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April 13 - Meeting with Steve Gass and Jess ? re: reporting ref stats in the new model. Bring any final questions for Steve.
May 15 - Complete first draft of email that will be sent to (PS-Lib?)
Late May - early June - Steve to send email introducing the new policy
June 15 - Continue to publicize policy, pick dates by this time.
July 1 - New policy in place.
To do:
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1. Decide which definition of reference to use.
1I. Reference and User Services Association (RUSA)
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- Creation and management of information resources includes the development and maintenance of research collections, research guides, catalogs, databases, web sites, search engines, etc., that patrons can use independently, in-house or remotely, to satisfy their information needs.
- Assessment activities include the measurement and evaluation of reference work, resources, and services.
2II. Association of Research Libraries (ARL)
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It is based on the ANSI/NISO Z39.7-2004: Information Services and Use: Metrics & statistics for libraries and information providers — Data Dictionary, 7.3, http://www.niso.org/dictionary/section7/. The one online is listed from 2004.
2. Draft message to all-lib for Steve to send, describing new system.
- Make it clear that everyone who ever answers any questions from the public should be involved. (First draft by ~May 15, any takers?)
3. Make a web / wiki page describing the new system.
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- Heather & Bill
Updated policy for collecting reference statistics
- Is that title too formal?
- Link off of RISG page, where?
- Send link with email to PS Lib (Is this going to include everyone we want to collect statistics?)
- Include attached .pdf of ref statistics sheet.
4. Meet with Steve and Jess to figure out logistics.
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April 13th
Make schedule for reminding people to keep statistics, and remind them
- what reference and other mean.
Reference Statistics Review - This links to citations & notes from the literature review we did as background, also notes related to different reference statistics-taking options including the READ scale, subscription services (such as AltaRama and DeskTracker) and macros in Excel that we tried out. A tool of interest may be Zoho Creator, which allows users to create on the fly databases with some decent options.