Q3 -- awaiting content
...
Q2 -- already submitted
| Wiki Markup |
|---|
\[ 1/26/2009 \]Hi Rob, Here are my team accomplishments for the last quarter. Thank you, Jana |
...
13, 16, 56, 66, W05, W11, W15, W16, W51, W59, W61.
Selected Metrics
- Processed 220 VoIP RT requests as 1st tier support, this is 59% of cases resolved in the first tier support vs. 49% last quarter; escalated 9 RT requests to the 2nd tier support; moved 142 RT requests to the OIS queue for provisioning, etc. which is 10% lower than last quarter.
...
- Generated 488 trouble tickets for ISDN/Analog phones; 408 of them have been dispatched.