Page History

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h2. Contents

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h2. On this page

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h4. Thalia Support Documents:

*Thalia User Support:*
* [Thalia User Help|http://mv.ezproxy.com.ezproxyberklee.flo.org/help/index.html]
* [About Thalia User Help|Thalia User Help]
* [About Thalia FAQ
* [Thalia Known Issues|http://mv.ezproxy.com.ezproxyberklee.flo.org/about/knownissues.html's training videos|List of Quickstart Videos]
* [Thalia RT Queues and E-mail Lists (needs to be updated)]

* Thalia Training Videos:*FAQ
* [About Thalia's trainingKnown videos|List of Quickstart Videos]

Demo Accounts:
* How to create a demo account.

*Thalia New Domain Provisioning:*[a. New Thalia Domain Qualification (internal)]

[a. New Thalia Domain Qualification (internal)]
* New Customer Query Documents:
** [Preliminary FAQ for Potential Thalia Customers|b. FAQ for customers considering Thalia]
** [Preliminary Questionnaire for Potential Customers|c. Preliminary Questionnaire]
** [d. Follow-up Email to Prelim Questionnaire]
** [Customer Requirements for new domains|Customer Requirements]
* [Welcome to Your New Thalia Domain Letter|f. Welcome to Your New Domain]
*  

*Issues|http://mv.ezproxy.com.ezproxyberklee.flo.org/about/knownissues.html]
* [Terms of Service|Thalia Service Agreement]



* [How to create a Demo Account|ZEST:How to Create a Demo Account]
* [How to Provision a New Thalia Domain|ZEST:Domain Provisioning]

 
* [Thalia Release Communications]
*
* [Example|Thalia Release Communications] of release communique, and explanation.

*[*Thalia Service Level Agreement*|Thalia Service Level Agreements]*

[Terms of Service |Thalia Service Agreement]\\

h4.

*How to Respond to a query for help from a customer:*
*• *   User should ask their domain admin for help first.
•    Customer Emails request to RTqueue.
•    Customer advocate answers all help requests, pulls in developers expertise when necessary.

*How to Document features customers ask for:*
•    Request come in via RTqueue
•    Customer person reviews, thanks customer.
o    Determines if request is for a new feature
o    Consults with developers if feature is technically possible
o    Submits as a JIRA issue

*How to Set up training for a customer:*
•    Send a request to the RTqueue
•    Customer advocate answers, consults with higher-ups to ask about setting up training
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