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- We need to define reference. This would put us on the same page, and make sure that people know it's not just for librarians; it's for everyone. (I'm wondering if we just need to call it something else, or if there's a way around defining this word. I don't like the idea of having to understand a definition to understand the rest of the statement.)
- A lot of things in the statement address more than just traditional reference. Should we really just call it a reference vision statement, when we mention outreach, instruction, and marketing, too??
- Add something about how reference occurs is a lot of different ways (in person, at desk, etc.).
- At least one person liked the phrase "reference culture."
- We talked about taking the word "reference" out. It would still make total sense.
- This is kind of a vision and mission statement combined. We talk about how to get there, too, and we should really just look at where we want to be.
- Missing: issue of referral. Should we put that last sentence of the 2002 report back in?
- Add something about when people need help. (Maybe change it to "we will strive to help users where and when then need help.")
- Maggie like the word "consultations" that we saw in one of the reference definitions. Looking back, I would have liked to have heard more about why that word works for her.
- The last sentence didn't sit too well with some people; maybe take the word "well-trained" out? (The reason: our staff is not all well-trained.)
- When we send it, we should say what and who this statement addresses. (desk staff, all public service staff, whatever.)
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