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1. Store flowchart diagram in a main CRE storage location (not ce2 personal OneDrive Folder)
2. Store voicemail recordings in a better location than dropbox.
3. Create shared voicemail box for CRE Reception Group (cre-info@mit.edu?)
4. Ask Marla how to handle vacations
5. Add special instructions section on how voicemail is handled
   1. Under Zoom Settings > Phone > "Others" > Voicemail & Videomail: Add the individual users. We cannot add Moira groups here unfortunately, these can only be Zoom Accounts.
6. Add notes for future followup  - check on Zoom Contact Center setup. We should be able to send to an email.
7. Add CRE Events Support Line to flowchart

Flowchart

Image Modified

Click the graphic to enlarge it, or visit CRE Call Tree 2024

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