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1. Store flowchart diagram in a main CRE storage location (not ce2 personal OneDrive Folder)
2. Store voicemail recordings in a better location than dropbox.
3. Create shared voicemail box for CRE Reception Group (cre-info@mit.edu?)
4. Ask Marla how to handle vacations
5. Add special instructions section on how voicemail is handled
   1. Under Zoom Settings > Phone > "Others" > Voicemail & Videomail: Add the individual users. We cannot add Moira groups here unfortunately, these can only be Zoom Accounts.
6. Add notes for future followup  - check on Zoom Contact Center setup. We should be able to send to an email.
7. Add CRE Events Support Line to flowchart

Flowchart

Image Modified

Click the graphic to enlarge it, or visit https://mitprod-my.sharepoint.com/:u:/g/personal/ce2_mit_edu/ESHG39RlI8xFqeyuURDmh94BTsOXvzdJjVw5ppZEnJeqGA?e=ixNAVo CRE Call Tree 2024

Background

The phone systems at CRE utilize MIT's voip infrastructure, which is a combination of MITvoip and Zoom Phone. MITvoip is the authoritative directory for all phone numbers; You log into MITvoip to view and assign subsystem(s) to each extension, including physical hardware assignments, Zoom Phone assignments, and so forth. If you wanted to assign another application - such as another PBX - it would likely be done through MITvoip (but we don't have anything like this set up).

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• (617) 253-5917 - Paul Adornato. Currently forwards to main reception call group. Set up via Paul's account.

• (617) 715-5965 - Hannah Muhlfelder - She is still working part time, so this voicemail will give a message to press 0 to be connected with Sr. Admin Assistant Panita Rosenberg, or to leave a message for Hannah.

Call Tree Setup Instructions

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1. The group decided that we should include the MIT Police as an option for the Business Hours Greeting during a CRE Staff Meeting.
2. Bettina will be responsible for updating vacation dates and times for the CRE Vacation number. This could eventually be assigned to an assistant.
3. Per a CRE Staff Meeting, we decided to include our names as part of the prompts in addition to the "department" we belong to.

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