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- A Correlation Method for Collecting Reference Statistics (from College & Research Libraries, 1999, v.60, no.1)
- Reference Use Statistics: Statistical Sampling Method Works (p.45-57; from Southeastern Librarian)
- A tool for all places: a web-based reference statistics system (from Reference Services Review)
- First few pages do a great job of summarizing our concerns and questions.
- Then talks about the online form that Texas A&M developed in HTML and ASP code, with screenshots and code included.
- Too clunky for us.
Places to look: RUSA's Measuring and Assessing Reference Services and Resources: A Guide
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