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Ideas for search terms: sample statistics, reference statistics, metrics, circulation statistics,
Places to look: RUSA,'s Measuring and Assessing Reference Services and Resources: A Guide
Desk Tracker: http://www.desktracker.com/ This is a product that Peter Cohn and I examined in 2007. It has a flexible input form that we can design, and it can be designed to be unique for many entry points. The problem at the time was that we needed to have about 13 service point "desks" as well as a certain number of away from desk "desks." The basic program allowed for 20 "desks." There was a way to purchase more, and it was still not very expensive. However, the data reporting mechanisms were very weak at the time and not quite what we wanted. It looks like a definite possibility, though, especially if it has grown/improved, so it may be worth asking for a free trial month.
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