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- Store flowchart diagram in a main CRE storage location (not ce2 personal OneDrive Folder)
- Store voicemail recordings in a better location than dropbox.
- Create shared voicemail box for CRE Reception Group (cre-info@mit.edu?)
- Ask Marla how to handle vacations
- Notify staff that old call tree number nuked
- Notify staff that new call tree is finalized
- Add special instructions section on how voicemail is handled
- Under Zoom Settings > Phone > "Others" > Voicemail & Videomail: Add the individual users. We cannot add Moira groups here unfortunately, these can only be Zoom Accounts.
- Off-hours Call Tree: ALL WORKING
- CRE Staff Directory: Tested 1-3; 1-2 working, 3 need to confirm, 4-9+0: Need to test
- Business Hours Call Tree: Need to test
- Add notes for future followup - check on Zoom Contact Center setup. We should be able to send to an email.
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