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- general "how to use library services and resources"
- quick how tos (Tracy's)
- also targeted for classes
Darcy
Staffing/Training
- project managed technology was implemented and has been supported almost completely by non-IT staff
- using the software does not require extensive technical expertise, but some degree of savvy is helpful (otherwise more central support is necessary)
- limited number of staff have been given the software and trained to use it
- all involved staff received 1.5 hours of group training in the software; we also have monthly drop-in sessions where people can ask for help or ask questions
- a part-time person was hired - it was very helpful to have someone dedicated to this project to create a seed the project with initial videos to seed the project.
- to ensure a consistent look and feel we created the MIT Libraries Video Tutorials Guidelines
- ongoing coordination of technical support resides with me (as a part-time assistant to our web manager); a separate group is responsible for content
Statistics
We use Google Analytics to gather statistics on the use of our videos:
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