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How do I release messages that are being held as spam or bulk mail by O365 spam filtering?
• Visit https://protection.office.com/
• If you are not already logged in to MIT's Office 365, you will be prompted to sign in.
• Enter your @mit.edu email address
• Click "Next"
• Click "Work or school account"
• You will be taken to Touchstone@MIT to log in.
• Your filtered messages are available under Threat Management -> Review -> Quarantine
NOTE: There are 2 categories Spam and Bulk. The email notices you receive only tell you what's in Spam. Make sure you also look in Bulk for any legitimate emails that may have been stopped.
For users who manage a white or black list (good and bad senders list), you will need to create those lists in OWA.
• Visit OWA
• Gear icon -> options -> “block or allow”
• Make sure the Automatically filter junk email radio button is selected
• White listed recipients can be added to “safe senders and recipients,” and denied senders added to “blocked senders.”
• Mail sent to blocked senders should be automatically filtered to the user’s quarantine page at https://protection.office.com/ (see above for more information)
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