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{"sheet":"Titles Lookup","index":0,"n_rows":6897,"n_cols":9,"rows_kept":6897,"cut":false,"hidden":false,"merged":[]}
["Based on previous tables and Empdir from Sep 2004, and subsequent updates over the years","JobCohort","IT","Date Added",null,null,null,"Count of JobCohort"]
[0,"unknown",null,"2005-10-01",null,null,null,"JobCohort","Total"]
[2,"student",null,"2005-10-01",null,null,null,"admin",3833]
[" Knight Research Fellow","other academic",null,"2005-10-01",null,null,null,"alum",3]
[" Technical Instructor","other academic",null,null,null,null,null,"community",5]
["?","unknown",null,null,null,null,null,"email form",1]
["2ND CLASS ENGINEER","technical",null,null,null,null,null,"faculty",835]
["3RD CLASS ENGINEER","technical","it",null,null,null,null,"non-mit",27]
["5 E S S CONSULTANT","admin","it",null,null,null,null,"other academic",276]
["5 E S S SYSTEMS ENGINEER","admin","it","spelling of 5ess changed in 2003",null,null,null,"research",287]
["5ESS CONSULTANT","admin","it","spelling of 5ess changed in 2003",null,null,null,"service",2]
["5ESS SYSTEMS ENGINEER","admin",null,"2004-09-01",null,null,null,"student",53]
["A C Cope Professor of Chem and Associate Dept Head","faculty",null,"2005-12-15",null,null,null,"technical",510]
["A C Cope Professor of Chemistry","faculty","it","2004-06-01",null,null,null,"unknown",5]
["A/P Assistant","admin",null,"2004-01-12",null,null,null,"(blank)"]
["AA Administrative Staff Assistant ZZ","admin",null,null,null,null,null,"Grand Total",5837]
["Abdul Latif Jameel Prof of Poverty Allev & Develop","faculty",null,"2004-01-12"]
["Abraham Siegel Prof of Managment","faculty"]
["ABRAHAM SIEGEL PROF OF MANAGMENT/CHAIR OF FACULTY","faculty",null,"2004-01-12"]
["ABRAHAM SIEGEL PROF OF MGMT & CHAIR OF FACULTY","faculty"]
["Acad Head, MAS, Prof Architect & Media Arts & Sci","faculty"]
["ACADEMIC ADMINISTRATOR","admin"]
["ACADEMIC ADMINISTRATOR / STUDENT SERVICES","admin"]
["Academic Administrator/Student Services","admin",null,"2004-05-01"]
["ACADEMIC AND PERSONNEL COORDINATOR","admin"]
["Academic Coordinator","admin"]
["ACADEMIC PROGRAM ADMINISTRATOR","admin","it"]
["ACADEMIC PROGRAMS ADMINISTRATOR","admin","it"]
["Academic Programs Manager","admin"]
["Academic Technology Specialist","admin",null,"new in 2003"]
["Academic Technology Specialst","admin"]
["ACCESS SERVICES LIBRARIAN","admin"]
["Access Services Supervisor, Barker","admin"]
["ACCOUNTANT","admin",null,"2004-01-12"]
["ACCOUNTING ASSISTANT","admin",null,"2004-01-12"]
["ACCOUNTING ASSISTANT, CONF SERVS/EVENTS/INFO CTR","admin",null,"2004-01-12"]
["Accounting Clerk","admin"]
["ACCOUNTING CLERK / EH","admin"]
["Accounting Clerk, EH","admin"]
["Accounting Manager","admin",null,"2005-12-15"]
["ACCOUNTING OFFICER","admin",null,"2004-01-12"]
["Accounts Payable Assistant","admin"]
["Accounts Payable Assistant","admin",null,"2005-12-15"]
["Accounts Payable Specialist","admin",null,"2005-10-01"]
["ACCOUNTS RECEIVABLE ADMINISTRATOR","admin"]
["ACQUISITIONS ASSISTANT","admin"]
["Acquisitions Coordinator","admin"]
["Acquisitions Editor","admin"]
["ACQUISITIONS EDITOR, COMPUTER SCIENCE","admin"]
["ACQUISITIONS LIBRARIAN FOR DIGITAL RESOURCES","admin"]
["ACQUISITIONS LIBRARIAN FOR SERIALS ACQ","admin"]
["ACQUISTIONS ASSISTANT","admin"]
["Acting Animal Resource Manager","admin",null,"2004-01-12"]
["Acting Department Head & Professor","faculty",null,"2005-05-06"]
["ACTING DIR, PROGRAM IN SCIENCE,TECH & SOCIETY","admin",null,"2005-12-15"]
["Acting Director","admin"]
["ACTING DIRECTOR OF CRN AND WEB MASTER","admin"]
["Acting Director of the Undergraduate Laboratory","admin"]
["Acting Director, Administrative Computing","admin"]
["Acting Director, Leadership Giving","admin"]
["Acting Director, NRL","admin"]
["Acting Executive Director","admin",null,"2005-12-15"]
["Acting Food and Beverage Supervisor","admin"]
["ADINISTRATIVE ASSISTANT, TECHNOLOGY REVIEW","admin",null,"2004-01-12"]
["ADJUNCT ASSOCIATE PROFESSOR","faculty"]
["ADJUNCT PROFESSOR","faculty"]
["Adjunct Professor Emeritus","other academic"]
["Adjunct Professor Emeritus of Urban Studies","other academic","it","2004-01-12"]
["Adm Assistant I, Govt & Community Relations","admin","it","2004-01-12"]
["Adm Asst to Pres Emer/Fmr Chr, & Gray Hs","admin",null,"2004-01-12"]
["ADM ASST, PRES EM & FORMER CHRMN, & TO PRES HOUSE","admin"]
["admin","admin",null,"2005-12-15"]
["ADMIN ASSIST, ALUM CLUBS, CAREERS & AFFINITY GRPS","admin",null,"2004-01-12"]
["ADMIN ASSISTANT / LTE, ROTCH","admin"]
["ADMIN ASSISTANT / LTE, SCIENCE","admin"]
["Admin Assistant II","admin"]
["Admin Assistant II, MIT Washington Office","admin"]
["Admin Assistant II, Student & Young Alum Programs","admin",null,"2004-01-12"]
["ADMIN ASSISTANT, CDIO EDUCATIONAL INITIATIVE","admin","it"]
["ADMIN ASSISTANT, COMMUNITY SERVICES OFFICE","admin","it"]
["Admin Assistant, Director's Office","admin","it"]
["Admin Assistant, Director's Office","admin",null,"2004-01-12"]
["ADMIN ASSISTANT, L F M/ S D M","admin",null,"2005-12-15"]
["Admin Assistant, Ser & Acq Services","admin"]
["Admin Assistant/Local Tech Expert, Humanities","admin"]
["Admin Assistant/LTE, Rotch","admin"]
["Admin Assistant/LTE, Science","admin"]
["Admin Asst","admin"]
["Admin Asst -- RLE","admin",null,"2005-12-15"]
["Admin Asst and Fulfillment System Specialist","admin",null,"2005-12-15"]
["ADMIN ASST FACILITIES & SCHEDULING","admin"]
["Admin Asst II","admin",null,"2004-01-12"]
["Admin Asst II,  Clubs & Reg Programs","admin","it"]
["Admin Asst II, Alum, Clubs & Regional Programs","admin"]
["Admin Asst II, Alumni Activities","admin"]
["Admin Asst II, Alumni Fund Leadership Pr","admin"]
["Admin Asst II, Government & Community Relations","admin"]
["Admin Asst II, Information Systems & Services","admin"]
["Admin Asst II, Online Projects","admin"]
["Admin Asst II, Operations and Information Systems","admin"]
["Admin Asst II, Ops & Information Systems","admin"]
["Admin Asst II, Parents Association & Fund","admin"]
["Admin Asst II, Regional Programs & Affinity Groups","admin"]
["Admin Asst II, Sloan Auto Lab","admin"]
["Admin Asst II, Student and Young Alumni Programs","admin"]
["ADMIN ASST TO CHIEF FACILITIES OFFICER","admin"]
["ADMIN ASST TO CREDIT MANAGER","admin","it","2004-01-12"]
["Admin Asst to the Director","admin"]
["ADMIN ASST, CENTRAL ADMIN","admin"]
["ADMIN ASST, FILM COORDINATOR","admin"]
["ADMIN ASST, RESIDENCE AND CAMPUS ACTIVITIES","admin"]
["ADMIN STAFF ASSIST FOR DEAN OF UNDERGRAD ED","admin","it"]
["ADMIN STAFF ASST, CONFERENCE SERVS/EVENTS/INFO CTR","admin"]
["ADMIN STAFF ASST, GOVT & COMMUNITY RELATIONS","admin"]
["ADMIN STAFF MECHANICAL ENGINEERING GRADUATE OFFICE","admin",null,"2004-01-12"]
["Admin. Assistant / Local Tech Expert, Humanities","admin"]
["Admin. Assistant, Director's Office","admin",null,"2005-12-15"]
["Admin. Asst II, Parents Association & Fund","admin"]
["ADMINIS ASSISTANT, C D I O EDUCATIONAL INITIATIVE","admin","it"]
["ADMINISTANT ASSISTANT","admin",null,"2004-01-12"]
["Administration Systems Analyst","admin"]
["ADMINISTRATIVE ANALYST","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT","admin"]
["ADMINISTRATIVE ASSISTANT - INSTITUTE ARCHIVES","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT - NANOTEC","admin"]
["Administrative Assistant & Mail Room Specialist","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT / COURSE MANAGER","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT / LOCAL TECH EXPERT","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT / PPST CO-COORDINATOR","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT FOR GRADUATE PROGRAMS","admin",null,"2004-09-02"]
["ADMINISTRATIVE ASSISTANT I","admin",null,"2004-01-12"]
["Administrative Assistant I/Notary Public","admin"]
["ADMINISTRATIVE ASSISTANT II","admin"]
["Administrative Assistant II, Alumni Education","admin",null,"2004-01-12"]
["Administrative Assistant II, Alumni Fund","admin","it"]
["Administrative Assistant II, Alumni Fund","admin"]
["Administrative Assistant II, Class Giving","admin",null,"2004-01-12"]
["Administrative Assistant II, Class Programs","admin"]
["Administrative Assistant II, EHS","admin"]
["Administrative Assistant II, Fund Operations","admin",null,"2004-06-01"]
["Administrative Assistant II, Information Center","admin"]
["Administrative Assistant II, News Office","admin"]
["Administrative Assistant II, Operations","admin"]
["Administrative Assistant II, Ops & Info Systems","admin"]
["Administrative Assistant II, Parents & Stud Prgm","admin",null,"2004-01-12"]
["Administrative Assistant II, Personnel","admin"]
["Administrative Assistant II, Phonathons","admin"]
["Administrative Assistant II, Reunions & Events","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT III","admin"]
["ADMINISTRATIVE ASSISTANT INFORMATION CENTER","admin"]
["ADMINISTRATIVE ASSISTANT, A S P","admin"]
["ADMINISTRATIVE ASSISTANT, ALUMNI CLUBS","admin"]
["Administrative Assistant, Alumni Education","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT, ALUMNI SEMINAR SERIES","admin"]
["ADMINISTRATIVE ASSISTANT, ALUMNI TRAVEL PROGRAM","admin"]
["ADMINISTRATIVE ASSISTANT, ASP P","admin"]
["ADMINISTRATIVE ASSISTANT, BARKER ENGINEERING","admin"]
["Administrative Assistant, Biblio Access Services","admin"]
["ADMINISTRATIVE ASSISTANT, CLASS GIVING","admin"]
["ADMINISTRATIVE ASSISTANT, CLASS PROGRAMS","admin"]
["ADMINISTRATIVE ASSISTANT, COMMUNICATIONS OFFICE","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT, COMMUNITY SERVICES OFC","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT, COMMUNITY SERVICES OFF","admin",null,"2004-01-12"]
["administrative assistant, community services office","admin"]
["ADMINISTRATIVE ASSISTANT, COUHES","admin"]
["ADMINISTRATIVE ASSISTANT, CPRL","admin"]
["Administrative Assistant, Design & Construction","admin"]
["Administrative Assistant, Design & Construction","admin"]
["ADMINISTRATIVE ASSISTANT, DESIGN AND CONSTRUCTION","admin"]
["ADMINISTRATIVE ASSISTANT, DEWEY","admin"]
["ADMINISTRATIVE ASSISTANT, DIGITAL LIB RESEARCH","admin"]
["ADMINISTRATIVE ASSISTANT, DIRECTOR'S OFFICE","admin"]
["ADMINISTRATIVE ASSISTANT, E H S","admin"]
["ADMINISTRATIVE ASSISTANT, E P O","admin"]
["Administrative Assistant, EHS","admin",null,"2004-01-12"]
["Administrative Assistant, EPO","admin"]
["Administrative Assistant, Facilities & Scheduling","admin"]
["Administrative Assistant, Finance & Accounting","admin",null,"2004-01-12"]
["Administrative Assistant, Freshman Advising","admin"]
["ADMINISTRATIVE ASSISTANT, GEOGRAPHIC PROGRAMS","admin"]
["ADMINISTRATIVE ASSISTANT, INFORMATION CENTER","admin",null,"2004-01-12"]
["Administrative Assistant, Institute Archives","admin"]
["ADMINISTRATIVE ASSISTANT, KNIGHT SCIENCE JOURN FEL","admin"]
["Administrative Assistant, LFM/SDM","admin"]
["ADMINISTRATIVE ASSISTANT, M I T WASHINGTON OFFICE","admin","it"]
["ADMINISTRATIVE ASSISTANT, MVP","admin"]
["ADMINISTRATIVE ASSISTANT, NEWS OFFICE","admin"]
["ADMINISTRATIVE ASSISTANT, OPERATIONS","admin"]
["ADMINISTRATIVE ASSISTANT, OPERATIONS & SPT SRVS","admin"]
["Administrative Assistant, PEP","admin",null,"2005-12-15"]
["ADMINISTRATIVE ASSISTANT, PERSONNEL","admin"]
["Administrative Assistant, Resource Deve","admin",null,"2005-04-06"]
["Administrative Assistant, Rotch","admin",null,"2005-07-01"]
["Administrative Assistant, Science","admin"]
["Administrative Assistant, Systems & Tech Services","admin"]
["ADMINISTRATIVE ASSISTANT, TECHNOLOGY REVIEW","admin","it"]
["Administrative Assistant, UROP and Amgen","admin"]
["Administrative Assistant, UROP and CAP","admin",null,"2004-01-12"]
["Administrative Assistant/Course Manager","admin",null,"2004-01-12"]
["ADMINISTRATIVE ASSISTANT/LOCAL TECH EXPERT","admin"]
["Administrative Assistant/PPST Co-Coordinator","admin"]
["ADMINISTRATIVE ASSISTANT-PPST CO-COORDINATOR","admin","it"]
["ADMINISTRATIVE ASSITANT, COMMUNITY SERVICES OFFICE","admin"]
["ADMINISTRATIVE ASSITANT, INFORMATION CENTER","admin"]
["Administrative Asst I, Conference Svcs","admin"]
["ADMINISTRATIVE ASST TO CHIEF FACILITIES OFFICER","technical"]
["Administrative Asst, Acquisitions & Licensing Svcs","admin"]
["Administrative Asst, Cataloging & Metadata Svcs","admin"]
["ADMINISTRATIVE ASST, DESIGN & CONSTRUCTION","admin"]
["ADMINISTRATIVE ASST, OPERATIONS & SUPPORT SERVICES","admin"]
["ADMINISTRATIVE BUSINESS ANALYST","admin",null,"2004-01-12"]
["ADMINISTRATIVE COORDINATOR","admin"]
["ADMINISTRATIVE COORDINATOR, E H S","admin"]
["Administrative Coordinator, Medical","admin"]
["ADMINISTRATIVE DIRECTOR, UPOP","admin"]
["ADMINISTRATIVE EDITORIAL ASSISTANT","admin"]
["ADMINISTRATIVE GROUP LEADER","admin"]
["Administrative Info and Process Manager","admin"]
["ADMINISTRATIVE INFORMATION & PROCESS MANAGER","admin"]
["administrative office, dibner institute","admin"]
["ADMINISTRATIVE OFFICER","admin"]
["ADMINISTRATIVE OFFICER I I","admin"]
["ADMINISTRATIVE OFFICER II","admin",null,"2004-01-12"]
["ADMINISTRATIVE OFFICER, BIOENG & ENV HEALTH","admin","it"]
["ADMINISTRATIVE OFFICER, CECI & OCW","admin"]
["ADMINISTRATIVE OFFICER, CISR","admin"]
["Administrative Officer, Magnet Lab","admin"]
["ADMINISTRATIVE OFFICER, MAGNET LAB & N R L","admin"]
["Administrative Officer, Magnet Lab & NRL","admin"]
["ADMINISTRATIVE OFFICER, MPC & MICRO PHOTONICS CTR","admin"]
["ADMINISTRATIVE OFFICER, MPC & MICROPHOTONICS CTR","admin"]
["ADMINISTRATIVE OFFICER, PROG IN SCI, TECH & SOC","admin",null,"2004-01-12"]
["Administrative Receptionist","admin"]
["ADMINISTRATIVE SECRETARY","admin"]
["ADMINISTRATIVE SECRETARY - EDITORIAL","admin"]
["ADMINISTRATIVE SECRETARY - MEDICAL","admin"]
["ADMINISTRATIVE SECRETARY - TECHNICAL","admin"]
["ADMINISTRATIVE SECRETARY, ASP","admin",null,"2005-10-01"]
["ADMINISTRATIVE SECRETARY, NEWS OFFICE","admin"]
["Administrative Services Manager","admin"]
["Administrative Services Team Leader","admin"]
["ADMINISTRATIVE STAFF","admin"]
["ADMINISTRATIVE STAFF ASSISTANT","admin"]
["ADMINISTRATIVE STAFF, MECHANICAL ENGINEERING","admin"]
["Administrative Staff, MechE Undergraduate Office","admin"]
["ADMINISTRATIVE STAFF, MPC & MICROPHOTONICS CTR","admin"]
["Administrative Staff, Technology Review","admin"]
["ADMINISTRATIVE SUPERVISOR","admin"]
["ADMINISTRATIVE/FACILITIES COORDINATOR","admin"]
["ADMINISTRATOR","admin"]
["Administrator Center for Bits & Atoms","admin",null,"2005-12-15"]
["ADMINISTRATOR FOR GRADUATE STUDENT AFFAIRS","admin"]
["ADMINISTRATOR FOR PROFESSIONAL PROGRAMS","admin"]
["ADMINISTRATOR OF ACADEMIC PROGRAMS","admin"]
["Administrator of Child Care Initiatives","admin"]
["ADMINISTRATOR TO THE DEANS","admin"]
["ADMINISTRATOR, ACADEMIC PROGRAMS","admin"]
["Administrator, Child Care Initiatives","admin"]
["ADMINISTRATOR, DEPARTMENTAL DATABASE SERVICE","admin"]
["Administrator, Electrical Engineering","admin"]
["ADMINISTRATOR, M I T / W H O I JOINT PROGRAM","admin"]
["Administrator, Undergrad Degree Audit","admin"]
["ADMINISTRATOR, UNDERGRADUATE DEGREE AUDIT","admin"]
["Adminstrative Assistant","admin"]
["Admissions & Alumni Coordinator","admin"]
["ADMISSIONS AND CAREER PLACEMENT, L F M/ S D M","admin"]
["ADMISSIONS COORDINATOR","admin"]
["ADMISSIONS COUNSELOR","admin"]
["Adult Nurse Practitioner","technical"]
["ADVANCED MICROFILMER","admin"]
["ADVERTISING MANAGER","admin"]
["ADVERTISING MANAGER,","admin"]
["Advertising Services Coordinator","admin"]
["ADVISOR FOR INTERNATIONAL SCHOLAR ISSUES","admin"]
["ADVISOR TO INTERNATIONAL SCHOLARS","admin"]
["ADVISOR, INTERNATIONAL STUDENTS","admin"]
["Advisor, Office of the President","admin"]
["AERONAUTICS & ASTRONAUTICS LIBRARIAN","admin"]
["AESTHETIC RESEARCHER","admin"]
["Affiliate Faculty Member","other academic",null,"2005-04-06"]
["AFFILIATED ARTIST","technical",null,"2005-06-01"]
["AFFILIATED FACULTY","other academic"]
["Affiliated Faculty Harvard/MIT Division of HST","other academic"]
["AGA KHAN PROG FOR ISLAMIC ARCHARCHIVES SPECIALIST","technical",null,"2004-01-12"]
["Air Conditioning Mechanic (H&V)","technical"]
["Alarm Control/Operator/LL","technical"]
["ALFRED H CASPARY PROFESSOR OF PHYSICS","faculty"]
["ALFRED P SLOAN PROF OF BIOLOGY& CHEMISTRY EMERITUS","other academic",null,"2004-06-01"]
["Alfred P Sloan Professor of Management","faculty"]
["Alfred P Sloan Professor of Management, Emeritus","other academic"]
["ALFRED P SLOAN PROFESSOR OF MGMT","faculty"]
["Alfred P Sloan Professor-Biology & Chem, Emeritus","faculty"]
["ALLEN PROFESSOR OF M A & S","faculty",null,"2004-01-12"]
["ALLEN PROFESSOR OF MEDIA ARTS & SCIENCES","faculty"]
["ALLERGIST","technical"]
["Allied Health Technician","technical",null,"2004-01-12"]
["Alpine Ski Coach","technical"]
["Alternator Supervisor","technical"]
["alum","alum"]
["Alum","non-mit"]
["alum","non-mit"]
["alum","non-mit"]
["alum","alum"]
["alum","alum",null,"2004-01-12"]
["Alum Affairs Off II, Student & Young Alumni Prgms","admin",null,"2004-01-12"]
["Alum/Visitor","non-mit"]
["Alumi Affairs Officer I I I, Alumni Travel Program","admin"]
["Alumi Affairs Officer III, Alumni Travel Program","admin"]
["ALUMN AFFAIRS OFFICER III, ALUMNI SEMINARS PROGRAM","admin",null,"2005-12-15"]
["Alumna","admin"]
["alumni","alum"]
["ALUMNI AFFAIRS OFFICER I","admin",null,"2004-01-12"]
["ALUMNI AFFAIRS OFFICER I I, ALUMNI FUND ACTIVITIES","admin"]
["ALUMNI AFFAIRS OFFICER I I, CLASS GIVING","admin"]
["ALUMNI AFFAIRS OFFICER I, CLASS GIVING","admin"]
["ALUMNI AFFAIRS OFFICER I, CLASS PROGRAMS","admin"]
["Alumni Affairs Officer I, Clubs & Reg Programs","admin"]
["Alumni Affairs Officer I, Fund Appeals","admin"]
["ALUMNI AFFAIRS OFFICER I, PHONATHONS","admin"]
["Alumni Affairs Officer I, Regional Programs","admin",null,"2005-12-15"]
["ALUMNI AFFAIRS OFFICER I, REUNIONS & CLASS EVENTS","admin"]
["ALUMNI AFFAIRS OFFICER I, REUNIONS & EVENTS","admin",null,"2004-01-12"]
["ALUMNI AFFAIRS OFFICER II","admin"]
["Alumni Affairs Officer II, Alumni Activities","admin"]
["ALUMNI AFFAIRS OFFICER II, ALUMNI CLUBS","admin"]
["Alumni Affairs Officer II, Alumni Education","admin"]
["ALUMNI AFFAIRS OFFICER II, ALUMNI FUND ACTIVITIES","admin"]
["ALUMNI AFFAIRS OFFICER II, ALUMNI FUND ACTIVITIES","admin"]
["ALUMNI AFFAIRS OFFICER II, CLASS GIVING","admin"]
["Alumni Affairs Officer II, Class Programs","admin",null,"2005-12-15"]
["Alumni Affairs Officer II, Donor Relations","admin"]
["Alumni Affairs Officer II, Enterprise Forum","admin"]
["Alumni Affairs Officer II, Fund Appeals","admin",null,"2004-01-12"]
["ALUMNI AFFAIRS OFFICER II, GEOGRAPHIC PROGRAMS","admin"]
["ALUMNI AFFAIRS OFFICER II, GRAD ALUMNI PROGRAMS","admin"]
["ALUMNI AFFAIRS OFFICER II, GRADUATE ALUMNI PROGRAM","admin"]
["Alumni Affairs Officer II, Leadership","admin"]
["Alumni Affairs Officer II, Leadership Giving","admin"]
["Alumni Affairs Officer II, Parents Assoc & Fund","admin",null,"2005-10-01"]
["Alumni Affairs Officer II, Phonathons","admin",null,"2005-12-15"]
["ALUMNI AFFAIRS OFFICER II, REUNIONS & CLASS EVENTS","admin",null,"2005-12-15"]
["ALUMNI AFFAIRS OFFICER II, REUNIONS & EVENTS","admin",null,"2005-12-15"]
["Alumni Affairs Officer II, Stud & Young Alum Prgs","admin",null,"2005-12-15"]
["ALUMNI AFFAIRS OFFICER III","admin",null,"2005-12-15"]
["ALUMNI AFFAIRS OFFICER III, ACTIVITIES & GEOG PRG","admin",null,"2005-12-15"]
["ALUMNI AFFAIRS OFFICER III, ALUM CLUBS, AFFIN GRPS","admin",null,"2005-12-15"]
["Alumni Affairs Officer III, Alumni Activities","admin",null,"2005-12-15"]
["Alumni Affairs Officer III, Alumni Education","admin",null,"2005-12-15"]
["ALUMNI AFFAIRS OFFICER III, ALUMNI SEMINAR PROGRAM","admin"]
["ALUMNI AFFAIRS OFFICER III, ALUMNI TRAVEL PROGRAM","admin"]
["ALUMNI AFFAIRS OFFICER III, CLASS GIVING","admin"]
["Alumni Affairs Officer III, Clubs & Reg Programs","admin","it"]
["Alumni Affairs Officer III, Enterprise Forum","admin"]
["Alumni Affairs Officer III, Fund Operations","admin"]
["ALUMNI AFFAIRS OFFICER III, GRADUATE ALUMNI PRGMS","admin","it","2004-01-12"]
["Alumni Affairs Officer III, Online Projects","admin",null,"2004-04-01"]
["Alumni Affairs Officer III, Parent & Student Prgms","admin"]
["Alumni Affairs Officer III, Parent&Student Prgrms","admin",null,"2004-01-12"]
["ALUMNI AFFAIRS OFFICER III, PARENTS ASSOC & FUND","admin"]
["Alumni Affairs Officer III, Reunions & Events","admin","it"]
["Alumni Affairs Officer, Travel Program","admin","it"]
["Alumni Career Advisor","admin","it"]
["Alumni Fund Officer I","admin","it"]
["Alumni Fund Officer I, Class Giving","admin","it","2004-01-12"]
["Alumni Fund Officer I, Class Programs","admin","it"]
["Alumni Fund Officer I, Phonothons","admin","it"]
["Alumni Fund Officer II","admin","it","2005-12-15"]
["Alumni Fund Officer II & Stewardship Committee","admin","it"]
["Alumni Fund Officer II, Class Giving","admin","it"]
["Alumni Fund Officer II, Direct Mail","admin","it"]
["Alumni Fund Officer II, Electronic Fund Raising","admin","it"]
["Alumni Fund Officer III","admin","it","2005-12-15"]
["Alumni Fund Officer III, Class Giving","admin","it"]
["Alumni Pool Manager","technical","it"]
["ALUMNI RECORDS MAINTENANCE MANAGER","admin","it","2004-01-12"]
["alumnus","alum","it"]
["AMINISTRATIVE ASSISTANT / LOCAL TECH EXPERT","admin","it"]
["AMINISTRATIVE OFFICER","admin","it"]
["AMINISTRATIVE STAFF ASSISTANT","admin"]
["AMPS SYSTEMS AND APPLICATION PROGRAMMER","admin"]
["Anacomp Marketting","admin"]
["ANALOG DEVICES CAREER DEV ASSOC PROF OF ELEC ENG","faculty"]
["ANALOG DEVICES CAREER DEV ASSOC PROFESSOR-ELEC ENG","faculty"]
["ANALYST","admin"]
["ANALYST PROGRAMMER","admin"]
["ANALYST PROGRAMMER I","admin",null,"2004-06-01"]
["ANALYST PROGRAMMER I I","admin"]
["ANALYST PROGRAMMER I I I","admin"]
["ANALYST PROGRAMMER I I I, OPS & SUPPORT SERVICES","admin","it"]
["ANALYST PROGRAMMER I I, ALUMNI NETWORK SERVICES","admin","it"]
["ANALYST PROGRAMMER II","admin","it"]
["Analyst Programmer II, ADVANCE Prog Svcs","admin","it"]
["Analyst Programmer II, ANS","admin","it","2004-01-12"]
["Analyst Programmer II, Ops & Information Systems","admin","it","2007-03-06","This person is a SLOAN IT tech support (aed@mit)"]
["Analyst Programmer II, Web Based Services","admin"]
["ANALYST PROGRAMMER III","admin"]
["Analyst Programmer III, ADVANCE Prog Svcs","admin"]
["Analyst Programmer III, Ops & Information Systems","admin"]
["Analyst Programmer III, Ops and Info Systems","admin"]
["ANALYST PROGRAMMER, DATA WAREHOUSE","admin"]
["ANALYST/PROGRAMMER III","admin"]
["ANALYST/PROGRAMMER III, A N S","admin","it"]
["ANALYST-PROGRAMMER","admin"]
["Andrew & Erna Viterbi Prof of Computer Sci & Engr","faculty"]
["ANDREW W MELLON PROF OF HUMAN DEVELOPMENT (S T S)","faculty"]
["Andrew W Mellon Professor-Human Development (sts)","faculty"]
["ANIMAL TECHNICIAN","technical","it"]
["ANIMAL TECHNOLOGIST","technical"]
["Annotation Programmer/Analyst","admin",null,"2005-12-15"]
["ANTHROPOLOGIST","other academic",null,"2004-01-12"]
["Apollo Prog Prof of Aero & Astro and Prof in HST","faculty"]
["APOLLO PROGRAM PROFESSOR OF ASTRONAUTICS","faculty"]
["APPLICANT","student"]
["APPLICATIONS & DESKTOP SRVS ANALYST PROGRAMMER I I","admin"]
["APPLICATIONS & DESKTOP SRVS ANALYST PROGRAMMER II","admin"]
["APPLICATIONS DEVELOPMENT PROGRAMMER","admin"]
["APPLICATIONS DEVELOPMENT PROGRAMMER I I I","admin"]
["Applications Development Programmer III","admin",null,"2005-12-15"]
["applications/technical specialist","admin"]
["APPLIED MATH INST/POSTDOC ASSOC (ON LEAVE FALL)","other academic",null,"2005-04-06"]
["APPLIED MATH INSTRUCTOR","other academic"]
["APPLIED MATH INSTRUCTOR / POSTDOCTORAL ASSOCIATE","other academic"]
["APPLIED MATHEMATICS INSTRUCTOR","other academic"]
["aramark","service",null,"2005-09-01"]
["Architect & Manager, Security Svcs","admin"]
["ARCHITECTURE & MECHANICAL ENGR PROF","faculty"]
["ARCHITECTURE AND MECHANICAL ENGINEERING PROFESSOR","faculty"]
["Architecture Domain Leader","admin"]
["ARCHITECTURE LIBRARIAN","admin",null,"2005-10-01"]
["ARCHIVES & MANUSCRIPTS SPECIALIST","technical",null,"2004-01-12"]
["AREA COORDINATOR","admin"]
["AREA OFFICER","admin"]
["AREA SAP COORDINATOR","admin"]
["Area Supervisor","admin"]
["AREA SUPERVISOR, ANIMAL RESOURCES","admin"]
["Arthur Amos Noyes Professor","faculty"]
["Arthur Amos Noyes Professor and Department Head","faculty"]
["ARTHUR D LITTLE PROFESSOR","faculty"]
["ARTHUR J CONNER PROFESSOR","faculty"]
["ARTHUR J CONNER PROFESSOR & HEAD, HISTORY FACULTY","faculty"]
["Artist In Residence","other academic"]
["ARTIST IN RESIDENCE/RESEARCH ASSOCIATE","research"]
["Asoc Computational Biologist/Mammal Anal","research",null,"2004-01-12"]
["Asociate Computational Biologist","research"]
["Assc Dept Head CS/EECS, Gordon Prof of Medical Eng","faculty",null,"2005-12-15"]
["Assc Head Librarian, Acquisitons & Licensing Svcs","admin"]
["ASSC PROF","faculty"]
["Assc Professor Head Coach Men's Bball, Dir of Club","faculty",null,"2004-01-12"]
["Assc Professor of Aero/Astro & Engineering Systems","faculty"]
["Assc Professor of Mech Eng & Engineering Systems","faculty"]
["ASSIST DIR OF ATHLETICS FOR SPORTS ADMINISTRATION","admin"]
["Assist Dir, Knight Science Journalism Fellows","admin",null,"2004-01-12"]
["ASSIST PROF OF MGMT","faculty"]
["Assistant  to the Recording Secretary","admin"]
["ASSISTANT ACCOUNTANT","admin"]
["ASSISTANT ACCOUNTING OFFICER","admin"]
["Assistant Acquisitions Editor","admin"]
["ASSISTANT ADMINISTRATIVE DIRECTOR","admin"]
["ASSISTANT ADVISOR TO INTERNATIONAL SCHOLARS","admin"]
["ASSISTANT ANIMAL TECHNICIAN","technical"]
["ASSISTANT ART DIRECTOR","admin"]
["Assistant Athletic Trainer","admin"]
["Assistant Biosafety Officer","admin",null,"2004-01-12"]
["ASSISTANT BROKER, PUBLISHING SERVICES BUREAU","admin",null,"2004-01-12"]
["Assistant Buyer","admin"]
["ASSISTANT CHIEF ENGINEER, CENTRAL UTILITIES PLANT","technical"]
["Assistant Chief Medical Technologist","technical"]
["ASSISTANT CHIEF PHARMACIST","technical",null,"2005-10-01"]
["ASSISTANT CHIEF PROJECT MANAGER","admin"]
["Assistant Clinical Coordinator","technical"]
["Assistant Coach","technical"]
["Assistant Coach - Football","technical"]
["Assistant Coach, Fencing","technical"]
["Assistant Coach, Women's Crew","admin",null,"2005-10-01"]
["Assistant Coach, Women's Crew","technical"]
["Assistant Coach-Gymnastics","technical"]
["ASSISTANT CONTRACT ADMINISTRATOR I","admin"]
["ASSISTANT CONTROLLER","admin"]
["ASSISTANT COORDINATOR, TECH & CULTURE FORUM","admin",null,"2004-01-12"]
["ASSISTANT COORDINATOR, TECHNOLOGY & CULTURE FORUM","admin"]
["ASSISTANT COSTUMER","technical"]
["Assistant Counsel","admin"]
["ASSISTANT DEAN","admin"]
["ASSISTANT DEAN & DIRECTOR OF PUBLIC SERVICE CENTER","admin"]
["ASSISTANT DEAN / DIRECTOR, MEDIATION MIT","admin"]
["ASSISTANT DEAN AND DIRECTOR, FSILGS","admin"]
["ASSISTANT DEAN FOR ACADEMIC AND RES INITIATIVES","admin"]
["ASSISTANT DEAN FOR DEVELOPMENT","admin"]
["ASSISTANT DEAN FOR DEVELOPMENT & COMMUNICATIONS","admin",null,"2004-01-12"]
["ASSISTANT DEAN FOR FINANCE & ADMINISTRATION","admin"]
["Assistant Dean for Finance & Personnel","admin"]
["ASSISTANT DEAN FOR FINANCE AND ADMINISTRATION","admin"]
["ASSISTANT DEAN FOR GRADUATE STUDENTS","admin"]
["ASSISTANT DEAN FOR GRADUATE STUDENTS OFFICE","admin"]
["Assistant Dean for Recruitment","admin"]
["Assistant Dean for Residential Programs","admin","it","2004-04-01"]
["ASSISTANT DEAN FOR STUDENT ACTIVITIES","admin"]
["Assistant Dean for Student Discipline","admin"]
["Assistant Dean of Counseling & Support Services","admin",null,"2005-12-15"]
["Assistant Dean of Engineering for Administration","admin"]
["ASSISTANT DEAN OF FRESHMAN ADVISING","admin","it"]
["ASSISTANT DEAN, Comm Req't","admin"]
["ASSISTANT DEAN, COMMUNICATION REQUIREMENT","admin"]
["ASSISTANT DEAN, COUNSELING AND SUPPORT SERVICES","admin"]
["Assistant Dean, Director FSILG","admin"]
["Assistant Dean, DUE","admin"]
["Assistant Dean, Freshman Advising and Academic Svc","admin"]
["Assistant Dean, New Student Programs","admin","it","2004-01-12"]
["Assistant Dean, Office of Minority Educ","admin",null,"2004-01-12"]
["ASSISTANT DEAN, RESIDENTIAL PROGRAMS","admin"]
["Assistant Dean, Student Support Services","admin"]
["ASSISTANT DEAN/ASSISTANT DIRECTOR, O M E","admin"]
["ASSISTANT DEAN--retired","other academic",null,"2005-10-01"]
["ASSISTANT DEPARTMENT HEAD,","admin"]
["Assistant Department Head, Lincoln Lab","admin",null,"2004-01-12"]
["ASSISTANT DESIGN MANAGER, MIT PRESS","admin",null,"2004-01-12"]
["Assistant Dir for Facilities & Admin Operations","admin","it","2004-01-12"]
["Assistant Dir, Park Center for Complex Systems","admin"]
["Assistant Dir, Sloan Fellows Program","admin"]
["ASSISTANT DIRECTOR","admin"]
["ASSISTANT DIRECTOR / ADMINISTRATIVE OFFICER","admin",null,"2004-01-12"]
["ASSISTANT DIRECTOR / PHOTOJOURNALIST, NEWS OFFICE","admin"]
["ASSISTANT DIRECTOR CHIEF-CLINICAL RESOURCES","admin"]
["ASSISTANT DIRECTOR- CORPORATE RESEARCH","admin"]
["ASSISTANT DIRECTOR EMPLOYEE RELATIONS","admin"]
["Assistant Director Employer Relations","admin"]
["ASSISTANT DIRECTOR EMPLOYMENT RECRUITING","admin"]
["ASSISTANT DIRECTOR ENTERPRISE SERVICES","admin",null,"2004-01-12"]
["ASSISTANT DIRECTOR ENVIRONMENTAL PROGRAMS","admin"]
["Assistant Director Finance, DSL","admin"]
["ASSISTANT DIRECTOR FOR ADMINISTRATION","admin"]
["ASSISTANT DIRECTOR FOR ADMINISTRATION, ESD","admin"]
["ASSISTANT DIRECTOR FOR ADMINISTRATION, M I B R","admin",null,"2004-01-12"]
["Assistant Director for Business Services","admin",null,"2004-01-12"]
["ASSISTANT DIRECTOR FOR BUSINESS SERVICES AND IT","admin",null,"2004-01-12"]
["ASSISTANT DIRECTOR FOR DONOR RECOGNITION & EVENTS","admin",null,"2005-12-15"]
["ASSISTANT DIRECTOR FOR EMPLOYMENT RECRUITING","admin",null,"2004-01-12"]
["ASSISTANT DIRECTOR FOR FAMILY FINANCING OPTIONS","admin"]
["ASSISTANT DIRECTOR FOR FINANCE & SPONSOR RELATIONS","admin"]
["ASSISTANT DIRECTOR FOR FINANCE AND ACCOUNTING","admin"]
["assistant director for finance and administration","admin",null,"2004-01-12"]
["Assistant Director for Finance and IT","admin"]
["Assistant Director for ITS","admin"]
["ASSISTANT DIRECTOR FOR OPERATIONS & ADMINISTRATION","admin",null,"2005-07-01"]
["ASSISTANT DIRECTOR FOR OPERATIONS, FACILITIES DEPT","admin",null,"2005-12-15"]
["Assistant Director for Scientific Administration","admin",null,"2005-12-15"]
["ASSISTANT DIRECTOR FOR STEWARDSHIP & EVENTS","admin"]
["ASSISTANT DIRECTOR FOR TECHNOLOGY PLANNING & ADMIN","admin"]
["ASSISTANT DIRECTOR OF ADMISSIONS","admin",null,"2005-10-01"]
["ASSISTANT DIRECTOR OF BUSINESS & FINANCIAL SRVCS","admin","it"]
["Assistant Director of Contracts","admin"]
["ASSISTANT DIRECTOR OF DONOR RELATIONS","admin"]
["Assistant Director of Finance & Space","admin"]
["ASSISTANT DIRECTOR OF GIFT PLANNING","admin"]
["Assistant Director of Information Services","admin","it"]
["ASSISTANT DIRECTOR OF MANUFACTINSTITUTE","admin"]
["Assistant Director of Operations","admin"]
["ASSISTANT DIRECTOR OF RESEARCH","admin"]
["Assistant Director of Sports Information","admin"]
["Assistant Director of Student Activities","admin"]
["ASSISTANT DIRECTOR OF STUDENT LIFE PROGRAMS","admin"]
["ASSISTANT DIRECTOR OF SYSTEMS AND PROCEDURES","admin"]
["ASSISTANT DIRECTOR OF THE SLOAN ANNUAL FUND","admin"]
["ASSISTANT DIRECTOR OF WEB DEVELOPMENT / PROJ MGR","admin"]
["Assistant Director of Web Development/Proj Mgr","admin"]
["ASSISTANT DIRECTOR RENOVATIONS & CONSTRUCTION","admin",null,"2004-01-12"]
["Assistant Director TLO/Legal Counsel","admin"]
["Assistant Director, Admissions","admin",null,"2004-06-01"]
["ASSISTANT DIRECTOR, ARCHITECTURE AND MEDIA","admin"]
["ASSISTANT DIRECTOR, CAMBRIDGE-MIT INSTITUTE","admin"]
["Assistant Director, Campus Activities Complex","admin"]
["ASSISTANT DIRECTOR, CAPITAL BUDGET","admin"]
["ASSISTANT DIRECTOR, CAREER DEVELOPMENT","admin"]
["Assistant Director, Chemistry Educ Office","admin"]
["ASSISTANT DIRECTOR, CHEMISTRY EDUCATION","admin"]
["Assistant Director, Chief of Clinical Resources","admin"]
["Assistant Director, Communications","admin"]
["Assistant Director, Compliance","admin"]
["ASSISTANT DIRECTOR, CUSTOM PROGRAMS","admin",null,"2005-12-15"]
["ASSISTANT DIRECTOR, DEV RESEARCH & SYSTEMS","admin"]
["ASSISTANT DIRECTOR, DEVELOPER & RESEARCH SYSTEMS","admin"]
["Assistant Director, Development Research & Systems","admin",null,"2004-01-12"]
["ASSISTANT DIRECTOR, DEVELOPMENT RSCH & SYSTEMS","admin"]
["ASSISTANT DIRECTOR, DONOR RELATIONS","admin"]
["Assistant Director, DSL Finance Services","admin"]
["ASSISTANT DIRECTOR, DSL FINANCE SERVICES","admin"]
["Assistant Director, DuPont MIT Alliance","admin"]
["ASSISTANT DIRECTOR, EDUCATIONAL SERVICES","admin"]
["ASSISTANT DIRECTOR, ENGINEERING","admin"]
["Assistant Director, Engineering and Architecture","admin"]
["Assistant Director, Evening Operations, RLSLP","admin"]
["Assistant Director, Facilities","admin"]
["ASSISTANT DIRECTOR, FACILITIES FOR INFST & SP PROJ","admin"]
["Assistant Director, Facilities, SES","admin"]
["Assistant Director, Facilities/Labor Relations","admin"]
["ASSISTANT DIRECTOR, FINANCE & PROJECT COORDINATOR","admin"]
["Assistant Director, FSILG's","admin"]
["Assistant Director, FTO & FLE","admin"]
["Assistant Director, FTO & LFE","admin"]
["Assistant Director, Genome Analysis Program","admin"]
["ASSISTANT DIRECTOR, GRADUATE HOUSING","admin"]
["Assistant Director, Housing Operations","admin"]
["Assistant Director, Human Resources and Facilities","admin"]
["ASSISTANT DIRECTOR, I/T ADMINISTRATION","admin"]
["Assistant Director, Industrial Agreements, OSP","admin"]
["ASSISTANT DIRECTOR, INTERNATIONAL SCHOLARS OFFICE","admin"]
["Assistant Director, International Students Office","admin","it"]
["ASSISTANT DIRECTOR, INT'L SCHOLARS OFFICE","admin"]
["Assistant Director, IT Administration","admin","it","2004-01-12"]
["ASSISTANT DIRECTOR, L M P","admin","it"]
["Assistant Director, Lincoln Laboratory","research","it"]
["ASSISTANT DIRECTOR, LMP","admin"]
["ASSISTANT DIRECTOR, M I T WASHINGTON OFFICE","admin"]
["Assistant Director, Marketing","admin"]
["Assistant Director, Marketing & Design","admin"]
["ASSISTANT DIRECTOR, MASTER'S PROGRAM","admin"]
["ASSISTANT DIRECTOR, MBA ADMISSIONS","admin",null,"2005-12-15"]
["ASSISTANT DIRECTOR, MBA PROGRAM","admin"]
["ASSISTANT DIRECTOR, MBA STUDENT AFFAIRS OFFICE","admin"]
["Assistant Director, MIT Careers Office","admin",null,"2005-10-01"]
["Assistant Director, MIT/Portugal","admin"]
["ASSISTANT DIRECTOR, O S P","admin"]
["Assistant Director, Operations","admin"]
["Assistant Director, OSP","admin"]
["Assistant Director, Procurement","admin"]
["Assistant Director, Program Operations","admin",null,"2004-01-12"]
["Assistant Director, Prospect Research","admin"]
["ASSISTANT DIRECTOR, PUBLIC SERVICE CENTER","admin"]
["Assistant Director, Reports","admin"]
["Assistant Director, Research","research",null,"2004-01-12"]
["Assistant Director, Reunion Giving,Sloan","admin"]
["ASSISTANT DIRECTOR, SCHOOL DEVELOPMENT SERVICES","admin"]
["ASSISTANT DIRECTOR, SCIENCE & ENG., NEWS OFFICE","admin",null,"2004-06-01"]
["Assistant Director, Sequencing Program","admin"]
["ASSISTANT DIRECTOR, SLOAN FELLOWS PROGRAM","admin"]
["ASSISTANT DIRECTOR, SLOAN STUDENT PUBLICATIONS","admin"]
["ASSISTANT DIRECTOR, SMA","admin"]
["Assistant Director, Special Events","admin"]
["ASSISTANT DIRECTOR, SPECIAL EXECUTIVE PROGRAMS","admin"]
["ASSISTANT DIRECTOR, SSP","admin"]
["Assistant Director, Student Activities","admin",null,"2004-01-12"]
["Assistant Director, Student Financial Aid","admin"]
["ASSISTANT DIRECTOR, STUDENT FINANCIAL SERVICES","admin"]
["Assistant Director, Student Outreach and Support","admin"]
["Assistant Director, Systems Engineering Group","admin"]
["Assistant Director, Tech and Dev","admin"]
["Assistant Director, TLO","admin"]
["ASSISTANT DIRECTOR, UNDERGRADUATE PROGRAM","admin"]
["Assistant Director,Athletics for Sports Administrn","admin"]
["Assistant Director/Administrative Officer","admin"]
["Assistant Director/Photojournalist, News Office","admin"]
["assistant director; financial technology option program","admin"]
["Assistant Division Head, Lincoln Lab","research"]
["Assistant Editor","admin"]
["Assistant EHS Officer","admin"]
["ASSISTANT ENVIRONMENTAL OFFICER, E H S","admin"]
["ASSISTANT ENVIRONMENTAL OFFICER, EHS","admin",null,"2004-01-12"]
["ASSISTANT EXECUTIVE DIRECTOR","admin",null,"2005-12-15"]
["ASSISTANT FISCAL OFFICER","admin"]
["Assistant for Government and Community Relations","admin"]
["Assistant for Headquarters Operations","admin"]
["Assistant Group Leader","admin"]
["Assistant Health Educator","admin",null,"2004-01-12"]
["Assistant House Manager","admin"]
["ASSISTANT INTELLECTUAL PROPERTY COUNSEL","admin"]
["ASSISTANT JOURNALS MANAGER AND BUSINESS MANAGER","admin"]
["ASSISTANT LAB DIRECTOR","admin"]
["ASSISTANT MANAGER, ANIMAL RESOURCE PROGRAM","admin"]
["ASSISTANT MANAGER, CAMPUS ACTIVITIES COMPLEX","admin"]
["ASSISTANT MANAGER, COMPUTER OPERATIONS","admin"]
["Assistant Manager, Day Operations","research"]
["ASSISTANT MANAGER, ELECTRONIC RESEARCH INITIATIVES","admin","it"]
["Assistant Manager, Evening Operations","admin"]
["ASSISTANT MANAGER, EVENTS PLANNING","admin","it"]
["Assistant Manager, Facilities","admin",null,"2005-12-15"]
["ASSISTANT MANAGER, H R I S","admin"]
["ASSISTANT MANAGER, HR","admin"]
["ASSISTANT MANAGER, HRIS","admin"]
["ASSISTANT MANAGER, SPECIAL BUSINESS SOLUTIONS, MCC","admin"]
["ASSISTANT NETWORK MANAGER","admin"]
["ASSISTANT OFFICER, E H S","admin"]
["Assistant Officer, EHS","admin"]
["Assistant Operations Manager, Stata Center","admin"]
["ASSISTANT PATENT ADMINISTRATOR AND OFFICE MANAGER","admin"]
["ASSISTANT PROCUREMENT BROKER, P S B","admin"]
["Assistant Production Manager","admin"]
["Assistant Prof of EECS and Eng Systems Division","faculty"]
["Assistant Prof/Head Coach of Baseball","faculty"]
["ASSISTANT PROFESSOR","faculty"]
["Assistant Professor (nott)","faculty"]
["ASSISTANT PROFESSOR (ON LEAVE)","other academic",null,"2004-01-12"]
["ASSISTANT PROFESSOR (ON LEAVE-FALL)","other academic"]
["ASSISTANT PROFESSOR / COACH","faculty"]
["ASSISTANT PROFESSOR INFORMATION TECHNOLOGY","faculty"]
["ASSISTANT PROFESSOR OF ACCOUNTING","faculty"]
["Assistant Professor Of Aero And Astro","faculty",null,"2004-01-12"]
["ASSISTANT PROFESSOR OF AERONAUTICS AND ASTRONAUTIC","faculty"]
["ASSISTANT PROFESSOR OF APPLIED ECONOMICS","faculty"]
["Assistant Professor of Applied Math","faculty"]
["ASSISTANT PROFESSOR OF APPLIED MATHEMATICS","faculty"]
["Assistant Professor of Cognitive Neuroscience","faculty"]
["Assistant Professor of Cognitive Science","faculty"]
["Assistant Professor of Electrical Eng & Comp Sci","faculty"]
["Assistant Professor of Electrical Engineering","faculty"]
["ASSISTANT PROFESSOR OF FINANCE","faculty"]
["Assistant Professor of HST & EECS","faculty"]
["ASSISTANT PROFESSOR OF MANAGEMENT","faculty"]
["ASSISTANT PROFESSOR OF MARKETING","faculty"]
["ASSISTANT PROFESSOR OF MARKETING (ON LEAVE)","other academic"]
["Assistant Professor of Neuroscience","faculty"]
["ASSISTANT PROFESSOR OF OPERATIONS MANAGEMENT","faculty"]
["Assistant Professor of System Dynamics","faculty"]
["ASSISTANT PROFESSOR ORGANIZATION STUDIES","faculty"]
["ASSISTANT PROFESSOR, AERO AND ASTRO","faculty"]
["Assistant Professor, Biological Engineering & EECS","faculty"]
["Assistant Professor, HST & EECS","faculty"]
["ASSISTANT PROFESSOR/ COACH","faculty"]
["ASSISTANT PROFESSOR/ DIRECTOR TEP","faculty",null,"2004-01-12"]
["Assistant Professor/Coach","faculty"]
["ASSISTANT PROFESSOR/COACH OF WOMEN'S ROWING","faculty"]
["ASSISTANT PROFESSOR/COACH OF WOMEN'S TENNIS","faculty"]
["Assistant Professor/Director Tep","faculty"]
["Assistant Professor/Head Coach, Baseball","faculty"]
["Assistant Professor/Head Coach, Women's Crew","faculty",null,"2005-08-01"]
["Assistant Professor/Head Coach, Women's Tennis","faculty"]
["ASSISTANT PROFESSOR; HEAD","faculty"]
["ASSISTANT PROFESSSOR (ON LEAVE)","faculty",null,"2005-12-15"]
["ASSISTANT PROGRAM DIRECTOR, CMI/NCN","admin",null,"2005-12-15"]
["Assistant Project Manager - Facilities","admin"]
["ASSISTANT PROMOTION MANAGER","admin"]
["Assistant Provost","admin"]
["ASSISTANT PROVOST FOR ADMINISTRATION","admin"]
["ASSISTANT PUBLICIST","admin"]
["ASSISTANT RADIATION PROTECTION OFFICER","admin"]
["Assistant Reactor Superintendent","admin"]
["Assistant Ref Archivist","admin"]
["Assistant Reference Archivist","admin"]
["ASSISTANT REGISTRAR","admin"]
["ASSISTANT SAFETY OFFICER","admin",null,"2005-08-01"]
["Assistant Safety Officer, EHS","admin"]
["ASSISTANT SAILING MASTER","admin"]
["ASSISTANT SAILING MASTER, COACH","admin",null,"2004-05-01"]
["ASSISTANT SALES MANAGER","admin",null,"2005-12-15"]
["Assistant Scientific Director","admin"]
["ASSISTANT SYSTEMS ADMINISTRATOR","admin"]
["Assistant Tax Analyst","admin",null,"2005-08-01"]
["ASSISTANT TEAM LEADER, H W","admin"]
["ASSISTANT TEAM LEADER, HARDWARE SERVICES","admin",null,"2004-01-12"]
["Assistant to Academic Administrator","admin"]
["Assistant to AO and Department Head","admin"]
["ASSISTANT TO AO AND DEPARTMENTHEAD","admin"]
["ASSISTANT TO AO AND DEPT.","admin",null,"2004-06-01"]
["ASSISTANT TO DIRECTOR, FINANCE & ADMINISTRATION","admin"]
["ASSISTANT TO EDUCATION OFFICER","admin"]
["ASSISTANT TO EXECUTIVE OFFICER","admin",null,"2004-01-12"]
["Assistant to Prof. Bruce Mazlish","admin"]
["ASSISTANT TO THE CHAIRMAN OF THE CORPORATION","admin"]
["ASSISTANT TO THE CONTROLLER","admin"]
["Assistant to the Curator","admin"]
["ASSISTANT TO THE DEAN","admin"]
["ASSISTANT TO THE DEAN FOR PERSONNEL ADMINISTRATION","admin"]
["ASSISTANT TO THE DEPARTMENT HEAD","admin"]
["ASSISTANT TO THE DIRECTOR","admin",null,"2005-10-01"]
["ASSISTANT TO THE DIRECTOR FOR ADMIN","admin"]
["ASSISTANT TO THE DIRECTOR FOR ADMINISTRATION","admin"]
["ASSISTANT TO THE DIRECTOR OF COST ANALYSIS","admin"]
["ASSISTANT TO THE DIRECTOR,","admin",null,"2005-12-15"]
["Assistant to the Director, Admin Asst II","admin"]
["Assistant to the Director, Libraries","admin"]
["ASSISTANT TO THE DIRECTOR, MILITARY SCIENCE","admin"]
["ASSISTANT TO THE DIRECTOR, MIT PRESS","admin"]
["ASSISTANT TO THE DIRECTOR, MPC& MICROPHOTONICS CTR","admin",null,"2004-01-12"]
["Assistant to the Director, OSP","admin"]
["ASSISTANT TO THE EXECUTIVE DIRECTOR","admin"]
["Assistant to the Executive Officer","admin"]
["Assistant to the Head","admin"]
["Assistant to the MITIMCo President","admin"]
["ASSISTANT TO THE PRESIDENT","admin"]
["ASSISTANT TO THE PROVOST FOR INSTITUTIONAL RES","admin"]
["ASSISTANT TO THE PROVOST FOR SPACE PLANNING","admin"]
["ASSISTANT TO THE REGISTRAR, CLASSROOM MANAGEMENT","admin"]
["ASSISTANT TO THE TREASURER","admin",null,"2005-12-15"]
["Assistant to the Treasurer Emeritus","admin"]
["ASSISTANT TO THE VICE PRESIDENT, HUMAN RESOURCES","admin"]
["ASSISTANT TO THE VICE PRESIDENT, INFO SYSTEMS","admin"]
["Assistant to the VP of Sales & Marketing","admin"]
["ASSISTANT TREASURER, INVESTMENT ADMINISTRATION","admin"]
["ASSISTANT, HILLEL","admin"]
["ASSISTNT PROFESSOR OF SYSTEM DYNAMICS","faculty",null,"2004-01-12"]
["Assit. to the Director/ Financial Assist","admin"]
["Assitant Prof","faculty"]
["Assitant Professor (on leave)","other academic"]
["Assoc Audit Dir - Business & Technology Audit Svcs","admin"]
["Assoc Budget Dir., Strat Plan & Modeling","admin"]
["ASSOC DEAN & DIR, OFFICE OF MINORITY EDUCATION","admin",null,"2004-01-12"]
["Assoc Dean & Director, Counseling & Suppt Services","admin"]
["ASSOC DEAN & DIRECTOR-OFFICE OF MINORITY EDUCATION","admin"]
["ASSOC DEAN & SECT HD, COUNSELING & SUPPT SERVICES","admin"]
["ASSOC DEAN FOR ALCOHOL EDUCATION & COMMUNITY DEV","admin"]
["ASSOC DEAN FOR COUNSELING SUPERVISION & TRAINING","admin",null,"2005-07-01"]
["ASSOC DEAN FOR ENGR SYS & DIR OF ENG SYSTEMS DIV","admin",null,"2004-01-12"]
["Assoc Dean for Undergrad Educ, Ofc of Special Proj","admin"]
["Assoc Dean for Undergraduate Education","admin"]
["ASSOC DEAN OF ENGR, PROF OF HUDRODYNAMICS & OCEAN","faculty"]
["ASSOC DEAN OF ENGR, PROF OF HYDRODYNAMICS & OCEAN","faculty"]
["Assoc Dean of Engr, Professor of Hydrodynamics","faculty",null,"2004-04-01"]
["Assoc Dean Student Conduct & Risk Mgmt","admin"]
["ASSOC DEAN, ACAD SERV/SR LECTURER & DIR UGRAD PRMS","admin",null,"2005-12-15"]
["ASSOC DEAN, ACADEMIC RESOURCES& PROGRAMMING, ARC","admin",null,"2004-01-12"]
["ASSOC DEAN, ACADEMIC SERVICES","admin"]
["ASSOC DEAN, COUNSELING & SUPPT SERVICES","admin"]
["Assoc Dean, RLP & FSILG's","admin"]
["ASSOC DEAN, UNDERGRADUATE ACADEMIC AFFAIRS","admin"]
["ASSOC DEAN,SCH OF ARCH&PLAN/FORD PROF OF URBAN DEV","admin"]
["Assoc Dept Head, Professor of EECS","faculty"]
["ASSOC DIR AIL, BERNARD GORDON PROF OF MEDICAL ENGR","admin",null,"2005-10-01"]
["ASSOC DIR LAB FOR MANUFACTURING & PROD/ SR RSC SCI","admin"]
["Assoc Dir MISTI; Dir MIT-Germany Program","admin"]
["Assoc Dir MISTI; Managing Dir MIT-Japan Program","admin",null,"2004-04-01"]
["Assoc Dir MIT Energy Initiative/Chevron Prof ChemE","faculty",null,"2005-12-15"]
["Assoc Dir of Admis/Dir of Admis Recrt","admin"]
["ASSOC DIR OF THE INFO CTR & DIR OF COMMUNITY SRVCS","admin"]
["ASSOC DIR, ANNUAL FUND, SLOAN/COORD OF DVLPMNT DAT","admin"]
["Assoc Dir, Corporate Relations in MIT","admin"]
["Assoc Dir, Developmt Research & Systems","admin"]
["Assoc Dir, DuPont-MIT Alliance & St Laurent Prof","faculty",null,"2004-01-12"]
["ASSOC DIR, EDUCATIONAL SRVCS & DIRECTOR, ACAD SRVC","admin",null,"2005-12-15"]
["Assoc Dir, Eductnl Svcs & Dir, Acad Svcs","admin",null,"2004-01-12"]
["Assoc Dir, Finance and Administration","admin",null,"2005-12-15"]
["ASSOC DIR, FOUNDATION REL & DIR SCHOOL DEV","admin"]
["Assoc Dir, Housing Affordability Init","admin"]
["ASSOC DIR, INFO CTR, & DIR, COMMUNITY SERVICES OFC","admin"]
["Assoc Dir, Inst Initiatives & Special Projects","admin"]
["Assoc Dir, Institutl Initiatvs & Specl P","admin",null,"2005-12-15"]
["Assoc Dir, Microph Ctr / Research Engineer, MPC","research"]
["Assoc Dir, MIT Careers Office","admin"]
["Assoc Dir, Professional Education Prog","admin"]
["ASSOC DIR, PUBLICATIONS, COMM, & SPON RELATIONS","admin",null,"2004-05-01"]
["Assoc Dir, Sloan Annl Fnd/Coord, Dev Dat","admin",null,"2005-10-01"]
["Assoc Dir, Student Fin Aid & Resource Development","admin",null,"2005-10-01"]
["ASSOC DIR/ LECTURER EXPERIMENTAL STUDY GROUP","admin"]
["Assoc Direct, Inst for Soldier Nanotec & Prof Chem","faculty"]
["ASSOC DIRECTOR / SR PROJ LEADER","admin"]
["ASSOC DIRECTOR FOR ED, TECHN & POLICY PROGRAM","admin"]
["ASSOC DIRECTOR FOR JOURNALS","admin"]
["ASSOC DIRECTOR FOR PROGRAMS & PUBLICATIONS","admin"]
["Assoc Director for Programs & Publicatns","admin"]
["Assoc Director of Corporate Relations","admin"]
["Assoc Director of MBA Student Affairs","admin"]
["Assoc Director, Academic Comp & Web Development","admin"]
["Assoc Director, Alumni/ae Relatns, Sloan","admin"]
["Assoc Director, Assessment & Evaluation","admin"]
["Assoc Director, Budget & Financl Planng","admin",null,"2004-01-12"]
["Assoc Director, Events & Donor Relations","admin",null,"2004-01-12"]
["Assoc Director, Research Development & Utilization","admin"]
["ASSOC DIRECTOR, SPACE GRANT","admin"]
["Assoc Director, Student Financial Aid","admin","it"]
["Assoc Director, Student Financial Svcs","admin","it"]
["ASSOC DIRECTOR, TEACHING & LEARNING LAB","admin"]
["ASSOC DIRECTOR/ LECTURER EXPERIMENTAL STUDY GROUP","other academic"]
["ASSOC DIRECTOR-LAB FOR MANUF&PROD/ SENIOR RSCH SCI","admin"]
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["ASSOC HEAD & COLLECTION MGR, HUMANITIES LIBRARY","admin"]
["ASSOC HEAD & REF COORD / E E & COMPUTER SCI LIBRN","admin"]
["ASSOC HEAD LIBRARIAN & REF COORD, DEWEY LIBRARY","admin"]
["ASSOC HEAD LIBRARIAN ENGINEERING LIBRARIES","admin","it"]
["ASSOC HEAD, PLASMA TECHNOLOGY AND SYSTEMS DIVISION","admin"]
["ASSOC PROF & M T L ASSOC DIRECTOR","admin","it"]
["ASSOC PROF / HEAD COACH, MEN'S TRACK & C C","faculty"]
["ASSOC PROF / NUCLEAR ENG & MATERIALS SCI & ENG","admin"]
["Assoc Prof of EECS and Associate Director, LIDS","faculty"]
["Assoc Prof of Elec Engr","faculty"]
["ASSOC PROF OF HISTORY OF SCIENCE","admin"]
["ASSOC PROF OF INDUST RELATIONS & POL SCI","admin"]
["Assoc Prof,  Mat'l Sci & Eng and Biological Eng","faculty",null,"2005-12-15"]
["ASSOC PROF, COACH, INTRAMUR ASST HD & DAY CAMP DIR","admin","it"]
["ASSOC PROF, COACH, INTRAMURA DIRECTOR","admin"]
["ASSOC PROF, DIRECTOR I E S L,","admin"]
["Assoc Prof, Mechanical & Bio Eng","faculty"]
["Assoc Prof, Mechanical Eng and Biological Eng","faculty"]
["ASSOC PROF/ MEN'S HEAD TRACK & CROSS COUNTRY COACH","admin"]
["Assoc Prof/Head Coach Men's Tennis & Squash","faculty"]
["Assoc Prof/Head Coach, Men's Track & CC","faculty"]
["Assoc Prof/Head Coach, Women's Field Hockey, LX","faculty"]
["Assoc Prof; Class of '56 Career Development Chair","faculty"]
["Assoc Prof; Class of '56 Career Developmet Chair","faculty",null,"2004-01-12"]
["ASSOC PROFESSOR","faculty"]
["ASSOC PROFESSOR OF THE PRACTICE OF ARCHITECTURE","faculty"]
["ASSOC PROVOST, DIR, CSR & PROF OF PHYSICS","faculty",null,"2004-01-12"]
["Assoc Registrar, Records & Administratn","admin",null,"2004-01-12"]
["Assoc. Dean, Co-Dir, Policy & Case Sup.","admin"]
["Assoc. Dir, Infrastructure, Operations & Security","admin",null,"2005-12-15"]
["Assoc. Dir., Communications & Info Srvcs","admin"]
["Associate","admin"]
["ASSOCIATE ACADEMIC DIRECTOR","admin",null,"2005-12-15"]
["Associate Acquisition Editor","admin"]
["Associate Acquisition Editor, MIT Press","admin",null,"2005-12-15"]
["ASSOCIATE ACQUISITIONS EDITOR","admin"]
["Associate Art Director","admin"]
["Associate Art Director, Tech Review","admin"]
["Associate Audit Director","admin",null,"2004-01-12"]
["Associate Audit Director-Audit Operations","admin","it"]
["Associate Audit Manager","admin"]
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["ASSOCIATE CHIEF OF MENTAL HEALTH","admin","iy","2005-03-15"]
["ASSOCIATE CIRCULATION DIRECTOR","admin"]
["Associate Computational Biologist","admin"]
["Associate Consumer Marketing Director","admin"]
["ASSOCIATE CONTROLLER","admin"]
["Associate Counsel","admin"]
["ASSOCIATE DEAN","admin"]
["Associate Dean & Professor","faculty"]
["ASSOCIATE DEAN AND ASSISTANT SECTION HEAD, U A A","admin"]
["Associate Dean and Co-Director","admin"]
["Associate Dean and Director, OME","admin",null,"2004-01-12"]
["Associate Dean for CDSA","admin"]
["ASSOCIATE DEAN FOR GRADUATE EDUCATION","admin",null,"2004-01-12"]
["ASSOCIATE DEAN FOR GRADUATE STUDENTS","admin",null,"2004-01-12"]
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["Associate Dean of Engineering for Academic Affairs","admin"]
["Associate Dean of Engineering for Research","admin"]
["Associate Dean of Student Discipline","admin"]
["Associate Dean, Academic and Research Initiatives","admin",null,"2005-10-01"]
["Associate Dean, DSL","admin"]
["Associate Dean, DUE","admin"]
["Associate Dean, OFS","admin"]
["Associate Dean, Ome","admin",null,"2004-01-12"]
["Associate Dean, Residential Life","admin",null,"2005-03-15"]
["Associate Dean, Student Support Services","admin",null,"2005-12-15"]
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["Associate Department Head/Mitsui Professor","faculty"]
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["Associate Dept Head & Director of R M Parsons Lab","admin"]
["Associate Dept Head & Prof of Teaching Innovation","faculty",null,"2005-12-15"]
["Associate Dept Head EE/EECS","faculty",null,"2005-12-15"]
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["ASSOCIATE DEPT HEAD/MITSUI PROFESSOR","faculty"]
["ASSOCIATE DIR FOR PRGMS & DIR FOR COMMUNITY SRVCS","admin"]
["Associate Dir, MIT Careers","admin"]
["Associate Dir, MIT Leadership Center","admin"]
["Associate Dir, SecurityStudiesProg","admin"]
["ASSOCIATE DIRECTOR","admin"]
["ASSOCIATE DIRECTOR - O C R","admin"]
["Associate Director - TLL & Lecturer - EECS","other academic"]
["Associate Director & Senior Project Leader","admin"]
["ASSOCIATE DIRECTOR EDUCATIONALSERVICES","admin",null,"2005-03-15"]
["ASSOCIATE DIRECTOR FOR ADMINISTRATION","admin"]
["ASSOCIATE DIRECTOR FOR COLLECTION SERVICES","admin"]
["ASSOCIATE DIRECTOR FOR COMMUNICATIONS","admin"]
["ASSOCIATE DIRECTOR FOR EVENTS","admin"]
["Associate Director for Information Resources","admin"]
["ASSOCIATE DIRECTOR FOR OPERATIONS","admin"]
["ASSOCIATE DIRECTOR FOR PROGRAMS & PUBLICATIONS","admin"]
["ASSOCIATE DIRECTOR FOR PUBLIC SERVICES","admin"]
["ASSOCIATE DIRECTOR FOR RESEARCH FOR JOINT PROGRAM","admin"]
["ASSOCIATE DIRECTOR FOR REUNION GIVING","admin"]
["ASSOCIATE DIRECTOR FOR TECHNOLOGY","admin"]
["ASSOCIATE DIRECTOR OF ACCOUNTING","admin"]
["ASSOCIATE DIRECTOR OF ADMISSIONS","admin"]
["ASSOCIATE DIRECTOR OF ADMISSIONS FOR I T","admin"]
["ASSOCIATE DIRECTOR OF ADMISSIONS FOR IT","admin"]
["Associate Director of Campaign Giving","admin"]
["Associate Director of Campaign Giving","admin"]
["ASSOCIATE DIRECTOR OF CAREER DEVELOPMENT","admin"]
["Associate Director of CECI","admin"]
["ASSOCIATE DIRECTOR OF COMMUNICATIONS","admin"]
["ASSOCIATE DIRECTOR OF CORPORATE RELATIONS","admin",null,"2004-05-01"]
["ASSOCIATE DIRECTOR OF EDUCATION","admin"]
["ASSOCIATE DIRECTOR OF EMS & INDUST HYGIENE OFFICER","admin",null,"2004-01-12"]
["ASSOCIATE DIRECTOR OF FSS","admin"]
["Associate Director of Gift Planning","admin"]
["ASSOCIATE DIRECTOR OF IT OPERATIONS","admin",null,"2005-08-01"]
["ASSOCIATE DIRECTOR OF MAJOR GIFTS","admin"]
["ASSOCIATE DIRECTOR OF MBA ADMISSIONS","admin"]
["ASSOCIATE DIRECTOR OF MBA PROGRAM","admin"]
["Associate Director of MBA Student Affairs","admin"]
["ASSOCIATE DIRECTOR OF OPERATIONS, C A C","admin",null,"2004-01-12"]
["Associate Director of Operations, CAC","admin"]
["ASSOCIATE DIRECTOR OF PLANNING","admin"]
["Associate Director of Stewardship","admin",null,"2004-01-12"]
["Associate Director of Web Development","admin"]
["ASSOCIATE DIRECTOR, AI LAB","admin"]
["ASSOCIATE DIRECTOR, ALUMNI/AE RELATIONS, SLOAN SCH","admin",null,"2004-01-12"]
["ASSOCIATE DIRECTOR, ASSESSMENT AND EVALUATION","admin"]
["Associate Director, Bates","admin"]
["ASSOCIATE DIRECTOR, BUDGET AND FINANCIAL PLANNING","admin"]
["ASSOCIATE DIRECTOR, C R E","admin"]
["ASSOCIATE DIRECTOR, CAREER SVCS & PREPROF ADVISORY","admin",null,"2004-01-12"]
["ASSOCIATE DIRECTOR, CBE","admin"]
["ASSOCIATE DIRECTOR, CIS","admin"]
["ASSOCIATE DIRECTOR, CMI","admin"]
["ASSOCIATE DIRECTOR, COMM SPONSOR RELATIONS","admin"]
["Associate Director, Communications","admin"]
["Associate Director, Consulting and Support Service","admin"]
["Associate Director, CRE","admin"]
["Associate Director, CSAIL","admin"]
["Associate Director, Custom Programs","admin",null,"2004-01-12"]
["Associate Director, Dev. Comm. & Events","admin"]
["ASSOCIATE DIRECTOR, DEVELOPMENT RESEARCH & SYSTEMS","admin",null,"2004-01-12"]
["ASSOCIATE DIRECTOR, EDUCATIONAL SERVICES","admin",null,"2004-01-12"]
["Associate Director, Engineering","admin"]
["ASSOCIATE DIRECTOR, EVENTS AND DONOR RELATIONS","admin"]
["Associate Director, Executive Education","admin"]
["Associate Director, External Relations","admin"]
["Associate Director, FFHE","admin"]
["Associate Director, Financial Services","admin"]
["ASSOCIATE DIRECTOR, FOUNDATION REL & SCH DEV SRVCS","admin"]
["ASSOCIATE DIRECTOR, FOUNDATION RELATIONS","admin"]
["ASSOCIATE DIRECTOR, FSS","admin"]
["Associate Director, High-Throughput Bio","admin"]
["Associate Director, Housing","admin"]
["Associate Director, IT Operations","admin"]
["Associate Director, IT Sloan","admin"]
["ASSOCIATE DIRECTOR, LAB FOR COMPUTER SCIENCE","admin"]
["ASSOCIATE DIRECTOR, LINCOLN PROPERTY OFFICE","admin"]
["ASSOCIATE DIRECTOR, M P C & MICROPHOTONICS CENTER","admin"]
["Associate Director, Major Gifts","admin"]
["Associate Director, Marketing","admin",null,"2004-01-12"]
["Associate Director, Mass. Space Grant Consortium","admin",null,"2005-12-15"]
["ASSOCIATE DIRECTOR, MIT LIBRARIES","admin"]
["ASSOCIATE DIRECTOR, MIT MUSEUM","admin"]
["Associate Director, MITIMCO","admin"]
["ASSOCIATE DIRECTOR, MPC & MICROPHOTONICS CENTER","admin",null,"2005-03-15"]
["ASSOCIATE DIRECTOR, NEWS OFFICE","admin"]
["ASSOCIATE DIRECTOR, O S P","admin",null,"2005-04-06"]
["ASSOCIATE DIRECTOR, OCR","admin"]
["ASSOCIATE DIRECTOR, OCSPA","admin"]
["Associate Director, OEIT","admin"]
["Associate Director, Operations","admin"]
["Associate Director, OSP","admin"]
["Associate Director, OSP","admin"]
["ASSOCIATE DIRECTOR, PROGRAM DEVELOPMENT","admin"]
["ASSOCIATE DIRECTOR, RESEARCH CORPORATE DEVELOPMENT","admin"]
["Associate Director, Research Dev & Utilization","admin"]
["ASSOCIATE DIRECTOR, RESOURCE DEVELOPMENT","admin"]
["Associate Director, Reunion Giving","admin"]
["Associate Director, Reunion/Reunion Giving","admin"]
["ASSOCIATE DIRECTOR, SFS-LOAN SERVICES","admin"]
["ASSOCIATE DIRECTOR, SFS-SERVICE DELIVERY","admin"]
["ASSOCIATE DIRECTOR, SLOAN ANNUAL FUND","admin",null,"2005-12-15"]
["Associate Director, Sloan Fellows","admin"]
["Associate Director, Sloan Fellows Program","admin",null,"2005-12-15"]
["ASSOCIATE DIRECTOR, SPECIAL EVENTS","admin"]
["ASSOCIATE DIRECTOR, SSP","admin"]
["ASSOCIATE DIRECTOR, SSP & PRICIPAL RESEARCH SCITST","research"]
["ASSOCIATE DIRECTOR, SSP & PRINCIPAL RESEARCH SCI","research"]
["Associate Director, Student Financial Aid","admin"]
["ASSOCIATE DIRECTOR, STUDENT FINANCIAL SERVICES","admin"]
["ASSOCIATE DIRECTOR, TEACHING & LEARNING LAB","admin"]
["Associate Director, TLL","admin"]
["Associate Director, Web Based Services","admin"]
["Associate Director, Web Communications","admin"]
["Associate Director/ Lecturer","other academic"]
["Associate Director/AAO II, Reunions & Class Prgrms","admin"]
["ASSOCIATE DIRECTOR/LECTURER","other academic"]
["Associate Director/Lecturer Physics & ESG","faculty",null,"2004-01-12"]
["Associate Director/Marketing & Spon. Dev","admin"]
["ASSOCIATE DIRECTOR-BATES","admin",null,"2004-01-12"]
["Associate Division Head, Lincoln Lab","research",null,"2004-01-12"]
["ASSOCIATE EDITOR","admin",null,"2005-12-15"]
["ASSOCIATE EDITOR, TECHNOLOGY REVIEW","admin",null,"2004-01-12"]
["Associate Group Leader","admin"]
["ASSOCIATE HEAD & COLLECTION MANAGER, ROTCH LIBRARY","admin"]
["Associate Head & Reference Coordinator","admin",null,"2004-01-12"]
["Associate Head & Reference Coordinator, Baker","admin"]
["ASSOCIATE HEAD LIBRARIAN","admin"]
["Associate Head Librarian, Barker","admin"]
["Associate Head Librarian, Rotch","admin","it","2004-05-01"]
["ASSOCIATE HEAD, COLLECTIONS &","admin",null,"2005-12-15"]
["Associate Head, Institute Archives","admin"]
["Associate Head, Rotch Library","admin",null,"2005-10-01"]
["ASSOCIATE HEAD, SCIENCE LIBRARY","admin",null,"2004-01-12"]
["ASSOCIATE HEAD, SERIALS & ACQS SERVICES","admin"]
["Associate Housemaster","admin"]
["ASSOCIATE INDUSTRIAL HYGIENE OFFICER","admin",null,"2004-01-12"]
["ASSOCIATE INTELLECTUAL PROPERTY COUNSEL","admin",null,"2005-09-01"]
["Associate Marketing Director","admin",null,"2005-10-01"]
["Associate Medical Director","admin"]
["ASSOCIATE PORFESSOR","faculty"]
["ASSOCIATE PROF & ASSOC DEPARTMENT HEAD","faculty"]
["ASSOCIATE PROF OF ANTHROPOLOGY & SCIENCE STUDIES","faculty"]
["ASSOCIATE PROF, NUCLEAR ENG & WHITAKER COLLEGE","faculty"]
["ASSOCIATE PROF. CLASS OF 56 DEVLOPMENT CHAIN","faculty"]
["ASSOCIATE PROFESSOR","faculty"]
["ASSOCIATE PROFESSOR & MTL ASSOCIATE DIRECTOR+Q152","faculty"]
["Associate Professor (nott)","faculty",null,"2004-01-12"]
["ASSOCIATE PROFESSOR (ON LEAVE SPRING 2001)","other academic"]
["ASSOCIATE PROFESSOR (ON LEAVE SPRING 2002)","other academic"]
["ASSOCIATE PROFESSOR (ON LEAVE)","other academic"]
["Associate Professor (wot)","faculty"]
["ASSOCIATE PROFESSOR / COACH","faculty"]
["ASSOCIATE PROFESSOR / SENIOR WOMEN'S ADMINISTRATOR","faculty"]
["Associate Professor Aero/Astro & ESD","faculty"]
["ASSOCIATE PROFESSOR AND HOUSEMASTER, BAKER HOUSE","faculty","it"]
["Associate Professor and MacVicar Faculty Fellow","faculty",null,"2005-12-15"]
["Associate Professor of Accounting","faculty"]
["Associate Professor of Applied Math","faculty"]
["Associate Professor of Applied Mathematics","faculty"]
["ASSOCIATE PROFESSOR OF BIOENGINEERING & COMP SCI","faculty"]
["ASSOCIATE PROFESSOR OF DESIGN AND COMPUTATION","faculty"]
["Associate Professor of EE & HST","faculty"]
["Associate Professor of EECS","faculty"]
["Associate Professor of EECS & HST","faculty"]
["ASSOCIATE PROFESSOR OF FINANCE","faculty"]
["ASSOCIATE PROFESSOR OF LINGUISTICS","faculty",null,"2005-06-01"]
["Associate Professor of Management","faculty",null,"2005-03-15"]
["ASSOCIATE PROFESSOR OF MECHANICAL ENGINEERING","faculty",null,"2005-12-15"]
["Associate Professor of Operations Management","faculty",null,"2005-10-01"]
["ASSOCIATE PROFESSOR OF PHILOSOPHY","faculty"]
["ASSOCIATE PROFESSOR OF PRACTICE, DIRECTOR CRCP","faculty"]
["ASSOCIATE PROFESSOR OF SOCIOLOGY","faculty"]
["Associate Professor of System Dynamics","faculty"]
["ASSOCIATE PROFESSOR OF THE PRACTICE","faculty"]
["Associate Professor of Theater Arts","faculty"]
["Associate Professor Political Science & ESD","faculty"]
["ASSOCIATE PROFESSOR W/O TENURE OF HISPANIC STUDIES","faculty",null,"2004-01-12"]
["ASSOCIATE PROFESSOR, ASSOCIATEDEPT HEAD, DIR OF PE","faculty"]
["Associate Professor, Coach, Intramural Director","faculty"]
["ASSOCIATE PROFESSOR, DIRECTOR IESL","faculty"]
["Associate Professor, Director LESL","faculty",null,"2005-03-15"]
["Associate Professor, EE & Biological Engineering","faculty",null,"2004-01-12"]
["Associate Professor, MacVicar Faculty Fellow","faculty"]
["ASSOCIATE PROFESSOR, THEATER ARTS","faculty"]
["ASSOCIATE PROFESSOR,MACVICAR","faculty","it","2004-05-01"]
["Associate Professor/Director Tep","faculty","it","2004-05-01"]
["Associate Professor/Head Coach Women's Tennis","faculty",null,"2004-01-12"]
["Associate Professor/Head Coach, Football","faculty",null,"2005-09-01"]
["Associate Professor/Senior Coach","faculty"]
["Associate Professor/Senior Women's Administrator","faculty",null,"2004-01-12"]
["ASSOCIATE PROFESSOR-ANTHROPOLOGY & SCIENCE STUDIES","faculty"]
["Associate Professor-Anthropology, Science & Tech","faculty"]
["ASSOCIATE PROFESSOR-BIOENGINEERING & COMP SCIENCE","faculty"]
["ASSOCIATE PROFESSOR-NUCLEAR ENG, MATER'L SCI & ENG","faculty"]
["Associate Project Dev Manager","admin",null,"2004-01-12"]
["ASSOCIATE PROJECT DEVELOPMENT MANAGER","admin"]
["Associate Provost & Ford Intern'l Prof of History","faculty"]
["ASSOCIATE PROVOST & PROFESSOR","faculty"]
["ASSOCIATE PROVOST & PROFESSOR OF PHYSICS","faculty"]
["Associate Provost for Faculty Equity","faculty",null,"2004-01-12"]
["ASSOCIATE PROVOST FOR THE ARTS, PROF THEATER ARTS","faculty",null,"2004-01-12"]
["ASSOCIATE PUBLICIST","admin"]
["ASSOCIATE PUBLISHER, TECHNOLOGY REVIEW","admin",null,"2005-12-15"]
["ASSOCIATE RECORDING SECRETARY","admin"]
["Associate Registrar, Classrm Sched & Academic Info","admin",null,"2005-04-06"]
["ASSOCIATE REGISTRAR, RECORDS AND ADMINISTRATION","admin","it"]
["ASSOCIATE REGISTRAR, S I S PRODUCTION OPERATIONS","admin","it"]
["Associate Sales Manager","admin","it"]
["ASSOCIATE SECRETARY OF THE CORPORATION","admin"]
["ASSOCIATE TECHNOLOGY LICENSING OFFICER","admin"]
["Associate Technology Officer, LL","admin"]
["ASSOCIATE TREASURER","admin"]
["Associate Web Producer","admin"]
["Asst Accounting Officer; Senior Counsel's Office","admin"]
["ASST ACCTING OFF ENVR PRGM & RISK MGT, SR COUNSEL","admin"]
["ASST ACQUISITIONS EDITOR","admin"]
["ASST ATHLETICS DIRECTOR FOR BUSINESS AFFAIRS","admin"]
["Asst Audit Dir - Prof Standards & Strategy Special","admin"]
["Asst Chief Engineer, Central Util Plant","admin",null,"2004-01-12"]
["ASST COACH MEN'S HUYWT CREW","admin",null,"2004-01-12"]
["ASST COORD OF SUPPORT SVCS / DUPONT ALUM POOL","admin"]
["Asst Coordinator of Conference Services","admin"]
["Asst Dean & Director, Public Service Ctr","admin"]
["Asst Dean for Complaint Res & Discipline","admin"]
["Asst Dean for Development & Strategic Initiatives","admin"]
["Asst Dean for Developmt & Communications","admin",null,"2005-12-15"]
["Asst Dean for Residential Life Programs","admin"]
["ASST DEAN FOR RESOURCE DEV & EXTERNAL RELATIONS","admin","it"]
["ASST DEAN OF ENGINEERING FOR ADMINISTRATION","admin"]
["Asst Dean, Communication Requirement","admin"]
["ASST DEAN, COUNSELING & SUPPORT SERVICES","admin"]
["ASST DEAN, DIR-MEDIATION@MIT","admin"]
["ASST DEAN, FRESHMAN ADVISING","admin",null,"2005-12-15"]
["ASST DEAN, NEW STUDENT PROGRAMS, ACAD RESOURCE CTR","admin"]
["Asst Dean,Off of Comm Dev & Sub Abuse Pr","admin",null,"2004-01-12"]
["Asst Dept Head for Facilities & Operatns","admin"]
["ASST DEPT HEAD FOR FACILITIES AND OPERATIONS","admin"]
["ASST DIR ARCHITECTURE AND MEDIA","admin"]
["ASST DIR ENGINEERING","admin"]
["ASST DIR ENVIRONMENTAL PROGRAMS SENIOR COUNSEL","admin"]
["ASST DIR FACILITIES, LABOR RELATIONS","admin"]
["ASST DIR FOR ADMIN","admin"]
["Asst Dir for Administration, Libraries","admin"]
["ASST DIR FOR ADMINISTRATION; SR COUNSEL'S OFFICE","admin"]
["Asst Dir for Environm Programs & Counsel","admin"]
["ASST DIR FOR ENVIRONMENTAL PROGRAMS & COUNSEL","admin"]
["ASST DIR FOR F / A S I P","admin"]
["Asst Dir for Finance & Sponsor Relations","admin"]
["ASST DIR OF FACILITIES FOR INFST. & SP PROJ","admin"]
["ASST DIR PH DS & POST DOCS AND SCIENCE","admin"]
["ASST DIR PREPROFESSIONAL ADVISING SLOAN & H A S S","admin",null,"2005-10-01"]
["Asst Dir Preprofessional Advising Sloan & HASS","admin"]
["ASST DIR, CAREER SVCS & PREPROFESSIONAL ADVISING","admin"]
["Asst Dir, EPOCH & Visiting Fellows Programs","admin"]
["ASST DIR, INDUSTRIAL AGREEMENTS, OSP","admin",null,"2004-01-12"]
["Asst Dir, MBA Prog, MIT Sloan Alum Rel & Marketing","admin"]
["Asst Dir, Minority Recruitmt & Retention","admin"]
["Asst Dir, MIT Careers Office","admin"]
["ASST DIR, MOT PROG, MANAGER, VISITING FELLOWS","admin"]
["ASST DIR, OFF CAMPUS HOUSING &HOUSING SERV SPEC HP","admin"]
["Asst Dir, Off Campus Housing, Spec Proj","admin"]
["ASS'T DIR, UNDERGRAD PROGRAMS","admin"]
["Asst Dir, Undergrad, Summer Res Serv & Guest House","admin"]
["ASST DIR, UNDERGRAD, SUMMER RES SERV & GUEST HOUSE","admin"]
["Asst Dir, Undgrad, Summer, Guest Housing","admin",null,"2005-03-15"]
["ASST DIRECTOR FINANCING OPTIONS & GRAD STUDENTS","admin"]
["ASST DIRECTOR FOR ADMIN & ADMIN OFFICER, M T L","admin","it"]
["Asst Director for Admin & Admin Officer, MTL","admin","it"]
["Asst Director for Administration, ESD","admin",null,"2005-10-01"]
["Asst Director for Stewardship & Events","admin"]
["ASST DIRECTOR INT'L STUDENT OFFICE","admin"]
["Asst Director of Finance for AMPS, ACP","admin",null,"2004-01-12"]
["Asst Director of Information Services","admin"]
["Asst Director of MBA Admissions Operations","admin"]
["Asst Director of MBA Marketing and Admissions","admin"]
["ASST DIRECTOR OF OPERATIONS, CORPORATE RELATIONS","admin",null,"2004-01-12"]
["Asst Director of Operations, Housing","admin"]
["Asst Director, Budget & Financl Planning","admin"]
["Asst Director, Cambridge-MIT Institute","admin"]
["ASST DIRECTOR, DEVELOPMENT RESEARCH AND SYSTEMS","admin",null,"2004-01-12"]
["ASST DIRECTOR, EDUCATIONAL SERVICES","admin"]
["Asst Director, Evening Operatns, Housing","admin"]
["ASST DIRECTOR, FINANCIAL TECHNOLOGY OPTION PROGRAM","admin"]
["Asst Director, International Scholars Of","admin"]
["Asst Director, Internationl Scholars Off","admin"]
["ASST DIRECTOR, MINORITY RECRUITMENT & RETENTION","admin"]
["Asst Director, MIT Careers Office","admin"]
["Asst Director, MIT Washington Office","admin"]
["Asst Director, MOT Prog, Manager, Visiting Fellows","admin",null,"2005-12-15"]
["Asst Director, Office of Minority Eductn","admin","it"]
["Asst Director, Public Service Center","admin",null,"2004-01-12"]
["Asst Director, Renovatns & Construction","admin"]
["Asst Director, Science & Engineering, News Office","admin"]
["ASST DIRECTOR, SLOAN FELLOWS PROGRAM","admin","it"]
["Asst Director, Sloan Student Publicatns","admin"]
["Asst Director, Student Financial Aid & Employment","admin"]
["Asst Director, Student Financial Svcs","admin"]
["Asst Director, Teaching and Learning Lab","admin"]
["Asst Director, Undergraduate Program","admin"]
["ASST DIRECTOR/ ADMINISTRATIVE OFFICER","admin"]
["Asst Director/Alumni Affairs Officer I","admin",null,"2004-01-12"]
["ASST DIRECTORS, SCIENCE & ENGINEERING, NEWS OFFICE","admin"]
["ASST EDITOR, TECH TALK, & STAFF WRITER, NEWS OFC","admin"]
["Asst Environmental Compliance Officer","admin","it"]
["ASST FISCAL OFFICER","admin","it"]
["Asst Journals Manager & Business Manager","admin",null,"2005-12-15"]
["ASST JOURNALS MANAGER, MARKETING & ELECTRONIC COMM","admin"]
["ASST LIB FOR TECH SERVICES","admin"]
["Asst Manager, Animal Resource Program","admin"]
["Asst Manager, Campus Activities Complex","admin"]
["Asst Mgr, Athletic Facilities & Operatns","admin"]
["Asst Operations Manager, Stata Center/B Zone","admin",null,"2005-10-01"]
["ASST PROCUREMENT BROKER & ASST TO THE DIR, P S B","admin","it"]
["ASST PROF HEAD COACH MEN'S BASKETBALL, DIR OF CLUB","faculty","it"]
["ASST PROF OF AERO/ASTRO & ENGINEERING SYSTEMS","faculty"]
["ASST PROF OF ANTHROPOLOGY & SCI & TECH STUDIES","faculty"]
["ASST PROF OF APPLIED ECONOMICS","faculty"]
["ASST PROF OF APPLIED ECONOMICS ON LEAVE","faculty",null,"2005-08-01"]
["ASST PROF OF APPLIED MATH","faculty",null,"2004-01-12"]
["ASST PROF OF FINANCE","faculty"]
["Asst Prof,  Mat'l Sci & Eng and Biological Eng","faculty"]
["Asst Prof, Aero & Astro and Eng Sys Div","faculty"]
["Asst Prof, Mat'l Sci & Eng and Eng Sys Div","faculty"]
["Asst Prof, Mechanical Eng and Biological Eng","faculty"]
["ASST PROF, OPERATIONS MANAGEMENT","faculty"]
["Asst Prof/Coach, Women's Cross-Country/Track Fld","faculty"]
["ASST PROF; HEAD COACH, MEN'S &WOMEN'S SWIMMING","faculty"]
["ASST PROFESSOR","faculty"]
["ASST PROFESSOR (ON LEAVE FALL)","other academic"]
["ASST PROFESSOR (ON LEAVE SPRING)","other academic"]
["ASST PROFESSOR (ON LEAVE)","other academic"]
["Asst Professor Head Coach Men's Bball, Dir of Club","faculty","it","2004-01-12"]
["ASST PROFESSOR OF ACCOUNTING","faculty",null,"2005-03-15"]
["Asst Professor of Aero/Astro & Engineering Systems","faculty",null,"2005-06-01"]
["ASST PROFESSOR OF APPLIED ECONOMICS","faculty"]
["Asst Professor of Mech Eng & Engineering Systems","faculty"]
["ASST PROFESSOR, HEAD COACH OF SWIMMING & DIVING","faculty"]
["ASST PROFESSOR/COACH OF W CROSS COUNTRY/TRACK FIEL","faculty"]
["ASST PROFESSOR; HEAD FOOTBALL COACH","faculty"]
["Asst Provost & Director, Acad Computing","admin"]
["Asst Provost & Director, Acad Computing","admin"]
["ASST SPORTS INFORMATION DIRECTOR","admin"]
["Asst to Curator, Hart Naut & Mgr Gnl Col","admin",null,"2004-01-12"]
["Asst to Dean for Personnel Administratn","admin"]
["Asst to Dean, Counseling & Support Svcs","admin"]
["Asst to Dir for Strategic Resources, LL","research",null,"2005-12-15"]
["ASST TO DIRECTOR-SDM FELLOWS PROGRAM","admin"]
["Asst to the Chairman of the Corporation","admin",null,"2005-12-15"]
["ASST TO THE DEAN FOR ADMINISTRATION","admin"]
["ASST TO THE DEAN FOR PERSONNEL ADMINISTRATION","admin"]
["ASST TO THE DEAN, COUNSELING & SUPPORT SERVICES","admin"]
["Asst to the Dir for Human Resources, LL","research"]
["Asst To the Director, Cntr for Space Research","admin",null,"2005-10-01"]
["Asst to the Director, Military Science","admin",null,"2005-12-15"]
["Asst to the Provost for Space Planning","admin",null,"2004-01-12"]
["Asst to Vice President, Human Resources","admin"]
["ASST. DIR; FINANCIAL TECHNOLOGY OPTION PROGRAM","admin",null,"2004-01-12"]
["Asst. Director of Finance, DAPER/DSL","admin",null,"2005-10-01"]
["Asst. Director, Freshman/Alumni Summer Internship","admin",null,"2004-01-12"]
["Asst. Director, MIT Washington Office","admin"]
["Asst. Program Coordinator","admin"]
["Athena Cluster Consultant","admin"]
["ATHENA SYSTEMS PROGRAMMER","admin"]
["ATHENA-RCC CONSULTANT","admin"]
["ATHLETIC TRAINER","technical"]
["Atlantic Richfield Career Dev Prof of Mech. Eng.","faculty"]
["ATM Support Assistant/CU","technical"]
["AUDIO - VISUAL OPERATOR","technical"]
["AUDIO - VISUAL OPERATOR A","technical"]
["AUDIO - VISUAL OPERATOR B","technical"]
["AUDIO - VISUAL OPERATOR C","admin"]
["AUDIO - VISUAL SPECIALIST","technical"]
["AUDIOLOGIST","technical"]
["Audio-Visual Operator","technical"]
["AUDIT MANAGER","admin",null,"2004-01-12"]
["AUDIT SUPERVISOR","admin"]
["Audit Supervisor, IT Specialist","admin"]
["auditor","admin"]
["AUDITOR I","admin"]
["AUDITOR I I","admin"]
["AUDITOR II","admin"]
["automated form","email form"]
["Automation Controls Engineer","admin"]
["B Gordon Prof of the Prac, Assoc Director of LEES","faculty",null,"2005-07-01"]
["B L T CONSULTANT","admin",null,"2005-12-15"]
["B S O ASSISTANT OFFICER, E H S","admin"]
["B S O DEPUTY DIRECTOR, E H S","admin"]
["B S O SENIOR OFFICER, E H S","admin"]
["B S P SENIOR OFFICER, EHS","admin"]
["Bacardi Stockholm Water Foundations Professor","faculty"]
["BACARDI-STOCKHOL WATER FOUNDA TION","admin"]
["Bacardi-Stockhol Water Foundation","admin"]
["BACARDI-STOCKHOLM WATER FNDTN CHAIR/PROF & DPT HD","faculty"]
["BARTENDER","technical"]
["Bartender, EH","technical"]
["BARTON L WELLER PROFESSOR OF ELEC ENG","faculty","it"]
["BATES ADMINISTRATIVE ASSISTANT, E H S","admin","it"]
["Bates Administrative Assistant, EHS","admin"]
["Bates Deputy Director, EHS","admin"]
["BATES OFFICER, E H S","admin"]
["Bates Officer, EHS","admin",null,"2005-12-15"]
["BATES PROJECT TECHNICIAN RADIOLOGICAL","admin"]
["BATES PROJECT TECHNICIAN RADIOLOGICAL, E H S","admin"]
["Bates Project Technician Radiological, EHS","admin"]
["BATES, PROJECT TECHNICIAN RADIOLOGICAL, E H S","admin"]
["BATES, SENIOR TECHNICIAN RADIOLOGICAL, E H S","admin"]
["Bayer Professor of Chemical Engineering","faculty",null,"2005-12-15"]
["BEHAVIORAL SPECIALIST","technical"]
["Bemis Adjunct Prof of Sociology & Urban Studies","faculty"]
["BENEFITS ADMINISTRATOR","admin"]
["BENEFITS SYSTEMS COORDINATOR","admin"]
["Berg Professor and Department Head","faculty",null,"2005-12-15"]
["Bern Dibner Prof of the History of Science & Tech","faculty"]
["BIBLIOGRAPHER & REFERENCE LIBRARIAN","admin"]
["BILLING SPECIALIST","technical"]
["Bio-Automation Engineer","technical"]
["Bio-Automation Engineer I","technical"]
["Bio-Automation Engineer I","technical"]
["Bio-Automation Manager","admin",null,"2005-12-15"]
["Bioautomation Specialist","technical"]
["Bio-Automation Specialist","technical"]
["Biochemist","research",null,"2005-12-15"]
["Bioinformatics Analyst","admin",null,"2005-12-15"]
["Bioinformatics Scientist","admin"]
["Biology, Medicine & Neurosciences Librarian","admin"]
["BLAST PROJECT ENGINEER","technical"]
["BLT CONSULTANT","admin"]
["BLT COSULTANT","admin"]
["Board of Regents","admin",null,"2004-06-01"]
["BOAT RIGGER","technical"]
["BOATHOUSE ATTENDANT","technical",null,"2005-12-15"]
["BOATMAN","technical"]
["Boeing Assistant Professor/Headmstr-McGregor House","faculty"]
["BOEING ASST PROF & HEADMASTER, MCGREGOR HOUSE","faculty"]
["BOEING LEADERS FOR MANUFACTURING PROF OF MANAGEMNT","faculty"]
["BOEING LEADERS FOR MANUFACTURING PROFESSOR OF MGMT","faculty",null,"2005-03-15"]
["Book and Paper Conservator","admin",null,"2005-12-15"]
["BOOK ORDER COORD","technical"]
["BOOKSELLER","technical"]
["BOOKSTORE MANAGER","technical"]
["Boris Magasanik Professor","faculty"]
["BPEC LAB SPVSR & ASSOC INDUSTRIAL LIASON, LECTURER","other academic"]
["BRANCH MANAGER","admin"]
["BRANCH SUPERVISOR","admin"]
["Broad Affiliated Faculty","faculty"]
["Broad Institute Team Leader","admin"]
["Broad Inventory Clerk","admin"]
["Broad Investigator","research"]
["Broad Lab Aide","technical"]
["Broad Lab Assistant I","research",null,"2005-12-15"]
["Broad Lab Assistant II","research"]
["Broad Lab Assistant III","research",null,"2004-01-12"]
["Broad Lab Assistant IV","research"]
["Broad Operations Assistant I","technical"]
["Broad Operations Assistant II","research"]
["Broad Operations Assistant III","admin"]
["Broad Process Equipment Technician","technical"]
["Broad Senior Inventory Clerk","admin"]
["BROADBAND TECHNICAL CONSULTANT","technical"]
["BROKER, ELECTRONIC PUBLISHING I, PSB","admin",null,"2004-01-12"]
["BROKER, PUBLISHING DESIGN SPECIALIST","admin"]
["BROKER, PUBLISHING DESIGN SPECIALIST, P S B","admin",null,"2004-01-12"]
["BROKER-ELECTRONIC PUBLISHING I, P S B","admin"]
["BROKER-PRINT/DESIGN SPECIALIST, P S B","admin"]
["BSP Assistant Officer, EHS","admin"]
["BSP Deputy Director, EHS","admin",null,"2004-01-12"]
["BUDGET OFFICER","admin"]
["BUDGET OFFICER I","admin"]
["Budget Officer II","admin"]
["BUDGET OFFICER III","admin"]
["Budget Operations Associate","admin"]
["BUILDING ATTENDANT","admin"]
["BULK MAIL SPECIALIST A","admin"]
["BUSINESS ANALYST","admin"]
["Business Analyst, LL","admin"]
["BUSINESS CONSULTANT","admin",null,"2005-04-06"]
["Business Development Associate","admin"]
["Business Development Officer","admin"]
["Business Director","admin"]
["BUSINESS MANAGER","admin"]
["BUSINESS MANAGER, ENDICOTT HOUSE","admin"]
["BUSINESS MANAGER, S M R","admin"]
["BUSINESS MANAGER, SLOAN MANAGEMENT REVIEW","admin"]
["Business Mgr, Senior Counsel's Office","admin"]
["Business Mgr, Sloan Management Review","admin",null,"2005-12-15"]
["BUSINESS SYSTEM ANALYST","admin",null,"2005-10-01"]
["BUSINESS SYSTEMS ANALYST","admin"]
["Business Systems Manager","admin"]
["Buyer/Assistant Procurement Broker","admin"]
["C E H S ASSOC DIRECTOR","admin",null,"2005-12-15"]
["C E O, MIT ENTERPRISE FORUM","admin"]
["C H GREEN DISTINGUISHED PROF/DIR CRC","faculty"]
["C H Green Distinguished Professor","faculty"]
["C H GREEN DISTINGUISHED PROFESSOR & DIRECTOR CRC","faculty",null,"2005-12-15"]
["C L E M INSTR/POSTDOC FELLOW (ON LEAVE)","other academic"]
["C L E M INSTRUCTOR (ON LEAVE, FALL)","other academic"]
["C L E M INSTRUCTOR/ POSTDOCTORAL FELLOW","other academic"]
["C L E MOORE INSTRUCTOR","other academic"]
["C L E Moore Instructor & Postdoctoral Fellow","other academic"]
["C L E MOORE INSTRUCTOR (ON LEAVE)","other academic",null,"2005-09-01"]
["C L E MOORE INSTRUCTOR (ON LEAVE, FALL)","other academic",null,"2005-10-01"]
["C L E MOORE INSTRUCTOR (ON LEAVE, SPRING)","other academic"]
["C M I, ASSOC DIR; PRINCIPAL RSCH SCI, SLOAN SCHOOL","research",null,"2004-01-12"]
["C M I, CO-DIR; JAY W FORRESTERPROF, MGMT SLOAN SCH","faculty"]
["C.L.E. MOORE INSTRUCTOR","other academic"]
["CABLE TV COORDINATOR","technical"]
["CAD/GIS SPECIALIST","admin",null,"2004-01-12"]
["Call Center Manager, Credit Union","admin"]
["Call Center Representative/CU","non-mit",null,"2005-08-01"]
["CAMILLE DREYFUS PROFESSOR OF CHEMISTRY","faculty",null,"2004-01-12"]
["CAPTAIN, CAMPUS POLICE","admin"]
["Career Assistant","admin"]
["CAREER DEVELOPMENT COUNSELOR","admin"]
["CAREER SERVICES ADVISOR","admin"]
["CARL RICHARD SODERBERG ASSOC PROF OF POWER ENG","faculty"]
["Carl Richard Soderberg Career Dev Assist Prof","faculty"]
["CARPENTER","technical"]
["CASHIER","technical"]
["CASTLE KROB ASSISTANT PROFESSOR","faculty"]
["CASTLE KROB ASSOCIATE PROFESSOR","faculty"]
["CATALOG MANAGER","admin"]
["CATERER","technical","it"]
["CCS Outreach Coordinator","admin",null,"2004-01-12"]
["Cecil & Ida Green Distinguished Professor Emeritus","other academic"]
["CECIL & IDA GREEN PROF OF PHYSICS","faculty"]
["Cecil & Ida Green Prof Physics / Co-Dir LFEE","faculty"]
["Cecil & Ida Green Prof Physics / Dir MIT-EI & LFEE","faculty",null,"2004-01-12"]
["CECIL & IDA GREEN PROFESSOR OF PHYSICS","faculty"]
["Cecil And Ida Green Distinguished Professor, MSE","faculty"]
["CECIL H GREEN PROF OF COMP SCI & ENG","faculty"]
["CECIL H GREEN PROF OF COMP SCI & ENGINERRING","faculty"]
["Cecil H Green Professor","faculty"]
["CEE Librarian & GIS Svcs Coord, Barker Library","admin"]
["CEHS Director/ Prof of BE and Prof of Biology","faculty"]
["CEHS Director/Professor of BE","faculty"]
["Center Administrative Coordinator","admin"]
["CENTER ADMINISTRATOR & ASSISTANT TO THE DIRECTOR","admin"]
["CENTER MANAGER","admin"]
["Central Reference Services Coordinator","admin"]
["Central Reference Servs Coordinator","admin",null,"2004-01-12"]
["CEO Emeritus, Alumni Association","admin"]
["CEO, MIT ENTERPRISE FORUM","admin"]
["CEO/TREASURER","admin"]
["Certified Nurse Midwife","technical"]
["Certified Pharmacy Technician, C Ph T","technical"]
["Chairman Emeritus, MIT Media Laboratory","faculty",null,"2004-01-12"]
["CHAIRMAN OF THE CORPORATION","admin"]
["CHAIRMAN, CENTER FOR REAL ESTATE","admin"]
["CHAIRMAN, MEDIA LAB AND PROFESSOR OF MEDIA TECH","faculty"]
["CHAIRMAN, TECH & POLICY PROG/PROFESSOR CIVIL ENGRG","faculty"]
["Chancellor and Professor of City Planning","faculty"]
["CHANCELLOR PROFESSOR OF CITY PLANNING","faculty","it"]
["CHANCELLOR, LEE & GERALDINE MARTIN PROF OF ENV STU","faculty","it"]
["CHAO PROFESSOR OF ASIAN CIVILIZATION","faculty","it"]
["Chao Professor of Asian Civilizations","faculty","it"]
["chaplain","admin","it","2004-01-12"]
["chaplaincy","admin","it"]
["CHARLES STARK DRAPER ASSIST PROFESSOR-AERO & ASTRO","faculty","it"]
["CHARLES STARK DRAPER ASSOC PROFESSOR-AERO & ASTRO","faculty","it","2004-01-12"]
["CHARLES STARK DRAPER ASST PROF","faculty","it","2004-01-12"]
["CHARLES STARK DRAPER ASST PROF OF AERO & ASTRO","faculty","it","2004-01-12"]
["CHARLES STARK DRAPER ASST PROF OF AERO/ASTRO","faculty",null,"2005-12-15"]
["CHARLES W & JENNIFER C JOHNSON PROF IN C S ENG","faculty","it","2004-01-12"]
["Charles W & Jennifer C Johnson Professor in CS Eng","faculty","it"]
["CHEF COORDINATOR","technical","it","2004-01-12"]
["CHEMICAL ENG. PROFESSOR, INSTITUTE PROFESSOR","faculty","it","2004-01-12"]
["Chemical Engineering Professor/Institute Professor","faculty","it"]
["Chemistry & Chemical Engineering Librarian","admin","it"]
["Chemistry Librarian","admin","it"]
["CHEMISTRY LIBRARIAN & REFERENCE COORDINATOR","admin","it"]
["CHEVRON PROFESSOR, DEPARTMENT HEAD","faculty","it"]
["Chief Architect","admin","it"]
["Chief Development Officer","admin","it","2004-01-12"]
["CHIEF ELECTRICAL ENGINEER","technical","it"]
["CHIEF ENGINEER, CENTRAL UTILITIES PLANT","technical","it","2005-12-15"]
["Chief Executive Officer","admin","it"]
["CHIEF FACILITIES OFFICER","admin","it"]
["Chief Financial Analyst","admin","it","2004-01-12"]
["CHIEF FINANCIAL OFFICER","admin"]
["CHIEF INFORMATION OFFICER","admin"]
["Chief Information Officer, Lincoln Lab","admin"]
["CHIEF INFORMATIONS OFFICER","admin",null,"2004-01-12"]
["CHIEF LENDING OFFICER","admin"]
["CHIEF MARKETING OFFICER","admin"]
["CHIEF MECHANICAL ENGINEER","admin"]
["Chief Member Services Officer","admin"]
["CHIEF OBSTETRICS/ GYNECOLOGY SERVICES","admin"]
["CHIEF OF DENTAL SERVICE","technical"]
["Chief of Eye Service","admin",null,"2004-01-12"]
["CHIEF OF MEDICINE","technical"]
["CHIEF OF MENTAL HEALTH","technical"]
["Chief of Nursing Services, Dir of Student Health","admin","it"]
["Chief of Oral Surgery","admin","it"]
["CHIEF OF ORAL SURGERY DIVISION","technical","it"]
["Chief of Pediatrics and Student Health Services","admin","it"]
["Chief of the Campus Police","admin","it"]
["Chief Operating Officer","technical","it"]
["Chief Operating Officer, Lincoln Lab","admin","it"]
["CHIEF OPERATOR","technical","it"]
["CHIEF PHARMACIST","technical","it"]
["Chief Radiologic Technologist","technical","it"]
["CHIEF RESEARCH DIETITIAN","technical","it","2005-09-01"]
["Chief Technologist","admin","it"]
["Chief Technology Officer, Lincoln Lab","admin","it"]
["CHIEF X-RAY TECHNOLOGIST","technical","it"]
["Chief, Comparative Pathology Lab","technical","it"]
["Chief, Internal Medicine","admin","it"]
["Chief, Mental Health Services","admin","it"]
["CHIEF, PEDIATRICS AND STUDENT HEALTH SERVICES","technical","it","2005-12-15"]
["Chief, Pediatrics/Student Health","technical",null,"2005-10-01"]
["Chief-Obstetrics/Gynecology Services","technical",null,"2005-12-15"]
["CHILD CARE RESOURCE & REFERRAL PRGMS ADMINISTRATOR","admin","it"]
["CHINA INTERN COORDINATOR","faculty"]
["China Program Assc Professor of International Mgmt","admin",null,"2004-01-12"]
["CHRMN, TECH & POLICY PROG / PROF, CIVIL ENGRG","faculty","it"]
["CHRYSLER LEADERS FOR MANUFACTURING (ON LEAVE)","other academic"]
["CHRYSLER LEADERS FOR MANUFACTURING PROFESSOR","faculty"]
["CIMIT","admin",null,"2004-04-01"]
["CIPD","admin"]
["Circulation & Access Services Supervisor, Barker","admin"]
["CIRCULATION & MARKETING DIRECTOR, SMR","admin"]
["Circulation Asst., Hayden Circulation","admin"]
["Circulation Director, SMR","admin"]
["CIRCULATION DIRECTOR, TECHNOLOGY REVIEW","admin"]
["CIRCULATION MANAGER/PROMOTIONS, TECHNOLOGY REVIEW","admin"]
["Circulation Services Supervisor, Dewey","admin"]
["Circulation Services Supervisor, Hayden","admin"]
["Circulation/Order Processing Assistant, Journals","admin",null,"2005-10-01"]
["CIRCULATION/ORDER PROCESSING ASST, JOURNALS","admin"]
["Civil & Envirmtl Engg Librarian","admin",null,"2005-12-15"]
["CIVIL & ENVIRONMENTAL ENGINEERING LIBRARIAN","admin"]
["CLAIMS ADJUSTER/INSURANCE SPECIALIST","technical"]
["CLAIMS AND MEMBER SERVICES ADMINISTRATOR","technical"]
["CLARENCE J LEBEL PROFESSOR OF ELECTRICAL ENG","faculty",null,"2005-12-15"]
["Clarence J Lebel Professor, Electrical Engineering","faculty"]
["Clarence J LeBel Professor/Associate Dir - LIDS","faculty"]
["Clarence J. LeBel Professor","faculty"]
["CLASS OF 1922 CAREER DEVELOPMENT ASST PROFESSOR","faculty",null,"2005-12-15"]
["Class of 1922 Prof of Chemistry & Prof of Biology","faculty"]
["CLASS OF 1922 PROF, MAC VICAR TEACHING FELLOW","faculty",null,"2004-01-12"]
["CLASS OF 1922 PROFESSOR","faculty",null,"2004-01-12"]
["Class of 1922 Professor and Director of CECI","faculty"]
["CLASS OF 1922 PROFESSOR OF LITERATURE","faculty"]
["Class of 1942 Career Development Chair","admin","it"]
["Class of 1943 Career Dev Associate Professor","faculty"]
["Class of 1947 Career Dev Associate Professor","faculty"]
["Class of 1947 Career Development Assoc Prof","faculty"]
["CLASS OF 1957 CAREER DEV ASSOCIATE PROFESSOR","faculty"]
["Class of 42 Professor of Chemistry","faculty"]
["Class of 64 Dist. Alumni Career Dev Assist Prof","faculty"]
["CLASSROOM FACILITIES MANAGER","admin"]
["CLE MOORE INSTRUCTOR","other academic"]
["CLEM INSTRUCTOR","other academic"]
["CLEM INSTRUCTOR (ON LEAVE) / POSTDOCTORAL FELLOW","other academic",null,"2004-01-12"]
["CLERICAL ASSISTANT","admin"]
["Client Support Representative","admin",null,"2004-01-12"]
["Clinic Assistant I","admin"]
["Clinic Assistant II","admin"]
["CLINICAL ASSISTANT","admin"]
["Clinical Coordinator","admin"]
["CLINICAL COORDINATOR, DENTAL SERVICE","admin"]
["CLINICAL COORDINATOR, MENTAL HEALTH SERVICE","admin"]
["CLINICAL DIRECTOR FOR CAMPUS LIFE","admin"]
["Clinical Information Systems Coordinator","admin"]
["Clinical Laboratory Manager","admin"]
["CLINICAL NUTRITION MANAGER","admin"]
["CLINICAL PHARMACIST","technical",null,"2004-04-01"]
["Clinical Professor of Neurology & HST, MGH, HMS","faculty"]
["Clinical Psychiatric Social Worker","admin"]
["CLINICAL PSYCHOLOGIST","technical"]
["CLINICAL SCIENTIST","technical"]
["CLINICAL VETERINARIAN","technical"]
["CLS OF 1922 CAREER DEVELOPMENT ASSISTANT PROFESSOR","faculty"]
["CMI  Institute","admin","it"]
["CMI Co-Dir, Jay W Forrester Prof, Mgmt Sloan Sch","faculty"]
["CMI, Deputy Director","admin"]
["CMI, DIR; CECIL & IDA GREEN DISTINGUISHED PROF MSE","faculty","it"]
["CO - ADMINISTRATOR","admin",null,"2005-08-01"]
["CO- DIRECTOR, L F M- S D M & VISITING ENG","admin"]
["COACH","technical"]
["COACH SPVR PREVENTATIVE MAINTENANCE EMERGCY RES TM","technical"]
["COACH SUPERVISOR BUILDING SERVICES","technical"]
["Coach, Golf","admin",null,"2004-01-12"]
["Coach, Lightweight Crew","admin"]
["COACH, REPAIR & MAINTENANCE SHIFT SUPERVISOR C U P","technical"]
["COACH, REPAIR AND MAINTENANCE","technical"]
["COACH, REPAIR AND MAINTENANCE WATCH SUPERVISOR","technical"]
["Coach, Women's Soccer","admin"]
["COACH-VOLLEYBALL WOMEN'S","technical",null,"2005-10-01"]
["Coach-Women's Ice Hockey","technical"]
["Co-Administrator","admin"]
["CO-DIR, ACAD SRVCS AND ASSOC DEAN OF CURR SUPPT","admin"]
["Co-Dir, LFEE & Goulder (1942) Prof of CEE & ESD","faculty"]
["Co-Director - HST","admin"]
["Co-Director & Master, HST","admin"]
["CO-DIRECTOR AND MASTER H S T","admin"]
["CO-DIRECTOR EMARKETS INITIATIVE","admin",null,"2004-01-12"]
["CO-DIRECTOR, CIPD / GM LFM ASSOC PROF OF MANAGEMT","admin"]
["Co-Director, LFM-SDM & Visiting Eng","admin"]
["Co-Director, MIT Clinical Research Center","admin"]
["Co-Director, MIT Italy Program","admin"]
["Co-Director, MIT-Italy Program","admin"]
["CO-DIRECTOR, OFC OF GOVERNMENT & COMMUNITY RELATNS","admin"]
["CO-DIRECTOR, OFFICE OF GOV'T & COMM RELATIONS","admin"]
["Co-Director, Seq & Analysis Program","admin"]
["Co-Director, Sequence & Analysis Program","admin"]
["COFHE Student Research Assistant","admin"]
["Coll Manager & Architecture Librarian","admin"]
["Collection Manager & Architecture Librarian, Rotch","admin"]
["COLLECTION MANAGER & OCEAN ENGINEERING LIBRARIAN","admin","it"]
["COLLECTION MANAGER, DEWEY LIBRARY","admin"]
["COLLECTION MANAGER, SCIENCE LIBRARY","admin"]
["COLLECTION MGR & OCEAN ENGINEERING LIBRARIAN","admin"]
["COLLECTIONS ASSISTANT","admin","it"]
["COLLINS PROFESSOR","faculty"]
["COLLS / REF LIBRN, AGA KHAN PROG FOR ISLAM ARCH","admin","it"]
["Colony Manager Coordinator","technical","it"]
["Comm Console Operator","technical","it"]
["COMMINICATIONS COORDINATOR","admin",null,"2005-12-15"]
["COMMUNICAIONS ASSISTANT","admin"]
["Communications & Development Coordinator","admin"]
["Communications & Donor Relations Officer","admin",null,"2004-06-01"]
["Communications & Electronic Content Coor","admin"]
["Communications Administrator","admin",null,"2004-01-12"]
["COMMUNICATIONS AND DEVELOPMENT OFFICER","admin"]
["COMMUNICATIONS AND OUTREACH COORDINATOR","admin"]
["COMMUNICATIONS ASSISTANT","admin"]
["COMMUNICATIONS ASST","admin"]
["COMMUNICATIONS CONSOLE OPERATOR","admin"]
["COMMUNICATIONS COORDINATOR","admin"]
["Communications Coordinator, SDM & LMP","admin"]
["COMMUNICATIONS DIRECTOR","admin"]
["COMMUNICATIONS DIRECTOR, E S D, L F M, S D M","admin"]
["COMMUNICATIONS DIRECTOR, L F M - S D M / E S D","admin"]
["COMMUNICATIONS LEADER","admin",null,"2005-12-15"]
["COMMUNICATIONS MANAGER","admin",null,"2005-12-15"]
["COMMUNICATIONS MANAGER, DEPARTMENT OF FACILITIES","admin",null,"2005-12-15"]
["COMMUNICATIONS OFFICER","admin",null,"2005-12-15"]
["COMMUNICATIONS OFFICER / LEMELSON / MIT PROGRAM","admin"]
["Communications Officer/Lemelson/MIT Program","admin"]
["Communications Project Manager","admin"]
["COMMUNICATIONS SPECIALIST","admin"]
["Communications Specialist, L F M / S D M","admin"]
["COMMUNICATIONS SPECIALIST, L F M/ S D M","admin",null,"2005-07-01"]
["Communications Specialist, LFM/SDM","admin",null,"2004-01-12"]
["COMMUNICATIONS/ DEVELOPMENT OFFICER","admin"]
["COMMUNICATIONS/PAPPPALARDO FELLOWSHIP ADMINISTRATO","admin"]
["Communicatns/Papppalardo Fellowshp Admin","admin"]
["COMMUNITY DEVELOPMENT ASSOCIATE","admin"]
["Comp Media Studies Admin of Academic Programs","admin","it"]
["Comparative Media Studies Program Administrator","admin"]
["Comparative Media Studies Video Producer","technical"]
["COMPARATIVE MEDIA STUDIES, PROGRAM ADMINISTRATOR","admin"]
["COMPARATIVE PATHOLOGIST","admin"]
["COMPENSATION SYSTEM SPECIALIST","admin","it"]
["Compensation Systems Specialist","admin","it"]
["COMPETENCY GROUP CONSULTANT","admin","it"]
["Computational Biologist","admin","it"]
["COMPUTER ADMINISTRATIVE ASSISTANT","admin","it"]
["COMPUTER ASSISTANT","admin","it"]
["COMPUTER FACILITY MANAGER","admin","it"]
["Computer Hardware Consultant","admin","it","2004-01-12"]
["COMPUTER HW CONSULTANT","admin","it","2004-01-12"]
["Computer Network Manager","admin","it","2004-01-12"]
["COMPUTER OPERATOR","admin","it","2004-01-12"]
["Computer Operator I","admin","it","2005-08-01"]
["COMPUTER OPERATOR II","admin","it"]
["COMPUTER OPERATOR III","admin","it","2004-01-12"]
["Computer Programmer","admin","it","2005-12-15"]
["Computer Science Librarian","admin","it"]
["COMPUTER SERVICES MANAGER","admin","it"]
["COMPUTER SERVICES MGR","admin","it"]
["Computer Support Assistant","admin","it"]
["Computer Support Assistant","admin","it"]
["Computer Support Assistant, News Office","admin","it","2004-01-12"]
["COMPUTER SUPPORT SPEC/PUBS COORDINATOR","admin","it"]
["COMPUTER SUPPORT SPECIALIST","admin","it"]
["COMPUTER SYSTEM MANAGER","admin","it"]
["Computer Systems Coordinator","admin","it"]
["COMPUTER SYSTEMS MANAGER","admin","it","2005-10-01"]
["Computer Systems Manager, Whitaker Coll","admin","it"]
["COMPUTER SYSTEMS MANAGER, WHITAKER COLLEGE","admin"]
["Computer Technical Support Specialist","admin"]
["COMPUTING ASSISTANT","admin"]
["COMPUTING SUPPORT SPECIALIST","admin"]
["COMPUTING SYSTEMS SPECIALIST","admin",null,"2004-01-12"]
["CONCERT DIRECTOR","admin"]
["Concourse & ESG, Lecturer","admin"]
["CONFERENCE COORDINATOR, CONF SRVS/EVENTS/INFO CTR","admin"]
["Conference Planner, EH","admin"]
["Conference Services Agent, EH","admin"]
["Conference Services Aide","admin"]
["Conference Services Supervisor","admin"]
["CONNECTION SYSTEMS ENGINEERING","technical"]
["Conservation Assistant","admin"]
["Conservator","technical"]
["Console Operator/LL","research"]
["Consortium Program Manager","admin"]
["CONSTRUCTION AND CONTRACT ADMINISTRATOR","admin"]
["CONSTRUCTION COORDINATOR","technical"]
["Consultan, Dept IT Resources","admin"]
["CONSULTANT","admin"]
["CONSULTANT - C P R","admin"]
["CONSULTANT - S W R T","admin"]
["CONSULTANT - SWRT","admin","it"]
["CONSULTANT - WEB SUPPORT","admin",null,"2005-12-15"]
["CONSULTANT I","admin"]
["CONSULTANT I I","admin"]
["CONSULTANT I I I","admin"]
["CONSULTANT II","admin"]
["Consultant, Dept IT Resources","admin"]
["Consultant, Dist IT Resources","admin"]
["CONSULTANT, DIST. I/T RESOURCES","admin"]
["Consultant, Software Release","admin"]
["Consultant, Software Release","admin"]
["CONSULTANT, SWRT","admin","it","2004-09-01"]
["Consultant-Web Support","admin","it"]
["Consulting Business Systems Analyst","admin"]
["Consulting Technical Architect","admin","it"]
["Consumer Lending Manager","admin","it","2004-05-01"]
["Content & Development Manager","admin"]
["CONTENT ASSOCIATE","technical"]
["CONTENT EDITOR","admin",null,"2005-12-15"]
["Content Specialist","admin"]
["CONTRACT ADMINISTRATOR","admin"]
["CONTRACT COUNSEL","admin"]
["Contract Specialist","admin",null,"2004-01-12"]
["Contractor","admin",null,"2004-01-12"]
["Contracts Counsel","admin"]
["Control Cost Accountant","admin",null,"2005-12-15"]
["CONTROL SYSTEMS ENGINEER","admin"]
["CONTROL/ENGINEER C U P","admin",null,"2005-10-01"]
["CONTROL/ENGINEER CUP","technical"]
["CONTROLLER","admin"]
["Controller, Technology Review","admin",null,"2005-12-15"]
["CONTROLS ENGINEER","admin",null,"2005-12-15"]
["Coodinator of Alumni & Industrial Administrator","admin",null,"2005-12-15"]
["Coodinator of Industrial & Alumni Relations","admin"]
["Cook","technical"]
["Cook/MD","technical"]
["Cook/Medical","technical"]
["Cook/Medical","technical"]
["Cook/Medical","technical",null,"2005-12-15"]
["Co-op","technical"]
["Coop 6a/LL","research"]
["Coop Erop/LL","research"]
["Coop Nu/LL","research"]
["Co-op Student","student",null,"2005-12-15"]
["Coop/LL","technical"]
["Coord for Devlpmntl Disorders Proj/Children's Hosp","admin"]
["Coord of Facilities & Equip &  Prof Chemical Eng","faculty",null,"2005-10-01"]
["COORD OF FACILITIES & EQUIP & ASSOC PROF CHEM ENG","admin"]
["Coord, Frats, Sororities & Ind Lvg Grps","admin"]
["Coordinans & Climate","admin"]
["COORDINATOR","admin"]
["Coordinator for IM, Surgical & Medical","admin"]
["COORDINATOR FOR INFORMATION INPUT","admin","it"]
["COORDINATOR FOR INSTITUTIONAL RESEARCH","admin","it"]
["COORDINATOR OF CHEMISTRY EDUCATION","admin","it","2005-12-15"]
["COORDINATOR OF CHEMISTRY RENOVATIONS","admin","it"]
["COORDINATOR OF EYE SERVICE OPTOMETRIST","admin","it"]
["COORDINATOR OF GRAD & SPECIAL STUD ADMISS PROCESS","admin"]
["COORDINATOR OF SPECIAL VISITS","admin"]
["Coordinator of Staff Diversity Initiatives","admin"]
["COORDINATOR OF WRITING INITIATIVES","admin"]
["COORDINATOR SPOUSES & PARTNERS","admin"]
["Coordinator, Admissions & Degree Progs","admin"]
["Coordinator, Admissions and Degree Progr","admin"]
["COORDINATOR, ALUMNI ACTIVITIES & GEOGRAPHIC PRGMS","admin"]
["COORDINATOR, ALUMNI RELATIONS","admin"]
["Coordinator, Alumni Relations Online Services","admin",null,"2005-12-15"]
["Coordinator, CISR","admin"]
["COORDINATOR, CLINICAL SUPPORT SERVICES","admin"]
["COORDINATOR, COMMUNICATIONS","admin"]
["Coordinator, Comparative Genomics","admin"]
["Coordinator, Computer Finishing","admin","it"]
["Coordinator, Detection","admin"]
["Coordinator, Diversity Initiatives","admin",null,"2004-01-12"]
["Coordinator, DNA Fingerprinting","admin"]
["Coordinator, DNA Prep Team","admin"]
["COORDINATOR, EDUCATIONAL SERVICES","admin"]
["Coordinator, EHS","admin"]
["Coordinator, Electronic Research Admin","admin",null,"2004-01-12"]
["Coordinator, Emerging Technologies","admin",null,"2005-12-15"]
["COORDINATOR, ENGINEERING SPECIAL PROGRAMS","admin"]
["COORDINATOR, ENTERPRISE FORUM","admin"]
["COORDINATOR, FRATS, SORORITIES & INDEPENDENT LIVIN","admin",null,"2005-12-15"]
["Coordinator, Genoty Tech & Dev","admin","it","2004-01-12"]
["Coordinator, Growth","admin"]
["COORDINATOR, H A S S OFFICE","admin","it"]
["COORDINATOR, HOSTS TO INTERNATIONAL STUDENT PGRM","admin"]
["Coordinator, Hosts to International Students Progm","admin"]
["COORDINATOR, HST BIOMEDICAL ENTERPRISE PROGRAM","admin"]
["COORDINATOR, I/T SUPPORT PLANNING","admin"]
["Coordinator, Institutional Research","admin"]
["Coordinator, Lab Finishing","admin"]
["Coordinator, Lab Polishing","admin"]
["Coordinator, Lib Construction","admin",null,"2005-12-15"]
["Coordinator, Materials Team","admin"]
["COORDINATOR, MBA ADMISSIONS","admin"]
["Coordinator, MIT Careers Office","admin",null,"2005-12-15"]
["COORDINATOR, MIT INDIA PROGRAM","admin"]
["Coordinator, Molecular Biology Prod. Grp","admin","it"]
["COORDINATOR, N S F EDUCATIONAL RESEARCH CENTER","admin"]
["COORDINATOR, NSBRI PROGRAMS AND EDUCATIONAL SRVCS","admin",null,"2005-12-15"]
["COORDINATOR, NSF EDUCATIONAL RESEARCH CENTER","admin",null,"2005-12-15"]
["Coordinator, OCSPA","admin",null,"2005-08-01"]
["COORDINATOR, OF ALUMNI ACTIVITIES","admin"]
["Coordinator, Program in Atmosph, Oceans & Climate","admin"]
["COORDINATOR, PURCHASING & CENTRAL SUPPLIES","admin",null,"2005-12-15"]
["Coordinator, Registrar's Office","admin",null,"2005-12-15"]
["COORDINATOR, REGISTRATION SERVICES","admin"]
["Coordinator, Seed Academy","admin"]
["Coordinator, Sequencing","admin"]
["Coordinator, Sloan Fellows Program","admin"]
["COORDINATOR, SPECIAL EXECUTIVE PROGRAMS","admin"]
["Coordinator, Student Programs","admin"]
["COORDINATOR, UNDERGRADUATE PROGRAM","admin","it"]
["COORDINATOR, UNDERGRADUATE SERVICES","admin"]
["COORDINATOR, VETERINARY TECHNICAL SERVICES","admin",null,"2005-12-15"]
["COORDINATOR, WOMEN'S STUDIES","admin"]
["Coordinator/Brain Disorders Project","admin"]
["COPY TECH A","technical"]
["COPY TECH B","technical"]
["COPYRIGHT ADMINISTRATOR","admin"]
["CORRDINATOR, CISR","admin"]
["Cost Analyst, OSP","admin"]
["CO-TEAM LEADER, S W RELEASE TEAM","admin"]
["COUHES Project Coordinator","admin"]
["Counsel","admin"]
["COUNSEL AND TECHNOLOGY LICENSING OFFICER","admin"]
["Courier/LL","admin"]
["COURSE CONTENT COPYRIGHT ADMIN","admin"]
["COURSE CONTENT COPYRIGHT ADMINISTRATOR","admin"]
["Course Grader","admin"]
["Course Manager","admin"]
["COURSE WEB ADMIN ASST","admin"]
["COURSE WEB ADMINISTRATIVE ASSISTANT","admin",null,"2004-01-12"]
["COURSE WEB DESIGNER","admin"]
["Creative Design Director, Communications","admin"]
["Creative Design Manager, Communications","admin",null,"2005-12-15"]
["Credentialing Coordinator","admin"]
["CREDIT AND COLLECTION MANAGER","admin"]
["CREDIT CARD ADMINISTRATOR","admin","it"]
["Credit Executive","admin"]
["CROSS-REGISTERED STUDENT","student"]
["CSR PURCHASING AGENT","admin"]
["CURATOR","admin"]
["CURATOR OF SCIENCE & TECHNOLOGY","admin"]
["CURATOR, HART NAUTICAL COLLECTIONS","admin"]
["CURATOR, SCIENCE & TECHNOLOGY","admin"]
["Curatorial Assistant","admin",null,"2004-01-12"]
["Custodial/Utility","admin"]
["Custodial/Utility - LL","admin"]
["CUSTODIAN","technical"]
["CUSTODIAN - STOCK","technical","it"]
["CUSTODIAN (DAY)","technical","it"]
["CUSTODIAN SPARE C A C","technical","it"]
["Custodian, Facilities","technical"]
["Custodian, Non-Facilities","technical"]
["Custodian/Utility","technical"]
["Customer Service","admin"]
["Customer Service Assistant","admin"]
["CUSTOMER SERVICE ASST","admin"]
["CUSTOMER SERVICE REP","admin"]
["CUSTOMER SERVICE REP FOR FINANCIAL AID","admin"]
["CUSTOMER SERVICE REPRESENTATIVE","admin"]
["Customer Service Representative I","admin"]
["CUSTOMER SERVICE REPRESENTATIVE II","admin"]
["Customer Service, MIT Press","admin",null,"2005-07-01"]
["Cutten Professor of the History of Technology","faculty"]
["D K Ludwig Prof, Cancer Resch Investigator HHMI","faculty",null,"2004-01-12"]
["D M S E COMMUNICATIONS COORDINATOR","admin","it"]
["D Space Federation Systems Manager","admin"]
["D W Poitras Professor","faculty"]
["D.W. POITRAS PROFESSOR","faculty"]
["DAI-ICHI KANGYO BANK PROF OF MGMT","faculty"]
["Darwin Postdoctoral Associate","other academic"]
["DATA ACQUISITION SYSTEMS PHYSICIST","research","it"]
["DATA ADMINISTRATOR","admin"]
["DATA ANALYST","admin"]
["Data Analyst I","admin"]
["Data Analyst II","admin",null,"2005-10-01"]
["Data Base Administrator","admin"]
["Data Base Analyst I","admin"]
["DATA BASE ANALYST I I","admin"]
["DATA BASE ANALYST I I I","admin"]
["Data Base Analyst II","admin"]
["Data Base Analyst III","admin"]
["DATA CENTER OPERATOR I","admin"]
["DATA CENTER OPERATOR II","admin"]
["Data Center Shift Leader","admin",null,"2004-01-12"]
["Data Infrastructure Consultant","admin"]
["DATA INTEGRITY ASSISTANT","admin",null,"2005-12-15"]
["Data Integrity Assistant, Data Entry Svcs","admin"]
["Data Integrity Asst, Data Entry Services","admin"]
["Data Integrity Asst, Information Systems","admin"]
["Data Integrity Asst, Operations and Info Systems","admin"]
["Data Integrity Asst, Operations and Suppt Service","admin"]
["DATA PROCESSING MANAGER","admin",null,"2005-12-15"]
["Data Services & Economics Librarian","admin"]
["DATA SERVICES REFERENCE LIBRARIAN","admin",null,"2004-01-12"]
["DATA WAREHOUSE ANALYST","admin",null,"2004-01-12"]
["DATA WAREHOUSE CONSULTANT","admin"]
["DATABASE ADMINISTRATOR","admin"]
["Database Analyst","admin"]
["Database and Web Specialist","admin"]
["Database Developer","admin",null,"2004-01-12"]
["Database Manager","admin"]
["database project manager","admin"]
["daughter of faculty member","community",null,"2004-01-12"]
["DAVID AUSTIN PROF OF MARKETING","faculty"]
["David Austin Professor of Marketing","faculty",null,"2005-12-15"]
["DAVID SARNOFF PROF OF MGT OF TECH","faculty"]
["DAVID SARNOFF PROFESSOR, MANAGEMENT OF TECHNOLOGY","faculty"]
["DAY CUSTODIAN","technical"]
["DCM MAINTENANCE COORDINATOR","technical"]
["DEAN / FACULTY","admin"]
["Dean for Graduate Education","admin","it"]
["DEAN FOR GRADUATE STUDENTS","admin"]
["DEAN FOR STUDENT LIFE","admin"]
["DEAN FOR UNDERGRAD EDUC","admin",null,"2004-01-12"]
["Dean for Undergraduate Education","admin"]
["DEAN FOR UNDERGRADUATE EDUCATION & PROF OF PHYSICS","admin"]
["DEAN FOR UNDERGRADUATE RESEARCH","admin"]
["DEAN OF ADMISSIONS","admin"]
["Dean of Engineering","admin"]
["Dean of Science/Donner Professor of Science","faculty"]
["DEAN, SCH OF HUM & SOC SCI & PROFESSOR OF HISTORY","faculty","it","2004-01-12"]
["Dean, School of Arch & Planning & Prof of Arch","faculty"]
["DEAN, SCHOOL OF ARCHITECTURE AND PLANNING","admin"]
["Dean/Administration","admin"]
["Dean/Faculty","faculty",null,"2005-12-15"]
["DENTAL ASSISTANT","technical"]
["DENTAL HYGIENIST","technical"]
["DENTAL HYGIENIST, B.S., R.D.H.","technical"]
["DENTAL, SENIOR OFFICE ASSISTANT","technical"]
["DENTIST","technical"]
["DEPARTMENT COMPUTING SUPPORT","admin"]
["Department Head & Edmund K Turner Professor","faculty",null,"2005-07-01"]
["DEPARTMENT HEAD / PROFESSOR","faculty"]
["DEPARTMENT HEAD AND PROF OF URBAN PLANNING","faculty"]
["Department Head and Professor of Urban Planning","faculty","it"]
["Department Head, Lincoln Laboratory","research",null,"2004-01-12"]
["DEPARTMENT HEAD, LINGUISTICS PROFESSOR","faculty"]
["DEPARTMENT HEAD/DIRECTOR OF ATHLETICS","admin"]
["Department Head/Mitsui Professor","faculty"]
["Department Head/Prof of Linguistics & Philosophy","faculty"]
["Department Head/Professor","faculty"]
["Department Head-Urban Studies and Planning","faculty",null,"2005-10-01"]
["Department Liaison","admin"]
["Department Liason","admin"]
["Department Liason","admin"]
["Department of Trans Liaison Librarian","admin"]
["Departmental Liaison","admin"]
["Departmental Liason","admin"]
["Dept Head & Director of Campus Activities Complex","admin"]
["DEPT HEAD / SHERMAN FAIRCHILD PROF OF NEUROSCIENCE","faculty"]
["Dept Head CS/EECS, Gordon Prof of Medical Eng","faculty"]
["Dept Head EECS, Bernard M. Gordon Prof of Med Eng","faculty",null,"2005-12-15"]
["DEPT HEAD, OCEAN ENG: DIR, SEA GRANT COLLEGE PROG","admin"]
["Dept Head/Morris Cohen Prof of Materials Sci & Eng","faculty"]
["Dept Head/Sherman Fairchild Prof of Neuroscience","faculty"]
["Dept IT Resources Analyst","admin"]
["DEPT OF TRANSPORTATION LIAISON LIBRARIAN","admin"]
["DEPUTY CHIEF, CAMPUS POLICE","admin"]
["DEPUTY DEAN / PROFESSOR","admin"]
["Deputy Dean and Theresa Seley Professor","faculty",null,"2004-01-12"]
["Deputy Dean/Professor","faculty"]
["Deputy Department Head / Professor","faculty","it"]
["DEPUTY DIRECTOR, BATES, E H S","admin"]
["Deputy Director, Broad","admin"]
["Deputy Director, Broad Institute","admin"]
["Deputy Director, CMI","admin"]
["Deputy Director, CTL","admin"]
["Deputy Director, Facilities","admin"]
["Deputy Director, Office of Envir Mgmt","admin"]
["Deputy Director, OSP","admin"]
["Deputy Director; Senior Counsel's Office","admin"]
["DEPUTY EDITOR, TECHNOLOGY REVIEW","admin",null,"2005-12-15"]
["Deputy General Counsel","admin"]
["DERMATOLOGIST","technical",null,"2005-12-15"]
["DESIGN AND CONSTRUCTION, ADMINISTRATIVE ASSISTANT","admin"]
["DESIGN DRAFTER","technical",null,"2004-01-12"]
["Design Engineer","admin",null,"2005-12-15"]
["DESIGN MANAGER","admin"]
["Design Manager, MIT Press","admin"]
["DESIGN MANAGER, PUBLISHING SERVICES BUREAU","admin"]
["Design Manager, Publishing Svcs Bureau","admin",null,"2005-12-15"]
["Design Manager/Associate Director, PBS","admin"]
["Design Manager/Associate Director, PSB","admin"]
["DESIGNER","admin"]
["DESIGNER, MIT PRESS","admin"]
["Designer/Advisor, PSB","admin"]
["Designer/CAD Operator II","technical"]
["Designer/CAD Operator III","technical"]
["Designer/CAD Operator IV","technical"]
["DESK CAPTAIN","technical"]
["DESK CLERK","admin",null,"2005-12-15"]
["DESKTOP COMPUTING SPECIALIST","admin",null,"2005-10-01"]
["Desktop Support Associate","admin",null,"2004-01-12"]
["DESKTOP SUPPORT CONSULTANT","admin",null,"2005-12-15"]
["Desktop Support Specalist II","admin","it"]
["Desktop Support Specialist I","technical",null,"2004-01-12"]
["Desktop Support Specialist II","technical"]
["DETECTIVE","admin"]
["DETECTIVE SERGEANT","admin"]
["Dev & Comm Assistant, Libraries","admin"]
["Dev Coordinator & Office Administrator","technical"]
["Developer","admin"]
["DEVELOPMENT AND COMMUNICATIONS OFFICER","admin",null,"2005-12-15"]
["Development and Special Projects Officer","admin",null,"2005-12-15"]
["Development Assistant","admin",null,"2005-06-01"]
["Development Associate","technical"]
["DEVELOPMENT COORDINATOR","admin"]
["DEVELOPMENT OFFICER","admin"]
["Development/Administrative Assistant II","admin"]
["DIBNER ASSOCIATE PROFESSOR HISTORY OF MFG & TECH","faculty"]
["Dietary Assistant","technical"]
["Digital Engineer","research",null,"2004-05-01"]
["DIGITAL EQUIP CORP LFM PROF OF MANAGEMENT SCIENCE","faculty","it"]
["Digital Projects Manager","admin"]
["DIGITAL REFERENCE COORDINATOR","admin"]
["DIGITAL RESOURCES ACQUISITIONS LIBRARIAN","admin"]
["Digital Video Specialist/Producer","admin"]
["DINING MANAGER, CAC","admin"]
["DINING ROOM SUPERVISOR","admin","it","2004-01-12"]
["Dir Arts Initiat & Adv to Assoc Provost","admin","it","2004-01-12"]
["DIR OF AA/EEO & DIVERSITY PROG","admin"]
["DIR OF COMMUNICATIONS AND EXTERNAL RELATIONS","admin"]
["Dir of Communicatns, Schl of Engineering","admin"]
["Dir of Facilities Operations & Admin","admin"]
["Dir of Human Resources, Office of VP Finances","admin"]
["DIR OF LANGUAGE LEARNING & RESOURCE CENTER","admin"]
["Dir of Security and Campus Police Srvcs","admin"]
["Dir of Tech Services, Information Systems & Svcs","admin"]
["Dir of Tech Services, Operations & Info Systems","admin"]
["DIR OF TECH SERVICES, OPERATIONS & SUPPT SERVICES","admin"]
["Dir of Tech Services, Ops & Information Systems","admin"]
["DIR OF THE CTR OF INTERNATIONAL STUDIES","admin"]
["DIR OF THE INTL STUDENTS OFF AND ASS DEAN INTL STU","admin"]
["Dir of Women's Studies & Assoc Prof of History","faculty"]
["DIR, ACADEMIC DEVELOPMENT, RESOURCE DEVELOPMENT","admin"]
["Dir, Accounting Services and Controller","admin"]
["Dir, Alumni Fund Leadership Programs","admin"]
["Dir, Alumni Recognition Processes","admin"]
["Dir, Alumni Recognition Services","admin"]
["Dir, Alumni, Parent and Student Outreach","admin"]
["DIR, ANALYSIS GRP REGIONAL ELEC. ALTERNATIVES","admin",null,"2004-01-12"]
["Dir, Broad Institute Museum Programs","admin",null,"2004-01-12"]
["DIR, CAREER SERVICES & PREPROFESSIONAL ADVISING","admin",null,"2004-01-12"]
["Dir, Career Svcs & Preprofessl Advising","admin"]
["Dir, CIPD, Prof of the Practice of ME & ESD","admin",null,"2004-01-12"]
["Dir, Community Outreach & Education Prog","admin"]
["DIR, CTR FOR TECH, POLICY & INDUSTRIAL DEVELOPMENT","admin",null,"2005-12-15"]
["DIR, DIGITAL INFORMATION TECHNOLOGIES & SERVICES","admin","it"]
["Dir, Electronic Research Administration","admin","it"]
["Dir, Facil, Campus Planning, Engr, Construction","admin","it"]
["Dir, Facilities Operations and Security","admin","it"]
["DIR, FND REL & SCH DVLP SRV, ASST PROV - OUTREACH","admin","it"]
["Dir, HR Business Information Systems","admin","it"]
["Dir, HST Martinos Ctr for Biomedical Imaging, MGH","admin","it"]
["Dir, Major Gifts, Sloan","admin","it"]
["Dir, Marketing & Communications I-Campus Outreach","admin","it"]
["Dir, MIT Museum & Historical Collections","admin","it"]
["DIR, MIT VIDEO PROD & DISTANCE EDUCATION DELIVERY","admin","it"]
["Dir, MIT Video Prod & Distnc Ed Delivery","admin","it"]
["Dir, Offc of Developmt Resrch & Systems","admin","it","2004-01-12"]
["Dir, Performance Improvement/Risk Mgmt","admin","it","2004-01-12"]
["Dir, Strategic Initiatives","admin"]
["Dir, Technology Exploration, Sequencing Platform","admin"]
["Dir, Women's Studies and Professor of History","faculty"]
["Dir. Intl Programs & Co-Dir. of SMA2","admin",null,"2005-12-15"]
["Dir. of Alumni Comm. & Online Services","admin",null,"2004-01-12"]
["Dir. of ISN / Francis Wright Davis Prof of Physics","faculty",null,"2005-12-15"]
["Dir. of Training in Writing Across the Curriculum","admin"]
["Dir., Deputy Chief Facilities Officer","admin"]
["DIR., H H UHLIG CORROSION LAB","admin",null,"2004-01-12"]
["Dir., Student & AiR Programs","admin","it","2004-01-12"]
["DIRECT MAIL COORDINATOR","admin","it"]
["Direct Response Manager","admin","it"]
["DIRECTOR","admin","it"]
["DIRECTOR - ISCM PROGRAM","admin","it"]
["Director Advanced IT","admin","it"]
["Director and Professor in Materials Sci & Eng","faculty","it"]
["Director Comm & Sponsor Relations","admin","it"]
["Director CSAIL,  Matsushita Prof of Robotics","faculty"]
["Director CSAIL, Fujitsu Prof of Computer Sci & Eng","faculty"]
["DIRECTOR DESIGN & CONSTRUCTION","admin"]
["Director DSpace Consortium","admin"]
["DIRECTOR E M S ENVIRONMENTAL MEDICAL SERVICES","admin"]
["DIRECTOR EDUCATIONA SERVICES","admin"]
["Director Emeritus, Lincoln Laboratory","admin"]
["Director Financial Planning & Budgets","admin","it"]
["Director for Admin Operations, LL","research"]
["DIRECTOR FOR CAPITAL CONSTRUCTION","admin",null,"2004-01-12"]
["DIRECTOR FOR CAPITAL PROJECT DEVELOPMENT","admin"]
["DIRECTOR FOR ENV PRGMS & RISK MAGT/SR COUNSEL","admin"]
["DIRECTOR FOR HUMAN RESOURCES ADMINISTRATION","admin"]
["Director ISO & Assoc Dean for Graduate Students","admin"]
["DIRECTOR OF ADMINISTRATION","admin"]
["Director of Administrative Computing, DUE/DSL","admin",null,"2004-01-12"]
["DIRECTOR OF ADMISSIONS","admin"]
["DIRECTOR OF ADVERTISING SALES, TECHNOLOGY REVIEW","admin"]
["DIRECTOR OF ALUMNI GIVING","admin"]
["Director of Alumni Relations","admin"]
["Director of Alumni/ae Relations","admin"]
["DIRECTOR OF ARTS COMMUNICATION","admin"]
["DIRECTOR OF ARTS DEVELOPMENT","admin"]
["DIRECTOR OF ATHLETICS","admin",null,"2005-12-15"]
["Director of Benefits","admin","it"]
["Director of BIOMEMS Laboratory","admin","it"]
["Director of Budget Ops","admin"]
["Director of Business Development","admin"]
["Director of Campaign for Students","admin"]
["DIRECTOR OF CAMPUS DINING","admin","it"]
["Director of CECI","admin",null,"2004-01-12"]
["Director of Center for SMA & Professor of Mech Eng","faculty"]
["DIRECTOR OF CHORAL PROGRAMS & LECTURE IN MUSIC","admin"]
["Director of Choral Programs & Lecturer in Music","other academic"]
["Director of Circulation & Consumer Marketing","admin"]
["DIRECTOR OF CLINICAL RESEARCH","admin",null,"2004-01-12"]
["Director of Communication","admin"]
["DIRECTOR OF COMMUNICATIONS","admin"]
["DIRECTOR OF COMMUNICATIONS AND DONOR RELATIONS","admin",null,"2005-12-15"]
["DIRECTOR OF COMMUNICATIONS FOR G S O","admin"]
["Director of Communications for GSO","admin"]
["DIRECTOR OF COMMUNICATIONS, SCHOOL OF ENGINEERING","admin"]
["DIRECTOR OF COMMUNICATIONS, SLOAN SCHOOL","admin",null,"2004-01-12"]
["Director of Compensation","admin"]
["DIRECTOR OF COMPENSATION AND HRIS","admin",null,"2005-12-15"]
["DIRECTOR OF COMPUTER SYSTEMS","admin",null,"2005-12-15"]
["DIRECTOR OF COMPUTING","admin"]
["DIRECTOR OF CONFERENCE PLANNING","admin"]
["Director of Conference Planning, EH","admin"]
["DIRECTOR OF CORP RELATIONS","admin","it"]
["Director of Corporate Outreach","admin"]
["Director of Corporate Relations","admin"]
["DIRECTOR OF COST ANALYSIS","admin"]
["Director of Custom Programs","admin"]
["DIRECTOR OF DEVELOPMENT","admin"]
["DIRECTOR OF DEVELOPMENT FOR THE SLOAN SCHOOL","admin"]
["Director of Development Physics & Mathematics","faculty"]
["DIRECTOR OF DEVELOPMENT PROJECTS","admin"]
["DIRECTOR OF DEVELOPMENT, MIT LIBRARIES","admin"]
["Director of Education and Academic Affairs","admin"]
["Director of Education, Innovation, & Assessment","admin",null,"2004-01-12"]
["DIRECTOR OF EDUCATIONAL OPPORTUNITY PROGRAMS","admin"]
["Director of Educational Services","admin",null,"2004-01-12"]
["Director of Educational Technology","admin",null,"2005-12-15"]
["DIRECTOR OF ELS","admin",null,"2004-01-12"]
["Director of Eng Systems Div, Professor of ESD & AA","faculty","it"]
["DIRECTOR OF ENTERPRISE SERVICES","admin"]
["DIRECTOR OF EVENT SALES","admin"]
["Director of Events","admin"]
["DIRECTOR OF EXHIBITIONS & PUBLIC PROGRAMS","admin","it"]
["DIRECTOR OF EXTERNAL RELATIONS","admin",null,"2004-01-12"]
["DIRECTOR OF FACILITIES OF THE MEDIA LAB","admin","it"]
["DIRECTOR OF FEDERAL COST STUDIES","admin"]
["DIRECTOR OF FINANCE","admin"]
["Director of Finance and Administration","admin"]
["DIRECTOR OF FINANCE AND SPACE ADMINISTRATION","admin"]
["Director of Finance, Broad","admin"]
["DIRECTOR OF FINANCIAL AID","admin"]
["DIRECTOR OF FINANCIAL SYSTEMS SERVICES","admin"]
["Director of FSILG Alumni Relations","admin"]
["DIRECTOR OF GIFT PLANNING","admin"]
["Director of Global Communications, CTL","admin",null,"2005-12-15"]
["Director of Hobby Shop","admin"]
["DIRECTOR OF HOUSING","admin","it"]
["DIRECTOR OF HOUSING OPERATIONS, RLSLP","admin"]
["Director of HR","admin"]
["Director of Human Resources","admin"]
["Director of Human Resources Business Inform System","admin"]
["Director of Human Resources, SHASS","admin"]
["DIRECTOR OF HUMAN RESOURCES, SLOAN","admin"]
["Director of Individual Giving","admin"]
["DIRECTOR OF INDUSTRIAL COLLABORATION","admin"]
["Director of Information Technology","admin"]
["Director of Institutional Research","admin"]
["DIRECTOR OF INSURANCE AND LEGAL AFFAIRS","admin"]
["Director of Intelligent Transportation Resrch Ctr","admin"]
["Director of Japanese Language","admin"]
["DIRECTOR OF LABOR AND EMPLOYEE RELATIONS","admin"]
["Director of Language Learning & Resource Center","admin",null,"2005-12-15"]
["DIRECTOR OF LEADERSHIP","admin"]
["DIRECTOR OF LEADERSHIP GIFTS","admin",null,"2005-04-06"]
["DIRECTOR OF LEARNING TECHNOLOGY INITIATIVES","admin"]
["DIRECTOR OF LIBRARIES","admin"]
["DIRECTOR OF MARKETING","admin",null,"2005-12-15"]
["Director of Marketing and Communications","admin",null,"2004-01-12"]
["DIRECTOR OF MARKETING, MIT MUSEUM","admin"]
["Director of MBA Student Affairs","admin"]
["Director of Media Relations","admin",null,"2005-12-15"]
["Director of Media Relations, Sloan","admin"]
["Director of Minority Recruitment","admin"]
["DIRECTOR OF NURSING","admin"]
["Director of OCW External Relations","admin"]
["DIRECTOR OF OPERATIONS","admin"]
["Director of Operations and Information Systems","admin"]
["DIRECTOR OF OPERATIONS AND SUPPORT SERVICES","admin"]
["DIRECTOR OF OPERATIONS, MEDICAL","admin"]
["Director of Ops & Information Systems","admin",null,"2005-04-06"]
["DIRECTOR OF ORGANIZATION & EMPLOYEE DEVELOPMENT","admin"]
["DIRECTOR OF ORGANIZATIONAL PERFORMANCE AND HR","admin"]
["DIRECTOR OF OUTREACH","admin"]
["DIRECTOR OF PARKING AND TRANSPORTATION","admin"]
["DIRECTOR OF PHYSICAL EDUCATION","admin"]
["DIRECTOR OF PLACEMENT & CAREER DEVELOPMENT, SLOAN","admin","it","2005-12-15"]
["DIRECTOR OF PLANNING AND POLICY ANALYSIS","admin","it","2004-01-12"]
["DIRECTOR OF PRINCIPAL GIFTS","admin","it"]
["Director of Professional Distance Prgs","admin","it"]
["DIRECTOR OF PROGRAMMING AND SYSTEMS SUPPORT","admin"]
["DIRECTOR OF PROJECT DEVELOPMENT","admin"]
["DIRECTOR OF PUBLIC PROGRAMS","admin",null,"2004-01-12"]
["DIRECTOR OF PUBLIC SAFETY","admin"]
["Director of Reactor Operations","admin"]
["Director of Recruitment","admin"]
["DIRECTOR OF RESEARCH","admin"]
["Director of Research Policy, COFHE","admin"]
["DIRECTOR OF RESEARCH, COFHE","admin"]
["DIRECTOR OF RESOURCE DEVELOPMENT","admin"]
["DIRECTOR OF RETIREMENT PLAN ACCOUNTING","admin",null,"2005-12-15"]
["Director of Sales, Endicott House","admin",null,"2004-01-12"]
["Director of Scientific Planning","admin","it","2005-08-01"]
["Director of Scientific Planning, Broad","research","it"]
["Director of Sea Grant College Program","admin"]
["DIRECTOR OF SLOAN CAPITAL PROJECTS","admin"]
["Director of Software Support","admin"]
["DIRECTOR OF SPANISH LANGUAGE","admin"]
["DIRECTOR OF SPECIAL PROGRAMS","admin"]
["DIRECTOR OF SPECIAL PROJECTS","admin"]
["Director of Sponsor Management","admin"]
["Director of Staffing Serv","admin"]
["Director of Staffing Services","admin"]
["Director of Student Financial Aid","admin"]
["DIRECTOR OF STUDENT FINANCIAL SERVICES","admin"]
["Director of Student Writing Activities","admin"]
["Director of Technical Communication","admin"]
["DIRECTOR OF TECHNICAL SERVICES","admin",null,"2005-12-15"]
["Director of Technology & Development Program","admin"]
["Director of the Broad Institute","admin"]
["DIRECTOR OF THE CENTER OF INTERNATIONAL STUDIES","admin"]
["DIRECTOR OF THE COUNCIL FOR THE ARTS","admin"]
["DIRECTOR OF THE MASTER'S PROGRAM","admin"]
["DIRECTOR OF THE MIT LIGO LABORATORY","admin"]
["DIRECTOR OF THE UNDERGRADUATE LABORATORY","admin"]
["DIRECTOR OF UTILITIES","admin"]
["DIRECTOR OF WIND ENSEMBLES AND LECTURER IN MUSIC","other academic"]
["Director of Worldwide Sales","admin",null,"2004-01-12"]
["DIRECTOR OF WRITING ACROSS THE CURRICULUM","admin"]
["Director Scientific Ed and Public Commun","admin"]
["DIRECTOR SEMINAR XXI & SR FELLOW, SECURITY STUD PR","admin"]
["Director Seminar XXI & Sr Fellow, Security Studies","admin"]
["Director VI-A Program, Emeritus","admin",null,"2004-01-12"]
["DIRECTOR,","admin"]
["DIRECTOR, ACADEMIC COMPUTING","admin"]
["Director, Academic Development, Resource Developmt","admin","it","2005-12-15"]
["Director, Academic Programs Admin","admin","it","2005-12-15"]
["DIRECTOR, ACADEMIC PROGRAMS ADMINISTRATION","admin",null,"2005-12-15"]
["Director, Administrative Computing","admin"]
["DIRECTOR, ADMINISTRATIVE SERVICES","admin",null,"2004-01-12"]
["DIRECTOR, AFFILIATES PRG IN LOGISTICS","admin"]
["Director, Age Lab/Director New England UTC","admin"]
["DIRECTOR, AGELAB/DIRECTOR NEW ENGLAND U T C","admin"]
["DIRECTOR, ALMUNI/AE RELATIONS","admin"]
["Director, Alumni Activities","admin"]
["DIRECTOR, ALUMNI ACTIVITIES & GEOGRAPHIC PRGMS","admin"]
["Director, Alumni Fund","admin"]
["DIRECTOR, ALUMNI FUND & CLASS PROGRAMS","admin"]
["Director, Alumni Fund Operations","admin"]
["DIRECTOR, ALUMNI NETWORK SERVICES","admin",null,"2004-01-12"]
["Director, Alumni Recognition Services","admin"]
["Director, Analysis Grp Regional Elec Alternatives","admin"]
["DIRECTOR, ANALYSIS GRP REGIONAL ELEC. ALTERNATIVES","admin"]
["Director, Annual Fund","admin"]
["DIRECTOR, AUTO-ID CENTER","admin"]
["Director, Bioinformatics & Computatl Bio","admin",null,"2005-08-01"]
["DIRECTOR, BIOMEMS LABORATORY","admin",null,"2005-12-15"]
["Director, Blended Learning, Sloan","admin",null,"2005-08-01"]
["Director, Broad Cancer Program","admin"]
["Director, Broad Facilities","admin","it"]
["Director, C R E & Prof of Real Estate & Finance","admin","it"]
["Director, Cambridge Science Festival","admin","it"]
["DIRECTOR, CAMPUS ACTIVITES COMPLEX","admin","it"]
["Director, Cancer Program Informatics Development","admin","it"]
["Director, Careers Office","admin"]
["Director, Center for Bits and Atoms","admin",null,"2005-12-15"]
["DIRECTOR, CENTER FOR REAL ESTATE","admin"]
["DIRECTOR, CENTER FOR S M A & PROF OF MECH ENG","faculty",null,"2004-01-12"]
["DIRECTOR, CENTER FOR SPORTS INNOVATION","admin"]
["Director, Center for Theoretical Geo/Cosmo Rsch","admin"]
["Director, CESF & Mitsui Professor, Civil Eng & ESD","faculty","it"]
["Director, CFSF & Mitsui Professor, Civil Eng & ESD","faculty"]
["Director, Changing Places (architecture&media Lab)","admin"]
["Director, Circulation and Marketing, SMR","admin",null,"2005-10-01"]
["Director, Client Support Services","admin"]
["DIRECTOR, COFHE","admin"]
["DIRECTOR, COMM & SPONSOR RELATIONS, MEDIA LAB","admin"]
["Director, Communications","admin",null,"2004-01-12"]
["Director, Communications & Donor Relatns","admin"]
["DIRECTOR, COMMUNICATIONS AND DONOR RELATIONS","admin"]
["Director, Communications Broad Institute","admin"]
["DIRECTOR, COMMUNICATIONS OFFICE","admin"]
["Director, Community Outreach & Education Program","admin"]
["Director, Computational Biology, & Bioinformatics","admin",null,"2004-04-01"]
["Director, Computer Resource Network","admin"]
["DIRECTOR, CONFERENCE SVCS, EVENTS AND INFO CTR","admin"]
["Director, Corporate Relations","admin",null,"2004-06-01"]
["DIRECTOR, CORPORATE RELATIONS-SLOAN","admin",null,"2004-01-12"]
["DIRECTOR, CTR FOR LEARNING & MEM/ PROF OF BIOLOGY","admin"]
["Director, Ctr for Learning & Mem/Prof of Biology","admin"]
["DIRECTOR, CTR FOR THEORETICAL GEO/ COSMO RSCH","admin"]
["Director, Custom Programs","admin"]
["DIRECTOR, DELIVERY PROCESS","admin"]
["DIRECTOR, DEPARTMENT OF FACILITIES","admin"]
["Director, Dept of Chem Instrumentation Facility","admin"]
["Director, Design & Construction","admin"]
["Director, Development Research & Systems","admin"]
["DIRECTOR, DEVELOPMENT RESEARCH AND SYSTEMS","admin"]
["Director, Digital Information Technologies & Srvcs","admin",null,"2005-06-01"]
["DIRECTOR, DIGITAL INFORMATION TECHNOLOGIES & SRVCS","admin",null,"2004-01-12"]
["DIRECTOR, DONOR PARTERSHIPS & SPECIAL PROJECTS","admin"]
["Director, Donor Partnerships & Special Projects","admin"]
["Director, Donor Relations","admin"]
["Director, Educational Council","admin"]
["DIRECTOR, EDUCATIONAL COUNCIL OFFICE","admin"]
["Director, EHS Office","admin"]
["Director, Enterprise Services","admin",null,"2005-12-15"]
["Director, Environmental Health & Safety Programs","admin"]
["DIRECTOR, ESG, PROFESSOR OF LITERATURE","faculty"]
["Director, Estates and Trusts","admin",null,"2004-01-12"]
["DIRECTOR, EXECUTIVE EDUCATION","admin"]
["Director, Executive Programs","admin"]
["Director, FFHE","admin"]
["Director, Finance & Accounting","admin"]
["DIRECTOR, FINANCE AND ADMINISTRATION","admin",null,"2004-01-12"]
["DIRECTOR, FINANCE AND HEALTH PLANS","admin",null,"2004-01-12"]
["Director, Finance, Health Plans, Mktng & Planning","admin",null,"2004-01-12"]
["DIRECTOR, FINANCIAL SERVICES","admin",null,"2005-03-15"]
["DIRECTOR, FIRST-YEAR WRITING","admin"]
["Director, Fiscal Operations, Sloan","admin"]
["Director, Foundation Relations & Academic Dev Supp","admin"]
["Director, FSS","admin",null,"2005-12-15"]
["Director, Genetic Analysis Platform","admin"]
["Director, Genome Annotation","admin"]
["Director, Graduate Program in Science Writing","admin"]
["DIRECTOR, H H UHLIG CORROSION LAB","admin"]
["Director, HASS Education Office","admin"]
["DIRECTOR, HASS OFFICE","admin",null,"2004-01-12"]
["Director, Haystack","admin"]
["DIRECTOR, HR","admin"]
["Director, Human Resources for Corporate Relations","admin"]
["DIRECTOR, I / T ARCH AND INFRASTRUCTURE","admin"]
["DIRECTOR, I / T DELIVERY","admin"]
["DIRECTOR, I / T INTEGRATION","admin"]
["DIRECTOR, I / T SERVICE","admin"]
["DIRECTOR, I / T STAFF DEVELOPMENT & RESOURCE MGMT","admin"]
["DIRECTOR, I / T SUPPORT PROCESS","admin"]
["DIRECTOR, I / T VOICE & NETWORK SERVICES","admin"]
["DIRECTOR, I/T ARCHITECTURE AND INFRASTRUCTURE","admin"]
["DIRECTOR, I/T COMPETENCY","admin"]
["DIRECTOR, I/T COMPETENCY GROUP","admin"]
["DIRECTOR, I/T DISCOVERY","admin",null,"2005-03-15"]
["DIRECTOR, I/T SERVICE PROCESS","admin"]
["DIRECTOR, I/T SUPPORT PROCESS","admin"]
["DIRECTOR, I/T VOICE & NETWORK SERVICES","admin"]
["DIRECTOR, INDIVIDUAL GIVING","admin"]
["Director, Inflammatory Disease","admin"]
["Director, Informatics Development","admin",null,"2004-06-01"]
["Director, Information and Research Systems","admin",null,"2004-01-12"]
["Director, Information Systems & Services","admin","it"]
["DIRECTOR, INST FOR SOLDIER NANOTECH & PROF MAT SCI","faculty"]
["Director, Institutional Initiatives","admin"]
["DIRECTOR, INSTRUMENTATION FACILITY","admin"]
["DIRECTOR, INTERNATIONAL SCHOLARS OFFICE","admin"]
["Director, ISCM Program","admin"]
["Director, IT","admin",null,"2004-01-12"]
["Director, IT Architecture and Infrastru","admin"]
["Director, IT Broad Institute","admin"]
["Director, IT Competency Group","admin","it","2004-01-12"]
["DIRECTOR, IT OPERATIONS SLOAN","admin",null,"2004-01-12"]
["Director, IT Service Process","admin",null,"2004-01-12"]
["Director, IT Support Process","admin"]
["Director, IT Voice & Network Services","admin","it","2004-01-12"]
["DIRECTOR, KNIGHT SCIENCE JOURNALISM FELLOWSHIPS","admin",null,"2004-01-12"]
["DIRECTOR, LAB FOR INFORMATION & DECISION SYSTEMS","admin"]
["Director, Learning Technology Initiatvs","admin"]
["Director, Lincoln Laboratory","research"]
["DIRECTOR, LIST VISUAL ARTS CENTER","admin",null,"2005-12-15"]
["DIRECTOR, M I T - WELLESLEY UPWARD BOUND PROGRAM","admin"]
["DIRECTOR, MAGNET LAB, PROFESSOR OF CHEMISTRY","faculty"]
["DIRECTOR, MANAGEMENT INFORMATION SYSTEMS, MEDICAL","admin"]
["DIRECTOR, MANAGEMENT OF TECHNOLOGY PROGRAM","admin"]
["Director, Managemt of Technology Program","admin","it"]
["DIRECTOR, MARKETABLE ALTERNATIVE INVESTMENTS","admin",null,"2004-01-12"]
["DIRECTOR, MARKETABLE SECURITIES","admin"]
["Director, Marketing","admin"]
["DIRECTOR, MARKETING AND BUSINESS","admin"]
["DIRECTOR, MARKETING AND COMMUNICATIONS","admin"]
["DIRECTOR, MBA PROGRAM","admin"]
["Director, McGovern Institute Neurotechnology Prgrm","admin"]
["DIRECTOR, MIT - WELLESLEY UPWARD BOUND PROGRAM","admin"]
["DIRECTOR, MIT HOBBY SHOP","admin"]
["Director, MIT Press","admin"]
["Director, MIT-Wellesley Upward Bound Program","admin"]
["Director, MTL &  Professor, EECS","faculty",null,"2005-12-15"]
["DIRECTOR, MUSEUM LOAN NETWORK","admin"]
["DIRECTOR, NEWS OFFICE","admin"]
["DIRECTOR, NUCLEAR REACTOR LABORATORY","admin"]
["Director, Offc of Environmental Managemt","admin","it","2004-01-12"]
["DIRECTOR, OFFICE COMPUTING","admin","it"]
["DIRECTOR, OFFICE COMPUTING PRACTICE","admin"]
["DIRECTOR, OFFICE OF ALUMNI & CORPORATE RELATIONS","admin"]
["DIRECTOR, OFFICE OF CAMPAIGN GIVING","admin",null,"2005-12-15"]
["Director, Office of Major Agreements","admin"]
["DIRECTOR, OFFICE OF SPONSORED PROGRAMS","admin"]
["Director, Operations & Infrastruc Srvcs","admin"]
["Director, Picower Institute","admin"]
["Director, Placemt & Career Devel, Sloan","admin"]
["Director, Planning and Analysis, Sloan","admin"]
["Director, Policy Action Lab","admin",null,"2004-01-12"]
["DIRECTOR, PRIVATE EQUITY","admin"]
["DIRECTOR, PROCUREMENT","admin"]
["Director, Production and Content Management","admin"]
["Director, Professional Development","admin"]
["DIRECTOR, PROFESSOR OF LITERATURE","faculty"]
["Director, Program Development for BEP","admin"]
["Director, Property Office","admin"]
["Director, Prospect Research","admin"]
["Director, Proteomics","admin"]
["DIRECTOR, PUBLISHING SERVICES BUREAU","admin"]
["DIRECTOR, REAL ESTATE","admin"]
["DIRECTOR, REFERENCE PUBLICATIONS OFFICE","admin",null,"2004-01-12"]
["Director, Resource Development","admin"]
["DIRECTOR, RESPONSIVE ENVIRONMENTS GROUP","admin"]
["Director, RNAi Platform","admin",null,"2004-01-12"]
["Director, Sales","admin",null,"2005-09-01"]
["Director, Seed Academy","admin"]
["Director, Seq Informatics Dev","admin"]
["Director, Sequencing Operations","admin","it"]
["Director, Sequencing Platform","admin","it"]
["Director, Shared Services Center","admin","it"]
["Director, Sloan Fellows & Prgm Dir, Executive Educ","admin","it"]
["DIRECTOR, SLOAN FELLOWS PROGRAM","admin",null,"2004-01-12"]
["Director, Special Constituencies","admin",null,"2005-10-01"]
["DIRECTOR, SPECIAL EXECUTIVE PROGRAMS","admin"]
["DIRECTOR, SPECIAL PROGRAM/ DEANS","admin"]
["Director, Special Program/Deans","admin"]
["DIRECTOR, SPECIAL PROJECTS","admin"]
["DIRECTOR, SPORTS INFORMATION","admin",null,"2004-01-12"]
["DIRECTOR, SPOUSES & PARTNERS AT M I T","admin",null,"2005-12-15"]
["Director, Spouses & Partners at MIT","admin"]
["DIRECTOR, STRATEGIC PROGRAM DEVELOPMENT","admin",null,"2004-01-12"]
["DIRECTOR, STUDENT AND PARENT LOANS","admin",null,"2004-01-12"]
["DIRECTOR, STUDENT ART ASSOCIATION","admin"]
["DIRECTOR, STUDENT EMPLOYMENT","admin"]
["Director, Student Financial Aid & Employment","admin"]
["Director, Student Receivables","admin"]
["Director, Student Resource Development & Employmnt","admin"]
["DIRECTOR, STUDENT SERVICE CENTER","admin"]
["DIRECTOR, STUDENT SERVICES INFORMATION TECHNOLOGY","admin"]
["DIRECTOR, STUDENT SERVICES, AERO & ASTRO","admin"]
["Director, Systems Engineering Group","admin"]
["DIRECTOR, TECHNOLOGY AND POLICY PROGRAM","admin"]
["Director, Telephony & IS&T Shared Srvcs","admin"]
["DIRECTOR, TLL & SENIOR LECTURER","other academic"]
["DIRECTOR, TLL & SR LECTURER","other academic",null,"2004-01-12"]
["Director, UAAP & Sr Associate Dean, DUE","admin"]
["DIRECTOR, VOICE, DATA, AND IMAGE NETWORKING","admin"]
["Director, Washington DC Office","admin"]
["DIRECTOR, WOMEN'S STUDIES & ASSOC PROFESSOR","admin","it"]
["Director, Writing & Communications Ctr","admin"]
["Director, Writing Across the Curriculum","admin",null,"2004-01-12"]
["DIRECTOR, WRITING AND COMMUNICATIONS CENTER","admin",null,"2004-01-12"]
["Director/AAO III, Leadership Development","admin",null,"2004-01-12"]
["Director/Assistant Director, Facilities","admin"]
["Director/Legatum Ctr for Development&Entrepreneur","admin"]
["Director/Professor","faculty",null,"2004-01-12"]
["Director's Office Fellow, LL","research"]
["Director's Staff, Lincoln Laboratory","research"]
["Dir's Staff for Org Dev, Lincoln Lab","admin"]
["Dir's Staff for Special Projects, LL","admin"]
["Dir's Staff for Strategic Relations, LL","admin"]
["Disability Services Specialist","admin"]
["Dish Room Attendant, EH","technical"]
["Distance Education Technology Associate","admin"]
["DISTANCE LEARNING COORDINATOR","admin"]
["DISTANCE LEARNING PROGRAM ASSISTANT","admin"]
["DISTANCE LEARNING/FACILITIES COORDINATOR","admin"]
["DISTANT STUDENT","student"]
["Distinguished Alumnus 1964 Career Dev Assoc Prof","admin",null,"2004-01-12"]
["DISTINGUISHED PROF IN HEALTH SCI & TECHNOLOGY","faculty"]
["DISTINGUISHED PROFESSOR IN HEALTH SCI & TECHNOLOGY","faculty"]
["DISTINGUISHED PROFESSOR OF ELECTRICAL ENGINEERING","faculty"]
["DISTINGUISHED VISITING PROF OF HISTORY OF TECH","faculty"]
["Distribution/Time Administrator","admin"]
["Diversity Program Administrator","admin"]
["DIVING COACH","technical"]
["Division Fellow, Lincoln Laboratory","research",null,"2005-08-01"]
["Division Head & Senior Research Scientist","research"]
["DIVISION HEAD & SR RESEARCH SCIENTIST","research"]
["DIVISION HEAD AND SENIOR RESEARCH ENGINEER","research"]
["Division Head and Senior Research Scientist","research"]
["Division Head Emeritus","admin"]
["Division Head, Lincoln Laboratory","research",null,"2004-01-12"]
["DIVISION OF COMPARATIVE MEDICINE","admin"]
["DIVISIONAL ADMINISTRATOR","admin"]
["DMSE COMMUNICATIONS COORDINATOR","admin",null,"2005-12-15"]
["Docketing Administrator","admin"]
["DOCKETING MANAGER","admin"]
["Doctor of Pharmacy","admin",null,"2004-01-12"]
["DOMESTIC SALES MANAGER,","admin"]
["Donald and Martha Harleman Professor","faculty"]
["Donner Professor, Mac Vicar Faculty Fellow","faculty"]
["DONOR RELATIONS ASSISTANT","admin"]
["DORMITORY HOUSEKEEPER","admin"]
["DORMITORY MAINTENANCE MECHANIC","admin"]
["DORMITORY PATROL","admin"]
["DOUGLAS DRANE CAREER DEV ASSOCIATE PROFESSOR","faculty"]
["DOUGLAS DRANE CAREER DEVEL ASSISTANT PROF(ON LEAV)","faculty",null,"2005-10-01"]
["DOUGLAS DRANE CAREER DEVELOPMENT ASSISTANT PROF","faculty"]
["Douglas T Ross Career Dev Assoc Prof Software Dev","faculty"]
["DR","research"]
["Dr.","technical"]
["Drane CD Assistant Professor in Info Tech & Mgmt","faculty"]
["DRAWING INFO SYS SPACE ACCOUNTING C A D SPECIALIST","technical",null,"2005-10-01"]
["DRAWING INFORMATION SYSTEMS FACILITIES ARCHIVIST","technical"]
["Driver","technical",null,"2005-07-01"]
["DRIVER UTILITY","admin"]
["Driver-Utility","technical"]
["DSpace Programmer","admin",null,"2005-12-15"]
["DSpace Programmer, Digital Library Research Group","admin",null,"2005-12-15"]
["DSPACE PROJECT USER SUPPORT MANAGER","admin"]
["DSPACE SYSTEMS MANAGER","admin"]
["DSpace User Support Manager","admin",null,"2004-01-12"]
["Dugald C Jackson Prof of Computer Science & Eng","faculty"]
["Dugald C Jackson Prof of Electrical Engineering","faculty"]
["Dugald C. Jackson Prof of Computer Science & Eng","faculty"]
["E E & C S PROFESSOR EMERITUS, SENIOR LECTURER","other academic",null,"2005-12-15"]
["E E Landsman Career Dev Assoc Prof in Power Eng","faculty"]
["E H S COORDINATOR","admin",null,"2004-06-01"]
["E M O TECHNICAL ASSISTANT, E H S","technical"]
["E M P Deputy director, EHS","admin"]
["E M P Technical Assistant, EHS","admin"]
["E MCDERMOTT PROFESSOR","faculty"]
["E S WEBSTER PROF, COMP SCI & ENG","faculty"]
["Eastern Advertising Sales Director","admin"]
["EATON PEABODY ASSOC PROF OF COMMUNICATION SCIENCES","faculty"]
["Eaton Peabody Professor Emeritus","other academic",null,"2004-05-01"]
["EATON PEABODY PROFESSOR OF COMMUNICATION SCIENCES","faculty"]
["Ed Tech Consultant","admin"]
["Ed Tech Consultant & Instructor, Edgerton Center","admin"]
["Ed Tech/MIT Architecture","admin"]
["EDITOR","admin"]
["EDITOR - COMPUTER SCIENCE","admin"]
["EDITOR AT LARGE TECHNOLOGY REVIEW","admin"]
["EDITOR IN CHIEF, TECHNOLOGY REVIEW","admin",null,"2005-12-15"]
["Editor, Computer Science","admin",null,"2005-08-01"]
["EDITOR, M I T PRESS","admin"]
["Editor, MIT Press","admin"]
["EDITOR, TECH TALK, NEWS OFFICE","admin"]
["EDITORIAL AND DESIGN ASSISTANT, NEWS OFFICE","admin"]
["EDITORIAL ASSISTANT","admin"]
["Editorial Assistant, News Office","admin"]
["EDITORIAL ASSISTANT, TECHNOLOGY REVIEW","admin"]
["Editorial Asst, Reference Publicatns Ofc","admin"]
["Editorial Coordinator","admin"]
["EDITORIAL DIRECTOR","admin"]
["Editorial Director, Communications","admin"]
["EDITORIAL SPECIALIST","admin"]
["EDITORIAL/ INFORMATION COORDINATOR","admin",null,"2005-12-15"]
["Editorial/Information Coordinator, ILP","admin"]
["EDITOR-IN-CHIEF","admin"]
["EDMOND K. TURNER PROF. OF CIVIL & ENVRNMTL ENG","faculty",null,"2004-01-12"]
["EDMUND K TURNER PROF OF CIVIL & ENVIRON ENGINEERNG","faculty"]
["Edmund K Turner Professor, Emeritus","other academic"]
["Educ Off,Gordon Prof of Med Engr","faculty",null,"2005-12-15"]
["EDUCATION / OUTREACH COORDINATOR","admin"]
["EDUCATION COORDINATOR","admin"]
["EDUCATION OFFICER","admin"]
["Education Officer, Prof of Electrical Engineering","admin",null,"2005-12-15"]
["Education/Outreach Coordinator","admin","it"]
["EDUCATIONAL ADMINISTRATOR","admin","it"]
["Educational Advisor","admin"]
["EDUCATIONAL AND PUBLIC OUTREACH SCIENTIST","admin"]
["EDUCATIONAL COMPUTING, HMS","admin",null,"2004-01-12"]
["Educational Technology Consultant","admin"]
["Educational Technology Specialist","admin"]
["Edward A Abdun-Nur Professor","faculty"]
["EDWARD HOOD TAPLIN PROF OF MEDICAL & ELEC ENG","faculty"]
["EDWARD HOOD TAPLIN PROFESSOR OF MEDICAL & ELEC ENG","admin",null,"2004-01-12"]
["Edwin S Webster Prof of EECS & Co-Director, LIDS","faculty",null,"2004-06-01"]
["Edwin S Webster Prof of Electrical Engineering","faculty"]
["EE&CS Professor Emeritus","other academic"]
["EHS Coordinator","admin"]
["EHS Coordinator (Level B)","admin"]
["EHS Program Manager","admin"]
["EHS Program Manager, DSL","admin",null,"2005-12-15"]
["EHS Risk Manager","admin"]
["EHS Technologist","admin"]
["ELEC ENG & COMP SCI SENIOR LECTURER","other academic",null,"2004-01-12"]
["ELEC ENG & COMP SCI, INSTITUTE PROFESSOR","faculty",null,"2005-08-01"]
["ELEC ENG & COMP SCI, PROF DIR FOR CTR BIOMED ENGR","faculty"]
["ELEC ENG & COMPUTER SCI LIBRARIAN","admin"]
["ELECTRICAL ENGINEER","technical"]
["ELECTRICAL ENGINEER / GROUP LEADER","technical",null,"2005-12-15"]
["Electrical Engineer/Group Leader","admin"]
["ELECTRICAL SYSTEM WORKER","technical"]
["ELECTRICIAN","technical"]
["Electrician, Facilities","technical",null,"2004-01-12"]
["Electrician, Non-Facilities","admin"]
["Electrochemical Energy Lab","research"]
["Electro-Mechanical Engineer","technical","it"]
["ELECTRONIC DESIGN GROUP LEADER","admin"]
["ELECTRONIC MANUSCRIPT/ART COORDINATOR","admin"]
["ELECTRONIC MARKETING MANAGER","admin",null,"2005-12-15"]
["ELECTRONIC PRINT AND MEDIA SUPERVISOR","admin"]
["ELECTRONIC PUBLISHING COORDINATOR","admin"]
["ELECTRONIC TECHNICIAN A","admin",null,"2004-01-12"]
["Electronics & Computer Hrdwre Specialist","admin",null,"2004-01-12"]
["Elihu Thomson Prof of Elec Eng & Prof of Physics","faculty"]
["ELIHU THOMSON PROFESSOR OF ELEC ENG","faculty",null,"2004-01-12"]
["ELIHU THOMSON PROFESSOR OF ELECTRICAL ENGINEERING","faculty",null,"2005-10-01"]
["ELISHA GRAY II PROFESSOR","faculty",null,"2005-10-01"]
["ELIZABETH & JAMES KILLIAN PROFESSOR","faculty",null,"2005-06-01"]
["Ellen Swallow Richards Professor","faculty",null,"2005-10-01"]
["Emanuel E Landsman Career Dev Associate Professor","faculty"]
["EMCC TECHNICAL STAFF","technical"]
["Emerg & Business Continuity Planning Liaison","admin"]
["Emergency and Contingency Planner","admin",null,"2004-01-12"]
["EMERITUS PROFESSOR","faculty"]
["EMP Technologist","technical"]
["EMPLOYEE","admin"]
["Employment Administrator","admin"]
["EMPLOYMENT OFFICER","admin"]
["endicott house","admin"]
["ENERGY, ENVRM SCI & NUC ENGINEERING LIBRARIAN","admin"]
["ENERGY, ENVRMTL SCI & NUCLEAR ENGINEERING LIBRARIA","admin"]
["Engineer","admin"]
["ENGINEERING & CONSTRUCTION ENVIRONMTL COORDINATOR","admin"]
["Engineering & Diagnostics Shop Supervisor","technical"]
["Engineering Assistant","admin"]
["Engineering Assistant I/LL","research"]
["Engineering Assistant II/LL","admin"]
["Engineering Librarian for Technology Based Svcs","admin"]
["ENROLLMENT ADMINISTRATOR","admin"]
["Enrollment Representative","admin"]
["Entering freshman","student"]
["ENTERING STUDENT","admin","it"]
["Enterprise Systems Manager","admin"]
["ENVIRONMENTAL COMPLIANCE OFFICER","admin"]
["ENVIRONMENTAL MANAGER","admin"]
["ENVIRONMENTAL OFFICER, E H S","admin"]
["Environmental Officer, EHS","admin"]
["Episcopal Chaplain","admin"]
["EPO Program Specialist","admin"]
["EPOCH FOUNDATION PROF OF MANAGEMENT, DEPUTY DEAN","faculty"]
["Epoch Foundation Professor of International Mgmt","faculty"]
["EQUIPMENT MANAGER","admin"]
["ERWIN H SCHELL PROF OF ORGAN STUDIES, ON LEAVE","faculty"]
["Erwin H Schell Professor, Organ Studies","faculty",null,"2004-01-12"]
["Erwin H Schell Professor, Organ Studies (on Leave)","other academic",null,"2004-01-12"]
["Erwin H. Schell Professor of Management","faculty"]
["ESG & Concourse Lecturer","other academic"]
["ESTATE ADMINISTRATOR","admin",null,"2005-12-15"]
["ESTATE AND TRUST SETTLEMENT ADMINISTRATOR","admin"]
["ESTATE SUPERINTENDENT","admin"]
["ESTHER & HAROLD E EDGERTON ASSOC PROF OF ELEC ENGR","faculty"]
["ESTHER & HAROLD E EDGERTON PROFESSOR","faculty"]
["ESTHER & HAROLD E EDGERTON PROFESSOR OF ELEC ENGR","faculty"]
["Esther & Harold Edgerton Assoc Prof of Mech Eng","faculty"]
["Esther & Harold Edgerton Assoc Professor","faculty"]
["Esther & Harold Edgerton Associate Professor","faculty",null,"2004-01-12"]
["ESTHER & HAROLD EDGERTON ASSOCPROF OF MECH ENGR","faculty"]
["Esther & Harold Edgerton Asst Prof of Mech Eng","faculty"]
["Esther & Harold Edgerton Career Dev Assoc Prof","faculty"]
["Esther & Harold Edgerton Career Dev Associate Prof","faculty"]
["Esther and Harold E. Edgerton Assistant Professor","faculty"]
["Eugene McDermott Professor in the Brain Sciences","faculty"]
["Evaluation Specialist","technical"]
["Evening & Wkend Manager/Special Events Coord","admin"]
["Event Coordinator","admin"]
["Event Planning Assistant","admin"]
["EVENTS & CONFERENCE COORDINATOR TECHNOLOGY REVIEW","admin",null,"2005-12-15"]
["EVENTS COORDINATOR","admin"]
["Events Manager","admin",null,"2005-12-15"]
["Events Planning Assistant","admin"]
["Events Planning Assistant, Conference Services","admin"]
["Events Planning Assistant, Conference Services Off","admin"]
["Events Planning Assistant, Reunions & Events","admin"]
["Events Planning Asst, Community Srvs Ofc","admin"]
["EVENTS/MAJOR PROJECTS ADMINISTRATIVE ASSISTANT","admin"]
["Events/Marketing Coordinator","admin",null,"2004-01-12"]
["EXEC ASST TO THE VP FOR FINANCE AND TREASURER","admin"]
["Exec Dir CMI, Prof Aero/Astro & Eng Systems","faculty","it"]
["EXEC DIR INTEGRATED PROG ON MEGACITY AIR POLLUTION","admin"]
["Exec Dir, MIT/Zaragoza Logistics Educ & Rsch Ctr","admin"]
["Exec Director, CBI & Prof of the Practice","faculty"]
["EXEC DIRECTOR, CENTER FOR EBUSINESS @ MIT","admin","it"]
["Exec Director, Professional Education","admin"]
["Exec. Assist to the President Emeritus","faculty"]
["EXEC. DIR. MERRILL LYNCH/MIT PARTNERSHIP","admin"]
["EXEC. DIRECTOR, SEMINAR XXI PROGRAM","admin",null,"2004-01-12"]
["Exececutive Director, eBusiness Center","admin"]
["Executive Acquisitions Editor","admin"]
["EXECUTIVE ADMINISTRATIVE ASSISTANT","admin"]
["EXECUTIVE ADMINISTRATOR FOR FACILITIES","admin",null,"2005-12-15"]
["EXECUTIVE ASSISTANT","admin","it","2004-01-12"]
["EXECUTIVE ASSISTANT TO EXEC VICE PRESIDENT","admin","it","2004-01-12"]
["EXECUTIVE ASSISTANT TO MANAGING DIRECTOR","admin"]
["Executive Assistant to President & CEO","admin"]
["Executive Assistant to the CEO","admin",null,"2004-01-12"]
["EXECUTIVE ASSISTANT TO THE DEAN","admin",null,"2004-01-12"]
["EXECUTIVE ASSISTANT TO THE DIRECTOR","admin",null,"2005-12-15"]
["Executive Assistant to the President","admin"]
["Executive Assistant; Senior Counsel's Office","admin"]
["Executive Assistant-Industry Liaison","admin"]
["EXECUTIVE CHEF","technical"]
["EXECUTIVE COORDINATOR","admin","it","2004-01-12"]
["Executive Dir, Advancement Services","admin","it"]
["Executive Dir, Development Services","admin","it","2005-10-01"]
["Executive Dir, Information Technology","admin","it"]
["Executive Dir, News and Communications","admin"]
["EXECUTIVE DIR, SEMINAR XXI PROGRAM","admin"]
["EXECUTIVE DIRECTOR","admin"]
["executive director & principal research associate","research"]
["EXECUTIVE DIRECTOR & RESEARCH ASSOCIATE","admin"]
["EXECUTIVE DIRECTOR CC++","admin"]
["EXECUTIVE DIRECTOR FOR THE GENDER EQUITY PROJECT","admin"]
["EXECUTIVE DIRECTOR FORD/ MIT ALLIANCE","admin",null,"2004-01-12"]
["EXECUTIVE DIRECTOR FORD/MIT COLLABORATION","admin"]
["EXECUTIVE DIRECTOR ITC","admin"]
["EXECUTIVE DIRECTOR OF EXECUTIVE EDUCATION","admin"]
["Executive Director of External Relations","admin","it","2004-01-12"]
["EXECUTIVE DIRECTOR OF PROF EDUCATION PROGRAMS","admin"]
["EXECUTIVE DIRECTOR OF SPECIAL PROGRAMS","admin"]
["Executive Director of the Ford MIT Alliance","admin"]
["EXECUTIVE DIRECTOR, ACAD MEDIA PROD SVCS","admin"]
["Executive Director, CTL & MLOG Program","admin"]
["Executive Director, Executive Education","admin"]
["EXECUTIVE DIRECTOR, FORD/ MIT ALLIANCE","admin",null,"2005-12-15"]
["EXECUTIVE DIRECTOR, GENDER EQUITY PROJECT","admin"]
["EXECUTIVE DIRECTOR, INFORMATION TECHNOLOGY","admin"]
["Executive Director, ISN","admin"]
["Executive Director, Lab for Micro & Nano-Mechanics","admin"]
["Executive Director, Leadership","admin"]
["EXECUTIVE DIRECTOR, M I T MEDICAL","admin"]
["EXECUTIVE DIRECTOR, M L O G PROGRAM","admin",null,"2005-06-01"]
["Executive Director, Marketing and Communications","admin",null,"2004-01-12"]
["EXECUTIVE DIRECTOR, MBA PROGRAM","admin"]
["EXECUTIVE DIRECTOR, MERRILL LYNCH/MIT PARTNERSHIP","admin"]
["Executive Director, MIT Cntr for Digital Business","admin",null,"2005-04-06"]
["Executive Director, MIT Medical","admin"]
["EXECUTIVE DIRECTOR, MLOG PROGRAM","admin"]
["EXECUTIVE DIRECTOR, OPEN COURSE WARE","admin"]
["Executive Director, Singapore-MIT Alliances","admin"]
["EXECUTIVE DIRECTOR, SLOAN RESOURCE DEVELOPMENT","admin","it","2004-01-12"]
["Executive Director, SOE","admin"]
["EXECUTIVE DIRECTOR, STUDENT FINANCIAL SERVICES","admin"]
["EXECUTIVE DIRECTOR, TAIWAN BIOTECH PROJECT","admin",null,"2004-01-12"]
["EXECUTIVE EDITOR","admin",null,"2005-12-15"]
["Executive Editor, SMR","admin"]
["EXECUTIVE OFFICER","admin"]
["Executive Officer, Lincoln Laboratory","research"]
["EXECUTIVE PRODUCER, DIGITAL PROJECTS","admin"]
["EXECUTIVE SECRETARY / LEGAL AND NOTARY","admin",null,"2004-01-12"]
["Executive Staff Assistant","admin"]
["EXECUTIVE VICE PRESIDENT","admin"]
["Executive Vice President and Treasurer","admin",null,"2005-08-01"]
["Executive VP & CEO of the Alumni Association","admin"]
["Executive Web Editor","admin"]
["EXHIBITIONS MANAGER","admin"]
["EXHIBITS MANAGER","admin"]
["Experimental Applications Specialist","technical"]
["Export Control Officer","admin"]
["EXPRESS DESK COORDINATIOR / SYSTEMS ANALYST II","admin"]
["Express Desk Coordinatior/Systems Analyst II","admin"]
["Express Desk Coordinator/Systems Analyst II","admin"]
["External Outreach Liaison","admin",null,"2004-01-12"]
["F G KEYES PROFESSOR","faculty"]
["F G Keyes Professor of Chemistry","faculty"]
["FABRICATIONS MANAGER, INSTRUCTOR","admin"]
["Fabrications Manager/Instructor","admin"]
["FACILITIES ANALYST I","admin",null,"2005-12-15"]
["FACILITIES AND ADMINISTRATIVE COORDINATOR","admin",null,"2004-01-12"]
["FACILITIES AND OPERATIONS ADMINISTRATOR","admin",null,"2004-01-12"]
["Facilities Archivist","admin",null,"2004-01-12"]
["Facilities Assistant","admin"]
["FACILITIES ASSISTANT II","admin"]
["FACILITIES ASST DIR, DIR OF FINANCE & ACCOUNTING","admin"]
["FACILITIES COORDINATOR","admin"]
["FACILITIES INFORMATION OFFICER","admin"]
["FACILITIES MANAGER","admin"]
["Facilities Manager, VP Research","admin",null,"2004-01-12"]
["Facilities Manager/Safety Officer","admin",null,"2004-01-12"]
["FACILITIES OFFICER","admin",null,"2004-01-12"]
["FACILITIES PROJECT MANAGER","admin","it","2004-01-12"]
["FACILITIES SUPER - ELECTRICAL/ CONTROLS","admin","it"]
["Facilities Supervisor, Electrical/Controls","admin",null,"2004-01-12"]
["FACILITIES, SAFETY, AND OPERATIONS COORDINATOR","admin","it"]
["FACILTIES SERVICES AGENT / EH","admin","it"]
["Facilties Services Agent, EH","admin","it"]
["Fact Checker","technical","it","2004-01-12"]
["faculty","faculty"]
["Faculty & Academic Staff Personnel Admin","admin","it"]
["Faculty Affairs Coordinator","admin","it"]
["FACULTY CLUB","admin","it"]
["FACULTY CLUB STAFF","admin","it"]
["FACULTY LIAISON","admin","it"]
["FACULTY LIAISON , DSPACE PROJECT","admin",null,"2005-10-01"]
["FACULTY LIAISON COORDINATOR","admin"]
["FACULTY LIAISON, ACADEMIC COMPUTING","admin"]
["Faculty Retired without Tenure","faculty"]
["FACULTY SEARCH COORDINATOR","admin"]
["faculty spouse","non-mit"]
["Family Nurse Practitioner/Coordinator","technical"]
["Fellow","other academic"]
["FELLOWS PROGRAM COORDINATOR","admin"]
["FELLOWSHIP ADMINISTRATOR","admin"]
["FELLOWSHIPS ADMINISTRATOR","admin"]
["Fellowships and Internships Program Administrator","admin"]
["Field Videographer","admin"]
["FINANCE & OPERATIONS ADMINISTRATOR","admin"]
["FINANCE AND ACCOUNTING MANAGER","admin"]
["FINANCE ASSISTANT, L F M / S D M","admin"]
["FINANCE ASSISTANT, L F M/ S D M","admin",null,"2005-12-15"]
["FINANCE ASSISTANT, LFM/SDM","admin",null,"2005-12-15"]
["FINANCIAL & OPERATIONS ADMINISTRATOR","admin","it","2004-01-12"]
["FINANCIAL ADMIN, OFFICE OF MINORITY EDUCATION","admin",null,"2005-12-15"]
["FINANCIAL ADMINISTRATIVE ASSISTANT","admin","it"]
["FINANCIAL ADMINISTRATOR","admin","it"]
["FINANCIAL ADMINISTRATOR FOR RESEARCH","admin","it"]
["FINANCIAL ADMINISTRATOR FOR STUDENT ACTIVITIES","admin","it","2005-12-15"]
["Financial Administrator Research & Reporting","admin","it"]
["FINANCIAL ADMINISTRATOR, CHEMISTRY","admin","it"]
["FINANCIAL ADMINISTRATOR, SHASS","admin","it","2005-10-01"]
["FINANCIAL AID COUNSELOR","admin","it"]
["Financial Aid Officer","admin","it"]
["FINANCIAL AID REPRESENTATIVE","admin","it"]
["FINANCIAL ANALYST","admin","it"]
["FINANCIAL ANALYST II","admin","it"]
["FINANCIAL ANALYST, IS","admin","it"]
["FINANCIAL AND INFORMATION SYSTEMS OFFICER","admin","it","2004-01-12"]
["FINANCIAL ASSISTANT","admin","it"]
["FINANCIAL ASSISTANT I","admin","it"]
["FINANCIAL ASSISTANT II","admin","it"]
["FINANCIAL ASSISTANT, ADMINISTRATIVE SERVICES","admin","it"]
["Financial Assistant, Document Services","admin"]
["Financial Asst II, Conference Services Office","admin"]
["FINANCIAL BUSINESS ADMINISTRATOR","admin"]
["FINANCIAL BUSINESS CONSULTANT","admin"]
["Financial Comp Administrator","admin"]
["FINANCIAL COORD FOR PROG, ATMOS, OCEANS & CLIMATE","admin"]
["FINANCIAL COORDINATOR","admin"]
["FINANCIAL COORDINATOR","admin"]
["Financial Coordinator/Physical Oceanography","admin"]
["FINANCIAL MANAGER, T L O","admin"]
["Financial Manager, TLO","admin"]
["FINANCIAL OFFICER","admin"]
["FINANCIAL SERVICES MANAGER","admin"]
["FINANCIAL STAFF ASSISTANT","admin"]
["FINANCIAL STAFF ASSISTANT - PROCUREMENT","admin",null,"2005-03-15"]
["FINANCIAL STAFF ASSISTANT, ACCOUNTING","admin",null,"2004-01-12"]
["FINANCIAL STAFF ASSISTANT, PROCUREMENT","admin"]
["Financial Systems Coordinator","admin",null,"2005-12-15"]
["Financial/IT Support Representative","admin"]
["FINE ARTS REGISTRAR","admin"]
["Finishing Process Analyst","admin"]
["Finmeccanica Professor of Engineering","faculty",null,"2004-01-12"]
["Fire Protection Systems Supervisor","admin"]
["Firmenich Career Develop Asst Prof of Chemistry","faculty"]
["First Cook, EH","technical"]
["Fiscal Asst","admin",null,"2005-10-01"]
["FISCAL OFFICE MANAGER","admin"]
["FISCAL OFFICE SUPERVISOR","admin"]
["FISCAL OFFICER","admin",null,"2005-12-15"]
["FISCAL OFFICER MANAGER","admin"]
["FISCAL OFFICER, GAS TURBINE LAB","admin"]
["Fiscal Officer, Gas Turbine Laboratory","admin"]
["Fitness Instructor/Coach","admin"]
["Food & Beverage Supervisor (Beverage),EH","technical"]
["Food and Beverage Manager, EH","admin"]
["Food and Beverage Manager, Endicott Hous","admin"]
["ford employee","student"]
["Ford Executive Director","admin",null,"2005-12-15"]
["FORD FNDTN INTL CAREER DVLPMNT PROFESSOR","faculty"]
["FORD FOUNDATION INT'L CAREER DEVELOPMENT PROFESSOR","faculty"]
["Ford International Career Dev Assistant Professor","faculty",null,"2005-12-15"]
["Ford International Career Dev Associate Professor","faculty"]
["FORD INTERNATIONAL PROF OF ECONOMICS","faculty",null,"2004-04-01"]
["Ford International Prof/Dept Head of Economics","faculty",null,"2005-12-15"]
["FORD INTERNATIONAL PROFESSOR","faculty"]
["Ford International Professor of Economics","faculty"]
["Ford International Professor of History","faculty"]
["FORD PROF OF ENG & ASSOC DEPT HEAD, COMP SCI & ENG","faculty"]
["FORD PROFESSOR","faculty"]
["Ford Professor and Associate Department Head","faculty"]
["FORD PROFESSOR EMERITUS / SENIOR LECTURER","faculty"]
["Ford Professor Emeritus/Senior Lecturer","faculty"]
["FORD PROFESSOR OF ENGINEERING","faculty"]
["Ford Professor of Engineering & Prof of Mech Eng","faculty"]
["FORD PROFESSOR OF ENGINEERING, EMERITUS","other academic"]
["FORD PROFESSOR OF ENGINEERING,EMERITUS","other academic",null,"2005-12-15"]
["Ford Professor of Urban and Environmental Planning","faculty"]
["FOREIGN LITS LIBRARIAN & DATA SPECIALIST","admin",null,"2005-08-01"]
["Foreign Visiting Scholar","other academic"]
["FRANCIS FREIDMAN PROFESSOR OF PHYSICS, EMERITUS","other academic","it"]
["FRANCIS FRIEDMAN PROF OF PHYSICS MACVICAR FAC FELL","faculty"]
["Francis Friedman Professor of Physics","faculty",null,"2005-06-01"]
["Francis Friedman Professor of Physics, Emeritus","faculty","it"]
["FRANCIS WRIGHT DAVIS PROFESSOR OF PHYSICS","faculty"]
["FRANCO MODIGLIANI PROFESSOR OF FINANCE & ECONOMICS","faculty",null,"2005-12-15"]
["Franco Modigliani Professor of Financial Economics","faculty"]
["Fred & Carol Middleton Assistant Professor","faculty"]
["FRED & CAROL MIDDLETON ASST PROFESSOR","faculty",null,"2005-12-15"]
["FRED AND CAROLE MIDDLETON ASSISTANT PROFESSORS","faculty"]
["Freshman","student"]
["Freshmen","student","it"]
["FRESHMEN","student","it"]
["Friend of Graduate","non-mit","it"]
["FRONT DESK CLERK","technical","it"]
["FULBRIGHT VISITING SCHOLAR","other academic","it"]
["Fulfillment System Coordinator","admin"]
["FUNCTION COORDINATOR","admin","it"]
["Funds Information Manager","admin","it"]
["Furniture Assembler (Upholsterer)","technical","it"]
["Furniture Exchange","admin","it"]
["G","student","it"]
["G Y BILLIARD PROF, FIN","faculty","it"]
["G Y Billiard Professor of Finance","faculty","it"]
["GALLERY ASSISTANT","admin","it","2004-01-12"]
["GALLERY ATTENDANT","admin","it"]
["GALLERY MANAGER","admin","it"]
["GARAGE MECHANIC","technical","it"]
["GARDENER","technical","it","2004-01-12"]
["General Aircraft Mechanic","admin","it","2005-12-15"]
["general contractor","technical","it"]
["GENERAL MANAGER, ENDICOTT HOUSE","admin","it","2004-01-12"]
["GENERAL MGR, FINANCE & ADMINISTRATION","admin","it"]
["General Motors LFM Professor of Management","faculty","it","2005-10-01"]
["GENERATOR MECHANIC","technical","it","2005-08-01"]
["GEO MAVERICK BUNKER PROF OF MGT","faculty","it","2005-09-01"]
["Geo Maverick Bunker Professor of Management","faculty","it","2005-10-01"]
["GEORGE & SANDI SCHUSSEL PROF OF MGT","faculty","it","2005-10-01"]
["GEORGE & SANDI SCHUSSEL PROFESSOR OF MANAGEMENT","faculty","it","2005-12-15"]
["GEORGE EASTMAN KODAK L F M PROF OF MGT","faculty"]
["George Eastman Kodak LFM Professor of Management","faculty"]
["GEORGE EASTMAN LFM PROFESSOR OF MANAGEMENT","faculty"]
["GEORGE EASTMAN PROFESSOR OF MANAGEMENT SCIENCE","faculty",null,"2004-01-12"]
["GERMESHAUSEN PROF OF CHEMICAL & BIOMEDICAL ENGR","faculty"]
["Germeshausen Prof of ME & BE;  Associate Head, ME","faculty","it"]
["Germeshausen Professor Emeritus","faculty","it","2005-12-15"]
["GERMESHAUSEN PROFESSOR EMERITUS, PROFESSOR","other academic"]
["GERMESHAUSEN PROFESSOR EMERITUS, SR LECTURER","other academic"]
["GERMESHAUSEN PROFESSOR, CHEMICAL & BIOMEDICAL ENGR","faculty",null,"2005-12-15"]
["GI CONSULTANT","admin"]
["GIFT PLANNING COORDINATOR","admin"]
["Gifts Associate","admin"]
["GILBERT T WINSLOW CAREER DEVEL ASSOCIATE PROFESSOR","faculty"]
["GILBERT T WINSLOW CAREER DEVELOPMENT ASSOC PROF","faculty"]
["Gilbert T Winslow Career Development Asst Prof","faculty"]
["Gilbert Winslow Career Dev Assistant Professor","faculty"]
["GILBET T WINSLOW CAREER DEVELOPMENT ASSISTANT PROF","faculty",null,"2005-12-15"]
["GIS AND STATISTICS SPECIALIST","admin"]
["GLAZIER","technical"]
["GORDON & MARJORIE OSBORNE ASSOC. PROF. OF HST","faculty"]
["Gordon & Marjorie Osborne Associate Professor-HST","faculty"]
["Gordon Y Billard Professor of Accounting","faculty",null,"2005-04-06"]
["GORDON Y BILLARD PROFESSOR OF APPLIED ECONOMICS","faculty"]
["GORDON Y BILLARD PRORESSOR OF ACCOUNTING","faculty",null,"2004-01-12"]
["Gordon Y. Billard Professor in Finance","faculty"]
["Government Patent Compliance Administrator","admin"]
["GOVERNMENT PROPERTY ADMINISTRATOR","admin"]
["grad","student",null,"2004-01-12"]
["Grad Assistant","student"]
["grad student","admin"]
["graduate","student"]
["GRADUATE ADMINISTRATOR","admin"]
["Graduate Admissions Coordinator","admin"]
["Graduate Assistant- ENTICE","admin"]
["GRADUATE FELLOW","student"]
["Graduate Housing Assignment Coordinator","admin"]
["GRADUATE OFFICE ADMINISTRATOR","admin"]
["GRADUATE PROGRAM ADMINISTRATOR","admin",null,"2004-01-12"]
["Graduate Student","student"]
["Graduate Student Administrator","admin"]
["Graduate Student Housing Coordinator","admin",null,"2005-03-15"]
["Graduate students","student",null,"2005-12-15"]
["Grant Admin Broad Institute","research"]
["Grant/Contract Administrator","admin"]
["GRAPHIC ASSISTANT","admin"]
["GRAPHIC DESIGNER","admin"]
["Graphics and Editorial Specialist","admin"]
["GRAPHICS ASSISTANT","technical"]
["Graphics Astistant","technical",null,"2005-12-15"]
["GRAPHICS PRODUCTION COORDINATOR","admin"]
["GRAPHICS SYSTEM MANAGER","admin"]
["GROUNDS SERVICES ATHLETIC WORKER","admin",null,"2005-10-01"]
["Groundskeeper, EH","technical",null,"2005-12-15"]
["Group Lead, Genotyping Informatics","admin"]
["group leader","admin"]
["Group Leader, Asset Management","admin",null,"2005-12-15"]
["Group Leader, Cancer Gen Info","admin"]
["GROUP LEADER, COMMUNITY OUTREACH","admin"]
["GROUP LEADER, FINANCIAL","admin"]
["Group Leader, Genome Annotation","admin"]
["Group Leader, Logistics","admin"]
["Group Leader, Mapping Informatics","research"]
["Group Leader, New Sequencing Assembly","admin",null,"2005-12-15"]
["Group Leader, Vertebrate Genome Sequencing","admin"]
["Grover Herman Prof of Health Sciences & Technology","faculty"]
["guest","non-mit"]
["guest lecturer","other academic"]
["Guest Services Attendant, EH","admin"]
["H & V MECHANIC","technical"]
["H N SLATER PROF OF AERO & ASTRO, ASSOC DEPT HEAD","faculty"]
["H N SLATER PROFESSOR OF AERO & ASTRO","faculty"]
["H P MEISSNER PROF OF CHEM ENG","faculty"]
["H P MEISSNER PROFESSOR OF CHEMICAL ENGINEERING","faculty"]
["H R S T CAPABILITIES MGR","admin"]
["H R S T CONTRACT MANAGER","admin"]
["H S F - AFFILIATED FACULTY","other academic"]
["H S T","admin"]
["H S T - AFFILIATED FACULTY","other academic"]
["H S T - AFFILIATED FACULTY STAFF","other academic"]
["H S T - AFFL FACULTY, DIR, MEDINFO TRAINING PROG","other academic"]
["H S T AFFILIATED FACULTY","other academic"]
["H S T AFFILIATED FACULTY STAFF","other academic"]
["H S T- AFFILIATED FACULTY STAFF","other academic"]
["H V A C MECHANIC","technical",null,"2005-12-15"]
["HANDY WORKER","technical"]
["HARRIS & HARRIS GROUP PROFESSOR","faculty"]
["HARVARD AFFILIATE","student"]
["Harvard Undergrad","student",null,"2004-01-12"]
["HASLAM AND DEWEY PROFESSOR OF CHEMISTRY","faculty"]
["Hd Coach/Novice Lt. Weight Women's Crew","other academic"]
["HEAD - SYSTEMS AND TECHNOLOGY SERVICES","admin","it"]
["HEAD ATHLETIC TRAINER","technical","it","2005-12-15"]
["HEAD COACH - GOLF","technical"]
["HEAD COACH MEN'S VOLLEYBALL","technical",null,"2004-01-12"]
["Head Coach of Golf","admin"]
["HEAD COACH OF MEN'S ICE HOCKEY","technical"]
["HEAD COACH OF PISTOL/RANGE MASTER","technical"]
["Head Coach of Water Polo","admin"]
["Head Coach of Women's Lightweight Crew","other academic"]
["HEAD COACH RIFLE","technical"]
["Head Coach Womens Gymnastics","other academic"]
["Head Coach, Men's & Women's Volleyball","admin"]
["HEAD COACH, MEN'S FRESHMAN LIGHTWEIGHT CREW","admin",null,"2005-08-01"]
["HEAD COACH, MEN'S GYMNASTICS","admin"]
["Head Coach, Softball","admin"]
["HEAD COACH, WATER POLO","technical"]
["Head Coach, Wom Bsktball/Asst Dir, Compl","technical"]
["Head Coach, Women's Crew","admin",null,"2005-12-15"]
["HEAD COACH, WOMEN'S GYMNASTICS","technical"]
["HEAD COACH, WOMEN'S ICE HOCKEY","technical"]
["Head Coach, Wrestling","admin",null,"2004-01-12"]
["Head Cook/Medical","technical"]
["HEAD CUSTODIAN","admin"]
["HEAD GROUNDSKEEPER","admin"]
["HEAD HOUSEKEEPER","admin"]
["HEAD LIBRARIAN","admin",null,"2004-01-12"]
["HEAD LIBRARIAN, DEWEY LIBRARY","admin"]
["HEAD LIBRARIAN, ENGINEERING LIBRARIES","admin"]
["HEAD OF COMMUNICATIONS, W3C","admin"]
["HEAD OF MAGNET TECHNOLOGY DIVISION, FBML","research"]
["HEAD OF MECH DEVELOPMENT","admin"]
["Head of Mechanical Development","admin"]
["Head of Program Development","admin"]
["Head of Pub/Exhibits","admin"]
["Head Teller/CU","technical",null,"2004-01-12"]
["HEAD UTILITY WORKER","technical"]
["Head, Acquisitions & Licensing Services","admin"]
["HEAD, BIBLIOGRAPHIC ACCESS SERVICES","admin"]
["Head, Cataloging & Metadata Services","admin"]
["HEAD, COLLECTION MANAGEMENT SERVICES","admin"]
["HEAD, DEPT OF PHYSICS / DONNER PROF OF PHYSICS","faculty",null,"2005-12-15"]
["Head, Dept of Physics/Donner Prof of Physics","faculty"]
["Head, Dept of Physics/Donner Prof of Science","faculty"]
["HEAD, DEWEY LIBRARY","admin"]
["HEAD, DOCUMENT SERVICES","admin"]
["Head, Engineering & Science","admin",null,"2004-01-12"]
["Head, Engineering & Science Libraries","admin",null,"2004-01-12"]
["HEAD, ENGINEERING AND SCIENCE LIBRARIES","admin"]
["Head, GIS Services","admin",null,"2005-03-15"]
["HEAD, HUMANITIES LIBRARY","admin",null,"2005-12-15"]
["Head, Institute Archives & Sp Colls","admin",null,"2005-03-15"]
["HEAD, LIBRARIAN ARCHIVES AND SPECIAL COLLECTIONS","admin",null,"2004-01-12"]
["HEAD, LIBRARY SYSTEMS OFFICE","admin",null,"2004-01-12"]
["HEAD, MAGNET TECHNOLOGY DIVISION, I B M L","admin",null,"2004-01-12"]
["HEAD, POLITICAL SCIENCE/PHILOSOPHY, PROFESSOR","admin"]
["HEAD, ROTCH LIBRARY","admin","it"]
["Head, Secondary Acquisitions","admin"]
["HEAD, SERIALS AND ACQUISITIONS","admin"]
["Head, Serials and Acquisitions Services","admin"]
["HEAD, SERIALS AND ACQUISITIONS SERVS","admin",null,"2004-01-12"]
["Head, Serials Cataloging Section","admin"]
["HEAD, SYSTEMS AND TECHNOLOGY SERVICES","admin"]
["HEAD, WEB TOOLS AND OPERATIONS","admin"]
["HEAD/MCMILLAN-STEWART PROF WOMEN & DEV MIDDLE EAST","faculty",null,"2005-08-01"]
["HEALTH EDUCATOR","admin"]
["Health Educator for Students","admin",null,"2005-12-15"]
["HEALTH FITNESS COORDINATOR","admin"]
["Health Fitness Service Representative","admin",null,"2004-01-12"]
["HEAT & VENT MECHANIC","technical"]
["HEAT AND VENT MECHANIC","technical",null,"2004-01-12"]
["HEAT AND VENT SUPERVISOR","technical",null,"2004-01-12"]
["Heavy Equipment Operator","technical"]
["HELP DESK ASSISTANT","admin"]
["HELP DESK CONSULTANT","admin"]
["Help Desk Support Analyst","admin"]
["HELP-DESK CONSULTANT","admin"]
["Henry Dreyfus Professor of Energy and Prof of Chem","faculty",null,"2004-01-12"]
["HENRY ELLIS WARREN PROF OF ELEC ENG","faculty",null,"2004-01-12"]
["Henry Ellis Warren Professor of EE & HST","faculty"]
["HENRY ELLIS WARREN PROFESSOR, ELECTR'L ENGINEERING","faculty","it"]
["HERMAN FESHBACH PROFESSOR OF PHYSICS","faculty","it"]
["High Power Systems Design Engineer","admin"]
["High Voltage Electrician","admin"]
["HISTOLOGY TECHNICIAN","technical"]
["HISTORY, ADMINISTRATIVE OFFICER","admin"]
["HITACHI AMERICA PROF OF ENG'G","faculty"]
["Hitachi America Professor of Computer Science","faculty"]
["HITACHI AMERICA PROFESSOR OF ENGINEERING","faculty",null,"2005-12-15"]
["Homer A. Burrell (1928) Career Dev Asst Professor","faculty"]
["Hon Chr of Corp, Sloan & Mech Eng Prof of Practice","faculty"]
["HONORARY LECTURER","other academic"]
["Horticulturalist, EH","technical"]
["HOUSE IT CHAIR","admin"]
["HOUSE MANAGER","admin"]
["HOUSE MANAGER, SENIOR HOUSE","admin"]
["HOUSEKEEPER","technical"]
["Housekeeper, EH","technical"]
["HOUSEKEEPING ASSISTANT","technical"]
["Housemaster","faculty"]
["Housemaster, Baker House","admin"]
["Houseperson","technical"]
["HOUSING, DORMITORY HOUSEKEEPER","admin"]
["HOUSING, DORMITORY MAINTENANCE MECHANIC","admin"]
["HOUSING, HOUSE MANAGER","admin"]
["HOUSKEEPING ASSISTANT","admin",null,"2004-01-12"]
["Howard W Johnson Prof. of Econ. & Mgt.","faculty"]
["HOWARD W JOHNSON PROFESSOR","faculty",null,"2004-01-12"]
["Howard W. Johnson Professor, Emeritus","other academic"]
["HR - Payroll Representative II","admin",null,"2004-01-12"]
["HR Administrator","admin",null,"2005-12-15"]
["HR and Academic Affairs Administrator","admin"]
["HR Manager I","admin"]
["HR Manager II","admin"]
["HR PROJECT ADMINISTRATOR","admin"]
["HR Project Lead","admin",null,"2005-12-15"]
["HR Projects Consultant","admin","it","2004-01-12"]
["HR REPRESENTATIVE I","admin","it"]
["HR REPRESENTATIVE II","admin","it"]
["HR SPECIALIST I","admin","it"]
["HR SPECIALIST II","admin","it","2004-01-12"]
["HR Technical Support Specialist","admin","it","2004-01-12"]
["HR/Payroll Service Ctr Supv","admin","it"]
["HR/Payroll Service Ctr, Supervisor","admin","it","2004-01-12"]
["HR-Pay Representative","admin","it","2004-01-12"]
["HR-Payroll Service Center Representative","admin"]
["HRST COLLABORATOR","admin",null,"2005-12-15"]
["HSF, Affiliated Faculty","other academic"]
["HST - Affiliated Faculty","other academic",null,"2005-12-15"]
["HST Academic Programs Administrator","admin",null,"2005-12-15"]
["HST AFFILIATED FACULTY","other academic"]
["HST- AFFILIATED FACULTY","other academic",null,"2005-12-15"]
["HST Affiliated Faculty and Lecturer in Mech Eng","other academic",null,"2005-12-15"]
["HST Affl Faculty, Dir, Medinfo Training Prog","other academic",null,"2005-12-15"]
["HST and Broad Affiliated Faculty","faculty",null,"2005-12-15"]
["HST FACULTY FOR DEVELOPMENT","other academic",null,"2005-12-15"]
["HST Program","admin"]
["HST, Affliated Faculty","other academic",null,"2004-01-12"]
["HST-AFFILIATED FACULTY","other academic",null,"2005-08-01"]
["HUBBLE POSTDOCTORAL FELLOW","other academic"]
["HUMAN RESOURCE COORDINATOR","admin",null,"2005-09-01"]
["Human Resource Officer","admin"]
["HUMAN RESOURCE PRACTICES","admin","it"]
["HUMAN RESOURCES ADMINISTRATOR","admin"]
["HUMAN RESOURCES ADMINISTRATOR, MEDICAL","admin"]
["Human Resources Consultant","admin"]
["Human Resources Consultant I","admin"]
["Human Resources Coordinator","admin"]
["Human Resources Data Analyst","admin",null,"2004-01-12"]
["Human Resources Manager","admin","it"]
["Human Resources Manager, Broad","admin"]
["HUMAN RESOURCES OFFICER","admin"]
["Human Resources Rep/Receptionist","admin"]
["HUMAN RESOURCES REPRESENTATIVE","admin"]
["HUMAN RESOURCES REPRESENTATIVE I","admin"]
["HUMAN RESOURCES REPRESENTATIVE II","admin"]
["HUMAN RESOURCES TECHNICAL SUPPORT SPECIALIST","admin"]
["I & C Technician","technical"]
["I H O DEPUTY DIRECTOR, E H S","admin"]
["I H O OFFICER, E H S","admin"]
["I H O PROJECT TECHNICIAN, E H S","admin"]
["I H O SENIOR OFFICER, E H S","admin"]
["I H O TECHNOLOGIST, E H S","admin"]
["I H P ASSISTANT OFFICER, E H S","admin"]
["I H P SENIOR OFFICER, E H S","admin"]
["I H P Technologist, E H S","admin"]
["I S","admin"]
["I S ADMININSTRATIVE SERVICES TEAM LEADER","admin","it"]
["I S AUDIT SUPERVISOR","admin",null,"2005-12-15"]
["I S NEWS COORDINATOR","admin"]
["I S SITE COORDINATOR","admin"]
["I T CONSULTANT I I I, OPERATIONS & SUPPT SERVICES","admin"]
["I T Consultant III, Hardware and Network Support","admin"]
["I T T CAREER DEV ASSOC PROFESSOR","faculty"]
["I T T CAREER DEVELOPMENT ASSOCIATE PROFESSOR","faculty"]
["I/S COMPUTER ASSISTANT","admin",null,"2005-12-15"]
["I/T PROJECT COORDINATOR","admin"]
["I/T SPECIALIST","admin"]
["I/T TRAINER","admin"]
["IDDS Participants","admin","it"]
["IDEAS Competition and Fellowship Coord","admin"]
["IHP Assistant Officer, EHS","admin"]
["IHP Deputy Director, EHS","admin"]
["IHP Officer, EHS","admin"]
["IHP Project Technician, EHS","admin",null,"2004-01-12"]
["IHP Senior Officer, EHS","admin","it","2004-01-12"]
["IHP Technologist, EHS","admin"]
["Image Assay Developer II","technical"]
["IMVP Co-Director","admin"]
["INCOMING FRESHMAN","student"]
["incoming graduate","student","it"]
["INCOMING STUDENT","student","it"]
["INCOMING STUDENT?","student","it","2004-01-12"]
["INDUSTRIAL DEVELOPMENT OFFICER","admin","it","2004-04-01"]
["Industrial Hygiene Officer, EHS","admin","it"]
["INDUSTRIAL LIAISON OFFICER","admin","it"]
["INDUSTRIAL RELATIONS LIBRARIAN","admin"]
["Industrial Relations Librarian & Ref Coord, Dewey","admin"]
["Industry Co-Director / LFM","admin"]
["Info Services Librarian, Engineering & Science","admin"]
["Info Specialist, Info Srvcs, Corp Reltns","admin",null,"2004-01-12"]
["Info. Service Librarian, Engineering & Science Lib","admin",null,"2005-12-15"]
["Informatics Program Coordinator","admin"]
["Informatics Project Administrator","admin"]
["Informatics Systems Architect","admin",null,"2004-01-12"]
["Information & Network Security Analyst","admin"]
["Information Designer","admin","it"]
["INFORMATION OFFICER","admin"]
["INFORMATION SERVICES & TECHNOLOGY","admin","it"]
["INFORMATION SPECIALIST","admin","it"]
["INFORMATION SPECIALIST, INFO SRVCS, CORP RELATIONS","admin","it"]
["INFORMATION SYSTEM MANAGER","admin"]
["INFORMATION SYSTEMS & MEDICAL RECORDS","admin"]
["INFORMATION SYSTEMS ADMINISTATOR","admin"]
["INFORMATION SYSTEMS ADMINISTRATOR","admin","it"]
["Information Systems Manager","admin"]
["Information Systems Training Specialist","admin","it"]
["Information Technology Audit Project Leader","admin","it"]
["Information Technology Audit Specialist","admin",null,"2005-12-15"]
["Information Technology Librarian","admin","it"]
["INFORMATION TECHNOLOGY LIBRARIAN FOR COLLECT SRVCS","admin",null,"2005-12-15"]
["Information Technology Manager","admin"]
["Infrastructure Developer","admin"]
["Inspector A","technical"]
["Inspector B","technical"]
["Inspector C","technical"]
["Inspector D","technical"]
["INSTITUTE AUDITOR","admin"]
["Institute Chaplain","admin","it","2004-01-12"]
["INSTITUTE COPIER PROGRAM MANAGER","admin"]
["INSTITUTE PROF & DUGALD C JACKSON PROFESSOR","faculty"]
["Institute Prof Emeritus & Prof Emeritus of EAPS","faculty",null,"2005-12-15"]
["INSTITUTE PROF EMERITUS, SENIOR LECTURER","other academic",null,"2004-01-12"]
["Institute Prof,  EECS,  Acting Dir, ESD and CTPID","faculty"]
["Institute Prof,  EECS,  Acting Director CTPID","faculty"]
["INSTITUTE PROFESSOR","faculty"]
["Institute Professor and Professor of ChemE & BE","faculty"]
["INSTITUTE PROFESSOR EMERITUS","other academic","it"]
["INSTITUTE PROFESSOR EMERITUS / SENIOR LECTURER","other academic"]
["INSTITUTE PROFESSOR EMERITUS/ SR LECTURER, PHYSICS","other academic","it"]
["Institute Professor Emeritus/Senior Lecturer","other academic","it"]
["Institute Professor Emeritus/Sr Lecturer, Physics","other academic","it"]
["INSTITUTE PROFESSOR OF MUSIC","faculty",null,"2005-04-06"]
["Institute Professor, Aero & Astro and Eng Sys Div","faculty"]
["Institute Professor, Comp Sci & Eng & Eng Sys Div","faculty"]
["Instr of PE/Hd Coach, Wmn's Crs Cntry &","other academic"]
["INSTRUCTION COORDINATOR","admin"]
["INSTRUCTION COORDINATOR & ECONOMICS LIBRARIAN","admin"]
["Instruction Coordinator, Dewey","technical","it"]
["Instruction Coordinator, Humanities","admin","it","2004-01-12"]
["Instruction Coordinator, Humanities Library","admin",null,"2005-12-15"]
["Instructional Course Designer","admin",null,"2004-01-12"]
["INSTRUCTIONAL DESIGNER","admin",null,"2004-01-12"]
["INSTRUCTOR","other academic"]
["INSTRUCTOR / HEAD COACH OF MEN'S LW CREW","other academic"]
["INSTRUCTOR / HEAD COACH, MEN'S HEAVYWEIGHT CREW","other academic"]
["INSTRUCTOR, EDGERTON CENTER ASSISTANT DIRECTOR","other academic"]
["INSTRUCTOR, HEAD COACH MEN'S & WOMEN'S FENCING","other academic"]
["INSTRUCTOR, HEALTH SCIENCES AND TECHNOLOGY","other academic"]
["Instructor/Assistant Director, Undergraduate Lab","admin"]
["Instructor/Coach","other academic",null,"2004-05-01"]
["INSTRUCTOR/COACH MEN'S LIGHTWEIGHT ROWING","other academic"]
["INSTRUCTOR/COACH OF MEN'S HEAVYWEIGHT ROWING","other academic"]
["Instructor/Coach, Men's Tennis","admin"]
["Instructor/Head Coach of Men's LW Crew","other academic"]
["Instructor/Head Coach, Men's Heavyweight Crew","other academic"]
["INSTRUMENT MAKER","technical"]
["INSTRUMENT SYSTEMS TECHNICIAN","technical","it"]
["INSTRUMENT SYSTEMS WORKER","technical"]
["Instrumentation Specialist, Facilities","technical"]
["Insurance Administrator","admin","it","2004-01-12"]
["INSURANCE MANAGER","admin","it"]
["Integrative Program Officer","admin","it","2004-01-12"]
["Intellectual Property Associate","admin",null,"2005-03-15"]
["INTELLECTUAL PROPERTY COORDINATOR","admin",null,"2005-12-15"]
["Intellectual Property Manager","admin"]
["Intercolleg Sports Business Oper Asst","admin"]
["INTERIM ASSOCIATE DIRECTOR FOR PUBLIC SERVICES","admin"]
["Interim Coach - Water Polo","other academic","it","2004-01-12"]
["Interim Coack, W Open Weight Rowing","admin"]
["Interim Coordinator of the Student Art Association","admin"]
["Interim Dean","faculty"]
["Interim Department Head","faculty"]
["Interim Dept Head / Wolfe Prof of Physics","faculty"]
["Interim EVP & Director, VMS","admin"]
["Interim Program Officer","admin",null,"2004-01-12"]
["INTERIM WOMEN'S FENCING COACH","technical"]
["INTERIOR DESIGNER/ SPACE PLANNER","admin","it","2004-01-12"]
["Interior Designer/Space Planner","admin"]
["INTERN COORDINATOR (JAPAN PROGRAM)","admin",null,"2004-01-12"]
["INTERNAL AUDITOR","admin","it"]
["Internal Management Consultant","admin"]
["INTERNAL MEDICINE COORDINATOR","admin","it"]
["INTERNAL SENIOR AUDITOR","admin"]
["INTERNATIONAL MARKETING MANAGER","admin"]
["International Marketng & Publicity Coord","admin"]
["INTERNATIONAL PROMOTION MANAGER","admin"]
["International Student Advisor & Coord. of Hosts","admin"]
["International Student Worker","admin"]
["International Students Advisor","admin"]
["International Visiting Student","student","it"]
["International Visiting Students","admin"]
["INTERNAT'L PROMO MGR","admin","it"]
["INTERNET PROJECTS COORDINATOR, MIT PRESS","admin","it"]
["Internet Sales Account Mgr","admin"]
["Internship Coordinator","admin",null,"2005-12-15"]
["INTRANET MANAGER, MIT PRESS","admin",null,"2005-10-01"]
["Inventory Clerk","admin","it","2005-03-15"]
["Inventory Coordinator","admin"]
["Investment Accounting Officer","admin","it"]
["INVESTMENT ANALYST","admin",null,"2005-12-15"]
["Investment Associate","admin"]
["INVESTMENT OPERATIONS ADMINISTRATOR","admin"]
["Irradiation Services Coordinator","admin"]
["IS Administrative Services Team Leader","admin"]
["IS Computer Assistant","admin"]
["IS MANAGER","admin",null,"2005-12-15"]
["IS News Coordinator","admin"]
["IS Site Coordinator","admin"]
["Islamic Image Coll Spclst","technical"]
["IT ADMINISTRATOR, R L S L P","admin"]
["IT CONSULTANT","admin"]
["IT CONSULTANT I","admin"]
["IT CONSULTANT I I","admin"]
["IT CONSULTANT I I I","admin"]
["IT CONSULTANT I I, OPERATIONS & SUPPORT SERVICES","admin"]
["it consultant ii","admin"]
["IT Consultant II, Hardware & Network Support","admin",null,"2005-12-15"]
["IT CONSULTANT III","admin","it"]
["IT Consultant III, Hardware & Network Support","admin"]
["IT Consultant III, Hardware and Network Support","admin","it"]
["IT Director Emeritus","admin"]
["IT DISCOVERY PROJECT MANAGER","admin"]
["IT Help Desk Receptionist","admin"]
["IT Help Services Analyst","admin"]
["IT MANAGER","admin",null,"2004-01-12"]
["IT Manager, Credit Union","admin"]
["IT MANAGER, MIT PRESS","admin",null,"2005-07-01"]
["IT Project Coordinator","admin",null,"2005-10-01"]
["IT Project Coordinator I","admin",null,"2004-01-12"]
["IT Project Coordinator II","admin"]
["IT Project Manager","admin"]
["IT Security Awareness Consultant","admin"]
["IT Specialist","admin"]
["IT Support Analyst","admin"]
["IT Training Consultant","admin"]
["IT/Operations Support Specialist","admin"]
["ITT Career Development Assistant Professor of EE","faculty"]
["ITT Career Development Professor","faculty"]
["ITT CAREER DEVLPMT ASSOC PROFESSOR","faculty"]
["J N MAGUIRE PROF OF INFO TECH","faculty"]
["J N MAGUIRE PROFESSOR OF INFORMATION TECHNOLOGY","faculty"]
["J R East Professor","faculty"]
["J Spencer Standish '45 Professor of Management","faculty"]
["Jamieson Career Dev Assistant Professor of EECS","faculty"]
["JAVA ANALYST PROGRAMMER","admin",null,"2005-10-01"]
["Java/J2EE Web Developer","admin"]
["Jay Forrester Prof of Mgmt, Dir of Sys Dynamics","faculty"]
["Jerome & Dorothy Lemelson Profesor of Mgmt & Econ","faculty"]
["JEROME AND DOROTHY LEMELSON PROF OF MGMT & ECON","faculty",null,"2005-12-15"]
["Jerome C. Hunsicker Visiting Professor","other academic"]
["JEWISH CHAPLAIN","admin"]
["jewish chaplain, director hillel","admin"]
["Joan & Irwin M Jacobs Prof of Elec Eng and A&A","faculty"]
["JOHN & DOROTHY WILSON PROF AND PROF OF BIOLOGY","faculty","it","2004-01-12"]
["JOHN & DOROTHY WILSON PROFESSOR / PROF OF BIOLOGY","faculty",null,"2004-01-12"]
["John & Dorothy Wilson Professor/Prof of Biology","faculty"]
["JOHN C HEAD I I I DEAN","faculty",null,"2004-01-12"]
["JOHN C HEAD III DEAN","faculty"]
["John C Sheehan Prof of Chem & Associate Dept Head","faculty"]
["John C Sheehan Professor of Chemistry","faculty",null,"2005-08-01"]
["JOHN F ELLIOT PROFESSOR OF MATERIAL SCIENCE","faculty",null,"2005-12-15"]
["JOSEPH F & NANCY P KEITHLEY PROF OF ELEC ENG","faculty"]
["Joseph F & Nancy P Keithley Professor of Elec Eng","faculty"]
["Joseph R. Mares (1924) Assistant Professor","faculty"]
["JOURNALS CIRCULATION MANAGER, M I T PRESS","admin"]
["Journals Circulation Manager, MIT Press","admin"]
["Journals Editorial & Production Manager","admin"]
["JOURNALS EDITORIAL AND PRODUCTION MANAGER","admin"]
["Journals Internet Marketing Mgr","admin"]
["Journals Manager","admin",null,"2004-01-12"]
["Journals Marketing Coordinator","admin"]
["JOURNALS MARKETING MANAGER","admin"]
["JOURNALS PRODUCTION","admin","it","2004-01-12"]
["Journals Production Coordinator","admin"]
["Journals Promotion Coordinator","admin"]
["JOURNALS PROMOTION DESIGNER","admin"]
["JOURNALS PROMOTION MANAGER","admin"]
["Journals, Subsidiary Rights Manager, The MIT Press","admin"]
["JP MARES PROF OF CHEMICAL ENGR & BIOENGINEERING","faculty",null,"2004-01-12"]
["JP MARES PROFESSOR, CHEMICAL ENGR & BIOENGINEERING","faculty"]
["JR EAST PROFESSOR","faculty"]
["JR MARES PROF CHEM ENG, CO-DIR DIV BIOENG&ENV HEAL","faculty",null,"2004-01-12"]
["JR Mares Professor, Chemical Engr & Bioengineering","faculty"]
["Jr. Web Editor","admin"]
["Julius A Stratton Professor/Director","faculty",null,"2005-12-15"]
["JULIUS A. STRATTON PROF, DIR","faculty"]
["junior","student"]
["JUNIOR CASHIER","technical"]
["Karl Van Tassel Career Dev Associate Professor","faculty"]
["KAWASAKI PROFESSOR OF ENGINEERING","faculty",null,"2004-04-01"]
["KDD CAREER DEV ASSOC PROF","faculty"]
["Kenan Sahin Dean","faculty"]
["Kenan Sahin Distinquished Prof of Linquistics","admin"]
["KEPCO PROF OF NUCLEAR ENG/PROF MECHANICAL ENGR","faculty"]
["Kepco Professor, Nuclear Eng/Prof Mechanical Engr","faculty"]
["kerb name: elendil","student"]
["King Bhumipol Professor","faculty"]
["KIRIN PROFESSOR OF MARKETING","faculty"]
["KITCHEN WORKER","technical"]
["Knight Reasearch Fellow","admin"]
["Knight Research Fellow","research",null,"2005-06-01"]
["KNIGHT SCIENCE JOURNALISM FELLOW","admin"]
["L A I PROGRAM MANAGER","admin"]
["L F M DIRECTOR OF RESEARCH","research"]
["L F M RESEARCH ENGINEER","research"]
["LAB AIDE","technical"]
["Lab Assistant","admin"]
["Lab Assistant I","research","it"]
["Lab Assistant II","research","it"]
["Lab Assistant III","research"]
["Lab Associate","research",null,"2004-01-12"]
["LAB MANAGER","admin"]
["Laboratory & Facilities Manager","admin"]
["LABORATORY AID","technical"]
["LABORATORY AIDE","technical",null,"2004-01-12"]
["Laboratory Assistant","research"]
["LABORATORY ASSOCIATE","technical"]
["LABORATORY COORDINATOR","technical"]
["Laboratory Instructor","technical"]
["LABORATORY MANAGER","admin"]
["LACTATION CONSULTANT & ADMINISTRATIVE ASSISTANT","admin"]
["LAI COMMUNICATIONS DIRECTOR","admin"]
["LAI Program Manager","admin","it"]
["LAI Stakeholder Co-Director","admin"]
["LAMMOT DU PONT PROF OF CHEM ENG & PROF OF MAT SCI","faculty","it","2004-04-01"]
["LAMMOT DU PONT PROFESSOR, CHEM ENG & MAT SCIENCE","faculty","it","2005-10-01"]
["LANDSCAPE ARCHITECT & SR PROJ MGR, MIT CAP PROJ GR","admin",null,"2005-08-01"]
["LANDSCAPE WORKER","technical","it","2004-01-12"]
["Latham Family Career Dev Assc Prof of Chemistry","faculty"]
["Latham Family Career Dev Asst Prof of Chemistry","faculty"]
["Lead Cashier","technical",null,"2005-03-15"]
["Lead Conference Services Agent, EH","admin"]
["LEAD DIET AIDE","technical"]
["Lead Food and Beverage Server, EH","technical"]
["Lead Food and Beverage Waitperson, EH","technical",null,"2004-05-01"]
["Lead Guest Services Attendant, EH","technical"]
["Lead Sergeant","technical",null,"2004-01-12"]
["Lead SW Enginer/Kerberos for Windows","admin"]
["LEADER OF IONOSPHERIC PLASMA RESEARCH GROUP","admin"]
["LEADER, IONOSPHERIC PLASMA RESEARCH GROUP","research"]
["Leader, User Groups & Negotiated Agreem","admin"]
["LEADER, USER GROUPS & NEGOTIATED AGREEMENTS","admin","it"]
["Leader, User Groups & Negotiated Agrmnt","admin"]
["Leadership Giving Officer","admin"]
["Learning Spaces Systems Administrator","admin",null,"2004-01-12"]
["Learning Technologies Coordinator","admin"]
["LECT, DIR V I - A PROGRAM, EMERITUS","other academic"]
["LECT, MANAGING DIRECTOR UNDERGRADUATE TEACHING LAB","other academic"]
["LECTURER","other academic",null,"2005-09-01"]
["LECTURER & TECHNICAL INSTRUCTOR","other academic"]
["Lecturer in English Language Studies","other academic",null,"2005-12-15"]
["LECTURER IN FRENCH","other academic"]
["LECTURER IN GERMAN","other academic"]
["Lecturer in Middle Eastern History","other academic"]
["LECTURER IN S T S","other academic"]
["Lecturer in Writing and Communication","other academic"]
["LECTURER OF MATHEMATICS","other academic",null,"2004-01-12"]
["LECTURER ON LEAVE","other academic"]
["LECTURER, COMMUNICATION","other academic"]
["LECTURER, CONCOURSE","other academic"]
["Lecturer, Concourse Program","admin"]
["Lecturer, Earth System Initiative","other academic","it"]
["Lecturer, ESG & Concourse","other academic","it"]
["Lecturer, Scholar","other academic",null,"2005-12-15"]
["LECTURER, SCHOOL OF ENGR AND ANTHROPOLOGY","other academic","it","2004-01-12"]
["LECTURER, THEATER ARTS","other academic","it"]
["LECTURER/PRINCIPAL RESEARCH SCIENTIST/DIR COMP LAB","other academic"]
["LECTURER/TECH INSTRUCTOR","other academic"]
["LEE & GERALDINE MARTIN PROFESSOR OF ENVIRO STUDIES","faculty"]
["LEGAL ASSISTANT","admin","it"]
["LEITCH ASSOC PROF, HIST & ASSOC HSMSTR, GREEN HALL","faculty"]
["LEMELSON MIT PROGRAM / PROGRAM OFFICER","admin",null,"2004-01-12"]
["Lemelson MIT Program/Program Officer","admin",null,"2005-12-15"]
["Lending Representative Sr, Credit Union","admin"]
["Lending Representative, Credit Union","admin"]
["Lester Wolfe Professor","faculty"]
["LESTER WOLFE PROFESSOR OF PHYSICS","faculty"]
["LEWIS MUSIC LIBRARIAN","admin"]
["LFM Research and Internship Manager","admin","it"]
["LFM RESEARCH ENGINEER","research","it"]
["LIAISON COORDINATOR","admin","it"]
["LIBRARIAN","admin","it"]
["LIBRARIAN FOR AGA KHAN PROGRAM, DEVELOPING AREAS","admin","it"]
["LIBRARIAN I","admin","it"]
["LIBRARIAN I I","admin","it"]
["Librarian II","admin","it"]
["Librarian III","admin","it"]
["LIBRARIAN, DEWEY LIBRARY","admin","it"]
["LIBRARIAN, HUMANITIES LIBRARY","admin","it"]
["Library Assist, Acquisitions & Licensing Services","admin","it"]
["LIBRARY ASSISTANT","admin","it","2004-01-12"]
["Library Assistant I","admin","it"]
["LIBRARY ASSISTANT II","admin","it"]
["LIBRARY ASSISTANT III","admin","it"]
["LIBRARY ASSISTANT V","admin","it"]
["Library Assistant,  Dewey","admin","it"]
["Library Assistant,  Library Storage Annex","admin","it"]
["Library Assistant,  Preservation Services","admin","it"]
["Library Assistant,  RetroSpective Collection","admin"]
["Library Assistant, Acquisitons & Licensing Svcs","admin"]
["LIBRARY ASSISTANT, ADMINISTRATIVE SERVICES","admin","it"]
["LIBRARY ASSISTANT, AERO & ASTRO","admin"]
["Library Assistant, Aero & Astro Library","admin"]
["LIBRARY ASSISTANT, BARKER ENGINEERING","admin"]
["Library Assistant, Barker Library","admin"]
["Library Assistant, Biblio Access Services","admin"]
["Library Assistant, Cataloging & Metadata Services","admin"]
["Library Assistant, Coll Management Services","admin",null,"2005-12-15"]
["Library Assistant, Coll Mgmt Serv","admin"]
["Library Assistant, Collection Management Services","admin"]
["Library Assistant, Delivery Services","admin"]
["LIBRARY ASSISTANT, DEWEY","admin"]
["Library Assistant, Dewey & Humanities","admin"]
["Library Assistant, Dewey Library","admin"]
["Library Assistant, Document Services","admin"]
["Library Assistant, Engineering & Science Libraries","admin"]
["Library Assistant, Hayden","admin"]
["Library Assistant, Hayden Access Services","admin"]
["Library Assistant, Hayden Circulation","admin"]
["Library Assistant, Hayden Circulation Department","admin"]
["Library Assistant, Humanities","admin"]
["Library Assistant, Institute Archives","admin"]
["Library Assistant, Lindgren","admin",null,"2004-06-01"]
["LIBRARY ASSISTANT, MUSIC","admin"]
["Library Assistant, Preservation Services","admin",null,"2005-06-01"]
["Library Assistant, RetroSpective Collection","admin",null,"2005-12-15"]
["Library Assistant, Rotch","admin"]
["Library Assistant, Rotch Vis Collections","admin"]
["Library Assistant, Rotch Visual Collections","admin"]
["Library Assistant, Rotch Visual Colls","admin"]
["Library Assistant, Sch-Pl","admin"]
["LIBRARY ASSISTANT, SCIENCE","admin"]
["LIBRARY ASSISTANT, SER & ACQ SERVICES","admin"]
["LIBRARY COORDINATOR","admin",null,"2004-06-01"]
["Library Liaison, Physics","admin"]
["Library Storage Annex Supervisor","admin"]
["LIBRARY SYSTEMS MANAGER","admin",null,"2005-08-01"]
["LIBRARY TECHNOLOGY CONSULTANT","admin",null,"2004-06-01"]
["LICENSING ASSOCIATE","admin"]
["LIEUTENANT","technical"]
["LIFE INCOME FUNDS ADMINISTRATOR","admin"]
["LIGHTWEIGHT MEN'S CREW","technical",null,"2005-12-15"]
["LIMS Screening Application Engineer II","admin"]
["Lincoln Lab","non-mit"]
["LINDGREN LIBRARIAN","admin",null,"2005-12-15"]
["Lindgren, Science & Nuclear Eng Librarian","admin"]
["Lindgren, Science & Nuclear Eng Librarian","admin"]
["LINGUISTICS ASSOCIATE PROFESSOR","faculty"]
["LINGUISTICS PROFESSOR","faculty"]
["LINGUISTICS, ASSOCIATE PROFESSOR","faculty"]
["LINGUISTICS, INSTITUTE PROFESSOR","faculty"]
["LINGUISTICS, INSTITUTE PROFESSOR EMERITUS","other academic"]
["LINGUISTICS, PROFESSOR","faculty"]
["LINGUISTICS, RESEARCH AFFILIATE","research"]
["LINGUISTICS, VISITING PROFESSOR","other academic"]
["LINGUISTICS, VISITING SCHOLAR","other academic"]
["LISCW","admin"]
["Lister Career Development Associate Professor","faculty"]
["LISTSERV SUBSCRIBER","non-mit"]
["LITIGATION MANAGEMENT & RISK MANAGEMENT COUNSEL","admin"]
["Litigation Mgmt & Risk Mgmt Counsel","admin"]
["LL - Assistant Group Leader","research"]
["LL - Assistant Staff","research",null,"2005-07-01"]
["LL - Associate Group Leader","admin"]
["LL - Associate Staff","admin",null,"2004-01-12"]
["LL - Group Leader","research",null,"2004-01-12"]
["LL - Senior Staff","admin"]
["LL - Specialist","research"]
["LL - Technical Staff","admin"]
["LL -Scholar","admin"]
["LL-Associate Staff","admin"]
["LOAN COUNSELOR","admin",null,"2004-01-12"]
["LOAN OFFICER","admin"]
["LOAN PROCESSOR LENDING REPRESENTATIVE","admin"]
["Loan Representative","admin"]
["Local Tech Expert / Lib Asst, Document Services","admin"]
["Local Tech Expert/Lib Asst, Document Services","admin"]
["LOCAL TECHNOLOGY EXPERT","admin"]
["Local Technology Expert, ALS/CAMS","admin",null,"2004-01-12"]
["Local Technology Expert, Barker Engineering","admin"]
["LOCAL TECHNOLOGY EXPERT, BARKER ENGINEERING","admin",null,"2004-01-12"]
["Local Technology Expert, BAS/SAS","admin",null,"2004-01-12"]
["LOCAL TECHNOLOGY EXPERT, DEWEY","admin"]
["LOCAL TECHNOLOGY EXPERT, SCIENCE","admin"]
["LOCKSMITH","technical",null,"2005-12-15"]
["Logistics Administrator, LL","admin"]
["Long Term Disability - COAR","admin"]
["Long Term Disability CADM","admin"]
["Long Term Disability CRDU","admin",null,"2004-01-12"]
["Long Term Disability CSEU","admin"]
["Long Term Disability CSPT","admin"]
["Long Term Disability CSRS","admin",null,"2004-05-01"]
["Long Term Disability L304","admin"]
["Long Term Disability L305","admin"]
["Long Term Disability L306","admin"]
["Long Term Disability LPTX","admin"]
["LOUIS E SELEY PROF OF APPLIED ECON","faculty",null,"2005-12-15"]
["Louis E Seley Professor of Applied Economics","faculty",null,"2004-01-12"]
["LSA Conference Faculty","faculty",null,"2005-12-15"]
["LSC","technical"]
["Luce Postdoctoral Fellow","other academic"]
["LUTHERAN CHAPLAIN","admin",null,"2005-10-01"]
["M C C CONSULTANT","admin"]
["M L K VISITING ASSISTANT PROFESSOR","faculty",null,"2005-06-01"]
["M L K VISITING SCHOLAR","other academic"]
["M L King Jr Visiting Associate Professor","faculty",null,"2004-01-12"]
["M L KING JR VISITING SCHOLAR","other academic"]
["M L KING, JR VISITING ASSOCIATE PROFESSOR","other academic"]
["M M KOERNER '49 CAR DEV ASSOCIATE PROFESSOR-ENTREP","faculty"]
["MAC ANALYST/PROGRAMMER","admin",null,"2005-10-01"]
["MACDUFFIE","admin"]
["MACHINE OPERATOR CUSTODIAN","technical"]
["MACHINIST A","technical"]
["MacVicar Faculty Fellow, Ford Prof of Engineering","faculty",null,"2005-03-15"]
["Mail Clerk","technical"]
["MAIL PROCESSOR A","technical"]
["MAIL PROCESSOR B","technical"]
["MAIL PROCESSOR C","technical","it"]
["Maint Planner/Scheduler","technical"]
["MAINTENANCE MECHANIC","technical"]
["MAINTENANCE MECHANIC, C U P","technical","it"]
["Maintenance Mechanic, CUP","technical"]
["Maintenance Planner - CUP","technical"]
["MAINTENANCE/SUPERVISOR COACH C P U","technical"]
["Maintenance/Supervisor Coach CPU","technical"]
["MAJOR GIFTS OFFICER","admin",null,"2005-10-01"]
["MAJOR GIFTS OFFICER II","technical",null,"2005-03-15"]
["MANAGER","technical"]
["MANAGER BLDG & GROUNDS SERVICES, FACILITIES DEPT","admin"]
["MANAGER DRAWING INFORMATION SYSTEMS","admin"]
["Manager Evening Operations","admin"]
["Manager Finishing Laboratory","admin"]
["MANAGER FOR ACADEMIC PROGRAMME","admin"]
["manager for academic programs","admin",null,"2004-04-01"]
["MANAGER FOR DISTANCE EDUCATION","admin"]
["Manager for Education, CMI","admin"]
["MANAGER FOR FINANCE, MIT HEALTH PLANS","admin"]
["Manager Knowledge Exchange, CMI","admin",null,"2004-01-12"]
["MANAGER OF ADMIN AND SEC HEAD CENTRAL ADMIN","admin"]
["MANAGER OF ADMINISTRATIVE SERVICES","admin"]
["MANAGER OF ADMINISTRATIVE SERVICES, C A O","admin",null,"2004-06-01"]
["MANAGER OF APPLICATION AND DESKTOP SERVICES","admin",null,"2004-05-01"]
["MANAGER OF BENEFITS SERVICES","admin"]
["MANAGER OF CAPITAL PROJECTS FINANCIAL REPORTING","admin"]
["Manager of Career and Talent Management","admin"]
["Manager of Career Planning @ M I T","admin",null,"2004-01-12"]
["MANAGER OF CAREERS PLANNING @ M I T","admin",null,"2005-10-01"]
["MANAGER OF COMMUNICATIONS","admin"]
["MANAGER OF COMPUTATIONAL FACILITIES","admin"]
["MANAGER OF CONFERENCE SERVICES","admin"]
["Manager of Conferences & Special Events","admin",null,"2004-01-12"]
["MANAGER OF CONFERENCES AND SPECIAL EVENTS","admin"]
["MANAGER OF CORPORATE RELATIONS","admin"]
["MANAGER OF DATA PROCESSING","admin",null,"2005-10-01"]
["MANAGER OF DATA PROCESSING, C A O","admin"]
["Manager of Data Processing, CAO","admin"]
["Manager of Data Processing, IS & T","admin"]
["MANAGER OF DATA SECURITY","admin"]
["MANAGER OF DEPARTMENTAL COMPUTING","admin"]
["MANAGER OF DISABILITIES SERVICES","admin",null,"2004-06-01"]
["Manager of Educational Initiatives","admin"]
["MANAGER OF ENGINEERING FACILITIES","admin","it"]
["MANAGER OF EVENING OPERATIONS, RLSLP","admin","it"]
["MANAGER OF EVENT PLANNING","admin"]
["Manager of Facilities and Operations","admin"]
["Manager of Facilities Team","admin"]
["MANAGER OF FEDERAL COST STUDIES","admin",null,"2005-12-15"]
["MANAGER OF FINANCE & ADMINISTRATION, L F M / S D M","admin"]
["MANAGER OF FINANCE & ADMINISTRATION, LFM/SDM","admin"]
["MANAGER OF FINANCE AND ADMINISTRATION","admin"]
["Manager of Graduate Student Career Development","admin"]
["Manager of Health and Welfare Benefits","admin"]
["MANAGER OF INFORMATION SERVICES","admin"]
["MANAGER OF INFORMATION SYSTEMS AND NETWORKING","admin"]
["MANAGER OF MACINTOSH TECHNICAL SERVICES","admin"]
["Manager of Mechanical, Elec & Plumbing Operations","admin"]
["MANAGER OF MEDICAL RECORDS & ASST FACILITIES MGR","admin"]
["MANAGER OF OPERATIONS","admin"]
["MANAGER OF PLANNING AND COUNSELING SERVICES","admin"]
["Manager of Research, CMI","admin",null,"2004-01-12"]
["MANAGER OF SOFTWARE/DATA SERVICES","admin"]
["Manager of Special Projects","admin",null,"2005-04-06"]
["MANAGER OF SYSTEMS/SENIOR PROGRAMMER, CECI","admin"]
["Manager of Workforce and Career Planning","admin"]
["Manager, 5ESS Operations","admin"]
["Manager, Accounting & Finance","admin"]
["MANAGER, ACCOUNTING DEPARTMENT, MIT PRESS","admin"]
["Manager, Accounting Dept, MIT Press","admin"]
["MANAGER, ADMINISTRATION & FINANCE","admin"]
["MANAGER, ADMINISTRATIVE SERVICES","admin"]
["MANAGER, ALUMNI","admin"]
["MANAGER, ALUMNI RECOGNITION PROGRAM","admin"]
["Manager, AMPS","admin"]
["MANAGER, ANIMAL RESOURCES","admin"]
["Manager, Applications and Desktop Services","admin"]
["Manager, Applications and Network Services","admin"]
["MANAGER, ATHLETIC FACILITIES","admin"]
["MANAGER, AUDIO VISUAL","admin"]
["Manager, Billing and Registration","admin"]
["Manager, Budget Analysis & Purchasing","admin"]
["MANAGER, CAMPUS ACTIVITIES COMPLEX","admin"]
["Manager, Cancer Genomics Infor","admin"]
["MANAGER, COMMENCEMENT/GRADUATE AUDIT","admin"]
["MANAGER, COMMITMENT TO CARE","admin",null,"2005-12-15"]
["MANAGER, COMPUTER FACILITIES","admin"]
["Manager, Computer Finishing","admin"]
["MANAGER, COMPUTER OPERATIONS","admin"]
["Manager, Computer Support/ Training","admin",null,"2005-12-15"]
["Manager, Computer Support/Training","admin",null,"2004-01-12"]
["Manager, Contract Administration","admin"]
["Manager, Contract and Grants","admin"]
["Manager, Contracts and Grants","admin"]
["Manager, Contracts and Grants","admin"]
["MANAGER, COPY TECHNOLOGY CENTERS","admin"]
["Manager, Core Sequencing","admin",null,"2005-06-01"]
["Manager, Custodial Services","admin"]
["MANAGER, CUSTOMER SUPPORT TELEPHONE SUPPORT SRVCS","admin"]
["MANAGER, DATA ENTRY SERVICES","admin"]
["Manager, Departmental IT Resources","admin"]
["Manager, Diversity Recruitment","admin",null,"2005-10-01"]
["Manager, Donor Relations","admin",null,"2004-01-12"]
["MANAGER, EDUCATIONAL DESIGN AND DEVELOPMENT","admin",null,"2006-07-01"]
["Manager, Educational Planning & Support","admin"]
["Manager, Evening Operations","admin"]
["Manager, Events and Information Center","admin",null,"2004-01-12"]
["Manager, Facilities Administration","admin"]
["Manager, Facilities Information Systems","faculty",null,"2005-12-15"]
["MANAGER, FACILITIES OPERATIONS","technical"]
["MANAGER, FACULTY DIVERSITY SEARCHES","admin"]
["MANAGER, FINANCE & ADMINISTRATION","admin"]
["MANAGER, FINANCE AND ADMINISTRATION","admin"]
["Manager, Financial Operations","admin"]
["Manager, Financial Operations RLSLP","admin"]
["MANAGER, FINANCIAL SERVICES","admin"]
["Manager, Genome Closure","admin"]
["Manager, Genotyping","admin"]
["Manager, Genotyping Operations","admin",null,"2005-03-15"]
["MANAGER, H S T AT H M S","admin","it"]
["MANAGER, HEALTH PLAN ENROLLMENTS AND BENEFITS","admin"]
["Manager, Health Plans","admin"]
["MANAGER, HR","admin",null,"2004-06-01"]
["MANAGER, HRIS","admin"]
["Manager, HR-Payroll Service Center","admin"]
["Manager, HST AT HMS","admin"]
["MANAGER, I T SERVICES","admin",null,"2004-01-12"]
["Manager, I/T Security Support","admin"]
["Manager, Information Security/Integrity","admin"]
["Manager, Intercollegiate Equipment Operations","admin"]
["Manager, Intercollegiate Equipment Ops","admin"]
["Manager, Internal Reporting","admin"]
["MANAGER, INVESTMENT ACCOUNTING","admin",null,"2004-01-12"]
["Manager, Investment Accounts","admin"]
["Manager, Investment Administration","admin",null,"2005-12-15"]
["Manager, IS","admin"]
["MANAGER, LABOR RELATIONS","admin"]
["MANAGER, LEARNING ENVIRONMENT SERVICES","admin"]
["Manager, Library Construction","admin"]
["MANAGER, LOAN COLLECTIONS","admin"]
["Manager, Loan Program Administration","admin"]
["MANAGER, M I T CARD OFFICE","admin"]
["MANAGER, MAIL SERVICES","technical"]
["Manager, Marketing & Market Research","admin"]
["Manager, MIT Card Services","admin"]
["Manager, MIT Network","admin",null,"2005-12-15"]
["Manager, MIT Press Bookstore","admin"]
["Manager, MITSG Center for Coastal Resources","admin"]
["MANAGER, MITSG CTR COASTAL RESOURCES","admin"]
["Manager, Muddy Charles Pub","admin"]
["MANAGER, NETWORK SUPPORT SERVICES","admin"]
["Manager, New Academic Initiatives","admin"]
["MANAGER, OFF CAMPUS HOUSING SERVICE","admin"]
["MANAGER, OFFICE OF GRADUATE HOUSING ASSIGNMENTS","admin"]
["MANAGER, ORDER FULFILLMENT & COMPUTER OPERATIONS","admin"]
["Manager, Planned Giving Services","admin"]
["MANAGER, PRESIDENT'S HOUSE","admin"]
["MANAGER, RENOVATION & CONSTRUCTION","admin"]
["MANAGER, REPAIR AND MAINTENANCE","admin",null,"2005-12-15"]
["Manager, Server Operations","admin"]
["Manager, Service Delivery","admin"]
["MANAGER, SLOAN INFORMATION SYSTEMS","admin"]
["Manager, Special Projects Group","admin"]
["Manager, Student Accounts","admin"]
["Manager, Student Services Center","admin"]
["Manager, Sustainability Engring & Utility Planning","admin"]
["Manager, SW release, distribution","admin"]
["MANAGER, THE DIGITAL PROJECTS LABORATORY","admin"]
["Manager, Training & Web Consulting","admin"]
["Manager, Training and Documentation","admin"]
["MANAGER, UNDERGRADUATE RESIDENTIAL SERVICES","admin"]
["Manager, Univ/Ind Knowledge Exchang","admin"]
["Manager, Whole Genome Assembly","admin"]
["Manager, Work/Life and Child Care Initiatives","admin"]
["Manager,Server & Enterprise Systems Oper","admin"]
["MANAGER/LOAN PROGRAM ADMINISTRATION","admin"]
["Managing Dir, Marketable Alternatives","admin"]
["Managing Dir,Operations & Administration","admin",null,"2005-12-15"]
["MANAGING DIRECTOR","admin",null,"2005-12-15"]
["Managing Director (Acting)","admin"]
["Managing Director of Institute Events","admin"]
["Managing Director, EHS Programs","admin"]
["MANAGING DIRECTOR, M I S T I PROGRAM","admin"]
["Managing Director, MIT Germany Program","admin"]
["Managing Director, MIT-China Program","admin"]
["MANAGING DIRECTOR, OPERATIONS AND ADMINISTRATION","admin"]
["MANAGING DIRECTOR, PRIVATE EQUITY","admin"]
["MANAGING DIRECTOR, REAL ESTATE","admin"]
["MANAGING EDITOR","admin"]
["MANAGING EDITOR, ARCHNET","admin"]
["MANAGING EDITOR, MIT FACULTY NEWSLETTER","admin"]
["Managing Editor, MIT Press","admin",null,"2005-12-15"]
["MANAGING EDITOR, TECHNOLOGY REVIEW","admin"]
["Managing the Atom Project","admin"]
["Manger, Help Desk","admin"]
["Mangng Director, Operatns & Administratn","admin"]
["MARC DATABASE MANAGER","admin"]
["MARINE ADVISORY LEADER","admin"]
["Marine Educator","admin"]
["MARINE OFFICER","admin"]
["MARKETING ASSISTANT","admin"]
["MARKETING ASSISTANT - A S P","admin"]
["MARKETING ASSISTANT - ASP","admin"]
["Marketing Assistant, ASP","admin"]
["Marketing Associate","admin"]
["Marketing Communication Officer","admin"]
["Marketing Communications Coordinator","admin"]
["Marketing Coordinator, Communications","admin"]
["MARKETING COORDINATOR, TECHNOLOGY REVIEW","admin",null,"2004-01-12"]
["MARKETING DEVELOPMENT MANAGER","admin"]
["MARKETING DIRECTOR","admin"]
["Marketing Manager, MIT Press","admin","it"]
["Marketing Manager, Sloan","admin"]
["MARKETING RESEARCH MANAGER TECHNOLOGY REVIEW","admin",null,"2005-12-15"]
["Marketing Specialist","admin"]
["MARTIN LUTHER KING FELLOW","other academic"]
["MARTIN LUTHER KING JR VISITING PROFESSOR","other academic"]
["Martin Luther King Jr. Visiting Scholar","other academic"]
["Martin Luther King Visiting Professor","other academic"]
["Martin Luther King, Jr Visiting Assist Professor","other academic"]
["MASTER'S PROGRAM ADMISSIONS ADVISOR","admin"]
["MATERIALS SCI LIBRARIAN & INSTRUCTION COORDINATOR","admin",null,"2004-01-12"]
["MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF","faculty"]
["MATERIALS SCIENCE LIBRARIAN","admin"]
["Matlab Programmer","admin",null,"2005-07-01"]
["Matoula S Salapatas Prof of Mat Sci & Engineering","faculty"]
["MATOULAS S SALAPATAS PROF OF MAT SCI & ENGINEERING","faculty",null,"2004-01-12"]
["MATSUSHITA PROF OF ELEC ENG","faculty"]
["Matsushita Professor of Electrical Engineering","faculty"]
["Maurice F Strong Career Dev Assistant Professor","faculty"]
["Maurice F Strong Fund Career Dev, Assoc Professor","faculty"]
["MAURICE F STRONG FUND CAREER DEV, ASST PROFESSOR","faculty"]
["MC AFEE PROF OF ENGR, CIVIL ENV ENGR, BIOLOGY","faculty"]
["MC AFEE PROFESSOR OF ENGR, CIVIL ENV ENGR, BIOLOGY","faculty"]
["McAfee Professor of Electrical Engineering","faculty",null,"2004-01-12"]
["MCC CONSULTANT","admin",null,"2005-07-01"]
["MCMILLAN-STEWART PROF WOMEN & DEV MIDDLE EAST","faculty"]
["MECHANIC ( H & V )","technical"]
["Mechanic (H&V)","technical"]
["Mechanic (H&V) B","technical"]
["Mechanic (H&V) B","technical"]
["Mechanic (H&V), Facilities","technical"]
["Mechanic (H&V), Non-Facilities","technical"]
["MECHANIC A","technical"]
["MECHANIC A (MAINTENANCE)","technical"]
["MECHANIC B (MAINTENANCE)","technical"]
["Mechanical Design Engineer","technical"]
["MECHANICAL ENGINEER","technical",null,"2005-12-15"]
["Mechanical Engineer/Reactor Op. Trainee","technical"]
["MECHANICAL ENGINEERING LIBRARIAN","admin",null,"2004-01-12"]
["Media Assistant","admin"]
["MEDIA ASST","admin"]
["MEDIA LAB EXECUTIVE DIRECTOR & SR RESEARCH SCIENT","research"]
["Media Production & Design Assistant","admin"]
["MEDIA PRODUCTION & DESIGN ASST","admin",null,"2005-10-01"]
["Media Relations Specialist II","admin"]
["Media Specialist","admin"]
["Mediation Coordinator/Trainer","admin"]
["MEDICAL ASSISTANT","admin"]
["MEDICAL ASSISTANT HOUSEKEEPER","admin"]
["Medical Assistant/Photo Technician","technical",null,"2005-03-15"]
["MEDICAL ASST/PHOTO TECHNICIAN","admin"]
["Medical Consultant","admin"]
["Medical Director & Head, MIT Medical","admin"]
["MEDICAL DIRECTOR, M I T MEDICAL","admin",null,"2004-01-12"]
["MEDICAL DIRECTOR, MIT MEDICAL L","admin"]
["MEDICAL DOCTOR","technical"]
["Medical Doctor - Family Medicine","technical"]
["Medical Doctor - Internist","technical"]
["Medical Doctor - Orthopedics","admin",null,"2004-01-12"]
["MEDICAL DOCTOR - PEDIATRICIAN","technical"]
["MEDICAL DOCTOR - SPECIALIST","technical"]
["MEDICAL DOCTOR - SURGEON - OB/ GYN","technical"]
["Medical Doctor - Surgeon - Ob/Gyn","technical"]
["Medical Doctor - Surgeon - Ophthalmology","technical"]
["MEDICAL HOUSEKEEPER","technical"]
["Medical Records Assistant I","technical"]
["Medical Records Assistant II","technical"]
["MEDICAL SERVICE COORDINATOR","technical"]
["MEDICAL SYSTEMS MANAGER","admin"]
["MEDICAL TECHNICAL ASSISTANT","technical"]
["MEDICAL TECHNOLOGIST","technical"]
["MEDICAL, PHYSICIAN AND CHAIR, C A C","technical",null,"2005-10-01"]
["Medical, Physician and Chair, CAC","technical"]
["MEDICAL, SPOUSES & PARTNERS AT MIT SECRETARY","admin"]
["Mellon Professor Emeritus","other academic"]
["Member Relation Representative","technical"]
["Member Relations Rep/CU","technical",null,"2004-01-12"]
["Member Relations Representative","technical"]
["Member Service Representative","technical"]
["MENICON PROF OF NEUROSCIENCE","faculty"]
["MENICON PROFESSOR OF NEUROSCIENCE","faculty"]
["Merton C Flemings Career Dev Assistant Professor","faculty",null,"2004-01-12"]
["METADATA & REPORTING ANALYST","admin"]
["Metadata Specialist","admin"]
["METALWORKER","technical"]
["METCALFE PROF OF WRITING, DIRECTOR OF S T S","faculty",null,"2004-01-12"]
["Metcalfe Prof of Writing, Director of STS","faculty",null,"2004-01-12"]
["METCALFE PROF OF WRITING, PROG IN WRITING HUM STUD","faculty",null,"2004-01-12"]
["METERING CONSTRUCTION COORDINATOR","technical"]
["Mgmt Development Programs Designer","admin"]
["MGR DIR FOR ENV PRGMS & RISK MGMT / SENIOR COUNSEL","admin"]
["Mgr Dir for Env Prgms & Risk Mgmt/Senior Counsel","admin",null,"2004-01-12"]
["MGR OF FINANCE & ADMINISTRATION, L D S/ S D M","admin"]
["MGR OF MECHANICAL, ELEC & PLUMBING OPERATIONS","admin",null,"2004-01-12"]
["MGR OF OPERATIONS, ADMIN & PLANNING, DEPT OF FACIL","admin"]
["MGR, CAPITAL CONST COMM","admin"]
["Mgr, Capital Projects Financial Reportg","admin"]
["MGR, FINANCE & ADMINISTRATION","admin"]
["Mgr, Strategic Financial Planng & Modelg","admin"]
["Mgr. Training and Documentation","admin"]
["MICHAEL M KOERNER '49 CAR DEV ASSOC PROF OF ENTREP","faculty"]
["Michael M. Koerner (1949) Assoc Prof of Entrepr","faculty"]
["Micro / Mini Computer Specialist","admin",null,"2005-12-15"]
["Microcomputer Network Administrator","admin"]
["Microphotonics Consortium Program Manager","admin"]
["MICROSOFT SYSTEMS ADMINISTRATOR","admin"]
["MINOR O R, REGISTERED NURSE","technical"]
["Minor Operating Room, Registered Nurse","admin"]
["mit","admin"]
["mit affiliate","admin",null,"2004-01-12"]
["MIT AFFILIATE - INTERN","admin"]
["MIT Affliate","admin"]
["MIT Archive Intern","admin"]
["MIT Catering","admin"]
["MIT Chaplain","admin"]
["MIT Corporation Member","admin"]
["MIT Faculty Chair, Ford Professor","faculty"]
["MIT FRANCE, PROGRAM COORDINATOR","admin"]
["MIT Health Plans Enrollment Administrator","admin"]
["MIT Health Plans Enrollment Administratr","admin"]
["MIT Stopit and IT Policy Coordinator","admin"]
["MITSUBISHI BANK PROF IN ECON & FINANCE","faculty"]
["Mitsubishi Bank Professor in Economics & Finance","faculty",null,"2004-01-12"]
["MITSUI CAREER DEVELOPMENT CHAIR ASST PROFESSOR","faculty"]
["MITUBISHI CAREER DEVELOPMENT ASST PROF OF MGMT","faculty"]
["Mizuho Financial Group Professor","faculty"]
["MLK Visiting Assistant Professor","other academic"]
["MLK Visiting Associate Professor","other academic"]
["MLK Visiting Professor","other academic"]
["MLK VISITING SCHOLAR","other academic"]
["MLOG Admissions & Alumni Coordinator","admin",null,"2004-01-12"]
["MLOG Admissions and Alumni Coordinator","admin"]
["MLOG Admissions/Alumni Coordinator","admin"]
["Mngr, MIT Card Office and Access Control Sys Admin","admin",null,"are emerituses faculty or other academic? ?"]
["MOLECULAR BIOLOGIST","technical",null,"2004-01-12"]
["MONO ACQUISITIONS & GIFTS LIBRARIAN","admin",null,"2004-01-12"]
["Monograph Acquisitions Receipt Assistant","admin"]
["MONOGRAPH CATALOGING LIBRARIAN","admin",null,"2004-01-12"]
["Morris A Adelman Professor of Management, Emeritus","other academic"]
["Morris A. Adelman Professor of Management","faculty",null,"2005-12-15"]
["MORRIS COHEN PROF OF MAT SCI","faculty"]
["MORRIS COHEN PROFESSOR OF MATERIAL SCIENCE","faculty"]
["Morss Professor of Applied Mathematics","faculty"]
["Mortgage Loan Officer","technical"]
["MOVER","technical"]
["MUDDY CHARLES PUB MANAGER","admin"]
["MULTIMEDIA PRODUCER","admin"]
["MULTIMEDIA PRODUCER, CECI","admin"]
["Multimedia Producer/Editor","admin"]
["Multimedia Production Specialist","admin"]
["Multimedia Services Coordinator","admin"]
["Multimedia Specialist I","admin"]
["Multimedia Specialist II","admin",null,"2004-01-12"]
["MUSEUM OUTREACH/EDUCATION COORDINATOR","admin",null,"2004-01-12"]
["MWALKER3","admin"]
["N E C PROFESSOR","faculty"]
["N42 Site Coordinator","admin"]
["NAN YANG TECH UNIV PROF OF MANAGEMENT","faculty"]
["NAN YANG TECH UNIVERSITY PROFESSOR OF MANAGEMENT","faculty",null,"2005-12-15"]
["Nanyang Technological University Assoc Professor","faculty"]
["National Account Director","admin"]
["National Advertising Sales Manager","technical"]
["Naval ROTC","technical"]
["NBX Career Development Associate Professor","faculty"]
["NCAA Intern","admin"]
["NEC Professor","faculty",null,"2005-03-15"]
["NEC Professor of Software Science & Engineering","faculty"]
["Net Admin","admin"]
["NETWORK & INFORMATION SYSTEMS MANAGER","admin"]
["NETWORK ADMINISTRATOR","admin"]
["NETWORK ADMINISTRATOR / FORMS MANAGER","admin"]
["NETWORK ADMINISTRATOR, E P O","admin"]
["network administrator, EPO","admin"]
["Network Administrator/Forms Manager","admin"]
["NETWORK ANALYST PROGRAMMER","admin"]
["NETWORK CONSULTANT","admin",null,"2005-12-15"]
["NETWORK COORDINATOR","admin"]
["NETWORK ENGINEER","admin"]
["NETWORK ENGINEER I I I","admin"]
["Network Engineer III","admin"]
["NETWORK INSTALL & REPAIR CONSULTANT","admin",null,"2005-04-06"]
["Network Install and Repair Consultant","admin"]
["NETWORK MANAGER","admin"]
["NETWORK PROGRAMMER ANALYST","admin",null,"2005-12-15"]
["NETWORK SECUIRTY ANALYST","admin"]
["NETWORK SECURITY ANALYST","admin"]
["NETWORK STAFF ASSISTANT","admin"]
["NETWORKS MANAGER","admin"]
["NEUROLOGIST","technical"]
["New Media Broker/Designer","admin"]
["NEW MEDIA DESIGNER/BROKER","admin"]
["New York Advertising Director","admin"]
["New York Advertising Manager,Tech Review","admin",null,"2004-01-12"]
["New York Sales Manager","admin"]
["NEW-MEDIA BROKER/DESIGNER, P S B","admin"]
["New-Media Designer/Advisor","admin"]
["NEWS COORDINATOR","admin"]
["News Manager","admin"]
["News Manager, News Office","admin"]
["NIGHT CLEANER","technical"]
["NIPPON TELEGRAPH & TELE PROF OF MGT, DEPUTY DEAN","faculty",null,"2004-01-12"]
["NOMURA PROFESSOR OF FINANCE","faculty"]
["Non Institute Research Visitor","student"]
["none","unknown",null,"2004-01-12"]
["NON-INSTITUE EXCHANGE","student",null,"2005-12-15"]
["NON-INSTITUTE EXCHANGE","student"]
["NON-INSTITUTE EXCHANGE - JUNIOR","student",null,"2005-03-15"]
["NON-INSTITUTE EXCHANGE JUNIOR","student"]
["NON-INSTITUTE EXCHANGE RESEARCHER","research"]
["NON-INSTITUTE RESEARCH VISITOR","research"]
["NON-INSTITUTE VISITOR","student"]
["Non-Institute Wellesley","student"]
["non-mit","non-mit"]
["Non-MIT","non-mit",null,"2004-01-12"]
["Non-MIT Student Worker","non-mit"]
["Non-MIT Student Worker","non-mit"]
["Non-MIT Student Wrker","student",null,"2004-01-12"]
["Non-MIT Student Wrker -Benefits Eligible","admin"]
["NORBERT WIENER PROF OF MATHEMATICS (ON LEAVE FALL)","faculty",null,"2004-01-12"]
["Norbert Wiener Professor of Mathematics","faculty"]
["Norman Levinson Professor of Applied Mathematics","faculty",null,"2004-01-12"]
["NORMAN LEVINSON PROFESSOR OF MATHEMATICS","faculty"]
["North American Business Manager","admin",null,"2004-01-12"]
["Northeastern Coop","admin"]
["Northwest Advertising Manager","admin",null,"2004-01-12"]
["Northwestern Advertising Manager","admin"]
["Not Affiliated","non-mit"]
["Not available","non-mit"]
["Not available","unknown",null,"2005-12-15"]
["Novartis Prof of Chemistry and Prof of Biology","faculty"]
["Novartis Professor of Chemistry and Bioengineering","faculty",null,"2005-12-15"]
["nuclear operator trainee","service"]
["NURSE","technical"]
["Nurse - Ambulatory","technical"]
["Nurse Coordinator","technical"]
["Nurse Coordinator - Ob/Gyn","technical"]
["NURSE COORDINATOR - URGENT CARE","technical"]
["Nurse Coordinator, Obstetrics/Gynecology","technical",null,"2005-03-15"]
["Nurse Coordinator, Urgent Care","technical"]
["NURSE COORD-OBS/GYN & COORD - INFECTION CONTROL","technical"]
["Nurse- Inpatient","technical",null,"2005-12-15"]
["NURSE MANAGER","technical",null,"2005-12-15"]
["NURSE MANAGER, INPATIENT SERVICE","technical",null,"2004-01-12"]
["NURSE PRACTITIONER","technical",null,"2004-01-12"]
["NURSE PRACTITIONER COORDINATOR","technical"]
["NURSE PRACTITIONER, ORTHOPE","technical"]
["Nurse Practitioner, Orthopedics","technical"]
["NURSE-INPATIENT UNIT","technical",null,"2005-12-15"]
["O K I PROGRAM ADMINISTRATOR","admin"]
["OB/GYN NURSE PRACTITIONER","technical",null,"2004-01-12"]
["OBSTETRICIAN - GYNECOLOGIST","technical"]
["Obstetrician-Gynecologist","technical",null,"2005-12-15"]
["OCCUPATIONAL HEALTH/INFECTION CONTROL N P","technical"]
["OD Consultant","admin"]
["OFFICE / PERSONNEL MANAGER","admin",null,"2004-01-12"]
["OFFICE ADMINISTRATOR","admin"]
["Office Administrator, COFHE","admin"]
["OFFICE ASSISTANT","admin"]
["OFFICE ASSISTANT I","admin"]
["OFFICE ASSISTANT II","admin"]
["Office Assistant II, EHS","admin"]
["Office Assistant II, PSB","admin"]
["Office Assistant II/Receptionist","admin"]
["OFFICE ASSISTANT, OPERATIONS & SUPPORT SERVICES","admin"]
["Office Assistant, Ops and Information Systems","admin"]
["OFFICE ASSISTANT, SW DISTRIBUTION","admin"]
["OFFICE MANAGER","admin"]
["OFFICE MANAGER & PATENT ADMINISTRATOR","admin"]
["OFFICE MANAGER, I S VICE PRESIDENT","admin"]
["Office Manager, IS Vice President","admin"]
["Office of Career Services","admin",null,"2004-01-12"]
["Office of Vice President and Dean of Research","admin",null,"2005-12-15"]
["OFFICER, E H S","admin"]
["Officer, EHS","admin"]
["OKI PROGRAM ADMINISTRATOR","admin"]
["OMBUDS PERSON","admin",null,"2005-12-15"]
["OMBUDSPERSON","admin"]
["ON LEAVE NTV CAREER DEVELOPMENT ASST PROFESSOR","other academic"]
["Online Advertising Traffic Manager","admin"]
["Online Managing Editor","admin"]
["Operations & Engineering Coordinator","admin"]
["OPERATIONS & FINANCIAL ADMIN","admin"]
["OPERATIONS & FINANCIAL ADMINISTRATOR, NEWS OFFICE","admin",null,"2004-01-12"]
["Operations & Partner Integration","admin"]
["OPERATIONS ADMINISTRATOR","admin",null,"2005-12-15"]
["OPERATIONS ADMINISTRATOR / SAFETY COORDINATOR","admin"]
["Operations Administrator, Biology","admin",null,"2005-03-15"]
["Operations Administrator, Chemistry","admin"]
["Operations Administrator/Safety Coordinator","admin"]
["OPERATIONS AND FACILITIES ADMINISTRATOR","admin"]
["OPERATIONS AND FINANCIAL ADMINISTRATOR","admin",null,"2004-01-12"]
["Operations and Financial Assistant II","admin"]
["Operations and Financial Officer","admin"]
["Operations Chem Hygiene/Safety Officer EHS Coord","admin"]
["OPERATIONS COORDINATOR","admin"]
["OPERATIONS COORDINATOR FOR FSILGS","admin"]
["Operations Manager","admin",null,"2005-07-01"]
["Operations Manager, Campus Dining","admin"]
["Operations Manager, DCIF","admin"]
["Operations Manager, Grounds Services","admin"]
["Operations Manager, MIT Parking","admin"]
["OPERATIONS MANAGER, MIT PARKING AND TRANSPORTATION","admin"]
["Operations Manager, Staffing Services","admin"]
["OPERATIONS MANAGER/SENIOR TECHNICAL STAFF","technical",null,"2004-01-12"]
["OPERATIONS MANAGER/SR TECH STAFF","technical"]
["Operations Mgr, MIT Parking & Transport","admin"]
["Operations Specialist","admin"]
["OPERATIONS SUPERVISOR","admin"]
["OPERATIONS SUPERVISOR, CAMPUS ACTIVITIES COMPLEX","admin"]
["Operations Supv, Campus Activities Compl","admin",null,"2005-12-15"]
["Operations/Facilities Manager for Chemistry & EAPS","admin"]
["OPERATOR","admin"]
["OPHTHALMOLOGIST","technical"]
["OPM Specialist","admin",null,"2005-12-15"]
["OPM System Programmer","admin"]
["OPTICIAN","technical"]
["OPTOMETRIST","technical"]
["ORACLE DATABASE ANALYST","admin"]
["ORDER PROCESSOR","technical"]
["ORGANIZATION DEVELOPMENT","admin"]
["ORGANIZATION DEVELOPMENT CONSULTANT","admin",null,"2005-10-01"]
["ORTHOPEDIC SURGEON","technical"]
["OTHER","unknown",null,"2004-01-12"]
["other academic","other academic",null,"2004-01-12"]
["OTHER ACADEMIC STAFF","other academic"]
["OTOLARYNGOLOGIST","technical"]
["Outreach Assistant","admin"]
["Outside consultant","non-mit"]
["outside contractor","non-mit"]
["PAINTER","technical"]
["Panasonic Professor of Electrical Engineering","faculty"]
["Panasonic Professor of Robotics","faculty",null,"2004-01-12"]
["PAOC Program Coordinator","admin"]
["PAPPALARDO FELLOW","other academic"]
["PAPPALARDO POSTDOCTORAL FELLOW","other academic"]
["Pappalardo Prof Emeritus of Mechanical Engineering","faculty"]
["PAPPALARDO PROFESSOR OF","faculty"]
["PAPPALARDO PROFESSOR OF MECHANICAL ENGINEERING","faculty"]
["PARALEGAL","admin"]
["parent","community"]
["Parent","non-mit"]
["Parent of undergraduate","non-mit"]
["PARENTING PROGRAMS ADMINISTRATOR","admin"]
["PARTNER - SDM / LFM","non-mit",null,"2005-12-15"]
["PARTNER RELATIONS & ADMINISTRATION, SDM / LFM","admin"]
["PARTNER RELATIONS & ADMINISTRATION, SDM/LFM","admin"]
["Part-time Flexible/LL","admin"]
["Patent Compliance Administrator","admin"]
["PATENT COMPLINACE ADMINISTRATOR","admin"]
["Patent Cost Manager","admin"]
["Pathology Leader","admin"]
["PATIENT ACCOUNTS ASSISTANT","admin"]
["PATIENT BILLING / REIMBURSEMENT COORDINATOR","admin"]
["Patient Billing/Reimbursement Coordinator","admin"]
["Patient Services Representative","admin"]
["PATRICK J MCGOVERN PROF - INFO SYS; DIR FOR C C S","faculty"]
["Patrick J Mcgovern Prof, Info Sys; Dir for CCI","faculty"]
["Patrick J Mcgovern Prof, Info Sys; Dir for CCS","faculty"]
["PATROL OFFICER","technical"]
["PAUL E NEWTON CAREER DEV ASST PROF IN NEUROSCIENCE","faculty"]
["Payroll Assisant","admin"]
["Payroll Assisant I","admin"]
["Payroll Assistant","admin"]
["PC DATA ENTRY COORDINATOR","admin"]
["PC/UNIX SUPPORT ENGINEER","admin"]
["PE Program Administrator","admin"]
["PEDIATRIC NURSE PRACTITIONER/COORDINATOR","technical"]
["PEDIATRICIAN","technical"]
["PENTTI KOURI ASSOCIATE PROFESSOR","faculty"]
["Per Diem - Medical","admin",null,"2005-10-01"]
["Per Diem - Medical Assistant","admin"]
["Per Diem - Transcriptionist","admin"]
["Per Diem-Health Ed Program Assistant","admin"]
["PERFORMANCE IMPROVEMENT COORDINATOR","admin"]
["Performance Improvement/Risk Mgmt Coord","admin",null,"2005-12-15"]
["Permissions Assistant","admin",null,"2005-04-06"]
["PERMISSIONS COORDINATOR","admin"]
["PERSONNEL ADMINISTRATOR","admin",null,"2004-01-12"]
["PERSONNEL ADMINISTRATOR II","admin"]
["PERSONNEL ADMINISTRATOR, CHEMISTRY","admin"]
["PERSONNEL AND OPERATIONS ADMINISTRATOR","admin",null,"2005-12-15"]
["PERSONNEL ASSISTANT","admin","it"]
["PERSONNEL CONSULTANT","admin","it"]
["PERSONNEL COORDINATOR","admin","it","2005-08-01"]
["PERSONNEL MANAGER","admin","it","2005-08-01"]
["Personnel Staff Assistant","admin","it","2005-08-01"]
["PETER DE FLOREZ PROFESSOR OF PSYCHOLOGY","faculty","it","2004-01-12"]
["Pfizer-Laubach Career Dev Asst Prof of Chemistry","faculty","it"]
["PH. D - Visiting Scientist","other academic","it"]
["PHARMACIST","technical"]
["Pharmacy Assistant","technical",null,"2005-09-01"]
["PHARMACY COORDINATOR","technical"]
["PHARMACY TECHNICIAN","technical"]
["PHD COORDINATOR","admin"]
["PhD student","student"]
["Philanthropic Advisor","admin"]
["PHILOSOPHY PROFESSOR","faculty"]
["PHILOSOPHY, ASSISTANT PROFESSOR","faculty"]
["PHILOSOPHY, ASSOCIATE PROFESSOR","faculty"]
["PHILOSOPHY, PROFESSOR","faculty"]
["PHILOSOPHY, PROFESSOR EMERITUS","other academic"]
["PHILOSOPHY, VISITING SCHOLAR","other academic"]
["PHLEBOTOMIST","technical"]
["PHLEBOTOMIST II","technical"]
["Photographer A","admin"]
["PHSYICS LIBRARIAN","admin"]
["PHYSICIAN","technical"]
["PHYSICIAN - OB/GYN","technical",null,"2004-01-12"]
["PHYSICIAN & COUHES CHAIRMAN","technical",null,"2004-01-12"]
["PHYSICIAN ASSISTANT","technical",null,"2004-01-12"]
["Physician at Harvard and HST","admin","it","2004-01-12"]
["Physician, Ob/Gyn","admin"]
["Physics Libarian","admin"]
["Physics Librarian","admin"]
["Physics Librarian & Reference Coordinator, Science","admin"]
["PHYSICS READING ROOM ASSISTANT","admin",null,"2005-12-15"]
["PHYSICS, PROFESSOR EMERITUS","other academic",null,"2005-12-15"]
["Picower Professor of Neuroscience","faculty","it"]
["Planning Director, MIT 150th","admin",null,"2004-01-12"]
["PLANT ENGINEER / ASST SAFETY OFFICER","technical"]
["PLANT ENGINEER, ENVIRONMENTAL AFFAIRS","technical",null,"2004-01-12"]
["Plant Engineer/Assistant Safety Officer","admin"]
["Please do not remove suppression code - byg 2004","non-mit","it"]
["PLUMBER","technical","it"]
["POLISHER CUSTODIAN","technical"]
["POLITICAL SCIENCE, PROF / DIR SECURITY STUDIES PRG","faculty"]
["Political Science, Prof/Dir Security Studies Prg","faculty","it","2004-01-12"]
["Political Science/Philosophy, Professor","faculty"]
["Post Doc","other academic"]
["POST DOCTORAL","other academic"]
["POST DOCTORAL ASSOCIATE","other academic"]
["postdoc","other academic"]
["Post-Doc Fellow","other academic"]
["Postdoctoral Assoc, Jt Program","other academic"]
["POSTDOCTORAL ASSOCIATE","other academic"]
["Postdoctoral Associate and Postdoctoral Fellow","other academic"]
["POSTDOCTORAL ASSOCIATE, L F E","other academic"]
["POSTDOCTORAL ASSOCIATE, L F G","other academic"]
["POSTDOCTORAL FELLOW","other academic"]
["POSTDOCTORAL FELLOW AND LECTURER","other academic"]
["POSTDOCTORAL LECTURER","other academic"]
["POSTDOCTORAL RESEARCH ASSOCIATE","other academic"]
["POSTDOCTORAL RESEARCH FELLOW","other academic"]
["Postdoctoral Research Scholar","other academic"]
["POSTDOCTORAL TRAINEE","other academic"]
["postidoctoral fellow","other academic"]
["POST-PRODUCTION PRODUCER","admin",null,"2005-12-15"]
["POST-PROUCTION PRODUCER & DIGITAL VIDEO EDITOR","admin"]
["POWER PLANT MAINTENANCE MECHANIC","technical"]
["pre student","student"]
["PRE-FRESHMAN","student"]
["PRE-GRADUATE","student",null,"2005-12-15"]
["Prep Cook, EH","technical"]
["PRE-PROFESSIONAL ADVISING COORDINATOR","admin"]
["PREPROFESSIONAL ADVISING PROGRAM COORDINATOR","admin"]
["Preprofessional Advising Student Asst.","admin"]
["PRES EMER,FORMER CHRMN OF CORP, SPEC FAC PROF EMER","other academic"]
["PRESERVATION SERVICES LIBRARIAN","admin"]
["PRESIDENT","admin"]
["President, MIT Investment Mgmt Company","admin"]
["President/Chief Executive Officer","admin"]
["PRIN RES SCI/MGR, SLOAN AUTO LAB/LECTURER MECH ENG","research"]
["PRIN RES SCI;MGR, SLOAN AUTO LAB;LECTURER MECH ENG","research"]
["Prin Research Engineer / Assistant Lab Director","research"]
["PRIN RESEARCH SCIENTIST","research"]
["PRIN RESEARCH SCIENTIST, EXP","research"]
["Prin Strategist, Digital Tech & Assoc Dir, MVPDT","admin",null,"2005-12-15"]
["PRINCIPAL EDUCATIONAL ARCHITECT/DEVELOPER","research"]
["PRINCIPAL GIFTS OFFICER","admin"]
["PRINCIPAL INDUSTRIAL LIAISON OFFICER","admin",null,"2005-10-01"]
["Principal Laboratory Researcher, LL","research"]
["PRINCIPAL RESEARCH ASSOCIATE","research"]
["PRINCIPAL RESEARCH ENGINEER","research"]
["PRINCIPAL RESEARCH ENGINEER & GROUP LEADER","research"]
["Principal Research Engineer / Group Leader","research"]
["Principal Research Sci, Theoretical & Group Leader","research",null,"2005-12-15"]
["PRINCIPAL RESEARCH SCI, THEORETRAL & GROUP LEADER","research"]
["PRINCIPAL RESEARCH SCIENTIST","research"]
["PRINCIPAL RESEARCH SCIENTIST & GROUP LEADER","research"]
["Principal Research Scientist & Lecturer","research",null,"2004-01-12"]
["PRINCIPAL RESEARCH SCIENTIST & LECTURER, MECH ENG","research","it"]
["PRINCIPAL RESEARCH SCIENTIST / ASSOCIATE DIRECTOR","admin"]
["PRINCIPAL RESEARCH SCIENTIST / GROUP LEADER","research"]
["PRINCIPAL RESEARCH SCIENTIST LECTURER IN POLIT SCI","research",null,"2004-01-12"]
["PRINCIPAL RESEARCH SCIENTIST, C E C I","research"]
["Principal Research Scientist, CECI","research"]
["Principal Research Scientist, Exp","research"]
["Principal Research Scientist, Experimental","research"]
["PRINCIPAL RESEARCH SCIENTIST, LECTURER","research"]
["Principal Research Scientist/Associate Director","research",null,"2005-12-15"]
["PRINCIPAL RESEARCH SCIENTIST/LECTURER","research"]
["PRINCIPAL RESEARCH SCIENTIST; ASSOCIATE DIRECTOR","research"]
["PRINCIPAL RSCH SCIENTIST & LECTURER","research",null,"2004-01-12"]
["PRINCIPAL SERIALS CATALOGING LIBRARIAN","admin"]
["PRINCIPLE RESEARCH ENGINEER","research"]
["Principle Research Scientist","research"]
["Principle Software Engineer","admin",null,"2005-10-01"]
["PRO/DIR, CTR FOR ADVANCED EDU SERV","admin",null,"2004-01-12"]
["Process Development Associate","admin",null,"2004-01-12"]
["Process Development Scientist","admin"]
["Process Development Technician","technical"]
["Process Development Technician II","technical"]
["Process Equipment Technician","technical",null,"2005-03-15"]
["Process Equipment Technician","technical",null,"2004-01-12"]
["Process Supervisor, Computer Finishing","technical"]
["Process Technical Assistant","technical"]
["Process Technician Assistant","technical"]
["Process Technician II","technical"]
["PROCESSING & RECORDS MANAGEMENT ARCHIVIST","admin",null,"2005-12-15"]
["PROCESSING & RECORDS MGMT ARCHIVIST","admin"]
["PROCESSING SUPERVISOR","admin"]
["Processing Supervisor, Dewey & Humanities","admin"]
["Processing Supervisor, Engineering & Science","admin"]
["Processing Supervisor, Science Library","admin"]
["PROCUREMENT / ADMINISTRATIVE ASSISTANT","admin",null,"2004-01-12"]
["PROCUREMENT / ASSISTANT BUYER","admin",null,"2004-01-12"]
["PROCUREMENT / ASST TO THE DIR,PROCUREMENT METHODS","admin"]
["PROCUREMENT / BUYER","admin",null,"2005-12-15"]
["PROCUREMENT / CONTRACT MANAGER","admin"]
["PROCUREMENT / DIRECTOR OF PROCUREMENT","admin"]
["PROCUREMENT / PURCHASING AGENT","admin"]
["PROCUREMENT / PURCHASING AGENT / MGR OF TEMP HELP","admin"]
["PROCUREMENT / PURCHASING AGENT / MGR OFFICE DEPOT","admin"]
["PROCUREMENT / SENIOR OFFICE ASSISTANT","admin"]
["PROCUREMENT / SENIOR PURCHASING AGENT","admin"]
["PROCUREMENT / SR PURCHASING AGENT","admin"]
["Procurement Advisor, PSB","admin"]
["Procurement Assistant, Publishing Services Bureau","admin"]
["Procurement Broker and Publishing Advisor, PSB","admin"]
["PROCUREMENT BROKER, P S B","admin",null,"2004-01-12"]
["PROCUREMENT BROKER, PSB","admin"]
["PROCUREMENT/ADMINISTRATIVE ASSISTANT","admin"]
["Procurement/Assistant Buyer","admin"]
["Procurement/Buyer","admin"]
["PROCUREMENT/CONTRACT ADMINISTRATOR","admin"]
["PROCUREMENT/PURCHASING AGENT","admin"]
["Procurement/Purchasing Agent/Mgr of Temp Help","admin"]
["Procurement/Purchasing Agent/Mgr Office Depot","admin"]
["Procurement/Senior Office Assistant","admin"]
["Procurement/Senior Purchasing Agent","admin",null,"2005-10-01"]
["PROCURMENT/BUYER","admin",null,"2004-01-12"]
["Prod. Supervisor, Computer Finishing","technical"]
["Product Manager","admin"]
["PRODUCTION AND GRAPHICS COORDINATOR","admin"]
["Production Assistant","technical"]
["PRODUCTION BOOKEEPER","admin"]
["PRODUCTION COORDINATOR","admin"]
["Production Data Flow Analyst","admin"]
["Production Director, MIT Press","admin"]
["PRODUCTION MANAGER","admin"]
["Production Manager, MIT Press","admin"]
["PRODUCTION MANAGER, TECHNOLOGY REVIEW","admin"]
["Production Manager/Video Coord.","technical"]
["Production Supervisor, Biosupply Chain","admin"]
["PROF & DIR OF CRYSTAL PHY & ELECTROCERAMICS","faculty"]
["PROF & DIR OF MICROSYSTEMS TECH LAB","faculty"]
["PROF & DIRECTOR, WHITEHEAD INSTITUTE","faculty"]
["PROF CHEM ENG & BIOENG, CO-DI R BIOENG & ENV HEALT","faculty"]
["Prof Civil & Env Eng & Eng Systems Div/Dir of ESD","faculty"]
["Prof Civil & Enviro Eng & Eng Sys/Dir of CTL","faculty"]
["Prof Civil & Enviro Eng & Eng Sys/Dir of CTS","faculty"]
["PROF DEPT M S & E & DIR M P C & MICROPHOTONICS CTR","faculty"]
["Prof Dept MS&E & Dir MPC & Microphotonics Ctr","faculty"]
["Prof EECS, Fujitsu Prof of Computer Sci & Eng","faculty"]
["PROF EMER - CHEM & FUEL ENG","faculty"]
["Prof Emeritus","other academic",null,"2005-12-15"]
["PROF EMERITUS, SPECIAL ASSISTANT TO THE CHANCELLOR","other academic",null,"2004-01-12"]
["PROF HEALTH SCI & TECH","faculty",null,"2004-01-12"]
["Prof Mech Eng; Prof Brain & Cog Sc; Dir Newman Lab","faculty",null,"2005-10-01"]
["Prof Mech Eng; Prof of Brain Cogn Sci Dir Newman","faculty"]
["PROF MECH ENG; PROF OF BRAIN COGN. SCI. DIR NEWMAN","faculty"]
["PROF OCEAN ENG; ASSOC DEPT HEAD, OCEAN ENG","faculty"]
["PROF OF AERO & ASTRO, CIVIL ENG","faculty"]
["PROF OF AERO, ASTRO & ENG SYS, CO-DIR, ENG SYS DIV","faculty"]
["Prof of Aero, Astro & Eng Sys, Dir, Eng Sys Div","faculty"]
["PROF OF ANTHROPOLOGY AND SCIENCE TECH STUDIES","faculty",null,"2004-04-01"]
["Prof of Applied Math & Chair,  Applied Math Comm","faculty"]
["PROF OF BIOLOGY, DIRECTOR, CENTER FOR CANCER RSCH","faculty",null,"2004-01-12"]
["PROF OF CHEM & BIOCHEM ENG","faculty",null,"2004-01-12"]
["PROF OF CHEM ENGRG AND E E & C S","faculty"]
["Prof of Civil Environmental Eng & Eng Sys Division","faculty"]
["PROF OF E E & C S","faculty"]
["PROF OF EE&CS AND MECH ENG'G - VANNEVAR BUSH PROF","faculty",null,"2005-12-15"]
["Prof of EE&CS and Mech Eng'g/Vannevar Bush Prof","faculty"]
["PROF OF ELEC ENGINEERING, EMERITUS, SR LECTURER","other academic",null,"2005-12-15"]
["PROF OF ELEC ENGR, EMERITUS AND SR LECTURER","other academic"]
["PROF OF ENG & APPLIED PSYCH","faculty"]
["Prof of Engineering Systems, CEE, Dir MIT/Portugal","faculty"]
["PROF OF LINGUISTICS & SECOND LANGUAGE ACQUISITION","faculty"]
["Prof of Literature & Dir, MIT Communications Forum","faculty"]
["Prof of Literature and Comparative Media Studies","faculty"]
["PROF OF MANAGEMENT & E E C S/ ASSOC DIR OF A I LAB","faculty"]
["PROF OF MANAGEMENT & EECS/ASSOC DIRECTOR OF AI LAB","faculty"]
["PROF OF MATERIAL SCIENCE, PROF OF NUCLEAR ENG","faculty"]
["PROF OF MECH ENGR & INFO SCI, PROF OF BRAIN & COG","faculty"]
["PROF OF MECHANICAL ENG & DIR","faculty"]
["PROF OF MECHANICAL ENGINEERING/ENGINEERING SYS DIV","faculty"]
["Prof of Political Econ, Int'l Dev & Reg Planng Grp","faculty"]
["PROF OF POLYMER SCI & ENG IN","faculty"]
["Prof of Real Estate & Finance/Dir. of Research,CRE","faculty"]
["PROF OF SCI TECH & NATIONAL SECURITY POLICY","faculty"]
["PROF OF STATISTICS & MGMT SCI., DIR CCREMS","faculty",null,"2005-12-15"]
["PROF OF THE HISTORY OF TECH, DIR OF S T S PROGRAM","faculty"]
["PROF OF THE PRACTICE OF MANAGEMENT AND ENGR SYS","faculty"]
["Prof of the Practice, Aero & Astro and Eng Sys Div","faculty",null,"2005-12-15"]
["PROF OF URBAN PLNG & CIVIL ENV ENG","faculty"]
["PROF, AERO & ASTRO & ENG SYS, CO- DIR L F M- S D M","faculty"]
["PROF, CO-DIR L I D S, FUJITSU PROF OF E E C S","faculty"]
["PROF, DEPT HEAD, EDMUND K TURNER PROFESSORSHIP","faculty","it","phil"]
["PROF, DEPT MAT SCI & ENG & DEPT OF NUCLEAR ENG","faculty","it"]
["PROF, DIR CENTER FOR ENVIRONMENTAL INITIATIVES","faculty"]
["PROF, DIR LAB FOR ENERGY & THE ENVIRONMENT","faculty"]
["PROF, EAPS & PHYSICS/DIR, WALLACE ASTROPHY OBSERV","faculty"]
["Prof, History of Mfg & Tech, ESD & Director of STS","faculty"]
["Prof, Mech Eng, ESG Director, MacVicar Fellow","faculty"]
["PROF, NUCLEAR ENG/ DIR, INDUSTRIAL PERFORMANCE CTR","faculty",null,"2005-08-01"]
["Prof, Nuclear Eng/Dir, Industrial Performance Ctr","faculty"]
["PROF, POLI SCI & ASSOC DIR, TECH & DEVEL PROG","faculty"]
["Prof. Emeritus","other academic",null,"2004-06-01"]
["PROF.MECHANICAL ENGINEERING,","faculty"]
["PROF.OF DEPT OF ME AND DIV OF BIOENG, ENVIR.HEALTH","faculty"]
["PROF/ VICE PRESIDENT AND DEAN FOR RESEARCH","faculty"]
["PROF/ WHITEHEAD PROF OF BIOCHEM/ DEPT HEAD","faculty",null,"2005-10-01"]
["PROFESOR EMERITUS","other academic"]
["PROFESSINAL STANDARDS AND STRATEGY SPECIALIST","admin"]
["Professional Programs Assistant","admin"]
["Professional Programs Manager","admin"]
["PROFESSIONAL STANDARDS AND STRATEGY SPECIALIST","admin"]
["Professional Summer Coordinator","admin"]
["PROFESSOR","faculty"]
["PROFESSOR & ASHDOWN HOUSE, HOUSEMASTER","faculty"]
["PROFESSOR & ASSOC HEAD, DEPT","faculty"]
["Professor & Associate Department Head","faculty"]
["PROFESSOR & ASSOCIATE DEPT HEAD FOR EDUCATION","faculty"]
["Professor & Associate Director LEES","faculty"]
["Professor & Class of 1960 Faculty Fellow","faculty"]
["PROFESSOR & CO-DIRECTOR L F M/S D M","faculty"]
["PROFESSOR & CO-DIRECTOR LFM/SDM","faculty"]
["Professor & Co-Director, Comparative Media Studies","faculty"]
["PROFESSOR & DEPARTMENT HEAD OF AERO & ASTRO","faculty"]
["Professor & Dir of Crystal Phy & Electroceramics","faculty"]
["Professor & Director LNS","faculty"]
["Professor & Director of Concourse Program","faculty"]
["PROFESSOR & DIRECTOR OF MICROSYSTEMS TECH LAB","faculty"]
["Professor & Director of Parsons Lab","faculty"]
["Professor & Director of Spectroscopy Lab","faculty"]
["Professor & Director of Spurs Program","faculty"]
["PROFESSOR & DIRECTOR OF VI-A PROGRAM","faculty"]
["Professor & Director RLE/CETA","faculty",null,"2005-12-15"]
["PROFESSOR & DIRECTOR, CTR FOR ADVANCED EDU SERV","faculty"]
["PROFESSOR & DIRECTOR, D C M","faculty"]
["PROFESSOR & DIRECTOR, DCM","faculty"]
["PROFESSOR & DIRECTOR, INTEGRATED STUDIES PROGRAM","faculty"]
["Professor & Director, MGH Biomotion Lab","faculty"]
["PROFESSOR & DIRECTOR, RLE/CETAA","faculty"]
["PROFESSOR & MEMBER OF W I","faculty"]
["Professor & Member of WI","faculty"]
["Professor & Member, Whitehead Institute","faculty"]
["PROFESSOR & MIT DIR, MIT/WHOI JT PROG IN OCNOGRPHY","faculty"]
["Professor & MTL Associate Director","faculty"]
["Professor (nott)","faculty",null,"2004-01-12"]
["PROFESSOR (ON LEAVE FALL 2001)","other academic"]
["PROFESSOR (ON LEAVE SPRING)","other academic",null,"2004-01-12"]
["Professor (on leave)","other academic"]
["PROFESSOR (ON LEAVE, FALL)","other academic",null,"2004-01-12"]
["PROFESSOR (ON LEAVE, SPRING)","other academic"]
["PROFESSOR (RETIRED)","other academic"]
["Professor (wot)","faculty",null,"2005-12-15"]
["PROFESSOR / CO-DIRECTOR","faculty"]
["PROFESSOR / DIRECTOR","faculty"]
["PROFESSOR / DIRECTOR L N S","faculty"]
["PROFESSOR / DIRECTOR OF THE PLASMA FUSION CENTER","faculty"]
["PROFESSOR / DIRECTOR, SUMMER SESSION","faculty"]
["PROFESSOR AERO ASTRO & EECS","faculty"]
["PROFESSOR AND ASSOCIATE DEPT HEAD FOR EDUCATION","faculty"]
["PROFESSOR AND CLASS OF 1960 FACULTY FELLOW","faculty","it"]
["PROFESSOR AND DEPARTMENT HEAD OF AERO & ASTRO","faculty",null,"2004-01-12"]
["Professor and Director (Emeritus) of the Uhlig Lab","other academic",null,"2005-06-01"]
["Professor and Director of Bates Linear Accelerator","faculty"]
["PROFESSOR AND DIRECTOR OF CONCOURSE PROGRAM","faculty"]
["PROFESSOR AND DIRECTOR OF SPURS PROG","faculty"]
["Professor Civil Eng & Engineering Systems Division","faculty"]
["PROFESSOR DEPARTMENT OF MECHANICAL ENGINEERING","faculty"]
["Professor DMSE/Fac Director-Lemelson-MIT Program","faculty"]
["Professor EECS and Director CSAIL","faculty"]
["Professor EECS, Co-Director CSAIL","faculty"]
["Professor EECS, Director CSAIL","faculty"]
["PROFESSOR EMERITA","faculty"]
["PROFESSOR EMERITUS","faculty",null,"2005-12-15"]
["PROFESSOR EMERITUS & SR LECTURER","faculty"]
["PROFESSOR EMERITUS / H S T & BIOLOGY","faculty"]
["PROFESSOR EMERITUS / HST & BIOLOGY","faculty"]
["PROFESSOR EMERITUS / SENIOR LECTURER","faculty"]
["PROFESSOR EMERITUS AND SENIOR LECTURER","faculty"]
["PROFESSOR EMERITUS OF CHEMICAL & FUEL ENGINEERING","faculty"]
["PROFESSOR EMERITUS OF ELEC ENGR & SENIOR LECTURER","faculty"]
["PROFESSOR EMERITUS OF NAVAL ARCHITECTURE","faculty"]
["PROFESSOR EMERITUS OF PHYSICS","faculty"]
["Professor Emeritus, EECS and President Emeritus","other academic",null,"2005-10-01"]
["PROFESSOR EMERITUS, ESG","faculty"]
["PROFESSOR EMERITUS, LECTURER","faculty",null,"2004-01-12"]
["Professor Emeritus, Nuclear Engineering & Physics","other academic"]
["PROFESSOR EMERITUS, SENIOR","faculty"]
["PROFESSOR EMERITUS, SENIOR LECTURER","faculty"]
["PROFESSOR EMERITUS/ SR LECTURER","faculty"]
["PROFESSOR EMERITUS/ASSIST DIR CRC","faculty"]
["Professor Emeritus/Assistant Director CRC","faculty"]
["Professor Emeritus/HST & Biology","faculty"]
["PROFESSOR EMERITUS/SENIOR LECTURER","other academic"]
["PROFESSOR EMERITUS/SR LECTURER","other academic"]
["PROFESSOR EMERTIUS","other academic"]
["PROFESSOR OF ACCOUNTING","faculty"]
["PROFESSOR OF AERO ASTRO & EECS","faculty"]
["Professor of Anthropology & Science Tech Studies","faculty"]
["PROFESSOR OF ANTHROPOLOGY EMERITUS","other academic"]
["Professor of Applied Mathematics","faculty"]
["Professor of Applied Mathematics/Department Head","faculty","it"]
["PROFESSOR OF APPLIED MECHANICS","faculty","it"]
["PROFESSOR OF ARCHAEOLOGY & ANCIENT TECHNOLOGY","faculty"]
["PROFESSOR OF ARCHITECTURE","faculty","it"]
["PROFESSOR OF BEHAVIORAL NEUROSCIENCE","faculty"]
["Professor of Biological Eng & Comp Science","faculty",null,"2004-01-12"]
["Professor of Biological Engineering & HST","faculty"]
["PROFESSOR OF BIOLOGY","faculty"]
["Professor of Biology & Biological Engineering","faculty"]
["Professor of CEE & BED","faculty"]
["Professor of Chemical Engineering and EE & CS","faculty"]
["Professor of Chemical Engineering and EE&CS","faculty"]
["Professor of Chemistry & Biochemical Engineering","faculty"]
["Professor of Chemistry & Bioengineering","faculty"]
["PROFESSOR OF CHEMISTRY, PROFESSOR OF BIOLOGY","faculty",null,"2005-12-15"]
["PROFESSOR OF CIVIL & ENVIRONMENTAL ENG/DIR OF CTS","faculty",null,"2004-06-01"]
["PROFESSOR OF CIVIL & ENVRNMTL ENG, EARTH & ATMOS","faculty",null,"2005-12-15"]
["Professor of Comparative Media Studies","faculty"]
["Professor of Computer Science","faculty","it","2004-01-12"]
["PROFESSOR OF E E & C S, ASST DIR OF LINCOLN LAB","faculty","it"]
["PROFESSOR OF ECONOMY/PH.D. CHAIR","faculty"]
["Professor of Economy/PhD Chair","faculty",null,"2005-03-15"]
["PROFESSOR OF EDUCATION AND MEDIA TECHNOLOGY","faculty",null,"2005-04-06"]
["Professor of EE&CS","faculty","it"]
["Professor of EECS","faculty"]
["Professor of EECS & HST","faculty","it"]
["Professor of EECS and Eng Systems Division","faculty","it"]
["PROFESSOR OF ELEC ENG, EMERITUS, SENIOR LECTURER","other academic"]
["PROFESSOR OF ELEC ENG, EMERITUS, SR LECTUER","other academic"]
["Professor of Elec Engr","faculty"]
["PROFESSOR OF ELECTRICAL ENG & PRESIDENT, EMERITUS","other academic",null,"2005-12-15"]
["Professor of Electrical Eng and President Emeritus","other academic"]
["Professor of Electrical Engineering","faculty"]
["PROFESSOR OF ELECTRICAL ENGINEERING, EMERITUS","other academic"]
["Professor of Eng Sys Div and Civil & Environ Eng","faculty"]
["Professor of Engineering Systems Division & CEE","faculty"]
["Professor of ESD and C&EE","faculty"]
["PROFESSOR OF GEOLOGY","faculty"]
["PROFESSOR OF GEOPHYSICS","faculty"]
["PROFESSOR OF H S T","faculty"]
["PROFESSOR OF HEALTH SCIENCES & TECHNOLOGY","faculty"]
["Professor of History","faculty"]
["PROFESSOR OF HISTORY (ON LEAVE SPRING 2001)","other academic"]
["PROFESSOR OF HISTORY (ON LEAVE SPRING 2002)","other academic"]
["Professor of History and Head, History Section","faculty",null,"2005-12-15"]
["PROFESSOR OF HISTORY AND PHILOSOPHY OF SCI S T S","faculty"]
["Professor of History and Philosophy of Sci STS","faculty","it"]
["PROFESSOR OF HISTORY EMERITUS","other academic"]
["PROFESSOR OF HISTROY AND PHILOPOSOPHY OF SCI S T S","faculty",null,"2005-12-15"]
["Professor of Indust Relations & Political Science","faculty"]
["PROFESSOR OF LINGUISTICS","faculty"]
["PROFESSOR OF MANAGEMENT","faculty"]
["PROFESSOR OF MANAGEMENT SCIENCE","faculty"]
["PROFESSOR OF MARINE SYSTEMS","faculty"]
["PROFESSOR OF MARKETING","faculty"]
["PROFESSOR OF MECH ENG AND BIOENGINEERING","faculty"]
["PROFESSOR OF MECH ENGINEERING AND BIOENGINEERING","faculty",null,"2004-01-12"]
["Professor of Mechanical & Biological Engineering","faculty"]
["PROFESSOR OF MECHANICAL ENG","faculty",null,"2004-01-12"]
["Professor of Mechanical Eng and President Emeritus","faculty",null,"2004-01-12"]
["PROFESSOR OF MECHANICAL ENGIN EERING","faculty",null,"2005-12-15"]
["PROFESSOR OF MECHANICAL ENGINEERING","faculty"]
["PROFESSOR OF MEDICINE, EMERITUS","other academic",null,"2004-01-12"]
["Professor of Medicine, Meritus","other academic"]
["PROFESSOR OF METEOROLOGY","faculty"]
["PROFESSOR OF MUSIC","faculty"]
["PROFESSOR OF ORGANIZATION STUDIES","faculty",null,"2004-01-12"]
["PROFESSOR OF PHILOSOPHY","faculty",null,"2004-01-12"]
["PROFESSOR OF PHYSICS","faculty"]
["Professor of Political Economy","faculty"]
["Professor of Political Sociology","faculty",null,"2004-01-12"]
["Professor of Polymer Science & Engineering","faculty",null,"2004-01-12"]
["PROFESSOR OF PRACTICE","faculty"]
["Professor of Sci Tech & National Security Policy","faculty",null,"2005-12-15"]
["Professor of Spanish/Linguistics, Emeritus","other academic"]
["PROFESSOR OF STATISTICS & MGMT SCIENCE, DIR CCREMS","faculty",null,"2004-01-12"]
["PROFESSOR OF TECHNOLOGY & POL ICY","faculty"]
["PROFESSOR OF TECHNOLOGY & POLICY","faculty"]
["professor of the history of science","faculty"]
["PROFESSOR OF THE PRACTICE","faculty"]
["Professor of the Practice and Director,  Media Lab","faculty"]
["PROFESSOR OF THE PRACTICE ENGINEERING SYSTEMS M E","faculty"]
["Professor of the Practice in Management & HST","faculty"]
["PROFESSOR OF THE PRACTICE OF AEROSPACE ENGR","faculty",null,"2005-03-15"]
["Professor of the Practice of Community Development","faculty",null,"2005-12-15"]
["Professor of the Practice of Nuclear Engineering","faculty"]
["PROFESSOR OF THE PRACTICE OF NULCEAR ENGINEERING","faculty"]
["Professor of Theater Arts","faculty","it"]
["Professor of Toxicology and Chemistry, Housemaster","faculty","it"]
["PROFESSOR OF URBAN & ENVIRONMENTAL PLANNING","faculty","it"]
["PROFESSOR OF URBAN ECONOMICS","faculty",null,"2005-12-15"]
["Professor of Urban Planning","faculty"]
["PROFESSOR OF URBAN PLANNING & CIVIL ENV ENGINEERNG","faculty"]
["Professor of Urban Planning, Dir SPURS/HHH","faculty"]
["PROFESSOR OF URBAN STUDIES & HISTORY","faculty",null,"2005-12-15"]
["PROFESSOR OF VISION SCIENCE","faculty"]
["Professor,  Aero & Astro and Eng Sys Div","faculty"]
["Professor,  Aero/Astro & Eng Systems","faculty"]
["Professor,  Mat'l Sci & Eng and Eng Sys Div","faculty"]
["PROFESSOR, AERO & ASTRO & ENG SYS / CO-DIR LFM/SDM","faculty"]
["PROFESSOR, AERO & ASTRONAUTICS, CIVIL ENGINEERING","faculty",null,"2004-01-12"]
["PROFESSOR, ARCHITECTURE","faculty",null,"2005-12-15"]
["PROFESSOR, ASSOC DIR L E E S","faculty"]
["Professor, Assoc Director Microsystems Tech Lab","faculty"]
["Professor, Associate Director of RLE","faculty",null,"2004-01-12"]
["Professor, Associate Director RLE","faculty"]
["Professor, Biological Eng and Mat'l Sci & Eng","faculty","it","2004-01-12"]
["PROFESSOR, BIOMATERIALS SCI & ENG LAB","faculty","it"]
["PROFESSOR, BIOMATERIALS SCIENCE & ENGINEERING LAB","faculty"]
["PROFESSOR, BRAIN & COG SCI / BIOLOGY","faculty"]
["Professor, Brain & Cog Sci and Harvard/MIT Div HST","faculty"]
["PROFESSOR, BRAIN & COG SCI/ BIOLOGY","faculty"]
["Professor, Brain & Cognitive Science/Biology","faculty"]
["PROFESSOR, CHAIR OF APPLIED MATH COMMITTEE","faculty",null,"2004-01-12"]
["Professor, Chair of Pure Math Committee","faculty","it"]
["Professor, Civil & Environ Eng and Off of Provost","faculty"]
["Professor, Class of 56 Development Chain","faculty"]
["Professor, Co-Director OR Center","faculty","it"]
["Professor, Dean for Curriculum and Faculty Support","faculty","it"]
["PROFESSOR, DIR L E E S","faculty",null,"2005-12-15"]
["Professor, Dir Lab for Energy & the Environment","faculty"]
["PROFESSOR, DIR SPECTROSCOPY LAB","faculty"]
["PROFESSOR, DIR VI-A PROGRAM","faculty",null,"2005-12-15"]
["PROFESSOR, DIR, R L E / C E T A","faculty"]
["PROFESSOR, DIRECTOR C E C I","faculty","it","2005-08-01"]
["PROFESSOR, DIRECTOR LEES","faculty",null,"2004-01-12"]
["PROFESSOR, DIRECTOR PARSONS LAB","faculty","it"]
["PROFESSOR, DIRECTOR, A I LAB","faculty","it","2004-01-12"]
["PROFESSOR, E E C S, ACTING DIR LCS","faculty","it","2004-01-12"]
["Professor, Education Officer","faculty",null,"2005-12-15"]
["PROFESSOR, EECS & DIRECTOR LCS","faculty","it"]
["Professor, EECS & ME, Mac Vicar Faculty Fellow","faculty","it"]
["Professor, Elec Eng-Comp Sci, Nuclear Eng","faculty","it"]
["PROFESSOR, EMERITUS","other academic","it"]
["PROFESSOR, EXECUTIVE OFFICER E E C S","faculty","it"]
["Professor, Graduate Officer, Ashdown Housemaster","faculty","it"]
["Professor, Graduate Officer, Undergraduate Officer","faculty"]
["Professor, History of Mfg & Tech, ESD and STS","faculty"]
["PROFESSOR, HOUSEMASTER, MCCORMICK HALL","faculty"]
["PROFESSOR, INSTITUTE PROFESSOR","faculty"]
["Professor, Mac Vicar Faculty Fellow","faculty",null,"2005-12-15"]
["Professor, MacVicar Faculty Fellow","faculty"]
["Professor, MacVicar Faculty Fellow, Director TPP","faculty",null,"2005-12-15"]
["PROFESSOR, MACVICAR FELLOW","faculty"]
["PROFESSOR, MARINE SYSTEMS","faculty"]
["PROFESSOR, MATRL SCIENCE & ENGRG AND NUCLEAR ENGRG","faculty"]
["Professor, Mech Engr","faculty",null,"2005-12-15"]
["Professor, Mechanical & Bio Eng","faculty"]
["Professor, Mechanical & Biological Eng","faculty"]
["Professor, Mechanical Eng and Biological Eng","faculty"]
["PROFESSOR, NAVAL ARCHITECTURE","faculty"]
["PROFESSOR, NUCLEAR ENGINEERING & WHITAKER COLLEGE","faculty"]
["PROFESSOR, ORGANIZATION STUDIES","faculty",null,"2004-01-12"]
["PROFESSOR, POLI SCI & ASSOC DIR, TECH & DEVEL PROG","faculty"]
["PROFESSOR, TOXICOLOGY AND CHEMISTRY, HOUSEMASTER","faculty","it"]
["Professor, Undergraduate Officer","faculty"]
["PROFESSOR, VINTON HAYES FELLOW","faculty",null,"2005-12-15"]
["PROFESSOR/ DIR FOR PRG IN ATMOS, OCEANS & CLIMATE","faculty"]
["PROFESSOR/ DIR, INTEGRATED STUDIES PROGRAM","faculty"]
["PROFESSOR/ASSOCIATE DEPARTMENT HEAD","faculty"]
["Professor/Associate Director - LIDS","faculty",null,"2004-01-12"]
["Professor/Chair of the Pure Math Committee","faculty"]
["PROFESSOR/DEPARTMENT HEAD","faculty"]
["Professor/Dir for Prg in Atmos, Oceans & Climate","faculty"]
["Professor/Dir of McGovern Inst for Brain Research","faculty"]
["Professor/Director","faculty",null,"2004-01-12"]
["PROFESSOR/DIRECTOR CTR FOR MATERIAL SCIENCE & ENG","faculty"]
["Professor/Director of Biotechnology Process","faculty"]
["Professor/Director of Energy Studies","admin","it"]
["Professor/Director of the Plasma Fusion Center","faculty"]
["Professor/Director, Summer Session","faculty"]
["PROFESSOR/EMERITUS","other academic","it"]
["PROFESSOR/EMERITUS AMERICAN ACADEMY OF SCIENCES","other academic"]
["PROFESSOR/INVESTIGATOR HOWARD HUGHES MEDICAL INSTI","faculty","it","2004-01-12"]
["Professor/Morris A Adelman Professor of Management","faculty","it"]
["PROFESSOR; CHAIR APPLIED MATH COMMITTEE","faculty","it","2005-08-01"]
["PROFESSOR; CHAIR, PURE MATH COMMITTEE","faculty"]
["PROFESSOR-EAPS & PHYSICS/DIR-WALLACE ASTROPHY OBSV","faculty"]
["Professor-Nuclear Eng, Mater'l Sci & Eng","faculty",null,"2004-01-12"]
["PROG COOR, KNIGHT SCIENCE JOURNALISM FELLOWSHIP","admin"]
["PROG COORDINATOR, MIT GERMANY PROGRAM","admin"]
["Prog Mgr, Student Svcs and Alumni Relat","admin"]
["PROGRAM ADMIN, COUNSELING & SUPPT SERVICES","admin"]
["Program Administration Associate","admin"]
["PROGRAM ADMINISTRATOR","admin",null,"2004-01-12"]
["PROGRAM ADMINISTRATOR FOR CONCOURSE","admin",null,"2004-01-12"]
["Program Administrator for Women Students","admin"]
["PROGRAM ADMINISTRATOR II, ENGINEERING","admin",null,"2004-01-12"]
["Program Administrator,  Earth System Initiative","admin"]
["PROGRAM ADMINISTRATOR, COUNSELING & SUPPORT SVCS","admin"]
["Program Administrator, Earth System Initiative","admin"]
["PROGRAM ADMINISTRATOR, REWARDS & RECOGNITION","admin"]
["PROGRAM ADMINISTRATOR/INTERNSHIP COORDINATOR","admin"]
["PROGRAM ASSISTANT","admin"]
["Program Assistant I","admin"]
["Program Assistant II","admin"]
["PROGRAM ASSISTANT, FSILGS","admin"]
["PROGRAM ASSISTANT, PSC","admin"]
["PROGRAM ASSISTANT, RESIDENTIAL LIFE","admin"]
["PROGRAM ASSISTANT, RESIDENTIAL LIFE PROGRAMS","admin"]
["Program Assistant, RLP/SLP","admin"]
["PROGRAM ASSOCIATE","admin"]
["PROGRAM ASSOCIATE, M L N","admin",null,"2005-12-15"]
["PROGRAM ASSOCIATE, MLN","admin"]
["PROGRAM COOR, KNIGHT SCIENCE JOURNALISM FELLOWSHIP","admin"]
["Program Coord for Prog, Atmos, Oceans & Climate","admin"]
["Program Coord, Knight Sci Journal Fellow","admin",null,"2005-12-15"]
["Program Coord, MIT Germany Program","admin"]
["Program Coord, MIT India Program","admin"]
["PROGRAM COORDINATOR","admin","it"]
["PROGRAM COORDINATOR FOR FSILG","admin"]
["Program Coordinator for Stud Activities","admin",null,"2004-01-12"]
["PROGRAM COORDINATOR FOR STUDENT ACTIVITIES","admin"]
["Program Coordinator for the Jerusalem 2050 Program","admin"]
["Program Coordinator, Class Programs","admin",null,"2005-12-15"]
["Program Coordinator, Enterpreneurship Center","admin","it"]
["Program Coordinator, Enterprise Forum","admin"]
["PROGRAM COORDINATOR, F/ASIP & CAREER FAIRS","admin"]
["Program Coordinator, FAA Center of Excellence","admin"]
["Program Coordinator, MIT Enterprise Forum","admin",null,"2004-01-12"]
["Program Coordinator, MIT Germany Program","admin","it","2004-01-12"]
["PROGRAM COORDINATOR, MIT ITALY PROGRAM","admin"]
["Program Coordinator, MIT Japan Program","admin"]
["Program Coordinator, MIT-China Program","admin"]
["PROGRAM COORDINATOR, MIT-FRANCE PROGRAM","admin"]
["Program Coordinator, MIT-Italy Program","admin"]
["Program Coordinator, OAS","admin"]
["PROGRAM COORDINATOR, SEMINAR XXI","admin"]
["PROGRAM COORDINATOR, SSP","admin"]
["Program Coordinator, Student Activities","admin"]
["Program Coordinator, Student Art Assoc","admin"]
["Program Coordinator, UROP","admin",null,"2005-08-01"]
["PROGRAM DIRECTOR","admin"]
["PROGRAM DIRECTOR FOR REUNIONS AND EVENTS","admin"]
["PROGRAM DIRECTOR, OFFICE OF EXECUTIVE EDUCATION","admin"]
["Program Director, Parenting Education and Research","admin",null,"2004-01-12"]
["PROGRAM HEAD / PROFESSOR","faculty"]
["PROGRAM HEAD/PROFESSOR","faculty",null,"2004-01-12"]
["PROGRAM MANAGER","admin",null,"2004-01-12"]
["Program Manager, Engineering","admin","it"]
["Program Manager, Graduate Residences","admin"]
["PROGRAM MANAGER, INTERNATIONAL PROGRAMS","admin"]
["PROGRAM MANAGER, M I T ENTREPRENEURSHIP CENTER","admin"]
["Program Manager, MIT Entrepreneurship Center","admin"]
["Program Manager, MIT Workplace Center","admin",null,"2005-12-15"]
["Program Manager, Student Services & Alum Relations","admin"]
["PROGRAM MANAGER, SYSTEM DYNAMICS GROUP","admin"]
["Program Manager, Things That Think","research"]
["Program Manager, UPOP","admin"]
["PROGRAM OFFICER","admin",null,"2005-12-15"]
["Program Representative","admin"]
["PROGRAMMER","admin"]
["PROGRAMMER ANALYST","admin"]
["Programmer Analyst I","admin"]
["Programmer Analyst II","admin"]
["Programmer Analyst III","admin"]
["PROGRAMMER CONSULTANT","admin"]
["Programmer, Sequencing Operations","admin"]
["Programmer/Analyst","admin"]
["Programs Manager","admin"]
["PROJ COORD TOYS OF TOMORROW & COUNTER INTELLIGENCE","research"]
["Proj Coord, LBGT Svcs, Resrcs & Outreach","admin"]
["Proj Coord, Student Activities/Life Prog","admin"]
["Proj Director, Grad Assignments Process","admin"]
["PROJ MANAGER HUMAN DESIGN GROUP","research"]
["PROJECT ACCOUNTANT","admin"]
["PROJECT ADMINISTRATOR","admin"]
["PROJECT ADMINISTRATOR, WOMEN'S FACULTY COMMITTEES","admin"]
["Project Archivist","admin"]
["PROJECT ASSISTANT","admin","it","2005-12-15"]
["PROJECT AUDIO-VISUAL SPECIALIST","technical","it"]
["PROJECT COORDINATOR","admin","it","2004-01-12"]
["PROJECT COORDINATOR / EXECUTIVE COORDINATOR","admin"]
["PROJECT COORDINATOR, CORPORATE RELATIONS","admin"]
["PROJECT COORDINATOR, DIGITAL NATIONS","admin"]
["Project Coordinator, Endocrine Genetics","research"]
["Project Coordinator, Web Site Conv Proj","admin"]
["Project Coordinator/Executive Coordinator","research"]
["PROJECT DEVELOMPMENT MANAGER","admin"]
["Project Development Manager","admin"]
["PROJECT DIRECTOR, GRADUATE ASSIGNMENT'S PROCESS","admin"]
["PROJECT ENGINEER","research"]
["Project Leader","admin","it"]
["Project Leader, HR","admin","it","2005-12-15"]
["PROJECT MACHINIST","technical","it"]
["Project Management Specialist","admin"]
["PROJECT MANAGER","admin"]
["Project Manager, Broad","research"]
["Project Manager, EHS","admin"]
["PROJECT MANAGER, FACILITIES","admin"]
["Project Manager, FSS","admin"]
["Project Manager, Genome Finishing","research"]
["PROJECT MANAGER, MIT ENTERPRISE FORUM","admin"]
["PROJECT MANAGER, ODSUE","admin"]
["PROJECT MANAGER, S S I T","admin"]
["PROJECT MANAGER, SSIT","admin","it","2005-12-15"]
["PROJECT MECHANIC","technical","it"]
["Project Metalsmith","admin","it"]
["PROJECT MGR FOR THE PROGRAM FOR INTERNET LEARNING","admin"]
["PROJECT PLANNER FOR E-JOURNALS ARCHIVING","admin"]
["Project Scientist","research","it","2005-10-01"]
["Project Support Staff","technical",null,"2005-03-15"]
["PROJECT TECH/EM","technical",null,"2005-12-15"]
["PROJECT TECHNICIAN","technical","it"]
["Project Technician - Chem/Gas Facility","technical","it","2004-01-12"]
["PROJECT TECHNICIAN (E-M)","technical","it"]
["PROJECT TECHNICIAN BIOLOGICAL","technical","it"]
["PROJECT TECHNICIAN CERAMICS","technical","it"]
["Project Technician Chemical","technical","it"]
["PROJECT TECHNICIAN CHEMICAL - MECHANICAL","technical","it"]
["PROJECT TECHNICIAN CHEMICAL - MECHANICAL, CPRL","technical","it"]
["Project Technician Chemical-Mechanical, CPRL","admin"]
["PROJECT TECHNICIAN E/M","technical",null,"2004-01-12"]
["PROJECT TECHNICIAN ELECTRICAL","technical","it"]
["PROJECT TECHNICIAN ELECTRO - MECHANICAL","technical","it","2004-01-12"]
["PROJECT TECHNICIAN ELECTRO-MECHANICAL","technical",null,"2005-12-15"]
["PROJECT TECHNICIAN ELECTRONIC","technical"]
["Project Technician Electronic- Optical","technical"]
["Project Technician Industrial Hygiene","research"]
["Project Technician Integrated Circuit","technical"]
["PROJECT TECHNICIAN MECHANICAL","technical"]
["Project Technician Mechanical - Optical","technical"]
["PROJECT TECHNICIAN MECHANICAL ENGINEERING","technical"]
["Project Technician Radiological","technical"]
["Project Technician, EHS","technical"]
["Project Technician, Electronics","technical"]
["Project Technician/EM","research"]
["PROJECTS COORDINATOR, FACILITIES","admin"]
["Projects Coordinator, Provost","admin"]
["PROMOTION MANAGER","admin"]
["Promotion Manager, MIT Press","admin"]
["PROPERTY ACCOUNTANT","admin","it","2005-10-01"]
["PROPERTY ADMINISTRATOR","admin"]
["Property Assistant","admin",null,"2004-01-12"]
["PROPERTY AUDITOR","admin",null,"2004-01-12"]
["PROPERTY DISPOSAL OFFICER","admin","it"]
["Property Inventory Assistant","technical","it"]
["PROPERTY INVENTORY AUDITOR","admin"]
["PROPERTY MANAGER","admin"]
["Prospect Data Mining & Modeling Spec","admin"]
["Prospect Data Mining and Modeling Specialist","admin","it","2005-12-15"]
["Prospective student","student"]
["Protein Biochemist","technical"]
["Provost","admin"]
["PROVOST, WARREN K LEWIS PROFESSOR","faculty"]
["Psychiatric Clinical Nurse Specialist","technical"]
["PSYCHIATRIC NURSE PRACTIONER","technical"]
["PSYCHIATRIST","technical"]
["PSYCHOLOGIST","technical"]
["Public Education and Communications Officer","admin"]
["Public Relations & Marketing Coordinator","admin"]
["public relations and marketing coordinator","admin"]
["Public Relations Assistant","admin",null,"2004-01-12"]
["Publication Manager","admin","it"]
["Publication Mgr, Reference Publ. Ofc.","admin","it"]
["Publication Mgr., Reference Publ. Ofc.","admin"]
["Publication Production Director","admin",null,"2004-01-12"]
["Publications & Production Director","admin"]
["Publications and Multimedia Specialist","admin"]
["PUBLICATIONS EDITOR","admin"]
["PUBLICATIONS MANAGER, COMMUNICATIONS OFFICE","admin"]
["PUBLICATIONS MANAGER, REFERENCE PUBLICATIONS OFC","admin"]
["Publications Manager, SSP","admin"]
["Publicist","admin"]
["PUBLICITY AND EXHIBITS","admin"]
["Publicity and Exhibits Assistant","admin","it","2005-09-01"]
["Publicity Assistant","admin"]
["Publicity Manager, MIT Press","admin"]
["PUBLISHER & CEO, TECHNOLOGY REVIEW","admin"]
["PUBLISHER, S M R","admin",null,"2005-10-01"]
["Publisher, SMR","admin"]
["PUBLISHG PROCUREMENT SPECIALIST/ASST TO DIR, P S B","admin"]
["Publishg Procurement Specialist/Asst to Dir, PSB","admin",null,"2004-01-12"]
["Publishing Advisor & Stationery ECAT Facilitator","admin",null,"2004-01-12"]
["Publishing Advisor, PSB","admin"]
["Publishing Advisor, Publishing Services Bureau","admin"]
["PUBLISHING ASSISTANT","admin",null,"2004-06-01"]
["Publishing Assistant/LL","research"]
["Purchasing & Finance Administrator","admin"]
["Purchasing Administrator","admin"]
["Purchasing Agent","admin","it"]
["PURCHASING ASSISTANT","admin","it","2004-01-12"]
["PURCHASING ASSISTANT, PUBLISHING SERVICE BUREAU","admin","it"]
["PURCHASING BROKER, P S B","admin","it"]
["Purchasing Coordinator","admin","it"]
["PURCHASING COORDINATOR, D C M","admin",null,"2005-12-15"]
["Purchasing Coordinator, DCM","admin","it"]
["Purchasing Manager","admin"]
["Pure Math Instructor","other academic",null,"2004-06-01"]
["QUALITY ASSURANCE ANALYST","admin"]
["Quality Assurance Analyst II","admin"]
["QUALITY ASSURANCE MANAGER","admin"]
["QUALITY ASSURANCE SUPERVISOR","admin"]
["Quality Control Assistant","admin"]
["Quality Control Assistant/CU","admin","it"]
["QUALITY CONTROL ASST / CU","admin"]
["Quality Control Supervisor","admin"]
["Quentin Berg Professor Emeritus","other academic"]
["Quentin Berg Professor of Mechanics","faculty"]
["R F ENGINEER","research"]
["R F INSTRUMENTATION ENGINEER","research"]
["R P O ADMINISTRATIVE ASSISTANT, E H S","admin"]
["R P O ASSISTANT OFFICER, E H S","admin"]
["R P O DEPUTY DIRECTOR, E H S","admin",null,"2004-01-12"]
["R P O OFFICER, E H S","admin"]
["R P O PROJECT TECHNICIAN RADIOLOGICAL, E H S","admin"]
["R P O PROJECT TECHNICIAN, E H S","admin"]
["R P O SENIOR OFFICER, E H S","admin"]
["R P O SENIOR TECHNICIAN RADIOLOGICAL, E H S","admin",null,"2004-01-12"]
["R P P Project Technician, E H S","admin"]
["R.J. Shillman Career Dev Assist Prof of EECS & HST","faculty"]
["RADIOLOGIC TECHNOLOGIST","technical",null,"2005-10-01"]
["RADIOLOGIST","technical"]
["RALPH E & ELOISE F CROSS PROF & DEPT HEAD OF MECH","faculty"]
["RALPH E & ELOISE F CROSS PROF & MECH ENG DEPT HEAD","faculty"]
["Ralph E & Eloise F Cross Professor","faculty",null,"2004-01-12"]
["Ralph E & Eloise F Cross Professor Emeritus","faculty"]
["Ralph E. & Eloise F. Cross Prof'ship of Mech. Eng.","faculty",null,"2005-12-15"]
["RALPH LANDAU PROF & DIR, SCH OF CHEM ENGR PRACTICE","faculty"]
["RARE BOOKS CATALOGING LIBRARIAN","admin"]
["RASMUSSEN CAREER DEVELOPMENT ASSISTANT PROFESSOR","faculty"]
["Ray & Maria Stata Prof of Electrical Engineering","faculty",null,"2004-01-12"]
["reactivate: WBELTKIE","student"]
["REACTOR DEPUTY DIRECTOR, E H S","admin"]
["Reactor Deputy Director, EHS","admin"]
["REACTOR ENGINEER","technical"]
["REACTOR MECHANICAL ENGINEER","technical",null,"2005-03-15"]
["REACTOR OFFICER, E H S","admin"]
["REACTOR OPERATOR","technical"]
["Reactor Operator Trainee","technical",null,"2004-01-12"]
["REACTOR SENIOR SECRETARY, E H S","admin"]
["REACTOR UTILIZATION ENGINEER","technical"]
["REACTOR, DEPUTY DIRECTOR, E H S","admin"]
["REACTOR, DEPUTY DIRECTOR, EHS S","admin"]
["REACTOR, SENIOR TECHNICIAN RADIOLOGICAL, E H S","technical"]
["Reactor, Senior Technician Radiological, EHS","admin","it","2004-01-12"]
["READING ROOM ASSISTANT","technical"]
["READING ROOM SUPERVISOR","technical",null,"2004-01-12"]
["Real Estate Analyst","admin"]
["Real Estate Loan Manager","admin"]
["Receiving Clerk","admin"]
["RECEPTIONIST","admin"]
["RECEPTIONIST/ SENIOR SECRETARY","admin"]
["RECEPTIONIST/ SR SECRETARY","admin"]
["Receptionist/Senior Secretary","admin"]
["RECORDING SECRETARY","admin"]
["Recording Secretary and Executive Dir. of Admin.","admin"]
["RECRUITING COORDINATOR, CAREER DEVELOPMENT OFFICE","admin"]
["RECYCLING COORDINATOR","admin"]
["Recycling/Waste Management","technical"]
["Reference & Info Services Coordinator, Humanities","admin"]
["REFERENCE ARCHIVIST","admin"]
["Reference Coord & Instruction Librarian, Rotch","admin"]
["REFERENCE COORDINATOR","admin"]
["REFERENCE COORDINATOR & INSTRUCTION LIBRARIAN","admin"]
["Reference Coordinator, Humanities","admin"]
["REFERENCE COORDINATOR, HUMANITIES LIBRARY","admin"]
["REFERENCE LIBRARIAN, ROTCH LIBRARY","admin"]
["Referral Coordinator","admin"]
["Regional Director, Leadership Giving","admin"]
["REGISTERED NURSE","technical"]
["REGISTERED OPTOMETRIC TECHNICIAN","technical"]
["REGISTRAR","admin"]
["REGISTRAR AND COLLECTIONS MANAGER","admin"]
["Registrarial Assistant","admin"]
["Registrarial Assistant I","admin",null,"2005-10-01"]
["REGISTRARIAL ASSISTANT II","admin"]
["REGISTRATION ASSISTANT","admin"]
["REGISTRATION ASSISTANT, CONF SVCS/EVENTS/INFO CTR","admin"]
["Registration Assistant, Conference Services Office","admin"]
["REGISTRATION ASST, CONFERENCE SRVS/EVENTS/INFO CTR","admin"]
["Registration Coordinator","admin"]
["REGISTRATION SPECIALIST","admin"]
["Relationship Manager","admin",null,"2005-12-15"]
["Relocation Representative","admin","it","2004-01-12"]
["Relocation Specialist","admin","it"]
["Reporter/Writer, News Office","admin",null,"2005-12-15"]
["REPRINT INVENTORY CONTROL MANAGER","admin","it"]
["Reproduction Worker A","technical","it"]
["Reproduction Worker B","admin","it"]
["RES ENG & HEAD,PFC OFF OF TECH OPERATIONS&PLANNING","research"]
["Res Sci/Bioanalysis Core CoDir","research"]
["research","research"]
["RESEARCH & DEVELOPMENT ENGINEER","research"]
["Research Administrative Staff","research"]
["RESEARCH AFFILIATE","research"]
["RESEARCH AFFILIATE (HHMI)","research"]
["RESEARCH AFFILIATE / CONSULTANT","research"]
["RESEARCH AFFILIATE PROF AT","research"]
["Research Affiliate, HHMI","research",null,"2004-01-12"]
["Research Affiliate/Consultant","research"]
["Research Affiliate-CMI","research",null,"2004-01-12"]
["Research Affilliate","research"]
["Research Affliate","research"]
["RESEARCH ANALYST","research"]
["RESEARCH ASSISTANT","research"]
["Research Assistant (SRS Tech)","admin"]
["Research Assistant, Lincoln Laboratory","research"]
["RESEARCH ASSISTANT, OPTICAL ENGG","research"]
["RESEARCH ASSOCIATE","research",null,"2004-01-12"]
["RESEARCH ASSOCIATE / LECTURER","research"]
["RESEARCH ASSOCIATE / MANAGER COMPUTER LAB","research","it"]
["Research Associate, Emerging Technologie","research"]
["Research Associate, Learn Aerospace Initiative","research","it"]
["Research Associate/Lecturer","research"]
["Research Associate/Manager Computer Lab","research"]
["Research Associate/MEG Lab Manager","research"]
["Research Audiologist","research"]
["Research Avviliate","admin"]
["RESEARCH COMPUTING MANAGER","research"]
["RESEARCH DIETITIAN","research","it"]
["Research Director, Broad","research"]
["Research Director, CTL","research"]
["Research Editor, Technology Review","admin","it"]
["RESEARCH ENGINEER","research","it","2004-01-12"]
["Research Engineer - Industry Co-Director, LFM","admin"]
["Research Engineer - Industry Co-Director, SDM","research"]
["RESEARCH ENGINEER / GROUP LEADER","research"]
["RESEARCH ENGINEER, OCEAN; ASST DIR, EDGERTON CTR","research"]
["RESEARCH ENGINEER/ TECH INSTRUCTOR","research"]
["Research Engineer/Group Leader","research"]
["RESEARCH FELLOW","research"]
["RESEARCH INSTITUTE","research",null,"2005-12-15"]
["RESEARCH LAB ADMINISTRATOR","research"]
["Research Manager, Broad","research"]
["Research Manager, Broad","research","it"]
["RESEARCH NURSE","research"]
["RESEARCH PHYSICIST","research"]
["RESEARCH PROGRAM ADMINISTRATORER","research"]
["RESEARCH PROGRAM SPECIALIST","research"]
["Research Programmer","research"]
["RESEARCH SCHOLAR","research"]
["RESEARCH SCIENTIST","research","it"]
["RESEARCH SCIENTIST & LECTURER","research","it"]
["Research Scientist (MPC) / Senior Lecturer (DMSE)","research"]
["RESEARCH SCIENTIST / CETA","research"]
["RESEARCH SCIENTIST EXPERIMENTAL","research"]
["RESEARCH SCIENTIST- EXPERIMENTAL","research"]
["Research Scientist I","research",null,"2004-01-12"]
["Research Scientist II","research"]
["Research Scientist II, RNAi Libr Performance Group","research"]
["Research Scientist III","research","it"]
["RESEARCH SCIENTIST, AGE LAB","research","it"]
["Research Scientist, CETA","research","it"]
["Research Scientist, Digital Library Research Group","research","it"]
["RESEARCH SCIENTIST, EXPERIMENTAL","research"]
["RESEARCH SCIENTIST, EXPERIMENTAL & GROUP LEADER","research","it"]
["RESEARCH SCIENTIST, EXPERIMENTAL/CO GROUP LEADER","research",null,"2005-12-15"]
["RESEARCH SCIENTIST, HEAD, P F C OFFICE OF E S & H","research","it"]
["Research Scientist, Head, PFC Office of ES&H","research","it"]
["RESEARCH SCIENTIST/EDITOR-JOURNAL OF FUSION ENERGY","research","it"]
["RESEARCH SCIENTIST/INSTRUCTOR","research","it"]
["RESEARCH SCIENTIST-EXPERIMENTAL","research","it"]
["RESEARCH SPECIALIST","research"]
["RESEARCH SPONSORED STAFF","research"]
["RESEARCH STAFF","research"]
["RESEARCH SUPPORT ASSISTANT II","research",null,"2005-03-15"]
["Research Support Associate","research",null,"2005-12-15"]
["RESEARCH SUPPORT ASSOCIATE I","research","it"]
["Research Support Associate II","research",null,"2005-06-01"]
["RESEARCH SUPPORT ASSOCIATE III","research"]
["RESEARCH TECHNICIAN","research","it","2004-06-01"]
["Research Technician I","research",null,"2004-01-12"]
["Research Technician I I","research","it"]
["Research Technician I, Litigation","research","it"]
["Research Technician II","research","it"]
["Research Technician III","research"]
["Research Technician IV","research","it","2004-01-12"]
["RESEARCH TECHNOLOGIST","research","it"]
["Research/Event Coordinator","research",null,"2004-01-12"]
["Research/Project Manager","research",null,"2004-04-01"]
["Research/Scientific Staff","research"]
["researcj affiliate","research",null,"2004-01-12"]
["RESIDENTIAL COMPUTING CONSULTANT","admin",null,"2004-06-01"]
["RESIDENTIAL LIFE ASSOCIATE","admin","it"]
["RESNET COORDINATOR","admin",null,"2004-01-12"]
["Resource Development Coordinator","admin"]
["Restrospective Collection Supervisor","admin",null,"2005-12-15"]
["retired","non-mit",null,"2004-01-12"]
["retired research scientist","research",null,"2005-12-15"]
["RETIREE","community",null,"2004-06-01"]
["RETROSPECTIVE COLLECTION SUPERVISOR","admin",null,"2004-01-12"]
["RETURNING STUDENT","student","it","2004-04-01"]
["RF Engineer","research","it","2004-01-12"]
["RF Physicist","research"]
["RHIT; Manager of Medical Records","technical",null,"2004-01-12"]
["Richard Leghorn (1939) CD Asst Prof of Tech Innov","faculty",null,"2004-01-12"]
["RIKEN MIT PROGRAM ADMINISTRATOR","admin","it"]
["RLA / Associate HouseMaster East Campus","admin",null,"2004-04-01"]
["RLE, RESEARCH AFFILIATE, ASST DIR, / C E T A","admin","it"]
["RN Care Manager","technical"]
["ROBERT A SWANSON CAREER DEV AST PROF IN LIFE SCI","faculty","it"]
["Robert C Merton Professor of Financial Economics","faculty"]
["Robert J. Shillman Career Dev Assistant Prof of EE","faculty"]
["ROBERT N NOYCE ASSISTANT PROFESSOR","faculty","it"]
["ROBERT N NOYCE CAREER DEVEL ASSISTANT PROFESSOR","faculty","it","2004-01-12"]
["ROBERT N NOYCE CAREER DEVELOPMENT ASST PROFESSOR","faculty"]
["ROBERT N NOYCE ENG CAREER DEV ASSISTANT PROF","faculty"]
["Robert N Noyce Eng Career Dev Associate Professor","faculty"]
["Robert Noyce Engineering Career Dev Asst Professor","faculty"]
["Robert T. Haslam Professor of Chemical Engineering","faculty"]
["ROCKWELL INTERNATIONAL CAREER DEVEL ASSISTANT PROF","faculty"]
["ROCKWELL INT'L CAREER DEVEL ASSOCIATE PROFESSOR","faculty"]
["Rohsenow Professor","faculty"]
["Ronald A Kurtz Assoc Prof of Entrepreneurship","faculty"]
["Ronald A Kurtz Prof of Entrepreneurship","faculty"]
["Ronald E. Mcnair-NASA Visiting Professor","other academic"]
["Rooms & Guest Services Manager, EH","admin"]
["ROTCH VISUAL COLLECTIONS LIBRARIAN","admin"]
["ROYALTIES ASSISTANT","admin"]
["RPO Officer, EHS","admin"]
["RPP Assistant Officer, EHS","admin"]
["RPP Deputy Director, EHS","admin"]
["RPP Officer, EHS","admin"]
["RPP Project Technician Radiological, EHS","admin"]
["RPP Project Technician, EHS","admin"]
["RPP Senior Officer, EHS","admin"]
["RPP Senior Technician Radiological, EHS","admin"]
["RPP Senior Technician Radiological, EHS","admin"]
["RPP, Senior Technician Radiological, EHS","admin"]
["RSA Professor of Computer Science and Engineering","faculty"]
["RSCH ASSOC, MINING & MINERAL RESOURCE RSCH INST","research"]
["Rsch Scientist in Econ, Joint Prg in Global Change","research"]
["RSCH SCIENTIST, EDITOR, JOURNAL OF FUSION ENERGY","research",null,"2004-01-12"]
["S A P ANALYST PROGRAMMER","admin"]
["S A P TRAINER","admin"]
["S C Fang Professor of Chinese Language & Culture","faculty"]
["S E P T E PROFESSOR OF ENGINEERING","faculty"]
["S W ACQUISITION CONSULTANT","admin"]
["SAFETY OFFICER","admin"]
["SAFETY OFFICER, E H S","admin"]
["Safety Program Deputy Director, EHS","admin"]
["Safety Program Director, EHS","admin"]
["SAILING MASTER, COACH","technical"]
["Sales and Marketing Associate","admin"]
["Sales Assist","admin"]
["Sales Assistant","admin"]
["SALES ASST/ SP SALES COORD","admin",null,"2005-12-15"]
["Sales manager, domestic sales","admin"]
["SALES MANAGER, DOMESTIC SALES, TECHNOLOGY REVIEW","admin"]
["Sales Manager, Endicott House","admin",null,"2004-01-12"]
["Sales Representative, MIT Press","admin"]
["saling master, coach","admin",null,"2005-12-15"]
["Samuel A Goldblith Devt Assoc Prof of HST","faculty"]
["Samuel A Goldblith Devt Asst Prof of HST","admin",null,"2004-06-01"]
["SAP ANALYST PROGRAMMER","admin"]
["SAP BASIS/ SYSTEM ADMINISTRATOR","admin",null,"2005-12-15"]
["SAP BASIS/System Administrator","admin",null,"2005-12-15"]
["SAP Business Systems Analyst","admin","it"]
["SAP Communications Coordinator","admin","it"]
["SAP Partnet Vendor","non-mit","it"]
["SAP TRAINER","admin"]
["Sarofim Family Career Dev Associate Professor","faculty"]
["SCHERING PLOUGH LIBRARIAN","admin"]
["Scholarly Publishing/Licensing Consultant","admin"]
["SCHOOL COORDINATOR","admin"]
["SCHOOL S A P COORDINATOR","admin"]
["Schussel Professor","faculty"]
["SCIENCE FELLOW","research",null,"2004-01-12"]
["SCIENCE WRITER, M P C & MICROPHOTONICS CENTER","admin"]
["SCIENCE WRITER, NEWS OFFICE","admin",null,"2004-01-12"]
["Science Writer/Media Relations Specialist","admin"]
["SCIENTIFIC & SAFETY ADMINISTRATIVE OFFICER","admin",null,"2005-12-15"]
["Scientific Administrator","admin"]
["Scientific Affairs Manager","admin",null,"2004-04-01"]
["Scientific Illustrator","admin",null,"2005-12-15"]
["Scientific Programmer/Web site Manager","admin",null,"2004-01-12"]
["SDM STUDENT","student"]
["SECOND COOK","technical",null,"2004-01-12"]
["SECRETARY","admin"]
["SECRETARY - TECHNICAL","admin"]
["SECRETARY OF THE ALUMNI ASSOCIATION","admin"]
["SECTION ADMINISTRATIVE OFFICER","admin"]
["SECTION HEAD","admin",null,"2005-07-01"]
["SECTION HEAD / PROFESSOR","faculty"]
["Section Head, Administrative Services","admin",null,"2004-01-12"]
["Section Head, Cusotmer Services","admin"]
["Section Head/Library Assistant, Hayden","admin"]
["Section Head/Library Asst, Document Services","admin"]
["SECTION HEAD/LOCAL TECH EXPERT","admin"]
["Section Head/Professor","faculty"]
["Section Head/Professor of Theater Arts","faculty"]
["Section Head/SC Fang Prof of Chinese Lng & Culture","faculty"]
["SECURITIES GIFT ADMINISTRATOR","admin"]
["SECURITY CONSULTANT","admin"]
["Security Coord/LL","technical",null,"2004-01-12"]
["Security Officer","technical"]
["Security Officer (P/T)","technical"]
["SELEY DISTINGUISHED PROFESSOR IN MANAGEMENT","faculty"]
["Semanic Web Software Engineer","admin"]
["senior","student"]
["Senior A/P Assistant","admin",null,"2005-10-01"]
["Senior ABAP Developer","admin"]
["SENIOR ACADEMIC ADMINISTRATOR, LECTURER MECH ENG","admin"]
["SENIOR ACCOUNTANT","admin"]
["SENIOR ACCOUNTING OFFICER","admin",null,"2005-12-15"]
["Senior Accounting Officer-Special Projects","admin"]
["Senior Accounts Payable Assistant","admin",null,"2005-12-15"]
["SENIOR ACCOUNTS PAYABLE ASST","admin",null,"2005-12-15"]
["SENIOR ACQUISITIONS EDITOR","admin"]
["SENIOR ACQUISITIONS EDITOR, MIT PRESS","admin"]
["Senior Admin Assistant, Information Center","admin",null,"2005-03-15"]
["Senior Admin Asst, Community Services Office","admin",null,"2005-07-01"]
["Senior Admin Asst, Community Services Office","admin"]
["Senior Admin Staff, Technology Review","admin",null,"2005-12-15"]
["SENIOR ADMINISTATIVE STAFF, TECHNOLOGY REVIEW","admin"]
["SENIOR ADMINISTRATIVE ASSISTANT","admin"]
["Senior Administrative Assistant","admin"]
["Senior Administrative Assistant for Graduate Pgrms","admin"]
["Senior Administrative Assistant, Alumni Fund","admin"]
["Senior Administrative Assistant, Communications","admin"]
["Senior Administrative Assistant, E H S","admin"]
["Senior Administrative Assistant, EHS","admin",null,"2004-01-12"]
["Senior Administrative Assistant, EVP & CEO","admin"]
["Senior Administrative Staff, LL","admin"]
["Senior Adminstrative Assistant","admin"]
["Senior Advisor","admin"]
["SENIOR ADVISOR TO DIRECTOR OCR","admin"]
["Senior Advisor To Director, OCR","admin",null,"2004-01-12"]
["SENIOR ADVISOR TO INTERNATIONAL SCHOLARS","admin"]
["Senior Advisor to the President","admin",null,"2004-01-12"]
["Senior Advisor To the Vice President","admin"]
["Senior Aircraft Mechanic","technical"]
["SENIOR ALUMNI FUND & DEVELOPMENT OFFICER","admin"]
["SENIOR ANALYST PROGRAMMER","admin"]
["SENIOR ANALYST/ PROGRAMMER","admin"]
["Senior Analyst/Programmer","admin"]
["Senior Assoc Director,Career Development","admin"]
["Senior Associate Dean","admin",null,"2004-01-12"]
["SENIOR ASSOCIATE DEAN & LECTURER","admin","it"]
["Senior Associate Dean for Finance & Administration","admin","it","2005-10-01"]
["Senior Associate Dean for Graduate Students","admin","it","2005-10-01"]
["SENIOR ASSOCIATE DEAN FOR STUDENTS, HOUSE MASTER","admin","it"]
["Senior Associate Dean, DUE","admin","it"]
["Senior Associate Director, Communications","admin","it","2004-01-12"]
["Senior Associate Director, MBA Admissions","admin","it"]
["Senior Associate Director, MBA Program","admin","it"]
["Senior Associate Director,MBA Admissions","admin","it"]
["SENIOR ASSOCIATE EDITOR","admin","it"]
["SENIOR ASSOCIATE EDITOR / TECHNOLOGY REVIEW","admin",null,"2005-12-15"]
["SENIOR ASSOCIATE EDITOR, SMR","admin","it","2004-04-01"]
["SENIOR ASSOCIATE EDITOR/SMR","admin","it"]
["Senior Associate Technology Officer, LL","admin","it"]
["SENIOR AUDIO - VISUAL SPECIALIST","admin","it"]
["SENIOR AUDITOR","admin","it"]
["Senior Automation Engineer Team Leader","admin","it"]
["Senior Benefits Administrator","admin","it"]
["Senior Benefits Analyst","admin","it"]
["SENIOR BUDGET OFFICER","admin","it"]
["SENIOR BUDGET OFFICER FOR ACCOUNTING","admin","it"]
["SENIOR BUSINESS CONSULTANT","admin","it"]
["SENIOR BUSINESS STATEGIST, D SPACE PROJECT","admin","it"]
["Senior Business Strategist, D Space","admin","it"]
["SENIOR BUSINESS SYSTEMS ANALYST","admin","it"]
["SENIOR CASHIER","admin","it"]
["SENIOR COMMUNICATIONS OFFICER","admin","it","2004-01-12"]
["Senior Compliance Specialist","admin","it","2004-01-12"]
["Senior Compliance Specialist","admin","it"]
["Senior Computational Biologist","research","it"]
["Senior Computer Assistant","technical","it"]
["SENIOR COMPUTER OPERATOR","admin","it"]
["SENIOR CONSULTANT","admin",null,"2004-01-12"]
["SENIOR CONSULTANT, COMPETENCY GROUP","admin"]
["SENIOR CONSULTANT, STELLAR","admin"]
["Senior Consultant/Stellar & Head, Web Tools & Ops","admin"]
["Senior Content, Technology Review","admin"]
["SENIOR CONTRACT ADMINISTRATOR","admin",null,"2004-06-01"]
["Senior Cost Analyst","admin",null,"2005-10-01"]
["SENIOR COUNSEL","admin"]
["Senior Counsel and Mng Dir Envir Prog & Risk Mgmt","admin"]
["SENIOR COUNSEL FOR INTELLECTUAL PROPERTY","admin","it"]
["Senior Data Administrator","admin","it"]
["SENIOR DATA CENTER OPERATOR","technical","it"]
["SENIOR DATA ENTRY OPERATOR","admin","it"]
["SENIOR DATA ENTRY OPERATOR, OPERATIONS & SUPPT SRV","admin","it"]
["Senior Data Integrity Assistant","admin","it","2004-01-12"]
["Senior Data Integrity Assistant, Data Entry Svcs","admin","it"]
["SENIOR DATA LIBRARIAN","admin","it"]
["Senior Database Administrator","admin","it"]
["SENIOR DATABASE ANALYST","admin","it"]
["SENIOR DATABASE ANALYST, SAP","admin","it"]
["SENIOR DATABASE ANALYST, SAP R3 ADMINISTRATOR","admin"]
["Senior Database Architect","admin"]
["SENIOR DENTAL ASSISTANT","technical","it"]
["SENIOR DENTIST","technical","it"]
["Senior Designer, MIT Press","admin","it"]
["Senior Development Associate","admin","it"]
["SENIOR DEVELOPMENT OFFICER","admin","it"]
["Senior Development Writer","admin","it"]
["SENIOR DIET AIDE","technical","it"]
["Senior Dir, Institutional Initiatives","admin"]
["Senior Director for Strategic Initiatives","admin","it"]
["Senior Director of Development & Communications","admin","it"]
["Senior Director of Institute Events","admin","it"]
["Senior Director, Community Relations","admin","it"]
["Senior Director, Sloan","admin","it"]
["SENIOR ECONOMIST","admin","it"]
["SENIOR EDITOR","admin","it"]
["SENIOR EDITOR, COMMUNICATIONS","admin","it"]
["Senior Editor, MIT Press","admin","it"]
["SENIOR EDITORIAL ASSISTANT","admin","it"]
["SENIOR EDITORIAL ASSISTANT - TECHNICAL","admin","it"]
["Senior Editorial Information Coordinator","admin","it"]
["SENIOR ELECTRICAL ENGINEER","technical","it"]
["SENIOR ENGINEER, SYSTEMS ENGINEERING GROUP","research","it"]
["Senior Environmental Officer, EHS","admin","it"]
["Senior Events Planning Asst, Community Srvs Ofc","admin","it"]
["Senior Events Planning Asst, Community Svcs Ofc","admin","it"]
["Senior Faculty Liaison","admin","it"]
["SENIOR FELLOW","other academic","it"]
["Senior Finance Officer, Broad","admin","it"]
["Senior Financial Administrator","admin"]
["SENIOR FINANCIAL ANALYST","admin",null,"2005-12-15"]
["SENIOR FINANCIAL ASSISTANT","admin","it"]
["SENIOR FINANCIAL BUSINESS CONSULTANT","admin","it"]
["Senior Financial Manager, IS","admin","it"]
["SENIOR FINANCIAL PLANNING OFFICER","admin","it"]
["Senior Fire Safety Systems Engineer","admin","it"]
["SENIOR FISCAL OFFICER","admin","it"]
["Senior Gift Processing Associate","admin","it"]
["Senior Graphic Designer","admin","it"]
["Senior HR Officer","admin","it"]
["Senior Human Resources Administrator","admin","it"]
["Senior Human Resources Assistant","admin","it"]
["Senior Human Resources Representative","admin","it"]
["SENIOR INDUSTRIAL LIAISON OFFICER","admin","it"]
["Senior Information Specialist","admin","it"]
["Senior Inspector (Electronic)","admin","it"]
["Senior Inspector Mechanical","admin","it"]
["SENIOR INSTRUCTIONAL DESIGNER","admin","it"]
["SENIOR INTERNAL AUDITOR","admin","it"]
["Senior Internal Auditor, IT Specialist","admin","it"]
["Senior Investment Analyst","admin","it","2004-01-12"]
["Senior Investment Associate, Real Estate","admin",null,"2005-12-15"]
["SENIOR IT CONSULTANT","admin","it"]
["Senior IT Manager","admin","it"]
["Senior IT Project Manager","admin","it"]
["SENIOR LECTURER","other academic","it"]
["SENIOR LECTURER & UNDERGRADUATE OFFICER","other academic","it"]
["Senior Lecturer & Visiting Professor","other academic","it"]
["SENIOR LECTURER (RETIRED)","other academic","it"]
["SENIOR LECTURER / PROFESSOR EMERITUS","other academic","it"]
["SENIOR LECTURER CONCOURSE / E S G","other academic","it"]
["Senior Lecturer CTL & CEE","other academic","it"]
["SENIOR LECTURER EMERITUS","other academic","it"]
["SENIOR LECTURER TPP","other academic","it"]
["SENIOR LECTURER, ACTING ASSOCIATE DIRECTOR, L C S","other academic","it"]
["Senior Lecturer, Co-Dir Entrepreneurship Center","other academic","it","2004-01-12"]
["Senior Lecturer, Concourse/ESG","other academic","it"]
["SENIOR LECTURER, DIRECTOR SDM FELLOWS PROGRAM","other academic","it"]
["SENIOR LECTURER, EMERITUS","other academic"]
["SENIOR LECTURER, PROFESSOR AND DEAN EMERITUS","other academic"]
["SENIOR LECTURER/ PROFESSOR EMERITUS","other academic",null,"2005-12-15"]
["Senior Lecturer/Director of the Practice School","other academic"]
["Senior Lecturer/Professor Emeritus","other academic"]
["SENIOR LECTURER/VISITING PROFESSOR","other academic",null,"2004-01-12"]
["Senior Legislative Assistant","admin","it"]
["Senior Lending Representative/CU","admin"]
["SENIOR LIBRARY ASSISTANT","admin"]
["SENIOR LIBRARY WEB ASSISTANT","admin",null,"2004-01-12"]
["SENIOR MAJOR GIFTS OFFICER","admin",null,"2005-03-15"]
["SENIOR MAJOR GIFTS OFFICER FOR THE ARTS","admin"]
["Senior Manager, AMPS","admin"]
["Senior Manager, HR","admin",null,"2005-10-01"]
["Senior Manager, HRIS","admin",null,"2004-01-12"]
["Senior Mechanical Engineer","admin"]
["Senior Media and Design Specialist","admin"]
["SENIOR MEDICAL ASSISTANT","admin"]
["SENIOR MEDICAL RECORDS ASSISTANT","admin"]
["SENIOR MEDICAL SECRETARY","admin"]
["Senior Member Relations Rep/CU","admin"]
["SENIOR MICROFILMER","admin"]
["Senior NCO","admin"]
["SENIOR NETWORK ENGINEER","admin"]
["SENIOR OFFICE ASSISTANT","admin"]
["SENIOR OFFICE ASSISTANT, NEWS OFFICE","admin",null,"2004-01-12"]
["SENIOR OFFICE ASSISTANT, NOTARY PUBLIC","admin"]
["Senior Office Assistant, Ofc of Minority Education","admin"]
["Senior Officer, EHS","admin"]
["Senior Online Director, Tech Review","admin"]
["SENIOR OPTICIAN / MANAGER","admin"]
["Senior Optician/Manager","admin",null,"2004-01-12"]
["SENIOR PATENT DOCUMENTATION CLERK","admin","it"]
["Senior Payroll Assistant","admin",null,"2004-01-12"]
["SENIOR PC ANALYST","admin"]
["Senior Photographer","technical"]
["SENIOR POST DOCTORAL ASSOCIATE","other academic","it","2004-01-12"]
["SENIOR POSTDOCTORAL ASSOCIATE","other academic","it"]
["SENIOR POSTDOCTORAL FELLOW","other academic","it"]
["Senior Postdoctoral Research Associate","research",null,"2004-01-12"]
["Senior Principal Venture Analyst/Advisor","admin","it"]
["SENIOR PRODUCER","admin","it"]
["SENIOR PRODUCTION COORDINATOR","admin","it"]
["SENIOR PRODUCTION EDITOR","admin","it"]
["SENIOR PROGRAM DEVELOPMENT OFFICER","admin","it"]
["Senior Programmer Analyst","admin","it"]
["Senior Project Consultant","admin"]
["SENIOR PROJECT DEVELOPMENT MANAGER","admin"]
["SENIOR PROJECT DIRECTOR","admin","it"]
["SENIOR PROJECT MANAGER","admin"]
["SENIOR PROJECT MANAGER FOR UTILITIES, FACILITIES","admin"]
["SENIOR PROJECT MANAGER, CONSTRUCTION","admin"]
["SENIOR PROJECT MANAGER, CONSTRUCTION/ADA SPECIALST","admin"]
["Senior Project Manager, Construction/ADA Specialst","admin"]
["SENIOR PROJECT MANAGER, DISCOVERY","admin"]
["Senior Project Manager, MIT Design Construction","admin"]
["Senior Property Accountant","admin"]
["Senior Property Inventory Assistant","admin"]
["SENIOR PUBLICIST","admin"]
["Senior Purchasing Assistant","admin"]
["Senior Quality Assurance Analyst","admin"]
["SENIOR REACTOR OPERATOR","admin"]
["Senior Reactor Operator Trainee","technical"]
["SENIOR REAL ESTATE OFFICER","admin"]
["Senior Receiving Clerk","admin"]
["Senior Research Administrator","research"]
["SENIOR RESEARCH ANALYST","admin"]
["Senior Research Analyst, Development Research Syst","research"]
["SENIOR RESEARCH ANALYST, DEVELOPMENT RSCH SYSTEMS","admin"]
["SENIOR RESEARCH ANALYST, RESOURCE DEVELOPMENT","admin"]
["SENIOR RESEARCH ASSOCIATE","admin"]
["SENIOR RESEARCH ENGINEER","research",null,"2005-12-15"]
["SENIOR RESEARCH ENGINEER & LECTURER","research"]
["Senior Research Fellow","research"]
["Senior Research Project Manager","research"]
["SENIOR RESEARCH SCIENTIST","research","it","2004-01-12"]
["Senior Research Scientist & Group Leader","research"]
["Senior Research Scientist (MAP)","research"]
["SENIOR RESEARCH SCIENTIST / GROUP LEADER","research"]
["SENIOR RESEARCH SCIENTIST ASSTDIRECTOR P S F C","research"]
["SENIOR RESEARCH SCIENTIST, HST","research"]
["Senior Research Scientist, PSFC Associate Director","admin"]
["SENIOR RESEARCH SCIENTIST, PSFC DIVISION HEAD","research"]
["SENIOR RESEARCH SCIENTIST, SENIOR LECTURER","research"]
["Senior Research Scientist/Assistant Director PSFC","research"]
["Senior Research Scientist/Group Leader","research"]
["SENIOR RESEARCH STAFF","research"]
["Senior Research/Information Analyst","research",null,"2004-04-01"]
["SENIOR S A P DEVELOPER","admin",null,"2005-12-15"]
["SENIOR SAP & BUDGET PROCESS OFFICER","admin","it","2005-10-01"]
["Senior Scientific Project Manager","research",null,"2004-06-01"]
["SENIOR SCIENTIST","research",null,"2005-03-15"]
["SENIOR SCIENTIST, LASER BIOMEDICAL RESEARCH CENTER","research"]
["SENIOR SEARCH CONSULTANT","admin"]
["SENIOR SECRETARY","admin"]
["SENIOR SECRETARY - EDITORIAL","admin"]
["SENIOR SECRETARY - MEDICAL","admin"]
["SENIOR SECRETARY - TECHNICAL","admin"]
["Senior Secretary, Medical","admin"]
["SENIOR SECRETARY-MEDICAL","admin"]
["Senior Software Architect","admin"]
["Senior Software Developer/Systems Manager","admin"]
["Senior Software Engineer","admin"]
["Senior Software Engineer I","admin"]
["SENIOR STAFF ACCOUNTANT","admin",null,"2004-01-12"]
["SENIOR STAFF ASSISTANT","admin"]
["SENIOR STAFF ASSISTANT, COMMUNICATIONS OFFICE","admin"]
["SENIOR STAFF ASSISTANT, M I T WASHINGTON OFFICE","admin"]
["SENIOR STAFF ASSISTANT, PUBLISHING SERVICES BUREAU","admin"]
["SENIOR STAFF, LIN LAB - PRIN RESCH SCI, L I D S","admin"]
["SENIOR STAFF, LINCOLN LAB/PRIN RESEARCH SCI, LIDS","admin"]
["SENIOR STOCK CLERK","admin"]
["SENIOR STOCK CLERK - ADMINISTRATIVE ASSISTANT","admin"]
["Senior Stock Clerk - Administrative Asst","admin"]
["Senior Strategist","admin"]
["SENIOR STRATEGIST, ACADEMIC COMPUTING ENTERPRISE","admin"]
["Senior Strategist,Academic Computing Ent","admin"]
["SENIOR SUBAWARD ADMINISTRATOR","admin"]
["SENIOR SUBCONTRACT ADMINISTRATOR","admin"]
["Senior SW Engineer","admin"]
["Senior System Admin/Programmer","admin","it"]
["Senior System Administrator","admin"]
["Senior System Programmer/Administrator","admin"]
["Senior Systems Administrator","admin","it"]
["SENIOR SYSTEMS ANALYST","admin"]
["SENIOR SYSTEMS PROGRAMMER","admin"]
["SENIOR SYSTEMS PROGRAMMER, A N S","admin","it"]
["Senior Systems Programmer, ANS","admin"]
["Senior Systems Programmer, Web Based Services","admin","it"]
["SENIOR SYSTEMS SPECIALIST","admin"]
["SENIOR TECH ASSISTANT/LOCAL TECHNOLOGY EXPERT","admin"]
["SENIOR TECHNICAL ASSISTANT","admin",null,"2004-01-12"]
["SENIOR TECHNICAL INSTRUCTOR","other academic"]
["SENIOR TECHNICAL LEADER, I S","admin"]
["Senior Technical Leader, IS","admin"]
["Senior Technical Support Specialist","admin"]
["SENIOR TECHNICAL WRITER","admin",null,"2005-12-15"]
["SENIOR TECHNICIAN","technical"]
["Senior Technician - Chem/Gas Facility","technical"]
["SENIOR TECHNICIAN - ELECTRONIC","technical"]
["Senior Technician Chemical","technical",null,"2005-04-06"]
["Senior Technician Electrical","technical"]
["SENIOR TECHNICIAN ELECTRO - MECHANICAL","technical",null,"2004-01-12"]
["SENIOR TECHNICIAN ELECTRONIC","technical"]
["Senior Technician Electronic - Optical","technical","it"]
["Senior Technician Integrated Circuit","technical",null,"2005-12-15"]
["SENIOR TECHNICIAN MECHANICAL","technical",null,"2005-12-15"]
["SENIOR TECHNICIAN RADIOLOGICAL","technical",null,"2004-01-12"]
["Senior Technician Radiological, EHS","technical"]
["Senior Technician, EHS","admin"]
["Senior Technician, Electronic","technical","it"]
["SENIOR TELEPHONE OPERATOR","technical","it"]
["Senior Telephony Analyst","admin","it"]
["Senior Travel Assistant","admin","it","2004-01-12"]
["SENIOR TRAVEL ASST","admin"]
["Senior Usability Consultant","admin","it"]
["Senior Vice President, Finance, Credit Union","admin"]
["Senior Vice President, Lending","admin","it"]
["SENIOR VISITOR SERVICES ATTENDANT","admin","it"]
["SENIOR WEB DESIGNER","admin","it"]
["Senior Web Strategist and Publisher, MIT Home Page","admin","it"]
["Senior Welding Specialist","admin"]
["SENIOR WRITER","admin"]
["SENIOR WRITER, NEWS OFFICE","admin"]
["Senoir J2EE and Web Developer","admin"]
["SEPTE Professor of Engineering","faculty","it"]
["SERGEANT","technical","it"]
["SERIALS ACQUISITIONS LIBRARIAN","admin"]
["SERIALS CATALOGING LIBRARIAN","admin"]
["Serials Copy Cataloger,Cataloging & Metadata Servs","admin"]
["SERVICE ASSISTANT","admin"]
["SERVICE ASST, RESIDENCE & CAMPUS ACTIVITIES","admin",null,"2004-01-12"]
["SERVICE LEARNING AND OUTREACH COORDINATOR","admin"]
["Service Learning Coordinator","technical"]
["SERVICE STAFF","technical"]
["Service Staff - LL - NUCoop","technical"]
["Service Staff - LL - NUCoop","technical","it"]
["Shift Leader","technical","it"]
["SHIFT LEADER, DATA CENTER OPERATIONS SERVICES","admin",null,"2004-01-12"]
["Shift Leader, Data Center Operations Svc","admin"]
["SHIFT SUPERVISOR","technical",null,"2005-12-15"]
["SHIPPER","technical"]
["Shipper/Mail Processor B","technical","it"]
["SHIPPERS HELPER","technical"]
["Shop Helper A","technical"]
["Shop Helper B","technical",null,"2004-01-12"]
["SHUTDOWN COORDINATOR","technical"]
["SHUTTLE DRIVER","technical"]
["SILICON PROJECT MANAGER","research",null,"2005-12-15"]
["SIMILE Project Manager","admin"]
["SIMONS PROFESSOR IN MATHEMATICS","admin",null,"2005-03-15"]
["Simons Professor of Mathematics","faculty"]
["SIMONS PROFESSOR OF MATHEMATICS (ON LEAVE, SPRING)","faculty"]
["Site Coordinator","admin"]
["Siteman(48) Prof of Entrepr & Prof of Political Sc","faculty"]
["SLOAN COMPUTER LABS MANAGER","admin"]
["Sloan Director of Human Resources","admin"]
["SLOAN DISTINGUISHED PROF OF MANAGEMENT","faculty"]
["Sloan Distinguished Prof of Mgmt (on sabbatical)","faculty"]
["SLOAN DISTINGUISHED PROF OF MGT (ON LEAVE)","faculty"]
["SLOAN DISTINGUISHED PROFESSOR OF MANAGEMENT","faculty"]
["SLOAN DISTINGUISHED PROFESSOR OF MGT (ON LEAVE)","faculty"]
["SLOAN FELLOW","student"]
["SLOAN FELLOWS PROFESSOR OF MGT EMERITUS/ SR LECT","other academic"]
["Sloan Fellows Professor of Mgt Emeritus/Sr Lect","other academic",null,"2005-12-15"]
["sloan student","student"]
["SOCIAL WORKER","technical"]
["SOCIETY OF SLOAN FELLOWS PROFESSOR","faculty",null,"2004-01-12"]
["SODEXHO CONTRACTOR","technical"]
["SoE Professor of Teaching Innovation","faculty"]
["SOFTWARE ACQUISITION COORDINATOR","admin"]
["SOFTWARE ARCHITECT","admin"]
["Software Developer","admin"]
["SOFTWARE ENGINEER","admin"]
["Software Engineer I","admin"]
["Software Engineer II","admin",null,"2005-12-15"]
["Software Engineer II, Project Lead","admin"]
["SOFTWARE LIBRARIAN","admin"]
["Software Project Manager","admin"]
["Software Release Analyst","admin"]
["sophomore","student"]
["Sophomore & Lincoln-Lab Tech Asst","admin"]
["Sous Chef, EH","technical",null,"2004-01-12"]
["SP FORMATS CAT LBRN & SPVR MONO COPY-BSD CAT SECT","admin"]
["Space & Renovatn Mgr","admin",null,"2004-01-12"]
["Space & Renovatn Mgr, Physics Green Ctr","admin"]
["SPACE ADMINISTRATOR","admin",null,"2004-01-12"]
["SPACE AND RENOVATION MANAGER, PHYSICS GREEN CENTER","admin"]
["Space Management Assistant","admin",null,"2005-12-15"]
["SPATIAL DATA SPECIALIST","admin"]
["Spec Asst to  Director, LL","admin"]
["Spec Asst To Pres & Ombudsperson, Adjunct Prof","admin"]
["SPEC ASST TO PRES, OMBUDSPERSON, ADJ PROF OF MGT","admin"]
["Spec Asst to the Dean for Student Leader","admin"]
["SPEC AST TO PRES, OMBUDSPERSON, ADJ PRF OF URB ST","admin"]
["SPECIAL ADVISOR TO THE EXECUTIVE VICE PRESIDENT","admin",null,"2005-12-15"]
["SPECIAL ADVISOR-CHINA MANAGEMENT EDUCATION PRGMS","admin"]
["Special Advisor-China Mgmt Educatn Progs","admin",null,"2004-01-12"]
["SPECIAL ASSISTANT","admin"]
["SPECIAL ASSISTANT TO THE CHANCELLOR, PROF EMERITUS","admin"]
["SPECIAL ASSISTANT TO THE DEAN","admin"]
["Special Assistant To the Dean  for Human Resources","admin"]
["SPECIAL ASSISTANT TO THE DEAN FOR FINANCE","admin"]
["Special Assistant To the Dean for Human Resources","admin"]
["SPECIAL ASSISTANT TO THE DEAN, PLANNING","admin"]
["Special Assistant to the Deans","admin"]
["Special Assistant to the EVP/Treasurer","admin","it"]
["SPECIAL ASSISTANT TO THE EXECUTIVE VICE PRESIDENT","admin"]
["Special Assistant to the President","admin"]
["SPECIAL ASSISTANT TO THE PRESIDENT AND CHANCELLOR","admin"]
["SPECIAL ASSISTANT TO THE SENIOR VICE PRESIDENT","admin"]
["SPECIAL ASSISTANT, OFFICE OF","admin",null,"2005-06-01"]
["SPECIAL ASSISTANT, OFFICE OF THE PRESIDENT","admin"]
["SPECIAL ASSISTANT, OFFICE OF THE PROVOST","admin"]
["Special Asst to Dean for Human Resources","admin"]
["SPECIAL ASST TO DEPT HEAD/ PROF DEV DIRECTOR/LECT","admin","it"]
["Special Asst To Dept Head/Prof Dev Director/Lect","admin"]
["Special Asst to Director, LL","research","it","2004-01-12"]
["Special Asst to Executive Vice President","admin","it"]
["Special Asst to the Dean for Finance","admin","it"]
["Special Asst to the Director, LL","research","it"]
["Special Exec. Programs","admin","it"]
["SPECIAL PROJECT DIRECTOR","admin","it","2004-01-12"]
["Special Project Manager","admin","it"]
["Special Projects","admin","it"]
["SPECIAL PROJECTS ASSISTANT","admin","it"]
["SPECIAL PROJECTS DIRECTOR","admin","it"]
["Special Projects Manager","admin","it"]
["Special Projects Officer","admin"]
["Spon Res Staff - Tech,  Lincoln Lab","technical"]
["SPONOSRED RESEARCH STAFF TECH SUPV","research",null,"2004-06-01"]
["sponsnored research technical staff","research",null,"2005-12-15"]
["SPONSOR COLLABORATION MANAGER, CC++","admin"]
["Sponsor Collaboration Manager, TTT","admin"]
["SPONSORED RESEARCH","research"]
["SPONSORED RESEARCH ADMIN STAFF","research"]
["SPONSORED RESEARCH ADMINISTRATIVE ASSISTANT","research"]
["SPONSORED RESEARCH ADMINISTRATIVE STAFF","research"]
["SPONSORED RESEARCH ADMINISTRATIVE SUPERVISOR","research"]
["Sponsored Research Administrative Supv","admin"]
["Sponsored Research Assessment Specialist","research"]
["SPONSORED RESEARCH STAFF","research","it"]
["SPONSORED RESEARCH STAFF - TECHNICAL","research"]
["SPONSORED RESEARCH STAFF ADMINISTRATOR","research"]
["SPONSORED RESEARCH STAFF ENGINEER","research"]
["Sponsored Research Staff Technical Supervisor","research","it"]
["SPONSORED RESEARCH STATISTICIAN","research",null,"2005-12-15"]
["SPONSORED RESEARCH TECH STAFF, LAB MANAGER GTL","research","it","2004-01-12"]
["SPONSORED RESEARCH TECH SUPVRS","research","it","2004-01-12"]
["SPONSORED RESEARCH TECHNICAL STAFF","research",null,"2005-12-15"]
["SPONSORED RESEARCH TECHNICAL SUPERVISOR","research","it"]
["SPONSORED RESEARCH TECHNICAL SUPERVISOR, MR MAGNET","research","it"]
["SPONSORED RESERCH TECHNICAL STAFF","research","it","2004-01-12"]
["SPOUSE","community","it"]
["SPOUSE OF PROFESSOR EMERITUS","community","it"]
["Spouse of Student","student","it"]
["Sprinkler Mechanic","technical","it"]
["SPURS ADMINISTRATOR","admin","it"]
["SPVR COACH R & M TECHNICAL TEAM 2ND SHIFT","technical","it"]
["SPVR COACH, REPAIR & MAINTENANCE UTILITY TEAM","technical","it"]
["SPVR/COACH R & M FIRE PROTECT,TECH, EMRGCY R TEAM","technical","it"]
["SR ACCOUNT REPRESENTATIVE","admin","it"]
["SR ACCOUNTING OFFICER","admin","it"]
["Sr Admin Assistant, Alumni Travel Program","admin",null,"2005-12-15"]
["Sr Admin Asst & Assistant to the Director","admin",null,"2005-12-15"]
["Sr Admin Asst/Marketing","admin","it"]
["Sr Administrative Assistant, New Student Programs","admin","it","2004-01-12"]
["SR ADVISOR TO DIRECTOR - O C R","admin","it"]
["SR ASSOC DEAN FOR STUDENTS, HOUSE MASTER","admin","it"]
["Sr Assoc Dean Student Lf & Exec Dir Enterprise Ser","admin","it"]
["SR ASSOC DIR, CAREER ED & COUNSELING","admin","it"]
["Sr Assoc Dir, Student Financial Aid & Employment","admin","it","2004-01-12"]
["SR ASSOCIATE DEAN FOR FINANCE & ADMINISTRATION","admin","it"]
["Sr Business Devel/Marktg Analyst/Advisor","admin","it"]
["Sr Communications Ofcr/Science Wrtr, News Office","admin","it"]
["SR COMPUTER ASSISTANT","admin","it","2005-10-01"]
["SR COMPUTER OPERATOR","admin","it"]
["Sr Consultant, Ed Technology Innovation","admin","it"]
["Sr Data Analyst, Institutional Research","admin","it"]
["Sr Data Integrity Assistant, Online Projects","admin","it"]
["Sr Data Integrity Asst, Data Entry Services","admin",null,"2005-12-15"]
["SR DATABASE ANALYST, SAP R3 ADMINISTRATOR","admin","it"]
["SR EDITORIAL ASSISTANT","admin","it"]
["Sr Engineer, Systems Engineering Group","admin","it"]
["SR FINANCIAL ASSISTANT","admin","it"]
["SR FINANCIAL STRATEGIST/PROJ LEADER & BUS CONSULT","admin","it"]
["SR HR OFFICER","admin",null,"2005-12-15"]
["Sr Inspector (Materials & Processing)","admin"]
["SR LEC, CO-DIR ENTREPRENEURSHIP CENTER","other academic",null,"2005-12-15"]
["SR LECT - DIR, FELLOWS PROG,","other academic",null,"2005-12-15"]
["SR LECT & DIR UGRAD PRMS/ASSOC DEAN UNDERGRAD ED","admin"]
["SR LECT & DIR UGRADPRMS/ASSOC DEAN UNDERGRAD ED","other academic"]
["SR LECTURER","other academic"]
["SR LECTURER - DIR, FELLOWS PROG, LEADERS FOR MFG","other academic"]
["SR LECTURER, D M S E, AND RESEARCH ENGINEER, M P C","other academic"]
["SR LECTURER, DIRECTOR CTR FOR INFO SYSTEMS RSCH","other academic"]
["SR LECTURER, DIRECTOR S D M FELLOWS PROGRAM","other academic"]
["SR LECTURER, MANAGING DIR, MIT ENTRPRENEURSHIP CTR","other academic",null,"2005-12-15"]
["SR LECTURER, PROFESSOR EMERITUS, FORD PROF OF ENG","other academic"]
["Sr Lecturer/Dir, LFM Fellows Program","other academic"]
["Sr Legislative Assistant, MIT Washington Office","admin"]
["SR LENDING REPRESENTATIVE/CU","admin",null,"2005-10-01"]
["SR LIBRARY ASSISTANT","admin"]
["Sr Managing Dir, Devlpnt & Campaign Stra","admin"]
["SR MARKETING DEVELOPMENT MGR, D SPACE PROJECT","admin"]
["SR MULTIMEDIA PRODUCER","admin"]
["SR NETWORK ENGINEER","admin",null,"2004-01-12"]
["SR OFFICE ASSISTANT","admin"]
["SR OFFICE ASSISTANT, NEWS OFFICE","admin"]
["SR OFFICE ASST","admin"]
["SR OFFICE ASST, COORDINATOR, HUMAN RIGHTS","admin"]
["SR OFFICE ASST, L F M/ S D M","admin"]
["SR OFFICE ASST, OFFICE OF MINORITY EDUCATION","admin"]
["SR PC ANALYST","admin"]
["SR POSTDOCTORAL ASSOCIATE","other academic"]
["Sr Principal Gifts Researcher, Res Dev","admin"]
["Sr Proj Manager & Special Assistant","admin",null,"2006-01-31"]
["Sr Proj Manager & Special Asst to IS VP","admin",null,"2006-01-31"]
["SR PROJ MNGR & SPECIAL ASST TO IS V P","admin",null,"2006-01-31"]
["SR PROJECT Manager","admin",null,"2006-01-31"]
["SR PROJECT MANAGER FOR UTILITIES, FACILITIES DEPT","admin",null,"2006-01-31"]
["SR PROJECT MANAGER, CONSTRUCTION/A D A SPECIALIST","admin",null,"2006-01-31"]
["SR PROJECT MANAGER, DESIGN & CONSTRUCTION SERVICES","admin",null,"2006-03-09"]
["SR PROJECT MGR - M I T DESIGN CONSTRUCTION","admin",null,"2006-03-09"]
["Sr Purchasing & Finance Administrator","admin",null,"2006-03-09"]
["SR RES SCIENTIST","research",null,"2006-03-09"]
["Sr Research Analyst, Resource Developmt","admin",null,"2006-03-09"]
["SR RESEARCH ASSOC, C T P I D/ LECTURER TPP","research",null,"2006-03-09"]
["SR RESEARCH ASSOCIATE","research",null,"2006-03-09"]
["Sr Research Engineer and Associate Director of TPP","research",null,"2006-03-09"]
["Sr Research Scientist & Chairman of CISR","research",null,"2006-03-09"]
["SR RESEARCH SCIENTIST & DIR, CTR FOR INFO SYS RES","research",null,"2006-03-09"]
["SR RESEARCH SCIENTIST & GROUP LEADER","research",null,"2006-03-09"]
["SR RESEARCH SCIENTIST EMERITUS","research",null,"2006-04-06"]
["SR RESEARCH STAFF","research",null,"2006-04-06"]
["SR RF ENGINEER","research",null,"2006-04-06"]
["Sr Rsch Sci & Head of PFSC Comp Services","research",null,"2006-04-06"]
["Sr Rsch Sci & Head of PSFC Comp Services","admin",null,"2006-04-06"]
["SR RSCH SCI &GROUP LEADER/HEA D,OFF OF COM SERVICE","research",null,"2006-04-06"]
["SR RSCH SCI, SSM; CO-DIR,PROD INFO.TECH INITIATIVE","research",null,"2006-06-02"]
["SR SAP & BUDGET PROCESS OFFICER","admin",null,"2006-06-02"]
["SR SECRETARY","admin",null,"2006-06-02"]
["Sr Secretary, MIT/Bates Facilities Dept","admin",null,"2006-06-02"]
["Sr Security Coord/LL","technical",null,"2006-06-02"]
["SR STAFF ASSISTANT, GOVT & COMMUNITY RELATIONS","admin",null,"2006-10-13"]
["SR STAFF ASSISTANT, INFORMATION CENTER","admin",null,"2006-10-13"]
["SR STAFF ASST, OFC OF THE SECRETARY OF THE CORP","admin",null,"2006-10-13"]
["SR STRATEGIST, ACADEMIC COMPUTING ENTERPRISE","admin",null,"2006-10-13"]
["SR SYSTEMS DESIGNER","admin",null,"2006-10-13"]
["SR SYSTEMS PROGRAMER","admin",null,"2006-10-13"]
["SR SYSTEMS PROGRAMMER","admin",null,"2006-10-13"]
["Sr Systems Programmer, Web Based Services","admin",null,"2006-10-13"]
["SR TECHNICAL ASSISTANT","admin",null,"2006-10-13"]
["SR TECHNICAL ASST, LOCAL TECH EXPERT","admin",null,"2006-10-13"]
["Sr Technical Project Manager, ADVANCE Prog Svcs","admin",null,"2006-10-13"]
["Sr Technical Project Manager, ANS","technical",null,"2006-10-13"]
["Sr Technical Project Manager, Ops & Info Services","technical",null,"2006-10-13"]
["Sr Technical Project Manager, Ops & Info Systems","admin",null,"2006-10-13"]
["Sr Technical Project Manager, Ops & Info Sytems","admin",null,"2006-10-13"]
["Sr Technical Project Manager, Web Based Services","admin",null,"2006-10-13"]
["SR TECHNICIAN ELECTRO - MECHANICAL","technical",null,"2006-10-13"]
["Sr Telephone Operator/LL","technical",null,"2006-10-13"]
["SR VISITOR SERVICES ATTENDANT","technical",null,"2006-10-13"]
["Sr. Adm Asst., Ofc of the Corporation","admin",null,"2006-10-13"]
["Sr. Associate Dean for Admin & Student Develop.","admin",null,"2006-10-13"]
["Sr. Associate Dean for Student Development","admin",null,"2006-10-13"]
["Sr. Associate Dean/Associate Professor","faculty",null,"2006-10-13"]
["Sr. Automation Engineer","admin",null,"2006-10-13"]
["Sr. Business Strategist","admin",null,"2006-10-13"]
["Sr. Business Strategist, D Space","admin",null,"2006-10-13"]
["Sr. Financial Assistant","admin",null,"2006-10-13"]
["Sr. Financial Officer","admin",null,"2006-10-13"]
["Sr. J2EE & Web Developer","admin",null,"2006-10-13"]
["SR. LEGISLATIVE ASSISTANT, MIT WASHINGTON OFFICE","admin",null,"2006-10-13"]
["Sr. Proj Manager & Spec.Asst. to IST VP","admin",null,"2006-10-13"]
["Sr. Software Engineer","admin",null,"2006-10-13"]
["SR. TECHNICAL INSTRUCTOR","technical",null,"2006-10-13"]
["Sr. Technical Leader","admin",null,"2006-10-13"]
["Sr. Technical Project Manager, Ops & Info. Systems","admin",null,"2006-10-13"]
["SRS - TECHNICAL","admin",null,"2006-10-13"]
["SRS Acaademic/Student Administrator","admin",null,"2006-10-13"]
["SRS Academic/Student Administrator","research",null,"2006-10-13"]
["SRS Academic/Student Manager","admin",null,"2006-10-13"]
["SRS Communications","admin",null,"2006-10-13"]
["SRS Communications Manager","research",null,"2006-10-13"]
["SRS COMPUTER AND GRAPHICS SPECIALIST","admin",null,"2006-10-13"]
["SRS Facilities Operations","technical",null,"2006-10-13"]
["SRS Facilities Operations Manager","technical",null,"2006-10-13"]
["SRS Financial Manager","research",null,"2006-10-13"]
["SRS Financial Staff","admin",null,"2006-10-13"]
["SRS Health Services","research",null,"2006-10-13"]
["SRS HR Manager","research",null,"2006-10-13"]
["SRS HR Professional","admin",null,"2006-10-13"]
["SRS IT/IS Manager","research",null,"2006-10-13"]
["SRS IT/IS Professional","admin",null,"2006-10-13"]
["SRS Library and Museum","admin",null,"2006-10-13"]
["SRS Program Officer","admin",null,"2006-10-13"]
["SRS Program Staff","admin",null,"2006-10-13"]
["SRS PROGRAMMER","admin",null,"2006-10-13"]
["SRS Research Officer","research",null,"2006-10-13"]
["SRS TECH PROGRAMMER","admin",null,"2006-11-01"]
["SRS TECH SUPERVISOR AND VACUUM ENGINEER","technical",null,"2006-11-01"]
["SRS Technical Programmer","admin",null,"2006-11-01"]
["SRS Technical Staff","admin",null,"2006-11-01"]
["SRS-Technical Assistant","technical",null,"2006-11-01"]
["SSIT DOCUMENTATION LEAD","admin",null,"2006-11-01"]
["SSIT Documentation Leader","admin",null,"2006-11-01"]
["ST LAURENT ASSOC PROF OF CHEM ENGINEERING","faculty",null,"2006-11-01"]
["ST LAURENT ASSOCIATE PROFESSOR","faculty",null,"2006-11-01"]
["ST LAURENT PROF OF CHEM ENG","faculty",null,"2006-11-01"]
["ST LAURENT PROFESSOR OF CHEMICAL ENGINEERING","faculty",null,"2006-11-01"]
["staff","admin",null,"2006-11-01"]
["STAFF ACCOUNTANT","admin",null,"2006-12-01"]
["STAFF ACCOUNTANT, TECHNOLOGY REVIEW","admin",null,"2006-12-01"]
["STAFF ACOUNTANT","admin",null,"2006-12-01"]
["STAFF ADMINISTRATOR","admin",null,"2006-12-01"]
["STAFF ADMINISTRATOR, LFO","admin",null,"2007-03-01"]
["STAFF ADMINISTRATOR, SAFETY OFFICER","admin",null,"2007-03-01"]
["STAFF ADMINISTRATOR/SAFETY OFFICER","admin",null,"2007-03-01"]
["Staff Affiliate","admin",null,"2007-03-01"]
["STAFF ASSISTANT","admin",null,"2007-03-01"]
["Staff Assoc., Committee on Academic Performance","admin",null,"2007-03-01"]
["STAFF ASSOCIATE","admin",null,"2007-04-01"]
["STAFF ASSOCIATE FOR RESEARCH & DEVELOPMENT","admin",null,"2007-04-01"]
["Staff Associate II","admin",null,"2007-04-01"]
["STAFF ASSOCIATE, ACAD RESOUCES CTR","admin",null,"2007-04-01"]
["STAFF ASSOCIATE, ACADEMIC PERFORMANCE, OAS","admin",null,"2007-04-01"]
["Staff Associate, Academic Resources Center","admin",null,"2007-04-01"]
["STAFF ASSOCIATE, ACADEMINC RESOURCE CENTER","admin",null,"2007-04-01"]
["STAFF ASSOCIATE, ADMINISTRATIVE SERVICES","admin",null,"2007-04-01"]
["Staff Associate, Advising and Mentorship","admin",null,"2007-04-01"]
["STAFF ASSOCIATE, DUE","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, GOVERNMENT & COMMUNITY RELATIONS","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, INFORMATION CENTER","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, M I T WASHINGTON OFFICE","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, M I T WOMEN'S LEAGUE","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, MIT WOMEN'S LEAGUE","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, OAS","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, OFFICE OF THE PRESIDENT","admin",null,"2007-07-11"]
["STAFF ASSOCIATE, STUDENT ACTIVITIES FINANCES","admin",null,"2007-07-11"]
["Staff Economist/Soc Sci Resrcher, COFHE","admin",null,"2007-07-11"]
["STAFF ECONOMIST/SOCIAL SCIENCE RESEARCHER, COFHE","admin",null,"2007-10-11"]
["STAFF NURSE - MEDICAL","admin",null,"2007-10-11"]
["Staff Nurse, Medical","technical",null,"2007-10-11"]
["STAFF PHYSICIST","admin",null,"2007-10-11"]
["STAFF PSYCHIATRIST","admin",null,"2007-10-11"]
["STAFF TECHNICAL ASSISTANT","admin",null,"2007-10-11"]
["STAFF TECHNICAL ASSOCIATE","admin",null,"2007-10-11"]
["STAFF WRITER / EDITOR I, TECHNOLOGY REVIEW","admin",null,"2007-10-11"]
["STAFF WRITER/ EDITOR I I I","admin",null,"2007-10-11"]
["Staff Writer/Editor I","admin",null,"2007-10-11"]
["STAFF WRITER/EDITOR I I I, A N S","admin",null,"2007-10-11"]
["Staff Writer/Editor II","admin",null,"2007-10-11"]
["Staff Writer/Editor III","admin",null,"2007-10-11"]
["STAGEHAND CUSTODIAN","admin",null,"2007-10-11"]
["STANDISH PROF OF MGMT, DIR OF SYS DYNAMICS","faculty",null,"2007-10-11"]
["STANDISH PROFESSOR OF MGMT, DIR OF SYS DYNAMICS","faculty",null,"2007-10-11"]
["Stata Center Manager","admin",null,"2007-10-11"]
["Station Director / Senior Lecturer","admin",null,"2007-10-11"]
["STEAMFITTER","technical",null,"2007-10-11"]
["Stellar student","student",null,"2007-10-11"]
["Steven and Renee Finn Associate Professor of EE","faculty",null,"2007-10-11"]
["STOCK CLERK","technical",null,"2007-10-11"]
["Stock Clerk, Facilities","technical",null,"2007-10-11"]
["Stock Clerk, Non-Facilities","technical",null,"2007-10-11"]
["Storage Assistant","technical",null,"2007-10-11"]
["Streaming Media Assistant","admin",null,"2007-10-11"]
["Streaming Media Coordinator","admin",null,"2007-10-11"]
["Streaming Media Manager","admin",null,"2007-10-11"]
["STREAMING MEDIA SERVICES COORDINATOR","admin",null,"2007-10-11"]
["Student","student",null,"2007-10-11"]
["student","student",null,"2007-10-11"]
["Student & Parent Loan Representative","admin",null,"2007-10-11"]
["STUDENT ACCOUNT COUNSELOR","admin",null,"2007-10-11"]
["Student Activities Coordinator","admin",null,"2007-10-11"]
["STUDENT ADMINISTRATOR","admin",null,"2007-10-11"]
["STUDENT ADMINISTRATOR I","admin",null,"2007-10-11"]
["STUDENT ADMINISTRATOR II","admin",null,"2007-10-11"]
["STUDENT CONSULTANT","admin",null,"2007-10-11"]
["Student Employment Counselor","admin",null,"2007-10-11"]
["STUDENT EMPLOYMENT REPRESENTATIVE","admin",null,"2007-10-11"]
["Student Financial Aid & Employment Representative","admin",null,"2007-10-11"]
["STUDENT FINANCIAL RECORDS TEAM","admin",null,"2007-10-11"]
["Student Financial Services Rep","admin",null,"2007-10-11"]
["Student Resource Development & Employmen","admin",null,"2007-10-11"]
["Student Resource Development & Employment Officer","admin",null,"2007-10-11"]
["STUDENT SERVICES REPRESENTATIVE","admin",null,"2007-10-11"]
["student/guest","student",null,"2007-10-11"]
["Studnt Resource Devel & Emplymt Counselr","admin",null,"2007-10-11"]
["Study Coordinator","admin",null,"2007-10-11"]
["Subaward Administrator","admin",null,"2007-10-11"]
["Subaward Auditor","admin",null,"2007-10-11"]
["Subaward Closeout Administrator","admin",null,"2007-10-11"]
["SUBCONTRACT BUYER","admin",null,"2007-10-11"]
["SUBCONTRACT CLOSEOUT ADMINISTRATOR","admin",null,"2007-10-11"]
["SUBSIDIARY RIGHTS MANAGER","admin",null,"2007-10-11"]
["Summer Assistant/LL","technical",null,"2007-10-11"]
["Summer Student","student",null,"2007-10-11"]
["Summer Student Worker","technical",null,"2007-10-11"]
["SUN JAE PROF OF MECH ENG, DIR OF SLOAN AUTO LAB","faculty",null,"2007-10-11"]
["SUN JAE PROFESSOR-MECH ENG, DIRECTOR-SLOAN AUTOLAB","faculty",null,"2007-10-11"]
["Superconducting Magne Lead Engineer","research",null,"2007-10-11"]
["SUPERINTENDENT OF REACTOR OPERATIONS","admin",null,"2007-10-11"]
["SUPERINTENDENT OF UTILITIES","admin",null,"2008-01-08"]
["Superintendent, Utilities & Engineering","admin",null,"2008-01-08"]
["Supervisor","admin",null,"2008-01-08"]
["SUPERVISOR COACH BUILDING SERVICES","admin",null,"2008-01-08"]
["SUPERVISOR COACH R AND M CARPENTRY AND CONSTR TEAM","admin",null,"2008-01-08"]
["SUPERVISOR COACH R M SUPPORT TEAM CUSTOMER SERVICE","admin",null,"2008-01-08"]
["SUPERVISOR COACH STRUCTURAL AND PAINT TEAM","admin",null,"2008-01-08"]
["SUPERVISOR GROUNDS SERVICES","admin",null,"2008-01-08"]
["Supervisor of Intellectual Property","admin",null,"2008-01-08"]
["SUPERVISOR OF MEDICAL RECORDS","admin",null,"2008-01-08"]
["Supervisor of Technical Operations","admin",null,"2008-01-08"]
["SUPERVISOR R & M HVAC SYSTEMS, 3RD SHIFT TEAM","admin",null,"2008-01-08"]
["Supervisor, Building Services","admin",null,"2008-01-08"]
["Supervisor, Circulation and Access","admin",null,"2008-01-08"]
["SUPERVISOR, CIRCULATION SERVICES","admin",null,"2008-01-08"]
["Supervisor, Core Sequencing","research",null,"2008-01-08"]
["Supervisor, CUP","admin",null,"2008-01-08"]
["Supervisor, Custodial Services","admin",null,"2008-01-08"]
["Supervisor, DNA Fingerprinting","admin",null,"2008-01-08"]
["SUPERVISOR, DORMITORY PATROL","admin",null,"2008-01-08"]
["Supervisor, Genotyping","research",null,"2008-01-08"]
["Supervisor, Grounds Services","admin"]
["Supervisor, Illumina Genotyping Platform","admin"]
["SUPERVISOR, MACHINE SHOP","admin"]
["Supervisor, Mail Services","admin"]
["Supervisor, Mammalian Genome Closure","admin"]
["Supervisor, Material & Quality Control","admin"]
["Supervisor, Process Development","admin"]
["Supervisor, Procurement-R & M","admin"]
["Supervisor, Quick Copy Center","admin"]
["Supervisor, Recycling/Solid Waste Mgmt","admin"]
["Supervisor, Repair & Maint - 2nd Shift","admin"]
["Supervisor, Repair & Maint - A Zone","admin"]
["Supervisor, Repair & Maint - C Zone","admin"]
["Supervisor, Repair & Maint - E Zone","admin"]
["Supervisor, Repair & Maint - Electrical/Controls","admin"]
["Supervisor, Repair & Maint - Fire Protection","admin"]
["Supervisor, Repair & Maint - HVAC/Instument Techs","admin"]
["Supervisor, Repair & Maint - Piping Systems","admin"]
["Supervisor, Repair & Maint - Plumbing","technical"]
["Supervisor, Repair & Maint Carpentry/Structural","admin"]
["Supervisor, Repair & Maintenance","admin"]
["Supervisor, Residential Services","admin"]
["SUPERVISOR, SLOAN COPYTECH","admin"]
["Supervisor, Technical Processing Svcs","admin"]
["SUPERVISOR/ COACH A ZONE","admin"]
["SUPERVISOR/ COACH, BUILDING SERVICES","admin"]
["SUPERVISOR/COACH REPAIR & MAINTENANCE","admin"]
["SUPERVISOR/COACH REPAIR & MAINTENANCE C ZONE TEAM","admin"]
["SUPERVISOR/COACH REPAIR & MAINTENANCE D ZONE TEAM","admin"]
["SUPERVISOR/COACH REPAIR AND MAINTENANCE E-ZONE","admin"]
["SUPERVISOR/COACH, A ZONE","admin"]
["Supervisor/Coach, Building Services","admin"]
["SUPERVISOR/COACH, GROUNDS SERVICES","admin"]
["SUPERVISOR/COACH, GROUNDS SERVICES FACILITIES DEPT","admin"]
["Supervisor/Coach, Instrumentation & Controls","technical"]
["SUPERVISOR/COACH, MAIL SERVICES","admin"]
["Supervisor/Coach, R & M Carpentry & Construction","technical"]
["SUPERVISOR/COACH, REPAIR & MAINTENANCE","admin"]
["SUPERVISOR/COACH, REPAIR AND MAINTENANCE E-ZONE","technical"]
["SUPERVISOR/COACH, STRUCTURAL AND PAINT TEAM","admin"]
["Supply Technician","technical"]
["SUPPORT STAFF","admin"]
["SUPPORT TECHNICIAN","technical"]
["SUPV OF TECHNICAL OPERATIONS","admin"]
["SUPV/COACH INSTRUMENTATION & CNTRLS","admin"]
["SURGEON","technical"]
["Surgeon in Chief","admin"]
["Surgery Technician","technical"]
["SWIMMING POOL ATTENDANT","technical"]
["SWMIMING POOL ATTENDANT","admin"]
["Sys Admin","admin"]
["System Admin / Programmer","admin"]
["System Admin/Programmer","admin"]
["System Admin/Programmer II","admin"]
["System Admin/Programmer III","admin"]
["SYSTEM ADMINISTRATOR","admin"]
["SYSTEM ANALYST","admin"]
["SYSTEM CONSULTANT","admin"]
["SYSTEM HARDWARE ADMINISTRATOR","admin"]
["SYSTEM MANAGER/SYSTEM PROGRAMMER","admin"]
["SYSTEM SUPPORT ASSISTANT, MIT PRESS","admin"]
["SYSTEMS ADMINISTRATOR","admin"]
["Systems Administrator for Theory Group","admin"]
["Systems Administrator I","admin"]
["Systems Administrator, AMPS","admin"]
["systems analyst","admin"]
["SYSTEMS ANALYST II","admin"]
["SYSTEMS ANALYST III","admin"]
["Systems Co-op","admin"]
["SYSTEMS COORDINATOR","admin"]
["SYSTEMS CURATOR, DSPACE PROJECT","admin"]
["SYSTEMS ENGINEER","admin"]
["SYSTEMS ENGINEERING SPECIALIST","admin"]
["SYSTEMS HARDWARE ADMINISTRATOR","admin"]
["SYSTEMS MANAGER","admin"]
["SYSTEMS MANAGER, AERONAUTICS AND ASTRONAUTICS","admin"]
["SYSTEMS MGR/SR SOFTWARE DEVELOPER, CECI","admin"]
["SYSTEMS PROGRAMMER","admin"]
["SYSTEMS PROGRAMMER I","admin"]
["SYSTEMS PROGRAMMER I I","admin"]
["SYSTEMS PROGRAMMER I I I","admin"]
["Systems Programmer II","admin"]
["Systems Programmer III","admin"]
["SYSTEMS PROGRAMMER, ANS","admin"]
["SYSTEMS PROGRAMMER/ ANALYST","admin"]
["SYSTEMS PROGRAMMER/ANALYST","admin"]
["SYSTEMS PROGRAMMER/ANS","admin"]
["T I B C O PROFESSOR","faculty"]
["T WILSON (1953) PROF IN MANAGEMENT","faculty"]
["T WILSON (1953) PROFESSOR IN MANAGEMENT","faculty"]
["T WILSON PROF EMERITUS OF AERO;DIR,CTR F AERO STUD","faculty"]
["T. and G. Perkins Prof of EE, Dir VI-A Intern Prog","faculty"]
["Tax Analyst","admin"]
["Teaching Assistant","student"]
["TEAL Program Coordinator","admin"]
["Team Ldr, Informatics, Biological Samples Platform","admin"]
["Team Lead, ASPG","admin"]
["Team Lead, Soft Quality Automa","admin"]
["TEAM LEADER","admin"]
["TEAM LEADER - C P R","admin"]
["TEAM LEADER - H W SERVICES","admin"]
["TEAM LEADER - M C C","admin"]
["TEAM LEADER 5 E S S OPERATIONS SERVICES","admin"]
["TEAM LEADER, 5ESS OPERATIONS SERVICES","admin"]
["TEAM LEADER, ACADEMIC COMPUTING","admin"]
["TEAM LEADER, ADAPTIVE COMPUTING ( A T I C )","admin"]
["TEAM LEADER, ADAPTIVE COMPUTING (ATIC)","admin"]
["TEAM LEADER, ADMINISTRATIVE APPLICATIONS","admin"]
["TEAM LEADER, ADMINISTRATIVE SERVERS SERVICES","admin"]
["Team Leader, Administrative Servers Svcs","admin"]
["Team Leader, Annotation","admin"]
["Team Leader, Application & Production Support","admin"]
["TEAM LEADER, ATHENA DELIVERY","admin"]
["TEAM LEADER, ATHENA SERVER OPERATIONS","admin"]
["TEAM LEADER, ATHENA/R C C","admin"]
["Team Leader, Athena/RCC","admin"]
["TEAM LEADER, BUS LIAISON TEAM","admin"]
["TEAM LEADER, BUSINESS LIAISON","admin"]
["TEAM LEADER, BUSINESS LIAISON TEAM","admin"]
["Team Leader, Closure Informat","admin"]
["TEAM LEADER, COMPUTER OPERATIONS","admin"]
["Team Leader, Data Center Operations Serv","admin"]
["TEAM LEADER, DATA CENTER OPERATIONS SERVICES","admin"]
["TEAM LEADER, DATA WAREHOUSE","admin"]
["TEAM LEADER, DATABASE SERVICES","admin"]
["TEAM LEADER, DEPARTMENTAL COMPUTING SUPPORT","admin"]
["TEAM LEADER, DESKTOP SOFTWARE DISTRIBUTION","admin"]
["Team Leader, Desktop Support","admin"]
["TEAM LEADER, DISTRIBUTED I/T RESOURCES","admin"]
["Team Leader, Distributed IT Resources","admin"]
["TEAM LEADER, E A S T","admin"]
["TEAM LEADER, E M C C","admin"]
["TEAM LEADER, E.A.S.T.","admin"]
["Team Leader, EAST","admin"]
["TEAM LEADER, EMCC","admin"]
["TEAM LEADER, HARDWARE SERVICES","admin"]
["TEAM LEADER, HELP DESK","admin"]
["Team Leader, Help Desk Svc Cntr Activ.","admin"]
["TEAM LEADER, I S FINANCE TEAM","admin"]
["TEAM LEADER, I S SITE AND ADMINISTRATION","admin"]
["TEAM LEADER, I T ADMIN / DESKTOP SUPPORT","admin"]
["Team Leader, Informatics Tool Dev","admin"]
["Team Leader, Infrastructure Applications","admin"]
["TEAM LEADER, INFRASTRUCTURE SERVICES","admin"]
["TEAM LEADER, IS","admin"]
["Team Leader, IS & T Publishing","admin"]
["TEAM LEADER, IS FINANCE TEAM","admin"]
["TEAM LEADER, IS SITE AND ADMINISTRATION","admin"]
["Team Leader, IS&T Publishing","admin"]
["TEAM LEADER, IT ADMINISTRATOR / DESKTOP SUPPORT","admin"]
["Team Leader, IT Administrator/Desktop Support","admin"]
["TEAM LEADER, M I T APPS","admin"]
["TEAM LEADER, MCC","admin"]
["TEAM LEADER, MIT APPLICATIONS","admin"]
["TEAM LEADER, MIT CABLE TELEVISION","admin"]
["Team Leader, Network Install and Repair","admin"]
["TEAM LEADER, NETWORK INSTALLATION & REPAIR","admin"]
["TEAM LEADER, NETWORK SECURITY","admin"]
["TEAM LEADER, ODSUE INFORMATION TECHNOLOGY","admin"]
["Team Leader, PC Services","admin"]
["TEAM LEADER, SAP/R3 ADMINISTRATION","admin"]
["TEAM LEADER, SOFTWARE RELEASE TEAM","admin"]
["Team Leader, Sr IT Usability Consultant","admin"]
["TEAM LEADER, SR. I / T USABILITY CONSULTANT","admin"]
["Team Leader, SW Dev & Integration","admin"]
["Team Leader, System Administration","admin"]
["Team Leader, Systems Administration","admin"]
["Team Leader, Telephone Client Support","admin"]
["TEAM LEADER, TELEPHONY CLIENT SUPPORT","admin"]
["TEAM LEADER, TELEPHONY INFORMATION CENTER","admin"]
["Team Leader, Telephony Information Ctr","admin"]
["Team Leader, Training & Pubs","admin"]
["TEAM LEADER, TRAINING AND PUBLICATIONS","admin"]
["TEAM LEADER, TRANSMISSIONS SERVICES","admin"]
["TEAM LEADER, V M SYSTEMS SERVICES TEAM","admin"]
["TEAM LEADER, VM SYSTEM SERVICES","admin"]
["TEAM LEADER, VOICE DATA INSTALLATION SVCS TEAM","admin"]
["TEAM LEADER, VOICE DATA OPERATIONS","admin"]
["TEAM LEADER, VOICE/DATA PROJECTS","admin"]
["TEAM LEADER, VOICE/DATA STRATEGIES","admin"]
["TEAM LEADER, WEB COMMUNICATION SERVICES","admin"]
["TEAM LEADER, WEB COMMUNICATIONS SERVICES","admin"]
["TECH ADMINISTRATIVE ASSISTANT","admin"]
["TECH ASSISTANT IV","technical"]
["Tech Help Consultant","admin"]
["TECH INSTRUCTOR","technical"]
["TECH INSTRUCTOR, STUDENT ART ASSOC, EDGERTON CNTR","technical"]
["TECH SERVICES/Q A, GROUP LEAD","admin"]
["Tech Services/QA, Web Services, Group Leader","admin"]
["Tech Support","admin"]
["Tech Support Consultant","admin"]
["TECHNCAL ASSISTANT","admin"]
["technical","technical"]
["TECHNICAL ADMINISTRATIVE ASSISTANT","admin"]
["Technical Analyst","technical"]
["Technical Analyst, Digital Library Research Group","research"]
["TECHNICAL ARTIST I / LL","technical"]
["Technical Artist/LL","technical"]
["Technical Assisant","technical"]
["TECHNICAL ASSISTANT","technical"]
["TECHNICAL ASSISTANT DRAWING INFORMATION SYSTEMS","technical"]
["Technical Assistant II","technical"]
["TECHNICAL ASSISTANT, DRAWING INFORMATION SYSTEMS","technical"]
["TECHNICAL ASSOCIATE","admin"]
["TECHNICAL CONSULTANT","admin"]
["TECHNICAL COORDINATOR, THEATER","technical"]
["TECHNICAL COORDINATOR.THEATER","admin"]
["Technical Illustrators/LL","technical"]
["TECHNICAL INSTRUCTOR","technical"]
["TECHNICAL INSTRUCTOR AND DIRECTOR","other academic"]
["Technical Instructor, Hobby Shop","other academic"]
["TECHNICAL INSTRUCTOR, M I T GLASS LAB","technical"]
["TECHNICAL INSTRUCTOR, MIT GLASS LAB","technical"]
["Technical Instructor, Service Learning & Outreach","other academic"]
["TECHNICAL INSTRUCTOR, STUDENT ART ASSOC, C A C","technical"]
["Technical Instructor-Student Art Assn/Edgerton Ctr","other academic"]
["TECHNICAL MANAGER","admin"]
["Technical Manager of Operations & Infras","admin"]
["TECHNICAL PROJECT MANAGER","technical"]
["Technical Publishing Assistant","admin"]
["TECHNICAL RESEARCH DESIGNER","research"]
["TECHNICAL SERVICES COORDINATOR, A N S","admin"]
["TECHNICAL SERVICES COORDINATOR, ANS","admin"]
["TECHNICAL SERVICES HEAD","technical"]
["TECHNICAL SPUR, DOCUMENT SERVICES","technical"]
["Technical Staff Lincoln Labs & RLE","admin"]
["TECHNICAL SUPERVISOR","technical"]
["TECHNICAL SUPERVISOR, DOCUMENT SERVICES","admin"]
["TECHNICAL SUPPORT","admin"]
["Technical Support Analyst","admin"]
["TECHNICAL SUPPORT SPECIALIST","admin"]
["TECHNICAL TRAINEE","technical"]
["TECHNICAL TYPIST","technical"]
["Technical Writer","admin"]
["TECHNICAL WRITER & EDITOR/ WEBMASTER","admin"]
["Technical Writer & Editor/Webmaster","admin"]
["TECHNICAL WRITER I","admin"]
["TECHNICAL WRITER I I","admin"]
["Technical Writer II","admin"]
["Technician","technical"]
["Technician A - Chem/Gas Facility","technical"]
["Technician A Chemical","technical"]
["TECHNICIAN A ELECTRICAL","technical"]
["TECHNICIAN A ELECTRO - MECHANICAL","technical"]
["TECHNICIAN A ELECTRONIC","technical"]
["Technician A Integrated Circuit","technical"]
["TECHNICIAN A MECHANICAL","technical"]
["TECHNICIAN A MECHANICAL ENGINEERING","technical"]
["TECHNICIAN A RADIOLOGICAL","technical"]
["Technician A Radiological, EHS","technical"]
["Technician A, EHS","technical"]
["Technician B - Chem/Gas Facility","technical"]
["TECHNICIAN B ELECTRO - MECHANICAL","technical"]
["Technician B Electronic","technical"]
["Technician B Integrated Circuit","technical"]
["TECHNICIAN B MECHANICAL","technical"]
["Technician C Chemical","technical"]
["Technician C Electro - Mechanical","technical"]
["TECHNICIAN C RADIOLOGICAL","technical"]
["TECHNIQUE STAFF","technical"]
["Technologist","admin"]
["Technologist in Residence","technical"]
["Technologist, EHS","technical"]
["TECHNOLOGY AND SOCIETY DOMAIN LEADER, W3C","admin"]
["Technology Director","admin"]
["TECHNOLOGY DIRECTOR, OCW","admin"]
["Technology Investment Officer, LL","admin"]
["TECHNOLOGY LICENSING ASSOCIATE","admin"]
["Technology Licensing Associate Officer","admin"]
["TECHNOLOGY LICENSING OFFICER","admin"]
["TECHNOLOGY LICENSING OFFICER I","admin"]
["TECHNOLOGY LICENSING OFFICER I I","admin"]
["TECHNOLOGY LICENSING OFFICER I I I","admin"]
["TECHNOLOGY SERVICES CONSULTANT","admin"]
["Technology Transfer Officer, Lincoln Lab","research"]
["Teen Worker Office Assistant","admin"]
["TELEPHONE OPERATOR","technical"]
["Telephone Operator I","technical"]
["Telephone Operator II","admin"]
["Telephony Analyst I","admin"]
["Telephony Analyst II","admin"]
["temp","admin"]
["Temp employee","admin"]
["Temporary","admin"]
["TEMPORARY ASSISTANT","admin"]
["TEMPORARY LECTURER","technical"]
["Temporary Postdoctoral Associate","other academic"]
["Temporary Technical Assistant","technical"]
["Temporary Work / LL","technical"]
["TENNIS CENTER MANAGER","technical"]
["TEPCO PROF & HEAD, DEPT EARTH, ATMOS, & PLANET SCI","faculty"]
["Tepco Prof, Dept Earth, Atmos, & Planet Sci","faculty"]
["TEST ENGINEER","admin"]
["TEXT MANAGER","admin"]
["Textbook and Special Promotions Manager","admin"]
["Textbook Sales Manager","admin"]
["THE DONALD & MARTH HARLEMAN PROF OF CIVIL ENV ENG","faculty"]
["THEATRE ARTS & MUSIC ASSISTANT","admin"]
["THERESA SELEY PROF MANAGE SCIENCE","faculty"]
["THERESA SELEY PROFESSOR OF MANAGEMENT SCIENCE","faculty"]
["THOMAS D & VIRGINIA W CABOT PROFESSOR OF HST","faculty"]
["THOMAS D AND VIRGINIA W CABOT PROF OF HST","faculty"]
["THOMAS DUDLEY CABOT PROFESSOR OF PHYSICS","faculty"]
["THOMAS LORD PROFESSOR OF MATERIALS ENG & ENG SYS","faculty"]
["THOMAS MELOY PROF OF RHETORIC & HISTORY OF SCIENCE","faculty"]
["Thomas Meloy Professor-Rhetoric/History of Science","faculty"]
["TIBCO Professor","faculty"]
["TIBCO Professor of Computer Science & Engineering","faculty"]
["TLO Legal Counsel","admin"]
["Tm Ldr, Sr Software Eng I, Genetic AnalysisPltform","admin"]
["TOSHIBA PROFESSOR OF MEDIA ARTS & SCIENCE","faculty"]
["TOYOTA PROFESSOR EMERITUS DMSE/DIR-LEMELSON PROG","faculty"]
["TRADE SALES COORDINATOR","admin"]
["Trades BESW","technical"]
["Trades Helper","technical"]
["TRAINER","admin"]
["TRAINER/ PHYSICAL THERAPIST","technical"]
["Trainer/Physical Therapist","technical"]
["TRAINING AND DOCUMENTATION GROUP LEADER","admin"]
["Training Consultant","admin"]
["Training Consultant, Team Lead","admin"]
["TRAINING COORDINATOR","admin"]
["TRAINING GRANTS ADMINISTRATOR","admin"]
["TRAINING LAB COORDINATOR","admin"]
["Training Registrar","admin"]
["Training Services","admin"]
["Training Specialist","admin"]
["TRANSGENIC COLONY COORDINATOR","technical"]
["TRAVEL ASSISTANT","admin"]
["Travel Assistant-Advances","admin"]
["TRAVEL MANAGER/SR ACCTG OFFICER","admin"]
["TREASURER","admin"]
["TREASURER EMERITUS","admin"]
["TRIAGE NURSE","technical"]
["Triage Nurse/Urgent Care","admin"]
["TRL PROCESS SPECIALIST","technical"]
["TRUCK DRIVER","technical"]
["Truck Driver (heavy)","technical"]
["UC San Diego lab setup asst","student"]
["UNCAS AND HELEN WHITAKER PROFESSOR","faculty"]
["Undergrad","student"]
["undergraduate","student"]
["UNDERGRADUATE ADMINISTRATOR","admin"]
["Undergraduate Lab Instructor","admin"]
["Undergraduate Officer","admin"]
["undergraduate year 3","student"]
["Undesignated","student"]
["Unit Secretary","admin"]
["UNIX SYSTEM ADMIN","research"]
["UNIX SYSTEM ADMINISTRATOR","admin"]
["UNIX SYSTEMS ADMINISTRATOR","research"]
["Unix/Linus Systems Administrator","admin"]
["unknown","unknown"]
["unknown","unknown"]
["UROLOGIST","technical"]
["US MILITARY","non-mit"]
["USABILITY CONSULTANT/ SENIOR TECHNICAL WRITER","admin"]
["USABILITY CONSULTANT/ SR TECH WRITER","admin"]
["USER ACCOUNTS CONSULTANT","admin"]
["User Interface Designer","admin"]
["UTILITIES ENGINEER","technical"]
["Utility","technical"]
["UTILITY WORKER","technical"]
["V F WEISSKOPF PROFESSOR OF PHYSICS","faculty"]
["V M ANALYST PROGRAMMER","admin"]
["V M SYSTEM PROGRAMMER","admin"]
["V P FOR FEDERAL RELATIONS, M I T WASHINGTON OFFICE","admin"]
["V P SALES AND MARKETING/TECH REVIEW","admin"]
["Vault Clerk","technical"]
["vendor","non-mit"]
["Veterinary Technician","technical"]
["Vice President","admin"]
["Vice President & General Manager","admin"]
["Vice President and General Counsel","admin"]
["VICE PRESIDENT AND SECRETARY OF THE CORPORATION","admin"]
["Vice President for External Affairs","admin"]
["VICE PRESIDENT FOR FEDERAL RELATIONS","admin"]
["Vice President for Finance","admin"]
["VICE PRESIDENT FOR HUMAN RESOURCES","admin"]
["Vice President for Info Services & Technology","admin"]
["VICE PRESIDENT FOR INFO SYSTEMS & PROF OF ELEC ENG","admin"]
["VICE PRESIDENT FOR RESEARCH AND ASSOCIATE PROVOST","admin"]
["VICE PRESIDENT FOR RESOURCE DEVELOPMENT","admin"]
["Vice President of Marketing & Research","admin"]
["Vice President, Finance","admin"]
["Vice President, Information Technology","admin"]
["Vice President, Lending","admin"]
["Vice President, Marketing","admin"]
["Video Conferencing Assistant","admin"]
["Video Conferencing Technician","technical"]
["Video Conferencing Technician, AMPS","admin"]
["Video Operations Coordinator, CAES","admin"]
["Video Production Manager","admin"]
["VIDEOGRAPHER/FIELD PRODUCER","admin"]
["Vidio Conferencing Technician","technical"]
["VISITING ARTIST","technical"]
["VISITING ASSISTANT PROFESSOR","other academic"]
["VISITING ASSOC PROFESSOR","other academic"]
["Visiting Associate Professor","other academic"]
["VISITING ASSOCIATE PROFESSOR","other academic"]
["VISITING ASSOCIATE PROFESSOR OF FINANCE","other academic"]
["Visiting Associate Professor, Applied Mathematics","other academic"]
["VISITING ASST PROF","other academic"]
["VISITING ASST PROF OF FINANCE","other academic"]
["VISITING ASST PROF OF MANAGEMENT","other academic"]
["VISITING ASST PROF, APPLIED ECONOMICS","other academic"]
["VISITING ASST PROFESSOR OF FINANCE","other academic"]
["VISITING ASST. PROF","other academic"]
["Visiting Clinical Fellow","other academic"]
["Visiting Clinical Prof of Neurology & HST,HMS,MGH","other academic"]
["VISITING ENGINEER","research"]
["Visiting Full Professor","other academic"]
["Visiting Graduate Student","student"]
["VISITING INSTRUCTOR","other academic"]
["VISITING LECTURER","other academic"]
["Visiting Postdoctoral Associate","other academic"]
["Visiting Postdoctoral Fellow","other academic"]
["VISITING PROF","other academic"]
["VISITING PROFESSOR","other academic"]
["VISITING PROFESSOR / ACCOUNTING","other academic"]
["Visiting Professor of Art in the Visual Arts Progr","other academic"]
["Visiting Professor of Economics","other academic"]
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["O10000014","10000014","Dean of Graduate Education","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean of Graduate Education","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000014",142,"Dean of Graduate Education",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000016","10000016","Env Program  & Risk Mgmt/Sr Counsel Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Env Program  & Risk Mgmt/Sr Counsel Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000016",198,"Env Program  & Risk Mgmt/Sr Counsel Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000018","10000018","Engineering Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000020","10000020","Humanities, Arts, & Social Sciences Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000022","10000022","Libraries, MIT Press, Tech Review","ORGANIZATION LEVEL",null,null,null,null,null,null,"Libraries, MIT Press, Tech Review","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000022",144,"Libraries, MIT Press, Tech Review",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000024","10000024","Office of Executive Vice President","ORGANIZATION LEVEL",null,null,null,null,null,null,"Office of Executive Vice President","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000024",203,"Office of Executive Vice President",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000025","10000025","Office of Provost Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000030","10000030","Science Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000031","10000031","Sloan School of Management Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Sloan School of Management Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000031",67,"Sloan School of Management Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000032","10000032","VP Research","ORGANIZATION LEVEL",null,null,null,null,null,null,"VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000033","10000033","VP for Human Resources Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"VP for Human Resources Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000033",206,"VP for Human Resources Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000035","10000035","VP for Resource Development","ORGANIZATION LEVEL",null,null,null,null,null,null,"VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000036","10000036","Whitaker","ORGANIZATION LEVEL",null,null,null,null,null,null,"Whitaker","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000036",191,"Whitaker",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000041","10000041","Admissions Office Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000041",124,"Admissions Office Area",null,null,null,"2003-12-19T01:03:15"]
["O10000077","10000077","Controller's Accounting Office","ORGANIZATION LEVEL",null,null,null,null,null,null,"Controller's Accounting Office","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000077",231,"Controller's Accounting Office",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000099","10000099","Dean for Student Life Offices","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000099",93,"Dean for Student Life Offices",null,null,null,"2003-12-19T01:03:15"]
["O10000100","10000100","Dean for Undergraduate Education Offices","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000100",127,"Dean for Undergraduate Education Offices",null,null,null,"2003-12-19T01:03:15"]
["O10000162","10000162","Libraries","ORGANIZATION LEVEL",null,null,null,null,null,null,"Libraries, MIT Press, Tech Review","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000022",144,"Libraries, MIT Press, Tech Review","10000162",145,"Libraries",null,null,null,"2003-12-19T01:03:15"]
["O10000170","10000170","Materials Processing Center Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000170",27,"Materials Processing Center Area",null,null,null,"2003-12-19T01:03:15"]
["O10000187","10000187","Office VP Resource Development","ORGANIZATION LEVEL",null,null,null,null,null,null,"VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development",null,null,null,"2003-12-19T01:03:15"]
["O10000194","10000194","Information Systems Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"VP for Info Services & Technology Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10002058",211,"VP for Info Services & Technology Area","10000194",212,"Information Systems Area",null,null,null,"2003-12-19T01:03:15"]
["O10000218","10000218","Provost Office","ORGANIZATION LEVEL",null,null,null,null,null,null,"Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000218",162,"Provost Office",null,null,null,"2003-12-19T01:03:15"]
["O10000219","10000219","ROTC Programs","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000219",130,"ROTC Programs",null,null,null,"2003-12-19T01:03:15"]
["O10000223","10000223","Residential Life Programs","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000223",109,"Residential Life Programs",null,null,null,"2003-12-19T01:03:15"]
["O10000256","10000256","VP & Secretary of Corp Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"VP & Secretary of Corp Area","President & Chairman of the Corporation","MIT-All","10000000",1,"MIT-All","10000003",244,"President & Chairman of the Corporation","10000256",245,"VP & Secretary of Corp Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000265","10000265","Institute Professors","DEPARTMENTS","10000265","HR-010000","010000","Institute Professors","Office of the Institute Professors","Institute Professors","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000265",166,"Institute Professors",null,null,null,"2003-12-19T01:03:15"]
["O10000267","10000267","School of Architecture & Planning","DEPARTMENTS","10000267","HR-030000","030000","School of Architecture & Planning","School of Architecture and Planning","School of Architecture and Planning","Architecture & Planning Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000005",3,"Architecture & Planning Area","10000267",4,"School of Architecture & Planning",null,null,null,"2003-12-19T01:03:15"]
["O10000270","10000270","Architecture","DEPARTMENTS","10000270","HR-031000","031000","Architecture","Department of Architecture","Architecture, Department of","Architecture & Planning Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000005",3,"Architecture & Planning Area","10000270",5,"Architecture",null,null,null,"2003-12-19T01:03:15"]
["O10000272","10000272","Center for Real Estate","DEPARTMENTS","10000272","HR-033000","033000","Center for Real Estate","Center for Real Estate","Center for Real Estate","Architecture & Planning Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000005",3,"Architecture & Planning Area","10000272",6,"Center for Real Estate",null,null,null,"2003-12-19T01:03:15"]
["O10000273","10000273","Urban Studies & Planning","DEPARTMENTS","10000273","HR-035000","035000","Urban Studies & Planning","Department of Urban Studies and Planning","Urban Studies & Planning, Department of","Architecture & Planning Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000005",3,"Architecture & Planning Area","10000273",7,"Urban Studies & Planning",null,null,null,"2003-12-19T01:03:15"]
["O10000275","10000275","Program in Media Arts and Sciences","DEPARTMENTS","10000275","HR-036000","036000","Program in Media Arts and Sciences","Program in Media Arts and Sciences","Program in Media Arts and Sciences","Architecture & Planning Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000005",3,"Architecture & Planning Area","10000275",8,"Program in Media Arts and Sciences",null,null,null,"2003-12-19T01:03:15"]
["O10000276","10000276","Center for Advanced Visual Studies","DEPARTMENTS","10000276","HR-038000","038000","Center for Advanced Visual Studies","Center for Advanced Visual Studies","Center for Advanced Visual Studies","Architecture & Planning Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000005",3,"Architecture & Planning Area","10000276",9,"Center for Advanced Visual Studies",null,null,null,"2003-12-19T01:03:15"]
["O10000277","10000277","Media Laboratory","DEPARTMENTS","10000277","HR-039000","039000","Media Laboratory","Media Laboratory","Media Laboratory","Architecture & Planning Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000005",3,"Architecture & Planning Area","10000277",10,"Media Laboratory",null,null,null,"2003-12-19T01:03:15"]
["O10000284","10000284","School of Engineering","DEPARTMENTS","10000284","HR-060000","060000","School of Engineering","School of Engineering","School of Engineering","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000284",30,"School of Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000289","10000289","Terrascope","DEPARTMENTS","10000289","HR-060085","060085","Terrascope","Terrascope","Terrascope","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000289",31,"Terrascope",null,null,null,"2003-12-19T01:03:15"]
["O10000292","10000292","Industrial Performance Center","DEPARTMENTS","10000292","HR-060300","060300","Industrial Performance Center","Industrial Performance Center","Industrial Performance Center","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000292",32,"Industrial Performance Center",null,null,null,"2003-12-19T01:03:15"]
["O10000294","10000294","Microsystems Technology Laboratories","DEPARTMENTS","10000294","HR-060600","060600","Microsystems Technology Laboratories","Microsystems Technology Laboratories","Microsystems Technology Laboratories","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000294",33,"Microsystems Technology Laboratories",null,null,null,"2003-12-19T01:03:15"]
["O10000296","10000296","System Design and Management Program","DEPARTMENTS","10000296","HR-060800","060800","System Design and Management Program","System Design and Management","System Design and Management Program","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000296",34,"System Design and Management Program",null,null,null,"2003-12-19T01:03:15"]
["O10000298","10000298","School of Engineering-UPOP","DEPARTMENTS","10000298","HR-060900","060900","School of Engineering-UPOP","School of Engineering - UPOP","School of Engineering - UPOP","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000298",35,"School of Engineering-UPOP",null,null,null,"2003-12-19T01:03:15"]
["O10000299","10000299","Aeronautics and Astronautics","DEPARTMENTS","10000299","HR-061000","061000","Aeronautics and Astronautics","Department of Aeronautics and Astronautics","Aeronautics and Astronautics, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000299",19,"Aeronautics and Astronautics",null,null,null,"2003-12-19T01:03:15"]
["O10000316","10000316","Lemelson/MIT Program","DEPARTMENTS","10000316","HR-061100","061100","Lemelson/MIT Program","Lemelson/MIT Program","Lemelson/MIT Program","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000316",36,"Lemelson/MIT Program",null,null,null,"2003-12-19T01:03:15"]
["O10000317","10000317","Deshpande Center for Technological Innov","DEPARTMENTS","10000317","HR-061200","061200","Deshpande Center for Technological Innov","Deshpande Center for Technological Innovations","Deshpande Center for Technological Innovations","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000317",37,"Deshpande Center for Technological Innov",null,null,null,"2003-12-19T01:03:15"]
["O10000319","10000319","Chemical Engineering","DEPARTMENTS","10000319","HR-062000","062000","Chemical Engineering","Department of Chemical Engineering","Chemical Engineering, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000319",20,"Chemical Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000320","10000320","Civil and Environmental Engineering","DEPARTMENTS","10000320","HR-063000","063000","Civil and Environmental Engineering","Department of Civil and Environmental Engineering","Civil and Environmental Engineering, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000320",21,"Civil and Environmental Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000322","10000322","Electrical Engineering-Computer Science","DEPARTMENTS","10000322","HR-064000","064000","Electrical Engineering-Computer Science","Dept of Electrical Engineering & Computer Science","Electrical Engineering & Computer Science, Dept of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000322",22,"Electrical Engineering-Computer Science",null,null,null,"2003-12-19T01:03:15"]
["O10000324","10000324","Mechanical Engineering","DEPARTMENTS","10000324","HR-065000","065000","Mechanical Engineering","Department of Mechanical Engineering","Mechanical Engineering, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000324",24,"Mechanical Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000325","10000325","Materials Science and Engineering","DEPARTMENTS","10000325","HR-066000","066000","Materials Science and Engineering","Department of Materials Science and Engineering","Materials Science and Engineering, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000325",23,"Materials Science and Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000327","10000327","Archaeology","DEPARTMENTS","10000327","HR-066100","066100","Archaeology","Department of Archaeology","Archaeology, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000327",38,"Archaeology",null,null,null,"2003-12-19T01:03:15"]
["O10000328","10000328","Administrative Services: Chem E/DMSE","DEPARTMENTS","10000328","HR-066200","066200","Administrative Services: Chem E/DMSE","Administrative Services: Chemical Engineering & MS","Administrative Services:chem E/M S & E","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000328",39,"Administrative Services: Chem E/DMSE",null,null,null,"2003-12-19T01:03:15"]
["O10000329","10000329","Ocean Engineering","DEPARTMENTS","10000329","HR-067000","067000","Ocean Engineering","Department of Ocean Engineering","Ocean Engineering, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000329",25,"Ocean Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000331","10000331","Nuclear Engineering","DEPARTMENTS","10000331","HR-068000","068000","Nuclear Engineering","Department of Nuclear Engineering","Nuclear Engineering, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000331",26,"Nuclear Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000333","10000333","Engineering Systems Division","DEPARTMENTS","10000333","HR-068100","068100","Engineering Systems Division","Engineering Systems Division","Engineering Systems Division","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000333",40,"Engineering Systems Division",null,null,null,"2003-12-19T01:03:15"]
["O10000334","10000334","Singapore/MIT Alliance","DEPARTMENTS","10000334","HR-068200","068200","Singapore/MIT Alliance","Singapore/MIT Alliance Program","Singapore/MIT Alliance Program","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000334",41,"Singapore/MIT Alliance",null,null,null,"2003-12-19T01:03:15"]
["O10000335","10000335","Project I-Campus","DEPARTMENTS","10000335","HR-068400","068400","Project I-Campus","Project I-Campus","Project I-Campus","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000335",42,"Project I-Campus",null,null,null,"2003-12-19T01:03:15"]
["O10000338","10000338","Lab for Information & Decision Systems","DEPARTMENTS","10000338","HR-068700","068700","Lab for Information & Decision Systems","Laboratory for Information and Decision Systems","Laboratory for Information and Decision Systems","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000338",43,"Lab for Information & Decision Systems",null,null,null,"2003-12-19T01:03:15"]
["O10000339","10000339","Biotechnology Process Engineering Center","DEPARTMENTS","10000339","HR-068800","068800","Biotechnology Process Engineering Center","Biotechnology Process Engineering Center","Biotechnology Process Engineering Center","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000339",44,"Biotechnology Process Engineering Center",null,null,null,"2003-12-19T01:03:15"]
["O10000346","10000346","Center for Innovation in Product Develmt","DEPARTMENTS","10000346","HR-068900","068900","Center for Innovation in Product Develmt","Center for Innovation in Product Development","Center for Innovation in Product Development","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000346",45,"Center for Innovation in Product Develmt",null,null,null,"2003-12-19T01:03:15"]
["O10000347","10000347","Biological Engineering","DEPARTMENTS","10000347","HR-069200","069200","Biological Engineering","Biological Engineering","Biological Engineering","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000347",46,"Biological Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000348","10000348","Lab for Electromagnetic Electronic Sys","DEPARTMENTS","10000348","HR-069300","069300","Lab for Electromagnetic Electronic Sys","Lab for Electromagnetic & Electronic Systems","Lab for Electromagnetic & Electronic Systems","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000348",47,"Lab for Electromagnetic Electronic Sys",null,null,null,"2003-12-19T01:03:15"]
["O10000349","10000349","Center for Technology, Policy & Ind Dev","DEPARTMENTS","10000349","HR-069400","069400","Center for Technology, Policy & Ind Dev","Center for Technology, Policy, & Industrial Develp","Center for Technology, Policy, & Industrial Develp","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000349",48,"Center for Technology, Policy & Ind Dev",null,null,null,"2003-12-19T01:03:15"]
["O10000350","10000350","Center for Transportation & Logistics","DEPARTMENTS","10000350","HR-069500","069500","Center for Transportation & Logistics","Center for Transportation and Logistics","Center for Transportation & Logistics","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000350",49,"Center for Transportation & Logistics",null,null,null,"2003-12-19T01:03:15"]
["O10000352","10000352","Lab for Manufacturing & Productivity","DEPARTMENTS","10000352","HR-069700","069700","Lab for Manufacturing & Productivity","Laboratory for Manufacturing and Productivity","Lab for Manufacturing & Productivity","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000352",50,"Lab for Manufacturing & Productivity",null,null,null,"2003-12-19T01:03:15"]
["O10000353","10000353","Materials Processing Center","DEPARTMENTS","10000353","HR-069800","069800","Materials Processing Center","Materials Processing Center","Materials Processing Center","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000170",27,"Materials Processing Center Area","10000353",28,"Materials Processing Center","2003-12-19T01:03:15"]
["O10000355","10000355","Microphotonics Center","DEPARTMENTS","10000355","HR-069880","069880","Microphotonics Center","Microphotonics Center","Microphotonics Center","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000170",27,"Materials Processing Center Area","10000355",29,"Microphotonics Center","2003-12-19T01:03:15"]
["O10000356","10000356","Technology and Policy Program","DEPARTMENTS","10000356","HR-069900","069900","Technology and Policy Program","Technology and Policy Program","Technology and Policy Program","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000356",51,"Technology and Policy Program",null,null,null,"2003-12-19T01:03:15"]
["O10000357","10000357","School of Humanities, Arts, & Social Sci","DEPARTMENTS","10000357","HR-090000","090000","School of Humanities, Arts, & Social Sci","School of Humanities and Social Science","School of Humanities, Arts and Social Sciences","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000357",54,"School of Humanities, Arts, & Social Sci",null,null,null,"2003-12-19T01:03:15"]
["O10000359","10000359","Economics","DEPARTMENTS","10000359","HR-091000","091000","Economics","Department of Economics","Economics, Department of","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000359",55,"Economics",null,null,null,"2003-12-19T01:03:15"]
["O10000361","10000361","Anthropology Program","DEPARTMENTS","10000361","HR-093200","093200","Anthropology Program","Anthropology Program","Anthropology Program","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000361",56,"Anthropology Program",null,null,null,"2003-12-19T01:03:15"]
["O10000362","10000362","Foreign Languages & Literature Section","DEPARTMENTS","10000362","HR-093300","093300","Foreign Languages & Literature Section","Foreign Languages and Literatures Section","Foreign Languages & Literatures Section","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000362",57,"Foreign Languages & Literature Section",null,null,null,"2003-12-19T01:03:15"]
["O10000363","10000363","History Section","DEPARTMENTS","10000363","HR-093400","093400","History Section","History Section","History Section","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000363",58,"History Section",null,null,null,"2003-12-19T01:03:15"]
["O10000364","10000364","Literature Section","DEPARTMENTS","10000364","HR-093600","093600","Literature Section","Literature Section","Literature Section","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000364",59,"Literature Section",null,null,null,"2003-12-19T01:03:15"]
["O10000365","10000365","Music and Theater Arts Section","DEPARTMENTS","10000365","HR-093700","093700","Music and Theater Arts Section","Music and Theater Arts Section","Music and Theater Arts Section","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000365",60,"Music and Theater Arts Section",null,null,null,"2003-12-19T01:03:15"]
["O10000366","10000366","Program in Writing & Humanistic Studies","DEPARTMENTS","10000366","HR-093800","093800","Program in Writing & Humanistic Studies","Program in Writing and Humanistic Studies","Program in Writing and Humanistic Studies","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000366",61,"Program in Writing & Humanistic Studies",null,null,null,"2003-12-19T01:03:15"]
["O10000367","10000367","Linguistics & Philosophy","DEPARTMENTS","10000367","HR-094000","094000","Linguistics & Philosophy","Department of Linguistics and Philosophy","Linguistics and Philosophy, Department of","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000367",62,"Linguistics & Philosophy",null,null,null,"2003-12-19T01:03:15"]
["O10000368","10000368","Political Science","DEPARTMENTS","10000368","HR-095500","095500","Political Science","Department of Political Science","Political Science, Department of","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000368",63,"Political Science",null,null,null,"2003-12-19T01:03:15"]
["O10000370","10000370","Prog in Science, Technology & Society","DEPARTMENTS","10000370","HR-097000","097000","Prog in Science, Technology & Society","Program in Science, Technology, and Society","Program in Science, Technology, and Society","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000370",64,"Prog in Science, Technology & Society",null,null,null,"2003-12-19T01:03:15"]
["O10000371","10000371","Center for International Studies","DEPARTMENTS","10000371","HR-097500","097500","Center for International Studies","Center for International Studies","Center for International Studies","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000371",65,"Center for International Studies",null,null,null,"2003-12-19T01:03:15"]
["O10000378","10000378","Sloan School of Management","DEPARTMENTS","10000378","HR-121000","121000","Sloan School of Management","Sloan School of Management","Sloan School of Management","Sloan School of Management Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000031",67,"Sloan School of Management Area","10000378",68,"Sloan School of Management",null,null,null,"2003-12-19T01:03:15"]
["O10000396","10000396","System Dynamics Group","DEPARTMENTS","10000396","HR-121300","121300","System Dynamics Group","System Dynamics Group","System Dynamics Group","Sloan School of Management Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000031",67,"Sloan School of Management Area","10000396",69,"System Dynamics Group",null,null,null,"2003-12-19T01:03:15"]
["O10000404","10000404","Center for Coordination Science","DEPARTMENTS","10000404","HR-121920","121920","Center for Coordination Science","Center for Coordination Science","Center for Coordination Science","Sloan School of Management Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000031",67,"Sloan School of Management Area","10000404",70,"Center for Coordination Science",null,null,null,"2003-12-19T01:03:15"]
["O10000405","10000405","Center for Information Systems Research","DEPARTMENTS","10000405","HR-121930","121930","Center for Information Systems Research","Center for Information Systems Research","Center for Information Systems Research","Sloan School of Management Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000031",67,"Sloan School of Management Area","10000405",71,"Center for Information Systems Research",null,null,null,"2003-12-19T01:03:15"]
["O10000426","10000426","School of Science","DEPARTMENTS","10000426","HR-150000","150000","School of Science","School of Science","School of Science","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000426",73,"School of Science",null,null,null,"2003-12-19T01:03:15"]
["O10000429","10000429","Biology","DEPARTMENTS","10000429","HR-151000","151000","Biology","Department of Biology","Biology, Department of","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000429",74,"Biology",null,null,null,"2003-12-19T01:03:15"]
["O10000491","10000491","Chemistry","DEPARTMENTS","10000491","HR-152000","152000","Chemistry","Department of Chemistry","Chemistry, Department of","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000491",75,"Chemistry",null,null,null,"2003-12-19T01:03:15"]
["O10000527","10000527","Earth, Atmospheric &  Planetary Sciences","DEPARTMENTS","10000527","HR-153000","153000","Earth, Atmospheric &  Planetary Sciences","Dept of Earth, Atmospheric, & Planetary Sciences","Earth, Atmospheric, & Planetary Sciences, Dept of","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000527",76,"Earth, Atmospheric &  Planetary Sciences",null,null,null,"2003-12-19T01:03:15"]
["O10000533","10000533","Mathematics","DEPARTMENTS","10000533","HR-154000","154000","Mathematics","Department of Mathematics","Mathematics, Department of","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000533",77,"Mathematics",null,null,null,"2003-12-19T01:03:15"]
["O10000535","10000535","Brain & Cognitive Sciences","DEPARTMENTS","10000535","HR-154500","154500","Brain & Cognitive Sciences","Department of Brain and Cognitive Sciences","Brain and Cognitive Sciences, Department of","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000535",78,"Brain & Cognitive Sciences",null,null,null,"2003-12-19T01:03:15"]
["O10000536","10000536","Physics","DEPARTMENTS","10000536","HR-158000","158000","Physics","Department of Physics","Physics, Department of","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000536",79,"Physics",null,null,null,"2003-12-19T01:03:15"]
["O10000541","10000541","Experimental Study Group","DEPARTMENTS","10000541","HR-159000","159000","Experimental Study Group","Experimental Study Group","Experimental Study Group","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000541",80,"Experimental Study Group",null,null,null,"2003-12-19T01:03:15"]
["O10000542","10000542","Picower Center for Learning and Memory","DEPARTMENTS","10000542","HR-159300","159300","Picower Center for Learning and Memory","Picower Center for Learning and Memory","Picower Center for Learning and Memory","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000542",81,"Picower Center for Learning and Memory",null,null,null,"2003-12-19T01:03:15"]
["O10000543","10000543","Spectroscopy Laboratory","DEPARTMENTS","10000543","HR-159500","159500","Spectroscopy Laboratory","Spectroscopy Laboratory","Spectroscopy Laboratory","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000543",82,"Spectroscopy Laboratory",null,null,null,"2003-12-19T01:03:15"]
["O10000544","10000544","Center for Space Research","DEPARTMENTS","10000544","HR-159600","159600","Center for Space Research","Center for Space Research","Center for Space Research","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000544",83,"Center for Space Research",null,null,null,"2003-12-19T01:03:15"]
["O10000545","10000545","Center for Cancer Research","DEPARTMENTS","10000545","HR-159700","159700","Center for Cancer Research","Center for Cancer Research","Center for Cancer Research","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000545",84,"Center for Cancer Research",null,null,null,"2003-12-19T01:03:15"]
["O10000547","10000547","Laboratory for Nuclear Science","DEPARTMENTS","10000547","HR-159900","159900","Laboratory for Nuclear Science","Laboratory for Nuclear Science","Laboratory for Nuclear Science","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000547",85,"Laboratory for Nuclear Science",null,null,null,"2003-12-19T01:03:15"]
["O10000548","10000548","Whitaker College of Health Sci & Tech","DEPARTMENTS","10000548","HR-160000","160000","Whitaker College of Health Sci & Tech","Whitaker College of Health Science & Technology","Whitaker College of Health Science & Technology","Whitaker","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000036",191,"Whitaker","10000548",192,"Whitaker College of Health Sci & Tech",null,null,null,"2003-12-19T01:03:15"]
["O10000549","10000549","Harvard/MIT Division of HST","DEPARTMENTS","10000549","HR-161000","161000","Harvard/MIT Division of HST","Harvd-MIT Division of Health Sciences & Technology","Harvd-MIT Division of Health Sciences & Technology","Whitaker","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000036",191,"Whitaker","10000549",193,"Harvard/MIT Division of HST",null,null,null,"2003-12-19T01:03:15"]
["O10000550","10000550","Clinical Research Center","DEPARTMENTS","10000550","HR-163000","163000","Clinical Research Center","Clinical Research Center","Clinical Research Center","Whitaker","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000036",191,"Whitaker","10000550",194,"Clinical Research Center",null,null,null,"2003-12-19T01:03:15"]
["O10000552","10000552","Center for Environmental Health Sciences","DEPARTMENTS","10000552","HR-165000","165000","Center for Environmental Health Sciences","Center for Environmental Health Sciences","Center for Environmental Health Sciences","Whitaker","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000036",191,"Whitaker","10000552",195,"Center for Environmental Health Sciences",null,null,null,"2003-12-19T01:03:15"]
["O10000553","10000553","Center for Biomedical Engineering","DEPARTMENTS","10000553","HR-166000","166000","Center for Biomedical Engineering","Center for Biomedical Engineering","Center for Biomedical Engineering","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000553",173,"Center for Biomedical Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000554","10000554","Leaders for Manufacturing Program","DEPARTMENTS","10000554","HR-170000","170000","Leaders for Manufacturing Program","Leaders for Manufacturing Program","Leaders for Manufacturing Program","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000554",52,"Leaders for Manufacturing Program",null,null,null,"2003-12-19T01:03:15"]
["O10000556","10000556","Aerospace Studies","DEPARTMENTS","10000556","HR-187100","187100","Aerospace Studies","Air Force Aerospace Studies","Air Force Aerospace Studies","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000219",130,"ROTC Programs","10000556",131,"Aerospace Studies","2003-12-19T01:03:15"]
["O10000557","10000557","Military Science","DEPARTMENTS","10000557","HR-187500","187500","Military Science","Military Science","Military Science","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000219",130,"ROTC Programs","10000557",132,"Military Science","2003-12-19T01:03:15"]
["O10000558","10000558","Naval Science","DEPARTMENTS","10000558","HR-187800","187800","Naval Science","Naval Science","Naval Science","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000219",130,"ROTC Programs","10000558",133,"Naval Science","2003-12-19T01:03:15"]
["O10000565","10000565","Information Services & Technology","DEPARTMENTS","10000565","HR-242800","242800","Information Services & Technology","Information Services & Technology","Information Services & Technology","VP for Info Services & Technology Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10002058",211,"VP for Info Services & Technology Area","10000194",212,"Information Systems Area","10000565",213,"Information Services & Technology","2003-12-19T01:03:15"]
["O10000569","10000569","Plasma Science and Fusion Center","DEPARTMENTS","10000569","HR-243000","243000","Plasma Science and Fusion Center","Plasma Science and Fusion Center","Plasma Science and Fusion Center","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000569",174,"Plasma Science and Fusion Center",null,null,null,"2003-12-19T01:03:15"]
["O10000573","10000573","Center for Matl Science and Engineering","DEPARTMENTS","10000573","HR-246000","246000","Center for Matl Science and Engineering","Center for Materials Science and Engineering","Center for Materials Science and Engineering","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000573",175,"Center for Matl Science and Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000574","10000574","Operations Research Center","DEPARTMENTS","10000574","HR-247000","247000","Operations Research Center","Operations Research Center","Operations Research Center","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000574",176,"Operations Research Center",null,null,null,"2003-12-19T01:03:15"]
["O10000575","10000575","Nuclear Reactor Laboratory","DEPARTMENTS","10000575","HR-264000","264000","Nuclear Reactor Laboratory","Nuclear Reactor Laboratory","Nuclear Reactor Laboratory","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000575",177,"Nuclear Reactor Laboratory",null,null,null,"2003-12-19T01:03:15"]
["O10000576","10000576","Francis Bitter Magnet Laboratory","DEPARTMENTS","10000576","HR-265000","265000","Francis Bitter Magnet Laboratory","Francis Bitter Magnet Laboratory","Francis Bitter Magnet Laboratory","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000576",178,"Francis Bitter Magnet Laboratory",null,null,null,"2003-12-19T01:03:15"]
["O10000577","10000577","MIT Sea Grant College Program","DEPARTMENTS","10000577","HR-266300","266300","MIT Sea Grant College Program","Sea Grant College Program","Sea Grant College Program","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000577",179,"MIT Sea Grant College Program",null,null,null,"2003-12-19T01:03:15"]
["O10000578","10000578","Research Laboratory of Electronics","DEPARTMENTS","10000578","HR-267000","267000","Research Laboratory of Electronics","Research Laboratory of Electronics","Research Laboratory of Electronics","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000578",180,"Research Laboratory of Electronics",null,null,null,"2003-12-19T01:03:15"]
["O10000579","10000579","Libraries","DEPARTMENTS","10000579","HR-271000","271000","Libraries","Libraries","Libraries","Libraries, MIT Press, Tech Review","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000022",144,"Libraries, MIT Press, Tech Review","10000162",145,"Libraries","10000579",146,"Libraries","2003-12-19T01:03:15"]
["O10000580","10000580","Document Services","DEPARTMENTS","10000580","HR-271050","271050","Document Services","Document Services","Document Services","Libraries, MIT Press, Tech Review","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000022",144,"Libraries, MIT Press, Tech Review","10000162",145,"Libraries","10000580",147,"Document Services","2003-12-19T01:03:15"]
["O10000581","10000581","Lincoln Laboratory","DEPARTMENTS","10000581","HR-310000","310000","Lincoln Laboratory","Lincoln Laboratory","Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000582","10000582","Laboratory for Energy & the Environment","DEPARTMENTS","10000582","HR-320000","320000","Laboratory for Energy & the Environment","Laboratory for Energy and the Environment","Laboratory for Energy and the Environment","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000582",181,"Laboratory for Energy & the Environment",null,null,null,"2003-12-19T01:03:15"]
["O10000584","10000584","Technology Development Program","DEPARTMENTS","10000584","HR-321000","321000","Technology Development Program","Technology and Development Program","Technology and Development Program","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000584",182,"Technology Development Program",null,null,null,"2003-12-19T01:03:15"]
["O10000590","10000590","Office of Sponsored Programs","DEPARTMENTS","10000590","HR-391000","391000","Office of Sponsored Programs","Office of Sponsored Programs","Office of Sponsored Programs","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000590",237,"Office of Sponsored Programs",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000591","10000591","Environmental Health & Safety Office","DEPARTMENTS","10000591","HR-392000","392000","Environmental Health & Safety Office","Office of Environmental Health and Safety","Environmental Health and Safety, Office of","Env Program  & Risk Mgmt/Sr Counsel Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000016",198,"Env Program  & Risk Mgmt/Sr Counsel Area","10000591",199,"Environmental Health & Safety Office",null,null,null,"2003-12-19T01:03:15"]
["O10000592","10000592","Chairman of the Corporation","DEPARTMENTS","10000592","HR-400000","400000","Chairman of the Corporation","Chairman of the Corporation","Chairman of the Corporation","President & Chairman of the Corporation","President & Chairman of the Corporation","MIT-All","10000000",1,"MIT-All","10000003",244,"President & Chairman of the Corporation","10000592",248,"Chairman of the Corporation",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000593","10000593","McGovern Institute for Brain Research","DEPARTMENTS","10000593","HR-400600","400600","McGovern Institute for Brain Research","McGovern Institute for Brain Research","McGovern Institute for Brain Research","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000593",167,"McGovern Institute for Brain Research",null,null,null,"2003-12-19T01:03:15"]
["O10000594","10000594","Cambridge-MIT Institute","DEPARTMENTS","10000594","HR-400900","400900","Cambridge-MIT Institute","Cambridge-MIT Institute","Cambridge-MIT Institute","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000218",162,"Provost Office","10000594",163,"Cambridge-MIT Institute","2003-12-19T01:03:15"]
["O10000595","10000595","Office of the President","DEPARTMENTS","10000595","HR-401000","401000","Office of the President","Office of the President","Office of the President","President & Chairman of the Corporation","President & Chairman of the Corporation","MIT-All","10000000",1,"MIT-All","10000003",244,"President & Chairman of the Corporation","10000595",249,"Office of the President",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000596","10000596","Dibner Institute","DEPARTMENTS","10000596","HR-401100","401100","Dibner Institute","Dibner Institute","Dibner Institute","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000218",162,"Provost Office","10000596",164,"Dibner Institute","2003-12-19T01:03:15"]
["O10000597","10000597","Consortium on Financing Higher Education","DEPARTMENTS","10000597","HR-401200","401200","Consortium on Financing Higher Education","Consortium on Financing Higher Education",null,"President & Chairman of the Corporation","President & Chairman of the Corporation","MIT-All","10000000",1,"MIT-All","10000003",244,"President & Chairman of the Corporation","10000597",250,"Consortium on Financing Higher Education",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000599","10000599","Chancellor's Office","DEPARTMENTS","10000599","HR-401500","401500","Chancellor's Office","Chancellor's Office","Chancellor's Office","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000599",91,"Chancellor's Office",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000601","10000601","Haystack Observatory","DEPARTMENTS","10000601","HR-401710","401710","Haystack Observatory","Haystack Observatory","Haystack Observatory","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000601",183,"Haystack Observatory",null,null,null,"2003-12-19T01:03:15"]
["O10000603","10000603","Office of the Provost","DEPARTMENTS","10000603","HR-401800","401800","Office of the Provost","Office of the Provost","Office of the Provost","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000218",162,"Provost Office","10000603",165,"Office of the Provost","2003-12-19T01:03:15"]
["O10000604","10000604","Museum","DEPARTMENTS","10000604","HR-401811","401811","Museum","Museum","Museum","Associate Provost for the Arts","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000006",87,"Associate Provost for the Arts","10000604",88,"Museum",null,null,null,"2003-12-19T01:03:15"]
["O10000605","10000605","List Visual Arts Center","DEPARTMENTS","10000605","HR-401812","401812","List Visual Arts Center","List Visual Arts Center","List Visual Arts Center","Associate Provost for the Arts","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000006",87,"Associate Provost for the Arts","10000605",89,"List Visual Arts Center",null,null,null,"2003-12-19T01:03:15"]
["O10000606","10000606","Office of the Arts","DEPARTMENTS","10000606","HR-401813","401813","Office of the Arts","Office of the Arts","Office of the Arts","Associate Provost for the Arts","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000006",87,"Associate Provost for the Arts","10000606",90,"Office of the Arts",null,null,null,"2003-12-19T01:03:15"]
["O10000612","10000612","Division of Comparative Medicine","DEPARTMENTS","10000612","HR-402100","402100","Division of Comparative Medicine","Division of Comparative Medicine","Division of Comparative Medicine","Whitaker","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000036",191,"Whitaker","10000612",196,"Division of Comparative Medicine",null,null,null,"2003-12-19T01:03:15"]
["O10000613","10000613","Graduate Students Office","DEPARTMENTS","10000613","HR-402200","402200","Graduate Students Office","Graduate Students Office","Graduate Students Office","Dean of Graduate Education","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000014",142,"Dean of Graduate Education","10000613",143,"Graduate Students Office",null,null,null,"2003-12-19T01:03:15"]
["O10000615","10000615","Secretary of the Corporation","DEPARTMENTS","10000615","HR-402500","402500","Secretary of the Corporation","Secretary of the Corporation","Secretary of the Corporation","VP & Secretary of Corp Area","President & Chairman of the Corporation","MIT-All","10000000",1,"MIT-All","10000003",244,"President & Chairman of the Corporation","10000256",245,"VP & Secretary of Corp Area","10000615",246,"Secretary of the Corporation",null,null,null,"2003-12-19T01:03:15"]
["O10000618","10000618","Technology Licensing Office","DEPARTMENTS","10000618","HR-404000","404000","Technology Licensing Office","Technology Licensing Office","Technology Licensing Office","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000618",184,"Technology Licensing Office",null,null,null,"2003-12-19T01:03:15"]
["O10000619","10000619","Vice President for Research","DEPARTMENTS","10000619","HR-404002","404002","Vice President for Research","Office of the Vice President for Research","Vice President for Research","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000619",185,"Vice President for Research",null,null,null,"2003-12-19T01:03:15"]
["O10000621","10000621","VP for Info Services & Technology","DEPARTMENTS","10000621","HR-404400","404400","VP for Info Services & Technology","VP for Info Services & Technology","VP for Info Services & Technology","VP for Info Services & Technology Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10002058",211,"VP for Info Services & Technology Area","10000194",212,"Information Systems Area","10000621",214,"VP for Info Services & Technology","2003-12-19T01:03:15"]
["O10000622","10000622","Executive Vice President","DEPARTMENTS","10000622","HR-404500","404500","Executive Vice President","Office of the Executive Vice President","Office of the Executive Vice President","Office of Executive Vice President","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000024",203,"Office of Executive Vice President","10000622",204,"Executive Vice President",null,null,null,"2003-12-19T01:03:15"]
["O10000624","10000624","Center for Advanced Educational Services","DEPARTMENTS","10000624","HR-405100","405100","Center for Advanced Educational Services","Center for Advanced Educational Services","Center for Advanced Educational Services","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000624",168,"Center for Advanced Educational Services",null,null,null,"2003-12-19T01:03:15"]
["O10000636","10000636","Campus Activities Complex","DEPARTMENTS","10000636","HR-405500","405500","Campus Activities Complex","Campus Activities Complex","Campus Activities Complex","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10002008",99,"Campus Activities Complex Area","2003-12-19T01:03:15"]
["O10000639","10000639","Dir of Env Prog & Risk Mgmt/Sr Counsel","DEPARTMENTS","10000639","HR-405700","405700","Dir of Env Prog & Risk Mgmt/Sr Counsel","Environmental Program & Risk Mgmt & Senior Counsel","Environmental Program & Risk Mgmt & Senior Counsel","Env Program  & Risk Mgmt/Sr Counsel Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000016",198,"Env Program  & Risk Mgmt/Sr Counsel Area","10000639",200,"Dir of Env Prog & Risk Mgmt/Sr Counsel",null,null,null,"2003-12-19T01:03:15"]
["O10000641","10000641","Parking and Transportation Office","DEPARTMENTS","10000641","HR-405900","405900","Parking and Transportation Office","Parking and Transportation Office","Parking and Transportation Office","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10000641",108,"Parking and Transportation Office","2003-12-19T01:03:15"]
["O10000644","10000644","Academic Media Production Services","DEPARTMENTS","10000644","HR-406100","406100","Academic Media Production Services","Academic Media Production Services","Academic Media Production Services","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000644",169,"Academic Media Production Services",null,null,null,"2003-12-19T01:03:15"]
["O10000648","10000648","Enterprise Services","DEPARTMENTS","10000648","HR-406200","406200","Enterprise Services","Enterprise Services","Enterprise Services","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10000648",105,"Enterprise Services","2003-12-19T01:03:15"]
["O10000649","10000649","Open CourseWare","DEPARTMENTS","10000649","HR-406300","406300","Open CourseWare","Open Course Ware","Open Course Ware","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000649",170,"Open CourseWare",null,null,null,"2003-12-19T01:03:15"]
["O10000651","10000651","Property Office","DEPARTMENTS","10000651","HR-406800","406800","Property Office","Property Office","Property Office","Controller's Accounting Office","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000077",231,"Controller's Accounting Office","10000651",232,"Property Office",null,null,null,"2003-12-19T01:03:15"]
["O10000653","10000653","Human Resources","DEPARTMENTS","10000653","HR-409000","409000","Human Resources","Human Resources Department","Human Resources Department","VP for Human Resources Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000033",206,"VP for Human Resources Area","10000653",207,"Human Resources",null,null,null,"2003-12-19T01:03:15"]
["O10000655","10000655","Vice President for Human Resources","DEPARTMENTS","10000655","HR-409100","409100","Vice President for Human Resources","Office of the Vice President for Human Resources","Vice President for Human Resources","VP for Human Resources Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000033",206,"VP for Human Resources Area","10000655",208,"Vice President for Human Resources",null,null,null,"2003-12-19T01:03:15"]
["O10000658","10000658","Vice Pres for Resource Development","DEPARTMENTS","10000658","HR-410000","410000","Vice Pres for Resource Development","Office of the Vice President for Resource Devlpmnt","Office of the Vice President for Resource Devlpmnt","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000658",218,"Vice Pres for Resource Development","2003-12-19T01:03:15"]
["O10000659","10000659","Corporate Development","DEPARTMENTS","10000659","HR-410010","410010","Corporate Development","Corporate Development","Corporate Development","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000659",219,"Corporate Development","2003-12-19T01:03:15"]
["O10000660","10000660","Donor Partnerships & Special Projects","DEPARTMENTS","10000660","HR-410015","410015","Donor Partnerships & Special Projects","Donor Partnerships and Special Projects","Donor Partnerships","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000660",220,"Donor Partnerships & Special Projects","2003-12-19T01:03:15"]
["O10000661","10000661","Communications/Donor Relations","DEPARTMENTS","10000661","HR-410020","410020","Communications/Donor Relations","Communications/Donor Relations","Communications/Donor Relationsions","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000661",221,"Communications/Donor Relations","2003-12-19T01:03:15"]
["O10000662","10000662","Academic Development","DEPARTMENTS","10000662","HR-410035","410035","Academic Development","Academic Development","Academic Development","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000662",222,"Academic Development","2003-12-19T01:03:15"]
["O10000663","10000663","FRADS","DEPARTMENTS","10000663","HR-410040","410040","FRADS","FRADS","FRADS","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000663",223,"FRADS","2003-12-19T01:03:15"]
["O10000664","10000664","Gift Planning","DEPARTMENTS","10000664","HR-410055","410055","Gift Planning","Gift Planning","Gift Planning","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000664",224,"Gift Planning","2003-12-19T01:03:15"]
["O10000665","10000665","Development Research and Systems","DEPARTMENTS","10000665","HR-410060","410060","Development Research and Systems","Office of Development Research and Systems","Development Research and Systems, Office of","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000665",225,"Development Research and Systems","2003-12-19T01:03:15"]
["O10000666","10000666","Office of School Development Services","DEPARTMENTS","10000666","HR-410070","410070","Office of School Development Services","Office of School Development Services","School Development Services, Office of","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000666",226,"Office of School Development Services","2003-12-19T01:03:15"]
["O10000667","10000667","Principal Gifts","DEPARTMENTS","10000667","HR-410075","410075","Principal Gifts","Principal Gifts","Principal Gifts","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000667",227,"Principal Gifts","2003-12-19T01:03:15"]
["O10000668","10000668","Leadership Gifts","DEPARTMENTS","10000668","HR-410085","410085","Leadership Gifts","Leadership Gifts","Leadership Gifts","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000668",228,"Leadership Gifts","2003-12-19T01:03:15"]
["O10000669","10000669","Strategic Program Development","DEPARTMENTS","10000669","HR-410090","410090","Strategic Program Development","Strategic Program Development","Strategic Program Development","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000669",229,"Strategic Program Development","2003-12-19T01:03:15"]
["O10000670","10000670","Campaign Giving","DEPARTMENTS","10000670","HR-410095","410095","Campaign Giving","Campaign Giving","Campaign Giving","VP for Resource Development","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000035",216,"VP for Resource Development","10000187",217,"Office VP Resource Development","10000670",230,"Campaign Giving","2003-12-19T01:03:15"]
["O10000671","10000671","Corporate Relations/Indust Liaison Prog","DEPARTMENTS","10000671","HR-413000","413000","Corporate Relations/Indust Liaison Prog","Corporate Relations/Industrial Liaison Program","Corporate Relations/Industrial Liaison Program","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000671",238,"Corporate Relations/Indust Liaison Prog",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000672","10000672","Intellectual Property Counsel","DEPARTMENTS","10000672","HR-416000","416000","Intellectual Property Counsel","Intellectual Property Counsel","Intellectual Property Counsel","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000672",186,"Intellectual Property Counsel",null,null,null,"2003-12-19T01:03:15"]
["O10000673","10000673","Treasurer's Office","DEPARTMENTS","10000673","HR-420000","420000","Treasurer's Office","Treasurer's Office","Treasurer's Office","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000673",239,"Treasurer's Office",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000682","10000682","Financial Systems Services","DEPARTMENTS","10000682","HR-421200","421200","Financial Systems Services","Financial Systems Services","Financial Systems Services","VP for Info Services & Technology Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10002058",211,"VP for Info Services & Technology Area","10000682",215,"Financial Systems Services",null,null,null,"2003-12-19T01:03:15"]
["O10000697","10000697","Controller's Accounting Office","DEPARTMENTS","10000697","HR-422900","422900","Controller's Accounting Office","Comptroller's Accounting Office","Controller's Accounting Office","Controller's Accounting Office","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000077",231,"Controller's Accounting Office","10000697",233,"Controller's Accounting Office",null,null,null,"2003-12-19T01:03:15"]
["O10000698","10000698","Audit Division","DEPARTMENTS","10000698","HR-423000","423000","Audit Division","Audit Division","Audit Division","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000698",240,"Audit Division",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000699","10000699","Lincoln Fiscal Office","DEPARTMENTS","10000699","HR-423100","423100","Lincoln Fiscal Office","Lincoln Fiscal Office","Lincoln Fiscal Office","Controller's Accounting Office","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000077",231,"Controller's Accounting Office","10000699",234,"Lincoln Fiscal Office",null,null,null,"2003-12-19T01:03:15"]
["O10000705","10000705","Office of Budget & Financial Planning","DEPARTMENTS","10000705","HR-427000","427000","Office of Budget & Financial Planning","Office of Budget and Financial Planning","Office of Budget and Financial Planning","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000705",241,"Office of Budget & Financial Planning",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000721","10000721","Edgerton Center","DEPARTMENTS","10000721","HR-440100","440100","Edgerton Center","Edgerton Center","Edgerton Center","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000721",134,"Edgerton Center",null,null,null,"2003-12-19T01:03:15"]
["O10000722","10000722","Dean for Undergraduate Education","DEPARTMENTS","10000722","HR-441000","441000","Dean for Undergraduate Education","Office of the Dean for Undergraduate Education","Office of the Dean for Undergraduate Education","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000100",127,"Dean for Undergraduate Education Offices","10000722",128,"Dean for Undergraduate Education","2003-12-19T01:03:15"]
["O10000728","10000728","Office of Minority Education","DEPARTMENTS","10000728","HR-441100","441100","Office of Minority Education","Office of Minority Education","Office of Minority Education","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000728",135,"Office of Minority Education",null,null,null,"2003-12-19T01:03:15"]
["O10000729","10000729","Counseling & Support Services","DEPARTMENTS","10000729","HR-441200","441200","Counseling & Support Services","Counseling and Support Services","Counseling and Support Services","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000729",112,"Counseling & Support Services",null,null,null,"2003-12-19T01:03:15"]
["O10000730","10000730","Student Life Programs","DEPARTMENTS","10000730","HR-441300","441300","Student Life Programs","Student Life Programs","Student Life Programs","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000730",113,"Student Life Programs",null,null,null,"2003-12-19T01:03:15"]
["O10000734","10000734","Office of Academic Services","DEPARTMENTS","10000734","HR-441400","441400","Office of Academic Services","Office of Academic Services","Office of Academic Services","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000734",136,"Office of Academic Services",null,null,null,"2003-12-19T01:03:15"]
["O10000743","10000743","Teaching & Learning Laboratory","DEPARTMENTS","10000743","HR-441700","441700","Teaching & Learning Laboratory","Teaching and Learning Laboratory","Teaching and Learning Laboratory","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000743",137,"Teaching & Learning Laboratory",null,null,null,"2003-12-19T01:03:15"]
["O10000744","10000744","The Office of Student Discipline","DEPARTMENTS","10000744","HR-441800","441800","The Office of Student Discipline","The Office of Student Discipline","Student Discipline, The Office of","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000744",114,"The Office of Student Discipline",null,null,null,"2003-12-19T01:03:15"]
["O10000745","10000745","Dean for Student Life","DEPARTMENTS","10000745","HR-442000","442000","Dean for Student Life","Office of the Dean for Student Life","Dean for Student Life","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000099",93,"Dean for Student Life Offices","10000745",94,"Dean for Student Life","2003-12-19T01:03:15"]
["O10000746","10000746","Dean for Student Life - Dept Heads","DEPARTMENTS","10000746","HR-442010","442010","Dean for Student Life - Dept Heads","Office of the Dean for Student Life - Dept Heads","Dean for Student Life - Department Heads","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000099",93,"Dean for Student Life Offices","10000746",95,"Dean for Student Life - Dept Heads","2003-12-19T01:03:15"]
["O10000747","10000747","Chaplaincy","DEPARTMENTS","10000747","HR-442020","442020","Chaplaincy","Chaplaincy","Chaplaincy","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000747",115,"Chaplaincy",null,null,null,"2003-12-19T01:03:15"]
["O10000748","10000748","Dean for Student Life-Administration","DEPARTMENTS","10000748","HR-442040","442040","Dean for Student Life-Administration","Office of the Dean for Student Life - Administratn","Dean for Student Life-Administration","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000099",93,"Dean for Student Life Offices","10000748",96,"Dean for Student Life-Administration","2003-12-19T01:03:15"]
["O10000749","10000749","Community Dev & Substance Abuse Pgms","DEPARTMENTS","10000749","HR-442050","442050","Community Dev & Substance Abuse Pgms","Community Development & Substance Abuse Programs","Community Development & Substance Abuse Programs","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000099",93,"Dean for Student Life Offices","10000749",97,"Community Dev & Substance Abuse Pgms","2003-12-19T01:03:15"]
["O10000751","10000751","Dean of Humanities, Arts, and Social Sci","DEPARTMENTS","10000751","HR-442300","442300","Dean of Humanities, Arts, and Social Sci","Office of the Dean of Humanites, Arts & Social Sci","Dean of Humanities and Social Science","Humanities, Arts, & Social Sciences Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000020",53,"Humanities, Arts, & Social Sciences Area","10000751",66,"Dean of Humanities, Arts, and Social Sci",null,null,null,"2003-12-19T01:03:15"]
["O10000752","10000752","Dean of Science","DEPARTMENTS","10000752","HR-442500","442500","Dean of Science","Office of the Dean of Science","Dean of Science","Science Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000030",72,"Science Area","10000752",86,"Dean of Science",null,null,null,"2003-12-19T01:03:15"]
["O10000755","10000755","Admissions Office","DEPARTMENTS","10000755","HR-446100","446100","Admissions Office","Admissions Office","Admissions Office","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000041",124,"Admissions Office Area","10000755",125,"Admissions Office","2003-12-19T01:03:15"]
["O10000756","10000756","Student Services Information Technology","DEPARTMENTS","10000756","HR-446200","446200","Student Services Information Technology","Student Services Information Technology","Student Services Information Technology","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000756",138,"Student Services Information Technology",null,null,null,"2003-12-19T01:03:15"]
["O10000757","10000757","Educational Council","DEPARTMENTS","10000757","HR-446300","446300","Educational Council","Educational Council","Educational Council","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000041",124,"Admissions Office Area","10000757",126,"Educational Council","2003-12-19T01:03:15"]
["O10000759","10000759","MIT Careers Office","DEPARTMENTS","10000759","HR-446600","446600","MIT Careers Office","MIT Careers Office","MIT Careers Office","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000759",139,"MIT Careers Office",null,null,null,"2003-12-19T01:03:15"]
["O10000760","10000760","Registrar's Office","DEPARTMENTS","10000760","HR-446700","446700","Registrar's Office","Registrar's Office","Registrar's Office","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000760",140,"Registrar's Office",null,null,null,"2003-12-19T01:03:15"]
["O10000768","10000768","Student Financial Services","DEPARTMENTS","10000768","HR-449000","449000","Student Financial Services","Student Financial Services","Student Financial Services","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000768",141,"Student Financial Services",null,null,null,"2003-12-19T01:03:15"]
["O10000789","10000789","Public Relations Services","DEPARTMENTS","10000789","HR-490000","490000","Public Relations Services","Public Relations Services","Public Relations Services","VP & Secretary of Corp Area","President & Chairman of the Corporation","MIT-All","10000000",1,"MIT-All","10000003",244,"President & Chairman of the Corporation","10000256",245,"VP & Secretary of Corp Area","10000789",247,"Public Relations Services",null,null,null,"2003-12-19T01:03:15"]
["O10000791","10000791","Campus Police","DEPARTMENTS","10000791","HR-492900","492900","Campus Police","Campus Police","Campus Police","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000791",236,"Campus Police",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000792","10000792","Medical","DEPARTMENTS","10000792","HR-495000","495000","Medical","Medical Department","Medical Department","VP for Human Resources Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000033",206,"VP for Human Resources Area","10000792",209,"Medical",null,null,null,"2003-12-19T01:03:15"]
["O10000803","10000803","Presidents House","DEPARTMENTS","10000803","HR-497400","497400","Presidents House","President's House","President's House","Office of Executive Vice President","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000024",203,"Office of Executive Vice President","10000803",205,"Presidents House",null,null,null,"2003-12-19T01:03:15"]
["O10000804","10000804","DAPER Intercollegiate Sports","DEPARTMENTS","10000804","HR-501000","501000","DAPER Intercollegiate Sports","DAPER Intercollegiate Sports","DAPER Intercollegiate Sports","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000805",116,"Dept of Athletics, Phys Ed, & Recreation","10000804",117,"DAPER Intercollegiate Sports","2003-12-19T01:03:15"]
["O10000805","10000805","Dept of Athletics, Phys Ed, & Recreation","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000805",116,"Dept of Athletics, Phys Ed, & Recreation",null,null,null,"2003-12-19T01:03:15"]
["O10000806","10000806","DAPER Facilities","DEPARTMENTS","10000806","HR-501500","501500","DAPER Facilities","DAPER Facilities","DAPER Facilities","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000805",116,"Dept of Athletics, Phys Ed, & Recreation","10000806",118,"DAPER Facilities","2003-12-19T01:03:15"]
["O10000853","10000853","Department of Facilities","DEPARTMENTS","10000853","HR-591000","591000","Department of Facilities","Department of Facilities","Department of Facilities","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000853",242,"Department of Facilities",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000889","10000889","Food Services","DEPARTMENTS","10000889","HR-801000","801000","Food Services","Food Services","Campus Dining","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10000889",106,"Food Services","2003-12-19T01:03:15"]
["O10000894","10000894","Housing","DEPARTMENTS","10000894","HR-861000","861000","Housing","Department of Housing","Housing, Department of","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000223",109,"Residential Life Programs","10000894",110,"Housing","2003-12-19T01:03:15"]
["O10000901","10000901","Housemasters Program","DEPARTMENTS","10000901","HR-861025","861025","Housemasters Program","Housemasters Program","Housemasters Program","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000223",109,"Residential Life Programs","10000901",111,"Housemasters Program","2003-12-19T01:03:15"]
["O10000909","10000909","MIT Card Office","DEPARTMENTS","10000909","HR-862000","862000","MIT Card Office","MIT Card Office","MIT Card Office","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10000909",107,"MIT Card Office","2003-12-19T01:03:15"]
["O10000910","10000910","Alumni Association","DEPARTMENTS","10000910","HR-871000","871000","Alumni Association","Alumni Association","Alumni Association","Executive Vice President Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000910",243,"Alumni Association",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000911","10000911","Credit Union","DEPARTMENTS","10000911","HR-872000","872000","Credit Union","Credit Union","Credit Union","President & Chairman of the Corporation","President & Chairman of the Corporation","MIT-All","10000000",1,"MIT-All","10000003",244,"President & Chairman of the Corporation","10000911",251,"Credit Union",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000912","10000912","Endicott House","DEPARTMENTS","10000912","HR-872500","872500","Endicott House","Endicott House","Endicott House","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10000912",104,"Endicott House","2003-12-19T01:03:15"]
["O10000917","10000917","Audio Visual Services","DEPARTMENTS","10000917","HR-874100","874100","Audio Visual Services","Audio Visual Services","Audio Visual Services","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10000917",102,"Audio Visual Services","2003-12-19T01:03:15"]
["O10000918","10000918","Copy Technology Centers","DEPARTMENTS","10000918","HR-874200","874200","Copy Technology Centers","Copy Technology Centers","Copy Technology Centers","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10000918",103,"Copy Technology Centers","2003-12-19T01:03:15"]
["O10000919","10000919","MIT Press","DEPARTMENTS","10000919","HR-875000","875000","MIT Press","MIT Press","MIT Press","Libraries, MIT Press, Tech Review","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000022",144,"Libraries, MIT Press, Tech Review","10000919",148,"MIT Press",null,null,null,"2003-12-19T01:03:15"]
["O10000920","10000920","Technology Review","DEPARTMENTS","10000920","HR-876000","876000","Technology Review","Technology Review","Technology Review","Libraries, MIT Press, Tech Review","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000022",144,"Libraries, MIT Press, Tech Review","10000920",149,"Technology Review",null,null,null,"2003-12-19T01:03:15"]
["O10000921","10000921","DAPER Administration","DEPARTMENTS","10000921","HR-501100","501100","DAPER Administration","DAPER Administration","DAPER Administration","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000805",116,"Dept of Athletics, Phys Ed, & Recreation","10000921",119,"DAPER Administration","2003-12-19T01:03:15"]
["O10000922","10000922","DAPER Physical Education","DEPARTMENTS","10000922","HR-501200","501200","DAPER Physical Education","DAPER Physical Education","DAPER Physical Education","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000805",116,"Dept of Athletics, Phys Ed, & Recreation","10000922",120,"DAPER Physical Education","2003-12-19T01:03:15"]
["O10000923","10000923","DAPER Recreation","DEPARTMENTS","10000923","HR-501300","501300","DAPER Recreation","DAPER Recreation","DAPER Recreation","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000805",116,"Dept of Athletics, Phys Ed, & Recreation","10000923",121,"DAPER Recreation","2003-12-19T01:03:15"]
["O10000924","10000924","DAPER Community Programs","DEPARTMENTS","10000924","HR-501400","501400","DAPER Community Programs","DAPER Community Programs","DAPER Community Programs","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10000805",116,"Dept of Athletics, Phys Ed, & Recreation","10000924",122,"DAPER Community Programs","2003-12-19T01:03:15"]
["O10000925","10000925","Budgeted or Unavailable Funds","DEPARTMENTS","10000925","HR-381000","381000","Budgeted or Unavailable Funds","Budgeted or Unavailable Funds","Budgeted or Unavailable Funds",null,null,"MIT-All",null,1,"MIT-All",null,null,null,null,null,null,null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000926","10000926","No Text on Directory","DEPARTMENTS","10000926","HR-401001","401001","No Text on Directory","No Text on Directory","No Text on Directory",null,null,"MIT-All",null,1,"MIT-All",null,null,null,null,null,null,null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000927","10000927","Lincoln Property Office","DEPARTMENTS","10000927","HR-423200","423200","Lincoln Property Office","Lincoln Property Office","Lincoln Property Office","Controller's Accounting Office","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000077",231,"Controller's Accounting Office","10000927",235,"Lincoln Property Office",null,null,null,"2003-12-19T01:03:15"]
["O10000928","10000928","Advanced Study Program","DEPARTMENTS","10000928","HR-061400","061400","Advanced Study Program","Advanced Study Program","Advanced Study Program","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000954",12,"Professional Education Programs Area","10000928",16,"Advanced Study Program","2003-12-19T01:03:15"]
["O10000929","10000929","Professional Institute","DEPARTMENTS","10000929","HR-061500","061500","Professional Institute","Professional Institute","Professional Institute","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000954",12,"Professional Education Programs Area","10000929",14,"Professional Institute","2003-12-19T01:03:15"]
["O10000930","10000930","TIE","DEPARTMENTS","10000930","HR-061600","061600","TIE","TIE","TIE","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000930",18,"TIE",null,null,null,"2003-12-19T01:03:15"]
["O10000931","10000931","Knowledge Updates","DEPARTMENTS","10000931","HR-061700","061700","Knowledge Updates","Knowledge Updates","Knowledge Updates","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000954",12,"Professional Education Programs Area","10000931",15,"Knowledge Updates","2003-12-19T01:03:15"]
["O10000932","10000932","DUE Special Projects","DEPARTMENTS","10000932","HR-441050","441050","DUE Special Projects","DUE Special Projects","DUE Special Projects","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000100",127,"Dean for Undergraduate Education Offices","10000932",129,"DUE Special Projects","2003-12-19T01:03:15"]
["O10000933","10000933","Institute for Soldier Nanotechnologies","DEPARTMENTS","10000933","HR-417000","417000","Institute for Soldier Nanotechnologies","Institute for Soldier Nanotechnologies","Institute for Soldier Nanotechnologies","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000933",187,"Institute for Soldier Nanotechnologies",null,null,null,"2003-12-19T01:03:15"]
["O10000934","10000934","Ctr for Education Computing Initiatives","DEPARTMENTS","10000934","HR-405140","405140","Ctr for Education Computing Initiatives","Center for Educational Computing Initiatives","Educational Computing Initiatives, Center for","Office of Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000025",161,"Office of Provost Area","10000934",171,"Ctr for Education Computing Initiatives",null,null,null,"2003-12-19T01:03:15"]
["O10000935","10000935","VP & Dean for Research","DEPARTMENTS","10000935","HR-401860","401860","VP & Dean for Research","VP & Dean for Research","VP & Dean for Research","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000935",188,"VP & Dean for Research",null,null,null,"2003-12-19T01:03:15"]
["O10000936","10000936","Computational & Systems Bio Initiative","DEPARTMENTS","10000936","HR-418000","418000","Computational & Systems Bio Initiative","Computational & Systems Biology Initiative","Computational & Systems Bio Initiative","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000936",189,"Computational & Systems Bio Initiative",null,null,null,"2003-12-19T01:03:15"]
["O10000946","10000946","LL-Administrative Services Department","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000946",152,"LL-Administrative Services Department",null,null,null,"2003-12-19T01:03:15"]
["O10000947","10000947","LL-Ballistic Missile Defense Technology","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000947",153,"LL-Ballistic Missile Defense Technology",null,null,null,"2003-12-19T01:03:15"]
["O10000948","10000948","LL-Tactical Systems Technology","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000948",154,"LL-Tactical Systems Technology",null,null,null,"2003-12-19T01:03:15"]
["O10000949","10000949","LL-Communications & Info Technology","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000949",155,"LL-Communications & Info Technology",null,null,null,"2003-12-19T01:03:15"]
["O10000950","10000950","LL-Engineering","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000950",156,"LL-Engineering",null,null,null,"2003-12-19T01:03:15"]
["O10000951","10000951","LL-Solid State","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000951",157,"LL-Solid State",null,null,null,"2003-12-19T01:03:15"]
["O10000952","10000952","LL-Aerospace","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000952",158,"LL-Aerospace",null,null,null,"2003-12-19T01:03:15"]
["O10000953","10000953","LL-Sensor Systems","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10000953",159,"LL-Sensor Systems",null,null,null,"2003-12-19T01:03:15"]
["O10000954","10000954","Professional Education Programs Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000954",12,"Professional Education Programs Area",null,null,null,"2003-12-19T01:03:15"]
["O10000955","10000955","Professional Education Programs","DEPARTMENTS","10000955","HR-061800","061800","Professional Education Programs","Professional Education Programs","Professional Education Programs","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000954",12,"Professional Education Programs Area","10000955",13,"Professional Education Programs","2003-12-19T01:03:15"]
["O10000956","10000956","Senior Counsel's Office","DEPARTMENTS","10000956","HR-405701","405701","Senior Counsel's Office","Senior Counsel's Office","Senior Counsel's Office","Env Program  & Risk Mgmt/Sr Counsel Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000016",198,"Env Program  & Risk Mgmt/Sr Counsel Area","10000956",201,"Senior Counsel's Office",null,null,null,"2003-12-19T01:03:15"]
["O10000957","10000957","Comp Sci & Artificial Intelligence Lab","DEPARTMENTS","10000957","HR-067900","067900","Comp Sci & Artificial Intelligence Lab","Computer Science & Artificial Intelligence Lab","Computer Sci & Artificial Intel, Laboratory for","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000957",17,"Comp Sci & Artificial Intelligence Lab",null,null,null,"2003-12-19T01:03:15"]
["O10000958","10000958","The Broad Institute","DEPARTMENTS","10000958","HR-419000","419000","The Broad Institute","The Broad Institute","Broad Institute, The","VP Research","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000032",172,"VP Research","10000958",190,"The Broad Institute",null,null,null,"2003-12-19T01:03:15"]
["O10000959","10000959","HR-EMPREL","DEPARTMENTS","10000959","HR-409010","409010","HR-EMPREL",null,null,"VP for Human Resources Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000033",206,"VP for Human Resources Area","10000959",210,"HR-EMPREL",null,null,null,"2003-12-19T01:03:15"]
["O10001980","10001980","LL-Director's Office","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10001980",151,"LL-Director's Office",null,null,null,"2003-12-19T01:03:15"]
["O10002008","10002008","Campus Activities Complex Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10002008",99,"Campus Activities Complex Area","2003-12-19T01:03:15"]
["O10002009","10002009","CAC-General","DEPARTMENTS","10002009","HR-405510","405510","CAC-General","CAC-General","CAC-General","Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area","10002008",99,"Campus Activities Complex Area","2003-12-19T01:03:15"]
["O10002033","10002033","Enterprise Services Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"Dean for Student Life Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000012",92,"Dean for Student Life Area","10002033",98,"Enterprise Services Area",null,null,null,"2003-12-19T01:03:15"]
["O10002058","10002058","VP for Info Services & Technology Area","ORGANIZATION LEVEL",null,null,null,null,null,null,"VP for Info Services & Technology Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10002058",211,"VP for Info Services & Technology Area",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10002083","10002083","LL-Information Systems Department","SUB DEPARTMENT","10000581","HR-310000","310000","Lincoln Laboratory",null,"Lincoln Laboratory","Provost Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000581",150,"Lincoln Laboratory","10002083",160,"LL-Information Systems Department",null,null,null,"2003-12-19T01:03:15"]
["O10002108","10002108","Environmental Health & Safety Mgmt Sys","DEPARTMENTS","10002108","HR-392200","392200","Environmental Health & Safety Mgmt Sys","Environmental Health & Safety Mgmt Sys","Environmental Health & Safety Mgmt Sys","Env Program  & Risk Mgmt/Sr Counsel Area","Executive Vice President Area","MIT-All","10000000",1,"MIT-All","10000002",197,"Executive Vice President Area","10000016",198,"Env Program  & Risk Mgmt/Sr Counsel Area","10002108",202,"Environmental Health & Safety Mgmt Sys",null,null,null,"2003-12-19T01:03:15"]
["O19999000","19999000","Other Org Units","NON HIERARCHY ORG UNITS",null,null,null,null,null,null,null,null,"MIT-All","10000000",1,"MIT-All","19999000",252,"Other Org Units",null,null,null,null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O19999001","19999001","Long Term Disability Org Unit","NON HIERARCHY ORG UNITS",null,null,null,null,null,null,null,null,"MIT-All","10000000",1,"MIT-All","19999000",252,"Other Org Units","19999001",253,"Long Term Disability Org Unit",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O19999002","19999002","Affiliated Organizations","N/A",null,null,null,null,null,null,null,null,"MIT-All","10000000",1,"MIT-All","19999000",252,"Other Org Units","19999002",254,"Affiliated Organizations",null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O19999003","19999003","Whitehead Institute","N/A",null,null,null,null,null,null,null,null,"MIT-All","10000000",1,"MIT-All","19999000",252,"Other Org Units","19999002",254,"Affiliated Organizations","19999003",255,"Whitehead Institute",null,null,null,"2003-12-19T01:03:15"]
["O19999999","19999999","HR-Affiliates","NON HIERARCHY ORG UNITS",null,null,null,null,null,null,null,null,"MIT-All",null,1,"MIT-All",null,null,null,null,null,null,null,null,null,null,null,null,"2003-12-19T01:03:15"]
["O10000932","10000932","DUE Special Projects","DEPARTMENTS","10000932","HR-441050","441050","DUE Special Projects","DUE Special Projects","DUE Special Projects","Dean for Undergraduate Education Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000013",123,"Dean for Undergraduate Education Area","10000100",127,"Dean for Undergraduate Education Offices","10000932",129,"DUE Special Projects","2003-12-19T01:03:15"]
["O10000316","10000316","Lemelson / MIT Program","DEPARTMENTS","10000316","HR-061100","061100","Lemelson/MIT Program","Lemelson/MIT Program","Lemelson / MIT Program","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000316",36,"Lemelson/MIT Program",null,null,null,"2003-12-19T01:03:15"]
[null,null,"Undesignated",null,null,null,null,"Undesignated","Undesignated","NONE","Undergraduates","Provost Area",null,null,null,null,null,null,"Provost Area",null,null,"Undergraduates",null,null,"Undesignated"]
["O10000331","10000331","NUCLEAR SCIENCE AND ENGINEERING","DEPARTMENTS","10000331","HR-068000","068000","NUCLEAR SCIENCE AND ENGINEERING","Department of Nuclear Science and Engineering","Nuclear Engineering, Department of","Engineering Area","Provost Area","MIT-All","10000000",1,"MIT-All","10000001",2,"Provost Area","10000018",11,"Engineering Area","10000331",26,"Nuclear Engineering",null,null,null,"2003-12-19T01:03:15","Update 5/2005"]
[null,null,"FRESHMEN",null,null,null,null,"FRESHMEN","FRESHMEN","NONE","Undergraduates","Provost Area",null,null,null,null,null,null,"Provost Area",null,null,"Undergraduates",null,null,"Undesignated",null,null,null,"2005-12-01"]

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[null,"AFS/Athena",54,"Consult","acad","Services","Athena"]
[null,"General ACS",146,"Consult","acad"]
[null,"Informational",97,"Consult","acad","Cluster","Athena"]
[null,"Stellar Questions",224,"Consult","acad","Services","Stellar"]
[null,"Stellar Requests",702,"Transact","acad","Services","Stellar"]
[null,"Stellar Training",21,"Consult","acad","Services","Stellar"]
[null,"Windows Clusters",46,"Consult","acad","Cluster","WinAthena"]
[null,"Windows General",91,"Consult","acad","Cluster","WinAthena"]
["Backup","TSM-Systems",38,"Consult","ois","Backup"]
[null,"General Backup",null,"Consult","ois","Backup"]
["BusinessHelp","Auth Maintenance",532,"Consult","css","Business",null,null,"<--- maybe this one wants to be Transact, really.  10/25/2005"]
[null,"Administration",null,"Consult","css","Business"]
[null,"Authorizations",384,"Transact","css","Business"]
[null,"Escalated",null,"Consult","css",null,null,"2005-04-06"]
[null,"BLT",1679,"Consult","css","Business"]
[null,"Citrix",9,"Consult","css","Business"]
[null,"CPR",60,"Consult","css","Business"]
[null,"EHS",null,"Consult","css","Business"]
[null,"ESS",150,"Consult","css","Business"]
[null,"Org Structures",118,"Consult","css","Business"]
[null,"Reporting",5,"Consult","css","Business"]
[null,"VIPCard",315,"Consult","admin","Business"]
[null,"Warehouse",169,"Consult","admin","Business"]
["Database Services","Other DS",21,"Consult","ois","Services"]
[null,"Software Requests",26,"Transact","ois","Software","Database"]
["DITR","Arch",2,"Consult","css"]
[null,"AgeLab",null,"Consult","css"]
[null,"Audit-Budget",null,"Consult","css"]
[null,"Biology",3,"Consult","css"]
[null,"CTS",122,"Consult","css"]
[null,"DITR-PSB",4,"Consult","css"]
[null,"HWSWH",null,"Consult","css",null,null,"2005-04-06"]
[null,"LFM-SDM",null,"Consult","css",null,null,"2005-04-06"]
[null,"Mobile Devices",null,"Consult","css",null,null,"2005-04-06"]
[null,"Sea Grant",null,"Consult","css",null,null,"2005-04-06"]
[null,"EAPS",69,"Consult","css"]
[null,"General",14,"Consult","css"]
[null,"LAI",null,"Consult","css"]
[null,"Literature",3,"Consult","css"]
[null,"Ocean",147,"Consult","css"]
[null,"PLC",6,"Consult","css"]
[null,"PM",null,"Consult","css"]
[null,"School of Science",4,"Consult","css"]
[null,"TNS Help",49,"Consult","css"]
[null,"TSS",49,"Consult","css"]
["Helpdesk","AdminIT-Help",220,"Consult","css"]
[null,"Business Help",null,"Consult","css",null,null,"2005-04-06"]
[null,"Mobile Devices",null,"Consult","css",null,null,"2005-04-06"]
[null,"Network",null,"Transact","css",null,null,"2005-04-06"]
[null,"Backup",1812,"Transact","css","Backup"]
[null,"CallCenter",9192,"Consult","css"]
[null,"HD-Internal",12,"Consult","css","Other"]
[null,"HDweb",90,"Consult","css","Web"]
[null,"Housecall",676,"Consult","css"]
[null,"Mainframe",50,"Consult","css","Services"]
[null,"MIT-Apps",2,"Consult","css"]
[null,"Presales",null,"Consult","css","Hardware","Presales"]
[null,"Security",null,"Consult","css","Security"]
[null,"Tether",281,"Transact","css","Network","Tether"]
[null,"UNIX/VMS",113,"Consult","css","OS"]
[null,"UNIX/Linux",113,"Consult","css","OS"]
[null,"VIP",185,"Consult","css"]
["Hotline","Hardware",2403,"Consult","css","Hardware"]
[null,"Other",1,"Consult","css"]
[null,"Plant",19,"Consult","css","Other"]
[null,"Printing",211,"Consult","css","Printing"]
["Network Operations","Internal",23,"Consult","ois","Services"]
[null,"Postmaster",null,"Consult","ois","Services"]
[null,"Network Requests",669,"Consult","ois","Network"]
["SWRT","Bugs",2,"Consult","css","Software"]
[null,"General",23,"Consult","css","Software"]
[null,"TestResults",7,"Consult","css","Software"]
["Telecom","3HELP",2026,"Consult","tel","Telephone"]
[null,"Admin",722,"Transact","tel","Network"]
[null,"CSR",1472,"Transact","tel","Telephone"]
["TNS","General",8,"Consult","tel","Network"]
[null,"Installs",496,"Transact","tel","Network"]
[null,"IP Addresses",2238,"Transact","tel","Network"]
[null,"Project",69,"Consult","tel","Network"]
[null,"Trouble Calls",329,"Consult","tel","Network"]
[null,"Wireless",53,"Consult","tel","Network","Wireless"]
["VSLS","General VSLS",6,"Consult","css","Software"]
[null,"License Requests",2168,"Transact","css","Software"]
[null,"Software",6,"Consult","css","Software"]
["(blank)","ASST",542,"Consult","ois","Services"]
[null,"BusinessHelp",24,"Consult","css","Business"]
[null,"Disabled-Drops",2601,"Transact","ois","Network"]
[null,"DITR",2,"Consult","css"]
[null,"FSS",330,"Consult","css"]
[null,"Helpdesk",8,"Consult","css"]
[null,"Information Systems",8,"Consult","css"]
[null,"MCC",845,"Consult","css","Hardware","Presales"]
[null,"MIT Home Page",1,"Consult","css","Web"]
[null,"MITDIR",62,"Transact","ois","Other","Spam"]
[null,"PC-Service",184,"Consult","css","Hardware"]
[null,"Resnet",3,"Consult","css","Network"]
[null,"Security Office",66,"Consult","css","Security"]
[null,"SWRT",1,"Consult","css","Software"]
[null,"System",19,"Consult","ois","Other","Spam"]
[null,"Telecom",12,"Consult","tel","Telephone"]
[null,"TNS",1,"Consult","tel","Network"]
[null,"WCS",46,"Consult","css","Web"]
[null,"Net-Security",null,"Consult","css",null,null,"2005-04-06"]
[null,"VSLS License Requests",null,"Transact","css",null,null,"2005-04-06"]
[null,"(blank)",null,"Consult",null,"Other","Unknown"]
["Windows Server","DART",null,"Consult","ois",null,null,"2005-04-06"]
["AdminIT","Dispatch",null,"Consult","css",null,null,"2005-04-06"]
[null,"Help Desk::Call Center",null,"Consult","css"]
[null,"Help Desk::Business Help",null,"Consult","css"]
[null,"Help Desk::Service Center",null,"Consult","css"]
[null,"Help Desk::UNIX/Linux",null,"Consult","css"]
[null,"Help Desk::Backup",null,"Transact","css"]
[null,"Help Desk::Presales",null,"Consult","css"]
[null,"Help Desk::Tether/iPass",null,"Transact","css"]
[null,"Help Desk::HDweb",null,"Consult","css"]
[null,"Help Desk::Mobile Devices",null,"Consult","css"]
[null,"Help Desk::VIP",null,"Consult","css"]
[null,"Help Desk::Mainframe",null,"Transact","css"]
[null,"Help Desk::RT Questions",null,"Consult","css"]
[null,"Help Desk::SIP",null,"Consult","css"]
[null,"Help Desk::Athena",null,"Consult","css"]
[null,"Help Desk::Accounts",null,"Transact","css"]

{"sheet":"TrueDept Lookup","index":3,"n_rows":633,"n_cols":4,"rows_kept":633,"cut":false,"hidden":false,"merged":[]}
["Nominal Dept Name","TrueDept","DateAdded"]
["ACADEMIC DEVELOPMENT","ACADEMIC DEVELOPMENT"]
["ACADEMIC MEDIA PRODUCTION SERVICES","ACADEMIC MEDIA PRODUCTION SERVICES"]
["AMPS","ACADEMIC MEDIA PRODUCTION SERVICES","2004-10-04"]
["AMPS-Libraries","ACADEMIC MEDIA PRODUCTION SERVICES","2009-04-01"]
["ADMINISTRATIVE SERVICES: CHEM E/DMSE","ADMINISTRATIVE SERVICES:CHEM E/M S & E"]
["ADMINISTRATIVE SERVICES:CHEM E/M S & E","ADMINISTRATIVE SERVICES:CHEM E/M S & E"]
["ADMINISTRATIVE SERVICES:CHEM E/M S AND E","ADMINISTRATIVE SERVICES:CHEM E/M S & E"]
["ADMISSIONS OFFICE","ADMISSIONS OFFICE"]
["ADVANCED STUDY PROGRAM","ADVANCED STUDY PROGRAM"]
[16,"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"]
["16","AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"]
["AERONAUTICS AND ASTRONAUTICS","AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"]
["Aero Astro","AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF","2005-11-01"]
["Aero/Astro","AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF","2005-11-01"]
["AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF","AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"]
["Aerospace Studies","AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF","2004-09-04"]
["AGA KHAN PROGRAM FOR ISLAMIC ARCHITECTURE","AGA KHAN PROGRAM FOR ISLAMIC ARCHITECTURE"]
["AIR FORCE AEROSPACE STUDIES","AIR FORCE AEROSPACE STUDIES"]
["alum","ALUM"]
["ALUMNI ASSOCIATION","ALUMNI ASSOCIATION"]
["21a","ANTHROPOLOGY PROGRAM"]
["ANTHROPOLOGY","ANTHROPOLOGY PROGRAM"]
["ANTHROPOLOGY PROGRAM","ANTHROPOLOGY PROGRAM"]
["ARCHAEOLOGY","ARCHAEOLOGY, DEPARTMENT OF","2004-01-04"]
["ARCHAEOLOGY, DEPARTMENT OF","ARCHAEOLOGY, DEPARTMENT OF"]
[4,"ARCHITECTURE, DEPARTMENT OF"]
["4","ARCHITECTURE, DEPARTMENT OF"]
["ARCHITECTURE","ARCHITECTURE, DEPARTMENT OF"]
["ARCHITECTURE, DEPARTMENT OF","ARCHITECTURE, DEPARTMENT OF"]
["Department of Architecture","ARCHITECTURE, DEPARTMENT OF","2005-11-01"]
["NIA","ARCHITECTURE, DEPARTMENT OF"]
["ASSOCIATE DEAN FOR ALCOHOL EDUCATION","ASSOCIATE DEAN FOR ALCOHOL EDUCATION"]
["ATHLETIC DEPARTMENT","ATHLETIC DEPARTMENT"]
["AUDIO VISUAL SERVICES","AUDIO VISUAL SERVICES"]
["AUDIT DIVISION","AUDIT DIVISION"]
["audit","AUDIT DIVISION"]
["Audit/OBFP","AUDIT DIVISION","2005-11-01"]
["BE","BIOLOGICAL ENGINEERING","2004-01-04"]
["Biological Engineering Division","BIOLOGICAL ENGINEERING","2005-11-01"]
["biological engineering","BIOLOGICAL ENGINEERING"]
["Department of Biological Engineering","BIOLOGICAL ENGINEERING","2009-04-01"]
[7,"BIOLOGY, DEPARTMENT OF"]
["7","BIOLOGY, DEPARTMENT OF"]
["BIOLOGY","BIOLOGY, DEPARTMENT OF"]
["Department of Biology","BIOLOGY, DEPARTMENT OF","2005-11-01"]
["BIOLOGY, DEPARTMENT OF","BIOLOGY, DEPARTMENT OF"]
["BIOTECHNOLOGY PROCESS ENGINEERING CENTER","BIOTECHNOLOGY PROCESS ENGINEERING CENTER"]
[9,"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"]
["9","BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"]
["BCS","BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF","2005-11-07"]
["BRAIN & COGNITIVE SCIENCES","BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"]
["brain and cognitive sciences","BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF","2005-09-01"]
["BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF","BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"]
["building ne20 (the coop)","building ne20 (the coop)"]
["CAMBRIDGE-MIT INSTITUTE","CAMBRIDGE-MIT INSTITUTE"]
["CAMPAIGN GIVING","CAMPAIGN GIVING"]
["CAMPAIGN GIVING, OFFICE OF","CAMPAIGN GIVING, OFFICE OF"]
["CAMPUS ACTIVITIES COMPLEX","Student Activities"]
["CAC","Student Activities","2005-11-01"]
["Student Activities","Student Activities"]
["CAMPUS DINING","CAMPUS DINING"]
["CAMPUS POLICE","CAMPUS POLICE"]
["CAREER SERVICES & PREPROFESSIONAL ADVISING","CAREER SERVICES AND PREPROFESSIONAL ADVISING"]
["CAREER SERVICES AND PREPROFESSIONAL ADVISING","CAREER SERVICES AND PREPROFESSIONAL ADVISING"]
["M I T CAREERS OFFICE","CAREER SERVICES AND PREPROFESSIONAL ADVISING"]
["MIT CAREERS OFFICE","CAREER SERVICES AND PREPROFESSIONAL ADVISING"]
["MIT CAREERS OFFICE","CAREER SERVICES AND PREPROFESSIONAL ADVISING","2004-01-04"]
["MIT Careers Office (MITCO)","CAREER SERVICES AND PREPROFESSIONAL ADVISING","2005-11-01"]
["CAES","CENTER FOR ADVANCED EDUCATIONAL SERVICES"]
["CENTER FOR ADVANCED EDUCATIONAL SERVICES","CENTER FOR ADVANCED EDUCATIONAL SERVICES"]
["CENTER FOR ADVANCED VISUAL STUDIES","CENTER FOR ADVANCED VISUAL STUDIES"]
["CENTER FOR BIOMEDICAL ENGINEERING","CENTER FOR BIOMEDICAL ENGINEERING"]
["Center for Biomedical Innovation","CENTER FOR BIOMEDICAL ENGINEERING","2006-10-01"]
["Biomedical Engineering Center","CENTER FOR BIOMEDICAL ENGINEERING","2005-11-01"]
["CENTER FOR CANCER RESEARCH","Koch Inst - Integrative Cancer Research","2009-04-01"]
["Koch Inst - Integrative Cancer Research","Koch Inst - Integrative Cancer Research","2009-04-01"]
["CENTER FOR COMP RSCH IN ECON AND MGT SCI","CENTER FOR COMP RSCH IN ECON AND MGT SCI"]
["CENTER FOR COORDINATION SCIENCE","CENTER FOR COORDINATION SCIENCE"]
["CENTER FOR ENVIRONMENTAL HEALTH SCIENCES","CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"]
["CENTER FOR ENVIRONMENTAL INITIATIVES","CENTER FOR ENVIRONMENTAL INITIATIVES"]
["CENTER FOR INFORMATION SYSTEMS RESEARCH","CENTER FOR INFORMATION SYSTEMS RESEARCH"]
["Center for Information Systems Research (CISR)","CENTER FOR INFORMATION SYSTEMS RESEARCH","2005-11-01"]
["CENTER FOR INNOVATION IN PRODUCT DEVELMT","CENTER FOR INNOVATION IN PRODUCT DEVELOPMENT","2004-01-04"]
["CENTER FOR INNOVATION IN PRODUCT DEVELOPMENT","CENTER FOR INNOVATION IN PRODUCT DEVELOPMENT"]
["CENTER FOR INTERNATIONAL STUDIES","CENTER FOR INTERNATIONAL STUDIES"]
["CENTER FOR LEARNING AND MEMORY","CENTER FOR LEARNING AND MEMORY"]
["CENTER FOR MATERIALS SCIENCE AND ENGINEERING","CENTER FOR MATERIALS SCIENCE AND ENGINEERING"]
["CENTER FOR MATL SCIENCE AND ENGINEERING","CENTER FOR MATERIALS SCIENCE AND ENGINEERING","2004-01-04"]
["CENTER FOR REAL ESTATE","CENTER FOR REAL ESTATE"]
["Center for Real Estate Develop","CENTER FOR REAL ESTATE","2009-04-01"]
["CENTER FOR SPACE RESEARCH","CENTER FOR SPACE RESEARCH"]
["CSR","CENTER FOR SPACE RESEARCH","2005-11-01"]
["center for space","CENTER FOR SPACE RESEARCH","2007-09-01"]
["Kavli Inst for Astrophysics & Space Rsrh","CENTER FOR SPACE RESEARCH","2006-10-01"]
["CENTER FOR TECHNOLOGY, POLICY & IND DEV","CENTER FOR TECHNOLOGY, POLICY, & INDUSTRIAL DEVELP"]
["CENTER FOR TECHNOLOGY, POLICY, & INDUSTRIAL DEVELP","CENTER FOR TECHNOLOGY, POLICY, & INDUSTRIAL DEVELP"]
["CENTER FOR TECHNOLOGY, POLICY, INDUSTRIAL DEVELP","CENTER FOR TECHNOLOGY, POLICY, & INDUSTRIAL DEVELP"]
["Center for Technology, Policy, & Industrial Development (CPTID)","CENTER FOR TECHNOLOGY, POLICY, & INDUSTRIAL DEVELP","2005-11-01"]
["ctpid","CENTER FOR TECHNOLOGY, POLICY, & INDUSTRIAL DEVELP","2004-10-04"]
["CENTER FOR TRANSPORTATION & LOGISTICS","CENTER FOR TRANSPORTATION & LOGISTICS","2004-01-04"]
["CENTER FOR TRANSPORTATION & LOGISTICS STUDIES","CENTER FOR TRANSPORTATION & LOGISTICS"]
["Center for Transportation and Logistics (CTL)","CENTER FOR TRANSPORTATION & LOGISTICS","2005-11-01"]
["Center for Transportation & Logisitics","CENTER FOR TRANSPORTATION & LOGISTICS","2005-11-01"]
["CENTER FOR TRANSPORTATION AND LOGISTICS","CENTER FOR TRANSPORTATION & LOGISTICS"]
["CENTER FOR TRANSPORTATION STUDIES","CENTER FOR TRANSPORTATION & LOGISTICS"]
["CHAIRMAN OF THE CORPORATION","CHAIRMAN OF THE CORPORATION"]
["Secretary of the Corporation","CHAIRMAN OF THE CORPORATION","2004-09-04"]
["CHANCELLOR'S OFFICE","CHANCELLOR'S OFFICE"]
["CHAPLAINCY","CHAPLAINCY"]
["religious life","CHAPLAINCY"]
[10,"CHEMICAL ENGINEERING, DEPARTMENT OF"]
["10","CHEMICAL ENGINEERING, DEPARTMENT OF"]
["CHEMICAL ENGINEERING","CHEMICAL ENGINEERING, DEPARTMENT OF"]
["CHEMICAL ENGINEERING, DEPARTMENT OF","CHEMICAL ENGINEERING, DEPARTMENT OF"]
[5,"CHEMISTRY, DEPARTMENT OF"]
["5","CHEMISTRY, DEPARTMENT OF"]
["CHEMISTRY","CHEMISTRY, DEPARTMENT OF"]
["CHEMISTRY, DEPARTMENT OF","CHEMISTRY, DEPARTMENT OF"]
[1,"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"]
["1","CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"]
["CIVIL AND ENVIRONMENTAL ENG","CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"]
["CEE","CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF","2005-11-01"]
["CIVIL AND ENVIRONMENTAL ENGINEERING","CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"]
["CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF","CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"]
["civil engineering","CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF","2004-10-04"]
["CLINICAL RESEARCH CENTER","CLINICAL RESEARCH CENTER"]
["COMMUNICATIONS AND DONOR RELATIONS","COMMUNICATIONS AND DONOR RELATIONS"]
["Communications and Donor Relations (COMDOR)","COMMUNICATIONS AND DONOR RELATIONS","2005-11-01"]
["COMMUNICATIONS AND DONOR RELATIONS","COMMUNICATIONS AND DONOR RELATIONS"]
["COMMUNICATIONS/DONOR RELATIONS","COMMUNICATIONS AND DONOR RELATIONS"]
["COMMUNICATIONS/DONOR RELATIONSIONS","COMMUNICATIONS AND DONOR RELATIONS"]
["artificial intelligence laboratory","COMP SCI & ARTIFICIAL INTELLIGENCE LAB"]
["COMP SCI & ARTIFICIAL INTELLIGENCE LAB","COMP SCI & ARTIFICIAL INTELLIGENCE LAB"]
["COMPUTER SCIENCE & ARTIFICIAL INTELLIGENCE LABORATORY","COMP SCI & ARTIFICIAL INTELLIGENCE LAB"]
["COMPUTER SCIENCE AND ARTIFICIAL INTELLIGENCE LAB","COMP SCI & ARTIFICIAL INTELLIGENCE LAB"]
["CSAIL","COMP SCI & ARTIFICIAL INTELLIGENCE LAB"]
["LABORATORY FOR COMPUTER SCIENCE","COMP SCI & ARTIFICIAL INTELLIGENCE LAB"]
["Computational & Systems Bio Initiative","COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE"]
["COMPUTATIONAL & SYSTEMS BIO INITIATIVE","COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE","2004-01-04"]
["COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE","COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE"]
["COMPUTATIONAL AND SYSTEMS BIOLOGY INITIATIVE","COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE"]
["CONSORTIUM ON FINANCE OF HIGHER EDUCATION","CONSORTIUM ON FINANCING HIGHER EDUCATION"]
["Consortium on Financing Higher Education (COFHE)","CONSORTIUM ON FINANCING HIGHER EDUCATION","2005-11-01"]
["CONSORTIUM ON FINANCING HIGHER EDUCATION","CONSORTIUM ON FINANCING HIGHER EDUCATION"]
["CONTROLLER'S ACCOUNTING OFFICE","CONTROLLER'S ACCOUNTING OFFICE"]
["CAO","CONTROLLER'S ACCOUNTING OFFICE","2005-11-01"]
["COPY TECHNOLOGY CENTERS","COPY TECHNOLOGY CENTERS"]
["CORPORATE DEVELOPMENT","CORPORATE DEVELOPMENT"]
["INDUSTRIAL LIAISON PROGRAM","CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM"]
["corporate relations","CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM"]
["CORPORATE RELATIONS/INDUST LIAISON PROG","CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM"]
["CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM","CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM"]
["corporate relatoins","CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM"]
["COUNSELING & SUPPORT SERVICES","COUNSELING AND SUPPORT SERVICES","2004-01-04"]
["COUNSELING AND SUPPORT SERVICES","COUNSELING AND SUPPORT SERVICES"]
["CREDIT UNION","CREDIT UNION"]
["DAPER ADMINISTRATION","DAPER ADMINISTRATION"]
["daper","DAPER ADMINISTRATION"]
["DAPER FACILITIES","DAPER FACILITIES"]
["DAPER INTERCOLLEGIATE SPORTS","DAPER INTERCOLLEGIATE SPORTS"]
["DAPER PHYSICAL EDUCATION","DAPER PHYSICAL EDUCATION"]
["DAPER Recreation","DAPER PHYSICAL EDUCATION","2004-09-04"]
["DEAN FOR STUDENT LIFE","DEAN FOR STUDENT LIFE"]
["dsl","DEAN FOR STUDENT LIFE"]
["Dean for Student Life (DSL)","DEAN FOR STUDENT LIFE","2005-11-01"]
["dsl","DEAN FOR STUDENT LIFE"]
["Residential Life Programs","DEAN FOR STUDENT LIFE"]
["office of the dean for student life - administration","DEAN FOR STUDENT LIFE"]
["DEAN FOR STUDENT LIFE - DEPARTMENT HEADS","DEAN FOR STUDENT LIFE - DEPARTMENT HEADS"]
["DEAN FOR STUDENT LIFE - DEPT HEADS","DEAN FOR STUDENT LIFE - DEPARTMENT HEADS","2004-01-04"]
["DEAN FOR STUDENT LIFE-ADMINISTRATION","DEAN FOR STUDENT LIFE-ADMINISTRATION"]
["DEAN FOR UNDERGRADUATE EDUCATION","DEAN FOR UNDERGRADUATE EDUCATION","2004-01-04"]
["due","DEAN FOR UNDERGRADUATE EDUCATION"]
["Hobby Shop","DEAN FOR UNDERGRADUATE EDUCATION","2007-10-01"]
["Dean for Undergraduate Education (DUE)","DEAN FOR UNDERGRADUATE EDUCATION","2005-11-01"]
["Undergraduate Advising and Academic Prog","DEAN FOR UNDERGRADUATE EDUCATION","2009-10-01"]
["Concourse","DEAN FOR UNDERGRADUATE EDUCATION","2009-10-01"]
["DUE DESKTOP SUPPORT","DEAN FOR UNDERGRADUATE EDUCATION","2005-09-01"]
["DEAN OF HUMANITIES AND SOCIAL SCIENCE","DEAN OF HUMANITIES AND SOCIAL SCIENCE"]
["DEAN OF HUMANITIES, ARTS, AND SOCIAL SCI","DEAN OF HUMANITIES AND SOCIAL SCIENCE"]
["DEAN OF SCIENCE","DEAN OF SCIENCE"]
["DEPARTMENT OF FACILITIES","DEPARTMENT OF FACILITIES"]
["facilities","DEPARTMENT OF FACILITIES","2004-10-04"]
["DESHPANDE CENTER FOR TECHNOLOGICAL INNOV","DESHPANDE CENTER FOR TECHNOLOGICAL INNOVATIONS"]
["Deshpande Center","DESHPANDE CENTER FOR TECHNOLOGICAL INNOVATIONS","2005-11-01"]
["DESHPANDE CENTER FOR TECHNOLOGICAL INNOVATIONS","DESHPANDE CENTER FOR TECHNOLOGICAL INNOVATIONS"]
["DEVELOPMENT RESEARCH AND SYSTEMS","DEVELOPMENT SERVICES, OFFICE OF"]
["DEVELOPMENT RESEARCH AND SYSTEMS, OFFICE OF","DEVELOPMENT SERVICES, OFFICE OF"]
["Office of Gift Planning","DEVELOPMENT SERVICES, OFFICE OF"]
["Office of Development Services","DEVELOPMENT SERVICES, OFFICE OF"]
["dibner institute","DIBNER INSTITUTE"]
["DIR OF ENV PROG & RISK MGMT/SR COUNSEL","DIRECTOR OF ENVIRONMENTAL PROGRAM AND RISK MGMT"]
["DIRECTOR OF ENVIRNOMENTAL PROGRAM AND RISK MGMT","DIRECTOR OF ENVIRONMENTAL PROGRAM AND RISK MGMT"]
["BE","DIVISION OF BIOENGINEERING & ENVIRONMENTAL HEALTH"]
["DIVISION OF BIOENGINEERING & ENVIRONMENTAL HEALTH","DIVISION OF BIOENGINEERING & ENVIRONMENTAL HEALTH"]
["DIVISION OF COMPARATIVE MEDICINE","DIVISION OF COMPARATIVE MEDICINE"]
["DOCUMENT SERVICES","DOCUMENT SERVICES"]
["DONOR PARTNERSHIPS","DONOR PARTNERSHIPS"]
["Donor Partnerships & Special Projects","DONOR PARTNERSHIPS"]
["LEADERSHIP GIVING","DONOR PARTNERSHIPS"]
["DEAN FOR UNDERGRADUATE EDUCATION SPECIAL PROJECTS","DUE SPECIAL PROJECTS",null,"DUE SPECIAL PROJECTS"]
["DUE SPECIAL PROJECTS","DUE SPECIAL PROJECTS"]
[12,"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"]
["12","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"]
["EAPS","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"]
["EARTH, ATMOS & PLANETARY SCI","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF","2005-09-01"]
["EARTH, ATMOSPHERIC &  PLANETARY SCIENCES","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"]
["EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"]
["EARTH, ATMOSPHERIC, PLANETARY SCIENCES, DEPT OF","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"]
["Earth Atmosphere and Planetary Sciences (EAPS)","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF","2005-11-01"]
["EARTH, ATMOSPHERIC, PLANETARY SCIENCES, DEPT OF","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"]
[14,"ECONOMICS, DEPARTMENT OF"]
["14","ECONOMICS, DEPARTMENT OF"]
["ECONOMICs","ECONOMICS, DEPARTMENT OF"]
["ECONOMICS, DEPARTMENT OF","ECONOMICS, DEPARTMENT OF"]
["edgerton center","EDGERTON CENTER"]
["CECI","EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR","2004-10-04"]
["CENTER FOR EDUCATIONAL COMPUTING INITIATIVES","EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"]
["Educational Innovation and Technology","EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR","2007-10-01"]
["CTR FOR EDUCATION COMPUTING INITIATIVES","EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"]
["CTR FOR EDUCATION COMPUTING INITIATIVES","EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR","2004-01-04"]
["EDUCATIONAL COUNCIL","EDUCATIONAL COUNCIL"]
[6,"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"]
["6","ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"]
["EECS","ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF","2004-10-04"]
["ELECTRICAL ENG & COMPUTER SCI","ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF","2005-09-01"]
["ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF","ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"]
["ELECTRICAL ENGINEERING COMPUTER SCIENCE, DEPT OF","ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"]
["ELECTRICAL ENGINEERING-COMPUTER SCIENCE","ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"]
["ENDICOTT HOUSE","ENDICOTT HOUSE"]
["ENERGY LABORATORY","ENERGY LABORATORY"]
["ENGINEERING SYSTEMS DIVISION","ENGINEERING SYSTEMS DIVISION"]
["ESD","ENGINEERING SYSTEMS DIVISION"]
["ENTERPRISE SERVICES","ENTERPRISE SERVICES"]
["Environment, Health & Safety Office","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"]
["Environmental Health & Safety Mgmt Sys","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"]
["ENVIRONMENTAL HEALTH & SAFETY OFFICE","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"]
["environmental health and safety","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"]
["Environmental Health and Safety (EHS)","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF","2005-11-01"]
["ehs","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"]
["ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"]
["EHS Headquarters Office","ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"]
["ENVIRONMENTAL MEDICAL SERVICE","ENVIRONMENTAL MEDICAL SERVICE"]
["DIR OF ENV PROG & RISK MGMT/SR COUNSEL","ENVIRONMENTAL PROGRAM & RISK MGMT & SENIOR COUNSEL","2004-01-04"]
["ENVIRONMENTAL PROGRAM & RISK MGMT & SENIOR COUNSEL","ENVIRONMENTAL PROGRAM & RISK MGMT & SENIOR COUNSEL"]
["senior counsel office","ENVIRONMENTAL PROGRAM & RISK MGMT & SENIOR COUNSEL"]
["FINANCIAL SYSTEMS SERVICES","FINANCIAL SYSTEMS SERVICES"]
["ARAMARK","FOOD SERVICES","2004-01-04"]
["FOOD SERVICES","FOOD SERVICES","2004-01-04"]
["dining","FOOD SERVICES"]
["office of dining services","FOOD SERVICES"]
["21f","FOREIGN LANGUAGES & LITERATURES SECTION"]
["Foreign Languages & Literature","FOREIGN LANGUAGES & LITERATURES SECTION"]
["FOREIGN LANGUAGES & LITERATURE SECTION","FOREIGN LANGUAGES & LITERATURES SECTION"]
["foreign languages","FOREIGN LANGUAGES & LITERATURES SECTION"]
["FOREIGN LANGUAGES & LITERATURES SECTION","FOREIGN LANGUAGES & LITERATURES SECTION"]
["FOUNDATION RELATIONS, OFFICE OF","FOUNDATION RELATIONS, OFFICE OF"]
["Office of Foundation Relations","FOUNDATION RELATIONS, OFFICE OF"]
["Office of Foundation Relations","FOUNDATION RELATIONS, OFFICE OF"]
["FRADS","FRADS","Foundation Relations and Development Services, or something like that"]
["FRANCIS BITTER MAGNET LABORATORY","FRANCIS BITTER MAGNET LABORATORY"]
["FRESHMEN","FRESHMEN"]
["GIFT PLANNING","GIFT PLANNING"]
["GRADUATE EDUCATION OFFICE","DEAN FOR GRADUATE EDUCATION","2009-10-01"]
["Ofc of the Dean for Graduate Education","DEAN FOR GRADUATE EDUCATION","2009-10-01"]
["GRADUATE STUDENTS OFFICE","GRADUATE STUDENTS OFFICE","2005-11-01"]
["Graduate Student Council","GRADUATE STUDENTS OFFICE","2005-11-01"]
["Dean Graduate Students Office","GRADUATE STUDENTS OFFICE","2005-11-01"]
["HARVARD/MIT DIVISION OF HST","HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"]
["HARVARD/MIT DIVISION OF HST","HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY","2004-01-04"]
["HEALTH SCIENCES & TECHNOLOGY","HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY","2005-09-01"]
["Harvard-MIT Division of Health Sciences and Technology (HST)","HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY","2005-11-01"]
["HRVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY","HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"]
["HST","HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"]
["HST","HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY","2004-01-04"]
["haystack observatory","HAYSTACK OBSERVATORY"]
["haystack","HAYSTACK OBSERVATORY"]
["21h","HISTORY SECTION"]
["History","HISTORY SECTION"]
["HISTORY SECTION","HISTORY SECTION"]
["house masters","HOUSING, DEPARTMENT OF"]
["HOUSING","HOUSING, DEPARTMENT OF"]
["HOUSING, DEPARTMENT OF","HOUSING, DEPARTMENT OF"]
["HR - EMPREL","HR-EMPREL"]
["HR-EMPREL","HR-EMPREL","2004-01-04"]
["HUMAN RESOURCES","HUMAN RESOURCES DEPARTMENT"]
["HUMAN RESOURCES DEPARTMENT","HUMAN RESOURCES DEPARTMENT"]
["21s","Humanities and Science"]
["21e","Humanitiies and Engineering"]
["INDUSTRIAL PERFORMANCE CENTER","INDUSTRIAL PERFORMANCE CENTER"]
["INFORMATION Services & TECHNOLOGY","INFORMATION SERVICES & TECHNOLOGY"]
["INFORMATION SYSTEMS","INFORMATION SERVICES & TECHNOLOGY"]
["information services and technology","INFORMATION SERVICES & TECHNOLOGY"]
["INFORMATION SYSTEMS & TECHNOLOGY","INFORMATION SERVICES & TECHNOLOGY"]
["VICE PRESIDENT FOR INFORMATION SYS","INFORMATION SERVICES & TECHNOLOGY"]
["VP for Info Services & Technology","INFORMATION SERVICES & TECHNOLOGY"]
["IST Telephony and Shard Services","INFORMATION SERVICES & TECHNOLOGY"]
["IST Administrative Computing","INFORMATION SERVICES & TECHNOLOGY","2005-11-01"]
["HQ, Information Services & Technology","INFORMATION SERVICES & TECHNOLOGY","2009-10-01"]
["VP INFORMATION SERVICES & TECHNOLOGY","INFORMATION SERVICES & TECHNOLOGY"]
["INSTITUTE FOR SOLDIER NANOTECHNOLOGIES","INSTITUTE FOR SOLDIER NANOTECHNOLOGIES"]
["Institute for Soldiers Nanotechnology","INSTITUTE FOR SOLDIER NANOTECHNOLOGIES","2005-11-01"]
["institute for work and employment research","institute for work and employment research"]
["INSTITUTE PROFESSORS","INSTITUTE PROFESSORS"]
["INTELLECTUAL PROPERTY COUNSEL","INTELLECTUAL PROPERTY COUNSEL"]
["knight science journalism fellows program","knight science journalism fellows program"]
["LAB FOR ELECTROMAGNETIC & ELECTRONIC SYSTEMS","LAB FOR ELECTROMAGNETIC & ELECTRONIC SYSTEMS"]
["LAB FOR ELECTROMAGNETIC AND ELECTRONIC SYSTEMS","LAB FOR ELECTROMAGNETIC & ELECTRONIC SYSTEMS"]
["LAB FOR ELECTROMAGNETIC ELECTRONIC SYS","LAB FOR ELECTROMAGNETIC & ELECTRONIC SYSTEMS","2004-01-04"]
["lees","LAB FOR ELECTROMAGNETIC & ELECTRONIC SYSTEMS"]
["LAB FOR MANUFACTURING & PRODUCTIVITY","LAB FOR MANUFACTURING & PRODUCTIVITY"]
["LAB FOR MANUFACTURING AND PRODUCTIVITY","LAB FOR MANUFACTURING & PRODUCTIVITY"]
["LABORATORY FOR ENERGY & THE ENVIRONMENT","LABORATORY FOR ENERGY AND THE ENVIRONMENT"]
["LFEE","LABORATORY FOR ENERGY AND THE ENVIRONMENT","2005-11-01"]
["LABORATORY FOR ENERGY AND THE ENVIRONMENT","LABORATORY FOR ENERGY AND THE ENVIRONMENT"]
["LAB FOR INFORMATION & DECISION SYSTEMS","LABORATORY FOR INFORMATION AND DECISION SYSTEMS"]
["LIDS","LABORATORY FOR INFORMATION AND DECISION SYSTEMS","2007-04-01"]
["LABORATORY FOR INFORMATION AND DECISION SYSTEMS","LABORATORY FOR INFORMATION AND DECISION SYSTEMS"]
["LABORATORY FOR NUCLEAR SCIENCE","LABORATORY FOR NUCLEAR SCIENCE"]
["LEADERS FOR MANUFACTURING PROGRAM","LEADERS FOR MANUFACTURING PROGRAM"]
["LFM/SDM","LEADERS FOR MANUFACTURING PROGRAM","2007-10-01"]
["LFM/SDM","LEADERS FOR MANUFACTURING PROGRAM","2005-11-01"]
["principal gifts","leadership gifts"]
["LEADERSHIP GIFTS","LEADERSHIP GIFTS"]
["LEMELSON / MIT PROGRAM","LEMELSON / MIT PROGRAM"]
["LEMELSON/MIT PROGRAM","LEMELSON / MIT PROGRAM"]
["LEMELSON-MIT PROGRAM","LEMELSON / MIT PROGRAM"]
["LIBRARIES","LIBRARIES"]
["LINCOLN FISCAL OFFICE","LINCOLN FISCAL OFFICE"]
["Sponsored & Genl A/R & Cashier","LINCOLN FISCAL OFFICE","2009-10-01"]
["LINCOLN LABORATORY","LINCOLN LABORATORY"]
["LINCOLN PROPERTY OFFICE","LINCOLN PROPERTY OFFICE"]
[24,"LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF"]
["24","LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF"]
["linguistics","LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF"]
["LINGUISTICS & PHILOSOPHY","LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF","2003-12-19"]
["LINGUISTICS AND PHILOSOPHY","LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF"]
["LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF","LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF"]
["LIST VISUAL ARTS CENTER","LIST VISUAL ARTS CENTER"]
["21l","LITERATURE SECTION"]
["LITERATURE SECTION","LITERATURE SECTION"]
["MATERIALS PROCESSING CENTER","MATERIALS PROCESSING CENTER"]
[3,"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"]
["3","MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"]
["dmse","MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"]
["MATERIALS SCIENCE AND ENG","MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"]
["MATERIALS SCIENCE AND ENGINEERING","MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"]
["MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF","MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"]
[18,"MATHEMATICS, DEPARTMENT OF"]
["18","MATHEMATICS, DEPARTMENT OF"]
["MATHEMATICS","MATHEMATICS, DEPARTMENT OF"]
["MATHEMATICS, DEPARTMENT OF","MATHEMATICS, DEPARTMENT OF"]
["MCGOVERN INSTITUTE FOR BRAIN RESEARCH","MCGOVERN INSTITUTE FOR BRAIN RESEARCH"]
["Dept Administrators & Lab Directors","SCHOOL OF SCIENCE"]
["mcgovern","MCGOVERN INSTITUTE FOR BRAIN RESEARCH"]
["MBR","MCGOVERN INSTITUTE FOR BRAIN RESEARCH","2005-11-01"]
[2,"MECHANICAL ENGINEERING, DEPARTMENT OF"]
["2","MECHANICAL ENGINEERING, DEPARTMENT OF"]
["Mechanical Engineering Department","MECHANICAL ENGINEERING, DEPARTMENT OF","2005-11-01"]
["MECHANICAL ENGINEERING","MECHANICAL ENGINEERING, DEPARTMENT OF"]
["MECHANICAL ENGINEERING, DEPARTMENT OF","MECHANICAL ENGINEERING, DEPARTMENT OF"]
["MEDIA LABORATORY","MEDIA LABORATORY"]
["media lab","MEDIA LABORATORY"]
["MEDICAL","MEDICAL DEPARTMENT"]
["mit medical","MEDICAL DEPARTMENT","2007-10-01"]
["MEDICAL DEPARTMENT","MEDICAL DEPARTMENT"]
["MICROPHOTONICS CENTER","MICROPHOTONICS CENTER"]
["MICROSYSTEMS TECHNOLOGY LABORATORIES","MICROSYSTEMS TECHNOLOGY LABORATORIES"]
["microsystems technology laboratory","MICROSYSTEMS TECHNOLOGY LABORATORIES"]
["mtl","MICROSYSTEMS TECHNOLOGY LABORATORIES"]
["MILITARY SCIENCE","MILITARY SCIENCE"]
["rotc","MILITARY SCIENCE"]
["MIT CARD OFFICE","MIT CARD OFFICE"]
["Enterprise Services (Card)","MIT CARD OFFICE","2005-11-01"]
["MIT PRESS","MIT PRESS"]
["MUSEUM","MUSEUM"]
["MIT Museum","MUSEUM","2005-11-01"]
["21m","MUSIC AND THEATER ARTS SECTION"]
["Music and Theater Arts","MUSIC AND THEATER ARTS SECTION"]
["music and theatre arts section","MUSIC AND THEATER ARTS SECTION","2007-09-01"]
["MUSIC AND THEATER ARTS SECTION","MUSIC AND THEATER ARTS SECTION"]
["NAVAL SCIENCE","NAVAL SCIENCE"]
["none","NONE"]
["NIE","NON-INSTITUTE EXCHANGE"]
["NIH","NON-INSTITUTE HARVARD"]
["Harvard Cross-Enrollment Prog","NON-INSTITUTE HARVARD","2006-10-01"]
["non-institute harvard","NON-INSTITUTE HARVARD"]
["non-institute research visitor","NON-INSTITUTE RESEARCH VISITOR"]
["NIV","NON-INSTITUTE VISITOR"]
["NIW","NON-INSTITUTE WELLESLEY"]
["Wellesley Cross-Enrollment Pro","NON-INSTITUTE WELLESLEY","2006-10-01"]
["non-institute","NON-MIT"]
["non-mit","NON-MIT"]
["Community Dev & Substance Abuse Pgms","not sure -- more research"]
["NUCLEAR REACTOR LABORATORY","NUCLEAR REACTOR LABORATORY"]
[22,"NUCLEAR SCIENCE AND ENGINEERING","2005-04-01","according to email from pbrenton"]
["22","NUCLEAR SCIENCE AND ENGINEERING","2005-04-01","according to email from pbrenton"]
["NUCLEAR ENGINEERING","NUCLEAR SCIENCE AND ENGINEERING","2005-04-01","according to email from pbrenton"]
["NUCLEAR ENGINEERING, DEPARTMENT OF","NUCLEAR SCIENCE AND ENGINEERING","2005-04-01","according to email from pbrenton"]
["NUCLEAR SCIENCE AND ENGINEERING","NUCLEAR SCIENCE AND ENGINEERING","2005-04-01","according to email from pbrenton"]
[13,"OCEAN ENGINEERING, DEPARTMENT OF"]
["13","OCEAN ENGINEERING, DEPARTMENT OF"]
["OCEAN ENGINEERING","OCEAN ENGINEERING, DEPARTMENT OF"]
["OCEAN ENGINEERING, DEPARTMENT OF","OCEAN ENGINEERING, DEPARTMENT OF"]
["OFFICE OF ACADEMIC SERVICES","OFFICE OF ACADEMIC SERVICES","2005-11-01"]
["Office of Academic Services (OAS)","OFFICE OF ACADEMIC SERVICES"]
["OFFICE OF BUDGET & FINANCIAL PLANNING","OFFICE OF BUDGET AND FINANCIAL PLANNING"]
["OFFICE OF BUDGET AND FINANCIAL PLANNING","OFFICE OF BUDGET AND FINANCIAL PLANNING"]
["OFFICE OF BUDGET OPERATIONS","OFFICE OF BUDGET AND FINANCIAL PLANNING","2005-09-01"]
["OFFICE OF ENVIRONMENTAL MANAGEMENT","OFFICE OF ENVIRONMENTAL MANAGEMENT"]
["OFFICE OF MINORITY EDUCATION","OFFICE OF MINORITY EDUCATION"]
["OFFICE OF SPECIAL COMMUNITY SERVICES","OFFICE OF SPECIAL COMMUNITY SERVICES"]
["OFFICE OF SPONSORED PROGRAMS","OFFICE OF SPONSORED PROGRAMS"]
["osp","OFFICE OF SPONSORED PROGRAMS"]
["office of student affairs","OFFICE OF STUDENT AFFAIRS"]
["OFFICE OF STUDENT CONDUCT AND RISK MGT","OFFICE OF STUDENT CONFLICT RESOLUTION & DISCIPLINE"]
["Committee on Discipline","OFFICE OF STUDENT CONFLICT RESOLUTION & DISCIPLINE","2005-11-01"]
["OFFICE OF STUDENT CONFLICT RESOLUTION & DISCIPLINE","OFFICE OF STUDENT CONFLICT RESOLUTION & DISCIPLINE"]
["OFFICE OF THE ARTS","OFFICE OF THE ARTS"]
["OFFICE OF THE DEAN FOR UNDERGRADUATE EDUCATION","OFFICE OF THE DEAN FOR UNDERGRADUATE EDUCATION"]
["OFFICE OF THE DEAN OF STUDENTS AND UNDERGRAD EDUC","OFFICE OF THE DEAN OF STUDENTS AND UNDERGRAD EDUC"]
["EXECUTIVE VICE PRESIDENT","OFFICE OF THE EXECUTIVE VICE PRESIDENT","2004-01-04"]
["Executive VP office","OFFICE OF THE EXECUTIVE VICE PRESIDENT","2005-11-01"]
["Executive Vice President and Treasurer","OFFICE OF THE EXECUTIVE VICE PRESIDENT","2009-10-01"]
["OFFICE OF THE EXECUTIVE VICE PRESIDENT","OFFICE OF THE EXECUTIVE VICE PRESIDENT"]
["OFFICE OF THE PRESIDENT","OFFICE OF THE PRESIDENT"]
["OFFICE OF THE PROVOST","OFFICE OF THE PROVOST"]
["Provost's Office","OFFICE OF THE PROVOST","2005-11-01"]
["OFFICE OF THE SENIOR VICE PRESIDENT","OFFICE OF THE SENIOR VICE PRESIDENT"]
["OFFICE OF THE SUMMER SESSION","OFFICE OF THE SUMMER SESSION"]
["OPEN COURSE WARE","OPEN COURSE WARE"]
["OPEN COURSEWARE","OPEN COURSE WARE"]
["OpenCourseWare","OPEN COURSE WARE","2004-09-04"]
["OPERATIONS RESEARCH","OPERATIONS RESEARCH CENTER"]
["OPERATIONS RESEARCH CENTER","OPERATIONS RESEARCH CENTER"]
["OR","OPERATIONS RESEARCH CENTER"]
["ORGANIZATIONAL LEARNING CENTER","ORGANIZATIONAL LEARNING CENTER"]
["PARKING AND TRANSPORTATION OFFICE","PARKING AND TRANSPORTATION OFFICE"]
["Parking Office","PARKING AND TRANSPORTATION OFFICE","2005-11-01"]
[8,"PHYSICS, DEPARTMENT OF"]
["8","PHYSICS, DEPARTMENT OF"]
["PHYSICS","PHYSICS, DEPARTMENT OF"]
["PHYSICS, DEPARTMENT OF","PHYSICS, DEPARTMENT OF"]
["Picower","PICOWER CENTER FOR LEARNING AND MEMORY"]
["PCLM","PICOWER CENTER FOR LEARNING AND MEMORY","2005-11-01"]
["Picower Center for Learning and Memory","PICOWER CENTER FOR LEARNING AND MEMORY"]
["Picower Institute for Learning & Memory","PICOWER CENTER FOR LEARNING AND MEMORY"]
["PLASMA SCIENCE AND FUSION CENTER","PLASMA SCIENCE AND FUSION CENTER"]
["plasma science fusion center","PLASMA SCIENCE AND FUSION CENTER"]
[17,"POLITICAL SCIENCE, DEPARTMENT OF"]
["17","POLITICAL SCIENCE, DEPARTMENT OF"]
["POLITICAL SCIENCE","POLITICAL SCIENCE, DEPARTMENT OF"]
["POLITICAL SCIENCE, DEPARTMENT OF","POLITICAL SCIENCE, DEPARTMENT OF"]
["pre-freshman","pre-freshman"]
["pre-graduate","pre-graduate"]
["Gray House","PRESIDENT'S HOUSE","2004-09-04"]
["PRESIDENTS HOUSE","PRESIDENT'S HOUSE"]
["PRESIDENT'S HOUSE","PRESIDENT'S HOUSE"]
["PRINCIPAL GIFTS","PRINCIPAL GIFTS"]
["Procurement","PROCUREMENT"]
["PROFESSIONAL EDUCATION PROGRAMS","PROFESSIONAL EDUCATION PROGRAMS"]
["PROFESSIONAL INSTITUTE","PROFESSIONAL INSTITUTE"]
["CMS","PROGRAM IN COMPARATIVE MEDIA STUDIES"]
["program in comparative media studies","PROGRAM IN COMPARATIVE MEDIA STUDIES"]
["Comparative Media Studies","PROGRAM IN COMPARATIVE MEDIA STUDIES"]
["MAS","PROGRAM IN MEDIA ARTS AND SCIENCES"]
["MEDIA ARTS and SCIENCES","PROGRAM IN MEDIA ARTS AND SCIENCES"]
["MEDIA ARTS and SCIENCES","PROGRAM IN MEDIA ARTS AND SCIENCES"]
["program in media arts and sciences","PROGRAM IN MEDIA ARTS AND SCIENCES"]
["PROG IN SCIENCE, TECHNOLOGY & SOCIETY","PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY"]
["program in science, technology and society","PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY","2007-04-01"]
["Prog in Science, Technology, & Society","PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY","2006-10-01"]
["PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY","PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY"]
["Program in Science, Technology, and Society (STS)","PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY","2005-11-01"]
["SCIENCE, TECHNOLOGY & SOCIETY","PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY","2005-09-01"]
["STS","PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY"]
["21w","PROGRAM IN WRITING AND HUMANISTIC STUDIES"]
["PROGRAM IN WRITING & HUMANISTIC STUDIES","PROGRAM IN WRITING AND HUMANISTIC STUDIES"]
["PROGRAM IN WRITING AND HUMANISTIC STUDIES","PROGRAM IN WRITING AND HUMANISTIC STUDIES"]
["Writing & Humanistic Studies","PROGRAM IN WRITING AND HUMANISTIC STUDIES","2006-10-01"]
["Writing Program","PROGRAM IN WRITING AND HUMANISTIC STUDIES","2005-11-01"]
["PROJECT I-CAMPUS","PROJECT I-CAMPUS"]
["PROPERTY OFFICE","PROPERTY OFFICE"]
["PROVOST'S OFFICE - MILLSTONE","PROVOST'S OFFICE - MILLSTONE"]
["PUBLIC RELATIONS SERVICES","PUBLIC RELATIONS SERVICES"]
["REGISTRAR'S OFFICE","REGISTRAR'S OFFICE"]
["Registrar","REGISTRAR'S OFFICE","2005-11-01"]
["RESEARCH LABORATORY FOR ELECTRONICS","RESEARCH LABORATORY OF ELECTRONICS"]
["RESEARCH LABORATORY OF ELECTRONICS","RESEARCH LABORATORY OF ELECTRONICS"]
["rle","RESEARCH LABORATORY OF ELECTRONICS"]
["SAFETY OFFICE","SAFETY OFFICE"]
["SCHOOL DEVELOPMENT SERVICES, OFFICE OF","SCHOOL DEVELOPMENT SERVICES, OFFICE OF"]
["SCHOOL OF ARCHITECTURE & PLANNING","SCHOOL OF ARCHITECTURE AND PLANNING"]
["School of Architecture and Planning (SAP)","SCHOOL OF ARCHITECTURE AND PLANNING","2005-11-01"]
["School of Architecture HQ","SCHOOL OF ARCHITECTURE AND PLANNING","2005-11-01"]
["Design Laboratory","SCHOOL OF ARCHITECTURE AND PLANNING","2009-10-01"]
["SCHOOL OF ARCHITECTURE AND PLANNING","SCHOOL OF ARCHITECTURE AND PLANNING"]
["Architecture & Planning - Depart Heads","SCHOOL OF ARCHITECTURE AND PLANNING"]
["SCHOOL OF ENGINEERING","SCHOOL OF ENGINEERING"]
["School of Engineering HQ","SCHOOL OF ENGINEERING","2005-11-01"]
["SCHOOL OF ENGINEERING - U P O P","School of Engineering-UPOP"]
["SCHOOL OF ENGINEERING-UPOP","School of Engineering-UPOP"]
[21,"SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
[21,"SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
["21","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
["EXPERIMENTAL STUDY GROUP","School of Humanities, Arts and Social Sciences"]
["ESG","School of Humanities, Arts and Social Sciences","2005-11-01"]
["HUMANITIES","School of Humanities, Arts and Social Sciences"]
["humanities, department of","School of Humanities, Arts and Social Sciences"]
["humanities, department of","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
["INTEGRATED STUDIES PROGRAM","School of Humanities, Arts and Social Sciences"]
["SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
["SHASS Department Heads","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES","2007-10-01"]
["HASS","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
["shass","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
["SCHOOL OF HUMANITIES, ARTS, & SOCIAL SCI","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"]
["School of Humanities, Arts, and Social Sciences (SHASS)","SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES","2005-11-01"]
["SCHOOL OF SCIENCE","SCHOOL OF SCIENCE"]
["Dean School of Science","SCHOOL OF SCIENCE","2005-11-01"]
["MIT SEA GRANT COLLEGE PROGRAM","SEA GRANT COLLEGE PROGRAM"]
["Sea Grant","SEA GRANT COLLEGE PROGRAM","2005-11-01"]
["SEA GRANT COLLEGE PROGRAM","SEA GRANT COLLEGE PROGRAM"]
["SINGAPORE/MIT ALLIANCE","SINGAPORE/MIT ALLIANCE PROGRAM"]
["Singapore-MIT Alliance for Res and Tech","SINGAPORE/MIT ALLIANCE PROGRAM","2009-10-01"]
["SINGAPORE/MIT ALLIANCE PROGRAM","SINGAPORE/MIT ALLIANCE PROGRAM"]
[15,"SLOAN SCHOOL OF MANAGEMENT"]
["15","SLOAN SCHOOL OF MANAGEMENT"]
["center for ebusiness@mit","SLOAN SCHOOL OF MANAGEMENT"]
["MANAGEMENT","SLOAN SCHOOL OF MANAGEMENT"]
["sloan","SLOAN SCHOOL OF MANAGEMENT","2004-10-04"]
["Sloan Management Review","SLOAN SCHOOL OF MANAGEMENT","2005-11-01"]
["SLOAN SCHOOL OF MANAGEMENT","SLOAN SCHOOL OF MANAGEMENT"]
["Spectroscopy Lab","SPECTROSCOPY LABORATORY","2005-11-01"]
["SPECTROSCOPY LABORATORY","SPECTROSCOPY LABORATORY"]
["STRATEGIC PROGRAM DEVELOPMENT","STRATEGIC PROGRAM DEVELOPMENT"]
["STUDENT FINANCIAL SERVICES","STUDENT FINANCIAL SERVICES"]
["STUDENT LIFE PROGRAMS","STUDENT LIFE PROGRAMS"]
[null,"STUDENT LIFE PROGRAMS","2005-11-01"]
["STUDENT SUPPORT SERVICES","STUDENT LIFE PROGRAMS"]
["STUDENT SERVICES INFORMATION TECHNOLOGY","STUDENT SERVICES INFORMATION TECHNOLOGY"]
["Student Services","STUDENT SERVICES INFORMATION TECHNOLOGY","2005-11-01"]
["SDM","SYSTEM DESIGN AND MANAGEMENT PROGRAM"]
["SYSTEM DESIGN & MANAGEMENT PRG","SYSTEM DESIGN AND MANAGEMENT PROGRAM"]
["System Design and Management","SYSTEM DESIGN AND MANAGEMENT PROGRAM","2004-01-04"]
["SYSTEM DESIGN AND MANAGEMENT PROGRAM","SYSTEM DESIGN AND MANAGEMENT PROGRAM"]
["SYSTEM DYNAMICS GROUP","SYSTEM DYNAMICS GROUP"]
["TEACHING & LEARNING LABORATORY","TEACHING AND LEARNING LABORATORY"]
["Teaching and Learning Laboratory (TLL)","TEACHING AND LEARNING LABORATORY","2005-11-01"]
["TEACHING AND LEARNING LABORATORY","TEACHING AND LEARNING LABORATORY"]
["TECHNOLOGY AND DEVELOPMENT PROGRAM","TECHNOLOGY AND DEVELOPMENT PROGRAM"]
["TECHNOLOGY AND POLICY PROGRAM","TECHNOLOGY AND POLICY PROGRAM"]
["TECHNOLOGY DEVELOPMENT PROGRAM","TECHNOLOGY DEVELOPMENT PROGRAM"]
["TECHNOLOGY LICENSING OFFICE","TECHNOLOGY LICENSING OFFICE"]
["TECHNOLOGY REVIEW","TECHNOLOGY REVIEW"]
["Terrascope","terrascope"]
["THE BROAD INSTITUTE","THE BROAD INSTITUTE"]
["THE OFFICE OF STUDENT DISCIPLINE","THE OFFICE OF STUDENT DISCIPLINE"]
["TREASURERS OFFICE","TREASURER'S OFFICE","2004-10-04"]
["TREASURER'S OFFICE","TREASURER'S OFFICE"]
["NONE","Undesignated"]
["UND","Undesignated"]
["undergraduate","Undesignated"]
["undesignated","Undesignated"]
[0,"Unknown","2004-01-08"]
["unknown","unknown"]
[11,"URBAN STUDIES & PLANNING, DEPARTMENT OF"]
["11","URBAN STUDIES & PLANNING, DEPARTMENT OF"]
["DUSP","URBAN STUDIES & PLANNING, DEPARTMENT OF","2005-11-01"]
["urban studies","URBAN STUDIES & PLANNING, DEPARTMENT OF"]
["URBAN STUDIES & PLANNING","URBAN STUDIES & PLANNING, DEPARTMENT OF"]
["URBAN STUDIES & PLANNING, DEPARTMENT OF","URBAN STUDIES & PLANNING, DEPARTMENT OF"]
["URBAN STUDIES AND PLANNING","URBAN STUDIES & PLANNING, DEPARTMENT OF"]
["URBAN STUDIES AND PLANNING, DEPARTMENT OF","URBAN STUDIES & PLANNING, DEPARTMENT OF"]
["office of the vice president for resource development","VICE PRES FOR RESOURCE DEVELOPMENT"]
["OFFICE OF THE VICE PRESIDENT OF RESOURCE DVLPMNT","VICE PRES FOR RESOURCE DEVELOPMENT"]
["VICE PRES FOR RESOURCE DEVELOPMENT","VICE PRES FOR RESOURCE DEVELOPMENT","2004-01-04"]
["VICE PRESIDENT FOR RESOURCE DEVELOPMENT","VICE PRES FOR RESOURCE DEVELOPMENT"]
["VICE PRESIDENT FOR FINANCE AND TREASURER","VICE PRESIDENT FOR FINANCE"]
["office of finance","VICE PRESIDENT FOR FINANCE"]
["Office of Major Agreements","VICE PRESIDENT FOR FINANCE","2009-10-01"]
["Accounts Payable","VICE PRESIDENT FOR FINANCE","2009-10-01"]
["HR/Payroll","VICE PRESIDENT FOR FINANCE","2009-10-01"]
["Controller and Accounting Services","VICE PRESIDENT FOR FINANCE","2009-10-01"]
["MIT Investment Management Company","VICE PRESIDENT FOR FINANCE","2009-10-01"]
["Budget, Finance and Treasury","VICE PRESIDENT FOR FINANCE"]
["VICE PRESIDENT FOR HUMAN RESOURCES","VICE PRESIDENT FOR HUMAN RESOURCES"]
["VICE PRESIDENT FOR RESEARCH","VICE PRESIDENT FOR RESEARCH"]
["WHITAKER COLLEGE OF HEALTH SCI & TECH","WHITAKER COLLEGE OF HEALTH SCI & TECH"]
["WHITAKER COLLEGE OF HEALTH SCI & TECHNOLOGY","WHITAKER COLLEGE OF HEALTH SCI & TECH","2003-12-19"]
["WHITAKER COLLEGE OF HEALTH SCI AND TECHNOLOGY","WHITAKER COLLEGE OF HEALTH SCI & TECH","2003-12-19"]
["whitehead","WHITEHEAD INSTITUTE","2004-01-04"]
["whitehead institute","WHITEHEAD INSTITUTE"]
["Women's Studies","women's studies program","2005-11-01"]
["women's studies program","women's studies program"]
["CAREER SERVICES AND PREPROFESSIONAL ADVISING","CAREER DEVELOPMENT"]
["Facilities Administration","DEPARTMENT OF FACILITIES","2005-12-15"]
["Facilities Custodial Services","DEPARTMENT OF FACILITIES","2005-12-15"]
["Facilities Dev Design Eng & Construction","DEPARTMENT OF FACILITIES","2005-12-15"]
["Facilities Grounds Services","DEPARTMENT OF FACILITIES","2005-12-15"]
["Facilities Mail Services","DEPARTMENT OF FACILITIES","2005-12-15"]
["Facilities Misc","DEPARTMENT OF FACILITIES","2005-12-15"]
["Facilities Repair & Maintenance","DEPARTMENT OF FACILITIES","2005-12-15"]
["Facilities Utilities","DEPARTMENT OF FACILITIES","2005-12-15"]
["Foreign Languages/Literatures","FOREIGN LANGUAGES & LITERATURES SECTION","2005-12-15"]
["Literature","LITERATURE SECTION","2005-12-15"]
["Computational and Systems Bio","COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE","2005-12-15"]
["Prog in Media Arts Sciences","PROGRAM IN MEDIA ARTS AND SCIENCES","2005-12-15"]
["Legatum Center for Dev Entrepreneurship","LEGATUM CENTER","2009-10-01"]
["Global Education & Career Developmnt Ctr","CAREER DEVELOPMENT","2009-10-01"]
["Office of the General Counsel","GENERAL COUNSEL, OFFICE OF","2009-10-01"]
["Campus Planning, Engineering & Constn","DEPARTMENT OF FACILITIES","2009-10-01"]
["Office of the VP for Institute Affairs","VP FOR INSTITUTE AFFAIRS","2009-10-01"]
["MIT Energy Initiative","MIT ENERGY INITIATIVE","2009-10-01"]
["MIT-Portugal Program","MIT-Portugal Program","2009-10-01"]
["Computation for Des & Optmiz","AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF","2009-10-01"]
["Center for Global Change Science","Center for Global Change Science","2009-10-01"]
["SoE Dept/Lab/Center/Director Org","SCHOOL OF ENGINEERING","2009-10-01"]
["Public service center","PUBLIC SERVICE CENTER","2009-10-01"]
["Office of Insurance","Office of Insurance","2009-10-01"]
["Office of the Vice President for Finance","VICE PRESIDENT FOR FINANCE","2009-10-01"]
["Gordon Engineering Leadership Program","SCHOOL OF ENGINEERING","2009-10-01"]
["Office of Faculty Support","Office of Faculty Support","2009-10-01"]
["Security & Emergency Management Office","Security & Emergency Management Office","2009-10-01"]
["MIT Professional Education","PROFESSIONAL EDUCATION PROGRAMS","2009-10-01"]
["Professional Education Prog","PROFESSIONAL EDUCATION PROGRAMS","2009-10-01"]
["Office of Communications","Office of Communications","2009-10-01"]
["Fraternities, Sororities and ILgs","DEAN FOR STUDENT LIFE","2009-10-01"]
["DLC Heads Science","SCHOOL OF SCIENCE","2009-10-01"]
["Center for Collective Intelligence","Center for Collective Intelligence","2009-10-01"]
["Undesignated Sophomore","Undesignated","2009-10-01"]
["Kuwait - MIT Center for Natural Resource","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF","2009-10-01"]
["Earth System Initiative","EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF","2009-10-01"]

{"sheet":"dlctable","index":4,"n_rows":214,"n_cols":5,"rows_kept":214,"cut":false,"hidden":false,"merged":[]}
["Dlc Name","Master Dept Hier Level 2 Name","Master Dept Hier Level 3 Name","Master Dept Hier Level 4 Name","Master Dept Hier Level 5 Name"]
["Howard Hughes Medical Institute","Provost Area","School of Science"]
["Laboratory for Nuclear Science","Provost Area","School of Science"]
["Lincoln Laboratory","Provost Area"]
["Sloan School of Management","Provost Area","Sloan School Area"]
["Dibner Institute","Outside organizations affiliated with MIT"]
["Credit Union","Outside organizations affiliated with MIT"]
["Whitehead Institute","Outside organizations affiliated with MIT"]
["Draper Laboratories","Outside organizations affiliated with MIT"]
["Consortium on Financing Higher Education","Outside organizations affiliated with MIT"]
["Forum for the Future of Higher Education","Outside organizations affiliated with MIT"]
["Institute Related","Miscellaneous Institute Related"]
["Long term disability","Miscellaneous Institute Related"]
["Payroll - other payments","Miscellaneous Institute Related"]
["Defunct units","Undefined or defunct"]
["Undefined - no DLC","Undefined or defunct"]
["Institutions where students are cross-registered","Other institutions outside of MIT"]
["Office of President / Chairman","President's area"]
["President Emeritus","President's area"]
["Office of the Corporate Chairman","President's area"]
["VP and Secretary of the Corporation","President's area"]
["Vice President for Resource Development","Executive Vice President's Area"]
["Audit Division","Executive Vice President's Area"]
["Campus Police","Executive Vice President's Area"]
["Information Services and Technology","Executive Vice President's Area"]
["Budget Operations","Executive Vice President's Area"]
["Gray House","Executive Vice President's Area"]
["Property Office","Executive Vice President's Area"]
["MIT Investment Management Company","Executive Vice President's Area"]
["Executive Vice President's Office","Executive Vice President's Area"]
["Department of Facilities","Executive Vice President's Area"]
["MIT Medical Department","Executive Vice President's Area"]
["Alumni Association","Executive Vice President's Area"]
["Human Resources Department","Executive Vice President's Area","HR Area"]
["Benefits Administration","Executive Vice President's Area","HR Area"]
["Family Resource Center","Executive Vice President's Area","HR Area"]
["Office of Finance","Executive Vice President's Area"]
["Office Of Major Agreements","Executive Vice President's Area"]
["Controller & Accounting Services","Executive Vice President's Area","Vice President for Finance"]
["Procurement Office","Executive Vice President's Area","VP Finance Area"]
["SOURCING","Executive Vice President's Area","VP Finance Area"]
["Senior Counsel","Executive Vice President's Area","Senior Council and Environmental Programs"]
["Environment, Health and Safety Office","Executive Vice President's Area","Senior Council and Environmental Programs"]
["Controllers Accounting Office","Executive Vice President's Area","CAO Area"]
["Lincoln Fiscal Office","Executive Vice President's Area","CAO Area"]
["Office of Insurance","Executive Vice President's Area","CAO Area"]
["Audiovisual Services","Provost Area","Dean for Student Life"]
["Copy Technology Center","Provost Area","Dean for Student Life"]
["Endicott House","Provost Area","Dean for Student Life"]
["Campus Activities Complex","Provost Area","Dean for Student Life"]
["Chaplains","Provost Area","Dean for Student Life"]
["Counseling & Support Services","Provost Area","Dean for Student Life"]
["Dean for Student Life - Headquarters","Provost Area","Dean for Student Life"]
["MIT Card Office","Provost Area","Dean for Student Life"]
["Enterprise Services","Provost Area","Dean for Student Life"]
["Dept of Athletics, Phys Ed, & Recreation","Provost Area","Dean for Student Life"]
["Housing","Provost Area","Dean for Student Life"]
["Student Organizations","Provost Area","Dean for Student Life"]
["Student Life Programs","Provost Area","Dean for Student Life"]
["Campus Dining","Provost Area","Dean for Student Life"]
["Senior Associate Dean of Students","Provost Area","Dean for Student Life"]
["ROTC area","Provost Area","Dean for Student Life"]
["DSL Fundraising","Provost Area","Dean for Student Life"]
["Academic Services","Provost Area","Dean for Undergraduate Education"]
["Admissions","Provost Area","Dean for Undergraduate Education"]
["Career Serv & Pre-Prof Advising","Provost Area","Dean for Undergraduate Education"]
["DUE HQ","Provost Area","Dean for Undergraduate Education"]
["Office of Minority Education","Provost Area","Dean for Undergraduate Education"]
["Registrar","Provost Area","Dean for Undergraduate Education"]
["Student Financial Services","Provost Area","Dean for Undergraduate Education"]
["Student Services Information Technology","Provost Area","Dean for Undergraduate Education"]
["Teaching and Learning Lab","Provost Area","Dean for Undergraduate Education"]
["Edgerton Center","Provost Area","Dean for Undergraduate Education"]
["Technology & Policy Program","Provost Area","School of Engineering"]
["Civil & Environmental Engineering","Provost Area","School of Engineering"]
["Concourse","Provost Area","School of Engineering"]
["Dean of Engineering","Provost Area","School of Engineering"]
["ECSEL","Provost Area","School of Engineering"]
["Engineering Internship Program","Provost Area","School of Engineering"]
["Minority Intro to Engineering & Science Program","Provost Area","School of Engineering"]
["Engineering Systems Division","Provost Area","School of Engineering"]
["Integrated Studies Program","Provost Area","School of Engineering"]
["Lab for Electromagnetic & Electrical Systems","Provost Area","School of Engineering"]
["Materials Processing Center","Provost Area","School of Engineering"]
["Undergraduate Advising and Academic Programs","Provost Area","Dean for Undergraduate Education"]
["Office of Faculty Support","Provost Area","Dean for Undergraduate Education"]
["Microsystems Technology Laboratory","Provost Area","School of Engineering"]
["Singapore/MIT Alliance","Provost Area","School of Engineering"]
["Electrical Engineering & Computer Science","Provost Area","School of Engineering"]
["Ctr for Tech, Policy, & Industrial Dev","Provost Area","School of Engineering"]
["Mechanical Engineering","Provost Area","School of Engineering"]
["Biotechnology Process Engineering Center","Provost Area","School of Engineering"]
["Center for Innovation in Product Development","Provost Area","School of Engineering"]
["Industrial Performance Center","Provost Area","School of Engineering"]
["Laboratory for Manufacturing Productivity","Provost Area","School of Engineering"]
["Leaders for Manufacturing","Provost Area","School of Engineering"]
["Laboratory for Information & Decision Systems","Provost Area","School of Engineering"]
["Nuclear Engineering","Provost Area","School of Engineering"]
["Project I-Campus","Provost Area","School of Engineering"]
["School of Engineering Department Heads","Provost Area","School of Engineering"]
["Dean of Engineering Program in Writing","Provost Area","School of Engineering"]
["Systems Design & Management","Provost Area","School of Engineering"]
["Lemelson-MIT Project","Provost Area","School of Engineering"]
["Undergrad Practice Op Prog","Provost Area","School of Engineering"]
["Deshpande Center for Technological Innovation","Provost Area","School of Engineering"]
["HP-MIT Alliance","Provost Area","School of Engineering"]
["Biological Engineering","Provost Area","School of Engineering"]
["Advanced Study Program","Provost Area","School of Engineering"]
["Professional Institute","Provost Area","School of Engineering"]
["Tech. Innovation and Entrepreneurship","Provost Area","School of Engineering"]
["Knowledge Updates","Provost Area","School of Engineering"]
["Aeronautics and Astronautics","Provost Area","School of Engineering"]
["Center for Transportation & Logistics","Provost Area","School of Engineering"]
["Professional Education Programs","Provost Area","School of Engineering"]
["Computer Sciences and Artificial Intelligence Lab","Provost Area","School of Engineering"]
["BP-MIT Program","Provost Area","School of Engineering"]
["MIT-Portugal Program","Provost Area","School of Engineering"]
["Gordon Leadership Program","Provost Area","School of Engineering"]
["International Innovation Initiative","Provost Area","School of Engineering"]
["Archaeology","Provost Area","School of Engineering"]
["Chemical Engineering","Provost Area","School of Engineering"]
["Dept Material Science and Engineering","Provost Area","School of Engineering"]
["Program in Polymer Sciences & Technology","Provost Area","School of Engineering"]
["Administrative Services Org. Headquarters","Provost Area","School of Engineering"]
["Center for International Studies","Provost Area","School of Humanities & Social Science"]
["Dean of Humanities & Social Sciences","Provost Area","School of Humanities & Social Science"]
["Economics","Provost Area","School of Humanities & Social Science"]
["Foreign Languages & Literature","Provost Area","School of Humanities & Social Science"]
["History","Provost Area","School of Humanities & Social Science"]
["Linguistics & Philosophy","Provost Area","School of Humanities & Social Science"]
["Office of Study Abroad","Provost Area","Dean for Undergraduate Education"]
["Office of Education, Innovation and Technology","Provost Area","Dean for Undergraduate Education"]
["Office of Experiential Learning","Provost Area","Dean for Undergraduate Education"]
["DUE Student Development","Provost Area","Dean for Undergraduate Education"]
["Council on Primary and Secondary Education","Provost Area"]
["Other budgeted expenses","Provost Area"]
["Institute Professors","Provost Area","Office of the Provost Area"]
["Provost's Office","Provost Area","Office of the Provost Area"]
["Center for Advanced Educational Services","Provost Area","Office of the Provost Area"]
["McGovern Institute for Brain Research","Provost Area","Office of the Provost Area"]
["Cambridge-MIT Institute","Provost Area","Office of the Provost Area"]
["Open Courseware","Provost Area","Office of the Provost Area"]
["Central Professorships","Provost Area","Office of the Provost Area"]
["MIT Museum","Provost Area","Associate Provost for the Arts"]
["List Visual Arts Center","Provost Area","Associate Provost for the Arts"]
["Office of The Arts","Provost Area","Associate Provost for the Arts"]
["Chancellor's Office","Provost Area","Chancellor's Area"]
["Earth Systems Initiative","Provost Area","Chancellor's Area"]
["Libraries","Provost Area","Libraries, Tech Review, and MIT Press"]
["MIT Press","Provost Area","Libraries, Tech Review, and MIT Press"]
["Technology Review","Provost Area","Libraries, Tech Review, and MIT Press"]
["Academic Media Production Services","Provost Area","Libraries, Tech Review, and MIT Press"]
["Students without a declared major","Provost Area"]
["Research Lab Of Electronics","Provost Area","VP Research & Dean of the Graduate School"]
["Techology Licensing Office","Provost Area","VP Research & Dean of the Graduate School"]
["Harvard-MIT Health Sciences & Technology","Provost Area","VP Research & Dean of the Graduate School"]
["Dean Of The Grad School Office","Provost Area","VP Research & Dean of the Graduate School"]
["Haystack Observatory","Provost Area","VP Research & Dean of the Graduate School"]
["Francis Bitter Magnet Laboratory","Provost Area","VP Research & Dean of the Graduate School"]
["Center For Environmental Health Sciences","Provost Area","VP Research & Dean of the Graduate School"]
["Clinical Research Center","Provost Area","VP Research & Dean of the Graduate School"]
["Center for Materials Science & Engineering","Provost Area","VP Research & Dean of the Graduate School"]
["Division Of Comparative Medicine","Provost Area","VP Research & Dean of the Graduate School"]
["Nuclear Reactor Laboratory","Provost Area","VP Research & Dean of the Graduate School"]
["Operations Research Center","Provost Area","VP Research & Dean of the Graduate School"]
["Plasma Sciences & Fusion Center","Provost Area","VP Research & Dean of the Graduate School"]
["Sea Grant Program","Provost Area","VP Research & Dean of the Graduate School"]
["Technology & Development Program","Provost Area","VP Research & Dean of the Graduate School"]
["Office of the Vice President of Research","Provost Area","VP Research & Dean of the Graduate School"]
["Whitaker College","Provost Area","VP Research & Dean of the Graduate School"]
["Office of Sponsored Programs","Provost Area","VP Research & Dean of the Graduate School"]
["Central Fellowships","Provost Area","VP Research & Dean of the Graduate School"]
["Intellectual Property Counsel","Provost Area","VP Research & Dean of the Graduate School"]
["Lab for Energy and the Environment","Provost Area","VP Research & Dean of the Graduate School"]
["Institute for Soldier Nanotechnologies","Provost Area","VP Research & Dean of the Graduate School"]
["Computational and Systems Biology","Provost Area","VP Research & Dean of the Graduate School"]
["The Broad Institute","Provost Area","VP Research & Dean of the Graduate School"]
["Center for Biomedical Innovation","Provost Area","VP Research & Dean of the Graduate School"]
["VP for Research Department  Heads","Provost Area","VP Research & Dean of the Graduate School"]
["Singapore-MIT Alliance for Res & Tech","Provost Area","VP Research & Dean of the Graduate School"]
["VPR - LINCOLN LAB","Provost Area","VP Research & Dean of the Graduate School"]
["Broad Affiliations","Provost Area","VP Research & Dean of the Graduate School"]
["The Koch Institute for Integrative Cancer Research","Provost Area","VP Research & Dean of the Graduate School"]
["Center For Biomedical Engineering","Provost Area","VP Research & Dean of the Graduate School"]
["Literature","Provost Area","School of Humanities & Social Science"]
["Music & Theater Arts","Provost Area","School of Humanities & Social Science"]
["Political Science","Provost Area","School of Humanities & Social Science"]
["Program In Science, Technology & Society","Provost Area","School of Humanities & Social Science"]
["Anthropology","Provost Area","School of Humanities & Social Science"]
["Program in Writing and Humanistic Studies","Provost Area","School of Humanities & Social Science"]
["Humanities and Social Sciences Department  Heads","Provost Area","School of Humanities & Social Science"]
["Architecture","Provost Area","School of Architecture & Planning"]
["Media Lab","Provost Area","School of Architecture & Planning"]
["Media Arts & Sciences Program","Provost Area","School of Architecture & Planning"]
["Center for Advanced Visual Studies","Provost Area","School of Architecture & Planning"]
["Center for Real Estate","Provost Area","School of Architecture & Planning"]
["Dean of Architecture","Provost Area","School of Architecture & Planning"]
["Urban Studies & Planning","Provost Area","School of Architecture & Planning"]
["Architecture Department Heads","Provost Area","School of Architecture & Planning"]
["Biology","Provost Area","School of Science"]
["Chemistry","Provost Area","School of Science"]
["Earth, Atmospheric & Planetary Sciences","Provost Area","School of Science"]
["Brain & Cognitive Sciences","Provost Area","School of Science"]
["Mathematics","Provost Area","School of Science"]
["Dean Of Science","Provost Area","School of Science"]
["Center for Cancer Research","Provost Area","School of Science"]
["Center for Space Research","Provost Area","School of Science"]
["Experimental Study Group","Provost Area","School of Science"]
["Physics","Provost Area","School of Science"]
["Spectroscopy Laboratory","Provost Area","School of Science"]
["Wallace Observatory","Provost Area","School of Science"]
["Picower Institute for Learning & Memory","Provost Area","School of Science"]
["School of Science Department Heads","Provost Area","School of Science"]
["Center for Global Change Scient","Provost Area","School of Science"]

{"sheet":"krbtable","index":5,"n_rows":37492,"n_cols":8,"rows_kept":4500,"cut":true,"hidden":false,"merged":[],"bounds":{"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0}}
["Email Address","Title","Unit Name","Last Name","First Name","Krb Name","Type","Year"]
["jdchoi@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Choi","John","jdchoi","EMPLOYEE"]
["yaohuan@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Yao","Huan","yaohuan1","EMPLOYEE"]
["zeger@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Zeger","Linda","li18458","EMPLOYEE"]
["tgibbons@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Gibbons","Terrence","te18485","EMPLOYEE"]
["JONAH@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Tower","Jonah","jo18445","EMPLOYEE"]
["materna@ll.mit.edu","LL - Assistant Group Leader","Lincoln Laboratory","Materna","David","da13676","EMPLOYEE"]
["bromkey@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Romkey","Barry","ba16152","EMPLOYEE"]
["ipedan@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Pedan","Igor","ig18770","EMPLOYEE"]
["mzhivich@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Zhivich","Michael","mzhivich","EMPLOYEE"]
["gzbaker@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Baker","Graham","gr18582","EMPLOYEE"]
["lacapone@ll.mit.edu","Administrative Assistant I","Lincoln Laboratory","Capone","Laurie","la18605","EMPLOYEE"]
["nlist@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","List","Nancy","na18696","EMPLOYEE"]
["everest@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Huang","Everest","everest","EMPLOYEE"]
["mmwillis@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Willis","Matthew","ma18687","EMPLOYEE"]
["modonnell@ll.mit.edu","Administrative Staff","Lincoln Laboratory","O'Donnell","Margaret","ma18704","EMPLOYEE"]
["fblock@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Block","Frederick","fr18730","EMPLOYEE"]
["stoessel@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Stoessel","Eric","er18723","EMPLOYEE"]
["jafried@ll.mit.edu","LL - Senior Staff","Lincoln Laboratory","Friedhoffer","Jeffrey","je18579","EMPLOYEE"]
["jpeters@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Peters","John","jo18745","EMPLOYEE"]
["ANNAC@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Cardarelli","Anna","an14756","EMPLOYEE"]
["kryan@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Ryan","Kathleen","ka18748","EMPLOYEE"]
["ajkerman@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Kerman","Andrew","jkerman","EMPLOYEE"]
["mehta@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Mehta","Devanshu","ddmehta","EMPLOYEE"]
["mschuman@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Schuman","Michele","mi18848","EMPLOYEE"]
["mpietrucha@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Pietrucha","Michael","starbaby","EMPLOYEE"]
["tamara@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Yu","Tamara","tamarind","EMPLOYEE"]
["elgin@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Elgin","Laura","la18863","EMPLOYEE"]
["jwysocarski@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Wysocarski","Jeffrey","je18796","EMPLOYEE"]
["devoe@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","DeVoe","Catherine","cdevoe","EMPLOYEE"]
["plawson@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Lawson","Paul","plawson","EMPLOYEE"]
["bkurien@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Kurien","Binoy","bi18910","EMPLOYEE"]
["jberube@ll.mit.edu","Administrative Assistant I","Lincoln Laboratory","Mello","Jessica","je18929","EMPLOYEE"]
["KINGRYAN@MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Kingsbury","Ryan","kingryan","EMPLOYEE"]
["mccree@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","McCree","Alan","al18836","EMPLOYEE"]
["bdelaney@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Delaney","Brian","bdelaney","EMPLOYEE"]
["moores@ll.mit.edu","LL - Assistant Group Leader","Lincoln Laboratory","Moores","John","moores","EMPLOYEE"]
["rfigueroa@ll.mit.edu","Administrative Assistant I","Lincoln Laboratory","Figueroa","Rosa","figueroa","EMPLOYEE"]
["schulein@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Schulein","Robert","ro19078","EMPLOYEE"]
["ellsworth@ll.mit.edu","Administrative Group Leader","Lincoln Laboratory","Ellsworth","Frederick","foe1","EMPLOYEE"]
["lmccabe@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","McCabe","Linda","li19134","EMPLOYEE"]
["armenb@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Babikyan","Armen","armenb","EMPLOYEE"]
["njones@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Jones","Nathaniel","nmjones","EMPLOYEE"]
["gkuperman@ll.mit.edu","LL -Scholar","Lincoln Laboratory","Kuperman","Gregory","gregk","EMPLOYEE"]
["etollefson@ll.mit.edu","Coop/LL","Lincoln Laboratory","Tollefson","Eric","er19148","EMPLOYEE"]
["gnowak@ll.mit.edu","LL - Group Leader","Lincoln Laboratory","Nowak","George","ge19184","EMPLOYEE"]
["henion@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Henion","Scott","henion","EMPLOYEE"]
["jmitchell@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Mitchell","Jeffrey","jeffreym","EMPLOYEE"]
["nmalyska@MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Malyska","Nicolas","nmalyska","EMPLOYEE"]
["veasie@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Veasie","Daniel","da20082","EMPLOYEE"]
["mlockard@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Lockard","Michael","mi19232","EMPLOYEE"]
["ITKIS@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Itkis","Gene","ge22015","EMPLOYEE"]
["jzurkus@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Zurkus","Joseph","jo20357","EMPLOYEE"]
["alewis@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Lewis","Aaron","aa20393","EMPLOYEE"]
["sia@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Dastangoo","Siamak","si20245","EMPLOYEE"]
["JOSHUA.VANHOOK@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Van Hook","Joshua","jvanhook","EMPLOYEE"]
["SSAVAGE@MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Savage","Shelby","ssavage","EMPLOYEE"]
["mmessa@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Messa","Michael","mi20413","EMPLOYEE"]
["tbrick@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Brick","Todd","to20409","EMPLOYEE"]
["cabruzzese@ll.mit.edu","Administrative Assistant I","Lincoln Laboratory","Abruzzese","Cheryl","ch20406","EMPLOYEE"]
["JUN.SUN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Sun","Jun","junsun","EMPLOYEE"]
["gpickard@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Pickard","Galen","gpickard","EMPLOYEE"]
["nguyen@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Nguyen","Hoang","ho20371","EMPLOYEE"]
["kristina@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Wong","Kristina","kr20137","EMPLOYEE"]
["nyazdani@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Yazdani","Navid","na20472","EMPLOYEE"]
["hemonth@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Rao","Hemonth","he16420","EMPLOYEE"]
["CTIMMERMAN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Timmerman","Chayil","ch20549","EMPLOYEE"]
["smaddi@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Maddi","Siddhartha","si20453","EMPLOYEE"]
["alicia@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Volpicelli","Alicia","al20399","EMPLOYEE"]
["wpowers@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Powers","William","wi20513","EMPLOYEE"]
["BFULLER@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Fuller","Benjamin","be20590","EMPLOYEE"]
["DSURTEES@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Surtees","Deborah","de20650","EMPLOYEE"]
["amdavis@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Davis","Ann","an20420","EMPLOYEE"]
["TGALLAGHER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Gallagher","Timothy","ti20426","EMPLOYEE"]
["rporada@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Porada","Reed","re20410","EMPLOYEE"]
["czanchi@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Zanchi","Christopher","ch20430","EMPLOYEE"]
["JEFFREY.WILDMAN@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Wildman","Jeffrey","je20760","EMPLOYEE"]
["GLENN.CARL@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Carl","Glenn","gl20691","EMPLOYEE"]
["RYAN.AMINZADEH@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Aminzadeh","Arya","ar20584","EMPLOYEE"]
["CHRISTOPHER.REICHERT@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Reichert","Christopher","ch21397","EMPLOYEE"]
["K.HENSLEY@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Hensley","Kathleen","ka21502","EMPLOYEE"]
["KEVIN.OBRIEN@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","O'Brien","Kevin","ke21941","EMPLOYEE"]
["MATTHEW.GRAHAM@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Graham","Matthew","ma21856","EMPLOYEE"]
["JEFF.GRANDMAISON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Grandmaison","Jeffrey","je21637","EMPLOYEE"]
["MJREBHOLZ@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Rebholz","Matthew","ma21680","EMPLOYEE"]
["JAMES.BROCK@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Brock","James","ja21843","EMPLOYEE"]
["C.HO@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Ho","Cathy","ca21734","EMPLOYEE"]
["PJARDIN@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Jardin","Patrick","pa21828","EMPLOYEE"]
["RHONDA.PHILLIPS@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Phillips","Rhonda","rh21866","EMPLOYEE"]
["JAMES.HART@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Hart","James","ja21673","EMPLOYEE"]
["SHOUROV.CHATTERJI@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Chatterji","Shourov","sh21652","EMPLOYEE"]
["C.BATTAGLINO@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Battaglino","Casey","ca21976","EMPLOYEE"]
["GREGORY.CICCARELLI@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Ciccarelli","Gregory","gr21783","EMPLOYEE"]
["JASON.ROTELLA@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Rotella","Jason","ja21962","EMPLOYEE"]
["JUSTCHEN@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Chen","Justin","ju21743","EMPLOYEE"]
["REBECCA.MADSEN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Madsen","Rebecca","re21700","EMPLOYEE"]
["DLR@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Romero","David","da21666","EMPLOYEE"]
["THOMAS.CALLAGHAN@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Callaghan","Thomas","th21998","EMPLOYEE"]
["ZSUN86@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Sun","Zachary","za21857","EMPLOYEE"]
["ROBERT.AMMON@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Ammon","Robert","ro22002","EMPLOYEE"]
["DJEAN@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Jean","Donna","do21400","EMPLOYEE"]
["DENISEGALEJS@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Maurais-Galejs","Denise","de14245","EMPLOYEE"]
["DSKEHAN@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Skehan","Daniel","da21840","EMPLOYEE"]
["SALMQUIST@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Almquist","Scott","sc21808","EMPLOYEE"]
["J.TABRON@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Tabron","Joseph","jo22006","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","Michaleas","Peter","pe21639","EMPLOYEE"]
["PCALAMIA@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Calamia","Paul","pa21398","EMPLOYEE"]
["JANANI.KALYANAM@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Kalyanam","Janani","ja21908","EMPLOYEE"]
["DDUMANIS@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","Dumanis","Daniel","da21585","EMPLOYEE"]
["REBECCA.ASHER@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Asher","Rebecca","re21862","EMPLOYEE"]
[null,"LL - Associate Staff","Lincoln Laboratory","Fosberry","Mark","ma22016","EMPLOYEE"]
["MJENSEN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Jensen","Matthew","ma21699","EMPLOYEE"]
["DFOX@MIT.EDU","Marketing Assistant, ASP","MIT Professional Education","Molino-Fox","Diane","dfox","EMPLOYEE"]
["MAXINE@MIT.EDU","Administrative Assistant, PEP","MIT Professional Education","Foxx","Beverly","maxine","EMPLOYEE"]
["MMMCCABE@MIT.EDU","Administrative Assistant II","MIT Professional Education","McCabe","Margaret","mmmccabe","EMPLOYEE"]
["deemoore@mit.edu","Director of Marketing","MIT Professional Education","Moore","Deidre","deemoore","EMPLOYEE"]
["vigeveno@mit.edu","Professional Programs Coordinator","MIT Professional Education","Vigeveno","Heather","vigeveno","EMPLOYEE"]
["tavish@mit.edu","On-Line Marketing Manager","MIT Professional Education","Baker","Tavish","tavish","EMPLOYEE"]
["dtgordon@mit.edu","Financial Administrator","MIT Professional Education","Gordon","David","dtgordon","EMPLOYEE"]
["amahr@mit.edu","Associate Director of Professional","MIT Professional Education","Mahr","Anna","amahr","EMPLOYEE"]
["jjuniper@mit.edu","Professional Programs Assistant","MIT Professional Education","Friedman","J. Juniper","jjuniper","EMPLOYEE"]
["LAURAZH@MIT.EDU","Associate Director, Custom Programs","MIT Professional Education","Ziukaite-Hansen","Laura","laurazh","EMPLOYEE"]
["DLEVENSO@MIT.EDU","Associate Director of Academic Programs","MIT Professional Education","Levenson","Dawna","dlevenso","EMPLOYEE"]
["DARJUN@MIT.EDU","Professional Programs Assistant","MIT Professional Education","Arjun","Dolly","darjun","EMPLOYEE"]
["MMCDAVIT@CSAIL.MIT.EDU","Senior Administrative Assistant","Comp Sci & Artificial Intelligence Lab","McDavitt","Mary","mmcdavit","EMPLOYEE"]
["jon@csail.mit.edu","Senior Help Desk Administrator","Comp Sci & Artificial Intelligence Lab","Proulx","Jonathan","jproulx","EMPLOYEE"]
["noahm@csail.mit.edu","Manager,Computing/Network Infrastructure","Comp Sci & Artificial Intelligence Lab","Meyerhans","Noah","noahm","EMPLOYEE"]
["NIRA@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Manokharan","Niranjala","nira","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Westin","Carl-Fredrik","westin","EMPLOYEE"]
["MARISOL@W3.ORG","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Diaz","Marisol","marisold","EMPLOYEE"]
["DARLING@MIT.EDU","Database Administrator","Comp Sci & Artificial Intelligence Lab","Darling","Jeanne","jdarling","EMPLOYEE"]
["UNAMAY@CSAIL.MIT.EDU","Principal Research Scientist","Comp Sci & Artificial Intelligence Lab","O'Reilly","Una-May","unamay","EMPLOYEE"]
["ATREMELL@CSAIL.MIT.EDU","Human Resources Administrator","Comp Sci & Artificial Intelligence Lab","Tremelling","Ann","atremell","EMPLOYEE"]
["PALAY@CSAIL.MIT.EDU","SRS Program Staff","Comp Sci & Artificial Intelligence Lab","Palay","Victoria","palay","EMPLOYEE"]
["SUSAN@W3.ORG","SRS Program Staff","Comp Sci & Artificial Intelligence Lab","Westhaver","Susan","smwest","EMPLOYEE"]
["henryg@csail.mit.edu","Office Assistant II","Comp Sci & Artificial Intelligence Lab","Gonzalez","Henry","henryg","EMPLOYEE"]
["LYALL@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Lyall","Neena","lyall","EMPLOYEE"]
["TJG@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Greene","Thomas","tjg","EMPLOYEE"]
["CHUCK@THEORY.LCS.MIT.EDU","Senior Secretary","Comp Sci & Artificial Intelligence Lab","Wright","Charles","cwwright","EMPLOYEE"]
["LADYBUG@CSAIL.MIT.EDU","Office Assistant I","Comp Sci & Artificial Intelligence Lab","Lawthers","Anne","ladybug","EMPLOYEE"]
["eric@w3.org","Sponsored Research Technical Staff","Comp Sci & Artificial Intelligence Lab","Prud'Hommeaux","Eric","eric_ath","EMPLOYEE"]
["RON@CSAIL.MIT.EDU","Research Specialist","Comp Sci & Artificial Intelligence Lab","Wiken","Ronald","rwiken","EMPLOYEE"]
["LIUBA@LCS.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Shrira","Liuba","liuba","EMPLOYEE"]
["JBREWER@W3.ORG","Sponsored Research Technical Staff","Comp Sci & Artificial Intelligence Lab","Brewer","Judith","brewerj","EMPLOYEE"]
["cataldo@csail.MIT.EDU","Administrative Staff Assistant","Comp Sci & Artificial Intelligence Lab","Cataldo","Teresa","tcoates","EMPLOYEE"]
["TY@MIT.EDU","Computer Support Assistant","Comp Sci & Artificial Intelligence Lab","Sealy","Tyrone","ty","EMPLOYEE"]
["JANIE@CSAIL.MIT.EDU","Financial Assistant II","Comp Sci & Artificial Intelligence Lab","Porter-Nichols","Janie","janiep","EMPLOYEE"]
["JACKC@CSAIL.MIT.EDU","Assistant Director/Infrastructure","Comp Sci & Artificial Intelligence Lab","Costanza","John","jackc","EMPLOYEE"]
["DEMIRDJI@CSAIL.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Demirdjian","David","demirdji","EMPLOYEE"]
["tk@mit.edu","Senior Research Scientist","Comp Sci & Artificial Intelligence Lab","Knight","Thomas","tk","EMPLOYEE"]
["NHM@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Margolus","Norman","nhm","EMPLOYEE"]
["GLASS@MIT.EDU","Principal Research Scientist","Comp Sci & Artificial Intelligence Lab","Glass","James","glass","EMPLOYEE"]
["mr@csail.mit.edu","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Rebelo","Maria","mrebelo","EMPLOYEE"]
["MDICENZO@MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","DiCenzo","Michael","mdicenzo","EMPLOYEE"]
["VERDE@MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","Sargent","Richard","verde","EMPLOYEE"]
["KJCARPEN@PLANT.MIT.EDU","Electrician","Facilities Repair & Maintenance","Carpenter","Kevin","kjcarpen","EMPLOYEE"]
["COLEARY@MIT.EDU","Painter","Facilities Repair & Maintenance","O'Leary","Charles","coleary","EMPLOYEE"]
["NCUNNING@MIT.EDU","Metalworker","Facilities Repair & Maintenance","Cunningham","Neil","ncunning","EMPLOYEE"]
["JCOCCOLU@PLANT.MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Coccoluto","Joseph","jcoccolu","EMPLOYEE"]
["EPMOORE@MIT.EDU","Carpenter","Facilities Repair & Maintenance","Moore","Edward","epmoore","EMPLOYEE"]
["RARENA@PLANT.MIT.EDU","Supervisor, Repair & Maint - C Zone","Facilities Repair & Maintenance","Arena","Robin","rarena","EMPLOYEE"]
["DDEPO@PLANT.MIT.EDU","Financial Assistant II","Facilities Repair & Maintenance","DiPasquale","Daniel","ddepo","EMPLOYEE"]
["JQUINN@PLANT.MIT.EDU","Electrician","Facilities Repair & Maintenance","Quinn","John","jdquinn","EMPLOYEE"]
["AREBELO@MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Rebelo","Antonio","arebelo","EMPLOYEE"]
["JCCLARK@PLANT.MIT.EDU","Plumber","Facilities Repair & Maintenance","Clark","Joseph","jcclark","EMPLOYEE"]
["KDORAN@MIT.EDU","High Voltage Electrician","Facilities Repair & Maintenance","Doran","Kevin","kdoran","EMPLOYEE"]
["mcarbone@mit.edu","Truck Driver","Facilities Repair & Maintenance","Carbone","Michael","mcarbone","EMPLOYEE"]
["SLEMIEUX@MIT.EDU","Generator Mechanic","Facilities Repair & Maintenance","Lemieux","Stephen","slemieux","EMPLOYEE"]
["SFLANAGA@PLANT.MIT.EDU","Facilities Assistant II","Facilities Repair & Maintenance","Flanagan","Sharon","sflanaga","EMPLOYEE"]
["TCONNOLL@PLANT.MIT.EDU","Electrician","Facilities Repair & Maintenance","Connolly","Thomas","conno","EMPLOYEE"]
["RVOLLEMA@MIT.EDU","Painter","Facilities Repair & Maintenance","Vollemans","Richard","rvollema","EMPLOYEE"]
["SBRENNER@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Brenner","Scott","sbrenner","EMPLOYEE"]
["gbarney@mit.edu","Electrician","Facilities Repair & Maintenance","Barney","Garry","gbarney","EMPLOYEE"]
["JMANNION@PLANT.MIT.EDU","Senior Mechanical Engineer","Facilities Repair & Maintenance","Mannion","John","jmannion","EMPLOYEE"]
["DGUSTAFS@PLANT.MIT.EDU","Plumber","Facilities Repair & Maintenance","Gustafson","Daniel","dgustafs","EMPLOYEE"]
["RGRAY@PLANT.MIT.EDU","Instrument Systems Worker","Facilities Repair & Maintenance","Gray","Robert","rgray","EMPLOYEE"]
["DKELBLE@MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Kelble","Daniel","dkelble","EMPLOYEE"]
["TFARINO@PLANT.MIT.EDU","Steamfitter","Facilities Repair & Maintenance","Farino","Theodore","tfarino","EMPLOYEE"]
["JTSULLIV@MIT.EDU","Locksmith","Facilities Repair & Maintenance","Sullivan","Jerome","jtsulliv","EMPLOYEE"]
["JMAGALHA@MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Magalhaes","Jose","jmagalha","EMPLOYEE"]
["RHADGE@MIT.EDU","Carpenter","Facilities Repair & Maintenance","Hadge","Richard","rhadge","EMPLOYEE"]
["CCABRITA@MIT.EDU","Truck Driver","Facilities Repair & Maintenance","Cabrita","Custodio","ccabrita","EMPLOYEE"]
["WALATTA@PLANT.MIT.EDU","Plumber","Facilities Repair & Maintenance","Latta","Walter","walatta","EMPLOYEE"]
["SAWICKI@MIT.EDU","Electrician","Facilities Repair & Maintenance","Sawicki","Dominic","sawicki","EMPLOYEE"]
["ALTO@MIT.EDU","Supervisor, Repair & Maintenance","Facilities Repair & Maintenance","Small","Anthony","alto","EMPLOYEE"]
["LSTJOHN@PLANT.MIT.EDU","Steamfitter","Facilities Repair & Maintenance","St John","Laurence","lstjohn","EMPLOYEE"]
["KMCONNOL@PLANT.MIT.EDU","Asst Manager, Repair and Maintenance","Facilities Repair & Maintenance","Connolly","Kevin","kmconnol","EMPLOYEE"]
["PCLISBEE@MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Clisbee","Paul","pclisbee","EMPLOYEE"]
["mmcorrei@plant.mit.edu","Supervisor, Repair & Maint - Piping Systems","Facilities Repair & Maintenance","Correira","Michael","mmcorrei","EMPLOYEE"]
["JFICARRA@PLANT.MIT.EDU","Electrician","Facilities Repair & Maintenance","Ficarra","Joseph","jficarra","EMPLOYEE"]
["JPVELLA@MIT.EDU","Sr. Supervisor, R&M, Carpentry/Structura","Facilities Repair & Maintenance","Vella","Joseph","jpvella","EMPLOYEE"]
["KCOLLUPY@MIT.EDU","Senior Administrative Assistant","Facilities Repair & Maintenance","Collupy","Katherine","kcollupy","EMPLOYEE"]
["JOVELLA@MIT.EDU","Stock Clerk, Facilities","Facilities Repair & Maintenance","Vella","Joseph","jovella","EMPLOYEE"]
["EUPREMIO@PLANT.MIT.EDU","Electrician","Facilities Repair & Maintenance","Piccinonno","Eupremio","eupremio","EMPLOYEE"]
["DGIBBONS@MIT.EDU","Electrician","Facilities Repair & Maintenance","Gibbons","Dean","dgibbons","EMPLOYEE"]
["MSPEZ@PLANT.MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","Spezzano","Michael","mspez","EMPLOYEE"]
["JJBORGES@MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","Borges","Jose","jjborges","EMPLOYEE"]
["JCARLISL@MIT.EDU","Carpenter","Facilities Repair & Maintenance","Carlisle","Judd","jcarlisl","EMPLOYEE"]
["AVIENS@PLANT.MIT.EDU","Instrument Systems Worker","Facilities Repair & Maintenance","Viens","Alan","aviens","EMPLOYEE"]
["markmac@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","MacCormack","Mark","markmac","EMPLOYEE"]
["AJSILVA@MIT.EDU","Supervisor, Repair & Maintenance","Facilities Repair & Maintenance","Silva","Anthony","ajsilva","EMPLOYEE"]
["TDOYLE@MIT.EDU","Supervisor, Procurement-R & M","Facilities Repair & Maintenance","Doyle","Tammy","tdoyle","EMPLOYEE"]
["RSTEWART@MIT.EDU","Carpenter","Facilities Repair & Maintenance","Stewart","Robert","rstewart","EMPLOYEE"]
["pmullins@plant.mit.edu","Carpenter","Facilities Repair & Maintenance","Mullins","Patrick","pmullins","EMPLOYEE"]
["JDENTREM@PLANT.MIT.EDU","Locksmith","Facilities Repair & Maintenance","D'Entremont","Joseph","jdentrem","EMPLOYEE"]
["RJMCIVER@PLANT.MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","McIver","Richard","rjmciver","EMPLOYEE"]
["BOBO@PLANT.MIT.EDU","Supervisor, Repair & Maint - HVAC/Instument Techs","Facilities Repair & Maintenance","Beaulieu","Ronald","bobo","EMPLOYEE"]
["SFERREIR@PLANT.MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Ferreira","Samorim","sferreir","EMPLOYEE"]
["JCOMOLET@PLANT.MIT.EDU","Steamfitter","Facilities Repair & Maintenance","Comoletti","Joseph","jcomolet","EMPLOYEE"]
["JCUCINOT@PLANT.MIT.EDU","Stock Clerk","Facilities Repair & Maintenance","Cucinotta","Joseph","jcucinot","EMPLOYEE"]
["RLOPES@PLANT.MIT.EDU","Electrician","Facilities Repair & Maintenance","Lopes","Ruben","rlopes","EMPLOYEE"]
["SKELLEY@mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Kelley","Sean","skelley","EMPLOYEE"]
["JNARCOTT@PLANT.MIT.EDU","Supervisor, Repair & Maint - Plumbing","Facilities Repair & Maintenance","Narcotta","John","jnarcott","EMPLOYEE"]
["CHEVY@MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","Broza","Donald","chevy","EMPLOYEE"]
["PMOTRONI@MIT.EDU","Supervisor, Repair & Maint - E Zone","Facilities Repair & Maintenance","Motroni","Paul","pmotroni","EMPLOYEE"]
["EGOSSELI@PLANT.MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","Gosselin","Edmond","egosseli","EMPLOYEE"]
["LBRADFOR@PLANT.MIT.EDU","Supervisor, Operations Center","Facilities Repair & Maintenance","Bradford","Linda","lbradfor","EMPLOYEE"]
["RKWISE@MIT.EDU","Steamfitter","Facilities Repair & Maintenance","Wise","Russell","rkwise","EMPLOYEE"]
["CKATIN@MIT.EDU","Plumber","Facilities Repair & Maintenance","Katin","Charles","ckatin","EMPLOYEE"]
["SJSMITH@MIT.EDU","Steamfitter","Facilities Repair & Maintenance","Smith","Shawn","sjsmith","EMPLOYEE"]
["WSCOTT@PLANT.MIT.EDU","Preventive Maintenance Engineer/Schedule","Facilities Repair & Maintenance","Scott","Warren","wscott","EMPLOYEE"]
["CPEREIRA@MIT.EDU","Painter","Facilities Repair & Maintenance","Pereira","Carlos","cpereira","EMPLOYEE"]
["KCCARTY@PLANT.MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Carty","Keith","kccarty","EMPLOYEE"]
["SMCHUGH@MIT.EDU","Plumber","Facilities Repair & Maintenance","McHugh","Stephen","smchugh","EMPLOYEE"]
["SCLUTE@PLANT.MIT.EDU","Locksmith","Facilities Repair & Maintenance","Clute","Sharon","sclute","EMPLOYEE"]
["SROBINSO@PLANT.MIT.EDU","Plumber","Facilities Repair & Maintenance","Robinson","Stephen","srobinso","EMPLOYEE"]
["GCELLUCC@MIT.EDU","Carpenter","Facilities Repair & Maintenance","Cellucci","Gerard","gcellucc","EMPLOYEE"]
["marshak@MIT.EDU",null,"Chemistry","Marshak","Michael","marshak","STUDENT","G"]
[null,null,null,"Ando","Megumi","mando","STUDENT"]
["wmk@MIT.EDU",null,"Physics","Kaminsky","William","wmk","STUDENT","G"]
["cdfield@MIT.EDU",null,"Mechanical Engineering","Field","Charles","cdfield","STUDENT",4]
["yulium@MIT.EDU",null,"Materials Science and Eng","Tolstova","Yulia","yulium","STUDENT",4]
["jsuresh@MIT.EDU",null,"Physics","Suresh","Joshua","jsuresh","STUDENT",4]
["laij888@MIT.EDU",null,"Electrical Eng & Computer Sci","Lai","Jeremy","laij888","STUDENT",4]
["ayushman@MIT.EDU",null,"Chemical Engineering","Ghosh","Ayushman","ayushman","STUDENT",4]
["andreasn@MIT.EDU",null,"Mechanical Engineering","Nanopoulos","Andrew","andreasn","STUDENT",4]
["smian@MIT.EDU",null,"Biological Engineering","Mian","Sophia","smian","STUDENT",4]
["sterline@MIT.EDU",null,"Mathematics","Sterling","Ethan","sterline","STUDENT",4]
["dawn@MIT.EDU",null,"Mechanical Engineering","Wendell","Dawn","dawn","STUDENT","G"]
["melissar@MIT.EDU",null,"Mechanical Engineering","Read","Melissa","melissar","STUDENT","G"]
["maysunh@MIT.EDU",null,"Electrical Eng & Computer Sci","Hasan","Maysun","maysunh","STUDENT",4]
["ilee@MIT.EDU",null,"Management","Lee","Irene","ilee","STUDENT",4]
["johnw@MIT.EDU",null,"Mechanical Engineering","Williams","John","johnw","STUDENT",4]
["herbst@MIT.EDU",null,"Electrical Eng & Computer Sci","Herbst","Steven","herbst","STUDENT",4]
["jigold@MIT.EDU",null,"Biological Engineering","Goldstein","Jacqueline","jigold","STUDENT",4]
["gpratt@MIT.EDU",null,"Chemical Engineering","Pratt","George","gpratt","STUDENT",4]
["bmpark@MIT.EDU",null,"Physics","Park","Benjamin","bmpark","STUDENT",4]
["masont@MIT.EDU",null,"Electrical Eng & Computer Sci","Tang","Mason","masont","STUDENT",4]
["meenav@MIT.EDU",null,"Civil and Environmental Eng","Viswanath","Meena","meenav","STUDENT",3]
["jkday@MIT.EDU",null,"Mechanical Engineering","Day","Julia","jkday","STUDENT",4]
["sponda@MIT.EDU",null,"Aeronautics and Astronautics","Ponda","Sameera","sponda","STUDENT","G"]
["arkhipov@MIT.EDU",null,"Mathematics","Arkhipov","Aleksandr","arkhipov","STUDENT",4]
["wesbrown@MIT.EDU",null,"Mathematics","Brown","Wesley","wesbrown","STUDENT",4]
["sgross@MIT.EDU",null,"Electrical Eng & Computer Sci","Gross","Samuel","sgross","STUDENT","G"]
["zhzhang@MIT.EDU",null,"Mechanical Engineering","Zhang","Zihao","zhzhang","STUDENT",4]
["jennam@MIT.EDU",null,"Mechanical Engineering","McKown","Jenna","jennam","STUDENT",4]
["vijayu@MIT.EDU",null,"Electrical Eng & Computer Sci","Umapathy","Vijay","vijayu","STUDENT",4]
["pengel@MIT.EDU",null,"Mathematics","Engel","Philip","pengel","STUDENT",4]
["jbourbns@MIT.EDU",null,"Aeronautics and Astronautics","Bourbonnais","Jack","jbourbns","STUDENT",4]
["eli1@MIT.EDU",null,"Biological Engineering","Ben-Joseph","Eli","eli1","STUDENT",4]
["mikekuo@MIT.EDU",null,"Electrical Eng & Computer Sci","Kuo","Michael","mikekuo","STUDENT",4]
["david_li@MIT.EDU",null,"Electrical Eng & Computer Sci","Li","David","david_li","STUDENT",4]
["aspicer@MIT.EDU",null,"Electrical Eng & Computer Sci","Spicer","Alexander","aspicer","STUDENT","G"]
["chungc@MIT.EDU",null,"Electrical Eng & Computer Sci","Chan","Chung","chungc","STUDENT","G"]
["marthab@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Buckley","Martha","marthab","STUDENT","G"]
["lwaller@MIT.EDU",null,"Electrical Eng & Computer Sci","Waller","Laura","lwaller","STUDENT","G"]
["tanyacg@MIT.EDU",null,"Aeronautics and Astronautics","Garza","Tanya","tanyacg","STUDENT","G"]
["saigal@MIT.EDU",null,"Mechanical Engineering","Saigal","Amrita","saigal","STUDENT",4]
["keara@MIT.EDU",null,"Biology","Lane","Keara","keara","STUDENT","G"]
["lmesseri@MIT.EDU",null,"Science, Technology & Society","Messeri","Lisa","lmesseri","STUDENT","G"]
["carrieb@MIT.EDU",null,"Architecture","Brown","Carrie","carrieb","STUDENT","G"]
["awbryan@MIT.EDU",null,"Health Sciences & Technology","Bryan","Allen","awbryan","STUDENT","G"]
["jeffa@MIT.EDU",null,"Mathematics","Aristoff","Jeffrey","jeffa","STUDENT","G"]
["mukherji@MIT.EDU",null,"Health Sciences & Technology","Mukherji","Shankar","mukherji","STUDENT","G"]
["a_shi@MIT.EDU",null,"Health Sciences & Technology","Shi","Amy","a_shi","STUDENT","G"]
["mszulcz@MIT.EDU",null,"Civil and Environmental Eng","Szulczewski","Michael","mszulcz","STUDENT","G"]
["sabrevln@MIT.EDU",null,"Engineering Systems Division","Broniatowski","David","sabrevln","STUDENT","G"]
["hotcha@MIT.EDU",null,"System Design & Management Prg","Moore","Michael","hotcha","STUDENT","G"]
["darreny@MIT.EDU",null,"Electrical Eng & Computer Sci","Yin","Darren","darreny","STUDENT",4]
["adam_s@MIT.EDU",null,"Mathematics","Schwartz","Adam","adam_s","STUDENT",4]
["yhuang9@MIT.EDU",null,"Electrical Eng & Computer Sci","Huang","Yan","yhuang9","STUDENT",3]
["mmayalu@MIT.EDU",null,"Mechanical Engineering","Mayalu","Michaelle","mmayalu","STUDENT",4]
["ingaz@MIT.EDU",null,"Chemical Engineering","Berkelmans","Ingrid","ingaz","STUDENT","G"]
["choihj@MIT.EDU",null,"Mechanical Engineering","Choi","Heejin","choihj","STUDENT","G"]
["yangzh@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Zhang","Yang","yangzh","STUDENT","G"]
["nakib@MIT.EDU",null,"Electrical Eng & Computer Sci","Nakiboglu","Baris","nakib","STUDENT","G"]
["tzhu@MIT.EDU",null,"Health Sciences & Technology","Zhu","Ting","tzhu","STUDENT","G"]
["travler@MIT.EDU",null,"Engineering Systems Division","Franck","Travis","travler","STUDENT","G"]
["fmora@MIT.EDU",null,"Electrical Eng & Computer Sci","Mora","Federico","fmora","STUDENT",4]
["wenbang@MIT.EDU",null,"Electrical Eng & Computer Sci","Xu","Wenbang","wenbang","STUDENT","G"]
["emn@MIT.EDU",null,"Biological Engineering","Noonan","Ericka","emn","STUDENT","G"]
["sunx@MIT.EDU",null,"Operations Research","Sun","Xu","sunx","STUDENT","G"]
["xsu@MIT.EDU",null,"Materials Science and Eng","Su","Xingfang","xsu","STUDENT","G"]
["vtan@MIT.EDU",null,"Electrical Eng & Computer Sci","Tan","Vincent","vtan","STUDENT","G"]
["xaq@MIT.EDU",null,"Health Sciences & Technology","Wissner-Gross","Zachary","xaq","STUDENT","G"]
["roberto@MIT.EDU",null,"Engineering Systems Division","Perez-Franco","Roberto","roberto","STUDENT","G"]
["nscb@MIT.EDU",null,"Science, Technology & Society","Buchanan","Nicholas","nscb","STUDENT","G"]
["vaurynov@MIT.EDU",null,"Physics","Vaurynovich","Siarhei","vaurynov","STUDENT","G"]
["jithin@MIT.EDU",null,"Chemical Engineering","Tan","Jit Hin","jithin","STUDENT","G"]
["hmyan@MIT.EDU",null,"Mechanical Engineering","Yan","Hongmei","hmyan","STUDENT","G"]
["alawi@MIT.EDU",null,"Electrical Eng & Computer Sci","Mohammad","Ali","alawi","STUDENT","G"]
["atsankov@MIT.EDU",null,"Electrical Eng & Computer Sci","Tsankov","Alexander","atsankov","STUDENT","G"]
["ifenty@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Fenty","Ian","ifenty","STUDENT","G"]
["nmann@MIT.EDU",null,"Health Sciences & Technology","Mann","Nina","nmann","STUDENT","G"]
["lindc@MIT.EDU",null,"Physics","Lin","Dacheng","lindc","STUDENT","G"]
["deryaa@MIT.EDU",null,"Mechanical Engineering","Akkaynak","Derya","deryaa","STUDENT","G"]
["salo@MIT.EDU",null,"Urban Studies and Planning","Coslovsky","Salo","salo","STUDENT","G"]
["amengual@MIT.EDU",null,"Political Science","Amengual","Matthew","amengual","STUDENT"]
["catcraft@MIT.EDU",null,"Urban Studies and Planning","Ashcraft","Catherine","catcraft","STUDENT","G"]
["kym@MIT.EDU",null,"Chemical Engineering","Mao","Kangyi","kym","STUDENT","G"]
["emu@MIT.EDU",null,"Prog in Media Arts Sciences","Sun","Amy","emu","STUDENT","G"]
["parkmin@MIT.EDU",null,"Electrical Eng & Computer Sci","Park","Min","parkmin","STUDENT","G"]
["hlzhang@MIT.EDU",null,"Economics","Zhang","Hongliang","hlzhang","STUDENT","G"]
["smbae@MIT.EDU",null,"Electrical Eng & Computer Sci","Bae","Soonmin","smbae","STUDENT","G"]
["dforney@MIT.EDU",null,"Mechanical Engineering","Forney","David","dforney","STUDENT","G"]
["yokos@MIT.EDU",null,"Health Sciences & Technology","Saikachi","Yoko","yokos","STUDENT","G"]
["matulef@MIT.EDU",null,"Mathematics","Matulef","Kevin","matulef","STUDENT","G"]
["vlad@MIT.EDU",null,"Electrical Eng & Computer Sci","Bychkovsky","Vladimir","vlad","STUDENT","G"]
["mckay@MIT.EDU",null,"Urban Studies and Planning","McKay","Shannon","mckay","STUDENT","G"]
["mbayro@MIT.EDU",null,"Chemistry","Bayro","Marvin","mbayro","STUDENT","G"]
["nikolova@MIT.EDU",null,"Electrical Eng & Computer Sci","Nikolova","Evdokia","nikolova","STUDENT","G"]
["kshine@MIT.EDU",null,"Health Sciences & Technology","Shine","Kristy","kshine","STUDENT","G"]
["tdajani@MIT.EDU",null,"System Design & Management Prg","Dajani","Tarek","tdajani","STUDENT","G"]
["tpmj@MIT.EDU",null,"Mechanical Engineering","Johnson","Timothy","tpmj","STUDENT","G"]
["shahriar@MIT.EDU",null,"Electrical Eng & Computer Sci","Khushrushahi","Shahriar","shahriar","STUDENT","G"]
["ziadg@MIT.EDU",null,"Chemistry","Ganim","Ziad","ziadg","STUDENT","G"]
["theo_w@MIT.EDU",null,"Operations Research","Weber","Theophane","theo_w","STUDENT","G"]
["nixa37@MIT.EDU",null,"Mathematics","Nix","Alex","nixa37","STUDENT",4]
["schrauth@MIT.EDU",null,"Mechanical Engineering","Schrauth","Anthony","schrauth","STUDENT","G"]
["yks@MIT.EDU",null,"Electrical Eng & Computer Sci","Shen","Yuan","yks","STUDENT","G"]
["djquinn@MIT.EDU",null,"Mechanical Engineering","Quinn","David","djquinn","STUDENT","G"]
["hji@MIT.EDU",null,"Mechanical Engineering","In","Hyun Jin","hji","STUDENT","G"]
["wmlopes@MIT.EDU",null,"Mathematics","Lopes","William","wmlopes","STUDENT","G"]
["wherring@MIT.EDU",null,"Electrical Eng & Computer Sci","Herrington","William","wherring","STUDENT","G"]
["cwchen@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Chen","Chin-Wu","cwchen","STUDENT","G"]
["fkamisli@MIT.EDU",null,"Electrical Eng & Computer Sci","Kamisli","Fatih","fkamisli","STUDENT","G"]
["cegeon@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Chan","Cegeon","cegeon","STUDENT","G"]
["lindy@MIT.EDU",null,"Physics","Blackburn","Lindy","lindy","STUDENT","G"]
["farr@MIT.EDU",null,"Physics","Farr","Will","farr","STUDENT","G"]
["opolon@MIT.EDU",null,"Engineering Systems Division","Opolon","David","opolon","STUDENT","G"]
["kono@MIT.EDU",null,"Nuclear Engineering","Kohno","Haruhiko","kono","STUDENT","G"]
["MICHAEL.GAGNON@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Gagnon","Michael","mi20784","EMPLOYEE"]
["DDAY@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Day","Diane","di11994","EMPLOYEE"]
["CKLIN@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Lin","Chit-Kwan","ch21881","EMPLOYEE"]
["JHALL@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Hall","Jeffrey","je20669","EMPLOYEE"]
["ESIMPSON@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Simpson","Eric","er20605","EMPLOYEE"]
["MIKE.D@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Dauphinais","Michael","mi20441","EMPLOYEE"]
["URI@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Blumenthal","Uri","ur20980","EMPLOYEE"]
["MRKERCHER@LL.MIT.EDU","LL - Assistant Group Leader","Lincoln Laboratory","Kercher","Matthew","ma21028","EMPLOYEE"]
["SEAN.OMELIA@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","O'Melia","Sean","se21056","EMPLOYEE"]
["MCHU@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Chu","Matthew","ma21074","EMPLOYEE"]
["CSACCA@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Sacca","Christopher","ch21279","EMPLOYEE"]
["AMNA@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Greaves","Amna","am20983","EMPLOYEE"]
["MWEYANT@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Weyant","Matthew","ma21105","EMPLOYEE"]
["SCHWERTNER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Schwertner","Daniel","da21081","EMPLOYEE"]
["DWIGHT.HUTCHENSON@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Hutchenson","Dwight","dw21161","EMPLOYEE"]
["JOSE.CABRAL@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Cabral","Jose","jo21065","EMPLOYEE"]
["CVWRIGHT@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Wright","Charles","ch21273","EMPLOYEE"]
["RYANWSMITH@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Smith","Ryan","ry21050","EMPLOYEE"]
["ASHAH@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Shah","Aakash","aa21029","EMPLOYEE"]
["JUSTIN.WARREN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Warren","Justin","ju21449","EMPLOYEE"]
["APETCHER@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Petcher","Adam","ad21316","EMPLOYEE"]
[null,"LL - Technical Staff","Lincoln Laboratory","Fossa","Carl","ca21356","EMPLOYEE"]
["BEN.GARRISON@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Garrison","Benjamin","bgarris","EMPLOYEE"]
["DAVID.QIU@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Qiu","David","da21219","EMPLOYEE"]
["TYLER.HOLLINGSWORTH@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Hollingsworth","Tyler","ty21198","EMPLOYEE"]
[null,"LL - Specialist","Lincoln Laboratory","Curry","Susan","su13585","EMPLOYEE"]
["BCHENG@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Cheng","Bow-Nan","bo21143","EMPLOYEE"]
["TROYSTER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Royster","Thomas","th21036","EMPLOYEE"]
["JASON.DUNCAN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Duncan","Jason","ja21420","EMPLOYEE"]
["AKAPADIA@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Kapadia","Apu","ap21416","EMPLOYEE"]
["BROOKE.SHRADER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Shrader","Brooke","br21349","EMPLOYEE"]
["BARBARA.TONEY@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Toney","Barbara","ba21264","EMPLOYEE"]
["S.SULLIVAN@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Sullivan","Shannon","sh21308","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","Fiske","Brian","br21393","EMPLOYEE"]
["CHRIS.TANNER@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Tanner","Christopher","ch21174","EMPLOYEE"]
["JHERZOG@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Herzog","Jonathan","jherzog","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","O'Shea","Shawn","sh20109","EMPLOYEE"]
["BRUCE.JORDAN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Jordan","Bruce","br21621","EMPLOYEE"]
["WCHEADLEY@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Headley","William","wi21901","EMPLOYEE"]
["WILLIE.HARRISON@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Harrison","Willie","wi21897","EMPLOYEE"]
["D.KHABASHESKU@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Khabashesku","Dmitry","dm21922","EMPLOYEE"]
["AMANDA.PETERS@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Peters","Amanda","am21959","EMPLOYEE"]
["SWARBIV@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Arbiv","Scott","sc21825","EMPLOYEE"]
["YWANG@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Wang","Ye","ye21867","EMPLOYEE"]
["DAVID.WARD@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Ward","David","dpward","EMPLOYEE"]
["C.LYDICK@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Lydick","Christopher","ch21875","EMPLOYEE"]
["KEVIN.CARTER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Carter","Kevin","ke21622","EMPLOYEE"]
["KAUFMANN@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Kaufmann","John","jo9282","EMPLOYEE"]
["J.GEISPERGER@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","Geisperger","Jeffrey","je21810","EMPLOYEE"]
[null,"LL - Associate Staff","Lincoln Laboratory","Cao","Yican","yi20125","EMPLOYEE"]
["JTRUELOVE@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Truelove","John","jo21662","EMPLOYEE"]
[null,"Summer Assistant/LL","Lincoln Laboratory","Hayes","Christopher","ch20642","EMPLOYEE"]
["DCONNELLY@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Connelly","Daniel","da21642","EMPLOYEE"]
["JAMES.RIORDAN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Riordan","James","ja21730","EMPLOYEE"]
["JOHN.MORAN@LL.MIT.EDU","Machinist A","Lincoln Laboratory","Moran","John","jpmoran","EMPLOYEE"]
["didonato@ll.mit.edu","Instrument Maker","Lincoln Laboratory","DiDonato","Roger","ro12565","EMPLOYEE"]
["TCHARRIS@LL.MIT.EDU","Instrument Maker","Lincoln Laboratory","Harris","Thomas","th9111","EMPLOYEE"]
["BRAY@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Bray","Bruce","br13730","EMPLOYEE"]
["ECORBETT@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Corbett","Edward","ed12083","EMPLOYEE"]
["WBOTELHO@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Botelho","W.","wk16212","EMPLOYEE"]
["GEORGESH@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Haldeman","George","ge14620","EMPLOYEE"]
["PARIS@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Paris","Janet","ja14937","EMPLOYEE"]
["FOLSHAW@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Olshaw","Frederick","fr13642","EMPLOYEE"]
["BLANGUIRAND@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Languirand","Brian","br13618","EMPLOYEE"]
["STEPHENS@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Stephens","Timothy","ti6320","EMPLOYEE"]
["MLANGUIRAND@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Languirand","Michael","mi11682","EMPLOYEE"]
["MASON@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Mason","Allan","al15126","EMPLOYEE"]
["RWLEE@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Lee","Robert","ro13557","EMPLOYEE"]
["rshields@ll.mit.edu","Senior Technician Chemical","Lincoln Laboratory","Shields","C","cr15819","EMPLOYEE"]
["WCASSIDY@LL.MIT.EDU","Editorial Assistant","Lincoln Laboratory","Cassidy","William","wi14837","EMPLOYEE"]
["RUSSO@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Russo","John","jo12792","EMPLOYEE"]
["VLAJINAC@LL.MIT.EDU","Division Head Emeritus","Lincoln Laboratory","Vlajinac","Milan","vlajinac","EMPLOYEE"]
["vibert@ll.mit.edu","Project Metalsmith","Lincoln Laboratory","Vibert","Paul","pa13995","EMPLOYEE"]
["MANDEVILLE@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Mandeville","David","da11541","EMPLOYEE"]
["svettese@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Vettese","Suzanne","su15333","EMPLOYEE"]
["DOVIDIO@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Dovidio","Michael","mi16899","EMPLOYEE"]
["DANEK@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Danek","Peg","pe16685","EMPLOYEE"]
["FAHEY@LL.MIT.EDU","Office Assistant II","Lincoln Laboratory","Fahey","Eric","er17495","EMPLOYEE"]
["abachrac@MIT.EDU",null,"Electrical Eng & Computer Sci","Bachrach","Abraham","abachrac","STUDENT","G"]
["hes@csail.mit.edu","Principal Research Scientist","Comp Sci & Artificial Intelligence Lab","Shrobe","Howard","hes","EMPLOYEE"]
["DCURTIS@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Curtis","Dorothy","dcurtis","EMPLOYEE"]
["CBRUINS@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Bruins","Carol","cbruins","EMPLOYEE"]
["ANTHONY@CSAIL.MIT.EDU","Technical Manager of Operations & Infras","Comp Sci & Artificial Intelligence Lab","Zolnik","Anthony","alz","EMPLOYEE"]
["BORIS@AI.MIT.EDU","Principal Research Scientist","Comp Sci & Artificial Intelligence Lab","Katz","Boris","borisk","EMPLOYEE"]
["sally@csail.mit.edu","Administrative Assistant I","Comp Sci & Artificial Intelligence Lab","Lee","Sally","hisally","EMPLOYEE"]
["JOANNE@csail.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Hanley","Joanne","jmtalbot","EMPLOYEE"]
["sfelshin@csail.mit.edu","Research Scientist","Comp Sci & Artificial Intelligence Lab","Felshin","Susan","sfelshin","EMPLOYEE"]
["ALEX@THEORY.LCS.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Shvartsman","Alex","alex_a_s","EMPLOYEE"]
["rladdaga@csail.mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Laddaga","Robert","rladdaga","EMPLOYEE"]
["RUDOLPH@LCS.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Rudolph","Larry","lrogel","EMPLOYEE"]
["djweitzner@csail.mit.edu","Technology and Society Domain Leader, W3C","Comp Sci & Artificial Intelligence Lab","Weitzner","Daniel","weitzner","EMPLOYEE"]
["RETI@AI.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Reti","Kalman","reti","EMPLOYEE"]
["JCMA@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Mallery","John","jcma","EMPLOYEE"]
["AWBERGER@CSAIL.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Berger","Arthur","awberger","EMPLOYEE"]
["ted@w3.org","Head of Systems Team","Comp Sci & Artificial Intelligence Lab","Guild","Edward","tguild","EMPLOYEE"]
["SUSANPEREZ@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Perez","Susan","sueperez","EMPLOYEE"]
["SOLLINS@csail.MIT.EDU","Principal Research Scientist","Comp Sci & Artificial Intelligence Lab","Sollins","Karen","sollins","EMPLOYEE"]
["jamey.hicks@nokia.com","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Hicks","James","jamey","EMPLOYEE"]
["IMBE@MIT.EDU","Administrative Assistant","Comp Sci & Artificial Intelligence Lab","Blackburn","Be","imbe","EMPLOYEE"]
["BRYT@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Bradley","Britton","bryt","EMPLOYEE"]
["JOE@LCS.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Polifroni","Joseph","jhp","EMPLOYEE"]
["amy@w3.org","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","van der Hiel","Amy","amyvdh","EMPLOYEE"]
["JTW@CSAIL.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Wroclawski","John","jtw","EMPLOYEE"]
["rhhu@csail.mit.edu","Research Scientist","Comp Sci & Artificial Intelligence Lab","Hurwitz","Roger","rhhu","EMPLOYEE"]
["maysoon@csail.mit.edu","Administrative Assistant I","Comp Sci & Artificial Intelligence Lab","Hamdiyyah","Maysoon","maysoon","EMPLOYEE"]
["CYPHERS@MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Cyphers","David","cyphers","EMPLOYEE"]
["SWICK@CSAIL.MIT.EDU","Technology & Society Domain Leader","Comp Sci & Artificial Intelligence Lab","Swick","Ralph","swick","EMPLOYEE"]
["WLEHR@MIT.EDU","Research Associate","Comp Sci & Artificial Intelligence Lab","Lehr","William","wlehr","EMPLOYEE"]
["wollman@csail.mit.edu","Sponsored Research Technical Staff","Comp Sci & Artificial Intelligence Lab","Wollman","Garrett","wollman","EMPLOYEE"]
["ILH@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Hetherington","Irvine","ilh","EMPLOYEE"]
["WJL@MIT.EDU","Principal Research Associate","Comp Sci & Artificial Intelligence Lab","Long","William","wjl","EMPLOYEE"]
["DOYLE@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Doyle","Jon","doyle","EMPLOYEE"]
["PAULR@CSAIL.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Robertson","Paul","paulr666","EMPLOYEE"]
["MOJDEH@MEDG.LCS.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Mohtashemi","Mojdeh","mojdeh","EMPLOYEE"]
["SIMONH@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Hernandez","Simon","simonh","EMPLOYEE"]
["SW@AI.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Wells","William","swells","EMPLOYEE"]
["jca@alum.mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Ankcorn","John","jca","EMPLOYEE"]
["JUSTIN@CSAIL.MIT.EDU","Senior Fiscal Officer","Comp Sci & Artificial Intelligence Lab","Wade","Justin","jwade","EMPLOYEE"]
["sandro@w3.org","Sponsored Research Technical Staff","Comp Sci & Artificial Intelligence Lab","Hawke","Sandro","hawke","EMPLOYEE"]
["DDC@CSAIL.MIT.EDU","Senior Research Scientist","Comp Sci & Artificial Intelligence Lab","Clark","David","ddc","EMPLOYEE"]
["BORCHARDT@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Borchardt","Gary","gborch","EMPLOYEE"]
["fisher@csail.mit.edu","Principal Research Scientist","Comp Sci & Artificial Intelligence Lab","Fisher","John","jwfisher","EMPLOYEE"]
["CONNOLLY@W3.ORG","Research Engineer","Comp Sci & Artificial Intelligence Lab","Connolly","Daniel","connolly","EMPLOYEE"]
["plh@w3.org","Research Engineer","Comp Sci & Artificial Intelligence Lab","Le Hegaret","Philippe","plehegar","EMPLOYEE"]
["JOVAN@CSAIL.MIT.EDU","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Popovic","Jovan","popovic","EMPLOYEE"]
["LIAM@W3.ORG","Research Engineer","Comp Sci & Artificial Intelligence Lab","Quin","Liam","ankh","EMPLOYEE"]
["MARTEN@MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Van Dijk","Marten","marten","EMPLOYEE"]
["TBUEHLER@CSAIL.MIT.EDU","Research Specialist","Comp Sci & Artificial Intelligence Lab","Buehler","Thomas","tbuehler","EMPLOYEE"]
["mdemaine@mit.edu","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Demaine","Martin","mdemaine","EMPLOYEE"]
["fernd@mit.edu","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","DeOliveira","Fernanda","fernd","EMPLOYEE"]
["EBRUCE@CSAIL.MIT.EDU","Director of Industry Partnerships","Comp Sci & Artificial Intelligence Lab","Bruce","Elizabeth","ej_bruce","EMPLOYEE"]
["bradley@mit.edu","Research Scientist","Comp Sci & Artificial Intelligence Lab","Kuszmaul","Bradley","bradley","EMPLOYEE"]
["marcia@csail.mit.edu","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Davidson","Marcia","marciad","EMPLOYEE"]
["yweiss@cs.huji.ac.il","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Weiss","Yair","yweiss","EMPLOYEE"]
["edwards@csail.mit.edu","Research Fellow","Comp Sci & Artificial Intelligence Lab","Edwards","Jonathan","jedwards","EMPLOYEE"]
["poka@mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Oka","Paul","poka","EMPLOYEE"]
["SHAWN@W3.ORG","Sponsored Research Technical Staff","Comp Sci & Artificial Intelligence Lab","Henry","Shawn","slhenry","EMPLOYEE"]
[null,"Research Scientist","Comp Sci & Artificial Intelligence Lab","Fischl","Bruce","fischl","EMPLOYEE"]
["jhp@csail.mit.edu","Project Manager, Program Analysis Group","Comp Sci & Artificial Intelligence Lab","Perkins","Jeff","perkinsj","EMPLOYEE"]
["SGREENSP@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Greenspan","Sol","sgreensp","EMPLOYEE"]
["alevin@csail.mit.edu","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Levin","Anat","anatl","EMPLOYEE"]
["dls@csail.mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Souvaine","Diane","dsouvain","EMPLOYEE"]
["ozlem@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Uzuner","Ozlem","ouzuner","EMPLOYEE"]
["SYLVAIN@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Jaume","Sylvain","sylvain","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Canetti","Ran","canetti","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Stoy","Joseph","stoy","EMPLOYEE"]
["lkagal@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Kagal","Lalana","lkagal","EMPLOYEE"]
["arolfe@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Rolfe","Philip","arolfe","EMPLOYEE"]
["MACALUSO@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Macaluso","Patrice","macaluso","EMPLOYEE"]
["erchoi@mit.edu","Financial Administrator","Comp Sci & Artificial Intelligence Lab","Choi","Elisabeth","erchoi","EMPLOYEE"]
["JUN@CSAIL.MIT.EDU","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Suzuki","Jun","jun_su","EMPLOYEE"]
["RCARR@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Carr","Robert","rcarr","EMPLOYEE"]
["PDONAGHE@PLANT.MIT.EDU","Plumber","Facilities Repair & Maintenance","Donaghey","Philip","pdonaghe","EMPLOYEE"]
["GPITARI@MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Pitari","Gerard","gpitari","EMPLOYEE"]
["JDENUCCE@MIT.EDU","Electrician","Facilities Repair & Maintenance","DeNucce","John","jdenucce","EMPLOYEE"]
["GCUNHA@PLANT.MIT.EDU","Glazier","Facilities Repair & Maintenance","Cunha","Gary","gcunha","EMPLOYEE"]
["SGILLIGA@PLANT.MIT.EDU","Senior Electrical Supervisor","Facilities Repair & Maintenance","Gilligan","Steven","sgilliga","EMPLOYEE"]
["epitari@mit.edu","Maintenance Mechanic","Facilities Repair & Maintenance","Pitari","Eric","epitari","EMPLOYEE"]
["TCALLAHA@PLANT.MIT.EDU","Instrument Systems Worker","Facilities Repair & Maintenance","Callahan","Thomas","tcallaha","EMPLOYEE"]
["KEWINN@MIT.EDU","Carpenter","Facilities Repair & Maintenance","Winn","Kenneth","kewinn","EMPLOYEE"]
["lstavins@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Stavinsky","Larry","lstavins","EMPLOYEE"]
["WMORAN@MIT.EDU","Painter","Facilities Repair & Maintenance","Moran","William","wmoran","EMPLOYEE"]
["WLUCAS@PLANT.MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Lucas","William","wlucas","EMPLOYEE"]
["WINN@MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","Banh","Nguyen","winn","EMPLOYEE"]
["JDORCEAN@MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Dorcean","Jean-Marie","jdorcean","EMPLOYEE"]
["BRICHARD@PLANT.MIT.EDU","Manager, Repair and Maintenance","Facilities Repair & Maintenance","Richard","Bernard","brichard","EMPLOYEE"]
["MCOTE@MIT.EDU","High Voltage Electrician","Facilities Repair & Maintenance","Cote","Mark","mcote","EMPLOYEE"]
["BDRINK@PLANT.MIT.EDU","Office Assistant I","Facilities Repair & Maintenance","Drinkwater","Bernadette","bdrink","EMPLOYEE"]
["gsaffie@plant.mit.edu","Sr. Zone Supervisor, Repairs & Maintenan","Facilities Repair & Maintenance","Saffie","Gary","gsaffie","EMPLOYEE"]
["cgilbert@plant.mit.edu","Communications Console Operator","Facilities Repair & Maintenance","Gilbert","Christopher","cgilbert","EMPLOYEE"]
["ALEGERE@MIT.EDU","Supervisor, Repair & Maintenance A Zone","Facilities Repair & Maintenance","Legere","Alan","alegere","EMPLOYEE"]
["sminacap@plant.mit.edu","Electrician","Facilities Repair & Maintenance","Minacapilli","Salvatore","sminacap","EMPLOYEE"]
["RSTRONG@MIT.EDU","Electrician","Facilities Repair & Maintenance","Strong","Robert","rstrong","EMPLOYEE"]
["kkopp@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Kopp","Kenneth","kkopp","EMPLOYEE"]
["shollow@mit.edu","Maintenance Mechanic","Facilities Repair & Maintenance","Hollowed","Stephen","shollow","EMPLOYEE"]
["wvellant@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Vellante","Walter","wvellant","EMPLOYEE"]
["dpulli@plant.mit.edu","Maintenance Mechanic","Facilities Repair & Maintenance","Pulli","David","dpulli","EMPLOYEE"]
["mhastie@plant.mit.edu","Communications Console Operator","Facilities Repair & Maintenance","Hastie","Michael","mhastie","EMPLOYEE"]
["fjessamy@plant.mit.edu","Sprinkler Mechanic","Facilities Repair & Maintenance","Jessamy","Furley","fjessamy","EMPLOYEE"]
["omejia@plant.mit.edu","Instrument Systems Worker","Facilities Repair & Maintenance","Mejia","Otto","omejia","EMPLOYEE"]
["dlauria@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Lauria","David","dlauria","EMPLOYEE"]
["mcweeney@plant.mit.edu","Maint Planner/Scheduler","Facilities Repair & Maintenance","McWeeney","Joseph","mcweeney","EMPLOYEE"]
["mcataldo@mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Cataldo","Mark","mcataldo","EMPLOYEE"]
["msmalley@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Smalley","Michael","msmalley","EMPLOYEE"]
["plyons@plant.mit.edu","Supervisor, Repair & Maint - 2nd Shift","Facilities Repair & Maintenance","Lyons","Paul","plyons","EMPLOYEE"]
["msavage@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Savage","Mark","msavage","EMPLOYEE"]
["DJBRAD@MIT.EDU","Steamfitter","Facilities Repair & Maintenance","Bradley","Donald","djbrad","EMPLOYEE"]
["jmuhamme@mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Muhammed","Jerry","jmuhamme","EMPLOYEE"]
["chonan@plant.mit.edu","Administrative Assistant I","Facilities Repair & Maintenance","Honan","Catheryn","chonan","EMPLOYEE"]
["adyment@mit.edu","Maintenance Mechanic","Facilities Repair & Maintenance","Dyment","Andrew","adyment","EMPLOYEE"]
["jfindlay@plant.mit.edu","Administrative Assistant II","Facilities Repair & Maintenance","Findlay","Janine","jfindlay","EMPLOYEE"]
["hespinal@plant.mit.edu","Maintenance Mechanic","Facilities Repair & Maintenance","Espinal","Henry","hespinal","EMPLOYEE"]
["jclancy@plant.mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Clancy","Joseph","jclancy","EMPLOYEE"]
["MGIAMBRO@MIT.EDU","Supervisor, Carpentry","Facilities Repair & Maintenance","Giambrone","Michael","mgiambro","EMPLOYEE"]
["trycolor55@aol.com","Carpenter","Facilities Repair & Maintenance","Mulrooney","James","jmulroon","EMPLOYEE"]
["wradochi@mit.edu","Supervisor, Repair & Maint - Fire Protection","Facilities Repair & Maintenance","Radochia","William","wradochi","EMPLOYEE"]
["MCOBB@MIT.EDU","Steamfitter","Facilities Repair & Maintenance","Cobb","Michael","mlkcobb","EMPLOYEE"]
["tblades@mit.edu","Senior Stock Clerk","Facilities Repair & Maintenance","Blades","Thomas","tblades","EMPLOYEE"]
["etkaczuk@mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Tkaczuk","Edward","etkaczuk","EMPLOYEE"]
["MPARSONS@MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Parsons","Michael","mparsons","EMPLOYEE"]
["pyork@mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","York","Paul","pyork","EMPLOYEE"]
["gdevince@mit.edu","Electrician","Facilities Repair & Maintenance","DeVincent","Gregory","gdevince","EMPLOYEE"]
["mrice@mit.edu","Electrician","Facilities Repair & Maintenance","Rice","Margaret","mrice","EMPLOYEE"]
["jpalkens@mit.edu","Mechanic (H&V)","Facilities Repair & Maintenance","Palkens","James","jpalkens","EMPLOYEE"]
["winnhomelink@comcast.net","Mechanic (H&V)","Facilities Repair & Maintenance","Winn","Alfred","awinn","EMPLOYEE"]
["gwest@mit.edu","Administrative Assistant I","Facilities Repair & Maintenance","West","Gloria","gwest","EMPLOYEE"]
["dtoconno@mit.edu","Sprinkler Mechanic","Facilities Repair & Maintenance","O'Connor","Desmond","dtoconno","EMPLOYEE"]
["MWELTER@MIT.EDU","Mechanic (H&V)","Facilities Repair & Maintenance","Welter","Michael","mwelter","EMPLOYEE"]
["MLAJOIE@PLANT.MIT.EDU","Instrument Systems Worker","Facilities Repair & Maintenance","Lajoie","Matthew","mlajoie","EMPLOYEE"]
["PDOHERTY@MIT.EDU","Electrician","Facilities Repair & Maintenance","Doherty","Philip","pdoherty","EMPLOYEE"]
["PLKAY@MIT.EDU","Plumber","Facilities Repair & Maintenance","Kay","Philip","plkay","EMPLOYEE"]
["DMINI@MIT.EDU","Electrician","Facilities Repair & Maintenance","Mini","Darren","dmini","EMPLOYEE"]
["JLEDBURY@MIT.EDU","Electrician","Facilities Repair & Maintenance","Ledbury","John","jledbury","EMPLOYEE"]
["JEHANSEN@PLANT.MIT.EDU","Steamfitter","Facilities Repair & Maintenance","Hansen","John","jehansen","EMPLOYEE"]
["JCALOURO@PLANT.MIT.EDU","Communications Console Operator","Facilities Repair & Maintenance","Calouro","Jeffrey","jcalouro","EMPLOYEE"]
["RLOCKHAR@MIT.EDU","Communications Console Operator","Facilities Repair & Maintenance","Lockhart","Richard","rlockhar","EMPLOYEE"]
["JJDAY@MIT.EDU","Power Plant Maintenance Mechanic","Facilities Utilities","Day","John","jjday","EMPLOYEE"]
["RMOORE@MIT.EDU","Superintendent, Utilities & Engineering","Facilities Utilities","Moore","Roger","rmoore","EMPLOYEE"]
["WSAUER@MIT.EDU","2nd Class Engineer","Facilities Utilities","Sauer","William","wsauer","EMPLOYEE"]
["DCROVO@MIT.EDU","Instrumentation Specialist, Facilities","Facilities Utilities","Crovo","Daniel","dcrovo","EMPLOYEE"]
["BGPEEBLE@MIT.EDU","2nd Class Engineer","Facilities Utilities","Peebles","Brian","bgpeeble","EMPLOYEE"]
["RLEMME@MIT.EDU","3rd Class Engineer","Facilities Utilities","Lemme","Richard","rlemme","EMPLOYEE"]
["sgay@mit.edu","2nd Class Engineer","Facilities Utilities","Gay","Stephen","sgay","EMPLOYEE"]
["jspinosa@mit.edu","3rd Class Engineer","Facilities Utilities","Spinosa","John","jspinosa","EMPLOYEE"]
["PGPODLEJ@MIT.EDU","3rd Class Engineer","Facilities Utilities","Podlejski","Peter","pgpodlej","EMPLOYEE"]
["BKELLEHE@MIT.EDU","2nd Class Engineer","Facilities Utilities","Kelleher","Barry","bkellehe","EMPLOYEE"]
["slapan@MIT.EDU",null,"Biology","Lapan","Sylvain","slapan","STUDENT","G"]
["hekim@MIT.EDU",null,"Management","Kim","Heekyung","hekim","STUDENT","G"]
["yadav@MIT.EDU",null,"System Design & Management Prg","Yadav","Shailendra","yadav","STUDENT","G"]
["ramon12@MIT.EDU",null,"Computational and Systems Bio","Salsas Escat","Ramon","ramon12","STUDENT","G"]
["txiao@MIT.EDU",null,"Wellesley Cross-Enrollment Pro","Xiao","Teng","txiao","STUDENT",3]
["amyjoie@MIT.EDU",null,"Electrical Eng & Computer Sci","Englehart","Amy","amyjoie","STUDENT","G"]
["onesimo@MIT.EDU",null,"Urban Studies and Planning","Flores Dewey","Onesimo","onesimo","STUDENT","G"]
["awhiton@MIT.EDU",null,"Prog in Media Arts Sciences","Whiton","Adam","awhiton","STUDENT","G"]
["acimovic@MIT.EDU",null,"Operations Research","Acimovic","Jason","acimovic","STUDENT","G"]
["piantado@MIT.EDU",null,"Brain and Cognitive Sciences","Piantadosi","Steven","piantado","STUDENT","G"]
["rmukamel@MIT.EDU",null,"Mathematics","Mukamel","Ronen","rmukamel","STUDENT","G"]
["hhashemi@MIT.EDU",null,"Mathematics","Hashemi","Hila","hhashemi","STUDENT","G"]
["rockjm@MIT.EDU",null,"Biology","Rock","Jeremy","rockjm","STUDENT","G"]
["clennon@MIT.EDU",null,"Mathematics","Lennon","Catherine","clennon","STUDENT","G"]
["y_alive@MIT.EDU",null,"Physics","Yoon","Sungho","y_alive","STUDENT","G"]
["ylwong@MIT.EDU",null,"Mathematics","Wong","Yee Lok","ylwong","STUDENT","G"]
["hautierg@MIT.EDU",null,"Materials Science and Eng","Hautier","Geoffroy","hautierg","STUDENT","G"]
["sungk@MIT.EDU",null,"Physics","Sung","Kevin","sungk","STUDENT","G"]
["xiechen@MIT.EDU",null,"Physics","Chen","Xie","xiechen","STUDENT","G"]
["heatherk@MIT.EDU",null,"Biology","Keys","Heather","heatherk","STUDENT","G"]
["colombo@MIT.EDU",null,"Chemistry","Colombo","Anthony","colombo","STUDENT","G"]
["lnr@MIT.EDU",null,"Biological Engineering","Robinson","Luke","lnr","STUDENT"]
["mslama@MIT.EDU",null,"Health Sciences & Technology","Slama","Michael","mslama","STUDENT","G"]
["arile@MIT.EDU",null,"Physics","Le","Ari","arile","STUDENT","G"]
["frankfan@MIT.EDU",null,"Aeronautics and Astronautics","Fan","Frank","frankfan","STUDENT","G"]
["sacl@MIT.EDU",null,"Mechanical Engineering","Sen","Yi-heng","sacl","STUDENT","G"]
["yetkin@MIT.EDU",null,"Physics","Yilmaz","Yetkin","yetkin","STUDENT","G"]
["terrence@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Blackburn","Terrence","terrence","STUDENT","G"]
["akhoury@MIT.EDU",null,"Chemical Engineering","Akhoury","Abhinav","akhoury","STUDENT","G"]
["ehomer@MIT.EDU",null,"Materials Science and Eng","Homer","Eric","ehomer","STUDENT","G"]
["langyang@MIT.EDU",null,"Civil and Environmental Eng","Yang","Lang","langyang","STUDENT","G"]
["avestruz@MIT.EDU",null,"Electrical Eng & Computer Sci","Avestruz","Al-Thaddeus","avestruz","STUDENT","G"]
["omerp@MIT.EDU",null,"Linguistics and Philosophy","Preminger","Omer","omerp","STUDENT","G"]
["davidb3@MIT.EDU",null,"Aeronautics and Astronautics","Butts","David","davidb3","STUDENT","G"]
["dlfurse@MIT.EDU",null,"Physics","Furse","Daniel","dlfurse","STUDENT","G"]
["andreads@MIT.EDU",null,"Physics","De Simone","Andrea","andreads","STUDENT","G"]
["hungan_c@MIT.EDU",null,"Electrical Eng & Computer Sci","Chang","Hung-An","hungan_c","STUDENT","G"]
["yssong@MIT.EDU",null,"Mechanical Engineering","Song","Yun Seong","yssong","STUDENT","G"]
["yutaki@MIT.EDU",null,"Aeronautics and Astronautics","Takiguchi","Yu","yutaki","STUDENT","G"]
["pdpanda@MIT.EDU",null,"Chemical Engineering","Panda","Priyadarshi","pdpanda","STUDENT","G"]
["alpstein@MIT.EDU",null,"Economics","Simsek","Alp","alpstein","STUDENT","G"]
["ranbel@MIT.EDU",null,"Electrical Eng & Computer Sci","Sun","Ranbel","ranbel","STUDENT",4]
["telomere@MIT.EDU",null,"Humanities and Science","Schwob","Anneke","telomere","STUDENT",4]
["ajsimon@MIT.EDU",null,"Biological Engineering","Simon","Anna","ajsimon","STUDENT",4]
["ahailes@MIT.EDU",null,"Electrical Eng & Computer Sci","Hailes","Amy","ahailes","STUDENT",4]
["nes@MIT.EDU",null,"Electrical Eng & Computer Sci","Serrano","Nathan","nes","STUDENT",4]
["amignot@MIT.EDU",null,"Management","Mignot","Armand","amignot","STUDENT",4]
["tprice@MIT.EDU",null,"Economics","Price","Thomas","tprice","STUDENT",4]
["biyeun@MIT.EDU",null,"Physics","Buczyk","Biyeun","biyeun","STUDENT",4]
["frusto@MIT.EDU",null,"Chemistry","Frausto","Fanny","frusto","STUDENT",4]
["altat@MIT.EDU",null,"Electrical Eng & Computer Sci","Tatarowicz","Aubrey","altat","STUDENT",4]
["jmathew@MIT.EDU",null,"Chemical Engineering","Mathew","Janice","jmathew","STUDENT",4]
["qingli87@MIT.EDU",null,"Management","Li","Qing","qingli87","STUDENT",4]
["cdderob@MIT.EDU",null,"Biology","DeRobertis","Charles","cdderob","STUDENT",4]
["dwhalen@MIT.EDU",null,"Mathematics","Whalen","Daniel","dwhalen","STUDENT",4]
["limkev@MIT.EDU",null,"Aeronautics and Astronautics","Lim","Kevin","limkev","STUDENT",4]
["lfan@MIT.EDU",null,"Chemistry","Liu","Fan","lfan","STUDENT",4]
["abibb@MIT.EDU",null,"Management","Bibb","Andrew","abibb","STUDENT",4]
["jdong@MIT.EDU",null,"Electrical Eng & Computer Sci","Dong","John","jdong","STUDENT",3]
["kikopher@MIT.EDU",null,"Mechanical Engineering","Peters","Chris","kikopher","STUDENT",4]
["noram@MIT.EDU",null,"Electrical Eng & Computer Sci","Micheva","Nora","noram","STUDENT",4]
["bardenc@MIT.EDU",null,"Aeronautics and Astronautics","Cleeland","Barden","bardenc","STUDENT",4]
["gogwilt@MIT.EDU",null,"Physics","GoGwilt","Cai","gogwilt","STUDENT",4]
["laurae@MIT.EDU",null,"Mathematics","Evans","Laura","laurae","STUDENT",4]
["sbraun@MIT.EDU",null,"Electrical Eng & Computer Sci","Braun","Stav","sbraun","STUDENT",4]
["cslink@MIT.EDU",null,"Mathematics","Link","Cordelia","cslink","STUDENT",4]
["selecus@MIT.EDU",null,"Nuclear Engineering","Smith","David","selecus","STUDENT",4]
["jshih@MIT.EDU",null,"Brain and Cognitive Sciences","Shih","Joanne","jshih","STUDENT",4]
["yosman1@MIT.EDU",null,"Management","Osman","Yousef","yosman1","STUDENT",4]
["nehalita@MIT.EDU",null,"Mechanical Engineering","Batra","Neha","nehalita","STUDENT",4]
["sbartel@MIT.EDU",null,"Electrical Eng & Computer Sci","Bartel","Steven","sbartel","STUDENT",4]
["huynhle@MIT.EDU",null,"Mathematics","Huynh-Le","Minh-Phuong","huynhle","STUDENT",4]
["drv@MIT.EDU",null,"Electrical Eng & Computer Sci","Vickery","Daniel","drv","STUDENT",4]
["sbweiss@MIT.EDU",null,"Mechanical Engineering","Weiss","Samuel","sbweiss","STUDENT",4]
["angelato@MIT.EDU",null,"Mathematics","Ratto","Angela","angelato","STUDENT",4]
["flemingk@MIT.EDU",null,"Chemical Engineering","Fleming","Kathleen","flemingk","STUDENT",4]
["yeseul@MIT.EDU",null,"Urban Studies and Planning","Kim","YeSeul","yeseul","STUDENT",4]
["brentm@MIT.EDU",null,"Aeronautics and Astronautics","McLaughlin","Brent","brentm","STUDENT",4]
["jvillgar@MIT.EDU",null,"Mathematics","Villeta-Garcia","Juan","jvillgar","STUDENT",4]
["jzy@MIT.EDU",null,"Mathematics","Yu","Julia","jzy","STUDENT",4]
["lcgraham@MIT.EDU",null,"Aeronautics and Astronautics","Graham","Lindley","lcgraham","STUDENT",4]
["woodson@MIT.EDU",null,"Physics","Duarte","Javier","woodson","STUDENT",4]
["cemilyd@MIT.EDU",null,"Chemical Engineering","Davidson","Emily","cemilyd","STUDENT",4]
["djimenez@MIT.EDU",null,"Civil and Environmental Eng","Jimenez","Daniel","djimenez","STUDENT",4]
["msberry@MIT.EDU",null,"Aeronautics and Astronautics","Berry","Michael","msberry","STUDENT",4]
["bphipps@MIT.EDU",null,"Chemistry","Phipps","William","bphipps","STUDENT",4]
["lindsayw@MIT.EDU",null,"Chemical Engineering","Wilhelmus","Lindsay","lindsayw","STUDENT",4]
["graceli@MIT.EDU",null,"Electrical Eng & Computer Sci","Li","Grace","graceli","STUDENT",4]
["jesskim@MIT.EDU",null,"Brain and Cognitive Sciences","Kim","Jessica","jesskim","STUDENT",4]
["wstyke@MIT.EDU",null,"Electrical Eng & Computer Sci","Styke","Wolfe","wstyke","STUDENT",4]
["houstone@MIT.EDU",null,"Mechanical Engineering","Houston","Emily","houstone","STUDENT",4]
["dalejan@MIT.EDU",null,"Chemistry","Robinson","Dale","dalejan","STUDENT",4]
["cvargas@MIT.EDU",null,"Aeronautics and Astronautics","Vargas","Carolina","cvargas","STUDENT",4]
["ginap@MIT.EDU",null,"Civil and Environmental Eng","Policelli","Gina","ginap","STUDENT",4]
["jeffzhou@MIT.EDU",null,"Chemical Engineering","Zhou","Jeffrey","jeffzhou","STUDENT",4]
["ede@MIT.EDU",null,"Electrical Eng & Computer Sci","Eisner","Eric","ede","STUDENT",4]
["jenallen@MIT.EDU",null,"Aeronautics and Astronautics","Allen","Jennifer","jenallen","STUDENT",4]
["ahsiao@MIT.EDU",null,"Electrical Eng & Computer Sci","Hsiao","Andrew","ahsiao","STUDENT",4]
["barnett@MIT.EDU",null,"Electrical Eng & Computer Sci","Barnett","John","barnett","STUDENT","G"]
["ainsleyb@MIT.EDU",null,"Brain and Cognitive Sciences","Braun","Ainsley","ainsleyb","STUDENT",4]
["icrust@MIT.EDU",null,"Mechanical Engineering","Rust","Ian","icrust","STUDENT",4]
["cjhuang@MIT.EDU",null,"Brain and Cognitive Sciences","Huang","Caroline","cjhuang","STUDENT",4]
["mparton@MIT.EDU",null,"Civil and Environmental Eng","Parton","Marcus","mparton","STUDENT",4]
["fredbaba@MIT.EDU",null,"Electrical Eng & Computer Sci","Baba","Frederick","fredbaba","STUDENT",4]
["sadoian@MIT.EDU",null,"Electrical Eng & Computer Sci","Sadoian","Jared","sadoian","STUDENT",4]
["jleight@MIT.EDU",null,"Mechanical Engineering","Leighton","Joshua","jleight","STUDENT",4]
["clleung@MIT.EDU",null,"Chemical Engineering","Leung","Cheuk","clleung","STUDENT",4]
["davidc_9@MIT.EDU",null,"Electrical Eng & Computer Sci","Chen","David","davidc_9","STUDENT",4]
["lnachbar@MIT.EDU",null,"Materials Science and Eng","Nachbar","Leslie","lnachbar","STUDENT",4]
["cme88@MIT.EDU",null,"Civil and Environmental Eng","Espinoza","Claudia","cme88","STUDENT",4]
["shanette@MIT.EDU",null,"Mechanical Engineering","Go","Shanette","shanette","STUDENT",4]
["gmg@MIT.EDU",null,"Civil and Environmental Eng","Grogan","Gillian","gmg","STUDENT",3]
["katwong@MIT.EDU",null,"Mechanical Engineering","Wong","WingShan","katwong","STUDENT",4]
["speth@MIT.EDU",null,"Mechanical Engineering","Speth","Raymond","speth","STUDENT","G"]
["hag@mit.edu",null,null,"HAGERTY","DANIEL","hag","EMPLOYEE"]
["mulligan@ll.mit.edu","Senior Inspector (Electronic)","Lincoln Laboratory","Mulligan","James","ja15176","EMPLOYEE"]
["JKULPAN@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Kulpan","James","ja16224","EMPLOYEE"]
["AFIRMANI@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Firmani","Alfred","al11923","EMPLOYEE"]
["KRUEGER@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Krueger","Robert","ro12841","EMPLOYEE"]
["pblanchette@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Blanchette","Pamela","pa16201","EMPLOYEE"]
["wanzalone@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Anzalone","Walter","wa16220","EMPLOYEE"]
["CNICK@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Nickerson","Charles","ch9997","EMPLOYEE"]
["CERRATI@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Cerrati","Vincent","vi7206","EMPLOYEE"]
["swill@ll.mit.edu","LL - Specialist","Lincoln Laboratory","Willman","Glenn","gl9591","EMPLOYEE"]
["ORENDER@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Orender","Joseph","jo11944","EMPLOYEE"]
["PLWARD@LL.MIT.EDU","LL - Assistant Group Leader","Lincoln Laboratory","Ward","Paula","plward","EMPLOYEE"]
["GLANGUIRAND@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Languirand","Gerard","ge13099","EMPLOYEE"]
["SETHERIDGE@LL.MIT.EDU","Instrument Maker","Lincoln Laboratory","Etheridge","Steven","st11855","EMPLOYEE"]
["arakelian@ll.mit.edu","Administrative Assistant I","Lincoln Laboratory","Arakelian","Noreen","no16402","EMPLOYEE"]
["HALVORSEN@LL.MIT.EDU","Project Technician Mechanical","Lincoln Laboratory","Halvorsen","Ralph","ra9560","EMPLOYEE"]
["ceastman@ll.mit.edu","LL - Specialist","Lincoln Laboratory","Eastman","Clayton","cl17531","EMPLOYEE"]
["bbennett@ll.mit.edu","Administrative Assistant II","Lincoln Laboratory","Bennett","Barbara","ba8366","EMPLOYEE"]
["KJL@LL.MIT.EDU","Editorial Assistant","Lincoln Laboratory","Laliberte","Kevin","ke13725","EMPLOYEE"]
["RGEMMA@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Gemma","Robert","ro14894","EMPLOYEE"]
["LONGTON@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Longton","Robert","ro13030","EMPLOYEE"]
["WARGER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Warger","John","warger","EMPLOYEE"]
["traniello@ll.mit.edu","Instrument Maker","Lincoln Laboratory","Traniello","Albert","al13661","EMPLOYEE"]
["JSTEWART@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Stewart","John","jo16500","EMPLOYEE"]
["CDONAHUE@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Donahue","Christopher","ch13207","EMPLOYEE"]
["ETHERIDGE@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Etheridge","Lisa","li12435","EMPLOYEE"]
["LAPENTA@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","LaPenta","Jason","the5","EMPLOYEE"]
["NATHANSON@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Nathanson","David","da5264","EMPLOYEE"]
["abelon@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Abelon","Martin","ma16460","EMPLOYEE"]
["CDEFRANZO@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","DeFranzo","Carmen","ca16619","EMPLOYEE"]
["SFRIGON@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Frigon","Sharon","sh16092","EMPLOYEE"]
["PCANNAVINO@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Cannavino","Paul","pa16073","EMPLOYEE"]
["JUDD@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Judd","Michael","mi12273","EMPLOYEE"]
["rcog@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Cogliano","Robert","ro8359","EMPLOYEE"]
["GORTON@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Gorton","Annmarie","an17479","EMPLOYEE"]
["DBAILEY@LL.MIT.EDU","Senior Administrative Assistant","Lincoln Laboratory","Bailey","Denise","de11507","EMPLOYEE"]
["SPMAHONEY@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Mahoney","Steven","spmahone","EMPLOYEE"]
["SKINNER@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Skinner","Ronald","ro12573","EMPLOYEE"]
["DAVISK@LL.MIT.EDU","Project Technician Electronic","Lincoln Laboratory","Davis","Keith","ke14078","EMPLOYEE"]
["MOWER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Mower","Todd","to13682","EMPLOYEE"]
["SINGELAIS@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Singelais","Carl","carlsing","EMPLOYEE"]
["tdsmith@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Smith","Thomas","th13366","EMPLOYEE"]
["SOBRIEN@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","O'Brien","Steve","st9453","EMPLOYEE"]
["HOWL@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Howell","Jon","jo13051","EMPLOYEE"]
["INGWERSENJ@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Ingwersen","John","jo15849","EMPLOYEE"]
["cwilson@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Wilson","Charles","cfwilson","EMPLOYEE"]
["BOUCHER@LL.MIT.EDU","Technician B Chemical","Lincoln Laboratory","Boucher","Roland","ro15955","EMPLOYEE"]
["MATOT@LL.MIT.EDU","Project Technician Chemical","Lincoln Laboratory","Matot","Glenn","gl15040","EMPLOYEE"]
["SBROSQUE@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Brosque","Steven","st13450","EMPLOYEE"]
["ahamilton@ll.mit.edu","Instrument Maker","Lincoln Laboratory","Hamilton","Alan","al8188","EMPLOYEE"]
["JMARTIN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Martin","James","ja7123","EMPLOYEE"]
["DCOSTA@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Costa","David","da16112","EMPLOYEE"]
["janetr@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Robertson","Janet","ja12388","EMPLOYEE"]
["TLUNNY@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Lunny","Thomas","th15717","EMPLOYEE"]
["BLANCHARD@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Blanchard","Deborah","de13677","EMPLOYEE"]
["SEAVER@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Seaver","Mark","ma11760","EMPLOYEE"]
["PANDERSO@LL.MIT.EDU","Project Technician Chemical","Lincoln Laboratory","Anderson","Peter","pe13349","EMPLOYEE"]
["MPADULA@LL.MIT.EDU","LL - Assistant Group Leader","Lincoln Laboratory","Padula","Mark","ma16160","EMPLOYEE"]
["jkrusz@ll.mit.edu","Instrument Maker","Lincoln Laboratory","Kruszkowski","John","jo12457","EMPLOYEE"]
["bfandel@ll.mit.edu","Instrument Maker","Lincoln Laboratory","Fandel","Brian","br13589","EMPLOYEE"]
["INGALLS@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Weatherwax","Michele","mi17491","EMPLOYEE"]
["BOLD@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Bold","David","da5276","EMPLOYEE"]
["SFORMAN@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Forman","Steven","st6482","EMPLOYEE"]
["dtardiff@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Tardiff","David","da17705","EMPLOYEE"]
["JBURNSIDE@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Burnside","Jamie","ja13132","EMPLOYEE"]
["LEONAS@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Bernotas","Leonas","le13192","EMPLOYEE"]
["GLOVER@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Glover","John","jo13632","EMPLOYEE"]
["JSCOZZ@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Scozzafava","Joseph","jo12222","EMPLOYEE"]
["burianek@ll.mit.edu","LL - Assistant Group Leader","Lincoln Laboratory","Burianek","Dennis","daburian","EMPLOYEE"]
["SULTANA@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Sultana","John","jo13935","EMPLOYEE"]
["stanley@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Stanley","Byron","byron","EMPLOYEE"]
["RAE@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Efromson","Ronald","ro12137","EMPLOYEE"]
["AGV@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Vogel","Anne","an15928","EMPLOYEE"]
["CEPERINI@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Perini","Craig","ceperini","EMPLOYEE"]
["DECEW@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","DeCew","Alan","aedecew","EMPLOYEE"]
["GENDREAU@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Gendreau","Charles","ch12422","EMPLOYEE"]
["boulet@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Boulet","Michael","mi17597","EMPLOYEE"]
["WRDAVIS@LL.MIT.EDU","Assistant Division Head, Lincoln Lab","Lincoln Laboratory","Davis","William","wi6310","EMPLOYEE"]
["NIEWOOD@LL.MIT.EDU","Division Head, Lincoln Laboratory","Lincoln Laboratory","Niewood","Eliahu","el15534","EMPLOYEE"]
["JAAKKO@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Lehtinen","Jaakko","jaakko","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Xu","Jinbo","j3xu","EMPLOYEE"]
["hajiagha@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Hajiaghayi","Mohammad Taghi","hajiagha","EMPLOYEE"]
["sheila@csail.mit.edu","Senior Administrative Assistant","Comp Sci & Artificial Intelligence Lab","Marian","Sheila","sheilam","EMPLOYEE"]
["rdd@mit.edu","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Dowell-Deen","Robin","rdd","EMPLOYEE"]
["keel@mit.edu","Research Scientist","Comp Sci & Artificial Intelligence Lab","Keel","Paul","keel","EMPLOYEE"]
["leortiz@csail.mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Ortiz","Luis","leortiz","EMPLOYEE"]
["shirer@csail.mit.edu","Assistant Director/Administration","Comp Sci & Artificial Intelligence Lab","Shirer","Karen","shirer","EMPLOYEE"]
["rclacson@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Lacson","Ronilda","rclacson","EMPLOYEE"]
["msh@nmr.mgh.harvard.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Hamalainen","Matti","mhamalai","EMPLOYEE"]
["pohl@csail.mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Pohl","Kilian","pohl","EMPLOYEE"]
["tali@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Kaufman-Halman","Tali","kaufmant","EMPLOYEE"]
["gonzo@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Byl","Katherine","gonzo","EMPLOYEE"]
["shivani@mit.edu","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Agarwal","Shivani","shivani","EMPLOYEE"]
["SNEDEKER@CSAIL.MIT.EDU","Fiscal Officer","Comp Sci & Artificial Intelligence Lab","Snedeker","Benjamin","snedeker","EMPLOYEE"]
["yevgen@theory.csail.mit.edu","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Dodis","Yevgeniy","dodis","EMPLOYEE"]
["girod@nms.csail.mit.edu","Research Scientist","Comp Sci & Artificial Intelligence Lab","Girod","Lewis","ldgirod","EMPLOYEE"]
["meaganl@mit.edu","iGEM Program Manager","Comp Sci & Artificial Intelligence Lab","Lizarazo","Meagan","meaganl","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Christian","Andrew","andrechr","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Avery","Brian","bravery","EMPLOYEE"]
["hofma@csail.mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Hofmann","Andreas","hofma","EMPLOYEE"]
["sajit@csail.mit.edu","Research Scientist","Comp Sci & Artificial Intelligence Lab","Rao","Satyajit","sajit","EMPLOYEE"]
["cooper@w3.org","Web Accessibility Engineer","Comp Sci & Artificial Intelligence Lab","Cooper","Michael","mnc","EMPLOYEE"]
["mujde@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Pamuk","Mujde","mujde","EMPLOYEE"]
["mmcgeach@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","McGeachie","Michael","mmcgeach","EMPLOYEE"]
["pvaliant@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Valiant","Paul","pvaliant","EMPLOYEE"]
["crussell@csail.mit.edu","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Russell","Colleen","colleenr","EMPLOYEE"]
["celiu@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Liu","Ce","celiu","EMPLOYEE"]
["etorresj@csail.mit.edu","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Torres-Jara","Eduardo","etorresj","EMPLOYEE"]
["gal@eecs.harvard.edu","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Gal","Yakov","kgal","EMPLOYEE"]
["mwalter@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Walter","Matthew","mwalter","EMPLOYEE"]
["nickh@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Harvey","Nicholas","nickh","EMPLOYEE"]
["msabuncu@csail.mit.edu","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Sabuncu","Mert","msabuncu","EMPLOYEE"]
["carreras@csail.mit.edu","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Carreras Perez","Xavier","xavierc","EMPLOYEE"]
["eugene@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Hsu","Eugene","eugene","EMPLOYEE"]
["gil@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Alterovitz","Gil","gil","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Bienkowska","Jadwiga","jadwigab","EMPLOYEE"]
["rachel@csail.mit.edu","Human Resources Coordinator","Comp Sci & Artificial Intelligence Lab","Avery","Rachel","ravery","EMPLOYEE"]
["jasonm@MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Miller","Jason","jasonm","EMPLOYEE"]
["akavia@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Akavia","Adi","akavia","EMPLOYEE"]
["IULIUV@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Vasilescu","Iuliu","iuliuv","EMPLOYEE"]
["jakebeal@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Beal","Jacob","jakebeal","EMPLOYEE"]
["newton@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Newton","Ryan","newton","EMPLOYEE"]
["tomyeh@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Yeh","Pei-Hsiu","tomyeh","EMPLOYEE"]
["lzollei@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Zollei","Lilla","lzollei","EMPLOYEE"]
["tieu@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Tieu","Kinh","tieu","EMPLOYEE"]
["prentice@MIT.EDU","Software Project Manager","Comp Sci & Artificial Intelligence Lab","Prentice","Samuel","prentice","EMPLOYEE"]
["jdorfman@csail.mit.edu","Systems Administrator for Theory Group","Comp Sci & Artificial Intelligence Lab","Dorfman","Jason","jdorfman","EMPLOYEE"]
["RBEVERLY@CSAIL.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Beverly","Robert","rbeverly","EMPLOYEE"]
["kkw@MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Waterman","K.","kkw","EMPLOYEE"]
["steve@csail.mit.edu","Lead Robotics Systems Engineer","Comp Sci & Artificial Intelligence Lab","Proulx","Stephen","sproulx","EMPLOYEE"]
["jilliana@mit.edu","Financial Assistant II","Comp Sci & Artificial Intelligence Lab","Auerbach","Jillian","jilliana","EMPLOYEE"]
["MC@CSAIL.MIT.EDU","Research Affiliate","Comp Sci & Artificial Intelligence Lab","schraefel","monica mc","sign","EMPLOYEE"]
[null,"Visiting Engineer","Comp Sci & Artificial Intelligence Lab","Womer","Matthew","mwomer","EMPLOYEE"]
["lukesf@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Fletcher","Luke","lukesf","EMPLOYEE"]
["kersting@csail.mit.edu","Research Affiliate","Comp Sci & Artificial Intelligence Lab","Kersting","Kristian","kersting","EMPLOYEE"]
["TROMER@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Tromer","Eran","tromer","EMPLOYEE"]
["mauro@w3.org","North American Business Manager","Comp Sci & Artificial Intelligence Lab","Nunez Abarca","Mauro","mauro_","EMPLOYEE"]
["iida@csail.mit.edu","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Iida","Fumiya","iida238","EMPLOYEE"]
["RPTRAUGHBER@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Traughber","Rachel","rptraug","EMPLOYEE"]
["BARBIC@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Barbic","Jernej","barbic","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Tay","Kah Keng","kahkeng","EMPLOYEE"]
["IAB02@CSAIL.MIT.EDU","International Visiting Student","Comp Sci & Artificial Intelligence Lab","Badr","Ibrahim","iab02","EMPLOYEE"]
["G_GOMEZ@CSAIL.MIT.EDU","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Gomez Betancur","Gabriel","g_gomez","EMPLOYEE"]
["VGANESH@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Ganesh","Vijay","viganesh","EMPLOYEE"]
["GKWAK@MIT.EDU","Technical Assistant","Comp Sci & Artificial Intelligence Lab","Kwak","Kil","gkwak","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Klein","Philip","pnklein","EMPLOYEE"]
["RITAP@CSAIL.MIT.EDU","Financial Administrator","Comp Sci & Artificial Intelligence Lab","Patel","Rita","ritap","EMPLOYEE"]
["MAHONY@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Mahony","Shaun","mahony","EMPLOYEE"]
["RAMKI@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Gummadi","Ramakrishna","ramki","EMPLOYEE"]
["KVL@MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Van Leemput","Koen","kvl","EMPLOYEE"]
["MERRIMAN@CSAIL.MIT.EDU","Human Resources Assistant","Comp Sci & Artificial Intelligence Lab","Merriman","John","jmerrima","EMPLOYEE"]
["TAMMY@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Riklin-Raviv","Tamar","tammyr","EMPLOYEE"]
["loido@MIT.EDU",null,"Chemistry","Do","Loi","loido","STUDENT","G"]
["BFERRICK@MIT.EDU","2nd Class Engineer","Facilities Utilities","Ferrick","Brian","bferrick","EMPLOYEE"]
["VCRAYTON@MIT.EDU","Engineering Assistant","Facilities Utilities","Crayton","Vaughn","vcrayton","EMPLOYEE"]
["PMAGNER@MIT.EDU","Utilities Cost Accountant","Facilities Utilities","Magner","Patricia","pmagner","EMPLOYEE"]
["LKELLEY@MIT.EDU","Manager, Maint. Central Utility Plant","Facilities Utilities","Kelley","Lawrence","lkelley","EMPLOYEE"]
["ALVA@PLANT.MIT.EDU","Administrative Assistant I","Facilities Utilities","Alvarado-Ortiz","Luzette","alva","EMPLOYEE"]
["CHILL@MIT.EDU","3rd Class Engineer","Facilities Utilities","Hill","Christopher","chill","EMPLOYEE"]
["cbentley@mit.edu","2nd Class Engineer","Facilities Utilities","Bentley","Chris","cbentley","EMPLOYEE"]
["rpreston@plant.mit.edu","Director, Utilities","Facilities Utilities","Preston","Randall","rpreston","EMPLOYEE"]
["CMARTIN@MIT.EDU","Administrative Assistant I","Facilities Utilities","Martin","Celestine","cmartin","EMPLOYEE"]
["jmcgarry@plant.mit.edu","2nd Class Engineer","Facilities Utilities","McGarry","James","jmcgarry","EMPLOYEE"]
["bkienle@plant.mit.edu","2nd Class Engineer","Facilities Utilities","Kienle","Brian","bkienle","EMPLOYEE"]
["skinderm@mit.edu","Plant Engineer","Facilities Utilities","Kinderman","Seth","skinderm","EMPLOYEE"]
["rkashley@plant.mit.edu","Power Plant Maintenance Mechanic","Facilities Utilities","Ashley","Ronald","rkashley","EMPLOYEE"]
["tpgreen@plant.mit.edu","Power Plant Maintenance Mechanic","Facilities Utilities","Green","Thomas","tpgreen","EMPLOYEE"]
["rarcand@plant.mit.edu","Power Plant Maintenance Mechanic","Facilities Utilities","Arcand","Robert","rarcand","EMPLOYEE"]
["gdevlin@plant.mit.edu","Power Plant Maintenance Mechanic","Facilities Utilities","Devlin","George","gdevlin","EMPLOYEE"]
["domara@mit.edu","Asst Chief Engineer, Central Util Plant","Facilities Utilities","O'Mara","Donald","domara","EMPLOYEE"]
["jstark@plant.mit.edu","Chief Engineer, Central Utilities Plant","Facilities Utilities","Stark","Jack","jstark","EMPLOYEE"]
["wmcinnis@mit.edu","2nd Class Engineer","Facilities Utilities","McInnis","Warren","wmcinnis","EMPLOYEE"]
["lclark@mit.edu","Watch Supervisor","Facilities Utilities","Clark","Lawrence","lclark","EMPLOYEE"]
["RLUCAS@PLANT.MIT.EDU","Senior Electrical Engineer","Facilities Utilities","Lucas","Richard","rlucas","EMPLOYEE"]
["TBELANGE@MIT.EDU","I & C Technician","Facilities Utilities","Belanger","Troy","tbelange","EMPLOYEE"]
["RREYNS@MIT.EDU","I & C Technician","Facilities Utilities","Reynolds","Richard","rreyns","EMPLOYEE"]
["MMARZINO@MIT.EDU","Electrician","Facilities Utilities","Marzino","Mark","mmarzino","EMPLOYEE"]
["BLEWIS1@MIT.EDU","Maintenance Planner - CUP","Facilities Utilities","Lewis","Brian","blewis1","EMPLOYEE"]
["BGIBBS@MIT.EDU","2nd Class Engineer","Facilities Utilities","Gibbs","Bruce","bgibbs","EMPLOYEE"]
["MITMAN@MIT.EDU","Central Utilities Plant Oper Supervisor","Facilities Utilities","Downey","Patrick","mitman","EMPLOYEE"]
["JSIMOES@MIT.EDU","3rd Class Engineer","Facilities Utilities","Simoes","John","jsimoes","EMPLOYEE"]
[null,"Stagehand Custodian","Facilities Misc","Sotomaior","Gaspar","vaus","EMPLOYEE"]
["jferreir@mit.edu","Stagehand Custodian","Facilities Misc","Ferreira","Jose","jferreir","EMPLOYEE"]
["DSIMONE@PLANT.MIT.EDU","Work Control Center Rep","Facilities Misc","Simonelli","Dawn","dsimone","EMPLOYEE"]
[null,"Stagehand Custodian","Facilities Misc","Sarchioni","William","bsash","EMPLOYEE"]
["JENNYGAR@PLANT.MIT.EDU","Work Control Center Rep","Facilities Misc","Garland","Jennifer","jennygar","EMPLOYEE"]
["jmhjr@mit.edu","Machine Operator Custodian","Facilities Misc","Henry","James","jmhjr","EMPLOYEE"]
["skinog@mit.edu","Custodian/Utility","Facilities Misc","Gonski","Steven","skinog","EMPLOYEE"]
[null,"Stagehand Custodian","Facilities Misc","Sims","William","kjun","EMPLOYEE"]
["ksemerj@mit.edu","Administrative Assistant II","Facilities Misc","Semerjian","Karen","ksemerj","EMPLOYEE"]
["pjwalsh@plant.mit.edu","Custodian/Utility","Facilities Misc","Walsh","Patrick","pjwalsh","EMPLOYEE"]
["mmaclell@plant.mit.edu","Work Control Center Rep","Facilities Misc","MacLellan","Margaret","mmaclell","EMPLOYEE"]
[null,"Custodian/Utility","Facilities Misc","Ramos","Luis","luisr","EMPLOYEE"]
["dshawles@mit.edu","Work Control Center Rep","Facilities Misc","Shawles","David","dshawles","EMPLOYEE"]
["marvinr@plant.mit.edu","Custodian/Utility","Facilities Misc","Ramos","Marvin","marvinr","EMPLOYEE"]
[null,"Custodian/Utility","Facilities Misc","Ruiz","Marco","mtruiz","EMPLOYEE"]
["BSANT64@MIT.EDU","Custodian/Utility","Facilities Misc","Santana","Basilio","bsant64","EMPLOYEE"]
["CBUTTERS@MIT.EDU","Program Administrator for Concourse","Concourse","Butters","Cheryl","cbutters","EMPLOYEE"]
["MTINGWA@MIT.EDU","Senior Lecturer","Concourse","Mtingwa","Sekazi","mtingwa","EMPLOYEE"]
["JWK@MIT.EDU","Instructor","Concourse","Keck","John","jwk","EMPLOYEE"]
["ROBERSON@MIT.EDU","Assistant Director, SA","Student Activities","Roberson","Lynn","roberson","EMPLOYEE"]
["jojojb@mit.edu","Graduate Assistant","Student Activities","Bickerstaff","Jovonne","jojojb","EMPLOYEE"]
["kamills@mit.edu","Asist. Dir., Student Activities,Finance","Student Activities","Mills","Kerri","kamills","EMPLOYEE"]
["afran@mit.edu","Assistant Director, LBGT","Student Activities","Francis","Abigail","afran","EMPLOYEE"]
["jwartman@mit.edu","Assistant Dean for Student Activities","Student Activities","Wartman","Jed","jwartman","EMPLOYEE"]
["CAHURSH@MIT.EDU","Financial Assistant II","Student Activities","Hursh","Catherine","cahursh","EMPLOYEE"]
["PSPANGLE@MIT.EDU","Assistant Director,Student Activities","Student Activities","Spangle","Paul","pspangle","EMPLOYEE"]
["AEERWIN@MIT.EDU","Assistant Director","Student Activities","Erwin","Alicia","aeerwin","EMPLOYEE"]
[null,"Graduate Assistant, Latino Cultural Ctr.","Student Activities","Garcia-Hanson","Lisa","lghanson","EMPLOYEE"]
["AGATTI@MIT.EDU","Program Assistant","Student Activities","Gatti","Andrea","agatti","EMPLOYEE"]
["MRES@MEDIA.MIT.EDU","Program Head/Media Arts & Sciences","Architecture & Planning - Depart Heads","Resnick","Mitchel","mres","EMPLOYEE"]
["yungho@mit.edu","Department Head/Professor","Architecture & Planning - Depart Heads","Chang","Yung Ho","yungho","EMPLOYEE"]
["fmoss@mit.edu","Professor of the Practice and Director,  Media Lab","Architecture & Planning - Depart Heads","Moss","Franklin","fmoss","EMPLOYEE"]
["AMYGLAS@MIT.EDU","Department Head/Professor","Architecture & Planning - Depart Heads","Glasmeier","Amy","amyglas","EMPLOYEE"]
["MARCLO@MIT.EDU","Residential Life Associate","Residential Life Programs","Lo","Marc","marclo","EMPLOYEE"]
["EOTTO@MIT.EDU","Residential Life Associate","Residential Life Programs","Otto","Elizabeth","eotto","EMPLOYEE"]
["JRMAC@MIT.EDU","Residential Life Associate","Residential Life Programs","McKnight","Jason","jrmac","EMPLOYEE"]
["DONNAMD@MIT.EDU","Associate Dean, Residential Life","Residential Life Programs","Denoncourt","Donna","donnamd","EMPLOYEE"]
["HECKER@MIT.EDU","Residential Life Associate","Residential Life Programs","Hecker","John","hecker","EMPLOYEE"]
["JKASTORF@MIT.EDU","Senior Administrative Assistant","Residential Life Programs","Kastorf","Joshua","jkastorf","EMPLOYEE"]
[null,"Residential Life Associate","Residential Life Programs","Thompson","Mellisa","mthomp","EMPLOYEE"]
["EDITH@MEDIA.MIT.EDU","Visiting Scientist","Design Laboratory","Ackermann","Edith","edithack","EMPLOYEE"]
["ABEAMISH@MIT.EDU","ArchNet Creative Director","Design Laboratory","Beamish","Anne","anneb","EMPLOYEE"]
[null,"Research Fellow","Design Laboratory","Tsai","Daniel","dtsai","EMPLOYEE"]
["CASALEGNO@MIT.EDU","Associate Director, Design Laboratory","Design Laboratory","Casalegno","Federico","fca","EMPLOYEE"]
["suominen@mit.edu","Visiting Scientist","Design Laboratory","Suominen","Jarmo","suominen","EMPLOYEE"]
["oceline@mit.edu","ArchNet Content Director","Design Laboratory","Celine","Ophelia","oceline","EMPLOYEE"]
["skots@MIT.EDU","Postdoctoral Associate","Design Laboratory","Kotsopoulos","Sotirios","skots","EMPLOYEE"]
["LILYFU@MIT.EDU","Program Manager","Design Laboratory","Fu","Yu Hao","lilyfu","EMPLOYEE"]
["rzadra@mit.edu","Visiting Scholar","Design Laboratory","Zadra","R","rzadra","EMPLOYEE"]
["mccookpv@mit.edu","ArchNet Programmer","Design Laboratory","McCook","Patrick","mccookpv","EMPLOYEE"]
["jeisen@mit.edu","Project Assistant for ArchNet","Design Laboratory","Eisenstat","Jared","jeisen","EMPLOYEE"]
["jbelden@MIT.EDU",null,"Mechanical Engineering","Belden","Jesse","jbelden","STUDENT","G"]
["jeppig@MIT.EDU",null,"Management","Woodfin","Jennifer","jeppig","STUDENT","G"]
["ruddman@MIT.EDU",null,"Mechanical Engineering","Ruddy","Bryan","ruddman","STUDENT","G"]
["lisataco@MIT.EDU",null,"Mechanical Engineering","Tacoronte","Lisa","lisataco","STUDENT",4]
["reblock@MIT.EDU",null,"Nuclear Engineering","Block","Robert","reblock","STUDENT",4]
["jdiaz@MIT.EDU",null,"Music and Theater Arts","Diaz","Joseph","jdiaz","STUDENT",4]
["progoz@MIT.EDU",null,"Economics","Rogoz","Philip","progoz","STUDENT",4]
["aminafb@MIT.EDU",null,"Biology","Basha","Amina","aminafb","STUDENT",4]
["jguevara@MIT.EDU",null,"Mechanical Engineering","Guevara","Juan","jguevara","STUDENT",4]
["paulae@MIT.EDU",null,"Mechanical Engineering","Echeverri","Paula","paulae","STUDENT","G"]
["sbking@MIT.EDU",null,"Chemistry","King","Sarah","sbking","STUDENT",4]
["giorgio@MIT.EDU",null,"Mechanical Engineering","Zampierollo","Giorgio","giorgio","STUDENT",4]
["fishnpal@MIT.EDU",null,"Chemical Engineering","Rubino","Alexander","fishnpal","STUDENT",4]
["dodd@MIT.EDU",null,"Electrical Eng & Computer Sci","Gray","Dodd","dodd","STUDENT",4]
["mvaughan@MIT.EDU",null,"Aeronautics and Astronautics","Vaughan","Matthew","mvaughan","STUDENT",4]
["nbushak@MIT.EDU",null,"Electrical Eng & Computer Sci","Bushak","Nicolas","nbushak","STUDENT",4]
["jalonso@MIT.EDU",null,"Prog in Media Arts Sciences","Alonso","Jason","jalonso","STUDENT","G"]
["ldanz@MIT.EDU",null,"Mathematics","Danz","Lisa","ldanz","STUDENT",4]
["sovsey@MIT.EDU",null,"Music and Theater Arts","Ovsey","Simone","sovsey","STUDENT",4]
["nsouza@MIT.EDU",null,"Mechanical Engineering","Souza","Nicholas","nsouza","STUDENT",4]
["priyaram@MIT.EDU",null,"Electrical Eng & Computer Sci","Ramaswamy","Priya","priyaram","STUDENT",4]
["i_wiloz@MIT.EDU",null,"Civil and Environmental Eng","Lozada","Isaac","i_wiloz","STUDENT",4]
["barretta@MIT.EDU",null,"Civil and Environmental Eng","Jarrett","Brooke","barretta","STUDENT",4]
["hmuar@MIT.EDU",null,"Aeronautics and Astronautics","Arumugam","Hemagiri","hmuar","STUDENT",4]
["ecorrell@MIT.EDU",null,"Mechanical Engineering","Correll","Eric","ecorrell","STUDENT",4]
["ugwechi@MIT.EDU",null,"Brain and Cognitive Sciences","Amadi","Ugwechi","ugwechi","STUDENT",4]
["shshin@MIT.EDU",null,"Urban Studies and Planning","Shin","Stephanie","shshin","STUDENT",4]
["davidwen@MIT.EDU",null,"Electrical Eng & Computer Sci","Wen","David","davidwen","STUDENT",4]
["adozolj@MIT.EDU",null,"Electrical Eng & Computer Sci","Zolj","Adnan","adozolj","STUDENT",4]
["krisds@MIT.EDU",null,"Mechanical Engineering","Dos Santos","Kristopher","krisds","STUDENT",4]
["teresab@MIT.EDU",null,"Mechanical Engineering","Peters","Teresa","teresab","STUDENT","G"]
["pmiyazak@MIT.EDU",null,"Mechanical Engineering","Miyazaki","Paul","pmiyazak","STUDENT",4]
["jbarcena@MIT.EDU",null,"Materials Science and Eng","Barcena","Jose","jbarcena","STUDENT",4]
["creutz@MIT.EDU",null,"Chemistry","Creutz","Sidney","creutz","STUDENT",4]
["kwang88@MIT.EDU",null,"Brain and Cognitive Sciences","Wang","Kevin","kwang88","STUDENT",4]
["s_chin@MIT.EDU",null,"Mechanical Engineering","Chin","Stephanie","s_chin","STUDENT",4]
["amoritz@MIT.EDU",null,"Brain and Cognitive Sciences","Moritz","Amanda","amoritz","STUDENT",4]
["jennet@MIT.EDU",null,"Economics","Toyzer","Jennifer","jennet","STUDENT",4]
["aliceli@MIT.EDU",null,"Electrical Eng & Computer Sci","Li","Alice","aliceli","STUDENT",4]
["aria@MIT.EDU",null,"Mechanical Engineering","Reynolds","Aria","aria","STUDENT",4]
["agoldste@MIT.EDU",null,"Electrical Eng & Computer Sci","Goldstein","Adam","agoldste","STUDENT",4]
["campsoup@MIT.EDU",null,"Physics","Campbell","Sara","campsoup","STUDENT",4]
["yutingd@MIT.EDU",null,"Biology","Deng","Yuting","yutingd","STUDENT",4]
["nirupama@MIT.EDU",null,"Economics","Rao","Nirupama","nirupama","STUDENT","G"]
["qtang@MIT.EDU",null,"Chemical Engineering","Tang","Qian Qian","qtang","STUDENT",4]
["rnarula@MIT.EDU",null,"Materials Science and Eng","Narula","Rohit","rnarula","STUDENT","G"]
["vanxuan@MIT.EDU",null,"Operations Research","Doan","Xuan Vinh","vanxuan","STUDENT","G"]
["mmangel@MIT.EDU",null,"Electrical Eng & Computer Sci","Angel","Matthew","mmangel","STUDENT","G"]
["jjnewman@MIT.EDU",null,"Biology","Newman","Jamie","jjnewman","STUDENT","G"]
["gmagri@MIT.EDU",null,"Linguistics and Philosophy","Magri","Giorgio","gmagri","STUDENT","G"]
["jchen9@MIT.EDU",null,"Electrical Eng & Computer Sci","Chen","Jian","jchen9","STUDENT","G"]
["hannahc@MIT.EDU",null,"Health Sciences & Technology","Chang","Hannah","hannahc","STUDENT","G"]
["yrc2@MIT.EDU",null,"Health Sciences & Technology","Chretien","Yves","yrc2","STUDENT","G"]
["effinger@MIT.EDU",null,"Aeronautics and Astronautics","Effinger","Robert","effinger","STUDENT","G"]
["kellyy@MIT.EDU",null,"System Design & Management Prg","Yedinak","Kelly","kellyy","STUDENT","G"]
["ccomeaux@MIT.EDU",null,"Health Sciences & Technology","Comeaux","Christy","ccomeaux","STUDENT","G"]
["salilg@MIT.EDU",null,"Health Sciences & Technology","Garg","Salil","salilg","STUDENT","G"]
["ilka@MIT.EDU",null,"Health Sciences & Technology","Netravali","Ilka","ilka","STUDENT","G"]
["mobolaji@MIT.EDU",null,"Health Sciences & Technology","Olurinde","Mobolaji","mobolaji","STUDENT","G"]
["vijays@MIT.EDU",null,"Health Sciences & Technology","Sankaran","Vijay","vijays","STUDENT","G"]
["wagle@MIT.EDU",null,"Health Sciences & Technology","Wagle","Neil","wagle","STUDENT","G"]
["a_sinha@MIT.EDU",null,"System Design & Management Prg","Sinha","Ankur","a_sinha","STUDENT","G"]
["brgreen@MIT.EDU",null,"Political Science","Green","Brendan","brgreen","STUDENT","G"]
["swannack@MIT.EDU",null,"Electrical Eng & Computer Sci","Swannack","Charles","swannack","STUDENT","G"]
["jcanseco@MIT.EDU",null,"Health Sciences & Technology","Canseco","Jose","jcanseco","STUDENT","G"]
["waritw@MIT.EDU",null,"Electrical Eng & Computer Sci","Wichakool","Warit","waritw","STUDENT","G"]
["jberns@MIT.EDU",null,"Prog in Media Arts Sciences","Bernstein","Jacob","jberns","STUDENT","G"]
["yasemin@MIT.EDU",null,"Biology","Sancak","Yasemin","yasemin","STUDENT","G"]
["wwcheng@MIT.EDU",null,"Electrical Eng & Computer Sci","Cheng","Winnie","wwcheng","STUDENT","G"]
["mdrine@MIT.EDU",null,"Electrical Eng & Computer Sci","Rinehart","Michael","mdrine","STUDENT","G"]
["czigi@MIT.EDU",null,"Physics","Cziegler","Istvan","czigi","STUDENT","G"]
[null,null,null,"Aparicio","Paul","aparicio","STUDENT"]
["chauds11@MIT.EDU",null,"Aeronautics and Astronautics","Sato","Sho","chauds11","STUDENT","G"]
["mozart@MIT.EDU",null,"Health Sciences & Technology","Lin","Ken","mozart","STUDENT","G"]
["suckale@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Suckale","Jenny","suckale","STUDENT","G"]
["sungyon@MIT.EDU",null,"Mechanical Engineering","Lee","Sungyon","sungyon","STUDENT","G"]
["hanumara@MIT.EDU",null,"Mechanical Engineering","Hanumara","Nevan","hanumara","STUDENT","G"]
["anujam@MIT.EDU",null,"Aeronautics and Astronautics","Mahashabde","Anuja","anujam","STUDENT","G"]
["avthompk@MIT.EDU",null,"Economics","Thompkins","Allison","avthompk","STUDENT","G"]
["tyc@MIT.EDU",null,"Economics","Chang","Tom","tyc","STUDENT","G"]
["ebertms@MIT.EDU",null,"Biology","Ebert","Margaret","ebertms","STUDENT","G"]
["cjan@MIT.EDU",null,"Biology","Jan","Calvin","cjan","STUDENT","G"]
["janek@MIT.EDU",null,"Biology","Kim","Jane","janek","STUDENT","G"]
["shanwu@MIT.EDU",null,"Biological Engineering","Wu","Shan","shanwu","STUDENT","G"]
["prochne@MIT.EDU",null,"Biology","Acosta","Ligia","prochne","STUDENT","G"]
["bdolan@MIT.EDU",null,"Biology","Dolan","Bridget","bdolan","STUDENT","G"]
["edill@MIT.EDU",null,"Chemistry","Dill","Erik","edill","STUDENT","G"]
["jiamin@MIT.EDU",null,"Chemistry","Chin","Jia Min","jiamin","STUDENT","G"]
["hosseini@MIT.EDU",null,"Mechanical Engineering","Hosseini","Ali","hosseini","STUDENT","G"]
["difley@MIT.EDU",null,"Chemistry","Difley","Seth","difley","STUDENT","G"]
["arfox@MIT.EDU",null,"Chemistry","Fox","Alexander","arfox","STUDENT","G"]
["egralla@MIT.EDU",null,"Engineering Systems Division","Gralla","Erica","egralla","STUDENT","G"]
["gsr@MIT.EDU",null,"Health Sciences & Technology","Ramachandran","Gopal","gsr","STUDENT","G"]
["yjfang@MIT.EDU",null,"Electrical Eng & Computer Sci","Fang","Yajun","yjfang","STUDENT","G"]
["sashok@MIT.EDU",null,"Electrical Eng & Computer Sci","Stolyarov","Alexander","sashok","STUDENT","G"]
["jatl@MIT.EDU",null,"Mechanical Engineering","Taylor","Joshua","jatl","STUDENT","G"]
["athanasi@MIT.EDU",null,"Physics","Athanasiou","Christiana","athanasi","STUDENT","G"]
["gmagoon@MIT.EDU",null,"Chemical Engineering","Magoon","Gregory","gmagoon","STUDENT","G"]
["david_c@MIT.EDU",null,"Nuclear Engineering","Carpenter","David","david_c","STUDENT","G"]
["bmbjork@MIT.EDU",null,"Linguistics and Philosophy","Bjorkman","Bronwyn","bmbjork","STUDENT","G"]
["surapap@MIT.EDU",null,"Electrical Eng & Computer Sci","Rayanakorn","Surapap","surapap","STUDENT","G"]
["jwattman@MIT.EDU",null,"Political Science","Wattman","Jessica","jwattman","STUDENT","G"]
["compean@MIT.EDU",null,"Management","Compean","Christopher","compean","STUDENT",4]
["dinka@MIT.EDU",null,"Electrical Eng & Computer Sci","Kachintseva","Dina","dinka","STUDENT",4]
["meciesle@MIT.EDU",null,"Biological Engineering","Cieslewicz","Maryelise","meciesle","STUDENT",4]
["kmod@MIT.EDU",null,"Electrical Eng & Computer Sci","Modzelewski","Kevin","kmod","STUDENT",4]
["szhou@MIT.EDU",null,"Mathematics","Zhou","Samson","szhou","STUDENT",4]
["cjjarret@MIT.EDU",null,"Aeronautics and Astronautics","Jarrette","Christopher","cjjarret","STUDENT",4]
["ejkim@MIT.EDU",null,"Management","Kim","Elizabeth","ejkim","STUDENT",4]
["jonesml@MIT.EDU",null,"Aeronautics and Astronautics","Jones","Malcolm","jonesml","STUDENT",4]
["cjmiles@MIT.EDU",null,"Physics","Miles","Christopher","cjmiles","STUDENT",4]
["psb2010@MIT.EDU",null,"Urban Studies and Planning","Bakhteiarov","Polina","psb2010","STUDENT",4]
["tmcdonld@MIT.EDU",null,"Mechanical Engineering","McDonald","Anthony","tmcdonld","STUDENT",4]
["a_griner@MIT.EDU",null,"Mathematics","Griner","Alina","a_griner","STUDENT",4]
["LMENDENHALL@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Mendenhall","Linda","li16374","EMPLOYEE"]
["SOLOMON@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Solomon","Marshall","ma9376","EMPLOYEE"]
["VISCONTI@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Visconti","Emery","em11614","EMPLOYEE"]
["JMCLAUGHLIN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","McLaughlin","John","jo15718","EMPLOYEE"]
["MULLINAX@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Mullinax","Carol","ca14121","EMPLOYEE"]
["RCUMMINGS@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Cummings","Richard","ri14572","EMPLOYEE"]
["WPALMER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Palmer","William","wi17473","EMPLOYEE"]
["KRUSSO@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Russo","Kenneth","ke13575","EMPLOYEE"]
["jgrasso@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Grasso","James","ja16117","EMPLOYEE"]
["LAFORGE@LL.MIT.EDU","Project Technician Mechanical","Lincoln Laboratory","LaForge","Brian","br11583","EMPLOYEE"]
["jfinnell@ll.mit.edu","Machinist A","Lincoln Laboratory","Finnell","James","ja16409","EMPLOYEE"]
["JCONNOLLY@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Connolly","Jeffrey","je14579","EMPLOYEE"]
["joemcl@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","McLaughlin","Joseph","jo17537","EMPLOYEE"]
["MCKEEVER@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","McKeever","Christopher","ch16335","EMPLOYEE"]
["PILLSBURY@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Pillsbury","Allen","al12412","EMPLOYEE"]
["EILEE@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Lee","Eui","eu9327","EMPLOYEE"]
["MHURLEY@LL.MIT.EDU","Instrument Maker","Lincoln Laboratory","Hurley","Michael","mjhurley","EMPLOYEE"]
["HILLIS@LL.MIT.EDU","Project Technician Chemical","Lincoln Laboratory","Hillis","Scott","sc14515","EMPLOYEE"]
["RETHERFORD@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Retherford","Larry","la15331","EMPLOYEE"]
["VANBROEKHOVEN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","VanBroekhoven","Scott","sbv456","EMPLOYEE"]
["hoganm@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Hogan","Michael","mi17875","EMPLOYEE"]
["jinete@ll.mit.edu","Inspector B","Lincoln Laboratory","Buckley","Maria","ma17874","EMPLOYEE"]
["mtorpey@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Torpey","Maureen","ma16913","EMPLOYEE"]
["CEHART@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Hart","Carl","ca17921","EMPLOYEE"]
["ruscak@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Ruscak","David","da17870","EMPLOYEE"]
["bourassa@ll.mit.edu","Senior Inspector (Electronic)","Lincoln Laboratory","Bourassa","Dolores","do17872","EMPLOYEE"]
["jmclarke@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Clarke","Jeanne","je15328","EMPLOYEE"]
["JSALSBERRY@LL.MIT.EDU","Inspector C","Lincoln Laboratory","Salsberry","Jeremy","je18137","EMPLOYEE"]
["plach@ll.mit.edu","Administrative Assistant I","Lincoln Laboratory","Lach","Paula","lachp","EMPLOYEE"]
["mdunleavy@ll.mit.edu","Office Assistant I","Lincoln Laboratory","Dunleavy","Mary","ma18283","EMPLOYEE"]
["gaucher@ll.mit.edu","Machinist A","Lincoln Laboratory","Gaucher","Keith","ke18285","EMPLOYEE"]
["ariley@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Riley","Aida","ai18284","EMPLOYEE"]
["tmessore@ll.mit.edu","Machinist A","Lincoln Laboratory","Messore","Thomas","th18287","EMPLOYEE"]
["rmbucci@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Bucci","Rosalie","ro16425","EMPLOYEE"]
["mgirard@ll.mit.edu","LL -Scholar","Lincoln Laboratory","Cookson","Mary","mgirard","EMPLOYEE"]
["ddufour@ll.mit.edu","LL - Specialist","Lincoln Laboratory","Dufour","Daniel","da12074","EMPLOYEE"]
["DANDERSEN@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Andersen","Donald","do18220","EMPLOYEE"]
["rbarnett@ll.mit.edu","LL - Specialist","Lincoln Laboratory","Barnett","Richard","ri18181","EMPLOYEE"]
["nwaggener@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Waggener","Nikolas","ni18665","EMPLOYEE"]
["ASWORD@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Sword","Allan","al18347","EMPLOYEE"]
["mglynn@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Glynn","Michael","mi18336","EMPLOYEE"]
["jingrah@ll.mit.edu","LL - Associate Group Leader","Lincoln Laboratory","Ingraham","James","ja18235","EMPLOYEE"]
["skilliter@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Skilliter","Mathew","ma18516","EMPLOYEE"]
["arthur@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Melonas","Arthur","ar18411","EMPLOYEE"]
["wiechens@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Wiechens","Ryan","wiechens","EMPLOYEE"]
["jdangelo@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","D'Angelo","John","jo18757","EMPLOYEE"]
["albuck@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Buck","Allan","al14819","EMPLOYEE"]
["erbafina@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Erbafina","Joanna","jo18728","EMPLOYEE"]
["eorchanian@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Orchanian","Edward","ed18689","EMPLOYEE"]
["whiteside@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Whiteside","George","ge18550","EMPLOYEE"]
["TINA.SHIH@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Shih","Tina","anit","EMPLOYEE"]
["memmolo@ll.mit.edu","Inspector C","Lincoln Laboratory","Memmolo","Kathleen","ka18571","EMPLOYEE"]
["moynihans@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Moynihan","Shawn","sh18574","EMPLOYEE"]
["sharrigan@ll.mit.edu","Technician A Electronic","Lincoln Laboratory","Harrigan","Susan","su18722","EMPLOYEE"]
["nallan@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Allan","Nicholas","ni18534","EMPLOYEE"]
["BJULIAN@MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Julian","Brian","bjulian","EMPLOYEE"]
["dean@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Mailhiot","Dean","de18966","EMPLOYEE"]
["shah@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Shah","Saunak","sa18933","EMPLOYEE"]
["dfreeman@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Freeman","David","dcfj","EMPLOYEE"]
["tgrasso@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Grasso","Thomas","th19138","EMPLOYEE"]
["AFLEET@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Fleet","Aaron","afleet","EMPLOYEE"]
["lthoeung@ll.mit.edu","Senior Technician Electronic","Lincoln Laboratory","Thoeung","Licka","li19140","EMPLOYEE"]
["brobertson@ll.mit.edu","Technician A Electronic","Lincoln Laboratory","Robertson","Brenda","br19141","EMPLOYEE"]
["afigueroa@ll.mit.edu","Technician A Electronic","Lincoln Laboratory","Figueroa","Ada","ad19143","EMPLOYEE"]
["chapnik@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Chapnik","Philip","ph19123","EMPLOYEE"]
["zadrozny@ll.mit.edu","Machinist A","Lincoln Laboratory","Zadrozny","Paul","pa19159","EMPLOYEE"]
["ldub@ll.mit.edu","Machinist A","Lincoln Laboratory","Dub","Leonid","le19166","EMPLOYEE"]
["scroteau@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Croteau","Scott","sc20080","EMPLOYEE"]
["riessle@ll.mit.edu","Senior Stock Clerk","Lincoln Laboratory","Riessle","Judith","jriessle","EMPLOYEE"]
["vicky@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Loriaux","Vicky","vi20299","EMPLOYEE"]
["case@ll.mit.edu","Technician A Electronic","Lincoln Laboratory","Case","Rodney","ro20310","EMPLOYEE"]
["bonhomme@ll.mit.edu","Machinist A","Lincoln Laboratory","Bonhomme","Daniel","da20315","EMPLOYEE"]
["wreynolds@ll.mit.edu","Technician A Electronic","Lincoln Laboratory","Reynolds","William","bi20311","EMPLOYEE"]
["gouveia@ll.mit.edu","Machinist A","Lincoln Laboratory","Gouveia","Russell","ru20316","EMPLOYEE"]
["gauvin@ll.mit.edu","Technician A Electronic","Lincoln Laboratory","Gauvin","Jeannine","je20322","EMPLOYEE"]
["dradue@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Radue","David","da20205","EMPLOYEE"]
["schwartz@ll.mit.edu","Technician A Electronic","Lincoln Laboratory","Schwartz","Arthur","ar20324","EMPLOYEE"]
["ALEXANDER.PINA@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Pina","Alexander","cttlkng","EMPLOYEE"]
["SCHWA@CSAIL.MIT.EDU","Systems Administrator","Comp Sci & Artificial Intelligence Lab","Schwartz","Eric","eschwa","EMPLOYEE"]
["JBEANE@CSAIL.MIT.EDU","System Administrator","Comp Sci & Artificial Intelligence Lab","Beane","John","jbeane","EMPLOYEE"]
["LIZAZ@CSAIL.MIT.EDU","Operations Support Assistant","Comp Sci & Artificial Intelligence Lab","Zvereva","Liza","lizaz","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Paritsky","Leonid","lparit","EMPLOYEE"]
["ARTHURP@CSAIL.MIT.EDU","Systems Administrator","Comp Sci & Artificial Intelligence Lab","Prokosch","Arthur","prokosch","EMPLOYEE"]
["PCM@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Cudre-Mauroux","Philippe","pcudre","EMPLOYEE"]
["LINPOYU0415@GMAIL.COM","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Lin","Po-Yu","luckylin","EMPLOYEE"]
["QIN_ZHAO@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Zhao","Qin","qin_zhao","EMPLOYEE"]
["JEANNE@W3.ORG","Web Accessibility Engineer","Comp Sci & Artificial Intelligence Lab","Spellman","Jeanne","jeannes","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Ledlie","Jonathan","ledlie","EMPLOYEE"]
["NIKOLAUS@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Correll","Nikolaus","correll","EMPLOYEE"]
["HANDSOM@CSAIL.MIT.EDU","Financial Administrator","Comp Sci & Artificial Intelligence Lab","Handsom","Pia","handsom","EMPLOYEE"]
["HASINOFF@CSAIL.MIT.EDU","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Hasinoff","Samuel","hasinoff","EMPLOYEE"]
["JYCLERGE@CSAIL.MIT.EDU","Financial Assistant II","Comp Sci & Artificial Intelligence Lab","Clerge","Jesika","jyclerge","EMPLOYEE"]
["LEOZHU@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Zhu","Long","leozhu","EMPLOYEE"]
["LGOFF@CSAIL.MIT.EDU","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Goff","Loyal","lgoff","EMPLOYEE"]
["JAKOBN@MIT.EDU","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Nordstrom","Karl Jakob","jakobn","EMPLOYEE"]
["ADWOA@CSAIL.MIT.EDU","Administrative Assistant II","Comp Sci & Artificial Intelligence Lab","Gyimah-Brempong","Adwoa","adwoa","EMPLOYEE"]
["GUOZHI@MIT.EDU","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Ding","Guo Zhi","guozhi","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Odero","Billy","odero","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Lee","Cheng-Hsien","scottli","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Chiu","Yi-Lin","steeee","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Liu","Lian-Dong","antliu","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Yendiki","Anastasia","ayendiki","EMPLOYEE"]
["JERNST@MIT.EDU","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Ernst","Jason","jernst","EMPLOYEE"]
["FKUHN@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Kuhn","Fabian","fkuhn","EMPLOYEE"]
["GALINA@CSAIL.MIT.EDU","Senior Webmaster","Comp Sci & Artificial Intelligence Lab","Osmolovskaya","Galina","gala","EMPLOYEE"]
[null,"Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Xie","Yuzhen","yuxie","EMPLOYEE"]
[null,"Research Affiliate","Comp Sci & Artificial Intelligence Lab","Eurdolian","Alexandra","eurdol","EMPLOYEE"]
["XLHUANG@CSAIL.MIT.EDU","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Huang","Xianglong","xlhuang","EMPLOYEE"]
["CAGDAS@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Onal","Cagdas","cagdas","EMPLOYEE"]
["STELIOS@CSAIL.MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Sidiroglou","Stylianos","douskos","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Chen","Chiu-Hao","chiuhao","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Chen","Chien-Hua","jms_chen","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Hsu","En Wei","mikehsu","EMPLOYEE"]
[null,"International Visiting Students","Comp Sci & Artificial Intelligence Lab","Wasserman","Louis","lowasser","EMPLOYEE"]
["GUYE@MIT.EDU","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Guye","Patrick","guye","EMPLOYEE"]
["KALYAN@CSAIL.MIT.EDU","International Visiting Student","Comp Sci & Artificial Intelligence Lab","Veeramachaneni","Kalyan","kalyanv","EMPLOYEE"]
["YUANTANG@CSAIL.MIT.EDU","Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Tang","Yuan","yuantang","EMPLOYEE"]
[null,"Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Menze","Bjoern","menze","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Bigham","Jeffrey","jbigham","EMPLOYEE"]
[null,"Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Khabbazian","Majid","majidk","EMPLOYEE"]
["SANTA@CSAIL.MIT.EDU","Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Santambrogio","Marco","santambr","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Lee","Wee Sun","weesun","EMPLOYEE"]
["FIRSING@MIT.EDU","Laboratory Manager","Comp Sci & Artificial Intelligence Lab","Firsing","Stephen","firsing","EMPLOYEE"]
[null,"Postdoctoral Fellow","Comp Sci & Artificial Intelligence Lab","Grecu","Cristian","cgrecu","EMPLOYEE"]
["LILIANA@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Wroblewska","Liliana","liliana","EMPLOYEE"]
["TINGLU@MIT.EDU","Postdoctoral Associate","Comp Sci & Artificial Intelligence Lab","Lu","Ting","tinglu","EMPLOYEE"]
["EDOUARD@CSAIL.MIT.EDU","International Visiting Student","Comp Sci & Artificial Intelligence Lab","Grave","Edouard","grave","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Achtelik","Markus","achtelik","EMPLOYEE"]
["LANGS@CSAIL.MIT.EDU","Research Scientist","Comp Sci & Artificial Intelligence Lab","Langs","Georg","langs","EMPLOYEE"]
[null,"Visiting Scientist","Comp Sci & Artificial Intelligence Lab","Macnab","Chris","cmacnab","EMPLOYEE"]
["zsmith@MIT.EDU","Research Affiliate","The Broad Institute","Smith","Zachary","zsmith","EMPLOYEE"]
[null,"Postdoctoral Fellow","The Broad Institute","Moy","Terence","tmoy","EMPLOYEE"]
[null,"Postdoctoral Fellow","The Broad Institute","Chapoy","Jaime","jchapoy","EMPLOYEE"]
[null,"Research Affiliate","The Broad Institute","Kraft","Peter","pkraft","EMPLOYEE"]
["jkuconis@ll.mit.edu","Director's Staff - Executive Officer, LL","Lincoln Laboratory","Kuconis","John","jkuconis","EMPLOYEE"]
["hbrody@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Brody","Herbert","hbrody","EMPLOYEE"]
["WHALEN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Whalen","Elizabeth","el12378","EMPLOYEE"]
["CHU@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Chu","Jennifer","je17148","EMPLOYEE"]
["BOLOGNESE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Bolognese","Paula","pa12675","EMPLOYEE"]
["NIELSEN@LL.MIT.EDU","Special Asst to the Director, LL","Lincoln Laboratory","Nielsen","Carl","ca4396","EMPLOYEE"]
["MICHAELS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Michaels","Joyce","jo8119","EMPLOYEE"]
["GRANCHELLI@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Granchelli","David","da15394","EMPLOYEE"]
["dryan@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Ryan","Dorothy","do17404","EMPLOYEE"]
["CINDYP@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Pelley","Cindy","ci15357","EMPLOYEE"]
["ABERT@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Abert","Charles","ch14795","EMPLOYEE"]
["WRYAN@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Ryan","William","wryan","EMPLOYEE"]
["GALLINARO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Gallinaro","Sandra","sa11742","EMPLOYEE"]
["ajm@ll.mit.edu","Part-time Flexible/LL","Lincoln Laboratory","McLaughlin","Alan","al5444","EMPLOYEE"]
["MBERNSTEIN@LL.MIT.EDU","Associate Director, Lincoln Laboratory","Lincoln Laboratory","Bernstein","Marc","ma13950","EMPLOYEE"]
["KEICHER@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Keicher","William","wekeiche","EMPLOYEE"]
["BUSSOLARI@LL.MIT.EDU","Dir's Staff for Strategic Relations, LL","Lincoln Laboratory","Bussolari","Steven","bussolar","EMPLOYEE"]
["MACLELLAN@LL.MIT.EDU","Special Asst to the Director, LL","Lincoln Laboratory","MacLellan","Donald","do2170","EMPLOYEE"]
["avent@ll.mit.edu","Associate Technology Officer, LL","Lincoln Laboratory","Avent","Randy","ra13416","EMPLOYEE"]
["ALLISON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","MacDonald","Allison","al14419","EMPLOYEE"]
["SPOMEROY@MIT.EDU","Mobile Developer Designer","Design Laboratory","Pomeroy","Stephen","spomeroy","EMPLOYEE"]
["DABO@MIT.EDU","Visiting Scholar","Design Laboratory","Boardman","David","dabo","EMPLOYEE"]
["JLINDLEY@MIT.EDU","Administrative Assistant II","Design Laboratory","Lindley","Julie","jlindley","EMPLOYEE"]
["KHSOO@MIT.EDU","Visiting Scholar","Design Laboratory","Kang","Hyun-Soo","khsoo","EMPLOYEE"]
[null,"Technical Assistant","Design Laboratory","Johnston","Daniel","drj8022","EMPLOYEE"]
["TJAN@MIT.EDU","Senior Gift Processing Associate","Office of the Recording Secretary","Green","Janice","tjan","EMPLOYEE"]
["kvitale@mit.edu","Associate Recording Secretary","Office of the Recording Secretary","Vitale","Kathy","kvitale","EMPLOYEE"]
["cschenck@mit.edu","Senior Gift Processing Associate","Office of the Recording Secretary","Schenck","Corey","cschenck","EMPLOYEE"]
["JJCARP@MIT.EDU","Senior Gift Processing Associate","Office of the Recording Secretary","Carpenter","Jonathan","jjcarp","EMPLOYEE"]
["TPREVETT@MIT.EDU","Senior Gifts Accountant","Office of the Recording Secretary","Prevett","Tia","tprevett","EMPLOYEE"]
["RCHAP@MIT.EDU","Assistant  to the Recording Secretary","Office of the Recording Secretary","Chaplain","Robin","rchap","EMPLOYEE"]
[null,"Senior Data Integrity Associate","Office of the Recording Secretary","Stoller","Kevin","kstoller","EMPLOYEE"]
["ROBENS@MIT.EDU","Financial Administator, CGCS","Center for Global Change Science","Joseph","Robens","robens","EMPLOYEE"]
["SOKOLOV@MIT.EDU","Research Scientist","Center for Global Change Science","Sokolov","Andrei","sokolov","EMPLOYEE"]
["JHUANG@MIT.EDU","Research Scientist","Center for Global Change Science","Huang","Jin","jhuang","EMPLOYEE"]
["WANGC@MIT.EDU","Principal Research Scientist","Center for Global Change Science","Wang","Chien","wangc","EMPLOYEE"]
["FKG@MIT.EDU","Program Administrator, CGCS","Center for Global Change Science","Goldstein","Frances","fkg","EMPLOYEE"]
["CEFOREST@MIT.EDU","Visiting Scientist","Center for Global Change Science","Forest","Chris","ceforest","EMPLOYEE"]
["slinn@mit.edu","Assistant Director, CGCS","Center for Global Change Science","Slinn","Anne","slinn","EMPLOYEE"]
["casch@mit.edu","Principal Research Scientist","Center for Global Change Science","Schlosser","Courtney","casch","EMPLOYEE"]
["xgao304@mit.edu","Postdoctoral Associate","Center for Global Change Science","Gao","Xiang","xgao304","EMPLOYEE"]
["GJEONG@MIT.EDU","Postdoctoral Associate","Center for Global Change Science","Jeong","Gill-Ran","gjeong","EMPLOYEE"]
["SELIN@MIT.EDU","Research Scientist","Center for Global Change Science","Selin","Noelle","selin","EMPLOYEE"]
["MRIGBY@MIT.EDU","Postdoctoral Associate","Center for Global Change Science","Rigby","Matthew","mrigby","EMPLOYEE"]
["SALMONS@MIT.EDU","Administrative Assistant II","Center for Global Change Science","Salmons","Sally","salmons","EMPLOYEE"]
["BOTTARI@MIT.EDU","Staff Associate, Advising & Academic Programming","Undergraduate Advising and Academic Prog","Bottari","Leslie","bottari","EMPLOYEE"]
["MELMART@MIT.EDU","Program Coordinator, UROP","Undergraduate Advising and Academic Prog","Martin-Greene","Melissa","melmart","EMPLOYEE"]
["ECY@MIT.EDU","Associate Dean, New Student Programming","Undergraduate Advising and Academic Prog","Young","Elizabeth","ecy","EMPLOYEE"]
["sisaac@MIT.EDU","Administrative Assistant, Freshman Advising","Undergraduate Advising and Academic Prog","Isaac","Shellyann","sisaac","EMPLOYEE"]
["MBERG@MIT.EDU","Associate Dean, Academic and Research Initiatives","Undergraduate Advising and Academic Prog","Bergren","Michael","mberg","EMPLOYEE"]
["FRIEDMAN@MIT.EDU","Associate Dean, Advising & Academic Programming","Undergraduate Advising and Academic Prog","Friedman","Donna","friedman","EMPLOYEE"]
["SPEPPER@MIT.EDU","Staff Assoc., Committee on Academic Performance","Undergraduate Advising and Academic Prog","Pepper","Stephen","spepper","EMPLOYEE"]
["DWC@MIT.EDU","Staff Associate, Advising and Mentorship","Undergraduate Advising and Academic Prog","Chapman","Daniel","dwc","EMPLOYEE"]
["SNELSON@MIT.EDU","Administrative Assistant II","Undergraduate Advising and Academic Prog","Nelson","Sara","snelson","EMPLOYEE"]
["JAHOYT@MIT.EDU","Administrative Assistant II","Undergraduate Advising and Academic Prog","Hoyt","J Alex","jahoyt","EMPLOYEE"]
["SONIAB@MIT.EDU","Data and Communications Specialist","Office of Faculty Support","Brathwaite","Sonia","soniab","EMPLOYEE"]
["SANTUCCI@MIT.EDU","Communications/Data Specialist","Office of Faculty Support","Santucci","Rosanne","santucci","EMPLOYEE"]
["AFRAZER@MIT.EDU","Associate Dean, OFS","Office of Faculty Support","Frazer","Anna","afrazer","EMPLOYEE"]
["MZENTERL@MIT.EDU","Assoc Dean, Academic Services","Office of Faculty Support","Enterline","Mary","mzenterl","EMPLOYEE"]
["DAB@MIT.EDU","Administrative Assistant II","Office of Faculty Support","Boldin","Deborah","dab","EMPLOYEE"]
["patty@mit.edu","Senior Administrative Assistant","Office of Faculty Support","Fernandes","Patricia","patty","EMPLOYEE"]
["kmacarth@mit.edu","Asst Dean, Communication Requirement","Office of Faculty Support","MacArthur","Kathleen","kmacarth","EMPLOYEE"]
["medavies@mit.edu","Administrative Assistant II","Office of Faculty Support","Davies","Matthew","medavies","EMPLOYEE"]
["filiault@mit.edu","Staff Associate, DUE","Office of Faculty Support","Filiault","Genevre","filiault","EMPLOYEE"]
["LEFFLER@MIT.EDU","Technical Writer/Usability Consultant","Office of Faculty Support","Leffler","Lee","leffler","EMPLOYEE"]
["CBARNHART@MIT.EDU","Associate Dean of Engineering for Academic Affairs","SoE Dept/Lab/Center/Director Org","Barnhart","Cynthia","cbarnhar","EMPLOYEE"]
["YUE@MIT.EDU","Dir. Intl Programs & Co-Dir. of SMA2","SoE Dept/Lab/Center/Director Org","Yue","Dick","yue","EMPLOYEE"]
["GARETH@MIT.EDU","Associate Dept Head & Prof of Teaching Innovation","SoE Dept/Lab/Center/Director Org","McKinley","Gareth","gareth","EMPLOYEE"]
["RKLESTER@MIT.EDU","Prof, Nuclear Eng/Dir, Industrial Performance Ctr","SoE Dept/Lab/Center/Director Org","Lester","Richard","rklester","EMPLOYEE"]
["JCHUN@MIT.EDU","Professor/Director","SoE Dept/Lab/Center/Director Org","Chun","Jung-Hoon","jchun","EMPLOYEE"]
["WILLSKY@MIT.EDU","Edwin S Webster Prof of EECS & Director, LIDS","SoE Dept/Lab/Center/Director Org","Willsky","Alan","willsky","EMPLOYEE"]
["zue@csail.mit.edu","Professor EECS and Director CSAIL","SoE Dept/Lab/Center/Director Org","Zue","Victor","zue","EMPLOYEE"]
["ANANTHA@MTL.MIT.EDU","Director, MTL &  Professor, EECS","SoE Dept/Lab/Center/Director Org","Chandrakasan","Anantha","anantha","EMPLOYEE"]
["CTHOMP@MIT.EDU","Professor, MS&E & Director, MPC","SoE Dept/Lab/Center/Director Org","Thompson","Carl","cthomp","EMPLOYEE"]
["FINTEL@MIT.EDU","Associate Dean","SHASS Department Heads","von Fintel","Kai","fintel","EMPLOYEE"]
["MINDELL@MIT.EDU","Prof, History of Mfg & Tech, ESD & Director of STS","SHASS Department Heads","Mindell","David","mindell","EMPLOYEE"]
["JSON@MIT.EDU","Section Head/Professor of Theater Arts","SHASS Department Heads","Sonenberg","Janet","json","EMPLOYEE"]
["SSILBEY@MIT.EDU","Section Head/Professor","SHASS Department Heads","Silbey","Susan","ssilbey","EMPLOYEE"]
["JMBUZARD@MIT.EDU","Section Head/Professor","SHASS Department Heads","Buzard","James","jmbuzard","EMPLOYEE"]
["CSTEWART@MIT.EDU","Department Head/Professor","SHASS Department Heads","Stewart","Charles","cstewart","EMPLOYEE"]
["JPARADIS@MIT.EDU","Program Head/Professor","SHASS Department Heads","Paradis","James","jparadis","EMPLOYEE"]
["MIYAGAWA@MIT.EDU","Section Head/Professor","SHASS Department Heads","Miyagawa","Shigeru","miyagawa","EMPLOYEE"]
["AMCCANTS@MIT.EDU","Professor of History and Head, History Section","SHASS Department Heads","McCants","Anne","amccants","EMPLOYEE"]
["MCURTIN@MIT.EDU","Senior Administrative Assistant","Educational Innovation and Technology","Curtin","Mary","mcurtin","EMPLOYEE"]
["jahawk@mit.edu","Administrative Analyst","Educational Innovation and Technology","Leonard","Judith","jahawk","EMPLOYEE"]
["DSHEEHAN@MIT.EDU","GIS Specialist","Educational Innovation and Technology","Sheehan","Daniel","dsheehan","EMPLOYEE"]
["MCKINNEY@MIT.EDU","Programmer Analyst III","Educational Innovation and Technology","McKinney","Andrew","mckinney","EMPLOYEE"]
["RCLARKE@MIT.EDU","SRS IT/IS Professional","Educational Innovation and Technology","Clarke","Rocklyn","rclarke","EMPLOYEE"]
["JRCAIN@MIT.EDU","Educational Technology Consultant","Educational Innovation and Technology","Cain","James","jrcain","EMPLOYEE"]
["MERRIMAN@MIT.EDU","Associate Director, OEIT","Educational Innovation and Technology","Merriman","Jeffrey","birdland","EMPLOYEE"]
["CSHUBERT@MIT.EDU","Senior Programmer Analyst","Educational Innovation and Technology","Shubert","Charles","cshubert","EMPLOYEE"]
["RUGGLES@MIT.EDU","Educational Technology Consultant","Educational Innovation and Technology","Ruggles","Mary","ruggles","EMPLOYEE"]
["gconahan@MIT.EDU",null,"Humanities and Science","Conahan","Gillian","gconahan","STUDENT",4]
["ojedalex@MIT.EDU",null,"Electrical Eng & Computer Sci","Ojeda","Alejandro","ojedalex","STUDENT",4]
["dradams@MIT.EDU",null,"Engineering Systems Division","Wood","Danielle","dradams","STUDENT","G"]
["miwolf@MIT.EDU",null,"Mechanical Engineering","Wolf","Malima","miwolf","STUDENT","G"]
["kjackson@MIT.EDU",null,"Aeronautics and Astronautics","Jackson","Kimberly","kjackson","STUDENT",4]
["negrete@MIT.EDU",null,"Mechanical Engineering","Negrete","Justin","negrete","STUDENT",4]
["yhanada@MIT.EDU",null,"Biology","Hanada","Yuri","yhanada","STUDENT",4]
["cinjon@MIT.EDU",null,"Mathematics","Resnick","Cinjon","cinjon","STUDENT",4]
["camarena@MIT.EDU",null,"Aeronautics and Astronautics","Camarena","Andres","camarena","STUDENT",4]
["jfig@MIT.EDU",null,"Chemical Engineering","Figueroa","Jasmin","jfig","STUDENT",4]
["esoug@MIT.EDU",null,"Brain and Cognitive Sciences","Souganidis","Ellie","esoug","STUDENT",4]
["jpperez@MIT.EDU",null,"Nuclear Engineering","Perez-Gutierrez","Jose","jpperez","STUDENT",4]
["schmidtj@MIT.EDU",null,"Mechanical Engineering","Schmidt","JamesLevi","schmidtj","STUDENT",4]
["lynnetye@MIT.EDU",null,"Brain and Cognitive Sciences","Tye","Lynne","lynnetye","STUDENT",4]
["kadkins@MIT.EDU",null,"Electrical Eng & Computer Sci","Adkins","Kyle","kadkins","STUDENT",4]
["zcordero@MIT.EDU",null,"Physics","Cordero","Zachary","zcordero","STUDENT",4]
["cjliu@MIT.EDU",null,"Chemical Engineering","Liu","Cassie","cjliu","STUDENT",4]
["haoding9@MIT.EDU",null,"Mechanical Engineering","Ding","Hao","haoding9","STUDENT",4]
["eguff@MIT.EDU",null,"Mechanical Engineering","Guffey","Eric","eguff","STUDENT",4]
["manuelr@MIT.EDU",null,"Mathematics","Rivera","Manuel","manuelr","STUDENT",4]
["asampson@MIT.EDU",null,"Physics","Sampson","Aaron","asampson","STUDENT",4]
["mknyein@MIT.EDU",null,"Aeronautics and Astronautics","Nyein","Michelle","mknyein","STUDENT","G"]
["ttamas@MIT.EDU",null,"Mechanical Engineering","Tamas","Troy","ttamas","STUDENT",4]
["liunatic@MIT.EDU",null,"Electrical Eng & Computer Sci","Liu","Jingyi","liunatic","STUDENT",4]
["jihyekim@MIT.EDU",null,"Biology","Kim","Jihye","jihyekim","STUDENT",4]
["webbr@MIT.EDU",null,"Physics","Webb","Renaldo","webbr","STUDENT",4]
["llchan@MIT.EDU",null,"Electrical Eng & Computer Sci","Chan","Lawrence","llchan","STUDENT",4]
["bkreider@MIT.EDU",null,"Management","Kreider","Brian","bkreider","STUDENT",4]
["sammp@MIT.EDU",null,"Electrical Eng & Computer Sci","Palazzolo","Samantha","sammp","STUDENT",4]
["swinston@MIT.EDU",null,"Urban Studies and Planning","Winston","Sarah","swinston","STUDENT",4]
["monks@MIT.EDU",null,"Mathematics","Monks","Maria","monks","STUDENT",4]
["laurenp@MIT.EDU",null,"Chemical Engineering","Polstein","Lauren","laurenp","STUDENT",4]
["klray@MIT.EDU",null,"Mechanical Engineering","Ray","Katherine","klray","STUDENT",4]
["eklinman@MIT.EDU",null,"Biological Engineering","Klinman","Eva","eklinman","STUDENT",4]
["dgerb@MIT.EDU",null,"Electrical Eng & Computer Sci","Gerber","Daniel","dgerb","STUDENT",4]
["iguha@MIT.EDU",null,"Materials Science and Eng","Guha","Ingrid","iguha","STUDENT",4]
["osalg22@MIT.EDU",null,"Mechanical Engineering","Salgado","Oscar","osalg22","STUDENT",4]
["sflau@MIT.EDU",null,"Biological Engineering","Lau","Samantha","sflau","STUDENT",4]
["penagos@MIT.EDU",null,"Health Sciences & Technology","Penagos","Hector","penagos","STUDENT","G"]
["natashas@MIT.EDU",null,"Electrical Eng & Computer Sci","Singh-Miller","Natasha","natashas","STUDENT","G"]
["fucetolc@MIT.EDU",null,"Electrical Eng & Computer Sci","Fucetola","Corey","fucetolc","STUDENT","G"]
["wlark@MIT.EDU",null,"Prog in Media Arts Sciences","Lark","William","wlark","STUDENT","G"]
["jlsharps@MIT.EDU",null,"Chemical Engineering","Sharps","Justin","jlsharps","STUDENT",4]
["imk@MIT.EDU",null,"Mathematics","Kaplow","Irene","imk","STUDENT",4]
["cbliu@MIT.EDU",null,"Electrical Eng & Computer Sci","Liu","Curtis","cbliu","STUDENT",4]
["amberh@MIT.EDU",null,"Mechanical Engineering","Houghstow","Amber","amberh","STUDENT",4]
["jbonde@MIT.EDU",null,"Nuclear Engineering","Bonde","Jeffrey","jbonde","STUDENT",4]
["rnk@MIT.EDU",null,"Electrical Eng & Computer Sci","Kleckner","Reid","rnk","STUDENT",4]
["larryv@MIT.EDU",null,"Electrical Eng & Computer Sci","Velazquez","Lawrence","larryv","STUDENT",4]
["dpbeau@MIT.EDU",null,"Mechanical Engineering","Beauboeuf","Daniel","dpbeau","STUDENT",4]
["cristen@MIT.EDU",null,"Architecture","Chinea","Cristen","cristen","STUDENT",4]
["neehu@MIT.EDU",null,"Mechanical Engineering","Bhartiya","Neeharika","neehu","STUDENT",4]
["axch@MIT.EDU",null,"Electrical Eng & Computer Sci","Radul","Alexey","axch","STUDENT","G"]
["lav@MIT.EDU",null,"Biological Engineering","Ventouras","Laure-Anne","lav","STUDENT","G"]
["dlreeves@MIT.EDU",null,"Electrical Eng & Computer Sci","Reeves","Dwayne","dlreeves","STUDENT",4]
["meeg@MIT.EDU",null,"Physics","Uemura","Sho","meeg","STUDENT",4]
["abrooks@MIT.EDU",null,"Mechanical Engineering","Brooks","Alice","abrooks","STUDENT",4]
["brownsm@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Brown","Stephanie","brownsm","STUDENT",4]
["psota@MIT.EDU",null,"Electrical Eng & Computer Sci","Psota","James","psota","STUDENT","G"]
["velezj@MIT.EDU",null,"Electrical Eng & Computer Sci","Velez","Javier","velezj","STUDENT","G"]
["davidcw@MIT.EDU",null,"Aeronautics and Astronautics","Wang","David","davidcw","STUDENT","G"]
["aosorno@MIT.EDU",null,"Mathematics","Osorno","Angelica","aosorno","STUDENT","G"]
["wasan79@MIT.EDU",null,"Electrical Eng & Computer Sci","Sanchez","William","wasan79","STUDENT","G"]
["jenb@MIT.EDU",null,"Mathematics","Balakrishnan","Jennifer","jenb","STUDENT","G"]
["manal@MIT.EDU",null,"Electrical Eng & Computer Sci","Dia","Manal","manal","STUDENT","G"]
["dillard@MIT.EDU",null,"Physics","Dillard","Colin","dillard","STUDENT","G"]
["sheel@MIT.EDU",null,"Mathematics","Ganatra","Sheel","sheel","STUDENT","G"]
["geggio@MIT.EDU",null,"Prog in Media Arts Sciences","Talei Franzesi","Giovanni","geggio","STUDENT","G"]
["nimishr@MIT.EDU",null,"Mathematics","Ramanlal","Nimish","nimishr","STUDENT",4]
["cjsw@MIT.EDU",null,"Mechanical Engineering","Stefanov-Wagner","Clara","cjsw","STUDENT",4]
["tcsahin@MIT.EDU",null,"Physics","Sahin","Timur","tcsahin","STUDENT",4]
["deirdrel@MIT.EDU",null,"Earth, Atmos & Planetary Sci","LaBounty","Deirdre","deirdrel","STUDENT",4]
["luke_c@MIT.EDU",null,"Mechanical Engineering","Cummings","Lucas","luke_c","STUDENT",4]
["jtheurer@MIT.EDU",null,"Mechanical Engineering","Theurer","Jean","jtheurer","STUDENT",4]
["ewood@MIT.EDU",null,"Civil and Environmental Eng","Wood","Elizabeth","ewood","STUDENT","G"]
["kmfarino@MIT.EDU",null,"Mechanical Engineering","Farino","Kevin","kmfarino","STUDENT",4]
["tylor@MIT.EDU",null,"Mechanical Engineering","Hess","Tylor","tylor","STUDENT",4]
["mrosario@MIT.EDU",null,"Mechanical Engineering","Rosario","Matthew","mrosario","STUDENT",4]
["kamo@MIT.EDU",null,"Materials Science and Eng","Jurn","Kamo","kamo","STUDENT",4]
["sidpuram@MIT.EDU",null,"Health Sciences & Technology","Puram","Sidharth","sidpuram","STUDENT","G"]
["cmac@MIT.EDU",null,"Mechanical Engineering","MacMinn","Christopher","cmac","STUDENT","G"]
["d_lam201@MIT.EDU",null,"Management","Lam","David","d_lam201","STUDENT",4]
["jtennent@MIT.EDU",null,"Electrical Eng & Computer Sci","Tennent","Joseph","jtennent","STUDENT",4]
["jslocum@MIT.EDU",null,"Electrical Eng & Computer Sci","Slocum","Joshua","jslocum","STUDENT",4]
["acosta@MIT.EDU",null,"Mechanical Engineering","Acosta","Arron","acosta","STUDENT",4]
["csaouma@MIT.EDU",null,"Chemistry","Saouma","Caroline","csaouma","STUDENT","G"]
["harrisw@MIT.EDU",null,"Health Sciences & Technology","Wang","Harris","harrisw","STUDENT","G"]
["kwgilpin@MIT.EDU",null,"Electrical Eng & Computer Sci","Gilpin","Kyle","kwgilpin","STUDENT","G"]
["smeri@MIT.EDU",null,"Mechanical Engineering","Silberstein","Meredith","smeri","STUDENT","G"]
["cak729@MIT.EDU",null,"Chemistry","Kennedy","Christopher","cak729","STUDENT",4]
["dorota@MIT.EDU",null,"Physics","Grabowska","Dorota","dorota","STUDENT",4]
["emolson@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Olson","Elise","emolson","STUDENT","G"]
["dongs@MIT.EDU",null,"Aeronautics and Astronautics","Dong","Shuonan","dongs","STUDENT","G"]
["egilbert@MIT.EDU",null,"Mechanical Engineering","Gilbertson","Eric","egilbert","STUDENT","G"]
["sseong@MIT.EDU",null,"Biology","Seong","Samuel","sseong","STUDENT",4]
["meverson@MIT.EDU",null,"Nuclear Engineering","Everson","Matthew","meverson","STUDENT","G"]
["jillar@MIT.EDU",null,"Materials Science and Eng","Rowehl","Jill","jillar","STUDENT","G"]
["jmfield@MIT.EDU",null,"Aeronautics and Astronautics","Field","Jack","jmfield","STUDENT","G"]
["petek@MIT.EDU",null,"Electrical Eng & Computer Sci","Kruskall","Pete","petek","STUDENT","G"]
["elg@MIT.EDU",null,"Electrical Eng & Computer Sci","Glassman","Elena","elg","STUDENT","G"]
["abelay@MIT.EDU",null,"Electrical Eng & Computer Sci","Belay","Adam","abelay","STUDENT","G"]
["celio@MIT.EDU",null,"Electrical Eng & Computer Sci","Celio","Christopher","celio","STUDENT","G"]
["galileo@MIT.EDU",null,"Nuclear Engineering","Yost","Keith","galileo","STUDENT","G"]
["dasaris@MIT.EDU",null,"Electrical Eng & Computer Sci","Dasari","Sushama","dasaris","STUDENT","G"]
["jyurko@MIT.EDU",null,"Nuclear Engineering","Yurko","Joseph","jyurko","STUDENT","G"]
["wilkinsj@MIT.EDU",null,"Mechanical Engineering","Wilkins","James","wilkinsj","STUDENT","G"]
["jjeon@MIT.EDU",null,"Mechanical Engineering","Jeon","Jessie","jjeon","STUDENT","G"]
["ajlerch@MIT.EDU",null,"Nuclear Engineering","Lerch","Andrew","ajlerch","STUDENT","G"]
["kmberlee@MIT.EDU",null,"Mechanical Engineering","Collins","Kimberlee","kmberlee","STUDENT","G"]
["hayman@MIT.EDU",null,"Electrical Eng & Computer Sci","Hayman","Alexander","hayman","STUDENT","G"]
["guarrera@MIT.EDU",null,"Physics","Guarrera","David","guarrera","STUDENT","G"]
["anjulita@MIT.EDU",null,"Mechanical Engineering","Appapillai","Anjuli","anjulita","STUDENT","G"]
["COURTNEY.BROWNE@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Browne","Courtney","cbrowne","EMPLOYEE"]
["SCONRAD@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Conrad","Stephen","conrads","EMPLOYEE"]
["atherton@ll.mit.edu","Inspector C","Lincoln Laboratory","Atherton","Diane","di20265","EMPLOYEE"]
["GCAPPIELLO@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Cappiello","Gregory","gr20571","EMPLOYEE"]
["SOUSA@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Sousa","Ilidio","il20452","EMPLOYEE"]
["ANDREW.KOPANSKI@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Kopanski","Andrew","an20569","EMPLOYEE"]
["MASTOVICH@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Mastovich","Michael","mi20543","EMPLOYEE"]
["RATAYLOR@LL.MIT.EDU","Machinist A","Lincoln Laboratory","Taylor","Raymond","ra20341","EMPLOYEE"]
["RKRAUSS@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Krauss","Robert","ro20656","EMPLOYEE"]
["WITZGALL@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Witzgall","James","ja20653","EMPLOYEE"]
["JKELLY@LL.MIT.EDU","LL - Associate Group Leader","Lincoln Laboratory","Kelly","James","ja20641","EMPLOYEE"]
["U.PATEL@LL.MIT.EDU","Senior Inspector (Electronic)","Lincoln Laboratory","Patel","Upendra","up20442","EMPLOYEE"]
["hmason@ll.mit.edu","Inspector A","Lincoln Laboratory","Mason","Henry","he20470","EMPLOYEE"]
["adoherty@ll.mit.edu","Administrative Group Leader","Lincoln Laboratory","Doherty","Andrew","an20436","EMPLOYEE"]
["KABDELMASEH@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Abdelmaseh","Kurt","ku20624","EMPLOYEE"]
["JGRIECO@LL.MIT.EDU","Inspector A","Lincoln Laboratory","Grieco","John","jo20396","EMPLOYEE"]
[null,"Inspector A","Lincoln Laboratory","Knight","Lawrence","la20528","EMPLOYEE"]
["SAMUEL.FELLER@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Feller","Samuel","sa20743","EMPLOYEE"]
["JMILLS@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Mills","Jesse","je20839","EMPLOYEE"]
["MFLYNN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Flynn","Monique","mo20665","EMPLOYEE"]
["DANIEL.KETTLER@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Kettler","Daniel","kettler","EMPLOYEE"]
["HARDIMAN@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Hardiman","Sharon","sh20679","EMPLOYEE"]
["GKARASIC@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Karasic","Geoffrey","ge21245","EMPLOYEE"]
["CARL.NARDELL@LL.MIT.EDU","LL - Associate Group Leader","Lincoln Laboratory","Nardell","Carl","ca21075","EMPLOYEE"]
[null,"LL - Technical Staff","Lincoln Laboratory","Grace","Jeffrey","je21049","EMPLOYEE"]
["TYLER.SCHUBE@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","Schube","Tyler","ty21309","EMPLOYEE"]
[null,"Inspector B","Lincoln Laboratory","Diraffaele","Donna","do20612","EMPLOYEE"]
[null,"LL - Technical Staff","Lincoln Laboratory","Stryjewski","Evan","ev20940","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","Anderson","Scott","sc21018","EMPLOYEE"]
["NEIL.DANTAM@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Dantam","Neil","ne21197","EMPLOYEE"]
["KAREN.POLVINO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Polvino","Karen","ka21454","EMPLOYEE"]
["RUSSELL.LANDRY@LL.MIT.EDU","Inspector A","Lincoln Laboratory","Landry","Russell","ru20961","EMPLOYEE"]
["MIKE.APICELLA@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","Apicella","Michael","mi21230","EMPLOYEE"]
["KHAI.BUI@LL.MIT.EDU","Technician A Electronic","Lincoln Laboratory","Bui","Khai","kh21141","EMPLOYEE"]
["THOMAS.KELLEY@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Kelley","Thomas","th21604","EMPLOYEE"]
["KDOYLE@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Doyle","Keith","ke15584","EMPLOYEE"]
["AKRETSCH@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Kretsch","Antoinette","an21851","EMPLOYEE"]
["PARKER.DOELGER@LL.MIT.EDU","Coop/LL","Lincoln Laboratory","Doelger","Parker","pa21892","EMPLOYEE"]
["DMITRY.TOLPIN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Tolpin","Dmitry","dm21742","EMPLOYEE"]
["AARON.CUSHER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Cusher","Aaron","aa21722","EMPLOYEE"]
["REBECCA.BROWN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Brown","Rebecca","re21665","EMPLOYEE"]
["JEY@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Young","Jamie","ja21741","EMPLOYEE"]
["AGEORGE@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","George","Arthur","ar21811","EMPLOYEE"]
["K.NEVIN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Nevin","Kate","ka21570","EMPLOYEE"]
["J.COLE@LL.MIT.EDU","Non-MIT Student Worker","Lincoln Laboratory","Cole","James","ja21812","EMPLOYEE"]
["NICKARMSTRONGCREWS@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Armstrong-Crews","Nicholas","ni21806","EMPLOYEE"]
["ROGER.MAURAIS@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Maurais","Roger","ro20962","EMPLOYEE"]
["MARK.BURY@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Bury","Mark","ma21917","EMPLOYEE"]
["JDBROOKS@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Brooks","Jessica","je21824","EMPLOYEE"]
["JESSY.CUSACK@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Cusack","Jessy","je21981","EMPLOYEE"]
["CSEMISCH@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Semisch","Christopher","ch21644","EMPLOYEE"]
["GMIDDLETON@LL.MIT.EDU","Senior Technician Electronic","Lincoln Laboratory","Middleton","George","gmidd_1","EMPLOYEE"]
["ERIKA.MOODY@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","Moody","Erika","er21826","EMPLOYEE"]
["HAZEL.LEONE@LL.MIT.EDU","Technician A Electronic","Lincoln Laboratory","Leone","Hazel","ha21112","EMPLOYEE"]
["M.COCHRAN@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","Cochran","Michael","mi21809","EMPLOYEE"]
["M.LEVASSEUR@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","LeVasseur","Michael","mi21787","EMPLOYEE"]
[null,"LL - Specialist","Lincoln Laboratory","Rufo","Anthony","an21718","EMPLOYEE"]
["AVILDERS@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Vilders","Arie","ar21796","EMPLOYEE"]
["J.REGNER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Regner","Josef","jo21839","EMPLOYEE"]
["DENISE.FITZGERALD@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Fitzgerald","Denise","de21708","EMPLOYEE"]
["B.REID@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Reid","Bryan","br21603","EMPLOYEE"]
[null,"LL - Specialist","Lincoln Laboratory","Lambert","George","ge21931","EMPLOYEE"]
["KCHATEAUNEUF@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Chateauneuf","Karen","ka21087","EMPLOYEE"]
["dactyl@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Boettcher","Tara","dactyl","EMPLOYEE"]
["BERGER@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Berger","Paul","berger","EMPLOYEE"]
["CALAWA@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Calawa","Daniel","da12822","EMPLOYEE"]
["POBRIEN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","O'Brien","Peter","pe16016","EMPLOYEE"]
["HOYT@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Hoyt","Douglas","do14364","EMPLOYEE"]
["PENTOLIR@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Pentoliros","John","jo16967","EMPLOYEE"]
["ROGERS@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Rogers","Patricia","pa8641","EMPLOYEE"]
["ALEX@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","McIntosh","K.","kammail","EMPLOYEE"]
["MMARCHAN@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Marchant","Michael","mi15874","EMPLOYEE"]
["MANFRA@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Manfra","Michael","mi11113","EMPLOYEE"]
["CIAMPI@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Ciampi","Joseph","jo11880","EMPLOYEE"]
["ODONNELL@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","O'Donnell","Frederick","fr11221","EMPLOYEE"]
["SCALAWA@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Calawa","Stephen","st15908","EMPLOYEE"]
["CCOSTA@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Costa","Cynthia","cy12605","EMPLOYEE"]
["OMARA@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","O'Mara","Daniel","da16497","EMPLOYEE"]
["SCHIMMF@LL.MIT.EDU","Senior Administrative Staff, LL","Lincoln Laboratory","Schimmoller","Frank","schimmf","EMPLOYEE"]
["EEVANS@LL.MIT.EDU","Director, Lincoln Laboratory","Lincoln Laboratory","Evans","Eric","er14230","EMPLOYEE"]
["LUPTON@LL.MIT.EDU","Assistant Director Emeritus, LL","Lincoln Laboratory","Upton","Lee","le8491","EMPLOYEE"]
["TENO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Teno","Joan","jo9863","EMPLOYEE"]
["SHARON@LL.MIT.EDU","Chief Operating Officer, Lincoln Lab","Lincoln Laboratory","Sharon","Anthony","an17071","EMPLOYEE"]
["SUDBURY@LL.MIT.EDU","Dir's Staff for Special Projects, LL","Lincoln Laboratory","Sudbury","Roger","ro6102","EMPLOYEE"]
["BGOTT@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Gottschalk","Barbra","ba16082","EMPLOYEE"]
["BERNADETTE@LL.MIT.EDU","Chief Technology Officer, Lincoln Lab","Lincoln Laboratory","Johnson","Bernadette","bernadet","EMPLOYEE"]
["PENSA@LL.MIT.EDU","Assistant Director Emeritus, LL","Lincoln Laboratory","Pensa","Antonio","an6176","EMPLOYEE"]
["DBRIGGS@LL.MIT.EDU","Director Emeritus, Lincoln Laboratory","Lincoln Laboratory","Briggs","David","da6153","EMPLOYEE"]
["tony@ll.mit.edu","Administrative Group Leader","Lincoln Laboratory","Smith","Anthony","an15574","EMPLOYEE"]
["ghamill@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Hamill","Gregory","gr19152","EMPLOYEE"]
["kristin.lorenze@ll.mit.edu","Administrative Group Leader","Lincoln Laboratory","Lorenze","Kristin","kr20400","EMPLOYEE"]
["CHROSTOWSKI@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Chrostowski","Roger","ro20626","EMPLOYEE"]
["CLARK@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Clark","Peter","pe20610","EMPLOYEE"]
["jwade@ll.mit.edu","LL - Group Leader","Lincoln Laboratory","Wade","James","ja20407","EMPLOYEE"]
["SUZANNE.BURZYK@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Burzyk","Suzanne","su20783","EMPLOYEE"]
["SACKS@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Sacks","Richard","ri21043","EMPLOYEE"]
["EDMUND.WILLIAMS@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Williams","Edmund","ed21062","EMPLOYEE"]
["MESSER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Messer","Timothy","ti21468","EMPLOYEE"]
["TWBURKE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Burke","Thomas","th21467","EMPLOYEE"]
["WEIDMAN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Weidman","Daniel","da22032","EMPLOYEE"]
["K.HENDERLONG@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Henderlong","Keith","ke21949","EMPLOYEE"]
["MARK.SPRAGUE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Sprague","David","msprague","EMPLOYEE"]
["AMY.KING@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","King","Amy","aeking","EMPLOYEE"]
["JFORD@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Ford","John","fordj","EMPLOYEE"]
["HENNEBERRY@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Henneberry","Adam","adammh","EMPLOYEE"]
["DESROSIERS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Desrosiers","Claude","desrosc","EMPLOYEE"]
["KEOHAN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Keohan","Susan","skeohan","EMPLOYEE"]
["DHUGHES@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Hughes","Diana","dhughes","EMPLOYEE"]
["SARACENO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Saraceno","Robert","saraceno","EMPLOYEE"]
["RHALL@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Hall","Robert","ro14422","EMPLOYEE"]
["MORIN@LL.MIT.EDU","Project Technician Electronic","Lincoln Laboratory","Morin","James","ja15711","EMPLOYEE"]
["burbine@ll.mit.edu","Senior Photographer","Lincoln Laboratory","Burbine","Thomas","th16123","EMPLOYEE"]
["MERRICK@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Merrick","Richard","ri9087","EMPLOYEE"]
["GAZZANIGA@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Gazzaniga","Garry","gazzang","EMPLOYEE"]
["MCCURTAIN@LL.MIT.EDU","Library Assistant III","Lincoln Laboratory","McCurtain","Hugh","hu15504","EMPLOYEE"]
["scioli@ll.mit.edu","Library Assistant I","Lincoln Laboratory","Rourke","Arlene","ar17555","EMPLOYEE"]
["SCHWANP@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Schwan","Penny","pe7217","EMPLOYEE"]
["MRILEY@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Riley","Madeleine","ma13690","EMPLOYEE"]
["CFRENCH3@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","French","Claude","cfrench3","EMPLOYEE"]
["MLEGRO@LL.MIT.EDU","Library Assistant III","Lincoln Laboratory","Legro","Monica","mo12774","EMPLOYEE"]
["LAHEY@LL.MIT.EDU","Sr Telephone Operator/LL","Lincoln Laboratory","Lahey","Joan","jo15611","EMPLOYEE"]
["aleaustin@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Austin","John","jo14084","EMPLOYEE"]
["barron@ll.mit.edu","Senior Photographer","Lincoln Laboratory","Barron","Jon","jo11777","EMPLOYEE"]
["beals@ll.mit.edu","Media Assistant","Lincoln Laboratory","Beals","Chester","ch15216","EMPLOYEE"]
["KRUMSIEK@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Krumsiek","Peter","krumsiek","EMPLOYEE"]
["henryp@ll.mit.edu","Media Assistant","Lincoln Laboratory","Palumbo","Henry","he16150","EMPLOYEE"]
["RANDLETT@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Randlett","Christine","randlett","EMPLOYEE"]
["DEFRANZO@LL.MIT.EDU","Library Assistant III","Lincoln Laboratory","DeFranzo","Susan","su7179","EMPLOYEE"]
["SGREEN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Green","Suellen","su14686","EMPLOYEE"]
["MILES@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Dion","Amy","amiles","EMPLOYEE"]
["PDUGAS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Dugas","Patricia","pdugas","EMPLOYEE"]
["bphillips@ll.mit.edu","SRS IT/IS Manager","Lincoln Laboratory","Phillips","Beth","be17659","EMPLOYEE"]
["DGAUDETTE@LL.MIT.EDU","Senior Photographer","Lincoln Laboratory","Gaudette","Donald","do12342","EMPLOYEE"]
["SPEROS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Speros","Melissa","me15324","EMPLOYEE"]
["RICASEY@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Casey","Richard","ri14980","EMPLOYEE"]
["RUSSELLR@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Roberge","Russell","rrroberg","EMPLOYEE"]
["AHERN@LL.MIT.EDU","Reproduction Worker A","Lincoln Laboratory","Ahern","Richard","ri17566","EMPLOYEE"]
["jlane@ll.mit.edu","Visual Product Designers/LL","Lincoln Laboratory","Lane","James","ja9578","EMPLOYEE"]
["DUROCHER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Durocher","Claire","durocher","EMPLOYEE"]
["DGOODWIN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Goodwin","Deborah","de7042","EMPLOYEE"]
["DCUDMORE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Cudmore","David","da16945","EMPLOYEE"]
["IMBO@LL.MIT.EDU","Senior Photographer","Lincoln Laboratory","Imbeault","Michael","mi12209","EMPLOYEE"]
["GPETERS@LL.MIT.EDU","Project Technician Electronic","Lincoln Laboratory","Peters","Glenn","gl16437","EMPLOYEE"]
["FORTUNATO@LL.MIT.EDU","Library Assistant II","Lincoln Laboratory","Fortunato","Janet","ja14452","EMPLOYEE"]
["SAFFORD@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Safford","Leslie","saffordl","EMPLOYEE"]
["RBUSHEY@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Bushey","Richard","rlbushey","EMPLOYEE"]
["kshackelford@ll.mit.edu","Publishing Assistant","Lincoln Laboratory","Shackelford","Katherine","ka17191","EMPLOYEE"]
["OSHEA@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","O'Shea","Daniel","doshea","EMPLOYEE"]
["MCGILVARY@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","McGilvary","Susan","su8334","EMPLOYEE"]
["TECCE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Tecce","Peter","ptecce","EMPLOYEE"]
["rpaquet@ll.mit.edu","Project Technician Electronic","Lincoln Laboratory","Paquet","Raymond","ra17754","EMPLOYEE"]
["SCHIPELLITI@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Schipelliti","Frances Shirley","fs14608","EMPLOYEE"]
["FERGUSON@LL.MIT.EDU","Reproduction Worker A","Lincoln Laboratory","Ferguson","Richard","ri13157","EMPLOYEE"]
["JOSS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Joss","Jaylyn","ja13746","EMPLOYEE"]
["MBREMER@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Bremer","Marian","mbremer","EMPLOYEE"]
["BABI@MIT.EDU","Associate Director, OEIT","Educational Innovation and Technology","Mitra","Amitava","babi","EMPLOYEE"]
["bonners@mit.edu","Programmer Analyst II","Educational Innovation and Technology","Bonner","Sara","bonners","EMPLOYEE"]
["violeta@mit.edu","Ed Tech Consultant & Instructor, Edgerton Center","Educational Innovation and Technology","Ivanova","Violeta","violeta","EMPLOYEE"]
["ceraj@mit.edu","Programmer Analyst III","Educational Innovation and Technology","Ceraj","Ivica","ceraj","EMPLOYEE"]
["pwilkins@mit.edu","Senior Programmer Analyst","Educational Innovation and Technology","Wilkins","Peter","pwilkins","EMPLOYEE"]
["jtriley@mit.edu","Programmer Analyst III","Educational Innovation and Technology","Riley","Justin","jtriley","EMPLOYEE"]
["IIYOSHI@MIT.EDU","Senior Strategist, Ed Tech Outreach","Educational Innovation and Technology","Iiyoshi","Toru","iiyoshi","EMPLOYEE"]
["MURA@MIT.EDU","Sr. Strategist,Educational Tech Outreach","Educational Innovation and Technology","Muramatsu","Brandon","mura","EMPLOYEE"]
["JGFOX@MIT.EDU","Professor & Director, DCM","Dept Administrators & Lab Directors","Fox","James","jgfox","EMPLOYEE"]
["KIMV@MIT.EDU","Dean for Undergraduate Research","Dept Administrators & Lab Directors","Vandiver","John","kimv","EMPLOYEE"]
["desimone@mit.edu","Professor/Director","Dept Administrators & Lab Directors","Desimone","Robert","desimone","EMPLOYEE"]
["RPRINN@MIT.EDU","Director, Ctr Global Change Sci & TEPCO Professor","DLC Heads Science","Prinn","Ronald","rprinn","EMPLOYEE"]
["TJACKS@MIT.EDU","Director, KIICR & David H Koch Professor","DLC Heads Science","Jacks","Tyler","tjacks","EMPLOYEE"]
["SIPSER@MIT.EDU","Professor of Applied Mathematics/Department Head","DLC Heads Science","Sipser","Michael","sipser","EMPLOYEE"]
["MTZ@MIT.EDU","Department Head & E. A. Griswold Professor","DLC Heads Science","Zuber","Maria","zuber","EMPLOYEE"]
["JHEWITT@MIT.EDU","Professor/Director","DLC Heads Science","Hewitt","Jacqueline","jhewitt","EMPLOYEE"]
["MILNER@MIT.EDU","Professor/Director","DLC Heads Science","Milner","Richard","milner","EMPLOYEE"]
["EDBERT@MIT.EDU","Department Head/Professor","DLC Heads Science","Bertschinger","Edmund","edbert","EMPLOYEE"]
["SIVE@WI.MIT.EDU","Associate Dean","DLC Heads Science","Sive","Hazel","hsive","EMPLOYEE"]
["CKAISER@MIT.EDU","Department Head/Professor","DLC Heads Science","Kaiser","Chris","ckaiser","EMPLOYEE"]
["msur@mit.edu","Dept Head/Paul E Newton  Prof of Neuroscience","DLC Heads Science","Sur","Mriganka","msur","EMPLOYEE"]
["TSWAGER@MIT.EDU","Department Head & John D. MacArthur Professor","DLC Heads Science","Swager","Timothy","tswager","EMPLOYEE"]
["lhtsai@mit.edu","Director, Picower Institute & Picower Professor","DLC Heads Science","Tsai","Li-Huei","lhtsai","EMPLOYEE"]
["RLOCKE@MIT.EDU","Deputy Dean/Siteman(48) Prof of Entrepr","Sloan School Department Heads","Locke","Richard","rlocke","EMPLOYEE"]
["JYATES@MIT.EDU","Deputy Dean/Sloan Distinguished Prof of Mgmt","Sloan School Department Heads","Yates","JoAnne","jyates","EMPLOYEE"]
["RROBINS@MIT.EDU","Research Associate","MIT-Portugal Program","Robins","Renee","rrobins","EMPLOYEE"]
["rlemp@mit.edu","Assistant Director, MIT/Portugal","MIT-Portugal Program","Lemp","Robert","rlemp","EMPLOYEE"]
["jsjacobs@mit.edu","Director of Education","MIT-Portugal Program","Jacobs","Joshua","jsjacobs","EMPLOYEE"]
["PARTHAG@MIT.EDU","Senior Lecturer","MIT-Portugal Program","Ghosh","Partha","parthag","EMPLOYEE"]
["trosan@MIT.EDU","Postdoctoral Associate","MIT-Portugal Program","Rosan","Christina","trosan","EMPLOYEE"]
["ggg1@MIT.EDU","Postdoctoral Associate","MIT-Portugal Program","Gaustad","Gabrielle","ggg1","EMPLOYEE"]
["flavia@mit.edu","Administrative Assistant II","MIT-Portugal Program","Cardarelli","Flavia","flavia","EMPLOYEE"]
[null,"Research Affiliate","MIT-Portugal Program","Ferrao","Paulo","ferrao","EMPLOYEE"]
["JMSOUSA@MIT.EDU","Visiting Scholar","MIT-Portugal Program","Da Costa Sousa","Joao Miguel","jmsousa","EMPLOYEE"]
["JCLARO@MIT.EDU","Visiting Scholar","MIT-Portugal Program","Vieira de Campos Pereira Claro","Joao Alberto","jclaro","EMPLOYEE"]
["JVBUSCH@MIT.EDU","Research Associate","MIT-Portugal Program","Busch","John","jvbusch","EMPLOYEE"]
["ESPANG@MIT.EDU","Green Islands Project Coordinator","MIT-Portugal Program","Spang","Edward","espang","EMPLOYEE"]
["FLLUSSA@MIT.EDU","Visiting Scholar","MIT-Portugal Program","Llussa","Fernanda","fllussa","EMPLOYEE"]
[null,"Visiting Scholar","MIT-Portugal Program","Marques Leal Sanches Alves","Paula Maria","palves","EMPLOYEE"]
[null,"Visiting Scholar","MIT-Portugal Program","Rocha","Luis","lrocha","EMPLOYEE"]
[null,"Visiting Scholar","MIT-Portugal Program","De Pinho Figueiredo E Silva","Arlindo","arlindo","EMPLOYEE"]
[null,"Visiting Scholar","MIT-Portugal Program","Bernardo","Carlos","caab7955","EMPLOYEE"]
["GPOWERS@MIT.EDU","Administrative Assistant II","MIT-Portugal Program","Powers","Gerri","gpowers","EMPLOYEE"]
["LDG@MIT.EDU","Dir, MIT Video Prod & Distnc Ed Delivery","AMPS-Libraries","Gallagher","Lawrence","ldg","EMPLOYEE"]
["EMELLO@MIT.EDU","Distance Education&Streaming Oper.Mang","AMPS-Libraries","Mello","Elaine","emello","EMPLOYEE"]
["CRAZE@MIT.EDU","Video Production Manager, AMPS","AMPS-Libraries","Milanesi","Craig","craze","EMPLOYEE"]
["TPWHITE@MIT.EDU","Field Videographer","AMPS-Libraries","White","Thomas","tpwhite","EMPLOYEE"]
["leoncini@mit.edu","Multimedia Specialist, AMPS","AMPS-Libraries","Leoncini","Michael","leoncini","EMPLOYEE"]
["JFLOOD@MIT.EDU","Administrative Assistant, AMPS","AMPS-Libraries","Flood","Joanne","jflood","EMPLOYEE"]
["MARINE@MIT.EDU","Senior Financial Analyst","AMPS-Libraries","Brown","Marine","marine","EMPLOYEE"]
["KKIRWIN@MIT.EDU","Video Conferencing Technician, AMPS","AMPS-Libraries","Kirwin","Kevin","kkirwin","EMPLOYEE"]
["cjfranco@mit.edu","Multimedia Specialist, AMPS","AMPS-Libraries","Franco","Christian","cjfranco","EMPLOYEE"]
["cdh@mit.edu","Multimedia Specialist, AMPS","AMPS-Libraries","Hainsworth","Clayton","cdh","EMPLOYEE"]
["rsikkema@mit.edu","Streaming Media Manager, AMPS","AMPS-Libraries","Sikkema","Robert","rsikkema","EMPLOYEE"]
["ktierney@mit.edu","Multimedia Specialist, AMPS","AMPS-Libraries","Tierney","Kevin","ktierney","EMPLOYEE"]
["wld@mit.edu","Network Engineer","AMPS-Libraries","de Figueiredo","William","wld","EMPLOYEE"]
["cboebel@mit.edu","Manager, AMPS","AMPS-Libraries","Boebel","Chris","cboebel","EMPLOYEE"]
["deslinge@mit.edu","Multimedia Specialist","AMPS-Libraries","Eslinger","Daniel","deslinge","EMPLOYEE"]
["BUKHARI@MIT.EDU","Non-MIT Student Worker","AMPS-Libraries","Bukhari","Laila","bukhari","EMPLOYEE"]
["KENSTONE@MIT.EDU","Director of Hobby Shop","Hobby Shop","Stone","Kenneth","kenstone","EMPLOYEE"]
["hayami@mit.edu","Associate, MIT Hobby Shop","Hobby Shop","Arakawa","Hayami","hayami","EMPLOYEE"]
["kmiller@mit.edu","Assistant Dean, FSILG's & Res Life Prog","Fraternities, Sororities and ILgs","Miller","Kaya","kgerberi","EMPLOYEE"]
["laurenw@mit.edu","Assistant Director, FSILG's","Fraternities, Sororities and ILgs","Wojtkun","Lauren","laurenw","EMPLOYEE"]
["MARLENAM@MIT.EDU","Assistant Director FSILG","Fraternities, Sororities and ILgs","Martinez","Marlena","marlenam","EMPLOYEE"]
["TRICKETT@MIT.EDU","Volunteer & Outreach Coordinator","Public Service Center","Trickett","Heather","trickett","EMPLOYEE"]
["SUSNOWIT@MIT.EDU","Assistant Dean and Director","Public Service Center","Susnowitz","Sally","susnowit","EMPLOYEE"]
["hynd@mit.edu","Fellowships and Internships Program Administrator","Public Service Center","Hynd","Alison","hynd","EMPLOYEE"]
["kpikhart@MIT.EDU","PSC Fellow","Public Service Center","Pikhart","Karina","kpikhart","EMPLOYEE"]
["camillab@mit.edu","Communications Coordinator","Public Service Center","Brinkman","Camilla","camillab","EMPLOYEE"]
["KRISTIG@MIT.EDU","Senior Administrative Assistant","Public Service Center","Gundrum","Kristi","kristig","EMPLOYEE"]
["MCENTIRE@MIT.EDU","Program Coordinator","Public Service Center","Mcentire","Linden","mcentire","EMPLOYEE"]
[null,"Research Affiliate","Public Service Center","Cantan","Justen","kamalani","EMPLOYEE"]
["LHTORRES@MIT.EDU","IDEAS Competition Program Administrator","Public Service Center","Torres","Lars","lhtorres","EMPLOYEE"]
["CASTROLA@MIT.EDU","Non-MIT Student Worker","Public Service Center","Castro","Lauren","castrola","EMPLOYEE"]
["BBRADLEY@MIT.EDU","Service Learning Program Administrator","Public Service Center","Bradley","Benjamin","bbradley","EMPLOYEE"]
["MGALLANT@MIT.EDU","PSC Internships Project Assistant","Public Service Center","Gallant","Marilyn","mgallant","EMPLOYEE"]
["vedranso@MIT.EDU",null,"Mathematics","Sohinger","Vedran","vedranso","STUDENT","G"]
["kmayank@MIT.EDU",null,"Mechanical Engineering","Kumar","Mayank","kmayank","STUDENT","G"]
["ahslocum@MIT.EDU",null,"Mechanical Engineering","Slocum, Jr.","Alexander","ahslocum","STUDENT","G"]
["lanthe@MIT.EDU",null,"Electrical Eng & Computer Sci","Chronis","Iolanthe","lanthe","STUDENT","G"]
["mra23@MIT.EDU",null,"Mechanical Engineering","Allshouse","Michael","mra23","STUDENT","G"]
["ruijie@MIT.EDU",null,"Aeronautics and Astronautics","He","Ruijie","ruijie","STUDENT","G"]
["hurrong@MIT.EDU",null,"Electrical Eng & Computer Sci","Hu","Rong","hurrong","STUDENT","G"]
["bfosque@MIT.EDU",null,"Chemistry","Fosque","Benjamin","bfosque","STUDENT",4]
["menzel@MIT.EDU",null,"Economics","Menzel","Konrad","menzel","STUDENT","G"]
["ftubilla@MIT.EDU",null,"Mechanical Engineering","Tubilla Kuri","Fernando","ftubilla","STUDENT","G"]
["setrinig@MIT.EDU",null,"Political Science","Setrini","Gustavo","setrinig","STUDENT","G"]
["mhfoley@MIT.EDU",null,"Biological Engineering","Foley","Maria","mhfoley","STUDENT","G"]
["lei_wang@MIT.EDU",null,"Materials Science and Eng","Wang","Lei","lei_wang","STUDENT","G"]
["haoq@MIT.EDU",null,"Mechanical Engineering","Hao","Qing","haoq","STUDENT","G"]
["mlucky@MIT.EDU",null,"Mechanical Engineering","Luckyanova","Maria","mlucky","STUDENT","G"]
["robfalco@MIT.EDU",null,"Electrical Eng & Computer Sci","Falconi","Robert","robfalco","STUDENT","G"]
["wrchan@MIT.EDU",null,"Electrical Eng & Computer Sci","Chan","Walker","wrchan","STUDENT","G"]
["sdray@MIT.EDU",null,"Mechanical Engineering","Ray","Stephen","sdray","STUDENT","G"]
["minam@MIT.EDU",null,"Management","Fujii","Mina","minam","STUDENT","G"]
["tkchin@MIT.EDU",null,"Electrical Eng & Computer Sci","Chin","TzeKwang","tkchin","STUDENT","G"]
["dtlusk@MIT.EDU",null,"Brain and Cognitive Sciences","Lusk","Diana","dtlusk","STUDENT",4]
["jstanley@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Stanley","Jessica","jstanley","STUDENT","G"]
["denu@MIT.EDU",null,"Aeronautics and Astronautics","Levine","Daniel","denu","STUDENT","G"]
["nune@MIT.EDU",null,"Brain and Cognitive Sciences","Lemaire","Nune","nune","STUDENT","G"]
["barragan@MIT.EDU",null,"Mechanical Engineering","Barragan","Patrick","barragan","STUDENT","G"]
["holly_j@MIT.EDU",null,"Aeronautics and Astronautics","Jeffrey","Holly","holly_j","STUDENT","G"]
["mahmood@MIT.EDU",null,"Electrical Eng & Computer Sci","Ali","Mahmood","mahmood","STUDENT","G"]
["mbolivar@MIT.EDU",null,"Electrical Eng & Computer Sci","Bolivar","Marti","mbolivar","STUDENT","G"]
["mherdeg@MIT.EDU",null,"Electrical Eng & Computer Sci","McGraw-Herdeg","Michael","mherdeg","STUDENT","G"]
["bcharrow@MIT.EDU",null,"Electrical Eng & Computer Sci","Charrow","Benjamin","bcharrow","STUDENT","G"]
["ashleynp@MIT.EDU",null,"Not Available","Powers","Ashley","ashleynp","STUDENT",0]
["bziegler@MIT.EDU",null,"Electrical Eng & Computer Sci","Ziegler","Blaine","bziegler","STUDENT","G"]
["czhang86@MIT.EDU",null,"Electrical Eng & Computer Sci","Zhang","Chuan","czhang86","STUDENT","G"]
["bpope@MIT.EDU",null,"Mechanical Engineering","Pope","Benjamin","bpope","STUDENT","G"]
["saraht@MIT.EDU",null,"Physics","Trowbridge","Sarah","saraht","STUDENT","G"]
["ctan@MIT.EDU",null,"Electrical Eng & Computer Sci","Tan","Ceryen","ctan","STUDENT","G"]
["teytanna@MIT.EDU",null,"Operations Research","Teytelman","Anna","teytanna","STUDENT","G"]
["olahosa@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Hosa","Aleksandra","olahosa","STUDENT","G"]
["epower@MIT.EDU",null,"Electrical Eng & Computer Sci","Power","Elizabeth","epower","STUDENT",4]
["nalin@MIT.EDU",null,"Management","Jain","Nalin","nalin","STUDENT","G"]
["ltclim@MIT.EDU",null,"Management","Lim","Lawrence","ltclim","STUDENT","G"]
["thurkins@MIT.EDU",null,"Mechanical Engineering","Thurkins","Eric","thurkins","STUDENT","G"]
["jrogosic@MIT.EDU",null,"Materials Science and Eng","Rogosic","John","jrogosic","STUDENT","G"]
["tfukai@MIT.EDU",null,"Management","Fukai","Toshiyuki","tfukai","STUDENT","G"]
["shu_ma@MIT.EDU",null,"Management","Ma","Shu","shu_ma","STUDENT","G"]
["meetuk@MIT.EDU",null,"Management","Kapur","Meetu","meetuk","STUDENT","G"]
["myaplomb@MIT.EDU",null,"Brain and Cognitive Sciences","McKinley","Matthew","myaplomb","STUDENT",4]
["cvnguyen@MIT.EDU",null,"Electrical Eng & Computer Sci","Nguyen","Chieu","cvnguyen","STUDENT","G"]
["jooho_j@MIT.EDU",null,"Management","Jeon","Joo Ho","jooho_j","STUDENT","G"]
["zlabry@MIT.EDU",null,"Mechanical Engineering","LaBry","Zachary","zlabry","STUDENT","G"]
["dowgun@MIT.EDU",null,"Electrical Eng & Computer Sci","Dowgun","Neil","dowgun","STUDENT","G"]
["nickncf@MIT.EDU",null,"Biology","Flytzanis","Nicholas","nickncf","STUDENT",4]
["dtemp@MIT.EDU",null,"Biology","Templeton","David","dtemp","STUDENT",4]
["nikgupta@MIT.EDU",null,"Management","Gupta","Nikhil","nikgupta","STUDENT","G"]
["yichen@MIT.EDU",null,"Mechanical Engineering","Chen","Yi","yichen","STUDENT","G"]
["mokonkwo@MIT.EDU",null,"Chemical Engineering","Okonkwo","Michael","mokonkwo","STUDENT",4]
["akamatsu@MIT.EDU",null,"Management","Akamatsu","Shigetaka","akamatsu","STUDENT","G"]
["ctsims@MIT.EDU",null,"Electrical Eng & Computer Sci","Sims","Clayton","ctsims","STUDENT","G"]
["strickla@MIT.EDU",null,"Economics","Strickland","Barrett","strickla","STUDENT",4]
["smang@MIT.EDU",null,"Management","Ang","Siew Min","smang","STUDENT","G"]
["changcl@MIT.EDU",null,"Management","Chang","Ching Li","changcl","STUDENT","G"]
["ezhinus@MIT.EDU",null,"Civil and Environmental Eng","Ezzell","Edna","ezhinus","STUDENT",2]
["tfp@MIT.EDU",null,"Engineering Systems Division","Piepenbrock","Theodore","tfp","STUDENT","G"]
["stacyfig@MIT.EDU",null,"Mechanical Engineering","Figueredo","Stacy","stacyfig","STUDENT","G"]
["dianam@MIT.EDU",null,"Operations Research","Michalek","Diana","dianam","STUDENT","G"]
["bcplin@MIT.EDU",null,"Chemical Engineering","Lin","Chien Pang","bcplin","STUDENT","G"]
["droy@MIT.EDU",null,"Electrical Eng & Computer Sci","Roy","Daniel","droy","STUDENT","G"]
["hhwang82@MIT.EDU",null,"Chemistry","Hwang","Harold","hhwang82","STUDENT","G"]
["ntsujii@MIT.EDU",null,"Physics","Tsujii","Naoto","ntsujii","STUDENT","G"]
["donghyun@MIT.EDU",null,"Physics","Kim","Dong hyun","donghyun","STUDENT","G"]
["mshashi@MIT.EDU",null,"Operations Research","Mittal","Shashi","mshashi","STUDENT","G"]
["bvv@MIT.EDU",null,"Chemistry","Vanveller","Brett","bvv","STUDENT","G"]
["tjtakara@MIT.EDU",null,"Biology","Takara","Thomas","tjtakara","STUDENT","G"]
["robinsoj@MIT.EDU",null,"Chemistry","Robinson","Julia","robinsoj","STUDENT","G"]
["uichanco@MIT.EDU",null,"Operations Research","Uichanco","Joline Ann","uichanco","STUDENT","G"]
["whizpark@MIT.EDU",null,"Physics","Park","Daniel","whizpark","STUDENT","G"]
["timothyn@MIT.EDU",null,"Mathematics","Nguyen","Timothy","timothyn","STUDENT","G"]
["kamanne@MIT.EDU",null,"Linguistics and Philosophy","Manne","Kate","kamanne","STUDENT","G"]
["smt@MIT.EDU",null,"Architecture","Tuerk","Stephanie","smt","STUDENT","G"]
["scott_v@MIT.EDU",null,"Biology","Valastyan","Scott","scott_v","STUDENT","G"]
["gwakeman@MIT.EDU",null,"Wellesley Cross-Enrollment Pro","Wakeman","Gabriella","gwakeman","STUDENT",3]
["dwei@MIT.EDU",null,"Electrical Eng & Computer Sci","Wei","Dennis","dwei","STUDENT","G"]
["llam@MIT.EDU",null,"Mechanical Engineering","Lam","Long","llam","STUDENT",4]
["kmel@MIT.EDU",null,"Mechanical Engineering","Ellison","Katrina","kmel","STUDENT",4]
["jesse800@MIT.EDU",null,"Electrical Eng & Computer Sci","Alejandro","Jesse","jesse800","STUDENT",4]
["jcofield@MIT.EDU",null,"Mathematics","Cofield","William","jcofield","STUDENT",4]
["lampee@MIT.EDU",null,"Mechanical Engineering","Lampe","Evan","lampee","STUDENT",4]
["bwkang@MIT.EDU",null,"Materials Science and Eng","Kang","ByoungWoo","bwkang","STUDENT","G"]
["nsamudra@MIT.EDU",null,"Brain and Cognitive Sciences","Samudra","Niyatee","nsamudra","STUDENT",4]
["sandhyar@MIT.EDU",null,"Mathematics","Ramakrishnan","Sandhya","sandhyar","STUDENT",4]
["rodewald@MIT.EDU",null,"Nuclear Engineering","Rodewald","Oliver","rodewald","STUDENT",4]
["kabrink@MIT.EDU",null,"Brain and Cognitive Sciences","Brink","Kimberly","kabrink","STUDENT",4]
["jamieliu@MIT.EDU",null,"Electrical Eng & Computer Sci","Liu","Jamie","jamieliu","STUDENT","G"]
["hqnguyen@MIT.EDU",null,"Electrical Eng & Computer Sci","Nguyen","HongLinh","hqnguyen","STUDENT","G"]
["avaldes@MIT.EDU",null,"Electrical Eng & Computer Sci","Valdes Samaniego","Armando","avaldes","STUDENT","G"]
["bbethke@MIT.EDU",null,"Aeronautics and Astronautics","Bethke","Brett","bbethke","STUDENT","G"]
["ssanders@MIT.EDU",null,"Physics","Sanders","Scott","ssanders","STUDENT","G"]
["jrkovac@MIT.EDU",null,"Electrical Eng & Computer Sci","Kovac","Joseph","jrkovac","STUDENT","G"]
["minilek@MIT.EDU",null,"Electrical Eng & Computer Sci","Nelson","Jelani","minilek","STUDENT","G"]
["olivia_l@MIT.EDU",null,"Electrical Eng & Computer Sci","Leitermann","Olivia","olivia_l","STUDENT","G"]
["jrwalk@MIT.EDU",null,"Physics","Walk","John","jrwalk","STUDENT",4]
["yonghwa@MIT.EDU",null,"Health Sciences & Technology","Lee","Laurel","yonghwa","STUDENT","G"]
["neltnerb@MIT.EDU",null,"Materials Science and Eng","Neltner","Brian","neltnerb","STUDENT","G"]
[null,null,"Biology","Bose","Baundauna","bbose","STUDENT","G"]
["dwhitlow@MIT.EDU",null,"Electrical Eng & Computer Sci","Whitlow","Daniel","dwhitlow","STUDENT"]
["lhays@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Hays","Lindsay","lhays","STUDENT","G"]
["heidel@MIT.EDU",null,"Electrical Eng & Computer Sci","Heidel","Timothy","heidel","STUDENT","G"]
["thumpton@MIT.EDU",null,"Chemical Engineering","Humpton","Timothy","thumpton","STUDENT",4]
["ahoy@MIT.EDU",null,"Chemistry","Hoy","Andrew","ahoy","STUDENT",4]
["beechman@MIT.EDU",null,"Mechanical Engineering","Beecher","Eric","beechman","STUDENT",4]
["duarte@MIT.EDU",null,"Economics","Duarte","Fernando","duarte","STUDENT","G"]
["nazerali@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Nazerali","Nasruddin","nazerali","STUDENT","G"]
["GRAVES@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Graves","Cheryl","ch13065","EMPLOYEE"]
["MISSAGGIA@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Missaggia","Leo","le11497","EMPLOYEE"]
["CAPPUCCI@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Cappucci","Anne","an14235","EMPLOYEE"]
["DOHERTY@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Doherty","Charles","ch10996","EMPLOYEE"]
["LJOHNSON@LL.MIT.EDU","LL - Assistant Group Leader","Lincoln Laboratory","Johnson","Leonard","le11685","EMPLOYEE"]
["PORTER@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Porter","Jeanne","je16322","EMPLOYEE"]
["DICECCA@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Di Cecca","Salvatore","sa14914","EMPLOYEE"]
["mcarpenter@ll.mit.edu","Senior Administrative Assistant","Lincoln Laboratory","Carpenter","Marcia","ma17541","EMPLOYEE"]
["DHARDY@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Hardy","Dennis","de16377","EMPLOYEE"]
["FITCH@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Fitch","George","ge11879","EMPLOYEE"]
["JOHNJ@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Jarmalowicz","John","jo16024","EMPLOYEE"]
["sage@ll.mit.edu","Part-time Flexible/LL","Lincoln Laboratory","Sage","Jay","jpsage","EMPLOYEE"]
["KROHN@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Krohn","Keith","ke8245","EMPLOYEE"]
["KEAST@LL.MIT.EDU","Associate Division Head, Lincoln Lab","Lincoln Laboratory","Keast","Craig","cr11874","EMPLOYEE"]
["CAISSIE@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Caissie","Janice","ja17094","EMPLOYEE"]
["DANIELS@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Daniels","Peter","pe8643","EMPLOYEE"]
["MACEDO@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Macedo","Earle","macedo","EMPLOYEE"]
["LAWLESS@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Lawless","James","ja8811","EMPLOYEE"]
["NEWK@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Newcomb","Kevin","ke7233","EMPLOYEE"]
["SANCHEZ@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Sanchez-Rubio","Antonio","an8130","EMPLOYEE"]
["KRAY@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Ray","Kevin","ke13164","EMPLOYEE"]
["JAMIEM@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Mongiello","James","ja16473","EMPLOYEE"]
["GOODHUE@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Goodhue","William","wi9036","EMPLOYEE"]
["SLADD@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Ladd","Scott","sc11877","EMPLOYEE"]
["SLWILSON@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Wilson","Alexander","al16107","EMPLOYEE"]
["primmerman@ll.mit.edu","Associate Division Head, Lincoln Lab","Lincoln Laboratory","Primmerman","Charles","ch7262","EMPLOYEE"]
["DBAKER@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Baker","Daniel","djbaker","EMPLOYEE"]
["ASTOLFI@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Astolfi","David","da9366","EMPLOYEE"]
["CATJANE@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Galus","Jane","ja7204","EMPLOYEE"]
["SPANOS@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Spanos","Ann","an13552","EMPLOYEE"]
["LOOMIS@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Loomis","Andrew","an13238","EMPLOYEE"]
["PJONES@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Jones","Paula","pa13247","EMPLOYEE"]
["LMAHONEY@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Mahoney","Leonard","le11177","EMPLOYEE"]
["SOARES@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Soares","Antonio","an9841","EMPLOYEE"]
["BARCLAY@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Barclay","Herbert","he12750","EMPLOYEE"]
["MONOX24@LL.MIT.EDU","Senior Technician Integrated Circuit","Lincoln Laboratory","Monoxelos","Charles","ch16438","EMPLOYEE"]
["FELTON@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Felton","Bradley","felton","EMPLOYEE"]
["oakley@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Oakley","Douglas","do16154","EMPLOYEE"]
["jonwilson@ll.mit.edu","Project Technician Electro - Mechanical","Lincoln Laboratory","Wilson","Jonathan","jo17505","EMPLOYEE"]
["CONNORS@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Connors","Michael","mi8206","EMPLOYEE"]
["WHEELER@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Wheeler","Bruce","br13959","EMPLOYEE"]
["GJOHNSON@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Johnson","Gerald","ge11208","EMPLOYEE"]
["NAPOLEONE@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Napoleone","Antonio","an9471","EMPLOYEE"]
["CANN@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Cann","Susan","su14584","EMPLOYEE"]
["JDECAPRIO@LL.MIT.EDU","Technician A Integrated Circuit","Lincoln Laboratory","DeCaprio","Jeffrey","je17025","EMPLOYEE"]
["PALMACCI@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Palmacci","Stephen","st11018","EMPLOYEE"]
["DYOUNG@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Young","Douglas","do14902","EMPLOYEE"]
["DONOFRIO@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","D'Onofrio","Richard","ri13793","EMPLOYEE"]
["DLANDERS@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Landers","Deborah","de12491","EMPLOYEE"]
["YOST@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Yost","Donna-Ruth","do16490","EMPLOYEE"]
["rhealey@ll.mit.edu","LL - Specialist","Lincoln Laboratory","Healey","Robert","ro17703","EMPLOYEE"]
["ANGEL@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Reinold","Angela","an13501","EMPLOYEE"]
["DOLLY@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Shibles","Dolores","do17003","EMPLOYEE"]
["DMLENNON@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Lennon","Donna","do12727","EMPLOYEE"]
["KAYJ@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Johnson","Kay","ka9146","EMPLOYEE"]
["CHLUDZINSKI@LL.MIT.EDU","Project Technician Mechanical - Optical","Lincoln Laboratory","Chludzinski","Joseph","jo11466","EMPLOYEE"]
["CHOYT@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Hoyt","Carlton","ca10652","EMPLOYEE"]
["PMURPHY@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Murphy","Peter","pe12613","EMPLOYEE"]
["BBURKE@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Burke","Barry","bburke","EMPLOYEE"]
["HARPER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Harper","James","harper","EMPLOYEE"]
["RMOLNAR@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Molnar","Richard","ri15660","EMPLOYEE"]
["kosicki@ll.mit.edu","Part-time Flexible/LL","Lincoln Laboratory","Kosicki","Bernard","be12402","EMPLOYEE"]
["CWYNN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Wynn","Charles","ch17179","EMPLOYEE"]
["JMK@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Knecht","Jeffrey","je12751","EMPLOYEE"]
["NARGI@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Nargi","Frances","fr17161","EMPLOYEE"]
["TURNER@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Turner","George","gwrenrut","EMPLOYEE"]
["SWORIN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Sworin","Michael","mi17090","EMPLOYEE"]
["JEYS@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Jeys","Thomas","th13159","EMPLOYEE"]
["DHOLOHAN@LL.MIT.EDU","Project Technician Integrated Circuit","Lincoln Laboratory","Holohan","Denise","de17375","EMPLOYEE"]
["FAN@LL.MIT.EDU","LL - Associate Group Leader","Lincoln Laboratory","Fan","Tso","ts13870","EMPLOYEE"]
["RALSTON@LL.MIT.EDU","Principal Laboratory Researcher, LL","Lincoln Laboratory","Ralston","Richard","ri6307","EMPLOYEE"]
["KUNZ@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Kunz","Roderick","rkunz","EMPLOYEE"]
["GOUKER@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Gouker","Mark","ma15313","EMPLOYEE"]
["TYRRELL@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Tyrrell","Brian","br16651","EMPLOYEE"]
["MCOOPER@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Cooper","Michael","m_cooper","EMPLOYEE"]
["YOUNGER@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Younger","Richard","younger","EMPLOYEE"]
["ejwong@MIT.EDU",null,"Mechanical Engineering","Wong","Eehern","ejwong","STUDENT","G"]
["FISCHETTI@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Fischetti","Joseph","jo14701","EMPLOYEE"]
["JLAM@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Lam","John","jlam","EMPLOYEE"]
["RAROTH@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Roth","Richard","raroth","EMPLOYEE"]
["MURPHY@LL.MIT.EDU","Engineering Assistant II/LL","Lincoln Laboratory","Murphy","Johanna","johannam","EMPLOYEE"]
["MCGUIRE@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","McGuire","Virginia","vmcguire","EMPLOYEE"]
["morales@ll.mit.edu","Publishing Assistant","Lincoln Laboratory","Morales","Diana","di17529","EMPLOYEE"]
["GRANOVSKY@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Granovsky","Tamar","ta16174","EMPLOYEE"]
["SEIDEL@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Seidel","Robert","ro14765","EMPLOYEE"]
["SAPHRON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Macaulay","Alexander","al15991","EMPLOYEE"]
["BSANTA@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Santamaria","Bruce","bsanta","EMPLOYEE"]
["CGREENBERG@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Greenberg","Carolyn","crgreenb","EMPLOYEE"]
["SWH@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","White","Sarah","sawhite","EMPLOYEE"]
["CORNELISON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Cornelison","Lee","le17480","EMPLOYEE"]
["BBENOIT@LL.MIT.EDU","Project Technician Electronic","Lincoln Laboratory","Benoit","Barry","ba13990","EMPLOYEE"]
["BMENK@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Menk","Robert","ro17354","EMPLOYEE"]
["shersey@ll.mit.edu","Media Assistant","Lincoln Laboratory","Hersey","Susan","su9431","EMPLOYEE"]
["hema@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Viswanatha","Hema","he9045","EMPLOYEE"]
["currie@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Currie","John","jo17879","EMPLOYEE"]
["CCAMBRILS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Cambrils","Christine","ch17784","EMPLOYEE"]
["madow@ll.mit.edu","Senior Editorial Assistant","Lincoln Laboratory","Dow","Marie","ma17899","EMPLOYEE"]
["amccabe@ll.mit.edu","Administrative Staff","Lincoln Laboratory","McCabe","Andrew","an17857","EMPLOYEE"]
["CWAITE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Waite","Carolyn","ca17939","EMPLOYEE"]
["kucyn@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Kucyn","Julie","ju17871","EMPLOYEE"]
["SYKES@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Sykes","David","da18047","EMPLOYEE"]
["SPOLOIAN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Poloian","Sean","se18183","EMPLOYEE"]
["groberts@ll.mit.edu","Library Assistant II","Lincoln Laboratory","Roberts","Gary","ga18313","EMPLOYEE"]
["moorman@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Swift","Elizabeth","el20979","EMPLOYEE"]
["iguest@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Guest","Iestyn","ie18489","EMPLOYEE"]
["CIRWIN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Irwin","Constance","cirwin","EMPLOYEE"]
["mcrones@ll.mit.edu","SRS IT/IS Manager","Lincoln Laboratory","Crones","Michael","mi18788","EMPLOYEE"]
["stone@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Stone","Dale","da18886","EMPLOYEE"]
["CHOLLEY@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Holley","Christopher","cholley","EMPLOYEE"]
["SCONTE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Conte","Steven","sconte","EMPLOYEE"]
["rsheinkopf@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Sheinkopf","Ruthanne","ruthanne","EMPLOYEE"]
["lindap@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Peterson","Linda","li18890","EMPLOYEE"]
["mburke@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Burke","Michael","mi19130","EMPLOYEE"]
["OLUJIMI.BROWN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Brown","Olujimi","obrown","EMPLOYEE"]
["MCLARK@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Clark","Matthew","ma19182","EMPLOYEE"]
["PMILLER@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Miller","Peter","pe19026","EMPLOYEE"]
["tshepard@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Shepard","Thomas","th19023","EMPLOYEE"]
["JNICOSIA@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Nicosia","John","jnicosia","EMPLOYEE"]
["defuria@ll.mit.edu","Senior Administrative Assistant","Lincoln Laboratory","DeFuria","Donna","do20107","EMPLOYEE"]
["Jbartol@mit.edu","Administrative Staff","Lincoln Laboratory","Bartolomeo","John","jbartol","EMPLOYEE"]
["PMOORADIAN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Mooradian","Philip","ph19188","EMPLOYEE"]
["astle@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Astle","James","ja19243","EMPLOYEE"]
["MMALABON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Malabon","Mikiala","mi19196","EMPLOYEE"]
["dhoffman@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Hoffman","David","dhoffman","EMPLOYEE"]
["RDUGGAR@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Duggar","Robin","ro20373","EMPLOYEE"]
["creale@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Reale","Charles","ch20367","EMPLOYEE"]
["SCANN@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Cann","Scott","sc20563","EMPLOYEE"]
["FOURNIER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Fournier","Albert","al20564","EMPLOYEE"]
["TRINA.MILLER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Miller","Catherine","ca20566","EMPLOYEE"]
["CONDRYM@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Condry","Mark","ma20445","EMPLOYEE"]
["NGANDHI@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Gandhi","Niral","ni20495","EMPLOYEE"]
["paquette@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Paquette","Celeste","ce20523","EMPLOYEE"]
["jhoward@ll.mit.edu","Administrative Assistant I","Lincoln Laboratory","Howard","Jo-Ann","jo20412","EMPLOYEE"]
["mcfarland@ll.mit.edu","Library Assistant II","Lincoln Laboratory","McFarland","Donna","do20478","EMPLOYEE"]
["MTODINO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Todino","Michael","mi20681","EMPLOYEE"]
[null,"Publishing Assistant","Lincoln Laboratory","Taylor","Newton","ne20742","EMPLOYEE"]
["TMISKELL@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Miskell","Thomas","th21227","EMPLOYEE"]
["JCASELLA@LL.MIT.EDU","Senior Technician Electronic","Lincoln Laboratory","Casella","John","jo21033","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","Tang","Daniel","da21069","EMPLOYEE"]
["TED.BALCOMB@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Balcomb","Theodore","th21078","EMPLOYEE"]
["WALTER.DICKERSON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Dickerson","Walter","wa21084","EMPLOYEE"]
[null,"Visual Product Designers/LL","Lincoln Laboratory","Tripp","Carly","ca20462","EMPLOYEE"]
["ROBERT.GILDEA@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Gildea","Robert","ro21209","EMPLOYEE"]
["JFLYNN@LL.MIT.EDU","Chief Information Officer, Lincoln Lab","Lincoln Laboratory","Flynn","Joseph","flynnjo","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","Carwellos","Julie","ju20617","EMPLOYEE"]
["KARI.SIEGLE@LL.MIT.EDU","Publishing Assistant","Lincoln Laboratory","Siegle","Kari","ka21567","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","Schuh","David","da21568","EMPLOYEE"]
["R.ERICSSON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Ericsson","Rocky","ro21429","EMPLOYEE"]
["RAYMOND.TRAMPOSCH@LL.MIT.EDU","SRS IT/IS Manager","Lincoln Laboratory","Tramposch","Raymond","ra21368","EMPLOYEE"]
["DAVID.MARTINEZ@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Martinez","David","da21571","EMPLOYEE"]
["JOE.ATTARDO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Attardo","Joseph","jo21474","EMPLOYEE"]
["TORI.ORR@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Orr","Tori","to21489","EMPLOYEE"]
["JARED.NICHOLS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Nichols","Jared","ja20766","EMPLOYEE"]
["CHARLES.NOLAN@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Nolan","Charles","ch21373","EMPLOYEE"]
["TIMOTHY.ROBERTS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Roberts","Timothy","ti20912","EMPLOYEE"]
["slanou@mit.edu","Deputy Dir, Environmental Sustainability","EHS Headquarters Office","Lanou","Steven","slanou","EMPLOYEE"]
["jsales@MIT.EDU","Administrative Officer","Singapore-MIT Alliance for Res and Tech","Sales","Jocelyn","jsales","EMPLOYEE"]
["chichang@MIT.EDU","Visiting Scholar","Singapore-MIT Alliance for Res and Tech","Chang","Chihhao","chichang","EMPLOYEE"]
["lindas@mit.edu","Financial Assistant II","Singapore-MIT Alliance for Res and Tech","Zahka-Stockdale","Linda","lindas","EMPLOYEE"]
[null,"Visiting Scholar","Singapore-MIT Alliance for Res and Tech","Chang","Chew Wai","changche","EMPLOYEE"]
["PJARSEN@MIT.EDU","Assistant to the Controller","Office of the Vice President for Finance","Arsenault","Paul","pjarsen","EMPLOYEE"]
["SROLPH@MIT.EDU","Senior Communications Officer","Office of the Vice President for Finance","Rolph","Scott","srolph","EMPLOYEE"]
["CMEEHAN@MIT.EDU","IT Consultant II","Office of the Vice President for Finance","Meehan","Christopher","cmeehan","EMPLOYEE"]
["RELICES@MIT.EDU","Senior Director","Office of the Vice President for Finance","Elices","Robin","relices","EMPLOYEE"]
["GEMMONS@MIT.EDU","Dir, Accounting Services and Controller","Office of the Vice President for Finance","Emmons","Gillian","gemmons","EMPLOYEE"]
["awharvey@mit.edu","Dir of Human Resources, Office of VP Finances","Office of the Vice President for Finance","Warner-Harvey","Ann","awharvey","EMPLOYEE"]
["JSPARKS@MIT.EDU","Special Project Officer","Office of the Vice President for Finance","Sparks","Janet","jstezzi","EMPLOYEE"]
["eaparr@mit.edu","Human Resources Development/Recruiter","Office of the Vice President for Finance","Parr","Elizabeth","eaparr","EMPLOYEE"]
["killough@mit.edu","Administrative Assistant II","Office of the Vice President for Finance","Killough","Margaret","killough","EMPLOYEE"]
["CFCHUBER@MIT.EDU","Administrative Assistant II","Office of the Vice President for Finance","Chuber","Claudia","cfchuber","EMPLOYEE"]
["AMARCUM@MIT.EDU","Director of Budget, Finance and Treasury","Office of the Vice President for Finance","Marcum","Allen","amarcum","EMPLOYEE"]
["LEOMCI@MIT.EDU","Director of Sourcing","Office of the Vice President for Finance","McInerney","Leo","leomci","EMPLOYEE"]
["GOTOOLE@MIT.EDU","Director of HR/Payroll","Office of the Vice President for Finance","O'Toole","Gerard","gotoole","EMPLOYEE"]
["PCOG@MIT.EDU","Administrative Assistant II","Office of Experiential Learning","Cogliano","Paula","pcog","EMPLOYEE"]
["BARRETT@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Barrett","Phyllis","ph14056","EMPLOYEE"]
["MCLIFFORD@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Clifford","Michael","mi11265","EMPLOYEE"]
["DONLAN@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Donlan","Judith","ju8763","EMPLOYEE"]
["SANTOSUOSSO@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Santosuosso","Kathleen","ka9950","EMPLOYEE"]
["PEB@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Blankenship","Peter","pe5304","EMPLOYEE"]
["WEDLOCC@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Wedlock","Cynthia","wedlocc","EMPLOYEE"]
["AJASH@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Ash","Andrew","an13539","EMPLOYEE"]
["GEOFFROY@LL.MIT.EDU","Office Assistant II","Lincoln Laboratory","Geoffroy","Robin","ro13829","EMPLOYEE"]
["SJM@LL.MIT.EDU","Assistant Department Head, Lincoln Lab","Lincoln Laboratory","McAlarney","Stephen","sjmc","EMPLOYEE"]
["PALUMBO@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Litchfield","Linda","li14534","EMPLOYEE"]
["PHASKELL@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Haskell","Peter","pe17591","EMPLOYEE"]
["NOVICK@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Novick","Toni-Marie","to14086","EMPLOYEE"]
["WCUTRONI@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Cutroni","William","wi17047","EMPLOYEE"]
["TUOHY@LL.MIT.EDU","Senior Stock Clerk - Administrative Asst","Lincoln Laboratory","Tuohy","William","wi5856","EMPLOYEE"]
["REDWARDS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Edwards","Rose","rbe","EMPLOYEE"]
["BOLEARY@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","O'Leary","Barbara","ba9791","EMPLOYEE"]
["BISHOP@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Bishop","Deborah","bishop","EMPLOYEE"]
["GOOD@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Good","James","ja14003","EMPLOYEE"]
["SACCO@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Sacco","Karen","ka14413","EMPLOYEE"]
["COAKLEY@LL.MIT.EDU","Assistant Department Head, Lincoln Lab","Lincoln Laboratory","Coakley","Daniel","coakley","EMPLOYEE"]
["BRUSSELL@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Russell","Bruce","br15741","EMPLOYEE"]
["SMCHUGH@LL.MIT.EDU","Technician A Electronic","Lincoln Laboratory","McHugh","Stephen","st10593","EMPLOYEE"]
["BRANSON@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Branson","Brian","br15808","EMPLOYEE"]
["OCONNOR@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","O'Connor","James","ja9732","EMPLOYEE"]
["DFROST@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Frost","Dorothy","dfrost","EMPLOYEE"]
["JPELLEGRINO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Pellegrino","Joseph","josephp","EMPLOYEE"]
["LADUKEA@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","LaDuke","Alicia","al16159","EMPLOYEE"]
["KGOLOMB@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Golomb","Karen","kgolomb","EMPLOYEE"]
["ROBERSON@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Roberson","Vivian","vi13794","EMPLOYEE"]
["CONROY@LL.MIT.EDU","Department Head, Lincoln Laboratory","Lincoln Laboratory","Conroy","Paul","conroy","EMPLOYEE"]
["HWILCOX@LL.MIT.EDU","Senior Administrative Assistant","Lincoln Laboratory","Wilcox","Heather","he15163","EMPLOYEE"]
["SCHACHTER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Schachter","JoAnn","kegan1","EMPLOYEE"]
["PANZINI@LL.MIT.EDU","Senior Stock Clerk","Lincoln Laboratory","Panzini","Richard","ri11115","EMPLOYEE"]
["MAIDA@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Maida","Nancy","na7214","EMPLOYEE"]
["PARATORE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Paratore","Ronald","ro18024","EMPLOYEE"]
["MCKENNEDY@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","McKennedy","James","ja18211","EMPLOYEE"]
["hrogers@ll.mit.edu","Administrative Group Leader","Lincoln Laboratory","Rogers","Heather","he15581","EMPLOYEE"]
["MANCHESTER@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Manchester","William","wi18400","EMPLOYEE"]
["RIBEIRO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Ribeiro","Jean","je18401","EMPLOYEE"]
["MFORTUNATO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Fortunato","Mark","ma18329","EMPLOYEE"]
["HUSSEY@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Hussey","Peter","pe18338","EMPLOYEE"]
["PADERSON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Paderson","Edward","ed18441","EMPLOYEE"]
["COYNE@LL.MIT.EDU","Stock Clerk","Lincoln Laboratory","Abbondanza-Coyne","AnnMarie","an18488","EMPLOYEE"]
["HOLST@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Holst","Geoffery","ge18435","EMPLOYEE"]
["WCOLLINS@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Collins","Walter","wa18648","EMPLOYEE"]
["ROOKER@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Kosmal-Rooker","Sue","su18664","EMPLOYEE"]
["PHENECIE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Phenecie","Robert","ro18746","EMPLOYEE"]
["AMERAL@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Ameral","Karin","ka18594","EMPLOYEE"]
["SDSMITH@LL.MIT.EDU","Stock Clerk","Lincoln Laboratory","Smith","Shawn","sh18559","EMPLOYEE"]
["SOVIE@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Sovie","Kenneth","ke18596","EMPLOYEE"]
["SRUSSO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Russo","Shari","sh18718","EMPLOYEE"]
["GCROSSMAN@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Crossman","Gary","ga20141","EMPLOYEE"]
["KMIZZONI@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Mizzoni","Kathy","ka20618","EMPLOYEE"]
["AROSADO@LL.MIT.EDU","Stock Clerk, Facilities","Lincoln Laboratory","Rosado","Ana","an20456","EMPLOYEE"]
["MICHELLE.SIMOES@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Simoes","Michelle","mi20878","EMPLOYEE"]
["KDAVIS@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Davis","Kelly","ke20858","EMPLOYEE"]
["pgmiller@MIT.EDU",null,"Health Sciences & Technology","Miller","Peter","pgmiller","STUDENT","G"]
["ai_ris@MIT.EDU",null,"Health Sciences & Technology","Yonekura","AiRis","ai_ris","STUDENT","G"]
["abhatt@MIT.EDU",null,"Electrical Eng & Computer Sci","Bhattacharyya","Arnab","abhatt","STUDENT","G"]
["drkp@MIT.EDU",null,"Electrical Eng & Computer Sci","Ports","Dan","drkp","STUDENT","G"]
["katlin@MIT.EDU",null,"Electrical Eng & Computer Sci","Lin","Katherine","katlin","STUDENT",4]
["emilyd@MIT.EDU",null,"Aeronautics and Astronautics","Dykgraaf","Emily","emilyd","STUDENT",4]
["lxie@MIT.EDU",null,"Management","Xie","Luke","lxie","STUDENT",4]
["mccomber@MIT.EDU",null,"Materials Science and Eng","McComber","Kevin","mccomber","STUDENT","G"]
["jaker@MIT.EDU",null,"Aeronautics and Astronautics","Rosenbluth","Jacob","jaker","STUDENT",4]
["carrien@MIT.EDU",null,"Health Sciences & Technology","Niziolek","Caroline","carrien","STUDENT","G"]
["jinhua@MIT.EDU",null,"Urban Studies and Planning","Zhao","Jinhua","jinhua","STUDENT","G"]
["gremio@MIT.EDU",null,"Electrical Eng & Computer Sci","Marton","Gregory","gremio","STUDENT","G"]
["charuv@MIT.EDU",null,"Civil and Environmental Eng","Varadharajan","Charuleka","charuv","STUDENT","G"]
["mgutierr@MIT.EDU",null,"Mechanical Engineering","Gutierrez","Mauricio","mgutierr","STUDENT","G"]
["homefc@MIT.EDU",null,"Civil and Environmental Eng","Flores Cervantes","Homero","homefc","STUDENT","G"]
["pbuchak@MIT.EDU",null,"Mathematics","Buchak","Peter","pbuchak","STUDENT","G"]
["wsheng@MIT.EDU",null,"Chemistry","Sheng","Wenchao","wsheng","STUDENT","G"]
["dlmorse@MIT.EDU",null,"Biology","Morse","Darcy","dlmorse","STUDENT","G"]
["ehanna@MIT.EDU",null,"Brain and Cognitive Sciences","Hueske","Emily","ehanna","STUDENT","G"]
["wgifford@MIT.EDU",null,"Electrical Eng & Computer Sci","Gifford","Wesley","wgifford","STUDENT","G"]
["akiara@MIT.EDU",null,"Mechanical Engineering","Kiara","Areti","akiara","STUDENT","G"]
["kwon@MIT.EDU",null,"Linguistics and Philosophy","Kwon","Hongwoo","kwon","STUDENT","G"]
["cjr@MIT.EDU",null,"Engineering Systems Division","Roberts","Christopher","cjr","STUDENT","G"]
["husain@MIT.EDU",null,"Mechanical Engineering","Al-Mohssen","Husain","husain","STUDENT","G"]
["jenwang@MIT.EDU",null,"Brain and Cognitive Sciences","Wang","Jennifer","jenwang","STUDENT","G"]
["andrew_b@MIT.EDU",null,"Electrical Eng & Computer Sci","Benedick","Andrew","andrew_b","STUDENT","G"]
[null,null,null,"Shilpiekandula","Vijay","svijay","STUDENT","G"]
["arturod@MIT.EDU",null,"Physics","Dominguez","Arturo","arturod","STUDENT","G"]
["bobaelee@MIT.EDU",null,"Materials Science and Eng","Lee","Bo Bae","bobaelee","STUDENT","G"]
["ninsin@MIT.EDU",null,"Chemistry","Insin","Numpon","ninsin","STUDENT","G"]
["cnewport@MIT.EDU",null,"Electrical Eng & Computer Sci","Newport","Calvin","cnewport","STUDENT","G"]
["ald32@MIT.EDU",null,"Biology","Brauneis","Alison","ald32","STUDENT","G"]
["nguyenhn@MIT.EDU",null,"Biology","Nguyen","Hung","nguyenhn","STUDENT","G"]
["sezen@MIT.EDU",null,"Materials Science and Eng","Buell","Sezen","sezen","STUDENT","G"]
["junw@MIT.EDU",null,"Chemistry","Wang","Jun","junw","STUDENT","G"]
["joelkf@MIT.EDU",null,"Physics","Fridriksson","Joel","joelkf","STUDENT","G"]
["wicked@MIT.EDU",null,"Electrical Eng & Computer Sci","Rachall","Holli","wicked","STUDENT","G"]
["jiqbal@MIT.EDU",null,"Aeronautics and Astronautics","Iqbal","Jaffar","jiqbal","STUDENT","G"]
["aura6852@MIT.EDU",null,"Health Sciences & Technology","Jacox","Laura","aura6852","STUDENT","G"]
["cmarcant@MIT.EDU",null,"Physics","Marcantonini","Claudio","cmarcant","STUDENT","G"]
["ppinto@MIT.EDU",null,"Electrical Eng & Computer Sci","Pinto","Pedro","ppinto","STUDENT","G"]
["khemboy@MIT.EDU",null,"Chemical Engineering","Skinn","Brian","khemboy","STUDENT","G"]
["helenhsi@MIT.EDU",null,"Management","Hsi","Helen","helenhsi","STUDENT","G"]
["pengwei@MIT.EDU",null,"Materials Science and Eng","Chuang","Peng-Wei","pengwei","STUDENT","G"]
["feraseid@MIT.EDU",null,"Mechanical Engineering","Eid","Feras","feraseid","STUDENT","G"]
["zhanxh@MIT.EDU",null,"Physics","Zhan","Xiaohui","zhanxh","STUDENT","G"]
["wylee@MIT.EDU",null,"Mechanical Engineering","Lee","Won yong","wylee","STUDENT","G"]
["sklarsky@MIT.EDU",null,"Urban Studies and Planning","Sklarsky","Joshua","sklarsky","STUDENT","G"]
["jmyers@MIT.EDU",null,"Electrical Eng & Computer Sci","Myers","Jeremy","jmyers","STUDENT","G"]
["spetillo@MIT.EDU",null,"Mechanical Engineering","Petillo","Stephanie","spetillo","STUDENT","G"]
["areem@MIT.EDU",null,"Health Sciences & Technology","Gupta","Meera","areem","STUDENT","G"]
["hsamel@MIT.EDU",null,"Management","Samel","Hiram","hsamel","STUDENT","G"]
["gentine@MIT.EDU",null,"Civil and Environmental Eng","Gentine","Pierre","gentine","STUDENT","G"]
["jzz@MIT.EDU",null,"Electrical Eng & Computer Sci","Zhang","Zhunping","jzz","STUDENT","G"]
["xkoh@MIT.EDU",null,"Biological Engineering","Koh","Xiaoying","xkoh","STUDENT","G"]
["brianc@MIT.EDU",null,"Biology","Chin","Brian","brianc","STUDENT","G"]
["jamesp@MIT.EDU",null,"Biology","Partridge","James","jamesp","STUDENT","G"]
["macohen@MIT.EDU",null,"Economics","Cohen","Moshe","macohen","STUDENT","G"]
["swastik@MIT.EDU",null,"Electrical Eng & Computer Sci","Kopparty","Swastik","swastik","STUDENT","G"]
["sjing@MIT.EDU",null,"Electrical Eng & Computer Sci","Jing","Sheng","sjing","STUDENT","G"]
["bhohmann@MIT.EDU",null,"Materials Science and Eng","Hohmann","Brian","bhohmann","STUDENT","G"]
["erickaa@MIT.EDU",null,"Biology","Anderson","Ericka","erickaa","STUDENT","G"]
["tzanetos@MIT.EDU",null,"Electrical Eng & Computer Sci","Tzanetos","Theodore","tzanetos","STUDENT",2]
["lauera@MIT.EDU",null,"Chemistry","Lauer","Andrew","lauera","STUDENT","G"]
["cmp_chem@MIT.EDU",null,"Chemistry","Phillips","Christine","cmp_chem","STUDENT","G"]
["LIAU@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Liau","Zong-Long","zo9102","EMPLOYEE"]
["SPEARS@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Spears","David","da6087","EMPLOYEE"]
["plant@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Plant","Jason","ja17444","EMPLOYEE"]
["GEIS@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Geis","Michael","mi8310","EMPLOYEE"]
[null,"Administrative Staff","Lincoln Laboratory","O'Reilly","Patrick","pa21492","EMPLOYEE"]
["NISHI.TRIPATHI@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Tripathi","Nishi","ni21720","EMPLOYEE"]
["KERRIGAN@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Kerrigan","Daniel","da17456","EMPLOYEE"]
["WEEKS@LL.MIT.EDU","Sr Security Coord/LL","Lincoln Laboratory","Weeks","Francis","fr14667","EMPLOYEE"]
["jwashisko@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Washisko","Jon","jo19088","EMPLOYEE"]
[null,"Visiting Scholar","Earth System Initiative","Morse","Mj","mjmorse","EMPLOYEE"]
["EDC@MIT.EDU","Senior Project Manager","Gordon Engineering Leadership Program","Cooper","Elizabeth","edc","EMPLOYEE"]
["samford@MIT.EDU","Research Affiliate","Comparative Media Studies","Ford","Samuel","samford","EMPLOYEE"]
["JTATLOCK@MIT.EDU","Project Associate,NML","Comparative Media Studies","Tatlock","Jessica","jtatlock","EMPLOYEE"]
["juhong@MIT.EDU",null,"Architecture","Park","Juhong","juhong","STUDENT","G"]
["frampton@MIT.EDU",null,"Biology","Frampton","Garrett","frampton","STUDENT","G"]
["jean_c@MIT.EDU",null,"Mechanical Engineering","Chang","Jean","jean_c","STUDENT","G"]
["mminnu01@MIT.EDU",null,"System Design & Management Prg","Minnucci","Mark","mminnu01","STUDENT","G"]
["mga@MIT.EDU",null,"Civil and Environmental Eng","Abou Zeid","Maya","mga","STUDENT","G"]
["cjrobi@MIT.EDU",null,"Linguistics and Philosophy","Robichaud","Christopher","cjrobi","STUDENT","G"]
["RKINGSBOROUGH@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Kingsborough","Richard","ri20988","EMPLOYEE"]
["messier@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Messier","Andrew","an18312","EMPLOYEE"]
["lacirignola@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Lacirignola","Joseph","jo18428","EMPLOYEE"]
["DANIEL.MILLER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Miller","Daniel","coldatom","EMPLOYEE"]
["LEE.MAILHIOT@LL.MIT.EDU","Technician A Electro - Mechanical","Lincoln Laboratory","Mailhiot","Lee","le20884","EMPLOYEE"]
["DALE.EASTWOOD@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Eastwood","Dale","da21125","EMPLOYEE"]
["VZAP@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Zaporteza","Virgil","vi21583","EMPLOYEE"]
["B.LEMOINE@LL.MIT.EDU","Alarm Control/Operator/LL","Lincoln Laboratory","Lemoine","Brooke","br21983","EMPLOYEE"]
["HACKETT@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Hackett","Gary","ga12729","EMPLOYEE"]
["JPHIL@MIT.EDU","Accounts Payable Assistant","Accounts Payable","Phillips","Jane","jphil","EMPLOYEE"]
["rfavalor@mit.edu","Staff Accountant-EDI Specialist","Accounts Payable","Favaloro","Richard","rfavalor","EMPLOYEE"]
["MONICAH@MIT.EDU","Payroll Assistant","HR/Payroll","Hammond","Monica","monicah","EMPLOYEE"]
["MCW@MIT.EDU","HR/Payroll Representative","HR/Payroll","Williams","Michelle","mcw","EMPLOYEE"]
["HERNANAC@MIT.EDU","Senior HR - Payroll Representative","HR/Payroll","Ludwig","Ana","hernanac","EMPLOYEE"]
["jpsaenz@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Saenz","James","jpsaenz","STUDENT","G"]
["gsisto@MIT.EDU",null,"Aeronautics and Astronautics","Sisto","Gwendolyn","gsisto","STUDENT","G"]
[null,null,null,"Johnson","Caitlin","caitlinj","STUDENT"]
["paigep@MIT.EDU",null,"Electrical Eng & Computer Sci","Phillips","Paige","paigep","STUDENT",4]
["sukrit@MIT.EDU",null,"Physics","Ranjan","Sukrit","sukrit","STUDENT",4]
["rjwoods@MIT.EDU",null,"Science, Technology & Society","Woods","Rebecca","rjwoods","STUDENT","G"]
["KLAMKIN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Klamkin","Jonathan","jo21379","EMPLOYEE"]
["JULIE.POTTLE@LL.MIT.EDU","Technician A Integrated Circuit","Lincoln Laboratory","Pottle","Julie","ju21660","EMPLOYEE"]
["MEROTH@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Meroth","Sundie","su16594","EMPLOYEE"]
["SHUMSKY@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Shumsky","David","da14118","EMPLOYEE"]
["KTURA@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Tura","Kerrie","ke20787","EMPLOYEE"]
["EJMONIZ@MIT.EDU","Cecil & Ida Green Prof Physics / Dir MIT-EI & LFEE","Dept Heads Vice President for Research","Moniz","Ernest","ejmoniz","EMPLOYEE"]
["HYNES@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Hynes","Joan","hynesj","EMPLOYEE"]
["USTASZEWSKI@LL.MIT.EDU","Administrative Group Leader","Lincoln Laboratory","Ustaszewski","William","wi15111","EMPLOYEE"]
["PAULMORR@MIT.EDU","Purchasing Agent","Procurement","Morrison","Paul","paulmorr","EMPLOYEE"]
["MPAFUNDI@MIT.EDU","Buyer","Procurement","Pafundi","Michelle","mpafundi","EMPLOYEE"]
["TDONHAM@MIT.EDU","Senior Planner","Campus Planning, Engineering & Constn","Donham","Thayer","tdonham","EMPLOYEE"]
["SCROWLEY@MIT.EDU","Senior Administrative Assistant","Campus Planning, Engineering & Constn","Crowley","Susan","scrowley","EMPLOYEE"]
["vang@mit.edu","Project Manager, Facilities","Campus Planning, Engineering & Constn","Ang","Varin","vang","EMPLOYEE"]
["knoblich@MIT.EDU",null,"Brain and Cognitive Sciences","Knoblich","Ulf","knoblich","STUDENT","G"]
["jkhall@MIT.EDU",null,"Biology","Whitney","Janelle","jkhall","STUDENT",4]
["eforrest@MIT.EDU",null,"Nuclear Engineering","Forrest","Eric","eforrest","STUDENT","G"]
["bcain@MIT.EDU",null,"Physics","Cain","Benjamin","bcain","STUDENT","G"]
["tcschen@MIT.EDU",null,"Biology","Chen","Tsan Chou Scott","tcschen","STUDENT","G"]
["ASHWORTH@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Ashworth","Robert","ro10687","EMPLOYEE"]
["JOHNSON@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Johnson","Donald","do12217","EMPLOYEE"]
["KANDERSON@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Anderson","Karen","ka15836","EMPLOYEE"]
["RAUP@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Raup","Richard","raup","EMPLOYEE"]
["STOKES@LL.MIT.EDU","Division Head, Lincoln Laboratory","Lincoln Laboratory","Stokes","Grant","gr14470","EMPLOYEE"]
["PRIESTLEY@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Priestley","Kevin","kevinp","EMPLOYEE"]
["mccaffery@ll.mit.edu","Plumber","Lincoln Laboratory","McCaffery","William","wi13811","EMPLOYEE"]
["ARMAO@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Armao","James","ja13603","EMPLOYEE"]
["tang@ll.mit.edu","Mechanic (H&V)","Lincoln Laboratory","Tang","Chau","ch18156","EMPLOYEE"]
["byoung@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Young","Robert","ro19257","EMPLOYEE"]
["WWITTS@MIT.EDU","CAD/GIS Specialist","Campus Planning, Engineering & Constn","Witts","William","wwitts","EMPLOYEE"]
["meyerson@mit.edu","Director, FFHE","Forum for Higher Education","Meyerson","Joel","meyerson","EMPLOYEE"]
["juchan@MIT.EDU",null,null,"Chan","Juliana","juchan","STUDENT"]
["mccauley@MIT.EDU",null,"Physics","McCauley","Alexander","mccauley","STUDENT","G"]
["yguo@MIT.EDU",null,"Computational and Systems Bio","Guo","Yuchun","yguo","STUDENT","G"]
[null,null,"Management","Tripathy","Anshuman","atripath","STUDENT","G"]
["mfaulk@MIT.EDU",null,"Electrical Eng & Computer Sci","Faulkner","Matthew","mfaulk","STUDENT","G"]
["aravi@MIT.EDU",null,"Biology","Ravi","Arvind","aravi","STUDENT","G"]
["mmian@MIT.EDU",null,"Health Sciences & Technology","Mian","Matthew","mmian","STUDENT","G"]
["poilvert@MIT.EDU",null,"Materials Science and Eng","Poilvert","Nicolas","poilvert","STUDENT","G"]
["afsah@MIT.EDU",null,"Electrical Eng & Computer Sci","Shafquat","Afsah","afsah","STUDENT",4]
["snabanja@MIT.EDU",null,"Electrical Eng & Computer Sci","Nabanja","Sheila","snabanja","STUDENT","G"]
["MCOAKLEY@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Coakley","Monica","mo16319","EMPLOYEE"]
["JBAUM@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Baum","Jerrold","jbaum","EMPLOYEE"]
["USOFF@LL.MIT.EDU","LL - Assistant Group Leader","Lincoln Laboratory","Usoff","Joseph","jmusoff","EMPLOYEE"]
["JVIVILECCHIA@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Vivilecchia","John","jo14075","EMPLOYEE"]
[null,"Truck Driver (heavy)","Lincoln Laboratory","Campana","Jason","ja21154","EMPLOYEE"]
["HYOUNG@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Young","Hugh","youngh","EMPLOYEE"]
[null,"Custodial/Utility - LL","Lincoln Laboratory","Hill","Michael","mi21913","EMPLOYEE"]
["PPISANI@MIT.EDU","Financial Assistant II","Facilities Administration","Pisani","Patricia","ppisani","EMPLOYEE"]
["barbero@MIT.EDU",null,"Biological Engineering","Barbero","Roberto","barbero","STUDENT","G"]
["lael@MIT.EDU",null,"Mechanical Engineering","Odhner","Lael","lael","STUDENT","G"]
["neptune@MIT.EDU",null,"Prog in Media Arts Sciences","Morgan","Bo","neptune","STUDENT","G"]
["gparis@MIT.EDU",null,"Management","Paris","Gyorgy","gparis","STUDENT","G"]
["ymk@MIT.EDU",null,"Electrical Eng & Computer Sci","Khan","Yaser (Ray)","ymk","STUDENT","G"]
["holschuh@MIT.EDU",null,"Aeronautics and Astronautics","Holschuh","Bradley","holschuh","STUDENT","G"]
["luders@MIT.EDU",null,"Aeronautics and Astronautics","Luders","Brandon","luders","STUDENT","G"]
["jmjoseph@MIT.EDU",null,"Aeronautics and Astronautics","Joseph","Joshua","jmjoseph","STUDENT","G"]
["davidhe@MIT.EDU",null,"Electrical Eng & Computer Sci","He","David Da","davidhe","STUDENT","G"]
["doba@MIT.EDU",null,"Electrical Eng & Computer Sci","Do Ba","Khanh","doba","STUDENT","G"]
["xyzhang@MIT.EDU",null,"Civil and Environmental Eng","Zhang","Xueyan","xyzhang","STUDENT","G"]
["rothblum@MIT.EDU",null,"Electrical Eng & Computer Sci","Rothblum","Guy","rothblum","STUDENT","G"]
["lazzara@MIT.EDU",null,"Aeronautics and Astronautics","Lazzara","David","lazzara","STUDENT","G"]
["moy@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Moy","Raymond","ra18300","EMPLOYEE"]
["LAFAUCI@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","LaFauci","Peter","pe15714","EMPLOYEE"]
["kzekser@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Zekser","Kerry","zekser","EMPLOYEE"]
["ali@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Li","Anye","an19081","EMPLOYEE"]
["FPANACCI@PLANT.MIT.EDU","Polisher Custodian","Facilities Custodial Services","Panaccio","Francesco","fpanacci","EMPLOYEE"]
["CDIMICHE@PLANT.MIT.EDU","Custodian","Facilities Custodial Services","DiMichele","Christopher","cdimiche","EMPLOYEE"]
["JGIBBS@MIT.EDU","Supervisor, Custodial Services","Facilities Custodial Services","Gibbs","John","jgibbs","EMPLOYEE"]
["sdeloge@mit.edu","Supervisor, Custodial Services","Facilities Custodial Services","Deloge","Sandra","sdeloge","EMPLOYEE"]
["ADWOLFF@PLANT.MIT.EDU","Polisher Custodian","Facilities Custodial Services","D'Wolff","Antonio","adwolff","EMPLOYEE"]
["keybl@MIT.EDU",null,"Chemical Engineering","Keybl","Jaroslav","keybl","STUDENT","G"]
["mayaeden@MIT.EDU",null,"Economics","Eden","Maya","mayaeden","STUDENT","G"]
["tgibson@MIT.EDU",null,"Mechanical Engineering","Gibson","Travis","tgibson","STUDENT","G"]
["justinp@MIT.EDU",null,"Biology","Pritchard","Justin","justinp","STUDENT","G"]
["richberg@MIT.EDU",null,"Biology","Richberg","Kevin","richberg","STUDENT","G"]
["lgilbert@MIT.EDU",null,"Biology","Gilbert","Luke","lgilbert","STUDENT","G"]
["wiesemann@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Wiesemann","John","jo20083","EMPLOYEE"]
["RSCOVEL@LL.MIT.EDU","Project Technician Electro - Mechanical","Lincoln Laboratory","Scovel","Richard","ri20932","EMPLOYEE"]
["KEVIN.CRAIG@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Craig","Kevin","ke20879","EMPLOYEE"]
["ROBERTO.RODRIGUEZ@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Rodriguez","Roberto","ro21385","EMPLOYEE"]
["JOHNW@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Williams","John","jo21643","EMPLOYEE"]
["MAGNER@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Agner","Mary","ma20296","EMPLOYEE"]
["MACCABE@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","MacCabe","Kenneth","ke20882","EMPLOYEE"]
["JON.SCHOENBERG@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Schoenberg","Jon","jo21304","EMPLOYEE"]
["KNOWLTON@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Knowlton","Robert","ro16203","EMPLOYEE"]
["CSHEEHAN@plant.mit.edu","Custodian","Facilities Custodial Services","Corr","Carol","csheehan","EMPLOYEE"]
["PMMITCHE@MIT.EDU","Supervisor, Custodial Services","Facilities Custodial Services","Mitchell","Paul","pmmitche","EMPLOYEE"]
["aggief33@plant.mit.edu","Custodian","Facilities Custodial Services","Fernandes","Aguinalda","aggief33","EMPLOYEE"]
["tmoszkow@plant.mit.edu","Custodian","Facilities Custodial Services","Moszkowicz","Teresa","tmoszkow","EMPLOYEE"]
["AUDILIAF@MIT.EDU","Custodian","Facilities Custodial Services","Fernandes","Audilia","audiliaf","EMPLOYEE"]
["koert@MIT.EDU",null,"Health Sciences & Technology","Koert","Andrew","koert","STUDENT","G"]
["jjcurry@MIT.EDU",null,"Management","Curry","John","jjcurry","STUDENT","G"]
["jborras@MIT.EDU",null,"Aeronautics and Astronautics","Borras","Jonathan","jborras","STUDENT",4]
["amn@MIT.EDU",null,"Biological Engineering","Nichols","Amy","amn","STUDENT","G"]
["payam@MIT.EDU",null,"Electrical Eng & Computer Sci","Lajevardi","Payam","payam","STUDENT","G"]
["zhaof@MIT.EDU",null,"Electrical Eng & Computer Sci","Zhao","Fang","zhaof","STUDENT","G"]
["CBABUSKA@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Babuska","Christopher","ch21765","EMPLOYEE"]
["CRAIG.ROWE@LL.MIT.EDU","Senior Aircraft Mechanic","Lincoln Laboratory","Rowe","Craig","cr21617","EMPLOYEE"]
["PDOLAN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Dolan","Peter","pe14671","EMPLOYEE"]
["TROBERTSON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Robertson","Tina","ti14872","EMPLOYEE"]
["JDELANEY@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Delaney","John","jdelane","EMPLOYEE"]
["DOWNING@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Downing","Robert","ro14998","EMPLOYEE"]
["DANR@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Rabideau","Daniel","da15728","EMPLOYEE"]
["FRANZ@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Franz","Jason","ja17139","EMPLOYEE"]
["KTEITELBAUM@LL.MIT.EDU","LL - Assistant Group Leader","Lincoln Laboratory","Teitelbaum","Kenneth","ke9139","EMPLOYEE"]
["marcelin@mit.edu","Polisher Custodian","Facilities Custodial Services","Charles","Marcelin","marcelin","EMPLOYEE"]
["vduran@mit.edu","Custodian","Facilities Custodial Services","Duran","Victor","vduran","EMPLOYEE"]
["PETERV@MIT.EDU","Custodian","Facilities Custodial Services","Vereker","Peter","peterv","EMPLOYEE"]
["ALWINB@MIT.EDU","Polisher Custodian","Facilities Custodial Services","Brown","Alwin","alwinb","EMPLOYEE"]
["analivia@MIT.EDU",null,"Urban Studies and Planning","Brand","Anna","analivia","STUDENT","G"]
["afbrown@MIT.EDU",null,"Science, Technology & Society","Brown","Alexander","afbrown","STUDENT","G"]
["eshin@MIT.EDU",null,"Electrical Eng & Computer Sci","Lee","Etty","eshin","STUDENT","G"]
["platonik@MIT.EDU",null,"Electrical Eng & Computer Sci","Buenrostro","Christopher","platonik","STUDENT","G"]
["walshcj@MIT.EDU",null,"Mechanical Engineering","Walsh","Conor","walshcj","STUDENT","G"]
["anmol@MIT.EDU",null,"Prog in Media Arts Sciences","Madan","Anmol","anmol","STUDENT","G"]
["tata@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Rykova","Tatiana","tata","STUDENT","G"]
["denapoli@ll.mit.edu","Graphics Assistant","Lincoln Laboratory","DeNapoli","Joseph","jo17261","EMPLOYEE"]
["ARAD@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Narula-Tam","Aradhana","ar15622","EMPLOYEE"]
["DBESSE@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Besse","David","da9395","EMPLOYEE"]
["es@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Singer","Elliot","el8111","EMPLOYEE"]
["SKLAR@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Sklar","Jay","ja4163","EMPLOYEE"]
["BRENDEL@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Brendel","Gary","ga12585","EMPLOYEE"]
["KELLER@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Keller","Catherine","kellerc","EMPLOYEE"]
["AIMEED@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","D'Onofrio","Aimee","ai17863","EMPLOYEE"]
["jgale@mit.edu","Mover","Facilities Grounds Services","Gale","John","jgale","EMPLOYEE"]
["tgillan@mit.edu","Landscape Worker","Facilities Grounds Services","Gillan","James","tgillan","EMPLOYEE"]
["karman@mit.edu","Landscape Worker","Facilities Grounds Services","Nyimotsang","Karma","karman","EMPLOYEE"]
["MSULLIVA@MIT.EDU","Mail Processor B","Facilities Mail Services","Sullivan","Michael","msulliva","EMPLOYEE"]
["JRCOLLIN@MIT.EDU","Shipper","Facilities Mail Services","Collins","John","jrcollin","EMPLOYEE"]
["EDIMOND@PLANT.MIT.EDU","Maintenance Mechanic","Facilities Repair & Maintenance","Dimond","Edward","edimond","EMPLOYEE"]
["tijana@MIT.EDU",null,"Architecture","Vujosevic","Tijana","tijana","STUDENT","G"]
["khibnikl@MIT.EDU",null,"Brain and Cognitive Sciences","Khibnik","Lena","khibnikl","STUDENT","G"]
["betan@MIT.EDU",null,"Physics","Betancourt","Michael","betan","STUDENT","G"]
["sjpark@MIT.EDU",null,"Mechanical Engineering","Park","Stewart","sjpark","STUDENT",4]
["asfand@MIT.EDU",null,"Electrical Eng & Computer Sci","Qureshi","Asfandyar","asfand","STUDENT","G"]
["blackman@MIT.EDU",null,"Physics","Blackman","Theodore","blackman","STUDENT",4]
["SMP@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Pisuk","Stephen","st16595","EMPLOYEE"]
["TGLEASON@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Gleason","Terry","tgleason","EMPLOYEE"]
["CGSCOTT@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Scott","Chris","ch18122","EMPLOYEE"]
["kwi@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Ingols","Kyle","kwi","EMPLOYEE"]
["ANDREW.CHEN@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Chen","Andrew","achen","EMPLOYEE"]
["kholman@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Holman","Kevin","kwholman","EMPLOYEE"]
["peterson@ll.mit.edu","Office Assistant II","Lincoln Laboratory","Peterson","Sara","sa20405","EMPLOYEE"]
["DANIEL.GILBERT@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Gilbert","Daniel","da20905","EMPLOYEE"]
["KARL.NI@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Ni","Karl","ka21369","EMPLOYEE"]
["eyg_42@MIT.EDU",null,"Brain and Cognitive Sciences","Griffith","Erica","eyg_42","STUDENT",4]
["azhu@MIT.EDU",null,"Chemistry","Zhu","Angela","azhu","STUDENT",4]
["ryau@MIT.EDU",null,"Management","Yau","Richard","ryau","STUDENT",4]
["gelliott@MIT.EDU",null,"Electrical Eng & Computer Sci","Elliott","Grant","gelliott","STUDENT","G"]
["rsaigal@MIT.EDU",null,"Health Sciences & Technology","Saigal","Rajiv","rsaigal","STUDENT","G"]
["jells@MIT.EDU",null,"Nuclear Engineering","Ellsworth","Jennifer","jells","STUDENT","G"]
["kclapham@MIT.EDU",null,"Health Sciences & Technology","Clapham","Katharine","kclapham","STUDENT","G"]
["swanwick@MIT.EDU",null,"Electrical Eng & Computer Sci","Swanwick","Michael","swanwick","STUDENT","G"]
["kookevin@MIT.EDU",null,"System Design & Management Prg","Koo","Cheng Keong","kookevin","STUDENT","G"]
["jinbow@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Wang","Jinbo","jinbow","STUDENT","G"]
["schleich@MIT.EDU",null,"Chemistry","Schleicher","Kristin","schleich","STUDENT","G"]
["jwmodell@MIT.EDU",null,"Biology","Modell","Joshua","jwmodell","STUDENT","G"]
["mahrad@MIT.EDU",null,"Linguistics and Philosophy","Almotahari","Mahrad","mahrad","STUDENT","G"]
["feipu@MIT.EDU",null,"Management","Pu","Fei","feipu","STUDENT",3]
["jaisree@MIT.EDU",null,"Chemical Engineering","Iyer","Jaisree","jaisree","STUDENT","G"]
["halpert@MIT.EDU",null,"Linguistics and Philosophy","Halpert","Claire","halpert","STUDENT","G"]
["codyg@MIT.EDU",null,"Electrical Eng & Computer Sci","Gilleland","Cody","codyg","STUDENT","G"]
["b_piaz@MIT.EDU",null,"Mechanical Engineering","Piazzarolo","Bruno","b_piaz","STUDENT",2]
["douayang@MIT.EDU",null,"Electrical Eng & Computer Sci","Yang","Doua","douayang","STUDENT",2]
["jom@MIT.EDU",null,"Prog in Media Arts Sciences","Moore","John","jom","STUDENT","G"]
["chom@MIT.EDU",null,"Electrical Eng & Computer Sci","Hom","Colin","chom","STUDENT",3]
["pcmody@MIT.EDU",null,"Aeronautics and Astronautics","Mody","Pritesh","pcmody","STUDENT","G"]
["erminwei@MIT.EDU",null,"Electrical Eng & Computer Sci","Wei","Ermin","erminwei","STUDENT","G"]
["yuanj08@MIT.EDU",null,"Civil and Environmental Eng","Yuan","Jing","yuanj08","STUDENT","G"]
["jlawren@MIT.EDU",null,"Political Science","Lawrence","Joyce","jlawren","STUDENT","G"]
["tsamis@MIT.EDU",null,"Architecture","Tsamis","Alexandros","tsamis","STUDENT","G"]
["aespinak@MIT.EDU",null,"Urban Studies and Planning","Spinak","Abby","aespinak","STUDENT","G"]
["tiffanyz@MIT.EDU",null,"Materials Science and Eng","Ziebell","Tiffany","tiffanyz","STUDENT","G"]
["chenzw@MIT.EDU",null,"Brain and Cognitive Sciences","Chen","Wendy","chenzw","STUDENT",4]
["kingn@MIT.EDU",null,"Economics","King","Nicholas","kingn","STUDENT",4]
["shanee@MIT.EDU",null,"Chemical Engineering","Watson","Shanee","shanee","STUDENT",4]
["scarito@MIT.EDU",null,"Electrical Eng & Computer Sci","Scarito","Michael","scarito","STUDENT",4]
["bobrudin@MIT.EDU",null,null,"Rudin","Robert","bobrudin","STUDENT","G"]
["cappie@MIT.EDU",null,"Not Available","Pomeroy","Jonathan","cappie","STUDENT",0]
["lorna_a@MIT.EDU",null,"Civil and Environmental Eng","Ogolla","Lorna","lorna_a","STUDENT",2]
["rume@MIT.EDU",null,"Engineering Systems Division","Kragha","Oghenerume","rume","STUDENT","G"]
["hjenny@MIT.EDU",null,"Brain and Cognitive Sciences","Jenny","Hillary","hjenny","STUDENT",2]
["kenmlin@MIT.EDU",null,"Biology","Lin","Kenneth","kenmlin","STUDENT",2]
["mtadge@MIT.EDU",null,"Aeronautics and Astronautics","Tadge","Megan","mtadge","STUDENT",2]
["g_xing@MIT.EDU",null,"Center for Real Estate Develop","Xing","Guoxu","g_xing","STUDENT","G"]
["ksuchak@MIT.EDU",null,"Architecture","Suchak","Krupa","ksuchak","STUDENT",2]
["rfong@MIT.EDU",null,"Electrical Eng & Computer Sci","Fong","Rachel","rfong","STUDENT",2]
["mtomasik@MIT.EDU",null,"Physics","Tomasik","Michelle","mtomasik","STUDENT","G"]
["lindac@MIT.EDU",null,"Urban Studies and Planning","Ciesielski","Linda","lindac","STUDENT","G"]
["rhowden@MIT.EDU",null,"Chemical Engineering","Howden","Rachel","rhowden","STUDENT","G"]
["mumgaard@MIT.EDU",null,"Nuclear Engineering","Mumgaard","Robert","mumgaard","STUDENT","G"]
["iyloh@MIT.EDU",null,"Materials Science and Eng","Loh","Iong Ying","iyloh","STUDENT","G"]
["mattjj@MIT.EDU",null,"Electrical Eng & Computer Sci","Johnson","Matthew","mattjj","STUDENT","G"]
["rgrosse@MIT.EDU",null,"Electrical Eng & Computer Sci","Grosse","Roger","rgrosse","STUDENT","G"]
["bvang13@MIT.EDU",null,"Not Available","Vang","Bee","bvang13","STUDENT",0]
["kb0vvt@MIT.EDU",null,"Electrical Eng & Computer Sci","Rich","Rebecca","kb0vvt","STUDENT",4]
["cecilias@MIT.EDU",null,"Mechanical Engineering","Scott","Cecilia","cecilias","STUDENT",4]
["moisess@MIT.EDU",null,"Management","Starosta","Moises","moisess","STUDENT","G"]
["rmcgurk@MIT.EDU",null,"Management","McGurk","Ryan","rmcgurk","STUDENT","G"]
["mcn02@MIT.EDU",null,"Electrical Eng & Computer Sci","Ng","Man Cheuk","mcn02","STUDENT","G"]
["sherrero@MIT.EDU",null,"Civil and Environmental Eng","Herrero Lopez","Sergio","sherrero","STUDENT","G"]
["dgrnbrg@MIT.EDU",null,"Mathematics","Greenberg","David","dgrnbrg","STUDENT",3]
["wataruk@MIT.EDU",null,"Management","Kagechika","Wataru","wataruk","STUDENT","G"]
["jnater@MIT.EDU",null,"Not Available","Nater","Jean-Manuel","jnater","STUDENT",0]
["rbursaux@MIT.EDU",null,"Mechanical Engineering","Bursaux","Romain","rbursaux","STUDENT","G"]
["a_nord@MIT.EDU",null,"Chemistry","Nordheider","Andreas","a_nord","STUDENT","G"]
["cheriyli@MIT.EDU",null,"Chemical Engineering","Li","Cheri","cheriyli","STUDENT","G"]
["akenney@MIT.EDU",null,"Brain and Cognitive Sciences","Kenney","Avril","akenney","STUDENT",3]
["malikc@MIT.EDU",null,"Management","Coleman","Malik","malikc","STUDENT",2]
["slovas@MIT.EDU",null,"Civil and Environmental Eng","Lovas","Stephanie","slovas","STUDENT","G"]
["jtappan@MIT.EDU",null,"Engineering Systems Division","Tappan","Jacqueline","jtappan","STUDENT","G"]
["chrisrr@MIT.EDU",null,"Electrical Eng & Computer Sci","Reyes","Christopher","chrisrr","STUDENT",2]
["eseitz@MIT.EDU",null,"Electrical Eng & Computer Sci","Seitz","Emily","eseitz","STUDENT",2]
["dsutherl@MIT.EDU",null,"Nuclear Engineering","Sutherland","Derek","dsutherl","STUDENT",2]
["am89@MIT.EDU",null,"Electrical Eng & Computer Sci","Monri","Akira","am89","STUDENT",2]
["cmoses@MIT.EDU",null,"Brain and Cognitive Sciences","Moses","Christopher","cmoses","STUDENT",4]
["joshkorn@MIT.EDU",null,"Health Sciences & Technology","Korn","Joshua","joshkorn","STUDENT","G"]
["mvokey@MIT.EDU",null,"Materials Science and Eng","Vokey","Marcella","mvokey","STUDENT",3]
["honghsin@MIT.EDU",null,"Mathematics","Chen","Hong-Hsin","honghsin","STUDENT",3]
["thery@MIT.EDU",null,"Mechanical Engineering","Hery","Travis","thery","STUDENT",3]
["nplotkin@MIT.EDU",null,"Electrical Eng & Computer Sci","Plotkin","Natasha","nplotkin","STUDENT",3]
["lli07@MIT.EDU",null,"Electrical Eng & Computer Sci","Li","Letitia","lli07","STUDENT",3]
["kevh@MIT.EDU",null,"Chemistry","Hwang","Kevin","kevh","STUDENT",4]
["dmcdona@MIT.EDU",null,"Chemical Engineering","McDonald","Dominic","dmcdona","STUDENT",4]
["kap@MIT.EDU",null,"Civil and Environmental Eng","Puckett","Katherine","kap","STUDENT",4]
["dpoteau@MIT.EDU",null,"Civil and Environmental Eng","Poteau","Dina","dpoteau","STUDENT",4]
["pnelson@MIT.EDU",null,"Management","Nelson","Peter","pnelson","STUDENT","G"]
["stroilo@MIT.EDU",null,"Mathematics","Stroilova","Olga","stroilo","STUDENT","G"]
["pluis_26@MIT.EDU",null,"Undesignated Sophomore","Figueroa","Pedro","pluis_26","STUDENT",2]
["ecapra@MIT.EDU",null,"Biology","Capra","Emily","ecapra","STUDENT","G"]
["yanz@MIT.EDU",null,"Mathematics","Zhang","Yan","yanz","STUDENT","G"]
["awing@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Wing","Allison","awing","STUDENT","G"]
["kaynar@MIT.EDU",null,"Electrical Eng & Computer Sci","Kamalov","Kainar","kaynar","STUDENT",2]
["szultan@MIT.EDU",null,"Chemistry","Zultanski","Susan","szultan","STUDENT","G"]
["mflores6@MIT.EDU",null,"Brain and Cognitive Sciences","Flores","Melina","mflores6","STUDENT",2]
["nkramer@MIT.EDU",null,"Chemical Engineering","Kramer","Nicolaas","nkramer","STUDENT","G"]
["joni@MIT.EDU",null,"Materials Science and Eng","Fischer","Jonathan Moritz","joni","STUDENT","G"]
["adelgado@MIT.EDU",null,"Not Available","Delgado","Andres","adelgado","STUDENT",0]
["collin@MIT.EDU",null,"Chemical Engineering","Martin","Collin","collin","STUDENT","G"]
["lucastr@MIT.EDU",null,"Nuclear Engineering","Lucas","Timothy","lucastr","STUDENT","G"]
["cltrice@MIT.EDU",null,"Aeronautics and Astronautics","Trice","Cydnie","cltrice","STUDENT",3]
["adwj@MIT.EDU",null,"Civil and Environmental Eng","Jordan","Alexander","adwj","STUDENT",3]
["mavear@MIT.EDU",null,"Materials Science and Eng","Nguyen","Huy","mavear","STUDENT",3]
["dmccue@MIT.EDU",null,"Economics","McCue","Daniel","dmccue","STUDENT",3]
["mjdobson@MIT.EDU",null,"Mechanical Engineering","Dobson","Michael","mjdobson","STUDENT",3]
["ddrago@MIT.EDU",null,"Electrical Eng & Computer Sci","Drago","Diandra","ddrago","STUDENT",3]
["izhou@MIT.EDU",null,"Undesignated Sophomore","Zhou","Irene","izhou","STUDENT",2]
["cvdileo@MIT.EDU",null,"Mechanical Engineering","Di Leo","Claudio","cvdileo","STUDENT",4]
["gdaniels@MIT.EDU",null,"Electrical Eng & Computer Sci","Daniels","Grafton","gdaniels","STUDENT",3]
["lxudan@MIT.EDU",null,"Electrical Eng & Computer Sci","Liu","Xudan","lxudan","STUDENT",4]
["asilata@MIT.EDU",null,"Mathematics","Bapat","Asilata","asilata","STUDENT",4]
["anila@MIT.EDU",null,"Biology","Sinha","Anila","anila","STUDENT",4]
["psissman@MIT.EDU",null,"Management","Sissman","Patrick","psissman","STUDENT",4]
["asuka_s@MIT.EDU",null,"Engineering Systems Division","Suzuki-Sato","Asuka","asuka_s","STUDENT","G"]
["dchang@MIT.EDU",null,"Electrical Eng & Computer Sci","Chang","Liyan","dchang","STUDENT",2]
["swansont@MIT.EDU",null,"Management","Swanson","Torre","swansont","STUDENT",2]
["ameliac@MIT.EDU",null,"Biology","Chang","Amelia","ameliac","STUDENT",2]
["j_rod@MIT.EDU",null,"Not Available","Rodriguez","Judy","j_rod","STUDENT",0]
["amelanie@MIT.EDU",null,"Not Available","Adams","Melanie","amelanie","STUDENT",0]
["bir@MIT.EDU",null,"Health Sciences & Technology","Rapoport","Benjamin","bir","STUDENT","G"]
["nchocat@MIT.EDU",null,"Materials Science and Eng","Chocat","Noemie","nchocat","STUDENT","G"]
["imakaev@MIT.EDU",null,"Physics","Imakaev","Maksim","imakaev","STUDENT","G"]
["shliu@MIT.EDU",null,"Chemistry","Liu","Shuang","shliu","STUDENT","G"]
["grindle@MIT.EDU",null,"Aeronautics and Astronautics","Grindle","Abraham","grindle","STUDENT","G"]
["jmrv@MIT.EDU",null,"Physics","Rutherford","John","jmrv","STUDENT","G"]
["sarahh@MIT.EDU",null,"Architecture","Hirschman","Sarah","sarahh","STUDENT","G"]
["kcedrone@MIT.EDU",null,"Mechanical Engineering","Cedrone","Kevin","kcedrone","STUDENT","G"]
["tbrommer@MIT.EDU",null,"Materials Science and Eng","Brommer","Tracey","tbrommer","STUDENT","G"]
["jpeck1@MIT.EDU",null,"Economics","Peck","Jennifer","jpeck1","STUDENT","G"]
["ahorning@MIT.EDU",null,"Chemistry","Horning","Andrew","ahorning","STUDENT","G"]
["miawhite@MIT.EDU",null,"Urban Studies and Planning","White","Mia","miawhite","STUDENT","G"]
["aditim@MIT.EDU",null,"Urban Studies and Planning","Mehta","Aditi","aditim","STUDENT","G"]
["hashim@MIT.EDU",null,"Economics","Hashim","Shirin","hashim","STUDENT",4]
["aagia@MIT.EDU",null,"Urban Studies and Planning","Agia","Aziza","aagia","STUDENT","G"]
["alchang@MIT.EDU",null,"Management","Chang","Albert","alchang","STUDENT",4]
[null,null,null,"Disko","Jeffry","disko","STUDENT"]
["emaroon@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Maroon","Elizabeth","emaroon","STUDENT",4]
["reneer@MIT.EDU",null,"Architecture","Reder","Renee","reneer","STUDENT",4]
["eshort@MIT.EDU",null,"Management","Short","Emily","eshort","STUDENT","G"]
["aturjman@MIT.EDU",null,"Materials Science and Eng","Turjman","Alexis","aturjman","STUDENT","G"]
["amadio@MIT.EDU",null,"Health Sciences & Technology","Amadio","Jordan","amadio","STUDENT","G"]
["jlyneis@MIT.EDU",null,"Management","Lyneis","John","jlyneis","STUDENT","G"]
["mvanegas@MIT.EDU",null,"Aeronautics and Astronautics","Vanegas","Morris","mvanegas","STUDENT",2]
["ecordner@MIT.EDU",null,"Civil and Environmental Eng","Cordner","Evelyn","ecordner","STUDENT",2]
["sareena@MIT.EDU",null,"Chemical Engineering","Avadhany","Sareena","sareena","STUDENT",2]
["adimas@MIT.EDU",null,"Architecture","Dimas","Anastasios","adimas","STUDENT","G"]
["ciuffo@MIT.EDU",null,"Electrical Eng & Computer Sci","Ciuffo","Michael","ciuffo","STUDENT",3]
["sun_kim@MIT.EDU",null,"Mechanical Engineering","Kim","Sun","sun_kim","STUDENT",3]
["cmflan@MIT.EDU",null,"Biology","Flanagan","Clarissa","cmflan","STUDENT",3]
["jeffschi@MIT.EDU",null,"Biology","Schindler","Jeffrey","jeffschi","STUDENT","G"]
["bsta@MIT.EDU",null,"Mathematics","Stanley","Briana","bsta","STUDENT",3]
["vixama@MIT.EDU",null,"Professional Education Prog","Vixama","Winchesley","vixama","STUDENT","G"]
["rwistort@MIT.EDU",null,"Prog in Media Arts Sciences","Wistort","Ryan","rwistort","STUDENT","G"]
["yinqingl@MIT.EDU",null,"Electrical Eng & Computer Sci","Li","Yinqing","yinqingl","STUDENT","G"]
["forman@MIT.EDU",null,"Aeronautics and Astronautics","Forman","Rachel","forman","STUDENT","G"]
["qian_yu@MIT.EDU",null,"Computation for Des & Optmiz","Yu","Qian","qian_yu","STUDENT","G"]
["cardona4@MIT.EDU",null,"Aeronautics and Astronautics","Cardona","Angelica","cardona4","STUDENT",2]
["fawkes@MIT.EDU",null,"Electrical Eng & Computer Sci","Guy","Donald","fawkes","STUDENT",2]
["fta@MIT.EDU",null,"Management","Taarnhoj","Frederik","fta","STUDENT","G"]
["elvedin@MIT.EDU",null,"Chemistry","Lukovic","Elvedin","elvedin","STUDENT","G"]
["seungeun@MIT.EDU",null,"Physics","Oh","Seungeun","seungeun","STUDENT","G"]
["chukl@MIT.EDU",null,"Electrical Eng & Computer Sci","Chu","Karen","chukl","STUDENT","G"]
["blanks@MIT.EDU",null,"Electrical Eng & Computer Sci","Blankstein","Aaron","blanks","STUDENT",4]
["drakeley@MIT.EDU",null,"Mathematics","Drakeley","Sara","drakeley","STUDENT",2]
["ostro@MIT.EDU",null,"Electrical Eng & Computer Sci","Ostrowski","James","ostro","STUDENT",4]
["natefox@MIT.EDU",null,"Mechanical Engineering","Fox","Nathaniel","natefox","STUDENT",2]
["beckmann@MIT.EDU",null,"Electrical Eng & Computer Sci","Beckmann","Nathan","beckmann","STUDENT","G"]
["martu@MIT.EDU",null,"Health Sciences & Technology","Martorell Lopez","Jordi","martu","STUDENT","G"]
["ahchan@MIT.EDU",null,"Science, Technology & Society","Chan","Alex","ahchan","STUDENT","G"]
["cutzie@MIT.EDU",null,null,"Kim","Eunha","cutzie","STUDENT","G"]
["steelo81@MIT.EDU",null,"Brain and Cognitive Sciences","Alkins","Stephen","steelo81","STUDENT","G"]
["abraly@MIT.EDU",null,"Health Sciences & Technology","Braly","Alan","abraly","STUDENT","G"]
["spring08@MIT.EDU",null,"Economics","Rijal","Ram","spring08","STUDENT",2]
["jiliaji@MIT.EDU",null,"Chemical Engineering","Ji","Wenjun","jiliaji","STUDENT","G"]
["dankelly@MIT.EDU",null,"Mechanical Engineering","Kelly","Daniel","dankelly","STUDENT",2]
["andreslp@MIT.EDU",null,"Electrical Eng & Computer Sci","Lopez-Pineda","Andres","andreslp","STUDENT",2]
["hangn@MIT.EDU",null,"Management","Hang","Nancy","hangn","STUDENT","G"]
["alequte@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Quintanilla Terminel","Alejandra","alequte","STUDENT","G"]
["piotrf@MIT.EDU",null,"Aeronautics and Astronautics","Fidkowski","Piotr","piotrf","STUDENT","G"]
["anea9@MIT.EDU",null,"Management","Campos","Andrea","anea9","STUDENT",4]
["gcheung@MIT.EDU",null,"Electrical Eng & Computer Sci","Cheung","Grace","gcheung","STUDENT","G"]
["lindh@MIT.EDU",null,"Civil and Environmental Eng","Lindh","Cory","lindh","STUDENT","G"]
["bbelmont@MIT.EDU",null,"Biological Engineering","Belmont","Brian","bbelmont","STUDENT","G"]
["jenos@MIT.EDU",null,"System Design & Management Prg","Enos","James","jenos","STUDENT","G"]
["elenio@MIT.EDU",null,"Economics","Orphanides","Eleni","elenio","STUDENT",4]
["hareem@MIT.EDU",null,"Management","Ahmad","Hareem","hareem","STUDENT",4]
["nfoen@MIT.EDU",null,"Electrical Eng & Computer Sci","Foen","Nancy","nfoen","STUDENT",4]
["rhabib@MIT.EDU",null,"Mathematics","Habib","Robert","rhabib","STUDENT",3]
["v_thomas@MIT.EDU",null,"Aeronautics and Astronautics","Thomas","Victoria","v_thomas","STUDENT",2]
["nathan_h@MIT.EDU",null,"Mathematics","Haouzi","Nathan","nathan_h","STUDENT",4]
["juanda@MIT.EDU",null,"Mechanical Engineering","Diaz","Juan","juanda","STUDENT",3]
["tkp@MIT.EDU",null,"Brain and Cognitive Sciences","Perrachione","Tyler","tkp","STUDENT","G"]
["svasquez@MIT.EDU",null,"Physics","Vasquez","Scott","svasquez","STUDENT",3]
["sojung@MIT.EDU",null,"Economics","Lee","Sojung","sojung","STUDENT",3]
["asugaya@MIT.EDU",null,"Electrical Eng & Computer Sci","Sugaya","Andrew","asugaya","STUDENT",3]
["yonatanf@MIT.EDU",null,"Computational and Systems Bio","Friedman","Jonathan","yonatanf","STUDENT","G"]
["avitalf@MIT.EDU",null,"Biology","Fischer","Avital","avitalf","STUDENT",2]
["aalwan@MIT.EDU",null,"Biology","Alwan","Allison","aalwan","STUDENT",2]
["kantang@MIT.EDU",null,"Management","Tang","Kan","kantang","STUDENT","G"]
["akeswani@MIT.EDU",null,"Management","Keswani","Arun","akeswani","STUDENT","G"]
["dalequam@MIT.EDU",null,"System Design & Management Prg","Quam","Dale","dalequam","STUDENT","G"]
["bsosa@MIT.EDU",null,"Biology","Sosa-Alvarado","Brian","bsosa","STUDENT","G"]
["r_miller@MIT.EDU",null,"Electrical Eng & Computer Sci","Miller","Rachel","r_miller","STUDENT","G"]
["crwalt@MIT.EDU",null,"Economics","Walters","Christopher","crwalt","STUDENT","G"]
["lvyan@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Lu","Yan","lvyan","STUDENT","G"]
["sharfi@MIT.EDU",null,"Management","Sharfi","Itay","sharfi","STUDENT","G"]
["sdutchen@MIT.EDU",null,"Writing & Humanistic Studies","Dutchen","Stephanie","sdutchen","STUDENT","G"]
["kpugh@MIT.EDU",null,"Electrical Eng & Computer Sci","Pugh","Kendra","kpugh","STUDENT","G"]
["cmerrill@MIT.EDU",null,"Electrical Eng & Computer Sci","Merrill","Christopher","cmerrill","STUDENT",2]
["eltoukhy@MIT.EDU",null,"Biological Engineering","Eltoukhy","Ahmed","eltoukhy","STUDENT","G"]
["bcampb@MIT.EDU",null,"Mechanical Engineering","Campbell","Bryce","bcampb","STUDENT","G"]
["emilyac@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Carruthers","Emily","emilyac","STUDENT","G"]
["iktoukan@MIT.EDU",null,"Engineering Systems Division","Toukan","Ibrahim","iktoukan","STUDENT","G"]
["leskov@MIT.EDU",null,"Biology","Leskov","Ilya","leskov","STUDENT","G"]
["ragaller@MIT.EDU",null,"Mechanical Engineering","Ragaller","Paul","ragaller","STUDENT","G"]
["harshad@MIT.EDU",null,"Electrical Eng & Computer Sci","Kasture","Harshad","harshad","STUDENT","G"]
["bmasi@MIT.EDU",null,"Chemical Engineering","Masi","Byron","bmasi","STUDENT","G"]
["mehoque@MIT.EDU",null,"Prog in Media Arts Sciences","Hoque","Mohammed","mehoque","STUDENT","G"]
["fmazzini@MIT.EDU",null,"Mechanical Engineering","Mazzini","Francesco","fmazzini","STUDENT","G"]
["ankitadj@MIT.EDU",null,"Mechanical Engineering","Jain","Ankita","ankitadj","STUDENT","G"]
["catherio@MIT.EDU",null,"Electrical Eng & Computer Sci","Olsson","Catherine","catherio","STUDENT",2]
["emilytow@MIT.EDU",null,"Mechanical Engineering","Tow","Emily","emilytow","STUDENT",2]
["mnasimi@MIT.EDU",null,"Brain and Cognitive Sciences","Nasimi","Mohiba","mnasimi","STUDENT","G"]
["or_ange@MIT.EDU",null,"Prog in Media Arts Sciences","Schmitt","Peter","or_ange","STUDENT","G"]
["tsokos@MIT.EDU",null,"Biology","Tsokos","Christos","tsokos","STUDENT","G"]
["duriarte@MIT.EDU",null,"Management","Uriarte","Daniel","duriarte","STUDENT","G"]
["alexrs@MIT.EDU",null,"Electrical Eng & Computer Sci","Schwendner","Alex","alexrs","STUDENT","G"]
["cmarie@MIT.EDU",null,"Brain and Cognitive Sciences","Gallagher","Colleen","cmarie","STUDENT",3]
["jrathje@MIT.EDU",null,"Aeronautics and Astronautics","Rathje","Jason","jrathje","STUDENT","G"]
["tsharris@MIT.EDU",null,"Political Science","Harris","Tobias","tsharris","STUDENT","G"]
["kapusta@MIT.EDU",null,"Electrical Eng & Computer Sci","Kapusta","Evelyn","kapusta","STUDENT","G"]
["benoc@mit.edu",null,null,"O'Connor","Benjamin","benoc","EMPLOYEE"]
["gmckis01@mit.edu",null,null,"McKissick","Gary James","gmckis01","EMPLOYEE"]
["loureiro@mit.edu",null,null,"Loureiro","Joseph","loureiro","EMPLOYEE"]
["jsosin@mit.edu",null,null,"Sosin","Joshua","jsosin","EMPLOYEE"]
["chandni@MIT.EDU",null,"Computational and Systems Bio","Valiathan","Chandni","chandni","STUDENT","G"]
["dbt@MIT.EDU",null,"Chemistry","Turner","Daniel","dbt","STUDENT","G"]
["yermie@MIT.EDU",null,"Biology","Cohen","Jeremiah","yermie","STUDENT",4]
["ndilello@MIT.EDU",null,"Electrical Eng & Computer Sci","DiLello","Nicole","ndilello","STUDENT","G"]
["bshanna@MIT.EDU",null,"Chemistry","Hanna","Brian","bshanna","STUDENT","G"]
["maymounk@MIT.EDU",null,"Electrical Eng & Computer Sci","Maymounkov","Petar","maymounk","STUDENT","G"]
["bcameron@MIT.EDU",null,"Engineering Systems Division","Cameron","Bruce","bcameron","STUDENT","G"]
["alevina@MIT.EDU",null,"Chemistry","Levina","Anna","alevina","STUDENT",2]
["rsreddy@MIT.EDU",null,"Civil and Environmental Eng","Rapolu","Sujith","rsreddy","STUDENT","G"]
["manju08@MIT.EDU",null,"Chemical Engineering","Garg","Manju","manju08","STUDENT","G"]
["drthomas@MIT.EDU",null,"Physics","Thomas","David","drthomas","STUDENT",2]
["dhruvm@MIT.EDU",null,"Management","Mehrotra","Dhruv","dhruvm","STUDENT","G"]
["jbreucop@MIT.EDU",null,"Materials Science and Eng","Breucop","Justin","jbreucop","STUDENT",2]
["jvagard@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Agard","John","jvagard","STUDENT",3]
["estavely@MIT.EDU",null,"Aeronautics and Astronautics","Stavely","Elizabeth","estavely","STUDENT",3]
["brine@MIT.EDU",null,"Urban Studies and Planning","Brine","Derek","brine","STUDENT","G"]
["kyoung@MIT.EDU",null,"Chemical Engineering","Young","Kellie","kyoung","STUDENT",3]
["joelvee@MIT.EDU",null,"Civil and Environmental Eng","Veenstra","Joel","joelvee","STUDENT",3]
["agbailey@MIT.EDU",null,"Aeronautics and Astronautics","Bailey","Andrew","agbailey","STUDENT",3]
["gblake@MIT.EDU",null,"Electrical Eng & Computer Sci","Blake","George","gblake","STUDENT",3]
["simsong@mit.edu",null,null,"Garfinkel","Simson","simsong","EMPLOYEE"]
["gardner@mit.edu",null,null,"Gardner","Matthew","gardner","EMPLOYEE"]
["hiltonpl@mit.edu",null,null,"Pryce Lewis","Hilton","hiltonpl","EMPLOYEE"]
["alisam@mit.edu",null,null,"Morss","Alisa","alisam","EMPLOYEE"]
["jstarr@mit.edu",null,null,"Starr","Jason","jstarr","EMPLOYEE"]
["khoriaty@mit.edu",null,null,"Khoriaty","Joy","khoriaty","EMPLOYEE"]
["andlag@mit.edu",null,null,"Langousis","Andreas","andlag","EMPLOYEE"]
["pakulat@mit.edu",null,null,"Pakulat","Harold","pakulat","EMPLOYEE"]
["wcjung@MIT.EDU",null,"Materials Science and Eng","Jung","Woo chul","wcjung","STUDENT","G"]
["cpoynton@MIT.EDU",null,"Health Sciences & Technology","Poynton","Clare","cpoynton","STUDENT","G"]
["whg@MIT.EDU",null,"Health Sciences & Technology","Greenblatt","Wesley","whg","STUDENT","G"]
["sjpenny@MIT.EDU",null,"Chemistry","Pennybaker","Steven","sjpenny","STUDENT",2]
[null,null,"Management","Ford","Henry","hford3","STUDENT","G"]
["arilevy@MIT.EDU",null,"Management","Levy","Ari","arilevy","STUDENT","G"]
["hankyul@MIT.EDU",null,"Urban Studies and Planning","Kim","Hankyul","hankyul","STUDENT","G"]
["a_park@MIT.EDU",null,"Management","Park","Agnus","a_park","STUDENT","G"]
["clarion@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Hess","Clarion","clarion","STUDENT",2]
["jrcox3@MIT.EDU",null,"Chemistry","Cox","Jason","jrcox3","STUDENT","G"]
["ezuniga@MIT.EDU",null,"Not Available","Zuniga","Evelyn","ezuniga","STUDENT",0]
["jbails@MIT.EDU",null,"Brain and Cognitive Sciences","Bails","Joshua","jbails","STUDENT",3]
["lilyb@MIT.EDU",null,"Mechanical Engineering","Berger","Lily","lilyb","STUDENT",3]
["asthomas@MIT.EDU",null,"Chemical Engineering","Thomas","Andre","asthomas","STUDENT",3]
["sueshep@MIT.EDU",null,"Biology","Shepherd","Susan","sueshep","STUDENT",3]
["chazlett@MIT.EDU",null,"Biology","Hazlett","Christine","chazlett","STUDENT",3]
["ttktran@MIT.EDU",null,"Mechanical Engineering","Tran","Thi","ttktran","STUDENT",3]
["skyewm@MIT.EDU",null,"Electrical Eng & Computer Sci","Wanderman-Milne","Skye","skyewm","STUDENT",3]
["emarion@MIT.EDU",null,"Electrical Eng & Computer Sci","Marion","Eric","emarion","STUDENT",3]
["jhbrown@mit.edu",null,null,"Brown","Jeremy","jhbrown","EMPLOYEE"]
["noral@mit.edu",null,null,"Luongo","Eleanora","noral","EMPLOYEE"]
["preethi@mit.edu",null,null,"Pratap","Preethi","preethi","EMPLOYEE"]
["liangliu@mit.edu",null,null,"Liu","Liang","liangliu","EMPLOYEE"]
["esti@mit.edu",null,null,"Yeger-Lotem","Esther","esti","EMPLOYEE"]
["morrow@mit.edu",null,null,"Morrow","Gregory","morrow","EMPLOYEE"]
["wesolows@mit.edu",null,null,"Wesolowski","Daniel","wesolows","EMPLOYEE"]
["bntomson@mit.edu",null,null,"Tomson","Brett","bntomson","EMPLOYEE"]
["huitingz@MIT.EDU",null,"Chemical Engineering","Zhang","Huiting","huitingz","STUDENT","G"]
["warren@MIT.EDU",null,"Prog in Media Arts Sciences","Warren","Jeffrey","warren","STUDENT","G"]
["tsenecal@MIT.EDU",null,"Chemistry","Senecal","Todd","tsenecal","STUDENT","G"]
["laila@MIT.EDU",null,"Economics","Shabir","Laila","laila","STUDENT",4]
["conch@MIT.EDU",null,"Civil and Environmental Eng","Chan","Connie","conch","STUDENT",2]
["ksuab003@MIT.EDU",null,"Mechanical Engineering","Suabedissen","Karl","ksuab003","STUDENT","G"]
["dixonn@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Dixon","Nathaniel","dixonn","STUDENT","G"]
["juliehui@MIT.EDU",null,"Physics","Hui","Julie","juliehui","STUDENT",3]
["vista@MIT.EDU",null,"Chemical Engineering","Baek","Jinyoung","vista","STUDENT","G"]
["wchai@MIT.EDU",null,"Operations Research","Chaiwanon","Wongsakorn","wchai","STUDENT","G"]
["nlz@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Zimmerman","Neil","nlz","STUDENT","G"]
["esfaki@MIT.EDU",null,"Physics","Sfakianakis","Evangelos","esfaki","STUDENT","G"]
["yyao@MIT.EDU",null,"Engineering Systems Division","Yao","Yuan","yyao","STUDENT","G"]
["teherani@MIT.EDU",null,"Electrical Eng & Computer Sci","Teherani","Jamie","teherani","STUDENT","G"]
["bxw@MIT.EDU",null,"Urban Studies and Planning","Williams","Barika","bxw","STUDENT","G"]
["codd@MIT.EDU",null,"Mechanical Engineering","Codd","Daniel","codd","STUDENT","G"]
["neildlp@MIT.EDU",null,"Earth, Atmos & Planetary Sci","De Laplante","Neil","neildlp","STUDENT","G"]
["ewlo@MIT.EDU",null,"Architecture","Lo","Emily","ewlo","STUDENT","G"]
["annwoods@MIT.EDU",null,"Architecture","Woods","Ann","annwoods","STUDENT","G"]
["cjeon@MIT.EDU",null,"Science, Technology & Society","Jeon","Chihyung","cjeon","STUDENT","G"]
["rasmus@MIT.EDU",null,"Electrical Eng & Computer Sci","Rasmussen","Matthew","rasmus","STUDENT","G"]
["nkatz@MIT.EDU",null,"Physics","Katz","Noam","nkatz","STUDENT","G"]
["joeb@MIT.EDU",null,"Health Sciences & Technology","Barillari","Joseph","joeb","STUDENT","G"]
["ttemple@MIT.EDU",null,"Aeronautics and Astronautics","Temple","Thomas","ttemple","STUDENT","G"]
["ncheung@MIT.EDU",null,"Electrical Eng & Computer Sci","Cheung","Natalie","ncheung","STUDENT","G"]
["alexch@MIT.EDU",null,"Electrical Eng & Computer Sci","Chiesa","Alessandro","alexch","STUDENT","G"]
["vilotije@MIT.EDU",null,"Chemistry","Vilotijevic","Ivan","vilotije","STUDENT","G"]
["syjeon@MIT.EDU",null,"System Design & Management Prg","Jeon","Sang Yeob","syjeon","STUDENT","G"]
["frailema@MIT.EDU",null,"Management","Fraile","Maria","frailema","STUDENT","G"]
["schino@MIT.EDU",null,"Management","Chino","Seiken","schino","STUDENT","G"]
["nicolasd@MIT.EDU",null,"Electrical Eng & Computer Sci","Dandrimont","Nicolas","nicolasd","STUDENT","G"]
["endong@MIT.EDU",null,"Mechanical Engineering","Zhang","Endong","endong","STUDENT","G"]
["ateruya@MIT.EDU",null,"Management","Teruya","Anna","ateruya","STUDENT",2]
["sal@MIT.EDU",null,"Linguistics and Philosophy","Al Khatib","Samer","sal","STUDENT","G"]
["banker@MIT.EDU",null,"Management","Banker","Sachin","banker","STUDENT","G"]
["huarto@MIT.EDU",null,"Civil and Environmental Eng","D'Huart","Olivier","huarto","STUDENT","G"]
["ssundvor@MIT.EDU",null,"Mechanical Engineering","Sundvor","Scott","ssundvor","STUDENT",2]
["luozuo@MIT.EDU",null,"Management","Zuo","Luo","luozuo","STUDENT","G"]
["spfau@MIT.EDU",null,"Biology","Pfau","Sarah","spfau","STUDENT","G"]
["ltq@MIT.EDU",null,"Materials Science and Eng","Lestoquoy","Guillaume","ltq","STUDENT","G"]
["gcasara@MIT.EDU",null,"Management","Casara","Gabriel","gcasara","STUDENT","G"]
["ncastel@MIT.EDU",null,"Civil and Environmental Eng","Castelletto","Nicola","ncastel","STUDENT","G"]
["jareed@MIT.EDU",null,"Management","Reed","Julia","jareed","STUDENT","G"]
["shalaby@MIT.EDU",null,"Management","Shalaby","Nadia","shalaby","STUDENT","G"]
["lsomoza@MIT.EDU",null,"Biological Engineering","Somoza","Luis","lsomoza","STUDENT",4]
["btangy@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Tang","Brian","btangy","STUDENT","G"]
["lugao@MIT.EDU",null,"Urban Studies and Planning","Gao","Lu","lugao","STUDENT","G"]
["jinykim@MIT.EDU",null,"Materials Science and Eng","Kim","Jin Young","jinykim","STUDENT","G"]
["garciad@MIT.EDU",null,"Biology","Garcia","David","garciad","STUDENT","G"]
["rimchala@MIT.EDU",null,"Biological Engineering","Rimchala","Tharathorn","rimchala","STUDENT","G"]
["mesquive@MIT.EDU",null,"Chemical Engineering","Esquivel Echeverria","Manuel","mesquive","STUDENT",4]
["srinaldi@MIT.EDU",null,"Architecture","Rinaldi","Stefano","srinaldi","STUDENT","G"]
["xqchu@MIT.EDU",null,"Nuclear Engineering","Chu","Xiang-qiang","xqchu","STUDENT","G"]
["rafif@MIT.EDU",null,"Physics","Hamam","Rafif","rafif","STUDENT","G"]
["bcroy@MIT.EDU",null,"Prog in Media Arts Sciences","Roy","Brandon","bcroy","STUDENT","G"]
["jmillman@MIT.EDU",null,"Chemical Engineering","Millman","Jeffrey","jmillman","STUDENT"]
["prithu@MIT.EDU",null,"Materials Science and Eng","Sharma","Prithu","prithu","STUDENT","G"]
["satong@MIT.EDU",null,"Brain and Cognitive Sciences","Tong","Stephanie","satong","STUDENT",2]
["z_hao@MIT.EDU",null,"Chemistry","Hao","Ziwei","z_hao","STUDENT",2]
["zcarr@MIT.EDU",null,"Management","Carr","Zachary","zcarr","STUDENT",2]
["bmm515@MIT.EDU",null,"Chemistry","Morales","Brigitte","bmm515","STUDENT",2]
["ksagar@MIT.EDU",null,"Mathematics","Sagar","Karan","ksagar","STUDENT",2]
["kwamiw@MIT.EDU",null,"Aeronautics and Astronautics","Williams","Kwami","kwamiw","STUDENT",2]
["jaspark@MIT.EDU",null,"Urban Studies and Planning","Park","Jasmine","jaspark","STUDENT",3]
["angelman@MIT.EDU",null,"Electrical Eng & Computer Sci","Irizarry","Angel","angelman","STUDENT","G"]
["enyang@MIT.EDU",null,"Civil and Environmental Eng","Huang","Enyang","enyang","STUDENT","G"]
["kimfad@MIT.EDU",null,"Electrical Eng & Computer Sci","Dietz","Kimberly","kimfad","STUDENT","G"]
["karusan@MIT.EDU",null,"Electrical Eng & Computer Sci","Rieb","Karl","karusan","STUDENT","G"]
["srd@MIT.EDU",null,"Mechanical Engineering","Denault","Sebastian","srd","STUDENT",2]
["mfrend@MIT.EDU",null,"Mathematics","Frendberg","Maria","mfrend","STUDENT",3]
["sarwar@MIT.EDU",null,"Electrical Eng & Computer Sci","Hassan","Syed","sarwar","STUDENT",4]
["amohamed@MIT.EDU",null,"Aeronautics and Astronautics","Mohamed","Adam","amohamed","STUDENT",4]
["cbenson@MIT.EDU",null,"Mechanical Engineering","Benson","Christopher","cbenson","STUDENT",4]
["bpung@MIT.EDU",null,"Electrical Eng & Computer Sci","Pung","Brandon","bpung","STUDENT",4]
["mval623@MIT.EDU",null,"Electrical Eng & Computer Sci","Valentine","Mykal","mval623","STUDENT",4]
["squall@MIT.EDU",null,"Mechanical Engineering","Stanway","Michael","squall","STUDENT","G"]
["manapat@MIT.EDU",null,"Mathematics","Manapat","Michael","manapat","STUDENT","G"]
["suhkyung@MIT.EDU",null,"Health Sciences & Technology","Lee","Suh-Kyung","suhkyung","STUDENT","G"]
["msong@MIT.EDU",null,"Civil and Environmental Eng","Song","Miao","msong","STUDENT","G"]
["chengwei@MIT.EDU",null,"Materials Science and Eng","Cheng","Cheng-Wei","chengwei","STUDENT","G"]
["rishia@MIT.EDU",null,"System Design & Management Prg","Ahuja","Rishi","rishia","STUDENT","G"]
["jamador@MIT.EDU",null,"System Design & Management Prg","Amador","Jorge","jamador","STUDENT","G"]
["migibson@MIT.EDU",null,"Chemistry","Gibson","Marcus","migibson","STUDENT","G"]
["stauber@MIT.EDU",null,"Materials Science and Eng","Stauber","Zachary","stauber","STUDENT",2]
["shelbyh@MIT.EDU",null,"Not Available","Heinecke","Shelby","shelbyh","STUDENT",0]
["tourkine@MIT.EDU",null,"Mechanical Engineering","Tourkine","Piotr","tourkine","STUDENT","G"]
["jlbarry@MIT.EDU",null,"Electrical Eng & Computer Sci","Barry","Jennifer","jlbarry","STUDENT","G"]
["andyshie@MIT.EDU",null,"Biology","Shie","Andrew","andyshie","STUDENT",4]
["mdemeo@MIT.EDU",null,"Aeronautics and Astronautics","DeMeo","Michael","mdemeo","STUDENT",3]
["allisonq@MIT.EDU",null,"Brain and Cognitive Sciences","Quach","Allison","allisonq","STUDENT",3]
["poojay@MIT.EDU",null,"Materials Science and Eng","Yabannavar","Pooja","poojay","STUDENT",3]
["hazelb@MIT.EDU",null,"Biology","Briner","Hazel","hazelb","STUDENT",3]
["sxzhou@MIT.EDU",null,"Chemical Engineering","Zhou","Sunshine","sxzhou","STUDENT",3]
["dskim89@MIT.EDU",null,"Electrical Eng & Computer Sci","Kim","Daniel","dskim89","STUDENT",3]
["zwaxman@MIT.EDU",null,"Chemical Engineering","Waxman","Zachary","zwaxman","STUDENT",3]
["along@MIT.EDU",null,"Political Science","Long","Austin","along","STUDENT","G"]
["sarida@MIT.EDU",null,"Architecture","Arida","Saeed","sarida","STUDENT","G"]
["awhitlow@MIT.EDU",null,"Urban Studies and Planning","Sengupta","Annis","awhitlow","STUDENT","G"]
["semmie@MIT.EDU",null,"Brain and Cognitive Sciences","Kim","Semmie","semmie","STUDENT",4]
["cacobb@MIT.EDU",null,"Mechanical Engineering","Cobbold","Carly","cacobb","STUDENT",4]
["bdg@MIT.EDU",null,"Health Sciences & Technology","Goldberg","Brian","bdg","STUDENT","G"]
["tim_r@MIT.EDU",null,"Mechanical Engineering","Robertson","Timothy","tim_r","STUDENT",4]
["pwsully@MIT.EDU",null,"Mechanical Engineering","Sullivan","Peter","pwsully","STUDENT","G"]
["ninglin@MIT.EDU",null,"Earth, Atmos & Planetary Sci","Lin","Ning","ninglin","STUDENT","G"]
["clscrog@MIT.EDU",null,"Brain and Cognitive Sciences","Scroggins","Clinton","clscrog","STUDENT",4]
["palt@MIT.EDU",null,"Political Science","Pal","Timea","palt","STUDENT","G"]
["marcodd@MIT.EDU",null,"Aeronautics and Astronautics","Di Domenico","Marco","marcodd","STUDENT","G"]
["jessicaf@MIT.EDU",null,"Aeronautics and Astronautics","Forster","Jessica","jessicaf","STUDENT",3]
["smara@MIT.EDU",null,"Chemistry","Marinescu","Smaranda","smara","STUDENT","G"]
["gibltm11@MIT.EDU",null,"Brain and Cognitive Sciences","Giblin","Teresa","gibltm11","STUDENT",3]
["shhong@MIT.EDU",null,"Mechanical Engineering","Hong","Seung hyuck","shhong","STUDENT","G"]
["alanmb@MIT.EDU",null,"Management","Benson","Alan","alanmb","STUDENT","G"]
["westwood@MIT.EDU",null,"Mechanical Engineering","Westwood","Mitchell","westwood","STUDENT",3]
["aditi_s@MIT.EDU",null,"Aeronautics and Astronautics","Sheshadri","Aditi","aditi_s","STUDENT","G"]
["etolley@MIT.EDU",null,"Physics","Tolley","Emma","etolley","STUDENT",3]
["annukka@MIT.EDU",null,"Chemical Engineering","Piotrowski","Alexandra","annukka","STUDENT",3]
["yabo@MIT.EDU",null,"Electrical Eng & Computer Sci","Yablonski","Stephen","yabo","STUDENT",3]
["kgedeon@MIT.EDU",null,"Chemical Engineering","Gedeon","Kamil","kgedeon","STUDENT",3]
["span@MIT.EDU",null,"Physics","Spanbauer","Adam","span","STUDENT",3]
["yannick@MIT.EDU",null,"Prog in Media Arts Sciences","Assogba","Yannick","yannick","STUDENT","G"]
["rgilbert@mit.edu",null,null,"Gilbert","Richard","rgilbert","EMPLOYEE"]
["ecortes@mit.edu",null,null,"Cortes","Ernesto","ecortes","EMPLOYEE"]
["rnassaly@mit.edu",null,null,"Assaly","Robert","rnassaly","EMPLOYEE"]
["hoho@mit.edu",null,null,"Ho","Shan-Yuan","hoho","EMPLOYEE"]
["senben@mit.edu",null,null,"Liao","Sen-Ben","senben","EMPLOYEE"]
["wysockip@mit.edu",null,null,"Wysocki","Peter","wysockip","EMPLOYEE"]
["robblee@mit.edu",null,null,"Robblee","John","robblee","EMPLOYEE"]
["wangchok@mit.edu",null,null,"Wangchuk","Tsering","wangchok","EMPLOYEE"]
["danik@mit.edu",null,null,"Greisokh","Daniel","danik","EMPLOYEE"]
["carmelo@mit.edu",null,null,"Carmelo","Jose","carmelo","EMPLOYEE"]
["lplano@mit.edu",null,null,"Plano","Linda","lplano","EMPLOYEE"]
["spkou@mit.edu",null,null,"Kou","Su-Peng","spkou","EMPLOYEE"]
["martinag@mit.edu",null,null,"Green","Martina","martinag","EMPLOYEE"]
["br21250@mit.edu",null,null,"Meshell","Brian","br21250","EMPLOYEE"]
["pfilippo@mit.edu",null,null,"Filippone","Patricia","pfilippo","EMPLOYEE"]
["maslanc@mit.edu",null,null,"Maslanka","Christopher","maslanc","EMPLOYEE"]
["wud@mit.edu",null,null,"Wu","Derek","wud","STUDENT"]
["wes_jin@mit.edu",null,null,"Jin","Wesley","wes_jin","STUDENT"]
["giermann@mit.edu",null,null,"Giermann","Amanda","giermann","STUDENT"]
["szinsser@mit.edu",null,null,"Fenske","Sara","szinsser","STUDENT"]
["tenhaeff@mit.edu",null,null,"Tenhaeff","Wyatt","tenhaeff","STUDENT"]
["amcuezva@mit.edu",null,null,"Martinez Cuezva","Alberto","amcuezva","STUDENT"]
["nhan@mit.edu",null,null,"Nguyen","Nhan","nhan","STUDENT"]
["v_hsu@mit.edu",null,null,"Hsu","Victoria","v_hsu","STUDENT"]
["celiker@mit.edu",null,null,"Celiker","Hasan","celiker","STUDENT","N"]
["njp@mit.edu",null,null,"Prevendar","Nathaniel","njp","STUDENT","N"]
["kdeck@mit.edu",null,null,"Deck","Katherine","kdeck","STUDENT","N"]
["pfields@mit.edu",null,null,"Fields","Paul","pfields","STUDENT","N"]
["muhe@mit.edu",null,null,"He","Mu","muhe","STUDENT"]
["ammarj@mit.edu",null,null,"Jiwaji","Ammar","ammarj","STUDENT"]
["frh@mit.edu",null,null,"Hughes","Fiona","frh","STUDENT"]
["yiliu@mit.edu",null,null,"Liu","Yicong","yiliu","STUDENT"]
["vijee@mit.edu",null,null,"Venkataraman","Vijay","vijee","EMPLOYEE"]
["banakos@mit.edu",null,null,"Banakos","Sotirios","banakos","EMPLOYEE"]
["tashat@mit.edu",null,null,"Thomas","Tasha","tashat","EMPLOYEE"]
["dalmeida@mit.edu",null,null,"Almeida","Danilo","dalmeida","EMPLOYEE"]
["ocschwar@mit.edu",null,null,"Schwarz","Omri","ocschwar","EMPLOYEE"]
["ke8012@mit.edu",null,null,"Percival","Kent","ke8012","EMPLOYEE"]
["aburaki@mit.edu",null,null,"Aburaki","Kiyoaki","aburaki","EMPLOYEE"]
["pritmit@mit.edu",null,null,"Shkolnik","Maria","pritmit","EMPLOYEE"]
["wtziemba@mit.edu",null,null,"Ziemba","William","wtziemba","EMPLOYEE"]
["johnhr@mit.edu",null,null,"Roberts","John","johnhr","EMPLOYEE"]
["goldenr@mit.edu",null,null,"Golden","Ryan","goldenr","EMPLOYEE"]
["baehr@mit.edu",null,null,"Baehr","Johanna","baehr","EMPLOYEE"]
["kafoster@mit.edu",null,null,"Foster","Kelly","kafoster","EMPLOYEE"]
["lberben@mit.edu",null,null,"Berben","Louise","lberben","EMPLOYEE"]
["jacquesm@mit.edu",null,null,"Jacques","Manouchka","jacquesm","EMPLOYEE"]
["gtobbe@mit.edu",null,null,"Tobbe","Geri","gtobbe","EMPLOYEE"]
["nocturne@mit.edu",null,null,"Mumpower","Eric","nocturne","STUDENT"]
["hmsallum@mit.edu",null,null,"Sallum","Hani","hmsallum","STUDENT"]
["twr@mit.edu",null,null,"Reardon","Timothy","twr","STUDENT"]
["ajamma@mit.edu",null,null,"Jammalamadaka","Arvind","ajamma","STUDENT"]
[null,null,null,"Suh","DongJoo","dsuh","STUDENT"]
["andreeau@mit.edu",null,null,"Uta","Andreea","andreeau","STUDENT","N"]
["rvsteele@mit.edu",null,null,"Steele","Roberta","rvsteele","STUDENT"]
["eerika@mit.edu",null,null,"Erickson","Erika","eerika","STUDENT"]
["zkal64@mit.edu",null,null,"Kalfayan","Zaven","zkal64","STUDENT"]
["jcarr@mit.edu",null,null,"Carr","Jesse","jcarr","STUDENT"]
["jyoung09@mit.edu",null,null,"Young","Jennifer","jyoung09","STUDENT"]
["mdafalla@mit.edu",null,null,"Dafalla","Mustafa","mdafalla","STUDENT"]
["bobbaker@mit.edu",null,null,"Baker","Robert","bobbaker","STUDENT"]
["sheilap@mit.edu",null,null,"Prakash","Sheila","sheilap","STUDENT"]
["dwagener@mit.edu",null,null,"Wagener","Dirk","dwagener","STUDENT"]
["comerae@mit.edu",null,null,"Comer","Amy","comerae","STUDENT"]
["rdresios@mit.edu",null,null,"Dresios","Richard","rdresios","EMPLOYEE"]
["kpersson@mit.edu",null,null,"Persson","Kristin","kpersson","EMPLOYEE"]
["jjlu@mit.edu",null,null,"Lu","Jun","jjlu","EMPLOYEE"]
["chiara@mit.edu",null,null,"Bisagni","Chiara","chiara","EMPLOYEE"]
["esimons@mit.edu",null,null,"Durant","Elizabeth","esimons","EMPLOYEE"]
["separ8r@mit.edu",null,null,"Bryan","Paul","separ8r","EMPLOYEE"]
["alien@mit.edu",null,null,"Davidoff","Sherri","alien","EMPLOYEE"]
["xgabaix@mit.edu",null,null,"Gabaix","Xavier","xgabaix","EMPLOYEE"]
["lulli@mit.edu",null,null,"Lulli","Guglielmo","lulli","EMPLOYEE"]
["em21092@mit.edu",null,null,"Kosten","Emily","em21092","EMPLOYEE"]
["leedavid@mit.edu",null,null,"Lee","David","leedavid","EMPLOYEE"]
["lugowski@mit.edu",null,null,"LUGOWSKI","DAVID","lugowski","EMPLOYEE"]
["upal@mit.edu",null,null,"PAL","UDAY","upal","EMPLOYEE"]
["phlux@mit.edu",null,null,"LEMIEUX","PETER","phlux","EMPLOYEE"]
["jdtardos@mit.edu",null,null,"TARDOS","JUAN","jdtardos","EMPLOYEE"]
["esk@mit.edu",null,null,"Koksal","Erin","esk","STUDENT"]
["jasc@mit.edu",null,null,"Christopher","Jason","jasc","STUDENT"]
["elubin@mit.edu",null,null,"Lubin","Emma","elubin","STUDENT"]
["suk926@mit.edu",null,null,"Suk","Jinho","suk926","STUDENT","N"]
["jlee08@mit.edu",null,null,"Lee","Justin","jlee08","STUDENT"]
["scot@mit.edu",null,null,"Frank","Scot","scot","STUDENT"]
["chengsx@mit.edu",null,null,"Cheng","Sarah","chengsx","STUDENT"]
["iperry@mit.edu",null,null,"Hung","Perry","iperry","STUDENT"]
["yhinata@mit.edu",null,null,"Hinata","Yu","yhinata","STUDENT"]
["rgp@mit.edu",null,null,"Pellegrini","Riccardo","rgp","STUDENT"]
["wytan@mit.edu",null,null,"Tan","Wei Yung","wytan","STUDENT","N"]
["chungjh@mit.edu",null,null,"Chung","JongHyuk","chungjh","STUDENT","N"]
["mhale@mit.edu",null,null,"Hale","Mary","mhale","STUDENT"]
["lxiao@mit.edu",null,null,"Xiao","Liang","lxiao","STUDENT"]
["pjsugi@mit.edu",null,null,"Sugimura","Peter","pjsugi","STUDENT"]
["jinliu@mit.edu",null,null,"Liu","Jin","jinliu","STUDENT"]
["asheffi@mit.edu",null,null,"Sheffi","Anat","asheffi","EMPLOYEE"]
["elena1@mit.edu",null,null,"Goubankova","Elena","elena1","EMPLOYEE"]
["kcannon@mit.edu",null,null,"Cannon","Kathryn","kcannon","EMPLOYEE"]
["niste@mit.edu",null,null,"Niemann","Stephan","niste","EMPLOYEE"]
["edruiz@mit.edu",null,null,"Ruiz","Edual","edruiz","EMPLOYEE"]
["mvdsande@mit.edu",null,null,"VanderSande","Marie-Teresa","mvdsande","EMPLOYEE"]
["marinaz@mit.edu",null,null,"Zhurakhinskaya","Marina","marinaz","EMPLOYEE"]
["kolitz@mit.edu",null,null,"Kolitz","Stephan","kolitz","EMPLOYEE"]
["yahalom@mit.edu",null,null,"YAHALOM","RAPHAEL","yahalom","EMPLOYEE"]
["dwatt@mit.edu",null,null,"WATT","DANIEL","dwatt","EMPLOYEE"]
["rita@mit.edu",null,null,"ROMANO","RITA","rita","EMPLOYEE"]
["tzonis@mit.edu",null,null,"TZONIS","ALEX","tzonis","EMPLOYEE"]
["cpquinn@mit.edu",null,null,"QUINN","CHRISTOPHER","cpquinn","EMPLOYEE"]
["haseltin@mit.edu",null,null,"HASELTINE","JOHN","haseltin","EMPLOYEE"]
["kgrasso@mit.edu",null,null,"GRASSO","KAMALA","kgrasso","EMPLOYEE"]
["itamar@mit.edu",null,null,"SIMONSON","ITAMAR","itamar","EMPLOYEE"]
["ruochuan@mit.edu",null,null,"Liu","Ruochuan","ruochuan","STUDENT"]
["nguyendt@mit.edu",null,null,"Nguyen","Dung","nguyendt","STUDENT"]
["rbueno@mit.edu",null,null,"Bueno","Ramon","rbueno","STUDENT"]
["erikt@mit.edu",null,null,"Taarnhoj","Erik","erikt","STUDENT"]
["jdmonzon@mit.edu",null,null,"Monzon","JanDavid","jdmonzon","STUDENT"]
["dreamneo@mit.edu",null,null,"Park","Sooho","dreamneo","STUDENT"]
["mouser@mit.edu",null,null,"Williams","Richard","mouser","STUDENT"]
["nadezhda@mit.edu",null,null,"Belova","Nadezhda","nadezhda","STUDENT"]
["sermakov@mit.edu",null,null,"Ermakov","Alexander","sermakov","STUDENT"]
["annatong@mit.edu",null,null,"Tong","Anna","annatong","STUDENT"]
["pgujarat@mit.edu",null,null,"Gujarathi","Prachee","pgujarat","STUDENT"]
["drew_80@mit.edu",null,null,"Nkumbula","Andrew","drew_80","STUDENT"]
["kotis@mit.edu",null,null,"Otis","Keith","kotis","STUDENT"]
["phco@mit.edu",null,null,"Couto Oliveira","Pedro Henrique","phco","STUDENT"]
["porteous@mit.edu",null,null,"Porteous","Angharad","porteous","STUDENT"]
["gmeisl@mit.edu",null,null,"Meisl","Georg","gmeisl","STUDENT"]
["amrys@mit.edu",null,null,"Williams","Amrys","amrys","EMPLOYEE"]
["dwagner@mit.edu",null,null,"Wagner","David","dwagner","EMPLOYEE"]
["rempel@mit.edu",null,null,"Rempel","Jane","rempel","EMPLOYEE"]
["sgorman@mit.edu",null,null,"Gorman","Stephen","sgorman","EMPLOYEE"]
["jaheiney@mit.edu",null,null,"Heiney","Jean","jaheiney","EMPLOYEE"]
["hauke@mit.edu",null,null,"Kite-Powell","Hauke","hauke","EMPLOYEE"]
["mamd@mit.edu",null,null,"Davies","Michael","mamd","EMPLOYEE"]
["lindholm@mit.edu",null,null,"Lindholm","Susan","lindholm","EMPLOYEE"]
["bluesdj@mit.edu",null,null,"JACQUET","DAVID","bluesdj","EMPLOYEE"]
["langk@mit.edu",null,null,"LANG","KEVIN","langk","EMPLOYEE"]
["guillen@mit.edu",null,null,"GUILLEN","MAURO","guillen","EMPLOYEE"]
["hshuval@mit.edu",null,null,"SHUVAL","HILLEL","hshuval","EMPLOYEE"]
["steidel@mit.edu",null,null,"STEIDEL","CHARLES","steidel","EMPLOYEE"]
["aaoni@mit.edu",null,null,"ONI","ADEBOYEJO","aaoni","EMPLOYEE"]
["buchwald@mit.edu",null,null,"BUCHWALD","JED","buchwald","EMPLOYEE"]
["glasser@mit.edu",null,null,"Glasser","David","glasser","STUDENT"]
["rsun@mit.edu",null,null,"Sun","Rong","rsun","STUDENT"]
["justink@mit.edu",null,null,"Komisarof","Justin","justink","STUDENT"]
["jtrelewi@mit.edu",null,null,"Trelewicz","Jason","jtrelewi","STUDENT"]
["smarcus@mit.edu",null,null,"Marcus","Stephen","smarcus","STUDENT"]
["bkchen@mit.edu",null,null,"Chen","Bikui","bkchen","STUDENT"]
["starsu@mit.edu",null,null,"Lee","Sung Hyuck","starsu","STUDENT"]
["jbraun@mit.edu",null,null,"Braun","Jennifer","jbraun","STUDENT"]
["jsack@mit.edu",null,null,"Sack","Jean","jsack","STUDENT",0]
["ladislau@mit.edu",null,null,"Ladislua de Souza","Pedro","ladislau","STUDENT"]
["munngah@mit.edu",null,null,"Cheong","Mun Ngah","munngah","STUDENT"]
["riechers@mit.edu",null,null,"Riechers","Christina","riechers","STUDENT","N"]
["alissac@mit.edu",null,null,"Chastain","Alissa","alissac","STUDENT"]
["olinder@mit.edu",null,null,"Linder","Olivia","olinder","STUDENT"]
["acrank@mit.edu",null,null,"Crank","Allison","acrank","STUDENT"]
["jallan@mit.edu",null,null,"Jorgensen","Allan Gronlund","jallan","STUDENT"]
["sdiebold@mit.edu",null,null,"Diebold","Sabrina","sdiebold","STUDENT"]
["ningan@mit.edu",null,null,"An","Ning","ningan","STUDENT"]
["suchoi@mit.edu",null,null,"Choi","Sung-Uk","suchoi","EMPLOYEE"]
["mradhakr@mit.edu",null,null,"Radhakrishnan","Mala","mradhakr","EMPLOYEE"]
["awillis@mit.edu",null,null,"Willis","Albert","awillis","EMPLOYEE"]
["hulsizer@mit.edu",null,null,"Hulsizer","Robert","hulsizer","EMPLOYEE"]
["jakay@mit.edu",null,null,"Kay","Joseph","jakay","EMPLOYEE"]
["patrik@mit.edu",null,null,"Kunzler","Patrik","patrik","EMPLOYEE"]
["kmccarro@mit.edu",null,null,"McCarron","Kari","kmccarro","EMPLOYEE"]
["janiscka@mit.edu",null,null,"Moselsky-Hansen","Jan Renee","janiscka","EMPLOYEE"]
["pberger@mit.edu",null,null,"BERGER","PHILIP","pberger","EMPLOYEE"]
["jlklug@mit.edu",null,null,"KLUG","JEFFREY","jlklug","EMPLOYEE"]
["blinder@mit.edu",null,null,"LINDER","BENJAMIN","blinder","EMPLOYEE"]
["skumara@mit.edu",null,null,"KUMARA","SOUNDAR","skumara","EMPLOYEE"]
["tpozen@mit.edu",null,null,"POZEN","TOM","tpozen","EMPLOYEE"]
["jblair@mit.edu",null,null,"BLAIR","JOHN","jblair","EMPLOYEE"]
["dpdonova@mit.edu",null,null,"DONOVAN","DANIEL","dpdonova","EMPLOYEE"]
["axrast@mit.edu",null,null,"Rastogi","Ashwin","axrast","STUDENT"]
["nbjones@mit.edu",null,null,"Jones","Naomi","nbjones","STUDENT"]
["afriyie@mit.edu",null,null,"Nti","Akua","afriyie","STUDENT"]
["chraruce@mit.edu",null,null,"Ruiz","Christian","chraruce","STUDENT"]
["jblythe@mit.edu",null,null,"Blythe","Jonathan","jblythe","STUDENT"]
["jscohen@mit.edu",null,null,"Cohen","Jeff","jscohen","STUDENT"]
["coe@mit.edu",null,null,"Hom","Conan","coe","STUDENT"]
["kkkken@mit.edu",null,null,"Duda","Kenneth","kkkken","STUDENT"]
["sesamest@mit.edu",null,null,"Ulbrich","Ingrid","sesamest","STUDENT"]
["bolle@mit.edu",null,null,"Bolle","Jens","bolle","STUDENT"]
["v_cheng@mit.edu",null,null,"Cheng","Victoria","v_cheng","STUDENT"]
["zabel@mit.edu",null,null,"Abel","Zachary","zabel","STUDENT"]
["daw51@mit.edu",null,null,"Winter","Dale","daw51","STUDENT"]
["esky@mit.edu",null,null,"Drokhlyansky","Eugene","esky","STUDENT"]
["cmunoz@mit.edu",null,null,"Munoz Jugo","Cynthia","cmunoz","STUDENT"]
["yuchida@mit.edu",null,null,"Uchida","Yasunori","yuchida","STUDENT"]
["meganlee@mit.edu",null,null,"Lee","Megan","meganlee","STUDENT"]
["ronmill@mit.edu",null,null,"Miller","Ron","ronmill","EMPLOYEE"]
["farias@mit.edu",null,null,"Graff","Sonya","farias","EMPLOYEE"]
["jdahl@mit.edu",null,null,"Dahl","Jason","jdahl","EMPLOYEE"]
["panchenk@mit.edu",null,null,"Panchenko","Dmitry","panchenk","EMPLOYEE"]
["nicholat@mit.edu",null,null,"Nicholas","Thomas","nicholat","EMPLOYEE"]
["henry3@mit.edu",null,null,"Jenkins","Henry","henry3","EMPLOYEE"]
["roberth@mit.edu",null,null,"Hoffmann","Robert","roberth","EMPLOYEE"]
["ctanhalt@mit.edu",null,null,"Anhalt","Carl","ctanhalt","EMPLOYEE"]
["slanzoni@mit.edu",null,null,"Lanzoni","Susan","slanzoni","EMPLOYEE"]
["dkk@mit.edu",null,null,"KRIKORIAN","DAVID","dkk","EMPLOYEE"]
["cliu@mit.edu",null,null,"LIU","CHANG","cliu","EMPLOYEE"]
["tomjones@mit.edu",null,null,"JONES","THOMAS","tomjones","EMPLOYEE"]
["mechanic@mit.edu",null,null,"CLEARY","MICHAEL","mechanic","EMPLOYEE"]
["betti@mit.edu",null,null,"BETTI","RICCARDO","betti","EMPLOYEE"]
["sureshk@mit.edu",null,null,"SURESHKUMAR","RADHA","sureshk","EMPLOYEE"]
["edheres@mit.edu",null,null,"HERESNIAK","EDWARD","edheres","EMPLOYEE"]
["rsiegel@mit.edu",null,null,"SIEGEL","RONALD","rsiegel","EMPLOYEE"]
["jsbaek@mit.edu",null,null,"Baek","JinSoo","jsbaek","STUDENT"]
["kmpatel@mit.edu",null,null,"Patel","Keni","kmpatel","STUDENT"]
["aalaran@mit.edu",null,null,"Alaran","Ayodele","aalaran","STUDENT"]
["lilixu@mit.edu",null,null,"Xu","Lili","lilixu","STUDENT"]
["dewang@mit.edu",null,null,"Shavdia","Dewang","dewang","STUDENT"]
["treat@mit.edu",null,null,"Treat","Lisa","treat","STUDENT"]
["cat2006@mit.edu",null,null,"Bjelkengren","Catarina","cat2006","STUDENT"]
["josiah@mit.edu",null,null,"Rosmarin","Josiah","josiah","STUDENT"]
["kujawk@mit.edu",null,null,"Kujawski","Kristopher","kujawk","STUDENT"]
["ejellie@mit.edu",null,null,"Jellie","Emiley","ejellie","STUDENT"]
["syue@mit.edu",null,null,"Yue","Song","syue","STUDENT"]
["jdill@mit.edu",null,null,"Dill","Jessica","jdill","STUDENT"]
["clozano@mit.edu",null,null,"Lozano","Cristina","clozano","STUDENT",0]
["leehj@mit.edu",null,null,"Lee","Han Joo","leehj","STUDENT"]
["vadims@mit.edu",null,null,"Skaletskiy","Vadim","vadims","STUDENT"]
["mshah99@mit.edu",null,null,"Shah","Mita","mshah99","STUDENT"]
["kysiu@mit.edu",null,null,"Siu","Kai-Yeung","kysiu","EMPLOYEE"]
["kwillis@mit.edu",null,null,"Riccio-Willis","Kayla","kwillis","EMPLOYEE"]
["drichard@mit.edu",null,null,"Richards","Daniel","drichard","EMPLOYEE"]
["abduff@mit.edu",null,null,"Fassi Fehri","Abdelkader","abduff","EMPLOYEE"]
["rpande@mit.edu",null,null,"Pande","Rohini","rpande","EMPLOYEE"]
["prmlyra@mit.edu",null,null,"Lyra","Paulo","prmlyra","EMPLOYEE"]
["barkowit@mit.edu",null,null,"Barkowitz","Daniel","barkowit","EMPLOYEE"]
["jhgp@mit.edu",null,null,"Pereira","Jose","jhgp","EMPLOYEE"]
["gemery@mit.edu",null,null,"Emery","Grant","gemery","STUDENT"]
["leghorn@mit.edu",null,null,"Leghorn","Jeremy","leghorn","STUDENT"]
["sethcim@mit.edu",null,null,"Avecilla","Seth","sethcim","STUDENT"]
["sunhwa@mit.edu",null,null,"Son","Sunhwa","sunhwa","STUDENT"]
["eveli333@mit.edu",null,null,"Ni","Evelyn","eveli333","STUDENT"]
["jren@mit.edu",null,null,"Renjifo-Mundo","Jorge","jren","STUDENT"]
["juliang@mit.edu",null,null,"Getachew","Julian","juliang","STUDENT"]
["sapia@mit.edu",null,null,"Sapia","Nicholas","sapia","STUDENT"]
["mip@mit.edu",null,null,"Patrascu","Mihai","mip","STUDENT"]
["daihyun@mit.edu",null,null,"Lim","Daihyun","daihyun","STUDENT"]
["pcchou@mit.edu",null,null,"Chou","Patrick","pcchou","STUDENT"]
["nsenin@mit.edu",null,null,"Senin","Nicola","nsenin","STUDENT"]
["asundqui@mit.edu",null,null,"Sundquist","Andreas","asundqui","STUDENT"]
["tblosser@mit.edu",null,null,"Blosser","Terri","tblosser","STUDENT"]
["rafcol@mit.edu",null,null,"Colella","Raffaele","rafcol","STUDENT","N"]
["aderome@mit.edu",null,null,"Derome","Agathe","aderome","STUDENT","N"]
["iang@mit.edu",null,null,"Garrick-Bethell","Ian","iang","STUDENT"]
["wangxd@mit.edu",null,null,"Wang","Xiaodong","wangxd","STUDENT"]
["ejko@mit.edu",null,null,"Ko","Eun Jeong","ejko","STUDENT"]
["dianaye@mit.edu",null,null,"Ye","Diana","dianaye","STUDENT"]
["s_moniz@mit.edu",null,null,"Moniz","Safia","s_moniz","STUDENT"]
["epely@mit.edu",null,null,"Epely-Chauvin","Gael","epely","STUDENT"]
["bridger@mit.edu",null,null,"Maxwell","Bridger","bridger","STUDENT",0]
["bobbyw@mit.edu",null,null,"Weber","Robert","bobbyw","STUDENT",0]
["aematus@mit.edu",null,null,"Matus","Allison","aematus","STUDENT"]
["nysk@mit.edu",null,null,"Kiang","Nelson","nysk","EMPLOYEE"]
["kangas@mit.edu",null,null,"Kangas","Erik","kangas","EMPLOYEE"]
["evasilak@mit.edu",null,null,"Vasilakis","Emmanouil","evasilak","EMPLOYEE"]
["ikrav@mit.edu",null,null,"Kravchenko","Ilya","ikrav","EMPLOYEE"]
["be18186@mit.edu",null,null,"Wood","Benjamin","be18186","EMPLOYEE"]
["lcalvet@mit.edu",null,null,"Calvet","Laurie","lcalvet","EMPLOYEE"]
["pcperdue@mit.edu",null,null,"Perdue","Peter","pcperdue","EMPLOYEE"]
["evam@mit.edu",null,null,"Meyersson Milgrom","Eva","evam","EMPLOYEE"]
["rrothkop@mit.edu",null,null,"Rothkopf","Rebecca","rrothkop","STUDENT"]
["ebullist@mit.edu",null,null,"Bullister","Edward","ebullist","STUDENT","N"]
["aryu@mit.edu",null,null,"Ryu","Alison","aryu","STUDENT"]
["kbannon@mit.edu",null,null,"Bannon","Kristin","kbannon","STUDENT"]
["mshore@mit.edu",null,null,"Shore","Michael","mshore","STUDENT"]
["jwannop@mit.edu",null,null,"Wannop","Jeffrey","jwannop","STUDENT"]
["vhuang@mit.edu",null,null,"Huang","Yingying","vhuang","STUDENT"]
["zerg@mit.edu",null,null,"Wang","Alexander","zerg","STUDENT"]
["jkleesec@mit.edu",null,null,"Lee","Jae-Kyu","jkleesec","STUDENT"]
[null,null,null,"Hsieh","Feng-fan","ffhsieh","STUDENT"]
["praveenm@mit.edu",null,null,"Mathur","Praveen","praveenm","STUDENT"]
["jleith@mit.edu",null,null,"Leith","Jason","jleith","STUDENT"]
["ebkeith@mit.edu",null,null,"Keith","Edward","ebkeith","STUDENT"]
["hfox@mit.edu",null,null,"Fox","Harold","hfox","STUDENT"]
["lkbehnke@mit.edu",null,null,"Behnke","Lucas","lkbehnke","STUDENT","N"]
["bowerm@mit.edu",null,null,"Bower","Michael","bowerm","STUDENT","N"]
["fig@mit.edu",null,null,"Figueroa","Karen","fig","STUDENT"]
["akiss@mit.edu",null,null,"Kiss","Andras","akiss","STUDENT",0]
["bedelman@mit.edu",null,null,"Edelman","Brent","bedelman","STUDENT",0]
["alicelee@mit.edu",null,null,"Lee","Alice","alicelee","STUDENT"]
["pdonigan@mit.edu",null,null,"Donigan","Patrick","pdonigan","STUDENT"]
["fkerrest@mit.edu",null,null,"Kerrest","Jacques","fkerrest","STUDENT"]
["hannae@mit.edu",null,null,"Eriksson","Hanna","hannae","STUDENT"]
["yaar@mit.edu",null,null,"Schnitman","Yaar","yaar","STUDENT"]
["sahilm@mit.edu",null,null,"Maheshwari","Sahil","sahilm","STUDENT"]
["tfweiss@mit.edu",null,null,"Weiss","Thomas","tfweiss","EMPLOYEE"]
["visintin@mit.edu",null,null,"Visintin","Rosella","visintin","EMPLOYEE"]
["chawkins@mit.edu",null,null,"Hawkins","Carol","chawkins","EMPLOYEE"]
["mdupe@mit.edu",null,null,"DuPlessie","Matthew","mdupe","EMPLOYEE"]
["trevor@mit.edu",null,null,"Darrell","Trevor","trevor","EMPLOYEE"]
["navciogl@mit.edu",null,null,"Avcioglu","Nebahat","navciogl","EMPLOYEE"]
["ebourque@mit.edu",null,null,"Bourque","Emily","ebourque","EMPLOYEE"]
["cr21177@mit.edu",null,null,"Jackson","Crystal","cr21177","EMPLOYEE"]
["mcf35@mit.edu",null,null,"Freeland","Michaela","mcf35","EMPLOYEE"]
["jneedham@mit.edu",null,null,"Needham","Jennifer","jneedham","STUDENT"]
["wenjunge@mit.edu",null,null,"Ge","Wenjun","wenjunge","STUDENT"]
["yingzhu@mit.edu",null,null,"Zhu","Ying","yingzhu","STUDENT"]
["gehrm@mit.edu",null,null,"Gehrmann","Matthew","gehrm","STUDENT"]
["vazquezj@mit.edu",null,null,"Vazquez Romero","Juan","vazquezj","STUDENT"]
["pmonji@mit.edu",null,null,"Monji","Page","pmonji","STUDENT"]
["bmistree@mit.edu",null,null,"Mistree","Behram","bmistree","STUDENT"]
["billyx@mit.edu",null,null,"Supplee","William","billyx","STUDENT"]
["siegel@mit.edu",null,null,"Siegel","Adam","siegel","STUDENT"]
["elsackey@mit.edu",null,null,"Sackey","Edwardo","elsackey","STUDENT","N"]
["swillcox@mit.edu",null,null,"Willcox","J.","swillcox","STUDENT"]
["ackbarow@mit.edu",null,null,"Ackbarow","Theodor","ackbarow","STUDENT"]
["bkong@mit.edu",null,null,"Kong","Barbara","bkong","STUDENT","N"]
["chenfang@mit.edu",null,null,"Fang","Chen","chenfang","STUDENT"]
["ntliu@mit.edu",null,null,"Liu","Nathanael","ntliu","STUDENT"]
["ilang@mit.edu",null,null,"Guiroy","Ilang","ilang","STUDENT"]
["nanl@mit.edu",null,null,"Lin","Nan","nanl","STUDENT"]
["uboehme@mit.edu",null,null,"Boehme","Ulrike","uboehme","STUDENT"]
["mgmattar@mit.edu",null,null,"Mattar","Marcelo","mgmattar","STUDENT"]
["yngve@mit.edu",null,null,"Yttredal","Yngve","yngve","STUDENT"]
["monroe@mit.edu",null,null,"Monroe","Nathan","monroe","STUDENT",0]
["zawaski@mit.edu",null,null,"Zawaski","Susan","zawaski","STUDENT"]
["danish@mit.edu",null,null,"Agboatwala","Danish","danish","STUDENT"]
["omkanase@mit.edu",null,null,"Kanase","Omkar","omkanase","STUDENT"]
["adollar@mit.edu",null,null,"Dollar","Aaron","adollar","EMPLOYEE"]
["sannikov@mit.edu",null,null,"Sannikov","Yuliy","sannikov","EMPLOYEE"]
["livernet@mit.edu",null,null,"Livernet","Muriel","livernet","EMPLOYEE"]
["ruifengz@mit.edu",null,null,"Zhang","Ruifeng","ruifengz","EMPLOYEE"]
["tympas@mit.edu",null,null,"Tympas","Aristotelis","tympas","EMPLOYEE"]
["jsully@mit.edu",null,null,"Sullivan","John","jsully","EMPLOYEE"]
["yllu@mit.edu",null,null,"Lu","Yu-Ling","yllu","EMPLOYEE"]
["chenk1@mit.edu",null,null,"Chen","Kadie","chenk1","EMPLOYEE"]
["gavinm@mit.edu",null,null,"McCallum","Gavin","gavinm","STUDENT"]
["yukon@mit.edu",null,null,"Berdahl","James","yukon","STUDENT"]
["bcubeb3@mit.edu",null,null,"Barrios","Barry","bcubeb3","STUDENT"]
["lattanzi@mit.edu",null,null,"Lattanzi","Riccardo","lattanzi","STUDENT"]
["nverma@mit.edu",null,null,"Verma","Naveen","nverma","STUDENT"]
["anniek@mit.edu",null,null,"Thompson","Anne","anniek","STUDENT"]
["rmd@mit.edu",null,null,"Davis","Regina","rmd","STUDENT"]
["abennett@mit.edu",null,null,"Bennett","Andrew","abennett","STUDENT"]
["jpeters@mit.edu",null,null,"Peters","Josh","jpeters","STUDENT"]
["yishihar@mit.edu",null,null,"Ishihara","Yuri","yishihar","STUDENT"]
[null,null,null,"Sigaev","Dmitry","sigaev","STUDENT"]
["tiffanyw@mit.edu",null,null,"Wang","Tiffany","tiffanyw","STUDENT"]
["klee@mit.edu",null,null,"Dienes","Klee","klee","STUDENT"]
["defig@mit.edu",null,null,"De Figueiredo","Mark","defig","STUDENT"]
["bosecker@mit.edu",null,null,"Bosecker","Caitlyn","bosecker","STUDENT"]
["awozniak@mit.edu",null,null,"Wozniak","Amanda","awozniak","STUDENT"]
["robertbu@mit.edu",null,null,"Bustamante","Robert","robertbu","STUDENT"]
["siddhu@mit.edu",null,null,"Chauhan","Siddharth","siddhu","STUDENT"]
["estler@mit.edu",null,null,"Estler","Hans-Christian","estler","STUDENT"]
["hammondc@mit.edu",null,null,"Hammond","Christopher","hammondc","STUDENT",0]
["liadigi@mit.edu",null,null,"DiGiovanna","Lia","liadigi","STUDENT",0]
["becherer@mit.edu",null,null,"Becherer","Alex","becherer","STUDENT",0]
["ashidham@mit.edu",null,null,"Shidham","Aaditya","ashidham","STUDENT"]
["lpertusi@mit.edu",null,null,"Pertusi","Lane","lpertusi","STUDENT",0]
["lloydm@mit.edu",null,null,"Lloyd","Maxwell","lloydm","EMPLOYEE"]
["wmorgan@mit.edu",null,null,"Welzel","Morgan","wmorgan","EMPLOYEE"]
["bkramer@mit.edu",null,null,"Kramer","Birgit","bkramer","EMPLOYEE"]
["gasbarro@mit.edu",null,null,"Gasbarro","Marie","gasbarro","EMPLOYEE"]
["wlwoon@mit.edu",null,null,"Woon","Wei Lee","wlwoon","EMPLOYEE"]
["raess@mit.edu",null,null,"Rass","Damian","raess","EMPLOYEE"]
["dittrich@mit.edu",null,null,"Dittrich","Christian","dittrich","EMPLOYEE"]
["kahurley@mit.edu",null,null,"Hurley","Kimberly","kahurley","EMPLOYEE"]
["fmerle@mit.edu",null,null,"Merle","Federico","fmerle","STUDENT","N"]
["jblaya@mit.edu",null,null,"Blaya","Joaquin","jblaya","STUDENT"]
["mattpark@mit.edu",null,null,"Park","Matthew","mattpark","STUDENT"]
["vyzo@mit.edu",null,null,"Vyzovitis","Dimitrios","vyzo","STUDENT"]
["rllamas@mit.edu",null,null,"Llamas Vidales","J. Ricardo","rllamas","STUDENT"]
["harold@mit.edu",null,null,"Cooper","Harold","harold","STUDENT"]
["ekeshet@mit.edu",null,null,"Keshet","Ezra","ekeshet","STUDENT"]
["mskilic@mit.edu",null,null,"Kilic","Mustafa","mskilic","STUDENT"]
["daniel_m@mit.edu",null,null,"Marroquin","Daniel","daniel_m","STUDENT","N"]
["srangou@mit.edu",null,null,"Rangou","Sofia","srangou","STUDENT"]
["eshan@mit.edu",null,null,"Agrawal","Eshan","eshan","STUDENT"]
["jmjornet@mit.edu",null,null,"Jornet Montana","Josep Miquel","jmjornet","STUDENT"]
["mjost@mit.edu",null,null,"Jost","Marco","mjost","STUDENT"]
["dhubble@mit.edu",null,null,"Hubble","Dalton","dhubble","STUDENT",0]
["marincel@mit.edu",null,null,"Marincel","Michelle","marincel","STUDENT"]
["leilaw@mit.edu",null,null,"Wehbe","Leila","leilaw","STUDENT"]
["mccurry@mit.edu",null,null,"McCurry","Cortina","mccurry","EMPLOYEE"]
["paratore@mit.edu",null,null,"Paratore","Lillian","paratore","EMPLOYEE"]
["mwalke@mit.edu",null,null,"Walke","Marian","mwalke","EMPLOYEE"]
["dredwin@mit.edu",null,null,"Gilland","Edwin","dredwin","EMPLOYEE"]
["maureenc@mit.edu",null,null,"Costello","Maureen","maureenc","EMPLOYEE"]
["jlezama@mit.edu",null,null,"Lezama","Jose","jlezama","EMPLOYEE"]
["ggao@mit.edu",null,null,"Gao","Ganpan","ggao","EMPLOYEE"]
["slukosi@mit.edu",null,null,"Lukosi","Sarah","slukosi","EMPLOYEE"]
["ma21859@mit.edu",null,null,"Chan","Matthias","ma21859","EMPLOYEE"]
["pa19100@mit.edu",null,null,"Heerwig","Patricia","pa19100","EMPLOYEE"]
["lingaraj@mit.edu",null,null,"Lingaraju Gondichatnahalli","Manjappa","lingaraj","EMPLOYEE"]
["orsik@mit.edu",null,null,"Kuti","Orsolya","orsik","EMPLOYEE"]
["mhand@mit.edu",null,null,"Hand","Michael","mhand","EMPLOYEE"]
["inge@mit.edu",null,null,"Endter","Ingeborg","inge","EMPLOYEE"]
["cheny11@mit.edu",null,null,"Chen","Yelin","cheny11","EMPLOYEE"]
["rozanov@mit.edu",null,null,"Rozanov","Konstantin","rozanov","STUDENT"]
["echalom@mit.edu",null,null,"Chalom","Edmond","echalom","STUDENT"]
["sabra@mit.edu",null,null,"Loewus","Sabra","sabra","STUDENT"]
["jbarchi@mit.edu",null,null,"Barchi","Jonathan","jbarchi","STUDENT"]
["kpaluch@mit.edu",null,null,"Paluch","Kimberly","kpaluch","STUDENT","N"]
["amichel@mit.edu",null,null,"Michel","Anna","amichel","STUDENT"]
["bburan@mit.edu",null,null,"Buran","Bradley","bburan","STUDENT"]
["libertun@mit.edu",null,null,"Libertun de Duren","Nora","libertun","STUDENT"]
["ngocminh@mit.edu",null,null,"Nguyen Ngoc","Minh","ngocminh","STUDENT"]
["gsond@mit.edu",null,null,"Sondecker","George","gsond","STUDENT","N"]
["taylorjm@mit.edu",null,null,"Taylor","Juliann","taylorjm","STUDENT","N"]
["diviya@mit.edu",null,null,"Sinha","Diviya","diviya","STUDENT","N"]
["charyzhu@mit.edu",null,null,"Zhu","Jianfeng","charyzhu","STUDENT","N"]
["jwkahng@mit.edu",null,null,"Kahng","Jaewon","jwkahng","STUDENT"]
["ahelal@mit.edu",null,null,"Helal","Ahmed","ahelal","STUDENT","N"]
["fjcent3@mit.edu",null,null,"Centinello","Frank","fjcent3","STUDENT","N"]
["nros@mit.edu",null,null,"Ros","Narith","nros","EMPLOYEE"]
["jabareen@mit.edu",null,null,"Jabareen","Yosef","jabareen","EMPLOYEE"]
["yawang@mit.edu",null,null,"Wang","Yashan","yawang","EMPLOYEE"]
["saltiel@mit.edu",null,null,"Saltiel","Philippe","saltiel","EMPLOYEE"]
["atarr@mit.edu",null,null,"Tarr","Amy","atarr","EMPLOYEE"]
["mcmotta@mit.edu",null,null,"Motta","Maria","mcmotta","EMPLOYEE"]
["lejano@mit.edu",null,null,"Lejano","Raul","lejano","EMPLOYEE"]
["schaider@mit.edu",null,null,"Schaider","Laurel","schaider","EMPLOYEE"]
["fanwang@mit.edu",null,null,"Wang","Fan","fanwang","EMPLOYEE"]
["bkarki@mit.edu",null,null,"Karki","Bibek","bkarki","EMPLOYEE"]
["ma21869@mit.edu",null,null,"Brown","Matthew","ma21869","EMPLOYEE"]
["kgjevre@mit.edu",null,null,"Gjevre","Karen","kgjevre","EMPLOYEE"]
["s_chung@mit.edu",null,null,"Chung","Seok","s_chung","EMPLOYEE"]
["janer@mit.edu",null,null,"Robinson","Jane","janer","EMPLOYEE"]
["jfueller@mit.edu",null,null,"Fueller","Johann","jfueller","EMPLOYEE"]
["klcook@mit.edu",null,null,"Cook","Kristen","klcook","STUDENT"]
["chiao@mit.edu",null,null,"Cheng","Chiao-Lun","chiao","STUDENT"]
["malathi@mit.edu",null,null,"Thothathiri","Malathi","malathi","STUDENT"]
["rfgarcia@mit.edu",null,null,"Garcia","Rafael","rfgarcia","STUDENT"]
["eddymlb1@mit.edu",null,null,"Martinez","Eduardo","eddymlb1","STUDENT"]
["osbakr@mit.edu",null,null,"Bakr","Osman","osbakr","STUDENT"]
["kcurry@mit.edu",null,null,"Curry","Kuuipo","kcurry","STUDENT"]
["mchicken@mit.edu",null,null,"Hollister","Ransom","mchicken","STUDENT"]
["ederer@mit.edu",null,null,"Ederer","Florian","ederer","STUDENT"]
["sivesh@mit.edu",null,null,"Selvakumar","Sivesh","sivesh","STUDENT","N"]
["slhsu@mit.edu",null,null,"Hsu","Sophia","slhsu","STUDENT","N"]
["jhsiaw@mit.edu",null,null,"Hsiaw","Jennifer","jhsiaw","STUDENT","N"]
["glassmat@mit.edu",null,null,"Glassman","Matthew","glassmat","STUDENT","N"]
["csmillie@mit.edu",null,null,"Smillie","Chris","csmillie","STUDENT","N"]
[null,null,null,"Davis","Ryan","rdavis1","STUDENT"]
["afong05@mit.edu",null,null,"Fong","Allan","afong05","STUDENT"]
["al20589@mit.edu",null,null,"Donahoe","Allyson","al20589","EMPLOYEE"]
["jinho@mit.edu",null,null,"Jang","Jinho","jinho","EMPLOYEE"]
["ke18607@mit.edu",null,null,"Murphy","Kelli","ke18607","EMPLOYEE"]
["hersey@mit.edu",null,null,"Hersey","Karen","hersey","EMPLOYEE"]
["dbreak@mit.edu",null,null,"Breakstone","David","dbreak","EMPLOYEE"]
["ba16049@mit.edu",null,null,"Davies","Barbara","ba16049","EMPLOYEE"]
["emmag@mit.edu",null,null,"Corcoran","John","emmag","EMPLOYEE"]
["sunh@mit.edu",null,null,"Sun","Hongwei","sunh","EMPLOYEE"]
["mi17486@mit.edu",null,null,"Ciccolo","Michelle","mi17486","EMPLOYEE"]
["becferi@mit.edu",null,null,"Becerra-Fernandez","Irma","becferi","EMPLOYEE"]
["fpina@mit.edu",null,null,"Pina","Fernando Jorge","fpina","EMPLOYEE"]
["khoe@mit.edu",null,null,"Khoe","Ulung","khoe","EMPLOYEE"]
["mjablan@mit.edu",null,null,"Jablan","Marinko","mjablan","EMPLOYEE"]
["asirk@mit.edu",null,null,"Sirk","Aislinn","asirk","EMPLOYEE"]
["hskimkim@mit.edu",null,null,"Kim","Hyun Suk","hskimkim","EMPLOYEE"]
["atla@mit.edu",null,null,"Atlasevich","Yelena","atla","EMPLOYEE"]
["skilaru@mit.edu",null,null,"Kilaru","Sunitha","skilaru","EMPLOYEE"]
["sihler@mit.edu",null,null,"Sihler","Joachim","sihler","STUDENT"]
["aar11@mit.edu",null,null,"Robel","Alexander","aar11","STUDENT"]
["stevenaq@mit.edu",null,null,"Quintanilla","Steven","stevenaq","STUDENT"]
["ichthyos@mit.edu",null,null,"Kay","Edmund","ichthyos","STUDENT"]
["jgo@mit.edu",null,null,"Osterberg","Jacob","jgo","STUDENT"]
["wskim14@mit.edu",null,null,"Kim","WonSik","wskim14","STUDENT"]
["marioz@mit.edu",null,null,"Zunino","Mario","marioz","STUDENT"]
["cai1@mit.edu",null,null,"Cai","Yi","cai1","STUDENT"]
["kkouris@mit.edu",null,null,"Kouris","Konstantino","kkouris","STUDENT"]
["amitg@mit.edu",null,null,"Gandhi","Amit","amitg","STUDENT"]
["vanthanh@mit.edu",null,null,"Nguyen","Thanh Thi Van","vanthanh","STUDENT"]
["ingolf@mit.edu",null,null,"Schmedding","Ingolf","ingolf","STUDENT"]
["cpking@mit.edu",null,null,"King","Carin","cpking","STUDENT",0]
["thakur_m@mit.edu",null,null,"Thakur","Mohit","thakur_m","STUDENT"]
["jingxiw@mit.edu",null,null,"Wang","Jingxi","jingxiw","STUDENT","N"]
["mhirose@mit.edu",null,null,"Hirose","Masashi","mhirose","STUDENT","N"]
["tomcamp@mit.edu",null,null,"Campanella","Thomas","tomcamp","EMPLOYEE"]
["agutierr@mit.edu",null,null,"Gutierrez-Gonzalez","Adriana","agutierr","EMPLOYEE"]
["ksq@mit.edu",null,null,"Hohlfeld","Kathleen","ksq","EMPLOYEE"]
["jo11910@mit.edu",null,null,"Selfridge","John","jo11910","EMPLOYEE"]
["mazumder@mit.edu",null,null,"Mazumder","Malay","mazumder","EMPLOYEE"]
["chiu@mit.edu",null,null,"Chiu","Han-Pang","chiu","EMPLOYEE"]
["ejgarcia@mit.edu",null,null,"Garcia","Enrique","ejgarcia","EMPLOYEE"]
["pfgallag@mit.edu",null,null,"Gallagher","Paul","pfgallag","EMPLOYEE"]
["yuping@mit.edu",null,null,"Yu","Ping","yuping","EMPLOYEE"]
["hermann@mit.edu",null,null,"Mena Pazmino","Hermann","hermann","EMPLOYEE"]
["tsherr@mit.edu",null,null,"Sherr","Thomas","tsherr","EMPLOYEE"]
["majidm@mit.edu",null,null,"Mohammadian","Abdolmajid","majidm","EMPLOYEE"]
["rreis@mit.edu",null,null,"Ribeiro Ventura Ferreira Reis","Ricardo Cesar","rreis","EMPLOYEE"]
["apelayo@mit.edu",null,null,"Pelayo","Alvaro","apelayo","EMPLOYEE"]
["ke21628@mit.edu",null,null,"DelSignore","Kevin","ke21628","EMPLOYEE"]
["mehra@mit.edu",null,null,"Mehra","Rajnish","mehra","EMPLOYEE"]
["lucash@mit.edu",null,null,"Hernandez-Mena","Lucas","lucash","STUDENT"]
["gsz@mit.edu",null,null,"Zaidan","George","gsz","STUDENT"]
["fflau@mit.edu",null,null,"Lau","Franklyn","fflau","STUDENT"]
["yeolara@mit.edu",null,null,"Yeo","Lara","yeolara","STUDENT"]
["rfallen@mit.edu",null,null,"Allen","Reid","rfallen","STUDENT"]
["foner@mit.edu",null,null,"Foner","Leonard","foner","STUDENT"]
["awippold@mit.edu",null,null,"Wippold","Aaron","awippold","STUDENT"]
["dspector@mit.edu",null,null,"Spector","David","dspector","STUDENT"]
["seagbonk@mit.edu",null,null,"Agbonkhese","Sophie","seagbonk","STUDENT","N"]
["ssid@mit.edu",null,null,"Srinivasan","Siddarth","ssid","STUDENT","N"]
["deamicis@mit.edu",null,null,"DeAmicis","Pamela","deamicis","STUDENT","N"]
["yashar@mit.edu",null,null,"Ghasemkhani","Yashar","yashar","STUDENT","N"]
["jgraben@mit.edu",null,null,"Grabenstatter","Jonathan","jgraben","STUDENT","N"]
["syng@mit.edu",null,null,"Ng","Shengyong","syng","STUDENT","N"]
["rmolian@mit.edu",null,null,"Molian","Raathai","rmolian","STUDENT","N"]
["kbernard@mit.edu",null,null,"Bernard","Kim","kbernard","STUDENT"]
["srnaik@mit.edu",null,null,"Naik","Shreesh","srnaik","STUDENT",0]
["lmorrego@mit.edu",null,null,"Orrego","Luis","lmorrego","STUDENT",0]
["emify@mit.edu",null,null,"Ferreira-Yang","Emerald","emify","STUDENT",0]
["tj7891@mit.edu",null,null,"Turner","Taneah","tj7891","STUDENT",0]
["arikwex@mit.edu",null,null,"Wexler","Ariel","arikwex","STUDENT",0]
["jleib@mit.edu",null,null,"Leib","Jeffrey","jleib","STUDENT"]
["pdecha@mit.edu",null,null,"Dechadilok","Panadda","pdecha","STUDENT"]
["ptucker@mit.edu",null,null,"Tucker","Payson","ptucker","STUDENT"]
["mxiong@mit.edu",null,null,"Xiong","Ming","mxiong","STUDENT","N"]
["sophieni@mit.edu",null,null,"Ni","Sisi","sophieni","STUDENT","N"]
["dominicg@mit.edu",null,null,"Gallegos","Dominic","dominicg","STUDENT",0]
["arond@mit.edu",null,null,"Dreyfoos","Aron","arond","STUDENT",0]
["dmiranda@mit.edu",null,null,"Miranda-Nieves","David","dmiranda","STUDENT",0]
["paulmuir@mit.edu",null,null,"Muir","Paul","paulmuir","STUDENT",0]
["meyerd@mit.edu",null,null,"Meyer","David","meyerd","STUDENT","N"]
["rjmadson@mit.edu",null,null,"Madson","Ryan","rjmadson","STUDENT",0]
["amm@mit.edu",null,null,"Moore","Amanda","amm","STUDENT","N"]
["kubo@mit.edu",null,null,"Kubo","Michael","kubo","STUDENT"]
["winfield@mit.edu",null,null,"Winfield","Catherine","winfield","STUDENT","N"]
["mssingh@mit.edu",null,null,"Singh","Martin","mssingh","STUDENT","N"]
["anafprad@mit.edu",null,null,"Fernandez de la Pradilla","Ana","anafprad","STUDENT","N"]
["jaolive@mit.edu",null,null,"Olive","Jean-Arthur","jaolive","STUDENT","N"]
["dhwang@mit.edu",null,null,"Hwang","Douglas","dhwang","STUDENT"]
["chrisnic@mit.edu",null,null,"Nicolaides","Christos","chrisnic","STUDENT","N"]
["chltest@mit.edu",null,null,"Hospital Test","Childrens","chltest","OTHER"]
["tbarchet@mit.edu",null,null,"Barchet","Thomas","tbarchet","OTHER"]
["smithjm8@mit.edu",null,null,"Smith","Jerome","smithjm8","OTHER"]
["janorton@mit.edu",null,null,"Norton","Jason","janorton","OTHER"]
["immy@mit.edu",null,null,"Immergut","Ellen","immy","OTHER"]
["rkuriyel@mit.edu",null,null,"Kuriyel","Ralf","rkuriyel","OTHER"]
["kbeane7@mit.edu",null,null,"Beane","Kara","kbeane7","OTHER"]
["matt@mit.edu",null,null,"Braun","Matt","matt","OTHER"]
["nocuser@mit.edu",null,null,"Operations","J.","nocuser","OTHER"]
["sfm@mit.edu",null,null,"Mickenberg","Seth","sfm","STUDENT"]
["saller@mit.edu",null,null,"Aller","Steven","saller","STUDENT"]
["lanadam@mit.edu",null,null,"Dam","Lana","lanadam","STUDENT"]
["bacoffey@mit.edu",null,null,"Coffey","Bradford","bacoffey","STUDENT"]
["asong@mit.edu",null,null,"Song","Andrew","asong","STUDENT"]
["lstolar@mit.edu",null,null,"Stolar","Lauren","lstolar","STUDENT"]
["alanxu@mit.edu",null,null,"Xu","Alan","alanxu","STUDENT",0]
["meyerla@mit.edu",null,null,"Meyer","Leslie","meyerla","STUDENT",0]
["shiga@mit.edu",null,null,"Higa","Susana","shiga","STUDENT","N"]
["zackbass@mit.edu",null,null,"Jackowski","Zachary","zackbass","STUDENT"]
["trun@mit.edu",null,null,"Rundell","Trevor","trun","STUDENT"]
["lustrino@mit.edu",null,null,"Lustrino","Michelle","lustrino","STUDENT"]
["huf@mit.edu",null,null,"Hu","Fuzhou","huf","STUDENT"]
["nikolai@mit.edu",null,null,"Begg","Nikolai","nikolai","STUDENT"]
["e_harman@mit.edu",null,null,"Harman","Elena","e_harman","STUDENT"]
["efitzy@mit.edu",null,null,"Fitzgerald","Erin","efitzy","STUDENT"]
["hanzel@mit.edu",null,null,"Corella","Hanzel","hanzel","STUDENT"]
["jaminkoo@mit.edu",null,null,"Koo","Jamin","jaminkoo","STUDENT","N"]
["hou_c@mit.edu",null,null,"Hou","Chong","hou_c","STUDENT","N"]
["mrschuma@mit.edu",null,null,"Schumacher","Melissa","mrschuma","STUDENT","N"]
["yannk@mit.edu",null,null,"Krysinski","Yann","yannk","STUDENT","N"]
["orpayne@mit.edu",null,null,"Payne","Oran","orpayne","STUDENT"]
["papag@mit.edu",null,null,"Papageorge","Alexander","papag","STUDENT"]
["seanm@mit.edu",null,null,"Mellott","Sean","seanm","STUDENT"]
["geehoon@mit.edu",null,null,"Hong","Geehoon","geehoon","STUDENT"]
["jlett@mit.edu",null,null,"Lett","Jessica","jlett","OTHER"]
["dbrennan@mit.edu",null,null,"Brennan","Dianne","dbrennan","OTHER"]
["jlazarus@mit.edu",null,null,"Lazarus","Jeff","jlazarus","OTHER"]
["joelll@mit.edu",null,null,"Herda","Joel","joelll","OTHER"]
["dheath@mit.edu",null,null,"Heath","Debbie","dheath","OTHER"]
["showell@mit.edu",null,null,"Howell","Sarah","showell","OTHER"]
["carabalo@mit.edu",null,null,"Caraballo","David","carabalo","OTHER"]
["chellyar@mit.edu",null,null,"Hellyar","Cynthia","chellyar","OTHER"]
["mar@mit.edu",null,null,"Rosenstein","Mark","mar","OTHER"]
["mbreezy8@mit.edu",null,null,"Thompson","Mya","mbreezy8","OTHER"]
["ybar_yam@mit.edu",null,null,"Bar-Yam","Yaneer","ybar_yam","OTHER"]
["limsmin@mit.edu",null,null,"Lim","Sung-Min","limsmin","OTHER"]
["foresman@mit.edu",null,null,"Foresman","Julia","foresman","OTHER"]
["stshelp@mit.edu",null,null,"Technology Help","Sloan","stshelp","OTHER"]
["r3scr002@mit.edu",null,null,"Testing","Sap2","r3scr002","OTHER"]
["sharwood@mit.edu",null,null,"Harwood","Scott","sharwood","OTHER"]
["chomsky2@mit.edu",null,null,"Chomsky","Carol","chomsky2","OTHER"]
["aokeefe@mit.edu",null,null,"O'Keefe","Amanda","aokeefe","OTHER"]
["liuyao@mit.edu",null,null,"Liu","Yao","liuyao","OTHER"]
["sello@mit.edu",null,null,"Allen","Selvin","sello","OTHER"]
["mr_k@mit.edu",null,null,"Kawanami","Bruce","mr_k","OTHER"]
["putter03@mit.edu",null,null,"Putterman","Eliyahu","putter03","OTHER"]
["cwil@mit.edu",null,null,"Wilson","Christopher","cwil","OTHER"]
["zyzhang@mit.edu",null,null,"Zhang","Zhongyuan","zyzhang","OTHER"]
["krienen@mit.edu",null,null,"Krienen","Fenna","krienen","OTHER"]
["dshigh@mit.edu",null,null,"High","Deonee","dshigh","OTHER"]
["email12@mit.edu",null,null,"Emailtest12","Sloan","email12","OTHER"]
["monical@mit.edu",null,null,"Lefebvre","Monica","monical","OTHER"]
["jtran8@mit.edu",null,null,"Tran","Jennifer","jtran8","OTHER"]
["arielp@mit.edu",null,null,"Phillips","Ariel","arielp","OTHER"]
["elo@mit.edu",null,null,"Lo","Edward","elo","OTHER"]
["dozturk@mit.edu",null,null,"Ozturk","Deniz","dozturk","OTHER"]
["rtovarm@mit.edu",null,null,"Tovar","Rafael","rtovarm","OTHER"]
["alishas@mit.edu",null,null,"Stewart","Alisha","alishas","OTHER"]
["tjeffers@mit.edu",null,null,"Jeffers","Tejano","tjeffers","OTHER"]
["aitnouri@mit.edu",null,null,"Aithouri","Imane","aitnouri","OTHER"]
["tpaul@mit.edu",null,null,"Paul","Trisha","tpaul","OTHER"]
["chae1990@mit.edu",null,null,"Lee","Chae","chae1990","OTHER"]
["tohfuer@mit.edu",null,null,"Toh","Fu Er","tohfuer","OTHER"]
["leauts@mit.edu",null,null,"Leau","Tat Sin","leauts","OTHER"]
["broylim@mit.edu",null,null,"Lim","Broy","broylim","OTHER"]
["chantal@mit.edu",null,null,"Galvez","Chantal","chantal","OTHER"]
["alybalyy@mit.edu",null,null,"Lee","Alyssa","alybalyy","OTHER"]
["nshah@mit.edu",null,null,"Shah","Neel","nshah","OTHER"]
["chao_yan@mit.edu",null,null,"Surya Jaya","Alexander","chao_yan","OTHER"]
["ridge@mit.edu",null,null,"Taniwangsa","Rienaldy","ridge","OTHER"]
["tpoterba@mit.edu",null,null,"Poterba","Timothy","tpoterba","OTHER"]
["dhockeme@mit.edu",null,null,"Hockemeyer","Dirk","dhockeme","OTHER"]
["dariella@mit.edu",null,null,"Buggy","Dariella","dariella","OTHER"]
["erik90@mit.edu",null,null,"Andersson","Erik","erik90","OTHER"]
["jmartins@mit.edu",null,null,"Martins","Jose Maria","jmartins","OTHER"]
["klausner@mit.edu",null,null,"Klausner","Judith","klausner","OTHER"]
["adinada@mit.edu",null,null,"Davis","Adina","adinada","OTHER"]
["sape@mit.edu",null,null,"Perez","Santiago","sape","OTHER"]
["chassagn@mit.edu",null,null,"Chassagnade","Chloe","chassagn","OTHER"]
["jzimo@mit.edu",null,null,"Zimo","Joseph","jzimo","OTHER"]
["ghspeer@mit.edu",null,null,"Speer","Grant","ghspeer","OTHER"]
["angueln@mit.edu",null,null,"Nikolov","Anguel","angueln","OTHER"]
["deckers@mit.edu",null,null,"Decker","Steve","deckers","OTHER"]
["fbg1984@mit.edu",null,null,"Guimaraes","Fernando","fbg1984","OTHER"]
["te-jacks@mit.edu",null,null,"Jacks","Tyler","te-jacks","OTHER"]
["edevore@mit.edu",null,null,"Devore","Elizabeth","edevore","OTHER"]
["lundquis@mit.edu",null,null,"Lundquist","Antonia","lundquis","OTHER"]
["corrente@mit.edu",null,null,"Corrente","Richard","corrente","OTHER"]
["luis91@mit.edu",null,null,"Moreno","Luis","luis91","OTHER"]
["magvivek@mit.edu",null,null,"Rajendran","Mahesh","magvivek","OTHER"]
["msuresh@mit.edu",null,null,"Suresh","Meera","msuresh","OTHER"]
["jpoon1@mit.edu",null,null,"Poon","Jason","jpoon1","OTHER"]
["tschuhma@mit.edu",null,null,"Schuhmann","Thomas","tschuhma","OTHER"]
["ozayelet@mit.edu",null,null,"Oz","Ayelet","ozayelet","OTHER"]
["emreeney@mit.edu",null,null,"Eney","Huseyin Emre","emreeney","OTHER"]
["gina20@mit.edu",null,null,"Do","Grenee","gina20","OTHER"]
["jetguy05@mit.edu",null,null,"Zhao","Zi-Peng","jetguy05","OTHER"]
["elham@mit.edu",null,null,"Mohammadi","Elham","elham","OTHER"]
["cswanson@mit.edu",null,null,"Swanson","Christopher","cswanson","OTHER"]
["fpirola@mit.edu",null,null,"Pirola","Fabiana","fpirola","OTHER"]
["jburdeus@mit.edu",null,null,"Burdeus","Jorge","jburdeus","OTHER"]
["stem2@mit.edu",null,null,"Ibeh","Emeka","stem2","OTHER"]
["xmaxx@mit.edu",null,null,"Veljovic","Maksim Luka","xmaxx","OTHER"]
["kmirica@mit.edu",null,null,"Mirica","Katherine","kmirica","OTHER"]
["mott@mit.edu",null,null,"Ott","Markus","mott","OTHER"]
["fatyz@mit.edu",null,null,"Francois-Poncet","Olivier","fatyz","OTHER"]
["qanguyen@mit.edu",null,null,"Nguyen","Quynh Anh","qanguyen","OTHER"]
["alhinai@mit.edu",null,null,"Alhinai","Omar","alhinai","OTHER"]
["cdassum@mit.edu",null,null,"Dassum","Carolina","cdassum","OTHER"]
["bpham@mit.edu",null,null,"Pham","Benji","bpham","OTHER"]
["sianjoan@mit.edu",null,null,"Kavanagh","Sian","sianjoan","OTHER"]
["yvr@mit.edu",null,null,"Rajan","Yashvardhan","yvr","OTHER"]
["mxlin@mit.edu",null,null,"Lin","Xinyi","mxlin","OTHER"]
["cvilain@mit.edu",null,null,"Vilain","Chloe","cvilain","OTHER"]
["sujatha@mit.edu",null,null,"Balasundaram","Sujatha","sujatha","OTHER"]
["lrecchio@mit.edu",null,null,"Recchio","Leah","lrecchio","OTHER"]
["rcocca@mit.edu",null,null,"Cocca","Rob","rcocca","OTHER"]
["mitchsan@mit.edu",null,null,"Hansberry","Mitchell","mitchsan","OTHER"]
["marthaz@mit.edu",null,null,"Zacharek","Martha","marthaz","OTHER"]
["ehill99@mit.edu",null,null,"Hill","Elise","ehill99","OTHER"]
["polly27@mit.edu",null,null,"Smirnova","Polina","polly27","OTHER"]
["jazapata@mit.edu",null,null,"Zapata","Julian","jazapata","OTHER"]
["fudala@mit.edu",null,null,"Fudala","Christian","fudala","OTHER"]
["aniketd@mit.edu",null,null,"Dharamshi","Aniket","aniketd","OTHER"]
["bercan@mit.edu",null,null,"Ercan","Burcu","bercan","OTHER"]
["jessicas@mit.edu",null,null,"Stringham","Jessica","jessicas","OTHER"]
["radusapo@mit.edu",null,null,"Adusa-Poku","Richard","radusapo","OTHER"]
["linares@mit.edu",null,null,"Linares","Manuel","linares","OTHER"]
["ethroop@mit.edu",null,null,"Throop","Eric","ethroop","OTHER"]
["hyacinth@mit.edu",null,null,"Cheng","Monica","hyacinth","OTHER"]
["sloansp8@mit.edu",null,null,"Test","Sloan8","sloansp8","OTHER"]
["uri@mit.edu",null,null,"Blumenthal","Uri","uri","OTHER"]
["hdevlin@mit.edu",null,null,"Devlin","Heather","hdevlin","OTHER"]
["potter_1@mit.edu",null,null,"Potter","Anya","potter_1","OTHER"]
["reh_test@mit.edu",null,null,"Test","Becky","reh_test","OTHER"]
["mpshaffe@mit.edu",null,null,"Shaffer","Michael","mpshaffe","OTHER"]
["hanwei_h@mit.edu",null,null,"Hsieh","Hanwei","hanwei_h","OTHER"]
["ksenior@mit.edu",null,null,"Senior","Kathy","ksenior","OTHER"]
["alahmed@mit.edu",null,null,"Alahmed","Khalid","alahmed","OTHER"]
["jmmoore@mit.edu",null,null,"Moore","Jordan","jmmoore","OTHER"]
["hambyd@mit.edu",null,null,"Hamby","Dale","hambyd","OTHER"]
["nyy1023@mit.edu",null,null,"Yang","Nancy","nyy1023","OTHER"]
["fsoldner@mit.edu",null,null,"Soldner","Frank","fsoldner","OTHER"]
["jelsey@mit.edu",null,null,"Elsey","Jack","jelsey","OTHER"]
["mvkspace@mit.edu",null,null,"Prichard","James","mvkspace","OTHER"]
["cmcovino@mit.edu",null,null,"Covino","Christopher","cmcovino","OTHER"]
["eonc4105@mit.edu",null,null,"Nansteel","Keith","eonc4105","OTHER"]
["dly@mit.edu",null,null,"Ly","Duy","dly","OTHER"]
["kiku@mit.edu",null,null,"Santanach","Francesc","kiku","OTHER"]
["jstew1@mit.edu",null,null,"Stewart","Jim","jstew1","OTHER"]
["jspiegel@mit.edu",null,null,"Spiegel","Joan","jspiegel","OTHER"]
["mgaumond@mit.edu",null,null,"Gaumond","Meghan","mgaumond","OTHER"]
["tombot@mit.edu",null,null,"Bottiglieri","Tom","tombot","OTHER"]
["google@mit.edu",null,null,"Search","Google","google","OTHER"]
["bkusik@mit.edu",null,null,"Kusik","Bob","bkusik","OTHER"]
["rodzd@mit.edu",null,null,"Rodriguez","David","rodzd","OTHER"]
["widevine@mit.edu",null,null,"Widevine","Mister","widevine","OTHER"]
["bklai@mit.edu",null,null,"Lai","Bo-Kuai","bklai","OTHER"]
["jeremyk@mit.edu",null,null,"Kang","Jeremy","jeremyk","OTHER"]
["muhd@mit.edu",null,null,"Mohsin","Muhammad","muhd","OTHER"]
["kester84@mit.edu",null,null,"Poh","Kester","kester84","OTHER"]
["dspsafil@mit.edu",null,null,"Affiliate Testing","Dsps","dspsafil","OTHER"]
["rsantos@mit.edu",null,null,"Santos","Rosemary","rsantos","OTHER"]
["abs82@mit.edu",null,null,"Solomon","Ari","abs82","OTHER"]
["aphickey@mit.edu",null,null,"Hickey","Ann-Patrice","aphickey","OTHER"]
["skdougan@mit.edu",null,null,"Dougan","Stephanie","skdougan","OTHER"]
["ivnp@mit.edu",null,null,"Pallares","Ivan","ivnp","OTHER"]
["regtest2@mit.edu",null,null,"Test2","Registration","regtest2","OTHER"]
["karenson@mit.edu",null,null,"Arenson","Karen","karenson","OTHER"]
["qqqsp9@mit.edu",null,null,"Laurasp","Laurasp","qqqsp9","OTHER"]
["deutschj@mit.edu",null,null,"Deutsch","Jane","deutschj","OTHER"]
["josh_mal@mit.edu",null,null,"Maldonado","Joshua","josh_mal","OTHER"]
["mimo@mit.edu",null,null,"Fayad","Myriam","mimo","OTHER"]
["emmstr@mit.edu",null,null,"Stromdahl","Emma","emmstr","OTHER"]
["mlav@mit.edu",null,null,"Lavalliere","Martin","mlav","OTHER"]
["rlcoble@mit.edu",null,null,"Coble","Ryan","rlcoble","OTHER"]
["dynamic@mit.edu",null,null,"Lieber","Thomas","dynamic","OTHER"]
["yilu@mit.edu",null,null,"Fan","Yilu","yilu","OTHER"]
["pjrosado@mit.edu",null,null,"Rosado","Pablo","pjrosado","OTHER"]
["datcat@mit.edu",null,null,"Wilder","Catera","datcat","OTHER"]
["ian_c@mit.edu",null,null,"Cinnamon","Ian","ian_c","OTHER"]
["clawhon@mit.edu",null,null,"Lawhon","Carl","clawhon","OTHER"]
["sferraro@mit.edu",null,null,"Ferraro","Sarah","sferraro","OTHER"]
["hannahg@mit.edu",null,null,"Gibson","Hannah","hannahg","OTHER"]
["katier@mit.edu",null,null,"Reilly","Katherine","katier","OTHER"]
["gredmark@mit.edu",null,null,"Gredmark","Sara","gredmark","OTHER"]
["kojijoe@mit.edu",null,null,"Yamaguchi","Koji Joe","kojijoe","OTHER"]
["loz22@mit.edu",null,null,"Milburn","Lauren","loz22","OTHER"]
["phv204@mit.edu",null,null,"Verykios","Panagiotis","phv204","OTHER"]
["jkatona@mit.edu",null,null,"Katona","Johnathan","jkatona","OTHER"]
["jeffas@mit.edu",null,null,"Schaffer","Jeffrey","jeffas","OTHER"]
["umang8@mit.edu",null,null,"Jindal","Umang","umang8","OTHER"]
["rolly@mit.edu",null,null,"Boschetti Sacco","Yoko","rolly","OTHER"]
["elwang@mit.edu",null,null,"Wang","Elizabeth","elwang","OTHER"]
["jsul@mit.edu",null,null,"Sul","Yun-Hwan","jsul","OTHER"]
["safroz@mit.edu",null,null,"Afroz","Sonia","safroz","OTHER"]
["disa@mit.edu",null,null,"Mhembere","Disa","disa","OTHER"]
["msee@mit.edu",null,null,"See","Marianna","msee","STUDENT",0]
["dhgood@mit.edu",null,null,"Goodman","Daniel","dhgood","STUDENT",0]
["austing@mit.edu",null,null,"Gutierrez","Austin","austing","STUDENT",0]
["emfree@mit.edu",null,null,"Freeman","Eben","emfree","STUDENT",0]
["mflowers@mit.edu",null,null,"Flowers","Matthew","mflowers","STUDENT"]
["cotalora@mit.edu",null,null,"Otalora Castro","Jose","cotalora","STUDENT"]
["mwarner@mit.edu",null,null,"Warner","Matthew","mwarner","STUDENT"]
[null,null,null,"Hollands","Melanie","melanieh","STUDENT"]
["trettien@mit.edu",null,null,"Trettien","Whitney","trettien","STUDENT"]
["ncvc@mit.edu",null,null,"Villagaray-Carski","Nathan","ncvc","STUDENT",0]
["csimsii@mit.edu",null,null,"Sims","Charles","csimsii","STUDENT",0]
["camilano@mit.edu",null,null,"No","Camila","camilano","STUDENT","N"]
["shipls@mit.edu",null,null,"Shiplett","Sarah","shipls","STUDENT","N"]
["nasamu@mit.edu",null,null,"Nasamu","Sebastian","nasamu","STUDENT",0]
["sadias@mit.edu",null,null,"Sharmin","Sadia","sadias","STUDENT","N"]
["yangzhou@mit.edu",null,null,"Hu","Yangzhou","yangzhou","STUDENT",0]
["lktong@mit.edu",null,null,"Tong","Lap Ki","lktong","STUDENT","N"]
["kdog@mit.edu",null,null,"Mclaughlan","Kieran","kdog","STUDENT"]
["easonliu@mit.edu",null,null,"Liu","Yuchen","easonliu","STUDENT"]
["twn22@mit.edu",null,null,"Negus","Trystram","twn22","STUDENT"]
["jlab21@mit.edu",null,null,"Austin-Breneman","Jacob","jlab21","STUDENT",0]
["arod@mit.edu",null,null,"Rodrigues","Alan","arod","STUDENT"]
["tinaj@mit.edu",null,null,"Jovic","Tina","tinaj","STUDENT","N"]
["shtang@mit.edu",null,null,"Tang","Stephen","shtang","STUDENT",0]
["rtilden@mit.edu",null,null,"Tilden","Raymond","rtilden","STUDENT",0]
["sortiz@mit.edu",null,null,"Ortiz Duran","Sebastian","sortiz","STUDENT"]
["ehwang@mit.edu",null,null,"Hwang","Emily","ehwang","STUDENT"]
["bshanks@mit.edu",null,null,"Shanks","Benjamin","bshanks","STUDENT"]
["joleinik@mit.edu",null,null,"Oleinik","James","joleinik","STUDENT"]
["rohara@mit.edu",null,null,"O'Hara","Ryan","rohara","STUDENT"]
["van@mit.edu",null,null,"Van De Steeg","Robert","van","OTHER"]
["laubier@mit.edu",null,null,"Laubier","Murial","laubier","OTHER"]
["wdstarr@mit.edu",null,null,"Starr","William","wdstarr","OTHER"]
["geoffcar@mit.edu",null,null,"Carrigan","Geoffrey","geoffcar","STUDENT"]
["rsankar@mit.edu",null,null,"Sankar","Ramya","rsankar","STUDENT"]
["viscitol@mit.edu",null,null,"Viscito","Lauren","viscitol","STUDENT"]
["clovell@mit.edu",null,null,"Lovell","Chad","clovell","STUDENT"]
["kullen@mit.edu",null,null,"Kullen","Lisa","kullen","STUDENT"]
["oukwuani@mit.edu",null,null,"Ukwuani","Obinna","oukwuani","STUDENT"]
["agarwals@mit.edu",null,null,"Agarwal","Shivani","agarwals","STUDENT",0]
["pyyuen@mit.edu",null,null,"Yuen","Pak Yan","pyyuen","STUDENT",0]
["mattjoss@mit.edu",null,null,"Joss","Matthew","mattjoss","STUDENT",0]
["wmizuki@mit.edu",null,null,"Watanabe","Mizuki","wmizuki","STUDENT","N"]
["kjfeeney@mit.edu",null,null,"Feeney","Kevin","kjfeeney","STUDENT","N"]
["bhyman@mit.edu",null,null,"Hyman","Benjamin","bhyman","STUDENT","N"]
["jschnei@mit.edu",null,null,"Schneider","Jonathan","jschnei","STUDENT",0]
["tangyc@mit.edu",null,null,"Tang","Yew Chung","tangyc","STUDENT"]
["anvu1126@mit.edu",null,null,"Vu","An","anvu1126","STUDENT"]
["rballen@mit.edu",null,null,"Ballentine","Ryan","rballen","STUDENT"]
["mnsiah@mit.edu",null,null,"Nsiah-Gyimah","Michael","mnsiah","STUDENT"]
["omarid@mit.edu",null,null,"Davis","Omari","omarid","STUDENT"]
["rui@mit.edu",null,null,"Li","Rui","rui","STUDENT","N"]
["hchase@mit.edu",null,null,"Chase","Holly","hchase","STUDENT","N"]
["avechart@mit.edu",null,null,"Vechart","Andrew","avechart","STUDENT","N"]
["mhoover@mit.edu",null,null,"Hoover","Matthew","mhoover","STUDENT","N"]
["goutierr@mit.edu",null,null,"Goutierre","Thomas","goutierr","STUDENT","N"]
["cldrake@mit.edu",null,null,"Drake","Christina","cldrake","STUDENT"]
["cwilli@mit.edu",null,null,"Williams","Christopher","cwilli","STUDENT","N"]
["schaich@mit.edu",null,null,"Schaich","David","schaich","OTHER"]
["patgo@mit.edu",null,null,"Mcgovern","Patrick","patgo","OTHER"]
["unleaded@mit.edu",null,null,"Testing","Ops","unleaded","OTHER"]
["sdegot@mit.edu",null,null,"Degot","Sebastien","sdegot","OTHER"]
["dbyrd@mit.edu",null,null,"Byrd","Donald","dbyrd","OTHER"]
["gilaf@mit.edu",null,null,"Fruchter","Gila","gilaf","OTHER"]
["mariama@mit.edu",null,null,"Bah-Colclough","Mariama","mariama","OTHER"]
["edgar10@mit.edu",null,null,"Gomes","Edgar","edgar10","OTHER"]
["fmartel@mit.edu",null,null,"Martel","Francois","fmartel","OTHER"]
["brilit@mit.edu",null,null,"Litofsky","Brian","brilit","OTHER"]
["tsed@mit.edu",null,null,"Tse","David","tsed","STUDENT",0]
["wyken@mit.edu",null,null,"Wiken","James","wyken","STUDENT",0]
["muberti@mit.edu",null,null,"Uberti","Megan","muberti","STUDENT",0]
["jcgeorge@mit.edu",null,null,"George","Jessica","jcgeorge","STUDENT",0]
["aacole@mit.edu",null,null,"Cole","Adrian","aacole","STUDENT",0]
["graves@mit.edu",null,null,"Graves","Christopher","graves","STUDENT",0]
["xiaowenc@mit.edu",null,null,"Chen","Xiaowen","xiaowenc","STUDENT"]
["hudelson@mit.edu",null,null,"Hudelson","George","hudelson","STUDENT"]
["sven_b@mit.edu",null,null,"Bergstrom","Sven","sven_b","STUDENT"]
["chihoang@mit.edu",null,null,"Hoang","Khac Chi","chihoang","STUDENT"]
["quan@mit.edu",null,null,"Quan","Qimin","quan","STUDENT"]
["azkarate@mit.edu",null,null,"Azcarate","Martin","azkarate","STUDENT"]
["wnomura@mit.edu",null,null,"Nomura","Wataru","wnomura","STUDENT","N"]
["kehutch@mit.edu",null,null,"Hutchins","Kelley","kehutch","STUDENT"]
["nokeeffe@mit.edu",null,null,"O'Keeffe","Nicole","nokeeffe","STUDENT"]
["cynthiat@mit.edu",null,null,"Tang","Jingyi","cynthiat","STUDENT"]
["cchrono@mit.edu",null,null,"Chronopoulos","Christopher","cchrono","STUDENT"]
["jenjenen@mit.edu",null,null,"Nelson","Jennifer","jenjenen","STUDENT"]
["jbart52@mit.edu",null,null,"Bartolotta","James","jbart52","STUDENT"]
["dren@mit.edu",null,null,"Ren","Danan","dren","STUDENT"]
["c_chin@mit.edu",null,null,"Chin","Christine","c_chin","STUDENT"]
["connick@mit.edu",null,null,"Connick","Abigail","connick","STUDENT"]
["csallen@mit.edu",null,null,"Allen","Courtland","csallen","STUDENT"]
["aruelas@mit.edu",null,null,"Ruelas","Ana","aruelas","STUDENT"]
["ttseng@mit.edu",null,null,"Tseng","Tiffany","ttseng","STUDENT"]
["batsontr@mit.edu",null,null,"Batson","Trent","batsontr","OTHER"]
["bmule@mit.edu",null,null,"Malieswski","Robert","bmule","OTHER"]
["aespinal@mit.edu",null,null,"Espinal","Adriana","aespinal","OTHER"]
["freitag@mit.edu",null,null,"Freitag","Lee","freitag","OTHER"]
["demika@mit.edu",null,null,"Demika","Luljeta","demika","OTHER"]
["aaliyah@mit.edu",null,null,"Ross","Katina","aaliyah","OTHER"]
["r3edui10@mit.edu",null,null,"Instructorten","Saptraining","r3edui10","OTHER"]
["r3edus29@mit.edu",null,null,"Studenttwo-Nine","Saptraining","r3edus29","OTHER"]
["djgold@mit.edu",null,null,"Gold","David","djgold","STUDENT"]
["astagnar@mit.edu",null,null,"Stagnaro","Adam","astagnar","STUDENT"]
["jsat@mit.edu",null,null,"Satterfield","Justin","jsat","STUDENT"]
["jot@mit.edu",null,null,"Johnston","Scott","jot","STUDENT",0]
["cernasov@mit.edu",null,null,"Cernasov","Nathalie","cernasov","STUDENT",0]
["robj@mit.edu",null,null,"Johnson","Robert","robj","STUDENT",0]
["djrankin@mit.edu",null,null,"Rankin","Daniel","djrankin","STUDENT",0]
["asachs@mit.edu",null,null,"Sachs","Adam","asachs","STUDENT",0]
["kethome@mit.edu",null,null,"Thome","Kathreen","kethome","STUDENT"]
["dfox09@mit.edu",null,null,"Fox","Don","dfox09","STUDENT"]
["halsaleh@mit.edu",null,null,"Alsaleh","Hamad","halsaleh","STUDENT"]
["swhipple@mit.edu",null,null,"Whipple","Shane","swhipple","STUDENT"]
["haneefee@mit.edu",null,null,"Evans","Haneef","haneefee","STUDENT"]
["cbrunier@mit.edu",null,null,"Brunier","Charles-Edouard","cbrunier","STUDENT"]
["jhigg@mit.edu",null,null,"Higgins","Joshua","jhigg","STUDENT"]
["ajcolter@mit.edu",null,null,"Colter","Aubrey","ajcolter","STUDENT",0]
["ajuneau@mit.edu",null,null,"Juneau","Adam","ajuneau","STUDENT"]
["kpyuet@mit.edu",null,null,"Yuet","Kai","kpyuet","STUDENT"]
["kenmath6@mit.edu",null,null,"Zhou","Quan","kenmath6","STUDENT"]
["stevema@mit.edu",null,null,"Ma","Steve","stevema","STUDENT"]
["bbwhite@mit.edu",null,null,"White","Beth","bbwhite","STUDENT"]
["kunhe@mit.edu",null,null,"He","Kun","kunhe","STUDENT"]
["estef@mit.edu",null,null,"Sanchez Rodriguez","Estefania","estef","STUDENT"]
["tmatsu@mit.edu",null,null,"Matsumoto","Takayuki","tmatsu","STUDENT"]
["r3edus33@mit.edu",null,null,"Studenttri-Three","Saptraining","r3edus33","OTHER"]
["hhh@mit.edu",null,null,"Houh","Henry","hhh","OTHER"]
["dslate@mit.edu",null,null,"Slate","Deirdre","dslate","OTHER"]
["rmkiskad@mit.edu",null,null,"Kiskaddon","Robert","rmkiskad","OTHER"]
["csilva@mit.edu",null,null,"Silva","Carlos","csilva","OTHER"]
["mlucila@mit.edu",null,null,"Scimone","Maria","mlucila","OTHER"]
["dma2@mit.edu",null,null,"Anderson","Donald","dma2","OTHER"]
["dlee1221@mit.edu",null,null,"Lee","David","dlee1221","OTHER"]
["emaine@mit.edu",null,null,"Maine","Elicia","emaine","OTHER"]
["camstew@mit.edu",null,null,"Stewart","Cameron","camstew","OTHER"]
["TOD@MEDIA.MIT.EDU","Professor","Program in Media Arts and Sciences","Machover","Tod","tod","EMPLOYEE"]
["jmorris@MIT.EDU","Postdoctoral Associate","Program in Media Arts and Sciences","DiMicco","Joan","jmorris","EMPLOYEE"]
["HAVASI@GMAIL.COM","Postdoctoral Associate","Program in Media Arts and Sciences","Havasi","Catherine","havasi","EMPLOYEE"]
[null,"Fellow","Center for Advanced Visual Studies","Haller","Monica","mhaller","EMPLOYEE"]
["pablov@MIT.EDU","Research Affiliate","Mechanical Engineering","Valdivia","Pablo","pablov","EMPLOYEE"]
["nataliea@mit.edu","Visiting Scholar","Mechanical Engineering","Andrew","Natalie","nataliea","EMPLOYEE"]
[null,"Visiting Scholar","Mechanical Engineering","Xie","Jing-Zhong","xiejz","EMPLOYEE"]
["CELHIN@MIT.EDU","Postdoctoral Associate","Mechanical Engineering","Hin","Celine","celhin","EMPLOYEE"]
[null,"Postdoctoral Associate","Mechanical Engineering","Shi","Yixiang","shiyx","EMPLOYEE"]
["SHANLON@MIT.EDU","Financial Assistant II","Linguistics & Philosophy","Hanlon","Stefanie","shanlon","EMPLOYEE"]
["LKATZ@MIT.EDU","Visiting Scholar of Philosophy","Linguistics & Philosophy","Katz","Leonard","lkatz","EMPLOYEE"]
["holton@mit.edu","Professor","Linguistics & Philosophy","Holton","Richard","holton","EMPLOYEE"]
["TWAROG@MIT.EDU","Academic Administrator","Political Science","Twarog","Susan","twarog","EMPLOYEE"]
["VANEVERA@MIT.EDU","Professor","Political Science","Van Evera","Stephen","vanevera","EMPLOYEE"]
["COCUZZO@MIT.EDU","Administrative Assistant II","Earth, Atmospheric &  Planetary Sciences","Cocuzzo","Allison","cocuzzo","EMPLOYEE"]
["NCHAT@MIT.EDU","Principal Research Scientist","Earth, Atmospheric &  Planetary Sciences","Chatterjee","Nilanjan","nchat","EMPLOYEE"]
["HARK@ERL.MIT.EDU","Research Affiliate","Earth, Atmospheric &  Planetary Sciences","Harkrider","David","hark","EMPLOYEE"]
[null,"Visiting Professor","Earth, Atmospheric &  Planetary Sciences","de Hoop","Martijn","mdehoop","EMPLOYEE"]
["MBLETSAS@MEDIA.MIT.EDU","Research Scientist","Media Laboratory","Bletsas","Michail","mbletsas","EMPLOYEE"]
["STEVEW@MEDIA.MIT.EDU","Visiting Scientist","Media Laboratory","Whittaker","Steven","sjw","EMPLOYEE"]
["BD@MEDIA.MIT.EDU","Technical Associate","Media Laboratory","Deffenbaugh","Bruce","bdml","EMPLOYEE"]
["MIKI@MEDIA.MIT.EDU","Visiting Scientist","Media Laboratory","Hayakawa","Miki","hayakawa","EMPLOYEE"]
["ARDEKANI@MIT.EDU","Postdoctoral Fellow","Mechanical Engineering","Ardekani","Arezoo","ardekani","EMPLOYEE"]
["HELASRAG@MIT.EDU","Postdoctoral Associate","Mechanical Engineering","El-Asrag","Hossam","helasrag","EMPLOYEE"]
["JEAND@MIT.EDU","Administrative Assistant II","Materials Science and Engineering","DeAngelis","Jean","jeand","EMPLOYEE"]
["CORTIZ@MIT.EDU","Associate Professor","Materials Science and Engineering","Ortiz","Christine","cortiz","EMPLOYEE"]
["DIPAUL@MIT.EDU","Senior Lecturer","Materials Science and Engineering","Paul","David","dipaul","EMPLOYEE"]
["glosny@MIT.EDU","Technical Instructor","Political Science","Glosny","Michael","glosny","EMPLOYEE"]
["RHWILL@MIT.EDU","Bern Dibner Prof of the History of Science & Tech","Prog in Science, Technology, & Society","Williams","Rosalind","rhwill","EMPLOYEE"]
["MARVMILL@MIT.EDU","Research Associate","Prog in Science, Technology, & Society","Miller","Marvin","marvmill","EMPLOYEE"]
["dmancini@mit.edu","Administrative Assistant II","Prog in Science, Technology, & Society","Mancini","Danielle","dmancini","EMPLOYEE"]
["BMAC@MIT.EDU","Administrative Assistant II","Earth, Atmospheric &  Planetary Sciences","MacEachran","Beth","bmac","EMPLOYEE"]
["ssun@giss.nasa.gov","Research Scientist","Earth, Atmospheric &  Planetary Sciences","Sun","Shan","shansun","EMPLOYEE"]
["SONO@MIT.EDU","Assistant Professor","Earth, Atmospheric &  Planetary Sciences","Ono","Shuhei","sono","EMPLOYEE"]
["WHODKINS@MIT.EDU","Research Administrator","Earth, Atmospheric &  Planetary Sciences","Hodkinson","William","whodkins","EMPLOYEE"]
["ADIETRIC@MEDIA.MIT.EDU","Research Affiliate","Media Laboratory","Dietrich","August","adietric","EMPLOYEE"]
["MARIAM@MIT.EDU","Administrative Assistant II","School of Engineering","Marangiello","Maria","mariam","EMPLOYEE"]
["aliawj@MIT.EDU","Research Affiliate","School of Engineering","Whitney-Johnson","Alia","aliawj","EMPLOYEE"]
["BPANT@MIT.EDU","Exec Director, Professional Education","School of Engineering","Pant","Bhaskarrao","bpant","EMPLOYEE"]
["DIADIUK@MIT.EDU","Principal Research Engineer","Microsystems Technology Laboratories","Diadiuk","Vicky","diadiuk","EMPLOYEE"]
["BIC@MTL.MIT.EDU","Research Specialist","Microsystems Technology Laboratories","Bicchieri","Robert","bobbic","EMPLOYEE"]
["amyshea@mit.edu","Administrative Assistant II","Materials Science and Engineering","Shea","Amy","amyshea","EMPLOYEE"]
["DEMKOWICZ@MIT.EDU","Assistant Professor","Materials Science and Engineering","Demkowicz","Michael","mikejd","EMPLOYEE"]
["ayushv@mit.edu","Postdoctoral Associate","Materials Science and Engineering","Verma","Ayush","ayushv","EMPLOYEE"]
["gradecak@mit.edu","Assistant Professor","Materials Science and Engineering","Gradecak","Silvija","gradecak","EMPLOYEE"]
["farsakh@mit.edu","Research Affiliate","Center for International Studies","Farsakh","Leila","lfarsakh","EMPLOYEE"]
["valeriet@mit.edu","Administrative Assistant I","Center for International Studies","Thaddeus","Valerie","valeriet","EMPLOYEE"]
["EMBAUM@MIT.EDU","Program Coordinator, MIT France Program","Center for International Studies","Baumgartner","Erin","embaum","EMPLOYEE"]
["JYEARWD@MIT.EDU","Administrative Assistant I","Sloan School of Management","Yearwood","Joyce","jyearwd","EMPLOYEE"]
["XFZENG@MIT.EDU","International Visiting Students","Earth, Atmospheric &  Planetary Sciences","Zeng","Xiangfang","xfzeng","EMPLOYEE"]
["STEMPLER@MIT.EDU","Postdoctoral Fellow","Earth, Atmospheric &  Planetary Sciences","Templer","Stefanie","stempler","EMPLOYEE"]
["AUROUX@MATH.MIT.EDU","Professor","Mathematics","Auroux","Denis","auroux","EMPLOYEE"]
["KAC@MATH.MIT.EDU","Professor","Mathematics","Kac","Victor","kac","EMPLOYEE"]
["hkt@MIT.EDU","Postdoctoral Associate","Microsystems Technology Laboratories","Taylor","Hayden","hkt","EMPLOYEE"]
["KRIS@MTL.MIT.EDU","Senior Fiscal Officer","Microsystems Technology Laboratories","Lantheaume","Kristina","kmbarnes","EMPLOYEE"]
["CBATES@MIT.EDU","Senior Administrative Assistant","System Design and Management Program","Bates","Christine","cbates","EMPLOYEE"]
["PAL@MIT.EDU","Professor","Aeronautics and Astronautics","Lagace","Paul","pal","EMPLOYEE"]
["HYAO@MIT.EDU","Postdoctoral Associate","Materials Science and Engineering","Yao","Haimin","hyao","EMPLOYEE"]
["CERESOLI@MIT.EDU","Postdoctoral Associate","Materials Science and Engineering","Ceresoli","Davide","ceresoli","EMPLOYEE"]
[null,"Research Affiliate","Materials Science and Engineering","Morehouse","Erin","emm","EMPLOYEE"]
[null,"Postdoctoral Associate","Materials Science and Engineering","Chen","Hailong","hlchen","EMPLOYEE"]
["LFITZ@MIT.EDU","Financial Assistant II","Administrative Services: Chem E/DMSE","Fitzpatrick","Lisa","lfitz","EMPLOYEE"]
["CHARLEY@MIT.EDU","Chrysler Leaders for Manufacturing Professor","Sloan School of Management","Fine","Charles","charley","EMPLOYEE"]
["SGRAVES@MIT.EDU","Abraham Siegel Prof of Managment","Sloan School of Management","Graves","Stephen","sgraves","EMPLOYEE"]
["DVGARCIA@MIT.EDU","Director, Executive Programs","Sloan School of Management","Garcia-Martinez","Diana","dvgarcia","EMPLOYEE"]
["Wendy.Elliott@alum.mit.edu","Research Affiliate","Sloan School of Management","Elliott","Wendy","welliott","EMPLOYEE"]
["lippert@math.mit.edu","Research Affiliate","Mathematics","Lippert","Ross","ripper","EMPLOYEE"]
["ALINA@MATH.MIT.EDU","CLE Moore Instructor","Mathematics","Bucur","Alina Ioana","alinab","EMPLOYEE"]
["JYU@MATH.MIT.EDU","Instructor","Mathematics","Yu","Josephine","jtyu","EMPLOYEE"]
["DBLUM@MATH.MIT.EDU","Network Staff Assistant","Mathematics","Blum","David","dablum","EMPLOYEE"]
[null,"Applied Mathematics Instructor","Mathematics","Rhoades","Brendon","brhoades","EMPLOYEE"]
["RJHANS@MIT.EDU","Professor","Aeronautics and Astronautics","Hansman","Robert","rjhans","EMPLOYEE"]
["DELUIS@MIT.EDU","Research Affiliate","Aeronautics and Astronautics","de Luis","Javier","deluis","EMPLOYEE"]
["WMHOLLIS@MIT.EDU","Professor Emeritus","Aeronautics and Astronautics","Hollister","Walter","wmhollis","EMPLOYEE"]
["missyc@mit.edu","Associate Professor Aero/Astro & ESD","Aeronautics and Astronautics","Cummings","Mary","missyc","EMPLOYEE"]
["alvarso@mit.edu","Research Scientist","Aeronautics and Astronautics","Saenz-Otero","Alvar","alvarso","EMPLOYEE"]
["HVYMET@MIT.EDU","Professor-Nuclear Eng, Mater'l Sci & Eng","Nuclear Science and Engineering","Ballinger","Ronald","hvymet","EMPLOYEE"]
["SYIP@MIT.EDU","Professor Emeritus","Nuclear Science and Engineering","Yip","Sidney","syip","EMPLOYEE"]
["byildiz@mit.edu","Assistant Professor","Nuclear Science and Engineering","Yildiz","Bilge","byildiz","EMPLOYEE"]
["doubleb@mit.edu","Research Affiliate","Nuclear Science and Engineering","Blackburn","Brandon","doubleb","EMPLOYEE"]
["ASCHOAR@MIT.EDU","Michael Koerner 49 Prof of Entrepreneurial Finance","Sloan School of Management","Schoar","Antoinette","aschoar","EMPLOYEE"]
["NMAYES@MIT.EDU","MIT Sloan School Dir of Special Projects","Sloan School of Management","Mayes","Nathaniel","nmayes","EMPLOYEE"]
["JMU@MIT.EDU","David J. McGrath Jr. (1959) Prof of Mngmnt & Innov","Sloan School of Management","Utterback","James","jmu","EMPLOYEE"]
["SSWANG@MIT.EDU","Behavioral Research Lab Coordinator","Sloan School of Management","Wang","Sarah","sswang","EMPLOYEE"]
["JKLEIN@MIT.EDU","Senior Lecturer","Sloan School of Management","Klein","Janice","jklein","EMPLOYEE"]
["SEUNG@MIT.EDU","Prof. of Brain & Cog. Sciences & Prof. of Physics","Brain & Cognitive Sciences","Seung","H","seung","EMPLOYEE"]
["MSHENG@MIT.EDU","Menicon Professor of Neuroscience","Brain & Cognitive Sciences","Sheng","Morgan","msheng","EMPLOYEE"]
["fee@mit.edu","Professor","Brain & Cognitive Sciences","Fee","Michale","fee","EMPLOYEE"]
["rokniu@mit.edu","Research Affiliate","Brain & Cognitive Sciences","Rokni","Uri","rokniu","EMPLOYEE"]
["RGUZMAN@MIT.EDU","Postdoctoral Associate","Aeronautics and Astronautics","Guzman de Villoria","Roberto","rguzman","EMPLOYEE"]
["HAIDUONG@MIT.EDU","Postdoctoral Associate","Aeronautics and Astronautics","Duong","Hai","haiduong","EMPLOYEE"]
["STACYP@MIT.EDU","Awards & Data Manage.Asst/Asst to Exec","Lemelson/MIT Program","Pyron","Stacy","stacyp","EMPLOYEE"]
["SWETZEL@MIT.EDU","Manager of Engineering Facilities","Chemical Engineering","Wetzel","Stephen","swetzel","EMPLOYEE"]
[null,"Research Affiliate","Nuclear Science and Engineering","Foxhall","Henry","hfoxhall","EMPLOYEE"]
["QIAOLIU@MIT.EDU","Visiting Scientist","Nuclear Science and Engineering","Liu","Qiao","qiaoliu","EMPLOYEE"]
["IPA@MIT.EDU","Visiting Professor","Engineering Systems Division","Perez- Arriaga","Jose","ipa","EMPLOYEE"]
["SPINLER@MIT.EDU","Visiting Senior Lecturer","Engineering Systems Division","Spinler","Stefan","spinler","EMPLOYEE"]
["geng_tan@MIT.EDU",null,"Mechanical Engineering","Tan","Geng","geng_tan","STUDENT",4]
["SCHEINE@COMCAST.NET","Professor Emeritus","Sloan School of Management","Schein","Edgar","scheine","EMPLOYEE"]
["nafeyan@mit.edu","Senior Lecturer","Sloan School of Management","Afeyan","Noubar","nafeyan","EMPLOYEE"]
["pbentley@mit.edu","Senior Lecturer","Sloan School of Management","Bentley","Patricia","pbentley","EMPLOYEE"]
["debg@mit.edu","Director, Circulation and Marketing, SMR","Sloan School of Management","Gallagher","Deborah","debg","EMPLOYEE"]
["mmmccart@ucla.edu","Research Affiliate","Brain & Cognitive Sciences","McCarthy","Michelle","mmccart","EMPLOYEE"]
[null,"Visiting Scientist","Brain & Cognitive Sciences","Chen","Zhe","zhechen","EMPLOYEE"]
[null,"Research Affiliate","Brain & Cognitive Sciences","Merhar","Rebecca","rmerhar","EMPLOYEE"]
[null,"Research Affiliate","Brain & Cognitive Sciences","Olana","Deriba","olana","EMPLOYEE"]
[null,"Non-MIT Student Worker","Brain & Cognitive Sciences","Kelly","Jenna","kelly_j","EMPLOYEE"]
["cabernethy@mit.edu","Administrative Assistant I","Chemical Engineering","Abernethy","Craig","baptist","EMPLOYEE"]
[null,"Research Affiliate","Chemical Engineering","Sundaram","Mallikarjun","mallik","EMPLOYEE"]
["melmils@mit.edu","Communications Coordinator","Chemical Engineering","Miller","Melanie","melmils","EMPLOYEE"]
["thanhnga@MIT.EDU","Postdoctoral Fellow","Chemical Engineering","Tran","Thanh-Nga","thanhnga","EMPLOYEE"]
["krogman@MIT.EDU","Research Affiliate","Chemical Engineering","Krogman","Kevin","krogman","EMPLOYEE"]
["opk@MIT.EDU","Research Affiliate","Lab for Information & Decision Systems","Kreidl","Olivier","opk","EMPLOYEE"]
["MFILES@MIT.EDU","Administrative Assistant II","Department of Biological Engineering","Files","Mary","mfiles","EMPLOYEE"]
["DHARRING@MIT.EDU","Administrative Assistant II","Department of Biological Engineering","MacPhail","Denise","dharring","EMPLOYEE"]
["MROSS@MIT.EDU","Administrative Assistant II","Department of Biological Engineering","Ross","Marcia","mross","EMPLOYEE"]
["ecastilla@mit.edu","Associate Professor","Sloan School of Management","Castilla","Emilio","ecastill","EMPLOYEE"]
["farrellj@mit.edu","Client Systems Administrator","Sloan School of Management","Farrell","Joseph","farrellj","EMPLOYEE"]
["emilewis@mit.edu","Program Coordinator","Sloan School of Management","Lewis","Emily","emilewis","EMPLOYEE"]
["cjmurphy@mit.edu","Administrative Assistant I","Sloan School of Management","Murphy","Conor","cjmurphy","EMPLOYEE"]
["WYSLOUCH@MIT.EDU","Professor","Physics","Wyslouch","Boleslaw","wyslouch","EMPLOYEE"]
["SAVIOLI@MIT.EDU","Administrative Assistant II","Physics","Savioli","Nancy","savioli","EMPLOYEE"]
["LEVITOV@MIT.EDU","Professor","Physics","Levitov","Leonid","levitov","EMPLOYEE"]
["COPPI@MIT.EDU","Professor","Physics","Coppi","Bruno","bcoppi","EMPLOYEE"]
["marin@alum.mit.edu","Assistant Professor","Physics","Soljacic","Marin","soljacic","EMPLOYEE"]
[null,"Visiting Scientist","Chemical Engineering","Jiang","Shaoyi","syjiang","EMPLOYEE"]
["LEONARDE@MIT.EDU","Postdoctoral Associate","Chemical Engineering","Leonard","Effendi","leonarde","EMPLOYEE"]
["AKLYTTON@MIT.EDU","Postdoctoral Associate","Chemical Engineering","Lytton-Jean","Abigail","aklytton","EMPLOYEE"]
["GEROGIOR@MIT.EDU","Postdoctoral Associate","Chemical Engineering","Gerogiorgis","Dimitrios","gerogior","EMPLOYEE"]
["KRECCHIA@MIT.EDU","Senior Administrative Assistant","Department of Biological Engineering","Marzilli","Kristine","krecchia","EMPLOYEE"]
["ENDY@MIT.EDU","Visiting Assistant Professor","Department of Biological Engineering","Endy","Andrew","endy","EMPLOYEE"]
["hyungdo@MIT.EDU","Postdoctoral Associate","Department of Biological Engineering","Kim","Hyung-Do","hyungdo","EMPLOYEE"]
["LIANRONG@MIT.EDU","Postdoctoral Associate","Department of Biological Engineering","Wang","Lianrong","lianrong","EMPLOYEE"]
["drewk@mit.edu","Administrative Assistant I","Sloan School of Management","Kresman","Drew","drewk","EMPLOYEE"]
["SJOSLIN@MIT.EDU","Assistant Professor","Sloan School of Management","Joslin","Scott","sjoslin","EMPLOYEE"]
["KIMC@MIT.EDU","Administrative Assistant II","Sloan School of Management","Cowperthwaite","Kim","scnckim","EMPLOYEE"]
["JINETTE@MIT.EDU","Administrative Assistant II","Sloan School of Management","Ramos","Jinette","jinette","EMPLOYEE"]
["ERUNYON@MIT.EDU","Office Administrator","Sloan School of Management","Runyon","Eliana","erunyon","EMPLOYEE"]
["EFTAYLOR@MIT.EDU","Sr Research Scientist Emeritus","Physics","Taylor","Edwin","eftaylor","EMPLOYEE"]
["NERGIS@LIGO.MIT.EDU","Professor","Physics","Mavalvala","Nergis","nergis","EMPLOYEE"]
["tamarm@mit.edu","Visiting Student","Physics","Mentzel","Tamar","tamarm","EMPLOYEE"]
["NITYA@MIT.EDU","Postdoctoral Fellow","Physics","Kallivayalil","Nitya","nitya","EMPLOYEE"]
["CONRAD@MIT.EDU","Professor","Physics","Conrad","Janet","conrad","EMPLOYEE"]
["STEVEA@MIT.EDU","Postdoctoral Associate","Chemical Engineering","Abel","Steven","stevea","EMPLOYEE"]
["DRESSLER@MIT.EDU","Postdoctoral Associate","Chemical Engineering","Dressler","Haim","dressler","EMPLOYEE"]
["UJJAL@MIT.EDU","Postdoctoral Associate","Chemical Engineering","Das","Ujjal","ujjal","EMPLOYEE"]
["JMAC@MIT.EDU","Research Engineer","Civil and Environmental Engineering","MacFarlane","John","jmac","EMPLOYEE"]
["EINSTEIN@MIT.EDU","Professor","Civil and Environmental Engineering","Einstein","Herbert","einstein","EMPLOYEE"]
["MFLEURY@MIT.EDU","Postdoctoral Associate","Department of Biological Engineering","Fleury","Mark","mfleury","EMPLOYEE"]
[null,"Non-MIT Student Worker","Department of Biological Engineering","Romero","Adan","adanvr","EMPLOYEE"]
["YWANG11@MIT.EDU","Postdoctoral Associate","Department of Biological Engineering","Wang","Yu","ywang11","EMPLOYEE"]
[null,"Research Affiliate","Lab for Electromagnetic Electronic Sys","Goldfine","Neil","goldfine","EMPLOYEE"]
["JRMARKS@MIT.EDU","Sloan Fellows Career Advisor, Career Development","Sloan School of Management","Maximon","Janet","jrmarks","EMPLOYEE"]
["DWINSLOW@MIT.EDU","Senior Lecturer","Sloan School of Management","Winslow","Darcy","dwinslow","EMPLOYEE"]
["RUDIN@MIT.EDU","Assistant Professor","Sloan School of Management","Rudin","Cynthia","rudin","EMPLOYEE"]
["ENRIQUEM@MIT.EDU","Director, Client Relations","Sloan School of Management","Martinez-Lozano","Enrique","enriquem","EMPLOYEE"]
["CUBSTEAD@MIT.EDU","Administrative Officer","Physics","Cubstead","Matthew","cubstead","EMPLOYEE"]
["HBYU@MIT.EDU","Postdoctoral Associate","Picower Institute for Learning & Memory","Yu","Hongbo","hbyu","EMPLOYEE"]
["DINAC@MIT.EDU","Technical Assistant","Picower Institute for Learning & Memory","Rooney","Glendina","dinac","EMPLOYEE"]
["t_emery@mit.edu","Technical Assistant","Picower Institute for Learning & Memory","Emery","Travis","t_emery","EMPLOYEE"]
["rmao@mit.edu","document in Optix","Picower Institute for Learning & Memory","Mao","Rong","rmao","EMPLOYEE"]
["KEK@MIT.EDU","Research Affiliate","Civil and Environmental Engineering","Kruckemeyer","Kenneth","kek","EMPLOYEE"]
["EEADAMS@MIT.EDU","Senior Research Engineer & Lecturer","Civil and Environmental Engineering","Adams","Edward","eeadams","EMPLOYEE"]
["judah@mit.edu","Research Affiliate","Civil and Environmental Engineering","Cohen","Judah","jlcohen","EMPLOYEE"]
["LCUETO@MIT.EDU","Postdoctoral Associate","Civil and Environmental Engineering","Cueto-Felgueroso Landeira","Luis","lcueto","EMPLOYEE"]
["FURD@MIT.EDU","Sr Research Engineer and Associate Director of TPP","Center for Technology, Policy & Ind Dev","Field","Frank","furd","EMPLOYEE"]
["SHIELDS@MIT.EDU","LAI Program Manager","Center for Technology, Policy & Ind Dev","Shields","John","shields","EMPLOYEE"]
["llapide@MIT.EDU","Research Affiliate","Center for Transportation & Logistics","Lapide","Lawrence","llapide","EMPLOYEE"]
[null,"Research Affiliate","Center for Transportation & Logistics","Gurbuz","Mustafa","mgurbuz","EMPLOYEE"]
["RIYER@MIT.EDU","Assistant Professor","Sloan School of Management","Iyer","Rajkamal","riyer","EMPLOYEE"]
["THOLMSTR@MIT.EDU","Administrative Assistant II","Sloan School of Management","Holmstrom","Tammy","tholmstr","EMPLOYEE"]
["GHANSON@MIT.EDU","Sr. Human Resources Administrative Asst.","School of Science","Hanson","Garrett","ghanson","EMPLOYEE"]
["JCARLIN@MIT.EDU","Senior Administrative Assistant","Biology","Carlin","Judith","jcarlin","EMPLOYEE"]
["SHUYAN@MIT.EDU","Staff Affiliate","Biology","Chen","Shuyan","shuyan","EMPLOYEE"]
["nathan1@mit.edu","Postdoctoral Fellow","Picower Institute for Learning & Memory","Wilson","Nathan","nathan1","EMPLOYEE"]
["jw@alum.mit.edu","Research Affiliate","Picower Institute for Learning & Memory","Williams","James","jameshw","EMPLOYEE"]
["yanzhiw@mit.edu","Technical Assistant","Picower Institute for Learning & Memory","Wang","Yanzhi","yanzhiw","EMPLOYEE"]
["DBENDOR@MIT.EDU","Postdoctoral Fellow","Picower Institute for Learning & Memory","Bendor","Daniel","dbendor","EMPLOYEE"]
["AKIELIAD@MIT.EDU","Technical Assistant","Picower Institute for Learning & Memory","Dumornay","Stacey","akieliad","EMPLOYEE"]
["EABARCA@MIT.EDU","Postdoctoral Associate","Civil and Environmental Engineering","Abarca Cameo","Elena Maria","eabarca","EMPLOYEE"]
["FORNEYD@comcast.net","Adjunct Professor","Electrical Engineering-Computer Science","Forney","G","forney","EMPLOYEE"]
["MNARGI@MIT.EDU","Financial Assistant II","Electrical Engineering-Computer Science","Nargi","Maria","mnargi","EMPLOYEE"]
["GWW@MIT.EDU","Professor","Electrical Engineering-Computer Science","Wornell","Gregory","gww","EMPLOYEE"]
["DLB@MIT.EDU","Principal Research Scientist","Lab for Manufacturing & Productivity","Brock","David","dlb","EMPLOYEE"]
["SSH1@MIT.EDU","Research Scientist","Lab for Manufacturing & Productivity","Ho","Stephen","ssh1","EMPLOYEE"]
["JULIOUS@MIT.EDU","Visiting Associate Professor","Lab for Manufacturing & Productivity","Wang","Junyu","julious","EMPLOYEE"]
["HRLARSON@AOL.COM","Research Associate","Materials Processing Center","Larson","Harold","hrlarson","EMPLOYEE"]
["BOBSAUER@MIT.EDU","Salvador E. Luria Professor","Biology","Sauer","Robert","bobsauer","EMPLOYEE"]
["TABAKER@MIT.EDU","Whitehead Profesor & MacVicar Faculty Fellow","Biology","Baker","Tania","tabaker","EMPLOYEE"]
["GWALKER@MIT.EDU","Professor","Biology","Walker","Graham","gwalker","EMPLOYEE"]
["SPBELL@MIT.EDU","Professor","Biology","Bell","Stephen","spbell","EMPLOYEE"]
["pweigele@mit.edu","Research Affiliate","Biology","Weigele","Peter","pweigele","EMPLOYEE"]
["MINGNA@MIT.EDU","Postdoctoral Associate","Picower Institute for Learning & Memory","Liu","Mingna","mingna","EMPLOYEE"]
["KAMRAN@MIT.EDU","Principal Research Scientist","Spectroscopy Laboratory","Badizadegan","Kamran","kamran","EMPLOYEE"]
["MATT@SPACE.MIT.EDU","Sponsored Research Technical Staff","Kavli Inst for Astrophysics & Space Rsrh","Smith","Matthew","matrick","EMPLOYEE"]
[null,"Driver Utility","Kavli Inst for Astrophysics & Space Rsrh","Marolda","James","marolda","EMPLOYEE"]
["GLWILSON@MIT.EDU","Professor Emeritus","Electrical Engineering-Computer Science","Wilson","Gerald","glwilson","EMPLOYEE"]
["AVO@MIT.EDU","Ford Professor of Engineering","Electrical Engineering-Computer Science","Oppenheim","Alan","avo","EMPLOYEE"]
["SHAFI@CSAIL.MIT.EDU","RSA Professor of Computer Science and Engineering","Electrical Engineering-Computer Science","Goldwasser","Shafrira","shafi","EMPLOYEE"]
["ACSMITH@MIT.EDU","Professor Emeritus","Electrical Engineering-Computer Science","Smith","Arthur","acsmith","EMPLOYEE"]
["MTUPPER@ENTRAPHARMA.COM","Visiting Scientist","Materials Processing Center","Tupper","Malinda","mtupper","EMPLOYEE"]
["DOKAMOTO@MIT.EDU","Visiting Scientist","Materials Processing Center","Okamoto","Daisuke","dokamoto","EMPLOYEE"]
[null,"Research Affiliate","Materials Processing Center","Beyler","Andrew","abeyler","EMPLOYEE"]
["HIESTAND@MIT.EDU","Senior Communications Officer","School of Humanities, Arts, & Social Sci","Hiestand","Emily","hiestand","EMPLOYEE"]
["GRUBERJ@MIT.EDU","Professor of Economics/MacVicar Faculty Fellow","Economics","Gruber","Jonathan","gruberj","EMPLOYEE"]
["bwong@mit.edu","Visiting Scientist","Biology","Wong","Ben","bwong","EMPLOYEE"]
["zagriads@mit.edu","Temporary Research Scientist","Biology","Zagriadskaia","Ekaterina","zagriads","EMPLOYEE"]
[null,"Postdoctoral Associate","Biology","Mandal","Debabrata","mandal","EMPLOYEE"]
["milandv@MIT.EDU","Staff Affiliate","Biology","de Vries","Milan","milandv","EMPLOYEE"]
["kirthired@gmail.com","Postdoctoral Fellow","Biology","Reddy","Kirthi","kirthi","EMPLOYEE"]
["hzhou@MIT.EDU","Not available",null,"Zhou","Hao","hzhou","EMPLOYEE"]
["TKNIGHT@MIT.EDU","Professor","Architecture","Knight","Terry","tknight","EMPLOYEE"]
["CROSENBERG@ACENTECH.COM","Lecturer","Architecture","Rosenberg","Carl","crosen","EMPLOYEE"]
["MDENNIS@MIT.EDU","Professor","Architecture","Dennis","Michael","mdennis","EMPLOYEE"]
["EJDLUHOC@MIT.EDU","Professor Emeritus","Architecture","Dluhosch","Eric","ejdluhoc","EMPLOYEE"]
["Bill_Peake@MEEI.HARVARD.EDU","Professor Emeritus","Electrical Engineering-Computer Science","Peake","William","wmtpeake","EMPLOYEE"]
["EDEMAINE@MIT.EDU","Associate Professor","Electrical Engineering-Computer Science","Demaine","Erik","edemaine","EMPLOYEE"]
["KAERTNER@MIT.EDU","Professor","Electrical Engineering-Computer Science","Kaertner","Franz","kaertner","EMPLOYEE"]
["elfar@mit.edu","Associate Professor of EECS & HST","Electrical Engineering-Computer Science","Adalsteinsson","Elfar","elfar","EMPLOYEE"]
["ARDITI@MIT.EDU","Administrative Assistant","Economics","Arditi","John","arditi","EMPLOYEE"]
["SHOTLAND@MIT.EDU","Research Associate","Economics","Shotland","Marc","shotland","EMPLOYEE"]
["mrmeehan@mit.edu","Office Assistant II","Economics","Meehan","Mary","mrmeehan","EMPLOYEE"]
["VSHARMA@JHSPH.EDU","Medical Scientist","Economics","Sharma","Vandana","sharmav","EMPLOYEE"]
["JAMES.ANDERSON.1@BC.EDU","Visiting Professor","Economics","Anderson","James","anders0n","EMPLOYEE"]
["AMPW@MIT.EDU","Staff Affiliate","Biology","Price-Whelan","Alexa","ampw","EMPLOYEE"]
["BEAHN@MIT.EDU","Postdoctoral Fellow","Biology","Ahn","Bo-Eun","beahn","EMPLOYEE"]
[null,"Staff Affiliate","Biology","Ferluga","Jennifer","ferlugaj","EMPLOYEE"]
["AVAUGHN@MIT.EDU","Postdoctoral Associate","Biology","Vaughn","Allyson","avaughn","EMPLOYEE"]
["LEONGAI@MIT.EDU","Postdoctoral Associate","Biology","Gaydukov","Leonid","leongai","EMPLOYEE"]
["umb@mit.edu","Associate Professor","Architecture","Bauer","Ute Meta","umb","EMPLOYEE"]
["NCORREA@MIT.EDU","Lecturer","Architecture","Correa-Mehrotra","Nondita","ncorrea","EMPLOYEE"]
[null,"Visiting Scholar","Architecture","Moro","Alessandra","alemoro","EMPLOYEE"]
[null,"Visiting Lecturer","Center for Real Estate","Ludwig","Nancy","nludwig","EMPLOYEE"]
["CIBAXTER@MIT.EDU","Principal Research Scientist & Lecturer","Urban Studies & Planning","Baxter","Christie","cibaxter","EMPLOYEE"]
["NICKOLAI@MIT.EDU","Douglas T Ross Career Dev Assist Prof of Software","Electrical Engineering-Computer Science","Zeldovich","Nickolai","kolya","EMPLOYEE"]
["YANNAS@MIT.EDU","Professor of Polymer Science & Engineering","Mechanical Engineering","Yannas","Ioannis","yannas","EMPLOYEE"]
["PAULS@MIT.EDU","Professor","Mechanical Engineering","Sclavounos","Paul","pauls","EMPLOYEE"]
["HSMARCUS@MIT.EDU","Professor of Marine Systems","Mechanical Engineering","Marcus","Henry","hsmarcus","EMPLOYEE"]
["sgh2@mit.edu","Associate Professor","Anthropology Program","Helmreich","Stefan","sgh2","EMPLOYEE"]
["JINZHANG@MIT.EDU","Lecturer II","Foreign Languages & Literature Section","Zhang","Jin","jinzhang","EMPLOYEE"]
["SOTO@MIT.EDU","Lecturer","Foreign Languages & Literature Section","Soto","Lissette","soto","EMPLOYEE"]
["RAMOSC@MIT.EDU","Visiting Associate Professor","Foreign Languages & Literature Section","Ramos","Carlos","ramosc","EMPLOYEE"]
["capozzol@mit.edu","Lister Career Development Associate Professor","History Section","Capozzola","Christopher","capozzol","EMPLOYEE"]
[null,"Staff Affiliate","Biology","Kloss","Ellen","ekloss","EMPLOYEE"]
["STUBBE@MIT.EDU","Novartis Prof of Chemistry and Prof of Biology","Chemistry","Stubbe","JoAnne","stubbe","EMPLOYEE"]
["SWEENEYK@MIT.EDU","Administrative Assistant II","Chemistry","Sweeney","Kathy","sweeneyk","EMPLOYEE"]
["COY@MIT.EDU","Research Affiliate","Chemistry","Coy","Stephen","coy","EMPLOYEE"]
["shyue@MIT.EDU",null,"Materials Science and Eng","Ong","Shyue Ping","shyue","STUDENT","G"]
["DEMON@MIT.EDU","Professor","Urban Studies & Planning","de Monchaux","Jean","demon","EMPLOYEE"]
["ratti@media.mit.edu","Associate Professor of the Practice","Urban Studies & Planning","Ratti","Carlo","ratti","EMPLOYEE"]
["dsk@mit.edu","Director, Computer Resource Network","Urban Studies & Planning","Kincaid","Duncan","dsk","EMPLOYEE"]
[null,"Visiting Scholar","Urban Studies & Planning","Ferreira","Sebastiao","mendonca","EMPLOYEE"]
["SRINI@MIT.EDU","Senior Research Scientist","Mechanical Engineering","Srinivasan","Mandayam","srini","EMPLOYEE"]
["jlsmith@mit.edu","Professor without Tenure/Retired","Mechanical Engineering","Smith","Joseph","jlsmith","EMPLOYEE"]
["victang@MIT.EDU","Postdoctoral Associate","Mechanical Engineering","Tang","Victor","victang","EMPLOYEE"]
["YUMING@MIT.EDU","Principal Research Scientist","Mechanical Engineering","Liu","Yuming","yuming","EMPLOYEE"]
["POLIQUIN@MIT.EDU","Postdoctoral Fellow","History Section","Poliquin","Rachel","poliquin","EMPLOYEE"]
["PSDLIT@MIT.EDU","Professor","Literature Section","Donaldson","Peter","psdlit","EMPLOYEE"]
["jbreen@mit.edu","Administrative Officer","Literature Section","Breen","Jacqueline","jbreen","EMPLOYEE"]
["BRODY@MIT.EDU","Professor of Theater Arts","Music and Theater Arts Section","Brody","Alan","brody","EMPLOYEE"]
["JEANRIFE@MIT.EDU","Lecturer","Music and Theater Arts Section","Rife","Jean","jeanrife","EMPLOYEE"]
["vgardner@mit.edu","Administrative Assistant II","Music and Theater Arts Section","Gardner","Vanessa","vgardner","EMPLOYEE"]
["jayanta@mit.edu","Postdoctoral Associate","Chemistry","Haldar","Jayanta","jayanta","EMPLOYEE"]
["sfowler@mit.edu","Administrative Assistant II","Chemistry","Fowler","Sarah","sfowler","EMPLOYEE"]
["ZPOPOVIC@MIT.EDU","Postdoctoral Associate","Chemistry","Popovic","Zoran","zpopovic","EMPLOYEE"]
["MURAMATU@MIT.EDU","Postdoctoral Fellow","Chemistry","Muramatsu","Wataru","muramatu","EMPLOYEE"]
["CGIRO@MIT.EDU","Postdoctoral Fellow","Chemistry","Giro Manas","Carlos","cgiro","EMPLOYEE"]
["SRIDARAN@MIT.EDU","Research Fellow","Urban Studies & Planning","Sridaran","Lakshmi","sridaran","EMPLOYEE"]
["KGRECO@MIT.EDU","Administrative Assistant II","Urban Studies & Planning","Greco","Kirsten","kgreco","EMPLOYEE"]
["CHANHOK@MIT.EDU","Research Fellow","Urban Studies & Planning","Kim","Chanho","chanhok","EMPLOYEE"]
[null,"Research Fellow","Urban Studies & Planning","Brand","Daleen","dbrand","EMPLOYEE"]
[null,"Research Fellow","Urban Studies & Planning","McDonald","Elizabeth","libmac","EMPLOYEE"]
["tslee@mit.edu","Lecturer","Mechanical Engineering","Lee","Taesik","tslee","EMPLOYEE"]
["curcio@mit.edu","Research Engineer","Mechanical Engineering","Curcio","Joseph","curcio","EMPLOYEE"]
["hyungsuk@MIT.EDU","Postdoctoral Associate","Mechanical Engineering","Lee","Hyungsuk","hyungsuk","EMPLOYEE"]
["gas@MIT.EDU","Postdoctoral Associate","Mechanical Engineering","Pelekanakis","Konstantinos","gas","EMPLOYEE"]
["jmatson@mit.edu","Webmaster","Mechanical Engineering","Matson","Jeffrey","jmatson","EMPLOYEE"]
["wcorbett@mit.edu","Director of Student Writing Activities","Program in Writing & Humanistic Studies","Corbett","William","wcorbett","EMPLOYEE"]
["PERELMAN@MIT.EDU","Director, Writing Across the Curriculum","Program in Writing & Humanistic Studies","Perelman","Leslie","perelman","EMPLOYEE"]
["breindel@mit.edu","Lecturer","Program in Writing & Humanistic Studies","Breindel","Harlan","breindel","EMPLOYEE"]
["JDCOHEN@MIT.EDU","Postdoctoral Fellow","Chemistry","Cohen","Justin","jdcohen","EMPLOYEE"]
["MLEVINE@MIT.EDU","Postdoctoral Fellow","Chemistry","Levine","Mindy","mlevine","EMPLOYEE"]
[null,"Postdoctoral Fellow","Chemistry","Aye","Yimon","yimonaye","EMPLOYEE"]
["YONGZ@MIT.EDU","Postdoctoral Fellow","Chemistry","Zhang","Yong","yongz","EMPLOYEE"]
["DCHENO@MIT.EDU","Postdoctoral Fellow","Chemistry","Chenoweth","David","dcheno","EMPLOYEE"]
["AGALLANT@MIT.EDU","Sponsored Research Technical Staff","Laboratory for Nuclear Science","Gallant","Andrew","agallant","EMPLOYEE"]
["BUCKLEY@MIT.EDU","Mechanic A","Laboratory for Nuclear Science","Casali","Francis","amelia04","EMPLOYEE"]
["SUGIYAMA@MIT.EDU","Principal Research Scientist","Laboratory for Nuclear Science","Sugiyama","Linda","sugiyama","EMPLOYEE"]
["CHRIS@BATES.MIT.EDU","Senior Research Scientist","Laboratory for Nuclear Science","Tschalaer","Christoph","christ","EMPLOYEE"]
["sthompso@lns.mit.edu","Linux Administrator","Laboratory for Nuclear Science","Thompson","Sean","sthompso","EMPLOYEE"]
["rudner@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Rudner","Mark","rudner","EMPLOYEE"]
["zhwang@mit.edu","Postdoctoral Associate","Research Laboratory of Electronics","Wang","Zheng","zhwang","EMPLOYEE"]
["BYLANDER@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Bylander","Jonas","bylander","EMPLOYEE"]
[null,"Visiting Scholar","Research Laboratory of Electronics","Hofferberth","Sebastian","hofferbe","EMPLOYEE"]
["JeffreyNewton@mit.edu","Vice President","Vice Pres for Resource Development","Newton","Jeffrey","jlnewton","EMPLOYEE"]
["ladler@mit.edu","Administrative Assistant","Office of Institutional Initiatives","Adler","Laura","ladler","EMPLOYEE"]
["JSAGER@MIT.EDU","Director of Gift Planning","Office of Gift Planning","Sager","Judith","jsager","EMPLOYEE"]
["RLISAD@MIT.EDU","Dir., Programming and Systems Support","Office of Development Services","George","Lisa","rlisad","EMPLOYEE"]
["JANEM@MIT.EDU","Acquisitions Editor","MIT Press","Macdonald","Jane","janem","EMPLOYEE"]
["SDWARNE@MIT.EDU","Graphics Production Coordinator","MIT Press","Warne","Sharon","sdwarne","EMPLOYEE"]
["erikav@mit.edu","Associate Sales Manager","MIT Press","Valenti","Erika","erikav","EMPLOYEE"]
["ndomaoan@mit.edu","Admin Asst and Fulfillment System Specialist","MIT Press","Domaoan","Napoleon","ndomaoan","EMPLOYEE"]
["LACALLEN@MIT.EDU","Acquisitions Assistant","MIT Press","Callen","Laura","lacallen","EMPLOYEE"]
["MEIFENG@MIT.EDU","Senior Postdoctoral Associate","Laboratory for Nuclear Science","Lin","Meifeng","meifeng","EMPLOYEE"]
[null,"Visiting Scientist","Laboratory for Nuclear Science","McNabb","Ronald","rmcnabb","EMPLOYEE"]
["PAT_CUNNINGHAM@HMS.HARVARD.EDU","Manager, HST AT HMS","Harvard/MIT Division of HST","Cunningham","Patricia","pcunning","EMPLOYEE"]
["ADAZ@MIT.EDU","Senior Administrative Assistant","Harvard/MIT Division of HST","Ziolkowski","Ada","adaz","EMPLOYEE"]
[null,"Visiting Scientist","Research Laboratory of Electronics","Czirjak Csete","Maria","mcsete","EMPLOYEE"]
[null,"Visiting Engineer","Research Laboratory of Electronics","Hamidalddin","Ahmed","ahamid","EMPLOYEE"]
["TENGNER@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Tengner","Maria","tengner","EMPLOYEE"]
[null,"Visiting Scholar","Research Laboratory of Electronics","Bhagat","Ali Asgar","abhagat","EMPLOYEE"]
["PMN@MIT.EDU","Support Manager, Technology Operations","Libraries","Nicholas","Pamela","pmn","EMPLOYEE"]
["nmims@mit.edu","Stewardship and Donor Relations Officer","Office of Development Services","Mims","Nancye","nmims","EMPLOYEE"]
["GRIFFINK@MIT.EDU","Administrative Assistant II","Office of Leadership Giving","Griffin","Kathleen","griffink","EMPLOYEE"]
["JPESSO@MIT.EDU","Development Associate","Office of Leadership Giving","Pesso","Johanna","jpesso","EMPLOYEE"]
["OBERAI@MIT.EDU","Assoc Director of Corporate Relations","Corporate Relations/Indust Liaison Prog","Oberai-Soltz","Rachel","oberai","EMPLOYEE"]
[null,"Senior Acquisitions Editor, MIT Press","MIT Press","Laughlin","Philip","laughlin","EMPLOYEE"]
["alice.dragoon@technologyreview.com","Senior Editor, MIT News","Technology Review","Leightheiser","Alice","adragoon","EMPLOYEE"]
["TIM.CURRAN@TECHNOLOGYREVIEW.COM","Staff Accountant","Technology Review","Curran","Timothy","tcurran","EMPLOYEE"]
["joshf@mit.edu","Assistant Director for Finance and Administration","Institute for Soldier Nanotechnologies","Freedman","Joshua","joshf","EMPLOYEE"]
["PARIKH@MIT.EDU","Research Affiliate","Harvard/MIT Division of HST","Parikh","Sahil","parikh","EMPLOYEE"]
["RPADERA@PARTNERS.ORG","HST Affiliated Faculty","Harvard/MIT Division of HST","Padera","Robert","rpadera","EMPLOYEE"]
["danen@mit.edu","Research Affiliate","Harvard/MIT Division of HST","Danenberg","Haim","danen","EMPLOYEE"]
["slapidus@helicosbio.com","Senior Lecturer","Harvard/MIT Division of HST","Lapidus","Stanley","slapidus","EMPLOYEE"]
["axel61@mit.edu","Postdoctoral Associate","Harvard/MIT Division of HST","Esser","Axel","axel61","EMPLOYEE"]
["FEIDEN@MIT.EDU","Library Storage Annex Supervisor","Libraries","Feiden","Melissa","feiden","EMPLOYEE"]
["KGLAVASH@MIT.EDU","Associate Director for Administration","Libraries","Glavash","Keith","kglavash","EMPLOYEE"]
["MJYUEN@MIT.EDU","Library Assistant, Cataloging & Metadata Services","Libraries","Yuen","Mary Jeanne","mjyuen","EMPLOYEE"]
["MCNEILLH@MIT.EDU","Data Services & Economics Librarian","Libraries","McNeill","Katherine","mcneillh","EMPLOYEE"]
["hsu@ilp.mit.edu","Senior Industrial Liaison Officer","Corporate Relations/Indust Liaison Prog","Hsu","Charles","memstar","EMPLOYEE"]
["MJKELLY@MIT.EDU","Managing Dir, Marketable Alternatives","MIT Investment Management Company","Kelly","Martin","mjkelly","EMPLOYEE"]
["KEN.WILLIAMS@MIT.EDU","Senior Real Estate Officer","MIT Investment Management Company","Williams","Kenneth","kenwill","EMPLOYEE"]
["atiku@mit.edu","Tax Manager","Controller and Accounting Services","Tiku","Anshu","atiku","EMPLOYEE"]
["mcaulfie@mit.edu","Financial Assistant II","Institute for Soldier Nanotechnologies","Caulfield","Maureen","mcaulfie","EMPLOYEE"]
["WATKO@MIT.EDU","Visiting Scientist","Ctr for Education Computing Initiatives","Watkins","Craig","watko","EMPLOYEE"]
["YIP@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Yip","Anita","an17131","EMPLOYEE"]
["SPIERCE@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Pierce","Sharon","sh16161","EMPLOYEE"]
["DANC@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Callahan","Daniel","da12606","EMPLOYEE"]
["jslittle@mit.edu","Research Affiliate","Harvard/MIT Division of HST","Goodwin","Jesse","jslittle","EMPLOYEE"]
["jnichol@mit.edu","Research Affiliate","Harvard/MIT Division of HST","Nichol","Jason","jnichol","EMPLOYEE"]
["brigham@MIT.EDU","Research Affiliate","Harvard/MIT Division of HST","Brigham","Mark","brigham","EMPLOYEE"]
["roshini@MIT.EDU","Technical Assistant","Harvard/MIT Division of HST","Zachariah","Roshini","roshini","EMPLOYEE"]
["j_morris@mit.edu","Digital Imaging Supervisor/Tech Consult","Libraries","Morris","Jennifer","j_morris","EMPLOYEE"]
["MKIMPTON@MIT.EDU","DSpace Consortium Executive Director","Libraries","Kimpton","Michele","mkimpton","EMPLOYEE"]
["SAULEAN@MIT.EDU","Monograph Copy Cataloger","Libraries","Saulean","Daniel","saulean","EMPLOYEE"]
["RGOHIL@MIT.EDU","Public Services Support Associate, Barker Library","Libraries","Gohil","Roshni","rgohil","EMPLOYEE"]
["EFS@MIT.EDU","Senior Internal Auditor","Audit Division","Shea","Eileen","efs","EMPLOYEE"]
["MORY@MIT.EDU","Technical Instructor","Edgerton Center","Moriarty","Edward","mory","EMPLOYEE"]
["BRIDBURG@MIT.EDU","Director, Human Resources","Dean for Undergraduate Education","Bridburg","Sharon","bridburg","EMPLOYEE"]
["LRB@MIT.EDU","Director, TLL & Senior Lecturer","Dean for Undergraduate Education","Breslow","Lori","lrb","EMPLOYEE"]
["HNDRSON@MIT.EDU","Director","Student Support Services","Henderson","Arnold","hndrson","EMPLOYEE"]
["JTHERIAULT@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Theriault","Joseph","jo8418","EMPLOYEE"]
["chestnut@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Chang","Kimberlee","ki17487","EMPLOYEE"]
["INGWERSEN@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Ingwersen","Philip","ph4435","EMPLOYEE"]
["pphu@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Phu","Phillip","ph15625","EMPLOYEE"]
["SNEETU@MIT.EDU","Postdoctoral Associate","Harvard/MIT Division of HST","Singh","Neetu","sneetu","EMPLOYEE"]
["KANNAN@MIT.EDU","Postdoctoral Associate","Harvard/MIT Division of HST","Tharakaraman","Kannan","kannan","EMPLOYEE"]
[null,"HST - Affiliated Faculty","Harvard/MIT Division of HST","Strymish","Judith","ms11481","EMPLOYEE"]
["STEVENSK@MIT.EDU","Staff Affiliate","Harvard/MIT Division of HST","Stevens","Kelly","stevensk","EMPLOYEE"]
[null,"Visiting Scientist","Clinical Research Center","Makimura","Hideo","hideom","EMPLOYEE"]
["HARGREAVES@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Hargreaves","Jeffrey","je17288","EMPLOYEE"]
["MARYGAL@MIT.EDU","Administrative Assistant II","MIT Energy Initiative","Gallagher","Mary","marygal","EMPLOYEE"]
["frankie@MIT.EDU","Postdoctoral Associate","MIT Energy Initiative","O'Sullivan","Francis","frankie","EMPLOYEE"]
[null,"Visiting Scholar","MIT Energy Initiative","Aoki","Shuma","s_aoki","EMPLOYEE"]
["CHENYH@MIT.EDU","Postdoctoral Associate","MIT Energy Initiative","Chen","Yen-Heng","chenyh","EMPLOYEE"]
["KATYQ@MIT.EDU","Housemaster","Dean for Student Life","Quinn","Katherine","katyq","EMPLOYEE"]
["JSORIERO@MIT.EDU","Department Head/Associate Professor","Dean for Student Life - Dept Heads","Soriero","Julie","jsoriero","EMPLOYEE"]
["KARENJ@MIT.EDU","Analyst Programmer II","Admissions Office","Johnson","Karen","karenj","EMPLOYEE"]
["eyunes@mit.edu","Senior Administrative Assistant","Admissions Office","Yunes","Erin","eyunes","EMPLOYEE"]
["SWANN@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Swann","Jonquil","jo16034","EMPLOYEE"]
["DOWNS@LL.MIT.EDU","Part-time Flexible/LL","Lincoln Laboratory","Downs","George","ge13122","EMPLOYEE"]
["WMB@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Bynoe","Wayne","wa12669","EMPLOYEE"]
["KAT@LL.MIT.EDU","Computer Operator III","Lincoln Laboratory","Atkinson","Karl","ka9673","EMPLOYEE"]
["GGIMLER@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Gimler","Gregory","gr17304","EMPLOYEE"]
["DRAGONY@MIT.EDU","Postdoctoral Fellow","Center for Environmental Health Sciences","Fu","Dragony","dragony","EMPLOYEE"]
["mershin@mit.edu","Research Scientist","Center for Biomedical Engineering","Mershin","Andreas","mershin","EMPLOYEE"]
["SUNWQ@MIT.EDU","Visiting Scholar","Leaders for Global Operations Program","Sun","Weiqiang","sunwq","EMPLOYEE"]
[null,"Technical Instructor","Aerospace Studies","Frank","Ryan","rjfrank","EMPLOYEE"]
["NCAISSIE@MIT.EDU","Coeus Support Specialist","Office of Sponsored Programs","Donahue","Noelle","ncaissie","EMPLOYEE"]
["SDOWDY@MIT.EDU","Dir, Electronic Research Administration","Office of Sponsored Programs","Dowdy","Stephen","sdowdy","EMPLOYEE"]
["CROME@MIT.EDU","Grant/Contract Administrator","Office of Sponsored Programs","Rome","Chanell","crome","EMPLOYEE"]
["MJPOTTER@MIT.EDU","Senior Administrative Assistant, EHS","Environment, Health & Safety Office","Kavlakli","Melissa","mjpotter","EMPLOYEE"]
[null,"Admissions Counselor for Communications","Admissions Office","Peterson","Chris","petey","EMPLOYEE"]
["HLAW@MIT.EDU","Career Assistant","Global Education & Career Developmnt Ctr","Law","Heather","hlaw","EMPLOYEE"]
["SHIRLT@MIT.EDU","Coordinator, Registration Services","Registrar's Office","Thompson","Shirley","shirlt","EMPLOYEE"]
["jzdon@mit.edu","Registrarial Assistant II","Registrar's Office","Zdon","Jessica","jzdon","EMPLOYEE"]
["JSS@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Smokelin","John-Scott","jo15586","EMPLOYEE"]
["JCOOMBS@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Coombs","Jeremy","je18124","EMPLOYEE"]
["mjleahy@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Leahy","Matthew","ma18314","EMPLOYEE"]
["dmarden@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Marden","David","da17381","EMPLOYEE"]
["hlambert@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Lambert","Hendrick","he18911","EMPLOYEE"]
["CINDYO@MIT.EDU","Senior Business Systems Analyst","Information Services & Technology","DeSimone","Cynthia","cindyo","EMPLOYEE"]
["BOWSER@MIT.EDU","Senior IT Consultant","Information Services & Technology","Bowser","Deborah","bowser","EMPLOYEE"]
["FURT@MIT.EDU","Senior Data Center Specialist","Information Services & Technology","Furtado","William","furt","EMPLOYEE"]
["KNYZIO@MIT.EDU","Web Content Analyst","Information Services & Technology","Nyzio","Kristine","knyzio","EMPLOYEE"]
["jwadams@mit.edu","Officer, EHS","Environment, Health & Safety Office","Adams","Justin","jwadams","EMPLOYEE"]
["bretdyer@mit.edu","Officer, EHS","Environment, Health & Safety Office","Dyer","Bret","bretdyer","EMPLOYEE"]
["DCORMIER@MIT.EDU","Senior Technician, EHS","Environment, Health & Safety Office","Cormier","Diane","dcormier","EMPLOYEE"]
["YKUBOTA@MIT.EDU","Research Scientist","McGovern Institute for Brain Research","Kubota","Yasuo","ykubota","EMPLOYEE"]
["jmarsala@mit.edu","Student Account Counselor","Student Financial Services","Marsala","Jason","jmarsala","EMPLOYEE"]
["BRPUFFER@MIT.EDU","Data Analyst","Student Financial Services","Puffer","Brendon","brpuffer","EMPLOYEE"]
["RJTYLER@MIT.EDU","Communications Coordinator","Office of the VP for Institute Affairs","Tyler","Rebecca","rjtyler","EMPLOYEE"]
["dipronio@mit.edu","Financial Asst II, Conference Services","Office of the VP for Institute Affairs","DiPronio","Nancy","dipronio","EMPLOYEE"]
[null,"Patrol Officer","Campus Police","West","Joseph","jswest","EMPLOYEE"]
["rsheth@ll.mit.edu","LL - Associate Staff","Lincoln Laboratory","Sheth","Rishit","ri18843","EMPLOYEE"]
["SDICKERSON@LL.MIT.EDU","Administrative Staff","Lincoln Laboratory","Dickerson","Stephen","st19216","EMPLOYEE"]
["kirkanderson@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Anderson","Kirk","ki20223","EMPLOYEE"]
["KURT.WULFF@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Wulff","Kurt","ku21645","EMPLOYEE"]
["HEATHER.PALMERI@LL.MIT.EDU","Summer Assistant/LL","Lincoln Laboratory","Palmeri","Heather","he21793","EMPLOYEE"]
["PEPSIKID@MIT.EDU","Team Leader, Desktop Renewal","Information Services & Technology","Campbell","Brian","pepsikid","EMPLOYEE"]
["MARYZ@MIT.EDU","Team Leader, Adaptive Technology (ATIC)","Information Services & Technology","Ziegler","Mary","maryz","EMPLOYEE"]
["JTGUY@MIT.EDU","Senior Computer Assistant","Information Services & Technology","Guy","John","jtguy","EMPLOYEE"]
["RIDGWAY@MIT.EDU","Technical Writer","Information Services & Technology","Ridgway","Lee","ridgway","EMPLOYEE"]
["pielli@mit.edu","Technical Assistant","McGovern Institute for Brain Research","Pielli","Grant","pielli","EMPLOYEE"]
["ledia@mit.edu","Postdoctoral Fellow","McGovern Institute for Brain Research","Fernandez Hernandez","Maria Ledia","ledia","EMPLOYEE"]
["SCORREIA@MIT.EDU","Postdoctoral Associate","McGovern Institute for Brain Research","dos Santos Correia","Susana","scorreia","EMPLOYEE"]
[null,"Visiting Scholar","McGovern Institute for Brain Research","Golomb","Julie","jgolomb","EMPLOYEE"]
["jpopp@mit.edu","Sergeant","Campus Police","Colwell-Popp","Janet","jpopp","EMPLOYEE"]
["bri1818@mit.edu","Patrol Officer","Campus Police","Delaney","Brian","bri1818","EMPLOYEE"]
[null,"Clinic Assistant","Medical","Foti","Mary","fotima","EMPLOYEE"]
["DWYE@MED.MIT.EDU","Nurse Manager, Inpatient Service","Medical","Dwyer","Cathleen","cadwyer","EMPLOYEE"]
["POWE@MED.MIT.EDU","Clinic Assistant I","Medical","Powe","Glenda","gjpp","EMPLOYEE"]
["S.KARASEK@LL.MIT.EDU","Coop Nu/LL","Lincoln Laboratory","Karasek","Stephen","st21836","EMPLOYEE"]
["lorente@ll.mit.edu","Technical Artist/LL","Lincoln Laboratory","Lorente","Mary","ma16206","EMPLOYEE"]
["DTREMBLAY@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Tremblay","David","da15953","EMPLOYEE"]
["GFMACKEY@LL.MIT.EDU","LL - Specialist","Lincoln Laboratory","Mackey","George","ge7112","EMPLOYEE"]
["SORINA@MIT.EDU","Programmer Analyst","Information Services & Technology","Menlibai","Sorina","sorina","EMPLOYEE"]
["rroman@mit.edu","Team Leader, Logistics Team","Information Services & Technology","Romanowicz","Robert","rroman","EMPLOYEE"]
["SONG@ALUM.MIT.EDU","Project Director, HPCC & IT-SPARCC","Information Services & Technology","Song","Taeminn","taeminn","EMPLOYEE"]
["bryanm1@mit.edu","Administrative Assistant II","Information Services & Technology","Murray","Bryan","bryanm1","EMPLOYEE"]
["peveraer@MIT.EDU",null,"Physics","Everaerts","Pieter","peveraer","STUDENT","G"]
["tmstone@mit.edu","Executive Vice President and Treasurer","Office of the President","Stone","Theresa","tmstone","EMPLOYEE"]
["AWEINBER@MIT.EDU","Human Resources Coordinator","Office of the President","Weinberger","Aaron","aweinber","EMPLOYEE"]
[null,"Custodian","Haystack Observatory","Moloney","Joseph","jmoloney","EMPLOYEE"]
["KCASSIDY@HAYSTACK.MIT.EDU","Purchasing Assistant","Haystack Observatory","Cassidy","Karen","kcassid","EMPLOYEE"]
[null,"Clinic Assistant I","Medical","Ifill","Sonia","ifil","EMPLOYEE"]
["KOND@MED.MIT.EDU","Pharmacy Technician","Medical","Kondratiuk","Sandra","skondrat","EMPLOYEE"]
[null,"Physician","Medical","Kantrowitz","Paul","pkantrow","EMPLOYEE"]
["bopp@med.mit.edu","Nurse-Inpatient Unit","Medical","Boppe","Ann","abboppe","EMPLOYEE"]
["puib@med.mit.edu","Nurse Coordinator, Urgent Care","Medical","Puibello","Janis","puib","EMPLOYEE"]
["RBOISVERT@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Boisvert","Robert","ro11932","EMPLOYEE"]
["ELLENS@LL.MIT.EDU","Administrative Assistant II","Lincoln Laboratory","Scaringi","Ellen","scarine","EMPLOYEE"]
["MICHAEL@LL.MIT.EDU","LL - Associate Staff","Lincoln Laboratory","Michael","Lance","la15019","EMPLOYEE"]
["JVANDER@LL.MIT.EDU","Administrative Assistant I","Lincoln Laboratory","Vanderhorst","Judy","ju15791","EMPLOYEE"]
["HSIU@LL.MIT.EDU","LL - Senior Staff","Lincoln Laboratory","Han","Hsiu","han","EMPLOYEE"]
["tnj@mit.edu","Senior IT Security Consultant","Information Services & Technology","Jagatic","Tom","tnj","EMPLOYEE"]
["LAVALLCH@MIT.EDU","Manager, Departmental IT Resources","Information Services & Technology","Lavallee","Christopher","lavallch","EMPLOYEE"]
["SEGALOFF@MIT.EDU","Special Assistant to VP","Information Services & Technology","Segaloff","David","segaloff","EMPLOYEE"]
["JTFLEM@MIT.EDU","Consultant, Dept IT Resources","Information Services & Technology","Fleming","Justin","jtflem","EMPLOYEE"]
["CLONSDALE@HAYSTACK.MIT.EDU","Director","Haystack Observatory","Lonsdale","Colin","cjl","EMPLOYEE"]
["jsoohoo@haystack.mit.edu","Technical Assistant","Haystack Observatory","SooHoo","Jason","jsoohoo","EMPLOYEE"]
["RUSSMC@HAYSTACK.MIT.EDU","Research Engineer","Haystack Observatory","McWhirter","Stephen","russmc","EMPLOYEE"]
["SUEK@MIT.EDU","Senior Administrative Assistant","Office of the Provost","Kaufman","Susan","suek","EMPLOYEE"]
["zela@med.mit.edu","Psychiatric Clinical Nurse Specialist","Medical","Zelas","Laurie","zela","EMPLOYEE"]
["hsix@med.mit.edu","Psychologist","Medical","Hsi","Xiaolu","hsix","EMPLOYEE"]
[null,"Dental Hygienist","Medical","Doucet","Mary","douc","EMPLOYEE"]
["fusc@med.mit.edu","MIT Health Plans Enrollment Administratr","Medical","Fuschetto","Sara","fusc","EMPLOYEE"]
[null,"Per Diem - Nurse Practitioner","Medical","Curran","Meghan","mcurran","EMPLOYEE"]
["HEBERT@LL.MIT.EDU","LL - Assistant Group Leader","Lincoln Laboratory","Hebert","Louis","hebert","EMPLOYEE"]
["COHEN@LL.MIT.EDU","LL - Group Leader","Lincoln Laboratory","Cohen","Kevin","ke15815","EMPLOYEE"]
["BOBG@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Giovannucci","Robert","ro11401","EMPLOYEE"]
["DJEBEL@LL.MIT.EDU","LL - Associate Group Leader","Lincoln Laboratory","Ebel","David","da12877","EMPLOYEE"]
["MZHOVNIR@MIT.EDU","Senior Business Systems Analyst","Information Services & Technology","Zhovnirovsky","Margarita","mzhovnir","EMPLOYEE"]
["RAMOS@PSFC.MIT.EDU","Principal Research Scientist","Plasma Science and Fusion Center","Ramos","Jesus","jjramos","EMPLOYEE"]
["SHAPIRO@PSFC.MIT.EDU","Research Scientist","Plasma Science and Fusion Center","Shapiro","Michael","shapiro","EMPLOYEE"]
["cauley@psfc.mit.edu","Project Technician Electro - Mechanical","Plasma Science and Fusion Center","Cauley","Charles","cauley","EMPLOYEE"]
["SCHMIDT@MTL.MIT.EDU","Prof. Elec Eng-Computer Sci. & Associate Provost","Office of the Provost","Schmidt","Martin","maschmid","EMPLOYEE"]
["mottley@mit.edu","Administrative Assistant II","Office of the Provost","Mottley","Cheryl","mottley","EMPLOYEE"]
["ruizvn@mit.edu","Asst Director, International Scholars Of","Office of the Provost","Ruiz","Vivian","ruizvn","EMPLOYEE"]
["DSTIDSEN@MIT.EDU","Exhibitions Manager","Museum","Stidsen","Donald","dstidsen","EMPLOYEE"]
["RMEISNER@MIT.EDU","Director of Programs, Museum","Museum","Meisner","Robin","rmeisner","EMPLOYEE"]
["FOUN@MED.MIT.EDU","Cook/Dietary Aide","Medical","Fountaine","Christopher","cfoun","EMPLOYEE"]
[null,"Medical Doctor - Internist","Medical","Oakland","Margaret","oakl","EMPLOYEE"]
["WALD@MED.MIT.EDU","Psychologist","Medical","Waldheter","Evan","wald723","EMPLOYEE"]
["CROW@MED.MIT.EDU","OB/GYN Triage Nurse","Medical","Crowley","Debra","crowleyd","EMPLOYEE"]
["PIWOWK@LL.MIT.EDU","LL - Assistant Staff","Lincoln Laboratory","Piwowarski","Keith","ke18103","EMPLOYEE"]
["DJAMROG@LL.MIT.EDU","LL - Technical Staff","Lincoln Laboratory","Jamrog","Diane","di18171","EMPLOYEE"]
["gmolnar@ll.mit.edu","LL - Assistant Staff","Lincoln Laboratory","Molnar","Gregory","gr18779","EMPLOYEE"]
["sachar@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Sachar","Joshua","jo18812","EMPLOYEE"]
["jhallett@ll.mit.edu","LL - Technical Staff","Lincoln Laboratory","Hallett","Janet","ja20144","EMPLOYEE"]
["jrglenni@ll.mit.edu","Administrative Staff","Lincoln Laboratory","Glennie","Jonathan","jrglenni","EMPLOYEE"]
["RICE@PSFC.MIT.EDU","Principal Research Scientist, Exp","Plasma Science and Fusion Center","Rice","John","rice","EMPLOYEE"]
[null,"RF Engineer","Plasma Science and Fusion Center","Koert","Peter","pkoert","EMPLOYEE"]
["POST@PSFC.MIT.EDU","Visiting Scientist","Plasma Science and Fusion Center","Post","Richard","dickpost","EMPLOYEE"]
["willfox@MIT.EDU","Visiting Scientist","Plasma Science and Fusion Center","Fox","William","willfox","EMPLOYEE"]
["KSFEGLEY@MIT.EDU","Gallery Attendant","List Visual Arts Center","Fegley","Karen","ksfegley","EMPLOYEE"]
[null,"Area Supervisor, Animal Resources","Division of Comparative Medicine","Greene","Winfield","wgreene","EMPLOYEE"]
[null,"Assistant Animal Technician","Division of Comparative Medicine","Li","Zhuan","zhuan","EMPLOYEE"]
["HMV@MIT.EDU","Assistant Animal Technician","Division of Comparative Medicine","Villanueva","Herber","hmv","EMPLOYEE"]
["tbenford@mit.edu","Coach, Lightweight Crew","DAPER Intercollegiate Sports","Benford","Edward","tbenford","EMPLOYEE"]
[null,"Coach","DAPER Intercollegiate Sports","Burke","Martin","mburke","EMPLOYEE"]
["LINDERT@MIT.EDU","Head Coach of Women's Track,Field/Instru","DAPER Intercollegiate Sports","Linder","Todd","lindert","EMPLOYEE"]
["debbiec@mit.edu","Health Fitness Coordinator","DAPER Facilities","Craig","Deborah","debbiec","EMPLOYEE"]
[null,"Grounds Services Athletic Worker","DAPER Facilities","Vendetti","Joseph","vendej","EMPLOYEE"]
["MNOWAK@SPACE.MIT.EDU","Research Scientist","Kavli Inst for Astrophysics & Space Rsrh","Nowak","Michael","mnowak","EMPLOYEE"]
["milleric@mit.edu","Postdoctoral Associate","Kavli Inst for Astrophysics & Space Rsrh","Miller","Eric","milleric","EMPLOYEE"]
["JFISHNER@SPACE.MIT.EDU","Mechanical Engineer","Kavli Inst for Astrophysics & Space Rsrh","Fishner","Jason","jfishner","EMPLOYEE"]
["ACARON@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Caron","Alicia","acaron","EMPLOYEE"]
["SUSANG@MIT.EDU","Education Officer","Center for Matl Science and Engineering","Rosevear","Susan","susang","EMPLOYEE"]
[null,"Research Affiliate","Center for Matl Science and Engineering","Klein","Andrew","aklein","EMPLOYEE"]
[null,"Research Affiliate","Center for Matl Science and Engineering","Atkinson","Karen","kea9702","EMPLOYEE"]
["nohadani@mit.edu","Research Affiliate","Operations Research Center","Nohadani","Omid","nohadani","EMPLOYEE"]
["RMONTIEL@MIT.EDU","Assistant Animal Technician","Division of Comparative Medicine","Velasquez","Reina","rmontiel","EMPLOYEE"]
[null,"Assistant Animal Technician","Division of Comparative Medicine","Sarchioni","Brad","bsarchio","EMPLOYEE"]
[null,"Assistant Animal Technician","Division of Comparative Medicine","Tardey","Solo","tardey","EMPLOYEE"]
["RKING@MIT.EDU","Veterinary Technician","Division of Comparative Medicine","King","Rebecca","rking","EMPLOYEE"]
["DPETRUCC@MIT.EDU","Dormitory Maintenance Mechanic","Housing","Petruccelli","David","dpetrucc","EMPLOYEE"]
["BRAMSAY@MIT.EDU","House Manager","Housing","Ramsay","Robert","bramsay","EMPLOYEE"]
["DMPAVONE@MIT.EDU","Dormitory Patrol","Housing","Pavone","David","dmpavone","EMPLOYEE"]
["CHAS@MIT.EDU","Dormitory Maintenance Mechanic","Housing","Sprague","Charles","chas","EMPLOYEE"]
[null,"Dormitory Housekeeper","Housing","Talluto","John","toots","EMPLOYEE"]
["MSATURNO@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Saturno-Condon","Mervelina","msaturno","EMPLOYEE"]
["HAMOROSO@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Amoroso","Heather","hamoroso","EMPLOYEE"]
[null,"Research Affiliate","Koch Inst - Integrative Cancer Research","Lively","Julie","jglively","EMPLOYEE"]
["jneilson@mit.edu","Research Scientist","Koch Inst - Integrative Cancer Research","Neilson","Joel","jneilson","EMPLOYEE"]
["allanon@mit.edu","Operations Coordinator","Nuclear Reactor Laboratory","Warmsley","Frank","allanon","EMPLOYEE"]
["LWHU@MIT.EDU","Associate Director, Research Dev & Utilization","Nuclear Reactor Laboratory","Hu","Lin-Wen","lwhu","EMPLOYEE"]
["WANDAI@MIT.EDU","Administrative Assistant II","Francis Bitter Magnet Laboratory","Hernandez","Wanda","wandai","EMPLOYEE"]
[null,"Visiting Scientist","Francis Bitter Magnet Laboratory","Chang","Joonyeon","scroll","EMPLOYEE"]
["CEK@MIT.EDU","Postdoctoral Fellow","Division of Comparative Medicine","Ek","Courtney","cek","EMPLOYEE"]
[null,"Postdoctoral Fellow","Division of Comparative Medicine","Turk","Michelle","mturk","EMPLOYEE"]
["LITA@MIT.EDU","Director","Technology Licensing Office","Nelsen","Lita","lita","EMPLOYEE"]
["SANJAY10@MIT.EDU","Financial Assistant II","Technology Licensing Office","Ray","Sanjay","sanjay10","EMPLOYEE"]
["HBICKLE@MIT.EDU","Manager of Financial Operations","VP Information Services & Technology","Bickle","Holly","hbickle","EMPLOYEE"]
["mpd1118@mit.edu","House Manager","Housing","Doucette","Michael","mpd1118","EMPLOYEE"]
["DPIRES@MIT.EDU","Analyst Programmer III, ADVANCE Prog Svcs","Alumni Association","Pires","David","dpires","EMPLOYEE"]
["SRILEY@MIT.EDU","Associate Director/AFO II,Direct Mail","Alumni Association","Riley","Sean","sriley","EMPLOYEE"]
["rkflynn@mit.edu","Asst Director/Volunteer Leadership Devel","Alumni Association","Flynn","Regan","rkflynn","EMPLOYEE"]
["adrake@mit.edu","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Drake","Adam","adrake","EMPLOYEE"]
["sfloyd@mit.edu","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Floyd","Scott","sfloyd","EMPLOYEE"]
["scozzo@mit.edu","SRS Program Coordinator","Koch Inst - Integrative Cancer Research","Cozzo","Shannon","scozzo","EMPLOYEE"]
["cquense@mit.edu","Assistant Director for Administration","Koch Inst - Integrative Cancer Research","Quense","Cynthia","cquense","EMPLOYEE"]
["JIMMYB@MIT.EDU","Staff Affiliate","Koch Inst - Integrative Cancer Research","Burke","James","jimmyb","EMPLOYEE"]
["OLIVO@MIT.EDU","Marine Educator","MIT Sea Grant College Program","Olivo","Sarah","olivo","EMPLOYEE"]
["DAVEFOSS@RLE.MIT.EDU","Assistant Director for ITS","Research Laboratory of Electronics","Foss","David","davefoss","EMPLOYEE"]
["FSC@EPL.MEEI.HARVARD.EDU","Research Affiliate","Research Laboratory of Electronics","Cardarelli","Frank","fsc","EMPLOYEE"]
["CCHARLES@RLE.MIT.EDU","Fiscal Officer for Post-Award Administra","Research Laboratory of Electronics","Charles","Cheryl","ccharles","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Hall","Katherine","klhall","EMPLOYEE"]
["tducas@mit.edu","Research Affiliate","Research Laboratory of Electronics","Ducas","Theodore","tducas","EMPLOYEE"]
["DES@RPI.EDU","Research Affiliate","Research Laboratory of Electronics","De","Suvranu","suvranu","EMPLOYEE"]
["BALZER@MIT.EDU","Administrative Assistant II","Research Laboratory of Electronics","Balzer","Janice","balzer","EMPLOYEE"]
["SPARKER@RLE.MIT.EDU","Fiscal Officer for Post-Award Administra","Research Laboratory of Electronics","Parker","Susan","sparker","EMPLOYEE"]
["JDALEY@NANO.MIT.EDU","Project Technician Chemical - Mechanical","Research Laboratory of Electronics","Daley","James","jdaley","EMPLOYEE"]
["JCLEE@MIT.EDU","Administrative Assistant II","Research Laboratory of Electronics","Lee","Josephina","joslee","EMPLOYEE"]
["CROHRS@MIT.EDU","Research Scientist","Research Laboratory of Electronics","Rohrs","Charles","crohrs","EMPLOYEE"]
["DELHORNE@MIT.EDU","Research Scientist","Research Laboratory of Electronics","Delhorne","Lorraine","delhorne","EMPLOYEE"]
["majidz@speech.mit.edu","Research Affiliate","Research Laboratory of Electronics","Zandipour","Majid","majidz","EMPLOYEE"]
["LANE@SPEECH.MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Lane","Harlan","hlane","EMPLOYEE"]
["WINT@SPEECH.MIT.EDU","Administrative Assistant II","Research Laboratory of Electronics","Wint","Arlene","aewint","EMPLOYEE"]
["AJAY@MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Pande","Ajay","ajay","EMPLOYEE"]
["XMEYER@FLYING-CLOUD.MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Korsmeyer","F","xmeyer","EMPLOYEE"]
["PWR@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Rosenkranz","Philip","pwr","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","McGowan","Richard","rsmcgowa","EMPLOYEE"]
["John_Rosowski@MEEI.HARVARD.EDU","Research Affiliate","Research Laboratory of Electronics","Rosowski","John","jjrosows","EMPLOYEE"]
["HELEN.HANSON@ALUM.MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Hanson","Helen","hmh","EMPLOYEE"]
["WILDE@MEDIA.MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Wilde","Lorin","wilde","EMPLOYEE"]
["PAUL_D@ALUM.MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Duchnowski","Paul","paul_d","EMPLOYEE"]
["OZIV@MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Ziv","Ofer","oziv","EMPLOYEE"]
["MELANIE@SPEECH.MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Matthies","Melanie","matthies","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Gow","David","dgow","EMPLOYEE"]
["DOTF@MIT.EDU","Administrative Assistant II","Research Laboratory of Electronics","Fleischer","Dorothy","dotf","EMPLOYEE"]
["ncw@mit.edu","Senior Research Scientist","Research Laboratory of Electronics","Wong","Ngai","ncw","EMPLOYEE"]
["ZWEIG@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Zweig","George","zweig","EMPLOYEE"]
["MONDOL@MIT.EDU","Research Specialist","Research Laboratory of Electronics","Mondol","Mark","mondol","EMPLOYEE"]
["cmreed@mit.edu","Senior Research Scientist","Research Laboratory of Electronics","Reed","Charlotte","cmreed","EMPLOYEE"]
["JCHAPIN@LCS.MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Chapin","John","jchapin","EMPLOYEE"]
["jpfautz@mit.edu","Research Affiliate","Research Laboratory of Electronics","Pfautz","Jonathan","jpfautz","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Brezinski","Mark","mebrezin","EMPLOYEE"]
["cbutler@mit.edu","Senior Financial Assistant II","VP Information Services & Technology","Butler","Corinne","cbutler","EMPLOYEE"]
["jgrochow@mit.edu","Vice President for Info Services & Technology","VP Information Services & Technology","Grochow","Jerrold","jgrochow","EMPLOYEE"]
["ldamato@mit.edu","Senior Financial Assistant II","VP Information Services & Technology","D'Amato","Linda","ldamato","EMPLOYEE"]
["cmeholic@mit.edu","Director, Student & Admin Info Systems","VP Information Services & Technology","Meholic","Christine","cmeholic","EMPLOYEE"]
["wdsouza@mit.edu","Director, Infrastructure SW Dev & Arch","VP Information Services & Technology","D'Souza","Wilson","wdsouza","EMPLOYEE"]
["mmjones@mit.edu","Senior Financial Business Consultant","VP Information Services & Technology","Jones","Mark","mmjones","EMPLOYEE"]
["PTDAWSON@MIT.EDU","Senior Financial Assistant II","VP Information Services & Technology","Dawson","Paul","ptdawson","EMPLOYEE"]
["JSIMONE@MIT.EDU","Director of Human Resources","VP Information Services & Technology","Simone","Jesse","jsimone","EMPLOYEE"]
["ALLWALL@MIT.EDU","Senior Financial Analyst","VP Information Services & Technology","Wallace","Allen","allwall","EMPLOYEE"]
["SFILIPIA@MIT.EDU","Senior HR Consultant","VP Information Services & Technology","Filipiak","Stephen","sfilipia","EMPLOYEE"]
["KLLOYD@MIT.EDU","Talent Acquisition and Organizational Consultant","VP Information Services & Technology","Lloyd","Kenneth","klloyd","EMPLOYEE"]
["AFEARON@MIT.EDU","Senior Financial Business Consultant","VP Information Services & Technology","Fearon","Amber","afearon","EMPLOYEE"]
["SHARONP@MIT.EDU","Executive Assistant To Exec Vice President","Executive Vice President and Treasurer","Pinksten","Sharon","sharonp","EMPLOYEE"]
["BILLV@MIT.EDU","Managing Director, EHS Programs","Executive Vice President and Treasurer","Van Schalkwyk","William","billv","EMPLOYEE"]
["JLMORGAN@MIT.EDU","Director, Office of Major Agreements","Executive Vice President and Treasurer","Morgan","James","jlmorgan","EMPLOYEE"]
["KETT@MED.MIT.EDU","Medical Director & Head, MIT Medical","Executive Vice President and Treasurer","Kettyle","William","kettyle","EMPLOYEE"]
["MMELITH@MIT.EDU","Executive Assistant","Executive Vice President and Treasurer","Melithoniotes","Marilyn","mmelith","EMPLOYEE"]
["DLFISHER@MIT.EDU","Institute Auditor","Executive Vice President and Treasurer","Fisher","Deborah","dlfisher","EMPLOYEE"]
["JDIFAVA@MIT.EDU","Dir, Facilities Operations and Security","Executive Vice President and Treasurer","DiFava","John","jdifava","EMPLOYEE"]
["iruiz@mit.edu","Vice President for Finance","Executive Vice President and Treasurer","Ruiz","Israel","iruiz","EMPLOYEE"]
["cwardle@mit.edu","Special Projects Director","Executive Vice President and Treasurer","Wardle","Cecelia","cwardle","EMPLOYEE"]
["DLEITCH@MIT.EDU","Senior Director, Special Projects","Executive Vice President and Treasurer","Leitch","Deborah","dleitch","EMPLOYEE"]
["RAMSTER@MIT.EDU","Dir, Facil, Campus Planning, Engr, Construction","Executive Vice President and Treasurer","Amster","Richard","ramster","EMPLOYEE"]
["RKEDIAN@MIT.EDU","Assistant Director, Operations","Campus Activities Complex","Kedian","Debra","rkedian","EMPLOYEE"]
["MWF@MIT.EDU","Associate Director of Operations, CAC","Campus Activities Complex","Foley","Michael","mwf","EMPLOYEE"]
["LISCOTT@MIT.EDU","Stata Center Manager","Campus Activities Complex","Scott","Lianne","liscott","EMPLOYEE"]
["AAROND@MIT.EDU","Events Planning Assistant","Campus Activities Complex","Donaghey","Aaron","aarond","EMPLOYEE"]
["PWALSH@MIT.EDU","Dept Head & Director of Campus Activities Complex","Campus Activities Complex","Walsh","Phillip","pwalsh","EMPLOYEE"]
["CPALMER@MIT.EDU","Manager, Campus Activities Complex","Campus Activities Complex","Palmer","Claudette","cpalmer","EMPLOYEE"]
["JBSMITH@MIT.EDU","Assistant Director, Campus Activities Complex","Campus Activities Complex","Smith","Jennifer","jbsmith","EMPLOYEE"]
["cja@mit.edu","Asst Manager, Campus Activities Complex","Campus Activities Complex","Azubuine","Chiemeka","cja","EMPLOYEE"]
["tmachado@mit.edu","Operations Supv, Campus Activities Compl","Campus Activities Complex","Machado","Antonio","tmachado","EMPLOYEE"]
["KRISTINC@MIT.EDU","Administrative Assistant II","Campus Activities Complex","Cicciarella","Kristin","kristinc","EMPLOYEE"]
["nayler@mit.edu","Assistant Manager, CAC","Campus Activities Complex","Nayler","Christopher","nayler","EMPLOYEE"]
["nmessuri@mit.edu","Administrative Assistant I","Campus Activities Complex","Messuri","Nicole","nmessuri","EMPLOYEE"]
["TWOODS@MIT.EDU","Asst Manager, Campus Activities Complex","Campus Activities Complex","Woods","Timothy","twoods","EMPLOYEE"]
["slendall@MIT.EDU","Assistant Accounting Officer","Office of the General Counsel","Lendall","Stephanie","slendall","EMPLOYEE"]
["MBRILL@MIT.EDU","Counsel","Office of the General Counsel","Brill","Margaret","mbrill","EMPLOYEE"]
["MRJUNG@MIT.EDU","Associate Counsel","Office of the General Counsel","Jung","Michael","mrjung","EMPLOYEE"]
["MDIV@MIT.EDU","Deputy General Counsel","Office of the General Counsel","DiVincenzo","Mark","mdiv","EMPLOYEE"]
["rness@mit.edu","Associate Counsel","Office of the General Counsel","Nessralla","Richelle","rness","EMPLOYEE"]
["gfillion@mit.edu","Legal Assistant","Office of the General Counsel","Fillion","Gail","gfillion","EMPLOYEE"]
["tenazara@mit.edu","Counsel and TLO Counsel","Office of the General Counsel","Herlihy","Tena","tenazara","EMPLOYEE"]
["lwilkins@mit.edu","Executive Assistant","Office of the General Counsel","Faggen-Wilkins","Lorrie","lwilkins","EMPLOYEE"]
["JAREN@MIT.EDU","Counsel","Office of the General Counsel","Wilcoxson","Jaren","jaren","EMPLOYEE"]
["JSAUCIER@MIT.EDU","Legal Assistant","Office of the General Counsel","Saucier","Jillian","jsaucier","EMPLOYEE"]
["SLGLASS@MIT.EDU","Counsel","Office of the General Counsel","Glassburn","Suzanne","slglass","EMPLOYEE"]
["DIANEP@MIT.EDU","Legal Assistant","Office of the General Counsel","Pereira","Diane","dianep","EMPLOYEE"]
["AROMANTZ@MIT.EDU","Counsel","Office of the General Counsel","Romantz","Allison","aromantz","EMPLOYEE"]
["lrbrutti@mit.edu","Operations Mgr, MIT Parking & Transport","Parking and Transportation Office","Brutti","Lawrence","lrbrutti","EMPLOYEE"]
["DERIENZO@MIT.EDU","Publication Manager","OpenCourseWare","DeRienzo","Elizabeth","derienzo","EMPLOYEE"]
["scarson@mit.edu","Director of OCW External Relations","OpenCourseWare","Carson","Stephen","scarson","EMPLOYEE"]
["lweera@mit.edu","Supervisor of Intellectual Property","OpenCourseWare","Weeramuni","Lindsey","lweera","EMPLOYEE"]
["cjnewton@MIT.EDU","Publication Manager","OpenCourseWare","Newton","Curtis","cjnewton","EMPLOYEE"]
["carchidi@mit.edu","Publication Production Director","OpenCourseWare","Carchidi","Daniel","carchidi","EMPLOYEE"]
["bpaci@mit.edu","Permissions Assistant","OpenCourseWare","Paci","Brett","bpaci","EMPLOYEE"]
["cbieber@MIT.EDU","Departmental Liaison","OpenCourseWare","Bieber","Christalee","cbieber","EMPLOYEE"]
["icuevas@mit.edu","Administrative Assistant II","OpenCourseWare","Cuevas","Idalia","icuevas","EMPLOYEE"]
["jcplayer@mit.edu","Web Production Specialist","OpenCourseWare","Player","Jason","jcplayer","EMPLOYEE"]
["kcanavan@mit.edu","Web Production Specialist","OpenCourseWare","Canavan","Kevin","kcanavan","EMPLOYEE"]
["elc@MIT.EDU","Department Liaison","OpenCourseWare","Cherry","Elaina","elc","EMPLOYEE"]
["j_chuang@mit.edu","Publication Manager","OpenCourseWare","Chuang","Janet","j_chuang","EMPLOYEE"]
["fjao@mit.edu","Department Liaison","OpenCourseWare","Jao","Frederick","fjao","EMPLOYEE"]
["tabikoff@MIT.EDU","Department Liaison","OpenCourseWare","Abikoff","Tanya","tabikoff","EMPLOYEE"]
["yng@mit.edu","External Outreach Manager","OpenCourseWare","Ng","Yvonne","yng","EMPLOYEE"]
["CSIEGEL@MIT.EDU","Department Liaison","OpenCourseWare","Siegel","Cheryl","csiegel","EMPLOYEE"]
["katej@mit.edu","Production Manager/Video Coordinator","OpenCourseWare","James","Kate","katej","EMPLOYEE"]
["RITASAHU@MIT.EDU","Department Liaison","OpenCourseWare","Sahu","Sucharita","ritasahu","EMPLOYEE"]
["JMARTIS@MIT.EDU","OCW Web Production Specialist","OpenCourseWare","Martis","Joe","jmartis","EMPLOYEE"]
["MYEATES@MIT.EDU","Property Auditor","Property Office","Yeates","Michael","myeates","EMPLOYEE"]
["KMILLIGN@MIT.EDU","Associate Director","Property Office","Milligan","Kevin","kmillign","EMPLOYEE"]
["MMCCARTH@MIT.EDU","Property Manager","Property Office","McCarthy","Michael","mmccarth","EMPLOYEE"]
["WDEOLIVE@MIT.EDU","Property Auditor","Property Office","DeOliveira","William","wdeolive","EMPLOYEE"]
["JERKKILA@MIT.EDU","Government Property Administrator","Property Office","Erkkila","John","jerkkila","EMPLOYEE"]
["RSCHIAV@MIT.EDU","Senior Property Inventory Assistant","Property Office","Schiavoni","Richard","rschiav","EMPLOYEE"]
[null,null,"Earth, Atmos & Planetary Sci","Dail","Holly","hdail","STUDENT","G"]
["JADEMI@MIT.EDU","Associate Director/AAO II, Reunions & Cl","Alumni Association","Ademi","Jennifer","jademi","EMPLOYEE"]
["JORDANFH@MIT.EDU","Administrative Assistant II,Alumni Relat","Alumni Association","Jordan","Susan","jordanfh","EMPLOYEE"]
["JAWALKER@MIT.EDU","Alumni Fund Officer I, Class Giving","Alumni Association","Walker","Jason","jawalker","EMPLOYEE"]
["EBARBUTO@MIT.EDU","Associate Director/AFO II, Alumni Fund","Alumni Association","Barbuto","Elizabeth","ebarbuto","EMPLOYEE"]
["RLBELL@MIT.EDU","Admin Assist II Strategic Inititatives","Alumni Association","Bell","Rebecca","rlbell","EMPLOYEE"]
["DIAK@MIT.EDU","Asst. Director/AFOI, Marketing&Participa","Alumni Association","Karakantas","Adamandia","diak","EMPLOYEE"]
["SEMYERS@MIT.EDU","Analyst/Programmer II, WBS","Alumni Association","Myers","Scott","semyers","EMPLOYEE"]
["KGILLESP@MIT.EDU","Admin Asst II, Alumni Fund Leadership Pr","Alumni Association","Gillespie","Kathryn","kgillesp","EMPLOYEE"]
["DHEGARTY@MIT.EDU","IT Consultant II","Alumni Association","Hegarty","David","dhegarty","EMPLOYEE"]
["ELENALEE@MIT.EDU","Asst Director/Alumni Affairs Officer I","Alumni Association","Lee","Elena","elenalee","EMPLOYEE"]
["DRWATSON@MIT.EDU","Alumni Fund Officer I","Alumni Association","Watson","Daniel","drwatson","EMPLOYEE"]
["RBUTLER@MIT.EDU","Alumni Affairs Officer II","Alumni Association","Butler","Robert","rbutler","EMPLOYEE"]
["DWAKEMAN@MIT.EDU","Administrative Assistant II, Temporary","Alumni Association","Wakeman","Dolores","dwakeman","EMPLOYEE"]
["DEGRIFF@MIT.EDU","Alumni Fund Special Assistant","Alumni Association","Griffin","Daniel","degriff","EMPLOYEE"]
["KIABROWN@MIT.EDU","Data Integrity Assistant","Alumni Association","Browne","Kia","kiabrown","EMPLOYEE"]
["RHITES@MIT.EDU","Admin Asst II, Alumni Fund Leadership Pr","Alumni Association","Hites","Renee","rhites","EMPLOYEE"]
["LRUDDY@MIT.EDU","Administrative Assistant II","Alumni Association","Ruddy","Laura","lruddy","EMPLOYEE"]
["BETHMCG@MIT.EDU","Assoc Dir/AFO II,Alum Fund Donor Recog","Alumni Association","McGonagle","Beth","bethmcg","EMPLOYEE"]
["DTREDDY@MIT.EDU","Alumni Fund Officer II","Alumni Association","Reddy","Danielle","dtreddy","EMPLOYEE"]
["STARANTU@MIT.EDU","Events Planning Assistant","Alumni Association","Tarantul","Sorina","starantu","EMPLOYEE"]
["TBEAUVAI@MIT.EDU","Analyst Programmer III/Sr Java Web Devel","Alumni Association","Beauvais","Thomas","tbeauvai","EMPLOYEE"]
["LGOLD@MIT.EDU","Staff Writer/Editor II","Alumni Association","Gold","Liv","lgold","EMPLOYEE"]
["DHFARR@MIT.EDU","Senior Data Integrity Assistant","Alumni Association","Farr","Douglas","dhfarr","EMPLOYEE"]
["JUDYCOLE@MIT.EDU","Executive Vice President & CEO","Alumni Association","Cole","Judith","judycole","EMPLOYEE"]
["MDUBAS@MIT.EDU","Admin Asst II, AF Leadership Programs","Alumni Association","Dubas","Megan","mdubas","EMPLOYEE"]
["YANGV@MIT.EDU","Alumni Fund Officer II","Alumni Association","Yang","Victoria","yangv","EMPLOYEE"]
["bwd@mit.edu","President/Chief Executive Officer","Credit Union","Ducharme","Brian","bwd","EMPLOYEE"]
["ADESMOND@MIT.EDU","Consumer Loan Officer","Credit Union","Desmond","Anne","adesmond","EMPLOYEE"]
["LMAYNARD@MIT.EDU","Lending Representative Sr, Credit Union","Credit Union","Maynard","Lorna","lmaynard","EMPLOYEE"]
["ma16923@mit.edu","Member Relations Rep/CU","Credit Union","Dow","Mary","ma16923","EMPLOYEE"]
["DENISES@MIT.EDU","Real Estate Loan Manager","Credit Union","Stasio","Denise","denises","EMPLOYEE"]
["DATWOOD@MIT.EDU","Executive Administrative Assistant","Credit Union","Atwood","Deborah","datwood","EMPLOYEE"]
["SHELLYD@PLANT.MIT.EDU","Member Relations Rep/CU","Credit Union","Downie","Leza","shellyd","EMPLOYEE"]
["nhd@mit.edu","Computer Operator","Credit Union","Drakes","Nigel","nhd","EMPLOYEE"]
["BARB@MIT.EDU","Loan Officer","Credit Union","Sylvia","Deborah","barb","EMPLOYEE"]
["NAZA@MIT.EDU","Member Relations Rep/CU","Credit Union","Azadzoi","Najla","naza","EMPLOYEE"]
["KVCARTY@MIT.EDU","Vice President, Information Technology","Credit Union","Carty","Kathryn","kvcarty","EMPLOYEE"]
["NFALES@MIT.EDU","Senior Vice President, Lending","Credit Union","Fales","Nancy","nfales","EMPLOYEE"]
["KSHOOTER@MIT.EDU","Vice President, Marketing","Credit Union","Shooter","Kimberly","kshooter","EMPLOYEE"]
["dreardon@mit.edu","Member Relation Representative","Credit Union","Reardon","Donna","dreardon","EMPLOYEE"]
["kren@mit.edu","Branch Manager","Credit Union","Ren","Keqi","kren","EMPLOYEE"]
["rsilva25@mit.edu","Branch Manager","Credit Union","Silva","Robert","rsilva25","EMPLOYEE"]
["roselao@mit.edu","Accounting Manager","Credit Union","Lao","Shanyu","roselao","EMPLOYEE"]
["JUNED@MIT.EDU","Lending Representative Sr, Credit Union","Credit Union","Davis-Phillips","June","juned","EMPLOYEE"]
["dwcox@mit.edu","Senior Vice President, Finance, Credit Union","Credit Union","Cox","David","dwcox","EMPLOYEE"]
["amandakg@mit.edu","Staff Accountant","Credit Union","Griffin","Amanda","amandakg","EMPLOYEE"]
["MUJICABM@MIT.EDU","Senior Lending Representative/CU","Credit Union","Mujica","Bernadette","mujicabm","EMPLOYEE"]
["kkirylo@Mit.edu","Accounting Clerk","Credit Union","Kirylo","Karen","kkirylo","EMPLOYEE"]
["VICKIK@MIT.EDU","Member Relations Rep/CU","Credit Union","Konstandakis","Vicki","vickik","EMPLOYEE"]
["Alainamv@mit.edu","Branch Manager","Credit Union","Vella","Alaina","alainamv","EMPLOYEE"]
["gcabrera@mit.edu","Senior Member Relations Rep/CU","Credit Union","Cabrera","Guadalupe","gcabrera","EMPLOYEE"]
["dwalsh@mit.edu","VP Member Services","Credit Union","Walsh","David","dwalsh","EMPLOYEE"]
["VHESS@MIT.EDU","Senior Lending Representative/CU","Credit Union","Hess","Victoria","vhess","EMPLOYEE"]
["dmrogers@mit.edu","Lending/Collections Representative","Credit Union","Rogers","Darlene","dmrogers","EMPLOYEE"]
["ADORLEE@MIT.EDU","Senior Lending Representative/CU","Credit Union","Monteiro","Tamar","adorlee","EMPLOYEE"]
["psulliva@mit.edu","Call Center Manager, Credit Union","Credit Union","Sullivan","Patricia","psulliva","EMPLOYEE"]
["nlf@mit.edu","Senior Member Relations Rep/CU","Credit Union","Federico","Nicole","nlf","EMPLOYEE"]
["AUPERLEE@MIT.EDU","Quality Control Accounting Specialist","Credit Union","Aupperlee","Roseann","auperlee","EMPLOYEE"]
["mbook@mit.edu","Training and Human Resources Manager","Credit Union","Bookbinder","Michele","mbook","EMPLOYEE"]
["hjones@mit.edu","Member Relations Rep/CU","Credit Union","Jones","Heather","hjones","EMPLOYEE"]
["ccurley@mit.edu","Administrative Assistant II","Credit Union","Curley","Colleen","ccurley","EMPLOYEE"]
["SGOSSELI@MIT.EDU","Call Center Representative/CU","Credit Union","Gosselin","Sarah","sgosseli","EMPLOYEE"]
["26JMB26@COMCAST.NET","Member Relations Rep/CU","Credit Union","Braccia","Joanne","jbraccia","EMPLOYEE"]
["KTOOMEY@MIT.EDU","Member Relations Representative","Credit Union","Toomey","Kate","ktoomey","EMPLOYEE"]
["TABATHAS@MIT.EDU","Share Draft/ATM Support Assistant/CU","Credit Union","Stasio","Tabatha","tabathas","EMPLOYEE"]
["BCACERES@MIT.EDU","Senior Member Relations Rep/CU","Credit Union","Caceres","Bruno","bcaceres","EMPLOYEE"]
["LYDIALLO@MIT.EDU","Member Relations Rep/CU","Credit Union","Lo","Lydia","lydiallo","EMPLOYEE"]
["KPERRY@MIT.EDU","Consumer Lending Manager","Credit Union","Perry","Kerry","kperry","EMPLOYEE"]
["NLAO@MIT.EDU","IT/Security Manager, Credit Union","Credit Union","Lao","Nathaniel","nlao","EMPLOYEE"]
["CBOULAY@MIT.EDU","Senior Lending Representative/CU","Credit Union","Boulay","Craig","cboulay","EMPLOYEE"]
["REBANKS@MIT.EDU","IT/Operations Support Specialist","Credit Union","Ebanks","Rayon","rebanks","EMPLOYEE"]
["LTRAMONT@MIT.EDU","Marketing Specialist","Credit Union","Tramontozzi","Laura","ltramont","EMPLOYEE"]
["AFORERO@MIT.EDU","Call Center Representative/CU","Credit Union","Forero","Andres","aforero","EMPLOYEE"]
["NBLUHM@MIT.EDU","Call Center Representative/CU","Credit Union","Bluhm","Nathanael","nbluhm","EMPLOYEE"]
["RWOLF@MIT.EDU","HR and Training Representative","Credit Union","Wolf","Robyn","rwolf","EMPLOYEE"]
["ALSAUER@MIT.EDU","Vault Clerk","Credit Union","Sauer","Amy","alsauer","EMPLOYEE"]
["JBROTHER@MIT.EDU","Marketing Specialist","Credit Union","Brothers","Jodie","jbrother","EMPLOYEE"]
["JAMARTIN@MIT.EDU","Consumer Lending Servicer","Credit Union","Martin","Jacqueline","jamartin","EMPLOYEE"]
["DCLANCY@MIT.EDU","Administrative Assistant II","Endicott House","Clancy","Donna","dclancy","EMPLOYEE"]
["LYNNS@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Shen","Lynn","lynns","EMPLOYEE"]
[null,"Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Tang","Yun-chi","yctang","EMPLOYEE"]
["MLABELLE@MIT.EDU","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Labelle","Myriam","mlabelle","EMPLOYEE"]
["SMCLARKE@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Clarke","Scott","smclarke","EMPLOYEE"]
["JZAMUDIO@MIT.EDU","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Zamudio","Jesse","jzamudio","EMPLOYEE"]
[null,"Research Affiliate","Koch Inst - Integrative Cancer Research","Xiao","Zeyu","zxiao","EMPLOYEE"]
[null,"Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Boutz","Paul","pboutz","EMPLOYEE"]
["DROBIN@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Robinson","David","drobin","EMPLOYEE"]
["SHWANG4@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Hwang","Nathaniel","shwang4","EMPLOYEE"]
["LAMARJ@MIT.EDU","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Lamar","John","lamarj","EMPLOYEE"]
[null,"International Visiting Students","Koch Inst - Integrative Cancer Research","Boselli","Anthony","aboselli","EMPLOYEE"]
["OZF@MIT.EDU","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Fisher","Omar","ozf","EMPLOYEE"]
["MGDEBUSK@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Debusk","Michael","mgdebusk","EMPLOYEE"]
["EKARAGIA@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Karagiannis","Emmanouil","ekaragia","EMPLOYEE"]
["ELSNYDER@PARTNERS.ORG","Research Affiliate","Koch Inst - Integrative Cancer Research","Snyder","Eric","elsnyder","EMPLOYEE"]
[null,"Research Scientist","Koch Inst - Integrative Cancer Research","Bhutkar","Arjun","arjun","EMPLOYEE"]
["SKDALE@MIT.EDU","Development Officer","Koch Inst - Integrative Cancer Research","Dale","Sarah","skdale","EMPLOYEE"]
["NATALIAS@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Schiller","Natalia","natalias","EMPLOYEE"]
["MIKEJLEE@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Lee","Michael","mikejlee","EMPLOYEE"]
["ALANWEST@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","West","Alan","alanwest","EMPLOYEE"]
["TURNERCJ@MIT.EDU","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Turner","Christopher","turnercj","EMPLOYEE"]
["AFYDRYCH@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Fydrych","Anna","afydrych","EMPLOYEE"]
[null,"Research Affiliate","Koch Inst - Integrative Cancer Research","Batchelder","Erika","erika_b","EMPLOYEE"]
["NAGESH@MIT.EDU","Research Affiliate","Koch Inst - Integrative Cancer Research","Kolishetti","Nagesh","nagesh","EMPLOYEE"]
["ISMIRTH@GMAIL.COM","Technical Assistant","Koch Inst - Integrative Cancer Research","Hakala","Isabelle","ismirth","EMPLOYEE"]
["JMUSTARD@MIT.EDU","Staff Affiliate","Koch Inst - Integrative Cancer Research","Mustard","Jessica","jmustard","EMPLOYEE"]
["PALLASCH@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Pallasch","Christian","pallasch","EMPLOYEE"]
[null,"Visiting Scientist","Koch Inst - Integrative Cancer Research","Yang","Jing","pazjy","EMPLOYEE"]
[null,"Technical Assistant","Koch Inst - Integrative Cancer Research","Jusino","Camille","cmjusino","EMPLOYEE"]
["ANEILS@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Neils","Andrew","aneils","EMPLOYEE"]
[null,"Research Affiliate","Koch Inst - Integrative Cancer Research","Langer","Susan","slanger","EMPLOYEE"]
["RBOGORAD@MIT.ORG","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Bogorad","Roman","rbogorad","EMPLOYEE"]
["CAKIM@MIT.EDU","Technical Assistant","Koch Inst - Integrative Cancer Research","Kim","Caroline","cakim","EMPLOYEE"]
["JFWOODRU@MIT.EDU","Research Affiliate","Koch Inst - Integrative Cancer Research","Woodruff","Joseph","jfwoodru","EMPLOYEE"]
[null,"Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Van Werven","Folkert","folkert","EMPLOYEE"]
[null,"Research Affiliate","Koch Inst - Integrative Cancer Research","Jiang","Zhigang","zhi2009","EMPLOYEE"]
[null,"Research Affiliate","Koch Inst - Integrative Cancer Research","Labbe","Kirsten","klabbe","EMPLOYEE"]
["ILIO@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Iliopoulou","Panagiota","ilio","EMPLOYEE"]
["GAHU@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Hu","Guangan","gahu","EMPLOYEE"]
["MORANDS@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Morandell","Sandra","morands","EMPLOYEE"]
["NARANSON@MIT.EDU","Research Affiliate","Koch Inst - Integrative Cancer Research","Aranson","Nathan","naranson","EMPLOYEE"]
["TMVIETTI@MIT.EDU","Research Affiliate","Koch Inst - Integrative Cancer Research","Vietti","Thema","tmvietti","EMPLOYEE"]
[null,"Visiting Scholar","Koch Inst - Integrative Cancer Research","Wang","Thomas","tt_wang","EMPLOYEE"]
[null,"Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Liu","Wendy","wendyliu","EMPLOYEE"]
["AVIS@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Schroeder","Avraham","avis","EMPLOYEE"]
["SJIANG2@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Jiang","Shan","sjiang2","EMPLOYEE"]
["ANABA@MIT.EDU","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Naba","Alexandra","anaba","EMPLOYEE"]
["DVONG@MIT.EDU","Financial Assistant II","Koch Inst - Integrative Cancer Research","Vongphayboun","Detlamphone","dvong","EMPLOYEE"]
["WILUSZ@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Wilusz","Jeremy","wilusz","EMPLOYEE"]
["AHSU3@MIT.EDU","Postdoctoral Associate","Koch Inst - Integrative Cancer Research","Hsu","Albert","ahsu3","EMPLOYEE"]
["NADYAD@MIT.EDU","Postdoctoral Fellow","Koch Inst - Integrative Cancer Research","Dimitrova","Nadya","nadyad","EMPLOYEE"]
["CVIDAL@MIT.EDU","Senior Mechanical Designer","Laboratory for Nuclear Science","Vidal","Christopher","cvidal","EMPLOYEE"]
["PMORLEY@MIT.EDU","Supervisor, Machine Shop","Laboratory for Nuclear Science","Morley","Peter","pmorley","EMPLOYEE"]
["WTHOMAS@MIT.EDU","Desktop/Windows Administrator","Laboratory for Nuclear Science","Thomas","Wesley","wthomas","EMPLOYEE"]
["BRIANO@MIT.EDU","Project Technician Mechanical","Laboratory for Nuclear Science","O'Rourke","Brian","brianor","EMPLOYEE"]
["COVIELLO@BATES.MIT.EDU","Mechanic A","Laboratory for Nuclear Science","Coviello","Richard","coviello","EMPLOYEE"]
["KHATCH@MIT.EDU","Sponsored Research Technical Staff","Laboratory for Nuclear Science","Hatch","Kenneth","khatch","EMPLOYEE"]
["ABRUZZIO@BATES.MIT.EDU","Assistant Group Leader","Laboratory for Nuclear Science","Abruzzio","Robert","abruzzio","EMPLOYEE"]
["SCOGGINS@MIT.EDU","Project Technician Electrical","Laboratory for Nuclear Science","Scoggins","David","scoggins","EMPLOYEE"]
["GELINAS@MIT.EDU","Computer Services Manager","Laboratory for Nuclear Science","Gelinas","J","gelinas","EMPLOYEE"]
["HASELL@MIT.EDU","Principal Research Scientist","Laboratory for Nuclear Science","Hasell","Douglas","hasell","EMPLOYEE"]
["AVP@MIT.EDU","Principal Research Scientist","Laboratory for Nuclear Science","Pochinsky","Andrew","avp","EMPLOYEE"]
[null,"Project Technician Mechanical","Laboratory for Nuclear Science","Grossman","Michael","grosmike","EMPLOYEE"]
["JACKMC@LNS.MIT.EDU","Project Mechanic","Laboratory for Nuclear Science","McGlashing","John","jackmc","EMPLOYEE"]
["KHEWITT@MIT.EDU","Assistant Director, Human Resources and Facilities","Laboratory for Nuclear Science","Hewitt","Kenneth","khewitt","EMPLOYEE"]
["CUBA@MIT.EDU","Fiscal Officer","Laboratory for Nuclear Science","McMahon","Lawrence","cuba","EMPLOYEE"]
["JIB@MIT.EDU","Administrative Assistant II","Laboratory for Nuclear Science","Berggren","Joyce","jib","EMPLOYEE"]
["BEATRICE@MIT.EDU","Staff Accountant","Laboratory for Nuclear Science","Beatrice","Alan","beatrice","EMPLOYEE"]
["PCHACON@MIT.EDU","Financial Assistant II","Laboratory for Nuclear Science","Chacon","Pier","pchacon","EMPLOYEE"]
["ASCULLY@MIT.EDU","Senior Fiscal Officer","Laboratory for Nuclear Science","Scully","Arthur","ascully","EMPLOYEE"]
["BERTIN@PSFC.MIT.EDU","Research Affiliate","Laboratory for Nuclear Science","Bertin","Giuseppe","bertin","EMPLOYEE"]
["BAV@BATESpop.lns.mit.edu","Project Technician Electro - Mechanical","Laboratory for Nuclear Science","Bavineau","John","johnbav","EMPLOYEE"]
["KDOW@MIT.EDU","Assoc Director, Bates Accelerator Center","Laboratory for Nuclear Science","Dow","Karen","kdow","EMPLOYEE"]
["MACINNIS@BATES.MIT.EDU","Mechanic B (maintenance)","Laboratory for Nuclear Science","Hocter","Kenneth","khocter","EMPLOYEE"]
["tatyanad@MIT.EDU",null,"Economics","Deryugina","Tatyana","tatyanad","STUDENT","G"]
["ELFADEL@WATSON.IBM.COM","Research Affiliate","Research Laboratory of Electronics","Elfadel","Ibrahim","elfamimo","EMPLOYEE"]
["huang@speech.mit.edu","Research Affiliate","Research Laboratory of Electronics","Huang","Caroline","cbhuang","EMPLOYEE"]
["STEF@SPEECH.MIT.EDU","Principal Research Scientist","Research Laboratory of Electronics","Shattuck-Hufnagel","Stefanie","sshuf","EMPLOYEE"]
["TEW@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Wiegand","Thomas","tew","EMPLOYEE"]
[null,"Visiting Scientist","Research Laboratory of Electronics","Espy-Wilson","Carol","cyespy","EMPLOYEE"]
["vonbosau@mit.edu","Administrative Assistant I","Research Laboratory of Electronics","von Bosau","Laura","vonbosau","EMPLOYEE"]
["PERKELL@MIT.EDU","Senior Research Scientist","Research Laboratory of Electronics","Perkell","Joseph","jperkell","EMPLOYEE"]
["MANI@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Muniyandi","Manivannan","mani","EMPLOYEE"]
["KAMON@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Kamon","Mattan","kamon","EMPLOYEE"]
["slifka@mit.edu","Research Affiliate","Research Laboratory of Electronics","Slifka","Janet","slifka","EMPLOYEE"]
["SCHLOERB@MIT.EDU","Research Scientist","Research Laboratory of Electronics","Schloerb","David","schloerb","EMPLOYEE"]
["IJS@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Stefanov-Wagner","Frank","ijs","EMPLOYEE"]
["KOTIK@CBGRLE.MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Kotik","Jack","kotik","EMPLOYEE"]
["KRISHNA@SPEECH.MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Govindarajan","Krishna","govinda","EMPLOYEE"]
["TOMASZ@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Grzegorczyk","Tomasz","tomasz","EMPLOYEE"]
["PAYTON@MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Payton","Karen","payton","EMPLOYEE"]
["WHS@MIT.EDU","Asst Dir for Finance & Sponsor Relations","Research Laboratory of Electronics","Smith","William","whs","EMPLOYEE"]
["RAVICZ@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Ravicz","Michael","ravicz","EMPLOYEE"]
["GPETRICH@MIT.EDU","Principal Research Scientist","Research Laboratory of Electronics","Petrich","Gale","gpetrich","EMPLOYEE"]
["TIEDE@SPEECH.MIT.EDU","Research Scientist","Research Laboratory of Electronics","Tiede","Mark","mktiede","EMPLOYEE"]
["phaidon@mit.edu","Administrative Assistant","Research Laboratory of Electronics","Garnett","Rebecca","phaidon","EMPLOYEE"]
["MANUEL@SPEECH.MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Manuel","Sharon","manuel","EMPLOYEE"]
["DURLACH@MIT.EDU","Senior Lecturer","Research Laboratory of Electronics","Durlach","Nathaniel","durlach","EMPLOYEE"]
["REDIKERBOB@ALUM.MIT.EDU","Research Scientist","Research Laboratory of Electronics","Rediker","Robert","rrediker","EMPLOYEE"]
["JBARRETT@MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Barrett","John","jbarrett","EMPLOYEE"]
[null,"Professor Emeritus","Research Laboratory of Electronics","Eden","Murray","meden","EMPLOYEE"]
["CHADCOLL@MIT.EDU","Administrative Assistant II","Research Laboratory of Electronics","Collins","Chadwick","chadcoll","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Draper","Stark","ktaadn","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Jiang","Xunya","xyjiang","EMPLOYEE"]
["tricia@mit.edu","Administrative Assistant II","Research Laboratory of Electronics","O'Donnell","Tricia","tricia","EMPLOYEE"]
["pegis@mit.edu","Administrative Assistant II","Research Laboratory of Electronics","Pegis","Monica","pegis","EMPLOYEE"]
["HIDEYUKI@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Sotobayashi","Hideyuki","hideyuki","EMPLOYEE"]
["KVANGUILDER@RLE.MIT.EDU","Manager of Media and Design","Research Laboratory of Electronics","Van Guilder","Krista","kvg","EMPLOYEE"]
[null,"Research Scientist","Research Laboratory of Electronics","Desloge","Joseph","jdesloge","EMPLOYEE"]
["baeian@gmail.com","Research Scientist","Research Laboratory of Electronics","Wu","Bae-Ian","biwu","EMPLOYEE"]
["RMENON@MIT.EDU","Research Engineer","Research Laboratory of Electronics","Menon","Rajesh","rmenon","EMPLOYEE"]
["raddy@mit.edu","Research Affiliate","Research Laboratory of Electronics","Abouraddy","Ayman","raddy","EMPLOYEE"]
[null,"Visiting Scientist","Research Laboratory of Electronics","Hu","Jianjuen","john_hu","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Erez","Uri","urierez","EMPLOYEE"]
["hiroyuki@allegro.mit.edu","Research Affiliate","Research Laboratory of Electronics","Ishii","Hiroyuki","hiroyuki","EMPLOYEE"]
["yongak@mit.edu","Postdoctoral Associate","Research Laboratory of Electronics","Song","Yong-Ak","yongak","EMPLOYEE"]
[null,"Visiting Scientist","Research Laboratory of Electronics","Savas","Timothy","savas","EMPLOYEE"]
["FLEONBERGER@RLE.MIT.EDU","Visiting Scientist","Research Laboratory of Electronics","Leonberger","Frederick","fleonber","EMPLOYEE"]
["hfyuan@mit.edu","Research Affiliate","Research Laboratory of Electronics","Yuan","Hanfeng","hfyuan","EMPLOYEE"]
["AHAMMA@PERIMETERINSTITUTE.CA","Visiting Scientist","Research Laboratory of Electronics","Hamma","Alioscia","macavity","EMPLOYEE"]
["sushil@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Kumar","Sushil","sushil","EMPLOYEE"]
["zperez@MIT.EDU","Research Support Associate I","Research Laboratory of Electronics","Perez","Zachary","zperez","EMPLOYEE"]
["sjp@mit.edu","Fiscal Officer","Research Laboratory of Electronics","Patterson","Susanne","sjp","EMPLOYEE"]
["milos@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Popovic","Milos","milos","EMPLOYEE"]
["scotbrad@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Bradley","Michael","scotbrad","EMPLOYEE"]
["jrt@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Tischler","Jonathan","jrt","EMPLOYEE"]
["skkelly@mit.edu","Visiting Scientist","Research Laboratory of Electronics","Kelly","Shawn","skkelly","EMPLOYEE"]
["cinar@mit.edu","SRS IT/IS Professional","Research Laboratory of Electronics","Cinar","Sukru","cinar","EMPLOYEE"]
["turic@mit.edu","Research Scientist","Research Laboratory of Electronics","Turicchia","Lorenzo","turic","EMPLOYEE"]
["DM267@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Morecroft","Deborah","dm267","EMPLOYEE"]
["ejstratt@mit.edu","Administrative Assistant I","Research Laboratory of Electronics","Strattman","Eric","ejstratt","EMPLOYEE"]
["gew@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Weichenberg","Guy","gew","EMPLOYEE"]
["harrylee@MIT.EDU","Research Scientist","Research Laboratory of Electronics","Lee","Harry","harrylee","EMPLOYEE"]
["ryant@MIT.EDU","Research Support Associate I","Research Laboratory of Electronics","Tabone","Ryan","ryant","EMPLOYEE"]
[null,"Visiting Scientist","Research Laboratory of Electronics","Drohan","William","billd","EMPLOYEE"]
["irfanc@mit.edu","Research Affiliate","Research Laboratory of Electronics","Chaudhary","Irfan","irfanc","EMPLOYEE"]
["aaguirre@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Aguirre","Aaron","aaguirre","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Rosengard","Peninah","psfine","EMPLOYEE"]
["jungwon@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Kim","Jung-Won","jungwon","EMPLOYEE"]
[null,"Visiting Scientist","Research Laboratory of Electronics","Said","Maya","mayasaid","EMPLOYEE"]
["SATRA@MIT.EDU","Research Scientist","Research Laboratory of Electronics","Ghosh","Satrajit","satra","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Simon","Jonathan","simonj","EMPLOYEE"]
["micwalsh@nano.mit.edu","Research Affiliate","Research Laboratory of Electronics","Walsh","Michael","micwalsh","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Lapidoth","Amos","lapidoth","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Martinian","Emin","emin","EMPLOYEE"]
["euclid@nano.mit.edu","Research Scientist","Research Laboratory of Electronics","Moon","Euclid","euclid","EMPLOYEE"]
[null,"Research Affiliate","Research Laboratory of Electronics","Fletcher","Alyson","a_fletch","EMPLOYEE"]
["cpackard@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Packard","Corinne","cpackard","EMPLOYEE"]
["fengz@MIT.EDU","Research Affiliate","Research Laboratory of Electronics","Zhang","Feng","fengz","EMPLOYEE"]
["signo@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Signorelli","Riccardo","signo","EMPLOYEE"]
["mcgarty@mit.edu","Research Affiliate","Research Laboratory of Electronics","McGarty","Terrence","mcgarty","EMPLOYEE"]
["bermel@MIT.EDU","Postdoctoral Associate","Research Laboratory of Electronics","Bermel","Peter","bermel","EMPLOYEE"]
["JCHUTE@MIT.EDU","Property Manager","Property Office","Chute","Jo-Anne","jchute","EMPLOYEE"]
["KENMC@MIT.EDU","Property Disposal Officer","Property Office","McLaughlin","A","kenmc","EMPLOYEE"]
["RJANUS@MIT.EDU","Property Accountant","Property Office","Janus","Richard","rjanus","EMPLOYEE"]
["AMARTIGN@MIT.EDU","Senior Property Accountant","Property Office","Martignetti","Alan","amartign","EMPLOYEE"]
["ATIVNAN@MIT.EDU","Senior Property Inventory Assistant","Property Office","Tivnan","Andrew","ativnan","EMPLOYEE"]
["MCALARNE@MIT.EDU","Senior Property Inventory Assistant","Property Office","McAlarney","Ryan","mcalarne","EMPLOYEE"]
["HSAEGER@MIT.EDU","Property Inventory Assistant","Property Office","Saeger","Hillary","hsaeger","EMPLOYEE"]
["KLHEWITT@MIT.EDU","Administrative Assistant II","Human Resources","Hewitt","Kenneth","klhewitt","EMPLOYEE"]
["SCHOW@MIT.EDU","Administrative Assistant II","Human Resources","Liang","Sue","schow","EMPLOYEE"]
["ORMSBEE@MIT.EDU","Human Resources Representative II","Human Resources","Ormsbee","Charles","ormsbee","EMPLOYEE"]
["SSPENCER@MIT.EDU","Human Resources Representative II","Human Resources","Spencer","Shawn","sspencer","EMPLOYEE"]
["ECUSHMAN@MIT.EDU","Retirement Counselor","Human Resources","Lalone","Ellen","ecushman","EMPLOYEE"]
["SMHEAN@MIT.EDU","Disability Services Specialist","Human Resources","Peterson","Sarah","smhean","EMPLOYEE"]
["JFW@MIT.EDU","HR Manager II","Human Resources","White","Jane","jfw","EMPLOYEE"]
["BMUTI@MIT.EDU","Human Resources Officer","Human Resources","Muti","Robert","bmuti","EMPLOYEE"]
["CLAY@MIT.EDU","Senior IT Consultant","Human Resources","Ward","Clayton","clay","EMPLOYEE"]
["MCPIERCE@MIT.EDU","Director of Labor and Employee Relations","Human Resources","Pierce","Marianna","mcpierce","EMPLOYEE"]
["JANEH@MIT.EDU","Senior Human Resources Representative","Human Resources","Hamilton","Jane","janeh","EMPLOYEE"]
["CHENERY@MIT.EDU","Human Resources Officer","Human Resources","Chenery","Brian","chenery","EMPLOYEE"]
["MKUDZMA@MIT.EDU","Human Resources Representative","Human Resources","Kudzma","Martha","mkudzma","EMPLOYEE"]
["WTURNER@MIT.EDU","Director of Operations","Human Resources","Turner","Wayne","wturner","EMPLOYEE"]
["JWALSH@MIT.EDU","Senior HR Officer","Human Resources","Walsh","Mary","jwalsh","EMPLOYEE"]
["AMCCOSH@MIT.EDU","Compensation Specialist","Human Resources","McCosh","Adrienne","amccosh","EMPLOYEE"]
["BYG@MIT.EDU","HRIS Consultant","Human Resources","Gilligan","Barbara","byg","EMPLOYEE"]
["KCONNORS@MIT.EDU","Compensation Specialist","Human Resources","Connors","Kelley","kconnors","EMPLOYEE"]
["RSIMPSON@MIT.EDU","Program Director, Parenting Ed & Res","Human Resources","Simpson","A","rsimpson","EMPLOYEE"]
["THOWELL@MIT.EDU","Senior Administrative Assistant","Human Resources","Howell","Theresa","thowell","EMPLOYEE"]
["KSIMONS@MIT.EDU","Mgr, Work/Life & Child Care Initiatives","Human Resources","Simons","Kathy","ksimons","EMPLOYEE"]
["DMSACCO@MIT.EDU","Senior Human Resources Representative","Human Resources","Sacco","Diane","dmsacco","EMPLOYEE"]
["ALYCEJ@MIT.EDU","Manager of Organization Development","Human Resources","Johnson","Alyce","alycej","EMPLOYEE"]
["ETAINE@MIT.EDU","Human Resources Officer","Human Resources","Smith","Etaine","etaine","EMPLOYEE"]
["GIPSON@MIT.EDU","Retirement Counselor","Human Resources","Gipson","Diane","gipson","EMPLOYEE"]
["kflynn@mit.edu","Manager of Benefits Services","Human Resources","Flynn","Kathleen","kflynn","EMPLOYEE"]
["MCHUTE@MIT.EDU","Manager, HR Training","Human Resources","Chute","Margaret","mchute","EMPLOYEE"]
["GJC@MIT.EDU","Benefits Analyst","Human Resources","Cahill","Gary","gjc","EMPLOYEE"]
["CMUNGER@MIT.EDU","Staffing Specialist II","Human Resources","Munger","Charles","cmunger","EMPLOYEE"]
["LSHIELDS@MIT.EDU","Human Resources Officer","Human Resources","Shields","Lianne","lshields","EMPLOYEE"]
["RILEYH@MIT.EDU","HRIS Manager","Human Resources","Hart","Susan","rileyh","EMPLOYEE"]
["FCRYSTAL@MIT.EDU","Organization Development Consultant","Human Resources","Crystal","Francine","fcrystal","EMPLOYEE"]
["JULIEK@MIT.EDU","Manager of Staffing Services","Human Resources","Dean","Julienne","juliek","EMPLOYEE"]
["CLARKE@MIT.EDU","Manager of Disability Services","Human Resources","Clarke","Sharon","clarke","EMPLOYEE"]
["JSTEIN@MIT.EDU","Organization Development Consultant","Human Resources","Stein","Judith","jstein","EMPLOYEE"]
["KNYCE@MIT.EDU","Administrative Assistant","Human Resources","Nyce","Kimberly","knyce","EMPLOYEE"]
["COCO@MIT.EDU","Senior Human Resources Representative","Human Resources","Coviello","Lisa","coco","EMPLOYEE"]
["JUDYR@MIT.EDU","Compensation Systems Specialist","Human Resources","Raymond","Judy","judyr","EMPLOYEE"]
["MAG@MIT.EDU","Director of Organization and Ee Dev","Human Resources","Gray","Margaret","mag","EMPLOYEE"]
["MORREALE@MIT.EDU","Staffing Specialist","Human Resources","Morreale","Kristen","morreale","EMPLOYEE"]
["KCULVER@MIT.EDU","Rewards & Recognition Program Administra","Human Resources","Culver","Lisa","kculver","EMPLOYEE"]
["LBRYCE@MIT.EDU","Webmaster","Human Resources","Bryce","Laurie","lbryce","EMPLOYEE"]
["AMSTONE@MIT.EDU","Business Analyst","Human Resources","Lafleur","Anne","amstone","EMPLOYEE"]
["RGELLER@MIT.EDU","Manager, Compensation","Human Resources","Geller","Rita","rgeller","EMPLOYEE"]
["jebarnes@mit.edu","Manager of Labor Relations","Human Resources","Barnes","Jonathan","jebarnes","EMPLOYEE"]
["mjcoll@mit.edu","Human Resources Officer","Human Resources","Collins","Martha","mjcoll","EMPLOYEE"]
["maustin@mit.edu","Administrative Officer","Human Resources","Carmichael","Michelle","maustin","EMPLOYEE"]
["JCANCELL@MIT.EDU","Webmaster","Human Resources","Cancell","Jacqueline","jcancell","EMPLOYEE"]
["gerzon@mit.edu","Organization Development Consultant","Human Resources","Gerzon","Jeannette","gerzon","EMPLOYEE"]
["Lgarrett@mit.edu","Human Resources Representative","Human Resources","Garrett","Lakitha","lgarrett","EMPLOYEE"]
["jfusco@mit.edu","Human Resources Officer","Human Resources","Fusco","Joan","jfusco","EMPLOYEE"]
["DKINZER@MIT.EDU","Administrative Assistant II","Human Resources","Kinzer","David","dtaveras","EMPLOYEE"]
["kpaul@mit.edu","Business Systems Analyst","Human Resources","Paul","Kenneth","kpaul","EMPLOYEE"]
["acalkins@mit.edu","Human Resources Representative II","Human Resources","Ferrie-Calkins","Abbie","acalkins","EMPLOYEE"]
["bori@mit.edu","Staffing Specialist II","Human Resources","Stoyanova","Borislava","bori","EMPLOYEE"]
["moses_b@mit.edu","Webmaster","Human Resources","Blumenstiel","Moses","moses_b","EMPLOYEE"]
["RHAAS@MIT.EDU","Mgmt Development Programs Designer","Human Resources","Haas","Ronnie","rhaas","EMPLOYEE"]
["MBRUCE@MIT.EDU","Human Resources Representative II","Human Resources","Bruce","Marcela","mbruce","EMPLOYEE"]
["CPIZZANO@MIT.EDU","Senior Business Systems Analyst","Human Resources","Pizzano","Charles","cpizzano","EMPLOYEE"]
["MBARRIOS@MIT.EDU","Manager of Health and Welfare Benefits","Human Resources","Barrios","Maria","mbarrios","EMPLOYEE"]
["LRUTHER@MIT.EDU","Executive Assistant to the VP for HR","Human Resources","Ruther","Laura","lruther","EMPLOYEE"]
["BCJONES@MIT.EDU","Administrative Assistant","Human Resources","Jones","Bonnie","bcjones","EMPLOYEE"]
["JANETBW@MIT.EDU","Communications Manager","Human Resources","Walzer","Janet","janetbw","EMPLOYEE"]
["JEANSAM@MIT.EDU","Director of Benefits","Human Resources","Samuelson","Jean","jeansam","EMPLOYEE"]
["MCHANN@MIT.EDU","Manager, Client Services","Human Resources","Chan","Amanda","mchann","EMPLOYEE"]
["GEDDINS@MIT.EDU","Diversity and Inclusion Specialist","Human Resources","Eddins","Genesia","geddins","EMPLOYEE"]
["KRISTAD@MIT.EDU","Administrative Assistant II","Human Resources","D'Agostino","Krista","kristad","EMPLOYEE"]
["SMANIACI@MIT.EDU","Retirement Plans Manager","Human Resources","Maniaci","Sophia","smaniaci","EMPLOYEE"]
["JHOETH@MIT.EDU","Human Resources Rep/Receptionist","Human Resources","Hoeth","Joanne","jhoeth","EMPLOYEE"]
["KPANAGO@MIT.EDU","Senior Benefits Analyst","Human Resources","Panagopoulos","Kristen","kpanago","EMPLOYEE"]
["CMSTONE@MIT.EDU","Assistant Manager, Labor Relations","Human Resources","Stone","Christiaan","cmstone","EMPLOYEE"]
["JDR1@MIT.EDU","Instructional Course Designer","Human Resources","Roberts","John","jdr1","EMPLOYEE"]
["MMF@MIT.EDU","Human Resources Representative II","Human Resources","Ferreira","Margaret","mmf","EMPLOYEE"]
["paulvlauretti@comcast.net","Sous Chef, EH","Endicott House","Lauretti","Paul","plaurett","EMPLOYEE"]
["DSIMONDS@MIT.EDU","Director of Conference Planning","Endicott House","Simonds","Diane","dsimonds","EMPLOYEE"]
["CHEFEC@MIT.EDU","Executive Chef","Endicott House","Cerrato","Edward","chefec","EMPLOYEE"]
[null,"Groundskeeper, EH","Endicott House","Willard","Thomas","jess1130","EMPLOYEE"]
["DGAFFNEY@MIT.EDU","Groundskeeper, EH","Endicott House","Patjane","Deborah","dpatjane","EMPLOYEE"]
["MRFITZG@MIT.EDU","General Manager, Endicott House","Endicott House","Fitzgerald","Michael","mrfitzg","EMPLOYEE"]
["BETTYD@MIT.EDU","Sales Manager, Endicott House","Endicott House","Dasilva","Elizabeth","bettyd","EMPLOYEE"]
["denisec@mit.edu","Food and Beverage Manager, Endicott Hous","Endicott House","Carroll","Denise","denisec","EMPLOYEE"]
[null,"Senior Guest Services Attendant, EH","Endicott House","Hilliard","Patricia","patsyh","EMPLOYEE"]
["JOHNK4269@YAHOO.COM","Guest Services Attendant, EH","Endicott House","Kempt","John","miteh","EMPLOYEE"]
[null,"Lead Waitperson, EH","Endicott House","Iula-Chick","Lisa","lmic","EMPLOYEE"]
["tvachon@mit.edu","Cook, EH","Endicott House","Vachon","Thomas","tvachon","EMPLOYEE"]
["DIPALMA@MIT.EDU","Accounting Clerk, EH","Endicott House","DiPalma","Michael","dipalma","EMPLOYEE"]
[null,"Conference Services Agent, EH","Endicott House","Cappadona","Matthew","pnkfloyd","EMPLOYEE"]
["dcullen@mit.edu","Lead Conference Services Agent, EH","Endicott House","Cullen","Daniel","dcullen","EMPLOYEE"]
["designservice@comcast.net","Guest Services Attendant, EH","Endicott House","Janjigian","Mary-Ann","mjanjig","EMPLOYEE"]
["GTAYLOR12@COMCAST.NET","Guest Services Attendant, EH","Endicott House","Taylor","Georgia","gmtaylor","EMPLOYEE"]
["RPASCHAL@MIT.EDU","Conference Services Agent, EH","Endicott House","Paschal","Ryan","rpaschal","EMPLOYEE"]
["BOBDEM@MIT.EDU","Groundskeeper, EH","Endicott House","Demeule","Robert","bobdem","EMPLOYEE"]
["TRAFF@MIT.EDU","Lead Food and Beverage Server, EH","Endicott House","Raffaelli","Todd","traff","EMPLOYEE"]
["KBFOLEY@MIT.EDU","Rooms & Guest Services Manager, EH","Endicott House","Foley","Kathleen","kbfoley","EMPLOYEE"]
["JGARBER@MIT.EDU","Conference Planner, EH","Endicott House","Ellis-Garber","Jeanette","jgarber","EMPLOYEE"]
["JSILVIA@MIT.EDU","Director of Sales","Endicott House","McManus","Jennifer","jsilvia","EMPLOYEE"]
["LSTAG@MIT.EDU","Sales Assistant","Endicott House","Stagnone","Lisa","lstag","EMPLOYEE"]
["PATTERJ@MIT.EDU","Senior Stock Clerk - Administrative Asst","Audio Visual Services","Patterson","James","patterj","EMPLOYEE"]
["PATTYF@MIT.EDU","Administrative Assistant II","Audio Visual Services","Tansey","Patricia","pattyf","EMPLOYEE"]
["SAMILY@MIT.EDU","Audio - Visual Specialist","Audio Visual Services","Troia","Mark","samily","EMPLOYEE"]
["GLADYSO@MIT.EDU","Administrative Assistant II","Audio Visual Services","Overshown","Gladys","gladyso","EMPLOYEE"]
["DJBRODER@MIT.EDU","Project Audio-Visual Specialist","Audio Visual Services","Broderick","David","djbroder","EMPLOYEE"]
["TCDEVITA@MIT.EDU","Senior Audio - Visual Specialist","Audio Visual Services","DeVita","Thomas","tcdevita","EMPLOYEE"]
["ABM@MIT.EDU","Project Audio-Visual Specialist","Audio Visual Services","Morrison","Alan","abm","EMPLOYEE"]
["ARAUCCI@MIT.EDU","Project Technician","Audio Visual Services","Raucci","Aldo","araucci","EMPLOYEE"]
["GRAHAM@MIT.EDU","Manager, Audio Visual","Audio Visual Services","Graham","Louis","graham","EMPLOYEE"]
["NMI@MIT.EDU","Audio - Visual Specialist","Audio Visual Services","Persing","Kenneth","nmi","EMPLOYEE"]
["RCMARTIN@MIT.EDU","Audio - Visual Specialist","Audio Visual Services","Martin","Robert","rcmartin","EMPLOYEE"]
["PDSHAY@MIT.EDU","Events Coordinator","Audio Visual Services","Shay","Paul","pdshay","EMPLOYEE"]
["JTP@MIT.EDU","Project Audio-Visual Specialist","Audio Visual Services","Prendergast","John","jtp","EMPLOYEE"]
["bjmagoon@mit.edu","Administrative Assistant I","Audio Visual Services","Magoon","Brian","bjmagoon","EMPLOYEE"]
["matt_r@mit.edu","Senior Audio - Visual Specialist","Audio Visual Services","Russell","Matthew","matt_r","EMPLOYEE"]
["desella@mit.edu","Senior A/V Specialist","Audio Visual Services","Sella","David","desella","EMPLOYEE"]
[null,"Northeastern Coop","Audio Visual Services","Carroll","Joseph","carrollj","EMPLOYEE"]
["AEDUARDO@MIT.EDU","Audio - Visual Specialist","Audio Visual Services","Eduardo","Anthony","aeduardo","EMPLOYEE"]
["MELNYK@MIT.EDU","Northeastern Coop","Audio Visual Services","Melnyk","Liliya","melnyk","EMPLOYEE"]
[null,"Northeastern Coop","Audio Visual Services","Tokanel","Robert","rtokanel","EMPLOYEE"]
["STARGETE@MIT.EDU","Audio - Visual Operator A","Audio Visual Services","Targete","Seth","stargete","EMPLOYEE"]
["GPALMER@MIT.EDU","Audio - Visual Specialist","Audio Visual Services","Palmer","Donal","gpalmer","EMPLOYEE"]
["CSASH@MIT.EDU","Customer Service Representative II","Copy Technology Centers","Keane","Cheryl","csash","EMPLOYEE"]
["RITADEL@MIT.EDU","Financial Assistant II","Copy Technology Centers","Del Prete","Rita","ritadel","EMPLOYEE"]
["DONNAMUL@MIT.EDU","Course Content Copyright Administrator","Copy Technology Centers","Mulholland","Donna","donnamul","EMPLOYEE"]
["LMAR@MIT.EDU","Customer Service Representative II","Copy Technology Centers","Marston","E","lmar","EMPLOYEE"]
["MDIZIO@MIT.EDU","Customer Service Representative II","Copy Technology Centers","DiZio","Michael","mdizio","EMPLOYEE"]
["JMILLIGN@MIT.EDU","Marketing Development Manager","Copy Technology Centers","Milligan","June","jmillign","EMPLOYEE"]
["SDADDY@MIT.EDU","Copy Tech A","Copy Technology Centers","Marable","Stephen","sdaddy","EMPLOYEE"]
["DCHOATE@MIT.EDU","Electronic Print and Media Supervisor","Copy Technology Centers","Choate","Donald","dchoate","EMPLOYEE"]
["jaye@Mit.edu","Copy Tech A","Copy Technology Centers","Martin","Janice","jaye","EMPLOYEE"]
["SCOOTER@MIT.EDU","Customer Service Representative II","Copy Technology Centers","Johnson","Scott","scooter","EMPLOYEE"]
["LAMA@MIT.EDU","Copy Tech A","Copy Technology Centers","Lamattina","Louis","lama","EMPLOYEE"]
[null,"Driver-Utility","Copy Technology Centers","Petzke","David","pez1","EMPLOYEE"]
["SDIMOND@MIT.EDU","Manager, Copy Technology Centers","Copy Technology Centers","Dimond","Steven","sdimond","EMPLOYEE"]
["SKYDIVER@MIT.EDU","Computer Support Assistant","Copy Technology Centers","Perrigo","Scott","skydiver","EMPLOYEE"]
["TBUDI@MIT.EDU","Customer Service Representative II","Copy Technology Centers","Budiyono","Toto","tbudi","EMPLOYEE"]
["KIPLB@MIT.EDU","Institute Copier Program Manager","Copy Technology Centers","Bruggeman","Kenneth","kiplb","EMPLOYEE"]
["CEWELCH@MIT.EDU","Supervisor, Sloan CopyTech Center","Copy Technology Centers","Welch","Constance","cewelch","EMPLOYEE"]
["JCECILIO@MIT.EDU","Computer Support Assistant","Copy Technology Centers","Cecilio","Jason","jcecilio","EMPLOYEE"]
["CITYBUM@HOTMAIL.COM","Copy Tech B","Copy Technology Centers","Padden","Emily","epadden","EMPLOYEE"]
["SKINNERB@MIT.EDU","Accounts Payable Specialist","MIT Press","Skinner","Barbara","skinnerb","EMPLOYEE"]
["SBANDOO@MIT.EDU","Administrative Assistant & Mail Room Specialist","MIT Press","Bandoo","Sharon","sbandoo","EMPLOYEE"]
["HISCOX@MIT.EDU","Journals Circulation Manager, MIT Press","MIT Press","Hiscox","Abbie","hiscox","EMPLOYEE"]
["IGUCHI@MIT.EDU","Design Manager, MIT Press","MIT Press","Iguchi","Yasuyo","iguchi","EMPLOYEE"]
["ANTONUCC@MIT.EDU","Circulation/Order Processing Assistant, Journals","MIT Press","Antonucci","Thomas","antonucc","EMPLOYEE"]
["JCOSTELL@MIT.EDU","Exhibits Manager","MIT Press","Costello","John","jcostell","EMPLOYEE"]
["RUBINK@MIT.EDU","Journals Promotion Designer","MIT Press","Rubin","Kate","rubink","EMPLOYEE"]
["PRIOR@MIT.EDU","Executive Acquisitions Editor","MIT Press","Prior","Robert","prior","EMPLOYEE"]
["JMCCAULL@MIT.EDU","Asst Journals Manager & Business Manager","MIT Press","McCaull","June","jmccaull","EMPLOYEE"]
["MILLERJ@MIT.EDU","Royalties Assistant","MIT Press","Miller","Janice","millerj","EMPLOYEE"]
["MCLEOD@MIT.EDU","Journals Manager","MIT Press","McLeod-Barnett","Rebecca","mcleod","EMPLOYEE"]
["TERRYL@MIT.EDU","Production Director, MIT Press","MIT Press","Lamoureux","Theresa","terryl","EMPLOYEE"]
["BLAISDEL@MIT.EDU","Sr Admin Asst/Marketing","MIT Press","Blaisdell","Neil","blaisdel","EMPLOYEE"]
["CHALE@MIT.EDU","Manager, Accounting Dept, MIT Press","MIT Press","Hale","Charles","chale","EMPLOYEE"]
["tova@MIT.EDU",null,"Mathematics","Brown","Tova","tova","STUDENT","G"]

{"sheet":"raw tickets","index":6,"n_rows":44660,"n_cols":35,"rows_kept":2250,"cut":true,"hidden":false,"merged":[],"bounds":{"rows_first":1000,"rows_last":250,"rows_between":1000,"halvings":1}}
["Queue Id","Queue Name","Queue Desc","Rt Custom Field Name","Custom Field Value","Custom Field Counter","Tkt Id","Tkt Status","Tkt Requestor","Tkt Subject","Tkt Owner","Tkt Last Contact Date","Tkt Starts Date","Tkt Started Date","Tkt Due Date","Tkt Resolved Date","Tkt 1St Opened Date","Tkt 1St Resolved Date","Tkt 1St Queue Transfer Date","Tkt Days On Hold","Tkt Originating Queue Id","Tkt Creator Krb Name","Tkt Creator Unit Id","Tkt Created Date","Tkt Last Updated By","Tkt Last Updated Date","Tkt Days Before 1St Opened","Tkt Days Create Last Resolv","Tkt Days Que Trnsf Last Resolv","Tkt Requestor Krb Name","Tkt Requestor Last Name","Tkt Requestor First Name","Tkt Requestor Unit Id","Tkt Requestor Unit Name","Tkt Requestor Person Type"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,964305,"resolved","jeanmf","Class Materials","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-22","2009-08-04","2009-07-22",0,2454,"jeanmf",35000,"2009-07-22","gpeltecu","2009-08-04",0,13,13,"jeanmf","Farewell","Jean",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,952888,"resolved","hosler","Site Request Duplicate","carlyn","2009-07-10",null,"2009-07-09",null,"2009-07-10","2009-07-09","2009-07-10",null,0,34,"carlyn",null,"2009-07-09","jeff2012","2009-07-10",0,1,null,"hosler","Hosler","Dorothy",66100,"Archaeology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,952888,"resolved","hosler","Site Request Duplicate","carlyn","2009-07-10",null,"2009-07-09",null,"2009-07-10","2009-07-09","2009-07-10",null,0,34,"carlyn",null,"2009-07-09","jeff2012","2009-07-10",0,1,null,"hosler","Hosler","Dorothy",66100,"Archaeology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,952888,"resolved","hosler","Site Request Duplicate","carlyn","2009-07-10",null,"2009-07-09",null,"2009-07-10","2009-07-09","2009-07-10",null,0,34,"carlyn",null,"2009-07-09","jeff2012","2009-07-10",0,1,null,"hosler","Hosler","Dorothy",66100,"Archaeology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,952888,"resolved","hosler","Site Request Duplicate","carlyn","2009-07-10",null,"2009-07-09",null,"2009-07-10","2009-07-09","2009-07-10",null,0,34,"carlyn",null,"2009-07-09","jeff2012","2009-07-10",0,1,null,"hosler","Hosler","Dorothy",66100,"Archaeology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,952888,"resolved","hosler","Site Request Duplicate","carlyn","2009-07-10",null,"2009-07-09",null,"2009-07-10","2009-07-09","2009-07-10",null,0,34,"carlyn",null,"2009-07-09","jeff2012","2009-07-10",0,1,null,"hosler","Hosler","Dorothy",66100,"Archaeology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,969900,"open","vonbosau","Stellar suggestion: add an extra title field, such as instructor","gpeltecu","2009-07-29",null,null,null,null,"2009-07-28",null,"2009-07-28",0,595,"vonbosau",267000,"2009-07-28","gpeltecu","2009-07-29",0,null,null,"vonbosau","von Bosau","Laura",267000,"Research Laboratory of Electronics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,969900,"open","vonbosau","Stellar suggestion: add an extra title field, such as instructor","gpeltecu","2009-07-29",null,null,null,null,"2009-07-28",null,"2009-07-28",0,595,"vonbosau",267000,"2009-07-28","gpeltecu","2009-07-29",0,null,null,"vonbosau","von Bosau","Laura",267000,"Research Laboratory of Electronics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,969900,"open","vonbosau","Stellar suggestion: add an extra title field, such as instructor","gpeltecu","2009-07-29",null,null,null,null,"2009-07-28",null,"2009-07-28",0,595,"vonbosau",267000,"2009-07-28","gpeltecu","2009-07-29",0,null,null,"vonbosau","von Bosau","Laura",267000,"Research Laboratory of Electronics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,969900,"open","vonbosau","Stellar suggestion: add an extra title field, such as instructor","gpeltecu","2009-07-29",null,null,null,null,"2009-07-28",null,"2009-07-28",0,595,"vonbosau",267000,"2009-07-28","gpeltecu","2009-07-29",0,null,null,"vonbosau","von Bosau","Laura",267000,"Research Laboratory of Electronics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,969900,"open","vonbosau","Stellar suggestion: add an extra title field, such as instructor","gpeltecu","2009-07-29",null,null,null,null,"2009-07-28",null,"2009-07-28",0,595,"vonbosau",267000,"2009-07-28","gpeltecu","2009-07-29",0,null,null,"vonbosau","von Bosau","Laura",267000,"Research Laboratory of Electronics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,954109,"open","lroldan","blank Stellar page","Nobody","2009-08-04",null,"2009-07-15",null,null,"2009-07-15",null,"2009-07-10",0,595,"lroldan",93800,"2009-07-10","gpeltecu","2009-08-04",5,null,null,"lroldan","Roldan","Leslie Ann",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,954109,"open","lroldan","blank Stellar page","Nobody","2009-08-04",null,"2009-07-15",null,null,"2009-07-15",null,"2009-07-10",0,595,"lroldan",93800,"2009-07-10","gpeltecu","2009-08-04",5,null,null,"lroldan","Roldan","Leslie Ann",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,954109,"open","lroldan","blank Stellar page","Nobody","2009-08-04",null,"2009-07-15",null,null,"2009-07-15",null,"2009-07-10",0,595,"lroldan",93800,"2009-07-10","gpeltecu","2009-08-04",5,null,null,"lroldan","Roldan","Leslie Ann",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,954109,"open","lroldan","blank Stellar page","Nobody","2009-08-04",null,"2009-07-15",null,null,"2009-07-15",null,"2009-07-10",0,595,"lroldan",93800,"2009-07-10","gpeltecu","2009-08-04",5,null,null,"lroldan","Roldan","Leslie Ann",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,954109,"open","lroldan","blank Stellar page","Nobody","2009-08-04",null,"2009-07-15",null,null,"2009-07-15",null,"2009-07-10",0,595,"lroldan",93800,"2009-07-10","gpeltecu","2009-08-04",5,null,null,"lroldan","Roldan","Leslie Ann",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,969913,"resolved","tosca@MIT.EDU","Note associated with Site Created for 21L.005","Nobody",null,null,"2009-07-28",null,"2009-07-28",null,"2009-07-28","2009-07-28",0,595,"N/A",null,"2009-07-28","carlyn","2009-07-28",null,0,0,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,969913,"resolved","tosca@MIT.EDU","Note associated with Site Created for 21L.005","Nobody",null,null,"2009-07-28",null,"2009-07-28",null,"2009-07-28","2009-07-28",0,595,"N/A",null,"2009-07-28","carlyn","2009-07-28",null,0,0,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,969913,"resolved","tosca@MIT.EDU","Note associated with Site Created for 21L.005","Nobody",null,null,"2009-07-28",null,"2009-07-28",null,"2009-07-28","2009-07-28",0,595,"N/A",null,"2009-07-28","carlyn","2009-07-28",null,0,0,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,969913,"resolved","tosca@MIT.EDU","Note associated with Site Created for 21L.005","Nobody",null,null,"2009-07-28",null,"2009-07-28",null,"2009-07-28","2009-07-28",0,595,"N/A",null,"2009-07-28","carlyn","2009-07-28",null,0,0,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,954611,"resolved","v-amwilc@microsoft.com","Robots.txt file restricting msnbot at http://stellar.mit.edu/robots.txt","gpeltecu","2009-08-04",null,"2009-07-13",null,"2009-08-04","2009-07-12","2009-08-04","2009-07-12",0,595,"N/A",null,"2009-07-10","gpeltecu","2009-08-04",2,25,23,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,954611,"resolved","v-amwilc@microsoft.com","Robots.txt file restricting msnbot at http://stellar.mit.edu/robots.txt","gpeltecu","2009-08-04",null,"2009-07-13",null,"2009-08-04","2009-07-12","2009-08-04","2009-07-12",0,595,"N/A",null,"2009-07-10","gpeltecu","2009-08-04",2,25,23,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,954611,"resolved","v-amwilc@microsoft.com","Robots.txt file restricting msnbot at http://stellar.mit.edu/robots.txt","gpeltecu","2009-08-04",null,"2009-07-13",null,"2009-08-04","2009-07-12","2009-08-04","2009-07-12",0,595,"N/A",null,"2009-07-10","gpeltecu","2009-08-04",2,25,23,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,954611,"resolved","v-amwilc@microsoft.com","Robots.txt file restricting msnbot at http://stellar.mit.edu/robots.txt","gpeltecu","2009-08-04",null,"2009-07-13",null,"2009-08-04","2009-07-12","2009-08-04","2009-07-12",0,595,"N/A",null,"2009-07-10","gpeltecu","2009-08-04",2,25,23,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,954611,"resolved","v-amwilc@microsoft.com","Robots.txt file restricting msnbot at http://stellar.mit.edu/robots.txt","gpeltecu","2009-08-04",null,"2009-07-13",null,"2009-08-04","2009-07-12","2009-08-04","2009-07-12",0,595,"N/A",null,"2009-07-10","gpeltecu","2009-08-04",2,25,23,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,963395,"open","rsikkema","a request for a test Stellar site","carlyn","2009-08-04",null,null,null,null,"2009-07-21",null,null,0,34,"rsikkema",271100,"2009-07-21","gpeltecu","2009-08-04",0,null,null,"rsikkema","Sikkema","Robert",271100,"AMPS-Libraries","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,963395,"open","rsikkema","a request for a test Stellar site","carlyn","2009-08-04",null,null,null,null,"2009-07-21",null,null,0,34,"rsikkema",271100,"2009-07-21","gpeltecu","2009-08-04",0,null,null,"rsikkema","Sikkema","Robert",271100,"AMPS-Libraries","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,960746,"resolved","aed","Note associated with Site Created for 15.PRETERM","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"aed",121000,"2009-07-17","carlyn","2009-07-17",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,963395,"open","rsikkema","a request for a test Stellar site","carlyn","2009-08-04",null,null,null,null,"2009-07-21",null,null,0,34,"rsikkema",271100,"2009-07-21","gpeltecu","2009-08-04",0,null,null,"rsikkema","Sikkema","Robert",271100,"AMPS-Libraries","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,963395,"open","rsikkema","a request for a test Stellar site","carlyn","2009-08-04",null,null,null,null,"2009-07-21",null,null,0,34,"rsikkema",271100,"2009-07-21","gpeltecu","2009-08-04",0,null,null,"rsikkema","Sikkema","Robert",271100,"AMPS-Libraries","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,950678,"open","wexler","No such course in Fall Re: Site Created for 9.601","carlyn","2009-07-17",null,null,null,null,"2009-07-08",null,"2009-07-08",0,595,"wexler",154500,"2009-07-07","carlyn","2009-07-17",1,null,null,"wexler","Wexler","Kenneth",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,950678,"open","wexler","No such course in Fall Re: Site Created for 9.601","carlyn","2009-07-17",null,null,null,null,"2009-07-08",null,"2009-07-08",0,595,"wexler",154500,"2009-07-07","carlyn","2009-07-17",1,null,null,"wexler","Wexler","Kenneth",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,950678,"open","wexler","No such course in Fall Re: Site Created for 9.601","carlyn","2009-07-17",null,null,null,null,"2009-07-08",null,"2009-07-08",0,595,"wexler",154500,"2009-07-07","carlyn","2009-07-17",1,null,null,"wexler","Wexler","Kenneth",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,950678,"open","wexler","No such course in Fall Re: Site Created for 9.601","carlyn","2009-07-17",null,null,null,null,"2009-07-08",null,"2009-07-08",0,595,"wexler",154500,"2009-07-07","carlyn","2009-07-17",1,null,null,"wexler","Wexler","Kenneth",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,950678,"open","wexler","No such course in Fall Re: Site Created for 9.601","carlyn","2009-07-17",null,null,null,null,"2009-07-08",null,"2009-07-08",0,595,"wexler",154500,"2009-07-07","carlyn","2009-07-17",1,null,null,"wexler","Wexler","Kenneth",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,969913,"resolved","tosca@MIT.EDU","Note associated with Site Created for 21L.005","Nobody",null,null,"2009-07-28",null,"2009-07-28",null,"2009-07-28","2009-07-28",0,595,"N/A",null,"2009-07-28","carlyn","2009-07-28",null,0,0,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,963395,"open","rsikkema","a request for a test Stellar site","carlyn","2009-08-04",null,null,null,null,"2009-07-21",null,null,0,34,"rsikkema",271100,"2009-07-21","gpeltecu","2009-08-04",0,null,null,"rsikkema","Sikkema","Robert",271100,"AMPS-Libraries","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,968911,"resolved","sdl","please remove 2 sites","carlyn","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,595,"sdl",154500,"2009-07-27","carlyn","2009-07-28",1,1,0,"sdl","Lanza","Susan",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,956028,"resolved","eduflo@economics.mit.edu","Re: Site Created for 14.771","Nobody",null,null,"2009-07-15",null,"2009-07-15",null,"2009-07-15","2009-07-13",0,595,"N/A",null,"2009-07-13","carlyn","2009-07-15",null,2,2,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,956028,"resolved","eduflo@economics.mit.edu","Re: Site Created for 14.771","Nobody",null,null,"2009-07-15",null,"2009-07-15",null,"2009-07-15","2009-07-13",0,595,"N/A",null,"2009-07-13","carlyn","2009-07-15",null,2,2,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,950444,"resolved","ghanson","Stellar - School of Science","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-07","2009-07-17","2009-07-07",0,2454,"ghanson",150000,"2009-07-07","carlyn","2009-07-17",0,10,10,"ghanson","Hanson","Garrett",150000,"School of Science","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,950444,"resolved","ghanson","Stellar - School of Science","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-07","2009-07-17","2009-07-07",0,2454,"ghanson",150000,"2009-07-07","carlyn","2009-07-17",0,10,10,"ghanson","Hanson","Garrett",150000,"School of Science","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,949155,"resolved","shiba","Note associated with Site Created for sastry","Nobody",null,null,"2009-07-06",null,"2009-07-06",null,"2009-07-06","2009-07-06",0,595,"shiba",121000,"2009-07-06","carlyn","2009-07-06",null,0,0,"shiba","Nemat-Nasser","Shiba",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,949155,"resolved","shiba","Note associated with Site Created for sastry","Nobody",null,null,"2009-07-06",null,"2009-07-06",null,"2009-07-06","2009-07-06",0,595,"shiba",121000,"2009-07-06","carlyn","2009-07-06",null,0,0,"shiba","Nemat-Nasser","Shiba",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,949155,"resolved","shiba","Note associated with Site Created for sastry","Nobody",null,null,"2009-07-06",null,"2009-07-06",null,"2009-07-06","2009-07-06",0,595,"shiba",121000,"2009-07-06","carlyn","2009-07-06",null,0,0,"shiba","Nemat-Nasser","Shiba",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,949155,"resolved","shiba","Note associated with Site Created for sastry","Nobody",null,null,"2009-07-06",null,"2009-07-06",null,"2009-07-06","2009-07-06",0,595,"shiba",121000,"2009-07-06","carlyn","2009-07-06",null,0,0,"shiba","Nemat-Nasser","Shiba",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,949155,"resolved","shiba","Note associated with Site Created for sastry","Nobody",null,null,"2009-07-06",null,"2009-07-06",null,"2009-07-06","2009-07-06",0,595,"shiba",121000,"2009-07-06","carlyn","2009-07-06",null,0,0,"shiba","Nemat-Nasser","Shiba",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,947983,"resolved","abarnett","Pls. add survey tool","carlyn","2009-07-06",null,null,null,"2009-07-07","2009-07-06","2009-07-07","2009-07-06",0,595,"abarnett",121000,"2009-07-05","carlyn","2009-07-07",1,2,1,"abarnett","Barnett","Arnold",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,947983,"resolved","abarnett","Pls. add survey tool","carlyn","2009-07-06",null,null,null,"2009-07-07","2009-07-06","2009-07-07","2009-07-06",0,595,"abarnett",121000,"2009-07-05","carlyn","2009-07-07",1,2,1,"abarnett","Barnett","Arnold",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,947983,"resolved","abarnett","Pls. add survey tool","carlyn","2009-07-06",null,null,null,"2009-07-07","2009-07-06","2009-07-07","2009-07-06",0,595,"abarnett",121000,"2009-07-05","carlyn","2009-07-07",1,2,1,"abarnett","Barnett","Arnold",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,947983,"resolved","abarnett","Pls. add survey tool","carlyn","2009-07-06",null,null,null,"2009-07-07","2009-07-06","2009-07-07","2009-07-06",0,595,"abarnett",121000,"2009-07-05","carlyn","2009-07-07",1,2,1,"abarnett","Barnett","Arnold",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,947983,"resolved","abarnett","Pls. add survey tool","carlyn","2009-07-06",null,null,null,"2009-07-07","2009-07-06","2009-07-07","2009-07-06",0,595,"abarnett",121000,"2009-07-05","carlyn","2009-07-07",1,2,1,"abarnett","Barnett","Arnold",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,971577,"open","addison","linking in two offerings of a course into the same stellar site","jchiang","2009-08-05",null,"2009-07-30",null,null,"2009-07-30",null,"2009-07-30",0,595,"addison","ESD","2009-07-30","addison","2009-08-07",0,null,null,"addison","Stark","Addison","ESD","Engineering Systems Division","Current Student"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,971577,"open","addison","linking in two offerings of a course into the same stellar site","jchiang","2009-08-05",null,"2009-07-30",null,null,"2009-07-30",null,"2009-07-30",0,595,"addison","ESD","2009-07-30","addison","2009-08-07",0,null,null,"addison","Stark","Addison","ESD","Engineering Systems Division","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,971577,"open","addison","linking in two offerings of a course into the same stellar site","jchiang","2009-08-05",null,"2009-07-30",null,null,"2009-07-30",null,"2009-07-30",0,595,"addison","ESD","2009-07-30","addison","2009-08-07",0,null,null,"addison","Stark","Addison","ESD","Engineering Systems Division","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,950444,"resolved","ghanson","Stellar - School of Science","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-07","2009-07-17","2009-07-07",0,2454,"ghanson",150000,"2009-07-07","carlyn","2009-07-17",0,10,10,"ghanson","Hanson","Garrett",150000,"School of Science","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,950444,"resolved","ghanson","Stellar - School of Science","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-07","2009-07-17","2009-07-07",0,2454,"ghanson",150000,"2009-07-07","carlyn","2009-07-17",0,10,10,"ghanson","Hanson","Garrett",150000,"School of Science","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,950444,"resolved","ghanson","Stellar - School of Science","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-07","2009-07-17","2009-07-07",0,2454,"ghanson",150000,"2009-07-07","carlyn","2009-07-17",0,10,10,"ghanson","Hanson","Garrett",150000,"School of Science","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,946485,"resolved","jpbonsen","Note associated with Site Created for 15.375J","carlyn","2009-07-02",null,null,null,"2009-07-06","2009-07-02","2009-07-06","2009-07-02",0,595,"jpbonsen",39000,"2009-07-02","carlyn","2009-07-06",0,4,4,"jpbonsen","Bonsen","Joost",39000,"Media Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,956028,"resolved","eduflo@economics.mit.edu","Re: Site Created for 14.771","Nobody",null,null,"2009-07-15",null,"2009-07-15",null,"2009-07-15","2009-07-13",0,595,"N/A",null,"2009-07-13","carlyn","2009-07-15",null,2,2,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,956028,"resolved","eduflo@economics.mit.edu","Re: Site Created for 14.771","Nobody",null,null,"2009-07-15",null,"2009-07-15",null,"2009-07-15","2009-07-13",0,595,"N/A",null,"2009-07-13","carlyn","2009-07-15",null,2,2,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,962007,"resolved","salessan","15.415 for Summer not showing up as active in Stellar search","gpeltecu","2009-07-20",null,null,null,"2009-08-04","2009-07-20","2009-08-04","2009-07-20",0,595,"salessan",121000,"2009-07-20","gpeltecu","2009-08-04",0,15,15,"salessan","Alessandro","Scott",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,962007,"resolved","salessan","15.415 for Summer not showing up as active in Stellar search","gpeltecu","2009-07-20",null,null,null,"2009-08-04","2009-07-20","2009-08-04","2009-07-20",0,595,"salessan",121000,"2009-07-20","gpeltecu","2009-08-04",0,15,15,"salessan","Alessandro","Scott",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,962007,"resolved","salessan","15.415 for Summer not showing up as active in Stellar search","gpeltecu","2009-07-20",null,null,null,"2009-08-04","2009-07-20","2009-08-04","2009-07-20",0,595,"salessan",121000,"2009-07-20","gpeltecu","2009-08-04",0,15,15,"salessan","Alessandro","Scott",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,962007,"resolved","salessan","15.415 for Summer not showing up as active in Stellar search","gpeltecu","2009-07-20",null,null,null,"2009-08-04","2009-07-20","2009-08-04","2009-07-20",0,595,"salessan",121000,"2009-07-20","gpeltecu","2009-08-04",0,15,15,"salessan","Alessandro","Scott",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,962007,"resolved","salessan","15.415 for Summer not showing up as active in Stellar search","gpeltecu","2009-07-20",null,null,null,"2009-08-04","2009-07-20","2009-08-04","2009-07-20",0,595,"salessan",121000,"2009-07-20","gpeltecu","2009-08-04",0,15,15,"salessan","Alessandro","Scott",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,956028,"resolved","eduflo@economics.mit.edu","Re: Site Created for 14.771","Nobody",null,null,"2009-07-15",null,"2009-07-15",null,"2009-07-15","2009-07-13",0,595,"N/A",null,"2009-07-13","carlyn","2009-07-15",null,2,2,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,957558,"resolved","ssilbey","Note associated with Site Created for 21A.861/15.347","gpeltecu","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"ssilbey",90100,"2009-07-14","carlyn","2009-07-15",1,1,0,"ssilbey","Silbey","Susan",90100,"SHASS Department Heads","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,957558,"resolved","ssilbey","Note associated with Site Created for 21A.861/15.347","gpeltecu","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"ssilbey",90100,"2009-07-14","carlyn","2009-07-15",1,1,0,"ssilbey","Silbey","Susan",90100,"SHASS Department Heads","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,957558,"resolved","ssilbey","Note associated with Site Created for 21A.861/15.347","gpeltecu","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"ssilbey",90100,"2009-07-14","carlyn","2009-07-15",1,1,0,"ssilbey","Silbey","Susan",90100,"SHASS Department Heads","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,957558,"resolved","ssilbey","Note associated with Site Created for 21A.861/15.347","gpeltecu","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"ssilbey",90100,"2009-07-14","carlyn","2009-07-15",1,1,0,"ssilbey","Silbey","Susan",90100,"SHASS Department Heads","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,946485,"resolved","jpbonsen","Note associated with Site Created for 15.375J","carlyn","2009-07-02",null,null,null,"2009-07-06","2009-07-02","2009-07-06","2009-07-02",0,595,"jpbonsen",39000,"2009-07-02","carlyn","2009-07-06",0,4,4,"jpbonsen","Bonsen","Joost",39000,"Media Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,946485,"resolved","jpbonsen","Note associated with Site Created for 15.375J","carlyn","2009-07-02",null,null,null,"2009-07-06","2009-07-02","2009-07-06","2009-07-02",0,595,"jpbonsen",39000,"2009-07-02","carlyn","2009-07-06",0,4,4,"jpbonsen","Bonsen","Joost",39000,"Media Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,946485,"resolved","jpbonsen","Note associated with Site Created for 15.375J","carlyn","2009-07-02",null,null,null,"2009-07-06","2009-07-02","2009-07-06","2009-07-02",0,595,"jpbonsen",39000,"2009-07-02","carlyn","2009-07-06",0,4,4,"jpbonsen","Bonsen","Joost",39000,"Media Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,946485,"resolved","jpbonsen","Note associated with Site Created for 15.375J","carlyn","2009-07-02",null,null,null,"2009-07-06","2009-07-02","2009-07-06","2009-07-02",0,595,"jpbonsen",39000,"2009-07-02","carlyn","2009-07-06",0,4,4,"jpbonsen","Bonsen","Joost",39000,"Media Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,957558,"resolved","ssilbey","Note associated with Site Created for 21A.861/15.347","gpeltecu","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"ssilbey",90100,"2009-07-14","carlyn","2009-07-15",1,1,0,"ssilbey","Silbey","Susan",90100,"SHASS Department Heads","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,968911,"resolved","sdl","please remove 2 sites","carlyn","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,595,"sdl",154500,"2009-07-27","carlyn","2009-07-28",1,1,0,"sdl","Lanza","Susan",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,968911,"resolved","sdl","please remove 2 sites","carlyn","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,595,"sdl",154500,"2009-07-27","carlyn","2009-07-28",1,1,0,"sdl","Lanza","Susan",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,968911,"resolved","sdl","please remove 2 sites","carlyn","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,595,"sdl",154500,"2009-07-27","carlyn","2009-07-28",1,1,0,"sdl","Lanza","Susan",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,964632,"open","aed","Note associated with Site Created for 15.sloanadmin","Nobody","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"aed",121000,"2009-07-22","gpeltecu","2009-07-23",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,964632,"open","aed","Note associated with Site Created for 15.sloanadmin","Nobody","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"aed",121000,"2009-07-22","gpeltecu","2009-07-23",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,964632,"open","aed","Note associated with Site Created for 15.sloanadmin","Nobody","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"aed",121000,"2009-07-22","gpeltecu","2009-07-23",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,967073,"resolved","aed","Note associated with Site Created for 15.401ab","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,967073,"resolved","aed","Note associated with Site Created for 15.401ab","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,967073,"resolved","aed","Note associated with Site Created for 15.401ab","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,967073,"resolved","aed","Note associated with Site Created for 15.401ab","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,967073,"resolved","aed","Note associated with Site Created for 15.401ab","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,967086,"resolved","aed","Note associated with Site Created for 15.401ef","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,967086,"resolved","aed","Note associated with Site Created for 15.401ef","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,967086,"resolved","aed","Note associated with Site Created for 15.401ef","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,967086,"resolved","aed","Note associated with Site Created for 15.401ef","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,967086,"resolved","aed","Note associated with Site Created for 15.401ef","Nobody",null,null,"2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-24",0,595,"aed",121000,"2009-07-24","gpeltecu","2009-07-27",null,3,3,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,955008,"resolved","pcdedon","What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?","carlyn","2009-07-13",null,null,null,"2009-07-14","2009-07-13","2009-07-14","2009-07-13",0,2454,"pcdedon",69200,"2009-07-12","carlyn","2009-07-14",1,2,1,"pcdedon","Dedon","Peter",69200,"Department of Biological Engineering","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,955008,"resolved","pcdedon","What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?","carlyn","2009-07-13",null,null,null,"2009-07-14","2009-07-13","2009-07-14","2009-07-13",0,2454,"pcdedon",69200,"2009-07-12","carlyn","2009-07-14",1,2,1,"pcdedon","Dedon","Peter",69200,"Department of Biological Engineering","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,964632,"open","aed","Note associated with Site Created for 15.sloanadmin","Nobody","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"aed",121000,"2009-07-22","gpeltecu","2009-07-23",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,964632,"open","aed","Note associated with Site Created for 15.sloanadmin","Nobody","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"aed",121000,"2009-07-22","gpeltecu","2009-07-23",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,951905,"resolved","jchiang","restricting my site access","gpeltecu","2009-07-10",null,null,null,"2009-07-22","2009-07-08","2009-07-22",null,0,34,"jchiang",242800,"2009-07-08","gpeltecu","2009-07-22",0,14,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,951905,"resolved","jchiang","restricting my site access","gpeltecu","2009-07-10",null,null,null,"2009-07-22","2009-07-08","2009-07-22",null,0,34,"jchiang",242800,"2009-07-08","gpeltecu","2009-07-22",0,14,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,960746,"resolved","aed","Note associated with Site Created for 15.PRETERM","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"aed",121000,"2009-07-17","carlyn","2009-07-17",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,960746,"resolved","aed","Note associated with Site Created for 15.PRETERM","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"aed",121000,"2009-07-17","carlyn","2009-07-17",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,960746,"resolved","aed","Note associated with Site Created for 15.PRETERM","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"aed",121000,"2009-07-17","carlyn","2009-07-17",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,950627,"resolved","jchiang","practice ticket for gheorghe","gpeltecu","2009-07-08",null,null,null,"2009-07-09","2009-07-07","2009-07-09",null,0,34,"jchiang",242800,"2009-07-07","gpeltecu","2009-07-09",0,2,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,950627,"resolved","jchiang","practice ticket for gheorghe","gpeltecu","2009-07-08",null,null,null,"2009-07-09","2009-07-07","2009-07-09",null,0,34,"jchiang",242800,"2009-07-07","gpeltecu","2009-07-09",0,2,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,950627,"resolved","jchiang","practice ticket for gheorghe","gpeltecu","2009-07-08",null,null,null,"2009-07-09","2009-07-07","2009-07-09",null,0,34,"jchiang",242800,"2009-07-07","gpeltecu","2009-07-09",0,2,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,950627,"resolved","jchiang","practice ticket for gheorghe","gpeltecu","2009-07-08",null,null,null,"2009-07-09","2009-07-07","2009-07-09",null,0,34,"jchiang",242800,"2009-07-07","gpeltecu","2009-07-09",0,2,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,955008,"resolved","pcdedon","What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?","carlyn","2009-07-13",null,null,null,"2009-07-14","2009-07-13","2009-07-14","2009-07-13",0,2454,"pcdedon",69200,"2009-07-12","carlyn","2009-07-14",1,2,1,"pcdedon","Dedon","Peter",69200,"Department of Biological Engineering","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,950627,"resolved","jchiang","practice ticket for gheorghe","gpeltecu","2009-07-08",null,null,null,"2009-07-09","2009-07-07","2009-07-09",null,0,34,"jchiang",242800,"2009-07-07","gpeltecu","2009-07-09",0,2,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,951905,"resolved","jchiang","restricting my site access","gpeltecu","2009-07-10",null,null,null,"2009-07-22","2009-07-08","2009-07-22",null,0,34,"jchiang",242800,"2009-07-08","gpeltecu","2009-07-22",0,14,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,951905,"resolved","jchiang","restricting my site access","gpeltecu","2009-07-10",null,null,null,"2009-07-22","2009-07-08","2009-07-22",null,0,34,"jchiang",242800,"2009-07-08","gpeltecu","2009-07-22",0,14,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,971933,"open","aed","Proj Site Created for 15.sloanadmin - More features than Academic site","carlyn","2009-07-31",null,null,null,null,"2009-07-30",null,"2009-07-30",0,595,"aed",121000,"2009-07-30","carlyn","2009-07-31",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,971933,"open","aed","Proj Site Created for 15.sloanadmin - More features than Academic site","carlyn","2009-07-31",null,null,null,null,"2009-07-30",null,"2009-07-30",0,595,"aed",121000,"2009-07-30","carlyn","2009-07-31",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,971933,"open","aed","Proj Site Created for 15.sloanadmin - More features than Academic site","carlyn","2009-07-31",null,null,null,null,"2009-07-30",null,"2009-07-30",0,595,"aed",121000,"2009-07-30","carlyn","2009-07-31",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,971933,"open","aed","Proj Site Created for 15.sloanadmin - More features than Academic site","carlyn","2009-07-31",null,null,null,null,"2009-07-30",null,"2009-07-30",0,595,"aed",121000,"2009-07-30","carlyn","2009-07-31",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,971933,"open","aed","Proj Site Created for 15.sloanadmin - More features than Academic site","carlyn","2009-07-31",null,null,null,null,"2009-07-30",null,"2009-07-30",0,595,"aed",121000,"2009-07-30","carlyn","2009-07-31",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,951905,"resolved","jchiang","restricting my site access","gpeltecu","2009-07-10",null,null,null,"2009-07-22","2009-07-08","2009-07-22",null,0,34,"jchiang",242800,"2009-07-08","gpeltecu","2009-07-22",0,14,null,"jchiang","Chiang","Jeanne",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,955008,"resolved","pcdedon","What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?","carlyn","2009-07-13",null,null,null,"2009-07-14","2009-07-13","2009-07-14","2009-07-13",0,2454,"pcdedon",69200,"2009-07-12","carlyn","2009-07-14",1,2,1,"pcdedon","Dedon","Peter",69200,"Department of Biological Engineering","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,955008,"resolved","pcdedon","What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?","carlyn","2009-07-13",null,null,null,"2009-07-14","2009-07-13","2009-07-14","2009-07-13",0,2454,"pcdedon",69200,"2009-07-12","carlyn","2009-07-14",1,2,1,"pcdedon","Dedon","Peter",69200,"Department of Biological Engineering","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,955927,"resolved","annette","fall course site","carlyn","2009-07-13",null,null,null,"2009-07-17","2009-07-13","2009-07-17",null,0,34,"annette",35000,"2009-07-13","carlyn","2009-07-17",0,4,null,"annette","Kim","Annette",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,966269,"open","eteng","wipe calendar clean for 21f.044","jchiang","2009-08-04",null,"2009-08-04",null,"2009-07-30","2009-07-24","2009-07-30","2009-08-04",6,595,"eteng",93300,"2009-07-23","gpeltecu","2009-08-04",1,7,-5,"eteng","Chung","Emma",93300,"Foreign Languages & Literature Section","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,966269,"open","eteng","wipe calendar clean for 21f.044","jchiang","2009-08-04",null,"2009-08-04",null,"2009-07-30","2009-07-24","2009-07-30","2009-08-04",6,595,"eteng",93300,"2009-07-23","gpeltecu","2009-08-04",1,7,-5,"eteng","Chung","Emma",93300,"Foreign Languages & Literature Section","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,966269,"open","eteng","wipe calendar clean for 21f.044","jchiang","2009-08-04",null,"2009-08-04",null,"2009-07-30","2009-07-24","2009-07-30","2009-08-04",6,595,"eteng",93300,"2009-07-23","gpeltecu","2009-08-04",1,7,-5,"eteng","Chung","Emma",93300,"Foreign Languages & Literature Section","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,963537,"resolved","mura","wants to know how to add \"Opinio\" poll to stellar site","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-21",0,595,"thorn",242800,"2009-07-21","gpeltecu","2009-08-04",0,14,14,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform"," Other",1,963537,"resolved","mura","wants to know how to add \"Opinio\" poll to stellar site","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-21",0,595,"thorn",242800,"2009-07-21","gpeltecu","2009-08-04",0,14,14,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,963537,"resolved","mura","wants to know how to add \"Opinio\" poll to stellar site","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-21",0,595,"thorn",242800,"2009-07-21","gpeltecu","2009-08-04",0,14,14,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,963537,"resolved","mura","wants to know how to add \"Opinio\" poll to stellar site","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-21",0,595,"thorn",242800,"2009-07-21","gpeltecu","2009-08-04",0,14,14,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,966269,"open","eteng","wipe calendar clean for 21f.044","jchiang","2009-08-04",null,"2009-08-04",null,"2009-07-30","2009-07-24","2009-07-30","2009-08-04",6,595,"eteng",93300,"2009-07-23","gpeltecu","2009-08-04",1,7,-5,"eteng","Chung","Emma",93300,"Foreign Languages & Literature Section","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,963537,"resolved","mura","wants to know how to add \"Opinio\" poll to stellar site","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-21",0,595,"thorn",242800,"2009-07-21","gpeltecu","2009-08-04",0,14,14,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,960714,"resolved","apiccolo","Retrieving archived Stellar site from 2007","Nobody","2009-07-17",null,"2009-07-17",null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"apiccolo",121000,"2009-07-17","gpeltecu","2009-07-17",0,0,0,"apiccolo","Piccolo","Anna",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,958027,"resolved","smancs@nus.edu.sg","Admin access for SMA sites","carlyn","2009-07-22",null,"2009-07-17",null,"2009-07-23","2009-07-15","2009-07-23","2009-07-15",0,595,"N/A",null,"2009-07-15","carlyn","2009-07-23",0,8,8,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,958027,"resolved","smancs@nus.edu.sg","Admin access for SMA sites","carlyn","2009-07-22",null,"2009-07-17",null,"2009-07-23","2009-07-15","2009-07-23","2009-07-15",0,595,"N/A",null,"2009-07-15","carlyn","2009-07-23",0,8,8,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,958027,"resolved","smancs@nus.edu.sg","Admin access for SMA sites","carlyn","2009-07-22",null,"2009-07-17",null,"2009-07-23","2009-07-15","2009-07-23","2009-07-15",0,595,"N/A",null,"2009-07-15","carlyn","2009-07-23",0,8,8,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,958027,"resolved","smancs@nus.edu.sg","Admin access for SMA sites","carlyn","2009-07-22",null,"2009-07-17",null,"2009-07-23","2009-07-15","2009-07-23","2009-07-15",0,595,"N/A",null,"2009-07-15","carlyn","2009-07-23",0,8,8,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,958027,"resolved","smancs@nus.edu.sg","Admin access for SMA sites","carlyn","2009-07-22",null,"2009-07-17",null,"2009-07-23","2009-07-15","2009-07-23","2009-07-15",0,595,"N/A",null,"2009-07-15","carlyn","2009-07-23",0,8,8,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,968911,"resolved","sdl","please remove 2 sites","carlyn","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,595,"sdl",154500,"2009-07-27","carlyn","2009-07-28",1,1,0,"sdl","Lanza","Susan",154500,"Brain & Cognitive Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,960714,"resolved","apiccolo","Retrieving archived Stellar site from 2007","Nobody","2009-07-17",null,"2009-07-17",null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"apiccolo",121000,"2009-07-17","gpeltecu","2009-07-17",0,0,0,"apiccolo","Piccolo","Anna",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,971577,"open","addison","linking in two offerings of a course into the same stellar site","jchiang","2009-08-05",null,"2009-07-30",null,null,"2009-07-30",null,"2009-07-30",0,595,"addison","ESD","2009-07-30","addison","2009-08-07",0,null,null,"addison","Stark","Addison","ESD","Engineering Systems Division","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,966269,"open","eteng","wipe calendar clean for 21f.044","jchiang","2009-08-04",null,"2009-08-04",null,"2009-07-30","2009-07-24","2009-07-30","2009-08-04",6,595,"eteng",93300,"2009-07-23","gpeltecu","2009-08-04",1,7,-5,"eteng","Chung","Emma",93300,"Foreign Languages & Literature Section","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,960714,"resolved","apiccolo","Retrieving archived Stellar site from 2007","Nobody","2009-07-17",null,"2009-07-17",null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"apiccolo",121000,"2009-07-17","gpeltecu","2009-07-17",0,0,0,"apiccolo","Piccolo","Anna",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,964274,"resolved","ejames","Project Site has not been processed","carlyn","2009-07-22",null,null,null,"2009-07-31","2009-07-22","2009-07-31","2009-07-22",0,595,"aibarton",242800,"2009-07-22","carlyn","2009-07-31",0,9,9,"ejames","James","Erica",93200,"Anthropology Program","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,964274,"resolved","ejames","Project Site has not been processed","carlyn","2009-07-22",null,null,null,"2009-07-31","2009-07-22","2009-07-31","2009-07-22",0,595,"aibarton",242800,"2009-07-22","carlyn","2009-07-31",0,9,9,"ejames","James","Erica",93200,"Anthropology Program","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,964274,"resolved","ejames","Project Site has not been processed","carlyn","2009-07-22",null,null,null,"2009-07-31","2009-07-22","2009-07-31","2009-07-22",0,595,"aibarton",242800,"2009-07-22","carlyn","2009-07-31",0,9,9,"ejames","James","Erica",93200,"Anthropology Program","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,964274,"resolved","ejames","Project Site has not been processed","carlyn","2009-07-22",null,null,null,"2009-07-31","2009-07-22","2009-07-31","2009-07-22",0,595,"aibarton",242800,"2009-07-22","carlyn","2009-07-31",0,9,9,"ejames","James","Erica",93200,"Anthropology Program","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,964274,"resolved","ejames","Project Site has not been processed","carlyn","2009-07-22",null,null,null,"2009-07-31","2009-07-22","2009-07-31","2009-07-22",0,595,"aibarton",242800,"2009-07-22","carlyn","2009-07-31",0,9,9,"ejames","James","Erica",93200,"Anthropology Program","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,955968,"resolved","ragreenb","Note associated with Site Created for SP.800","carlyn","2009-07-15",null,null,null,"2009-07-17","2009-07-15","2009-07-17","2009-07-13",0,595,"ragreenb",446600,"2009-07-13","carlyn","2009-07-17",2,4,4,"ragreenb","Greenberg","Rachel",446600,"Global Education & Career Developmnt Ctr","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,955968,"resolved","ragreenb","Note associated with Site Created for SP.800","carlyn","2009-07-15",null,null,null,"2009-07-17","2009-07-15","2009-07-17","2009-07-13",0,595,"ragreenb",446600,"2009-07-13","carlyn","2009-07-17",2,4,4,"ragreenb","Greenberg","Rachel",446600,"Global Education & Career Developmnt Ctr","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,960714,"resolved","apiccolo","Retrieving archived Stellar site from 2007","Nobody","2009-07-17",null,"2009-07-17",null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"apiccolo",121000,"2009-07-17","gpeltecu","2009-07-17",0,0,0,"apiccolo","Piccolo","Anna",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,955968,"resolved","ragreenb","Note associated with Site Created for SP.800","carlyn","2009-07-15",null,null,null,"2009-07-17","2009-07-15","2009-07-17","2009-07-13",0,595,"ragreenb",446600,"2009-07-13","carlyn","2009-07-17",2,4,4,"ragreenb","Greenberg","Rachel",446600,"Global Education & Career Developmnt Ctr","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,955968,"resolved","ragreenb","Note associated with Site Created for SP.800","carlyn","2009-07-15",null,null,null,"2009-07-17","2009-07-15","2009-07-17","2009-07-13",0,595,"ragreenb",446600,"2009-07-13","carlyn","2009-07-17",2,4,4,"ragreenb","Greenberg","Rachel",446600,"Global Education & Career Developmnt Ctr","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,968864,"resolved","mura","Opinio Survey Questions","gpeltecu","2009-07-28",null,null,null,"2009-08-04","2009-07-28","2009-08-04",null,0,34,"mura",447100,"2009-07-27","gpeltecu","2009-08-04",1,8,null,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,968864,"resolved","mura","Opinio Survey Questions","gpeltecu","2009-07-28",null,null,null,"2009-08-04","2009-07-28","2009-08-04",null,0,34,"mura",447100,"2009-07-27","gpeltecu","2009-08-04",1,8,null,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,968864,"resolved","mura","Opinio Survey Questions","gpeltecu","2009-07-28",null,null,null,"2009-08-04","2009-07-28","2009-08-04",null,0,34,"mura",447100,"2009-07-27","gpeltecu","2009-08-04",1,8,null,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,968864,"resolved","mura","Opinio Survey Questions","gpeltecu","2009-07-28",null,null,null,"2009-08-04","2009-07-28","2009-08-04",null,0,34,"mura",447100,"2009-07-27","gpeltecu","2009-08-04",1,8,null,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,968864,"resolved","mura","Opinio Survey Questions","gpeltecu","2009-07-28",null,null,null,"2009-08-04","2009-07-28","2009-08-04",null,0,34,"mura",447100,"2009-07-27","gpeltecu","2009-08-04",1,8,null,"mura","Muramatsu","Brandon",447100,"Educational Innovation and Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,960714,"resolved","apiccolo","Retrieving archived Stellar site from 2007","Nobody","2009-07-17",null,"2009-07-17",null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"apiccolo",121000,"2009-07-17","gpeltecu","2009-07-17",0,0,0,"apiccolo","Piccolo","Anna",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,955968,"resolved","ragreenb","Note associated with Site Created for SP.800","carlyn","2009-07-15",null,null,null,"2009-07-17","2009-07-15","2009-07-17","2009-07-13",0,595,"ragreenb",446600,"2009-07-13","carlyn","2009-07-17",2,4,4,"ragreenb","Greenberg","Rachel",446600,"Global Education & Career Developmnt Ctr","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,971577,"open","addison","linking in two offerings of a course into the same stellar site","jchiang","2009-08-05",null,"2009-07-30",null,null,"2009-07-30",null,"2009-07-30",0,595,"addison","ESD","2009-07-30","addison","2009-08-07",0,null,null,"addison","Stark","Addison","ESD","Engineering Systems Division","Current Student"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,960746,"resolved","aed","Note associated with Site Created for 15.PRETERM","carlyn","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"aed",121000,"2009-07-17","carlyn","2009-07-17",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,950340,"resolved","goentzel","Note associated with Site Created for mz_530","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-07",0,595,"goentzel",69500,"2009-07-07","carlyn","2009-07-07",null,0,0,"goentzel","Goentzel","Jarrod",69500,"Center for Transportation & Logistics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,950340,"resolved","goentzel","Note associated with Site Created for mz_530","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-07",0,595,"goentzel",69500,"2009-07-07","carlyn","2009-07-07",null,0,0,"goentzel","Goentzel","Jarrod",69500,"Center for Transportation & Logistics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,952463,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-09",null,"2009-07-14","2009-07-09","2009-07-14",null,0,34,"ccount",null,"2009-07-09","gpeltecu","2009-07-14",0,5,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,958711,"resolved","kheatley","Note associated with Site Created for 8.A18","Nobody",null,null,"2009-07-16",null,"2009-07-16",null,"2009-07-16","2009-07-16",0,595,"kheatley",158000,"2009-07-15","carlyn","2009-07-16",null,1,0,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,955923,"resolved","kheatley","FW: Two stellar websites","gpeltecu","2009-07-13",null,null,null,"2009-07-22","2009-07-13","2009-07-22",null,0,34,"kheatley",158000,"2009-07-13","gpeltecu","2009-07-22",0,9,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,964421,"open","kheatley","problem with fall 09 8.04","gpeltecu","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"kheatley",158000,"2009-07-22","gpeltecu","2009-08-04",0,null,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,958711,"resolved","kheatley","Note associated with Site Created for 8.A18","Nobody",null,null,"2009-07-16",null,"2009-07-16",null,"2009-07-16","2009-07-16",0,595,"kheatley",158000,"2009-07-15","carlyn","2009-07-16",null,1,0,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,947454,"open","laij888","7.013 Spring 2008 Lecture Videos Stopped Working","gpeltecu","2009-08-07",null,"2009-07-06",null,null,"2009-07-06",null,"2009-07-06",0,595,"laij888",6,"2009-07-03","gpeltecu","2009-08-07",3,null,null,"laij888","Lai","Jeremy",6,"Electrical Eng & Computer Sci","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,964421,"open","kheatley","problem with fall 09 8.04","gpeltecu","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"kheatley",158000,"2009-07-22","gpeltecu","2009-08-04",0,null,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,964421,"open","kheatley","problem with fall 09 8.04","gpeltecu","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"kheatley",158000,"2009-07-22","gpeltecu","2009-08-04",0,null,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,964421,"open","kheatley","problem with fall 09 8.04","gpeltecu","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"kheatley",158000,"2009-07-22","gpeltecu","2009-08-04",0,null,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,964421,"open","kheatley","problem with fall 09 8.04","gpeltecu","2009-07-22",null,null,null,null,"2009-07-22",null,"2009-07-22",0,595,"kheatley",158000,"2009-07-22","gpeltecu","2009-08-04",0,null,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,958711,"resolved","kheatley","Note associated with Site Created for 8.A18","Nobody",null,null,"2009-07-16",null,"2009-07-16",null,"2009-07-16","2009-07-16",0,595,"kheatley",158000,"2009-07-15","carlyn","2009-07-16",null,1,0,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,958711,"resolved","kheatley","Note associated with Site Created for 8.A18","Nobody",null,null,"2009-07-16",null,"2009-07-16",null,"2009-07-16","2009-07-16",0,595,"kheatley",158000,"2009-07-15","carlyn","2009-07-16",null,1,0,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,952463,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-09",null,"2009-07-14","2009-07-09","2009-07-14",null,0,34,"ccount",null,"2009-07-09","gpeltecu","2009-07-14",0,5,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,952463,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-09",null,"2009-07-14","2009-07-09","2009-07-14",null,0,34,"ccount",null,"2009-07-09","gpeltecu","2009-07-14",0,5,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,952463,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-09",null,"2009-07-14","2009-07-09","2009-07-14",null,0,34,"ccount",null,"2009-07-09","gpeltecu","2009-07-14",0,5,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,952463,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-09",null,"2009-07-14","2009-07-09","2009-07-14",null,0,34,"ccount",null,"2009-07-09","gpeltecu","2009-07-14",0,5,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,950340,"resolved","goentzel","Note associated with Site Created for mz_530","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-07",0,595,"goentzel",69500,"2009-07-07","carlyn","2009-07-07",null,0,0,"goentzel","Goentzel","Jarrod",69500,"Center for Transportation & Logistics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,951340,"open","hanwei_h","SMA Login issue","carlyn","2009-08-07",null,null,null,"2009-07-31","2009-07-08","2009-07-31","2009-07-08",0,595,"hanwei_h",null,"2009-07-08","gpeltecu","2009-08-07",0,23,23,"hanwei_h","Hsieh","Hanwei",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,950340,"resolved","goentzel","Note associated with Site Created for mz_530","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-07",0,595,"goentzel",69500,"2009-07-07","carlyn","2009-07-07",null,0,0,"goentzel","Goentzel","Jarrod",69500,"Center for Transportation & Logistics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,955923,"resolved","kheatley","FW: Two stellar websites","gpeltecu","2009-07-13",null,null,null,"2009-07-22","2009-07-13","2009-07-22",null,0,34,"kheatley",158000,"2009-07-13","gpeltecu","2009-07-22",0,9,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,951340,"open","hanwei_h","SMA Login issue","carlyn","2009-08-07",null,null,null,"2009-07-31","2009-07-08","2009-07-31","2009-07-08",0,595,"hanwei_h",null,"2009-07-08","gpeltecu","2009-08-07",0,23,23,"hanwei_h","Hsieh","Hanwei",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,951340,"open","hanwei_h","SMA Login issue","carlyn","2009-08-07",null,null,null,"2009-07-31","2009-07-08","2009-07-31","2009-07-08",0,595,"hanwei_h",null,"2009-07-08","gpeltecu","2009-08-07",0,23,23,"hanwei_h","Hsieh","Hanwei",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,951340,"open","hanwei_h","SMA Login issue","carlyn","2009-08-07",null,null,null,"2009-07-31","2009-07-08","2009-07-31","2009-07-08",0,595,"hanwei_h",null,"2009-07-08","gpeltecu","2009-08-07",0,23,23,"hanwei_h","Hsieh","Hanwei",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,960475,"resolved","kheatley","calendar question","gpeltecu","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,34,"kheatley",158000,"2009-07-17","gpeltecu","2009-07-17",0,0,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,960475,"resolved","kheatley","calendar question","gpeltecu","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,34,"kheatley",158000,"2009-07-17","gpeltecu","2009-07-17",0,0,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,960475,"resolved","kheatley","calendar question","gpeltecu","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,34,"kheatley",158000,"2009-07-17","gpeltecu","2009-07-17",0,0,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,960475,"resolved","kheatley","calendar question","gpeltecu","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,34,"kheatley",158000,"2009-07-17","gpeltecu","2009-07-17",0,0,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,955923,"resolved","kheatley","FW: Two stellar websites","gpeltecu","2009-07-13",null,null,null,"2009-07-22","2009-07-13","2009-07-22",null,0,34,"kheatley",158000,"2009-07-13","gpeltecu","2009-07-22",0,9,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,960475,"resolved","kheatley","calendar question","gpeltecu","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,34,"kheatley",158000,"2009-07-17","gpeltecu","2009-07-17",0,0,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,966855,"resolved","leann","Cancellation of requested stellar sites","carlyn","2009-07-24",null,null,null,"2009-07-28","2009-07-24","2009-07-28","2009-07-24",0,595,"rmperez",6,"2009-07-24","carlyn","2009-07-28",0,4,4,"leann","Dobranski","Leann",441700,"Teaching & Learning Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,958711,"resolved","kheatley","Note associated with Site Created for 8.A18","Nobody",null,null,"2009-07-16",null,"2009-07-16",null,"2009-07-16","2009-07-16",0,595,"kheatley",158000,"2009-07-15","carlyn","2009-07-16",null,1,0,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,955923,"resolved","kheatley","FW: Two stellar websites","gpeltecu","2009-07-13",null,null,null,"2009-07-22","2009-07-13","2009-07-22",null,0,34,"kheatley",158000,"2009-07-13","gpeltecu","2009-07-22",0,9,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,966855,"resolved","leann","Cancellation of requested stellar sites","carlyn","2009-07-24",null,null,null,"2009-07-28","2009-07-24","2009-07-28","2009-07-24",0,595,"rmperez",6,"2009-07-24","carlyn","2009-07-28",0,4,4,"leann","Dobranski","Leann",441700,"Teaching & Learning Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software"," Stellar",1,966855,"resolved","leann","Cancellation of requested stellar sites","carlyn","2009-07-24",null,null,null,"2009-07-28","2009-07-24","2009-07-28","2009-07-24",0,595,"rmperez",6,"2009-07-24","carlyn","2009-07-28",0,4,4,"leann","Dobranski","Leann",441700,"Teaching & Learning Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,966855,"resolved","leann","Cancellation of requested stellar sites","carlyn","2009-07-24",null,null,null,"2009-07-28","2009-07-24","2009-07-28","2009-07-24",0,595,"rmperez",6,"2009-07-24","carlyn","2009-07-28",0,4,4,"leann","Dobranski","Leann",441700,"Teaching & Learning Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,966855,"resolved","leann","Cancellation of requested stellar sites","carlyn","2009-07-24",null,null,null,"2009-07-28","2009-07-24","2009-07-28","2009-07-24",0,595,"rmperez",6,"2009-07-24","carlyn","2009-07-28",0,4,4,"leann","Dobranski","Leann",441700,"Teaching & Learning Laboratory","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,955923,"resolved","kheatley","FW: Two stellar websites","gpeltecu","2009-07-13",null,null,null,"2009-07-22","2009-07-13","2009-07-22",null,0,34,"kheatley",158000,"2009-07-13","gpeltecu","2009-07-22",0,9,null,"kheatley","Heatley","Kimeee",158000,"Physics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,950340,"resolved","goentzel","Note associated with Site Created for mz_530","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-07",0,595,"goentzel",69500,"2009-07-07","carlyn","2009-07-07",null,0,0,"goentzel","Goentzel","Jarrod",69500,"Center for Transportation & Logistics","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,956831,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-14",null,"2009-07-14","2009-07-14","2009-07-14",null,0,34,"ccount",null,"2009-07-14","gpeltecu","2009-07-14",0,0,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,956831,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-14",null,"2009-07-14","2009-07-14","2009-07-14",null,0,34,"ccount",null,"2009-07-14","gpeltecu","2009-07-14",0,0,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,947454,"open","laij888","7.013 Spring 2008 Lecture Videos Stopped Working","gpeltecu","2009-08-07",null,"2009-07-06",null,null,"2009-07-06",null,"2009-07-06",0,595,"laij888",6,"2009-07-03","gpeltecu","2009-08-07",3,null,null,"laij888","Lai","Jeremy",6,"Electrical Eng & Computer Sci","Current Student"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,947495,"resolved","fraenkel@MIT.EDU","website for the CSBi graduate program","carlyn","2009-07-15",null,"2009-07-06",null,"2009-07-23","2009-07-06","2009-07-23","2009-07-06",0,595,"N/A",null,"2009-07-03","carlyn","2009-07-23",3,20,17,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,947495,"resolved","fraenkel@MIT.EDU","website for the CSBi graduate program","carlyn","2009-07-15",null,"2009-07-06",null,"2009-07-23","2009-07-06","2009-07-23","2009-07-06",0,595,"N/A",null,"2009-07-03","carlyn","2009-07-23",3,20,17,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,947495,"resolved","fraenkel@MIT.EDU","website for the CSBi graduate program","carlyn","2009-07-15",null,"2009-07-06",null,"2009-07-23","2009-07-06","2009-07-23","2009-07-06",0,595,"N/A",null,"2009-07-03","carlyn","2009-07-23",3,20,17,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,947495,"resolved","fraenkel@MIT.EDU","website for the CSBi graduate program","carlyn","2009-07-15",null,"2009-07-06",null,"2009-07-23","2009-07-06","2009-07-23","2009-07-06",0,595,"N/A",null,"2009-07-03","carlyn","2009-07-23",3,20,17,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,964305,"resolved","jeanmf","Class Materials","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-22","2009-08-04","2009-07-22",0,2454,"jeanmf",35000,"2009-07-22","gpeltecu","2009-08-04",0,13,13,"jeanmf","Farewell","Jean",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,969655,"resolved","imper","Stellar site question for 5.12","carlyn","2009-07-28",null,"2009-07-28",null,"2009-07-29","2009-07-28","2009-07-29","2009-07-28",0,2454,"imper",152000,"2009-07-28","carlyn","2009-07-29",0,1,1,"imper","Imperiali","Barbara",152000,"Chemistry","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,949439,"resolved","gpeltecu","Note associated with Site Created for george","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-06",0,595,"gpeltecu",null,"2009-07-06","carlyn","2009-07-07",null,1,1,"gpeltecu","Peltecu","Gheorghe",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,949439,"resolved","gpeltecu","Note associated with Site Created for george","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-06",0,595,"gpeltecu",null,"2009-07-06","carlyn","2009-07-07",null,1,1,"gpeltecu","Peltecu","Gheorghe",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,949439,"resolved","gpeltecu","Note associated with Site Created for george","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-06",0,595,"gpeltecu",null,"2009-07-06","carlyn","2009-07-07",null,1,1,"gpeltecu","Peltecu","Gheorghe",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,949439,"resolved","gpeltecu","Note associated with Site Created for george","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-06",0,595,"gpeltecu",null,"2009-07-06","carlyn","2009-07-07",null,1,1,"gpeltecu","Peltecu","Gheorghe",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,949439,"resolved","gpeltecu","Note associated with Site Created for george","Nobody",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-06",0,595,"gpeltecu",null,"2009-07-06","carlyn","2009-07-07",null,1,1,"gpeltecu","Peltecu","Gheorghe",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,964305,"resolved","jeanmf","Class Materials","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-22","2009-08-04","2009-07-22",0,2454,"jeanmf",35000,"2009-07-22","gpeltecu","2009-08-04",0,13,13,"jeanmf","Farewell","Jean",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,964305,"resolved","jeanmf","Class Materials","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-22","2009-08-04","2009-07-22",0,2454,"jeanmf",35000,"2009-07-22","gpeltecu","2009-08-04",0,13,13,"jeanmf","Farewell","Jean",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,964305,"resolved","jeanmf","Class Materials","gpeltecu","2009-08-04",null,null,null,"2009-08-04","2009-07-22","2009-08-04","2009-07-22",0,2454,"jeanmf",35000,"2009-07-22","gpeltecu","2009-08-04",0,13,13,"jeanmf","Farewell","Jean",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,947495,"resolved","fraenkel@MIT.EDU","website for the CSBi graduate program","carlyn","2009-07-15",null,"2009-07-06",null,"2009-07-23","2009-07-06","2009-07-23","2009-07-06",0,595,"N/A",null,"2009-07-03","carlyn","2009-07-23",3,20,17,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,947454,"open","laij888","7.013 Spring 2008 Lecture Videos Stopped Working","gpeltecu","2009-08-07",null,"2009-07-06",null,null,"2009-07-06",null,"2009-07-06",0,595,"laij888",6,"2009-07-03","gpeltecu","2009-08-07",3,null,null,"laij888","Lai","Jeremy",6,"Electrical Eng & Computer Sci","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,955927,"resolved","annette","fall course site","carlyn","2009-07-13",null,null,null,"2009-07-17","2009-07-13","2009-07-17",null,0,34,"annette",35000,"2009-07-13","carlyn","2009-07-17",0,4,null,"annette","Kim","Annette",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,955927,"resolved","annette","fall course site","carlyn","2009-07-13",null,null,null,"2009-07-17","2009-07-13","2009-07-17",null,0,34,"annette",35000,"2009-07-13","carlyn","2009-07-17",0,4,null,"annette","Kim","Annette",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,955927,"resolved","annette","fall course site","carlyn","2009-07-13",null,null,null,"2009-07-17","2009-07-13","2009-07-17",null,0,34,"annette",35000,"2009-07-13","carlyn","2009-07-17",0,4,null,"annette","Kim","Annette",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,955927,"resolved","annette","fall course site","carlyn","2009-07-13",null,null,null,"2009-07-17","2009-07-13","2009-07-17",null,0,34,"annette",35000,"2009-07-13","carlyn","2009-07-17",0,4,null,"annette","Kim","Annette",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,956831,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-14",null,"2009-07-14","2009-07-14","2009-07-14",null,0,34,"ccount",null,"2009-07-14","gpeltecu","2009-07-14",0,0,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,951340,"open","hanwei_h","SMA Login issue","carlyn","2009-08-07",null,null,null,"2009-07-31","2009-07-08","2009-07-31","2009-07-08",0,595,"hanwei_h",null,"2009-07-08","gpeltecu","2009-08-07",0,23,23,"hanwei_h","Hsieh","Hanwei",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,969655,"resolved","imper","Stellar site question for 5.12","carlyn","2009-07-28",null,"2009-07-28",null,"2009-07-29","2009-07-28","2009-07-29","2009-07-28",0,2454,"imper",152000,"2009-07-28","carlyn","2009-07-29",0,1,1,"imper","Imperiali","Barbara",152000,"Chemistry","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,956831,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-14",null,"2009-07-14","2009-07-14","2009-07-14",null,0,34,"ccount",null,"2009-07-14","gpeltecu","2009-07-14",0,0,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,947454,"open","laij888","7.013 Spring 2008 Lecture Videos Stopped Working","gpeltecu","2009-08-07",null,"2009-07-06",null,null,"2009-07-06",null,"2009-07-06",0,595,"laij888",6,"2009-07-03","gpeltecu","2009-08-07",3,null,null,"laij888","Lai","Jeremy",6,"Electrical Eng & Computer Sci","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,969655,"resolved","imper","Stellar site question for 5.12","carlyn","2009-07-28",null,"2009-07-28",null,"2009-07-29","2009-07-28","2009-07-29","2009-07-28",0,2454,"imper",152000,"2009-07-28","carlyn","2009-07-29",0,1,1,"imper","Imperiali","Barbara",152000,"Chemistry","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,947454,"open","laij888","7.013 Spring 2008 Lecture Videos Stopped Working","gpeltecu","2009-08-07",null,"2009-07-06",null,null,"2009-07-06",null,"2009-07-06",0,595,"laij888",6,"2009-07-03","gpeltecu","2009-08-07",3,null,null,"laij888","Lai","Jeremy",6,"Electrical Eng & Computer Sci","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,948036,"resolved","anonymous@MIT.EDU","error encountered by anonymous","Nobody",null,null,"2009-07-06",null,"2009-08-04","2009-07-06","2009-08-04",null,0,34,"N/A",null,"2009-07-05","gpeltecu","2009-08-04",1,30,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,969655,"resolved","imper","Stellar site question for 5.12","carlyn","2009-07-28",null,"2009-07-28",null,"2009-07-29","2009-07-28","2009-07-29","2009-07-28",0,2454,"imper",152000,"2009-07-28","carlyn","2009-07-29",0,1,1,"imper","Imperiali","Barbara",152000,"Chemistry","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,948036,"resolved","anonymous@MIT.EDU","error encountered by anonymous","Nobody",null,null,"2009-07-06",null,"2009-08-04","2009-07-06","2009-08-04",null,0,34,"N/A",null,"2009-07-05","gpeltecu","2009-08-04",1,30,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,948036,"resolved","anonymous@MIT.EDU","error encountered by anonymous","Nobody",null,null,"2009-07-06",null,"2009-08-04","2009-07-06","2009-08-04",null,0,34,"N/A",null,"2009-07-05","gpeltecu","2009-08-04",1,30,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,948036,"resolved","anonymous@MIT.EDU","error encountered by anonymous","Nobody",null,null,"2009-07-06",null,"2009-08-04","2009-07-06","2009-08-04",null,0,34,"N/A",null,"2009-07-05","gpeltecu","2009-08-04",1,30,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,948036,"resolved","anonymous@MIT.EDU","error encountered by anonymous","Nobody",null,null,"2009-07-06",null,"2009-08-04","2009-07-06","2009-08-04",null,0,34,"N/A",null,"2009-07-05","gpeltecu","2009-08-04",1,30,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,969655,"resolved","imper","Stellar site question for 5.12","carlyn","2009-07-28",null,"2009-07-28",null,"2009-07-29","2009-07-28","2009-07-29","2009-07-28",0,2454,"imper",152000,"2009-07-28","carlyn","2009-07-29",0,1,1,"imper","Imperiali","Barbara",152000,"Chemistry","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,956831,"resolved","ccount","warehouse table check","Nobody",null,null,"2009-07-14",null,"2009-07-14","2009-07-14","2009-07-14",null,0,34,"ccount",null,"2009-07-14","gpeltecu","2009-07-14",0,0,null,"ccount","Counterman","Craig",null,null,"Non Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,971285,"resolved","mcguyton","Can't postpone/resume messages","Nobody","2009-08-07",null,"2009-07-30",null,"2009-08-07","2009-07-30","2009-08-07","2009-07-30",7,595,"mcguyton",6,"2009-07-29","jpaul","2009-08-07",1,9,8,"mcguyton","Guyton","Matthew",6,"Electrical Eng & Computer Sci","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,961587,"resolved","cku313","Website Problems","Nobody","2009-08-04",null,"2009-07-20",null,"2009-08-04","2009-07-20","2009-08-04","2009-07-20",15,595,"cku313",3,"2009-07-20","mikemp","2009-08-04",0,15,15,"cku313","Umachi","Chinedum",3,"Materials Science and Eng","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,961945,"waiting","sgildea","[istweb] Accessing Windows Athena Files Remotely","Nobody","2009-08-04",null,"2009-07-21",null,null,"2009-07-21",null,"2009-07-20",16,595,"sgildea",16,"2009-07-20","ahailes","2009-08-04",1,null,null,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,944867,"waiting","jojo4ril","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.","Nobody","2009-08-04",null,"2009-07-01",null,null,"2009-07-01",null,"2009-07-01",36,595,"jojo4ril",10,"2009-07-01","ahailes","2009-08-04",0,null,null,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,947105,"waiting","victorio","Open office doesnt open .doc","Nobody","2009-07-23",null,"2009-07-06",null,null,"2009-07-02",null,"2009-07-02",19,595,"brel",2,"2009-07-02","jpaul","2009-07-23",0,null,null,"victorio","Okuneye","Victoria","N/A","Not Available","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,944612,"resolved","sgildea","Tecplot license file","Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09","2009-07-01","2009-07-09",null,7,1551,"sgildea",16,"2009-07-01","jpaul","2009-07-09",0,8,null,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,947174,"resolved","lucasxd","cannot use rm/mv/etc commands","Nobody","2009-07-06",null,"2009-07-06",null,"2009-07-14","2009-07-06","2009-07-14",null,7,1551,"lucasxd",16,"2009-07-02","jpaul","2009-07-14",4,12,null,"lucasxd","de la Garza","Lucas",16,"Aeronautics and Astronautics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,968967,"resolved","kresch","Computer Resources","Nobody","2009-07-28",null,"2009-07-28",null,"2009-07-28","2009-07-28","2009-07-28","2009-07-27",0,595,"kresch",15,"2009-07-27","ahailes","2009-07-28",1,1,1,"kresch","Resch","Kevin",15,"Management","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,969880,"resolved","yarden@csail.mit.edu","restricting directory listing and directory contents to all users","Nobody","2009-08-05",null,"2009-07-28",null,"2009-08-05","2009-07-28","2009-08-05","2009-07-28",7,595,"N/A",null,"2009-07-28","jpaul","2009-08-05",0,8,8,"N/A"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,964423,"resolved","dennis","Can't Print to NICE","danjared","2009-07-29",null,"2009-07-22",null,"2009-07-29","2009-07-22","2009-07-29",null,0,1551,"dennis",242800,"2009-07-22","danjared","2009-07-29",0,7,null,"dennis","Baron","Dennis",242800,"Information Services & Technology","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,960563,"resolved","scheine","Help deleting files on Athena","Nobody","2009-08-04",null,"2009-07-17",null,"2009-08-04","2009-07-17","2009-08-04","2009-07-17",18,595,"scheine",121000,"2009-07-17","mikemp","2009-08-04",0,18,18,"scheine","Schein","Edgar",121000,"Sloan School of Management","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,950508,"resolved","gdc","printer picus needs help","Nobody","2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-07","2009-07-07",null,0,1551,"gdc",14,"2009-07-07","danjared","2009-07-07",0,0,null,"gdc","Carroll","Gabriel",14,"Economics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,952782,"resolved","echalom","transition from mh to Thunderbird","Nobody","2009-07-23",null,"2009-07-09",null,"2009-08-05","2009-07-09","2009-07-23",null,26,1551,"ahailes",6,"2009-07-09","jpaul","2009-08-05",0,27,null,"echalom","Chalom","Edmond",null,null,"Non Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,968312,"resolved","rogerke","trouble printing to thesis printer","Nobody","2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-27","2009-07-27",null,0,1551,"ahailes",6,"2009-07-27","danjared","2009-07-27",0,0,null,"rogerke","Ke","Rongzhu",14,"Economics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,968583,"resolved","bfellman","sanda printer paper jams","Nobody","2009-07-27",null,"2009-07-27",null,"2009-07-27","2009-07-27","2009-07-27",null,0,1551,"bfellman",2,"2009-07-27","danjared","2009-07-27",0,0,null,"bfellman","Fellman","Batya",2,"Mechanical Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,952624,"resolved","etrac","Athena Combo","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"jeff2012",18,"2009-07-09","jeff2012","2009-07-09",0,0,0,"etrac","Trac","Eric",10,"Chemical Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method",null,1,946606,"waiting","wreilly","I can't rm remove files? \"Read-only file system\" (Athena)","Nobody","2009-08-04",null,"2009-07-02",null,null,"2009-07-02",null,"2009-07-02",35,595,"wreilly",271000,"2009-07-02","ahailes","2009-08-04",0,null,null,"wreilly","Reilly","William",271000,"Libraries","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,970888,"waiting","jdbratt","[istweb] strange email behavior","Nobody","2009-08-04",null,"2009-07-29",null,null,"2009-07-29",null,"2009-07-29",2,595,"jdbratt",8,"2009-07-29","jpaul","2009-08-04",0,null,null,"jdbratt","Bratt","Jonathan",8,"Physics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Web",1,961089,"resolved","shwetar","**I'm trying to get a software package to run on the athena server, and am running into problems. On the Fedora system on my computer, I use yum to install packages, but can't use it on athena. Is the","Nobody","2009-08-04",null,"2009-07-20",null,"2009-08-06","2009-07-20","2009-08-06",null,16,1551,"shwetar",2,"2009-07-18","ahailes","2009-08-06",2,19,null,"shwetar","Ramdas","Shweta",2,"Mechanical Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,970131,"resolved","goretkin","No access to Athena locker","Nobody","2009-08-05",null,"2009-07-29",null,"2009-08-05","2009-07-29","2009-08-05","2009-07-28",7,595,"goretkin",null,"2009-07-28","jpaul","2009-08-05",1,8,8,"goretkin","Goretkin","Gustavo",null,null,"Non Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,955116,"resolved","greichst","License error when attempting to open matlab","Nobody","2009-07-13",null,"2009-07-13",null,"2009-07-14","2009-07-13","2009-07-14",null,0,1551,"greichst",null,"2009-07-12","jpaul","2009-07-14",1,2,null,"greichst","Reichstein","Georg",null,null,"Non Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,969300,"resolved","unknown","Help with \"Scratch\" software","jdreed",null,null,"2009-07-28",null,"2009-07-28",null,"2009-07-28",null,0,1551,"jdreed",242800,"2009-07-28","jdreed","2009-07-28",null,0,null,"N/A"]
[1551,"Help Desk::Athena","Athena Consulting","Method",null,1,968318,"open","gaoude","student matlab license renewal issue","jdreed","2009-07-27",null,"2009-07-27","2009-07-28",null,"2009-07-27",null,"2009-07-27",0,952,"goguen",242800,"2009-07-27","gaoude","2009-07-31",0,null,null,"gaoude","Aoude","Georges",16,"Aeronautics and Astronautics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,962504,"waiting","jtheurer","Password Protection for course locker","Nobody","2009-08-04",null,"2009-07-20",null,null,"2009-07-20",null,"2009-07-20",17,595,"jtheurer",2,"2009-07-20","mikemp","2009-08-04",0,null,null,"jtheurer","Theurer","Jean",2,"Mechanical Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,957848,"resolved","jchen123","Command to get rid of new email notifications in the terminal","Nobody","2009-07-15",null,"2009-07-15",null,"2009-07-15","2009-07-15","2009-07-15",null,0,1551,"jchen123",6,"2009-07-14","danjared","2009-07-15",1,1,null,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,946976,"resolved","apratim","New matlab release available?","Nobody","2009-07-27",null,"2009-07-02",null,"2009-07-27","2009-07-02","2009-07-27",null,0,1551,"apratim",8,"2009-07-02","danjared","2009-07-27",0,25,null,"apratim","Sahay","Apratim",8,"Physics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,967226,"resolved","mc_serra","SSL doesn't work on Athena for me","Nobody","2009-07-27",null,"2009-07-27",null,"2009-08-05","2009-07-27","2009-08-05","2009-07-27",8,595,"mc_serra",2,"2009-07-24","jpaul","2009-08-05",3,12,9,"mc_serra","Serra","Maria Carolina",2,"Mechanical Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,971432,"resolved","lwaller","[istweb] 64 bit matlab","Nobody","2009-07-30",null,"2009-07-30",null,"2009-08-07","2009-07-30","2009-08-07","2009-07-30",7,595,"lwaller",6,"2009-07-30","jpaul","2009-08-07",0,8,8,"lwaller","Waller","Laura",6,"Electrical Eng & Computer Sci","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,972876,"resolved","pitacm","Priblem with Tecplot license","Nobody","2009-07-31",null,"2009-07-31",null,"2009-07-31","2009-07-31","2009-07-31",null,0,1551,"pitacm",61000,"2009-07-31","danjared","2009-07-31",0,0,null,"pitacm","Pita","Claudio",61000,"Aeronautics and Astronautics","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,970162,"resolved","scheuer","problems with matlab license server when starting matlab from home","Nobody","2009-07-29",null,"2009-07-29",null,"2009-07-29","2009-07-29","2009-07-29",null,0,1551,"scheuer",14,"2009-07-28","ahailes","2009-07-29",1,1,null,"scheuer","Scheuer","Florian",14,"Economics","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,956576,"resolved","luoxian","athena tecplot licence problem","Nobody","2009-07-22",null,"2009-07-14",null,"2009-07-22","2009-07-14","2009-07-22","2009-07-14",7,595,"luoxian",266300,"2009-07-13","jpaul","2009-07-22",1,9,8,"luoxian","Luo","Xian",266300,"MIT Sea Grant College Program","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,969491,"resolved","lewisjb","Which version of Excel is on the win.mit.edu clusters","Nobody",null,null,"2009-07-28",null,"2009-07-29","2009-07-28","2009-07-29","2009-07-28",0,595,"lmrobin",242800,"2009-07-28","danjared","2009-07-29",0,1,1,"lewisjb","Lewis","Jordan",65000,"Mechanical Engineering","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,960949,"waiting","myoussef","Parallel computation resources on Athena","Nobody","2009-08-04",null,"2009-07-20",null,null,"2009-07-20",null,"2009-07-17",17,595,"myoussef",22,"2009-07-17","ahailes","2009-08-04",3,null,null,"myoussef","Youssef","Mostafa",22,"Nuclear Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,955680,"resolved","morley","I need to know who owns this address epc-contacts@mit.edu","Nobody","2009-07-13",null,"2009-07-13",null,"2009-07-22","2009-07-13","2009-07-22",null,9,1551,"morley",159900,"2009-07-13","jpaul","2009-07-22",0,9,null,"morley","Morley","Scott",159900,"Laboratory for Nuclear Science","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,957181,"resolved","oaz","Web Form Question from Oaz Nir","Nobody","2009-07-14",null,"2009-07-14",null,"2009-07-14","2009-07-14","2009-07-14",null,0,1551,"oaz","HST","2009-07-14","ahailes","2009-07-14",0,0,null,"oaz","Nir","Oaz","HST","Health Sciences & Technology","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,963320,"resolved","ianguelo","Question about document for dissertation","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"ianguelo",11,"2009-07-21","danjared","2009-07-27",0,0,0,"ianguelo","Anguelovski","Isabelle",11,"Urban Studies and Planning","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,948144,"resolved","lejo","yukon.mit.edu Athena machine","Nobody","2009-07-06",null,"2009-07-06",null,"2009-07-06","2009-07-06","2009-07-06",null,0,1551,"lejo",null,"2009-07-05","ahailes","2009-07-06",1,1,null,"lejo","Flores","Alejandro",null,null,"Non Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,963061,"resolved","rsharifi@MIT.EDU","Web Form Question from Reza Sharifi Sedeh","Nobody","2009-07-22",null,"2009-07-21",null,"2009-07-22","2009-07-21","2009-07-22",null,0,1551,"N/A",null,"2009-07-21","ahailes","2009-07-22",0,1,null,"N/A"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,963984,"waiting","jinho","how to compile c code with glib.h","Nobody","2009-08-05",null,"2009-07-22",null,null,"2009-07-22",null,null,16,1551,"jinho",null,"2009-07-22","mikemp","2009-08-05",0,null,null,"jinho","Jang","Jinho",null,null,"Non Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,961545,"resolved","miforbes","www.mit.edu webspace","Nobody","2009-07-21",null,"2009-07-20",null,"2009-07-22","2009-07-20","2009-07-21","2009-07-20",1,595,"miforbes",6,"2009-07-19","ahailes","2009-07-22",1,3,2,"miforbes","Forbes","Michael",6,"Electrical Eng & Computer Sci","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,958362,"resolved","edechter","login to Unix server stopped working","Nobody",null,null,null,null,"2009-08-04","2009-07-15","2009-08-04","2009-07-15",20,595,"doczi",242800,"2009-07-15","ahailes","2009-08-04",0,20,20,"edechter","Dechter","Eyal",400600,"McGovern Institute for Brain Research","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,970376,"resolved","avytin","Web Form Question from Antonios Vytiniotis","Nobody","2009-07-30",null,"2009-07-29",null,"2009-07-30","2009-07-29","2009-07-30",null,1,1551,"avytin",1,"2009-07-29","ahailes","2009-07-30",0,1,null,"avytin","Vytiniotis","Antonios",1,"Civil and Environmental Eng","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,968836,"resolved","dsk","problems with COCYTUS.MIT.EDU?","danjared","2009-07-27",null,"2009-07-27",null,"2009-07-29","2009-07-27","2009-07-27","2009-07-27",0,595,"dsk",35000,"2009-07-27","danjared","2009-07-29",0,2,2,"dsk","Kincaid","Duncan",35000,"Urban Studies & Planning","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,960659,"waiting","brandy@alum.mit.edu","Remote access to library journals","Nobody","2009-08-04",null,"2009-07-17",null,null,"2009-07-17",null,null,20,1551,"N/A",null,"2009-07-17","ahailes","2009-08-04",0,null,null,"N/A"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,964331,"resolved","mamat","Mathematica on dialups","Nobody","2009-07-29",null,null,null,"2009-07-30","2009-07-22","2009-07-22",null,0,1551,"danjared",6,"2009-07-22","jpaul","2009-07-30",0,8,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,966885,"resolved","bonners","License Manager Error -15","Nobody","2009-07-24",null,"2009-07-24",null,"2009-07-24","2009-07-24","2009-07-24",null,0,1551,"bonners",447100,"2009-07-24","danjared","2009-07-24",0,0,null,"bonners","Bonner","Sara",447100,"Educational Innovation and Technology","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,964510,"resolved","book","[istweb] Testing certificates","Nobody","2009-07-23",null,"2009-07-22",null,"2009-08-06","2009-07-22","2009-08-06",null,14,1551,"book",441700,"2009-07-22","ahailes","2009-08-06",0,15,null,"book","Nocivelli","Daniel",441700,"Teaching & Learning Laboratory","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,971156,"resolved","pw10",null,"Nobody",null,null,null,null,"2009-07-29",null,null,null,0,1551,"danjared",6,"2009-07-29","danjared","2009-07-29",null,0,null,"pw10","Wang","Philip","RED","Center for Real Estate Develop","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,966088,"resolved","maguocha@mit.edu","installing Athena via PXE","Nobody",null,null,null,null,"2009-07-23",null,null,null,0,1551,"danjared",6,"2009-07-23","danjared","2009-07-23",null,0,null,"N/A"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,963579,"resolved","anjulati@mit.edu",null,"Nobody",null,null,null,null,"2009-07-21",null,null,null,0,1551,"danjared",6,"2009-07-21","danjared","2009-07-21",null,0,null,"N/A"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,957959,"resolved","vibink","Athena public problem","Nobody","2009-07-15",null,"2009-07-15",null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"vibink",2,"2009-07-15","ahailes","2009-07-15",0,0,0,"vibink","Kundukulam","Vibin",2,"Mechanical Engineering","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Walkin",1,951852,"resolved","kausel","resetting dotfiles","Nobody",null,null,null,null,"2009-07-08",null,null,null,0,1551,"danjared",6,"2009-07-08","danjared","2009-07-08",null,0,null,"kausel","Kausel","Eduardo",63000,"Civil and Environmental Engineering","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,958890,"resolved","dipaul","using pico; printing on athena","Nobody",null,null,null,null,"2009-07-15",null,null,null,0,1551,"danjared",6,"2009-07-15","danjared","2009-07-15",null,0,null,"dipaul","Paul","David",66000,"Materials Science and Engineering","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,967098,"resolved","grfilcht","Evolution Problem","Nobody","2009-08-07",null,"2009-07-27",null,"2009-08-07","2009-07-24","2009-08-07","2009-07-24",8,595,"jmorzins",242800,"2009-07-24","ahailes","2009-08-07",0,14,14,"grfilcht","Filchtiner","Gladis",null,null,"Non Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,947396,"resolved","shashank_achiver@hotmail.com","help","Nobody","2009-07-06",null,"2009-07-06",null,"2009-07-06","2009-07-06","2009-07-06",null,0,1551,"N/A",null,"2009-07-03","ahailes","2009-07-06",3,3,null,"N/A"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,962402,"resolved","mlotfi","FW: Error while logging in","Nobody","2009-08-04",null,"2009-07-20",null,"2009-08-04","2009-07-20","2009-08-04",null,15,1551,"mlotfi",391000,"2009-07-20","ahailes","2009-08-04",0,15,null,"mlotfi","Lotfi","Abdelmajid",391000,"Office of Sponsored Programs","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,966780,"waiting","geraldst","Matlab using toolboxes","Nobody","2009-08-05",null,"2009-07-24",null,null,"2009-07-24",null,null,14,1551,"geraldst",1,"2009-07-24","jpaul","2009-08-05",0,null,null,"geraldst","Schmidt-Thro","Gerald",1,"Civil and Environmental Eng","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,963262,"resolved","akirmani","[istweb] Maya 2009 License","Nobody","2009-07-21",null,"2009-07-21",null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"akirmani","MAS","2009-07-21","danjared","2009-07-21",0,0,0,"akirmani","Kirmani","Ahmed","MAS","Prog in Media Arts Sciences","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,960298,"resolved","amyzhou","License checkout failed; unable to retrive License Number / Activation Key","Nobody","2009-07-17",null,"2009-07-17",null,"2009-07-20","2009-07-17","2009-07-20",null,0,1551,"amyzhou",null,"2009-07-17","ahailes","2009-07-20",0,3,null,"amyzhou","Zhou","Yifan",null,null,"Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958848,"waiting","aed","DELETE SSUSSMAN5 ON C","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,956539,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,956539,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,956539,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,956539,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959483,"waiting","renea","delete tsm node YKWJOEL2 on D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,null,2,596,"renea",242800,"2009-07-16","robinb","2009-07-20",4,null,null,"renea","Walton","Renea",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968917,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959483,"waiting","renea","delete tsm node YKWJOEL2 on D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,null,2,596,"renea",242800,"2009-07-16","robinb","2009-07-20",4,null,null,"renea","Walton","Renea",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958848,"waiting","aed","DELETE SSUSSMAN5 ON C","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958842,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958842,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958842,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959483,"waiting","renea","delete tsm node YKWJOEL2 on D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,null,2,596,"renea",242800,"2009-07-16","robinb","2009-07-20",4,null,null,"renea","Walton","Renea",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958848,"waiting","aed","DELETE SSUSSMAN5 ON C","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958848,"waiting","aed","DELETE SSUSSMAN5 ON C","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958848,"waiting","aed","DELETE SSUSSMAN5 ON C","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965596,"resolved","mbmattes","TSM: Password reset","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"aibarton",242800,"2009-07-23","aibarton","2009-07-23",0,0,0,"mbmattes","Matteson","Matthew",4,"Architecture","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959449,"waiting","aed","DELETE SSALEM2 ON A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959449,"waiting","aed","DELETE SSALEM2 ON A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959449,"waiting","aed","DELETE SSALEM2 ON A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965596,"resolved","mbmattes","TSM: Password reset","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"aibarton",242800,"2009-07-23","aibarton","2009-07-23",0,0,0,"mbmattes","Matteson","Matthew",4,"Architecture","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,965596,"resolved","mbmattes","TSM: Password reset","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"aibarton",242800,"2009-07-23","aibarton","2009-07-23",0,0,0,"mbmattes","Matteson","Matthew",4,"Architecture","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,956540,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,956540,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,956540,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,956540,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958848,"waiting","aed","DELETE SSUSSMAN5 ON C","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958848,"waiting","aed","DELETE SSUSSMAN5 ON C","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,956539,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958842,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958842,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,956539,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,953583,"resolved","rholtzman@MIT.EDU","Re: FW: TSM Registration Confirmation","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,0,"N/A"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958842,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958842,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-15",2,595,"aed",121000,"2009-07-15","robinb","2009-07-17",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959968,"resolved","dtemp","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-17","2009-07-17","2009-07-16",0,595,"dtemp",7,"2009-07-16","robinb","2009-07-20",1,4,4,"dtemp","Templeton","David",7,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959483,"waiting","renea","delete tsm node YKWJOEL2 on D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,null,2,596,"renea",242800,"2009-07-16","robinb","2009-07-20",4,null,null,"renea","Walton","Renea",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959968,"resolved","dtemp","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-17","2009-07-17","2009-07-16",0,595,"dtemp",7,"2009-07-16","robinb","2009-07-20",1,4,4,"dtemp","Templeton","David",7,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,953971,"resolved","rholtzman@MIT.EDU","[Fwd: Re: FW: TSM Registration Confirmation]","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,596,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,null,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959968,"resolved","dtemp","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-17","2009-07-17","2009-07-16",0,595,"dtemp",7,"2009-07-16","robinb","2009-07-20",1,4,4,"dtemp","Templeton","David",7,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959968,"resolved","dtemp","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-17","2009-07-17","2009-07-16",0,595,"dtemp",7,"2009-07-16","robinb","2009-07-20",1,4,4,"dtemp","Templeton","David",7,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959968,"resolved","dtemp","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-17","2009-07-17","2009-07-16",0,595,"dtemp",7,"2009-07-16","robinb","2009-07-20",1,4,4,"dtemp","Templeton","David",7,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959968,"resolved","dtemp","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-17","2009-07-17","2009-07-16",0,595,"dtemp",7,"2009-07-16","robinb","2009-07-20",1,4,4,"dtemp","Templeton","David",7,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965701,"resolved","cbrooke","Change account for TSM backup","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"cbrooke",65000,"2009-07-23","robinb","2009-07-23",0,0,0,"cbrooke","Brooke","Carolyn",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965701,"resolved","cbrooke","Change account for TSM backup","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"cbrooke",65000,"2009-07-23","robinb","2009-07-23",0,0,0,"cbrooke","Brooke","Carolyn",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959968,"resolved","dtemp","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-17","2009-07-17","2009-07-16",0,595,"dtemp",7,"2009-07-16","robinb","2009-07-20",1,4,4,"dtemp","Templeton","David",7,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,953971,"resolved","rholtzman@MIT.EDU","[Fwd: Re: FW: TSM Registration Confirmation]","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,596,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,null,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,953971,"resolved","rholtzman@MIT.EDU","[Fwd: Re: FW: TSM Registration Confirmation]","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,596,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,null,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,953971,"resolved","rholtzman@MIT.EDU","[Fwd: Re: FW: TSM Registration Confirmation]","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,596,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,null,"N/A"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,953583,"resolved","rholtzman@MIT.EDU","Re: FW: TSM Registration Confirmation","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,0,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959483,"waiting","renea","delete tsm node YKWJOEL2 on D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,null,2,596,"renea",242800,"2009-07-16","robinb","2009-07-20",4,null,null,"renea","Walton","Renea",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,953583,"resolved","rholtzman@MIT.EDU","Re: FW: TSM Registration Confirmation","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,0,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959483,"waiting","renea","delete tsm node YKWJOEL2 on D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,null,2,596,"renea",242800,"2009-07-16","robinb","2009-07-20",4,null,null,"renea","Walton","Renea",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968917,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,953583,"resolved","rholtzman@MIT.EDU","Re: FW: TSM Registration Confirmation","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,0,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,953583,"resolved","rholtzman@MIT.EDU","Re: FW: TSM Registration Confirmation","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,0,"N/A"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,953583,"resolved","rholtzman@MIT.EDU","Re: FW: TSM Registration Confirmation","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,0,"N/A"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,953583,"resolved","rholtzman@MIT.EDU","Re: FW: TSM Registration Confirmation","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,0,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS"," Mac OS X",1,968917,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,953971,"resolved","rholtzman@MIT.EDU","[Fwd: Re: FW: TSM Registration Confirmation]","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,596,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,null,"N/A"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,953971,"resolved","rholtzman@MIT.EDU","[Fwd: Re: FW: TSM Registration Confirmation]","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,596,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,null,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,953971,"resolved","rholtzman@MIT.EDU","[Fwd: Re: FW: TSM Registration Confirmation]","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,596,"N/A",null,"2009-07-10","robinb","2009-07-10",0,0,null,"N/A"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959483,"waiting","renea","delete tsm node YKWJOEL2 on D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,null,2,596,"renea",242800,"2009-07-16","robinb","2009-07-20",4,null,null,"renea","Walton","Renea",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Macintosh",1,968917,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,946731,"resolved","kdk323","TSM node name locked","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,595,"kdk323",22,"2009-07-02","robinb","2009-07-02",0,0,0,"kdk323","Krsulich","Kevin",22,"Nuclear Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968917,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959459,"waiting","aed","Delete MEPSTEIN2 on B","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959459,"waiting","aed","Delete MEPSTEIN2 on B","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959459,"waiting","aed","Delete MEPSTEIN2 on B","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959459,"waiting","aed","Delete MEPSTEIN2 on B","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959459,"waiting","aed","Delete MEPSTEIN2 on B","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,952194,"resolved","ninadm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-08",0,595,"ninadm",271000,"2009-07-08","robinb","2009-07-09",1,1,1,"ninadm","Davis-Millis","Nina",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959459,"waiting","aed","Delete MEPSTEIN2 on B","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,952194,"resolved","ninadm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-08",0,595,"ninadm",271000,"2009-07-08","robinb","2009-07-09",1,1,1,"ninadm","Davis-Millis","Nina",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,952194,"resolved","ninadm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-08",0,595,"ninadm",271000,"2009-07-08","robinb","2009-07-09",1,1,1,"ninadm","Davis-Millis","Nina",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,952194,"resolved","ninadm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-08",0,595,"ninadm",271000,"2009-07-08","robinb","2009-07-09",1,1,1,"ninadm","Davis-Millis","Nina",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,953952,"resolved","bob@ferrosi.com","Retrieve from backup","Nobody",null,null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-13",0,3,3,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,962259,"waiting","bmickus","Delete BMICKUS on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,null,8,596,"bmickus",null,"2009-07-20","robinb","2009-08-03",0,null,null,"bmickus","Mickus","Brian",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,962259,"waiting","bmickus","Delete BMICKUS on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,null,8,596,"bmickus",null,"2009-07-20","robinb","2009-08-03",0,null,null,"bmickus","Mickus","Brian",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,962259,"waiting","bmickus","Delete BMICKUS on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,null,8,596,"bmickus",null,"2009-07-20","robinb","2009-08-03",0,null,null,"bmickus","Mickus","Brian",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,952194,"resolved","ninadm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-08",0,595,"ninadm",271000,"2009-07-08","robinb","2009-07-09",1,1,1,"ninadm","Davis-Millis","Nina",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959459,"waiting","aed","Delete MEPSTEIN2 on B","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959759,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959759,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,953952,"resolved","bob@ferrosi.com","Retrieve from backup","Nobody",null,null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-13",0,3,3,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,953952,"resolved","bob@ferrosi.com","Retrieve from backup","Nobody",null,null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-13",0,3,3,"N/A"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,953952,"resolved","bob@ferrosi.com","Retrieve from backup","Nobody",null,null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-13",0,3,3,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,957031,"resolved","pspangle","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"pspangle",441600,"2009-07-14","robinb","2009-07-14",0,0,0,"pspangle","Spangle","Paul",441600,"Student Activities","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,957031,"resolved","pspangle","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"pspangle",441600,"2009-07-14","robinb","2009-07-14",0,0,0,"pspangle","Spangle","Paul",441600,"Student Activities","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957031,"resolved","pspangle","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"pspangle",441600,"2009-07-14","robinb","2009-07-14",0,0,0,"pspangle","Spangle","Paul",441600,"Student Activities","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,957031,"resolved","pspangle","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"pspangle",441600,"2009-07-14","robinb","2009-07-14",0,0,0,"pspangle","Spangle","Paul",441600,"Student Activities","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,957031,"resolved","pspangle","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"pspangle",441600,"2009-07-14","robinb","2009-07-14",0,0,0,"pspangle","Spangle","Paul",441600,"Student Activities","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,957031,"resolved","pspangle","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"pspangle",441600,"2009-07-14","robinb","2009-07-14",0,0,0,"pspangle","Spangle","Paul",441600,"Student Activities","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,957031,"resolved","pspangle","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"pspangle",441600,"2009-07-14","robinb","2009-07-14",0,0,0,"pspangle","Spangle","Paul",441600,"Student Activities","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959759,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959759,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959759,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959759,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959759,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,962259,"waiting","bmickus","Delete BMICKUS on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,null,8,596,"bmickus",null,"2009-07-20","robinb","2009-08-03",0,null,null,"bmickus","Mickus","Brian",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,956539,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,948921,"resolved","keybl","Schedule TSM backup  KFJTRIO","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"keybl",10,"2009-07-06","robinb","2009-07-06",0,0,null,"keybl","Keybl","Jaroslav",10,"Chemical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,962259,"waiting","bmickus","Delete BMICKUS on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,null,8,596,"bmickus",null,"2009-07-20","robinb","2009-08-03",0,null,null,"bmickus","Mickus","Brian",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959455,"waiting","aed","delete MEPSTEIN1 on A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959449,"waiting","aed","DELETE SSALEM2 ON A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959449,"waiting","aed","DELETE SSALEM2 ON A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959449,"waiting","aed","DELETE SSALEM2 ON A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959449,"waiting","aed","DELETE SSALEM2 ON A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,948921,"resolved","keybl","Schedule TSM backup  KFJTRIO","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"keybl",10,"2009-07-06","robinb","2009-07-06",0,0,null,"keybl","Keybl","Jaroslav",10,"Chemical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959455,"waiting","aed","delete MEPSTEIN1 on A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,948921,"resolved","keybl","Schedule TSM backup  KFJTRIO","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"keybl",10,"2009-07-06","robinb","2009-07-06",0,0,null,"keybl","Keybl","Jaroslav",10,"Chemical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,948921,"resolved","keybl","Schedule TSM backup  KFJTRIO","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"keybl",10,"2009-07-06","robinb","2009-07-06",0,0,null,"keybl","Keybl","Jaroslav",10,"Chemical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform"," Macintosh",1,968923,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Mac OS X",1,968923,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968917,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965701,"resolved","cbrooke","Change account for TSM backup","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"cbrooke",65000,"2009-07-23","robinb","2009-07-23",0,0,0,"cbrooke","Brooke","Carolyn",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968917,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,948921,"resolved","keybl","Schedule TSM backup  KFJTRIO","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"keybl",10,"2009-07-06","robinb","2009-07-06",0,0,null,"keybl","Keybl","Jaroslav",10,"Chemical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959455,"waiting","aed","delete MEPSTEIN1 on A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968923,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968923,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,952194,"resolved","ninadm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-08",0,595,"ninadm",271000,"2009-07-08","robinb","2009-07-09",1,1,1,"ninadm","Davis-Millis","Nina",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,962259,"waiting","bmickus","Delete BMICKUS on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,null,8,596,"bmickus",null,"2009-07-20","robinb","2009-08-03",0,null,null,"bmickus","Mickus","Brian",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,962259,"waiting","bmickus","Delete BMICKUS on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,null,8,596,"bmickus",null,"2009-07-20","robinb","2009-08-03",0,null,null,"bmickus","Mickus","Brian",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,953952,"resolved","bob@ferrosi.com","Retrieve from backup","Nobody",null,null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-13",0,3,3,"N/A"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,965701,"resolved","cbrooke","Change account for TSM backup","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"cbrooke",65000,"2009-07-23","robinb","2009-07-23",0,0,0,"cbrooke","Brooke","Carolyn",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965701,"resolved","cbrooke","Change account for TSM backup","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"cbrooke",65000,"2009-07-23","robinb","2009-07-23",0,0,0,"cbrooke","Brooke","Carolyn",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,952194,"resolved","ninadm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-08",0,595,"ninadm",271000,"2009-07-08","robinb","2009-07-09",1,1,1,"ninadm","Davis-Millis","Nina",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959455,"waiting","aed","delete MEPSTEIN1 on A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959455,"waiting","aed","delete MEPSTEIN1 on A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959455,"waiting","aed","delete MEPSTEIN1 on A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959455,"waiting","aed","delete MEPSTEIN1 on A","Nobody","2009-07-17","2009-08-17",null,null,null,"2009-07-17",null,"2009-07-16",2,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965701,"resolved","cbrooke","Change account for TSM backup","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"cbrooke",65000,"2009-07-23","robinb","2009-07-23",0,0,0,"cbrooke","Brooke","Carolyn",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968923,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968923,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968923,"resolved","emliu","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"emliu",402200,"2009-07-27","blang","2009-07-30",3,3,null,"emliu","Cheng","Emily",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,948921,"resolved","keybl","Schedule TSM backup  KFJTRIO","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"keybl",10,"2009-07-06","robinb","2009-07-06",0,0,null,"keybl","Keybl","Jaroslav",10,"Chemical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,956540,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965596,"resolved","mbmattes","TSM: Password reset","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"aibarton",242800,"2009-07-23","aibarton","2009-07-23",0,0,0,"mbmattes","Matteson","Matthew",4,"Architecture","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965701,"resolved","cbrooke","Change account for TSM backup","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"cbrooke",65000,"2009-07-23","robinb","2009-07-23",0,0,0,"cbrooke","Brooke","Carolyn",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,960469,"resolved","fharris","Questions about TSM email from June","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"lmrobin",242800,"2009-07-17","robinb","2009-07-17",0,0,0,"fharris","Harris","Frederick",93700,"Music and Theater Arts Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,960469,"resolved","fharris","Questions about TSM email from June","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"lmrobin",242800,"2009-07-17","robinb","2009-07-17",0,0,0,"fharris","Harris","Frederick",93700,"Music and Theater Arts Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,960469,"resolved","fharris","Questions about TSM email from June","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"lmrobin",242800,"2009-07-17","robinb","2009-07-17",0,0,0,"fharris","Harris","Frederick",93700,"Music and Theater Arts Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965944,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,962431,"resolved","jschuler","Check lmit-josh for backups on G","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-20",13,595,"jschuler",61100,"2009-07-20","robinb","2009-08-04",1,15,15,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,962431,"resolved","jschuler","Check lmit-josh for backups on G","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-20",13,595,"jschuler",61100,"2009-07-20","robinb","2009-08-04",1,15,15,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,962431,"resolved","jschuler","Check lmit-josh for backups on G","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-20",13,595,"jschuler",61100,"2009-07-20","robinb","2009-08-04",1,15,15,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,962431,"resolved","jschuler","Check lmit-josh for backups on G","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-20",13,595,"jschuler",61100,"2009-07-20","robinb","2009-08-04",1,15,15,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965944,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,962431,"resolved","jschuler","Check lmit-josh for backups on G","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-20",13,595,"jschuler",61100,"2009-07-20","robinb","2009-08-04",1,15,15,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,962431,"resolved","jschuler","Check lmit-josh for backups on G","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-20",13,595,"jschuler",61100,"2009-07-20","robinb","2009-08-04",1,15,15,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,962431,"resolved","jschuler","Check lmit-josh for backups on G","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-07-21","2009-08-04","2009-07-20",13,595,"jschuler",61100,"2009-07-20","robinb","2009-08-04",1,15,15,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965944,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965944,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965944,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965944,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,965939,"resolved","alan_s","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,954554,"resolved","olimpia","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-10",0,595,"olimpia",271000,"2009-07-10","robinb","2009-07-13",3,3,3,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,954554,"resolved","olimpia","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-10",0,595,"olimpia",271000,"2009-07-10","robinb","2009-07-13",3,3,3,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,954554,"resolved","olimpia","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-10",0,595,"olimpia",271000,"2009-07-10","robinb","2009-07-13",3,3,3,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,960807,"waiting","phils","Delete SAP-ALLEN.MIT.EDU on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,"2009-07-17",2,595,"phils",35000,"2009-07-17","robinb","2009-07-20",3,null,null,"phils","Thompson","Philip",35000,"Urban Studies & Planning","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,960807,"waiting","phils","Delete SAP-ALLEN.MIT.EDU on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,"2009-07-17",2,595,"phils",35000,"2009-07-17","robinb","2009-07-20",3,null,null,"phils","Thompson","Philip",35000,"Urban Studies & Planning","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965939,"resolved","alan_s","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,965944,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965939,"resolved","alan_s","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965939,"resolved","alan_s","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,960807,"waiting","phils","Delete SAP-ALLEN.MIT.EDU on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,"2009-07-17",2,595,"phils",35000,"2009-07-17","robinb","2009-07-20",3,null,null,"phils","Thompson","Philip",35000,"Urban Studies & Planning","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,960807,"waiting","phils","Delete SAP-ALLEN.MIT.EDU on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,"2009-07-17",2,595,"phils",35000,"2009-07-17","robinb","2009-07-20",3,null,null,"phils","Thompson","Philip",35000,"Urban Studies & Planning","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,960807,"waiting","phils","Delete SAP-ALLEN.MIT.EDU on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,"2009-07-17",2,595,"phils",35000,"2009-07-17","robinb","2009-07-20",3,null,null,"phils","Thompson","Philip",35000,"Urban Studies & Planning","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,960807,"waiting","phils","Delete SAP-ALLEN.MIT.EDU on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,"2009-07-17",2,595,"phils",35000,"2009-07-17","robinb","2009-07-20",3,null,null,"phils","Thompson","Philip",35000,"Urban Studies & Planning","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,960807,"waiting","phils","Delete SAP-ALLEN.MIT.EDU on A","Nobody","2009-07-20","2009-08-20",null,null,null,"2009-07-20",null,"2009-07-17",2,595,"phils",35000,"2009-07-17","robinb","2009-07-20",3,null,null,"phils","Thompson","Philip",35000,"Urban Studies & Planning","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965939,"resolved","alan_s","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,954554,"resolved","olimpia","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-10",0,595,"olimpia",271000,"2009-07-10","robinb","2009-07-13",3,3,3,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965945,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",null,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965945,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",null,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,960472,"resolved","joshack","TSM account - error registering","Nobody","2009-07-17",null,null,null,"2009-07-20","2009-07-17","2009-07-20","2009-07-17",0,595,"joshack",121000,"2009-07-17","robinb","2009-07-20",0,3,3,"joshack","Ackerman","Joshua",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,960472,"resolved","joshack","TSM account - error registering","Nobody","2009-07-17",null,null,null,"2009-07-20","2009-07-17","2009-07-20","2009-07-17",0,595,"joshack",121000,"2009-07-17","robinb","2009-07-20",0,3,3,"joshack","Ackerman","Joshua",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,960472,"resolved","joshack","TSM account - error registering","Nobody","2009-07-17",null,null,null,"2009-07-20","2009-07-17","2009-07-20","2009-07-17",0,595,"joshack",121000,"2009-07-17","robinb","2009-07-20",0,3,3,"joshack","Ackerman","Joshua",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,966623,"resolved","akibel","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"akibel",93600,"2009-07-24","robinb","2009-07-24",0,0,null,"akibel","Kibel","Alvin",93600,"Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,966623,"resolved","akibel","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"akibel",93600,"2009-07-24","robinb","2009-07-24",0,0,null,"akibel","Kibel","Alvin",93600,"Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,966623,"resolved","akibel","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"akibel",93600,"2009-07-24","robinb","2009-07-24",0,0,null,"akibel","Kibel","Alvin",93600,"Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,966623,"resolved","akibel","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"akibel",93600,"2009-07-24","robinb","2009-07-24",0,0,null,"akibel","Kibel","Alvin",93600,"Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,966623,"resolved","akibel","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"akibel",93600,"2009-07-24","robinb","2009-07-24",0,0,null,"akibel","Kibel","Alvin",93600,"Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,966623,"resolved","akibel","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"akibel",93600,"2009-07-24","robinb","2009-07-24",0,0,null,"akibel","Kibel","Alvin",93600,"Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,960472,"resolved","joshack","TSM account - error registering","Nobody","2009-07-17",null,null,null,"2009-07-20","2009-07-17","2009-07-20","2009-07-17",0,595,"joshack",121000,"2009-07-17","robinb","2009-07-20",0,3,3,"joshack","Ackerman","Joshua",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,960472,"resolved","joshack","TSM account - error registering","Nobody","2009-07-17",null,null,null,"2009-07-20","2009-07-17","2009-07-20","2009-07-17",0,595,"joshack",121000,"2009-07-17","robinb","2009-07-20",0,3,3,"joshack","Ackerman","Joshua",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,960472,"resolved","joshack","TSM account - error registering","Nobody","2009-07-17",null,null,null,"2009-07-20","2009-07-17","2009-07-20","2009-07-17",0,595,"joshack",121000,"2009-07-17","robinb","2009-07-20",0,3,3,"joshack","Ackerman","Joshua",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,960472,"resolved","joshack","TSM account - error registering","Nobody","2009-07-17",null,null,null,"2009-07-20","2009-07-17","2009-07-20","2009-07-17",0,595,"joshack",121000,"2009-07-17","robinb","2009-07-20",0,3,3,"joshack","Ackerman","Joshua",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,965945,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",null,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965945,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",null,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965945,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",null,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959377,"resolved","maryz","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,595,"maryz",242800,"2009-07-16","robinb","2009-07-16",0,0,0,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965945,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",null,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,952842,"resolved","karenj","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"karenj",446100,"2009-07-09","robinb","2009-07-09",0,0,0,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,952842,"resolved","karenj","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"karenj",446100,"2009-07-09","robinb","2009-07-09",0,0,0,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,952842,"resolved","karenj","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"karenj",446100,"2009-07-09","robinb","2009-07-09",0,0,0,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,952842,"resolved","karenj","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"karenj",446100,"2009-07-09","robinb","2009-07-09",0,0,0,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,952842,"resolved","karenj","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"karenj",446100,"2009-07-09","robinb","2009-07-09",0,0,0,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965945,"resolved","alan_s","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",null,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,952842,"resolved","karenj","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"karenj",446100,"2009-07-09","robinb","2009-07-09",0,0,0,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959377,"resolved","maryz","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,595,"maryz",242800,"2009-07-16","robinb","2009-07-16",0,0,0,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959377,"resolved","maryz","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,595,"maryz",242800,"2009-07-16","robinb","2009-07-16",0,0,0,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959377,"resolved","maryz","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,595,"maryz",242800,"2009-07-16","robinb","2009-07-16",0,0,0,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959377,"resolved","maryz","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,595,"maryz",242800,"2009-07-16","robinb","2009-07-16",0,0,0,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959377,"resolved","maryz","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,595,"maryz",242800,"2009-07-16","robinb","2009-07-16",0,0,0,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959377,"resolved","maryz","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,595,"maryz",242800,"2009-07-16","robinb","2009-07-16",0,0,0,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,952842,"resolved","karenj","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"karenj",446100,"2009-07-09","robinb","2009-07-09",0,0,0,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,954554,"resolved","olimpia","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-10",0,595,"olimpia",271000,"2009-07-10","robinb","2009-07-13",3,3,3,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965939,"resolved","alan_s","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,946731,"resolved","kdk323","TSM node name locked","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,595,"kdk323",22,"2009-07-02","robinb","2009-07-02",0,0,0,"kdk323","Krsulich","Kevin",22,"Nuclear Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,949145,"resolved","pkemble","TSM is down-level","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-06",0,595,"pkemble",165000,"2009-07-06","robinb","2009-07-07",1,1,1,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,957689,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-16","2009-07-15",0,595,"pkemble",165000,"2009-07-14","robinb","2009-07-17",2,3,2,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,957689,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-16","2009-07-15",0,595,"pkemble",165000,"2009-07-14","robinb","2009-07-17",2,3,2,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958862,"resolved","graciew","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"graciew",66200,"2009-07-15","robinb","2009-07-16",1,1,1,"graciew","White","Gracie",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,957689,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-16","2009-07-15",0,595,"pkemble",165000,"2009-07-14","robinb","2009-07-17",2,3,2,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,957689,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-16","2009-07-15",0,595,"pkemble",165000,"2009-07-14","robinb","2009-07-17",2,3,2,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,964407,"resolved","debrawm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,596,"debrawm",null,"2009-07-22","robinb","2009-07-22",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,957689,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-16","2009-07-15",0,595,"pkemble",165000,"2009-07-14","robinb","2009-07-17",2,3,2,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,964407,"resolved","debrawm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,596,"debrawm",null,"2009-07-22","robinb","2009-07-22",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,957689,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-16","2009-07-15",0,595,"pkemble",165000,"2009-07-14","robinb","2009-07-17",2,3,2,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,972004,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,596,"pkemble",165000,"2009-07-30","blang","2009-07-31",1,1,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,972004,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,596,"pkemble",165000,"2009-07-30","blang","2009-07-31",1,1,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,972004,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,596,"pkemble",165000,"2009-07-30","blang","2009-07-31",1,1,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,949145,"resolved","pkemble","TSM is down-level","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-06",0,595,"pkemble",165000,"2009-07-06","robinb","2009-07-07",1,1,1,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,949145,"resolved","pkemble","TSM is down-level","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-06",0,595,"pkemble",165000,"2009-07-06","robinb","2009-07-07",1,1,1,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,949145,"resolved","pkemble","TSM is down-level","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-06",0,595,"pkemble",165000,"2009-07-06","robinb","2009-07-07",1,1,1,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,949145,"resolved","pkemble","TSM is down-level","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-06",0,595,"pkemble",165000,"2009-07-06","robinb","2009-07-07",1,1,1,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,956540,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,967118,"open","ddujmic","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-07",null,null,null,null,"2009-07-28",null,null,5,596,"ddujmic",159900,"2009-07-24","ddujmic","2009-08-07",4,null,null,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,967118,"open","ddujmic","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-07",null,null,null,null,"2009-07-28",null,null,5,596,"ddujmic",159900,"2009-07-24","ddujmic","2009-08-07",4,null,null,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,967118,"open","ddujmic","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-07",null,null,null,null,"2009-07-28",null,null,5,596,"ddujmic",159900,"2009-07-24","ddujmic","2009-08-07",4,null,null,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,967118,"open","ddujmic","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-07",null,null,null,null,"2009-07-28",null,null,5,596,"ddujmic",159900,"2009-07-24","ddujmic","2009-08-07",4,null,null,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,967118,"open","ddujmic","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-07",null,null,null,null,"2009-07-28",null,null,5,596,"ddujmic",159900,"2009-07-24","ddujmic","2009-08-07",4,null,null,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,972004,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,596,"pkemble",165000,"2009-07-30","blang","2009-07-31",1,1,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Unknown",1,967118,"open","ddujmic","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-07",null,null,null,null,"2009-07-28",null,null,5,596,"ddujmic",159900,"2009-07-24","ddujmic","2009-08-07",4,null,null,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965596,"resolved","mbmattes","TSM: Password reset","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"aibarton",242800,"2009-07-23","aibarton","2009-07-23",0,0,0,"mbmattes","Matteson","Matthew",4,"Architecture","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965596,"resolved","mbmattes","TSM: Password reset","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"aibarton",242800,"2009-07-23","aibarton","2009-07-23",0,0,0,"mbmattes","Matteson","Matthew",4,"Architecture","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965596,"resolved","mbmattes","TSM: Password reset","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"aibarton",242800,"2009-07-23","aibarton","2009-07-23",0,0,0,"mbmattes","Matteson","Matthew",4,"Architecture","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,964407,"resolved","debrawm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,596,"debrawm",null,"2009-07-22","robinb","2009-07-22",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,949145,"resolved","pkemble","TSM is down-level","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-06",0,595,"pkemble",165000,"2009-07-06","robinb","2009-07-07",1,1,1,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,949145,"resolved","pkemble","TSM is down-level","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-06",0,595,"pkemble",165000,"2009-07-06","robinb","2009-07-07",1,1,1,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,966623,"resolved","akibel","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"akibel",93600,"2009-07-24","robinb","2009-07-24",0,0,null,"akibel","Kibel","Alvin",93600,"Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,972004,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,596,"pkemble",165000,"2009-07-30","blang","2009-07-31",1,1,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,964407,"resolved","debrawm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,596,"debrawm",null,"2009-07-22","robinb","2009-07-22",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,967118,"open","ddujmic","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-07",null,null,null,null,"2009-07-28",null,null,5,596,"ddujmic",159900,"2009-07-24","ddujmic","2009-08-07",4,null,null,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,972145,"waiting","pkemble","TSM restore needed from a Mac Backup","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,"2009-07-31",5,595,"pkemble",165000,"2009-07-30","robinb","2009-08-05",1,null,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,972145,"waiting","pkemble","TSM restore needed from a Mac Backup","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,"2009-07-31",5,595,"pkemble",165000,"2009-07-30","robinb","2009-08-05",1,null,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,972145,"waiting","pkemble","TSM restore needed from a Mac Backup","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,"2009-07-31",5,595,"pkemble",165000,"2009-07-30","robinb","2009-08-05",1,null,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,972145,"waiting","pkemble","TSM restore needed from a Mac Backup","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,"2009-07-31",5,595,"pkemble",165000,"2009-07-30","robinb","2009-08-05",1,null,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,963621,"waiting","kcahill","Delete INVERNESS on B","Nobody","2009-07-21","2009-08-21",null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",2,595,"kcahill",242800,"2009-07-21","robinb","2009-07-21",0,0,0,"kcahill","Cahill","Kathleen",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,954554,"resolved","olimpia","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-10",0,595,"olimpia",271000,"2009-07-10","robinb","2009-07-13",3,3,3,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,972145,"waiting","pkemble","TSM restore needed from a Mac Backup","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,"2009-07-31",5,595,"pkemble",165000,"2009-07-30","robinb","2009-08-05",1,null,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,954554,"resolved","olimpia","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-10",0,595,"olimpia",271000,"2009-07-10","robinb","2009-07-13",3,3,3,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,946731,"resolved","kdk323","TSM node name locked","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,595,"kdk323",22,"2009-07-02","robinb","2009-07-02",0,0,0,"kdk323","Krsulich","Kevin",22,"Nuclear Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,946731,"resolved","kdk323","TSM node name locked","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,595,"kdk323",22,"2009-07-02","robinb","2009-07-02",0,0,0,"kdk323","Krsulich","Kevin",22,"Nuclear Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965939,"resolved","alan_s","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,596,"alan_s",66000,"2009-07-23","robinb","2009-07-24",1,1,null,"alan_s","Schwartzman","Alan",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,946731,"resolved","kdk323","TSM node name locked","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,595,"kdk323",22,"2009-07-02","robinb","2009-07-02",0,0,0,"kdk323","Krsulich","Kevin",22,"Nuclear Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,946731,"resolved","kdk323","TSM node name locked","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,595,"kdk323",22,"2009-07-02","robinb","2009-07-02",0,0,0,"kdk323","Krsulich","Kevin",22,"Nuclear Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,946731,"resolved","kdk323","TSM node name locked","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,595,"kdk323",22,"2009-07-02","robinb","2009-07-02",0,0,0,"kdk323","Krsulich","Kevin",22,"Nuclear Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,953952,"resolved","bob@ferrosi.com","Retrieve from backup","Nobody",null,null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-13",0,3,3,"N/A"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,956540,"resolved","jsterman","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-13",0,595,"jsterman",121000,"2009-07-13","robinb","2009-07-14",1,1,1,"jsterman","Sterman","John",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Multi-Platform",1,972145,"waiting","pkemble","TSM restore needed from a Mac Backup","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,"2009-07-31",5,595,"pkemble",165000,"2009-07-30","robinb","2009-08-05",1,null,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,972004,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,596,"pkemble",165000,"2009-07-30","blang","2009-07-31",1,1,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,964407,"resolved","debrawm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,596,"debrawm",null,"2009-07-22","robinb","2009-07-22",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,964407,"resolved","debrawm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,596,"debrawm",null,"2009-07-22","robinb","2009-07-22",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,960469,"resolved","fharris","Questions about TSM email from June","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"lmrobin",242800,"2009-07-17","robinb","2009-07-17",0,0,0,"fharris","Harris","Frederick",93700,"Music and Theater Arts Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,960469,"resolved","fharris","Questions about TSM email from June","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"lmrobin",242800,"2009-07-17","robinb","2009-07-17",0,0,0,"fharris","Harris","Frederick",93700,"Music and Theater Arts Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,960469,"resolved","fharris","Questions about TSM email from June","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"lmrobin",242800,"2009-07-17","robinb","2009-07-17",0,0,0,"fharris","Harris","Frederick",93700,"Music and Theater Arts Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,960469,"resolved","fharris","Questions about TSM email from June","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,595,"lmrobin",242800,"2009-07-17","robinb","2009-07-17",0,0,0,"fharris","Harris","Frederick",93700,"Music and Theater Arts Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,972145,"waiting","pkemble","TSM restore needed from a Mac Backup","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,"2009-07-31",5,595,"pkemble",165000,"2009-07-30","robinb","2009-08-05",1,null,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,964407,"resolved","debrawm","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,596,"debrawm",null,"2009-07-22","robinb","2009-07-22",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963621,"waiting","kcahill","Delete INVERNESS on B","Nobody","2009-07-21","2009-08-21",null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",2,595,"kcahill",242800,"2009-07-21","robinb","2009-07-21",0,0,0,"kcahill","Cahill","Kathleen",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963621,"waiting","kcahill","Delete INVERNESS on B","Nobody","2009-07-21","2009-08-21",null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",2,595,"kcahill",242800,"2009-07-21","robinb","2009-07-21",0,0,0,"kcahill","Cahill","Kathleen",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963621,"waiting","kcahill","Delete INVERNESS on B","Nobody","2009-07-21","2009-08-21",null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",2,595,"kcahill",242800,"2009-07-21","robinb","2009-07-21",0,0,0,"kcahill","Cahill","Kathleen",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963621,"waiting","kcahill","Delete INVERNESS on B","Nobody","2009-07-21","2009-08-21",null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",2,595,"kcahill",242800,"2009-07-21","robinb","2009-07-21",0,0,0,"kcahill","Cahill","Kathleen",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963621,"waiting","kcahill","Delete INVERNESS on B","Nobody","2009-07-21","2009-08-21",null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",2,595,"kcahill",242800,"2009-07-21","robinb","2009-07-21",0,0,0,"kcahill","Cahill","Kathleen",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,972004,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,596,"pkemble",165000,"2009-07-30","blang","2009-07-31",1,1,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,963621,"waiting","kcahill","Delete INVERNESS on B","Nobody","2009-07-21","2009-08-21",null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",2,595,"kcahill",242800,"2009-07-21","robinb","2009-07-21",0,0,0,"kcahill","Cahill","Kathleen",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,953952,"resolved","bob@ferrosi.com","Retrieve from backup","Nobody",null,null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,595,"N/A",null,"2009-07-10","robinb","2009-07-13",0,3,3,"N/A"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968873,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959960,"resolved","aed","TSM node to be added to Sloan Report","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963734,"resolved","davek","test","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"davek",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"davek","Kalenderian","David",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963734,"resolved","davek","test","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"davek",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"davek","Kalenderian","David",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,963734,"resolved","davek","test","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"davek",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"davek","Kalenderian","David",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963734,"resolved","davek","test","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"davek",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"davek","Kalenderian","David",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows XP",1,965703,"resolved","mbroman","TSM backup fails with 'delayed write errors'","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"fbaars",242800,"2009-07-23","robinb","2009-07-24",0,1,1,"mbroman","Broman","Matthew",492900,"Campus Police","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965703,"resolved","mbroman","TSM backup fails with 'delayed write errors'","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"fbaars",242800,"2009-07-23","robinb","2009-07-24",0,1,1,"mbroman","Broman","Matthew",492900,"Campus Police","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965703,"resolved","mbroman","TSM backup fails with 'delayed write errors'","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"fbaars",242800,"2009-07-23","robinb","2009-07-24",0,1,1,"mbroman","Broman","Matthew",492900,"Campus Police","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965703,"resolved","mbroman","TSM backup fails with 'delayed write errors'","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"fbaars",242800,"2009-07-23","robinb","2009-07-24",0,1,1,"mbroman","Broman","Matthew",492900,"Campus Police","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,965703,"resolved","mbroman","TSM backup fails with 'delayed write errors'","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"fbaars",242800,"2009-07-23","robinb","2009-07-24",0,1,1,"mbroman","Broman","Matthew",492900,"Campus Police","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965703,"resolved","mbroman","TSM backup fails with 'delayed write errors'","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"fbaars",242800,"2009-07-23","robinb","2009-07-24",0,1,1,"mbroman","Broman","Matthew",492900,"Campus Police","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963734,"resolved","davek","test","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"davek",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"davek","Kalenderian","David",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,963734,"resolved","davek","test","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"davek",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"davek","Kalenderian","David",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,970910,"resolved","tfitz","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"tfitz",31000,"2009-07-29","blang","2009-07-30",1,1,null,"tfitz","Fitzgerald","Thomas",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,970910,"resolved","tfitz","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"tfitz",31000,"2009-07-29","blang","2009-07-30",1,1,null,"tfitz","Fitzgerald","Thomas",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,970910,"resolved","tfitz","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"tfitz",31000,"2009-07-29","blang","2009-07-30",1,1,null,"tfitz","Fitzgerald","Thomas",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963734,"resolved","davek","test","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"davek",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"davek","Kalenderian","David",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Multi-Platform",1,970910,"resolved","tfitz","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"tfitz",31000,"2009-07-29","blang","2009-07-30",1,1,null,"tfitz","Fitzgerald","Thomas",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,953568,"resolved","strother","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"strother",63000,"2009-07-10","robinb","2009-07-10",0,0,0,"strother","Strother","Darlene",63000,"Civil and Environmental Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,953568,"resolved","strother","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"strother",63000,"2009-07-10","robinb","2009-07-10",0,0,0,"strother","Strother","Darlene",63000,"Civil and Environmental Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,953568,"resolved","strother","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"strother",63000,"2009-07-10","robinb","2009-07-10",0,0,0,"strother","Strother","Darlene",63000,"Civil and Environmental Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,970910,"resolved","tfitz","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"tfitz",31000,"2009-07-29","blang","2009-07-30",1,1,null,"tfitz","Fitzgerald","Thomas",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,970910,"resolved","tfitz","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"tfitz",31000,"2009-07-29","blang","2009-07-30",1,1,null,"tfitz","Fitzgerald","Thomas",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,965703,"resolved","mbroman","TSM backup fails with 'delayed write errors'","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"fbaars",242800,"2009-07-23","robinb","2009-07-24",0,1,1,"mbroman","Broman","Matthew",492900,"Campus Police","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965852,"waiting","henry3","delete HENRY3 on C","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"henry3",null,"2009-07-23","robinb","2009-07-24",1,null,null,"henry3","Jenkins","Henry",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,957366,"waiting","jrussell","delete HD16-JRUSSELL on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jrussell","Russell","Jacob",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,957366,"waiting","jrussell","delete HD16-JRUSSELL on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jrussell","Russell","Jacob",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957366,"waiting","jrussell","delete HD16-JRUSSELL on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jrussell","Russell","Jacob",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,957357,"waiting","benitez","terminate HD15-Benitez on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"benitez","Benitez","Michael",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,957366,"waiting","jrussell","delete HD16-JRUSSELL on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jrussell","Russell","Jacob",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,957366,"waiting","jrussell","delete HD16-JRUSSELL on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jrussell","Russell","Jacob",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,957366,"waiting","jrussell","delete HD16-JRUSSELL on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jrussell","Russell","Jacob",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,957375,"waiting","jamesw","delete HD01-JAMESW on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jamesw","White","James",2,"Mechanical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,957366,"waiting","jrussell","delete HD16-JRUSSELL on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jrussell","Russell","Jacob",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,965852,"waiting","henry3","delete HENRY3 on C","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"henry3",null,"2009-07-23","robinb","2009-07-24",1,null,null,"henry3","Jenkins","Henry",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,957357,"waiting","benitez","terminate HD15-Benitez on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"benitez","Benitez","Michael",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,957357,"waiting","benitez","terminate HD15-Benitez on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"benitez","Benitez","Michael",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965852,"waiting","henry3","delete HENRY3 on C","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"henry3",null,"2009-07-23","robinb","2009-07-24",1,null,null,"henry3","Jenkins","Henry",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965852,"waiting","henry3","delete HENRY3 on C","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"henry3",null,"2009-07-23","robinb","2009-07-24",1,null,null,"henry3","Jenkins","Henry",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965852,"waiting","henry3","delete HENRY3 on C","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"henry3",null,"2009-07-23","robinb","2009-07-24",1,null,null,"henry3","Jenkins","Henry",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,957357,"waiting","benitez","terminate HD15-Benitez on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"benitez","Benitez","Michael",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965852,"waiting","henry3","delete HENRY3 on C","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"henry3",null,"2009-07-23","robinb","2009-07-24",1,null,null,"henry3","Jenkins","Henry",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,957357,"waiting","benitez","terminate HD15-Benitez on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"benitez","Benitez","Michael",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,957357,"waiting","benitez","terminate HD15-Benitez on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"benitez","Benitez","Michael",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957357,"waiting","benitez","terminate HD15-Benitez on A","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"benitez","Benitez","Michael",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965852,"waiting","henry3","delete HENRY3 on C","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"henry3",null,"2009-07-23","robinb","2009-07-24",1,null,null,"henry3","Jenkins","Henry",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,957375,"waiting","jamesw","delete HD01-JAMESW on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jamesw","White","James",2,"Mechanical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,970910,"resolved","tfitz","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"tfitz",31000,"2009-07-29","blang","2009-07-30",1,1,null,"tfitz","Fitzgerald","Thomas",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,953568,"resolved","strother","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"strother",63000,"2009-07-10","robinb","2009-07-10",0,0,0,"strother","Strother","Darlene",63000,"Civil and Environmental Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958810,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958810,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,965854,"waiting","sabrouil","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"sabrouil",null,"2009-07-23","robinb","2009-07-24",1,null,null,"sabrouil","Brouillette","Sarah",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958810,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965854,"waiting","sabrouil","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"sabrouil",null,"2009-07-23","robinb","2009-07-24",1,null,null,"sabrouil","Brouillette","Sarah",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965854,"waiting","sabrouil","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"sabrouil",null,"2009-07-23","robinb","2009-07-24",1,null,null,"sabrouil","Brouillette","Sarah",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965854,"waiting","sabrouil","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"sabrouil",null,"2009-07-23","robinb","2009-07-24",1,null,null,"sabrouil","Brouillette","Sarah",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965854,"waiting","sabrouil","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"sabrouil",null,"2009-07-23","robinb","2009-07-24",1,null,null,"sabrouil","Brouillette","Sarah",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965854,"waiting","sabrouil","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"sabrouil",null,"2009-07-23","robinb","2009-07-24",1,null,null,"sabrouil","Brouillette","Sarah",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965854,"waiting","sabrouil","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"sabrouil",null,"2009-07-23","robinb","2009-07-24",1,null,null,"sabrouil","Brouillette","Sarah",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958810,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958810,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958805,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958805,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958805,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958810,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958805,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958805,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958805,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958810,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958805,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,953568,"resolved","strother","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"strother",63000,"2009-07-10","robinb","2009-07-10",0,0,0,"strother","Strother","Darlene",63000,"Civil and Environmental Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958373,"resolved","gila","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"gila",400600,"2009-07-15","robinb","2009-07-15",0,0,0,"gila","Fakterman","Gila",400600,"McGovern Institute for Brain Research","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958373,"resolved","gila","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"gila",400600,"2009-07-15","robinb","2009-07-15",0,0,0,"gila","Fakterman","Gila",400600,"McGovern Institute for Brain Research","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,964721,"resolved","ghughes","FW: TSM Registration Confirmation","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-23","2009-07-22",0,595,"ghughes",66000,"2009-07-22","robinb","2009-07-24",1,2,2,"ghughes","Hughes","Gerald",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,964721,"resolved","ghughes","FW: TSM Registration Confirmation","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-23","2009-07-22",0,595,"ghughes",66000,"2009-07-22","robinb","2009-07-24",1,2,2,"ghughes","Hughes","Gerald",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,964721,"resolved","ghughes","FW: TSM Registration Confirmation","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-23","2009-07-22",0,595,"ghughes",66000,"2009-07-22","robinb","2009-07-24",1,2,2,"ghughes","Hughes","Gerald",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,964721,"resolved","ghughes","FW: TSM Registration Confirmation","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-23","2009-07-22",0,595,"ghughes",66000,"2009-07-22","robinb","2009-07-24",1,2,2,"ghughes","Hughes","Gerald",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,964721,"resolved","ghughes","FW: TSM Registration Confirmation","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-23","2009-07-22",0,595,"ghughes",66000,"2009-07-22","robinb","2009-07-24",1,2,2,"ghughes","Hughes","Gerald",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,964721,"resolved","ghughes","FW: TSM Registration Confirmation","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-23","2009-07-22",0,595,"ghughes",66000,"2009-07-22","robinb","2009-07-24",1,2,2,"ghughes","Hughes","Gerald",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,953568,"resolved","strother","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"strother",63000,"2009-07-10","robinb","2009-07-10",0,0,0,"strother","Strother","Darlene",63000,"Civil and Environmental Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,953568,"resolved","strother","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"strother",63000,"2009-07-10","robinb","2009-07-10",0,0,0,"strother","Strother","Darlene",63000,"Civil and Environmental Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,964721,"resolved","ghughes","FW: TSM Registration Confirmation","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-23","2009-07-22",0,595,"ghughes",66000,"2009-07-22","robinb","2009-07-24",1,2,2,"ghughes","Hughes","Gerald",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958373,"resolved","gila","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"gila",400600,"2009-07-15","robinb","2009-07-15",0,0,0,"gila","Fakterman","Gila",400600,"McGovern Institute for Brain Research","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,962602,"resolved","tjm","Troubles with TSM","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"tjm",242800,"2009-07-20","robinb","2009-07-21",1,1,1,"tjm","McGovern","Timothy",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,962602,"resolved","tjm","Troubles with TSM","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"tjm",242800,"2009-07-20","robinb","2009-07-21",1,1,1,"tjm","McGovern","Timothy",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958373,"resolved","gila","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"gila",400600,"2009-07-15","robinb","2009-07-15",0,0,0,"gila","Fakterman","Gila",400600,"McGovern Institute for Brain Research","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958373,"resolved","gila","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"gila",400600,"2009-07-15","robinb","2009-07-15",0,0,0,"gila","Fakterman","Gila",400600,"McGovern Institute for Brain Research","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958373,"resolved","gila","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"gila",400600,"2009-07-15","robinb","2009-07-15",0,0,0,"gila","Fakterman","Gila",400600,"McGovern Institute for Brain Research","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,962602,"resolved","tjm","Troubles with TSM","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"tjm",242800,"2009-07-20","robinb","2009-07-21",1,1,1,"tjm","McGovern","Timothy",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958373,"resolved","gila","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,595,"gila",400600,"2009-07-15","robinb","2009-07-15",0,0,0,"gila","Fakterman","Gila",400600,"McGovern Institute for Brain Research","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,962602,"resolved","tjm","Troubles with TSM","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"tjm",242800,"2009-07-20","robinb","2009-07-21",1,1,1,"tjm","McGovern","Timothy",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,962602,"resolved","tjm","Troubles with TSM","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"tjm",242800,"2009-07-20","robinb","2009-07-21",1,1,1,"tjm","McGovern","Timothy",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,962602,"resolved","tjm","Troubles with TSM","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"tjm",242800,"2009-07-20","robinb","2009-07-21",1,1,1,"tjm","McGovern","Timothy",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,962602,"resolved","tjm","Troubles with TSM","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"tjm",242800,"2009-07-20","robinb","2009-07-21",1,1,1,"tjm","McGovern","Timothy",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958806,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957375,"waiting","jamesw","delete HD01-JAMESW on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jamesw","White","James",2,"Mechanical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,957375,"waiting","jamesw","delete HD01-JAMESW on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jamesw","White","James",2,"Mechanical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963761,"resolved","robinb","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963761,"resolved","robinb","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963761,"resolved","robinb","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963761,"resolved","robinb","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963761,"resolved","robinb","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,962239,"resolved","jodie_f","delete hd10-jodie_f on A","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"robinb",242800,"2009-07-20","robinb","2009-07-20",0,0,0,"jodie_f","Fernandes","JodieMarie",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,962239,"resolved","jodie_f","delete hd10-jodie_f on A","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"robinb",242800,"2009-07-20","robinb","2009-07-20",0,0,0,"jodie_f","Fernandes","JodieMarie",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,962239,"resolved","jodie_f","delete hd10-jodie_f on A","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"robinb",242800,"2009-07-20","robinb","2009-07-20",0,0,0,"jodie_f","Fernandes","JodieMarie",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,963761,"resolved","robinb","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,962239,"resolved","jodie_f","delete hd10-jodie_f on A","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"robinb",242800,"2009-07-20","robinb","2009-07-20",0,0,0,"jodie_f","Fernandes","JodieMarie",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,963761,"resolved","robinb","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963739,"resolved","robinb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,971039,"resolved","hamiller","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"hamiller",121000,"2009-07-29","blang","2009-07-30",1,1,null,"hamiller","Miller","Heather",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,971039,"resolved","hamiller","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"hamiller",121000,"2009-07-29","blang","2009-07-30",1,1,null,"hamiller","Miller","Heather",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,971039,"resolved","hamiller","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"hamiller",121000,"2009-07-29","blang","2009-07-30",1,1,null,"hamiller","Miller","Heather",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,963739,"resolved","robinb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,963739,"resolved","robinb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963739,"resolved","robinb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963739,"resolved","robinb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963739,"resolved","robinb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963739,"resolved","robinb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody",null,null,"2009-07-21",null,"2009-07-21",null,"2009-07-21",null,0,596,"robinb",242800,"2009-07-21","robinb","2009-07-21",null,0,null,"robinb","Lundgren","Robin",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,971039,"resolved","hamiller","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"hamiller",121000,"2009-07-29","blang","2009-07-30",1,1,null,"hamiller","Miller","Heather",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,962239,"resolved","jodie_f","delete hd10-jodie_f on A","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"robinb",242800,"2009-07-20","robinb","2009-07-20",0,0,0,"jodie_f","Fernandes","JodieMarie",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,962239,"resolved","jodie_f","delete hd10-jodie_f on A","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"robinb",242800,"2009-07-20","robinb","2009-07-20",0,0,0,"jodie_f","Fernandes","JodieMarie",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,954174,"resolved","debrawm","TSM last backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"rmperez",6,"2009-07-10","robinb","2009-07-10",0,0,0,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,954174,"resolved","debrawm","TSM last backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"rmperez",6,"2009-07-10","robinb","2009-07-10",0,0,0,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958862,"resolved","graciew","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"graciew",66200,"2009-07-15","robinb","2009-07-16",1,1,1,"graciew","White","Gracie",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,954174,"resolved","debrawm","TSM last backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"rmperez",6,"2009-07-10","robinb","2009-07-10",0,0,0,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958862,"resolved","graciew","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"graciew",66200,"2009-07-15","robinb","2009-07-16",1,1,1,"graciew","White","Gracie",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958862,"resolved","graciew","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"graciew",66200,"2009-07-15","robinb","2009-07-16",1,1,1,"graciew","White","Gracie",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958862,"resolved","graciew","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"graciew",66200,"2009-07-15","robinb","2009-07-16",1,1,1,"graciew","White","Gracie",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958862,"resolved","graciew","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"graciew",66200,"2009-07-15","robinb","2009-07-16",1,1,1,"graciew","White","Gracie",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958862,"resolved","graciew","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"graciew",66200,"2009-07-15","robinb","2009-07-16",1,1,1,"graciew","White","Gracie",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,962239,"resolved","jodie_f","delete hd10-jodie_f on A","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"robinb",242800,"2009-07-20","robinb","2009-07-20",0,0,0,"jodie_f","Fernandes","JodieMarie",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,954174,"resolved","debrawm","TSM last backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"rmperez",6,"2009-07-10","robinb","2009-07-10",0,0,0,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,954174,"resolved","debrawm","TSM last backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"rmperez",6,"2009-07-10","robinb","2009-07-10",0,0,0,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958776,"waiting","gshewakr","delete GSHEWAKR ON D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,"2009-07-15",2,595,"gshewakr",null,"2009-07-15","robinb","2009-07-20",5,null,null,"gshewakr","Shewakramani","Gautam",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958776,"waiting","gshewakr","delete GSHEWAKR ON D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,"2009-07-15",2,595,"gshewakr",null,"2009-07-15","robinb","2009-07-20",5,null,null,"gshewakr","Shewakramani","Gautam",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958776,"waiting","gshewakr","delete GSHEWAKR ON D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,"2009-07-15",2,595,"gshewakr",null,"2009-07-15","robinb","2009-07-20",5,null,null,"gshewakr","Shewakramani","Gautam",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,954174,"resolved","debrawm","TSM last backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"rmperez",6,"2009-07-10","robinb","2009-07-10",0,0,0,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958776,"waiting","gshewakr","delete GSHEWAKR ON D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,"2009-07-15",2,595,"gshewakr",null,"2009-07-15","robinb","2009-07-20",5,null,null,"gshewakr","Shewakramani","Gautam",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958776,"waiting","gshewakr","delete GSHEWAKR ON D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,"2009-07-15",2,595,"gshewakr",null,"2009-07-15","robinb","2009-07-20",5,null,null,"gshewakr","Shewakramani","Gautam",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958776,"waiting","gshewakr","delete GSHEWAKR ON D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,"2009-07-15",2,595,"gshewakr",null,"2009-07-15","robinb","2009-07-20",5,null,null,"gshewakr","Shewakramani","Gautam",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,954174,"resolved","debrawm","TSM last backup","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,595,"rmperez",6,"2009-07-10","robinb","2009-07-10",0,0,0,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958776,"waiting","gshewakr","delete GSHEWAKR ON D","Nobody","2009-07-20","2009-08-19",null,null,null,"2009-07-20",null,"2009-07-15",2,595,"gshewakr",null,"2009-07-15","robinb","2009-07-20",5,null,null,"gshewakr","Shewakramani","Gautam",null,null,"Non Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,957375,"waiting","jamesw","delete HD01-JAMESW on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jamesw","White","James",2,"Mechanical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,971039,"resolved","hamiller","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"hamiller",121000,"2009-07-29","blang","2009-07-30",1,1,null,"hamiller","Miller","Heather",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,971039,"resolved","hamiller","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"hamiller",121000,"2009-07-29","blang","2009-07-30",1,1,null,"hamiller","Miller","Heather",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963309,"resolved","fjk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"fjk",243000,"2009-07-21","robinb","2009-07-21",0,0,0,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963309,"resolved","fjk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"fjk",243000,"2009-07-21","robinb","2009-07-21",0,0,0,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963309,"resolved","fjk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"fjk",243000,"2009-07-21","robinb","2009-07-21",0,0,0,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963309,"resolved","fjk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"fjk",243000,"2009-07-21","robinb","2009-07-21",0,0,0,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,963309,"resolved","fjk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"fjk",243000,"2009-07-21","robinb","2009-07-21",0,0,0,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968647,"resolved","glt","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"glt",39000,"2009-07-27","blang","2009-07-29",2,2,null,"glt","Tucker","Gregory",39000,"Media Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968647,"resolved","glt","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"glt",39000,"2009-07-27","blang","2009-07-29",2,2,null,"glt","Tucker","Gregory",39000,"Media Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968647,"resolved","glt","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"glt",39000,"2009-07-27","blang","2009-07-29",2,2,null,"glt","Tucker","Gregory",39000,"Media Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968647,"resolved","glt","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"glt",39000,"2009-07-27","blang","2009-07-29",2,2,null,"glt","Tucker","Gregory",39000,"Media Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968647,"resolved","glt","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"glt",39000,"2009-07-27","blang","2009-07-29",2,2,null,"glt","Tucker","Gregory",39000,"Media Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963309,"resolved","fjk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"fjk",243000,"2009-07-21","robinb","2009-07-21",0,0,0,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,958417,"waiting","goguen","terminate node pgalt","Nobody","2009-07-15","2009-08-15",null,null,null,"2009-07-15",null,"2009-07-15",2,595,"robinb",242800,"2009-07-15","robinb","2009-07-15",0,null,null,"goguen","Goguen","Barbara",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,957375,"waiting","jamesw","delete HD01-JAMESW on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jamesw","White","James",2,"Mechanical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,957375,"waiting","jamesw","delete HD01-JAMESW on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"robinb",242800,"2009-07-14","robinb","2009-07-14",0,null,null,"jamesw","White","James",2,"Mechanical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,958417,"waiting","goguen","terminate node pgalt","Nobody","2009-07-15","2009-08-15",null,null,null,"2009-07-15",null,"2009-07-15",2,595,"robinb",242800,"2009-07-15","robinb","2009-07-15",0,null,null,"goguen","Goguen","Barbara",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,963309,"resolved","fjk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"fjk",243000,"2009-07-21","robinb","2009-07-21",0,0,0,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958417,"waiting","goguen","terminate node pgalt","Nobody","2009-07-15","2009-08-15",null,null,null,"2009-07-15",null,"2009-07-15",2,595,"robinb",242800,"2009-07-15","robinb","2009-07-15",0,null,null,"goguen","Goguen","Barbara",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958417,"waiting","goguen","terminate node pgalt","Nobody","2009-07-15","2009-08-15",null,null,null,"2009-07-15",null,"2009-07-15",2,595,"robinb",242800,"2009-07-15","robinb","2009-07-15",0,null,null,"goguen","Goguen","Barbara",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958417,"waiting","goguen","terminate node pgalt","Nobody","2009-07-15","2009-08-15",null,null,null,"2009-07-15",null,"2009-07-15",2,595,"robinb",242800,"2009-07-15","robinb","2009-07-15",0,null,null,"goguen","Goguen","Barbara",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958417,"waiting","goguen","terminate node pgalt","Nobody","2009-07-15","2009-08-15",null,null,null,"2009-07-15",null,"2009-07-15",2,595,"robinb",242800,"2009-07-15","robinb","2009-07-15",0,null,null,"goguen","Goguen","Barbara",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958417,"waiting","goguen","terminate node pgalt","Nobody","2009-07-15","2009-08-15",null,null,null,"2009-07-15",null,"2009-07-15",2,595,"robinb",242800,"2009-07-15","robinb","2009-07-15",0,null,null,"goguen","Goguen","Barbara",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,971039,"resolved","hamiller","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"hamiller",121000,"2009-07-29","blang","2009-07-30",1,1,null,"hamiller","Miller","Heather",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Macintosh",1,968647,"resolved","glt","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"glt",39000,"2009-07-27","blang","2009-07-29",2,2,null,"glt","Tucker","Gregory",39000,"Media Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,965304,"waiting","maier","Delete node  MYSTIC","Nobody","2009-07-23","2009-08-23",null,null,null,"2009-07-23",null,"2009-07-23",2,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,null,null,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,957420,"waiting","amh","delete DUDE.LMS on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-21",9,595,"robinb",242800,"2009-07-14","fbaars","2009-07-21",0,null,null,"amh","Hudson","Anne",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Mac OS X",1,959316,"resolved","jbowker","TSM problem: forcing a backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"jbowker",242800,"2009-07-16","robinb","2009-07-17",1,1,1,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Macintosh",1,959316,"resolved","jbowker","TSM problem: forcing a backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"jbowker",242800,"2009-07-16","robinb","2009-07-17",1,1,1,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,957420,"waiting","amh","delete DUDE.LMS on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-21",9,595,"robinb",242800,"2009-07-14","fbaars","2009-07-21",0,null,null,"amh","Hudson","Anne",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,959316,"resolved","jbowker","TSM problem: forcing a backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"jbowker",242800,"2009-07-16","robinb","2009-07-17",1,1,1,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959316,"resolved","jbowker","TSM problem: forcing a backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"jbowker",242800,"2009-07-16","robinb","2009-07-17",1,1,1,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959316,"resolved","jbowker","TSM problem: forcing a backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"jbowker",242800,"2009-07-16","robinb","2009-07-17",1,1,1,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959316,"resolved","jbowker","TSM problem: forcing a backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"jbowker",242800,"2009-07-16","robinb","2009-07-17",1,1,1,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959316,"resolved","jbowker","TSM problem: forcing a backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"jbowker",242800,"2009-07-16","robinb","2009-07-17",1,1,1,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Mac OS X",1,968647,"resolved","glt","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"glt",39000,"2009-07-27","blang","2009-07-29",2,2,null,"glt","Tucker","Gregory",39000,"Media Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,957420,"waiting","amh","delete DUDE.LMS on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-21",9,595,"robinb",242800,"2009-07-14","fbaars","2009-07-21",0,null,null,"amh","Hudson","Anne",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957420,"waiting","amh","delete DUDE.LMS on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-21",9,595,"robinb",242800,"2009-07-14","fbaars","2009-07-21",0,null,null,"amh","Hudson","Anne",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,965304,"waiting","maier","Delete node  MYSTIC","Nobody","2009-07-23","2009-08-23",null,null,null,"2009-07-23",null,"2009-07-23",2,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,null,null,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,965304,"waiting","maier","Delete node  MYSTIC","Nobody","2009-07-23","2009-08-23",null,null,null,"2009-07-23",null,"2009-07-23",2,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,null,null,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965304,"waiting","maier","Delete node  MYSTIC","Nobody","2009-07-23","2009-08-23",null,null,null,"2009-07-23",null,"2009-07-23",2,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,null,null,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,957420,"waiting","amh","delete DUDE.LMS on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-21",9,595,"robinb",242800,"2009-07-14","fbaars","2009-07-21",0,null,null,"amh","Hudson","Anne",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,965304,"waiting","maier","Delete node  MYSTIC","Nobody","2009-07-23","2009-08-23",null,null,null,"2009-07-23",null,"2009-07-23",2,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,null,null,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,965304,"waiting","maier","Delete node  MYSTIC","Nobody","2009-07-23","2009-08-23",null,null,null,"2009-07-23",null,"2009-07-23",2,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,null,null,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,957420,"waiting","amh","delete DUDE.LMS on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-21",9,595,"robinb",242800,"2009-07-14","fbaars","2009-07-21",0,null,null,"amh","Hudson","Anne",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,957420,"waiting","amh","delete DUDE.LMS on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-21",9,595,"robinb",242800,"2009-07-14","fbaars","2009-07-21",0,null,null,"amh","Hudson","Anne",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965304,"waiting","maier","Delete node  MYSTIC","Nobody","2009-07-23","2009-08-23",null,null,null,"2009-07-23",null,"2009-07-23",2,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,null,null,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,958806,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,958806,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,958806,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968294,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968873,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968873,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968294,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968873,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968873,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968873,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968885,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968873,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968885,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968294,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968294,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968225,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968225,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968225,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968294,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968225,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968225,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968294,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968294,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968225,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968225,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968885,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968885,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968892,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968892,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968892,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968892,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968892,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968895,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968895,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968895,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968895,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968885,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968892,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968889,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968885,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968885,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968889,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968892,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968889,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968889,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968889,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968889,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968889,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968895,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968903,"waiting","aed","DELETE node CLEAMONLAPTOP on G, 08/29/2009","Nobody","2009-07-29","2009-08-29",null,null,null,"2009-07-29",null,null,5,596,"aed",121000,"2009-07-27","robinb","2009-08-03",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968903,"waiting","aed","DELETE node CLEAMONLAPTOP on G, 08/29/2009","Nobody","2009-07-29","2009-08-29",null,null,null,"2009-07-29",null,null,5,596,"aed",121000,"2009-07-27","robinb","2009-08-03",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,964656,"resolved","ridgway","Can't get to TSM","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-22",0,595,"ridgway",242800,"2009-07-22","robinb","2009-07-23",1,1,1,"ridgway","Ridgway","Lee",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,964656,"resolved","ridgway","Can't get to TSM","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-22",0,595,"ridgway",242800,"2009-07-22","robinb","2009-07-23",1,1,1,"ridgway","Ridgway","Lee",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,971702,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-30","2009-08-29",null,null,null,"2009-07-30",null,null,2,596,"aed",121000,"2009-07-30","blang","2009-07-30",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,964656,"resolved","ridgway","Can't get to TSM","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-22",0,595,"ridgway",242800,"2009-07-22","robinb","2009-07-23",1,1,1,"ridgway","Ridgway","Lee",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,971702,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-30","2009-08-29",null,null,null,"2009-07-30",null,null,2,596,"aed",121000,"2009-07-30","blang","2009-07-30",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,971702,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-30","2009-08-29",null,null,null,"2009-07-30",null,null,2,596,"aed",121000,"2009-07-30","blang","2009-07-30",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,971702,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-30","2009-08-29",null,null,null,"2009-07-30",null,null,2,596,"aed",121000,"2009-07-30","blang","2009-07-30",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,966253,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"aed",121000,"2009-07-23","robinb","2009-07-24",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,971702,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-30","2009-08-29",null,null,null,"2009-07-30",null,null,2,596,"aed",121000,"2009-07-30","blang","2009-07-30",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,966253,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"aed",121000,"2009-07-23","robinb","2009-07-24",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,964656,"resolved","ridgway","Can't get to TSM","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-22",0,595,"ridgway",242800,"2009-07-22","robinb","2009-07-23",1,1,1,"ridgway","Ridgway","Lee",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,964656,"resolved","ridgway","Can't get to TSM","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-22",0,595,"ridgway",242800,"2009-07-22","robinb","2009-07-23",1,1,1,"ridgway","Ridgway","Lee",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959960,"resolved","aed","TSM node to be added to Sloan Report","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959960,"resolved","aed","TSM node to be added to Sloan Report","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959960,"resolved","aed","TSM node to be added to Sloan Report","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,964656,"resolved","ridgway","Can't get to TSM","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-22",0,595,"ridgway",242800,"2009-07-22","robinb","2009-07-23",1,1,1,"ridgway","Ridgway","Lee",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959960,"resolved","aed","TSM node to be added to Sloan Report","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Mac OS X",1,971702,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-30","2009-08-29",null,null,null,"2009-07-30",null,null,2,596,"aed",121000,"2009-07-30","blang","2009-07-30",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Macintosh",1,971702,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-30","2009-08-29",null,null,null,"2009-07-30",null,null,2,596,"aed",121000,"2009-07-30","blang","2009-07-30",0,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,964656,"resolved","ridgway","Can't get to TSM","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-22",0,595,"ridgway",242800,"2009-07-22","robinb","2009-07-23",1,1,1,"ridgway","Ridgway","Lee",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959960,"resolved","aed","TSM node to be added to Sloan Report","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968903,"waiting","aed","DELETE node CLEAMONLAPTOP on G, 08/29/2009","Nobody","2009-07-29","2009-08-29",null,null,null,"2009-07-29",null,null,5,596,"aed",121000,"2009-07-27","robinb","2009-08-03",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,966253,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"aed",121000,"2009-07-23","robinb","2009-07-24",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,966253,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"aed",121000,"2009-07-23","robinb","2009-07-24",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963467,"resolved","aed","TSM node TPW2","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"aed",121000,"2009-07-21","robinb","2009-07-21",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963467,"resolved","aed","TSM node TPW2","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"aed",121000,"2009-07-21","robinb","2009-07-21",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963467,"resolved","aed","TSM node TPW2","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"aed",121000,"2009-07-21","robinb","2009-07-21",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963467,"resolved","aed","TSM node TPW2","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"aed",121000,"2009-07-21","robinb","2009-07-21",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,963467,"resolved","aed","TSM node TPW2","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"aed",121000,"2009-07-21","robinb","2009-07-21",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,968903,"waiting","aed","DELETE node CLEAMONLAPTOP on G, 08/29/2009","Nobody","2009-07-29","2009-08-29",null,null,null,"2009-07-29",null,null,5,596,"aed",121000,"2009-07-27","robinb","2009-08-03",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968903,"waiting","aed","DELETE node CLEAMONLAPTOP on G, 08/29/2009","Nobody","2009-07-29","2009-08-29",null,null,null,"2009-07-29",null,null,5,596,"aed",121000,"2009-07-27","robinb","2009-08-03",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968903,"waiting","aed","DELETE node CLEAMONLAPTOP on G, 08/29/2009","Nobody","2009-07-29","2009-08-29",null,null,null,"2009-07-29",null,null,5,596,"aed",121000,"2009-07-27","robinb","2009-08-03",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,968903,"waiting","aed","DELETE node CLEAMONLAPTOP on G, 08/29/2009","Nobody","2009-07-29","2009-08-29",null,null,null,"2009-07-29",null,null,5,596,"aed",121000,"2009-07-27","robinb","2009-08-03",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,966253,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"aed",121000,"2009-07-23","robinb","2009-07-24",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963467,"resolved","aed","TSM node TPW2","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"aed",121000,"2009-07-21","robinb","2009-07-21",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,966262,"resolved","aed","TSM nodes for rigobon","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-23",0,595,"aed",121000,"2009-07-23","robinb","2009-07-24",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,966253,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"aed",121000,"2009-07-23","robinb","2009-07-24",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,966253,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-24","2009-08-24",null,null,null,"2009-07-24",null,null,2,596,"aed",121000,"2009-07-23","robinb","2009-07-24",1,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,966262,"resolved","aed","TSM nodes for rigobon","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-23",0,595,"aed",121000,"2009-07-23","robinb","2009-07-24",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,963467,"resolved","aed","TSM node TPW2","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"aed",121000,"2009-07-21","robinb","2009-07-21",0,0,0,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,966262,"resolved","aed","TSM nodes for rigobon","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-23",0,595,"aed",121000,"2009-07-23","robinb","2009-07-24",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,966262,"resolved","aed","TSM nodes for rigobon","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-23",0,595,"aed",121000,"2009-07-23","robinb","2009-07-24",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,966262,"resolved","aed","TSM nodes for rigobon","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-23",0,595,"aed",121000,"2009-07-23","robinb","2009-07-24",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,966262,"resolved","aed","TSM nodes for rigobon","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-23",0,595,"aed",121000,"2009-07-23","robinb","2009-07-24",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,966262,"resolved","aed","TSM nodes for rigobon","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-23",0,595,"aed",121000,"2009-07-23","robinb","2009-07-24",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968895,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968895,"waiting","aed","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-07-29","2009-08-28",null,null,null,"2009-07-29",null,null,2,596,"aed",121000,"2009-07-27","blang","2009-07-29",2,null,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,968374,"resolved","mariam","TSM account charge changes","Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28","2009-07-27","2009-07-28","2009-07-27",0,595,"peloquin",242800,"2009-07-27","blang","2009-07-28",0,1,1,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,959450,"resolved","wandai","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"wandai",265000,"2009-07-16","robinb","2009-07-17",1,1,1,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,953165,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,953165,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,959450,"resolved","wandai","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"wandai",265000,"2009-07-16","robinb","2009-07-17",1,1,1,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,953165,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,953165,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,953165,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,953165,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,953165,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,953145,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,959450,"resolved","wandai","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"wandai",265000,"2009-07-16","robinb","2009-07-17",1,1,1,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,959450,"resolved","wandai","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"wandai",265000,"2009-07-16","robinb","2009-07-17",1,1,1,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963359,"resolved","rspeer","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"rspeer",6,"2009-07-21","robinb","2009-07-21",0,0,0,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963359,"resolved","rspeer","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"rspeer",6,"2009-07-21","robinb","2009-07-21",0,0,0,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963359,"resolved","rspeer","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"rspeer",6,"2009-07-21","robinb","2009-07-21",0,0,0,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,959450,"resolved","wandai","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"wandai",265000,"2009-07-16","robinb","2009-07-17",1,1,1,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963359,"resolved","rspeer","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"rspeer",6,"2009-07-21","robinb","2009-07-21",0,0,0,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,963359,"resolved","rspeer","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"rspeer",6,"2009-07-21","robinb","2009-07-21",0,0,0,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959450,"resolved","wandai","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"wandai",265000,"2009-07-16","robinb","2009-07-17",1,1,1,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,959450,"resolved","wandai","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"wandai",265000,"2009-07-16","robinb","2009-07-17",1,1,1,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963359,"resolved","rspeer","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"rspeer",6,"2009-07-21","robinb","2009-07-21",0,0,0,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,963359,"resolved","rspeer","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,595,"rspeer",6,"2009-07-21","robinb","2009-07-21",0,0,0,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci","Current Student"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,953145,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,953145,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,947846,"resolved","sgoldman","delete TSM filespaces for  bmc-pub1","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"sgoldman",151000,"2009-07-04","robinb","2009-07-06",2,2,null,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,947846,"resolved","sgoldman","delete TSM filespaces for  bmc-pub1","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"sgoldman",151000,"2009-07-04","robinb","2009-07-06",2,2,null,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,947846,"resolved","sgoldman","delete TSM filespaces for  bmc-pub1","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"sgoldman",151000,"2009-07-04","robinb","2009-07-06",2,2,null,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,947846,"resolved","sgoldman","delete TSM filespaces for  bmc-pub1","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"sgoldman",151000,"2009-07-04","robinb","2009-07-06",2,2,null,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,947846,"resolved","sgoldman","delete TSM filespaces for  bmc-pub1","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"sgoldman",151000,"2009-07-04","robinb","2009-07-06",2,2,null,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,958806,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958806,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,958806,"resolved","spomeroy@MIT.EDU","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16","2009-07-15",0,595,"N/A",null,"2009-07-15","robinb","2009-07-16",1,1,1,"N/A"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,947846,"resolved","sgoldman","delete TSM filespaces for  bmc-pub1","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"sgoldman",151000,"2009-07-04","robinb","2009-07-06",2,2,null,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,953145,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,947846,"resolved","sgoldman","delete TSM filespaces for  bmc-pub1","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"sgoldman",151000,"2009-07-04","robinb","2009-07-06",2,2,null,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,953134,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,953145,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,953145,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,953145,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,953134,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,953134,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,953134,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,953134,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,953134,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,953134,"resolved","sgoldman","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-09",0,595,"sgoldman",151000,"2009-07-09","robinb","2009-07-14",5,5,5,"sgoldman","Goldman","Stephen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,962720,"resolved","sluka","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"sluka",16,"2009-07-20","robinb","2009-07-21",1,1,1,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,962720,"resolved","sluka","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"sluka",16,"2009-07-20","robinb","2009-07-21",1,1,1,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,962720,"resolved","sluka","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"sluka",16,"2009-07-20","robinb","2009-07-21",1,1,1,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,957241,"resolved","desimone","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"desimone",20000,"2009-07-14","robinb","2009-07-14",0,0,0,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,945547,"resolved","erminia","Schedule TSM backup BIOPERSONNEL","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02",null,0,596,"erminia",151000,"2009-07-01","robinb","2009-07-02",0,1,null,"erminia","Piccinonno","Erminia",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,945547,"resolved","erminia","Schedule TSM backup BIOPERSONNEL","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02",null,0,596,"erminia",151000,"2009-07-01","robinb","2009-07-02",0,1,null,"erminia","Piccinonno","Erminia",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,957241,"resolved","desimone","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"desimone",20000,"2009-07-14","robinb","2009-07-14",0,0,0,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,945547,"resolved","erminia","Schedule TSM backup BIOPERSONNEL","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02",null,0,596,"erminia",151000,"2009-07-01","robinb","2009-07-02",0,1,null,"erminia","Piccinonno","Erminia",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,945547,"resolved","erminia","Schedule TSM backup BIOPERSONNEL","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02",null,0,596,"erminia",151000,"2009-07-01","robinb","2009-07-02",0,1,null,"erminia","Piccinonno","Erminia",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,945547,"resolved","erminia","Schedule TSM backup BIOPERSONNEL","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02",null,0,596,"erminia",151000,"2009-07-01","robinb","2009-07-02",0,1,null,"erminia","Piccinonno","Erminia",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,945547,"resolved","erminia","Schedule TSM backup BIOPERSONNEL","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02",null,0,596,"erminia",151000,"2009-07-01","robinb","2009-07-02",0,1,null,"erminia","Piccinonno","Erminia",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,945547,"resolved","erminia","Schedule TSM backup BIOPERSONNEL","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02",null,0,596,"erminia",151000,"2009-07-01","robinb","2009-07-02",0,1,null,"erminia","Piccinonno","Erminia",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,968679,"resolved","esdeb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"esdeb",401000,"2009-07-27","blang","2009-07-29",2,2,null,"esdeb","de Bordenave","Elizabeth",401000,"Office of the President","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957241,"resolved","desimone","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"desimone",20000,"2009-07-14","robinb","2009-07-14",0,0,0,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,957241,"resolved","desimone","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"desimone",20000,"2009-07-14","robinb","2009-07-14",0,0,0,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968374,"resolved","mariam","TSM account charge changes","Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28","2009-07-27","2009-07-28","2009-07-27",0,595,"peloquin",242800,"2009-07-27","blang","2009-07-28",0,1,1,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968374,"resolved","mariam","TSM account charge changes","Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28","2009-07-27","2009-07-28","2009-07-27",0,595,"peloquin",242800,"2009-07-27","blang","2009-07-28",0,1,1,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968374,"resolved","mariam","TSM account charge changes","Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28","2009-07-27","2009-07-28","2009-07-27",0,595,"peloquin",242800,"2009-07-27","blang","2009-07-28",0,1,1,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,957241,"resolved","desimone","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"desimone",20000,"2009-07-14","robinb","2009-07-14",0,0,0,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968374,"resolved","mariam","TSM account charge changes","Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28","2009-07-27","2009-07-28","2009-07-27",0,595,"peloquin",242800,"2009-07-27","blang","2009-07-28",0,1,1,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Unknown",1,968374,"resolved","mariam","TSM account charge changes","Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28","2009-07-27","2009-07-28","2009-07-27",0,595,"peloquin",242800,"2009-07-27","blang","2009-07-28",0,1,1,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,957241,"resolved","desimone","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"desimone",20000,"2009-07-14","robinb","2009-07-14",0,0,0,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,957241,"resolved","desimone","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,595,"desimone",20000,"2009-07-14","robinb","2009-07-14",0,0,0,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Unknown",1,968374,"resolved","mariam","TSM account charge changes","Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28","2009-07-27","2009-07-28","2009-07-27",0,595,"peloquin",242800,"2009-07-27","blang","2009-07-28",0,1,1,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,968679,"resolved","esdeb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"esdeb",401000,"2009-07-27","blang","2009-07-29",2,2,null,"esdeb","de Bordenave","Elizabeth",401000,"Office of the President","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,968679,"resolved","esdeb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"esdeb",401000,"2009-07-27","blang","2009-07-29",2,2,null,"esdeb","de Bordenave","Elizabeth",401000,"Office of the President","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,968679,"resolved","esdeb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"esdeb",401000,"2009-07-27","blang","2009-07-29",2,2,null,"esdeb","de Bordenave","Elizabeth",401000,"Office of the President","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version"," 2003 Server",1,963012,"resolved","hardsog","tsm on windows error: network resource you are trying to use is unavailable","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-07-21","2009-08-05","2009-07-21",15,599,"edd_d",8,"2009-07-21","robinb","2009-08-05",0,15,15,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,963012,"resolved","hardsog","tsm on windows error: network resource you are trying to use is unavailable","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-07-21","2009-08-05","2009-07-21",15,599,"edd_d",8,"2009-07-21","robinb","2009-08-05",0,15,15,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,963012,"resolved","hardsog","tsm on windows error: network resource you are trying to use is unavailable","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-07-21","2009-08-05","2009-07-21",15,599,"edd_d",8,"2009-07-21","robinb","2009-08-05",0,15,15,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963012,"resolved","hardsog","tsm on windows error: network resource you are trying to use is unavailable","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-07-21","2009-08-05","2009-07-21",15,599,"edd_d",8,"2009-07-21","robinb","2009-08-05",0,15,15,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,963012,"resolved","hardsog","tsm on windows error: network resource you are trying to use is unavailable","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-07-21","2009-08-05","2009-07-21",15,599,"edd_d",8,"2009-07-21","robinb","2009-08-05",0,15,15,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,962720,"resolved","sluka","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"sluka",16,"2009-07-20","robinb","2009-07-21",1,1,1,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,962720,"resolved","sluka","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"sluka",16,"2009-07-20","robinb","2009-07-21",1,1,1,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,962720,"resolved","sluka","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"sluka",16,"2009-07-20","robinb","2009-07-21",1,1,1,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,962720,"resolved","sluka","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-20",0,595,"sluka",16,"2009-07-20","robinb","2009-07-21",1,1,1,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","Current Student"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963012,"resolved","hardsog","tsm on windows error: network resource you are trying to use is unavailable","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-07-21","2009-08-05","2009-07-21",15,599,"edd_d",8,"2009-07-21","robinb","2009-08-05",0,15,15,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,963012,"resolved","hardsog","tsm on windows error: network resource you are trying to use is unavailable","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-07-21","2009-08-05","2009-07-21",15,599,"edd_d",8,"2009-07-21","robinb","2009-08-05",0,15,15,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,965792,"waiting","ghobeity","TSM failure to backup: error ANS2038W (see for more details)","Nobody","2009-08-03",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",3,595,"jeff2012",18,"2009-07-23","robinb","2009-08-03",0,1,1,"ghobeity","Ghobeity","Amin",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,968679,"resolved","esdeb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"esdeb",401000,"2009-07-27","blang","2009-07-29",2,2,null,"esdeb","de Bordenave","Elizabeth",401000,"Office of the President","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Macintosh",1,968679,"resolved","esdeb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"esdeb",401000,"2009-07-27","blang","2009-07-29",2,2,null,"esdeb","de Bordenave","Elizabeth",401000,"Office of the President","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Mac OS X",1,968679,"resolved","esdeb","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,596,"esdeb",401000,"2009-07-27","blang","2009-07-29",2,2,null,"esdeb","de Bordenave","Elizabeth",401000,"Office of the President","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows XP",1,965792,"waiting","ghobeity","TSM failure to backup: error ANS2038W (see for more details)","Nobody","2009-08-03",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",3,595,"jeff2012",18,"2009-07-23","robinb","2009-08-03",0,1,1,"ghobeity","Ghobeity","Amin",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,965792,"waiting","ghobeity","TSM failure to backup: error ANS2038W (see for more details)","Nobody","2009-08-03",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",3,595,"jeff2012",18,"2009-07-23","robinb","2009-08-03",0,1,1,"ghobeity","Ghobeity","Amin",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,965792,"waiting","ghobeity","TSM failure to backup: error ANS2038W (see for more details)","Nobody","2009-08-03",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",3,595,"jeff2012",18,"2009-07-23","robinb","2009-08-03",0,1,1,"ghobeity","Ghobeity","Amin",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,965792,"waiting","ghobeity","TSM failure to backup: error ANS2038W (see for more details)","Nobody","2009-08-03",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",3,595,"jeff2012",18,"2009-07-23","robinb","2009-08-03",0,1,1,"ghobeity","Ghobeity","Amin",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version"," 5.4.2.7",1,965792,"waiting","ghobeity","TSM failure to backup: error ANS2038W (see for more details)","Nobody","2009-08-03",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",3,595,"jeff2012",18,"2009-07-23","robinb","2009-08-03",0,1,1,"ghobeity","Ghobeity","Amin",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,965792,"waiting","ghobeity","TSM failure to backup: error ANS2038W (see for more details)","Nobody","2009-08-03",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",3,595,"jeff2012",18,"2009-07-23","robinb","2009-08-03",0,1,1,"ghobeity","Ghobeity","Amin",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,959960,"resolved","aed","TSM node to be added to Sloan Report","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-16",0,595,"aed",121000,"2009-07-16","robinb","2009-07-17",1,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,948921,"resolved","keybl","Schedule TSM backup  KFJTRIO","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,596,"keybl",10,"2009-07-06","robinb","2009-07-06",0,0,null,"keybl","Keybl","Jaroslav",10,"Chemical Engineering","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957689,"resolved","pkemble","Form submission from: TSM Backup: Delete No Longer Needed Backups","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-16","2009-07-15",0,595,"pkemble",165000,"2009-07-14","robinb","2009-07-17",2,3,2,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,973378,"waiting","rapa","cancel TSM node PIPI (B)","Nobody","2009-07-31","2009-08-30",null,null,null,"2009-07-31",null,"2009-07-31",2,595,"jmorzins",242800,"2009-07-31","jmorzins","2009-07-31",0,null,null,"rapa","Radovitzky","Raul",61000,"Aeronautics and Astronautics","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,945661,"resolved","mamat","delete TSM filespaces for  PONT","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,596,"mamat",62000,"2009-07-01","robinb","2009-07-07",6,6,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,945661,"resolved","mamat","delete TSM filespaces for  PONT","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,596,"mamat",62000,"2009-07-01","robinb","2009-07-07",6,6,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,945661,"resolved","mamat","delete TSM filespaces for  PONT","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,596,"mamat",62000,"2009-07-01","robinb","2009-07-07",6,6,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,972271,"resolved","mjgreen","TSM password","Nobody","2009-08-03",null,null,null,"2009-08-03","2009-07-31","2009-08-03","2009-07-31",1,595,"mjgreen",243000,"2009-07-30","robinb","2009-08-03",1,4,3,"mjgreen","Greenwald","Martin",243000,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,956519,"waiting","mamat","Delete MAMMOTH on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-13",2,595,"mamat",62000,"2009-07-13","robinb","2009-07-14",1,null,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,973053,"resolved","atat","update TSM accounts","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,595,"atat",165000,"2009-07-31","blang","2009-07-31",0,0,0,"atat","Tat","Amanda",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,952901,"resolved","burfeind","Does TSM backup Outlook files?","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-09",0,595,"burfeind",242800,"2009-07-09","robinb","2009-07-13",1,4,4,"burfeind","Burfeind","Matthew",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," PC",1,959565,"resolved","djbroder","needs to check if avwebserver is backing up","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-16","2009-07-17","2009-07-16",0,595,"livelife",242800,"2009-07-16","robinb","2009-07-20",0,4,4,"djbroder","Broderick","David",874100,"Audio Visual Services","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,956519,"waiting","mamat","Delete MAMMOTH on D","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-13",2,595,"mamat",62000,"2009-07-13","robinb","2009-07-14",1,null,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,963741,"resolved","blang","test of adsm-help mail name","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"blang",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"blang","Lang","Robert",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,952901,"resolved","burfeind","Does TSM backup Outlook files?","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-10","2009-07-10","2009-07-09",0,595,"burfeind",242800,"2009-07-09","robinb","2009-07-13",1,4,4,"burfeind","Burfeind","Matthew",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,945661,"resolved","mamat","delete TSM filespaces for  PONT","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,596,"mamat",62000,"2009-07-01","robinb","2009-07-07",6,6,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version"," Server",1,959565,"resolved","djbroder","needs to check if avwebserver is backing up","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-16","2009-07-17","2009-07-16",0,595,"livelife",242800,"2009-07-16","robinb","2009-07-20",0,4,4,"djbroder","Broderick","David",874100,"Audio Visual Services","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,964611,"resolved","maier","TSM","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-22",0,595,"maier",65000,"2009-07-22","robinb","2009-07-24",1,2,2,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,964611,"resolved","maier","TSM","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-22",0,595,"maier",65000,"2009-07-22","robinb","2009-07-24",1,2,2,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,945661,"resolved","mamat","delete TSM filespaces for  PONT","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,596,"mamat",62000,"2009-07-01","robinb","2009-07-07",6,6,null,"mamat","Amat","Miguel",62000,"Chemical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,964611,"resolved","maier","TSM","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-22",0,595,"maier",65000,"2009-07-22","robinb","2009-07-24",1,2,2,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,959565,"resolved","djbroder","needs to check if avwebserver is backing up","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-16","2009-07-17","2009-07-16",0,595,"livelife",242800,"2009-07-16","robinb","2009-07-20",0,4,4,"djbroder","Broderick","David",874100,"Audio Visual Services","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,973053,"resolved","atat","update TSM accounts","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,595,"atat",165000,"2009-07-31","blang","2009-07-31",0,0,0,"atat","Tat","Amanda",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,973053,"resolved","atat","update TSM accounts","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,595,"atat",165000,"2009-07-31","blang","2009-07-31",0,0,0,"atat","Tat","Amanda",165000,"Center for Environmental Health Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,964611,"resolved","maier","TSM","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-22",0,595,"maier",65000,"2009-07-22","robinb","2009-07-24",1,2,2,"maier","Maier","Michael",65000,"Mechanical Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,963741,"resolved","blang","test of adsm-help mail name","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"blang",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"blang","Lang","Robert",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows 2000",1,959565,"resolved","djbroder","needs to check if avwebserver is backing up","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-16","2009-07-17","2009-07-16",0,595,"livelife",242800,"2009-07-16","robinb","2009-07-20",0,4,4,"djbroder","Broderick","David",874100,"Audio Visual Services","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,963741,"resolved","blang","test of adsm-help mail name","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"blang",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"blang","Lang","Robert",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software"," TSM",1,970658,"waiting","ahorn","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-08-03","2009-09-03",null,null,null,"2009-07-30",null,null,2,596,"N/A",null,"2009-07-29","robinb","2009-08-03",1,null,null,"ahorn","Horn","Anita",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,970658,"waiting","ahorn","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-08-03","2009-09-03",null,null,null,"2009-07-30",null,null,2,596,"N/A",null,"2009-07-29","robinb","2009-08-03",1,null,null,"ahorn","Horn","Anita",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,973304,"resolved","rapa","setup TSM node ISN-CSM","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,595,"jmorzins",242800,"2009-07-31","jmorzins","2009-07-31",0,0,0,"rapa","Radovitzky","Raul",61000,"Aeronautics and Astronautics","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform"," Unknown",1,970658,"waiting","ahorn","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-08-03","2009-09-03",null,null,null,"2009-07-30",null,null,2,596,"N/A",null,"2009-07-29","robinb","2009-08-03",1,null,null,"ahorn","Horn","Anita",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,970658,"waiting","ahorn","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-08-03","2009-09-03",null,null,null,"2009-07-30",null,null,2,596,"N/A",null,"2009-07-29","robinb","2009-08-03",1,null,null,"ahorn","Horn","Anita",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,956335,"resolved","armiento","Incorrect link, access to backup help pages","Nobody","2009-07-15",null,null,null,"2009-07-16","2009-07-13","2009-07-15","2009-07-14",0,595,"armiento",66000,"2009-07-13","robinb","2009-07-16",0,3,2,"armiento","Armiento","Rickard",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,956335,"resolved","armiento","Incorrect link, access to backup help pages","Nobody","2009-07-15",null,null,null,"2009-07-16","2009-07-13","2009-07-15","2009-07-14",0,595,"armiento",66000,"2009-07-13","robinb","2009-07-16",0,3,2,"armiento","Armiento","Rickard",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS"," Windows",1,969206,"resolved","birk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"birk",401200,"2009-07-28","blang","2009-07-30",2,2,null,"birk","Birk","Ann",401200,"Consortium on Financing Higher Education","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,970658,"waiting","ahorn","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-08-03","2009-09-03",null,null,null,"2009-07-30",null,null,2,596,"N/A",null,"2009-07-29","robinb","2009-08-03",1,null,null,"ahorn","Horn","Anita",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,970658,"waiting","ahorn","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-08-03","2009-09-03",null,null,null,"2009-07-30",null,null,2,596,"N/A",null,"2009-07-29","robinb","2009-08-03",1,null,null,"ahorn","Horn","Anita",121000,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,973378,"waiting","rapa","cancel TSM node PIPI (B)","Nobody","2009-07-31","2009-08-30",null,null,null,"2009-07-31",null,"2009-07-31",2,595,"jmorzins",242800,"2009-07-31","jmorzins","2009-07-31",0,null,null,"rapa","Radovitzky","Raul",61000,"Aeronautics and Astronautics","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,956335,"resolved","armiento","Incorrect link, access to backup help pages","Nobody","2009-07-15",null,null,null,"2009-07-16","2009-07-13","2009-07-15","2009-07-14",0,595,"armiento",66000,"2009-07-13","robinb","2009-07-16",0,3,2,"armiento","Armiento","Rickard",66000,"Materials Science and Engineering","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,963741,"resolved","blang","test of adsm-help mail name","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"blang",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"blang","Lang","Robert",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,963741,"resolved","blang","test of adsm-help mail name","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,596,"blang",242800,"2009-07-21","robinb","2009-07-22",null,1,null,"blang","Lang","Robert",242800,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,973378,"waiting","rapa","cancel TSM node PIPI (B)","Nobody","2009-07-31","2009-08-30",null,null,null,"2009-07-31",null,"2009-07-31",2,595,"jmorzins",242800,"2009-07-31","jmorzins","2009-07-31",0,null,null,"rapa","Radovitzky","Raul",61000,"Aeronautics and Astronautics","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,957553,"waiting","kirky","DELETE KIPA ON B","Nobody","2009-07-14","2009-08-14",null,null,null,"2009-07-14",null,"2009-07-14",2,595,"kirky",405140,"2009-07-14","robinb","2009-07-14",0,null,null,"kirky","DeLong","Kimberly",405140,"Ctr for Education Computing Initiatives","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,958584,"resolved","jdevito","TSM Update","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-15",0,595,"jdevito",441900,"2009-07-15","robinb","2009-07-20",5,5,5,"jdevito","DeVito","Joseph",441900,"DUE Desktop Support","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,969206,"resolved","birk","Form submission from: TSM Backup: Add or Remove A Node On a Department Report","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,596,"birk",401200,"2009-07-28","blang","2009-07-30",2,2,null,"birk","Birk","Ann",401200,"Consortium on Financing Higher Education","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,958930,"resolved","sbghosh","Rastagaar vacation error","Nobody","2009-07-16",null,null,null,"2009-07-17","2009-07-16","2009-07-17","2009-07-16",1,595,"sbghosh",65000,"2009-07-15","lmrobin","2009-07-17",1,2,1,"sbghosh","Ghosh","Sucharita",65000,"Mechanical Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,965726,"resolved","alz","FW: [istweb] citrix / ccure problems this morning","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,595,"sconti",242800,"2009-07-23","lmrobin","2009-07-23",0,0,0,"alz","Zolnik","Anthony",67900,"Comp Sci & Artificial Intelligence Lab","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,972834,"resolved","kluker@mit.edu","Requisition issue for Mary Albert","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,595,"jshang",242800,"2009-07-31","jshang","2009-07-31",0,0,0,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,971798,"resolved","letitia","client sent email to peggy @ business help to add roles auth","Nobody",null,null,"2009-07-30",null,"2009-08-07","2009-07-30","2009-08-07","2009-07-30",7,595,"livelife",242800,"2009-07-30","aibarton","2009-08-07",0,8,8,"letitia","Trecartin","Letitia",876000,"Technology Review","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,964152,"resolved","ckell@med.mit.edu","Cannot access Benefits","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-22","2009-07-23","2009-07-22",1,595,"N/A",null,"2009-07-22","jshang","2009-07-23",0,1,1,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Platform"," PC",1,962127,"waiting","suzieq","SAPweb Transaction report - application failed due to an unknown error","Nobody","2009-07-20",null,null,null,null,"2009-07-20",null,"2009-07-20",2,595,"doczi",242800,"2009-07-20","jshang","2009-07-20",0,null,null,"suzieq","Greenman","Susan",9,"Brain and Cognitive Sciences","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,960585,"resolved","lilyxu","Time sheet question","Nobody","2009-07-17",null,null,null,"2009-07-27","2009-07-17","2009-07-27","2009-07-17",10,595,"lilyxu",7,"2009-07-17","lmrobin","2009-07-27",0,10,10,"lilyxu","Xu","Lily",7,"Biology","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,962157,"waiting","wxz","Can't open Timesheets","Nobody","2009-07-20",null,null,null,null,"2009-07-20",null,"2009-07-20",2,595,"wxz",8,"2009-07-20","jshang","2009-07-20",0,null,null,"wxz","Wang","Xingze",8,"Physics","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,966700,"resolved","siggia","Problem printing from SAP","Nobody","2009-07-24",null,null,null,"2009-07-29","2009-07-24","2009-07-29","2009-07-24",5,595,"cavanna",242800,"2009-07-24","jshang","2009-07-29",0,5,5,"siggia","Siggia","Virginia",63000,"Civil and Environmental Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,969799,"resolved","bronwenh","columns of zeros in a pivot report don't show.  Can they?","Nobody","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28",null,0,597,"bronwenh",242800,"2009-07-28","ruadh","2009-07-28",0,0,null,"bronwenh","Heuer","Bronwen",242800,"Information Services & Technology","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,946039,"resolved","tifa","Problem with Timesheet and Certificates","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-01","2009-07-02","2009-07-01",0,595,"tifa",1,"2009-07-01","lmrobin","2009-07-15",0,1,1,"tifa","Cheng","Tiffany",1,"Civil and Environmental Eng","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,960483,"resolved","mjp@MIT.EDU","SAPweb commitment check error","Nobody","2009-07-17",null,null,null,"2009-08-05","2009-07-17","2009-08-05","2009-07-17",19,595,"N/A",null,"2009-07-17","lmrobin","2009-08-05",0,19,19,"N/A"]
[597,"Help Desk::Business Help","Help Desk","OS"," Windows XP",1,961956,"waiting","wrhesse","Problem accessing MIT sites","Nobody","2009-07-21",null,null,null,null,"2009-07-21",null,"2009-07-21",2,595,"wrhesse",2,"2009-07-20","lmrobin","2009-07-21",1,null,null,"wrhesse","Hesse","William",2,"Mechanical Engineering","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Method"," E-Mail",1,971110,"resolved","h_cheng","problem to order supplies","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,595,"h_cheng",62000,"2009-07-29","ruadh","2009-07-29",0,0,0,"h_cheng","Cheng","Hao",62000,"Chemical Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform"," PC",1,960385,"resolved","dme@MIT.EDU","5.1 D Window View for SAP file not found for download","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,599,"edd_d",8,"2009-07-17","lmrobin","2009-07-17",0,0,0,"N/A"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,949577,"resolved","rmurray","Commitments","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,597,"rmurray",97500,"2009-07-06","lmrobin","2009-07-07",1,1,null,"rmurray","Murray","Robert",97500,"Center for International Studies","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,946753,"resolved","dtgordon","sapweb error \"period not open for account type s&gl\"","Nobody","2009-07-02",null,null,null,"2009-07-14","2009-07-02","2009-07-14","2009-07-02",11,595,"robinb",242800,"2009-07-02","lmrobin","2009-07-14",0,12,12,"dtgordon","Gordon","David",61800,"MIT Professional Education","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,955917,"resolved","mheard","SAPweb search functionality for purchase orders","Nobody",null,null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,595,"lmrobin",242800,"2009-07-13","lmrobin","2009-07-22",0,0,0,"mheard","Heard","Matthew",400600,"McGovern Institute for Brain Research","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,959289,"waiting","gjlan","Error with SAPWeb Self Service - Direct Deposit and Tax Withholding","Nobody","2009-07-21",null,null,null,null,"2009-07-16",null,"2009-07-16",9,595,"gjlan",15,"2009-07-16","ruadh","2009-07-23",0,null,null,"gjlan","Lan","George",15,"Management","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,962671,"resolved","levitsky","ECAT3:Ampress prompts client for Username and Password","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"dtemp",7,"2009-07-20","aibarton","2009-07-20",0,0,0,"levitsky","Levitsky","Ruth",91000,"Economics","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software"," SAP, SAPWeb",1,961997,"resolved","pgameiro","eCAT service - \"application failed due to an unknown error\" message when purchasing items","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-20","2009-07-22","2009-07-20",0,595,"pgameiro",10,"2009-07-20","jshang","2009-07-22",0,2,2,"pgameiro","Da Costa Gameiro Guerreiro","Paulo",10,"Chemical Engineering","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,951781,"resolved","tanyas@media.mit.edu","Access to SAP","Nobody","2009-07-21",null,null,null,"2009-07-22","2009-07-08","2009-07-09","2009-07-08",13,595,"drews",6,"2009-07-08","lmrobin","2009-07-22",0,14,14,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag"," win.mit.edu",1,963166,"resolved","fpearce","suppress header/banner page in winathena","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,599,"edd_d",8,"2009-07-21","fbaars","2009-07-21",0,0,0,"fpearce","Pearce","Frederick",12,"Earth, Atmos & Planetary Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,960434,"resolved","kimv","change computer name on windows xp","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,599,"edd_d",8,"2009-07-17","mresnick","2009-07-17",0,0,0,"kimv","Vandiver","John",20000,"Dept Administrators & Lab Directors","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,945829,"resolved","cwheeler","Hard Drive Disposal - Tech Review","Nobody","2009-07-01",null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"cwheeler",876000,"2009-07-01","jeff2012","2009-07-01",0,0,null,"cwheeler","Wheeler","Colby",876000,"Technology Review","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,960442,"resolved","csuggs","stuff.mit.edu server access","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"csuggs",159900,"2009-07-17","jchen123","2009-07-17",0,0,null,"csuggs","Suggs","Charles",159900,"Laboratory for Nuclear Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,972627,"resolved","marise","renew mit certificates","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,599,"edd_d",8,"2009-07-31","edd_d","2009-07-31",0,0,0,"marise","Giannino","Cissy",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,969277,"resolved","lmeinke","import mail from old mac to new one","Nobody","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,599,"edd_d",8,"2009-07-28","edd_d","2009-07-28",0,0,0,"lmeinke","Meinke","Linda",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,972839,"resolved","heanders","unread count in apple mail won't go away","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,599,"edd_d",8,"2009-07-31","edd_d","2009-07-31",0,0,0,"heanders","Anderson","Holly",61000,"Aeronautics and Astronautics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,951487,"resolved","jschaeff","client has questions about TSM backup","Nobody",null,null,null,null,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,604,"blang",242800,"2009-07-08","blang","2009-07-08",0,0,0,"jschaeff","Schaeffer","Jocelyn",243000,"Plasma Science and Fusion Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,966038,"resolved","florianscheuer@gmx.de","mit webmail","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"N/A",null,"2009-07-23","fbaars","2009-07-23",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,950325,"resolved","isadora","repeated certificate auth required","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,595,"isadora",69200,"2009-07-07","fbaars","2009-07-07",0,0,null,"isadora","Deese","Isadora",69200,"Department of Biological Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Unknown",1,945506,"resolved","N/A","client cannot access webmail - password problem","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,604,"blang",242800,"2009-07-01","blang","2009-07-01",0,0,0,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,958296,"resolved","dgrazian","incoming freshman having trouble getting certs","Nobody",null,null,null,null,"2009-07-15","2009-07-15","2009-07-15",null,0,595,"goguen",242800,"2009-07-15","goguen","2009-07-15",0,0,null,"dgrazian","Grazian","Daniel",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,958553,"resolved","amomura","cleint has concerns about possible spam email","Nobody",null,null,null,null,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,604,"blang",242800,"2009-07-15","blang","2009-07-22",0,0,0,"amomura","Omura","Anna",30020,"Legatum Center for Dev Entrepreneurship","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Network:Other",1,962142,"waiting","jwalther","Got IP addresses assigned - don't appear to be working","Nobody","2009-08-03",null,null,null,null,"2009-07-20",null,null,10,595,"goguen",242800,"2009-07-20","fbaars","2009-08-03",0,null,null,"jwalther","Walther","Jason",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,962142,"waiting","jwalther","Got IP addresses assigned - don't appear to be working","Nobody","2009-08-03",null,null,null,null,"2009-07-20",null,null,10,595,"goguen",242800,"2009-07-20","fbaars","2009-08-03",0,null,null,"jwalther","Walther","Jason",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,961982,"resolved","abdenna","PCL error when trying to print the HP LJ 5550 printer","Nobody",null,null,"2009-07-20",null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"doczi",242800,"2009-07-20","doczi","2009-07-20",0,0,null,"abdenna","Denna","Anne",404400,"VP Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,946779,"resolved","clarelee","error of time sheet","Nobody","2009-07-02",null,null,null,"2009-07-10","2009-07-02","2009-07-10",null,7,595,"clarelee",18,"2009-07-02","fbaars","2009-07-10",0,8,null,"clarelee","Li","Xuying",18,"Mathematics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,966528,"resolved","jmlong","firefox 3.0.11 prompts user to select certificate several times","Nobody",null,null,null,null,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,599,"edd_d",8,"2009-07-24","edd_d","2009-07-24",0,0,0,"jmlong","Long","James",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," Safari/Keychain",1,950132,"resolved","suara2","problems obtaining new certificate","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,599,"edd_d",8,"2009-07-07","edd_d","2009-07-07",0,0,0,"suara2","Welitoff","Beth",401812,"List Visual Arts Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,957071,"resolved","eballo","problem with firefox certificate","Nobody",null,null,null,null,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,599,"edd_d",8,"2009-07-14","edd_d","2009-07-14",0,0,0,"eballo","Ballo","Edward",69900,"Technology and Policy Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Accounts",1,958273,"resolved","giodn","when does my mail adrress will expire?","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15",null,0,595,"giodn",35000,"2009-07-15","doczi","2009-07-15",0,0,null,"giodn","De Niederhausern","Giovanni",35000,"Urban Studies & Planning","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,970647,"resolved","fizz","trouble when creating subfolder in Apple Mail (IMAP.Exchange)","Nobody",null,null,"2009-07-29",null,"2009-07-30","2009-07-30","2009-07-29",null,0,595,"doczi",242800,"2009-07-29","doczi","2009-07-30",1,1,null,"fizz","Fizz","Robyn",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,961787,"resolved","dlbrooks","password problems still","Nobody",null,null,"2009-07-20",null,"2009-07-20",null,"2009-07-20",null,0,595,"dlbrooks",246000,"2009-07-20","fbaars","2009-07-20",null,0,null,"dlbrooks","Brooks","Dianne",246000,"Center for Matl Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,946958,"resolved","bramsay","Cannot log into Citrix","Nobody",null,null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"drews",6,"2009-07-02","drews","2009-07-02",0,0,null,"bramsay","Ramsay","Robert",861000,"Housing","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,946958,"resolved","bramsay","Cannot log into Citrix","Nobody",null,null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"drews",6,"2009-07-02","drews","2009-07-02",0,0,null,"bramsay","Ramsay","Robert",861000,"Housing","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,945551,"resolved","drubin@mit.edu","Adding permissions to afs locker","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"drews",6,"2009-07-01","drews","2009-07-01",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,960967,"resolved","mrodrigz","Cannot find address over DHCP","Nobody",null,null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"drews",6,"2009-07-17","drews","2009-07-17",0,0,null,"mrodrigz","Rodriguez","Matthew",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",7,1,952094,"resolved","alexw19","certs: failed to generate key","Nobody",null,null,null,null,"2009-07-08","2009-07-08","2009-07-08",null,0,595,"drews",6,"2009-07-08","drews","2009-07-08",0,0,null,"alexw19","Weingarten","Alex",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,964356,"resolved","da20082","LL employee doesn't know the username and password for getting certificates","Nobody",null,null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"doczi",242800,"2009-07-22","doczi","2009-07-22",0,0,null,"da20082","Veasie","Daniel",310000,"Lincoln Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,964356,"resolved","da20082","LL employee doesn't know the username and password for getting certificates","Nobody",null,null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"doczi",242800,"2009-07-22","doczi","2009-07-22",0,0,null,"da20082","Veasie","Daniel",310000,"Lincoln Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,948379,"resolved","cr-olle@comcast.net","I can't login to my MIT email","Nobody","2009-07-05",null,null,null,"2009-07-05","2009-07-05","2009-07-05",null,0,595,"N/A",null,"2009-07-05","fbaars","2009-07-05",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,960875,"resolved","drowell","Granting Access to Spring 09 Stellar Site","Nobody",null,null,"2009-07-17",null,"2009-07-17",null,"2009-07-17",null,0,595,"drowell",65000,"2009-07-17","verick","2009-07-17",null,0,null,"drowell","Rowell","Derek",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,970804,"resolved","jhubert","When does WEBsis access stop?","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"drews",6,"2009-07-29","drews","2009-07-29",0,0,null,"jhubert","Hubert","Jakeym",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,973169,"resolved","ajemian","Requesting MATLAB 2007b","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"drews",6,"2009-07-31","drews","2009-07-31",0,0,null,"ajemian","Ajemian","Robert",400600,"McGovern Institute for Brain Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,965282,"resolved","dpurger","Email Down","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"dpurger",null,"2009-07-23","fbaars","2009-07-23",0,0,null,"dpurger","Purger","David",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,969811,"waiting","acalogge","Certificates and ECAT","Nobody","2009-08-04",null,"2009-07-28",null,null,"2009-07-28",null,null,9,595,"drews",6,"2009-07-28","fbaars","2009-08-04",0,null,null,"acalogge","Caloggero","Anthony",440100,"Edgerton Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,963475,"resolved","rrichard","Outlook 2007 - auto configure failure","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-21","2009-07-24",null,0,595,"drews",6,"2009-07-21","jeff2012","2009-07-24",0,3,null,"rrichard","Richard","Robert",446600,"Global Education & Career Developmnt Ctr","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,972141,"resolved","gari@MIT.EDU","MATLAB license from VSLS","Nobody",null,null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"drews",6,"2009-07-30","drews","2009-07-30",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag"," Network",1,965842,"resolved","schen3j","No Network connection","Nobody","2009-07-24",null,"2009-07-24",null,"2009-07-24","2009-07-23","2009-07-24",null,0,595,"drews",6,"2009-07-23","fbaars","2009-07-24",0,1,null,"schen3j","Chen","Shiahn",246000,"Center for Matl Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows",1,964925,"resolved","katykam","Mail stopped due to exchange migration","Nobody",null,null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"drews",6,"2009-07-22","drews","2009-07-22",0,0,null,"katykam","Kaminski","Kathryn",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,955880,"resolved","rriley","how to get certificate","Nobody",null,null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,595,"doczi",242800,"2009-07-13","doczi","2009-07-13",0,0,null,"rriley","Riley","Richard",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,955880,"resolved","rriley","how to get certificate","Nobody",null,null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,595,"doczi",242800,"2009-07-13","doczi","2009-07-13",0,0,null,"rriley","Riley","Richard",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version"," 10.5.7",1,948867,"resolved","bklatt","how to restore addresses deleted from Address Book","Nobody",null,null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"doczi",242800,"2009-07-06","doczi","2009-07-06",0,0,null,"bklatt","Klatt","Brian",159600,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,957416,"resolved","N/A","Forgotten password","Nobody",null,null,null,null,"2009-07-14","2009-07-14","2009-07-14",null,0,595,"dtemp",7,"2009-07-14","dtemp","2009-07-14",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,951856,"waiting","jamchugh","Mail merge problem in Word 2007","brel",null,null,null,null,null,"2009-07-08",null,null,2,595,"dtemp",7,"2009-07-08","brel","2009-07-16",0,null,null,"jamchugh","McHugh","Joanne",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,950422,"resolved","jwebst","Problem with wireless registration","Nobody",null,null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,595,"dtemp",7,"2009-07-07","dtemp","2009-07-07",0,0,null,"jwebst","Webster","Jason",400600,"McGovern Institute for Brain Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,949083,"resolved","N/A","Password reset","Nobody",null,null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"dtemp",7,"2009-07-06","dtemp","2009-07-06",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,949401,"resolved","dway","Information for buying new Macbook","Nobody",null,null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"dtemp",7,"2009-07-06","dtemp","2009-07-06",0,0,null,"dway","Way","David",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,949491,"resolved","lukymann","SFTP problem","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"dtemp",7,"2009-07-06","dtemp","2009-07-06",0,0,null,"lukymann","Lukmann","Andrew",1,"Civil and Environmental Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,971951,"resolved","ekavali","Taxes added to paycheck instead of deducted","Nobody",null,null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"dtemp",7,"2009-07-30","dtemp","2009-07-30",0,0,null,"ekavali","Mishra","Ekavali",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,973151,"resolved","jpryor","IMAP autoresponder","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"dtemp",7,"2009-07-31","dtemp","2009-07-31",0,0,null,"jpryor","Pryor","Julie",400600,"McGovern Institute for Brain Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,945424,"resolved","zarrouat","can't connect to SolidWorks license server","Nobody","2009-07-01",null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"doczi",242800,"2009-07-01","doczi","2009-07-01",0,0,null,"zarrouat","Zarrouati","Nadege",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,965473,"resolved","cshirsch@relotek.com","Network connections differ per building","Nobody","2009-07-31",null,null,null,"2009-08-06","2009-07-24","2009-08-06",null,12,595,"N/A",null,"2009-07-23","fbaars","2009-08-06",1,14,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Firefox",1,972924,"resolved","pmaier","Deleting old certs","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"dtemp",7,"2009-07-31","dtemp","2009-07-31",0,0,null,"pmaier","Maier","Pauline",93400,"History Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,963629,"resolved","yingxia","Acrobat error on boot","Nobody",null,null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"dtemp",7,"2009-07-21","dtemp","2009-07-21",0,0,null,"yingxia","Yang","Yingxia",320000,"MIT Energy Initiative","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,968406,"resolved","jalper","Problem using ecat","Nobody",null,null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"dtemp",7,"2009-07-27","dtemp","2009-07-27",0,0,null,"jalper","Alper","Joshua",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,971609,"waiting","vvoynov","unable to access email with Outlook","Nobody","2009-08-06",null,null,null,null,"2009-07-30",null,null,9,595,"doczi",242800,"2009-07-30","fbaars","2009-08-06",0,null,null,"vvoynov","Voynov","Vladimir",62000,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,962640,"resolved","abyrne","Troubles logging into webmail","Nobody",null,null,"2009-07-20",null,"2009-07-21","2009-07-21","2009-07-20",null,0,595,"dtemp",7,"2009-07-20","dtemp","2009-07-21",1,1,null,"abyrne","Byrne","Alexander",94000,"Linguistics & Philosophy","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Firefox",1,972859,"resolved","sioban","Unable to submit a JV: expired personal certificates","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"jshang",242800,"2009-07-31","jshang","2009-07-31",0,0,null,"sioban","Washington","Sioban",159300,"Picower Institute for Learning & Memory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,970898,"resolved","siggia","Printing issue","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"jshang",242800,"2009-07-29","jshang","2009-07-29",0,0,null,"siggia","Siggia","Virginia",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Webmail",1,962933,"resolved","rokop","Account deactivated","Nobody",null,null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"kwitt",242800,"2009-07-21","kwitt","2009-07-21",0,0,null,"rokop","Rokop","Megan",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,944980,"resolved","jrees","Trouble connecting to SolidWorks","Nobody","2009-07-01",null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"jrees",2,"2009-07-01","verick","2009-07-01",0,0,null,"jrees","Rees","Jennifer",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,971864,"resolved","lmavros","Unable to get personal certificate: PW issue?","Nobody",null,null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"jshang",242800,"2009-07-30","jshang","2009-07-30",0,0,null,"lmavros","Rushton","Penelope",154500,"Brain & Cognitive Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Mozilla Firefox",1,961836,"resolved","danielle","need help to get a personal certificate","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"jshang",242800,"2009-07-20","jshang","2009-07-20",0,0,null,"danielle","Guichard-Ashbrook","Danielle",402200,"Ofc of the Dean for Graduate Education","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,962005,"resolved","sriram","How to get a sponsored Account","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"jshang",242800,"2009-07-20","jshang","2009-07-20",0,0,null,"sriram","Krishnan","Sriram",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Firefox",1,968539,"resolved","philts","need help to get certificates","Nobody",null,null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"jshang",242800,"2009-07-27","jshang","2009-07-27",0,0,null,"philts","Hilts","Philip",97000,"Prog in Science, Technology, & Society","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,962328,"resolved","blei","Unable to access internet using wireless connection.","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"jshang",242800,"2009-07-20","jshang","2009-07-20",0,0,null,"blei","Lei","Benjamin",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,963276,"resolved","jeremyj","static ip address","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"jeremyj",5,"2009-07-21","fbaars","2009-07-21",0,0,null,"jeremyj","Johnson","Jeremy",5,"Chemistry","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,965283,"resolved","kokey@mit.edu","Email not working","Nobody",null,null,"2009-07-23",null,"2009-07-24","2009-07-23","2009-07-24",null,0,595,"N/A",null,"2009-07-23","doczi","2009-07-24",0,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,973077,"resolved","jeycho","Can't access SAPweb Self Service","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"jeycho",2,"2009-07-31","mresnick","2009-07-31",0,0,null,"jeycho","Cho","Han-Jae",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,945731,"resolved","cdimas","Athena Activity","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"jeff2012",18,"2009-07-01","jeff2012","2009-07-01",0,0,null,"cdimas","Dimas","Clara",321000,"Technology Development Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,971367,"resolved","kaima","Software: MIT's Windows XP 64-bit ISO burnable as a boot disc?","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"kaima",null,"2009-07-30","fbaars","2009-07-30",0,0,null,"kaima","Ma","Kaichen",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,973168,"resolved","cnnadili","Renewing certificates","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"kwitt",242800,"2009-07-31","kwitt","2009-07-31",0,0,null,"cnnadili","Nnadili","Christopher",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,971681,"resolved","lupis","Help printing pdf","Nobody",null,null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"kwitt",242800,"2009-07-30","kwitt","2009-07-30",0,0,null,"lupis","Lupis","Claude",62000,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,963069,"resolved","petey","Can't get into sapwebss","Nobody",null,null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"kwitt",242800,"2009-07-21","kwitt","2009-07-21",0,0,null,"petey","Peterson","Chris",446100,"Admissions Office","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,955104,"waiting","jgrochow","problem with auto-reponder?","doczi","2009-07-13",null,"2009-07-13",null,null,"2009-07-13",null,null,2,595,"jgrochow",404400,"2009-07-12","doczi","2009-07-13",1,null,null,"jgrochow","Grochow","Jerrold",404400,"VP Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,970402,"waiting","pstg","Problems getting into server from home","Nobody","2009-08-04",null,null,null,null,"2009-07-29",null,null,2,595,"kwitt",242800,"2009-07-29","kwitt","2009-08-04",0,null,null,"pstg","St. Germain","Patricia",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,973299,"resolved","goentzel","questions about setting up a stellar site","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"jmorzins",242800,"2009-07-31","jmorzins","2009-07-31",0,0,null,"goentzel","Goentzel","Jarrod",69500,"Center for Transportation & Logistics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,972841,"resolved","jspitzer","discussion about deleting mail","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"jmorzins",242800,"2009-07-31","jmorzins","2009-07-31",0,0,null,"jspitzer","Spitzer","Judith",97000,"Prog in Science, Technology, & Society","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,972142,"resolved","SarahZukerman@gmail.com","problem on po9 - can't see email, can't retrieve quota","Nobody","2009-07-31",null,null,null,"2009-07-31","2009-07-30","2009-07-31",null,0,595,"jmorzins",242800,"2009-07-30","fbaars","2009-07-31",0,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,948734,"resolved","cshirsch","Cannot connect to MIT Wireless","Nobody","2009-07-06",null,null,null,"2009-07-07","2009-07-06","2009-07-07",null,1,595,"jchen123",6,"2009-07-06","fbaars","2009-07-07",0,1,null,"cshirsch","Hirsch","Carole",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,948704,"resolved","mrhalp","Vendor from IPEngine","Nobody",null,null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"jchen123",6,"2009-07-06","jchen123","2009-07-06",0,0,null,"mrhalp","Helpline","Micro",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,945673,"resolved","tramdang","certificates don't work","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"jmorzins",242800,"2009-07-01","jmorzins","2009-07-01",0,0,null,"tramdang","Dang","Thuy tram",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,947029,"resolved","lilehman","where to download powerpoint","Nobody",null,null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"jmorzins",242800,"2009-07-02","jmorzins","2009-07-02",0,0,null,"lilehman","Lehman","Li-Wei",161000,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Unknown",1,945737,"resolved","hkhung","can't get into ecat","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"jmorzins",242800,"2009-07-01","jmorzins","2009-07-01",0,0,null,"hkhung","Hung","Han-Hwa",62000,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," VMware",1,964643,"resolved","unknown","Mac: make vmware use BootCamp windows partition","Nobody",null,null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"jmorzins",242800,"2009-07-22","jmorzins","2009-07-22",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,964658,"resolved","mnashief","presales advice","Nobody",null,null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"jmorzins",242800,"2009-07-22","jmorzins","2009-07-22",0,0,null,"mnashief","Nashief","Marcelle",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,953107,"resolved","N/A","Kept getting MIT network registeration page.","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"jshang",242800,"2009-07-09","jshang","2009-07-09",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,960426,"resolved","kerson@MIT.EDU","My browser, MS Explorer 8, failed to generate a ceriticate.","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"N/A",null,"2009-07-17","dtemp","2009-07-17",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,948768,"resolved","jsm5","Spam Quarantine","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-06","2009-07-06",null,0,595,"jsm5",10,"2009-07-06","fbaars","2009-07-20",0,14,null,"jsm5","Moskowitz","Joshua",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,951727,"resolved","reuterg@canandaiguaschools.org","Visitor used all 14 days wireless network.","Nobody",null,null,null,null,"2009-07-08","2009-07-08","2009-07-08",null,0,595,"jshang",242800,"2009-07-08","jshang","2009-07-08",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,952767,"resolved","ramasesh","Unable to download Matlab.","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"jshang",242800,"2009-07-09","jshang","2009-07-09",0,0,null,"ramasesh","Ramasesh","Vinay",8,"Physics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,970470,"waiting","guisbond","po10 mailbox issues","Nobody","2009-08-03",null,null,null,null,"2009-07-29",null,null,4,595,"jchen123",6,"2009-07-29","fbaars","2009-08-03",0,null,null,"guisbond","Guisbond","Lisa",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,965430,"resolved","mrhalp","Do we service alum?","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"jchen123",6,"2009-07-23","jchen123","2009-07-23",0,0,null,"mrhalp","Helpline","Micro",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,961990,"resolved","mamullow","Threatening Email, Possible Spam","Nobody","2009-07-20",null,"2009-07-20",null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"jchen123",6,"2009-07-20","jchen123","2009-07-22",0,0,null,"mamullow","Mullowney","Mary",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,965552,"resolved","jmajka","E-Mail Issue","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"jmajka",401800,"2009-07-23","fbaars","2009-07-23",0,0,null,"jmajka","Majka","JoAnn",401800,"Office of the Provost","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,970563,"resolved","mlewy","Web Page permissions","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"jchen123",6,"2009-07-29","jchen123","2009-07-29",0,0,null,"mlewy","Lewy","Michael",267000,"Research Laboratory of Electronics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,945764,"resolved","maguocha@exchange.mit.edu","Associating Host to MAC Address","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"jeff2012",18,"2009-07-01","jeff2012","2009-07-01",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,948620,"resolved","zahn","Certificates question","Nobody","2009-07-06",null,null,null,"2009-07-13","2009-07-06","2009-07-13",null,7,595,"fbaars",242800,"2009-07-06","fbaars","2009-07-13",0,7,null,"zahn","Zahn","Markus",64000,"Electrical Engineering-Computer Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,962656,"resolved","damonh","Student wants to download another copy of Vista","Nobody","2009-07-27",null,null,null,"2009-07-27","2009-07-20","2009-07-27",null,6,595,"jwl",242800,"2009-07-20","fbaars","2009-07-27",0,7,null,"damonh","Henry","Damon",16,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,965350,"resolved","ioannis","Cannot check mail","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"fbaars",242800,"2009-07-23","fbaars","2009-07-23",0,0,null,"ioannis","Papayannopoulos","Ioannis",402000,"Koch Inst - Integrative Cancer Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,965325,"resolved","jcoen","Cannot check mail in Applemail or Webmail","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"fbaars",242800,"2009-07-23","fbaars","2009-07-23",0,0,null,"jcoen","Coen","Joseph",490000,"Office of the VP for Institute Affairs","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,965343,"resolved","cmweaver","Cannot check nail","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"fbaars",242800,"2009-07-23","fbaars","2009-07-23",0,0,null,"cmweaver","Weaver","Candance",161000,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,963553,"waiting","woodl","IP address requirement for BitPlane IMARIS","Nobody","2009-07-24",null,null,null,"2009-07-22","2009-07-21","2009-07-22",null,4,595,"jeff2012",18,"2009-07-21","drews","2009-07-30",0,1,null,"woodl","Wood","Levi",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,968592,"resolved","pbwalsh","Webmail Deletion","Nobody",null,null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"jeff2012",18,"2009-07-27","jeff2012","2009-07-27",0,0,null,"pbwalsh","Walsh","Patricia",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Unknown",1,966989,"resolved","rachel","Can individuals or groups \"opt-out\" of Spam Quarantine?","Nobody","2009-07-24",null,"2009-07-24",null,"2009-07-31","2009-07-24","2009-07-31",null,6,595,"jwl",242800,"2009-07-24","fbaars","2009-07-31",0,7,null,"rachel","Morton","Rachel",68000,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,970536,"resolved","thomas","Possible Ethernet Drop Fail","Nobody",null,null,null,null,"2009-08-04","2009-07-29","2009-08-04",null,6,595,"jeff2012",18,"2009-07-29","fbaars","2009-08-04",0,6,null,"thomas","Heldt","Thomas",69300,"Lab for Electromagnetic Electronic Sys","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,962632,"resolved","gchen2","Remote Desktop Access","Nobody","2009-07-28",null,null,null,"2009-08-04","2009-07-20","2009-08-04",null,14,595,"jeff2012",18,"2009-07-20","fbaars","2009-08-04",0,15,null,"gchen2","Chen","Gang",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,966708,"resolved","jamie.buckley2@gmail.com","personal certificates","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,595,"N/A",null,"2009-07-24","rmperez","2009-07-24",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,972828,"resolved","james_wilberger@alum.mit.edu","alum.mit.edu SMTP servers?","Nobody","2009-07-31",null,null,null,"2009-08-02","2009-07-31","2009-07-31",null,0,595,"N/A",null,"2009-07-31","jchen123","2009-08-02",0,2,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,970011,"resolved","hosseini","Saving emails in Webmail.","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-29","2009-07-30",null,0,595,"hosseini",2,"2009-07-28","fbaars","2009-07-30",1,2,null,"hosseini","Hosseini","Ali",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,970907,"waiting","hrose","Performance trouble with mail (IMAP)","Nobody","2009-08-07",null,null,null,null,"2009-07-30",null,null,9,595,"hrose",410060,"2009-07-29","fbaars","2009-08-07",1,null,null,"hrose","Rose","Helen",410060,"Office of Development Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,950016,"resolved","jalonso@mit.edu","Complaint about Brightmail opt-out","Nobody","2009-07-14",null,null,null,"2009-07-21","2009-07-07","2009-07-07",null,13,595,"N/A",null,"2009-07-07","fbaars","2009-07-21",0,14,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,972827,"waiting","verick","No mail in IMAP account on po9","Nobody","2009-08-06",null,null,null,null,"2009-07-31",null,null,8,595,"fbaars",242800,"2009-07-31","fbaars","2009-08-06",0,null,null,"verick","Verick","Christine",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,956947,"resolved","jtheurer","VPN connection problem, error 412","Nobody","2009-07-23",null,null,null,"2009-07-30","2009-07-14","2009-07-30",null,14,595,"fbaars",242800,"2009-07-14","fbaars","2009-07-30",0,16,null,"jtheurer","Theurer","Jean",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Outlook",1,947409,"resolved","hamids","Oulook 2007","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"hamids","SDM","2009-07-03","fbaars","2009-07-06",3,3,null,"hamids","Salim","Hamid","SDM","System Design & Management Prg","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,968840,"resolved","fangfei","Can't delete messages, missing messages","Nobody","2009-08-04",null,null,null,"2009-08-05","2009-07-28","2009-08-05",null,7,595,"fangfei",8,"2009-07-27","fbaars","2009-08-05",1,9,null,"fangfei","Shen","Fangfei",8,"Physics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,961041,"resolved","hardtack_queen@yahoo.com","I cannot log in to my MIT email.","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"N/A",null,"2009-07-17","kwitt","2009-07-20",3,3,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,960508,"resolved","allj","No Authorization to spend $ on Req. Number 6919882","Nobody",null,null,null,null,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,1375,"jeff2012",18,"2009-07-17","jeff2012","2009-07-17",0,0,0,"allj","Allison","Jonathan",16,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,950341,"resolved","agd","Purchasing a Dell Studio XPS with 1024 Mb vid. card","Nobody",null,null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,595,"jeff2012",18,"2009-07-07","jeff2012","2009-07-07",0,0,null,"agd","Donovan","Annmarie",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,952677,"resolved","jfinks","Visitor Registration Security Exception","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"jeff2012",18,"2009-07-09","jeff2012","2009-07-09",0,0,null,"jfinks","Finks","Jeanne",39000,"Media Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,965569,"resolved","jgfox","Post Office Server Down","Nobody",null,null,"2009-07-23",null,"2009-07-24","2009-07-23","2009-07-24",null,0,595,"jeff2012",18,"2009-07-23","doczi","2009-07-24",0,1,null,"jgfox","Fox","James",20000,"Dept Administrators & Lab Directors","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,960927,"resolved","N/A","Post Doc Leaving","Nobody",null,null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"jeff2012",18,"2009-07-17","jeff2012","2009-07-17",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,946917,"resolved","abdenna","Kerberos Tickets not being obtained","Nobody",null,null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"jeff2012",18,"2009-07-02","jeff2012","2009-07-02",0,0,null,"abdenna","Denna","Anne",404400,"VP Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Mobile Device",1,945106,"resolved","zahn","iPhone passcode trouble","Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"jeff2012",18,"2009-07-01","jeff2012","2009-07-01",0,0,null,"zahn","Zahn","Markus",64000,"Electrical Engineering-Computer Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,945834,"resolved","adeveau","Adobe Acrobat Page Insertion","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"jeff2012",18,"2009-07-01","jeff2012","2009-07-01",0,0,null,"adeveau","Deveau","Anne",31000,"Architecture","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,958884,"resolved","debrawm","How to get out of VmWare Fusion","Nobody",null,null,null,null,"2009-07-15","2009-07-15","2009-07-15",null,0,595,"jeff2012",18,"2009-07-15","jeff2012","2009-07-15",0,0,null,"debrawm","Woog McGinty","Debra",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,947075,"resolved","marta.gonzalez.v@gmail.com","New Account Email","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"jeff2012",18,"2009-07-02","jeff2012","2009-07-02",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Mozilla Firefox",1,960822,"resolved","cmcooke","Security Device - forgot password","Nobody",null,null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"jeff2012",18,"2009-07-17","jeff2012","2009-07-17",0,0,null,"cmcooke","Cooke","Chathan",69300,"Lab for Electromagnetic Electronic Sys","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,966124,"resolved","rlogcher","Post Office Server Down","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"jeff2012",18,"2009-07-23","jeff2012","2009-07-23",0,0,null,"rlogcher","Logcher","Robert",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,968186,"resolved","lwoodbur","Forgotten Kerberos Password causes Sapweb Education and Practice Error","Nobody",null,null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"jeff2012",18,"2009-07-27","jeff2012","2009-07-27",0,0,null,"lwoodbur","Woodbury","Linda",91000,"Economics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,969321,"resolved","lry",null,"Nobody",null,null,"2009-07-28",null,"2009-07-28",null,"2009-07-28",null,0,595,"jeff2012",18,"2009-07-28","fbaars","2009-07-28",null,0,null,"lry","Young","Laurence",61000,"Aeronautics and Astronautics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,965465,"resolved","snovak","Post Office Server Down","Nobody","2009-07-24",null,"2009-07-23",null,"2009-07-24","2009-07-23","2009-07-24",null,0,595,"jeff2012",18,"2009-07-23","doczi","2009-07-24",0,1,null,"snovak","Novak","Sharon",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",2007,1,968102,"resolved","desimone","Outlook can't see all email","Nobody",null,null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"jeff2012",18,"2009-07-27","jeff2012","2009-07-27",0,0,null,"desimone","Desimone","Robert",20000,"Dept Administrators & Lab Directors","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,960630,"resolved","taylorc@yahoo.com","Visitor Registration - Expired, wanted renewed","Nobody",null,null,"2009-07-17",null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"jeff2012",18,"2009-07-17","jeff2012","2009-07-17",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,956272,"resolved","grahama","Athena Cluster Question","Nobody",null,null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,595,"jeff2012",18,"2009-07-13","jeff2012","2009-07-13",0,0,null,"grahama","Graham","Anne",271000,"Libraries","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,963509,"resolved","zhouby",null,"Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,595,"jeff2012",18,"2009-07-21","fbaars","2009-07-22",null,1,null,"zhouby","Zhou","Beiyan",402000,"Koch Inst - Integrative Cancer Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,963509,"resolved","zhouby",null,"Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,595,"jeff2012",18,"2009-07-21","fbaars","2009-07-22",null,1,null,"zhouby","Zhou","Beiyan",402000,"Koch Inst - Integrative Cancer Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,956531,"resolved","pennysun","Services for MIT employees","Nobody","2009-07-14",null,null,null,"2009-07-20","2009-07-14","2009-07-20",null,6,595,"pennysun",401800,"2009-07-13","fbaars","2009-07-20",1,7,null,"pennysun","Rosser","Penny",401800,"Office of the Provost","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Unknown",1,958291,"resolved","nralton","MAC address/IP address tie change","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15",null,0,595,"nralton",410060,"2009-07-15","doczi","2009-07-15",0,0,null,"nralton","Ralton","Nicholas",410060,"Office of Development Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,965864,"resolved","nralton","MAC address/IP address tie change","Nobody","2009-07-23",null,null,null,"2009-07-30","2009-07-23","2009-07-23",null,6,595,"nralton",410060,"2009-07-23","fbaars","2009-07-30",0,7,null,"nralton","Ralton","Nicholas",410060,"Office of Development Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," DreamWeaver",1,964313,"resolved","sburke","Can't put files in AFS locker with Dreamweaver 8 on Mac","Nobody",null,null,"2009-07-22",null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"peloquin",242800,"2009-07-22","peloquin","2009-07-22",0,0,null,"sburke","Burke","Steven",441900,"DUE Desktop Support","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,958397,"waiting","cnl@haystack.mit.edu","Computer under warranty? (Superdrive broken)","peloquin",null,null,null,null,null,"2009-07-15",null,null,2,595,"peloquin",242800,"2009-07-15","peloquin","2009-07-15",0,null,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,945403,"resolved","mytang82","mailbox quota question","Nobody","2009-07-01",null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"mytang82",6,"2009-07-01","jeff2012","2009-07-01",0,0,null,"mytang82","Tang","Ming",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,947216,"resolved","suckale","matlab server down","Nobody","2009-07-06",null,null,null,"2009-07-13","2009-07-06","2009-07-13",null,7,595,"suckale",12,"2009-07-02","fbaars","2009-07-13",4,11,null,"suckale","Suckale","Jenny",12,"Earth, Atmos & Planetary Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,964934,"resolved","schwenke","Email forwarding via alum.mit.edu address not working","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"schwenke",null,"2009-07-22","rmperez","2009-07-23",1,1,null,"schwenke","Schwenke","Richard",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,953795,"resolved","bbrown","internet access in 16 sub basement down","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"mvan",242800,"2009-07-10","fbaars","2009-07-10",0,0,null,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,968297,"resolved","jwebst","Wireless not working in 46-1158","Nobody","2009-07-29",null,"2009-07-29",null,"2009-07-30","2009-07-27","2009-07-29",null,0,595,"peloquin",242800,"2009-07-27","kwitt","2009-07-30",0,3,null,"jwebst","Webster","Jason",400600,"McGovern Institute for Brain Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,973208,"waiting","nedp","Error receiving e-mail from Harvard","Nobody","2009-08-02",null,null,null,null,"2009-08-02",null,null,2,595,"nedp",161000,"2009-07-31","mresnick","2009-08-02",2,null,null,"nedp","Parsons","Edward",161000,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,955101,"resolved","pproof","spamscreen","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,595,"pproof",null,"2009-07-12","fbaars","2009-07-13",1,1,null,"pproof","Oates","Peter",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,948700,"resolved","rcarney","Access to a locker","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"rcarney",3,"2009-07-06","mresnick","2009-07-06",0,0,null,"rcarney","Carney","Randy",3,"Materials Science and Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,956544,"resolved","natkin@MIT.EDU","Managing TechTime Resources on a Mac","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14",null,0,595,"N/A",null,"2009-07-13","lmrobin","2009-07-14",1,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,955833,"resolved","pcollymo","email problem: whitehea@mit.edu","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,595,"pcollymo",61000,"2009-07-13","livelife","2009-07-13",0,0,null,"pcollymo","Collymore","Phyllis",61000,"Aeronautics and Astronautics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows",1,972008,"resolved","rmacken","Issue with Microsoft Outlook","Nobody",null,null,null,null,"2009-08-06","2009-07-30","2009-08-06",null,6,595,"rmacken",2,"2009-07-30","fbaars","2009-08-06",0,7,null,"rmacken","MacKenzie","Ross",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Word",1,970638,"resolved","rdavine","Problem installing Office 2007 from download page","Nobody","2009-08-04",null,"2009-07-30",null,"2009-08-04","2009-07-29","2009-08-04",null,5,595,"peloquin",242800,"2009-07-29","doczi","2009-08-04",0,6,null,"rdavine","Davine","Robert",264000,"Nuclear Reactor Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,947753,"resolved","parmstrong@masdar.ae","MIT Webmail down?","Nobody","2009-07-04",null,null,null,"2009-07-05","2009-07-04","2009-07-05",null,0,595,"N/A",null,"2009-07-04","fbaars","2009-07-05",0,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,963410,"resolved","paulwric","Microsoft XP download","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"paulwric",12,"2009-07-21","bbrids","2009-07-21",0,0,null,"paulwric","Richardson","Paul",12,"Earth, Atmos & Planetary Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,971063,"resolved","rafael.farzan.kashani@gmail.com","Making a small change to a website","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"rmperez",6,"2009-07-29","rmperez","2009-07-29",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,968385,"resolved","carlbogle@unknown.com","Presales questions","Nobody",null,null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"rmperez",6,"2009-07-27","rmperez","2009-07-27",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,970982,"resolved","pbrenton","certificates on windows mobile","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"rmperez",6,"2009-07-29","rmperez","2009-07-29",0,0,null,"pbrenton","Brenton","Peter",68000,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,959891,"resolved","lilyfu@MIT.EDU","Email setup","Nobody","2009-07-23",null,null,null,"2009-07-30","2009-07-16","2009-07-30",null,13,595,"rmperez",6,"2009-07-16","fbaars","2009-07-30",0,14,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,970842,"resolved","victang","cannot connect to wireless at home","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"rmperez",6,"2009-07-29","rmperez","2009-07-29",0,0,null,"victang","Tang","Victor",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,970938,"open","eliad","Old emails in Applemail","Nobody","2009-07-30",null,null,null,null,"2009-07-29",null,null,0,595,"rmperez",6,"2009-07-29","mresnick","2009-08-02",0,null,null,"eliad","Shmuel","Eliad",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Webmail",1,972034,"waiting","mcguirk","No messages in Inbox","Nobody","2009-08-06",null,"2009-07-31",null,null,"2009-07-30",null,null,8,595,"rmperez",6,"2009-07-30","fbaars","2009-08-06",0,null,null,"mcguirk","McGuirk","Michael",310000,"Lincoln Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,962491,"resolved","unknown","Touchstone","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"rmperez",6,"2009-07-20","rmperez","2009-07-20",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,959858,"resolved","unknown","New student email portal","Nobody",null,null,null,null,"2009-07-16","2009-07-16","2009-07-16",null,0,595,"rmperez",6,"2009-07-16","rmperez","2009-07-16",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,964633,"resolved","djbroder","vmware on server 2003","Nobody",null,null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"rmperez",6,"2009-07-22","rmperez","2009-07-22",0,0,null,"djbroder","Broderick","David",874100,"Audio Visual Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Unknown",1,968909,"resolved","amritak","chemdraw","Nobody","2009-07-27",null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"ruadh",242800,"2009-07-27","ruadh","2009-07-27",0,0,null,"amritak","Karambelkar","Amrita",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,950071,"resolved","jmeldman","changing password","Nobody",null,null,null,null,"2009-07-07","2009-07-07","2009-07-07",null,0,595,"ruadh",242800,"2009-07-07","ruadh","2009-07-07",0,0,null,"jmeldman","Meldman","Jeffrey",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,963804,"resolved","smik","[istweb] Hostnames","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"smik",20,"2009-07-21","robinb","2009-07-22",1,1,null,"smik","Mikkilineni","Sohan",20,"Biological Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,972335,"waiting","smittens1208@yahoo.com","Email Problem","Nobody","2009-08-03",null,"2009-07-31",null,null,"2009-07-31",null,null,5,595,"N/A",null,"2009-07-30","fbaars","2009-08-03",1,null,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,963099,"resolved","swinig","FW: Exchange Transition Confirmation","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"swinig",242800,"2009-07-21","fbaars","2009-07-21",0,0,null,"swinig","Winig","Steven",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,956603,"resolved","teytelma@berkeley.edu","MIT certificate","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-14","2009-07-14",null,0,595,"N/A",null,"2009-07-13","fbaars","2009-07-14",1,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,945641,"resolved","shhong","FW: Spam Quarantine Summary","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"shhong",2,"2009-07-01","fbaars","2009-07-02",1,1,null,"shhong","Hong","Seung hyuck",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,973023,"resolved","sosaf","Windows 7 Availability","Nobody","2009-08-02",null,null,null,"2009-08-02","2009-08-02","2009-08-02",null,0,595,"sosaf",6,"2009-07-31","jeff2012","2009-08-02",2,2,null,"sosaf","Sosa","Fidel",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,960411,"resolved","safrick","Certificate","Nobody","2009-07-22",null,null,null,"2009-07-30","2009-07-17","2009-07-30",null,12,595,"safrick",62000,"2009-07-17","fbaars","2009-07-30",0,13,null,"safrick","Africk","Steven",62000,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,971207,"resolved","mas","Firefox asking repeatedly for certificate","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"mresnick",6,"2009-07-29","mresnick","2009-07-29",0,0,null,"mas","Stuppard","Marie",61000,"Aeronautics and Astronautics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,971865,"resolved","mrhalp","New user frbishop questions about account activations","Nobody",null,null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"mresnick",6,"2009-07-30","mresnick","2009-07-30",0,0,null,"mrhalp","Helpline","Micro",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,969775,"resolved","xieyl","Directory address not changed.","Nobody",null,null,null,null,"2009-07-28","2009-07-28","2009-07-28",null,0,595,"mresnick",6,"2009-07-28","mresnick","2009-07-28",0,0,null,"xieyl","Xie","Yin-Lin",66000,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,968748,"resolved","dicarlo","Google Apps for mit.edu account problems","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-27","2009-07-29",null,0,595,"mresnick",6,"2009-07-27","drews","2009-07-29",0,2,null,"dicarlo","DiCarlo","James",154500,"Brain & Cognitive Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,970926,"resolved","gelhar","Confirmation of install certificates","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"mresnick",6,"2009-07-29","mresnick","2009-07-29",0,0,null,"gelhar","Gelhar","Lynn",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,954580,"resolved","davidh","Connect iPod Touch to Wireless","Nobody",null,null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"mresnick",6,"2009-07-10","mresnick","2009-07-10",0,0,null,"davidh","Hogarth","David",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,952759,"resolved","pearlin","Cannot connect to network after new AP install","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"mresnick",6,"2009-07-09","rmperez","2009-07-09",0,0,null,"pearlin","Pearlin","Jeffrey",93300,"Foreign Languages & Literature Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,953193,"resolved","mbathe","Help with e-mail and certificates","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"mresnick",6,"2009-07-09","mresnick","2009-07-13",0,0,null,"mbathe","Bathe","Mark",69200,"Department of Biological Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,952007,"resolved","shiba","eCat asks for certificate 12 times","Nobody",null,null,null,null,"2009-07-08","2009-07-08","2009-07-08",null,0,595,"mresnick",6,"2009-07-08","mresnick","2009-07-08",0,0,null,"shiba","Nemat-Nasser","Shiba",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,960938,"resolved","jcraig","Cannot connect work computer to home internet (comcast)","Nobody",null,null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"mresnick",6,"2009-07-17","mresnick","2009-07-17",0,0,null,"jcraig","Craig","Jennifer",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,961510,"resolved","likallevi@aol.com","MIT Start up screen","Nobody","2009-07-20",null,null,null,"2009-07-20","2009-07-20","2009-07-20",null,0,595,"N/A",null,"2009-07-19","fbaars","2009-07-20",1,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,954340,"resolved","leiterk","Problem verifying MIT Personal Certificates on Student Health Plan Website","Nobody","2009-07-14",null,null,null,"2009-07-15","2009-07-10","2009-07-15","2009-07-10",0,595,"leiterk",15,"2009-07-10","kwitt","2009-07-15",0,5,5,"leiterk","Leiter","Kevin",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,971507,"resolved","mccookpv","error in mac mail 'Sent' folder -- unknown/invalid partition","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"mccookpv",30010,"2009-07-30","jmorzins","2009-07-30",0,0,null,"mccookpv","McCook","Patrick",30010,"Design Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,949907,"resolved","mks","Ruby problem","Nobody","2009-07-08",null,"2009-07-07",null,"2009-07-09","2009-07-07","2009-07-08",null,0,595,"mks",2,"2009-07-07","jchen123","2009-07-09",0,2,null,"mks","Singh","Mukul Kumar",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,971706,"resolved","angelos","client on po10 has no access to mailbox","Nobody",null,null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"livelife",242800,"2009-07-30","fbaars","2009-07-30",0,0,null,"angelos","Angelos","John",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,945183,"resolved","jcmurphy","client needed help with certificates","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"livelife",242800,"2009-07-01","livelife","2009-07-01",0,0,null,"jcmurphy","Murphy","Joseph",39000,"Media Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,958712,"resolved","monica.inzunza.s@gmail.com","Access to Stellar","Nobody",null,null,null,null,"2009-07-15","2009-07-15","2009-07-15",null,0,595,"N/A",null,"2009-07-15","dtemp","2009-07-15",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,971937,"resolved","ragone","Messages in webmail are NOT in applemail today....","Nobody","2009-07-31",null,"2009-08-07",null,"2009-08-07","2009-07-30","2009-07-30","2009-07-30",2,595,"livelife",242800,"2009-07-30","markness","2009-08-07",0,8,8,"ragone","Ragone","David",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,957191,"resolved","egerry","Trying to install certificate; needed Kerberos ID","Nobody",null,null,null,null,"2009-07-14","2009-07-14","2009-07-14",null,0,595,"markness",242800,"2009-07-14","markness","2009-07-14",0,0,null,"egerry","Gerry","Emily",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Unknown",1,960973,"resolved","jvaladez","Incoming freshman forgot password","Nobody",null,null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"markness",242800,"2009-07-17","markness","2009-07-17",0,0,null,"jvaladez","Valadez","Jacqueline",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,960944,"resolved","dvgarcia","Helped install certificate","Nobody",null,null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,595,"markness",242800,"2009-07-17","markness","2009-07-17",0,0,null,"dvgarcia","Garcia-Martinez","Diana",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows Vista",1,968849,"resolved","chenmin","Helped client install certificate on Vista/I.E. machine","Nobody",null,null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"markness",242800,"2009-07-27","markness","2009-07-27",0,0,null,"chenmin","Chen","Min",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,971092,"resolved","dinac","Help with decision to either upgrade or buy new Mac","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"markness",242800,"2009-07-29","markness","2009-07-29",0,0,null,"dinac","Rooney","Glendina",159300,"Picower Institute for Learning & Memory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,949339,"resolved","lschulz","possible delay responding ... Re: Site Created for 9.85","Nobody",null,null,"2009-07-06",null,"2009-07-06",null,"2009-07-06",null,0,595,"lschulz",154500,"2009-07-06","mresnick","2009-07-06",null,0,null,"lschulz","Schulz","Laura",154500,"Brain & Cognitive Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,945778,"resolved","miforbes","Spam Quarantine Question","Nobody","2009-07-01",null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"miforbes",6,"2009-07-01","jeff2012","2009-07-02",0,0,null,"miforbes","Forbes","Michael",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Other",1,945739,"resolved","isaaca","Request to register VOIP device on MITNet","Nobody","2009-07-01",null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"markness",242800,"2009-07-01","doczi","2009-07-01",0,0,null,"isaaca","Asher","Isaac",16,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,953352,"resolved","kgray","Mac booting with blinking question mark","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"markness",242800,"2009-07-09","markness","2009-07-09",0,0,null,"kgray","Gray","Kelly",97000,"Prog in Science, Technology, & Society","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,946973,"resolved","moleary","Authorization error with SAPWeb Requisitioning function","Nobody",null,null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"markness",242800,"2009-07-02","markness","2009-07-02",0,0,null,"moleary","O'Leary","Margarita",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,954384,"resolved","unknown","Wants to change Kerberos username","Nobody",null,null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"markness",242800,"2009-07-10","markness","2009-07-10",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,945062,"resolved","mindyb","Corrupted Word doc","Nobody",null,null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"lmrobin",242800,"2009-07-01","lmrobin","2009-07-01",0,0,null,"mindyb","Baughman","Mindy",69880,"Microphotonics Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,970675,"resolved","ketanbd","Matlab license error -15","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"lmrobin",242800,"2009-07-29","lmrobin","2009-07-31",0,0,null,"ketanbd","Ketan","Raqeebul",16,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,973066,"resolved","ldell","Cannot access Timesheets","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"mresnick",6,"2009-07-31","mresnick","2009-07-31",0,0,null,"ldell","Dell","Lynne",68700,"Lab for Information & Decision Systems","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,969472,"resolved","unknown","Register for Athena account, Java disabled in IE","Nobody",null,null,null,null,"2009-07-28","2009-07-28","2009-07-28",null,0,595,"lmrobin",242800,"2009-07-28","lmrobin","2009-07-31",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,971172,"resolved","aseemo","Reporting email flakiness with account on PO10","Nobody",null,null,null,null,"2009-07-29","2009-07-29","2009-07-29",null,0,595,"markness",242800,"2009-07-29","markness","2009-07-29",0,0,null,"aseemo","Mohanty","Aseema",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,963418,"resolved","jane_sha","Helped incoming freshman install new certificate","Nobody",null,null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"markness",242800,"2009-07-21","markness","2009-07-21",0,0,null,"jane_sha","Shapiro","Jane",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,973144,"resolved","dragana","Helped client install cert on Firefox","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"markness",242800,"2009-07-31","markness","2009-07-31",0,0,null,"dragana","Zubcevic","Dragana",243000,"Plasma Science and Fusion Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,967831,"open","markartz","Unable to establish secure connection to web.mit.edu","Nobody","2009-07-29",null,null,null,null,"2009-07-27",null,null,0,595,"markartz",1,"2009-07-27","fbaars","2009-07-30",0,null,null,"markartz","Artz","Mark",1,"Civil and Environmental Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,967831,"open","markartz","Unable to establish secure connection to web.mit.edu","Nobody","2009-07-29",null,null,null,null,"2009-07-27",null,null,0,595,"markartz",1,"2009-07-27","fbaars","2009-07-30",0,null,null,"markartz","Artz","Mark",1,"Civil and Environmental Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,963363,"resolved","baptist@mit.edu","Question concerning Abstract text in MS word","Nobody","2009-07-21",null,"2009-07-21",null,"2009-07-22","2009-07-21","2009-07-22",null,1,595,"aibarton",242800,"2009-07-21","aibarton","2009-07-22",0,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,952637,"resolved","rdavine","Install Updates appears in Shutdown menu","Nobody","2009-07-09",null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"aibarton",242800,"2009-07-09","fbaars","2009-07-09",0,0,null,"rdavine","Davine","Robert",264000,"Nuclear Reactor Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,969534,"resolved","pgf","Restore deleted email ? (pgf on po9)","Nobody",null,null,null,null,"2009-07-29","2009-07-28","2009-07-28","2009-07-28",0,595,"aibarton",242800,"2009-07-28","jmorzins","2009-07-29",0,1,1,"pgf","Fuller","Patricia",401812,"List Visual Arts Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,971667,"resolved","lmeinke","Moving Files from a Specific Folder in Apple Mail","Nobody","2009-07-30",null,"2009-07-31",null,"2009-07-31","2009-07-30","2009-07-31",null,0,595,"aibarton",242800,"2009-07-30","aibarton","2009-07-31",0,1,null,"lmeinke","Meinke","Linda",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,965339,"resolved","abraham.mcallister@gmail.com","Problem with athena mail","brel","2009-07-23",null,"2009-07-23",null,"2009-07-24","2009-07-23","2009-07-23",null,0,595,"N/A",null,"2009-07-23","brel","2009-07-24",0,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,952627,"resolved","booma","can't access web outside of mit domain via ethernet","Nobody","2009-07-16",null,null,null,"2009-07-23","2009-07-09","2009-07-23",null,13,595,"booma",266300,"2009-07-09","fbaars","2009-07-23",0,14,null,"booma","Booma","Gregory",266300,"MIT Sea Grant College Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,953910,"resolved","araucci","Certificate: Problem downloading Web Certificates","Nobody",null,null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"aibarton",242800,"2009-07-10","aibarton","2009-07-10",0,0,null,"araucci","Raucci","Aldo",874100,"Audio Visual Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,951348,"resolved","bis","Help with Microsoft Word","Nobody","2009-07-08",null,null,null,"2009-07-16","2009-07-08","2009-07-16",null,7,595,"aibarton",242800,"2009-07-08","fbaars","2009-07-16",0,8,null,"bis","Singer","Irving",94000,"Linguistics & Philosophy","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,955723,"resolved","alarkin","Fwd: Delayed Mail (still being retried)","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,731,"alarkin",5,"2009-07-13","fbaars","2009-07-13",0,0,0,"alarkin","Larkin","Angelyn",5,"Chemistry","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,954055,"resolved","kangiser","ecat cert issues","Nobody",null,null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"thorn",242800,"2009-07-10","thorn","2009-07-15",0,0,null,"kangiser","Kangiser","Suzanne",161000,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,958645,"resolved","fiore","Problem Access the SAP TEM Online Course Catalogue Using Linux","Nobody","2009-07-15",null,null,null,"2009-07-23","2009-07-15","2009-07-23",null,7,595,"veal",392000,"2009-07-15","fbaars","2009-07-23",0,8,null,"fiore","Fiore","Catherine",243000,"Plasma Science and Fusion Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," 3.2.3",1,972913,"resolved","whitehea","certs not working","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,595,"thorn",242800,"2009-07-31","thorn","2009-07-31",0,0,null,"whitehea","Whitehead","Susan",61000,"Aeronautics and Astronautics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,959706,"resolved","jsjacobs","can't see comments in ppt file created by colleague","Nobody",null,null,null,null,"2009-07-16","2009-07-16","2009-07-16",null,0,595,"thorn",242800,"2009-07-16","thorn","2009-07-16",0,0,null,"jsjacobs","Jacobs","Joshua",60500,"MIT-Portugal Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,955570,"resolved","adolan","Observation:  Delayed Mail (still being retried)","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,595,"adolan",423000,"2009-07-13","fbaars","2009-07-13",0,0,null,"adolan","Dolan","Allison",423000,"Audit Division","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," X-Win",1,945318,"resolved","agorham","X-Win32 8","Nobody","2009-07-02",null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"agorham",152000,"2009-07-01","fbaars","2009-07-02",1,1,null,"agorham","Gorham","Anne",152000,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,963405,"resolved","uyenle","License issue for arcmap","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"verick",242800,"2009-07-21","verick","2009-07-21",0,0,null,"uyenle","Le","Uyen",35000,"Urban Studies & Planning","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,958652,"resolved","vflidlid","cant open attachments from Windows Mail","Nobody","2009-07-21",null,null,null,"2009-07-22","2009-07-15","2009-07-15",null,0,595,"vflidlid",154500,"2009-07-15","fbaars","2009-07-22",0,7,null,"vflidlid","Flidlider","Vladimir",154500,"Brain & Cognitive Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,945837,"resolved","aperrott","looking for computer, can't find on GovConnection","Nobody","2009-07-01",null,null,null,"2009-07-01","2009-07-01","2009-07-01",null,0,595,"aperrott",151000,"2009-07-01","mresnick","2009-07-01",0,0,null,"aperrott","Perrotta","Allison",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,964912,"resolved","bskim19","How can I keep using my e-mail account after my stay in MIT?","Nobody","2009-07-22",null,null,null,"2009-07-22","2009-07-22","2009-07-22",null,0,595,"bskim19",null,"2009-07-22","rmperez","2009-07-22",0,0,null,"bskim19","Kim","Byeong-Su",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,953477,"resolved","brian_c","VirusScan Question","Nobody","2009-07-10",null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"brian_c",10,"2009-07-09","fbaars","2009-07-10",1,1,null,"brian_c","Chmielowiec","Brian",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,967148,"resolved","bbrown","Emailing large image files","Nobody","2009-07-28",null,null,null,"2009-07-29","2009-07-24","2009-07-24",null,0,595,"bbrown",402100,"2009-07-24","rmperez","2009-07-29",0,5,null,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,969725,"resolved","jgulbicki@ll.mit.edu","warehouse access failing","Nobody","2009-07-28",null,"2009-07-28",null,"2009-07-28","2009-07-28","2009-07-28",null,0,595,"bbrids",242800,"2009-07-28","bbrids","2009-07-29",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,972930,"resolved","groisser","client needs assistance renewing certificates","Nobody",null,null,"2009-07-31",null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,604,"blang",242800,"2009-07-31","blang","2009-07-31",0,0,0,"groisser","Groisser","Leon",31000,"Architecture","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,972709,"resolved","lmeinke","client having probs","finney","2009-07-31",null,null,null,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,604,"blang",242800,"2009-07-31","fbaars","2009-07-31",0,0,0,"lmeinke","Meinke","Linda",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,966694,"resolved","cjet","Fwd: Dangerous Spam? - Fwd: finally :)","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,595,"cjet",35000,"2009-07-24","thorn","2009-07-24",null,0,null,"cjet","Espinoza-Toro","Carlos",35000,"Urban Studies & Planning","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,968386,"resolved","binlu","po 10 .mit.edu - Microsoft outlook","Nobody","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28",null,0,595,"binlu",6,"2009-07-27","fbaars","2009-07-28",1,1,null,"binlu","Lu","Bin",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,963144,"resolved","kmandal","mail - near quota","Nobody",null,null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"brel",2,"2009-07-21","brel","2009-07-21",0,0,null,"kmandal","Mandal","Krishna",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag"," Stellar",1,946631,"resolved","lroldan","how to send 400mb file securely to students","Nobody","2009-07-07",null,null,null,"2009-07-13","2009-07-02","2009-07-13",null,9,595,"brel",2,"2009-07-02","fbaars","2009-07-13",0,11,null,"lroldan","Roldan","Leslie Ann",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,969573,"resolved","cduhart","DHL help","Nobody","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28",null,0,595,"cduhart",65000,"2009-07-28","fbaars","2009-07-28",0,0,null,"cduhart","Duhart-Richburg","Chevalley",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,971624,"resolved","cfickett","add account for sending mail","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-30","2009-07-30",null,0,595,"cfickett",490000,"2009-07-30","mresnick","2009-07-30",0,0,null,"cfickett","Fickett","Caroline",490000,"Office of the VP for Institute Affairs","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,951543,"resolved","gchen2","cannot connect to remote pc","Nobody",null,null,"2009-07-09",null,"2009-07-16","2009-07-08","2009-07-16",null,7,595,"brel",2,"2009-07-08","fbaars","2009-07-16",0,8,null,"gchen2","Chen","Gang",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,954202,"resolved","s_rod","TSM unlock request and password reset","Nobody",null,null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"cgresham",242800,"2009-07-10","cgresham","2009-07-10",0,0,null,"s_rod","Rodrigue","Sebastien",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,946450,"resolved","emazique","Dead Drop?","Nobody",null,null,"2009-07-02",null,"2009-07-09","2009-07-02","2009-07-09",null,7,595,"brel",2,"2009-07-02","fbaars","2009-07-09",0,7,null,"emazique","Mazique","Earnest",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,946848,"resolved","hadar","DHCP Registration","Nobody",null,null,null,null,"2009-07-02","2009-07-02","2009-07-02",null,0,595,"brel",2,"2009-07-02","drews","2009-07-02",0,0,null,"hadar","Steinberg","Hadar",158000,"Physics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,956990,"resolved","vrw10@ucs.cam.ac.uk","Brief Visit","Nobody","2009-07-14",null,null,null,"2009-07-15","2009-07-14","2009-07-14",null,0,595,"N/A",null,"2009-07-14","fbaars","2009-07-15",0,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,972549,"resolved","wangdi","Certificate","Nobody","2009-08-06",null,null,null,"2009-08-07","2009-07-31","2009-08-07",null,7,595,"wangdi",159300,"2009-07-31","fbaars","2009-08-07",0,7,null,"wangdi","Wangdi","Tsering",159300,"Picower Institute for Learning & Memory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,968527,"resolved","tnewton","certificate failed","Nobody","2009-07-27",null,null,null,"2009-07-27","2009-07-27","2009-07-27",null,0,595,"tnewton",264000,"2009-07-27","fbaars","2009-07-27",0,0,null,"tnewton","Newton","Thomas",264000,"Nuclear Reactor Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows Vista",1,959453,"resolved","ykwjoel","reinstalled os, now function keys don't work properly","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-16","2009-07-23",null,6,595,"robinb",242800,"2009-07-16","fbaars","2009-07-23",0,7,null,"ykwjoel","Yang","Joel",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,965269,"resolved","yoo@byoo.net","Mail account problem","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"N/A",null,"2009-07-23","fbaars","2009-07-23",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version"," 10.5.7",1,951817,"resolved","fizz","remote client agent could not be started","rmperez",null,null,null,null,"2009-07-08","2009-07-08","2009-07-08",null,0,595,"rmperez",6,"2009-07-08","rmperez","2009-07-08",0,0,null,"fizz","Fizz","Robyn",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,957634,"resolved","robertac","[Fwd: Delivery Delayed: Hi there]","Nobody","2009-07-15",null,null,null,"2009-07-15","2009-07-15","2009-07-15",null,0,595,"robertac",242800,"2009-07-14","peloquin","2009-07-15",1,1,null,"robertac","Crumrine","Roberta",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,953146,"waiting","rmperez","Dell windows 7 upgrade","rmperez",null,null,"2009-07-09",null,null,null,null,null,2,595,"rmperez",6,"2009-07-09","rmperez","2009-07-09",null,null,null,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,952913,"resolved","lenhart","reset kerberos password...","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09",null,0,595,"robinb",242800,"2009-07-09","robinb","2009-07-09",0,0,null,"lenhart","Lenhart","Kerrie",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,965395,"resolved","pmosley","email not working","Nobody",null,null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,0,null,"pmosley","Mosley","Paulette",247000,"Operations Research Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",3,1,955939,"resolved","lupo","trying to access bldg. services page, can't","Nobody",null,null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,595,"robinb",242800,"2009-07-13","robinb","2009-07-13",0,0,null,"lupo","Browne","Leonard",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,965928,"resolved","schaos","Online form and databse","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-24","2009-07-24",null,0,595,"schaos",91000,"2009-07-23","drews","2009-07-29",1,1,null,"schaos","Chaos","Suzanne",91000,"Economics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,965259,"resolved","vibink","MIT Email problem","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"vibink",2,"2009-07-23","lmrobin","2009-07-23",0,0,null,"vibink","Kundukulam","Vibin",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,965409,"resolved","kangiser","can't get email","Nobody",null,null,"2009-07-23",null,"2009-07-23","2009-07-23","2009-07-23",null,0,595,"robinb",242800,"2009-07-23","robinb","2009-07-23",0,0,null,"kangiser","Kangiser","Suzanne",161000,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,947279,"resolved","saz","Off campus MITnet access","Nobody",null,null,null,null,"2009-07-06","2009-07-06","2009-07-06",null,0,595,"saz",10,"2009-07-03","fbaars","2009-07-06",3,3,null,"saz","Umer","Shahab",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Safari",1,971145,"resolved","mcelheny","safari certs install","Nobody",null,null,"2009-07-29",null,"2009-07-29",null,"2009-07-29",null,0,595,"thorn",242800,"2009-07-29","thorn","2009-07-29",null,0,null,"mcelheny","McElheny","Victor",97000,"Prog in Science, Technology, & Society","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Spam Screening",1,954640,"resolved","unlocked","Fwd: Delayed Mail (still being retried)","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,9,"unlocked","21L","2009-07-10","doczi","2009-07-13",3,3,0,"unlocked","Schmiedl","Eric","21L","Literature","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Other",1,954493,"resolved","hardsog","TSM TCPIP communications error","Nobody",null,null,null,null,"2009-07-10","2009-07-10","2009-07-10",null,0,595,"rmperez",6,"2009-07-10","rmperez","2009-07-10",0,0,null,"hardsog","Hardsog","James",62000,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,951560,"resolved","mwalke","Account renewal","rmperez",null,null,null,null,"2009-07-08","2009-07-08","2009-07-08",null,0,595,"rmperez",6,"2009-07-08","rmperez","2009-07-08",0,0,null,"mwalke","Walke","Marian",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,962597,"resolved","zhwang","[istweb] Windows Vista Activation Server down","Nobody","2009-07-21",null,null,null,"2009-07-21","2009-07-21","2009-07-21",null,0,595,"zhwang",267000,"2009-07-20","fbaars","2009-07-21",1,1,null,"zhwang","Wang","Zheng",267000,"Research Laboratory of Electronics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version"," 10.5.6",1,951910,"resolved","baptist@mit.edu","adding printer for 10.5","Nobody","2009-07-08",null,null,null,"2009-07-08","2009-07-08","2009-07-08",null,0,595,"rmperez",6,"2009-07-08","rmperez","2009-07-08",0,0,null,"N/A"]
[2971,"Help Desk::Customercare",null,"Special Tag",null,1,951244,"resolved","khessler","survey feedback about 945060","Nobody","2009-07-16",null,null,null,"2009-07-16","2009-07-16","2009-07-16",null,0,2971,"khessler",3,"2009-07-08","doczi","2009-07-16",8,8,null,"khessler","Hessler","Kirsten",3,"Materials Science and Eng","Current Student"]
[2971,"Help Desk::Customercare",null,"Special Tag",null,1,969029,"new","cjseto","survey feedback about 955315","Nobody",null,null,null,null,null,null,null,null,0,2971,"cjseto",320000,"2009-07-27","cjseto","2009-07-27",null,null,null,"cjseto","Seto","Carolyn",320000,"MIT Energy Initiative","Current Employee"]
[2971,"Help Desk::Customercare",null,"OS Version",null,1,968891,"new","arolfe","survey feedback about 965908","Nobody",null,null,null,null,null,null,null,null,0,2971,"arolfe",67900,"2009-07-27","arolfe","2009-07-27",null,null,null,"arolfe","Rolfe","Philip",67900,"Comp Sci & Artificial Intelligence Lab","Current Employee"]
[598,"Help Desk::HDweb","Help Desk","OS Version",null,1,952592,"resolved","mcollette@mit.edu","Dreamweaver: Host Directory Location","Nobody",null,null,null,null,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,595,"jeff2012",18,"2009-07-09","jeff2012","2009-07-09",0,0,0,"N/A"]
[598,"Help Desk::HDweb","Help Desk","Method"," E-Mail",1,961491,"resolved","alexiss",".htaccess file","Nobody",null,null,null,null,"2009-07-28","2009-07-20","2009-07-28","2009-07-20",5,595,"alexiss",11,"2009-07-19","livelife","2009-07-28",1,9,8,"alexiss","Schulman","Alexis",11,"Urban Studies and Planning","Current Student"]
[598,"Help Desk::HDweb","Help Desk","Software Version",null,1,969719,"resolved","helia","Uploading to the web","Nobody","2009-07-29",null,null,null,"2009-07-29","2009-07-28","2009-07-28","2009-07-29",0,595,"dtemp",7,"2009-07-28","livelife","2009-07-29",0,1,0,"helia","Jalili","Helia",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[601,"Help Desk::Mobile Devices","Help Desk","OS Version",null,1,949505,"resolved","rileyh","Suggested Hermes change: installing mitca.cer on Windows Mobile 6 device","amunch",null,null,"2009-07-07",null,"2009-07-07",null,"2009-07-07","2009-07-07",0,595,"rileyh",409000,"2009-07-06","amunch","2009-07-07",null,1,0,"rileyh","Hart","Susan",409000,"Human Resources","Current Employee"]
[602,"Help Desk::Presales","Help Desk","Special Tag",null,1,962660,"resolved","thmartin","Dell laptop warranty?","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-20",0,595,"thmartin",null,"2009-07-20","blang","2009-07-23",3,3,3,"thmartin","Martin","Thomas",null,null,"Non Current Student"]
[602,"Help Desk::Presales","Help Desk","Method"," E-Mail",1,956614,"resolved","sandon@us.ibm.com","recommended laptops","Nobody","2009-07-28",null,null,null,"2009-07-28","2009-07-15","2009-07-15","2009-07-14",0,595,"N/A",null,"2009-07-13","blang","2009-07-28",2,15,14,"N/A"]
[602,"Help Desk::Presales","Help Desk","Software Version",null,1,949587,"resolved","jpier","computer advice","Nobody","2009-07-07",null,null,null,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,595,"jpier",null,"2009-07-06","livelife","2009-07-07",1,1,0,"jpier","Pier","Jason",null,null,"Non Current Student"]
[602,"Help Desk::Presales","Help Desk","Software"," Buying Advice",1,962660,"resolved","thmartin","Dell laptop warranty?","Nobody","2009-07-23",null,null,null,"2009-07-23","2009-07-23","2009-07-23","2009-07-20",0,595,"thmartin",null,"2009-07-20","blang","2009-07-23",3,3,3,"thmartin","Martin","Thomas",null,null,"Non Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS"," Linux",1,949254,"resolved","ferretti","Possible hard drive failure","Nobody","2009-07-09",null,null,null,"2009-07-10","2009-07-06","2009-07-10","2009-07-06",2,595,"mresnick",6,"2009-07-06","katelind","2009-07-10",0,4,4,"ferretti","Ferretti","Andrea",66000,"Materials Science and Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software"," Hardware",1,964952,"open","blang@MIT.EDU","client reports posible h/w probs with T43 laptop","Nobody","2009-07-23",null,null,null,"2009-07-28","2009-07-22","2009-07-23","2009-07-22",0,604,"blang",242800,"2009-07-22","aswift","2009-07-29",0,6,6,"N/A"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,972167,"resolved","einstein","word non-english spellchecker","Nobody",null,null,null,null,"2009-07-31","2009-07-30","2009-07-31","2009-07-30",0,595,"jmorzins",242800,"2009-07-30","livelife","2009-07-31",0,1,1,"einstein","Einstein","Herbert",63000,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,965770,"resolved","samarth@sloan.mit.edu","Dell d820 shuts down when playing DVD","Nobody","2009-07-24",null,null,null,"2009-07-24","2009-07-23","2009-07-24","2009-07-23",0,595,"rmperez",6,"2009-07-23","katelind","2009-07-24",0,1,1,"N/A"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows XP",1,969578,"resolved","cpotak","Dell desktop can't connect to Internet","Nobody","2009-07-29",null,null,null,"2009-07-30","2009-07-28","2009-07-30",null,0,599,"bdoyle",242800,"2009-07-28","bdoyle","2009-07-30",0,2,null,"cpotak","Potak","Charlotte",154500,"Brain & Cognitive Sciences","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS"," Mac OS X",1,955675,"open","dinc","client would like a 500GB 7200 RPM drive in 2008 MacBook pro 15\"","Nobody","2009-08-06",null,null,null,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,595,"livelife",242800,"2009-07-13","dinc","2009-08-06",0,0,0,"dinc","Dinc","Ihsan",121000,"Sloan School of Management","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software"," Hardware",1,959620,"open","mrapa","Macbook Pro boots to a black screen","Nobody","2009-08-06",null,null,null,null,"2009-07-16",null,"2009-07-16",17,595,"mrapa",93610,"2009-07-16","mrapa","2009-08-06",0,null,null,"mrapa","Rapa","Michael",93610,"Comparative Media Studies","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,970767,"open","jbelbin","Order Battery for Lenovo X61","Nobody","2009-08-05",null,null,null,null,"2009-07-31",null,null,5,599,"jbelbin",62000,"2009-07-29","jbelbin","2009-08-05",2,null,null,"jbelbin","Belbin","Jean",62000,"Chemical Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform",null,1,956216,"resolved","yinuo","Hard drive disconnected","Nobody",null,null,null,null,"2009-07-13","2009-07-13","2009-07-13",null,0,599,"mresnick",6,"2009-07-13","mresnick","2009-07-13",0,0,null,"yinuo","Qian","Yinuo",6,"Electrical Eng & Computer Sci","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,962554,"resolved","welliott@alum.mit.edu","certificate password problems","cgresham",null,null,"2009-07-20",null,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,595,"cgresham",242800,"2009-07-20","cgresham","2009-07-20",0,0,0,"N/A"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,952607,"resolved","gng","Wet computer, back up hard drive","Nobody","2009-07-27",null,"2009-07-15",null,"2009-07-27","2009-07-09","2009-07-09","2009-07-09",0,595,"jchen123",6,"2009-07-09","bbrids","2009-08-04",0,18,18,"gng","Ng","Gene-Hua",63000,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,968282,"resolved","jbelbin","D630C with a systemboard failure","Nobody",null,null,null,null,"2009-08-03","2009-07-27","2009-08-03",null,6,599,"aswift",242800,"2009-07-27","legand","2009-08-03",0,7,null,"jbelbin","Belbin","Jean",62000,"Chemical Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,964293,"resolved","locutus","iMac optical drive doesn't work","Nobody","2009-07-29",null,null,null,"2009-07-30","2009-07-22","2009-07-30","2009-07-22",8,595,"doczi",242800,"2009-07-22","legand","2009-07-30",0,8,8,"locutus","Leiserson","Charles",31000,"Architecture","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows Vista",1,964202,"resolved","jchenlia","Problems with keyboard, light indicators","Nobody","2009-07-22",null,null,null,"2009-07-23","2009-07-22","2009-07-23",null,0,599,"legand",242800,"2009-07-22","rmperez","2009-07-23",0,1,null,"jchenlia","Chen-Liang","Jane",10,"Chemical Engineering","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,958626,"resolved","dagmar","Possible bad DVD burner","Nobody","2009-07-17",null,null,null,"2009-07-21","2009-07-15","2009-07-21","2009-07-15",4,595,"dtemp",7,"2009-07-15","robinb","2009-07-21",0,6,6,"dagmar","Trantinova","Dagmar",121000,"Sloan School of Management","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,969824,"resolved","akozlov","Blue screens","Nobody",null,null,"2009-07-28",null,"2009-07-31","2009-07-28","2009-07-31",null,2,599,"katelind",242800,"2009-07-28","katelind","2009-07-31",0,3,null,"akozlov","Kozlov","Alexander",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,973055,"waiting","manova","Blue screens","bbrids","2009-08-06",null,null,null,null,"2009-07-31",null,null,2,599,"katelind",242800,"2009-07-31","mvan","2009-08-07",0,null,null,"manova","Okoh","Andrew",15,"Management","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,970803,"resolved","lensman","trouble booting, suspected memory issue","Nobody","2009-07-30",null,null,null,"2009-07-30","2009-07-29","2009-07-30",null,1,599,"katelind",242800,"2009-07-29","katelind","2009-07-30",0,1,null,"lensman","Coveney","Thomas",69500,"Center for Transportation & Logistics","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows Vista",1,961465,"waiting","diskin","HP Vista computer won't turn on past start menu screen","Nobody","2009-07-27",null,null,null,null,"2009-07-20",null,"2009-07-27",7,595,"diskin",3,"2009-07-19","mvan","2009-07-28",1,null,null,"diskin","Diskin","Melissa",3,"Materials Science and Eng","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," Macintosh",1,973259,"resolved","akaestli","renewing certificates in safari and firefox","Nobody",null,null,null,null,"2009-07-31","2009-07-31","2009-07-31",null,0,599,"edd_d",8,"2009-07-31","edd_d","2009-07-31",0,0,null,"akaestli","Kaestli","Alicia",7,"Biology","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,966648,"waiting","padour","questions about his macbook pro","Nobody",null,null,null,null,null,"2009-07-24",null,"2009-07-24",7,595,"thorn",242800,"2009-07-24","cgresham","2009-07-29",0,null,null,"padour","Dourmashkin","Peter",158000,"Physics","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,957584,"resolved","N/A","D430 freezes, overheats","Nobody",null,null,null,null,"2009-07-20","2009-07-20","2009-07-20",null,0,599,"afdoland",null,"2009-07-14","aswift","2009-07-20",6,6,null,"N/A"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,969414,"waiting","chonde","Water damage to Dell XPS","Nobody","2009-08-06",null,null,null,"2009-07-31","2009-07-28","2009-07-31",null,6,599,"katelind",242800,"2009-07-28","jronald","2009-08-07",0,3,null,"chonde","Chonde","Daniel","HST","Health Sciences & Technology","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,951609,"resolved","rheiser","Apple Monitor needs repair....","Nobody","2009-07-14",null,null,null,"2009-07-22","2009-07-13","2009-07-22",null,6,599,"rheiser",410060,"2009-07-08","jronald","2009-07-22",5,14,null,"rheiser","Heiser","Rebecca",410060,"Office of Development Services","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,968796,"resolved","clay","Dell optiplex 745 amber light, loud PSU","Nobody","2009-08-05",null,null,null,"2009-08-07","2009-07-27","2009-08-07",null,7,599,"jronald",242800,"2009-07-27","katelind","2009-08-07",0,11,null,"clay","Ward","Clayton",409000,"Human Resources","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,954521,"waiting","jkaderka","black screen after logging in","Nobody",null,null,null,null,null,"2009-07-10",null,"2009-07-10",8,595,"kwitt",242800,"2009-07-10","fbaars","2009-07-16",0,null,null,"jkaderka","Kaderka","Justin",16,"Aeronautics and Astronautics","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,953202,"resolved","susanmv","Would like damaged Dell laptop case repaired","Nobody","2009-07-22",null,null,null,"2009-07-23","2009-07-09","2009-07-10","2009-07-09",6,595,"markness",242800,"2009-07-09","katelind","2009-07-23",0,14,14,"susanmv","Virgem","Susan",17,"Political Science","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,960904,"resolved","tmitra","Downgrading Vista to XP","Nobody","2009-07-22",null,null,null,"2009-07-23","2009-07-17","2009-07-22","2009-07-20",2,595,"drews",6,"2009-07-17","edd_d","2009-07-23",0,6,3,"tmitra","Mitra-Ganguli","Tora",400600,"McGovern Institute for Brain Research","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,963945,"resolved","tahur@gmail.com","¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿ ¿¿a¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿","Nobody",null,null,"2009-07-22",null,"2009-07-22",null,"2009-07-22",null,0,599,"N/A",null,"2009-07-22","bbrids","2009-07-24",null,0,null,"N/A"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,966520,"resolved","fexis@rambler.ru","¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿","Nobody",null,null,"2009-07-24",null,"2009-07-24",null,"2009-07-24",null,0,599,"N/A",null,"2009-07-24","bbrids","2009-07-24",null,0,null,"N/A"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,955913,"resolved","xindis","Dell freezes","Nobody","2009-07-13",null,null,null,"2009-07-16","2009-07-13","2009-07-16",null,2,599,"katelind",242800,"2009-07-13","katelind","2009-07-16",0,3,null,"xindis","Song","Xindi",7,"Biology","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,970945,"resolved","sweeneym","Dropped laptop, damaged casing","Nobody","2009-08-06",null,null,null,"2009-08-06","2009-07-29","2009-08-06",null,6,599,"katelind",242800,"2009-07-29","katelind","2009-08-06",0,8,null,"sweeneym","Goldsmith Sweeney","Marty",2,"Mechanical Engineering","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,951273,"resolved","fjk","iMac won't boot","Nobody","2009-07-14",null,null,null,"2009-07-14","2009-07-08","2009-07-14",null,5,599,"katelind",242800,"2009-07-08","jronald","2009-07-14",0,6,null,"fjk","Kreisel","Felix",243000,"Plasma Science and Fusion Center","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,954001,"resolved","ktierney","scan for viruses","Nobody",null,null,null,null,"2009-07-23","2009-07-10","2009-07-23",null,13,599,"edd_d",8,"2009-07-10","bbrids","2009-07-24",0,13,null,"ktierney","Tierney","Kevin",271100,"AMPS-Libraries","Current Employee"]
[603,"Help Desk::Tether/iPass","Help Desk","OS Version",null,1,947208,"resolved","lipoff","Tether Account Request","Nobody","2009-07-06",null,null,null,"2009-07-06","2009-07-06","2009-07-06","2009-07-05",0,595,"lipoff",5,"2009-07-02","robinb","2009-07-06",4,4,1,"lipoff","Lipoff","Samuel",5,"Chemistry","Current Student"]
[1371,"Help Desk::Trends","Trends and ticket sets the HD is monitoring","Method"," Voice",1,971730,"new","jchen9","po9 client has no access","Nobody",null,null,null,null,null,"2009-07-30",null,"2009-07-30",0,595,"livelife",242800,"2009-07-30","livelife","2009-07-30",0,null,null,"jchen9","Chen","Jian",6,"Electrical Eng & Computer Sci","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,966887,"resolved","mi20903","RHEL 5.2 x64","Nobody","2009-07-28",null,null,null,"2009-07-28","2009-07-28","2009-07-28",null,0,604,"mi20903",310000,"2009-07-24","blang","2009-07-28",4,4,null,"mi20903","DiLiberto","Michael",310000,"Lincoln Laboratory","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Special Tag",null,1,954502,"resolved","rcrowley","Metafile does not match checksum error","Nobody","2009-07-13",null,null,null,"2009-07-13","2009-07-10","2009-07-13","2009-07-10",0,595,"rmperez",6,"2009-07-10","blang","2009-07-13",0,3,3,"rcrowley","Crowley","Richard",401710,"Haystack Observatory","Current Employee"]
[811,"Network::Requests",null,"Method"," Voice",1,969641,"resolved","jwebst","ip conflict: 18.93.2.216","dfn","2009-07-29",null,"2009-07-28",null,"2009-07-29","2009-07-28","2009-07-29","2009-07-28",0,595,"jmorzins",242800,"2009-07-28","dfn","2009-07-29",0,1,1,"jwebst","Webster","Jason",400600,"McGovern Institute for Brain Research","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,959743,"resolved","ccasso","DNS transfer request.","Nobody","2009-07-17",null,null,null,"2009-07-17","2009-07-17","2009-07-17",null,0,811,"ccasso",121000,"2009-07-16","hoffmann","2009-07-17",1,1,null,"ccasso","Casso","Christopher",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,988622,"resolved","N/A","AutoReply: Wiki Request for 21F.036","Nobody",null,null,"2009-08-19",null,"2009-08-19",null,"2009-08-19",null,0,34,"N/A",null,"2009-08-19","gpeltecu","2009-08-19",null,0,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,996740,"resolved","N/A","AutoReply: Wiki Request for mindandhand","Nobody",null,null,"2009-08-28",null,"2009-08-28",null,"2009-08-28",null,0,34,"N/A",null,"2009-08-27","gpeltecu","2009-08-28",null,1,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,991593,"resolved","N/A","AutoReply: Wiki Request for 21W.747.1","Nobody",null,null,"2009-08-24",null,"2009-08-24",null,"2009-08-24",null,0,34,"N/A",null,"2009-08-22","gpeltecu","2009-08-24",null,2,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,984756,"resolved","N/A","AutoReply: Wiki Request for 3.23","Nobody",null,null,"2009-08-14",null,"2009-08-14",null,"2009-08-14",null,0,34,"N/A",null,"2009-08-14","gpeltecu","2009-08-14",null,0,null,"N/A"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,997366,"open","langton","image displaying too large on Stellar site","Nobody","2009-08-28",null,"2009-08-28",null,null,"2009-08-28",null,"2009-08-28",0,595,"goguen",242800,"2009-08-28","gpeltecu","2009-08-28",0,null,null,"langton","Langton","Rae",94000,"Linguistics & Philosophy","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,977757,"resolved","hoag","Note associated with Site Created for 11.497","Nobody",null,null,"2009-08-06",null,"2009-08-06",null,"2009-08-06","2009-08-06",0,595,"hoag",35000,"2009-08-06","gpeltecu","2009-08-06",null,0,0,"hoag","Hoag","Kathleen",35000,"Urban Studies & Planning","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,994566,"resolved","lgay","Stellar Course Listing Issue","Nobody","2009-08-26",null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,34,"lgay",121000,"2009-08-26","gpeltecu","2009-08-26",0,0,null,"lgay","Gay","Laura",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,992422,"resolved","hanwei_h","SMA Course Materials Page Fall 2009 Links","Nobody","2009-09-01",null,null,null,"2009-09-08","2009-08-24","2009-09-08",null,0,34,"gpeltecu",null,"2009-08-24","gpeltecu","2009-09-08",0,15,null,"hanwei_h","Hsieh","Hanwei",null,null,"Moira Account"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,981040,"resolved","aed","Note associated with Site Created for 15.389A","Nobody",null,null,"2009-08-12",null,"2009-08-12",null,"2009-08-12","2009-08-10",0,595,"aed",121000,"2009-08-10","gpeltecu","2009-08-12",null,2,2,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,985269,"resolved","aed","Question re. Fall 09  15.401  AB, CD, EF","jchiang","2009-08-18",null,"2009-08-14",null,"2009-08-18","2009-08-14","2009-08-18",null,0,34,"aed",121000,"2009-08-14","jchiang","2009-08-18",0,4,null,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,999421,"resolved","pesetsk","expedite request for 52990 for 24.993 please","carlyn","2009-09-01",null,null,null,"2009-09-01","2009-08-31","2009-09-01","2009-08-31",0,595,"ruadh",242800,"2009-08-31","carlyn","2009-09-01",0,1,1,"pesetsk","Pesetsky","David",94000,"Linguistics & Philosophy","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,982896,"resolved","ackemp","Note associated with Site Created for 21F.223.03","gpeltecu","2009-08-20",null,"2009-08-14",null,"2009-08-20","2009-08-12","2009-08-20","2009-08-12",0,595,"ackemp",93300,"2009-08-12","gpeltecu","2009-08-20",0,8,8,"ackemp","Kemp","Ann",93300,"Foreign Languages & Literature Section","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,994819,"resolved","aed","Link issue in Stellar?","Nobody","2009-08-27",null,null,null,"2009-08-27","2009-08-26","2009-08-27","2009-08-26",0,595,"aed",121000,"2009-08-26","jchiang","2009-08-27",0,1,1,"aed","Downing","Alice",121000,"Sloan School of Management","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,978248,"resolved","arman","problem with installation of student-version MATLAB 2008a (Windows)","Nobody","2009-08-24",null,"2009-08-07",null,"2009-09-03","2009-08-07","2009-09-03","2009-08-07",18,595,"arman",6,"2009-08-06","mikemp","2009-09-03",1,28,27,"arman","Hajati","Arman",6,"Electrical Eng & Computer Sci","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method",null,1,992799,"waiting","slevet","accessing my lockers","Nobody","2009-09-18",null,"2009-08-24",null,"2009-09-03","2009-08-24","2009-09-03","2009-08-24",20,595,"slevet",93300,"2009-08-24","mikemp","2009-09-18",0,10,10,"slevet","Levet","Sabine",93300,"Foreign Languages & Literature Section","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,992175,"resolved","macardin","restore question....","Nobody","2009-08-24",null,null,null,"2009-08-25","2009-08-24","2009-08-25","2009-08-24",0,595,"robinb",242800,"2009-08-24","jmorzins","2009-08-25",0,1,1,"macardin","Cardin","Michel-Alex.","ESD","Engineering Systems Division","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,992235,"resolved","hansdiet","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-08-24",null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,596,"hansdiet",null,"2009-08-24","robinb","2009-08-24",0,0,null,"hansdiet","Dietrich","Hans",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,992240,"resolved","hansdiet","Form submission from: TSM Backup: Change Owner or Machine Name","Nobody","2009-08-24",null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,596,"hansdiet",null,"2009-08-24","robinb","2009-08-24",0,0,null,"hansdiet","Dietrich","Hans",null,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,974783,"resolved","blm","FW: check on TSM for JoAnne Stubbe?","Nobody","2009-08-21",null,null,null,"2009-09-01","2009-08-04","2009-08-24",null,17,596,"davek",242800,"2009-08-03","robinb","2009-09-01",1,29,null,"blm","McClanahan","Betty",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,992175,"resolved","macardin","restore question....","Nobody","2009-08-24",null,null,null,"2009-08-25","2009-08-24","2009-08-25","2009-08-24",0,595,"robinb",242800,"2009-08-24","jmorzins","2009-08-25",0,1,1,"macardin","Cardin","Michel-Alex.","ESD","Engineering Systems Division","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS"," Mac OS X",1,976928,"resolved","wendell","Trouble running TSM 5.5 for MAC OS 10.5.7","Nobody","2009-08-18",null,null,null,"2009-08-25","2009-08-05","2009-08-05","2009-08-06",19,595,"wendell",153000,"2009-08-05","robinb","2009-08-25",0,20,19,"wendell","Pendleton","Mark",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,987595,"resolved","ftung","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-18",null,null,null,"2009-08-18","2009-08-18","2009-08-18",null,0,596,"ftung",151000,"2009-08-18","robinb","2009-08-18",0,0,null,"ftung","Tung","Shue-Fen",151000,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,994300,"resolved","avivas","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-08-26",null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,596,"avivas","NONE","2009-08-25","robinb","2009-08-26",1,1,null,"avivas","Siegel","Aviva","NONE","Freshmen","Current Student"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,978346,"resolved","blm","please check TSM for Professor JoAnne Stubbe","Nobody","2009-08-07",null,null,null,"2009-08-17","2009-08-06","2009-08-07","2009-08-06",0,595,"blm",152000,"2009-08-06","robinb","2009-08-17",0,11,11,"blm","McClanahan","Betty",152000,"Chemistry","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,980260,"resolved","medavies","done - DELETE node ACAD-1 on B, 09/12/2009","Nobody","2009-08-12",null,null,null,"2009-09-14","2009-08-12","2009-09-14",null,30,596,"medavies",445000,"2009-08-10","jmorzins","2009-09-14",2,35,null,"medavies","Davies","Matthew",445000,"Office of Faculty Support","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Special Tag",null,1,995246,"waiting","kross","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-08-26","2009-09-25",null,null,null,"2009-08-26",null,null,2,596,"kross",31000,"2009-08-26","blang","2009-08-26",0,null,null,"kross","Ross","Kathleen",31000,"Architecture","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Platform",null,1,980906,"resolved","jamchugh","Form submission from: TSM Backup: Request a TSM Backup Filespace Report for Your Department","Nobody","2009-08-10",null,null,null,"2009-08-12","2009-08-10","2009-08-10",null,0,596,"tallen",121000,"2009-08-10","jmorzins","2009-08-12",0,2,null,"jamchugh","McHugh","Joanne",121000,"Sloan School of Management","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,977556,"waiting","jkhabia@MIT.EDU","ICA help","Nobody","2009-09-15",null,null,null,null,"2009-08-06",null,"2009-08-06",42,595,"N/A",null,"2009-08-06","lmrobin","2009-09-15",0,null,null,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,985296,"resolved","emiko","VWR checkout not logging in?","Nobody","2009-08-17",null,null,null,"2009-08-17","2009-08-14","2009-08-17","2009-08-14",2,595,"dtemp",7,"2009-08-14","ruadh","2009-08-17",0,3,3,"emiko","Fire","Emiko",151000,"Biology","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform"," Unknown",1,979852,"resolved","njyyang@gmail.com","problem with setting direct deposit","Nobody","2009-08-10",null,null,null,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,595,"N/A",null,"2009-08-09","jshang","2009-08-10",1,1,0,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,995291,"resolved","jandl.wisc@gmail.com","Error when accessing forms","Nobody","2009-08-27",null,null,null,"2009-08-27","2009-08-27","2009-08-27","2009-08-27",0,595,"N/A",null,"2009-08-26","ruadh","2009-08-27",1,1,0,"N/A"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,993549,"waiting","pvarley","SAP Payment Information","Nobody","2009-09-15",null,null,null,"2009-08-25","2009-08-25","2009-08-25","2009-08-25",22,595,"pvarley",60600,"2009-08-25","lmrobin","2009-09-15",0,0,0,"pvarley","Varley","Patricia",60600,"Microsystems Technology Laboratories","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Method"," E-Mail",1,989368,"resolved","tima","question about web.mit.edu/sapwebss/PS1/money_home.shtml","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-20","2009-08-20","2009-08-20",0,595,"tima",5,"2009-08-20","ruadh","2009-08-20",0,0,0,"tima","Zhiyentayev","Timur",5,"Chemistry","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS"," Mac OS X",1,983624,"waiting","diane@solonline.org","My MIT certificate doesn't work","Nobody","2009-09-16",null,null,null,null,"2009-08-14",null,"2009-08-17",32,595,"N/A",null,"2009-08-12","lmrobin","2009-09-16",2,null,null,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Software"," Firefox",1,980366,"resolved","margaret","Error in creating JV","Nobody",null,null,"2009-08-10",null,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,595,"arowe",11,"2009-08-10","aibarton","2009-08-10",0,0,0,"margaret","Edwards","Margaret",401800,"Office of the Provost","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform"," Unknown",1,998793,"resolved","crcox","client has questions concerning an SAP REQ / part order","Nobody","2009-09-01",null,null,null,"2009-09-01","2009-08-31","2009-09-01","2009-08-31",0,604,"blang",242800,"2009-08-31","aibarton","2009-09-01",0,1,1,"crcox","Cox","Casandra",5,"Chemistry","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,983237,"resolved","SPatterson@rle.mit.edu","SRS Vacation Tracker","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-08-12","2009-09-16","2009-08-12",30,595,"N/A",null,"2009-08-12","lmrobin","2009-09-16",0,35,35,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,983237,"resolved","SPatterson@rle.mit.edu","SRS Vacation Tracker","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-08-12","2009-09-16","2009-08-12",30,595,"N/A",null,"2009-08-12","lmrobin","2009-09-16",0,35,35,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Method"," Voice",1,990826,"resolved","hobbs","Editing Educational Hist. on SAPweb","Nobody",null,null,null,null,"2009-08-21","2009-08-21","2009-08-21","2009-08-21",0,595,"drews",6,"2009-08-21","ruadh","2009-08-21",0,0,0,"hobbs","Hobbs","Linn",66000,"Materials Science and Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Method"," Voice",1,974583,"resolved","icuevas","SAPweb Timesheets locked","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03","2009-08-07",0,595,"drews",6,"2009-08-03","aibarton","2009-08-07",0,0,-4,"icuevas","Cuevas","Idalia",406300,"OpenCourseWare","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,999257,"resolved","shufford","Client wishes to confirm CO on an unknown order","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-31","2009-08-31","2009-08-31",0,595,"rmperez",6,"2009-08-31","jshang","2009-08-31",0,0,0,"shufford","Hufford","Sarah",121000,"Sloan School of Management","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,986830,"resolved","wangyan","Order not received","Nobody",null,null,null,null,"2009-08-17","2009-08-17","2009-08-17","2009-08-17",0,595,"rmperez",6,"2009-08-17","rmperez","2009-08-17",0,0,0,"wangyan","Wang","Yan",66000,"Materials Science and Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,998722,"resolved","eleanor.r.cameron@gmail.com","SAPweb issues","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-31","2009-08-31","2009-08-31",0,595,"N/A",null,"2009-08-31","ruadh","2009-08-31",0,0,0,"N/A"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,996541,"resolved","bruer","Client does not see order with Vendor","Nobody","2009-09-15",null,null,null,"2009-09-15","2009-08-27","2009-09-15","2009-08-27",18,595,"rmperez",6,"2009-08-27","lmrobin","2009-09-15",0,19,19,"bruer","Bruer","Garrett",3,"Materials Science and Eng","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,987964,"resolved","gabamac","Needs authorization for Roles GUI access","Nobody","2009-08-19",null,null,null,"2009-08-19","2009-08-18","2009-08-19","2009-08-18",0,595,"markness",242800,"2009-08-18","jshang","2009-08-19",0,1,1,"gabamac","McCauley","Gabrielle",441100,"Office of Minority Education","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software"," SAP, SAPWeb",1,977325,"resolved","susang","Authorization error trying to reserve parking w/ SAPWeb","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05","2009-08-07",0,595,"markness",242800,"2009-08-05","aibarton","2009-08-07",0,0,-2,"susang","Rosevear","Susan",246000,"Center for Matl Science and Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,986533,"resolved","mattski","how to save warehouse files to retrieve on Mac","Nobody",null,null,"2009-08-17",null,"2009-08-17",null,"2009-08-17",null,0,597,"mattski",271000,"2009-08-17","ruadh","2009-08-17",null,0,null,"mattski","Sikorski","Matthew",271000,"Libraries","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,985670,"resolved","joshaw","setting up direct deposit","Nobody","2009-08-18",null,null,null,"2009-08-18","2009-08-17","2009-08-18","2009-08-17",0,595,"joshaw",20,"2009-08-15","jshang","2009-08-18",2,3,1,"joshaw","Shaw","Josephine",20,"Biological Engineering","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,991044,"resolved","EGT@space.MIT.EDU","Printing from SAPgui to eeee","Nobody","2009-09-15",null,null,null,"2009-09-16","2009-08-21","2009-09-16","2009-08-21",23,595,"lmrobin",242800,"2009-08-21","jshang","2009-09-16",0,26,26,"N/A"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,995136,"resolved","mfarley","create a requisition for a vendor that is not available or listed in the SAP database","Nobody",null,null,null,null,"2009-08-26","2009-08-26","2009-08-26","2009-08-26",0,595,"jshang",242800,"2009-08-26","jshang","2009-08-26",0,0,0,"mfarley","Farley","Michelle",161000,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,976192,"resolved","bradt","Certificate Update","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"arowe",11,"2009-08-04","arowe","2009-08-04",0,0,null,"bradt","Bradt","Hale",158000,"Physics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,978292,"resolved","bales","Denied site access because of certificate error","Nobody",null,null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"arowe",11,"2009-08-06","arowe","2009-08-06",0,0,null,"bales","Bales","James",440100,"Edgerton Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,980512,"resolved","jyearwd","Printer maintenance","Nobody",null,null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,595,"arowe",11,"2009-08-10","arowe","2009-08-10",0,0,null,"jyearwd","Yearwood","Joyce",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,987305,"resolved","cope","Unalbe to Compress Mail Profile","Nobody",null,null,null,null,"2009-08-18","2009-08-18","2009-08-18",null,0,595,"arowe",11,"2009-08-18","drews","2009-08-18",0,0,null,"cope","Perin","Constance",93200,"Anthropology Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,984526,"resolved","jmoeller","Severe network issues in building 64 (East Campus)","Nobody","2009-08-14",null,null,null,"2009-08-14","2009-08-14","2009-08-14",null,0,595,"jmoeller",6,"2009-08-13","doczi","2009-08-14",1,1,null,"jmoeller","Moeller","Jesse",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,980402,"resolved","longma","Moving Mail to another email","Nobody",null,null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,595,"arowe",11,"2009-08-10","arowe","2009-08-10",0,0,null,"longma","Ma","Long",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,980418,"resolved","dmancini","Wireless connection","Nobody",null,null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,595,"arowe",11,"2009-08-10","arowe","2009-08-10",0,0,null,"dmancini","Mancini","Danielle",97000,"Prog in Science, Technology, & Society","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,992349,"resolved","alibeyzavi@pmail.ntu.edu.sg","A question from a student in SMA","Nobody","2009-08-24",null,null,null,"2009-08-31","2009-08-24","2009-08-31",null,7,595,"N/A",null,"2009-08-24","fbaars","2009-08-31",0,7,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,987389,"resolved","sfoster","HP 5000 (bur5) repeating same error, printing same page","Nobody","2009-08-28",null,null,null,"2009-09-03","2009-08-18","2009-09-03",null,13,595,"arowe",11,"2009-08-18","fbaars","2009-09-03",0,16,null,"sfoster","Jones","Sonia",449000,"Student Financial Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,994403,"resolved","jhyoung","Apple Mail 3.6 on Mac OS 10.5","Nobody","2009-08-26",null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"jhyoung",66000,"2009-08-26","livelife","2009-08-26",0,0,null,"jhyoung","Lee","Joo-Hyoung",66000,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,991559,"resolved","armommy@gmail.com","certificates","Nobody","2009-08-24",null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"N/A",null,"2009-08-22","fbaars","2009-08-24",2,2,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,997146,"resolved","unknown","where did my paychecks go?","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"jmorzins",242800,"2009-08-28","jmorzins","2009-08-28",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,989405,"resolved","jparadis","Duplicate Stellar Site","Nobody",null,null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"arowe",11,"2009-08-20","arowe","2009-08-20",0,0,null,"jparadis","Paradis","James",90100,"SHASS Department Heads","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,994731,"resolved","yosil","Question about Mobile Sphere service","Nobody",null,null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"arowe",11,"2009-08-26","arowe","2009-08-26",0,0,null,"yosil","Bekker","Yosi",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,988357,"resolved","jing","Add Exception in Firefox","Nobody",null,null,null,null,"2009-08-19","2009-08-19","2009-08-19",null,0,595,"arowe",11,"2009-08-19","arowe","2009-08-19",0,0,null,"jing","Wang","Jing",93300,"Foreign Languages & Literature Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,977140,"resolved","dkallin","Fwd: Re: email problems","Nobody",null,null,"2009-08-06",null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"dkallin",392000,"2009-08-05","fbaars","2009-08-06",1,1,null,"dkallin","Kallin","Dan",392000,"Environment, Health & Safety Office","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,981249,"resolved","cleva","need to re-install MS Office on my office computer","Nobody","2009-08-12",null,null,null,"2009-08-13","2009-08-12","2009-08-13",null,0,595,"cleva",66000,"2009-08-10","rmperez","2009-08-13",2,3,null,"cleva","Ow Yang","Cleva",66000,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,997092,"resolved","dalpo","WIRELESS CONNECTION","Nobody","2009-09-08",null,null,null,"2009-09-08","2009-08-28","2009-09-08",null,11,595,"dalpo","PEP","2009-08-28","fbaars","2009-09-08",0,11,null,"dalpo","Dal Pozzo","Davide","PEP","Professional Education Prog","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,975358,"resolved","jlreed","Lost Wiki Favorites","Nobody",null,null,"2009-08-04",null,"2009-08-04",null,"2009-08-04",null,0,595,"jlreed",242800,"2009-08-04","fbaars","2009-08-04",null,0,null,"jlreed","Reed","Jeffrey",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," Outlook",1,992423,"resolved","azucker","client is having trouble with Outlook displaying his emails. Webmail looks OK","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"doczi",242800,"2009-08-24","robinb","2009-08-25",0,0,null,"azucker","Zucker","Aaron",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Firefox",1,983902,"resolved","jlove","Cannot view ecat page","Nobody",null,null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"jchen123",6,"2009-08-13","jchen123","2009-08-13",0,0,null,"jlove","Love","Joanna",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,983854,"resolved","rwbrick","Question about New Registration","Nobody",null,null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"jchen123",6,"2009-08-13","jchen123","2009-08-13",0,0,null,"rwbrick","Brickman","Richard",69700,"Lab for Manufacturing & Productivity","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,994197,"resolved","krithi","trouble placing Dell laptop order in ECAT","Nobody",null,null,"2009-08-26",null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"doczi",242800,"2009-08-25","doczi","2009-08-26",1,1,null,"krithi","Sundaram","Krithi","NONE","Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,986593,"resolved","khuynh","Finding drivers after downgrading Vista to XP","Nobody","2009-08-17",null,null,null,"2009-08-19","2009-08-17","2009-08-17",null,0,595,"khuynh",18,"2009-08-17","rmperez","2009-08-19",0,2,null,"khuynh","Huynh","Kent",18,"Mathematics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Hardware",1,993458,"resolved","rberlin","bluetooth module not loading on intel macbook pro","Nobody",null,null,null,null,"2009-08-25","2009-08-25","2009-08-25","2009-08-25",0,599,"edd_d",8,"2009-08-25","edd_d","2009-08-25",0,0,0,"rberlin","Berlin","Richard",801000,"Dining","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,988511,"resolved","jane@brightwork.net","Forgot password","Nobody","2009-08-19",null,null,null,"2009-08-19","2009-08-19","2009-08-19",null,0,595,"N/A",null,"2009-08-19","sadoian","2009-08-19",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,998791,"resolved","asmeyer","VPN client","Nobody","2009-09-08",null,null,null,"2009-09-08","2009-08-31","2009-08-31",null,7,595,"asmeyer",151000,"2009-08-31","fbaars","2009-09-08",0,8,null,"asmeyer","Meyer","Anne",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,981772,"resolved","rebrown","needs place to host 30-50 gb of files","Nobody","2009-08-11",null,null,null,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,599,"edd_d",8,"2009-08-11","edd_d","2009-08-11",0,0,0,"rebrown","Brown","Ruben",310000,"Lincoln Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,984795,"resolved","ceara","repeated prompt to select certificate in safari","Nobody",null,null,null,null,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,599,"edd_d",8,"2009-08-14","edd_d","2009-08-14",0,0,0,"ceara","Russell","Rachel",69700,"Lab for Manufacturing & Productivity","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,995119,"resolved","rachel","IE8: Personal certificate.","Nobody",null,null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"jshang",242800,"2009-08-26","jshang","2009-08-26",0,0,null,"rachel","Morton","Rachel",68000,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,991391,"resolved","kausel","Spam Quarantine","Nobody","2009-08-25",null,null,null,"2009-09-03","2009-08-25","2009-09-03",null,8,595,"kausel",63000,"2009-08-22","fbaars","2009-09-03",3,12,null,"kausel","Kausel","Eduardo",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Firefox",1,976191,"resolved","ilanasch","Certificates not correct for SAPWeb","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"jwl",242800,"2009-08-04","jwl","2009-08-04",0,0,null,"ilanasch","Schoenfeld","Ilana",61100,"Lemelson/MIT Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,975486,"resolved","dayna","client having email quota prob","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,604,"blang",242800,"2009-08-04","blang","2009-08-04",0,0,0,"dayna","Cunningham","Dayna",35000,"Urban Studies & Planning","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," AppleMail",1,984535,"resolved","jack2396@mac.com","Outlook Express on Mac","Nobody","2009-08-14",null,null,null,"2009-08-14","2009-08-14","2009-08-14",null,0,595,"N/A",null,"2009-08-13","livelife","2009-08-14",1,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,999209,"resolved","jesneck@broadinstitute.org","Broad Institute people can no longer use the MIT wireless network?","Nobody","2009-09-01",null,null,null,"2009-09-08","2009-09-01","2009-09-08",null,7,595,"N/A",null,"2009-08-31","fbaars","2009-09-08",1,8,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,986143,"resolved","pvargas","Can't render SAPWeb page (or others) correctly","Nobody","2009-08-18",null,"2009-08-17",null,"2009-08-18","2009-08-17","2009-08-18",null,1,595,"jwl",242800,"2009-08-17","fbaars","2009-08-18",0,1,null,"pvargas","Vargas","Patricia",321000,"Technology Development Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,992833,"resolved","karenj","Safari doesn't auto-open PDF files","Nobody","2009-08-24",null,"2009-08-24",null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"jwl",242800,"2009-08-24","jwl","2009-08-24",0,0,null,"karenj","Johnson","Karen",446100,"Admissions Office","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,974356,"resolved","kathybo","client needs to verify TSM node names","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,604,"blang",242800,"2009-08-03","blang","2009-08-03",0,0,0,"kathybo","Boisvert","Kathleen",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,974919,"resolved","ldell","Can't get to libraries via Touchstone authentication","Nobody","2009-08-12",null,null,null,"2009-08-12","2009-08-03","2009-08-12",null,8,595,"jwl",242800,"2009-08-03","kwitt","2009-08-12",0,9,null,"ldell","Dell","Lynne",68700,"Lab for Information & Decision Systems","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,995940,"resolved","amomura","Apple Mail- offline","Nobody",null,null,null,null,"2009-08-27","2009-08-27","2009-08-27",null,0,595,"amomura",30020,"2009-08-27","fbaars","2009-08-27",0,0,null,"amomura","Omura","Anna",30020,"Legatum Center for Dev Entrepreneurship","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,994930,"resolved","hari_k","client not getting new mail with outlook","Nobody","2009-09-03",null,null,null,"2009-09-10","2009-08-26","2009-09-10","2009-08-26",15,604,"blang",242800,"2009-08-26","fbaars","2009-09-10",0,15,15,"hari_k","Kusumakar","Hari",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,995145,"resolved","jhicks","WebSIS direct deposit","Nobody","2009-08-26",null,null,null,"2009-09-03","2009-08-26","2009-09-03",null,7,595,"jhicks",17,"2009-08-26","fbaars","2009-09-03",0,8,null,"jhicks","Hicks","James",17,"Political Science","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,981184,"resolved","capozzol","\"spam quarantine summary\" - for real?","Nobody","2009-08-10",null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,595,"capozzol",93400,"2009-08-10","mresnick","2009-08-10",0,0,null,"capozzol","Capozzola","Christopher",93400,"History Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,984830,"resolved","emoberg","client cannot get VPN connection","Nobody",null,null,null,null,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,604,"blang",242800,"2009-08-14","blang","2009-08-14",0,0,0,"emoberg","Moberg","Emily",1,"Civil and Environmental Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,997262,"resolved","cortiz","client seeks to disable Dell control point access","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28","2009-08-28",0,604,"blang",242800,"2009-08-28","blang","2009-08-28",0,0,0,"cortiz","Ortiz","Christine",66000,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,979689,"resolved","jschnorr","VPN configuration for iPhone","Nobody","2009-08-10",null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,595,"jschnorr",5,"2009-08-08","mvan","2009-08-10",2,2,null,"jschnorr","Schnorr","Jan",5,"Chemistry","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,980747,"resolved","nschafhe","Windows \"boot disk\" won't boot his custom built computer","Nobody","2009-08-20",null,"2009-08-10",null,"2009-08-27","2009-08-10","2009-08-10",null,14,595,"jwl",242800,"2009-08-10","fbaars","2009-08-27",0,17,null,"nschafhe","Schafheimer","Steven",7,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,987560,"resolved","cfeeley","trouble entering vacation time","Nobody","2009-08-18",null,null,null,"2009-08-18","2009-08-18","2009-08-18",null,0,595,"cfeeley",35000,"2009-08-18","fbaars","2009-08-18",0,0,null,"cfeeley","Feeley","Caitlin",35000,"Urban Studies & Planning","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,996551,"resolved","dmccue","email forwarding to gmail","Nobody",null,null,null,null,"2009-08-27","2009-08-27","2009-08-27",null,0,595,"jmorzins",242800,"2009-08-27","jmorzins","2009-08-27",0,0,null,"dmccue","McCue","Daniel",14,"Economics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,992765,"resolved","cebeci","Outlook 2007- IMAP server problem","Nobody","2009-08-25",null,null,null,"2009-08-25","2009-08-24","2009-08-25",null,0,595,"cebeci",66000,"2009-08-24","fbaars","2009-08-25",0,1,null,"cebeci","Cebeci","Fevzi",66000,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,987954,"resolved","chad.e.lieberman@gmail.com","MIT e-mail not coming through","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"N/A",null,"2009-08-18","fbaars","2009-08-20",2,2,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,973792,"resolved","charlesyang59@gmail.com","problem with my mit.edu mailbox","Nobody","2009-08-03",null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"N/A",null,"2009-08-02","fbaars","2009-08-03",1,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows",1,993802,"resolved","stclair","dell machine is not recognizing the CD / DVD","Nobody","2009-08-27",null,null,null,"2009-08-27","2009-08-25","2009-08-27",null,0,595,"bbrids",242800,"2009-08-25","fbaars","2009-08-27",0,2,null,"stclair","St. Clair","Richard",68000,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,979074,"resolved","pmakaram","trouble installing certificate using Safari","Nobody",null,null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"cgresham",242800,"2009-08-07","cgresham","2009-08-07",0,0,null,"pmakaram","Makaram","Prashanth",69800,"Materials Processing Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,997146,"resolved","unknown","where did my paychecks go?","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"jmorzins",242800,"2009-08-28","jmorzins","2009-08-28",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,975484,"resolved","chaase","inbox blank in Mail app (but not in webmail)","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"jmorzins",242800,"2009-08-04","jmorzins","2009-08-04",0,0,null,"chaase","Haase-Pettingell","Cameron",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,980747,"resolved","nschafhe","Windows \"boot disk\" won't boot his custom built computer","Nobody","2009-08-20",null,"2009-08-10",null,"2009-08-27","2009-08-10","2009-08-10",null,14,595,"jwl",242800,"2009-08-10","fbaars","2009-08-27",0,17,null,"nschafhe","Schafheimer","Steven",7,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,978573,"resolved","jbattat","automatic local mirroring of IMAP folders","Nobody","2009-08-25",null,"2009-08-10",null,"2009-08-25","2009-08-10","2009-08-25",null,0,595,"jbattat",158000,"2009-08-06","kwitt","2009-08-25",4,19,null,"jbattat","Battat","James",158000,"Physics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,983061,"resolved","smenn","certificates and MIT ID","Nobody",null,null,"2009-08-12",null,"2009-08-12","2009-08-12","2009-08-12",null,0,595,"jmorzins",242800,"2009-08-12","jmorzins","2009-08-12",0,0,null,"smenn","Menn","Slava",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,973547,"resolved","cbotero","Printing from my Mac not working","Nobody",null,null,"2009-08-02",null,"2009-08-02",null,"2009-08-02",null,0,595,"cbotero",2,"2009-08-01","jchen123","2009-08-02",null,1,null,"cbotero","Botero","Cristina",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,977040,"resolved","lody","certificate: can't get into auto-responder","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"jmorzins",242800,"2009-08-05","jmorzins","2009-08-05",0,0,null,"lody","Petriv","Vsevolod",427000,"Budget, Finance and Treasury","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,995723,"resolved","azabai","MATLAB license error","Nobody","2009-08-27",null,null,null,"2009-08-27","2009-08-27","2009-08-27",null,0,595,"azabai",14,"2009-08-27","fbaars","2009-08-27",0,0,null,"azabai","Zabai","Anna",14,"Economics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,979927,"resolved","dhruvg","Ideas on improving organization of content at MIT","Nobody","2009-08-10",null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,595,"dhruvg",6,"2009-08-09","ruadh","2009-08-10",1,1,null,"dhruvg","Garg","Dhruv",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,998930,"resolved","dhogan","Pproblem downloading personal certificate","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-31","2009-08-31",null,0,595,"dhogan",15,"2009-08-31","fbaars","2009-08-31",0,0,null,"dhogan","Hogan","Dennis",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,990333,"resolved","cullen.buie@gmail.com","Can't Login to Webmail","Nobody","2009-08-21",null,null,null,"2009-08-21","2009-08-21","2009-08-21",null,0,595,"N/A",null,"2009-08-21","fbaars","2009-08-21",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,977475,"resolved","espeed","Can't download VPN for mac","Nobody",null,null,"2009-08-06",null,"2009-08-06",null,"2009-08-06",null,0,595,"espeed",null,"2009-08-05","fbaars","2009-08-06",null,1,null,"espeed","Speed","Erek",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,992576,"resolved","N/A","Got email from Spam Quarantine and want to know about it.","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"jshang",242800,"2009-08-24","jshang","2009-08-24",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,997967,"resolved","gustav.downs@gmail.com","Internet Network Registration Error","Nobody","2009-08-31",null,null,null,"2009-09-08","2009-08-31","2009-09-08",null,8,595,"N/A",null,"2009-08-30","fbaars","2009-09-08",1,9,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,973805,"resolved","d.galler@comcast.net","mit mailboxes are all empty !","Nobody",null,null,"2009-08-03",null,"2009-08-03",null,"2009-08-03",null,0,595,"N/A",null,"2009-08-02","fbaars","2009-08-03",null,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,988958,"resolved","psw","Trouble with certificate in firefox","Nobody",null,null,null,null,"2009-08-19","2009-08-19","2009-08-19",null,0,595,"dtemp",7,"2009-08-19","dtemp","2009-08-19",0,0,null,"psw","Wood","Pamela",93700,"Music and Theater Arts Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,990119,"resolved","jjd","Changing official MIT status","Nobody",null,null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"dtemp",7,"2009-08-20","dtemp","2009-08-20",0,0,null,"jjd","Donovan","John",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Thunderbird",1,987755,"resolved","cope","Incoming mail server?","Nobody","2009-08-21",null,null,null,"2009-08-24","2009-08-18","2009-08-18",null,0,595,"dtemp",7,"2009-08-18","fbaars","2009-08-24",0,6,null,"cope","Perin","Constance",93200,"Anthropology Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,995443,"resolved","bajpayee","Can't see all email in Outlook","Nobody",null,null,null,null,"2009-08-27","2009-08-26","2009-08-26",null,0,595,"dtemp",7,"2009-08-26","robinb","2009-08-27",0,1,null,"bajpayee","Bajpayee","Anurag",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,993778,"resolved","afran","Problems printing in Rainbow Lounge","Nobody",null,null,null,null,"2009-08-25","2009-08-25","2009-08-25",null,0,595,"dtemp",7,"2009-08-25","dtemp","2009-08-25",0,0,null,"afran","Francis","Abigail",441600,"Student Activities","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,989707,"resolved","lnelms","How to make a signature default in Entourage 2008","Nobody",null,null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"dtemp",7,"2009-08-20","dtemp","2009-08-20",0,0,null,"lnelms","Nelms","Lois",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,982206,"resolved","N/A","Unablet o play some of the program using Mac","Nobody",null,null,null,null,"2009-08-11","2009-08-11","2009-08-11",null,0,595,"jshang",242800,"2009-08-11","jshang","2009-08-11",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,985340,"resolved","kgoosens","Spam email sent from within the community","Nobody",null,null,null,null,"2009-08-14","2009-08-14","2009-08-14",null,0,595,"dtemp",7,"2009-08-14","dtemp","2009-08-14",0,0,null,"kgoosens","Goosens","Ki",154500,"Brain & Cognitive Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,997141,"resolved","triangle","certificate trouble with Safari","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"goguen",242800,"2009-08-28","goguen","2009-08-28",0,0,null,"triangle","Mazzotta","Matthew",401813,"Office of the Arts","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,999185,"resolved","N/A","Power point training.","Nobody",null,null,null,null,"2009-08-31","2009-08-31","2009-08-31",null,0,595,"jshang",242800,"2009-08-31","jshang","2009-08-31",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,996713,"resolved","glau","Registering Mobile Device for DHCP","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-28","2009-08-31",null,0,595,"glau","NONE","2009-08-27","fbaars","2009-08-31",1,4,null,"glau","Lau","Garrett","NONE","Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,994249,"resolved","esavage","Need Autoresponder Tonight!, PDF not readeable","Nobody","2009-09-03",null,null,null,"2009-09-10","2009-08-26","2009-09-10",null,15,595,"esavage",69400,"2009-08-25","fbaars","2009-09-10",1,16,null,"esavage","Savage","Elaine",69400,"Center for Technology, Policy & Ind Dev","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,995935,"resolved","gmmiskin","Out of Office: Site Created for 15.567","Nobody",null,null,"2009-08-27",null,"2009-08-27",null,"2009-08-27",null,0,595,"gmmiskin",121000,"2009-08-27","fbaars","2009-08-27",null,0,null,"gmmiskin","Miskinis","Geoffrey",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,983764,"resolved","fwolter","Question ???  Fwd: Spam Quarantine Summary","Nobody","2009-08-13",null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"fwolter",65000,"2009-08-13","doczi","2009-08-13",0,0,null,"fwolter","Wolter","Franz-Erich",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,999071,"resolved","kafka","Send emails as mailing list in Apple Mail","Nobody",null,null,null,null,"2009-08-31","2009-08-31","2009-08-31",null,0,595,"jshang",242800,"2009-08-31","jshang","2009-08-31",0,0,null,"kafka","Kafka","Anita",60300,"Industrial Performance Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Athena",1,989883,"resolved","gracet","Athena and Firefox","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"gracet",10,"2009-08-20","mresnick","2009-08-20",0,0,null,"gracet","Taylor","Grace",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,989398,"resolved","myanko","Certificate problem","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"fbaars",242800,"2009-08-20","fbaars","2009-08-20",0,0,null,"myanko","Yankovich","Michael",14,"Economics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Safari",1,984270,"resolved","swilner","Unable to get MIT secured pages","Nobody",null,null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"jshang",242800,"2009-08-13","jshang","2009-08-13",0,0,null,"swilner","Wilner","Samantha",62000,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,984130,"resolved","N/A","Buy a PC.","Nobody",null,null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"jshang",242800,"2009-08-13","jshang","2009-08-13",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,984266,"resolved","N/A","Register machine for DHCP","Nobody",null,null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"jshang",242800,"2009-08-13","jshang","2009-08-13",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,984171,"resolved","mariam","Unable to access timesheet","Nobody",null,null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"jshang",242800,"2009-08-13","jshang","2009-08-13",0,0,null,"mariam","Marangiello","Maria",60000,"School of Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,988686,"resolved","N/A","machine is compromised?","Nobody",null,null,null,null,"2009-08-19","2009-08-19","2009-08-19",null,0,595,"jshang",242800,"2009-08-19","jshang","2009-08-19",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,979698,"resolved","ghaller","Discontinue e-mail forwarding","Nobody","2009-08-08",null,null,null,"2009-08-10","2009-08-08","2009-08-10",null,0,595,"ghaller",65000,"2009-08-08","mresnick","2009-08-10",0,2,null,"ghaller","Haller","George",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,973824,"resolved","hassanjb83@yahoo.com","MIT Mail Problem","Nobody","2009-08-03",null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"N/A",null,"2009-08-02","fbaars","2009-08-03",1,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,993339,"resolved","moleary","WinZip questions","Nobody",null,null,"2009-08-25",null,"2009-08-25","2009-08-25","2009-08-25",null,0,595,"jchen123",6,"2009-08-25","jchen123","2009-08-25",0,0,null,"moleary","O'Leary","Margarita",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,999449,"resolved","dawithz","trouble obtaining certificates","Nobody","2009-09-08",null,null,null,"2009-09-14","2009-09-01","2009-09-14",null,13,595,"dawithz","NONE","2009-08-31","fbaars","2009-09-14",1,14,null,"dawithz","Zewdie","Dawit","NONE","Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,983939,"resolved","davcohen","Error when starting up Windows","Nobody",null,null,"2009-08-13",null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"doczi",242800,"2009-08-13","doczi","2009-08-13",0,0,null,"davcohen","Cohen","David",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," Safari",1,974257,"resolved","dmarble","unable to access timesheet, certificate problem in Safari","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"doczi",242800,"2009-08-03","doczi","2009-08-03",0,0,null,"dmarble","Marble","Darlene",243000,"Plasma Science and Fusion Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,976788,"resolved","kenwhite","Trouble with certificate(s)...","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"kenwhite",121000,"2009-08-05","jchen123","2009-08-05",0,0,null,"kenwhite","White","Gordon",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,993440,"resolved","lundin","Outlook 2003 - inbox amnesia","Nobody","2009-08-25",null,null,null,"2009-08-26","2009-08-25","2009-08-25",null,0,595,"drews",6,"2009-08-25","fbaars","2009-08-26",0,1,null,"lundin","Lundin","Pamela",5,"Chemistry","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,997290,"resolved","melliff","Force Quiting Adobe Elements","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"drews",6,"2009-08-28","drews","2009-08-28",0,0,null,"melliff","Elliff","Mary",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,985630,"resolved","elp","webmail quota","Nobody","2009-08-24",null,null,null,"2009-08-24","2009-08-17","2009-08-17",null,7,595,"elp",null,"2009-08-15","rmperez","2009-08-24",2,9,null,"elp","Perez","Evelyn",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,983431,"resolved","kkuntzel","which web email client to use?","Nobody",null,null,null,null,"2009-08-12","2009-08-12","2009-08-12",null,0,595,"doczi",242800,"2009-08-12","doczi","2009-08-12",0,0,null,"kkuntzel","Kuntzelman","Kurt",97500,"Center for International Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,975529,"resolved","guye","unable to access SAPwebSS Personal Info + email still doesn't work","Nobody","2009-08-12",null,null,null,"2009-08-18","2009-08-04","2009-08-18",null,14,595,"doczi",242800,"2009-08-04","fbaars","2009-08-18",0,14,null,"guye","Guye","Patrick",67900,"Comp Sci & Artificial Intelligence Lab","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,996562,"resolved","guisbond","How to set Mail for default mail client for Safari","Nobody",null,null,null,null,"2009-08-27","2009-08-27","2009-08-27",null,0,595,"doczi",242800,"2009-08-27","doczi","2009-08-27",0,0,null,"guisbond","Guisbond","Lisa",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Network:Other",1,996554,"resolved","tavish","connectivity problem with Ethernet on a Mac desktop","Nobody",null,null,"2009-08-27",null,"2009-08-27","2009-08-27","2009-08-27",null,0,595,"doczi",242800,"2009-08-27","doczi","2009-08-27",0,0,null,"tavish","Baker","Tavish",61800,"MIT Professional Education","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,983248,"resolved","katykam","Question about Matlab liscense","Nobody","2009-08-13",null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"katykam",null,"2009-08-12","rmperez","2009-08-13",1,1,null,"katykam","Kaminski","Kathryn",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,978881,"resolved","jord@med.mit.edu","Certificates Installation","Nobody",null,null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"jchen123",6,"2009-08-07","jchen123","2009-08-07",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Accounts",1,978950,"resolved","sswang","new employee unable to access SAPwebSS","Nobody",null,null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"doczi",242800,"2009-08-07","doczi","2009-08-07",0,0,null,"sswang","Wang","Sarah",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows Vista",1,978950,"resolved","sswang","new employee unable to access SAPwebSS","Nobody",null,null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"doczi",242800,"2009-08-07","doczi","2009-08-07",0,0,null,"sswang","Wang","Sarah",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,979375,"resolved","bsmith","Stellar Site Request","Nobody",null,null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"drews",6,"2009-08-07","drews","2009-08-07",0,0,null,"bsmith","Smith","Barbara",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,976995,"resolved","jdahlman","installing certs","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"drews",6,"2009-08-05","drews","2009-08-05",0,0,null,"jdahlman","Dahlman","James","HST","Health Sciences & Technology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,978047,"resolved","bwhang",null,"Nobody",null,null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"drews",6,"2009-08-06","drews","2009-08-06",0,0,null,"bwhang","Whang","Bonnie",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,978037,"resolved","jcraig","Eudora Configuration","Nobody",null,null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"drews",6,"2009-08-06","drews","2009-08-06",0,0,null,"jcraig","Craig","Jennifer",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,973703,"resolved","dsquare@MIT.EDU","Can't boot from XP cd on Ubuntu","Nobody","2009-08-02",null,null,null,"2009-08-02","2009-08-02","2009-08-02",null,0,595,"N/A",null,"2009-08-02","mresnick","2009-08-02",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,974550,"resolved","arek","Request for multiple ethernet drop activation","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"drews",6,"2009-08-03","drews","2009-08-03",0,0,null,"arek","Hamalian","Arek",159300,"Picower Institute for Learning & Memory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,974620,"resolved","luperfoy","DHCP registration","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"drews",6,"2009-08-03","fbaars","2009-08-03",0,0,null,"luperfoy","LuperFoy","Susann",60000,"School of Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,989784,"resolved","moleary","Unarchiving Files","Nobody",null,null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"drews",6,"2009-08-20","drews","2009-08-20",0,0,null,"moleary","O'Leary","Margarita",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,992669,"resolved","m_klein","Deleting large email messages","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"drews",6,"2009-08-24","drews","2009-08-24",0,0,null,"m_klein","Klein","Mark",121920,"Center for Collective Intelligence","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,982236,"resolved","salbeck","Accessing Time Sheets","Nobody",null,null,null,null,"2009-08-11","2009-08-11","2009-08-11",null,0,595,"drews",6,"2009-08-11","drews","2009-08-11",0,0,null,"salbeck","Albeck","Simone",501100,"DAPER Administration","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,985400,"resolved","jolibois","Configuring AppleMail for Exchange/IMAP","Nobody",null,null,null,null,"2009-08-14","2009-08-14","2009-08-14",null,0,595,"drews",6,"2009-08-14","drews","2009-08-20",0,0,null,"jolibois","Jolibois-Quinot","Remi","HST","Health Sciences & Technology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,992827,"resolved","gsfs","personal certs","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"drews",6,"2009-08-24","drews","2009-08-24",0,0,null,"gsfs","Stephans","George",159900,"Laboratory for Nuclear Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,977113,"resolved","santucci","Adding new user to wiki space","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"drews",6,"2009-08-05","drews","2009-08-05",0,0,null,"santucci","Santucci","Rosanne",445000,"Office of Faculty Support","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,983528,"resolved","dsadoway","Faculty member locked out of office computer","Nobody","2009-08-13",null,null,null,"2009-08-13","2009-08-12","2009-08-13",null,0,595,"drews",6,"2009-08-12","edd_d","2009-08-13",0,1,null,"dsadoway","Sadoway","Donald",66000,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,977368,"resolved","kanyagui","Installing MS Office and Vista upgrade","Nobody","2009-08-12",null,null,null,"2009-08-18","2009-08-05","2009-08-18",null,12,595,"drews",6,"2009-08-05","fbaars","2009-08-18",0,13,null,"kanyagui","Kanyagui","Kenneth","ESD","Engineering Systems Division","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,986652,"resolved","kaysen","Switching to Spam Quarantine","Nobody",null,null,null,null,"2009-08-17","2009-08-17","2009-08-17",null,0,595,"drews",6,"2009-08-17","drews","2009-08-17",0,0,null,"kaysen","Kaysen","Carl",97500,"Center for International Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,978262,"resolved","mspriggs","O'Connor and TechTime","Nobody","2009-08-06",null,null,null,"2009-08-17","2009-08-06","2009-08-17",null,10,595,"mspriggs",242800,"2009-08-06","fbaars","2009-08-17",0,11,null,"mspriggs","Spriggs","Marshall",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," Firefox OS X",1,997491,"resolved","tmcc","Certificate problems (Firefox on OS X)","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"peloquin",242800,"2009-08-28","peloquin","2009-08-28",0,0,null,"tmcc","McCarthy","Christina",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,974993,"resolved","cecarvey","Firefox security settings locked","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"mresnick",6,"2009-08-03","mresnick","2009-08-03",0,0,null,"cecarvey","Carvey","Christina",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,991234,"resolved","nmorales","Chromium & Certificates","Nobody","2009-08-24",null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"nmorales",15,"2009-08-21","sadoian","2009-08-24",3,3,null,"nmorales","Morales","Noel",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,992155,"resolved","zoer","Certificates not working for student.mit.edu","Nobody","2009-08-31",null,null,null,"2009-09-08","2009-08-24","2009-09-08","2009-08-24",15,599,"mvan",242800,"2009-08-24","fbaars","2009-09-08",0,15,15,"zoer","Rogers","Zoe",7,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,974756,"resolved","jif","Certificate help - mac 10.4 machine and Safari 3.2.1","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-08-03","2009-08-04",null,0,595,"mvan",242800,"2009-08-03","drews","2009-08-04",0,1,null,"jif","Friedman","Jerome",10000,"Institute Professors","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,974756,"resolved","jif","Certificate help - mac 10.4 machine and Safari 3.2.1","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-08-03","2009-08-04",null,0,595,"mvan",242800,"2009-08-03","drews","2009-08-04",0,1,null,"jif","Friedman","Jerome",10000,"Institute Professors","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,983021,"resolved","nanch","Messages arriving late","peloquin","2009-08-12",null,null,null,"2009-08-12","2009-08-12","2009-08-12",null,0,595,"peloquin",242800,"2009-08-12","peloquin","2009-08-12",0,0,null,"nanch","Harney","Nancy",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,983426,"resolved","acalogge","Getting certificates in Mozilla Firefox","Nobody",null,null,null,null,"2009-08-12","2009-08-12","2009-08-12",null,0,595,"peloquin",242800,"2009-08-12","peloquin","2009-08-12",0,0,null,"acalogge","Caloggero","Anthony",440100,"Edgerton Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,992844,"resolved","cbutters","FF keeps asking for certificate","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"mresnick",6,"2009-08-24","mresnick","2009-08-24",0,0,null,"cbutters","Butters","Cheryl",69600,"Concourse","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,979206,"resolved","cschantz","Intermittent wireless in basement of bldg. 10","Nobody","2009-08-12",null,null,null,"2009-08-17","2009-08-07","2009-08-17",null,0,595,"mresnick",6,"2009-08-07","fbaars","2009-08-17",0,10,null,"cschantz","Schantz","Christopher",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," TSM",1,996433,"resolved","miskovic","Register for TSM","Nobody",null,null,null,null,"2009-08-27","2009-08-27","2009-08-27",null,0,595,"mresnick",6,"2009-08-27","mresnick","2009-08-27",0,0,null,"miskovic","Miskovic","Aleksandar",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,992737,"resolved","fullerto","Some e-mails not appearing in Sent folder","Nobody","2009-08-26",null,null,null,"2009-09-03","2009-08-24","2009-09-03",null,7,595,"mresnick",6,"2009-08-24","fbaars","2009-09-03",0,10,null,"fullerto","Fullerton","Deborah",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,975040,"resolved","mspector@MIT.EDU","Archiving Old E-mail in Outlook","Nobody","2009-08-03",null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"mresnick",6,"2009-08-03","fbaars","2009-08-03",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,975074,"resolved","mbm@MIT.EDU","Recursive fs command","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"mresnick",6,"2009-08-03","mresnick","2009-08-03",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,974993,"resolved","cecarvey","Firefox security settings locked","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"mresnick",6,"2009-08-03","mresnick","2009-08-03",0,0,null,"cecarvey","Carvey","Christina",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,983546,"resolved","sukant","Valid Certificates but no access to protected pages","Nobody",null,null,null,null,"2009-08-12","2009-08-12","2009-08-12",null,0,595,"mresnick",6,"2009-08-12","mresnick","2009-08-12",0,0,null,"sukant","Mittal","Sukant","HST","Health Sciences & Technology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,984185,"resolved","gap","Too many addresses in message","Nobody","2009-08-14",null,null,null,"2009-08-14","2009-08-13","2009-08-14",null,0,595,"mresnick",6,"2009-08-13","ruadh","2009-08-14",0,1,null,"gap","Paradis","Glenn",402000,"Koch Inst - Integrative Cancer Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,978362,"resolved","dgrazian","laptop recommendations","Nobody",null,null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"ruadh",242800,"2009-08-06","ruadh","2009-08-06",0,0,null,"dgrazian","Grazian","Daniel","NONE","Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,987452,"resolved","smstrang","[istweb] Send Error Report messages from Outlook","Nobody","2009-08-25",null,null,null,"2009-08-26","2009-08-18","2009-08-26",null,7,595,"smstrang",93800,"2009-08-18","fbaars","2009-08-26",0,8,null,"smstrang","Strang","Steven",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows",1,990071,"resolved","jjd","updating the MIT directory to reflect URL","Nobody","2009-08-20",null,null,null,"2009-08-21","2009-08-20","2009-08-20",null,0,595,"ruadh",242800,"2009-08-20","fbaars","2009-08-21",0,1,null,"jjd","Donovan","John",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,978401,"resolved","msfeld","finding the home page","Nobody",null,null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"ruadh",242800,"2009-08-06","ruadh","2009-08-06",0,0,null,"msfeld","Feld","Michael",158000,"Physics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version"," 10.4.11",1,992373,"resolved","eliad","Wireless not connecting","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"sadoian",6,"2009-08-24","sadoian","2009-08-24",0,0,null,"eliad","Shmuel","Eliad",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,993537,"resolved","cbailey","Wired connection not working","Nobody",null,null,null,null,"2009-08-25","2009-08-25","2009-08-25",null,0,595,"sadoian",6,"2009-08-25","sadoian","2009-08-25",0,0,null,"cbailey","Bailey","Carol",161000,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,982516,"resolved","sfilipia","VPN Issue","Nobody","2009-08-31",null,null,null,"2009-09-08","2009-08-14","2009-08-24",null,25,595,"sfilipia",404400,"2009-08-11","fbaars","2009-09-08",3,28,null,"sfilipia","Filipiak","Stephen",404400,"VP Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,975941,"resolved","sfilipia","IP of Printer in W91","Nobody","2009-08-06",null,null,null,"2009-08-07","2009-08-05","2009-08-07",null,0,595,"sfilipia",404400,"2009-08-04","cgresham","2009-08-07",1,3,null,"sfilipia","Filipiak","Stephen",404400,"VP Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,992760,"resolved","sparklz","Unable to install Certificate Installer Tool","Nobody","2009-08-24",null,null,null,"2009-08-25","2009-08-24","2009-08-25",null,0,595,"sparklz","NONE","2009-08-24","fbaars","2009-08-25",0,1,null,"sparklz","Zhang","Cathy","NONE","Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," built in",1,999526,"resolved","mlmanapat@gmail.com","vpn on OS X 10.6","Nobody","2009-09-02",null,null,null,"2009-09-02","2009-09-01","2009-09-02",null,0,595,"N/A",null,"2009-08-31","blang","2009-09-02",1,2,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,978581,"resolved","mkhusid","stolen laptop","Nobody","2009-08-07",null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"mkhusid","ESD","2009-08-06","fbaars","2009-08-07",1,1,null,"mkhusid","Khusid","Michael","ESD","Engineering Systems Division","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,996615,"resolved","nralton","MAC address/IP address tie change","Nobody","2009-08-28",null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"nralton",410060,"2009-08-27","fbaars","2009-08-28",1,1,null,"nralton","Ralton","Nicholas",410060,"Office of Development Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,985833,"resolved","pesetsk","Spam Screen allow/deny list not working","Nobody",null,null,"2009-08-17",null,"2009-08-17",null,"2009-08-17",null,0,595,"pesetsk",94000,"2009-08-16","fbaars","2009-08-17",null,1,null,"pesetsk","Pesetsky","David",94000,"Linguistics & Philosophy","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,977713,"resolved","slocum","help re allow list","Nobody","2009-08-06",null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"slocum",65000,"2009-08-06","fbaars","2009-08-06",0,0,null,"slocum","Slocum","Alexander",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,997507,"resolved","kooistra","DNS error during Vista Activation","Nobody","2009-08-28",null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"ruadh",242800,"2009-08-28","fbaars","2009-08-28",0,0,null,"kooistra","Kooistra","Tristan","HST","Health Sciences & Technology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,976155,"resolved","rokn","getting a new certificate","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"rokn",495000,"2009-08-04","fbaars","2009-08-04",0,0,null,"rokn","Rokni","Haleh",495000,"Medical","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,981826,"resolved","skorb","Spamscreen login problem","Nobody","2009-08-13",null,null,null,"2009-08-13","2009-08-12","2009-08-12",null,0,595,"skorb",null,"2009-08-11","doczi","2009-08-13",1,2,null,"skorb","Korb","Samuel",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,976689,"resolved","rkanasty","Get certificates, IE 7, Vista: \"cookies need to be enabled\" message","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"lmrobin",242800,"2009-08-05","lmrobin","2009-08-05",0,0,null,"rkanasty","Kanasty","Rosemary",10,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,999006,"resolved","london","Does the MIT web pages use any  web application framework package?","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-31","2009-08-31",null,0,595,"london",243000,"2009-08-31","livelife","2009-08-31",0,0,null,"london","London","Mark",243000,"Plasma Science and Fusion Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,973764,"resolved","mark.bathe@MIT.EDU","list members","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-08-03","2009-08-05",null,2,595,"N/A",null,"2009-08-02","rmperez","2009-08-05",1,3,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,974324,"resolved","dverrill","client needed help getting certs in ie8","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"livelife",242800,"2009-08-03","livelife","2009-08-03",0,0,null,"dverrill","Verrill","David",121000,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,978493,"resolved","mfv","how do I change my display name in excel","Nobody","2009-08-07",null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"mfv",1,"2009-08-06","robinb","2009-08-07",1,1,null,"mfv","Valliere","Michael",1,"Civil and Environmental Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,992892,"resolved","bajpayee","Empty inbox; mailbox rebuilt; still unable to see mail","Nobody","2009-08-26",null,null,null,"2009-08-26","2009-08-24","2009-08-25",null,0,595,"markness",242800,"2009-08-24","lmrobin","2009-08-26",0,2,null,"bajpayee","Bajpayee","Anurag",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Unknown",1,992867,"resolved","kswan","Needed info in order to take over website maintenance","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"markness",242800,"2009-08-24","markness","2009-08-24",0,0,null,"kswan","Swan","Katherine",93400,"History Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Athena",1,995303,"resolved","mrodb","Inadvertantly stayed logged into an Athena workstation","Nobody",null,null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"markness",242800,"2009-08-26","markness","2009-08-26",0,0,null,"mrodb","Rodriguez Buno","Mariana",1,"Civil and Environmental Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," DHCP",1,995498,"resolved","sharfi","Machine registered for DHCP; Still getting a 10.x.x.x address","Nobody","2009-08-27",null,null,null,"2009-08-27","2009-08-26","2009-08-27",null,0,595,"markness",242800,"2009-08-26","fbaars","2009-08-27",0,1,null,"sharfi","Sharfi","Itay",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," & Certs",1,981582,"resolved","gdewitt","Problems getting certificates in IE","Nobody",null,null,null,null,"2009-08-11","2009-08-11","2009-08-11",null,0,595,"kwitt",242800,"2009-08-11","kwitt","2009-08-11",0,0,null,"gdewitt","DeWitt","Gregory",22,"Nuclear Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,987376,"resolved","sfoster","A few Outlook 2007 Exchange questions","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-18","2009-08-20",null,0,595,"kwitt",242800,"2009-08-18","fbaars","2009-08-20",0,2,null,"sfoster","Jones","Sonia",449000,"Student Financial Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,977843,"resolved","tpixton","User having problem accessing TechTime resource","Nobody",null,null,null,null,"2009-08-17","2009-08-06","2009-08-17",null,11,595,"kwitt",242800,"2009-08-06","fbaars","2009-08-17",0,11,null,"tpixton","Pixton","Thomas",490000,"Office of the VP for Institute Affairs","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,991982,"resolved","mdean","[istweb] certificates","Nobody","2009-08-24",null,null,null,"2009-08-31","2009-08-24","2009-08-31",null,7,595,"mdean",null,"2009-08-24","fbaars","2009-08-31",0,7,null,"mdean","Dean","Michael",null,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,987074,"resolved","kuhanj","Accessing the SF10 folder","Nobody","2009-08-18",null,null,null,"2009-08-18","2009-08-18","2009-08-18",null,0,595,"kuhanj",15,"2009-08-17","fbaars","2009-08-18",1,1,null,"kuhanj","Jeganathan","Kuhan",15,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,977690,"resolved","hrose","not able to connect to jabber","Nobody","2009-08-06",null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"livelife",242800,"2009-08-06","livelife","2009-08-06",0,0,null,"hrose","Rose","Helen",410060,"Office of Development Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,975467,"resolved","jcraig","client needed help with allow deny list","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"livelife",242800,"2009-08-04","fbaars","2009-08-04",0,0,null,"jcraig","Craig","Jennifer",93800,"Program in Writing & Humanistic Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,988483,"new","mmbarr","calendar created by anyone in the group will show up as locked and non editable","Nobody","2009-08-26",null,null,null,null,"2009-08-19",null,null,0,595,"livelife",242800,"2009-08-19","doczi","2009-08-26",0,null,null,"mmbarr","Barr","Michelle",61100,"Lemelson/MIT Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,998864,"resolved","pkemble","client called in with issue downloading tsm for mac","Nobody",null,null,null,null,"2009-08-31","2009-08-31","2009-08-31",null,0,595,"livelife",242800,"2009-08-31","livelife","2009-08-31",0,0,null,"pkemble","Kemble","Peter",165000,"Center for Environmental Health Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,979850,"resolved","piggypalace@goodtimessociety.com","Will Sharon Stone Topless On the Cover of Paris Match Destroy American Civilization?","Nobody",null,null,"2009-08-10",null,"2009-08-10",null,"2009-08-10",null,0,595,"N/A",null,"2009-08-09","thorn","2009-08-10",null,1,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,974660,"resolved","phsi","Apple Xserve","Nobody","2009-08-06",null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"phsi",159600,"2009-08-03","kwitt","2009-08-06",3,3,null,"phsi","Hsi","Paul",159600,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,995663,"resolved","nathanlovell@gmail.com","MIT Mail Account: \"System I/O error\"","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-08-27","2009-09-09",null,13,595,"N/A",null,"2009-08-27","doczi","2009-09-09",0,13,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS",1,975329,"resolved","knyzio","Entourage questions","Nobody","2009-08-05",null,null,null,"2009-08-06","2009-08-04","2009-08-05",null,0,595,"knyzio",242800,"2009-08-04","rmperez","2009-08-06",0,2,null,"knyzio","Nyzio","Kristine",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,982042,"resolved","mckeown","Question about Spam Quarantine emails","Nobody","2009-08-12",null,null,null,"2009-08-12","2009-08-12","2009-08-12",null,0,595,"mckeown","21L","2009-08-11","livelife","2009-08-12",1,1,null,"mckeown","Dougherty","Audubon","21L","Literature","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,991872,"resolved","pakma605@gmail.com","I cannot register my computer to use the internet.","Nobody","2009-08-24",null,null,null,"2009-08-31","2009-08-24","2009-08-31",null,7,595,"N/A",null,"2009-08-23","fbaars","2009-08-31",1,8,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,997923,"resolved","mrassuli@gmail.com","Emailing problem","Nobody",null,null,null,null,"2009-09-08","2009-08-31","2009-09-08",null,8,595,"N/A",null,"2009-08-29","fbaars","2009-09-08",2,10,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,992895,"resolved","pmn","register host to me","Nobody","2009-08-24",null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"pmn",271000,"2009-08-24","jwl","2009-08-24",0,0,null,"pmn","Nicholas","Pamela",271000,"Libraries","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,978483,"resolved","ndonuora","SSH to MIT Windows or Macintosh Machines","Nobody",null,null,"2009-08-07",null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"ndonuora",6,"2009-08-06","thorn","2009-08-07",1,1,null,"ndonuora","Onuora","Ndubisi",6,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,975813,"resolved","pchang2","Helped client install cert on Firefox/Mac","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"markness",242800,"2009-08-04","markness","2009-08-04",0,0,null,"pchang2","Chang","Paul",151000,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,977454,"resolved","lprocz","Certificate installation on Safari","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"markness",242800,"2009-08-05","markness","2009-08-05",0,0,null,"lprocz","Procz","Lauren","NONE","Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,977269,"resolved","unknown","Sales call - told client no interest at MIT","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"markness",242800,"2009-08-05","markness","2009-08-05",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,975875,"resolved","ackemp","Problem obtaining mail (PO10, IMAP acct.)","Nobody","2009-08-12",null,null,null,"2009-08-18","2009-08-04","2009-08-18",null,13,595,"markness",242800,"2009-08-04","fbaars","2009-08-18",0,14,null,"ackemp","Kemp","Ann",93300,"Foreign Languages & Literature Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,992970,"resolved","vbela","Getting the 10.4.11 \"Network settings have been changed\" bug","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"markness",242800,"2009-08-24","markness","2009-08-24",0,0,null,"vbela","Belanger","Victor",93700,"Music and Theater Arts Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,991794,"resolved","matsch","VPNclient error","Nobody","2009-09-08",null,null,null,"2009-09-14","2009-08-28","2009-09-14",null,17,595,"matsch",152000,"2009-08-23","fbaars","2009-09-14",5,22,null,"matsch","Schwalbe","Matthias",152000,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,990272,"resolved","mimi77","network down?","Nobody","2009-08-21",null,null,null,"2009-08-28","2009-08-21","2009-08-28",null,7,595,"mimi77",402000,"2009-08-20","fbaars","2009-08-28",1,8,null,"mimi77","Fragoso","Maria",402000,"Koch Inst - Integrative Cancer Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,988536,"resolved","lberard","Please register MAC addresses for DHCP (DHCP-JE07.MIT.EDU)","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-19","2009-08-19",null,0,595,"lberard",591040,"2009-08-19","fbaars","2009-08-20",0,1,null,"lberard","Carpenter","Lisa",591040,"Facilities Administration","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,987642,"resolved","c_outram","Recommendations for running 64-bit windows under VMWare","Nobody",null,null,null,null,"2009-08-18","2009-08-18","2009-08-18",null,0,595,"markness",242800,"2009-08-18","robinb","2009-08-18",0,0,null,"c_outram","Outram","Christine",35000,"Urban Studies & Planning","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,998772,"resolved","yelena1","Folders are not appearing in Webmail","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-31","2009-08-31",null,0,595,"aibarton",242800,"2009-08-31","aibarton","2009-08-31",0,0,null,"yelena1","Gluz","Yelena",265000,"Francis Bitter Magnet Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,995883,"resolved","chisholm","Drafts Mail: Stores sent email","Nobody","2009-09-08",null,"2009-08-27",null,"2009-09-08","2009-08-27","2009-09-08",null,0,595,"aibarton",242800,"2009-08-27","fbaars","2009-09-08",0,12,null,"chisholm","Chisholm","Sallie",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,995883,"resolved","chisholm","Drafts Mail: Stores sent email","Nobody","2009-09-08",null,"2009-08-27",null,"2009-09-08","2009-08-27","2009-09-08",null,0,595,"aibarton",242800,"2009-08-27","fbaars","2009-09-08",0,12,null,"chisholm","Chisholm","Sallie",63000,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Internet Explorer",1,987877,"resolved","byap","can't log into webmail","Nobody",null,null,null,null,"2009-08-18","2009-08-18","2009-08-18",null,0,595,"robinb",242800,"2009-08-18","robinb","2009-08-18",0,0,null,"byap","Yap","Belinda",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,977009,"resolved","mthomp","trying to get certs - incorrect mit id","Nobody",null,null,"2009-08-05",null,"2009-08-05",null,"2009-08-05",null,0,595,"robinb",242800,"2009-08-05","robinb","2009-08-05",null,0,null,"mthomp","Thompson","Mellisa",441325,"Residential Life Programs","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,997334,"resolved","kirky","one machine has network issues","Nobody",null,null,null,null,"2009-09-08","2009-08-28","2009-09-08",null,10,595,"thorn",242800,"2009-08-28","fbaars","2009-09-08",0,11,null,"kirky","DeLong","Kimberly",405140,"Ctr for Education Computing Initiatives","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,979292,"resolved","agatti","Question about finding a used printer","Nobody","2009-08-07",null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"agatti",441600,"2009-08-07","ruadh","2009-08-07",0,0,null,"agatti","Gatti","Andrea",441600,"Student Activities","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,999332,"resolved","wkelley","Note associated with Site Created for 21L.512","Nobody","2009-08-31",null,null,null,"2009-09-01","2009-08-31","2009-09-01",null,0,595,"wkelley",93600,"2009-08-31","goguen","2009-09-01",0,1,null,"wkelley","Kelley","Wyn",93600,"Literature Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,978275,"resolved","shimizust@gmail.com","downloading mail to Gmail","Nobody","2009-08-10",null,null,null,"2009-08-12","2009-08-07","2009-08-07",null,0,595,"N/A",null,"2009-08-06","jchen123","2009-08-12",1,6,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,977891,"resolved","robertac","MS exchange calendar problem","Nobody","2009-08-06",null,null,null,"2009-08-06","2009-08-06","2009-08-06",null,0,595,"robertac",242800,"2009-08-06","fbaars","2009-08-06",0,0,null,"robertac","Crumrine","Roberta",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,974554,"resolved","mamullow","Accented letters in Filemaker","Nobody",null,null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"rmperez",6,"2009-08-03","rmperez","2009-08-03",0,0,null,"mamullow","Mullowney","Mary",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,990937,"resolved","Maddy_Eibner-Siwek@VWR.COM","ECAT, Certificate renewal","Nobody","2009-08-21",null,null,null,"2009-08-21","2009-08-21","2009-08-21",null,0,595,"N/A",null,"2009-08-21","lmrobin","2009-08-21",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,993684,"resolved","seawell","athena cluster combo?","Nobody",null,null,null,null,"2009-08-25","2009-08-25","2009-08-25",null,0,595,"robinb",242800,"2009-08-25","robinb","2009-08-25",0,0,null,"seawell","Seawell","James",93600,"Literature Section","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,979011,"resolved","tsipis","machine needs to be looked at","Nobody",null,null,"2009-08-07",null,"2009-08-17","2009-08-07","2009-08-17","2009-08-07",10,595,"robinb",242800,"2009-08-07","fbaars","2009-08-17",0,10,10,"tsipis","Tsipis","Kosta",65000,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Internet Explorer",1,975826,"resolved","jrt","Certificate Problem","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"aibarton",242800,"2009-08-04","aibarton","2009-08-04",0,0,null,"jrt","Tischler","Jonathan",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Email:Other",1,997015,"resolved","jburke635@aol.com","asking if there is trouble with po11 this am...","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"robinb",242800,"2009-08-28","robinb","2009-08-28",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,989680,"resolved","unknown","change kerb password.","Nobody",null,null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"robinb",242800,"2009-08-20","robinb","2009-08-20",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,974918,"resolved","adid","Wants sent mail to go to sent mail folder on imap server","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-08-03","2009-08-04",null,0,595,"verick",242800,"2009-08-03","fbaars","2009-08-04",0,1,null,"adid","Duggins","Anthony",97500,"Center for International Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,975822,"resolved","elp","How to save a file on her flash drive","Nobody",null,null,null,null,"2009-08-04","2009-08-04","2009-08-04",null,0,595,"verick",242800,"2009-08-04","verick","2009-08-04",0,0,null,"elp","Perez","Evelyn",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,996646,"resolved","yichunlu0618@gmail.com",null,"Nobody",null,null,"2009-08-27",null,"2009-08-27",null,"2009-08-27",null,0,595,"N/A",null,"2009-08-27","fbaars","2009-08-27",null,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,989470,"resolved","zhelu","trouble with ecat3","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"zhelu",5,"2009-08-20","fbaars","2009-08-20",0,0,null,"zhelu","Lu","Zhe",5,"Chemistry","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,996093,"resolved","xdliang","licence key for X-Win32","Nobody","2009-09-03",null,null,null,"2009-09-10","2009-08-27","2009-08-27",null,14,595,"xdliang",18,"2009-08-27","fbaars","2009-09-10",0,14,null,"xdliang","Liang","Xiangdong",18,"Mathematics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,991769,"resolved","tolandt@verizon.net","Cannot access Sapweb","Nobody","2009-08-31",null,null,null,"2009-09-08","2009-08-24","2009-09-08",null,15,595,"N/A",null,"2009-08-23","fbaars","2009-09-08",1,16,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,999435,"resolved","wwinnie","VirusScan on Mac OS X.5","Nobody","2009-09-01",null,null,null,"2009-09-02","2009-09-01","2009-09-01",null,0,595,"wwinnie",4,"2009-08-31","kwitt","2009-09-02",1,2,null,"wwinnie","Wong","Winnie",4,"Architecture","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,989543,"resolved","surface","MIT Ecat3","Nobody","2009-08-20",null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"surface",7,"2009-08-20","fbaars","2009-08-20",0,0,null,"surface","Surface","Lauren",7,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," 3.0.13",1,982071,"resolved","schrage@mit.edu","ff certs install walkthrough","Nobody",null,null,null,null,"2009-08-11","2009-08-11","2009-08-11",null,0,595,"thorn",242800,"2009-08-11","thorn","2009-08-11",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,974882,"resolved","djbroder","help configuring outlook 2007 for imap","Nobody",null,null,null,null,"2009-08-04","2009-08-03","2009-08-03",null,0,595,"thorn",242800,"2009-08-03","livelife","2009-08-04",0,1,null,"djbroder","Broderick","David",874100,"Audio Visual Services","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,984280,"resolved","phelanb","vista needs activation","Nobody","2009-08-13",null,null,null,"2009-08-13","2009-08-13","2009-08-13",null,0,595,"thorn",242800,"2009-08-13","thorn","2009-08-13",0,0,null,"phelanb","Phelan","Brett",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Unknown",1,994097,"resolved","adolan","Request tracker request","Nobody","2009-08-26",null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"adolan",423000,"2009-08-25","peloquin","2009-08-26",1,1,null,"adolan","Dolan","Allison",423000,"Audit Division","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,980572,"resolved","rlay","XP shut down and restarted on its own","Nobody","2009-08-17",null,null,null,"2009-08-24","2009-08-10","2009-08-24",null,14,595,"verick",242800,"2009-08-10","fbaars","2009-08-24",0,14,null,"rlay","Lay","Richard",66200,"Administrative Services: Chem E/DMSE","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,974056,"resolved","yleco","Certificate","Nobody","2009-08-03",null,null,null,"2009-08-03","2009-08-03","2009-08-03",null,0,595,"yleco",495000,"2009-08-03","jchen123","2009-08-03",0,0,null,"yleco","Lecorps","Yolette",495000,"Medical","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Firefox",1,975998,"resolved","vanxuan","Problem accessing libraries","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"vanxuan","OR","2009-08-04","verick","2009-08-05",1,1,null,"vanxuan","Doan","Xuan Vinh","OR","Operations Research","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,986003,"resolved","tkinzel","Certificate Identification on MITs ECAT","Nobody","2009-08-17",null,null,null,"2009-08-17","2009-08-17","2009-08-17",null,0,595,"tkinzel",152000,"2009-08-17","fbaars","2009-08-17",0,0,null,"tkinzel","Kinzel","Tom",152000,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,988634,"resolved","najatk","Safari secure connection cannot be established","Nobody",null,null,null,null,"2009-08-19","2009-08-19","2009-08-19",null,0,595,"rmperez",6,"2009-08-19","rmperez","2009-08-19",0,0,null,"najatk","Kessler","Najat",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,979113,"resolved","waiming","Ensuring future email will not be blocked","Nobody","2009-08-12",null,null,null,"2009-08-20","2009-08-07","2009-08-20",null,8,595,"rmperez",6,"2009-08-07","fbaars","2009-08-20",0,13,null,"waiming","Li","Wai-Ming",242800,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,990936,"resolved","bethk","Multiple prompts for certificates","Nobody",null,null,null,null,"2009-08-21","2009-08-21","2009-08-21",null,0,595,"rmperez",6,"2009-08-21","rmperez","2009-08-21",0,0,null,"bethk","Klein","Beth",400600,"McGovern Institute for Brain Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,985177,"resolved","yrobeson","Cannot access webmail","Nobody",null,null,null,null,"2009-08-14","2009-08-14","2009-08-14",null,0,595,"rmperez",6,"2009-08-14","rmperez","2009-08-14",0,0,null,"yrobeson","Robeson","Yuridia",null,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,985175,"resolved","demis3@gmail.com","registering for athena account","Nobody",null,null,null,null,"2009-08-14","2009-08-14","2009-08-14",null,0,595,"rmperez",6,"2009-08-14","rmperez","2009-08-14",0,0,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,989720,"resolved","mjez","Checking e-mail from abroad","Nobody",null,null,null,null,"2009-08-20","2009-08-20","2009-08-20",null,0,595,"sadoian",6,"2009-08-20","sadoian","2009-08-20",0,0,null,"mjez","Jezierski","Melba",null,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,995271,"resolved","davidrod","30 day visitor registration","Nobody",null,null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"rmperez",6,"2009-08-26","rmperez","2009-08-26",0,0,null,"davidrod","Rodriguera","David",69700,"Lab for Manufacturing & Productivity","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," BSOD",1,997363,"resolved","barrym","BSOD upon booting machine","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28",null,0,595,"rmperez",6,"2009-08-28","rmperez","2009-08-28",0,0,null,"barrym","Barry","Michael",2,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,999376,"resolved","rbatista","Determining your ip address","Nobody",null,null,null,null,"2009-08-31","2009-08-31","2009-08-31",null,0,595,"rmperez",6,"2009-08-31","rmperez","2009-09-02",0,0,null,"rbatista","Batista","Rachel",68000,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,978384,"resolved","zahn","Outlook 2007 frozen","Nobody","2009-08-17",null,null,null,"2009-08-24","2009-08-06","2009-08-24",null,17,595,"rmperez",6,"2009-08-06","fbaars","2009-08-24",0,18,null,"zahn","Zahn","Markus",64000,"Electrical Engineering-Computer Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,992516,"resolved","brighton","Problems receiving email, and incorrectly deleted email","Nobody","2009-08-25",null,null,null,"2009-08-25","2009-08-25","2009-08-25","2009-08-24",0,811,"rmperez",6,"2009-08-24","fbaars","2009-08-27",1,1,1,"brighton","Brighton","Susan",152000,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,995138,"resolved","sfowler","Using SSH to login to Athena","Nobody","2009-08-26",null,null,null,"2009-08-26","2009-08-26","2009-08-26",null,0,595,"rmperez",6,"2009-08-26","verick","2009-08-26",0,0,null,"sfowler","Fowler","Sarah",152000,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,988810,"resolved","JPande@mail-fe1.its.albany.edu","MIT certificate","Nobody","2009-08-19",null,null,null,"2009-08-27","2009-08-19","2009-08-27",null,7,595,"N/A",null,"2009-08-19","fbaars","2009-08-27",0,8,null,"N/A"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows",1,979147,"resolved","hosler","The message has not been fully downloaded","Nobody",null,null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"rmperez",6,"2009-08-07","rmperez","2009-08-07",0,0,null,"hosler","Hosler","Dorothy",66100,"Archaeology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,979147,"resolved","hosler","The message has not been fully downloaded","Nobody",null,null,null,null,"2009-08-07","2009-08-07","2009-08-07",null,0,595,"rmperez",6,"2009-08-07","rmperez","2009-08-07",0,0,null,"hosler","Hosler","Dorothy",66100,"Archaeology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,974488,"resolved","sshannon","Email is 3 hours late","Nobody","2009-08-05",null,null,null,"2009-08-06","2009-08-03","2009-08-04",null,0,595,"rmperez",6,"2009-08-03","fbaars","2009-08-06",0,3,null,"sshannon","Shannon","Steven",400600,"McGovern Institute for Brain Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,977312,"resolved","luperfoy","Setup applemail","Nobody",null,null,null,null,"2009-08-05","2009-08-05","2009-08-05",null,0,595,"rmperez",6,"2009-08-05","rmperez","2009-08-05",0,0,null,"luperfoy","LuperFoy","Susann",60000,"School of Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,974160,"resolved","srbishop","Unable to retrieve quota in webmail","Nobody","2009-08-05",null,null,null,"2009-08-05","2009-08-03","2009-08-05",null,2,595,"rmperez",6,"2009-08-03","rmperez","2009-08-05",0,2,null,"srbishop","Bishop","Sean",66000,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Special Tag",null,1,992544,"resolved","hannah_w","requesting mit id number","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"sadoian",6,"2009-08-24","sadoian","2009-08-24",0,0,null,"hannah_w","Woodcock","Hannah",7,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,992584,"resolved","wlucas","Help getting certificate","Nobody",null,null,null,null,"2009-08-24","2009-08-24","2009-08-24",null,0,595,"sadoian",6,"2009-08-24","sadoian","2009-08-24",0,0,null,"wlucas","Lucas","William",591022,"Facilities Repair & Maintenance","Current Employee"]
[2971,"Help Desk::Customercare",null,"OS",null,1,980940,"new","keyser","survey feedback about 964933","Nobody",null,null,null,null,null,null,null,null,0,2971,"keyser",401500,"2009-08-10","keyser","2009-08-10",null,null,null,"keyser","Keyser","Samuel",401500,"Chancellor's Office","Current Employee"]
[2971,"Help Desk::Customercare",null,"Platform",null,1,981785,"new","lnr","survey feedback about 972440","Nobody",null,null,null,null,null,null,null,null,0,2971,"lnr",20,"2009-08-11","lnr","2009-08-11",null,null,null,"lnr","Robinson","Luke",20,"Biological Engineering","Current Student"]
[598,"Help Desk::HDweb","Help Desk","Software Version",null,1,997535,"resolved","alvarso","Wrong <title> section","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-31","2009-08-31","2009-08-28",0,595,"alvarso",61000,"2009-08-28","livelife","2009-08-31",3,3,3,"alvarso","Saenz-Otero","Alvar",61000,"Aeronautics and Astronautics","Current Employee"]
[601,"Help Desk::Mobile Devices","Help Desk","OS Version",null,1,983869,"resolved","mca","Exchange - Blackberry Question","amunch",null,null,"2009-08-13",null,"2009-08-13",null,"2009-08-13","2009-08-13",0,595,"mca",242800,"2009-08-13","amunch","2009-08-13",null,0,0,"mca","Weisse","Mary",242800,"Information Services & Technology","Current Employee"]
[602,"Help Desk::Presales","Help Desk","OS Version",null,1,980605,"resolved","siggia","purchasing a Dell laptop with newest OS (not Vista)","Nobody","2009-08-10",null,null,null,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,595,"siggia",63000,"2009-08-10","livelife","2009-08-10",0,0,0,"siggia","Siggia","Virginia",63000,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,985223,"resolved","dlui","Computer Crashing","Nobody","2009-08-26",null,"2009-08-27",null,"2009-08-28","2009-08-14","2009-08-28",null,7,599,"tressa",242800,"2009-08-14","drews","2009-08-28",0,14,null,"dlui","Lui","Debora",401811,"Museum","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,979300,"resolved","clay","Possible hd failure","Nobody","2009-08-11",null,null,null,"2009-08-13","2009-08-07","2009-08-13",null,2,599,"katelind",242800,"2009-08-07","jronald","2009-08-13",0,6,null,"clay","Ward","Clayton",409000,"Human Resources","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,985592,"resolved","zbe@lpldoes888.gdzsxr.net","¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿---¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿0810","Nobody",null,null,"2009-08-17",null,"2009-08-17",null,"2009-08-17",null,0,599,"N/A",null,"2009-08-15","bbrids","2009-08-17",null,2,null,"N/A"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,985223,"resolved","dlui","Computer Crashing","Nobody","2009-08-26",null,"2009-08-27",null,"2009-08-28","2009-08-14","2009-08-28",null,7,599,"tressa",242800,"2009-08-14","drews","2009-08-28",0,14,null,"dlui","Lui","Debora",401811,"Museum","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,992424,"resolved","mihalis","Trouble booting","Nobody","2009-08-24",null,null,null,"2009-08-26","2009-08-24","2009-08-26",null,1,599,"tressa",242800,"2009-08-24","mresnick","2009-08-26",0,2,null,"mihalis","Markakis","Michail",6,"Electrical Eng & Computer Sci","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software"," Hardware",1,975349,"resolved","slifka","Hardware failure on T60P","Nobody","2009-08-06",null,null,null,"2009-08-10","2009-08-04","2009-08-10","2009-08-04",0,595,"kwitt",242800,"2009-08-04","katelind","2009-08-10",0,6,6,"slifka","Slifka","Janet",267000,"Research Laboratory of Electronics","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,983386,"resolved","ateya","trouble charging","Nobody","2009-08-17",null,null,null,"2009-08-27","2009-08-12","2009-08-27",null,12,599,"katelind",242800,"2009-08-12","katelind","2009-08-27",0,15,null,"ateya","Khorakiwala","Ateya",null,null,"Non Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,988792,"resolved","lsweeney","machine makes high pitched noise","Nobody","2009-09-16",null,"2009-08-20",null,"2009-09-17","2009-08-19","2009-09-15",null,25,599,"katelind",242800,"2009-08-19","katelind","2009-09-17",0,29,null,"lsweeney","Sweeney","Lisa",271000,"Libraries","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,980740,"resolved","jogomes","Optiplex GX150 turns off during boot","Nobody","2009-08-10",null,null,null,"2009-08-11","2009-08-10","2009-08-11",null,0,599,"aswift",242800,"2009-08-10","aswift","2009-08-11",0,1,null,"jogomes","Gomes","Joyce",null,null,"Moira Account"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,975622,"resolved","hsmarcus","Fan error","Nobody","2009-08-07",null,null,null,"2009-09-09","2009-08-04","2009-09-09",null,33,599,"katelind",242800,"2009-08-04","aswift","2009-09-09",0,36,null,"hsmarcus","Marcus","Henry",65000,"Mechanical Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,985326,"open","aeerwin","Computer Support Hardware Maintenance Request","jronald","2009-09-11",null,null,null,null,"2009-08-19",null,"2009-08-18",9,595,"aeerwin",441600,"2009-08-14","jronald","2009-09-14",5,null,null,"aeerwin","Erwin","Alicia",441600,"Student Activities","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,986224,"resolved","pauls","AC adapter is loose in port, battery failure","Nobody","2009-08-18",null,null,null,"2009-08-18","2009-08-17","2009-08-18",null,1,599,"katelind",242800,"2009-08-17","katelind","2009-08-18",0,1,null,"pauls","Sclavounos","Paul",65000,"Mechanical Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows Vista",1,977044,"resolved","jmelom","client having issue with overheating and shutting off","Nobody","2009-08-10",null,null,null,"2009-08-10","2009-08-05","2009-08-10","2009-08-05",2,595,"livelife",242800,"2009-08-05","katelind","2009-08-10",0,5,5,"jmelom","Melom","Jan",7,"Biology","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS"," Mac OS X",1,981574,"resolved","jwl","Battery failure on MacBook","Nobody",null,null,"2009-08-11",null,"2009-08-11",null,"2009-08-11","2009-08-11",0,595,"jwl",242800,"2009-08-11","jwl","2009-08-11",null,0,0,"jwl","Larrabee","Joanne",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,994645,"waiting","saralb","Possible videocard failure","Nobody","2009-08-27",null,null,null,null,"2009-08-26",null,null,10,599,"katelind",242800,"2009-08-26","jronald","2009-09-16",0,null,null,"saralb","Brown","Sara",93700,"Music and Theater Arts Section","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,984308,"resolved","pennysun","client would like data backup and vista install","Nobody","2009-08-17",null,null,null,"2009-08-19","2009-08-13","2009-08-19","2009-08-13",2,595,"livelife",242800,"2009-08-13","katelind","2009-08-19",0,6,6,"pennysun","Rosser","Penny",401800,"Office of the Provost","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software"," Hardware",1,974067,"resolved","mforeman","thinkpad t30 won't power on","Nobody","2009-08-17",null,"2009-08-11",null,"2009-08-17","2009-08-03","2009-08-17",null,5,599,"edd_d",8,"2009-08-03","dtemp","2009-08-17",0,14,null,"mforeman","Foreman","Martha",null,null,"Moira Account"]
[599,"Help Desk::Service Center","Help Desk","Platform"," Macintosh",1,992193,"resolved","arturod","Imac software programs crashing","Nobody","2009-08-26",null,null,null,"2009-08-31","2009-08-24","2009-08-26","2009-08-24",0,595,"fbaars",242800,"2009-08-24","thorn","2009-08-31",0,7,7,"arturod","Dominguez","Arturo",8,"Physics","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,996222,"resolved","ckambler","laptop died","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-27","2009-08-31","2009-08-27",3,595,"ckambler",2,"2009-08-27","edd_d","2009-08-31",0,4,4,"ckambler","Ambler","Charles",2,"Mechanical Engineering","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,982935,"resolved","qinghan","Screens shows double image","Nobody",null,null,null,null,"2009-08-13","2009-08-12","2009-08-13","2009-08-12",1,595,"arowe",11,"2009-08-12","katelind","2009-08-13",0,1,1,"qinghan","Han","Qing",10,"Chemical Engineering","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,983383,"resolved","ndinis","IE8 Slow after McAfee Install","Nobody",null,null,"2009-08-12",null,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,595,"mresnick",6,"2009-08-12","mresnick","2009-08-12",0,0,0,"ndinis","Mendes Toste Dinis","Nuno","ESD","Engineering Systems Division","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,978983,"waiting","ginad","Power Supply issue on optiplex 755","Nobody",null,null,null,null,null,"2009-08-07",null,null,18,599,"edd_d",8,"2009-08-07","legand","2009-08-26",0,null,null,"ginad","D'Allesandro","Gina",875000,"MIT Press","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,974271,"resolved","fgallez","Certificates renewal","Nobody","2009-08-17",null,null,null,"2009-08-26","2009-08-03","2009-08-26","2009-08-03",0,595,"fgallez","21L","2009-08-03","legand","2009-08-26",0,23,23,"fgallez","Gallez","Florence","21L","Literature","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,989692,"resolved","rfsmith","iMac on your bench?","Nobody",null,null,null,null,"2009-08-25","2009-08-25","2009-08-25",null,0,599,"rfsmith",242800,"2009-08-20","jronald","2009-08-25",5,5,null,"rfsmith","Smith","Roland",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,982362,"resolved","rjwilk","Hardware Issue DELL OPTIPLEX 755","Nobody","2009-08-18",null,null,null,"2009-08-19","2009-08-12","2009-08-18","2009-08-12",5,595,"rjwilk",152000,"2009-08-11","jronald","2009-08-19",1,8,7,"rjwilk","Wilk","Richard",152000,"Chemistry","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,999250,"resolved","svuppala","Flash Drive is requesting reformat","Nobody","2009-09-09",null,null,null,"2009-09-17","2009-08-31","2009-09-09","2009-09-08",8,595,"drews",6,"2009-08-31","thorn","2009-09-17",0,17,9,"svuppala","Vuppala","Surekha",null,null,"Moira Account"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,974173,"resolved","rebaumer","Spinning gray wheel on boot","Nobody","2009-08-14",null,null,null,"2009-08-21","2009-08-03","2009-08-17","2009-08-03",13,595,"rmperez",6,"2009-08-03","bbrids","2009-08-21",0,18,18,"rebaumer","Baumer","Richard",3,"Materials Science and Eng","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows XP",1,980347,"resolved","elisag","Client can't access cert protected sites","Nobody",null,null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,599,"mvan",242800,"2009-08-10","mvan","2009-08-10",0,0,null,"elisag","Gebennini","Elisa",2,"Mechanical Engineering","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS"," Mac OS X",1,992300,"resolved","mvan","Battery not charging","Nobody",null,null,null,null,"2009-08-25","2009-08-24","2009-08-25",null,0,599,"mvan",242800,"2009-08-24","jronald","2009-08-25",0,1,null,"mvan","Van Dyke","Mark",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,989750,"resolved","sherah","Macbook Pro having many problems","Nobody","2009-09-03",null,"2009-08-20",null,"2009-09-03","2009-08-20","2009-09-03","2009-08-20",6,595,"dtemp",7,"2009-08-20","katelind","2009-09-03",0,14,14,"sherah","Anderson","Sheila",63000,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,990895,"resolved","mailuo","Stats add on for Excel 2008","Nobody",null,null,null,null,"2009-08-21","2009-08-21","2009-08-21",null,0,599,"dtemp",7,"2009-08-21","dtemp","2009-08-21",0,0,null,"mailuo","Luo","Mai","RED","Center for Real Estate Develop","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,978893,"resolved","maryz","FW: Dells Crashing","Nobody",null,null,null,null,"2009-08-17","2009-08-12","2009-08-17","2009-08-07",0,595,"maryz",242800,"2009-08-07","aswift","2009-08-17",5,10,10,"maryz","Ziegler","Mary",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,988688,"new","pearlin","Imac won't boot - bad memory?","Nobody",null,null,null,null,null,"2009-08-19",null,"2009-08-19",0,595,"verick",242800,"2009-08-19","jronald","2009-08-20",0,null,null,"pearlin","Pearlin","Jeffrey",93300,"Foreign Languages & Literature Section","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,986545,"resolved","tmccue","Dell PowerEdge 2950 power supply replacement","Nobody","2009-08-24",null,"2009-08-20",null,"2009-08-25","2009-08-20","2009-08-25",null,4,599,"tmccue",242800,"2009-08-17","aswift","2009-08-25",3,8,null,"tmccue","McCue","Timothy",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,982856,"resolved","ddolev","Dell Latitude D630 Startup and Network Errors","Nobody","2009-08-14",null,null,null,"2009-08-14","2009-08-12","2009-08-14","2009-08-12",1,595,"jchen123",6,"2009-08-12","katelind","2009-08-14",0,2,2,"ddolev","Dolev","David",97500,"Center for International Studies","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,990675,"resolved","cgresham","broken key on keyboard","Nobody","2009-08-25",null,null,null,"2009-09-04","2009-08-24","2009-09-04","2009-08-21",11,595,"cgresham",242800,"2009-08-21","aswift","2009-09-04",3,14,14,"cgresham","Gresham","Chris",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,988533,"resolved","barnesm","Certificates and Firefox on iBook","Nobody",null,null,null,null,"2009-08-19","2009-08-19","2009-08-19",null,0,599,"bdoyle",242800,"2009-08-19","bdoyle","2009-09-02",0,0,null,"barnesm","Barnes","Michael",97000,"Prog in Science, Technology, & Society","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,997408,"resolved","drei","Install windows XP","Nobody",null,null,null,null,"2009-08-28","2009-08-28","2009-08-28","2009-08-28",0,595,"jshang",242800,"2009-08-28","jshang","2009-08-28",0,0,0,"drei","Rei","Damien",159300,"Picower Institute for Learning & Memory","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,987295,"resolved","patc","Dell D630 PSU Issue?","Nobody","2009-08-20",null,null,null,"2009-08-21","2009-08-18","2009-08-21",null,2,599,"jronald",242800,"2009-08-18","jronald","2009-08-21",0,3,null,"patc","Connelly","Patrick",242800,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,992745,"resolved","olimpia","GX330 Service Tag 7JS82G1 doesn't power on","Nobody","2009-08-26",null,null,null,"2009-08-31","2009-08-24","2009-08-31",null,5,599,"olimpia",271000,"2009-08-24","katelind","2009-08-31",0,7,null,"olimpia","Caceres-Brown","Olimpia",271000,"Libraries","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,983258,"resolved","tfresina","Dead Dell Inspiron-- Data recovery","Nobody","2009-09-09",null,null,null,"2009-09-10","2009-08-12","2009-09-10","2009-08-12",28,595,"mresnick",6,"2009-08-12","bdoyle","2009-09-10",0,29,29,"tfresina","Fresina","Teresa",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[603,"Help Desk::Tether/iPass","Help Desk","OS",null,1,997606,"resolved","atentori","Form submission from: Request a Tether Account","Nobody","2009-08-31",null,null,null,"2009-08-31","2009-08-31","2009-08-31","2009-08-28",0,595,"atentori",null,"2009-08-28","robinb","2009-08-31",3,3,3,"atentori","Tentori","Augusto",null,null,"Non Current Student"]
[1371,"Help Desk::Trends","Trends and ticket sets the HD is monitoring","OS Version",null,1,975489,"new","peloquin","Parent ticket, VoIP outages - Building 5, 6, 7, 8","peloquin",null,null,null,null,null,null,null,null,0,1371,"peloquin",242800,"2009-08-04","peloquin","2009-08-04",null,null,null,"peloquin","Peloquin","Stuart",242800,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,987287,"resolved","kir","Red Hat update problem: rhel-x86_64-server-productivity-5 Metadata does not match checksum","Nobody","2009-08-18",null,null,null,"2009-08-18","2009-08-18","2009-08-18","2009-08-18",0,595,"kir",69200,"2009-08-18","blang","2009-08-18",0,0,0,"kir","Titievsky","Kirill",69200,"Department of Biological Engineering","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,986948,"resolved","kubat@media.mit.edu","kubat@media.mit.edu","Nobody","2009-08-25",null,null,null,"2009-08-25","2009-08-25","2009-08-25","2009-08-17",0,595,"N/A",null,"2009-08-17","blang","2009-08-25",8,8,8,"N/A"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,975567,"resolved","davebra","linux on my laptop","Nobody","2009-08-04",null,null,null,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,595,"davebra",1,"2009-08-04","blang","2009-08-04",0,0,0,"davebra","Ebrahimi","Davoud",1,"Civil and Environmental Eng","Current Student"]
[811,"Network::Requests",null,"Method",null,1,985506,"resolved","nocc-tix@akamai.com","[AKAM-NOCC #B-3-74OLXT] Unreachable colocated server: 18.7.20.72","hoffmann","2009-08-17",null,"2009-09-02",null,"2009-09-02","2009-08-17","2009-09-02",null,0,811,"N/A",null,"2009-08-15","hoffmann","2009-09-02",2,18,null,"N/A"]
[811,"Network::Requests",null,"Method"," E-Mail",1,986254,"resolved","lmeinke","MXrecord from prey.mit.edu --> chandler.mit.edu","hoffmann","2009-08-17",null,"2009-08-17",null,"2009-08-17","2009-08-17","2009-08-17","2009-08-17",0,595,"lmeinke",153000,"2009-08-17","hoffmann","2009-08-17",0,0,0,"lmeinke","Meinke","Linda",153000,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,980679,"resolved","irishman","BES Manager Errors w/Screenshots","Nobody","2009-08-10",null,null,null,"2009-08-10","2009-08-10","2009-08-10",null,0,811,"irishman",242800,"2009-08-10","redelson","2009-08-10",0,0,null,"irishman","Sullivan","Matthew",242800,"Information Services & Technology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS"," Mac OS X",1,1013222,"resolved","ackemp","How to create \"Extra Resources\" page in Stellar","carlyn","2009-09-15",null,null,null,"2009-09-17","2009-09-14","2009-09-17","2009-09-14",0,595,"markness",242800,"2009-09-14","carlyn","2009-09-17",0,3,3,"Foreign Languages & Literature Section","Current Employee",1,2009,"Foreign Languages & Literature Section","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,1013789,"resolved","aed","Admin access to 15.301","jchiang","2009-09-23",null,"2009-09-23",null,"2009-09-23","2009-09-23","2009-09-23",null,0,34,"jchiang",242800,"2009-09-15","jchiang","2009-09-23",8,8,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,1022438,"resolved","N/A","Re: Wiki Request for SP.211-8.01","carlyn",null,null,null,null,"2009-09-24","2009-09-23","2009-09-24",null,0,34,"padour",158000,"2009-09-23","carlyn","2009-09-24",0,1,null,null,null,1,2009]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,1022922,"resolved","frenzo","Stellar forum alerts for TAs","carlyn","2009-09-24",null,null,null,"2009-09-25","2009-09-24","2009-09-24","2009-09-24",0,595,"frenzo",15,"2009-09-24","doczi","2009-09-29",0,1,1,"Management","Current Student",1,2009,"Management","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software",null,1,1026775,"resolved","addison","dropped students for Sustainable Energy: 1.818/2.650/2.65/10.291/10.391/11.371/22.081/22.811/ESD.166","carlyn","2009-09-29",null,"2009-09-29",null,"2009-09-29","2009-09-29","2009-09-29",null,0,34,"addison","ESD","2009-09-28","carlyn","2009-09-29",1,1,null,"Engineering Systems Division","Current Student",1,2009,"Engineering Systems Division","Current Student"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,1009136,"waiting","rpb","Stellar Bug Report -Collapsed topics don't stay collapsed","carlyn","2009-09-10",null,null,null,null,"2009-09-10",null,"2009-09-10",2,595,"rpb",153000,"2009-09-10","jchiang","2009-09-15",0,null,null,"Earth, Atmospheric &  Planetary Sciences","Current Employee",1,2009,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","OS",null,1,1009128,"waiting","rpb","Assignment shows up prior to release date set","Nobody","2009-09-10",null,"2009-09-10",null,null,"2009-09-10",null,"2009-09-10",2,595,"rpb",153000,"2009-09-10","jchiang","2009-09-15",0,null,null,"Earth, Atmospheric &  Planetary Sciences","Current Employee",1,2009,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,1011986,"resolved","rman","Unable to access Stellar forum (SciComm section B)","carlyn","2009-09-15",null,"2009-09-14",null,"2009-09-17","2009-09-14","2009-09-17","2009-09-14",0,595,"rman",7,"2009-09-13","carlyn","2009-09-17",1,4,3,"Biology","Current Student",1,2009,"Biology","Current Student"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,1018659,"resolved","jk1209","Stellar 7.02 SCICOMM B","carlyn","2009-09-21",null,null,null,"2009-09-22","2009-09-21","2009-09-22",null,0,34,"jk1209",7,"2009-09-20","carlyn","2009-09-22",1,2,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[34,"Edtech::Stellar","Stellar Support","Software Version",null,1,1018271,"resolved","lorna_a","error encountered by lorna_a@mit.edu","carlyn","2009-09-21",null,"2009-09-21",null,"2009-09-28","2009-09-21","2009-09-28","2009-09-21",0,595,"lorna_a",1,"2009-09-18","carlyn","2009-09-28",3,10,7,"Civil and Environmental Eng","Current Student",1,2009,"Civil and Environmental Eng","Current Student"]
[34,"Edtech::Stellar","Stellar Support","OS Version",null,1,1008807,"waiting","npolizzi","Recitation limits.","jchiang","2009-09-18",null,null,null,null,"2009-09-10",null,null,0,34,"npolizzi",151000,"2009-09-10","jchiang","2009-09-28",0,null,null,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[34,"Edtech::Stellar","Stellar Support","Platform",null,1,1005489,"open","salessan","15.060 site on Stellar has been disabled. Students cannot access!!!!","Nobody","2009-09-08",null,"2009-09-08",null,null,"2009-09-08",null,"2009-09-08",0,595,"salessan",121000,"2009-09-07","gpeltecu","2009-09-08",1,null,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,1023069,"waiting","hfhemond","Athena locker access","Nobody","2009-09-24",null,"2009-09-24",null,null,"2009-09-24",null,"2009-09-24",3,595,"hfhemond",63000,"2009-09-24","thomask","2009-09-24",0,null,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," E-Mail",1,1007793,"resolved","kanak","Is there a way to use emacs23 in debathena?","Nobody","2009-09-18",null,"2009-09-10",null,"2009-09-18","2009-09-09","2009-09-18","2009-09-09",8,595,"kanak",6,"2009-09-09","jpaul","2009-09-18",0,9,9,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[1551,"Help Desk::Athena","Athena Consulting","Method"," Voice",1,1022949,"waiting","esharris","Possible mail loss","Nobody","2009-09-29",null,null,null,"2009-09-24","2009-09-24","2009-09-24","2009-09-24",5,595,"arowe",11,"2009-09-24","mikemp","2009-10-01",0,0,0,"Program in Writing & Humanistic Studies","Current Employee",1,2009,"Program in Writing & Humanistic Studies","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," Voice",1,1024180,"resolved","fjk","help with a tsm restore","Nobody","2009-09-29",null,null,null,"2009-09-29","2009-09-25","2009-09-29","2009-09-25",4,595,"thorn",242800,"2009-09-25","robinb","2009-09-29",0,4,4,"Plasma Science and Fusion Center","Current Employee",1,2009,"Plasma Science and Fusion Center","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,1016234,"resolved","ewoldt","FW: [istweb] Tivoli Storage Manager password","Nobody","2009-09-17",null,null,null,"2009-09-17","2009-09-17","2009-09-17","2009-09-17",0,595,"knyzio",242800,"2009-09-17","robinb","2009-09-17",0,0,0,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software",null,1,1018830,"resolved","dkwood","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-09-21",null,null,null,"2009-09-21","2009-09-21","2009-09-21",null,0,596,"dkwood",161000,"2009-09-20","robinb","2009-09-21",1,1,null,"Harvard/MIT Division of HST","Current Employee",1,2009,"Harvard/MIT Division of HST","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,1015562,"resolved","rushfort","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-09-16",null,null,null,"2009-09-17","2009-09-16","2009-09-16",null,0,596,"rushfort",151000,"2009-09-16","robinb","2009-09-17",0,1,null,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Method"," E-Mail",1,1021942,"resolved","davek","FW: Please cancel TSM accounts","Nobody",null,null,null,null,"2009-09-23","2009-09-23","2009-09-23",null,0,596,"davek",242800,"2009-09-23","jmorzins","2009-09-23",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS",null,1,1015364,"resolved","cyyang","Form submission from: TSM Backup: Cancel Your TSM Account","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,596,"cyyang",871000,"2009-09-16","jmorzins","2009-09-16",0,0,null,"Alumni Association","Current Employee",1,2009,"Alumni Association","Current Employee"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,1000925,"resolved","mcli","TSM Backup","Nobody","2009-09-02",null,null,null,"2009-09-16","2009-09-02","2009-09-02","2009-09-02",14,595,"mcli",7,"2009-09-01","robinb","2009-09-16",1,15,14,"Biology","Current Student",1,2009,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,1015605,"resolved","pfuligni","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,596,"pfuligni",121000,"2009-09-16","jmorzins","2009-09-16",0,0,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[596,"Help Desk::Backup","Help Desk","Software Version",null,1,1013234,"resolved","mvdl","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,596,"mvdl","NONE","2009-09-14","jmorzins","2009-09-14",0,0,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,1003444,"resolved","xhou","Form submission from: TSM Backup: Choose a Schedule For Your Backup","Nobody","2009-09-04",null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,596,"xhou",7,"2009-09-03","robinb","2009-09-04",1,1,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[596,"Help Desk::Backup","Help Desk","OS Version",null,1,1014951,"resolved","edd_d","STARTED - delete tsm node HD05-EDD-D","Nobody","2009-09-16",null,"2009-09-16",null,"2009-09-18","2009-09-16","2009-09-18","2009-09-16",2,595,"robinb",242800,"2009-09-16","robinb","2009-09-18",0,2,2,"Physics","Current Student",1,2009,"Physics","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Platform"," PC",1,999826,"resolved","ja19243","Problem with sapwebss personal information, LL employee","Nobody","2009-09-01",null,null,null,"2009-09-01","2009-09-01","2009-09-01","2009-09-01",0,595,"kwitt",242800,"2009-09-01","lmrobin","2009-09-01",0,0,0,"Lincoln Laboratory","Current Employee",1,2009,"Lincoln Laboratory","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,1004238,"resolved","deborah.woods@ll.mit.edu","Access to Money Matters tab and Benefits Enrollment","Nobody","2009-09-04",null,null,null,"2009-09-04","2009-09-04","2009-09-04","2009-09-04",0,595,"lmrobin",242800,"2009-09-04","ruadh","2009-09-04",0,0,0,null,null,1,2009]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,1015792,"resolved","nlyons","what is document number 1700559087 for","Nobody",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"jshang",242800,"2009-09-16","jshang","2009-09-16",0,0,0,"Chemistry","Current Employee",1,2009,"Chemistry","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,1006378,"resolved","mfiles","SRS Vacation Reporting","Nobody","2009-09-08",null,null,null,"2009-09-08","2009-09-08","2009-09-08","2009-09-08",0,595,"mfiles",69200,"2009-09-08","lmrobin","2009-09-08",0,0,0,"Department of Biological Engineering","Current Employee",1,2009,"Department of Biological Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,1019403,"resolved","jcmurphy","Sapweb: External requisition","Nobody",null,null,null,null,"2009-09-21","2009-09-21","2009-09-21","2009-09-21",0,595,"aibarton",242800,"2009-09-21","aibarton","2009-09-22",0,0,0,"Media Laboratory","Current Employee",1,2009,"Media Laboratory","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,1016787,"resolved","dineend","SRS Staff missing from SRS Vacation Report","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-17","2009-09-28","2009-09-17",10,595,"dineend",30000,"2009-09-17","lmrobin","2009-09-28",0,11,11,"School of Architecture & Planning","Current Employee",1,2009,"School of Architecture & Planning","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Platform",null,1,1012998,"resolved","marleigh","Error: User MARLEIGH has not RFC authorization for function group ZHR_VACATION_TRACKING","Nobody","2009-09-22",null,null,null,"2009-09-22","2009-09-14","2009-09-22","2009-09-14",7,595,"marleigh",93610,"2009-09-14","lmrobin","2009-09-22",0,8,8,"Comparative Media Studies","Current Employee",1,2009,"Comparative Media Studies","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,1021663,"waiting","yetao","online tax withholding info, fields for filing status and exemptions not editable","Nobody","2009-09-28",null,null,null,null,"2009-09-23",null,"2009-09-23",5,595,"yetao",5,"2009-09-23","lmrobin","2009-09-28",0,null,null,"Chemistry","Current Student",1,2009,"Chemistry","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,1012950,"resolved","gabilog","Timesheet issue","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-14",0,595,"jshang",242800,"2009-09-14","jshang","2009-09-14",0,0,0,"Center for International Studies","Current Employee",1,2009,"Center for International Studies","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software"," SAP, SAPWeb",1,1010923,"resolved","ltmolina","Vacation Tracker","Nobody","2009-09-15",null,null,null,"2009-09-15","2009-09-11","2009-09-15","2009-09-11",3,595,"ltmolina",153000,"2009-09-11","lmrobin","2009-09-15",0,4,4,"Earth, Atmospheric &  Planetary Sciences","Current Employee",1,2009,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,1006528,"resolved","pcobb","credit card verification, SAPweb system error","Nobody","2009-09-15",null,"2009-09-08",null,"2009-09-15","2009-09-08","2009-09-15","2009-09-08",7,595,"lmrobin",242800,"2009-09-08","ruadh","2009-09-15",0,7,7,"Music and Theater Arts Section","Current Employee",1,2009,"Music and Theater Arts Section","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS Version"," 10.5.6",1,1008983,"resolved","mcartas","Unable to create requisition in SAPWeb","Nobody","2009-09-23",null,null,null,"2009-09-23","2009-09-10","2009-09-23","2009-09-10",13,595,"arowe",11,"2009-09-10","jshang","2009-09-23",0,13,13,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Method"," Voice",1,1013272,"resolved","N/A","deleting line items in a JV in SAPgui","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,597,"ruadh",242800,"2009-09-14","ruadh","2009-09-14",0,0,null,null,null,1,2009]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,1000659,"resolved","reipince","Accessing the data warehouse with sql","Nobody","2009-09-02",null,null,null,"2009-09-15","2009-09-01","2009-09-02",null,13,597,"reipince",6,"2009-09-01","lmrobin","2009-09-15",0,14,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[597,"Help Desk::Business Help","Help Desk","Software"," SAP, SAPWeb",1,1004312,"resolved","gscot","dsl-grumpy problems printing multiple page invoices from IXOS","Nobody","2009-09-29",null,null,null,"2009-10-01","2009-09-07","2009-10-01","2009-09-07",15,595,"gscot",442040,"2009-09-04","lmrobin","2009-10-01",3,27,24,"Dean for Student Life-Administration","Current Employee",1,2009,"Dean for Student Life-Administration","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software",null,1,1017890,"resolved","fuller","Snow Leopard & Citrix","Nobody","2009-09-20",null,null,null,"2009-09-20","2009-09-18","2009-09-18","2009-09-18",0,595,"fuller",242800,"2009-09-18","lmrobin","2009-09-20",0,2,2,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS"," Mac OS X",1,1025339,"waiting","nitida","Trouble logging onto Websis","Nobody","2009-09-30",null,null,null,null,"2009-09-28",null,"2009-09-27",2,595,"nitida",15,"2009-09-27","lmrobin","2009-09-30",1,null,null,"Management","Current Student",1,2009,"Management","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,1007813,"resolved","gkwak","HELP!  can't access parking site","Nobody","2009-09-11",null,null,null,"2009-09-11","2009-09-09","2009-09-11","2009-09-09",1,595,"gkwak","CDO","2009-09-09","lmrobin","2009-09-11",0,2,2,"Computation for Des & Optmiz","Current Student",1,2009,"Computation for Des & Optmiz","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS Version",null,1,1002868,"resolved","dconlon","Account locked?","Nobody","2009-09-03",null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,597,"dconlon",242800,"2009-09-03","ruadh","2009-09-03",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,1001317,"resolved","ecabone","Unable to remove duplicate items on eCAT site for Office Depot products","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02","2009-09-02",0,595,"goguen",242800,"2009-09-02","lmrobin","2009-09-02",0,0,0,"Office of the VP for Institute Affairs","Current Employee",1,2009,"Office of the VP for Institute Affairs","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,1013001,"resolved","chisnell","Needs paper copy of his PO for vendor","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-14","2009-09-16","2009-09-14",1,595,"jwl",242800,"2009-09-14","jshang","2009-09-16",0,2,2,"Physics","Current Student",1,2009,"Physics","Current Student"]
[597,"Help Desk::Business Help","Help Desk","OS",null,1,1006098,"resolved","gaj","Procurement Card In-Box","Nobody","2009-09-08",null,"2009-09-08",null,"2009-09-08","2009-09-08","2009-09-08","2009-09-08",0,595,"gaj",66000,"2009-09-08","lmrobin","2009-09-08",0,0,0,"Materials Science and Engineering","Current Employee",1,2009,"Materials Science and Engineering","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Method"," Voice",1,1009545,"resolved","jhaggar","MITSIS is not working correctly - Mozilla error, crash","Nobody","2009-09-22",null,null,null,"2009-09-22","2009-09-10","2009-09-22","2009-09-10",10,595,"jwl",242800,"2009-09-10","lmrobin","2009-09-22",0,12,12,"MIT Card Office","Current Employee",1,2009,"MIT Card Office","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Software Version",null,1,1007812,"resolved","pvarley","[Fwd: Re: Brio Query]","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-09-09","2009-09-09","2009-09-09",0,595,"pvarley",60600,"2009-09-09","ruadh","2009-09-09",0,0,0,"Microsystems Technology Laboratories","Current Employee",1,2009,"Microsystems Technology Laboratories","Current Employee"]
[597,"Help Desk::Business Help","Help Desk","Method"," Voice",1,1027220,"resolved","johnh","Needs help making changes in edacca","Nobody","2009-09-29","2009-10-01",null,null,"2009-09-29","2009-09-29","2009-09-29","2009-09-29",0,595,"fbaars",242800,"2009-09-29","lmrobin","2009-09-29",0,0,0,"Facilities Administration","Current Employee",1,2009,"Facilities Administration","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1028420,"resolved","vdrako01","Certificate Installation - wanted to access websis","Nobody",null,null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"jeff2012",18,"2009-09-30","jeff2012","2009-09-30",0,0,null,null,"Non Current Student",1,2009,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1020018,"resolved","mrhalp","Can't get network card working on home built computer","Nobody",null,null,null,null,"2009-09-21","2009-09-21","2009-09-21",null,0,595,"jwl",242800,"2009-09-21","jwl","2009-09-21",0,0,null,null,"Moira Account",1,2009,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Other",1,1022246,"resolved","jchester","dorm printer out of toner","Nobody",null,null,null,null,"2009-09-23","2009-09-23","2009-09-23",null,0,595,"jmorzins",242800,"2009-09-23","jmorzins","2009-09-23",0,0,null,"Civil and Environmental Eng","Current Student",1,2009,"Civil and Environmental Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1013204,"resolved","elg","Can't get to Stellar site, but has certs","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"jwl",242800,"2009-09-14","jwl","2009-09-28",0,0,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1015647,"resolved","ja21962","lincoln staff not able to update info","Nobody",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"jmorzins",242800,"2009-09-16","jmorzins","2009-09-16",0,0,null,"Lincoln Laboratory","Current Employee",1,2009,"Lincoln Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1003623,"open","robinsonwb@aol.com","(re)register computer for network access","Nobody","2009-09-24",null,null,null,"2009-09-24","2009-09-03","2009-09-03",null,0,595,"jmorzins",242800,"2009-09-03","robinsonwb@aol.com","2009-09-25",0,21,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Unknown",1,1010588,"resolved","jcybarra","buy adobe photoshop","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,595,"jmorzins",242800,"2009-09-11","jmorzins","2009-09-11",0,0,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1006849,"resolved","sshuf","certificate error getting to parking/tpass page","Nobody",null,null,null,null,"2009-09-08","2009-09-08","2009-09-08",null,0,595,"jmorzins",242800,"2009-09-08","jmorzins","2009-09-08",0,0,null,"Research Laboratory of Electronics","Current Employee",1,2009,"Research Laboratory of Electronics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Unknown",1,1000598,"resolved","jacopo","where to see emails in spam quarantine","Nobody",null,null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,595,"jmorzins",242800,"2009-09-01","jmorzins","2009-09-01",0,0,null,"Nuclear Science and Engineering","Current Employee",1,2009,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," bootcamp",1,1003595,"resolved","xhou","questions about installing Windows on Mac","Nobody",null,null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,595,"jmorzins",242800,"2009-09-03","jmorzins","2009-09-03",0,0,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1000273,"resolved","adeveau","how to reset a password","Nobody",null,null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,595,"jmorzins",242800,"2009-09-01","jmorzins","2009-09-01",0,0,null,"Architecture","Current Employee",1,2009,"Architecture","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1017151,"resolved","dabender","can't access ecat3, weird proxy routing [ncs #37300]","Nobody",null,null,null,null,"2009-09-17","2009-09-17","2009-09-17",null,0,595,"jmorzins",242800,"2009-09-17","jmorzins","2009-09-17",0,0,null,"Media Laboratory","Current Employee",1,2009,"Media Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1020540,"resolved","kgoosens","some email is delayed","Nobody",null,null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,595,"jmorzins",242800,"2009-09-22","jmorzins","2009-09-22",0,0,null,"Brain & Cognitive Sciences","Current Employee",1,2009,"Brain & Cognitive Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1007551,"resolved","joewelch","can't get into Exchange","Nobody",null,null,"2009-09-09",null,"2009-09-09","2009-09-09","2009-09-09",null,0,595,"goguen",242800,"2009-09-09","doczi","2009-09-09",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1017098,"resolved","emena","Email Help on Thunderbird","Nobody","2009-09-24",null,null,null,"2009-10-01","2009-09-18","2009-10-01",null,13,595,"emena","NONE","2009-09-17","fbaars","2009-10-01",1,14,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1019998,"resolved","hernacy","Error during office install","Nobody","2009-09-22",null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,595,"hernacy","ESD","2009-09-21","fbaars","2009-09-22",1,1,null,"Engineering Systems Division","Current Student",1,2009,"Engineering Systems Division","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1017459,"resolved","karenj","Exchange server - something is wrong","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"karenj",446100,"2009-09-18","goguen","2009-09-18",0,0,null,"Admissions Office","Current Employee",1,2009,"Admissions Office","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1019201,"resolved","jpfreid","certificate renewal","Nobody","2009-09-21",null,null,null,"2009-09-21","2009-09-21","2009-09-21",null,0,595,"jpfreid",68000,"2009-09-21","fbaars","2009-09-21",0,0,null,"Nuclear Science and Engineering","Current Employee",1,2009,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1024545,"resolved","hmkwon","Connection problem in Rm39-570","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28",null,0,595,"hmkwon",2,"2009-09-25","fbaars","2009-09-28",3,3,null,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Workstation",1,1004804,"open","grantrob","My account sometimes sends multiple copies of the same message to another user.","Nobody","2009-10-01",null,null,null,null,"2009-09-08",null,null,7,595,"grantrob","NONE","2009-09-05","fbaars","2009-10-01",3,null,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1017789,"resolved","cmayer","Using Arcgis in Windows (Vmware) on a Mac","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"fbaars",242800,"2009-09-18","fbaars","2009-09-18",0,0,null,"Urban Studies and Planning","Current Student",1,2009,"Urban Studies and Planning","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1017517,"open","ijk5","MIT's VPN","Nobody","2009-09-28",null,null,null,null,"2009-09-21",null,null,8,595,"ijk5",266300,"2009-09-18","ijk5","2009-09-29",3,null,null,"MIT Sea Grant College Program","Current Employee",1,2009,"MIT Sea Grant College Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1013804,"waiting","dbreese@drwholdings.com","Cannot sent emals to MIT domain","Nobody","2009-09-29",null,null,null,null,"2009-09-15",null,"2009-09-15",10,595,"fbaars",242800,"2009-09-15","fbaars","2009-09-29",0,null,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1017882,"resolved","georgeclemmer@gmail.com","Outlook Express 6 question","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"N/A",null,"2009-09-18","thorn","2009-09-18",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1014410,"resolved","N/A",null,"gleitz",null,null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,595,"gleitz",6,"2009-09-15","gleitz","2009-09-15",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1023174,"waiting","hchrist","wiki setup question","Nobody","2009-09-30",null,null,null,null,"2009-09-25",null,null,0,595,"hchrist",154000,"2009-09-24","jmorzins","2009-09-30",1,null,null,"Mathematics","Current Employee",1,2009,"Mathematics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1006860,"resolved","elise","windows on a mac","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,595,"elise",18,"2009-09-08","ruadh","2009-09-09",1,1,null,"Mathematics","Current Student",1,2009,"Mathematics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1006490,"resolved","EGT@space.MIT.EDU","email issue.","Nobody",null,null,null,null,"2009-09-08","2009-09-08","2009-09-08",null,0,595,"jshang",242800,"2009-09-08","jshang","2009-09-08",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1009072,"resolved","sesarma","Safari prompts multiple times for my certificate","Nobody",null,null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"jshang",242800,"2009-09-10","jshang","2009-09-10",0,0,null,"Mechanical Engineering","Current Employee",1,2009,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1003352,"resolved","gardiner","Exchange email account","Nobody",null,null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,595,"jshang",242800,"2009-09-03","jshang","2009-09-03",0,0,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1023940,"resolved","jmerkin","Windows XP download","Nobody","2009-09-25",null,null,null,"2009-09-25","2009-09-25","2009-09-25",null,0,595,"jmerkin",7,"2009-09-25","fbaars","2009-09-25",0,0,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS",1,1029013,"waiting","hyue","possible vmware error on macos 10.6","Nobody",null,null,null,null,null,"2009-09-30",null,null,0,595,"jmorzins",242800,"2009-09-30","jmorzins","2009-09-30",0,null,null,"Aeronautics and Astronautics","Current Student",1,2009,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Thunderbird",1,1012490,"resolved","N/A","Email issue","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"jshang",242800,"2009-09-14","jshang","2009-09-14",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1021107,"resolved","N/A","Unable to log into machine","Nobody",null,null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,595,"jshang",242800,"2009-09-22","jshang","2009-09-22",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1019645,"resolved","N/A","need phone number for security","Nobody",null,null,null,null,"2009-09-21","2009-09-21","2009-09-21",null,0,595,"jshang",242800,"2009-09-21","jshang","2009-09-21",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1028628,"open","jazy","Fwd: mail quota report","Nobody","2009-10-01",null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"jazy",66000,"2009-09-30","fbaars","2009-10-01",0,0,null,"Materials Science and Engineering","Current Employee",1,2009,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1019309,"waiting","gwmartin","Wire network connection E25-430-78","Nobody","2009-09-28",null,null,null,null,"2009-09-21",null,null,7,595,"jshang",242800,"2009-09-21","fbaars","2009-09-28",0,null,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1015581,"resolved","N/A","how to get  a contact info using athena command","Nobody",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"jshang",242800,"2009-09-16","jshang","2009-09-16",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1008140,"resolved","N/A","forward mit emails got gmail","Nobody",null,null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,595,"jshang",242800,"2009-09-09","jshang","2009-09-09",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1016661,"resolved","borisk","replace the a hard drive for Mac Powerbook G4","Nobody",null,null,null,null,"2009-09-17","2009-09-17","2009-09-17",null,0,595,"jshang",242800,"2009-09-17","jshang","2009-09-17",0,0,null,"Comp Sci & Artificial Intelligence Lab","Current Employee",1,2009,"Comp Sci & Artificial Intelligence Lab","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1012991,"resolved","emilewis","Network registration error from Endicott House","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"jwl",242800,"2009-09-14","jwl","2009-09-14",0,0,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Unknown",1,1008919,"resolved","olimpia","Requesting Manual DHCP registration","Nobody","2009-09-10",null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"olimpia",271000,"2009-09-10","fbaars","2009-09-10",0,0,null,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1013589,"resolved","alchow","Re: [istweb] certificate error","Nobody","2009-09-15",null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,595,"knyzio",242800,"2009-09-15","fbaars","2009-09-15",0,0,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1010727,"resolved","renin","wireless internet connection","Nobody","2009-09-11",null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,595,"knyzio",242800,"2009-09-11","fbaars","2009-09-11",0,0,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1028120,"resolved","mrassuli","Windows download problems...","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"mrassuli",15,"2009-09-29","kkon","2009-09-30",1,1,null,"Management","Current Student",1,2009,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1001089,"resolved","mmaclell","FW: Important: Email Account Verification Update","Nobody","2009-09-02",null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"mmaclell",591024,"2009-09-02","robinb","2009-09-02",0,0,null,"Facilities Misc","Current Employee",1,2009,"Facilities Misc","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,1000435,"resolved","omar.e.fernandez@gmail.com","[istweb] MIT Certificates on Safari","Nobody","2009-09-08",null,null,null,"2009-09-14","2009-09-01","2009-09-14",null,13,595,"N/A",null,"2009-09-01","fbaars","2009-09-14",0,13,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows Vista",1,1004158,"resolved","nbatscha","anti-virus software & Thunderbird help","Nobody","2009-09-04",null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"nbatscha",7,"2009-09-04","mresnick","2009-09-04",0,0,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1017561,"resolved","gregoryd","installing certs on safari","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"kkon",6,"2009-09-18","kkon","2009-09-18",0,0,null,null,"Moira Account",1,2009,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1022918,"resolved","lberard","Please register MAC addresses for DHCP (DHCP-RQUADE.MIT.EDU)","Nobody","2009-09-24",null,null,null,"2009-09-24","2009-09-24","2009-09-24",null,0,595,"lberard",591040,"2009-09-24","fbaars","2009-09-24",0,0,null,"Facilities Administration","Current Employee",1,2009,"Facilities Administration","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1011744,"resolved","kjpan","unable to access download page for x-win","Nobody","2009-09-13",null,null,null,"2009-09-14","2009-09-13","2009-09-14",null,0,595,"kjpan",15,"2009-09-13","fbaars","2009-09-14",0,1,null,"Management","Current Student",1,2009,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1028325,"waiting","verdier","apple mail account setup","Nobody","2009-09-30",null,null,null,null,"2009-09-30",null,null,0,595,"knyzio",242800,"2009-09-30","robinb","2009-09-30",0,null,null,"Laboratory for Nuclear Science","Current Employee",1,2009,"Laboratory for Nuclear Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1028324,"resolved","Christopher.Weldon@childrens.harvard.edu","failure to get personal certificate","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"knyzio",242800,"2009-09-30","jeff2012","2009-09-30",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Email:Other",1,1015048,"resolved","goeke@MIT.EDU","configuring Evolution  for IMAP","Nobody",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"kkon",6,"2009-09-16","kkon","2009-09-16",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1012885,"resolved","slm@mit.edu","Information on a training class","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"mvan",242800,"2009-09-14","mvan","2009-09-14",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1027919,"resolved","atarr","Message stuck on send","Nobody",null,null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,595,"mvan",242800,"2009-09-29","mvan","2009-09-29",0,0,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1027854,"resolved","cenglish","Quota issues with email","Nobody",null,null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,595,"mvan",242800,"2009-09-29","mvan","2009-09-29",0,0,null,"Religious Life","Current Employee",1,2009,"Religious Life","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1012906,"open","ecanton","pdf attachments taking a long time to receive in Entourage","Nobody","2009-09-16",null,null,null,null,"2009-09-14",null,null,0,595,"mvan",242800,"2009-09-14","ecanton","2009-09-16",0,null,null,"Lemelson/MIT Program","Current Employee",1,2009,"Lemelson/MIT Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," parking office web site",1,1009592,"resolved","mweiwer@broadinstitute.org","Sapweb","Nobody","2009-09-15",null,null,null,"2009-09-15","2009-09-10","2009-09-10",null,0,595,"N/A",null,"2009-09-10","fbaars","2009-09-15",0,5,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1024000,"waiting","mzhovnir","cannot connect to \\\\sais.mit.edu\\share drive","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,null,3,595,"mzhovnir",242800,"2009-09-25","lmrobin","2009-09-25",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1029068,"resolved","N/A","Vaio screen broken","peloquin",null,null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"peloquin",242800,"2009-09-30","peloquin","2009-09-30",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1015786,"resolved","arturod","Installing VMware in Snow Leopard","Nobody",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"peloquin",242800,"2009-09-16","peloquin","2009-09-16",0,0,null,"Physics","Current Student",1,2009,"Physics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1010134,"resolved","mtotten","Powerbook won't boot","Nobody",null,null,null,null,"2009-09-18","2009-09-11","2009-09-18",null,7,595,"mresnick",6,"2009-09-11","fbaars","2009-09-18",0,7,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1003441,"waiting","akelsey","No pretext to forwarded messages in Outlook 2003","Nobody","2009-10-01",null,null,null,null,"2009-09-03",null,null,8,595,"mresnick",6,"2009-09-03","fbaars","2009-10-01",0,null,null,"Chemistry","Current Employee",1,2009,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1015144,"resolved","pgf","Cannot copy CD to local disk on OS X","mresnick",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"mresnick",6,"2009-09-16","mresnick","2009-09-16",0,0,null,"List Visual Arts Center","Current Employee",1,2009,"List Visual Arts Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1000894,"resolved","nmarantz","Plaza Account","Nobody","2009-09-02",null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"nmarantz",11,"2009-09-01","jmorzins","2009-09-02",1,1,null,"Urban Studies and Planning","Current Student",1,2009,"Urban Studies and Planning","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1023181,"resolved","mtai2","email transferring","Nobody","2009-09-24",null,null,null,"2009-09-24","2009-09-24","2009-09-24",null,0,595,"mtai2",10,"2009-09-24","thorn","2009-09-24",0,0,null,"Chemical Engineering","Current Student",1,2009,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1012407,"resolved","pgf","Forgot Kerberos password","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"mresnick",6,"2009-09-14","mresnick","2009-09-14",0,0,null,"List Visual Arts Center","Current Employee",1,2009,"List Visual Arts Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1008270,"resolved","ninakru","email quota","Nobody","2009-09-10",null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"ninakru",null,"2009-09-09","fbaars","2009-09-10",1,1,null,null,"Moira Account",1,2009,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1012440,"resolved","florak","client called with network access problems on an imac","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"livelife",242800,"2009-09-14","livelife","2009-09-14",0,0,null,"Office of the Provost","Current Employee",1,2009,"Office of the Provost","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version"," mathematica",1,1020397,"resolved","N/A","mathematica asking for registration key","Nobody",null,null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,595,"kwitt",242800,"2009-09-22","kwitt","2009-09-22",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1016826,"resolved","malvius","instructions for ip printing","Nobody","2009-09-17",null,null,null,"2009-09-17","2009-09-17","2009-09-17",null,0,595,"livelife",242800,"2009-09-17","livelife","2009-09-17",0,0,null,"Aeronautics and Astronautics","Current Student",1,2009,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1001171,"resolved","livelife","client called asking for advice on Dual Layer DVD media","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"livelife",242800,"2009-09-02","livelife","2009-09-02",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,1008835,"resolved","signer","Junk mail filtering and Rules in AppleMail","Nobody",null,null,null,null,"2009-09-17","2009-09-10","2009-09-17",null,7,595,"lmrobin",242800,"2009-09-10","fbaars","2009-09-17",0,7,null,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Unknown",1,1015529,"resolved","llevine","Problem creating a requisition, Error in commitments check","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"llevine",97500,"2009-09-16","doczi","2009-09-16",0,0,null,"Center for International Studies","Current Employee",1,2009,"Center for International Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows Vista",1,1026470,"waiting","sadegh","client trying to activate vista off campus","Nobody",null,null,null,null,null,"2009-09-28",null,null,0,595,"livelife",242800,"2009-09-28","livelife","2009-09-28",0,null,null,"Health Sciences & Technology","Current Student",1,2009,"Health Sciences & Technology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1001606,"resolved","mcneal","web.mit.edu certificate expried","Nobody","2009-09-02",null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"mcneal",242800,"2009-09-02","jmorzins","2009-09-02",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1010272,"resolved","kpayson","FW: MAC Addresses","Nobody","2009-09-18",null,"2009-09-11",null,"2009-09-18","2009-09-18","2009-09-18",null,6,595,"kpayson",null,"2009-09-11","fbaars","2009-09-18",7,7,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",64,1,1002358,"resolved","k6logc","VPN on 64-bit Vista?","Nobody","2009-09-03",null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,595,"k6logc",7,"2009-09-03","fbaars","2009-09-03",0,0,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1023679,"resolved","kafka","syncing two Macs","Nobody","2009-09-25",null,null,null,"2009-09-25","2009-09-25","2009-09-25",null,0,595,"kafka",60300,"2009-09-24","thorn","2009-09-25",1,1,null,"Industrial Performance Center","Current Employee",1,2009,"Industrial Performance Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Exchange",1,1007777,"resolved","kvdickey","exchange being offline","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,595,"kvdickey",154500,"2009-09-09","doczi","2009-09-09",0,0,null,"Brain & Cognitive Sciences","Current Employee",1,2009,"Brain & Cognitive Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Excel",1,1026494,"waiting","kvanned","Run-time error 91","Nobody","2009-09-29",null,null,null,null,"2009-09-28",null,null,0,595,"kvanned",69500,"2009-09-28","verick","2009-09-29",0,null,null,"Center for Transportation & Logistics","Current Employee",1,2009,"Center for Transportation & Logistics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1017052,"resolved","medoh","FTP troubles","Nobody","2009-09-18",null,null,null,"2009-09-24","2009-09-18","2009-09-24",null,6,595,"medoh","STS","2009-09-17","fbaars","2009-09-24",1,7,null,"Science, Technology & Society","Current Student",1,2009,"Science, Technology & Society","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1004407,"resolved","ebaum","Helped client register for DHCP and clear browser cache","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"markness",242800,"2009-09-04","markness","2009-09-04",0,0,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Unknown",1,1002196,"resolved","annli@wi.mit.edu","Whitehead employee trying to install certificate w/o MIT account","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"markness",242800,"2009-09-02","markness","2009-09-02",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1029189,"resolved","cbdewart","Problems logging into local intranet","Nobody",null,null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"markness",242800,"2009-09-30","markness","2009-09-30",0,0,null,"Architecture","Current Employee",1,2009,"Architecture","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1001953,"resolved","mjralph","Questions about People lookup on main MIT website","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"markness",242800,"2009-09-02","markness","2009-09-02",0,0,null,"Mechanical Engineering","Current Employee",1,2009,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1027938,"resolved","vvoynov","Email Quota","Nobody",null,null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,595,"markyen",6,"2009-09-29","markyen","2009-09-29",0,0,null,"Chemical Engineering","Current Employee",1,2009,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1027920,"resolved","gakkar","AT&T Phone Discount","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-29","2009-09-29",null,0,595,"markyen",6,"2009-09-29","thorn","2009-09-30",0,1,null,"Architecture","Current Student",1,2009,"Architecture","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1024385,"resolved","jengym","Walkins Hours","Nobody",null,null,null,null,"2009-09-25","2009-09-25","2009-09-25",null,0,595,"markyen",6,"2009-09-25","markyen","2009-09-25",0,0,null,"DAPER Intercollegiate Sports","Current Employee",1,2009,"DAPER Intercollegiate Sports","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1026671,"resolved","drmiller","Error trying to update personal information via SAPWebSS","Nobody",null,null,null,null,"2009-09-28","2009-09-28","2009-09-28",null,0,595,"markness",242800,"2009-09-28","markness","2009-09-28",0,0,null,"Physics","Current Student",1,2009,"Physics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,1024735,"resolved","apersaud@gsd.harvard.edu","Stellar course access recommendation","Nobody",null,null,null,null,"2009-09-25","2009-09-25","2009-09-25",null,0,595,"markness",242800,"2009-09-25","markness","2009-09-25",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1004305,"resolved","leekj007@gmail.com","New Kerberos account, delay in email account availability","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"lmrobin",242800,"2009-09-04","lmrobin","2009-09-04",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1027485,"resolved","unknown","Inquiry about ad hoc network program","Nobody",null,null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,595,"markness",242800,"2009-09-29","markness","2009-09-29",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Unknown",1,1013289,"resolved","pslot","Question about whether or not we could repair personal laptop","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"markness",242800,"2009-09-14","markness","2009-09-14",0,0,null,"Division of Comparative Medicine","Current Employee",1,2009,"Division of Comparative Medicine","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1018199,"resolved","ardent","General question about computer purchase discount","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"markness",242800,"2009-09-18","markness","2009-09-18",0,0,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1024500,"resolved","davidlw","Client getting \"could not retrieve quota\" error when deleting email","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-25","2009-09-28",null,2,595,"markness",242800,"2009-09-25","mresnick","2009-09-28",0,3,null,"Laboratory for Nuclear Science","Current Employee",1,2009,"Laboratory for Nuclear Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1012813,"resolved","rbatista","MISTI Seeds fund text box limit","Nobody",null,null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"afrah",6,"2009-09-14","afrah","2009-09-14",0,0,null,"Nuclear Science and Engineering","Current Employee",1,2009,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1028568,"resolved","arthurs","Wants Gmail to open as default email system","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"aibarton",242800,"2009-09-30","thorn","2009-09-30",0,0,null,"Anthropology Program","Current Employee",1,2009,"Anthropology Program","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1022217,"resolved","faizaali","Recovering Purge deleted item","Nobody",null,null,"2009-09-23",null,"2009-09-23","2009-09-23","2009-09-23",null,0,595,"afrah",6,"2009-09-23","thorn","2009-09-23",0,0,null,"Urban Studies and Planning","Current Student",1,2009,"Urban Studies and Planning","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," VMware",1,1014180,"resolved","cherryj","VMWare license key","Nobody",null,null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,595,"afrah",6,"2009-09-15","afrah","2009-09-15",0,0,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1029162,"waiting","abklein","issue with recurring message on wiki","Nobody","2009-10-01",null,null,null,null,"2009-10-01",null,null,0,595,"abklein",441000,"2009-09-30","fbaars","2009-10-01",1,null,null,"Dean for Undergraduate Education","Current Employee",1,2009,"Dean for Undergraduate Education","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1029162,"waiting","abklein","issue with recurring message on wiki","Nobody","2009-10-01",null,null,null,null,"2009-10-01",null,null,0,595,"abklein",441000,"2009-09-30","fbaars","2009-10-01",1,null,null,"Dean for Undergraduate Education","Current Employee",1,2009,"Dean for Undergraduate Education","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1006057,"resolved","westgray@mit.edu","Certificates: Unable to download Personal Certificates","Nobody",null,null,"2009-09-08",null,"2009-09-08","2009-09-08","2009-09-08",null,0,595,"aibarton",242800,"2009-09-08","aibarton","2009-09-08",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1012543,"resolved","ahorning","Athena Cluster Printing: Printer is not printing duplex","Nobody","2009-09-14",null,"2009-09-14",null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"aibarton",242800,"2009-09-14","aibarton","2009-09-14",0,0,null,"Chemistry","Current Student",1,2009,"Chemistry","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1020882,"waiting","toddt","Mass archive/download webmail","Nobody","2009-09-29",null,null,null,null,"2009-09-22",null,null,7,595,"toddt",9,"2009-09-22","fbaars","2009-09-29",0,null,null,"Brain and Cognitive Sciences","Current Student",1,2009,"Brain and Cognitive Sciences","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1018021,"resolved","taejlee","activation of internet line","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"taejlee",91000,"2009-09-18","fbaars","2009-09-18",0,0,null,"Economics","Current Employee",1,2009,"Economics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1007099,"resolved","t274y@hotmail.com","cannot get certificate to work","Nobody","2009-09-09",null,null,null,"2009-09-15","2009-09-09","2009-09-15",null,6,595,"N/A",null,"2009-09-09","fbaars","2009-09-15",0,6,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Mobile Device",1,1014622,"resolved","smik","Registering Internet on phone","Nobody","2009-09-16",null,null,null,"2009-09-22","2009-09-16","2009-09-22",null,6,595,"smik",20,"2009-09-15","fbaars","2009-09-22",1,7,null,"Biological Engineering","Current Student",1,2009,"Biological Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,1022507,"open","zilinsky","Logging in to an on-campus PC","Nobody","2009-09-24",null,null,null,null,"2009-09-24",null,null,4,595,"zilinsky",null,"2009-09-23","mresnick","2009-09-30",1,null,null,null,"Moira Account",1,2009,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," AppleMail",1,1012824,"resolved","hjkulik","Not receiving emails with attachments","Nobody","2009-09-21",null,"2009-09-15",null,"2009-09-28","2009-09-14","2009-09-28",null,12,595,"afrah",6,"2009-09-14","fbaars","2009-09-28",0,14,null,"Materials Science and Engineering","Current Employee",1,2009,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1011062,"resolved","tatsuya","Keychain Access of Safari and kerberos certificate","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,595,"tatsuya",16,"2009-09-11","drews","2009-09-14",3,3,null,"Aeronautics and Astronautics","Current Student",1,2009,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1013407,"resolved","yoshio13","Windows Xp 32 bit","Nobody","2009-09-15",null,null,null,"2009-09-16","2009-09-15","2009-09-15",null,0,595,"yoshio13",2,"2009-09-14","brel","2009-09-16",1,2,null,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1015238,"resolved","rweinrib","Office Download problem","Nobody",null,null,"2009-09-16",null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"brel",2,"2009-09-16","brel","2009-09-16",0,0,null,"Terrascope","Current Employee",1,2009,"Terrascope","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,1019092,"resolved","mpd1118","Outlook Cannot send mail (IMAP)","brel",null,null,"2009-09-21",null,"2009-09-21","2009-09-21","2009-09-21",null,0,595,"brel",2,"2009-09-21","brel","2009-09-21",0,0,null,"Housing","Current Employee",1,2009,"Housing","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1026043,"resolved","baif03@mails.tsinghua.edu.cn","Email account access","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28",null,0,595,"N/A",null,"2009-09-28","fbaars","2009-09-28",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1003770,"resolved","ant","Static IP for laptop","Nobody","2009-09-11",null,null,null,"2009-09-11","2009-09-04","2009-09-08",null,0,595,"ant",6,"2009-09-04","fbaars","2009-09-11",0,7,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1014353,"resolved","khkim","downgrade to XP on LG machine","Nobody",null,null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,595,"bbrids",242800,"2009-09-15","bbrids","2009-09-16",0,0,null,null,"Non Current Student",1,2009,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1009018,"resolved","chalopin","link to download MIT-VPN","Nobody","2009-09-10",null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"chalopin",2,"2009-09-10","doczi","2009-09-10",0,0,null,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1024111,"resolved","balewski","nested inbox Apple Mail - OS X.5","Nobody",null,null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25",null,0,595,"bbrids",242800,"2009-09-25","bbrids","2009-09-28",0,0,null,"Laboratory for Nuclear Science","Current Employee",1,2009,"Laboratory for Nuclear Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1004307,"resolved","signer","cant enter data into a form created pdf","Nobody",null,null,"2009-09-04",null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"bbrids",242800,"2009-09-04","bbrids","2009-09-16",0,0,null,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Email:Other",1,1008168,"resolved","jyao","client reports that mail inbox is full - cannot recieve mail","Nobody",null,null,null,null,"2009-09-09","2009-09-09","2009-09-09","2009-09-09",0,604,"blang",242800,"2009-09-09","blang","2009-09-09",0,0,0,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Mac OS X",1,1003965,"resolved","msfeld","client reports problems with quota","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04","2009-09-04",0,604,"blang",242800,"2009-09-04","blang","2009-09-04",0,0,0,"Physics","Current Employee",1,2009,"Physics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1017750,"resolved","leann","client has minor prob with stellar site","Nobody",null,null,null,null,"2009-09-21","2009-09-18","2009-09-18","2009-09-18",0,604,"blang",242800,"2009-09-18","sadoian","2009-09-21",0,3,3,"Teaching & Learning Laboratory","Current Employee",1,2009,"Teaching & Learning Laboratory","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1015374,"resolved","N/A","helicopter dad seeks presales advice","Nobody",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,604,"blang",242800,"2009-09-16","blang","2009-09-16",0,0,0,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1000929,"resolved","ananduoza@gmail.com","Certificates on OWA?","Nobody","2009-09-02",null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"N/A",null,"2009-09-01","drews","2009-09-02",1,1,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1019576,"resolved","cbailey","Problem with athena locker access","Nobody","2009-09-22",null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,595,"cbailey",161000,"2009-09-21","rmperez","2009-09-22",1,1,null,"Harvard/MIT Division of HST","Current Employee",1,2009,"Harvard/MIT Division of HST","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1003988,"resolved","N/A","client seeks second opinion on broken mac air hinge","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04","2009-09-04",0,604,"blang",242800,"2009-09-04","blang","2009-09-04",0,0,0,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1016650,"resolved","csuggs","find po server?","Nobody",null,null,null,null,"2009-09-17","2009-09-17","2009-09-17",null,0,595,"robinb",242800,"2009-09-17","robinb","2009-09-17",0,0,null,"Laboratory for Nuclear Science","Current Employee",1,2009,"Laboratory for Nuclear Science","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Firefox",1,1017462,"resolved","whyt","trouble accessing time sheet","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"robinb",242800,"2009-09-18","robinb","2009-09-18",0,0,null,"Medical","Current Employee",1,2009,"Medical","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1010497,"resolved","lanza","trouble with internet","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,595,"robinb",242800,"2009-09-11","robinb","2009-09-11",0,0,null,"Nuclear Science and Engineering","Current Employee",1,2009,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1016754,"resolved","dbono","trouble purchasing from gov connection","Nobody",null,null,"2009-09-17",null,"2009-09-17","2009-09-17","2009-09-17",null,0,595,"robinb",242800,"2009-09-17","fbaars","2009-09-17",0,0,null,"Materials Science and Engineering","Current Employee",1,2009,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1017760,"resolved","aschroed","new employee can't access sapweb ss","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"robinb",242800,"2009-09-18","robinb","2009-09-18",0,0,null,"Medical","Current Employee",1,2009,"Medical","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1025159,"waiting","skaji","certificates","Nobody","2009-09-28",null,null,null,null,"2009-09-28",null,null,0,595,"skaji",7,"2009-09-27","fbaars","2009-09-28",1,null,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1002841,"resolved","mcfox","error in commitments check","Nobody",null,null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,595,"robinb",242800,"2009-09-03","robinb","2009-09-03",0,0,null,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1009158,"resolved","annew","jv error","Nobody",null,null,"2009-09-10",null,"2009-09-10",null,"2009-09-10",null,0,595,"robinb",242800,"2009-09-10","robinb","2009-09-10",null,0,null,"Materials Science and Engineering","Current Employee",1,2009,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1001589,"resolved","marise","citrix freezes up","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"robinb",242800,"2009-09-02","robinb","2009-09-02",0,0,null,null,"Moira Account",1,2009,null,"Moira Account"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version"," 10.5.6",1,1008028,"resolved","sikes","Macbook air cannot register","Nobody",null,null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,595,"rmperez",6,"2009-09-09","rmperez","2009-09-09",0,0,null,"Chemical Engineering","Current Employee",1,2009,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1015492,"resolved","dipaul","installing flash player","rmperez",null,null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"rmperez",6,"2009-09-16","rmperez","2009-09-16",0,0,null,"Materials Science and Engineering","Current Employee",1,2009,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1011291,"resolved","sandbox","MIT Career Fair request for IS&T consultants","Nobody","2009-09-11",null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,595,"sandbox",10,"2009-09-11","jmorzins","2009-09-11",0,0,null,"Chemical Engineering","Current Student",1,2009,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1027380,"resolved","ichung","setting up outlook 2007 with imap","Nobody",null,null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,595,"robinb",242800,"2009-09-29","robinb","2009-09-29",0,0,null,null,"Non Current Student",1,2009,null,"Non Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1028727,"resolved","maboudou","left machine, her destop changed, icons not familiar","Nobody",null,null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"robinb",242800,"2009-09-30","robinb","2009-09-30",0,0,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1001269,"resolved","kkluxton","Cannot access visitor parking","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"rmperez",6,"2009-09-02","rmperez","2009-09-02",0,0,null,"MIT Energy Initiative","Current Employee",1,2009,"MIT Energy Initiative","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1001299,"resolved","yairl","Cannot access benefits","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"rmperez",6,"2009-09-02","rmperez","2009-09-02",0,0,null,"Koch Inst - Integrative Cancer Research","Current Employee",1,2009,"Koch Inst - Integrative Cancer Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1024994,"waiting","thomas.annicq@sloan.mit.edu","registering my computer","Nobody","2009-09-28",null,null,null,null,"2009-09-28",null,null,0,595,"N/A",null,"2009-09-26","fbaars","2009-09-28",2,null,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows XP",1,1024405,"resolved","kdige","cannot sent mail from outlook","Nobody",null,null,null,null,"2009-09-25","2009-09-25","2009-09-25",null,0,595,"thorn",242800,"2009-09-25","thorn","2009-09-25",0,0,null,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1000973,"resolved","tegmark","Websis infinite loop","Nobody","2009-09-02",null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"tegmark",158000,"2009-09-02","drews","2009-09-02",0,0,null,"Physics","Current Employee",1,2009,"Physics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1021850,"resolved","teuber","how to change the name that is shown when I write an email from my MIT-account","Nobody","2009-09-24",null,null,null,"2009-09-24","2009-09-23","2009-09-24",null,0,595,"teuber",17,"2009-09-23","fbaars","2009-09-24",0,1,null,"Political Science","Current Student",1,2009,"Political Science","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS"," Windows",1,1000408,"resolved","unknown","excel 2007 question","Nobody",null,null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,595,"thorn",242800,"2009-09-01","thorn","2009-09-01",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1008292,"resolved","quimbyj","Re: Fw: Error page","Nobody",null,null,"2009-09-10",null,"2009-09-10",null,"2009-09-10",null,0,595,"sturner",242800,"2009-09-09","fbaars","2009-09-10",null,1,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1004315,"resolved","ullmana","how to forward email","Nobody","2009-09-04",null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"thorn",242800,"2009-09-04","thorn","2009-09-04",0,0,null,"Chemistry","Current Student",1,2009,"Chemistry","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Excel",1,1004374,"resolved","sarahb","messed up her excel display settings","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"thorn",242800,"2009-09-04","thorn","2009-09-04",0,0,null,"Budget, Finance and Treasury","Current Employee",1,2009,"Budget, Finance and Treasury","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," TechTime",1,1028747,"resolved","jacook","techtime crashing on launch","Nobody",null,null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,595,"ruadh",242800,"2009-09-30","ruadh","2009-09-30",0,0,null,"Public Service Center","Current Employee",1,2009,"Public Service Center","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1001461,"resolved","elk","trouble printing","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"ruadh",242800,"2009-09-02","ruadh","2009-09-02",0,0,null,"Center for Matl Science and Engineering","Current Employee",1,2009,"Center for Matl Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," VirusScan, Virex",1,1011853,"resolved","slobodan.radoman@gmail.com","Help with Andi Virus Software","Nobody","2009-09-14",null,null,null,"2009-09-15","2009-09-14","2009-09-15",null,0,595,"N/A",null,"2009-09-13","fbaars","2009-09-15",1,2,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1005622,"resolved","rrr","Cannot get personal certificate","Nobody","2009-09-08",null,null,null,"2009-09-15","2009-09-08","2009-09-15",null,7,595,"rrr",154000,"2009-09-07","fbaars","2009-09-15",1,8,null,"Mathematics","Current Employee",1,2009,"Mathematics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",10.5,1,1027844,"resolved","dgibson","Setting up TSM on Mac","Nobody",null,null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,595,"sadoian",6,"2009-09-29","sadoian","2009-09-29",0,0,null,"McGovern Institute for Brain Research","Current Employee",1,2009,"McGovern Institute for Brain Research","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1003390,"resolved","achrist","Set up Exchange on iPhone","Nobody",null,null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,595,"sadoian",6,"2009-09-03","sadoian","2009-09-03",0,0,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1001652,"resolved","dcohen","powerpoint default view & adobe PDF printer","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,595,"ruadh",242800,"2009-09-02","ruadh","2009-09-02",0,0,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1005670,"resolved","ryan@cs.harvard.edu","dhcp for partner/spouse","Nobody","2009-09-08",null,null,null,"2009-09-08","2009-09-08","2009-09-08",null,0,595,"N/A",null,"2009-09-08","ruadh","2009-09-08",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1023963,"resolved","elan","Warning Notice (VIRUS ALERT) ! ! ! (fwd)","Nobody",null,null,"2009-09-25",null,"2009-09-25",null,"2009-09-25",null,0,595,"elan",null,"2009-09-25","fbaars","2009-09-25",null,0,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1021936,"resolved","amyang","questions","Nobody","2009-09-24",null,null,null,"2009-09-24","2009-09-23","2009-09-23",null,0,595,"amyang",36000,"2009-09-23","fbaars","2009-09-24",0,1,null,"Program in Media Arts and Sciences","Current Employee",1,2009,"Program in Media Arts and Sciences","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," E-Mail",1,1006285,"resolved","austing","Connecting an xbox to the Network","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-09-08","2009-09-09",null,1,595,"austing","NONE","2009-09-08","doczi","2009-09-09",0,1,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version"," 10.5.7",1,1000666,"resolved","lnelms","how to change the color in Entourage Calendar","Nobody",null,null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,595,"doczi",242800,"2009-09-01","doczi","2009-09-01",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1029150,"new","cmarra","want to add a \"Good\" recipient email list to Brightmail","Nobody",null,null,null,null,null,null,null,null,0,595,"cmarra",242800,"2009-09-30","cmarra","2009-09-30",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1018547,"resolved","bildsten","Installing XP on VMWare","Nobody",null,null,"2009-09-21",null,"2009-09-21",null,"2009-09-21",null,0,595,"bildsten",2,"2009-09-19","fbaars","2009-09-21",null,2,null,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1018119,"resolved","ashleyfleche@rcn.com","certificate--ps:correction","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"N/A",null,"2009-09-18","jeff2012","2009-09-18",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,999763,"resolved","aslan.kasimov@kaust.edu.sa","MIT email","Nobody","2009-09-01",null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,595,"N/A",null,"2009-09-01","fbaars","2009-09-01",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1021949,"resolved","N/A","Cancelling an IS&T Training","Nobody",null,null,null,null,"2009-09-23","2009-09-23","2009-09-23",null,0,595,"drews",6,"2009-09-23","drews","2009-09-23",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1004201,"resolved","njannini","TechTime error upon meeting creation","Nobody","2009-09-08",null,null,null,"2009-09-15","2009-09-04","2009-09-15",null,7,595,"drews",6,"2009-09-04","fbaars","2009-09-15",0,11,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1009478,"resolved","ebarrett","firefox update","Nobody","2009-09-10",null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"doczi",242800,"2009-09-10","doczi","2009-09-10",0,0,null,"Program in Writing & Humanistic Studies","Current Employee",1,2009,"Program in Writing & Humanistic Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1009192,"resolved","unknown","How to create PDF from Word document on Mac","Nobody",null,null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"doczi",242800,"2009-09-10","doczi","2009-09-10",0,0,null,null,null,1,2009]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",10.3,1,1003332,"resolved","rachel","how to set Firefox as default browser for opening links from Mail","Nobody",null,null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,595,"doczi",242800,"2009-09-03","doczi","2009-09-03",0,0,null,"Nuclear Science and Engineering","Current Employee",1,2009,"Nuclear Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1009330,"resolved","jbelbin","Target disk mode doesn't work on a Mac","Nobody",null,null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"doczi",242800,"2009-09-10","doczi","2009-09-10",0,0,null,"Chemical Engineering","Current Employee",1,2009,"Chemical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",2007,1,1007569,"resolved","mensahb","trouble when configuring MIT IMAP email account in Outlook 2007","Nobody",null,null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,595,"doczi",242800,"2009-09-09","doczi","2009-09-09",0,0,null,"Management","Current Student",1,2009,"Management","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1004558,"resolved","nlyons","how to set Vacation email","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"doczi",242800,"2009-09-04","doczi","2009-09-04",0,0,null,"Chemistry","Current Employee",1,2009,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1008271,"resolved","cnsantos","Fwd: windows xp","Nobody","2009-09-10",null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,595,"cnsantos",10,"2009-09-09","fbaars","2009-09-10",1,1,null,"Chemical Engineering","Current Student",1,2009,"Chemical Engineering","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Other",1,1019530,"resolved","flemings","trouble with projector","Nobody",null,null,null,null,"2009-09-21","2009-09-21","2009-09-21",null,0,595,"doczi",242800,"2009-09-21","doczi","2009-09-21",0,0,null,"Materials Science and Engineering","Current Employee",1,2009,"Materials Science and Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1017056,"resolved","msfeld","trouble with printing from a Mac","Nobody",null,null,null,null,"2009-09-17","2009-09-17","2009-09-17",null,0,595,"doczi",242800,"2009-09-17","doczi","2009-09-17",0,0,null,"Physics","Current Employee",1,2009,"Physics","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Certificates",1,1015771,"resolved","malvius","certificates help, printer setup","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,595,"doczi",242800,"2009-09-16","doczi","2009-09-16",0,0,null,"Aeronautics and Astronautics","Current Student",1,2009,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,1010976,"resolved","sparksa","Server connectivity issues","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,595,"benitez",16,"2009-09-11","doczi","2009-09-11",0,0,null,"Aerospace Studies","Current Employee",1,2009,"Aerospace Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Method"," Voice",1,1023536,"resolved","ayce","Phone trouble in lab","Nobody",null,null,null,null,"2009-09-24","2009-09-24","2009-09-24",null,0,595,"benitez",16,"2009-09-24","benitez","2009-09-24",0,0,null,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1007441,"resolved","sburke","Unable to Connect to Exchange via Outlook","Nobody","2009-09-09",null,null,null,"2009-09-15","2009-09-09","2009-09-15",null,6,595,"arowe",11,"2009-09-09","fbaars","2009-09-15",0,6,null,"DUE Desktop Support","Current Employee",1,2009,"DUE Desktop Support","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",3.6,1,1024460,"resolved","amomura","Emails with attachments don't come through","Nobody","2009-09-25",null,null,null,"2009-09-25","2009-09-25","2009-09-25",null,0,595,"benitez",16,"2009-09-25","jmorzins","2009-09-25",0,0,null,"Legatum Center for Dev Entrepreneurship","Current Employee",1,2009,"Legatum Center for Dev Entrepreneurship","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," Macintosh",1,1004537,"resolved","sfilipia","VMware XP install trouble","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,595,"benitez",16,"2009-09-04","benitez","2009-09-04",0,0,null,"HQ, Information Services & Technology","Current Employee",1,2009,"HQ, Information Services & Technology","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1023492,"waiting","eafaf","[istweb] MIT email to GMAIL","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,null,3,595,"eafaf",16,"2009-09-24","fbaars","2009-09-25",1,null,null,"Aeronautics and Astronautics","Current Student",1,2009,"Aeronautics and Astronautics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1017893,"resolved","ckearney","Importing webmail \"outbox\" folder to apple mail","Nobody","2009-09-23",null,null,null,"2009-09-23","2009-09-21","2009-09-23",null,0,595,"ckearney","HST","2009-09-18","thorn","2009-09-23",3,5,null,"Health Sciences & Technology","Current Student",1,2009,"Health Sciences & Technology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS",null,1,1004494,"resolved","bsmc","spam quarentine and printing errors","Nobody","2009-09-08",null,null,null,"2009-09-08","2009-09-08","2009-09-08",null,0,595,"bsmc",8,"2009-09-04","fbaars","2009-09-08",4,4,null,"Physics","Current Student",1,2009,"Physics","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform"," PC",1,1013434,"resolved","alonab","VPN Client for Vista","Nobody","2009-09-15",null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,595,"alonab","HST","2009-09-14","fbaars","2009-09-15",1,1,null,"Health Sciences & Technology","Current Student",1,2009,"Health Sciences & Technology","Current Student"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","OS Version",null,1,1016425,"resolved","hutchins","request, licenses (Keys) in order to install Microsoft Windows XP Professional SP3 and Office 2007","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"hutchins",65000,"2009-09-17","fbaars","2009-09-18",1,1,null,"Mechanical Engineering","Current Employee",1,2009,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software Version",null,1,1016425,"resolved","hutchins","request, licenses (Keys) in order to install Microsoft Windows XP Professional SP3 and Office 2007","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,595,"hutchins",65000,"2009-09-17","fbaars","2009-09-18",1,1,null,"Mechanical Engineering","Current Employee",1,2009,"Mechanical Engineering","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software"," Other",1,1011552,"waiting","besser","windows xp partition on mac","Nobody","2009-10-01",null,null,null,null,"2009-09-14",null,null,7,595,"besser",152000,"2009-09-12","fbaars","2009-10-01",2,null,null,"Chemistry","Current Employee",1,2009,"Chemistry","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Software",null,1,1013699,"resolved","melvold","Allowing other students to view assignements on Stellar","Nobody",null,null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,595,"arowe",11,"2009-09-15","arowe","2009-09-15",0,0,null,"Program in Writing & Humanistic Studies","Current Employee",1,2009,"Program in Writing & Humanistic Studies","Current Employee"]
[595,"Help Desk::Call Center","MIT Computing Help Desk","Platform",null,1,999880,"resolved","fgeisel","Password Reset","Nobody",null,null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,595,"arowe",11,"2009-09-01","arowe","2009-09-01",0,0,null,null,"Moira Account",1,2009,null,"Moira Account"]
[2971,"Help Desk::Customercare",null,"Method"," E-Mail",1,1019990,"new","cpalmer","survey feedback about 831232","Nobody",null,null,null,null,null,null,null,null,0,2971,"cpalmer",405500,"2009-09-21","cpalmer","2009-09-21",null,null,null,"Campus Activities Complex","Current Employee",1,2009,"Campus Activities Complex","Current Employee"]
[2971,"Help Desk::Customercare",null,"Method"," E-Mail",1,1002451,"new","DeshosUp@BAEe667.bae.pppool.de","Sex Pharm","Nobody",null,null,null,null,null,null,null,null,0,2971,"N/A",null,"2009-09-03","DeshosUp@BAEe667.bae.pppool.de","2009-09-03",null,null,null,null,null,1,2009]
[598,"Help Desk::HDweb","Help Desk","Platform",null,1,1018208,"resolved","haiiro","redirects","Nobody","2009-09-21",null,null,null,"2009-09-21","2009-09-21","2009-09-21","2009-09-21",0,595,"haiiro",6,"2009-09-18","livelife","2009-09-21",3,3,0,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[602,"Help Desk::Presales","Help Desk","Platform",null,1,1005299,"resolved","ingridautomatic@gmail.com","laptop discounts","Nobody","2009-09-08",null,null,null,"2009-09-08","2009-09-08","2009-09-08","2009-09-07",0,595,"N/A",null,"2009-09-07","livelife","2009-09-08",1,1,1,null,null,1,2009]
[602,"Help Desk::Presales","Help Desk","OS",null,1,1005201,"resolved","hjain","discount","Nobody","2009-09-08",null,null,null,"2009-09-08","2009-09-08","2009-09-08","2009-09-07",0,595,"hjain",1,"2009-09-06","livelife","2009-09-08",2,2,1,"Civil and Environmental Eng","Current Student",1,2009,"Civil and Environmental Eng","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,1012971,"resolved","victang","Battery won't charge","Nobody",null,null,null,null,"2009-09-22","2009-09-14","2009-09-22",null,6,599,"katelind",242800,"2009-09-14","aswift","2009-09-22",0,8,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,1006193,"resolved","blaum","Performance issues with hard drive","Nobody","2009-09-11",null,null,null,"2009-09-11","2009-09-08","2009-09-08",null,0,599,"legand",242800,"2009-09-08","katelind","2009-09-11",0,3,null,"Economics","Current Student",1,2009,"Economics","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1013781,"waiting","kawstone","Re: [istweb] Can't run task manager, web browser redirects from google","Nobody","2009-09-21",null,null,null,null,"2009-09-15",null,"2009-09-21",10,595,"knyzio",242800,"2009-09-15","bbrids","2009-09-23",0,null,null,"Research Laboratory of Electronics","Current Employee",1,2009,"Research Laboratory of Electronics","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,1014346,"resolved","naylor","G5 won't boot","Nobody",null,null,null,null,"2009-09-17","2009-09-15","2009-09-17",null,1,599,"katelind",242800,"2009-09-15","katelind","2009-09-17",0,2,null,"Linguistics & Philosophy","Current Employee",1,2009,"Linguistics & Philosophy","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,1020463,"resolved","loido","Possible battery failure","Nobody",null,null,null,null,"2009-09-23","2009-09-22","2009-09-23",null,0,599,"katelind",242800,"2009-09-22","katelind","2009-09-23",0,1,null,"Chemistry","Current Student",1,2009,"Chemistry","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1027298,"resolved","rkdasari","system overheats, shuts down abruptly","Nobody",null,null,null,null,"2009-09-30","2009-09-29","2009-09-30",null,0,599,"katelind",242800,"2009-09-29","legand","2009-09-30",0,1,null,null,"Non Current Student",1,2009,null,"Non Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1006770,"resolved","javad","Wireless connectivity problems","legand",null,null,null,null,"2009-09-08","2009-09-08","2009-09-08",null,0,599,"legand",242800,"2009-09-08","legand","2009-09-08",0,0,null,"Civil and Environmental Eng","Current Student",1,2009,"Civil and Environmental Eng","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,1020583,"resolved","yanz","Fan failure","Nobody","2009-09-24",null,null,null,"2009-09-24","2009-09-22","2009-09-24",null,1,599,"katelind",242800,"2009-09-22","katelind","2009-09-24",0,2,null,"Mathematics","Current Student",1,2009,"Mathematics","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,1020463,"resolved","loido","Possible battery failure","Nobody",null,null,null,null,"2009-09-23","2009-09-22","2009-09-23",null,0,599,"katelind",242800,"2009-09-22","katelind","2009-09-23",0,1,null,"Chemistry","Current Student",1,2009,"Chemistry","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,1019203,"waiting","eeadams","virus scan","Nobody","2009-09-24",null,null,null,null,"2009-09-21",null,null,4,599,"mvan",242800,"2009-09-21","kwitt","2009-09-25",0,null,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1025702,"waiting","kerrigan","Dell latitude D820 will not boot correct","Nobody","2009-10-01",null,null,null,null,"2009-09-28",null,"2009-09-28",2,595,"fbaars",242800,"2009-09-28","markness","2009-10-01",0,null,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1016582,"waiting","mpolz","MacBook Pro does not boot up correct","Nobody","2009-09-24",null,null,null,null,"2009-09-17",null,"2009-09-17",3,595,"fbaars",242800,"2009-09-17","jronald","2009-09-28",0,null,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows Vista",1,1000049,"resolved","susanaj","Dell Studio DVD drive won't work, Win updates fail","Nobody","2009-09-03",null,null,null,"2009-09-04","2009-09-01","2009-09-04","2009-09-01",2,595,"rmperez",6,"2009-09-01","jshang","2009-09-04",0,3,3,"Management","Current Student",1,2009,"Management","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,1020504,"resolved","hpark","T43 won't boot","Nobody","2009-09-24",null,null,null,"2009-09-28","2009-09-22","2009-09-24",null,0,599,"katelind",242800,"2009-09-22","jshang","2009-09-28",0,6,null,"Harvard/MIT Division of HST","Current Employee",1,2009,"Harvard/MIT Division of HST","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,1021974,"resolved","twl","Flaky display","tressa","2009-09-29",null,null,null,"2009-09-30","2009-09-23","2009-09-30",null,4,599,"katelind",242800,"2009-09-23","tressa","2009-09-30",0,7,null,"Mathematics","Current Student",1,2009,"Mathematics","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,1008254,"waiting","knc131","missing driver error","Nobody","2009-09-15",null,null,null,null,"2009-09-09",null,null,16,599,"katelind",242800,"2009-09-09","blang","2009-10-01",0,null,null,null,"Current Student",1,2009,null,"Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows XP",1,1013200,"resolved","mjhwang","Data Recovery from 1TB External Drive","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-14","2009-09-16","2009-09-14",0,595,"mresnick",6,"2009-09-14","katelind","2009-09-16",0,2,2,null,"Non Current Student",1,2009,null,"Non Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS"," Windows Vista",1,1004437,"resolved","eriko_n","Outlook gives Certificate error (Japanese OS)","Nobody",null,null,null,null,"2009-09-04","2009-09-04","2009-09-04","2009-09-04",0,595,"doczi",242800,"2009-09-04","doczi","2009-09-04",0,0,0,"Engineering Systems Division","Current Student",1,2009,"Engineering Systems Division","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,1017615,"resolved","mjk","Dell Latitude D430 won't boot; client needs important file","Nobody","2009-09-21",null,null,null,"2009-09-24","2009-09-18","2009-09-21","2009-09-18",3,595,"mresnick",6,"2009-09-18","aswift","2009-09-24",0,6,6,"Audit Division","Current Employee",1,2009,"Audit Division","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,1008946,"open","abhijitd@hotmail.com","Ram upgrade and HDD Diagnostics on T60","Nobody","2009-09-23",null,null,null,null,"2009-09-10",null,null,0,599,"aswift",242800,"2009-09-10","aswift","2009-09-24",0,null,null,null,null,1,2009]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,1003312,"resolved","sbrincat","Hard drives problem","Nobody","2009-09-04",null,null,null,"2009-09-04","2009-09-03","2009-09-04","2009-09-03",0,595,"jshang",242800,"2009-09-03","katelind","2009-09-04",0,1,1,"Picower Institute for Learning & Memory","Current Employee",1,2009,"Picower Institute for Learning & Memory","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,1015402,"waiting","armendez","possible OS install","Nobody",null,null,"2009-09-17",null,null,"2009-09-16",null,"2009-09-16",9,595,"livelife",242800,"2009-09-16","bbrids","2009-09-23",0,null,null,"Civil and Environmental Eng","Current Student",1,2009,"Civil and Environmental Eng","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1023352,"waiting","clay","Dead D620","Nobody","2009-09-28",null,null,null,null,"2009-09-24",null,"2009-09-24",5,595,"kwitt",242800,"2009-09-24","aswift","2009-09-30",0,null,null,"Human Resources","Current Employee",1,2009,"Human Resources","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1007475,"open","eabraham","Assistance with  setting Outlook","Nobody","2009-09-16",null,"2009-09-09",null,null,"2009-09-09",null,"2009-09-09",7,595,"aibarton",242800,"2009-09-09","eabraham","2009-09-16",0,null,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1020775,"waiting","mferraro","Windows stops running, reinstalled multiple times","Nobody","2009-10-01",null,"2009-09-22",null,"2009-09-22","2009-09-29","2009-09-22","2009-09-29",1,595,"doczi",242800,"2009-09-22","aswift","2009-10-01",7,0,-7,"Aeronautics and Astronautics","Current Student",1,2009,"Aeronautics and Astronautics","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1000455,"resolved","vgod","macbook needs replacement battery","Nobody",null,null,null,null,"2009-09-11","2009-09-01","2009-09-11",null,0,599,"edd_d",8,"2009-09-01","jronald","2009-09-11",0,10,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,1011168,"resolved","alvinc","Problem with computer.","Nobody",null,null,"2009-09-11",null,"2009-09-11","2009-09-11","2009-09-11","2009-09-11",0,595,"jshang",242800,"2009-09-11","jshang","2009-09-11",0,0,0,"Professional Education Prog","Current Student",1,2009,"Professional Education Prog","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1015906,"resolved","brian_c","Virus problems","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,599,"bdoyle",242800,"2009-09-16","bdoyle","2009-09-16",0,0,null,"Chemical Engineering","Current Student",1,2009,"Chemical Engineering","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," Macintosh",1,1014135,"resolved","cmylau","Certificates on Safari problem","Nobody",null,null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,599,"bdoyle",242800,"2009-09-15","bdoyle","2009-09-15",0,0,null,"Physics","Current Student",1,2009,"Physics","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software"," DHCP",1,1016654,"resolved","itsung","DHCP problem. Incorrect DNS servers specified.","Nobody",null,null,null,null,"2009-09-17","2009-09-17","2009-09-17",null,0,599,"bdoyle",242800,"2009-09-17","bdoyle","2009-09-17",0,0,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1008404,"resolved","sharonr","Older XP laptop not loading desktop - reload os recommended","Nobody",null,null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,599,"bdoyle",242800,"2009-09-09","bdoyle","2009-09-09",0,0,null,"Management","Current Student",1,2009,"Management","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,1026425,"resolved","mhohenb","cert aid needed for X.5.5","Nobody",null,null,"2009-09-28",null,"2009-09-28","2009-09-28","2009-09-28",null,0,599,"bbrids",242800,"2009-09-28","bbrids","2009-09-28",0,0,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1024410,"resolved","bevkt","10.4.11 cannot find accessories folder ( windows notepad ?) -","Nobody","2009-09-25",null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25",null,0,599,"bbrids",242800,"2009-09-25","bbrids","2009-09-28",0,0,null,"Engineering Systems Division","Current Employee",1,2009,"Engineering Systems Division","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1019581,"resolved","aran","2 drives for SVC TAG 2W5BH41","Nobody","2009-09-29",null,null,null,"2009-09-30","2009-09-23","2009-09-30",null,6,599,"aran",69200,"2009-09-21","aswift","2009-09-30",2,9,null,"Department of Biological Engineering","Current Employee",1,2009,"Department of Biological Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Platform"," Macintosh",1,1019737,"waiting","bcole","MacBook Pro Repair","Nobody","2009-10-01",null,null,null,null,"2009-09-21",null,"2009-09-21",1,595,"bcole",242800,"2009-09-21","jronald","2009-10-01",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1001659,"resolved","pjjones","Damaged headphone jack, screws missing","Nobody","2009-09-03",null,null,null,"2009-09-03","2009-09-02","2009-09-03",null,0,599,"katelind",242800,"2009-09-02","markness","2009-09-03",0,1,null,"Linguistics and Philosophy","Current Student",1,2009,"Linguistics and Philosophy","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,1028350,"new","chisholm","MacBook freezes","jronald",null,null,"2009-09-30",null,null,"2009-09-30",null,"2009-09-30",0,595,"kkon",6,"2009-09-30","jronald","2009-10-01",0,null,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,1006001,"resolved","huangy","Fan error","Nobody","2009-09-09",null,null,null,"2009-09-11","2009-09-08","2009-09-09",null,2,599,"katelind",242800,"2009-09-08","aswift","2009-09-11",0,3,null,"Biology","Current Student",1,2009,"Biology","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,1010383,"new","suhokim","files missing after OS upgrade","Nobody","2009-09-30",null,null,null,null,"2009-09-11",null,"2009-09-11",0,595,"kkon",6,"2009-09-11","legand","2009-09-30",0,null,null,"Management","Current Student",1,2009,"Management","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS",null,1,1006011,"resolved","golay","'N' key doesn't work","Nobody","2009-09-09",null,null,null,"2009-09-14","2009-09-08","2009-09-14",null,5,599,"katelind",242800,"2009-09-08","katelind","2009-09-14",0,6,null,"Nuclear Science and Engineering","Current Employee",1,2009,"Nuclear Science and Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Method"," Voice",1,1023506,"new","miaoli","Damaged display","Nobody",null,null,null,null,null,"2009-09-24",null,null,0,599,"katelind",242800,"2009-09-24","aswift","2009-09-25",0,null,null,"Chemistry","Current Employee",1,2009,"Chemistry","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software"," Safari",1,1021280,"resolved","morgandb","Problems with Safari","legand",null,null,"2009-09-22",null,"2009-09-22","2009-09-22","2009-09-22",null,0,599,"legand",242800,"2009-09-22","legand","2009-09-22",0,0,null,"Engineering Systems Division","Current Student",1,2009,"Engineering Systems Division","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1006450,"resolved","ecprice","Loud fan","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-09-08","2009-09-09",null,0,599,"katelind",242800,"2009-09-08","katelind","2009-09-09",0,1,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS Version",null,1,1019300,"open","charvey","Trouble booting","Nobody","2009-09-24",null,null,null,null,"2009-09-21",null,null,2,599,"katelind",242800,"2009-09-21","charvey","2009-09-24",0,null,null,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","OS Version",10.4,1,1017623,"resolved","jzma@MIT.EDU","certificates in safari","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,595,"kkon",6,"2009-09-18","livelife","2009-09-18",0,0,0,null,null,1,2009]
[599,"Help Desk::Service Center","Help Desk","Platform"," PC",1,1028838,"waiting","mataeux","Computer will not turn on & Display problems","Nobody","2009-09-30",null,null,null,null,"2009-09-30",null,null,0,599,"tressa",242800,"2009-09-30","blang","2009-10-01",0,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,1003580,"resolved","rachel","Botched installation recovery; alternatively backup data and install 10.4","Nobody","2009-09-04",null,null,null,"2009-09-04","2009-09-03","2009-09-04",null,0,599,"markness",242800,"2009-09-03","katelind","2009-09-04",0,1,null,"Nuclear Science and Engineering","Current Employee",1,2009,"Nuclear Science and Engineering","Current Employee"]
[599,"Help Desk::Service Center","Help Desk","Software Version",null,1,1017973,"resolved","heaps","Using Samsung phone to check email","Nobody",null,null,null,null,"2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,595,"jshang",242800,"2009-09-18","jshang","2009-09-18",0,0,0,"Engineering Systems Division","Current Student",1,2009,"Engineering Systems Division","Current Student"]
[599,"Help Desk::Service Center","Help Desk","Software",null,1,1003412,"resolved","linfanti","LCD screen replacement","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-09-03","2009-09-09",null,4,599,"markness",242800,"2009-09-03","livelife","2009-09-09",0,6,null,"Management","Current Student",1,2009,"Management","Current Student"]
[599,"Help Desk::Service Center","Help Desk","OS"," Mac OS X",1,1023578,"resolved","jensen","iMac 24\" failed hard drive. Pickup/Delivery","Nobody",null,null,null,null,"2009-09-25","2009-09-24","2009-09-25",null,0,599,"jronald",242800,"2009-09-24","jronald","2009-09-25",0,1,null,"Corporate Relations/Indust Liaison Prog","Current Employee",1,2009,"Corporate Relations/Indust Liaison Prog","Current Employee"]
[603,"Help Desk::Tether/iPass","Help Desk","Platform",null,1,1014197,"resolved","jdcola","Form submission from: Request a Tether Account","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-15",0,595,"jdcola",446700,"2009-09-15","robinb","2009-09-16",1,1,1,"Registrar's Office","Current Employee",1,2009,"Registrar's Office","Current Employee"]
[1371,"Help Desk::Trends","Trends and ticket sets the HD is monitoring","Platform",null,1,1024603,"new","fbaars","Parent ticket for PO11 problems","Nobody",null,null,null,null,null,null,null,"2009-09-25",0,595,"fbaars",242800,"2009-09-25","fbaars","2009-09-25",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1017022,"open","lgillick@csail.mit.edu","Several problems","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,595,"N/A",null,"2009-09-17","lgillick@csail.mit.edu","2009-09-21",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1001491,"resolved","N/A","client dropped mac","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,604,"blang",242800,"2009-09-02","blang","2009-09-02",0,0,null,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1027432,"resolved","awahab","Unable to access lab website from non-MIT IP address.","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30","2009-09-29",0,595,"awahab",2,"2009-09-29","blang","2009-09-30",1,1,1,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1014224,"resolved","vab","File Corruption on MIT Linux Satellite Server","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-15",0,595,"vab",271000,"2009-09-15","blang","2009-09-16",1,1,1,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1014224,"resolved","vab","File Corruption on MIT Linux Satellite Server","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-15",0,595,"vab",271000,"2009-09-15","blang","2009-09-16",1,1,1,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1014224,"resolved","vab","File Corruption on MIT Linux Satellite Server","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-15",0,595,"vab",271000,"2009-09-15","blang","2009-09-16",1,1,1,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1017022,"open","lgillick@csail.mit.edu","Several problems","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,595,"N/A",null,"2009-09-17","lgillick@csail.mit.edu","2009-09-21",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Software",null,1,1017022,"open","lgillick@csail.mit.edu","Several problems","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,595,"N/A",null,"2009-09-17","lgillick@csail.mit.edu","2009-09-21",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1027432,"resolved","awahab","Unable to access lab website from non-MIT IP address.","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30","2009-09-29",0,595,"awahab",2,"2009-09-29","blang","2009-09-30",1,1,1,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1027432,"resolved","awahab","Unable to access lab website from non-MIT IP address.","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30","2009-09-29",0,595,"awahab",2,"2009-09-29","blang","2009-09-30",1,1,1,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Hardware",1,1001491,"resolved","N/A","client dropped mac","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,604,"blang",242800,"2009-09-02","blang","2009-09-02",0,0,null,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1027432,"resolved","awahab","Unable to access lab website from non-MIT IP address.","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30","2009-09-29",0,595,"awahab",2,"2009-09-29","blang","2009-09-30",1,1,1,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1027432,"resolved","awahab","Unable to access lab website from non-MIT IP address.","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30","2009-09-29",0,595,"awahab",2,"2009-09-29","blang","2009-09-30",1,1,1,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," Macintosh",1,1001491,"resolved","N/A","client dropped mac","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,604,"blang",242800,"2009-09-02","blang","2009-09-02",0,0,null,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1028579,"open","ehomer","RHEL4 Up2date Error","Nobody","2009-09-30","2009-10-03",null,null,null,"2009-09-30",null,"2009-09-30",0,595,"ehomer",3,"2009-09-30","ehomer","2009-09-30",0,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1011121,"resolved","sabrown","Exchange setup in Evolution","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-11",0,595,"sabrown",242800,"2009-09-11","blang","2009-09-14",3,3,3,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1008125,"open","phsi","client has query about NFS on Ubuntu","Nobody","2009-09-10",null,null,null,null,"2009-09-09",null,null,3,604,"blang",242800,"2009-09-09","root","2009-09-14",0,null,null,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1008125,"open","phsi","client has query about NFS on Ubuntu","Nobody","2009-09-10",null,null,null,null,"2009-09-09",null,null,3,604,"blang",242800,"2009-09-09","root","2009-09-14",0,null,null,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1015505,"resolved","ripe","Red Hat Enterprise Linux Server release 5.3 (Tikanga) support","Nobody","2009-09-16","2009-09-19",null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"ripe",null,"2009-09-16","blang","2009-09-16",0,0,0,null,"Moira Account",1,2009,null,"Moira Account"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1015505,"resolved","ripe","Red Hat Enterprise Linux Server release 5.3 (Tikanga) support","Nobody","2009-09-16","2009-09-19",null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"ripe",null,"2009-09-16","blang","2009-09-16",0,0,0,null,"Moira Account",1,2009,null,"Moira Account"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1015505,"resolved","ripe","Red Hat Enterprise Linux Server release 5.3 (Tikanga) support","Nobody","2009-09-16","2009-09-19",null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"ripe",null,"2009-09-16","blang","2009-09-16",0,0,0,null,"Moira Account",1,2009,null,"Moira Account"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1008125,"open","phsi","client has query about NFS on Ubuntu","Nobody","2009-09-10",null,null,null,null,"2009-09-09",null,null,3,604,"blang",242800,"2009-09-09","root","2009-09-14",0,null,null,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1015505,"resolved","ripe","Red Hat Enterprise Linux Server release 5.3 (Tikanga) support","Nobody","2009-09-16","2009-09-19",null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"ripe",null,"2009-09-16","blang","2009-09-16",0,0,0,null,"Moira Account",1,2009,null,"Moira Account"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1015505,"resolved","ripe","Red Hat Enterprise Linux Server release 5.3 (Tikanga) support","Nobody","2009-09-16","2009-09-19",null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"ripe",null,"2009-09-16","blang","2009-09-16",0,0,0,null,"Moira Account",1,2009,null,"Moira Account"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1008125,"open","phsi","client has query about NFS on Ubuntu","Nobody","2009-09-10",null,null,null,null,"2009-09-09",null,null,3,604,"blang",242800,"2009-09-09","root","2009-09-14",0,null,null,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1008125,"open","phsi","client has query about NFS on Ubuntu","Nobody","2009-09-10",null,null,null,null,"2009-09-09",null,null,3,604,"blang",242800,"2009-09-09","root","2009-09-14",0,null,null,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1011121,"resolved","sabrown","Exchange setup in Evolution","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-11",0,595,"sabrown",242800,"2009-09-11","blang","2009-09-14",3,3,3,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1011121,"resolved","sabrown","Exchange setup in Evolution","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-11",0,595,"sabrown",242800,"2009-09-11","blang","2009-09-14",3,3,3,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1015505,"resolved","ripe","Red Hat Enterprise Linux Server release 5.3 (Tikanga) support","Nobody","2009-09-16","2009-09-19",null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"ripe",null,"2009-09-16","blang","2009-09-16",0,0,0,null,"Moira Account",1,2009,null,"Moira Account"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Mac OS X",1,1001491,"resolved","N/A","client dropped mac","Nobody",null,null,null,null,"2009-09-02","2009-09-02","2009-09-02",null,0,604,"blang",242800,"2009-09-02","blang","2009-09-02",0,0,null,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1008125,"open","phsi","client has query about NFS on Ubuntu","Nobody","2009-09-10",null,null,null,null,"2009-09-09",null,null,3,604,"blang",242800,"2009-09-09","root","2009-09-14",0,null,null,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1025407,"resolved","mtgoral@gmail.com","lprng in Ubuntu","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,595,"N/A",null,"2009-09-27","blang","2009-09-28",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1028579,"open","ehomer","RHEL4 Up2date Error","Nobody","2009-09-30","2009-10-03",null,null,null,"2009-09-30",null,"2009-09-30",0,595,"ehomer",3,"2009-09-30","ehomer","2009-09-30",0,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1028579,"open","ehomer","RHEL4 Up2date Error","Nobody","2009-09-30","2009-10-03",null,null,null,"2009-09-30",null,"2009-09-30",0,595,"ehomer",3,"2009-09-30","ehomer","2009-09-30",0,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version"," RHEL 4",1,1028579,"open","ehomer","RHEL4 Up2date Error","Nobody","2009-09-30","2009-10-03",null,null,null,"2009-09-30",null,"2009-09-30",0,595,"ehomer",3,"2009-09-30","ehomer","2009-09-30",0,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version"," Up2date",1,1028579,"open","ehomer","RHEL4 Up2date Error","Nobody","2009-09-30","2009-10-03",null,null,null,"2009-09-30",null,"2009-09-30",0,595,"ehomer",3,"2009-09-30","ehomer","2009-09-30",0,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1028579,"open","ehomer","RHEL4 Up2date Error","Nobody","2009-09-30","2009-10-03",null,null,null,"2009-09-30",null,"2009-09-30",0,595,"ehomer",3,"2009-09-30","ehomer","2009-09-30",0,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1025407,"resolved","mtgoral@gmail.com","lprng in Ubuntu","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,595,"N/A",null,"2009-09-27","blang","2009-09-28",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1025407,"resolved","mtgoral@gmail.com","lprng in Ubuntu","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,595,"N/A",null,"2009-09-27","blang","2009-09-28",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1011121,"resolved","sabrown","Exchange setup in Evolution","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-11",0,595,"sabrown",242800,"2009-09-11","blang","2009-09-14",3,3,3,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Exchange",1,1011121,"resolved","sabrown","Exchange setup in Evolution","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-11",0,595,"sabrown",242800,"2009-09-11","blang","2009-09-14",3,3,3,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1011121,"resolved","sabrown","Exchange setup in Evolution","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-11",0,595,"sabrown",242800,"2009-09-11","blang","2009-09-14",3,3,3,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1025407,"resolved","mtgoral@gmail.com","lprng in Ubuntu","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,595,"N/A",null,"2009-09-27","blang","2009-09-28",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Printing",1,1025407,"resolved","mtgoral@gmail.com","lprng in Ubuntu","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,595,"N/A",null,"2009-09-27","blang","2009-09-28",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1025407,"resolved","mtgoral@gmail.com","lprng in Ubuntu","Nobody","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,595,"N/A",null,"2009-09-27","blang","2009-09-28",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1008137,"open","mhobbs","client reports probs with RHN updates for","Nobody",null,null,null,null,null,"2009-09-09",null,null,1,604,"blang",242800,"2009-09-09","blang","2009-09-11",0,null,null,"Microsystems Technology Laboratories","Current Employee",1,2009,"Microsystems Technology Laboratories","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," Workstation",1,1027432,"resolved","awahab","Unable to access lab website from non-MIT IP address.","Nobody","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30","2009-09-29",0,595,"awahab",2,"2009-09-29","blang","2009-09-30",1,1,1,"Mechanical Engineering","Current Student",1,2009,"Mechanical Engineering","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1014224,"resolved","vab","File Corruption on MIT Linux Satellite Server","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-15",0,595,"vab",271000,"2009-09-15","blang","2009-09-16",1,1,1,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1021989,"open","fourier","Installing Win XP on Linux Machine","Nobody","2009-09-24",null,null,null,null,"2009-09-23",null,"2009-09-23",1,595,"fourier","NONE","2009-09-23","root","2009-09-26",0,null,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1021989,"open","fourier","Installing Win XP on Linux Machine","Nobody","2009-09-24",null,null,null,null,"2009-09-23",null,"2009-09-23",1,595,"fourier","NONE","2009-09-23","root","2009-09-26",0,null,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1021989,"open","fourier","Installing Win XP on Linux Machine","Nobody","2009-09-24",null,null,null,null,"2009-09-23",null,"2009-09-23",1,595,"fourier","NONE","2009-09-23","root","2009-09-26",0,null,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1015642,"resolved","pran","red hat updates via VMware hostname cannot be local host local domain","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"bbrids",242800,"2009-09-16","blang","2009-09-16",0,0,0,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1015642,"resolved","pran","red hat updates via VMware hostname cannot be local host local domain","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"bbrids",242800,"2009-09-16","blang","2009-09-16",0,0,0,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1015642,"resolved","pran","red hat updates via VMware hostname cannot be local host local domain","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"bbrids",242800,"2009-09-16","blang","2009-09-16",0,0,0,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1015642,"resolved","pran","red hat updates via VMware hostname cannot be local host local domain","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"bbrids",242800,"2009-09-16","blang","2009-09-16",0,0,0,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1015642,"resolved","pran","red hat updates via VMware hostname cannot be local host local domain","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"bbrids",242800,"2009-09-16","blang","2009-09-16",0,0,0,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1015642,"resolved","pran","red hat updates via VMware hostname cannot be local host local domain","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,595,"bbrids",242800,"2009-09-16","blang","2009-09-16",0,0,0,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee",1,2009,"Kavli Inst for Astrophysics & Space Rsrh","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1012651,"resolved","medavies","Metadata file does not match checksum","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,604,"medavies",445000,"2009-09-14","blang","2009-09-14",0,0,null,"Office of Faculty Support","Current Employee",1,2009,"Office of Faculty Support","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1012651,"resolved","medavies","Metadata file does not match checksum","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,604,"medavies",445000,"2009-09-14","blang","2009-09-14",0,0,null,"Office of Faculty Support","Current Employee",1,2009,"Office of Faculty Support","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1012651,"resolved","medavies","Metadata file does not match checksum","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,604,"medavies",445000,"2009-09-14","blang","2009-09-14",0,0,null,"Office of Faculty Support","Current Employee",1,2009,"Office of Faculty Support","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1012651,"resolved","medavies","Metadata file does not match checksum","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,604,"medavies",445000,"2009-09-14","blang","2009-09-14",0,0,null,"Office of Faculty Support","Current Employee",1,2009,"Office of Faculty Support","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1012651,"resolved","medavies","Metadata file does not match checksum","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,604,"medavies",445000,"2009-09-14","blang","2009-09-14",0,0,null,"Office of Faculty Support","Current Employee",1,2009,"Office of Faculty Support","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," Other",1,1010150,"resolved","gsherman","has Linux server doesn't know the password....","Nobody",null,null,null,null,"2009-09-18","2009-09-11","2009-09-11","2009-09-11",0,595,"robinb",242800,"2009-09-11","drews","2009-09-18",0,7,7,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1024508,"open","bknoll","Oracle Client Installation Procedures","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,"2009-09-28",2,595,"bknoll",242800,"2009-09-25","fbaars","2009-09-28",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1024508,"open","bknoll","Oracle Client Installation Procedures","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,"2009-09-28",2,595,"bknoll",242800,"2009-09-25","fbaars","2009-09-28",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1024508,"open","bknoll","Oracle Client Installation Procedures","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,"2009-09-28",2,595,"bknoll",242800,"2009-09-25","fbaars","2009-09-28",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1010150,"resolved","gsherman","has Linux server doesn't know the password....","Nobody",null,null,null,null,"2009-09-18","2009-09-11","2009-09-11","2009-09-11",0,595,"robinb",242800,"2009-09-11","drews","2009-09-18",0,7,7,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1001401,"open","bknoll","RHN Server Metadata File Error","Nobody","2009-09-10","2009-09-11",null,null,"2009-09-09","2009-09-02","2009-09-02","2009-09-02",0,595,"bknoll",242800,"2009-09-02","bknoll","2009-09-10",0,7,7,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1001401,"open","bknoll","RHN Server Metadata File Error","Nobody","2009-09-10","2009-09-11",null,null,"2009-09-09","2009-09-02","2009-09-02","2009-09-02",0,595,"bknoll",242800,"2009-09-02","bknoll","2009-09-10",0,7,7,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1001401,"open","bknoll","RHN Server Metadata File Error","Nobody","2009-09-10","2009-09-11",null,null,"2009-09-09","2009-09-02","2009-09-02","2009-09-02",0,595,"bknoll",242800,"2009-09-02","bknoll","2009-09-10",0,7,7,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS",null,1,1024508,"open","bknoll","Oracle Client Installation Procedures","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,"2009-09-28",2,595,"bknoll",242800,"2009-09-25","fbaars","2009-09-28",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform",null,1,1024508,"open","bknoll","Oracle Client Installation Procedures","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,"2009-09-28",2,595,"bknoll",242800,"2009-09-25","fbaars","2009-09-28",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS",null,1,1021989,"open","fourier","Installing Win XP on Linux Machine","Nobody","2009-09-24",null,null,null,null,"2009-09-23",null,"2009-09-23",1,595,"fourier","NONE","2009-09-23","root","2009-09-26",0,null,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1014224,"resolved","vab","File Corruption on MIT Linux Satellite Server","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16","2009-09-15",0,595,"vab",271000,"2009-09-15","blang","2009-09-16",1,1,1,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1010150,"resolved","gsherman","has Linux server doesn't know the password....","Nobody",null,null,null,null,"2009-09-18","2009-09-11","2009-09-11","2009-09-11",0,595,"robinb",242800,"2009-09-11","drews","2009-09-18",0,7,7,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1001401,"open","bknoll","RHN Server Metadata File Error","Nobody","2009-09-10","2009-09-11",null,null,"2009-09-09","2009-09-02","2009-09-02","2009-09-02",0,595,"bknoll",242800,"2009-09-02","bknoll","2009-09-10",0,7,7,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1001401,"open","bknoll","RHN Server Metadata File Error","Nobody","2009-09-10","2009-09-11",null,null,"2009-09-09","2009-09-02","2009-09-02","2009-09-02",0,595,"bknoll",242800,"2009-09-02","bknoll","2009-09-10",0,7,7,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1021989,"open","fourier","Installing Win XP on Linux Machine","Nobody","2009-09-24",null,null,null,null,"2009-09-23",null,"2009-09-23",1,595,"fourier","NONE","2009-09-23","root","2009-09-26",0,null,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software",null,1,1010150,"resolved","gsherman","has Linux server doesn't know the password....","Nobody",null,null,null,null,"2009-09-18","2009-09-11","2009-09-11","2009-09-11",0,595,"robinb",242800,"2009-09-11","drews","2009-09-18",0,7,7,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1010150,"resolved","gsherman","has Linux server doesn't know the password....","Nobody",null,null,null,null,"2009-09-18","2009-09-11","2009-09-11","2009-09-11",0,595,"robinb",242800,"2009-09-11","drews","2009-09-18",0,7,7,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software",null,1,1021989,"open","fourier","Installing Win XP on Linux Machine","Nobody","2009-09-24",null,null,null,null,"2009-09-23",null,"2009-09-23",1,595,"fourier","NONE","2009-09-23","root","2009-09-26",0,null,null,"Freshmen","Current Student",1,2009,"Freshmen","Current Student"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software",null,1,1024508,"open","bknoll","Oracle Client Installation Procedures","Nobody","2009-09-25",null,null,null,null,"2009-09-25",null,"2009-09-28",2,595,"bknoll",242800,"2009-09-25","fbaars","2009-09-28",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1010150,"resolved","gsherman","has Linux server doesn't know the password....","Nobody",null,null,null,null,"2009-09-18","2009-09-11","2009-09-11","2009-09-11",0,595,"robinb",242800,"2009-09-11","drews","2009-09-18",0,7,7,"Civil and Environmental Engineering","Current Employee",1,2009,"Civil and Environmental Engineering","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1001401,"open","bknoll","RHN Server Metadata File Error","Nobody","2009-09-10","2009-09-11",null,null,"2009-09-09","2009-09-02","2009-09-02","2009-09-02",0,595,"bknoll",242800,"2009-09-02","bknoll","2009-09-10",0,7,7,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Windows XP",1,1010405,"resolved","tdownes","client guest can't get on MIT network","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,604,"blang",242800,"2009-09-11","blang","2009-09-25",0,0,null,"MIT Sea Grant College Program","Current Employee",1,2009,"MIT Sea Grant College Program","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1012651,"resolved","medavies","Metadata file does not match checksum","Nobody","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,604,"medavies",445000,"2009-09-14","blang","2009-09-14",0,0,null,"Office of Faculty Support","Current Employee",1,2009,"Office of Faculty Support","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1023750,"new","blang@MIT.EDU","client linux HDD fails to mount","Nobody",null,null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,595,"blang",242800,"2009-09-24","blang","2009-10-01",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1015704,"open","jkv","client needs info about Red Hat Satellite server -","Nobody",null,null,null,null,null,"2009-09-16",null,"2009-09-16",2,595,"bbrids",242800,"2009-09-16","root","2009-09-19",0,null,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1023750,"new","blang@MIT.EDU","client linux HDD fails to mount","Nobody",null,null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,595,"blang",242800,"2009-09-24","blang","2009-10-01",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version"," RHEL4",1,1023750,"new","blang@MIT.EDU","client linux HDD fails to mount","Nobody",null,null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,595,"blang",242800,"2009-09-24","blang","2009-10-01",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1008137,"open","mhobbs","client reports probs with RHN updates for","Nobody",null,null,null,null,null,"2009-09-09",null,null,1,604,"blang",242800,"2009-09-09","blang","2009-09-11",0,null,null,"Microsystems Technology Laboratories","Current Employee",1,2009,"Microsystems Technology Laboratories","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1015704,"open","jkv","client needs info about Red Hat Satellite server -","Nobody",null,null,null,null,null,"2009-09-16",null,"2009-09-16",2,595,"bbrids",242800,"2009-09-16","root","2009-09-19",0,null,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1023750,"new","blang@MIT.EDU","client linux HDD fails to mount","Nobody",null,null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,595,"blang",242800,"2009-09-24","blang","2009-10-01",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1023750,"new","blang@MIT.EDU","client linux HDD fails to mount","Nobody",null,null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,595,"blang",242800,"2009-09-24","blang","2009-10-01",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1015704,"open","jkv","client needs info about Red Hat Satellite server -","Nobody",null,null,null,null,null,"2009-09-16",null,"2009-09-16",2,595,"bbrids",242800,"2009-09-16","root","2009-09-19",0,null,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1008137,"open","mhobbs","client reports probs with RHN updates for","Nobody",null,null,null,null,null,"2009-09-09",null,null,1,604,"blang",242800,"2009-09-09","blang","2009-09-11",0,null,null,"Microsystems Technology Laboratories","Current Employee",1,2009,"Microsystems Technology Laboratories","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1010405,"resolved","tdownes","client guest can't get on MIT network","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,604,"blang",242800,"2009-09-11","blang","2009-09-25",0,0,null,"MIT Sea Grant College Program","Current Employee",1,2009,"MIT Sea Grant College Program","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Operating System",1,1015704,"open","jkv","client needs info about Red Hat Satellite server -","Nobody",null,null,null,null,null,"2009-09-16",null,"2009-09-16",2,595,"bbrids",242800,"2009-09-16","root","2009-09-19",0,null,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1023750,"new","blang@MIT.EDU","client linux HDD fails to mount","Nobody",null,null,"2009-09-25",null,"2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,595,"blang",242800,"2009-09-24","blang","2009-10-01",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1008137,"open","mhobbs","client reports probs with RHN updates for","Nobody",null,null,null,null,null,"2009-09-09",null,null,1,604,"blang",242800,"2009-09-09","blang","2009-09-11",0,null,null,"Microsystems Technology Laboratories","Current Employee",1,2009,"Microsystems Technology Laboratories","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," E-Mail",1,1017022,"open","lgillick@csail.mit.edu","Several problems","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,595,"N/A",null,"2009-09-17","lgillick@csail.mit.edu","2009-09-21",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1017022,"open","lgillick@csail.mit.edu","Several problems","Nobody","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,595,"N/A",null,"2009-09-17","lgillick@csail.mit.edu","2009-09-21",1,1,0,null,null,1,2009]
[604,"Help Desk::UNIX/Linux","Help Desk","Software Version",null,1,1008137,"open","mhobbs","client reports probs with RHN updates for","Nobody",null,null,null,null,null,"2009-09-09",null,null,1,604,"blang",242800,"2009-09-09","blang","2009-09-11",0,null,null,"Microsystems Technology Laboratories","Current Employee",1,2009,"Microsystems Technology Laboratories","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS"," Linux",1,1015704,"open","jkv","client needs info about Red Hat Satellite server -","Nobody",null,null,null,null,null,"2009-09-16",null,"2009-09-16",2,595,"bbrids",242800,"2009-09-16","root","2009-09-19",0,null,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","OS Version",null,1,1010405,"resolved","tdownes","client guest can't get on MIT network","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,604,"blang",242800,"2009-09-11","blang","2009-09-25",0,0,null,"MIT Sea Grant College Program","Current Employee",1,2009,"MIT Sea Grant College Program","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1008137,"open","mhobbs","client reports probs with RHN updates for","Nobody",null,null,null,null,null,"2009-09-09",null,null,1,604,"blang",242800,"2009-09-09","blang","2009-09-11",0,null,null,"Microsystems Technology Laboratories","Current Employee",1,2009,"Microsystems Technology Laboratories","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1010405,"resolved","tdownes","client guest can't get on MIT network","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,604,"blang",242800,"2009-09-11","blang","2009-09-25",0,0,null,"MIT Sea Grant College Program","Current Employee",1,2009,"MIT Sea Grant College Program","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Method"," Voice",1,1015704,"open","jkv","client needs info about Red Hat Satellite server -","Nobody",null,null,null,null,null,"2009-09-16",null,"2009-09-16",2,595,"bbrids",242800,"2009-09-16","root","2009-09-19",0,null,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Platform"," PC",1,1010405,"resolved","tdownes","client guest can't get on MIT network","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,604,"blang",242800,"2009-09-11","blang","2009-09-25",0,0,null,"MIT Sea Grant College Program","Current Employee",1,2009,"MIT Sea Grant College Program","Current Employee"]
[604,"Help Desk::UNIX/Linux","Help Desk","Software"," Network:Wireless",1,1010405,"resolved","tdownes","client guest can't get on MIT network","Nobody",null,null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,604,"blang",242800,"2009-09-11","blang","2009-09-25",0,0,null,"MIT Sea Grant College Program","Current Employee",1,2009,"MIT Sea Grant College Program","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1017764,"resolved","tnj","No flows from NW12-RTR-1 since 9/10","dlogcher","2009-09-18",null,null,null,"2009-09-18","2009-09-18","2009-09-18",null,0,811,"tnj",242800,"2009-09-18","dlogcher","2009-09-18",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1000429,"new","ehomer","[istweb] Host info and updates","Nobody",null,null,null,null,null,null,null,"2009-09-01",0,595,"ehomer",3,"2009-09-01","spalma","2009-09-10",null,null,null,"Materials Science and Eng","Current Student",1,2009,"Materials Science and Eng","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1023176,"resolved","nthaler","oc11-2-15-sw-1 switch mgmt issues?","dlogcher","2009-09-24",null,null,null,"2009-09-24","2009-09-24","2009-09-24",null,0,811,"nthaler",242800,"2009-09-24","dlogcher","2009-09-24",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1007851,"resolved","rlanigan","IP request for building management switches","dlogcher","2009-09-09",null,null,null,"2009-09-25","2009-09-09","2009-09-09",null,0,811,"rlanigan",242800,"2009-09-09","dlogcher","2009-09-25",0,16,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1008422,"resolved","hoffmann","intermittent connectivity with zbt tls router","hoffmann",null,null,"2009-09-10",null,"2009-09-10",null,"2009-09-10",null,0,811,"hoffmann",242800,"2009-09-09","hoffmann","2009-09-10",null,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1009392,"resolved","jmorzins","Mailman List names with & result in badness","jis","2009-09-11",null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,811,"jmorzins",242800,"2009-09-10","jis","2009-09-11",1,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1006662,"resolved","mleary","dns request [econ-proj.mit.edu]","hoffmann","2009-09-09",null,null,null,"2009-09-09","2009-09-08","2009-09-08",null,0,811,"mleary",91000,"2009-09-08","hoffmann","2009-09-09",0,1,null,"Economics","Current Employee",1,2009,"Economics","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1012001,"resolved","peloquin","Purge IP space for ZP","chris","2009-09-13",null,null,null,"2009-09-13","2009-09-13","2009-09-13",null,0,811,"peloquin",242800,"2009-09-13","chris","2009-09-13",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1001705,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-02",null,"2009-09-03","2009-09-02","2009-09-03",null,0,811,"tmccue",242800,"2009-09-02","tmccue","2009-09-03",0,1,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1027471,"new","mittelma","mx record for visualarts.mit.edu","hoffmann","2009-09-29",null,null,null,null,"2009-09-29",null,null,0,811,"mittelma",38000,"2009-09-29","mittelma","2009-09-29",0,null,null,"Center for Advanced Visual Studies","Current Employee",1,2009,"Center for Advanced Visual Studies","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1021092,"resolved","farrellj","Mac Address Problem","dlogcher","2009-09-25",null,null,null,"2009-09-25","2009-09-22","2009-09-25","2009-09-24",0,595,"farrellj",121000,"2009-09-22","dlogcher","2009-09-25",0,3,1,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1009619,"resolved","ravela","IP address stolen","dlogcher","2009-09-15",null,null,null,"2009-09-15","2009-09-11","2009-09-15","2009-09-14",2,595,"ravela",153000,"2009-09-10","dlogcher","2009-09-15",1,5,1,"Earth, Atmospheric &  Planetary Sciences","Current Employee",1,2009,"Earth, Atmospheric &  Planetary Sciences","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1001698,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-02",null,"2009-09-03","2009-09-02","2009-09-03",null,0,811,"tmccue",242800,"2009-09-02","tmccue","2009-09-03",0,1,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1009115,"resolved","tnj","Null route/quarantine STAR.MIT.EDU","dlogcher","2009-09-22",null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,811,"tnj",242800,"2009-09-10","dlogcher","2009-09-22",12,12,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1000500,"resolved","soniat","[istweb] nic.mit.edu","Nobody","2009-09-01",null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,811,"soniat",20,"2009-09-01","hoffmann","2009-09-01",0,0,null,"Biological Engineering","Current Student",1,2009,"Biological Engineering","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1015791,"resolved","nthaler","request off-cycle DNS update 10am on Wednesday, September 23rd","chris","2009-09-23",null,null,null,"2009-09-23","2009-09-16","2009-09-23",null,0,811,"nthaler",242800,"2009-09-16","chris","2009-09-23",0,7,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1022071,"resolved","faith","Request DNS change to Sloan server sloan.mit.edu","hoffmann","2009-09-28",null,null,null,"2009-09-28","2009-09-24","2009-09-28","2009-09-23",0,595,"faith",121000,"2009-09-23","hoffmann","2009-09-28",1,5,5,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[811,"Network::Requests",null,"Method"," Voice",1,1010733,"resolved","m_klein","Static IP breaks connection to MITnet","hoffmann","2009-09-23",null,"2009-09-24",null,"2009-09-24","2009-09-11","2009-09-24","2009-09-11",0,595,"drews",6,"2009-09-11","dlogcher","2009-09-24",0,13,13,"Center for Collective Intelligence","Current Employee",1,2009,"Center for Collective Intelligence","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1001695,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-02",null,"2009-09-03","2009-09-02","2009-09-03",null,0,811,"tmccue",242800,"2009-09-02","tmccue","2009-09-03",0,1,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1015629,"resolved","kchen","\"System I/O error\" for deactivated user","Nobody","2009-09-17",null,null,null,"2009-09-17","2009-09-17","2009-09-17",null,0,811,"kchen",null,"2009-09-16","mark","2009-09-17",1,1,null,null,"Non Current Employee",1,2009,null,"Non Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1024027,"resolved","bknoll","idp2-staging.mit.edu","Nobody","2009-09-25",null,null,null,"2009-09-25","2009-09-25","2009-09-25",null,0,811,"bknoll",242800,"2009-09-25","mark","2009-09-25",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," Voice",1,1002894,"new","lensman","Email problems group - IMAP","Nobody","2009-09-09",null,null,null,null,"2009-09-03",null,"2009-09-21",0,595,"aibarton",242800,"2009-09-03","lensman","2009-09-28",0,null,null,"Center for Transportation & Logistics","Current Employee",1,2009,"Center for Transportation & Logistics","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,999645,"new","mkhusid","Using MIT certificate for code signing","jis","2009-09-01",null,null,null,null,"2009-09-01",null,"2009-09-01",0,595,"mkhusid","ESD","2009-09-01","hoffmann","2009-09-01",0,null,null,"Engineering Systems Division","Current Student",1,2009,"Engineering Systems Division","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1001832,"resolved","maier","host name robotlet.mit.edu","hoffmann","2009-09-02",null,"2009-09-02",null,"2009-09-03","2009-09-02","2009-09-02",null,0,811,"maier",65000,"2009-09-02","hoffmann","2009-09-03",0,1,null,"Mechanical Engineering","Current Employee",1,2009,"Mechanical Engineering","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1002577,"resolved","maier","IP address changes","dlogcher","2009-09-03",null,null,null,"2009-09-03","2009-09-03","2009-09-03",null,0,811,"maier",65000,"2009-09-03","dlogcher","2009-09-03",0,0,null,"Mechanical Engineering","Current Employee",1,2009,"Mechanical Engineering","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1008005,"resolved","mreagan","web certificate request","dlogcher","2009-09-09",null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,811,"mreagan",862000,"2009-09-09","dlogcher","2009-09-09",0,0,null,"MIT Card Office","Current Employee",1,2009,"MIT Card Office","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1026400,"resolved","mreagan","Nevermind I found the culprit","Nobody",null,null,"2009-09-28",null,"2009-09-28",null,"2009-09-28",null,0,811,"mreagan",862000,"2009-09-28","hoffmann","2009-09-28",null,0,null,"MIT Card Office","Current Employee",1,2009,"MIT Card Office","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1018193,"resolved","seunglab-admin@techsquare.com","Re: FW: MIT - omic - RHEL update/slave node repartition","dlogcher","2009-10-01",null,null,null,"2009-10-01","2009-09-21","2009-09-28",null,0,811,"N/A",null,"2009-09-18","dlogcher","2009-10-01",3,13,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1017933,"new","darkace","Windows download","Nobody",null,null,"2009-09-18",null,"2009-09-18",null,"2009-09-18","2009-09-18",0,811,"mikemp",null,"2009-09-18","redelson","2009-09-21",null,0,0,"Economics","Current Student",1,2009,"Economics","Current Student"]
[811,"Network::Requests",null,"Method"," Voice",1,1004293,"resolved","london","client reports baracuda service unavailable","dlogcher","2009-09-11",null,null,null,"2009-09-11","2009-09-04","2009-09-11","2009-09-04",0,604,"blang",242800,"2009-09-04","dlogcher","2009-09-11",0,7,7,"Plasma Science and Fusion Center","Current Employee",1,2009,"Plasma Science and Fusion Center","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1009589,"resolved","maier","host name robotlet.mit.edu","Nobody","2009-09-10",null,null,null,"2009-09-10","2009-09-10","2009-09-10",null,0,811,"maier",65000,"2009-09-10","hoffmann","2009-09-10",0,0,null,"Mechanical Engineering","Current Employee",1,2009,"Mechanical Engineering","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1008043,"resolved","rwenger","request for new application certificate","dfn","2009-09-11",null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,811,"rwenger",271000,"2009-09-09","dfn","2009-09-11",2,2,null,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1029430,"waiting","kenta","Poor wireless network connectivity in W20 Lobdell","Nobody","2009-10-01",null,null,null,null,"2009-10-01",null,null,1,811,"kenta",null,"2009-09-30","chris","2009-10-01",1,null,null,null,"Non Current Student",1,2009,null,"Non Current Student"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1009994,"resolved","dtemp","hostname shuffle [aditl, tnq]","hoffmann","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14","2009-09-11",0,595,"dtemp",7,"2009-09-11","hoffmann","2009-09-14",3,3,3,"Biology","Current Student",1,2009,"Biology","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1021243,"resolved","rlanigan","IP request for E19","dlogcher","2009-09-22",null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,811,"rlanigan",242800,"2009-09-22","dlogcher","2009-09-22",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1006690,"resolved","cherder","hostname request [18.62]","Nobody","2009-09-09",null,"2009-09-09",null,"2009-09-09","2009-09-09","2009-09-09","2009-09-08",0,595,"cherder",6,"2009-09-08","hoffmann","2009-09-09",1,1,1,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1000770,"resolved","rccsuper@MIT.EDU","Ports disabled in NW35-1104A","chris","2009-09-02",null,null,null,"2009-09-02","2009-09-01","2009-09-02",null,0,811,"N/A",null,"2009-09-01","dlogcher","2009-09-02",0,1,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1008896,"resolved","hostmaster@ucs.cam.ac.uk","Transfers of our zones by MIT hosts","Nobody",null,null,"2009-09-14",null,"2009-09-14",null,"2009-09-14",null,0,811,"N/A",null,"2009-09-10","hoffmann","2009-09-14",null,4,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1027290,"resolved","btyung","hostname and alias changes","hoffmann","2009-09-29",null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,811,"btyung",93600,"2009-09-29","hoffmann","2009-09-29",0,0,null,"Literature Section","Current Employee",1,2009,"Literature Section","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1027716,"resolved","bknoll","Unused Thalia Host Names","hoffmann","2009-09-29",null,"2009-09-29",null,"2009-09-29","2009-09-29","2009-09-29",null,0,811,"bknoll",242800,"2009-09-29","hoffmann","2009-09-29",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1004548,"new","TAC@acmepacket.com","Acme Packet Field Notice - Sept 4th, 2009","Nobody",null,null,null,null,null,null,null,null,0,811,"N/A",null,"2009-09-04","TAC@acmepacket.com","2009-09-04",null,null,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1011195,"open","sconti","Fwd: [istweb] related links on voip webpages","dfn",null,null,"2009-09-24",null,null,"2009-09-24",null,null,0,811,"sconti",242800,"2009-09-11","dlogcher","2009-09-24",13,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1011734,"resolved","geofft","DFS servers are down","Nobody","2009-09-13",null,null,null,"2009-09-13","2009-09-13","2009-09-13",null,0,811,"geofft",6,"2009-09-13","chris","2009-09-13",0,0,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1015541,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-16",null,"2009-09-16","2009-09-16","2009-09-16",null,0,811,"bowser",242800,"2009-09-16","tmccue","2009-09-16",0,0,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1011729,"resolved","geofft","Mail to PO (Cyrus) users is bouncing, not queuing","Nobody","2009-09-13",null,null,null,"2009-09-13","2009-09-13","2009-09-13",null,0,811,"geofft",6,"2009-09-13","chris","2009-09-13",0,0,null,"Electrical Eng & Computer Sci","Current Student",1,2009,"Electrical Eng & Computer Sci","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1028819,"new","wollman@csail.mit.edu","32-080 network?","Nobody",null,null,null,null,null,null,null,null,0,811,"N/A",null,"2009-09-30","wollman@csail.mit.edu","2009-09-30",null,null,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1004072,"new","dpward@MIT.EDU","[Comment] Re: [istweb] Red Hat Enterprise Linux 5 - Missing Downloads","dlogcher",null,null,null,null,null,null,null,null,0,811,"mcneal",242800,"2009-09-04","dlogcher","2009-09-23",null,null,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1015298,"resolved","mjp@MIT.EDU","testing file transfer from magick.mit.edu to za-208.zetta.net","Nobody","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,811,"N/A",null,"2009-09-16","hoffmann","2009-09-16",0,0,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1008193,"resolved","mjp@MIT.EDU","cname record for MCP.MIT.EDU","hoffmann","2009-09-10",null,null,null,"2009-09-10","2009-09-10","2009-09-10","2009-09-10",0,795,"N/A",null,"2009-09-09","hoffmann","2009-09-10",1,1,0,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1005979,"resolved","cfox","DNS update next Tuesday? (io.mit.edu 9/15)","hoffmann","2009-09-15",null,null,null,"2009-09-15","2009-09-09","2009-09-15",null,0,811,"cfox",242800,"2009-09-08","hoffmann","2009-09-15",1,7,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1013581,"new","cfox","3down update page bug (minor)","jis",null,null,null,null,null,null,null,null,0,811,"cfox",242800,"2009-09-15","hoffmann","2009-09-15",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1006439,"resolved","jconn","dns update Thursday at 7am [taj.mit.edu]","hoffmann","2009-09-10",null,null,null,"2009-09-10","2009-09-08","2009-09-10",null,0,811,"jconn",242800,"2009-09-08","hoffmann","2009-09-10",0,2,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1023216,"new","jconn","E40 F5 Cisco switch","dlogcher",null,null,null,null,null,null,null,null,0,811,"jconn",242800,"2009-09-24","hoffmann","2009-09-28",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," Voice",1,1021765,"resolved","sgoldman","Port disabled in bldg 68","dlogcher","2009-09-25",null,"2009-09-23",null,"2009-09-25","2009-09-23","2009-09-25","2009-09-25",1,595,"brel",2,"2009-09-23","dlogcher","2009-09-25",0,2,0,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1024389,"resolved","errol","Request For IP Address","chris","2009-09-25",null,null,null,"2009-09-29","2009-09-25","2009-09-29",null,0,811,"errol",242800,"2009-09-25","chris","2009-09-29",0,4,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1002210,"resolved","asbjorgk@gmail.com","Request to change CNAME settings for energynight.mit.edu","hoffmann","2009-09-03",null,null,null,"2009-09-03","2009-09-02","2009-09-03","2009-09-02",0,2011,"N/A",null,"2009-09-02","hoffmann","2009-09-03",0,1,1,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1015517,"resolved","morgante","3750  switch ip address request for Building E60","dlogcher","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,811,"morgante",242800,"2009-09-16","dlogcher","2009-09-16",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1007586,"open","rccsuper@MIT.EDU","Tang ethernet recurring problem","dlogcher","2009-09-25",null,"2009-09-17",null,"2009-09-25","2009-09-09","2009-09-11","2009-09-17",1,791,"peloquin",242800,"2009-09-09","peloquin","2009-09-25",0,16,8,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1022512,"resolved","jweiss","DNS update","dlogcher","2009-09-23",null,null,null,"2009-09-23","2009-09-23","2009-09-23",null,0,811,"jweiss",242800,"2009-09-23","dlogcher","2009-09-23",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1004617,"resolved","jweiss","rhnsat refusing web connections","dlogcher","2009-09-04",null,null,null,"2009-09-04","2009-09-04","2009-09-04",null,0,811,"jweiss",242800,"2009-09-04","dlogcher","2009-09-04",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1000482,"resolved","jweiss","update \"Athena 9\" PXE entry to use tkl's new IP address","Nobody",null,null,"2009-09-04",null,"2009-09-04",null,"2009-09-04",null,0,811,"jweiss",242800,"2009-09-01","hoffmann","2009-09-04",null,3,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," Voice",1,999985,"resolved","aporter","assigned new ip address - has Conflict [admit-18.mit.edu]","hoffmann","2009-09-01",null,null,null,"2009-09-01","2009-09-01","2009-09-01","2009-09-01",0,595,"robinb",242800,"2009-09-01","hoffmann","2009-09-01",0,0,0,"DUE Desktop Support","Current Employee",1,2009,"DUE Desktop Support","Current Employee"]
[811,"Network::Requests",null,"Method"," Voice",1,999986,"resolved","jlar","IP Address Conflict, IP address change requested [arguello.mit.edu]","Nobody","2009-09-01",null,"2009-09-01",null,"2009-09-01","2009-09-01","2009-09-01","2009-09-01",0,595,"goguen",242800,"2009-09-01","hoffmann","2009-09-01",0,0,0,"Architecture","Current Employee",1,2009,"Architecture","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1009593,"resolved","cyg","DNS Update for Thurday Sept 17th at 5PM.","dlogcher","2009-09-17",null,null,null,"2009-09-17","2009-09-11","2009-09-17",null,0,811,"cyg",242800,"2009-09-10","dlogcher","2009-09-17",1,7,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1024380,"open","cyg","DNS Update for Saturday Oct 3rd at 10am.","chris","2009-09-25",null,null,null,null,"2009-09-25",null,null,0,811,"cyg",242800,"2009-09-25","cyg","2009-09-25",0,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1005844,"resolved","dpbriggs","Upcoming IS&T NGS3 Round Table:  Security Analysis of Portals and Services","Nobody",null,null,"2009-09-08",null,"2009-09-08",null,"2009-09-08",null,0,811,"dpbriggs",242800,"2009-09-08","hoffmann","2009-09-08",null,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1023219,"new","changeman@qwest.com","QWEST SCHEDULED FIBER MAINTENANCE NOTIFICATION #293854 10/17...10/19/09 GMT- (GP) - MIT","Nobody",null,null,null,null,null,null,null,null,0,811,"N/A",null,"2009-09-24","changeman@qwest.com","2009-09-24",null,null,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1006589,"resolved","bsantore","Re: [Fwd: Re: DNS entries]","Nobody",null,null,"2009-09-08",null,"2009-09-08",null,"2009-09-08",null,0,811,"bsantore",159900,"2009-09-08","hoffmann","2009-09-08",null,0,null,"Laboratory for Nuclear Science","Current Employee",1,2009,"Laboratory for Nuclear Science","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1003330,"resolved","pmn","Request One IP Address -- lib-prot-01(Ownership Trouble)","dlogcher","2009-09-11",null,null,null,"2009-09-22","2009-09-03","2009-09-03","2009-09-11",0,795,"pmn",271000,"2009-09-03","dlogcher","2009-09-22",0,19,11,"Libraries","Current Employee",1,2009,"Libraries","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1018122,"resolved","changeman@qwest.com","291707 - MAINTENANCE COMPLETED - (mb)","dlogcher",null,null,"2009-09-22",null,"2009-09-22",null,"2009-09-22",null,0,811,"N/A",null,"2009-09-18","dlogcher","2009-09-22",null,4,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1024786,"new","VGanesh@acmepacket.com","Field notice regarding Bootloader and Boot space requirements","Nobody",null,null,null,null,null,null,null,null,0,811,"N/A",null,"2009-09-25","VGanesh@acmepacket.com","2009-09-25",null,null,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1027821,"open","alexp","additional conditions for student Matlab use","dfn","2009-09-30",null,null,null,"2009-09-30","2009-09-30","2009-09-30",null,0,811,"alexp",242800,"2009-09-29","alexp","2009-09-30",1,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1004698,"resolved","wthrowe","need additional alias for simmons.mit.edu","hoffmann","2009-09-09",null,null,null,"2009-09-09","2009-09-08","2009-09-09","2009-09-07",0,595,"wthrowe",8,"2009-09-04","hoffmann","2009-09-09",4,5,2,"Physics","Current Student",1,2009,"Physics","Current Student"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1029060,"new","oef","Getting a New Windows Profile on Athena","Nobody","2009-10-01",null,null,null,"2009-10-01","2009-10-01","2009-10-01","2009-10-01",0,595,"oef",10,"2009-09-30","fbaars","2009-10-01",1,1,0,"Chemical Engineering","Current Student",1,2009,"Chemical Engineering","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1018619,"resolved","peloquin","Purge DP deleted hosts","hoffmann","2009-09-23",null,null,null,"2009-09-23","2009-09-23","2009-09-23",null,0,811,"peloquin",242800,"2009-09-19","hoffmann","2009-09-23",4,4,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1000349,"resolved","tlyu","krb5-bugs-incoming@mailman list is AWOL","jis",null,null,"2009-09-02",null,"2009-09-02",null,"2009-09-02",null,0,811,"tlyu",242800,"2009-09-01","jis","2009-09-02",null,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1023121,"resolved","jweiss","update *.thalia-test.mit.edu wildcard record","hoffmann","2009-09-24",null,null,null,"2009-09-24","2009-09-24","2009-09-24",null,0,811,"jweiss",242800,"2009-09-24","hoffmann","2009-09-24",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1025680,"new","wpli","Meeting request: IS&T and Institute-Wide Planning Task Force","mark",null,null,null,null,null,null,null,null,0,811,"wpli","ESD","2009-09-28","mark","2009-09-28",null,null,null,"Engineering Systems Division","Current Student",1,2009,"Engineering Systems Division","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1006617,"resolved","clesswin","Unsual BES account behaviour","gyying","2009-09-08",null,null,null,"2009-09-08","2009-09-08","2009-09-08",null,0,811,"clesswin",121000,"2009-09-08","gyying","2009-09-08",0,0,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1011739,"resolved","jareds","outgoing-alum is down","Nobody","2009-09-13",null,null,null,"2009-09-13","2009-09-13","2009-09-13",null,0,811,"jareds",null,"2009-09-13","chris","2009-09-13",0,0,null,null,"Non Current Student",1,2009,null,"Non Current Student"]
[811,"Network::Requests",null,"Method",null,1,1008029,"resolved","ablunk","gets internal server error retrieving MacOS version of Matlab","dfn","2009-09-09",null,null,null,"2009-09-11","2009-09-09","2009-09-09",null,0,811,"ablunk",9,"2009-09-09","dfn","2009-09-11",0,2,null,"Brain and Cognitive Sciences","Current Student",1,2009,"Brain and Cognitive Sciences","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1003429,"resolved","ruggles","unable to access afs homedir via web.mit.edu","Nobody","2009-09-03",null,"2009-09-03",null,"2009-09-03","2009-09-03","2009-09-03",null,0,811,"ruggles",447100,"2009-09-03","hoffmann","2009-09-03",0,0,null,"Educational Innovation and Technology","Current Employee",1,2009,"Educational Innovation and Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1019570,"resolved","jbowker","Need database dump of production IS&T website","jis","2009-09-25",null,null,null,"2009-09-25","2009-09-23","2009-09-25",null,0,811,"jbowker",242800,"2009-09-21","jis","2009-09-25",2,4,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1007444,"new","Roger.Zanichelli@3PAR.com","3PAR //  MIT Delivery & Scheduling: InServ 1001020","Nobody",null,null,null,null,null,null,null,null,0,811,"N/A",null,"2009-09-09","hoffmann","2009-09-09",null,null,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1008036,"open","peloquin","Baker Hall DHCP server - DNS problem","Nobody","2009-09-28",null,null,null,null,"2009-09-28",null,null,0,811,"peloquin",242800,"2009-09-09","dlogcher","2009-09-28",19,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1007568,"resolved","mmanley","firewalling OC11SRV46/47","Nobody","2009-09-09",null,null,null,"2009-09-09","2009-09-09","2009-09-09",null,0,811,"mmanley",242800,"2009-09-09","mark","2009-09-09",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1014541,"new","mmanley","moving thalia test F5 setup","Nobody",null,null,null,null,null,null,null,null,0,811,"mmanley",242800,"2009-09-15","mmanley","2009-09-15",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1021885,"resolved","bcjones","IP Adresses under C/O 1689102","hoffmann","2009-09-23",null,null,null,"2009-09-23","2009-09-23","2009-09-23","2009-09-23",0,595,"bcjones",409000,"2009-09-23","hoffmann","2009-09-23",0,0,0,"Human Resources","Current Employee",1,2009,"Human Resources","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1014096,"resolved","nralton","MAC address/IP address tie change","dlogcher","2009-09-15",null,"2009-09-15",null,"2009-09-15","2009-09-15","2009-09-15","2009-09-15",0,595,"nralton",410060,"2009-09-15","dlogcher","2009-09-15",0,0,0,"Office of Development Services","Current Employee",1,2009,"Office of Development Services","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1012744,"resolved","spalma","IP Address Request","dlogcher","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,811,"spalma",242800,"2009-09-14","dlogcher","2009-09-14",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1000017,"resolved","spalma","M4 - Request New IP Address","dfn","2009-09-01",null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,811,"spalma",242800,"2009-09-01","dfn","2009-09-01",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1028629,"resolved","spalma","FW: Bldg 4 Wireless Update","Nobody",null,null,"2009-10-01",null,"2009-10-01",null,"2009-10-01",null,0,811,"spalma",242800,"2009-09-30","mark","2009-10-01",null,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1015006,"resolved","spalma","New IP Address Request","dfn","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,811,"spalma",242800,"2009-09-16","dfn","2009-09-16",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1014451,"resolved","spalma","New IP Address Request","Nobody","2009-09-15",null,null,null,"2009-09-15","2009-09-15","2009-09-15",null,0,811,"spalma",242800,"2009-09-15","chris","2009-09-15",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1028777,"new","spalma","New IP Address Request","dlogcher",null,null,null,null,null,null,null,null,0,811,"spalma",242800,"2009-09-30","dlogcher","2009-09-30",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1010478,"resolved","andreaf","IP address request - OMESW61-033","dlogcher","2009-09-22",null,"2009-09-14",null,"2009-09-22","2009-09-14","2009-09-22","2009-09-14",0,795,"andreaf",591028,"2009-09-11","dlogcher","2009-09-22",3,11,8,"Security & Emergency Management Office","Current Employee",1,2009,"Security & Emergency Management Office","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1012600,"open","sean0138","Dick Yue Imap Problem","Nobody","2009-10-01",null,null,null,"2009-10-01","2009-09-15","2009-09-15",null,0,811,"sean0138",242800,"2009-09-14","sean0138","2009-10-01",1,17,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1019748,"resolved","sml","IS&T Web Site, Drupal patches","jis","2009-09-21",null,null,null,"2009-09-21","2009-09-21","2009-09-21",null,0,811,"sml",242800,"2009-09-21","jis","2009-09-21",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1015417,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-16",null,"2009-09-16",null,"2009-09-16",null,0,811,"tmccue",242800,"2009-09-16","tmccue","2009-09-16",null,0,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1017440,"new","mtiernan","requesting info on kickstart service","hoffmann","2009-09-23",null,null,null,null,"2009-09-18",null,null,0,811,"mtiernan",159900,"2009-09-18","mtiernan","2009-09-26",0,null,null,"Laboratory for Nuclear Science","Current Employee",1,2009,"Laboratory for Nuclear Science","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1021419,"new","wyslouch","I deleted my old e-mails by accident","Nobody","2009-10-01",null,null,null,null,"2009-09-22",null,"2009-10-01",0,595,"wyslouch",158000,"2009-09-22","fbaars","2009-10-01",0,null,null,"Physics","Current Employee",1,2009,"Physics","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,999963,"resolved","bknoll","18.7.27.188","dlogcher","2009-09-04",null,null,null,"2009-09-04","2009-09-02","2009-09-02",null,0,811,"bknoll",242800,"2009-09-01","dlogcher","2009-09-04",1,3,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1001656,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-03",null,"2009-09-03",null,"2009-09-03",null,0,811,"tmccue",242800,"2009-09-02","tmccue","2009-09-03",null,1,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,999857,"resolved","errol","Request For IP address -- E2-166-AP-2","chris","2009-09-01",null,null,null,"2009-09-13","2009-09-01","2009-09-13",null,12,811,"errol",242800,"2009-09-01","chris","2009-09-13",0,12,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1000287,"resolved","errol","NE49 - AP Hardware Update","chris","2009-09-01",null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,811,"errol",242800,"2009-09-01","chris","2009-09-01",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1000300,"resolved","errol","W79 - AP Hardware Update","chris","2009-09-01",null,null,null,"2009-09-01","2009-09-01","2009-09-01",null,0,811,"errol",242800,"2009-09-01","chris","2009-09-01",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1019572,"resolved","errol","More IP Addresses For Building #E17","hoffmann","2009-09-22",null,null,null,"2009-09-22","2009-09-22","2009-09-22",null,0,811,"errol",242800,"2009-09-21","hoffmann","2009-09-22",1,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1021855,"resolved","errol","Building #54 -- More IP Addresses Needed","hoffmann","2009-09-23",null,null,null,"2009-09-23","2009-09-23","2009-09-23",null,0,811,"errol",242800,"2009-09-23","hoffmann","2009-09-23",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1026146,"resolved","errol","Hardware Update: E51-327T-SW-1","dlogcher","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28",null,0,811,"errol",242800,"2009-09-28","dlogcher","2009-09-28",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1019138,"resolved","errol","New AP Online: E2-166-AP-2","chris",null,null,"2009-09-21",null,"2009-09-21",null,"2009-09-21",null,0,811,"errol",242800,"2009-09-21","chris","2009-09-21",null,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1028308,"resolved","sgoldman","Delete Aliases","hoffmann","2009-09-30",null,null,null,"2009-10-01","2009-09-30","2009-09-30","2009-09-30",0,795,"errol",242800,"2009-09-30","hoffmann","2009-10-01",0,1,1,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1026625,"resolved","morgante","Please remove switches from the NOC and Moria.","dlogcher","2009-09-29",null,null,null,"2009-09-29","2009-09-29","2009-09-29",null,0,811,"morgante",242800,"2009-09-28","dlogcher","2009-09-29",1,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1019054,"resolved","dmichaud","Form submission from: Get Connected: Request One IP Address","Nobody","2009-09-24",null,null,null,"2009-09-24","2009-09-24","2009-09-24","2009-09-21",0,795,"dmichaud",591028,"2009-09-21","hoffmann","2009-09-24",3,3,3,"Security & Emergency Management Office","Current Employee",1,2009,"Security & Emergency Management Office","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1026324,"new","morgante","IP Address request for E14 Wireless","dlogcher",null,null,null,null,null,null,null,null,0,811,"morgante",242800,"2009-09-28","dlogcher","2009-09-28",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1019853,"resolved","morgante","IP Address request for E60","dlogcher","2009-09-22",null,null,null,"2009-09-22","2009-09-21","2009-09-21",null,0,811,"morgante",242800,"2009-09-21","dlogcher","2009-09-22",0,1,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1015580,"resolved","morgante","IP address request for E60","dfn","2009-09-16",null,null,null,"2009-09-16","2009-09-16","2009-09-16",null,0,811,"morgante",242800,"2009-09-16","dfn","2009-09-16",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1001684,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-02",null,"2009-09-03","2009-09-02","2009-09-03",null,0,811,"tmccue",242800,"2009-09-02","tmccue","2009-09-03",0,1,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1008463,"resolved","network@MIT.EDU","Form submission from: Exchange Resource Creation Request","tmccue",null,null,"2009-09-09",null,"2009-09-09","2009-09-09","2009-09-09",null,0,811,"tmccue",242800,"2009-09-09","tmccue","2009-09-09",0,0,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1003975,"resolved","boojum","email quota increase: professor msfeld","Nobody","2009-09-09",null,null,null,"2009-09-14","2009-09-09","2009-09-09","2009-09-04",0,1391,"boojum",242800,"2009-09-04","dlogcher","2009-09-14",5,10,10,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1004651,"new","gettes","CAMS access to LDAP-MASTER","Nobody",null,null,null,null,null,null,null,null,0,811,"gettes",242800,"2009-09-04","gettes","2009-09-04",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1001648,"resolved","jmorzins@MIT.EDU","web.mit.edu certificate expired","jis",null,null,"2009-09-02",null,"2009-09-02",null,"2009-09-02",null,0,811,"N/A",null,"2009-09-02","jis","2009-09-02",null,0,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1004268,"resolved","jmorzins@MIT.EDU","dhcp-1.mit.edu might be giving out bad DNS","dlogcher","2009-09-11",null,null,null,"2009-09-11","2009-09-11","2009-09-11",null,0,811,"N/A",null,"2009-09-04","dlogcher","2009-09-11",7,7,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1028679,"resolved","jmorzins@MIT.EDU","no Spam Quarantine summaries since Sep 27","Nobody","2009-10-01",null,null,null,"2009-10-01","2009-10-01","2009-10-01",null,0,811,"N/A",null,"2009-09-30","mark","2009-10-01",1,1,null,null,null,1,2009]
[811,"Network::Requests",null,"Method"," Voice",1,1007616,"new","nbucala","Webmail time is off on webmail-1.mit.edu","Nobody","2009-09-11",null,null,null,null,"2009-09-09",null,"2009-09-11",0,595,"kkon",6,"2009-09-09","doczi","2009-09-11",0,null,null,"Political Science","Current Student",1,2009,"Political Science","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1003552,"resolved","changeman@qwest.com","FYI  - QWEST SCHEDULED FIBER MAINTENANCE NOTIFICATION - TKT # 292298 - (MR)","Nobody",null,null,"2009-09-15",null,"2009-09-15",null,"2009-09-15",null,0,811,"N/A",null,"2009-09-03","dfn","2009-09-15",null,12,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1017057,"new","changeman@qwest.com","FYI  - QWEST SCHEDULED MAINTENANCE NOTIFICATION - 292767 - 09/15 THRU 09/30 - (PB) - MIT","Nobody",null,null,null,null,null,null,null,null,0,811,"N/A",null,"2009-09-17","changeman@qwest.com","2009-09-17",null,null,null,null,null,1,2009]
[811,"Network::Requests",null,"Method",null,1,1001638,"resolved","mhalsall","web.mit.edu's SSL cert","jis",null,null,"2009-09-02",null,"2009-09-02",null,"2009-09-02",null,0,811,"mhalsall",242800,"2009-09-02","jis","2009-09-02",null,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1006320,"resolved","njannini","BES re activation","Nobody",null,null,"2009-09-09",null,"2009-09-09",null,"2009-09-09",null,0,811,"njannini",121000,"2009-09-08","hoffmann","2009-09-09",null,1,null,"Sloan School of Management","Current Employee",1,2009,"Sloan School of Management","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1019422,"resolved","ragrant","problematic IP addresses","dlogcher","2009-09-23",null,null,null,"2009-09-23","2009-09-21","2009-09-22",null,0,811,"errol",242800,"2009-09-21","dlogcher","2009-09-23",0,2,null,"Biology","Current Employee",1,2009,"Biology","Current Employee"]
[811,"Network::Requests",null,"Method"," Voice",1,1028613,"new","mbroman","client looking to increase quotas for users in WIN.mit.edu","Nobody",null,null,null,null,null,"2009-09-30",null,"2009-09-30",0,595,"blang",242800,"2009-09-30","blang","2009-09-30",0,null,null,"Campus Police","Current Employee",1,2009,"Campus Police","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1002510,"resolved","mmullett","FW: Network access for new cluster 'omic' that has been installed","hoffmann",null,null,"2009-09-03",null,"2009-09-03","2009-09-03","2009-09-03",null,0,811,"mmullett",242800,"2009-09-03","dlogcher","2009-09-03",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1013159,"resolved","jenl","Alias change for server","dlogcher","2009-09-14",null,null,null,"2009-09-14","2009-09-14","2009-09-14",null,0,811,"jenl",242800,"2009-09-14","dlogcher","2009-09-14",0,0,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1020832,"resolved","jensen","Request access to add aliases  via hosts.mit.edu","Nobody","2009-09-25",null,null,null,"2009-09-25","2009-09-23","2009-09-25","2009-09-23",0,595,"jensen",413000,"2009-09-22","bbrids","2009-09-28",1,3,2,"Corporate Relations/Indust Liaison Prog","Current Employee",1,2009,"Corporate Relations/Indust Liaison Prog","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1021783,"new","boojum",".htaccess.mit limit behavior has changed","mark",null,null,null,null,null,null,null,null,0,811,"boojum",242800,"2009-09-23","hoffmann","2009-09-23",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1025947,"resolved","lindsayw","Trouble with roaming profile","gyying","2009-09-28",null,null,null,"2009-09-28","2009-09-28","2009-09-28",null,0,811,"boojum",242800,"2009-09-28","gyying","2009-09-28",0,0,null,"Chemical Engineering","Current Student",1,2009,"Chemical Engineering","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1000522,"resolved","boojum","artin@mit.edu is being forwarded to artin@math, it should not be","Nobody","2009-09-02",null,"2009-09-02",null,"2009-09-02","2009-09-02","2009-09-02","2009-09-01",0,1391,"boojum",242800,"2009-09-01","hoffmann","2009-09-02",1,1,1,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method",null,1,1004325,"new","boojum","username changes","Nobody",null,null,null,null,null,null,null,null,0,811,"boojum",242800,"2009-09-04","boojum","2009-09-04",null,null,null,"Information Services & Technology","Current Employee",1,2009,"Information Services & Technology","Current Employee"]
[811,"Network::Requests",null,"Method"," E-Mail",1,1012428,"resolved","jonesb@MIT.EDU","dns change [ssg.mit.edu]","Nobody","2009-09-14",null,"2009-09-14",null,"2009-09-14","2009-09-14","2009-09-14","2009-09-14",0,595,"N/A",null,"2009-09-14","hoffmann","2009-09-14",0,0,0,null,null,1,2009]
[811,"Network::Requests",null,"Method"," E-Mail",1,1020924,"resolved","nitric","additional hostnames/aliases","dlogcher","2009-09-28",null,"2009-09-23",null,"2009-09-28","2009-09-23","2009-09-23","2009-09-22",0,595,"nitric","OR","2009-09-22","dlogcher","2009-09-28",1,6,6,"Operations Research","Current Student",1,2009,"Operations Research","Current Student"]
[811,"Network::Requests",null,"Method",null,1,1001761,"new","changeman@qwest.com","291707 - QWEST RESCHEDULED MAINTENANCE NOTIFICATION - (Bridgeport, CT) - (9/8...9/18) GMT- (MB)","Nobody",null,null,null,null,null,null,null,null,0,811,"N/A",null,"2009-09-02","changeman@qwest.com","2009-09-02",null,null,null,null,null,1,2009]

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[]
[]
["Count of Tkt Id",null,null,null,null,null,null,null,null,null,null,null,null,null,"Rt Custom Field Name","Custom Field Value",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count of Tkt Id","Total"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Method",null,null,null,null,null,null,"Method Total","OS",null,null,null,null,null,null,null,null,null,null,null,null,"OS Total","Platform",null,null,null,null,null,null,null,null,null,null,null,"Platform Total","Software",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Software Total","Special Tag",null,null,null,"Special Tag Total","Grand Total",null,"Total",44659]
["Tkt Id","Queue Name","Tkt Requestor","Tkt Requestor Person Type","Tkt Requestor Unit Name","Tkt Subject","Tkt Created Date","Tkt Started Date","Tkt Last Updated Date","Tkt Resolved Date","Tkt 1St Opened Date","Tkt 1St Resolved Date","Tkt Days On Hold","Tkt 1St Queue Transfer Date"," E-Mail"," Internal"," V-Mail"," Voice"," Walkin"," Web","(blank)",null," Athena"," BlackBerry"," Linux"," Mac OS"," Mac OS X"," Other"," PocketPC"," Unknown"," Windows"," Windows 2000"," Windows Vista"," Windows XP","(blank)",null," Athena"," Macintosh"," Mainframe"," Mobile Device"," Multi-Platform"," Other"," PC"," Printer"," Unknown"," win.mit.edu"," Workstation","(blank)",null," Acad (Matlab,LaTex,etc)"," Accounts"," Acrobat Reader"," Adobe Acrobat"," AppleMail"," Athena"," BrioQuery"," Buying Advice"," Certificates"," Citrix"," DHCP"," DreamWeaver"," Email:Other"," Entourage"," Eudora"," Excel"," Exchange"," Fetch"," FileMaker Pro"," Filezilla"," Firefox"," Hardware"," Internet Explorer"," iPass"," Kerberos (Leash)"," Lists (moira, mailman)"," Mozilla Firefox"," Network:Bad Drop"," Network:Home"," Network:IP Conflict"," Network:Other"," Network:Outage"," Network:Wireless"," OCFO"," Operating System"," Other"," Outlook"," Outlook Express"," Powerpoint"," Printing"," Printing:KLPR,LPR"," Roles"," Safari"," SAP, SAPWeb"," Secure FX"," Software Distribution"," Spam quarantine"," Spam Screening"," Stellar"," TechTime"," Thunderbird"," Touchstone"," TSM"," Unknown"," VirusScan, Virex"," VMware"," VPN"," Webmail"," Word","(blank)"," Oracle, SQL*Net"," Tether"," PDA:Other"," Backup:Other"," Graphics:Other"," Browsers:Other"," Warehouse"," Directory:LDAP"," Coeus"," BusHelp:Other"," Secure CRT"," Open Enrollment"," Instant Messaging"," Printing:Hardware"," Terminal App"," QuickTime"," Netscape"," Host Explorer",null," Network"," Stellar"," win.mit.edu","(blank)"]
[944564,"Help Desk::Call Center","laken.top@vandals.uidaho.edu","(blank)","(blank)","Email problems","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",6,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[944612,"Help Desk::Athena","sgildea","Current Student","Aeronautics and Astronautics","Tecplot license file","2009-07-01","2009-07-01","2009-07-09","2009-07-09","2009-07-01","2009-07-09",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[944826,"Help Desk::Business Help","ktanaka","Current Employee","Sloan School of Management","I cannot get to Requisition Approver Inbox","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[944841,"Help Desk::Call Center","rdeering","Current Student","Biology","Dell PC purchasing help","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[944842,"Help Desk::Call Center","bldoyle","Current Employee","Libraries","Cannot access MIT libraries articles","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[944844,"Help Desk::Call Center","pepebe","Current Employee","Biology","Make a group list in Webmail","2009-07-01","(blank)","2009-07-09","2009-07-09","2009-07-01","2009-07-09",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[944867,"Help Desk::Athena","jojo4ril","Current Student","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.","2009-07-01","2009-07-01","2009-08-04","(blank)","2009-07-01","(blank)",36,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[944880,"Help Desk::Call Center","jbowker","Current Employee","Information Services & Technology","Thunderbird:  leave my attachments as attachments?","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[944980,"Help Desk::Call Center","jrees","Current Student","Mechanical Engineering","Trouble connecting to SolidWorks","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945004,"Help Desk::Call Center","djbroder","Current Employee","Audio Visual Services","Changed password, now can't open Outlook","2009-07-01","2009-07-01","2009-07-09","2009-07-09","2009-07-01","2009-07-09",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945034,"Help Desk::Call Center","N/A","(blank)","(blank)","activating network jacks","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945060,"Help Desk::Service Center","khessler","Current Student","Materials Science and Eng","Fujitsu Lifebook won't turn on","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945062,"Help Desk::Call Center","mindyb","Current Employee","Microphotonics Center","Corrupted Word doc","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945067,"Help Desk::Call Center","allisond","Moira Account","(blank)","Activation of Ethernet","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945072,"Network::Requests","franx","Current Employee","Information Services & Technology","Need a power supply for a 4948 switch","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[945076,"Help Desk::Service Center","fseverin","Current Student","Management","Screen flickers","2009-07-01","(blank)","2009-07-10","2009-07-10","2009-07-01","2009-07-10",4,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945079,"Help Desk::Call Center","gami_d_naislin@raytheon.com","(blank)","(blank)","Wireless connection error","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",6,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945082,"Help Desk::Call Center","sean0138","Current Employee","Information Services & Technology","(blank)","2009-07-01","2009-07-02","2009-07-02","2009-07-02","(blank)","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945088,"Help Desk::Call Center","mcneillh","Current Employee","Libraries","Table of contents and appendices for a MS Word document","2009-07-01","2009-07-02","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945092,"Help Desk::Call Center","markep","Current Employee","Aeronautics and Astronautics","Outlook Installation question","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945098,"Help Desk::Call Center","paulp","Current Employee","Office of the President","Questions about (DHREG) guest registration","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945101,"Help Desk::Call Center","N/A","(blank)","(blank)","Alum Email Question","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945102,"Help Desk::Call Center","akerlof","Current Employee","Sloan School of Management","new Sloan post doc having email account issues","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945106,"Help Desk::Call Center","zahn","Current Employee","Electrical Engineering-Computer Science","iPhone passcode trouble","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945121,"Help Desk::Business Help","chewgl","Current Student","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945123,"Help Desk::Call Center","cope","Current Employee","Anthropology Program","iPass - No dial tone","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-01","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945125,"Help Desk::Business Help","lorettam","Current Employee","Harvard/MIT Division of HST","Workflow problem with Procard Inbox","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945175,"Help Desk::Service Center","jbelbin","Current Employee","Chemical Engineering","needs box to ship back Dell laptop","2009-07-01","2009-07-02","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945181,"Help Desk::Call Center","sjenks","Non Current Student","(blank)","incoming student has questions about MS Office and AutoCAD","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945183,"Help Desk::Call Center","jcmurphy","Current Employee","Media Laboratory","client needed help with certificates","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945219,"Help Desk::HDweb","gore@MIT.EDU","(blank)","(blank)","Questions about creating a webpage for lab","2009-07-01","(blank)","2009-07-28","2009-07-28","2009-07-01","2009-07-01",11,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945254,"Help Desk::Call Center","mross","Current Employee","Department of Biological Engineering","Re: Needs Approval: Req 11176366 to Vendor SARTORIUS STEDIM NOR on 6918308 .","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945264,"Help Desk::Call Center","l.olshansky@hotmail.com","(blank)","(blank)","certificate errors","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945266,"Help Desk::Call Center","evahuang","Current Employee","Sloan School of Management","browser failed to generate a key","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945272,"Help Desk::Call Center","caley","Current Student","Aeronautics and Astronautics","(blank)","2009-07-01","2009-07-02","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945283,"Help Desk::Business Help","amyang","Current Employee","Program in Media Arts and Sciences","Unable to get T pass on line.","2009-07-01","(blank)","2009-08-07","2009-08-07","2009-07-01","2009-07-16",31,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945307,"Help Desk::Service Center","markep","Current Employee","Aeronautics and Astronautics","9:15am. Outlook quits intermittently, other Outlook problems","2009-07-01","(blank)","2009-08-04","2009-07-02","2009-07-01","2009-07-02",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945315,"Network::Requests","cet1@cam.ac.uk","(blank)","(blank)","Fwd: host -t txt _domainkey.fakessh.eu. bitsy.mit.edu.","2009-07-01","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[945318,"Help Desk::Call Center","agorham","Current Employee","Chemistry","X-Win32 8","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945355,"Help Desk::Call Center","aran","Current Employee","Department of Biological Engineering","needed to know tsm server","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945391,"Help Desk::Service Center","tahmed","Current Student","Civil and Environmental Eng","adapter or battery failure","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945403,"Help Desk::Call Center","mytang82","Current Student","Electrical Eng & Computer Sci","mailbox quota question","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945405,"Help Desk::Call Center","marsh","Non Current Employee","(blank)","Change Home Page","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945411,"Network::Requests","cfox","Current Employee","Information Services & Technology","DNS update for moving fiber","2009-07-01","2009-07-05","2009-07-05","2009-07-05","2009-07-01","2009-07-05",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[945418,"Help Desk::Business Help","tzh","Current Employee","Sloan School of Management","client having probs placing order at Dell","2009-07-01","(blank)","2009-08-04","2009-08-04","2009-07-01","2009-08-04",33,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945424,"Help Desk::Call Center","zarrouat","Current Student","Mechanical Engineering","can't connect to SolidWorks license server","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945450,"Help Desk::Business Help","haoc@berkeley.edu","(blank)","(blank)","Certificate needed for lab safety training","2009-07-01","(blank)","2009-07-22","2009-07-22","2009-07-01","2009-07-22",20,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945475,"Help Desk::Call Center","pepebe","Current Employee","Biology","trying to add signature in Apple Mail","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-01","2009-07-06",4,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945477,"Help Desk::Call Center","agarwals","Non Current Student","(blank)","What's the difference between MIT Macbook and Best Buy's","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945486,"Help Desk::Service Center","chenh","Current Student","Mathematics","Computer screen broken","2009-07-01","(blank)","2009-07-28","2009-07-28","2009-07-01","2009-07-28",25,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945505,"Help Desk::Call Center","rgosline","Current Employee","Sloan School of Management","Machine problem","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945506,"Help Desk::Call Center","N/A","(blank)","(blank)","client cannot access webmail - password problem","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945527,"Help Desk::Call Center","mross","Current Employee","Department of Biological Engineering","Re: Needs Approval: Req 11176493 to Vendor AGILENT on 6919032 .","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945529,"Help Desk::Call Center","julietp","Current Employee","Center for Technology, Policy & Ind Dev","Message when trying to open Ecat","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945543,"Help Desk::Service Center","aurora","Current Employee","Information Services & Technology","Macbook Pro won't start","2009-07-01","(blank)","2009-08-07","(blank)","2009-07-01","(blank)",38,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945546,"Help Desk::Service Center","hansdiet","Current Employee","Information Services & Technology","Dell Optiplex 745 with failing PSU fan","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945547,"Help Desk::Backup","erminia","Current Employee","Biology","Schedule TSM backup BIOPERSONNEL","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945551,"Help Desk::Call Center","drubin@mit.edu","(blank)","(blank)","Adding permissions to afs locker","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945553,"Help Desk::Business Help","N/A","(blank)","(blank)","Unable to place an ecat order using IE8","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945564,"Help Desk::Call Center","mcpaton","Current Employee","Brain & Cognitive Sciences","firefox prompts for certificates over and over","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945566,"Help Desk::Call Center","response@alienskin.com","(blank)","(blank)","Alien Skin & Nik Team Up for 20% Savings","2009-07-01","2009-07-01","2009-07-01","2009-07-01","(blank)","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945567,"Help Desk::Business Help","joelim","Non Current Student","(blank)","Unable to access direct deposit using sapwebss.","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945584,"Help Desk::Call Center","mayak","Current Employee","Office of Foundation Relations","Help with renewing certificates","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945599,"Help Desk::Business Help","jschuler","Current Employee","Lemelson/MIT Program","Issue with Vacation tracker","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945602,"Help Desk::Call Center","pkemble","Current Employee","Center for Environmental Health Sciences","EndNote site license?","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945616,"Help Desk::Call Center","mayak","Current Employee","Office of Foundation Relations","password isn't working","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945627,"Help Desk::Call Center","levey","Current Employee","Civil and Environmental Engineering","certificates on Mac","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945636,"Help Desk::UNIX/Linux","bknoll","Current Employee","Information Services & Technology","Red Hat Satellite Server Not Responding","2009-07-01","(blank)","2009-07-29","2009-07-29","2009-07-01","2009-07-29",1,"(blank)",1,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945641,"Help Desk::Call Center","shhong","Current Student","Mechanical Engineering","FW: Spam Quarantine Summary","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945650,"Help Desk::Call Center","huanghl","Current Employee","Chemistry","need to help moving lab equirement.","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945653,"Help Desk::Call Center","sfay","Current Employee","Civil and Environmental Engineering","ECAT3","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945661,"Help Desk::Backup","mamat","Current Employee","Chemical Engineering","delete TSM filespaces for  PONT","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945669,"Network::Requests","mmanley","Current Employee","Information Services & Technology","OC11 firewall TCP timeout changes","2009-07-01","(blank)","2009-07-02","(blank)","2009-07-01","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[945670,"Help Desk::Business Help","sallyc","Current Employee","Aeronautics and Astronautics","ECAT permission denied","2009-07-01","(blank)","2009-07-20","2009-07-20","2009-07-01","2009-07-01",15,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945673,"Help Desk::Call Center","tramdang","Current Student","Chemical Engineering","certificates don't work","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945677,"Help Desk::Call Center","jrauch","Current Employee","Brain & Cognitive Sciences","Being prompted for Identification","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945696,"Help Desk::HDweb","cook","Current Employee","Koch Inst - Integrative Cancer Research","Dreamweaver Question","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945710,"Help Desk::Call Center","kates","Current Employee","Office of the President","ECAT3 permissions denied","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945713,"Help Desk::Business Help","tcybulski@gmail.com","(blank)","(blank)","SAPWeb Error, unexpected error occurred","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945722,"Help Desk::Call Center","kbond","Current Employee","Department of Biological Engineering","can't load ecat3","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945726,"Help Desk::Call Center","hylee","Current Employee","Chemistry","problem getting my personal certificate","2009-07-01","(blank)","2009-07-09","2009-07-09","2009-07-01","2009-07-09",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945728,"Help Desk::Service Center","kir","Current Employee","Department of Biological Engineering","Possible hard drive failure","2009-07-01","(blank)","2009-07-10","2009-07-10","2009-07-01","2009-07-10",2,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945731,"Help Desk::Call Center","cdimas","Current Employee","Technology Development Program","Athena Activity","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945737,"Help Desk::Call Center","hkhung","Current Employee","Chemical Engineering","can't get into ecat","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945739,"Help Desk::Call Center","isaaca","Current Student","Aeronautics and Astronautics","Request to register VOIP device on MITNet","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945757,"Help Desk::Call Center","krieger","Current Employee","Biology","Using iTouch to access Webmail","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945759,"Help Desk::Service Center","jbelbin","Current Employee","Chemical Engineering","Replace DVDRW drive on site","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945761,"Help Desk::Service Center","tjw","Current Employee","Information Services & Technology","Greenish tint to screen","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",5,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945763,"Help Desk::Call Center","sarahfollenweider@gmail.com","(blank)","(blank)","MIT email not accepting incoming messages","2009-07-01","(blank)","2009-07-09","2009-07-09","2009-07-01","2009-07-09",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945764,"Help Desk::Call Center","maguocha@exchange.mit.edu","(blank)","(blank)","Associating Host to MAC Address","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945772,"Help Desk::Service Center","hardsog","Current Employee","Chemical Engineering","Order ram upgrade for PE2650 Server","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",6,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945778,"Help Desk::Call Center","miforbes","Current Student","Electrical Eng & Computer Sci","Spam quarantine question","2009-07-01","(blank)","2009-07-02","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945788,"Help Desk::Call Center","kaminsk","Current Employee","Urban Studies & Planning","Battery Warranty","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",6,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945793,"Network::Requests","jmorzins@MIT.EDU","(blank)","(blank)","New web servers, problems with rewrite rule","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[945796,"Help Desk::Call Center","rachel","Current Employee","Nuclear Science and Engineering","Experiencing problem communicating with SolidWorks licensing server","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945804,"Help Desk::Call Center","yeseul","Current Student","Urban Studies and Planning","Software Download","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945809,"Network::Requests","tnj","Current Employee","Information Services & Technology","request reassignment of cloudburst.mit.edu","2009-07-01","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[945817,"Help Desk::Call Center","mmaloof","Current Employee","Picower Institute for Learning & Memory","spam quarantine summary","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945821,"Help Desk::Call Center","allenl","Non Current Student","(blank)","Incoming freshman trying to use Webmail unsuccessfully","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945828,"Help Desk::Service Center","tpmcinto","Current Student","Management","Lines across display","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",5,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945829,"Help Desk::Call Center","cwheeler","Current Employee","Technology Review","Hard Drive Disposal - Tech Review","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945834,"Help Desk::Call Center","adeveau","Current Employee","Architecture","Adobe Acrobat Page Insertion","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945837,"Help Desk::Call Center","aperrott","Current Employee","Biology","looking for computer, can't find on GovConnection","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945852,"Help Desk::Service Center","rfsmith","Current Employee","Information Services & Technology","Possible bad graphics card in an iMac","2009-07-01","(blank)","2009-08-07","(blank)","2009-07-06","(blank)",32,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945862,"Help Desk::Call Center","rtilden","Non Current Student","(blank)","Office Purchase","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945869,"Help Desk::Call Center","marta.gonzalez.v@gmail.com","(blank)","(blank)","Visitor Registration","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945871,"Help Desk::Call Center","osharone","Current Employee","Sloan School of Management","SapWeb Direct Deposit Problem","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945876,"Help Desk::Call Center","clmw","Current Student","Physics","change mac address registration","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945897,"Help Desk::Call Center","drandall","Current Employee","Student Support Services","Called to ask about HP work","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945958,"Help Desk::Call Center","pdoherty@carouselindustries.com","(blank)","(blank)","Address of Dave Foss","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945984,"Help Desk::Call Center","smcarpen","Current Employee","Sloan School of Management","Inquiry about projector support","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[945987,"Help Desk::Service Center","smyser","Current Employee","Information Services & Technology","client HDD not working","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[945994,"Help Desk::Call Center","pgholder","Current Employee","Chemistry","SapWeb - Unexpected Error","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946009,"Help Desk::Call Center","msp10","Moira Account","(blank)","can't get on network","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946039,"Help Desk::Business Help","tifa","Current Student","Civil and Environmental Eng","Problem with Timesheet and Certificates","2009-07-01","(blank)","2009-07-15","2009-07-02","2009-07-01","2009-07-02",0,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946076,"Help Desk::Business Help","mingdao","Current Employee","Materials Science and Engineering","help with access vacation tracker","2009-07-01","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",19,"2009-07-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946120,"Help Desk::Business Help","lmont","Current Student","Aeronautics and Astronautics","certificates","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946131,"Network::Requests","wenliu","Current Student","Chemistry","CName request","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[946312,"Help Desk::Call Center","farshid_emami@yahoo.com","(blank)","(blank)","Webmail logon problem","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946383,"Help Desk::Business Help","nlyons","Current Employee","Chemistry","Forward Credit Card posting to approver","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946392,"Help Desk::Call Center","amahindroo@gmail.com","(blank)","(blank)","certificates","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946393,"Help Desk::Business Help","ewilkoff","Current Employee","McGovern Institute for Brain Research","client can't post credit card charges SAPweb","2009-07-02","(blank)","2009-07-06","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946396,"Help Desk::Business Help","robins","Current Employee","Aeronautics and Astronautics","Cannot access Time sheet","2009-07-02","(blank)","2009-08-04","2009-08-04","2009-07-02","2009-08-04",28,"2009-07-05",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946434,"Help Desk::Call Center","dtesch","Current Student","Management","Request for Info / Advice: Laptop Purchase - MAC","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946450,"Help Desk::Call Center","emazique","Current Employee","Sloan School of Management","Dead Drop?","2009-07-02","2009-07-02","2009-07-09","2009-07-09","2009-07-02","2009-07-09",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946451,"Help Desk::Service Center","mythili","Current Student","Electrical Eng & Computer Sci","CD Drive not functioning","2009-07-02","2009-07-02","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946457,"Help Desk::Call Center","dipaul","Current Employee","Materials Science and Engineering","Screen resolution stuck.","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946461,"Help Desk::Service Center","mmagnani","Non Current Student","(blank)","DVD Drive Problem:  Machine very slow and hangs","2009-07-02","(blank)","2009-07-07","2009-07-07","2009-07-02","2009-07-06",4,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946465,"Help Desk::Call Center","rcrowley","Current Employee","Haystack Observatory","Confirm certificates many times in ecat","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946471,"Help Desk::Call Center","mrhalp","Moira Account","(blank)","certificates walkthrough","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946476,"Help Desk::Business Help","schaos","Current Employee","Economics","ABAP error for Summary Statement for 3147425","2009-07-02","(blank)","2009-07-09","2009-07-09","2009-07-02","2009-07-09",6,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946485,"Edtech::Stellar","jpbonsen","Current Employee","Media Laboratory","Note associated with Site Created for 15.375J","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,"2009-07-02",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[946501,"Help Desk::Call Center","echadis","Current Employee","School of Science","Webmail Trouble","2009-07-02","(blank)","2009-07-09","2009-07-09","2009-07-02","2009-07-09",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946513,"Help Desk::Call Center","tharp","Non Current Employee","(blank)","Cannot get into email, message: login failed","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946522,"Help Desk::Business Help","tgadde","Current Employee","Office of the Provost","reports on data warehouse web page","2009-07-02","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",19,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946541,"Help Desk::Call Center","melliff","Current Employee","Earth, Atmospheric &  Planetary Sciences","trouble with mac folder....","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946550,"Help Desk::Call Center","mrhalp","Moira Account","(blank)","matlab version","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946606,"Help Desk::Athena","wreilly","Current Employee","Libraries","I can't rm remove files? \"Read-only file system\" (Athena)","2009-07-02","2009-07-02","2009-08-04","(blank)","2009-07-02","(blank)",35,"2009-07-02",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[946612,"Help Desk::Call Center","dsk","Current Employee","Urban Studies & Planning","bulk DHCP assigments","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946619,"Network::Requests","errol","Current Employee","Information Services & Technology","Device Removed From Service","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[946631,"Help Desk::Call Center","lroldan","Current Employee","Program in Writing & Humanistic Studies","how to send 400mb file securely to students","2009-07-02","(blank)","2009-07-13","2009-07-13","2009-07-02","2009-07-13",9,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,1,5]
[946648,"Help Desk::Call Center","ahynes","Current Student","Biology","client is trying vpn from woods hole","2009-07-02","2009-07-02","2009-07-09","2009-07-09","2009-07-02","2009-07-02",3,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946655,"Help Desk::Service Center","mohr","Current Employee","Mechanical Engineering","Failing AC adapter","2009-07-02","(blank)","2009-07-07","2009-07-07","2009-07-02","2009-07-07",5,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946666,"Help Desk::Business Help","N/A","(blank)","(blank)","unable to post Credit Card charges","2009-07-02","2009-07-02","2009-07-06","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946672,"Help Desk::Business Help","hrycaj","Current Employee","Plasma Science and Fusion Center","Brio Pivot Formatting Question","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946690,"Help Desk::Call Center","tcdevita","Current Employee","Audio Visual Services","need help installing printer on Windows XP (VMware Fusion)","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946699,"Help Desk::Business Help","brel","Current Student","Mechanical Engineering","Unexpected system error - timesheets","2009-07-02","(blank)","2009-07-14","(blank)","2009-07-02","(blank)",8,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946706,"Help Desk::Call Center","jv224","Current Employee","Division of Comparative Medicine","Outlook Express Config","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946710,"Help Desk::Call Center","dianna","Current Student","Physics","needed help with cert renewal in safari","2009-07-02","(blank)","2009-07-15","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946715,"Help Desk::Call Center","omta","Current Employee","Earth, Atmospheric &  Planetary Sciences","unable to send messages with Thunderbird","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946726,"Help Desk::Call Center","jlar","Current Employee","Architecture","how to find IP address on a Mac","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946731,"Help Desk::Backup","kdk323","Current Student","Nuclear Engineering","TSM node name locked","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946735,"Help Desk::Business Help","amstone","Current Employee","Human Resources","Questions on Department Employee Directory table","2009-07-02","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",19,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946745,"Help Desk::Business Help","kangiser","Current Employee","Harvard/MIT Division of HST","unable to verify June procard purchases","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",3,"2009-07-02",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946746,"Help Desk::Call Center","jgallebishop@gmail.com","(blank)","(blank)","MATLAB Download","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946752,"Help Desk::Call Center","yorkc","Current Employee","Comparative Media Studies","Requesting new cnames","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946753,"Help Desk::Business Help","dtgordon","Current Employee","MIT Professional Education","sapweb error \"period not open for account type s&gl\"","2009-07-02","(blank)","2009-07-14","2009-07-14","2009-07-02","2009-07-14",11,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946760,"Help Desk::Call Center","pearlin","Current Employee","Foreign Languages & Literature Section","ECAT3 is prompting for certs frequently","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946771,"Help Desk::Call Center","kgoosens","Current Employee","Brain & Cognitive Sciences","firefox prompting too many times","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946778,"Help Desk::Call Center","weibel","Current Student","Aeronautics and Astronautics","iPhone configuration","2009-07-02","(blank)","2009-07-10","2009-07-10","2009-07-02","2009-07-10",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946779,"Help Desk::Call Center","clarelee","Current Student","Mathematics","error of time sheet","2009-07-02","(blank)","2009-07-10","2009-07-10","2009-07-02","2009-07-10",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946807,"Help Desk::Call Center","chainley","Current Student","Aeronautics and Astronautics","SolidWorks licensing","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946829,"Help Desk::Call Center","ritachao","Non Current Student","(blank)","How to download my MIT e-mail to Gmail?","2009-07-02","2009-07-02","2009-07-14","2009-07-14","2009-07-02","2009-07-02",6,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946848,"Help Desk::Call Center","hadar","Current Employee","Physics","DHCP registration","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946854,"Help Desk::Call Center","efkeller","Current Employee","Prog in Science, Technology, & Society","sent messages disappeared-- applemail","2009-07-02","(blank)","2009-07-27","2009-07-27","2009-07-02","2009-07-27",16,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946855,"Help Desk::Call Center","sobesv","Current Student","Nuclear Engineering","Unable to opn links on websis using Google Chrome","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946858,"Help Desk::Business Help","rheiser","Current Employee","Office of Development Services","Client can't launch Access through Citrix on a Mac","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",3,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946860,"Help Desk::Call Center","babraham","Current Employee","Libraries","VPN for 64 bit vista","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946866,"Help Desk::Call Center","moleary","Moira Account","(blank)","Accessing ECAT3","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946868,"Help Desk::Call Center","mariejo","Current Employee","Research Laboratory of Electronics","Stop forward MIT emails to media lab email address.","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946869,"Help Desk::Call Center","jundzilo","Current Employee","Civil and Environmental Engineering","Adobe Question","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946904,"Help Desk::Call Center","cope","Current Employee","Anthropology Program","vPN not responding","2009-07-02","(blank)","2009-07-14","2009-07-14","2009-07-02","2009-07-14",8,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946906,"Help Desk::Business Help","efogg","Current Employee","Political Science","Personnel number could not be determined - access to Direct Deposit","2009-07-02","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",14,"2009-07-02",1,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946917,"Help Desk::Call Center","abdenna","Current Employee","VP Information Services & Technology","Kerberos Tickets not being obtained","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946920,"Help Desk::Business Help","ncrosby","Current Employee","Alumni Association","cannot change a requisition","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946930,"Help Desk::Call Center","rachel","Current Employee","Nuclear Science and Engineering","IP address request - ihhutch","2009-07-02","(blank)","2009-07-09","2009-07-09","2009-07-02","2009-07-02",0,"2009-07-09",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946934,"Network::Requests","sturner","Current Employee","Information Services & Technology","RT Outgoing Email Failures","2009-07-02","(blank)","2009-07-02","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[946958,"Help Desk::Call Center","bramsay","Current Employee","Housing","Cannot log into Citrix","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946963,"Help Desk::Service Center","adutta","Current Employee","Architecture","Malware Infestation","2009-07-02","2009-07-06","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[946964,"Help Desk::Call Center","kara.desalvo@gmail.com","(blank)","(blank)","ATTN: POSSIBLE FRAUD FROM MIT","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946973,"Help Desk::Call Center","moleary","Moira Account","(blank)","Authorization error with SAPWeb Requisitioning function","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[946976,"Help Desk::Athena","apratim","Current Student","Physics","New matlab release available?","2009-07-02","2009-07-02","2009-07-27","2009-07-27","2009-07-02","2009-07-27",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[946994,"Help Desk::Call Center","hsmarcus","Current Employee","Mechanical Engineering","Free Printer with purchase (Apple)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947019,"Help Desk::HDweb","cook","Current Employee","Koch Inst - Integrative Cancer Research","DreamWeaver access to AFS off campus","2009-07-02","2009-07-06","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947029,"Help Desk::Call Center","lilehman","Current Employee","Harvard/MIT Division of HST","where to download powerpoint","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947043,"Network::Requests","bknoll","Current Employee","Information Services & Technology","Deployment to IS&T Website","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[947057,"Help Desk::Business Help","maddie","Current Student","Mechanical Engineering","SAPgui installation error, \"Internal Error 2709. comdlg32.ocx\"","2009-07-02","(blank)","2009-07-22","2009-07-22","2009-07-02","2009-07-22",18,"2009-07-02",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[947075,"Help Desk::Call Center","marta.gonzalez.v@gmail.com","(blank)","(blank)","New Account Email","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947078,"Help Desk::Call Center","sherah","Current Employee","Civil and Environmental Engineering","Trying to burn OSX 10.5 image","2009-07-02","(blank)","2009-07-17","2009-07-17","2009-07-02","2009-07-17",14,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947105,"Help Desk::Athena","victorio","Current Student","Not Available","Open office doesnt open .doc","2009-07-02","2009-07-06","2009-07-23","(blank)","2009-07-02","(blank)",19,"2009-07-02",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[947109,"Network::Requests","mathieuj","Current Employee","Aeronautics and Astronautics","Add Allias aeroastro.support.mit.edu","2009-07-02","(blank)","2009-07-08","2009-07-08","2009-07-06","2009-07-06",0,"2009-07-07",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[947169,"Help Desk::Call Center","phw317","Non Current Student","(blank)","IMAP incoming & Outgoing server?","2009-07-02","(blank)","2009-07-14","2009-07-14","2009-07-06","2009-07-14",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947174,"Help Desk::Athena","lucasxd","Current Student","Aeronautics and Astronautics","cannot use rm/mv/etc commands","2009-07-02","2009-07-06","2009-07-14","2009-07-14","2009-07-06","2009-07-14",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[947208,"Help Desk::Tether/iPass","lipoff","Current Student","Chemistry","Tether Account Request","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-05",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947216,"Help Desk::Call Center","suckale","Current Student","Earth, Atmos & Planetary Sci","matlab server down","2009-07-02","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947224,"Help Desk::Service Center","blairk","Current Employee","Aeronautics and Astronautics","MacBook Pro issue","2009-07-02","(blank)","2009-07-15","2009-07-15","2009-07-06","2009-07-06",1,"2009-07-08",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[947279,"Help Desk::Call Center","saz","Current Student","Chemical Engineering","Off campus MITnet access","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947396,"Help Desk::Athena","shashank_achiver@hotmail.com","(blank)","(blank)","help","2009-07-03","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[947409,"Help Desk::Call Center","hamids","Current Student","System Design & Management Prg","Oulook 2007","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947454,"Edtech::Stellar","laij888","Current Student","Electrical Eng & Computer Sci","7.013 Spring 2008 Lecture Videos Stopped Working","2009-07-03","2009-07-06","2009-08-07","(blank)","2009-07-06","(blank)",0,"2009-07-06",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[947475,"Help Desk::Service Center","mciver","Current Student","Physics","requesting computer repair","2009-07-03","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",0,"2009-07-06",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[947495,"Edtech::Stellar","fraenkel@MIT.EDU","(blank)","(blank)","website for the CSBi graduate program","2009-07-03","2009-07-06","2009-07-23","2009-07-23","2009-07-06","2009-07-23",0,"2009-07-06",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[947504,"Help Desk::Call Center","cherif","Non Current Student","(blank)","windows XP software distribution","2009-07-03","(blank)","2009-07-20","2009-07-20","2009-07-06","2009-07-20",14,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947685,"Help Desk::Call Center","monica.martinezbravo@gmail.com","(blank)","(blank)","Can't Access MIT Webmail","2009-07-04","(blank)","2009-07-04","2009-07-04","2009-07-04","2009-07-04",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947687,"Help Desk::Call Center","taalebi","Moira Account","(blank)","URGENT: Getting blank plage for webmail.mit.edu","2009-07-04","(blank)","2009-07-05","2009-07-05","2009-07-04","2009-07-05",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947689,"Help Desk::Call Center","sadik","Non Current Student","(blank)","Linking MIT Email Account to My Gmail Account","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947703,"Network::Requests","aseering","Current Student","Electrical Eng & Computer Sci","Webmail failing sporadically (some load-balanced servers down)","2009-07-04","(blank)","2009-07-04","2009-07-04","2009-07-04","2009-07-04",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[947718,"Help Desk::Business Help","hewei","Current Student","Chemistry","Errors about Tax Withholding and Direct Deposit","2009-07-04","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-06",0,"2009-07-06",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[947753,"Help Desk::Call Center","parmstrong@masdar.ae","(blank)","(blank)","MIT Webmail down?","2009-07-04","(blank)","2009-07-05","2009-07-05","2009-07-04","2009-07-05",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947846,"Help Desk::Backup","sgoldman","Current Employee","Biology","delete TSM filespaces for  bmc-pub1","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947874,"Help Desk::Call Center","jmstein","Current Student","Electrical Eng & Computer Sci","Spam Quarantine","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947885,"Help Desk::Call Center","dsk","Current Employee","Urban Studies & Planning","bulk DHCP assigments","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947892,"Help Desk::Call Center","miki_tnd","Current Student","Civil and Environmental Eng","Matlab Abroad","2009-07-04","(blank)","2009-07-21","2009-07-21","2009-07-06","2009-07-21",14,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947981,"Help Desk::Call Center","bjornson","Current Student","Biology","Newsgroup","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[947983,"Edtech::Stellar","abarnett","Current Employee","Sloan School of Management","Pls. add survey tool","2009-07-05","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",0,"2009-07-06",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[948035,"Help Desk::Call Center","sdon","Non Current Student","(blank)","Saving Sent-Mail","2009-07-05","(blank)","2009-07-12","2009-07-12","2009-07-06","2009-07-12",4,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948036,"Edtech::Stellar","anonymous@MIT.EDU","(blank)","(blank)","error encountered by anonymous","2009-07-05","2009-07-06","2009-08-04","2009-08-04","2009-07-06","2009-08-04",0,"(blank)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[948144,"Help Desk::Athena","lejo","Non Current Employee","(blank)","yukon.mit.edu Athena machine","2009-07-05","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[948184,"Help Desk::Presales","mmmartin","Non Current Student","(blank)","Laptop","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-05",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948344,"Help Desk::Call Center","teresacolu12@att.net","(blank)","(blank)","why is my browser messed up?","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948379,"Help Desk::Call Center","cr-olle@comcast.net","(blank)","(blank)","I can't login to my MIT email","2009-07-05","(blank)","2009-07-05","2009-07-05","2009-07-05","2009-07-05",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948567,"Help Desk::Call Center","dwong","Non Current Student","(blank)","Forwarding MIT Email to Gmail","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948618,"Help Desk::Service Center","asappok","Current Employee","Mechanical Engineering","Broken CD/DVD drive","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[948620,"Help Desk::Call Center","zahn","Current Employee","Electrical Engineering-Computer Science","Certificates question","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948622,"Help Desk::Call Center","unknown","(blank)","(blank)","Trackpad stopped working","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",6,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948628,"Help Desk::Call Center","spipkin","Current Student","Management","Sloan IBM Thinkpad T60 - Battery Problem","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948668,"Help Desk::Call Center","mnickrsn","Current Employee","Materials Science and Engineering","Email problems","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948680,"Help Desk::Call Center","bbenneke","Current Student","Aeronautics and Astronautics","License error -15","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948685,"Help Desk::Call Center","lisah","Current Employee","Libraries","Cannot send e-mail with home SMTP on MITnet","2009-07-06","(blank)","2009-08-05","2009-07-06","2009-07-06","2009-07-06",9,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948691,"Help Desk::Service Center","umit","Current Student","Electrical Eng & Computer Sci","T60p with various hardware problems","2009-07-06","(blank)","2009-07-20","2009-07-20","2009-07-06","2009-07-15",9,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[948699,"Help Desk::Call Center","errol","Current Employee","Information Services & Technology","FYI.. Building #1-2nd Floor No Power In Telecom Closet","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948700,"Help Desk::Call Center","rcarney","Current Student","Materials Science and Eng","Access to a locker","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948704,"Help Desk::Call Center","mrhalp","Moira Account","(blank)","Vendor from IPEngine","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948712,"Help Desk::Call Center","hthorr","Moira Account","(blank)","help with task manager?","2009-07-06","(blank)","2009-07-30","2009-07-30","2009-07-06","2009-07-06",21,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,1,5]
[948716,"Help Desk::Business Help","hadar","Current Employee","Physics","need help with an ecat order.","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[948734,"Help Desk::Call Center","cshirsch","Moira Account","(blank)","Cannot connect to MIT Wireless","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",1,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948735,"Help Desk::Business Help","lnmartin","Current Employee","Chemistry","! problem with SAP requisiton page","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[948767,"Help Desk::Call Center","esdeb","Current Employee","Office of the President","unable to print to printer wst1","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948768,"Help Desk::Call Center","jsm5","Current Student","Chemical Engineering","Spam Quarantine","2009-07-06","(blank)","2009-07-20","2009-07-20","2009-07-06","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948782,"Help Desk::Call Center","parmstr","Non Current Employee","(blank)","Spam filtering question","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948820,"Help Desk::Service Center","shirley","(blank)","(blank)","Failing speakers","2009-07-06","(blank)","2009-07-23","2009-07-23","2009-07-06","2009-07-07",1,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[948821,"Help Desk::Call Center","hitil@yandex.ru","(blank)","(blank)","¿¿¿¿Y¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948842,"Help Desk::Call Center","N/A","(blank)","(blank)","How to create folders on desktop","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[948848,"Help Desk::Service Center","s_rod","Current Employee","Civil and Environmental Engineering","Dell freezes","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",0,"2009-07-06",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[948858,"Help Desk::Service Center","sarahhan","Current Student","Electrical Eng & Computer Sci","Toshiba won't turn on","2009-07-06","(blank)","2009-07-15","2009-07-15","2009-07-06","2009-07-15",8,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[949127,"Help Desk::Call Center","div","Current Student","Health Sciences & Technology","Keyboard and trackpad malfunctioning on macbook","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[949200,"Network::Requests","jdoherty","Current Employee","Information Services & Technology","IP address request - goldman","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[949450,"Help Desk::Call Center","rmurray","Current Employee","Center for International Studies","account registration and certificates for user in Iran","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[950016,"Help Desk::Call Center","jalonso@mit.edu","(blank)","(blank)","Complaint about Brightmail opt-out","2009-07-07","(blank)","2009-07-21","2009-07-21","2009-07-07","2009-07-07",13,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[950425,"Help Desk::Call Center","summab@mit.edu","(blank)","(blank)","client reports dead drop 5-021-504","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[950718,"Help Desk::Call Center","tpmj","Current Student","Mechanical Engineering","Remote access problem","2009-07-07","(blank)","2009-07-16","2009-07-16","2009-07-09","2009-07-16",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[951304,"Help Desk::Call Center","tata","Current Student","Earth, Atmos & Planetary Sci","question about X-Win32 license","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[951695,"Help Desk::Call Center","darcy","Current Employee","Libraries","How to check if a kerberos account is valid.","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[952034,"Help Desk::Business Help","mresnick","Current Student","Electrical Eng & Computer Sci","eCAT asks for certificates many times","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-09",0,"2009-07-08",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[952706,"Help Desk::Call Center","ihutch","Current Employee","Nuclear Science and Engineering","Register mac to static ip address","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"(blank)",null,null,null,1,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[953072,"Help Desk::Call Center","avis","Current Employee","Koch Inst - Integrative Cancer Research","sapweb purchasing doesn't work in IE8","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[953167,"Help Desk::Call Center","jgregory","Current Employee","MIT Energy Initiative","IMAP trash folder in Outlook 2007","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[953456,"Help Desk::Call Center","cfeeney","Current Employee","Sloan School of Management","[istweb] webmail sent problem","2009-07-09","(blank)","2009-07-30","2009-07-30","2009-07-10","2009-07-10",13,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[954039,"Help Desk::Call Center","coombs","Current Employee","Chemistry","doesnt see new folder created in Mail","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[954434,"Help Desk::Call Center","fany","Current Student","Chemical Engineering","[istweb] VPN client for Windows Vista 64-bit","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[954549,"Help Desk::Service Center","nidhik","Current Student","Electrical Eng & Computer Sci","(blank)","2009-07-10","2009-07-12","2009-07-13","2009-07-12","(blank)","2009-07-12",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[955602,"Help Desk::Call Center","mdonohue","Current Student","Management","FW: Must read","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[955897,"Help Desk::Call Center","csliang","Current Student","Electrical Eng & Computer Sci","Email","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[956085,"Help Desk::Presales","pranavr","Non Current Student","(blank)","Computer Purchase","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-13",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[956295,"Help Desk::Call Center","sgoodman","Current Student","Electrical Eng & Computer Sci","Network Reg for Lab Computer","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[956534,"Network::Requests","kenton","Current Employee","Kavli Inst for Astrophysics & Space Rsrh","problem with e-mail disappearing","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[957071,"Help Desk::Call Center","eballo","Current Employee","Technology and Policy Program","problem with firefox certificate","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[957358,"Network::Requests","errol","Current Employee","Information Services & Technology","Hardware Online - M32-006T-SW-4","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[957427,"Help Desk::Call Center","jresniko","Current Employee","Harvard/MIT Division of HST","vpn download won't connect","2009-07-14","(blank)","2009-07-28","2009-07-28","2009-07-14","2009-07-28",13,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[957680,"Help Desk::Call Center","jtegos","Current Employee","Sloan School of Management","reset internet explorer settings","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[958279,"Help Desk::Service Center","edd_d","Current Student","Physics","Apple MacBook Air keyboard backlight issues - loose hinge","2009-07-15","(blank)","2009-07-29","2009-07-29","2009-07-15","2009-07-29",14,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[958562,"Help Desk::Service Center","fgallez","Current Student","Literature","Airport Setup","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[958848,"Help Desk::Backup","aed","Current Employee","Sloan School of Management","DELETE SSUSSMAN5 ON C","2009-07-15","(blank)","2009-07-17","(blank)","2009-07-17","(blank)",2,"2009-07-15",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[959362,"Help Desk::Call Center","taosong","Current Employee","Chemical Engineering","Access denied in Sapweb","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[959650,"Help Desk::Call Center","abeerc","Current Employee","Institute for Soldier Nanotechnologies","'~' symbol next to Inbox in Apple Mail","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[959916,"Help Desk::Call Center","N/A","(blank)","(blank)","Vista Printer Driver not giving out drivers to XP machines","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[960298,"Help Desk::Athena","amyzhou","Current Student","(blank)","License checkout failed; unable to retrive License Number / Activation Key","2009-07-17","2009-07-17","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[960563,"Help Desk::Athena","scheine","Current Employee","Sloan School of Management","Help deleting files on Athena","2009-07-17","2009-07-17","2009-08-04","2009-08-04","2009-07-17","2009-08-04",18,"2009-07-17",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[960740,"Network::Requests","clesswin","Current Employee","Sloan School of Management","Request for BES Account","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[960938,"Help Desk::Call Center","jcraig","Current Employee","Program in Writing & Humanistic Studies","Cannot connect work computer to home internet (comcast)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[961516,"Help Desk::Call Center","psenge","Current Employee","Sloan School of Management","erasing sent mail after one month","2009-07-19","(blank)","2009-08-03","2009-08-03","2009-07-20","2009-08-03",13,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[961729,"Help Desk::Call Center","wesser","Current Employee","Sloan School of Management","Odd Exchange Delivery Failure Message","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[961997,"Help Desk::Business Help","pgameiro","Current Student","Chemical Engineering","eCAT service - \"application failed due to an unknown error\" message when purchasing items","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,"2009-07-20",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[962264,"Help Desk::Call Center","herndon","Current Employee","Harvard/MIT Division of HST","Get certificates in Firefox on Mac","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[962628,"Help Desk::Call Center","bma","Current Employee","Urban Studies & Planning","at 94% e-mail capacity","2009-07-20","2009-07-20","2009-08-03","2009-08-03","2009-07-20","2009-08-03",13,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[963061,"Help Desk::Athena","rsharifi@MIT.EDU","(blank)","(blank)","Web Form Question from Reza Sharifi Sedeh","2009-07-21","2009-07-21","2009-07-22","2009-07-22","2009-07-21","2009-07-22",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[963359,"Help Desk::Backup","rspeer","Current Student","Electrical Eng & Computer Sci","Form submission from: TSM Backup: Change Owner or Machine Name","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[963732,"Help Desk::Call Center","ninadm","Current Employee","Libraries","TechTime error for meeting creation","2009-07-21","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-08-04",13,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[964128,"Help Desk::Service Center","aha","Current Employee","Koch Inst - Integrative Cancer Research","power on a G4 desktop","2009-07-22","(blank)","2009-08-07","2009-07-30","2009-07-22","2009-07-30",4,"2009-07-22",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[964423,"Help Desk::Athena","dennis","Current Employee","Information Services & Technology","Can't Print to NICE","2009-07-22","2009-07-22","2009-07-29","2009-07-29","2009-07-22","2009-07-29",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[964484,"Help Desk::Call Center","ffachin@it.edu","(blank)","(blank)","requesting .iso for Windows XP (32-bit)","2009-07-22","(blank)","2009-07-22","(blank)","2009-07-22","(blank)",2,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[965014,"Help Desk::Call Center","jonesb@MIT.EDU","(blank)","(blank)","64-bit windows","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[965263,"Help Desk::Call Center","iaw","Current Employee","Aeronautics and Astronautics","Email not working","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[965349,"Help Desk::Call Center","elainea","Current Employee","Picower Institute for Learning & Memory","Cannot check mail","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[965538,"Help Desk::Call Center","unknown","(blank)","(blank)","question about registering for tsm","2009-07-23","(blank)","2009-08-03","2009-07-23","2009-07-23","2009-07-23",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[965717,"Help Desk::Call Center","jesseg1","Current Employee","McGovern Institute for Brain Research","mail server outage; client on po10","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,"2009-07-23",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[965891,"Help Desk::Call Center","yanik","Current Employee","Electrical Engineering-Computer Science","Webmail says \"unable to retrieve quota\" PO10","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[966082,"Help Desk::Business Help","d_allen","Current Employee","Sloan School of Management","ZHR_Vacation Tracking","2009-07-23","(blank)","2009-07-23","(blank)","2009-07-23","(blank)",2,"2009-07-23",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[966567,"Help Desk::Call Center","wplummer","Current Employee","Mechanical Engineering","Certificates Installation and Security Check","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[966597,"Network::Requests","tnj","Current Employee","Information Services & Technology","failed dhcp log rotation on achilles","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[966887,"Help Desk::UNIX/Linux","mi20903","Current Employee","Lincoln Laboratory","RHEL 5.2 x64","2009-07-24","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"(blank)",1,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[967147,"Help Desk::Call Center","yuko@media.mit.edu","(blank)","(blank)","Expired Certs","2009-07-24","(blank)","2009-08-04","2009-08-04","2009-07-24","2009-07-24",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[967978,"Help Desk::Service Center","nashford","Current Employee","School of Engineering","Conversion from Eudora to Outlook gone bad","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[968287,"Help Desk::Call Center","boiko","Current Employee","Program in Writing & Humanistic Studies","Virusscan is out of date","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[968506,"Network::Requests","ccasso","Current Employee","Sloan School of Management","IP address request for F5 network.","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[968682,"Help Desk::Call Center","bhl","Non Current Student","(blank)","Windows 7 Free Upgrade","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[968848,"Help Desk::Call Center","bpolat","Current Student","Chemical Engineering","po10 problems persist","2009-07-27","2009-07-27","2009-07-30","2009-07-30","2009-07-27","2009-07-27",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[968899,"Help Desk::Customercare","suckale","Current Student","Earth, Atmos & Planetary Sci","survey feedback about 947216","2009-07-27","(blank)","2009-07-27","(blank)","(blank)","(blank)",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[969414,"Help Desk::Service Center","chonde","Current Student","Health Sciences & Technology","Water damage to Dell XPS","2009-07-28","(blank)","2009-08-07","2009-07-31","2009-07-28","2009-07-31",6,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[969655,"Edtech::Stellar","imper","Current Employee","Chemistry","Stellar site question for 5.12","2009-07-28","2009-07-28","2009-07-29","2009-07-29","2009-07-28","2009-07-29",0,"2009-07-28",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[969860,"Help Desk::Call Center","afran","Current Employee","Student Activities","Help with certs","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[970223,"Network::Requests","woodl","Current Student","Mechanical Engineering","bulk IP address request, 4 buildings","2009-07-28","(blank)","2009-07-29","(blank)","2009-07-28","(blank)",0,"2009-07-28",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[970506,"Help Desk::Service Center","sungyon","Current Student","Mechanical Engineering","macbook random shutdown","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",null,null,null,null,1,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[970832,"Help Desk::Call Center","ecain","Non Current Student","(blank)","client having problems with personal certs","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[971039,"Help Desk::Backup","hamiller","Current Employee","Sloan School of Management","Form submission from: TSM Backup: Choose a Schedule For Your Backup","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[971432,"Help Desk::Athena","lwaller","Current Student","Electrical Eng & Computer Sci","[istweb] 64 bit matlab","2009-07-30","2009-07-30","2009-08-07","2009-08-07","2009-07-30","2009-08-07",7,"2009-07-30",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[971718,"Help Desk::Call Center","peteshan","Current Employee","Civil and Environmental Engineering","Email problems","2009-07-30","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[971972,"Help Desk::Call Center","ksolomon","Current Student","Chemical Engineering","unable to find some files.","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[972173,"Help Desk::Call Center","milbradt","Current Employee","Sloan School of Management","Client does not have to register in e52","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[972640,"Help Desk::Service Center","mischke","Current Employee","Biology","MacBook Pro with keyboard damage","2009-07-31","(blank)","2009-08-07","2009-08-07","2009-07-31","2009-08-07",2,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[972782,"Help Desk::Call Center","bldoyle","Current Employee","Libraries","Cached cert error","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[972941,"Help Desk::Call Center","somnath","Current Student","Architecture","Re: [istweb] Windows XP installation","2009-07-31","(blank)","2009-08-03","(blank)","2009-07-31","(blank)",2,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[973166,"Help Desk::Call Center","mmccarth","Current Employee","Property Office","TechTime","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",2,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[973284,"Help Desk::Business Help","akaestli","Current Student","Biology","Client locked out of Timesheet","2009-07-31","(blank)","2009-08-07","(blank)","2009-07-31","(blank)",9,"2009-07-31",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[989084,"Edtech::Stellar","N/A","(blank)","(blank)","AutoReply: Wiki Request for 18.409","2009-08-19","2009-08-20","2009-08-20","2009-08-20","(blank)","2009-08-20",0,"(blank)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[985854,"Edtech::Stellar","N/A","(blank)","(blank)","AutoReply: Wiki Request for ctis-tepe-f09","2009-08-16","2009-08-17","2009-08-17","2009-08-17","(blank)","2009-08-17",0,"(blank)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[988372,"Edtech::Stellar","stellar-support@MIT.EDU","(blank)","(blank)","Wiki Request for ctis-tepe-f09","2009-08-19","2009-08-19","2009-08-19","2009-08-19","(blank)","2009-08-19",0,"(blank)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[987608,"Edtech::Stellar","stellar-support@MIT.EDU","(blank)","(blank)","Wiki Request for 3.23","2009-08-18","2009-08-18","2009-08-18","2009-08-18","(blank)","2009-08-18",0,"(blank)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[974098,"Help Desk::Athena","pywaket","Current Employee","Libraries","My mail inbox seems to have mostly disappeared.","2009-08-03","(blank)","2009-09-04","2009-09-04","2009-08-03","2009-09-04",21,"2009-08-17",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[985796,"Help Desk::Athena","eavgoust","Current Employee","Chemical Engineering","Problems with remote connection to MIT","2009-08-16","2009-08-17","2009-08-17","2009-08-17","2009-08-17","2009-08-17",0,"2009-08-17",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[992547,"Help Desk::Backup","renea","Current Employee","Information Services & Technology","Delete SELENIUM.MIT.EDU  TELLURIUM on A","2009-08-24","(blank)","2009-08-24","(blank)","2009-08-24","(blank)",2,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[986329,"Help Desk::Backup","wheatley","Current Employee","Foreign Languages & Literature Section","STARTED - delete ec-hmpc on D","2009-08-17","(blank)","2009-09-17","2009-09-17","2009-08-17","2009-09-17",30,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[997463,"Help Desk::Backup","mdamian","Current Employee","Information Services & Technology","Password reset for my tsm","2009-08-28","(blank)","2009-08-28","2009-08-28","2009-08-28","2009-08-28",0,"2009-08-28",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[984180,"Help Desk::Business Help","pa22054","Current Employee","Lincoln Laboratory","new employee can't access benefits","2009-08-13","(blank)","2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[983142,"Help Desk::Business Help","hezari","Current Employee","Mathematics","Unalbe to access SAPWebSS to set up benefits","2009-08-12","(blank)","2009-09-15","2009-09-15","2009-08-12","2009-09-15",33,"2009-08-12",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[986624,"Help Desk::Business Help","sarahb","Current Employee","Budget, Finance and Treasury","Help with attached query fast!","2009-08-17","(blank)","2009-08-17","2009-08-17","2009-08-17","2009-08-17",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[990826,"Help Desk::Business Help","hobbs","Current Employee","Materials Science and Engineering","Editing Educational Hist. on SAPweb","2009-08-21","(blank)","2009-08-21","2009-08-21","2009-08-21","2009-08-21",0,"2009-08-21",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[983928,"Help Desk::Business Help","yuko@media.mit.edu","(blank)","(blank)","need help with an entry in DTR for 2709348","2009-08-13","(blank)","2009-08-14","2009-08-14","2009-08-13","2009-08-14",1,"2009-08-13",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[981064,"Help Desk::Business Help","jud","Current Employee","Ctr for Education Computing Initiatives","Problems Filling out Annual Disclosure","2009-08-10","(blank)","2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[974979,"Help Desk::Call Center","howard.j.liles@gmail.com","(blank)","(blank)","question concerning windows 7","2009-08-03","(blank)","2009-09-02","2009-08-03","2009-08-03","2009-08-03",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[978345,"Help Desk::Call Center","kjvaeth","Current Employee","Program in Writing & Humanistic Studies","Repeatedly receiving self assigned IP","2009-08-06","(blank)","2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[991559,"Help Desk::Call Center","armommy@gmail.com","(blank)","(blank)","certificates","2009-08-22","(blank)","2009-08-24","2009-08-24","2009-08-24","2009-08-24",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[995340,"Help Desk::Call Center","dhanus@mit.edu","(blank)","(blank)","VPN on 64 bit Vista","2009-08-26","(blank)","2009-08-26","2009-08-26","2009-08-26","2009-08-26",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[976282,"Help Desk::Call Center","kennyj62@media.mit.edu","(blank)","(blank)","Certificates and New Athena Account","2009-08-04","(blank)","2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[986163,"Help Desk::Call Center","jmhunt","Current Employee","Information Services & Technology","Sharing Exchange Calendar problem","2009-08-17","(blank)","2009-09-03","2009-09-03","2009-08-17","2009-09-03",16,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[984217,"Help Desk::Call Center","diegob","Current Student","Management","MacBook Pro","2009-08-13","(blank)","2009-08-14","2009-08-14","2009-08-13","2009-08-13",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[995115,"Help Desk::Call Center","jenkinsj","Current Student","Civil and Environmental Eng","Windows 7","2009-08-26","(blank)","2009-08-26","2009-08-26","2009-08-26","2009-08-26",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[986806,"Help Desk::Call Center","karenj","Current Employee","Admissions Office","VMWare Fusion on Mac -- not launching into Windows","2009-08-17","(blank)","2009-08-18","2009-08-18","2009-08-17","2009-08-18",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[979561,"Help Desk::Call Center","jhawk","Non Current Student","(blank)","[jhawk@MIT.EDU: Please salvage my po12 mailbox]","2009-08-08","2009-08-10","2009-08-12","2009-08-12","2009-08-11","2009-08-10",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[985088,"Help Desk::Call Center","rgardner@multics.mit.edu","(blank)","(blank)","client wants to allow auto login on Vista","2009-08-14","(blank)","2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[973792,"Help Desk::Call Center","charlesyang59@gmail.com","(blank)","(blank)","problem with my mit.edu mailbox","2009-08-02","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[999174,"Help Desk::Call Center","saclarke@MIT.EDU","(blank)","(blank)","VOIP -- ring volume on the phone can be made louder.","2009-08-31","2009-08-31","2009-09-08","2009-09-08","2009-08-31","2009-09-08",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[982032,"Help Desk::Call Center","swiston","Current Student","Materials Science and Eng","can't get to calendar with certificate","2009-08-11","(blank)","2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[977699,"Help Desk::Call Center","gceder","Current Employee","Materials Science and Engineering","no email ?","2009-08-06","(blank)","2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[984252,"Help Desk::Call Center","hwlee","Current Employee","Aeronautics and Astronautics","Regarding network printer and access point","2009-08-13","(blank)","2009-08-19","(blank)","2009-08-17","(blank)",2,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[985344,"Help Desk::Call Center","santucci","Current Employee","Office of Faculty Support","TSM error","2009-08-14","(blank)","2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[992959,"Help Desk::Call Center","jlwu","Current Student","Management","New computer buying advice","2009-08-24","(blank)","2009-08-24","2009-08-24","2009-08-24","2009-08-24",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[995935,"Help Desk::Call Center","gmmiskin","Current Employee","Sloan School of Management","Out of Office: Site Created for 15.567","2009-08-27","2009-08-27","2009-08-27","2009-08-27","(blank)","2009-08-27",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,1,5]
[979383,"Help Desk::Call Center","haoqi@MIT.EDU","(blank)","(blank)","static ip address request","2009-08-07","(blank)","2009-08-17","2009-08-17","2009-08-07","2009-08-17",9,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[998506,"Help Desk::Call Center","hnritvo","Current Employee","History Section","Certificate renewal","2009-08-31","(blank)","2009-08-31","2009-08-31","2009-08-31","2009-08-31",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[983949,"Help Desk::Call Center","kcahill","Current Employee","Information Services & Technology","Network Connection Problems","2009-08-13","(blank)","2009-08-14","2009-08-14","2009-08-13","2009-08-13",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[983390,"Help Desk::Call Center","dinac","Current Employee","Picower Institute for Learning & Memory","certificate assistance needed","2009-08-12","(blank)","2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[974068,"Help Desk::Call Center","mjsaenz","Current Employee","Center for Transportation & Logistics","visitor registration expired","2009-08-03","2009-08-04","2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[975075,"Help Desk::Call Center","akrikos","Current Student","Engineering Systems Division","installing certs","2009-08-03","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[978330,"Help Desk::Call Center","ubhattac","Non Current Employee","(blank)","Accessing webmail","2009-08-06","(blank)","2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[977137,"Help Desk::Call Center","rerosen","Current Employee","Lab for Electromagnetic Electronic Sys","installing certs","2009-08-05","2009-08-05","2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[974782,"Help Desk::Call Center","balewski","Current Employee","Laboratory for Nuclear Science","Cannot access wikis","2009-08-03","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[988556,"Help Desk::Call Center","airgeo@alum.mit.edu","(blank)","(blank)","Question about access to a Stellar page.","2009-08-19","(blank)","2009-08-19","2009-08-19","2009-08-19","2009-08-19",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[988420,"Help Desk::Call Center","jmano","Current Student","Management","Questions about install VMware Fusion/Windows","2009-08-19","(blank)","2009-08-19","2009-08-19","2009-08-19","2009-08-19",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[978052,"Help Desk::Call Center","allj","Current Student","Aeronautics and Astronautics","Can't place order on eCAT","2009-08-06","(blank)","2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[986773,"Help Desk::Call Center","rpittswi","Current Employee","Literature Section","Installing Certificates","2009-08-17","(blank)","2009-08-17","2009-08-17","2009-08-17","2009-08-17",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[988478,"Help Desk::Call Center","bklatt","Current Employee","Kavli Inst for Astrophysics & Space Rsrh","Increase the folder font size in OS X","2009-08-19","(blank)","2009-08-19","2009-08-19","2009-08-19","2009-08-19",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[975165,"Help Desk::Call Center","ocelen","Non Current Student","(blank)","Websis access problem","2009-08-03","(blank)","2009-08-12","2009-08-12","2009-08-04","2009-08-12",8,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[990617,"Help Desk::Call Center","slipnosk","Current Employee","Edgerton Center","Fwd: email signature","2009-08-21","(blank)","2009-09-08","2009-09-08","2009-08-24","2009-09-08",15,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[989139,"Help Desk::Call Center","lavanyag","Current Employee","Information Services & Technology","RE: Reporting Vacation, Firefox certificate issue","2009-08-19","(blank)","2009-08-20","2009-08-20","2009-08-20","2009-08-20",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[993620,"Help Desk::Call Center","unknown","(blank)","(blank)","Needed help registering for an Athena Account","2009-08-25","(blank)","2009-08-25","2009-08-25","2009-08-25","2009-08-25",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[997790,"Help Desk::Call Center","kvsingh@gmail.com","(blank)","(blank)","Forwarding @mit.edu e-mail to Gmail","2009-08-29","(blank)","2009-09-08","2009-09-08","2009-08-31","2009-08-31",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[998864,"Help Desk::Call Center","pkemble","Current Employee","Center for Environmental Health Sciences","client called in with issue downloading tsm for mac","2009-08-31","(blank)","2009-08-31","2009-08-31","2009-08-31","2009-08-31",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[987919,"Help Desk::Call Center","lurbina","Current Student","Mathematics","Installing Windows XP x64 using VMware Fusion","2009-08-18","(blank)","2009-08-19","2009-08-19","2009-08-19","2009-08-19",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[986737,"Help Desk::Call Center","kpete","Non Current Student","(blank)","MIT certificate","2009-08-17","(blank)","2009-08-27","2009-08-27","2009-08-17","2009-08-27",9,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[997115,"Help Desk::Call Center","ozemar","Current Employee","Laboratory for Nuclear Science","question","2009-08-28","(blank)","2009-09-14","2009-09-14","2009-08-28","2009-09-14",17,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[998451,"Help Desk::Call Center","lberard","Current Employee","Facilities Administration","Please register the following MAC addresses for DHCP (hostname: HP-ADSMINI.MIT.EDU)","2009-08-31","(blank)","2009-08-31","2009-08-31","2009-08-31","2009-08-31",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[978936,"Help Desk::Call Center","enectali","Current Employee","Physics","trouble resetting TSM password in Safari","2009-08-07","(blank)","2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[980413,"Help Desk::Call Center","akieliad","Current Employee","Picower Institute for Learning & Memory","VLAN quarantined computer, drop #46-4267-234","2009-08-10","(blank)","2009-09-04","2009-09-04","2009-08-10","2009-08-13",1,"2009-08-10",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,1,5]
[974554,"Help Desk::Call Center","mamullow","Current Employee","Mechanical Engineering","Accented letters in Filemaker","2009-08-03","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[993912,"Help Desk::Call Center","vsw","Current Student","Brain and Cognitive Sciences","wants a static ip address","2009-08-25","(blank)","2009-08-25","2009-08-25","2009-08-25","2009-08-25",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[990599,"Help Desk::Call Center","wherring","Current Student","Electrical Eng & Computer Sci","[istweb] Spam Quarantine","2009-08-21","(blank)","2009-08-21","2009-08-21","2009-08-21","2009-08-21",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[994097,"Help Desk::Call Center","adolan","Current Employee","Audit Division","Request tracker request","2009-08-25","(blank)","2009-08-26","2009-08-26","2009-08-26","2009-08-26",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[974056,"Help Desk::Call Center","yleco","Current Employee","Medical","Certificate","2009-08-03","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[993815,"Help Desk::Call Center","miskovic","Current Employee","Earth, Atmospheric &  Planetary Sciences","Unknown devices","2009-08-25","(blank)","2009-08-25","2009-08-25","2009-08-25","2009-08-25",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[985177,"Help Desk::Call Center","yrobeson","Non Current Student","(blank)","Cannot access webmail","2009-08-14","(blank)","2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[999122,"Help Desk::Call Center","rpittswi","Current Employee","Literature Section","Cannot access webmail","2009-08-31","(blank)","2009-09-08","2009-09-08","2009-08-31","2009-09-08",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[979780,"Help Desk::Call Center","aberger","Current Employee","Urban Studies & Planning","unable to retrieve webmail from inbox","2009-08-09","(blank)","2009-08-12","2009-08-12","2009-08-11","2009-08-12",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[992080,"Help Desk::Call Center","annette","Current Employee","Urban Studies & Planning","Not receiving e-mails","2009-08-24","(blank)","2009-08-24","2009-08-24","2009-08-24","2009-08-24",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[983869,"Help Desk::Mobile Devices","mca","Current Employee","Information Services & Technology","Exchange - Blackberry Question","2009-08-13","2009-08-13","2009-08-13","2009-08-13","(blank)","2009-08-13",0,"2009-08-13",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[980420,"Help Desk::Service Center","pauls","Current Employee","Mechanical Engineering","Coffee spilled on D620","2009-08-10","(blank)","2009-08-13","2009-08-13","2009-08-10","2009-08-13",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[988785,"Help Desk::Service Center","abdenna","Current Employee","VP Information Services & Technology","Possible software problem","2009-08-19","(blank)","2009-08-26","2009-08-26","2009-08-19","2009-08-26",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[975624,"Help Desk::Service Center","rledoux","Current Employee","Information Services & Technology","computer hardware issues","2009-08-04","(blank)","2009-08-10","2009-08-10","2009-08-04","2009-08-10",3,"2009-08-04",null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[984308,"Help Desk::Service Center","pennysun","Current Employee","Office of the Provost","client would like data backup and vista install","2009-08-13","(blank)","2009-08-19","2009-08-19","2009-08-13","2009-08-19",2,"2009-08-13",null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[979417,"Help Desk::Service Center","pw10","Current Student","Urban Studies and Planning","cant get to MITPAY after installing service pack 2","2009-08-07","(blank)","2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[989717,"Help Desk::Service Center","bfarrell","Current Student","Literature","Vista won't load","2009-08-20","2009-08-25","2009-09-02","2009-08-27","2009-08-20","2009-08-27",1,"2009-08-20",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[986406,"Help Desk::Service Center","prannay","Current Student","Electrical Eng & Computer Sci","Battery Error","2009-08-17","(blank)","2009-08-31","2009-08-31","2009-08-17","2009-08-31",7,"2009-08-17",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[992300,"Help Desk::Service Center","mvan","Current Employee","Information Services & Technology","Battery not charging","2009-08-24","(blank)","2009-08-25","2009-08-25","2009-08-24","2009-08-25",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[989671,"Help Desk::Service Center","dsw","Current Employee","Laboratory for Nuclear Science","Computer fails to boot to OS","2009-08-20","(blank)","2009-08-27","2009-08-27","2009-08-20","2009-08-25",3,"2009-08-20",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[987507,"Help Desk::Service Center","aporter","Current Employee","DUE Desktop Support","Macbook pro to be repaired.","2009-08-18","(blank)","2009-08-20","(blank)","2009-08-18","(blank)",3,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[978736,"Help Desk::UNIX/Linux","lhp_23","Non Current Student","(blank)","Install VPN on Ubuntu 9.04?","2009-08-07","(blank)","2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-07",1,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,1,1,5]
[989553,"Network::Requests","seunglab-admin@techsquare.com","(blank)","(blank)","Form submission from: Get Connected: Request One IP Address","2009-08-20","(blank)","2009-08-31","2009-08-31","2009-08-21","2009-08-21",0,"2009-08-21",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[997273,"Network::Requests","jconn@exchange.mit.edu","(blank)","(blank)","E40 F5 network outage","2009-08-28","(blank)","2009-08-28","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[995016,"Network::Requests","lxudan","Current Student","Electrical Eng & Computer Sci","win.mit.edu profile is restricted","2009-08-26","(blank)","2009-08-26","2009-08-26","2009-08-26","2009-08-26",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[982859,"Network::Requests","mreagan","Current Employee","MIT Card Office","Housing.mit.edu cert","2009-08-12","(blank)","2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1009588,"Edtech::Stellar","adrucker","Current Student","Electrical Eng & Computer Sci","Stellar admin question- forum","2009-09-10","(blank)","2009-09-15","2009-09-15","2009-09-10","2009-09-15",0,"2009-09-10",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[1007932,"Edtech::Stellar","sdl","Current Employee","Brain & Cognitive Sciences","Re: Site Created for 9.915","2009-09-09","(blank)","2009-09-10","2009-09-10","2009-09-09","2009-09-10",0,"2009-09-09",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[1022952,"Edtech::Stellar","naveenballa@nus.edu.sg","(blank)","(blank)","problem accessing stellar - SMA","2009-09-24","2009-09-24","2009-09-29","(blank)","2009-09-24","(blank)",0,"2009-09-24",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[1021856,"Edtech::Stellar","galina@math.mit.edu","(blank)","(blank)","Dropped student still in Stellar","2009-09-23","2009-09-23","2009-09-25","2009-09-25","2009-09-23","2009-09-25",0,"(blank)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[1002041,"Edtech::Stellar","aed","Current Employee","Sloan School of Management","Stellar FA09 15.401EF please cut MITSIS data feed","2009-09-02","(blank)","2009-09-02","2009-09-02","2009-09-02","2009-09-02",0,"(blank)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,3]
[1011024,"Help Desk::Athena","jthorn","Current Student","Mechanical Engineering","Webmail font too small","2009-09-11","2009-09-11","2009-09-28","2009-09-28","2009-09-11","2009-09-28",16,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1020489,"Help Desk::Athena","cubillos","Current Student","Biology","Printing problem","2009-09-22","2009-09-22","2009-09-24","2009-09-24","2009-09-22","2009-09-24",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1002953,"Help Desk::Athena","dennis","Current Employee","Information Services & Technology","Re: Setting From Address in Evolution","2009-09-03","2009-09-03","2009-09-03","2009-09-03","2009-09-03","2009-09-03",0,"2009-09-03",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1009503,"Help Desk::Backup","pkemble","Current Employee","Center for Environmental Health Sciences","delete lds019 on A","2009-09-10","(blank)","2009-09-11","(blank)","2009-09-11","(blank)",2,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1007066,"Help Desk::Backup","abrinson","Current Student","Freshmen","Form submission from: TSM Backup: Choose a Schedule For Your Backup","2009-09-08","(blank)","2009-09-10","2009-09-10","2009-09-10","2009-09-10",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1016674,"Help Desk::Backup","emilnes","Current Employee","Engineering Systems Division","Form submission from: TSM Backup: Choose a Schedule For Your Backup","2009-09-17","(blank)","2009-09-17","2009-09-17","2009-09-17","2009-09-17",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1019340,"Help Desk::Business Help","rbryant1","Current Student","Electrical Eng & Computer Sci","Cannot access Timesheet","2009-09-21","2009-09-21","2009-09-21","2009-09-21","2009-09-21","2009-09-21",0,"2009-09-21",null,null,null,1,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1009178,"Help Desk::Business Help","vfishman","Current Employee","Plasma Science and Fusion Center"," Vacation Tracker Website - printing and popup calendar functionality","2009-09-10","(blank)","2009-09-22","2009-09-22","2009-09-10","2009-09-22",11,"2009-09-10",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1013415,"Help Desk::Business Help","jorie","Current Student","Brain and Cognitive Sciences","W-4 Form","2009-09-14","(blank)","2009-09-15","2009-09-15","2009-09-15","2009-09-15",0,"2009-09-15",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1004648,"Help Desk::Business Help","jaewon","Current Student","Mechanical Engineering","Problem on downloading MIT SAPgui 6.20 for Windows","2009-09-04","(blank)","2009-09-08","2009-09-08","2009-09-08","2009-09-08",0,"2009-09-08",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1006191,"Help Desk::Business Help","jhaggar","Current Employee","MIT Card Office","error trying to create JV","2009-09-08","(blank)","2009-09-08","2009-09-08","2009-09-08","2009-09-08",0,"2009-09-08",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1020773,"Help Desk::Business Help","hynd","Current Employee","Public Service Center","Automated requistion approvals","2009-09-22","(blank)","2009-09-22","2009-09-22","2009-09-22","2009-09-22",0,"2009-09-22",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1008906,"Help Desk::Business Help","johnh@PLANT.MIT.EDU","(blank)","(blank)","Journal Voucher Reporting","2009-09-10","(blank)","2009-09-10","2009-09-10","2009-09-10","2009-09-10",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1001726,"Help Desk::Call Center","yakov","Current Employee","Nuclear Reactor Laboratory","Network Registration","2009-09-02","(blank)","2009-09-02","2009-09-02","2009-09-02","2009-09-02",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1008393,"Help Desk::Call Center","mbost","Moira Account","(blank)","set up printer for windows vista","2009-09-09","(blank)","2009-09-09","2009-09-09","2009-09-09","2009-09-09",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1006347,"Help Desk::Call Center","unknown","(blank)","(blank)","can we give buying advice","2009-09-08","(blank)","2009-09-08","2009-09-08","2009-09-08","2009-09-08",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1014620,"Help Desk::Call Center","karenj","Current Employee","Admissions Office","Pacific time?","2009-09-15","(blank)","2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1016016,"Help Desk::Call Center","hltuller","Current Employee","Materials Science and Engineering","Does MIT provide a discount for Microsoft Project","2009-09-16","(blank)","2009-09-17","2009-09-17","2009-09-17","2009-09-17",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1018852,"Help Desk::Call Center","hcfong","Current Student","Freshmen","I spilt some water in my laptop, and my keyboard cannot work properly.","2009-09-20","(blank)","2009-09-21","2009-09-21","2009-09-21","2009-09-21",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1011594,"Help Desk::Call Center","ghudson","Current Employee","Information Services & Technology","Spam quarantine service problem","2009-09-12","2009-09-12","2009-09-12","2009-09-12","(blank)","2009-09-12",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1009096,"Help Desk::Call Center","N/A","(blank)","(blank)","Take a long time for the windows update.","2009-09-10","(blank)","2009-09-10","2009-09-10","2009-09-10","2009-09-10",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1028800,"Help Desk::Call Center","fdg","Current Employee","Chemistry","Unable to log into Symantec Brightmail Gateway","2009-09-30","(blank)","2009-09-30","2009-09-30","2009-09-30","2009-09-30",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1015460,"Help Desk::Call Center","dgwilson","Current Employee","Mechanical Engineering","Machine kept  rebooting itself","2009-09-16","(blank)","2009-09-22","2009-09-22","2009-09-16","2009-09-22",6,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1005945,"Help Desk::Call Center","amcorley","Non Current Student","(blank)","FW: [istweb] Personal certificate master password","2009-09-08","(blank)","2009-09-15","2009-09-15","2009-09-08","2009-09-15",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1024183,"Help Desk::Call Center","seymour","Current Student","Biological Engineering","installing VPN client","2009-09-25","(blank)","2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1028771,"Help Desk::Call Center","mc_serra","Non Current Student","(blank)","dowloading inbox messages","2009-09-30","(blank)","2009-10-01","(blank)","2009-10-01","(blank)",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1006612,"Help Desk::Call Center","nralton","Current Employee","Office of Development Services","MAC address/IP address tie change","2009-09-08","(blank)","2009-09-10","2009-09-10","2009-09-08","2009-09-08",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1015774,"Help Desk::Call Center","kirky","Current Employee","Ctr for Education Computing Initiatives","Question about installing printer drivers on win.mit.edu machines","2009-09-16","2009-09-17","2009-10-01","2009-10-01","2009-09-16","2009-10-01",14,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1025898,"Help Desk::Call Center","markep","Current Employee","Aeronautics and Astronautics","IP address conflict","2009-09-28","(blank)","2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1025931,"Help Desk::Call Center","patdixon","Current Employee","Civil and Environmental Engineering","[Fwd: windows for replacement computer]","2009-09-28","(blank)","2009-10-01","2009-09-28","2009-09-28","2009-09-28",1,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1028328,"Help Desk::Call Center","ackemp","Current Employee","Foreign Languages & Literature Section","Can't get laptop online","2009-09-30","(blank)","2009-09-30","2009-09-30","2009-09-30","2009-09-30",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1004343,"Help Desk::Call Center","jmforman","Current Student","Freshmen","Configure Outlook 2003 for Exchange on Windows Beta","2009-09-04","(blank)","2009-09-28","(blank)","2009-09-04","(blank)",12,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1013732,"Help Desk::Call Center","mdhaber","Current Student","Mechanical Engineering","Connecting to multiple MIT wireless networks?","2009-09-15","(blank)","2009-09-18","2009-09-18","2009-09-18","2009-09-18",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1004644,"Help Desk::Call Center","becker","Current Employee","Physics","Password not accepted; User had Caps Lock enabled","2009-09-04","(blank)","2009-09-04","2009-09-04","2009-09-04","2009-09-04",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1015644,"Help Desk::Call Center","padour","Current Employee","Physics","Needs copy of Dreamweaver","2009-09-16","(blank)","2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1024319,"Help Desk::Call Center","cgraham","Current Employee","Linguistics & Philosophy","Forgot username","2009-09-25","(blank)","2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1014112,"Help Desk::Call Center","ujjal","Current Employee","Chemical Engineering","Questions about converting from Webmail to Outlook 2007","2009-09-15","(blank)","2009-09-15","2009-09-15","2009-09-15","2009-09-15",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1024500,"Help Desk::Call Center","davidlw","Current Employee","Laboratory for Nuclear Science","Client getting \"could not retrieve quota\" error when deleting email","2009-09-25","(blank)","2009-09-28","2009-09-28","2009-09-25","2009-09-28",2,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1024149,"Help Desk::Call Center","pbpalde","Current Employee","Chemistry","client laptop misplaced / stolen - seeks info","2009-09-25","(blank)","2009-09-25","2009-09-25","2009-09-25","2009-09-25",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1007099,"Help Desk::Call Center","t274y@hotmail.com","(blank)","(blank)","cannot get certificate to work","2009-09-09","(blank)","2009-09-15","2009-09-15","2009-09-09","2009-09-15",6,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1000790,"Help Desk::Call Center","trmiller","Current Student","Civil and Environmental Eng","[istweb] Possible to borrow external harddrive?","2009-09-01","2009-09-02","2009-09-02","2009-09-02","2009-09-02","2009-09-02",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1022145,"Help Desk::Call Center","travis.p.sheehan@gmail.com","(blank)","(blank)","Chrome Certificates","2009-09-23","(blank)","2009-09-23","2009-09-23","2009-09-23","2009-09-23",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1004230,"Help Desk::Call Center","babi","Current Employee","Educational Innovation and Technology","Tech Time problem","2009-09-04","(blank)","2009-09-04","2009-09-04","2009-09-04","2009-09-04",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1004307,"Help Desk::Call Center","signer","Current Employee","Biology","cant enter data into a form created pdf","2009-09-04","2009-09-04","2009-09-16","2009-09-04","2009-09-04","2009-09-04",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1003485,"Help Desk::Call Center","cathi","Current Employee","Office of the VP for Institute Affairs","Testing wireless access for MIT Provider Fair--McDermott Court on 24 September","2009-09-03","(blank)","2009-09-08","2009-09-08","2009-09-04","2009-09-04",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1026078,"Help Desk::Call Center","brearley","Current Employee","Architecture","when does stellar site refresh?","2009-09-28","(blank)","2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1002841,"Help Desk::Call Center","mcfox","Current Employee","Libraries","Error in Commitments Check","2009-09-03","(blank)","2009-09-03","2009-09-03","2009-09-03","2009-09-03",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1008028,"Help Desk::Call Center","sikes","Current Employee","Chemical Engineering","Macbook air cannot register","2009-09-09","(blank)","2009-09-09","2009-09-09","2009-09-09","2009-09-09",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1009866,"Help Desk::Call Center","rmcgurk","Current Student","Management","WebSIS","2009-09-10","(blank)","2009-09-18","2009-09-18","2009-09-11","2009-09-18",7,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1014329,"Help Desk::Call Center","dimana","Current Employee","Dean for Student Life-Administration","Firefox crashes when launching MITSIS","2009-09-15","(blank)","2009-09-17","2009-09-17","2009-09-15","2009-09-15",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1013089,"Help Desk::Call Center","stacyp","Current Employee","Lemelson/MIT Program","questions about entourage","2009-09-14","(blank)","2009-09-14","2009-09-14","2009-09-14","2009-09-14",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1011853,"Help Desk::Call Center","slobodan.radoman@gmail.com","(blank)","(blank)","Help with Andi Virus Software","2009-09-13","(blank)","2009-09-15","2009-09-15","2009-09-14","2009-09-15",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1008492,"Help Desk::Call Center","ruiyao","Current Student","Chemical Engineering","[istweb] how can I get my laptop connected to a printer? Thank you!","2009-09-09","(blank)","2009-09-11","2009-09-11","2009-09-10","2009-09-10",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1009149,"Help Desk::Call Center","rhayman","Current Employee","Koch Inst - Integrative Cancer Research","certificate authorizations","2009-09-10","(blank)","2009-09-14","2009-09-14","2009-09-10","2009-09-10",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1010119,"Help Desk::Call Center","edolan","Current Employee","HQ, Information Services & Technology","Downloading VirusScan","2009-09-11","(blank)","2009-09-11","2009-09-11","2009-09-11","2009-09-11",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1010530,"Help Desk::Call Center","biderman","Current Employee","Urban Studies & Planning","redirecting e-mail","2009-09-11","(blank)","2009-09-11","2009-09-11","2009-09-11","2009-09-11",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1008307,"Help Desk::Call Center","sharonr","Current Student","Management","trouble logging into Windows XP","2009-09-09","(blank)","2009-09-17","2009-09-17","2009-09-09","2009-09-17",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1004558,"Help Desk::Call Center","nlyons","Current Employee","Chemistry","how to set Vacation email","2009-09-04","(blank)","2009-09-04","2009-09-04","2009-09-04","2009-09-04",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1009615,"Help Desk::Call Center","afofana","Current Student","Professional Education Prog","can't log into webmail","2009-09-10","(blank)","2009-09-10","2009-09-10","2009-09-10","2009-09-10",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1021411,"Help Desk::Call Center","hsalazar","Current Student","Urban Studies and Planning","Can't open ArcGIS desktop","2009-09-22","(blank)","2009-09-23","2009-09-23","2009-09-23","2009-09-23",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1009172,"Help Desk::Call Center","ckalen","Moira Account","(blank)","printer connection problems","2009-09-10","(blank)","2009-09-14","2009-09-14","2009-09-10","2009-09-14",3,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1015056,"Help Desk::Call Center","amsden","Current Employee","Urban Studies & Planning","Signatures in Apple Mail","2009-09-16","(blank)","2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1018631,"Help Desk::Presales","pranaysinha@alum.mit.edu","(blank)","(blank)","computer buying eligibility through ecat","2009-09-19","(blank)","2009-09-21","2009-09-21","2009-09-21","2009-09-21",0,"2009-09-20",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1010385,"Help Desk::Service Center","ratsirin","Current Student","Earth, Atmos & Planetary Sci","Fan error, runs slowly","2009-09-11","(blank)","2009-09-15","2009-09-15","2009-09-11","2009-09-15",4,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1012321,"Help Desk::Service Center","tjenks","Current Student","Freshmen","video port damaged","2009-09-14","(blank)","2009-09-21","2009-09-21","2009-09-14","2009-09-21",7,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1014331,"Help Desk::Service Center","amandine","Current Student","Operations Research","Laptop dropped, casing damaged","2009-09-15","(blank)","2009-10-01","(blank)","2009-09-15","(blank)",12,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1016400,"Help Desk::Service Center","eMarketing@emc.com","(blank)","(blank)","You're Invited: EMC Forum - Gillette Stadium, Foxborough, MA - Nov. 5th","2009-09-17","2009-09-17","2009-09-23","2009-09-17","(blank)","2009-09-17",0,"(blank)",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1027926,"Help Desk::Service Center","vanbo","Current Student","Computation for Des & Optmiz","downgrade to  Windows XP request -","2009-09-29","2009-09-30","2009-09-30","2009-09-30","2009-09-29","2009-09-30",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1029153,"Help Desk::Service Center","jbelbin","Current Employee","Chemical Engineering","D630 with split screen issue","2009-09-30","(blank)","2009-10-01","(blank)","2009-09-30","(blank)",0,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1027833,"Help Desk::Service Center","shammitt","Current Student","Urban Studies and Planning","Oversight installing Windows XP under BootCamp","2009-09-29","(blank)","2009-09-29","2009-09-29","2009-09-29","2009-09-29",0,"2009-09-29",null,null,null,1,null,null,null,1,null,null,null,null,1,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1028333,"Help Desk::Service Center","thmartin","Current Student","Management","Secure Veteran Virus","2009-09-30","(blank)","2009-09-30","(blank)","2009-09-30","(blank)",0,"2009-09-30",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1020095,"Help Desk::Service Center","bonnefom","Current Student","Mathematics","Trouble with my laptop","2009-09-21","2009-09-24","2009-09-24","(blank)","2009-09-22","(blank)",0,"2009-09-22",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1003992,"Help Desk::Service Center","allenos","Current Student","Earth, Atmos & Planetary Sci","Suspected adapter failure","2009-09-04","2009-09-04","2009-09-08","2009-09-08","2009-09-04","2009-09-08",3,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1019802,"Help Desk::Service Center","paullaza","Current Student","Freshmen","needs some help straightening out his mail accounts","2009-09-21","(blank)","2009-09-21","(blank)","2009-09-21","(blank)",0,"2009-09-21",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1014574,"Help Desk::Service Center","storch","Current Student","Management","Browsers not working","2009-09-15","(blank)","2009-09-15","(blank)","2009-09-15","(blank)",2,"(blank)",null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,null,1,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1012508,"Help Desk::Service Center","leejnasa","Current Student","Mechanical Engineering","Will not boot","2009-09-14","(blank)","2009-09-21","2009-09-21","2009-09-14","2009-09-21",4,"(blank)",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,1,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1017022,"Help Desk::UNIX/Linux","lgillick@csail.mit.edu","(blank)","(blank)","Several problems","2009-09-17","(blank)","2009-09-21","2009-09-18","2009-09-18","2009-09-18",0,"2009-09-18",1,null,null,null,null,null,null,1,null,null,1,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,1,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1,null,null,null,null,null,4]
[1023176,"Network::Requests","nthaler","Current Employee","Information Services & Technology","oc11-2-15-sw-1 switch mgmt issues?","2009-09-24","(blank)","2009-09-24","2009-09-24","2009-09-24","2009-09-24",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1008043,"Network::Requests","rwenger","Current Employee","Libraries","request for new application certificate","2009-09-09","(blank)","2009-09-11","2009-09-11","2009-09-11","2009-09-11",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1018619,"Network::Requests","peloquin","Current Employee","Information Services & Technology","Purge DP deleted hosts","2009-09-19","(blank)","2009-09-23","2009-09-23","2009-09-23","2009-09-23",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1011739,"Network::Requests","jareds","Non Current Student","(blank)","outgoing-alum is down","2009-09-13","(blank)","2009-09-13","2009-09-13","2009-09-13","2009-09-13",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1008029,"Network::Requests","ablunk","Current Student","Brain and Cognitive Sciences","gets internal server error retrieving MacOS version of Matlab","2009-09-09","(blank)","2009-09-11","2009-09-11","2009-09-09","2009-09-09",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1003429,"Network::Requests","ruggles","Current Employee","Educational Innovation and Technology","unable to access afs homedir via web.mit.edu","2009-09-03","2009-09-03","2009-09-03","2009-09-03","2009-09-03","2009-09-03",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1019570,"Network::Requests","jbowker","Current Employee","Information Services & Technology","Need database dump of production IS&T website","2009-09-21","(blank)","2009-09-25","2009-09-25","2009-09-23","2009-09-25",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1007444,"Network::Requests","Roger.Zanichelli@3PAR.com","(blank)","(blank)","3PAR //  MIT Delivery & Scheduling: InServ 1001020","2009-09-09","(blank)","2009-09-09","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1008036,"Network::Requests","peloquin","Current Employee","Information Services & Technology","Baker Hall DHCP server - DNS problem","2009-09-09","(blank)","2009-09-28","(blank)","2009-09-28","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1007568,"Network::Requests","mmanley","Current Employee","Information Services & Technology","firewalling OC11SRV46/47","2009-09-09","(blank)","2009-09-09","2009-09-09","2009-09-09","2009-09-09",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1014541,"Network::Requests","mmanley","Current Employee","Information Services & Technology","moving thalia test F5 setup","2009-09-15","(blank)","2009-09-15","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1021885,"Network::Requests","bcjones","Current Employee","Human Resources","IP Adresses under C/O 1689102","2009-09-23","(blank)","2009-09-23","2009-09-23","2009-09-23","2009-09-23",0,"2009-09-23",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1014096,"Network::Requests","nralton","Current Employee","Office of Development Services","MAC address/IP address tie change","2009-09-15","2009-09-15","2009-09-15","2009-09-15","2009-09-15","2009-09-15",0,"2009-09-15",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1012744,"Network::Requests","spalma","Current Employee","Information Services & Technology","IP address request","2009-09-14","(blank)","2009-09-14","2009-09-14","2009-09-14","2009-09-14",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1000017,"Network::Requests","spalma","Current Employee","Information Services & Technology","M4 - Request New IP Address","2009-09-01","(blank)","2009-09-01","2009-09-01","2009-09-01","2009-09-01",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1028629,"Network::Requests","spalma","Current Employee","Information Services & Technology","FW: Bldg 4 Wireless Update","2009-09-30","2009-10-01","2009-10-01","2009-10-01","(blank)","2009-10-01",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1015006,"Network::Requests","spalma","Current Employee","Information Services & Technology","New IP Address Request","2009-09-16","(blank)","2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1014451,"Network::Requests","spalma","Current Employee","Information Services & Technology","New IP Address Request","2009-09-15","(blank)","2009-09-15","2009-09-15","2009-09-15","2009-09-15",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1028777,"Network::Requests","spalma","Current Employee","Information Services & Technology","New IP Address Request","2009-09-30","(blank)","2009-09-30","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1010478,"Network::Requests","andreaf","Current Employee","Security & Emergency Management Office","IP address request - OMESW61-033","2009-09-11","2009-09-14","2009-09-22","2009-09-22","2009-09-14","2009-09-22",0,"2009-09-14",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1012600,"Network::Requests","sean0138","Current Employee","Information Services & Technology","Dick Yue Imap Problem","2009-09-14","(blank)","2009-10-01","2009-10-01","2009-09-15","2009-09-15",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1019748,"Network::Requests","sml","Current Employee","Information Services & Technology","IS&T Web Site, Drupal patches","2009-09-21","(blank)","2009-09-21","2009-09-21","2009-09-21","2009-09-21",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1015417,"Network::Requests","network@MIT.EDU","(blank)","(blank)","Form submission from: Exchange Resource Creation Request","2009-09-16","2009-09-16","2009-09-16","2009-09-16","(blank)","2009-09-16",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1017440,"Network::Requests","mtiernan","Current Employee","Laboratory for Nuclear Science","requesting info on kickstart service","2009-09-18","(blank)","2009-09-26","(blank)","2009-09-18","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1021419,"Network::Requests","wyslouch","Current Employee","Physics","I deleted my old e-mails by accident","2009-09-22","(blank)","2009-10-01","(blank)","2009-09-22","(blank)",0,"2009-10-01",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[999963,"Network::Requests","bknoll","Current Employee","Information Services & Technology","18.7.27.188","2009-09-01","(blank)","2009-09-04","2009-09-04","2009-09-02","2009-09-02",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1001656,"Network::Requests","network@MIT.EDU","(blank)","(blank)","Form submission from: Exchange Resource Creation Request","2009-09-02","2009-09-03","2009-09-03","2009-09-03","(blank)","2009-09-03",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[999857,"Network::Requests","errol","Current Employee","Information Services & Technology","Request For IP address -- E2-166-AP-2","2009-09-01","(blank)","2009-09-13","2009-09-13","2009-09-01","2009-09-13",12,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1000287,"Network::Requests","errol","Current Employee","Information Services & Technology","NE49 - AP Hardware Update","2009-09-01","(blank)","2009-09-01","2009-09-01","2009-09-01","2009-09-01",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1000300,"Network::Requests","errol","Current Employee","Information Services & Technology","W79 - AP Hardware Update","2009-09-01","(blank)","2009-09-01","2009-09-01","2009-09-01","2009-09-01",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1019572,"Network::Requests","errol","Current Employee","Information Services & Technology","More IP Addresses For Building #E17","2009-09-21","(blank)","2009-09-22","2009-09-22","2009-09-22","2009-09-22",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1021855,"Network::Requests","errol","Current Employee","Information Services & Technology","Building #54 -- More IP Addresses Needed","2009-09-23","(blank)","2009-09-23","2009-09-23","2009-09-23","2009-09-23",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1026146,"Network::Requests","errol","Current Employee","Information Services & Technology","Hardware Update: E51-327T-SW-1","2009-09-28","(blank)","2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1019138,"Network::Requests","errol","Current Employee","Information Services & Technology","New AP Online: E2-166-AP-2","2009-09-21","2009-09-21","2009-09-21","2009-09-21","(blank)","2009-09-21",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1028308,"Network::Requests","sgoldman","Current Employee","Biology","Delete Aliases","2009-09-30","(blank)","2009-10-01","2009-10-01","2009-09-30","2009-09-30",0,"2009-09-30",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1026625,"Network::Requests","morgante","Current Employee","Information Services & Technology","Please remove switches from the NOC and Moria.","2009-09-28","(blank)","2009-09-29","2009-09-29","2009-09-29","2009-09-29",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1019054,"Network::Requests","dmichaud","Current Employee","Security & Emergency Management Office","Form submission from: Get Connected: Request One IP Address","2009-09-21","(blank)","2009-09-24","2009-09-24","2009-09-24","2009-09-24",0,"2009-09-21",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1026324,"Network::Requests","morgante","Current Employee","Information Services & Technology","IP Address request for E14 Wireless","2009-09-28","(blank)","2009-09-28","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1019853,"Network::Requests","morgante","Current Employee","Information Services & Technology","IP Address request for E60","2009-09-21","(blank)","2009-09-22","2009-09-22","2009-09-21","2009-09-21",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1015580,"Network::Requests","morgante","Current Employee","Information Services & Technology","IP Address request for E60","2009-09-16","(blank)","2009-09-16","2009-09-16","2009-09-16","2009-09-16",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1001684,"Network::Requests","network@MIT.EDU","(blank)","(blank)","Form submission from: Exchange Resource Creation Request","2009-09-02","2009-09-02","2009-09-03","2009-09-03","2009-09-02","2009-09-03",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1008463,"Network::Requests","network@MIT.EDU","(blank)","(blank)","Form submission from: Exchange Resource Creation Request","2009-09-09","2009-09-09","2009-09-09","2009-09-09","2009-09-09","2009-09-09",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1003975,"Network::Requests","boojum","Current Employee","Information Services & Technology","email quota increase: professor msfeld","2009-09-04","(blank)","2009-09-14","2009-09-14","2009-09-09","2009-09-09",0,"2009-09-04",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1004651,"Network::Requests","gettes","Current Employee","Information Services & Technology","CAMS access to LDAP-MASTER","2009-09-04","(blank)","2009-09-04","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1001648,"Network::Requests","jmorzins@MIT.EDU","(blank)","(blank)","web.mit.edu certificate expired","2009-09-02","2009-09-02","2009-09-02","2009-09-02","(blank)","2009-09-02",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1004268,"Network::Requests","jmorzins@MIT.EDU","(blank)","(blank)","dhcp-1.mit.edu might be giving out bad DNS","2009-09-04","(blank)","2009-09-11","2009-09-11","2009-09-11","2009-09-11",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1028679,"Network::Requests","jmorzins@MIT.EDU","(blank)","(blank)","no Spam Quarantine summaries since Sep 27","2009-09-30","(blank)","2009-10-01","2009-10-01","2009-10-01","2009-10-01",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1007616,"Network::Requests","nbucala","Current Student","Political Science","Webmail time is off on webmail-1.mit.edu","2009-09-09","(blank)","2009-09-11","(blank)","2009-09-09","(blank)",0,"2009-09-11",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1003552,"Network::Requests","changeman@qwest.com","(blank)","(blank)","FYI  - QWEST SCHEDULED FIBER MAINTENANCE NOTIFICATION - TKT # 292298 - (MR)","2009-09-03","2009-09-15","2009-09-15","2009-09-15","(blank)","2009-09-15",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1017057,"Network::Requests","changeman@qwest.com","(blank)","(blank)","FYI  - QWEST SCHEDULED MAINTENANCE NOTIFICATION - 292767 - 09/15 THRU 09/30 - (PB) - MIT","2009-09-17","(blank)","2009-09-17","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1001638,"Network::Requests","mhalsall","Current Employee","Information Services & Technology","web.mit.edu's SSL cert","2009-09-02","2009-09-02","2009-09-02","2009-09-02","(blank)","2009-09-02",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1006320,"Network::Requests","njannini","Current Employee","Sloan School of Management","BES re activation","2009-09-08","2009-09-09","2009-09-09","2009-09-09","(blank)","2009-09-09",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1019422,"Network::Requests","ragrant","Current Employee","Biology","problematic IP addresses","2009-09-21","(blank)","2009-09-23","2009-09-23","2009-09-21","2009-09-22",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1028613,"Network::Requests","mbroman","Current Employee","Campus Police","client looking to increase quotas for users in WIN.mit.edu","2009-09-30","(blank)","2009-09-30","(blank)","2009-09-30","(blank)",0,"2009-09-30",null,null,null,1,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1002510,"Network::Requests","mmullett","Current Employee","Information Services & Technology","FW: Network access for new cluster 'omic' that has been installed","2009-09-03","2009-09-03","2009-09-03","2009-09-03","2009-09-03","2009-09-03",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1013159,"Network::Requests","jenl","Current Employee","Information Services & Technology","Alias change for server","2009-09-14","(blank)","2009-09-14","2009-09-14","2009-09-14","2009-09-14",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1020832,"Network::Requests","jensen","Current Employee","Corporate Relations/Indust Liaison Prog","Request access to add aliases  via hosts.mit.edu","2009-09-22","(blank)","2009-09-28","2009-09-25","2009-09-23","2009-09-25",0,"2009-09-23",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1021783,"Network::Requests","boojum","Current Employee","Information Services & Technology",".htaccess.mit limit behavior has changed","2009-09-23","(blank)","2009-09-23","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1025947,"Network::Requests","lindsayw","Current Student","Chemical Engineering","Trouble with roaming profile","2009-09-28","(blank)","2009-09-28","2009-09-28","2009-09-28","2009-09-28",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1000522,"Network::Requests","boojum","Current Employee","Information Services & Technology","artin@mit.edu is being forwarded to artin@math, it should not be","2009-09-01","2009-09-02","2009-09-02","2009-09-02","2009-09-02","2009-09-02",0,"2009-09-01",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1004325,"Network::Requests","boojum","Current Employee","Information Services & Technology","username changes","2009-09-04","(blank)","2009-09-04","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1012428,"Network::Requests","jonesb@MIT.EDU","(blank)","(blank)","dns change [ssg.mit.edu]","2009-09-14","2009-09-14","2009-09-14","2009-09-14","2009-09-14","2009-09-14",0,"2009-09-14",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1020924,"Network::Requests","nitric","Current Student","Operations Research","additional hostnames/aliases","2009-09-22","2009-09-23","2009-09-28","2009-09-28","2009-09-23","2009-09-23",0,"2009-09-22",1,null,null,null,null,null,null,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[1001761,"Network::Requests","changeman@qwest.com","(blank)","(blank)","291707 - QWEST RESCHEDULED MAINTENANCE NOTIFICATION - (Bridgeport, CT) - (9/8...9/18) GMT- (MB)","2009-09-02","(blank)","2009-09-02","(blank)","(blank)","(blank)",0,"(blank)",null,null,null,null,null,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Grand Total",null,null,null,null,null,null,null,null,null,null,null,null,null,2671,8,5,3906,113,13,376,7092,17,8,73,63,1122,47,1,245,365,4,333,963,3560,6801,18,1224,4,49,14,55,1964,14,281,4,7,3167,6801,13,29,6,16,156,13,11,28,441,12,62,14,116,28,13,23,42,8,10,1,145,98,117,5,15,15,33,4,5,2,52,12,47,1,88,140,189,12,10,40,14,10,96,207,10,31,7,21,36,39,39,10,105,16,41,53,67,102,47,3748,2,2,2,1,1,2,1,1,1,4,4,1,1,3,1,1,1,1,6801,11,27,5,3519,3562,31057]

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["TktExists","Ticket","Queue","Requestor","MITRole","DLC","TktSubject","CreatedOn","LastUpdated","ResolvedOn","DaysOnHold","Method","OS","Platform","Software","TrueDept","KrbTitle","School","JobCohort","FYYearCreated","FYMonthCreated","FYYearResolved","FYMonthResolved","DaysElapsed","Topic"]
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[{"$f":"IF(tktpivots!A4750>0,1,0)","v":1},{"$f":"IF($A4745>0,tktpivots!A4750,\"\")","v":992176},{"$f":"IF($A4745>0,tktpivots!B4750,\"\")","v":"Help Desk::Service Center"},{"$f":"IF($A4745>0,tktpivots!C4750,\"\")","v":"smcgugin"},{"$f":"IF($A4745>0,tktpivots!D4750,\"\")","v":"Non Current Student"},{"$f":"IF($A4745>0,IFERROR(OFFSET('TrueDept Lookup'!$A$1,MATCH(tktpivots!E4750,'TrueDept Lookup'!A:A,0)-1,1),IF(tktpivots!E4750=\"(blank)\",\"\",CONCATENATE(\"lookup failed on \",tktpivots!E4750))),\"\")","v":""},{"$f":"IF($A4745>0,tktpivots!F4750,\"\")","v":"Thinkpad bootup FAN error"},{"$f":"IF($A4745>0,tktpivots!G4750,\"\")","v":"2009-08-24"},{"$f":"IF($A4745>0,tktpivots!I4750,\"\")","v":"2009-09-03"},{"$f":"IF($A4745>0,tktpivots!J4750,\"\")","v":"2009-09-03"},{"$f":"IF($A4745>0,tktpivots!M4750,\"\")","v":0},{"$f":"IF($A4745>0,IF(tktpivots!O4750=1,tktpivots!O$5,IF(tktpivots!P4750=1,tktpivots!P$5,IF(tktpivots!Q4750=1,tktpivots!Q$5,IF(tktpivots!R4750=1,tktpivots!R$5,IF(tktpivots!S4750=1,tktpivots!S$5,IF(tktpivots!T4750=1,tktpivots!T$5,IF(tktpivots!U4750=1,tktpivots!U$5,\"unknown\"))))))),\"\")","v":" Voice"},null,null,null,{"$f":"OFFSET('TrueDept Lookup'!$A$1,MATCH(F4746,'TrueDept Lookup'!A:A,0)-1,1)","v":{"$error":"#N/A"}},{"$f":"OFFSET(krbtable!$A$1,MATCH(D4746,krbtable!F:F,0)-1,1)","v":0},{"$f":"OFFSET(dlctable!$A$1,MATCH(F4746,dlctable!A:A,0)-1,2)","v":{"$error":"#N/A"}},{"$f":"OFFSET('Titles Lookup'!$A$1,MATCH(Q4746,'Titles Lookup'!A:A,0)-1,1)","v":"unknown"},2010,2,2010,3,10,{"$f":"IF($A4745>0,topicCalc!AF4746,\"unknown\")","v":"Hardware"}]
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[{"$f":"IF(tktpivots!A7142>0,1,0)","v":1},{"$f":"IF($A7137>0,tktpivots!A7142,\"\")","v":1022222},{"$f":"IF($A7137>0,tktpivots!B7142,\"\")","v":"Help Desk::Service Center"},{"$f":"IF($A7137>0,tktpivots!C7142,\"\")","v":"harmatz"},{"$f":"IF($A7137>0,tktpivots!D7142,\"\")","v":"Current Student"},{"$f":"IF($A7137>0,IFERROR(OFFSET('TrueDept Lookup'!$A$1,MATCH(tktpivots!E7142,'TrueDept Lookup'!A:A,0)-1,1),IF(tktpivots!E7142=\"(blank)\",\"\",CONCATENATE(\"lookup failed on \",tktpivots!E7142))),\"\")","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A7137>0,tktpivots!F7142,\"\")","v":"Cant open files he downloaded for class"},{"$f":"IF($A7137>0,tktpivots!G7142,\"\")","v":"2009-09-23"},{"$f":"IF($A7137>0,tktpivots!I7142,\"\")","v":"2009-09-23"},{"$f":"IF($A7137>0,tktpivots!J7142,\"\")","v":"2009-09-23"},{"$f":"IF($A7137>0,tktpivots!M7142,\"\")","v":0},{"$f":"IF($A7137>0,IF(tktpivots!O7142=1,tktpivots!O$5,IF(tktpivots!P7142=1,tktpivots!P$5,IF(tktpivots!Q7142=1,tktpivots!Q$5,IF(tktpivots!R7142=1,tktpivots!R$5,IF(tktpivots!S7142=1,tktpivots!S$5,IF(tktpivots!T7142=1,tktpivots!T$5,IF(tktpivots!U7142=1,tktpivots!U$5,\"unknown\"))))))),\"\")","v":" Walkin"},null,null,null,{"$f":"OFFSET('TrueDept Lookup'!$A$1,MATCH(F7138,'TrueDept Lookup'!A:A,0)-1,1)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"OFFSET(krbtable!$A$1,MATCH(D7138,krbtable!F:F,0)-1,1)","v":0},{"$f":"OFFSET(dlctable!$A$1,MATCH(F7138,dlctable!A:A,0)-1,2)","v":{"$error":"#N/A"}},{"$f":"OFFSET('Titles Lookup'!$A$1,MATCH(Q7138,'Titles Lookup'!A:A,0)-1,1)","v":"unknown"},2010,3,2010,3,0,{"$f":"IF($A7137>0,topicCalc!AF7138,\"unknown\")","v":"software"}]
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{"sheet":"topicStrings","index":9,"n_rows":16,"n_cols":2,"rows_kept":16,"cut":false,"hidden":false,"merged":[]}
["Topic","Keywords"]
["Accounts","Desk::Accounts request account password pw forgot list moira anonymous sponsor permissions leaving locker"]
["Backup","tsm backup retrospect restore node locked backing recovery Desk::Backup Recovery"]
["Business","workflow procard purchase approv payment ixos business sapweb roles authorization po warehouse jv parked requisition coeus ecat businesshelp sap sapgui summit vipcard cost $summit enrollment variant wbs benefit ehs credit Desk::Business timecard"]
["Cluster","cluster"]
["Email","applemail owa smtp gmail exchange e-mail mail email eudora outlook outbox spam entourage inbox send receive check quota deliver outgoing pobox pine pop imap attachment autoresponder thunderbird messenger 503 smtp forward forwarding bcc auto-responder auto-reply webmail po12 po14 po9 po10 po11 spam message Applemail"]
["Hardware","iphone Desk::Presales trackpad overheat fan hdd power iphone Desk::Presales hardware display keyboard lcd cd cd-rw dvd mouse hard drive floppy modem laptop pc-service presales mobile zip card adapter powerbook video pda dell screen treo cable mcc monitor damage speakers ide ata palm disc recovery battery dock blackberry buying noise purchase disposal device ibook usb housecall repair chip motherboard Desk::Service touchpad damage firmware"]
["Network","Desk::Tether cname 192 ether wifi drop rogue network dh appletalk ftp rsh vpn openafs upload secure transfer ip ipass wireless airport ticket time bounds wired connect drop internet westgate wifi rcc reception static leash leash32 firewall skew zephyr domain workgroup outage link registration comcast verizon bluetooth log transport hostname phishing tns jacks visitor host kdc subnet"]
["OS","keychain defrag recover freez kernel linux macos windows boot crash driver safemode wshelp32 xp sp2 reinstall frozen dll trash bios unix 10.4 10.3 finder fonts twain win2k extensions shutdowns shortcut partition operating rebooting filesharing flashing server shutting permissions adminit slowly os taskbar responder registry"]
["Other","Desk::Customercare plant hotline training documentation admin-it preventative test subject)"]
["Printing","hp print printer printing printers printing"]
["Security","compromis phish virus antivirus trojan worm security compromised mydoom.bb adware malware spyware hacked netsec net-sec net-security virus infected disabled-drop"]
["Services","Edtech::Stellar wiki techtime debath athena events services mainframe calendar stellar ocfo citrix athena waus winathena win-athena longjobs class mailman win.mit.edu container jira"]
["Software","vm license software installer download word excel dreamweaver safari netscape ie explorer firefox cert certs certificate photoshop fetch office klp techtime mozilla winword acrobat x-win x11 secure realplayer stuffit pdf brio snapper 12227 -12227 oracle latex quark filemaker mathematica matlab sql frontpage sigmaplot toolbars vsls product key adobe kerberos autocad filezilla xwin32 xwindows sw arcinfo quicktime downloading vsls certificates licensi"]
["Telephone","telecomm telecom 3help phone softphone cellular voip Desk::SIP"]
["Web","Desk::Hdweb web wcs hdweb rss html cgiemail cgi php java google https .htaccess redirect htaccess"]

{"sheet":"topicCalc","index":10,"n_rows":8000,"n_cols":33,"rows_kept":2250,"cut":true,"hidden":false,"merged":[],"bounds":{"rows_first":1000,"rows_last":250,"rows_between":1000,"halvings":1}}
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[{"$f":"addvalues!A6","v":1},{"$f":"IF($A6=1,addvalues!B6)","v":944842},{"$f":"IF($A6=1,addvalues!F6)","v":"LIBRARIES"},{"$f":"IF($A6=1,addvalues!C6)","v":"Help Desk::Call Center"},{"$f":"IF($A6=1,addvalues!G6)","v":"Cannot access MIT libraries articles"},"Help Desk::Call Center Cannot access MIT libraries articles",{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6=1,VALUE(findword(UPPER($F6),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Cannot access MIT libraries articles"]
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[{"$f":"addvalues!A20","v":1},{"$f":"IF($A20=1,addvalues!B20)","v":945088},{"$f":"IF($A20=1,addvalues!F20)","v":"LIBRARIES"},{"$f":"IF($A20=1,addvalues!C20)","v":"Help Desk::Call Center"},{"$f":"IF($A20=1,addvalues!G20)","v":"Table of contents and appendices for a MS Word document"},"Help Desk::Call Center Table of contents and appendices for a MS Word document",{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A20=1,VALUE(findword(UPPER($F20),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Table of contents and appendices for a MS Word document"]
[{"$f":"addvalues!A21","v":1},{"$f":"IF($A21=1,addvalues!B21)","v":945092},{"$f":"IF($A21=1,addvalues!F21)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A21=1,addvalues!C21)","v":"Help Desk::Call Center"},{"$f":"IF($A21=1,addvalues!G21)","v":"Outlook Installation question"},"Help Desk::Call Center Outlook Installation question",{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A21=1,VALUE(findword(UPPER($F21),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Outlook Installation question"]
[{"$f":"addvalues!A22","v":1},{"$f":"IF($A22=1,addvalues!B22)","v":945098},{"$f":"IF($A22=1,addvalues!F22)","v":"OFFICE OF THE PRESIDENT"},{"$f":"IF($A22=1,addvalues!C22)","v":"Help Desk::Call Center"},{"$f":"IF($A22=1,addvalues!G22)","v":"Questions about (DHREG) guest registration"},"Help Desk::Call Center Questions about (DHREG) guest registration",{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A22=1,VALUE(findword(UPPER($F22),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Questions about (DHREG) guest registration"]
[{"$f":"addvalues!A23","v":1},{"$f":"IF($A23=1,addvalues!B23)","v":945101},{"$f":"IF($A23=1,addvalues!F23)","v":""},{"$f":"IF($A23=1,addvalues!C23)","v":"Help Desk::Call Center"},{"$f":"IF($A23=1,addvalues!G23)","v":"Alum Email Question"},"Help Desk::Call Center Alum Email Question",{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A23=1,VALUE(findword(UPPER($F23),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Alum Email Question"]
[{"$f":"addvalues!A24","v":1},{"$f":"IF($A24=1,addvalues!B24)","v":945102},{"$f":"IF($A24=1,addvalues!F24)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A24=1,addvalues!C24)","v":"Help Desk::Call Center"},{"$f":"IF($A24=1,addvalues!G24)","v":"new Sloan post doc having email account issues"},"Help Desk::Call Center new Sloan post doc having email account issues",{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A24=1,VALUE(findword(UPPER($F24),UPPER(topicStrings!$B$16))),\"\")","v":0},3,3.6666666666666665,"",0," not sure yet"," not sure yet",null,null," not sure yet","Email","Email","Help Desk::Call Center new Sloan post doc having email account issues"]
[{"$f":"addvalues!A25","v":1},{"$f":"IF($A25=1,addvalues!B25)","v":945106},{"$f":"IF($A25=1,addvalues!F25)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A25=1,addvalues!C25)","v":"Help Desk::Call Center"},{"$f":"IF($A25=1,addvalues!G25)","v":"iPhone passcode trouble"},"Help Desk::Call Center iPhone passcode trouble",{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A25=1,VALUE(findword(UPPER($F25),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Hardware"," not sure yet",null,null,"Hardware","hardware","hardware","Help Desk::Call Center iPhone passcode trouble"]
[{"$f":"addvalues!A26","v":1},{"$f":"IF($A26=1,addvalues!B26)","v":945121},{"$f":"IF($A26=1,addvalues!F26)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A26=1,addvalues!C26)","v":"Help Desk::Business Help"},{"$f":"IF($A26=1,addvalues!G26)","v":"Certs on Firefox 3.5? unexpected system error for time sheet entry"},"Help Desk::Business Help Certs on Firefox 3.5? unexpected system error for time sheet entry",{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A26=1,VALUE(findword(UPPER($F26),UPPER(topicStrings!$B$16))),\"\")","v":0},3,9.4,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Business Help Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[{"$f":"addvalues!A27","v":1},{"$f":"IF($A27=1,addvalues!B27)","v":945123},{"$f":"IF($A27=1,addvalues!F27)","v":"ANTHROPOLOGY PROGRAM"},{"$f":"IF($A27=1,addvalues!C27)","v":"Help Desk::Call Center"},{"$f":"IF($A27=1,addvalues!G27)","v":"iPass - No dial tone"},"Help Desk::Call Center iPass - No dial tone",{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A27=1,VALUE(findword(UPPER($F27),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center iPass - No dial tone"]
[{"$f":"addvalues!A28","v":1},{"$f":"IF($A28=1,addvalues!B28)","v":945125},{"$f":"IF($A28=1,addvalues!F28)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A28=1,addvalues!C28)","v":"Help Desk::Business Help"},{"$f":"IF($A28=1,addvalues!G28)","v":"Workflow problem with Procard Inbox"},"Help Desk::Business Help Workflow problem with Procard Inbox",{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A28=1,VALUE(findword(UPPER($F28),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.75,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Workflow problem with Procard Inbox"]
[{"$f":"addvalues!A29","v":1},{"$f":"IF($A29=1,addvalues!B29)","v":945175},{"$f":"IF($A29=1,addvalues!F29)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A29=1,addvalues!C29)","v":"Help Desk::Service Center"},{"$f":"IF($A29=1,addvalues!G29)","v":"needs box to ship back Dell laptop"},"Help Desk::Service Center needs box to ship back Dell laptop",{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A29=1,VALUE(findword(UPPER($F29),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center needs box to ship back Dell laptop"]
[{"$f":"addvalues!A30","v":1},{"$f":"IF($A30=1,addvalues!B30)","v":945181},{"$f":"IF($A30=1,addvalues!F30)","v":""},{"$f":"IF($A30=1,addvalues!C30)","v":"Help Desk::Call Center"},{"$f":"IF($A30=1,addvalues!G30)","v":"incoming student has questions about MS Office and AutoCAD"},"Help Desk::Call Center incoming student has questions about MS Office and AutoCAD",{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A30=1,VALUE(findword(UPPER($F30),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center incoming student has questions about MS Office and AutoCAD"]
[{"$f":"addvalues!A31","v":1},{"$f":"IF($A31=1,addvalues!B31)","v":945183},{"$f":"IF($A31=1,addvalues!F31)","v":"MEDIA LABORATORY"},{"$f":"IF($A31=1,addvalues!C31)","v":"Help Desk::Call Center"},{"$f":"IF($A31=1,addvalues!G31)","v":"client needed help with certificates"},"Help Desk::Call Center client needed help with certificates",{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A31=1,VALUE(findword(UPPER($F31),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center client needed help with certificates"]
[{"$f":"addvalues!A32","v":1},{"$f":"IF($A32=1,addvalues!B32)","v":945219},{"$f":"IF($A32=1,addvalues!F32)","v":""},{"$f":"IF($A32=1,addvalues!C32)","v":"Help Desk::HDweb"},{"$f":"IF($A32=1,addvalues!G32)","v":"Questions about creating a webpage for lab"},"Help Desk::HDweb Questions about creating a webpage for lab",{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A32=1,VALUE(findword(UPPER($F32),UPPER(topicStrings!$B$16))),\"\")","v":2},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::HDweb Questions about creating a webpage for lab"]
[{"$f":"addvalues!A33","v":1},{"$f":"IF($A33=1,addvalues!B33)","v":945254},{"$f":"IF($A33=1,addvalues!F33)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A33=1,addvalues!C33)","v":"Help Desk::Call Center"},{"$f":"IF($A33=1,addvalues!G33)","v":"Re: Needs Approval: Req 11176366 to Vendor SARTORIUS STEDIM NOR on 6918308 ."},"Help Desk::Call Center Re: Needs Approval: Req 11176366 to Vendor SARTORIUS STEDIM NOR on 6918308 .",{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A33=1,VALUE(findword(UPPER($F33),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Re: Needs Approval: Req 11176366 to Vendor SARTORIUS STEDIM NOR on 6918308 ."]
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[{"$f":"addvalues!A40","v":1},{"$f":"IF($A40=1,addvalues!B40)","v":945318},{"$f":"IF($A40=1,addvalues!F40)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A40=1,addvalues!C40)","v":"Help Desk::Call Center"},{"$f":"IF($A40=1,addvalues!G40)","v":"X-Win32 8"},"Help Desk::Call Center X-Win32 8",{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A40=1,VALUE(findword(UPPER($F40),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center X-Win32 8"]
[{"$f":"addvalues!A41","v":1},{"$f":"IF($A41=1,addvalues!B41)","v":945355},{"$f":"IF($A41=1,addvalues!F41)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A41=1,addvalues!C41)","v":"Help Desk::Call Center"},{"$f":"IF($A41=1,addvalues!G41)","v":"needed to know tsm server"},"Help Desk::Call Center needed to know tsm server",{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A41=1,VALUE(findword(UPPER($F41),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","backup","backup","Help Desk::Call Center needed to know tsm server"]
[{"$f":"addvalues!A42","v":1},{"$f":"IF($A42=1,addvalues!B42)","v":945391},{"$f":"IF($A42=1,addvalues!F42)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A42=1,addvalues!C42)","v":"Help Desk::Service Center"},{"$f":"IF($A42=1,addvalues!G42)","v":"adapter or battery failure"},"Help Desk::Service Center adapter or battery failure",{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A42=1,VALUE(findword(UPPER($F42),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center adapter or battery failure"]
[{"$f":"addvalues!A43","v":1},{"$f":"IF($A43=1,addvalues!B43)","v":945403},{"$f":"IF($A43=1,addvalues!F43)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A43=1,addvalues!C43)","v":"Help Desk::Call Center"},{"$f":"IF($A43=1,addvalues!G43)","v":"mailbox quota question"},"Help Desk::Call Center mailbox quota question",{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A43=1,VALUE(findword(UPPER($F43),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center mailbox quota question"]
[{"$f":"addvalues!A44","v":1},{"$f":"IF($A44=1,addvalues!B44)","v":945405},{"$f":"IF($A44=1,addvalues!F44)","v":""},{"$f":"IF($A44=1,addvalues!C44)","v":"Help Desk::Call Center"},{"$f":"IF($A44=1,addvalues!G44)","v":"Change Home Page"},"Help Desk::Call Center Change Home Page",{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A44=1,VALUE(findword(UPPER($F44),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","web","web","Help Desk::Call Center Change Home Page"]
[{"$f":"addvalues!A45","v":1},{"$f":"IF($A45=1,addvalues!B45)","v":945411},{"$f":"IF($A45=1,addvalues!F45)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A45=1,addvalues!C45)","v":"Network::Requests"},{"$f":"IF($A45=1,addvalues!G45)","v":"DNS update for moving fiber"},"Network::Requests DNS update for moving fiber",{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A45=1,VALUE(findword(UPPER($F45),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests DNS update for moving fiber"]
[{"$f":"addvalues!A46","v":1},{"$f":"IF($A46=1,addvalues!B46)","v":945418},{"$f":"IF($A46=1,addvalues!F46)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A46=1,addvalues!C46)","v":"Help Desk::Business Help"},{"$f":"IF($A46=1,addvalues!G46)","v":"client having probs placing order at Dell"},"Help Desk::Business Help client having probs placing order at Dell",{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A46=1,VALUE(findword(UPPER($F46),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help client having probs placing order at Dell"]
[{"$f":"addvalues!A47","v":1},{"$f":"IF($A47=1,addvalues!B47)","v":945424},{"$f":"IF($A47=1,addvalues!F47)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A47=1,addvalues!C47)","v":"Help Desk::Call Center"},{"$f":"IF($A47=1,addvalues!G47)","v":"can't connect to SolidWorks license server"},"Help Desk::Call Center can't connect to SolidWorks license server",{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A47=1,VALUE(findword(UPPER($F47),UPPER(topicStrings!$B$16))),\"\")","v":0},3,7.666666666666667,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center can't connect to SolidWorks license server"]
[{"$f":"addvalues!A48","v":1},{"$f":"IF($A48=1,addvalues!B48)","v":945450},{"$f":"IF($A48=1,addvalues!F48)","v":""},{"$f":"IF($A48=1,addvalues!C48)","v":"Help Desk::Business Help"},{"$f":"IF($A48=1,addvalues!G48)","v":"Certificate needed for lab safety training"},"Help Desk::Business Help Certificate needed for lab safety training",{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A48=1,VALUE(findword(UPPER($F48),UPPER(topicStrings!$B$16))),\"\")","v":0},3,10.25,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Business Help Certificate needed for lab safety training"]
[{"$f":"addvalues!A49","v":1},{"$f":"IF($A49=1,addvalues!B49)","v":945475},{"$f":"IF($A49=1,addvalues!F49)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A49=1,addvalues!C49)","v":"Help Desk::Call Center"},{"$f":"IF($A49=1,addvalues!G49)","v":"trying to add signature in Apple Mail"},"Help Desk::Call Center trying to add signature in Apple Mail",{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A49=1,VALUE(findword(UPPER($F49),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center trying to add signature in Apple Mail"]
[{"$f":"addvalues!A50","v":1},{"$f":"IF($A50=1,addvalues!B50)","v":945477},{"$f":"IF($A50=1,addvalues!F50)","v":""},{"$f":"IF($A50=1,addvalues!C50)","v":"Help Desk::Call Center"},{"$f":"IF($A50=1,addvalues!G50)","v":"What's the difference between MIT Macbook and Best Buy's"},"Help Desk::Call Center What's the difference between MIT Macbook and Best Buy's",{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A50=1,VALUE(findword(UPPER($F50),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center What's the difference between MIT Macbook and Best Buy's"]
[{"$f":"addvalues!A51","v":1},{"$f":"IF($A51=1,addvalues!B51)","v":945486},{"$f":"IF($A51=1,addvalues!F51)","v":"MATHEMATICS, DEPARTMENT OF"},{"$f":"IF($A51=1,addvalues!C51)","v":"Help Desk::Service Center"},{"$f":"IF($A51=1,addvalues!G51)","v":"Computer screen broken"},"Help Desk::Service Center Computer screen broken",{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A51=1,VALUE(findword(UPPER($F51),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Computer screen broken"]
[{"$f":"addvalues!A52","v":1},{"$f":"IF($A52=1,addvalues!B52)","v":945505},{"$f":"IF($A52=1,addvalues!F52)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A52=1,addvalues!C52)","v":"Help Desk::Call Center"},{"$f":"IF($A52=1,addvalues!G52)","v":"Machine problem"},"Help Desk::Call Center Machine problem",{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A52=1,VALUE(findword(UPPER($F52),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center Machine problem"]
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[{"$f":"addvalues!A123","v":1},{"$f":"IF($A123=1,addvalues!B123)","v":946393},{"$f":"IF($A123=1,addvalues!F123)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A123=1,addvalues!C123)","v":"Help Desk::Business Help"},{"$f":"IF($A123=1,addvalues!G123)","v":"client can't post credit card charges SAPweb"},"Help Desk::Business Help client can't post credit card charges SAPweb",{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$4))),\"\")","v":5},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A123=1,VALUE(findword(UPPER($F123),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help client can't post credit card charges SAPweb"]
[{"$f":"addvalues!A124","v":1},{"$f":"IF($A124=1,addvalues!B124)","v":946396},{"$f":"IF($A124=1,addvalues!F124)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A124=1,addvalues!C124)","v":"Help Desk::Business Help"},{"$f":"IF($A124=1,addvalues!G124)","v":"Cannot access Time sheet"},"Help Desk::Business Help Cannot access Time sheet",{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A124=1,VALUE(findword(UPPER($F124),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Cannot access Time sheet"]
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[{"$f":"addvalues!A126","v":1},{"$f":"IF($A126=1,addvalues!B126)","v":946450},{"$f":"IF($A126=1,addvalues!F126)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A126=1,addvalues!C126)","v":"Help Desk::Call Center"},{"$f":"IF($A126=1,addvalues!G126)","v":"Dead Drop?"},"Help Desk::Call Center Dead Drop?",{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A126=1,VALUE(findword(UPPER($F126),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Dead Drop?"]
[{"$f":"addvalues!A127","v":1},{"$f":"IF($A127=1,addvalues!B127)","v":946451},{"$f":"IF($A127=1,addvalues!F127)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A127=1,addvalues!C127)","v":"Help Desk::Service Center"},{"$f":"IF($A127=1,addvalues!G127)","v":"CD Drive not functioning"},"Help Desk::Service Center CD Drive not functioning",{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A127=1,VALUE(findword(UPPER($F127),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center CD Drive not functioning"]
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[{"$f":"addvalues!A129","v":1},{"$f":"IF($A129=1,addvalues!B129)","v":946461},{"$f":"IF($A129=1,addvalues!F129)","v":""},{"$f":"IF($A129=1,addvalues!C129)","v":"Help Desk::Service Center"},{"$f":"IF($A129=1,addvalues!G129)","v":"DVD Drive Problem:  Machine very slow and hangs"},"Help Desk::Service Center DVD Drive Problem:  Machine very slow and hangs",{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A129=1,VALUE(findword(UPPER($F129),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center DVD Drive Problem:  Machine very slow and hangs"]
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[{"$f":"addvalues!A140","v":1},{"$f":"IF($A140=1,addvalues!B140)","v":946612},{"$f":"IF($A140=1,addvalues!F140)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A140=1,addvalues!C140)","v":"Help Desk::Call Center"},{"$f":"IF($A140=1,addvalues!G140)","v":"bulk DHCP assigments"},"Help Desk::Call Center bulk DHCP assigments",{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A140=1,VALUE(findword(UPPER($F140),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center bulk DHCP assigments"]
[{"$f":"addvalues!A141","v":1},{"$f":"IF($A141=1,addvalues!B141)","v":946619},{"$f":"IF($A141=1,addvalues!F141)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A141=1,addvalues!C141)","v":"Network::Requests"},{"$f":"IF($A141=1,addvalues!G141)","v":"Device Removed From Service"},"Network::Requests Device Removed From Service",{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A141=1,VALUE(findword(UPPER($F141),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests Device Removed From Service"]
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[{"$f":"addvalues!A145","v":1},{"$f":"IF($A145=1,addvalues!B145)","v":946666},{"$f":"IF($A145=1,addvalues!F145)","v":""},{"$f":"IF($A145=1,addvalues!C145)","v":"Help Desk::Business Help"},{"$f":"IF($A145=1,addvalues!G145)","v":"unable to post Credit Card charges"},"Help Desk::Business Help unable to post Credit Card charges",{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A145=1,VALUE(findword(UPPER($F145),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.25,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help unable to post Credit Card charges"]
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[{"$f":"addvalues!A151","v":1},{"$f":"IF($A151=1,addvalues!B151)","v":946715},{"$f":"IF($A151=1,addvalues!F151)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A151=1,addvalues!C151)","v":"Help Desk::Call Center"},{"$f":"IF($A151=1,addvalues!G151)","v":"unable to send messages with Thunderbird"},"Help Desk::Call Center unable to send messages with Thunderbird",{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A151=1,VALUE(findword(UPPER($F151),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center unable to send messages with Thunderbird"]
[{"$f":"addvalues!A152","v":1},{"$f":"IF($A152=1,addvalues!B152)","v":946726},{"$f":"IF($A152=1,addvalues!F152)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A152=1,addvalues!C152)","v":"Help Desk::Call Center"},{"$f":"IF($A152=1,addvalues!G152)","v":"how to find IP address on a Mac"},"Help Desk::Call Center how to find IP address on a Mac",{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A152=1,VALUE(findword(UPPER($F152),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center how to find IP address on a Mac"]
[{"$f":"addvalues!A153","v":1},{"$f":"IF($A153=1,addvalues!B153)","v":946731},{"$f":"IF($A153=1,addvalues!F153)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A153=1,addvalues!C153)","v":"Help Desk::Backup"},{"$f":"IF($A153=1,addvalues!G153)","v":"TSM node name locked"},"Help Desk::Backup TSM node name locked",{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A153=1,VALUE(findword(UPPER($F153),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup TSM node name locked"]
[{"$f":"addvalues!A154","v":1},{"$f":"IF($A154=1,addvalues!B154)","v":946735},{"$f":"IF($A154=1,addvalues!F154)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A154=1,addvalues!C154)","v":"Help Desk::Business Help"},{"$f":"IF($A154=1,addvalues!G154)","v":"Questions on Department Employee Directory table"},"Help Desk::Business Help Questions on Department Employee Directory table",{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A154=1,VALUE(findword(UPPER($F154),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Questions on Department Employee Directory table"]
[{"$f":"addvalues!A155","v":1},{"$f":"IF($A155=1,addvalues!B155)","v":946745},{"$f":"IF($A155=1,addvalues!F155)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A155=1,addvalues!C155)","v":"Help Desk::Business Help"},{"$f":"IF($A155=1,addvalues!G155)","v":"unable to verify June procard purchases"},"Help Desk::Business Help unable to verify June procard purchases",{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A155=1,VALUE(findword(UPPER($F155),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.25,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help unable to verify June procard purchases"]
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[{"$f":"addvalues!A159","v":1},{"$f":"IF($A159=1,addvalues!B159)","v":946760},{"$f":"IF($A159=1,addvalues!F159)","v":"FOREIGN LANGUAGES & LITERATURES SECTION"},{"$f":"IF($A159=1,addvalues!C159)","v":"Help Desk::Call Center"},{"$f":"IF($A159=1,addvalues!G159)","v":"ECAT3 is prompting for certs frequently"},"Help Desk::Call Center ECAT3 is prompting for certs frequently",{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A159=1,VALUE(findword(UPPER($F159),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.666666666666666,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center ECAT3 is prompting for certs frequently"]
[{"$f":"addvalues!A160","v":1},{"$f":"IF($A160=1,addvalues!B160)","v":946771},{"$f":"IF($A160=1,addvalues!F160)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A160=1,addvalues!C160)","v":"Help Desk::Call Center"},{"$f":"IF($A160=1,addvalues!G160)","v":"firefox prompting too many times"},"Help Desk::Call Center firefox prompting too many times",{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A160=1,VALUE(findword(UPPER($F160),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center firefox prompting too many times"]
[{"$f":"addvalues!A161","v":1},{"$f":"IF($A161=1,addvalues!B161)","v":946778},{"$f":"IF($A161=1,addvalues!F161)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A161=1,addvalues!C161)","v":"Help Desk::Call Center"},{"$f":"IF($A161=1,addvalues!G161)","v":"iPhone configuration"},"Help Desk::Call Center iPhone configuration",{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A161=1,VALUE(findword(UPPER($F161),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Hardware"," not sure yet",null,null,"Hardware","network","network","Help Desk::Call Center iPhone configuration"]
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[{"$f":"addvalues!A172","v":1},{"$f":"IF($A172=1,addvalues!B172)","v":946869},{"$f":"IF($A172=1,addvalues!F172)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A172=1,addvalues!C172)","v":"Help Desk::Call Center"},{"$f":"IF($A172=1,addvalues!G172)","v":"Adobe Question"},"Help Desk::Call Center Adobe Question",{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A172=1,VALUE(findword(UPPER($F172),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Adobe Question"]
[{"$f":"addvalues!A173","v":1},{"$f":"IF($A173=1,addvalues!B173)","v":946904},{"$f":"IF($A173=1,addvalues!F173)","v":"ANTHROPOLOGY PROGRAM"},{"$f":"IF($A173=1,addvalues!C173)","v":"Help Desk::Call Center"},{"$f":"IF($A173=1,addvalues!G173)","v":"vPN not responding"},"Help Desk::Call Center vPN not responding",{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A173=1,VALUE(findword(UPPER($F173),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center vPN not responding"]
[{"$f":"addvalues!A174","v":1},{"$f":"IF($A174=1,addvalues!B174)","v":946906},{"$f":"IF($A174=1,addvalues!F174)","v":"POLITICAL SCIENCE, DEPARTMENT OF"},{"$f":"IF($A174=1,addvalues!C174)","v":"Help Desk::Business Help"},{"$f":"IF($A174=1,addvalues!G174)","v":"Personnel number could not be determined - access to Direct Deposit"},"Help Desk::Business Help Personnel number could not be determined - access to Direct Deposit",{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A174=1,VALUE(findword(UPPER($F174),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Personnel number could not be determined - access to Direct Deposit"]
[{"$f":"addvalues!A175","v":1},{"$f":"IF($A175=1,addvalues!B175)","v":946917},{"$f":"IF($A175=1,addvalues!F175)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A175=1,addvalues!C175)","v":"Help Desk::Call Center"},{"$f":"IF($A175=1,addvalues!G175)","v":"Kerberos Tickets not being obtained"},"Help Desk::Call Center Kerberos Tickets not being obtained",{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A175=1,VALUE(findword(UPPER($F175),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Kerberos Tickets not being obtained"]
[{"$f":"addvalues!A176","v":1},{"$f":"IF($A176=1,addvalues!B176)","v":946920},{"$f":"IF($A176=1,addvalues!F176)","v":"ALUMNI ASSOCIATION"},{"$f":"IF($A176=1,addvalues!C176)","v":"Help Desk::Business Help"},{"$f":"IF($A176=1,addvalues!G176)","v":"cannot change a requisition"},"Help Desk::Business Help cannot change a requisition",{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A176=1,VALUE(findword(UPPER($F176),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help cannot change a requisition"]
[{"$f":"addvalues!A177","v":1},{"$f":"IF($A177=1,addvalues!B177)","v":946930},{"$f":"IF($A177=1,addvalues!F177)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A177=1,addvalues!C177)","v":"Help Desk::Call Center"},{"$f":"IF($A177=1,addvalues!G177)","v":"IP address request - ihhutch"},"Help Desk::Call Center IP address request - ihhutch",{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A177=1,VALUE(findword(UPPER($F177),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center IP address request - ihhutch"]
[{"$f":"addvalues!A178","v":1},{"$f":"IF($A178=1,addvalues!B178)","v":946934},{"$f":"IF($A178=1,addvalues!F178)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A178=1,addvalues!C178)","v":"Network::Requests"},{"$f":"IF($A178=1,addvalues!G178)","v":"RT Outgoing Email Failures"},"Network::Requests RT Outgoing Email Failures",{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A178=1,VALUE(findword(UPPER($F178),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.3333333333333333,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Network::Requests RT Outgoing Email Failures"]
[{"$f":"addvalues!A179","v":1},{"$f":"IF($A179=1,addvalues!B179)","v":946958},{"$f":"IF($A179=1,addvalues!F179)","v":"HOUSING, DEPARTMENT OF"},{"$f":"IF($A179=1,addvalues!C179)","v":"Help Desk::Call Center"},{"$f":"IF($A179=1,addvalues!G179)","v":"Cannot log into Citrix"},"Help Desk::Call Center Cannot log into Citrix",{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A179=1,VALUE(findword(UPPER($F179),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center Cannot log into Citrix"]
[{"$f":"addvalues!A180","v":1},{"$f":"IF($A180=1,addvalues!B180)","v":946963},{"$f":"IF($A180=1,addvalues!F180)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A180=1,addvalues!C180)","v":"Help Desk::Service Center"},{"$f":"IF($A180=1,addvalues!G180)","v":"Malware Infestation"},"Help Desk::Service Center Malware Infestation",{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$12))),\"\")","v":1},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A180=1,VALUE(findword(UPPER($F180),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","security","security","Help Desk::Service Center Malware Infestation"]
[{"$f":"addvalues!A181","v":1},{"$f":"IF($A181=1,addvalues!B181)","v":946964},{"$f":"IF($A181=1,addvalues!F181)","v":""},{"$f":"IF($A181=1,addvalues!C181)","v":"Help Desk::Call Center"},{"$f":"IF($A181=1,addvalues!G181)","v":"ATTN: POSSIBLE FRAUD FROM MIT"},"Help Desk::Call Center ATTN: POSSIBLE FRAUD FROM MIT",{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A181=1,VALUE(findword(UPPER($F181),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center ATTN: POSSIBLE FRAUD FROM MIT"]
[{"$f":"addvalues!A182","v":1},{"$f":"IF($A182=1,addvalues!B182)","v":946973},{"$f":"IF($A182=1,addvalues!F182)","v":""},{"$f":"IF($A182=1,addvalues!C182)","v":"Help Desk::Call Center"},{"$f":"IF($A182=1,addvalues!G182)","v":"Authorization error with SAPWeb Requisitioning function"},"Help Desk::Call Center Authorization error with SAPWeb Requisitioning function",{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A182=1,VALUE(findword(UPPER($F182),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Authorization error with SAPWeb Requisitioning function"]
[{"$f":"addvalues!A183","v":1},{"$f":"IF($A183=1,addvalues!B183)","v":946976},{"$f":"IF($A183=1,addvalues!F183)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A183=1,addvalues!C183)","v":"Help Desk::Athena"},{"$f":"IF($A183=1,addvalues!G183)","v":"New matlab release available?"},"Help Desk::Athena New matlab release available?",{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A183=1,VALUE(findword(UPPER($F183),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Athena New matlab release available?"]
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[{"$f":"addvalues!A200","v":1},{"$f":"IF($A200=1,addvalues!B200)","v":947409},{"$f":"IF($A200=1,addvalues!F200)","v":"SYSTEM DESIGN AND MANAGEMENT PROGRAM"},{"$f":"IF($A200=1,addvalues!C200)","v":"Help Desk::Call Center"},{"$f":"IF($A200=1,addvalues!G200)","v":"Oulook 2007"},"Help Desk::Call Center Oulook 2007",{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A200=1,VALUE(findword(UPPER($F200),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Oulook 2007"]
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[{"$f":"addvalues!A206","v":1},{"$f":"IF($A206=1,addvalues!B206)","v":947687},{"$f":"IF($A206=1,addvalues!F206)","v":""},{"$f":"IF($A206=1,addvalues!C206)","v":"Help Desk::Call Center"},{"$f":"IF($A206=1,addvalues!G206)","v":"URGENT: Getting blank plage for webmail.mit.edu"},"Help Desk::Call Center URGENT: Getting blank plage for webmail.mit.edu",{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A206=1,VALUE(findword(UPPER($F206),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center URGENT: Getting blank plage for webmail.mit.edu"]
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[{"$f":"addvalues!A209","v":1},{"$f":"IF($A209=1,addvalues!B209)","v":947718},{"$f":"IF($A209=1,addvalues!F209)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A209=1,addvalues!C209)","v":"Help Desk::Business Help"},{"$f":"IF($A209=1,addvalues!G209)","v":"Errors about Tax Withholding and Direct Deposit"},"Help Desk::Business Help Errors about Tax Withholding and Direct Deposit",{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A209=1,VALUE(findword(UPPER($F209),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Errors about Tax Withholding and Direct Deposit"]
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[{"$f":"addvalues!A248","v":1},{"$f":"IF($A248=1,addvalues!B248)","v":948867},{"$f":"IF($A248=1,addvalues!F248)","v":"CENTER FOR SPACE RESEARCH"},{"$f":"IF($A248=1,addvalues!C248)","v":"Help Desk::Call Center"},{"$f":"IF($A248=1,addvalues!G248)","v":"how to restore addresses deleted from Address Book"},"Help Desk::Call Center how to restore addresses deleted from Address Book",{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A248=1,VALUE(findword(UPPER($F248),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Call Center how to restore addresses deleted from Address Book"]
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[{"$f":"addvalues!A271","v":1},{"$f":"IF($A271=1,addvalues!B271)","v":949118},{"$f":"IF($A271=1,addvalues!F271)","v":""},{"$f":"IF($A271=1,addvalues!C271)","v":"Help Desk::Call Center"},{"$f":"IF($A271=1,addvalues!G271)","v":"Forgotten password"},"Help Desk::Call Center Forgotten password",{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A271=1,VALUE(findword(UPPER($F271),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center Forgotten password"]
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[{"$f":"addvalues!A274","v":1},{"$f":"IF($A274=1,addvalues!B274)","v":949145},{"$f":"IF($A274=1,addvalues!F274)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A274=1,addvalues!C274)","v":"Help Desk::Backup"},{"$f":"IF($A274=1,addvalues!G274)","v":"TSM is down-level"},"Help Desk::Backup TSM is down-level",{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A274=1,VALUE(findword(UPPER($F274),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup TSM is down-level"]
[{"$f":"addvalues!A275","v":1},{"$f":"IF($A275=1,addvalues!B275)","v":949152},{"$f":"IF($A275=1,addvalues!F275)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A275=1,addvalues!C275)","v":"Help Desk::Service Center"},{"$f":"IF($A275=1,addvalues!G275)","v":"laptop repair"},"Help Desk::Service Center laptop repair",{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A275=1,VALUE(findword(UPPER($F275),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center laptop repair"]
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[{"$f":"addvalues!A281","v":1},{"$f":"IF($A281=1,addvalues!B281)","v":949235},{"$f":"IF($A281=1,addvalues!F281)","v":"PROGRAM IN MEDIA ARTS AND SCIENCES"},{"$f":"IF($A281=1,addvalues!C281)","v":"Help Desk::Call Center"},{"$f":"IF($A281=1,addvalues!G281)","v":"Visiting student status"},"Help Desk::Call Center Visiting student status",{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A281=1,VALUE(findword(UPPER($F281),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Visiting student status"]
[{"$f":"addvalues!A282","v":1},{"$f":"IF($A282=1,addvalues!B282)","v":949244},{"$f":"IF($A282=1,addvalues!F282)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A282=1,addvalues!C282)","v":"Help Desk::Call Center"},{"$f":"IF($A282=1,addvalues!G282)","v":"Trouble accessing ecat3"},"Help Desk::Call Center Trouble accessing ecat3",{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A282=1,VALUE(findword(UPPER($F282),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Trouble accessing ecat3"]
[{"$f":"addvalues!A283","v":1},{"$f":"IF($A283=1,addvalues!B283)","v":949252},{"$f":"IF($A283=1,addvalues!F283)","v":"LAB FOR MANUFACTURING & PRODUCTIVITY"},{"$f":"IF($A283=1,addvalues!C283)","v":"Help Desk::Call Center"},{"$f":"IF($A283=1,addvalues!G283)","v":"Two Questions"},"Help Desk::Call Center Two Questions",{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A283=1,VALUE(findword(UPPER($F283),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Two Questions"]
[{"$f":"addvalues!A284","v":1},{"$f":"IF($A284=1,addvalues!B284)","v":949253},{"$f":"IF($A284=1,addvalues!F284)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A284=1,addvalues!C284)","v":"Help Desk::Call Center"},{"$f":"IF($A284=1,addvalues!G284)","v":"Certificates being prompted repeatedly"},"Help Desk::Call Center Certificates being prompted repeatedly",{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A284=1,VALUE(findword(UPPER($F284),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificates being prompted repeatedly"]
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[{"$f":"addvalues!A295","v":1},{"$f":"IF($A295=1,addvalues!B295)","v":949350},{"$f":"IF($A295=1,addvalues!F295)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A295=1,addvalues!C295)","v":"Help Desk::Business Help"},{"$f":"IF($A295=1,addvalues!G295)","v":"Unknown error when requesting visitor parking"},"Help Desk::Business Help Unknown error when requesting visitor parking",{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A295=1,VALUE(findword(UPPER($F295),UPPER(topicStrings!$B$16))),\"\")","v":0},3,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Unknown error when requesting visitor parking"]
[{"$f":"addvalues!A296","v":1},{"$f":"IF($A296=1,addvalues!B296)","v":949356},{"$f":"IF($A296=1,addvalues!F296)","v":""},{"$f":"IF($A296=1,addvalues!C296)","v":"Help Desk::Call Center"},{"$f":"IF($A296=1,addvalues!G296)","v":"VirusScan Download"},"Help Desk::Call Center VirusScan Download",{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A296=1,VALUE(findword(UPPER($F296),UPPER(topicStrings!$B$16))),\"\")","v":0},2,11.666666666666666,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center VirusScan Download"]
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[{"$f":"addvalues!A298","v":1},{"$f":"IF($A298=1,addvalues!B298)","v":949388},{"$f":"IF($A298=1,addvalues!F298)","v":"LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF"},{"$f":"IF($A298=1,addvalues!C298)","v":"Help Desk::Call Center"},{"$f":"IF($A298=1,addvalues!G298)","v":"Connect to Stata Center by iPhone"},"Help Desk::Call Center Connect to Stata Center by iPhone",{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A298=1,VALUE(findword(UPPER($F298),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Help Desk::Call Center Connect to Stata Center by iPhone"]
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[{"$f":"addvalues!A325","v":1},{"$f":"IF($A325=1,addvalues!B325)","v":949894},{"$f":"IF($A325=1,addvalues!F325)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A325=1,addvalues!C325)","v":"Help Desk::Call Center"},{"$f":"IF($A325=1,addvalues!G325)","v":"Can't reach Certificate site,"},"Help Desk::Call Center Can't reach Certificate site,",{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A325=1,VALUE(findword(UPPER($F325),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Can't reach Certificate site,"]
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[{"$f":"addvalues!A327","v":1},{"$f":"IF($A327=1,addvalues!B327)","v":949992},{"$f":"IF($A327=1,addvalues!F327)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A327=1,addvalues!C327)","v":"Help Desk::Call Center"},{"$f":"IF($A327=1,addvalues!G327)","v":"Network Connectivitiy - Static IP/DHCP"},"Help Desk::Call Center Network Connectivitiy - Static IP/DHCP",{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$8))),\"\")","v":4},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A327=1,VALUE(findword(UPPER($F327),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Network Connectivitiy - Static IP/DHCP"]
[{"$f":"addvalues!A328","v":1},{"$f":"IF($A328=1,addvalues!B328)","v":949996},{"$f":"IF($A328=1,addvalues!F328)","v":"PICOWER CENTER FOR LEARNING AND MEMORY"},{"$f":"IF($A328=1,addvalues!C328)","v":"Help Desk::Business Help"},{"$f":"IF($A328=1,addvalues!G328)","v":"SAPweb problem"},"Help Desk::Business Help SAPweb problem",{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A328=1,VALUE(findword(UPPER($F328),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAPweb problem"]
[{"$f":"addvalues!A329","v":1},{"$f":"IF($A329=1,addvalues!B329)","v":949997},{"$f":"IF($A329=1,addvalues!F329)","v":"DEAN FOR STUDENT LIFE"},{"$f":"IF($A329=1,addvalues!C329)","v":"Help Desk::Business Help"},{"$f":"IF($A329=1,addvalues!G329)","v":"getting the wrong requisitions to be approved"},"Help Desk::Business Help getting the wrong requisitions to be approved",{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A329=1,VALUE(findword(UPPER($F329),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help getting the wrong requisitions to be approved"]
[{"$f":"addvalues!A330","v":1},{"$f":"IF($A330=1,addvalues!B330)","v":950008},{"$f":"IF($A330=1,addvalues!F330)","v":"MIT PRESS"},{"$f":"IF($A330=1,addvalues!C330)","v":"Help Desk::Service Center"},{"$f":"IF($A330=1,addvalues!G330)","v":"T61 with possible hard drive problems"},"Help Desk::Service Center T61 with possible hard drive problems",{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A330=1,VALUE(findword(UPPER($F330),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.75,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center T61 with possible hard drive problems"]
[{"$f":"addvalues!A331","v":1},{"$f":"IF($A331=1,addvalues!B331)","v":950016},{"$f":"IF($A331=1,addvalues!F331)","v":""},{"$f":"IF($A331=1,addvalues!C331)","v":"Help Desk::Call Center"},{"$f":"IF($A331=1,addvalues!G331)","v":"Complaint about Brightmail opt-out"},"Help Desk::Call Center Complaint about Brightmail opt-out",{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A331=1,VALUE(findword(UPPER($F331),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Complaint about Brightmail opt-out"]
[{"$f":"addvalues!A332","v":1},{"$f":"IF($A332=1,addvalues!B332)","v":950017},{"$f":"IF($A332=1,addvalues!F332)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A332=1,addvalues!C332)","v":"Help Desk::Service Center"},{"$f":"IF($A332=1,addvalues!G332)","v":"Wants docs off of a floppy"},"Help Desk::Service Center Wants docs off of a floppy",{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A332=1,VALUE(findword(UPPER($F332),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Wants docs off of a floppy"]
[{"$f":"addvalues!A333","v":1},{"$f":"IF($A333=1,addvalues!B333)","v":950021},{"$f":"IF($A333=1,addvalues!F333)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A333=1,addvalues!C333)","v":"Help Desk::Call Center"},{"$f":"IF($A333=1,addvalues!G333)","v":"Having trouble getting my personal certificate"},"Help Desk::Call Center Having trouble getting my personal certificate",{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A333=1,VALUE(findword(UPPER($F333),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Having trouble getting my personal certificate"]
[{"$f":"addvalues!A334","v":1},{"$f":"IF($A334=1,addvalues!B334)","v":950029},{"$f":"IF($A334=1,addvalues!F334)","v":"DIVISION OF COMPARATIVE MEDICINE"},{"$f":"IF($A334=1,addvalues!C334)","v":"Help Desk::Call Center"},{"$f":"IF($A334=1,addvalues!G334)","v":"No access to sapwebss"},"Help Desk::Call Center No access to sapwebss",{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A334=1,VALUE(findword(UPPER($F334),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center No access to sapwebss"]
[{"$f":"addvalues!A335","v":1},{"$f":"IF($A335=1,addvalues!B335)","v":950044},{"$f":"IF($A335=1,addvalues!F335)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A335=1,addvalues!C335)","v":"Help Desk::Call Center"},{"$f":"IF($A335=1,addvalues!G335)","v":"need access to server closet adjacent to w20-575"},"Help Desk::Call Center need access to server closet adjacent to w20-575",{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A335=1,VALUE(findword(UPPER($F335),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center need access to server closet adjacent to w20-575"]
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[{"$f":"addvalues!A343","v":1},{"$f":"IF($A343=1,addvalues!B343)","v":950179},{"$f":"IF($A343=1,addvalues!F343)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A343=1,addvalues!C343)","v":"Help Desk::Call Center"},{"$f":"IF($A343=1,addvalues!G343)","v":"XWIN32 license renewal"},"Help Desk::Call Center XWIN32 license renewal",{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A343=1,VALUE(findword(UPPER($F343),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center XWIN32 license renewal"]
[{"$f":"addvalues!A344","v":1},{"$f":"IF($A344=1,addvalues!B344)","v":950189},{"$f":"IF($A344=1,addvalues!F344)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A344=1,addvalues!C344)","v":"Network::Requests"},{"$f":"IF($A344=1,addvalues!G344)","v":"IP address requests for OC19"},"Network::Requests IP address requests for OC19",{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A344=1,VALUE(findword(UPPER($F344),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests IP address requests for OC19"]
[{"$f":"addvalues!A345","v":1},{"$f":"IF($A345=1,addvalues!B345)","v":950194},{"$f":"IF($A345=1,addvalues!F345)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A345=1,addvalues!C345)","v":"Help Desk::Call Center"},{"$f":"IF($A345=1,addvalues!G345)","v":"Help changing password and installing certificates"},"Help Desk::Call Center Help changing password and installing certificates",{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A345=1,VALUE(findword(UPPER($F345),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.75,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Help changing password and installing certificates"]
[{"$f":"addvalues!A346","v":1},{"$f":"IF($A346=1,addvalues!B346)","v":950195},{"$f":"IF($A346=1,addvalues!F346)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A346=1,addvalues!C346)","v":"Help Desk::Call Center"},{"$f":"IF($A346=1,addvalues!G346)","v":"Prompted for pw on cert test page"},"Help Desk::Call Center Prompted for pw on cert test page",{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A346=1,VALUE(findword(UPPER($F346),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8.6666666666666661,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Prompted for pw on cert test page"]
[{"$f":"addvalues!A347","v":1},{"$f":"IF($A347=1,addvalues!B347)","v":950209},{"$f":"IF($A347=1,addvalues!F347)","v":""},{"$f":"IF($A347=1,addvalues!C347)","v":"Help Desk::Call Center"},{"$f":"IF($A347=1,addvalues!G347)","v":"help with installing vmfusion"},"Help Desk::Call Center help with installing vmfusion",{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A347=1,VALUE(findword(UPPER($F347),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center help with installing vmfusion"]
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[{"$f":"addvalues!A349","v":1},{"$f":"IF($A349=1,addvalues!B349)","v":950215},{"$f":"IF($A349=1,addvalues!F349)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A349=1,addvalues!C349)","v":"Help Desk::Call Center"},{"$f":"IF($A349=1,addvalues!G349)","v":"Assistance with changing password"},"Help Desk::Call Center Assistance with changing password",{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A349=1,VALUE(findword(UPPER($F349),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center Assistance with changing password"]
[{"$f":"addvalues!A350","v":1},{"$f":"IF($A350=1,addvalues!B350)","v":950236},{"$f":"IF($A350=1,addvalues!F350)","v":"RESEARCH LABORATORY OF ELECTRONICS"},{"$f":"IF($A350=1,addvalues!C350)","v":"Help Desk::Service Center"},{"$f":"IF($A350=1,addvalues!G350)","v":"Swapping out hard drive"},"Help Desk::Service Center Swapping out hard drive",{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A350=1,VALUE(findword(UPPER($F350),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Swapping out hard drive"]
[{"$f":"addvalues!A351","v":1},{"$f":"IF($A351=1,addvalues!B351)","v":950239},{"$f":"IF($A351=1,addvalues!F351)","v":""},{"$f":"IF($A351=1,addvalues!C351)","v":"Network::Requests"},{"$f":"IF($A351=1,addvalues!G351)","v":"07/11/09 NA736-11 Planned Network Maintenance - Boston MA, Providence RI, and Worcester MA LV-1CH"},"Network::Requests 07/11/09 NA736-11 Planned Network Maintenance - Boston MA, Providence RI, and Worcester MA LV-1CH",{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A351=1,VALUE(findword(UPPER($F351),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests 07/11/09 NA736-11 Planned Network Maintenance - Boston MA, Providence RI, and Worcester MA LV-1CH"]
[{"$f":"addvalues!A352","v":1},{"$f":"IF($A352=1,addvalues!B352)","v":950265},{"$f":"IF($A352=1,addvalues!F352)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A352=1,addvalues!C352)","v":"Help Desk::Call Center"},{"$f":"IF($A352=1,addvalues!G352)","v":"SAPGui Kerberos error"},"Help Desk::Call Center SAPGui Kerberos error",{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A352=1,VALUE(findword(UPPER($F352),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.3333333333333339,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center SAPGui Kerberos error"]
[{"$f":"addvalues!A353","v":1},{"$f":"IF($A353=1,addvalues!B353)","v":950268},{"$f":"IF($A353=1,addvalues!F353)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A353=1,addvalues!C353)","v":"Network::Requests"},{"$f":"IF($A353=1,addvalues!G353)","v":"Share with .htaccess.mit not accessible"},"Network::Requests Share with .htaccess.mit not accessible",{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A353=1,VALUE(findword(UPPER($F353),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","web","web","Network::Requests Share with .htaccess.mit not accessible"]
[{"$f":"addvalues!A354","v":1},{"$f":"IF($A354=1,addvalues!B354)","v":950290},{"$f":"IF($A354=1,addvalues!F354)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A354=1,addvalues!C354)","v":"Help Desk::Call Center"},{"$f":"IF($A354=1,addvalues!G354)","v":"Wireless access point"},"Help Desk::Call Center Wireless access point",{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A354=1,VALUE(findword(UPPER($F354),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center Wireless access point"]
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[{"$f":"addvalues!A356","v":1},{"$f":"IF($A356=1,addvalues!B356)","v":950311},{"$f":"IF($A356=1,addvalues!F356)","v":"CAREER DEVELOPMENT"},{"$f":"IF($A356=1,addvalues!C356)","v":"Help Desk::Call Center"},{"$f":"IF($A356=1,addvalues!G356)","v":"keychain and privilege issues"},"Help Desk::Call Center keychain and privilege issues",{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A356=1,VALUE(findword(UPPER($F356),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Help Desk::Call Center keychain and privilege issues"]
[{"$f":"addvalues!A357","v":1},{"$f":"IF($A357=1,addvalues!B357)","v":950325},{"$f":"IF($A357=1,addvalues!F357)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A357=1,addvalues!C357)","v":"Help Desk::Call Center"},{"$f":"IF($A357=1,addvalues!G357)","v":"repeated certificate auth required"},"Help Desk::Call Center repeated certificate auth required",{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A357=1,VALUE(findword(UPPER($F357),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center repeated certificate auth required"]
[{"$f":"addvalues!A358","v":1},{"$f":"IF($A358=1,addvalues!B358)","v":950332},{"$f":"IF($A358=1,addvalues!F358)","v":"COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE"},{"$f":"IF($A358=1,addvalues!C358)","v":"Help Desk::Business Help"},{"$f":"IF($A358=1,addvalues!G358)","v":"sapweb error"},"Help Desk::Business Help sapweb error",{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A358=1,VALUE(findword(UPPER($F358),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help sapweb error"]
[{"$f":"addvalues!A359","v":1},{"$f":"IF($A359=1,addvalues!B359)","v":950336},{"$f":"IF($A359=1,addvalues!F359)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A359=1,addvalues!C359)","v":"Help Desk::Call Center"},{"$f":"IF($A359=1,addvalues!G359)","v":"MATLAB/VPN Issue"},"Help Desk::Call Center MATLAB/VPN Issue",{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A359=1,VALUE(findword(UPPER($F359),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center MATLAB/VPN Issue"]
[{"$f":"addvalues!A360","v":1},{"$f":"IF($A360=1,addvalues!B360)","v":950338},{"$f":"IF($A360=1,addvalues!F360)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A360=1,addvalues!C360)","v":"Help Desk::Call Center"},{"$f":"IF($A360=1,addvalues!G360)","v":"tektronix  printer can not print lables : mismatch media error"},"Help Desk::Call Center tektronix  printer can not print lables : mismatch media error",{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A360=1,VALUE(findword(UPPER($F360),UPPER(topicStrings!$B$16))),\"\")","v":0},1,10,"Printing",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center tektronix  printer can not print lables : mismatch media error"]
[{"$f":"addvalues!A361","v":1},{"$f":"IF($A361=1,addvalues!B361)","v":950340},{"$f":"IF($A361=1,addvalues!F361)","v":"CENTER FOR TRANSPORTATION & LOGISTICS"},{"$f":"IF($A361=1,addvalues!C361)","v":"Edtech::Stellar"},{"$f":"IF($A361=1,addvalues!G361)","v":"Note associated with Site Created for mz_530"},"Edtech::Stellar Note associated with Site Created for mz_530",{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A361=1,VALUE(findword(UPPER($F361),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services","services","Services","Edtech::Stellar Note associated with Site Created for mz_530"]
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[{"$f":"addvalues!A364","v":1},{"$f":"IF($A364=1,addvalues!B364)","v":950360},{"$f":"IF($A364=1,addvalues!F364)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A364=1,addvalues!C364)","v":"Help Desk::Call Center"},{"$f":"IF($A364=1,addvalues!G364)","v":"help with thunderbird"},"Help Desk::Call Center help with thunderbird",{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A364=1,VALUE(findword(UPPER($F364),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center help with thunderbird"]
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[{"$f":"addvalues!A366","v":1},{"$f":"IF($A366=1,addvalues!B366)","v":950378},{"$f":"IF($A366=1,addvalues!F366)","v":"DAPER ADMINISTRATION"},{"$f":"IF($A366=1,addvalues!C366)","v":"Help Desk::Call Center"},{"$f":"IF($A366=1,addvalues!G366)","v":"problems with Fetch and directory creation"},"Help Desk::Call Center problems with Fetch and directory creation",{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A366=1,VALUE(findword(UPPER($F366),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problems with Fetch and directory creation"]
[{"$f":"addvalues!A367","v":1},{"$f":"IF($A367=1,addvalues!B367)","v":950421},{"$f":"IF($A367=1,addvalues!F367)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A367=1,addvalues!C367)","v":"Help Desk::Call Center"},{"$f":"IF($A367=1,addvalues!G367)","v":"affiliate id card via internet"},"Help Desk::Call Center affiliate id card via internet",{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A367=1,VALUE(findword(UPPER($F367),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center affiliate id card via internet"]
[{"$f":"addvalues!A368","v":1},{"$f":"IF($A368=1,addvalues!B368)","v":950422},{"$f":"IF($A368=1,addvalues!F368)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A368=1,addvalues!C368)","v":"Help Desk::Call Center"},{"$f":"IF($A368=1,addvalues!G368)","v":"Problem with wireless registration"},"Help Desk::Call Center Problem with wireless registration",{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A368=1,VALUE(findword(UPPER($F368),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Problem with wireless registration"]
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[{"$f":"addvalues!A395","v":1},{"$f":"IF($A395=1,addvalues!B395)","v":950703},{"$f":"IF($A395=1,addvalues!F395)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A395=1,addvalues!C395)","v":"Help Desk::Call Center"},{"$f":"IF($A395=1,addvalues!G395)","v":"[istweb] IS&T Web GENERAL COMMENT: Can't get on my remote desktop"},"Help Desk::Call Center [istweb] IS&T Web GENERAL COMMENT: Can't get on my remote desktop",{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A395=1,VALUE(findword(UPPER($F395),UPPER(topicStrings!$B$16))),\"\")","v":1},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::Call Center [istweb] IS&T Web GENERAL COMMENT: Can't get on my remote desktop"]
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[{"$f":"addvalues!A397","v":1},{"$f":"IF($A397=1,addvalues!B397)","v":950711},{"$f":"IF($A397=1,addvalues!F397)","v":""},{"$f":"IF($A397=1,addvalues!C397)","v":"Help Desk::Call Center"},{"$f":"IF($A397=1,addvalues!G397)","v":"E-mail outage"},"Help Desk::Call Center E-mail outage",{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A397=1,VALUE(findword(UPPER($F397),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center E-mail outage"]
[{"$f":"addvalues!A398","v":1},{"$f":"IF($A398=1,addvalues!B398)","v":950718},{"$f":"IF($A398=1,addvalues!F398)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A398=1,addvalues!C398)","v":"Help Desk::Call Center"},{"$f":"IF($A398=1,addvalues!G398)","v":"Remote access problem"},"Help Desk::Call Center Remote access problem",{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A398=1,VALUE(findword(UPPER($F398),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Remote access problem"]
[{"$f":"addvalues!A399","v":1},{"$f":"IF($A399=1,addvalues!B399)","v":950721},{"$f":"IF($A399=1,addvalues!F399)","v":""},{"$f":"IF($A399=1,addvalues!C399)","v":"Help Desk::Call Center"},{"$f":"IF($A399=1,addvalues!G399)","v":"Can't connect to my Remote Desktop from home to MIT"},"Help Desk::Call Center Can't connect to my Remote Desktop from home to MIT",{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A399=1,VALUE(findword(UPPER($F399),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Can't connect to my Remote Desktop from home to MIT"]
[{"$f":"addvalues!A400","v":1},{"$f":"IF($A400=1,addvalues!B400)","v":950726},{"$f":"IF($A400=1,addvalues!F400)","v":""},{"$f":"IF($A400=1,addvalues!C400)","v":"Help Desk::Call Center"},{"$f":"IF($A400=1,addvalues!G400)","v":"new Symantec SPAM service"},"Help Desk::Call Center new Symantec SPAM service",{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A400=1,VALUE(findword(UPPER($F400),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center new Symantec SPAM service"]
[{"$f":"addvalues!A401","v":1},{"$f":"IF($A401=1,addvalues!B401)","v":950743},{"$f":"IF($A401=1,addvalues!F401)","v":"SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"},{"$f":"IF($A401=1,addvalues!C401)","v":"Help Desk::Call Center"},{"$f":"IF($A401=1,addvalues!G401)","v":"urgent question from carl paris"},"Help Desk::Call Center urgent question from carl paris",{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A401=1,VALUE(findword(UPPER($F401),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center urgent question from carl paris"]
[{"$f":"addvalues!A402","v":1},{"$f":"IF($A402=1,addvalues!B402)","v":950903},{"$f":"IF($A402=1,addvalues!F402)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A402=1,addvalues!C402)","v":"Help Desk::Call Center"},{"$f":"IF($A402=1,addvalues!G402)","v":"MIT Certificate - My browser failed to generate a key"},"Help Desk::Call Center MIT Certificate - My browser failed to generate a key",{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A402=1,VALUE(findword(UPPER($F402),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center MIT Certificate - My browser failed to generate a key"]
[{"$f":"addvalues!A403","v":1},{"$f":"IF($A403=1,addvalues!B403)","v":950917},{"$f":"IF($A403=1,addvalues!F403)","v":"COMP SCI & ARTIFICIAL INTELLIGENCE LAB"},{"$f":"IF($A403=1,addvalues!C403)","v":"Help Desk::Call Center"},{"$f":"IF($A403=1,addvalues!G403)","v":"imap or pop3"},"Help Desk::Call Center imap or pop3",{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A403=1,VALUE(findword(UPPER($F403),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center imap or pop3"]
[{"$f":"addvalues!A404","v":1},{"$f":"IF($A404=1,addvalues!B404)","v":950938},{"$f":"IF($A404=1,addvalues!F404)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A404=1,addvalues!C404)","v":"Network::Requests"},{"$f":"IF($A404=1,addvalues!G404)","v":"Fw: 1 G Ethernet Connection B 68 - Router Connection on MIT NET"},"Network::Requests Fw: 1 G Ethernet Connection B 68 - Router Connection on MIT NET",{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$8))),\"\")","v":4},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A404=1,VALUE(findword(UPPER($F404),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests Fw: 1 G Ethernet Connection B 68 - Router Connection on MIT NET"]
[{"$f":"addvalues!A405","v":1},{"$f":"IF($A405=1,addvalues!B405)","v":951050},{"$f":"IF($A405=1,addvalues!F405)","v":""},{"$f":"IF($A405=1,addvalues!C405)","v":"Help Desk::Call Center"},{"$f":"IF($A405=1,addvalues!G405)","v":"Certificates troubles"},"Help Desk::Call Center Certificates troubles",{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A405=1,VALUE(findword(UPPER($F405),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificates troubles"]
[{"$f":"addvalues!A406","v":1},{"$f":"IF($A406=1,addvalues!B406)","v":951055},{"$f":"IF($A406=1,addvalues!F406)","v":""},{"$f":"IF($A406=1,addvalues!C406)","v":"Help Desk::Call Center"},{"$f":"IF($A406=1,addvalues!G406)","v":"can not get personal MIT certificate"},"Help Desk::Call Center can not get personal MIT certificate",{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A406=1,VALUE(findword(UPPER($F406),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center can not get personal MIT certificate"]
[{"$f":"addvalues!A407","v":1},{"$f":"IF($A407=1,addvalues!B407)","v":951085},{"$f":"IF($A407=1,addvalues!F407)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A407=1,addvalues!C407)","v":"Help Desk::Call Center"},{"$f":"IF($A407=1,addvalues!G407)","v":"Room Phone Number"},"Help Desk::Call Center Room Phone Number",{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$15))),\"\")","v":1},{"$f":"IF(A407=1,VALUE(findword(UPPER($F407),UPPER(topicStrings!$B$16))),\"\")","v":0},1,14,"Telephone",0," not sure yet","Telephone",null,null,"Telephone",null,"Telephone","Help Desk::Call Center Room Phone Number"]
[{"$f":"addvalues!A408","v":1},{"$f":"IF($A408=1,addvalues!B408)","v":951133},{"$f":"IF($A408=1,addvalues!F408)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A408=1,addvalues!C408)","v":"Help Desk::Service Center"},{"$f":"IF($A408=1,addvalues!G408)","v":"[istweb] malware"},"Help Desk::Service Center [istweb] malware",{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$12))),\"\")","v":1},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A408=1,VALUE(findword(UPPER($F408),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","security","security","Help Desk::Service Center [istweb] malware"]
[{"$f":"addvalues!A409","v":1},{"$f":"IF($A409=1,addvalues!B409)","v":951146},{"$f":"IF($A409=1,addvalues!F409)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A409=1,addvalues!C409)","v":"Help Desk::Call Center"},{"$f":"IF($A409=1,addvalues!G409)","v":"Flooding in 48-209"},"Help Desk::Call Center Flooding in 48-209",{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A409=1,VALUE(findword(UPPER($F409),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Flooding in 48-209"]
[{"$f":"addvalues!A410","v":1},{"$f":"IF($A410=1,addvalues!B410)","v":951151},{"$f":"IF($A410=1,addvalues!F410)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A410=1,addvalues!C410)","v":"Help Desk::Call Center"},{"$f":"IF($A410=1,addvalues!G410)","v":"Tech Time Not working"},"Help Desk::Call Center Tech Time Not working",{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A410=1,VALUE(findword(UPPER($F410),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Tech Time Not working"]
[{"$f":"addvalues!A411","v":1},{"$f":"IF($A411=1,addvalues!B411)","v":951156},{"$f":"IF($A411=1,addvalues!F411)","v":""},{"$f":"IF($A411=1,addvalues!C411)","v":"Help Desk::Presales"},{"$f":"IF($A411=1,addvalues!G411)","v":"Friend of incoming freshman wants to talk about windows computers"},"Help Desk::Presales Friend of incoming freshman wants to talk about windows computers",{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A411=1,VALUE(findword(UPPER($F411),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware","hardware","hardware","Help Desk::Presales Friend of incoming freshman wants to talk about windows computers"]
[{"$f":"addvalues!A412","v":1},{"$f":"IF($A412=1,addvalues!B412)","v":951167},{"$f":"IF($A412=1,addvalues!F412)","v":"VICE PRESIDENT FOR FINANCE"},{"$f":"IF($A412=1,addvalues!C412)","v":"Help Desk::Call Center"},{"$f":"IF($A412=1,addvalues!G412)","v":"pls help tech time down at NE49"},"Help Desk::Call Center pls help tech time down at NE49",{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A412=1,VALUE(findword(UPPER($F412),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center pls help tech time down at NE49"]
[{"$f":"addvalues!A413","v":1},{"$f":"IF($A413=1,addvalues!B413)","v":951173},{"$f":"IF($A413=1,addvalues!F413)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A413=1,addvalues!C413)","v":"Help Desk::Service Center"},{"$f":"IF($A413=1,addvalues!G413)","v":"client is getting a 192 wireless address in Building 13-2025"},"Help Desk::Service Center client is getting a 192 wireless address in Building 13-2025",{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A413=1,VALUE(findword(UPPER($F413),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.3333333333333335,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Service Center client is getting a 192 wireless address in Building 13-2025"]
[{"$f":"addvalues!A414","v":1},{"$f":"IF($A414=1,addvalues!B414)","v":951179},{"$f":"IF($A414=1,addvalues!F414)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A414=1,addvalues!C414)","v":"Help Desk::Call Center"},{"$f":"IF($A414=1,addvalues!G414)","v":"Likes new IST site but can't find the autoresponder"},"Help Desk::Call Center Likes new IST site but can't find the autoresponder",{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A414=1,VALUE(findword(UPPER($F414),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Likes new IST site but can't find the autoresponder"]
[{"$f":"addvalues!A415","v":1},{"$f":"IF($A415=1,addvalues!B415)","v":951185},{"$f":"IF($A415=1,addvalues!F415)","v":""},{"$f":"IF($A415=1,addvalues!C415)","v":"Help Desk::Call Center"},{"$f":"IF($A415=1,addvalues!G415)","v":"Fwd: Time to Renew: Secure Web Services require MIT personal certificates"},"Help Desk::Call Center Fwd: Time to Renew: Secure Web Services require MIT personal certificates",{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A415=1,VALUE(findword(UPPER($F415),UPPER(topicStrings!$B$16))),\"\")","v":1},4,10.375,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Fwd: Time to Renew: Secure Web Services require MIT personal certificates"]
[{"$f":"addvalues!A416","v":1},{"$f":"IF($A416=1,addvalues!B416)","v":951206},{"$f":"IF($A416=1,addvalues!F416)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A416=1,addvalues!C416)","v":"Help Desk::Call Center"},{"$f":"IF($A416=1,addvalues!G416)","v":"Problem creating meeting in TechTime"},"Help Desk::Call Center Problem creating meeting in TechTime",{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A416=1,VALUE(findword(UPPER($F416),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Problem creating meeting in TechTime"]
[{"$f":"addvalues!A417","v":1},{"$f":"IF($A417=1,addvalues!B417)","v":951212},{"$f":"IF($A417=1,addvalues!F417)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A417=1,addvalues!C417)","v":"Help Desk::Call Center"},{"$f":"IF($A417=1,addvalues!G417)","v":"Unable to logon"},"Help Desk::Call Center Unable to logon",{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A417=1,VALUE(findword(UPPER($F417),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Unable to logon"]
[{"$f":"addvalues!A418","v":1},{"$f":"IF($A418=1,addvalues!B418)","v":951237},{"$f":"IF($A418=1,addvalues!F418)","v":"ADMINISTRATIVE SERVICES:CHEM E/M S & E"},{"$f":"IF($A418=1,addvalues!C418)","v":"Help Desk::Business Help"},{"$f":"IF($A418=1,addvalues!G418)","v":"SapWeb help, cost collector lookup"},"Help Desk::Business Help SapWeb help, cost collector lookup",{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A418=1,VALUE(findword(UPPER($F418),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SapWeb help, cost collector lookup"]
[{"$f":"addvalues!A419","v":1},{"$f":"IF($A419=1,addvalues!B419)","v":951243},{"$f":"IF($A419=1,addvalues!F419)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A419=1,addvalues!C419)","v":"Help Desk::Call Center"},{"$f":"IF($A419=1,addvalues!G419)","v":"Possible virus infection"},"Help Desk::Call Center Possible virus infection",{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A419=1,VALUE(findword(UPPER($F419),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.3333333333333339,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center Possible virus infection"]
[{"$f":"addvalues!A420","v":1},{"$f":"IF($A420=1,addvalues!B420)","v":951244},{"$f":"IF($A420=1,addvalues!F420)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A420=1,addvalues!C420)","v":"Help Desk::Customercare"},{"$f":"IF($A420=1,addvalues!G420)","v":"survey feedback about 945060"},"Help Desk::Customercare survey feedback about 945060",{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A420=1,VALUE(findword(UPPER($F420),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 945060"]
[{"$f":"addvalues!A421","v":1},{"$f":"IF($A421=1,addvalues!B421)","v":951246},{"$f":"IF($A421=1,addvalues!F421)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A421=1,addvalues!C421)","v":"Network::Requests"},{"$f":"IF($A421=1,addvalues!G421)","v":"request off-cycle DNS update on Monday, July 13th at 6pm"},"Network::Requests request off-cycle DNS update on Monday, July 13th at 6pm",{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A421=1,VALUE(findword(UPPER($F421),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests request off-cycle DNS update on Monday, July 13th at 6pm"]
[{"$f":"addvalues!A422","v":1},{"$f":"IF($A422=1,addvalues!B422)","v":951263},{"$f":"IF($A422=1,addvalues!F422)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A422=1,addvalues!C422)","v":"Help Desk::Customercare"},{"$f":"IF($A422=1,addvalues!G422)","v":"survey feedback about 942462"},"Help Desk::Customercare survey feedback about 942462",{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A422=1,VALUE(findword(UPPER($F422),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 942462"]
[{"$f":"addvalues!A423","v":1},{"$f":"IF($A423=1,addvalues!B423)","v":951271},{"$f":"IF($A423=1,addvalues!F423)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A423=1,addvalues!C423)","v":"Help Desk::Business Help"},{"$f":"IF($A423=1,addvalues!G423)","v":"Cost collector lookup - Touchstone login"},"Help Desk::Business Help Cost collector lookup - Touchstone login",{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A423=1,VALUE(findword(UPPER($F423),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Cost collector lookup - Touchstone login"]
[{"$f":"addvalues!A424","v":1},{"$f":"IF($A424=1,addvalues!B424)","v":951273},{"$f":"IF($A424=1,addvalues!F424)","v":"PLASMA SCIENCE AND FUSION CENTER"},{"$f":"IF($A424=1,addvalues!C424)","v":"Help Desk::Service Center"},{"$f":"IF($A424=1,addvalues!G424)","v":"iMac won't boot"},"Help Desk::Service Center iMac won't boot",{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A424=1,VALUE(findword(UPPER($F424),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center iMac won't boot"]
[{"$f":"addvalues!A425","v":1},{"$f":"IF($A425=1,addvalues!B425)","v":951282},{"$f":"IF($A425=1,addvalues!F425)","v":"DEAN FOR GRADUATE EDUCATION"},{"$f":"IF($A425=1,addvalues!C425)","v":"Help Desk::Call Center"},{"$f":"IF($A425=1,addvalues!G425)","v":"client can't access techtime on Mac"},"Help Desk::Call Center client can't access techtime on Mac",{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A425=1,VALUE(findword(UPPER($F425),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center client can't access techtime on Mac"]
[{"$f":"addvalues!A426","v":1},{"$f":"IF($A426=1,addvalues!B426)","v":951283},{"$f":"IF($A426=1,addvalues!F426)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A426=1,addvalues!C426)","v":"Help Desk::Call Center"},{"$f":"IF($A426=1,addvalues!G426)","v":"CertAid temporarily unavailable from software distribution site"},"Help Desk::Call Center CertAid temporarily unavailable from software distribution site",{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A426=1,VALUE(findword(UPPER($F426),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center CertAid temporarily unavailable from software distribution site"]
[{"$f":"addvalues!A427","v":1},{"$f":"IF($A427=1,addvalues!B427)","v":951295},{"$f":"IF($A427=1,addvalues!F427)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A427=1,addvalues!C427)","v":"Help Desk::Service Center"},{"$f":"IF($A427=1,addvalues!G427)","v":"Dell D630 FC746D1 - No video"},"Help Desk::Service Center Dell D630 FC746D1 - No video",{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A427=1,VALUE(findword(UPPER($F427),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell D630 FC746D1 - No video"]
[{"$f":"addvalues!A428","v":1},{"$f":"IF($A428=1,addvalues!B428)","v":951300},{"$f":"IF($A428=1,addvalues!F428)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A428=1,addvalues!C428)","v":"Help Desk::Service Center"},{"$f":"IF($A428=1,addvalues!G428)","v":"Dell D630C Split video - 5FYPLG1"},"Help Desk::Service Center Dell D630C Split video - 5FYPLG1",{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A428=1,VALUE(findword(UPPER($F428),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell D630C Split video - 5FYPLG1"]
[{"$f":"addvalues!A429","v":1},{"$f":"IF($A429=1,addvalues!B429)","v":951302},{"$f":"IF($A429=1,addvalues!F429)","v":"OFFICE OF SPONSORED PROGRAMS"},{"$f":"IF($A429=1,addvalues!C429)","v":"Help Desk::Business Help"},{"$f":"IF($A429=1,addvalues!G429)","v":"Set login for cost collector lookup to use my web certificate always, it won't let me login though."},"Help Desk::Business Help Set login for cost collector lookup to use my web certificate always, it won't let me login though.",{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A429=1,VALUE(findword(UPPER($F429),UPPER(topicStrings!$B$16))),\"\")","v":1},4,8.1428571428571423,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Set login for cost collector lookup to use my web certificate always, it won't let me login though."]
[{"$f":"addvalues!A430","v":1},{"$f":"IF($A430=1,addvalues!B430)","v":951303},{"$f":"IF($A430=1,addvalues!F430)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A430=1,addvalues!C430)","v":"Help Desk::Call Center"},{"$f":"IF($A430=1,addvalues!G430)","v":"Sapweb EHS Login Problem"},"Help Desk::Call Center Sapweb EHS Login Problem",{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A430=1,VALUE(findword(UPPER($F430),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Sapweb EHS Login Problem"]
[{"$f":"addvalues!A431","v":1},{"$f":"IF($A431=1,addvalues!B431)","v":951304},{"$f":"IF($A431=1,addvalues!F431)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A431=1,addvalues!C431)","v":"Help Desk::Call Center"},{"$f":"IF($A431=1,addvalues!G431)","v":"question about X-Win32 license"},"Help Desk::Call Center question about X-Win32 license",{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A431=1,VALUE(findword(UPPER($F431),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center question about X-Win32 license"]
[{"$f":"addvalues!A432","v":1},{"$f":"IF($A432=1,addvalues!B432)","v":951307},{"$f":"IF($A432=1,addvalues!F432)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A432=1,addvalues!C432)","v":"Help Desk::Call Center"},{"$f":"IF($A432=1,addvalues!G432)","v":"Auto-responder page not recognizing certificate"},"Help Desk::Call Center Auto-responder page not recognizing certificate",{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A432=1,VALUE(findword(UPPER($F432),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Auto-responder page not recognizing certificate"]
[{"$f":"addvalues!A433","v":1},{"$f":"IF($A433=1,addvalues!B433)","v":951308},{"$f":"IF($A433=1,addvalues!F433)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A433=1,addvalues!C433)","v":"Help Desk::Call Center"},{"$f":"IF($A433=1,addvalues!G433)","v":"client seeks advice about wireless broadband service"},"Help Desk::Call Center client seeks advice about wireless broadband service",{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A433=1,VALUE(findword(UPPER($F433),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center client seeks advice about wireless broadband service"]
[{"$f":"addvalues!A434","v":1},{"$f":"IF($A434=1,addvalues!B434)","v":951315},{"$f":"IF($A434=1,addvalues!F434)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A434=1,addvalues!C434)","v":"Help Desk::Service Center"},{"$f":"IF($A434=1,addvalues!G434)","v":"Dell D630 Split Video - HP746D1"},"Help Desk::Service Center Dell D630 Split Video - HP746D1",{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$11))),\"\")","v":1},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A434=1,VALUE(findword(UPPER($F434),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.75,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell D630 Split Video - HP746D1"]
[{"$f":"addvalues!A435","v":1},{"$f":"IF($A435=1,addvalues!B435)","v":951316},{"$f":"IF($A435=1,addvalues!F435)","v":"PLASMA SCIENCE AND FUSION CENTER"},{"$f":"IF($A435=1,addvalues!C435)","v":"Help Desk::Business Help"},{"$f":"IF($A435=1,addvalues!G435)","v":"SAPweb: Cannot run Cost Collector Account Lookup report"},"Help Desk::Business Help SAPweb: Cannot run Cost Collector Account Lookup report",{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A435=1,VALUE(findword(UPPER($F435),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.6,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAPweb: Cannot run Cost Collector Account Lookup report"]
[{"$f":"addvalues!A436","v":1},{"$f":"IF($A436=1,addvalues!B436)","v":951322},{"$f":"IF($A436=1,addvalues!F436)","v":""},{"$f":"IF($A436=1,addvalues!C436)","v":"Help Desk::Call Center"},{"$f":"IF($A436=1,addvalues!G436)","v":"Email quota increase request"},"Help Desk::Call Center Email quota increase request",{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A436=1,VALUE(findword(UPPER($F436),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Email quota increase request"]
[{"$f":"addvalues!A437","v":1},{"$f":"IF($A437=1,addvalues!B437)","v":951339},{"$f":"IF($A437=1,addvalues!F437)","v":""},{"$f":"IF($A437=1,addvalues!C437)","v":"Help Desk::Service Center"},{"$f":"IF($A437=1,addvalues!G437)","v":"Apple 20\" iMac"},"Help Desk::Service Center Apple 20\" iMac",{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A437=1,VALUE(findword(UPPER($F437),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Apple 20\" iMac"]
[{"$f":"addvalues!A438","v":1},{"$f":"IF($A438=1,addvalues!B438)","v":951340},{"$f":"IF($A438=1,addvalues!F438)","v":""},{"$f":"IF($A438=1,addvalues!C438)","v":"Edtech::Stellar"},{"$f":"IF($A438=1,addvalues!G438)","v":"SMA Login issue"},"Edtech::Stellar SMA Login issue",{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A438=1,VALUE(findword(UPPER($F438),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Edtech::Stellar SMA Login issue"]
[{"$f":"addvalues!A439","v":1},{"$f":"IF($A439=1,addvalues!B439)","v":951348},{"$f":"IF($A439=1,addvalues!F439)","v":"LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF"},{"$f":"IF($A439=1,addvalues!C439)","v":"Help Desk::Call Center"},{"$f":"IF($A439=1,addvalues!G439)","v":"Help with Microsoft Word"},"Help Desk::Call Center Help with Microsoft Word",{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A439=1,VALUE(findword(UPPER($F439),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Help with Microsoft Word"]
[{"$f":"addvalues!A440","v":1},{"$f":"IF($A440=1,addvalues!B440)","v":951355},{"$f":"IF($A440=1,addvalues!F440)","v":"CENTER FOR MATERIALS SCIENCE AND ENGINEERING"},{"$f":"IF($A440=1,addvalues!C440)","v":"Help Desk::Call Center"},{"$f":"IF($A440=1,addvalues!G440)","v":"link doesn't work on new IS&T website, Windows Mail"},"Help Desk::Call Center link doesn't work on new IS&T website, Windows Mail",{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A440=1,VALUE(findword(UPPER($F440),UPPER(topicStrings!$B$16))),\"\")","v":1},4,6.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center link doesn't work on new IS&T website, Windows Mail"]
[{"$f":"addvalues!A441","v":1},{"$f":"IF($A441=1,addvalues!B441)","v":951387},{"$f":"IF($A441=1,addvalues!F441)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A441=1,addvalues!C441)","v":"Help Desk::Business Help"},{"$f":"IF($A441=1,addvalues!G441)","v":"SAPweb: Cannot run Cost Collector Account Lookup report"},"Help Desk::Business Help SAPweb: Cannot run Cost Collector Account Lookup report",{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A441=1,VALUE(findword(UPPER($F441),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.6,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAPweb: Cannot run Cost Collector Account Lookup report"]
[{"$f":"addvalues!A442","v":1},{"$f":"IF($A442=1,addvalues!B442)","v":951400},{"$f":"IF($A442=1,addvalues!F442)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A442=1,addvalues!C442)","v":"Help Desk::Call Center"},{"$f":"IF($A442=1,addvalues!G442)","v":"Setting up the phone for conferencing"},"Help Desk::Call Center Setting up the phone for conferencing",{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$15))),\"\")","v":1},{"$f":"IF(A442=1,VALUE(findword(UPPER($F442),UPPER(topicStrings!$B$16))),\"\")","v":0},1,14,"Telephone",0," not sure yet","Telephone",null,null,"Telephone",null,"Telephone","Help Desk::Call Center Setting up the phone for conferencing"]
[{"$f":"addvalues!A443","v":1},{"$f":"IF($A443=1,addvalues!B443)","v":951403},{"$f":"IF($A443=1,addvalues!F443)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A443=1,addvalues!C443)","v":"Help Desk::Call Center"},{"$f":"IF($A443=1,addvalues!G443)","v":"email disappeared from Mail after printing"},"Help Desk::Call Center email disappeared from Mail after printing",{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A443=1,VALUE(findword(UPPER($F443),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6.4,"",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center email disappeared from Mail after printing"]
[{"$f":"addvalues!A444","v":1},{"$f":"IF($A444=1,addvalues!B444)","v":951414},{"$f":"IF($A444=1,addvalues!F444)","v":""},{"$f":"IF($A444=1,addvalues!C444)","v":"Help Desk::Call Center"},{"$f":"IF($A444=1,addvalues!G444)","v":"issues with webmail"},"Help Desk::Call Center issues with webmail",{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A444=1,VALUE(findword(UPPER($F444),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center issues with webmail"]
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[{"$f":"addvalues!A464","v":1},{"$f":"IF($A464=1,addvalues!B464)","v":951660},{"$f":"IF($A464=1,addvalues!F464)","v":""},{"$f":"IF($A464=1,addvalues!C464)","v":"Help Desk::Call Center"},{"$f":"IF($A464=1,addvalues!G464)","v":"Website issue"},"Help Desk::Call Center Website issue",{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A464=1,VALUE(findword(UPPER($F464),UPPER(topicStrings!$B$16))),\"\")","v":1},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::Call Center Website issue"]
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[{"$f":"addvalues!A467","v":1},{"$f":"IF($A467=1,addvalues!B467)","v":951693},{"$f":"IF($A467=1,addvalues!F467)","v":""},{"$f":"IF($A467=1,addvalues!C467)","v":"Help Desk::Call Center"},{"$f":"IF($A467=1,addvalues!G467)","v":"Registering for an Athena Account"},"Help Desk::Call Center Registering for an Athena Account",{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A467=1,VALUE(findword(UPPER($F467),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.3333333333333339,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Registering for an Athena Account"]
[{"$f":"addvalues!A468","v":1},{"$f":"IF($A468=1,addvalues!B468)","v":951695},{"$f":"IF($A468=1,addvalues!F468)","v":"LIBRARIES"},{"$f":"IF($A468=1,addvalues!C468)","v":"Help Desk::Call Center"},{"$f":"IF($A468=1,addvalues!G468)","v":"How to check if a kerberos account is valid."},"Help Desk::Call Center How to check if a kerberos account is valid.",{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A468=1,VALUE(findword(UPPER($F468),UPPER(topicStrings!$B$16))),\"\")","v":0},3,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","accounts","accounts","Help Desk::Call Center How to check if a kerberos account is valid."]
[{"$f":"addvalues!A469","v":1},{"$f":"IF($A469=1,addvalues!B469)","v":951707},{"$f":"IF($A469=1,addvalues!F469)","v":""},{"$f":"IF($A469=1,addvalues!C469)","v":"Help Desk::Call Center"},{"$f":"IF($A469=1,addvalues!G469)","v":"Filtering quarentined messages under Symantec Brightmail Gateway"},"Help Desk::Call Center Filtering quarentined messages under Symantec Brightmail Gateway",{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A469=1,VALUE(findword(UPPER($F469),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Filtering quarentined messages under Symantec Brightmail Gateway"]
[{"$f":"addvalues!A470","v":1},{"$f":"IF($A470=1,addvalues!B470)","v":951717},{"$f":"IF($A470=1,addvalues!F470)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A470=1,addvalues!C470)","v":"Help Desk::Business Help"},{"$f":"IF($A470=1,addvalues!G470)","v":"Unable to update personal information on SAP Web"},"Help Desk::Business Help Unable to update personal information on SAP Web",{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A470=1,VALUE(findword(UPPER($F470),UPPER(topicStrings!$B$16))),\"\")","v":1},2,9,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Unable to update personal information on SAP Web"]
[{"$f":"addvalues!A471","v":1},{"$f":"IF($A471=1,addvalues!B471)","v":951720},{"$f":"IF($A471=1,addvalues!F471)","v":""},{"$f":"IF($A471=1,addvalues!C471)","v":"Help Desk::Call Center"},{"$f":"IF($A471=1,addvalues!G471)","v":"mail possibly lost due to quota"},"Help Desk::Call Center mail possibly lost due to quota",{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A471=1,VALUE(findword(UPPER($F471),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center mail possibly lost due to quota"]
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[{"$f":"addvalues!A473","v":1},{"$f":"IF($A473=1,addvalues!B473)","v":951727},{"$f":"IF($A473=1,addvalues!F473)","v":""},{"$f":"IF($A473=1,addvalues!C473)","v":"Help Desk::Call Center"},{"$f":"IF($A473=1,addvalues!G473)","v":"Visitor used all 14 days wireless network."},"Help Desk::Call Center Visitor used all 14 days wireless network.",{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$8))),\"\")","v":3},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A473=1,VALUE(findword(UPPER($F473),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Visitor used all 14 days wireless network."]
[{"$f":"addvalues!A474","v":1},{"$f":"IF($A474=1,addvalues!B474)","v":951781},{"$f":"IF($A474=1,addvalues!F474)","v":""},{"$f":"IF($A474=1,addvalues!C474)","v":"Help Desk::Business Help"},{"$f":"IF($A474=1,addvalues!G474)","v":"Access to SAP"},"Help Desk::Business Help Access to SAP",{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A474=1,VALUE(findword(UPPER($F474),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Access to SAP"]
[{"$f":"addvalues!A475","v":1},{"$f":"IF($A475=1,addvalues!B475)","v":951805},{"$f":"IF($A475=1,addvalues!F475)","v":""},{"$f":"IF($A475=1,addvalues!C475)","v":"Help Desk::Call Center"},{"$f":"IF($A475=1,addvalues!G475)","v":"Protection Plan Query"},"Help Desk::Call Center Protection Plan Query",{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A475=1,VALUE(findword(UPPER($F475),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center Protection Plan Query"]
[{"$f":"addvalues!A476","v":1},{"$f":"IF($A476=1,addvalues!B476)","v":951807},{"$f":"IF($A476=1,addvalues!F476)","v":"LIBRARIES"},{"$f":"IF($A476=1,addvalues!C476)","v":"Help Desk::Service Center"},{"$f":"IF($A476=1,addvalues!G476)","v":"GX 330 doesn't power on - dead power supply..."},"Help Desk::Service Center GX 330 doesn't power on - dead power supply...",{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A476=1,VALUE(findword(UPPER($F476),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.2,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center GX 330 doesn't power on - dead power supply..."]
[{"$f":"addvalues!A477","v":1},{"$f":"IF($A477=1,addvalues!B477)","v":951814},{"$f":"IF($A477=1,addvalues!F477)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A477=1,addvalues!C477)","v":"Network::Requests"},{"$f":"IF($A477=1,addvalues!G477)","v":"(1) IP requested for M4-032T"},"Network::Requests (1) IP requested for M4-032T",{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A477=1,VALUE(findword(UPPER($F477),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests (1) IP requested for M4-032T"]
[{"$f":"addvalues!A478","v":1},{"$f":"IF($A478=1,addvalues!B478)","v":951817},{"$f":"IF($A478=1,addvalues!F478)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A478=1,addvalues!C478)","v":"Help Desk::Call Center"},{"$f":"IF($A478=1,addvalues!G478)","v":"remote client agent could not be started"},"Help Desk::Call Center remote client agent could not be started",{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A478=1,VALUE(findword(UPPER($F478),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center remote client agent could not be started"]
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[{"$f":"addvalues!A481","v":1},{"$f":"IF($A481=1,addvalues!B481)","v":951851},{"$f":"IF($A481=1,addvalues!F481)","v":""},{"$f":"IF($A481=1,addvalues!C481)","v":"Help Desk::Call Center"},{"$f":"IF($A481=1,addvalues!G481)","v":"Browser failed to generate key"},"Help Desk::Call Center Browser failed to generate key",{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A481=1,VALUE(findword(UPPER($F481),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Browser failed to generate key"]
[{"$f":"addvalues!A482","v":1},{"$f":"IF($A482=1,addvalues!B482)","v":951852},{"$f":"IF($A482=1,addvalues!F482)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A482=1,addvalues!C482)","v":"Help Desk::Athena"},{"$f":"IF($A482=1,addvalues!G482)","v":"resetting dotfiles"},"Help Desk::Athena resetting dotfiles",{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A482=1,VALUE(findword(UPPER($F482),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Athena resetting dotfiles"]
[{"$f":"addvalues!A483","v":1},{"$f":"IF($A483=1,addvalues!B483)","v":951856},{"$f":"IF($A483=1,addvalues!F483)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A483=1,addvalues!C483)","v":"Help Desk::Call Center"},{"$f":"IF($A483=1,addvalues!G483)","v":"Mail merge problem in Word 2007"},"Help Desk::Call Center Mail merge problem in Word 2007",{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A483=1,VALUE(findword(UPPER($F483),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Mail merge problem in Word 2007"]
[{"$f":"addvalues!A484","v":1},{"$f":"IF($A484=1,addvalues!B484)","v":951864},{"$f":"IF($A484=1,addvalues!F484)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A484=1,addvalues!C484)","v":"Help Desk::Call Center"},{"$f":"IF($A484=1,addvalues!G484)","v":"Certificate problem in Sapweb"},"Help Desk::Call Center Certificate problem in Sapweb",{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A484=1,VALUE(findword(UPPER($F484),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center Certificate problem in Sapweb"]
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[{"$f":"addvalues!A493","v":1},{"$f":"IF($A493=1,addvalues!B493)","v":952007},{"$f":"IF($A493=1,addvalues!F493)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A493=1,addvalues!C493)","v":"Help Desk::Call Center"},{"$f":"IF($A493=1,addvalues!G493)","v":"eCat asks for certificate 12 times"},"Help Desk::Call Center eCat asks for certificate 12 times",{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A493=1,VALUE(findword(UPPER($F493),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8.5,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center eCat asks for certificate 12 times"]
[{"$f":"addvalues!A494","v":1},{"$f":"IF($A494=1,addvalues!B494)","v":952034},{"$f":"IF($A494=1,addvalues!F494)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A494=1,addvalues!C494)","v":"Help Desk::Business Help"},{"$f":"IF($A494=1,addvalues!G494)","v":"eCAT asks for certificates many times"},"Help Desk::Business Help eCAT asks for certificates many times",{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A494=1,VALUE(findword(UPPER($F494),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8.8333333333333339,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Business Help eCAT asks for certificates many times"]
[{"$f":"addvalues!A495","v":1},{"$f":"IF($A495=1,addvalues!B495)","v":952061},{"$f":"IF($A495=1,addvalues!F495)","v":"GENERAL COUNSEL, OFFICE OF"},{"$f":"IF($A495=1,addvalues!C495)","v":"Help Desk::Call Center"},{"$f":"IF($A495=1,addvalues!G495)","v":"Reading a .mcw file"},"Help Desk::Call Center Reading a .mcw file",{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A495=1,VALUE(findword(UPPER($F495),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Reading a .mcw file"]
[{"$f":"addvalues!A496","v":1},{"$f":"IF($A496=1,addvalues!B496)","v":952090},{"$f":"IF($A496=1,addvalues!F496)","v":"LINCOLN LABORATORY"},{"$f":"IF($A496=1,addvalues!C496)","v":"Help Desk::Call Center"},{"$f":"IF($A496=1,addvalues!G496)","v":"Libra Error Message when Accessing \"Benefits Self-Service\""},"Help Desk::Call Center Libra Error Message when Accessing \"Benefits Self-Service\"",{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A496=1,VALUE(findword(UPPER($F496),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Libra Error Message when Accessing \"Benefits Self-Service\""]
[{"$f":"addvalues!A497","v":1},{"$f":"IF($A497=1,addvalues!B497)","v":952094},{"$f":"IF($A497=1,addvalues!F497)","v":""},{"$f":"IF($A497=1,addvalues!C497)","v":"Help Desk::Call Center"},{"$f":"IF($A497=1,addvalues!G497)","v":"certs: failed to generate key"},"Help Desk::Call Center certs: failed to generate key",{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A497=1,VALUE(findword(UPPER($F497),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center certs: failed to generate key"]
[{"$f":"addvalues!A498","v":1},{"$f":"IF($A498=1,addvalues!B498)","v":952110},{"$f":"IF($A498=1,addvalues!F498)","v":""},{"$f":"IF($A498=1,addvalues!C498)","v":"Help Desk::Presales"},{"$f":"IF($A498=1,addvalues!G498)","v":"Parent of incoming freshman with Presales questions"},"Help Desk::Presales Parent of incoming freshman with Presales questions",{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A498=1,VALUE(findword(UPPER($F498),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales Parent of incoming freshman with Presales questions"]
[{"$f":"addvalues!A499","v":1},{"$f":"IF($A499=1,addvalues!B499)","v":952111},{"$f":"IF($A499=1,addvalues!F499)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A499=1,addvalues!C499)","v":"Network::Requests"},{"$f":"IF($A499=1,addvalues!G499)","v":"request off-cycle DNS update on Monday, July 20th at 6pm for ppl"},"Network::Requests request off-cycle DNS update on Monday, July 20th at 6pm for ppl",{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A499=1,VALUE(findword(UPPER($F499),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests request off-cycle DNS update on Monday, July 20th at 6pm for ppl"]
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[{"$f":"addvalues!A501","v":1},{"$f":"IF($A501=1,addvalues!B501)","v":952121},{"$f":"IF($A501=1,addvalues!F501)","v":"GENERAL COUNSEL, OFFICE OF"},{"$f":"IF($A501=1,addvalues!C501)","v":"Help Desk::Call Center"},{"$f":"IF($A501=1,addvalues!G501)","v":"Data Warehouse for finding list of DLCs"},"Help Desk::Call Center Data Warehouse for finding list of DLCs",{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A501=1,VALUE(findword(UPPER($F501),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center Data Warehouse for finding list of DLCs"]
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[{"$f":"addvalues!A516","v":1},{"$f":"IF($A516=1,addvalues!B516)","v":952627},{"$f":"IF($A516=1,addvalues!F516)","v":"SEA GRANT COLLEGE PROGRAM"},{"$f":"IF($A516=1,addvalues!C516)","v":"Help Desk::Call Center"},{"$f":"IF($A516=1,addvalues!G516)","v":"can't access web outside of mit domain via ethernet"},"Help Desk::Call Center can't access web outside of mit domain via ethernet",{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A516=1,VALUE(findword(UPPER($F516),UPPER(topicStrings!$B$16))),\"\")","v":1},2,6.333333333333333,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center can't access web outside of mit domain via ethernet"]
[{"$f":"addvalues!A517","v":1},{"$f":"IF($A517=1,addvalues!B517)","v":952637},{"$f":"IF($A517=1,addvalues!F517)","v":"NUCLEAR REACTOR LABORATORY"},{"$f":"IF($A517=1,addvalues!C517)","v":"Help Desk::Call Center"},{"$f":"IF($A517=1,addvalues!G517)","v":"Install Updates appears in Shutdown menu"},"Help Desk::Call Center Install Updates appears in Shutdown menu",{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A517=1,VALUE(findword(UPPER($F517),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Install Updates appears in Shutdown menu"]
[{"$f":"addvalues!A518","v":1},{"$f":"IF($A518=1,addvalues!B518)","v":952657},{"$f":"IF($A518=1,addvalues!F518)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A518=1,addvalues!C518)","v":"Help Desk::Service Center"},{"$f":"IF($A518=1,addvalues!G518)","v":"Lenovo Boot Problem"},"Help Desk::Service Center Lenovo Boot Problem",{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A518=1,VALUE(findword(UPPER($F518),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center Lenovo Boot Problem"]
[{"$f":"addvalues!A519","v":1},{"$f":"IF($A519=1,addvalues!B519)","v":952669},{"$f":"IF($A519=1,addvalues!F519)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A519=1,addvalues!C519)","v":"Help Desk::Service Center"},{"$f":"IF($A519=1,addvalues!G519)","v":"Laptop only charges when on."},"Help Desk::Service Center Laptop only charges when on.",{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A519=1,VALUE(findword(UPPER($F519),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Laptop only charges when on."]
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[{"$f":"addvalues!A521","v":1},{"$f":"IF($A521=1,addvalues!B521)","v":952682},{"$f":"IF($A521=1,addvalues!F521)","v":"LIST VISUAL ARTS CENTER"},{"$f":"IF($A521=1,addvalues!C521)","v":"Help Desk::Business Help"},{"$f":"IF($A521=1,addvalues!G521)","v":"sapweb error in safari?"},"Help Desk::Business Help sapweb error in safari?",{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A521=1,VALUE(findword(UPPER($F521),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.75,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help sapweb error in safari?"]
[{"$f":"addvalues!A522","v":1},{"$f":"IF($A522=1,addvalues!B522)","v":952688},{"$f":"IF($A522=1,addvalues!F522)","v":""},{"$f":"IF($A522=1,addvalues!C522)","v":"Help Desk::Call Center"},{"$f":"IF($A522=1,addvalues!G522)","v":"MIT certificate"},"Help Desk::Call Center MIT certificate",{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A522=1,VALUE(findword(UPPER($F522),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center MIT certificate"]
[{"$f":"addvalues!A523","v":1},{"$f":"IF($A523=1,addvalues!B523)","v":952706},{"$f":"IF($A523=1,addvalues!F523)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A523=1,addvalues!C523)","v":"Help Desk::Call Center"},{"$f":"IF($A523=1,addvalues!G523)","v":"Register mac to static ip address"},"Help Desk::Call Center Register mac to static ip address",{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A523=1,VALUE(findword(UPPER($F523),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Register mac to static ip address"]
[{"$f":"addvalues!A524","v":1},{"$f":"IF($A524=1,addvalues!B524)","v":952737},{"$f":"IF($A524=1,addvalues!F524)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A524=1,addvalues!C524)","v":"Help Desk::Business Help"},{"$f":"IF($A524=1,addvalues!G524)","v":"firefox crashes when printing from SAPweb"},"Help Desk::Business Help firefox crashes when printing from SAPweb",{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A524=1,VALUE(findword(UPPER($F524),UPPER(topicStrings!$B$16))),\"\")","v":0},4,8.625,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Business Help firefox crashes when printing from SAPweb"]
[{"$f":"addvalues!A525","v":1},{"$f":"IF($A525=1,addvalues!B525)","v":952759},{"$f":"IF($A525=1,addvalues!F525)","v":"FOREIGN LANGUAGES & LITERATURES SECTION"},{"$f":"IF($A525=1,addvalues!C525)","v":"Help Desk::Call Center"},{"$f":"IF($A525=1,addvalues!G525)","v":"Cannot connect to network after new AP install"},"Help Desk::Call Center Cannot connect to network after new AP install",{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A525=1,VALUE(findword(UPPER($F525),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Cannot connect to network after new AP install"]
[{"$f":"addvalues!A526","v":1},{"$f":"IF($A526=1,addvalues!B526)","v":952767},{"$f":"IF($A526=1,addvalues!F526)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A526=1,addvalues!C526)","v":"Help Desk::Call Center"},{"$f":"IF($A526=1,addvalues!G526)","v":"Unable to download Matlab."},"Help Desk::Call Center Unable to download Matlab.",{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A526=1,VALUE(findword(UPPER($F526),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Unable to download Matlab."]
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[{"$f":"addvalues!A528","v":1},{"$f":"IF($A528=1,addvalues!B528)","v":952782},{"$f":"IF($A528=1,addvalues!F528)","v":""},{"$f":"IF($A528=1,addvalues!C528)","v":"Help Desk::Athena"},{"$f":"IF($A528=1,addvalues!G528)","v":"transition from mh to Thunderbird"},"Help Desk::Athena transition from mh to Thunderbird",{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A528=1,VALUE(findword(UPPER($F528),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Athena transition from mh to Thunderbird"]
[{"$f":"addvalues!A529","v":1},{"$f":"IF($A529=1,addvalues!B529)","v":952786},{"$f":"IF($A529=1,addvalues!F529)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A529=1,addvalues!C529)","v":"Help Desk::Call Center"},{"$f":"IF($A529=1,addvalues!G529)","v":"Spam Quarantine"},"Help Desk::Call Center Spam Quarantine",{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A529=1,VALUE(findword(UPPER($F529),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Spam Quarantine"]
[{"$f":"addvalues!A530","v":1},{"$f":"IF($A530=1,addvalues!B530)","v":952792},{"$f":"IF($A530=1,addvalues!F530)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A530=1,addvalues!C530)","v":"Help Desk::Service Center"},{"$f":"IF($A530=1,addvalues!G530)","v":"problem with graphics driver"},"Help Desk::Service Center problem with graphics driver",{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A530=1,VALUE(findword(UPPER($F530),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center problem with graphics driver"]
[{"$f":"addvalues!A531","v":1},{"$f":"IF($A531=1,addvalues!B531)","v":952793},{"$f":"IF($A531=1,addvalues!F531)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A531=1,addvalues!C531)","v":"Help Desk::Call Center"},{"$f":"IF($A531=1,addvalues!G531)","v":"Needs help with personal web certificates on iPhone"},"Help Desk::Call Center Needs help with personal web certificates on iPhone",{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A531=1,VALUE(findword(UPPER($F531),UPPER(topicStrings!$B$16))),\"\")","v":1},4,8.8571428571428577,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Needs help with personal web certificates on iPhone"]
[{"$f":"addvalues!A532","v":1},{"$f":"IF($A532=1,addvalues!B532)","v":952796},{"$f":"IF($A532=1,addvalues!F532)","v":"VP FOR INSTITUTE AFFAIRS"},{"$f":"IF($A532=1,addvalues!C532)","v":"Help Desk::Call Center"},{"$f":"IF($A532=1,addvalues!G532)","v":"Cannot connect to server"},"Help Desk::Call Center Cannot connect to server",{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A532=1,VALUE(findword(UPPER($F532),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Cannot connect to server"]
[{"$f":"addvalues!A533","v":1},{"$f":"IF($A533=1,addvalues!B533)","v":952799},{"$f":"IF($A533=1,addvalues!F533)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A533=1,addvalues!C533)","v":"Help Desk::Call Center"},{"$f":"IF($A533=1,addvalues!G533)","v":"Problem getting new certificates to work on firefox browser (Mac)"},"Help Desk::Call Center Problem getting new certificates to work on firefox browser (Mac)",{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A533=1,VALUE(findword(UPPER($F533),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Problem getting new certificates to work on firefox browser (Mac)"]
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[{"$f":"addvalues!A543","v":1},{"$f":"IF($A543=1,addvalues!B543)","v":952896},{"$f":"IF($A543=1,addvalues!F543)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A543=1,addvalues!C543)","v":"Help Desk::Call Center"},{"$f":"IF($A543=1,addvalues!G543)","v":"spyware scans"},"Help Desk::Call Center spyware scans",{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$12))),\"\")","v":1},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A543=1,VALUE(findword(UPPER($F543),UPPER(topicStrings!$B$16))),\"\")","v":0},1,11,"Security",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center spyware scans"]
[{"$f":"addvalues!A544","v":1},{"$f":"IF($A544=1,addvalues!B544)","v":952898},{"$f":"IF($A544=1,addvalues!F544)","v":""},{"$f":"IF($A544=1,addvalues!C544)","v":"Help Desk::Service Center"},{"$f":"IF($A544=1,addvalues!G544)","v":"[istweb] Inquiry about hard drive"},"Help Desk::Service Center [istweb] Inquiry about hard drive",{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A544=1,VALUE(findword(UPPER($F544),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center [istweb] Inquiry about hard drive"]
[{"$f":"addvalues!A545","v":1},{"$f":"IF($A545=1,addvalues!B545)","v":952901},{"$f":"IF($A545=1,addvalues!F545)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A545=1,addvalues!C545)","v":"Help Desk::Backup"},{"$f":"IF($A545=1,addvalues!G545)","v":"Does TSM backup Outlook files?"},"Help Desk::Backup Does TSM backup Outlook files?",{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$3))),\"\")","v":3},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A545=1,VALUE(findword(UPPER($F545),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Does TSM backup Outlook files?"]
[{"$f":"addvalues!A546","v":1},{"$f":"IF($A546=1,addvalues!B546)","v":952902},{"$f":"IF($A546=1,addvalues!F546)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A546=1,addvalues!C546)","v":"Help Desk::Call Center"},{"$f":"IF($A546=1,addvalues!G546)","v":"DHCP/Wireless Update"},"Help Desk::Call Center DHCP/Wireless Update",{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A546=1,VALUE(findword(UPPER($F546),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center DHCP/Wireless Update"]
[{"$f":"addvalues!A547","v":1},{"$f":"IF($A547=1,addvalues!B547)","v":952913},{"$f":"IF($A547=1,addvalues!F547)","v":""},{"$f":"IF($A547=1,addvalues!C547)","v":"Help Desk::Call Center"},{"$f":"IF($A547=1,addvalues!G547)","v":"reset kerberos password..."},"Help Desk::Call Center reset kerberos password...",{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A547=1,VALUE(findword(UPPER($F547),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","accounts","accounts","Help Desk::Call Center reset kerberos password..."]
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[{"$f":"addvalues!A549","v":1},{"$f":"IF($A549=1,addvalues!B549)","v":952934},{"$f":"IF($A549=1,addvalues!F549)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A549=1,addvalues!C549)","v":"Help Desk::Service Center"},{"$f":"IF($A549=1,addvalues!G549)","v":"email could not communicate to the server"},"Help Desk::Service Center email could not communicate to the server",{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A549=1,VALUE(findword(UPPER($F549),UPPER(topicStrings!$B$16))),\"\")","v":0},3,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Service Center email could not communicate to the server"]
[{"$f":"addvalues!A550","v":1},{"$f":"IF($A550=1,addvalues!B550)","v":952936},{"$f":"IF($A550=1,addvalues!F550)","v":""},{"$f":"IF($A550=1,addvalues!C550)","v":"Help Desk::Service Center"},{"$f":"IF($A550=1,addvalues!G550)","v":"Machine kept  rebooting itself"},"Help Desk::Service Center Machine kept  rebooting itself",{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A550=1,VALUE(findword(UPPER($F550),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Service Center Machine kept  rebooting itself"]
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[{"$f":"addvalues!A553","v":1},{"$f":"IF($A553=1,addvalues!B553)","v":953092},{"$f":"IF($A553=1,addvalues!F553)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A553=1,addvalues!C553)","v":"Help Desk::Call Center"},{"$f":"IF($A553=1,addvalues!G553)","v":"SAPweb unexpected error"},"Help Desk::Call Center SAPweb unexpected error",{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A553=1,VALUE(findword(UPPER($F553),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center SAPweb unexpected error"]
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[{"$f":"addvalues!A564","v":1},{"$f":"IF($A564=1,addvalues!B564)","v":953191},{"$f":"IF($A564=1,addvalues!F564)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A564=1,addvalues!C564)","v":"Help Desk::Call Center"},{"$f":"IF($A564=1,addvalues!G564)","v":"adding users with designate rights to techtime calendar"},"Help Desk::Call Center adding users with designate rights to techtime calendar",{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A564=1,VALUE(findword(UPPER($F564),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.333333333333334,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center adding users with designate rights to techtime calendar"]
[{"$f":"addvalues!A565","v":1},{"$f":"IF($A565=1,addvalues!B565)","v":953193},{"$f":"IF($A565=1,addvalues!F565)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A565=1,addvalues!C565)","v":"Help Desk::Call Center"},{"$f":"IF($A565=1,addvalues!G565)","v":"Help with e-mail and certificates"},"Help Desk::Call Center Help with e-mail and certificates",{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A565=1,VALUE(findword(UPPER($F565),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Help with e-mail and certificates"]
[{"$f":"addvalues!A566","v":1},{"$f":"IF($A566=1,addvalues!B566)","v":953202},{"$f":"IF($A566=1,addvalues!F566)","v":"POLITICAL SCIENCE, DEPARTMENT OF"},{"$f":"IF($A566=1,addvalues!C566)","v":"Help Desk::Service Center"},{"$f":"IF($A566=1,addvalues!G566)","v":"Would like damaged Dell laptop case repaired"},"Help Desk::Service Center Would like damaged Dell laptop case repaired",{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$7))),\"\")","v":6},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A566=1,VALUE(findword(UPPER($F566),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Would like damaged Dell laptop case repaired"]
[{"$f":"addvalues!A567","v":1},{"$f":"IF($A567=1,addvalues!B567)","v":953208},{"$f":"IF($A567=1,addvalues!F567)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A567=1,addvalues!C567)","v":"Help Desk::Service Center"},{"$f":"IF($A567=1,addvalues!G567)","v":"Possible bad video card in"},"Help Desk::Service Center Possible bad video card in",{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A567=1,VALUE(findword(UPPER($F567),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.75,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Possible bad video card in"]
[{"$f":"addvalues!A568","v":1},{"$f":"IF($A568=1,addvalues!B568)","v":953231},{"$f":"IF($A568=1,addvalues!F568)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A568=1,addvalues!C568)","v":"Help Desk::Call Center"},{"$f":"IF($A568=1,addvalues!G568)","v":"Can you open multiple webpages in Mac OS X"},"Help Desk::Call Center Can you open multiple webpages in Mac OS X",{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A568=1,VALUE(findword(UPPER($F568),UPPER(topicStrings!$B$16))),\"\")","v":1},2,11.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Can you open multiple webpages in Mac OS X"]
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[{"$f":"addvalues!A570","v":1},{"$f":"IF($A570=1,addvalues!B570)","v":953247},{"$f":"IF($A570=1,addvalues!F570)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A570=1,addvalues!C570)","v":"Help Desk::Call Center"},{"$f":"IF($A570=1,addvalues!G570)","v":"Problem With IP Address Web Page???"},"Help Desk::Call Center Problem With IP Address Web Page???",{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A570=1,VALUE(findword(UPPER($F570),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center Problem With IP Address Web Page???"]
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[{"$f":"addvalues!A598","v":1},{"$f":"IF($A598=1,addvalues!B598)","v":953667},{"$f":"IF($A598=1,addvalues!F598)","v":"POLITICAL SCIENCE, DEPARTMENT OF"},{"$f":"IF($A598=1,addvalues!C598)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A598=1,addvalues!G598)","v":"Setting up VPN"},"Help Desk::UNIX/Linux Setting up VPN",{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A598=1,VALUE(findword(UPPER($F598),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::UNIX/Linux Setting up VPN"]
[{"$f":"addvalues!A599","v":1},{"$f":"IF($A599=1,addvalues!B599)","v":953711},{"$f":"IF($A599=1,addvalues!F599)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A599=1,addvalues!C599)","v":"Network::Requests"},{"$f":"IF($A599=1,addvalues!G599)","v":"No e-mail received for over a week"},"Network::Requests No e-mail received for over a week",{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A599=1,VALUE(findword(UPPER($F599),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.3333333333333333,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Network::Requests No e-mail received for over a week"]
[{"$f":"addvalues!A600","v":1},{"$f":"IF($A600=1,addvalues!B600)","v":953712},{"$f":"IF($A600=1,addvalues!F600)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A600=1,addvalues!C600)","v":"Help Desk::Call Center"},{"$f":"IF($A600=1,addvalues!G600)","v":"[istweb] webmail sent problem"},"Help Desk::Call Center [istweb] webmail sent problem",{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A600=1,VALUE(findword(UPPER($F600),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center [istweb] webmail sent problem"]
[{"$f":"addvalues!A601","v":1},{"$f":"IF($A601=1,addvalues!B601)","v":953795},{"$f":"IF($A601=1,addvalues!F601)","v":"DIVISION OF COMPARATIVE MEDICINE"},{"$f":"IF($A601=1,addvalues!C601)","v":"Help Desk::Call Center"},{"$f":"IF($A601=1,addvalues!G601)","v":"internet access in 16 sub basement down"},"Help Desk::Call Center internet access in 16 sub basement down",{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A601=1,VALUE(findword(UPPER($F601),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center internet access in 16 sub basement down"]
[{"$f":"addvalues!A602","v":1},{"$f":"IF($A602=1,addvalues!B602)","v":953833},{"$f":"IF($A602=1,addvalues!F602)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A602=1,addvalues!C602)","v":"Help Desk::Business Help"},{"$f":"IF($A602=1,addvalues!G602)","v":"Client wants to know how to use SAPgui to change Cost object in req"},"Help Desk::Business Help Client wants to know how to use SAPgui to change Cost object in req",{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A602=1,VALUE(findword(UPPER($F602),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Client wants to know how to use SAPgui to change Cost object in req"]
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[{"$f":"addvalues!A606","v":1},{"$f":"IF($A606=1,addvalues!B606)","v":953886},{"$f":"IF($A606=1,addvalues!F606)","v":"Student Activities"},{"$f":"IF($A606=1,addvalues!C606)","v":"Help Desk::Call Center"},{"$f":"IF($A606=1,addvalues!G606)","v":"win.mit.edu, unable to login"},"Help Desk::Call Center win.mit.edu, unable to login",{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A606=1,VALUE(findword(UPPER($F606),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center win.mit.edu, unable to login"]
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[{"$f":"addvalues!A608","v":1},{"$f":"IF($A608=1,addvalues!B608)","v":953910},{"$f":"IF($A608=1,addvalues!F608)","v":"AUDIO VISUAL SERVICES"},{"$f":"IF($A608=1,addvalues!C608)","v":"Help Desk::Call Center"},{"$f":"IF($A608=1,addvalues!G608)","v":"Certificate: Problem downloading Web Certificates"},"Help Desk::Call Center Certificate: Problem downloading Web Certificates",{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$14))),\"\")","v":7},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A608=1,VALUE(findword(UPPER($F608),UPPER(topicStrings!$B$16))),\"\")","v":1},2,13.25,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificate: Problem downloading Web Certificates"]
[{"$f":"addvalues!A609","v":1},{"$f":"IF($A609=1,addvalues!B609)","v":953931},{"$f":"IF($A609=1,addvalues!F609)","v":"PICOWER CENTER FOR LEARNING AND MEMORY"},{"$f":"IF($A609=1,addvalues!C609)","v":"Help Desk::Service Center"},{"$f":"IF($A609=1,addvalues!G609)","v":"HP tower won't boot"},"Help Desk::Service Center HP tower won't boot",{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$11))),\"\")","v":1},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A609=1,VALUE(findword(UPPER($F609),UPPER(topicStrings!$B$16))),\"\")","v":0},3,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Service Center HP tower won't boot"]
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[{"$f":"addvalues!A611","v":1},{"$f":"IF($A611=1,addvalues!B611)","v":953952},{"$f":"IF($A611=1,addvalues!F611)","v":""},{"$f":"IF($A611=1,addvalues!C611)","v":"Help Desk::Backup"},{"$f":"IF($A611=1,addvalues!G611)","v":"Retrieve from backup"},"Help Desk::Backup Retrieve from backup",{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A611=1,VALUE(findword(UPPER($F611),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Retrieve from backup"]
[{"$f":"addvalues!A612","v":1},{"$f":"IF($A612=1,addvalues!B612)","v":953971},{"$f":"IF($A612=1,addvalues!F612)","v":""},{"$f":"IF($A612=1,addvalues!C612)","v":"Help Desk::Backup"},{"$f":"IF($A612=1,addvalues!G612)","v":"[Fwd: Re: FW: TSM Registration Confirmation]"},"Help Desk::Backup [Fwd: Re: FW: TSM Registration Confirmation]",{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A612=1,VALUE(findword(UPPER($F612),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup [Fwd: Re: FW: TSM Registration Confirmation]"]
[{"$f":"addvalues!A613","v":1},{"$f":"IF($A613=1,addvalues!B613)","v":954001},{"$f":"IF($A613=1,addvalues!F613)","v":"ACADEMIC MEDIA PRODUCTION SERVICES"},{"$f":"IF($A613=1,addvalues!C613)","v":"Help Desk::Service Center"},{"$f":"IF($A613=1,addvalues!G613)","v":"scan for viruses"},"Help Desk::Service Center scan for viruses",{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A613=1,VALUE(findword(UPPER($F613),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.3333333333333339,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Service Center scan for viruses"]
[{"$f":"addvalues!A614","v":1},{"$f":"IF($A614=1,addvalues!B614)","v":954007},{"$f":"IF($A614=1,addvalues!F614)","v":""},{"$f":"IF($A614=1,addvalues!C614)","v":"Help Desk::Call Center"},{"$f":"IF($A614=1,addvalues!G614)","v":"can't send messages in Mail"},"Help Desk::Call Center can't send messages in Mail",{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A614=1,VALUE(findword(UPPER($F614),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center can't send messages in Mail"]
[{"$f":"addvalues!A615","v":1},{"$f":"IF($A615=1,addvalues!B615)","v":954028},{"$f":"IF($A615=1,addvalues!F615)","v":"LIST VISUAL ARTS CENTER"},{"$f":"IF($A615=1,addvalues!C615)","v":"Help Desk::Call Center"},{"$f":"IF($A615=1,addvalues!G615)","v":"needed help getting new certs"},"Help Desk::Call Center needed help getting new certs",{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A615=1,VALUE(findword(UPPER($F615),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center needed help getting new certs"]
[{"$f":"addvalues!A616","v":1},{"$f":"IF($A616=1,addvalues!B616)","v":954039},{"$f":"IF($A616=1,addvalues!F616)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A616=1,addvalues!C616)","v":"Help Desk::Call Center"},{"$f":"IF($A616=1,addvalues!G616)","v":"doesnt see new folder created in Mail"},"Help Desk::Call Center doesnt see new folder created in Mail",{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A616=1,VALUE(findword(UPPER($F616),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center doesnt see new folder created in Mail"]
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[{"$f":"addvalues!A625","v":1},{"$f":"IF($A625=1,addvalues!B625)","v":954199},{"$f":"IF($A625=1,addvalues!F625)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A625=1,addvalues!C625)","v":"Help Desk::Call Center"},{"$f":"IF($A625=1,addvalues!G625)","v":"SPSS installation code"},"Help Desk::Call Center SPSS installation code",{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A625=1,VALUE(findword(UPPER($F625),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center SPSS installation code"]
[{"$f":"addvalues!A626","v":1},{"$f":"IF($A626=1,addvalues!B626)","v":954202},{"$f":"IF($A626=1,addvalues!F626)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A626=1,addvalues!C626)","v":"Help Desk::Call Center"},{"$f":"IF($A626=1,addvalues!G626)","v":"TSM unlock request and password reset"},"Help Desk::Call Center TSM unlock request and password reset",{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A626=1,VALUE(findword(UPPER($F626),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.333333333333333,"",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center TSM unlock request and password reset"]
[{"$f":"addvalues!A627","v":1},{"$f":"IF($A627=1,addvalues!B627)","v":954219},{"$f":"IF($A627=1,addvalues!F627)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A627=1,addvalues!C627)","v":"Help Desk::Call Center"},{"$f":"IF($A627=1,addvalues!G627)","v":"Certificate / Virusscan installation"},"Help Desk::Call Center Certificate / Virusscan installation",{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A627=1,VALUE(findword(UPPER($F627),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Certificate / Virusscan installation"]
[{"$f":"addvalues!A628","v":1},{"$f":"IF($A628=1,addvalues!B628)","v":954228},{"$f":"IF($A628=1,addvalues!F628)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A628=1,addvalues!C628)","v":"Network::Requests"},{"$f":"IF($A628=1,addvalues!G628)","v":"3560  switch ip address request for Building E62"},"Network::Requests 3560  switch ip address request for Building E62",{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A628=1,VALUE(findword(UPPER($F628),UPPER(topicStrings!$B$16))),\"\")","v":0},3,5.25,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests 3560  switch ip address request for Building E62"]
[{"$f":"addvalues!A629","v":1},{"$f":"IF($A629=1,addvalues!B629)","v":954233},{"$f":"IF($A629=1,addvalues!F629)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A629=1,addvalues!C629)","v":"Help Desk::Call Center"},{"$f":"IF($A629=1,addvalues!G629)","v":"Connecting to clcgroup"},"Help Desk::Call Center Connecting to clcgroup",{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A629=1,VALUE(findword(UPPER($F629),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Connecting to clcgroup"]
[{"$f":"addvalues!A630","v":1},{"$f":"IF($A630=1,addvalues!B630)","v":954247},{"$f":"IF($A630=1,addvalues!F630)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A630=1,addvalues!C630)","v":"Help Desk::Call Center"},{"$f":"IF($A630=1,addvalues!G630)","v":"Spam Quarantine Logon"},"Help Desk::Call Center Spam Quarantine Logon",{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A630=1,VALUE(findword(UPPER($F630),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.3333333333333333,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Spam Quarantine Logon"]
[{"$f":"addvalues!A631","v":1},{"$f":"IF($A631=1,addvalues!B631)","v":954298},{"$f":"IF($A631=1,addvalues!F631)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A631=1,addvalues!C631)","v":"Help Desk::Call Center"},{"$f":"IF($A631=1,addvalues!G631)","v":"duplicate name exists on the network"},"Help Desk::Call Center duplicate name exists on the network",{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A631=1,VALUE(findword(UPPER($F631),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center duplicate name exists on the network"]
[{"$f":"addvalues!A632","v":1},{"$f":"IF($A632=1,addvalues!B632)","v":954314},{"$f":"IF($A632=1,addvalues!F632)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A632=1,addvalues!C632)","v":"Help Desk::Service Center"},{"$f":"IF($A632=1,addvalues!G632)","v":"Fan problem with Thinkpad"},"Help Desk::Service Center Fan problem with Thinkpad",{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A632=1,VALUE(findword(UPPER($F632),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Fan problem with Thinkpad"]
[{"$f":"addvalues!A633","v":1},{"$f":"IF($A633=1,addvalues!B633)","v":954329},{"$f":"IF($A633=1,addvalues!F633)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A633=1,addvalues!C633)","v":"Help Desk::Service Center"},{"$f":"IF($A633=1,addvalues!G633)","v":"Hard Drive died in HR"},"Help Desk::Service Center Hard Drive died in HR",{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A633=1,VALUE(findword(UPPER($F633),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Hard Drive died in HR"]
[{"$f":"addvalues!A634","v":1},{"$f":"IF($A634=1,addvalues!B634)","v":954331},{"$f":"IF($A634=1,addvalues!F634)","v":"VICE PRESIDENT FOR FINANCE"},{"$f":"IF($A634=1,addvalues!C634)","v":"Help Desk::Call Center"},{"$f":"IF($A634=1,addvalues!G634)","v":"Any infor yet on sapweb or thunderbird for NE49?"},"Help Desk::Call Center Any infor yet on sapweb or thunderbird for NE49?",{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A634=1,VALUE(findword(UPPER($F634),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.333333333333333,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Any infor yet on sapweb or thunderbird for NE49?"]
[{"$f":"addvalues!A635","v":1},{"$f":"IF($A635=1,addvalues!B635)","v":954340},{"$f":"IF($A635=1,addvalues!F635)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A635=1,addvalues!C635)","v":"Help Desk::Call Center"},{"$f":"IF($A635=1,addvalues!G635)","v":"Problem verifying MIT Personal Certificates on Student Health Plan Website"},"Help Desk::Call Center Problem verifying MIT Personal Certificates on Student Health Plan Website",{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A635=1,VALUE(findword(UPPER($F635),UPPER(topicStrings!$B$16))),\"\")","v":1},2,13.5,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Problem verifying MIT Personal Certificates on Student Health Plan Website"]
[{"$f":"addvalues!A636","v":1},{"$f":"IF($A636=1,addvalues!B636)","v":954343},{"$f":"IF($A636=1,addvalues!F636)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A636=1,addvalues!C636)","v":"Help Desk::Service Center"},{"$f":"IF($A636=1,addvalues!G636)","v":"[istweb] Dell Warranty"},"Help Desk::Service Center [istweb] Dell Warranty",{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A636=1,VALUE(findword(UPPER($F636),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center [istweb] Dell Warranty"]
[{"$f":"addvalues!A637","v":1},{"$f":"IF($A637=1,addvalues!B637)","v":954349},{"$f":"IF($A637=1,addvalues!F637)","v":"ECONOMICS, DEPARTMENT OF"},{"$f":"IF($A637=1,addvalues!C637)","v":"Help Desk::Business Help"},{"$f":"IF($A637=1,addvalues!G637)","v":"Cannot assess the Sapwebss/Benefits Page"},"Help Desk::Business Help Cannot assess the Sapwebss/Benefits Page",{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A637=1,VALUE(findword(UPPER($F637),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Cannot assess the Sapwebss/Benefits Page"]
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[{"$f":"addvalues!A639","v":1},{"$f":"IF($A639=1,addvalues!B639)","v":954384},{"$f":"IF($A639=1,addvalues!F639)","v":""},{"$f":"IF($A639=1,addvalues!C639)","v":"Help Desk::Call Center"},{"$f":"IF($A639=1,addvalues!G639)","v":"Wants to change Kerberos username"},"Help Desk::Call Center Wants to change Kerberos username",{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A639=1,VALUE(findword(UPPER($F639),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Wants to change Kerberos username"]
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[{"$f":"addvalues!A653","v":1},{"$f":"IF($A653=1,addvalues!B653)","v":954468},{"$f":"IF($A653=1,addvalues!F653)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A653=1,addvalues!C653)","v":"Help Desk::Call Center"},{"$f":"IF($A653=1,addvalues!G653)","v":"Help installing Windows XP under VMWare"},"Help Desk::Call Center Help installing Windows XP under VMWare",{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$9))),\"\")","v":2},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A653=1,VALUE(findword(UPPER($F653),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.6666666666666661,"",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Help installing Windows XP under VMWare"]
[{"$f":"addvalues!A654","v":1},{"$f":"IF($A654=1,addvalues!B654)","v":954474},{"$f":"IF($A654=1,addvalues!F654)","v":""},{"$f":"IF($A654=1,addvalues!C654)","v":"Help Desk::Call Center"},{"$f":"IF($A654=1,addvalues!G654)","v":"AppleMail Settings"},"Help Desk::Call Center AppleMail Settings",{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A654=1,VALUE(findword(UPPER($F654),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center AppleMail Settings"]
[{"$f":"addvalues!A655","v":1},{"$f":"IF($A655=1,addvalues!B655)","v":954481},{"$f":"IF($A655=1,addvalues!F655)","v":""},{"$f":"IF($A655=1,addvalues!C655)","v":"Help Desk::Call Center"},{"$f":"IF($A655=1,addvalues!G655)","v":"Fwd: Protect your EDU Email Account"},"Help Desk::Call Center Fwd: Protect your EDU Email Account",{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A655=1,VALUE(findword(UPPER($F655),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","security","security","Help Desk::Call Center Fwd: Protect your EDU Email Account"]
[{"$f":"addvalues!A656","v":1},{"$f":"IF($A656=1,addvalues!B656)","v":954483},{"$f":"IF($A656=1,addvalues!F656)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A656=1,addvalues!C656)","v":"Help Desk::Business Help"},{"$f":"IF($A656=1,addvalues!G656)","v":"Unexpected Error when accessing Timesheet"},"Help Desk::Business Help Unexpected Error when accessing Timesheet",{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A656=1,VALUE(findword(UPPER($F656),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Unexpected Error when accessing Timesheet"]
[{"$f":"addvalues!A657","v":1},{"$f":"IF($A657=1,addvalues!B657)","v":954486},{"$f":"IF($A657=1,addvalues!F657)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A657=1,addvalues!C657)","v":"Help Desk::Call Center"},{"$f":"IF($A657=1,addvalues!G657)","v":"problem with web certificate"},"Help Desk::Call Center problem with web certificate",{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A657=1,VALUE(findword(UPPER($F657),UPPER(topicStrings!$B$16))),\"\")","v":1},2,13.666666666666666,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problem with web certificate"]
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[{"$f":"addvalues!A659","v":1},{"$f":"IF($A659=1,addvalues!B659)","v":954493},{"$f":"IF($A659=1,addvalues!F659)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A659=1,addvalues!C659)","v":"Help Desk::Call Center"},{"$f":"IF($A659=1,addvalues!G659)","v":"TSM TCPIP communications error"},"Help Desk::Call Center TSM TCPIP communications error",{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A659=1,VALUE(findword(UPPER($F659),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Call Center TSM TCPIP communications error"]
[{"$f":"addvalues!A660","v":1},{"$f":"IF($A660=1,addvalues!B660)","v":954496},{"$f":"IF($A660=1,addvalues!F660)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A660=1,addvalues!C660)","v":"Help Desk::Call Center"},{"$f":"IF($A660=1,addvalues!G660)","v":"Changing password"},"Help Desk::Call Center Changing password",{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A660=1,VALUE(findword(UPPER($F660),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center Changing password"]
[{"$f":"addvalues!A661","v":1},{"$f":"IF($A661=1,addvalues!B661)","v":954502},{"$f":"IF($A661=1,addvalues!F661)","v":"HAYSTACK OBSERVATORY"},{"$f":"IF($A661=1,addvalues!C661)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A661=1,addvalues!G661)","v":"Metafile does not match checksum error"},"Help Desk::UNIX/Linux Metafile does not match checksum error",{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A661=1,VALUE(findword(UPPER($F661),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::UNIX/Linux Metafile does not match checksum error"]
[{"$f":"addvalues!A662","v":1},{"$f":"IF($A662=1,addvalues!B662)","v":954511},{"$f":"IF($A662=1,addvalues!F662)","v":""},{"$f":"IF($A662=1,addvalues!C662)","v":"Help Desk::Call Center"},{"$f":"IF($A662=1,addvalues!G662)","v":"Non-IST-supported questions"},"Help Desk::Call Center Non-IST-supported questions",{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A662=1,VALUE(findword(UPPER($F662),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Non-IST-supported questions"]
[{"$f":"addvalues!A663","v":1},{"$f":"IF($A663=1,addvalues!B663)","v":954514},{"$f":"IF($A663=1,addvalues!F663)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A663=1,addvalues!C663)","v":"Help Desk::Call Center"},{"$f":"IF($A663=1,addvalues!G663)","v":"Static IP - subnet masks"},"Help Desk::Call Center Static IP - subnet masks",{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$8))),\"\")","v":3},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A663=1,VALUE(findword(UPPER($F663),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Static IP - subnet masks"]
[{"$f":"addvalues!A664","v":1},{"$f":"IF($A664=1,addvalues!B664)","v":954521},{"$f":"IF($A664=1,addvalues!F664)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A664=1,addvalues!C664)","v":"Help Desk::Service Center"},{"$f":"IF($A664=1,addvalues!G664)","v":"black screen after logging in"},"Help Desk::Service Center black screen after logging in",{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A664=1,VALUE(findword(UPPER($F664),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center black screen after logging in"]
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[{"$f":"addvalues!A681","v":1},{"$f":"IF($A681=1,addvalues!B681)","v":954780},{"$f":"IF($A681=1,addvalues!F681)","v":""},{"$f":"IF($A681=1,addvalues!C681)","v":"Help Desk::Call Center"},{"$f":"IF($A681=1,addvalues!G681)","v":"Cannot login all of a sudden"},"Help Desk::Call Center Cannot login all of a sudden",{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A681=1,VALUE(findword(UPPER($F681),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Cannot login all of a sudden"]
[{"$f":"addvalues!A682","v":1},{"$f":"IF($A682=1,addvalues!B682)","v":954788},{"$f":"IF($A682=1,addvalues!F682)","v":""},{"$f":"IF($A682=1,addvalues!C682)","v":"Help Desk::Service Center"},{"$f":"IF($A682=1,addvalues!G682)","v":"does dead Power Mac G5 fall under Repair Extension Program?"},"Help Desk::Service Center does dead Power Mac G5 fall under Repair Extension Program?",{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A682=1,VALUE(findword(UPPER($F682),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.75,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center does dead Power Mac G5 fall under Repair Extension Program?"]
[{"$f":"addvalues!A683","v":1},{"$f":"IF($A683=1,addvalues!B683)","v":954862},{"$f":"IF($A683=1,addvalues!F683)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A683=1,addvalues!C683)","v":"Help Desk::Call Center"},{"$f":"IF($A683=1,addvalues!G683)","v":"Browser failed to generate a key,."},"Help Desk::Call Center Browser failed to generate a key,.",{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A683=1,VALUE(findword(UPPER($F683),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Browser failed to generate a key,."]
[{"$f":"addvalues!A684","v":1},{"$f":"IF($A684=1,addvalues!B684)","v":954866},{"$f":"IF($A684=1,addvalues!F684)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A684=1,addvalues!C684)","v":"Network::Requests"},{"$f":"IF($A684=1,addvalues!G684)","v":"I think you switfched me to my unused Exchange test box, instead of migrating me."},"Network::Requests I think you switfched me to my unused Exchange test box, instead of migrating me.",{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A684=1,VALUE(findword(UPPER($F684),UPPER(topicStrings!$B$16))),\"\")","v":0},4,6.25,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Network::Requests I think you switfched me to my unused Exchange test box, instead of migrating me."]
[{"$f":"addvalues!A685","v":1},{"$f":"IF($A685=1,addvalues!B685)","v":954880},{"$f":"IF($A685=1,addvalues!F685)","v":""},{"$f":"IF($A685=1,addvalues!C685)","v":"Help Desk::Business Help"},{"$f":"IF($A685=1,addvalues!G685)","v":"Personal Certificate Verfication"},"Help Desk::Business Help Personal Certificate Verfication",{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A685=1,VALUE(findword(UPPER($F685),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.666666666666666,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Business Help Personal Certificate Verfication"]
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[{"$f":"addvalues!A687","v":1},{"$f":"IF($A687=1,addvalues!B687)","v":955008},{"$f":"IF($A687=1,addvalues!F687)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A687=1,addvalues!C687)","v":"Edtech::Stellar"},{"$f":"IF($A687=1,addvalues!G687)","v":"What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?"},"Edtech::Stellar What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?",{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A687=1,VALUE(findword(UPPER($F687),UPPER(topicStrings!$B$16))),\"\")","v":1},3,10.25,"",0," not sure yet","Services",null,null,"Services","services","services","Edtech::Stellar What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?"]
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[{"$f":"addvalues!A702","v":1},{"$f":"IF($A702=1,addvalues!B702)","v":955500},{"$f":"IF($A702=1,addvalues!F702)","v":"Koch Inst - Integrative Cancer Research"},{"$f":"IF($A702=1,addvalues!C702)","v":"Help Desk::Service Center"},{"$f":"IF($A702=1,addvalues!G702)","v":"[istweb] Scheduling and appointment for a crashed computer"},"Help Desk::Service Center [istweb] Scheduling and appointment for a crashed computer",{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A702=1,VALUE(findword(UPPER($F702),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Service Center [istweb] Scheduling and appointment for a crashed computer"]
[{"$f":"addvalues!A703","v":1},{"$f":"IF($A703=1,addvalues!B703)","v":955502},{"$f":"IF($A703=1,addvalues!F703)","v":""},{"$f":"IF($A703=1,addvalues!C703)","v":"Help Desk::Call Center"},{"$f":"IF($A703=1,addvalues!G703)","v":"[istweb] anti virus software"},"Help Desk::Call Center [istweb] anti virus software",{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A703=1,VALUE(findword(UPPER($F703),UPPER(topicStrings!$B$16))),\"\")","v":0},2,11.666666666666666,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center [istweb] anti virus software"]
[{"$f":"addvalues!A704","v":1},{"$f":"IF($A704=1,addvalues!B704)","v":955503},{"$f":"IF($A704=1,addvalues!F704)","v":""},{"$f":"IF($A704=1,addvalues!C704)","v":"Help Desk::Call Center"},{"$f":"IF($A704=1,addvalues!G704)","v":"[istweb] Email account help"},"Help Desk::Call Center [istweb] Email account help",{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A704=1,VALUE(findword(UPPER($F704),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center [istweb] Email account help"]
[{"$f":"addvalues!A705","v":1},{"$f":"IF($A705=1,addvalues!B705)","v":955511},{"$f":"IF($A705=1,addvalues!F705)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A705=1,addvalues!C705)","v":"Help Desk::Call Center"},{"$f":"IF($A705=1,addvalues!G705)","v":"Re: [istweb] http://libraries.mit.edu/ seems down"},"Help Desk::Call Center Re: [istweb] http://libraries.mit.edu/ seems down",{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A705=1,VALUE(findword(UPPER($F705),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Re: [istweb] http://libraries.mit.edu/ seems down"]
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[{"$f":"addvalues!A707","v":1},{"$f":"IF($A707=1,addvalues!B707)","v":955572},{"$f":"IF($A707=1,addvalues!F707)","v":"AUDIT DIVISION"},{"$f":"IF($A707=1,addvalues!C707)","v":"Help Desk::Call Center"},{"$f":"IF($A707=1,addvalues!G707)","v":"Brightmail problem?"},{"$f":"IF(A707=1,CONCATENATE(D707,\" \",E707),\"\")","v":"Help Desk::Call Center Brightmail problem?"},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A707=1,VALUE(findword(UPPER($F707),UPPER(topicStrings!$B$16))),\"\")","v":0},{"$f":"COUNTIF(G707:U707,\">0\")","v":0},{"$f":"IF(V707>0,(G707*1+H707*2+I707*3+J707*4+K707*5+L707*6+M707*7+N707*8+O707*9+P707*10+Q707*11+R707*12+S707*13+T707*14+U707*15)/SUM(G707:U707),0)","v":0},{"$f":"IF(V707=1,CHOOSE(W707,\"Email\",\"Network\",\"Hardware\",\"Accounts\",\"Backup\",\"Business\",\"Cluster\",\"OS\",\"Other\",\"Printing\",\"Security\",\"Services\",\"Software\",\"Telephone\",\"Web\"),\"\")","v":""},{"$f":"IF(V707<1,\"No KeyWords Match\",0)","v":"No KeyWords Match"},{"$f":"IF(G707>MAX(H707:U707),\"Email\",IF(H707>MAX(I707:U707,G707),\"Network\",IF(I707>MAX(G707:H707,J707:U707),\"Hardware\",IF(S707>MAX(U707,G707:R707),\"Software\",IF(J707>MAX(K707:U707,G707:I707),\"Accounts\",IF(K707>MAX(G707:J707,L707:U707),\"Backup\",IF(L707>MAX(G707:K707,M707:U707),\"Business\",\" not sure yet\")))))))","v":" not sure yet"},{"$f":"IF(M707>MAX(G707:L707,N707:U707),\"Cluster\",IF(N707>MAX(G707:M707,O707:U707),\"OS\",IF(P707>MAX(G707:O707,Q707:U707),\"Printing\",IF(Q707>MAX(G707:P707,R707:U707),\"Security\",IF(R707>MAX(G707:Q707,S707:U707),\"Services\",IF(U707>MAX(G707:T707),\"Web\",IF(T707>MAX(G707:S707,U707),\"Telephone\",\" not sure yet\")))))))","v":" not sure yet"},null,null,{"$f":"IF(Z707=\" not sure yet\",AA707,Z707)","v":" not sure yet"},"email",{"$f":"IF(V707=0,IF(AE707<>\"\",AE707,\" Need to read this one\"),IF(V707=1,X707,IF(AE707<>\"\",AE707,AD707)))","v":"email"},{"$f":"F707","v":"Help Desk::Call Center Brightmail problem?"}]
[{"$f":"addvalues!A708","v":1},{"$f":"IF($A708=1,addvalues!B708)","v":955580},{"$f":"IF($A708=1,addvalues!F708)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A708=1,addvalues!C708)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A708=1,addvalues!G708)","v":"Using Athena passwords for Unix machine"},"Help Desk::UNIX/Linux Using Athena passwords for Unix machine",{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A708=1,VALUE(findword(UPPER($F708),UPPER(topicStrings!$B$16))),\"\")","v":0},3,9,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::UNIX/Linux Using Athena passwords for Unix machine"]
[{"$f":"addvalues!A709","v":1},{"$f":"IF($A709=1,addvalues!B709)","v":955582},{"$f":"IF($A709=1,addvalues!F709)","v":"POLITICAL SCIENCE, DEPARTMENT OF"},{"$f":"IF($A709=1,addvalues!C709)","v":"Help Desk::Call Center"},{"$f":"IF($A709=1,addvalues!G709)","v":"Spam messages sent/received this morning"},"Help Desk::Call Center Spam messages sent/received this morning",{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A709=1,VALUE(findword(UPPER($F709),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Spam messages sent/received this morning"]
[{"$f":"addvalues!A710","v":1},{"$f":"IF($A710=1,addvalues!B710)","v":955586},{"$f":"IF($A710=1,addvalues!F710)","v":""},{"$f":"IF($A710=1,addvalues!C710)","v":"Network::Requests"},{"$f":"IF($A710=1,addvalues!G710)","v":"IP address poaching"},"Network::Requests IP address poaching",{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A710=1,VALUE(findword(UPPER($F710),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.3333333333333335,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests IP address poaching"]
[{"$f":"addvalues!A711","v":1},{"$f":"IF($A711=1,addvalues!B711)","v":955587},{"$f":"IF($A711=1,addvalues!F711)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A711=1,addvalues!C711)","v":"Help Desk::Call Center"},{"$f":"IF($A711=1,addvalues!G711)","v":"receiving mail delivery errors for messages I didn't send"},"Help Desk::Call Center receiving mail delivery errors for messages I didn't send",{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$6))),\"\")","v":4},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A711=1,VALUE(findword(UPPER($F711),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center receiving mail delivery errors for messages I didn't send"]
[{"$f":"addvalues!A712","v":1},{"$f":"IF($A712=1,addvalues!B712)","v":955602},{"$f":"IF($A712=1,addvalues!F712)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A712=1,addvalues!C712)","v":"Help Desk::Call Center"},{"$f":"IF($A712=1,addvalues!G712)","v":"FW: Must read"},"Help Desk::Call Center FW: Must read",{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A712=1,VALUE(findword(UPPER($F712),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center FW: Must read"]
[{"$f":"addvalues!A713","v":1},{"$f":"IF($A713=1,addvalues!B713)","v":955607},{"$f":"IF($A713=1,addvalues!F713)","v":"VICE PRESIDENT FOR FINANCE"},{"$f":"IF($A713=1,addvalues!C713)","v":"Help Desk::Call Center"},{"$f":"IF($A713=1,addvalues!G713)","v":"Brio Class"},"Help Desk::Call Center Brio Class",{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A713=1,VALUE(findword(UPPER($F713),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Brio Class"]
[{"$f":"addvalues!A714","v":1},{"$f":"IF($A714=1,addvalues!B714)","v":955674},{"$f":"IF($A714=1,addvalues!F714)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A714=1,addvalues!C714)","v":"Help Desk::Call Center"},{"$f":"IF($A714=1,addvalues!G714)","v":"Fwd: Delayed Mail (still being retried)"},"Help Desk::Call Center Fwd: Delayed Mail (still being retried)",{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A714=1,VALUE(findword(UPPER($F714),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Fwd: Delayed Mail (still being retried)"]
[{"$f":"addvalues!A715","v":1},{"$f":"IF($A715=1,addvalues!B715)","v":955675},{"$f":"IF($A715=1,addvalues!F715)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A715=1,addvalues!C715)","v":"Help Desk::Service Center"},{"$f":"IF($A715=1,addvalues!G715)","v":"client would like a 500GB 7200 RPM drive in 2008 MacBook pro 15\""},"Help Desk::Service Center client would like a 500GB 7200 RPM drive in 2008 MacBook pro 15\"",{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A715=1,VALUE(findword(UPPER($F715),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center client would like a 500GB 7200 RPM drive in 2008 MacBook pro 15\""]
[{"$f":"addvalues!A716","v":1},{"$f":"IF($A716=1,addvalues!B716)","v":955680},{"$f":"IF($A716=1,addvalues!F716)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A716=1,addvalues!C716)","v":"Help Desk::Athena"},{"$f":"IF($A716=1,addvalues!G716)","v":"I need to know who owns this address epc-contacts@mit.edu"},"Help Desk::Athena I need to know who owns this address epc-contacts@mit.edu",{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A716=1,VALUE(findword(UPPER($F716),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","accounts","accounts","Help Desk::Athena I need to know who owns this address epc-contacts@mit.edu"]
[{"$f":"addvalues!A717","v":1},{"$f":"IF($A717=1,addvalues!B717)","v":955691},{"$f":"IF($A717=1,addvalues!F717)","v":"DEVELOPMENT SERVICES, OFFICE OF"},{"$f":"IF($A717=1,addvalues!C717)","v":"Network::Requests"},{"$f":"IF($A717=1,addvalues!G717)","v":"DNS glitch"},"Network::Requests DNS glitch",{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A717=1,VALUE(findword(UPPER($F717),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests DNS glitch"]
[{"$f":"addvalues!A718","v":1},{"$f":"IF($A718=1,addvalues!B718)","v":955700},{"$f":"IF($A718=1,addvalues!F718)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A718=1,addvalues!C718)","v":"Help Desk::Call Center"},{"$f":"IF($A718=1,addvalues!G718)","v":"Certificates, spam questions"},"Help Desk::Call Center Certificates, spam questions",{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A718=1,VALUE(findword(UPPER($F718),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.1999999999999993,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificates, spam questions"]
[{"$f":"addvalues!A719","v":1},{"$f":"IF($A719=1,addvalues!B719)","v":955707},{"$f":"IF($A719=1,addvalues!F719)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A719=1,addvalues!C719)","v":"Help Desk::Call Center"},{"$f":"IF($A719=1,addvalues!G719)","v":"[Fwd: Delayed Mail (still being retried)]"},"Help Desk::Call Center [Fwd: Delayed Mail (still being retried)]",{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A719=1,VALUE(findword(UPPER($F719),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center [Fwd: Delayed Mail (still being retried)]"]
[{"$f":"addvalues!A720","v":1},{"$f":"IF($A720=1,addvalues!B720)","v":955711},{"$f":"IF($A720=1,addvalues!F720)","v":""},{"$f":"IF($A720=1,addvalues!C720)","v":"Help Desk::Call Center"},{"$f":"IF($A720=1,addvalues!G720)","v":"Telephone: Unable to check  voice messages"},"Help Desk::Call Center Telephone: Unable to check  voice messages",{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A720=1,VALUE(findword(UPPER($F720),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Telephone: Unable to check  voice messages"]
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[{"$f":"addvalues!A722","v":1},{"$f":"IF($A722=1,addvalues!B722)","v":955721},{"$f":"IF($A722=1,addvalues!F722)","v":""},{"$f":"IF($A722=1,addvalues!C722)","v":"Help Desk::Trends"},{"$f":"IF($A722=1,addvalues!G722)","v":"spam quarantine notification problem, parent ticket"},"Help Desk::Trends spam quarantine notification problem, parent ticket",{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A722=1,VALUE(findword(UPPER($F722),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.3333333333333333,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Trends spam quarantine notification problem, parent ticket"]
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[{"$f":"addvalues!A724","v":1},{"$f":"IF($A724=1,addvalues!B724)","v":955724},{"$f":"IF($A724=1,addvalues!F724)","v":""},{"$f":"IF($A724=1,addvalues!C724)","v":"Help Desk::Call Center"},{"$f":"IF($A724=1,addvalues!G724)","v":"Increasing junk mails after vpn."},"Help Desk::Call Center Increasing junk mails after vpn.",{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A724=1,VALUE(findword(UPPER($F724),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Increasing junk mails after vpn."]
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[{"$f":"addvalues!A727","v":1},{"$f":"IF($A727=1,addvalues!B727)","v":955746},{"$f":"IF($A727=1,addvalues!F727)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A727=1,addvalues!C727)","v":"Help Desk::Call Center"},{"$f":"IF($A727=1,addvalues!G727)","v":"Fwd: Delayed Mail (still being retried)"},"Help Desk::Call Center Fwd: Delayed Mail (still being retried)",{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A727=1,VALUE(findword(UPPER($F727),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Fwd: Delayed Mail (still being retried)"]
[{"$f":"addvalues!A728","v":1},{"$f":"IF($A728=1,addvalues!B728)","v":955748},{"$f":"IF($A728=1,addvalues!F728)","v":"DIVISION OF COMPARATIVE MEDICINE"},{"$f":"IF($A728=1,addvalues!C728)","v":"Help Desk::Call Center"},{"$f":"IF($A728=1,addvalues!G728)","v":"[istweb] auto reply, out of office"},"Help Desk::Call Center [istweb] auto reply, out of office",{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A728=1,VALUE(findword(UPPER($F728),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center [istweb] auto reply, out of office"]
[{"$f":"addvalues!A729","v":1},{"$f":"IF($A729=1,addvalues!B729)","v":955756},{"$f":"IF($A729=1,addvalues!F729)","v":"DIVISION OF COMPARATIVE MEDICINE"},{"$f":"IF($A729=1,addvalues!C729)","v":"Help Desk::Call Center"},{"$f":"IF($A729=1,addvalues!G729)","v":"Turn off E-mail auto-responder"},"Help Desk::Call Center Turn off E-mail auto-responder",{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A729=1,VALUE(findword(UPPER($F729),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Turn off E-mail auto-responder"]
[{"$f":"addvalues!A730","v":1},{"$f":"IF($A730=1,addvalues!B730)","v":955763},{"$f":"IF($A730=1,addvalues!F730)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A730=1,addvalues!C730)","v":"Help Desk::Call Center"},{"$f":"IF($A730=1,addvalues!G730)","v":"FW: Delayed Mail (still being retried)"},"Help Desk::Call Center FW: Delayed Mail (still being retried)",{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A730=1,VALUE(findword(UPPER($F730),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center FW: Delayed Mail (still being retried)"]
[{"$f":"addvalues!A731","v":1},{"$f":"IF($A731=1,addvalues!B731)","v":955773},{"$f":"IF($A731=1,addvalues!F731)","v":""},{"$f":"IF($A731=1,addvalues!C731)","v":"Help Desk::Call Center"},{"$f":"IF($A731=1,addvalues!G731)","v":"Email account was compromised?"},"Help Desk::Call Center Email account was compromised?",{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A731=1,VALUE(findword(UPPER($F731),UPPER(topicStrings!$B$16))),\"\")","v":0},3,6.75,"",0," not sure yet","Security",null,null,"Security","security","security","Help Desk::Call Center Email account was compromised?"]
[{"$f":"addvalues!A732","v":1},{"$f":"IF($A732=1,addvalues!B732)","v":955790},{"$f":"IF($A732=1,addvalues!F732)","v":""},{"$f":"IF($A732=1,addvalues!C732)","v":"Help Desk::Call Center"},{"$f":"IF($A732=1,addvalues!G732)","v":"Mac recent items path information"},"Help Desk::Call Center Mac recent items path information",{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A732=1,VALUE(findword(UPPER($F732),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Mac recent items path information"]
[{"$f":"addvalues!A733","v":1},{"$f":"IF($A733=1,addvalues!B733)","v":955811},{"$f":"IF($A733=1,addvalues!F733)","v":"ECONOMICS, DEPARTMENT OF"},{"$f":"IF($A733=1,addvalues!C733)","v":"Help Desk::Call Center"},{"$f":"IF($A733=1,addvalues!G733)","v":"[istweb] Large amonts of \"delayed mail\" messages"},"Help Desk::Call Center [istweb] Large amonts of \"delayed mail\" messages",{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A733=1,VALUE(findword(UPPER($F733),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center [istweb] Large amonts of \"delayed mail\" messages"]
[{"$f":"addvalues!A734","v":1},{"$f":"IF($A734=1,addvalues!B734)","v":955833},{"$f":"IF($A734=1,addvalues!F734)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A734=1,addvalues!C734)","v":"Help Desk::Call Center"},{"$f":"IF($A734=1,addvalues!G734)","v":"email problem: whitehea@mit.edu"},"Help Desk::Call Center email problem: whitehea@mit.edu",{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A734=1,VALUE(findword(UPPER($F734),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center email problem: whitehea@mit.edu"]
[{"$f":"addvalues!A735","v":1},{"$f":"IF($A735=1,addvalues!B735)","v":955834},{"$f":"IF($A735=1,addvalues!F735)","v":""},{"$f":"IF($A735=1,addvalues!C735)","v":"Help Desk::Call Center"},{"$f":"IF($A735=1,addvalues!G735)","v":"Keeping my Athena account?"},"Help Desk::Call Center Keeping my Athena account?",{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A735=1,VALUE(findword(UPPER($F735),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.3333333333333339,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Keeping my Athena account?"]
[{"$f":"addvalues!A736","v":1},{"$f":"IF($A736=1,addvalues!B736)","v":955863},{"$f":"IF($A736=1,addvalues!F736)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A736=1,addvalues!C736)","v":"Help Desk::Service Center"},{"$f":"IF($A736=1,addvalues!G736)","v":"MacBook Pro won't boot"},"Help Desk::Service Center MacBook Pro won't boot",{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A736=1,VALUE(findword(UPPER($F736),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center MacBook Pro won't boot"]
[{"$f":"addvalues!A737","v":1},{"$f":"IF($A737=1,addvalues!B737)","v":955868},{"$f":"IF($A737=1,addvalues!F737)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A737=1,addvalues!C737)","v":"Help Desk::Business Help"},{"$f":"IF($A737=1,addvalues!G737)","v":"JV 103992138 not found in SAPweb search results"},"Help Desk::Business Help JV 103992138 not found in SAPweb search results",{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A737=1,VALUE(findword(UPPER($F737),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help JV 103992138 not found in SAPweb search results"]
[{"$f":"addvalues!A738","v":1},{"$f":"IF($A738=1,addvalues!B738)","v":955871},{"$f":"IF($A738=1,addvalues!F738)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A738=1,addvalues!C738)","v":"Help Desk::Call Center"},{"$f":"IF($A738=1,addvalues!G738)","v":"I'm setting up a group website on the dmse locker and want to find out how to maintain the website in dreamweaver"},"Help Desk::Call Center I'm setting up a group website on the dmse locker and want to find out how to maintain the website in dreamweaver",{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A738=1,VALUE(findword(UPPER($F738),UPPER(topicStrings!$B$16))),\"\")","v":2},3,11.75,"",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::Call Center I'm setting up a group website on the dmse locker and want to find out how to maintain the website in dreamweaver"]
[{"$f":"addvalues!A739","v":1},{"$f":"IF($A739=1,addvalues!B739)","v":955875},{"$f":"IF($A739=1,addvalues!F739)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A739=1,addvalues!C739)","v":"Help Desk::Service Center"},{"$f":"IF($A739=1,addvalues!G739)","v":"Dell D630 Split screen issue - HL746D1"},"Help Desk::Service Center Dell D630 Split screen issue - HL746D1",{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A739=1,VALUE(findword(UPPER($F739),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell D630 Split screen issue - HL746D1"]
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[{"$f":"addvalues!A741","v":1},{"$f":"IF($A741=1,addvalues!B741)","v":955897},{"$f":"IF($A741=1,addvalues!F741)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A741=1,addvalues!C741)","v":"Help Desk::Call Center"},{"$f":"IF($A741=1,addvalues!G741)","v":"Email"},"Help Desk::Call Center Email",{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A741=1,VALUE(findword(UPPER($F741),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Email"]
[{"$f":"addvalues!A742","v":1},{"$f":"IF($A742=1,addvalues!B742)","v":955909},{"$f":"IF($A742=1,addvalues!F742)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A742=1,addvalues!C742)","v":"Help Desk::Call Center"},{"$f":"IF($A742=1,addvalues!G742)","v":"Delayed Mail (still being retried) (fwd)"},"Help Desk::Call Center Delayed Mail (still being retried) (fwd)",{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A742=1,VALUE(findword(UPPER($F742),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Delayed Mail (still being retried) (fwd)"]
[{"$f":"addvalues!A743","v":1},{"$f":"IF($A743=1,addvalues!B743)","v":955913},{"$f":"IF($A743=1,addvalues!F743)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A743=1,addvalues!C743)","v":"Help Desk::Service Center"},{"$f":"IF($A743=1,addvalues!G743)","v":"Dell freezes"},"Help Desk::Service Center Dell freezes",{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A743=1,VALUE(findword(UPPER($F743),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell freezes"]
[{"$f":"addvalues!A744","v":1},{"$f":"IF($A744=1,addvalues!B744)","v":955917},{"$f":"IF($A744=1,addvalues!F744)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A744=1,addvalues!C744)","v":"Help Desk::Business Help"},{"$f":"IF($A744=1,addvalues!G744)","v":"SAPweb search functionality for purchase orders"},"Help Desk::Business Help SAPweb search functionality for purchase orders",{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A744=1,VALUE(findword(UPPER($F744),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.4,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAPweb search functionality for purchase orders"]
[{"$f":"addvalues!A745","v":1},{"$f":"IF($A745=1,addvalues!B745)","v":955923},{"$f":"IF($A745=1,addvalues!F745)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A745=1,addvalues!C745)","v":"Edtech::Stellar"},{"$f":"IF($A745=1,addvalues!G745)","v":"FW: Two stellar websites"},"Edtech::Stellar FW: Two stellar websites",{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A745=1,VALUE(findword(UPPER($F745),UPPER(topicStrings!$B$16))),\"\")","v":1},2,13,"",0," not sure yet","Services",null,null,"Services","services","services","Edtech::Stellar FW: Two stellar websites"]
[{"$f":"addvalues!A746","v":1},{"$f":"IF($A746=1,addvalues!B746)","v":955927},{"$f":"IF($A746=1,addvalues!F746)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A746=1,addvalues!C746)","v":"Edtech::Stellar"},{"$f":"IF($A746=1,addvalues!G746)","v":"fall course site"},"Edtech::Stellar fall course site",{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A746=1,VALUE(findword(UPPER($F746),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services","services","Services","Edtech::Stellar fall course site"]
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[{"$f":"addvalues!A748","v":1},{"$f":"IF($A748=1,addvalues!B748)","v":955939},{"$f":"IF($A748=1,addvalues!F748)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A748=1,addvalues!C748)","v":"Help Desk::Call Center"},{"$f":"IF($A748=1,addvalues!G748)","v":"trying to access bldg. services page, can't"},"Help Desk::Call Center trying to access bldg. services page, can't",{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A748=1,VALUE(findword(UPPER($F748),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center trying to access bldg. services page, can't"]
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[{"$f":"addvalues!A750","v":1},{"$f":"IF($A750=1,addvalues!B750)","v":955956},{"$f":"IF($A750=1,addvalues!F750)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A750=1,addvalues!C750)","v":"Help Desk::Call Center"},{"$f":"IF($A750=1,addvalues!G750)","v":"need assistance to configure Blackberry for MIT email"},"Help Desk::Call Center need assistance to configure Blackberry for MIT email",{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A750=1,VALUE(findword(UPPER($F750),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center need assistance to configure Blackberry for MIT email"]
[{"$f":"addvalues!A751","v":1},{"$f":"IF($A751=1,addvalues!B751)","v":955958},{"$f":"IF($A751=1,addvalues!F751)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A751=1,addvalues!C751)","v":"Help Desk::Call Center"},{"$f":"IF($A751=1,addvalues!G751)","v":"Getting TSM error on new install of 5.5.2 on new Mac"},"Help Desk::Call Center Getting TSM error on new install of 5.5.2 on new Mac",{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A751=1,VALUE(findword(UPPER($F751),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Call Center Getting TSM error on new install of 5.5.2 on new Mac"]
[{"$f":"addvalues!A752","v":1},{"$f":"IF($A752=1,addvalues!B752)","v":955963},{"$f":"IF($A752=1,addvalues!F752)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A752=1,addvalues!C752)","v":"Help Desk::Call Center"},{"$f":"IF($A752=1,addvalues!G752)","v":"Earthlink POPup log on window appears (startup)"},"Help Desk::Call Center Earthlink POPup log on window appears (startup)",{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A752=1,VALUE(findword(UPPER($F752),UPPER(topicStrings!$B$16))),\"\")","v":0},3,3,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Earthlink POPup log on window appears (startup)"]
[{"$f":"addvalues!A753","v":1},{"$f":"IF($A753=1,addvalues!B753)","v":955968},{"$f":"IF($A753=1,addvalues!F753)","v":"CAREER DEVELOPMENT"},{"$f":"IF($A753=1,addvalues!C753)","v":"Edtech::Stellar"},{"$f":"IF($A753=1,addvalues!G753)","v":"Note associated with Site Created for SP.800"},"Edtech::Stellar Note associated with Site Created for SP.800",{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A753=1,VALUE(findword(UPPER($F753),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services","services","Services","Edtech::Stellar Note associated with Site Created for SP.800"]
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[{"$f":"addvalues!A755","v":1},{"$f":"IF($A755=1,addvalues!B755)","v":956001},{"$f":"IF($A755=1,addvalues!F755)","v":"PLASMA SCIENCE AND FUSION CENTER"},{"$f":"IF($A755=1,addvalues!C755)","v":"Help Desk::Call Center"},{"$f":"IF($A755=1,addvalues!G755)","v":"(blank)"},"Help Desk::Call Center (blank)",{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A755=1,VALUE(findword(UPPER($F755),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center (blank)"]
[{"$f":"addvalues!A756","v":1},{"$f":"IF($A756=1,addvalues!B756)","v":956003},{"$f":"IF($A756=1,addvalues!F756)","v":"LINCOLN LABORATORY"},{"$f":"IF($A756=1,addvalues!C756)","v":"Help Desk::Call Center"},{"$f":"IF($A756=1,addvalues!G756)","v":"having certificate challenges from LL"},"Help Desk::Call Center having certificate challenges from LL",{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A756=1,VALUE(findword(UPPER($F756),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center having certificate challenges from LL"]
[{"$f":"addvalues!A757","v":1},{"$f":"IF($A757=1,addvalues!B757)","v":956013},{"$f":"IF($A757=1,addvalues!F757)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A757=1,addvalues!C757)","v":"Help Desk::Call Center"},{"$f":"IF($A757=1,addvalues!G757)","v":"sapweb problems resolved"},"Help Desk::Call Center sapweb problems resolved",{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A757=1,VALUE(findword(UPPER($F757),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center sapweb problems resolved"]
[{"$f":"addvalues!A758","v":1},{"$f":"IF($A758=1,addvalues!B758)","v":956020},{"$f":"IF($A758=1,addvalues!F758)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A758=1,addvalues!C758)","v":"Help Desk::Call Center"},{"$f":"IF($A758=1,addvalues!G758)","v":"ecat prompts several times for certificates"},"Help Desk::Call Center ecat prompts several times for certificates",{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A758=1,VALUE(findword(UPPER($F758),UPPER(topicStrings!$B$16))),\"\")","v":0},3,9.4,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center ecat prompts several times for certificates"]
[{"$f":"addvalues!A759","v":1},{"$f":"IF($A759=1,addvalues!B759)","v":956027},{"$f":"IF($A759=1,addvalues!F759)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A759=1,addvalues!C759)","v":"Help Desk::Call Center"},{"$f":"IF($A759=1,addvalues!G759)","v":"conficker removal"},"Help Desk::Call Center conficker removal",{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A759=1,VALUE(findword(UPPER($F759),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","security","security","Help Desk::Call Center conficker removal"]
[{"$f":"addvalues!A760","v":1},{"$f":"IF($A760=1,addvalues!B760)","v":956028},{"$f":"IF($A760=1,addvalues!F760)","v":""},{"$f":"IF($A760=1,addvalues!C760)","v":"Edtech::Stellar"},{"$f":"IF($A760=1,addvalues!G760)","v":"Re: Site Created for 14.771"},"Edtech::Stellar Re: Site Created for 14.771",{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A760=1,VALUE(findword(UPPER($F760),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services","services","Services","Edtech::Stellar Re: Site Created for 14.771"]
[{"$f":"addvalues!A761","v":1},{"$f":"IF($A761=1,addvalues!B761)","v":956033},{"$f":"IF($A761=1,addvalues!F761)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A761=1,addvalues!C761)","v":"Help Desk::Customercare"},{"$f":"IF($A761=1,addvalues!G761)","v":"survey feedback about 953163"},"Help Desk::Customercare survey feedback about 953163",{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A761=1,VALUE(findword(UPPER($F761),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 953163"]
[{"$f":"addvalues!A762","v":1},{"$f":"IF($A762=1,addvalues!B762)","v":956034},{"$f":"IF($A762=1,addvalues!F762)","v":""},{"$f":"IF($A762=1,addvalues!C762)","v":"Help Desk::Call Center"},{"$f":"IF($A762=1,addvalues!G762)","v":"Client forgot username"},"Help Desk::Call Center Client forgot username",{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A762=1,VALUE(findword(UPPER($F762),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center Client forgot username"]
[{"$f":"addvalues!A763","v":1},{"$f":"IF($A763=1,addvalues!B763)","v":956039},{"$f":"IF($A763=1,addvalues!F763)","v":""},{"$f":"IF($A763=1,addvalues!C763)","v":"Help Desk::Customercare"},{"$f":"IF($A763=1,addvalues!G763)","v":"survey feedback about 918232"},"Help Desk::Customercare survey feedback about 918232",{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A763=1,VALUE(findword(UPPER($F763),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 918232"]
[{"$f":"addvalues!A764","v":1},{"$f":"IF($A764=1,addvalues!B764)","v":956045},{"$f":"IF($A764=1,addvalues!F764)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A764=1,addvalues!C764)","v":"Help Desk::Customercare"},{"$f":"IF($A764=1,addvalues!G764)","v":"survey feedback about 946963"},"Help Desk::Customercare survey feedback about 946963",{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A764=1,VALUE(findword(UPPER($F764),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 946963"]
[{"$f":"addvalues!A765","v":1},{"$f":"IF($A765=1,addvalues!B765)","v":956055},{"$f":"IF($A765=1,addvalues!F765)","v":""},{"$f":"IF($A765=1,addvalues!C765)","v":"Help Desk::Service Center"},{"$f":"IF($A765=1,addvalues!G765)","v":"D430 freezes, overheats"},"Help Desk::Service Center D430 freezes, overheats",{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A765=1,VALUE(findword(UPPER($F765),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center D430 freezes, overheats"]
[{"$f":"addvalues!A766","v":1},{"$f":"IF($A766=1,addvalues!B766)","v":956061},{"$f":"IF($A766=1,addvalues!F766)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A766=1,addvalues!C766)","v":"Help Desk::Customercare"},{"$f":"IF($A766=1,addvalues!G766)","v":"survey feedback about 950017"},"Help Desk::Customercare survey feedback about 950017",{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A766=1,VALUE(findword(UPPER($F766),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 950017"]
[{"$f":"addvalues!A767","v":1},{"$f":"IF($A767=1,addvalues!B767)","v":956064},{"$f":"IF($A767=1,addvalues!F767)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A767=1,addvalues!C767)","v":"Help Desk::Customercare"},{"$f":"IF($A767=1,addvalues!G767)","v":"survey feedback about 947874"},"Help Desk::Customercare survey feedback about 947874",{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A767=1,VALUE(findword(UPPER($F767),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 947874"]
[{"$f":"addvalues!A768","v":1},{"$f":"IF($A768=1,addvalues!B768)","v":956072},{"$f":"IF($A768=1,addvalues!F768)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A768=1,addvalues!C768)","v":"Help Desk::Customercare"},{"$f":"IF($A768=1,addvalues!G768)","v":"survey feedback about 952442"},"Help Desk::Customercare survey feedback about 952442",{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A768=1,VALUE(findword(UPPER($F768),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet","other","Other","Help Desk::Customercare survey feedback about 952442"]
[{"$f":"addvalues!A769","v":1},{"$f":"IF($A769=1,addvalues!B769)","v":956083},{"$f":"IF($A769=1,addvalues!F769)","v":"RESEARCH LABORATORY OF ELECTRONICS"},{"$f":"IF($A769=1,addvalues!C769)","v":"Help Desk::Call Center"},{"$f":"IF($A769=1,addvalues!G769)","v":"Outlook 2007 IMAP connection error"},"Help Desk::Call Center Outlook 2007 IMAP connection error",{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A769=1,VALUE(findword(UPPER($F769),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.3333333333333333,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Outlook 2007 IMAP connection error"]
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[{"$f":"addvalues!A776","v":1},{"$f":"IF($A776=1,addvalues!B776)","v":956122},{"$f":"IF($A776=1,addvalues!F776)","v":""},{"$f":"IF($A776=1,addvalues!C776)","v":"Help Desk::Call Center"},{"$f":"IF($A776=1,addvalues!G776)","v":"New MacBook--connect to network"},"Help Desk::Call Center New MacBook--connect to network",{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A776=1,VALUE(findword(UPPER($F776),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center New MacBook--connect to network"]
[{"$f":"addvalues!A777","v":1},{"$f":"IF($A777=1,addvalues!B777)","v":956127},{"$f":"IF($A777=1,addvalues!F777)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A777=1,addvalues!C777)","v":"Help Desk::Service Center"},{"$f":"IF($A777=1,addvalues!G777)","v":"client is having intermittent shutdown issues on thinkpad"},"Help Desk::Service Center client is having intermittent shutdown issues on thinkpad",{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A777=1,VALUE(findword(UPPER($F777),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center client is having intermittent shutdown issues on thinkpad"]
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[{"$f":"addvalues!A780","v":1},{"$f":"IF($A780=1,addvalues!B780)","v":956145},{"$f":"IF($A780=1,addvalues!F780)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A780=1,addvalues!C780)","v":"Help Desk::Call Center"},{"$f":"IF($A780=1,addvalues!G780)","v":"ArcGIS software."},"Help Desk::Call Center ArcGIS software.",{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A780=1,VALUE(findword(UPPER($F780),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center ArcGIS software."]
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[{"$f":"addvalues!A782","v":1},{"$f":"IF($A782=1,addvalues!B782)","v":956166},{"$f":"IF($A782=1,addvalues!F782)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A782=1,addvalues!C782)","v":"Help Desk::Call Center"},{"$f":"IF($A782=1,addvalues!G782)","v":"Emails with large attachments can't be forwarded to gmail"},"Help Desk::Call Center Emails with large attachments can't be forwarded to gmail",{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$6))),\"\")","v":4},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A782=1,VALUE(findword(UPPER($F782),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Emails with large attachments can't be forwarded to gmail"]
[{"$f":"addvalues!A783","v":1},{"$f":"IF($A783=1,addvalues!B783)","v":956169},{"$f":"IF($A783=1,addvalues!F783)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A783=1,addvalues!C783)","v":"Help Desk::Business Help"},{"$f":"IF($A783=1,addvalues!G783)","v":"Accessed denied error for SRS Vacation Tracker"},"Help Desk::Business Help Accessed denied error for SRS Vacation Tracker",{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A783=1,VALUE(findword(UPPER($F783),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Accessed denied error for SRS Vacation Tracker"]
[{"$f":"addvalues!A784","v":1},{"$f":"IF($A784=1,addvalues!B784)","v":956197},{"$f":"IF($A784=1,addvalues!F784)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A784=1,addvalues!C784)","v":"Help Desk::Call Center"},{"$f":"IF($A784=1,addvalues!G784)","v":"duplicate email attachments"},"Help Desk::Call Center duplicate email attachments",{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A784=1,VALUE(findword(UPPER($F784),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center duplicate email attachments"]
[{"$f":"addvalues!A785","v":1},{"$f":"IF($A785=1,addvalues!B785)","v":956216},{"$f":"IF($A785=1,addvalues!F785)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A785=1,addvalues!C785)","v":"Help Desk::Service Center"},{"$f":"IF($A785=1,addvalues!G785)","v":"Hard drive disconnected"},"Help Desk::Service Center Hard drive disconnected",{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A785=1,VALUE(findword(UPPER($F785),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Hard drive disconnected"]
[{"$f":"addvalues!A786","v":1},{"$f":"IF($A786=1,addvalues!B786)","v":956235},{"$f":"IF($A786=1,addvalues!F786)","v":"CENTER FOR SPACE RESEARCH"},{"$f":"IF($A786=1,addvalues!C786)","v":"Help Desk::Call Center"},{"$f":"IF($A786=1,addvalues!G786)","v":"Trouble with a pdf"},"Help Desk::Call Center Trouble with a pdf",{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A786=1,VALUE(findword(UPPER($F786),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Trouble with a pdf"]
[{"$f":"addvalues!A787","v":1},{"$f":"IF($A787=1,addvalues!B787)","v":956238},{"$f":"IF($A787=1,addvalues!F787)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A787=1,addvalues!C787)","v":"Help Desk::Call Center"},{"$f":"IF($A787=1,addvalues!G787)","v":"Techtime Resource Question"},"Help Desk::Call Center Techtime Resource Question",{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A787=1,VALUE(findword(UPPER($F787),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Techtime Resource Question"]
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[{"$f":"addvalues!A797","v":1},{"$f":"IF($A797=1,addvalues!B797)","v":956328},{"$f":"IF($A797=1,addvalues!F797)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A797=1,addvalues!C797)","v":"Help Desk::Service Center"},{"$f":"IF($A797=1,addvalues!G797)","v":"Dell beeps, shuts down"},"Help Desk::Service Center Dell beeps, shuts down",{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A797=1,VALUE(findword(UPPER($F797),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell beeps, shuts down"]
[{"$f":"addvalues!A798","v":1},{"$f":"IF($A798=1,addvalues!B798)","v":956335},{"$f":"IF($A798=1,addvalues!F798)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A798=1,addvalues!C798)","v":"Help Desk::Backup"},{"$f":"IF($A798=1,addvalues!G798)","v":"Incorrect link, access to backup help pages"},"Help Desk::Backup Incorrect link, access to backup help pages",{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A798=1,VALUE(findword(UPPER($F798),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Incorrect link, access to backup help pages"]
[{"$f":"addvalues!A799","v":1},{"$f":"IF($A799=1,addvalues!B799)","v":956336},{"$f":"IF($A799=1,addvalues!F799)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A799=1,addvalues!C799)","v":"Help Desk::Call Center"},{"$f":"IF($A799=1,addvalues!G799)","v":"destroying old backup tapes"},"Help Desk::Call Center destroying old backup tapes",{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A799=1,VALUE(findword(UPPER($F799),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Call Center destroying old backup tapes"]
[{"$f":"addvalues!A800","v":1},{"$f":"IF($A800=1,addvalues!B800)","v":956340},{"$f":"IF($A800=1,addvalues!F800)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A800=1,addvalues!C800)","v":"Help Desk::Call Center"},{"$f":"IF($A800=1,addvalues!G800)","v":"Question about Adobe Distiller"},"Help Desk::Call Center Question about Adobe Distiller",{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A800=1,VALUE(findword(UPPER($F800),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Question about Adobe Distiller"]
[{"$f":"addvalues!A801","v":1},{"$f":"IF($A801=1,addvalues!B801)","v":956342},{"$f":"IF($A801=1,addvalues!F801)","v":"AUDIO VISUAL SERVICES"},{"$f":"IF($A801=1,addvalues!C801)","v":"Help Desk::Call Center"},{"$f":"IF($A801=1,addvalues!G801)","v":"TSM connection info"},"Help Desk::Call Center TSM connection info",{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A801=1,VALUE(findword(UPPER($F801),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","backup","backup","Help Desk::Call Center TSM connection info"]
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[{"$f":"addvalues!A803","v":1},{"$f":"IF($A803=1,addvalues!B803)","v":956379},{"$f":"IF($A803=1,addvalues!F803)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A803=1,addvalues!C803)","v":"Help Desk::Call Center"},{"$f":"IF($A803=1,addvalues!G803)","v":"opening pdf in Safari 4.0.1"},"Help Desk::Call Center opening pdf in Safari 4.0.1",{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A803=1,VALUE(findword(UPPER($F803),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center opening pdf in Safari 4.0.1"]
[{"$f":"addvalues!A804","v":1},{"$f":"IF($A804=1,addvalues!B804)","v":956394},{"$f":"IF($A804=1,addvalues!F804)","v":""},{"$f":"IF($A804=1,addvalues!C804)","v":"Help Desk::Call Center"},{"$f":"IF($A804=1,addvalues!G804)","v":"internet access"},"Help Desk::Call Center internet access",{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A804=1,VALUE(findword(UPPER($F804),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center internet access"]
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[{"$f":"addvalues!A807","v":1},{"$f":"IF($A807=1,addvalues!B807)","v":956416},{"$f":"IF($A807=1,addvalues!F807)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A807=1,addvalues!C807)","v":"Help Desk::Service Center"},{"$f":"IF($A807=1,addvalues!G807)","v":"white macbook combo drive problems"},"Help Desk::Service Center white macbook combo drive problems",{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A807=1,VALUE(findword(UPPER($F807),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center white macbook combo drive problems"]
[{"$f":"addvalues!A808","v":1},{"$f":"IF($A808=1,addvalues!B808)","v":956422},{"$f":"IF($A808=1,addvalues!F808)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A808=1,addvalues!C808)","v":"Help Desk::Call Center"},{"$f":"IF($A808=1,addvalues!G808)","v":"Out of Office assistant not working"},"Help Desk::Call Center Out of Office assistant not working",{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A808=1,VALUE(findword(UPPER($F808),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Out of Office assistant not working"]
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[{"$f":"addvalues!A825","v":1},{"$f":"IF($A825=1,addvalues!B825)","v":956486},{"$f":"IF($A825=1,addvalues!F825)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A825=1,addvalues!C825)","v":"Help Desk::Backup"},{"$f":"IF($A825=1,addvalues!G825)","v":"Delete FUCOSE.LMS ON C AND MANNOSE.LMS ON C"},"Help Desk::Backup Delete FUCOSE.LMS ON C AND MANNOSE.LMS ON C",{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A825=1,VALUE(findword(UPPER($F825),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Delete FUCOSE.LMS ON C AND MANNOSE.LMS ON C"]
[{"$f":"addvalues!A826","v":1},{"$f":"IF($A826=1,addvalues!B826)","v":956499},{"$f":"IF($A826=1,addvalues!F826)","v":"INSTITUTE FOR SOLDIER NANOTECHNOLOGIES"},{"$f":"IF($A826=1,addvalues!C826)","v":"Help Desk::Call Center"},{"$f":"IF($A826=1,addvalues!G826)","v":"Certs installation problem"},"Help Desk::Call Center Certs installation problem",{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A826=1,VALUE(findword(UPPER($F826),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certs installation problem"]
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[{"$f":"addvalues!A828","v":1},{"$f":"IF($A828=1,addvalues!B828)","v":956507},{"$f":"IF($A828=1,addvalues!F828)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A828=1,addvalues!C828)","v":"Help Desk::Call Center"},{"$f":"IF($A828=1,addvalues!G828)","v":"Analog phone drop in e53-422 not working"},"Help Desk::Call Center Analog phone drop in e53-422 not working",{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$15))),\"\")","v":1},{"$f":"IF(A828=1,VALUE(findword(UPPER($F828),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Analog phone drop in e53-422 not working"]
[{"$f":"addvalues!A829","v":1},{"$f":"IF($A829=1,addvalues!B829)","v":956519},{"$f":"IF($A829=1,addvalues!F829)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A829=1,addvalues!C829)","v":"Help Desk::Backup"},{"$f":"IF($A829=1,addvalues!G829)","v":"Delete MAMMOTH on D"},"Help Desk::Backup Delete MAMMOTH on D",{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A829=1,VALUE(findword(UPPER($F829),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Delete MAMMOTH on D"]
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[{"$f":"addvalues!A831","v":1},{"$f":"IF($A831=1,addvalues!B831)","v":956530},{"$f":"IF($A831=1,addvalues!F831)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A831=1,addvalues!C831)","v":"Help Desk::Call Center"},{"$f":"IF($A831=1,addvalues!G831)","v":"Updating personal information on sapweb"},"Help Desk::Call Center Updating personal information on sapweb",{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A831=1,VALUE(findword(UPPER($F831),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Updating personal information on sapweb"]
[{"$f":"addvalues!A832","v":1},{"$f":"IF($A832=1,addvalues!B832)","v":956531},{"$f":"IF($A832=1,addvalues!F832)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A832=1,addvalues!C832)","v":"Help Desk::Call Center"},{"$f":"IF($A832=1,addvalues!G832)","v":"Services for MIT employees"},"Help Desk::Call Center Services for MIT employees",{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A832=1,VALUE(findword(UPPER($F832),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Services for MIT employees"]
[{"$f":"addvalues!A833","v":1},{"$f":"IF($A833=1,addvalues!B833)","v":956534},{"$f":"IF($A833=1,addvalues!F833)","v":"CENTER FOR SPACE RESEARCH"},{"$f":"IF($A833=1,addvalues!C833)","v":"Network::Requests"},{"$f":"IF($A833=1,addvalues!G833)","v":"problem with e-mail disappearing"},"Network::Requests problem with e-mail disappearing",{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A833=1,VALUE(findword(UPPER($F833),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Network::Requests problem with e-mail disappearing"]
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[{"$f":"addvalues!A837","v":1},{"$f":"IF($A837=1,addvalues!B837)","v":956544},{"$f":"IF($A837=1,addvalues!F837)","v":""},{"$f":"IF($A837=1,addvalues!C837)","v":"Help Desk::Call Center"},{"$f":"IF($A837=1,addvalues!G837)","v":"Managing TechTime Resources on a Mac"},"Help Desk::Call Center Managing TechTime Resources on a Mac",{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A837=1,VALUE(findword(UPPER($F837),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Managing TechTime Resources on a Mac"]
[{"$f":"addvalues!A838","v":1},{"$f":"IF($A838=1,addvalues!B838)","v":956554},{"$f":"IF($A838=1,addvalues!F838)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A838=1,addvalues!C838)","v":"Help Desk::Call Center"},{"$f":"IF($A838=1,addvalues!G838)","v":"Problem downloading SecureFX"},"Help Desk::Call Center Problem downloading SecureFX",{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A838=1,VALUE(findword(UPPER($F838),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.25,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Problem downloading SecureFX"]
[{"$f":"addvalues!A839","v":1},{"$f":"IF($A839=1,addvalues!B839)","v":956561},{"$f":"IF($A839=1,addvalues!F839)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A839=1,addvalues!C839)","v":"Help Desk::Business Help"},{"$f":"IF($A839=1,addvalues!G839)","v":"FW: Vacation Reporting for May - June 2009  Error when entering time"},"Help Desk::Business Help FW: Vacation Reporting for May - June 2009  Error when entering time",{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A839=1,VALUE(findword(UPPER($F839),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help FW: Vacation Reporting for May - June 2009  Error when entering time"]
[{"$f":"addvalues!A840","v":1},{"$f":"IF($A840=1,addvalues!B840)","v":956568},{"$f":"IF($A840=1,addvalues!F840)","v":""},{"$f":"IF($A840=1,addvalues!C840)","v":"Help Desk::Call Center"},{"$f":"IF($A840=1,addvalues!G840)","v":"I can't access to WebMail"},"Help Desk::Call Center I can't access to WebMail",{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A840=1,VALUE(findword(UPPER($F840),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center I can't access to WebMail"]
[{"$f":"addvalues!A841","v":1},{"$f":"IF($A841=1,addvalues!B841)","v":956576},{"$f":"IF($A841=1,addvalues!F841)","v":"SEA GRANT COLLEGE PROGRAM"},{"$f":"IF($A841=1,addvalues!C841)","v":"Help Desk::Athena"},{"$f":"IF($A841=1,addvalues!G841)","v":"athena tecplot licence problem"},"Help Desk::Athena athena tecplot licence problem",{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A841=1,VALUE(findword(UPPER($F841),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Athena athena tecplot licence problem"]
[{"$f":"addvalues!A842","v":1},{"$f":"IF($A842=1,addvalues!B842)","v":956601},{"$f":"IF($A842=1,addvalues!F842)","v":"CAMPUS POLICE"},{"$f":"IF($A842=1,addvalues!C842)","v":"Help Desk::Call Center"},{"$f":"IF($A842=1,addvalues!G842)","v":"Trying to enter my certificate from my home computer"},"Help Desk::Call Center Trying to enter my certificate from my home computer",{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A842=1,VALUE(findword(UPPER($F842),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Trying to enter my certificate from my home computer"]
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[{"$f":"addvalues!A852","v":1},{"$f":"IF($A852=1,addvalues!B852)","v":956886},{"$f":"IF($A852=1,addvalues!F852)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A852=1,addvalues!C852)","v":"Network::Requests"},{"$f":"IF($A852=1,addvalues!G852)","v":"Please Delete Switches In Building E52"},"Network::Requests Please Delete Switches In Building E52",{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A852=1,VALUE(findword(UPPER($F852),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests Please Delete Switches In Building E52"]
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[{"$f":"addvalues!A854","v":1},{"$f":"IF($A854=1,addvalues!B854)","v":956906},{"$f":"IF($A854=1,addvalues!F854)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A854=1,addvalues!C854)","v":"Help Desk::Service Center"},{"$f":"IF($A854=1,addvalues!G854)","v":"Ibm laptop t43 will not start, no power"},"Help Desk::Service Center Ibm laptop t43 will not start, no power",{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A854=1,VALUE(findword(UPPER($F854),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.75,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Ibm laptop t43 will not start, no power"]
[{"$f":"addvalues!A855","v":1},{"$f":"IF($A855=1,addvalues!B855)","v":956939},{"$f":"IF($A855=1,addvalues!F855)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A855=1,addvalues!C855)","v":"Network::Requests"},{"$f":"IF($A855=1,addvalues!G855)","v":"DNS update Thursday [Re: license-5 move from lydian to ionian]"},"Network::Requests DNS update Thursday [Re: license-5 move from lydian to ionian]",{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A855=1,VALUE(findword(UPPER($F855),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests DNS update Thursday [Re: license-5 move from lydian to ionian]"]
[{"$f":"addvalues!A856","v":1},{"$f":"IF($A856=1,addvalues!B856)","v":956947},{"$f":"IF($A856=1,addvalues!F856)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A856=1,addvalues!C856)","v":"Help Desk::Call Center"},{"$f":"IF($A856=1,addvalues!G856)","v":"VPN connection problem, error 412"},"Help Desk::Call Center VPN connection problem, error 412",{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A856=1,VALUE(findword(UPPER($F856),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center VPN connection problem, error 412"]
[{"$f":"addvalues!A857","v":1},{"$f":"IF($A857=1,addvalues!B857)","v":956951},{"$f":"IF($A857=1,addvalues!F857)","v":"ECONOMICS, DEPARTMENT OF"},{"$f":"IF($A857=1,addvalues!C857)","v":"Help Desk::Call Center"},{"$f":"IF($A857=1,addvalues!G857)","v":"Anti virus message in Windows Vista"},"Help Desk::Call Center Anti virus message in Windows Vista",{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A857=1,VALUE(findword(UPPER($F857),UPPER(topicStrings!$B$16))),\"\")","v":0},3,7.75,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center Anti virus message in Windows Vista"]
[{"$f":"addvalues!A858","v":1},{"$f":"IF($A858=1,addvalues!B858)","v":956958},{"$f":"IF($A858=1,addvalues!F858)","v":"ARCHAEOLOGY, DEPARTMENT OF"},{"$f":"IF($A858=1,addvalues!C858)","v":"Help Desk::Call Center"},{"$f":"IF($A858=1,addvalues!G858)","v":"Logging into webmail"},"Help Desk::Call Center Logging into webmail",{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A858=1,VALUE(findword(UPPER($F858),UPPER(topicStrings!$B$16))),\"\")","v":1},3,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Logging into webmail"]
[{"$f":"addvalues!A859","v":1},{"$f":"IF($A859=1,addvalues!B859)","v":956983},{"$f":"IF($A859=1,addvalues!F859)","v":"MEDICAL DEPARTMENT"},{"$f":"IF($A859=1,addvalues!C859)","v":"Help Desk::Call Center"},{"$f":"IF($A859=1,addvalues!G859)","v":"question about saving sent mail in webmail"},"Help Desk::Call Center question about saving sent mail in webmail",{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A859=1,VALUE(findword(UPPER($F859),UPPER(topicStrings!$B$16))),\"\")","v":1},2,5.666666666666667,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center question about saving sent mail in webmail"]
[{"$f":"addvalues!A860","v":1},{"$f":"IF($A860=1,addvalues!B860)","v":956990},{"$f":"IF($A860=1,addvalues!F860)","v":""},{"$f":"IF($A860=1,addvalues!C860)","v":"Help Desk::Call Center"},{"$f":"IF($A860=1,addvalues!G860)","v":"Brief Visit"},"Help Desk::Call Center Brief Visit",{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A860=1,VALUE(findword(UPPER($F860),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Brief Visit"]
[{"$f":"addvalues!A861","v":1},{"$f":"IF($A861=1,addvalues!B861)","v":957012},{"$f":"IF($A861=1,addvalues!F861)","v":"ANTHROPOLOGY PROGRAM"},{"$f":"IF($A861=1,addvalues!C861)","v":"Help Desk::Call Center"},{"$f":"IF($A861=1,addvalues!G861)","v":"iPass installation"},"Help Desk::Call Center iPass installation",{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A861=1,VALUE(findword(UPPER($F861),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center iPass installation"]
[{"$f":"addvalues!A862","v":1},{"$f":"IF($A862=1,addvalues!B862)","v":957024},{"$f":"IF($A862=1,addvalues!F862)","v":"NUCLEAR REACTOR LABORATORY"},{"$f":"IF($A862=1,addvalues!C862)","v":"Help Desk::Business Help"},{"$f":"IF($A862=1,addvalues!G862)","v":"PO 4501132868 delivered to Stata Center rather than bldg receiving area"},"Help Desk::Business Help PO 4501132868 delivered to Stata Center rather than bldg receiving area",{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A862=1,VALUE(findword(UPPER($F862),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.333333333333333,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help PO 4501132868 delivered to Stata Center rather than bldg receiving area"]
[{"$f":"addvalues!A863","v":1},{"$f":"IF($A863=1,addvalues!B863)","v":957031},{"$f":"IF($A863=1,addvalues!F863)","v":"Student Activities"},{"$f":"IF($A863=1,addvalues!C863)","v":"Help Desk::Backup"},{"$f":"IF($A863=1,addvalues!G863)","v":"Form submission from: TSM Backup: Change Owner or Machine Name"},"Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name",{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$3))),\"\")","v":3},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A863=1,VALUE(findword(UPPER($F863),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name"]
[{"$f":"addvalues!A864","v":1},{"$f":"IF($A864=1,addvalues!B864)","v":957032},{"$f":"IF($A864=1,addvalues!F864)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A864=1,addvalues!C864)","v":"Help Desk::Call Center"},{"$f":"IF($A864=1,addvalues!G864)","v":"WinXp for VMware Fusion"},"Help Desk::Call Center WinXp for VMware Fusion",{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A864=1,VALUE(findword(UPPER($F864),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center WinXp for VMware Fusion"]
[{"$f":"addvalues!A865","v":1},{"$f":"IF($A865=1,addvalues!B865)","v":957055},{"$f":"IF($A865=1,addvalues!F865)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A865=1,addvalues!C865)","v":"Help Desk::Service Center"},{"$f":"IF($A865=1,addvalues!G865)","v":"Data recovery from Lenovo laptop"},"Help Desk::Service Center Data recovery from Lenovo laptop",{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A865=1,VALUE(findword(UPPER($F865),UPPER(topicStrings!$B$16))),\"\")","v":0},3,4.5,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Data recovery from Lenovo laptop"]
[{"$f":"addvalues!A866","v":1},{"$f":"IF($A866=1,addvalues!B866)","v":957071},{"$f":"IF($A866=1,addvalues!F866)","v":"TECHNOLOGY AND POLICY PROGRAM"},{"$f":"IF($A866=1,addvalues!C866)","v":"Help Desk::Call Center"},{"$f":"IF($A866=1,addvalues!G866)","v":"problem with firefox certificate"},"Help Desk::Call Center problem with firefox certificate",{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A866=1,VALUE(findword(UPPER($F866),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problem with firefox certificate"]
[{"$f":"addvalues!A867","v":1},{"$f":"IF($A867=1,addvalues!B867)","v":957075},{"$f":"IF($A867=1,addvalues!F867)","v":"TECHNOLOGY LICENSING OFFICE"},{"$f":"IF($A867=1,addvalues!C867)","v":"Help Desk::Call Center"},{"$f":"IF($A867=1,addvalues!G867)","v":"FW: I'm looking for help with these types of messages!"},"Help Desk::Call Center FW: I'm looking for help with these types of messages!",{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A867=1,VALUE(findword(UPPER($F867),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center FW: I'm looking for help with these types of messages!"]
[{"$f":"addvalues!A868","v":1},{"$f":"IF($A868=1,addvalues!B868)","v":957132},{"$f":"IF($A868=1,addvalues!F868)","v":"FRANCIS BITTER MAGNET LABORATORY"},{"$f":"IF($A868=1,addvalues!C868)","v":"Help Desk::Call Center"},{"$f":"IF($A868=1,addvalues!G868)","v":"question about deleted IMAP email"},"Help Desk::Call Center question about deleted IMAP email",{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A868=1,VALUE(findword(UPPER($F868),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center question about deleted IMAP email"]
[{"$f":"addvalues!A869","v":1},{"$f":"IF($A869=1,addvalues!B869)","v":957144},{"$f":"IF($A869=1,addvalues!F869)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A869=1,addvalues!C869)","v":"Help Desk::Call Center"},{"$f":"IF($A869=1,addvalues!G869)","v":"broken link on ca.mit.edu/ca/cpw"},"Help Desk::Call Center broken link on ca.mit.edu/ca/cpw",{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A869=1,VALUE(findword(UPPER($F869),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center broken link on ca.mit.edu/ca/cpw"]
[{"$f":"addvalues!A870","v":1},{"$f":"IF($A870=1,addvalues!B870)","v":957150},{"$f":"IF($A870=1,addvalues!F870)","v":"DEAN FOR STUDENT LIFE"},{"$f":"IF($A870=1,addvalues!C870)","v":"Help Desk::Business Help"},{"$f":"IF($A870=1,addvalues!G870)","v":"cannot access transaction report in sapweb, expired reporting authorizations"},"Help Desk::Business Help cannot access transaction report in sapweb, expired reporting authorizations",{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$4))),\"\")","v":4},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A870=1,VALUE(findword(UPPER($F870),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help cannot access transaction report in sapweb, expired reporting authorizations"]
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[{"$f":"addvalues!A905","v":1},{"$f":"IF($A905=1,addvalues!B905)","v":957451},{"$f":"IF($A905=1,addvalues!F905)","v":"DEAN FOR STUDENT LIFE-ADMINISTRATION"},{"$f":"IF($A905=1,addvalues!C905)","v":"Help Desk::Call Center"},{"$f":"IF($A905=1,addvalues!G905)","v":"cen1 - question about printing restrictions"},"Help Desk::Call Center cen1 - question about printing restrictions",{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A905=1,VALUE(findword(UPPER($F905),UPPER(topicStrings!$B$16))),\"\")","v":0},1,10,"Printing",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center cen1 - question about printing restrictions"]
[{"$f":"addvalues!A906","v":1},{"$f":"IF($A906=1,addvalues!B906)","v":957478},{"$f":"IF($A906=1,addvalues!F906)","v":""},{"$f":"IF($A906=1,addvalues!C906)","v":"Help Desk::Call Center"},{"$f":"IF($A906=1,addvalues!G906)","v":"questions about compromised machine"},"Help Desk::Call Center questions about compromised machine",{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A906=1,VALUE(findword(UPPER($F906),UPPER(topicStrings!$B$16))),\"\")","v":0},1,11,"Security",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center questions about compromised machine"]
[{"$f":"addvalues!A907","v":1},{"$f":"IF($A907=1,addvalues!B907)","v":957485},{"$f":"IF($A907=1,addvalues!F907)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A907=1,addvalues!C907)","v":"Help Desk::Call Center"},{"$f":"IF($A907=1,addvalues!G907)","v":"Couldn't login to SMTP server"},"Help Desk::Call Center Couldn't login to SMTP server",{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A907=1,VALUE(findword(UPPER($F907),UPPER(topicStrings!$B$16))),\"\")","v":0},3,3,"",0,"Email"," not sure yet",null,null,"Email","email","email","Help Desk::Call Center Couldn't login to SMTP server"]
[{"$f":"addvalues!A908","v":1},{"$f":"IF($A908=1,addvalues!B908)","v":957518},{"$f":"IF($A908=1,addvalues!F908)","v":""},{"$f":"IF($A908=1,addvalues!C908)","v":"Help Desk::Call Center"},{"$f":"IF($A908=1,addvalues!G908)","v":"New laptop buying recommendation"},"Help Desk::Call Center New laptop buying recommendation",{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A908=1,VALUE(findword(UPPER($F908),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center New laptop buying recommendation"]
[{"$f":"addvalues!A909","v":1},{"$f":"IF($A909=1,addvalues!B909)","v":957525},{"$f":"IF($A909=1,addvalues!F909)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A909=1,addvalues!C909)","v":"Help Desk::Service Center"},{"$f":"IF($A909=1,addvalues!G909)","v":"Dell overheating"},"Help Desk::Service Center Dell overheating",{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A909=1,VALUE(findword(UPPER($F909),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell overheating"]
[{"$f":"addvalues!A910","v":1},{"$f":"IF($A910=1,addvalues!B910)","v":957530},{"$f":"IF($A910=1,addvalues!F910)","v":""},{"$f":"IF($A910=1,addvalues!C910)","v":"Help Desk::Call Center"},{"$f":"IF($A910=1,addvalues!G910)","v":"Certs problem"},"Help Desk::Call Center Certs problem",{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A910=1,VALUE(findword(UPPER($F910),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certs problem"]
[{"$f":"addvalues!A911","v":1},{"$f":"IF($A911=1,addvalues!B911)","v":957532},{"$f":"IF($A911=1,addvalues!F911)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A911=1,addvalues!C911)","v":"Help Desk::Service Center"},{"$f":"IF($A911=1,addvalues!G911)","v":"Dell optiplex failed HD test"},"Help Desk::Service Center Dell optiplex failed HD test",{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A911=1,VALUE(findword(UPPER($F911),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell optiplex failed HD test"]
[{"$f":"addvalues!A912","v":1},{"$f":"IF($A912=1,addvalues!B912)","v":957551},{"$f":"IF($A912=1,addvalues!F912)","v":"DAPER FACILITIES"},{"$f":"IF($A912=1,addvalues!C912)","v":"Help Desk::Call Center"},{"$f":"IF($A912=1,addvalues!G912)","v":"Certs not working, Firefox error 1227"},"Help Desk::Call Center Certs not working, Firefox error 1227",{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A912=1,VALUE(findword(UPPER($F912),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certs not working, Firefox error 1227"]
[{"$f":"addvalues!A913","v":1},{"$f":"IF($A913=1,addvalues!B913)","v":957553},{"$f":"IF($A913=1,addvalues!F913)","v":"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"},{"$f":"IF($A913=1,addvalues!C913)","v":"Help Desk::Backup"},{"$f":"IF($A913=1,addvalues!G913)","v":"DELETE KIPA ON B"},"Help Desk::Backup DELETE KIPA ON B",{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A913=1,VALUE(findword(UPPER($F913),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup DELETE KIPA ON B"]
[{"$f":"addvalues!A914","v":1},{"$f":"IF($A914=1,addvalues!B914)","v":957555},{"$f":"IF($A914=1,addvalues!F914)","v":"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"},{"$f":"IF($A914=1,addvalues!C914)","v":"Help Desk::Backup"},{"$f":"IF($A914=1,addvalues!G914)","v":"DELETE GULL ON D"},"Help Desk::Backup DELETE GULL ON D",{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A914=1,VALUE(findword(UPPER($F914),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup DELETE GULL ON D"]
[{"$f":"addvalues!A915","v":1},{"$f":"IF($A915=1,addvalues!B915)","v":957556},{"$f":"IF($A915=1,addvalues!F915)","v":"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"},{"$f":"IF($A915=1,addvalues!C915)","v":"Help Desk::Backup"},{"$f":"IF($A915=1,addvalues!G915)","v":"DELETE CECI-3 ON B"},"Help Desk::Backup DELETE CECI-3 ON B",{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A915=1,VALUE(findword(UPPER($F915),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup DELETE CECI-3 ON B"]
[{"$f":"addvalues!A916","v":1},{"$f":"IF($A916=1,addvalues!B916)","v":957558},{"$f":"IF($A916=1,addvalues!F916)","v":"SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"},{"$f":"IF($A916=1,addvalues!C916)","v":"Edtech::Stellar"},{"$f":"IF($A916=1,addvalues!G916)","v":"Note associated with Site Created for 21A.861/15.347"},"Edtech::Stellar Note associated with Site Created for 21A.861/15.347",{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A916=1,VALUE(findword(UPPER($F916),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services","services","Services","Edtech::Stellar Note associated with Site Created for 21A.861/15.347"]
[{"$f":"addvalues!A917","v":1},{"$f":"IF($A917=1,addvalues!B917)","v":957572},{"$f":"IF($A917=1,addvalues!F917)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A917=1,addvalues!C917)","v":"Help Desk::Service Center"},{"$f":"IF($A917=1,addvalues!G917)","v":"Data recovery request"},"Help Desk::Service Center Data recovery request",{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A917=1,VALUE(findword(UPPER($F917),UPPER(topicStrings!$B$16))),\"\")","v":0},4,4.666666666666667,"",0," not sure yet"," not sure yet",null,null," not sure yet","backup","backup","Help Desk::Service Center Data recovery request"]
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[{"$f":"addvalues!A919","v":1},{"$f":"IF($A919=1,addvalues!B919)","v":957584},{"$f":"IF($A919=1,addvalues!F919)","v":""},{"$f":"IF($A919=1,addvalues!C919)","v":"Help Desk::Service Center"},{"$f":"IF($A919=1,addvalues!G919)","v":"D430 freezes, overheats"},"Help Desk::Service Center D430 freezes, overheats",{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A919=1,VALUE(findword(UPPER($F919),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center D430 freezes, overheats"]
[{"$f":"addvalues!A920","v":1},{"$f":"IF($A920=1,addvalues!B920)","v":957587},{"$f":"IF($A920=1,addvalues!F920)","v":"FRANCIS BITTER MAGNET LABORATORY"},{"$f":"IF($A920=1,addvalues!C920)","v":"Help Desk::Call Center"},{"$f":"IF($A920=1,addvalues!G920)","v":"Error messages with Eudora"},"Help Desk::Call Center Error messages with Eudora",{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A920=1,VALUE(findword(UPPER($F920),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Error messages with Eudora"]
[{"$f":"addvalues!A921","v":1},{"$f":"IF($A921=1,addvalues!B921)","v":957604},{"$f":"IF($A921=1,addvalues!F921)","v":""},{"$f":"IF($A921=1,addvalues!C921)","v":"Help Desk::Presales"},{"$f":"IF($A921=1,addvalues!G921)","v":"Lenovo t400 lead time"},"Help Desk::Presales Lenovo t400 lead time",{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A921=1,VALUE(findword(UPPER($F921),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales Lenovo t400 lead time"]
[{"$f":"addvalues!A922","v":1},{"$f":"IF($A922=1,addvalues!B922)","v":957617},{"$f":"IF($A922=1,addvalues!F922)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A922=1,addvalues!C922)","v":"Help Desk::Call Center"},{"$f":"IF($A922=1,addvalues!G922)","v":"how to add custom page numbering to document"},"Help Desk::Call Center how to add custom page numbering to document",{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A922=1,VALUE(findword(UPPER($F922),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center how to add custom page numbering to document"]
[{"$f":"addvalues!A923","v":1},{"$f":"IF($A923=1,addvalues!B923)","v":957634},{"$f":"IF($A923=1,addvalues!F923)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A923=1,addvalues!C923)","v":"Help Desk::Call Center"},{"$f":"IF($A923=1,addvalues!G923)","v":"[Fwd: Delivery Delayed: Hi there]"},"Help Desk::Call Center [Fwd: Delivery Delayed: Hi there]",{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A923=1,VALUE(findword(UPPER($F923),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center [Fwd: Delivery Delayed: Hi there]"]
[{"$f":"addvalues!A924","v":1},{"$f":"IF($A924=1,addvalues!B924)","v":957639},{"$f":"IF($A924=1,addvalues!F924)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A924=1,addvalues!C924)","v":"Help Desk::Call Center"},{"$f":"IF($A924=1,addvalues!G924)","v":"Department's name is mis-spelled"},"Help Desk::Call Center Department's name is mis-spelled",{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A924=1,VALUE(findword(UPPER($F924),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center Department's name is mis-spelled"]
[{"$f":"addvalues!A925","v":1},{"$f":"IF($A925=1,addvalues!B925)","v":957647},{"$f":"IF($A925=1,addvalues!F925)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A925=1,addvalues!C925)","v":"Help Desk::Service Center"},{"$f":"IF($A925=1,addvalues!G925)","v":"Hard drive not found"},"Help Desk::Service Center Hard drive not found",{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A925=1,VALUE(findword(UPPER($F925),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Hard drive not found"]
[{"$f":"addvalues!A926","v":1},{"$f":"IF($A926=1,addvalues!B926)","v":957657},{"$f":"IF($A926=1,addvalues!F926)","v":"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"},{"$f":"IF($A926=1,addvalues!C926)","v":"Help Desk::Backup"},{"$f":"IF($A926=1,addvalues!G926)","v":"Form submission from: TSM Backup: Delete No Longer Needed Backups"},"Help Desk::Backup Form submission from: TSM Backup: Delete No Longer Needed Backups",{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A926=1,VALUE(findword(UPPER($F926),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Delete No Longer Needed Backups"]
[{"$f":"addvalues!A927","v":1},{"$f":"IF($A927=1,addvalues!B927)","v":957666},{"$f":"IF($A927=1,addvalues!F927)","v":"CHANCELLOR'S OFFICE"},{"$f":"IF($A927=1,addvalues!C927)","v":"Help Desk::Call Center"},{"$f":"IF($A927=1,addvalues!G927)","v":"certificate for MIT car rental site"},"Help Desk::Call Center certificate for MIT car rental site",{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A927=1,VALUE(findword(UPPER($F927),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center certificate for MIT car rental site"]
[{"$f":"addvalues!A928","v":1},{"$f":"IF($A928=1,addvalues!B928)","v":957672},{"$f":"IF($A928=1,addvalues!F928)","v":"ECONOMICS, DEPARTMENT OF"},{"$f":"IF($A928=1,addvalues!C928)","v":"Help Desk::Call Center"},{"$f":"IF($A928=1,addvalues!G928)","v":"Missing Disk Drive"},"Help Desk::Call Center Missing Disk Drive",{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A928=1,VALUE(findword(UPPER($F928),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Missing Disk Drive"]
[{"$f":"addvalues!A929","v":1},{"$f":"IF($A929=1,addvalues!B929)","v":957679},{"$f":"IF($A929=1,addvalues!F929)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A929=1,addvalues!C929)","v":"Help Desk::Service Center"},{"$f":"IF($A929=1,addvalues!G929)","v":"trouble booting"},"Help Desk::Service Center trouble booting",{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A929=1,VALUE(findword(UPPER($F929),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Service Center trouble booting"]
[{"$f":"addvalues!A930","v":1},{"$f":"IF($A930=1,addvalues!B930)","v":957680},{"$f":"IF($A930=1,addvalues!F930)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A930=1,addvalues!C930)","v":"Help Desk::Call Center"},{"$f":"IF($A930=1,addvalues!G930)","v":"reset internet explorer settings"},"Help Desk::Call Center reset internet explorer settings",{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A930=1,VALUE(findword(UPPER($F930),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center reset internet explorer settings"]
[{"$f":"addvalues!A931","v":1},{"$f":"IF($A931=1,addvalues!B931)","v":957689},{"$f":"IF($A931=1,addvalues!F931)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A931=1,addvalues!C931)","v":"Help Desk::Backup"},{"$f":"IF($A931=1,addvalues!G931)","v":"Form submission from: TSM Backup: Delete No Longer Needed Backups"},"Help Desk::Backup Form submission from: TSM Backup: Delete No Longer Needed Backups",{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A931=1,VALUE(findword(UPPER($F931),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Delete No Longer Needed Backups"]
[{"$f":"addvalues!A932","v":1},{"$f":"IF($A932=1,addvalues!B932)","v":957717},{"$f":"IF($A932=1,addvalues!F932)","v":""},{"$f":"IF($A932=1,addvalues!C932)","v":"Help Desk::Call Center"},{"$f":"IF($A932=1,addvalues!G932)","v":"Possible Virus Help"},"Help Desk::Call Center Possible Virus Help",{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A932=1,VALUE(findword(UPPER($F932),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.3333333333333339,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center Possible Virus Help"]
[{"$f":"addvalues!A933","v":1},{"$f":"IF($A933=1,addvalues!B933)","v":957755},{"$f":"IF($A933=1,addvalues!F933)","v":"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"},{"$f":"IF($A933=1,addvalues!C933)","v":"Help Desk::Call Center"},{"$f":"IF($A933=1,addvalues!G933)","v":"Special request to register 25 machines for DHCP ( all wired)"},"Help Desk::Call Center Special request to register 25 machines for DHCP ( all wired)",{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A933=1,VALUE(findword(UPPER($F933),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Special request to register 25 machines for DHCP ( all wired)"]
[{"$f":"addvalues!A934","v":1},{"$f":"IF($A934=1,addvalues!B934)","v":957804},{"$f":"IF($A934=1,addvalues!F934)","v":"ADMISSIONS OFFICE"},{"$f":"IF($A934=1,addvalues!C934)","v":"Help Desk::Call Center"},{"$f":"IF($A934=1,addvalues!G934)","v":"Fwd: firefox/safari"},"Help Desk::Call Center Fwd: firefox/safari",{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A934=1,VALUE(findword(UPPER($F934),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Fwd: firefox/safari"]
[{"$f":"addvalues!A935","v":1},{"$f":"IF($A935=1,addvalues!B935)","v":957816},{"$f":"IF($A935=1,addvalues!F935)","v":""},{"$f":"IF($A935=1,addvalues!C935)","v":"Help Desk::Call Center"},{"$f":"IF($A935=1,addvalues!G935)","v":"Update certificates"},"Help Desk::Call Center Update certificates",{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A935=1,VALUE(findword(UPPER($F935),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Update certificates"]
[{"$f":"addvalues!A936","v":1},{"$f":"IF($A936=1,addvalues!B936)","v":957848},{"$f":"IF($A936=1,addvalues!F936)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A936=1,addvalues!C936)","v":"Help Desk::Athena"},{"$f":"IF($A936=1,addvalues!G936)","v":"Command to get rid of new email notifications in the terminal"},"Help Desk::Athena Command to get rid of new email notifications in the terminal",{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A936=1,VALUE(findword(UPPER($F936),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Athena Command to get rid of new email notifications in the terminal"]
[{"$f":"addvalues!A937","v":1},{"$f":"IF($A937=1,addvalues!B937)","v":957892},{"$f":"IF($A937=1,addvalues!F937)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A937=1,addvalues!C937)","v":"Help Desk::Call Center"},{"$f":"IF($A937=1,addvalues!G937)","v":"apple mail log in question"},"Help Desk::Call Center apple mail log in question",{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A937=1,VALUE(findword(UPPER($F937),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center apple mail log in question"]
[{"$f":"addvalues!A938","v":1},{"$f":"IF($A938=1,addvalues!B938)","v":957959},{"$f":"IF($A938=1,addvalues!F938)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A938=1,addvalues!C938)","v":"Help Desk::Athena"},{"$f":"IF($A938=1,addvalues!G938)","v":"Athena public problem"},"Help Desk::Athena Athena public problem",{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A938=1,VALUE(findword(UPPER($F938),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Athena Athena public problem"]
[{"$f":"addvalues!A939","v":1},{"$f":"IF($A939=1,addvalues!B939)","v":957967},{"$f":"IF($A939=1,addvalues!F939)","v":""},{"$f":"IF($A939=1,addvalues!C939)","v":"Help Desk::Call Center"},{"$f":"IF($A939=1,addvalues!G939)","v":"'log-in failed' error"},"Help Desk::Call Center 'log-in failed' error",{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A939=1,VALUE(findword(UPPER($F939),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center 'log-in failed' error"]
[{"$f":"addvalues!A940","v":1},{"$f":"IF($A940=1,addvalues!B940)","v":958027},{"$f":"IF($A940=1,addvalues!F940)","v":""},{"$f":"IF($A940=1,addvalues!C940)","v":"Edtech::Stellar"},{"$f":"IF($A940=1,addvalues!G940)","v":"Admin access for SMA sites"},"Edtech::Stellar Admin access for SMA sites",{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A940=1,VALUE(findword(UPPER($F940),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services","services","Services","Edtech::Stellar Admin access for SMA sites"]
[{"$f":"addvalues!A941","v":1},{"$f":"IF($A941=1,addvalues!B941)","v":958050},{"$f":"IF($A941=1,addvalues!F941)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A941=1,addvalues!C941)","v":"Help Desk::Call Center"},{"$f":"IF($A941=1,addvalues!G941)","v":"swap problem"},"Help Desk::Call Center swap problem",{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A941=1,VALUE(findword(UPPER($F941),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center swap problem"]
[{"$f":"addvalues!A942","v":1},{"$f":"IF($A942=1,addvalues!B942)","v":958075},{"$f":"IF($A942=1,addvalues!F942)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A942=1,addvalues!C942)","v":"Help Desk::Call Center"},{"$f":"IF($A942=1,addvalues!G942)","v":"Outlook Send/Receive error"},"Help Desk::Call Center Outlook Send/Receive error",{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A942=1,VALUE(findword(UPPER($F942),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Outlook Send/Receive error"]
[{"$f":"addvalues!A943","v":1},{"$f":"IF($A943=1,addvalues!B943)","v":958078},{"$f":"IF($A943=1,addvalues!F943)","v":""},{"$f":"IF($A943=1,addvalues!C943)","v":"Help Desk::Call Center"},{"$f":"IF($A943=1,addvalues!G943)","v":"Problem logging into webmail"},"Help Desk::Call Center Problem logging into webmail",{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A943=1,VALUE(findword(UPPER($F943),UPPER(topicStrings!$B$16))),\"\")","v":1},3,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Problem logging into webmail"]
[{"$f":"addvalues!A944","v":1},{"$f":"IF($A944=1,addvalues!B944)","v":958085},{"$f":"IF($A944=1,addvalues!F944)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A944=1,addvalues!C944)","v":"Help Desk::Call Center"},{"$f":"IF($A944=1,addvalues!G944)","v":"Can't get to the IP/hostname page"},"Help Desk::Call Center Can't get to the IP/hostname page",{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A944=1,VALUE(findword(UPPER($F944),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Can't get to the IP/hostname page"]
[{"$f":"addvalues!A945","v":1},{"$f":"IF($A945=1,addvalues!B945)","v":958130},{"$f":"IF($A945=1,addvalues!F945)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A945=1,addvalues!C945)","v":"Help Desk::Business Help"},{"$f":"IF($A945=1,addvalues!G945)","v":"SAPgui extremely slow login"},"Help Desk::Business Help SAPgui extremely slow login",{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A945=1,VALUE(findword(UPPER($F945),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAPgui extremely slow login"]
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[{"$f":"addvalues!A947","v":1},{"$f":"IF($A947=1,addvalues!B947)","v":958193},{"$f":"IF($A947=1,addvalues!F947)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A947=1,addvalues!C947)","v":"Help Desk::Call Center"},{"$f":"IF($A947=1,addvalues!G947)","v":"New RT ticket signature test for Help Desk"},"Help Desk::Call Center New RT ticket signature test for Help Desk",{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A947=1,VALUE(findword(UPPER($F947),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center New RT ticket signature test for Help Desk"]
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[{"$f":"addvalues!A950","v":1},{"$f":"IF($A950=1,addvalues!B950)","v":958234},{"$f":"IF($A950=1,addvalues!F950)","v":"DIVISION OF COMPARATIVE MEDICINE"},{"$f":"IF($A950=1,addvalues!C950)","v":"Help Desk::Call Center"},{"$f":"IF($A950=1,addvalues!G950)","v":"Network Outage in Basement of Building E25"},"Help Desk::Call Center Network Outage in Basement of Building E25",{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A950=1,VALUE(findword(UPPER($F950),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Network Outage in Basement of Building E25"]
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[{"$f":"addvalues!A968","v":1},{"$f":"IF($A968=1,addvalues!B968)","v":958373},{"$f":"IF($A968=1,addvalues!F968)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A968=1,addvalues!C968)","v":"Help Desk::Backup"},{"$f":"IF($A968=1,addvalues!G968)","v":"Form submission from: TSM Backup: Add or Remove A Node On a Department Report"},"Help Desk::Backup Form submission from: TSM Backup: Add or Remove A Node On a Department Report",{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A968=1,VALUE(findword(UPPER($F968),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Add or Remove A Node On a Department Report"]
[{"$f":"addvalues!A969","v":1},{"$f":"IF($A969=1,addvalues!B969)","v":958396},{"$f":"IF($A969=1,addvalues!F969)","v":""},{"$f":"IF($A969=1,addvalues!C969)","v":"Help Desk::Call Center"},{"$f":"IF($A969=1,addvalues!G969)","v":"unable to install certificate on IE7"},"Help Desk::Call Center unable to install certificate on IE7",{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A969=1,VALUE(findword(UPPER($F969),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center unable to install certificate on IE7"]
[{"$f":"addvalues!A970","v":1},{"$f":"IF($A970=1,addvalues!B970)","v":958397},{"$f":"IF($A970=1,addvalues!F970)","v":""},{"$f":"IF($A970=1,addvalues!C970)","v":"Help Desk::Call Center"},{"$f":"IF($A970=1,addvalues!G970)","v":"Computer under warranty? (Superdrive broken)"},"Help Desk::Call Center Computer under warranty? (Superdrive broken)",{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A970=1,VALUE(findword(UPPER($F970),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center Computer under warranty? (Superdrive broken)"]
[{"$f":"addvalues!A971","v":1},{"$f":"IF($A971=1,addvalues!B971)","v":958400},{"$f":"IF($A971=1,addvalues!F971)","v":""},{"$f":"IF($A971=1,addvalues!C971)","v":"Help Desk::Call Center"},{"$f":"IF($A971=1,addvalues!G971)","v":"incoming frosh - probs sending e-mail"},"Help Desk::Call Center incoming frosh - probs sending e-mail",{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A971=1,VALUE(findword(UPPER($F971),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center incoming frosh - probs sending e-mail"]
[{"$f":"addvalues!A972","v":1},{"$f":"IF($A972=1,addvalues!B972)","v":958417},{"$f":"IF($A972=1,addvalues!F972)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A972=1,addvalues!C972)","v":"Help Desk::Backup"},{"$f":"IF($A972=1,addvalues!G972)","v":"terminate node pgalt"},"Help Desk::Backup terminate node pgalt",{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A972=1,VALUE(findword(UPPER($F972),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup terminate node pgalt"]
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[{"$f":"addvalues!A974","v":1},{"$f":"IF($A974=1,addvalues!B974)","v":958422},{"$f":"IF($A974=1,addvalues!F974)","v":""},{"$f":"IF($A974=1,addvalues!C974)","v":"Help Desk::Call Center"},{"$f":"IF($A974=1,addvalues!G974)","v":"how to get certificates"},"Help Desk::Call Center how to get certificates",{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A974=1,VALUE(findword(UPPER($F974),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center how to get certificates"]
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[{"$f":"addvalues!A978","v":1},{"$f":"IF($A978=1,addvalues!B978)","v":958482},{"$f":"IF($A978=1,addvalues!F978)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A978=1,addvalues!C978)","v":"Help Desk::Service Center"},{"$f":"IF($A978=1,addvalues!G978)","v":"Failed hard drive needs data recovery"},"Help Desk::Service Center Failed hard drive needs data recovery",{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A978=1,VALUE(findword(UPPER($F978),UPPER(topicStrings!$B$16))),\"\")","v":0},3,4.2857142857142856,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Failed hard drive needs data recovery"]
[{"$f":"addvalues!A979","v":1},{"$f":"IF($A979=1,addvalues!B979)","v":958484},{"$f":"IF($A979=1,addvalues!F979)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A979=1,addvalues!C979)","v":"Help Desk::Presales"},{"$f":"IF($A979=1,addvalues!G979)","v":"searching for laptop to be joined to a Data Acquisition System"},"Help Desk::Presales searching for laptop to be joined to a Data Acquisition System",{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A979=1,VALUE(findword(UPPER($F979),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales searching for laptop to be joined to a Data Acquisition System"]
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[{"$f":"addvalues!A992","v":1},{"$f":"IF($A992=1,addvalues!B992)","v":958605},{"$f":"IF($A992=1,addvalues!F992)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A992=1,addvalues!C992)","v":"Help Desk::Service Center"},{"$f":"IF($A992=1,addvalues!G992)","v":"reinstall of IE 7"},"Help Desk::Service Center reinstall of IE 7",{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A992=1,VALUE(findword(UPPER($F992),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Service Center reinstall of IE 7"]
[{"$f":"addvalues!A993","v":1},{"$f":"IF($A993=1,addvalues!B993)","v":958612},{"$f":"IF($A993=1,addvalues!F993)","v":"CAREER DEVELOPMENT"},{"$f":"IF($A993=1,addvalues!C993)","v":"Help Desk::Call Center"},{"$f":"IF($A993=1,addvalues!G993)","v":"no permission to view a IST page"},"Help Desk::Call Center no permission to view a IST page",{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A993=1,VALUE(findword(UPPER($F993),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","web","web","Help Desk::Call Center no permission to view a IST page"]
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[{"$f":"addvalues!A1009","v":1},{"$f":"IF($A1009=1,addvalues!B1009)","v":958712},{"$f":"IF($A1009=1,addvalues!F1009)","v":""},{"$f":"IF($A1009=1,addvalues!C1009)","v":"Help Desk::Call Center"},{"$f":"IF($A1009=1,addvalues!G1009)","v":"Access to Stellar"},"Help Desk::Call Center Access to Stellar",{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1009=1,VALUE(findword(UPPER($F1009),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Access to Stellar"]
[{"$f":"addvalues!A1017","v":1},{"$f":"IF($A1017=1,addvalues!B1017)","v":958805},{"$f":"IF($A1017=1,addvalues!F1017)","v":""},{"$f":"IF($A1017=1,addvalues!C1017)","v":"Help Desk::Backup"},{"$f":"IF($A1017=1,addvalues!G1017)","v":"Form submission from: TSM Backup: Change Owner or Machine Name"},"Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name",{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$3))),\"\")","v":3},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1017=1,VALUE(findword(UPPER($F1017),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name"]
[{"$f":"addvalues!A1022","v":1},{"$f":"IF($A1022=1,addvalues!B1022)","v":958823},{"$f":"IF($A1022=1,addvalues!F1022)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A1022=1,addvalues!C1022)","v":"Help Desk::Call Center"},{"$f":"IF($A1022=1,addvalues!G1022)","v":"Multple Ethernet Jack Installation Page Not Found"},"Help Desk::Call Center Multple Ethernet Jack Installation Page Not Found",{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1022=1,VALUE(findword(UPPER($F1022),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Multple Ethernet Jack Installation Page Not Found"]
[{"$f":"addvalues!A1033","v":1},{"$f":"IF($A1033=1,addvalues!B1033)","v":958873},{"$f":"IF($A1033=1,addvalues!F1033)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1033=1,addvalues!C1033)","v":"Help Desk::Call Center"},{"$f":"IF($A1033=1,addvalues!G1033)","v":"Finding out screen size"},"Help Desk::Call Center Finding out screen size",{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1033=1,VALUE(findword(UPPER($F1033),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Finding out screen size"]
[{"$f":"addvalues!A1037","v":1},{"$f":"IF($A1037=1,addvalues!B1037)","v":958890},{"$f":"IF($A1037=1,addvalues!F1037)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1037=1,addvalues!C1037)","v":"Help Desk::Athena"},{"$f":"IF($A1037=1,addvalues!G1037)","v":"using pico; printing on athena"},"Help Desk::Athena using pico; printing on athena",{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1037=1,VALUE(findword(UPPER($F1037),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.8,"",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Athena using pico; printing on athena"]
[{"$f":"addvalues!A1042","v":1},{"$f":"IF($A1042=1,addvalues!B1042)","v":959250},{"$f":"IF($A1042=1,addvalues!F1042)","v":""},{"$f":"IF($A1042=1,addvalues!C1042)","v":"Help Desk::Backup"},{"$f":"IF($A1042=1,addvalues!G1042)","v":"Form submission from: TSM Backup: Change Owner or Machine Name"},"Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name",{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$3))),\"\")","v":3},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1042=1,VALUE(findword(UPPER($F1042),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name"]
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[{"$f":"addvalues!A1070","v":1},{"$f":"IF($A1070=1,addvalues!B1070)","v":959511},{"$f":"IF($A1070=1,addvalues!F1070)","v":""},{"$f":"IF($A1070=1,addvalues!C1070)","v":"Help Desk::HDweb"},{"$f":"IF($A1070=1,addvalues!G1070)","v":"Can you refer me to someone within MIT for web development?"},"Help Desk::HDweb Can you refer me to someone within MIT for web development?",{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1070=1,VALUE(findword(UPPER($F1070),UPPER(topicStrings!$B$16))),\"\")","v":2},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::HDweb Can you refer me to someone within MIT for web development?"]
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[{"$f":"addvalues!A1103","v":1},{"$f":"IF($A1103=1,addvalues!B1103)","v":959838},{"$f":"IF($A1103=1,addvalues!F1103)","v":""},{"$f":"IF($A1103=1,addvalues!C1103)","v":"Help Desk::Call Center"},{"$f":"IF($A1103=1,addvalues!G1103)","v":"MIT account password not working for email"},"Help Desk::Call Center MIT account password not working for email",{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1103=1,VALUE(findword(UPPER($F1103),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3,"",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center MIT account password not working for email"]
[{"$f":"addvalues!A1110","v":1},{"$f":"IF($A1110=1,addvalues!B1110)","v":959904},{"$f":"IF($A1110=1,addvalues!F1110)","v":""},{"$f":"IF($A1110=1,addvalues!C1110)","v":"Help Desk::Service Center"},{"$f":"IF($A1110=1,addvalues!G1110)","v":"Screen is dark"},"Help Desk::Service Center Screen is dark",{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1110=1,VALUE(findword(UPPER($F1110),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Screen is dark"]
[{"$f":"addvalues!A1115","v":1},{"$f":"IF($A1115=1,addvalues!B1115)","v":959928},{"$f":"IF($A1115=1,addvalues!F1115)","v":""},{"$f":"IF($A1115=1,addvalues!C1115)","v":"Help Desk::Call Center"},{"$f":"IF($A1115=1,addvalues!G1115)","v":"Incoming freshman using Webmail instead of OWA"},"Help Desk::Call Center Incoming freshman using Webmail instead of OWA",{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1115=1,VALUE(findword(UPPER($F1115),UPPER(topicStrings!$B$16))),\"\")","v":1},2,5.666666666666667,"",0,"Email"," not sure yet",null,null,"Email","email","email","Help Desk::Call Center Incoming freshman using Webmail instead of OWA"]
[{"$f":"addvalues!A1123","v":1},{"$f":"IF($A1123=1,addvalues!B1123)","v":959979},{"$f":"IF($A1123=1,addvalues!F1123)","v":""},{"$f":"IF($A1123=1,addvalues!C1123)","v":"Help Desk::Call Center"},{"$f":"IF($A1123=1,addvalues!G1123)","v":"VPN Question"},"Help Desk::Call Center VPN Question",{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1123=1,VALUE(findword(UPPER($F1123),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center VPN Question"]
[{"$f":"addvalues!A1135","v":1},{"$f":"IF($A1135=1,addvalues!B1135)","v":960298},{"$f":"IF($A1135=1,addvalues!F1135)","v":""},{"$f":"IF($A1135=1,addvalues!C1135)","v":"Help Desk::Athena"},{"$f":"IF($A1135=1,addvalues!G1135)","v":"License checkout failed; unable to retrive License Number / Activation Key"},"Help Desk::Athena License checkout failed; unable to retrive License Number / Activation Key",{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1135=1,VALUE(findword(UPPER($F1135),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Athena License checkout failed; unable to retrive License Number / Activation Key"]
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[{"$f":"addvalues!A1241","v":1},{"$f":"IF($A1241=1,addvalues!B1241)","v":960972},{"$f":"IF($A1241=1,addvalues!F1241)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A1241=1,addvalues!C1241)","v":"Help Desk::Call Center"},{"$f":"IF($A1241=1,addvalues!G1241)","v":"Cert problems"},"Help Desk::Call Center Cert problems",{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1241=1,VALUE(findword(UPPER($F1241),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Cert problems"]
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[{"$f":"addvalues!A1269","v":1},{"$f":"IF($A1269=1,addvalues!B1269)","v":961729},{"$f":"IF($A1269=1,addvalues!F1269)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A1269=1,addvalues!C1269)","v":"Help Desk::Call Center"},{"$f":"IF($A1269=1,addvalues!G1269)","v":"Odd Exchange Delivery Failure Message"},"Help Desk::Call Center Odd Exchange Delivery Failure Message",{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1269=1,VALUE(findword(UPPER($F1269),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Odd Exchange Delivery Failure Message"]
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[{"$f":"addvalues!A1281","v":1},{"$f":"IF($A1281=1,addvalues!B1281)","v":961836},{"$f":"IF($A1281=1,addvalues!F1281)","v":"DEAN FOR GRADUATE EDUCATION"},{"$f":"IF($A1281=1,addvalues!C1281)","v":"Help Desk::Call Center"},{"$f":"IF($A1281=1,addvalues!G1281)","v":"need help to get a personal certificate"},"Help Desk::Call Center need help to get a personal certificate",{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1281=1,VALUE(findword(UPPER($F1281),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center need help to get a personal certificate"]
[{"$f":"addvalues!A1286","v":1},{"$f":"IF($A1286=1,addvalues!B1286)","v":961889},{"$f":"IF($A1286=1,addvalues!F1286)","v":""},{"$f":"IF($A1286=1,addvalues!C1286)","v":"Help Desk::Call Center"},{"$f":"IF($A1286=1,addvalues!G1286)","v":"Mail.app and other errors"},"Help Desk::Call Center Mail.app and other errors",{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1286=1,VALUE(findword(UPPER($F1286),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Mail.app and other errors"]
[{"$f":"addvalues!A1294","v":1},{"$f":"IF($A1294=1,addvalues!B1294)","v":961956},{"$f":"IF($A1294=1,addvalues!F1294)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1294=1,addvalues!C1294)","v":"Help Desk::Business Help"},{"$f":"IF($A1294=1,addvalues!G1294)","v":"Problem accessing MIT sites"},"Help Desk::Business Help Problem accessing MIT sites",{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1294=1,VALUE(findword(UPPER($F1294),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Problem accessing MIT sites"]
[{"$f":"addvalues!A1303","v":1},{"$f":"IF($A1303=1,addvalues!B1303)","v":962005},{"$f":"IF($A1303=1,addvalues!F1303)","v":""},{"$f":"IF($A1303=1,addvalues!C1303)","v":"Help Desk::Call Center"},{"$f":"IF($A1303=1,addvalues!G1303)","v":"How to get a sponsored Account"},"Help Desk::Call Center How to get a sponsored Account",{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1303=1,VALUE(findword(UPPER($F1303),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center How to get a sponsored Account"]
[{"$f":"addvalues!A1306","v":1},{"$f":"IF($A1306=1,addvalues!B1306)","v":962022},{"$f":"IF($A1306=1,addvalues!F1306)","v":""},{"$f":"IF($A1306=1,addvalues!C1306)","v":"Help Desk::Call Center"},{"$f":"IF($A1306=1,addvalues!G1306)","v":"question regarding email filtering"},"Help Desk::Call Center question regarding email filtering",{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1306=1,VALUE(findword(UPPER($F1306),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center question regarding email filtering"]
[{"$f":"addvalues!A1314","v":1},{"$f":"IF($A1314=1,addvalues!B1314)","v":962142},{"$f":"IF($A1314=1,addvalues!F1314)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1314=1,addvalues!C1314)","v":"Help Desk::Call Center"},{"$f":"IF($A1314=1,addvalues!G1314)","v":"Got IP addresses assigned - don't appear to be working"},"Help Desk::Call Center Got IP addresses assigned - don't appear to be working",{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1314=1,VALUE(findword(UPPER($F1314),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Got IP addresses assigned - don't appear to be working"]
[{"$f":"addvalues!A1322","v":1},{"$f":"IF($A1322=1,addvalues!B1322)","v":962231},{"$f":"IF($A1322=1,addvalues!F1322)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A1322=1,addvalues!C1322)","v":"Help Desk::Service Center"},{"$f":"IF($A1322=1,addvalues!G1322)","v":"unknown login password - reinstall?"},"Help Desk::Service Center unknown login password - reinstall?",{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1322=1,VALUE(findword(UPPER($F1322),UPPER(topicStrings!$B$16))),\"\")","v":0},4,4.25,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Service Center unknown login password - reinstall?"]
[{"$f":"addvalues!A1326","v":1},{"$f":"IF($A1326=1,addvalues!B1326)","v":962248},{"$f":"IF($A1326=1,addvalues!F1326)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1326=1,addvalues!C1326)","v":"Help Desk::Call Center"},{"$f":"IF($A1326=1,addvalues!G1326)","v":"Web server in W91"},"Help Desk::Call Center Web server in W91",{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1326=1,VALUE(findword(UPPER($F1326),UPPER(topicStrings!$B$16))),\"\")","v":1},2,11.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Web server in W91"]
[{"$f":"addvalues!A1334","v":1},{"$f":"IF($A1334=1,addvalues!B1334)","v":962321},{"$f":"IF($A1334=1,addvalues!F1334)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1334=1,addvalues!C1334)","v":"Help Desk::Call Center"},{"$f":"IF($A1334=1,addvalues!G1334)","v":"Email, Spam, Certificates"},"Help Desk::Call Center Email, Spam, Certificates",{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1334=1,VALUE(findword(UPPER($F1334),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Email, Spam, Certificates"]
[{"$f":"addvalues!A1339","v":1},{"$f":"IF($A1339=1,addvalues!B1339)","v":962359},{"$f":"IF($A1339=1,addvalues!F1339)","v":"SCHOOL OF ARCHITECTURE AND PLANNING"},{"$f":"IF($A1339=1,addvalues!C1339)","v":"Help Desk::Business Help"},{"$f":"IF($A1339=1,addvalues!G1339)","v":"SAPGui"},"Help Desk::Business Help SAPGui",{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1339=1,VALUE(findword(UPPER($F1339),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAPGui"]
[{"$f":"addvalues!A1347","v":1},{"$f":"IF($A1347=1,addvalues!B1347)","v":962407},{"$f":"IF($A1347=1,addvalues!F1347)","v":"TECHNOLOGY REVIEW"},{"$f":"IF($A1347=1,addvalues!C1347)","v":"Help Desk::Call Center"},{"$f":"IF($A1347=1,addvalues!G1347)","v":"VMWARE Key"},{"$f":"IF(A1347=1,CONCATENATE(D1347,\" \",E1347),\"\")","v":"Help Desk::Call Center VMWARE Key"},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1347=1,VALUE(findword(UPPER($F1347),UPPER(topicStrings!$B$16))),\"\")","v":0},{"$f":"COUNTIF(G1347:U1347,\">0\")","v":1},{"$f":"IF(V1347>0,(G1347*1+H1347*2+I1347*3+J1347*4+K1347*5+L1347*6+M1347*7+N1347*8+O1347*9+P1347*10+Q1347*11+R1347*12+S1347*13+T1347*14+U1347*15)/SUM(G1347:U1347),0)","v":13},{"$f":"IF(V1347=1,CHOOSE(W1347,\"Email\",\"Network\",\"Hardware\",\"Accounts\",\"Backup\",\"Business\",\"Cluster\",\"OS\",\"Other\",\"Printing\",\"Security\",\"Services\",\"Software\",\"Telephone\",\"Web\"),\"\")","v":"Software"},{"$f":"IF(V1347<1,\"No KeyWords Match\",0)","v":0},{"$f":"IF(G1347>MAX(H1347:U1347),\"Email\",IF(H1347>MAX(I1347:U1347,G1347),\"Network\",IF(I1347>MAX(G1347:H1347,J1347:U1347),\"Hardware\",IF(S1347>MAX(U1347,G1347:R1347),\"Software\",IF(J1347>MAX(K1347:U1347,G1347:I1347),\"Accounts\",IF(K1347>MAX(G1347:J1347,L1347:U1347),\"Backup\",IF(L1347>MAX(G1347:K1347,M1347:U1347),\"Business\",\" not sure yet\")))))))","v":"Software"},{"$f":"IF(M1347>MAX(G1347:L1347,N1347:U1347),\"Cluster\",IF(N1347>MAX(G1347:M1347,O1347:U1347),\"OS\",IF(P1347>MAX(G1347:O1347,Q1347:U1347),\"Printing\",IF(Q1347>MAX(G1347:P1347,R1347:U1347),\"Security\",IF(R1347>MAX(G1347:Q1347,S1347:U1347),\"Services\",IF(U1347>MAX(G1347:T1347),\"Web\",IF(T1347>MAX(G1347:S1347,U1347),\"Telephone\",\" not sure yet\")))))))","v":" not sure yet"},null,null,{"$f":"IF(Z1347=\" not sure yet\",AA1347,Z1347)","v":"Software"},null,{"$f":"IF(V1347=0,IF(AE1347<>\"\",AE1347,\" Need to read this one\"),IF(V1347=1,X1347,IF(AE1347<>\"\",AE1347,AD1347)))","v":"Software"},{"$f":"F1347","v":"Help Desk::Call Center VMWARE Key"}]
[{"$f":"addvalues!A1357","v":1},{"$f":"IF($A1357=1,addvalues!B1357)","v":962509},{"$f":"IF($A1357=1,addvalues!F1357)","v":"COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE"},{"$f":"IF($A1357=1,addvalues!C1357)","v":"Help Desk::Call Center"},{"$f":"IF($A1357=1,addvalues!G1357)","v":"problem about Get Personal Certificate"},"Help Desk::Call Center problem about Get Personal Certificate",{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1357=1,VALUE(findword(UPPER($F1357),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problem about Get Personal Certificate"]
[{"$f":"addvalues!A1359","v":1},{"$f":"IF($A1359=1,addvalues!B1359)","v":962527},{"$f":"IF($A1359=1,addvalues!F1359)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A1359=1,addvalues!C1359)","v":"Help Desk::Service Center"},{"$f":"IF($A1359=1,addvalues!G1359)","v":"Machine running hot - loose hinges"},"Help Desk::Service Center Machine running hot - loose hinges",{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1359=1,VALUE(findword(UPPER($F1359),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Machine running hot - loose hinges"]
[{"$f":"addvalues!A1367","v":1},{"$f":"IF($A1367=1,addvalues!B1367)","v":962628},{"$f":"IF($A1367=1,addvalues!F1367)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A1367=1,addvalues!C1367)","v":"Help Desk::Call Center"},{"$f":"IF($A1367=1,addvalues!G1367)","v":"at 94% e-mail capacity"},"Help Desk::Call Center at 94% e-mail capacity",{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1367=1,VALUE(findword(UPPER($F1367),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center at 94% e-mail capacity"]
[{"$f":"addvalues!A1372","v":1},{"$f":"IF($A1372=1,addvalues!B1372)","v":962660},{"$f":"IF($A1372=1,addvalues!F1372)","v":""},{"$f":"IF($A1372=1,addvalues!C1372)","v":"Help Desk::Presales"},{"$f":"IF($A1372=1,addvalues!G1372)","v":"Dell laptop warranty?"},"Help Desk::Presales Dell laptop warranty?",{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1372=1,VALUE(findword(UPPER($F1372),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales Dell laptop warranty?"]
[{"$f":"addvalues!A1380","v":1},{"$f":"IF($A1380=1,addvalues!B1380)","v":962792},{"$f":"IF($A1380=1,addvalues!F1380)","v":""},{"$f":"IF($A1380=1,addvalues!C1380)","v":"Help Desk::Call Center"},{"$f":"IF($A1380=1,addvalues!G1380)","v":"Failure to obtain a personal certificate"},"Help Desk::Call Center Failure to obtain a personal certificate",{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1380=1,VALUE(findword(UPPER($F1380),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Failure to obtain a personal certificate"]
[{"$f":"addvalues!A1387","v":1},{"$f":"IF($A1387=1,addvalues!B1387)","v":962997},{"$f":"IF($A1387=1,addvalues!F1387)","v":""},{"$f":"IF($A1387=1,addvalues!C1387)","v":"Network::Requests"},{"$f":"IF($A1387=1,addvalues!G1387)","v":"IP Address Request for Building 6"},"Network::Requests IP Address Request for Building 6",{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1387=1,VALUE(findword(UPPER($F1387),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests IP Address Request for Building 6"]
[{"$f":"addvalues!A1392","v":1},{"$f":"IF($A1392=1,addvalues!B1392)","v":963037},{"$f":"IF($A1392=1,addvalues!F1392)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A1392=1,addvalues!C1392)","v":"Help Desk::Service Center"},{"$f":"IF($A1392=1,addvalues!G1392)","v":"Machine will not start with the Power adapter"},"Help Desk::Service Center Machine will not start with the Power adapter",{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1392=1,VALUE(findword(UPPER($F1392),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.75,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Machine will not start with the Power adapter"]
[{"$f":"addvalues!A1400","v":1},{"$f":"IF($A1400=1,addvalues!B1400)","v":963105},{"$f":"IF($A1400=1,addvalues!F1400)","v":""},{"$f":"IF($A1400=1,addvalues!C1400)","v":"Help Desk::Business Help"},{"$f":"IF($A1400=1,addvalues!G1400)","v":"no RFC authorization for function group Z_HR_ESS_W4"},"Help Desk::Business Help no RFC authorization for function group Z_HR_ESS_W4",{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1400=1,VALUE(findword(UPPER($F1400),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help no RFC authorization for function group Z_HR_ESS_W4"]
[{"$f":"addvalues!A1411","v":1},{"$f":"IF($A1411=1,addvalues!B1411)","v":963261},{"$f":"IF($A1411=1,addvalues!F1411)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1411=1,addvalues!C1411)","v":"Help Desk::Call Center"},{"$f":"IF($A1411=1,addvalues!G1411)","v":"Certificate renewal in Safari and Firefox"},{"$f":"IF(A1411=1,CONCATENATE(D1411,\" \",E1411),\"\")","v":"Help Desk::Call Center Certificate renewal in Safari and Firefox"},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1411=1,VALUE(findword(UPPER($F1411),UPPER(topicStrings!$B$16))),\"\")","v":0},{"$f":"COUNTIF(G1411:U1411,\">0\")","v":1},{"$f":"IF(V1411>0,(G1411*1+H1411*2+I1411*3+J1411*4+K1411*5+L1411*6+M1411*7+N1411*8+O1411*9+P1411*10+Q1411*11+R1411*12+S1411*13+T1411*14+U1411*15)/SUM(G1411:U1411),0)","v":13},{"$f":"IF(V1411=1,CHOOSE(W1411,\"Email\",\"Network\",\"Hardware\",\"Accounts\",\"Backup\",\"Business\",\"Cluster\",\"OS\",\"Other\",\"Printing\",\"Security\",\"Services\",\"Software\",\"Telephone\",\"Web\"),\"\")","v":"Software"},{"$f":"IF(V1411<1,\"No KeyWords Match\",0)","v":0},{"$f":"IF(G1411>MAX(H1411:U1411),\"Email\",IF(H1411>MAX(I1411:U1411,G1411),\"Network\",IF(I1411>MAX(G1411:H1411,J1411:U1411),\"Hardware\",IF(S1411>MAX(U1411,G1411:R1411),\"Software\",IF(J1411>MAX(K1411:U1411,G1411:I1411),\"Accounts\",IF(K1411>MAX(G1411:J1411,L1411:U1411),\"Backup\",IF(L1411>MAX(G1411:K1411,M1411:U1411),\"Business\",\" not sure yet\")))))))","v":"Software"},{"$f":"IF(M1411>MAX(G1411:L1411,N1411:U1411),\"Cluster\",IF(N1411>MAX(G1411:M1411,O1411:U1411),\"OS\",IF(P1411>MAX(G1411:O1411,Q1411:U1411),\"Printing\",IF(Q1411>MAX(G1411:P1411,R1411:U1411),\"Security\",IF(R1411>MAX(G1411:Q1411,S1411:U1411),\"Services\",IF(U1411>MAX(G1411:T1411),\"Web\",IF(T1411>MAX(G1411:S1411,U1411),\"Telephone\",\" not sure yet\")))))))","v":" not sure yet"},null,null,{"$f":"IF(Z1411=\" not sure yet\",AA1411,Z1411)","v":"Software"},null,{"$f":"IF(V1411=0,IF(AE1411<>\"\",AE1411,\" Need to read this one\"),IF(V1411=1,X1411,IF(AE1411<>\"\",AE1411,AD1411)))","v":"Software"},{"$f":"F1411","v":"Help Desk::Call Center Certificate renewal in Safari and Firefox"}]
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[{"$f":"addvalues!A1432","v":1},{"$f":"IF($A1432=1,addvalues!B1432)","v":963410},{"$f":"IF($A1432=1,addvalues!F1432)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A1432=1,addvalues!C1432)","v":"Help Desk::Call Center"},{"$f":"IF($A1432=1,addvalues!G1432)","v":"Microsoft XP download"},"Help Desk::Call Center Microsoft XP download",{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1432=1,VALUE(findword(UPPER($F1432),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Microsoft XP download"]
[{"$f":"addvalues!A1434","v":1},{"$f":"IF($A1434=1,addvalues!B1434)","v":963446},{"$f":"IF($A1434=1,addvalues!F1434)","v":"CAREER DEVELOPMENT"},{"$f":"IF($A1434=1,addvalues!C1434)","v":"Help Desk::Call Center"},{"$f":"IF($A1434=1,addvalues!G1434)","v":"renew cert"},"Help Desk::Call Center renew cert",{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1434=1,VALUE(findword(UPPER($F1434),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center renew cert"]
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[{"$f":"addvalues!A1485","v":1},{"$f":"IF($A1485=1,addvalues!B1485)","v":964119},{"$f":"IF($A1485=1,addvalues!F1485)","v":""},{"$f":"IF($A1485=1,addvalues!C1485)","v":"Network::Requests"},{"$f":"IF($A1485=1,addvalues!G1485)","v":"Request for publication of your student at LAP"},"Network::Requests Request for publication of your student at LAP",{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1485=1,VALUE(findword(UPPER($F1485),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3,"",0," not sure yet"," not sure yet",null,null," not sure yet","other","other","Network::Requests Request for publication of your student at LAP"]
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[{"$f":"addvalues!A1493","v":1},{"$f":"IF($A1493=1,addvalues!B1493)","v":964250},{"$f":"IF($A1493=1,addvalues!F1493)","v":"AUDIT DIVISION"},{"$f":"IF($A1493=1,addvalues!C1493)","v":"Help Desk::Call Center"},{"$f":"IF($A1493=1,addvalues!G1493)","v":"Tech Square Brief Power Outage Tuesday July 21st"},"Help Desk::Call Center Tech Square Brief Power Outage Tuesday July 21st",{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1493=1,VALUE(findword(UPPER($F1493),UPPER(topicStrings!$B$16))),\"\")","v":0},3,3.6666666666666665,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center Tech Square Brief Power Outage Tuesday July 21st"]
[{"$f":"addvalues!A1505","v":1},{"$f":"IF($A1505=1,addvalues!B1505)","v":964356},{"$f":"IF($A1505=1,addvalues!F1505)","v":"LINCOLN LABORATORY"},{"$f":"IF($A1505=1,addvalues!C1505)","v":"Help Desk::Call Center"},{"$f":"IF($A1505=1,addvalues!G1505)","v":"LL employee doesn't know the username and password for getting certificates"},"Help Desk::Call Center LL employee doesn't know the username and password for getting certificates",{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1505=1,VALUE(findword(UPPER($F1505),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.75,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center LL employee doesn't know the username and password for getting certificates"]
[{"$f":"addvalues!A1513","v":1},{"$f":"IF($A1513=1,addvalues!B1513)","v":964410},{"$f":"IF($A1513=1,addvalues!F1513)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A1513=1,addvalues!C1513)","v":"Help Desk::Business Help"},{"$f":"IF($A1513=1,addvalues!G1513)","v":"Conflicting Reports"},"Help Desk::Business Help Conflicting Reports",{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1513=1,VALUE(findword(UPPER($F1513),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Conflicting Reports"]
[{"$f":"addvalues!A1517","v":1},{"$f":"IF($A1517=1,addvalues!B1517)","v":964442},{"$f":"IF($A1517=1,addvalues!F1517)","v":""},{"$f":"IF($A1517=1,addvalues!C1517)","v":"Help Desk::Business Help"},{"$f":"IF($A1517=1,addvalues!G1517)","v":"unexpected system error when trying to access direct deposit"},"Help Desk::Business Help unexpected system error when trying to access direct deposit",{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1517=1,VALUE(findword(UPPER($F1517),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help unexpected system error when trying to access direct deposit"]
[{"$f":"addvalues!A1525","v":1},{"$f":"IF($A1525=1,addvalues!B1525)","v":964517},{"$f":"IF($A1525=1,addvalues!F1525)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A1525=1,addvalues!C1525)","v":"Help Desk::Service Center"},{"$f":"IF($A1525=1,addvalues!G1525)","v":"Unaccounted for Hard Drive Space"},"Help Desk::Service Center Unaccounted for Hard Drive Space",{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1525=1,VALUE(findword(UPPER($F1525),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Unaccounted for Hard Drive Space"]
[{"$f":"addvalues!A1533","v":1},{"$f":"IF($A1533=1,addvalues!B1533)","v":964623},{"$f":"IF($A1533=1,addvalues!F1533)","v":"SEA GRANT COLLEGE PROGRAM"},{"$f":"IF($A1533=1,addvalues!C1533)","v":"Help Desk::Business Help"},{"$f":"IF($A1533=1,addvalues!G1533)","v":"Vacation Tracker"},"Help Desk::Business Help Vacation Tracker",{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1533=1,VALUE(findword(UPPER($F1533),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Vacation Tracker"]
[{"$f":"addvalues!A1538","v":1},{"$f":"IF($A1538=1,addvalues!B1538)","v":964644},{"$f":"IF($A1538=1,addvalues!F1538)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A1538=1,addvalues!C1538)","v":"Help Desk::Call Center"},{"$f":"IF($A1538=1,addvalues!G1538)","v":"Apple studio display failure"},"Help Desk::Call Center Apple studio display failure",{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1538=1,VALUE(findword(UPPER($F1538),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Apple studio display failure"]
[{"$f":"addvalues!A1542","v":1},{"$f":"IF($A1542=1,addvalues!B1542)","v":964672},{"$f":"IF($A1542=1,addvalues!F1542)","v":""},{"$f":"IF($A1542=1,addvalues!C1542)","v":"Help Desk::Call Center"},{"$f":"IF($A1542=1,addvalues!G1542)","v":"Certificates not working in Safari"},"Help Desk::Call Center Certificates not working in Safari",{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1542=1,VALUE(findword(UPPER($F1542),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificates not working in Safari"]
[{"$f":"addvalues!A1553","v":1},{"$f":"IF($A1553=1,addvalues!B1553)","v":964781},{"$f":"IF($A1553=1,addvalues!F1553)","v":"LINCOLN FISCAL OFFICE"},{"$f":"IF($A1553=1,addvalues!C1553)","v":"Help Desk::Call Center"},{"$f":"IF($A1553=1,addvalues!G1553)","v":"adding self to mailing list"},"Help Desk::Call Center adding self to mailing list",{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1553=1,VALUE(findword(UPPER($F1553),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center adding self to mailing list"]
[{"$f":"addvalues!A1558","v":1},{"$f":"IF($A1558=1,addvalues!B1558)","v":964860},{"$f":"IF($A1558=1,addvalues!F1558)","v":"ECONOMICS, DEPARTMENT OF"},{"$f":"IF($A1558=1,addvalues!C1558)","v":"Help Desk::Call Center"},{"$f":"IF($A1558=1,addvalues!G1558)","v":"ecat"},"Help Desk::Call Center ecat",{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1558=1,VALUE(findword(UPPER($F1558),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center ecat"]
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[{"$f":"addvalues!A1571","v":1},{"$f":"IF($A1571=1,addvalues!B1571)","v":965062},{"$f":"IF($A1571=1,addvalues!F1571)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A1571=1,addvalues!C1571)","v":"Help Desk::Call Center"},{"$f":"IF($A1571=1,addvalues!G1571)","v":"Fetch error"},"Help Desk::Call Center Fetch error",{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1571=1,VALUE(findword(UPPER($F1571),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Fetch error"]
[{"$f":"addvalues!A1578","v":1},{"$f":"IF($A1578=1,addvalues!B1578)","v":965262},{"$f":"IF($A1578=1,addvalues!F1578)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A1578=1,addvalues!C1578)","v":"Network::Requests"},{"$f":"IF($A1578=1,addvalues!G1578)","v":"Most Cyrus mailboxes are broken"},"Network::Requests Most Cyrus mailboxes are broken",{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1578=1,VALUE(findword(UPPER($F1578),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Network::Requests Most Cyrus mailboxes are broken"]
[{"$f":"addvalues!A1586","v":1},{"$f":"IF($A1586=1,addvalues!B1586)","v":965276},{"$f":"IF($A1586=1,addvalues!F1586)","v":""},{"$f":"IF($A1586=1,addvalues!C1586)","v":"Help Desk::Call Center"},{"$f":"IF($A1586=1,addvalues!G1586)","v":"email problem"},"Help Desk::Call Center email problem",{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1586=1,VALUE(findword(UPPER($F1586),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center email problem"]
[{"$f":"addvalues!A1591","v":1},{"$f":"IF($A1591=1,addvalues!B1591)","v":965283},{"$f":"IF($A1591=1,addvalues!F1591)","v":""},{"$f":"IF($A1591=1,addvalues!C1591)","v":"Help Desk::Call Center"},{"$f":"IF($A1591=1,addvalues!G1591)","v":"Email not working"},"Help Desk::Call Center Email not working",{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1591=1,VALUE(findword(UPPER($F1591),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Email not working"]
[{"$f":"addvalues!A1596","v":1},{"$f":"IF($A1596=1,addvalues!B1596)","v":965315},{"$f":"IF($A1596=1,addvalues!F1596)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A1596=1,addvalues!C1596)","v":"Help Desk::Call Center"},{"$f":"IF($A1596=1,addvalues!G1596)","v":"E-Mail Server"},"Help Desk::Call Center E-Mail Server",{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1596=1,VALUE(findword(UPPER($F1596),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center E-Mail Server"]
[{"$f":"addvalues!A1606","v":1},{"$f":"IF($A1606=1,addvalues!B1606)","v":965333},{"$f":"IF($A1606=1,addvalues!F1606)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1606=1,addvalues!C1606)","v":"Help Desk::Call Center"},{"$f":"IF($A1606=1,addvalues!G1606)","v":"cannot access email, po11.mit.edu"},"Help Desk::Call Center cannot access email, po11.mit.edu",{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1606=1,VALUE(findword(UPPER($F1606),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Email"," not sure yet",null,null,"Email","email","email","Help Desk::Call Center cannot access email, po11.mit.edu"]
[{"$f":"addvalues!A1611","v":1},{"$f":"IF($A1611=1,addvalues!B1611)","v":965348},{"$f":"IF($A1611=1,addvalues!F1611)","v":"CAMPUS POLICE"},{"$f":"IF($A1611=1,addvalues!C1611)","v":"Help Desk::Call Center"},{"$f":"IF($A1611=1,addvalues!G1611)","v":"Cannot check  mail"},"Help Desk::Call Center Cannot check  mail",{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1611=1,VALUE(findword(UPPER($F1611),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Cannot check  mail"]
[{"$f":"addvalues!A1619","v":1},{"$f":"IF($A1619=1,addvalues!B1619)","v":965386},{"$f":"IF($A1619=1,addvalues!F1619)","v":""},{"$f":"IF($A1619=1,addvalues!C1619)","v":"Help Desk::Call Center"},{"$f":"IF($A1619=1,addvalues!G1619)","v":"No messages in the Inbox."},"Help Desk::Call Center No messages in the Inbox.",{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1619=1,VALUE(findword(UPPER($F1619),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center No messages in the Inbox."]
[{"$f":"addvalues!A1625","v":1},{"$f":"IF($A1625=1,addvalues!B1625)","v":965409},{"$f":"IF($A1625=1,addvalues!F1625)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A1625=1,addvalues!C1625)","v":"Help Desk::Call Center"},{"$f":"IF($A1625=1,addvalues!G1625)","v":"can't get email"},"Help Desk::Call Center can't get email",{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1625=1,VALUE(findword(UPPER($F1625),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center can't get email"]
[{"$f":"addvalues!A1631","v":1},{"$f":"IF($A1631=1,addvalues!B1631)","v":965446},{"$f":"IF($A1631=1,addvalues!F1631)","v":""},{"$f":"IF($A1631=1,addvalues!C1631)","v":"Help Desk::Call Center"},{"$f":"IF($A1631=1,addvalues!G1631)","v":"Post Office Server Down"},"Help Desk::Call Center Post Office Server Down",{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1631=1,VALUE(findword(UPPER($F1631),UPPER(topicStrings!$B$16))),\"\")","v":0},3,9,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Post Office Server Down"]
[{"$f":"addvalues!A1639","v":1},{"$f":"IF($A1639=1,addvalues!B1639)","v":965519},{"$f":"IF($A1639=1,addvalues!F1639)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A1639=1,addvalues!C1639)","v":"Help Desk::Call Center"},{"$f":"IF($A1639=1,addvalues!G1639)","v":"MacAthena Login Slow"},"Help Desk::Call Center MacAthena Login Slow",{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1639=1,VALUE(findword(UPPER($F1639),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center MacAthena Login Slow"]
[{"$f":"addvalues!A1644","v":1},{"$f":"IF($A1644=1,addvalues!B1644)","v":965547},{"$f":"IF($A1644=1,addvalues!F1644)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A1644=1,addvalues!C1644)","v":"Help Desk::Service Center"},{"$f":"IF($A1644=1,addvalues!G1644)","v":"machine's Performance is slow"},"Help Desk::Service Center machine's Performance is slow",{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1644=1,VALUE(findword(UPPER($F1644),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center machine's Performance is slow"]
[{"$f":"addvalues!A1650","v":1},{"$f":"IF($A1650=1,addvalues!B1650)","v":965596},{"$f":"IF($A1650=1,addvalues!F1650)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A1650=1,addvalues!C1650)","v":"Help Desk::Backup"},{"$f":"IF($A1650=1,addvalues!G1650)","v":"TSM: Password reset"},"Help Desk::Backup TSM: Password reset",{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1650=1,VALUE(findword(UPPER($F1650),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup TSM: Password reset"]
[{"$f":"addvalues!A1656","v":1},{"$f":"IF($A1656=1,addvalues!B1656)","v":965660},{"$f":"IF($A1656=1,addvalues!F1656)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A1656=1,addvalues!C1656)","v":"Help Desk::Service Center"},{"$f":"IF($A1656=1,addvalues!G1656)","v":"t61 not booting because fan won't spin up"},"Help Desk::Service Center t61 not booting because fan won't spin up",{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1656=1,VALUE(findword(UPPER($F1656),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center t61 not booting because fan won't spin up"]
[{"$f":"addvalues!A1664","v":1},{"$f":"IF($A1664=1,addvalues!B1664)","v":965717},{"$f":"IF($A1664=1,addvalues!F1664)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A1664=1,addvalues!C1664)","v":"Help Desk::Call Center"},{"$f":"IF($A1664=1,addvalues!G1664)","v":"mail server outage; client on po10"},"Help Desk::Call Center mail server outage; client on po10",{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1664=1,VALUE(findword(UPPER($F1664),UPPER(topicStrings!$B$16))),\"\")","v":0},4,3.6,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center mail server outage; client on po10"]
[{"$f":"addvalues!A1672","v":1},{"$f":"IF($A1672=1,addvalues!B1672)","v":965753},{"$f":"IF($A1672=1,addvalues!F1672)","v":"LITERATURE SECTION"},{"$f":"IF($A1672=1,addvalues!C1672)","v":"Help Desk::Call Center"},{"$f":"IF($A1672=1,addvalues!G1672)","v":"Webmail says \"unable to retrieve quota\" PO11"},"Help Desk::Call Center Webmail says \"unable to retrieve quota\" PO11",{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1672=1,VALUE(findword(UPPER($F1672),UPPER(topicStrings!$B$16))),\"\")","v":1},3,4.8,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Webmail says \"unable to retrieve quota\" PO11"]
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[{"$f":"addvalues!A1684","v":1},{"$f":"IF($A1684=1,addvalues!B1684)","v":965808},{"$f":"IF($A1684=1,addvalues!F1684)","v":""},{"$f":"IF($A1684=1,addvalues!C1684)","v":"Help Desk::Call Center"},{"$f":"IF($A1684=1,addvalues!G1684)","v":"Help getting certificate"},"Help Desk::Call Center Help getting certificate",{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1684=1,VALUE(findword(UPPER($F1684),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Help getting certificate"]
[{"$f":"addvalues!A1692","v":1},{"$f":"IF($A1692=1,addvalues!B1692)","v":965842},{"$f":"IF($A1692=1,addvalues!F1692)","v":"CENTER FOR MATERIALS SCIENCE AND ENGINEERING"},{"$f":"IF($A1692=1,addvalues!C1692)","v":"Help Desk::Call Center"},{"$f":"IF($A1692=1,addvalues!G1692)","v":"No Network connection"},"Help Desk::Call Center No Network connection",{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1692=1,VALUE(findword(UPPER($F1692),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center No Network connection"]
[{"$f":"addvalues!A1697","v":1},{"$f":"IF($A1697=1,addvalues!B1697)","v":965860},{"$f":"IF($A1697=1,addvalues!F1697)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A1697=1,addvalues!C1697)","v":"Help Desk::Call Center"},{"$f":"IF($A1697=1,addvalues!G1697)","v":"Email Outage"},"Help Desk::Call Center Email Outage",{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1697=1,VALUE(findword(UPPER($F1697),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Email Outage"]
[{"$f":"addvalues!A1704","v":1},{"$f":"IF($A1704=1,addvalues!B1704)","v":965891},{"$f":"IF($A1704=1,addvalues!F1704)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A1704=1,addvalues!C1704)","v":"Help Desk::Call Center"},{"$f":"IF($A1704=1,addvalues!G1704)","v":"Webmail says \"unable to retrieve quota\" PO10"},"Help Desk::Call Center Webmail says \"unable to retrieve quota\" PO10",{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1704=1,VALUE(findword(UPPER($F1704),UPPER(topicStrings!$B$16))),\"\")","v":1},3,4.8,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Webmail says \"unable to retrieve quota\" PO10"]
[{"$f":"addvalues!A1709","v":1},{"$f":"IF($A1709=1,addvalues!B1709)","v":965927},{"$f":"IF($A1709=1,addvalues!F1709)","v":""},{"$f":"IF($A1709=1,addvalues!C1709)","v":"Help Desk::Call Center"},{"$f":"IF($A1709=1,addvalues!G1709)","v":"Laptop recommendation for architecture student"},"Help Desk::Call Center Laptop recommendation for architecture student",{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1709=1,VALUE(findword(UPPER($F1709),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Laptop recommendation for architecture student"]
[{"$f":"addvalues!A1717","v":1},{"$f":"IF($A1717=1,addvalues!B1717)","v":965982},{"$f":"IF($A1717=1,addvalues!F1717)","v":""},{"$f":"IF($A1717=1,addvalues!C1717)","v":"Help Desk::Call Center"},{"$f":"IF($A1717=1,addvalues!G1717)","v":"Update on Mail Server and Split Inbox"},"Help Desk::Call Center Update on Mail Server and Split Inbox",{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1717=1,VALUE(findword(UPPER($F1717),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.3333333333333335,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Update on Mail Server and Split Inbox"]
[{"$f":"addvalues!A1725","v":1},{"$f":"IF($A1725=1,addvalues!B1725)","v":966034},{"$f":"IF($A1725=1,addvalues!F1725)","v":""},{"$f":"IF($A1725=1,addvalues!C1725)","v":"Help Desk::Call Center"},{"$f":"IF($A1725=1,addvalues!G1725)","v":"Backup Robotic Library Tapes"},"Help Desk::Call Center Backup Robotic Library Tapes",{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1725=1,VALUE(findword(UPPER($F1725),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Call Center Backup Robotic Library Tapes"]
[{"$f":"addvalues!A1733","v":1},{"$f":"IF($A1733=1,addvalues!B1733)","v":966082},{"$f":"IF($A1733=1,addvalues!F1733)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A1733=1,addvalues!C1733)","v":"Help Desk::Business Help"},{"$f":"IF($A1733=1,addvalues!G1733)","v":"ZHR_Vacation Tracking"},"Help Desk::Business Help ZHR_Vacation Tracking",{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1733=1,VALUE(findword(UPPER($F1733),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help ZHR_Vacation Tracking"]
[{"$f":"addvalues!A1737","v":1},{"$f":"IF($A1737=1,addvalues!B1737)","v":966124},{"$f":"IF($A1737=1,addvalues!F1737)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1737=1,addvalues!C1737)","v":"Help Desk::Call Center"},{"$f":"IF($A1737=1,addvalues!G1737)","v":"Post Office Server Down"},"Help Desk::Call Center Post Office Server Down",{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1737=1,VALUE(findword(UPPER($F1737),UPPER(topicStrings!$B$16))),\"\")","v":0},3,9,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Post Office Server Down"]
[{"$f":"addvalues!A1749","v":1},{"$f":"IF($A1749=1,addvalues!B1749)","v":966233},{"$f":"IF($A1749=1,addvalues!F1749)","v":""},{"$f":"IF($A1749=1,addvalues!C1749)","v":"Help Desk::Service Center"},{"$f":"IF($A1749=1,addvalues!G1749)","v":"Take a Tour of the Future with EMC and VMware"},"Help Desk::Service Center Take a Tour of the Future with EMC and VMware",{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1749=1,VALUE(findword(UPPER($F1749),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Service Center Take a Tour of the Future with EMC and VMware"]
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[{"$f":"addvalues!A1787","v":1},{"$f":"IF($A1787=1,addvalues!B1787)","v":966797},{"$f":"IF($A1787=1,addvalues!F1787)","v":"ADMISSIONS OFFICE"},{"$f":"IF($A1787=1,addvalues!C1787)","v":"Help Desk::Call Center"},{"$f":"IF($A1787=1,addvalues!G1787)","v":"Fwd: Oracle Calendar Problem"},"Help Desk::Call Center Fwd: Oracle Calendar Problem",{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1787=1,VALUE(findword(UPPER($F1787),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Fwd: Oracle Calendar Problem"]
[{"$f":"addvalues!A1790","v":1},{"$f":"IF($A1790=1,addvalues!B1790)","v":966814},{"$f":"IF($A1790=1,addvalues!F1790)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A1790=1,addvalues!C1790)","v":"Help Desk::Call Center"},{"$f":"IF($A1790=1,addvalues!G1790)","v":"Help installing certs"},"Help Desk::Call Center Help installing certs",{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1790=1,VALUE(findword(UPPER($F1790),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Help installing certs"]
[{"$f":"addvalues!A1802","v":1},{"$f":"IF($A1802=1,addvalues!B1802)","v":966890},{"$f":"IF($A1802=1,addvalues!F1802)","v":""},{"$f":"IF($A1802=1,addvalues!C1802)","v":"Help Desk::Call Center"},{"$f":"IF($A1802=1,addvalues!G1802)","v":"Seems like a malware attack"},"Help Desk::Call Center Seems like a malware attack",{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$12))),\"\")","v":1},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1802=1,VALUE(findword(UPPER($F1802),UPPER(topicStrings!$B$16))),\"\")","v":0},1,11,"Security",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center Seems like a malware attack"]
[{"$f":"addvalues!A1810","v":1},{"$f":"IF($A1810=1,addvalues!B1810)","v":967001},{"$f":"IF($A1810=1,addvalues!F1810)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A1810=1,addvalues!C1810)","v":"Help Desk::Call Center"},{"$f":"IF($A1810=1,addvalues!G1810)","v":"Requesting a static IP address"},"Help Desk::Call Center Requesting a static IP address",{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1810=1,VALUE(findword(UPPER($F1810),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Requesting a static IP address"]
[{"$f":"addvalues!A1812","v":1},{"$f":"IF($A1812=1,addvalues!B1812)","v":967008},{"$f":"IF($A1812=1,addvalues!F1812)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1812=1,addvalues!C1812)","v":"Help Desk::Call Center"},{"$f":"IF($A1812=1,addvalues!G1812)","v":"Dlink driver file"},"Help Desk::Call Center Dlink driver file",{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1812=1,VALUE(findword(UPPER($F1812),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Dlink driver file"]
[{"$f":"addvalues!A1822","v":1},{"$f":"IF($A1822=1,addvalues!B1822)","v":967088},{"$f":"IF($A1822=1,addvalues!F1822)","v":"ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"},{"$f":"IF($A1822=1,addvalues!C1822)","v":"Help Desk::Call Center"},{"$f":"IF($A1822=1,addvalues!G1822)","v":"Configuring Blackberry for IMAP"},"Help Desk::Call Center Configuring Blackberry for IMAP",{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1822=1,VALUE(findword(UPPER($F1822),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center Configuring Blackberry for IMAP"]
[{"$f":"addvalues!A1830","v":1},{"$f":"IF($A1830=1,addvalues!B1830)","v":967147},{"$f":"IF($A1830=1,addvalues!F1830)","v":""},{"$f":"IF($A1830=1,addvalues!C1830)","v":"Help Desk::Call Center"},{"$f":"IF($A1830=1,addvalues!G1830)","v":"Expired Certs"},"Help Desk::Call Center Expired Certs",{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1830=1,VALUE(findword(UPPER($F1830),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Expired Certs"]
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[{"$f":"addvalues!A1841","v":1},{"$f":"IF($A1841=1,addvalues!B1841)","v":967494},{"$f":"IF($A1841=1,addvalues!F1841)","v":""},{"$f":"IF($A1841=1,addvalues!C1841)","v":"Help Desk::Call Center"},{"$f":"IF($A1841=1,addvalues!G1841)","v":"microsoft exchange with Outlook problem"},"Help Desk::Call Center microsoft exchange with Outlook problem",{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1841=1,VALUE(findword(UPPER($F1841),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center microsoft exchange with Outlook problem"]
[{"$f":"addvalues!A1850","v":1},{"$f":"IF($A1850=1,addvalues!B1850)","v":967778},{"$f":"IF($A1850=1,addvalues!F1850)","v":""},{"$f":"IF($A1850=1,addvalues!C1850)","v":"Help Desk::Call Center"},{"$f":"IF($A1850=1,addvalues!G1850)","v":"my email is not working. it says my inbox is empty, which is obviously incorrect."},"Help Desk::Call Center my email is not working. it says my inbox is empty, which is obviously incorrect.",{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1850=1,VALUE(findword(UPPER($F1850),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center my email is not working. it says my inbox is empty, which is obviously incorrect."]
[{"$f":"addvalues!A1855","v":1},{"$f":"IF($A1855=1,addvalues!B1855)","v":967892},{"$f":"IF($A1855=1,addvalues!F1855)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A1855=1,addvalues!C1855)","v":"Help Desk::Call Center"},{"$f":"IF($A1855=1,addvalues!G1855)","v":"ping not recognized"},"Help Desk::Call Center ping not recognized",{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1855=1,VALUE(findword(UPPER($F1855),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center ping not recognized"]
[{"$f":"addvalues!A1863","v":1},{"$f":"IF($A1863=1,addvalues!B1863)","v":968052},{"$f":"IF($A1863=1,addvalues!F1863)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1863=1,addvalues!C1863)","v":"Help Desk::Call Center"},{"$f":"IF($A1863=1,addvalues!G1863)","v":"Updating certificates"},"Help Desk::Call Center Updating certificates",{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1863=1,VALUE(findword(UPPER($F1863),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Updating certificates"]
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[{"$f":"addvalues!A1875","v":1},{"$f":"IF($A1875=1,addvalues!B1875)","v":968163},{"$f":"IF($A1875=1,addvalues!F1875)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A1875=1,addvalues!C1875)","v":"Help Desk::Trends"},{"$f":"IF($A1875=1,addvalues!G1875)","v":"Parent ticket for PO10 intermittent email outage"},"Help Desk::Trends Parent ticket for PO10 intermittent email outage",{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1875=1,VALUE(findword(UPPER($F1875),UPPER(topicStrings!$B$16))),\"\")","v":0},3,2.4,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Trends Parent ticket for PO10 intermittent email outage"]
[{"$f":"addvalues!A1883","v":1},{"$f":"IF($A1883=1,addvalues!B1883)","v":968216},{"$f":"IF($A1883=1,addvalues!F1883)","v":""},{"$f":"IF($A1883=1,addvalues!C1883)","v":"Help Desk::Call Center"},{"$f":"IF($A1883=1,addvalues!G1883)","v":"My emial says I  do not have any messages...as of lst friday I had about 88 messages iat this address"},"Help Desk::Call Center My emial says I  do not have any messages...as of lst friday I had about 88 messages iat this address",{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1883=1,VALUE(findword(UPPER($F1883),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center My emial says I  do not have any messages...as of lst friday I had about 88 messages iat this address"]
[{"$f":"addvalues!A1888","v":1},{"$f":"IF($A1888=1,addvalues!B1888)","v":968247},{"$f":"IF($A1888=1,addvalues!F1888)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A1888=1,addvalues!C1888)","v":"Help Desk::Call Center"},{"$f":"IF($A1888=1,addvalues!G1888)","v":"network outage in Bldg 1"},"Help Desk::Call Center network outage in Bldg 1",{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1888=1,VALUE(findword(UPPER($F1888),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center network outage in Bldg 1"]
[{"$f":"addvalues!A1895","v":1},{"$f":"IF($A1895=1,addvalues!B1895)","v":968282},{"$f":"IF($A1895=1,addvalues!F1895)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A1895=1,addvalues!C1895)","v":"Help Desk::Service Center"},{"$f":"IF($A1895=1,addvalues!G1895)","v":"D630C with a systemboard failure"},"Help Desk::Service Center D630C with a systemboard failure",{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1895=1,VALUE(findword(UPPER($F1895),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center D630C with a systemboard failure"]
[{"$f":"addvalues!A1903","v":1},{"$f":"IF($A1903=1,addvalues!B1903)","v":968320},{"$f":"IF($A1903=1,addvalues!F1903)","v":"MATHEMATICS, DEPARTMENT OF"},{"$f":"IF($A1903=1,addvalues!C1903)","v":"Help Desk::Service Center"},{"$f":"IF($A1903=1,addvalues!G1903)","v":"Lenovo type 4061-32U"},"Help Desk::Service Center Lenovo type 4061-32U",{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1903=1,VALUE(findword(UPPER($F1903),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Lenovo type 4061-32U"]
[{"$f":"addvalues!A1908","v":1},{"$f":"IF($A1908=1,addvalues!B1908)","v":968380},{"$f":"IF($A1908=1,addvalues!F1908)","v":""},{"$f":"IF($A1908=1,addvalues!C1908)","v":"Help Desk::Call Center"},{"$f":"IF($A1908=1,addvalues!G1908)","v":"Dead battery"},"Help Desk::Call Center Dead battery",{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1908=1,VALUE(findword(UPPER($F1908),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Dead battery"]
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[{"$f":"addvalues!A1920","v":1},{"$f":"IF($A1920=1,addvalues!B1920)","v":968495},{"$f":"IF($A1920=1,addvalues!F1920)","v":"DEVELOPMENT SERVICES, OFFICE OF"},{"$f":"IF($A1920=1,addvalues!C1920)","v":"Help Desk::Call Center"},{"$f":"IF($A1920=1,addvalues!G1920)","v":"user with corrupted INBOX, po10.mit.edu"},"Help Desk::Call Center user with corrupted INBOX, po10.mit.edu",{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1920=1,VALUE(findword(UPPER($F1920),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center user with corrupted INBOX, po10.mit.edu"]
[{"$f":"addvalues!A1928","v":1},{"$f":"IF($A1928=1,addvalues!B1928)","v":968539},{"$f":"IF($A1928=1,addvalues!F1928)","v":"PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY"},{"$f":"IF($A1928=1,addvalues!C1928)","v":"Help Desk::Call Center"},{"$f":"IF($A1928=1,addvalues!G1928)","v":"need help to get certificates"},"Help Desk::Call Center need help to get certificates",{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1928=1,VALUE(findword(UPPER($F1928),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center need help to get certificates"]
[{"$f":"addvalues!A1936","v":1},{"$f":"IF($A1936=1,addvalues!B1936)","v":968592},{"$f":"IF($A1936=1,addvalues!F1936)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A1936=1,addvalues!C1936)","v":"Help Desk::Call Center"},{"$f":"IF($A1936=1,addvalues!G1936)","v":"Webmail Deletion"},"Help Desk::Call Center Webmail Deletion",{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1936=1,VALUE(findword(UPPER($F1936),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Webmail Deletion"]
[{"$f":"addvalues!A1941","v":1},{"$f":"IF($A1941=1,addvalues!B1941)","v":968612},{"$f":"IF($A1941=1,addvalues!F1941)","v":""},{"$f":"IF($A1941=1,addvalues!C1941)","v":"Help Desk::Call Center"},{"$f":"IF($A1941=1,addvalues!G1941)","v":"Multiple problems restoring data with TSM"},"Help Desk::Call Center Multiple problems restoring data with TSM",{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1941=1,VALUE(findword(UPPER($F1941),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Call Center Multiple problems restoring data with TSM"]
[{"$f":"addvalues!A1949","v":1},{"$f":"IF($A1949=1,addvalues!B1949)","v":968679},{"$f":"IF($A1949=1,addvalues!F1949)","v":"OFFICE OF THE PRESIDENT"},{"$f":"IF($A1949=1,addvalues!C1949)","v":"Help Desk::Backup"},{"$f":"IF($A1949=1,addvalues!G1949)","v":"Form submission from: TSM Backup: Choose a Schedule For Your Backup"},"Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup",{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1949=1,VALUE(findword(UPPER($F1949),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[{"$f":"addvalues!A1956","v":1},{"$f":"IF($A1956=1,addvalues!B1956)","v":968742},{"$f":"IF($A1956=1,addvalues!F1956)","v":"MUSIC AND THEATER ARTS SECTION"},{"$f":"IF($A1956=1,addvalues!C1956)","v":"Help Desk::Call Center"},{"$f":"IF($A1956=1,addvalues!G1956)","v":"Stolen laptop procedures"},"Help Desk::Call Center Stolen laptop procedures",{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1956=1,VALUE(findword(UPPER($F1956),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Stolen laptop procedures"]
[{"$f":"addvalues!A1961","v":1},{"$f":"IF($A1961=1,addvalues!B1961)","v":968762},{"$f":"IF($A1961=1,addvalues!F1961)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A1961=1,addvalues!C1961)","v":"Help Desk::Call Center"},{"$f":"IF($A1961=1,addvalues!G1961)","v":"Little Green Arrows in Excel"},"Help Desk::Call Center Little Green Arrows in Excel",{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1961=1,VALUE(findword(UPPER($F1961),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Little Green Arrows in Excel"]
[{"$f":"addvalues!A1969","v":1},{"$f":"IF($A1969=1,addvalues!B1969)","v":968798},{"$f":"IF($A1969=1,addvalues!F1969)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A1969=1,addvalues!C1969)","v":"Help Desk::Service Center"},{"$f":"IF($A1969=1,addvalues!G1969)","v":"Apple iMac under AdminIT program support requires hardware service"},"Help Desk::Service Center Apple iMac under AdminIT program support requires hardware service",{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1969=1,VALUE(findword(UPPER($F1969),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.25,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Apple iMac under AdminIT program support requires hardware service"]
[{"$f":"addvalues!A1978","v":1},{"$f":"IF($A1978=1,addvalues!B1978)","v":968830},{"$f":"IF($A1978=1,addvalues!F1978)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A1978=1,addvalues!C1978)","v":"Help Desk::Business Help"},{"$f":"IF($A1978=1,addvalues!G1978)","v":"IGNORE - test case for rt data warehouse queries"},"Help Desk::Business Help IGNORE - test case for rt data warehouse queries",{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1978=1,VALUE(findword(UPPER($F1978),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help IGNORE - test case for rt data warehouse queries"]
[{"$f":"addvalues!A1981","v":1},{"$f":"IF($A1981=1,addvalues!B1981)","v":968839},{"$f":"IF($A1981=1,addvalues!F1981)","v":""},{"$f":"IF($A1981=1,addvalues!C1981)","v":"Help Desk::Service Center"},{"$f":"IF($A1981=1,addvalues!G1981)","v":"System crashes"},"Help Desk::Service Center System crashes",{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1981=1,VALUE(findword(UPPER($F1981),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Service Center System crashes"]
[{"$f":"addvalues!A1989","v":1},{"$f":"IF($A1989=1,addvalues!B1989)","v":968863},{"$f":"IF($A1989=1,addvalues!F1989)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A1989=1,addvalues!C1989)","v":"Help Desk::Call Center"},{"$f":"IF($A1989=1,addvalues!G1989)","v":"TSM - TCP/IP requested on configuration"},"Help Desk::Call Center TSM - TCP/IP requested on configuration",{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1989=1,VALUE(findword(UPPER($F1989),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","backup","backup","Help Desk::Call Center TSM - TCP/IP requested on configuration"]
[{"$f":"addvalues!A1994","v":1},{"$f":"IF($A1994=1,addvalues!B1994)","v":968880},{"$f":"IF($A1994=1,addvalues!F1994)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A1994=1,addvalues!C1994)","v":"Help Desk::Call Center"},{"$f":"IF($A1994=1,addvalues!G1994)","v":"Experiencing TSM Java known issue"},"Help Desk::Call Center Experiencing TSM Java known issue",{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A1994=1,VALUE(findword(UPPER($F1994),UPPER(topicStrings!$B$16))),\"\")","v":1},2,10,"",0," not sure yet"," not sure yet",null,null," not sure yet","backup","backup","Help Desk::Call Center Experiencing TSM Java known issue"]
[{"$f":"addvalues!A2003","v":1},{"$f":"IF($A2003=1,addvalues!B2003)","v":968896},{"$f":"IF($A2003=1,addvalues!F2003)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A2003=1,addvalues!C2003)","v":"Help Desk::Customercare"},{"$f":"IF($A2003=1,addvalues!G2003)","v":"survey feedback about 961988"},"Help Desk::Customercare survey feedback about 961988",{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2003=1,VALUE(findword(UPPER($F2003),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet",null,"Other","Help Desk::Customercare survey feedback about 961988"]
[{"$f":"addvalues!A2009","v":1},{"$f":"IF($A2009=1,addvalues!B2009)","v":968916},{"$f":"IF($A2009=1,addvalues!F2009)","v":""},{"$f":"IF($A2009=1,addvalues!C2009)","v":"Help Desk::Call Center"},{"$f":"IF($A2009=1,addvalues!G2009)","v":"Spam Email from \"MIT user\""},"Help Desk::Call Center Spam Email from \"MIT user\"",{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2009=1,VALUE(findword(UPPER($F2009),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Spam Email from \"MIT user\""]
[{"$f":"addvalues!A2014","v":1},{"$f":"IF($A2014=1,addvalues!B2014)","v":968967},{"$f":"IF($A2014=1,addvalues!F2014)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A2014=1,addvalues!C2014)","v":"Help Desk::Athena"},{"$f":"IF($A2014=1,addvalues!G2014)","v":"Computer Resources"},"Help Desk::Athena Computer Resources",{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2014=1,VALUE(findword(UPPER($F2014),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Athena Computer Resources"]
[{"$f":"addvalues!A2022","v":1},{"$f":"IF($A2022=1,addvalues!B2022)","v":969165},{"$f":"IF($A2022=1,addvalues!F2022)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2022=1,addvalues!C2022)","v":"Help Desk::Call Center"},{"$f":"IF($A2022=1,addvalues!G2022)","v":"[istweb] \"UNABLE TO RETRIEVE QUOTA\""},"Help Desk::Call Center [istweb] \"UNABLE TO RETRIEVE QUOTA\"",{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2022=1,VALUE(findword(UPPER($F2022),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center [istweb] \"UNABLE TO RETRIEVE QUOTA\""]
[{"$f":"addvalues!A2032","v":1},{"$f":"IF($A2032=1,addvalues!B2032)","v":969220},{"$f":"IF($A2032=1,addvalues!F2032)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A2032=1,addvalues!C2032)","v":"Help Desk::Call Center"},{"$f":"IF($A2032=1,addvalues!G2032)","v":"Outlook Web Access problem"},"Help Desk::Call Center Outlook Web Access problem",{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2032=1,VALUE(findword(UPPER($F2032),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Outlook Web Access problem"]
[{"$f":"addvalues!A2034","v":1},{"$f":"IF($A2034=1,addvalues!B2034)","v":969277},{"$f":"IF($A2034=1,addvalues!F2034)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A2034=1,addvalues!C2034)","v":"Help Desk::Call Center"},{"$f":"IF($A2034=1,addvalues!G2034)","v":"import mail from old mac to new one"},"Help Desk::Call Center import mail from old mac to new one",{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2034=1,VALUE(findword(UPPER($F2034),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center import mail from old mac to new one"]
[{"$f":"addvalues!A2042","v":1},{"$f":"IF($A2042=1,addvalues!B2042)","v":969353},{"$f":"IF($A2042=1,addvalues!F2042)","v":""},{"$f":"IF($A2042=1,addvalues!C2042)","v":"Help Desk::Call Center"},{"$f":"IF($A2042=1,addvalues!G2042)","v":"Fwd: Re: Final Reminder: Secure Web Services require MIT personal certificates"},"Help Desk::Call Center Fwd: Re: Final Reminder: Secure Web Services require MIT personal certificates",{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2042=1,VALUE(findword(UPPER($F2042),UPPER(topicStrings!$B$16))),\"\")","v":1},4,11.571428571428571,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Fwd: Re: Final Reminder: Secure Web Services require MIT personal certificates"]
[{"$f":"addvalues!A2047","v":1},{"$f":"IF($A2047=1,addvalues!B2047)","v":969414},{"$f":"IF($A2047=1,addvalues!F2047)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A2047=1,addvalues!C2047)","v":"Help Desk::Service Center"},{"$f":"IF($A2047=1,addvalues!G2047)","v":"Water damage to Dell XPS"},"Help Desk::Service Center Water damage to Dell XPS",{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2047=1,VALUE(findword(UPPER($F2047),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Water damage to Dell XPS"]
[{"$f":"addvalues!A2057","v":1},{"$f":"IF($A2057=1,addvalues!B2057)","v":969534},{"$f":"IF($A2057=1,addvalues!F2057)","v":"LIST VISUAL ARTS CENTER"},{"$f":"IF($A2057=1,addvalues!C2057)","v":"Help Desk::Call Center"},{"$f":"IF($A2057=1,addvalues!G2057)","v":"Restore deleted email ? (pgf on po9)"},"Help Desk::Call Center Restore deleted email ? (pgf on po9)",{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2057=1,VALUE(findword(UPPER($F2057),UPPER(topicStrings!$B$16))),\"\")","v":0},3,3.25,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Restore deleted email ? (pgf on po9)"]
[{"$f":"addvalues!A2062","v":1},{"$f":"IF($A2062=1,addvalues!B2062)","v":969570},{"$f":"IF($A2062=1,addvalues!F2062)","v":"PUBLIC SERVICE CENTER"},{"$f":"IF($A2062=1,addvalues!C2062)","v":"Help Desk::Service Center"},{"$f":"IF($A2062=1,addvalues!G2062)","v":"Lid unseated, possible hd failure"},"Help Desk::Service Center Lid unseated, possible hd failure",{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2062=1,VALUE(findword(UPPER($F2062),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center Lid unseated, possible hd failure"]
[{"$f":"addvalues!A2067","v":1},{"$f":"IF($A2067=1,addvalues!B2067)","v":969602},{"$f":"IF($A2067=1,addvalues!F2067)","v":""},{"$f":"IF($A2067=1,addvalues!C2067)","v":"Help Desk::Call Center"},{"$f":"IF($A2067=1,addvalues!G2067)","v":"web.mit.edu content access through Infinite Connection?"},"Help Desk::Call Center web.mit.edu content access through Infinite Connection?",{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2067=1,VALUE(findword(UPPER($F2067),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center web.mit.edu content access through Infinite Connection?"]
[{"$f":"addvalues!A2075","v":1},{"$f":"IF($A2075=1,addvalues!B2075)","v":969644},{"$f":"IF($A2075=1,addvalues!F2075)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A2075=1,addvalues!C2075)","v":"Help Desk::Customercare"},{"$f":"IF($A2075=1,addvalues!G2075)","v":"survey feedback about 966814"},"Help Desk::Customercare survey feedback about 966814",{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2075=1,VALUE(findword(UPPER($F2075),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet",null,"Other","Help Desk::Customercare survey feedback about 966814"]
[{"$f":"addvalues!A2086","v":1},{"$f":"IF($A2086=1,addvalues!B2086)","v":969775},{"$f":"IF($A2086=1,addvalues!F2086)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2086=1,addvalues!C2086)","v":"Help Desk::Call Center"},{"$f":"IF($A2086=1,addvalues!G2086)","v":"Directory address not changed."},"Help Desk::Call Center Directory address not changed.",{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2086=1,VALUE(findword(UPPER($F2086),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center Directory address not changed."]
[{"$f":"addvalues!A2087","v":1},{"$f":"IF($A2087=1,addvalues!B2087)","v":969784},{"$f":"IF($A2087=1,addvalues!F2087)","v":""},{"$f":"IF($A2087=1,addvalues!C2087)","v":"Help Desk::Call Center"},{"$f":"IF($A2087=1,addvalues!G2087)","v":"Unable to download email onto Microsoft Outlook 2003."},"Help Desk::Call Center Unable to download email onto Microsoft Outlook 2003.",{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2087=1,VALUE(findword(UPPER($F2087),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Unable to download email onto Microsoft Outlook 2003."]
[{"$f":"addvalues!A2095","v":1},{"$f":"IF($A2095=1,addvalues!B2095)","v":969828},{"$f":"IF($A2095=1,addvalues!F2095)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A2095=1,addvalues!C2095)","v":"Help Desk::Call Center"},{"$f":"IF($A2095=1,addvalues!G2095)","v":"Help with removing previous recipients from Apple Mail Composed Mail"},"Help Desk::Call Center Help with removing previous recipients from Apple Mail Composed Mail",{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2095=1,VALUE(findword(UPPER($F2095),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Help with removing previous recipients from Apple Mail Composed Mail"]
[{"$f":"addvalues!A2107","v":1},{"$f":"IF($A2107=1,addvalues!B2107)","v":969889},{"$f":"IF($A2107=1,addvalues!F2107)","v":""},{"$f":"IF($A2107=1,addvalues!C2107)","v":"Help Desk::Service Center"},{"$f":"IF($A2107=1,addvalues!G2107)","v":"t61 slow  -"},"Help Desk::Service Center t61 slow  -",{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2107=1,VALUE(findword(UPPER($F2107),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center t61 slow  -"]
[{"$f":"addvalues!A2111","v":1},{"$f":"IF($A2111=1,addvalues!B2111)","v":969913},{"$f":"IF($A2111=1,addvalues!F2111)","v":""},{"$f":"IF($A2111=1,addvalues!C2111)","v":"Edtech::Stellar"},{"$f":"IF($A2111=1,addvalues!G2111)","v":"Note associated with Site Created for 21L.005"},"Edtech::Stellar Note associated with Site Created for 21L.005",{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2111=1,VALUE(findword(UPPER($F2111),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services","services","Services","Edtech::Stellar Note associated with Site Created for 21L.005"]
[{"$f":"addvalues!A2119","v":1},{"$f":"IF($A2119=1,addvalues!B2119)","v":970084},{"$f":"IF($A2119=1,addvalues!F2119)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A2119=1,addvalues!C2119)","v":"Help Desk::Service Center"},{"$f":"IF($A2119=1,addvalues!G2119)","v":"test ticket - please dont touch"},"Help Desk::Service Center test ticket - please dont touch",{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2119=1,VALUE(findword(UPPER($F2119),UPPER(topicStrings!$B$16))),\"\")","v":0},3,4.666666666666667,"",0," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Service Center test ticket - please dont touch"]
[{"$f":"addvalues!A2127","v":1},{"$f":"IF($A2127=1,addvalues!B2127)","v":970205},{"$f":"IF($A2127=1,addvalues!F2127)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A2127=1,addvalues!C2127)","v":"Help Desk::Call Center"},{"$f":"IF($A2127=1,addvalues!G2127)","v":"missing emails btw 7/21-7/26, po10"},"Help Desk::Call Center missing emails btw 7/21-7/26, po10",{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2127=1,VALUE(findword(UPPER($F2127),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center missing emails btw 7/21-7/26, po10"]
[{"$f":"addvalues!A2128","v":1},{"$f":"IF($A2128=1,addvalues!B2128)","v":970223},{"$f":"IF($A2128=1,addvalues!F2128)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2128=1,addvalues!C2128)","v":"Network::Requests"},{"$f":"IF($A2128=1,addvalues!G2128)","v":"bulk IP address request, 4 buildings"},"Network::Requests bulk IP address request, 4 buildings",{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2128=1,VALUE(findword(UPPER($F2128),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests bulk IP address request, 4 buildings"]
[{"$f":"addvalues!A2140","v":1},{"$f":"IF($A2140=1,addvalues!B2140)","v":970506},{"$f":"IF($A2140=1,addvalues!F2140)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2140=1,addvalues!C2140)","v":"Help Desk::Service Center"},{"$f":"IF($A2140=1,addvalues!G2140)","v":"macbook random shutdown"},"Help Desk::Service Center macbook random shutdown",{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2140=1,VALUE(findword(UPPER($F2140),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center macbook random shutdown"]
[{"$f":"addvalues!A2147","v":1},{"$f":"IF($A2147=1,addvalues!B2147)","v":970630},{"$f":"IF($A2147=1,addvalues!F2147)","v":""},{"$f":"IF($A2147=1,addvalues!C2147)","v":"Help Desk::Service Center"},{"$f":"IF($A2147=1,addvalues!G2147)","v":"Dell desktop - cannot find hard drive"},"Help Desk::Service Center Dell desktop - cannot find hard drive",{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2147=1,VALUE(findword(UPPER($F2147),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell desktop - cannot find hard drive"]
[{"$f":"addvalues!A2148","v":1},{"$f":"IF($A2148=1,addvalues!B2148)","v":970632},{"$f":"IF($A2148=1,addvalues!F2148)","v":"Office of Faculty Support"},{"$f":"IF($A2148=1,addvalues!C2148)","v":"Help Desk::Business Help"},{"$f":"IF($A2148=1,addvalues!G2148)","v":"question on HR official names"},"Help Desk::Business Help question on HR official names",{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2148=1,VALUE(findword(UPPER($F2148),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help question on HR official names"]
[{"$f":"addvalues!A2160","v":1},{"$f":"IF($A2160=1,addvalues!B2160)","v":970760},{"$f":"IF($A2160=1,addvalues!F2160)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2160=1,addvalues!C2160)","v":"Help Desk::Service Center"},{"$f":"IF($A2160=1,addvalues!G2160)","v":"Dell D630c bad wireless"},"Help Desk::Service Center Dell D630c bad wireless",{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2160=1,VALUE(findword(UPPER($F2160),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell D630c bad wireless"]
[{"$f":"addvalues!A2165","v":1},{"$f":"IF($A2165=1,addvalues!B2165)","v":970803},{"$f":"IF($A2165=1,addvalues!F2165)","v":"CENTER FOR TRANSPORTATION & LOGISTICS"},{"$f":"IF($A2165=1,addvalues!C2165)","v":"Help Desk::Service Center"},{"$f":"IF($A2165=1,addvalues!G2165)","v":"trouble booting, suspected memory issue"},"Help Desk::Service Center trouble booting, suspected memory issue",{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2165=1,VALUE(findword(UPPER($F2165),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center trouble booting, suspected memory issue"]
[{"$f":"addvalues!A2172","v":1},{"$f":"IF($A2172=1,addvalues!B2172)","v":970843},{"$f":"IF($A2172=1,addvalues!F2172)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A2172=1,addvalues!C2172)","v":"Help Desk::Call Center"},{"$f":"IF($A2172=1,addvalues!G2172)","v":"Deleting and renewing certificates"},"Help Desk::Call Center Deleting and renewing certificates",{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2172=1,VALUE(findword(UPPER($F2172),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Deleting and renewing certificates"]
[{"$f":"addvalues!A2180","v":1},{"$f":"IF($A2180=1,addvalues!B2180)","v":970898},{"$f":"IF($A2180=1,addvalues!F2180)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2180=1,addvalues!C2180)","v":"Help Desk::Call Center"},{"$f":"IF($A2180=1,addvalues!G2180)","v":"Printing issue"},"Help Desk::Call Center Printing issue",{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2180=1,VALUE(findword(UPPER($F2180),UPPER(topicStrings!$B$16))),\"\")","v":0},1,10,"Printing",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center Printing issue"]
[{"$f":"addvalues!A2188","v":1},{"$f":"IF($A2188=1,addvalues!B2188)","v":970950},{"$f":"IF($A2188=1,addvalues!F2188)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A2188=1,addvalues!C2188)","v":"Help Desk::Call Center"},{"$f":"IF($A2188=1,addvalues!G2188)","v":"network scanner setup"},"Help Desk::Call Center network scanner setup",{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2188=1,VALUE(findword(UPPER($F2188),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center network scanner setup"]
[{"$f":"addvalues!A2194","v":1},{"$f":"IF($A2194=1,addvalues!B2194)","v":970982},{"$f":"IF($A2194=1,addvalues!F2194)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A2194=1,addvalues!C2194)","v":"Help Desk::Call Center"},{"$f":"IF($A2194=1,addvalues!G2194)","v":"certificates on windows mobile"},"Help Desk::Call Center certificates on windows mobile",{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2194=1,VALUE(findword(UPPER($F2194),UPPER(topicStrings!$B$16))),\"\")","v":0},3,10,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center certificates on windows mobile"]
[{"$f":"addvalues!A2200","v":1},{"$f":"IF($A2200=1,addvalues!B2200)","v":971023},{"$f":"IF($A2200=1,addvalues!F2200)","v":"CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM"},{"$f":"IF($A2200=1,addvalues!C2200)","v":"Help Desk::Service Center"},{"$f":"IF($A2200=1,addvalues!G2200)","v":"Apple MacBook Failing hard drive-unibody"},"Help Desk::Service Center Apple MacBook Failing hard drive-unibody",{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2200=1,VALUE(findword(UPPER($F2200),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Apple MacBook Failing hard drive-unibody"]
[{"$f":"addvalues!A2208","v":1},{"$f":"IF($A2208=1,addvalues!B2208)","v":971091},{"$f":"IF($A2208=1,addvalues!F2208)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2208=1,addvalues!C2208)","v":"Help Desk::Call Center"},{"$f":"IF($A2208=1,addvalues!G2208)","v":"Question with Mail Quota and Athena Quota"},"Help Desk::Call Center Question with Mail Quota and Athena Quota",{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2208=1,VALUE(findword(UPPER($F2208),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.4,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Question with Mail Quota and Athena Quota"]
[{"$f":"addvalues!A2213","v":1},{"$f":"IF($A2213=1,addvalues!B2213)","v":971145},{"$f":"IF($A2213=1,addvalues!F2213)","v":"PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY"},{"$f":"IF($A2213=1,addvalues!C2213)","v":"Help Desk::Call Center"},{"$f":"IF($A2213=1,addvalues!G2213)","v":"safari certs install"},"Help Desk::Call Center safari certs install",{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2213=1,VALUE(findword(UPPER($F2213),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center safari certs install"]
[{"$f":"addvalues!A2219","v":1},{"$f":"IF($A2219=1,addvalues!B2219)","v":971174},{"$f":"IF($A2219=1,addvalues!F2219)","v":""},{"$f":"IF($A2219=1,addvalues!C2219)","v":"Help Desk::Presales"},{"$f":"IF($A2219=1,addvalues!G2219)","v":"PC presales questions"},"Help Desk::Presales PC presales questions",{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2219=1,VALUE(findword(UPPER($F2219),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales PC presales questions"]
[{"$f":"addvalues!A2225","v":1},{"$f":"IF($A2225=1,addvalues!B2225)","v":971245},{"$f":"IF($A2225=1,addvalues!F2225)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A2225=1,addvalues!C2225)","v":"Help Desk::Call Center"},{"$f":"IF($A2225=1,addvalues!G2225)","v":"Missing email messages"},"Help Desk::Call Center Missing email messages",{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2225=1,VALUE(findword(UPPER($F2225),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Missing email messages"]
[{"$f":"addvalues!A2233","v":1},{"$f":"IF($A2233=1,addvalues!B2233)","v":971367},{"$f":"IF($A2233=1,addvalues!F2233)","v":""},{"$f":"IF($A2233=1,addvalues!C2233)","v":"Help Desk::Call Center"},{"$f":"IF($A2233=1,addvalues!G2233)","v":"Software: MIT's Windows XP 64-bit ISO burnable as a boot disc?"},"Help Desk::Call Center Software: MIT's Windows XP 64-bit ISO burnable as a boot disc?",{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$9))),\"\")","v":3},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2233=1,VALUE(findword(UPPER($F2233),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8,"",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Software: MIT's Windows XP 64-bit ISO burnable as a boot disc?"]
[{"$f":"addvalues!A2241","v":1},{"$f":"IF($A2241=1,addvalues!B2241)","v":971492},{"$f":"IF($A2241=1,addvalues!F2241)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A2241=1,addvalues!C2241)","v":"Help Desk::Call Center"},{"$f":"IF($A2241=1,addvalues!G2241)","v":"po9 offline.  Webmail: cannot retrieve mailbox quota"},"Help Desk::Call Center po9 offline.  Webmail: cannot retrieve mailbox quota",{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$6))),\"\")","v":4},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2241=1,VALUE(findword(UPPER($F2241),UPPER(topicStrings!$B$16))),\"\")","v":1},3,4.166666666666667,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center po9 offline.  Webmail: cannot retrieve mailbox quota"]
[{"$f":"addvalues!A2248","v":1},{"$f":"IF($A2248=1,addvalues!B2248)","v":971551},{"$f":"IF($A2248=1,addvalues!F2248)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A2248=1,addvalues!C2248)","v":"Help Desk::Call Center"},{"$f":"IF($A2248=1,addvalues!G2248)","v":"Spam Quarantine Problems"},"Help Desk::Call Center Spam Quarantine Problems",{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2248=1,VALUE(findword(UPPER($F2248),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Spam Quarantine Problems"]
[{"$f":"addvalues!A2253","v":1},{"$f":"IF($A2253=1,addvalues!B2253)","v":971624},{"$f":"IF($A2253=1,addvalues!F2253)","v":"VP FOR INSTITUTE AFFAIRS"},{"$f":"IF($A2253=1,addvalues!C2253)","v":"Help Desk::Call Center"},{"$f":"IF($A2253=1,addvalues!G2253)","v":"add account for sending mail"},"Help Desk::Call Center add account for sending mail",{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2253=1,VALUE(findword(UPPER($F2253),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center add account for sending mail"]
[{"$f":"addvalues!A2258","v":1},{"$f":"IF($A2258=1,addvalues!B2258)","v":971665},{"$f":"IF($A2258=1,addvalues!F2258)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2258=1,addvalues!C2258)","v":"Help Desk::Service Center"},{"$f":"IF($A2258=1,addvalues!G2258)","v":"Dell tower won't boot"},"Help Desk::Service Center Dell tower won't boot",{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2258=1,VALUE(findword(UPPER($F2258),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell tower won't boot"]
[{"$f":"addvalues!A2266","v":1},{"$f":"IF($A2266=1,addvalues!B2266)","v":971726},{"$f":"IF($A2266=1,addvalues!F2266)","v":"CAMPUS POLICE"},{"$f":"IF($A2266=1,addvalues!C2266)","v":"Help Desk::Call Center"},{"$f":"IF($A2266=1,addvalues!G2266)","v":"client needs to reset master password in firefox on pc"},"Help Desk::Call Center client needs to reset master password in firefox on pc",{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2266=1,VALUE(findword(UPPER($F2266),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center client needs to reset master password in firefox on pc"]
[{"$f":"addvalues!A2273","v":1},{"$f":"IF($A2273=1,addvalues!B2273)","v":971785},{"$f":"IF($A2273=1,addvalues!F2273)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A2273=1,addvalues!C2273)","v":"Help Desk::Business Help"},{"$f":"IF($A2273=1,addvalues!G2273)","v":"Unable to log into CCURE90 using citrix."},"Help Desk::Business Help Unable to log into CCURE90 using citrix.",{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2273=1,VALUE(findword(UPPER($F2273),UPPER(topicStrings!$B$16))),\"\")","v":0},3,6.666666666666667,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Unable to log into CCURE90 using citrix."]
[{"$f":"addvalues!A2278","v":1},{"$f":"IF($A2278=1,addvalues!B2278)","v":971839},{"$f":"IF($A2278=1,addvalues!F2278)","v":"CENTER FOR INTERNATIONAL STUDIES"},{"$f":"IF($A2278=1,addvalues!C2278)","v":"Help Desk::Call Center"},{"$f":"IF($A2278=1,addvalues!G2278)","v":"Login to mailman admin with certificates"},"Help Desk::Call Center Login to mailman admin with certificates",{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2278=1,VALUE(findword(UPPER($F2278),UPPER(topicStrings!$B$16))),\"\")","v":0},4,9,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Login to mailman admin with certificates"]
[{"$f":"addvalues!A2286","v":1},{"$f":"IF($A2286=1,addvalues!B2286)","v":971905},{"$f":"IF($A2286=1,addvalues!F2286)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2286=1,addvalues!C2286)","v":"Help Desk::Call Center"},{"$f":"IF($A2286=1,addvalues!G2286)","v":"View two documents side-by-side in Excel 2003"},"Help Desk::Call Center View two documents side-by-side in Excel 2003",{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2286=1,VALUE(findword(UPPER($F2286),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center View two documents side-by-side in Excel 2003"]
[{"$f":"addvalues!A2294","v":1},{"$f":"IF($A2294=1,addvalues!B2294)","v":971972},{"$f":"IF($A2294=1,addvalues!F2294)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2294=1,addvalues!C2294)","v":"Help Desk::Call Center"},{"$f":"IF($A2294=1,addvalues!G2294)","v":"unable to find some files."},"Help Desk::Call Center unable to find some files.",{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2294=1,VALUE(findword(UPPER($F2294),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center unable to find some files."]
[{"$f":"addvalues!A2302","v":1},{"$f":"IF($A2302=1,addvalues!B2302)","v":972034},{"$f":"IF($A2302=1,addvalues!F2302)","v":"LINCOLN LABORATORY"},{"$f":"IF($A2302=1,addvalues!C2302)","v":"Help Desk::Call Center"},{"$f":"IF($A2302=1,addvalues!G2302)","v":"No messages in Inbox"},"Help Desk::Call Center No messages in Inbox",{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2302=1,VALUE(findword(UPPER($F2302),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center No messages in Inbox"]
[{"$f":"addvalues!A2306","v":1},{"$f":"IF($A2306=1,addvalues!B2306)","v":972070},{"$f":"IF($A2306=1,addvalues!F2306)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A2306=1,addvalues!C2306)","v":"Network::Requests"},{"$f":"IF($A2306=1,addvalues!G2306)","v":"DNS update for jira: Monday 6pm?"},"Network::Requests DNS update for jira: Monday 6pm?",{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2306=1,VALUE(findword(UPPER($F2306),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests DNS update for jira: Monday 6pm?"]
[{"$f":"addvalues!A2311","v":1},{"$f":"IF($A2311=1,addvalues!B2311)","v":972105},{"$f":"IF($A2311=1,addvalues!F2311)","v":""},{"$f":"IF($A2311=1,addvalues!C2311)","v":"Help Desk::Call Center"},{"$f":"IF($A2311=1,addvalues!G2311)","v":"Windows XP asking for serial"},"Help Desk::Call Center Windows XP asking for serial",{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$9))),\"\")","v":2},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2311=1,VALUE(findword(UPPER($F2311),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Windows XP asking for serial"]
[{"$f":"addvalues!A2319","v":1},{"$f":"IF($A2319=1,addvalues!B2319)","v":972145},{"$f":"IF($A2319=1,addvalues!F2319)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A2319=1,addvalues!C2319)","v":"Help Desk::Backup"},{"$f":"IF($A2319=1,addvalues!G2319)","v":"TSM restore needed from a Mac Backup"},"Help Desk::Backup TSM restore needed from a Mac Backup",{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2319=1,VALUE(findword(UPPER($F2319),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup TSM restore needed from a Mac Backup"]
[{"$f":"addvalues!A2327","v":1},{"$f":"IF($A2327=1,addvalues!B2327)","v":972213},{"$f":"IF($A2327=1,addvalues!F2327)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A2327=1,addvalues!C2327)","v":"Help Desk::Call Center"},{"$f":"IF($A2327=1,addvalues!G2327)","v":"Empty IMAP Folders"},"Help Desk::Call Center Empty IMAP Folders",{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2327=1,VALUE(findword(UPPER($F2327),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Empty IMAP Folders"]
[{"$f":"addvalues!A2331","v":1},{"$f":"IF($A2331=1,addvalues!B2331)","v":972251},{"$f":"IF($A2331=1,addvalues!F2331)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A2331=1,addvalues!C2331)","v":"Help Desk::Call Center"},{"$f":"IF($A2331=1,addvalues!G2331)","v":"FW: Exchange and Telephone Help process?"},"Help Desk::Call Center FW: Exchange and Telephone Help process?",{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2331=1,VALUE(findword(UPPER($F2331),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center FW: Exchange and Telephone Help process?"]
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[{"$f":"addvalues!A2344","v":1},{"$f":"IF($A2344=1,addvalues!B2344)","v":972440},{"$f":"IF($A2344=1,addvalues!F2344)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A2344=1,addvalues!C2344)","v":"Help Desk::Call Center"},{"$f":"IF($A2344=1,addvalues!G2344)","v":"Email issues"},"Help Desk::Call Center Email issues",{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2344=1,VALUE(findword(UPPER($F2344),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Email issues"]
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[{"$f":"addvalues!A2410","v":1},{"$f":"IF($A2410=1,addvalues!B2410)","v":972901},{"$f":"IF($A2410=1,addvalues!F2410)","v":"OPEN COURSE WARE"},{"$f":"IF($A2410=1,addvalues!C2410)","v":"Help Desk::Presales"},{"$f":"IF($A2410=1,addvalues!G2410)","v":"Personal Discounts on DELL?"},"Help Desk::Presales Personal Discounts on DELL?",{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2410=1,VALUE(findword(UPPER($F2410),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales Personal Discounts on DELL?"]
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[{"$f":"addvalues!A2424","v":1},{"$f":"IF($A2424=1,addvalues!B2424)","v":973022},{"$f":"IF($A2424=1,addvalues!F2424)","v":""},{"$f":"IF($A2424=1,addvalues!C2424)","v":"Help Desk::Call Center"},{"$f":"IF($A2424=1,addvalues!G2424)","v":"Borrow a charger"},"Help Desk::Call Center Borrow a charger",{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2424=1,VALUE(findword(UPPER($F2424),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center Borrow a charger"]
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[{"$f":"addvalues!A2444","v":1},{"$f":"IF($A2444=1,addvalues!B2444)","v":973147},{"$f":"IF($A2444=1,addvalues!F2444)","v":""},{"$f":"IF($A2444=1,addvalues!C2444)","v":"Help Desk::Call Center"},{"$f":"IF($A2444=1,addvalues!G2444)","v":"mailbox problems persist"},"Help Desk::Call Center mailbox problems persist",{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2444=1,VALUE(findword(UPPER($F2444),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center mailbox problems persist"]
[{"$f":"addvalues!A2445","v":1},{"$f":"IF($A2445=1,addvalues!B2445)","v":973151},{"$f":"IF($A2445=1,addvalues!F2445)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A2445=1,addvalues!C2445)","v":"Help Desk::Call Center"},{"$f":"IF($A2445=1,addvalues!G2445)","v":"IMAP autoresponder"},"Help Desk::Call Center IMAP autoresponder",{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2445=1,VALUE(findword(UPPER($F2445),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center IMAP autoresponder"]
[{"$f":"addvalues!A2457","v":1},{"$f":"IF($A2457=1,addvalues!B2457)","v":973215},{"$f":"IF($A2457=1,addvalues!F2457)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2457=1,addvalues!C2457)","v":"Help Desk::Call Center"},{"$f":"IF($A2457=1,addvalues!G2457)","v":"Secure connection failed"},"Help Desk::Call Center Secure connection failed",{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2457=1,VALUE(findword(UPPER($F2457),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.666666666666667,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Secure connection failed"]
[{"$f":"addvalues!A2464","v":1},{"$f":"IF($A2464=1,addvalues!B2464)","v":973249},{"$f":"IF($A2464=1,addvalues!F2464)","v":"TECHNOLOGY DEVELOPMENT PROGRAM"},{"$f":"IF($A2464=1,addvalues!C2464)","v":"Help Desk::Call Center"},{"$f":"IF($A2464=1,addvalues!G2464)","v":"Helped client opt into Spam Quarantine"},"Help Desk::Call Center Helped client opt into Spam Quarantine",{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2464=1,VALUE(findword(UPPER($F2464),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Helped client opt into Spam Quarantine"]
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[{"$f":"addvalues!A2611","v":1},{"$f":"IF($A2611=1,addvalues!B2611)","v":997658},{"$f":"IF($A2611=1,addvalues!F2611)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2611=1,addvalues!C2611)","v":"Help Desk::Athena"},{"$f":"IF($A2611=1,addvalues!G2611)","v":"normal athena logon does not work on new debathena machines"},"Help Desk::Athena normal athena logon does not work on new debathena machines",{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$13))),\"\")","v":3},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2611=1,VALUE(findword(UPPER($F2611),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.5,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Athena normal athena logon does not work on new debathena machines"]
[{"$f":"addvalues!A2616","v":1},{"$f":"IF($A2616=1,addvalues!B2616)","v":976635},{"$f":"IF($A2616=1,addvalues!F2616)","v":""},{"$f":"IF($A2616=1,addvalues!C2616)","v":"Help Desk::Athena"},{"$f":"IF($A2616=1,addvalues!G2616)","v":"Debathena print problem"},"Help Desk::Athena Debathena print problem",{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$11))),\"\")","v":1},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2616=1,VALUE(findword(UPPER($F2616),UPPER(topicStrings!$B$16))),\"\")","v":0},2,11,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Help Desk::Athena Debathena print problem"]
[{"$f":"addvalues!A2626","v":1},{"$f":"IF($A2626=1,addvalues!B2626)","v":996436},{"$f":"IF($A2626=1,addvalues!F2626)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2626=1,addvalues!C2626)","v":"Help Desk::Athena"},{"$f":"IF($A2626=1,addvalues!G2626)","v":"printing from laptop"},"Help Desk::Athena printing from laptop",{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2626=1,VALUE(findword(UPPER($F2626),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.25,"",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Athena printing from laptop"]
[{"$f":"addvalues!A2628","v":1},{"$f":"IF($A2628=1,addvalues!B2628)","v":999057},{"$f":"IF($A2628=1,addvalues!F2628)","v":""},{"$f":"IF($A2628=1,addvalues!C2628)","v":"Help Desk::Athena"},{"$f":"IF($A2628=1,addvalues!G2628)","v":"**I need to print my thesis from the 'thesis' printer in 11-004.  Someone else's job is stalling the printer (for the last 2 hours).  Is there a way to remove the othe person's job?"},"Help Desk::Athena **I need to print my thesis from the 'thesis' printer in 11-004.  Someone else's job is stalling the printer (for the last 2 hours).  Is there a way to remove the othe person's job?",{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$11))),\"\")","v":5},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2628=1,VALUE(findword(UPPER($F2628),UPPER(topicStrings!$B$16))),\"\")","v":0},1,10,"Printing",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Athena **I need to print my thesis from the 'thesis' printer in 11-004.  Someone else's job is stalling the printer (for the last 2 hours).  Is there a way to remove the othe person's job?"]
[{"$f":"addvalues!A2636","v":1},{"$f":"IF($A2636=1,addvalues!B2636)","v":982872},{"$f":"IF($A2636=1,addvalues!F2636)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2636=1,addvalues!C2636)","v":"Help Desk::Athena"},{"$f":"IF($A2636=1,addvalues!G2636)","v":"Trouble printing pdfs with Thesis"},"Help Desk::Athena Trouble printing pdfs with Thesis",{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2636=1,VALUE(findword(UPPER($F2636),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.75,"",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Athena Trouble printing pdfs with Thesis"]
[{"$f":"addvalues!A2644","v":1},{"$f":"IF($A2644=1,addvalues!B2644)","v":999576},{"$f":"IF($A2644=1,addvalues!F2644)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A2644=1,addvalues!C2644)","v":"Help Desk::Athena"},{"$f":"IF($A2644=1,addvalues!G2644)","v":"Problem with large .zip files in www directory"},"Help Desk::Athena Problem with large .zip files in www directory",{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2644=1,VALUE(findword(UPPER($F2644),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","accounts","accounts","Help Desk::Athena Problem with large .zip files in www directory"]
[{"$f":"addvalues!A2649","v":1},{"$f":"IF($A2649=1,addvalues!B2649)","v":986966},{"$f":"IF($A2649=1,addvalues!F2649)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A2649=1,addvalues!C2649)","v":"Help Desk::Athena"},{"$f":"IF($A2649=1,addvalues!G2649)","v":"PHP MySQL Piwik on Athena sites"},"Help Desk::Athena PHP MySQL Piwik on Athena sites",{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2649=1,VALUE(findword(UPPER($F2649),UPPER(topicStrings!$B$16))),\"\")","v":1},2,13,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Athena PHP MySQL Piwik on Athena sites"]
[{"$f":"addvalues!A2656","v":1},{"$f":"IF($A2656=1,addvalues!B2656)","v":989527},{"$f":"IF($A2656=1,addvalues!F2656)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A2656=1,addvalues!C2656)","v":"Help Desk::Athena"},{"$f":"IF($A2656=1,addvalues!G2656)","v":"downloading issues from my mit page?"},"Help Desk::Athena downloading issues from my mit page?",{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2656=1,VALUE(findword(UPPER($F2656),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Athena downloading issues from my mit page?"]
[{"$f":"addvalues!A2664","v":1},{"$f":"IF($A2664=1,addvalues!B2664)","v":978945},{"$f":"IF($A2664=1,addvalues!F2664)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A2664=1,addvalues!C2664)","v":"Help Desk::Backup"},{"$f":"IF($A2664=1,addvalues!G2664)","v":"Form submission from: TSM Backup: Choose a Schedule For Your Backup"},"Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup",{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2664=1,VALUE(findword(UPPER($F2664),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[{"$f":"addvalues!A2669","v":1},{"$f":"IF($A2669=1,addvalues!B2669)","v":981658},{"$f":"IF($A2669=1,addvalues!F2669)","v":"ALUMNI ASSOCIATION"},{"$f":"IF($A2669=1,addvalues!C2669)","v":"Help Desk::Backup"},{"$f":"IF($A2669=1,addvalues!G2669)","v":"questions about setting up tsm on windows"},"Help Desk::Backup questions about setting up tsm on windows",{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2669=1,VALUE(findword(UPPER($F2669),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6,"",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup questions about setting up tsm on windows"]
[{"$f":"addvalues!A2680","v":1},{"$f":"IF($A2680=1,addvalues!B2680)","v":992226},{"$f":"IF($A2680=1,addvalues!F2680)","v":""},{"$f":"IF($A2680=1,addvalues!C2680)","v":"Help Desk::Backup"},{"$f":"IF($A2680=1,addvalues!G2680)","v":"Form submission from: TSM Backup: Change Owner or Machine Name"},"Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name",{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$3))),\"\")","v":3},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2680=1,VALUE(findword(UPPER($F2680),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name"]
[{"$f":"addvalues!A2681","v":1},{"$f":"IF($A2681=1,addvalues!B2681)","v":992247},{"$f":"IF($A2681=1,addvalues!F2681)","v":""},{"$f":"IF($A2681=1,addvalues!C2681)","v":"Help Desk::Backup"},{"$f":"IF($A2681=1,addvalues!G2681)","v":"Form submission from: TSM Backup: Change Owner or Machine Name"},"Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name",{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$3))),\"\")","v":3},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2681=1,VALUE(findword(UPPER($F2681),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Change Owner or Machine Name"]
[{"$f":"addvalues!A2689","v":1},{"$f":"IF($A2689=1,addvalues!B2689)","v":982848},{"$f":"IF($A2689=1,addvalues!F2689)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A2689=1,addvalues!C2689)","v":"Help Desk::Backup"},{"$f":"IF($A2689=1,addvalues!G2689)","v":"TSM error ANS1361E on login"},"Help Desk::Backup TSM error ANS1361E on login",{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2689=1,VALUE(findword(UPPER($F2689),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup TSM error ANS1361E on login"]
[{"$f":"addvalues!A2697","v":1},{"$f":"IF($A2697=1,addvalues!B2697)","v":983456},{"$f":"IF($A2697=1,addvalues!F2697)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A2697=1,addvalues!C2697)","v":"Help Desk::Backup"},{"$f":"IF($A2697=1,addvalues!G2697)","v":"TSM Node \"locked\"?"},"Help Desk::Backup TSM Node \"locked\"?",{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$3))),\"\")","v":3},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2697=1,VALUE(findword(UPPER($F2697),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup TSM Node \"locked\"?"]
[{"$f":"addvalues!A2703","v":1},{"$f":"IF($A2703=1,addvalues!B2703)","v":976695},{"$f":"IF($A2703=1,addvalues!F2703)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A2703=1,addvalues!C2703)","v":"Help Desk::Backup"},{"$f":"IF($A2703=1,addvalues!G2703)","v":"Form submission from: TSM Backup: Delete No Longer Needed Backups"},"Help Desk::Backup Form submission from: TSM Backup: Delete No Longer Needed Backups",{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2703=1,VALUE(findword(UPPER($F2703),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Delete No Longer Needed Backups"]
[{"$f":"addvalues!A2709","v":1},{"$f":"IF($A2709=1,addvalues!B2709)","v":987595},{"$f":"IF($A2709=1,addvalues!F2709)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A2709=1,addvalues!C2709)","v":"Help Desk::Backup"},{"$f":"IF($A2709=1,addvalues!G2709)","v":"Form submission from: TSM Backup: Choose a Schedule For Your Backup"},"Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup",{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2709=1,VALUE(findword(UPPER($F2709),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[{"$f":"addvalues!A2721","v":1},{"$f":"IF($A2721=1,addvalues!B2721)","v":980950},{"$f":"IF($A2721=1,addvalues!F2721)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A2721=1,addvalues!C2721)","v":"Help Desk::Backup"},{"$f":"IF($A2721=1,addvalues!G2721)","v":"Form submission from: TSM Backup: Choose a Schedule For Your Backup"},"Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup",{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$3))),\"\")","v":4},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2721=1,VALUE(findword(UPPER($F2721),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[{"$f":"addvalues!A2722","v":1},{"$f":"IF($A2722=1,addvalues!B2722)","v":980912},{"$f":"IF($A2722=1,addvalues!F2722)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A2722=1,addvalues!C2722)","v":"Help Desk::Backup"},{"$f":"IF($A2722=1,addvalues!G2722)","v":"Form submission from: TSM Backup: Request a TSM Backup Filespace Report for Your Department"},"Help Desk::Backup Form submission from: TSM Backup: Request a TSM Backup Filespace Report for Your Department",{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$3))),\"\")","v":5},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2722=1,VALUE(findword(UPPER($F2722),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.833333333333333,"",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup Form submission from: TSM Backup: Request a TSM Backup Filespace Report for Your Department"]
[{"$f":"addvalues!A2734","v":1},{"$f":"IF($A2734=1,addvalues!B2734)","v":985134},{"$f":"IF($A2734=1,addvalues!F2734)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A2734=1,addvalues!C2734)","v":"Help Desk::Backup"},{"$f":"IF($A2734=1,addvalues!G2734)","v":"DSMC missing from TSM install on RHEL"},"Help Desk::Backup DSMC missing from TSM install on RHEL",{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$3))),\"\")","v":2},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2734=1,VALUE(findword(UPPER($F2734),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Backup DSMC missing from TSM install on RHEL"]
[{"$f":"addvalues!A2741","v":1},{"$f":"IF($A2741=1,addvalues!B2741)","v":992180},{"$f":"IF($A2741=1,addvalues!F2741)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2741=1,addvalues!C2741)","v":"Help Desk::Business Help"},{"$f":"IF($A2741=1,addvalues!G2741)","v":"Unable to add vacation time (before April)  to vacation tracker."},"Help Desk::Business Help Unable to add vacation time (before April)  to vacation tracker.",{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2741=1,VALUE(findword(UPPER($F2741),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Unable to add vacation time (before April)  to vacation tracker."]
[{"$f":"addvalues!A2742","v":1},{"$f":"IF($A2742=1,addvalues!B2742)","v":977556},{"$f":"IF($A2742=1,addvalues!F2742)","v":""},{"$f":"IF($A2742=1,addvalues!C2742)","v":"Help Desk::Business Help"},{"$f":"IF($A2742=1,addvalues!G2742)","v":"ICA help"},"Help Desk::Business Help ICA help",{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2742=1,VALUE(findword(UPPER($F2742),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help ICA help"]
[{"$f":"addvalues!A2750","v":1},{"$f":"IF($A2750=1,addvalues!B2750)","v":984434},{"$f":"IF($A2750=1,addvalues!F2750)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A2750=1,addvalues!C2750)","v":"Help Desk::Business Help"},{"$f":"IF($A2750=1,addvalues!G2750)","v":"Downloading and Installing SAPgui"},"Help Desk::Business Help Downloading and Installing SAPgui",{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2750=1,VALUE(findword(UPPER($F2750),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.8000000000000007,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Downloading and Installing SAPgui"]
[{"$f":"addvalues!A2757","v":1},{"$f":"IF($A2757=1,addvalues!B2757)","v":998585},{"$f":"IF($A2757=1,addvalues!F2757)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A2757=1,addvalues!C2757)","v":"Help Desk::Business Help"},{"$f":"IF($A2757=1,addvalues!G2757)","v":"direct deposit online"},"Help Desk::Business Help direct deposit online",{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2757=1,VALUE(findword(UPPER($F2757),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help direct deposit online"]
[{"$f":"addvalues!A2762","v":1},{"$f":"IF($A2762=1,addvalues!B2762)","v":976160},{"$f":"IF($A2762=1,addvalues!F2762)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2762=1,addvalues!C2762)","v":"Help Desk::Business Help"},{"$f":"IF($A2762=1,addvalues!G2762)","v":"Problems with Educational History on SAPwebSS"},"Help Desk::Business Help Problems with Educational History on SAPwebSS",{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2762=1,VALUE(findword(UPPER($F2762),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Problems with Educational History on SAPwebSS"]
[{"$f":"addvalues!A2774","v":1},{"$f":"IF($A2774=1,addvalues!B2774)","v":993736},{"$f":"IF($A2774=1,addvalues!F2774)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A2774=1,addvalues!C2774)","v":"Help Desk::Business Help"},{"$f":"IF($A2774=1,addvalues!G2774)","v":"FW: Vacation Tracker, Safari can't open the page"},"Help Desk::Business Help FW: Vacation Tracker, Safari can't open the page",{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2774=1,VALUE(findword(UPPER($F2774),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Business Help FW: Vacation Tracker, Safari can't open the page"]
[{"$f":"addvalues!A2782","v":1},{"$f":"IF($A2782=1,addvalues!B2782)","v":987730},{"$f":"IF($A2782=1,addvalues!F2782)","v":"Koch Inst - Integrative Cancer Research"},{"$f":"IF($A2782=1,addvalues!C2782)","v":"Help Desk::Business Help"},{"$f":"IF($A2782=1,addvalues!G2782)","v":"Fwd: Req# 11193928"},"Help Desk::Business Help Fwd: Req# 11193928",{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2782=1,VALUE(findword(UPPER($F2782),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Fwd: Req# 11193928"]
[{"$f":"addvalues!A2788","v":1},{"$f":"IF($A2788=1,addvalues!B2788)","v":983624},{"$f":"IF($A2788=1,addvalues!F2788)","v":""},{"$f":"IF($A2788=1,addvalues!C2788)","v":"Help Desk::Business Help"},{"$f":"IF($A2788=1,addvalues!G2788)","v":"My MIT certificate doesn't work"},"Help Desk::Business Help My MIT certificate doesn't work",{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2788=1,VALUE(findword(UPPER($F2788),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.666666666666666,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Business Help My MIT certificate doesn't work"]
[{"$f":"addvalues!A2794","v":1},{"$f":"IF($A2794=1,addvalues!B2794)","v":980366},{"$f":"IF($A2794=1,addvalues!F2794)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A2794=1,addvalues!C2794)","v":"Help Desk::Business Help"},{"$f":"IF($A2794=1,addvalues!G2794)","v":"Error in creating JV"},"Help Desk::Business Help Error in creating JV",{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2794=1,VALUE(findword(UPPER($F2794),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Error in creating JV"]
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[{"$f":"addvalues!A2822","v":1},{"$f":"IF($A2822=1,addvalues!B2822)","v":990826},{"$f":"IF($A2822=1,addvalues!F2822)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2822=1,addvalues!C2822)","v":"Help Desk::Business Help"},{"$f":"IF($A2822=1,addvalues!G2822)","v":"Editing Educational Hist. on SAPweb"},"Help Desk::Business Help Editing Educational Hist. on SAPweb",{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2822=1,VALUE(findword(UPPER($F2822),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Editing Educational Hist. on SAPweb"]
[{"$f":"addvalues!A2827","v":1},{"$f":"IF($A2827=1,addvalues!B2827)","v":988291},{"$f":"IF($A2827=1,addvalues!F2827)","v":""},{"$f":"IF($A2827=1,addvalues!C2827)","v":"Help Desk::Business Help"},{"$f":"IF($A2827=1,addvalues!G2827)","v":"Cannot process order through ECAT"},"Help Desk::Business Help Cannot process order through ECAT",{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2827=1,VALUE(findword(UPPER($F2827),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Cannot process order through ECAT"]
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[{"$f":"addvalues!A2896","v":1},{"$f":"IF($A2896=1,addvalues!B2896)","v":977329},{"$f":"IF($A2896=1,addvalues!F2896)","v":"VICE PRESIDENT FOR FINANCE"},{"$f":"IF($A2896=1,addvalues!C2896)","v":"Help Desk::Business Help"},{"$f":"IF($A2896=1,addvalues!G2896)","v":"Obtaining Brioquery Financial Review and Control Reports for Months Prior to April 2009"},"Help Desk::Business Help Obtaining Brioquery Financial Review and Control Reports for Months Prior to April 2009",{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2896=1,VALUE(findword(UPPER($F2896),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Obtaining Brioquery Financial Review and Control Reports for Months Prior to April 2009"]
[{"$f":"addvalues!A2900","v":1},{"$f":"IF($A2900=1,addvalues!B2900)","v":998598},{"$f":"IF($A2900=1,addvalues!F2900)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A2900=1,addvalues!C2900)","v":"Help Desk::Business Help"},{"$f":"IF($A2900=1,addvalues!G2900)","v":"Unable to subscript T pass."},"Help Desk::Business Help Unable to subscript T pass.",{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2900=1,VALUE(findword(UPPER($F2900),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Unable to subscript T pass."]
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[{"$f":"addvalues!A2913","v":1},{"$f":"IF($A2913=1,addvalues!B2913)","v":981061},{"$f":"IF($A2913=1,addvalues!F2913)","v":""},{"$f":"IF($A2913=1,addvalues!C2913)","v":"Help Desk::Call Center"},{"$f":"IF($A2913=1,addvalues!G2913)","v":"XP Install"},"Help Desk::Call Center XP Install",{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2913=1,VALUE(findword(UPPER($F2913),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center XP Install"]
[{"$f":"addvalues!A2919","v":1},{"$f":"IF($A2919=1,addvalues!B2919)","v":981880},{"$f":"IF($A2919=1,addvalues!F2919)","v":""},{"$f":"IF($A2919=1,addvalues!C2919)","v":"Help Desk::Call Center"},{"$f":"IF($A2919=1,addvalues!G2919)","v":"Questions about directory and possible email abuse"},"Help Desk::Call Center Questions about directory and possible email abuse",{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2919=1,VALUE(findword(UPPER($F2919),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Questions about directory and possible email abuse"]
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[{"$f":"addvalues!A2933","v":1},{"$f":"IF($A2933=1,addvalues!B2933)","v":983087},{"$f":"IF($A2933=1,addvalues!F2933)","v":"FRANCIS BITTER MAGNET LABORATORY"},{"$f":"IF($A2933=1,addvalues!C2933)","v":"Help Desk::Call Center"},{"$f":"IF($A2933=1,addvalues!G2933)","v":"Internet explorer not connecting while Firefox does"},"Help Desk::Call Center Internet explorer not connecting while Firefox does",{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2933=1,VALUE(findword(UPPER($F2933),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Internet explorer not connecting while Firefox does"]
[{"$f":"addvalues!A2941","v":1},{"$f":"IF($A2941=1,addvalues!B2941)","v":976244},{"$f":"IF($A2941=1,addvalues!F2941)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A2941=1,addvalues!C2941)","v":"Help Desk::Call Center"},{"$f":"IF($A2941=1,addvalues!G2941)","v":"Certificate Update"},"Help Desk::Call Center Certificate Update",{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2941=1,VALUE(findword(UPPER($F2941),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificate Update"]
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[{"$f":"addvalues!A2966","v":1},{"$f":"IF($A2966=1,addvalues!B2966)","v":976324},{"$f":"IF($A2966=1,addvalues!F2966)","v":""},{"$f":"IF($A2966=1,addvalues!C2966)","v":"Help Desk::Call Center"},{"$f":"IF($A2966=1,addvalues!G2966)","v":"MIT certificate problems"},"Help Desk::Call Center MIT certificate problems",{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A2966=1,VALUE(findword(UPPER($F2966),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center MIT certificate problems"]
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[{"$f":"addvalues!A3019","v":1},{"$f":"IF($A3019=1,addvalues!B3019)","v":999251},{"$f":"IF($A3019=1,addvalues!F3019)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3019=1,addvalues!C3019)","v":"Help Desk::Call Center"},{"$f":"IF($A3019=1,addvalues!G3019)","v":"Payroll Webpage Access"},"Help Desk::Call Center Payroll Webpage Access",{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3019=1,VALUE(findword(UPPER($F3019),UPPER(topicStrings!$B$16))),\"\")","v":1},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::Call Center Payroll Webpage Access"]
[{"$f":"addvalues!A3027","v":1},{"$f":"IF($A3027=1,addvalues!B3027)","v":995842},{"$f":"IF($A3027=1,addvalues!F3027)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A3027=1,addvalues!C3027)","v":"Help Desk::Call Center"},{"$f":"IF($A3027=1,addvalues!G3027)","v":"needs assistance installing certificates in Safari"},"Help Desk::Call Center needs assistance installing certificates in Safari",{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3027=1,VALUE(findword(UPPER($F3027),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center needs assistance installing certificates in Safari"]
[{"$f":"addvalues!A3034","v":1},{"$f":"IF($A3034=1,addvalues!B3034)","v":992367},{"$f":"IF($A3034=1,addvalues!F3034)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A3034=1,addvalues!C3034)","v":"Help Desk::Call Center"},{"$f":"IF($A3034=1,addvalues!G3034)","v":"looking for Matlab download"},"Help Desk::Call Center looking for Matlab download",{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3034=1,VALUE(findword(UPPER($F3034),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center looking for Matlab download"]
[{"$f":"addvalues!A3039","v":1},{"$f":"IF($A3039=1,addvalues!B3039)","v":976282},{"$f":"IF($A3039=1,addvalues!F3039)","v":""},{"$f":"IF($A3039=1,addvalues!C3039)","v":"Help Desk::Call Center"},{"$f":"IF($A3039=1,addvalues!G3039)","v":"Certificates and New Athena Account"},"Help Desk::Call Center Certificates and New Athena Account",{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3039=1,VALUE(findword(UPPER($F3039),UPPER(topicStrings!$B$16))),\"\")","v":0},3,11.166666666666666,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificates and New Athena Account"]
[{"$f":"addvalues!A3047","v":1},{"$f":"IF($A3047=1,addvalues!B3047)","v":994197},{"$f":"IF($A3047=1,addvalues!F3047)","v":"FRESHMEN"},{"$f":"IF($A3047=1,addvalues!C3047)","v":"Help Desk::Call Center"},{"$f":"IF($A3047=1,addvalues!G3047)","v":"trouble placing Dell laptop order in ECAT"},"Help Desk::Call Center trouble placing Dell laptop order in ECAT",{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3047=1,VALUE(findword(UPPER($F3047),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center trouble placing Dell laptop order in ECAT"]
[{"$f":"addvalues!A3056","v":1},{"$f":"IF($A3056=1,addvalues!B3056)","v":986593},{"$f":"IF($A3056=1,addvalues!F3056)","v":"MATHEMATICS, DEPARTMENT OF"},{"$f":"IF($A3056=1,addvalues!C3056)","v":"Help Desk::Call Center"},{"$f":"IF($A3056=1,addvalues!G3056)","v":"Finding drivers after downgrading Vista to XP"},"Help Desk::Call Center Finding drivers after downgrading Vista to XP",{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$9))),\"\")","v":2},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3056=1,VALUE(findword(UPPER($F3056),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6.333333333333333,"",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Finding drivers after downgrading Vista to XP"]
[{"$f":"addvalues!A3059","v":1},{"$f":"IF($A3059=1,addvalues!B3059)","v":993458},{"$f":"IF($A3059=1,addvalues!F3059)","v":"FOOD SERVICES"},{"$f":"IF($A3059=1,addvalues!C3059)","v":"Help Desk::Call Center"},{"$f":"IF($A3059=1,addvalues!G3059)","v":"bluetooth module not loading on intel macbook pro"},"Help Desk::Call Center bluetooth module not loading on intel macbook pro",{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3059=1,VALUE(findword(UPPER($F3059),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center bluetooth module not loading on intel macbook pro"]
[{"$f":"addvalues!A3067","v":1},{"$f":"IF($A3067=1,addvalues!B3067)","v":976895},{"$f":"IF($A3067=1,addvalues!F3067)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A3067=1,addvalues!C3067)","v":"Help Desk::Call Center"},{"$f":"IF($A3067=1,addvalues!G3067)","v":"IE8 on Vista - how to enable cookies to get a certificate"},"Help Desk::Call Center IE8 on Vista - how to enable cookies to get a certificate",{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3067=1,VALUE(findword(UPPER($F3067),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center IE8 on Vista - how to enable cookies to get a certificate"]
[{"$f":"addvalues!A3079","v":1},{"$f":"IF($A3079=1,addvalues!B3079)","v":981698},{"$f":"IF($A3079=1,addvalues!F3079)","v":""},{"$f":"IF($A3079=1,addvalues!C3079)","v":"Help Desk::Call Center"},{"$f":"IF($A3079=1,addvalues!G3079)","v":"problem accessing ca.mit.edu to install new certificate"},"Help Desk::Call Center problem accessing ca.mit.edu to install new certificate",{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3079=1,VALUE(findword(UPPER($F3079),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problem accessing ca.mit.edu to install new certificate"]
[{"$f":"addvalues!A3081","v":1},{"$f":"IF($A3081=1,addvalues!B3081)","v":985311},{"$f":"IF($A3081=1,addvalues!F3081)","v":"ADMISSIONS OFFICE"},{"$f":"IF($A3081=1,addvalues!C3081)","v":"Help Desk::Call Center"},{"$f":"IF($A3081=1,addvalues!G3081)","v":"problem installing certificate in IE8 via vmware fusion"},"Help Desk::Call Center problem installing certificate in IE8 via vmware fusion",{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3081=1,VALUE(findword(UPPER($F3081),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problem installing certificate in IE8 via vmware fusion"]
[{"$f":"addvalues!A3091","v":1},{"$f":"IF($A3091=1,addvalues!B3091)","v":991391},{"$f":"IF($A3091=1,addvalues!F3091)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3091=1,addvalues!C3091)","v":"Help Desk::Call Center"},{"$f":"IF($A3091=1,addvalues!G3091)","v":"Spam Quarantine"},"Help Desk::Call Center Spam Quarantine",{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3091=1,VALUE(findword(UPPER($F3091),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Spam Quarantine"]
[{"$f":"addvalues!A3099","v":1},{"$f":"IF($A3099=1,addvalues!B3099)","v":994866},{"$f":"IF($A3099=1,addvalues!F3099)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3099=1,addvalues!C3099)","v":"Help Desk::Call Center"},{"$f":"IF($A3099=1,addvalues!G3099)","v":"windows xp 64-bit"},"Help Desk::Call Center windows xp 64-bit",{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$9))),\"\")","v":2},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3099=1,VALUE(findword(UPPER($F3099),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center windows xp 64-bit"]
[{"$f":"addvalues!A3100","v":1},{"$f":"IF($A3100=1,addvalues!B3100)","v":997483},{"$f":"IF($A3100=1,addvalues!F3100)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A3100=1,addvalues!C3100)","v":"Help Desk::Call Center"},{"$f":"IF($A3100=1,addvalues!G3100)","v":"Re: Needs Approval: Req 11198092 to Vendor WESTNET ECAT ONLY on 6899302 ."},"Help Desk::Call Center Re: Needs Approval: Req 11198092 to Vendor WESTNET ECAT ONLY on 6899302 .",{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3100=1,VALUE(findword(UPPER($F3100),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Re: Needs Approval: Req 11198092 to Vendor WESTNET ECAT ONLY on 6899302 ."]
[{"$f":"addvalues!A3110","v":1},{"$f":"IF($A3110=1,addvalues!B3110)","v":981115},{"$f":"IF($A3110=1,addvalues!F3110)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A3110=1,addvalues!C3110)","v":"Help Desk::Call Center"},{"$f":"IF($A3110=1,addvalues!G3110)","v":"Win Vista can't get certs w/ IE or Firefox"},"Help Desk::Call Center Win Vista can't get certs w/ IE or Firefox",{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3110=1,VALUE(findword(UPPER($F3110),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Win Vista can't get certs w/ IE or Firefox"]
[{"$f":"addvalues!A3119","v":1},{"$f":"IF($A3119=1,addvalues!B3119)","v":977011},{"$f":"IF($A3119=1,addvalues!F3119)","v":""},{"$f":"IF($A3119=1,addvalues!C3119)","v":"Help Desk::Call Center"},{"$f":"IF($A3119=1,addvalues!G3119)","v":"client getting pop-up screens on mac"},"Help Desk::Call Center client getting pop-up screens on mac",{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3119=1,VALUE(findword(UPPER($F3119),UPPER(topicStrings!$B$16))),\"\")","v":0},3,3.3333333333333335,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center client getting pop-up screens on mac"]
[{"$f":"addvalues!A3120","v":1},{"$f":"IF($A3120=1,addvalues!B3120)","v":984584},{"$f":"IF($A3120=1,addvalues!F3120)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A3120=1,addvalues!C3120)","v":"Help Desk::Call Center"},{"$f":"IF($A3120=1,addvalues!G3120)","v":"problem with certificate"},"Help Desk::Call Center problem with certificate",{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3120=1,VALUE(findword(UPPER($F3120),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problem with certificate"]
[{"$f":"addvalues!A3132","v":1},{"$f":"IF($A3132=1,addvalues!B3132)","v":986806},{"$f":"IF($A3132=1,addvalues!F3132)","v":"ADMISSIONS OFFICE"},{"$f":"IF($A3132=1,addvalues!C3132)","v":"Help Desk::Call Center"},{"$f":"IF($A3132=1,addvalues!G3132)","v":"VMWare Fusion on Mac -- not launching into Windows"},"Help Desk::Call Center VMWare Fusion on Mac -- not launching into Windows",{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3132=1,VALUE(findword(UPPER($F3132),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center VMWare Fusion on Mac -- not launching into Windows"]
[{"$f":"addvalues!A3135","v":1},{"$f":"IF($A3135=1,addvalues!B3135)","v":992833},{"$f":"IF($A3135=1,addvalues!F3135)","v":"ADMISSIONS OFFICE"},{"$f":"IF($A3135=1,addvalues!C3135)","v":"Help Desk::Call Center"},{"$f":"IF($A3135=1,addvalues!G3135)","v":"Safari doesn't auto-open PDF files"},"Help Desk::Call Center Safari doesn't auto-open PDF files",{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3135=1,VALUE(findword(UPPER($F3135),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Safari doesn't auto-open PDF files"]
[{"$f":"addvalues!A3144","v":1},{"$f":"IF($A3144=1,addvalues!B3144)","v":975464},{"$f":"IF($A3144=1,addvalues!F3144)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A3144=1,addvalues!C3144)","v":"Help Desk::Call Center"},{"$f":"IF($A3144=1,addvalues!G3144)","v":"client having probs with outlook"},"Help Desk::Call Center client having probs with outlook",{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3144=1,VALUE(findword(UPPER($F3144),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center client having probs with outlook"]
[{"$f":"addvalues!A3152","v":1},{"$f":"IF($A3152=1,addvalues!B3152)","v":982505},{"$f":"IF($A3152=1,addvalues!F3152)","v":"MATHEMATICS, DEPARTMENT OF"},{"$f":"IF($A3152=1,addvalues!C3152)","v":"Help Desk::Call Center"},{"$f":"IF($A3152=1,addvalues!G3152)","v":"Certs on IE8 - change browser?"},"Help Desk::Call Center Certs on IE8 - change browser?",{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3152=1,VALUE(findword(UPPER($F3152),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certs on IE8 - change browser?"]
[{"$f":"addvalues!A3160","v":1},{"$f":"IF($A3160=1,addvalues!B3160)","v":979689},{"$f":"IF($A3160=1,addvalues!F3160)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A3160=1,addvalues!C3160)","v":"Help Desk::Call Center"},{"$f":"IF($A3160=1,addvalues!G3160)","v":"VPN configuration for iPhone"},"Help Desk::Call Center VPN configuration for iPhone",{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3160=1,VALUE(findword(UPPER($F3160),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Help Desk::Call Center VPN configuration for iPhone"]
[{"$f":"addvalues!A3164","v":1},{"$f":"IF($A3164=1,addvalues!B3164)","v":994966},{"$f":"IF($A3164=1,addvalues!F3164)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A3164=1,addvalues!C3164)","v":"Help Desk::Call Center"},{"$f":"IF($A3164=1,addvalues!G3164)","v":"client seems to be missing messages in folders"},"Help Desk::Call Center client seems to be missing messages in folders",{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3164=1,VALUE(findword(UPPER($F3164),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center client seems to be missing messages in folders"]
[{"$f":"addvalues!A3172","v":1},{"$f":"IF($A3172=1,addvalues!B3172)","v":984935},{"$f":"IF($A3172=1,addvalues!F3172)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A3172=1,addvalues!C3172)","v":"Help Desk::Call Center"},{"$f":"IF($A3172=1,addvalues!G3172)","v":"Microsoft Campus Agreement"},"Help Desk::Call Center Microsoft Campus Agreement",{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3172=1,VALUE(findword(UPPER($F3172),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Microsoft Campus Agreement"]
[{"$f":"addvalues!A3180","v":1},{"$f":"IF($A3180=1,addvalues!B3180)","v":985018},{"$f":"IF($A3180=1,addvalues!F3180)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A3180=1,addvalues!C3180)","v":"Help Desk::Call Center"},{"$f":"IF($A3180=1,addvalues!G3180)","v":"client cannot get certificates"},"Help Desk::Call Center client cannot get certificates",{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3180=1,VALUE(findword(UPPER($F3180),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center client cannot get certificates"]
[{"$f":"addvalues!A3185","v":1},{"$f":"IF($A3185=1,addvalues!B3185)","v":984363},{"$f":"IF($A3185=1,addvalues!F3185)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A3185=1,addvalues!C3185)","v":"Help Desk::Call Center"},{"$f":"IF($A3185=1,addvalues!G3185)","v":"Office 2008 for mac"},"Help Desk::Call Center Office 2008 for mac",{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3185=1,VALUE(findword(UPPER($F3185),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Office 2008 for mac"]
[{"$f":"addvalues!A3189","v":1},{"$f":"IF($A3189=1,addvalues!B3189)","v":997242},{"$f":"IF($A3189=1,addvalues!F3189)","v":""},{"$f":"IF($A3189=1,addvalues!C3189)","v":"Help Desk::Call Center"},{"$f":"IF($A3189=1,addvalues!G3189)","v":"client seeks assistance getting VMware Fusion Working"},"Help Desk::Call Center client seeks assistance getting VMware Fusion Working",{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3189=1,VALUE(findword(UPPER($F3189),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center client seeks assistance getting VMware Fusion Working"]
[{"$f":"addvalues!A3197","v":1},{"$f":"IF($A3197=1,addvalues!B3197)","v":980747},{"$f":"IF($A3197=1,addvalues!F3197)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A3197=1,addvalues!C3197)","v":"Help Desk::Call Center"},{"$f":"IF($A3197=1,addvalues!G3197)","v":"Windows \"boot disk\" won't boot his custom built computer"},"Help Desk::Call Center Windows \"boot disk\" won't boot his custom built computer",{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$9))),\"\")","v":2},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3197=1,VALUE(findword(UPPER($F3197),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Windows \"boot disk\" won't boot his custom built computer"]
[{"$f":"addvalues!A3205","v":1},{"$f":"IF($A3205=1,addvalues!B3205)","v":993818},{"$f":"IF($A3205=1,addvalues!F3205)","v":"MATHEMATICS, DEPARTMENT OF"},{"$f":"IF($A3205=1,addvalues!C3205)","v":"Help Desk::Call Center"},{"$f":"IF($A3205=1,addvalues!G3205)","v":"abd-artisans list and winathena login"},"Help Desk::Call Center abd-artisans list and winathena login",{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3205=1,VALUE(findword(UPPER($F3205),UPPER(topicStrings!$B$16))),\"\")","v":0},3,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","accounts","accounts","Help Desk::Call Center abd-artisans list and winathena login"]
[{"$f":"addvalues!A3213","v":1},{"$f":"IF($A3213=1,addvalues!B3213)","v":976425},{"$f":"IF($A3213=1,addvalues!F3213)","v":""},{"$f":"IF($A3213=1,addvalues!C3213)","v":"Help Desk::Call Center"},{"$f":"IF($A3213=1,addvalues!G3213)","v":"cannot check email, PO10"},"Help Desk::Call Center cannot check email, PO10",{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3213=1,VALUE(findword(UPPER($F3213),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.25,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center cannot check email, PO10"]
[{"$f":"addvalues!A3218","v":1},{"$f":"IF($A3218=1,addvalues!B3218)","v":987361},{"$f":"IF($A3218=1,addvalues!F3218)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A3218=1,addvalues!C3218)","v":"Help Desk::Call Center"},{"$f":"IF($A3218=1,addvalues!G3218)","v":"Dell Latitude D610 Drivers Disk"},"Help Desk::Call Center Dell Latitude D610 Drivers Disk",{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3218=1,VALUE(findword(UPPER($F3218),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Dell Latitude D610 Drivers Disk"]
[{"$f":"addvalues!A3225","v":1},{"$f":"IF($A3225=1,addvalues!B3225)","v":987675},{"$f":"IF($A3225=1,addvalues!F3225)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A3225=1,addvalues!C3225)","v":"Help Desk::Call Center"},{"$f":"IF($A3225=1,addvalues!G3225)","v":"printer missing from list - requested help setting up new one"},"Help Desk::Call Center printer missing from list - requested help setting up new one",{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$11))),\"\")","v":2},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3225=1,VALUE(findword(UPPER($F3225),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","printing","printing","Help Desk::Call Center printer missing from list - requested help setting up new one"]
[{"$f":"addvalues!A3230","v":1},{"$f":"IF($A3230=1,addvalues!B3230)","v":986709},{"$f":"IF($A3230=1,addvalues!F3230)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A3230=1,addvalues!C3230)","v":"Help Desk::Call Center"},{"$f":"IF($A3230=1,addvalues!G3230)","v":"TEST TICKET - Ignore"},"Help Desk::Call Center TEST TICKET - Ignore",{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3230=1,VALUE(findword(UPPER($F3230),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center TEST TICKET - Ignore"]
[{"$f":"addvalues!A3238","v":1},{"$f":"IF($A3238=1,addvalues!B3238)","v":979112},{"$f":"IF($A3238=1,addvalues!F3238)","v":"Office of Insurance"},{"$f":"IF($A3238=1,addvalues!C3238)","v":"Help Desk::Call Center"},{"$f":"IF($A3238=1,addvalues!G3238)","v":"help with autoresponder - needed new certificate"},"Help Desk::Call Center help with autoresponder - needed new certificate",{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3238=1,VALUE(findword(UPPER($F3238),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center help with autoresponder - needed new certificate"]
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[{"$f":"addvalues!A3344","v":1},{"$f":"IF($A3344=1,addvalues!B3344)","v":989015},{"$f":"IF($A3344=1,addvalues!F3344)","v":"FRESHMEN"},{"$f":"IF($A3344=1,addvalues!C3344)","v":"Help Desk::Call Center"},{"$f":"IF($A3344=1,addvalues!G3344)","v":"Trouble logging into OWA"},"Help Desk::Call Center Trouble logging into OWA",{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3344=1,VALUE(findword(UPPER($F3344),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Trouble logging into OWA"]
[{"$f":"addvalues!A3351","v":1},{"$f":"IF($A3351=1,addvalues!B3351)","v":980191},{"$f":"IF($A3351=1,addvalues!F3351)","v":""},{"$f":"IF($A3351=1,addvalues!C3351)","v":"Help Desk::Call Center"},{"$f":"IF($A3351=1,addvalues!G3351)","v":"Unable to access mit emails."},"Help Desk::Call Center Unable to access mit emails.",{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3351=1,VALUE(findword(UPPER($F3351),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Unable to access mit emails."]
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[{"$f":"addvalues!A3364","v":1},{"$f":"IF($A3364=1,addvalues!B3364)","v":980312},{"$f":"IF($A3364=1,addvalues!F3364)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A3364=1,addvalues!C3364)","v":"Help Desk::Call Center"},{"$f":"IF($A3364=1,addvalues!G3364)","v":"Unable to access ecat3: expired personal certifcate?"},"Help Desk::Call Center Unable to access ecat3: expired personal certifcate?",{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3364=1,VALUE(findword(UPPER($F3364),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Unable to access ecat3: expired personal certifcate?"]
[{"$f":"addvalues!A3376","v":1},{"$f":"IF($A3376=1,addvalues!B3376)","v":987735},{"$f":"IF($A3376=1,addvalues!F3376)","v":""},{"$f":"IF($A3376=1,addvalues!C3376)","v":"Help Desk::Call Center"},{"$f":"IF($A3376=1,addvalues!G3376)","v":"Problem sending email with lots of recepients"},"Help Desk::Call Center Problem sending email with lots of recepients",{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3376=1,VALUE(findword(UPPER($F3376),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Problem sending email with lots of recepients"]
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[{"$f":"addvalues!A3488","v":1},{"$f":"IF($A3488=1,addvalues!B3488)","v":999449},{"$f":"IF($A3488=1,addvalues!F3488)","v":"FRESHMEN"},{"$f":"IF($A3488=1,addvalues!C3488)","v":"Help Desk::Call Center"},{"$f":"IF($A3488=1,addvalues!G3488)","v":"trouble obtaining certificates"},"Help Desk::Call Center trouble obtaining certificates",{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3488=1,VALUE(findword(UPPER($F3488),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center trouble obtaining certificates"]
[{"$f":"addvalues!A3497","v":1},{"$f":"IF($A3497=1,addvalues!B3497)","v":985914},{"$f":"IF($A3497=1,addvalues!F3497)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A3497=1,addvalues!C3497)","v":"Help Desk::Call Center"},{"$f":"IF($A3497=1,addvalues!G3497)","v":"usage of my connection to the MIT network"},"Help Desk::Call Center usage of my connection to the MIT network",{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3497=1,VALUE(findword(UPPER($F3497),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center usage of my connection to the MIT network"]
[{"$f":"addvalues!A3502","v":1},{"$f":"IF($A3502=1,addvalues!B3502)","v":974301},{"$f":"IF($A3502=1,addvalues!F3502)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A3502=1,addvalues!C3502)","v":"Help Desk::Call Center"},{"$f":"IF($A3502=1,addvalues!G3502)","v":"direct deposit is not accessible"},"Help Desk::Call Center direct deposit is not accessible",{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3502=1,VALUE(findword(UPPER($F3502),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center direct deposit is not accessible"]
[{"$f":"addvalues!A3510","v":1},{"$f":"IF($A3510=1,addvalues!B3510)","v":981335},{"$f":"IF($A3510=1,addvalues!F3510)","v":""},{"$f":"IF($A3510=1,addvalues!C3510)","v":"Help Desk::Call Center"},{"$f":"IF($A3510=1,addvalues!G3510)","v":"MATLAB error"},"Help Desk::Call Center MATLAB error",{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3510=1,VALUE(findword(UPPER($F3510),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center MATLAB error"]
[{"$f":"addvalues!A3517","v":1},{"$f":"IF($A3517=1,addvalues!B3517)","v":994902},{"$f":"IF($A3517=1,addvalues!F3517)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3517=1,addvalues!C3517)","v":"Help Desk::Call Center"},{"$f":"IF($A3517=1,addvalues!G3517)","v":"Installing VMWare on new Macbook"},"Help Desk::Call Center Installing VMWare on new Macbook",{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3517=1,VALUE(findword(UPPER($F3517),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Installing VMWare on new Macbook"]
[{"$f":"addvalues!A3522","v":1},{"$f":"IF($A3522=1,addvalues!B3522)","v":995048},{"$f":"IF($A3522=1,addvalues!F3522)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A3522=1,addvalues!C3522)","v":"Help Desk::Call Center"},{"$f":"IF($A3522=1,addvalues!G3522)","v":"iPass pricing"},"Help Desk::Call Center iPass pricing",{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3522=1,VALUE(findword(UPPER($F3522),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center iPass pricing"]
[{"$f":"addvalues!A3530","v":1},{"$f":"IF($A3530=1,addvalues!B3530)","v":985648},{"$f":"IF($A3530=1,addvalues!F3530)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3530=1,addvalues!C3530)","v":"Help Desk::Call Center"},{"$f":"IF($A3530=1,addvalues!G3530)","v":"Bulk Document Scanning/ PDF Conversion Services"},"Help Desk::Call Center Bulk Document Scanning/ PDF Conversion Services",{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3530=1,VALUE(findword(UPPER($F3530),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Bulk Document Scanning/ PDF Conversion Services"]
[{"$f":"addvalues!A3535","v":1},{"$f":"IF($A3535=1,addvalues!B3535)","v":983431},{"$f":"IF($A3535=1,addvalues!F3535)","v":"CENTER FOR INTERNATIONAL STUDIES"},{"$f":"IF($A3535=1,addvalues!C3535)","v":"Help Desk::Call Center"},{"$f":"IF($A3535=1,addvalues!G3535)","v":"which web email client to use?"},"Help Desk::Call Center which web email client to use?",{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3535=1,VALUE(findword(UPPER($F3535),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center which web email client to use?"]
[{"$f":"addvalues!A3542","v":1},{"$f":"IF($A3542=1,addvalues!B3542)","v":982983},{"$f":"IF($A3542=1,addvalues!F3542)","v":""},{"$f":"IF($A3542=1,addvalues!C3542)","v":"Help Desk::Call Center"},{"$f":"IF($A3542=1,addvalues!G3542)","v":"needs help with certificates"},"Help Desk::Call Center needs help with certificates",{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3542=1,VALUE(findword(UPPER($F3542),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center needs help with certificates"]
[{"$f":"addvalues!A3547","v":1},{"$f":"IF($A3547=1,addvalues!B3547)","v":985053},{"$f":"IF($A3547=1,addvalues!F3547)","v":"CENTER FOR REAL ESTATE"},{"$f":"IF($A3547=1,addvalues!C3547)","v":"Help Desk::Call Center"},{"$f":"IF($A3547=1,addvalues!G3547)","v":"installing printer under Vista 64-bit"},"Help Desk::Call Center installing printer under Vista 64-bit",{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$11))),\"\")","v":2},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3547=1,VALUE(findword(UPPER($F3547),UPPER(topicStrings!$B$16))),\"\")","v":0},1,10,"Printing",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center installing printer under Vista 64-bit"]
[{"$f":"addvalues!A3555","v":1},{"$f":"IF($A3555=1,addvalues!B3555)","v":985059},{"$f":"IF($A3555=1,addvalues!F3555)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3555=1,addvalues!C3555)","v":"Help Desk::Call Center"},{"$f":"IF($A3555=1,addvalues!G3555)","v":"looking up warranty information for Dell Latitude D620"},"Help Desk::Call Center looking up warranty information for Dell Latitude D620",{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3555=1,VALUE(findword(UPPER($F3555),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center looking up warranty information for Dell Latitude D620"]
[{"$f":"addvalues!A3563","v":1},{"$f":"IF($A3563=1,addvalues!B3563)","v":979378},{"$f":"IF($A3563=1,addvalues!F3563)","v":""},{"$f":"IF($A3563=1,addvalues!C3563)","v":"Help Desk::Call Center"},{"$f":"IF($A3563=1,addvalues!G3563)","v":"unable to find IXOS Viewer download"},"Help Desk::Call Center unable to find IXOS Viewer download",{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3563=1,VALUE(findword(UPPER($F3563),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center unable to find IXOS Viewer download"]
[{"$f":"addvalues!A3571","v":1},{"$f":"IF($A3571=1,addvalues!B3571)","v":974704},{"$f":"IF($A3571=1,addvalues!F3571)","v":"MEDICAL DEPARTMENT"},{"$f":"IF($A3571=1,addvalues!C3571)","v":"Help Desk::Call Center"},{"$f":"IF($A3571=1,addvalues!G3571)","v":"unable to enter timesheet, certificate problem in IE7"},"Help Desk::Call Center unable to enter timesheet, certificate problem in IE7",{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3571=1,VALUE(findword(UPPER($F3571),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.25,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center unable to enter timesheet, certificate problem in IE7"]
[{"$f":"addvalues!A3575","v":1},{"$f":"IF($A3575=1,addvalues!B3575)","v":976816},{"$f":"IF($A3575=1,addvalues!F3575)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A3575=1,addvalues!C3575)","v":"Help Desk::Call Center"},{"$f":"IF($A3575=1,addvalues!G3575)","v":"trouble with copy and paste after installing Word 2007"},"Help Desk::Call Center trouble with copy and paste after installing Word 2007",{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3575=1,VALUE(findword(UPPER($F3575),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center trouble with copy and paste after installing Word 2007"]
[{"$f":"addvalues!A3583","v":1},{"$f":"IF($A3583=1,addvalues!B3583)","v":977023},{"$f":"IF($A3583=1,addvalues!F3583)","v":"FRESHMEN"},{"$f":"IF($A3583=1,addvalues!C3583)","v":"Help Desk::Call Center"},{"$f":"IF($A3583=1,addvalues!G3583)","v":"presale - Dell laptop"},"Help Desk::Call Center presale - Dell laptop",{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3583=1,VALUE(findword(UPPER($F3583),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center presale - Dell laptop"]
[{"$f":"addvalues!A3588","v":1},{"$f":"IF($A3588=1,addvalues!B3588)","v":979375},{"$f":"IF($A3588=1,addvalues!F3588)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3588=1,addvalues!C3588)","v":"Help Desk::Call Center"},{"$f":"IF($A3588=1,addvalues!G3588)","v":"Stellar Site Request"},"Help Desk::Call Center Stellar Site Request",{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3588=1,VALUE(findword(UPPER($F3588),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Stellar Site Request"]
[{"$f":"addvalues!A3596","v":1},{"$f":"IF($A3596=1,addvalues!B3596)","v":975980},{"$f":"IF($A3596=1,addvalues!F3596)","v":"PROGRAM IN MEDIA ARTS AND SCIENCES"},{"$f":"IF($A3596=1,addvalues!C3596)","v":"Help Desk::Call Center"},{"$f":"IF($A3596=1,addvalues!G3596)","v":"Forwarding/Splitting Email"},"Help Desk::Call Center Forwarding/Splitting Email",{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3596=1,VALUE(findword(UPPER($F3596),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Forwarding/Splitting Email"]
[{"$f":"addvalues!A3600","v":1},{"$f":"IF($A3600=1,addvalues!B3600)","v":975075},{"$f":"IF($A3600=1,addvalues!F3600)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A3600=1,addvalues!C3600)","v":"Help Desk::Call Center"},{"$f":"IF($A3600=1,addvalues!G3600)","v":"installing certs"},"Help Desk::Call Center installing certs",{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3600=1,VALUE(findword(UPPER($F3600),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center installing certs"]
[{"$f":"addvalues!A3608","v":1},{"$f":"IF($A3608=1,addvalues!B3608)","v":980248},{"$f":"IF($A3608=1,addvalues!F3608)","v":""},{"$f":"IF($A3608=1,addvalues!C3608)","v":"Help Desk::Call Center"},{"$f":"IF($A3608=1,addvalues!G3608)","v":"Unable to get into Vacation tracker: personal certificate expried."},"Help Desk::Call Center Unable to get into Vacation tracker: personal certificate expried.",{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3608=1,VALUE(findword(UPPER($F3608),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Unable to get into Vacation tracker: personal certificate expried."]
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[{"$f":"addvalues!A3625","v":1},{"$f":"IF($A3625=1,addvalues!B3625)","v":974780},{"$f":"IF($A3625=1,addvalues!F3625)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A3625=1,addvalues!C3625)","v":"Help Desk::Call Center"},{"$f":"IF($A3625=1,addvalues!G3625)","v":"installing certs"},"Help Desk::Call Center installing certs",{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3625=1,VALUE(findword(UPPER($F3625),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center installing certs"]
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[{"$f":"addvalues!A3636","v":1},{"$f":"IF($A3636=1,addvalues!B3636)","v":990593},{"$f":"IF($A3636=1,addvalues!F3636)","v":"CENTER FOR BIOMEDICAL ENGINEERING"},{"$f":"IF($A3636=1,addvalues!C3636)","v":"Help Desk::Call Center"},{"$f":"IF($A3636=1,addvalues!G3636)","v":"Personal certs and email"},"Help Desk::Call Center Personal certs and email",{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3636=1,VALUE(findword(UPPER($F3636),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Personal certs and email"]
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[{"$f":"addvalues!A3650","v":1},{"$f":"IF($A3650=1,addvalues!B3650)","v":990661},{"$f":"IF($A3650=1,addvalues!F3650)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A3650=1,addvalues!C3650)","v":"Help Desk::Call Center"},{"$f":"IF($A3650=1,addvalues!G3650)","v":"Apple Pre-Sales"},"Help Desk::Call Center Apple Pre-Sales",{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3650=1,VALUE(findword(UPPER($F3650),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center Apple Pre-Sales"]
[{"$f":"addvalues!A3653","v":1},{"$f":"IF($A3653=1,addvalues!B3653)","v":992827},{"$f":"IF($A3653=1,addvalues!F3653)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A3653=1,addvalues!C3653)","v":"Help Desk::Call Center"},{"$f":"IF($A3653=1,addvalues!G3653)","v":"personal certs"},"Help Desk::Call Center personal certs",{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3653=1,VALUE(findword(UPPER($F3653),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center personal certs"]
[{"$f":"addvalues!A3661","v":1},{"$f":"IF($A3661=1,addvalues!B3661)","v":977437},{"$f":"IF($A3661=1,addvalues!F3661)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A3661=1,addvalues!C3661)","v":"Help Desk::Call Center"},{"$f":"IF($A3661=1,addvalues!G3661)","v":"Possible Virus"},"Help Desk::Call Center Possible Virus",{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3661=1,VALUE(findword(UPPER($F3661),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.3333333333333339,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center Possible Virus"]
[{"$f":"addvalues!A3669","v":1},{"$f":"IF($A3669=1,addvalues!B3669)","v":977368},{"$f":"IF($A3669=1,addvalues!F3669)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A3669=1,addvalues!C3669)","v":"Help Desk::Call Center"},{"$f":"IF($A3669=1,addvalues!G3669)","v":"Installing MS Office and Vista upgrade"},"Help Desk::Call Center Installing MS Office and Vista upgrade",{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3669=1,VALUE(findword(UPPER($F3669),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Installing MS Office and Vista upgrade"]
[{"$f":"addvalues!A3679","v":1},{"$f":"IF($A3679=1,addvalues!B3679)","v":985619},{"$f":"IF($A3679=1,addvalues!F3679)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A3679=1,addvalues!C3679)","v":"Help Desk::Call Center"},{"$f":"IF($A3679=1,addvalues!G3679)","v":"VERA down?"},"Help Desk::Call Center VERA down?",{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3679=1,VALUE(findword(UPPER($F3679),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center VERA down?"]
[{"$f":"addvalues!A3681","v":1},{"$f":"IF($A3681=1,addvalues!B3681)","v":978262},{"$f":"IF($A3681=1,addvalues!F3681)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A3681=1,addvalues!C3681)","v":"Help Desk::Call Center"},{"$f":"IF($A3681=1,addvalues!G3681)","v":"O'Connor and TechTime"},"Help Desk::Call Center O'Connor and TechTime",{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3681=1,VALUE(findword(UPPER($F3681),UPPER(topicStrings!$B$16))),\"\")","v":0},2,12.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center O'Connor and TechTime"]
[{"$f":"addvalues!A3693","v":1},{"$f":"IF($A3693=1,addvalues!B3693)","v":974782},{"$f":"IF($A3693=1,addvalues!F3693)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A3693=1,addvalues!C3693)","v":"Help Desk::Call Center"},{"$f":"IF($A3693=1,addvalues!G3693)","v":"Cannot access wikis"},"Help Desk::Call Center Cannot access wikis",{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3693=1,VALUE(findword(UPPER($F3693),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Cannot access wikis"]
[{"$f":"addvalues!A3694","v":1},{"$f":"IF($A3694=1,addvalues!B3694)","v":974665},{"$f":"IF($A3694=1,addvalues!F3694)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3694=1,addvalues!C3694)","v":"Help Desk::Call Center"},{"$f":"IF($A3694=1,addvalues!G3694)","v":"SAPGUI on Mac"},"Help Desk::Call Center SAPGUI on Mac",{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3694=1,VALUE(findword(UPPER($F3694),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center SAPGUI on Mac"]
[{"$f":"addvalues!A3704","v":1},{"$f":"IF($A3704=1,addvalues!B3704)","v":993570},{"$f":"IF($A3704=1,addvalues!F3704)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3704=1,addvalues!C3704)","v":"Help Desk::Call Center"},{"$f":"IF($A3704=1,addvalues!G3704)","v":"question"},"Help Desk::Call Center question",{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3704=1,VALUE(findword(UPPER($F3704),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center question"]
[{"$f":"addvalues!A3713","v":1},{"$f":"IF($A3713=1,addvalues!B3713)","v":992600},{"$f":"IF($A3713=1,addvalues!F3713)","v":"FRESHMEN"},{"$f":"IF($A3713=1,addvalues!C3713)","v":"Help Desk::Call Center"},{"$f":"IF($A3713=1,addvalues!G3713)","v":"Network registration problems"},"Help Desk::Call Center Network registration problems",{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3713=1,VALUE(findword(UPPER($F3713),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Network registration problems"]
[{"$f":"addvalues!A3714","v":1},{"$f":"IF($A3714=1,addvalues!B3714)","v":976276},{"$f":"IF($A3714=1,addvalues!F3714)","v":"COMP SCI & ARTIFICIAL INTELLIGENCE LAB"},{"$f":"IF($A3714=1,addvalues!C3714)","v":"Help Desk::Call Center"},{"$f":"IF($A3714=1,addvalues!G3714)","v":"trouble accessing MIT sites"},"Help Desk::Call Center trouble accessing MIT sites",{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3714=1,VALUE(findword(UPPER($F3714),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","web","web","Help Desk::Call Center trouble accessing MIT sites"]
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[{"$f":"addvalues!A3754","v":1},{"$f":"IF($A3754=1,addvalues!B3754)","v":999093},{"$f":"IF($A3754=1,addvalues!F3754)","v":""},{"$f":"IF($A3754=1,addvalues!C3754)","v":"Help Desk::Call Center"},{"$f":"IF($A3754=1,addvalues!G3754)","v":"Time Machine for 10.4"},"Help Desk::Call Center Time Machine for 10.4",{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3754=1,VALUE(findword(UPPER($F3754),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0," not sure yet"," not sure yet",null,null," not sure yet","backup","backup","Help Desk::Call Center Time Machine for 10.4"]
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[{"$f":"addvalues!A3774","v":1},{"$f":"IF($A3774=1,addvalues!B3774)","v":977377},{"$f":"IF($A3774=1,addvalues!F3774)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A3774=1,addvalues!C3774)","v":"Help Desk::Call Center"},{"$f":"IF($A3774=1,addvalues!G3774)","v":"Stellar authenticating with every click"},"Help Desk::Call Center Stellar authenticating with every click",{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3774=1,VALUE(findword(UPPER($F3774),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Stellar authenticating with every click"]
[{"$f":"addvalues!A3775","v":1},{"$f":"IF($A3775=1,addvalues!B3775)","v":980922},{"$f":"IF($A3775=1,addvalues!F3775)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A3775=1,addvalues!C3775)","v":"Help Desk::Call Center"},{"$f":"IF($A3775=1,addvalues!G3775)","v":"Applemail Folder Empty"},"Help Desk::Call Center Applemail Folder Empty",{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3775=1,VALUE(findword(UPPER($F3775),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Applemail Folder Empty"]
[{"$f":"addvalues!A3787","v":1},{"$f":"IF($A3787=1,addvalues!B3787)","v":992973},{"$f":"IF($A3787=1,addvalues!F3787)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A3787=1,addvalues!C3787)","v":"Help Desk::Call Center"},{"$f":"IF($A3787=1,addvalues!G3787)","v":"Delete requisitions"},"Help Desk::Call Center Delete requisitions",{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3787=1,VALUE(findword(UPPER($F3787),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Delete requisitions"]
[{"$f":"addvalues!A3794","v":1},{"$f":"IF($A3794=1,addvalues!B3794)","v":975080},{"$f":"IF($A3794=1,addvalues!F3794)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3794=1,addvalues!C3794)","v":"Help Desk::Call Center"},{"$f":"IF($A3794=1,addvalues!G3794)","v":"virus warning on web page"},"Help Desk::Call Center virus warning on web page",{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3794=1,VALUE(findword(UPPER($F3794),UPPER(topicStrings!$B$16))),\"\")","v":1},2,12.333333333333334,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center virus warning on web page"]
[{"$f":"addvalues!A3799","v":1},{"$f":"IF($A3799=1,addvalues!B3799)","v":997013},{"$f":"IF($A3799=1,addvalues!F3799)","v":"LIBRARIES"},{"$f":"IF($A3799=1,addvalues!C3799)","v":"Help Desk::Call Center"},{"$f":"IF($A3799=1,addvalues!G3799)","v":"VPN disconnects"},"Help Desk::Call Center VPN disconnects",{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3799=1,VALUE(findword(UPPER($F3799),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center VPN disconnects"]
[{"$f":"addvalues!A3807","v":1},{"$f":"IF($A3807=1,addvalues!B3807)","v":990071},{"$f":"IF($A3807=1,addvalues!F3807)","v":""},{"$f":"IF($A3807=1,addvalues!C3807)","v":"Help Desk::Call Center"},{"$f":"IF($A3807=1,addvalues!G3807)","v":"updating the MIT directory to reflect URL"},"Help Desk::Call Center updating the MIT directory to reflect URL",{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3807=1,VALUE(findword(UPPER($F3807),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center updating the MIT directory to reflect URL"]
[{"$f":"addvalues!A3812","v":1},{"$f":"IF($A3812=1,addvalues!B3812)","v":975038},{"$f":"IF($A3812=1,addvalues!F3812)","v":""},{"$f":"IF($A3812=1,addvalues!C3812)","v":"Help Desk::Call Center"},{"$f":"IF($A3812=1,addvalues!G3812)","v":"Certificate renewal"},"Help Desk::Call Center Certificate renewal",{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3812=1,VALUE(findword(UPPER($F3812),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificate renewal"]
[{"$f":"addvalues!A3819","v":1},{"$f":"IF($A3819=1,addvalues!B3819)","v":992373},{"$f":"IF($A3819=1,addvalues!F3819)","v":""},{"$f":"IF($A3819=1,addvalues!C3819)","v":"Help Desk::Call Center"},{"$f":"IF($A3819=1,addvalues!G3819)","v":"Wireless not connecting"},"Help Desk::Call Center Wireless not connecting",{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3819=1,VALUE(findword(UPPER($F3819),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Wireless not connecting"]
[{"$f":"addvalues!A3827","v":1},{"$f":"IF($A3827=1,addvalues!B3827)","v":989334},{"$f":"IF($A3827=1,addvalues!F3827)","v":"TECHNOLOGY LICENSING OFFICE"},{"$f":"IF($A3827=1,addvalues!C3827)","v":"Help Desk::Call Center"},{"$f":"IF($A3827=1,addvalues!G3827)","v":"Turning off autoresponder"},"Help Desk::Call Center Turning off autoresponder",{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3827=1,VALUE(findword(UPPER($F3827),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Turning off autoresponder"]
[{"$f":"addvalues!A3832","v":1},{"$f":"IF($A3832=1,addvalues!B3832)","v":992347},{"$f":"IF($A3832=1,addvalues!F3832)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A3832=1,addvalues!C3832)","v":"Help Desk::Call Center"},{"$f":"IF($A3832=1,addvalues!G3832)","v":"Requesting a class for a non-mit instructor"},"Help Desk::Call Center Requesting a class for a non-mit instructor",{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3832=1,VALUE(findword(UPPER($F3832),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Requesting a class for a non-mit instructor"]
[{"$f":"addvalues!A3841","v":1},{"$f":"IF($A3841=1,addvalues!B3841)","v":996311},{"$f":"IF($A3841=1,addvalues!F3841)","v":""},{"$f":"IF($A3841=1,addvalues!C3841)","v":"Help Desk::Call Center"},{"$f":"IF($A3841=1,addvalues!G3841)","v":"Lenovo battery warranty"},"Help Desk::Call Center Lenovo battery warranty",{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3841=1,VALUE(findword(UPPER($F3841),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Lenovo battery warranty"]
[{"$f":"addvalues!A3847","v":1},{"$f":"IF($A3847=1,addvalues!B3847)","v":975165},{"$f":"IF($A3847=1,addvalues!F3847)","v":""},{"$f":"IF($A3847=1,addvalues!C3847)","v":"Help Desk::Call Center"},{"$f":"IF($A3847=1,addvalues!G3847)","v":"Websis access problem"},"Help Desk::Call Center Websis access problem",{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3847=1,VALUE(findword(UPPER($F3847),UPPER(topicStrings!$B$16))),\"\")","v":1},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::Call Center Websis access problem"]
[{"$f":"addvalues!A3852","v":1},{"$f":"IF($A3852=1,addvalues!B3852)","v":996935},{"$f":"IF($A3852=1,addvalues!F3852)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A3852=1,addvalues!C3852)","v":"Help Desk::Call Center"},{"$f":"IF($A3852=1,addvalues!G3852)","v":"[istweb] IMAP Spam Quarantine and Email Forwarding"},"Help Desk::Call Center [istweb] IMAP Spam Quarantine and Email Forwarding",{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$6))),\"\")","v":6},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3852=1,VALUE(findword(UPPER($F3852),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center [istweb] IMAP Spam Quarantine and Email Forwarding"]
[{"$f":"addvalues!A3860","v":1},{"$f":"IF($A3860=1,addvalues!B3860)","v":984945},{"$f":"IF($A3860=1,addvalues!F3860)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A3860=1,addvalues!C3860)","v":"Help Desk::Call Center"},{"$f":"IF($A3860=1,addvalues!G3860)","v":"TechTime internal server error"},"Help Desk::Call Center TechTime internal server error",{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3860=1,VALUE(findword(UPPER($F3860),UPPER(topicStrings!$B$16))),\"\")","v":0},3,11,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center TechTime internal server error"]
[{"$f":"addvalues!A3866","v":1},{"$f":"IF($A3866=1,addvalues!B3866)","v":998469},{"$f":"IF($A3866=1,addvalues!F3866)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A3866=1,addvalues!C3866)","v":"Help Desk::Call Center"},{"$f":"IF($A3866=1,addvalues!G3866)","v":"Cannot connect to sloan \"places\""},"Help Desk::Call Center Cannot connect to sloan \"places\"",{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3866=1,VALUE(findword(UPPER($F3866),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Cannot connect to sloan \"places\""]
[{"$f":"addvalues!A3872","v":1},{"$f":"IF($A3872=1,addvalues!B3872)","v":979318},{"$f":"IF($A3872=1,addvalues!F3872)","v":"DEVELOPMENT SERVICES, OFFICE OF"},{"$f":"IF($A3872=1,addvalues!C3872)","v":"Help Desk::Call Center"},{"$f":"IF($A3872=1,addvalues!G3872)","v":"MAC address/IP address tie change"},"Help Desk::Call Center MAC address/IP address tie change",{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3872=1,VALUE(findword(UPPER($F3872),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center MAC address/IP address tie change"]
[{"$f":"addvalues!A3880","v":1},{"$f":"IF($A3880=1,addvalues!B3880)","v":991542},{"$f":"IF($A3880=1,addvalues!F3880)","v":"FRESHMEN"},{"$f":"IF($A3880=1,addvalues!C3880)","v":"Help Desk::Call Center"},{"$f":"IF($A3880=1,addvalues!G3880)","v":"certificate problem"},"Help Desk::Call Center certificate problem",{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3880=1,VALUE(findword(UPPER($F3880),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center certificate problem"]
[{"$f":"addvalues!A3885","v":1},{"$f":"IF($A3885=1,addvalues!B3885)","v":992900},{"$f":"IF($A3885=1,addvalues!F3885)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3885=1,addvalues!C3885)","v":"Help Desk::Call Center"},{"$f":"IF($A3885=1,addvalues!G3885)","v":"FileMaker 8.5 user guide"},"Help Desk::Call Center FileMaker 8.5 user guide",{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3885=1,VALUE(findword(UPPER($F3885),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center FileMaker 8.5 user guide"]
[{"$f":"addvalues!A3895","v":1},{"$f":"IF($A3895=1,addvalues!B3895)","v":987999},{"$f":"IF($A3895=1,addvalues!F3895)","v":""},{"$f":"IF($A3895=1,addvalues!C3895)","v":"Help Desk::Call Center"},{"$f":"IF($A3895=1,addvalues!G3895)","v":"Email account"},"Help Desk::Call Center Email account",{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3895=1,VALUE(findword(UPPER($F3895),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Email account"]
[{"$f":"addvalues!A3900","v":1},{"$f":"IF($A3900=1,addvalues!B3900)","v":997265},{"$f":"IF($A3900=1,addvalues!F3900)","v":""},{"$f":"IF($A3900=1,addvalues!C3900)","v":"Help Desk::Call Center"},{"$f":"IF($A3900=1,addvalues!G3900)","v":"accessing hstbme.mit.edu"},"Help Desk::Call Center accessing hstbme.mit.edu",{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3900=1,VALUE(findword(UPPER($F3900),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center accessing hstbme.mit.edu"]
[{"$f":"addvalues!A3905","v":1},{"$f":"IF($A3905=1,addvalues!B3905)","v":974116},{"$f":"IF($A3905=1,addvalues!F3905)","v":"DEAN FOR STUDENT LIFE"},{"$f":"IF($A3905=1,addvalues!C3905)","v":"Help Desk::Call Center"},{"$f":"IF($A3905=1,addvalues!G3905)","v":"Certificate renewal in IE, delete old certificate"},"Help Desk::Call Center Certificate renewal in IE, delete old certificate",{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$14))),\"\")","v":5},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3905=1,VALUE(findword(UPPER($F3905),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificate renewal in IE, delete old certificate"]
[{"$f":"addvalues!A3913","v":1},{"$f":"IF($A3913=1,addvalues!B3913)","v":991244},{"$f":"IF($A3913=1,addvalues!F3913)","v":"FRESHMEN"},{"$f":"IF($A3913=1,addvalues!C3913)","v":"Help Desk::Call Center"},{"$f":"IF($A3913=1,addvalues!G3913)","v":"Using Gmail to access MIT mail"},"Help Desk::Call Center Using Gmail to access MIT mail",{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3913=1,VALUE(findword(UPPER($F3913),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Using Gmail to access MIT mail"]
[{"$f":"addvalues!A3918","v":1},{"$f":"IF($A3918=1,addvalues!B3918)","v":973630},{"$f":"IF($A3918=1,addvalues!F3918)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A3918=1,addvalues!C3918)","v":"Help Desk::Call Center"},{"$f":"IF($A3918=1,addvalues!G3918)","v":"Problems with P09"},"Help Desk::Call Center Problems with P09",{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3918=1,VALUE(findword(UPPER($F3918),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Problems with P09"]
[{"$f":"addvalues!A3925","v":1},{"$f":"IF($A3925=1,addvalues!B3925)","v":994337},{"$f":"IF($A3925=1,addvalues!F3925)","v":""},{"$f":"IF($A3925=1,addvalues!C3925)","v":"Help Desk::Call Center"},{"$f":"IF($A3925=1,addvalues!G3925)","v":"VPN with 64-bit vista"},"Help Desk::Call Center VPN with 64-bit vista",{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3925=1,VALUE(findword(UPPER($F3925),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center VPN with 64-bit vista"]
[{"$f":"addvalues!A3933","v":1},{"$f":"IF($A3933=1,addvalues!B3933)","v":999407},{"$f":"IF($A3933=1,addvalues!F3933)","v":"FRESHMEN"},{"$f":"IF($A3933=1,addvalues!C3933)","v":"Help Desk::Call Center"},{"$f":"IF($A3933=1,addvalues!G3933)","v":"Assistance with registering laptop for DHCP"},"Help Desk::Call Center Assistance with registering laptop for DHCP",{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3933=1,VALUE(findword(UPPER($F3933),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center Assistance with registering laptop for DHCP"]
[{"$f":"addvalues!A3938","v":1},{"$f":"IF($A3938=1,addvalues!B3938)","v":991102},{"$f":"IF($A3938=1,addvalues!F3938)","v":""},{"$f":"IF($A3938=1,addvalues!C3938)","v":"Help Desk::Call Center"},{"$f":"IF($A3938=1,addvalues!G3938)","v":"Question regarding email account sponsorship"},"Help Desk::Call Center Question regarding email account sponsorship",{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3938=1,VALUE(findword(UPPER($F3938),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3,"",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center Question regarding email account sponsorship"]
[{"$f":"addvalues!A3949","v":1},{"$f":"IF($A3949=1,addvalues!B3949)","v":999364},{"$f":"IF($A3949=1,addvalues!F3949)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A3949=1,addvalues!C3949)","v":"Help Desk::Call Center"},{"$f":"IF($A3949=1,addvalues!G3949)","v":"Wants to obtain activation code for Blackberry enterprise server"},"Help Desk::Call Center Wants to obtain activation code for Blackberry enterprise server",{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3949=1,VALUE(findword(UPPER($F3949),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Call Center Wants to obtain activation code for Blackberry enterprise server"]
[{"$f":"addvalues!A3953","v":1},{"$f":"IF($A3953=1,addvalues!B3953)","v":997572},{"$f":"IF($A3953=1,addvalues!F3953)","v":""},{"$f":"IF($A3953=1,addvalues!C3953)","v":"Help Desk::Call Center"},{"$f":"IF($A3953=1,addvalues!G3953)","v":"Helped new student install certificate on Vista laptop"},"Help Desk::Call Center Helped new student install certificate on Vista laptop",{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3953=1,VALUE(findword(UPPER($F3953),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.6666666666666661,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Helped new student install certificate on Vista laptop"]
[{"$f":"addvalues!A3958","v":1},{"$f":"IF($A3958=1,addvalues!B3958)","v":981582},{"$f":"IF($A3958=1,addvalues!F3958)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A3958=1,addvalues!C3958)","v":"Help Desk::Call Center"},{"$f":"IF($A3958=1,addvalues!G3958)","v":"Problems getting certificates in IE"},"Help Desk::Call Center Problems getting certificates in IE",{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3958=1,VALUE(findword(UPPER($F3958),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Problems getting certificates in IE"]
[{"$f":"addvalues!A3966","v":1},{"$f":"IF($A3966=1,addvalues!B3966)","v":982701},{"$f":"IF($A3966=1,addvalues!F3966)","v":"DAPER INTERCOLLEGIATE SPORTS"},{"$f":"IF($A3966=1,addvalues!C3966)","v":"Help Desk::Call Center"},{"$f":"IF($A3966=1,addvalues!G3966)","v":"Forgot password"},"Help Desk::Call Center Forgot password",{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3966=1,VALUE(findword(UPPER($F3966),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center Forgot password"]
[{"$f":"addvalues!A3972","v":1},{"$f":"IF($A3972=1,addvalues!B3972)","v":997790},{"$f":"IF($A3972=1,addvalues!F3972)","v":""},{"$f":"IF($A3972=1,addvalues!C3972)","v":"Help Desk::Call Center"},{"$f":"IF($A3972=1,addvalues!G3972)","v":"Forwarding @mit.edu e-mail to Gmail"},"Help Desk::Call Center Forwarding @mit.edu e-mail to Gmail",{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$6))),\"\")","v":4},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3972=1,VALUE(findword(UPPER($F3972),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Forwarding @mit.edu e-mail to Gmail"]
[{"$f":"addvalues!A3978","v":1},{"$f":"IF($A3978=1,addvalues!B3978)","v":991982},{"$f":"IF($A3978=1,addvalues!F3978)","v":""},{"$f":"IF($A3978=1,addvalues!C3978)","v":"Help Desk::Call Center"},{"$f":"IF($A3978=1,addvalues!G3978)","v":"[istweb] certificates"},"Help Desk::Call Center [istweb] certificates",{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3978=1,VALUE(findword(UPPER($F3978),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center [istweb] certificates"]
[{"$f":"addvalues!A3986","v":1},{"$f":"IF($A3986=1,addvalues!B3986)","v":974275},{"$f":"IF($A3986=1,addvalues!F3986)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A3986=1,addvalues!C3986)","v":"Help Desk::Call Center"},{"$f":"IF($A3986=1,addvalues!G3986)","v":"clients mail on po10 disappeared on friday"},"Help Desk::Call Center clients mail on po10 disappeared on friday",{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3986=1,VALUE(findword(UPPER($F3986),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center clients mail on po10 disappeared on friday"]
[{"$f":"addvalues!A3991","v":1},{"$f":"IF($A3991=1,addvalues!B3991)","v":981613},{"$f":"IF($A3991=1,addvalues!F3991)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A3991=1,addvalues!C3991)","v":"Help Desk::Call Center"},{"$f":"IF($A3991=1,addvalues!G3991)","v":"walked client through getting cert in ie 8"},"Help Desk::Call Center walked client through getting cert in ie 8",{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A3991=1,VALUE(findword(UPPER($F3991),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center walked client through getting cert in ie 8"]
[{"$f":"addvalues!A4003","v":1},{"$f":"IF($A4003=1,addvalues!B4003)","v":998864},{"$f":"IF($A4003=1,addvalues!F4003)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A4003=1,addvalues!C4003)","v":"Help Desk::Call Center"},{"$f":"IF($A4003=1,addvalues!G4003)","v":"client called in with issue downloading tsm for mac"},"Help Desk::Call Center client called in with issue downloading tsm for mac",{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4003=1,VALUE(findword(UPPER($F4003),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.333333333333334,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center client called in with issue downloading tsm for mac"]
[{"$f":"addvalues!A4006","v":1},{"$f":"IF($A4006=1,addvalues!B4006)","v":985693},{"$f":"IF($A4006=1,addvalues!F4006)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A4006=1,addvalues!C4006)","v":"Help Desk::Call Center"},{"$f":"IF($A4006=1,addvalues!G4006)","v":"Strange emails"},"Help Desk::Call Center Strange emails",{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4006=1,VALUE(findword(UPPER($F4006),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Strange emails"]
[{"$f":"addvalues!A4011","v":1},{"$f":"IF($A4011=1,addvalues!B4011)","v":976592},{"$f":"IF($A4011=1,addvalues!F4011)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4011=1,addvalues!C4011)","v":"Help Desk::Call Center"},{"$f":"IF($A4011=1,addvalues!G4011)","v":"client is trying to add exchange calendaring to outlook"},"Help Desk::Call Center client is trying to add exchange calendaring to outlook",{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4011=1,VALUE(findword(UPPER($F4011),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center client is trying to add exchange calendaring to outlook"]
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[{"$f":"addvalues!A4091","v":1},{"$f":"IF($A4091=1,addvalues!B4091)","v":992970},{"$f":"IF($A4091=1,addvalues!F4091)","v":"MUSIC AND THEATER ARTS SECTION"},{"$f":"IF($A4091=1,addvalues!C4091)","v":"Help Desk::Call Center"},{"$f":"IF($A4091=1,addvalues!G4091)","v":"Getting the 10.4.11 \"Network settings have been changed\" bug"},"Help Desk::Call Center Getting the 10.4.11 \"Network settings have been changed\" bug",{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4091=1,VALUE(findword(UPPER($F4091),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Getting the 10.4.11 \"Network settings have been changed\" bug"]
[{"$f":"addvalues!A4092","v":1},{"$f":"IF($A4092=1,addvalues!B4092)","v":986894},{"$f":"IF($A4092=1,addvalues!F4092)","v":"LINCOLN LABORATORY"},{"$f":"IF($A4092=1,addvalues!C4092)","v":"Help Desk::Call Center"},{"$f":"IF($A4092=1,addvalues!G4092)","v":"Question about ATT account discount for MIT staff"},"Help Desk::Call Center Question about ATT account discount for MIT staff",{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4092=1,VALUE(findword(UPPER($F4092),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","telephone","telephone","Help Desk::Call Center Question about ATT account discount for MIT staff"]
[{"$f":"addvalues!A4104","v":1},{"$f":"IF($A4104=1,addvalues!B4104)","v":990272},{"$f":"IF($A4104=1,addvalues!F4104)","v":"Koch Inst - Integrative Cancer Research"},{"$f":"IF($A4104=1,addvalues!C4104)","v":"Help Desk::Call Center"},{"$f":"IF($A4104=1,addvalues!G4104)","v":"network down?"},"Help Desk::Call Center network down?",{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4104=1,VALUE(findword(UPPER($F4104),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center network down?"]
[{"$f":"addvalues!A4111","v":1},{"$f":"IF($A4111=1,addvalues!B4111)","v":998451},{"$f":"IF($A4111=1,addvalues!F4111)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A4111=1,addvalues!C4111)","v":"Help Desk::Call Center"},{"$f":"IF($A4111=1,addvalues!G4111)","v":"Please register the following MAC addresses for DHCP (hostname: HP-ADSMINI.MIT.EDU)"},"Help Desk::Call Center Please register the following MAC addresses for DHCP (hostname: HP-ADSMINI.MIT.EDU)",{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$11))),\"\")","v":1},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4111=1,VALUE(findword(UPPER($F4111),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center Please register the following MAC addresses for DHCP (hostname: HP-ADSMINI.MIT.EDU)"]
[{"$f":"addvalues!A4116","v":1},{"$f":"IF($A4116=1,addvalues!B4116)","v":987642},{"$f":"IF($A4116=1,addvalues!F4116)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A4116=1,addvalues!C4116)","v":"Help Desk::Call Center"},{"$f":"IF($A4116=1,addvalues!G4116)","v":"Recommendations for running 64-bit windows under VMWare"},"Help Desk::Call Center Recommendations for running 64-bit windows under VMWare",{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4116=1,VALUE(findword(UPPER($F4116),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Recommendations for running 64-bit windows under VMWare"]
[{"$f":"addvalues!A4124","v":1},{"$f":"IF($A4124=1,addvalues!B4124)","v":977829},{"$f":"IF($A4124=1,addvalues!F4124)","v":"FRESHMEN"},{"$f":"IF($A4124=1,addvalues!C4124)","v":"Help Desk::Call Center"},{"$f":"IF($A4124=1,addvalues!G4124)","v":"forgot kerb. password"},"Help Desk::Call Center forgot kerb. password",{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4124=1,VALUE(findword(UPPER($F4124),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center forgot kerb. password"]
[{"$f":"addvalues!A4132","v":1},{"$f":"IF($A4132=1,addvalues!B4132)","v":995921},{"$f":"IF($A4132=1,addvalues!F4132)","v":"DEAN FOR STUDENT LIFE-ADMINISTRATION"},{"$f":"IF($A4132=1,addvalues!C4132)","v":"Help Desk::Call Center"},{"$f":"IF($A4132=1,addvalues!G4132)","v":"Visio: Client has questions about permissions"},"Help Desk::Call Center Visio: Client has questions about permissions",{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4132=1,VALUE(findword(UPPER($F4132),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Visio: Client has questions about permissions"]
[{"$f":"addvalues!A4134","v":1},{"$f":"IF($A4134=1,addvalues!B4134)","v":992385},{"$f":"IF($A4134=1,addvalues!F4134)","v":"CENTER FOR INTERNATIONAL STUDIES"},{"$f":"IF($A4134=1,addvalues!C4134)","v":"Help Desk::Call Center"},{"$f":"IF($A4134=1,addvalues!G4134)","v":"Stellar Class Site, Importing"},"Help Desk::Call Center Stellar Class Site, Importing",{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4134=1,VALUE(findword(UPPER($F4134),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Stellar Class Site, Importing"]
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[{"$f":"addvalues!A4165","v":1},{"$f":"IF($A4165=1,addvalues!B4165)","v":998828},{"$f":"IF($A4165=1,addvalues!F4165)","v":"STUDENT FINANCIAL SERVICES"},{"$f":"IF($A4165=1,addvalues!C4165)","v":"Help Desk::Call Center"},{"$f":"IF($A4165=1,addvalues!G4165)","v":"MSWord: Mail Merge via Email"},"Help Desk::Call Center MSWord: Mail Merge via Email",{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4165=1,VALUE(findword(UPPER($F4165),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center MSWord: Mail Merge via Email"]
[{"$f":"addvalues!A4169","v":1},{"$f":"IF($A4169=1,addvalues!B4169)","v":992093},{"$f":"IF($A4169=1,addvalues!F4169)","v":""},{"$f":"IF($A4169=1,addvalues!C4169)","v":"Help Desk::Call Center"},{"$f":"IF($A4169=1,addvalues!G4169)","v":"Microsoft Outlook"},"Help Desk::Call Center Microsoft Outlook",{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4169=1,VALUE(findword(UPPER($F4169),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Microsoft Outlook"]
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[{"$f":"addvalues!A4185","v":1},{"$f":"IF($A4185=1,addvalues!B4185)","v":974166},{"$f":"IF($A4185=1,addvalues!F4185)","v":"CENTER FOR SPACE RESEARCH"},{"$f":"IF($A4185=1,addvalues!C4185)","v":"Help Desk::Call Center"},{"$f":"IF($A4185=1,addvalues!G4185)","v":"Certificate Issue"},"Help Desk::Call Center Certificate Issue",{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4185=1,VALUE(findword(UPPER($F4185),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificate Issue"]
[{"$f":"addvalues!A4188","v":1},{"$f":"IF($A4188=1,addvalues!B4188)","v":976855},{"$f":"IF($A4188=1,addvalues!F4188)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A4188=1,addvalues!C4188)","v":"Help Desk::Call Center"},{"$f":"IF($A4188=1,addvalues!G4188)","v":"Unable to connect to printer"},"Help Desk::Call Center Unable to connect to printer",{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$11))),\"\")","v":2},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4188=1,VALUE(findword(UPPER($F4188),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.333333333333333,"",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center Unable to connect to printer"]
[{"$f":"addvalues!A4197","v":1},{"$f":"IF($A4197=1,addvalues!B4197)","v":995067},{"$f":"IF($A4197=1,addvalues!F4197)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A4197=1,addvalues!C4197)","v":"Help Desk::Call Center"},{"$f":"IF($A4197=1,addvalues!G4197)","v":"register as staff"},"Help Desk::Call Center register as staff",{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4197=1,VALUE(findword(UPPER($F4197),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center register as staff"]
[{"$f":"addvalues!A4202","v":1},{"$f":"IF($A4202=1,addvalues!B4202)","v":990704},{"$f":"IF($A4202=1,addvalues!F4202)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A4202=1,addvalues!C4202)","v":"Help Desk::Call Center"},{"$f":"IF($A4202=1,addvalues!G4202)","v":"usb drive not recognized"},"Help Desk::Call Center usb drive not recognized",{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4202=1,VALUE(findword(UPPER($F4202),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center usb drive not recognized"]
[{"$f":"addvalues!A4210","v":1},{"$f":"IF($A4210=1,addvalues!B4210)","v":988535},{"$f":"IF($A4210=1,addvalues!F4210)","v":"MUSEUM"},{"$f":"IF($A4210=1,addvalues!C4210)","v":"Help Desk::Call Center"},{"$f":"IF($A4210=1,addvalues!G4210)","v":"trouble with safari and certs"},"Help Desk::Call Center trouble with safari and certs",{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4210=1,VALUE(findword(UPPER($F4210),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center trouble with safari and certs"]
[{"$f":"addvalues!A4219","v":1},{"$f":"IF($A4219=1,addvalues!B4219)","v":997015},{"$f":"IF($A4219=1,addvalues!F4219)","v":""},{"$f":"IF($A4219=1,addvalues!C4219)","v":"Help Desk::Call Center"},{"$f":"IF($A4219=1,addvalues!G4219)","v":"asking if there is trouble with po11 this am..."},"Help Desk::Call Center asking if there is trouble with po11 this am...",{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4219=1,VALUE(findword(UPPER($F4219),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center asking if there is trouble with po11 this am..."]
[{"$f":"addvalues!A4222","v":1},{"$f":"IF($A4222=1,addvalues!B4222)","v":997184},{"$f":"IF($A4222=1,addvalues!F4222)","v":""},{"$f":"IF($A4222=1,addvalues!C4222)","v":"Help Desk::Call Center"},{"$f":"IF($A4222=1,addvalues!G4222)","v":"trying to get certs...doesn't have id with him"},"Help Desk::Call Center trying to get certs...doesn't have id with him",{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4222=1,VALUE(findword(UPPER($F4222),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center trying to get certs...doesn't have id with him"]
[{"$f":"addvalues!A4230","v":1},{"$f":"IF($A4230=1,addvalues!B4230)","v":995190},{"$f":"IF($A4230=1,addvalues!F4230)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A4230=1,addvalues!C4230)","v":"Help Desk::Call Center"},{"$f":"IF($A4230=1,addvalues!G4230)","v":"Fwd: Final Reminder: Secure Web Services require MIT personal certificates"},"Help Desk::Call Center Fwd: Final Reminder: Secure Web Services require MIT personal certificates",{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4230=1,VALUE(findword(UPPER($F4230),UPPER(topicStrings!$B$16))),\"\")","v":1},4,11.571428571428571,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Fwd: Final Reminder: Secure Web Services require MIT personal certificates"]
[{"$f":"addvalues!A4238","v":1},{"$f":"IF($A4238=1,addvalues!B4238)","v":979707},{"$f":"IF($A4238=1,addvalues!F4238)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A4238=1,addvalues!C4238)","v":"Help Desk::Call Center"},{"$f":"IF($A4238=1,addvalues!G4238)","v":"I cannot access to my payment data on Websis"},"Help Desk::Call Center I cannot access to my payment data on Websis",{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4238=1,VALUE(findword(UPPER($F4238),UPPER(topicStrings!$B$16))),\"\")","v":1},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Help Desk::Call Center I cannot access to my payment data on Websis"]
[{"$f":"addvalues!A4242","v":1},{"$f":"IF($A4242=1,addvalues!B4242)","v":983407},{"$f":"IF($A4242=1,addvalues!F4242)","v":""},{"$f":"IF($A4242=1,addvalues!C4242)","v":"Help Desk::Call Center"},{"$f":"IF($A4242=1,addvalues!G4242)","v":"expanding hard drive size of vmware fusion"},"Help Desk::Call Center expanding hard drive size of vmware fusion",{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4242=1,VALUE(findword(UPPER($F4242),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6.333333333333333,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center expanding hard drive size of vmware fusion"]
[{"$f":"addvalues!A4250","v":1},{"$f":"IF($A4250=1,addvalues!B4250)","v":992585},{"$f":"IF($A4250=1,addvalues!F4250)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A4250=1,addvalues!C4250)","v":"Help Desk::Call Center"},{"$f":"IF($A4250=1,addvalues!G4250)","v":"Wants web.mit.edu/lebanon/www to point to lebanon.mit.edu"},"Help Desk::Call Center Wants web.mit.edu/lebanon/www to point to lebanon.mit.edu",{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4250=1,VALUE(findword(UPPER($F4250),UPPER(topicStrings!$B$16))),\"\")","v":1},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center Wants web.mit.edu/lebanon/www to point to lebanon.mit.edu"]
[{"$f":"addvalues!A4255","v":1},{"$f":"IF($A4255=1,addvalues!B4255)","v":996093},{"$f":"IF($A4255=1,addvalues!F4255)","v":"MATHEMATICS, DEPARTMENT OF"},{"$f":"IF($A4255=1,addvalues!C4255)","v":"Help Desk::Call Center"},{"$f":"IF($A4255=1,addvalues!G4255)","v":"licence key for X-Win32"},"Help Desk::Call Center licence key for X-Win32",{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4255=1,VALUE(findword(UPPER($F4255),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center licence key for X-Win32"]
[{"$f":"addvalues!A4263","v":1},{"$f":"IF($A4263=1,addvalues!B4263)","v":997794},{"$f":"IF($A4263=1,addvalues!F4263)","v":"PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY"},{"$f":"IF($A4263=1,addvalues!C4263)","v":"Help Desk::Call Center"},{"$f":"IF($A4263=1,addvalues!G4263)","v":"Spam message"},"Help Desk::Call Center Spam message",{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4263=1,VALUE(findword(UPPER($F4263),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Spam message"]
[{"$f":"addvalues!A4273","v":1},{"$f":"IF($A4273=1,addvalues!B4273)","v":996165},{"$f":"IF($A4273=1,addvalues!F4273)","v":""},{"$f":"IF($A4273=1,addvalues!C4273)","v":"Help Desk::Call Center"},{"$f":"IF($A4273=1,addvalues!G4273)","v":"¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿"},"Help Desk::Call Center ¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿",{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4273=1,VALUE(findword(UPPER($F4273),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center ¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿"]
[{"$f":"addvalues!A4275","v":1},{"$f":"IF($A4275=1,addvalues!B4275)","v":974925},{"$f":"IF($A4275=1,addvalues!F4275)","v":"FRANCIS BITTER MAGNET LABORATORY"},{"$f":"IF($A4275=1,addvalues!C4275)","v":"Help Desk::Call Center"},{"$f":"IF($A4275=1,addvalues!G4275)","v":"need help erasing old confidential files from Mac HD"},"Help Desk::Call Center need help erasing old confidential files from Mac HD",{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4275=1,VALUE(findword(UPPER($F4275),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","security","security","Help Desk::Call Center need help erasing old confidential files from Mac HD"]
[{"$f":"addvalues!A4283","v":1},{"$f":"IF($A4283=1,addvalues!B4283)","v":999256},{"$f":"IF($A4283=1,addvalues!F4283)","v":"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES"},{"$f":"IF($A4283=1,addvalues!C4283)","v":"Help Desk::Call Center"},{"$f":"IF($A4283=1,addvalues!G4283)","v":"safari in 10.5 certs walkthrough"},"Help Desk::Call Center safari in 10.5 certs walkthrough",{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4283=1,VALUE(findword(UPPER($F4283),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center safari in 10.5 certs walkthrough"]
[{"$f":"addvalues!A4288","v":1},{"$f":"IF($A4288=1,addvalues!B4288)","v":974806},{"$f":"IF($A4288=1,addvalues!F4288)","v":""},{"$f":"IF($A4288=1,addvalues!C4288)","v":"Help Desk::Call Center"},{"$f":"IF($A4288=1,addvalues!G4288)","v":"Certificate Issue"},"Help Desk::Call Center Certificate Issue",{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4288=1,VALUE(findword(UPPER($F4288),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificate Issue"]
[{"$f":"addvalues!A4296","v":1},{"$f":"IF($A4296=1,addvalues!B4296)","v":984280},{"$f":"IF($A4296=1,addvalues!F4296)","v":""},{"$f":"IF($A4296=1,addvalues!C4296)","v":"Help Desk::Call Center"},{"$f":"IF($A4296=1,addvalues!G4296)","v":"vista needs activation"},"Help Desk::Call Center vista needs activation",{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4296=1,VALUE(findword(UPPER($F4296),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center vista needs activation"]
[{"$f":"addvalues!A4303","v":1},{"$f":"IF($A4303=1,addvalues!B4303)","v":992598},{"$f":"IF($A4303=1,addvalues!F4303)","v":"PROGRAM IN MEDIA ARTS AND SCIENCES"},{"$f":"IF($A4303=1,addvalues!C4303)","v":"Help Desk::Call Center"},{"$f":"IF($A4303=1,addvalues!G4303)","v":"Vista Home not booting properly"},"Help Desk::Call Center Vista Home not booting properly",{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4303=1,VALUE(findword(UPPER($F4303),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Vista Home not booting properly"]
[{"$f":"addvalues!A4308","v":1},{"$f":"IF($A4308=1,addvalues!B4308)","v":998928},{"$f":"IF($A4308=1,addvalues!F4308)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A4308=1,addvalues!C4308)","v":"Help Desk::Call Center"},{"$f":"IF($A4308=1,addvalues!G4308)","v":"Format Mac OS hard drive"},"Help Desk::Call Center Format Mac OS hard drive",{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4308=1,VALUE(findword(UPPER($F4308),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Format Mac OS hard drive"]
[{"$f":"addvalues!A4316","v":1},{"$f":"IF($A4316=1,addvalues!B4316)","v":995100},{"$f":"IF($A4316=1,addvalues!F4316)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A4316=1,addvalues!C4316)","v":"Help Desk::Call Center"},{"$f":"IF($A4316=1,addvalues!G4316)","v":"sharing ical calendars"},"Help Desk::Call Center sharing ical calendars",{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4316=1,VALUE(findword(UPPER($F4316),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center sharing ical calendars"]
[{"$f":"addvalues!A4327","v":1},{"$f":"IF($A4327=1,addvalues!B4327)","v":990969},{"$f":"IF($A4327=1,addvalues!F4327)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A4327=1,addvalues!C4327)","v":"Help Desk::Call Center"},{"$f":"IF($A4327=1,addvalues!G4327)","v":"VirusScan doesn't obey the \"On Access Scanning\" checkbox"},"Help Desk::Call Center VirusScan doesn't obey the \"On Access Scanning\" checkbox",{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4327=1,VALUE(findword(UPPER($F4327),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.666666666666667,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center VirusScan doesn't obey the \"On Access Scanning\" checkbox"]
[{"$f":"addvalues!A4328","v":1},{"$f":"IF($A4328=1,addvalues!B4328)","v":988634},{"$f":"IF($A4328=1,addvalues!F4328)","v":""},{"$f":"IF($A4328=1,addvalues!C4328)","v":"Help Desk::Call Center"},{"$f":"IF($A4328=1,addvalues!G4328)","v":"Safari secure connection cannot be established"},"Help Desk::Call Center Safari secure connection cannot be established",{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4328=1,VALUE(findword(UPPER($F4328),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Safari secure connection cannot be established"]
[{"$f":"addvalues!A4336","v":1},{"$f":"IF($A4336=1,addvalues!B4336)","v":988851},{"$f":"IF($A4336=1,addvalues!F4336)","v":"SCHOOL OF ENGINEERING"},{"$f":"IF($A4336=1,addvalues!C4336)","v":"Help Desk::Call Center"},{"$f":"IF($A4336=1,addvalues!G4336)","v":"Error in Commitments Check"},"Help Desk::Call Center Error in Commitments Check",{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4336=1,VALUE(findword(UPPER($F4336),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Error in Commitments Check"]
[{"$f":"addvalues!A4348","v":1},{"$f":"IF($A4348=1,addvalues!B4348)","v":986746},{"$f":"IF($A4348=1,addvalues!F4348)","v":""},{"$f":"IF($A4348=1,addvalues!C4348)","v":"Help Desk::Call Center"},{"$f":"IF($A4348=1,addvalues!G4348)","v":"Certificates requires cookies"},"Help Desk::Call Center Certificates requires cookies",{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4348=1,VALUE(findword(UPPER($F4348),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificates requires cookies"]
[{"$f":"addvalues!A4350","v":1},{"$f":"IF($A4350=1,addvalues!B4350)","v":985175},{"$f":"IF($A4350=1,addvalues!F4350)","v":""},{"$f":"IF($A4350=1,addvalues!C4350)","v":"Help Desk::Call Center"},{"$f":"IF($A4350=1,addvalues!G4350)","v":"registering for athena account"},"Help Desk::Call Center registering for athena account",{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4350=1,VALUE(findword(UPPER($F4350),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.3333333333333339,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center registering for athena account"]
[{"$f":"addvalues!A4356","v":1},{"$f":"IF($A4356=1,addvalues!B4356)","v":984407},{"$f":"IF($A4356=1,addvalues!F4356)","v":""},{"$f":"IF($A4356=1,addvalues!C4356)","v":"Help Desk::Call Center"},{"$f":"IF($A4356=1,addvalues!G4356)","v":"Vista activation after graduating"},"Help Desk::Call Center Vista activation after graduating",{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4356=1,VALUE(findword(UPPER($F4356),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Vista activation after graduating"]
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[{"$f":"addvalues!A4381","v":1},{"$f":"IF($A4381=1,addvalues!B4381)","v":999051},{"$f":"IF($A4381=1,addvalues!F4381)","v":"MUSEUM"},{"$f":"IF($A4381=1,addvalues!C4381)","v":"Help Desk::Call Center"},{"$f":"IF($A4381=1,addvalues!G4381)","v":"Cannot access parking"},"Help Desk::Call Center Cannot access parking",{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4381=1,VALUE(findword(UPPER($F4381),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center Cannot access parking"]
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[{"$f":"addvalues!A4429","v":1},{"$f":"IF($A4429=1,addvalues!B4429)","v":974150},{"$f":"IF($A4429=1,addvalues!F4429)","v":"PICOWER CENTER FOR LEARNING AND MEMORY"},{"$f":"IF($A4429=1,addvalues!C4429)","v":"Help Desk::Call Center"},{"$f":"IF($A4429=1,addvalues!G4429)","v":"Unable to authenticate to VLAN"},"Help Desk::Call Center Unable to authenticate to VLAN",{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4429=1,VALUE(findword(UPPER($F4429),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","network","network","Help Desk::Call Center Unable to authenticate to VLAN"]
[{"$f":"addvalues!A4433","v":1},{"$f":"IF($A4433=1,addvalues!B4433)","v":995886},{"$f":"IF($A4433=1,addvalues!F4433)","v":"LEGATUM CENTER"},{"$f":"IF($A4433=1,addvalues!C4433)","v":"Help Desk::Call Center"},{"$f":"IF($A4433=1,addvalues!G4433)","v":"Some website images not loading in IE"},"Help Desk::Call Center Some website images not loading in IE",{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4433=1,VALUE(findword(UPPER($F4433),UPPER(topicStrings!$B$16))),\"\")","v":1},2,14,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Some website images not loading in IE"]
[{"$f":"addvalues!A4441","v":1},{"$f":"IF($A4441=1,addvalues!B4441)","v":992538},{"$f":"IF($A4441=1,addvalues!F4441)","v":""},{"$f":"IF($A4441=1,addvalues!C4441)","v":"Help Desk::Call Center"},{"$f":"IF($A4441=1,addvalues!G4441)","v":"Filemaker 5 to Filemaker 10"},"Help Desk::Call Center Filemaker 5 to Filemaker 10",{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4441=1,VALUE(findword(UPPER($F4441),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Filemaker 5 to Filemaker 10"]
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[{"$f":"addvalues!A4454","v":1},{"$f":"IF($A4454=1,addvalues!B4454)","v":980756},{"$f":"IF($A4454=1,addvalues!F4454)","v":"ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF"},{"$f":"IF($A4454=1,addvalues!C4454)","v":"Help Desk::Customercare"},{"$f":"IF($A4454=1,addvalues!G4454)","v":"survey feedback about 977140"},"Help Desk::Customercare survey feedback about 977140",{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4454=1,VALUE(findword(UPPER($F4454),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet",null,"Other","Help Desk::Customercare survey feedback about 977140"]
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[{"$f":"addvalues!A4519","v":1},{"$f":"IF($A4519=1,addvalues!B4519)","v":975349},{"$f":"IF($A4519=1,addvalues!F4519)","v":"RESEARCH LABORATORY OF ELECTRONICS"},{"$f":"IF($A4519=1,addvalues!C4519)","v":"Help Desk::Service Center"},{"$f":"IF($A4519=1,addvalues!G4519)","v":"Hardware failure on T60P"},"Help Desk::Service Center Hardware failure on T60P",{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4519=1,VALUE(findword(UPPER($F4519),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Hardware failure on T60P"]
[{"$f":"addvalues!A4527","v":1},{"$f":"IF($A4527=1,addvalues!B4527)","v":976773},{"$f":"IF($A4527=1,addvalues!F4527)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A4527=1,addvalues!C4527)","v":"Help Desk::Service Center"},{"$f":"IF($A4527=1,addvalues!G4527)","v":"Hardware Service Thinkpad T42p"},"Help Desk::Service Center Hardware Service Thinkpad T42p",{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4527=1,VALUE(findword(UPPER($F4527),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Hardware Service Thinkpad T42p"]
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[{"$f":"addvalues!A4541","v":1},{"$f":"IF($A4541=1,addvalues!B4541)","v":995926},{"$f":"IF($A4541=1,addvalues!F4541)","v":"BRAIN AND COGNITIVE SCIENCES, DEPARTMENT OF"},{"$f":"IF($A4541=1,addvalues!C4541)","v":"Help Desk::Service Center"},{"$f":"IF($A4541=1,addvalues!G4541)","v":"Problem with certs in Safari"},"Help Desk::Service Center Problem with certs in Safari",{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4541=1,VALUE(findword(UPPER($F4541),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Service Center Problem with certs in Safari"]
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[{"$f":"addvalues!A4588","v":1},{"$f":"IF($A4588=1,addvalues!B4588)","v":994645},{"$f":"IF($A4588=1,addvalues!F4588)","v":"MUSIC AND THEATER ARTS SECTION"},{"$f":"IF($A4588=1,addvalues!C4588)","v":"Help Desk::Service Center"},{"$f":"IF($A4588=1,addvalues!G4588)","v":"Possible videocard failure"},"Help Desk::Service Center Possible videocard failure",{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4588=1,VALUE(findword(UPPER($F4588),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Possible videocard failure"]
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[{"$f":"addvalues!A4608","v":1},{"$f":"IF($A4608=1,addvalues!B4608)","v":992193},{"$f":"IF($A4608=1,addvalues!F4608)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A4608=1,addvalues!C4608)","v":"Help Desk::Service Center"},{"$f":"IF($A4608=1,addvalues!G4608)","v":"Imac software programs crashing"},"Help Desk::Service Center Imac software programs crashing",{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4608=1,VALUE(findword(UPPER($F4608),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Service Center Imac software programs crashing"]
[{"$f":"addvalues!A4613","v":1},{"$f":"IF($A4613=1,addvalues!B4613)","v":976098},{"$f":"IF($A4613=1,addvalues!F4613)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A4613=1,addvalues!C4613)","v":"Help Desk::Service Center"},{"$f":"IF($A4613=1,addvalues!G4613)","v":"powerbook g4 with possible fan problems"},"Help Desk::Service Center powerbook g4 with possible fan problems",{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4613=1,VALUE(findword(UPPER($F4613),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center powerbook g4 with possible fan problems"]
[{"$f":"addvalues!A4620","v":1},{"$f":"IF($A4620=1,addvalues!B4620)","v":988911},{"$f":"IF($A4620=1,addvalues!F4620)","v":"URBAN STUDIES & PLANNING, DEPARTMENT OF"},{"$f":"IF($A4620=1,addvalues!C4620)","v":"Help Desk::Service Center"},{"$f":"IF($A4620=1,addvalues!G4620)","v":"IMac hardware service dropoff.  No ethernet connectivity"},"Help Desk::Service Center IMac hardware service dropoff.  No ethernet connectivity",{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$8))),\"\")","v":4},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4620=1,VALUE(findword(UPPER($F4620),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.4285714285714284,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Service Center IMac hardware service dropoff.  No ethernet connectivity"]
[{"$f":"addvalues!A4625","v":1},{"$f":"IF($A4625=1,addvalues!B4625)","v":982935},{"$f":"IF($A4625=1,addvalues!F4625)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A4625=1,addvalues!C4625)","v":"Help Desk::Service Center"},{"$f":"IF($A4625=1,addvalues!G4625)","v":"Screens shows double image"},"Help Desk::Service Center Screens shows double image",{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4625=1,VALUE(findword(UPPER($F4625),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Screens shows double image"]
[{"$f":"addvalues!A4633","v":1},{"$f":"IF($A4633=1,addvalues!B4633)","v":979344},{"$f":"IF($A4633=1,addvalues!F4633)","v":""},{"$f":"IF($A4633=1,addvalues!C4633)","v":"Help Desk::Service Center"},{"$f":"IF($A4633=1,addvalues!G4633)","v":"Certificate aquisition"},"Help Desk::Service Center Certificate aquisition",{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4633=1,VALUE(findword(UPPER($F4633),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.6666666666666661,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Service Center Certificate aquisition"]
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[{"$f":"addvalues!A4703","v":1},{"$f":"IF($A4703=1,addvalues!B4703)","v":977283},{"$f":"IF($A4703=1,addvalues!F4703)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A4703=1,addvalues!C4703)","v":"Help Desk::Service Center"},{"$f":"IF($A4703=1,addvalues!G4703)","v":"Slow machine.  Possible malware or virus problem"},"Help Desk::Service Center Slow machine.  Possible malware or virus problem",{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$12))),\"\")","v":3},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4703=1,VALUE(findword(UPPER($F4703),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8.4,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Service Center Slow machine.  Possible malware or virus problem"]
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[{"$f":"addvalues!A4726","v":1},{"$f":"IF($A4726=1,addvalues!B4726)","v":986545},{"$f":"IF($A4726=1,addvalues!F4726)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4726=1,addvalues!C4726)","v":"Help Desk::Service Center"},{"$f":"IF($A4726=1,addvalues!G4726)","v":"Dell PowerEdge 2950 power supply replacement"},"Help Desk::Service Center Dell PowerEdge 2950 power supply replacement",{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4726=1,VALUE(findword(UPPER($F4726),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell PowerEdge 2950 power supply replacement"]
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[{"$f":"addvalues!A4738","v":1},{"$f":"IF($A4738=1,addvalues!B4738)","v":975933},{"$f":"IF($A4738=1,addvalues!F4738)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A4738=1,addvalues!C4738)","v":"Help Desk::Service Center"},{"$f":"IF($A4738=1,addvalues!G4738)","v":"Intel iMac to be repaired"},"Help Desk::Service Center Intel iMac to be repaired",{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4738=1,VALUE(findword(UPPER($F4738),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Intel iMac to be repaired"]
[{"$f":"addvalues!A4746","v":1},{"$f":"IF($A4746=1,addvalues!B4746)","v":992176},{"$f":"IF($A4746=1,addvalues!F4746)","v":""},{"$f":"IF($A4746=1,addvalues!C4746)","v":"Help Desk::Service Center"},{"$f":"IF($A4746=1,addvalues!G4746)","v":"Thinkpad bootup FAN error"},"Help Desk::Service Center Thinkpad bootup FAN error",{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4746=1,VALUE(findword(UPPER($F4746),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.666666666666667,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Thinkpad bootup FAN error"]
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[{"$f":"addvalues!A4757","v":1},{"$f":"IF($A4757=1,addvalues!B4757)","v":980498},{"$f":"IF($A4757=1,addvalues!F4757)","v":"MUSIC AND THEATER ARTS SECTION"},{"$f":"IF($A4757=1,addvalues!C4757)","v":"Help Desk::Service Center"},{"$f":"IF($A4757=1,addvalues!G4757)","v":"Make Appointment to Check out Loose Bezel casing on MacBook"},"Help Desk::Service Center Make Appointment to Check out Loose Bezel casing on MacBook",{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4757=1,VALUE(findword(UPPER($F4757),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center Make Appointment to Check out Loose Bezel casing on MacBook"]
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[{"$f":"addvalues!A4779","v":1},{"$f":"IF($A4779=1,addvalues!B4779)","v":979531},{"$f":"IF($A4779=1,addvalues!F4779)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A4779=1,addvalues!C4779)","v":"Help Desk::Tether/iPass"},{"$f":"IF($A4779=1,addvalues!G4779)","v":"Form submission from: Request a Tether Account"},"Help Desk::Tether/iPass Form submission from: Request a Tether Account",{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4779=1,VALUE(findword(UPPER($F4779),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.3333333333333335,"",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Tether/iPass Form submission from: Request a Tether Account"]
[{"$f":"addvalues!A4782","v":1},{"$f":"IF($A4782=1,addvalues!B4782)","v":976078},{"$f":"IF($A4782=1,addvalues!F4782)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A4782=1,addvalues!C4782)","v":"Help Desk::Tether/iPass"},{"$f":"IF($A4782=1,addvalues!G4782)","v":"Form submission from: Request a Tether Account"},"Help Desk::Tether/iPass Form submission from: Request a Tether Account",{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4782=1,VALUE(findword(UPPER($F4782),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.3333333333333335,"",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Tether/iPass Form submission from: Request a Tether Account"]
[{"$f":"addvalues!A4791","v":1},{"$f":"IF($A4791=1,addvalues!B4791)","v":985138},{"$f":"IF($A4791=1,addvalues!F4791)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A4791=1,addvalues!C4791)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A4791=1,addvalues!G4791)","v":"Metadata file does not match checksum- Red Hat Enterprise Linux Server release 5.3 (Tikanga)"},"Help Desk::UNIX/Linux Metadata file does not match checksum- Red Hat Enterprise Linux Server release 5.3 (Tikanga)",{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$9))),\"\")","v":2},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4791=1,VALUE(findword(UPPER($F4791),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.666666666666667,"",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::UNIX/Linux Metadata file does not match checksum- Red Hat Enterprise Linux Server release 5.3 (Tikanga)"]
[{"$f":"addvalues!A4799","v":1},{"$f":"IF($A4799=1,addvalues!B4799)","v":993880},{"$f":"IF($A4799=1,addvalues!F4799)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A4799=1,addvalues!C4799)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A4799=1,addvalues!G4799)","v":"Need RHEL4 kernel source"},"Help Desk::UNIX/Linux Need RHEL4 kernel source",{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4799=1,VALUE(findword(UPPER($F4799),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::UNIX/Linux Need RHEL4 kernel source"]
[{"$f":"addvalues!A4804","v":1},{"$f":"IF($A4804=1,addvalues!B4804)","v":995117},{"$f":"IF($A4804=1,addvalues!F4804)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4804=1,addvalues!C4804)","v":"Network::Requests"},{"$f":"IF($A4804=1,addvalues!G4804)","v":"New IP Address Request - 66-251T"},"Network::Requests New IP Address Request - 66-251T",{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4804=1,VALUE(findword(UPPER($F4804),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests New IP Address Request - 66-251T"]
[{"$f":"addvalues!A4811","v":1},{"$f":"IF($A4811=1,addvalues!B4811)","v":997267},{"$f":"IF($A4811=1,addvalues!F4811)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4811=1,addvalues!C4811)","v":"Network::Requests"},{"$f":"IF($A4811=1,addvalues!G4811)","v":"/u1 filesystem and dhcp logs on achilles no longer available"},"Network::Requests /u1 filesystem and dhcp logs on achilles no longer available",{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$8))),\"\")","v":3},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4811=1,VALUE(findword(UPPER($F4811),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests /u1 filesystem and dhcp logs on achilles no longer available"]
[{"$f":"addvalues!A4819","v":1},{"$f":"IF($A4819=1,addvalues!B4819)","v":980882},{"$f":"IF($A4819=1,addvalues!F4819)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A4819=1,addvalues!C4819)","v":"Network::Requests"},{"$f":"IF($A4819=1,addvalues!G4819)","v":"MITPO-SERVER"},"Network::Requests MITPO-SERVER",{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4819=1,VALUE(findword(UPPER($F4819),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests MITPO-SERVER"]
[{"$f":"addvalues!A4824","v":1},{"$f":"IF($A4824=1,addvalues!B4824)","v":985388},{"$f":"IF($A4824=1,addvalues!F4824)","v":""},{"$f":"IF($A4824=1,addvalues!C4824)","v":"Network::Requests"},{"$f":"IF($A4824=1,addvalues!G4824)","v":"dns update for Monday at 10am [skydrop]"},"Network::Requests dns update for Monday at 10am [skydrop]",{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4824=1,VALUE(findword(UPPER($F4824),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests dns update for Monday at 10am [skydrop]"]
[{"$f":"addvalues!A4832","v":1},{"$f":"IF($A4832=1,addvalues!B4832)","v":984295},{"$f":"IF($A4832=1,addvalues!F4832)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4832=1,addvalues!C4832)","v":"Network::Requests"},{"$f":"IF($A4832=1,addvalues!G4832)","v":"IP Address request for W11"},"Network::Requests IP Address request for W11",{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4832=1,VALUE(findword(UPPER($F4832),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests IP Address request for W11"]
[{"$f":"addvalues!A4836","v":1},{"$f":"IF($A4836=1,addvalues!B4836)","v":999390},{"$f":"IF($A4836=1,addvalues!F4836)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4836=1,addvalues!C4836)","v":"Network::Requests"},{"$f":"IF($A4836=1,addvalues!G4836)","v":"DNS update early morning of 9/8 (Tuesday) for paper-pusher"},"Network::Requests DNS update early morning of 9/8 (Tuesday) for paper-pusher",{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4836=1,VALUE(findword(UPPER($F4836),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests DNS update early morning of 9/8 (Tuesday) for paper-pusher"]
[{"$f":"addvalues!A4844","v":1},{"$f":"IF($A4844=1,addvalues!B4844)","v":996216},{"$f":"IF($A4844=1,addvalues!F4844)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4844=1,addvalues!C4844)","v":"Network::Requests"},{"$f":"IF($A4844=1,addvalues!G4844)","v":"RE: IS&T web site is down"},"Network::Requests RE: IS&T web site is down",{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4844=1,VALUE(findword(UPPER($F4844),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Network::Requests RE: IS&T web site is down"]
[{"$f":"addvalues!A4852","v":1},{"$f":"IF($A4852=1,addvalues!B4852)","v":979511},{"$f":"IF($A4852=1,addvalues!F4852)","v":""},{"$f":"IF($A4852=1,addvalues!C4852)","v":"Network::Requests"},{"$f":"IF($A4852=1,addvalues!G4852)","v":"FYI  -  QWEST SCHEDULED FIBER MAINTENANCE NOTIFICATION - 289741 - 08/20/09 01:00 GMT - MIT (SS)"},"Network::Requests FYI  -  QWEST SCHEDULED FIBER MAINTENANCE NOTIFICATION - 289741 - 08/20/09 01:00 GMT - MIT (SS)",{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4852=1,VALUE(findword(UPPER($F4852),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests FYI  -  QWEST SCHEDULED FIBER MAINTENANCE NOTIFICATION - 289741 - 08/20/09 01:00 GMT - MIT (SS)"]
[{"$f":"addvalues!A4857","v":1},{"$f":"IF($A4857=1,addvalues!B4857)","v":998123},{"$f":"IF($A4857=1,addvalues!F4857)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4857=1,addvalues!C4857)","v":"Network::Requests"},{"$f":"IF($A4857=1,addvalues!G4857)","v":"New cron errors from mailman"},"Network::Requests New cron errors from mailman",{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4857=1,VALUE(findword(UPPER($F4857),UPPER(topicStrings!$B$16))),\"\")","v":0},3,5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Network::Requests New cron errors from mailman"]
[{"$f":"addvalues!A4865","v":1},{"$f":"IF($A4865=1,addvalues!B4865)","v":986447},{"$f":"IF($A4865=1,addvalues!F4865)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A4865=1,addvalues!C4865)","v":"Network::Requests"},{"$f":"IF($A4865=1,addvalues!G4865)","v":"problem with wince page?"},"Network::Requests problem with wince page?",{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4865=1,VALUE(findword(UPPER($F4865),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests problem with wince page?"]
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[{"$f":"addvalues!A4877","v":1},{"$f":"IF($A4877=1,addvalues!B4877)","v":974746},{"$f":"IF($A4877=1,addvalues!F4877)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A4877=1,addvalues!C4877)","v":"Network::Requests"},{"$f":"IF($A4877=1,addvalues!G4877)","v":"35-333 internet problem"},"Network::Requests 35-333 internet problem",{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4877=1,VALUE(findword(UPPER($F4877),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests 35-333 internet problem"]
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[{"$f":"addvalues!A4894","v":1},{"$f":"IF($A4894=1,addvalues!B4894)","v":996171},{"$f":"IF($A4894=1,addvalues!F4894)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A4894=1,addvalues!C4894)","v":"Network::Requests"},{"$f":"IF($A4894=1,addvalues!G4894)","v":"IS&T web site is down"},"Network::Requests IS&T web site is down",{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4894=1,VALUE(findword(UPPER($F4894),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Network::Requests IS&T web site is down"]
[{"$f":"addvalues!A4897","v":1},{"$f":"IF($A4897=1,addvalues!B4897)","v":981900},{"$f":"IF($A4897=1,addvalues!F4897)","v":"MIT CARD OFFICE"},{"$f":"IF($A4897=1,addvalues!C4897)","v":"Network::Requests"},{"$f":"IF($A4897=1,addvalues!G4897)","v":"Blocked Emails"},"Network::Requests Blocked Emails",{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4897=1,VALUE(findword(UPPER($F4897),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet",null," not sure yet","Network::Requests Blocked Emails"]
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[{"$f":"addvalues!A4925","v":1},{"$f":"IF($A4925=1,addvalues!B4925)","v":977930},{"$f":"IF($A4925=1,addvalues!F4925)","v":""},{"$f":"IF($A4925=1,addvalues!C4925)","v":"Network::Requests"},{"$f":"IF($A4925=1,addvalues!G4925)","v":"spam quarantine summary not as advertised"},"Network::Requests spam quarantine summary not as advertised",{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4925=1,VALUE(findword(UPPER($F4925),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.3333333333333333,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Network::Requests spam quarantine summary not as advertised"]
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[{"$f":"addvalues!A4938","v":1},{"$f":"IF($A4938=1,addvalues!B4938)","v":1021471},{"$f":"IF($A4938=1,addvalues!F4938)","v":""},{"$f":"IF($A4938=1,addvalues!C4938)","v":"Edtech::Stellar"},{"$f":"IF($A4938=1,addvalues!G4938)","v":"touchstone doesn't log her in. redirects her to previous page"},"Edtech::Stellar touchstone doesn't log her in. redirects her to previous page",{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A4938=1,VALUE(findword(UPPER($F4938),UPPER(topicStrings!$B$16))),\"\")","v":1},3,9.6666666666666661,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Edtech::Stellar touchstone doesn't log her in. redirects her to previous page"]
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[{"$f":"addvalues!A5227","v":1},{"$f":"IF($A5227=1,addvalues!B5227)","v":1004238},{"$f":"IF($A5227=1,addvalues!F5227)","v":""},{"$f":"IF($A5227=1,addvalues!C5227)","v":"Help Desk::Business Help"},{"$f":"IF($A5227=1,addvalues!G5227)","v":"Access to Money Matters tab and Benefits Enrollment"},"Help Desk::Business Help Access to Money Matters tab and Benefits Enrollment",{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5227=1,VALUE(findword(UPPER($F5227),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Access to Money Matters tab and Benefits Enrollment"]
[{"$f":"addvalues!A5235","v":1},{"$f":"IF($A5235=1,addvalues!B5235)","v":1006487},{"$f":"IF($A5235=1,addvalues!F5235)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A5235=1,addvalues!C5235)","v":"Help Desk::Business Help"},{"$f":"IF($A5235=1,addvalues!G5235)","v":"HELP, SAPweb system error for eDACCA access"},"Help Desk::Business Help HELP, SAPweb system error for eDACCA access",{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5235=1,VALUE(findword(UPPER($F5235),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help HELP, SAPweb system error for eDACCA access"]
[{"$f":"addvalues!A5243","v":1},{"$f":"IF($A5243=1,addvalues!B5243)","v":1004377},{"$f":"IF($A5243=1,addvalues!F5243)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A5243=1,addvalues!C5243)","v":"Help Desk::Business Help"},{"$f":"IF($A5243=1,addvalues!G5243)","v":"Network connection issue."},"Help Desk::Business Help Network connection issue.",{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5243=1,VALUE(findword(UPPER($F5243),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.3333333333333335,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Business Help Network connection issue."]
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[{"$f":"addvalues!A5260","v":1},{"$f":"IF($A5260=1,addvalues!B5260)","v":1027635},{"$f":"IF($A5260=1,addvalues!F5260)","v":""},{"$f":"IF($A5260=1,addvalues!C5260)","v":"Help Desk::Business Help"},{"$f":"IF($A5260=1,addvalues!G5260)","v":"Unable to get server  log on screen using Citrix"},"Help Desk::Business Help Unable to get server  log on screen using Citrix",{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5260=1,VALUE(findword(UPPER($F5260),UPPER(topicStrings!$B$16))),\"\")","v":0},5,6.2,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Business Help Unable to get server  log on screen using Citrix"]
[{"$f":"addvalues!A5272","v":1},{"$f":"IF($A5272=1,addvalues!B5272)","v":1000501},{"$f":"IF($A5272=1,addvalues!F5272)","v":"CENTER FOR INTERNATIONAL STUDIES"},{"$f":"IF($A5272=1,addvalues!C5272)","v":"Help Desk::Business Help"},{"$f":"IF($A5272=1,addvalues!G5272)","v":"Vacation Tracker"},"Help Desk::Business Help Vacation Tracker",{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5272=1,VALUE(findword(UPPER($F5272),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Vacation Tracker"]
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[{"$f":"addvalues!A5280","v":1},{"$f":"IF($A5280=1,addvalues!B5280)","v":1021018},{"$f":"IF($A5280=1,addvalues!F5280)","v":"MIT ENERGY INITIATIVE"},{"$f":"IF($A5280=1,addvalues!C5280)","v":"Help Desk::Business Help"},{"$f":"IF($A5280=1,addvalues!G5280)","v":"Would like DTR in the mail"},"Help Desk::Business Help Would like DTR in the mail",{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5280=1,VALUE(findword(UPPER($F5280),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Would like DTR in the mail"]
[{"$f":"addvalues!A5288","v":1},{"$f":"IF($A5288=1,addvalues!B5288)","v":1006135},{"$f":"IF($A5288=1,addvalues!F5288)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A5288=1,addvalues!C5288)","v":"Help Desk::Business Help"},{"$f":"IF($A5288=1,addvalues!G5288)","v":"SAP ISSUE: RFC_ERROR_LOGON_FAILURE"},"Help Desk::Business Help SAP ISSUE: RFC_ERROR_LOGON_FAILURE",{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5288=1,VALUE(findword(UPPER($F5288),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAP ISSUE: RFC_ERROR_LOGON_FAILURE"]
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[{"$f":"addvalues!A5300","v":1},{"$f":"IF($A5300=1,addvalues!B5300)","v":1015224},{"$f":"IF($A5300=1,addvalues!F5300)","v":""},{"$f":"IF($A5300=1,addvalues!C5300)","v":"Help Desk::Business Help"},{"$f":"IF($A5300=1,addvalues!G5300)","v":"Account info"},"Help Desk::Business Help Account info",{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5300=1,VALUE(findword(UPPER($F5300),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5,"",0," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Business Help Account info"]
[{"$f":"addvalues!A5308","v":1},{"$f":"IF($A5308=1,addvalues!B5308)","v":1006607},{"$f":"IF($A5308=1,addvalues!F5308)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A5308=1,addvalues!C5308)","v":"Help Desk::Business Help"},{"$f":"IF($A5308=1,addvalues!G5308)","v":"Needs to have govconnection order shipped to Bates"},"Help Desk::Business Help Needs to have govconnection order shipped to Bates",{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5308=1,VALUE(findword(UPPER($F5308),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Needs to have govconnection order shipped to Bates"]
[{"$f":"addvalues!A5320","v":1},{"$f":"IF($A5320=1,addvalues!B5320)","v":1024909},{"$f":"IF($A5320=1,addvalues!F5320)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5320=1,addvalues!C5320)","v":"Help Desk::Business Help"},{"$f":"IF($A5320=1,addvalues!G5320)","v":"SAPweb locked"},"Help Desk::Business Help SAPweb locked",{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$4))),\"\")","v":3},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5320=1,VALUE(findword(UPPER($F5320),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.75,"",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help SAPweb locked"]
[{"$f":"addvalues!A5326","v":1},{"$f":"IF($A5326=1,addvalues!B5326)","v":1004312},{"$f":"IF($A5326=1,addvalues!F5326)","v":"DEAN FOR STUDENT LIFE-ADMINISTRATION"},{"$f":"IF($A5326=1,addvalues!C5326)","v":"Help Desk::Business Help"},{"$f":"IF($A5326=1,addvalues!G5326)","v":"dsl-grumpy problems printing multiple page invoices from IXOS"},"Help Desk::Business Help dsl-grumpy problems printing multiple page invoices from IXOS",{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$11))),\"\")","v":3},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5326=1,VALUE(findword(UPPER($F5326),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.4,"",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Business Help dsl-grumpy problems printing multiple page invoices from IXOS"]
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[{"$f":"addvalues!A5340","v":1},{"$f":"IF($A5340=1,addvalues!B5340)","v":1006117},{"$f":"IF($A5340=1,addvalues!F5340)","v":"CAREER DEVELOPMENT"},{"$f":"IF($A5340=1,addvalues!C5340)","v":"Help Desk::Business Help"},{"$f":"IF($A5340=1,addvalues!G5340)","v":"Trouble making changes on Employee Self-Service (ESS)"},"Help Desk::Business Help Trouble making changes on Employee Self-Service (ESS)",{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5340=1,VALUE(findword(UPPER($F5340),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Trouble making changes on Employee Self-Service (ESS)"]
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[{"$f":"addvalues!A5381","v":1},{"$f":"IF($A5381=1,addvalues!B5381)","v":1028912},{"$f":"IF($A5381=1,addvalues!F5381)","v":"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"},{"$f":"IF($A5381=1,addvalues!C5381)","v":"Help Desk::Business Help"},{"$f":"IF($A5381=1,addvalues!G5381)","v":"Cancel a Journal Voucher?"},"Help Desk::Business Help Cancel a Journal Voucher?",{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5381=1,VALUE(findword(UPPER($F5381),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Business Help Cancel a Journal Voucher?"]
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[{"$f":"addvalues!A5403","v":1},{"$f":"IF($A5403=1,addvalues!B5403)","v":1027575},{"$f":"IF($A5403=1,addvalues!F5403)","v":"PLASMA SCIENCE AND FUSION CENTER"},{"$f":"IF($A5403=1,addvalues!C5403)","v":"Help Desk::Call Center"},{"$f":"IF($A5403=1,addvalues!G5403)","v":"disable virusscan on-access scan"},"Help Desk::Call Center disable virusscan on-access scan",{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5403=1,VALUE(findword(UPPER($F5403),UPPER(topicStrings!$B$16))),\"\")","v":0},1,11,"Security",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center disable virusscan on-access scan"]
[{"$f":"addvalues!A5413","v":1},{"$f":"IF($A5413=1,addvalues!B5413)","v":1013054},{"$f":"IF($A5413=1,addvalues!F5413)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A5413=1,addvalues!C5413)","v":"Help Desk::Call Center"},{"$f":"IF($A5413=1,addvalues!G5413)","v":"Possible rogue DHCP server"},"Help Desk::Call Center Possible rogue DHCP server",{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5413=1,VALUE(findword(UPPER($F5413),UPPER(topicStrings!$B$16))),\"\")","v":0},3,4.5,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Possible rogue DHCP server"]
[{"$f":"addvalues!A5421","v":1},{"$f":"IF($A5421=1,addvalues!B5421)","v":1020837},{"$f":"IF($A5421=1,addvalues!F5421)","v":"LINCOLN LABORATORY"},{"$f":"IF($A5421=1,addvalues!C5421)","v":"Help Desk::Call Center"},{"$f":"IF($A5421=1,addvalues!G5421)","v":"didn't get mail for vmware license key"},"Help Desk::Call Center didn't get mail for vmware license key",{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5421=1,VALUE(findword(UPPER($F5421),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center didn't get mail for vmware license key"]
[{"$f":"addvalues!A5426","v":1},{"$f":"IF($A5426=1,addvalues!B5426)","v":1018205},{"$f":"IF($A5426=1,addvalues!F5426)","v":"LEGATUM CENTER"},{"$f":"IF($A5426=1,addvalues!C5426)","v":"Help Desk::Call Center"},{"$f":"IF($A5426=1,addvalues!G5426)","v":"Certificates: keychain access Password"},"Help Desk::Call Center Certificates: keychain access Password",{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$14))),\"\")","v":4},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5426=1,VALUE(findword(UPPER($F5426),UPPER(topicStrings!$B$16))),\"\")","v":0},3,10.666666666666666,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificates: keychain access Password"]
[{"$f":"addvalues!A5434","v":1},{"$f":"IF($A5434=1,addvalues!B5434)","v":1007697},{"$f":"IF($A5434=1,addvalues!F5434)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A5434=1,addvalues!C5434)","v":"Help Desk::Call Center"},{"$f":"IF($A5434=1,addvalues!G5434)","v":"direct deposit - failed due to unknown error"},{"$f":"IF(A5434=1,CONCATENATE(D5434,\" \",E5434),\"\")","v":"Help Desk::Call Center direct deposit - failed due to unknown error"},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5434=1,VALUE(findword(UPPER($F5434),UPPER(topicStrings!$B$16))),\"\")","v":0},{"$f":"COUNTIF(G5434:U5434,\">0\")","v":0},{"$f":"IF(V5434>0,(G5434*1+H5434*2+I5434*3+J5434*4+K5434*5+L5434*6+M5434*7+N5434*8+O5434*9+P5434*10+Q5434*11+R5434*12+S5434*13+T5434*14+U5434*15)/SUM(G5434:U5434),0)","v":0},{"$f":"IF(V5434=1,CHOOSE(W5434,\"Email\",\"Network\",\"Hardware\",\"Accounts\",\"Backup\",\"Business\",\"Cluster\",\"OS\",\"Other\",\"Printing\",\"Security\",\"Services\",\"Software\",\"Telephone\",\"Web\"),\"\")","v":""},{"$f":"IF(V5434<1,\"No KeyWords Match\",0)","v":"No KeyWords Match"},{"$f":"IF(G5434>MAX(H5434:U5434),\"Email\",IF(H5434>MAX(I5434:U5434,G5434),\"Network\",IF(I5434>MAX(G5434:H5434,J5434:U5434),\"Hardware\",IF(S5434>MAX(U5434,G5434:R5434),\"Software\",IF(J5434>MAX(K5434:U5434,G5434:I5434),\"Accounts\",IF(K5434>MAX(G5434:J5434,L5434:U5434),\"Backup\",IF(L5434>MAX(G5434:K5434,M5434:U5434),\"Business\",\" not sure yet\")))))))","v":" not sure yet"},{"$f":"IF(M5434>MAX(G5434:L5434,N5434:U5434),\"Cluster\",IF(N5434>MAX(G5434:M5434,O5434:U5434),\"OS\",IF(P5434>MAX(G5434:O5434,Q5434:U5434),\"Printing\",IF(Q5434>MAX(G5434:P5434,R5434:U5434),\"Security\",IF(R5434>MAX(G5434:Q5434,S5434:U5434),\"Services\",IF(U5434>MAX(G5434:T5434),\"Web\",IF(T5434>MAX(G5434:S5434,U5434),\"Telephone\",\" not sure yet\")))))))","v":" not sure yet"},null,null,{"$f":"IF(Z5434=\" not sure yet\",AA5434,Z5434)","v":" not sure yet"},"business","business",{"$f":"F5434","v":"Help Desk::Call Center direct deposit - failed due to unknown error"}]
[{"$f":"addvalues!A5441","v":1},{"$f":"IF($A5441=1,addvalues!B5441)","v":1017151},{"$f":"IF($A5441=1,addvalues!F5441)","v":"MEDIA LABORATORY"},{"$f":"IF($A5441=1,addvalues!C5441)","v":"Help Desk::Call Center"},{"$f":"IF($A5441=1,addvalues!G5441)","v":"can't access ecat3, weird proxy routing [ncs #37300]"},"Help Desk::Call Center can't access ecat3, weird proxy routing [ncs #37300]",{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5441=1,VALUE(findword(UPPER($F5441),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business","business","Business","Help Desk::Call Center can't access ecat3, weird proxy routing [ncs #37300]"]
[{"$f":"addvalues!A5446","v":1},{"$f":"IF($A5446=1,addvalues!B5446)","v":1017106},{"$f":"IF($A5446=1,addvalues!F5446)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A5446=1,addvalues!C5446)","v":"Help Desk::Call Center"},{"$f":"IF($A5446=1,addvalues!G5446)","v":"questions about RT queue configuration"},"Help Desk::Call Center questions about RT queue configuration",{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5446=1,VALUE(findword(UPPER($F5446),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center questions about RT queue configuration"]
[{"$f":"addvalues!A5454","v":1},{"$f":"IF($A5454=1,addvalues!B5454)","v":1009735},{"$f":"IF($A5454=1,addvalues!F5454)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5454=1,addvalues!C5454)","v":"Help Desk::Call Center"},{"$f":"IF($A5454=1,addvalues!G5454)","v":"linux security questions"},"Help Desk::Call Center linux security questions",{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$12))),\"\")","v":1},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5454=1,VALUE(findword(UPPER($F5454),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","security","security","Help Desk::Call Center linux security questions"]
[{"$f":"addvalues!A5457","v":1},{"$f":"IF($A5457=1,addvalues!B5457)","v":1015488},{"$f":"IF($A5457=1,addvalues!F5457)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A5457=1,addvalues!C5457)","v":"Help Desk::Call Center"},{"$f":"IF($A5457=1,addvalues!G5457)","v":"question about getting fax line installed"},"Help Desk::Call Center question about getting fax line installed",{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5457=1,VALUE(findword(UPPER($F5457),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","telephone","telephone","Help Desk::Call Center question about getting fax line installed"]
[{"$f":"addvalues!A5466","v":1},{"$f":"IF($A5466=1,addvalues!B5466)","v":1003523},{"$f":"IF($A5466=1,addvalues!F5466)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A5466=1,addvalues!C5466)","v":"Help Desk::Call Center"},{"$f":"IF($A5466=1,addvalues!G5466)","v":"cannot log into stellar"},"Help Desk::Call Center cannot log into stellar",{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5466=1,VALUE(findword(UPPER($F5466),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center cannot log into stellar"]
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[{"$f":"addvalues!A5479","v":1},{"$f":"IF($A5479=1,addvalues!B5479)","v":1004106},{"$f":"IF($A5479=1,addvalues!F5479)","v":"CENTER FOR TRANSPORTATION & LOGISTICS"},{"$f":"IF($A5479=1,addvalues!C5479)","v":"Help Desk::Call Center"},{"$f":"IF($A5479=1,addvalues!G5479)","v":"request to move to Exchange"},"Help Desk::Call Center request to move to Exchange",{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5479=1,VALUE(findword(UPPER($F5479),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center request to move to Exchange"]
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[{"$f":"addvalues!A5499","v":1},{"$f":"IF($A5499=1,addvalues!B5499)","v":1007489},{"$f":"IF($A5499=1,addvalues!F5499)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A5499=1,addvalues!C5499)","v":"Help Desk::Call Center"},{"$f":"IF($A5499=1,addvalues!G5499)","v":"exchange problem - parent ticket"},"Help Desk::Call Center exchange problem - parent ticket",{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5499=1,VALUE(findword(UPPER($F5499),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center exchange problem - parent ticket"]
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[{"$f":"addvalues!A5527","v":1},{"$f":"IF($A5527=1,addvalues!B5527)","v":1020743},{"$f":"IF($A5527=1,addvalues!F5527)","v":"ADMISSIONS OFFICE"},{"$f":"IF($A5527=1,addvalues!C5527)","v":"Help Desk::Call Center"},{"$f":"IF($A5527=1,addvalues!G5527)","v":"Two more entourage questions"},"Help Desk::Call Center Two more entourage questions",{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5527=1,VALUE(findword(UPPER($F5527),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Two more entourage questions"]
[{"$f":"addvalues!A5532","v":1},{"$f":"IF($A5532=1,addvalues!B5532)","v":1004874},{"$f":"IF($A5532=1,addvalues!F5532)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A5532=1,addvalues!C5532)","v":"Help Desk::Call Center"},{"$f":"IF($A5532=1,addvalues!G5532)","v":"Error while generating personal certificates"},"Help Desk::Call Center Error while generating personal certificates",{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5532=1,VALUE(findword(UPPER($F5532),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Error while generating personal certificates"]
[{"$f":"addvalues!A5542","v":1},{"$f":"IF($A5542=1,addvalues!B5542)","v":1020906},{"$f":"IF($A5542=1,addvalues!F5542)","v":"ADMISSIONS OFFICE"},{"$f":"IF($A5542=1,addvalues!C5542)","v":"Help Desk::Call Center"},{"$f":"IF($A5542=1,addvalues!G5542)","v":"Entourage  Calendar settings"},"Help Desk::Call Center Entourage  Calendar settings",{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5542=1,VALUE(findword(UPPER($F5542),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center Entourage  Calendar settings"]
[{"$f":"addvalues!A5544","v":1},{"$f":"IF($A5544=1,addvalues!B5544)","v":1000710},{"$f":"IF($A5544=1,addvalues!F5544)","v":"COMP SCI & ARTIFICIAL INTELLIGENCE LAB"},{"$f":"IF($A5544=1,addvalues!C5544)","v":"Help Desk::Call Center"},{"$f":"IF($A5544=1,addvalues!G5544)","v":"MIT certificate"},"Help Desk::Call Center MIT certificate",{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5544=1,VALUE(findword(UPPER($F5544),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center MIT certificate"]
[{"$f":"addvalues!A5552","v":1},{"$f":"IF($A5552=1,addvalues!B5552)","v":1012705},{"$f":"IF($A5552=1,addvalues!F5552)","v":""},{"$f":"IF($A5552=1,addvalues!C5552)","v":"Help Desk::Call Center"},{"$f":"IF($A5552=1,addvalues!G5552)","v":"Webmail does not work, only old mail shows"},"Help Desk::Call Center Webmail does not work, only old mail shows",{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5552=1,VALUE(findword(UPPER($F5552),UPPER(topicStrings!$B$16))),\"\")","v":1},2,5.666666666666667,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Webmail does not work, only old mail shows"]
[{"$f":"addvalues!A5560","v":1},{"$f":"IF($A5560=1,addvalues!B5560)","v":1017517},{"$f":"IF($A5560=1,addvalues!F5560)","v":"SEA GRANT COLLEGE PROGRAM"},{"$f":"IF($A5560=1,addvalues!C5560)","v":"Help Desk::Call Center"},{"$f":"IF($A5560=1,addvalues!G5560)","v":"MIT's VPN"},"Help Desk::Call Center MIT's VPN",{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5560=1,VALUE(findword(UPPER($F5560),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center MIT's VPN"]
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[{"$f":"addvalues!A5637","v":1},{"$f":"IF($A5637=1,addvalues!B5637)","v":1000658},{"$f":"IF($A5637=1,addvalues!F5637)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5637=1,addvalues!C5637)","v":"Help Desk::Call Center"},{"$f":"IF($A5637=1,addvalues!G5637)","v":"Outlook issue"},"Help Desk::Call Center Outlook issue",{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5637=1,VALUE(findword(UPPER($F5637),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Outlook issue"]
[{"$f":"addvalues!A5638","v":1},{"$f":"IF($A5638=1,addvalues!B5638)","v":1008584},{"$f":"IF($A5638=1,addvalues!F5638)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5638=1,addvalues!C5638)","v":"Help Desk::Call Center"},{"$f":"IF($A5638=1,addvalues!G5638)","v":"Windows product key"},"Help Desk::Call Center Windows product key",{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5638=1,VALUE(findword(UPPER($F5638),UPPER(topicStrings!$B$16))),\"\")","v":0},2,11.333333333333334,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Windows product key"]
[{"$f":"addvalues!A5650","v":1},{"$f":"IF($A5650=1,addvalues!B5650)","v":1023140},{"$f":"IF($A5650=1,addvalues!F5650)","v":""},{"$f":"IF($A5650=1,addvalues!C5650)","v":"Help Desk::Call Center"},{"$f":"IF($A5650=1,addvalues!G5650)","v":"unable to log into exchange webmail"},"Help Desk::Call Center unable to log into exchange webmail",{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5650=1,VALUE(findword(UPPER($F5650),UPPER(topicStrings!$B$16))),\"\")","v":1},3,4.75,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center unable to log into exchange webmail"]
[{"$f":"addvalues!A5657","v":1},{"$f":"IF($A5657=1,addvalues!B5657)","v":1028628},{"$f":"IF($A5657=1,addvalues!F5657)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5657=1,addvalues!C5657)","v":"Help Desk::Call Center"},{"$f":"IF($A5657=1,addvalues!G5657)","v":"Fwd: mail quota report"},"Help Desk::Call Center Fwd: mail quota report",{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5657=1,VALUE(findword(UPPER($F5657),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Fwd: mail quota report"]
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[{"$f":"addvalues!A5666","v":1},{"$f":"IF($A5666=1,addvalues!B5666)","v":1022140},{"$f":"IF($A5666=1,addvalues!F5666)","v":""},{"$f":"IF($A5666=1,addvalues!C5666)","v":"Help Desk::Call Center"},{"$f":"IF($A5666=1,addvalues!G5666)","v":"called from a video company"},"Help Desk::Call Center called from a video company",{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5666=1,VALUE(findword(UPPER($F5666),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center called from a video company"]
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[{"$f":"addvalues!A5678","v":1},{"$f":"IF($A5678=1,addvalues!B5678)","v":1016541},{"$f":"IF($A5678=1,addvalues!F5678)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A5678=1,addvalues!C5678)","v":"Help Desk::Call Center"},{"$f":"IF($A5678=1,addvalues!G5678)","v":"can students use stellar to sign up for meetings?"},"Help Desk::Call Center can students use stellar to sign up for meetings?",{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5678=1,VALUE(findword(UPPER($F5678),UPPER(topicStrings!$B$16))),\"\")","v":0},1,12,"Services",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center can students use stellar to sign up for meetings?"]
[{"$f":"addvalues!A5690","v":1},{"$f":"IF($A5690=1,addvalues!B5690)","v":1014299},{"$f":"IF($A5690=1,addvalues!F5690)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A5690=1,addvalues!C5690)","v":"Help Desk::Call Center"},{"$f":"IF($A5690=1,addvalues!G5690)","v":"Re: [istweb] Email account expiration"},{"$f":"IF(A5690=1,CONCATENATE(D5690,\" \",E5690),\"\")","v":"Help Desk::Call Center Re: [istweb] Email account expiration"},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5690=1,VALUE(findword(UPPER($F5690),UPPER(topicStrings!$B$16))),\"\")","v":0},{"$f":"COUNTIF(G5690:U5690,\">0\")","v":2},{"$f":"IF(V5690>0,(G5690*1+H5690*2+I5690*3+J5690*4+K5690*5+L5690*6+M5690*7+N5690*8+O5690*9+P5690*10+Q5690*11+R5690*12+S5690*13+T5690*14+U5690*15)/SUM(G5690:U5690),0)","v":2.5},{"$f":"IF(V5690=1,CHOOSE(W5690,\"Email\",\"Network\",\"Hardware\",\"Accounts\",\"Backup\",\"Business\",\"Cluster\",\"OS\",\"Other\",\"Printing\",\"Security\",\"Services\",\"Software\",\"Telephone\",\"Web\"),\"\")","v":""},{"$f":"IF(V5690<1,\"No KeyWords Match\",0)","v":0},{"$f":"IF(G5690>MAX(H5690:U5690),\"Email\",IF(H5690>MAX(I5690:U5690,G5690),\"Network\",IF(I5690>MAX(G5690:H5690,J5690:U5690),\"Hardware\",IF(S5690>MAX(U5690,G5690:R5690),\"Software\",IF(J5690>MAX(K5690:U5690,G5690:I5690),\"Accounts\",IF(K5690>MAX(G5690:J5690,L5690:U5690),\"Backup\",IF(L5690>MAX(G5690:K5690,M5690:U5690),\"Business\",\" not sure yet\")))))))","v":" not sure yet"},{"$f":"IF(M5690>MAX(G5690:L5690,N5690:U5690),\"Cluster\",IF(N5690>MAX(G5690:M5690,O5690:U5690),\"OS\",IF(P5690>MAX(G5690:O5690,Q5690:U5690),\"Printing\",IF(Q5690>MAX(G5690:P5690,R5690:U5690),\"Security\",IF(R5690>MAX(G5690:Q5690,S5690:U5690),\"Services\",IF(U5690>MAX(G5690:T5690),\"Web\",IF(T5690>MAX(G5690:S5690,U5690),\"Telephone\",\" not sure yet\")))))))","v":" not sure yet"},null,null,{"$f":"IF(Z5690=\" not sure yet\",AA5690,Z5690)","v":" not sure yet"},"accounts","accounts",{"$f":"F5690","v":"Help Desk::Call Center Re: [istweb] Email account expiration"}]
[{"$f":"addvalues!A5698","v":1},{"$f":"IF($A5698=1,addvalues!B5698)","v":1018967},{"$f":"IF($A5698=1,addvalues!F5698)","v":""},{"$f":"IF($A5698=1,addvalues!C5698)","v":"Help Desk::Call Center"},{"$f":"IF($A5698=1,addvalues!G5698)","v":"Alumni Email"},"Help Desk::Call Center Alumni Email",{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5698=1,VALUE(findword(UPPER($F5698),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Alumni Email"]
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[{"$f":"addvalues!A5743","v":1},{"$f":"IF($A5743=1,addvalues!B5743)","v":1024183},{"$f":"IF($A5743=1,addvalues!F5743)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A5743=1,addvalues!C5743)","v":"Help Desk::Call Center"},{"$f":"IF($A5743=1,addvalues!G5743)","v":"installing VPN client"},"Help Desk::Call Center installing VPN client",{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5743=1,VALUE(findword(UPPER($F5743),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center installing VPN client"]
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[{"$f":"addvalues!A5763","v":1},{"$f":"IF($A5763=1,addvalues!B5763)","v":1009501},{"$f":"IF($A5763=1,addvalues!F5763)","v":"DEPARTMENT OF FACILITIES"},{"$f":"IF($A5763=1,addvalues!C5763)","v":"Help Desk::Call Center"},{"$f":"IF($A5763=1,addvalues!G5763)","v":"Please register MAC addresses for DHCP (DHCP-HHARRISO.MIT.EDU)"},"Help Desk::Call Center Please register MAC addresses for DHCP (DHCP-HHARRISO.MIT.EDU)",{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5763=1,VALUE(findword(UPPER($F5763),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,{"$f":"IF(V5763=0,IF(AE5763<>\"\",AE5763,\" Need to read this one\"),IF(V5763=1,X5763,IF(AE5763<>\"\",AE5763,AD5763)))","v":"Network"},"Help Desk::Call Center Please register MAC addresses for DHCP (DHCP-HHARRISO.MIT.EDU)"]
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[{"$f":"addvalues!A5776","v":1},{"$f":"IF($A5776=1,addvalues!B5776)","v":1013760},{"$f":"IF($A5776=1,addvalues!F5776)","v":"PROGRAM IN WRITING AND HUMANISTIC STUDIES"},{"$f":"IF($A5776=1,addvalues!C5776)","v":"Help Desk::Call Center"},{"$f":"IF($A5776=1,addvalues!G5776)","v":"Problems with certificates"},"Help Desk::Call Center Problems with certificates",{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5776=1,VALUE(findword(UPPER($F5776),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Problems with certificates"]
[{"$f":"addvalues!A5781","v":1},{"$f":"IF($A5781=1,addvalues!B5781)","v":1028324},{"$f":"IF($A5781=1,addvalues!F5781)","v":""},{"$f":"IF($A5781=1,addvalues!C5781)","v":"Help Desk::Call Center"},{"$f":"IF($A5781=1,addvalues!G5781)","v":"failure to get personal certificate"},"Help Desk::Call Center failure to get personal certificate",{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5781=1,VALUE(findword(UPPER($F5781),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center failure to get personal certificate"]
[{"$f":"addvalues!A5791","v":1},{"$f":"IF($A5791=1,addvalues!B5791)","v":1010538},{"$f":"IF($A5791=1,addvalues!F5791)","v":""},{"$f":"IF($A5791=1,addvalues!C5791)","v":"Help Desk::Call Center"},{"$f":"IF($A5791=1,addvalues!G5791)","v":"MIT account for LL employee"},"Help Desk::Call Center MIT account for LL employee",{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5791=1,VALUE(findword(UPPER($F5791),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center MIT account for LL employee"]
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[{"$f":"addvalues!A5897","v":1},{"$f":"IF($A5897=1,addvalues!B5897)","v":1008270},{"$f":"IF($A5897=1,addvalues!F5897)","v":""},{"$f":"IF($A5897=1,addvalues!C5897)","v":"Help Desk::Call Center"},{"$f":"IF($A5897=1,addvalues!G5897)","v":"email quota"},"Help Desk::Call Center email quota",{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5897=1,VALUE(findword(UPPER($F5897),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center email quota"]
[{"$f":"addvalues!A5902","v":1},{"$f":"IF($A5902=1,addvalues!B5902)","v":1012440},{"$f":"IF($A5902=1,addvalues!F5902)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A5902=1,addvalues!C5902)","v":"Help Desk::Call Center"},{"$f":"IF($A5902=1,addvalues!G5902)","v":"client called with network access problems on an imac"},"Help Desk::Call Center client called with network access problems on an imac",{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5902=1,VALUE(findword(UPPER($F5902),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center client called with network access problems on an imac"]
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[{"$f":"addvalues!A5918","v":1},{"$f":"IF($A5918=1,addvalues!B5918)","v":1003995},{"$f":"IF($A5918=1,addvalues!F5918)","v":""},{"$f":"IF($A5918=1,addvalues!C5918)","v":"Help Desk::Call Center"},{"$f":"IF($A5918=1,addvalues!G5918)","v":"client reports mitsis down"},"Help Desk::Call Center client reports mitsis down",{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5918=1,VALUE(findword(UPPER($F5918),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center client reports mitsis down"]
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[{"$f":"addvalues!A5930","v":1},{"$f":"IF($A5930=1,addvalues!B5930)","v":1013997},{"$f":"IF($A5930=1,addvalues!F5930)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5930=1,addvalues!C5930)","v":"Help Desk::Call Center"},{"$f":"IF($A5930=1,addvalues!G5930)","v":"Dell latitude, case scratches very easily"},"Help Desk::Call Center Dell latitude, case scratches very easily",{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5930=1,VALUE(findword(UPPER($F5930),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center Dell latitude, case scratches very easily"]
[{"$f":"addvalues!A5935","v":1},{"$f":"IF($A5935=1,addvalues!B5935)","v":1001185},{"$f":"IF($A5935=1,addvalues!F5935)","v":""},{"$f":"IF($A5935=1,addvalues!C5935)","v":"Help Desk::Call Center"},{"$f":"IF($A5935=1,addvalues!G5935)","v":"Unable to access some websites with Safari"},"Help Desk::Call Center Unable to access some websites with Safari",{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5935=1,VALUE(findword(UPPER($F5935),UPPER(topicStrings!$B$16))),\"\")","v":1},2,14,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Unable to access some websites with Safari"]
[{"$f":"addvalues!A5943","v":1},{"$f":"IF($A5943=1,addvalues!B5943)","v":1027515},{"$f":"IF($A5943=1,addvalues!F5943)","v":"LIST VISUAL ARTS CENTER"},{"$f":"IF($A5943=1,addvalues!C5943)","v":"Help Desk::Call Center"},{"$f":"IF($A5943=1,addvalues!G5943)","v":"Wireless printer - how to get it onto MIT network"},"Help Desk::Call Center Wireless printer - how to get it onto MIT network",{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$11))),\"\")","v":2},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5943=1,VALUE(findword(UPPER($F5943),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","printing","printing","Help Desk::Call Center Wireless printer - how to get it onto MIT network"]
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[{"$f":"addvalues!A5955","v":1},{"$f":"IF($A5955=1,addvalues!B5955)","v":1004209},{"$f":"IF($A5955=1,addvalues!F5955)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A5955=1,addvalues!C5955)","v":"Help Desk::Call Center"},{"$f":"IF($A5955=1,addvalues!G5955)","v":"asking about email adress"},"Help Desk::Call Center asking about email adress",{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5955=1,VALUE(findword(UPPER($F5955),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,{"$f":"IF(V5955=0,IF(AE5955<>\"\",AE5955,\" Need to read this one\"),IF(V5955=1,X5955,IF(AE5955<>\"\",AE5955,AD5955)))","v":"Email"},"Help Desk::Call Center asking about email adress"]
[{"$f":"addvalues!A5963","v":1},{"$f":"IF($A5963=1,addvalues!B5963)","v":1000993},{"$f":"IF($A5963=1,addvalues!F5963)","v":""},{"$f":"IF($A5963=1,addvalues!C5963)","v":"Help Desk::Call Center"},{"$f":"IF($A5963=1,addvalues!G5963)","v":"It says that my laptop is unable to generate a key when I try to install the personal certificate."},"Help Desk::Call Center It says that my laptop is unable to generate a key when I try to install the personal certificate.",{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5963=1,VALUE(findword(UPPER($F5963),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center It says that my laptop is unable to generate a key when I try to install the personal certificate."]
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[{"$f":"addvalues!A5975","v":1},{"$f":"IF($A5975=1,addvalues!B5975)","v":1001728},{"$f":"IF($A5975=1,addvalues!F5975)","v":""},{"$f":"IF($A5975=1,addvalues!C5975)","v":"Help Desk::Call Center"},{"$f":"IF($A5975=1,addvalues!G5975)","v":"VMware Workstation License"},"Help Desk::Call Center VMware Workstation License",{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5975=1,VALUE(findword(UPPER($F5975),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center VMware Workstation License"]
[{"$f":"addvalues!A5983","v":1},{"$f":"IF($A5983=1,addvalues!B5983)","v":1017936},{"$f":"IF($A5983=1,addvalues!F5983)","v":"OFFICE OF THE PROVOST"},{"$f":"IF($A5983=1,addvalues!C5983)","v":"Help Desk::Call Center"},{"$f":"IF($A5983=1,addvalues!G5983)","v":"VPN download problem"},"Help Desk::Call Center VPN download problem",{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5983=1,VALUE(findword(UPPER($F5983),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center VPN download problem"]
[{"$f":"addvalues!A5995","v":1},{"$f":"IF($A5995=1,addvalues!B5995)","v":1011694},{"$f":"IF($A5995=1,addvalues!F5995)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5995=1,addvalues!C5995)","v":"Help Desk::Call Center"},{"$f":"IF($A5995=1,addvalues!G5995)","v":"internet problem"},"Help Desk::Call Center internet problem",{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5995=1,VALUE(findword(UPPER($F5995),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center internet problem"]
[{"$f":"addvalues!A5997","v":1},{"$f":"IF($A5997=1,addvalues!B5997)","v":1023031},{"$f":"IF($A5997=1,addvalues!F5997)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A5997=1,addvalues!C5997)","v":"Help Desk::Call Center"},{"$f":"IF($A5997=1,addvalues!G5997)","v":"public directory"},"Help Desk::Call Center public directory",{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A5997=1,VALUE(findword(UPPER($F5997),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center public directory"]
[{"$f":"addvalues!A6007","v":1},{"$f":"IF($A6007=1,addvalues!B6007)","v":1006355},{"$f":"IF($A6007=1,addvalues!F6007)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A6007=1,addvalues!C6007)","v":"Help Desk::Call Center"},{"$f":"IF($A6007=1,addvalues!G6007)","v":"Helped client install Certificate on I.E. under Vista"},"Help Desk::Call Center Helped client install Certificate on I.E. under Vista",{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6007=1,VALUE(findword(UPPER($F6007),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Helped client install Certificate on I.E. under Vista"]
[{"$f":"addvalues!A6015","v":1},{"$f":"IF($A6015=1,addvalues!B6015)","v":1006162},{"$f":"IF($A6015=1,addvalues!F6015)","v":"TECHNOLOGY AND POLICY PROGRAM"},{"$f":"IF($A6015=1,addvalues!C6015)","v":"Help Desk::Call Center"},{"$f":"IF($A6015=1,addvalues!G6015)","v":"Help resynchronizing Apple Mail with IMAP server"},"Help Desk::Call Center Help resynchronizing Apple Mail with IMAP server",{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6015=1,VALUE(findword(UPPER($F6015),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.3333333333333335,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Help resynchronizing Apple Mail with IMAP server"]
[{"$f":"addvalues!A6016","v":1},{"$f":"IF($A6016=1,addvalues!B6016)","v":1013894},{"$f":"IF($A6016=1,addvalues!F6016)","v":""},{"$f":"IF($A6016=1,addvalues!C6016)","v":"Help Desk::Call Center"},{"$f":"IF($A6016=1,addvalues!G6016)","v":"Confusion regarding which email address used when creating Collaboration account"},"Help Desk::Call Center Confusion regarding which email address used when creating Collaboration account",{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6016=1,VALUE(findword(UPPER($F6016),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","accounts","accounts","Help Desk::Call Center Confusion regarding which email address used when creating Collaboration account"]
[{"$f":"addvalues!A6026","v":1},{"$f":"IF($A6026=1,addvalues!B6026)","v":1018034},{"$f":"IF($A6026=1,addvalues!F6026)","v":"PROGRAM IN WRITING AND HUMANISTIC STUDIES"},{"$f":"IF($A6026=1,addvalues!C6026)","v":"Help Desk::Call Center"},{"$f":"IF($A6026=1,addvalues!G6026)","v":"Wanted to change the default account in Apple Mail"},"Help Desk::Call Center Wanted to change the default account in Apple Mail",{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6026=1,VALUE(findword(UPPER($F6026),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Wanted to change the default account in Apple Mail"]
[{"$f":"addvalues!A6035","v":1},{"$f":"IF($A6035=1,addvalues!B6035)","v":1020995},{"$f":"IF($A6035=1,addvalues!F6035)","v":"TECHNOLOGY LICENSING OFFICE"},{"$f":"IF($A6035=1,addvalues!C6035)","v":"Help Desk::Call Center"},{"$f":"IF($A6035=1,addvalues!G6035)","v":"Using Web Reporting Services with PDFs and other non-HTML documents"},"Help Desk::Call Center Using Web Reporting Services with PDFs and other non-HTML documents",{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6035=1,VALUE(findword(UPPER($F6035),UPPER(topicStrings!$B$16))),\"\")","v":1},3,13.333333333333334,"",0," not sure yet"," not sure yet",null,null," not sure yet","web","web","Help Desk::Call Center Using Web Reporting Services with PDFs and other non-HTML documents"]
[{"$f":"addvalues!A6036","v":1},{"$f":"IF($A6036=1,addvalues!B6036)","v":1017765},{"$f":"IF($A6036=1,addvalues!F6036)","v":"LIBRARIES"},{"$f":"IF($A6036=1,addvalues!C6036)","v":"Help Desk::Call Center"},{"$f":"IF($A6036=1,addvalues!G6036)","v":"Automatically expanding Outlook subfolders with unread messages"},"Help Desk::Call Center Automatically expanding Outlook subfolders with unread messages",{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6036=1,VALUE(findword(UPPER($F6036),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Automatically expanding Outlook subfolders with unread messages"]
[{"$f":"addvalues!A6048","v":1},{"$f":"IF($A6048=1,addvalues!B6048)","v":1021110},{"$f":"IF($A6048=1,addvalues!F6048)","v":""},{"$f":"IF($A6048=1,addvalues!C6048)","v":"Help Desk::Call Center"},{"$f":"IF($A6048=1,addvalues!G6048)","v":"RIM Outage"},"Help Desk::Call Center RIM Outage",{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6048=1,VALUE(findword(UPPER($F6048),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center RIM Outage"]
[{"$f":"addvalues!A6051","v":1},{"$f":"IF($A6051=1,addvalues!B6051)","v":1024289},{"$f":"IF($A6051=1,addvalues!F6051)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A6051=1,addvalues!C6051)","v":"Help Desk::Call Center"},{"$f":"IF($A6051=1,addvalues!G6051)","v":"New network drop installation"},"Help Desk::Call Center New network drop installation",{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$8))),\"\")","v":3},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6051=1,VALUE(findword(UPPER($F6051),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center New network drop installation"]
[{"$f":"addvalues!A6060","v":1},{"$f":"IF($A6060=1,addvalues!B6060)","v":1027557},{"$f":"IF($A6060=1,addvalues!F6060)","v":"CHEMISTRY, DEPARTMENT OF"},{"$f":"IF($A6060=1,addvalues!C6060)","v":"Help Desk::Call Center"},{"$f":"IF($A6060=1,addvalues!G6060)","v":"Referral to DITR group"},"Help Desk::Call Center Referral to DITR group",{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6060=1,VALUE(findword(UPPER($F6060),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","other","other","Help Desk::Call Center Referral to DITR group"]
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[{"$f":"addvalues!A6121","v":1},{"$f":"IF($A6121=1,addvalues!B6121)","v":1019667},{"$f":"IF($A6121=1,addvalues!F6121)","v":"OPERATIONS RESEARCH CENTER"},{"$f":"IF($A6121=1,addvalues!C6121)","v":"Help Desk::Call Center"},{"$f":"IF($A6121=1,addvalues!G6121)","v":"Adding aliases to hostnames"},"Help Desk::Call Center Adding aliases to hostnames",{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6121=1,VALUE(findword(UPPER($F6121),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center Adding aliases to hostnames"]
[{"$f":"addvalues!A6129","v":1},{"$f":"IF($A6129=1,addvalues!B6129)","v":1014180},{"$f":"IF($A6129=1,addvalues!F6129)","v":""},{"$f":"IF($A6129=1,addvalues!C6129)","v":"Help Desk::Call Center"},{"$f":"IF($A6129=1,addvalues!G6129)","v":"VMWare license key"},"Help Desk::Call Center VMWare license key",{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6129=1,VALUE(findword(UPPER($F6129),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center VMWare license key"]
[{"$f":"addvalues!A6134","v":1},{"$f":"IF($A6134=1,addvalues!B6134)","v":1029162},{"$f":"IF($A6134=1,addvalues!F6134)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A6134=1,addvalues!C6134)","v":"Help Desk::Call Center"},{"$f":"IF($A6134=1,addvalues!G6134)","v":"issue with recurring message on wiki"},"Help Desk::Call Center issue with recurring message on wiki",{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6134=1,VALUE(findword(UPPER($F6134),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center issue with recurring message on wiki"]
[{"$f":"addvalues!A6141","v":1},{"$f":"IF($A6141=1,addvalues!B6141)","v":1001552},{"$f":"IF($A6141=1,addvalues!F6141)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6141=1,addvalues!C6141)","v":"Help Desk::Call Center"},{"$f":"IF($A6141=1,addvalues!G6141)","v":"can't get access to WebSIS"},"Help Desk::Call Center can't get access to WebSIS",{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6141=1,VALUE(findword(UPPER($F6141),UPPER(topicStrings!$B$16))),\"\")","v":1},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::Call Center can't get access to WebSIS"]
[{"$f":"addvalues!A6146","v":1},{"$f":"IF($A6146=1,addvalues!B6146)","v":1002739},{"$f":"IF($A6146=1,addvalues!F6146)","v":"AUDIT DIVISION"},{"$f":"IF($A6146=1,addvalues!C6146)","v":"Help Desk::Call Center"},{"$f":"IF($A6146=1,addvalues!G6146)","v":"Apple mail question"},"Help Desk::Call Center Apple mail question",{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6146=1,VALUE(findword(UPPER($F6146),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Apple mail question"]
[{"$f":"addvalues!A6154","v":1},{"$f":"IF($A6154=1,addvalues!B6154)","v":1003341},{"$f":"IF($A6154=1,addvalues!F6154)","v":"SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES"},{"$f":"IF($A6154=1,addvalues!C6154)","v":"Help Desk::Call Center"},{"$f":"IF($A6154=1,addvalues!G6154)","v":"MAC: Microsoft Word 2004"},"Help Desk::Call Center MAC: Microsoft Word 2004",{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6154=1,VALUE(findword(UPPER($F6154),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center MAC: Microsoft Word 2004"]
[{"$f":"addvalues!A6159","v":1},{"$f":"IF($A6159=1,addvalues!B6159)","v":1014102},{"$f":"IF($A6159=1,addvalues!F6159)","v":""},{"$f":"IF($A6159=1,addvalues!C6159)","v":"Help Desk::Call Center"},{"$f":"IF($A6159=1,addvalues!G6159)","v":"Export Imap email to Gmail"},"Help Desk::Call Center Export Imap email to Gmail",{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6159=1,VALUE(findword(UPPER($F6159),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Export Imap email to Gmail"]
[{"$f":"addvalues!A6166","v":1},{"$f":"IF($A6166=1,addvalues!B6166)","v":1027638},{"$f":"IF($A6166=1,addvalues!F6166)","v":""},{"$f":"IF($A6166=1,addvalues!C6166)","v":"Help Desk::Call Center"},{"$f":"IF($A6166=1,addvalues!G6166)","v":"MIT email address validity"},"Help Desk::Call Center MIT email address validity",{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6166=1,VALUE(findword(UPPER($F6166),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center MIT email address validity"]
[{"$f":"addvalues!A6174","v":1},{"$f":"IF($A6174=1,addvalues!B6174)","v":1007099},{"$f":"IF($A6174=1,addvalues!F6174)","v":""},{"$f":"IF($A6174=1,addvalues!C6174)","v":"Help Desk::Call Center"},{"$f":"IF($A6174=1,addvalues!G6174)","v":"cannot get certificate to work"},"Help Desk::Call Center cannot get certificate to work",{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6174=1,VALUE(findword(UPPER($F6174),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center cannot get certificate to work"]
[{"$f":"addvalues!A6182","v":1},{"$f":"IF($A6182=1,addvalues!B6182)","v":1019531},{"$f":"IF($A6182=1,addvalues!F6182)","v":""},{"$f":"IF($A6182=1,addvalues!C6182)","v":"Help Desk::Call Center"},{"$f":"IF($A6182=1,addvalues!G6182)","v":"Webmail e-mail problem"},"Help Desk::Call Center Webmail e-mail problem",{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6182=1,VALUE(findword(UPPER($F6182),UPPER(topicStrings!$B$16))),\"\")","v":1},2,5.666666666666667,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Webmail e-mail problem"]
[{"$f":"addvalues!A6188","v":1},{"$f":"IF($A6188=1,addvalues!B6188)","v":1018513},{"$f":"IF($A6188=1,addvalues!F6188)","v":""},{"$f":"IF($A6188=1,addvalues!C6188)","v":"Help Desk::Call Center"},{"$f":"IF($A6188=1,addvalues!G6188)","v":"Windows 7"},"Help Desk::Call Center Windows 7",{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6188=1,VALUE(findword(UPPER($F6188),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center Windows 7"]
[{"$f":"addvalues!A6194","v":1},{"$f":"IF($A6194=1,addvalues!B6194)","v":1006671},{"$f":"IF($A6194=1,addvalues!F6194)","v":""},{"$f":"IF($A6194=1,addvalues!C6194)","v":"Help Desk::Call Center"},{"$f":"IF($A6194=1,addvalues!G6194)","v":"unable to register mit computer on the Network"},"Help Desk::Call Center unable to register mit computer on the Network",{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6194=1,VALUE(findword(UPPER($F6194),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center unable to register mit computer on the Network"]
[{"$f":"addvalues!A6199","v":1},{"$f":"IF($A6199=1,addvalues!B6199)","v":1027706},{"$f":"IF($A6199=1,addvalues!F6199)","v":"MATHEMATICS, DEPARTMENT OF"},{"$f":"IF($A6199=1,addvalues!C6199)","v":"Help Desk::Call Center"},{"$f":"IF($A6199=1,addvalues!G6199)","v":"Access Denied when accessing Benefits Enrollment"},"Help Desk::Call Center Access Denied when accessing Benefits Enrollment",{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$4))),\"\")","v":2},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6199=1,VALUE(findword(UPPER($F6199),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center Access Denied when accessing Benefits Enrollment"]
[{"$f":"addvalues!A6207","v":1},{"$f":"IF($A6207=1,addvalues!B6207)","v":1016089},{"$f":"IF($A6207=1,addvalues!F6207)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A6207=1,addvalues!C6207)","v":"Help Desk::Call Center"},{"$f":"IF($A6207=1,addvalues!G6207)","v":"Port for Printer"},"Help Desk::Call Center Port for Printer",{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$11))),\"\")","v":2},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6207=1,VALUE(findword(UPPER($F6207),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.6666666666666661,"",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center Port for Printer"]
[{"$f":"addvalues!A6213","v":1},{"$f":"IF($A6213=1,addvalues!B6213)","v":1000271},{"$f":"IF($A6213=1,addvalues!F6213)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6213=1,addvalues!C6213)","v":"Help Desk::Call Center"},{"$f":"IF($A6213=1,addvalues!G6213)","v":"wireless network connection problem"},"Help Desk::Call Center wireless network connection problem",{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$8))),\"\")","v":3},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6213=1,VALUE(findword(UPPER($F6213),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center wireless network connection problem"]
[{"$f":"addvalues!A6219","v":1},{"$f":"IF($A6219=1,addvalues!B6219)","v":1007548},{"$f":"IF($A6219=1,addvalues!F6219)","v":"HUMAN RESOURCES DEPARTMENT"},{"$f":"IF($A6219=1,addvalues!C6219)","v":"Help Desk::Call Center"},{"$f":"IF($A6219=1,addvalues!G6219)","v":"cannot log in to exchange"},"Help Desk::Call Center cannot log in to exchange",{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6219=1,VALUE(findword(UPPER($F6219),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center cannot log in to exchange"]
[{"$f":"addvalues!A6227","v":1},{"$f":"IF($A6227=1,addvalues!B6227)","v":1007321},{"$f":"IF($A6227=1,addvalues!F6227)","v":"STUDENT FINANCIAL SERVICES"},{"$f":"IF($A6227=1,addvalues!C6227)","v":"Help Desk::Call Center"},{"$f":"IF($A6227=1,addvalues!G6227)","v":"Printer cannot delete job"},"Help Desk::Call Center Printer cannot delete job",{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$11))),\"\")","v":2},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6227=1,VALUE(findword(UPPER($F6227),UPPER(topicStrings!$B$16))),\"\")","v":0},1,10,"Printing",0," not sure yet","Printing",null,null,"Printing",null,"Printing","Help Desk::Call Center Printer cannot delete job"]
[{"$f":"addvalues!A6232","v":1},{"$f":"IF($A6232=1,addvalues!B6232)","v":1028592},{"$f":"IF($A6232=1,addvalues!F6232)","v":""},{"$f":"IF($A6232=1,addvalues!C6232)","v":"Help Desk::Call Center"},{"$f":"IF($A6232=1,addvalues!G6232)","v":"Client cannot drag attachments from mail to desktop"},"Help Desk::Call Center Client cannot drag attachments from mail to desktop",{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6232=1,VALUE(findword(UPPER($F6232),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Client cannot drag attachments from mail to desktop"]
[{"$f":"addvalues!A6242","v":1},{"$f":"IF($A6242=1,addvalues!B6242)","v":1025790},{"$f":"IF($A6242=1,addvalues!F6242)","v":"FOREIGN LANGUAGES & LITERATURES SECTION"},{"$f":"IF($A6242=1,addvalues!C6242)","v":"Help Desk::Call Center"},{"$f":"IF($A6242=1,addvalues!G6242)","v":"1/4 of emails are duplicates"},"Help Desk::Call Center 1/4 of emails are duplicates",{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6242=1,VALUE(findword(UPPER($F6242),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center 1/4 of emails are duplicates"]
[{"$f":"addvalues!A6247","v":1},{"$f":"IF($A6247=1,addvalues!B6247)","v":1007748},{"$f":"IF($A6247=1,addvalues!F6247)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6247=1,addvalues!C6247)","v":"Help Desk::Call Center"},{"$f":"IF($A6247=1,addvalues!G6247)","v":"needs payroll address changed -- resolve if 3 days go by"},"Help Desk::Call Center needs payroll address changed -- resolve if 3 days go by",{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6247=1,VALUE(findword(UPPER($F6247),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center needs payroll address changed -- resolve if 3 days go by"]
[{"$f":"addvalues!A6252","v":1},{"$f":"IF($A6252=1,addvalues!B6252)","v":1015657},{"$f":"IF($A6252=1,addvalues!F6252)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6252=1,addvalues!C6252)","v":"Help Desk::Call Center"},{"$f":"IF($A6252=1,addvalues!G6252)","v":"unable to delete messages while using iPhone"},"Help Desk::Call Center unable to delete messages while using iPhone",{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6252=1,VALUE(findword(UPPER($F6252),UPPER(topicStrings!$B$16))),\"\")","v":0},3,2.25,"",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Call Center unable to delete messages while using iPhone"]
[{"$f":"addvalues!A6260","v":1},{"$f":"IF($A6260=1,addvalues!B6260)","v":1002674},{"$f":"IF($A6260=1,addvalues!F6260)","v":""},{"$f":"IF($A6260=1,addvalues!C6260)","v":"Help Desk::Call Center"},{"$f":"IF($A6260=1,addvalues!G6260)","v":"create folder on Apple Server ( best effort )"},"Help Desk::Call Center create folder on Apple Server ( best effort )",{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6260=1,VALUE(findword(UPPER($F6260),UPPER(topicStrings!$B$16))),\"\")","v":0},1,8,"OS",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Call Center create folder on Apple Server ( best effort )"]
[{"$f":"addvalues!A6267","v":1},{"$f":"IF($A6267=1,addvalues!B6267)","v":1012454},{"$f":"IF($A6267=1,addvalues!F6267)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6267=1,addvalues!C6267)","v":"Help Desk::Call Center"},{"$f":"IF($A6267=1,addvalues!G6267)","v":"Setting up nested Moira lists"},"Help Desk::Call Center Setting up nested Moira lists",{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6267=1,VALUE(findword(UPPER($F6267),UPPER(topicStrings!$B$16))),\"\")","v":0},1,4,"Accounts",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Call Center Setting up nested Moira lists"]
[{"$f":"addvalues!A6272","v":1},{"$f":"IF($A6272=1,addvalues!B6272)","v":1006405},{"$f":"IF($A6272=1,addvalues!F6272)","v":"LIBRARIES"},{"$f":"IF($A6272=1,addvalues!C6272)","v":"Help Desk::Call Center"},{"$f":"IF($A6272=1,addvalues!G6272)","v":"mail server not relaying executables"},"Help Desk::Call Center mail server not relaying executables",{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6272=1,VALUE(findword(UPPER($F6272),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center mail server not relaying executables"]
[{"$f":"addvalues!A6280","v":1},{"$f":"IF($A6280=1,addvalues!B6280)","v":1022046},{"$f":"IF($A6280=1,addvalues!F6280)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A6280=1,addvalues!C6280)","v":"Help Desk::Call Center"},{"$f":"IF($A6280=1,addvalues!G6280)","v":"client having probs getting personal certs"},"Help Desk::Call Center client having probs getting personal certs",{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6280=1,VALUE(findword(UPPER($F6280),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center client having probs getting personal certs"]
[{"$f":"addvalues!A6292","v":1},{"$f":"IF($A6292=1,addvalues!B6292)","v":1028737},{"$f":"IF($A6292=1,addvalues!F6292)","v":"STUDENT LIFE PROGRAMS"},{"$f":"IF($A6292=1,addvalues!C6292)","v":"Help Desk::Call Center"},{"$f":"IF($A6292=1,addvalues!G6292)","v":"client seeks perm dhcp reg for affilaite"},"Help Desk::Call Center client seeks perm dhcp reg for affilaite",{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6292=1,VALUE(findword(UPPER($F6292),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center client seeks perm dhcp reg for affilaite"]
[{"$f":"addvalues!A6296","v":1},{"$f":"IF($A6296=1,addvalues!B6296)","v":1025865},{"$f":"IF($A6296=1,addvalues!F6296)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A6296=1,addvalues!C6296)","v":"Help Desk::Call Center"},{"$f":"IF($A6296=1,addvalues!G6296)","v":"client asks if there was a known prob with exchange over the weekend"},"Help Desk::Call Center client asks if there was a known prob with exchange over the weekend",{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6296=1,VALUE(findword(UPPER($F6296),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center client asks if there was a known prob with exchange over the weekend"]
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[{"$f":"addvalues!A6353","v":1},{"$f":"IF($A6353=1,addvalues!B6353)","v":1013822},{"$f":"IF($A6353=1,addvalues!F6353)","v":"OPERATIONS RESEARCH CENTER"},{"$f":"IF($A6353=1,addvalues!C6353)","v":"Help Desk::Call Center"},{"$f":"IF($A6353=1,addvalues!G6353)","v":"Had some TSM questions"},"Help Desk::Call Center Had some TSM questions",{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$3))),\"\")","v":1},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6353=1,VALUE(findword(UPPER($F6353),UPPER(topicStrings!$B$16))),\"\")","v":0},1,5,"Backup",0,"Backup"," not sure yet",null,null,"Backup",null,"Backup","Help Desk::Call Center Had some TSM questions"]
[{"$f":"addvalues!A6365","v":1},{"$f":"IF($A6365=1,addvalues!B6365)","v":1006504},{"$f":"IF($A6365=1,addvalues!F6365)","v":"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6365=1,addvalues!C6365)","v":"Help Desk::Call Center"},{"$f":"IF($A6365=1,addvalues!G6365)","v":"trying to place order no certs"},"Help Desk::Call Center trying to place order no certs",{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6365=1,VALUE(findword(UPPER($F6365),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center trying to place order no certs"]
[{"$f":"addvalues!A6373","v":1},{"$f":"IF($A6373=1,addvalues!B6373)","v":1009454},{"$f":"IF($A6373=1,addvalues!F6373)","v":""},{"$f":"IF($A6373=1,addvalues!C6373)","v":"Help Desk::Call Center"},{"$f":"IF($A6373=1,addvalues!G6373)","v":"VirusScan Enterprise 8.5i for Windows  Patch 8????"},"Help Desk::Call Center VirusScan Enterprise 8.5i for Windows  Patch 8????",{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6373=1,VALUE(findword(UPPER($F6373),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center VirusScan Enterprise 8.5i for Windows  Patch 8????"]
[{"$f":"addvalues!A6379","v":1},{"$f":"IF($A6379=1,addvalues!B6379)","v":1002812},{"$f":"IF($A6379=1,addvalues!F6379)","v":""},{"$f":"IF($A6379=1,addvalues!C6379)","v":"Help Desk::Call Center"},{"$f":"IF($A6379=1,addvalues!G6379)","v":"new grad  student trouble with certs"},"Help Desk::Call Center new grad  student trouble with certs",{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6379=1,VALUE(findword(UPPER($F6379),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center new grad  student trouble with certs"]
[{"$f":"addvalues!A6385","v":1},{"$f":"IF($A6385=1,addvalues!B6385)","v":1013863},{"$f":"IF($A6385=1,addvalues!F6385)","v":"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY"},{"$f":"IF($A6385=1,addvalues!C6385)","v":"Help Desk::Call Center"},{"$f":"IF($A6385=1,addvalues!G6385)","v":"virus possible?"},"Help Desk::Call Center virus possible?",{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$12))),\"\")","v":2},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6385=1,VALUE(findword(UPPER($F6385),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.3333333333333339,"",0," not sure yet","Security",null,null,"Security",null,"Security","Help Desk::Call Center virus possible?"]
[{"$f":"addvalues!A6393","v":1},{"$f":"IF($A6393=1,addvalues!B6393)","v":1007835},{"$f":"IF($A6393=1,addvalues!F6393)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A6393=1,addvalues!C6393)","v":"Help Desk::Call Center"},{"$f":"IF($A6393=1,addvalues!G6393)","v":"port 25 is blocked."},"Help Desk::Call Center port 25 is blocked.",{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6393=1,VALUE(findword(UPPER($F6393),UPPER(topicStrings!$B$16))),\"\")","v":0},1,6,"Business",0,"Business"," not sure yet",null,null,"Business",null,"Business","Help Desk::Call Center port 25 is blocked."]
[{"$f":"addvalues!A6398","v":1},{"$f":"IF($A6398=1,addvalues!B6398)","v":1001601},{"$f":"IF($A6398=1,addvalues!F6398)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A6398=1,addvalues!C6398)","v":"Help Desk::Call Center"},{"$f":"IF($A6398=1,addvalues!G6398)","v":"Certificate for web.mit.edu has expired"},"Help Desk::Call Center Certificate for web.mit.edu has expired",{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6398=1,VALUE(findword(UPPER($F6398),UPPER(topicStrings!$B$16))),\"\")","v":1},2,13.666666666666666,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Certificate for web.mit.edu has expired"]
[{"$f":"addvalues!A6404","v":1},{"$f":"IF($A6404=1,addvalues!B6404)","v":1004369},{"$f":"IF($A6404=1,addvalues!F6404)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A6404=1,addvalues!C6404)","v":"Help Desk::Call Center"},{"$f":"IF($A6404=1,addvalues!G6404)","v":"certificate problem"},"Help Desk::Call Center certificate problem",{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6404=1,VALUE(findword(UPPER($F6404),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center certificate problem"]
[{"$f":"addvalues!A6413","v":1},{"$f":"IF($A6413=1,addvalues!B6413)","v":1020353},{"$f":"IF($A6413=1,addvalues!F6413)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A6413=1,addvalues!C6413)","v":"Help Desk::Call Center"},{"$f":"IF($A6413=1,addvalues!G6413)","v":"Wikis guest accounts"},"Help Desk::Call Center Wikis guest accounts",{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6413=1,VALUE(findword(UPPER($F6413),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","accounts","accounts","Help Desk::Call Center Wikis guest accounts"]
[{"$f":"addvalues!A6418","v":1},{"$f":"IF($A6418=1,addvalues!B6418)","v":1027484},{"$f":"IF($A6418=1,addvalues!F6418)","v":""},{"$f":"IF($A6418=1,addvalues!C6418)","v":"Help Desk::Call Center"},{"$f":"IF($A6418=1,addvalues!G6418)","v":"exchange quota and other question"},"Help Desk::Call Center exchange quota and other question",{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6418=1,VALUE(findword(UPPER($F6418),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center exchange quota and other question"]
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[{"$f":"addvalues!A6433","v":1},{"$f":"IF($A6433=1,addvalues!B6433)","v":1000776},{"$f":"IF($A6433=1,addvalues!F6433)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A6433=1,addvalues!C6433)","v":"Help Desk::Call Center"},{"$f":"IF($A6433=1,addvalues!G6433)","v":"Getting started with athena. file transfer"},"Help Desk::Call Center Getting started with athena. file transfer",{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6433=1,VALUE(findword(UPPER($F6433),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8.6666666666666661,"",0," not sure yet","Services",null,null,"Services",null,"Services","Help Desk::Call Center Getting started with athena. file transfer"]
[{"$f":"addvalues!A6438","v":1},{"$f":"IF($A6438=1,addvalues!B6438)","v":1000334},{"$f":"IF($A6438=1,addvalues!F6438)","v":"MIT ENERGY INITIATIVE"},{"$f":"IF($A6438=1,addvalues!C6438)","v":"Help Desk::Call Center"},{"$f":"IF($A6438=1,addvalues!G6438)","v":"Cannot print webpages in Firefox"},"Help Desk::Call Center Cannot print webpages in Firefox",{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$11))),\"\")","v":1},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6438=1,VALUE(findword(UPPER($F6438),UPPER(topicStrings!$B$16))),\"\")","v":1},3,12.666666666666666,"",0," not sure yet"," not sure yet",null,null," not sure yet","printing","printing","Help Desk::Call Center Cannot print webpages in Firefox"]
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[{"$f":"addvalues!A6451","v":1},{"$f":"IF($A6451=1,addvalues!B6451)","v":1029237},{"$f":"IF($A6451=1,addvalues!F6451)","v":""},{"$f":"IF($A6451=1,addvalues!C6451)","v":"Help Desk::Call Center"},{"$f":"IF($A6451=1,addvalues!G6451)","v":"problems with his kerberos principal"},"Help Desk::Call Center problems with his kerberos principal",{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6451=1,VALUE(findword(UPPER($F6451),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center problems with his kerberos principal"]
[{"$f":"addvalues!A6458","v":1},{"$f":"IF($A6458=1,addvalues!B6458)","v":1008989},{"$f":"IF($A6458=1,addvalues!F6458)","v":"FRESHMEN"},{"$f":"IF($A6458=1,addvalues!C6458)","v":"Help Desk::Call Center"},{"$f":"IF($A6458=1,addvalues!G6458)","v":"Forwarding Exchange to GMail"},"Help Desk::Call Center Forwarding Exchange to GMail",{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$6))),\"\")","v":4},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6458=1,VALUE(findword(UPPER($F6458),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Forwarding Exchange to GMail"]
[{"$f":"addvalues!A6463","v":1},{"$f":"IF($A6463=1,addvalues!B6463)","v":1000718},{"$f":"IF($A6463=1,addvalues!F6463)","v":"ADMINISTRATIVE SERVICES:CHEM E/M S & E"},{"$f":"IF($A6463=1,addvalues!C6463)","v":"Help Desk::Call Center"},{"$f":"IF($A6463=1,addvalues!G6463)","v":"Mail delays"},"Help Desk::Call Center Mail delays",{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6463=1,VALUE(findword(UPPER($F6463),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Mail delays"]
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[{"$f":"addvalues!A6487","v":1},{"$f":"IF($A6487=1,addvalues!B6487)","v":1004374},{"$f":"IF($A6487=1,addvalues!F6487)","v":"VICE PRESIDENT FOR FINANCE"},{"$f":"IF($A6487=1,addvalues!C6487)","v":"Help Desk::Call Center"},{"$f":"IF($A6487=1,addvalues!G6487)","v":"messed up her excel display settings"},"Help Desk::Call Center messed up her excel display settings",{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6487=1,VALUE(findword(UPPER($F6487),UPPER(topicStrings!$B$16))),\"\")","v":0},2,8,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center messed up her excel display settings"]
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[{"$f":"addvalues!A6524","v":1},{"$f":"IF($A6524=1,addvalues!B6524)","v":1025813},{"$f":"IF($A6524=1,addvalues!F6524)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A6524=1,addvalues!C6524)","v":"Help Desk::Call Center"},{"$f":"IF($A6524=1,addvalues!G6524)","v":"IMAP Inbox Duplicate Issue"},"Help Desk::Call Center IMAP Inbox Duplicate Issue",{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6524=1,VALUE(findword(UPPER($F6524),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center IMAP Inbox Duplicate Issue"]
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[{"$f":"addvalues!A6569","v":1},{"$f":"IF($A6569=1,addvalues!B6569)","v":1013736},{"$f":"IF($A6569=1,addvalues!F6569)","v":"MCGOVERN INSTITUTE FOR BRAIN RESEARCH"},{"$f":"IF($A6569=1,addvalues!C6569)","v":"Help Desk::Call Center"},{"$f":"IF($A6569=1,addvalues!G6569)","v":"FW: Your message to AJ.Schrauth awaits moderator approval"},"Help Desk::Call Center FW: Your message to AJ.Schrauth awaits moderator approval",{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6569=1,VALUE(findword(UPPER($F6569),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center FW: Your message to AJ.Schrauth awaits moderator approval"]
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[{"$f":"addvalues!A6620","v":1},{"$f":"IF($A6620=1,addvalues!B6620)","v":1002213},{"$f":"IF($A6620=1,addvalues!F6620)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A6620=1,addvalues!C6620)","v":"Help Desk::Call Center"},{"$f":"IF($A6620=1,addvalues!G6620)","v":"MS Office Reinstallation"},"Help Desk::Call Center MS Office Reinstallation",{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6620=1,VALUE(findword(UPPER($F6620),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center MS Office Reinstallation"]
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[{"$f":"addvalues!A6630","v":1},{"$f":"IF($A6630=1,addvalues!B6630)","v":1015706},{"$f":"IF($A6630=1,addvalues!F6630)","v":""},{"$f":"IF($A6630=1,addvalues!C6630)","v":"Help Desk::Call Center"},{"$f":"IF($A6630=1,addvalues!G6630)","v":"unable to log into Webmail, wrong username"},"Help Desk::Call Center unable to log into Webmail, wrong username",{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6630=1,VALUE(findword(UPPER($F6630),UPPER(topicStrings!$B$16))),\"\")","v":1},3,6,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Call Center unable to log into Webmail, wrong username"]
[{"$f":"addvalues!A6638","v":1},{"$f":"IF($A6638=1,addvalues!B6638)","v":1007628},{"$f":"IF($A6638=1,addvalues!F6638)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A6638=1,addvalues!C6638)","v":"Help Desk::Call Center"},{"$f":"IF($A6638=1,addvalues!G6638)","v":"trouble with Exchange email this morning"},"Help Desk::Call Center trouble with Exchange email this morning",{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$6))),\"\")","v":2},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6638=1,VALUE(findword(UPPER($F6638),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center trouble with Exchange email this morning"]
[{"$f":"addvalues!A6649","v":1},{"$f":"IF($A6649=1,addvalues!B6649)","v":1009532},{"$f":"IF($A6649=1,addvalues!F6649)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6649=1,addvalues!C6649)","v":"Help Desk::Call Center"},{"$f":"IF($A6649=1,addvalues!G6649)","v":"Dell optiplex GX 620 doesn't boot"},"Help Desk::Call Center Dell optiplex GX 620 doesn't boot",{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6649=1,VALUE(findword(UPPER($F6649),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Call Center Dell optiplex GX 620 doesn't boot"]
[{"$f":"addvalues!A6650","v":1},{"$f":"IF($A6650=1,addvalues!B6650)","v":1001390},{"$f":"IF($A6650=1,addvalues!F6650)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A6650=1,addvalues!C6650)","v":"Help Desk::Call Center"},{"$f":"IF($A6650=1,addvalues!G6650)","v":"jack activation, static IP questions"},"Help Desk::Call Center jack activation, static IP questions",{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6650=1,VALUE(findword(UPPER($F6650),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Call Center jack activation, static IP questions"]
[{"$f":"addvalues!A6662","v":1},{"$f":"IF($A6662=1,addvalues!B6662)","v":1007569},{"$f":"IF($A6662=1,addvalues!F6662)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A6662=1,addvalues!C6662)","v":"Help Desk::Call Center"},{"$f":"IF($A6662=1,addvalues!G6662)","v":"trouble when configuring MIT IMAP email account in Outlook 2007"},"Help Desk::Call Center trouble when configuring MIT IMAP email account in Outlook 2007",{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$6))),\"\")","v":3},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6662=1,VALUE(findword(UPPER($F6662),UPPER(topicStrings!$B$16))),\"\")","v":0},2,1.75,"",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center trouble when configuring MIT IMAP email account in Outlook 2007"]
[{"$f":"addvalues!A6670","v":1},{"$f":"IF($A6670=1,addvalues!B6670)","v":1004065},{"$f":"IF($A6670=1,addvalues!F6670)","v":"NUCLEAR SCIENCE AND ENGINEERING"},{"$f":"IF($A6670=1,addvalues!C6670)","v":"Help Desk::Call Center"},{"$f":"IF($A6670=1,addvalues!G6670)","v":"Word questions"},"Help Desk::Call Center Word questions",{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6670=1,VALUE(findword(UPPER($F6670),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center Word questions"]
[{"$f":"addvalues!A6674","v":1},{"$f":"IF($A6674=1,addvalues!B6674)","v":1028571},{"$f":"IF($A6674=1,addvalues!F6674)","v":""},{"$f":"IF($A6674=1,addvalues!C6674)","v":"Help Desk::Call Center"},{"$f":"IF($A6674=1,addvalues!G6674)","v":"trouble with license key when trying to activate appliation"},"Help Desk::Call Center trouble with license key when trying to activate appliation",{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6674=1,VALUE(findword(UPPER($F6674),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center trouble with license key when trying to activate appliation"]
[{"$f":"addvalues!A6682","v":1},{"$f":"IF($A6682=1,addvalues!B6682)","v":1000560},{"$f":"IF($A6682=1,addvalues!F6682)","v":"POLITICAL SCIENCE, DEPARTMENT OF"},{"$f":"IF($A6682=1,addvalues!C6682)","v":"Help Desk::Call Center"},{"$f":"IF($A6682=1,addvalues!G6682)","v":"looking for information about an order 11189568"},"Help Desk::Call Center looking for information about an order 11189568",{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6682=1,VALUE(findword(UPPER($F6682),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","business","business","Help Desk::Call Center looking for information about an order 11189568"]
[{"$f":"addvalues!A6690","v":1},{"$f":"IF($A6690=1,addvalues!B6690)","v":1017059},{"$f":"IF($A6690=1,addvalues!F6690)","v":""},{"$f":"IF($A6690=1,addvalues!C6690)","v":"Help Desk::Call Center"},{"$f":"IF($A6690=1,addvalues!G6690)","v":"setting up certificates"},"Help Desk::Call Center setting up certificates",{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$14))),\"\")","v":3},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6690=1,VALUE(findword(UPPER($F6690),UPPER(topicStrings!$B$16))),\"\")","v":0},1,13,"Software",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Call Center setting up certificates"]
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[{"$f":"addvalues!A6703","v":1},{"$f":"IF($A6703=1,addvalues!B6703)","v":1005617},{"$f":"IF($A6703=1,addvalues!F6703)","v":""},{"$f":"IF($A6703=1,addvalues!C6703)","v":"Help Desk::Call Center"},{"$f":"IF($A6703=1,addvalues!G6703)","v":"Is it possible with stellar to have students submit their assignments through the website"},"Help Desk::Call Center Is it possible with stellar to have students submit their assignments through the website",{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6703=1,VALUE(findword(UPPER($F6703),UPPER(topicStrings!$B$16))),\"\")","v":1},3,11,"",0," not sure yet"," not sure yet",null,null," not sure yet","services","services","Help Desk::Call Center Is it possible with stellar to have students submit their assignments through the website"]
[{"$f":"addvalues!A6710","v":1},{"$f":"IF($A6710=1,addvalues!B6710)","v":1005504},{"$f":"IF($A6710=1,addvalues!F6710)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6710=1,addvalues!C6710)","v":"Help Desk::Call Center"},{"$f":"IF($A6710=1,addvalues!G6710)","v":"Kerberos problem OSX"},"Help Desk::Call Center Kerberos problem OSX",{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6710=1,VALUE(findword(UPPER($F6710),UPPER(topicStrings!$B$16))),\"\")","v":0},2,10.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Call Center Kerberos problem OSX"]
[{"$f":"addvalues!A6715","v":1},{"$f":"IF($A6715=1,addvalues!B6715)","v":1004406},{"$f":"IF($A6715=1,addvalues!F6715)","v":"ENGINEERING SYSTEMS DIVISION"},{"$f":"IF($A6715=1,addvalues!C6715)","v":"Help Desk::Call Center"},{"$f":"IF($A6715=1,addvalues!G6715)","v":"Sent messages"},"Help Desk::Call Center Sent messages",{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6715=1,VALUE(findword(UPPER($F6715),UPPER(topicStrings!$B$16))),\"\")","v":0},1,1,"Email",0,"Email"," not sure yet",null,null,"Email",null,"Email","Help Desk::Call Center Sent messages"]
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[{"$f":"addvalues!A6811","v":1},{"$f":"IF($A6811=1,addvalues!B6811)","v":1020938},{"$f":"IF($A6811=1,addvalues!F6811)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A6811=1,addvalues!C6811)","v":"Help Desk::Customercare"},{"$f":"IF($A6811=1,addvalues!G6811)","v":"survey feedback about 1016865"},"Help Desk::Customercare survey feedback about 1016865",{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$10))),\"\")","v":1},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6811=1,VALUE(findword(UPPER($F6811),UPPER(topicStrings!$B$16))),\"\")","v":0},1,9,"Other",0," not sure yet"," not sure yet",null,null," not sure yet",null,"Other","Help Desk::Customercare survey feedback about 1016865"]
[{"$f":"addvalues!A6816","v":1},{"$f":"IF($A6816=1,addvalues!B6816)","v":1016964},{"$f":"IF($A6816=1,addvalues!F6816)","v":"EDGERTON CENTER"},{"$f":"IF($A6816=1,addvalues!C6816)","v":"Help Desk::HDweb"},{"$f":"IF($A6816=1,addvalues!G6816)","v":"File transfer error"},"Help Desk::HDweb File transfer error",{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6816=1,VALUE(findword(UPPER($F6816),UPPER(topicStrings!$B$16))),\"\")","v":1},2,8.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::HDweb File transfer error"]
[{"$f":"addvalues!A6821","v":1},{"$f":"IF($A6821=1,addvalues!B6821)","v":1004039},{"$f":"IF($A6821=1,addvalues!F6821)","v":"DEAN FOR STUDENT LIFE"},{"$f":"IF($A6821=1,addvalues!C6821)","v":"Help Desk::HDweb"},{"$f":"IF($A6821=1,addvalues!G6821)","v":"Fwd: grasp.mit.edu"},"Help Desk::HDweb Fwd: grasp.mit.edu",{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6821=1,VALUE(findword(UPPER($F6821),UPPER(topicStrings!$B$16))),\"\")","v":1},1,15,"Web",0," not sure yet","Web",null,null,"Web",null,"Web","Help Desk::HDweb Fwd: grasp.mit.edu"]
[{"$f":"addvalues!A6829","v":1},{"$f":"IF($A6829=1,addvalues!B6829)","v":1005299},{"$f":"IF($A6829=1,addvalues!F6829)","v":""},{"$f":"IF($A6829=1,addvalues!C6829)","v":"Help Desk::Presales"},{"$f":"IF($A6829=1,addvalues!G6829)","v":"laptop discounts"},"Help Desk::Presales laptop discounts",{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6829=1,VALUE(findword(UPPER($F6829),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales laptop discounts"]
[{"$f":"addvalues!A6834","v":1},{"$f":"IF($A6834=1,addvalues!B6834)","v":1005201},{"$f":"IF($A6834=1,addvalues!F6834)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6834=1,addvalues!C6834)","v":"Help Desk::Presales"},{"$f":"IF($A6834=1,addvalues!G6834)","v":"discount"},"Help Desk::Presales discount",{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6834=1,VALUE(findword(UPPER($F6834),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Presales discount"]
[{"$f":"addvalues!A6841","v":1},{"$f":"IF($A6841=1,addvalues!B6841)","v":1009673},{"$f":"IF($A6841=1,addvalues!F6841)","v":"FRESHMEN"},{"$f":"IF($A6841=1,addvalues!C6841)","v":"Help Desk::Service Center"},{"$f":"IF($A6841=1,addvalues!G6841)","v":"Purchasing personel laptop"},"Help Desk::Service Center Purchasing personel laptop",{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6841=1,VALUE(findword(UPPER($F6841),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Purchasing personel laptop"]
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[{"$f":"addvalues!A6854","v":1},{"$f":"IF($A6854=1,addvalues!B6854)","v":1000374},{"$f":"IF($A6854=1,addvalues!F6854)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A6854=1,addvalues!C6854)","v":"Help Desk::Service Center"},{"$f":"IF($A6854=1,addvalues!G6854)","v":"DHCP registration"},"Help Desk::Service Center DHCP registration",{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6854=1,VALUE(findword(UPPER($F6854),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.3333333333333335,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Service Center DHCP registration"]
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[{"$f":"addvalues!A6869","v":1},{"$f":"IF($A6869=1,addvalues!B6869)","v":1013063},{"$f":"IF($A6869=1,addvalues!F6869)","v":"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR"},{"$f":"IF($A6869=1,addvalues!C6869)","v":"Help Desk::Service Center"},{"$f":"IF($A6869=1,addvalues!G6869)","v":"Damaged mouse"},"Help Desk::Service Center Damaged mouse",{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$7))),\"\")","v":4},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6869=1,VALUE(findword(UPPER($F6869),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Damaged mouse"]
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[{"$f":"addvalues!A6888","v":1},{"$f":"IF($A6888=1,addvalues!B6888)","v":1006173},{"$f":"IF($A6888=1,addvalues!F6888)","v":""},{"$f":"IF($A6888=1,addvalues!C6888)","v":"Help Desk::Service Center"},{"$f":"IF($A6888=1,addvalues!G6888)","v":"Upgrade MAC OS 10.4 to Snow leopard"},"Help Desk::Service Center Upgrade MAC OS 10.4 to Snow leopard",{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$9))),\"\")","v":2},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6888=1,VALUE(findword(UPPER($F6888),UPPER(topicStrings!$B$16))),\"\")","v":0},2,6.333333333333333,"",0," not sure yet","OS",null,null,"OS",null,"OS","Help Desk::Service Center Upgrade MAC OS 10.4 to Snow leopard"]
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[{"$f":"addvalues!A6955","v":1},{"$f":"IF($A6955=1,addvalues!B6955)","v":1026328},{"$f":"IF($A6955=1,addvalues!F6955)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A6955=1,addvalues!C6955)","v":"Help Desk::Service Center"},{"$f":"IF($A6955=1,addvalues!G6955)","v":"Dell laptop won't charge"},"Help Desk::Service Center Dell laptop won't charge",{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6955=1,VALUE(findword(UPPER($F6955),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dell laptop won't charge"]
[{"$f":"addvalues!A6967","v":1},{"$f":"IF($A6967=1,addvalues!B6967)","v":1023166},{"$f":"IF($A6967=1,addvalues!F6967)","v":"SLOAN SCHOOL OF MANAGEMENT"},{"$f":"IF($A6967=1,addvalues!C6967)","v":"Help Desk::Service Center"},{"$f":"IF($A6967=1,addvalues!G6967)","v":"Lenovo X61 case broken"},"Help Desk::Service Center Lenovo X61 case broken",{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6967=1,VALUE(findword(UPPER($F6967),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Lenovo X61 case broken"]
[{"$f":"addvalues!A6973","v":1},{"$f":"IF($A6973=1,addvalues!B6973)","v":1019470},{"$f":"IF($A6973=1,addvalues!F6973)","v":"PROGRAM IN COMPARATIVE MEDIA STUDIES"},{"$f":"IF($A6973=1,addvalues!C6973)","v":"Help Desk::Service Center"},{"$f":"IF($A6973=1,addvalues!G6973)","v":"iMac 20\" drive isn't spinning up"},"Help Desk::Service Center iMac 20\" drive isn't spinning up",{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6973=1,VALUE(findword(UPPER($F6973),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center iMac 20\" drive isn't spinning up"]
[{"$f":"addvalues!A6979","v":1},{"$f":"IF($A6979=1,addvalues!B6979)","v":1019884},{"$f":"IF($A6979=1,addvalues!F6979)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A6979=1,addvalues!C6979)","v":"Help Desk::Service Center"},{"$f":"IF($A6979=1,addvalues!G6979)","v":"D630c Laptop with Intermittent Video Issues"},"Help Desk::Service Center D630c Laptop with Intermittent Video Issues",{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6979=1,VALUE(findword(UPPER($F6979),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center D630c Laptop with Intermittent Video Issues"]
[{"$f":"addvalues!A6987","v":1},{"$f":"IF($A6987=1,addvalues!B6987)","v":1003610},{"$f":"IF($A6987=1,addvalues!F6987)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A6987=1,addvalues!C6987)","v":"Help Desk::Service Center"},{"$f":"IF($A6987=1,addvalues!G6987)","v":"client reports possible malware infection on desktop"},"Help Desk::Service Center client reports possible malware infection on desktop",{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$12))),\"\")","v":1},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6987=1,VALUE(findword(UPPER($F6987),UPPER(topicStrings!$B$16))),\"\")","v":0},3,6.666666666666667,"",0," not sure yet"," not sure yet",null,null," not sure yet","security","security","Help Desk::Service Center client reports possible malware infection on desktop"]
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[{"$f":"addvalues!A6996","v":1},{"$f":"IF($A6996=1,addvalues!B6996)","v":1000524},{"$f":"IF($A6996=1,addvalues!F6996)","v":"BIOLOGICAL ENGINEERING"},{"$f":"IF($A6996=1,addvalues!C6996)","v":"Help Desk::Service Center"},{"$f":"IF($A6996=1,addvalues!G6996)","v":"iMac not booting"},"Help Desk::Service Center iMac not booting",{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A6996=1,VALUE(findword(UPPER($F6996),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center iMac not booting"]
[{"$f":"addvalues!A7007","v":1},{"$f":"IF($A7007=1,addvalues!B7007)","v":1007475},{"$f":"IF($A7007=1,addvalues!F7007)","v":""},{"$f":"IF($A7007=1,addvalues!C7007)","v":"Help Desk::Service Center"},{"$f":"IF($A7007=1,addvalues!G7007)","v":"Assistance with  setting Outlook"},"Help Desk::Service Center Assistance with  setting Outlook",{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7007=1,VALUE(findword(UPPER($F7007),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Help Desk::Service Center Assistance with  setting Outlook"]
[{"$f":"addvalues!A7008","v":1},{"$f":"IF($A7008=1,addvalues!B7008)","v":1024604},{"$f":"IF($A7008=1,addvalues!F7008)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A7008=1,addvalues!C7008)","v":"Help Desk::Service Center"},{"$f":"IF($A7008=1,addvalues!G7008)","v":"Appointment to install Tether in Walk-Ins"},"Help Desk::Service Center Appointment to install Tether in Walk-Ins",{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7008=1,VALUE(findword(UPPER($F7008),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Appointment to install Tether in Walk-Ins"]
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[{"$f":"addvalues!A7027","v":1},{"$f":"IF($A7027=1,addvalues!B7027)","v":1027481},{"$f":"IF($A7027=1,addvalues!F7027)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A7027=1,addvalues!C7027)","v":"Help Desk::Service Center"},{"$f":"IF($A7027=1,addvalues!G7027)","v":"client reports dead iMac graphics"},"Help Desk::Service Center client reports dead iMac graphics",{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7027=1,VALUE(findword(UPPER($F7027),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center client reports dead iMac graphics"]
[{"$f":"addvalues!A7032","v":1},{"$f":"IF($A7032=1,addvalues!B7032)","v":1025444},{"$f":"IF($A7032=1,addvalues!F7032)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A7032=1,addvalues!C7032)","v":"Help Desk::Service Center"},{"$f":"IF($A7032=1,addvalues!G7032)","v":"Appointment tomorrow at 12:45"},"Help Desk::Service Center Appointment tomorrow at 12:45",{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7032=1,VALUE(findword(UPPER($F7032),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Appointment tomorrow at 12:45"]
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[{"$f":"addvalues!A7101","v":1},{"$f":"IF($A7101=1,addvalues!B7101)","v":1001854},{"$f":"IF($A7101=1,addvalues!F7101)","v":"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A7101=1,addvalues!C7101)","v":"Help Desk::Service Center"},{"$f":"IF($A7101=1,addvalues!G7101)","v":"HD installation"},"Help Desk::Service Center HD installation",{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7101=1,VALUE(findword(UPPER($F7101),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center HD installation"]
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[{"$f":"addvalues!A7126","v":1},{"$f":"IF($A7126=1,addvalues!B7126)","v":1016972},{"$f":"IF($A7126=1,addvalues!F7126)","v":"ARCHITECTURE, DEPARTMENT OF"},{"$f":"IF($A7126=1,addvalues!C7126)","v":"Help Desk::Service Center"},{"$f":"IF($A7126=1,addvalues!G7126)","v":"Certificate problem, cannot change personal information"},"Help Desk::Service Center Certificate problem, cannot change personal information",{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$14))),\"\")","v":2},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7126=1,VALUE(findword(UPPER($F7126),UPPER(topicStrings!$B$16))),\"\")","v":0},2,9.6666666666666661,"",0,"Software"," not sure yet",null,null,"Software",null,"Software","Help Desk::Service Center Certificate problem, cannot change personal information"]
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[{"$f":"addvalues!A7138","v":1},{"$f":"IF($A7138=1,addvalues!B7138)","v":1022222},{"$f":"IF($A7138=1,addvalues!F7138)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A7138=1,addvalues!C7138)","v":"Help Desk::Service Center"},{"$f":"IF($A7138=1,addvalues!G7138)","v":"Cant open files he downloaded for class"},"Help Desk::Service Center Cant open files he downloaded for class",{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7138=1,VALUE(findword(UPPER($F7138),UPPER(topicStrings!$B$16))),\"\")","v":0},3,9.3333333333333339,"",0," not sure yet"," not sure yet",null,null," not sure yet","software","software","Help Desk::Service Center Cant open files he downloaded for class"]
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[{"$f":"addvalues!A7158","v":1},{"$f":"IF($A7158=1,addvalues!B7158)","v":1017902},{"$f":"IF($A7158=1,addvalues!F7158)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A7158=1,addvalues!C7158)","v":"Help Desk::Service Center"},{"$f":"IF($A7158=1,addvalues!G7158)","v":"failing ext usb drive"},"Help Desk::Service Center failing ext usb drive",{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7158=1,VALUE(findword(UPPER($F7158),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center failing ext usb drive"]
[{"$f":"addvalues!A7166","v":1},{"$f":"IF($A7166=1,addvalues!B7166)","v":1015070},{"$f":"IF($A7166=1,addvalues!F7166)","v":"DEAN FOR UNDERGRADUATE EDUCATION"},{"$f":"IF($A7166=1,addvalues!C7166)","v":"Help Desk::Service Center"},{"$f":"IF($A7166=1,addvalues!G7166)","v":"Dead drive in gx620"},"Help Desk::Service Center Dead drive in gx620",{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$7))),\"\")","v":2},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7166=1,VALUE(findword(UPPER($F7166),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Dead drive in gx620"]
[{"$f":"addvalues!A7171","v":1},{"$f":"IF($A7171=1,addvalues!B7171)","v":1012508},{"$f":"IF($A7171=1,addvalues!F7171)","v":"MECHANICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A7171=1,addvalues!C7171)","v":"Help Desk::Service Center"},{"$f":"IF($A7171=1,addvalues!G7171)","v":"Will not boot"},"Help Desk::Service Center Will not boot",{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7171=1,VALUE(findword(UPPER($F7171),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","hardware","hardware","Help Desk::Service Center Will not boot"]
[{"$f":"addvalues!A7179","v":1},{"$f":"IF($A7179=1,addvalues!B7179)","v":1009338},{"$f":"IF($A7179=1,addvalues!F7179)","v":"LABORATORY FOR NUCLEAR SCIENCE"},{"$f":"IF($A7179=1,addvalues!C7179)","v":"Help Desk::Service Center"},{"$f":"IF($A7179=1,addvalues!G7179)","v":"CD/DVD drive doesn't work on Macbook Pro"},"Help Desk::Service Center CD/DVD drive doesn't work on Macbook Pro",{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7179=1,VALUE(findword(UPPER($F7179),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center CD/DVD drive doesn't work on Macbook Pro"]
[{"$f":"addvalues!A7189","v":1},{"$f":"IF($A7189=1,addvalues!B7189)","v":1027874},{"$f":"IF($A7189=1,addvalues!F7189)","v":"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF"},{"$f":"IF($A7189=1,addvalues!C7189)","v":"Help Desk::Service Center"},{"$f":"IF($A7189=1,addvalues!G7189)","v":"Kept getting MIT network registration page."},"Help Desk::Service Center Kept getting MIT network registration page.",{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7189=1,VALUE(findword(UPPER($F7189),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.3333333333333335,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::Service Center Kept getting MIT network registration page."]
[{"$f":"addvalues!A7191","v":1},{"$f":"IF($A7191=1,addvalues!B7191)","v":1000822},{"$f":"IF($A7191=1,addvalues!F7191)","v":""},{"$f":"IF($A7191=1,addvalues!C7191)","v":"Help Desk::Service Center"},{"$f":"IF($A7191=1,addvalues!G7191)","v":"Laptop repair?"},"Help Desk::Service Center Laptop repair?",{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$7))),\"\")","v":3},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7191=1,VALUE(findword(UPPER($F7191),UPPER(topicStrings!$B$16))),\"\")","v":0},1,3,"Hardware",0,"Hardware"," not sure yet",null,null,"Hardware",null,"Hardware","Help Desk::Service Center Laptop repair?"]
[{"$f":"addvalues!A7199","v":1},{"$f":"IF($A7199=1,addvalues!B7199)","v":1028860},{"$f":"IF($A7199=1,addvalues!F7199)","v":""},{"$f":"IF($A7199=1,addvalues!C7199)","v":"Help Desk::Service Center"},{"$f":"IF($A7199=1,addvalues!G7199)","v":"Wipe out and reintall OS"},"Help Desk::Service Center Wipe out and reintall OS",{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$7))),\"\")","v":1},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7199=1,VALUE(findword(UPPER($F7199),UPPER(topicStrings!$B$16))),\"\")","v":0},2,5.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::Service Center Wipe out and reintall OS"]
[{"$f":"addvalues!A7204","v":1},{"$f":"IF($A7204=1,addvalues!B7204)","v":1018787},{"$f":"IF($A7204=1,addvalues!F7204)","v":"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF"},{"$f":"IF($A7204=1,addvalues!C7204)","v":"Help Desk::Tether/iPass"},{"$f":"IF($A7204=1,addvalues!G7204)","v":"Form submission from: Request a Tether Account"},"Help Desk::Tether/iPass Form submission from: Request a Tether Account",{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$2))),\"\")","v":2},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7204=1,VALUE(findword(UPPER($F7204),UPPER(topicStrings!$B$16))),\"\")","v":0},2,3.3333333333333335,"",0,"Accounts"," not sure yet",null,null,"Accounts",null,"Accounts","Help Desk::Tether/iPass Form submission from: Request a Tether Account"]
[{"$f":"addvalues!A7212","v":1},{"$f":"IF($A7212=1,addvalues!B7212)","v":1017022},{"$f":"IF($A7212=1,addvalues!F7212)","v":""},{"$f":"IF($A7212=1,addvalues!C7212)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A7212=1,addvalues!G7212)","v":"Several problems"},"Help Desk::UNIX/Linux Several problems",{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7212=1,VALUE(findword(UPPER($F7212),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::UNIX/Linux Several problems"]
[{"$f":"addvalues!A7219","v":1},{"$f":"IF($A7219=1,addvalues!B7219)","v":1008125},{"$f":"IF($A7219=1,addvalues!F7219)","v":"CENTER FOR SPACE RESEARCH"},{"$f":"IF($A7219=1,addvalues!C7219)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A7219=1,addvalues!G7219)","v":"client has query about NFS on Ubuntu"},"Help Desk::UNIX/Linux client has query about NFS on Ubuntu",{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$8))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7219=1,VALUE(findword(UPPER($F7219),UPPER(topicStrings!$B$16))),\"\")","v":0},0,0,"","No KeyWords Match"," not sure yet"," not sure yet",null,null," not sure yet","os","os","Help Desk::UNIX/Linux client has query about NFS on Ubuntu"]
[{"$f":"addvalues!A7224","v":1},{"$f":"IF($A7224=1,addvalues!B7224)","v":1015642},{"$f":"IF($A7224=1,addvalues!F7224)","v":"CENTER FOR SPACE RESEARCH"},{"$f":"IF($A7224=1,addvalues!C7224)","v":"Help Desk::UNIX/Linux"},{"$f":"IF($A7224=1,addvalues!G7224)","v":"red hat updates via VMware hostname cannot be local host local domain"},"Help Desk::UNIX/Linux red hat updates via VMware hostname cannot be local host local domain",{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$8))),\"\")","v":4},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7224=1,VALUE(findword(UPPER($F7224),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4.2,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Help Desk::UNIX/Linux red hat updates via VMware hostname cannot be local host local domain"]
[{"$f":"addvalues!A7232","v":1},{"$f":"IF($A7232=1,addvalues!B7232)","v":1017764},{"$f":"IF($A7232=1,addvalues!F7232)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A7232=1,addvalues!C7232)","v":"Network::Requests"},{"$f":"IF($A7232=1,addvalues!G7232)","v":"No flows from NW12-RTR-1 since 9/10"},"Network::Requests No flows from NW12-RTR-1 since 9/10",{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7232=1,VALUE(findword(UPPER($F7232),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests No flows from NW12-RTR-1 since 9/10"]
[{"$f":"addvalues!A7243","v":1},{"$f":"IF($A7243=1,addvalues!B7243)","v":1009619},{"$f":"IF($A7243=1,addvalues!F7243)","v":"EARTH, ATMOSPHERIC, & PLANETARY SCIENCES, DEPT OF"},{"$f":"IF($A7243=1,addvalues!C7243)","v":"Network::Requests"},{"$f":"IF($A7243=1,addvalues!G7243)","v":"IP address stolen"},"Network::Requests IP address stolen",{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7243=1,VALUE(findword(UPPER($F7243),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests IP address stolen"]
[{"$f":"addvalues!A7244","v":1},{"$f":"IF($A7244=1,addvalues!B7244)","v":1001698},{"$f":"IF($A7244=1,addvalues!F7244)","v":""},{"$f":"IF($A7244=1,addvalues!C7244)","v":"Network::Requests"},{"$f":"IF($A7244=1,addvalues!G7244)","v":"Form submission from: Exchange Resource Creation Request"},"Network::Requests Form submission from: Exchange Resource Creation Request",{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$6))),\"\")","v":1},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7244=1,VALUE(findword(UPPER($F7244),UPPER(topicStrings!$B$16))),\"\")","v":0},3,2.3333333333333335,"",0," not sure yet"," not sure yet",null,null," not sure yet","email","email","Network::Requests Form submission from: Exchange Resource Creation Request"]
[{"$f":"addvalues!A7252","v":1},{"$f":"IF($A7252=1,addvalues!B7252)","v":1024027},{"$f":"IF($A7252=1,addvalues!F7252)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A7252=1,addvalues!C7252)","v":"Network::Requests"},{"$f":"IF($A7252=1,addvalues!G7252)","v":"idp2-staging.mit.edu"},"Network::Requests idp2-staging.mit.edu",{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7252=1,VALUE(findword(UPPER($F7252),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests idp2-staging.mit.edu"]
[{"$f":"addvalues!A7264","v":1},{"$f":"IF($A7264=1,addvalues!B7264)","v":1029430},{"$f":"IF($A7264=1,addvalues!F7264)","v":""},{"$f":"IF($A7264=1,addvalues!C7264)","v":"Network::Requests"},{"$f":"IF($A7264=1,addvalues!G7264)","v":"Poor wireless network connectivity in W20 Lobdell"},"Network::Requests Poor wireless network connectivity in W20 Lobdell",{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$8))),\"\")","v":4},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7264=1,VALUE(findword(UPPER($F7264),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.8,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests Poor wireless network connectivity in W20 Lobdell"]
[{"$f":"addvalues!A7266","v":1},{"$f":"IF($A7266=1,addvalues!B7266)","v":1021243},{"$f":"IF($A7266=1,addvalues!F7266)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A7266=1,addvalues!C7266)","v":"Network::Requests"},{"$f":"IF($A7266=1,addvalues!G7266)","v":"IP request for E19"},"Network::Requests IP request for E19",{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7266=1,VALUE(findword(UPPER($F7266),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests IP request for E19"]
[{"$f":"addvalues!A7272","v":1},{"$f":"IF($A7272=1,addvalues!B7272)","v":1004548},{"$f":"IF($A7272=1,addvalues!F7272)","v":""},{"$f":"IF($A7272=1,addvalues!C7272)","v":"Network::Requests"},{"$f":"IF($A7272=1,addvalues!G7272)","v":"Acme Packet Field Notice - Sept 4th, 2009"},"Network::Requests Acme Packet Field Notice - Sept 4th, 2009",{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7272=1,VALUE(findword(UPPER($F7272),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests Acme Packet Field Notice - Sept 4th, 2009"]
[{"$f":"addvalues!A7284","v":1},{"$f":"IF($A7284=1,addvalues!B7284)","v":1023216},{"$f":"IF($A7284=1,addvalues!F7284)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A7284=1,addvalues!C7284)","v":"Network::Requests"},{"$f":"IF($A7284=1,addvalues!G7284)","v":"E40 F5 Cisco switch"},"Network::Requests E40 F5 Cisco switch",{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$14))),\"\")","v":1},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7284=1,VALUE(findword(UPPER($F7284),UPPER(topicStrings!$B$16))),\"\")","v":0},2,7.5,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests E40 F5 Cisco switch"]
[{"$f":"addvalues!A7285","v":1},{"$f":"IF($A7285=1,addvalues!B7285)","v":1021765},{"$f":"IF($A7285=1,addvalues!F7285)","v":"BIOLOGY, DEPARTMENT OF"},{"$f":"IF($A7285=1,addvalues!C7285)","v":"Network::Requests"},{"$f":"IF($A7285=1,addvalues!G7285)","v":"Port disabled in bldg 68"},"Network::Requests Port disabled in bldg 68",{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7285=1,VALUE(findword(UPPER($F7285),UPPER(topicStrings!$B$16))),\"\")","v":0},2,4,"",0," not sure yet"," not sure yet",null,null," not sure yet","network","network","Network::Requests Port disabled in bldg 68"]
[{"$f":"addvalues!A7297","v":1},{"$f":"IF($A7297=1,addvalues!B7297)","v":1005844},{"$f":"IF($A7297=1,addvalues!F7297)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A7297=1,addvalues!C7297)","v":"Network::Requests"},{"$f":"IF($A7297=1,addvalues!G7297)","v":"Upcoming IS&T NGS3 Round Table:  Security Analysis of Portals and Services"},"Network::Requests Upcoming IS&T NGS3 Round Table:  Security Analysis of Portals and Services",{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$4))),\"\")","v":1},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$12))),\"\")","v":1},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$13))),\"\")","v":1},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7297=1,VALUE(findword(UPPER($F7297),UPPER(topicStrings!$B$16))),\"\")","v":0},4,7.75,"",0," not sure yet"," not sure yet",null,null," not sure yet","other","other","Network::Requests Upcoming IS&T NGS3 Round Table:  Security Analysis of Portals and Services"]
[{"$f":"addvalues!A7304","v":1},{"$f":"IF($A7304=1,addvalues!B7304)","v":1004698},{"$f":"IF($A7304=1,addvalues!F7304)","v":"PHYSICS, DEPARTMENT OF"},{"$f":"IF($A7304=1,addvalues!C7304)","v":"Network::Requests"},{"$f":"IF($A7304=1,addvalues!G7304)","v":"need additional alias for simmons.mit.edu"},"Network::Requests need additional alias for simmons.mit.edu",{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7304=1,VALUE(findword(UPPER($F7304),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests need additional alias for simmons.mit.edu"]
[{"$f":"addvalues!A7305","v":1},{"$f":"IF($A7305=1,addvalues!B7305)","v":1029060},{"$f":"IF($A7305=1,addvalues!F7305)","v":"CHEMICAL ENGINEERING, DEPARTMENT OF"},{"$f":"IF($A7305=1,addvalues!C7305)","v":"Network::Requests"},{"$f":"IF($A7305=1,addvalues!G7305)","v":"Getting a New Windows Profile on Athena"},"Network::Requests Getting a New Windows Profile on Athena",{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$8))),\"\")","v":1},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$9))),\"\")","v":1},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$13))),\"\")","v":2},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7305=1,VALUE(findword(UPPER($F7305),UPPER(topicStrings!$B$16))),\"\")","v":0},3,8.5,"",0," not sure yet","Services",null,null,"Services",null,"Services","Network::Requests Getting a New Windows Profile on Athena"]
[{"$f":"addvalues!A7317","v":1},{"$f":"IF($A7317=1,addvalues!B7317)","v":1007568},{"$f":"IF($A7317=1,addvalues!F7317)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A7317=1,addvalues!C7317)","v":"Network::Requests"},{"$f":"IF($A7317=1,addvalues!G7317)","v":"firewalling OC11SRV46/47"},"Network::Requests firewalling OC11SRV46/47",{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$2))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7317=1,VALUE(findword(UPPER($F7317),UPPER(topicStrings!$B$16))),\"\")","v":0},1,2,"Network",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests firewalling OC11SRV46/47"]
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[{"$f":"addvalues!A7325","v":1},{"$f":"IF($A7325=1,addvalues!B7325)","v":1014451},{"$f":"IF($A7325=1,addvalues!F7325)","v":"INFORMATION SERVICES & TECHNOLOGY"},{"$f":"IF($A7325=1,addvalues!C7325)","v":"Network::Requests"},{"$f":"IF($A7325=1,addvalues!G7325)","v":"New IP Address Request"},"Network::Requests New IP Address Request",{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$6))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$8))),\"\")","v":2},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$7))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$2))),\"\")","v":1},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$3))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$4))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$5))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$9))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$10))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$11))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$12))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$13))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$14))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$15))),\"\")","v":0},{"$f":"IF(A7325=1,VALUE(findword(UPPER($F7325),UPPER(topicStrings!$B$16))),\"\")","v":0},2,2.6666666666666665,"",0,"Network"," not sure yet",null,null,"Network",null,"Network","Network::Requests New IP Address Request"]
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[null,"Email",1274,0.19046195245926148,null,null,"CHEMICAL ENGINEERING, DEPARTMENT OF",229,3.1067697734364401E-2,null,null,null,"Email",375,null,null,null,"Email",1274,0.19046195245926148]
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[null,"security",115,1.7192405441770069E-2,null,null,"BIOLOGY, DEPARTMENT OF",153,2.0757020757020756E-2,null,null,null,"security",26,null,null,null,"security",115,1.7192405441770069E-2]
[null,"services",311,4.6494244281656452E-2,null,null,"PHYSICS, DEPARTMENT OF",145,1.9671686338353006E-2,null,null,null,"services",148,null,null,null,"services",311,4.6494244281656452E-2]
[null,"Software",1369,0.20466437434594109,null,null,"URBAN STUDIES & PLANNING, DEPARTMENT OF",141,1.9129019129019129E-2,null,null,null,"Software",318,null,null,null,"Software",1369,0.20466437434594109]
[null,"telephone",18,2.6909851995814021E-3,null,null,"FRESHMEN",124,1.6822683489350156E-2,null,null,null,"telephone",5,null,null,null,"telephone",18,2.6909851995814021E-3]
[null,"Web",115,1.7192405441770069E-2,null,null,"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY",112,1.5194681861348529E-2,null,null,null,"Web",27,null,null,null,"Web",115,1.7192405441770069E-2]
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[null,null,null,null,null,null,"ENGINEERING SYSTEMS DIVISION",80,1.085334418667752E-2,null,null,null,"backup",29]
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[null,null,null,null,null,null,"Koch Inst - Integrative Cancer Research",48,6.5120065120065117E-3,null,null,null,"Printing",6]
[null,null,null,null,null,null,"DEAN FOR UNDERGRADUATE EDUCATION",47,6.3763397096730434E-3,null,null,null,"security",2]
[null,null,null,null,null,null,"MCGOVERN INSTITUTE FOR BRAIN RESEARCH",46,6.2406729073395742E-3,null,null,null,"services",35]
[null,null,null,null,null,null,"PICOWER CENTER FOR LEARNING AND MEMORY",46,6.2406729073395742E-3,null,null,null,"Software",34]
[null,null,null,null,null,null,"RESEARCH LABORATORY OF ELECTRONICS",44,5.9693393026726358E-3,null,null,null,"telephone",1]
[null,null,null,null,null,null,"LABORATORY FOR NUCLEAR SCIENCE",44,5.9693393026726358E-3,null,null,null,"Web",3]
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[null,null,null,null,null,null,"DEPARTMENT OF FACILITIES",37,5.0196716863383532E-3,null,null,null," not sure yet",7]
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[null,null,null,null,null,null,"PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY",36,4.884004884004884E-3,null,null,null,"backup",44]
[null,null,null,null,null,null,"PLASMA SCIENCE AND FUSION CENTER",36,4.884004884004884E-3,null,null,null,"Business",29]
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[null,null,null,null,null,null,"CENTER FOR SPACE RESEARCH",32,4.3413376746710081E-3,null,null,null,"Network",37]
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[null,null,null,null,null,null,"EDUCATIONAL COMPUTING INITIATIVES, CENTER FOR",28,3.7986704653371322E-3,null,null,null,"security",5]
[null,null,null,null,null,null,"LINCOLN LABORATORY",28,3.7986704653371322E-3,null,null,null,"services",63]
[null,null,null,null,null,null,"FRANCIS BITTER MAGNET LABORATORY",27,3.663003663003663E-3,null,null,null,"Software",85]
[null,null,null,null,null,null,"HUMAN RESOURCES DEPARTMENT",26,3.5273368606701938E-3,null,null,null,"telephone",1]
[null,null,null,null,null,null,"MIT ENERGY INITIATIVE",25,3.391670058336725E-3,null,null,null,"Web",11]
[null,null,null,null,null,null,"POLITICAL SCIENCE, DEPARTMENT OF",23,3.1203364536697871E-3,null,null,null,"other",16]
[null,null,null,null,null,null,"COMP SCI & ARTIFICIAL INTELLIGENCE LAB",23,3.1203364536697871E-3,null,null,null,"MECHANICAL ENGINEERING, DEPARTMENT OF",300]
[null,null,null,null,null,null,"ADMISSIONS OFFICE",23,3.1203364536697871E-3,null,null,null," not sure yet",1]
[null,null,null,null,null,null,"HISTORY SECTION",23,3.1203364536697871E-3,null,null,null,"accounts",7]
[null,null,null,null,null,null,"MUSIC AND THEATER ARTS SECTION",23,3.1203364536697871E-3,null,null,null,"backup",6]
[null,null,null,null,null,null,"DIVISION OF COMPARATIVE MEDICINE",23,3.1203364536697871E-3,null,null,null,"Business",24]
[null,null,null,null,null,null,"VICE PRESIDENT FOR FINANCE",22,2.9846696513363179E-3,null,null,null,"Email",45]
[null,null,null,null,null,null,"MEDICAL DEPARTMENT",22,2.9846696513363179E-3,null,null,null,"Hardware",52]
[null,null,null,null,null,null,"PROFESSIONAL EDUCATION PROGRAMS",22,2.9846696513363179E-3,null,null,null,"Network",47]
[null,null,null,null,null,null,"VP FOR INSTITUTE AFFAIRS",21,2.8490028490028491E-3,null,null,null,"OS",14]
[null,null,null,null,null,null,"LAB FOR MANUFACTURING & PRODUCTIVITY",20,2.71333604666938E-3,null,null,null,"Printing",10]
[null,null,null,null,null,null,"MEDIA LABORATORY",20,2.71333604666938E-3,null,null,null,"security",9]
[null,null,null,null,null,null,"LEMELSON / MIT PROGRAM",19,2.5776692443359112E-3,null,null,null,"services",18]
[null,null,null,null,null,null,"ANTHROPOLOGY PROGRAM",19,2.5776692443359112E-3,null,null,null,"Software",56]
[null,null,null,null,null,null,"CENTER FOR ENVIRONMENTAL HEALTH SCIENCES",18,2.442002442002442E-3,null,null,null,"Web",6]
[null,null,null,null,null,null,"PROGRAM IN MEDIA ARTS AND SCIENCES",18,2.442002442002442E-3,null,null,null,"other",5]
[null,null,null,null,null,null,"SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES",17,2.3063356396689728E-3,null,null,null,"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF",236]
[null,null,null,null,null,null,"AUDIO VISUAL SERVICES",17,2.3063356396689728E-3,null,null,null," not sure yet",4]
[null,null,null,null,null,null,"CENTER FOR TRANSPORTATION & LOGISTICS",17,{"$f":"H70/MAX(H:H)","v":2.3063356396689728E-3},null,null,null,"accounts",3]
[null,null,null,null,null,null,"CENTER FOR REAL ESTATE",16,2.170668837335504E-3,null,null,null,"backup",6]
[null,null,null,null,null,null,"LEGATUM CENTER",16,2.170668837335504E-3,null,null,null,"Business",13]
[null,null,null,null,null,null,"MATERIALS PROCESSING CENTER",16,2.170668837335504E-3,null,null,null,"Email",56]
[null,null,null,null,null,null,"OPERATIONS RESEARCH CENTER",15,2.0350020350020349E-3,null,null,null,"Hardware",44]
[null,null,null,null,null,null,"COPY TECHNOLOGY CENTERS",15,2.0350020350020349E-3,null,null,null,"Network",22]
[null,null,null,null,null,null,"AUDIT DIVISION",15,2.0350020350020349E-3,null,null,null,"OS",13]
[null,null,null,null,null,null,"MICROSYSTEMS TECHNOLOGY LABORATORIES",14,1.8993352326685661E-3,null,null,null,"Printing",6]
[null,null,null,null,null,null,"ALUMNI ASSOCIATION",14,1.8993352326685661E-3,null,null,null,"security",7]
[null,null,null,null,null,null,"SCHOOL OF SCIENCE",13,1.7636684303350969E-3,null,null,null,"services",22]
[null,null,null,null,null,null,"DEAN FOR STUDENT LIFE",13,1.7636684303350969E-3,null,null,null,"Software",31]
[null,null,null,null,null,null,"MIT CARD OFFICE",13,1.7636684303350969E-3,null,null,null,"telephone",1]
[null,null,null,null,null,null,"LIST VISUAL ARTS CENTER",13,1.7636684303350969E-3,null,null,null,"Web",3]
[null,null,null,null,null,null,"NUCLEAR REACTOR LABORATORY",12,1.6280016280016279E-3,null,null,null,"other",5]
[null,null,null,null,null,null,"CAREER DEVELOPMENT",12,1.6280016280016279E-3,null,null,null,"CHEMICAL ENGINEERING, DEPARTMENT OF",229]
[null,null,null,null,null,null,"MIT PRESS",12,1.6280016280016279E-3,null,null,null,"accounts",7]
[null,null,null,null,null,null,"DEAN FOR GRADUATE EDUCATION",12,1.6280016280016279E-3,null,null,null,"backup",11]
[null,null,null,null,null,null,"CENTER FOR TECHNOLOGY, POLICY, & INDUSTRIAL DEVELP",12,1.6280016280016279E-3,null,null,null,"Business",37]
[null,null,null,null,null,null,"SEA GRANT COLLEGE PROGRAM",11,1.492334825668159E-3,null,null,null,"Email",24]
[null,null,null,null,null,null,"STUDENT FINANCIAL SERVICES",11,1.492334825668159E-3,null,null,null,"Hardware",54]
[null,null,null,null,null,null,"Student Activities",11,1.492334825668159E-3,null,null,null,"Network",19]
[null,null,null,null,null,null,"CORPORATE RELATIONS/INDUSTRIAL LIAISON PROGRAM",11,1.492334825668159E-3,null,null,null,"OS",13]
[null,null,null,null,null,null,"EDGERTON CENTER",11,1.492334825668159E-3,null,null,null,"Printing",4]
[null,null,null,null,null,null,"PROGRAM IN COMPARATIVE MEDIA STUDIES",11,1.492334825668159E-3,null,null,null,"security",5]
[null,null,null,null,null,null,"OFFICE OF THE PRESIDENT",10,1.35666802333469E-3,null,null,null,"services",9]
[null,null,null,null,null,null,"TECHNOLOGY REVIEW",10,1.35666802333469E-3,null,null,null,"Software",42]
[null,null,null,null,null,null,"ADMINISTRATIVE SERVICES:CHEM E/M S & E",10,1.35666802333469E-3,null,null,null,"Web",2]
[null,null,null,null,null,null,"PUBLIC SERVICE CENTER",9,1.221001221001221E-3,null,null,null,"other",2]
[null,null,null,null,null,null,"HOUSING, DEPARTMENT OF",9,1.221001221001221E-3,null,null,null,"CIVIL AND ENVIRONMENTAL ENGINEERING, DEPARTMENT OF",198]
[null,null,null,null,null,null,"INSTITUTE FOR SOLDIER NANOTECHNOLOGIES",9,1.221001221001221E-3,null,null,null," not sure yet",1]
[null,null,null,null,null,null,"TEACHING AND LEARNING LABORATORY",9,1.221001221001221E-3,null,null,null,"accounts",6]
[null,null,null,null,null,null,"MUSEUM",8,1.085334418667752E-3,null,null,null,"backup",6]
[null,null,null,null,null,null,"SCHOOL OF ARCHITECTURE AND PLANNING",8,1.085334418667752E-3,null,null,null,"Business",14]
[null,null,null,null,null,null,"HAYSTACK OBSERVATORY",8,1.085334418667752E-3,null,null,null,"Email",36]
[null,null,null,null,null,null,"DEAN FOR STUDENT LIFE-ADMINISTRATION",8,1.085334418667752E-3,null,null,null,"Hardware",34]
[null,null,null,null,null,null,"LABORATORY FOR INFORMATION AND DECISION SYSTEMS",8,1.085334418667752E-3,null,null,null,"Network",13]
[null,null,null,null,null,null,"ARCHAEOLOGY, DEPARTMENT OF",7,9.4966761633428305E-4,null,null,null,"OS",13]
[null,null,null,null,null,null,"DAPER ADMINISTRATION",7,9.4966761633428305E-4,null,null,null,"Printing",10]
[null,null,null,null,null,null,"ACADEMIC MEDIA PRODUCTION SERVICES",7,9.4966761633428305E-4,null,null,null,"security",3]
[null,null,null,null,null,null,"INDUSTRIAL PERFORMANCE CENTER",7,9.4966761633428305E-4,null,null,null,"services",4]
[null,null,null,null,null,null,"CENTER FOR MATERIALS SCIENCE AND ENGINEERING",7,9.4966761633428305E-4,null,null,null,"Software",49]
[null,null,null,null,null,null,"TECHNOLOGY LICENSING OFFICE",7,9.4966761633428305E-4,null,null,null,"Web",5]
[null,null,null,null,null,null,"Center for Global Change Science",7,9.4966761633428305E-4,null,null,null,"other",4]
[null,null,null,null,null,null,"OFFICE OF SPONSORED PROGRAMS",7,9.4966761633428305E-4,null,null,null,"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF",177]
[null,null,null,null,null,null,"LAB FOR ELECTROMAGNETIC & ELECTRONIC SYSTEMS",7,9.4966761633428305E-4,null,null,null,"accounts",5]
[null,null,null,null,null,null,"MIT-Portugal Program",7,9.4966761633428305E-4,null,null,null,"backup",13]
[null,null,null,null,null,null,"STUDENT LIFE PROGRAMS",7,9.4966761633428305E-4,null,null,null,"Business",26]
[null,null,null,null,null,null,"DAPER INTERCOLLEGIATE SPORTS",7,9.4966761633428305E-4,null,null,null,"Email",32]
[null,null,null,null,null,null,"CAMPUS POLICE",6,8.1400081400081396E-4,null,null,null,"Hardware",23]
[null,null,null,null,null,null,"Center for Collective Intelligence",6,8.1400081400081396E-4,null,null,null,"Network",20]
[null,null,null,null,null,null,"Office of Faculty Support",6,8.1400081400081396E-4,null,null,null,"OS",8]
[null,null,null,null,null,null,"SYSTEM DESIGN AND MANAGEMENT PROGRAM",6,8.1400081400081396E-4,null,null,null,"Printing",2]
[null,null,null,null,null,null,"COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE",6,8.1400081400081396E-4,null,null,null,"security",1]
[null,null,null,null,null,null,"CHANCELLOR'S OFFICE",6,8.1400081400081396E-4,null,null,null,"services",8]
[null,null,null,null,null,null,"TECHNOLOGY DEVELOPMENT PROGRAM",5,6.7833401166734499E-4,null,null,null,"Software",30]
[null,null,null,null,null,null,"School of Engineering-UPOP",5,6.7833401166734499E-4,null,null,null,"Web",4]
[null,null,null,null,null,null,"REGISTRAR'S OFFICE",5,6.7833401166734499E-4,null,null,null,"other",5]
[null,null,null,null,null,null,"Security & Emergency Management Office",5,6.7833401166734499E-4,null,null,null,"CHEMISTRY, DEPARTMENT OF",166]
[null,null,null,null,null,null,"terrascope",5,6.7833401166734499E-4,null,null,null," not sure yet",1]
[null,null,null,null,null,null,"ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF",5,6.7833401166734499E-4,null,null,null,"accounts",2]
[null,null,null,null,null,null,"TECHNOLOGY AND POLICY PROGRAM",5,6.7833401166734499E-4,null,null,null,"backup",13]
[null,null,null,null,null,null,"GENERAL COUNSEL, OFFICE OF",5,6.7833401166734499E-4,null,null,null,"Business",22]
[null,null,null,null,null,null,"DAPER FACILITIES",5,6.7833401166734499E-4,null,null,null,"Email",30]
[null,null,null,null,null,null,"CONSORTIUM ON FINANCING HIGHER EDUCATION",5,6.7833401166734499E-4,null,null,null,"Hardware",18]
[null,null,null,null,null,null,"MILITARY SCIENCE",4,{"$f":"H134/MAX(H:H)","v":5.4266720933387601E-4},null,null,null,"Network",17]
[null,null,null,null,null,null,"CENTER FOR BIOMEDICAL ENGINEERING",4,5.4266720933387601E-4,null,null,null,"OS",9]
[null,null,null,null,null,null,"OPEN COURSE WARE",4,5.4266720933387601E-4,null,null,null,"Printing",8]
[null,null,null,null,null,null,"OFFICE OF MINORITY EDUCATION",4,5.4266720933387601E-4,null,null,null,"security",1]
[null,null,null,null,null,null,"CENTER FOR ADVANCED VISUAL STUDIES",4,5.4266720933387601E-4,null,null,null,"services",11]
[null,null,null,null,null,null,"DESHPANDE CENTER FOR TECHNOLOGICAL INNOVATIONS",3,4.0700040700040698E-4,null,null,null,"Software",29]
[null,null,null,null,null,null,"CHAPLAINCY",3,4.0700040700040698E-4,null,null,null,"other",5]
[null,null,null,null,null,null,"CLINICAL RESEARCH CENTER",3,4.0700040700040698E-4,null,null,null,"AERONAUTICS AND ASTRONAUTICS, DEPARTMENT OF",156]
[null,null,null,null,null,null,"Office of Insurance",3,4.0700040700040698E-4,null,null,null,"accounts",3]
[null,null,null,null,null,null,"DAPER PHYSICAL EDUCATION",3,4.0700040700040698E-4,null,null,null,"backup",6]
[null,null,null,null,null,null,"PROCUREMENT",3,4.0700040700040698E-4,null,null,null,"Business",9]
[null,null,null,null,null,null,"SINGAPORE/MIT ALLIANCE PROGRAM",3,4.0700040700040698E-4,null,null,null,"Email",29]
[null,null,null,null,null,null,"MICROPHOTONICS CENTER",3,4.0700040700040698E-4,null,null,null,"Hardware",19]
[null,null,null,null,null,null,"OFFICE OF THE ARTS",3,4.0700040700040698E-4,null,null,null,"Network",18]
[null,null,null,null,null,null,"NON-INSTITUTE HARVARD",2,2.7133360466693801E-4,null,null,null,"OS",8]
[null,null,null,null,null,null,"FOUNDATION RELATIONS, OFFICE OF",2,2.7133360466693801E-4,null,null,null,"Printing",3]
[null,null,null,null,null,null,"Office of Communications",2,2.7133360466693801E-4,null,null,null,"security",1]
[null,null,null,null,null,null,"VICE PRES FOR RESOURCE DEVELOPMENT",2,2.7133360466693801E-4,null,null,null,"services",11]
[null,null,null,null,null,null,"CREDIT UNION",2,2.7133360466693801E-4,null,null,null,"Software",38]
[null,null,null,null,null,null,"FOOD SERVICES",2,2.7133360466693801E-4,null,null,null,"telephone",1]
[null,null,null,null,null,null,"PROPERTY OFFICE",2,2.7133360466693801E-4,null,null,null,"Web",4]
[null,null,null,null,null,null,"CENTER FOR INFORMATION SYSTEMS RESEARCH",1,1.35666802333469E-4,null,null,null,"other",6]
[null,null,null,null,null,null,"NAVAL SCIENCE",1,1.35666802333469E-4,null,null,null,"BIOLOGY, DEPARTMENT OF",153]
[null,null,null,null,null,null,"Undesignated",1,1.35666802333469E-4,null,null,null,"accounts",1]
[null,null,null,null,null,null,"lookup failed on Not Available",1,1.35666802333469E-4,null,null,null,"backup",11]
[null,null,null,null,null,null,"lookup failed on Office of Student Citizenship",1,1.35666802333469E-4,null,null,null,"Business",15]
[null,null,null,null,null,null,"Unknown",1,1.35666802333469E-4,null,null,null,"Email",27]
[null,null,null,null,null,null,"OFFICE OF THE EXECUTIVE VICE PRESIDENT",1,1.35666802333469E-4,null,null,null,"Hardware",21]
[null,null,null,null,null,null,"NON-INSTITUTE WELLESLEY",1,1.35666802333469E-4,null,null,null,"Network",23]
[null,null,null,null,null,null,"ENDICOTT HOUSE",1,1.35666802333469E-4,null,null,null,"OS",7]
[null,null,null,null,null,null,"LINCOLN FISCAL OFFICE",1,1.35666802333469E-4,null,null,null,"Printing",4]
[null,null,null,null,null,null,"PRESIDENT'S HOUSE",1,1.35666802333469E-4,null,null,null,"security",2]
[null,null,null,null,null,null,"INSTITUTE PROFESSORS",1,1.35666802333469E-4,null,null,null,"services",6]
[null,null,null,null,null,null,"Grand Total",7371,1,null,null,null,"Software",28]
[null,null,null,null,null,null,null,null,0,null,null,null,"telephone",1]
[null,null,null,null,null,null,null,null,0,null,null,null,"Web",2]
[null,null,null,null,null,null,null,null,0,null,null,null,"other",5]
[null,null,null,null,null,null,null,null,0,null,null,null,"PHYSICS, DEPARTMENT OF",145]
[null,null,null,null,null,null,null,null,0,null,null,null,"accounts",3]
[null,null,null,null,null,null,null,null,0,null,null,null,"backup",5]
[null,null,null,null,null,null,null,null,0,null,null,null,"Business",19]
[null,null,null,null,null,null,null,null,0,null,null,null,"Email",27]
[null,null,null,null,null,null,null,null,0,null,null,null,"Hardware",12]
[null,null,null,null,null,null,null,null,0,null,null,null,"Network",13]
[null,null,null,null,null,null,null,null,0,null,null,null,"OS",7]
[null,null,null,null,null,null,null,null,0,null,null,null,"Printing",6]
[null,null,null,null,null,null,null,null,0,null,null,null,"security",1]
[null,null,null,null,null,null,null,null,0,null,null,null,"services",12]
[null,null,null,null,null,null,null,null,0,null,null,null,"Software",32]
[null,null,null,null,null,null,null,null,0,null,null,null,"telephone",1]
[null,null,null,null,null,null,null,null,0,null,null,null,"Web",6]
[null,null,null,null,null,null,null,null,0,null,null,null,"other",1]
[null,null,null,null,null,null,null,null,0,null,null,null,"URBAN STUDIES & PLANNING, DEPARTMENT OF",141]
[null,null,null,null,null,null,null,null,0,null,null,null," not sure yet",1]
[null,null,null,null,null,null,null,null,0,null,null,null,"accounts",5]
[null,null,null,null,null,null,null,null,0,null,null,null,"backup",9]
[null,null,null,null,null,null,null,null,null,null,null,null,"Business",9]
[null,null,null,null,null,null,null,null,null,null,null,null,"Email",24]
[null,null,null,null,null,null,null,null,null,null,null,null,"Hardware",16]
[null,null,null,null,null,null,null,null,null,null,null,null,"Network",16]
[null,null,null,null,null,null,null,null,null,null,null,null,"OS",8]
[null,null,null,null,null,null,null,null,null,null,null,null,"Printing",1]
[null,null,null,null,null,null,null,null,null,null,null,null,"security",2]
[null,null,null,null,null,null,null,null,null,null,null,null,"services",14]
[null,null,null,null,null,null,null,null,null,null,null,null,"Software",29]
[null,null,null,null,null,null,null,null,null,null,null,null,"Web",3]
[null,null,null,null,null,null,null,null,null,null,null,null,"other",4]
[null,null,null,null,null,null,null,null,null,null,null,null,"FRESHMEN",124]
[null,null,null,null,null,null,null,null,null,null,null,null,"accounts",2]
[null,null,null,null,null,null,null,null,null,null,null,null,"backup",3]
[null,null,null,null,null,null,null,null,null,null,null,null,"Business",7]
[null,null,null,null,null,null,null,null,null,null,null,null,"Email",15]
[null,null,null,null,null,null,null,null,null,null,null,null,"Hardware",26]
[null,null,null,null,null,null,null,null,null,null,null,null,"Network",24]
[null,null,null,null,null,null,null,null,null,null,null,null,"OS",8]
[null,null,null,null,null,null,null,null,null,null,null,null,"Printing",1]
[null,null,null,null,null,null,null,null,null,null,null,null,"security",1]
[null,null,null,null,null,null,null,null,null,null,null,null,"services",3]
[null,null,null,null,null,null,null,null,null,null,null,null,"Software",30]
[null,null,null,null,null,null,null,null,null,null,null,null,"other",4]
[null,null,null,null,null,null,null,null,null,null,null,null,"HARVD-MIT DIVISION OF HEALTH SCIENCES & TECHNOLOGY",112]
[null,null,null,null,null,null,null,null,null,null,null,null,"accounts",2]
[null,null,null,null,null,null,null,null,null,null,null,null,"backup",3]
[null,null,null,null,null,null,null,null,null,null,null,null,"Business",14]
[null,null,null,null,null,null,null,null,null,null,null,null,"Email",21]
[null,null,null,null,null,null,null,null,null,null,null,null,"Hardware",15]
[null,null,null,null,null,null,null,null,null,null,null,null,"Network",10]
[null,null,null,null,null,null,null,null,null,null,null,null,"OS",6]
[null,null,null,null,null,null,null,null,null,null,null,null,"Printing",1]
[null,null,null,null,null,null,null,null,null,null,null,null,"security",3]
[null,null,null,null,null,null,null,null,null,null,null,null,"services",6]
[null,null,null,null,null,null,null,null,null,null,null,null,"Software",24]
[null,null,null,null,null,null,null,null,null,null,null,null,"telephone",1]
[null,null,null,null,null,null,null,null,null,null,null,null,"Web",2]
[null,null,null,null,null,null,null,null,null,null,null,null,"other",4]
[null,null,null,null,null,null,null,null,null,null,null,null,"ARCHITECTURE, DEPARTMENT OF",103]
[null,null,null,null,null,null,null,null,null,null,null,null,"accounts",4]
[null,null,null,null,null,null,null,null,null,null,null,null,"backup",8]
[null,null,null,null,null,null,null,null,null,null,null,null,"Business",4]
[null,null,null,null,null,null,null,null,null,null,null,null,"Email",13]
[null,null,null,null,null,null,null,null,null,null,null,null,"Hardware",10]
[null,null,null,null,null,null,null,null,null,null,null,null,"Network",14]
[null,null,null,null,null,null,null,null,null,null,null,null,"OS",9]
[null,null,null,null,null,null,null,null,null,null,null,null,"Printing",2]
[null,null,null,null,null,null,null,null,null,null,null,null,"security",5]
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[null,null,null,null,null,null,null,null,null,null,null,null,"Grand Total",7371]

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[null,null,null,null,null,null,null,null,null,null,"For QR: ","Tickets per DLC",null,null,"URBAN STUDIES & PLANNING, DEPARTMENT OF",141,null,"Printing",3,8,22,33,33,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"security",34,33,49,116,116,null,"aadelf@mit.edu",1,null,null,1,1,1,null,null,"adid",null,1,null,1,1,null,null,"agosti",null,1,null,1,1,null,null,"ablunk",1,1,null,null,null,null,"alamaro",1,3,1,5,5,null,null,"ablake",null,1,null,1,1,null,"amsden",1,null,2,3,3,null,null,"alam",null,1,null,1,1,null,null,10,13,33,44,90,90,null,10,5.2419354838709681E-3,1.3474887709269089E-2,1.8025399426464563E-2,1.2211668928086838E-2,1.2211668928086838E-2,null,9,1.5133876600698487E-2,2.181818181818182E-2,2.2140221402214021E-2,1.962354825790949E-2,1.962354825790949E-2,0,0,0,0,3.3528918692372171E-3,5.6338028169014088E-3,4.0201005025125632E-3,4.3037196434060863E-3,4.3037196434060863E-3,0,0,0,0,0,0,0,0,0,1.8691588785046728E-2,7.3529411764705881E-3,0,8.0000000000000002E-3,8.0000000000000002E-3,4.2553191489361701E-2,2.5000000000000001E-2,1.8018018018018018E-2,2.5179856115107913E-2,2.5179856115107913E-2,1.1363636363636364E-2]
["Other",{"$f":"SUM(B11,B16,B17)","v":1097},{"$f":"SUM(C11,C16,C17)","v":1135},{"$f":"SUM(D11,D16,D17)","v":1269},null,null,null,null,null,null,null,"average",{"$f":"(SUM(P:P)/2)/(COUNT(P:P)-1)","v":45.223926380368098},null,"FRESHMEN",124,null,"security",11,3,12,26,26,null,null,null,null,null,null,null,null,"TktExists",1,null,null,null,null,null,"services",128,231,236,595,595,null,"aadels",null,1,2,3,3,2,null,null,"adolan",6,3,2,11,11,null,null,"ainissa",1,null,null,1,1,null,null,"aboakye",1,1,null,null,null,null,"alan_s",5,null,3,8,8,null,null,"ablunk",null,null,1,1,1,null,"anantha",1,null,null,1,1,null,null,"alancook",null,null,1,1,1,null,null,11,19,21,16,56,56,null,11,7.6612903225806448E-3,8.5749285422621474E-3,6.5546907005325688E-3,7.5983717774762548E-3,7.5983717774762548E-3,null,10,5.8207217694994182E-3,1.8181818181818181E-2,1.3530135301353014E-2,1.2414897877452943E-2,1.2414897877452943E-2,0,0,0,0,3.3528918692372171E-3,7.5117370892018778E-3,7.0351758793969852E-3,5.8407623731939751E-3,5.8407623731939751E-3,0.5,0,0.33333333333333331,0.33333333333333331,0,0.5,0,7.6923076923076927E-2,7.6923076923076927E-2,0,1.4705882352941176E-2,7.575757575757576E-3,8.0000000000000002E-3,8.0000000000000002E-3,2.1276595744680851E-2,1.6666666666666666E-2,4.5045045045045043E-2,2.8776978417266189E-2,2.8776978417266189E-2,9.8069738480697378E-3]
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[null,null,null,null,null,null,null,null,null,null,null,"dlc count",{"$f":"COUNT(P:P)-2","v":162},null,"ARCHITECTURE, DEPARTMENT OF",103,null,"Software",114,118,86,318,318,null,null,null,null,null,null,null,null,"Count of Ticket","Column Labels",null,null,null,null,null,"telephone",3,8,8,19,19,null,"aalwan",null,null,1,1,1,1,null,null,"aed",25,28,15,68,68,null,null,"ajemian",1,null,null,1,1,null,null,"abrinson",1,1,null,null,null,null,"aleksey",null,1,1,2,2,null,null,"abowman",null,1,null,1,1,null,"and",null,1,null,1,1,null,null,"amart",null,4,1,5,5,null,null,13,18,32,35,85,85,null,13,7.2580645161290326E-3,1.3066557778685178E-2,1.4338385907414994E-2,1.1533242876526458E-2,1.1533242876526458E-2,null,12,8.1490104772991845E-3,9.696969696969697E-3,8.6100861008610082E-3,8.8105726872246704E-3,8.8105726872246704E-3,0,0,0,0,1.6764459346186086E-3,1.8779342723004694E-3,4.0201005025125632E-3,2.4592683676606208E-3,2.4592683676606208E-3,0,0,0,0,0,0,0,0,0,2.8037383177570093E-2,0,3.787878787878788E-2,2.1333333333333333E-2,2.1333333333333333E-2,0,1.6666666666666666E-2,3.6036036036036036E-2,2.1582733812949641E-2,2.1582733812949641E-2,6.8493150684931503E-3]
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["Help Desk::Call Center",1670,1544,1398,4612,4612,null,null,null,null,null,null,null,null,"SCHOOL OF ENGINEERING",37,null,"Software",7,12,15,34,34,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"abishop",null,1,null,1,1,1,null,null,"akelsey",1,null,2,3,3,null,null,"anirban",null,null,1,1,1,null,null,"agallina",1,1,null,null,null,null,"becla",1,null,null,1,1,null,null,"adwj",null,1,null,1,1,null,"bonatti",1,null,null,1,1,null,null,"baecj",null,null,1,1,1,null,null,29,null,5,2,7,7,null,29,0,2.0416496529195591E-3,8.1933633756657109E-4,9.4979647218453186E-4,9.4979647218453186E-4,null,28,1.1641443538998836E-3,6.0606060606060606E-3,3.6900369003690036E-3,3.6043251902282739E-3,3.6043251902282739E-3,0,0,0,0,0,9.3896713615023472E-4,3.015075376884422E-3,1.2296341838303104E-3,1.2296341838303104E-3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2.0236612702366126E-3]
["Help Desk::Customercare",21,8,15,44,44,null,null,null,null,null,null,null,null,"FOREIGN LANGUAGES & LITERATURES SECTION",37,null,"telephone",null,1,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"abklein",1,null,1,2,2,2,null,null,"akozlov",1,null,null,1,1,null,null,"annette",1,1,null,2,2,null,null,"agarwalg",1,1,null,null,null,null,"betty",1,1,null,2,2,null,null,"aelubin",null,1,null,1,1,null,"bpweiss",null,1,null,1,1,null,null,"bales",null,1,null,1,1,null,null,30,1,2,4,7,7,null,30,4.032258064516129E-4,8.1665986116782364E-4,1.6386726751331422E-3,9.4979647218453186E-4,9.4979647218453186E-4,null,29,0,2.4242424242424242E-3,0,8.0096115338406087E-4,8.0096115338406087E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,7.575757575757576E-3,2.6666666666666666E-3,2.6666666666666666E-3,0,0,0,0,0,4.6699875466998757E-4]
["Help Desk::HDweb",13,11,10,34,34,null,null,null,null,null,null,null,null,"LITERATURE SECTION",37,null,"Web",null,null,3,3,3,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ablake",null,1,null,1,1,1,null,null,"alcohen",null,1,null,1,1,null,null,"aoelker",1,null,null,1,1,null,null,"agarwals",1,1,null,null,null,null,"biderman",null,null,1,1,1,null,null,"afdoland",1,1,null,2,2,null,"bradt",null,1,null,1,1,null,null,"beatac",null,1,null,1,1,null,null,31,null,12,null,12,12,null,31,0,4.8999591670069419E-3,0,1.6282225237449117E-3,1.6282225237449117E-3,null,30,0,2.4242424242424242E-3,2.4600246002460025E-3,1.6019223067681217E-3,1.6019223067681217E-3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2.1276595744680851E-2,0,9.0090090090090089E-3,7.1942446043165471E-3,7.1942446043165471E-3,9.3399750933997514E-4]
["Help Desk::Mobile Devices",3,2,2,7,7,null,null,null,null,null,null,null,null,"DEPARTMENT OF FACILITIES",37,null,"SLOAN SCHOOL OF MANAGEMENT",144,163,137,444,444,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ablunk",null,null,1,1,1,1,null,null,"aldixon",null,null,1,1,1,null,null,"aorlando",null,2,null,2,2,null,null,"agerman",2,2,null,null,null,null,"bklatt",3,6,1,10,10,null,null,"affi",null,1,null,1,1,null,"bulovic",1,null,null,1,1,null,null,"besser",null,null,3,3,3,null,null,32,null,5,null,5,5,null,32,0,2.0416496529195591E-3,0,6.7842605156037987E-4,6.7842605156037987E-4,null,31,0,8.4848484848484857E-3,0,2.803364036844213E-3,2.803364036844213E-3,0,0,0,0,0,3.7558685446009389E-3,0,1.2296341838303104E-3,1.2296341838303104E-3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1.7123287671232876E-3]
["Help Desk::Presales",29,15,8,52,52,null,null,null,null,null,null,null,null,"PROGRAM IN SCIENCE, TECHNOLOGY, AND SOCIETY",36,null," not sure yet",null,7,null,7,7,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"aboakye",1,null,null,1,1,1,null,null,"alexp",null,2,1,3,3,null,null,"apostola",null,1,null,1,1,null,null,"agoessli",1,1,null,null,null,null,"bladek",null,null,1,1,1,null,null,"afiallos",null,1,null,1,1,null,"buonassi",null,null,1,1,1,null,null,"bhughey",null,1,1,2,2,null,null,33,1,4,null,5,5,null,33,4.032258064516129E-4,1.6333197223356473E-3,0,6.7842605156037987E-4,6.7842605156037987E-4,null,32,0,2.4242424242424242E-3,0,8.0096115338406087E-4,8.0096115338406087E-4,0,0,0,0,0,9.3896713615023472E-4,0,3.074085459575776E-4,3.074085459575776E-4,0,0,0,0,0,0,0,0,0,0,7.3529411764705881E-3,0,2.6666666666666666E-3,2.6666666666666666E-3,0,0,0,0,0,6.2266500622665006E-4]
["Help Desk::Service Center",246,291,365,902,902,null,null,null,null,null,null,null,null,"PLASMA SCIENCE AND FUSION CENTER",36,null,"accounts",5,3,2,10,10,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"abowman",null,1,null,1,1,1,null,null,"aliberti",null,null,2,2,2,null,null,"aprotim",1,null,null,1,1,null,null,"agoldber",1,1,null,null,null,null,"blairk",3,1,null,4,4,null,null,"agallina",null,1,null,1,1,null,"busza",1,null,null,1,1,null,null,"bjmiller",null,null,1,1,1,null,null,34,1,10,null,11,11,null,34,4.032258064516129E-4,4.0832993058391182E-3,0,1.4925373134328358E-3,1.4925373134328358E-3,null,33,0,3.6363636363636364E-3,0,1.2014417300760913E-3,1.2014417300760913E-3,0,0,0,0,8.3822296730930428E-4,0,0,3.074085459575776E-4,3.074085459575776E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,8.3333333333333332E-3,0,3.5971223021582736E-3,3.5971223021582736E-3,7.7833125778331254E-4]
["Help Desk::Tether/iPass",4,9,6,19,19,null,null,null,null,null,null,null,null,"CENTER FOR INTERNATIONAL STUDIES",33,null,"backup",24,12,8,44,44,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"abradsha",1,null,null,1,1,1,null,null,"alycej",1,null,null,1,1,null,null,"arayo",null,null,1,1,1,null,null,"agwarren",1,1,null,null,null,null,"blip",1,null,null,1,1,null,null,"agarwalg",1,null,null,1,1,null,"bwerner",null,null,2,2,2,null,null,"boazm",null,null,1,1,1,null,null,35,null,11,null,11,11,null,35,0,4.49162923642303E-3,0,1.4925373134328358E-3,1.4925373134328358E-3,null,34,0,3.6363636363636364E-3,0,1.2014417300760913E-3,1.2014417300760913E-3,0,0,0,0,8.3822296730930428E-4,1.8779342723004694E-3,0,9.2222563787273287E-4,9.2222563787273287E-4,0,0,0,0,0,0,0,0,0,0,7.3529411764705881E-3,0,2.6666666666666666E-3,2.6666666666666666E-3,0,8.3333333333333332E-3,0,3.5971223021582736E-3,3.5971223021582736E-3,1.2453300124533001E-3]
["Help Desk::Trends",7,4,6,17,17,null,null,null,null,null,null,null,null,"CENTER FOR SPACE RESEARCH",32,null,"Business",8,10,11,29,29,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"abraham.mcallister@gmail.com",1,null,null,1,1,1,null,null,"alz",2,null,null,2,2,null,null,"ardekani",null,2,null,2,2,null,null,"ahailes",2,2,null,null,null,null,"bmasters",null,null,1,1,1,null,null,"agarwals",1,null,null,1,1,null,"capozzol",null,1,null,1,1,null,null,"boiko",4,2,2,8,8,null,null,36,null,12,null,12,12,null,36,0,4.8999591670069419E-3,0,1.6282225237449117E-3,1.6282225237449117E-3,null,35,0,7.2727272727272727E-3,0,2.4028834601521826E-3,2.4028834601521826E-3,0,0,0,0,0,9.3896713615023472E-4,0,3.074085459575776E-4,3.074085459575776E-4,0,0,0,0,0,0,0,0,0,0,7.3529411764705881E-3,0,2.6666666666666666E-3,2.6666666666666666E-3,0,8.3333333333333332E-3,0,3.5971223021582736E-3,3.5971223021582736E-3,1.4009962640099626E-3]
["Help Desk::UNIX/Linux",10,17,20,47,47,null,null,null,null,null,null,null,null,"OFFICE OF THE PROVOST",32,null,"Email",25,16,14,55,55,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"abrick",1,null,null,1,1,1,null,null,"amahr",null,1,null,1,1,null,null,"ardent",null,null,1,1,1,null,null,"ahf9",1,1,null,null,null,null,"boelo78",null,1,null,1,1,null,null,"agerman",2,null,null,2,2,null,"ccmei",null,1,null,1,1,null,null,"bpereira",2,null,1,3,3,null,null,37,1,5,null,6,6,null,37,4.032258064516129E-4,2.0416496529195591E-3,0,8.1411126187245586E-4,8.1411126187245586E-4,null,36,0,7.2727272727272727E-3,0,2.4028834601521826E-3,2.4028834601521826E-3,0,0,0,0,0,1.8779342723004694E-3,0,6.1481709191515521E-4,6.1481709191515521E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,8.3333333333333332E-3,0,3.5971223021582736E-3,3.5971223021582736E-3,1.4009962640099626E-3]
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["Grand Total",2480,2449,2441,7370,7370,null,null,null,null,null,null,null,null,"LINGUISTICS AND PHILOSOPHY, DEPARTMENT OF",29,null,"Network",13,15,9,37,37,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"abs82",1,null,1,2,2,2,null,null,"amc",null,null,1,1,1,null,null,"armiento",2,null,null,2,2,null,null,"ahilmer",1,1,null,null,null,null,"borisk",null,null,1,1,1,null,null,"agoldber",1,null,null,1,1,null,"charvey",1,null,2,3,3,null,null,"brhoades",null,null,1,1,1,null,null,40,null,4,null,4,4,null,40,0,1.6333197223356473E-3,0,5.4274084124830398E-4,5.4274084124830398E-4,null,38,0,3.6363636363636364E-3,0,1.2014417300760913E-3,1.2014417300760913E-3,0,0,0,0,0,2.8169014084507044E-3,0,9.2222563787273287E-4,9.2222563787273287E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,8.3333333333333332E-3,0,3.5971223021582736E-3,3.5971223021582736E-3,1.0896637608966376E-3]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"SCHOOL OF HUMANITIES, ARTS AND SOCIAL SCIENCES",17,null,"ELECTRICAL ENGINEERING & COMPUTER SCIENCE, DEPT OF",85,63,88,236,236,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"adosreis",null,null,1,1,1,1,null,null,"asanto",1,null,null,1,1,null,null,"bjmiller",null,null,1,1,1,null,null,"alevy1",1,1,null,null,null,null,"domansky",null,null,1,1,1,null,null,"alanlu",null,1,null,1,1,null,"dhmarks",null,1,null,1,1,null,null,"dgwilson",null,1,1,2,2,null,null,72,3,null,null,3,3,null,72,1.2096774193548388E-3,0,0,4.0705563093622793E-4,4.0705563093622793E-4,null,73,9.3131548311990685E-3,0,0,3.2038446135362435E-3,3.2038446135362435E-3,0,0,0,0,1.6764459346186086E-3,0,0,6.1481709191515521E-4,6.1481709191515521E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1.5566625155666251E-3]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"OPERATIONS RESEARCH CENTER",15,null,"Email",32,12,12,56,56,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"adw",null,1,null,1,1,1,null,null,"atat",2,1,1,4,4,null,null,"bpweiss",null,1,null,1,1,null,null,"aliemck",1,1,null,null,null,null,"edlrosab",1,null,1,2,2,null,null,"aldenw",null,null,1,1,1,null,"dphart",null,1,null,1,1,null,null,"dkwood",null,null,1,1,1,null,null,78,8,null,null,8,8,null,78,3.2258064516129032E-3,0,0,1.085481682496608E-3,1.085481682496608E-3,null,80,2.3282887077997671E-3,0,0,8.0096115338406087E-4,8.0096115338406087E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,9.3457943925233638E-3,0,0,2.6666666666666666E-3,2.6666666666666666E-3,0,0,0,0,0,4.6699875466998757E-4]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"AUDIT DIVISION",15,null,"Hardware",19,10,15,44,44,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"adwj",null,1,null,1,1,1,null,null,"aurora",1,null,null,1,1,null,null,"bradt",null,1,null,1,1,null,null,"allenl",2,2,null,null,null,null,"edmund_w",1,null,null,1,1,null,null,"alevy1",null,1,null,1,1,null,"drowell",1,null,null,1,1,null,null,"dlshapir",1,null,null,1,1,null,null,79,8,null,null,8,8,null,79,3.2258064516129032E-3,0,0,1.085481682496608E-3,1.085481682496608E-3,null,81,1.1641443538998836E-3,0,0,4.0048057669203043E-4,4.0048057669203043E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1.5566625155666251E-4]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"MICROSYSTEMS TECHNOLOGY LABORATORIES",14,null,"Network",7,8,7,22,22,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ae@e1up.com",null,1,null,1,1,1,null,null,"ayar",null,3,null,3,3,null,null,"breindel",null,null,1,1,1,null,null,"allenos",1,1,null,null,null,null,"eeadams",1,1,1,3,3,null,null,"alexiss",2,null,null,2,2,null,"dsadoway",null,1,null,1,1,null,null,"dohoon",null,null,1,1,1,null,null,80,5,null,null,5,5,null,80,2.0161290322580645E-3,0,0,6.7842605156037987E-4,6.7842605156037987E-4,null,82,1.1641443538998836E-3,0,0,4.0048057669203043E-4,4.0048057669203043E-4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1.5566625155666251E-4]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"STUDENT LIFE PROGRAMS",7,null,"other",1,1,2,4,4,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahider",1,null,null,1,1,1,null,null,"bma",1,2,1,4,4,null,null,"cope",5,3,4,12,12,null,null,"annashch",1,1,null,null,null,null,"j2n_2006",null,null,1,1,1,null,null,"anao",null,null,1,1,1,null,"gossard",null,null,1,1,1,null,null,"gschuck",null,1,null,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"CENTER FOR MATERIALS SCIENCE AND ENGINEERING",7,null,"Printing",5,2,3,10,10,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahilmer",null,null,1,1,1,1,null,null,"bmaloney",null,1,null,1,1,null,null,"corkin",null,1,null,1,1,null,null,"anniek",1,1,null,null,null,null,"janoble",null,null,1,1,1,null,null,"anas",null,null,1,1,1,null,"groisser",3,1,null,4,4,null,null,"guye",null,2,null,2,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"LAB FOR ELECTROMAGNETIC & ELECTRONIC SYSTEMS",7,null,"security",null,1,2,3,3,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahnmj",1,null,null,1,1,1,null,null,"bmblais",1,null,null,1,1,null,null,"cortiz",2,3,null,5,5,null,null,"ant",1,1,null,null,null,null,"jcalvo",null,1,null,1,1,null,null,"andalman",1,null,1,2,2,null,"guth",1,null,null,1,1,null,null,"h_cheng",1,null,1,2,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ARCHAEOLOGY, DEPARTMENT OF",7,null,"services",1,1,2,4,4,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahorn",6,3,3,12,12,3,null,null,"bmcavin",null,1,null,1,1,null,null,"cparis",2,null,null,2,2,null,null,"aoxion",1,1,null,null,null,null,"jcandido",1,1,null,2,2,null,null,"andersk",null,1,null,1,1,null,"gutowski",1,null,2,3,3,null,null,"hadar",4,null,null,4,4]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"DAPER INTERCOLLEGIATE SPORTS",7,null,"Software",20,14,15,49,49,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahorning",null,null,2,2,2,1,null,null,"bochnak",null,null,1,1,1,null,null,"cpuryear",null,1,null,1,1,null,null,"aparekh",1,1,null,null,null,null,"jdesloge",1,null,null,1,1,null,null,"andreafe",null,null,1,1,1,null,"gwalker",null,null,1,1,1,null,null,"hallmann",null,1,null,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"MIT-Portugal Program",7,null,"Web",1,2,2,5,5,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahp29@cam.ac.uk",null,1,1,2,2,2,null,null,"bonners",1,null,null,1,1,null,null,"cquinn",null,1,null,1,1,null,null,"apca",1,1,null,null,null,null,"jeffmkim",null,null,1,1,1,null,null,"andrewrm",null,1,null,1,1,null,"helgason",null,null,1,1,1,null,null,"halman",1,null,null,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"DAPER ADMINISTRATION",7,null,"MATERIALS SCIENCE AND ENGINEERING, DEPARTMENT OF",65,48,64,177,177,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahrich",null,1,null,1,1,1,null,null,"boojum",6,6,4,16,16,null,null,"crandall",1,null,null,1,1,null,null,"apodany",1,1,null,null,null,null,"jfinks",1,null,null,1,1,null,null,"angelos",1,null,null,1,1,null,"hfhemond",null,null,1,1,1,null,null,"hanstar",1,null,null,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"OFFICE OF SPONSORED PROGRAMS",7,null,"accounts",1,2,2,5,5,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahslocum",null,4,2,6,6,2,null,null,"book",1,null,1,2,2,null,null,"crawley",1,null,null,1,1,null,null,"apratim",1,1,null,null,null,null,"jgregory",1,null,null,1,1,null,null,"anger",1,null,null,1,1,null,"hismith",null,1,null,1,1,null,null,"harkless",null,null,1,1,1]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Office of Faculty Support",6,null,"Business",9,6,11,26,26,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ahynes",1,null,null,1,1,1,null,null,"bowser",null,1,null,1,1,null,null,"csweaver",null,null,1,1,1,null,null,"archana",1,1,null,null,null,null,"joachimd",null,null,1,1,1,null,null,"anjan",null,null,1,1,1,null,"hnritvo",1,1,null,2,2,null,null,"hchrist",null,null,1,1,1]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"CHANCELLOR'S OFFICE",6,null,"Hardware",13,4,6,23,23,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"aileenk",null,null,1,1,1,1,null,null,"brandyb",2,null,null,2,2,null,null,"czegras",1,null,1,2,2,null,null,"areem",1,1,null,null,null,null,"jphlbrck",null,null,1,1,1,null,null,"annashch",1,null,null,1,1,null,"hosler",3,1,3,7,7,null,null,"helia",1,null,1,2,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Center for Collective Intelligence",6,null,"Network",4,5,11,20,20,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ainam",null,2,null,2,2,1,null,null,"brearley",null,null,1,1,1,null,null,"dabiri",null,1,null,1,1,null,null,"arein",1,1,null,null,null,null,"jresniko",3,null,null,3,3,null,null,"anniek",null,1,null,1,1,null,"hrshell",null,2,null,2,2,null,null,"herskind",null,1,2,3,3]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"COMPUTATIONAL & SYSTEMS BIOLOGY INITIATIVE",6,null,"OS",1,2,5,8,8,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ainissa",1,null,null,1,1,1,null,null,"brehm",1,null,null,1,1,null,null,"danfrey",null,null,1,1,1,null,null,"aresnick",1,1,null,null,null,null,"jrf",null,1,null,1,1,null,null,"anrp",1,null,null,1,1,null,"hsmarcus",1,1,null,2,2,null,null,"hillels",null,1,null,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"SYSTEM DESIGN AND MANAGEMENT PROGRAM",6,null,"other",2,2,1,5,5,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ainman",null,1,null,1,1,1,null,null,"bresee",null,null,1,1,1,null,null,"danheisr",null,1,null,1,1,null,null,"arindone",1,1,null,null,null,null,"jschaeff",1,null,null,1,1,null,null,"ant",null,null,1,1,1,null,"hvymet",null,null,1,1,1,null,null,"hjkulik",null,null,1,1,1]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"REGISTRAR'S OFFICE",5,null,"security",null,null,1,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ajames",1,null,null,1,1,1,null,null,"brighton",null,2,null,2,2,null,null,"davidlw",null,null,1,1,1,null,null,"arman",1,1,null,null,null,null,"karahan",null,1,null,1,1,null,null,"aparekh",1,null,null,1,1,null,"iatridou",null,null,1,1,1,null,null,"hlgolub",null,null,1,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"School of Engineering-UPOP",5,null,"services",1,4,3,8,8,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ajavan",1,null,null,1,1,1,null,null,"bronwenh",1,null,1,2,2,null,null,"dbuccell",1,null,null,1,1,null,null,"armendez",1,1,null,null,null,null,"kayser",null,1,null,1,1,null,null,"apca",null,1,null,1,1,null,"iaw",1,null,null,1,1,null,null,"hwlee",null,1,null,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ENVIRONMENTAL HEALTH AND SAFETY, OFFICE OF",5,null,"Software",10,11,9,30,30,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"aje@seas.harvard.edu",null,null,1,1,1,1,null,null,"brucem",null,1,null,1,1,null,null,"dbwalker",null,1,null,1,1,null,null,"aronov",1,1,null,null,null,null,"kbahlman",null,null,1,1,1,null,null,"aperrott",1,null,null,1,1,null,"ihutch",1,null,1,2,2,null,null,"hylee",1,null,null,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"CONSORTIUM ON FINANCING HIGHER EDUCATION",5,null,"Web",3,null,1,4,4,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ajemian",1,null,null,1,1,1,null,null,"bryanm1",null,null,1,1,1,null,null,"dc_page",null,1,null,1,1,null,null,"arowe",1,1,null,null,null,null,"keel",null,1,null,1,1,null,null,"apodany",1,null,null,1,1,null,"imper",1,null,null,1,1,null,null,"iba",null,1,null,1,1]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"GENERAL COUNSEL, OFFICE OF",5,null," not sure yet",null,1,null,1,1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ajl",1,null,null,1,1,1,null,null,"bshannon",null,1,null,1,1,null,null,"dennisf",null,null,1,1,1,null,null,"arturod",2,2,null,null,null,null,"kenton",1,1,null,2,2,null,null,"apurvj",1,null,null,1,1,null,"jacopo",null,null,1,1,1,null,null,"jaec",null,null,1,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"terrascope",5,null,"accounts",1,1,null,2,2,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ajroman",null,null,1,1,1,1,null,null,"bsjohnst",null,1,null,1,1,null,null,"desimone",4,1,1,6,6,null,null,"arunar",1,1,null,null,null,null,"kkuntzel",null,1,null,1,1,null,null,"araucci",1,null,null,1,1,null,"jagoutz",null,null,1,1,1,null,null,"jagath",1,null,null,1,1]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"TECHNOLOGY DEVELOPMENT PROGRAM",5,null,"Business",9,8,5,22,22,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"akanojia",1,null,null,1,1,1,null,null,"btocco",1,null,null,1,1,null,null,"dhendrix",null,null,1,1,1,null,null,"asaffer",1,1,null,null,null,null,"lanza",null,null,1,1,1,null,null,"ardama",1,null,null,1,1,null,"jasanoff",null,1,null,1,1,null,null,"jbattat",null,3,null,3,3]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"CENTER FOR ADVANCED VISUAL STUDIES",4,null,"Email",9,9,12,30,30,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"akeck",null,null,1,1,1,1,null,null,"btuths",null,null,2,2,2,null,null,"dhfriedm",null,1,null,1,1,null,null,"asamost",1,1,null,null,null,null,"lbellan",1,null,null,1,1,null,null,"areem",null,null,1,1,1,null,"jbt",null,1,null,1,1,null,null,"jche",2,null,null,2,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"OPEN COURSE WARE",4,null,"Hardware",4,6,8,18,18,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"akelsey",1,null,2,3,3,2,null,null,"bubluski",1,null,null,1,1,null,null,"dhmarks",null,1,null,1,1,null,null,"asbjorg",1,1,null,null,null,null,"lbrown",null,null,1,1,1,null,null,"arein",null,1,null,1,1,null,"jeffkarp",1,1,1,3,3,null,null,"jconnor",null,2,3,5,5]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"MILITARY SCIENCE",4,null,"Network",7,2,8,17,17,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"akerlof",1,null,null,1,1,{"$f":"COUNT(AU138:AW138)","v":1},null,null,"burfeind",1,1,null,2,2,null,null,"dicarlo",1,null,null,1,1,null,null,"aseemo",1,1,null,null,null,null,"leoiwai",null,1,null,1,1,null,null,"aresnick",null,null,1,1,1,null,"jekerwin",1,1,null,2,2,null,null,"jcraig",1,3,1,5,5]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"CENTER FOR BIOMEDICAL ENGINEERING",4,null,"OS",3,1,5,9,9,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"akhoury",null,1,null,1,1,1,null,null,"bwhang",null,1,1,2,2,null,null,"dick",1,2,1,4,4,null,null,"aseering",1,1,null,null,null,null,"lfreed",1,2,null,3,3,null,null,"arindone",null,1,null,1,1,null,"jerry",null,1,null,1,1,null,null,"jdcohen",null,null,1,1,1]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"zhs",1,null,null,1,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"zhwang",1,null,null,1,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ziarizvi",null,1,null,1,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ziegfeld",null,null,1,1,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"ziegler@wi.mit.edu",null,1,null,1,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"zifan",null,1,null,1,1,1]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"zwrose",1,null,null,1,1,1]
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["These are often vanity titles, misspellings and variations, etc."]
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[944612,13124365,1551,"Help Desk::Athena","Athena Consulting","2009-07-09","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",10,958180922,1159342,965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"jpaul","Paul, Julie","Paul","Julie",10,"Chemical Engineering",null,null,"Current Student","Current Student","sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13019951,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",1149519,962895802,10,965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13019945,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",962895802,"stalled",965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13019934,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","EmailRecord","Tecplot license file  [help.mit.edu #944612]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,"N/A",null,965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13019932,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,962895802,null,965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13019061,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new","N/A","open",965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13019060,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",10,962895802,1149519,965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13015090,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","EmailRecord","AutoReply: Tecplot license file  [help.mit.edu #944612]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,"N/A",null,965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944612,13015089,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Create","Tecplot license file","Ticket created","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","jpaul","2009-07-09",1551,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,965002895,null,965002895,"sgildea","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"sgildea","Gildea, Stephen Robert","Gildea","Stephen",16,"Aeronautics and Astronautics","37-438",2537485,"Current Student","Current Student","sgildea","sgildea","Aeronautics and Astronautics","Tecplot license file"]
[944826,13022102,597,"Help Desk::Business Help","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Owner",1885,900045937,10,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13022095,597,"Help Desk::Business Help","Help Desk","2009-07-01","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Business Help","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Queue",595,900045937,597,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13022094,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","open",900045937,"resolved",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13022084,597,"Help Desk::Business Help","Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Owner",10,900045937,1885,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13021216,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","RE: I cannot get to Requisition Approver Inbox  [help.mit.edu #944826]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,"N/A",null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13021215,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","resolved","N/A","open",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13021214,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond","RE: I cannot get to Requisition Approver Inbox  [help.mit.edu #944826]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,900057876,null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"ktanaka","Tanaka, Keiko K","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020864,597,"Help Desk::Business Help","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Owner",797699,926717795,10,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020862,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","open",926717795,"resolved",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020861,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","I cannot get to Requisition Approver Inbox  [help.mit.edu #944826]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,"N/A",null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020860,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","new","N/A","open",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020859,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,926717795,null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020858,597,"Help Desk::Business Help","Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,518,null,926717795,"SAP, SAPWeb",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020856,597,"Help Desk::Business Help","Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,517,null,926717795,"PC",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020854,597,"Help Desk::Business Help","Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,516,null,926717795,"Windows XP",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020741,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","open",926717795,"new",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020740,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","new","N/A","open",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020739,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,926717795,null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13020727,597,"Help Desk::Business Help","Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Owner",10,926717795,797699,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13017066,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","open",926717795,"new",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13017065,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","new","N/A","open",900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13017064,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,926717795,null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13016861,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","AutoReply: I cannot get to Requisition Approver Inbox  [help.mit.edu #944826]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,"N/A",null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944826,13016860,597,"Help Desk::Business Help","Help Desk","2009-07-01","Create","I cannot get to Requisition Approver Inbox","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,900057876,null,900057876,"ktanaka","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"ktanaka","Tanaka, Keiko K","Tanaka","Keiko",121000,"Sloan School of Management","E34-458",6172533582,"Current Employee","Current Employee","ktanaka","ktanaka","Sloan School of Management","I cannot get to Requisition Approver Inbox"]
[944839,13030671,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",22559,958681370,10,"N/A","N/A",null,null,null,null,null,null,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13030659,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,958681370,22559,"N/A","N/A",null,null,null,null,null,null,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13030649,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",958681370,"resolved","N/A","N/A",null,null,null,null,null,null,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13030648,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Set",null,"Starts changed from  to 2009-07-02 10:30:44","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Starts","2009-07-02T14:30:44",958681370,"1970-01-01","N/A","N/A",null,null,null,null,null,null,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13028339,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Re: Email not working properly [help.mit.edu #944839]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13028338,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","stalled","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13028332,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","Re: Email not working properly [help.mit.edu #944839]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13023862,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"stalled","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13023861,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Email not working properly  [help.mit.edu #944839]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13023860,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900045069,null,"N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13023497,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Re: Email not working properly [help.mit.edu #944839]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13023496,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","stalled","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13023495,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","Re: Email not working properly [help.mit.edu #944839]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13021137,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"stalled","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13021136,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Email not working properly  [help.mit.edu #944839]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13021133,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900045069,null,"N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13021132,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Set",null,"Starts changed from 2009-07-02 10:30:44 to","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Starts","1970-01-01",900045069,"2009-07-02T14:30:44","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13021005,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Re: [help.mit.edu #944839]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13020997,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","resolved","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13020996,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","Re: [help.mit.edu #944839]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13019617,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"resolved","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13019598,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","stalled","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13019597,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","[help.mit.edu #944839]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13019596,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'new' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new",900045069,"stalled","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13017049,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","AutoReply: Email not working properly  [help.mit.edu #944839]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944839,13017048,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Create","Email not working properly","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rluersen@gmail.com","N/A",null,"Email not working properly"]
[944841,13025888,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",3110323,925036453,10,923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","rdeering","rdeering","Biology","Dell PC purchasing help"]
[944841,13025875,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",925036453,"resolved",923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","rdeering","rdeering","Biology","Dell PC purchasing help"]
[944841,13025874,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","Dell PC purchasing help  [help.mit.edu #944841]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"rdeering","rdeering","Biology","Dell PC purchasing help"]
[944841,13025873,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"rdeering","rdeering","Biology","Dell PC purchasing help"]
[944841,13025872,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925036453,null,923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","rdeering","rdeering","Biology","Dell PC purchasing help"]
[944841,13024499,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,925036453,3110323,923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","rdeering","rdeering","Biology","Dell PC purchasing help"]
[944841,13017072,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","AutoReply: Dell PC purchasing help  [help.mit.edu #944841]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"rdeering","rdeering","Biology","Dell PC purchasing help"]
[944841,13017071,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create","Dell PC purchasing help","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,923715543,null,923715543,"rdeering","Deering","Raquel",7,"Biology",null,null,"rdeering","Deering, Raquel Payzant","Deering","Raquel",7,"Biology",null,null,"Current Student","Current Student","rdeering","rdeering","Biology","Dell PC purchasing help"]
[944842,13021418,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",797699,926717795,10,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13021015,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",926717795,"resolved",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13021013,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13021010,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,926717795,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13021009,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Next step value deleted","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,560,"call client back at alt number",926717795,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13020955,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor bldoyle added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Requestor",null,926717795,2106244,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13020883,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,926717795,797699,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017173,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",16071,900056146,10,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017172,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900056146,"new",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017171,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Cannot access MIT libraries articles'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,900056146,"Cannot access MIT libraries articles",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017170,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017169,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900056146,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017168,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,539,null,900056146,"MIT Libraries",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017167,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,560,null,900056146,"call client back at alt number",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017166,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,517,null,900056146,"PC",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017165,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,516,null,900056146,"Windows",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017164,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Alt. Email/Phone value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,559,null,900056146,"623-694-3838",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944842,13017077,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900056146,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","bldoyle","bldoyle","Libraries","Cannot access MIT libraries articles"]
[944844,13125358,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Status",null,"Status changed from 'waiting' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","stalled",900048884,"resolved",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13024113,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",1885,900045937,10,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13024112,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",900045937,"stalled",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13024111,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","Make a group list in Webmail  [help.mit.edu #944844]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,"N/A",null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13024110,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new","N/A","open",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13024109,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,900045937,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13023054,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",10,900045937,1885,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017205,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",16071,900056146,10,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017203,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",900056146,"new",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017202,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Make a group list in Webmail'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Subject",null,900056146,"Make a group list in Webmail",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017201,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new","N/A","open",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017200,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,900056146,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017199,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,560,null,900056146,"call client back",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017198,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,518,null,900056146,"Webmail",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017197,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,517,null,900056146,"Unknown",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017196,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,516,null,900056146,"Unknown",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017111,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor pepebe added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Requestor",null,900056146,16755,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944844,13017106,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,900056146,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","pepebe","pepebe","Biology","Make a group list in Webmail"]
[944867,13446541,1551,"Help Desk::Athena","Athena Consulting","2009-08-04","Untake",null,"Untaken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",1149519,962895802,10,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13446539,1551,"Help Desk::Athena","Athena Consulting","2009-08-04","Status",null,"Status changed from 'open' to 'waiting'","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Status","open",962895802,"stalled",927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13446532,1551,"Help Desk::Athena","Athena Consulting","2009-08-04","EmailRecord","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.  [help.mit.edu #944867]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,"N/A",null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13446530,1551,"Help Desk::Athena","Athena Consulting","2009-08-04","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,962895802,null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13446488,1551,"Help Desk::Athena","Athena Consulting","2009-08-04","Status",null,"Status changed from 'waiting' to 'open'","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Status","stalled","N/A","open",927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13446487,1551,"Help Desk::Athena","Athena Consulting","2009-08-04","Take",null,"Taken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",10,962895802,1149519,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13025574,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Untake",null,"Untaken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",732864,976765729,10,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"mikemp","Morris-Pearce, Michael R","Morris-Pearce","Michael",null,null,null,null,"Current Student","Non Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13025566,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Status","open",976765729,"stalled",927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"mikemp","Morris-Pearce, Michael R","Morris-Pearce","Michael",null,null,null,null,"Current Student","Non Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13025565,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","EmailRecord","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.  [help.mit.edu #944867]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,"N/A",null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13025564,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,976765729,null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"mikemp","Morris-Pearce, Michael R","Morris-Pearce","Michael",null,null,null,null,"Current Student","Non Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13025254,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Take",null,"Taken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",10,976765729,732864,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"mikemp","Morris-Pearce, Michael R","Morris-Pearce","Michael",null,null,null,null,"Current Student","Non Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13024832,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Status","stalled","N/A","open",927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13024831,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Correspond","Re: [istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.  [help.mit.edu #944867]","Correspondence added","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,927600406,null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"jojo4ril","Aboki, Joseph H","Aboki","Joseph",10,"Chemical Engineering",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13019081,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Untake",null,"Untaken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",1159342,958180922,10,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"jpaul","Paul, Julie","Paul","Julie",10,"Chemical Engineering",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13019080,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Status","open",958180922,"stalled",927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"jpaul","Paul, Julie","Paul","Julie",10,"Chemical Engineering",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13019079,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","EmailRecord","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.  [help.mit.edu #944867]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,"N/A",null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13019078,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,958180922,null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"jpaul","Paul, Julie","Paul","Julie",10,"Chemical Engineering",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13018866,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Status","new","N/A","open",927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13018865,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Take",null,"Taken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",10,958180922,1159342,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"jpaul","Paul, Julie","Paul","Julie",10,"Chemical Engineering",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13018729,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Untake",null,"Untaken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",3065423,929410782,10,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Student","Current Employee","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13018710,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Athena","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Queue",595,929410782,1551,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Student","Current Employee","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13018709,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Take",null,"Taken","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,"Owner",10,929410782,3065423,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Student","Current Employee","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13017425,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","EmailRecord","AutoReply: [istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.  [help.mit.edu #944867]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,"N/A",null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944867,13017424,1551,"Help Desk::Athena","Athena Consulting","2009-07-01","Create","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.","Ticket created","stalled","waiting",0,"Nobody","2009-08-04",null,"2009-07-01",null,null,0,0,0,0,0,"2009-07-01","ahailes","2009-08-04",595,"2009-07-01",null,"2009-07-01",36,0,null,null,null,null,927600406,null,927600406,"jojo4ril","Aboki","Joseph",10,"Chemical Engineering",null,null,"jojo4ril","Aboki, Joseph H","Aboki","Joseph",10,"Chemical Engineering",null,null,"Current Student","Current Student","jojo4ril","jojo4ril","Chemical Engineering","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems."]
[944880,13026121,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",3110323,925036453,10,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13026117,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",925036453,"resolved",922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13026116,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","Thunderbird:  leave my attachments as attachments?  [help.mit.edu #944880]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13026115,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13026114,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925036453,null,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13025954,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,539,null,925036453,"2.0.0.21",922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13025953,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,518,null,925036453,"Thunderbird",922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13025952,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,517,null,925036453,"Macintosh",922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13025951,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS Version value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,538,null,925036453,10.5,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13025950,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,516,null,925036453,"Mac OS X",922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13025935,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,925036453,3110323,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13017596,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,922689392,null,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jbowker","Riley Bowker, Janet","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"Current Employee","Current Employee","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13017573,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","AutoReply: Thunderbird:  leave my attachments as attachments?  [help.mit.edu #944880]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944880,13017572,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create","Thunderbird:  leave my attachments as attachments?","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,922689392,null,922689392,"jbowker","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"jbowker","Riley Bowker, Janet","Riley Bowker","Janet",242800,"Information Services & Technology","W92-114",6173245963,"Current Employee","Current Employee","jbowker","jbowker","Information Services & Technology","Thunderbird:  leave my attachments as attachments?"]
[944890,13021817,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"resolved",998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","sheilad","sheilad","Physics","deleting mailman list"]
[944890,13021816,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","deleting mailman list  [help.mit.edu #944890]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sheilad","sheilad","Physics","deleting mailman list"]
[944890,13021815,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900045069,null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","sheilad","sheilad","Physics","deleting mailman list"]
[944890,13021814,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Set",null,"Starts changed from  to 2009-07-02 09:49:58","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Starts","2009-07-02T13:49:58",900045069,"1970-01-01",998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","sheilad","sheilad","Physics","deleting mailman list"]
[944890,13021573,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Re: deleting mailman list  [help.mit.edu #944890]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sheilad","sheilad","Physics","deleting mailman list"]
[944890,13021572,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","stalled","N/A","open",998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sheilad","sheilad","Physics","deleting mailman list"]
[944890,13021571,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","Re: deleting mailman list  [help.mit.edu #944890]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,998630632,null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"sheilad","Dwyer, Sheila Elizabeth","Dwyer","Sheila",8,"Physics",null,null,"Current Student","Current Student","sheilad","sheilad","Physics","deleting mailman list"]
[944890,13019635,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"stalled",998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","sheilad","sheilad","Physics","deleting mailman list"]
[944890,13019634,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","deleting mailman list  [help.mit.edu #944890]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sheilad","sheilad","Physics","deleting mailman list"]
[944890,13019633,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sheilad","sheilad","Physics","deleting mailman list"]
[944890,13019632,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900045069,null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","sheilad","sheilad","Physics","deleting mailman list"]
[944890,13019631,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Set",null,"Starts changed from 2009-07-02 09:49:58 to","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Starts","1970-01-01",900045069,"2009-07-02T13:49:58",998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","sheilad","sheilad","Physics","deleting mailman list"]
[944890,13017798,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","AutoReply: deleting mailman list  [help.mit.edu #944890]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sheilad","sheilad","Physics","deleting mailman list"]
[944890,13017797,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Create","deleting mailman list","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,998630632,null,998630632,"sheilad","Dwyer","Sheila",8,"Physics",null,null,"sheilad","Dwyer, Sheila Elizabeth","Dwyer","Sheila",8,"Physics",null,null,"Current Student","Current Student","sheilad","sheilad","Physics","deleting mailman list"]
[944897,13018848,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'new' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,null,"2009-07-01",null,0,null,0,null,"Status","new",900045069,"resolved","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","root@pch.mit.edu","N/A",null,"[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled"]
[944897,13017852,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","AutoReply: [Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled  [help.mit.edu #944897]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,null,"2009-07-01",null,0,null,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"root@pch.mit.edu","N/A",null,"[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled"]
[944897,13017851,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Create","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled","Ticket created","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,null,"2009-07-01",null,0,null,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"root@pch.mit.edu","N/A",null,"[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled"]
[944980,13022050,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",1885,900045937,10,997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Student","Current Employee","jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13022049,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045937,"resolved",997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Student","Current Employee","jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13022048,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from 'Network down...' to 'Trouble connecting to SolidWorks'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject","Network down...",900045937,"Trouble connecting to SolidWorks",997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Student","Current Employee","jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13022047,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","Network down...  [help.mit.edu #944980]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13022046,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13022045,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900045937,null,997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Student","Current Employee","jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13021822,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,900045937,1885,997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Student","Current Employee","jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13018496,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","AutoReply: Network down...  [help.mit.edu #944980]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[944980,13018495,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create","Network down...","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","verick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,997354022,null,997354022,"jrees","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"jrees","Rees, Jennifer A","Rees","Jennifer",2,"Mechanical Engineering","MACGREGOR HOUSE # F412",7152984,"Current Student","Current Student","jrees","jrees","Mechanical Engineering","Trouble connecting to SolidWorks"]
[945004,13126166,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",900048884,"resolved",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13126047,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","EmailRecord","Re: Changed password, now can't open Outlook  [help.mit.edu #945004]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,"N/A",null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13126046,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","stalled","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13126045,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Correspond","Re: Changed password, now can't open Outlook  [help.mit.edu #945004]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,900004560,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"djbroder","Broderick, David J","Broderick","David",874100,"Audio Visual Services","4-017",6172532808,"Current Student","Current Employee","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13125831,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",900048884,"stalled",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13125830,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","EmailRecord","Changed password, now can't open Outlook  [help.mit.edu #945004]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,"N/A",null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13125829,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","stalled","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13125828,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,900048884,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13125827,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,560,"Waiting for update from client",900048884,"Reminder sent",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13043001,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",3089830,924359957,10,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13042981,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",10,924359957,3089830,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13032961,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new",900048884,"stalled",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13032960,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,560,null,900048884,"Waiting for update from client",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031798,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Owner",3089830,924359957,10,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031797,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",924359957,"new",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031796,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","Changed password, now can't open Outlook  [help.mit.edu #945004]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,"N/A",null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031795,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031794,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031724,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",924359957,"new",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031723,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13031722,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13027140,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",924359957,"new",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13027139,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Changed password, now can't open Outlook'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Subject",null,924359957,"Changed password, now can't open Outlook",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13027137,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13027132,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13027131,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,517,null,924359957,"PC",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13027130,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,518,null,924359957,"OCFO",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13027128,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,516,null,924359957,"Windows XP",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13018839,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","open",924359957,"new",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13018838,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Status","new","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13018837,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13018836,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor djbroder added","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,"Requestor",null,924359957,1577,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945004,13018818,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-01",null,"2009-07-09",0,0,0,0,0,"2009-07-01","fbaars","2009-07-09",595,"2009-07-01","2009-07-09",null,7,0,8,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","Changed password, now can't open Outlook"]
[945034,13019573,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",16071,900056146,10,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945034,13019544,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900056146,"resolved",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945034,13019543,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'activating network jacks'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,900056146,"activating network jacks",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945034,13019542,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"N/A","N/A",null,"activating network jacks"]
[945034,13019541,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900056146,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945034,13019540,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,517,null,900056146,"Unknown",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945034,13019538,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,518,null,900056146,"Network:Other",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945034,13019537,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,516,null,900056146,"Unknown",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945034,13019195,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","kwitt","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900056146,null,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","N/A","N/A",null,"activating network jacks"]
[945060,13019660,599,"Help Desk::Service Center","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Owner",2243167,925327995,10,925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019658,599,"Help Desk::Service Center","Help Desk","2009-07-01","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Service Center","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Queue",595,925327995,599,925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019657,599,"Help Desk::Service Center","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","open",925327995,"resolved",925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019656,599,"Help Desk::Service Center","Help Desk","2009-07-01","Set",null," changed from  to 'Fujitsu Lifebook won't turn on'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Subject",null,925327995,"Fujitsu Lifebook won't turn on",925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019655,599,"Help Desk::Service Center","Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","new","N/A","open",925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019654,599,"Help Desk::Service Center","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,925327995,null,925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019653,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Model value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,537,null,925327995,"Fujitsu Lifebook A6220",925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019652,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,517,null,925327995,"PC",925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019651,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"OS Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,538,null,925327995,"Home Premium",925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019650,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,516,null,925327995,"Windows Vista",925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019546,599,"Help Desk::Service Center","Help Desk","2009-07-01","AddWatcher",null,"Requestor khessler added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Requestor",null,925327995,3039639,925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945060,13019503,599,"Help Desk::Service Center","Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jchen123","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,null,null,925327995,null,925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","khessler","khessler","Materials Science and Eng","Fujitsu Lifebook won't turn on"]
[945062,13019709,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",20243,900053523,10,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019703,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900053523,"resolved",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019702,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Corrupted Word doc'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,900053523,"Corrupted Word doc",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019701,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019700,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900053523,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019699,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,518,null,900053523,"Word",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019698,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,516,null,900053523,"Mac OS X",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019547,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor mindyb added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Requestor",null,900053523,6249,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945062,13019519,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900053523,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mindyb","mindyb","Microphotonics Center","Corrupted Word doc"]
[945067,13021783,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",797699,926717795,10,926685890,"allisond","Durkin","Allison",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13021764,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",926717795,"resolved",926685890,"allisond","Durkin","Allison",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13021763,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","Activation of Ethernet  [help.mit.edu #945067]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,926685890,"allisond","Durkin","Allison",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Moira Account",null,"allisond","allisond",null,"Activation of Ethernet"]
[945067,13021762,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","resolved","N/A","open",926685890,"allisond","Durkin","Allison",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Moira Account",null,"allisond","allisond",null,"Activation of Ethernet"]
[945067,13021761,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,926717795,null,926685890,"allisond","Durkin","Allison",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13021760,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,518,null,926717795,"Network:Other",926685890,"allisond","Durkin","Allison",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13021759,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,517,null,926717795,"Unknown",926685890,"allisond","Durkin","Allison",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13021758,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,516,null,926717795,"Unknown",926685890,"allisond","Durkin","Allison",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13021664,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,926717795,797699,926685890,"allisond","Durkin","Allison",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13020853,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",1885,900045937,10,926685890,"allisond","Durkin","Allison",null,null,null,null,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13020852,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045937,"resolved",926685890,"allisond","Durkin","Allison",null,null,null,null,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13020851,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","Activation of Ethernet  [help.mit.edu #945067]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,926685890,"allisond","Durkin","Allison",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Moira Account",null,"allisond","allisond",null,"Activation of Ethernet"]
[945067,13020850,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",926685890,"allisond","Durkin","Allison",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Moira Account",null,"allisond","allisond",null,"Activation of Ethernet"]
[945067,13020849,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900045937,null,926685890,"allisond","Durkin","Allison",null,null,null,null,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13020763,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,900045937,1885,926685890,"allisond","Durkin","Allison",null,null,null,null,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Moira Account","Current Employee","allisond","allisond",null,"Activation of Ethernet"]
[945067,13019560,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","AutoReply: Activation of Ethernet  [help.mit.edu #945067]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,926685890,"allisond","Durkin","Allison",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Moira Account",null,"allisond","allisond",null,"Activation of Ethernet"]
[945067,13019559,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create","Activation of Ethernet","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","doczi","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,926685890,null,926685890,"allisond","Durkin","Allison",null,null,null,null,"allisond","Durkin, Allison","Durkin","Allison",null,null,null,null,"Moira Account","Moira Account","allisond","allisond",null,"Activation of Ethernet"]
[945076,13144694,599,"Help Desk::Service Center","Help Desk","2009-07-10","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Owner",2540279,923337472,10,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13144691,599,"Help Desk::Service Center","Help Desk","2009-07-10","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","open",923337472,"resolved",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13144690,599,"Help Desk::Service Center","Help Desk","2009-07-10","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","stalled","N/A","open",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fseverin","fseverin","Management","Screen flickers"]
[945076,13144688,599,"Help Desk::Service Center","Help Desk","2009-07-10","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,null,null,923337472,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13144687,599,"Help Desk::Service Center","Help Desk","2009-07-10","CustomField",null,"Hardware Repair Status value changed","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,3683,"Waiting for Client Pickup",923337472,"------",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13144686,599,"Help Desk::Service Center","Help Desk","2009-07-10","CustomField",null,"Next step value deleted","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,560,"ready to pick up",923337472,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13144581,599,"Help Desk::Service Center","Help Desk","2009-07-10","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Owner",10,923337472,2540279,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13067488,599,"Help Desk::Service Center","Help Desk","2009-07-06","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Owner",1718930,923216596,10,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13067487,599,"Help Desk::Service Center","Help Desk","2009-07-06","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","open",923216596,"stalled",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13067473,599,"Help Desk::Service Center","Help Desk","2009-07-06","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Owner",10,923216596,1718930,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13054383,599,"Help Desk::Service Center","Help Desk","2009-07-02","EmailRecord","RE: Screen flickers   [help.mit.edu #945076]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,null,null,"N/A",null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fseverin","fseverin","Management","Screen flickers"]
[945076,13054382,599,"Help Desk::Service Center","Help Desk","2009-07-02","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","stalled","N/A","open",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fseverin","fseverin","Management","Screen flickers"]
[945076,13054381,599,"Help Desk::Service Center","Help Desk","2009-07-02","Correspond","RE: Screen flickers   [help.mit.edu #945076]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,null,null,922379247,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"wmullins","Mullins, William","Mullins","William",15,"Management",null,null,"Current Employee","Current Student","fseverin","fseverin","Management","Screen flickers"]
[945076,13043490,599,"Help Desk::Service Center","Help Desk","2009-07-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Owner",1718930,923216596,10,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13043488,599,"Help Desk::Service Center","Help Desk","2009-07-02","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","open",923216596,"stalled",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13043487,599,"Help Desk::Service Center","Help Desk","2009-07-02","EmailRecord","Screen flickers   [help.mit.edu #945076]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,null,null,"N/A",null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fseverin","fseverin","Management","Screen flickers"]
[945076,13043486,599,"Help Desk::Service Center","Help Desk","2009-07-02","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","new","N/A","open",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fseverin","fseverin","Management","Screen flickers"]
[945076,13043481,599,"Help Desk::Service Center","Help Desk","2009-07-02","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,null,null,923216596,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13043480,599,"Help Desk::Service Center","Help Desk","2009-07-02","CustomField",null,"Hardware Repair Status value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,3683,null,923216596,"Waiting for Client Pickup",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13043478,599,"Help Desk::Service Center","Help Desk","2009-07-02","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,560,null,923216596,"ready to pick up",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13043362,599,"Help Desk::Service Center","Help Desk","2009-07-02","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Owner",10,923216596,1718930,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019887,599,"Help Desk::Service Center","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Owner",2540279,923337472,10,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019871,599,"Help Desk::Service Center","Help Desk","2009-07-01","AddWatcher",null,"Requestor fseverin added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Requestor",null,923337472,3001309,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019853,599,"Help Desk::Service Center","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","open",923337472,"new",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019852,599,"Help Desk::Service Center","Help Desk","2009-07-01","Set",null," changed from  to 'Screen flickers '","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Subject",null,923337472,"Screen flickers",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019851,599,"Help Desk::Service Center","Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Status","new","N/A","open",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fseverin","fseverin","Management","Screen flickers"]
[945076,13019850,599,"Help Desk::Service Center","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,null,null,923337472,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019849,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Manufacturer value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,597,null,923337472,"Lenovo",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019848,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Serial # value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,1356,null,923337472,"L3-BT853",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019847,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"SubQueue value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,596,null,923337472,"Hardware",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019846,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,517,null,923337472,"PC",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019845,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Warranty Coverage value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,598,null,923337472,"Yes",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019844,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Model value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,537,null,923337472,"Thinkpad T61 7663-05U",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019843,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Alt. Email/Phone value added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,559,null,923337472,"203-219-6809",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019753,599,"Help Desk::Service Center","Help Desk","2009-07-01","AddWatcher",null,"Requestor wmullins added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,"Requestor",null,923337472,3001311,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945076,13019668,599,"Help Desk::Service Center","Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","katelind","2009-07-10",599,"2009-07-01","2009-07-10",null,4,0,9,null,null,null,923337472,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","fseverin","fseverin","Management","Screen flickers"]
[945079,13093473,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","Status",null,"Status changed from 'waiting' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,"Status","stalled",900048884,"resolved",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13022295,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,"Owner",3110323,925036453,10,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020017,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,"Status","open",925036453,"stalled",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020016,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Wireless connection error'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,"Subject",null,925036453,"Wireless connection error",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020015,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,"Status","new","N/A","open",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020014,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020013,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,560,null,925036453,"Client to call back",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020012,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Model value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,537,null,925036453,"IBM Thinkpad",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020011,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,518,null,925036453,"Network:Wireless",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020010,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,517,null,925036453,"PC",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020009,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,516,null,925036453,"Windows XP",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13020008,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Alt. Email/Phone value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,559,null,925036453,6172539221,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13019756,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor gami_d_naislin@raytheon.com added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,"Requestor",null,925036453,4455324,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945079,13019717,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-01","fbaars","2009-07-07",595,"2009-07-01","2009-07-07",null,6,0,6,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","gami_d_naislin@raytheon.com","N/A",null,"Wireless connection error"]
[945081,13019877,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"resolved",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945081,13019776,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","stalled","N/A","open",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945081,13019775,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","[help.mit.edu #945081]","Correspondence added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945081,13019774,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'new' to 'waiting'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new",900045069,"stalled",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945081,13019740,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","AutoReply: Guest account request  [help.mit.edu #945081]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945081,13019739,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Create","Guest account request","Ticket created","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900053324,null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"dconlon","Conlon, David J","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945082,13041229,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Untake",null,"Untaken","resolved","resolved",null,"Nobody",null,null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","fbaars","2009-07-02",595,null,"2009-07-02",null,0,null,1,null,"Owner",1797,900048884,10,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","sean0138","sean0138","Information Services & Technology"]
[945082,13041228,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Steal",null,"Stolen from lmrobin","resolved","resolved",null,"Nobody",null,null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","fbaars","2009-07-02",595,null,"2009-07-02",null,0,null,1,null,"Owner",20243,900048884,1797,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","sean0138","sean0138","Information Services & Technology"]
[945082,13041227,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'new' to 'resolved'","resolved","resolved",null,"Nobody",null,null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","fbaars","2009-07-02",595,null,"2009-07-02",null,0,null,1,null,"Status","new",900048884,"resolved",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","sean0138","sean0138","Information Services & Technology"]
[945082,13019771,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor sean0138 added","resolved","resolved",null,"Nobody",null,null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","fbaars","2009-07-02",595,null,"2009-07-02",null,0,null,1,null,"Requestor",null,900053523,754746,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","sean0138","sean0138","Information Services & Technology"]
[945082,13019746,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",null,"Nobody",null,null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","fbaars","2009-07-02",595,null,"2009-07-02",null,0,null,1,null,null,null,900053523,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","sean0138","sean0138","Information Services & Technology"]
[945083,13021428,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"resolved",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13021427,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Guest account request  [help.mit.edu #945083]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13021426,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900045069,null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13020031,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","Re: [help.mit.edu #945083]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13020030,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","resolved","N/A","open",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13020029,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","Re: [help.mit.edu #945083]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900053324,null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"dconlon","Conlon, David J","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13019883,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900045069,"resolved",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13019876,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","stalled","N/A","open",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13019875,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Correspond","[help.mit.edu #945083]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13019861,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'new' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new",900045069,"stalled",900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13019752,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","AutoReply: Guest account request  [help.mit.edu #945083]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dconlon","dconlon","Information Services & Technology","Guest account request"]
[945083,13019751,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Create","Guest account request","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","boojum","2009-07-01",1391,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900053324,null,900053324,"dconlon","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"dconlon","Conlon, David J","Conlon","David",242800,"Information Services & Technology","N42-240G",6172535988,"Current Employee","Current Employee","dconlon","dconlon","Information Services & Technology","Guest account request"]
[945088,13053291,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Owner",22559,958681370,10,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13053168,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'waiting' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","stalled",958681370,"resolved",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13052942,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","open",958681370,"stalled",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13052941,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","EmailRecord","Table of contents and appendices for a MS Word document  [help.mit.edu #945088]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,"N/A",null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13052940,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,958681370,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13052591,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Owner",10,958681370,22559,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13050635,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","EmailRecord","RE: Table of contents and appendices for a MS Word document [help.mit.edu #945088]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,"N/A",null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13050634,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","stalled","N/A","open",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13050633,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Correspond","RE: Table of contents and appendices for a MS Word document [help.mit.edu #945088]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,900054604,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"mcneillh","McNeill, Katherine F","McNeill","Katherine",271000,"Libraries","E53-100",6172530787,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13049285,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Owner",2147522,984362807,10,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13049282,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'new' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","new",984362807,"stalled",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13049271,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","open",984362807,"new",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13049270,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","EmailRecord","Table of contents and appendices for a MS Word document  [help.mit.edu #945088]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,"N/A",null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13049269,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","new","N/A","open",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13049268,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,984362807,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13048939,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Owner",10,984362807,2147522,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13045448,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Comment",null,"Comments added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,900048884,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019935,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Owner",20243,900053523,10,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019915,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","open",900053523,"new",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019914,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Table of contents and appendices for a MS Word document'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Subject",null,900053523,"Table of contents and appendices for a MS Word document",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019913,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Status","new","N/A","open",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019912,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,900053523,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019911,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,539,null,900053523,2007,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019910,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,518,null,900053523,"Word",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019909,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,516,null,900053523,"Windows Vista",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019908,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor mcneillh added","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,"Requestor",null,900053523,12533,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945088,13019804,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-02",null,"2009-07-02",null,"2009-07-02",0,0,0,0,0,"2009-07-01","jmorzins","2009-07-02",595,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,900053523,null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","mcneillh","mcneillh","Libraries","Table of contents and appendices for a MS Word document"]
[945092,13024213,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",501987,925864276,10,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024116,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new",925864276,"resolved",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024106,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",925864276,"new",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024104,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024103,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925864276,null,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024102,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,539,null,925864276,2003,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024096,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,517,null,925864276,"PC",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024093,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,518,null,925864276,"Outlook",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024092,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS Version value added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,538,null,925864276,"SP3",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13024091,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,516,null,925864276,"Windows XP",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13020835,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Outlook Installation question'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,925864276,"Outlook Installation question",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945092,13019882,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925864276,null,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","Outlook Installation question"]
[945098,13027446,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",501987,925864276,10,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","paulp","paulp","Office of the President","Questions about (DHREG) guest registration"]
[945098,13020354,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",925864276,"resolved",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","paulp","paulp","Office of the President","Questions about (DHREG) guest registration"]
[945098,13020353,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Questions about (DHREG) guest registration'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,925864276,"Questions about (DHREG) guest registration",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","paulp","paulp","Office of the President","Questions about (DHREG) guest registration"]
[945098,13020352,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"paulp","paulp","Office of the President","Questions about (DHREG) guest registration"]
[945098,13020351,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925864276,null,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","paulp","paulp","Office of the President","Questions about (DHREG) guest registration"]
[945098,13020209,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor paulp added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Requestor",null,925864276,6873,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","paulp","paulp","Office of the President","Questions about (DHREG) guest registration"]
[945098,13019980,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925864276,null,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","paulp","paulp","Office of the President","Questions about (DHREG) guest registration"]
[945101,13022564,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",3110323,925036453,10,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","N/A","N/A",null,"Alum Email Question"]
[945101,13022562,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",925036453,"resolved",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","N/A","N/A",null,"Alum Email Question"]
[945101,13022561,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'Alum Email Question'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,925036453,"Alum Email Question",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","N/A","N/A",null,"Alum Email Question"]
[945101,13022560,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"N/A","N/A",null,"Alum Email Question"]
[945101,13022559,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","N/A","N/A",null,"Alum Email Question"]
[945101,13020025,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","N/A","N/A",null,"Alum Email Question"]
[945102,13032161,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",3030401,924102980,10,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Employee","Current Student","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13032139,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",924102980,"resolved",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Employee","Current Student","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13032138,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","new Sloan post doc having email account issues  [help.mit.edu #945102]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13032137,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,924102980,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Employee","Current Student","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13032136,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,924102980,3030401,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Employee","Current Student","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13029133,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond","Re: new Sloan Post Doc having email account issues  [help.mit.edu #945102]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13021521,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond","Re: new Sloan Post Doc having email account issues  [help.mit.edu #945102]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13021213,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",18439,900011187,10,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020668,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from 'new Sloan grad student having email account issues' to 'new Sloan post doc having email account issues'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject","new Sloan grad student having email account issues",900011187,"new Sloan post doc having email account issues",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020659,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020658,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","new Sloan Post Doc having email account issues  [help.mit.edu #945102]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020657,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond","new Sloan Post Doc having email account issues","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900011187,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020268,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Alt. Email/Phone value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,559,null,900011187,"akerlof@fas.harvard.edu",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020239,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",900011187,"new",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020238,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'new Sloan grad student having email account issues'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,900011187,"new Sloan grad student having email account issues",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020237,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020236,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900011187,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020235,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,518,null,900011187,"Webmail",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020101,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor akerlof added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Requestor",null,900011187,4455428,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945102,13020040,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","mresnick","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,900011187,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","akerlof","akerlof","Sloan School of Management","new Sloan post doc having email account issues"]
[945106,13028940,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",3110323,925036453,10,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13028939,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Next step value deleted","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,560,"Let client know how to turn off passcode",925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13028938,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Model value added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,537,null,925036453,"iPhone 3GS",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13028937,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,517,null,925036453,"Mobile Device",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13028930,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","open",925036453,"resolved",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13028929,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","EmailRecord","iPhone passcode trouble  [help.mit.edu #945106]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,"N/A",null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13028928,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13028880,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",10,925036453,3110323,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022991,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Owner",3110323,925036453,10,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022988,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddLink",null,"Reference to ticket #943535 added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"RefersTo",null,925036453,"fsck.com-rt://help.mit.edu/ticket/943535",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022980,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'iPhone passcode trouble'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Subject",null,925036453,"iPhone passcode trouble",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022979,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","stalled","N/A","open",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022975,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022973,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,560,null,925036453,"Let client know how to turn off passcode",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022264,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'rejected' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","rejected",925036453,"stalled",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13022262,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'rejected'","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new",925036453,"rejected",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13020149,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor zahn added","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Requestor",null,925036453,20501,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945106,13020080,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,"2009-07-01",null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","zahn","zahn","Electrical Engineering-Computer Science","iPhone passcode trouble"]
[945108,13068660,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-06","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,"Status","open",900045069,"resolved",900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945108,13058121,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-04","Set",null,"Starts changed from  to 2009-07-03 13:04:19","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,"Starts","2009-07-03T17:04:19","N/A","1970-01-01",900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945108,13058120,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-04","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,"Status","stalled","N/A","open",900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945108,13025507,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Status",null,"Status changed from 'new' to 'waiting'","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,"Status","new",900045069,"stalled",900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945108,13025506,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Comment",null,"Comments added","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,null,null,900045069,null,900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945108,13025505,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Set",null,"Starts changed from 2009-07-03 13:04:19 to","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,"Starts","1970-01-01",900045069,"2009-07-03T17:04:19",900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945108,13020139,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","EmailRecord","AutoReply: class wiki request for 11203-202 from flevy  [help.mit.edu #945108]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,null,null,"N/A",null,900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945108,13020138,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Create","class wiki request for 11203-202 from flevy","Ticket created","resolved","resolved",0,"Nobody",null,null,"2009-07-01",null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-04","2009-07-06",null,2,3,5,null,null,null,900016666,null,900016666,"flevy","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"flevy","Levy, Frank","Levy","Frank",35000,"Urban Studies & Planning","9-523",6172532089,"Current Employee","Current Employee","flevy","flevy","Urban Studies & Planning","class wiki request for 11203-202 from flevy"]
[945121,13053982,597,"Help Desk::Business Help","Help Desk","2009-07-02","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","open",900053523,"resolved",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13053981,597,"Help Desk::Business Help","Help Desk","2009-07-02","CustomField",null,"Next step value deleted","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,560,"it would be helpful if someone can test time sheet entry on Firefox 3.5",900053523,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13048944,597,"Help Desk::Business Help","Help Desk","2009-07-02","EmailRecord","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13048943,597,"Help Desk::Business Help","Help Desk","2009-07-02","Correspond","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,964733051,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"chewgl","Chew, Guo-Liang","Chew","Guo-Liang",7,"Biology",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13039242,597,"Help Desk::Business Help","Help Desk","2009-07-01","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Business Help","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Queue",595,900053523,597,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13033503,597,"Help Desk::Business Help","Help Desk","2009-07-01","Set",null," changed from 'Certs on Firefox 3.5?' to 'Certs on Firefox 3.5? unexpected system error for time sheet entry'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Subject","Certs on Firefox 3.5?",900053523,"Certs on Firefox 3.5? unexpected system error for time sheet entry",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13033502,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13033501,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,900053523,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13033500,597,"Help Desk::Business Help","Help Desk","2009-07-01","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,560,null,900053523,"it would be helpful if someone can test time sheet entry on Firefox 3.5",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13032247,597,"Help Desk::Business Help","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",3030401,924102980,10,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13032242,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,924102980,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13032239,597,"Help Desk::Business Help","Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",10,924102980,3030401,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13031166,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13031165,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","stalled","N/A","open",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13031164,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,964733051,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"chewgl","Chew, Guo-Liang","Chew","Guo-Liang",7,"Biology",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030670,597,"Help Desk::Business Help","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",3030401,924102980,10,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030662,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","open",924102980,"stalled",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030661,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030660,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","stalled","N/A","open",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030658,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,924102980,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030654,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","open",924102980,"stalled",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030653,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,924102980,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030652,597,"Help Desk::Business Help","Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,518,null,924102980,"Certificates",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030651,597,"Help Desk::Business Help","Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,517,null,924102980,"PC",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030650,597,"Help Desk::Business Help","Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,516,null,924102980,"Windows XP",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13030633,597,"Help Desk::Business Help","Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",10,924102980,3030401,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13027307,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13027306,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","stalled","N/A","open",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13027305,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,964733051,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"chewgl","Chew, Guo-Liang","Chew","Guo-Liang",7,"Biology",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026973,597,"Help Desk::Business Help","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",3110323,925036453,10,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026967,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","open",925036453,"stalled",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026966,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026964,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,925036453,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026708,597,"Help Desk::Business Help","Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",10,925036453,3110323,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026580,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026579,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","stalled","N/A","open",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13026578,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond","RE: Certs on Firefox 3.5?  [help.mit.edu #945121]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,964733051,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"chewgl","Chew, Guo-Liang","Chew","Guo-Liang",7,"Biology",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020552,597,"Help Desk::Business Help","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",2243167,925327995,10,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020545,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","open",925327995,"stalled",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020544,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020543,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","new","N/A","open",964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020542,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,925327995,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020509,597,"Help Desk::Business Help","Help Desk","2009-07-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Owner",10,925327995,2243167,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020361,597,"Help Desk::Business Help","Help Desk","2009-07-01","EmailRecord","AutoReply: Certs on Firefox 3.5?  [help.mit.edu #945121]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,"N/A",null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945121,13020359,597,"Help Desk::Business Help","Help Desk","2009-07-01","Create","Certs on Firefox 3.5?","Ticket created","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-02",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,null,null,964733051,null,964733051,"chewgl","Chew","Guo-Liang",7,"Biology",null,null,"chewgl","Chew, Guo-Liang","Chew","Guo-Liang",7,"Biology",null,null,"Current Student","Current Student","chewgl","chewgl","Biology","Certs on Firefox 3.5? unexpected system error for time sheet entry"]
[945123,13074022,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Owner",1797,900048884,10,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13074020,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Steal",null,"Stolen from brel","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Owner",3089830,900048884,1797,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13074019,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Status","open",900048884,"resolved",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13074018,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Status","new","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13074016,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,null,null,900048884,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021718,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Status","open",924359957,"new",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021717,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Set",null," changed from  to 'iPass - No dial tone'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Subject",null,924359957,"iPass - No dial tone",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021716,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Status","new","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021715,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021714,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,539,null,924359957,2.4,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021713,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Model value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,537,null,924359957,"Averatech 3250",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021712,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,518,null,924359957,"iPass",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021711,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,517,null,924359957,"PC",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021710,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,538,null,924359957,"Pro SP3",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13021709,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,516,null,924359957,"Windows XP",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13020412,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor cope added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,"Requestor",null,924359957,2173,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945123,13020388,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,0,0,5,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","cope","cope","Anthropology Program","iPass - No dial tone"]
[945125,13024167,597,"Help Desk::Business Help","Help Desk","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Owner",501987,925864276,10,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","lorettam","lorettam","Harvard/MIT Division of HST","Workflow problem with Procard Inbox"]
[945125,13024133,597,"Help Desk::Business Help","Help Desk","2009-07-01","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Business Help","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Queue",595,925864276,597,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","lorettam","lorettam","Harvard/MIT Division of HST","Workflow problem with Procard Inbox"]
[945125,13021479,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","open",925864276,"resolved",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","lorettam","lorettam","Harvard/MIT Division of HST","Workflow problem with Procard Inbox"]
[945125,13021478,597,"Help Desk::Business Help","Help Desk","2009-07-01","Set",null," changed from  to 'Workflow problem with Procard Inbox'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Subject",null,925864276,"Workflow problem with Procard Inbox",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","lorettam","lorettam","Harvard/MIT Division of HST","Workflow problem with Procard Inbox"]
[945125,13021477,597,"Help Desk::Business Help","Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","aibarton","2009-07-01",595,"2009-07-01","2009-07-01","2009-07-01",0,0,0,0,"Status","new","N/A","open",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"lorettam","lorettam","Harvard/MIT Division of HST","Workflow problem with Procard Inbox"]
[945166,13031768,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","boojum","2009-07-10",595,"2009-07-01","2009-07-01","2009-07-01",5,0,9,9,"Owner",3110323,925036453,10,921803549,"iheilke","Heilke","Ingrid",11,"Urban Studies and Planning",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","iheilke","iheilke","Urban Studies and Planning","Lost data"]
[945200,13021543,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-01","Set",null,"Starts changed from 2009-07-02 10:43:43 to","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","boojum","2009-07-06",1391,"2009-07-01","2009-07-06",null,1,0,5,null,"Starts","1970-01-01",900045069,"2009-07-02T14:43:43","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","ryanko0814@gmail.com","N/A",null,"converting moira to mailman"]
[945283,13269980,597,"Help Desk::Business Help","Help Desk","2009-07-21","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-01","ruadh","2009-08-07",595,"2009-07-01","2009-07-16","2009-07-01",31,0,37,37,null,null,927662029,null,927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"jshang","Shang, Jennifer","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"Current Employee","Current Employee","amyang","amyang","Program in Media Arts and Sciences","Unable to get T pass on line."]
[945307,13047541,599,"Help Desk::Service Center","Help Desk","2009-07-02","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",9,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","bbrids","2009-08-04",595,"2009-07-01","2009-07-02","2009-07-01",0,0,1,1,"Status","open",900052364,"new",926717795,"doczi","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"bbrids","Brids, William J","Brids","William",242800,"Information Services & Technology","N42",6172538481,"Current Employee","Current Employee","markep","markep","Aeronautics and Astronautics","9:15am. Outlook quits intermittently, other Outlook problems"]
[945391,13047990,599,"Help Desk::Service Center","Help Desk","2009-07-02","CustomField",null,"Hardware Repair Status value changed","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","katelind","2009-07-02",599,"2009-07-01","2009-07-02",null,0,0,1,null,3683,"Waiting for Client Pickup",923337472,"------",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","tahmed","tahmed","Civil and Environmental Eng","adapter or battery failure"]
[945475,13025137,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-01",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-01","fbaars","2009-07-06",595,"2009-07-01","2009-07-06",null,4,0,5,null,518,null,900015064,"AppleMail",900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","pepebe","pepebe","Biology","trying to add signature in Apple Mail"]
[945486,13042041,599,"Help Desk::Service Center","Help Desk","2009-07-02","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-01","aswift","2009-07-28",595,"2009-07-01","2009-07-28","2009-07-01",25,0,27,27,"Owner",10,900052364,19591,991022218,"chenh","Chen","Harrison",18,"Mathematics",null,null,"bbrids","Brids, William J","Brids","William",242800,"Information Services & Technology","N42",6172538481,"Current Student","Current Employee","chenh","chenh","Mathematics","Computer screen broken"]
[945543,13025903,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"OS value added","stalled","waiting",0,"Nobody",null,null,null,null,null,0,0,0,0,0,"2009-07-01","jronald","2009-08-07",595,"2009-07-01",null,"2009-07-01",38,0,null,null,516,null,924102980,"Mac OS X",924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","aurora","aurora","Information Services & Technology","Macbook Pro won't start"]
[945547,13042119,596,"Help Desk::Backup","Help Desk","2009-07-02","EmailRecord","Schedule TSM backup BIOPERSONNEL  [help.mit.edu #945547]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-01","robinb","2009-07-02",596,"2009-07-01","2009-07-02",null,0,0,1,null,null,null,"N/A",null,900007353,"erminia","Piccinonno","Erminia",151000,"Biology","68-132",6172534703,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"erminia","erminia","Biology","Schedule TSM backup BIOPERSONNEL"]
[945650,13027562,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jshang","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"huanghl","huanghl","Chemistry","need to help moving lab equirement."]
[945670,13028521,597,"Help Desk::Business Help","Help Desk","2009-07-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-20",595,"2009-07-01","2009-07-01","2009-07-01",15,0,19,19,null,null,925864276,null,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Student","Current Employee","sallyc","sallyc","Aeronautics and Astronautics","ECAT permission denied"]
[945710,13028141,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","drews","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,null,null,984362807,null,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","kates","kates","Office of the President","ECAT3 permissions denied"]
[945728,13081004,599,"Help Desk::Service Center","Help Desk","2009-07-06","CustomField",null,"Hardware Repair Status value changed","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-01","jronald","2009-07-10",595,"2009-07-01","2009-07-10","2009-07-01",2,0,9,9,3683,"Waiting for Diagnostics",923216596,"Parts Ordered",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Student","Current Employee","kir","kir","Department of Biological Engineering","Possible Hard Drive failure"]
[945759,13029212,599,"Help Desk::Service Center","Help Desk","2009-07-01","CustomField",null,"Failed Part value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-01","jronald","2009-07-08",599,"2009-07-01","2009-07-08",null,0,0,7,null,2477,null,923216596,"DVDRW",923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jbelbin","jbelbin","Chemical Engineering","Replace DVDRW drive on site"]
[945764,13029132,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","AddWatcher",null,"Requestor maguocha@exchange.mit.edu added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Requestor",null,925036453,4176509,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","maguocha@exchange.mit.edu","N/A",null,"Associating Host to MAC Address"]
[945828,13076270,599,"Help Desk::Service Center","Help Desk","2009-07-06","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-01","katelind","2009-07-08",599,"2009-07-01","2009-07-08",null,5,0,7,null,"Status","stalled","N/A","open",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"tpmcinto","tpmcinto","Management","Lines across display"]
[945852,13106978,599,"Help Desk::Service Center","Help Desk","2009-07-08","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-08-11",null,null,null,null,0,0,0,0,0,"2009-07-01","jronald","2009-08-11",599,"2009-07-06",null,null,36,5,null,null,"Status","new","N/A","open",920071038,"rfsmith","Smith","Roland",242800,"Information Services & Technology","E19-630",6177152465,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"rfsmith","rfsmith","Information Services & Technology","Possible bad graphics card in an iMac"]
[945871,13030749,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-01",0,0,0,0,0,"2009-07-01","jeff2012","2009-07-01",595,"2009-07-01","2009-07-01",null,0,0,0,null,"Status","new","N/A","open",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"osharone","osharone","Sloan School of Management","SapWeb Direct Deposit Problem"]
[946076,13277307,597,"Help Desk::Business Help","Help Desk","2009-07-21","EmailRecord","help with access vacation tracker  [help.mit.edu #946076]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-01","lmrobin","2009-07-21",595,"2009-07-02","2009-07-21","2009-07-01",19,1,20,20,null,null,"N/A",null,900050937,"mingdao","Dao","Ming",66000,"Materials Science and Engineering","8-139",6172532100,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mingdao","mingdao","Materials Science and Engineering","help with access vacation tracker"]
[946312,13041743,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-02","fbaars","2009-07-02",595,"2009-07-02","2009-07-02",null,0,0,0,null,"Owner",1797,900048884,10,"N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","farshid_emami@yahoo.com","N/A",null,"Webmail logon problem"]
[946393,13041993,597,"Help Desk::Business Help","Help Desk","2009-07-02","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-02","aibarton","2009-07-06",595,"2009-07-02","2009-07-02","2009-07-02",0,0,0,0,517,null,929410782,"Macintosh",929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Employee","Current Employee","ewilkoff","ewilkoff","McGovern Institute for Brain Research","client can't post credit card charges SAPweb"]
[946451,13044808,599,"Help Desk::Service Center","Help Desk","2009-07-02","CustomField",null,"Model value added","resolved","resolved",0,"Nobody","2009-07-06",null,"2009-07-02",null,"2009-07-06",0,0,0,0,0,"2009-07-02","markness","2009-07-06",595,"2009-07-02","2009-07-06","2009-07-02",0,0,4,4,537,null,952926550,"Inspiron B120",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","mythili","mythili","Electrical Eng & Computer Sci","CD Drive not functioning"]
[946461,13052703,599,"Help Desk::Service Center","Help Desk","2009-07-02","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-07-07",null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-02","katelind","2009-07-07",595,"2009-07-02","2009-07-06","2009-07-02",4,0,5,5,560,"awaiting reply for DVDRW",923216596,"ready to pick up",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Student","Current Employee","mmagnani","mmagnani",null,"DVD Drive Problem:  Machine very slow and hangs"]
[946461,13047938,599,"Help Desk::Service Center","Help Desk","2009-07-02","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-07",null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-02","katelind","2009-07-07",595,"2009-07-02","2009-07-06","2009-07-02",4,0,5,5,"Status","stalled","N/A","open",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"mmagnani","mmagnani",null,"DVD Drive Problem:  Machine very slow and hangs"]
[946541,13044774,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-02","robinb","2009-07-02",595,"2009-07-02","2009-07-02",null,0,0,0,null,"Status","open",900015064,"resolved",900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","trouble with mac folder...."]
[946606,13446649,1551,"Help Desk::Athena","Athena Consulting","2009-08-04","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-04",null,"2009-07-02",null,"2009-08-10",0,0,0,0,0,"2009-07-02","mikemp","2009-08-10",595,"2009-07-02","2009-08-10","2009-07-02",39,0,39,39,"Owner",1149519,962895802,10,921352018,"wreilly","Reilly","William",271000,"Libraries","E25-131",6172535716,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","wreilly","wreilly","Libraries","I can't rm remove files? \"Read-only file system\" (Athena)"]
[946617,13120964,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-09","Set",null,"Starts changed from  to 2009-07-08 09:59:10","resolved","resolved",0,"Nobody","2009-07-07",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-02","boojum","2009-07-10",595,"2009-07-02","2009-07-02","2009-07-02",1,0,8,8,"Starts","2009-07-08T13:59:10","N/A","1970-01-01",900019594,"jgk","Kassakian","John",64000,"Electrical Engineering-Computer Science","10-172",6172533448,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jgk","jgk","Electrical Engineering-Computer Science","removal from mailing list"]
[946648,13046498,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-06",null,"2009-07-02",null,"2009-07-09",0,0,0,0,0,"2009-07-02","mresnick","2009-07-09",595,"2009-07-02","2009-07-02",null,3,0,7,null,518,null,929410782,"VPN",929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Employee","Current Employee","ahynes","ahynes","Biology","client is trying vpn from woods hole"]
[946699,13047323,597,"Help Desk::Business Help","Help Desk","2009-07-02","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Business Help","stalled","waiting",0,"Nobody","2009-07-14",null,null,null,null,0,0,0,0,0,"2009-07-02","lmrobin","2009-07-14",595,"2009-07-02",null,"2009-07-02",8,0,null,null,"Queue",595,900045937,597,900045937,"verick","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","brel","brel","Mechanical Engineering","Unexpected system error - timesheets"]
[946760,13048256,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-02","drews","2009-07-02",595,"2009-07-02","2009-07-02",null,0,0,0,null,518,null,984362807,"Mozilla Firefox",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","pearlin","pearlin","Foreign Languages & Literature Section","ECAT3 is prompting for certs frequently"]
[946760,13048180,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-02","drews","2009-07-02",595,"2009-07-02","2009-07-02",null,0,0,0,null,null,null,984362807,null,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","pearlin","pearlin","Foreign Languages & Literature Section","ECAT3 is prompting for certs frequently"]
[946858,13051795,597,"Help Desk::Business Help","Help Desk","2009-07-02","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-02",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-02","lmrobin","2009-07-06",595,"2009-07-02","2009-07-06","2009-07-02",3,0,4,4,null,null,925864276,null,929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","rheiser","rheiser","Office of Development Services","Client can't launch Access through Citrix on a Mac"]
[946904,13151517,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-10","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-02","fbaars","2009-07-14",595,"2009-07-02","2009-07-14",null,8,0,12,null,"Status","open",900048884,"stalled",900005936,"cope","Perin","Constance",93200,"Anthropology Program","16-267",6176211331,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","cope","cope","Anthropology Program","vPN not responding"]
[946906,13074812,597,"Help Desk::Business Help","Help Desk","2009-07-06","Correspond","Re: SAPweb Self Service Troubles- unexpected system error  [help.mit.edu #946906]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-02","lmrobin","2009-07-21",595,"2009-07-02","2009-07-21","2009-07-02",14,0,19,19,null,null,983823413,null,983823413,"efogg","Fogg","Erik",95500,"Political Science","E53",2156220093,"efogg","Fogg, Erik D","Fogg","Erik",95500,"Political Science","E53",2156220093,"Current Employee","Current Employee","efogg","efogg","Political Science","Personnel number could not be determined - access to Direct Deposit"]
[946973,13051439,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-02","AddWatcher",null,"Requestor moleary added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-02",0,0,0,0,0,"2009-07-02","markness","2009-07-02",595,"2009-07-02","2009-07-02",null,0,0,0,null,"Requestor",null,900040002,4429274,900040002,"markness","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"markness","Ness, Mark W","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"Current Employee","Current Employee","moleary","moleary",null,"Authorization error with SAPWeb Requisitioning function"]
[947057,13279674,597,"Help Desk::Business Help","Help Desk","2009-07-22","CustomField",null,"Scratchpad value added","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-02","lmrobin","2009-07-22",595,"2009-07-02","2009-07-22","2009-07-02",18,0,20,20,557,null,900053523,"Added to KB.  Quick resolution, since asking her to install the MIT version solved the problem.",980805044,"maddie","Hickman","Madeline",2,"Mechanical Engineering",null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","maddie","maddie","Mechanical Engineering","SAPgui installation error, \"Internal Error 2709. comdlg32.ocx\""]
[947105,13070842,1551,"Help Desk::Athena","Athena Consulting","2009-07-06","Untake",null,"Untaken","stalled","waiting",0,"Nobody","2009-08-10",null,"2009-07-06",null,"2009-08-06",0,0,0,0,0,"2009-07-02","ahailes","2009-08-10",595,"2009-07-02","2009-08-06","2009-07-02",33,0,35,35,"Owner",1149519,962895802,10,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","victorio","victorio","Not Available","Open office doesnt open .doc"]
[947224,13129190,599,"Help Desk::Service Center","Help Desk","2009-07-09","CustomField",null,"Warranty Type value added","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-02","jchen123","2009-07-15",595,"2009-07-06","2009-07-06","2009-07-08",1,4,13,7,599,null,952926550,"AppleCare",900049488,"blairk","Blair","Kim",61000,"Aeronautics and Astronautics","17-104",7812666375,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Employee","Current Student","blairk","blairk","Aeronautics and Astronautics","MacBook Pro issue"]
[947409,13067616,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-03","fbaars","2009-07-06",595,"2009-07-06","2009-07-06",null,0,3,3,null,"Owner",10,900048884,1797,924909556,"hamids","Salim","Hamid","SDM","System Design & Management Prg",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","hamids","hamids","System Design & Management Prg","Oulook 2007"]
[947434,13137192,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-09","Correspond","RE: Silly Mailman/Moira Question  [help.mit.edu #947434]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-03","boojum","2009-07-10",1391,"2009-07-06","2009-07-06",null,0,3,7,null,null,null,974867724,null,974867724,"bmalley","Malley","Brian",null,null,null,null,"bmalley","Malley, Brian E","Malley","Brian",null,null,null,null,"Non Current Student","Non Current Student","bmalley","bmalley",null,"Silly Mailman/Moira Question"]
[947572,13067539,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-06","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Accounts","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-03","boojum","2009-07-23",595,"2009-07-06","2009-07-16","2009-07-06",14,3,20,17,"Queue",595,929410782,1391,900026978,"nashford","Ashford","Nicholas",60000,"School of Engineering","E40-239",6172531664,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Employee","Current Employee","nashford","nashford","School of Engineering","password?"]
[947685,13058145,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-04","EmailRecord","AutoReply: Can't Access MIT Webmail  [help.mit.edu #947685]","Outgoing email recorded","resolved","resolved",0,"jis","2009-07-04",null,null,null,"2009-07-04",0,0,0,0,0,"2009-07-04","jis","2009-07-04",595,"2009-07-04","2009-07-04",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"monica.martinezbravo@gmail.com","N/A",null,"Can't Access MIT Webmail"]
[947747,13058574,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-04","Create","Accessing webmail","Ticket created","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-04","boojum","2009-07-20",595,"2009-07-04","2009-07-08","2009-07-05",1,0,16,15,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"kvsingh@gmail.com","N/A",null,"Accessing webmail (owa/imap)"]
[948144,13062227,1551,"Help Desk::Athena","Athena Consulting","2009-07-05","EmailRecord","AutoReply: yukon.mit.edu Athena machine  [help.mit.edu #948144]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-06",null,"2009-07-06",null,"2009-07-06",0,0,0,0,0,"2009-07-05","ahailes","2009-07-06",1551,"2009-07-06","2009-07-06",null,0,1,1,null,null,null,"N/A",null,924379520,"lejo","Flores","Alejandro",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Employee",null,"lejo","lejo",null,"yukon.mit.edu Athena machine"]
[948378,13072408,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-06","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-05","boojum","2009-07-06",1391,"2009-07-06","2009-07-06",null,0,1,1,null,null,null,900045069,null,928516624,"qchan","Chan","Queenie",null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Non Current Student","Current Employee","qchan","qchan",null,"Stop email forwarding"]
[948668,13167443,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","Status",null,"Status changed from 'waiting' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-06","fbaars","2009-07-13",595,"2009-07-06","2009-07-13",null,7,0,7,null,"Status","stalled",900048884,"resolved",929586956,"mnickrsn","Nickerson","Meredith",66000,"Materials Science and Engineering","6-107",6172533855,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mnickrsn","mnickrsn","Materials Science and Engineering","Email problems"]
[948691,13209455,599,"Help Desk::Service Center","Help Desk","2009-07-15","CustomField",null,"Hardware Repair Status value changed","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-06","aswift","2009-07-20",599,"2009-07-06","2009-07-15",null,9,0,14,null,3683,"------",922924017,"Waiting for Client Pickup",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","umit","umit","Electrical Eng & Computer Sci","T60p with various hardware problems"]
[948699,13068625,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Status",null,"Status changed from 'new' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-06",null,"2009-07-06",0,0,0,0,0,"2009-07-06","fbaars","2009-07-06",595,null,"2009-07-06",null,0,null,0,null,"Status","new",900048884,"resolved",900004618,"errol","Morrison","Errol",242800,"Information Services & Technology","W92-175",6172539382,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","errol","errol","Information Services & Technology","FYI.. Building #1-2nd Floor No Power In Telecom Closet"]
[948712,13068777,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Create","help with task manager?","Ticket created","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-06","fbaars","2009-07-30",595,"2009-07-06","2009-07-06",null,21,0,24,null,null,null,983077196,null,983077196,"hthorr","Horrigan","Holly",null,null,null,null,"hthorr","Horrigan, Holly","Horrigan","Holly",null,null,null,null,"Moira Account","Moira Account","hthorr","hthorr",null,"help with task manager?"]
[948820,13144774,599,"Help Desk::Service Center","Help Desk","2009-07-10","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-06","kwitt","2009-07-23",599,"2009-07-06","2009-07-07",null,1,0,17,null,null,null,923216596,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","shirley","N/A",null,"Failing speakers"]
[948820,13079920,599,"Help Desk::Service Center","Help Desk","2009-07-06","CustomField",null,"Model value changed","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-06","kwitt","2009-07-23",599,"2009-07-06","2009-07-07",null,1,0,17,null,537,"Thinkpad Z61t 9442-E7U",923216596,"Z61t 9442-E7U",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","shirley","N/A",null,"Failing speakers"]
[948848,13088638,599,"Help Desk::Service Center","Help Desk","2009-07-07","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-07",null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-06","katelind","2009-07-07",595,"2009-07-06","2009-07-07","2009-07-06",0,0,1,1,"Status","stalled","N/A","open",921797434,"s_rod","Rodrigue","Sebastien",63000,"Civil and Environmental Engineering","48-424",6172538686,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"s_rod","s_rod","Civil and Environmental Engineering","Dell freezes"]
[948871,13072944,597,"Help Desk::Business Help","Help Desk","2009-07-06","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","lmrobin","2009-07-06",595,"2009-07-06","2009-07-06","2009-07-06",0,0,0,0,null,null,900053523,null,900004802,"kharmon","Harmon","Kimberly",407030,"Procurement","NE49-4122",6172538360,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","kharmon","kharmon","Procurement","Duplicate Charges"]
[948885,13073798,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-06","fbaars","2009-07-16",595,"2009-07-06","2009-07-16",null,6,0,10,null,null,null,900001898,null,900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"bowser","Bowser, Deborah A","Bowser","Deborah",242800,"Information Services & Technology","N42-250K",6172533879,"Current Employee","Current Employee","amolins","amolins","Health Sciences & Technology","Is not receiving NEW email...split mailbox...."]
[948897,13117652,599,"Help Desk::Service Center","Help Desk","2009-07-08","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-06","bbrids","2009-08-04",599,"2009-07-06","2009-07-13",null,0,0,7,null,"Owner",504465,992728830,10,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Employee","Current Student","sgh2","sgh2","Anthropology Program","MacBook won't boot"]
[948900,13074605,599,"Help Desk::Service Center","Help Desk","2009-07-06","EmailRecord","Blue Screen of Death - Hardware Diag.  [help.mit.edu #948900]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","katelind","2009-07-06",595,"2009-07-06","2009-07-06","2009-07-06",0,0,0,0,null,null,"N/A",null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"agarwalg","agarwalg","Mechanical Engineering","Blue Screen of Death - Hardware Diag."]
[948954,13072916,599,"Help Desk::Service Center","Help Desk","2009-07-06","Set",null," changed from  to 'MacBook Air'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-06","jronald","2009-07-13",599,"2009-07-06","2009-07-13",null,6,0,7,null,"Subject",null,925036453,"MacBook Air",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","jdreed","jdreed","Information Services & Technology","MacBook Air"]
[949050,13074288,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","rmperez","2009-07-06",595,"2009-07-06","2009-07-06",null,0,0,0,null,null,null,997782077,null,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Student","Current Student","nkatz","nkatz","Physics","matlab questions"]
[949123,13076252,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-06","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","jmorzins","2009-07-06",1391,"2009-07-06","2009-07-06",null,0,0,0,null,"Status","resolved","N/A","open",923861940,"awwilson","Wilson Yu","Anne",801000,"Dining","W59-212",6172530585,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"awwilson","awwilson","Dining","email address; name change"]
[949178,13076557,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-06","Create","Request for nolanlab list from user lnolan","Ticket created","resolved","resolved",0,"Nobody",null,null,"2009-07-06",null,"2009-07-06",0,0,0,0,0,"2009-07-06","boojum","2009-07-06",1391,"2009-07-06","2009-07-06",null,0,0,0,null,null,null,920734536,null,920734536,"lnolan","Nolan","Elizabeth",152000,"Chemistry","18-573",6174522495,"lnolan","Nolan, Elizabeth Marie","Nolan","Elizabeth",152000,"Chemistry","18-573",6174522495,"Current Employee","Current Employee","lnolan","lnolan","Chemistry","Request for nolanlab list from user lnolan"]
[949235,13078546,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","jeff2012","2009-07-06",595,"2009-07-06","2009-07-06",null,0,0,0,null,"Status","resolved","N/A","open",926300142,"a_nasser","AbdelKader","Abdelrahman","MAS","Prog in Media Arts Sciences",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"a_nasser","a_nasser","Prog in Media Arts Sciences","Visiting student status"]
[949261,13079271,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Take",null,"Taken","resolved","resolved",0,"Nobody",null,null,"2009-07-06",null,"2009-07-06",0,0,0,0,0,"2009-07-06","mresnick","2009-07-06",595,null,"2009-07-06",null,0,null,0,null,"Owner",10,924102980,3030401,900055266,"brandyb","Baker","Brandy",154500,"Brain & Cognitive Sciences","46-2005",6172535742,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Employee","Current Student","brandyb","brandyb","Brain & Cognitive Sciences","Out of Office: Site Created for 9.01"]
[949314,13079132,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","Create","Email on iPod Touch","Ticket created","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","rmperez","2009-07-06",595,"2009-07-06","2009-07-06",null,0,0,0,null,null,null,924358453,null,924358453,"lizsimon","Simon","Elizabeth",null,null,null,null,"lizsimon","Simon, Elizabeth M.","Simon","Elizabeth",null,null,null,null,"Non Current Student","Non Current Student","lizsimon","lizsimon",null,"Email on iPod Touch"]
[949389,13080555,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","mresnick","2009-07-06",595,"2009-07-06","2009-07-06",null,0,0,0,null,516,null,924102980,"Mac OS X",924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","nohadani","nohadani","Operations Research Center","Certificates on Safari 4/Firefox 3"]
[949410,13080964,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-06","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-06",null,null,null,"2009-07-06",0,0,0,0,0,"2009-07-06","jmorzins","2009-07-06",1391,"2009-07-06","2009-07-06",null,0,0,0,null,"Status","new","N/A","open",924636857,"aaruda","Aruda","Amalia",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"aaruda","aaruda","Biology","Forwarding MIT email"]
[949450,13081615,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-06","AddWatcher",null,"Requestor rmurray added","resolved","resolved",0,"Nobody",null,null,"2009-07-06",null,"2009-07-06",0,0,0,0,0,"2009-07-06","ruadh","2009-07-06",595,"2009-07-06","2009-07-06",null,0,0,0,null,"Requestor",null,987270775,20363,987270775,"ruadh","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"Current Employee","Current Employee","rmurray","rmurray","Center for International Studies","account registration and certificates for user in Iran"]
[949499,13082155,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-06","EmailRecord","AutoReply: Account for \"sailing staff\"  [help.mit.edu #949499]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-07",null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-06","boojum","2009-07-07",1391,"2009-07-07","2009-07-07",null,0,1,1,null,null,null,"N/A",null,987042602,"alvarso","Saenz-Otero","Alvar",61000,"Aeronautics and Astronautics","37-381",6173246827,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"alvarso","alvarso","Aeronautics and Astronautics","Account for \"sailing staff\""]
[949631,13293982,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-23","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-06","boojum","2009-07-23",595,"2009-07-07","2009-07-23","2009-07-07",14,1,17,16,"Status","stalled","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"jmachado@PLANT.MIT.EDU","N/A",null,"Personal Web Certificate Help..."]
[949853,13085887,597,"Help Desk::Business Help","Help Desk","2009-07-07","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Business Help","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-07","livelife","2009-07-07",595,"2009-07-07","2009-07-07","2009-07-07",0,0,0,0,"Queue",595,929410782,597,929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Employee","Current Employee","warner","warner","Alumni Association","client has problems launching SAPgui"]
[949992,13088549,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","EmailRecord","Network Connectivitiy - Static IP/DHCP  [help.mit.edu #949992]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-07","fbaars","2009-07-10",595,"2009-07-07","2009-07-10",null,0,0,3,null,null,null,"N/A",null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"mohr","mohr","Mechanical Engineering","Network Connectivitiy - Static IP/DHCP"]
[950008,13091828,599,"Help Desk::Service Center","Help Desk","2009-07-07","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-10",null,"2009-07-07",null,"2009-07-16",0,0,0,0,0,"2009-07-07","jronald","2009-07-16",595,"2009-07-07","2009-07-16","2009-07-07",8,0,9,9,"Status","new","N/A","open",987270775,"ruadh","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"kseiden","kseiden","MIT Press","T61 with possible hard drive problems"]
[950016,13093623,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","Correspond","Fwd: Complaint about Brightmail opt-out","Correspondence added","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-07","fbaars","2009-07-21",595,"2009-07-07","2009-07-07",null,13,0,14,null,null,null,958681370,null,"N/A","N/A",null,null,null,null,null,null,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,null,"Current Employee","jalonso@mit.edu","N/A",null,"Complaint about Brightmail opt-out"]
[950132,13090979,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-07",null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-07","edd_d","2009-07-07",599,"2009-07-07","2009-07-07","2009-07-07",0,0,0,0,516,null,952926550,"Mac OS X",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","suara2","suara2","List Visual Arts Center","problems obtaining new certificate"]
[950176,13117373,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-08","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-07","jchen123","2009-07-16",595,"2009-07-07","2009-07-16",null,7,0,9,null,"Status","open",924102980,"stalled","N/A","N/A",null,null,null,null,null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,null,"Current Student","peltecu.g@neu.edu","N/A",null,"e-mail setup trouble"]
[950236,13108710,599,"Help Desk::Service Center","Help Desk","2009-07-08","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-07","dtemp","2009-07-08",595,"2009-07-07","2009-07-08","2009-07-07",0,0,1,1,"Owner",10,923337472,2540279,900045937,"verick","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","davefoss","davefoss","Research Laboratory of Electronics","Swapping out hard drive"]
[950290,13299678,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-07","fbaars","2009-07-30",595,"2009-07-07","2009-07-30","2009-07-07",14,0,23,23,null,null,900048884,null,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","padour","padour","Physics","Wireless access point"]
[950336,13097328,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-07","fbaars","2009-07-23",595,"2009-07-07","2009-07-23",null,14,0,16,null,null,null,900048884,null,973026776,"pancho","Robles","Ricardo",16,"Aeronautics and Astronautics",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","pancho","pancho","Aeronautics and Astronautics","MATLAB/VPN Issue"]
[950367,13094793,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-07","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-07",null,"2009-07-07",0,0,0,0,0,"2009-07-07","boojum","2009-07-07",1391,"2009-07-07","2009-07-07",null,0,0,0,null,"Status","open",900045069,"resolved",921374927,"colodzin","Colodzin","Robin",242800,"Information Services & Technology","W92-114",6173245933,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","colodzin","colodzin","Information Services & Technology","Guest account request"]
[950491,13201990,599,"Help Desk::Service Center","Help Desk","2009-07-15","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-07","jeff2012","2009-07-15",595,"2009-07-07","2009-07-15","2009-07-07",6,0,8,8,"Owner",3110323,925036453,10,900017628,"mvan","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","marygal","marygal","MIT Energy Initiative","Dell Latitude D830 damaged"]
[950508,13096607,1551,"Help Desk::Athena","Athena Consulting","2009-07-07","EmailRecord","printer picus needs help  [help.mit.edu #950508]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-07",null,"2009-07-07",null,"2009-07-07",0,0,0,0,0,"2009-07-07","danjared","2009-07-07",1551,"2009-07-07","2009-07-07",null,0,0,0,null,null,null,"N/A",null,995238416,"gdc","Carroll","Gabriel",14,"Economics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"gdc","gdc","Economics","printer picus needs help"]
[950522,13096793,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-07",0,0,0,0,0,"2009-07-07","jshang","2009-07-07",595,"2009-07-07","2009-07-07",null,0,0,0,null,517,null,927662029,"PC",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"jshang","Shang, Jennifer","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"Current Employee","Current Employee","bajpayee","bajpayee","Mechanical Engineering","Unablet to access internet using wireless connection."]
[950624,13109528,599,"Help Desk::Service Center","Help Desk","2009-07-08","CustomField",null,"Order/Repair # value added","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-07","katelind","2009-07-08",599,"2009-07-07","2009-07-08",null,0,0,1,null,603,null,923216596,117218953,923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","clay","clay","Human Resources","Optiplex 755 with bad hard drive"]
[950644,13098363,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-07","lmrobin","2009-07-08",595,"2009-07-08","2009-07-08",null,0,1,1,null,null,null,926717795,null,926717795,"doczi","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","chryseis","chryseis",null,"trouble accessing SAPwebSS websites"]
[950718,13099491,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-07","EmailRecord","AutoReply:   [help.mit.edu #950718]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-07","fbaars","2009-07-16",595,"2009-07-09","2009-07-16",null,7,2,9,null,null,null,"N/A",null,959455166,"tpmj","Johnson","Timothy",2,"Mechanical Engineering","1-025",2535087,"N/A",null,null,null,null,null,null,null,"Current Student",null,"tpmj","tpmj","Mechanical Engineering","Remote access problem"]
[950951,13103524,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-08","EmailRecord","AutoReply: Re: MIT account  [help.mit.edu #951144]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-07","boojum","2009-07-08",1391,"2009-07-08","2009-07-08",null,0,1,1,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"tseaver@agendaless.com","N/A",null,"Re: MIT account"]
[951133,13302510,599,"Help Desk::Service Center","Help Desk","2009-07-23","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-08","bbrids","2009-07-24",595,"2009-07-08","2009-07-23","2009-07-14",14,0,15,9,null,null,900052364,null,995671416,"lilyb","Berger","Lily",2,"Mechanical Engineering","EAST CAMPUS # WA101",2256745,"bbrids","Brids, William J","Brids","William",242800,"Information Services & Technology","N42",6172538481,"Current Student","Current Employee","lilyb","lilyb","Mechanical Engineering","[istweb] malware"]
[951151,13103607,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-08","Create","Tech Time Not working","Ticket created","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","lmrobin","2009-07-08",595,"2009-07-08","2009-07-08",null,0,0,0,null,null,null,900010089,null,900010089,"mmahoney","Mahoney","Margaret",242800,"Information Services & Technology","N42-240P",6172535930,"mmahoney","Mahoney, Margaret","Mahoney","Margaret",242800,"Information Services & Technology","N42-240P",6172535930,"Current Employee","Current Employee","mmahoney","mmahoney","Information Services & Technology","Tech Time Not working"]
[951237,13109757,597,"Help Desk::Business Help","Help Desk","2009-07-08","EmailRecord","Re: SapWeb help  [help.mit.edu #951237]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","ruadh","2009-07-08",595,"2009-07-08","2009-07-08","2009-07-08",0,0,0,0,null,null,"N/A",null,925152152,"cmrod","Rodriguez","Christine",66200,"Administrative Services: Chem E/DMSE","8-328",6173242040,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"cmrod","cmrod","Administrative Services: Chem E/DMSE","SapWeb help, cost collector lookup"]
[951282,13105727,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-08","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","blang","2009-07-08",604,"2009-07-08","2009-07-08","2009-07-08",0,0,0,0,null,null,900007202,null,900007202,"blang","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","cmjones","cmjones","Ofc of the Dean for Graduate Education","client can't access techtime on Mac"]
[951300,13147244,599,"Help Desk::Service Center","Help Desk","2009-07-10","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-08","jronald","2009-07-10",599,"2009-07-08","2009-07-10",null,2,0,2,null,"Status","stalled","N/A","open",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"hardsog","hardsog","Chemical Engineering","Dell D630C Split video - 5FYPLG1"]
[951316,13106368,597,"Help Desk::Business Help","Help Desk","2009-07-08","Set",null," changed from  to 'Cannot access Cost Collector Account Lookup report is SAPweb'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","aibarton","2009-07-08",595,"2009-07-08","2009-07-08","2009-07-08",0,0,0,0,"Subject",null,925864276,"Cannot access Cost Collector Account Lookup report is SAPweb",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","london","london","Plasma Science and Fusion Center","SAPweb: Cannot run Cost Collector Account Lookup report"]
[951339,13106785,599,"Help Desk::Service Center","Help Desk","2009-07-08","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-08","jronald","2009-07-10",599,"2009-07-08","2009-07-10",null,1,0,2,null,"Status","open",922924017,"new",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","abs82","abs82",null,"Apple 20\" iMac"]
[951387,13116020,597,"Help Desk::Business Help","Help Desk","2009-07-08","AddLink",null,"Member ticket #951302 added","resolved","resolved",0,"Nobody",null,null,"2009-07-08",null,"2009-07-08",0,0,0,0,0,"2009-07-08","lmrobin","2009-07-08",595,"2009-07-08","2009-07-08","2009-07-08",0,0,0,0,"HasMember",null,900053523,"fsck.com-rt://help.mit.edu/ticket/951302",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","lpage","lpage","Materials Science and Engineering","SAPweb: Cannot run Cost Collector Account Lookup report"]
[951434,13277985,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-22","Set",null,"Starts changed from  to 2009-07-21 08:55:51","stalled","waiting",0,"Nobody","2009-07-28","2009-08-11",null,null,"2009-07-10",0,0,0,0,0,"2009-07-08","boojum","2009-07-28",1391,"2009-07-08","2009-07-10",null,21,0,2,null,"Starts","2009-07-21T12:55:51","N/A","1970-01-01","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"reedmiller17@gmail.com","N/A",null,"Password Reset"]
[951456,13109187,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-08","Correspond","[help.mit.edu #951456]","Correspondence added","resolved","resolved",0,"Nobody",null,null,"2009-07-08",null,"2009-07-08",0,0,0,0,0,"2009-07-08","boojum","2009-07-08",1391,"2009-07-08","2009-07-08",null,0,0,0,null,null,null,"N/A",null,924728032,"brew","Brewer","Kristoffer",271000,"Libraries","NE48-3022C",6174523157,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"brew","brew","Libraries","Guest account request"]
[951504,13111364,597,"Help Desk::Business Help","Help Desk","2009-07-08","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","lmrobin","2009-07-08",595,"2009-07-08","2009-07-08","2009-07-08",0,0,0,0,"Status","open",987270775,"resolved","N/A","N/A",null,null,null,null,null,null,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,null,"Current Employee","anoble@whoi.edu","N/A",null,"Regarding access to Sap Web Reporting, authorizations issue"]
[951543,13111656,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-08","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,"2009-07-09",null,"2009-07-16",0,0,0,0,0,"2009-07-08","fbaars","2009-07-16",595,"2009-07-08","2009-07-16",null,7,0,8,null,517,null,924359957,"PC",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","gchen2","gchen2","Mechanical Engineering","cannot connect to remote pc"]
[951609,13209840,599,"Help Desk::Service Center","Help Desk","2009-07-15","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-08","jronald","2009-07-22",599,"2009-07-13","2009-07-22",null,6,5,14,null,560,"Waiting client response/Cinema Display boxes.",922924017,"Pickup from W98-020",900048423,"rheiser","Heiser","Rebecca",410060,"Office of Development Services","W98-001",6172535813,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","rheiser","rheiser","Office of Development Services","Apple Monitor needs repair...."]
[951643,13112813,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-08","AddWatcher",null,"Requestor glwilson added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","blang","2009-07-09",604,"2009-07-08","2009-07-08","2009-07-08",0,0,0,0,"Requestor",null,900007202,18291,900007202,"blang","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","glwilson","glwilson","Electrical Engineering-Computer Science","client has e-mail config questions"]
[951692,13113434,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-08","Correspond","[help.mit.edu #951692]","Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","boojum","2009-07-08",1391,"2009-07-08","2009-07-08",null,0,0,0,null,null,null,"N/A",null,900041523,"ghudson","Hudson","Greg",242800,"Information Services & Technology","W92-153",6172530825,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ghudson","ghudson","Information Services & Technology","Account sponsorship request: Lee Hinman"]
[951781,13113567,597,"Help Desk::Business Help","Help Desk","2009-07-08","Set",null," changed from  to 'Access to SAP'","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-08","lmrobin","2009-07-22",595,"2009-07-08","2009-07-09","2009-07-08",13,0,14,14,"Subject",null,984362807,"Access to SAP",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","tanyas@media.mit.edu","N/A",null,"Access to SAP"]
[951839,13114312,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-08","EmailRecord","AutoReply: MIT email needed  [help.mit.edu #951839]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,"2009-07-08",null,"2009-07-08",0,0,0,0,0,"2009-07-08","boojum","2009-07-08",1391,"2009-07-08","2009-07-08",null,0,0,0,null,null,null,"N/A",null,922645405,"kgoosens","Goosens","Ki",154500,"Brain & Cognitive Sciences","46-2171B",6173242304,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"kgoosens","kgoosens","Brain & Cognitive Sciences","MIT email needed"]
[951846,13114897,599,"Help Desk::Service Center","Help Desk","2009-07-08","CustomField",null,"Manufacturer value added","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-08","katelind","2009-07-14",595,"2009-07-08","2009-07-14","2009-07-08",5,0,6,6,597,null,923337472,"Dell",900040002,"markness","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","sbrincat","sbrincat","Picower Institute for Learning & Memory","Dell desktop machine won't boot"]
[951894,13115303,599,"Help Desk::Service Center","Help Desk","2009-07-08","CustomField",null,"Model value added","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-08","katelind","2009-07-13",599,"2009-07-08","2009-07-13",null,1,0,5,null,537,null,900008280,"PB G4",900008280,"legand","Egan","Lawrence",242800,"Information Services & Technology","N42-132",6172530762,"legand","Egan, Lawrence W","Egan","Lawrence",242800,"Information Services & Technology","N42-132",6172530762,"Current Employee","Current Employee","condry","condry","Foreign Languages & Literature Section","Left I/O Board damaged"]
[951980,13198813,599,"Help Desk::Service Center","Help Desk","2009-07-15","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-08","bbrids","2009-08-04",599,"2009-07-08","2009-07-16",null,6,0,8,null,"Status","open",900008280,"stalled",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"legand","Egan, Lawrence W","Egan","Lawrence",242800,"Information Services & Technology","N42-132",6172530762,"Current Employee","Current Employee","cintia","cintia","Lab for Manufacturing & Productivity","trouble booting"]
[952008,13116468,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-08","EmailRecord","AutoReply: AFS permissions problem with an Athena locker  [help.mit.edu #952008]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-08",null,null,null,"2009-07-08",0,0,0,0,0,"2009-07-08","boojum","2009-07-08",595,"2009-07-08","2009-07-08","2009-07-08",0,0,0,0,null,null,"N/A",null,923258878,"victoris","Grau-Serrat","Victor",440100,"Edgerton Center","E34-166",6172535985,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"victoris","victoris","Edgerton Center","AFS permissions problem with an Athena locker"]
[952194,13124706,596,"Help Desk::Backup","Help Desk","2009-07-09","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-08","robinb","2009-07-09",595,"2009-07-09","2009-07-09","2009-07-08",0,1,1,1,"Owner",10,900015064,19981,900016951,"ninadm","Davis-Millis","Nina",271000,"Libraries","E25-131",6172535652,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","ninadm","ninadm","Libraries","Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[952463,13164050,34,"Edtech::Stellar","Stellar Support","2009-07-13","AddLink",null,"Merged into ticket #952463","resolved","resolved",0,"Nobody",null,null,"2009-07-09",null,"2009-07-14",0,0,0,0,0,"2009-07-09","gpeltecu","2009-07-14",34,"2009-07-09","2009-07-14",null,0,0,5,null,"MergedInto",null,929564446,"fsck.com-rt://help.mit.edu/ticket/952463",900020464,"ccount","Counterman","Craig",null,null,null,null,"carlyn","Jorgensen, Carlyn","Jorgensen","Carlyn",null,null,null,null,"Non Current Employee","Moira Account","ccount","ccount",null,"warehouse table check"]
[952557,13147069,599,"Help Desk::Service Center","Help Desk","2009-07-10","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-09","mvan","2009-07-10",595,"2009-07-09","2009-07-10","2009-07-09",0,0,1,1,"Owner",3030401,924102980,10,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","adaz","adaz","Harvard/MIT Division of HST","Reinstall XP, Office"]
[952607,13436983,599,"Help Desk::Service Center","Help Desk","2009-08-04","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-27",null,"2009-07-15",null,"2009-07-27",0,0,0,0,0,"2009-07-09","bbrids","2009-08-04",595,"2009-07-09","2009-07-09","2009-07-09",0,0,18,18,"Owner",19591,900052364,10,925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"bbrids","Brids, William J","Brids","William",242800,"Information Services & Technology","N42",6172538481,"Current Student","Current Employee","gng","gng","Civil and Environmental Engineering","Wet computer, back up hard drive"]
[952624,13124527,1551,"Help Desk::Athena","Athena Consulting","2009-07-09","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","jeff2012","2009-07-09",595,"2009-07-09","2009-07-09","2009-07-09",0,0,0,0,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","etrac","etrac","Chemical Engineering","Athena Combo"]
[952657,13147912,599,"Help Desk::Service Center","Help Desk","2009-07-10","EmailRecord","Lenovo Boot Problem  [help.mit.edu #952657]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-09","katelind","2009-07-10",595,"2009-07-09","2009-07-10","2009-07-09",1,0,1,1,null,null,"N/A",null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"emazique","emazique","Sloan School of Management","Lenovo Boot Problem"]
[952669,13147792,599,"Help Desk::Service Center","Help Desk","2009-07-10","Status",null,"Status changed from 'waiting' to 'open'","stalled","waiting",0,"Nobody","2009-08-04",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-09","jronald","2009-08-07",595,"2009-07-09","2009-07-13","2009-07-09",25,0,11,11,"Status","stalled","N/A","open",924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"mwalters","mwalters","Campus Planning, Engineering & Constn","Laptop only charges when on."]
[952688,13127167,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Correspond","Re: mit certificate [help.mit.edu #952688]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","fbaars","2009-07-09",595,"2009-07-09","2009-07-09",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"brian.pereira@gmail.com","N/A",null,"mit certificate"]
[952737,13127536,597,"Help Desk::Business Help","Help Desk","2009-07-09","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Business Help","stalled","waiting",0,"Nobody","2009-07-23",null,null,null,null,0,0,0,0,0,"2009-07-09","aibarton","2009-08-07",595,"2009-07-09",null,"2009-07-09",30,0,null,null,"Queue",595,900048884,597,900058561,"isadora","Deese","Isadora",69200,"Department of Biological Engineering","56-787",6173243938,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","isadora","isadora","Department of Biological Engineering","firefox crashes when printing from SAPweb"]
[952792,13169469,599,"Help Desk::Service Center","Help Desk","2009-07-13","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-09","katelind","2009-07-13",599,"2009-07-09","2009-07-13",null,3,0,4,null,null,null,923216596,null,952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Student","Current Employee","y2c","y2c","Mechanical Engineering","problem with graphics driver"]
[952792,13127949,599,"Help Desk::Service Center","Help Desk","2009-07-09","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-09","katelind","2009-07-13",599,"2009-07-09","2009-07-13",null,3,0,4,null,516,null,952926550,"Windows XP",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","y2c","y2c","Mechanical Engineering","problem with graphics driver"]
[952808,13130280,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-09","EmailRecord","\"1pod09\" mailman list  [help.mit.edu #952808]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-09",null,"2009-07-09",null,"2009-07-09",0,0,0,0,0,"2009-07-09","boojum","2009-07-09",1391,"2009-07-09","2009-07-09",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"nancyg","nancyg","Biological Engineering","\"1pod09\" mailman list"]
[952815,13202965,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-15","AddWatcher",null,"Requestor nchornay added","resolved","resolved",0,"Nobody","2009-07-15",null,"2009-07-09",null,"2009-07-15",0,0,0,0,0,"2009-07-09","boojum","2009-07-15",1391,"2009-07-15","2009-07-15",null,6,6,6,null,"Requestor",null,900045069,3029057,"N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","nchornay","nchornay","Physics","\"billding\" mailman list"]
[952858,13128109,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Set",null," changed from  to 'renewing certs'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","mresnick","2009-07-09",595,"2009-07-09","2009-07-09",null,0,0,0,null,"Subject",null,924102980,"renewing certs",924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","bsmith","bsmith","Mechanical Engineering","renewing certs"]
[952879,13128205,599,"Help Desk::Service Center","Help Desk","2009-07-09","CustomField",null,"Hardware Repair Status value added","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-09","katelind","2009-07-10",599,"2009-07-09","2009-07-10",null,0,0,1,null,3683,null,952926550,"Waiting for Diagnostics",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","mrodrigz","mrodrigz","Mechanical Engineering","dell locking up/unresponsive"]
[952913,13128690,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Set",null," changed from  to 'reset kerberos password...'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","robinb","2009-07-09",595,"2009-07-09","2009-07-09",null,0,0,0,null,"Subject",null,900015064,"reset kerberos password...",900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","lenhart","lenhart",null,"reset kerberos password..."]
[953085,13131459,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-09","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","boojum","2009-07-09",1391,"2009-07-09","2009-07-09",null,0,0,0,null,"Status","new","N/A","open",900052391,"karenj","Johnson","Karen",446100,"Admissions Office","3-108",6172585511,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"karenj","karenj","Admissions Office","mailing list not working yet"]
[953123,13132120,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","jshang","2009-07-09",595,"2009-07-09","2009-07-09",null,0,0,0,null,"Status","open",927662029,"resolved",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"jshang","Shang, Jennifer","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"Current Employee","Current Employee","baptist","baptist","Chemical Engineering","word document question."]
[953191,13132828,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","EmailRecord","AutoReply: adding users with designate rights to techtime calendar  [help.mit.edu #953191]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-09","fbaars","2009-07-10",595,"2009-07-09","2009-07-10",null,0,0,1,null,null,null,"N/A",null,924639598,"ldl","Lee-Houghton","Lorenna",20,"Biological Engineering",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"ldl","ldl","Biological Engineering","adding users with designate rights to techtime calendar"]
[953202,13142654,599,"Help Desk::Service Center","Help Desk","2009-07-10","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-22",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-09","katelind","2009-07-23",595,"2009-07-09","2009-07-10","2009-07-09",6,0,14,14,"Status","stalled","N/A","open",900040002,"markness","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"susanmv","susanmv","Political Science","Would like damaged Dell laptop case repaired"]
[953273,13134525,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-09","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","boojum","2009-07-09",1391,"2009-07-09","2009-07-09",null,0,0,0,null,"Status","open",900045069,"resolved",993107515,"sessions","Sessions","Blake",2,"Mechanical Engineering",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","sessions","sessions","Mechanical Engineering","email forwarding"]
[953320,13135524,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-09",null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","ruadh","2009-07-09",595,"2009-07-09","2009-07-09",null,0,0,0,null,518,null,987270775,"Other",980433546,"rmdaspit","Daspit","Ryan",null,null,null,null,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"Non Current Student","Current Employee","rmdaspit","rmdaspit",null,"software help"]
[953376,13136285,597,"Help Desk::Business Help","Help Desk","2009-07-09","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-09","ruadh","2009-07-21",552,"2009-07-09","2009-07-20","2009-07-09",0,0,12,12,"Status","new","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"acia@mtl.mit.edu","N/A",null,"Software needed to view invoices in SAP"]
[953454,13136822,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-09","Set",null," changed from  to 'webmail filters don't run'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-09",0,0,0,0,0,"2009-07-09","jmorzins","2009-07-09",595,"2009-07-09","2009-07-09",null,0,0,0,null,"Subject",null,958681370,"webmail filters don't run",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","huangcc","huangcc","Management","webmail filters don't run"]
[953472,13144120,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-10","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-09","fbaars","2009-07-10",595,"2009-07-10","2009-07-10",null,0,1,1,null,null,null,900048884,null,"N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","tmcgarty@telmarc.com","N/A",null,"cannot send email"]
[953521,13144200,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-10","Correspond","Re: Request for RunRunRun list from user namiko  [help.mit.edu #953521]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-09","boojum","2009-07-10",1391,"2009-07-10","2009-07-10",null,0,1,1,null,null,null,963386562,null,963386562,"namiko","Yamamoto","Namiko",16,"Aeronautics and Astronautics","41-317",2537214,"namiko","Yamamoto, Namiko","Yamamoto","Namiko",16,"Aeronautics and Astronautics","41-317",2537214,"Current Student","Current Student","namiko","namiko","Aeronautics and Astronautics","Request for RunRunRun list from user namiko"]
[953795,13140273,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-10","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-10","fbaars","2009-07-10",595,"2009-07-10","2009-07-10",null,0,0,0,null,"Status","new","N/A","open",900017628,"mvan","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"bbrown","bbrown","Division of Comparative Medicine","internet access in 16 sub basement down"]
[953931,13239231,599,"Help Desk::Service Center","Help Desk","2009-07-17","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-10","edd_d","2009-07-17",599,"2009-07-10","2009-07-17",null,2,0,7,null,null,null,952926550,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Employee","Current Student","dlking","dlking","Picower Institute for Learning & Memory","HP tower won't boot"]
[953931,13153238,599,"Help Desk::Service Center","Help Desk","2009-07-10","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-10","edd_d","2009-07-17",599,"2009-07-10","2009-07-17",null,2,0,7,null,"Status","open",922924017,"new",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","dlking","dlking","Picower Institute for Learning & Memory","HP tower won't boot"]
[954125,13150699,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-10","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-10","jmorzins","2009-07-17",1391,"2009-07-10","2009-07-10",null,0,0,7,null,"Status","resolved","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"zuccala@wi.mit.edu","N/A",null,"new Ploegh Lab members need MIT ID numbers"]
[954174,13146289,596,"Help Desk::Backup","Help Desk","2009-07-10","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-10","robinb","2009-07-10",595,"2009-07-10","2009-07-10","2009-07-10",0,0,0,0,null,null,900015064,null,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Student","Current Employee","debrawm","debrawm",null,"TSM last backup"]
[954247,13147304,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-10","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-10","rmperez","2009-07-10",595,"2009-07-10","2009-07-10",null,0,0,0,null,"Status","open",900048884,"resolved",954665776,"bfellman","Fellman","Batya",2,"Mechanical Engineering","5-022",2536324,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","bfellman","bfellman","Mechanical Engineering","Spam Quarantine Logon"]
[954343,13478975,599,"Help Desk::Service Center","Help Desk","2009-08-06","CustomField",null,"Next step value deleted","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-10","jronald","2009-08-06",595,"2009-07-13","2009-08-06","2009-07-10",0,3,27,27,560,"awaiting laptop",922924017,null,987362769,"shenwen","Huang","Shenwen",10,"Chemical Engineering",null,null,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Student","Current Employee","shenwen","shenwen","Chemical Engineering","[istweb] Dell Warranty"]
[954404,13458325,597,"Help Desk::Business Help","Help Desk","2009-08-05","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-05",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-10","lmrobin","2009-08-05",597,"2009-07-10","2009-08-05",null,25,0,26,null,null,null,900053523,null,921500127,"jcrm","Rodrigo-Miranda","Juan-Carlos",265000,"Francis Bitter Magnet Laboratory","NW14-3212",6172535521,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","jcrm","jcrm","Francis Bitter Magnet Laboratory","Leave, running BrioQuery report via Citrix, launching from Safari"]
[954417,13153075,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-10","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-10",null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-10","dtemp","2009-07-10",595,"2009-07-10","2009-07-10","2009-07-10",0,0,0,0,"Owner",10,992728830,504465,924062878,"mch","Hoffmann","Matthias",null,null,null,null,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Non Current Employee","Current Student","mch","mch",null,"VPN with the iPhone"]
[954429,13167824,599,"Help Desk::Service Center","Help Desk","2009-07-13","CustomField",null,"Hardware Repair Status value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-10","katelind","2009-07-17",599,"2009-07-10","2009-07-15",null,3,0,7,null,3683,null,922924017,"Parts Ordered",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","cocuzzo","cocuzzo","Earth, Atmospheric &  Planetary Sciences","Possible graphics card failure, crashes"]
[954483,13153425,597,"Help Desk::Business Help","Help Desk","2009-07-10","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-10","aibarton","2009-07-13",595,"2009-07-10","2009-07-13","2009-07-10",0,0,3,3,"Status","open",925864276,"new",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"aibarton","Barton, April","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"Current Employee","Current Employee","asanto","asanto","Harvard/MIT Division of HST","Unexpected Error when accessing Timesheet"]
[954502,13173537,604,"Help Desk::UNIX/Linux","Help Desk","2009-07-13","EmailRecord","Metafile does not match checksum error  [help.mit.edu #954502]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-10","blang","2009-07-13",595,"2009-07-10","2009-07-13","2009-07-10",0,0,3,3,null,null,"N/A",null,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"N/A",null,null,null,null,null,null,null,"Current Student",null,"rcrowley","rcrowley","Haystack Observatory","Metafile does not match checksum error"]
[954580,13153831,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-10","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-10",0,0,0,0,0,"2009-07-10","mresnick","2009-07-10",595,"2009-07-10","2009-07-10",null,0,0,0,null,null,null,924102980,null,924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","davidh","davidh",null,"Connect iPod Touch to Wireless"]
[954631,13164408,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-13","EmailRecord","Forgotten Password  [help.mit.edu #954631]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-10","boojum","2009-07-16",595,"2009-07-13","2009-07-16","2009-07-12",2,3,6,4,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"sritoper@gmail.com","N/A",null,"Forgotten Password"]
[954668,13154760,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-11","EmailRecord","AutoReply: Pls forward incoming emails to my gmail account  [help.mit.edu #954668]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-11","boojum","2009-07-13",1391,"2009-07-13","2009-07-13",null,0,2,2,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"diana.huidobro@sloan.mit.edu","N/A",null,"Pls forward incoming emails to my gmail account"]
[954788,13185983,599,"Help Desk::Service Center","Help Desk","2009-07-14","EmailRecord","does dead Power Mac G5 fall under Repair Extension Program?  [help.mit.edu #954788]","Outgoing email recorded","open","open",0,"Nobody","2009-07-27",null,null,null,null,0,0,0,0,0,"2009-07-11","cgresham","2009-07-28",595,"2009-07-13",null,"2009-07-12",1,2,null,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"rardin@brandeis.edu","N/A",null,"does dead Power Mac G5 fall under Repair Extension Program?"]
[954880,13196847,597,"Help Desk::Business Help","Help Desk","2009-07-15","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Business Help","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-11","goguen","2009-07-17",595,"2009-07-13","2009-07-17","2009-07-15",3,2,6,2,"Queue",595,900048884,597,920259442,"aboakye","Boakye","Adwoa",null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Non Current Student","Current Employee","aboakye","aboakye",null,"Personal Certificate Verfication"]
[955083,13164662,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-13","Status",null,"Status changed from 'new' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-13",null,"2009-07-13",0,0,0,0,0,"2009-07-12","boojum","2009-07-13",1391,null,"2009-07-13",null,0,null,1,null,"Status","new",900045069,"resolved","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","root@pch.mit.edu","N/A",null,"[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled"]
[955126,13159437,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-12","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-12",null,null,null,"2009-07-12",0,0,0,0,0,"2009-07-12","fbaars","2009-07-12",595,"2009-07-12","2009-07-12",null,0,0,0,null,"Status","open",900048884,"resolved","N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","heimbach@mit.edu","N/A",null,"http://libraries.mit.edu/ seems down"]
[955500,13165551,599,"Help Desk::Service Center","Help Desk","2009-07-13","Status",null,"Status changed from 'new' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-13",null,"2009-07-13",null,"2009-07-14",0,0,0,0,0,"2009-07-13","legand","2009-07-14",595,"2009-07-13","2009-07-14","2009-07-13",0,0,1,1,"Status","new",900048884,"stalled",992512399,"mgoldbrg","Goldberg","Michael",402000,"Koch Inst - Integrative Cancer Research","E17-528",6172536457,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mgoldbrg","mgoldbrg","Koch Inst - Integrative Cancer Research","[istweb] Scheduling and appointment for a crashed computer"]
[955580,13186124,604,"Help Desk::UNIX/Linux","Help Desk","2009-07-14","EmailRecord","Using Athena passwords for Unix machine  [help.mit.edu #955580]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-13","blang","2009-07-29",595,"2009-07-14","2009-07-14","2009-07-13",0,1,16,16,null,null,"N/A",null,987042602,"alvarso","Saenz-Otero","Alvar",61000,"Aeronautics and Astronautics","37-381",6173246827,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"alvarso","alvarso","Aeronautics and Astronautics","Using Athena passwords for Unix machine"]
[955630,13166163,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-13","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-13","boojum","2009-07-13",595,"2009-07-13","2009-07-13","2009-07-13",0,0,0,0,"Status","new","N/A","open",929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jfarver","jfarver","List Visual Arts Center","increase email quota"]
[955680,13164299,1551,"Help Desk::Athena","Athena Consulting","2009-07-13","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-13",null,"2009-07-13",null,"2009-07-22",0,0,0,0,0,"2009-07-13","jpaul","2009-07-22",1551,"2009-07-13","2009-07-22",null,9,0,9,null,"Owner",1149519,962895802,10,900018792,"morley","Morley","Scott",159900,"Laboratory for Nuclear Science","6-307",6172534852,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","morley","morley","Laboratory for Nuclear Science","I need to know who owns this address epc-contacts@mit.edu"]
[955763,13164906,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-13",null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-13","fbaars","2009-07-13",595,"2009-07-13","2009-07-13",null,0,0,0,null,"Status","new","N/A","open",929289695,"swinig","Winig","Steven",242800,"Information Services & Technology","N42-283",6172534558,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"swinig","swinig","Information Services & Technology","FW: Delayed Mail (still being retried)"]
[955800,13325106,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-25","Set",null,"Starts changed from 2009-07-28 11:39:07 to","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,1,0,0,0,"2009-07-13","boojum","2009-07-29",1391,"2009-07-13","2009-07-29",null,13,0,16,null,"Starts","1970-01-01",900045069,"2009-07-28T15:39:07",921439895,"tnj","Jagatic","Tom",242800,"Information Services & Technology","N42-040",6173249049,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","sbartel","sbartel","Electrical Eng & Computer Sci","Removing hacker files from your account"]
[955875,13166936,599,"Help Desk::Service Center","Help Desk","2009-07-13","Set",null," changed from  to 'Dell D630 Split screen issue - HL746D1'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-13","jronald","2009-07-16",599,"2009-07-13","2009-07-16",null,0,0,3,null,"Subject",null,922924017,"Dell D630 Split screen issue - HL746D1",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jbelbin","jbelbin","Chemical Engineering","Dell D630 Split screen issue - HL746D1"]
[955923,13169054,34,"Edtech::Stellar","Stellar Support","2009-07-13","EmailRecord","RE: Two stellar websites  [help.mit.edu #955923]","Outgoing email recorded","resolved","resolved",0,"gpeltecu","2009-07-13",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-13","gpeltecu","2009-07-22",34,"2009-07-13","2009-07-22",null,0,0,9,null,null,null,"N/A",null,922459278,"kheatley","Heatley","Kimeee",158000,"Physics","4-315",6172534522,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"kheatley","kheatley","Physics","FW: Two stellar websites"]
[955939,13168035,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-13","robinb","2009-07-13",595,"2009-07-13","2009-07-13",null,0,0,0,null,518,null,900015064,"Mozilla Firefox",900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","lupo","lupo","Information Services & Technology","trying to access bldg. services page, can't"]
[956027,13258672,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-13","dtemp","2009-07-27",595,"2009-07-13","2009-07-27",null,14,0,14,null,"Owner",1797,900048884,10,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","sgoldman","sgoldman","Biology","conficker removal"]
[956055,13275364,599,"Help Desk::Service Center","Help Desk","2009-07-21","Status",null,"Status changed from 'open' to 'waiting'","stalled","waiting",0,"Nobody","2009-07-17",null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-13","jronald","2009-08-07",599,"2009-07-13","2009-07-14",null,24,0,1,null,"Status","open",922924017,"stalled",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","w92-net@MIT.EDU","N/A",null,"D430 freezes, overheats"]
[956056,13172446,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-13","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,"2009-07-15",null,"2009-07-15",0,0,0,0,0,"2009-07-13","boojum","2009-07-15",595,"2009-07-13","2009-07-13","2009-07-13",0,0,2,2,null,null,924359957,null,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","aadels","aadels","Libraries","Update directory info"]
[956122,13170827,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-13","mvan","2009-07-13",595,"2009-07-13","2009-07-13",null,0,0,0,null,517,null,900017628,"Macintosh",900017628,"mvan","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","mrhalp","mrhalp",null,"New MacBook--connect to network"]
[956162,13187568,599,"Help Desk::Service Center","Help Desk","2009-07-14","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-22",null,"2009-07-13",null,"2009-07-28",0,0,0,0,0,"2009-07-13","katelind","2009-07-28",595,"2009-07-13","2009-07-15","2009-07-13",8,0,15,15,"Owner",1718930,923216596,10,929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","apurvj","apurvj","Management","client needs power adapter replaced"]
[956162,13171364,599,"Help Desk::Service Center","Help Desk","2009-07-13","Set",null," changed from  to 'client needs power adapter replaced'","resolved","resolved",0,"Nobody","2009-07-22",null,"2009-07-13",null,"2009-07-28",0,0,0,0,0,"2009-07-13","katelind","2009-07-28",595,"2009-07-13","2009-07-15","2009-07-13",8,0,15,15,"Subject",null,929410782,"client needs power adapter replaced",929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Employee","Current Employee","apurvj","apurvj","Management","client needs power adapter replaced"]
[956238,13172584,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-13","jeff2012","2009-07-13",595,"2009-07-13","2009-07-13",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","mjsmith","mjsmith","Materials Science and Eng","Techtime Resource Question"]
[956279,13172984,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-13","fbaars","2009-07-22",595,"2009-07-13","2009-07-22",null,7,0,9,null,517,null,900017628,"PC",900017628,"mvan","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","bbrown","bbrown","Division of Comparative Medicine","win.mit.edu help"]
[956324,13493008,599,"Help Desk::Service Center","Help Desk","2009-08-07","Take",null,"Taken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-13","katelind","2009-08-11",595,"2009-07-13","2009-07-13","2009-08-06",3,0,29,5,"Owner",10,952926550,2164542,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","naylor","naylor","Linguistics & Philosophy","Macbook Pro hard drive replacement"]
[956342,13173983,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","Set",null," changed from  to 'TSM connection info'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-13",0,0,0,0,0,"2009-07-13","rmperez","2009-07-13",595,"2009-07-13","2009-07-13",null,0,0,0,null,"Subject",null,997782077,"TSM connection info",997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Student","Current Student","djbroder","djbroder","Audio Visual Services","TSM connection info"]
[956361,13174868,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-13","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Accounts","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-13","boojum","2009-07-27",595,"2009-07-13","2009-07-27","2009-07-13",12,0,14,14,"Queue",595,900048884,1391,"N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","lukan4@PLANT.MIT.EDU","N/A",null,"Password problem"]
[956403,13239535,599,"Help Desk::Service Center","Help Desk","2009-07-17","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-17",null,"2009-07-15",null,"2009-07-17",0,0,0,0,0,"2009-07-13","katelind","2009-07-17",599,"2009-07-13","2009-07-17",null,0,0,4,null,"Status","open",923337472,"resolved",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","hnenow","hnenow",null,"Data recovery from Dell hard drive"]
[956449,13298389,599,"Help Desk::Service Center","Help Desk","2009-07-23","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-13","bdoyle","2009-07-30",599,"2009-07-13","2009-07-30",null,14,0,17,null,"Status","open",923216596,"stalled",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","swessels","swessels","Management","Display is dark"]
[956455,13177631,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-13","EmailRecord","Stellar Policies  [help.mit.edu #956455]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-13",null,"2009-07-13",null,"2009-07-13",0,0,0,0,0,"2009-07-13","jwl","2009-07-13",595,"2009-07-13","2009-07-13",null,0,0,0,null,null,null,"N/A",null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"bulovic","bulovic","Electrical Engineering-Computer Science","Stellar Policies"]
[956463,13219793,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-16","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-13","fbaars","2009-08-03",595,"2009-07-13","2009-08-03",null,17,0,21,null,null,null,997782077,null,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Student","Current Student","ggeiger@MIT.EDU","N/A",null,"Multiple inboxes and out of control quota"]
[956530,13185064,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-13","fbaars","2009-07-15",595,"2009-07-14","2009-07-15",null,1,1,2,null,null,null,900048884,null,925373496,"aprotim","Mazumder","Aprotim",69200,"Department of Biological Engineering","NE47-287",6173240512,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","aprotim","aprotim","Department of Biological Engineering","Updating personal information on sapweb"]
[956544,13182842,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-13","lmrobin","2009-07-14",595,"2009-07-14","2009-07-14",null,0,1,1,null,"Owner",10,900053523,20243,"N/A","N/A",null,null,null,null,null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,null,"Current Employee","natkin@MIT.EDU","N/A",null,"Managing TechTime Resources on a Mac"]
[956561,13180490,597,"Help Desk::Business Help","Help Desk","2009-07-14","EmailRecord","FW: Vacation Reporting for May - June 2009  Error when entering time  [help.mit.edu #956561]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-13","lmrobin","2009-07-14",595,"2009-07-14","2009-07-14","2009-07-14",0,1,1,0,null,null,"N/A",null,927133841,"sbghosh","Ghosh","Sucharita",65000,"Mechanical Engineering","1-104",6172534038,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"sbghosh","sbghosh","Mechanical Engineering","FW: Vacation Reporting for May - June 2009  Error when entering time"]
[956768,13241469,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","Correspond","Fwd: URGENT: All MIT Matlab License Holders-Please Read!  [help.mit.edu #956768]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-27",null,null,"2009-07-16","2009-08-03",0,0,0,0,8,"2009-07-14","fbaars","2009-08-03",52,"2009-07-14","2009-07-20","2009-07-20",16,0,20,14,null,null,900048257,null,900048257,"gbarb","Barbastathis","George",65000,"Mechanical Engineering","3-461C",6172531960,"gbarb","Barbastathis, George","Barbastathis","George",65000,"Mechanical Engineering","3-461C",6172531960,"Current Employee","Current Employee","gbarb","gbarb","Mechanical Engineering","Certificates and ordering Matlab"]
[956906,13214647,599,"Help Desk::Service Center","Help Desk","2009-07-16","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-14","katelind","2009-07-17",595,"2009-07-14","2009-07-17","2009-07-14",0,0,3,3,null,null,900017628,null,900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","ugwechi","ugwechi","Brain and Cognitive Sciences","Ibm laptop t43 will not start, no power"]
[956951,13190478,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Correspond","Re: Anti virus message in Windows Vista  [help.mit.edu #956951]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-14","jchen123","2009-07-16",595,"2009-07-14","2009-07-16",null,0,0,2,null,null,null,927105197,null,927105197,"leopoldo","Fergusson","Leopoldo",14,"Economics",null,null,"leopoldo","Fergusson, Leopoldo","Fergusson","Leopoldo",14,"Economics",null,null,"Current Student","Current Student","leopoldo","leopoldo","Economics","Anti virus message in Windows Vista"]
[956990,13194401,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-14",null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-14","fbaars","2009-07-15",595,"2009-07-14","2009-07-14",null,0,0,1,null,"Status","resolved","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"vrw10@ucs.cam.ac.uk","N/A",null,"Brief Visit"]
[957071,13184534,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-14","edd_d","2009-07-14",599,"2009-07-14","2009-07-14","2009-07-14",0,0,0,0,"Status","new","N/A","open",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"N/A",null,null,null,null,null,null,null,"Current Student",null,"eballo","eballo","Technology and Policy Program","problem with firefox certificate"]
[957132,13184482,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","AddWatcher",null,"Requestor bascunan added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-14","thorn","2009-07-14",595,"2009-07-14","2009-07-14",null,0,0,0,null,"Requestor",null,922591830,105,922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"thorn","Thorn, Matthias","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"Current Employee","Current Employee","bascunan","bascunan","Francis Bitter Magnet Laboratory","question about deleted IMAP email"]
[957167,13185620,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Set",null," changed from  to 'Reinstall Windows XP'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-14","lmrobin","2009-07-22",595,"2009-07-14","2009-07-14",null,0,0,0,null,"Subject",null,900053523,"Reinstall Windows XP",900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","ywang11","ywang11","Department of Biological Engineering","Reinstall Windows XP"]
[957203,13218340,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-16","Correspond","Re: Fw: certificate question  [help.mit.edu #957203]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-14","fbaars","2009-07-16",595,"2009-07-14","2009-07-16",null,0,0,2,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"markel@media.mit.edu","N/A",null,"Fw: certificate question"]
[957240,13188937,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-14","EmailRecord","Re: reactivate old email address?  [help.mit.edu #957240]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-14","boojum","2009-07-21",1391,"2009-07-14","2009-07-14",null,5,0,7,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"danielle.flug@gmail.com","N/A",null,"reactivate old email address?"]
[957297,13187086,599,"Help Desk::Service Center","Help Desk","2009-07-14","Create","reformatting hard drive","Ticket created","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-14","bbrids","2009-07-24",595,"2009-07-14","2009-07-24","2009-07-14",9,0,10,10,null,null,996014577,null,996014577,"ezuk","Zuk","Eric",15,"Management",null,null,"ezuk","Zuk, Eric S","Zuk","Eric",15,"Management",null,null,"Current Student","Current Student","ezuk","ezuk","Management","reformatting hard drive"]
[957355,13369586,599,"Help Desk::Service Center","Help Desk","2009-07-29","EmailRecord","possible fan problem on laptop  [help.mit.edu #957355]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-14","dtemp","2009-07-29",595,"2009-07-14","2009-07-20","2009-07-14",6,0,15,15,null,null,"N/A",null,926717795,"doczi","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jinkuk","jinkuk","Health Sciences & Technology","possible fan problem on laptop"]
[957357,13188110,596,"Help Desk::Backup","Help Desk","2009-07-14","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-07-14","2009-08-14",null,null,null,0,0,0,0,0,"2009-07-14","robinb","2009-07-14",595,"2009-07-14",null,"2009-07-14",2,0,null,null,"Status","new","N/A","open",900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"benitez","benitez","Aeronautics and Astronautics","terminate HD15-Benitez on A"]
[957416,13189423,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-14","dtemp","2009-07-14",595,"2009-07-14","2009-07-14",null,0,0,0,null,"Owner",504465,992728830,10,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","N/A","N/A",null,"Forgotten password"]
[957518,13190889,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-14",0,0,0,0,0,"2009-07-14","dtemp","2009-07-14",595,"2009-07-14","2009-07-14",null,0,0,0,null,"Status","open",992728830,"resolved",992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","N/A","N/A",null,"New laptop buying recommendation"]
[957532,13198677,599,"Help Desk::Service Center","Help Desk","2009-07-15","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-14","jronald","2009-08-07",595,"2009-07-14","2009-08-07","2009-07-14",23,0,24,24,null,null,922924017,null,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Student","Current Employee","mansmith","mansmith","Office of the Provost","Dell optiplex failed HD test"]
[957553,13192474,596,"Help Desk::Backup","Help Desk","2009-07-14","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-07-14","2009-08-14",null,null,null,0,0,0,0,0,"2009-07-14","robinb","2009-07-14",595,"2009-07-14",null,"2009-07-14",2,0,null,null,"Status","new","N/A","open",900041657,"kirky","DeLong","Kimberly",405140,"Ctr for Education Computing Initiatives","9-329",6172538651,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"kirky","kirky","Ctr for Education Computing Initiatives","DELETE KIPA ON B"]
[957587,13191924,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,"2009-07-15",null,"2009-07-15",0,0,0,0,0,"2009-07-14","thorn","2009-07-15",595,"2009-07-14","2009-07-15",null,0,0,1,null,517,null,900017628,"PC",900017628,"mvan","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","davcohen","davcohen","Francis Bitter Magnet Laboratory","Error messages with Eudora"]
[957679,13193200,599,"Help Desk::Service Center","Help Desk","2009-07-14","CustomField",null,"SubQueue value added","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-14","aswift","2009-07-24",599,"2009-07-14","2009-07-24",null,7,0,10,null,596,null,923337472,"Hardware",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","scottnla","scottnla","Physics","Trouble booting"]
[957755,13194011,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Create","Special request to register 25 machines for DHCP ( all wired)","Ticket created","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-14","kwitt","2009-07-15",595,"2009-07-15","2009-07-15",null,0,1,1,null,null,null,900047512,null,900047512,"jrcain","Cain","James",447100,"Educational Innovation and Technology","NE48-308",6172533909,"jrcain","Cain, James R","Cain","James",447100,"Educational Innovation and Technology","NE48-308",6172533909,"Current Employee","Current Employee","jrcain","jrcain","Educational Innovation and Technology","Special request to register 25 machines for DHCP ( all wired)"]
[957804,13194416,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-14","Create","Fwd: firefox/safari","Ticket created","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-14","fbaars","2009-07-28",595,"2009-07-15","2009-07-28",null,13,1,14,null,null,null,922932049,null,922932049,"lava","Avalos","Lauren",446100,"Admissions Office","3-108",6172534627,"lava","Avalos, Lauren","Avalos","Lauren",446100,"Admissions Office","3-108",6172534627,"Current Employee","Current Employee","lava","lava","Admissions Office","Fwd: firefox/safari"]
[958027,13199821,34,"Edtech::Stellar","Stellar Support","2009-07-15","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Stellar","resolved","resolved",0,"carlyn","2009-07-22",null,"2009-07-17",null,"2009-07-23",0,0,0,0,0,"2009-07-15","carlyn","2009-07-23",595,"2009-07-15","2009-07-23","2009-07-15",0,0,8,8,"Queue",595,900045937,4211,"N/A","N/A",null,null,null,null,null,null,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,null,"Current Employee","smancs@nus.edu.sg","N/A",null,"Admin access for SMA sites"]
[958085,13197143,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-15","CustomField",null,"Alt. Email/Phone value added","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-15","fbaars","2009-07-21",595,"2009-07-15","2009-07-21",null,6,0,6,null,559,null,900056146,"310-871-1486",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","edechter","edechter","McGovern Institute for Brain Research","Can't get to the IP/hostname page"]
[958138,13207291,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-15","Correspond","Re: guest account for Li Zeng  [help.mit.edu #958138]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-15","jmorzins","2009-07-15",1391,"2009-07-15","2009-07-15",null,0,0,0,null,null,null,924653902,null,924653902,"seager","Seager","Sara",153000,"Earth, Atmospheric &  Planetary Sciences","54-1626",6172536775,"seager","Seager, Sara","Seager","Sara",153000,"Earth, Atmospheric &  Planetary Sciences","54-1626",6172536775,"Current Employee","Current Employee","seager","seager","Earth, Atmospheric &  Planetary Sciences","guest account for Li Zeng"]
[958254,13389005,599,"Help Desk::Service Center","Help Desk","2009-07-30","Untake",null,"Untaken","resolved","resolved",0,"rmperez","2009-07-30",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-15","rmperez","2009-08-07",595,"2009-07-15","2009-07-31","2009-07-15",15,0,23,23,"Owner",1718930,923216596,10,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","hsheldon","hsheldon","Materials Science and Engineering","used laptop with no keyboard - wants estimate on cost of replacing keyboard"]
[958259,13208160,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-15","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-15","fbaars","2009-07-28",595,"2009-07-15","2009-07-23",null,7,0,13,null,"Owner",10,900045937,1885,929085811,"irishman","Sullivan","Matthew",242800,"Information Services & Technology","N42-250J",6172536445,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","irishman","irishman","Information Services & Technology","Temp DHCP registration"]
[958279,13200267,599,"Help Desk::Service Center","Help Desk","2009-07-15","CustomField",null,"SubQueue value added","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-15","jronald","2009-07-29",599,"2009-07-15","2009-07-29",null,14,0,14,null,596,null,922924017,"Hardware",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","edd_d","edd_d","Physics","Apple MacBook Air keyboard backlight issues - loose hinge"]
[958292,13200380,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-15","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-15",null,"2009-07-15",null,"2009-07-15",0,0,0,0,0,"2009-07-15","aibarton","2009-07-15",595,"2009-07-15","2009-07-15",null,0,0,0,null,518,null,926962740,"Word",926962740,"peloquin","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"peloquin","Peloquin, Stuart","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"Current Employee","Current Employee","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","Cannot open docx file from Office 2008"]
[958341,13201520,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-15","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-15","boojum","2009-07-15",1391,"2009-07-15","2009-07-15",null,0,0,0,null,null,null,900045069,null,925636910,"chrisw","Williams","Christina",404200,"Office of Major Agreements","12-090A",6172537272,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","chrisw","chrisw","Office of Major Agreements","WIKI Request"]
[958397,13201973,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-15","AddWatcher",null,"Requestor cnl@haystack.mit.edu added","stalled","waiting",0,"peloquin",null,null,null,null,null,0,0,0,0,0,"2009-07-15","peloquin","2009-07-15",595,"2009-07-15",null,null,2,0,null,null,"Requestor",null,926962740,1200987,926962740,"peloquin","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"peloquin","Peloquin, Stuart","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"Current Employee","Current Employee","cnl@haystack.mit.edu","N/A",null,"Computer under warranty? (Superdrive broken)"]
[958417,13202387,596,"Help Desk::Backup","Help Desk","2009-07-15","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-07-15","2009-08-15",null,null,null,0,0,0,0,0,"2009-07-15","robinb","2009-07-15",595,"2009-07-15",null,"2009-07-15",2,0,null,null,null,null,900015064,null,900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","goguen","goguen","Information Services & Technology","terminate node pgalt"]
[958482,13205376,599,"Help Desk::Service Center","Help Desk","2009-07-15","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-07-27",null,"2009-07-17",null,null,0,0,0,0,0,"2009-07-15","cgresham","2009-07-29",595,"2009-07-15",null,"2009-07-15",9,0,null,null,null,null,900017628,null,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Student","Current Employee","verdant","verdant","Brain and Cognitive Sciences","Failed hard drive needs data recovery"]
[958558,13215667,599,"Help Desk::Service Center","Help Desk","2009-07-16","CustomField",null,"SubQueue value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-15","jronald","2009-07-21",599,"2009-07-16","2009-07-21",null,5,1,6,null,596,null,900017628,"Printer",900043998,"aporter","Porter","Anthony",441900,"DUE Desktop Support","12-102",6172533184,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","aporter","aporter","DUE Desktop Support","GX 620 to be repaired."]
[958562,13204433,599,"Help Desk::Service Center","Help Desk","2009-07-15","CustomField",null,"SubQueue value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-15",0,0,0,0,0,"2009-07-15","mresnick","2009-07-15",595,"2009-07-15","2009-07-15","2009-07-15",0,0,0,0,596,null,924102980,"Walk-Ins",924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","fgallez","fgallez","Literature","Airport Setup"]
[958620,13205401,597,"Help Desk::Business Help","Help Desk","2009-07-15","Status",null,"Status changed from 'open' to 'new'","stalled","waiting",0,"Nobody","2009-07-15",null,null,null,null,0,0,0,0,0,"2009-07-15","aibarton","2009-08-10",595,"2009-07-15",null,"2009-07-15",28,0,null,null,"Status","open",926962740,"new",926962740,"peloquin","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"peloquin","Peloquin, Stuart","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"Current Employee","Current Employee","ndegnan","ndegnan","Media Laboratory","Problem ordering from ECAT3 (Unit of measure)"]
[958652,13273997,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-21","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-15","fbaars","2009-07-22",595,"2009-07-15","2009-07-15",null,0,0,7,null,"Status","stalled","N/A","open",929789151,"vflidlid","Flidlider","Vladimir",154500,"Brain & Cognitive Sciences","46-1004",6172538794,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"vflidlid","vflidlid","Brain & Cognitive Sciences","cant open attachments from Windows Mail"]
[958658,13398322,599,"Help Desk::Service Center","Help Desk","2009-07-31","Take",null,"Taken","stalled","waiting",0,"Nobody","2009-08-04",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-15","jronald","2009-08-07",599,"2009-07-15","2009-07-17",null,5,0,2,null,"Owner",10,923337472,2540279,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Student","Current Employee","desimone","desimone","Dept Administrators & Lab Directors","Random hangs"]
[958760,13299939,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","CustomField",null,"Software value deleted","resolved","resolved",0,"Nobody","2009-07-15",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-15","fbaars","2009-07-23",595,"2009-07-15","2009-07-23",null,7,0,8,null,518,"Mozilla Firefox",900048884,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","bubluski","bubluski","MIT Energy Initiative","Internal Server error on Techtime (creating a daily note)"]
[958805,13208427,596,"Help Desk::Backup","Help Desk","2009-07-15","Create","Form submission from: TSM Backup: Change Owner or Machine Name","Ticket created","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-15","robinb","2009-07-16",595,"2009-07-16","2009-07-16","2009-07-15",0,1,1,1,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"spomeroy@MIT.EDU","N/A",null,"Form submission from: TSM Backup: Change Owner or Machine Name"]
[958848,13235376,596,"Help Desk::Backup","Help Desk","2009-07-17","CustomField",null,"Next step value added","stalled","waiting",0,"Nobody","2009-07-17","2009-08-17",null,null,null,0,0,0,0,0,"2009-07-15","robinb","2009-07-17",595,"2009-07-17",null,"2009-07-15",2,2,null,null,560,null,900015064,"DELETE SSUSSMAN5 ON C",900048208,"aed","Downing","Alice",121000,"Sloan School of Management","E52-021",6172521848,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","aed","aed","Sloan School of Management","DELETE SSUSSMAN5 ON C"]
[958865,13209881,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-15","Set",null," changed from  to 'Cannot connect to wserv for software downloads'","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-15","peloquin","2009-07-17",595,"2009-07-15","2009-07-17",null,0,0,2,null,"Subject",null,925036453,"Cannot connect to wserv for software downloads",900058208,"frstella","Stellacci","Francesco",66000,"Materials Science and Engineering","13-4053",6174523704,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","frstella","frstella","Materials Science and Engineering","Cannot connect to wserv for software downloads"]
[958880,13210123,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-15","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-15",null,"2009-07-15",null,"2009-07-15",0,0,0,0,0,"2009-07-15","drews","2009-07-15",595,"2009-07-15","2009-07-15",null,0,0,0,null,"Owner",2147522,984362807,10,926150935,"kavyam","Manyapu","Kavya",16,"Aeronautics and Astronautics","550 MEMORIAL DR  APT 4D-1",2251108,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","kavyam","kavyam","Aeronautics and Astronautics","Computers"]
[958961,13210983,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-15","EmailRecord","AutoReply: Request for intlmentors13 list from user carlita  [help.mit.edu #958961]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-15","boojum","2009-07-16",1391,"2009-07-16","2009-07-16",null,0,1,1,null,null,null,"N/A",null,989483087,"carlita","Perez Martinez","Carla",16,"Aeronautics and Astronautics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"carlita","carlita","Aeronautics and Astronautics","Request for intlmentors13 list from user carlita"]
[959289,13264817,597,"Help Desk::Business Help","Help Desk","2009-07-21","Status",null,"Status changed from 'waiting' to 'open'","stalled","waiting",0,"Nobody","2009-07-21",null,null,null,null,0,0,0,0,0,"2009-07-16","ruadh","2009-07-23",595,"2009-07-16",null,"2009-07-16",9,0,null,null,"Status","stalled","N/A","open",965199438,"gjlan","Lan","George",15,"Management","SIDNEY-PACIFIC NW86-342B",4524384,"N/A",null,null,null,null,null,null,null,"Current Student",null,"gjlan","gjlan","Management","Error with SAPWeb Self Service - Direct Deposit and Tax Withholding"]
[959303,13216832,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-16","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-16","boojum","2009-07-16",1391,"2009-07-16","2009-07-16",null,0,0,0,null,null,null,900045069,null,926320195,"barryk","Kudrowitz","Barry",2,"Mechanical Engineering",null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Student","Current Employee","barryk","barryk","Mechanical Engineering","innovation locker request"]
[959343,13216333,597,"Help Desk::Business Help","Help Desk","2009-07-16","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-16","ruadh","2009-07-27",595,"2009-07-16","2009-07-27","2009-07-16",10,0,11,11,"Status","open",900045937,"stalled",900004523,"mfiles","Files","Mary",69200,"Department of Biological Engineering","56-651",6172533159,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","mfiles","mfiles","Department of Biological Engineering","SRS Vacation Tracker"]
[959450,13230951,596,"Help Desk::Backup","Help Desk","2009-07-17","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-16","robinb","2009-07-17",595,"2009-07-17","2009-07-17","2009-07-16",0,1,1,1,"Owner",19981,900015064,10,900029735,"wandai","Hernandez","Wanda",265000,"Francis Bitter Magnet Laboratory","NW14-3217",6172535479,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","wandai","wandai","Francis Bitter Magnet Laboratory","Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[959459,13217440,596,"Help Desk::Backup","Help Desk","2009-07-16","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Backup","stalled","waiting",0,"Nobody","2009-07-17","2009-08-17",null,null,null,0,0,0,0,0,"2009-07-16","robinb","2009-07-17",595,"2009-07-17",null,"2009-07-16",2,1,null,null,"Queue",595,900048884,596,900048208,"aed","Downing","Alice",121000,"Sloan School of Management","E52-021",6172521848,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","aed","aed","Sloan School of Management","Delete MEPSTEIN2 on B"]
[959549,13266981,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-21","Correspond","Re: Converting from Eudora to Macintosh  [help.mit.edu #959549]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-16","jmorzins","2009-07-23",595,"2009-07-16","2009-07-21",null,4,0,7,null,null,null,900046848,null,900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"nedivi","Nedivi, Elly","Nedivi","Elly",154500,"Brain & Cognitive Sciences","46-3239",6172532344,"Current Employee","Current Employee","nedivi","nedivi","Brain & Cognitive Sciences","Converting from Eudora to Macintosh"]
[959565,13219120,596,"Help Desk::Backup","Help Desk","2009-07-16","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-16","robinb","2009-07-20",595,"2009-07-16","2009-07-17","2009-07-16",0,0,4,4,null,null,929410782,null,929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Employee","Current Employee","djbroder","djbroder","Audio Visual Services","needs to check if avwebserver is backing up"]
[959572,13222791,599,"Help Desk::Service Center","Help Desk","2009-07-16","Status",null,"Status changed from 'open' to 'new'","stalled","waiting",0,"Nobody","2009-07-27",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-16","thorn","2009-08-06",595,"2009-07-16","2009-07-17","2009-07-16",2,0,1,1,"Status","open",923337472,"new",922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","nkontop","nkontop","Civil and Environmental Eng","data off a linux drive"]
[959619,13295300,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-23","Correspond","RE: Reactivation of MIT account  [help.mit.edu #959619]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-16","boojum","2009-07-23",1391,"2009-07-16","2009-07-23",null,3,0,7,null,null,null,900044419,null,"N/A","N/A",null,null,null,null,null,null,"ifmoura","Thompson, Ilda M","Thompson","Ilda",62000,"Chemical Engineering","E25-328",6173246068,null,"Current Employee","hashim@fas.harvard.edu","N/A",null,"Reactivation of MIT account"]
[959631,13221373,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-16","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody",null,null,"2009-07-16",null,"2009-07-16",0,0,0,0,0,"2009-07-16","thorn","2009-07-16",595,"2009-07-16","2009-07-16",null,0,0,0,null,"Status","open",922591830,"new",922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"thorn","Thorn, Matthias","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"Current Employee","Current Employee","jkhabia@MIT.EDU","N/A",null,"email mistakes"]
[959663,13221199,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-16","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-16","dtemp","2009-07-16",595,"2009-07-16","2009-07-16",null,0,0,0,null,null,null,992728830,null,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","phsi@MIT.EDU","N/A",null,"Auto-responder information"]
[959728,13222329,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-16","EmailRecord","[help.mit.edu #959728]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-16","dtemp","2009-07-16",595,"2009-07-16","2009-07-16",null,0,0,0,null,null,null,"N/A",null,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"N/A",null,null,null,null,null,null,null,"Current Student",null,"amyshea","amyshea","Materials Science and Engineering","IE unable to generate a key"]
[959826,13223694,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-16","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-16","jmorzins","2009-07-16",1391,"2009-07-16","2009-07-16",null,0,0,0,null,"Status","new","N/A","open",900007677,"kafka","Kafka","Anita",60300,"Industrial Performance Center","E38-104",6172537522,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"kafka","kafka","Industrial Performance Center","Request for energyinnovation@mit.edu list from user kafka"]
[959888,13224569,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-16","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-16","boojum","2009-07-16",1391,"2009-07-16","2009-07-16",null,0,0,0,null,"Status","resolved","N/A","open",929337817,"sohin","Hwang","Sohin",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"sohin","sohin",null,"Email Forwarding"]
[959914,13225795,597,"Help Desk::Business Help","Help Desk","2009-07-16","EmailRecord","Help troubleshooting BrioQuery query  [help.mit.edu #959914]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-16","lmrobin","2009-08-05",595,"2009-07-16","2009-08-05","2009-07-16",19,0,20,20,null,null,"N/A",null,900040002,"markness","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"cclark@med.mit.edu","N/A",null,"Help troubleshooting BrioQuery query"]
[959939,13225251,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-16","Create","WebSIS","Ticket created","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-16","fbaars","2009-07-30",595,"2009-07-16","2009-07-30",null,13,0,14,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"slee3@wellesley.edu","N/A",null,"WebSIS"]
[960001,13226701,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-16","EmailRecord","Re: Change Xbox MAC address  [help.mit.edu #960001]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-16",null,null,null,"2009-07-16",0,0,0,0,0,"2009-07-16","mresnick","2009-07-17",595,"2009-07-16","2009-07-16","2009-07-16",0,0,0,0,null,null,"N/A",null,924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"N/A",null,null,null,null,null,null,null,"Current Student",null,"magnus89","magnus89","Mechanical Engineering","Change Xbox MAC address"]
[960022,13229337,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","EmailRecord","Adobe Acrobat Pro software  [help.mit.edu #960022]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-16","rmperez","2009-07-17",595,"2009-07-17","2009-07-17",null,0,1,1,null,null,null,"N/A",null,922861904,"juimlim","Lim","Jui","SDM","System Design & Management Prg",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"juimlim","juimlim","System Design & Management Prg","Adobe Acrobat Pro software"]
[960082,13229266,597,"Help Desk::Business Help","Help Desk","2009-07-17","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-16","aibarton","2009-07-17",595,"2009-07-17","2009-07-17","2009-07-17",0,1,1,0,"Status","new","N/A","open",967654727,"dberlin","Berlin","Dean",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"dberlin","dberlin",null,"Direct Deposit - Error, application failed due to an unknown error"]
[960347,13229899,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","fbaars","2009-07-17",595,"2009-07-17","2009-07-17",null,0,0,0,null,516,null,900048884,"Mac OS X",900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","sfay","sfay","Civil and Environmental Engineering","Certificate renewal problem"]
[960349,13229976,599,"Help Desk::Service Center","Help Desk","2009-07-17","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-17","kwitt","2009-07-23",595,"2009-07-17","2009-07-23","2009-07-17",2,0,6,6,516,null,900048884,"Windows XP",900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","agallant","agallant","Laboratory for Nuclear Science","Machine shut down, possible fan failure"]
[960374,13230596,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","CustomField",null,"Software Version value added","resolved","resolved",0,"brel",null,null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","brel","2009-07-17",595,"2009-07-17","2009-07-17",null,0,0,0,null,539,null,924359957,3,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","lippard","lippard","Chemistry","Getting Certificates on iPhone"]
[960417,13458572,597,"Help Desk::Business Help","Help Desk","2009-08-05","EmailRecord","Cannot Create PDF in Sapweb Internal Requisition  [help.mit.edu #960417]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-08-05",null,null,null,null,0,0,0,0,0,"2009-07-17","lmrobin","2009-08-05",595,"2009-07-17",null,"2009-07-17",20,0,null,null,null,null,"N/A",null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"N/A",null,null,null,null,null,null,null,"Current Student",null,"petranic","petranic","Gray House","Cannot Create PDF in Sapweb Internal Requisition"]
[960424,13231255,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","edd_d","2009-07-17",599,"2009-07-17","2009-07-17","2009-07-17",0,0,0,0,"Status","new","N/A","open",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"N/A",null,null,null,null,null,null,null,"Current Student",null,"vgarzon","N/A",null,"error message stating there are no recieipeints on owa lite when sending message"]
[960442,13232004,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","jchen123","2009-07-17",595,"2009-07-17","2009-07-17",null,0,0,0,null,"Owner",10,925327995,2243167,900059455,"csuggs","Suggs","Charles",159900,"Laboratory for Nuclear Science","6-409",6172538363,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","csuggs","csuggs","Laboratory for Nuclear Science","stuff.mit.edu server access"]
[960454,13259875,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","EmailRecord","E19-623 wirelesss access slow in the afternoon  [help.mit.edu #960454]","Outgoing email recorded","open","open",0,"Nobody","2009-07-20",null,null,null,null,0,0,0,0,0,"2009-07-17","dfinch","2009-07-28",595,"2009-07-17",null,null,7,0,null,null,null,null,"N/A",null,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"dfinch","dfinch","Prog in Science, Technology, & Society","E19-623 wirelesss access slow in the afternoon"]
[960483,13232378,597,"Help Desk::Business Help","Help Desk","2009-07-17","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-17","lmrobin","2009-08-05",595,"2009-07-17","2009-08-05","2009-07-17",19,0,19,19,"Status","open",900048884,"stalled","N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","mjp@MIT.EDU","N/A",null,"SAPweb commitment check error"]
[960517,13234099,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-17","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","jmorzins","2009-07-17",595,"2009-07-17","2009-07-17","2009-07-17",0,0,0,0,"Owner",10,900045937,1885,922459278,"kheatley","Heatley","Kimeee",158000,"Physics","4-315",6172534522,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","kheatley","kheatley","Physics","problems accessing secured course lockers"]
[960563,13237524,1551,"Help Desk::Athena","Athena Consulting","2009-07-17","EmailRecord","Help deleting files on Athena  [help.mit.edu #960563]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-04",null,"2009-07-17",null,"2009-08-04",0,0,0,0,0,"2009-07-17","mikemp","2009-08-04",595,"2009-07-17","2009-08-04","2009-07-17",18,0,18,18,null,null,"N/A",null,900023975,"scheine","Schein","Edgar",121000,"Sloan School of Management","E52-503",6174977515,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"scheine","scheine","Sloan School of Management","Help deleting files on Athena"]
[960576,13233724,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-17","EmailRecord","Exchange account request:  Renee Gosline   [help.mit.edu #960576]","Outgoing email recorded","resolved","resolved",0,"tmccue","2009-07-17",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-17","boojum","2009-07-20",1391,"2009-07-17","2009-07-17",null,0,0,3,null,null,null,"N/A",null,927252181,"reale","Reale","Jean",121000,"Sloan School of Management","E52-015",6177155192,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"reale","reale","Sloan School of Management","Exchange account request:  Renee Gosline"]
[960616,13288491,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-22","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-17","boojum","2009-07-27",595,"2009-07-17","2009-07-27","2009-07-17",6,0,10,10,"Status","open",900045069,"stalled",900003778,"mbryan","Bryan","Michael",242800,"Information Services & Technology","35-338",6172538124,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","mbryan","mbryan","Information Services & Technology","president@mit list"]
[960632,13399075,599,"Help Desk::Service Center","Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-17","fbaars","2009-08-07",595,"2009-07-17","2009-08-07","2009-07-17",16,0,21,21,"Status","open",923216596,"stalled",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","kware","kware","Plasma Science and Fusion Center","Sticky key, broken charger, screen hardware failure"]
[960635,13240859,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-17","Take",null,"Taken","resolved","resolved",0,"tmccue","2009-07-20",null,"2009-07-17",null,"2009-07-31",0,0,0,0,0,"2009-07-17","jmorzins","2009-07-31",1391,"2009-07-17","2009-07-31",null,10,0,14,null,"Owner",10,927123586,3325218,927252181,"reale","Reale","Jean",121000,"Sloan School of Management","E52-015",6177155192,"tmccue","McCue, Timothy J","McCue","Timothy",242800,"Information Services & Technology","W92-189",6177155183,"Current Employee","Current Employee","reale","reale","Sloan School of Management","MIT faulty"]
[960639,13271956,599,"Help Desk::Service Center","Help Desk","2009-07-21","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-17","jronald","2009-08-07",595,"2009-07-17","2009-08-07","2009-07-17",19,0,21,21,"Status","open",923216596,"stalled",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","kware","kware","Plasma Science and Fusion Center","Power code broken, seveal keys not working and dark screen."]
[960647,13234887,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","jeff2012","2009-07-17",595,"2009-07-17","2009-07-17",null,0,0,0,null,517,null,925036453,"PC",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","jeand","jeand","Materials Science and Engineering","Certificates - Unsure of Success"]
[960697,13373734,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-08-07",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","fbaars","2009-08-07",595,"2009-07-17","2009-07-17",null,2,0,0,null,null,null,925036453,null,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","goodwin@alum.mit.edu","N/A",null,"Mail delivery problem notice"]
[960722,13237039,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","jeff2012","2009-07-17",595,"2009-07-17","2009-07-17",null,0,0,0,null,516,null,925036453,"Mac OS X",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","itayler","itayler",null,"Certificate Installation"]
[960758,13365994,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-17","kwitt","2009-07-29",595,"2009-07-17","2009-07-29",null,0,0,12,null,null,null,900056146,null,921392641,"reinharc","Reinhardt","Hans",402000,"Koch Inst - Integrative Cancer Research","E18-580",6174522443,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","reinharc","reinharc","Koch Inst - Integrative Cancer Research","VPN issues"]
[960819,13237849,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-17","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-17",null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","boojum","2009-07-17",1391,"2009-07-17","2009-07-17",null,0,0,0,null,"Status","new","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"eyurtsev@gmail.com","N/A",null,"trouble logging into email (owa v. webmail)"]
[960832,13336381,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-17","fbaars","2009-07-27",595,"2009-07-17","2009-07-27",null,9,0,10,null,560,"Waiting for update from client",900048884,"Reminder sent",900024595,"danielle","Guichard-Ashbrook","Danielle",402200,"Ofc of the Dean for Graduate Education","5-133",6172533795,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","danielle","danielle","Ofc of the Dean for Graduate Education","Renewing Certificates"]
[960875,13238569,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","EmailRecord","Re: AutoReply: Granting Access to Spring 09 Stellar Site  [help.mit.edu #960875]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,"2009-07-17",null,"2009-07-17",0,0,0,0,0,"2009-07-17","verick","2009-07-17",595,null,"2009-07-17",null,0,null,0,null,null,null,"N/A",null,900012933,"drowell","Rowell","Derek",65000,"Mechanical Engineering","3-142",6172536206,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"drowell","drowell","Mechanical Engineering","Granting Access to Spring 09 Stellar Site"]
[960942,13239990,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","Set",null," changed from  to 'Certs Renewal'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-17",0,0,0,0,0,"2009-07-17","jeff2012","2009-07-17",595,"2009-07-17","2009-07-17",null,0,0,0,null,"Subject",null,925036453,"Certs Renewal",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","dennisp@mit.edu","N/A",null,"Certs Renewal"]
[960963,13239882,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-17","Create","MAC address/IP address tie change","Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-17","fbaars","2009-07-27",595,"2009-07-17","2009-07-27",null,9,0,10,null,null,null,920707580,null,920707580,"nralton","Ralton","Nicholas",410060,"Office of Development Services","W98-012C",6172589870,"nralton","Ralton, Nicholas","Ralton","Nicholas",410060,"Office of Development Services","W98-012C",6172589870,"Current Employee","Current Employee","nralton","nralton","Office of Development Services","MAC address/IP address tie change"]
[961001,13249597,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-17","jeff2012","2009-07-20",595,"2009-07-17","2009-07-20",null,0,0,3,null,516,null,900048884,"Mac OS X",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","Mac Screensaver - using my pictures"]
[961320,13252196,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-20","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-18","boojum","2009-07-20",1391,"2009-07-20","2009-07-20",null,0,2,2,null,"Status","open",900045069,"resolved",900049147,"rahuls","Sarpeshkar","Rahul",64000,"Electrical Engineering-Computer Science","38-294",6172586599,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","rahuls","rahuls","Electrical Engineering-Computer Science","FW: Getting me an Athena acct"]
[961465,13298253,599,"Help Desk::Service Center","Help Desk","2009-07-23","CustomField",null,"Next step value changed","stalled","waiting",0,"Nobody","2009-07-27",null,null,null,null,0,0,0,0,0,"2009-07-19","mvan","2009-07-28",595,"2009-07-20",null,"2009-07-27",7,1,null,null,560,"Waiting for update from clietn",900048884,"Waiting for update from client",990589720,"diskin","Diskin","Melissa",3,"Materials Science and Eng",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","diskin","diskin","Materials Science and Eng","HP Vista computer won't turn on past start menu screen"]
[961499,13251259,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-19","mresnick","2009-07-27",595,"2009-07-20","2009-07-27",null,7,1,8,null,"Owner",10,900048884,1797,973372066,"ehc","Cook","Eugene",16,"Aeronautics and Astronautics",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","ehc","ehc","Aeronautics and Astronautics","Help with Windows Vista Activation"]
[961545,13250464,1551,"Help Desk::Athena","Athena Consulting","2009-07-20","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-21",null,"2009-07-20",null,"2009-07-22",0,0,0,0,0,"2009-07-19","ahailes","2009-07-22",595,"2009-07-20","2009-07-21","2009-07-20",1,1,3,2,null,null,962895802,null,961803099,"miforbes","Forbes","Michael",6,"Electrical Eng & Computer Sci","SIDNEY-PACIFIC NW86-737B",4524785,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","miforbes","miforbes","Electrical Eng & Computer Sci","www.mit.edu webspace"]
[961721,13248006,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-20","fbaars","2009-07-20",595,"2009-07-20","2009-07-20",null,0,0,0,null,"Status","open",900048884,"resolved",911266176,"rreagans","Reagans","Ray",121000,"Sloan School of Management","E52-587",6177154154,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","rreagans","rreagans","Sloan School of Management","I am not receiving my email."]
[961786,13342650,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-20","rmperez","2009-07-27",595,"2009-07-20","2009-07-20",null,0,0,7,null,"Status","resolved","N/A","open",920870350,"zdearing","Dearing","Zachary",15,"Management",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"zdearing","zdearing","Management","OS Licensing question"]
[961812,13265806,599,"Help Desk::Service Center","Help Desk","2009-07-21","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-20","katelind","2009-07-24",595,"2009-07-20","2009-07-24","2009-07-20",3,0,4,4,560,"awaiting quote for System Fan",923216596,"awaiting reply",900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","patsys","patsys","Electrical Engineering-Computer Science","Hardware diags for older Dell"]
[961823,13376715,599,"Help Desk::Service Center","Help Desk","2009-07-29","CustomField",null,"Hardware Repair Status value changed","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-04",0,0,0,0,0,"2009-07-20","katelind","2009-08-04",595,"2009-07-20","2009-08-04","2009-07-20",8,0,15,15,3683,"Waiting for Reply from Client",923216596,"Waiting for Client Pickup",900052364,"bbrids","Brids","William",242800,"Information Services & Technology","N42",6172538481,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","zakhar.razumovskiy@gmail.com","N/A",null,"Machine is not booting at this time with an MBR not found error"]
[961836,13248735,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-20","jshang","2009-07-20",595,"2009-07-20","2009-07-20",null,0,0,0,null,"Status","new","N/A","open",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"danielle","danielle","Ofc of the Dean for Graduate Education","need help to get a personal certificate"]
[961881,13249365,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-20","AddWatcher",null,"Requestor mitewind added","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-20","boojum","2009-07-20",595,"2009-07-20","2009-07-20","2009-07-20",0,0,0,0,"Requestor",null,925036453,1323541,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","mitewind@alum.mit.edu","N/A",null,"Sending email to mitewind.alum.mit.edu generates BounceBack"]
[961908,13253907,599,"Help Desk::Service Center","Help Desk","2009-07-20","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-20","katelind","2009-07-28",599,"2009-07-20","2009-07-28",null,7,0,8,null,null,null,922924017,null,924083788,"mmacione","Macione","Matthew",242800,"Information Services & Technology","E19-630",6172538128,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","mmacione","mmacione","Information Services & Technology","Macbook Pro Screen Issue + More."]
[961980,13252722,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-20","jeff2012","2009-07-20",595,"2009-07-20","2009-07-20",null,0,0,0,null,516,null,925036453,"Mac OS X",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","jeanrife","jeanrife","Music and Theater Arts Section","Time Machine Question"]
[961992,13250850,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Create","Fwd: E-Mail Account Maintenance","Ticket created","resolved","resolved",0,"Nobody",null,null,"2009-07-20",null,"2009-07-20",0,0,0,0,0,"2009-07-20","fbaars","2009-07-20",595,null,"2009-07-20",null,0,null,0,null,null,null,900004581,null,900004581,"cwilkes","Wilkes","Cynthia",39000,"Media Laboratory","NE18-4FL",6172539880,"cwilkes","Wilkes, Cynthia Jean","Wilkes","Cynthia",39000,"Media Laboratory","NE18-4FL",6172539880,"Current Employee","Current Employee","cwilkes","cwilkes","Media Laboratory","Fwd: E-Mail Account Maintenance"]
[962034,13251536,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-20","Create","SMART CUSTOMIZATION GROUP LOCKER/WEB SPACE","Ticket created","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-20","boojum","2009-07-22",1391,"2009-07-20","2009-07-22",null,1,0,2,null,null,null,929201786,null,929201786,"djs2","Smithwick","Daniel",4,"Architecture",null,null,"djs2","Smithwick, Daniel John","Smithwick","Daniel",4,"Architecture",null,null,"Current Student","Current Student","djs2","djs2","Architecture","SMART CUSTOMIZATION GROUP LOCKER/WEB SPACE"]
[962127,13254899,597,"Help Desk::Business Help","Help Desk","2009-07-20","EmailRecord","SAPweb Transaction report - application failed due to an unknown error  [help.mit.edu #962127]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-07-20",null,null,null,null,0,0,0,0,0,"2009-07-20","jshang","2009-07-20",595,"2009-07-20",null,"2009-07-20",2,0,null,null,null,null,"N/A",null,926717795,"doczi","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"suzieq","suzieq","Brain and Cognitive Sciences","SAPweb Transaction report - application failed due to an unknown error"]
[962142,13293023,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","Status",null,"Status changed from 'open' to 'waiting'","stalled","waiting",0,"Nobody","2009-08-03",null,null,null,null,0,0,0,0,0,"2009-07-20","fbaars","2009-08-03",595,"2009-07-20",null,null,10,0,null,null,"Status","open",900048884,"stalled",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","jwalther","jwalther","Chemical Engineering","Got IP addresses assigned - don't appear to be working"]
[962228,13254430,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-20",null,"2009-07-20",null,"2009-07-22",0,0,0,0,0,"2009-07-20","kwitt","2009-07-22",595,"2009-07-20","2009-07-20",null,0,0,2,null,"Status","new","N/A","open",900017591,"jwl","Larrabee","Joanne",242800,"Information Services & Technology","N42-140",6172538422,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fgallez","fgallez","Literature","Macbook -- better to sleep or shut down for 10 days"]
[962245,13350479,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Take",null,"Taken","stalled","waiting",0,"Nobody","2009-08-04",null,null,null,null,0,0,0,0,0,"2009-07-20","fbaars","2009-08-04",595,"2009-07-21",null,null,12,1,null,null,"Owner",10,900052364,19591,923669964,"vinodks","Sharma","Vinod",null,null,null,null,"bbrids","Brids, William J","Brids","William",242800,"Information Services & Technology","N42",6172538481,"Non Current Student","Current Employee","vinodks","vinodks",null,"URGENT - Emails Lost"]
[962251,13304450,599,"Help Desk::Service Center","Help Desk","2009-07-23","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-20","blang","2009-07-28",595,"2009-07-20","2009-07-23","2009-07-20",0,0,3,3,null,null,900007202,null,926777734,"cgresham","Gresham","Chris",242800,"Information Services & Technology","N42-140J",6172534229,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","castelletto@dmsa.unipd.it","N/A",null,"viruses on sony viao"]
[962276,13255344,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-20","fbaars","2009-07-28",595,"2009-07-21","2009-07-28",null,7,1,8,null,518,null,900048884,"Certificates",900051284,"tomp","Peacock","Thomas",65000,"Mechanical Engineering","1-310D",6172580736,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","tomp","tomp","Mechanical Engineering","Cookies problem, obtaining a certificate"]
[962355,13257488,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-20","fbaars","2009-08-03",595,"2009-07-20","2009-08-03",null,13,0,14,null,"Owner",3110323,925036453,10,922458730,"inyoung","Maeng","Inyoung",15,"Management","ASHDOWN NW35-1074",null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","inyoung","inyoung","Management","no need for dhcp bootstrap?"]
[962375,13257785,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-20","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-20",null,"2009-07-20",0,0,0,0,0,"2009-07-20","boojum","2009-07-20",1391,"2009-07-20","2009-07-20",null,0,0,0,null,"Status","open",900045069,"resolved",900048804,"chuckk","King","Charles",242800,"Information Services & Technology","E19-630",6172538375,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","chuckk","chuckk","Information Services & Technology","Request for ddm list from user chuckk"]
[962431,13272348,596,"Help Desk::Backup","Help Desk","2009-07-21","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-04",0,0,0,0,0,"2009-07-20","robinb","2009-08-04",595,"2009-07-21","2009-08-04","2009-07-20",13,1,15,15,"Status","open",900015064,"stalled",981724991,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","E60-206",6174522146,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","jschuler","jschuler","Lemelson/MIT Program","Check lmit-josh for backups on G"]
[962473,13258379,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-20","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-20","jeff2012","2009-07-20",595,"2009-07-20","2009-07-20",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","seanj","seanj",null,"Requesting MIT ID number"]
[962520,13259631,601,"Help Desk::Mobile Devices","Help Desk","2009-07-20","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"irishman","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,10,"2009-07-20","irishman","2009-07-20",595,"2009-07-20","2009-07-20","2009-07-20",0,0,0,0,"Status","open",929085811,"resolved",997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"irishman","Sullivan, Matthew","Sullivan","Matthew",242800,"Information Services & Technology","N42-250J",6172536445,"Current Student","Current Employee","ahorn","ahorn","Sloan School of Management","Activation Password for Katherine Gamic"]
[962556,13260032,599,"Help Desk::Service Center","Help Desk","2009-07-20","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-20","mvan","2009-07-28",595,"2009-07-20","2009-07-20","2009-07-20",0,0,8,8,"Owner",501969,922591830,10,922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"thorn","Thorn, Matthias","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"Current Employee","Current Employee","cwalters","cwalters","Mechanical Engineering","hard drive problems"]
[962569,13260000,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-20","EmailRecord","AutoReply: Re: [Mailman] cp-bulletin  [help.mit.edu #962588]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-20",null,null,null,"2009-07-20",0,0,0,0,0,"2009-07-20","boojum","2009-07-20",1391,"2009-07-20","2009-07-20",null,0,0,0,null,null,null,"N/A",null,900007165,"crimbite","Vossmer","Cheryl",492900,"Campus Police","W89-225",6172539755,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"crimbite","crimbite","Campus Police","[Mailman] cp-bulletin"]
[962608,13260712,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-20","EmailRecord","Help removing alum from mailing list  [help.mit.edu #962608]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-20","boojum","2009-08-03",1391,"2009-07-20","2009-07-27",null,9,0,14,null,null,null,"N/A",null,991479643,"tssmith","Smith","Tynan",6,"Electrical Eng & Computer Sci",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"tssmith","tssmith","Electrical Eng & Computer Sci","Help removing alum from mailing list"]
[962659,13261003,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-20","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-20","boojum","2009-07-21",1391,"2009-07-20","2009-07-20",null,0,0,1,null,"Status","new","N/A","open",900030034,"babi","Mitra","Amitava",447100,"Educational Innovation and Technology","NE48-3011",6172532385,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"babi","babi","Educational Innovation and Technology","Wiki request for OEITDocs from babi"]
[962720,13274565,596,"Help Desk::Backup","Help Desk","2009-07-21","EmailRecord","Form submission from: TSM Backup: Delete No Longer Needed Backups  [help.mit.edu #962720]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-20","robinb","2009-07-21",595,"2009-07-21","2009-07-21","2009-07-20",0,1,1,1,null,null,"N/A",null,975003488,"sluka","Lukachko","Stephen",16,"Aeronautics and Astronautics","31-216",2531889,"N/A",null,null,null,null,null,null,null,"Current Student",null,"sluka","sluka","Aeronautics and Astronautics","Form submission from: TSM Backup: Delete No Longer Needed Backups"]
[962792,13264067,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-21","EmailRecord","Failure to obtain a personal certificate  [help.mit.edu #962792]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-21","fbaars","2009-08-03",595,"2009-07-21","2009-08-03",null,13,0,13,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"vladp72@hotmail.com","N/A",null,"Failure to obtain a personal certificate"]
[963012,13265287,596,"Help Desk::Backup","Help Desk","2009-07-21","Set",null,"Queue changed from Help Desk::Service Center to Help Desk::Backup","resolved","resolved",0,"Nobody","2009-08-05",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-21","robinb","2009-08-05",599,"2009-07-21","2009-08-05","2009-07-21",15,0,15,15,"Queue",599,952926550,596,952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","hardsog","hardsog","Chemical Engineering","tsm on windows error: network resource you are trying to use is unavailable"]
[963037,13265745,599,"Help Desk::Service Center","Help Desk","2009-07-21","CustomField",null,"Next step value added","open","open",0,"Nobody","2009-07-27",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-21","abdenna","2009-07-27",599,"2009-07-21","2009-07-24",null,1,0,3,null,560,null,900008280,"Try another adapter",900008280,"legand","Egan","Lawrence",242800,"Information Services & Technology","N42-132",6172530762,"legand","Egan, Lawrence W","Egan","Lawrence",242800,"Information Services & Technology","N42-132",6172530762,"Current Employee","Current Employee","abdenna","abdenna","VP Information Services & Technology","Machine will not start with the Power adapter"]
[963069,13265544,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-21","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-21","kwitt","2009-07-21",595,"2009-07-21","2009-07-21",null,0,0,0,null,"Status","new","N/A","open",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"petey","petey","Admissions Office","Can't get into sapwebss"]
[963144,13266545,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-21","AddWatcher",null,"Requestor kmandal added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-21","brel","2009-07-21",595,"2009-07-21","2009-07-21",null,0,0,0,null,"Requestor",null,924359957,913976,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","kmandal","kmandal",null,"mail - near quota"]
[963174,13414445,1391,"Help Desk::Accounts","User Accounts Queue","2009-08-03","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-21","jmorzins","2009-08-03",595,"2009-07-21","2009-08-03","2009-07-21",10,0,13,13,null,null,958681370,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Student","Current Employee","rarnaout@gmail.com","N/A",null,"Broad - MIT account no longer working"]
[963237,13337806,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-21","fbaars","2009-07-29",595,"2009-07-21","2009-07-29",null,6,0,8,null,"Status","open",900048884,"stalled",927603831,"sof","O'Flanagan","Sinead",121000,"Sloan School of Management","E53-334",6172535703,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","sof","sof","Sloan School of Management","Re: Time to Renew: Secure Web Services require MIT personal  certificates"]
[963262,13271999,1551,"Help Desk::Athena","Athena Consulting","2009-07-21","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-21",null,"2009-07-21",null,"2009-07-21",0,0,0,0,0,"2009-07-21","danjared","2009-07-21",595,"2009-07-21","2009-07-21","2009-07-21",0,0,0,0,null,null,984081662,null,926917128,"akirmani","Kirmani","Ahmed","MAS","Prog in Media Arts Sciences","E15-320P",3242429,"danjared","Dominguez, Daniel Jared","Dominguez","Daniel",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","akirmani","akirmani","Prog in Media Arts Sciences","[istweb] Maya 2009 License"]
[963340,13269564,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-21","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-21","boojum","2009-07-21",1391,"2009-07-21","2009-07-21",null,0,0,0,null,"Status","open",900045069,"resolved",900052363,"seawell","Seawell","James",93600,"Literature Section","14N-430",6172533521,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","seawell","seawell","Literature Section","please delete mailing list"]
[963359,13269666,596,"Help Desk::Backup","Help Desk","2009-07-21","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Backup","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-21","robinb","2009-07-21",595,"2009-07-21","2009-07-21","2009-07-21",0,0,0,0,"Queue",595,900048884,596,978336379,"rspeer","Speer","Robert",6,"Electrical Eng & Computer Sci",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","rspeer","rspeer","Electrical Eng & Computer Sci","Form submission from: TSM Backup: Change Owner or Machine Name"]
[963395,13272745,34,"Edtech::Stellar","Stellar Support","2009-07-21","Correspond",null,"Correspondence added","resolved","resolved",0,"carlyn","2009-08-04",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-21","gpeltecu","2009-08-11",34,"2009-07-21","2009-08-11",null,0,0,21,null,null,null,929564446,null,900059325,"rsikkema","Sikkema","Robert",271100,"AMPS-Libraries","35-308",6172530901,"carlyn","Jorgensen, Carlyn","Jorgensen","Carlyn",null,null,null,null,"Current Employee","Moira Account","rsikkema","rsikkema","AMPS-Libraries","a request for a test Stellar site"]
[963475,13272539,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-21","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-21","jeff2012","2009-07-24",595,"2009-07-21","2009-07-24",null,0,0,3,null,517,null,984362807,"PC",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","rrichard","rrichard","Global Education & Career Developmnt Ctr","Outlook 2007 - auto configure failure"]
[963519,13273582,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-21","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-21",null,"2009-07-21",null,"2009-07-21",0,0,0,0,0,"2009-07-21","boojum","2009-07-29",2454,"2009-07-21","2009-07-21","2009-07-21",0,0,0,0,"Status","open",900045069,"stalled",927021142,"rlateva","Lateva-Demirev","Rayna",404200,"Office of Major Agreements","12-090",6172535990,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","rlateva","rlateva","Office of Major Agreements","setting up a Mail Accouns"]
[963537,13273991,34,"Edtech::Stellar","Stellar Support","2009-07-21","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"gpeltecu","2009-08-04",null,null,null,"2009-08-04",0,0,0,0,0,"2009-07-21","gpeltecu","2009-08-04",595,"2009-07-21","2009-08-04","2009-07-21",0,0,14,14,"Status","open",900045937,"new",922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","mura","mura","Educational Innovation and Technology","wants to know how to add \"Opinio\" poll to stellar site"]
[963565,13281192,599,"Help Desk::Service Center","Help Desk","2009-07-22","CustomField",null,"Hardware Repair Status value added","stalled","waiting",0,"Nobody","2009-07-23",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-21","jronald","2009-08-07",599,"2009-07-21","2009-07-22",null,17,0,1,null,3683,null,923216596,"Waiting for Reply from Client",900052364,"bbrids","Brids","William",242800,"Information Services & Technology","N42",6172538481,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","atrimble","atrimble","Mechanical Engineering","USB port stopped working on T42p"]
[963630,13275993,597,"Help Desk::Business Help","Help Desk","2009-07-21","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-21",0,0,0,0,0,"2009-07-21","ruadh","2009-07-21",595,"2009-07-21","2009-07-21","2009-07-21",0,0,0,0,"Owner",10,987270775,47187,"N/A","N/A",null,null,null,null,null,null,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,null,"Current Employee","diannacowern@mac.com","N/A",null,"sapweb personal information"]
[963637,13273876,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-21","Create","Mailing List for Wall Street Journal Club","Ticket created","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-21","boojum","2009-07-28",1391,"2009-07-21","2009-07-21",null,6,0,7,null,null,null,929741753,null,929741753,"lianglc","Liang","Li","CDO","Computation for Des & Optmiz","550 MEMORIAL DR  APT 24C-3",2251240,"lianglc","Liang, Li","Liang","Li","CDO","Computation for Des & Optmiz","550 MEMORIAL DR  APT 24C-3",2251240,"Current Student","Current Student","lianglc","lianglc","Computation for Des & Optmiz","Mailing List for Wall Street Journal Club"]
[963733,13275471,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-21","AddLink",null,"Membership in ticket #963390 added","resolved","resolved",0,"Nobody","2009-07-21",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-21","jmorzins","2009-08-03",1391,"2009-07-21","2009-08-03",null,9,0,13,null,"MemberOf",null,900045069,"fsck.com-rt://help.mit.edu/ticket/963390","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","byongsoo@gmail.com","N/A",null,"pkim182: acct access pls? (Broad)"]
[963750,13275670,599,"Help Desk::Service Center","Help Desk","2009-07-21","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-21","katelind","2009-07-24",595,"2009-07-21","2009-07-24","2009-07-21",1,0,3,3,"Owner",19981,900015064,10,900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","konak","konak","Electrical Eng & Computer Sci","Display does not work."]
[963884,13285110,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-22","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-21","boojum","2009-07-24",1391,"2009-07-22","2009-07-24",null,1,1,3,null,"Status","open",900045069,"stalled",927972181,"mmaloof","Maloof","Marie",159300,"Picower Institute for Learning & Memory","46-5235",6174522254,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","mmaloof","mmaloof","Picower Institute for Learning & Memory","Request for loislab list from user mmaloof"]
[963991,13281825,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-22","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","boojum","2009-07-22",1391,"2009-07-22","2009-07-22",null,0,0,0,null,"Status","open",900045069,"resolved",929218593,"ritachao","Chao","Yu-Ying",null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Non Current Student","Current Employee","ritachao","ritachao",null,"please forward my MIT mail to a personal e-mail"]
[964128,13297154,599,"Help Desk::Service Center","Help Desk","2009-07-23","Take",null,"Taken","open","open",0,"Nobody","2009-08-06",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-22","aha","2009-08-10",595,"2009-07-22","2009-07-30","2009-07-22",5,0,8,8,"Owner",10,923337472,2540279,985866844,"aha","Amsterdam","Adam",402000,"Koch Inst - Integrative Cancer Research","E17-336",6172530609,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","aha","aha","Koch Inst - Integrative Cancer Research","power on a G4 desktop"]
[964208,13299463,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-23","Correspond",null,"Correspondence added","open","open",0,"Nobody","2009-07-23",null,null,null,null,0,0,0,0,0,"2009-07-22","root","2009-07-25",1391,"2009-07-22",null,null,2,0,null,null,null,null,900045069,null,900052363,"seawell","Seawell","James",93600,"Literature Section","14N-430",6172533521,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","seawell","seawell","Literature Section","student's Athena account? (owa v webmail)"]
[964247,13288523,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-22","rmperez","2009-07-24",595,"2009-07-22","2009-07-24",null,0,0,2,null,"Status","open",997782077,"stalled",900008332,"byg","Gilligan","Barbara",409000,"Human Resources","E19-215",6172536065,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Employee","Current Student","byg","byg","Human Resources","w92expo3.exchange down?"]
[964299,13283629,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-22",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","doczi","2009-07-22",595,"2009-07-22","2009-07-22",null,0,0,0,null,null,null,926717795,null,923859306,"yishihar","Ishihara","Yuri",null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Non Current Student","Current Employee","yishihar","yishihar",null,"computer virus?"]
[964314,13282895,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","doczi","2009-07-22",595,"2009-07-22","2009-07-22",null,0,0,0,null,517,null,926717795,"PC",926717795,"doczi","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","monaghan","monaghan","Mechanical Engineering","ethernet connection stopped workin"]
[964374,13283546,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","Correspond",null,"Correspondence added","resolved","resolved",0,"peloquin",null,null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","peloquin","2009-07-22",595,"2009-07-22","2009-07-22",null,0,0,0,null,null,null,926962740,null,926962740,"peloquin","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"peloquin","Peloquin, Stuart","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"Current Employee","Current Employee","thorburn","thorburn","Literature Section","Can't connect to internet at home"]
[964410,13285309,597,"Help Desk::Business Help","Help Desk","2009-07-22","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-22",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-22","lmrobin","2009-07-23",597,"2009-07-22","2009-07-22",null,0,0,1,null,"Status","stalled","N/A","open",900043453,"pbrenton","Brenton","Peter",68000,"Nuclear Science and Engineering","24-124",6172533185,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"pbrenton","pbrenton","Nuclear Science and Engineering","Conflicting Reports"]
[964464,13286772,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-22","EmailRecord","jharju exchange  [help.mit.edu #964464]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-22",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","boojum","2009-07-22",1391,"2009-07-22","2009-07-22",null,0,0,0,null,null,null,"N/A",null,925024838,"sharper","Harper","Stephen",121000,"Sloan School of Management","E52-015",6172534486,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"sharper","sharper","Sloan School of Management","jharju exchange"]
[964473,13299348,599,"Help Desk::Service Center","Help Desk","2009-07-23","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-22","katelind","2009-07-23",599,"2009-07-22","2009-07-23",null,0,0,1,null,"Status","new","N/A","open",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"brik","brik","Mechanical Engineering","Computer flashes a blue screen at loadup and restarts"]
[964527,13285521,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","EmailRecord","AutoReply: Tuition Assistance help  [help.mit.edu #964527]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-22",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","ruadh","2009-07-22",595,"2009-07-22","2009-07-22",null,0,0,0,null,null,null,"N/A",null,900049594,"categal","Gallivan","Catherine",271000,"Libraries",1.3999999999999999E-108,6172537389,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"categal","categal","Libraries","Tuition Assistance help"]
[964611,13302546,596,"Help Desk::Backup","Help Desk","2009-07-23","Correspond","Re: TSM  [help.mit.edu #964611]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-22","robinb","2009-07-24",595,"2009-07-23","2009-07-24","2009-07-22",0,1,2,2,null,null,900050938,null,900050938,"maier","Maier","Michael",65000,"Mechanical Engineering","3-455G",6174522290,"maier","Maier, Michael M","Maier","Michael",65000,"Mechanical Engineering","3-455G",6174522290,"Current Employee","Current Employee","maier","maier","Mechanical Engineering","TSM"]
[964611,13286821,596,"Help Desk::Backup","Help Desk","2009-07-22","Create","TSM","Ticket created","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-22","robinb","2009-07-24",595,"2009-07-23","2009-07-24","2009-07-22",0,1,2,2,null,null,900050938,null,900050938,"maier","Maier","Michael",65000,"Mechanical Engineering","3-455G",6174522290,"maier","Maier, Michael M","Maier","Michael",65000,"Mechanical Engineering","3-455G",6174522290,"Current Employee","Current Employee","maier","maier","Mechanical Engineering","TSM"]
[964681,13290026,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","Correspond","Re: email account not receiving email  [help.mit.edu #964681]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-22",null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","rmperez","2009-07-22",595,"2009-07-22","2009-07-22",null,0,0,0,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"cr2363@columbia.edu","N/A",null,"email account not receiving email"]
[964706,13288785,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","dtemp","2009-07-22",595,"2009-07-22","2009-07-22",null,0,0,0,null,517,null,992728830,"PC",992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","gwmartin","gwmartin",null,"Trouble purchasing in ecat"]
[964836,13290253,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-22","AddWatcher",null,"Requestor jinjoo added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-22",0,0,0,0,0,"2009-07-22","markness","2009-07-22",595,"2009-07-22","2009-07-22",null,0,0,0,null,"Requestor",null,900040002,4165147,900040002,"markness","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"markness","Ness, Mark W","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"Current Employee","Current Employee","jinjoo","jinjoo",null,"Gave incoming student guidelines on installing Certificate"]
[964853,13349959,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-28","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-22","boojum","2009-07-28",1391,"2009-07-22","2009-07-22",null,2,0,6,null,"Status","open",900045069,"resolved","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","dariamichelle@yahoo.com","N/A",null,"email set up"]
[964937,13299236,602,"Help Desk::Presales","Help Desk","2009-07-23","Take",null,"Taken","resolved","resolved",0,"cgresham","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-22","cgresham","2009-07-24",595,"2009-07-22","2009-07-23","2009-07-22",0,0,2,2,"Owner",10,900007202,2723,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Student","Current Employee","hjgreene","hjgreene",null,"Latitude 6400 - why specific configuration?"]
[965014,13298050,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Correspond",null,"Correspondence added","resolved","resolved",64,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-22","fbaars","2009-07-23",595,"2009-07-23","2009-07-23",null,0,1,1,null,null,null,900048884,null,"N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","jonesb@MIT.EDU","N/A",null,"64-bit windows"]
[965062,13302122,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-22","rmperez","2009-07-23",595,"2009-07-23","2009-07-23",null,0,1,1,null,"Status","resolved","N/A","open",900049488,"blairk","Blair","Kim",61000,"Aeronautics and Astronautics","17-104",7812666375,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"blairk","blairk","Aeronautics and Astronautics","Fetch error"]
[965272,13309537,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","fbaars","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,"Owner",10,992728830,504465,920428396,"lavanya","Marla","Lavanya",1,"Civil and Environmental Eng","1-235",2580699,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","lavanya","lavanya","Civil and Environmental Eng","MIT Webmail messages have disappeared"]
[965283,13298410,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody",null,null,"2009-07-23",null,"2009-07-24",0,0,0,0,0,"2009-07-23","doczi","2009-07-24",595,"2009-07-23","2009-07-24",null,0,0,1,null,"Status","open",900053523,"new","N/A","N/A",null,null,null,null,null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,null,"Current Employee","kokey@mit.edu","N/A",null,"Email not working"]
[965332,13308445,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","EmailRecord","E-Mail Server , PO11.mit.edu   [help.mit.edu #965332]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-23",null,"2009-07-23",null,"2009-07-23",0,0,0,0,0,"2009-07-23","dtemp","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,null,null,"N/A",null,900028092,"phils","Thompson","Philip",35000,"Urban Studies & Planning","9-520",6172533535,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ahwill","ahwill","Architecture","E-Mail Server , PO11.mit.edu"]
[965341,13296993,1371,"Help Desk::Trends","Trends and ticket sets the HD is monitoring","2009-07-23","AddLink",null,"Member ticket #965327 added","new","new",0,"Nobody",null,null,null,null,null,0,0,0,0,0,"2009-07-23","doczi","2009-07-24",595,null,null,"2009-07-23",0,null,null,null,"HasMember",null,926717795,"fsck.com-rt://help.mit.edu/ticket/965327",926717795,"doczi","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","doczi","doczi","Information Services & Technology","IMAP Email outage SAN problem 7/23/2009"]
[965345,13296134,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-23","fbaars","2009-07-24",595,"2009-07-23","2009-07-24",null,0,0,1,null,"Status","new","N/A","open",900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mca","mca","Information Services & Technology","Cannot check mail, PO11.mit.edu"]
[965386,13308757,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","dtemp","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,"Owner",504465,992728830,10,928998576,"lingaraj","Lingaraju Gondichatnahalli","Manjappa",null,null,null,null,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Non Current Employee","Current Student","lingaraj","lingaraj",null,"No messages in the Inbox."]
[965448,13297680,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","doczi","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,517,null,926717795,"PC",926717795,"doczi","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,"Current Employee","Current Employee","ginad","ginad","MIT Press","unable to get certificates in IE8"]
[965491,13299374,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-23","fbaars","2009-07-24",595,"2009-07-23","2009-07-23",null,0,0,1,null,null,null,924359957,null,924359957,"brel","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"brel","Hutton-Okpalaeke, Brel N.","Hutton-Okpalaeke","Brel",2,"Mechanical Engineering","EAST CAMPUS # WA204",2256249,"Current Student","Current Student","tendler","tendler","Urban Studies & Planning","email out, help on Windows power options and backgrounds"]
[965531,13299003,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-23","Create","please forward athena e-mail","Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","boojum","2009-07-23",1391,"2009-07-23","2009-07-23",null,0,0,0,null,null,null,900040987,null,900040987,"tedequi","Equi","Edward",170000,"Leaders for Global Operations Program","E40-315",6173244034,"tedequi","Equi, Edward R","Equi","Edward",170000,"Leaders for Global Operations Program","E40-315",6173244034,"Current Employee","Current Employee","tedequi","tedequi","Leaders for Global Operations Program","please forward athena e-mail"]
[965554,13320190,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-24",null,"2009-07-24",null,"2009-07-24",0,0,0,0,0,"2009-07-23","jwl","2009-07-24",595,"2009-07-23","2009-07-24",null,0,0,1,null,"Status","new","N/A","open",900015064,"robinb","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"darcy","darcy","Libraries","Mail from AOL not getting to webmaster@libraries.mit.edu (not @mit.edu)"]
[965596,13300017,596,"Help Desk::Backup","Help Desk","2009-07-23","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","aibarton","2009-07-23",595,"2009-07-23","2009-07-23","2009-07-23",0,0,0,0,"Status","new","N/A","open",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mbmattes","mbmattes","Architecture","TSM: Password reset"]
[965698,13301630,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","AddLink",null,"Membership in ticket #965341 added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-23","doczi","2009-07-24",599,"2009-07-23","2009-07-24","2009-07-23",0,0,1,1,"MemberOf",null,952926550,"fsck.com-rt://help.mit.edu/ticket/965341",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","bethamar","bethamar","Aeronautics and Astronautics","email servers down; client on po11"]
[965725,13308381,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","EmailRecord","FW:   [help.mit.edu #965725]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","ruadh","2009-07-23",552,"2009-07-23","2009-07-23","2009-07-23",0,0,0,0,null,null,"N/A",null,926168832,"s_nichol","Nicholson","Sean",242800,"Information Services & Technology","W92-114",6177155169,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"s_nichol","s_nichol","Information Services & Technology","FW:"]
[965742,13308806,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","dtemp","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,"Owner",10,992728830,504465,922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Employee","Current Student","eliad","eliad",null,"not receiving IMAP email, PO11 user"]
[965761,13302656,599,"Help Desk::Service Center","Help Desk","2009-07-23","CustomField",null,"Model value added","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-23","aswift","2009-07-27",599,"2009-07-23","2009-07-27",null,4,0,4,null,537,null,952926550,"Latitude D820",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","edd_d","edd_d","Physics","dell latitude d820 headphone jack not working"]
[965807,13471747,599,"Help Desk::Service Center","Help Desk","2009-08-06","CustomField",null,"Hardware Repair Status value deleted","stalled","waiting",0,"Nobody","2009-07-27",null,null,null,null,0,0,0,0,0,"2009-07-23","edd_d","2009-08-06",595,"2009-07-23",null,"2009-07-23",3,0,null,null,3683,"Waiting for Delivery",952926550,null,922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Employee","Current Student","flavia","flavia","MIT-Portugal Program","G5 not booting, needs to be picked up"]
[965807,13337625,599,"Help Desk::Service Center","Help Desk","2009-07-27","Take",null,"Taken","stalled","waiting",0,"Nobody","2009-07-27",null,null,null,null,0,0,0,0,0,"2009-07-23","edd_d","2009-08-06",595,"2009-07-23",null,"2009-07-23",3,0,null,null,"Owner",10,922924017,2757245,922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","flavia","flavia","MIT-Portugal Program","G5 not booting, needs to be picked up"]
[965827,13308795,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","ruadh","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,"Status","open",987270775,"resolved",926777734,"cgresham","Gresham","Chris",242800,"Information Services & Technology","N42-140J",6172534229,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"Current Employee","Current Employee","mwhelan","mwhelan","Housing","certificate installation help needed"]
[965869,13304730,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","AddLink",null,"Membership in ticket #965341 added","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","dtemp","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,"MemberOf",null,997782077,"fsck.com-rt://help.mit.edu/ticket/965341",997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Student","Current Student","amomura","amomura","Legatum Center for Dev Entrepreneurship","Email updates"]
[965908,13369959,597,"Help Desk::Business Help","Help Desk","2009-07-29","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-23","lmrobin","2009-07-31",595,"2009-07-23","2009-07-23","2009-07-28",0,0,6,1,null,null,900053523,null,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Student","Current Employee","arolfe","arolfe","Comp Sci & Artificial Intelligence Lab","SAPweb benefits unavailable"]
[965965,13306928,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-23","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","boojum","2009-07-23",1391,"2009-07-23","2009-07-23",null,0,0,0,null,"Status","open",900045069,"resolved",900004488,"bevkt","Kozol-Tattlebaum","Beverly",68100,"Engineering Systems Division","E40-221G",6172539756,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","bevkt","bevkt","Engineering Systems Division","password"]
[966029,13308780,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","EmailRecord","Re: VPN from Ubuntu  [help.mit.edu #966029]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-23",null,"2009-07-23",null,"2009-07-23",0,0,0,0,0,"2009-07-23","jmorzins","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,null,null,"N/A",null,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"rapa","rapa","Aeronautics and Astronautics","VPN from Ubuntu"]
[966050,13308910,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-23","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-23",null,null,null,"2009-07-23",0,0,0,0,0,"2009-07-23","jmorzins","2009-07-23",595,"2009-07-23","2009-07-23",null,0,0,0,null,"Owner",10,958681370,22559,929631029,"nbagheri","Bagheri","Nada",69200,"Department of Biological Engineering","16-463",6173245671,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","nbagheri","nbagheri","Department of Biological Engineering","exchange account information"]
[966082,13308177,597,"Help Desk::Business Help","Help Desk","2009-07-23","CustomField",null,"Platform value added","stalled","waiting",0,"Nobody","2009-07-23",null,null,null,null,0,0,0,0,0,"2009-07-23","ruadh","2009-07-23",595,"2009-07-23",null,"2009-07-23",2,0,null,null,517,null,925036453,"PC",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","d_allen","d_allen","Sloan School of Management","ZHR_Vacation Tracking"]
[966249,13395283,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-31","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-23","jmorzins","2009-08-03",1391,"2009-07-24","2009-08-03",null,6,1,11,null,"Status","stalled","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"ilya_shl@alum.mit.edu","N/A",null,"backing up files (Broad deactivation)"]
[966279,13310376,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-23","EmailRecord","AutoReply: Wiki request for ewb from rheywood  [help.mit.edu #966279]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-23","boojum","2009-07-24",1391,"2009-07-24","2009-07-24",null,0,1,1,null,null,null,"N/A",null,926285210,"rheywood","Heywood","Rebecca",1,"Civil and Environmental Eng",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"rheywood","rheywood","Civil and Environmental Eng","Wiki request for ewb from rheywood"]
[966321,13310844,597,"Help Desk::Business Help","Help Desk","2009-07-24","Create","Error when attempting to access 'Direct Deposit' link","Ticket created","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-24","lmrobin","2009-07-27",595,"2009-07-24","2009-07-27","2009-07-24",0,0,3,3,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"chiachieh.lee@gmail.com","N/A",null,"Error when attempting to access 'Direct Deposit' link"]
[966571,13313995,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-24","edd_d","2009-07-24",599,"2009-07-24","2009-07-24","2009-07-24",0,0,0,0,539,null,952926550,"Registration",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","chaase","chaase","Biology","register ipod touch to email pictures"]
[966694,13317444,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","Take",null,"Taken","resolved","resolved",0,"Nobody",null,null,"2009-07-24",null,"2009-07-24",0,0,0,0,0,"2009-07-24","thorn","2009-07-24",595,null,"2009-07-24",null,0,null,0,null,"Owner",10,922591830,501969,924108613,"cjet","Espinoza-Toro","Carlos",35000,"Urban Studies & Planning","7-307",6172535746,"thorn","Thorn, Matthias","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"Current Employee","Current Employee","cjet","cjet","Urban Studies & Planning","Fwd: Dangerous Spam? - Fwd: finally :)"]
[966741,13316923,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","CustomField",null,"Software value added","resolved","resolved",0,"cgresham",null,null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-24","cgresham","2009-07-24",595,"2009-07-24","2009-07-24",null,0,0,0,null,518,null,926777734,"Safari",926777734,"cgresham","Gresham","Chris",242800,"Information Services & Technology","N42-140J",6172534229,"cgresham","Gresham, Chris","Gresham","Chris",242800,"Information Services & Technology","N42-140J",6172534229,"Current Employee","Current Employee","mrhalp","mrhalp",null,"problems with DHCP registration - empty cache"]
[966819,13319983,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-24","ruadh","2009-07-24",595,"2009-07-24","2009-07-24",null,0,0,0,null,"Owner",2157152,997782077,10,900028401,"cheryl","Gillespie","Cheryl",33000,"Center for Real Estate","W31-310",6172585673,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Employee","Current Student","cheryl","cheryl","Center for Real Estate","printer cartridges"]
[966885,13319498,1551,"Help Desk::Athena","Athena Consulting","2009-07-24","EmailRecord","AutoReply: License Manager Error -15  [help.mit.edu #966885]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-24",null,"2009-07-24",null,"2009-07-24",0,0,0,0,0,"2009-07-24","danjared","2009-07-24",1551,"2009-07-24","2009-07-24",null,0,0,0,null,null,null,"N/A",null,926678833,"bonners","Bonner","Sara",447100,"Educational Innovation and Technology","NE48-308I",6177155149,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"bonners","bonners","Educational Innovation and Technology","License Manager Error -15"]
[966890,13321966,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-24","dtemp","2009-07-24",595,"2009-07-24","2009-07-24",null,0,0,0,null,"Status","open",992728830,"resolved",920963777,"babu","Muthupandiyan","Babu",null,null,null,null,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Moira Account","Current Student","babu","babu",null,"Seems like a malware attack"]
[966897,13319166,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","CustomField",null,"Method value deleted","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-24","fbaars","2009-07-28",595,"2009-07-24","2009-07-27",null,2,0,4,null,565,"Voice",900036526,null,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"ftilley","Tilley, Frank N","Tilley","Frank",null,null,null,null,"Current Student","Non Current Employee","ftilley","ftilley",null,"Outlook Express isn't authenticating"]
[966991,13321314,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-24","Create","Access for Michelle Ashitomi","Ticket created","resolved","resolved",0,"Nobody","2009-07-24",null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-24","boojum","2009-07-24",1391,"2009-07-24","2009-07-24",null,0,0,0,null,null,null,928176012,null,928176012,"aweinber","Weinberger","Aaron",401000,"Office of the President","5-208",6172535912,"aweinber","Weinberger, Aaron","Weinberger","Aaron",401000,"Office of the President","5-208",6172535912,"Current Employee","Current Employee","aweinber","aweinber","Office of the President","Access for Michelle Ashitomi"]
[967015,13321820,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-24",0,0,0,0,0,"2009-07-24","dtemp","2009-07-24",595,"2009-07-24","2009-07-24",null,0,0,0,null,"Status","open",992728830,"resolved",992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","ferna@med.mit.edu","N/A",null,"Trouble using medical program"]
[967088,13323076,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-24","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,"2009-07-24",null,"2009-07-24",0,0,0,0,0,"2009-07-24","edd_d","2009-07-24",595,"2009-07-24","2009-07-24",null,0,0,0,null,"Status","open",952926550,"resolved",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","jmreilly","jmreilly","Environment, Health & Safety Office","Configuring Blackberry for IMAP"]
[967115,13348947,599,"Help Desk::Service Center","Help Desk","2009-07-28","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-28",null,"2009-07-28",null,"2009-07-28",0,0,0,0,0,"2009-07-24","bbrids","2009-07-29",595,"2009-07-24","2009-07-28","2009-07-24",0,0,4,4,"Status","new","N/A","open",987270775,"ruadh","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mirnas@mit.edu","N/A",null,"strange behavior on laptop"]
[967118,13364128,596,"Help Desk::Backup","Help Desk","2009-07-28","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-08-10",null,null,null,null,0,0,0,0,0,"2009-07-24","jmorzins","2009-08-10",596,"2009-07-28",null,null,7,4,null,null,"Status","new","N/A","open",927542122,"ddujmic","Dujmic","Denis",159900,"Laboratory for Nuclear Science","26-429",6173244084,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"ddujmic","ddujmic","Laboratory for Nuclear Science","Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[967148,13372038,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-24","rmperez","2009-07-29",595,"2009-07-24","2009-07-24",null,0,0,5,null,"Status","open",997782077,"resolved",900023393,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Employee","Current Student","bbrown","bbrown","Division of Comparative Medicine","Emailing large image files"]
[967226,13456097,1551,"Help Desk::Athena","Athena Consulting","2009-08-05","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-27",null,"2009-07-27",null,"2009-08-05",0,0,0,0,0,"2009-07-24","jpaul","2009-08-05",595,"2009-07-27","2009-08-05","2009-07-27",8,3,12,9,"Owner",1159342,958180922,10,920599809,"mc_serra","Serra","Maria Carolina",2,"Mechanical Engineering","ASHDOWN NW35-3029C",null,"jpaul","Paul, Julie","Paul","Julie",10,"Chemical Engineering",null,null,"Current Student","Current Student","mc_serra","mc_serra","Mechanical Engineering","SSL doesn't work on Athena for me"]
[967494,13337973,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Comment",null,"Comments added","resolved","resolved",0,"Nobody",null,null,"2009-07-27",null,"2009-07-27",0,0,0,0,0,"2009-07-26","fbaars","2009-07-27",1391,null,"2009-07-27","2009-07-27",0,null,1,0,null,null,900048884,null,"N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","molly.b.miranda@gmail.com","N/A",null,"microsoft exchange with Outlook problem"]
[967623,13331454,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-26","fbaars","2009-07-28",595,"2009-07-27","2009-07-28",null,0,1,2,null,"Status","open",926717795,"new","N/A","N/A",null,null,null,null,null,null,"doczi","Doczi, Jozsef","Doczi","Jozsef",242800,"Information Services & Technology","N42-140",6172535096,null,"Current Employee","ccc@MIT.EDU","N/A",null,"Unable to access e-mail via web, also; 3down indicates no problem."]
[967881,13332047,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-27","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Accounts","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","boojum","2009-07-27",595,"2009-07-27","2009-07-27","2009-07-27",0,0,0,0,"Queue",595,925327995,1391,925327995,"jchen123","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"jchen123","Chen, Jeff Z.","Chen","Jeff",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","gjsupran","gjsupran",null,"gjsupran forward mail request"]
[967965,13339108,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","fbaars","2009-07-27",595,"2009-07-27","2009-07-27",null,0,0,0,null,"Owner",10,900048884,1797,925793892,"ramih","Hagege","Rami",68700,"Lab for Information & Decision Systems","32-D558",null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","ramih","ramih","Lab for Information & Decision Systems","Question about junk emails"]
[968025,13446367,599,"Help Desk::Service Center","Help Desk","2009-08-04","Correspond","Re: Apple pickup request - Constant Kernel Panic  [help.mit.edu #968025]","Correspondence added","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-27","jronald","2009-08-11",599,"2009-07-28","2009-08-11",null,6,1,15,null,null,null,900056175,null,900056175,"jdevito","DeVito","Joseph",441900,"DUE Desktop Support","12-102",6172539817,"jdevito","DeVito, Joseph A","DeVito","Joseph",441900,"DUE Desktop Support","12-102",6172539817,"Current Employee","Current Employee","jdevito","jdevito","DUE Desktop Support","Apple pickup request - Constant Kernel Panic"]
[968080,13370397,599,"Help Desk::Service Center","Help Desk","2009-07-29","Correspond","Re: Broken Keyboard  [help.mit.edu #968080]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-27","katelind","2009-07-29",595,"2009-07-27","2009-07-29","2009-07-27",0,0,2,2,null,null,923130323,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"kempc","Kemp, Christopher","Kemp","Christopher",63000,"Civil and Environmental Engineering","1-163",6172535197,"Current Student","Current Employee","kempc","kempc","Civil and Environmental Engineering","Broken Keyboard"]
[968124,13336193,597,"Help Desk::Business Help","Help Desk","2009-07-27","EmailRecord","data warehouse access  [help.mit.edu #968124]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-27","lmrobin","2009-07-29",595,"2009-07-27","2009-07-29","2009-07-27",1,0,2,2,null,null,"N/A",null,900009528,"myoung","Young","Mary",39000,"Media Laboratory","E15-226",6172532788,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"myoung","myoung","Media Laboratory","data warehouse access, SQLNet not successfully loaded"]
[968173,13335507,599,"Help Desk::Service Center","Help Desk","2009-07-27","Status",null,"Status changed from 'new' to 'resolved'","resolved","resolved",null,"Nobody",null,null,"2009-07-27",null,"2009-07-27",0,0,0,0,0,"2009-07-27","aswift","2009-07-27",599,null,"2009-07-27",null,0,null,0,null,"Status","new",923216596,"resolved",923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","N/A","N/A"]
[968216,13336189,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Create","My emial says I  do not have any messages...as of lst friday I had about 88 messages iat this address","Ticket created","resolved","resolved",0,"Nobody",null,null,"2009-07-27",null,"2009-07-27",0,0,0,0,0,"2009-07-27","mresnick","2009-07-27",595,null,"2009-07-27",null,0,null,0,null,null,null,900008318,null,900008318,"connelly","Connelly","Laurence",null,null,null,null,"connelly","Connelly, Laurence J","Connelly","Laurence",null,null,null,null,"Non Current Employee","Non Current Employee","connelly","connelly",null,"My emial says I  do not have any messages...as of lst friday I had about 88 messages iat this address"]
[968270,13393023,599,"Help Desk::Service Center","Help Desk","2009-07-30","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-27","aswift","2009-07-30",599,"2009-07-27","2009-07-30",null,3,0,3,null,"Owner",1718930,923216596,10,923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jbelbin","jbelbin","Chemical Engineering","Keyboard Issue on D630"]
[968279,13339037,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Steal",null,"Stolen from aibarton","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-27","thorn","2009-07-28",595,"2009-07-27","2009-07-27",null,0,0,1,null,"Owner",501987,924102980,3030401,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Employee","Current Student","eslau","eslau","Nuclear Reactor Laboratory","Unable to remove email from inbox"]
[968282,13376150,599,"Help Desk::Service Center","Help Desk","2009-07-29","Take",null,"Taken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-27","legand","2009-08-03",599,"2009-07-27","2009-08-03",null,6,0,7,null,"Owner",10,923216596,1718930,923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jbelbin","jbelbin","Chemical Engineering","D630C with a systemboard failure"]
[968312,13337845,1551,"Help Desk::Athena","Athena Consulting","2009-07-27","Comment",null,"Comments added","resolved","resolved",0,"Nobody","2009-07-27",null,"2009-07-27",null,"2009-07-27",0,1,0,0,0,"2009-07-27","danjared","2009-07-27",1551,"2009-07-27","2009-07-27",null,0,0,0,null,null,null,962895802,null,962895802,"ahailes","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"ahailes","Hailes, Amy Jessica","Hailes","Amy",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","rogerke","rogerke","Economics","trouble printing to thesis printer"]
[968339,13338649,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-27","Correspond","RE: error message in setting up mailing list  [help.mit.edu #968339]","Correspondence added","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","jmorzins","2009-07-27",595,"2009-07-27","2009-07-27","2009-07-27",0,0,0,0,null,null,900023899,null,900023899,"jstein","Stein","Judith",409000,"Human Resources","E19-235L",6172589662,"jstein","Stein, Judith","Stein","Judith",409000,"Human Resources","E19-235L",6172589662,"Current Employee","Current Employee","jstein","jstein","Human Resources","error message in setting up mailing list"]
[968374,13338864,596,"Help Desk::Backup","Help Desk","2009-07-27","EmailRecord","TSM account charge changes  [help.mit.edu #968374]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-28",null,"2009-07-27",null,"2009-07-28",0,0,0,0,0,"2009-07-27","blang","2009-07-28",595,"2009-07-27","2009-07-28","2009-07-27",0,0,1,1,null,null,"N/A",null,926962740,"peloquin","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mariam","mariam","School of Engineering","TSM account charge changes"]
[968486,13340429,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","CustomField",null,"OS Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","dtemp","2009-07-27",595,"2009-07-27","2009-07-27",null,0,0,0,null,538,null,992728830,"Ubuntu",992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","rodi","rodi","Earth, Atmospheric &  Planetary Sciences","Trouble getting new cert"]
[968495,13344523,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-27",null,"2009-07-27",null,"2009-07-28",0,0,0,0,0,"2009-07-27","jmorzins","2009-07-30",595,"2009-07-27","2009-07-28",null,0,0,1,null,null,null,900017591,null,900040930,"hrose","Rose","Helen",410060,"Office of Development Services","W98-303",6172580325,"jwl","Larrabee, Joanne W","Larrabee","Joanne",242800,"Information Services & Technology","N42-140",6172538422,"Current Employee","Current Employee","hrose","hrose","Office of Development Services","user with corrupted INBOX, po10.mit.edu"]
[968515,13368839,599,"Help Desk::Service Center","Help Desk","2009-07-29","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-27","aswift","2009-07-30",599,"2009-07-27","2009-07-29",null,1,0,3,null,"Owner",2757245,922924017,10,922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","dgreaves","dgreaves","Office of Insurance","Dell  755 failed HD"]
[968560,13341318,599,"Help Desk::Service Center","Help Desk","2009-07-27","CustomField",null,"Manufacturer value added","resolved","resolved",0,"Nobody","2009-08-07",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-27","katelind","2009-08-07",595,"2009-07-27","2009-08-04","2009-07-27",6,0,11,11,597,null,924102980,"Apple",924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","khkim","khkim","Prog in Media Arts Sciences","Possible HD failure in Macbook"]
[968593,13342350,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","CustomField",null,"OS Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","mvan","2009-07-27",595,"2009-07-27","2009-07-27",null,0,0,0,null,538,null,900017628,10.4,900017628,"mvan","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","eharris","eharris","Music and Theater Arts Section","create zip archive for mailing"]
[968647,13378788,596,"Help Desk::Backup","Help Desk","2009-07-29","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-27","blang","2009-07-29",596,"2009-07-29","2009-07-29",null,0,2,2,null,null,null,900007202,null,900007702,"glt","Tucker","Gregory",39000,"Media Laboratory","E15-236",6172530644,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","glt","glt","Media Laboratory","Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[968739,13343690,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","jeff2012","2009-07-27",595,"2009-07-27","2009-07-27",null,0,0,0,null,null,null,925036453,null,925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","barrasso","barrasso",null,"Outlook not receiving all mail recently"]
[968768,13344043,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","AddWatcher",null,"Requestor jbelbin added","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","mresnick","2009-07-27",595,"2009-07-27","2009-07-27",null,0,0,0,null,"Requestor",null,924102980,9727,924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","jbelbin","jbelbin","Chemical Engineering","IE8 eCAT XSS Filter"]
[968796,13447524,599,"Help Desk::Service Center","Help Desk","2009-08-04","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-05",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-27","katelind","2009-08-07",599,"2009-07-27","2009-08-07",null,7,0,11,null,"Status","open",922924017,"stalled",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","clay","clay","Human Resources","Dell optiplex 745 amber light, loud PSU"]
[968798,13451305,599,"Help Desk::Service Center","Help Desk","2009-08-04","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-04",0,0,0,0,0,"2009-07-27","jronald","2009-08-04",595,"2009-07-29","2009-08-04","2009-07-27",2,2,8,8,"Status","open",922924017,"resolved",900055266,"brandyb","Baker","Brandy",154500,"Brain & Cognitive Sciences","46-2005",6172535742,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","brandyb","brandyb","Brain & Cognitive Sciences","Apple iMac under AdminIT program support requires hardware service"]
[968818,13345661,597,"Help Desk::Business Help","Help Desk","2009-07-27","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-08-10",0,0,0,0,0,"2009-07-27","aibarton","2009-08-10",595,"2009-07-27","2009-08-10","2009-07-27",13,0,14,14,"Status","open",900045937,"stalled",928541059,"tiffanyg","Greaves","Tiffany",62000,"Chemical Engineering","E25-342",6172533413,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","tiffanyg","tiffanyg","Chemical Engineering","Vistor parking request"]
[968839,13345167,599,"Help Desk::Service Center","Help Desk","2009-07-27","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-27","legand","2009-08-11",595,"2009-07-27","2009-08-11","2009-07-27",0,0,15,15,"Status","open",997782077,"new",997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Student","Current Student","martinag","martinag",null,"System crashes"]
[968848,13345438,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-07-30",null,"2009-07-27",null,"2009-07-30",0,0,0,0,0,"2009-07-27","fbaars","2009-07-30",595,"2009-07-27","2009-07-27",null,0,0,3,null,560,"waiting to hear from mark & nist",987270775,"waiting for the client to test & report back",987270775,"ruadh","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"Current Employee","Current Employee","bpolat","bpolat","Chemical Engineering","po10 problems persist"]
[968876,13345594,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","CustomField",null,"Software Version value added","resolved","resolved",0,"bbrids","2009-08-07",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-27","bbrids","2009-08-07",595,"2009-07-27","2009-07-27",null,0,0,11,null,539,null,987270775,"IE",987270775,"ruadh","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"Current Employee","Current Employee","glwilson","glwilson","Electrical Engineering-Computer Science","Move address book from Eudora to Outlook"]
[968889,13378872,596,"Help Desk::Backup","Help Desk","2009-07-29","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-07-29","2009-08-28",null,null,null,0,0,0,0,0,"2009-07-27","blang","2009-07-29",596,"2009-07-29",null,null,2,2,null,null,null,null,900007202,null,900048208,"aed","Downing","Alice",121000,"Sloan School of Management","E52-021",6172521848,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","aed","aed","Sloan School of Management","Form submission from: TSM Backup: Cancel Your TSM Account"]
[968909,13345973,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-27","EmailRecord","chemdraw  [help.mit.edu #968909]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-27",null,null,null,"2009-07-27",0,0,0,0,0,"2009-07-27","ruadh","2009-07-27",595,"2009-07-27","2009-07-27",null,0,0,0,null,null,null,"N/A",null,987270775,"ruadh","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"amritak","amritak","Chemical Engineering","chemdraw"]
[969076,13349088,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-28","fbaars","2009-07-28",595,"2009-07-28","2009-07-28",null,0,0,0,null,"Status","new","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"barbic@MIT.EDU","N/A",null,"fate of my email address after leaving MIT"]
[969184,13349139,597,"Help Desk::Business Help","Help Desk","2009-07-28","EmailRecord","RE: problem  [help.mit.edu #969184]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-28","lmrobin","2009-07-28",597,"2009-07-28","2009-07-28",null,0,0,0,null,null,null,"N/A",null,900006244,"jchute","Chute","Jo-Anne",406800,"Property Office","NE49-4021",6172588448,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jchute","jchute","Property Office","problem with Purchasing Detail table and Financial Detail table"]
[969195,13348954,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"kwitt",null,null,"2009-07-28",null,"2009-07-28",0,0,0,0,0,"2009-07-28","kwitt","2009-07-28",595,"2009-07-28","2009-07-28",null,0,0,0,null,"Status","new","N/A","open",900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"eppling","eppling","Laboratory for Nuclear Science","kerberos password"]
[969310,13350651,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-28","edd_d","2009-07-28",599,"2009-07-28","2009-07-28","2009-07-28",0,0,0,0,539,null,952926550,"Suspicious of Virus",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","sxw2","sxw2","Economics","client suspicious of anti-virus program on computer"]
[969339,13351959,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-28","fbaars","2009-07-28",599,"2009-07-28","2009-07-28","2009-07-28",0,0,0,0,"Owner",3110323,925036453,10,952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","ajavan","ajavan","Physics","dots appearing at the end of each word in ms word documents"]
[969367,13402871,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","Status bar for printing gone missing   [help.mit.edu #969367]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-31",null,"2009-07-31",null,"2009-08-05",0,0,0,0,0,"2009-07-28","lmrobin","2009-08-05",595,"2009-07-28","2009-08-05",null,4,0,8,null,null,null,"N/A",null,900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"pless","pless","Physics","Status bar for printing gone missing"]
[969414,13378218,599,"Help Desk::Service Center","Help Desk","2009-07-29","CustomField",null,"Hardware Repair Status value changed","stalled","waiting",0,"Nobody","2009-08-06",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-28","jronald","2009-08-07",599,"2009-07-28","2009-07-31",null,6,0,3,null,3683,"Waiting for Quote",923216596,"Quote Sent",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","chonde","chonde","Health Sciences & Technology","Water damage to Dell XPS"]
[969501,13353703,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-28","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-28","jmorzins","2009-07-28",595,"2009-07-28","2009-07-28","2009-07-28",0,0,0,0,"Status","open",958681370,"resolved",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","vgifford","vgifford","Sloan School of Management","guest account for Vayu  Kieta"]
[969534,13355070,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-28","jmorzins","2009-07-29",595,"2009-07-28","2009-07-28","2009-07-28",0,0,1,1,"Status","new","N/A","open",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"pgf","pgf","List Visual Arts Center","Restore deleted email ? (pgf on po9)"]
[969578,13374312,599,"Help Desk::Service Center","Help Desk","2009-07-29","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-28","bdoyle","2009-07-30",599,"2009-07-28","2009-07-30",null,0,0,2,null,"Status","open",952926550,"new",900004201,"bdoyle","Johnson","Barbara",242800,"Information Services & Technology","N42-140D",6172531565,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Employee","Current Student","cpotak","cpotak","Brain & Cognitive Sciences","Dell desktop can't connect to Internet"]
[969578,13368377,599,"Help Desk::Service Center","Help Desk","2009-07-29","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-28","bdoyle","2009-07-30",599,"2009-07-28","2009-07-30",null,0,0,2,null,null,null,952926550,null,900004201,"bdoyle","Johnson","Barbara",242800,"Information Services & Technology","N42-140D",6172531565,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Employee","Current Student","cpotak","cpotak","Brain & Cognitive Sciences","Dell desktop can't connect to Internet"]
[969595,13361357,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-28","rmperez","2009-07-29",595,"2009-07-28","2009-07-29","2009-07-28",0,0,1,1,null,null,900036526,null,925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"ftilley","Tilley, Frank N","Tilley","Frank",null,null,null,null,"Current Employee","Non Current Employee","ftilley","ftilley",null,"Unable to access email (jsrini@mit.edu)"]
[969679,13357484,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","EmailRecord","Can't locate a message released from the Brightmail Gateway  [help.mit.edu #969679]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-07-28",null,"2009-07-28",null,null,0,0,0,0,0,"2009-07-28","fbaars","2009-07-30",595,"2009-07-28",null,null,2,0,null,null,null,null,"N/A",null,921666590,"emazique","Mazique","Earnest",121000,"Sloan School of Management","E52-020",6172589858,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"emazique","emazique","Sloan School of Management","Can't locate a message released from the Brightmail Gateway"]
[969688,13356759,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody",null,null,"2009-07-28",null,"2009-08-03",0,0,0,0,0,"2009-07-28","fbaars","2009-08-03",595,"2009-07-28","2009-08-03",null,6,0,6,null,"Status","new","N/A","open",900045937,"verick","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"pmarrone","pmarrone","Chemical Engineering","Can't access Barton from off campus"]
[969751,13374124,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-29","EmailRecord","[istweb] ndelta account permissions  [help.mit.edu #969751]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-28","jmorzins","2009-07-31",1391,"2009-07-28","2009-07-31",null,2,0,3,null,null,null,"N/A",null,970513758,"cocoagbe","Agbeyibor","Djidjoe",6,"Electrical Eng & Computer Sci",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"cocoagbe","cocoagbe","Electrical Eng & Computer Sci","[istweb] ndelta account permissions"]
[969824,13361578,599,"Help Desk::Service Center","Help Desk","2009-07-28","CustomField",null,"Scratchpad value changed","resolved","resolved",0,"Nobody",null,null,"2009-07-28",null,"2009-07-31",0,0,0,0,0,"2009-07-28","katelind","2009-07-31",599,"2009-07-28","2009-07-31",null,2,0,3,null,557,"42W7653 - System Board 42X4685 - HSF",922924017,"43Y9048 - System Board 42X4685 - HSF",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","akozlov","akozlov","Information Services & Technology","Blue screens"]
[969846,13361756,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-28",null,null,null,"2009-08-04",0,0,0,0,0,"2009-07-28","fbaars","2009-08-04",595,"2009-07-28","2009-08-04",null,6,0,7,null,null,null,900045937,null,"N/A","N/A",null,null,null,null,null,null,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,null,"Current Employee","NDabu@Schopfer.com","N/A",null,"MIT Personal Certificate for Alumnus"]
[969860,13359412,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-28","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-28","dtemp","2009-07-28",595,"2009-07-28","2009-07-28",null,0,0,0,null,517,null,992728830,"Macintosh",992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","afran","afran","Student Activities","Help with certs"]
[969900,13367310,34,"Edtech::Stellar","Stellar Support","2009-07-29","Set",null,"Queue changed from Edtech::Stellar to Help Desk::Stellar","open","open",0,"gpeltecu","2009-07-29",null,null,null,null,0,0,0,0,0,"2009-07-28","gpeltecu","2009-07-29",595,"2009-07-28",null,"2009-07-28",0,0,null,null,"Queue",34,900045937,4211,900022677,"vonbosau","von Bosau","Laura",267000,"Research Laboratory of Electronics","26-341",6172532561,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","vonbosau","vonbosau","Research Laboratory of Electronics","Stellar suggestion: add an extra title field, such as instructor"]
[969923,13360295,597,"Help Desk::Business Help","Help Desk","2009-07-28","CustomField",null,"OS value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-28",0,0,0,0,0,"2009-07-28","jshang","2009-07-28",595,"2009-07-28","2009-07-28","2009-07-28",0,0,0,0,516,null,927662029,"Mac OS X",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"jshang","Shang, Jennifer","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"Current Employee","Current Employee","ajames","ajames","Ofc of the Dean for Graduate Education","Unable access DHL using Sapweb."]
[970049,13371228,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Status",null,"Status changed from 'new' to 'open'","open","open",0,"Nobody","2009-07-29",null,"2009-07-29",null,null,0,0,0,0,0,"2009-07-28","jmorzins","2009-08-10",595,"2009-07-28",null,null,0,0,null,null,"Status","new",958681370,"open",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","kafka","kafka","Industrial Performance Center","suggestions for restoring ical data from backup"]
[970112,13373513,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Correspond","Re: email  [help.mit.edu #970112]","Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-28","fbaars","2009-08-06",595,"2009-07-29","2009-08-06",null,7,1,9,null,null,null,922729434,null,922729434,"gbeach","Beach","Geoffrey",66000,"Materials Science and Engineering","6-101",6172580804,"gbeach","Beach, Geoffrey Stephen","Beach","Geoffrey",66000,"Materials Science and Engineering","6-101",6172580804,"Current Employee","Current Employee","gbeach","gbeach","Materials Science and Engineering","Outlook not showing old e-mail"]
[970238,13399563,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-29","fbaars","2009-07-31",595,"2009-07-30","2009-07-31",null,0,1,2,null,"Status","stalled","N/A","open",976629177,"hayman","Hayman","Alexander",6,"Electrical Eng & Computer Sci","550 MEMORIAL DR  APT 12B-1",2259141,"N/A",null,null,null,null,null,null,null,"Current Student",null,"hayman","hayman","Electrical Eng & Computer Sci","Accessing Folders problem on po10"]
[970276,13367893,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"doczi","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","doczi","2009-07-29",595,"2009-07-29","2009-07-29",null,2,0,0,null,"Status","new","N/A","open",923252146,"jbendavi","Bendavid","Joshua",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jbendavi","jbendavi","Physics","Email unavailable: system I/O error, PO11.mit.edu"]
[970437,13368241,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-29","Correspond","[help.mit.edu #970437]","Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","boojum","2009-07-29",1391,"2009-07-29","2009-07-29",null,0,0,0,null,null,null,"N/A",null,981724991,"jschuler","Schuler","Joshua",61100,"Lemelson/MIT Program","E60-206",6174522146,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"jschuler","jschuler","Lemelson/MIT Program","Guest account request"]
[970506,13378001,599,"Help Desk::Service Center","Help Desk","2009-07-29","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","katelind","2009-07-29",595,"2009-07-29","2009-07-29","2009-07-29",0,0,0,0,"Status","open",923337472,"resolved",929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"katelind","Lindberg, Kate Eliza","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"Current Employee","Current Employee","sungyon","sungyon","Mechanical Engineering","macbook random shutdown"]
[970558,13368919,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Set",null," changed from  to 'MIT Email logging in problem'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","jeff2012","2009-07-29",595,"2009-07-29","2009-07-29",null,0,0,0,null,"Subject",null,925036453,"MIT Email logging in problem",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Student","Current Student","crawley","crawley","Aeronautics and Astronautics","MIT Email logging in problem"]
[970583,13368373,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","AddWatcher",null,"Requestor sfay added","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","peloquin","2009-07-29",595,"2009-07-29","2009-07-29",null,0,0,0,null,"Requestor",null,926962740,21305,926962740,"peloquin","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"peloquin","Peloquin, Stuart","Peloquin","Stuart",242800,"Information Services & Technology","N42-140U",6173246557,"Current Employee","Current Employee","sfay","sfay","Civil and Environmental Engineering","iPhone doesn't sync after wireless upgrade in building 1"]
[970659,13383334,599,"Help Desk::Service Center","Help Desk","2009-07-30","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-05",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-29","katelind","2009-08-06",595,"2009-07-29","2009-08-06","2009-07-29",2,0,8,8,"Owner",10,923216596,1718930,970211058,"gkettler","Kettler","Gregory",7,"Biology","48-216-103",2534124,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Student","Current Employee","gkettler","gkettler","Biology","Dell Precision won't turn on"]
[970675,13405330,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","lmrobin","2009-07-31",595,"2009-07-29","2009-07-29",null,0,0,0,null,"Owner",20243,900053523,10,900053523,"lmrobin","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,"Current Employee","Current Employee","ketanbd","ketanbd","Aeronautics and Astronautics","Matlab license error -15"]
[970730,13370523,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-29","Set",null,"Starts changed from 2009-07-30 11:44:47 to","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-29","boojum","2009-08-03",1391,"2009-07-29","2009-08-03",null,1,0,5,null,"Starts","1970-01-01",900045069,"2009-07-30T15:44:47","N/A","N/A",null,null,null,null,null,null,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,null,"Current Employee","kthomas","N/A",null,"Deactivated Account"]
[970803,13389293,599,"Help Desk::Service Center","Help Desk","2009-07-30","EmailRecord","trouble booting, suspected memory issue  [help.mit.edu #970803]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-30",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-29","katelind","2009-07-30",599,"2009-07-29","2009-07-30",null,1,0,1,null,null,null,"N/A",null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"lensman","lensman","Center for Transportation & Logistics","trouble booting, suspected memory issue"]
[970832,13372869,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","blang","2009-07-29",604,"2009-07-29","2009-07-29","2009-07-29",0,0,0,0,517,null,900007202,"PC",900007202,"blang","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","ecain","ecain",null,"client having problems with personal certs"]
[970858,13372852,596,"Help Desk::Backup","Help Desk","2009-07-29","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","blang","2009-07-29",604,"2009-07-29","2009-07-29","2009-07-29",0,0,0,0,"Status","resolved","N/A","open",900007202,"blang","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"shahs","shahs","Civil and Environmental Eng","client has TSM questions"]
[970876,13373151,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-29","lmrobin","2009-07-31",595,"2009-07-29","2009-07-31",null,0,0,2,null,518,null,997782077,"Printing",997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Student","Current Student","jessicaj","jessicaj","School of Engineering-UPOP","Cannot print"]
[970910,13387616,596,"Help Desk::Backup","Help Desk","2009-07-30","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-30",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-29","blang","2009-07-30",596,"2009-07-30","2009-07-30",null,0,1,1,null,"Status","new","N/A","open",900045100,"tfitz","Fitzgerald","Thomas",31000,"Architecture","9-512",6172586579,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"tfitz","tfitz","Architecture","Form submission from: TSM Backup: Add or Remove A Node On a Department Report"]
[970933,13456460,599,"Help Desk::Service Center","Help Desk","2009-08-05","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-29","jronald","2009-08-11",599,"2009-07-29","2009-08-05",null,12,0,13,null,560,"return machine to client",952926550,"ready to charge",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Employee","Current Student","jbelbin","jbelbin","Chemical Engineering","Dell 630C w/ pink video - intermittent"]
[970938,13373884,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","AddWatcher",null,"Requestor eliad added","open","open",0,"Nobody","2009-07-30",null,null,null,null,0,0,0,0,0,"2009-07-29","mresnick","2009-08-02",595,"2009-07-29",null,null,0,0,null,null,"Requestor",null,997782077,2342587,997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"rmperez","Perez, Ruben M","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"Current Student","Current Student","eliad","eliad",null,"Old emails in Applemail"]
[970971,13374381,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Create",null,"Ticket created","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","jmorzins","2009-07-29",595,"2009-07-29","2009-07-29",null,0,0,0,null,null,null,958681370,null,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","egt","egt","Kavli Inst for Astrophysics & Space Rsrh","excel sheet prints too big"]
[971017,13375136,599,"Help Desk::Service Center","Help Desk","2009-07-29","Set",null," changed from  to 'Apple MacBook Failed hard drive.'","resolved","resolved",0,"Nobody",null,null,"2009-07-29",null,"2009-07-29",0,0,0,0,0,"2009-07-29","jronald","2009-07-29",599,"2009-07-29","2009-07-29",null,0,0,0,null,"Subject",null,922924017,"Apple MacBook Failed hard drive.",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jensen","jensen","Corporate Relations/Indust Liaison Prog","Apple MacBook Failed hard drive."]
[971023,13375160,599,"Help Desk::Service Center","Help Desk","2009-07-29","CustomField",null,"Hardware Repair Status value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-29","edd_d","2009-08-05",599,"2009-07-29","2009-08-05",null,5,0,7,null,3683,null,922924017,"Waiting for Van Pickup",922924017,"jronald","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jensen","jensen","Corporate Relations/Indust Liaison Prog","Apple MacBook Failing hard drive-unibody"]
[971115,13376783,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-29","EmailRecord","AutoReply: Guest account request  [help.mit.edu #971115]","Outgoing email recorded","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","boojum","2009-07-29",1391,"2009-07-29","2009-07-29",null,0,0,0,null,null,null,"N/A",null,926344853,"tanderso","Anderson","Traci",161000,"Harvard/MIT Division of HST","E25-518",6172537470,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"tanderso","tanderso","Harvard/MIT Division of HST","Guest account request"]
[971154,13378192,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-29","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","drews","2009-07-29",595,"2009-07-29","2009-07-29",null,0,0,0,null,"Status","new","N/A","open",921860604,"ssluo","Luo","Samantha",7,"Biology",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"ssluo","ssluo","Biology","Errors with uploading files to public"]
[971184,13378074,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-29","Create","Request to change former employee Auto-responder","Ticket created","resolved","resolved",0,"Nobody","2009-07-29",null,null,null,"2009-07-29",0,0,0,0,0,"2009-07-29","jmorzins","2009-07-29",1391,"2009-07-29","2009-07-29",null,0,0,0,null,null,null,900019155,null,900019155,"pdc","Cummings","Peter",442040,"Dean for Student Life-Administration","W32-129",6172588430,"pdc","Cummings, Peter D","Cummings","Peter",442040,"Dean for Student Life-Administration","W32-129",6172588430,"Current Employee","Current Employee","pdc","pdc","Dean for Student Life-Administration","Request to change former employee Auto-responder"]
[971245,13396965,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-29","fbaars","2009-08-03",595,"2009-07-30","2009-08-03",null,0,1,5,null,560,"Waiting for update from client",900048884,"Waiting for update from network",998837150,"jameson","Nash","Jameson",16,"Aeronautics and Astronautics",null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Student","Current Employee","jameson","jameson","Aeronautics and Astronautics","Missing email messages"]
[971345,13400387,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-07-31",null,"2009-07-31",null,"2009-07-31",0,0,0,0,0,"2009-07-30","fbaars","2009-07-31",595,"2009-07-31","2009-07-31",null,0,1,1,null,"Status","stalled","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"ilin@MIT.EDU","N/A",null,"cannot login to webmail"]
[971351,13384333,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-08-06",null,null,null,null,0,0,0,0,0,"2009-07-30","fbaars","2009-08-06",595,"2009-07-30",null,null,9,0,null,null,"Status","new","N/A","open",998084558,"nahn","Nahn","Steven",158000,"Physics","24-506",6172537589,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"nahn","nahn","Physics","po9.mit.edu down"]
[971431,13380950,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","Create","[istweb] someone is using our IP address africa.mit.edu  (18.82.1.100)","Ticket created","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-04",0,0,0,0,0,"2009-07-30","peloquin","2009-08-04",595,"2009-07-30","2009-08-04","2009-07-30",0,0,5,5,null,null,929139539,null,929139539,"sahak","Petrosyan","Sahak",66000,"Materials Science and Engineering","13-5057",6174523721,"sahak","Petrosyan, Sahak","Petrosyan","Sahak",66000,"Materials Science and Engineering","13-5057",6174523721,"Current Employee","Current Employee","sahak","sahak","Materials Science and Engineering","[istweb] someone is using our IP address africa.mit.edu  (18.82.1.100)"]
[971504,13382029,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","Create","Error message for MIT Certificate site","Ticket created","resolved","resolved",0,"Nobody","2009-07-30",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-30","fbaars","2009-07-30",595,"2009-07-30","2009-07-30",null,0,0,0,null,null,null,900020325,null,900020325,"guth","Guth","Alan",158000,"Physics","6-322",6172536265,"guth","Guth, Alan","Guth","Alan",158000,"Physics","6-322",6172536265,"Current Employee","Current Employee","guth","guth","Physics","Error message for MIT Certificate site"]
[971519,13384053,599,"Help Desk::Service Center","Help Desk","2009-07-30","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-30","livelife","2009-08-05",595,"2009-07-30","2009-08-05","2009-07-30",6,0,6,6,"Status","open",923216596,"stalled",900048884,"fbaars","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","cnsantos","cnsantos","Chemical Engineering","Fan error on laptop"]
[971536,13382860,599,"Help Desk::Service Center","Help Desk","2009-07-30","Set",null," changed from  to 'Receiving Fan errors'","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-30","katelind","2009-07-31",599,"2009-07-30","2009-07-31",null,0,0,1,null,"Subject",null,900008280,"Receiving Fan errors",900008280,"legand","Egan","Lawrence",242800,"Information Services & Technology","N42-132",6172530762,"legand","Egan, Lawrence W","Egan","Lawrence",242800,"Information Services & Technology","N42-132",6172530762,"Current Employee","Current Employee","yweiss@csail.mit.edu","N/A",null,"Receiving Fan errors"]
[971656,13384622,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","AddWatcher",null,"Requestor mei_liu added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-30","kwitt","2009-07-30",595,"2009-07-30","2009-07-30",null,0,0,0,null,"Requestor",null,900056146,1549397,900056146,"kwitt","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"kwitt","Witt, Karl","Witt","Karl",242800,"Information Services & Technology","N42-140K",6172589327,"Current Employee","Current Employee","mei_liu","mei_liu","Biology","Cannot see messages in Apple Mail"]
[971667,13388684,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-30",null,"2009-07-31",null,"2009-07-31",0,0,0,0,0,"2009-07-30","aibarton","2009-07-31",595,"2009-07-30","2009-07-31",null,0,0,1,null,"Status","new","N/A","open",925864276,"aibarton","Barton","April",242800,"Information Services & Technology","N42-140F-2",6174523844,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"lmeinke","lmeinke","Earth, Atmospheric &  Planetary Sciences","Moving Files from a Specific Folder in Apple Mail"]
[971674,13386962,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-30",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-30","jmorzins","2009-07-30",595,"2009-07-30","2009-07-30",null,0,0,0,null,null,null,900045937,null,900046704,"adolan","Dolan","Allison",423000,"Audit Division","NE49-3021",6172521461,"verick","Verick, Christine M","Verick","Christine",242800,"Information Services & Technology","N42-140A",6172533131,"Current Employee","Current Employee","adolan","adolan","Audit Division","Directory change in sensitivity?"]
[971767,13529296,599,"Help Desk::Service Center","Help Desk","2009-08-11","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-30","jronald","2009-08-11",599,"2009-07-31","2009-08-11","2009-07-30",7,1,12,12,"Status","open",922924017,"resolved",900059239,"jbelbin","Belbin","Jean",62000,"Chemical Engineering","66-0005",6172530088,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jbelbin","jbelbin","Chemical Engineering","Dell Latitude D630, Service Tag #8F746D1, with a wireless signal problem"]
[971785,13389033,597,"Help Desk::Business Help","Help Desk","2009-07-30","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-07",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-30","aibarton","2009-08-07",595,"2009-07-30","2009-08-07","2009-07-30",6,0,8,8,"Status","open",927662029,"stalled",927662029,"jshang","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"jshang","Shang, Jennifer","Shang","Jennifer",242800,"Information Services & Technology","N42",6172537640,"Current Employee","Current Employee","connaire","connaire","Department of Biological Engineering","Unable to log into CCURE90 using citrix."]
[971801,13386550,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-30","edd_d","2009-07-30",599,"2009-07-30","2009-07-30","2009-07-30",0,0,0,0,"Status","open",952926550,"resolved",952926550,"edd_d","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"edd_d","Gutierrez, Eduardo A","Gutierrez","Eduardo",8,"Physics","BEXLEY HALL # 312",2259693,"Current Student","Current Student","kusbart","kusbart",null,"setup mit email on iphone"]
[971896,13396511,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"livelife",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-30","livelife","2009-07-31",595,"2009-07-30","2009-07-31",null,0,0,1,null,"Status","new","N/A","open",922591830,"thorn","Thorn","Matthias",242800,"Information Services & Technology","N42-140",6172536347,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"fernande","fernande","Architecture","PO9 problem"]
[971907,13413148,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-08-06",null,null,null,"2009-08-02",0,0,0,0,0,"2009-07-30","fbaars","2009-08-06",595,"2009-08-02","2009-08-02",null,2,3,3,null,"Status","new","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"fischl@nmr.mgh.harvard.edu","N/A",null,"transferring email account"]
[971937,13486404,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-07","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-07-31",null,"2009-08-07",null,"2009-08-11",0,0,0,0,0,"2009-07-30","livelife","2009-08-11",595,"2009-07-30","2009-07-30","2009-07-30",2,0,12,12,516,null,900015064,"Mac OS X",929410782,"livelife","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"robinb","Lundgren, Robin B.","Lundgren","Robin",242800,"Information Services & Technology","N42-140",6172521811,"Current Employee","Current Employee","ragone","ragone",null,"Messages in webmail are NOT in applemail today...."]
[972010,13514926,599,"Help Desk::Service Center","Help Desk","2009-08-10","CustomField",null,"Hardware Repair Status value changed","resolved","resolved",2,"Nobody","2009-08-10",null,null,null,"2009-08-11",0,0,0,0,5,"2009-07-30","aswift","2009-08-11",31,"2009-07-30","2009-08-11","2009-07-31",11,0,12,11,3683,"Waiting for Quote",923216596,"Quote Sent",984518076,"jdreed","Reed","Jonathan",242800,"Information Services & Technology","N42-140V",6172530657,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","jdreed","jdreed","Information Services & Technology","2-032-12 has a missing CD drive"]
[972066,13398895,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'waiting' to 'open'","stalled","waiting",0,"Nobody","2009-08-06",null,"2009-07-31",null,null,0,0,0,0,0,"2009-07-30","fbaars","2009-08-06",595,"2009-07-30",null,null,8,0,null,null,"Status","stalled","N/A","open",997782077,"rmperez","Perez","Ruben",6,"Electrical Eng & Computer Sci","BEXLEY HALL # 211A",2259602,"N/A",null,null,null,null,null,null,null,"Current Student",null,"jchen9","jchen9","Electrical Eng & Computer Sci","No messages in inbox on po9"]
[972072,13393787,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-30","CustomField",null,"Found in Knowledgebase value added","resolved","resolved",0,"Nobody","2009-07-30",null,null,null,"2009-07-30",0,0,0,0,0,"2009-07-30","jeff2012","2009-07-30",595,"2009-07-30","2009-07-30",null,0,0,0,null,4337,null,925036453,"Yes",928835920,"sushil","Kumar","Sushil",267000,"Research Laboratory of Electronics","26-460",6172532431,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,"Current Employee","Current Student","sushil","sushil","Research Laboratory of Electronics","[istweb] Problem with certificates (Running Firefox 3.0.10 on Red Hat Enterprise Linux 4.0)"]
[972142,13396336,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-30","fbaars","2009-07-31",595,"2009-07-30","2009-07-31",null,0,0,1,null,"Status","new","N/A","open",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"SarahZukerman@gmail.com","N/A",null,"problem on po9 - can't see email, can't retrieve quota"]
[972162,13462310,597,"Help Desk::Business Help","Help Desk","2009-08-05","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-05",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-30","lmrobin","2009-08-05",595,"2009-07-31","2009-08-05","2009-08-03",3,1,6,2,null,null,900053523,null,"N/A","N/A",null,null,null,null,null,null,"lmrobin","Robinson, Lisa M","Robinson","Lisa",242800,"Information Services & Technology","N42-140I",6172580492,null,"Current Employee","paddy@MIT.EDU","N/A",null,"WebSIS Access Denied"]
[972165,13392269,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-30","Create","Listserv","Ticket created","resolved","resolved",0,"Nobody","2009-07-30",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-30","jmorzins","2009-07-31",1391,"2009-07-30","2009-07-31",null,0,0,1,null,null,null,925418980,null,925418980,"estabroa","Estabrooks","Alicja",442040,"Dean for Student Life-Administration","W32-135",6172531496,"estabroa","Estabrooks, Alicja","Estabrooks","Alicja",442040,"Dean for Student Life-Administration","W32-135",6172531496,"Current Employee","Current Employee","estabroa","estabroa","Dean for Student Life-Administration","Listserv"]
[972261,13396454,602,"Help Desk::Presales","Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-04",0,0,0,0,0,"2009-07-30","livelife","2009-08-04",595,"2009-07-30","2009-07-31","2009-07-30",0,0,5,5,"Status","open",929410782,"resolved",925036453,"jeff2012","Huang","Jeffrey",18,"Mathematics",null,null,"livelife","Parastatides, Rick","Parastatides","Rick",242800,"Information Services & Technology","N42",9999999999,"Current Student","Current Employee","apodany","apodany",null,"Presales Questions (not sure what)"]
[972271,13398917,596,"Help Desk::Backup","Help Desk","2009-07-31","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-30","robinb","2009-08-03",595,"2009-07-31","2009-08-03","2009-07-31",1,1,4,3,"Owner",2723,900007202,10,900021856,"mjgreen","Greenwald","Martin",243000,"Plasma Science and Fusion Center","NW17-107",6172536053,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","mjgreen","mjgreen","Plasma Science and Fusion Center","TSM password"]
[972336,13407715,596,"Help Desk::Backup","Help Desk","2009-07-31","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-30","blang","2009-07-31",596,"2009-07-31","2009-07-31",null,0,1,1,null,"Owner",10,900007202,2723,924083788,"mmacione","Macione","Matthew",242800,"Information Services & Technology","E19-630",6172538128,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","mmacione","mmacione","Information Services & Technology","Form submission from: TSM Backup: Choose a Schedule For Your Backup"]
[972525,13403562,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","fbaars","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,"Status","open",900048884,"resolved",900046704,"adolan","Dolan","Allison",423000,"Audit Division","NE49-3021",6172521461,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","adolan","adolan","Audit Division","Fwd: Spam Quarantine Summary"]
[972540,13404016,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","Re: TechTime & Apple Mail Draft errors  [help.mit.edu #972540]","Outgoing email recorded","open","open",0,"Nobody","2009-08-07",null,null,null,null,0,0,0,0,0,"2009-07-31","cathi","2009-08-10",595,"2009-07-31",null,null,9,0,null,null,null,null,"N/A",null,900006768,"cathi","Levine","Cathi",490000,"Office of the VP for Institute Affairs","12-156",6172531769,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"cathi","cathi","Office of the VP for Institute Affairs","Two issues - AppleMail unable to move message and TechTime Internal Server Error"]
[972582,13477097,599,"Help Desk::Service Center","Help Desk","2009-08-06","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-31","jronald","2009-08-07",599,"2009-07-31","2009-08-07",null,5,0,7,null,"Owner",2147522,984362807,10,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Employee","Current Student","ahider","ahider",null,"Damaged casing on back right corner"]
[972640,13489433,599,"Help Desk::Service Center","Help Desk","2009-08-07","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-31","jronald","2009-08-07",599,"2009-07-31","2009-08-07",null,2,0,7,null,"Status","open",922924017,"resolved",923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"jronald","Ronald, Jacob","Ronald","Jacob",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","mischke","mischke","Biology","MacBook Pro with keyboard damage"]
[972640,13398028,599,"Help Desk::Service Center","Help Desk","2009-07-31","AddWatcher",null,"Requestor mischke added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-31","jronald","2009-08-07",599,"2009-07-31","2009-08-07",null,2,0,7,null,"Requestor",null,923216596,7719,923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"aswift","Swift, Aaron","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"Current Employee","Current Employee","mischke","mischke","Biology","MacBook Pro with keyboard damage"]
[972643,13460172,599,"Help Desk::Service Center","Help Desk","2009-08-05","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-11",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","jronald","2009-08-11",599,"2009-07-31","2009-08-11",null,4,0,11,null,"Status","new","N/A","open",923216596,"aswift","Swift","Aaron",242800,"Information Services & Technology","N42-150",6172530815,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"asteward","asteward","Anthropology Program","iMac with video issue"]
[972682,13404532,599,"Help Desk::Service Center","Help Desk","2009-07-31","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","bbrids","2009-08-04",595,"2009-07-31","2009-08-03","2009-07-31",3,0,3,3,"Owner",3030401,924102980,10,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","olimpia","olimpia","Libraries","Dell XPS has graphics failure on boot"]
[972711,13422877,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","fbaars","2009-08-03",595,"2009-07-31","2009-08-03",null,0,0,3,null,null,null,900048884,null,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","tonyi","tonyi","MIT Press","intermittent disconnections from exchange"]
[972733,13520421,599,"Help Desk::Service Center","Help Desk","2009-08-11","CustomField",null,"Software Charge value deleted","resolved","resolved",0,"edd_d","2009-08-11",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","legand","2009-08-11",599,"2009-07-31","2009-08-11",null,6,0,11,null,3103,0,900017628,null,923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","anger","anger",null,"system shuts down during use"]
[972745,13399836,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","mresnick","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,518,null,924102980,"Webmail",924102980,"mresnick","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","maxine","maxine","MIT Professional Education","Mail quota at 92%"]
[972782,13400222,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","AddWatcher",null,"Requestor bldoyle added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","drews","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,"Requestor",null,984362807,2106244,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","bldoyle","bldoyle","Libraries","Cached cert error"]
[972794,13400443,599,"Help Desk::Service Center","Help Desk","2009-07-31","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-07",0,0,0,0,0,"2009-07-31","arowe","2009-08-07",595,"2009-07-31","2009-08-07","2009-07-31",1,0,7,7,516,null,984362807,"Windows",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","sbschaffer@gmail.com","N/A",null,"Dell Latitude fails to boot"]
[972828,13401959,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","alum.mit.edu SMTP servers?  [help.mit.edu #972828]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-08-02",0,0,0,0,0,"2009-07-31","jchen123","2009-08-02",595,"2009-07-31","2009-07-31",null,0,0,2,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"james_wilberger@alum.mit.edu","N/A",null,"alum.mit.edu SMTP servers?"]
[972873,13401713,604,"Help Desk::UNIX/Linux","Help Desk","2009-07-31","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","blang","2009-07-31",604,"2009-07-31","2009-07-31",null,0,0,0,null,518,null,900007202,"Certificates",900007202,"blang","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"blang","Lang, Robert M","Lang","Robert",242800,"Information Services & Technology","N42-140Q",6172537438,"Current Employee","Current Employee","irina.puscasu@icxt.com","N/A",null,"client can't enter time sheet"]
[972893,13402270,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Set",null," changed from  to 'Web publishing questions'","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","dtemp","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,"Subject",null,992728830,"Web publishing questions",992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","hanumara","hanumara","Mechanical Engineering","Web publishing questions"]
[972924,13402930,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Untake",null,"Untaken","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","dtemp","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,"Owner",504465,992728830,10,992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","pmaier","pmaier","History Section","Deleting old certs"]
[973013,13407685,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-31","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-07-31",null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",1391,"2009-07-31","2009-07-31",null,0,0,0,null,null,null,958681370,null,992863108,"shuangit","Huang","Shen",null,null,null,null,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Non Current Student","Current Employee","shuangit","shuangit",null,"Request for beehive list from user shuangit"]
[973020,13404288,597,"Help Desk::Business Help","Help Desk","2009-07-31","Create","Direct Deposit and Tax Withholding","Ticket created","resolved","resolved",0,"Nobody","2009-08-10",null,null,null,"2009-08-10",0,0,0,0,0,"2009-07-31","jshang","2009-08-10",595,"2009-07-31","2009-07-31","2009-08-03",7,0,10,7,null,null,927259499,null,927259499,"rsheller","Heller","Richard",2,"Mechanical Engineering",null,null,"rsheller","Heller, Richard","Heller","Richard",2,"Mechanical Engineering",null,null,"Current Student","Current Student","rsheller","rsheller","Mechanical Engineering","Direct Deposit and Tax Withholding"]
[973055,13488389,599,"Help Desk::Service Center","Help Desk","2009-08-07","CustomField",null,"Workplan value changed","stalled","waiting",0,"Nobody","2009-08-06",null,null,null,null,0,0,0,0,0,"2009-07-31","mvan","2009-08-11",599,"2009-07-31",null,null,6,0,null,null,3777,"* ghost to godric DONE * Update Vscan and MWB DONE * scan with Vscan IN PROG * scan with MWB * if nothing is found, contact client asking how to recreate blue-screen",900017628,"* ghost to godric DONE * Update Vscan and MWB DONE * scan with Vscan IN PROG * scan with MWB * if nothing is found, contact client asking how to recreate blue-screen * Restore to factory defaults  IN PROG * Install vscan * run updates",923337472,"katelind","Lindberg","Kate",242800,"Information Services & Technology","N42",6172536159,"mvan","Van Dyke, Mark","Van Dyke","Mark",242800,"Information Services & Technology","N42-140O",6172530121,"Current Employee","Current Employee","manova","manova","Management","Blue screens"]
[973126,13406213,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Set",null," changed from  to 'Sloan student trying to acquire Office'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","dtemp","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,"Subject",null,992728830,"Sloan student trying to acquire Office",992728830,"dtemp","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"dtemp","Templeton, David M","Templeton","David",7,"Biology","BURTON CONNER # 252B",7155522,"Current Student","Current Student","jfeng1","jfeng1",null,"Sloan student trying to acquire Office"]
[973157,13415443,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-08-03",null,"2009-08-03",null,"2009-08-04",0,0,0,0,0,"2009-07-31","fbaars","2009-08-04",595,"2009-07-31","2009-08-04",null,1,0,4,null,560,"Waiting for parent ticket 968163",900048884,"Waiting for update from client",900040002,"markness","Ness","Mark",242800,"Information Services & Technology","N42",6177155681,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","aa20365@MIT.EDU","N/A",null,"Getting \"Unable to retrieve quota\" Webmail msg (PO10)"]
[973200,13407277,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","drews","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,null,null,984362807,null,984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","jpmerch","jpmerch",null,"DHCP reg - bad password"]
[973234,13407865,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","CustomField",null,"Software value added","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","drews","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,518,null,984362807,"Firefox",984362807,"drews","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Current Student","Current Student","ahamid","ahamid","Research Laboratory of Electronics","installing certs"]
[973269,13408287,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","ruadh","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,"Status","open",987270775,"resolved",987270775,"ruadh","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"ruadh","Reed, Jessica M. D.","Reed","Jessica",242800,"Information Services & Technology","N42-140U",6173248346,"Current Employee","Current Employee","kjvaeth","kjvaeth","Program in Writing & Humanistic Studies","new certs not working"]
[973286,13408616,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody",null,null,null,null,"2009-07-31",0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31","2009-07-31",null,0,0,0,null,"Status","open",958681370,"resolved",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","bday","bday","Chemical Engineering","can't get into timesheets"]
[973340,13419529,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Status","open",900048884,"stalled","N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13419528,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","EmailRecord","@mit.edu email address  [help.mit.edu #973340]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13419527,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Status","stalled","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13419526,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,900048884,null,"N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13419525,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,560,"Waiting for update from network",900048884,"Waiting for update from client","N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13416354,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Status","open",900048884,"stalled","N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13416353,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","EmailRecord","@mit.edu email address  [help.mit.edu #973340]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13416352,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Status","new","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13416351,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,900048884,null,"N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13416350,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,560,"Waiting for parent ticket #971476",900048884,"Waiting for update from network","N/A","N/A",null,null,null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,null,"Current Employee","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412991,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Owner",3110323,925036453,10,"N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412964,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,560,"rebuild client's inbox",925036453,"Waiting for parent ticket #971476","N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412959,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Owner",10,925036453,3110323,"N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412604,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Owner",3110323,925036453,10,"N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412603,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,560,null,925036453,"rebuild client's inbox","N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412602,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Status","open",925036453,"new","N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412601,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","EmailRecord","@mit.edu email address  [help.mit.edu #973340]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412600,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Status","new","N/A","open","N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412599,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,925036453,null,"N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412577,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","AddLink",null,"Membership in ticket #971476 added","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"MemberOf",null,925036453,"fsck.com-rt://help.mit.edu/ticket/971476","N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13412576,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,"Owner",10,925036453,3110323,"N/A","N/A",null,null,null,null,null,null,"jeff2012","Huang, Jeffrey H.","Huang","Jeffrey",18,"Mathematics",null,null,null,"Current Student","mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13409265,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","AutoReply: @mit.edu email address  [help.mit.edu #973340]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973340,13409264,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Create","@mit.edu email address","Ticket created","resolved","resolved",0,"Nobody","2009-08-04",null,null,null,"2009-08-05",0,0,0,0,0,"2009-07-31","fbaars","2009-08-05",595,"2009-08-02","2009-08-05",null,1,2,5,null,null,null,"N/A",null,"N/A","N/A",null,null,null,null,null,null,"N/A",null,null,null,null,null,null,null,null,null,"mjbeaser@gmail.com","N/A",null,"Iphone setup questions"]
[973362,13417040,1391,"Help Desk::Accounts","User Accounts Queue","2009-08-03","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","boojum","2009-08-03",1391,"2009-08-03","2009-08-03",null,0,3,3,null,"Status","open",900045069,"resolved",900023393,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","bbrown","bbrown","Division of Comparative Medicine","Account for Meghan Withers"]
[973362,13417038,1391,"Help Desk::Accounts","User Accounts Queue","2009-08-03","EmailRecord","Account for Meghan Withers  [help.mit.edu #973362]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","boojum","2009-08-03",1391,"2009-08-03","2009-08-03",null,0,3,3,null,null,null,"N/A",null,900023393,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"bbrown","bbrown","Division of Comparative Medicine","Account for Meghan Withers"]
[973362,13417037,1391,"Help Desk::Accounts","User Accounts Queue","2009-08-03","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","boojum","2009-08-03",1391,"2009-08-03","2009-08-03",null,0,3,3,null,"Status","new","N/A","open",900023393,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"bbrown","bbrown","Division of Comparative Medicine","Account for Meghan Withers"]
[973362,13417035,1391,"Help Desk::Accounts","User Accounts Queue","2009-08-03","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","boojum","2009-08-03",1391,"2009-08-03","2009-08-03",null,0,3,3,null,null,null,900045069,null,900023393,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"boojum","Baldwin, Laura E","Baldwin","Laura",242800,"Information Services & Technology","N42-140W",6172533170,"Current Employee","Current Employee","bbrown","bbrown","Division of Comparative Medicine","Account for Meghan Withers"]
[973362,13409459,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-31","EmailRecord","AutoReply: Account for Meghan Withers  [help.mit.edu #973362]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","boojum","2009-08-03",1391,"2009-08-03","2009-08-03",null,0,3,3,null,null,null,"N/A",null,900023393,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"bbrown","bbrown","Division of Comparative Medicine","Account for Meghan Withers"]
[973362,13409458,1391,"Help Desk::Accounts","User Accounts Queue","2009-07-31","Create","Account for Meghan Withers","Ticket created","resolved","resolved",0,"Nobody","2009-08-03",null,null,null,"2009-08-03",0,0,0,0,0,"2009-07-31","boojum","2009-08-03",1391,"2009-08-03","2009-08-03",null,0,3,3,null,null,null,900023393,null,900023393,"bbrown","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"bbrown","Brown, Bruce E","Brown","Bruce",402100,"Division of Comparative Medicine","16-849C",6172539431,"Current Employee","Current Employee","bbrown","bbrown","Division of Comparative Medicine","Account for Meghan Withers"]
[973367,13410836,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Owner",3030401,924102980,10,926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","drkatzin","drkatzin","Physics","web certificates"]
[973367,13410835,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Status","open",924102980,"resolved",926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","drkatzin","drkatzin","Physics","web certificates"]
[973367,13410834,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","EmailRecord","web certificates  [help.mit.edu #973367]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,"N/A",null,926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"drkatzin","drkatzin","Physics","web certificates"]
[973367,13410833,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Status","new","N/A","open",926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"drkatzin","drkatzin","Physics","web certificates"]
[973367,13410832,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,924102980,null,926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","drkatzin","drkatzin","Physics","web certificates"]
[973367,13410831,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,518,null,924102980,"Certificates",926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","drkatzin","drkatzin","Physics","web certificates"]
[973367,13410830,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","CustomField",null,"Found in Knowledgebase value added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,4337,null,924102980,"Yes",926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","drkatzin","drkatzin","Physics","web certificates"]
[973367,13410820,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Owner",10,924102980,3030401,926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"mresnick","Resnick, Marc P.","Resnick","Marc",6,"Electrical Eng & Computer Sci","SENIOR HOUSE # 362",4586730,"Current Student","Current Student","drkatzin","drkatzin","Physics","web certificates"]
[973367,13409495,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","AutoReply: web certificates  [help.mit.edu #973367]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,"N/A",null,926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"N/A",null,null,null,null,null,null,null,"Current Student",null,"drkatzin","drkatzin","Physics","web certificates"]
[973367,13409494,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Create","web certificates","Ticket created","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","mresnick","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,926065946,null,926065946,"drkatzin","Katzin","Dustin",8,"Physics",null,null,"drkatzin","Katzin, Dustin R.","Katzin","Dustin",8,"Physics",null,null,"Current Student","Current Student","drkatzin","drkatzin","Physics","web certificates"]
[973374,13410885,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Owner",2147522,984362807,10,929071932,"kvmolina","Molina","Katherine",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13410884,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Status","open",984362807,"resolved",929071932,"kvmolina","Molina","Katherine",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13410883,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","EmailRecord","Expired certificate?  [help.mit.edu #973374]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,"N/A",null,929071932,"kvmolina","Molina","Katherine",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13410882,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Status","new","N/A","open",929071932,"kvmolina","Molina","Katherine",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13410881,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,984362807,null,929071932,"kvmolina","Molina","Katherine",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13410880,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,518,null,984362807,"Firefox",929071932,"kvmolina","Molina","Katherine",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13410821,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,"Owner",10,984362807,2147522,929071932,"kvmolina","Molina","Katherine",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13409684,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","AutoReply: Expired certificate?  [help.mit.edu #973374]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,"N/A",null,929071932,"kvmolina","Molina","Katherine",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"kvmolina","kvmolina",null,"Expired certificate?"]
[973374,13409683,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Create","Expired certificate?","Ticket created","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-01",0,0,0,0,0,"2009-07-31","drews","2009-08-01",595,"2009-08-01","2009-08-01",null,0,1,1,null,null,null,929071932,null,929071932,"kvmolina","Molina","Katherine",null,null,null,null,"kvmolina","Molina, Katherine V.","Molina","Katherine",null,null,null,null,"Non Current Student","Non Current Student","kvmolina","kvmolina",null,"Expired certificate?"]
[973376,13473024,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-06","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","open",900048884,"resolved",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13473022,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-06","EmailRecord","Help moving email off server  [help.mit.edu #973376]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13473021,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-06","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,900048884,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13449828,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","EmailRecord","Re: Help moving email off server  [help.mit.edu #973376]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13449827,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","stalled","N/A","open",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13449826,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","Correspond","Re: Help moving email off server  [help.mit.edu #973376]","Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13446073,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Owner",1797,900048884,10,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13446061,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","open",900048884,"stalled",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13446059,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","EmailRecord","Help moving email off server  [help.mit.edu #973376]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13446053,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,900048884,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13446052,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","CustomField",null,"Next step value changed","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,560,"Waiting for more information from client",900048884,"Waiting for update from client",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13445152,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-04","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Owner",10,900048884,1797,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13420597,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,539,null,900048884,"Thunderbird",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13420596,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,518,null,900048884,"Email:Other",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13420595,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,517,null,900048884,"PC",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13420594,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,516,null,900048884,"Windows XP",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13420513,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","EmailRecord","Re: Help moving email off server  [help.mit.edu #973376]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13420512,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Status",null,"Status changed from 'waiting' to 'open'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","stalled","N/A","open",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13420504,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Correspond","Re: Help moving email off server  [help.mit.edu #973376]","Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13418315,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Owner",1797,900048884,10,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13418314,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","open",900048884,"stalled",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13418313,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","EmailRecord","Help moving email off server  [help.mit.edu #973376]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13418311,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","new","N/A","open",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13418310,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,900048884,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13418309,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","CustomField",null,"Next step value added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,560,null,900048884,"Waiting for more information from client",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13418263,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-03","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Owner",10,900048884,1797,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13413789,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Owner",1797,900048884,10,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13413788,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-02","Steal",null,"Stolen from goguen","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Owner",18439,900048884,1797,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13410797,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","EmailRecord","Re: Help moving email off server  [help.mit.edu #973376]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13410796,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Correspond","Re: Help moving email off server  [help.mit.edu #973376]","Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409745,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","open",900011187,"new",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409744,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","Help moving email off server  [help.mit.edu #973376]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,"N/A",null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409743,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","new","N/A","open",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409742,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,900011187,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409741,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","CustomField",null,"Alt. Email/Phone value added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,559,null,900011187,"x3-9617",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409707,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'new'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","open",900011187,"new",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409706,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Set",null," changed from  to 'Help moving email off server'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Subject",null,900011187,"Help moving email off server",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409705,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Status","new","N/A","open",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409704,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,900011187,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409703,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","CustomField",null,"Method value changed","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,565,"Voice",900011187,"E-Mail",900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409702,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","AddWatcher",null,"Requestor mondol@MIT.EDU added","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,"Requestor",null,900011187,769244,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973376,13409701,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Create",null,"Ticket created","resolved","resolved",0,"Nobody","2009-08-06",null,null,null,"2009-08-06",0,0,0,0,0,"2009-07-31","fbaars","2009-08-06",595,"2009-07-31","2009-08-06",null,0,0,6,null,null,null,900011187,null,900011187,"goguen","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"goguen","Goguen, Barbara J","Goguen","Barbara",242800,"Information Services & Technology","N42-140A",6172536135,"Current Employee","Current Employee","mondol@MIT.EDU","N/A",null,"Help moving email off server"]
[973378,13409752,596,"Help Desk::Backup","Help Desk","2009-07-31","Untake",null,"Untaken","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Owner",22559,958681370,10,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409751,596,"Help Desk::Backup","Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'waiting'","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Status","open",958681370,"stalled",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409750,596,"Help Desk::Backup","Help Desk","2009-07-31","EmailRecord","cancel TSM node PIPI (B)  [help.mit.edu #973378]","Outgoing email recorded","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,null,null,"N/A",null,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409749,596,"Help Desk::Backup","Help Desk","2009-07-31","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Status","new","N/A","open",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409748,596,"Help Desk::Backup","Help Desk","2009-07-31","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,null,null,958681370,null,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409747,596,"Help Desk::Backup","Help Desk","2009-07-31","Set",null,"Starts changed from 2009-08-30 23:39:50 to","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Starts","1970-01-01",958681370,"2009-08-31T03:39:50",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409746,596,"Help Desk::Backup","Help Desk","2009-07-31","AddWatcher",null,"Requestor rapa added","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Requestor",null,958681370,12465,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409740,596,"Help Desk::Backup","Help Desk","2009-07-31","Set",null,"Queue changed from Help Desk::Call Center to Help Desk::Backup","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Queue",595,958681370,596,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409739,596,"Help Desk::Backup","Help Desk","2009-07-31","Status",null,"Status changed from 'open' to 'new'","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Status","open",958681370,"new",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409738,596,"Help Desk::Backup","Help Desk","2009-07-31","Set",null," changed from  to 'cancel TSM node PIPI (B)'","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Subject",null,958681370,"cancel TSM node PIPI (B)",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409737,596,"Help Desk::Backup","Help Desk","2009-07-31","Status",null,"Status changed from 'new' to 'open'","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,"Status","new","N/A","open",958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"N/A",null,null,null,null,null,null,null,"Current Employee",null,"rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409736,596,"Help Desk::Backup","Help Desk","2009-07-31","Correspond",null,"Correspondence added","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,null,null,958681370,null,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973378,13409728,596,"Help Desk::Backup","Help Desk","2009-07-31","Create",null,"Ticket created","stalled","waiting",0,"Nobody","2009-07-31","2009-08-30",null,null,null,0,0,0,0,0,"2009-07-31","jmorzins","2009-07-31",595,"2009-07-31",null,"2009-07-31",2,0,null,null,null,null,958681370,null,958681370,"jmorzins","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"jmorzins","Morzinski, Jacob","Morzinski","Jacob",242800,"Information Services & Technology","N42-140Y",6172530227,"Current Employee","Current Employee","rapa","rapa","Aeronautics and Astronautics","cancel TSM node PIPI (B)"]
[973380,13528371,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Owner",2147522,984362807,10,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13528370,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","Status",null,"Status changed from 'open' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Status","open",984362807,"resolved",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13528369,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","CustomField",null,"Software Version value added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,539,null,984362807,8,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13528368,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","CustomField",null,"Platform value added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,517,null,984362807,"PC",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13528366,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","CustomField",null,"Software value added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,518,null,984362807,"Internet Explorer",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13528365,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","CustomField",null,"OS value added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,516,null,984362807,"Windows Vista",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13528348,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,null,null,984362807,null,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13527707,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-11","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Owner",10,984362807,2147522,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13498920,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-08","EmailRecord","RE: Personal Certificates  [help.mit.edu #973380]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,null,null,"N/A",null,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"cherhold","cherhold",null,"Personal Certificates"]
[973380,13498919,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-08","Status",null,"Status changed from 'resolved' to 'open'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Status","resolved","N/A","open",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"cherhold","cherhold",null,"Personal Certificates"]
[973380,13498918,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-08","Correspond","RE: Personal Certificates  [help.mit.edu #973380]","Correspondence added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,null,null,922903770,null,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"cherhold","Herhold, Charlotte J.","Herhold","Charlotte",null,null,null,null,"Non Current Student","Non Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13488928,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-07","Status",null,"Status changed from 'waiting' to 'resolved'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Status","stalled",900048884,"resolved",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"fbaars","Baars, Freddy","Baars","Freddy",242800,"Information Services & Technology","N42-140M",6172533006,"Non Current Student","Current Employee","cherhold","cherhold",null,"Personal Certificates"]
[973380,13410931,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Owner",2147522,984362807,10,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13410929,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Status",null,"Status changed from 'open' to 'waiting'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Status","open",984362807,"stalled",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13410928,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","EmailRecord","Personal Certificates  [help.mit.edu #973380]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,null,null,"N/A",null,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"cherhold","cherhold",null,"Personal Certificates"]
[973380,13410927,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Status",null,"Status changed from 'new' to 'open'","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Status","new","N/A","open",922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"cherhold","cherhold",null,"Personal Certificates"]
[973380,13410926,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Correspond",null,"Correspondence added","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,null,null,984362807,null,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13410886,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Owner",10,984362807,2147522,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13410837,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Untake",null,"Untaken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Owner",2147522,984362807,10,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13410829,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-08-01","Take",null,"Taken","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,"Owner",10,984362807,2147522,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"drews","Shapiro, Andrew B","Shapiro","Andrew",6,"Electrical Eng & Computer Sci",null,null,"Non Current Student","Current Student","cherhold","cherhold",null,"Personal Certificates"]
[973380,13409758,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","EmailRecord","AutoReply: Personal Certificates  [help.mit.edu #973380]","Outgoing email recorded","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,null,null,"N/A",null,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"N/A",null,null,null,null,null,null,null,"Non Current Student",null,"cherhold","cherhold",null,"Personal Certificates"]
[973380,13409757,595,"Help Desk::Call Center","MIT Computing Help Desk","2009-07-31","Create","Personal Certificates","Ticket created","resolved","resolved",0,"Nobody","2009-08-01",null,null,null,"2009-08-11",0,0,0,0,0,"2009-07-31","drews","2009-08-11",595,"2009-08-01","2009-08-07",null,5,1,11,null,null,null,922903770,null,922903770,"cherhold","Herhold","Charlotte",null,null,null,null,"cherhold","Herhold, Charlotte J.","Herhold","Charlotte",null,null,null,null,"Non Current Student","Non Current Student","cherhold","cherhold",null,"Personal Certificates"]

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[]
["Count of Trans Id"]
["Rt Ticket Id","Queue Name","Tkt Requestor","Tkt Requestor Krb Name","Tkt Requestor Unit Name","Tkt Created Date","Tkt Started Date","Tkt Last Updated Date","Tkt Resolved Date","Tkt 1St Opened Date","Tkt 1St Resolved Date","Tkt Days Before 1St Opened","Tkt Days Create Last Resolv","Tkt 1St Queue Transfer Date","Tkt Days Que Trnsf Last Resolv","Tkt Subject2","Total"]
[944564,"Help Desk::Call Center","laken.top@vandals.uidaho.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",0,6,"(blank)","(blank)","Email problems",9]
[944612,"Help Desk::Athena","sgildea","sgildea","Aeronautics and Astronautics","2009-07-01","2009-07-01","2009-07-09","2009-07-09","2009-07-01","2009-07-09",0,8,"(blank)","(blank)","Tecplot license file",14]
[944826,"Help Desk::Business Help","ktanaka","ktanaka","Sloan School of Management","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"I cannot get to Requisition Approver Inbox",24]
[944839,"Help Desk::Accounts","rluersen@gmail.com","N/A","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Email not working properly",26]
[944841,"Help Desk::Call Center","rdeering","rdeering","Biology","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Dell PC purchasing help",8]
[944842,"Help Desk::Call Center","bldoyle","bldoyle","Libraries","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Cannot access MIT libraries articles",18]
[944844,"Help Desk::Call Center","pepebe","pepebe","Biology","2009-07-01","(blank)","2009-07-09","2009-07-09","2009-07-01","2009-07-09",0,8,"(blank)","(blank)","Make a group list in Webmail",18]
[944867,"Help Desk::Athena","jojo4ril","jojo4ril","Chemical Engineering","2009-07-01","2009-07-01","2009-08-04","(blank)","2009-07-01","(blank)",0,"(blank)","2009-07-01","(blank)","[istweb] IS&T Web GENERAL COMMENT: Matlab Installation problems.",24]
[944880,"Help Desk::Call Center","jbowker","jbowker","Information Services & Technology","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Thunderbird:  leave my attachments as attachments?",14]
[944890,"Help Desk::Accounts","sheilad","sheilad","Physics","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","deleting mailman list",14]
[944897,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01","(blank)","2009-07-01","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[944980,"Help Desk::Call Center","jrees","jrees","Mechanical Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Trouble connecting to SolidWorks",9]
[945004,"Help Desk::Call Center","djbroder","djbroder","Audio Visual Services","2009-07-01","2009-07-01","2009-07-09","2009-07-09","2009-07-01","2009-07-09",0,8,"(blank)","(blank)","Changed password, now can't open Outlook",33]
[945034,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","activating network jacks",9]
[945060,"Help Desk::Service Center","khessler","khessler","Materials Science and Eng","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"Fujitsu Lifebook won't turn on",12]
[945062,"Help Desk::Call Center","mindyb","mindyb","Microphotonics Center","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Corrupted Word doc",9]
[945067,"Help Desk::Call Center","allisond","allisond","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Activation of Ethernet",17]
[945076,"Help Desk::Service Center","fseverin","fseverin","Management","2009-07-01","(blank)","2009-07-10","2009-07-10","2009-07-01","2009-07-10",0,9,"(blank)","(blank)","Screen flickers",36]
[945079,"Help Desk::Call Center","gami_d_naislin@raytheon.com","N/A","(blank)","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",0,6,"(blank)","(blank)","Wireless connection error",14]
[945081,"Help Desk::Accounts","dconlon","dconlon","Information Services & Technology","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Guest account request",6]
[945082,"Help Desk::Call Center","sean0138","sean0138","Information Services & Technology","2009-07-01","2009-07-02","2009-07-02","2009-07-02","(blank)","2009-07-02","(blank)",1,"(blank)","(blank)","(blank)",5]
[945083,"Help Desk::Accounts","dconlon","dconlon","Information Services & Technology","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Guest account request",12]
[945088,"Help Desk::Call Center","mcneillh","mcneillh","Libraries","2009-07-01","2009-07-02","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"(blank)","(blank)","Table of contents and appendices for a MS Word document",27]
[945092,"Help Desk::Call Center","markep","markep","Aeronautics and Astronautics","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Outlook Installation question",12]
[945098,"Help Desk::Call Center","paulp","paulp","Office of the President","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Questions about (DHREG) guest registration",7]
[945101,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Alum Email Question",6]
[945102,"Help Desk::Call Center","akerlof","akerlof","Sloan School of Management","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","new Sloan post doc having email account issues",20]
[945106,"Help Desk::Call Center","zahn","zahn","Electrical Engineering-Computer Science","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","iPhone passcode trouble",18]
[945108,"Help Desk::Accounts","flevy","flevy","Urban Studies & Planning","2009-07-01","2009-07-01","2009-07-06","2009-07-06","2009-07-04","2009-07-06",3,5,"(blank)","(blank)","class wiki request for 11203-202 from flevy",8]
[945121,"Help Desk::Business Help","chewgl","chewgl","Biology","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"2009-07-01",1,"Certs on Firefox 3.5? unexpected system error for time sheet entry",45]
[945123,"Help Desk::Call Center","cope","cope","Anthropology Program","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-01","2009-07-06",0,5,"(blank)","(blank)","iPass - No dial tone",17]
[945125,"Help Desk::Business Help","lorettam","lorettam","Harvard/MIT Division of HST","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"Workflow problem with Procard Inbox",8]
[945139,"Help Desk::Accounts","elizlab","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: questions about matlab licenses and getting their own",1]
[945155,"Help Desk::Accounts","xw224@cam.ac.uk","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","athena account registration",6]
[945158,"Help Desk::Accounts","isabou","isabou","Consortium on Financing Higher Education","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Guest account request",15]
[945166,"Help Desk::Accounts","iheilke","iheilke","Urban Studies and Planning","2009-07-01","(blank)","2009-07-10","2009-07-10","2009-07-01","2009-07-01",0,9,"2009-07-01",9,"Lost data",42]
[945175,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-01","2009-07-02","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"2009-07-01",1,"needs box to ship back Dell laptop",24]
[945178,"Help Desk::Accounts","pklupa@wi.mit.edu","N/A","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Please forward my e-mail",6]
[945181,"Help Desk::Call Center","sjenks","sjenks","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","incoming student has questions about MS Office and AutoCAD",15]
[945183,"Help Desk::Call Center","jcmurphy","jcmurphy","Media Laboratory","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","client needed help with certificates",11]
[945200,"Help Desk::Accounts","ryanko0814@gmail.com","N/A","(blank)","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-01","2009-07-06",0,5,"(blank)","(blank)","converting moira to mailman",11]
[945218,"Help Desk::Accounts","amyang","amyang","Program in Media Arts and Sciences","2009-07-01","(blank)","2009-07-01","2009-07-01","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: certificate trouble (suggested cert tool)",1]
[945219,"Help Desk::HDweb","gore@MIT.EDU","N/A","(blank)","2009-07-01","(blank)","2009-07-28","2009-07-28","2009-07-01","2009-07-01",0,27,"2009-07-01",27,"Questions about creating a webpage for lab",59]
[945224,"Help Desk::Accounts","rsa","rsa","Information Services & Technology","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","locker quota",10]
[945254,"Help Desk::Call Center","mross","mross","Department of Biological Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Re: Needs Approval: Req 11176366 to Vendor SARTORIUS STEDIM NOR on 6918308 .",6]
[945264,"Help Desk::Call Center","l.olshansky@hotmail.com","N/A","(blank)","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"(blank)","(blank)","certificate errors",25]
[945266,"Help Desk::Call Center","evahuang","evahuang","Sloan School of Management","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","browser failed to generate a key",20]
[945269,"Help Desk::Accounts","tanyas@media.mit.edu","N/A","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Forward MIT email to Media Lab email account",6]
[945272,"Help Desk::Call Center","caley","caley","Aeronautics and Astronautics","2009-07-01","2009-07-02","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"(blank)","(blank)","(blank)",11]
[945283,"Help Desk::Business Help","amyang","amyang","Program in Media Arts and Sciences","2009-07-01","(blank)","2009-08-07","2009-08-07","2009-07-01","2009-07-16",0,37,"2009-07-01",37,"Unable to get T pass on line.",67]
[945295,"Help Desk::Accounts","eblanco","eblanco","Center for Transportation & Logistics","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for gclog2010 list from user eblanco",6]
[945307,"Help Desk::Service Center","markep","markep","Aeronautics and Astronautics","2009-07-01","(blank)","2009-08-04","2009-07-02","2009-07-01","2009-07-02",0,1,"2009-07-01",1,"9:15am. Outlook quits intermittently, other Outlook problems",73]
[945318,"Help Desk::Call Center","agorham","agorham","Chemistry","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",1,1,"(blank)","(blank)","X-Win32 8",12]
[945355,"Help Desk::Call Center","aran","aran","Department of Biological Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","needed to know tsm server",10]
[945373,"Help Desk::Accounts","cburge","cburge","Biology","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for csbi-faculty list from user cburge",6]
[945391,"Help Desk::Service Center","tahmed","tahmed","Civil and Environmental Eng","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"(blank)","(blank)","adapter or battery failure",31]
[945403,"Help Desk::Call Center","mytang82","mytang82","Electrical Eng & Computer Sci","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","mailbox quota question",8]
[945405,"Help Desk::Call Center","marsh","marsh","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Change Home Page",9]
[945418,"Help Desk::Business Help","tzh","tzh","Sloan School of Management","2009-07-01","(blank)","2009-08-04","2009-08-04","2009-07-01","2009-08-04",0,34,"2009-07-01",34,"client having probs placing order at Dell",38]
[945421,"Help Desk::Accounts","marathon@pixar.com","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Scan from a Xerox WorkCentre",5]
[945424,"Help Desk::Call Center","zarrouat","zarrouat","Mechanical Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","can't connect to SolidWorks license server",15]
[945450,"Help Desk::Business Help","haoc@berkeley.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-22","2009-07-22","2009-07-01","2009-07-22",0,21,"2009-07-01",21,"Certificate needed for lab safety training",19]
[945452,"Help Desk::Accounts","mgibson","mgibson","Center for Transportation & Logistics","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Fwd: De-activating one of GC-LOG accounts...",6]
[945457,"Help Desk::Accounts","lody","lody","Budget, Finance and Treasury","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for budget list from user lody",9]
[945461,"Help Desk::Accounts","bpfoley","bpfoley","Prog in Science, Technology, & Society","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-01","2009-07-01",0,5,"(blank)","(blank)","Spam help?",14]
[945475,"Help Desk::Call Center","pepebe","pepebe","Biology","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-01","2009-07-06",0,5,"(blank)","(blank)","trying to add signature in Apple Mail",25]
[945477,"Help Desk::Call Center","agarwals","agarwals","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","What's the difference between MIT Macbook and Best Buy's",9]
[945486,"Help Desk::Service Center","chenh","chenh","Mathematics","2009-07-01","(blank)","2009-07-28","2009-07-28","2009-07-01","2009-07-28",0,27,"2009-07-01",27,"Computer screen broken",32]
[945487,"Help Desk::Accounts","lody","lody","Budget, Finance and Treasury","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","email lists",12]
[945490,"Help Desk::Accounts","jhainmueller@gmail.com","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"email setup",18]
[945505,"Help Desk::Call Center","rgosline","rgosline","Sloan School of Management","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Machine problem",8]
[945506,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"client cannot access webmail - password problem",9]
[945527,"Help Desk::Call Center","mross","mross","Department of Biological Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Re: Needs Approval: Req 11176493 to Vendor AGILENT on 6919032 .",8]
[945529,"Help Desk::Call Center","julietp","julietp","Center for Technology, Policy & Ind Dev","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Message when trying to open Ecat",8]
[945539,"Help Desk::Accounts","boojum","boojum","Information Services & Technology","2009-07-01","2009-07-01","2009-07-01","2009-07-01","(blank)","2009-07-01","(blank)",0,"(blank)","(blank)","Mail servers not updating (parent)",2]
[945543,"Help Desk::Service Center","aurora","aurora","Information Services & Technology","2009-07-01","(blank)","2009-08-07","(blank)","2009-07-01","(blank)",0,"(blank)","2009-07-01","(blank)","Macbook Pro won't start",44]
[945544,"Help Desk::Accounts","ADickey@currier.org","N/A","(blank)","2009-07-01","(blank)","2009-07-10","2009-07-10","2009-07-01","2009-07-10",0,9,"(blank)","(blank)","wikis permission trouble",40]
[945546,"Help Desk::Service Center","hansdiet","hansdiet","Information Services & Technology","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",0,7,"(blank)","(blank)","Dell Optiplex 745 with failing PSU fan",45]
[945547,"Help Desk::Backup","erminia","erminia","Biology","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"(blank)","(blank)","Schedule TSM backup BIOPERSONNEL",19]
[945551,"Help Desk::Call Center","drubin@mit.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Adding permissions to afs locker",7]
[945553,"Help Desk::Business Help","N/A","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"Unable to place an ecat order using IE8",11]
[945554,"Help Desk::Accounts","lody","lody","Budget, Finance and Treasury","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for vpf-finance list from user lody",6]
[945564,"Help Desk::Call Center","mcpaton","mcpaton","Brain & Cognitive Sciences","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","firefox prompts for certificates over and over",11]
[945566,"Help Desk::Call Center","response@alienskin.com","N/A","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01","(blank)","2009-07-01","(blank)",0,"(blank)","(blank)","Alien Skin & Nik Team Up for 20% Savings",5]
[945567,"Help Desk::Business Help","joelim","joelim","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"Unable to access direct deposit using sapwebss.",12]
[945571,"Help Desk::Accounts","pliu","pliu","Sloan School of Management","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Guest account request",6]
[945584,"Help Desk::Call Center","mayak","mayak","Office of Foundation Relations","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Help with renewing certificates",8]
[945596,"Help Desk::Accounts","kesimons","kesimons","Materials Science and Engineering","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Guest account request",6]
[945599,"Help Desk::Business Help","jschuler","jschuler","Lemelson/MIT Program","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"Issue with Vacation tracker",10]
[945602,"Help Desk::Call Center","pkemble","pkemble","Center for Environmental Health Sciences","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","EndNote site license?",8]
[945616,"Help Desk::Call Center","mayak","mayak","Office of Foundation Relations","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","password isn't working",7]
[945627,"Help Desk::Call Center","levey","levey","Civil and Environmental Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","certificates on Mac",10]
[945636,"Help Desk::UNIX/Linux","bknoll","bknoll","Information Services & Technology","2009-07-01","(blank)","2009-07-29","2009-07-29","2009-07-01","2009-07-29",0,28,"(blank)","(blank)","Red Hat Satellite Server Not Responding",23]
[945641,"Help Desk::Call Center","shhong","shhong","Mechanical Engineering","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",1,1,"(blank)","(blank)","FW: Spam Quarantine Summary",10]
[945642,"Help Desk::Accounts","jkastorf","jkastorf","Residential Life Programs","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Fwd: Info needed to set up MIT IT",8]
[945647,"Help Desk::Accounts","klodico@mit.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for osp-editor list from user klodico",5]
[945650,"Help Desk::Call Center","huanghl","huanghl","Chemistry","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","need to help moving lab equirement.",7]
[945653,"Help Desk::Call Center","sfay","sfay","Civil and Environmental Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Ecat3",17]
[945659,"Help Desk::Accounts","klodico@mit.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for osp-approver list from user klodico",5]
[945661,"Help Desk::Backup","mamat","mamat","Chemical Engineering","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",6,6,"(blank)","(blank)","delete TSM filespaces for  PONT",8]
[945668,"Help Desk::Accounts","klodico@mit.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for osp-administrator list from user klodico",5]
[945670,"Help Desk::Business Help","sallyc","sallyc","Aeronautics and Astronautics","2009-07-01","(blank)","2009-07-20","2009-07-20","2009-07-01","2009-07-01",0,19,"2009-07-01",19,"ECAT permission denied",27]
[945671,"Help Desk::Accounts","cbruins@csail.mit.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"(blank)","(blank)","I may have 2 email addresses",29]
[945673,"Help Desk::Call Center","tramdang","tramdang","Chemical Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","certificates don't work",10]
[945677,"Help Desk::Call Center","jrauch","jrauch","Brain & Cognitive Sciences","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Being prompted for Identification",12]
[945695,"Help Desk::Accounts","rdahan1","rdahan1","Mechanical Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request for techillustrators list from user rdahan1",5]
[945696,"Help Desk::HDweb","cook","cook","Koch Inst - Integrative Cancer Research","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"2009-07-01",1,"Dreamweaver Question",17]
[945710,"Help Desk::Call Center","kates","kates","Office of the President","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","ECAT3 permissions denied",11]
[945712,"Help Desk::Accounts","zukasb","zukasb","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Mailman lists",6]
[945713,"Help Desk::Business Help","tcybulski@gmail.com","N/A","(blank)","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-01","2009-07-02",0,1,"2009-07-01",1,"SAPWeb Error, unexpected error occurred",49]
[945722,"Help Desk::Call Center","kbond","kbond","Department of Biological Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","can't load ecat3",11]
[945726,"Help Desk::Call Center","hylee","hylee","Chemistry","2009-07-01","(blank)","2009-07-09","2009-07-09","2009-07-01","2009-07-09",0,8,"(blank)","(blank)","problem getting my personal certificate",10]
[945728,"Help Desk::Service Center","kir","kir","Department of Biological Engineering","2009-07-01","(blank)","2009-07-10","2009-07-10","2009-07-01","2009-07-10",0,9,"2009-07-01",9,"Possible Hard Drive failure",94]
[945731,"Help Desk::Call Center","cdimas","cdimas","Technology Development Program","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Athena Activity",7]
[945737,"Help Desk::Call Center","hkhung","hkhung","Chemical Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","can't get into ecat",11]
[945739,"Help Desk::Call Center","isaaca","isaaca","Aeronautics and Astronautics","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Request to register VOIP device on MITNet",18]
[945757,"Help Desk::Call Center","krieger","krieger","Biology","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Using iTouch to access Webmail",6]
[945759,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",0,7,"(blank)","(blank)","Replace DVDRW drive on site",31]
[945761,"Help Desk::Service Center","tjw","tjw","(blank)","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",0,6,"(blank)","(blank)","Greenish tint to screen",44]
[945763,"Help Desk::Call Center","sarahfollenweider@gmail.com","N/A","(blank)","2009-07-01","(blank)","2009-07-09","2009-07-09","2009-07-01","2009-07-09",0,8,"(blank)","(blank)","MIT email not accepting incoming messages",25]
[945764,"Help Desk::Call Center","maguocha@exchange.mit.edu","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Associating Host to MAC Address",10]
[945772,"Help Desk::Service Center","hardsog","hardsog","Chemical Engineering","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",0,7,"(blank)","(blank)","Order ram upgrade for PE2650 Server",42]
[945778,"Help Desk::Call Center","miforbes","miforbes","Electrical Eng & Computer Sci","2009-07-01","(blank)","2009-07-02","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Spam Quarantine Question",17]
[945783,"Help Desk::Accounts","mdjesus","mdjesus","Civil and Environmental Eng","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-06-30","2009-07-01",-1,0,"(blank)","(blank)","Fwd: move mdjesus mail folders to Exchange",27]
[945788,"Help Desk::Call Center","kaminsk","kaminsk","Urban Studies & Planning","2009-07-01","(blank)","2009-07-07","2009-07-07","2009-07-01","2009-07-07",0,6,"(blank)","(blank)","Battery Warranty",17]
[945796,"Help Desk::Call Center","rachel","rachel","Nuclear Science and Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Experiencing problem communicating with SolidWorks licensing server",10]
[945804,"Help Desk::Call Center","yeseul","yeseul","Urban Studies and Planning","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Software Download",8]
[945817,"Help Desk::Call Center","mmaloof","mmaloof","Picower Institute for Learning & Memory","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","spam quarantine summary",8]
[945821,"Help Desk::Call Center","allenl","allenl","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Incoming freshman trying to use Webmail unsuccessfully",10]
[945828,"Help Desk::Service Center","tpmcinto","tpmcinto","Management","2009-07-01","(blank)","2009-07-08","2009-07-08","2009-07-01","2009-07-08",0,7,"(blank)","(blank)","Lines across display",75]
[945829,"Help Desk::Call Center","cwheeler","cwheeler","Technology Review","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Hard Drive Disposal - Tech Review",8]
[945834,"Help Desk::Call Center","adeveau","adeveau","Architecture","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Adobe Acrobat Page Insertion",12]
[945835,"Help Desk::Accounts","cbates","cbates","System Design and Management Program","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","SDM Students for Fall and January Program 209",10]
[945837,"Help Desk::Call Center","aperrott","aperrott","Biology","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","looking for computer, can't find on GovConnection",8]
[945852,"Help Desk::Service Center","rfsmith","rfsmith","Information Services & Technology","2009-07-01","(blank)","2009-08-11","(blank)","2009-07-06","(blank)",5,"(blank)","(blank)","(blank)","Possible bad graphics card in an iMac",48]
[945862,"Help Desk::Call Center","rtilden","rtilden","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Office Purchase",9]
[945869,"Help Desk::Call Center","marta.gonzalez.v@gmail.com","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Visitor Registration",7]
[945871,"Help Desk::Call Center","osharone","osharone","Sloan School of Management","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","SapWeb Direct Deposit Problem",13]
[945873,"Help Desk::Accounts","acarrel","acarrel","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Forwarding request",5]
[945876,"Help Desk::Call Center","clmw","clmw","Physics","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","change mac address registration",7]
[945892,"Help Desk::Accounts","mfiles","mfiles","Department of Biological Engineering","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Guest account request",6]
[945897,"Help Desk::Call Center","drandall","drandall","Student Support Services","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Called to ask about HP work",7]
[945958,"Help Desk::Call Center","pdoherty@carouselindustries.com","N/A","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Address of Dave Foss",7]
[945963,"Help Desk::Accounts","auranga","auranga","Aeronautics and Astronautics","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","wia locker request",6]
[945984,"Help Desk::Call Center","smcarpen","smcarpen","Sloan School of Management","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Inquiry about projector support",13]
[945987,"Help Desk::Service Center","smyser","smyser","Information Services & Technology","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"2009-07-01",0,"client HDD not working",11]
[945992,"Help Desk::Accounts","pglidden","pglidden","Civil and Environmental Engineering","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","Visiting Student Athena Account",8]
[945994,"Help Desk::Call Center","pgholder","pgholder","Chemistry","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","SapWeb - Unexpected Error",8]
[946009,"Help Desk::Call Center","msp10","msp10","(blank)","2009-07-01","(blank)","2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,0,"(blank)","(blank)","can't get on network",9]
[946028,"Help Desk::Accounts","cvafadari@gmail.com","N/A","(blank)","2009-07-01","(blank)","2009-07-14","2009-07-14","2009-07-01","2009-07-02",0,13,"(blank)","(blank)","Mailing List",33]
[946039,"Help Desk::Business Help","tifa","tifa","Civil and Environmental Eng","2009-07-01","(blank)","2009-07-15","2009-07-02","2009-07-01","2009-07-02",0,1,"2009-07-01",1,"Problem with Timesheet and Certificates",23]
[946060,"Help Desk::Accounts","npinchuk","npinchuk","Management","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",1,5,"(blank)","(blank)","Exchange forwarding trouble",11]
[946076,"Help Desk::Business Help","mingdao","mingdao","Materials Science and Engineering","2009-07-01","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",1,20,"2009-07-01",20,"help with access vacation tracker",20]
[946085,"Help Desk::Accounts","quentin","quentin","Electrical Eng & Computer Sci","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",1,1,"(blank)","(blank)","keytab request for solar-one.mit.edu",6]
[946105,"Help Desk::Accounts","i_ferdecor@yahoo.com","N/A","(blank)","2009-07-01","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-02",1,5,"(blank)","(blank)","SPURS/Humphrey Fellow",18]
[946120,"Help Desk::Business Help","lmont","lmont","Aeronautics and Astronautics","2009-07-01","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",1,1,"2009-07-02",0,"certificates",22]
[946262,"Help Desk::Accounts","sbeck","N/A","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","close account",7]
[946312,"Help Desk::Call Center","farshid_emami@yahoo.com","N/A","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Webmail logon problem",10]
[946383,"Help Desk::Business Help","nlyons","nlyons","Chemistry","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"Forward Credit Card posting to approver",21]
[946386,"Help Desk::Accounts","clemenssatzger@gmail.com","N/A","(blank)","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"(blank)","(blank)","account problems (IMAP v. Exchange)",25]
[946392,"Help Desk::Call Center","amahindroo@gmail.com","N/A","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"certificates",15]
[946393,"Help Desk::Business Help","ewilkoff","ewilkoff","McGovern Institute for Brain Research","2009-07-02","(blank)","2009-07-06","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"client can't post credit card charges SAPweb",19]
[946396,"Help Desk::Business Help","robins","robins","Aeronautics and Astronautics","2009-07-02","(blank)","2009-08-04","2009-08-04","2009-07-02","2009-08-04",0,33,"2009-07-05",30,"Cannot access Time sheet",53]
[946414,"Help Desk::Accounts","tclewley","tclewley","Koch Inst - Integrative Cancer Research","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"(blank)","(blank)","Guest account request",19]
[946434,"Help Desk::Call Center","dtesch","dtesch","Management","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Request for Info / Advice: Laptop Purchase - MAC",14]
[946436,"Help Desk::Accounts","wendell","wendell","Earth, Atmospheric &  Planetary Sciences","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"(blank)","(blank)","New user account problem",10]
[946438,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02","(blank)","2009-07-02","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[946450,"Help Desk::Call Center","emazique","emazique","Sloan School of Management","2009-07-02","2009-07-02","2009-07-09","2009-07-09","2009-07-02","2009-07-09",0,7,"(blank)","(blank)","Dead Drop?",10]
[946451,"Help Desk::Service Center","mythili","mythili","Electrical Eng & Computer Sci","2009-07-02","2009-07-02","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"2009-07-02",4,"CD Drive not functioning",101]
[946457,"Help Desk::Call Center","dipaul","dipaul","Materials Science and Engineering","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Screen resolution stuck.",12]
[946461,"Help Desk::Service Center","mmagnani","mmagnani","(blank)","2009-07-02","(blank)","2009-07-07","2009-07-07","2009-07-02","2009-07-06",0,5,"2009-07-02",5,"DVD Drive Problem:  Machine very slow and hangs",117]
[946465,"Help Desk::Call Center","rcrowley","rcrowley","Haystack Observatory","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Confirm certificates many times in ecat",7]
[946466,"Help Desk::Accounts","dsheehan","dsheehan","Educational Innovation and Technology","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-02",0,4,"(blank)","(blank)","root login for athena",18]
[946469,"Help Desk::Accounts","ssussman","ssussman","Sloan School of Management","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Change of Athena List Name",6]
[946471,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","certificates walkthrough",7]
[946476,"Help Desk::Business Help","schaos","schaos","Economics","2009-07-02","(blank)","2009-07-09","2009-07-09","2009-07-02","2009-07-09",0,7,"2009-07-02",7,"ABAP error for Summary Statement for 3147425",40]
[946481,"Help Desk::Accounts","sabae","sabae","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: trouble getting computer on network (bad password)",1]
[946485,"Edtech::Stellar","jpbonsen","jpbonsen","Media Laboratory","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"2009-07-02",4,"Note associated with Site Created for 15.375J",15]
[946487,"Help Desk::Accounts","dwinston","dwinston","Electrical Eng & Computer Sci","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Wiki request for qnnlab from dwinston",6]
[946501,"Help Desk::Call Center","echadis","echadis","School of Science","2009-07-02","(blank)","2009-07-09","2009-07-09","2009-07-02","2009-07-09",0,7,"(blank)","(blank)","Webmail Trouble",17]
[946504,"Help Desk::SIP","dhaval","dhaval","Physics","2009-07-02","(blank)","2009-08-03","2009-07-08","2009-07-07","2009-07-07",5,6,"2009-07-02",6,"VoIP help",18]
[946513,"Help Desk::Call Center","tharp","tharp","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Cannot get into email, message: login failed",13]
[946522,"Help Desk::Business Help","tgadde","tgadde","Office of the Provost","2009-07-02","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",0,19,"(blank)","(blank)","reports on data warehouse web page",25]
[946541,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","trouble with mac folder....",12]
[946549,"Help Desk::Accounts","toxop","toxop","Nuclear Science and Engineering","2009-07-02","(blank)","2009-07-17","2009-07-17","2009-07-02","2009-07-17",0,15,"(blank)","(blank)","keep e-mail active",14]
[946550,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","matlab version",7]
[946552,"Help Desk::Accounts","gonzalsx","gonzalsx","Office of Minority Education","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","removing mailman list",7]
[946598,"Help Desk::Accounts","cgrecu@Princeton.EDU","N/A","(blank)","2009-07-02","(blank)","2009-07-07","2009-07-07","2009-07-02","2009-07-07",0,5,"(blank)","(blank)","my Kerberos password",18]
[946606,"Help Desk::Athena","wreilly","wreilly","Libraries","2009-07-02","2009-07-02","2009-08-10","2009-08-10","2009-07-02","2009-08-10",0,39,"2009-07-02",39,"I can't rm remove files? \"Read-only file system\" (Athena)",26]
[946609,"Help Desk::Accounts","pvarley","pvarley","Microsystems Technology Laboratories","2009-07-02","2009-07-02","2009-07-06","2009-07-06","2009-07-02","2009-07-02",0,4,"(blank)","(blank)","Yaping Dan",16]
[946612,"Help Desk::Call Center","dsk","dsk","Urban Studies & Planning","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","bulk DHCP assigments",18]
[946617,"Help Desk::Accounts","jgk","jgk","Electrical Engineering-Computer Science","2009-07-02","(blank)","2009-07-10","2009-07-10","2009-07-02","2009-07-02",0,8,"2009-07-02",8,"removal from mailing list",23]
[946631,"Help Desk::Call Center","lroldan","lroldan","Program in Writing & Humanistic Studies","2009-07-02","(blank)","2009-07-13","2009-07-13","2009-07-02","2009-07-13",0,11,"(blank)","(blank)","how to send 400mb file securely to students",47]
[946648,"Help Desk::Call Center","ahynes","ahynes","Biology","2009-07-02","2009-07-02","2009-07-09","2009-07-09","2009-07-02","2009-07-02",0,7,"(blank)","(blank)","client is trying vpn from woods hole",33]
[946655,"Help Desk::Service Center","mohr","mohr","Mechanical Engineering","2009-07-02","(blank)","2009-07-07","2009-07-07","2009-07-02","2009-07-07",0,5,"(blank)","(blank)","Failing AC adapter",49]
[946666,"Help Desk::Business Help","N/A","N/A","(blank)","2009-07-02","2009-07-02","2009-07-06","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"unable to post Credit Card charges",15]
[946672,"Help Desk::Business Help","hrycaj","hrycaj","Plasma Science and Fusion Center","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Brio Pivot Formatting Question",24]
[946676,"Help Desk::Accounts","soulages","soulages","Mechanical Engineering","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"Locker size increase request",17]
[946690,"Help Desk::Call Center","tcdevita","tcdevita","Audio Visual Services","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","need help installing printer on Windows XP (VMware Fusion)",11]
[946699,"Help Desk::Business Help","brel","brel","Mechanical Engineering","2009-07-02","(blank)","2009-07-14","(blank)","2009-07-02","(blank)",0,"(blank)","2009-07-02","(blank)","Unexpected system error - timesheets",55]
[946706,"Help Desk::Call Center","jv224","jv224","Division of Comparative Medicine","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Outlook Express Config",16]
[946710,"Help Desk::Call Center","dianna","dianna","Physics","2009-07-02","(blank)","2009-07-15","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","needed help with cert renewal in safari",10]
[946715,"Help Desk::Call Center","omta","omta","Earth, Atmospheric &  Planetary Sciences","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","unable to send messages with Thunderbird",11]
[946725,"Help Desk::Accounts","aglietti","aglietti","Materials Processing Center","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","s3tec locker request",6]
[946726,"Help Desk::Call Center","jlar","jlar","Architecture","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","how to find IP address on a Mac",10]
[946731,"Help Desk::Backup","kdk323","kdk323","Nuclear Engineering","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"TSM node name locked",15]
[946735,"Help Desk::Business Help","amstone","amstone","Human Resources","2009-07-02","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",0,19,"(blank)","(blank)","Questions on Department Employee Directory table",14]
[946745,"Help Desk::Business Help","kangiser","kangiser","Harvard/MIT Division of HST","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"2009-07-02",4,"unable to verify June procard purchases",15]
[946746,"Help Desk::Call Center","jgallebishop@gmail.com","N/A","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","MATLAB Download",12]
[946752,"Help Desk::Call Center","yorkc","yorkc","Comparative Media Studies","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Requesting new cnames",8]
[946753,"Help Desk::Business Help","dtgordon","dtgordon","MIT Professional Education","2009-07-02","(blank)","2009-07-14","2009-07-14","2009-07-02","2009-07-14",0,12,"2009-07-02",12,"sapweb error \"period not open for account type s&gl\"",18]
[946760,"Help Desk::Call Center","pearlin","pearlin","Foreign Languages & Literature Section","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","ECAT3 is prompting for certs frequently",10]
[946771,"Help Desk::Call Center","kgoosens","kgoosens","Brain & Cognitive Sciences","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","firefox prompting too many times",11]
[946778,"Help Desk::Call Center","weibel","weibel","Aeronautics and Astronautics","2009-07-02","(blank)","2009-07-10","2009-07-10","2009-07-02","2009-07-10",0,8,"(blank)","(blank)","iPhone configuration",11]
[946779,"Help Desk::Call Center","clarelee","clarelee","Mathematics","2009-07-02","(blank)","2009-07-10","2009-07-10","2009-07-02","2009-07-10",0,8,"(blank)","(blank)","error of time sheet",8]
[946807,"Help Desk::Call Center","chainley","chainley","Aeronautics and Astronautics","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","SolidWorks licensing",8]
[946816,"Help Desk::Accounts","cjet","cjet","Urban Studies & Planning","2009-07-02","2009-07-02","2009-07-17","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"phone: help with a locker",9]
[946818,"Help Desk::Accounts","dmichaud","dmichaud","Security & Emergency Management Office","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Guest account request",5]
[946829,"Help Desk::Call Center","ritachao","ritachao","(blank)","2009-07-02","2009-07-02","2009-07-14","2009-07-14","2009-07-02","2009-07-02",0,12,"(blank)","(blank)","How to download my MIT e-mail to Gmail?",21]
[946847,"Help Desk::SIP","mcneal","mcneal","Information Services & Technology","2009-07-02","(blank)","2009-08-03","2009-07-09","2009-07-07","2009-07-09",5,7,"2009-07-02",7,"Problem receiving fax",12]
[946848,"Help Desk::Call Center","hadar","hadar","Physics","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","DHCP Registration",8]
[946854,"Help Desk::Call Center","efkeller","efkeller","Prog in Science, Technology, & Society","2009-07-02","(blank)","2009-07-27","2009-07-27","2009-07-02","2009-07-27",0,25,"(blank)","(blank)","sent messages disappeared-- applemail",45]
[946855,"Help Desk::Call Center","sobesv","sobesv","Nuclear Engineering","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Unable to opn links on websis using Google Chrome",10]
[946857,"Help Desk::Accounts","cjet","cjet","Urban Studies & Planning","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","CoLab Locker Changes",14]
[946858,"Help Desk::Business Help","rheiser","rheiser","Office of Development Services","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"2009-07-02",4,"Client can't launch Access through Citrix on a Mac",33]
[946860,"Help Desk::Call Center","babraham","babraham","Libraries","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","VPN for 64 bit vista",11]
[946866,"Help Desk::Call Center","moleary","moleary","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Accessing ECAT3",8]
[946867,"Help Desk::Accounts","fischerl","fischerl","Electrical Eng & Computer Sci","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Request for JunctionCS2009 list from user fischerl",5]
[946868,"Help Desk::Call Center","mariejo","mariejo","Research Laboratory of Electronics","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Stop forward MIT emails to media lab email address.",7]
[946869,"Help Desk::Call Center","jundzilo","jundzilo","Civil and Environmental Engineering","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Adobe Question",12]
[946890,"Help Desk::Accounts","marie@mjmontpetit.com","N/A","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Email forwarding",6]
[946898,"Help Desk::Accounts","marie@mjmontpetit.com","N/A","(blank)","2009-07-02","(blank)","2009-07-08","2009-07-08","2009-07-02","2009-07-02",0,6,"(blank)","(blank)","Locker information",22]
[946904,"Help Desk::Call Center","cope","cope","Anthropology Program","2009-07-02","(blank)","2009-07-14","2009-07-14","2009-07-02","2009-07-14",0,12,"(blank)","(blank)","vPN not responding",32]
[946906,"Help Desk::Business Help","efogg","efogg","Political Science","2009-07-02","(blank)","2009-07-21","2009-07-21","2009-07-02","2009-07-21",0,19,"2009-07-02",19,"Personnel number could not be determined - access to Direct Deposit",46]
[946917,"Help Desk::Call Center","abdenna","abdenna","VP Information Services & Technology","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Kerberos Tickets not being obtained",10]
[946920,"Help Desk::Business Help","ncrosby","ncrosby","Alumni Association","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"2009-07-02",0,"cannot change a requisition",26]
[946921,"Help Desk::Accounts","zyji","zyji","Mathematics","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Request for tep-paypal list from user zyji",5]
[946927,"Help Desk::Accounts","yingxi","yingxi","Brain & Cognitive Sciences","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Kenjiro Seki",6]
[946930,"Help Desk::Call Center","rachel","rachel","Nuclear Science and Engineering","2009-07-02","(blank)","2009-07-09","2009-07-09","2009-07-02","2009-07-02",0,7,"2009-07-09",0,"IP address request - ihhutch",19]
[946940,"Help Desk::Accounts","compean","compean","Management","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Request for ip09calcb2 list from user compean",5]
[946946,"Help Desk::Accounts","clmw","clmw","Physics","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-02","2009-07-02",0,4,"(blank)","(blank)","ACL access to an activity locker",30]
[946958,"Help Desk::Call Center","bramsay","bramsay","Housing","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Cannot log into Citrix",9]
[946963,"Help Desk::Service Center","adutta","adutta","Architecture","2009-07-02","2009-07-06","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"2009-07-02",4,"Malware Infestation",19]
[946964,"Help Desk::Call Center","kara.desalvo@gmail.com","N/A","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","ATTN: POSSIBLE FRAUD FROM MIT",8]
[946973,"Help Desk::Call Center","moleary","moleary","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Authorization error with SAPWeb Requisitioning function",10]
[946976,"Help Desk::Athena","apratim","apratim","Physics","2009-07-02","2009-07-02","2009-07-27","2009-07-27","2009-07-02","2009-07-27",0,25,"(blank)","(blank)","New matlab release available?",14]
[946977,"Help Desk::Accounts","amsiegs@gmail.com","N/A","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Full list of sustainability@mit.edu members",6]
[946982,"Help Desk::Accounts","efinnie","efinnie","Libraries","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Request for oapot list from user efinnie",5]
[946994,"Help Desk::Call Center","hsmarcus","hsmarcus","Mechanical Engineering","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Free Printer with purchase (Apple)",7]
[947019,"Help Desk::HDweb","cook","cook","Koch Inst - Integrative Cancer Research","2009-07-02","2009-07-06","2009-07-06","2009-07-06","2009-07-02","2009-07-06",0,4,"2009-07-02",4,"DreamWeaver access to AFS off campus",13]
[947029,"Help Desk::Call Center","lilehman","lilehman","Harvard/MIT Division of HST","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","where to download powerpoint",10]
[947048,"Help Desk::Accounts","bozkaya","bozkaya","Sloan School of Management","2009-07-02","(blank)","2009-07-02","2009-07-02","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: what are my incoming and outoing server names?",1]
[947055,"Help Desk::Accounts","cjet","cjet","Urban Studies & Planning","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","Re: CoLab Locker Changes",7]
[947057,"Help Desk::Business Help","maddie","maddie","Mechanical Engineering","2009-07-02","(blank)","2009-07-22","2009-07-22","2009-07-02","2009-07-22",0,20,"2009-07-02",20,"SAPgui installation error, \"Internal Error 2709. comdlg32.ocx\"",24]
[947075,"Help Desk::Call Center","marta.gonzalez.v@gmail.com","N/A","(blank)","2009-07-02","(blank)","2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,0,"(blank)","(blank)","New Account Email",15]
[947078,"Help Desk::Call Center","sherah","sherah","Civil and Environmental Engineering","2009-07-02","(blank)","2009-07-17","2009-07-17","2009-07-02","2009-07-17",0,15,"(blank)","(blank)","Trying to burn OSX 10.5 image",13]
[947105,"Help Desk::Athena","victorio","victorio","Not Available","2009-07-02","2009-07-06","2009-08-10","2009-08-06","2009-07-02","2009-08-06",0,35,"2009-07-02",35,"Open office doesnt open .doc",54]
[947118,"Help Desk::Accounts","jong","jong","System Design and Management Program","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",4,4,"(blank)","(blank)","SDM Affiliate Account",10]
[947130,"Help Desk::Accounts","chrissu","chrissu","Biology","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",4,4,"(blank)","(blank)","Request for eddi-finance list from user chrissu",5]
[947131,"Help Desk::Accounts","chrissu","chrissu","Biology","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",4,4,"(blank)","(blank)","Request for eddi list from user chrissu",5]
[947156,"Help Desk::Accounts","slevet","slevet","Foreign Languages & Literature Section","2009-07-02","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",5,5,"(blank)","(blank)","Locker Request for 21F315",11]
[947159,"Help Desk::Accounts","slevet","slevet","Foreign Languages & Literature Section","2009-07-02","(blank)","2009-07-29","2009-07-08","2009-07-06","2009-07-08",4,6,"(blank)","(blank)","Locker Request for 21F303",12]
[947167,"Help Desk::Accounts","mrjung","mrjung","Office of the General Counsel","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",4,4,"(blank)","(blank)","Request for Plankton list from user mrjung",9]
[947169,"Help Desk::Call Center","phw317","phw317","(blank)","2009-07-02","(blank)","2009-07-14","2009-07-14","2009-07-06","2009-07-14",4,12,"(blank)","(blank)","IMAP incoming & Outgoing server?",22]
[947174,"Help Desk::Athena","lucasxd","lucasxd","Aeronautics and Astronautics","2009-07-02","2009-07-06","2009-07-14","2009-07-14","2009-07-06","2009-07-14",4,12,"(blank)","(blank)","cannot use rm/mv/etc commands",25]
[947208,"Help Desk::Tether/iPass","lipoff","lipoff","Chemistry","2009-07-02","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",4,4,"2009-07-05",1,"Tether Account Request",9]
[947216,"Help Desk::Call Center","suckale","suckale","Earth, Atmos & Planetary Sci","2009-07-02","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",4,11,"(blank)","(blank)","matlab server down",13]
[947224,"Help Desk::Service Center","blairk","blairk","Aeronautics and Astronautics","2009-07-02","(blank)","2009-07-15","2009-07-15","2009-07-06","2009-07-06",4,13,"2009-07-08",7,"MacBook Pro issue",93]
[947279,"Help Desk::Call Center","saz","saz","Chemical Engineering","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","Off campus MITnet access",9]
[947359,"Help Desk::Accounts","mahsanmohsenin@yahoo.com","N/A","(blank)","2009-07-03","(blank)","2009-07-08","2009-07-08","2009-07-06","2009-07-08",3,5,"2009-07-05",3,"confusion with registering",18]
[947391,"Help Desk::Accounts","gautam.shewakramani@sloan.mit.edu","N/A","(blank)","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","question re: account purging",6]
[947396,"Help Desk::Athena","shashank_achiver@hotmail.com","N/A","(blank)","2009-07-03","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","help",22]
[947405,"Help Desk::Accounts","georgiag","georgiag","(blank)","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","Guest account request",6]
[947409,"Help Desk::Call Center","hamids","hamids","System Design & Management Prg","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","Oulook 2007",19]
[947420,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-03","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",3,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[947434,"Help Desk::Accounts","bmalley","bmalley","(blank)","2009-07-03","(blank)","2009-07-10","2009-07-10","2009-07-06","2009-07-06",3,7,"(blank)","(blank)","Silly Mailman/Moira Question",12]
[947454,"Edtech::Stellar","laij888","laij888","Electrical Eng & Computer Sci","2009-07-03","2009-07-06","2009-08-07","(blank)","2009-07-06","(blank)",3,"(blank)","2009-07-06","(blank)","7.013 Spring 2008 Lecture Videos Stopped Working",28]
[947458,"Help Desk::Accounts","ds2010","ds2010","Management","2009-07-03","2009-07-06","2009-07-07","2009-07-07","2009-07-06","2009-07-06",3,4,"(blank)","(blank)","forward emails from webmail",12]
[947475,"Help Desk::Service Center","mciver","mciver","Physics","2009-07-03","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",3,4,"2009-07-06",1,"requesting computer repair",48]
[947494,"Help Desk::Accounts","arjun.jaswal@gmail.com","N/A","(blank)","2009-07-03","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",3,4,"(blank)","(blank)","Kerberos account",19]
[947495,"Edtech::Stellar","fraenkel@MIT.EDU","N/A","(blank)","2009-07-03","2009-07-06","2009-07-23","2009-07-23","2009-07-06","2009-07-23",3,20,"2009-07-06",17,"website for the CSBi graduate program",20]
[947504,"Help Desk::Call Center","cherif","cherif","(blank)","2009-07-03","(blank)","2009-07-20","2009-07-20","2009-07-06","2009-07-20",3,17,"(blank)","(blank)","windows XP software distribution",17]
[947556,"Help Desk::Accounts","cortiz","cortiz","Materials Science and Engineering","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","Increase in Webpage",6]
[947560,"Help Desk::Accounts","atticus","atticus","(blank)","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","Need to have account sponsored?",6]
[947569,"Help Desk::Accounts","jon.brookshire@gmail.com","N/A","(blank)","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","Setting up outlook email (exchange)",7]
[947572,"Help Desk::Accounts","nashford","nashford","School of Engineering","2009-07-03","(blank)","2009-07-23","2009-07-23","2009-07-06","2009-07-16",3,20,"2009-07-06",17,"password?",32]
[947591,"Help Desk::Accounts","villa0918@gmail.com","N/A","(blank)","2009-07-03","2009-07-06","2009-07-08","2009-07-08","2009-07-06","2009-07-08",3,5,"(blank)","(blank)","Email forwarding",19]
[947621,"Help Desk::Accounts","D.Vayanos@lse.ac.uk","N/A","(blank)","2009-07-03","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",3,4,"(blank)","(blank)","Course material on Sloanspace",20]
[947652,"Help Desk::Accounts","geofft","geofft","Electrical Eng & Computer Sci","2009-07-03","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",3,3,"(blank)","(blank)","Keytab for host/hulciber.mit.edu",6]
[947685,"Help Desk::Call Center","monica.martinezbravo@gmail.com","N/A","(blank)","2009-07-04","(blank)","2009-07-04","2009-07-04","2009-07-04","2009-07-04",0,0,"(blank)","(blank)","Can't Access MIT Webmail",11]
[947687,"Help Desk::Call Center","taalebi","taalebi","(blank)","2009-07-04","(blank)","2009-07-05","2009-07-05","2009-07-04","2009-07-05",0,1,"(blank)","(blank)","URGENT: Getting blank plage for webmail.mit.edu",15]
[947689,"Help Desk::Call Center","sadik","sadik","(blank)","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",2,2,"(blank)","(blank)","Linking MIT Email Account to My Gmail Account",6]
[947718,"Help Desk::Business Help","hewei","hewei","Chemistry","2009-07-04","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-06",2,3,"2009-07-06",1,"Errors about Tax Withholding and Direct Deposit",21]
[947747,"Help Desk::Accounts","kvsingh@gmail.com","N/A","(blank)","2009-07-04","(blank)","2009-07-20","2009-07-20","2009-07-04","2009-07-08",0,16,"2009-07-05",15,"Accessing webmail (owa/imap)",51]
[947753,"Help Desk::Call Center","parmstrong@masdar.ae","N/A","(blank)","2009-07-04","(blank)","2009-07-05","2009-07-05","2009-07-04","2009-07-05",0,1,"(blank)","(blank)","MIT Webmail down?",7]
[947789,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-04","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",2,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[947846,"Help Desk::Backup","sgoldman","sgoldman","Biology","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",2,2,"(blank)","(blank)","delete TSM filespaces for  bmc-pub1",8]
[947874,"Help Desk::Call Center","jmstein","jmstein","Electrical Eng & Computer Sci","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",2,2,"(blank)","(blank)","Spam Quarantine",8]
[947885,"Help Desk::Call Center","dsk","dsk","Urban Studies & Planning","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",2,2,"(blank)","(blank)","bulk DHCP assigments",8]
[947891,"Help Desk::Accounts","atticus","atticus","(blank)","2009-07-04","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",2,2,"(blank)","(blank)","delete list \"movietime\"",6]
[947892,"Help Desk::Call Center","miki_tnd","miki_tnd","Civil and Environmental Eng","2009-07-04","(blank)","2009-07-21","2009-07-21","2009-07-06","2009-07-21",2,17,"(blank)","(blank)","Matlab Abroad",34]
[947963,"Help Desk::Accounts","bliss","bliss","Architecture","2009-07-04","(blank)","2009-07-08","2009-07-08","2009-07-06","2009-07-08",2,4,"(blank)","(blank)","Help  (two mailing lists)",15]
[947981,"Help Desk::Call Center","bjornson","bjornson","Biology","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",1,1,"(blank)","(blank)","Newsgroup",8]
[947983,"Edtech::Stellar","abarnett","abarnett","Sloan School of Management","2009-07-05","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",1,2,"2009-07-06",1,"Pls. add survey tool",17]
[948035,"Help Desk::Call Center","sdon","sdon","(blank)","2009-07-05","(blank)","2009-07-12","2009-07-12","2009-07-06","2009-07-12",1,7,"(blank)","(blank)","Saving Sent-Mail",25]
[948036,"Edtech::Stellar","anonymous@MIT.EDU","N/A","(blank)","2009-07-05","2009-07-06","2009-08-04","2009-08-04","2009-07-06","2009-08-04",1,30,"(blank)","(blank)","error encountered by anonymous",6]
[948101,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-05","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",1,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[948144,"Help Desk::Athena","lejo","lejo","(blank)","2009-07-05","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",1,1,"(blank)","(blank)","yukon.mit.edu Athena machine",22]
[948184,"Help Desk::Presales","mmmartin","mmmartin","(blank)","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",1,1,"2009-07-05",1,"Laptop",9]
[948328,"Help Desk::Accounts","reimer","reimer","Center for Transportation & Logistics","2009-07-05","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",1,1,"(blank)","(blank)","Guest account request",6]
[948333,"Help Desk::Accounts","lilian.tse@gmail.com","N/A","(blank)","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",1,1,"(blank)","(blank)","forwarding mail (Sloan)",7]
[948344,"Help Desk::Call Center","teresacolu12@att.net","N/A","(blank)","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",1,1,"(blank)","(blank)","why is my browser messed up?",6]
[948352,"Help Desk::Accounts","mark.bathe@MIT.EDU","N/A","(blank)","2009-07-05","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",1,2,"(blank)","(blank)","list moderation",29]
[948378,"Help Desk::Accounts","qchan","qchan","(blank)","2009-07-05","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",1,1,"(blank)","(blank)","Stop email forwarding",6]
[948379,"Help Desk::Call Center","cr-olle@comcast.net","N/A","(blank)","2009-07-05","(blank)","2009-07-05","2009-07-05","2009-07-05","2009-07-05",0,0,"(blank)","(blank)","I can't login to my MIT email",7]
[948381,"Help Desk::Accounts","cr-olle@comcast.net","N/A","(blank)","2009-07-05","(blank)","2009-07-08","2009-07-08","2009-07-06","2009-07-08",1,3,"(blank)","(blank)","password reset",12]
[948567,"Help Desk::Call Center","dwong","dwong","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Forwarding MIT Email to Gmail",6]
[948613,"Help Desk::Accounts","carboxyl","carboxyl","Prog in Media Arts Sciences","2009-07-06","(blank)","2009-08-05","2009-08-05","2009-07-06","2009-07-06",0,30,"(blank)","(blank)","spam quarantine (opt out, please)",33]
[948618,"Help Desk::Service Center","asappok","asappok","Mechanical Engineering","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"Broken CD/DVD drive",25]
[948620,"Help Desk::Call Center","zahn","zahn","Electrical Engineering-Computer Science","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",0,7,"(blank)","(blank)","Certificates question",16]
[948622,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",0,7,"(blank)","(blank)","Trackpad stopped working",21]
[948628,"Help Desk::Call Center","spipkin","spipkin","Management","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Sloan IBM Thinkpad T60 - Battery Problem",17]
[948633,"Help Desk::Accounts","NotificationService@sylantro.mit.edu","N/A","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"(blank)","(blank)","You have a new message from Angela Garraway.",3]
[948657,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[948668,"Help Desk::Call Center","mnickrsn","mnickrsn","Materials Science and Engineering","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",0,7,"(blank)","(blank)","Email problems",14]
[948680,"Help Desk::Call Center","bbenneke","bbenneke","Aeronautics and Astronautics","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",0,7,"(blank)","(blank)","License error -15",20]
[948685,"Help Desk::Call Center","lisah","lisah","Libraries","2009-07-06","(blank)","2009-08-05","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Cannot send e-mail with home SMTP on MITnet",63]
[948691,"Help Desk::Service Center","umit","umit","Electrical Eng & Computer Sci","2009-07-06","(blank)","2009-07-20","2009-07-20","2009-07-06","2009-07-15",0,14,"(blank)","(blank)","T60p with various hardware problems",78]
[948699,"Help Desk::Call Center","errol","errol","Information Services & Technology","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"(blank)","(blank)","FYI.. Building #1-2nd Floor No Power In Telecom Closet",3]
[948700,"Help Desk::Call Center","rcarney","rcarney","Materials Science and Eng","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Access to a locker",23]
[948704,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Vendor from IPEngine",7]
[948707,"Help Desk::Accounts","vgifford","vgifford","Sloan School of Management","2009-07-06","(blank)","2009-07-06","2009-07-06","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: new Sloan staff mpk1, please move to exchange",1]
[948712,"Help Desk::Call Center","hthorr","hthorr","(blank)","2009-07-06","(blank)","2009-07-30","2009-07-30","2009-07-06","2009-07-06",0,24,"(blank)","(blank)","help with task manager?",71]
[948716,"Help Desk::Business Help","hadar","hadar","Physics","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"need help with an ecat order.",8]
[948734,"Help Desk::Call Center","cshirsch","cshirsch","(blank)","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",0,1,"(blank)","(blank)","Cannot connect to MIT Wireless",19]
[948735,"Help Desk::Business Help","lnmartin","lnmartin","Chemistry","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"! problem with SAP requisiton page",14]
[948744,"Help Desk::Accounts","eddie","eddie","Aeronautics and Astronautics","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Extension for account ID",6]
[948745,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Guest account request",6]
[948753,"Help Desk::Accounts","jpassarelli@sloan.mit.edu","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","E-mail Forwarding",6]
[948767,"Help Desk::Call Center","esdeb","esdeb","Office of the President","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","unable to print to printer wst1",7]
[948768,"Help Desk::Call Center","jsm5","jsm5","Chemical Engineering","2009-07-06","(blank)","2009-07-20","2009-07-20","2009-07-06","2009-07-06",0,14,"(blank)","(blank)","Spam Quarantine",22]
[948782,"Help Desk::Call Center","parmstr","parmstr","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Spam filtering question",12]
[948790,"Help Desk::Accounts","mcenaney","mcenaney","Mechanical Engineering","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"access issues with web.mit.edu/nanoengineering/internal",19]
[948820,"Help Desk::Service Center","shirley","N/A","(blank)","2009-07-06","(blank)","2009-07-23","2009-07-23","2009-07-06","2009-07-07",0,17,"(blank)","(blank)","Failing speakers",143]
[948821,"Help Desk::Call Center","hitil@yandex.ru","N/A","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"(blank)","(blank)","¿¿¿¿Y¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿",5]
[948829,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: summer program students having email trouble (owa v imap)",1]
[948842,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","How to create folders on desktop",8]
[948848,"Help Desk::Service Center","s_rod","s_rod","Civil and Environmental Engineering","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",0,1,"2009-07-06",1,"Dell freezes",55]
[948853,"Help Desk::Accounts","pspencer","pspencer","Sloan School of Management","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Email Account for Temp",5]
[948858,"Help Desk::Service Center","sarahhan","sarahhan","Electrical Eng & Computer Sci","2009-07-06","(blank)","2009-07-15","2009-07-15","2009-07-06","2009-07-15",0,9,"(blank)","(blank)","Toshiba won't turn on",23]
[948862,"Help Desk::Service Center","jayanthi","jayanthi","Biological Engineering","2009-07-06","(blank)","2009-08-04","2009-07-09","2009-07-06","2009-07-09",0,3,"(blank)","(blank)","Hardware and software problems",91]
[948864,"Help Desk::Accounts","agarrawa","agarrawa","Facilities Administration","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"password",8]
[948867,"Help Desk::Call Center","bklatt","bklatt","Kavli Inst for Astrophysics & Space Rsrh","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","how to restore addresses deleted from Address Book",11]
[948871,"Help Desk::Business Help","kharmon","kharmon","Procurement","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"Duplicate Charges",22]
[948882,"Help Desk::Call Center","dipronio","dipronio","Office of the VP for Institute Affairs","2009-07-06","(blank)","2009-07-14","2009-07-14","2009-07-06","2009-07-14",0,8,"(blank)","(blank)","Guest Registration",23]
[948885,"Help Desk::Call Center","amolins","amolins","Health Sciences & Technology","2009-07-06","(blank)","2009-07-16","2009-07-16","2009-07-06","2009-07-16",0,10,"(blank)","(blank)","Is not receiving NEW email...split mailbox....",67]
[948887,"Help Desk::Business Help","elishag","elishag","Urban Studies and Planning","2009-07-06","(blank)","2009-07-08","2009-07-08","2009-07-06","2009-07-08",0,2,"2009-07-06",2,"student cannot log into direct deposit",36]
[948891,"Help Desk::Call Center","scfberry","scfberry","Harvard/MIT Division of HST","2009-07-06","(blank)","2009-07-20","2009-07-20","2009-07-06","2009-07-20",0,14,"(blank)","(blank)","tech time outage",24]
[948897,"Help Desk::Service Center","sgh2","sgh2","Anthropology Program","2009-07-06","(blank)","2009-08-04","2009-07-13","2009-07-06","2009-07-13",0,7,"(blank)","(blank)","MacBook won't boot",67]
[948900,"Help Desk::Service Center","agarwalg","agarwalg","Mechanical Engineering","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"Blue Screen of Death - Hardware Diag.",37]
[948909,"Help Desk::Call Center","ramml","ramml","(blank)","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",0,7,"(blank)","(blank)","can't login to imap through apple mail",20]
[948918,"Help Desk::Accounts","hlh","hlh","Earth, Atmospheric &  Planetary Sciences","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"phone: username/password",8]
[948921,"Help Desk::Backup","keybl","keybl","Chemical Engineering","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Schedule TSM backup  KFJTRIO",8]
[948922,"Help Desk::Call Center","dsavelli","dsavelli","Alumni Association","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","FW: Time to Renew: Secure Web Services require MIT personal certificates",7]
[948936,"Help Desk::Business Help","wandai","wandai","Francis Bitter Magnet Laboratory","2009-07-06","(blank)","2009-07-08","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"Safari adds .txt extension to downloaded Data Warehouse reports",32]
[948941,"Help Desk::Accounts","sokhan","sokhan","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Forwarding emails",6]
[948952,"Help Desk::Call Center","bklatt","bklatt","Kavli Inst for Astrophysics & Space Rsrh","2009-07-06","(blank)","2009-07-09","2009-07-07","2009-07-06","2009-07-06",0,1,"(blank)","(blank)","Questions about Apple Mail and Wireless configuration",19]
[948954,"Help Desk::Service Center","jdreed","jdreed","Information Services & Technology","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",0,7,"(blank)","(blank)","MacBook Air",51]
[948963,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: lincoln person, trouble registering (talk to their IT people)",1]
[948975,"Help Desk::Call Center","tachen","tachen","Biology","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","iMac computer",8]
[948979,"Help Desk::Call Center","lisaga","lisaga","Lab for Information & Decision Systems","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Can't log into Thunderbird email - gets error",22]
[949008,"Help Desk::Call Center","cope","cope","Anthropology Program","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"(blank)","(blank)","Cannot connect VPN just now...",5]
[949026,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: phishing attack looks like brightmail summary?",1]
[949037,"Help Desk::Accounts","ron.siegel@alum.mit.edu","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Fwd: Spam Quarantine Summary",10]
[949050,"Help Desk::Call Center","nkatz","nkatz","Physics","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","matlab questions",7]
[949071,"Help Desk::Business Help","jcalouro","jcalouro","Facilities Repair & Maintenance","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Brio Intelligence.",23]
[949073,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"(blank)","(blank)","phone call: IE cert trouble (trying certificate tool)",2]
[949077,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Journal voucher authorization",10]
[949080,"Help Desk::Accounts","yanik","yanik","Electrical Engineering-Computer Science","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Guest account request",6]
[949081,"Help Desk::Accounts","yanik","yanik","Electrical Engineering-Computer Science","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Guest account request",6]
[949083,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","password reset",6]
[949084,"Help Desk::Accounts","yanik","yanik","Electrical Engineering-Computer Science","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Guest account request",6]
[949099,"Help Desk::Accounts","NotificationService@sylantro.mit.edu","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","You have a new message from 6173249401.",5]
[949100,"Help Desk::Call Center","aepawl","aepawl","Physics","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Returning a dell computer",7]
[949118,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Forgotten password",6]
[949123,"Help Desk::Accounts","awwilson","awwilson","Dining","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","email address; name change",9]
[949127,"Help Desk::Call Center","div","div","Health Sciences & Technology","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Keyboard and trackpad malfunctioning on macbook",10]
[949136,"Help Desk::Accounts","ferlugaj@hhmi.org","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"MIT Personal Certificate",25]
[949140,"Help Desk::Accounts","rsikkema","rsikkema","AMPS-Libraries","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"phone: access to webcastnow locker",8]
[949141,"Help Desk::Call Center","tokeefe","tokeefe","Technology Licensing Office","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Old hard drive contents",11]
[949143,"Help Desk::Accounts","baniszew","baniszew","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Request for juicebox list from user baniszew",5]
[949145,"Help Desk::Backup","pkemble","pkemble","Center for Environmental Health Sciences","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"2009-07-06",1,"TSM is down-level",16]
[949152,"Help Desk::Service Center","nidhik","nidhik","Electrical Eng & Computer Sci","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-13",0,7,"2009-07-06",7,"laptop repair",21]
[949153,"Help Desk::Accounts","jchiang","jchiang","Information Services & Technology","2009-07-06","(blank)","2009-07-06","2009-07-06","(blank)","(blank)","(blank)",0,"(blank)","(blank)","jabber: please deactivate my temp worker who left",1]
[949155,"Edtech::Stellar","shiba","shiba","Sloan School of Management","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"2009-07-06",0,"Note associated with Site Created for sastry",8]
[949161,"Help Desk::Accounts","shiba","shiba","Sloan School of Management","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Wiki request for sastry from shiba",18]
[949171,"Help Desk::Accounts","mkern","mkern","Center for International Studies","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-06","2009-07-06",0,7,"(blank)","(blank)","Athena list permissions",44]
[949178,"Help Desk::Accounts","lnolan","lnolan","Chemistry","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Request for nolanlab list from user lnolan",6]
[949186,"Help Desk::Accounts","kimle","kimle","Management","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Forwarding MIT email",6]
[949191,"Help Desk::Accounts","ndweaver","ndweaver","Mechanical Engineering","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Guest account request",10]
[949192,"Help Desk::Accounts","pglidden","pglidden","Civil and Environmental Engineering","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Course 1 late admit",6]
[949195,"Help Desk::Accounts","mcdblake@gmail.com","N/A","(blank)","2009-07-06","(blank)","2009-07-08","2009-07-08","2009-07-06","2009-07-08",0,2,"(blank)","(blank)","EFL",10]
[949218,"Help Desk::Call Center","maguocha@mit.edu","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Hostname Registration for stata machine",6]
[949222,"Help Desk::Business Help","maguocha@mit.edu","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"ccure90 is prompting to install a luanchpad application",12]
[949228,"Help Desk::Call Center","yinqingl","yinqingl","Electrical Eng & Computer Sci","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Configuring Exchange on Thunderbird",8]
[949235,"Help Desk::Call Center","a_nasser","a_nasser","Prog in Media Arts Sciences","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Visiting student status",23]
[949237,"Help Desk::Accounts","callcenter@wi.mit.edu","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","MIT Guest Account Request for Jared Nordman",9]
[949239,"Help Desk::Accounts","fraenkel@MIT.EDU","N/A","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Wiki request for CSBiPhD from fraenkel",6]
[949244,"Help Desk::Call Center","aolson","aolson","Brain & Cognitive Sciences","2009-07-06","(blank)","2009-07-14","2009-07-14","2009-07-06","2009-07-14",0,8,"(blank)","(blank)","Trouble accessing ecat3",12]
[949252,"Help Desk::Call Center","edmund_w","edmund_w","Lab for Manufacturing & Productivity","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Two Questions",16]
[949253,"Help Desk::Call Center","gsands","gsands","Chemical Engineering","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Certificates being prompted repeatedly",9]
[949254,"Help Desk::Service Center","ferretti","ferretti","Materials Science and Engineering","2009-07-06","(blank)","2009-07-10","2009-07-10","2009-07-06","2009-07-10",0,4,"2009-07-06",4,"Possible Hard Drive failure",57]
[949259,"Help Desk::Call Center","dichen","dichen","Materials Science and Eng","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",0,1,"(blank)","(blank)","About the ecat3 department purchase",12]
[949261,"Help Desk::Call Center","brandyb","brandyb","Brain & Cognitive Sciences","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"(blank)","(blank)","Out of Office: Site Created for 9.01",6]
[949265,"Help Desk::Accounts","yanik","yanik","Electrical Engineering-Computer Science","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Guest account request",5]
[949268,"Help Desk::Accounts","rkemper","rkemper","Materials Science and Engineering","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"phone: access to dmse/sunmag",8]
[949274,"Help Desk::Service Center","npradhan","npradhan","MIT Energy Initiative","2009-07-06","(blank)","2009-07-08","2009-07-08","2009-07-06","2009-07-08",0,2,"(blank)","(blank)","Fan failure",52]
[949300,"Help Desk::Business Help","joengel","joengel","Materials Science and Eng","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"2009-07-06",0,"Need to add authorization to make a purchase",18]
[949301,"Help Desk::Call Center","veswaran","veswaran","Biology","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Matlab asking for license key",10]
[949308,"Help Desk::Accounts","elder","elder","DAPER Administration","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","accounts for UHH",7]
[949314,"Help Desk::Call Center","lizsimon","lizsimon","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Email on iPod Touch",13]
[949329,"Help Desk::Call Center","cook","cook","Koch Inst - Integrative Cancer Research","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Recommended Disk Imaging Software",7]
[949339,"Help Desk::Call Center","lschulz","lschulz","Brain & Cognitive Sciences","2009-07-06","2009-07-06","2009-07-06","2009-07-06","(blank)","2009-07-06","(blank)",0,"(blank)","(blank)","possible delay responding ... Re: Site Created for 9.85",5]
[949346,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Mailman list name",8]
[949350,"Help Desk::Business Help","lnmartin","lnmartin","Chemistry","2009-07-06","(blank)","2009-07-17","2009-07-17","2009-07-06","2009-07-17",0,11,"2009-07-06",11,"Unknown error when requesting visitor parking",15]
[949356,"Help Desk::Call Center","dominicg","dominicg","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","VirusScan Download",10]
[949378,"Help Desk::Call Center","sjenks","sjenks","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","ID request from GovConnection",9]
[949388,"Help Desk::Call Center","vmcgee","vmcgee","Linguistics & Philosophy","2009-07-06","(blank)","2009-07-15","2009-07-15","2009-07-06","2009-07-06",0,9,"(blank)","(blank)","Connect to Stata Center by iPhone",30]
[949389,"Help Desk::Call Center","nohadani","nohadani","Operations Research Center","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Certificates on Safari 4/Firefox 3",9]
[949390,"Help Desk::Call Center","ltmolina","ltmolina","Earth, Atmospheric &  Planetary Sciences","2009-07-06","(blank)","2009-07-17","2009-07-17","2009-07-07","2009-07-17",1,11,"(blank)","(blank)","Re: Time to Renew: Secure Web Services require MIT personal certificates",39]
[949394,"Help Desk::Accounts","jenl","jenl","Information Services & Technology","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Request for ogc-admin list from user jenl",6]
[949400,"Help Desk::Call Center","mmoses","mmoses","Sloan School of Management","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","new certificates",14]
[949401,"Help Desk::Call Center","dway","dway","(blank)","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Information for buying new Macbook",8]
[949410,"Help Desk::Accounts","aaruda","aaruda","Biology","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Forwarding MIT email",6]
[949421,"Help Desk::Business Help","neltnerb","neltnerb","Materials Science and Eng","2009-07-06","(blank)","2009-07-09","2009-07-09","2009-07-06","2009-07-09",0,3,"2009-07-06",3,"sapweb failing, eCAT purchasing, application failed due to an unknown error",114]
[949428,"Help Desk::Accounts","ttannis","ttannis","Electrical Eng & Computer Sci","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Request for mochalums@mit.edu list from user ttannis",6]
[949434,"Help Desk::Accounts","pmcunio","pmcunio","Aeronautics and Astronautics","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Wiki request for talaris from pmcunio",6]
[949437,"Help Desk::Call Center","gchen2","gchen2","Mechanical Engineering","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Encountering problem with certificates after installation of FF",11]
[949439,"Edtech::Stellar","gpeltecu","gpeltecu","(blank)","2009-07-06","2009-07-07","2009-07-07","2009-07-07","(blank)","2009-07-07","(blank)",1,"2009-07-06",1,"Note associated with Site Created for george",7]
[949450,"Help Desk::Call Center","rmurray","rmurray","Center for International Studies","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","account registration and certificates for user in Iran",12]
[949451,"Help Desk::Call Center","cmucci","cmucci","Legatum Center for Dev Entrepreneurship","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Computers with video editing software",8]
[949461,"Help Desk::Call Center","kimberly.dietz@gmail.com","N/A","(blank)","2009-07-06","2009-07-06","2009-07-20","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Will MIT distribute Windows 7? When? 64-bit version?",17]
[949462,"Help Desk::Call Center","martag","martag","Civil and Environmental Engineering","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Request to have MIT email account split",10]
[949467,"Help Desk::Accounts","martag","martag","Civil and Environmental Engineering","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-06","2009-07-07",0,1,"(blank)","(blank)","Split account",18]
[949477,"Help Desk::Call Center","edechter","edechter","McGovern Institute for Brain Research","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","Is MAC address registered",8]
[949488,"Help Desk::Call Center","grantm","grantm","McGovern Institute for Brain Research","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","determining whether a message was sent",7]
[949491,"Help Desk::Call Center","lukymann","lukymann","Civil and Environmental Eng","2009-07-06","(blank)","2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,0,"(blank)","(blank)","SFTP problem",11]
[949499,"Help Desk::Accounts","alvarso","alvarso","Aeronautics and Astronautics","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"(blank)","(blank)","Account for \"sailing staff\"",12]
[949501,"Help Desk::Call Center","yinqingl","yinqingl","Electrical Eng & Computer Sci","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"(blank)","(blank)","question about imap email",9]
[949505,"Help Desk::Mobile Devices","rileyh","rileyh","Human Resources","2009-07-06","2009-07-07","2009-07-07","2009-07-07","(blank)","2009-07-07","(blank)",1,"2009-07-07",0,"Suggested Hermes change: installing mitca.cer on Windows Mobile 6 device",8]
[949518,"Help Desk::Accounts","nmann","nmann","Health Sciences & Technology","2009-07-06","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"(blank)","(blank)","Request for hst2012xx list from user nmann",6]
[949531,"Help Desk::Call Center","jagath","jagath","Department of Biological Engineering","2009-07-06","(blank)","2009-07-30","2009-07-30","2009-07-08","2009-07-30",2,24,"(blank)","(blank)","not receiving email",20]
[949556,"Help Desk::Accounts","mra23","mra23","Mechanical Engineering","2009-07-06","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"(blank)","(blank)","Request for allshouse list from user mra23",6]
[949572,"Help Desk::Call Center","akiss","akiss","(blank)","2009-07-06","(blank)","2009-07-13","2009-07-13","2009-07-07","2009-07-13",1,7,"(blank)","(blank)","Matlab License Error",19]
[949577,"Help Desk::Business Help","rmurray","rmurray","Center for International Studies","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"(blank)","(blank)","Commitments",15]
[949579,"Help Desk::Accounts","cmancuso","cmancuso","(blank)","2009-07-06","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"(blank)","(blank)","Email forwarding",6]
[949586,"Help Desk::Call Center","pcalamia@gmail.com","N/A","(blank)","2009-07-06","(blank)","2009-07-17","2009-07-17","2009-07-07","2009-07-17",1,11,"(blank)","(blank)","MIT Certificate for IE7 on Vista",32]
[949587,"Help Desk::Presales","jpier","jpier","(blank)","2009-07-06","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",1,1,"2009-07-07",0,"computer advice",9]
[949631,"Help Desk::Accounts","jmachado@PLANT.MIT.EDU","N/A","(blank)","2009-07-06","(blank)","2009-07-23","2009-07-23","2009-07-07","2009-07-23",1,17,"2009-07-07",16,"Personal Web Certificate Help...",31]
[949647,"Help Desk::Accounts","jagath","jagath","Department of Biological Engineering","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","splitting my email",6]
[949653,"Help Desk::Call Center","wxz","wxz","Physics","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","File/Folder Permission",8]
[949669,"Help Desk::Accounts","mercedespoliti@gmail.com","N/A","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Help Forwarding Email",10]
[949690,"Help Desk::Accounts","jdew","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","FW: Activation of email (sponsor guest)",11]
[949785,"Help Desk::Accounts","pcarrier","pcarrier","Information Services & Technology","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","FW: [Sqldba-l] Welcome to the \"Server-operations-clients\" mailing list",14]
[949819,"Help Desk::Accounts","rdamian@broadinstitute.org","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Stop Forwarding",6]
[949848,"Help Desk::Call Center","fmpage","fmpage","Materials Processing Center","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Lost mail folder in Applemail",10]
[949853,"Help Desk::Business Help","warner","warner","Alumni Association","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"client has problems launching SAPgui",12]
[949872,"Help Desk::Call Center","osptony@MIT.EDU","N/A","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07","(blank)","2009-07-07","(blank)",0,"(blank)","(blank)","(blank)",5]
[949875,"Help Desk::Call Center","dbono","dbono","Materials Science and Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","having trouble obtaining personal certificate",11]
[949885,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07","(blank)","2009-07-07","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[949894,"Help Desk::Call Center","hpark","hpark","Harvard/MIT Division of HST","2009-07-07","(blank)","2009-07-10","2009-07-10","2009-07-07","2009-07-10",0,3,"(blank)","(blank)","Can't reach Certificate site,",15]
[949907,"Help Desk::Call Center","mks","mks","Mechanical Engineering","2009-07-07","2009-07-07","2009-07-09","2009-07-09","2009-07-07","2009-07-08",0,2,"(blank)","(blank)","Ruby problem",28]
[949938,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: as a Broad employee, can I use MIT wireless?",1]
[949992,"Help Desk::Call Center","mohr","mohr","Mechanical Engineering","2009-07-07","(blank)","2009-07-10","2009-07-10","2009-07-07","2009-07-10",0,3,"(blank)","(blank)","Network Connectivitiy - Static IP/DHCP",30]
[949993,"Help Desk::Accounts","jthompson@MIT.EDU","N/A","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","MIT ID",6]
[949996,"Help Desk::Business Help","nmellios","nmellios","Picower Institute for Learning & Memory","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"SAPweb problem",10]
[949997,"Help Desk::Business Help","ljlerman","ljlerman","Dean for Student Life","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"getting the wrong requisitions to be approved",21]
[950008,"Help Desk::Service Center","kseiden","kseiden","MIT Press","2009-07-07","2009-07-07","2009-07-16","2009-07-16","2009-07-07","2009-07-16",0,9,"2009-07-07",9,"T61 with possible hard drive problems",66]
[950016,"Help Desk::Call Center","jalonso@mit.edu","N/A","(blank)","2009-07-07","(blank)","2009-07-21","2009-07-21","2009-07-07","2009-07-07",0,14,"(blank)","(blank)","Complaint about Brightmail opt-out",44]
[950017,"Help Desk::Service Center","galts","galts","School of Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"Wants docs off of a floppy",16]
[950021,"Help Desk::Call Center","amy_mac","amy_mac","Sloan School of Management","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Having trouble getting my personal certificate",24]
[950029,"Help Desk::Call Center","erobbins","erobbins","Division of Comparative Medicine","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","No access to sapwebss",10]
[950044,"Help Desk::Call Center","msmalley","msmalley","Facilities Repair & Maintenance","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"need access to server closet adjacent to w20-575",10]
[950068,"Help Desk::Accounts","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"problem with mailman list",19]
[950070,"Help Desk::Accounts","jdeutsch","jdeutsch","McGovern Institute for Brain Research","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","kerberos username for new postdoc",9]
[950071,"Help Desk::Call Center","jmeldman","jmeldman","Sloan School of Management","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","changing password",7]
[950092,"Help Desk::Call Center","rmacri","rmacri","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","jabber instant messaging service",14]
[950095,"Help Desk::Accounts","MSherman@PLANT.MIT.EDU","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Athena account for Julia Ledewitz...",10]
[950113,"Help Desk::Call Center","emazique","emazique","Sloan School of Management","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-07","2009-07-08",0,1,"(blank)","(blank)","Restore an email folder - \"visitors\"",34]
[950132,"Help Desk::Call Center","suara2","suara2","List Visual Arts Center","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"problems obtaining new certificate",17]
[950146,"Help Desk::Call Center","slydon","slydon","(blank)","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-07","2009-07-08",0,1,"(blank)","(blank)","Powerpoint on Mac question",18]
[950158,"Help Desk::Call Center","lbellan","lbellan","Chemical Engineering","2009-07-07","(blank)","2009-07-27","2009-07-27","2009-07-07","2009-07-27",0,20,"(blank)","(blank)","dropped wireless connection in E25",24]
[950176,"Help Desk::Call Center","peltecu.g@neu.edu","N/A","(blank)","2009-07-07","(blank)","2009-07-16","2009-07-16","2009-07-07","2009-07-16",0,9,"(blank)","(blank)","e-mail setup trouble",31]
[950179,"Help Desk::Call Center","ajl","ajl","Physics","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","XWIN32 license renewal",8]
[950192,"Help Desk::Accounts","rhayman","rhayman","Koch Inst - Integrative Cancer Research","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"mailing list help",21]
[950194,"Help Desk::Call Center","jhill","jhill","Materials Science and Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Help changing password and installing certificates",10]
[950195,"Help Desk::Call Center","polly","polly","Biology","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Prompted for pw on cert test page",11]
[950208,"Help Desk::Accounts","alinaj","alinaj","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"phone: password",8]
[950209,"Help Desk::Call Center","johnr4","johnr4","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","help with installing vmfusion",37]
[950210,"Help Desk::Accounts","ykumpark","ykumpark","Department of Biological Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"phone: get certificate, vbscript error",12]
[950212,"Help Desk::Service Center","suzel","suzel","Mechanical Engineering","2009-07-07","(blank)","2009-07-10","2009-07-10","2009-07-07","2009-07-10",0,3,"2009-07-07",3,"Issue with my laptop",13]
[950215,"Help Desk::Call Center","mmodell","mmodell","Chemical Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Assistance with changing password",11]
[950224,"Help Desk::Accounts","pastor.rocklyn@lifechurchboston.org","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Please Expand Quota For The /mit/star Locker",6]
[950236,"Help Desk::Service Center","davefoss","davefoss","Research Laboratory of Electronics","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-07","2009-07-08",0,1,"2009-07-07",1,"Swapping out hard drive",42]
[950237,"Help Desk::Accounts","echin","echin","Sloan School of Management","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Guest account request",10]
[950262,"Help Desk::Accounts","dkong","dkong","Program in Media Arts and Sciences","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Account sponsor",6]
[950265,"Help Desk::Call Center","adaz","adaz","Harvard/MIT Division of HST","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","SAPGui Kerberos error",10]
[950274,"Help Desk::Accounts","SHUNT3@PARTNERS.ORG","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","MIT email address",22]
[950285,"Help Desk::Accounts","mark.bathe@MIT.EDU","N/A","(blank)","2009-07-07","(blank)","2009-07-09","2009-07-09","2009-07-07","2009-07-09",0,2,"(blank)","(blank)","FW: Your new mailing list: biophysics-faculty",10]
[950290,"Help Desk::Call Center","padour","padour","Physics","2009-07-07","(blank)","2009-07-30","2009-07-30","2009-07-07","2009-07-30",0,23,"2009-07-07",23,"Wireless access point",35]
[950303,"Help Desk::Call Center","pepebe","pepebe","Biology","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Excel printing extra pages",7]
[950311,"Help Desk::Call Center","jacook","jacook","Global Education & Career Developmnt Ctr","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","keychain and privilege issues",9]
[950325,"Help Desk::Call Center","isadora","isadora","Department of Biological Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","repeated certificate auth required",12]
[950332,"Help Desk::Business Help","ramon12","ramon12","Computational and Systems Bio","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"sapweb error",15]
[950336,"Help Desk::Call Center","pancho","pancho","Aeronautics and Astronautics","2009-07-07","(blank)","2009-07-23","2009-07-23","2009-07-07","2009-07-23",0,16,"(blank)","(blank)","MATLAB/VPN Issue",33]
[950338,"Help Desk::Call Center","fosterk","fosterk","Chemical Engineering","2009-07-07","2009-07-07","2009-07-21","2009-07-21","2009-07-07","2009-07-21",0,14,"(blank)","(blank)","tektronix  printer can not print lables : mismatch media error",24]
[950340,"Edtech::Stellar","goentzel","goentzel","Center for Transportation & Logistics","2009-07-07","2009-07-07","2009-07-07","2009-07-07","(blank)","2009-07-07","(blank)",0,"2009-07-07",0,"Note associated with Site Created for mz_530",8]
[950341,"Help Desk::Call Center","agd","agd","Mechanical Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Purchasing a Dell Studio XPS with 1024 Mb vid. card",7]
[950343,"Help Desk::Accounts","ghanson","ghanson","School of Science","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Request for sos-promo list from user ghanson",6]
[950353,"Help Desk::Call Center","andalman","andalman","Brain and Cognitive Sciences","2009-07-07","(blank)","2009-07-23","2009-07-23","2009-07-09","2009-07-23",2,16,"(blank)","(blank)","lost email messages",17]
[950357,"Help Desk::Accounts","katej","katej","OpenCourseWare","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Request for ocw_usability list from user katej",6]
[950360,"Help Desk::Call Center","daniella","daniella","Physics","2009-07-07","(blank)","2009-07-09","2009-07-09","2009-07-07","2009-07-09",0,2,"(blank)","(blank)","help with thunderbird",26]
[950367,"Help Desk::Accounts","colodzin","colodzin","Information Services & Technology","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Guest account request",6]
[950374,"Help Desk::Accounts","dkong","dkong","Program in Media Arts and Sciences","2009-07-07","(blank)","2009-07-16","2009-07-16","2009-07-07","2009-07-16",0,9,"(blank)","(blank)","Email account for Professor Jin Au Kong",20]
[950378,"Help Desk::Call Center","elder","elder","DAPER Administration","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","problems with Fetch and directory creation",7]
[950400,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: confusion about password not showing up in login screen",1]
[950421,"Help Desk::Call Center","gwolf","gwolf","McGovern Institute for Brain Research","2009-07-07","(blank)","2009-07-09","2009-07-09","2009-07-07","2009-07-07",0,2,"(blank)","(blank)","affiliate id card via internet",27]
[950422,"Help Desk::Call Center","jwebst","jwebst","McGovern Institute for Brain Research","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Problem with wireless registration",7]
[950425,"Help Desk::Call Center","summab@mit.edu","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","client reports dead drop 5-021-504",13]
[950428,"Help Desk::Call Center","afrav@mit.edu","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","new post doc, can't access sapweb",7]
[950444,"Edtech::Stellar","ghanson","ghanson","School of Science","2009-07-07","(blank)","2009-07-17","2009-07-17","2009-07-07","2009-07-17",0,10,"2009-07-07",10,"Stellar - School of Science",25]
[950489,"Help Desk::Accounts","jad","jad","Information Services & Technology","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Wiki request for FSSPROJNB from jad",6]
[950491,"Help Desk::Service Center","marygal","marygal","MIT Energy Initiative","2009-07-07","(blank)","2009-07-15","2009-07-15","2009-07-07","2009-07-15",0,8,"2009-07-07",8,"Dell Latitude D830 damaged",69]
[950501,"Help Desk::Business Help","ladybug","ladybug","Comp Sci & Artificial Intelligence Lab","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"ECAT3 Help",9]
[950503,"Help Desk::Call Center","rmokeefe","rmokeefe","Microsystems Technology Laboratories","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Unable to get personal certificate.",10]
[950508,"Help Desk::Athena","gdc","gdc","Economics","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","printer picus needs help",10]
[950510,"Help Desk::HDweb","lpauli","lpauli","Architecture","2009-07-07","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",2,2,"2009-07-08",1,"[istweb] IS&T Web CAN'T FIND: hosting compatability",11]
[950515,"Help Desk::Call Center","khuppert","khuppert","Civil and Environmental Eng","2009-07-07","(blank)","2009-07-20","2009-07-20","2009-07-07","2009-07-20",0,13,"(blank)","(blank)","Matlab license error 39",33]
[950517,"Help Desk::Call Center","stacyp","stacyp","Lemelson/MIT Program","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Apple mail problem.",12]
[950522,"Help Desk::Call Center","bajpayee","bajpayee","Mechanical Engineering","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Unablet to access internet using wireless connection.",10]
[950529,"Help Desk::Service Center","chenh","chenh","Mathematics","2009-07-07","(blank)","2009-07-14","2009-07-14","2009-07-07","2009-07-14",0,7,"(blank)","(blank)","Damaged display",38]
[950549,"Help Desk::Call Center","lzahn","lzahn","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","needs assistance for email configuration on iPhone",11]
[950554,"Help Desk::Accounts","kmaxwell","kmaxwell","Libraries","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Wiki request for SERFORMS from kmaxwell",18]
[950562,"Help Desk::Accounts","dbg","dbg","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"phone: password",8]
[950563,"Help Desk::Accounts","jung_lee","jung_lee","Management","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"2009-07-07",0,"phone: forgot password",8]
[950565,"Help Desk::Call Center","maymon","maymon","Electrical Eng & Computer Sci","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Network registration blues",10]
[950572,"Help Desk::Accounts","dbg","dbg","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Recovering Lost Athena Password",5]
[950594,"Help Desk::Accounts","rkusko","rkusko","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","Request for epidemiology list from user rkusko",6]
[950603,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-07","(blank)","2009-07-07","2009-07-07","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: I will be a postdoc in October, can I get an account now?",1]
[950611,"Help Desk::Call Center","lisaga","lisaga","Lab for Information & Decision Systems","2009-07-07","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-08",1,2,"(blank)","(blank)","Symantec Brighmail Gateway: blocking senders",25]
[950620,"Help Desk::Call Center","bklatt","bklatt","Kavli Inst for Astrophysics & Space Rsrh","2009-07-07","2009-07-08","2009-07-08","2009-07-08","2009-07-07","2009-07-08",0,1,"(blank)","(blank)","Trouble printing to usb printer",15]
[950624,"Help Desk::Service Center","clay","clay","Human Resources","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-07","2009-07-08",0,1,"(blank)","(blank)","Optiplex 755 with bad hard drive",38]
[950627,"Edtech::Stellar","jchiang","jchiang","Information Services & Technology","2009-07-07","(blank)","2009-07-09","2009-07-09","2009-07-07","2009-07-09",0,2,"(blank)","(blank)","practice ticket for gheorghe",37]
[950640,"Help Desk::Call Center","zahn","zahn","Electrical Engineering-Computer Science","2009-07-07","(blank)","2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,0,"(blank)","(blank)","compose / reply to email on iphone",11]
[950644,"Help Desk::Call Center","chryseis","chryseis","(blank)","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","trouble accessing SAPwebSS websites",18]
[950660,"Help Desk::Service Center","suzel","suzel","Mechanical Engineering","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-07","2009-07-08",0,1,"(blank)","(blank)","Possible Hard Drive failure",38]
[950673,"Help Desk::Call Center","patrick.roby@iszl.ch","N/A","(blank)","2009-07-07","(blank)","2009-07-14","2009-07-14","2009-07-08","2009-07-14",1,7,"(blank)","(blank)","Registration",9]
[950678,"Edtech::Stellar","wexler","wexler","Brain & Cognitive Sciences","2009-07-07","(blank)","2009-07-17","(blank)","2009-07-08","(blank)",1,"(blank)","2009-07-08","(blank)","No such course in Fall Re: Site Created for 9.601",28]
[950703,"Help Desk::Call Center","rgray","rgray","Facilities Repair & Maintenance","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","[istweb] IS&T Web GENERAL COMMENT: Can't get on my remote desktop",8]
[950709,"Help Desk::Call Center","drewhill","drewhill","Management","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","Can't download VPN 5.0x for Windows",10]
[950711,"Help Desk::Call Center","ccc@MIT.EDU","N/A","(blank)","2009-07-07","(blank)","2009-07-16","2009-07-16","2009-07-13","2009-07-16",6,9,"(blank)","(blank)","E-mail outage",30]
[950718,"Help Desk::Call Center","tpmj","tpmj","Mechanical Engineering","2009-07-07","(blank)","2009-07-16","2009-07-16","2009-07-09","2009-07-16",2,9,"(blank)","(blank)","Remote access problem",11]
[950721,"Help Desk::Call Center","gmrobert@verizon.net","N/A","(blank)","2009-07-07","(blank)","2009-07-23","2009-07-23","2009-07-08","2009-07-23",1,16,"(blank)","(blank)","Can't connect to my Remote Desktop from home to MIT",14]
[950726,"Help Desk::Call Center","kalb@MIT.EDU","N/A","(blank)","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","new Symantec SPAM service",8]
[950743,"Help Desk::Call Center","cparis","cparis","School of Humanities, Arts, & Social Sci","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","urgent question from carl paris",8]
[950745,"Help Desk::Accounts","dszeszko@gmail.com","N/A","(blank)","2009-07-07","(blank)","2009-07-10","2009-07-10","2009-07-08","2009-07-10",1,3,"(blank)","(blank)","Forward emails from dszeszko@MIT.edu----to----dszeszko@gmail.com",10]
[950853,"Help Desk::Accounts","cebrian@media.mit.edu","N/A","(blank)","2009-07-07","2009-07-08","2009-07-24","2009-07-24","2009-07-08","2009-07-08",1,17,"(blank)","(blank)","Email forwarding",22]
[950859,"Help Desk::Accounts","brittav@u.washington.edu","N/A","(blank)","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","MIT Email? (owa v. exchange)",11]
[950903,"Help Desk::Call Center","mpmoriss","mpmoriss","Sloan School of Management","2009-07-07","(blank)","2009-07-21","2009-07-21","2009-07-08","2009-07-21",1,14,"(blank)","(blank)","MIT Certificate - My browser failed to generate a key",14]
[950910,"Help Desk::Accounts","adam_g","adam_g","Management","2009-07-07","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","Forwarding request",6]
[950917,"Help Desk::Call Center","gkwak","gkwak","Comp Sci & Artificial Intelligence Lab","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","imap or pop3",6]
[950928,"Help Desk::Accounts","mxw","mxw","Chemical Engineering","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","Wiki request for INNOWORKS from mxw",6]
[950933,"Help Desk::Accounts","ambar91","ambar91","Biology","2009-07-07","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","Request for innoworks list from user ambar91",6]
[950951,"Help Desk::Accounts","tseaver@agendaless.com","N/A","(blank)","2009-07-07","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",1,1,"(blank)","(blank)","Re: MIT account",17]
[950980,"Help Desk::Accounts","frusto","frusto","Chemistry","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Request for fancy list from user frusto",5]
[951050,"Help Desk::Call Center","giannixx83@tin.it","N/A","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Certificates troubles",14]
[951055,"Help Desk::Call Center","lorenzof","lorenzof","(blank)","2009-07-08","(blank)","2009-07-16","2009-07-16","2009-07-09","2009-07-16",1,8,"(blank)","(blank)","can not get personal MIT certificate",21]
[951085,"Help Desk::Call Center","wxz","wxz","Physics","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Room Phone Number",10]
[951133,"Help Desk::Service Center","lilyb","lilyb","Mechanical Engineering","2009-07-08","(blank)","2009-07-24","2009-07-23","2009-07-08","2009-07-23",0,15,"2009-07-14",9,"[istweb] malware",35]
[951146,"Help Desk::Call Center","mmaclell","mmaclell","Facilities Misc","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Flooding in 48-209",10]
[951149,"Help Desk::Accounts","idavies","idavies","Aeronautics and Astronautics","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Email Forwarding/Sending problem",13]
[951151,"Help Desk::Call Center","mmahoney","mmahoney","Information Services & Technology","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Tech Time Not working",13]
[951154,"Help Desk::Accounts","rwang","rwang","Center for Technology, Policy & Ind Dev","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Please set up an account for Linda Kresl",6]
[951156,"Help Desk::Presales","N/A","N/A","(blank)","2009-07-08","(blank)","2009-07-16","2009-07-16","2009-07-08","2009-07-16",0,8,"2009-07-08",8,"Friend of incoming freshman wants to talk about windows computers",17]
[951167,"Help Desk::Call Center","cschultz","cschultz","Budget, Finance and Treasury","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","pls help tech time down at NE49",13]
[951169,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951170,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951173,"Help Desk::Service Center","hadar","hadar","Physics","2009-07-08","2009-07-10","2009-07-16","2009-07-16","2009-07-08","2009-07-16",0,8,"2009-07-08",8,"client is getting a 192 wireless address in Building 13-2025",20]
[951179,"Help Desk::Call Center","balkwill","balkwill","Chemical Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Likes new IST site but can't find the autoresponder",10]
[951185,"Help Desk::Call Center","valonen","valonen","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-08",0,1,"(blank)","(blank)","Fwd: Time to Renew: Secure Web Services require MIT personal certificates",12]
[951206,"Help Desk::Call Center","ghavidel","ghavidel","School of Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Problem creating meeting in TechTime",10]
[951212,"Help Desk::Call Center","bartd","bartd","Information Services & Technology","2009-07-08","(blank)","2009-07-14","2009-07-14","2009-07-08","2009-07-14",0,6,"(blank)","(blank)","Unable to logon",9]
[951221,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08","(blank)","2009-07-08","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[951237,"Help Desk::Business Help","cmrod","cmrod","Administrative Services: Chem E/DMSE","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"SapWeb help, cost collector lookup",14]
[951243,"Help Desk::Call Center","mmodell","mmodell","Chemical Engineering","2009-07-08","(blank)","2009-07-31","2009-07-31","2009-07-08","2009-07-09",0,23,"(blank)","(blank)","Possible virus infection",20]
[951270,"Help Desk::Accounts","jmclean","jmclean","Sloan School of Management","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Account for database developer",15]
[951271,"Help Desk::Business Help","cbrooke","cbrooke","Mechanical Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"Cost collector lookup - Touchstone login",22]
[951273,"Help Desk::Service Center","fjk","fjk","Plasma Science and Fusion Center","2009-07-08","(blank)","2009-07-14","2009-07-14","2009-07-08","2009-07-14",0,6,"(blank)","(blank)","iMac won't boot",59]
[951280,"Help Desk::Accounts","dcairns","dcairns","Sponsored & Genl A/R & Cashier","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Remove List and Update List",7]
[951282,"Help Desk::Call Center","cmjones","cmjones","Ofc of the Dean for Graduate Education","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"client can't access techtime on Mac",11]
[951283,"Help Desk::Call Center","ewilkoff","ewilkoff","McGovern Institute for Brain Research","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","CertAid temporarily unavailable from software distribution site",11]
[951295,"Help Desk::Service Center","hardsog","hardsog","Chemical Engineering","2009-07-08","(blank)","2009-07-10","2009-07-10","2009-07-08","2009-07-10",0,2,"(blank)","(blank)","Dell D630 FC746D1 - No video",47]
[951300,"Help Desk::Service Center","hardsog","hardsog","Chemical Engineering","2009-07-08","(blank)","2009-07-10","2009-07-10","2009-07-08","2009-07-10",0,2,"(blank)","(blank)","Dell D630C Split video - 5FYPLG1",45]
[951302,"Help Desk::Business Help","jbar","jbar","Office of Sponsored Programs","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"Set login for cost collector lookup to use my web certificate always, it won't let me login though.",13]
[951303,"Help Desk::Call Center","vkarthik","vkarthik","Materials Science and Eng","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Sapweb EHS Login Problem",9]
[951304,"Help Desk::Call Center","tata","tata","Earth, Atmos & Planetary Sci","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","question about X-Win32 license",13]
[951307,"Help Desk::Call Center","alycej","alycej","Human Resources","2009-07-08","(blank)","2009-07-23","2009-07-23","2009-07-08","2009-07-23",0,15,"2009-07-08",15,"Auto-responder page not recognizing certificate",31]
[951308,"Help Desk::Call Center","mwolf","mwolf","Physics","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"client seeks advice about wireless broadband service",10]
[951315,"Help Desk::Service Center","hardsog","hardsog","Chemical Engineering","2009-07-08","(blank)","2009-07-10","2009-07-10","2009-07-08","2009-07-10",0,2,"(blank)","(blank)","Dell D630 Split Video - HP746D1",46]
[951316,"Help Desk::Business Help","london","london","Plasma Science and Fusion Center","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"SAPweb: Cannot run Cost Collector Account Lookup report",22]
[951322,"Help Desk::Call Center","eaj","eaj","(blank)","2009-07-08","(blank)","2009-07-22","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Email quota increase request",10]
[951323,"Help Desk::Accounts","jstezzi","jstezzi","Office of the Vice President for Finance","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Name Change",26]
[951339,"Help Desk::Service Center","abs82","abs82","(blank)","2009-07-08","(blank)","2009-07-10","2009-07-10","2009-07-08","2009-07-10",0,2,"(blank)","(blank)","Apple 20\" iMac",44]
[951340,"Edtech::Stellar","hanwei_h","hanwei_h","(blank)","2009-07-08","(blank)","2009-08-07","2009-07-31","2009-07-08","2009-07-31",0,23,"2009-07-08",23,"SMA Login issue",40]
[951348,"Help Desk::Call Center","bis","bis","Linguistics & Philosophy","2009-07-08","(blank)","2009-07-16","2009-07-16","2009-07-08","2009-07-16",0,8,"(blank)","(blank)","Help with Microsoft Word",15]
[951355,"Help Desk::Call Center","pboisver","pboisver","Center for Matl Science and Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","link doesn't work on new IS&T website, Windows Mail",11]
[951362,"Help Desk::Accounts","andrew.neils3@gmail.com","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"Kerberos ID",16]
[951383,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","Phone call: Oxford Studies person, here last year, needs more visitor net access",1]
[951387,"Help Desk::Business Help","lpage","lpage","Materials Science and Engineering","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"SAPweb: Cannot run Cost Collector Account Lookup report",18]
[951400,"Help Desk::Call Center","csliang","csliang","Electrical Eng & Computer Sci","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Setting up the phone for conferencing",10]
[951403,"Help Desk::Call Center","coombs","coombs","Chemistry","2009-07-08","(blank)","2009-07-14","2009-07-14","2009-07-08","2009-07-14",0,6,"(blank)","(blank)","email disappeared from Mail after printing",17]
[951414,"Help Desk::Call Center","remi.jolibois@gmail.com","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","issues with webmail",8]
[951421,"Help Desk::Call Center","spatrick","spatrick","Physics","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","concerns about spam quarantine",8]
[951426,"Help Desk::Accounts","acosmas","acosmas","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","[Mailman] eastgate-floorreps list",10]
[951428,"Help Desk::Call Center","flaherty@mit.edu","N/A","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","unable to get into ECAT3 Office Depot site",12]
[951431,"Help Desk::Call Center","mciver","mciver","Physics","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","how to move a fax machine",10]
[951434,"Help Desk::Accounts","reedmiller17@gmail.com","N/A","(blank)","2009-07-08","(blank)","2009-07-28","2009-07-10","2009-07-08","2009-07-10",0,2,"(blank)","(blank)","password reset",49]
[951450,"Help Desk::Service Center","alexiss","alexiss","Urban Studies and Planning","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-09",0,1,"2009-07-08",1,"virus removal",81]
[951455,"Help Desk::Accounts","brew","brew","Libraries","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951456,"Help Desk::Accounts","brew","brew","Libraries","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951458,"Help Desk::Accounts","brew","brew","Libraries","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951460,"Help Desk::Accounts","brew","brew","Libraries","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951462,"Help Desk::Accounts","suara2@mit.edu","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","walkin: password reset",1]
[951472,"Help Desk::Business Help","songkd","songkd","(blank)","2009-07-08","(blank)","2009-08-05","(blank)","2009-07-08","(blank)",0,"(blank)","2009-07-08","(blank)","Status change to graduate student, cannot access timesheets",38]
[951474,"Help Desk::Call Center","vesal@MIT.EDU","N/A","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Apple Mail outgoing message stuck",12]
[951487,"Help Desk::Call Center","jschaeff","jschaeff","Plasma Science and Fusion Center","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"client has questions about TSM backup",10]
[951500,"Help Desk::Call Center","alan_s","alan_s","Materials Science and Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","TSM patch",12]
[951504,"Help Desk::Business Help","anoble@whoi.edu","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"Regarding access to Sap Web Reporting, authorizations issue",17]
[951509,"Help Desk::Accounts","bvincent","bvincent","Biology","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Email forwarding request",6]
[951514,"Help Desk::Call Center","pmakumbe","pmakumbe","Mechanical Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","checking on lai-box7",9]
[951539,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951540,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951541,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951542,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951543,"Help Desk::Call Center","gchen2","gchen2","Mechanical Engineering","2009-07-08","2009-07-09","2009-07-16","2009-07-16","2009-07-08","2009-07-16",0,8,"(blank)","(blank)","cannot connect to remote pc",16]
[951544,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951545,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951548,"Help Desk::Presales","clme37@hotmail.com","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"client seeks presales advice on Lenovo W500",20]
[951550,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951552,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951554,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951556,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951557,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951559,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951560,"Help Desk::Call Center","mwalke","mwalke","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Account renewal",9]
[951562,"Help Desk::Call Center","parmstr","parmstr","(blank)","2009-07-08","(blank)","2009-07-13","2009-07-13","2009-07-08","2009-07-08",0,5,"(blank)","(blank)","word 2003 formatting question",16]
[951576,"Help Desk::Call Center","tzh","tzh","Sloan School of Management","2009-07-08","2009-07-08","2009-07-08","2009-07-08","(blank)","2009-07-08","(blank)",0,"(blank)","(blank)","error report",6]
[951577,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951580,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951581,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951582,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951583,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951584,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951585,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951587,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951590,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",5]
[951593,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951595,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951596,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",6]
[951609,"Help Desk::Service Center","rheiser","rheiser","Office of Development Services","2009-07-08","(blank)","2009-07-22","2009-07-22","2009-07-13","2009-07-22",5,14,"(blank)","(blank)","Apple Monitor needs repair....",56]
[951619,"Help Desk::Call Center","crgreenb","crgreenb","Lincoln Laboratory","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","touchtone reg - needs to check to see if it went through...",9]
[951622,"Help Desk::Accounts","lberben","lberben","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Email forwarding",9]
[951641,"Help Desk::Accounts","ghudson","ghudson","Information Services & Technology","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","List request: krbwrite-appl",6]
[951643,"Help Desk::Call Center","glwilson","glwilson","Electrical Engineering-Computer Science","2009-07-08","(blank)","2009-07-09","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"client has e-mail config questions",14]
[951660,"Help Desk::Call Center","camila","camila","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Website issue",8]
[951664,"Help Desk::Accounts","boojum","boojum","Information Services & Technology","2009-07-08","2009-07-08","2009-07-08","2009-07-08","(blank)","2009-07-08","(blank)",0,"(blank)","(blank)","guest accounts",3]
[951689,"Help Desk::Call Center","jrkovac","jrkovac","Electrical Eng & Computer Sci","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","error in commitments check",11]
[951691,"Help Desk::Service Center","aibarton","aibarton","Information Services & Technology","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"2009-07-08",1,"Battery is not Charging",36]
[951692,"Help Desk::Accounts","ghudson","ghudson","Information Services & Technology","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Account sponsorship request: Lee Hinman",5]
[951693,"Help Desk::Call Center","dosumu@ucla.edu","N/A","(blank)","2009-07-08","(blank)","2009-07-14","2009-07-14","2009-07-08","2009-07-14",0,6,"(blank)","(blank)","Registering for an Athena Account",7]
[951695,"Help Desk::Call Center","darcy","darcy","Libraries","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","How to check if a kerberos account is valid.",7]
[951707,"Help Desk::Call Center","gkenney","gkenney","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Filtering quarentined messages under Symantec Brightmail Gateway",8]
[951712,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: Touchstone Libraries",1]
[951717,"Help Desk::Business Help","shujunc","shujunc","Chemical Engineering","2009-07-08","2009-07-08","2009-07-08","2009-07-08","(blank)","2009-07-08","(blank)",0,"2009-07-08",0,"Unable to update personal information on SAP Web",8]
[951720,"Help Desk::Call Center","eaj","eaj","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-09",0,1,"(blank)","(blank)","mail possibly lost due to quota",15]
[951723,"Help Desk::Call Center","jundzilo","jundzilo","Civil and Environmental Engineering","2009-07-08","(blank)","2009-07-14","2009-07-14","2009-07-08","2009-07-14",0,6,"(blank)","(blank)","Watermark on printed pages",29]
[951727,"Help Desk::Call Center","reuterg@canandaiguaschools.org","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Visitor used all 14 days wireless network.",10]
[951729,"Help Desk::Accounts","rlateva","rlateva","Office of Major Agreements","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-08",0,1,"(blank)","(blank)","Request for ghpcc_wiki_mit list from user rlateva@mit.edu",19]
[951775,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: how do I change mailman attachment limit",1]
[951778,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","walkin: DLC sponsored person needs account (sponsor needs to send email)",1]
[951781,"Help Desk::Business Help","tanyas@media.mit.edu","N/A","(blank)","2009-07-08","(blank)","2009-07-22","2009-07-22","2009-07-08","2009-07-09",0,14,"2009-07-08",14,"Access to SAP",55]
[951783,"Help Desk::Accounts","leonli","leonli","Health Sciences & Technology","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-09",0,1,"(blank)","(blank)","gsw locker request",16]
[951794,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: transferring mail to gmail",1]
[951805,"Help Desk::Call Center","lhiexsalope@hotmail.com","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Protection Plan Query",8]
[951807,"Help Desk::Service Center","olimpia","olimpia","Libraries","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-09",0,1,"2009-07-08",1,"GX 330 doesn't power on - dead power supply...",44]
[951817,"Help Desk::Call Center","fizz","fizz","Information Services & Technology","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","remote client agent could not be started",10]
[951832,"Help Desk::Business Help","aparekh","aparekh","Chemical Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"Denied Access to SAPweb",12]
[951839,"Help Desk::Accounts","kgoosens","kgoosens","Brain & Cognitive Sciences","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","MIT email needed",6]
[951846,"Help Desk::Service Center","sbrincat","sbrincat","Picower Institute for Learning & Memory","2009-07-08","(blank)","2009-07-14","2009-07-14","2009-07-08","2009-07-14",0,6,"2009-07-08",6,"Dell desktop machine won't boot",75]
[951851,"Help Desk::Call Center","jlrivera@mtl.mit.edu","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","browser failed to generate key",11]
[951852,"Help Desk::Athena","kausel","kausel","Civil and Environmental Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","resetting dotfiles",3]
[951856,"Help Desk::Call Center","jamchugh","jamchugh","Sloan School of Management","2009-07-08","(blank)","2009-07-16","(blank)","2009-07-08","(blank)",0,"(blank)","(blank)","(blank)","Mail merge problem in Word 2007",23]
[951864,"Help Desk::Call Center","zjanet","zjanet","Chemical Engineering","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Certificate problem in Sapweb",20]
[951894,"Help Desk::Service Center","condry","condry","Foreign Languages & Literature Section","2009-07-08","(blank)","2009-07-13","2009-07-13","2009-07-08","2009-07-13",0,5,"(blank)","(blank)","Left I/O Board damaged",44]
[951905,"Edtech::Stellar","jchiang","jchiang","Information Services & Technology","2009-07-08","(blank)","2009-07-22","2009-07-22","2009-07-08","2009-07-22",0,14,"(blank)","(blank)","restricting my site access",26]
[951910,"Help Desk::Call Center","baptist@mit.edu","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","adding printer for 10.5",15]
[951917,"Help Desk::Call Center","markep","markep","Aeronautics and Astronautics","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","how to move Outlook contacts from one computer to another",11]
[951923,"Help Desk::Accounts","ke21218","ke21218","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"phone: what is my kerberos username",8]
[951944,"Help Desk::Accounts","wi21222","wi21222","Lincoln Laboratory","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"phone: forward MIT email to lincoln",21]
[951945,"Help Desk::Accounts","ecrocker","ecrocker","Foreign Languages & Literature Section","2009-07-08","(blank)","2009-07-08","2009-07-08","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: locker list ownerships",1]
[951951,"Help Desk::Call Center","adarby","adarby","Division of Comparative Medicine","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Set up MIT mail on Apple Mail",18]
[951955,"Help Desk::Call Center","krisjohn","krisjohn","List Visual Arts Center","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Unknown kerberos ID or password",7]
[951958,"Help Desk::Accounts","ecrocker","ecrocker","Foreign Languages & Literature Section","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","new list",6]
[951971,"Help Desk::Accounts","sanjoy","sanjoy","Teaching & Learning Laboratory","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Exchange vs IMAP",18]
[951980,"Help Desk::Service Center","cintia","cintia","Lab for Manufacturing & Productivity","2009-07-08","(blank)","2009-08-04","2009-07-16","2009-07-08","2009-07-16",0,8,"(blank)","(blank)","trouble booting",68]
[951983,"Help Desk::Call Center","ninadm","ninadm","Libraries","2009-07-08","2009-07-08","2009-07-08","2009-07-08","(blank)","2009-07-08","(blank)",0,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",5]
[952005,"Help Desk::Accounts","callcenter@wi.mit.edu","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest Account Request for David A. Richardson",12]
[952007,"Help Desk::Call Center","shiba","shiba","Sloan School of Management","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","eCat asks for certificate 12 times",11]
[952008,"Help Desk::Accounts","victoris","victoris","Edgerton Center","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"AFS permissions problem with an Athena locker",9]
[952026,"Help Desk::Accounts","cpardo","cpardo","Health Sciences & Technology","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Request for yanik_zebrafish list from user cpardo",6]
[952034,"Help Desk::Business Help","mresnick","mresnick","Electrical Eng & Computer Sci","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-08","2009-07-09",0,1,"2009-07-08",1,"eCAT asks for certificates many times",14]
[952042,"Help Desk::Accounts","jingkong","jingkong","Electrical Engineering-Computer Science","2009-07-08","(blank)","2009-07-21","2009-07-21","2009-07-08","2009-07-21",0,13,"(blank)","(blank)","Guest account request",14]
[952061,"Help Desk::Call Center","jsaucier","jsaucier","Office of the General Counsel","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Reading a .mcw file",6]
[952084,"Help Desk::Accounts","mort","mort","Engineering Systems Division","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Guest account request",11]
[952090,"Help Desk::Call Center","ka21454","ka21454","Lincoln Laboratory","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Libra Error Message when Accessing \"Benefits Self-Service\"",8]
[952093,"Help Desk::Accounts","ghudson","ghudson","Information Services & Technology","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Mailman list request: krb5-appl-commits",7]
[952094,"Help Desk::Call Center","alexw19","alexw19","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","certs: failed to generate key",12]
[952110,"Help Desk::Presales","unknown","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"2009-07-08",0,"Parent of incoming freshman with Presales questions",11]
[952114,"Help Desk::Call Center","joe_s","joe_s","Mechanical Engineering","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Help with our Lab's Software Server",8]
[952121,"Help Desk::Call Center","gfillion","gfillion","Office of the General Counsel","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Data Warehouse for finding list of DLCs",7]
[952127,"Help Desk::Accounts","mshart@gmail.com","N/A","(blank)","2009-07-08","(blank)","2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,0,"(blank)","(blank)","Fwd: forgotten password",14]
[952180,"Help Desk::Call Center","erinbell","erinbell","Chemical Engineering","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","webspace access for clcgroup",16]
[952194,"Help Desk::Backup","ninadm","ninadm","Libraries","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"2009-07-08",1,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",15]
[952232,"Help Desk::Accounts","lberard@PLANT.MIT.EDU","N/A","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Please set email forward for AMAGRA",5]
[952233,"Help Desk::Accounts","lberard@PLANT.MIT.EDU","N/A","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Please set email forward for APPEREZ",5]
[952234,"Help Desk::Accounts","lberard@PLANT.MIT.EDU","N/A","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Please set email forward for MAREYES",5]
[952243,"Help Desk::Accounts","tyshaun.wynter@gmail.com","N/A","(blank)","2009-07-08","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Email forwarding",6]
[952246,"Help Desk::Call Center","leeam","leeam","(blank)","2009-07-08","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Downloading Microsoft Office",8]
[952298,"Help Desk::Accounts","htrusins","htrusins","Facilities Custodial Services","2009-07-08","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-13",1,5,"2009-07-09",4,"password",12]
[952329,"Help Desk::Accounts","ghutko","ghutko","Economics","2009-07-08","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",1,1,"(blank)","(blank)","Request for ipsoccer list from user ghutko",6]
[952362,"Help Desk::Accounts","imperial","imperial","(blank)","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-13",0,4,"(blank)","(blank)","Email forwarding",16]
[952442,"Help Desk::Call Center","kaicao","kaicao","Physics","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-09",0,4,"(blank)","(blank)","Setting up a Server",14]
[952463,"Edtech::Stellar","ccount","ccount","(blank)","2009-07-09","2009-07-09","2009-07-14","2009-07-14","2009-07-09","2009-07-14",0,5,"(blank)","(blank)","warehouse table check",20]
[952477,"Help Desk::Call Center","kacpercz@bus.umich.edu","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","[istweb] Question",11]
[952492,"Help Desk::Call Center","spm1@hi.is","N/A","(blank)","2009-07-09","(blank)","2009-07-16","2009-07-16","2009-07-09","2009-07-16",0,7,"(blank)","(blank)","No MIT mail access",12]
[952506,"Help Desk::Call Center","dverrill","dverrill","Sloan School of Management","2009-07-09","(blank)","2009-07-16","2009-07-16","2009-07-09","2009-07-16",0,7,"(blank)","(blank)","No network access",23]
[952509,"Help Desk::Accounts","kafka","kafka","Industrial Performance Center","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Request for nse_faculty_seminar list from user kafka",15]
[952513,"Help Desk::Call Center","jmerkin","jmerkin","Biology","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Spam",8]
[952553,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09","(blank)","2009-07-09","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[952557,"Help Desk::Service Center","adaz","adaz","Harvard/MIT Division of HST","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"2009-07-09",1,"Reinstall XP, Office",76]
[952582,"Help Desk::Call Center","jfinks@mit.edu","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Registering intermittent visitor",8]
[952591,"Help Desk::Accounts","osswald","osswald","Materials Science and Engineering","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-13",0,4,"2009-07-09",4,"Kerberos Name &amp; Password",12]
[952592,"Help Desk::HDweb","mcollette@mit.edu","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"Dreamweaver: Host Directory Location",10]
[952607,"Help Desk::Service Center","gng","gng","Civil and Environmental Engineering","2009-07-09","2009-07-15","2009-08-04","2009-07-27","2009-07-09","2009-07-09",0,18,"2009-07-09",18,"Wet computer, back up hard drive",149]
[952624,"Help Desk::Athena","etrac","etrac","Chemical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"Athena Combo",8]
[952625,"Help Desk::Accounts","egraham","egraham","Biology","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Forward emails please",12]
[952627,"Help Desk::Call Center","booma","booma","MIT Sea Grant College Program","2009-07-09","(blank)","2009-07-23","2009-07-23","2009-07-09","2009-07-23",0,14,"(blank)","(blank)","can't access web outside of mit domain via ethernet",16]
[952637,"Help Desk::Call Center","rdavine","rdavine","Nuclear Reactor Laboratory","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Install Updates appears in Shutdown menu",22]
[952657,"Help Desk::Service Center","emazique","emazique","Sloan School of Management","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"2009-07-09",1,"Lenovo Boot Problem",61]
[952669,"Help Desk::Service Center","mwalters","mwalters","Campus Planning, Engineering & Constn","2009-07-09","(blank)","2009-08-07","2009-07-20","2009-07-09","2009-07-13",0,11,"2009-07-09",11,"Laptop only charges when on.",148]
[952670,"Help Desk::Accounts","jkastorf","jkastorf","Residential Life Programs","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","DSL-all",10]
[952672,"Help Desk::Accounts","dspruill","dspruill","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","(blank)","(blank)","(blank)",0,"(blank)","(blank)","walkin: password reset",1]
[952677,"Help Desk::Call Center","jfinks","jfinks","Media Laboratory","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Visitor Registration Security Exception",7]
[952682,"Help Desk::Business Help","suara2","suara2","List Visual Arts Center","2009-07-09","2009-07-09","2009-07-22","2009-07-21","2009-07-09","2009-07-09",0,12,"2009-07-14",7,"sapweb error in safari?",34]
[952688,"Help Desk::Call Center","brian.pereira@gmail.com","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","mit certificate",22]
[952706,"Help Desk::Call Center","ihutch","ihutch","Nuclear Science and Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Register mac to static ip address",11]
[952712,"Help Desk::Accounts","etkaczuk","etkaczuk","Facilities Repair & Maintenance","2009-07-09","(blank)","2009-07-09","2009-07-09","(blank)","(blank)","(blank)",0,"(blank)","(blank)","Walkins: password change",1]
[952737,"Help Desk::Business Help","isadora","isadora","Department of Biological Engineering","2009-07-09","(blank)","2009-08-07","(blank)","2009-07-09","(blank)",0,"(blank)","2009-07-09","(blank)","firefox crashes when printing from SAPweb",43]
[952745,"Help Desk::Accounts","mumble","mumble","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","forward mail",7]
[952759,"Help Desk::Call Center","pearlin","pearlin","Foreign Languages & Literature Section","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Cannot connect to network after new AP install",23]
[952767,"Help Desk::Call Center","ramasesh","ramasesh","Physics","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Unable to download Matlab.",7]
[952768,"Help Desk::Service Center","pgiunta","pgiunta","Chemistry","2009-07-09","(blank)","2009-08-07","(blank)","2009-07-09","(blank)",0,"(blank)","2009-07-09","(blank)","Upgrading a PowerMac G4",66]
[952782,"Help Desk::Athena","echalom","echalom","(blank)","2009-07-09","2009-07-09","2009-08-05","2009-08-05","2009-07-09","2009-07-23",0,27,"(blank)","(blank)","transition from mh to Thunderbird",29]
[952786,"Help Desk::Call Center","aronov","aronov","Brain and Cognitive Sciences","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-09",0,1,"(blank)","(blank)","Spam Quarantine",18]
[952792,"Help Desk::Service Center","y2c","y2c","Mechanical Engineering","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-13",0,4,"(blank)","(blank)","problem with graphics driver",72]
[952793,"Help Desk::Call Center","mikic","mikic","Mechanical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Needs help with personal web certificates on iPhone",19]
[952796,"Help Desk::Call Center","mahansen","mahansen","Office of the VP for Institute Affairs","2009-07-09","(blank)","2009-07-20","2009-07-20","2009-07-09","2009-07-20",0,11,"(blank)","(blank)","Cannot connect to server",23]
[952799,"Help Desk::Call Center","dbuccell","dbuccell","Chemistry","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Problem getting new certificates to work on firefox browser (Mac)",16]
[952800,"Help Desk::Accounts","kailiao","kailiao","Aeronautics and Astronautics","2009-07-09","2009-07-09","2009-07-23","2009-07-23","2009-07-15","2009-07-09",6,14,"(blank)","(blank)","08-orientation Mailman list",21]
[952803,"Help Desk::Accounts","boojum","boojum","Information Services & Technology","2009-07-09","2009-07-09","2009-07-09","2009-07-09","(blank)","2009-07-09","(blank)",0,"(blank)","(blank)","blocks Mailman list",5]
[952805,"Help Desk::Accounts","boojum","boojum","Information Services & Technology","2009-07-09","2009-07-09","2009-07-09","2009-07-09","(blank)","2009-07-09","(blank)",0,"(blank)","(blank)","rsi-nobodies Mailman list",5]
[952808,"Help Desk::Accounts","nancyg","nancyg","Biological Engineering","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","\"1pod09\" mailman list",13]
[952810,"Help Desk::Accounts","pkemble","pkemble","Center for Environmental Health Sciences","2009-07-09","2009-07-09","2009-07-13","2009-07-13","2009-07-09","2009-07-13",0,4,"(blank)","(blank)","\"cehs-helpdesk\" mailman list",16]
[952811,"Help Desk::Accounts","ahlee","ahlee","Physics","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","\"cookiemonstah\" mailman list",12]
[952812,"Help Desk::Accounts","kblaser","kblaser","Admissions Office","2009-07-09","2009-07-09","2009-07-13","2009-07-13","2009-07-13","2009-07-13",4,4,"(blank)","(blank)","\"summerworkers\" mailman list",12]
[952813,"Help Desk::Accounts","dmichaud","dmichaud","Security & Emergency Management Office","2009-07-09","2009-07-09","2009-07-28","2009-07-28","2009-07-15","2009-07-22",6,19,"(blank)","(blank)","\"semo-projects\" mailman list",27]
[952814,"Help Desk::Accounts","mherdeg","mherdeg","Electrical Eng & Computer Sci","2009-07-09","2009-07-09","2009-07-09","2009-07-09","(blank)","2009-07-09","(blank)",0,"(blank)","(blank)","\"longcat\" mailman list",9]
[952815,"Help Desk::Accounts","nchornay","nchornay","Physics","2009-07-09","2009-07-09","2009-07-15","2009-07-15","2009-07-15","2009-07-15",6,6,"(blank)","(blank)","\"billding\" mailman list",16]
[952816,"Help Desk::Accounts","ypatta","ypatta","Materials Science and Eng","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","\"3.022_class\" mailman list",13]
[952818,"Help Desk::Accounts","huangcc","huangcc","Management","2009-07-09","2009-07-09","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","\"cci_urops\" mailman list",12]
[952819,"Help Desk::Accounts","alexanderwlue@gmail.com","N/A","(blank)","2009-07-09","2009-07-09","2009-07-15","2009-07-15","2009-07-13","2009-07-13",4,6,"(blank)","(blank)","\"chiphi-guestlist\" mailman list",20]
[952820,"Help Desk::Accounts","bnpeters","bnpeters","Mechanical Engineering","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","\"dme-2009\" mailman list",13]
[952821,"Help Desk::Accounts","adriangs","adriangs","Management","2009-07-09","2009-07-09","2009-07-22","2009-07-22","2009-07-15","2009-07-22",6,13,"(blank)","(blank)","\"lbc\" mailman list",14]
[952823,"Help Desk::Accounts","nickpell","nickpell","Electrical Eng & Computer Sci","2009-07-09","2009-07-09","2009-07-17","2009-07-17","2009-07-15","2009-07-17",6,8,"(blank)","(blank)","\"summerpoo09\" mailman list",15]
[952824,"Help Desk::Accounts","tjin","tjin","Mechanical Engineering","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","\"bigbo-spam\" mailman list",12]
[952825,"Help Desk::Accounts","dwieser","dwieser","Biology","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","\"tne09\" mailman list",12]
[952826,"Help Desk::Accounts","boojum","boojum","Information Services & Technology","2009-07-09","2009-07-09","2009-07-22","2009-07-22","2009-07-15","2009-07-22",6,13,"(blank)","(blank)","Another round of mailman nags",10]
[952834,"Help Desk::Call Center","mpmoriss","mpmoriss","Sloan School of Management","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Remove certificate in IE 8",9]
[952842,"Help Desk::Backup","karenj","karenj","Admissions Office","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[952847,"Help Desk::Call Center","farrellj","farrellj","Sloan School of Management","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","IP/Mac Address",9]
[952851,"Help Desk::Call Center","tempestbroy@hotmail.com","N/A","(blank)","2009-07-09","(blank)","2009-07-16","2009-07-16","2009-07-09","2009-07-16",0,7,"(blank)","(blank)","Regarding Torpig malicious software",22]
[952858,"Help Desk::Call Center","bsmith","bsmith","Mechanical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","renewing certs",9]
[952876,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Outlook calendar issue.",9]
[952879,"Help Desk::Service Center","mrodrigz","mrodrigz","Mechanical Engineering","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","dell locking up/unresponsive",32]
[952888,"Edtech::Stellar","hosler","hosler","Archaeology","2009-07-09","2009-07-09","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","Site Request Duplicate",16]
[952894,"Help Desk::Accounts","atguzman","atguzman","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"change email forwarding",8]
[952895,"Help Desk::Call Center","eschenck","eschenck","Center for International Studies","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Using iphone to check MIT email.",7]
[952896,"Help Desk::Call Center","akiara","akiara","Mechanical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","spyware scans",7]
[952897,"Help Desk::Accounts","ekosmin","ekosmin","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"fax: password",8]
[952898,"Help Desk::Service Center","azucker@sloan.mit.edu","N/A","(blank)","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-10","2009-07-13",1,4,"2009-07-09",4,"[istweb] Inquiry about hard drive",14]
[952901,"Help Desk::Backup","burfeind","burfeind","Information Services & Technology","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-10","2009-07-10",1,4,"2009-07-09",4,"Does TSM backup Outlook files?",19]
[952902,"Help Desk::Call Center","jdevito","jdevito","DUE Desktop Support","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","DHCP/Wireless Update",6]
[952913,"Help Desk::Call Center","lenhart","lenhart","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","reset kerberos password...",7]
[952924,"Help Desk::Call Center","lolshans","lolshans","Chemistry","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","certificates",12]
[952934,"Help Desk::Service Center","retsch","retsch","Materials Science and Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"email could not communicate to the server",15]
[952936,"Help Desk::Service Center","mahannan","mahannan","(blank)","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"2009-07-09",1,"Machine kept  rebooting itself",29]
[952965,"Help Desk::Accounts","jbt","jbt","Brain & Cognitive Sciences","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"email quota request",9]
[952977,"Help Desk::Accounts","kchim","kchim","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"Change of name",9]
[952981,"Help Desk::Accounts","awinn@mit.edu","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"walkin: password",8]
[952991,"Help Desk::Call Center","mahansen","mahansen","Office of the VP for Institute Affairs","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","connecting to the server",5]
[952993,"Help Desk::Accounts","jtriley","jtriley","Educational Innovation and Technology","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","starcluster locker request",6]
[953072,"Help Desk::Call Center","avis","avis","Koch Inst - Integrative Cancer Research","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","sapweb purchasing doesn't work in IE8",10]
[953073,"Help Desk::Accounts","leep@chgr.mgh.harvard.edu","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Broad web log-on for Jonathan Rosand",33]
[953085,"Help Desk::Accounts","karenj","karenj","Admissions Office","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","mailing list not working yet",7]
[953086,"Help Desk::Accounts","cenglish","cenglish","Religious Life","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-09",0,4,"(blank)","(blank)","new email",20]
[953092,"Help Desk::Call Center","bpereira","bpereira","Chemical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","SAPweb unexpected error",7]
[953104,"Help Desk::Call Center","ehomer","ehomer","Materials Science and Eng","2009-07-09","(blank)","2009-07-23","2009-07-23","2009-07-09","2009-07-09",0,14,"(blank)","(blank)","VPN 5.0 error page",21]
[953107,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Kept getting MIT network registeration page.",6]
[953109,"Help Desk::Call Center","rmperez","rmperez","Electrical Eng & Computer Sci","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Lenovo/Govconnection Windows 7 Upgrade",11]
[953119,"Help Desk::Accounts","tambasco@Princeton.EDU","N/A","(blank)","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-13",0,4,"(blank)","(blank)","forgot email password",17]
[953123,"Help Desk::Call Center","baptist","baptist","Chemical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","word document question.",10]
[953134,"Help Desk::Backup","sgoldman","sgoldman","Biology","2009-07-09","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",5,5,"2009-07-09",5,"Form submission from: TSM Backup: Delete No Longer Needed Backups",9]
[953145,"Help Desk::Backup","sgoldman","sgoldman","Biology","2009-07-09","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",5,5,"2009-07-09",5,"Form submission from: TSM Backup: Delete No Longer Needed Backups",9]
[953146,"Help Desk::Call Center","rmperez","rmperez","Electrical Eng & Computer Sci","2009-07-09","2009-07-09","2009-07-09","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","Dell windows 7 upgrade",5]
[953163,"Help Desk::Call Center","crawfjen","crawfjen","Sloan School of Management","2009-07-09","(blank)","2009-07-20","2009-07-20","2009-07-09","2009-07-09",0,11,"(blank)","(blank)","Festschrift website for John Little",20]
[953165,"Help Desk::Backup","sgoldman","sgoldman","Biology","2009-07-09","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",5,5,"2009-07-09",5,"Form submission from: TSM Backup: Delete No Longer Needed Backups",9]
[953167,"Help Desk::Call Center","jgregory","jgregory","MIT Energy Initiative","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","IMAP trash folder in Outlook 2007",11]
[953191,"Help Desk::Call Center","ldl","ldl","Biological Engineering","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","adding users with designate rights to techtime calendar",20]
[953193,"Help Desk::Call Center","mbathe","mbathe","Department of Biological Engineering","2009-07-09","(blank)","2009-07-13","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Help with e-mail and certificates",9]
[953202,"Help Desk::Service Center","susanmv","susanmv","Political Science","2009-07-09","(blank)","2009-07-23","2009-07-23","2009-07-09","2009-07-10",0,14,"2009-07-09",14,"Would like damaged Dell laptop case repaired",124]
[953208,"Help Desk::Service Center","mflaxman","mflaxman","Urban Studies & Planning","2009-07-09","(blank)","2009-07-14","2009-07-14","2009-07-09","2009-07-14",0,5,"2009-07-09",5,"Possible bad video card in",46]
[953227,"Help Desk::Accounts","lxudan","lxudan","Electrical Eng & Computer Sci","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Mailing List Permissions",6]
[953231,"Help Desk::Call Center","mariam","mariam","School of Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Can you open multiple webpages in Mac OS X",9]
[953238,"Help Desk::Accounts","txiao","txiao","Wellesley Cross-Enrollment Pro","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Email forwarding",6]
[953245,"Help Desk::Accounts","slittlej","slittlej","Global Education & Career Developmnt Ctr","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-13",0,4,"(blank)","(blank)","Mailman password",11]
[953246,"Help Desk::Call Center","asana","asana","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","invalid pw",8]
[953247,"Help Desk::Call Center","errol","errol","Information Services & Technology","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Problem With IP Address Web Page???",6]
[953250,"Help Desk::Call Center","fyang4","fyang4","Chemical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Help connecting monitor to Lenovo laptop",10]
[953251,"Help Desk::Call Center","ehomer","ehomer","Materials Science and Eng","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","VMWare Fusion Upgrade",12]
[953267,"Help Desk::Call Center","thayer","thayer","Medical","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Change password/renew certificate",10]
[953273,"Help Desk::Accounts","sessions","sessions","Mechanical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Email forwarding",7]
[953283,"Help Desk::Call Center","farhadi","farhadi","Civil and Environmental Eng","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","[istweb] I want to use MIT clusters to run my matlab codes",12]
[953297,"Help Desk::Accounts","jtheurer","jtheurer","Mechanical Engineering","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"2009-07-09",0,"Website Privacy",13]
[953306,"Help Desk::Accounts","singleta","singleta","Prog in Science, Technology, & Society","2009-07-09","(blank)","2009-07-13","2009-07-13","2009-07-09","2009-07-10",0,4,"(blank)","(blank)","Admin rights",25]
[953320,"Help Desk::Call Center","rmdaspit","rmdaspit","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","software help",9]
[953321,"Help Desk::Call Center","cec","cec","Office of the Provost","2009-07-09","(blank)","2009-07-17","2009-07-17","2009-07-09","2009-07-17",0,8,"(blank)","(blank)","mit_ocw mailbox",9]
[953322,"Help Desk::Service Center","asamost","asamost","Chemical Engineering","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","Install Firewire PCI card",25]
[953336,"Help Desk::Call Center","lnelms","lnelms","Information Services & Technology","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","Filemaker date last updated header/footer",28]
[953337,"Help Desk::Call Center","cbailey","cbailey","Harvard/MIT Division of HST","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","Used Equipment Question",6]
[953352,"Help Desk::Call Center","kgray","kgray","Prog in Science, Technology, & Society","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Mac booting with blinking question mark",10]
[953355,"Help Desk::Accounts","ervdavis@maine.rr.com","N/A","(blank)","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","MIT Certificate Update",13]
[953366,"Help Desk::Accounts","lislee","lislee","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: my cert is expiring, can I get a new one? (yes)",1]
[953369,"Help Desk::Call Center","aataylor","aataylor","(blank)","2009-07-09","(blank)","2009-07-16","2009-07-16","2009-07-09","2009-07-16",0,7,"(blank)","(blank)","needs to contact someone about registering for Element K",27]
[953376,"Help Desk::Business Help","acia@mtl.mit.edu","N/A","(blank)","2009-07-09","(blank)","2009-07-21","2009-07-21","2009-07-09","2009-07-20",0,12,"2009-07-09",12,"Software needed to view invoices in SAP",55]
[953385,"Help Desk::Accounts","jrecklet@MIT.EDU","N/A","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Wiki request for chpw from jrecklet",6]
[953403,"Help Desk::Call Center","mjyuen","mjyuen","Libraries","2009-07-09","(blank)","2009-07-20","2009-07-20","2009-07-09","2009-07-20",0,11,"(blank)","(blank)","Unable to access main libraries page from home",28]
[953424,"Help Desk::Call Center","mgb","mgb","Chemistry","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","TSM Lookup",12]
[953428,"Help Desk::Call Center","sarifkin","sarifkin","(blank)","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Email forwarding",9]
[953437,"Help Desk::Accounts","mgrubb","mgrubb","Sloan School of Management","2009-07-09","2009-07-09","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","Guest account request",6]
[953439,"Help Desk::Accounts","rheywood","rheywood","Civil and Environmental Eng","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","Request for ewb-summer list from user rheywood",5]
[953452,"Help Desk::Accounts","jenl","jenl","Information Services & Technology","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","Quota Increase",6]
[953454,"Help Desk::Call Center","huangcc","huangcc","Management","2009-07-09","(blank)","2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,0,"(blank)","(blank)","webmail filters don't run",10]
[953456,"Help Desk::Call Center","cfeeney","cfeeney","Sloan School of Management","2009-07-09","(blank)","2009-07-30","2009-07-30","2009-07-10","2009-07-10",1,21,"(blank)","(blank)","[istweb] webmail sent problem",52]
[953472,"Help Desk::Call Center","tmcgarty@telmarc.com","N/A","(blank)","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","cannot send email",28]
[953476,"Help Desk::Call Center","jjsun@Princeton.EDU","N/A","(blank)","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-09","2009-07-10",0,1,"(blank)","(blank)","access denied",7]
[953477,"Help Desk::Call Center","brian_c","brian_c","Chemical Engineering","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","VirusScan Question",11]
[953481,"Help Desk::Accounts","chrissu","chrissu","Biology","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","Request for apex list from user chrissu",5]
[953483,"Help Desk::Service Center","edith@media.mit.edu","N/A","(blank)","2009-07-09","2009-07-13","2009-07-13","2009-07-13","2009-07-10","2009-07-13",1,4,"2009-07-10",3,"Employee personal info - Can't seem to get my certificate",21]
[953507,"Help Desk::Call Center","nlyons","nlyons","Chemistry","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","VPN Profile",8]
[953512,"Help Desk::Call Center","bvincent","bvincent","Biology","2009-07-09","(blank)","2009-07-27","2009-07-27","2009-07-10","2009-07-27",1,18,"(blank)","(blank)","Email problem",15]
[953521,"Help Desk::Accounts","namiko","namiko","Aeronautics and Astronautics","2009-07-09","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",1,1,"(blank)","(blank)","Request for RunRunRun list from user namiko",13]
[953564,"Help Desk::Call Center","agerman","agerman","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","POP3",8]
[953568,"Help Desk::Backup","strother","strother","Civil and Environmental Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",10]
[953583,"Help Desk::Backup","rholtzman@MIT.EDU","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"Re: FW: TSM Registration Confirmation",9]
[953612,"Help Desk::Presales","jessica.leight@gmail.com","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"computer buying questions",10]
[953667,"Help Desk::UNIX/Linux","nbc","nbc","Political Science","2009-07-10","(blank)","2009-07-30","2009-07-30","2009-07-13","2009-07-13",3,20,"2009-07-10",20,"Setting up VPN",39]
[953712,"Help Desk::Call Center","cfeeney","cfeeney","Sloan School of Management","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","[istweb] webmail sent problem",5]
[953776,"Help Desk::Accounts","bbrown","bbrown","Division of Comparative Medicine","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Guest account request",10]
[953795,"Help Desk::Call Center","bbrown","bbrown","Division of Comparative Medicine","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","internet access in 16 sub basement down",26]
[953833,"Help Desk::Business Help","nlyons","nlyons","Chemistry","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"Client wants to know how to use SAPgui to change Cost object in req",14]
[953875,"Help Desk::Call Center","magn","magn","Medical","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","question RE: forwarding email",12]
[953877,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10","(blank)","2009-07-10","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[953879,"Help Desk::Call Center","shhuang","shhuang","Computational and Systems Bio","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","network problem in 68",6]
[953880,"Help Desk::Call Center","swelbar","swelbar","Aeronautics and Astronautics","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Microsoft Outlook Issues",32]
[953886,"Help Desk::Call Center","aarond","aarond","Campus Activities Complex","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","win.mit.edu, unable to login",14]
[953903,"Help Desk::Call Center","jfarver","jfarver","List Visual Arts Center","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Email Quota is reached",10]
[953910,"Help Desk::Call Center","araucci","araucci","Audio Visual Services","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Certificate: Problem downloading Web Certificates",11]
[953931,"Help Desk::Service Center","dlking","dlking","Picower Institute for Learning & Memory","2009-07-10","(blank)","2009-07-17","2009-07-17","2009-07-10","2009-07-17",0,7,"(blank)","(blank)","HP tower won't boot",109]
[953947,"Help Desk::Call Center","dipaul","dipaul","Materials Science and Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","help with configuring Outlook",11]
[953952,"Help Desk::Backup","bob@ferrosi.com","N/A","(blank)","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-10","2009-07-10",0,3,"2009-07-10",3,"Retrieve from backup",17]
[953971,"Help Desk::Backup","rholtzman@MIT.EDU","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","[Fwd: Re: FW: TSM Registration Confirmation]",9]
[953981,"Help Desk::Accounts","accounts@MIT.EDU","N/A","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10","(blank)","2009-07-10","(blank)",0,"(blank)","(blank)","Password fax",3]
[953996,"Help Desk::Accounts","lrabb","lrabb","Mechanical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: department called, problem with password",1]
[954001,"Help Desk::Service Center","ktierney","ktierney","AMPS-Libraries","2009-07-10","(blank)","2009-07-24","2009-07-23","2009-07-10","2009-07-23",0,13,"(blank)","(blank)","scan for viruses",12]
[954007,"Help Desk::Call Center","cvchvany","cvchvany","(blank)","2009-07-10","2009-07-10","2009-07-17","2009-07-17","2009-07-10","2009-07-17",0,7,"2009-07-10",7,"can't send messages in Mail",14]
[954028,"Help Desk::Call Center","krisjohn","krisjohn","List Visual Arts Center","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","needed help getting new certs",8]
[954039,"Help Desk::Call Center","coombs","coombs","Chemistry","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"doesnt see new folder created in Mail",11]
[954052,"Help Desk::Accounts","sdowdy","sdowdy","Office of Sponsored Programs","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Employee left",13]
[954055,"Help Desk::Call Center","kangiser","kangiser","Harvard/MIT Division of HST","2009-07-10","(blank)","2009-07-15","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","ecat cert issues",10]
[954083,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: DLC sponsored employee needs account",1]
[954108,"Help Desk::Accounts","jrecklet@MIT.EDU","N/A","(blank)","2009-07-10","2009-07-10","2009-07-14","2009-07-14","2009-07-10","2009-07-10",0,4,"(blank)","(blank)","Request for chpw list from user jrecklet",11]
[954109,"Edtech::Stellar","lroldan","lroldan","Program in Writing & Humanistic Studies","2009-07-10","2009-07-15","2009-08-11","2009-08-11","2009-07-15","2009-08-11",5,32,"2009-07-10",32,"blank Stellar page",30]
[954117,"Help Desk::Call Center","vmoss","vmoss","Picower Institute for Learning & Memory","2009-07-10","(blank)","2009-07-13","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","certificates, mail, IS&T documentation, network in 46, you name it",9]
[954125,"Help Desk::Accounts","zuccala@wi.mit.edu","N/A","(blank)","2009-07-10","(blank)","2009-07-17","2009-07-17","2009-07-10","2009-07-10",0,7,"(blank)","(blank)","new Ploegh Lab members need MIT ID numbers",29]
[954132,"Help Desk::Call Center","ezex@allexser.com","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Using Outlook Express",15]
[954136,"Help Desk::Service Center","engert","engert","Computational and Systems Bio","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","AppleMail Forwarding",7]
[954174,"Help Desk::Backup","debrawm","debrawm","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"TSM last backup",15]
[954180,"Help Desk::Call Center","hardsog","hardsog","Chemical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","certificate issues",11]
[954184,"Help Desk::Call Center","ecrocker","ecrocker","Foreign Languages & Literature Section","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","dreamweaver not connect",13]
[954199,"Help Desk::Call Center","bamasi","bamasi","School of Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","SPSS installation code",9]
[954202,"Help Desk::Call Center","s_rod","s_rod","Civil and Environmental Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","TSM unlock request and password reset",10]
[954212,"Help Desk::Accounts","rweiss","rweiss","Electrical Engineering-Computer Science","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Help with maliing list",6]
[954219,"Help Desk::Call Center","advaidh","advaidh","Chemical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Certificate / Virusscan installation",11]
[954233,"Help Desk::Call Center","mjabel","mjabel","Chemical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Connecting to clcgroup",16]
[954244,"Help Desk::Accounts","dekane","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","(blank)","(blank)","(blank)",0,"(blank)","(blank)","voice mail: username change, where does mail to old username go?",1]
[954247,"Help Desk::Call Center","bfellman","bfellman","Mechanical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Spam Quarantine Logon",10]
[954298,"Help Desk::Call Center","yzhang00","yzhang00","McGovern Institute for Brain Research","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","duplicate name exists on the network",9]
[954314,"Help Desk::Service Center","njannini","njannini","Sloan School of Management","2009-07-10","(blank)","2009-07-15","2009-07-15","2009-07-10","2009-07-15",0,5,"(blank)","(blank)","Fan problem with Thinkpad",37]
[954323,"Help Desk::Accounts","gpeltecu","gpeltecu","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Wiki request for GEORGESGROUP from gpeltecu",14]
[954329,"Help Desk::Service Center","clay","clay","Human Resources","2009-07-10","(blank)","2009-07-17","2009-07-17","2009-07-10","2009-07-17",0,7,"(blank)","(blank)","Hard Drive died in HR",34]
[954331,"Help Desk::Call Center","cschultz","cschultz","Budget, Finance and Treasury","2009-07-10","2009-07-10","2009-07-10","2009-07-10","(blank)","2009-07-10","(blank)",0,"(blank)","(blank)","Any infor yet on sapweb or thunderbird for NE49?",7]
[954340,"Help Desk::Call Center","leiterk","leiterk","Management","2009-07-10","(blank)","2009-07-15","2009-07-15","2009-07-10","2009-07-15",0,5,"2009-07-10",5,"Problem verifying MIT Personal Certificates on Student Health Plan Website",29]
[954343,"Help Desk::Service Center","shenwen","shenwen","Chemical Engineering","2009-07-10","(blank)","2009-08-06","2009-08-06","2009-07-13","2009-08-06",3,27,"2009-07-10",27,"[istweb] Dell Warranty",24]
[954349,"Help Desk::Business Help","asten","asten","Economics","2009-07-10","(blank)","2009-07-17","2009-07-17","2009-07-10","2009-07-17",0,7,"2009-07-10",7,"Cannot assess the Sapwebss/Benefits Page",20]
[954366,"Help Desk::Accounts","adk","adk","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","directory info for extended Athena account",6]
[954368,"Help Desk::Call Center","yinqingl","yinqingl","Electrical Eng & Computer Sci","2009-07-10","2009-07-15","2009-07-23","2009-07-23","2009-07-15","2009-07-23",5,13,"2009-07-15",8,"Client needs help getting a static IP address before setting up printer",14]
[954371,"Help Desk::Accounts","boris.kizelshteyn@popcha.com","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Re: Kerberos ID Coupon",11]
[954377,"Help Desk::Accounts","jorie","jorie","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","forwarding Exchange account",9]
[954384,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Wants to change Kerberos username",10]
[954387,"Help Desk::Call Center","kaye.cook@gordon.edu","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","internet access",8]
[954388,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Incoming freshman accessing email for the first time",10]
[954395,"Help Desk::Accounts","scpeters","scpeters","Mechanical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Quota for mobility locker",6]
[954396,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: password problems",1]
[954404,"Help Desk::Business Help","jcrm","jcrm","Francis Bitter Magnet Laboratory","2009-07-10","(blank)","2009-08-05","2009-08-05","2009-07-10","2009-08-05",0,26,"(blank)","(blank)","Leave, running BrioQuery report via Citrix, launching from Safari",27]
[954405,"Help Desk::Accounts","dmf","dmf","Sloan School of Management","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Guest account request",6]
[954407,"Help Desk::Call Center","liaras","liaras","Political Science","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Windows Vista -- All Greek to Him",16]
[954408,"Help Desk::Call Center","cortiz","cortiz","Materials Science and Engineering","2009-07-10","(blank)","2009-07-17","2009-07-17","2009-07-10","2009-07-17",0,7,"(blank)","(blank)","Outlook scanning personal folders for hours after it crashes",11]
[954417,"Help Desk::Call Center","mch","mch","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"VPN with the iPhone",26]
[954423,"Help Desk::Call Center","jundzilo","jundzilo","Civil and Environmental Engineering","2009-07-10","(blank)","2009-07-17","2009-07-17","2009-07-10","2009-07-10",0,7,"(blank)","(blank)","Old version of Safari not displaying webpage correctly",15]
[954429,"Help Desk::Service Center","cocuzzo","cocuzzo","Earth, Atmospheric &  Planetary Sciences","2009-07-10","(blank)","2009-07-17","2009-07-17","2009-07-10","2009-07-15",0,7,"(blank)","(blank)","Possible graphics card failure, crashes",87]
[954431,"Help Desk::Call Center","levey","levey","Civil and Environmental Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Caller can't get network access",19]
[954434,"Help Desk::Call Center","fany","fany","Chemical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","[istweb] VPN client for Windows Vista 64-bit",8]
[954441,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Laptop recommendation for rising high school junior",6]
[954443,"Help Desk::Call Center","davidh","davidh","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Autofill",12]
[954457,"Help Desk::Accounts","dberlin@alum.mit.edu","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"2009-07-10",0,"Returning student wants old Kerberos acct. restored",29]
[954466,"Help Desk::Call Center","EGT@space.MIT.EDU","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Cannot send mail in Apple mail",10]
[954468,"Help Desk::Call Center","bediako","bediako","Chemistry","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Help installing Windows XP under VMWare",13]
[954474,"Help Desk::Call Center","gpeltecu","gpeltecu","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","AppleMail Settings",10]
[954481,"Help Desk::Call Center","jalfoldi","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Fwd: Protect your EDU Email Account",9]
[954483,"Help Desk::Business Help","asanto","asanto","Harvard/MIT Division of HST","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-10","2009-07-13",0,3,"2009-07-10",3,"Unexpected Error when accessing Timesheet",31]
[954486,"Help Desk::Call Center","tundek","tundek","Office of the Provost","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","problem with web certificate",7]
[954487,"Help Desk::Call Center","mfishman@MIT.EDU","N/A","(blank)","2009-07-10","(blank)","2009-07-16","2009-07-15","2009-07-13","2009-07-15",3,5,"(blank)","(blank)","appear unable to login to Touchstone",24]
[954493,"Help Desk::Call Center","hardsog","hardsog","Chemical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","TSM TCPIP communications error",11]
[954496,"Help Desk::Call Center","louis_b","louis_b","Management","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","changing password",7]
[954502,"Help Desk::UNIX/Linux","rcrowley","rcrowley","Haystack Observatory","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-10","2009-07-13",0,3,"2009-07-10",3,"Metafile does not match checksum error",25]
[954508,"Help Desk::Accounts","agerman","agerman","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Forwarding mail",6]
[954511,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Non-IST-supported questions",9]
[954514,"Help Desk::Call Center","zervanto","zervanto","Mechanical Engineering","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Static IP - subnet masks",7]
[954521,"Help Desk::Service Center","jkaderka","jkaderka","Aeronautics and Astronautics","2009-07-10","(blank)","2009-07-16","(blank)","2009-07-10","(blank)",0,"(blank)","2009-07-10","(blank)","black screen after logging in",17]
[954529,"Help Desk::UNIX/Linux","thomas","thomas","Lab for Electromagnetic Electronic Sys","2009-07-10","(blank)","2009-08-04","2009-08-04","2009-07-10","2009-08-04",0,25,"2009-07-10",25,"viewing subfolders in Evolution",34]
[954532,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Spam Quarantine Questions",6]
[954533,"Help Desk::Call Center","moleary","moleary","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","VirusScan Update",11]
[954538,"Help Desk::Call Center","dberlin@alum.mit.edu","N/A","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Internal Server Error on Websis",11]
[954540,"Help Desk::Call Center","boiko","boiko","Program in Writing & Humanistic Studies","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Question about accessing Fall 2009 sites for maintenance",16]
[954543,"Help Desk::Call Center","zdearing","zdearing","Management","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Access certificate protected page without certificates",10]
[954549,"Help Desk::Service Center","nidhik","nidhik","Electrical Eng & Computer Sci","2009-07-10","2009-07-12","2009-07-13","2009-07-12","(blank)","2009-07-12","(blank)",2,"(blank)","(blank)","(blank)",5]
[954554,"Help Desk::Backup","olimpia","olimpia","Libraries","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",3,3,"2009-07-10",3,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[954557,"Help Desk::Accounts","knaegle","knaegle","Biological Engineering","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Request for ptmscout_admin list from user knaegle",6]
[954558,"Help Desk::Accounts","fgao","fgao","Political Science","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-10","2009-07-10",0,3,"(blank)","(blank)","email quota for Professor Nazli Choucri",10]
[954573,"Help Desk::Call Center","bpyle","bpyle","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","TechCash Additional Access to Account",7]
[954580,"Help Desk::Call Center","davidh","davidh","(blank)","2009-07-10","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Connect iPod Touch to Wireless",10]
[954588,"Help Desk::Call Center","ladyjean","ladyjean","(blank)","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,0,"(blank)","(blank)","Concerned Grad Student",8]
[954611,"Edtech::Stellar","v-amwilc@microsoft.com","N/A","(blank)","2009-07-10","2009-07-13","2009-08-04","2009-08-04","2009-07-12","2009-08-04",2,25,"2009-07-12",23,"Robots.txt file restricting msnbot at http://stellar.mit.edu/robots.txt",26]
[954616,"Help Desk::Accounts","ghemann","ghemann","Aeronautics and Astronautics","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",3,3,"(blank)","(blank)","remove list",6]
[954627,"Help Desk::Accounts","wwhitney","wwhitney","(blank)","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",3,3,"(blank)","(blank)","Email forwarding",5]
[954631,"Help Desk::Accounts","sritoper@gmail.com","N/A","(blank)","2009-07-10","(blank)","2009-07-16","2009-07-16","2009-07-13","2009-07-16",3,6,"2009-07-12",4,"Forgotten password",12]
[954640,"Help Desk::Call Center","unlocked","unlocked","Literature","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",3,3,"2009-07-13",0,"Fwd: Delayed Mail (still being retried)",14]
[954643,"Help Desk::Call Center","brettcvz","brettcvz","Electrical Eng & Computer Sci","2009-07-10","(blank)","2009-08-01","2009-08-01","2009-07-13","2009-07-30",3,22,"(blank)","(blank)","installing windows XP x64",38]
[954648,"Help Desk::Call Center","mizukiw3@gmail.com","N/A","(blank)","2009-07-10","(blank)","2009-07-13","2009-07-13","2009-07-11","2009-07-13",1,3,"(blank)","(blank)","Using MIT Webmail",7]
[954668,"Help Desk::Accounts","diana.huidobro@sloan.mit.edu","N/A","(blank)","2009-07-11","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",2,2,"(blank)","(blank)","Pls forward incoming emails to my gmail account",8]
[954674,"Help Desk::Accounts","nmpuye","nmpuye","(blank)","2009-07-11","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",2,2,"(blank)","(blank)","Forwarding MIT emails",9]
[954736,"Help Desk::Call Center","alvarso","alvarso","Aeronautics and Astronautics","2009-07-11","(blank)","2009-07-14","(blank)","2009-07-12","(blank)",1,"(blank)","(blank)","(blank)","Make re-directs immediate please!",14]
[954769,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-11","2009-07-13","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",2,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[954780,"Help Desk::Call Center","liangjie@berkeley.edu","N/A","(blank)","2009-07-11","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",2,2,"(blank)","(blank)","Cannot login all of a sudden",8]
[954788,"Help Desk::Service Center","rardin@brandeis.edu","N/A","(blank)","2009-07-11","(blank)","2009-07-28","(blank)","2009-07-13","(blank)",2,"(blank)","2009-07-12","(blank)","does dead Power Mac G5 fall under Repair Extension Program?",82]
[954852,"Help Desk::Accounts","esther.tan@gmail.com","N/A","(blank)","2009-07-11","(blank)","2009-07-30","2009-07-30","2009-07-12","2009-07-30",1,19,"2009-07-12",18,"Forgotten password",47]
[954862,"Help Desk::Call Center","eodonnel","eodonnel","Facilities Custodial Services","2009-07-11","(blank)","2009-07-30","2009-07-30","2009-07-13","2009-07-30",2,19,"(blank)","(blank)","Browser failed to generate a key,.",23]
[954879,"Help Desk::Accounts","pesetsk","pesetsk","Linguistics & Philosophy","2009-07-11","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",2,2,"(blank)","(blank)","turn off a mailing list?",10]
[954880,"Help Desk::Business Help","aboakye","aboakye","(blank)","2009-07-11","(blank)","2009-07-17","2009-07-17","2009-07-13","2009-07-17",2,6,"2009-07-15",2,"Personal Certificate Verfication",20]
[954885,"Help Desk::Accounts","pweaver","pweaver","Mechanical Engineering","2009-07-11","2009-07-13","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",2,"(blank)","(blank)","Request for heist2-gms list from user pweaver",5]
[954894,"Help Desk::Accounts","bethanyl","bethanyl","(blank)","2009-07-11","(blank)","2009-07-14","2009-07-14","2009-07-13","2009-07-13",2,3,"2009-07-12",2,"MIT Mail Question (forwarding)",22]
[954919,"Help Desk::Call Center","lolshans","lolshans","Chemistry","2009-07-11","(blank)","2009-07-15","2009-07-15","2009-07-13","2009-07-15",2,4,"(blank)","(blank)","journal access in libraries",22]
[954923,"Help Desk::Accounts","rhan","rhan","Aeronautics and Astronautics","2009-07-11","(blank)","2009-07-13","2009-07-13","2009-07-11","2009-07-13",0,2,"2009-07-12",1,"[Urgent] Inbox Overflow + forwarding",14]
[955008,"Edtech::Stellar","pcdedon","pcdedon","Department of Biological Engineering","2009-07-12","(blank)","2009-07-14","2009-07-14","2009-07-13","2009-07-14",1,2,"2009-07-13",1,"What happened to the \"change order\" commands for uploaded documents on the Stellar web sites?",12]
[955037,"Help Desk::Call Center","eftaylor","eftaylor","Physics","2009-07-12","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",2,2,"(blank)","(blank)","Invalid certificate",16]
[955072,"Help Desk::Call Center","kaw","kaw","(blank)","2009-07-12","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",1,1,"(blank)","(blank)","spamquarantine@mit.edu",12]
[955083,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-12","2009-07-13","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",1,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[955099,"Help Desk::Accounts","jyhan","jyhan","Electrical Engineering-Computer Science","2009-07-12","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",1,1,"(blank)","(blank)","Request for BioSyM_researchers list from user jyhan",5]
[955101,"Help Desk::Call Center","pproof","pproof","(blank)","2009-07-12","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",1,1,"(blank)","(blank)","spamscreen",8]
[955104,"Help Desk::Call Center","jgrochow","jgrochow","VP Information Services & Technology","2009-07-12","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",1,"(blank)","(blank)","(blank)","problem with auto-reponder?",16]
[955108,"Help Desk::Accounts","wab","wab","(blank)","2009-07-12","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",1,1,"(blank)","(blank)","Email forwarding",5]
[955116,"Help Desk::Athena","greichst","greichst","(blank)","2009-07-12","2009-07-13","2009-07-14","2009-07-14","2009-07-13","2009-07-14",1,2,"(blank)","(blank)","License error when attempting to open matlab",13]
[955119,"Help Desk::Call Center","greichst","greichst","(blank)","2009-07-12","(blank)","2009-07-20","2009-07-20","2009-07-13","2009-07-20",1,8,"(blank)","(blank)","VPN Profile",29]
[955121,"Help Desk::Business Help","jjsun","jjsun","Biological Engineering","2009-07-12","(blank)","2009-07-15","2009-07-13","2009-07-13","2009-07-13",1,1,"2009-07-13",0,"inquiry on denied access",10]
[955126,"Help Desk::Call Center","heimbach@mit.edu","N/A","(blank)","2009-07-12","(blank)","2009-07-12","2009-07-12","2009-07-12","2009-07-12",0,0,"(blank)","(blank)","http://libraries.mit.edu/ seems down",13]
[955128,"Help Desk::Call Center","scottc","scottc","School of Architecture & Planning","2009-07-12","(blank)","2009-07-24","2009-07-24","2009-07-13","2009-07-24",1,12,"(blank)","(blank)","auto responder",46]
[955152,"Help Desk::Accounts","ambarj","ambarj","Laboratory for Nuclear Science","2009-07-12","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",1,1,"(blank)","(blank)","changing list owners",6]
[955182,"Help Desk::Call Center","anton.mazurenko@gmail.com","N/A","(blank)","2009-07-12","(blank)","2009-07-12","2009-07-12","2009-07-12","2009-07-12",0,0,"(blank)","(blank)","MIT Webmail Problem",7]
[955212,"Help Desk::Call Center","krv","krv","Electrical Eng & Computer Sci","2009-07-12","(blank)","2009-07-14","2009-07-14","2009-07-13","2009-07-14",1,2,"(blank)","(blank)","matlab license error when connected to vpn",11]
[955241,"Help Desk::Accounts","hornbeck@fas.harvard.edu","N/A","(blank)","2009-07-12","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",1,1,"(blank)","(blank)","Email forwarding",5]
[955251,"Help Desk::Accounts","kfish","kfish","Electrical Eng & Computer Sci","2009-07-12","2009-07-13","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",1,"(blank)","(blank)","Request for spameggsbaconandspam list from user kfish",4]
[955276,"Help Desk::Call Center","terryyee","terryyee","Management","2009-07-12","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",1,1,"(blank)","(blank)","MIT Internet Registration",16]
[955315,"Help Desk::Service Center","cjseto","cjseto","MIT Energy Initiative","2009-07-12","(blank)","2009-07-20","2009-07-20","2009-07-13","2009-07-13",1,8,"2009-07-15",5,"lenovo laptop problem with power supply and radio switch",31]
[955322,"Help Desk::Accounts","quentin","quentin","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-13","2009-07-15",0,2,"(blank)","(blank)","Users sharing accounts",13]
[955468,"Help Desk::Business Help","aditya1642@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-15","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"Help Regarding Direct Deposit",16]
[955500,"Help Desk::Service Center","mgoldbrg","mgoldbrg","Koch Inst - Integrative Cancer Research","2009-07-13","2009-07-13","2009-07-14","2009-07-14","2009-07-13","2009-07-14",0,1,"2009-07-13",1,"[istweb] Scheduling and appointment for a crashed computer",26]
[955502,"Help Desk::Call Center","yshen@alum.mit.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","[istweb] anti virus software",8]
[955503,"Help Desk::Call Center","benfisch","benfisch","(blank)","2009-07-13","(blank)","2009-07-27","2009-07-27","2009-07-13","2009-07-27",0,14,"(blank)","(blank)","[istweb] Email account help",16]
[955511,"Help Desk::Call Center","knyzio","knyzio","Information Services & Technology","2009-07-13","2009-07-13","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",0,"(blank)","(blank)","Re: [istweb] http://libraries.mit.edu/ seems down",3]
[955565,"Help Desk::Accounts","kpeterson@alum.wellesley.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","mailman list conversion",6]
[955570,"Help Desk::Call Center","adolan","adolan","Audit Division","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Observation:  Delayed Mail (still being retried)",12]
[955572,"Help Desk::Call Center","adolan","adolan","Audit Division","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Brightmail problem?",13]
[955580,"Help Desk::UNIX/Linux","alvarso","alvarso","Aeronautics and Astronautics","2009-07-13","(blank)","2009-07-29","2009-07-29","2009-07-14","2009-07-14",1,16,"2009-07-13",16,"Using Athena passwords for Unix machine",19]
[955582,"Help Desk::Call Center","fflores","fflores","Political Science","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Spam messages sent/received this morning",6]
[955587,"Help Desk::Call Center","jnaber","jnaber","Chemistry","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","receiving mail delivery errors for messages I didn't send",6]
[955596,"Help Desk::Accounts","heatherg","heatherg","School of Science","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","[Mailman] Delete Science Lists",11]
[955602,"Help Desk::Call Center","mdonohue","mdonohue","Management","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","FW: Must read",10]
[955603,"Help Desk::Accounts","lcollier","lcollier","Information Services & Technology","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Request for sap-travel-interfaces list from user lcollier@mit.edu",5]
[955607,"Help Desk::Call Center","laurie19","laurie19","HR/Payroll","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Brio Class",6]
[955625,"Help Desk::Accounts","horvitz","horvitz","Biology","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Fwd: email authorization",5]
[955630,"Help Desk::Accounts","jfarver","jfarver","List Visual Arts Center","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"increase email quota",17]
[955674,"Help Desk::Call Center","zwrose","zwrose","Mechanical Engineering","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Fwd: Delayed Mail (still being retried)",6]
[955675,"Help Desk::Service Center","dinc","dinc","Sloan School of Management","2009-07-13","(blank)","2009-08-06","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"client would like a 500GB 7200 RPM drive in 2008 MacBook pro 15\"",104]
[955678,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[955680,"Help Desk::Athena","morley","morley","Laboratory for Nuclear Science","2009-07-13","2009-07-13","2009-07-22","2009-07-22","2009-07-13","2009-07-22",0,9,"(blank)","(blank)","I need to know who owns this address epc-contacts@mit.edu",19]
[955700,"Help Desk::Call Center","mlevine","mlevine","Chemistry","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Certificates, spam questions",7]
[955707,"Help Desk::Call Center","ahwill","ahwill","Architecture","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","[Fwd: Delayed Mail (still being retried)]",6]
[955711,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Telephone: Unable to check  voice messages",6]
[955718,"Help Desk::Call Center","a.totman@comcast.net","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","unable to access email account at webmail.mit.edu",7]
[955721,"Help Desk::Trends","mrhalp","mrhalp","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"spam quarantine notification problem, parent ticket",21]
[955723,"Help Desk::Call Center","alarkin","alarkin","Chemistry","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"Fwd: Delayed Mail (still being retried)",10]
[955724,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Increasing junk mails after vpn.",6]
[955738,"Help Desk::Call Center","emurray","emurray","Engineering Systems Division","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","iPhone IMAP questions",7]
[955743,"Help Desk::Call Center","jmhunt","jmhunt","Information Services & Technology","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","FW: Delivery Delayed: Dear it-support@mit.edu Best Sales 2009!",6]
[955746,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Fwd: Delayed Mail (still being retried)",6]
[955748,"Help Desk::Call Center","wilhelm","wilhelm","Division of Comparative Medicine","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","[istweb] auto reply, out of office",8]
[955756,"Help Desk::Call Center","wilhelm","wilhelm","Division of Comparative Medicine","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Turn off E-mail auto-responder",7]
[955762,"Help Desk::Accounts","j_k","j_k","Research Laboratory of Electronics","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Spam on Moira List",14]
[955763,"Help Desk::Call Center","swinig","swinig","Information Services & Technology","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","FW: Delayed Mail (still being retried)",6]
[955766,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Athena Quota Increase: CSTEWART (to 3GB)",18]
[955773,"Help Desk::Call Center","schmittey@mit.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Email account was compromised?",7]
[955786,"Help Desk::Accounts","tclewley","tclewley","Koch Inst - Integrative Cancer Research","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Guest account request",5]
[955790,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Mac recent items path information",7]
[955799,"Help Desk::Accounts","alexnow","alexnow","Office of the Provost","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Guest account request",6]
[955800,"Help Desk::Accounts","sbartel","sbartel","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-29","2009-07-29","2009-07-13","2009-07-29",0,16,"(blank)","(blank)","Removing hacker files from your account",35]
[955811,"Help Desk::Call Center","pkoms","pkoms","Economics","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","[istweb] Large amonts of \"delayed mail\" messages",8]
[955833,"Help Desk::Call Center","pcollymo","pcollymo","Aeronautics and Astronautics","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","email problem: whitehea@mit.edu",7]
[955834,"Help Desk::Call Center","khaled","khaled","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"Keeping my Athena account?",10]
[955863,"Help Desk::Service Center","charvey","charvey","Civil and Environmental Engineering","2009-07-13","(blank)","2009-08-06","2009-08-06","2009-07-13","2009-07-14",0,24,"(blank)","(blank)","MacBook Pro won't boot",70]
[955868,"Help Desk::Business Help","shiba","shiba","Sloan School of Management","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"JV 103992138 not found in SAPweb search results",20]
[955871,"Help Desk::Call Center","rcarney","rcarney","Materials Science and Eng","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","I'm setting up a group website on the dmse locker and want to find out how to maintain the website in dreamweaver",8]
[955875,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-13","(blank)","2009-07-16","2009-07-16","2009-07-13","2009-07-16",0,3,"(blank)","(blank)","Dell D630 Split screen issue - HL746D1",38]
[955880,"Help Desk::Call Center","rriley","rriley","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","how to get certificate",10]
[955885,"Help Desk::Accounts","cbartoli@MIT.EDU","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Guest account request",5]
[955889,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: what is username for someone?",1]
[955897,"Help Desk::Call Center","csliang","csliang","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Email",8]
[955909,"Help Desk::Call Center","magar","magar","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Delayed Mail (still being retried) (fwd)",12]
[955913,"Help Desk::Service Center","xindis","xindis","Biology","2009-07-13","(blank)","2009-07-16","2009-07-16","2009-07-13","2009-07-16",0,3,"(blank)","(blank)","Dell freezes",34]
[955917,"Help Desk::Business Help","mheard","mheard","McGovern Institute for Brain Research","2009-07-13","(blank)","2009-07-22","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"SAPweb search functionality for purchase orders",12]
[955918,"Help Desk::Accounts","filletwho@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-13","2009-07-15",0,2,"(blank)","(blank)","Password compromised for \"philiphu\"",22]
[955923,"Edtech::Stellar","kheatley","kheatley","Physics","2009-07-13","(blank)","2009-07-22","2009-07-22","2009-07-13","2009-07-22",0,9,"(blank)","(blank)","FW: Two stellar websites",11]
[955927,"Edtech::Stellar","annette","annette","Urban Studies & Planning","2009-07-13","(blank)","2009-07-17","2009-07-17","2009-07-13","2009-07-17",0,4,"(blank)","(blank)","fall course site",7]
[955929,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: x-reg doesn't have coupon",1]
[955933,"Help Desk::Call Center","kuyanov","kuyanov","Chemistry","2009-07-13","(blank)","2009-07-20","2009-07-20","2009-07-13","2009-07-20",0,7,"(blank)","(blank)","not getting wired network connectio",11]
[955939,"Help Desk::Call Center","lupo","lupo","Information Services & Technology","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","trying to access bldg. services page, can't",11]
[955956,"Help Desk::Call Center","akelsey","akelsey","Chemistry","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","need assistance to configure Blackberry for MIT email",19]
[955958,"Help Desk::Call Center","aporter","aporter","DUE Desktop Support","2009-07-13","(blank)","2009-07-27","2009-07-27","2009-07-13","2009-07-27",0,14,"(blank)","(blank)","Getting TSM error on new install of 5.5.2 on new Mac",22]
[955962,"Help Desk::Accounts","london","london","Plasma Science and Fusion Center","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","cac-pianorooms mailing list",6]
[955963,"Help Desk::Call Center","sambass","sambass","Urban Studies & Planning","2009-07-13","(blank)","2009-07-31","2009-07-31","2009-07-13","2009-07-31",0,18,"(blank)","(blank)","Earthlink POPup log on window appears (startup)",33]
[955968,"Edtech::Stellar","ragreenb","ragreenb","Global Education & Career Developmnt Ctr","2009-07-13","(blank)","2009-07-17","2009-07-17","2009-07-15","2009-07-17",2,4,"2009-07-13",4,"Note associated with Site Created for SP.800",14]
[955975,"Help Desk::Call Center","magar","magar","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Re: [istweb] Delayed Mail (still being retried) (fwd)",8]
[955987,"Help Desk::Accounts","gtd","gtd","Campus Planning, Engineering & Constn","2009-07-13","(blank)","2009-07-13","2009-07-13","(blank)","(blank)","(blank)",0,"(blank)","(blank)","Walkins: password change",1]
[955991,"Help Desk::Accounts","cltrice","cltrice","Aeronautics and Astronautics","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-13","2009-07-15",0,2,"2009-07-13",2,"mailman list shows no members but gets mail",16]
[956001,"Help Desk::Call Center","icashen","icashen","Plasma Science and Fusion Center","2009-07-13","2009-07-13","2009-07-13","2009-07-13","(blank)","2009-07-13","(blank)",0,"(blank)","(blank)","(blank)",5]
[956003,"Help Desk::Call Center","dgoldfei","dgoldfei","Lincoln Laboratory","2009-07-13","2009-07-13","2009-07-22","2009-07-22","2009-07-13","2009-07-22",0,9,"(blank)","(blank)","having certificate challenges from LL",22]
[956004,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","(blank)","(blank)","(blank)",0,"(blank)","(blank)","walkin: accidentally put in password as username, needs to start over",1]
[956013,"Help Desk::Call Center","vmurphy","vmurphy","Civil and Environmental Engineering","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","sapweb problems resolved",7]
[956020,"Help Desk::Call Center","siggia","siggia","Civil and Environmental Engineering","2009-07-13","(blank)","2009-07-21","2009-07-21","2009-07-13","2009-07-21",0,8,"(blank)","(blank)","ecat prompts several times for certificates",27]
[956027,"Help Desk::Call Center","sgoldman","sgoldman","Biology","2009-07-13","(blank)","2009-07-27","2009-07-27","2009-07-13","2009-07-27",0,14,"(blank)","(blank)","conficker removal",36]
[956028,"Edtech::Stellar","eduflo@economics.mit.edu","N/A","(blank)","2009-07-13","2009-07-15","2009-07-15","2009-07-15","(blank)","2009-07-15","(blank)",2,"2009-07-13",2,"Re: Site Created for 14.771",8]
[956034,"Help Desk::Call Center","miller@ilp.mit.edu","N/A","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Client forgot username",13]
[956055,"Help Desk::Service Center","w92-net@MIT.EDU","N/A","(blank)","2009-07-13","(blank)","2009-08-07","2009-07-14","2009-07-13","2009-07-14",0,1,"(blank)","(blank)","D430 freezes, overheats",69]
[956056,"Help Desk::Accounts","aadels","aadels","Libraries","2009-07-13","2009-07-15","2009-07-15","2009-07-15","2009-07-13","2009-07-13",0,2,"2009-07-13",2,"Update directory info",21]
[956083,"Help Desk::Call Center","skkelly","skkelly","Research Laboratory of Electronics","2009-07-13","(blank)","2009-07-27","2009-07-27","2009-07-13","2009-07-27",0,14,"2009-07-13",14,"Outlook 2007 IMAP connection error",36]
[956085,"Help Desk::Presales","pranavr","pranavr","(blank)","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",2,2,"2009-07-13",2,"Computer Purchase",11]
[956088,"Help Desk::Call Center","dczischk@hotmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-20","2009-07-20","2009-07-13","2009-07-20",0,7,"(blank)","(blank)","visitor log on problem",10]
[956093,"Help Desk::Call Center","mkling","mkling","Mathematics","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","delete   HD12-MKLING",11]
[956099,"Help Desk::Service Center","lhl3","lhl3","Program in Writing & Humanistic Studies","2009-07-13","2009-07-15","2009-07-28","2009-07-28","2009-07-13","2009-07-28",0,15,"2009-07-14",14,"SBOD on ibook G4",85]
[956104,"Help Desk::Call Center","cmactcie100@comcast.com","N/A","(blank)","2009-07-13","(blank)","2009-07-23","2009-07-23","2009-07-13","2009-07-23",0,10,"2009-07-13",10,"Client cannot get on network",26]
[956122,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","New MacBook--connect to network",12]
[956127,"Help Desk::Service Center","ndave","ndave","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-13","2009-07-14",0,1,"2009-07-13",1,"client is having intermittent shutdown issues on thinkpad",32]
[956143,"Help Desk::Call Center","shilpar@mit.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","can't log into webmail",10]
[956145,"Help Desk::Call Center","asevtsuk","asevtsuk","Urban Studies and Planning","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","ArcGIS software.",12]
[956162,"Help Desk::Service Center","apurvj","apurvj","Management","2009-07-13","2009-07-13","2009-07-28","2009-07-28","2009-07-13","2009-07-15",0,15,"2009-07-13",15,"client needs power adapter replaced",101]
[956166,"Help Desk::Call Center","swicks","swicks","Aeronautics and Astronautics","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","Emails with large attachments can't be forwarded to gmail",8]
[956169,"Help Desk::Business Help","sbaker","sbaker","Earth, Atmospheric &  Planetary Sciences","2009-07-13","(blank)","2009-08-05","2009-08-05","2009-07-13","2009-08-05",0,23,"2009-07-13",23,"Accessed denied error for SRS Vacation Tracker",54]
[956178,"Help Desk::Accounts","shilpar@mit.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","MIT Email --> GMAIL Forwarding",5]
[956197,"Help Desk::Call Center","swinig","swinig","Information Services & Technology","2009-07-13","(blank)","2009-07-21","2009-07-21","2009-07-15","2009-07-21",2,8,"(blank)","(blank)","duplicate email attachments",42]
[956209,"Help Desk::Accounts","sharppa","sharppa","Institute Professors","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Account of Amanda Shearman",7]
[956216,"Help Desk::Service Center","yinuo","yinuo","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Hard drive disconnected",8]
[956217,"Help Desk::Accounts","swolozin","swolozin","Comparative Media Studies","2009-07-13","(blank)","2009-07-13","(blank)","2009-07-13","(blank)",0,"(blank)","(blank)","(blank)","hosting email for a year",7]
[956219,"Help Desk::Accounts","dsomani","dsomani","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","(blank)","(blank)","(blank)",0,"(blank)","(blank)","Walkins: password change",1]
[956230,"Help Desk::Accounts","bbrown","bbrown","Division of Comparative Medicine","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Guest account request",6]
[956232,"Help Desk::Accounts","alg","alg","Dept Heads Vice President for Research","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Sponsoring Account",9]
[956235,"Help Desk::Call Center","egt","egt","Kavli Inst for Astrophysics & Space Rsrh","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Trouble with a pdf",10]
[956238,"Help Desk::Call Center","mjsmith","mjsmith","Materials Science and Eng","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Techtime Resource Question",7]
[956239,"Help Desk::Call Center","sgoodman","sgoodman","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Unable to connect in Bldg 13",7]
[956245,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Athena Quaot Increase: jlar (to 4GB)",6]
[956262,"Help Desk::Call Center","hammondc","hammondc","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Software questions / pre-sales",7]
[956265,"Help Desk::Call Center","acerfon","acerfon","Nuclear Engineering","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Organization locker",8]
[956269,"Help Desk::Call Center","eric.pruitt@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Re-installing Windows",10]
[956272,"Help Desk::Call Center","grahama","grahama","Libraries","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Athena Cluster Question",7]
[956279,"Help Desk::Call Center","bbrown","bbrown","Division of Comparative Medicine","2009-07-13","(blank)","2009-07-22","2009-07-22","2009-07-13","2009-07-22",0,9,"(blank)","(blank)","win.mit.edu help",27]
[956286,"Help Desk::Call Center","kmancino","kmancino","Office of the VP for Institute Affairs","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Mac OS X webcam recommendation",7]
[956295,"Help Desk::Call Center","sgoodman","sgoodman","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Network Reg for Lab Computer",7]
[956324,"Help Desk::Service Center","naylor","naylor","Linguistics & Philosophy","2009-07-13","(blank)","2009-08-11","2009-08-11","2009-07-13","2009-07-13",0,29,"2009-08-06",5,"Macbook Pro hard drive replacement",103]
[956328,"Help Desk::Service Center","poetro","poetro","Mechanical Engineering","2009-07-13","(blank)","2009-07-20","2009-07-20","2009-07-13","2009-07-15",0,7,"(blank)","(blank)","Dell beeps, shuts down",65]
[956335,"Help Desk::Backup","armiento","armiento","Materials Science and Engineering","2009-07-13","(blank)","2009-07-16","2009-07-16","2009-07-13","2009-07-15",0,3,"2009-07-14",2,"Incorrect link, access to backup help pages",35]
[956336,"Help Desk::Call Center","dsk","dsk","Urban Studies & Planning","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","destroying old backup tapes",8]
[956339,"Help Desk::Accounts","veal","veal","Environment, Health & Safety Office","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Kerberos and MIT ID for Adusa Poku",6]
[956340,"Help Desk::Call Center","juliek","juliek","Human Resources","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Question about Adobe Distiller",13]
[956342,"Help Desk::Call Center","djbroder","djbroder","Audio Visual Services","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","TSM connection info",10]
[956348,"Help Desk::Accounts","ksg","ksg","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","[istweb] website access",6]
[956361,"Help Desk::Accounts","lukan4@PLANT.MIT.EDU","N/A","(blank)","2009-07-13","(blank)","2009-07-27","2009-07-27","2009-07-13","2009-07-27",0,14,"2009-07-13",14,"Password problem",18]
[956371,"Help Desk::Accounts","danielas","danielas","Architecture","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Request for descomp-phdalums list from user danielas",6]
[956379,"Help Desk::Call Center","myeaton","myeaton","Information Services & Technology","2009-07-13","2009-07-13","2009-07-23","2009-07-23","2009-07-13","2009-07-15",0,10,"(blank)","(blank)","opening pdf in Safari 4.0.1",61]
[956394,"Help Desk::Call Center","khender@ku.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-28","2009-07-28","2009-07-13","2009-07-13",0,15,"(blank)","(blank)","internet access",23]
[956397,"Help Desk::Accounts","presbrey","presbrey","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","srvtab request for host sql.mit.edu from user presbrey",6]
[956402,"Help Desk::Call Center","frstella","frstella","Materials Science and Engineering","2009-07-13","(blank)","2009-07-22","2009-07-22","2009-07-13","2009-07-22",0,9,"(blank)","(blank)","Sound System Problems",23]
[956403,"Help Desk::Service Center","hnenow","hnenow","(blank)","2009-07-13","2009-07-15","2009-07-17","2009-07-17","2009-07-13","2009-07-17",0,4,"(blank)","(blank)","Data recovery from Dell hard drive",49]
[956416,"Help Desk::Service Center","giu","giu","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","white macbook combo drive problems",8]
[956422,"Help Desk::Call Center","gerzon","gerzon","Human Resources","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-13","2009-07-15",0,2,"(blank)","(blank)","Out of Office assistant not working",30]
[956425,"Help Desk::Call Center","bediako","bediako","Chemistry","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Inquiry about distribution/support for Mnova",10]
[956428,"Help Desk::Call Center","stephanh","stephanh","Mechanical Engineering","2009-07-13","2009-07-13","2009-07-20","2009-07-20","2009-07-13","2009-07-20",0,7,"(blank)","(blank)","Seeking additional network ports bldg3-245",14]
[956431,"Help Desk::Business Help","vancamp","vancamp","Physics","2009-07-13","(blank)","2009-07-22","2009-07-22","2009-07-14","2009-07-22",1,9,"2009-07-14",8,"Error message in SAPweb for W4 form, RFC_ERROR_SYSTEM_FAILURE",14]
[956432,"Help Desk::Call Center","efong","efong","Chemistry","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Canceling TSM accounts",7]
[956436,"Help Desk::Call Center","kapusta","kapusta","Electrical Eng & Computer Sci","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","New Stand Alone Wiki",8]
[956441,"Help Desk::Presales","jhedrick","jhedrick","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"2009-07-13",0,"Questions about Mac/PC purchasing and support options",11]
[956447,"Help Desk::Call Center","horsch","horsch","Libraries","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Unable to access SAPweb and InsideRD",7]
[956449,"Help Desk::Service Center","swessels","swessels","Management","2009-07-13","(blank)","2009-07-30","2009-07-30","2009-07-13","2009-07-30",0,17,"(blank)","(blank)","Display is dark",97]
[956455,"Help Desk::Call Center","bulovic","bulovic","Electrical Engineering-Computer Science","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Stellar Policies",21]
[956459,"Help Desk::Service Center","edith@media.mit.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-13","2009-07-15",0,2,"(blank)","(blank)","macbook wont wake from sleep",34]
[956463,"Help Desk::Call Center","ggeiger@MIT.EDU","N/A","(blank)","2009-07-13","(blank)","2009-08-03","2009-08-03","2009-07-13","2009-08-03",0,21,"(blank)","(blank)","Multiple inboxes and out of control quota",57]
[956472,"Help Desk::Call Center","jpryor","jpryor","McGovern Institute for Brain Research","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Error 10810 when opening programs",10]
[956473,"Help Desk::Call Center","dean.berlin@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","Unable to login into WebMail",8]
[956476,"Help Desk::Call Center","jakay","jakay","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Questions about Exchange MIgration",11]
[956486,"Help Desk::Backup","bgoguen","bgoguen","Chemistry","2009-07-13","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",1,"(blank)","2009-07-13","(blank)","Delete FUCOSE.LMS ON C AND MANNOSE.LMS ON C",12]
[956499,"Help Desk::Call Center","ajhsieh","ajhsieh","Institute for Soldier Nanotechnologies","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Certs installation problem",11]
[956501,"Help Desk::Call Center","msee","msee","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Computer buying advice",10]
[956507,"Help Desk::Call Center","dluchan","dluchan","Sloan School of Management","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Analog phone drop in e53-422 not working",13]
[956512,"Help Desk::Accounts","vishalkumar11@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-16","2009-07-16","2009-07-13","2009-07-16",0,3,"(blank)","(blank)","Re: SDM Application - V. Kumar - Decision Letter",21]
[956519,"Help Desk::Backup","mamat","mamat","Chemical Engineering","2009-07-13","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",1,"(blank)","2009-07-13","(blank)","Delete MAMMOTH on D",12]
[956527,"Help Desk::Call Center","tutak","tutak","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Buying advice: MacBook Pro",10]
[956530,"Help Desk::Call Center","aprotim","aprotim","Department of Biological Engineering","2009-07-13","(blank)","2009-07-15","2009-07-15","2009-07-14","2009-07-15",1,2,"(blank)","(blank)","Updating personal information on sapweb",22]
[956531,"Help Desk::Call Center","pennysun","pennysun","Office of the Provost","2009-07-13","(blank)","2009-07-20","2009-07-20","2009-07-14","2009-07-20",1,7,"(blank)","(blank)","Services for MIT employees",10]
[956533,"Help Desk::Accounts","admin@lots0cash.com","N/A","(blank)","2009-07-13","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"2009-07-14",0,"Your mit.edu has been hacked.",12]
[956539,"Help Desk::Backup","jsterman","jsterman","Sloan School of Management","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"2009-07-13",1,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",9]
[956540,"Help Desk::Backup","jsterman","jsterman","Sloan School of Management","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"2009-07-13",1,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",10]
[956541,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Athena Quota Increase: brusinow (to 4GB)",6]
[956542,"Help Desk::Accounts","etjasso","etjasso","Biology","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Request for porn list from user etjasso",6]
[956543,"Help Desk::Call Center","cmarton","cmarton","Chemical Engineering","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","wserv is timing out",16]
[956544,"Help Desk::Call Center","natkin@MIT.EDU","N/A","(blank)","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","Managing TechTime Resources on a Mac",18]
[956548,"Help Desk::Accounts","leighe","leighe","Lemelson/MIT Program","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","MIT ID numbers for InvenTeams",6]
[956551,"Help Desk::Accounts","etjasso","etjasso","Biology","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","Request for pornography list from user etjasso",5]
[956554,"Help Desk::Call Center","hadar","hadar","Physics","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-13","2009-07-14",0,1,"(blank)","(blank)","Problem downloading SecureFX",13]
[956561,"Help Desk::Business Help","sbghosh","sbghosh","Mechanical Engineering","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"2009-07-14",0,"FW: Vacation Reporting for May - June 2009  Error when entering time",14]
[956568,"Help Desk::Call Center","giannixx83@tin.it","N/A","(blank)","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-13","2009-07-14",0,1,"(blank)","(blank)","I can't access to WebMail",7]
[956575,"Help Desk::Accounts","roybrox@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-20","2009-07-20","2009-07-14","2009-07-20",1,7,"(blank)","(blank)","Password change",21]
[956576,"Help Desk::Athena","luoxian","luoxian","MIT Sea Grant College Program","2009-07-13","2009-07-14","2009-07-22","2009-07-22","2009-07-14","2009-07-22",1,9,"2009-07-14",8,"athena tecplot licence problem",15]
[956583,"Help Desk::Accounts","Carlos.Aracil@iese.net","N/A","(blank)","2009-07-13","(blank)","2009-07-16","2009-07-16","2009-07-14","2009-07-16",1,3,"(blank)","(blank)","Account not found in database",11]
[956601,"Help Desk::Call Center","joejar","joejar","Campus Police","2009-07-13","(blank)","2009-07-21","2009-07-21","2009-07-14","2009-07-21",1,8,"(blank)","(blank)","Trying to enter my certificate from my home computer",18]
[956603,"Help Desk::Call Center","teytelma@berkeley.edu","N/A","(blank)","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","mit certificate",13]
[956606,"Help Desk::Accounts","presbrey","presbrey","(blank)","2009-07-13","(blank)","2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,0,"(blank)","(blank)","srvtab request for host sql.mit.edu from user presbrey",6]
[956611,"Help Desk::Call Center","semoran12@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-20","2009-07-20","2009-07-14","2009-07-20",1,7,"(blank)","(blank)","Sending Mail",10]
[956614,"Help Desk::Presales","sandon@us.ibm.com","N/A","(blank)","2009-07-13","(blank)","2009-07-28","2009-07-28","2009-07-15","2009-07-15",2,15,"2009-07-14",14,"recommended laptops",27]
[956632,"Help Desk::Presales","balewis","balewis","(blank)","2009-07-13","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",3,3,"2009-07-14",2,"Applecare",9]
[956657,"Help Desk::Presales","fishpenn@gmail.com","N/A","(blank)","2009-07-13","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",3,3,"2009-07-14",2,"Laptop Selection Question",8]
[956658,"Help Desk::Accounts","romans12","romans12","Not Available","2009-07-13","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",1,1,"(blank)","(blank)","Email forwarding",5]
[956768,"Help Desk::Call Center","gbarb","gbarb","Mechanical Engineering","2009-07-14","(blank)","2009-08-03","2009-08-03","2009-07-14","2009-07-20",0,20,"2009-07-20",14,"Certificates and ordering Matlab",38]
[956770,"Help Desk::Call Center","rsreddy","rsreddy","Civil and Environmental Eng","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Problem with connecting to one of the servers at MIT",8]
[956771,"Help Desk::Call Center","jakobfoerster@gmail.com","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Can't login into Email account",18]
[956817,"Help Desk::Accounts","NotificationService@sylantro.mit.edu","N/A","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","(blank)","You have a new message from 7816484537.",4]
[956831,"Edtech::Stellar","ccount","ccount","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","warehouse table check",8]
[956890,"Help Desk::Call Center","luist","luist","Nuclear Engineering","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Question about recommended IST macbook pro",11]
[956906,"Help Desk::Service Center","ugwechi","ugwechi","Brain and Cognitive Sciences","2009-07-14","(blank)","2009-07-17","2009-07-17","2009-07-14","2009-07-17",0,3,"2009-07-14",3,"Ibm laptop t43 will not start, no power",86]
[956947,"Help Desk::Call Center","jtheurer","jtheurer","Mechanical Engineering","2009-07-14","(blank)","2009-07-30","2009-07-30","2009-07-14","2009-07-30",0,16,"(blank)","(blank)","VPN connection problem, error 412",29]
[956951,"Help Desk::Call Center","leopoldo","leopoldo","Economics","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-14","2009-07-16",0,2,"(blank)","(blank)","Anti virus message in Windows Vista",41]
[956952,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[956958,"Help Desk::Call Center","hosler","hosler","Archaeology","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Logging into webmail",13]
[956983,"Help Desk::Call Center","btocco","btocco","Medical","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"question about saving sent mail in webmail",12]
[956990,"Help Desk::Call Center","vrw10@ucs.cam.ac.uk","N/A","(blank)","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-14","2009-07-14",0,1,"(blank)","(blank)","Brief Visit",23]
[957010,"Help Desk::Accounts","jpfreid","jpfreid","Nuclear Science and Engineering","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Hybrid locker request",15]
[957012,"Help Desk::Call Center","cope","cope","Anthropology Program","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","iPass installation",17]
[957024,"Help Desk::Business Help","sst","sst","Nuclear Reactor Laboratory","2009-07-14","(blank)","2009-07-22","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"PO 4501132868 delivered to Stata Center rather than bldg receiving area",15]
[957031,"Help Desk::Backup","pspangle","pspangle","Student Activities","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"Form submission from: TSM Backup: Change Owner or Machine Name",11]
[957032,"Help Desk::Call Center","mgutierr","mgutierr","Mechanical Engineering","2009-07-14","2009-07-14","2009-07-20","2009-07-20","2009-07-14","2009-07-20",0,6,"(blank)","(blank)","WinXp for VMware Fusion",13]
[957045,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: proxying for student who doesn't have coupon.  (they should send us an ID)",1]
[957055,"Help Desk::Service Center","rhammond","rhammond","Management","2009-07-14","2009-07-15","2009-08-04","2009-07-20","2009-07-14","2009-07-20",0,6,"(blank)","(blank)","Data recovery from Lenovo laptop",74]
[957071,"Help Desk::Call Center","eballo","eballo","Technology and Policy Program","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"problem with firefox certificate",16]
[957072,"Help Desk::Accounts","mcneal","mcneal","Information Services & Technology","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","srvtab request for host necto.mit.edu from user mcneal",6]
[957075,"Help Desk::Call Center","mrmack","mrmack","Technology Licensing Office","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","FW: I'm looking for help with these types of messages!",8]
[957077,"Help Desk::Accounts","Carlos.Aracil@iese.net","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Need to clear 6 words",6]
[957078,"Help Desk::Accounts","jkastorf","jkastorf","Residential Life Programs","2009-07-14","(blank)","2009-07-29","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"Question re: affiliate policy",15]
[957127,"Help Desk::Accounts","rhenderson@MIT.EDU","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","New email address: could you please set up forwarding?",10]
[957132,"Help Desk::Call Center","bascunan","bascunan","Francis Bitter Magnet Laboratory","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","question about deleted IMAP email",10]
[957143,"Help Desk::Accounts","sarahm10","sarahm10","(blank)","2009-07-14","(blank)","2009-08-04","2009-08-04","2009-07-14","2009-07-14",0,21,"(blank)","(blank)","mail forwarding",31]
[957144,"Help Desk::Call Center","jresniko","jresniko","Harvard/MIT Division of HST","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-14","2009-07-16",0,2,"2009-07-14",2,"broken link on ca.mit.edu/ca/cpw",23]
[957150,"Help Desk::Business Help","marclo","marclo","Residential Life Programs","2009-07-14","(blank)","2009-07-15","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"cannot access transaction report in sapweb, expired reporting authorizations",20]
[957155,"Help Desk::Accounts","ifmoura","ifmoura","Chemical Engineering","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Athena ID Request",6]
[957167,"Help Desk::Call Center","ywang11","ywang11","Department of Biological Engineering","2009-07-14","(blank)","2009-07-22","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Reinstall Windows XP",8]
[957179,"Help Desk::Call Center","tones","tones","MIT Energy Initiative","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-14","2009-07-15",0,1,"2009-07-14",1,"company holiday deleted on techtime",20]
[957181,"Help Desk::Athena","oaz","oaz","Health Sciences & Technology","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Web Form Question from Oaz Nir",24]
[957182,"Help Desk::Call Center","steinwk@verizon.net","N/A","(blank)","2009-07-14","(blank)","2009-07-22","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Purchase a Dell laptop, which model and software",10]
[957191,"Help Desk::Call Center","egerry","egerry","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Trying to install certificate; needed Kerberos ID",10]
[957194,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-14","2009-07-16",0,2,"(blank)","(blank)","Dell D630 Video Purple - 71W26D1",47]
[957196,"Help Desk::Accounts","daleenbrand@hotmail.com","N/A","(blank)","2009-07-14","(blank)","2009-07-21","2009-07-21","2009-07-14","2009-07-21",0,7,"(blank)","(blank)","Kuberos Account",21]
[957202,"Help Desk::HDweb","kpierce","kpierce","Harvard/MIT Division of HST","2009-07-14","(blank)","2009-07-20","2009-07-20","2009-07-14","2009-07-16",0,6,"2009-07-14",6,"Inquiry about how to change IS&T website text to black",29]
[957203,"Help Desk::Call Center","markel@media.mit.edu","N/A","(blank)","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-14","2009-07-16",0,2,"(blank)","(blank)","Fw: certificate question",30]
[957205,"Help Desk::Call Center","jundzilo","jundzilo","Civil and Environmental Engineering","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","can't access payroll for approval",11]
[957207,"Help Desk::Accounts","jfargeas","jfargeas","Aeronautics and Astronautics","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Request for space_olympics list from user jfargeas",5]
[957209,"Help Desk::Accounts","pmercier","pmercier","Electrical Eng & Computer Sci","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Wiki request for ananthagroup from pmercier",6]
[957222,"Help Desk::Call Center","je15242","je15242","Lincoln Laboratory","2009-07-14","(blank)","2009-07-22","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Change Kerberos password",8]
[957224,"Help Desk::Call Center","bsantore","bsantore","Laboratory for Nuclear Science","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","trouble with bates.lns.mit.edu domain",7]
[957231,"Help Desk::Accounts","wui","wui","Health Sciences & Technology","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Email forwarding",6]
[957240,"Help Desk::Accounts","danielle.flug@gmail.com","N/A","(blank)","2009-07-14","(blank)","2009-07-21","2009-07-21","2009-07-14","2009-07-14",0,7,"(blank)","(blank)","reactivate old email address?",30]
[957241,"Help Desk::Backup","desimone","desimone","Dept Administrators & Lab Directors","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[957242,"Help Desk::Call Center","mjlewis","mjlewis","Information Services & Technology","2009-07-14","(blank)","2009-07-20","2009-07-20","2009-07-15","2009-07-20",1,6,"(blank)","(blank)","Cannot access shared drive on win.mit.edu",27]
[957248,"Help Desk::Accounts","ssussman","ssussman","Sloan School of Management","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-14","2009-07-16",0,2,"(blank)","(blank)","Molly Quaid, Monday July 20 - from Broad to MIT",10]
[957251,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Page Numbers on a PDF",14]
[957262,"Help Desk::Accounts","ssussman","ssussman","Sloan School of Management","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","New MIT ID for temporary employee",6]
[957264,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Request for help with unsupported software",8]
[957279,"Help Desk::Business Help","dietmar","dietmar","(blank)","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-14","2009-07-15",0,1,"2009-07-14",1,"[Fwd: Re: Graduate Appointment for Dietmar Offenhuber]",14]
[957297,"Help Desk::Service Center","ezuk","ezuk","Management","2009-07-14","(blank)","2009-07-24","2009-07-24","2009-07-14","2009-07-24",0,10,"2009-07-14",10,"reformatting hard drive",28]
[957314,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Gateway TNT6707 won't turn on",10]
[957317,"Help Desk::Call Center","dbono","dbono","Materials Science and Engineering","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Solidworks using VPN Client",7]
[957321,"Help Desk::Call Center","sburke","sburke","DUE Desktop Support","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Question about TSM billing",10]
[957330,"Help Desk::Accounts","ellen83","ellen83","Lemelson/MIT Program","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","More InvenTeams teachers",10]
[957337,"Help Desk::Accounts","mcorlett","mcorlett","Lincoln Laboratory","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Change of Kerberos Name",6]
[957350,"Help Desk::Service Center","kswan","kswan","History Section","2009-07-14","(blank)","2009-07-23","2009-07-23","2009-07-14","2009-07-15",0,9,"2009-07-14",9,"Non Functional Thinkpad X300",51]
[957355,"Help Desk::Service Center","jinkuk","jinkuk","Health Sciences & Technology","2009-07-14","(blank)","2009-07-29","2009-07-29","2009-07-14","2009-07-20",0,15,"2009-07-14",15,"possible fan problem on laptop",87]
[957357,"Help Desk::Backup","benitez","benitez","Aeronautics and Astronautics","2009-07-14","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","2009-07-14","(blank)","terminate HD15-Benitez on A",17]
[957366,"Help Desk::Backup","jrussell","jrussell","(blank)","2009-07-14","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","2009-07-14","(blank)","delete HD16-JRUSSELL on A",11]
[957375,"Help Desk::Backup","jamesw","jamesw","Mechanical Engineering","2009-07-14","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","2009-07-14","(blank)","delete HD01-JAMESW on D",11]
[957381,"Help Desk::Accounts","jresniko","jresniko","Harvard/MIT Division of HST","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"Password fax",8]
[957383,"Help Desk::Accounts","egerry","egerry","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"phone: password, certificate, MITPAY",11]
[957394,"Help Desk::Accounts","kirky","kirky","Ctr for Education Computing Initiatives","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","help with user account",10]
[957400,"Help Desk::Business Help","jcmurphy","jcmurphy","Media Laboratory","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"ECat 3 Non-MIT address",13]
[957413,"Help Desk::Call Center","jresniko","jresniko","Harvard/MIT Division of HST","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","broken link",8]
[957415,"Help Desk::Call Center","marcruch@gmail.com","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Guest Connectivity",8]
[957416,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Forgotten password",6]
[957420,"Help Desk::Backup","amh","amh","Chemistry","2009-07-14","(blank)","2009-07-21","(blank)","2009-07-14","(blank)",0,"(blank)","2009-07-21","(blank)","delete DUDE.LMS on D",11]
[957427,"Help Desk::Call Center","jresniko","jresniko","Harvard/MIT Division of HST","2009-07-14","(blank)","2009-07-28","2009-07-28","2009-07-14","2009-07-28",0,14,"(blank)","(blank)","vpn download won't connect",15]
[957439,"Help Desk::Business Help","pmosley","pmosley","Operations Research Center","2009-07-14","(blank)","2009-07-17","2009-07-16","2009-07-14","2009-07-16",0,2,"2009-07-14",2,"Access to Vacation Tracker",19]
[957441,"Help Desk::Accounts","dlshapir","dlshapir","Sloan School of Management","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"Password fax",8]
[957445,"Help Desk::Accounts","edmund","edmund","Admissions Office","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","D. David McOwen Reconciliation",14]
[957451,"Help Desk::Call Center","gscot","gscot","Dean for Student Life-Administration","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",2,2,"(blank)","(blank)","cen1 - question about printing restrictions",11]
[957474,"Help Desk::Accounts","cacf","cacf","(blank)","2009-07-14","(blank)","2009-07-23","2009-07-23","2009-07-14","2009-07-23",0,9,"(blank)","(blank)","Staff Leaving MIT and Needs Help Closing Email Account",22]
[957478,"Help Desk::Call Center","akjain","akjain","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","questions about compromised machine",9]
[957485,"Help Desk::Call Center","vmurphy","vmurphy","Civil and Environmental Engineering","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Couldn't login to SMTP server",12]
[957501,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: how do I get a not-yet-here person an account?",1]
[957505,"Help Desk::Accounts","noon@mit.edu","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Guest account request",5]
[957510,"Help Desk::Accounts","smithmt@broadinstitute.org","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","guest account",12]
[957518,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","New laptop buying recommendation",6]
[957525,"Help Desk::Service Center","joewelch","joewelch","Information Services & Technology","2009-07-14","(blank)","2009-07-17","2009-07-17","2009-07-14","2009-07-17",0,3,"(blank)","(blank)","Dell overheating",50]
[957530,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Certs problem",6]
[957532,"Help Desk::Service Center","mansmith","mansmith","Office of the Provost","2009-07-14","(blank)","2009-08-07","2009-08-07","2009-07-14","2009-08-07",0,24,"2009-07-14",24,"Dell optiplex failed HD test",57]
[957551,"Help Desk::Call Center","pratt","pratt","DAPER Facilities","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Certs not working, Firefox error 1227",11]
[957553,"Help Desk::Backup","kirky","kirky","Ctr for Education Computing Initiatives","2009-07-14","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","2009-07-14","(blank)","DELETE KIPA ON B",12]
[957555,"Help Desk::Backup","kirky","kirky","Ctr for Education Computing Initiatives","2009-07-14","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","2009-07-14","(blank)","DELETE GULL ON D",12]
[957556,"Help Desk::Backup","kirky","kirky","Ctr for Education Computing Initiatives","2009-07-14","(blank)","2009-07-14","(blank)","2009-07-14","(blank)",0,"(blank)","2009-07-14","(blank)","DELETE CECI-3 ON B",12]
[957558,"Edtech::Stellar","ssilbey","ssilbey","SHASS Department Heads","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"2009-07-15",0,"Note associated with Site Created for 21A.861/15.347",15]
[957572,"Help Desk::Service Center","bir","bir","Health Sciences & Technology","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-14","2009-07-15",0,1,"(blank)","(blank)","Data recovery request",34]
[957576,"Help Desk::Call Center","snalluri","snalluri","System Design & Management Prg","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","trouble getting certificate on IE7",11]
[957584,"Help Desk::Service Center","N/A","N/A","(blank)","2009-07-14","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",6,6,"(blank)","(blank)","D430 freezes, overheats",8]
[957587,"Help Desk::Call Center","davcohen","davcohen","Francis Bitter Magnet Laboratory","2009-07-14","2009-07-15","2009-07-15","2009-07-15","2009-07-14","2009-07-15",0,1,"(blank)","(blank)","Error messages with Eudora",15]
[957604,"Help Desk::Presales","rcolby","rcolby","(blank)","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-14","2009-07-16",0,2,"2009-07-14",2,"Lenovo t400 lead time",16]
[957617,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-14","2009-07-14","2009-07-16","2009-07-16","2009-07-16","2009-07-14",2,2,"(blank)","(blank)","how to add custom page numbering to document",12]
[957634,"Help Desk::Call Center","robertac","robertac","Information Services & Technology","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","[Fwd: Delivery Delayed: Hi there]",10]
[957639,"Help Desk::Call Center","lmcgon","lmcgon","Gordon Engineering Leadership Program","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Department's name is mis-spelled",11]
[957647,"Help Desk::Service Center","mdjesus","mdjesus","Civil and Environmental Eng","2009-07-14","(blank)","2009-07-17","2009-07-17","2009-07-14","2009-07-17",0,3,"(blank)","(blank)","Hard drive not found",52]
[957657,"Help Desk::Backup","kirky","kirky","Ctr for Education Computing Initiatives","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"2009-07-15",0,"Form submission from: TSM Backup: Delete No Longer Needed Backups",9]
[957666,"Help Desk::Call Center","sargenta","sargenta","Chancellor's Office","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","certificate for MIT car rental site",10]
[957672,"Help Desk::Call Center","ctulloch","ctulloch","Economics","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","Missing Disk Drive",8]
[957679,"Help Desk::Service Center","scottnla","scottnla","Physics","2009-07-14","(blank)","2009-07-24","2009-07-24","2009-07-14","2009-07-24",0,10,"(blank)","(blank)","trouble booting",42]
[957680,"Help Desk::Call Center","jtegos","jtegos","Sloan School of Management","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","reset internet explorer settings",10]
[957681,"Help Desk::Accounts","SHUNT3@PARTNERS.ORG","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","MIT email address",6]
[957689,"Help Desk::Backup","pkemble","pkemble","Center for Environmental Health Sciences","2009-07-14","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-16",2,3,"2009-07-15",2,"Form submission from: TSM Backup: Delete No Longer Needed Backups",30]
[957690,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-14","(blank)","2009-07-14","2009-07-14","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: turn forwarding into split",1]
[957695,"Help Desk::Accounts","tleonard","tleonard","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","\"SPlit-forwarding\" request",6]
[957716,"Help Desk::Accounts","bars","bars","Medical","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"(blank)","(blank)","Re: Password fax",5]
[957717,"Help Desk::Call Center","brandons","brandons","(blank)","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","Possible Virus Help",8]
[957726,"Help Desk::Accounts","saxe","saxe","Brain & Cognitive Sciences","2009-07-14","(blank)","2009-07-16","(blank)","2009-07-14","(blank)",0,"(blank)","(blank)","(blank)","sponsor account for SSAXE@mit.edu",17]
[957749,"Help Desk::Accounts","davidrod","davidrod","Lab for Manufacturing & Productivity","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"phone: check guest's username",8]
[957755,"Help Desk::Call Center","jrcain","jrcain","Educational Innovation and Technology","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","Special request to register 25 machines for DHCP ( all wired)",10]
[957765,"Help Desk::Accounts","psz","psz","Electrical Engineering-Computer Science","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","deleting list",7]
[957781,"Help Desk::Accounts","ezyang","ezyang","Electrical Eng & Computer Sci","2009-07-14","(blank)","2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,0,"2009-07-14",0,"zephyr: new keytab",8]
[957791,"Help Desk::Accounts","rma","rma","Mechanical Engineering","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","Request for reuben list from user rma",5]
[957793,"Help Desk::Accounts","ckoveal","ckoveal","Mechanical Engineering","2009-07-14","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","Request for megrad09 list from user ckoveal",7]
[957804,"Help Desk::Call Center","lava","lava","Admissions Office","2009-07-14","(blank)","2009-07-28","2009-07-28","2009-07-15","2009-07-28",1,14,"(blank)","(blank)","Fwd: firefox/safari",19]
[957816,"Help Desk::Call Center","minzunza@sloan.mit.edu","N/A","(blank)","2009-07-14","(blank)","2009-07-15","(blank)","2009-07-15","(blank)",1,"(blank)","(blank)","(blank)","Update certificates",8]
[957842,"Help Desk::Accounts","adrianaugustinecole@hotmail.com","N/A","(blank)","2009-07-14","(blank)","2009-07-17","2009-07-17","2009-07-15","2009-07-17",1,3,"(blank)","(blank)","lost my kerberos number",16]
[957848,"Help Desk::Athena","jchen123","jchen123","Electrical Eng & Computer Sci","2009-07-14","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",1,1,"(blank)","(blank)","Command to get rid of new email notifications in the terminal",24]
[957892,"Help Desk::Call Center","doughty","doughty","Electrical Engineering-Computer Science","2009-07-14","(blank)","2009-07-16","2009-07-16","2009-07-15","2009-07-16",1,2,"(blank)","(blank)","apple mail log in question",31]
[957894,"Help Desk::Accounts","mohamed.wahba@alumni.utoronto.ca","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"deactivation",8]
[957898,"Help Desk::Accounts","elliebartels@gmail.com","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"problem with @mit.edu account login (owa v webmail?)",25]
[957930,"Help Desk::Accounts","adwinter","adwinter","Aeronautics and Astronautics","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Request for olympuslabs list from user adwinter",5]
[957959,"Help Desk::Athena","vibink","vibink","Mechanical Engineering","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"Athena public problem",21]
[957967,"Help Desk::Call Center","emilynardoni@gmail.com","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","'log-in failed' error",8]
[957987,"Help Desk::Accounts","rbowru","rbowru","Physics","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Request for wallacearmy list from user rbowru",5]
[958027,"Edtech::Stellar","smancs@nus.edu.sg","N/A","(blank)","2009-07-15","2009-07-17","2009-07-23","2009-07-23","2009-07-15","2009-07-23",0,8,"2009-07-15",8,"Admin access for SMA sites",26]
[958039,"Help Desk::Accounts","jjyoo","jjyoo","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","[istweb] Removal from PSCOMM List",6]
[958050,"Help Desk::Call Center","celhin","celhin","Mechanical Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","swap problem",8]
[958075,"Help Desk::Call Center","gchen2","gchen2","Mechanical Engineering","2009-07-15","(blank)","2009-07-30","2009-07-30","2009-07-15","2009-07-30",0,15,"(blank)","(blank)","Outlook Send/Receive error",39]
[958078,"Help Desk::Call Center","bars@mit.edu","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Problem logging into webmail",15]
[958085,"Help Desk::Call Center","edechter","edechter","McGovern Institute for Brain Research","2009-07-15","(blank)","2009-07-21","2009-07-21","2009-07-15","2009-07-21",0,6,"(blank)","(blank)","Can't get to the IP/hostname page",18]
[958130,"Help Desk::Business Help","lmrobin","lmrobin","Information Services & Technology","2009-07-15","(blank)","2009-07-28","2009-07-28","2009-07-15","2009-07-28",0,13,"2009-07-15",13,"SAPgui extremely slow login",52]
[958138,"Help Desk::Accounts","seager","seager","Earth, Atmospheric &  Planetary Sciences","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","guest account for Li Zeng",10]
[958165,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15","(blank)","2009-07-15","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[958184,"Help Desk::Call Center","betty","betty","Brain & Cognitive Sciences","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Adobe Acrobat Pro license needed when trying to open attachment",15]
[958193,"Help Desk::Call Center","jwl","jwl","Information Services & Technology","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","New RT ticket signature test for Help Desk",47]
[958218,"Help Desk::Accounts","gef2@duke.edu","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","[istweb] Remove from toomuchclue@mit.edu",6]
[958219,"Help Desk::Call Center","lorettam","lorettam","Harvard/MIT Division of HST","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","E25 network outage",15]
[958224,"Help Desk::Call Center","epohare","epohare","Management","2009-07-15","(blank)","2009-07-21","2009-07-21","2009-07-15","2009-07-21",0,6,"(blank)","(blank)","Installing Certificates & setting up mail forwarding",14]
[958234,"Help Desk::Call Center","jmganno","jmganno","Division of Comparative Medicine","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Network Outage in Basement of Building E25",16]
[958237,"Help Desk::Call Center","pmn","pmn","Libraries","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","network problems in E25-131",13]
[958242,"Help Desk::Call Center","yunpeng","yunpeng","Earth, Atmospheric &  Planetary Sciences","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","E25 network",16]
[958254,"Help Desk::Service Center","hsheldon","hsheldon","Materials Science and Engineering","2009-07-15","(blank)","2009-08-07","2009-08-07","2009-07-15","2009-07-31",0,23,"2009-07-15",23,"used laptop with no keyboard - wants estimate on cost of replacing keyboard",86]
[958258,"Help Desk::Accounts","cyb","cyb","Biological Engineering","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Request for dt-technique list from user cyb",6]
[958259,"Help Desk::Call Center","irishman","irishman","Information Services & Technology","2009-07-15","(blank)","2009-07-28","2009-07-28","2009-07-15","2009-07-23",0,13,"(blank)","(blank)","Temp DHCP registration",21]
[958260,"Help Desk::Accounts","siggia","siggia","Civil and Environmental Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"old email list problem",18]
[958261,"Help Desk::Call Center","rcorrea","rcorrea","Chemistry","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Network Drop Activation",13]
[958264,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","E25 6th floor network",16]
[958265,"Help Desk::Accounts","galts","galts","School of Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","mailman conversion",7]
[958273,"Help Desk::Call Center","giodn","giodn","Urban Studies & Planning","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","when does my mail adrress will expire?",12]
[958274,"Help Desk::Accounts","mhbobbit","mhbobbit","Information Services & Technology","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","\"semxxi-web\" mailman list",10]
[958277,"Help Desk::Call Center","rcorrea","rcorrea","Chemistry","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Question about using Remote Desktop (new jack installs needed)",10]
[958279,"Help Desk::Service Center","edd_d","edd_d","Physics","2009-07-15","(blank)","2009-07-29","2009-07-29","2009-07-15","2009-07-29",0,14,"(blank)","(blank)","Apple MacBook Air keyboard backlight issues - loose hinge",43]
[958281,"Help Desk::Service Center","jdevito","jdevito","DUE Desktop Support","2009-07-15","(blank)","2009-07-20","2009-07-20","2009-07-16","2009-07-20",1,5,"(blank)","(blank)","Damaged Laptop",44]
[958283,"Help Desk::Accounts","hammond","hammond","Chemical Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: please turn lbldelivery from Mailman to Moira",1]
[958289,"Help Desk::Call Center","carwellos@ll.mit.edu","N/A","(blank)","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-15","2009-07-15",0,1,"(blank)","(blank)","unable to log onto MIT email acc't",26]
[958291,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","MAC address/IP address tie change",13]
[958292,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Cannot open docx file from Office 2008",23]
[958296,"Help Desk::Call Center","dgrazian","dgrazian","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","incoming freshman having trouble getting certs",11]
[958312,"Help Desk::Accounts","kofiani","kofiani","Mechanical Engineering","2009-07-15","(blank)","2009-07-17","2009-07-17","2009-07-15","2009-07-17",0,2,"2009-07-15",2,"Website hosting information (no PHP/SQL on web)",21]
[958324,"Help Desk::Accounts","chsueh","chsueh","Biology","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Request for itasa2010-finance list from user chsueh",5]
[958326,"Help Desk::Accounts","chsueh","chsueh","Biology","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Request for itasa2010-logistics list from user chsueh",5]
[958329,"Help Desk::Accounts","chsueh","chsueh","Biology","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Request for itasa2010-social list from user chsueh",5]
[958331,"Help Desk::Accounts","chsueh","chsueh","Biology","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Request for cookingtoprocrastinate list from user chsueh",6]
[958333,"Help Desk::Trends","doczi","doczi","Information Services & Technology","2009-07-15","2009-07-15","2009-07-15","2009-07-15","(blank)","2009-07-15","(blank)",0,"2009-07-15",0,"E25 network outage 7/15/2009",12]
[958338,"Help Desk::Call Center","jadams@MIT.EDU","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Network Outage in Bulding E25",14]
[958341,"Help Desk::Accounts","chrisw","chrisw","Office of Major Agreements","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","WIKI Request",6]
[958362,"Help Desk::Athena","edechter","edechter","McGovern Institute for Brain Research","2009-07-15","(blank)","2009-08-04","2009-08-04","2009-07-15","2009-08-04",0,20,"2009-07-15",20,"login to Unix server stopped working",24]
[958369,"Help Desk::Accounts","chrisw","chrisw","Office of Major Agreements","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Wiki request for NEW U from chrisw",12]
[958373,"Help Desk::Backup","gila","gila","McGovern Institute for Brain Research","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"Form submission from: TSM Backup: Add or Remove A Node On a Department Report",9]
[958386,"Help Desk::Accounts","davefoss","davefoss","Research Laboratory of Electronics","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","need account for Wellesley cross registered person",10]
[958396,"Help Desk::Call Center","minzunza@sloan.mit.edu","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","unable to install certificate on IE7",11]
[958397,"Help Desk::Call Center","cnl@haystack.mit.edu","N/A","(blank)","2009-07-15","(blank)","2009-07-15","(blank)","2009-07-15","(blank)",0,"(blank)","(blank)","(blank)","Computer under warranty? (Superdrive broken)",14]
[958400,"Help Desk::Call Center","rspivak","rspivak","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"incoming frosh - probs sending e-mail",11]
[958407,"Help Desk::Accounts","sharper@exchange.mit.edu","N/A","(blank)","2009-07-15","(blank)","2009-07-27","2009-07-27","2009-07-15","2009-07-15",0,12,"(blank)","(blank)","email account activation",46]
[958417,"Help Desk::Backup","goguen","goguen","Information Services & Technology","2009-07-15","(blank)","2009-07-15","(blank)","2009-07-15","(blank)",0,"(blank)","2009-07-15","(blank)","terminate node pgalt",15]
[958418,"Help Desk::Accounts","rhasselt","rhasselt","Office of the Provost","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Guest account request",6]
[958420,"Help Desk::Call Center","riechers@gmail.com","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Login failed at MIT webmail",13]
[958421,"Help Desk::Accounts","wdsouza","wdsouza","VP Information Services & Technology","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Wiki request for CWDOS from wdsouza on behalf of swinig",6]
[958422,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","how to get certificates",11]
[958428,"Help Desk::Business Help","lesliew","lesliew","Plasma Science and Fusion Center","2009-07-15","(blank)","2009-08-11","2009-08-11","2009-07-15","2009-07-15",0,27,"2009-08-04",7,"not authorized in vacation tracker",27]
[958431,"Help Desk::Call Center","hjliles","hjliles","Mechanical Engineering","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","computer advice",10]
[958441,"Help Desk::Accounts","vsw","vsw","Brain and Cognitive Sciences","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","athena account for summer student",6]
[958458,"Help Desk::Accounts","jingxiao_90@hotmail.com","N/A","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","forwarding email",6]
[958467,"Help Desk::Call Center","sgtist","sgtist","Edgerton Center","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","eCAT3 new annoying behavior",10]
[958482,"Help Desk::Service Center","verdant","verdant","Brain and Cognitive Sciences","2009-07-15","2009-07-17","2009-07-29","(blank)","2009-07-15","(blank)",0,"(blank)","2009-07-15","(blank)","Failed hard drive needs data recovery",93]
[958484,"Help Desk::Presales","jmoreu","jmoreu","Mechanical Engineering","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",1,1,"2009-07-15",1,"searching for laptop to be joined to a Data Acquisition System",11]
[958492,"Help Desk::Call Center","dtsimon","dtsimon","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","questions about email...",11]
[958494,"Help Desk::Call Center","jorgefo@MIT.EDU","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","MIT hosting options for non commercial websites",10]
[958511,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","CSAIL problems",7]
[958524,"Help Desk::Call Center","jtegos","jtegos","Sloan School of Management","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Trouble making PDFs from DOCs",11]
[958536,"Help Desk::Call Center","ofranke","ofranke","Materials Science and Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","hard disk failure",12]
[958547,"Help Desk::Call Center","nmatthew","nmatthew","(blank)","2009-07-15","(blank)","2009-07-21","2009-07-21","2009-07-15","2009-07-21",0,6,"(blank)","(blank)","help setting up email",14]
[958553,"Help Desk::Call Center","amomura","amomura","Legatum Center for Dev Entrepreneurship","2009-07-15","(blank)","2009-07-22","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"cleint has concerns about possible spam email",11]
[958558,"Help Desk::Service Center","aporter","aporter","DUE Desktop Support","2009-07-15","(blank)","2009-07-21","2009-07-21","2009-07-16","2009-07-21",1,6,"(blank)","(blank)","GX 620 to be repaired.",41]
[958562,"Help Desk::Service Center","fgallez","fgallez","Literature","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"Airport Setup",13]
[958565,"Help Desk::Call Center","pmustafa","pmustafa","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","cant login to webmail",9]
[958571,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Athena Quota Increase: kgreco (to 4GB)",6]
[958575,"Help Desk::Accounts","radusapo","radusapo","(blank)","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-15","2009-07-15",0,1,"(blank)","(blank)","Re: Kerberos and MIT ID for Adusa Poku",27]
[958584,"Help Desk::Backup","jdevito","jdevito","DUE Desktop Support","2009-07-15","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",5,5,"2009-07-15",5,"TSM Update",12]
[958592,"Help Desk::Call Center","lindgren","lindgren","Music and Theater Arts Section","2009-07-15","(blank)","2009-07-30","2009-07-30","2009-07-15","2009-07-30",0,15,"(blank)","(blank)","sound not working on macintosh",22]
[958597,"Help Desk::Accounts","serbin@itp.ac.ru","N/A","(blank)","2009-07-15","(blank)","2009-07-17","2009-07-17","2009-07-15","2009-07-15",0,2,"(blank)","(blank)","problem with athena account",26]
[958599,"Help Desk::Accounts","lavallch","lavallch","Information Services & Technology","2009-07-15","(blank)","2009-07-15","2009-07-15","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: KERBEROS on moira",1]
[958605,"Help Desk::Service Center","pennysun","pennysun","Office of the Provost","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"2009-07-15",0,"reinstall of IE 7",14]
[958612,"Help Desk::Call Center","atasha","atasha","Global Education & Career Developmnt Ctr","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","no permission to view a IST page",14]
[958620,"Help Desk::Business Help","ndegnan","ndegnan","Media Laboratory","2009-07-15","(blank)","2009-08-10","(blank)","2009-07-15","(blank)",0,"(blank)","2009-07-15","(blank)","Problem ordering from ECAT3 (Unit of measure)",37]
[958621,"Help Desk::Call Center","orf","orf","Chemical Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Sapweb SS Benefts Enrollment - No authorization",7]
[958622,"Help Desk::Call Center","aadelf@mit.edu","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Techtime adding designants",6]
[958625,"Help Desk::Call Center","kdrahos","kdrahos","Biology","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Certificates (Safari - cannot connect to secure; Firefox - certs prompt repeatedly)",11]
[958626,"Help Desk::Service Center","dagmar","dagmar","Sloan School of Management","2009-07-15","(blank)","2009-07-21","2009-07-21","2009-07-15","2009-07-21",0,6,"2009-07-15",6,"Possible bad DVD burner",44]
[958631,"Help Desk::Call Center","cherylm","cherylm","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Error setting up mail on IPhone",7]
[958645,"Help Desk::Call Center","fiore","fiore","Plasma Science and Fusion Center","2009-07-15","(blank)","2009-07-23","2009-07-23","2009-07-15","2009-07-23",0,8,"(blank)","(blank)","Problem Access the SAP TEM Online Course Catalogue Using Linux",14]
[958652,"Help Desk::Call Center","vflidlid","vflidlid","Brain & Cognitive Sciences","2009-07-15","(blank)","2009-07-22","2009-07-22","2009-07-15","2009-07-15",0,7,"(blank)","(blank)","cant open attachments from Windows Mail",29]
[958658,"Help Desk::Service Center","desimone","desimone","Dept Administrators & Lab Directors","2009-07-15","(blank)","2009-08-07","2009-07-17","2009-07-15","2009-07-17",0,2,"(blank)","(blank)","Random hangs",86]
[958661,"Help Desk::Call Center","cefola","cefola","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","question about recovering deleted messages",10]
[958685,"Help Desk::Business Help","sarahb","sarahb","Budget, Finance and Treasury","2009-07-15","(blank)","2009-07-23","2009-07-23","2009-07-15","2009-07-23",0,8,"(blank)","(blank)","Error in warehouse information",13]
[958686,"Help Desk::Call Center","sdimond","sdimond","Copy Technology Centers","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","(dutch language) Vista network connection trouble",7]
[958705,"Help Desk::Call Center","doughty","doughty","Electrical Engineering-Computer Science","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","missing mail?  downloaded mail to Athena",10]
[958710,"Help Desk::Call Center","emcarl","emcarl","(blank)","2009-07-15","(blank)","2009-07-22","2009-07-22","2009-07-15","2009-07-22",0,7,"(blank)","(blank)","Problem ordering from Ecat3/Office Depot",9]
[958711,"Edtech::Stellar","kheatley","kheatley","Physics","2009-07-15","2009-07-16","2009-07-16","2009-07-16","(blank)","2009-07-16","(blank)",1,"2009-07-16",0,"Note associated with Site Created for 8.A18",12]
[958712,"Help Desk::Call Center","monica.inzunza.s@gmail.com","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Access to Stellar",8]
[958716,"Help Desk::Call Center","tgiurleo","tgiurleo","School of Engineering","2009-07-15","(blank)","2009-07-23","2009-07-23","2009-07-15","2009-07-15",0,8,"(blank)","(blank)","access to a resource on oracle calendar",24]
[958723,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","MAC address/IP address tie change",13]
[958760,"Help Desk::Call Center","bubluski","bubluski","MIT Energy Initiative","2009-07-15","(blank)","2009-07-23","2009-07-23","2009-07-15","2009-07-23",0,8,"(blank)","(blank)","Internal Server error on Techtime (creating a daily note)",14]
[958764,"Help Desk::Call Center","jpgreen","jpgreen","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Help installing CertAid",12]
[958769,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Cannot connect to network",11]
[958776,"Help Desk::Backup","gshewakr","gshewakr","(blank)","2009-07-15","(blank)","2009-07-20","(blank)","2009-07-20","(blank)",5,"(blank)","2009-07-15","(blank)","delete GSHEWAKR ON D",26]
[958778,"Help Desk::Call Center","shimizust@gmail.com","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","cannot login to MIT account",11]
[958789,"Help Desk::Accounts","seawell","seawell","Literature Section","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","please send coupon for establishing athena account",7]
[958805,"Help Desk::Backup","spomeroy@MIT.EDU","N/A","(blank)","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",1,1,"2009-07-15",1,"Form submission from: TSM Backup: Change Owner or Machine Name",12]
[958806,"Help Desk::Backup","spomeroy@MIT.EDU","N/A","(blank)","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",1,1,"2009-07-15",1,"Form submission from: TSM Backup: Change Owner or Machine Name",12]
[958810,"Help Desk::Backup","spomeroy@MIT.EDU","N/A","(blank)","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",1,1,"2009-07-15",1,"Form submission from: TSM Backup: Change Owner or Machine Name",12]
[958813,"Help Desk::Accounts","ramarao@paypal.com","N/A","(blank)","2009-07-15","(blank)","2009-07-31","2009-07-31","2009-07-15","2009-07-15",0,16,"(blank)","(blank)","user account",40]
[958819,"Help Desk::Call Center","jzleibo","jzleibo","Brain and Cognitive Sciences","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Helped restore network connectivity",11]
[958822,"Help Desk::Call Center","tutak","tutak","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Forgotten password, and cert and new computer questions",7]
[958823,"Help Desk::Call Center","ahorn","ahorn","Sloan School of Management","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Multple Ethernet Jack Installation Page Not Found",8]
[958832,"Help Desk::Call Center","scorreia","scorreia","McGovern Institute for Brain Research","2009-07-15","(blank)","2009-08-03","2009-07-23","2009-07-15","2009-07-23",0,8,"(blank)","(blank)","Missing mail due to Spam Quarantine?",26]
[958842,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-15","(blank)","2009-07-17","(blank)","2009-07-17","(blank)",2,"(blank)","2009-07-15","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",16]
[958843,"Help Desk::Call Center","maccone","maccone","Research Laboratory of Electronics","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Mathematica font error",11]
[958844,"Help Desk::Call Center","alamaro","alamaro","Harvard/MIT Division of HST","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Pop-up hoax: Install Virus-scan now!",10]
[958848,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-15","(blank)","2009-07-17","(blank)","2009-07-17","(blank)",2,"(blank)","2009-07-15","(blank)","DELETE SSUSSMAN5 ON C",15]
[958858,"Help Desk::Call Center","lub","lub","Harvard/MIT Division of HST","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Outgoing Mail Server",10]
[958862,"Help Desk::Backup","graciew","graciew","Administrative Services: Chem E/DMSE","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",1,1,"2009-07-15",1,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[958863,"Help Desk::Call Center","eihloff@MIT.EDU","N/A","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","trouble obtaining personal certs",5]
[958865,"Help Desk::Call Center","frstella","frstella","Materials Science and Engineering","2009-07-15","(blank)","2009-07-17","2009-07-17","2009-07-15","2009-07-17",0,2,"(blank)","(blank)","Cannot connect to wserv for software downloads",41]
[958868,"Help Desk::Business Help","jundzilo","jundzilo","Civil and Environmental Engineering","2009-07-15","(blank)","2009-07-18","2009-07-18","2009-07-15","2009-07-17",0,3,"2009-07-15",3,"SAPweb not displaying correctly with Safari 4",54]
[958869,"Help Desk::Accounts","jacook","jacook","Global Education & Career Developmnt Ctr","2009-07-15","(blank)","2009-07-22","2009-07-22","2009-07-15","2009-07-22",0,7,"(blank)","(blank)","Permissions",22]
[958873,"Help Desk::Call Center","sherah","sherah","Civil and Environmental Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Finding out screen size",9]
[958880,"Help Desk::Call Center","kavyam","kavyam","Aeronautics and Astronautics","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Computers",9]
[958884,"Help Desk::Call Center","debrawm","debrawm","(blank)","2009-07-15","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","How to get out of VmWare Fusion",9]
[958889,"Help Desk::Service Center","byc","byc","Chemistry","2009-07-15","(blank)","2009-08-11","2009-08-11","2009-07-15","2009-08-11",0,27,"2009-07-15",27,"Sony Vaio Driver Installation",20]
[958890,"Help Desk::Athena","dipaul","dipaul","Materials Science and Engineering","2009-07-15","(blank)","2009-07-15","2009-07-15","(blank)","(blank)","(blank)",0,"(blank)","(blank)","using pico; printing on athena",3]
[958891,"Help Desk::Accounts","zameerbasrai@gmail.com","N/A","(blank)","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,0,"(blank)","(blank)","Forwarding Webmail (mit.edu) Emails to Gmail account",6]
[958913,"Help Desk::Accounts","eschenck","eschenck","Center for International Studies","2009-07-15","(blank)","2009-07-15","(blank)","2009-07-15","(blank)",0,"(blank)","(blank)","(blank)","sponsoring email for Sigrid Berka",11]
[958920,"Help Desk::Business Help","sbghosh","sbghosh","Mechanical Engineering","2009-07-15","(blank)","2009-07-28","2009-07-28","2009-07-15","2009-07-16",0,13,"2009-07-16",12,"Krebs Vacation Error, \"For this date vacation already entered\"",34]
[958930,"Help Desk::Business Help","sbghosh","sbghosh","Mechanical Engineering","2009-07-15","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-17",1,2,"2009-07-16",1,"Rastagaar vacation error",14]
[958933,"Help Desk::Accounts","dawithz@yahoo.co.uk","N/A","(blank)","2009-07-15","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-17",1,2,"(blank)","(blank)","Forgotten password",11]
[958961,"Help Desk::Accounts","carlita","carlita","Aeronautics and Astronautics","2009-07-15","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",1,1,"(blank)","(blank)","Request for intlmentors13 list from user carlita",5]
[958981,"Help Desk::Accounts","aidanc","aidanc","Physics","2009-07-15","(blank)","2009-08-07","2009-08-07","2009-07-16","2009-07-16",1,23,"(blank)","(blank)","Athena Quota Increase Requested",16]
[959080,"Help Desk::Tether/iPass","map-support","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Form submission from: Request a Tether Account",9]
[959181,"Help Desk::Call Center","rwang","rwang","Center for Technology, Policy & Ind Dev","2009-07-16","(blank)","2009-07-21","2009-07-21","2009-07-16","2009-07-17",0,5,"(blank)","(blank)","can't get my MIT certificate",21]
[959213,"Help Desk::Accounts","mbezoari","mbezoari","(blank)","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-16",0,1,"(blank)","(blank)","email forwarding to gmail",8]
[959232,"Help Desk::Accounts","rchimbghandah@yahoo.co.uk","N/A","(blank)","2009-07-16","(blank)","2009-07-23","2009-07-23","2009-07-16","2009-07-23",0,7,"2009-07-16",7,"Kerberos Account Details",21]
[959250,"Help Desk::Backup","mobileexperience@MIT.EDU","N/A","(blank)","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-16",0,1,"2009-07-16",1,"Form submission from: TSM Backup: Change Owner or Machine Name",34]
[959282,"Help Desk::Tether/iPass","map-support","N/A","(blank)","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"2009-07-16",1,"Form submission from: Request a Tether Account",9]
[959289,"Help Desk::Business Help","gjlan","gjlan","Management","2009-07-16","(blank)","2009-07-23","(blank)","2009-07-16","(blank)",0,"(blank)","2009-07-16","(blank)","Error with SAPWeb Self Service - Direct Deposit and Tax Withholding",41]
[959291,"Help Desk::Service Center","kmccallu@mit.edu","N/A","(blank)","2009-07-16","2009-07-16","2009-07-31","2009-07-27","2009-07-16","2009-07-24",0,11,"2009-07-16",11,"Software problerms galore",23]
[959300,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16","(blank)","2009-07-16","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[959303,"Help Desk::Accounts","barryk","barryk","Mechanical Engineering","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","innovation locker request",25]
[959316,"Help Desk::Backup","jbowker","jbowker","Information Services & Technology","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"2009-07-16",1,"TSM problem: forcing a backup",22]
[959340,"Help Desk::Call Center","ebj","ebj","Urban Studies & Planning","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","switching between 2 word '08 windows takes 1min+",16]
[959343,"Help Desk::Business Help","mfiles","mfiles","Department of Biological Engineering","2009-07-16","(blank)","2009-07-27","2009-07-27","2009-07-16","2009-07-27",0,11,"2009-07-16",11,"SRS Vacation Tracker",45]
[959352,"Help Desk::Call Center","drose","drose","Materials Science and Engineering","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Mail Quota Reached - Deleting via Apple Mail",12]
[959361,"Help Desk::Call Center","cope","cope","Anthropology Program","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Messages downloaded but not visible",10]
[959362,"Help Desk::Call Center","taosong","taosong","Chemical Engineering","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Access denied in Sapweb",9]
[959373,"Help Desk::Call Center","vvoynov","vvoynov","Chemical Engineering","2009-07-16","2009-07-16","2009-07-30","2009-07-30","2009-07-16","2009-07-30",0,14,"(blank)","(blank)","Cannot open Internet Explorer",29]
[959376,"Help Desk::Call Center","mpun@merl.com","N/A","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","unable to log into Libraries website with Touchstone",17]
[959377,"Help Desk::Backup","maryz","maryz","Information Services & Technology","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",9]
[959381,"Help Desk::Call Center","durlach","durlach","Research Laboratory of Electronics","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Mac login different than usual",10]
[959390,"Help Desk::Call Center","vmoss","vmoss","Picower Institute for Learning & Memory","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Apple Mail - Remove Password Prompt",14]
[959394,"Help Desk::Call Center","da11814","da11814","Lincoln Laboratory","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","MIT Personal Certificate",8]
[959407,"Help Desk::Call Center","ahorn","ahorn","Sloan School of Management","2009-07-16","(blank)","2009-07-23","2009-07-23","2009-07-16","2009-07-23",0,7,"(blank)","(blank)","Blackberry Activation Server Address",10]
[959434,"Help Desk::Call Center","groisser","groisser","Architecture","2009-07-16","2009-07-16","2009-07-16","2009-07-16","(blank)","2009-07-16","(blank)",0,"(blank)","(blank)","Fw: echoize",5]
[959438,"Help Desk::Call Center","chuckk","chuckk","Information Services & Technology","2009-07-16","(blank)","2009-07-23","2009-07-23","2009-07-16","2009-07-23",0,7,"(blank)","(blank)","Cannot view ticket #958919",19]
[959449,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-16","(blank)","2009-07-17","(blank)","2009-07-17","(blank)",1,"(blank)","2009-07-16","(blank)","DELETE SSALEM2 ON A",13]
[959450,"Help Desk::Backup","wandai","wandai","Francis Bitter Magnet Laboratory","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"2009-07-16",1,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",9]
[959451,"Help Desk::Accounts","nathanrf","nathanrf","Mechanical Engineering","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Request for LMRT-Researchers list from user nathanrf",5]
[959453,"Help Desk::Call Center","ykwjoel","ykwjoel","(blank)","2009-07-16","(blank)","2009-07-23","2009-07-23","2009-07-16","2009-07-23",0,7,"(blank)","(blank)","reinstalled os, now function keys don't work properly",27]
[959455,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-16","(blank)","2009-07-17","(blank)","2009-07-17","(blank)",1,"(blank)","2009-07-16","(blank)","delete MEPSTEIN1 on A",12]
[959459,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-16","(blank)","2009-07-17","(blank)","2009-07-17","(blank)",1,"(blank)","2009-07-16","(blank)","Delete MEPSTEIN2 on B",12]
[959461,"Help Desk::Call Center","kstryker","kstryker","MIT Energy Initiative","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","couldn't select multiple emails",15]
[959483,"Help Desk::Backup","renea","renea","Information Services & Technology","2009-07-16","(blank)","2009-07-20","(blank)","2009-07-20","(blank)",4,"(blank)","(blank)","(blank)","delete tsm node YKWJOEL2 on D",12]
[959484,"Help Desk::Call Center","jht","jht","Technology Licensing Office","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Spam Quarantine",8]
[959505,"Help Desk::Call Center","hosler","hosler","Archaeology","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","send message in outlook gets \"task not complete\" error",17]
[959511,"Help Desk::HDweb","asbjorgk@gmail.com","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Can you refer me to someone within MIT for web development?",15]
[959512,"Help Desk::Call Center","mmcole","mmcole","Sloan School of Management","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Email near max quota.",14]
[959527,"Help Desk::Call Center","jh_kim","jh_kim","Aeronautics and Astronautics","2009-07-16","(blank)","2009-07-30","2009-07-30","2009-07-16","2009-07-30",0,14,"(blank)","(blank)","[Urgent] I am living in Sidney-Pacific",17]
[959529,"Help Desk::Call Center","aed","aed","Sloan School of Management","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Bomgar - Representative password forgotten",14]
[959537,"Help Desk::Call Center","bmblais","bmblais","Museum","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Set up IMAP on Verizon Blackberry",12]
[959549,"Help Desk::Call Center","nedivi","nedivi","Brain & Cognitive Sciences","2009-07-16","(blank)","2009-07-23","2009-07-23","2009-07-16","2009-07-21",0,7,"(blank)","(blank)","Converting from Eudora to Macintosh",36]
[959555,"Help Desk::Service Center","jensen","jensen","Corporate Relations/Indust Liaison Prog","2009-07-16","(blank)","2009-07-21","2009-07-21","2009-07-16","2009-07-21",0,5,"(blank)","(blank)","Apple MacBook failed hard drive.",59]
[959565,"Help Desk::Backup","djbroder","djbroder","Audio Visual Services","2009-07-16","(blank)","2009-07-20","2009-07-20","2009-07-16","2009-07-17",0,4,"2009-07-16",4,"needs to check if avwebserver is backing up",38]
[959572,"Help Desk::Service Center","nkontop","nkontop","Civil and Environmental Eng","2009-07-16","(blank)","2009-08-06","2009-07-17","2009-07-16","2009-07-17",0,1,"2009-07-16",1,"data off a linux drive",77]
[959595,"Help Desk::Accounts","lstcroix","lstcroix","Facilities Administration","2009-07-16","(blank)","2009-07-20","2009-07-20","2009-07-16","2009-07-20",0,4,"(blank)","(blank)","Custodian password",12]
[959607,"Help Desk::Call Center","emazique","emazique","Sloan School of Management","2009-07-16","(blank)","2009-07-24","2009-07-24","2009-07-16","2009-07-16",0,8,"(blank)","(blank)","ldap search capabilities in entourage?",41]
[959609,"Help Desk::Call Center","dsk","dsk","Urban Studies & Planning","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"DHCP Request (Bulk)",12]
[959619,"Help Desk::Accounts","hashim@fas.harvard.edu","N/A","(blank)","2009-07-16","(blank)","2009-07-23","2009-07-23","2009-07-16","2009-07-23",0,7,"(blank)","(blank)","Reactivation of MIT account",30]
[959620,"Help Desk::Service Center","mrapa","mrapa","Comparative Media Studies","2009-07-16","(blank)","2009-08-06","(blank)","2009-07-16","(blank)",0,"(blank)","2009-07-16","(blank)","Macbook Pro boots to a black screen",73]
[959631,"Help Desk::Call Center","jkhabia@MIT.EDU","N/A","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","email mistakes",11]
[959638,"Help Desk::HDweb","abarnett","abarnett","Sloan School of Management","2009-07-16","(blank)","2009-08-04","2009-08-04","2009-07-16","2009-07-16",0,19,"2009-07-16",19,"A Missing Course",26]
[959639,"Help Desk::Accounts","jsheldon","jsheldon","Urban Studies & Planning","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Mailman list request: mitar_help",26]
[959648,"Help Desk::Accounts","lufong@gmail.com","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Re: Athena account registration",6]
[959650,"Help Desk::Call Center","abeerc","abeerc","Institute for Soldier Nanotechnologies","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","'~' symbol next to Inbox in Apple Mail",9]
[959653,"Help Desk::Accounts","lufong@gmail.com","N/A","(blank)","2009-07-16","(blank)","2009-07-27","2009-07-27","2009-07-16","2009-07-16",0,11,"2009-07-16",11,"Forgot password for old lufong@mit.edu account",44]
[959655,"Help Desk::Call Center","bkeesler","bkeesler","Plasma Science and Fusion Center","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","client had secure connection fail on Firefox after Ecat Dell order was complete",10]
[959663,"Help Desk::Call Center","phsi@MIT.EDU","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Auto-responder information",8]
[959687,"Help Desk::Call Center","boughane@ll.mit.edu","N/A","(blank)","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-16",0,1,"(blank)","(blank)","can not get access",24]
[959689,"Help Desk::Service Center","bmiglesi","bmiglesi","Materials Science and Eng","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-17",0,1,"(blank)","(blank)","latitude d830 fan stopped",48]
[959706,"Help Desk::Call Center","jsjacobs","jsjacobs","MIT-Portugal Program","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","can't see comments in ppt file created by colleague",8]
[959725,"Help Desk::Accounts","ljmorin","ljmorin","Military Science","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Request for army-13 list from user ljmorin",5]
[959728,"Help Desk::Call Center","amyshea","amyshea","Materials Science and Engineering","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","IE unable to generate a key",11]
[959730,"Help Desk::Call Center","williamb","williamb","History Section","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","FileMaker Server 9",12]
[959731,"Help Desk::Service Center","pmilt","pmilt","Information Services & Technology","2009-07-16","(blank)","2009-07-30","2009-07-30","2009-07-16","2009-07-30",0,14,"(blank)","(blank)","Dell Optiplex 330",45]
[959740,"Help Desk::Call Center","maguocha@mit.edu","N/A","(blank)","2009-07-16","2009-07-16","2009-07-23","2009-07-23","2009-07-16","2009-07-23",0,7,"(blank)","(blank)","How to make a Citrix ICA file permanent",13]
[959741,"Help Desk::Call Center","hmkwon","hmkwon","Mechanical Engineering","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Question on setting up a storage server.",8]
[959754,"Help Desk::Call Center","ckell","ckell","Medical","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Certificates IE7 - Cannot install CA - \"failure to import\"",11]
[959759,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-16","(blank)","2009-07-17","(blank)","2009-07-17","(blank)",1,"(blank)","2009-07-16","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",14]
[959776,"Help Desk::Call Center","jeffkarp","jeffkarp","Harvard/MIT Division of HST","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","unable to get certificates in IE7",11]
[959782,"Help Desk::Call Center","rajaramn","rajaramn","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Questions about extending account",7]
[959794,"Help Desk::Business Help","jtegos","jtegos","Sloan School of Management","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Ecat3",12]
[959813,"Help Desk::Business Help","mspriggs","mspriggs","Information Services & Technology","2009-07-16","(blank)","2009-07-17","(blank)","2009-07-16","(blank)",0,"(blank)","2009-07-16","(blank)","SAP Printer CH07",17]
[959826,"Help Desk::Accounts","kafka","kafka","Industrial Performance Center","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Request for energyinnovation@mit.edu list from user kafka",5]
[959838,"Help Desk::Call Center","gleepinator@gmail.com","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","MIT account password not working for email",15]
[959841,"Help Desk::Call Center","lberning","lberning","Nuclear Science and Engineering","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","certificates stopped working in Firefox",11]
[959858,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","New student email portal",8]
[959872,"Help Desk::Call Center","jtegos","jtegos","Sloan School of Management","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","error in commitments check",9]
[959879,"Help Desk::Call Center","ctitus","ctitus","Laboratory for Nuclear Science","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Request for quota increase",13]
[959887,"Help Desk::Accounts","efinnie","efinnie","Libraries","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","user not accessible via confluence wiki",10]
[959888,"Help Desk::Accounts","sohin","sohin","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Email forwarding",8]
[959891,"Help Desk::Call Center","lilyfu@MIT.EDU","N/A","(blank)","2009-07-16","(blank)","2009-07-30","2009-07-30","2009-07-16","2009-07-30",0,14,"(blank)","(blank)","email setup",13]
[959899,"Help Desk::Call Center","nitish","nitish","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Password for Mailman List",10]
[959904,"Help Desk::Service Center","canetti@csail.mit.edu","N/A","(blank)","2009-07-16","2009-07-17","2009-07-29","2009-07-29","2009-07-16","2009-07-29",0,13,"(blank)","(blank)","Screen is dark",41]
[959912,"Help Desk::Call Center","pearlin","pearlin","Foreign Languages & Literature Section","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Mail.app stuck, message in outbox never sends",10]
[959914,"Help Desk::Business Help","cclark@med.mit.edu","N/A","(blank)","2009-07-16","(blank)","2009-08-05","2009-08-05","2009-07-16","2009-08-05",0,20,"2009-07-16",20,"Help troubleshooting BrioQuery query",33]
[959916,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Vista Printer Driver not giving out drivers to XP machines",7]
[959919,"Help Desk::Service Center","jesslin","jesslin","Electrical Eng & Computer Sci","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-17",0,1,"(blank)","(blank)","Damaged display",39]
[959927,"Help Desk::Accounts","csweaver","csweaver","Materials Processing Center","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Wants to stop email forwarding to Gmail",18]
[959928,"Help Desk::Call Center","diamondf","diamondf","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Incoming freshman using Webmail instead of OWA",10]
[959934,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Requisition Clear Form",7]
[959939,"Help Desk::Call Center","slee3@wellesley.edu","N/A","(blank)","2009-07-16","(blank)","2009-07-30","2009-07-30","2009-07-16","2009-07-30",0,14,"(blank)","(blank)","WebSIS",14]
[959942,"Help Desk::Call Center","mjp@MIT.EDU","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)",".htaccess?",8]
[959944,"Help Desk::Service Center","leralte","leralte","Division of Comparative Medicine","2009-07-16","(blank)","2009-07-23","2009-07-23","2009-07-16","2009-07-23",0,7,"2009-07-16",7,"Malware infection",56]
[959960,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"2009-07-16",1,"TSM node to be added to Sloan Report",11]
[959968,"Help Desk::Backup","dtemp","dtemp","Biology","2009-07-16","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-17",1,4,"2009-07-16",4,"Form submission from: TSM Backup: Choose a Schedule For Your Backup",27]
[959975,"Help Desk::Business Help","dagmar","dagmar","Sloan School of Management","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-16","2009-07-17",0,1,"2009-07-16",1,"Training Question: Dreamweaver Quickstart",18]
[959979,"Help Desk::Call Center","mparness","mparness","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","VPN Question",8]
[959992,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-16","(blank)","2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,0,"(blank)","(blank)","Visitor registration expired; needs access tonight only",10]
[960001,"Help Desk::Call Center","magnus89","magnus89","Mechanical Engineering","2009-07-16","(blank)","2009-07-17","2009-07-16","2009-07-16","2009-07-16",0,0,"2009-07-16",0,"Change Xbox MAC address",25]
[960005,"Help Desk::Accounts","briancason@hotmail.com","N/A","(blank)","2009-07-16","2009-07-17","2009-07-30","2009-07-30","2009-07-17","2009-07-30",1,14,"2009-07-17",13,"Computer access problem (Skymap?)",27]
[960022,"Help Desk::Call Center","juimlim","juimlim","System Design & Management Prg","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"(blank)","(blank)","Adobe Acrobat Pro software",19]
[960024,"Help Desk::Accounts","kangiser","kangiser","Harvard/MIT Division of HST","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"2009-07-17",0,"need to cancel call forwarding",17]
[960038,"Help Desk::Call Center","bkhuang@its.caltech.edu","N/A","(blank)","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"(blank)","(blank)","Email",6]
[960055,"Help Desk::Presales","ggould@berkeley.edu","N/A","(blank)","2009-07-16","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",5,5,"2009-07-16",5,"Computer buying advice",12]
[960077,"Help Desk::Accounts","x_x","x_x","(blank)","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"(blank)","(blank)","Request for xtc list from user x_x",5]
[960082,"Help Desk::Business Help","dberlin","dberlin","(blank)","2009-07-16","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",1,1,"2009-07-17",0,"Direct Deposit - Error, application failed due to an unknown error",35]
[960122,"Help Desk::Accounts","mschmidt712@hotmail.com","N/A","(blank)","2009-07-17","(blank)","2009-07-21","2009-07-21","2009-07-17","2009-07-17",0,4,"(blank)","(blank)","Lost MIT ID number",10]
[960130,"Help Desk::Call Center","kskung08@gmail.com","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Cannot log in to email",14]
[960149,"Help Desk::Call Center","jswaugh","jswaugh","Chemistry","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","failure to issue a personal certificate",15]
[960183,"Help Desk::Accounts","ggrimm","ggrimm","(blank)","2009-07-17","(blank)","2009-08-03","2009-08-03","2009-07-17","2009-07-31",0,17,"(blank)","(blank)","removing from MIT system",31]
[960184,"Help Desk::Accounts","bowser","bowser","Information Services & Technology","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"(blank)","(blank)","FW: Time to Renew: Secure Web Services require MIT personal certificates",10]
[960185,"Help Desk::Accounts","bowser","bowser","Information Services & Technology","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"(blank)","(blank)","FW: Time to Renew: Secure Web Services require MIT personal certificates",10]
[960237,"Help Desk::Call Center","frailema","frailema","Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","help with security certificate",10]
[960253,"Help Desk::Call Center","ffe","ffe","Aeronautics and Astronautics","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Re: Time to Renew: Secure Web Services require MIT personal certificates",17]
[960298,"Help Desk::Athena","amyzhou","amyzhou","(blank)","2009-07-17","2009-07-17","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"(blank)","(blank)","License checkout failed; unable to retrive License Number / Activation Key",20]
[960337,"Help Desk::Mobile Devices","lippard","lippard","Chemistry","2009-07-17","2009-07-18","2009-07-18","2009-07-18","2009-07-17","2009-07-18",0,1,"2009-07-17",1,"Obtain new certificate on Iphone",16]
[960345,"Help Desk::Call Center","alberta","alberta","Koch Inst - Integrative Cancer Research","2009-07-17","(blank)","2009-07-21","2009-07-21","2009-07-17","2009-07-21",0,4,"(blank)","(blank)","Keychain Locked, can't unlock it",18]
[960347,"Help Desk::Call Center","sfay","sfay","Civil and Environmental Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Certificate renewal problem",10]
[960349,"Help Desk::Service Center","agallant","agallant","Laboratory for Nuclear Science","2009-07-17","(blank)","2009-07-23","2009-07-23","2009-07-17","2009-07-23",0,6,"2009-07-17",6,"Machine shut down, possible fan failure",64]
[960356,"Help Desk::Accounts","kmcc","kmcc","Medical","2009-07-17","(blank)","2009-08-05","2009-08-05","2009-07-17","2009-08-05",0,19,"2009-07-17",19,"password (cert email)",28]
[960357,"Help Desk::Accounts","kirk@cs.huji.ac.il","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"Kerberos renewal",30]
[960359,"Help Desk::Accounts","dlbrooks","dlbrooks","Center for Matl Science and Engineering","2009-07-17","2009-07-17","2009-07-17","2009-07-17","(blank)","2009-07-17","(blank)",0,"2009-07-17",0,"changed my password this morning and now cannot gain access.",5]
[960369,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17","(blank)","2009-07-17","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[960374,"Help Desk::Call Center","lippard","lippard","Chemistry","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Getting Certificates on iPhone",13]
[960382,"Help Desk::Accounts","cljames","cljames","Physics","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","please change list name",19]
[960383,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Certificates renewal",10]
[960385,"Help Desk::Business Help","dme@MIT.EDU","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"5.1 D Window View for SAP file not found for download",30]
[960388,"Help Desk::Service Center","ezuk","ezuk","Management","2009-07-17","(blank)","2009-07-22","2009-07-22","2009-07-17","2009-07-21",0,5,"(blank)","(blank)","Disk Read Error",68]
[960399,"Help Desk::Call Center","busza","busza","Physics","2009-07-17","2009-07-17","2009-07-17","2009-07-17","(blank)","2009-07-17","(blank)",0,"(blank)","(blank)","Renewing Certificates",9]
[960405,"Help Desk::Accounts","maetzel","maetzel","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"MIT ID Number",7]
[960411,"Help Desk::Call Center","safrick","safrick","Chemical Engineering","2009-07-17","(blank)","2009-07-30","2009-07-30","2009-07-17","2009-07-30",0,13,"(blank)","(blank)","Certificate",21]
[960415,"Help Desk::Call Center","hilae","hilae","Harvard/MIT Division of HST","2009-07-17","(blank)","2009-07-23","2009-07-23","2009-07-17","2009-07-23",0,6,"(blank)","(blank)","problem with certificate",10]
[960417,"Help Desk::Business Help","petranic","petranic","Gray House","2009-07-17","(blank)","2009-08-05","(blank)","2009-07-17","(blank)",0,"(blank)","2009-07-17","(blank)","Cannot Create PDF in Sapweb Internal Requisition",38]
[960418,"Help Desk::Call Center","hilae","hilae","Harvard/MIT Division of HST","2009-07-17","2009-07-17","2009-07-17","2009-07-17","(blank)","2009-07-17","(blank)",0,"(blank)","(blank)","FW: problem with certificate",5]
[960420,"Help Desk::Accounts","shufford","shufford","Sloan School of Management","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"(blank)","(blank)","kerberos password",17]
[960424,"Help Desk::Call Center","vgarzon","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"error message stating there are no recieipeints on owa lite when sending message",13]
[960426,"Help Desk::Call Center","kerson@MIT.EDU","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","My browser, MS Explorer 8, failed to generate a ceriticate.",24]
[960427,"Help Desk::Call Center","patti","patti","Experimental Study Group","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Internet connection issues",11]
[960428,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17","(blank)","2009-07-17","(blank)",0,"(blank)","(blank)","phone: cert trouble",2]
[960434,"Help Desk::Call Center","kimv","kimv","Dept Administrators & Lab Directors","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"change computer name on windows xp",26]
[960437,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Client asking about MIT \"Computer Clubs\"",7]
[960442,"Help Desk::Call Center","csuggs","csuggs","Laboratory for Nuclear Science","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","stuff.mit.edu server access",14]
[960449,"Help Desk::Service Center","sharper","sharper","Sloan School of Management","2009-07-17","(blank)","2009-07-23","2009-07-23","2009-07-17","2009-07-23",0,6,"2009-07-17",6,"MBP power mgmt issues",70]
[960454,"Help Desk::Call Center","dfinch","dfinch","Prog in Science, Technology, & Society","2009-07-17","(blank)","2009-07-28","(blank)","2009-07-17","(blank)",0,"(blank)","(blank)","(blank)","E19-623 wirelesss access slow in the afternoon",32]
[960456,"Help Desk::Accounts","zuccala@wi.mit.edu","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Fwd: Time to Renew: Secure Web Services require MIT personal certificates",13]
[960459,"Help Desk::Call Center","fgallez","fgallez","Literature","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","how to turn on auto-responder",10]
[960465,"Help Desk::Call Center","johnsonb","johnsonb","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"Pre-sales Questions",8]
[960469,"Help Desk::Backup","fharris","fharris","Music and Theater Arts Section","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"Questions about TSM email from June",29]
[960472,"Help Desk::Backup","joshack","joshack","Sloan School of Management","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"2009-07-17",3,"TSM account - error registering",36]
[960473,"Help Desk::Call Center","cfarina","cfarina","Architecture","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"new kerberos password not working",12]
[960475,"Edtech::Stellar","kheatley","kheatley","Physics","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","calendar question",15]
[960483,"Help Desk::Business Help","mjp@MIT.EDU","N/A","(blank)","2009-07-17","(blank)","2009-08-05","2009-08-05","2009-07-17","2009-08-05",0,19,"2009-07-17",19,"SAPweb commitment check error",10]
[960486,"Help Desk::Call Center","mvolker","mvolker","DAPER Physical Education","2009-07-17","(blank)","2009-07-31","2009-07-31","2009-07-17","2009-07-17",0,14,"(blank)","(blank)","training class registration question",35]
[960492,"Help Desk::Call Center","sfay","sfay","Civil and Environmental Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Adobe Acrobat PDF default email client option",17]
[960499,"Help Desk::Call Center","edmund","edmund","Admissions Office","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","mail not appearing in inbox",12]
[960508,"Help Desk::Call Center","allj","allj","Aeronautics and Astronautics","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"No Authorization to spend $ on Req. Number 6919882",8]
[960517,"Help Desk::Accounts","kheatley","kheatley","Physics","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"problems accessing secured course lockers",17]
[960518,"Help Desk::Call Center","vtangney","vtangney","Sloan School of Management","2009-07-17","(blank)","2009-07-22","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Certificate renewal, change Kerberos password",11]
[960533,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","retired faculty member having certificate issues",11]
[960545,"Help Desk::Call Center","tmaly","tmaly","Francis Bitter Magnet Laboratory","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"problem activating new matlab license",17]
[960548,"Help Desk::Service Center","nirjhar","nirjhar","Computation for Des & Optmiz","2009-07-17","2009-07-17","2009-08-06","2009-07-22","2009-07-17","2009-07-17",0,5,"(blank)","(blank)","machine hangs on crcdisk.sys",85]
[960554,"Help Desk::Call Center","widboom","widboom","Materials Science and Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Old Dell computer in building 16",9]
[960562,"Help Desk::Call Center","abarnett","abarnett","Sloan School of Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Fwd: Applied Statistics web course",9]
[960563,"Help Desk::Athena","scheine","scheine","Sloan School of Management","2009-07-17","2009-07-17","2009-08-04","2009-08-04","2009-07-17","2009-08-04",0,18,"2009-07-17",18,"Help deleting files on Athena",18]
[960570,"Help Desk::Service Center","aniyi","aniyi","Chemical Engineering","2009-07-17","(blank)","2009-07-22","2009-07-22","2009-07-17","2009-07-22",0,5,"(blank)","(blank)","Display is split",61]
[960571,"Help Desk::Call Center","rwhitman","rwhitman","Civil and Environmental Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","trying to open a wab file says it's locked....",13]
[960573,"Help Desk::Call Center","nedp","nedp","Harvard/MIT Division of HST","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Windows XP Installer",10]
[960576,"Help Desk::Accounts","reale","reale","Sloan School of Management","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-17",0,3,"(blank)","(blank)","Exchange account request:  Renee Gosline",15]
[960578,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","question about auto-responder settings",7]
[960585,"Help Desk::Business Help","lilyxu","lilyxu","Biology","2009-07-17","(blank)","2009-07-27","2009-07-27","2009-07-17","2009-07-27",0,10,"2009-07-17",10,"Time sheet question",10]
[960602,"Help Desk::Call Center","nancylee","nancylee","Wellesley Cross-Enrollment Pro","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"access denied on timesheets",12]
[960612,"Help Desk::Call Center","m_chan","m_chan","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"certificate error when trying to enter hass-d lottery",13]
[960616,"Help Desk::Accounts","mbryan","mbryan","Information Services & Technology","2009-07-17","(blank)","2009-07-27","2009-07-27","2009-07-17","2009-07-27",0,10,"2009-07-17",10,"president@mit list",33]
[960623,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","deleted some emails from the server?",9]
[960624,"Help Desk::Call Center","vmoss","vmoss","Picower Institute for Learning & Memory","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Target disk mode hotkey",11]
[960625,"Help Desk::Call Center","marionw","marionw","Brain & Cognitive Sciences","2009-07-17","2009-07-17","2009-07-28","2009-07-28","2009-07-17","2009-07-28",0,11,"(blank)","(blank)","left message with ITSS asking about spam quarantine",27]
[960628,"Help Desk::Call Center","jlynn@mit.edu","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","PW issue.",9]
[960630,"Help Desk::Call Center","taylorc@yahoo.com","N/A","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Visitor Registration - Expired, wanted renewed",13]
[960631,"Help Desk::Call Center","jle","jle","Earth, Atmospheric &  Planetary Sciences","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","renewing certs",12]
[960632,"Help Desk::Service Center","kware","kware","Plasma Science and Fusion Center","2009-07-17","(blank)","2009-08-07","2009-08-07","2009-07-17","2009-08-07",0,21,"2009-07-17",21,"Sticky key, broken charger, screen hardware failure",142]
[960635,"Help Desk::Accounts","reale","reale","Sloan School of Management","2009-07-17","2009-07-17","2009-07-31","2009-07-31","2009-07-17","2009-07-31",0,14,"(blank)","(blank)","MIT faulty",50]
[960639,"Help Desk::Service Center","kware","kware","Plasma Science and Fusion Center","2009-07-17","(blank)","2009-08-07","2009-08-07","2009-07-17","2009-08-07",0,21,"2009-07-17",21,"Power code broken, seveal keys not working and dark screen.",86]
[960646,"Help Desk::Service Center","annashch","annashch","Electrical Eng & Computer Sci","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"2009-07-17",3,"No hard disk found at boot",52]
[960647,"Help Desk::Call Center","jeand","jeand","Materials Science and Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Certificates - Unsure of Success",11]
[960648,"Help Desk::Accounts","fbaldiss","fbaldiss","(blank)","2009-07-17","(blank)","2009-07-21","2009-07-21","2009-07-17","2009-07-17",0,4,"(blank)","(blank)","mail forwarding",12]
[960651,"Help Desk::Accounts","lgay","lgay","Sloan School of Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Request for 15.389a-hw list from user lgay",5]
[960654,"Help Desk::Accounts","lgay","lgay","Sloan School of Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Request for 15.389b-hw list from user lgay",5]
[960656,"Help Desk::Accounts","lgay","lgay","Sloan School of Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Request for 15.389c-hw list from user lgay",5]
[960659,"Help Desk::Athena","brandy@alum.mit.edu","N/A","(blank)","2009-07-17","2009-07-17","2009-08-10","2009-08-10","2009-07-17","2009-08-10",0,24,"(blank)","(blank)","Remote access to library journals",21]
[960662,"Help Desk::Accounts","wanis","wanis","Architecture","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"Forgot my password.  I need it to renew my certificate",7]
[960666,"Help Desk::Call Center","mfarley","mfarley","Harvard/MIT Division of HST","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","error in commitments check",8]
[960669,"Help Desk::Accounts","kathyx","kathyx","Biology","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-17",0,3,"(blank)","(blank)","My name is incorrect for my athena account",17]
[960676,"Help Desk::Call Center","kaminsk","kaminsk","Urban Studies & Planning","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Microsoft Office Mac download",16]
[960685,"Help Desk::Accounts","wanis","wanis","Architecture","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","reset password",6]
[960695,"Help Desk::Call Center","sossi","sossi","Urban Studies & Planning","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","certificate renewal",13]
[960697,"Help Desk::Call Center","goodwin@alum.mit.edu","N/A","(blank)","2009-07-17","(blank)","2009-08-07","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Mail delivery problem notice",51]
[960706,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","MAC address/IP address tie change",8]
[960714,"Edtech::Stellar","apiccolo","apiccolo","Sloan School of Management","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"Retrieving archived Stellar site from 2007",20]
[960722,"Help Desk::Call Center","itayler","itayler","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Certificate Installation",10]
[960727,"Help Desk::Call Center","dipaul","dipaul","Materials Science and Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Installing a new certificate",11]
[960735,"Help Desk::Call Center","lcarson","lcarson","Medical","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","certs on IE",10]
[960736,"Help Desk::Call Center","fflee","fflee","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","walked him through configuring smtp",12]
[960741,"Help Desk::Accounts","rlateva","rlateva","Office of Major Agreements","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","can't see a non-MIT user to authorise a wiki access",12]
[960743,"Help Desk::Call Center","penman","penman","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Client needs assistance renewing certificates",11]
[960746,"Edtech::Stellar","aed","aed","Sloan School of Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"Note associated with Site Created for 15.PRETERM",12]
[960754,"Help Desk::Presales","clmeverhart@gmail.com","N/A","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"2009-07-17",0,"Presales",14]
[960758,"Help Desk::Call Center","reinharc","reinharc","Koch Inst - Integrative Cancer Research","2009-07-17","(blank)","2009-07-29","2009-07-29","2009-07-17","2009-07-29",0,12,"(blank)","(blank)","VPN issues",35]
[960762,"Help Desk::Call Center","durham","durham","Civil and Environmental Eng","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Property insurance",7]
[960769,"Help Desk::Accounts","rclanza@gmail.com","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Computer account for Marc Ruch",12]
[960792,"Help Desk::Accounts","carols","carols","Earth, Atmospheric &  Planetary Sciences","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"(blank)","(blank)","Department has visiting students",16]
[960797,"Help Desk::Accounts","lekha321@aol.com","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Kerberos Account - Transfer Student",6]
[960803,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Mailman List (add users)",10]
[960807,"Help Desk::Backup","phils","phils","Urban Studies & Planning","2009-07-17","(blank)","2009-07-20","(blank)","2009-07-20","(blank)",3,"(blank)","2009-07-17","(blank)","Delete SAP-ALLEN.MIT.EDU on A",37]
[960815,"Help Desk::Call Center","twilcox@alum.mit.edu","N/A","(blank)","2009-07-17","2009-07-17","2009-07-22","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Submitting SSN via website to prospective employer",11]
[960819,"Help Desk::Accounts","eyurtsev@gmail.com","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","trouble logging into email (owa v. webmail)",7]
[960821,"Help Desk::Call Center","ismirth","ismirth","Koch Inst - Integrative Cancer Research","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Discovered a virus that McAfee doesn't detect",15]
[960822,"Help Desk::Call Center","cmcooke","cmcooke","Lab for Electromagnetic Electronic Sys","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Security Device - forgot password",12]
[960826,"Help Desk::Service Center","tidor","tidor","Electrical Engineering-Computer Science","2009-07-17","(blank)","2009-07-21","2009-07-21","2009-07-17","2009-07-20",0,4,"2009-07-17",4,"fan replacement and machine freezes, Lenovo 60T",45]
[960831,"Help Desk::Accounts","rgohil","rgohil","Libraries","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","change athena list to group",6]
[960832,"Help Desk::Call Center","danielle","danielle","Ofc of the Dean for Graduate Education","2009-07-17","(blank)","2009-07-27","2009-07-27","2009-07-17","2009-07-27",0,10,"(blank)","(blank)","Renewing Certificates",38]
[960833,"Help Desk::Call Center","eeadams","eeadams","Civil and Environmental Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Missing Inbox in Outlook 2003.",12]
[960853,"Help Desk::Call Center","krosoff","krosoff","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Safari Cert problems",11]
[960855,"Help Desk::Call Center","wmdeen","wmdeen","Chemical Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","unknown certs on personal computer",10]
[960862,"Help Desk::Call Center","sfilipia","sfilipia","VP Information Services & Technology","2009-07-17","(blank)","2009-07-21","2009-07-21","2009-07-17","2009-07-21",0,4,"(blank)","(blank)","Help requested with Entourage/Exchange",29]
[960872,"Help Desk::Call Center","vmoss","vmoss","Picower Institute for Learning & Memory","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","managing email lists",5]
[960875,"Help Desk::Call Center","drowell","drowell","Mechanical Engineering","2009-07-17","2009-07-17","2009-07-17","2009-07-17","(blank)","2009-07-17","(blank)",0,"(blank)","(blank)","Granting Access to Spring 09 Stellar Site",8]
[960904,"Help Desk::Service Center","tmitra","tmitra","McGovern Institute for Brain Research","2009-07-17","(blank)","2009-07-23","2009-07-23","2009-07-17","2009-07-22",0,6,"2009-07-20",3,"Downgrading Vista to XP",95]
[960907,"Help Desk::Call Center","dgibson","dgibson","McGovern Institute for Brain Research","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Network Troubles - getting a wrong IP in a diff subnet",9]
[960910,"Help Desk::Call Center","cocuzzo","cocuzzo","Earth, Atmospheric &  Planetary Sciences","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","DHCP Registration",6]
[960915,"Help Desk::Call Center","adunn","adunn","Brain & Cognitive Sciences","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Question about Requisition to fix computers",7]
[960917,"Help Desk::Call Center","gekchian","gekchian","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Trouble accessing email",11]
[960924,"Help Desk::Call Center","snasser","snasser","Dining","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Mail Quota Problem",12]
[960925,"Help Desk::Call Center","kaleta","kaleta","Urban Studies & Planning","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Installing certificates on OS X",11]
[960927,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Post Doc Leaving",7]
[960932,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Outlook 2003 - encryption not supported",10]
[960934,"Help Desk::Call Center","lesman","lesman","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Webmail Logging in Problem for Exchange User",7]
[960938,"Help Desk::Call Center","jcraig","jcraig","Program in Writing & Humanistic Studies","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Cannot connect work computer to home internet (comcast)",12]
[960942,"Help Desk::Call Center","dennisp@mit.edu","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Certs Renewal",14]
[960944,"Help Desk::Call Center","dvgarcia","dvgarcia","Sloan School of Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Helped install certificate",11]
[960949,"Help Desk::Athena","myoussef","myoussef","Nuclear Engineering","2009-07-17","2009-07-20","2009-08-10","2009-08-10","2009-07-20","2009-08-10",3,24,"2009-07-17",24,"Parallel computation resources on Athena",22]
[960951,"Help Desk::Call Center","jvaladez09@hotmail.com","N/A","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Forgot Kerberos Password",13]
[960963,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-17","(blank)","2009-07-27","2009-07-27","2009-07-17","2009-07-27",0,10,"(blank)","(blank)","MAC address/IP address tie change",8]
[960967,"Help Desk::Call Center","mrodrigz","mrodrigz","Mechanical Engineering","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Cannot find address over DHCP",7]
[960972,"Help Desk::Call Center","pielli","pielli","McGovern Institute for Brain Research","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Cert problems",10]
[960973,"Help Desk::Call Center","jvaladez","jvaladez","(blank)","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Incoming freshman forgot password",11]
[960975,"Help Desk::Call Center","pcollymo","pcollymo","Aeronautics and Astronautics","2009-07-17","(blank)","2009-07-21","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Person to add to Spam Quarantine",8]
[960979,"Help Desk::Call Center","ahorn","ahorn","Sloan School of Management","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Blackberry Curve needed for weekend",12]
[960999,"Help Desk::Accounts","pbh","pbh","Information Services & Technology","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",3,3,"(blank)","(blank)","how many sponsored accounts typically get ...",6]
[961001,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-17","2009-07-20",0,3,"(blank)","(blank)","Mac Screensaver - using my pictures",22]
[961002,"Help Desk::Call Center","lwoodbur","lwoodbur","Economics","2009-07-17","(blank)","2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,0,"(blank)","(blank)","Helped client install Network Identity Manager",11]
[961027,"Help Desk::Accounts","cmeehan","cmeehan","Office of the Vice President for Finance","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",3,3,"2009-07-20",0,"Locker Permisions",8]
[961041,"Help Desk::Call Center","hardtack_queen@yahoo.com","N/A","(blank)","2009-07-17","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",3,3,"(blank)","(blank)","I cannot log in to my MIT email.",17]
[961089,"Help Desk::Athena","shwetar","shwetar","Mechanical Engineering","2009-07-18","2009-07-20","2009-08-06","2009-08-06","2009-07-20","2009-08-06",2,19,"(blank)","(blank)","**I'm trying to get a software package to run on the athena server, and am running into problems. On the Fedora system on my computer, I use yum to install packages, but can't use it on athena. Is the",20]
[961098,"Help Desk::Accounts","veswaran","veswaran","Biology","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",2,2,"(blank)","(blank)","Request for masscpr2010 list from user veswaran",5]
[961151,"Help Desk::Accounts","mikchang","mikchang","(blank)","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",2,2,"(blank)","(blank)","Forwarding to gmail",6]
[961157,"Help Desk::Accounts","florent.degantes@gmail.com","N/A","(blank)","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",2,2,"(blank)","(blank)","Email forwarding",13]
[961191,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-18","2009-07-20","2009-07-20","2009-07-20","(blank)","2009-07-20","(blank)",2,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[961227,"Help Desk::Accounts","amitm","amitm","(blank)","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",2,2,"(blank)","(blank)","Forwarding my mail",5]
[961235,"Help Desk::Call Center","edmac","edmac","(blank)","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",2,2,"(blank)","(blank)","I cannot send Email, can receive only",13]
[961293,"Help Desk::Accounts","fiel0140@gmail.com","N/A","(blank)","2009-07-18","(blank)","2009-07-24","2009-07-24","2009-07-20","2009-07-24",2,6,"(blank)","(blank)","Forgotten password",18]
[961295,"Help Desk::Accounts","hkoh","hkoh","Materials Science and Eng","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",2,2,"(blank)","(blank)","Wiki request for ELTLab from hkoh",6]
[961310,"Help Desk::Call Center","celineylovesmusic@gmail.com","N/A","(blank)","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-18","2009-07-20",0,2,"(blank)","(blank)","Email trouble",7]
[961320,"Help Desk::Accounts","rahuls","rahuls","Electrical Engineering-Computer Science","2009-07-18","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",2,2,"(blank)","(blank)","FW: Getting me an Athena acct",11]
[961383,"Help Desk::Accounts","nadya_direkova@yahoo.com","N/A","(blank)","2009-07-19","(blank)","2009-07-23","2009-07-23","2009-07-20","2009-07-23",1,4,"(blank)","(blank)","lost Kerberos password",18]
[961402,"Help Desk::Call Center","sigi","sigi","(blank)","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","MIT email account",9]
[961416,"Help Desk::Accounts","tripathi","tripathi","(blank)","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","Deactivate questions@mit.edu mailing list",14]
[961425,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-19","2009-07-20","2009-07-20","2009-07-20","(blank)","2009-07-20","(blank)",1,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[961428,"Help Desk::Call Center","luto","luto","Physics","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","How do I turn off the spam quarantine completely?",8]
[961433,"Help Desk::Call Center","hannahjroberts@gmail.com","N/A","(blank)","2009-07-19","(blank)","2009-08-03","2009-08-03","2009-07-20","2009-07-20",1,15,"(blank)","(blank)","Summer housing/ Internet access",19]
[961441,"Help Desk::UNIX/Linux","deryaa","deryaa","Mechanical Engineering","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"2009-07-20",0,"Laptop not booting properly",10]
[961446,"Help Desk::Accounts","luccul","luccul","(blank)","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","Forwarding (luccul)",5]
[961465,"Help Desk::Service Center","diskin","diskin","Materials Science and Eng","2009-07-19","(blank)","2009-07-28","(blank)","2009-07-20","(blank)",1,"(blank)","2009-07-27","(blank)","HP Vista computer won't turn on past start menu screen",31]
[961472,"Help Desk::Accounts","vgoyal","vgoyal","Electrical Engineering-Computer Science","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","Wiki request for 6.341STAFF from vgoyal",6]
[961475,"Help Desk::Accounts","kkeville","kkeville","Institute for Soldier Nanotechnologies","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","Request for IEEEIAW list from user kkeville",5]
[961491,"Help Desk::HDweb","alexiss","alexiss","Urban Studies and Planning","2009-07-19","(blank)","2009-07-28","2009-07-28","2009-07-20","2009-07-28",1,9,"2009-07-20",8,".htaccess file",21]
[961499,"Help Desk::Call Center","ehc","ehc","Aeronautics and Astronautics","2009-07-19","(blank)","2009-07-27","2009-07-27","2009-07-20","2009-07-27",1,8,"(blank)","(blank)","Help with Windows Vista Activation",29]
[961510,"Help Desk::Call Center","likallevi@aol.com","N/A","(blank)","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","MIT Start up screen",10]
[961516,"Help Desk::Call Center","psenge","psenge","Sloan School of Management","2009-07-19","(blank)","2009-08-03","2009-08-03","2009-07-20","2009-08-03",1,15,"(blank)","(blank)","erasing sent mail after one month",25]
[961525,"Help Desk::Call Center","jmutch","jmutch","Brain and Cognitive Sciences","2009-07-19","(blank)","2009-07-21","2009-07-21","2009-07-20","2009-07-21",1,2,"(blank)","(blank)","address of my personal web page no longer works",31]
[961539,"Help Desk::Accounts","allimo","allimo","(blank)","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","mailing list help",6]
[961543,"Help Desk::Accounts","oritgigo","oritgigo","Electrical Eng & Computer Sci","2009-07-19","(blank)","2009-07-23","2009-07-23","2009-07-20","2009-07-23",1,4,"(blank)","(blank)","Guest account request",10]
[961545,"Help Desk::Athena","miforbes","miforbes","Electrical Eng & Computer Sci","2009-07-19","2009-07-20","2009-07-22","2009-07-22","2009-07-20","2009-07-21",1,3,"2009-07-20",2,"www.mit.edu webspace",20]
[961551,"Help Desk::Accounts","mgoel","mgoel","Economics","2009-07-19","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",1,1,"(blank)","(blank)","Request for wldc-panhel@mit.edu list from user mgoel",5]
[961552,"Help Desk::Accounts","sangyul.baek@gmail.com","N/A","(blank)","2009-07-19","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",1,3,"(blank)","(blank)","email trouble (owa/webmail?)",11]
[961572,"Help Desk::Accounts","mvogl","mvogl","Mechanical Engineering","2009-07-20","(blank)","2009-07-24","2009-07-24","2009-07-20","2009-07-24",0,4,"(blank)","(blank)","E-mail Forwarding",11]
[961580,"Help Desk::Call Center","kool","kool","Prog in Media Arts Sciences","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Re: Windows XP Pro upgrade - student download",11]
[961582,"Help Desk::Accounts","tim_r","tim_r","Mechanical Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Request for coasterlicious list from user tim_r",5]
[961586,"Help Desk::Call Center","vladp72@hotmail.com","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","How to get personal certificate",8]
[961587,"Help Desk::Athena","cku313","cku313","Materials Science and Eng","2009-07-20","2009-07-20","2009-08-04","2009-08-04","2009-07-20","2009-08-04",0,15,"2009-07-20",15,"Website Problems",20]
[961611,"Help Desk::Accounts","ldewan","ldewan","Nuclear Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","hobbsgroup locker request",5]
[961616,"Help Desk::Accounts","kvsingh@gmail.com","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Splitting sloan.mit.edu e-mail",6]
[961635,"Help Desk::Call Center","anna.zabai@googlemail.com","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","adding my MIT account to my Mail software",10]
[961655,"Help Desk::Accounts","byrnem","byrnem","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Email forwarding",5]
[961684,"Help Desk::Call Center","oztoprak","oztoprak","(blank)","2009-07-20","(blank)","2009-07-28","2009-07-28","2009-07-20","2009-07-28",0,8,"(blank)","(blank)","MS Vista Enterprise activation",39]
[961717,"Help Desk::Call Center","adolan","adolan","Audit Division","2009-07-20","2009-07-20","2009-07-20","2009-07-20","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","Tech Time problem?",5]
[961721,"Help Desk::Call Center","rreagans","rreagans","Sloan School of Management","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","I am not receiving my email.",13]
[961729,"Help Desk::Call Center","wesser","wesser","Sloan School of Management","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Odd Exchange Delivery Failure Message",12]
[961752,"Help Desk::Call Center","bonatti","bonatti","Sloan School of Management","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","No mail delivery",14]
[961785,"Help Desk::Call Center","rurrutia","rurrutia","Mechanical Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Fake Anti virus program on machine",18]
[961786,"Help Desk::Call Center","zdearing","zdearing","Management","2009-07-20","(blank)","2009-07-27","2009-07-27","2009-07-20","2009-07-20",0,7,"(blank)","(blank)","OS Licensing question",20]
[961787,"Help Desk::Call Center","dlbrooks","dlbrooks","Center for Matl Science and Engineering","2009-07-20","2009-07-20","2009-07-20","2009-07-20","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","password problems still",6]
[961797,"Help Desk::Business Help","rsmick","rsmick","Laboratory for Nuclear Science","2009-07-20","(blank)","2009-07-24","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"eCAT purchasing , error in Commitments check",9]
[961803,"Help Desk::Call Center","ecrocker","ecrocker","Foreign Languages & Literature Section","2009-07-20","(blank)","2009-07-22","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Firefox Add an Exception in order to turn on Auto-Responder",8]
[961811,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[961812,"Help Desk::Service Center","patsys","patsys","Electrical Engineering-Computer Science","2009-07-20","(blank)","2009-07-24","2009-07-24","2009-07-20","2009-07-24",0,4,"2009-07-20",4,"Hardware diags for older Dell",107]
[961813,"Help Desk::Accounts","echin","echin","Sloan School of Management","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Incoming IFF SONG Haiqing",6]
[961815,"Help Desk::Call Center","ffisher","ffisher","(blank)","2009-07-20","(blank)","2009-07-27","2009-07-27","2009-07-20","2009-07-27",0,7,"(blank)","(blank)","Certificates incorrect password",23]
[961819,"Help Desk::Call Center","lorettam","lorettam","Harvard/MIT Division of HST","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Reset pw for her local machine.",9]
[961823,"Help Desk::Service Center","zakhar.razumovskiy@gmail.com","N/A","(blank)","2009-07-20","(blank)","2009-08-04","2009-08-04","2009-07-20","2009-08-04",0,15,"2009-07-20",15,"Machine is not booting at this time with an MBR not found error",125]
[961825,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","visitor to access MIT wireless network after 14days.",6]
[961828,"Help Desk::Accounts","nelsong","nelsong","Housing","2009-07-20","(blank)","2009-07-20","2009-07-20","(blank)","(blank)","(blank)",0,"(blank)","(blank)","walkin: password reset",1]
[961829,"Help Desk::Accounts","mquaid","mquaid","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: password trouble",1]
[961836,"Help Desk::Call Center","danielle","danielle","Ofc of the Dean for Graduate Education","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","need help to get a personal certificate",10]
[961843,"Help Desk::Accounts","jchen123","jchen123","Electrical Eng & Computer Sci","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","permissions reset please",6]
[961844,"Help Desk::Accounts","ldamato","ldamato","VP Information Services & Technology","2009-07-20","(blank)","2009-07-23","2009-07-23","2009-07-20","2009-07-23",0,3,"(blank)","(blank)","Remove List member",15]
[961847,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: password problems",1]
[961848,"Help Desk::Call Center","donaghy.biz@gmail.com","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Get rid of Spam Quarantine Daily Emails",7]
[961854,"Help Desk::Call Center","sean0138","sean0138","Information Services & Technology","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Unable to access internet using wireless connection.",7]
[961855,"Help Desk::Accounts","spomeroy@MIT.EDU","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Guest account request",5]
[961858,"Help Desk::Call Center","gkagan","gkagan","Physics","2009-07-20","(blank)","2009-07-21","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","pwer supply purchase",11]
[961869,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","lost preview pane in apple mail",9]
[961880,"Help Desk::Accounts","Davide.DalPozzo@technespa.com","N/A","(blank)","2009-07-20","(blank)","2009-07-23","2009-07-23","2009-07-20","2009-07-23",0,3,"(blank)","(blank)"," Biographic Information",11]
[961881,"Help Desk::Accounts","mitewind@alum.mit.edu","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"Sending email to mitewind.alum.mit.edu generates BounceBack",14]
[961889,"Help Desk::Call Center","lvdiaz","lvdiaz","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Mail.app and other errors",14]
[961893,"Help Desk::Accounts","bevkt","bevkt","Engineering Systems Division","2009-07-20","(blank)","2009-07-20","2009-07-20","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: Mailman questions",1]
[961897,"Help Desk::Accounts","balkwill","balkwill","Chemical Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Guest account request",5]
[961906,"Help Desk::Call Center","jhayward","jhayward","(blank)","2009-07-20","(blank)","2009-07-30","2009-07-30","2009-07-20","2009-07-20",0,10,"(blank)","(blank)","Website issue: problem to reqest Dreamweaver 8",46]
[961907,"Help Desk::Call Center","klkla","klkla","Electrical Eng & Computer Sci","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","[istweb] Webmail return address",12]
[961908,"Help Desk::Service Center","mmacione","mmacione","Information Services & Technology","2009-07-20","(blank)","2009-07-28","2009-07-28","2009-07-20","2009-07-28",0,8,"(blank)","(blank)","Macbook Pro Screen Issue + More.",57]
[961917,"Help Desk::Call Center","nedward","nedward","Materials Science and Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","[istweb] Spam Quarantine",8]
[961945,"Help Desk::Athena","sgildea","sgildea","Aeronautics and Astronautics","2009-07-20","2009-07-21","2009-08-10","2009-08-10","2009-07-21","2009-08-10",1,21,"2009-07-20",21,"[istweb] Accessing Windows Athena Files Remotely",22]
[961950,"Help Desk::Call Center","margaret","margaret","Office of the Provost","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Applemail - Mail Quota Overage",13]
[961956,"Help Desk::Business Help","wrhesse","wrhesse","Mechanical Engineering","2009-07-20","(blank)","2009-07-21","(blank)","2009-07-21","(blank)",1,"(blank)","2009-07-21","(blank)","Problem accessing MIT sites",21]
[961965,"Help Desk::Call Center","katada","katada","Linguistics & Philosophy","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,2,"(blank)","(blank)","Time to Renew: Secure Web Services certificate",32]
[961978,"Help Desk::Accounts","STUPLAN@med.mit.edu","N/A","(blank)","2009-07-20","(blank)","2009-07-23","2009-07-23","2009-07-20","2009-07-23",0,3,"2009-07-20",3,"Regarding Password",19]
[961980,"Help Desk::Call Center","jeanrife","jeanrife","Music and Theater Arts Section","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Time Machine Question",10]
[961982,"Help Desk::Call Center","abdenna","abdenna","VP Information Services & Technology","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","PCL error when trying to print the HP LJ 5550 printer",12]
[961988,"Help Desk::Business Help","armiento","armiento","Materials Science and Engineering","2009-07-20","(blank)","2009-07-28","2009-07-28","2009-07-20","2009-07-20",0,8,"2009-07-28",0,"Benefits Page",20]
[961990,"Help Desk::Call Center","mamullow","mamullow","Mechanical Engineering","2009-07-20","2009-07-20","2009-07-22","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Threatening Email, Possible Spam",25]
[961992,"Help Desk::Call Center","cwilkes","cwilkes","Media Laboratory","2009-07-20","2009-07-20","2009-07-20","2009-07-20","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","Fwd: E-Mail Account Maintenance",3]
[961993,"Help Desk::Call Center","leomarx","leomarx","Prog in Science, Technology, & Society","2009-07-20","(blank)","2009-07-27","2009-07-27","2009-07-20","2009-07-27",0,7,"(blank)","(blank)","Personal Certificate",8]
[961997,"Help Desk::Business Help","pgameiro","pgameiro","Chemical Engineering","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,2,"2009-07-20",2,"eCAT service - \"application failed due to an unknown error\" message when purchasing items",115]
[962005,"Help Desk::Call Center","sriram","sriram","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","How to get a sponsored Account",7]
[962006,"Help Desk::Call Center","leomarx","leomarx","Prog in Science, Technology, & Society","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","certificates",11]
[962007,"Edtech::Stellar","salessan","salessan","Sloan School of Management","2009-07-20","(blank)","2009-08-04","2009-08-04","2009-07-20","2009-08-04",0,15,"2009-07-20",15,"15.415 for Summer not showing up as active in Stellar search",22]
[962022,"Help Desk::Call Center","ftilley","ftilley","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","question regarding email filtering",8]
[962034,"Help Desk::Accounts","djs2","djs2","Architecture","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,2,"(blank)","(blank)","SMART CUSTOMIZATION GROUP LOCKER/WEB SPACE",21]
[962089,"Help Desk::Service Center","emarie@mit.edu","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"password/certificate proble",13]
[962104,"Help Desk::Call Center","lama","lama","Copy Technology Centers","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","certificate - getting cannot resolve network address",11]
[962105,"Help Desk::Call Center","arolfe","arolfe","Comp Sci & Artificial Intelligence Lab","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-20","2009-07-21",0,1,"(blank)","(blank)","some www.mit.edu servers misconfigured",11]
[962123,"Help Desk::Call Center","ecy","ecy","Undergraduate Advising and Academic Prog","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","unable to log into VPN",14]
[962127,"Help Desk::Business Help","suzieq","suzieq","Brain and Cognitive Sciences","2009-07-20","(blank)","2009-07-20","(blank)","2009-07-20","(blank)",0,"(blank)","2009-07-20","(blank)","SAPweb Transaction report - application failed due to an unknown error",40]
[962133,"Help Desk::Call Center","mamat","mamat","Chemical Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"client looking for assitance with Mathematica",17]
[962142,"Help Desk::Call Center","jwalther","jwalther","Chemical Engineering","2009-07-20","(blank)","2009-08-03","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","(blank)","Got IP addresses assigned - don't appear to be working",58]
[962146,"Help Desk::Service Center","mialex","mialex","Civil and Environmental Eng","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,2,"2009-07-20",2,"vista - SESSION3_INITIALIZATION_FAILED",27]
[962157,"Help Desk::Business Help","wxz","wxz","Physics","2009-07-20","(blank)","2009-07-20","(blank)","2009-07-20","(blank)",0,"(blank)","2009-07-20","(blank)","Can't open Timesheets",22]
[962167,"Help Desk::Accounts","cbates","cbates","System Design and Management Program","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Athena accounts for new students",6]
[962170,"Help Desk::Service Center","abrick","abrick","DAPER Facilities","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-20","2009-07-21",0,1,"2009-07-20",1,"Windows update not working. After effect of malware?",19]
[962181,"Help Desk::Presales","tonychen91@aol.com","N/A","(blank)","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",1,1,"2009-07-20",1,"computer advice",12]
[962210,"Help Desk::Call Center","lorettam","lorettam","Harvard/MIT Division of HST","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","IE cannot display page on cert page",12]
[962228,"Help Desk::Call Center","fgallez","fgallez","Literature","2009-07-20","2009-07-20","2009-07-22","2009-07-22","2009-07-20","2009-07-20",0,2,"(blank)","(blank)","Macbook -- better to sleep or shut down for 10 days",20]
[962231,"Help Desk::Service Center","joewelch","joewelch","Information Services & Technology","2009-07-20","(blank)","2009-07-27","2009-07-27","2009-07-20","2009-07-27",0,7,"2009-07-20",7,"unknown login password - reinstall?",85]
[962239,"Help Desk::Backup","jodie_f","jodie_f","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"delete hd10-jodie_f on A",11]
[962245,"Help Desk::Call Center","vinodks","vinodks","(blank)","2009-07-20","(blank)","2009-08-04","(blank)","2009-07-21","(blank)",1,"(blank)","(blank)","(blank)","URGENT - Emails Lost",36]
[962247,"Help Desk::Call Center","abcowan","abcowan","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Can't access email via webmail.",11]
[962248,"Help Desk::Call Center","atrimble","atrimble","Mechanical Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Web server in W91",8]
[962251,"Help Desk::Service Center","castelletto@dmsa.unipd.it","N/A","(blank)","2009-07-20","(blank)","2009-07-28","2009-07-23","2009-07-20","2009-07-23",0,3,"2009-07-20",3,"viruses on sony viao",90]
[962253,"Help Desk::Call Center","mwada","mwada","Lab for Electromagnetic Electronic Sys","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Cannot find email folder",16]
[962259,"Help Desk::Backup","bmickus","bmickus","(blank)","2009-07-20","(blank)","2009-08-03","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","(blank)","Delete BMICKUS on A",17]
[962261,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Kerberos still active?",6]
[962264,"Help Desk::Call Center","herndon","herndon","Harvard/MIT Division of HST","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Get certificates in Firefox on Mac",18]
[962276,"Help Desk::Call Center","tomp","tomp","Mechanical Engineering","2009-07-20","(blank)","2009-07-28","2009-07-28","2009-07-21","2009-07-28",1,8,"(blank)","(blank)","Cookies problem, obtaining a certificate",23]
[962282,"Help Desk::Accounts","cburge","cburge","Biology","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Request for csb-2009 list from user cburge",5]
[962284,"Help Desk::Accounts","rosalie.belanger-rioux@mail.mcgill.ca","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"lost password for kerberos",20]
[962297,"Help Desk::Call Center","fpiumelli@gmail.com","N/A","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","visitor registration page still coming up",12]
[962321,"Help Desk::Call Center","arih","arih","Civil and Environmental Engineering","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Email, Spam, Certificates",11]
[962328,"Help Desk::Call Center","blei","blei","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Unable to access internet using wireless connection.",10]
[962332,"Help Desk::Accounts","amuller","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"phone: username change",11]
[962337,"Help Desk::Call Center","asbenson","asbenson","Office of the President","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Tax withholding form for non-MA residents",8]
[962341,"Help Desk::Accounts","bubluski","bubluski","MIT Energy Initiative","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"access to jparsons locker",8]
[962343,"Help Desk::Accounts","heatherf","heatherf","Ofc of the Dean for Graduate Education","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Wiki request for CGP from heatherf",6]
[962351,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","MAC address/IP address tie change",8]
[962355,"Help Desk::Call Center","inyoung","inyoung","Management","2009-07-20","(blank)","2009-08-03","2009-08-03","2009-07-20","2009-08-03",0,14,"(blank)","(blank)","no need for dhcp bootstrap?",15]
[962359,"Help Desk::Business Help","jlindley","jlindley","Design Laboratory","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"SAPGui",10]
[962361,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: network access for not-yet-registered staff (use visitor)",1]
[962365,"Help Desk::Accounts","dinocast","dinocast","Management","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"phone: passwd change",8]
[962366,"Help Desk::Call Center","finney","finney","Information Services & Technology","2009-07-20","(blank)","2009-07-29","2009-07-29","2009-07-21","2009-07-21",1,9,"(blank)","(blank)","enabling HTML messages in AppleMail",28]
[962368,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","what is AFS?",6]
[962375,"Help Desk::Accounts","chuckk","chuckk","Information Services & Technology","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Request for ddm list from user chuckk",8]
[962379,"Help Desk::Accounts","heatherf","heatherf","Ofc of the Dean for Graduate Education","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Request for cgp10 list from user heatherf",5]
[962391,"Help Desk::Call Center","rosied@mit.edu","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Unable to print to Printer",7]
[962393,"Help Desk::Call Center","murman","murman","Aeronautics and Astronautics","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Cert problems with Safari: cookies not enabled",10]
[962395,"Help Desk::Call Center","archana","archana","(blank)","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-20","2009-07-20",0,1,"(blank)","(blank)","Issues with certificate installation",28]
[962398,"Help Desk::Call Center","pless","pless","Physics","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Confirm Security Exception - Firefox",14]
[962402,"Help Desk::Athena","mlotfi","mlotfi","Office of Sponsored Programs","2009-07-20","2009-07-20","2009-08-04","2009-08-04","2009-07-20","2009-08-04",0,15,"(blank)","(blank)","FW: Error while logging in",19]
[962407,"Help Desk::Call Center","cwheeler","cwheeler","Technology Review","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","VMWARE Key",27]
[962410,"Help Desk::Accounts","kcfung","kcfung","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","E-mail Forwarding",6]
[962413,"Help Desk::Accounts","mittelma","mittelma","Center for Advanced Visual Studies","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-20",0,2,"(blank)","(blank)","cavs locker request",15]
[962416,"Help Desk::Call Center","kristig","kristig","Public Service Center","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Adding designates to Tech Time resource",17]
[962425,"Help Desk::Call Center","pless","pless","Physics","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","help with personal certificate.",10]
[962430,"Help Desk::Accounts","dpmcgaff","dpmcgaff","Chemical Engineering","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Request for IRC_PIs list from user dpmcgaff",6]
[962431,"Help Desk::Backup","jschuler","jschuler","Lemelson/MIT Program","2009-07-20","(blank)","2009-08-04","2009-08-04","2009-07-21","2009-08-04",1,15,"2009-07-20",15,"Check lmit-josh for backups on G",34]
[962437,"Help Desk::Accounts","dpmcgaff","dpmcgaff","Chemical Engineering","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Request for IRC_researchers list from user dpmcgaff",6]
[962447,"Help Desk::Call Center","ckbubeck","ckbubeck","Management","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,2,"(blank)","(blank)","Outlook 2007 not working",24]
[962451,"Help Desk::Call Center","pli06","pli06","Chemistry","2009-07-20","(blank)","2009-08-03","2009-08-03","2009-07-20","2009-08-03",0,14,"(blank)","(blank)","[istweb] Vista Activation",16]
[962473,"Help Desk::Call Center","seanj","seanj","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Requesting MIT ID number",7]
[962486,"Help Desk::Call Center","cbutters","cbutters","Concourse","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Academic Appointment Form Fillout",9]
[962491,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Touchstone",9]
[962504,"Help Desk::Athena","jtheurer","jtheurer","Mechanical Engineering","2009-07-20","2009-07-20","2009-08-10","2009-08-10","2009-07-20","2009-08-10",0,21,"2009-07-20",21,"Password Protection for course locker",26]
[962509,"Help Desk::Call Center","zhanglb","zhanglb","Computational and Systems Bio","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","problem about Get Personal Certificate",16]
[962516,"Help Desk::Accounts","mcdowell","mcdowell","Chemistry","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,2,"(blank)","(blank)","Trouble with Moira List \"Swager-Group\"",30]
[962520,"Help Desk::Mobile Devices","ahorn","ahorn","Sloan School of Management","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"Activation Password for Katherine Gamic",13]
[962527,"Help Desk::Service Center","paigep","paigep","Electrical Eng & Computer Sci","2009-07-20","(blank)","2009-07-23","2009-07-23","2009-07-20","2009-07-23",0,3,"2009-07-20",3,"Machine running hot - loose hinges",45]
[962554,"Help Desk::Service Center","welliott@alum.mit.edu","N/A","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"certificate password problems",13]
[962555,"Help Desk::Call Center","hyd66@hotmail.com","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Visitor without active network connection 10 min after registration",10]
[962556,"Help Desk::Service Center","cwalters","cwalters","Mechanical Engineering","2009-07-20","(blank)","2009-07-28","2009-07-28","2009-07-20","2009-07-20",0,8,"2009-07-20",8,"hard drive problems",97]
[962565,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: guest accounts",1]
[962569,"Help Desk::Accounts","crimbite","crimbite","Campus Police","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","[Mailman] cp-bulletin",13]
[962570,"Help Desk::Call Center","amandamt","amandamt","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","iPhone not connecting to email",8]
[962589,"Help Desk::Accounts","tonyi","tonyi","MIT Press","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Mail forward",12]
[962596,"Help Desk::Call Center","kristyn","kristyn","Koch Inst - Integrative Cancer Research","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Printer setup",16]
[962597,"Help Desk::Call Center","zhwang","zhwang","Research Laboratory of Electronics","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",1,1,"(blank)","(blank)","[istweb] Windows Vista Activation Server down",14]
[962599,"Help Desk::Accounts","cbutters","cbutters","Concourse","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"Can not-quite-official appointee get MIT ID and cert",24]
[962602,"Help Desk::Backup","tjm","tjm","Information Services & Technology","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",1,1,"2009-07-20",1,"Troubles with TSM",19]
[962607,"Help Desk::Accounts","fernandez.ana@bcg.com","N/A","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","[istweb] Webmail account",6]
[962608,"Help Desk::Accounts","tssmith","tssmith","Electrical Eng & Computer Sci","2009-07-20","(blank)","2009-08-03","2009-08-03","2009-07-20","2009-07-27",0,14,"(blank)","(blank)","Help removing alum from mailing list",47]
[962610,"Help Desk::Accounts","shiabidi@gmail.com","N/A","(blank)","2009-07-20","(blank)","2009-07-22","2009-07-22","2009-07-20","2009-07-22",0,2,"(blank)","(blank)","[istweb] password lost",17]
[962628,"Help Desk::Call Center","bma","bma","Urban Studies & Planning","2009-07-20","2009-07-20","2009-08-03","2009-08-03","2009-07-20","2009-08-03",0,14,"(blank)","(blank)","at 94% e-mail capacity",26]
[962632,"Help Desk::Call Center","gchen2","gchen2","Mechanical Engineering","2009-07-20","(blank)","2009-08-04","2009-08-04","2009-07-20","2009-08-04",0,15,"(blank)","(blank)","Remote Desktop Access",21]
[962640,"Help Desk::Call Center","abyrne","abyrne","Linguistics & Philosophy","2009-07-20","2009-07-20","2009-07-21","2009-07-21","2009-07-21","2009-07-20",1,1,"(blank)","(blank)","Troubles logging into webmail",14]
[962651,"Help Desk::Accounts","alvarso","alvarso","Aeronautics and Astronautics","2009-07-20","(blank)","2009-07-28","(blank)","2009-07-20","(blank)",0,"(blank)","(blank)","(blank)","Maintain \"newtoni\" Athena account",16]
[962653,"Help Desk::Call Center","kfb","kfb","Sloan School of Management","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Migration to Exchange (Sloan)",11]
[962656,"Help Desk::Call Center","damonh","damonh","Aeronautics and Astronautics","2009-07-20","(blank)","2009-07-27","2009-07-27","2009-07-20","2009-07-27",0,7,"(blank)","(blank)","Student wants to download another copy of Vista",32]
[962658,"Help Desk::Accounts","edemaine","edemaine","Electrical Engineering-Computer Science","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","Guest account request",7]
[962659,"Help Desk::Accounts","babi","babi","Educational Innovation and Technology","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-20","2009-07-20",0,1,"(blank)","(blank)","Wiki request for OEITDocs from babi",13]
[962660,"Help Desk::Presales","thmartin","thmartin","(blank)","2009-07-20","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",3,3,"2009-07-20",3,"Dell laptop warranty?",12]
[962664,"Help Desk::Accounts","sesarma","sesarma","Mechanical Engineering","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",1,1,"(blank)","(blank)","Guest account request",6]
[962667,"Help Desk::Call Center","wpritch","wpritch","(blank)","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"(blank)","(blank)","changing password",11]
[962671,"Help Desk::Business Help","levitsky","levitsky","Economics","2009-07-20","(blank)","2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,0,"2009-07-20",0,"ECAT3:Ampress prompts client for Username and Password",12]
[962680,"Help Desk::Call Center","jschuler","jschuler","Lemelson/MIT Program","2009-07-20","2009-07-22","2009-07-30","2009-07-30","2009-07-20","2009-07-30",0,10,"(blank)","(blank)","Calendaring in Outlook to be viewed in TechTime",16]
[962697,"Help Desk::Call Center","mec@commerciale-elsa.com","N/A","(blank)","2009-07-20","2009-07-21","2009-07-22","2009-07-22","2009-07-21","2009-07-22",1,2,"(blank)","(blank)","CERTIFICATE ERROR",19]
[962720,"Help Desk::Backup","sluka","sluka","Aeronautics and Astronautics","2009-07-20","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",1,1,"2009-07-20",1,"Form submission from: TSM Backup: Delete No Longer Needed Backups",9]
[962722,"Help Desk::Business Help","kafka","kafka","Industrial Performance Center","2009-07-20","(blank)","2009-08-10","(blank)","2009-07-21","(blank)",1,"(blank)","2009-07-21","(blank)","http://web.mit.edu/sapwebss/PS1/persinfo_home.shtml",19]
[962727,"Help Desk::Business Help","leejm","leejm","Chemistry","2009-07-20","(blank)","2009-07-21","(blank)","2009-07-21","(blank)",1,"(blank)","2009-07-21","(blank)","SAPweb",8]
[962771,"Help Desk::Accounts","bozkaya","bozkaya","Sloan School of Management","2009-07-20","(blank)","2009-07-31","2009-07-31","2009-07-21","2009-07-23",1,11,"(blank)","(blank)","srvtab request for host bozkaya.mit.edu from user bozkaya",22]
[962790,"Help Desk::Accounts","axiak","axiak","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Request for &#33406;&#26126;&#25480; list from user axiak",6]
[962792,"Help Desk::Call Center","vladp72@hotmail.com","N/A","(blank)","2009-07-21","(blank)","2009-08-03","2009-08-03","2009-07-21","2009-08-03",0,13,"(blank)","(blank)","Failure to obtain a personal certificate",19]
[962815,"Help Desk::Accounts","amb","amb","Information Services & Technology","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Re: account for Marc Mancuso",6]
[962914,"Help Desk::Call Center","bjwhite","bjwhite","Aeronautics and Astronautics","2009-07-21","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-23",1,2,"(blank)","(blank)","Lost my laptop",27]
[962933,"Help Desk::Call Center","rokop","rokop","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Account deactivated",11]
[962944,"Help Desk::Call Center","lkeyes","lkeyes","Urban Studies & Planning","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Cannot send or receive mail in Applemail",17]
[962957,"Help Desk::Business Help","kluker","kluker","Technology Review","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Email for Cert, Sponsored Kerb acct to use for SAPweb ordering",23]
[962984,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21","(blank)","2009-07-21","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[962994,"Help Desk::Accounts","rokop@broad.mit.edu","N/A","(blank)","2009-07-21","(blank)","2009-08-03","2009-08-03","2009-07-21","2009-08-03",0,13,"(blank)","(blank)","questions about Broad surprise deactivation",25]
[962995,"Help Desk::Accounts","axiak","axiak","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Request for aimingshou list from user axiak",5]
[962996,"Help Desk::Call Center","ljmorin","ljmorin","Military Science","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Publisher",10]
[963000,"Help Desk::Accounts","kempc","kempc","Civil and Environmental Engineering","2009-07-21","(blank)","2009-07-21","2009-07-21","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: when do moira lists update?",1]
[963009,"Help Desk::Call Center","gjeong","gjeong","Center for Global Change Science","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","backup data from Compaq laptop",11]
[963012,"Help Desk::Backup","hardsog","hardsog","Chemical Engineering","2009-07-21","(blank)","2009-08-05","2009-08-05","2009-07-21","2009-08-05",0,15,"2009-07-21",15,"tsm on windows error: network resource you are trying to use is unavailable",30]
[963023,"Help Desk::Accounts","mcenaney","mcenaney","Mechanical Engineering","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Wiki request for nanoeng from mcenaney",7]
[963029,"Help Desk::Call Center","hwmartin","hwmartin","Libraries","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Getting a new certificate",8]
[963037,"Help Desk::Service Center","abdenna","abdenna","VP Information Services & Technology","2009-07-21","(blank)","2009-07-27","2009-07-24","2009-07-21","2009-07-24",0,3,"(blank)","(blank)","Machine will not start with the Power adapter",61]
[963047,"Help Desk::Call Center","deborah","deborah","Mechanical Engineering","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Attachment Size",7]
[963057,"Help Desk::Accounts","br18587","br18587","Lincoln Laboratory","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Forgot webmail password and do not have a valid certificate",7]
[963061,"Help Desk::Athena","rsharifi@MIT.EDU","N/A","(blank)","2009-07-21","2009-07-21","2009-07-22","2009-07-22","2009-07-21","2009-07-22",0,1,"(blank)","(blank)","Web Form Question from Reza Sharifi Sedeh",36]
[963063,"Help Desk::Call Center","anantha","anantha","SoE Dept/Lab/Center/Director Org","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Certificates on IE8",12]
[963069,"Help Desk::Call Center","petey","petey","Admissions Office","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Can't get into sapwebss",12]
[963085,"Help Desk::Call Center","vrlivada","vrlivada","Sloan School of Management","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-21","2009-07-21",0,1,"2009-07-21",1,"failed to generate a key when installing new certificate",21]
[963086,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: new voucher, supervisor is travelling, needs account",1]
[963093,"Help Desk::Call Center","afaller","afaller","Earth, Atmospheric &  Planetary Sciences","2009-07-21","2009-07-21","2009-07-28","2009-07-28","2009-07-21","2009-07-28",0,7,"(blank)","(blank)","Receipt of odd \"Returned Mail\"",14]
[963099,"Help Desk::Call Center","swinig","swinig","Information Services & Technology","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","FW: Exchange Transition Confirmation",12]
[963105,"Help Desk::Business Help","fad","fad","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"no RFC authorization for function group Z_HR_ESS_W4",25]
[963114,"Help Desk::Accounts","NotificationService@sylantro.mit.edu","N/A","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21","(blank)","2009-07-21","(blank)",0,"(blank)","(blank)","You have a new message from Antoinette Muller.",3]
[963122,"Help Desk::Accounts","leonli","leonli","Health Sciences & Technology","2009-07-21","(blank)","2009-07-23","2009-07-23","2009-07-21","2009-07-23",0,2,"(blank)","(blank)","file uploading",10]
[963125,"Help Desk::Accounts","goguen","goguen","Information Services & Technology","2009-07-21","(blank)","2009-07-23","2009-07-23","2009-07-21","2009-07-23",0,2,"(blank)","(blank)","FW: Special password reset request",27]
[963127,"Help Desk::Service Center","degrush","degrush","(blank)","2009-07-21","(blank)","2009-08-06","2009-08-06","2009-07-21","2009-08-06",0,16,"(blank)","(blank)","powerbook g4 unable to charge",18]
[963131,"Help Desk::Service Center","N/A","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Software Diags on USB",6]
[963132,"Help Desk::Call Center","jsabio","jsabio","MIT Energy Initiative","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Firefox is asking to select certificate",12]
[963144,"Help Desk::Call Center","kmandal","kmandal","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","mail - near quota",13]
[963148,"Help Desk::Accounts","jgalag@broad.mit.edu","N/A","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Broad - MIT account no longer working",33]
[963158,"Help Desk::Accounts","emsuter","emsuter","Biological Engineering","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","forwarding email",6]
[963166,"Help Desk::Call Center","fpearce","fpearce","Earth, Atmos & Planetary Sci","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"suppress header/banner page in winathena",36]
[963170,"Help Desk::Call Center","abklein","abklein","Dean for Undergraduate Education","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Browser failed to generate the key IE7",13]
[963174,"Help Desk::Accounts","rarnaout@gmail.com","N/A","(blank)","2009-07-21","(blank)","2009-08-03","2009-08-03","2009-07-21","2009-08-03",0,13,"2009-07-21",13,"Broad - MIT account no longer working",25]
[963181,"Help Desk::Accounts","kgm503@gmail.com","N/A","(blank)","2009-07-21","(blank)","2009-08-03","2009-08-03","2009-07-21","2009-08-03",0,13,"2009-07-21",13,"Broad deactivation",24]
[963200,"Help Desk::Call Center","edlrosab","edlrosab","Aeronautics and Astronautics","2009-07-21","2009-07-21","2009-07-23","2009-07-23","2009-07-23","2009-07-23",2,2,"(blank)","(blank)","IMAP Email outage",10]
[963221,"Help Desk::Accounts","rarnaout@gmail.com","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","MIT account expired; forward (Broad)",13]
[963227,"Help Desk::Call Center","seawell","seawell","Literature Section","2009-07-21","(blank)","2009-07-24","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","How to delete a moira list",10]
[963233,"Help Desk::Accounts","doreen","doreen","Office of the Provost","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Admin for Deans Group List",6]
[963237,"Help Desk::Call Center","sof","sof","Sloan School of Management","2009-07-21","(blank)","2009-07-29","2009-07-29","2009-07-21","2009-07-29",0,8,"(blank)","(blank)","Re: Time to Renew: Secure Web Services require MIT personal  certificates",46]
[963241,"Help Desk::Accounts","kcwood","kcwood","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"broad account deactivated",48]
[963251,"Help Desk::Accounts","sree","sree","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","forwarding my MIT email",10]
[963260,"Help Desk::Call Center","isadora","isadora","Department of Biological Engineering","2009-07-21","(blank)","2009-07-24","2009-07-24","2009-07-22","2009-07-24",1,3,"(blank)","(blank)","Thunderbird Attachment Options",24]
[963261,"Help Desk::Call Center","mbcutler","mbcutler","Civil and Environmental Engineering","2009-07-21","(blank)","2009-07-22","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Certificate renewal in Safari and Firefox",12]
[963262,"Help Desk::Athena","akirmani","akirmani","Prog in Media Arts Sciences","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"[istweb] Maya 2009 License",11]
[963276,"Help Desk::Call Center","jeremyj","jeremyj","Chemistry","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","static ip address",8]
[963282,"Help Desk::Accounts","lsnyder@MIT.EDU","N/A","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Guest account request",6]
[963283,"Help Desk::Call Center","paty","paty","Civil and Environmental Eng","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","[istweb] Name displaying when sending email",8]
[963287,"Help Desk::Call Center","chung.chao@sylvania.com","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","can't access libraries site now....",7]
[963309,"Help Desk::Backup","fjk","fjk","Plasma Science and Fusion Center","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Form submission from: TSM Backup: Add or Remove A Node On a Department Report",9]
[963320,"Help Desk::Athena","ianguelo","ianguelo","Urban Studies and Planning","2009-07-21","(blank)","2009-07-27","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Question about document for dissertation",18]
[963321,"Help Desk::Accounts","qrico","qrico","Electrical Eng & Computer Sci","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Request for eager_beaver list from user qrico",6]
[963328,"Help Desk::Call Center","rerlich","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","can't log into mit email today",11]
[963334,"Help Desk::Call Center","retsch","retsch","Materials Science and Engineering","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Error when submitting ECAT3 order",10]
[963340,"Help Desk::Accounts","seawell","seawell","Literature Section","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","please delete mailing list",10]
[963342,"Help Desk::Call Center","bradyl","bradyl","(blank)","2009-07-21","(blank)","2009-07-24","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","certificate renewal - browser failed to generate a key",11]
[963353,"Help Desk::Accounts","rerlich@broadinstitute.org","N/A","(blank)","2009-07-21","(blank)","2009-08-03","2009-08-03","2009-07-21","2009-08-03",0,13,"(blank)","(blank)","Email account disappeared",13]
[963354,"Help Desk::Call Center","jhopkins","jhopkins","Mechanical Engineering","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Helped client configure Thunderbird",12]
[963358,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-21","2009-07-21","2009-07-21","2009-07-21","(blank)","2009-07-21","(blank)",0,"(blank)","(blank)","MAC address/IP address tie change",5]
[963359,"Help Desk::Backup","rspeer","rspeer","Electrical Eng & Computer Sci","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Form submission from: TSM Backup: Change Owner or Machine Name",9]
[963361,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","MAC address/IP address tie change",8]
[963363,"Help Desk::Call Center","baptist@mit.edu","N/A","(blank)","2009-07-21","2009-07-21","2009-07-22","2009-07-22","2009-07-21","2009-07-22",0,1,"(blank)","(blank)","Question concerning Abstract text in MS word",18]
[963366,"Help Desk::Call Center","jtegos","jtegos","Sloan School of Management","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Adobe Acrobat 4",9]
[963371,"Help Desk::Accounts","ghita.akkar@gmail.com","N/A","(blank)","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-21","2009-07-22",0,1,"(blank)","(blank)","kerberos password",13]
[963376,"Help Desk::Call Center","fdg","fdg","Chemistry","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","certificates, spam screening/quarantine",10]
[963384,"Help Desk::Call Center","baptist@mit.edu","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Word document formatting assistance",10]
[963390,"Help Desk::Accounts","boojum","boojum","Information Services & Technology","2009-07-21","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",1,"(blank)","(blank)","Broad parent ticket",2]
[963393,"Help Desk::Accounts","nrose","nrose","Economics","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","mailman list",18]
[963395,"Edtech::Stellar","rsikkema","rsikkema","AMPS-Libraries","2009-07-21","(blank)","2009-08-11","2009-08-11","2009-07-21","2009-08-11",0,21,"(blank)","(blank)","a request for a test Stellar site",17]
[963405,"Help Desk::Call Center","uyenle","uyenle","Urban Studies & Planning","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","License issue for arcmap",9]
[963409,"Help Desk::UNIX/Linux","sugiyama@MIT.EDU","N/A","(blank)","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"2009-07-21",1,"problem Printing from Maple 12 in SuSE 11.0 Linux",16]
[963410,"Help Desk::Call Center","paulwric","paulwric","Earth, Atmos & Planetary Sci","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Microsoft XP download",19]
[963418,"Help Desk::Call Center","jane_sha","jane_sha","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Helped incoming freshman install new certificate",11]
[963446,"Help Desk::Call Center","rrichard","rrichard","Global Education & Career Developmnt Ctr","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","renew cert",9]
[963452,"Help Desk::Call Center","jdesloge","jdesloge","Research Laboratory of Electronics","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Adobe Illustrator?",8]
[963462,"Help Desk::Accounts","kapusta","kapusta","Electrical Eng & Computer Sci","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Wiki request for IPI from kapusta",6]
[963467,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"TSM node TPW2",9]
[963472,"Help Desk::Business Help","gscot","gscot","Dean for Student Life-Administration","2009-07-21","(blank)","2009-08-05","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Internal provider requisitions for Dining, change printer destination",42]
[963475,"Help Desk::Call Center","rrichard","rrichard","Global Education & Career Developmnt Ctr","2009-07-21","(blank)","2009-07-24","2009-07-24","2009-07-21","2009-07-24",0,3,"(blank)","(blank)","Outlook 2007 - auto configure failure",32]
[963487,"Help Desk::Accounts","hrose","hrose","Office of Development Services","2009-07-21","(blank)","2009-07-23","2009-07-23","2009-07-21","2009-07-23",0,2,"(blank)","(blank)","list/address \"theman@mit.edu\"",18]
[963488,"Help Desk::Accounts","jane_sha","jane_sha","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","(help) Split Account / Forwarding MIT.edu email to Gmail",9]
[963491,"Help Desk::Call Center","esw@MIT.EDU","N/A","(blank)","2009-07-21","(blank)","2009-07-27","2009-07-27","2009-07-22","2009-07-22",1,6,"(blank)","(blank)","Revoking personal certificates?",15]
[963501,"Help Desk::Accounts","gtavares","gtavares","Facilities Custodial Services","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"walkin: password reset",8]
[963507,"Help Desk::Service Center","dwine","N/A","(blank)","2009-07-21","(blank)","2009-08-11","(blank)","2009-07-21","(blank)",0,"(blank)","2009-07-21","(blank)","machine freezes up when you push on it",48]
[963509,"Help Desk::Call Center","zhouby","zhouby","Koch Inst - Integrative Cancer Research","2009-07-21","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",1,"(blank)","(blank)","(blank)",5]
[963516,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Password Forgotten",6]
[963519,"Help Desk::Accounts","rlateva","rlateva","Office of Major Agreements","2009-07-21","2009-07-21","2009-07-29","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"setting up a Mail Accouns",21]
[963537,"Edtech::Stellar","mura","mura","Educational Innovation and Technology","2009-07-21","(blank)","2009-08-04","2009-08-04","2009-07-21","2009-08-04",0,14,"2009-07-21",14,"wants to know how to add \"Opinio\" poll to stellar site",37]
[963539,"Help Desk::Service Center","kll","kll","Architecture","2009-07-21","(blank)","2009-07-23","2009-07-23","2009-07-21","2009-07-23",0,2,"2009-07-21",2,"move .pst from X1 to Latitude d630",74]
[963553,"Help Desk::Call Center","woodl","woodl","Mechanical Engineering","2009-07-21","(blank)","2009-07-30","2009-07-22","2009-07-21","2009-07-22",0,1,"(blank)","(blank)","IP address requirement for BitPlane IMARIS",46]
[963565,"Help Desk::Service Center","atrimble","atrimble","Mechanical Engineering","2009-07-21","(blank)","2009-08-07","2009-07-22","2009-07-21","2009-07-22",0,1,"(blank)","(blank)","USB port stopped working on T42p",54]
[963575,"Help Desk::Call Center","lfreed","lfreed","Harvard/MIT Division of HST","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","House call to E25?",7]
[963577,"Help Desk::Call Center","rrichard","rrichard","Global Education & Career Developmnt Ctr","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","can't get into techtime",10]
[963578,"Help Desk::Accounts","ruggles","ruggles","Educational Innovation and Technology","2009-07-21","(blank)","2009-07-21","(blank)","2009-07-21","(blank)",0,"(blank)","(blank)","(blank)","Request for oeit-drupal list from user ruggles",5]
[963579,"Help Desk::Athena","anjulati@mit.edu","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","(blank)","(blank)","(blank)",0,"(blank)","(blank)","(blank)",3]
[963591,"Help Desk::Call Center","jamchugh","jamchugh","Sloan School of Management","2009-07-21","(blank)","2009-07-30","2009-07-30","2009-07-21","2009-07-30",0,9,"(blank)","(blank)","Endnotes in MS Word 2007 for Windows",30]
[963621,"Help Desk::Backup","kcahill","kcahill","Information Services & Technology","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Delete INVERNESS on B",21]
[963629,"Help Desk::Call Center","yingxia","yingxia","MIT Energy Initiative","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Acrobat error on boot",11]
[963630,"Help Desk::Business Help","diannacowern@mac.com","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"sapweb personal information",21]
[963637,"Help Desk::Accounts","lianglc","lianglc","Computation for Des & Optmiz","2009-07-21","(blank)","2009-07-28","2009-07-28","2009-07-21","2009-07-21",0,7,"(blank)","(blank)","Mailing List for Wall Street Journal Club",20]
[963646,"Help Desk::Call Center","ofranken@alum.mit.edu","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Wants PCI Card Bags",14]
[963648,"Help Desk::HDweb","kamann","kamann","Student Financial Services","2009-07-21","(blank)","2009-08-06","2009-08-06","2009-07-21","2009-08-06",0,16,"2009-07-24",13,"Database Issue with our Website",61]
[963649,"Help Desk::Accounts","lauriepass@gmail.com","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","[Mailman] remove from AAC-AOquery",6]
[963661,"Help Desk::Business Help","clopes","clopes","Physics","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"2009-07-21",0,"Question about direct deposit",8]
[963664,"Help Desk::Call Center","ljmorin","ljmorin","Military Science","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Unable to access usarmyrotceast site.",8]
[963665,"Help Desk::Accounts","reimer","reimer","Center for Transportation & Logistics","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Guest account request",6]
[963674,"Help Desk::Accounts","mittelma","mittelma","Center for Advanced Visual Studies","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","quota increase request",14]
[963675,"Help Desk::Accounts","pwilkins","pwilkins","Educational Innovation and Technology","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Request for oeit-ops list from user pwilkins",6]
[963684,"Help Desk::Call Center","jamesp","jamesp","Biology","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"(blank)","(blank)","iphone and PUSH email",11]
[963688,"Help Desk::Accounts","tlhunedu","tlhunedu","Facilities Custodial Services","2009-07-21","(blank)","2009-07-21","2009-07-21","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: password reset",1]
[963717,"Help Desk::Accounts","dmf","dmf","Sloan School of Management","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Guest account request",6]
[963718,"Help Desk::Call Center","dpfenning@gmail.com","N/A","(blank)","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"(blank)","(blank)","activating an ethernet jack",8]
[963732,"Help Desk::Call Center","ninadm","ninadm","Libraries","2009-07-21","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-08-04",1,14,"(blank)","(blank)","TechTime error for meeting creation",15]
[963733,"Help Desk::Accounts","byongsoo@gmail.com","N/A","(blank)","2009-07-21","(blank)","2009-08-03","2009-08-03","2009-07-21","2009-08-03",0,13,"(blank)","(blank)","pkim182: acct access pls? (Broad)",13]
[963734,"Help Desk::Backup","davek","davek","Information Services & Technology","2009-07-21","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",1,"(blank)","(blank)","test",5]
[963739,"Help Desk::Backup","robinb","robinb","Information Services & Technology","2009-07-21","2009-07-21","2009-07-21","2009-07-21","(blank)","2009-07-21","(blank)",0,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",5]
[963741,"Help Desk::Backup","blang","blang","Information Services & Technology","2009-07-21","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",1,"(blank)","(blank)","test of adsm-help mail name",5]
[963743,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","techtime not working",6]
[963745,"Help Desk::Call Center","abeerc","abeerc","Institute for Soldier Nanotechnologies","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","can't send mail from AppleMail",10]
[963750,"Help Desk::Service Center","konak","konak","Electrical Eng & Computer Sci","2009-07-21","(blank)","2009-07-24","2009-07-24","2009-07-21","2009-07-24",0,3,"2009-07-21",3,"Display does not work.",49]
[963761,"Help Desk::Backup","robinb","robinb","Information Services & Technology","2009-07-21","2009-07-21","2009-07-21","2009-07-21","(blank)","2009-07-21","(blank)",0,"(blank)","(blank)","Form submission from: TSM Backup: Delete No Longer Needed Backups",7]
[963795,"Help Desk::Accounts","nkristiansen@gmail.com","N/A","(blank)","2009-07-21","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"(blank)","(blank)","Gmail and @mit.edu",6]
[963796,"Help Desk::Accounts","redcay","redcay","Brain & Cognitive Sciences","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"(blank)","(blank)","email alias",12]
[963800,"Help Desk::Accounts","viccro","viccro","Mechanical Engineering","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"(blank)","(blank)","Request for warsofthemaster list from user viccro",5]
[963804,"Help Desk::Call Center","smik","smik","Biological Engineering","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"(blank)","(blank)","[istweb] Hostnames",8]
[963878,"Help Desk::Presales","mcauston40@hotmail.com","N/A","(blank)","2009-07-21","(blank)","2009-07-28","2009-07-28","2009-07-22","2009-07-28",1,7,"2009-07-22",6,"Computer Purchase",16]
[963884,"Help Desk::Accounts","mmaloof","mmaloof","Picower Institute for Learning & Memory","2009-07-21","(blank)","2009-07-24","2009-07-24","2009-07-22","2009-07-24",1,3,"(blank)","(blank)","Request for loislab list from user mmaloof",28]
[963890,"Help Desk::Call Center","blip","blip","Plasma Science and Fusion Center","2009-07-21","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",1,1,"(blank)","(blank)","ca.mit.edu",8]
[963892,"Help Desk::Call Center","halman","halman","Civil and Environmental Engineering","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Battery under warranty?",9]
[963895,"Help Desk::Call Center","jbrother","jbrother","Credit Union","2009-07-21","(blank)","2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,0,"(blank)","(blank)","Element K",8]
[963896,"Help Desk::Presales","jpier","jpier","(blank)","2009-07-21","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-08-04",1,14,"2009-07-22",13,"Emailed Cart from Dell",18]
[963907,"Help Desk::Call Center","mqazi","mqazi","Electrical Eng & Computer Sci","2009-07-21","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",1,"(blank)","(blank)","Fwd: Dear webmail.mit.edu account User",3]
[963917,"Help Desk::Call Center","yinqingl","yinqingl","Electrical Eng & Computer Sci","2009-07-21","(blank)","2009-08-04","2009-08-04","2009-07-23","2009-08-04",2,14,"(blank)","(blank)","help with network",58]
[963928,"Help Desk::Call Center","doughty","doughty","Electrical Engineering-Computer Science","2009-07-21","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-22",1,2,"(blank)","(blank)","my Mac Book RAM memory -- not sure if I have 1 Gig or 2 Gig of RAM...?",14]
[963938,"Help Desk::Call Center","dariamichelle@yahoo.com","N/A","(blank)","2009-07-22","(blank)","2009-08-03","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","setting up MIT email",8]
[963945,"Help Desk::Service Center","tahur@gmail.com","N/A","(blank)","2009-07-22","2009-07-22","2009-07-24","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿ ¿¿a¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿",5]
[963974,"Help Desk::Service Center","ulute@rambler.ru","N/A","(blank)","2009-07-22","2009-07-22","2009-07-24","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ e-mail ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿",5]
[963984,"Help Desk::Athena","jinho","jinho","(blank)","2009-07-22","2009-07-22","2009-08-05","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","(blank)","how to compile c code with glib.h",14]
[963991,"Help Desk::Accounts","ritachao","ritachao","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","please forward my MIT mail to a personal e-mail",5]
[964070,"Help Desk::Accounts","cassidcd","cassidcd","Lincoln Laboratory","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Deactivated Account",12]
[964115,"Help Desk::Call Center","kimv","kimv","Dept Administrators & Lab Directors","2009-07-22","(blank)","2009-07-28","2009-07-28","2009-07-22","2009-07-28",0,6,"(blank)","(blank)","Outlook takes minutes to synchronize before allowing to be used",12]
[964128,"Help Desk::Service Center","aha","aha","Koch Inst - Integrative Cancer Research","2009-07-22","(blank)","2009-08-10","2009-07-30","2009-07-22","2009-07-30",0,8,"2009-07-22",8,"power on a G4 desktop",76]
[964152,"Help Desk::Business Help","ckell@med.mit.edu","N/A","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-23",0,1,"2009-07-22",1,"Cannot access Benefits",23]
[964186,"Help Desk::Accounts","gkwak","gkwak","Comp Sci & Artificial Intelligence Lab","2009-07-22","2009-07-23","2009-07-23","2009-07-23","2009-07-22","2009-07-23",0,1,"(blank)","(blank)","mit certificate",13]
[964189,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[964202,"Help Desk::Service Center","jchenlia","jchenlia","Chemical Engineering","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-23",0,1,"(blank)","(blank)","Problems with keyboard, light indicators",30]
[964204,"Help Desk::Call Center","czegras","czegras","Urban Studies & Planning","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Reset TSM password",9]
[964208,"Help Desk::Accounts","seawell","seawell","Literature Section","2009-07-22","(blank)","2009-07-25","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","(blank)","student's Athena account? (owa v webmail)",17]
[964229,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","resetting kerberos password",11]
[964232,"Help Desk::Accounts","orhun","orhun","Chemical Engineering","2009-07-22","(blank)","2009-07-22","2009-07-22","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: password trouble.",1]
[964246,"Help Desk::Call Center","jtegos","jtegos","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","FW: Dear webmail.mit.edu account User",14]
[964247,"Help Desk::Call Center","byg","byg","Human Resources","2009-07-22","(blank)","2009-07-24","2009-07-24","2009-07-22","2009-07-24",0,2,"(blank)","(blank)","w92expo3.exchange down?",35]
[964250,"Help Desk::Call Center","adolan","adolan","Audit Division","2009-07-22","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","Tech Square Brief Power Outage Tuesday July 21st",3]
[964258,"Help Desk::Accounts","maryz","maryz","Information Services & Technology","2009-07-22","(blank)","2009-07-22","2009-07-22","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: my email is forwarded wrong",1]
[964262,"Help Desk::Call Center","riyer","riyer","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Client moved to Exchange without knowing",10]
[964274,"Edtech::Stellar","ejames","ejames","Anthropology Program","2009-07-22","(blank)","2009-07-31","2009-07-31","2009-07-22","2009-07-31",0,9,"2009-07-22",9,"Project Site has not been processed",17]
[964275,"Help Desk::Accounts","cgamon","cgamon","Sloan School of Management","2009-07-22","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","MBA Off-Cycle List for 2009-10",4]
[964276,"Help Desk::Accounts","cwood","cwood","Office of Sponsored Programs","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Request for arra-working-group list from user cwood@mit.edu",7]
[964280,"Help Desk::Accounts","dwilpitz","N/A","(blank)","2009-07-22","2009-07-22","2009-08-03","2009-08-03","2009-07-22","2009-08-03",0,12,"2009-07-22",12,"Broad - MIT account no longer working - temp reactivate",21]
[964281,"Help Desk::Call Center","breede","breede","Media Laboratory","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Filemaker Doesn't Prompt for Password",13]
[964288,"Help Desk::Call Center","peterb","peterb","Registrar's Office","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Cannot access email via Outlook 2007 Exchange",21]
[964293,"Help Desk::Service Center","locutus","locutus","Architecture","2009-07-22","(blank)","2009-07-30","2009-07-30","2009-07-22","2009-07-30",0,8,"2009-07-22",8,"iMac optical drive doesn't work",50]
[964299,"Help Desk::Call Center","yishihar","yishihar","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","computer virus?",9]
[964305,"Edtech::Stellar","jeanmf","jeanmf","Urban Studies & Planning","2009-07-22","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-08-04",0,13,"2009-07-22",13,"Class Materials",19]
[964313,"Help Desk::Call Center","sburke","sburke","DUE Desktop Support","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Can't put files in AFS locker with Dreamweaver 8 on Mac",19]
[964314,"Help Desk::Call Center","monaghan","monaghan","Mechanical Engineering","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","ethernet connection stopped workin",15]
[964316,"Help Desk::Accounts","smbrown","smbrown","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Request for sloanm@mit.edu list from user smbrown",5]
[964331,"Help Desk::Athena","mamat","mamat","Chemical Engineering","2009-07-22","(blank)","2009-07-30","2009-07-30","2009-07-22","2009-07-22",0,8,"(blank)","(blank)","Mathematica on dialups",66]
[964347,"Help Desk::Accounts","kgedeon","kgedeon","Chemical Engineering","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Request for cc13 list from user kgedeon",6]
[964356,"Help Desk::Call Center","da20082","da20082","Lincoln Laboratory","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","LL employee doesn't know the username and password for getting certificates",11]
[964374,"Help Desk::Call Center","thorburn","thorburn","Literature Section","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Can't connect to internet at home",14]
[964376,"Help Desk::Accounts","mfinlay","mfinlay","Alumni Association","2009-07-22","(blank)","2009-07-28","2009-07-28","2009-07-22","2009-07-22",0,6,"(blank)","(blank)","A list",16]
[964378,"Help Desk::Service Center","guamother@gmail.com","N/A","(blank)","2009-07-22","(blank)","2009-07-27","2009-07-27","2009-07-22","2009-07-27",0,5,"2009-07-22",5,"can't start the laptop",47]
[964384,"Help Desk::Call Center","khandani","khandani","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Quota increase question",10]
[964403,"Help Desk::Call Center","jhaggert","jhaggert","Francis Bitter Magnet Laboratory","2009-07-22","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-07-22",0,13,"(blank)","(blank)","machine crashed",27]
[964405,"Help Desk::Accounts","khandani","khandani","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Request Quota Increase on Athena Email",10]
[964406,"Help Desk::Call Center","arih","arih","Civil and Environmental Engineering","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","remote email access and directory information question",11]
[964407,"Help Desk::Backup","debrawm","debrawm","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",8]
[964410,"Help Desk::Business Help","pbrenton","pbrenton","Nuclear Science and Engineering","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-22",0,1,"(blank)","(blank)","Conflicting Reports",42]
[964421,"Edtech::Stellar","kheatley","kheatley","Physics","2009-07-22","(blank)","2009-08-04","(blank)","2009-07-22","(blank)",0,"(blank)","2009-07-22","(blank)","problem with fall 09 8.04",21]
[964423,"Help Desk::Athena","dennis","dennis","Information Services & Technology","2009-07-22","2009-07-22","2009-07-29","2009-07-29","2009-07-22","2009-07-29",0,7,"(blank)","(blank)","Can't Print to NICE",28]
[964431,"Help Desk::Business Help","jmtalbot","jmtalbot","Comp Sci & Artificial Intelligence Lab","2009-07-22","(blank)","2009-08-05","2009-08-05","2009-07-22","2009-08-05",0,14,"2009-07-22",14,"please remove the items from the cart for office depot -- under my account",25]
[964442,"Help Desk::Business Help","prios","prios","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","unexpected system error when trying to access direct deposit",15]
[964452,"Help Desk::Accounts","rbe","rbe","Lincoln Laboratory","2009-07-22","(blank)","2009-07-22","2009-07-22","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: confused about certificates",1]
[964456,"Help Desk::Accounts","orhun","orhun","Chemical Engineering","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"2009-07-22",0,"phone: where to get certificate",13]
[964464,"Help Desk::Accounts","sharper","sharper","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","jharju exchange",18]
[964467,"Help Desk::Accounts","vgifford","vgifford","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"2009-07-22",0,"phone: move user back to imap",11]
[964473,"Help Desk::Service Center","brik","brik","Mechanical Engineering","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-23",0,1,"(blank)","(blank)","Computer flashes a blue screen at loadup and restarts",36]
[964481,"Help Desk::Call Center","bwee","bwee","Materials Science and Eng","2009-07-22","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-08-04",0,13,"(blank)","(blank)","Hardware issue",17]
[964484,"Help Desk::Call Center","ffachin@it.edu","N/A","(blank)","2009-07-22","(blank)","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","(blank)","requesting .iso for Windows XP (32-bit)",11]
[964485,"Help Desk::Call Center","dme@MIT.EDU","N/A","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"2009-07-22",0,"client having probs updating info on sapwebss",10]
[964499,"Help Desk::Call Center","rtueda","rtueda","Center for International Studies","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","need help configuring thunderbird",12]
[964500,"Help Desk::Call Center","elishag","elishag","Urban Studies and Planning","2009-07-22","(blank)","2009-07-29","2009-07-29","2009-07-22","2009-07-29",0,7,"(blank)","(blank)","t-pass registration",24]
[964510,"Help Desk::Athena","book","book","Teaching & Learning Laboratory","2009-07-22","2009-07-22","2009-08-06","2009-08-06","2009-07-22","2009-08-06",0,15,"(blank)","(blank)","[istweb] Testing certificates",19]
[964517,"Help Desk::Service Center","jlessing","jlessing","Chemistry","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"2009-07-22",0,"Unaccounted for Hard Drive Space",19]
[964518,"Help Desk::Business Help","ongqunya","ongqunya","Health Sciences & Technology","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"2009-07-22",0,"Unknown error",11]
[964522,"Help Desk::Accounts","sdube","sdube","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","My Quota",6]
[964527,"Help Desk::Call Center","categal","categal","Libraries","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Tuition Assistance help",16]
[964532,"Help Desk::Call Center","durham","durham","Civil and Environmental Eng","2009-07-22","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-08-04",0,13,"2009-07-22",13,"client reports e-mail not getting delivered to MIT account",18]
[964575,"Help Desk::Call Center","ineke","ineke","Center for Transportation & Logistics","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","VirusScan availabiltiy",11]
[964583,"Help Desk::Call Center","cwheeler","cwheeler","Technology Review","2009-07-22","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","Rejecting Messages fro Tech Review",7]
[964594,"Help Desk::Accounts","chkwon2@gmail.com","N/A","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-22",0,1,"(blank)","(blank)","MIT email address",53]
[964611,"Help Desk::Backup","maier","maier","Mechanical Engineering","2009-07-22","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",1,2,"2009-07-22",2,"TSM",62]
[964612,"Help Desk::Call Center","jshapiro","jshapiro","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Certificate renewal necessary",6]
[964623,"Help Desk::Business Help","mirjana","mirjana","MIT Sea Grant College Program","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-23",0,1,"2009-07-22",1,"Vacation Tracker",38]
[964628,"Help Desk::Call Center","mlewy","mlewy","Research Laboratory of Electronics","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","questions about getting web space",10]
[964629,"Help Desk::Accounts","tfitz","tfitz","Architecture","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Requesting keytab and pts ID for webserver",6]
[964632,"Edtech::Stellar","aed","aed","Sloan School of Management","2009-07-22","(blank)","2009-07-23","(blank)","2009-07-22","(blank)",0,"(blank)","2009-07-22","(blank)","Note associated with Site Created for 15.sloanadmin",13]
[964633,"Help Desk::Call Center","djbroder","djbroder","Audio Visual Services","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","vmware on server 2003",12]
[964643,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Mac: make vmware use BootCamp windows partition",10]
[964644,"Help Desk::Call Center","skinog","skinog","Facilities Misc","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Apple studio display failure",9]
[964656,"Help Desk::Backup","ridgway","ridgway","Information Services & Technology","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"2009-07-22",1,"Can't get to TSM",14]
[964657,"Help Desk::Accounts","cgraham","cgraham","Linguistics & Philosophy","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","email addresses",12]
[964658,"Help Desk::Call Center","mnashief","mnashief","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","presales advice",7]
[964662,"Help Desk::Business Help","cjan","cjan","Biology","2009-07-22","(blank)","2009-08-10","(blank)","2009-07-22","(blank)",0,"(blank)","2009-07-22","(blank)","access denied: zhr_timesheet error",10]
[964672,"Help Desk::Call Center","marlee","marlee","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Certificates not working in Safari",13]
[964675,"Help Desk::Accounts","great","great","Department of Biological Engineering","2009-07-22","(blank)","2009-07-22","2009-07-22","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: password trouble",1]
[964681,"Help Desk::Call Center","cr2363@columbia.edu","N/A","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","email account not receiving email",22]
[964687,"Help Desk::Call Center","eh140@yahoo.com","N/A","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Visitor Reg expired",8]
[964688,"Help Desk::Accounts","alexp","alexp","Information Services & Technology","2009-07-22","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","host keytab for astrophel.mit.edu",4]
[964699,"Help Desk::Call Center","bsavage","bsavage","Plasma Science and Fusion Center","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","General questions about creating TSM archive",13]
[964702,"Help Desk::Accounts","sungminyou@hotmail.com","N/A","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-23",0,1,"(blank)","(blank)","Fwd: Email address",34]
[964704,"Help Desk::Call Center","gonzalsx","gonzalsx","Office of Minority Education","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Certificates on IE",12]
[964706,"Help Desk::Call Center","gwmartin","gwmartin","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Trouble purchasing in ecat",11]
[964707,"Help Desk::Accounts","minto","minto","Mechanical Engineering","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Request for ask.anb list from user minto",5]
[964721,"Help Desk::Backup","ghughes","ghughes","Materials Science and Engineering","2009-07-22","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-23",1,2,"2009-07-22",2,"FW: TSM Registration Confirmation",21]
[964724,"Help Desk::Call Center","donghyun","donghyun","Physics","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","[istweb] MIT personal certificate in a stolen laptop?",10]
[964727,"Help Desk::Accounts","jboyles","jboyles","Center for Real Estate","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Request for cre2010 list from user jboyles",5]
[964730,"Help Desk::Accounts","NotificationService@sylantro.mit.edu","N/A","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22","(blank)","2009-07-22","(blank)",0,"(blank)","(blank)","You have a new message from 6173249459.",3]
[964738,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","how to change password",7]
[964740,"Help Desk::Business Help","kmdavis","kmdavis","Media Laboratory","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"2009-07-22",0,"Unable to get into Ecat3 site.",10]
[964770,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Problem to order a Dell laptop",8]
[964781,"Help Desk::Call Center","pkelly","pkelly","Sponsored & Genl A/R & Cashier","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","adding self to mailing list",8]
[964782,"Help Desk::Accounts","ecreedon","ecreedon","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: what is my MIT ID number?",1]
[964788,"Help Desk::Presales","nashford","nashford","School of Engineering","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-22","2009-07-23",0,1,"2009-07-22",1,"Help with computer purchase + Eudora --> Outlook Transfer",20]
[964805,"Help Desk::Service Center","dimp","dimp","Prog in Media Arts Sciences","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Help with Windows on Mac options",14]
[964806,"Help Desk::Accounts","sburke","sburke","DUE Desktop Support","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"(blank)","(blank)","Rrichard MS Exchange Migration",9]
[964836,"Help Desk::Call Center","jinjoo","jinjoo","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Gave incoming student guidelines on installing Certificate",10]
[964848,"Help Desk::Call Center","tendler","tendler","Urban Studies & Planning","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","word 2007 word wrap and firefox upgrade",15]
[964853,"Help Desk::Accounts","dariamichelle@yahoo.com","N/A","(blank)","2009-07-22","(blank)","2009-07-28","2009-07-28","2009-07-22","2009-07-22",0,6,"(blank)","(blank)","email set up",24]
[964860,"Help Desk::Call Center","jcolon","jcolon","Economics","2009-07-22","(blank)","2009-07-23","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","ecat",8]
[964867,"Help Desk::Accounts","gyuri@MIT.EDU","N/A","(blank)","2009-07-22","(blank)","2009-08-07","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Guest account request",19]
[964875,"Help Desk::Call Center","frstella","frstella","Materials Science and Engineering","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Blackberry on MITnet",9]
[964912,"Help Desk::Call Center","bskim19","bskim19","(blank)","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","How can I keep using my e-mail account after my stay in MIT?",8]
[964918,"Help Desk::Tether/iPass","map-support","N/A","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"2009-07-22",1,"Form submission from: Request a Tether Account",11]
[964925,"Help Desk::Call Center","katykam","katykam","Sloan School of Management","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","Mail stopped due to exchange migration",9]
[964933,"Help Desk::Service Center","keyser","keyser","Chancellor's Office","2009-07-22","(blank)","2009-08-04","2009-08-04","2009-07-22","2009-07-31",0,13,"2009-07-22",13,"Data recovery:  Failing external hard drive to new external hard drive",58]
[964934,"Help Desk::Call Center","schwenke","schwenke","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"(blank)","(blank)","Email forwarding via alum.mit.edu address not working",8]
[964937,"Help Desk::Presales","hjgreene","hjgreene","(blank)","2009-07-22","(blank)","2009-07-24","2009-07-24","2009-07-22","2009-07-23",0,2,"2009-07-22",2,"Latitude 6400 - why specific configuration?",25]
[964943,"Help Desk::Call Center","pgiunta","pgiunta","Chemistry","2009-07-22","(blank)","2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,0,"(blank)","(blank)","File Sharing Issues",8]
[964952,"Help Desk::Service Center","blang@MIT.EDU","N/A","(blank)","2009-07-22","(blank)","2009-07-29","2009-07-28","2009-07-22","2009-07-23",0,6,"2009-07-22",6,"client reports posible h/w probs with T43 laptop",55]
[964989,"Help Desk::Call Center","ktset","ktset","Electrical Eng & Computer Sci","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"(blank)","(blank)","SolidWorks issue",6]
[965005,"Help Desk::Accounts","henning@alum.mit.edu","N/A","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"(blank)","(blank)","Re: \"president@mit.edu\" list",10]
[965014,"Help Desk::Call Center","jonesb@MIT.EDU","N/A","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"(blank)","(blank)","64-bit windows",8]
[965022,"Help Desk::Call Center","ahorn","ahorn","Sloan School of Management","2009-07-22","(blank)","2009-07-24","(blank)","2009-07-23","(blank)",1,"(blank)","(blank)","(blank)","Exchange email not accessable from Outlook",44]
[965029,"Help Desk::Accounts","hamed.mamani@gmail.com","N/A","(blank)","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"2009-07-22",1,"MIT account",7]
[965062,"Help Desk::Call Center","blairk","blairk","Aeronautics and Astronautics","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"(blank)","(blank)","Fetch error",18]
[965080,"Help Desk::Accounts","mbm2010","mbm2010","Management","2009-07-22","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",1,1,"(blank)","(blank)","forward exchange MIT email to gmail account",8]
[965099,"Help Desk::Accounts","mspady61@gmail.com","N/A","(blank)","2009-07-22","(blank)","2009-07-27","2009-07-27","2009-07-23","2009-07-27",1,5,"(blank)","(blank)","access to list",10]
[965166,"Help Desk::Accounts","bfeigenb","bfeigenb","(blank)","2009-07-23","(blank)","2009-07-27","2009-07-27","2009-07-23","2009-07-27",0,4,"(blank)","(blank)","Email forwarding",10]
[965177,"Help Desk::Accounts","fflau","fflau","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Can I convert an Athena list to an mailman list?",6]
[965249,"Help Desk::Call Center","hnritvo","hnritvo","History Section","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Webmail says \"unable to retrieve quota\" and claims I have no messages in any folder, including inbox.",12]
[965251,"Help Desk::Call Center","wallaceg","wallaceg","Nuclear Engineering","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","All email in my webmail account has disappeared. PO11.mit.edu",14]
[965254,"Help Desk::Call Center","lrao","lrao","VP Information Services & Technology","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Apple mail conversion to Exchange",8]
[965259,"Help Desk::Call Center","vibink","vibink","Mechanical Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","MIT Email problem",7]
[965261,"Help Desk::Call Center","mkychan","mkychan","Materials Science and Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Is po14 down?",11]
[965263,"Help Desk::Call Center","iaw","iaw","Aeronautics and Astronautics","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","email not working",6]
[965264,"Help Desk::Call Center","lavanya","lavanya","Civil and Environmental Eng","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","INBOX has disappeared",12]
[965265,"Help Desk::Call Center","wyslouch","wyslouch","Physics","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","e-mail not available",9]
[965266,"Help Desk::Call Center","cmarcant","cmarcant","Physics","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","emails do not show up",8]
[965269,"Help Desk::Call Center","yoo@byoo.net","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Mail account problem",15]
[965271,"Help Desk::Call Center","hschan","hschan","Information Services & Technology","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Problem accessing my mail:  \"There are no messages in this mailbox.\"",10]
[965272,"Help Desk::Call Center","lavanya","lavanya","Civil and Environmental Eng","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","MIT Webmail messages have disappeared",16]
[965276,"Help Desk::Call Center","sangshimgm@gmail.com","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email problem",9]
[965278,"Help Desk::Call Center","madhu","madhu","Electrical Engineering-Computer Science","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","I can't access my mail, either by webmail or through the IMAP service.",6]
[965279,"Help Desk::Call Center","emanuel@MIT.EDU","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email account not working",5]
[965280,"Help Desk::Call Center","ilke","ilke","Materials Science and Eng","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","problem with webmail",10]
[965282,"Help Desk::Call Center","dpurger","dpurger","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email Down",6]
[965283,"Help Desk::Call Center","kokey@mit.edu","N/A","(blank)","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","email not working",14]
[965285,"Help Desk::Call Center","meitros@gmail.com","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email is down (mihirk@mit.edu)",9]
[965298,"Help Desk::Business Help","alz","alz","Comp Sci & Artificial Intelligence Lab","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"problems with citrix /ccure this morning, now resolved",8]
[965304,"Help Desk::Backup","maier","maier","Mechanical Engineering","2009-07-23","(blank)","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","2009-07-23","(blank)","Delete node  MYSTIC",15]
[965313,"Help Desk::Call Center","dipaul","dipaul","Materials Science and Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check mail, known imap issue",13]
[965315,"Help Desk::Call Center","ahwill","ahwill","Architecture","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","E-Mail Server",6]
[965322,"Help Desk::Accounts","turk","turk","Mechanical Engineering","2009-07-23","(blank)","2009-07-27","2009-07-27","2009-07-23","2009-07-27",0,4,"(blank)","(blank)","Request for amanda list from user turk",10]
[965323,"Help Desk::Call Center","nadava@gmail.com","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","problem with access to mit inbox even thpugh email status is up",6]
[965325,"Help Desk::Call Center","jcoen","jcoen","Office of the VP for Institute Affairs","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check mail in Applemail or Webmail",7]
[965326,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","Re: E-Mail Server",2]
[965327,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","E-Mail Server",2]
[965328,"Help Desk::Call Center","pbentley","pbentley","Sloan School of Management","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check mail",11]
[965329,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","Re: E-Mail Server",2]
[965330,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","Re: E-Mail Server",2]
[965332,"Help Desk::Call Center","ahwill","ahwill","Architecture","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","E-Mail Server , PO11.mit.edu",11]
[965333,"Help Desk::Call Center","yannas","yannas","Mechanical Engineering","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-23",0,1,"(blank)","(blank)","cannot access email, po11.mit.edu",17]
[965339,"Help Desk::Call Center","abraham.mcallister@gmail.com","N/A","(blank)","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-23",0,1,"(blank)","(blank)","Problem with athena mail",20]
[965341,"Help Desk::Trends","doczi","doczi","Information Services & Technology","2009-07-23","(blank)","2009-07-24","(blank)","(blank)","(blank)","(blank)","(blank)","2009-07-23","(blank)","IMAP Email outage SAN problem 7/23/2009",148]
[965343,"Help Desk::Call Center","cmweaver","cmweaver","Harvard/MIT Division of HST","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check nail",11]
[965345,"Help Desk::Call Center","mca","mca","Information Services & Technology","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Cannot check mail, PO11.mit.edu",20]
[965348,"Help Desk::Call Center","mbroman","mbroman","Campus Police","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check  mail",11]
[965349,"Help Desk::Call Center","elainea","elainea","Picower Institute for Learning & Memory","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check mail",11]
[965350,"Help Desk::Call Center","ioannis","ioannis","Koch Inst - Integrative Cancer Research","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check mail",8]
[965351,"Help Desk::Call Center","nlyons","nlyons","Chemistry","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email outage",15]
[965354,"Help Desk::Call Center","susnowit","susnowit","Public Service Center","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-23",0,1,"(blank)","(blank)","Cannot check mail , PO11.mit.edu",28]
[965355,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","IMAP Email outage",7]
[965356,"Help Desk::Call Center","harolyn","harolyn","Libraries","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Cannot check mail",16]
[965386,"Help Desk::Call Center","lingaraj","lingaraj","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","No messages in the Inbox.",18]
[965395,"Help Desk::Call Center","pmosley","pmosley","Operations Research Center","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","email not working",8]
[965401,"Help Desk::Call Center","djbroder","djbroder","Audio Visual Services","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","email not working",9]
[965402,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[965403,"Help Desk::Accounts","wbastos","wbastos","Information Services & Technology","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Guest account request",5]
[965404,"Help Desk::Call Center","matthewcrost@hotmail.com","N/A","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"Visitor Registration Expiring Before 14 Days",15]
[965406,"Help Desk::Call Center","jlove","jlove","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","IMAP Email outage",6]
[965407,"Help Desk::Call Center","sfay","sfay","Civil and Environmental Engineering","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","can't get email",9]
[965409,"Help Desk::Call Center","kangiser","kangiser","Harvard/MIT Division of HST","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","can't get email",9]
[965411,"Help Desk::Call Center","mebrezin","mebrezin","Research Laboratory of Electronics","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","can't get email",8]
[965415,"Help Desk::Call Center","dlong@afit.edu","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Limits on addressees?",12]
[965417,"Help Desk::Call Center","shh1","shh1","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","email not working",9]
[965430,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Do we service alum?",7]
[965438,"Help Desk::Call Center","rmckersi","rmckersi","Sloan School of Management","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Post Office Server Down",20]
[965446,"Help Desk::Call Center","rsharifi@MIT.EDU","N/A","(blank)","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Post Office Server Down",25]
[965448,"Help Desk::Call Center","ginad","ginad","MIT Press","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","unable to get certificates in IE8",12]
[965449,"Help Desk::Call Center","kenruss","kenruss","Materials Science and Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","certificate renewal",12]
[965465,"Help Desk::Call Center","snovak","snovak","(blank)","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Post Office Server Down",29]
[965473,"Help Desk::Call Center","cshirsch@relotek.com","N/A","(blank)","2009-07-23","(blank)","2009-08-06","2009-08-06","2009-07-24","2009-08-06",1,14,"(blank)","(blank)","Network connections differ per building",16]
[965478,"Help Desk::Accounts","crwalls","N/A","(blank)","2009-07-23","2009-07-23","2009-08-03","2009-08-03","2009-07-23","2009-08-03",0,11,"2009-07-23",11,"Broad affiliate Account Deactivated",17]
[965479,"Help Desk::Call Center","birk","birk","Consortium on Financing Higher Education","2009-07-23","(blank)","2009-07-30","2009-07-30","2009-07-23","2009-07-30",0,7,"(blank)","(blank)","continued loss of network connectivity",22]
[965491,"Help Desk::Call Center","tendler","tendler","Urban Studies & Planning","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-23",0,1,"(blank)","(blank)","email out, help on Windows power options and backgrounds",20]
[965494,"Help Desk::Call Center","becla","becla","Materials Processing Center","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","certificate renewal - browser failed to generate a key",10]
[965519,"Help Desk::Call Center","amlc","amlc","Architecture","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","MacAthena Login Slow",16]
[965531,"Help Desk::Accounts","tedequi","tedequi","Leaders for Global Operations Program","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","please forward athena e-mail",5]
[965532,"Help Desk::Call Center","penman","penman","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Client is unable to access email: PO11 server",16]
[965534,"Help Desk::Accounts","eric@broadinstitute.org","N/A","(blank)","2009-07-23","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",4,4,"(blank)","(blank)","Extension of MIT account",6]
[965538,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-23","(blank)","2009-08-03","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","question about registering for tsm",9]
[965539,"Help Desk::Accounts","sungyou","sungyou","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Help: forwarding MIT email to my Gmail account",5]
[965540,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: email not working (PO11/PO10 issue)",1]
[965544,"Help Desk::Call Center","cathi","cathi","Office of the VP for Institute Affairs","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Moving from Eudora to Apple Mail",11]
[965545,"Help Desk::Call Center","marvmill","marvmill","Prog in Science, Technology, & Society","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Check certificates",8]
[965547,"Help Desk::Service Center","elena","elena","Information Services & Technology","2009-07-23","(blank)","2009-08-05","2009-08-05","2009-07-23","2009-08-05",0,13,"(blank)","(blank)","machine's Performance is slow",124]
[965552,"Help Desk::Call Center","jmajka","jmajka","Office of the Provost","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","E-Mail Issue",5]
[965554,"Help Desk::Call Center","darcy","darcy","Libraries","2009-07-23","2009-07-24","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Mail from AOL not getting to webmaster@libraries.mit.edu (not @mit.edu)",25]
[965568,"Help Desk::Call Center","nbucala","nbucala","Political Science","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email outage",11]
[965569,"Help Desk::Call Center","jgfox","jgfox","Dept Administrators & Lab Directors","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Post Office Server Down",17]
[965595,"Help Desk::Call Center","kjh75","kjh75","Chemical Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","I can not see my e-mail box",19]
[965596,"Help Desk::Backup","mbmattes","mbmattes","Architecture","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"TSM: Password reset",12]
[965608,"Help Desk::Call Center","ljmorin","ljmorin","Military Science","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"2009-07-23",1,"filesystem down on mailservers; client on po11",15]
[965635,"Help Desk::Backup","mbmattes","mbmattes","Architecture","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",8]
[965643,"Help Desk::Call Center","lavallch","lavallch","Information Services & Technology","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","Re: E-Mail Issue",3]
[965651,"Help Desk::Call Center","iantracy","iantracy","Mechanical Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Loss of Email Information",10]
[965652,"Help Desk::Service Center","cupswe@gmail.com","N/A","(blank)","2009-07-23","2009-07-23","2009-07-24","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿",5]
[965660,"Help Desk::Service Center","dariasil","dariasil","Management","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","t61 not booting because fan won't spin up",46]
[965661,"Help Desk::Accounts","mgavino","mgavino","Biology","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email forwarding",5]
[965667,"Help Desk::Call Center","hanstar","hanstar","Materials Science and Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Webmail says \"unable to retrieve quota\"",8]
[965696,"Help Desk::Call Center","annals","annals","Laboratory for Nuclear Science","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Webmail says \"unable to retrieve quota\" PO10",16]
[965698,"Help Desk::Call Center","bethamar","bethamar","Aeronautics and Astronautics","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"2009-07-23",1,"email servers down; client on po11",14]
[965699,"Help Desk::Accounts","akhoury","akhoury","Chemical Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Request for case-competition2009 list from user akhoury",5]
[965701,"Help Desk::Backup","cbrooke","cbrooke","Mechanical Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"Change account for TSM backup",17]
[965703,"Help Desk::Backup","mbroman","mbroman","Campus Police","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"2009-07-23",1,"TSM backup fails with 'delayed write errors'",23]
[965708,"Help Desk::Call Center","pesetsk","pesetsk","Linguistics & Philosophy","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-23",0,1,"(blank)","(blank)","Webmail says \"unable to retrieve quota\" PO11",26]
[965716,"Help Desk::Call Center","smaital@tx.technion.ac.il","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","FW: [istweb] unable to access quota, po10",21]
[965717,"Help Desk::Call Center","jesseg1","jesseg1","McGovern Institute for Brain Research","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"2009-07-23",1,"mail server outage; client on po10",14]
[965722,"Help Desk::Call Center","jmilgram","jmilgram","Mechanical Engineering","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Post Office Server 11 Down",11]
[965725,"Help Desk::Call Center","s_nichol","s_nichol","Information Services & Technology","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"FW:",14]
[965726,"Help Desk::Business Help","alz","alz","Comp Sci & Artificial Intelligence Lab","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"FW: [istweb] citrix / ccure problems this morning",11]
[965729,"Help Desk::Presales","fiona_mc","fiona_mc","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"buying a laptop online",11]
[965738,"Help Desk::Call Center","drogers","drogers","Alumni Association","2009-07-23","(blank)","2009-08-06","2009-08-06","2009-07-23","2009-07-23",0,14,"(blank)","(blank)","creating a list",23]
[965742,"Help Desk::Call Center","eliad","eliad","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","not receiving IMAP email, PO11 user",15]
[965753,"Help Desk::Call Center","fgallez","fgallez","Literature","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Webmail says \"unable to retrieve quota\" PO11",17]
[965761,"Help Desk::Service Center","edd_d","edd_d","Physics","2009-07-23","(blank)","2009-07-27","2009-07-27","2009-07-23","2009-07-27",0,4,"(blank)","(blank)","dell latitude d820 headphone jack not working",66]
[965765,"Help Desk::Call Center","georgie","georgie","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","inquiring about email problem",8]
[965767,"Help Desk::Call Center","vmoss","vmoss","Picower Institute for Learning & Memory","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Post Office Server Down",16]
[965770,"Help Desk::Service Center","samarth@sloan.mit.edu","N/A","(blank)","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"2009-07-23",1,"Dell d820 shuts down when playing DVD",48]
[965771,"Help Desk::Call Center","ewilkoff","ewilkoff","McGovern Institute for Brain Research","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","email not working",8]
[965779,"Help Desk::Accounts","am89","am89","Electrical Eng & Computer Sci","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Request for japan list from user am89",12]
[965781,"Help Desk::Call Center","iwozy@rambler.ru","N/A","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿",5]
[965790,"Help Desk::Call Center","syllos","syllos","(blank)","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-23",0,1,"(blank)","(blank)","Mail Down",14]
[965792,"Help Desk::Backup","ghobeity","ghobeity","Mechanical Engineering","2009-07-23","(blank)","2009-08-03","2009-07-24","2009-07-23","2009-07-24",0,1,"2009-07-23",1,"TSM failure to backup: error ANS2038W (see for more details)",45]
[965794,"Help Desk::Call Center","nlyons","nlyons","Chemistry","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","still no email?",9]
[965807,"Help Desk::Service Center","flavia","flavia","MIT-Portugal Program","2009-07-23","(blank)","2009-08-06","(blank)","2009-07-23","(blank)",0,"(blank)","2009-07-23","(blank)","G5 not booting, needs to be picked up",81]
[965808,"Help Desk::Call Center","behnamz","behnamz","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Help getting certificate",15]
[965816,"Help Desk::Call Center","zaffalon","zaffalon","Physics","2009-07-23","2009-07-28","2009-08-06","2009-08-06","2009-07-23","2009-07-27",0,14,"2009-07-23",14,"drop in bldg 13 not working (13-2013-91-1)",32]
[965822,"Help Desk::Call Center","mbryan","mbryan","Information Services & Technology","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","%FE1 SapGui default printing",10]
[965823,"Help Desk::Call Center","cochranc","cochranc","Nuclear Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email outage: expected down-time?",7]
[965825,"Help Desk::Call Center","jburke635@aol.com","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","certificate issues in firefox",7]
[965827,"Help Desk::Call Center","mwhelan","mwhelan","Housing","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","certificate installation help needed",17]
[965834,"Help Desk::Call Center","eliad","eliad","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Post Office Server Down",8]
[965835,"Help Desk::Call Center","ccc@MIT.EDU","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Unable to open IMAP mailbox on the server ¿¿¿po 10.mit.edu¿¿¿ (AGAIN!)",16]
[965842,"Help Desk::Call Center","schen3j","schen3j","Center for Matl Science and Engineering","2009-07-23","2009-07-24","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","No Network connection",21]
[965852,"Help Desk::Backup","henry3","henry3","(blank)","2009-07-23","(blank)","2009-07-24","(blank)","2009-07-24","(blank)",1,"(blank)","(blank)","(blank)","delete HENRY3 on C",13]
[965854,"Help Desk::Backup","sabrouil","sabrouil","(blank)","2009-07-23","(blank)","2009-07-24","(blank)","2009-07-24","(blank)",1,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Delete No Longer Needed Backups",12]
[965856,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","unable to access emails.",8]
[965860,"Help Desk::Call Center","dick","dick","Brain & Cognitive Sciences","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email outage",8]
[965863,"Help Desk::Call Center","beatrice","beatrice","Laboratory for Nuclear Science","2009-07-23","2009-07-23","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Email",18]
[965864,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-23","(blank)","2009-07-30","2009-07-30","2009-07-23","2009-07-23",0,7,"(blank)","(blank)","MAC address/IP address tie change",14]
[965866,"Help Desk::Call Center","wdwyer","wdwyer","Accounts Payable","2009-07-23","(blank)","2009-08-06","2009-08-06","2009-07-23","2009-08-06",0,14,"(blank)","(blank)","outlook 2003 not making new mail sound",26]
[965869,"Help Desk::Call Center","amomura","amomura","Legatum Center for Dev Entrepreneurship","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email updates",17]
[965874,"Help Desk::Accounts","mahdokht","mahdokht","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","MIT ID",6]
[965882,"Help Desk::Service Center","kojic","kojic","Health Sciences & Technology","2009-07-23","2009-07-23","2009-07-24","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","new dell and couldn't access wireless at MIT",8]
[965891,"Help Desk::Call Center","yanik","yanik","Electrical Engineering-Computer Science","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Webmail says \"unable to retrieve quota\" PO10",16]
[965898,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-23","2009-07-24","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Stop update Prompts on Login",22]
[965908,"Help Desk::Business Help","arolfe","arolfe","Comp Sci & Artificial Intelligence Lab","2009-07-23","(blank)","2009-07-31","2009-07-29","2009-07-23","2009-07-23",0,6,"2009-07-28",1,"SAPweb benefits unavailable",14]
[965913,"Help Desk::Call Center","msuresh","msuresh","(blank)","2009-07-23","(blank)","2009-08-03","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","used all 14 days visitor wireless access",20]
[965915,"Help Desk::Accounts","yanik","yanik","Electrical Engineering-Computer Science","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","EXTREMELY URGENT (just called  x3-1325)",6]
[965924,"Help Desk::Call Center","nedp","nedp","Harvard/MIT Division of HST","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Broken POs and split mailboxes",13]
[965927,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Laptop recommendation for architecture student",10]
[965928,"Help Desk::Call Center","schaos","schaos","Economics","2009-07-23","(blank)","2009-07-29","2009-07-24","2009-07-24","2009-07-24",1,1,"(blank)","(blank)","Online form and databse",8]
[965937,"Help Desk::Call Center","weissj","weissj","Harvard/MIT Division of HST","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Is the auto responder will send out email about the mail server issue?",7]
[965939,"Help Desk::Backup","alan_s","alan_s","Materials Science and Engineering","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",1,1,"(blank)","(blank)","Form submission from: TSM Backup: Change Owner or Machine Name",14]
[965944,"Help Desk::Backup","alan_s","alan_s","Materials Science and Engineering","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",1,1,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",16]
[965945,"Help Desk::Backup","alan_s","alan_s","Materials Science and Engineering","2009-07-23","2009-07-24","2009-07-24","2009-07-24","(blank)","2009-07-24","(blank)",1,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",6]
[965954,"Help Desk::Call Center","dme@MIT.EDU","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","How to know which mail server users are on",7]
[965959,"Help Desk::Call Center","kseiden","kseiden","MIT Press","2009-07-23","2009-07-24","2009-08-05","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","(blank)","Unable to add to Buddy List or Join Chat in Jabber",35]
[965965,"Help Desk::Accounts","bevkt","bevkt","Engineering Systems Division","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","password",12]
[965969,"Help Desk::Accounts","cfchuber","cfchuber","Office of the Vice President for Finance","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"phone: how to add an owner to a list",8]
[965982,"Help Desk::Call Center","amandamt","amandamt","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Update on Mail Server and Split Inbox",12]
[965999,"Help Desk::Call Center","demis3@gmail.com","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","DHCP Registration",6]
[966001,"Help Desk::Call Center","srussell","srussell","Center for International Studies","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email outage: It's the Russians",7]
[966010,"Help Desk::Call Center","nralton","nralton","Office of Development Services","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","MAC address/IP address tie change",9]
[966021,"Help Desk::Call Center","elena1","elena1","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","FW: [istweb] help with athena account",21]
[966025,"Help Desk::Call Center","klibanov","klibanov","Chemistry","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-24",0,1,"(blank)","(blank)","Email outage problems",26]
[966029,"Help Desk::Call Center","rapa","rapa","Aeronautics and Astronautics","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","VPN from Ubuntu",24]
[966034,"Help Desk::Call Center","douzzer","douzzer","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Backup Robotic Library Tapes",9]
[966038,"Help Desk::Call Center","florianscheuer@gmx.de","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","mit webmail",24]
[966040,"Help Desk::Call Center","boiko","boiko","Program in Writing & Humanistic Studies","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Post Office Server Down",7]
[966050,"Help Desk::Call Center","nbagheri","nbagheri","Department of Biological Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","exchange account information",18]
[966055,"Help Desk::Call Center","tcgauvin","tcgauvin","Urban Studies and Planning","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email outage",8]
[966056,"Help Desk::Presales","nashford","nashford","School of Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"2009-07-23",0,"Client seeks buying advice for small laptop",21]
[966068,"Help Desk::Call Center","elena1","elena1","(blank)","2009-07-23","(blank)","2009-07-24","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Timeline on email fix",15]
[966069,"Help Desk::Call Center","pbernh@gmail.com","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","What happens to email sent when the server is down",19]
[966082,"Help Desk::Business Help","d_allen","d_allen","Sloan School of Management","2009-07-23","(blank)","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","2009-07-23","(blank)","ZHR_Vacation Tracking",17]
[966086,"Help Desk::Business Help","benjpjones@googlemail.com","N/A","(blank)","2009-07-23","(blank)","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","2009-07-23","(blank)","problem inputting tax witholding info on money matters site",20]
[966088,"Help Desk::Athena","maguocha@mit.edu","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","(blank)","(blank)","(blank)",0,"(blank)","(blank)","installing Athena via PXE",3]
[966124,"Help Desk::Call Center","rlogcher","rlogcher","Civil and Environmental Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Post Office Server Down",7]
[966127,"Help Desk::Accounts","pglidden","pglidden","Civil and Environmental Engineering","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Course 1 visiting student",6]
[966132,"Help Desk::Call Center","vigeland","vigeland","Physics","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","downloading Windows for bootcamp",11]
[966141,"Help Desk::Call Center","sjlevine","sjlevine","Electrical Eng & Computer Sci","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Question about MITPAY and Po servers",7]
[966146,"Help Desk::Call Center","obriene","obriene","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Interest in Latitude 6400",7]
[966157,"Help Desk::Call Center","dmp","dmp","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","any access to email?",8]
[966160,"Help Desk::Call Center","agerman","agerman","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","laptop purchase through MIT",11]
[966167,"Help Desk::Accounts","cljames","cljames","Physics","2009-07-23","2009-07-23","2009-07-23","2009-07-23","(blank)","2009-07-23","(blank)",0,"(blank)","(blank)","please set up a Moira",5]
[966172,"Help Desk::Call Center","younglee","younglee","Physics","2009-07-23","(blank)","2009-07-27","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Splitting Mail - redirection because of downed pobox",10]
[966173,"Help Desk::Call Center","irinas","irinas","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email Outage - eta?",8]
[966181,"Help Desk::Call Center","alvarso","alvarso","Aeronautics and Astronautics","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-23","2009-07-23",0,1,"2009-07-23",1,"New website: font way too small!",14]
[966194,"Help Desk::Call Center","teva","teva","Laboratory for Nuclear Science","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","PO10",9]
[966226,"Help Desk::Accounts","behnamz","behnamz","(blank)","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",1,1,"(blank)","(blank)","MIT ID Number",12]
[966232,"Help Desk::Call Center","rachel","rachel","Nuclear Science and Engineering","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",1,1,"(blank)","(blank)","64-bit Vista",8]
[966233,"Help Desk::Service Center","appemc002@emc-info.com","N/A","(blank)","2009-07-23","2009-07-24","2009-07-24","2009-07-24","(blank)","2009-07-24","(blank)",1,"(blank)","(blank)","Take a Tour of the Future with EMC and VMware",5]
[966234,"Help Desk::Call Center","cnorahs","cnorahs","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Re: Thurs. July 23 email outage (email retrieval)",6]
[966241,"Help Desk::Call Center","rferrari@mit.edu","N/A","(blank)","2009-07-23","(blank)","2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,0,"(blank)","(blank)","Email problem",6]
[966249,"Help Desk::Accounts","ilya_shl@alum.mit.edu","N/A","(blank)","2009-07-23","(blank)","2009-08-03","2009-08-03","2009-07-24","2009-08-03",1,11,"(blank)","(blank)","backing up files (Broad deactivation)",16]
[966253,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-23","(blank)","2009-07-24","(blank)","2009-07-24","(blank)",1,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",11]
[966255,"Help Desk::Call Center","bylander","bylander","Research Laboratory of Electronics","2009-07-23","(blank)","2009-07-29","2009-07-29","2009-07-24","2009-07-29",1,6,"(blank)","(blank)","received out-of-office reply to old e-mail",18]
[966258,"Help Desk::Service Center","fadot@yandex.ru","N/A","(blank)","2009-07-23","2009-07-24","2009-07-24","2009-07-24","(blank)","2009-07-24","(blank)",1,"(blank)","(blank)","¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿?",5]
[966262,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",1,1,"2009-07-23",1,"TSM nodes for rigobon",9]
[966269,"Edtech::Stellar","eteng","eteng","Foreign Languages & Literature Section","2009-07-23","2009-08-04","2009-08-04","2009-07-30","2009-07-24","2009-07-30",1,7,"2009-08-04",-5,"wipe calendar clean for 21f.044",28]
[966279,"Help Desk::Accounts","rheywood","rheywood","Civil and Environmental Eng","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",1,1,"(blank)","(blank)","Wiki request for ewb from rheywood",6]
[966282,"Help Desk::Call Center","sekhark","sekhark","Department of Biological Engineering","2009-07-23","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",1,1,"(blank)","(blank)","email lost",6]
[966313,"Help Desk::Accounts","quentin","quentin","Electrical Eng & Computer Sci","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Keytab request for media1e.mit.edu",6]
[966317,"Help Desk::Call Center","nbc","nbc","Political Science","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","forwarding email through webmail",8]
[966321,"Help Desk::Business Help","chiachieh.lee@gmail.com","N/A","(blank)","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-24","2009-07-27",0,3,"2009-07-24",3,"Error when attempting to access 'Direct Deposit' link",41]
[966422,"Help Desk::Call Center","nlyons","nlyons","Chemistry","2009-07-24","(blank)","2009-07-29","2009-07-29","2009-07-24","2009-07-29",0,5,"(blank)","(blank)","Enabling Local Copy",22]
[966470,"Help Desk::Accounts","dannypark@alum.mit.edu","N/A","(blank)","2009-07-24","(blank)","2009-08-03","2009-08-03","2009-07-24","2009-08-03",0,10,"(blank)","(blank)","deactivated athena account (Broad)",12]
[966520,"Help Desk::Service Center","fexis@rambler.ru","N/A","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24","(blank)","2009-07-24","(blank)",0,"(blank)","(blank)","¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿",5]
[966523,"Help Desk::Call Center","geddins","geddins","Human Resources","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Installing certificates on IE7",21]
[966524,"Help Desk::Call Center","bsmith","bsmith","Mechanical Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","wireless icon dissappeared....",9]
[966527,"Help Desk::Accounts","cjet","cjet","Urban Studies & Planning","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Help on website actions",6]
[966528,"Help Desk::Call Center","jmlong","jmlong","Civil and Environmental Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"2009-07-24",0,"firefox 3.0.11 prompts user to select certificate several times",12]
[966562,"Help Desk::Call Center","emer","emer","Office of the VP for Institute Affairs","2009-07-24","(blank)","2009-08-06","2009-08-06","2009-07-24","2009-08-06",0,13,"(blank)","(blank)","Question:  Sent email and DRAFTS during outage",22]
[966567,"Help Desk::Call Center","wplummer","wplummer","Mechanical Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Certificates Installation and Security Check",13]
[966571,"Help Desk::Call Center","chaase","chaase","Biology","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"2009-07-24",0,"register ipod touch to email pictures",14]
[966578,"Help Desk::Call Center","harlenem","harlenem","Center for International Studies","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Adobe Acrobat Pro Permanent Rotate",7]
[966583,"Help Desk::Business Help","he9633","he9633","Lincoln Laboratory","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"2009-07-24",0,"Sapweb Personal Info",14]
[966586,"Help Desk::Call Center","kunzi","kunzi","Aeronautics and Astronautics","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Thanks!",10]
[966588,"Help Desk::Call Center","hsheldon","hsheldon","Materials Science and Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"2009-07-24",0,"editing html file created from word document",12]
[966619,"Help Desk::Call Center","akanojia","akanojia","Plasma Science and Fusion Center","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Thunderbird not Receiving Incoming Mail",11]
[966623,"Help Desk::Backup","akibel","akibel","Literature Section","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Form submission from: TSM Backup: Delete No Longer Needed Backups",9]
[966640,"Help Desk::Call Center","trangle","trangle","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"2009-07-24",0,"needs to setup direct deposite before start date",16]
[966648,"Help Desk::Service Center","padour","padour","Physics","2009-07-24","(blank)","2009-07-29","(blank)","2009-07-24","(blank)",0,"(blank)","2009-07-24","(blank)","questions about his macbook pro",11]
[966654,"Help Desk::Call Center","weifeng","weifeng","Brain & Cognitive Sciences","2009-07-24","2009-07-24","2009-07-31","2009-07-31","2009-07-24","2009-07-31",0,7,"(blank)","(blank)","wanting to set up iPhone with IMAP email at MIT",23]
[966681,"Help Desk::Accounts","mwalter@csail.mit.edu","N/A","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","e-mail forwarding and po servers",6]
[966694,"Help Desk::Call Center","cjet","cjet","Urban Studies & Planning","2009-07-24","2009-07-24","2009-07-24","2009-07-24","(blank)","2009-07-24","(blank)",0,"(blank)","(blank)","Fwd: Dangerous Spam? - Fwd: finally :)",6]
[966700,"Help Desk::Business Help","siggia","siggia","Civil and Environmental Engineering","2009-07-24","(blank)","2009-07-29","2009-07-29","2009-07-24","2009-07-29",0,5,"2009-07-24",5,"Problem printing from SAP",35]
[966706,"Help Desk::Call Center","cshehadi","cshehadi","Naval Science","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","vmware fusion, 64-bit and 32-bit windows",10]
[966708,"Help Desk::Call Center","jamie.buckley2@gmail.com","N/A","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","personal certificates",9]
[966741,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","problems with DHCP registration - empty cache",10]
[966742,"Help Desk::Accounts","krat","krat","Engineering Systems Division","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Guest account request",15]
[966747,"Help Desk::Call Center","kpayson","kpayson","Clinical Research Center","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","question about loaner computers",8]
[966753,"Help Desk::Call Center","ejames","ejames","Anthropology Program","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Problems granting access to wiki page",11]
[966780,"Help Desk::Athena","geraldst","geraldst","Civil and Environmental Eng","2009-07-24","2009-07-24","2009-08-10","2009-08-10","2009-07-24","2009-08-10",0,17,"(blank)","(blank)","Matlab using toolboxes",18]
[966789,"Help Desk::Call Center","eliad","eliad","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Lost emails",15]
[966797,"Help Desk::Call Center","karenj","karenj","Admissions Office","2009-07-24","(blank)","2009-07-31","2009-07-31","2009-07-24","2009-07-31",0,7,"(blank)","(blank)","Fwd: Oracle Calendar Problem",13]
[966807,"Help Desk::Call Center","angelita","angelita","Materials Science and Engineering","2009-07-24","(blank)","2009-07-24","(blank)","2009-07-24","(blank)",0,"(blank)","(blank)","(blank)","cannot enter text in email - outlook 2007",17]
[966810,"Help Desk::Call Center","lgoldish","lgoldish","Office of the Provost","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Migrating to Exchange",10]
[966814,"Help Desk::Call Center","johansen","johansen","Chemistry","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","help installing certs",11]
[966819,"Help Desk::Call Center","cheryl","cheryl","Center for Real Estate","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","printer cartridges",15]
[966824,"Help Desk::Accounts","aed","aed","Sloan School of Management","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Exchange mail needs to be split for Professor Ant Bozkaya",8]
[966825,"Help Desk::Call Center","icashen","icashen","Plasma Science and Fusion Center","2009-07-24","(blank)","2009-07-31","2009-07-31","2009-07-24","2009-07-31",0,7,"(blank)","(blank)","Printer",18]
[966827,"Help Desk::Accounts","ZChen@broadinstitute.org","N/A","(blank)","2009-07-24","2009-07-24","2009-08-03","2009-08-03","2009-07-24","2009-08-03",0,10,"2009-07-24",10,"Re: help to get my MIT emails and files under my home dir at athena",28]
[966831,"Help Desk::Call Center","bro","bro","Earth, Atmospheric &  Planetary Sciences","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","questions about older hardware",7]
[966835,"Help Desk::Call Center","amandamt","amandamt","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","unsplitting her mailbox",8]
[966842,"Help Desk::Call Center","erosalia","erosalia","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Software Question- Office 2008 for Mac",9]
[966855,"Edtech::Stellar","leann","leann","Teaching & Learning Laboratory","2009-07-24","(blank)","2009-07-28","2009-07-28","2009-07-24","2009-07-28",0,4,"2009-07-24",4,"Cancellation of requested stellar sites",22]
[966884,"Help Desk::Call Center","witt","witt","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Clarification on certs",10]
[966885,"Help Desk::Athena","bonners","bonners","Educational Innovation and Technology","2009-07-24","2009-07-24","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","License Manager Error -15",13]
[966886,"Help Desk::Call Center","nanch","nanch","Information Services & Technology","2009-07-24","(blank)","2009-08-10","(blank)","2009-07-24","(blank)",0,"(blank)","(blank)","(blank)","Can't resend mail from Outlook and is using copy/paste to a new msg",50]
[966887,"Help Desk::UNIX/Linux","mi20903","mi20903","Lincoln Laboratory","2009-07-24","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",4,4,"(blank)","(blank)","RHEL 5.2 x64",9]
[966890,"Help Desk::Call Center","babu","babu","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Seems like a malware attack",11]
[966897,"Help Desk::Call Center","ftilley","ftilley","(blank)","2009-07-24","(blank)","2009-07-28","2009-07-28","2009-07-24","2009-07-27",0,4,"(blank)","(blank)","Outlook Express isn't authenticating",79]
[966901,"Help Desk::Accounts","cgraham","cgraham","Linguistics & Philosophy","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","athena coupons",18]
[966925,"Help Desk::Call Center","oye","oye","Political Science","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Auth:invalid login",7]
[966930,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: evolution doesn't start on athena",1]
[966946,"Help Desk::Accounts","hanumara","hanumara","Mechanical Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","getting ready for 2.75 (lists)",7]
[966954,"Help Desk::Call Center","boiko","boiko","Program in Writing & Humanistic Studies","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Email account hijack or spam",20]
[966962,"Help Desk::Call Center","none","N/A","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","iPhone certificate password problem",10]
[966978,"Help Desk::Call Center","ebarrett","ebarrett","Program in Writing & Humanistic Studies","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Renew certs - \"was this a phishing scam?\"",8]
[966981,"Help Desk::Call Center","bevin","bevin","Department of Biological Engineering","2009-07-24","(blank)","2009-08-07","2009-07-27","2009-07-24","2009-07-24",0,3,"(blank)","(blank)","Missing emails, client on PO10",69]
[966989,"Help Desk::Call Center","rachel","rachel","Nuclear Science and Engineering","2009-07-24","2009-07-24","2009-07-31","2009-07-31","2009-07-24","2009-07-31",0,7,"(blank)","(blank)","Can individuals or groups \"opt-out\" of Spam Quarantine?",20]
[966991,"Help Desk::Accounts","aweinber","aweinber","Office of the President","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Access for Michelle Ashitomi",11]
[967001,"Help Desk::Call Center","sparksa","sparksa","Aerospace Studies","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-24","2009-07-24",0,3,"(blank)","(blank)","Requesting a static IP address",14]
[967006,"Help Desk::Call Center","fredluo","fredluo","(blank)","2009-07-24","(blank)","2009-07-31","2009-07-29","2009-07-24","2009-07-24",0,5,"(blank)","(blank)","Offensive Email - sent to Stop it and Security",23]
[967008,"Help Desk::Call Center","dbono","dbono","Materials Science and Engineering","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-24","2009-07-24",0,3,"(blank)","(blank)","Dlink driver file",23]
[967015,"Help Desk::Call Center","ferna@med.mit.edu","N/A","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Trouble using medical program",7]
[967017,"Help Desk::Call Center","emilnes","emilnes","Engineering Systems Division","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Webmail and Thunderbird - mail gone missing since yesterday",17]
[967020,"Help Desk::Call Center","hardsog","hardsog","Chemical Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Directed client to VPN software page",10]
[967025,"Help Desk::Call Center","lauerman","lauerman","(blank)","2009-07-24","(blank)","2009-08-06","2009-08-06","2009-07-24","2009-08-06",0,13,"(blank)","(blank)","trouble with personal certificate",18]
[967030,"Help Desk::Accounts","hanumara","hanumara","Mechanical Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Request for 2.75-2009 list from user hanumara",5]
[967031,"Help Desk::Business Help","mamato@mit.edu","N/A","(blank)","2009-07-24","(blank)","2009-08-04","2009-08-04","2009-07-24","2009-08-04",0,11,"2009-07-24",11,"Requisition stuck in Workflow",31]
[967032,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Caller wanted the phone number for the HR Office",10]
[967045,"Help Desk::Accounts","chenery","chenery","Human Resources","2009-07-24","(blank)","2009-07-28","2009-07-28","2009-07-24","2009-07-28",0,4,"(blank)","(blank)","I have been told that the auto-responder does not work with Microsoft Exchange",10]
[967053,"Help Desk::Accounts","wiln","wiln","Medical","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"2009-07-24",0,"walkin: password",8]
[967061,"Help Desk::Service Center","geraldst","geraldst","Civil and Environmental Eng","2009-07-24","2009-07-24","2009-08-07","(blank)","2009-07-24","(blank)",0,"(blank)","(blank)","(blank)","vertical lines on display of lenovo/ibm r52",19]
[967073,"Edtech::Stellar","aed","aed","Sloan School of Management","2009-07-24","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",3,"2009-07-24",3,"Note associated with Site Created for 15.401ab",8]
[967086,"Edtech::Stellar","aed","aed","Sloan School of Management","2009-07-24","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",3,"2009-07-24",3,"Note associated with Site Created for 15.401ef",8]
[967088,"Help Desk::Call Center","jmreilly","jmreilly","Environment, Health & Safety Office","2009-07-24","2009-07-24","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Configuring Blackberry for IMAP",16]
[967094,"Help Desk::Accounts","ismith","ismith","Electrical Eng & Computer Sci","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-24","2009-07-27",0,3,"(blank)","(blank)","Root principal",18]
[967098,"Help Desk::Athena","grfilcht","grfilcht","(blank)","2009-07-24","2009-07-27","2009-08-07","2009-08-07","2009-07-24","2009-08-07",0,14,"2009-07-24",14,"Evolution Problem",34]
[967112,"Help Desk::Call Center","trobins","trobins","Office of the President","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Assistance cancelling documents from print queue",10]
[967113,"Help Desk::Call Center","nadya","nadya","(blank)","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","FTP with SecureFX",11]
[967115,"Help Desk::Service Center","mirnas@mit.edu","N/A","(blank)","2009-07-24","2009-07-28","2009-07-29","2009-07-28","2009-07-24","2009-07-28",0,4,"2009-07-24",4,"strange behavior on laptop",73]
[967118,"Help Desk::Backup","ddujmic","ddujmic","Laboratory for Nuclear Science","2009-07-24","(blank)","2009-08-10","(blank)","2009-07-28","(blank)",4,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",48]
[967121,"Help Desk::Call Center","gjeong","gjeong","Center for Global Change Science","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Certificates Installation and Security Check",12]
[967123,"Help Desk::Accounts","lsweeney","lsweeney","Libraries","2009-07-24","(blank)","2009-07-29","2009-07-29","2009-07-24","2009-07-24",0,5,"(blank)","(blank)","Guest account request",11]
[967138,"Help Desk::Backup","mreagan","mreagan","MIT Card Office","2009-07-24","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",5,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",14]
[967147,"Help Desk::Call Center","yuko@media.mit.edu","N/A","(blank)","2009-07-24","(blank)","2009-08-04","2009-08-04","2009-07-24","2009-07-24",0,11,"(blank)","(blank)","Expired Certs",14]
[967148,"Help Desk::Call Center","bbrown","bbrown","Division of Comparative Medicine","2009-07-24","(blank)","2009-07-29","2009-07-29","2009-07-24","2009-07-24",0,5,"(blank)","(blank)","Emailing large image files",30]
[967152,"Help Desk::Call Center","nduquec","nduquec","Mechanical Engineering","2009-07-24","(blank)","2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,0,"(blank)","(blank)","Malware infection",13]
[967158,"Help Desk::Accounts","anupam.c.chatterjee@gmail.com","N/A","(blank)","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-24","2009-07-27",0,3,"(blank)","(blank)","PIN Request from Incoming(Exchange) MBA Sloan Student",10]
[967160,"Help Desk::Call Center","galileo","galileo","Nuclear Engineering","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",3,3,"(blank)","(blank)","VPN with Windows XP, 64-bit",12]
[967174,"Help Desk::Accounts","bengel","bengel","Whitaker College of Health Sci & Tech","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",3,3,"(blank)","(blank)","Guest account request",5]
[967184,"Help Desk::Call Center","jyh","jyh","Electrical Eng & Computer Sci","2009-07-24","(blank)","2009-08-03","(blank)","2009-07-27","(blank)",3,"(blank)","(blank)","(blank)","Network Registration",15]
[967190,"Help Desk::Call Center","marcospiccini1@gmail.com","N/A","(blank)","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",3,3,"(blank)","(blank)","Installing Portuguese Spelling Check",16]
[967196,"Help Desk::Accounts","sbachar","sbachar","Biological Engineering","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",3,3,"(blank)","(blank)","Request for citizen-water list from user sbachar",5]
[967197,"Help Desk::Accounts","sbachar","sbachar","Biological Engineering","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",3,3,"(blank)","(blank)","Request for gcwi list from user sbachar",5]
[967199,"Help Desk::Accounts","jefferh","jefferh","(blank)","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",3,3,"(blank)","(blank)","Email forwarding",5]
[967213,"Help Desk::Call Center","cdunlop@umflint.edu","N/A","(blank)","2009-07-24","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-29",3,6,"(blank)","(blank)","Web Page Update?",26]
[967223,"Help Desk::Business Help","jryoung","jryoung","(blank)","2009-07-24","(blank)","2009-07-31","2009-07-31","2009-07-27","2009-07-31",3,7,"2009-07-27",4,"problem on money matters page",22]
[967224,"Help Desk::Accounts","jeffzira","jeffzira","(blank)","2009-07-24","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",3,3,"(blank)","(blank)","mail forwarding",5]
[967226,"Help Desk::Athena","mc_serra","mc_serra","Mechanical Engineering","2009-07-24","2009-07-27","2009-08-05","2009-08-05","2009-07-27","2009-08-05",3,12,"2009-07-27",9,"SSL doesn't work on Athena for me",13]
[967245,"Help Desk::Call Center","hskup","hskup","(blank)","2009-07-25","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-27",2,3,"(blank)","(blank)","Software Offer",16]
[967251,"Help Desk::Accounts","liuliang","liuliang","Urban Studies & Planning","2009-07-25","(blank)","2009-07-31","2009-07-31","2009-07-27","2009-07-30",2,6,"(blank)","(blank)","Request for ydygroup list from user liuliang",15]
[967329,"Help Desk::Accounts","jorloff","jorloff","Experimental Study Group","2009-07-25","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",2,2,"(blank)","(blank)","Quota Increase",6]
[967364,"Help Desk::Accounts","awol","awol","Architecture","2009-07-25","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",2,2,"(blank)","(blank)","Quota space increase?",6]
[967371,"Help Desk::Accounts","price","price","Electrical Eng & Computer Sci","2009-07-25","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",2,2,"(blank)","(blank)","mail quota",10]
[967393,"Help Desk::Accounts","kmhess","kmhess","Dean for Student Life","2009-07-25","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",2,2,"(blank)","(blank)","Request for mccormick2013 list from user kmhess",5]
[967397,"Help Desk::Call Center","cahursh@comcast.net","N/A","(blank)","2009-07-25","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",2,2,"(blank)","(blank)","Firefox and Certificates",11]
[967480,"Help Desk::Accounts","emesh@telkom.net","N/A","(blank)","2009-07-26","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",1,1,"2009-07-27",0,"MIT ID (not student)",8]
[967494,"Help Desk::Call Center","molly.b.miranda@gmail.com","N/A","(blank)","2009-07-26","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",1,"2009-07-27",0,"microsoft exchange with Outlook problem",6]
[967537,"Help Desk::Call Center","harr","harr","Electrical Eng & Computer Sci","2009-07-26","(blank)","2009-08-03","2009-08-03","2009-07-27","2009-08-03",1,8,"(blank)","(blank)","Spam in Arabic",10]
[967549,"Help Desk::Call Center","chlepore","chlepore","Civil and Environmental Engineering","2009-07-26","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",1,1,"(blank)","(blank)","email is not working again",9]
[967580,"Help Desk::Call Center","samhb","samhb","(blank)","2009-07-26","(blank)","2009-08-03","2009-08-03","2009-07-27","2009-08-03",1,8,"(blank)","(blank)","Exchange mail for MIT webmail",10]
[967618,"Help Desk::Call Center","teknick","teknick","(blank)","2009-07-26","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",1,1,"(blank)","(blank)","Personal Certificate error; computer won't let me get a certificate.",16]
[967623,"Help Desk::Call Center","ccc@MIT.EDU","N/A","(blank)","2009-07-26","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-28",1,2,"(blank)","(blank)","Unable to access e-mail via web, also; 3down indicates no problem.",19]
[967635,"Help Desk::Call Center","aa20365@MIT.EDU","N/A","(blank)","2009-07-26","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",1,1,"(blank)","(blank)","Email outage",11]
[967647,"Help Desk::Accounts","phirschsohn@uwc.ac.za","N/A","(blank)","2009-07-26","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",1,1,"(blank)","(blank)","Unable to create id on Athena",11]
[967657,"Help Desk::Call Center","srock","srock","(blank)","2009-07-26","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",1,1,"(blank)","(blank)","New student: flooded with spam quaratine emails",12]
[967713,"Help Desk::Call Center","aschoar","aschoar","Sloan School of Management","2009-07-27","(blank)","2009-08-06","2009-07-28","2009-07-27","2009-07-27",0,1,"(blank)","(blank)","Questions about the PO10 outage",18]
[967778,"Help Desk::Call Center","danish","danish","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","my email is not working. it says my inbox is empty, which is obviously incorrect.",14]
[967829,"Help Desk::Call Center","fraenkel@MIT.EDU","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","lost messages",11]
[967830,"Help Desk::Call Center","yeyao","yeyao","Biology","2009-07-27","(blank)","2009-08-04","2009-08-04","2009-07-27","2009-08-04",0,8,"(blank)","(blank)","Problem installing VPN",31]
[967831,"Help Desk::Call Center","markartz","markartz","Civil and Environmental Eng","2009-07-27","(blank)","2009-08-11","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","(blank)","Unable to establish secure connection to web.mit.edu",31]
[967838,"Help Desk::Call Center","agoessli","agoessli","Electrical Eng & Computer Sci","2009-07-27","(blank)","2009-08-04","(blank)","2009-07-28","(blank)",1,"(blank)","(blank)","(blank)","VirusScan prevents Mac from sleeping",18]
[967881,"Help Desk::Accounts","gjsupran","gjsupran","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"gjsupran forward mail request",11]
[967892,"Help Desk::Call Center","jswaugh","jswaugh","Chemistry","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","ping not recognized",9]
[967909,"Help Desk::Accounts","ghennecke@rics.bwh.harvard.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","FW: ra_ls NRSA F Series Fellowship Applications",17]
[967910,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",11]
[967915,"Help Desk::Accounts","callcenter@wi.mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","MIT Guest Account Request for Laurel Bonds",5]
[967923,"Help Desk::Accounts","krat","krat","Engineering Systems Division","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","\"CBI\" Athena List",22]
[967951,"Help Desk::Call Center","tdagi","tdagi","Harvard/MIT Division of HST","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Kerberos ID/PW",7]
[967960,"Help Desk::Business Help","abeerc","abeerc","Institute for Soldier Nanotechnologies","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"Certificates for time sheet entry",8]
[967965,"Help Desk::Call Center","ramih","ramih","Lab for Information & Decision Systems","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Question about junk emails",8]
[967978,"Help Desk::Service Center","nashford","nashford","School of Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"Conversion from Eudora to Outlook gone bad",17]
[968023,"Help Desk::Call Center","amorellimit@gmail.com","N/A","(blank)","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-28",0,1,"(blank)","(blank)","IMAP Problem",18]
[968025,"Help Desk::Service Center","jdevito","jdevito","DUE Desktop Support","2009-07-27","(blank)","2009-08-11","2009-08-11","2009-07-28","2009-08-11",1,15,"(blank)","(blank)","Apple pickup request - Constant Kernel Panic",60]
[968045,"Help Desk::Call Center","oajayi","oajayi","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","unable to receive emails using owa.mit.edu",11]
[968052,"Help Desk::Call Center","ccladd","ccladd","Civil and Environmental Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Updating certificates",12]
[968058,"Help Desk::Call Center","jward","jward","Information Services & Technology","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Cannot create tickets in RT",10]
[968061,"Help Desk::Call Center","puib","puib","Medical","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Cannot access sapweb",10]
[968073,"Help Desk::Call Center","melliff","melliff","Earth, Atmospheric &  Planetary Sciences","2009-07-27","(blank)","2009-08-03","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","(blank)","Fwd: Contact information for John Willard",25]
[968079,"Help Desk::Accounts","kcameron","kcameron","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Request for mitsat-utah list from user kcameron",5]
[968080,"Help Desk::Service Center","kempc","kempc","Civil and Environmental Engineering","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-27","2009-07-29",0,2,"2009-07-27",2,"Broken Keyboard",56]
[968086,"Help Desk::Call Center","latasundaram@yahoo.com","N/A","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Can't get to WAIVER FOR MIT STUDENT EXTENDED INSURANCE PLAN",17]
[968102,"Help Desk::Call Center","desimone","desimone","Dept Administrators & Lab Directors","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Outlook can't see all email",18]
[968107,"Help Desk::Call Center","alan_s","alan_s","Materials Science and Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Webmail says \"unable to retrieve quota\" PO10",23]
[968124,"Help Desk::Business Help","myoung","myoung","Media Laboratory","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-27","2009-07-29",0,2,"2009-07-27",2,"data warehouse access, SQLNet not successfully loaded",50]
[968153,"Help Desk::Business Help","cmbourg","cmbourg","Research Laboratory of Electronics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"Unable to submit a JV.",27]
[968159,"Help Desk::Call Center","mbcutler","mbcutler","Civil and Environmental Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Renewing Certificates",9]
[968163,"Help Desk::Trends","fbaars","fbaars","Information Services & Technology","2009-07-27","(blank)","2009-07-28","(blank)","(blank)","(blank)","(blank)","(blank)","2009-07-27","(blank)","Parent ticket for PO10 intermittent email outage",6]
[968164,"Help Desk::Accounts","callcenter@wi.mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","MIT Guest Account Request for Christopher Pacheco",5]
[968173,"Help Desk::Service Center","N/A","N/A","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","(blank)",3]
[968174,"Help Desk::Call Center","siggia","siggia","Civil and Environmental Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Building 1 Network Issues: 1-240",13]
[968176,"Help Desk::Call Center","dcohen","dcohen","Sloan School of Management","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Firefox issue.",10]
[968186,"Help Desk::Call Center","lwoodbur","lwoodbur","Economics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Forgotten Kerberos Password causes Sapweb Education and Practice Error",8]
[968198,"Help Desk::Call Center","kwonhk","kwonhk","Chemistry","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","MAC address registration",8]
[968199,"Help Desk::Accounts","awhit","awhit","Comparative Media Studies","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Request for cms-communicators list from user awhit",5]
[968204,"Help Desk::Call Center","jeremyy","jeremyy","Brain & Cognitive Sciences","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"(blank)","(blank)","G5 iMac won't start up",8]
[968208,"Help Desk::Call Center","ja19248@mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-28",0,1,"(blank)","(blank)","No email to odadalt@mit.edu since last Friday, approx noon.",23]
[968216,"Help Desk::Call Center","connelly","connelly","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","My emial says I  do not have any messages...as of lst friday I had about 88 messages iat this address",8]
[968222,"Help Desk::Service Center","djenicek","djenicek","Electrical Eng & Computer Sci","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","FN +F7",15]
[968225,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",13]
[968227,"Help Desk::Call Center","swinig","swinig","Information Services & Technology","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Configuring printer: nice",10]
[968246,"Help Desk::Call Center","mailuo","mailuo","(blank)","2009-07-27","(blank)","2009-08-06","2009-08-06","2009-07-27","2009-08-06",0,10,"(blank)","(blank)","Certificate Problems (Don't know exactly what it is...)",24]
[968247,"Help Desk::Call Center","ghavidel","ghavidel","School of Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","network outage in Bldg 1",15]
[968253,"Help Desk::Call Center","afdoland","afdoland","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","no network connectivity in building 1",7]
[968254,"Help Desk::Accounts","debra","debra","Office of the Provost","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","New mailman list request",6]
[968258,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-30",0,3,"(blank)","(blank)","Third repair for a D630 with an overheat issue",56]
[968266,"Help Desk::Call Center","jsabio","jsabio","MIT Energy Initiative","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Need to edit PDF form. Does IT&T distribute Adobe Designer?",28]
[968270,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-30",0,3,"(blank)","(blank)","Keyboard Issue on D630",54]
[968278,"Help Desk::Call Center","mpwalsh","mpwalsh","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Question about the hardware recommendations on our site (DELL)",15]
[968279,"Help Desk::Call Center","eslau","eslau","Nuclear Reactor Laboratory","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-27",0,1,"(blank)","(blank)","Unable to remove email from inbox",33]
[968282,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-27","(blank)","2009-08-03","2009-08-03","2009-07-27","2009-08-03",0,7,"(blank)","(blank)","D630C with a systemboard failure",75]
[968287,"Help Desk::Call Center","boiko","boiko","Program in Writing & Humanistic Studies","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Virusscan is out of date",10]
[968291,"Help Desk::Call Center","gaoude","gaoude","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","student matlab renewal questions",15]
[968294,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",13]
[968297,"Help Desk::Call Center","jwebst","jwebst","McGovern Institute for Brain Research","2009-07-27","2009-07-29","2009-07-30","2009-07-30","2009-07-27","2009-07-29",0,3,"(blank)","(blank)","Wireless not working in 46-1158",28]
[968312,"Help Desk::Athena","rogerke","rogerke","Economics","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","trouble printing to thesis printer",16]
[968318,"Help Desk::Athena","gaoude","gaoude","Aeronautics and Astronautics","2009-07-27","2009-07-27","2009-07-31","(blank)","2009-07-27","(blank)",0,"(blank)","2009-07-27","(blank)","student matlab license renewal issue",26]
[968320,"Help Desk::Service Center","leonidus","leonidus","Mathematics","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-27","2009-07-28",0,2,"2009-07-27",2,"Lenovo type 4061-32U",45]
[968326,"Help Desk::Accounts","bbray","bbray","MIT Sea Grant College Program","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-27",0,3,"(blank)","(blank)","list of administrators for seagrant list",24]
[968329,"Help Desk::Accounts","mikelai","mikelai","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"phone: what's my username?",8]
[968330,"Help Desk::Accounts","barrasso","barrasso","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"deactivate account cgoudey",13]
[968331,"Help Desk::Call Center","avrublev","avrublev","Physics","2009-07-27","(blank)","2009-08-06","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","(blank)","Unable to retrieve quota",33]
[968332,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: verifying Lincoln ID number",1]
[968339,"Help Desk::Accounts","jstein","jstein","Human Resources","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"error message in setting up mailing list",11]
[968340,"Help Desk::Call Center","selbywc","selbywc","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","new incoming grad student on Exchange wanting AppleMail",19]
[968343,"Help Desk::Call Center","ahnmj","ahnmj","(blank)","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-30",0,3,"(blank)","(blank)","MIT WEBMail Still Unstable",27]
[968374,"Help Desk::Backup","mariam","mariam","School of Engineering","2009-07-27","2009-07-27","2009-07-28","2009-07-28","2009-07-27","2009-07-28",0,1,"2009-07-27",1,"TSM account charge changes",23]
[968380,"Help Desk::Call Center","ditr@MIT.EDU","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Dead battery",9]
[968385,"Help Desk::Call Center","carlbogle@unknown.com","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Presales questions",8]
[968386,"Help Desk::Call Center","binlu","binlu","Electrical Eng & Computer Sci","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"(blank)","(blank)","po 10 .mit.edu - Microsoft outlook",16]
[968388,"Help Desk::Accounts","elder","elder","DAPER Administration","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","New accounts - fitness",6]
[968406,"Help Desk::Call Center","jalper","jalper","Mechanical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Problem using ecat",7]
[968422,"Help Desk::Call Center","jtillu","jtillu","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Exchange on Applemail",11]
[968430,"Help Desk::Call Center","iwasa","iwasa","Francis Bitter Magnet Laboratory","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Trouble getting certificate",7]
[968448,"Help Desk::Call Center","myoung","myoung","Media Laboratory","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","IXOS or  livelink",15]
[968464,"Help Desk::Call Center","cebeci","cebeci","Materials Science and Engineering","2009-07-27","(blank)","2009-07-30","(blank)","2009-07-28","(blank)",1,"(blank)","(blank)","(blank)","Outlook 2007 problem",24]
[968466,"Help Desk::Accounts","nparkins","nparkins","Chemistry","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","MIT ID's",6]
[968480,"Help Desk::Call Center","mas","mas","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Not getting emails from webmail with attachments",16]
[968482,"Help Desk::Business Help","kafka","kafka","Industrial Performance Center","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"time sheet entry",13]
[968485,"Help Desk::Accounts","nsouza","nsouza","Mechanical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Request for backdoor-polo list from user nsouza",5]
[968486,"Help Desk::Call Center","rodi","rodi","Earth, Atmospheric &  Planetary Sciences","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Trouble getting new cert",11]
[968487,"Help Desk::Service Center","srusso","srusso","(blank)","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-27","2009-07-29",0,2,"2009-07-27",2,"Macbook stays at loading screen",50]
[968495,"Help Desk::Call Center","hrose","hrose","Office of Development Services","2009-07-27","2009-07-27","2009-07-30","2009-07-28","2009-07-27","2009-07-28",0,1,"(blank)","(blank)","user with corrupted INBOX, po10.mit.edu",44]
[968504,"Help Desk::Call Center","cathi","cathi","Office of the VP for Institute Affairs","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-27",0,3,"2009-07-27",3,"Problem downloading FIlemaker 10",24]
[968508,"Help Desk::Call Center","elp","elp","Office of the Provost","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Power management in win xp",10]
[968513,"Help Desk::Call Center","eliad","eliad","(blank)","2009-07-27","(blank)","2009-08-04","2009-08-04","2009-07-29","2009-08-04",2,8,"(blank)","(blank)","Trying to delete an email folder",11]
[968514,"Help Desk::Call Center","ginad","ginad","MIT Press","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","MIT ID number for JLPICCO",7]
[968515,"Help Desk::Service Center","dgreaves","dgreaves","Office of Insurance","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-29",0,3,"(blank)","(blank)","Dell  755 failed HD",55]
[968527,"Help Desk::Call Center","tnewton","tnewton","Nuclear Reactor Laboratory","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","certificate failed",14]
[968539,"Help Desk::Call Center","philts","philts","Prog in Science, Technology, & Society","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","need help to get certificates",11]
[968548,"Help Desk::Call Center","dimitrib","dimitrib","Electrical Engineering-Computer Science","2009-07-27","(blank)","2009-08-03","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","(blank)","Certificate",13]
[968557,"Help Desk::Call Center","crcox","crcox","Chemistry","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Changing shipping address on SAPweb purchase",8]
[968560,"Help Desk::Service Center","khkim","khkim","Prog in Media Arts Sciences","2009-07-27","(blank)","2009-08-07","2009-08-07","2009-07-27","2009-08-04",0,11,"2009-07-27",11,"Possible HD failure in Macbook",80]
[968571,"Help Desk::Call Center","rileyh","rileyh","Human Resources","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",3,3,"(blank)","(blank)","Holidays for Outlook Exchange calendar?",8]
[968576,"Help Desk::Accounts","grinich","grinich","Electrical Eng & Computer Sci","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Request locker and list",7]
[968579,"Help Desk::Service Center","maynew","maynew","Program in Writing & Humanistic Studies","2009-07-27","(blank)","2009-08-10","2009-08-10","2009-07-27","2009-07-27",0,14,"2009-08-10",0,"Need help to get MIT CA and personal certificate.",27]
[968583,"Help Desk::Athena","bfellman","bfellman","Mechanical Engineering","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","sanda printer paper jams",11]
[968586,"Help Desk::Call Center","markep","markep","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Unable to log into Techtime",10]
[968588,"Help Desk::Accounts","mculpepp","mculpepp","Mechanical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","2.72  course lockers - please make publically available, available via the web...",6]
[968592,"Help Desk::Call Center","pbwalsh","pbwalsh","Earth, Atmospheric &  Planetary Sciences","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Webmail Deletion",7]
[968593,"Help Desk::Call Center","eharris","eharris","Music and Theater Arts Section","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","create zip archive for mailing",12]
[968601,"Help Desk::Call Center","sbromber","sbromber","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Certificates Installation Problem",12]
[968612,"Help Desk::Call Center","sphal@broad.mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Multiple problems restoring data with TSM",12]
[968642,"Help Desk::Call Center","gallant","gallant","Aeronautics and Astronautics","2009-07-27","(blank)","2009-08-03","2009-08-03","2009-07-27","2009-08-03",0,7,"(blank)","(blank)","certificate not signed by a trusted authority",19]
[968646,"Help Desk::Call Center","smcarpen","smcarpen","Sloan School of Management","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","MediaLab and DirectRT",11]
[968647,"Help Desk::Backup","glt","glt","Media Laboratory","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",2,2,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[968651,"Help Desk::Business Help","aoelker","aoelker","Chemical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"Unable to purchasing a computer using ecat.",8]
[968652,"Help Desk::Business Help","jchoward@MIT.EDU","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"Thanks!! Can I reward your awesomeness with more work?!",11]
[968668,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Buy a PC.",6]
[968669,"Help Desk::Call Center","jonesb","jonesb","Lab for Information & Decision Systems","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Sponsoring an account",8]
[968679,"Help Desk::Backup","esdeb","esdeb","Office of the President","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",2,2,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[968681,"Help Desk::Call Center","jbamb","jbamb","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Spam Quarantine gives more spam",12]
[968682,"Help Desk::Call Center","bhl","bhl","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Windows 7 Free Upgrade",9]
[968706,"Help Desk::Accounts","alkhalid@mac.com","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Fwd: SDM-MIT Email Instructions",10]
[968716,"Help Desk::Call Center","martian","martian","Environment, Health & Safety Office","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","IP address request",12]
[968718,"Help Desk::Call Center","gutowski","gutowski","Mechanical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Macintosh certificates -- repeated installation errors",19]
[968739,"Help Desk::Call Center","barrasso","barrasso","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Outlook not receiving all mail recently",11]
[968742,"Help Desk::Call Center","jdiaz","jdiaz","Music and Theater Arts","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Stolen laptop procedures",13]
[968748,"Help Desk::Call Center","dicarlo","dicarlo","Brain & Cognitive Sciences","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-27","2009-07-29",0,2,"(blank)","(blank)","Google Apps for mit.edu account problems",13]
[968749,"Help Desk::Call Center","krissy@indigodigital.com","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Full text RSS feeds",8]
[968759,"Help Desk::Service Center","kpete","kpete","Center for Real Estate Develop","2009-07-27","(blank)","2009-07-31","2009-07-31","2009-07-27","2009-07-31",0,4,"(blank)","(blank)","display on latitude d630 damaged",53]
[968760,"Help Desk::Call Center","doadams","doadams","Electrical Eng & Computer Sci","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Software License xwin32",11]
[968762,"Help Desk::Call Center","mas","mas","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Little Green Arrows in Excel",12]
[968767,"Help Desk::Accounts","njannini","njannini","Sloan School of Management","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-28",0,1,"(blank)","(blank)","Account Requested",10]
[968768,"Help Desk::Call Center","jbelbin","jbelbin","Chemical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","IE8 eCAT XSS Filter",17]
[968771,"Help Desk::Accounts","mike1","N/A","(blank)","2009-07-27","(blank)","2009-08-03","2009-08-03","2009-07-27","2009-08-03",0,7,"2009-07-27",7,"temporary reactivate for Broad, deactivate Mon Aug. 3",12]
[968784,"Help Desk::Accounts","lub","lub","Harvard/MIT Division of HST","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Mailman password",7]
[968785,"Help Desk::Call Center","cmeehan","cmeehan","Office of the Vice President for Finance","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-28",0,1,"(blank)","(blank)","Can't install certs in IE7",26]
[968789,"Help Desk::Accounts","loess@MIT.EDU","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","(blank)","(blank)","(blank)",0,"(blank)","(blank)","Walkins: password change",1]
[968792,"Help Desk::Call Center","tripish","tripish","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Vista 64-bit VPN",10]
[968795,"Help Desk::Business Help","zge","zge","Division of Comparative Medicine","2009-07-27","(blank)","2009-07-27","(blank)","2009-07-27","(blank)",0,"(blank)","2009-07-27","(blank)","An error message when accessing to the vacation tracker",9]
[968796,"Help Desk::Service Center","clay","clay","Human Resources","2009-07-27","(blank)","2009-08-07","2009-08-07","2009-07-27","2009-08-07",0,11,"(blank)","(blank)","Dell optiplex 745 amber light, loud PSU",85]
[968798,"Help Desk::Service Center","brandyb","brandyb","Brain & Cognitive Sciences","2009-07-27","(blank)","2009-08-04","2009-08-04","2009-07-29","2009-08-04",2,8,"2009-07-27",8,"Apple iMac under AdminIT program support requires hardware service",62]
[968804,"Help Desk::Call Center","goodingm","goodingm","DAPER Intercollegiate Sports","2009-07-27","2009-07-28","2009-07-29","2009-07-28","2009-07-27","2009-07-28",0,1,"(blank)","(blank)","Webmail spell check not working",15]
[968805,"Help Desk::Call Center","pfavreau","pfavreau","Sloan School of Management","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Chagned kerberos password",10]
[968807,"Help Desk::Call Center","lkampf","lkampf","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Renewing certificates on Safari",11]
[968810,"Help Desk::Call Center","bjornson","bjornson","Biology","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-27","2009-07-28",0,1,"(blank)","(blank)","Reporting intermittent PO10 email problems",18]
[968816,"Help Desk::Call Center","eunseon","eunseon","Materials Science and Eng","2009-07-27","(blank)","2009-08-06","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","(blank)","PO10 Errors again.",21]
[968818,"Help Desk::Business Help","tiffanyg","tiffanyg","Chemical Engineering","2009-07-27","(blank)","2009-08-10","2009-08-10","2009-07-27","2009-08-10",0,14,"2009-07-27",14,"Vistor parking request",17]
[968822,"Help Desk::Call Center","lensman","lensman","Center for Transportation & Logistics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","burning the Leopard installer to DVD",11]
[968826,"Help Desk::Service Center","anrp","anrp","Mechanical Engineering","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-27","2009-07-29",0,2,"(blank)","(blank)","Damaged ethernet port and display",44]
[968830,"Help Desk::Business Help","ruadh","ruadh","Information Services & Technology","2009-07-27","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",0,"2009-07-27",0,"IGNORE - test case for rt data warehouse queries",10]
[968831,"Help Desk::Service Center","jlkay","jlkay","Urban Studies & Planning","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"2009-07-27",0,"needed help downloading course materials",12]
[968836,"Help Desk::Athena","dsk","dsk","Urban Studies & Planning","2009-07-27","2009-07-27","2009-07-29","2009-07-29","2009-07-27","2009-07-27",0,2,"2009-07-27",2,"problems with COCYTUS.MIT.EDU?",20]
[968839,"Help Desk::Service Center","martinag","martinag","(blank)","2009-07-27","(blank)","2009-08-11","2009-08-11","2009-07-27","2009-08-11",0,15,"2009-07-27",15,"System crashes",17]
[968840,"Help Desk::Call Center","fangfei","fangfei","Physics","2009-07-27","(blank)","2009-08-05","2009-08-05","2009-07-28","2009-08-05",1,9,"(blank)","(blank)","Can't delete messages, missing messages",16]
[968841,"Help Desk::Call Center","rjfisher","rjfisher","Chemical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Trouble getting new certs",12]
[968848,"Help Desk::Call Center","bpolat","bpolat","Chemical Engineering","2009-07-27","2009-07-27","2009-07-30","2009-07-30","2009-07-27","2009-07-27",0,3,"(blank)","(blank)","po10 problems persist",42]
[968849,"Help Desk::Call Center","chenmin","chenmin","Earth, Atmospheric &  Planetary Sciences","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Helped client install certificate on Vista/I.E. machine",10]
[968850,"Help Desk::Accounts","pmccabe@wi.mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"2009-07-27",1,"Need personal certificate",15]
[968851,"Help Desk::Call Center","sbjones","sbjones","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Installing MIT CA",11]
[968854,"Help Desk::Call Center","mpwalsh","mpwalsh","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Question about a required field in ECAT Dell purchase",10]
[968855,"Help Desk::Call Center","esavage","esavage","Center for Technology, Policy & Ind Dev","2009-07-27","(blank)","2009-08-04","(blank)","2009-07-28","(blank)",1,"(blank)","(blank)","(blank)","Eudora Email - lost from Inbox",82]
[968863,"Help Desk::Call Center","blairk","blairk","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","TSM - TCP/IP requested on configuration",13]
[968864,"Edtech::Stellar","mura","mura","Educational Innovation and Technology","2009-07-27","(blank)","2009-08-04","2009-08-04","2009-07-28","2009-08-04",1,8,"(blank)","(blank)","Opinio Survey Questions",7]
[968871,"Help Desk::Call Center","eleonore@mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Referred client to OWA rather than Webmail website",10]
[968873,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",13]
[968876,"Help Desk::Call Center","glwilson","glwilson","Electrical Engineering-Computer Science","2009-07-27","(blank)","2009-08-07","2009-08-07","2009-07-27","2009-07-27",0,11,"(blank)","(blank)","Move address book from Eudora to Outlook",24]
[968879,"Help Desk::Accounts","sandals","sandals","(blank)","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-27","2009-07-30",0,3,"(blank)","(blank)","[Mailman] Removal from Mailing Lists",10]
[968880,"Help Desk::Call Center","sluka","sluka","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Experiencing TSM Java known issue",14]
[968882,"Help Desk::Call Center","itayler","itayler","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Forgotten password",7]
[968885,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",13]
[968889,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",13]
[968892,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",13]
[968895,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-07-29","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",13]
[968903,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-27","(blank)","2009-08-03","(blank)","2009-07-29","(blank)",2,"(blank)","(blank)","(blank)","DELETE node CLEAMONLAPTOP on G, 08/29/2009",20]
[968909,"Help Desk::Call Center","amritak","amritak","Chemical Engineering","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","chemdraw",13]
[968911,"Edtech::Stellar","sdl","sdl","Brain & Cognitive Sciences","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"2009-07-28",0,"please remove 2 sites",23]
[968912,"Help Desk::Call Center","mas","mas","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Excel spreadsheet reformatting recommendations",15]
[968916,"Help Desk::Call Center","djl56@alum.mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,0,"(blank)","(blank)","Spam Email from \"MIT user\"",18]
[968917,"Help Desk::Backup","emliu","emliu","Ofc of the Dean for Graduate Education","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",3,3,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[968923,"Help Desk::Backup","emliu","emliu","Ofc of the Dean for Graduate Education","2009-07-27","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",3,3,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[968925,"Help Desk::Call Center","xiejz","xiejz","Mechanical Engineering","2009-07-27","(blank)","2009-07-29","2009-07-28","2009-07-28","2009-07-28",1,1,"(blank)","(blank)","Re: Final Reminder: Secure Web Services require MIT personal certificates",18]
[968945,"Help Desk::Call Center","era","era","Earth, Atmos & Planetary Sci","2009-07-27","2009-07-27","2009-07-27","2009-07-27","(blank)","2009-07-27","(blank)",0,"(blank)","(blank)","Flaky mail",5]
[968967,"Help Desk::Athena","kresch","kresch","Management","2009-07-27","2009-07-28","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"2009-07-27",1,"Computer Resources",21]
[968979,"Help Desk::Call Center","desimone","desimone","Dept Administrators & Lab Directors","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-29",1,2,"(blank)","(blank)","Webmail says \"unable to retrieve quota\"",14]
[968990,"Help Desk::Accounts","william.lin@yale.edu","N/A","(blank)","2009-07-27","(blank)","2009-08-03","2009-08-03","2009-07-28","2009-08-03",1,7,"2009-07-28",6,"email account expired? (Broad)",12]
[969003,"Help Desk::Accounts","andywu","andywu","Economics","2009-07-27","2009-07-28","2009-07-28","2009-07-28","(blank)","2009-07-28","(blank)",1,"(blank)","(blank)","Request for lexington list from user andywu",6]
[969010,"Help Desk::Accounts","mwiklund","mwiklund","Information Services & Technology","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"(blank)","(blank)","request update to IST-TRAIN",6]
[969017,"Help Desk::Call Center","gim.hom@sloan.mit.edu","N/A","(blank)","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"(blank)","(blank)","Help! Mail messages gone!",13]
[969033,"Help Desk::Call Center","gsisto","gsisto","Aeronautics and Astronautics","2009-07-27","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",1,1,"(blank)","(blank)","Email folders empty",8]
[969053,"Help Desk::HDweb","shibs","shibs","Electrical Eng & Computer Sci","2009-07-27","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-28",1,2,"2009-07-28",1,"question about www site",14]
[969076,"Help Desk::Call Center","barbic@MIT.EDU","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","fate of my email address after leaving MIT",8]
[969077,"Help Desk::Accounts","grinich","grinich","Electrical Eng & Computer Sci","2009-07-28","(blank)","2009-07-31","2009-07-31","2009-07-28","2009-07-31",0,3,"(blank)","(blank)","startupschool locker request",10]
[969109,"Help Desk::Service Center","noreply@ptc.com","N/A","(blank)","2009-07-28","2009-07-28","2009-07-29","2009-07-28","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","Cool Offer on Mathcad 14.0 & Free Shipping",5]
[969165,"Help Desk::Call Center","bpolat","bpolat","Chemical Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"[istweb] \"UNABLE TO RETRIEVE QUOTA\"",11]
[969174,"Help Desk::Call Center","jsteven","jsteven","Information Services & Technology","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","email error - Office exchange",21]
[969184,"Help Desk::Business Help","jchute","jchute","Property Office","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","problem with Purchasing Detail table and Financial Detail table",13]
[969193,"Help Desk::Presales","dfriedri@lesley.edu","N/A","(blank)","2009-07-28","(blank)","2009-07-31","2009-07-31","2009-07-28","2009-07-28",0,3,"2009-07-28",3,"Edubuntu on Laptops",23]
[969194,"Help Desk::Call Center","jaowens","jaowens","Office of Sponsored Programs","2009-07-28","(blank)","2009-07-29","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Problem logging into Exchange via Outlook",25]
[969195,"Help Desk::Call Center","eppling","eppling","Laboratory for Nuclear Science","2009-07-28","2009-07-28","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","kerberos password",11]
[969196,"Help Desk::Call Center","gretch51","gretch51","Information Services & Technology","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","E19-7th floor",8]
[969199,"Help Desk::Call Center","boehmk","boehmk","Mechanical Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","client called with problem downloading from software site",11]
[969200,"Help Desk::Accounts","elder","elder","DAPER Administration","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","New account - McCauley",5]
[969206,"Help Desk::Backup","birk","birk","Consortium on Financing Higher Education","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",2,2,"(blank)","(blank)","Form submission from: TSM Backup: Add or Remove A Node On a Department Report",11]
[969214,"Help Desk::UNIX/Linux","bbueno","bbueno","Architecture","2009-07-28","(blank)","2009-07-31","(blank)","2009-07-28","(blank)",0,"(blank)","2009-07-28","(blank)","Linux",18]
[969218,"Help Desk::Accounts","kafka","kafka","Industrial Performance Center","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","would like to add an \"administrator\" to energyinnovation",12]
[969220,"Help Desk::Call Center","jscanlon","jscanlon","Information Services & Technology","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Outlook Web Access problem",7]
[969225,"Help Desk::Accounts","rhasselt","rhasselt","Office of the Provost","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Guest account request",6]
[969242,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[969268,"Help Desk::Call Center","jeff2012","jeff2012","Mathematics","2009-07-28","2009-07-28","2009-07-28","2009-07-28","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","[Parent Ticket] Exchange Server Issues",6]
[969277,"Help Desk::Call Center","lmeinke","lmeinke","Earth, Atmospheric &  Planetary Sciences","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"import mail from old mac to new one",16]
[969294,"Help Desk::Accounts","rcw","rcw","Technology Licensing Office","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Account for Richard Richter",5]
[969300,"Help Desk::Athena","unknown","N/A","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","Help with \"Scratch\" software",6]
[969308,"Help Desk::Call Center","jcandido","jcandido","Center for Technology, Policy & Ind Dev","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Error for  MIT personal certificates",35]
[969310,"Help Desk::Call Center","sxw2","sxw2","Economics","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"client suspicious of anti-virus program on computer",12]
[969311,"Help Desk::Call Center","karwowsk","karwowsk","Gordon Engineering Leadership Program","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Certificates Problem and Sapweb Self Service Benefits",12]
[969321,"Help Desk::Call Center","lry","lry","Aeronautics and Astronautics","2009-07-28","2009-07-28","2009-07-28","2009-07-28","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","(blank)",4]
[969337,"Help Desk::Service Center","serre","serre","McGovern Institute for Brain Research","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-28","2009-07-30",0,2,"(blank)","(blank)","Machine is receiving fan errors and right hinge is broken",68]
[969339,"Help Desk::Call Center","ajavan","ajavan","Physics","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"dots appearing at the end of each word in ms word documents",36]
[969343,"Help Desk::Accounts","lry","lry","Aeronautics and Astronautics","2009-07-28","(blank)","2009-07-28","2009-07-28","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: increase email quota",1]
[969353,"Help Desk::Call Center","rharfo","rharfo","(blank)","2009-07-28","(blank)","2009-08-04","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","(blank)","Fwd: Re: Final Reminder: Secure Web Services require MIT personal certificates",25]
[969367,"Help Desk::Call Center","pless","pless","Physics","2009-07-28","2009-07-31","2009-08-05","2009-08-05","2009-07-28","2009-08-05",0,8,"(blank)","(blank)","Status bar for printing gone missing",22]
[969371,"Help Desk::Accounts","jonesb@MIT.EDU","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Guest account request",5]
[969379,"Help Desk::Call Center","michel.ellis@me.com","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Host Registration Error - Please Advise",13]
[969391,"Help Desk::Service Center","ichapman","ichapman","History Section","2009-07-28","(blank)","2009-08-11","2009-08-11","2009-07-28","2009-08-11",0,14,"(blank)","(blank)","disk read error on boot on latitude d600",23]
[969407,"Help Desk::Call Center","ichapman","ichapman","History Section","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Dell Purchasing Questions",7]
[969414,"Help Desk::Service Center","chonde","chonde","Health Sciences & Technology","2009-07-28","(blank)","2009-08-07","2009-07-31","2009-07-28","2009-07-31",0,3,"(blank)","(blank)","Water damage to Dell XPS",91]
[969415,"Help Desk::Accounts","mccollin","mccollin","Information Services & Technology","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"question about emails sent to two litts with the same users",14]
[969470,"Help Desk::Call Center","jekerwin","jekerwin","Mechanical Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Help renewing MIT certificates",14]
[969472,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-28","(blank)","2009-07-31","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Register for Athena account, Java disabled in IE",8]
[969488,"Help Desk::Business Help","joshf","joshf","Institute for Soldier Nanotechnologies","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"Report of possible CertAid list update",17]
[969491,"Help Desk::Athena","lewisjb","lewisjb","Mechanical Engineering","2009-07-28","2009-07-28","2009-07-29","2009-07-29","2009-07-28","2009-07-29",0,1,"2009-07-28",1,"Which version of Excel is on the win.mit.edu clusters",23]
[969496,"Help Desk::Call Center","dermot","dermot","Clinical Research Center","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Web Certificates:  Downloading new Certs",10]
[969499,"Help Desk::Call Center","beshimov","beshimov","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Certificates and mail forwarding",14]
[969501,"Help Desk::Accounts","vgifford","vgifford","Sloan School of Management","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"guest account for Vayu  Kieta",16]
[969514,"Help Desk::Service Center","jdobbs@mit.edu","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","bounced message from Webmail",12]
[969517,"Help Desk::Business Help","jcwest","jcwest","Koch Inst - Integrative Cancer Research","2009-07-28","(blank)","2009-08-07","2009-08-07","2009-07-28","2009-08-07",0,10,"2009-07-28",10,"problem with ECat ordering",21]
[969533,"Help Desk::Call Center","melmaz","melmaz","Management","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Question about running Windows under Parallel",11]
[969534,"Help Desk::Call Center","pgf","pgf","List Visual Arts Center","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-28",0,1,"2009-07-28",1,"Restore deleted email ? (pgf on po9)",54]
[969535,"Help Desk::Accounts","jane_sha","jane_sha","(blank)","2009-07-28","(blank)","2009-07-31","2009-07-31","2009-07-28","2009-07-31",0,3,"(blank)","(blank)","(Help) changing maiilng address",10]
[969539,"Help Desk::Call Center","djbroder","djbroder","Audio Visual Services","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","VMware for Windows,  install Windows XP",9]
[969546,"Help Desk::Accounts","beshimov","beshimov","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Splitting Mail to Gmail",10]
[969557,"Help Desk::Call Center","penabea","penabea","Earth, Atmos & Planetary Sci","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","x-win32 question",20]
[969566,"Help Desk::Call Center","kaysen","kaysen","Center for International Studies","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","certificate renewal",16]
[969570,"Help Desk::Service Center","lhtorres","lhtorres","Public Service Center","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-28","2009-07-30",0,2,"(blank)","(blank)","Lid unseated, possible hd failure",44]
[969573,"Help Desk::Call Center","cduhart","cduhart","Mechanical Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","DHL help",12]
[969578,"Help Desk::Service Center","cpotak","cpotak","Brain & Cognitive Sciences","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-28","2009-07-30",0,2,"(blank)","(blank)","Dell desktop can't connect to Internet",146]
[969585,"Help Desk::Call Center","brehm","brehm","Civil and Environmental Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","connect to a printer",18]
[969595,"Help Desk::Call Center","ftilley","ftilley","(blank)","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-29",0,1,"2009-07-28",1,"Unable to access email (jsrini@mit.edu)",52]
[969602,"Help Desk::Call Center","rjw","rjw","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","web.mit.edu content access through Infinite Connection?",12]
[969606,"Help Desk::Call Center","cparis","cparis","School of Humanities, Arts, & Social Sci","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Helped client reinstall failing cert on Firefox",10]
[969619,"Help Desk::Call Center","watkins23@hotmail.com","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","500 Error on WEBsis",9]
[969627,"Help Desk::Call Center","beshimov","beshimov","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Question about email forwarding to Gmail",10]
[969634,"Help Desk::Call Center","williamb","williamb","History Section","2009-07-28","(blank)","2009-08-04","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","(blank)","Guidelines for setting up Filemaker clients to acces FM server",21]
[969655,"Edtech::Stellar","imper","imper","Chemistry","2009-07-28","2009-07-28","2009-07-29","2009-07-29","2009-07-28","2009-07-29",0,1,"2009-07-28",1,"Stellar site question for 5.12",20]
[969671,"Help Desk::Service Center","gwalton","gwalton","Information Services & Technology","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-29",0,1,"(blank)","(blank)","Dell Optiplex 745 Bad hard drive",39]
[969679,"Help Desk::Call Center","emazique","emazique","Sloan School of Management","2009-07-28","2009-07-28","2009-07-30","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","(blank)","Can't locate a message released from the Brightmail Gateway",25]
[969688,"Help Desk::Call Center","pmarrone","pmarrone","Chemical Engineering","2009-07-28","2009-07-28","2009-08-03","2009-08-03","2009-07-28","2009-08-03",0,6,"(blank)","(blank)","Can't access Barton from off campus",23]
[969691,"Help Desk::Accounts","schaos","schaos","Economics","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"I'm trying ot set up an email list, but keep getting errors",31]
[969719,"Help Desk::HDweb","helia","helia","Francis Bitter Magnet Laboratory","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-28",0,1,"2009-07-29",0,"Uploading to the web",22]
[969722,"Help Desk::Service Center","quli","quli","Civil and Environmental Eng","2009-07-28","(blank)","2009-07-31","2009-07-31","2009-07-28","2009-07-31",0,3,"2009-07-28",3,"server having problems",24]
[969725,"Help Desk::Call Center","jgulbicki@ll.mit.edu","N/A","(blank)","2009-07-28","2009-07-28","2009-07-29","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","warehouse access failing",12]
[969733,"Help Desk::Presales","tonyi","tonyi","MIT Press","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"Questions about hardware configurations",15]
[969749,"Help Desk::Call Center","jamartin","jamartin","Credit Union","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Resetting kerberos password & Email",10]
[969751,"Help Desk::Accounts","cocoagbe","cocoagbe","Electrical Eng & Computer Sci","2009-07-28","(blank)","2009-07-31","2009-07-31","2009-07-28","2009-07-31",0,3,"(blank)","(blank)","[istweb] ndelta account permissions",40]
[969761,"Help Desk::Call Center","ecarl","ecarl","Nuclear Science and Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Re: Final Reminder: Secure Web Services require MIT personal certificates",5]
[969770,"Help Desk::Accounts","callcenter@wi.mit.edu","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Guest account request",9]
[969775,"Help Desk::Call Center","xieyl","xieyl","Materials Science and Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Directory address not changed.",8]
[969784,"Help Desk::Call Center","jorgefo@MIT.EDU","N/A","(blank)","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-28",0,1,"(blank)","(blank)","Unable to download email onto Microsoft Outlook 2003.",14]
[969799,"Help Desk::Business Help","bronwenh","bronwenh","Information Services & Technology","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","columns of zeros in a pivot report don't show.  Can they?",19]
[969801,"Help Desk::Call Center","abeerc","abeerc","Institute for Soldier Nanotechnologies","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Question about turning off a computer",9]
[969807,"Help Desk::Call Center","hulsoor@MIT.EDU","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","IMAP autoresponder",15]
[969811,"Help Desk::Call Center","acalogge","acalogge","Edgerton Center","2009-07-28","2009-07-28","2009-08-04","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","(blank)","Certificates and ECAT",16]
[969824,"Help Desk::Service Center","akozlov","akozlov","Information Services & Technology","2009-07-28","2009-07-28","2009-07-31","2009-07-31","2009-07-28","2009-07-31",0,3,"(blank)","(blank)","Blue screens",68]
[969827,"Help Desk::Accounts","ruggles","ruggles","Educational Innovation and Technology","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","request athena locker",14]
[969828,"Help Desk::Call Center","mariam","mariam","School of Engineering","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Help with removing previous recipients from Apple Mail Composed Mail",13]
[969837,"Help Desk::Call Center","gim","gim","Electrical Engineering-Computer Science","2009-07-28","2009-07-28","2009-07-28","2009-07-28","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","p10 mailbox",4]
[969840,"Help Desk::Call Center","melanie@MIT.EDU","N/A","(blank)","2009-07-28","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29",1,1,"(blank)","(blank)","[istweb] athena server -password for webpage",9]
[969842,"Help Desk::Call Center","mwada","mwada","Lab for Electromagnetic Electronic Sys","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","MIT Event Calendar Submission",9]
[969843,"Help Desk::Call Center","mcpaton","mcpaton","Brain & Cognitive Sciences","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","needed a mail archiving tutorial",10]
[969846,"Help Desk::Call Center","NDabu@Schopfer.com","N/A","(blank)","2009-07-28","(blank)","2009-08-04","2009-08-04","2009-07-28","2009-08-04",0,7,"(blank)","(blank)","MIT Personal Certificate for Alumnus",15]
[969849,"Help Desk::Call Center","parmstr","parmstr","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","client reports drop dead 5-417-1",10]
[969857,"Help Desk::Call Center","oconaill","oconaill","Aeronautics and Astronautics","2009-07-28","(blank)","2009-08-04","2009-08-04","2009-07-28","2009-08-04",0,7,"(blank)","(blank)","Certificates Installation - Browser Key Failed to Generate",22]
[969859,"Help Desk::Call Center","abcowan","abcowan","(blank)","2009-07-28","2009-07-28","2009-07-29","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Helped client login to Webmail",11]
[969860,"Help Desk::Call Center","afran","afran","Student Activities","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Help with certs",10]
[969880,"Help Desk::Athena","yarden@csail.mit.edu","N/A","(blank)","2009-07-28","2009-07-28","2009-08-05","2009-08-05","2009-07-28","2009-08-05",0,8,"2009-07-28",8,"restricting directory listing and directory contents to all users",21]
[969886,"Help Desk::Accounts","ahorn","ahorn","Sloan School of Management","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"Increase email quota?",12]
[969889,"Help Desk::Service Center","riverad@sloan.mit.edu","N/A","(blank)","2009-07-28","(blank)","2009-08-04","2009-08-04","2009-07-28","2009-08-04",0,7,"2009-07-28",7,"t61 slow  -",92]
[969898,"Help Desk::Service Center","vivekr","vivekr","Materials Science and Eng","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-28","2009-07-30",0,2,"(blank)","(blank)","HP boots but gets no display",27]
[969900,"Edtech::Stellar","vonbosau","vonbosau","Research Laboratory of Electronics","2009-07-28","(blank)","2009-07-29","(blank)","2009-07-28","(blank)",0,"(blank)","2009-07-28","(blank)","Stellar suggestion: add an extra title field, such as instructor",30]
[969903,"Help Desk::Accounts","aewint","aewint","Research Laboratory of Electronics","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"how to change password",8]
[969910,"Help Desk::Call Center","bkatzman","bkatzman","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Certificate question",11]
[969913,"Edtech::Stellar","tosca@MIT.EDU","N/A","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28","(blank)","2009-07-28","(blank)",0,"2009-07-28",0,"Note associated with Site Created for 21L.005",7]
[969923,"Help Desk::Business Help","ajames","ajames","Ofc of the Dean for Graduate Education","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"Unable access DHL using Sapweb.",11]
[969932,"Help Desk::Accounts","amandamt","amandamt","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"2009-07-28",0,"phone: increase afs quota",8]
[969944,"Help Desk::Call Center","iwarde","iwarde","(blank)","2009-07-28","(blank)","2009-08-04","2009-08-04","2009-07-28","2009-08-04",0,7,"(blank)","(blank)","unable to genetate key",8]
[969980,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: gmail not forwarding",1]
[969987,"Help Desk::Call Center","ecreedon","ecreedon","(blank)","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Computer buying advice",7]
[969989,"Help Desk::Accounts","rott","rott","Physics","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",1,1,"2009-07-28",1,"mailman list deletion",7]
[970011,"Help Desk::Call Center","hosseini","hosseini","Mechanical Engineering","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-30",1,2,"(blank)","(blank)","Saving emails in Webmail.",21]
[970033,"Help Desk::Accounts","sclinton","sclinton","Picower Institute for Learning & Memory","2009-07-28","(blank)","2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,0,"(blank)","(blank)","Guest account request",9]
[970038,"Help Desk::Presales","kspielb","kspielb","(blank)","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-29",0,1,"2009-07-28",1,"graphics questions",21]
[970049,"Help Desk::Call Center","kafka","kafka","Industrial Performance Center","2009-07-28","2009-07-29","2009-08-10","(blank)","2009-07-28","(blank)",0,"(blank)","(blank)","(blank)","suggestions for restoring ical data from backup",28]
[970057,"Help Desk::Accounts","callcenter@wi.mit.edu","N/A","(blank)","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-28","2009-07-29",0,1,"(blank)","(blank)","MIT Guest Account Request",13]
[970066,"Help Desk::Call Center","Jonathan.J.Dreher@boeing.com","N/A","(blank)","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-30",1,2,"(blank)","(blank)","No e-mail in webmail inbox",20]
[970067,"Help Desk::Accounts","boojum","boojum","Information Services & Technology","2009-07-28","2009-07-29","2009-07-29","2009-07-29","(blank)","2009-07-29","(blank)",1,"(blank)","(blank)","(reminder for when MIT ID database is working)",4]
[970084,"Help Desk::Service Center","cgresham","cgresham","Information Services & Technology","2009-07-28","(blank)","2009-07-28","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","test ticket - please dont touch",4]
[970088,"Help Desk::Accounts","jjd","jjd","(blank)","2009-07-28","(blank)","2009-08-05","2009-08-05","2009-07-29","2009-07-29",1,8,"(blank)","(blank)","Guest account request",12]
[970112,"Help Desk::Call Center","gbeach","gbeach","Materials Science and Engineering","2009-07-28","(blank)","2009-08-06","2009-08-06","2009-07-29","2009-08-06",1,9,"(blank)","(blank)","Outlook not showing old e-mail",36]
[970121,"Help Desk::Accounts","ramiroyoung1@yahoo.com","N/A","(blank)","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",1,1,"(blank)","(blank)","Redirect to Outlook",13]
[970131,"Help Desk::Athena","goretkin","goretkin","(blank)","2009-07-28","2009-07-29","2009-08-05","2009-08-05","2009-07-29","2009-08-05",1,8,"2009-07-28",8,"No access to Athena locker",16]
[970133,"Help Desk::Call Center","mserna","mserna","(blank)","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",1,1,"(blank)","(blank)","Vista 64-bit support coming soon?",12]
[970162,"Help Desk::Athena","scheuer","scheuer","Economics","2009-07-28","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29",1,1,"(blank)","(blank)","problems with matlab license server when starting matlab from home",20]
[970178,"Help Desk::Call Center","doughty","doughty","Electrical Engineering-Computer Science","2009-07-28","(blank)","2009-08-04","2009-08-04","2009-07-29","2009-07-29",1,7,"(blank)","(blank)","adobe and jpg question",15]
[970184,"Help Desk::Call Center","hskup","hskup","(blank)","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",1,1,"(blank)","(blank)","serial number",18]
[970191,"Help Desk::Call Center","chenl","chenl","Physics","2009-07-28","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-30",1,2,"(blank)","(blank)","Outlook 2003 problem",17]
[970205,"Help Desk::Call Center","doone","doone","Architecture","2009-07-28","(blank)","2009-08-04","2009-08-04","2009-07-30","2009-08-04",2,7,"(blank)","(blank)","missing emails btw 7/21-7/26, po10",28]
[970228,"Help Desk::Accounts","atourgee","atourgee","Aeronautics and Astronautics","2009-07-28","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",1,1,"(blank)","(blank)","Request for dbf10 list from user atourgee",5]
[970235,"Help Desk::Accounts","rivas@BroadInstitute.org","N/A","(blank)","2009-07-29","(blank)","2009-08-06","2009-08-06","2009-07-29","2009-08-06",0,8,"(blank)","(blank)","temporary access to account (Broad)",12]
[970238,"Help Desk::Call Center","hayman","hayman","Electrical Eng & Computer Sci","2009-07-29","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-31",1,2,"(blank)","(blank)","Accessing Folders problem on po10",24]
[970253,"Help Desk::Accounts","seanyliu","seanyliu","Electrical Eng & Computer Sci","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Transferring old e-mails to Gmail?",12]
[970259,"Help Desk::Accounts","nancyo","nancyo","(blank)","2009-07-29","(blank)","2009-08-03","2009-08-03","2009-07-29","2009-07-31",0,5,"2009-07-29",5,"question about forwarding my email",21]
[970276,"Help Desk::Call Center","jbendavi","jbendavi","Physics","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Email unavailable: system I/O error, PO11.mit.edu",24]
[970376,"Help Desk::Athena","avytin","avytin","Civil and Environmental Eng","2009-07-29","2009-07-29","2009-07-30","2009-07-30","2009-07-29","2009-07-30",0,1,"(blank)","(blank)","Web Form Question from Antonios Vytiniotis",20]
[970385,"Help Desk::Call Center","azhrei","azhrei","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Error with KMS, Help with License Issue",11]
[970400,"Help Desk::Call Center","scosgrov","scosgrov","(blank)","2009-07-29","2009-07-29","2009-08-06","2009-08-06","2009-07-29","2009-08-06",0,8,"(blank)","(blank)","Problem getting certificates on Vista at home",22]
[970402,"Help Desk::Call Center","pstg","pstg","Sloan School of Management","2009-07-29","(blank)","2009-08-04","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","(blank)","Problems getting into server from home",18]
[970437,"Help Desk::Accounts","jschuler","jschuler","Lemelson/MIT Program","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Guest account request",5]
[970450,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[970455,"Help Desk::Call Center","nedzel@MIT.EDU","N/A","(blank)","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-30",0,1,"(blank)","(blank)","Symantec Brightmail Spam Screening",27]
[970470,"Help Desk::Call Center","guisbond","guisbond","Biology","2009-07-29","(blank)","2009-08-03","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","(blank)","po10 mailbox issues",58]
[970496,"Help Desk::Accounts","dslevi","dslevi","Civil and Environmental Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Account for a former student",10]
[970498,"Help Desk::Call Center","jpicker","jpicker","Literature Section","2009-07-29","2009-07-29","2009-08-04","2009-08-04","2009-07-29","2009-08-04",0,6,"(blank)","(blank)","lowercase \"from:\" address",10]
[970502,"Help Desk::Accounts","jstein","jstein","Human Resources","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","name change for list?",10]
[970503,"Help Desk::Service Center","dhsoder","dhsoder","Aeronautics and Astronautics","2009-07-29","(blank)","2009-08-04","2009-08-04","2009-07-29","2009-07-29",0,6,"(blank)","(blank)","CD stuck in drive",47]
[970506,"Help Desk::Service Center","sungyon","sungyon","Mechanical Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"macbook random shutdown",41]
[970519,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Athena Quota Increase (to 5GB): hatch_s",6]
[970527,"Help Desk::Accounts","eddie","eddie","Aeronautics and Astronautics","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Fwd: Extending MIT accounts",6]
[970536,"Help Desk::Call Center","thomas","thomas","Lab for Electromagnetic Electronic Sys","2009-07-29","(blank)","2009-08-04","2009-08-04","2009-07-29","2009-08-04",0,6,"(blank)","(blank)","Possible Ethernet Drop Fail",10]
[970556,"Help Desk::Accounts","pgiunta","pgiunta","Chemistry","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Guest account request",5]
[970558,"Help Desk::Call Center","crawley","crawley","Aeronautics and Astronautics","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","MIT Email logging in problem",10]
[970563,"Help Desk::Call Center","mlewy","mlewy","Research Laboratory of Electronics","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Web Page permissions",14]
[970566,"Help Desk::Accounts","mudhafar@sloan.mit.edu","N/A","(blank)","2009-07-29","(blank)","2009-08-03","2009-08-03","2009-07-29","2009-08-03",0,5,"2009-07-30",4,"restore backup of email archive",37]
[970572,"Help Desk::Call Center","rdavine","rdavine","Nuclear Reactor Laboratory","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Office 2007 license from GovConnection",12]
[970583,"Help Desk::Call Center","sfay","sfay","Civil and Environmental Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","iPhone doesn't sync after wireless upgrade in building 1",14]
[970586,"Help Desk::Accounts","mlewy","mlewy","Research Laboratory of Electronics","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","medard-research locker request",5]
[970630,"Help Desk::Service Center","mikhailm","mikhailm","(blank)","2009-07-29","(blank)","2009-08-07","(blank)","2009-07-29","(blank)",0,"(blank)","2009-08-04","(blank)","Dell desktop - cannot find hard drive",36]
[970632,"Help Desk::Business Help","santucci","santucci","Office of Faculty Support","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"question on HR official names",24]
[970638,"Help Desk::Call Center","rdavine","rdavine","Nuclear Reactor Laboratory","2009-07-29","2009-07-30","2009-08-04","2009-08-04","2009-07-29","2009-08-04",0,6,"(blank)","(blank)","Problem installing Office 2007 from download page",21]
[970647,"Help Desk::Call Center","fizz","fizz","Information Services & Technology","2009-07-29","2009-07-29","2009-07-30","2009-07-30","2009-07-30","2009-07-29",1,1,"(blank)","(blank)","trouble when creating subfolder in Apple Mail (IMAP.Exchange)",15]
[970654,"Help Desk::Accounts","jstein","jstein","Human Resources","2009-07-29","(blank)","2009-07-29","2009-07-29","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: adding a username that's actually a list to a list",1]
[970658,"Help Desk::Backup","ahorn","ahorn","Sloan School of Management","2009-07-29","(blank)","2009-08-03","(blank)","2009-07-30","(blank)",1,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",25]
[970659,"Help Desk::Service Center","gkettler","gkettler","Biology","2009-07-29","(blank)","2009-08-06","2009-08-06","2009-07-29","2009-08-06",0,8,"2009-07-29",8,"Dell Precision won't turn on",67]
[970675,"Help Desk::Call Center","ketanbd","ketanbd","Aeronautics and Astronautics","2009-07-29","(blank)","2009-07-31","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Matlab license error -15",11]
[970678,"Help Desk::Call Center","peloquin","peloquin","Information Services & Technology","2009-07-29","2009-07-29","2009-07-29","2009-07-29","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","Where to download exercise reminder (Stretchbreak)",10]
[970679,"Help Desk::Call Center","mikelai","mikelai","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","help installing certs",11]
[970680,"Help Desk::Call Center","murcott","murcott","Civil and Environmental Engineering","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","help with Excel correlations",26]
[970698,"Help Desk::Call Center","eotero","eotero","Office of Minority Education","2009-07-29","(blank)","2009-08-06","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","(blank)","timeout errors and unable to open email messages, po10 mailbox",20]
[970716,"Help Desk::Business Help","lzapalac","lzapalac","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"Direct Deposit screen, will be able to access after official start date",15]
[970728,"Help Desk::Call Center","lauries","lauries","Center for International Studies","2009-07-29","(blank)","2009-08-04","(blank)","2009-07-29","(blank)",0,"(blank)","2009-07-29","(blank)","client reports NOT getting Spam Quarrantine notice",25]
[970730,"Help Desk::Accounts","kthomas","N/A","(blank)","2009-07-29","(blank)","2009-08-03","2009-08-03","2009-07-29","2009-08-03",0,5,"(blank)","(blank)","Deactivated Account",10]
[970749,"Help Desk::Accounts","kleinke@bu.edu","N/A","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","New Account",10]
[970760,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-29","(blank)","2009-08-11","2009-08-11","2009-07-29","2009-08-05",0,13,"(blank)","(blank)","Dell D630c bad wireless",80]
[970767,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-29","(blank)","2009-08-05","(blank)","2009-07-31","(blank)",2,"(blank)","(blank)","(blank)","Order Battery for Lenovo X61",25]
[970770,"Help Desk::Call Center","kmelvin","kmelvin","Mechanical Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Adding text boxes",12]
[970786,"Help Desk::Accounts","ssalem","ssalem","Sloan School of Management","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","MIT email account",6]
[970798,"Help Desk::Call Center","maboudou","maboudou","Civil and Environmental Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"clietn seeks advice for staic IP",10]
[970800,"Help Desk::Call Center","ter","ter","Libraries","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","virus scan",14]
[970803,"Help Desk::Service Center","lensman","lensman","Center for Transportation & Logistics","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-30",0,1,"(blank)","(blank)","trouble booting, suspected memory issue",51]
[970804,"Help Desk::Call Center","jhubert","jhubert","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","When does WEBsis access stop?",7]
[970812,"Help Desk::Accounts","cskier","cskier","Electrical Engineering-Computer Science","2009-07-29","(blank)","2009-08-03","2009-08-03","2009-07-29","2009-08-03",0,5,"(blank)","(blank)","removing affiliates from summer 2008 WTP Athena accounts",10]
[970813,"Help Desk::Accounts","ajacquet","ajacquet","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"fax: password",8]
[970823,"Help Desk::Accounts","knsteven","knsteven","Electrical Engineering-Computer Science","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"Password fax",8]
[970831,"Help Desk::Call Center","luto","luto","Physics","2009-07-29","2009-07-30","2009-07-30","2009-07-30","2009-07-30","2009-07-30",1,1,"(blank)","(blank)","obtaining a web server certificate",9]
[970832,"Help Desk::Call Center","ecain","ecain","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"client having problems with personal certs",11]
[970838,"Help Desk::Call Center","kusbart","kusbart","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","need help to get a personal certificate",11]
[970842,"Help Desk::Call Center","victang","victang","Mechanical Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","cannot connect to wireless at home",11]
[970843,"Help Desk::Call Center","groisser","groisser","Architecture","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Deleting and renewing certificates",9]
[970847,"Help Desk::Accounts","raphael.farzan.kashani@gmail.com","N/A","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"Kerberos Account for Webmastering",22]
[970855,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: registering",1]
[970858,"Help Desk::Backup","shahs","shahs","Civil and Environmental Eng","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"client has TSM questions",20]
[970862,"Help Desk::Business Help","jpap","jpap","Kavli Inst for Astrophysics & Space Rsrh","2009-07-29","(blank)","2009-08-03","(blank)","2009-07-29","(blank)",0,"(blank)","2009-07-29","(blank)","SAPWeb long text copies to empty fields",42]
[970865,"Help Desk::Call Center","llevine","llevine","Center for International Studies","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",1,1,"(blank)","(blank)","Spam quarantine summary no longer being received",6]
[970876,"Help Desk::Call Center","jessicaj","jessicaj","School of Engineering-UPOP","2009-07-29","(blank)","2009-07-31","2009-07-31","2009-07-29","2009-07-31",0,2,"(blank)","(blank)","Cannot print",31]
[970883,"Help Desk::Call Center","dlb","dlb","Lab for Manufacturing & Productivity","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-29",0,1,"(blank)","(blank)","datacenter.mit.edu recognized as malware",15]
[970888,"Help Desk::Athena","jdbratt","jdbratt","Physics","2009-07-29","2009-07-29","2009-08-04","(blank)","2009-07-29","(blank)",0,"(blank)","2009-07-29","(blank)","[istweb] strange email behavior",30]
[970891,"Help Desk::Call Center","peloquin","peloquin","Information Services & Technology","2009-07-29","2009-07-29","2009-07-29","2009-07-29","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","Installing certificates in Windows XP",9]
[970898,"Help Desk::Call Center","siggia","siggia","Civil and Environmental Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Printing issue",20]
[970907,"Help Desk::Call Center","hrose","hrose","Office of Development Services","2009-07-29","(blank)","2009-08-07","(blank)","2009-07-30","(blank)",1,"(blank)","(blank)","(blank)","Performance trouble with mail (IMAP)",44]
[970908,"Help Desk::Accounts","dlshapir","dlshapir","Sloan School of Management","2009-07-29","(blank)","2009-07-29","2009-07-29","(blank)","(blank)","(blank)",0,"(blank)","(blank)","phone call: stuff about lists",1]
[970910,"Help Desk::Backup","tfitz","tfitz","Architecture","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",1,1,"(blank)","(blank)","Form submission from: TSM Backup: Add or Remove A Node On a Department Report",10]
[970924,"Help Desk::Accounts","ragreenb","ragreenb","Global Education & Career Developmnt Ctr","2009-07-29","(blank)","2009-08-11","2009-08-11","2009-07-29","2009-07-29",0,13,"(blank)","(blank)","Request for CareerWorkshops list from user ragreenb",15]
[970925,"Help Desk::Call Center","elizwood","elizwood","History Section","2009-07-29","(blank)","2009-08-06","2009-08-06","2009-07-29","2009-07-30",0,8,"(blank)","(blank)","certificate problem",52]
[970926,"Help Desk::Call Center","gelhar","gelhar","Civil and Environmental Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Confirmation of install certificates",8]
[970928,"Help Desk::Accounts","jihyekim","jihyekim","Biology","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Request for dvaweek2009 list from user jihyekim",5]
[970933,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-29","(blank)","2009-08-11","2009-08-11","2009-07-29","2009-08-05",0,13,"(blank)","(blank)","Dell 630C w/ pink video - intermittent",79]
[970938,"Help Desk::Call Center","eliad","eliad","(blank)","2009-07-29","(blank)","2009-08-02","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","(blank)","Old emails in Applemail",30]
[970945,"Help Desk::Service Center","sweeneym","sweeneym","Mechanical Engineering","2009-07-29","(blank)","2009-08-06","2009-08-06","2009-07-29","2009-08-06",0,8,"(blank)","(blank)","Dropped laptop, damaged casing",61]
[970949,"Help Desk::Accounts","callcenter@wi.mit.edu","N/A","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Guest Account Request for Dennis Ristuccia",5]
[970950,"Help Desk::Call Center","hansdiet","hansdiet","Information Services & Technology","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","network scanner setup",8]
[970951,"Help Desk::Service Center","cenglish","cenglish","Religious Life","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"Connecting to MITnet - self assigned IP 3pm 7/29",29]
[970959,"Help Desk::Call Center","austein","austein","Electrical Eng & Computer Sci","2009-07-29","(blank)","2009-08-01","(blank)","2009-08-01","(blank)",3,"(blank)","(blank)","(blank)","Searching through Spam Quarantine",17]
[970965,"Help Desk::Service Center","ksolomon","ksolomon","Chemical Engineering","2009-07-29","(blank)","2009-08-07","(blank)","2009-07-29","(blank)",0,"(blank)","2009-07-29","(blank)","Dell latitude d620 is unresponsive",33]
[970966,"Help Desk::Accounts","nasly","nasly","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Request for nhjimenez@mit.edu list from user nasly@mit.edu",5]
[970971,"Help Desk::Call Center","egt","egt","Kavli Inst for Astrophysics & Space Rsrh","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","excel sheet prints too big",10]
[970974,"Help Desk::Call Center","sahak","sahak","Materials Science and Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Inquiry about hostname in use by another owner",14]
[970982,"Help Desk::Call Center","pbrenton","pbrenton","Nuclear Science and Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","certificates on windows mobile",12]
[970986,"Help Desk::Call Center","valchin","valchin","Sloan School of Management","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Confirming selected option for Spam Quarantine",11]
[970990,"Help Desk::Accounts","nasly","nasly","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Request for solarprotein-alums list from user nasly@mit.edu",5]
[970996,"Help Desk::Call Center","skydiver","skydiver","Copy Technology Centers","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","mobile devices questions",7]
[971010,"Help Desk::Call Center","dlshapir","dlshapir","Sloan School of Management","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","OWA rules",9]
[971017,"Help Desk::Service Center","jensen","jensen","Corporate Relations/Indust Liaison Prog","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Apple MacBook failed hard drive.",16]
[971022,"Help Desk::Call Center","chaneym","chaneym","Military Science","2009-07-29","(blank)","2009-08-07","2009-08-07","2009-07-30","2009-08-07",1,9,"(blank)","(blank)","Slow caching of Outlook email messages",31]
[971023,"Help Desk::Service Center","jensen","jensen","Corporate Relations/Indust Liaison Prog","2009-07-29","(blank)","2009-08-05","2009-08-05","2009-07-29","2009-08-05",0,7,"(blank)","(blank)","Apple MacBook Failing hard drive-unibody",55]
[971029,"Help Desk::Call Center","unknown","N/A","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Question about Mac computers in New Media Center",10]
[971039,"Help Desk::Backup","hamiller","hamiller","Sloan School of Management","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",1,1,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",12]
[971041,"Help Desk::Call Center","sgoldman","sgoldman","Biology","2009-07-29","(blank)","2009-08-06","2009-08-06","2009-07-29","2009-08-06",0,8,"(blank)","(blank)","Can't delete mail from inbox and spamscreening is no longer there.",15]
[971043,"Help Desk::Call Center","bfrieden","bfrieden","Urban Studies & Planning","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Firefox not working, possible network outage",11]
[971044,"Help Desk::Accounts","herrickd","herrickd","Mechanical Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","[Fwd: Webmail Quota Has Exceeded The Set Limit]",6]
[971047,"Help Desk::Call Center","rlateva","rlateva","Office of Major Agreements","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Microsoft Project",7]
[971051,"Help Desk::Call Center","nlyons","nlyons","Chemistry","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Thunderbird Received Mail Error",13]
[971063,"Help Desk::Call Center","rafael.farzan.kashani@gmail.com","N/A","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Making a small change to a website",13]
[971086,"Help Desk::Accounts","nnezamod","nnezamod","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Request for alilab-microarray list from user nnezamod",5]
[971091,"Help Desk::Call Center","sherah","sherah","Civil and Environmental Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Question with Mail Quota and Athena Quota",12]
[971092,"Help Desk::Call Center","dinac","dinac","Picower Institute for Learning & Memory","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Help with decision to either upgrade or buy new Mac",10]
[971109,"Help Desk::Accounts","graciew","graciew","Administrative Services: Chem E/DMSE","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Request for DMSEParkers list from user Graciew",5]
[971110,"Help Desk::Business Help","h_cheng","h_cheng","Chemical Engineering","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"problem to order supplies",22]
[971112,"Help Desk::Accounts","dalleyg@ieee.org","N/A","(blank)","2009-07-29","(blank)","2009-08-03","2009-08-03","2009-07-29","2009-07-29",0,5,"(blank)","(blank)","Fwd: [istweb] Transitioning to an @alum email address",16]
[971115,"Help Desk::Accounts","tanderso","tanderso","Harvard/MIT Division of HST","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Guest account request",5]
[971131,"Help Desk::Call Center","millerj","millerj","MIT Press","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Web certs",12]
[971142,"Help Desk::Call Center","jbelbin","jbelbin","Chemical Engineering","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"2009-07-29",0,"Spam Quarantine e-mail not received since 7/27",18]
[971145,"Help Desk::Call Center","mcelheny","mcelheny","Prog in Science, Technology, & Society","2009-07-29","2009-07-29","2009-07-29","2009-07-29","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","safari certs install",10]
[971147,"Help Desk::Accounts","graciew","graciew","Administrative Services: Chem E/DMSE","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Request for ChemEParkers list from user graciew",5]
[971149,"Help Desk::Accounts","NotificationService@sylantro.mit.edu","N/A","(blank)","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","You have a new message from 5128913671.",5]
[971150,"Help Desk::Call Center","kbiemann","kbiemann","Chemistry","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Certificates on home computer",11]
[971154,"Help Desk::Call Center","ssluo","ssluo","Biology","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Errors with uploading files to public",8]
[971156,"Help Desk::Athena","pw10","pw10","Center for Real Estate Develop","2009-07-29","(blank)","2009-07-29","2009-07-29","(blank)","(blank)","(blank)",0,"(blank)","(blank)","(blank)",2]
[971160,"Help Desk::Call Center","kbiemann","kbiemann","Chemistry","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Certificate Installation on IE",9]
[971167,"Help Desk::Accounts","puneet","puneet","(blank)","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-29",0,1,"2009-07-29",1,"question about reactivating account",14]
[971172,"Help Desk::Call Center","aseemo","aseemo","Electrical Eng & Computer Sci","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Reporting email flakiness with account on PO10",11]
[971174,"Help Desk::Presales","jean@damaconsulting.com","N/A","(blank)","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-30",0,1,"2009-07-29",1,"PC presales questions",16]
[971177,"Help Desk::Accounts","balkwill","balkwill","Chemical Engineering","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-29",0,1,"(blank)","(blank)","Request for cefrc.search list from user balkwill",11]
[971178,"Help Desk::Accounts","raphael","raphael","(blank)","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-29","2009-07-30",0,1,"2009-07-29",1,"temporarily reactivated rahpael",13]
[971184,"Help Desk::Accounts","pdc","pdc","Dean for Student Life-Administration","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Request to change former employee Auto-responder",6]
[971188,"Help Desk::Service Center","pshannon","pshannon","Aeronautics and Astronautics","2009-07-29","2009-07-29","2009-08-10","2009-08-10","2009-07-29","2009-08-10",0,12,"2009-07-29",12,"T61 shows black screen on boot, please also test failed left speaker",94]
[971190,"Help Desk::Call Center","pmakaram","pmakaram","Materials Processing Center","2009-07-29","(blank)","2009-07-31","2009-07-31","2009-07-29","2009-07-29",0,2,"(blank)","(blank)","Question about running AutoCad on Athena workstation",16]
[971207,"Help Desk::Call Center","mas","mas","Aeronautics and Astronautics","2009-07-29","(blank)","2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,0,"(blank)","(blank)","Firefox asking repeatedly for certificate",10]
[971231,"Help Desk::Call Center","knoblich","knoblich","Brain and Cognitive Sciences","2009-07-29","(blank)","2009-08-07","(blank)","2009-07-29","(blank)",0,"(blank)","(blank)","(blank)","Intermittent connectivity in Building 46 (2nd floor) - 2166",26]
[971245,"Help Desk::Call Center","jameson","jameson","Aeronautics and Astronautics","2009-07-29","(blank)","2009-08-03","2009-08-03","2009-07-30","2009-08-03",1,5,"(blank)","(blank)","Missing email messages",33]
[971266,"Help Desk::Accounts","jenallen","jenallen","Aeronautics and Astronautics","2009-07-29","(blank)","2009-08-03","(blank)","2009-07-30","(blank)",1,"(blank)","(blank)","(blank)","Request for piphi_webmaster list from user jenallen",11]
[971285,"Help Desk::Athena","mcguyton","mcguyton","Electrical Eng & Computer Sci","2009-07-29","2009-07-30","2009-08-07","2009-08-07","2009-07-30","2009-08-07",1,9,"2009-07-30",8,"Can't postpone/resume messages",17]
[971289,"Help Desk::Accounts","turk","turk","Mechanical Engineering","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",1,1,"(blank)","(blank)","Request for xprod-girls list from user turk",5]
[971290,"Help Desk::Accounts","turk","turk","Mechanical Engineering","2009-07-29","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",1,1,"(blank)","(blank)","Request for xprod-guys list from user turk",5]
[971323,"Help Desk::Call Center","azhrei","azhrei","(blank)","2009-07-30","(blank)","2009-08-07","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","(blank)","Can't Access MIT Network Through VPN",43]
[971336,"Help Desk::Call Center","wyslouch","wyslouch","Physics","2009-07-30","2009-07-31","2009-08-06","(blank)","2009-07-31","(blank)",1,"(blank)","(blank)","(blank)","po9 issues",19]
[971340,"Help Desk::Call Center","elsalhm","elsalhm","Mechanical Engineering","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Unable to Login and Receive Emails",17]
[971345,"Help Desk::Call Center","ilin@MIT.EDU","N/A","(blank)","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","cannot login to webmail",16]
[971351,"Help Desk::Call Center","nahn","nahn","Physics","2009-07-30","(blank)","2009-08-06","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","(blank)","po9.mit.edu down",18]
[971367,"Help Desk::Call Center","kaima","kaima","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Software: MIT's Windows XP 64-bit ISO burnable as a boot disc?",8]
[971429,"Help Desk::HDweb","kmfarino","kmfarino","Mechanical Engineering","2009-07-30","2009-07-30","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"2009-07-30",1,"[istweb] website",19]
[971431,"Help Desk::Call Center","sahak","sahak","Materials Science and Engineering","2009-07-30","(blank)","2009-08-04","2009-08-04","2009-07-30","2009-08-04",0,5,"2009-07-30",5,"[istweb] someone is using our IP address africa.mit.edu  (18.82.1.100)",57]
[971432,"Help Desk::Athena","lwaller","lwaller","Electrical Eng & Computer Sci","2009-07-30","2009-07-30","2009-08-07","2009-08-07","2009-07-30","2009-08-07",0,8,"2009-07-30",8,"[istweb] 64 bit matlab",21]
[971433,"Help Desk::Call Center","pbentley","pbentley","Sloan School of Management","2009-07-30","(blank)","2009-08-02","2009-08-02","2009-07-30","2009-08-02",0,3,"(blank)","(blank)","unable to generate certificate",15]
[971452,"Help Desk::Accounts","janorton","janorton","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"EMail Username",7]
[971458,"Help Desk::Accounts","lufong@gmail.com","N/A","(blank)","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","[Request] MIT email forwarding to lufong@gmail.com",15]
[971476,"Help Desk::Trends","fbaars","fbaars","Information Services & Technology","2009-07-30","(blank)","2009-07-30","(blank)","(blank)","(blank)","(blank)","(blank)","2009-07-30","(blank)","PO9 outage",7]
[971488,"Help Desk::Business Help","kirtb@mit.edu","N/A","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"client gets 'internal 500 server error' on final step in punch out in i.e. 8",19]
[971489,"Help Desk::Call Center","mariohof","mariohof","Electrical Eng & Computer Sci","2009-07-30","(blank)","2009-08-06","2009-08-06","2009-07-30","2009-08-06",0,7,"(blank)","(blank)","ACTION NEEDED: Wrong IP address configured on computer",26]
[971492,"Help Desk::Call Center","vanben","vanben","Biology","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","po9 offline.  Webmail: cannot retrieve mailbox quota",31]
[971497,"Help Desk::Call Center","markel@media.mit.edu","N/A","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","certificate problem",11]
[971504,"Help Desk::Call Center","guth","guth","Physics","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Error message for MIT Certificate site",12]
[971507,"Help Desk::Call Center","mccookpv","mccookpv","Design Laboratory","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","error in mac mail 'Sent' folder -- unknown/invalid partition",14]
[971519,"Help Desk::Service Center","cnsantos","cnsantos","Chemical Engineering","2009-07-30","(blank)","2009-08-05","2009-08-05","2009-07-30","2009-08-05",0,6,"2009-07-30",6,"Fan error on laptop",84]
[971522,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[971531,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Password change",10]
[971536,"Help Desk::Service Center","yweiss@csail.mit.edu","N/A","(blank)","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","Receiving Fan errors",57]
[971551,"Help Desk::Call Center","tendler","tendler","Urban Studies & Planning","2009-07-30","(blank)","2009-08-02","(blank)","2009-07-31","(blank)",1,"(blank)","(blank)","(blank)","Spam Quarantine Problems",21]
[971557,"Help Desk::Call Center","lkoller","lkoller","School of Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Spam Quarantine Question",6]
[971566,"Help Desk::Call Center","enderton","enderton","MIT Energy Initiative","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Problem getting to wikis",11]
[971568,"Help Desk::Accounts","hcspindler@ne.rr.com","N/A","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"athena locker request",23]
[971577,"Edtech::Stellar","addison","addison","Engineering Systems Division","2009-07-30","2009-07-30","2009-08-07","(blank)","2009-07-30","(blank)",0,"(blank)","2009-07-30","(blank)","linking in two offerings of a course into the same stellar site",30]
[971609,"Help Desk::Call Center","vvoynov","vvoynov","Chemical Engineering","2009-07-30","(blank)","2009-08-06","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","(blank)","unable to access email with Outlook",15]
[971624,"Help Desk::Call Center","cfickett","cfickett","Office of the VP for Institute Affairs","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","add account for sending mail",13]
[971625,"Help Desk::Call Center","kfischer","kfischer","Kavli Inst for Astrophysics & Space Rsrh","2009-07-30","2009-07-30","2009-07-31","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","iPass",12]
[971639,"Help Desk::Call Center","Trig@med.mit.edu","N/A","(blank)","2009-07-30","(blank)","2009-08-06","2009-08-06","2009-07-30","2009-07-30",0,7,"(blank)","(blank)","Certificate password",15]
[971656,"Help Desk::Call Center","mei_liu","mei_liu","Biology","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Cannot see messages in Apple Mail",11]
[971658,"Help Desk::Accounts","naylor","naylor","Linguistics & Philosophy","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Email address for new faculty member",6]
[971665,"Help Desk::Service Center","jmilgram","jmilgram","Mechanical Engineering","2009-07-30","(blank)","2009-08-05","2009-08-05","2009-07-30","2009-08-05",0,6,"(blank)","(blank)","Dell tower won't boot",93]
[971667,"Help Desk::Call Center","lmeinke","lmeinke","Earth, Atmospheric &  Planetary Sciences","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","Moving Files from a Specific Folder in Apple Mail",20]
[971671,"Help Desk::Call Center","atat","atat","Center for Environmental Health Sciences","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","spam report",14]
[971674,"Help Desk::Call Center","adolan","adolan","Audit Division","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Directory change in sensitivity?",22]
[971677,"Help Desk::Accounts","kcotter","kcotter","Sloan School of Management","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Access for Abigail Phelps Class of 2008",6]
[971681,"Help Desk::Call Center","lupis","lupis","Chemical Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Help printing pdf",11]
[971702,"Help Desk::Backup","aed","aed","Sloan School of Management","2009-07-30","(blank)","2009-07-30","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","(blank)","Form submission from: TSM Backup: Cancel Your TSM Account",16]
[971705,"Help Desk::Accounts","shiba","shiba","Sloan School of Management","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"Removal of 2 mailman list",13]
[971706,"Help Desk::Call Center","angelos","angelos","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","client on po10 has no access to mailbox",16]
[971718,"Help Desk::Call Center","peteshan","peteshan","Civil and Environmental Engineering","2009-07-30","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",1,4,"(blank)","(blank)","Email problems",28]
[971726,"Help Desk::Call Center","dcarlson","dcarlson","Campus Police","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","client needs to reset master password in firefox on pc",10]
[971730,"Help Desk::Trends","jchen9","jchen9","Electrical Eng & Computer Sci","2009-07-30","(blank)","2009-07-30","(blank)","2009-07-30","(blank)",0,"(blank)","2009-07-30","(blank)","po9 client has no access",14]
[971738,"Help Desk::Call Center","kimci","kimci","Urban Studies and Planning","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","[istweb] Installing the MIT personal certificate",17]
[971747,"Help Desk::Accounts","nando","nando","Chemistry","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"email quota",7]
[971748,"Help Desk::Accounts","emoberg","emoberg","Civil and Environmental Eng","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Request for secretballet list from user emoberg",5]
[971752,"Help Desk::Call Center","zbrooks","zbrooks","Civil and Environmental Eng","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","no paper, new media centre, bldg 26",8]
[971758,"Help Desk::Call Center","gmehta","gmehta","Department of Biological Engineering","2009-07-30","(blank)","2009-08-03","(blank)","2009-08-02","(blank)",3,"(blank)","(blank)","(blank)","Deleted messages from my inbox (gmehta@mit.edu)",12]
[971767,"Help Desk::Service Center","jbelbin","jbelbin","Chemical Engineering","2009-07-30","(blank)","2009-08-11","2009-08-11","2009-07-31","2009-08-11",1,12,"2009-07-30",12,"Dell Latitude D630, Service Tag #8F746D1, with a wireless signal problem",49]
[971772,"Help Desk::Accounts","jmslater","jmslater","MIT Investment Management Company","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Request for jeanne.slater list from user jmslater",5]
[971776,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Athena Quota Increase: jlayzer (to 5GB)",6]
[971779,"Help Desk::Call Center","begley","begley","Economics","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"rent broadband card for laptop",8]
[971785,"Help Desk::Business Help","connaire","connaire","Department of Biological Engineering","2009-07-30","(blank)","2009-08-07","2009-08-07","2009-07-30","2009-08-07",0,8,"2009-07-30",8,"Unable to log into CCURE90 using citrix.",58]
[971798,"Help Desk::Business Help","letitia","letitia","Technology Review","2009-07-30","2009-07-30","2009-08-07","2009-08-07","2009-07-30","2009-08-07",0,8,"2009-07-30",8,"client sent email to peggy @ business help to add roles auth",25]
[971801,"Help Desk::Call Center","kusbart","kusbart","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"setup mit email on iphone",13]
[971803,"Help Desk::Call Center","barillar@fas.harvard.edu","N/A","(blank)","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","User on po9, checking for update",63]
[971805,"Help Desk::Accounts","stacy_s","stacy_s","Office of Sponsored Programs","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","email address",6]
[971824,"Help Desk::Call Center","crandall","crandall","Mechanical Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"reset password for certificate renewal",17]
[971839,"Help Desk::Call Center","tishag","tishag","Center for International Studies","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Login to mailman admin with certificates",9]
[971853,"Help Desk::Call Center","vsayzew","vsayzew","Electrical Engineering-Computer Science","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Installing certs on EI",10]
[971860,"Help Desk::Call Center","parthag","parthag","MIT-Portugal Program","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"install mit certificate in america online",12]
[971864,"Help Desk::Call Center","lmavros","lmavros","Brain & Cognitive Sciences","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Unable to get personal certificate: PW issue?",7]
[971865,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","New user frbishop questions about account activations",8]
[971889,"Help Desk::Call Center","seawell","seawell","Literature Section","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","People Lookup",7]
[971891,"Help Desk::Accounts","sagha","sagha","Physics","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Request for joe-john list from user sagha",5]
[971892,"Help Desk::Accounts","trig","trig","Medical","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"walkin: password",8]
[971896,"Help Desk::Call Center","fernande","fernande","Architecture","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","PO9 problem",28]
[971897,"Help Desk::Call Center","sturner","sturner","Information Services & Technology","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","TSM Password/Acct Locked",10]
[971905,"Help Desk::Call Center","gsands","gsands","Chemical Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","View two documents side-by-side in Excel 2003",11]
[971907,"Help Desk::Call Center","fischl@nmr.mgh.harvard.edu","N/A","(blank)","2009-07-30","(blank)","2009-08-06","2009-08-02","2009-08-02","2009-08-02",3,3,"(blank)","(blank)","transferring email account",28]
[971915,"Help Desk::Service Center","mershin","mershin","Center for Biomedical Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"2009-07-30",0,"Output from application as unreadable .DAT files",13]
[971933,"Edtech::Stellar","aed","aed","Sloan School of Management","2009-07-30","(blank)","2009-08-10","2009-08-10","2009-07-30","2009-08-10",0,11,"2009-07-30",11,"Proj Site Created for 15.sloanadmin - More features than Academic site",26]
[971934,"Help Desk::Accounts","djq","djq","Architecture","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Request for more athena account space",10]
[971935,"Help Desk::Call Center","rpatel","rpatel","Aeronautics and Astronautics","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","outgoing password rejected",11]
[971937,"Help Desk::Call Center","ragone","ragone","(blank)","2009-07-30","2009-08-07","2009-08-11","2009-08-11","2009-07-30","2009-07-30",0,12,"2009-07-30",12,"Messages in webmail are NOT in applemail today....",67]
[971944,"Help Desk::Accounts","turk","turk","Mechanical Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Request for xprod-men list from user turk",5]
[971951,"Help Desk::Call Center","ekavali","ekavali","Electrical Eng & Computer Sci","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Taxes added to paycheck instead of deducted",7]
[971959,"Help Desk::Accounts","djs2","djs2","Architecture","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","smartcustom locker request",9]
[971962,"Help Desk::Call Center","graciew","graciew","Administrative Services: Chem E/DMSE","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Email problem",11]
[971972,"Help Desk::Call Center","ksolomon","ksolomon","Chemical Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","unable to find some files.",7]
[971988,"Help Desk::Call Center","yerkes","yerkes","Chemistry","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-30",0,1,"(blank)","(blank)","PO 9 error",29]
[972000,"Help Desk::Call Center","sclinton","sclinton","Picower Institute for Learning & Memory","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Can't access HRweb forms- certs issue",10]
[972004,"Help Desk::Backup","pkemble","pkemble","Center for Environmental Health Sciences","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Form submission from: TSM Backup: Delete No Longer Needed Backups",17]
[972005,"Help Desk::Accounts","update+mm1vud~i@facebookmail.com","N/A","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Reminder: 3 of your friends invited you to join Facebook...",6]
[972008,"Help Desk::Call Center","rmacken","rmacken","Mechanical Engineering","2009-07-30","(blank)","2009-08-06","2009-08-06","2009-07-30","2009-08-06",0,7,"(blank)","(blank)","Issue with Microsoft Outlook",12]
[972010,"Help Desk::Service Center","jdreed","jdreed","Information Services & Technology","2009-07-30","(blank)","2009-08-11","2009-08-11","2009-07-30","2009-08-11",0,12,"2009-07-31",11,"2-032-12 has a missing CD drive",54]
[972025,"Help Desk::Accounts","hrose","hrose","Office of Development Services","2009-07-30","(blank)","2009-07-30","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","(blank)","user with mail trouble",7]
[972034,"Help Desk::Call Center","mcguirk","mcguirk","Lincoln Laboratory","2009-07-30","2009-07-31","2009-08-11","2009-08-11","2009-07-30","2009-08-11",0,12,"(blank)","(blank)","No messages in Inbox",39]
[972045,"Help Desk::Call Center","ardama","ardama","(blank)","2009-07-30","2009-07-30","2009-07-31","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Client has Presales question",16]
[972060,"Help Desk::Call Center","yasemin","yasemin","Biology","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","Unable to retrieve quota in Webmail PO9",14]
[972066,"Help Desk::Call Center","jchen9","jchen9","Electrical Eng & Computer Sci","2009-07-30","2009-07-31","2009-08-06","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","(blank)","No messages in inbox on po9",26]
[972072,"Help Desk::Call Center","sushil","sushil","Research Laboratory of Electronics","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","[istweb] Problem with certificates (Running Firefox 3.0.10 on Red Hat Enterprise Linux 4.0)",14]
[972083,"Help Desk::Call Center","fanyue8003@hotmail.com","N/A","(blank)","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-30",0,1,"(blank)","(blank)","PO9 problem",35]
[972096,"Help Desk::Call Center","mjgreen","mjgreen","Plasma Science and Fusion Center","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","TSM for a new computer",8]
[972103,"Help Desk::Call Center","lgoldish","lgoldish","Office of the Provost","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","client trying to set up exchange account on his own.",10]
[972105,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Windows XP asking for serial",11]
[972112,"Help Desk::Call Center","ecornejo@alum.mit.edu","N/A","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","alum.mit.edu forwarding configuration change",8]
[972114,"Help Desk::Accounts","ykwjoel@gmail.com","N/A","(blank)","2009-07-30","(blank)","2009-08-03","2009-08-03","2009-07-30","2009-08-03",0,4,"2009-07-31",3,"MIT account",33]
[972115,"Help Desk::Call Center","kander","kander","Electrical Engineering-Computer Science","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","A client's email (using IMAP PO10 with Outlook 2003) has incoming clogged &amp; timing out",14]
[972116,"Help Desk::Call Center","csnyder","csnyder","Music and Theater Arts Section","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","spamscreen file",8]
[972139,"Help Desk::Call Center","bbuell","bbuell","Urban Studies & Planning","2009-07-30","(blank)","2009-08-07","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","(blank)","VBScript Error installing certs on IE7",26]
[972140,"Help Desk::Business Help","cliff","cliff","Foreign Languages & Literature Section","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"2009-07-30",1,"Unexpected system error in Sapweb",20]
[972141,"Help Desk::Call Center","gari@MIT.EDU","N/A","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","MATLAB license from VSLS",7]
[972142,"Help Desk::Call Center","SarahZukerman@gmail.com","N/A","(blank)","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","problem on po9 - can't see email, can't retrieve quota",23]
[972145,"Help Desk::Backup","pkemble","pkemble","Center for Environmental Health Sciences","2009-07-30","(blank)","2009-08-05","(blank)","2009-07-31","(blank)",1,"(blank)","2009-07-31","(blank)","TSM restore needed from a Mac Backup",26]
[972162,"Help Desk::Business Help","paddy@MIT.EDU","N/A","(blank)","2009-07-30","(blank)","2009-08-05","2009-08-05","2009-07-31","2009-08-05",1,6,"2009-08-03",2,"WebSIS Access Denied",73]
[972165,"Help Desk::Accounts","estabroa","estabroa","Dean for Student Life-Administration","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","Listserv",12]
[972166,"Help Desk::Accounts","chillin","chillin","Dean for Student Life-Administration","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Reactivation",7]
[972167,"Help Desk::Service Center","einstein","einstein","Civil and Environmental Engineering","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"2009-07-30",1,"word non-english spellchecker",20]
[972172,"Help Desk::Call Center","vidya.eswaran@gmail.com","N/A","(blank)","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Webmail not working",16]
[972173,"Help Desk::Call Center","milbradt","milbradt","Sloan School of Management","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-30","2009-07-31",0,1,"(blank)","(blank)","Client does not have to register in e52",12]
[972185,"Help Desk::Call Center","rcrowley","rcrowley","Haystack Observatory","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-30","2009-07-30",0,1,"(blank)","(blank)","mail issue",19]
[972193,"Help Desk::Call Center","jaimeg","jaimeg","System Design & Management Prg","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","unable to download Office",9]
[972212,"Help Desk::Call Center","mdizio","mdizio","Copy Technology Centers","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Safari Certs interfere with Auto-responder",13]
[972213,"Help Desk::Call Center","ndonuora","ndonuora","Electrical Eng & Computer Sci","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Empty IMAP Folders",23]
[972220,"Help Desk::Call Center","lhiexsalope@hotmail.com","N/A","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","MIT E-mail Account",8]
[972233,"Help Desk::Accounts","cantoine@MIT.EDU","N/A","(blank)","2009-07-30","(blank)","2009-08-06","2009-08-06","2009-07-30","2009-08-06",0,7,"2009-07-30",7,"temporary reactivate - broad",13]
[972244,"Help Desk::Call Center","jmstein","jmstein","Electrical Eng & Computer Sci","2009-07-30","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Can't see inbox",18]
[972245,"Help Desk::Accounts","ssussman","ssussman","Sloan School of Management","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","New MIT ID for a temporary research assistant",5]
[972249,"Help Desk::Call Center","amsden","amsden","Urban Studies & Planning","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Migrating Contacts",11]
[972251,"Help Desk::Call Center","goguen","goguen","Information Services & Technology","2009-07-30","2009-07-30","2009-07-30","2009-07-30","(blank)","2009-07-30","(blank)",0,"(blank)","(blank)","FW: Exchange and Telephone Help process?",3]
[972254,"Help Desk::Call Center","dianajp@earthlink.net","N/A","(blank)","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Registered Visitor cannot visit external domains",11]
[972261,"Help Desk::Presales","apodany","apodany","(blank)","2009-07-30","(blank)","2009-08-04","2009-08-04","2009-07-30","2009-07-31",0,5,"2009-07-30",5,"Presales Questions (not sure what)",23]
[972264,"Help Desk::Call Center","rkemper","rkemper","Materials Science and Engineering","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","can't get into sapweb - certificates",10]
[972268,"Help Desk::Call Center","zhs","zhs","Health Sciences & Technology","2009-07-30","2009-07-30","2009-08-06","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Reporting PO9-related email problem",25]
[972271,"Help Desk::Backup","mjgreen","mjgreen","Plasma Science and Fusion Center","2009-07-30","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",1,4,"2009-07-31",3,"TSM password",31]
[972278,"Help Desk::Call Center","cubillosandres@gmail.com","N/A","(blank)","2009-07-30","2009-07-31","2009-08-03","2009-08-03","2009-07-31","2009-08-03",1,4,"(blank)","(blank)","Mailbox problems",31]
[972282,"Help Desk::Call Center","seantaroberts@gmail.com","N/A","(blank)","2009-07-30","2009-07-31","2009-08-03","2009-08-03","2009-07-31","2009-08-03",1,4,"(blank)","(blank)","seanr@mit.edu Mailbox is not working",29]
[972287,"Help Desk::Accounts","gstein","gstein","Electrical Eng & Computer Sci","2009-07-30","(blank)","2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,0,"(blank)","(blank)","Request for yeahright list from user gstein",5]
[972307,"Help Desk::Business Help","geolin","geolin","(blank)","2009-07-30","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-01",1,4,"2009-07-31",3,"Error Message when accessing Direct Deposit",22]
[972328,"Help Desk::Accounts","capuzzi","capuzzi","Management","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","[Mailman] Can't find distribution list",12]
[972335,"Help Desk::Call Center","smittens1208@yahoo.com","N/A","(blank)","2009-07-30","2009-07-31","2009-08-03","(blank)","2009-07-31","(blank)",1,"(blank)","(blank)","(blank)","Email problem",19]
[972336,"Help Desk::Backup","mmacione","mmacione","Information Services & Technology","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Form submission from: TSM Backup: Choose a Schedule For Your Backup",11]
[972366,"Help Desk::Accounts","capen","capen","Electrical Eng & Computer Sci","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Request for madhouse list from user capen",6]
[972371,"Help Desk::Accounts","elc","elc","OpenCourseWare","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Guest account request",6]
[972373,"Help Desk::Accounts","liuliang","liuliang","Urban Studies & Planning","2009-07-30","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",1,1,"(blank)","(blank)","Request for ydy-group list from user liuliang",5]
[972379,"Help Desk::Call Center","peairs","peairs","(blank)","2009-07-31","2009-07-31","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","Webmail errors",19]
[972380,"Help Desk::Accounts","ameer","ameer","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Re: e-mail forwarding",6]
[972413,"Help Desk::Accounts","capen","capen","Electrical Eng & Computer Sci","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Request for asylum list from user capen",5]
[972422,"Help Desk::Call Center","hbrenner","hbrenner","Chemical Engineering","2009-07-31","(blank)","2009-08-06","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Problem renewing Personal Certificate",15]
[972440,"Help Desk::Call Center","lnr","lnr","Biological Engineering","2009-07-31","2009-07-31","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","Email issues",30]
[972456,"Help Desk::Accounts","liuliang","liuliang","Urban Studies & Planning","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Request for ydy-research list from user liuliang",5]
[972508,"Help Desk::Call Center","caab7955","caab7955","MIT-Portugal Program","2009-07-31","(blank)","2009-08-02","2009-08-02","2009-07-31","2009-08-02",0,2,"(blank)","(blank)","Final Reminder: Secure Web Services require MIT personal certificates",15]
[972525,"Help Desk::Call Center","adolan","adolan","Audit Division","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Fwd: Spam Quarantine Summary",15]
[972528,"Help Desk::Call Center","sasmazyunus@gmail.com","N/A","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Logon failed error on PO11",22]
[972540,"Help Desk::Call Center","cathi","cathi","Office of the VP for Institute Affairs","2009-07-31","(blank)","2009-08-10","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Two issues - AppleMail unable to move message and TechTime Internal Server Error",37]
[972542,"Help Desk::Service Center","ainissa","ainissa","Materials Science and Engineering","2009-07-31","(blank)","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","2009-07-31","(blank)","Needs help with new iPhone setup - appt scheduled",19]
[972549,"Help Desk::Call Center","wangdi","wangdi","Picower Institute for Learning & Memory","2009-07-31","(blank)","2009-08-07","2009-08-07","2009-07-31","2009-08-07",0,7,"(blank)","(blank)","Certificate",43]
[972566,"Help Desk::Accounts","root@pch.mit.edu","N/A","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","[Mailman] Cron <mailman@mailman> /usr/bin/python -S /home/mailman/cron/disabled",3]
[972580,"Help Desk::Accounts","ndavine@mit.edu","N/A","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","Certs failing on Ipod Touch",3]
[972582,"Help Desk::Service Center","ahider","ahider","(blank)","2009-07-31","(blank)","2009-08-07","2009-08-07","2009-07-31","2009-08-07",0,7,"(blank)","(blank)","Damaged casing on back right corner",66]
[972596,"Help Desk::Call Center","kjwillia","kjwillia","Mechanical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Waiting for DHCP reg",7]
[972605,"Help Desk::Call Center","tressa","tressa","Information Services & Technology","2009-07-31","2009-07-31","2009-07-31","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","No Email access",8]
[972608,"Help Desk::Call Center","deborah","deborah","Mechanical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Saving plain text in Word 2007",11]
[972625,"Help Desk::Call Center","andreaf","andreaf","Security & Emergency Management Office","2009-07-31","(blank)","2009-08-03","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Request Tracker/Certificate Help",42]
[972627,"Help Desk::Call Center","marise","marise","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"renew mit certificates",12]
[972629,"Help Desk::Call Center","umans","umans","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Could not access MITPay",11]
[972633,"Help Desk::Call Center","kir","kir","Department of Biological Engineering","2009-07-31","2009-07-31","2009-08-06","2009-08-06","2009-07-31","2009-08-06",0,6,"(blank)","(blank)","DHCP and DNS issues",15]
[972636,"Help Desk::Call Center","razan","razan","Architecture","2009-07-31","2009-07-31","2009-07-31","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","mailbox empty",6]
[972640,"Help Desk::Service Center","mischke","mischke","Biology","2009-07-31","(blank)","2009-08-07","2009-08-07","2009-07-31","2009-08-07",0,7,"(blank)","(blank)","MacBook Pro with keyboard damage",65]
[972643,"Help Desk::Service Center","asteward","asteward","Anthropology Program","2009-07-31","(blank)","2009-08-11","2009-08-11","2009-07-31","2009-08-11",0,11,"(blank)","(blank)","iMac with video issue",73]
[972644,"Help Desk::Call Center","bpereira","bpereira","Chemical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Mail forwarding questions",10]
[972646,"Help Desk::Service Center","yannas","yannas","Mechanical Engineering","2009-07-31","2009-07-31","2009-08-11","2009-08-11","2009-07-31","2009-08-11",0,11,"(blank)","(blank)","Battery failure",68]
[972647,"Help Desk::Call Center","mrhalp","mrhalp","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Could not install winathena from network",7]
[972654,"Help Desk::Call Center","gearin","gearin","Information Services & Technology","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","exchange not responding",27]
[972657,"Help Desk::Call Center","jche","jche","Nuclear Reactor Laboratory","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Enabling spam quarantine",10]
[972658,"Help Desk::Call Center","hbellocchio@ttor.org","N/A","(blank)","2009-07-31","2009-07-31","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","Email still down after server outage",20]
[972670,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Cancel Kerberos ID: ahomsi",7]
[972671,"Help Desk::Call Center","lupo","lupo","Information Services & Technology","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Cannot access to SAPWebSS",11]
[972682,"Help Desk::Service Center","olimpia","olimpia","Libraries","2009-07-31","(blank)","2009-08-04","2009-08-03","2009-07-31","2009-08-03",0,3,"2009-07-31",3,"Dell XPS has graphics failure on boot",45]
[972690,"Help Desk::Service Center","kunal_ag","kunal_ag","Electrical Eng & Computer Sci","2009-07-31","(blank)","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Key missing on new MacBook Pro",14]
[972700,"Help Desk::Call Center","jacook","jacook","Global Education & Career Developmnt Ctr","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","certificate - can't get in to time sheet",11]
[972707,"Help Desk::Call Center","kjwillia","kjwillia","Mechanical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","dhcp registration issues",15]
[972709,"Help Desk::Call Center","lmeinke","lmeinke","Earth, Atmospheric &  Planetary Sciences","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"client having probs",23]
[972711,"Help Desk::Call Center","tonyi","tonyi","MIT Press","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","intermittent disconnections from exchange",20]
[972712,"Help Desk::Call Center","tmanning","tmanning","Information Services & Technology","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","Exchange Problems",24]
[972716,"Help Desk::Business Help","silugo","silugo","Housing","2009-07-31","(blank)","2009-08-07","2009-08-07","2009-07-31","2009-08-07",0,7,"2009-07-31",7,"cert error preventing access to MITSIS",26]
[972717,"Help Desk::Call Center","fuller","fuller","Information Services & Technology","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Intermittent Exchange Outage",13]
[972729,"Help Desk::Call Center","ivan@psfc.mit.edu","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","browser failed to generate key",12]
[972733,"Help Desk::Service Center","anger","anger","(blank)","2009-07-31","(blank)","2009-08-11","2009-08-11","2009-07-31","2009-08-11",0,11,"(blank)","(blank)","system shuts down during use",111]
[972743,"Help Desk::Call Center","nhengen","nhengen","Center for Technology, Policy & Ind Dev","2009-07-31","(blank)","2009-08-03","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Several Mail-based questions, po10 problems",26]
[972745,"Help Desk::Call Center","maxine","maxine","MIT Professional Education","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Mail quota at 92%",8]
[972746,"Help Desk::Accounts","wilhelm","wilhelm","Division of Comparative Medicine","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Request for dcm-postdocs list from user wilhelm",5]
[972755,"Help Desk::Call Center","joewelch","joewelch","Information Services & Technology","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","Exchange servers?",32]
[972763,"Help Desk::Call Center","kdemayo","kdemayo","Francis Bitter Magnet Laboratory","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Delete old certificate",11]
[972774,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"client can't enter time sheet",10]
[972776,"Help Desk::Call Center","silugo","silugo","Housing","2009-07-31","(blank)","2009-08-01","2009-08-01","2009-07-31","2009-07-31",0,1,"2009-07-31",1,"problem accessing mitsis in firefox",22]
[972782,"Help Desk::Call Center","bldoyle","bldoyle","Libraries","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Cached cert error",10]
[972794,"Help Desk::Service Center","sbschaffer@gmail.com","N/A","(blank)","2009-07-31","(blank)","2009-08-07","2009-08-07","2009-07-31","2009-08-07",0,7,"2009-07-31",7,"Dell Latitude fails to boot",63]
[972797,"Help Desk::Call Center","lberard","lberard","Facilities Administration","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",3,3,"(blank)","(blank)","Please register MAC addresses for DHCP (DHCP-JE06.MIT.EDU)",9]
[972811,"Help Desk::Trends","jmorzins","jmorzins","Information Services & Technology","2009-07-31","2009-08-04","2009-08-04","2009-08-04","(blank)","2009-08-04","(blank)",4,"2009-07-31",4,"7/31 - exchange server issues",10]
[972816,"Help Desk::Call Center","bevin","bevin","Department of Biological Engineering","2009-07-31","(blank)","2009-08-02","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Brightmail automatically adding user to deny list",17]
[972821,"Help Desk::Call Center","tdilwort","tdilwort","DUE Desktop Support","2009-07-31","(blank)","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Users having trouble logging into win.mit.edu/Exchange",12]
[972824,"Help Desk::Accounts","NotificationService@sylantro.mit.edu","N/A","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","You have a new message from Anonymous.",3]
[972827,"Help Desk::Call Center","verick","verick","Information Services & Technology","2009-07-31","(blank)","2009-08-06","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","No mail in IMAP account on po9",15]
[972828,"Help Desk::Call Center","james_wilberger@alum.mit.edu","N/A","(blank)","2009-07-31","(blank)","2009-08-02","2009-08-02","2009-07-31","2009-07-31",0,2,"(blank)","(blank)","alum.mit.edu SMTP servers?",14]
[972831,"Help Desk::Call Center","bevin","bevin","Department of Biological Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Setting up iPhone for IMAP",14]
[972832,"Help Desk::Call Center","jlreed","jlreed","Information Services & Technology","2009-07-31","(blank)","2009-08-07","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Outlook 2007 Rules",10]
[972834,"Help Desk::Business Help","kluker@mit.edu","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"Requisition issue for Mary Albert",11]
[972839,"Help Desk::Call Center","heanders","heanders","Aeronautics and Astronautics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"unread count in apple mail won't go away",12]
[972841,"Help Desk::Call Center","jspitzer","jspitzer","Prog in Science, Technology, & Society","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","discussion about deleting mail",10]
[972844,"Help Desk::Accounts","dsk","dsk","Urban Studies & Planning","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Athena Quota Increase: yammie (to 5GB)",10]
[972848,"Help Desk::Accounts","rlemp","rlemp","MIT-Portugal Program","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Request for portugalcall09 list from user rlemp",7]
[972849,"Help Desk::Call Center","xszhang@broadinstitute.org","N/A","(blank)","2009-07-31","(blank)","2009-08-02","2009-08-02","2009-07-31","2009-07-31",0,2,"(blank)","(blank)","Accessing MIT web space",19]
[972857,"Help Desk::Business Help","jenni","N/A","(blank)","2009-07-31","(blank)","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","2009-07-31","(blank)","client cannot access sapweb on mac",20]
[972859,"Help Desk::Call Center","sioban","sioban","Picower Institute for Learning & Memory","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Unable to submit a JV: expired personal certificates",10]
[972861,"Help Desk::Call Center","kls","kls","Brain and Cognitive Sciences","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Outlook account associated with two data files",24]
[972864,"Help Desk::Service Center","inceclones@hotmail.com","N/A","(blank)","2009-07-31","(blank)","2009-08-06","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Data recovery from thumb drive",23]
[972873,"Help Desk::UNIX/Linux","irina.puscasu@icxt.com","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","client can't enter time sheet",10]
[972874,"Help Desk::Call Center","steven.quintanilla@gmail.com","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","checking mit email away from campus",8]
[972876,"Help Desk::Athena","pitacm","pitacm","Aeronautics and Astronautics","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Priblem with Tecplot license",13]
[972877,"Help Desk::Business Help","mmcinty@MIT.EDU","N/A","(blank)","2009-07-31","(blank)","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","2009-07-31","(blank)","certificate problem",24]
[972887,"Help Desk::Accounts","cmeehan","cmeehan","Office of the Vice President for Finance","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Request for vpf-direct-reports list from user cmeehan",5]
[972891,"Help Desk::Call Center","jche","jche","Nuclear Reactor Laboratory","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","renewing certs",6]
[972893,"Help Desk::Call Center","hanumara","hanumara","Mechanical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Web publishing questions",9]
[972901,"Help Desk::Presales","derienzo","derienzo","OpenCourseWare","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",3,3,"2009-07-31",3,"Personal Discounts on DELL?",10]
[972904,"Help Desk::Service Center","marion","marion","Information Services & Technology","2009-07-31","(blank)","2009-08-11","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Dell latitude cannot detect adapter properly",71]
[972906,"Help Desk::Accounts","dmichaud","dmichaud","Security & Emergency Management Office","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Guest account request",5]
[972913,"Help Desk::Call Center","whitehea","whitehea","Aeronautics and Astronautics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","certs not working",12]
[972917,"Help Desk::Accounts","moran@broadinstitute.org","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","forwarding my email account",20]
[972920,"Help Desk::Call Center","jjmaher","jjmaher","Biology","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","[istweb] MIT Personal Certificate using IE 8.0",16]
[972924,"Help Desk::Call Center","pmaier","pmaier","History Section","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Deleting old certs",12]
[972926,"Help Desk::Call Center","mailuo","mailuo","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Certificate renewal on Macbook",12]
[972929,"Help Desk::Accounts","maier","maier","Mechanical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Updated autoresponder",11]
[972930,"Help Desk::Call Center","groisser","groisser","Architecture","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"Client needs assistance renewing certificates",12]
[972937,"Help Desk::Call Center","vixama","vixama","Professional Education Prog","2009-07-31","2009-07-31","2009-07-31","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","Unable to renew certificates",6]
[972941,"Help Desk::Call Center","somnath","somnath","Architecture","2009-07-31","(blank)","2009-08-03","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Re: [istweb] Windows XP installation",21]
[972957,"Help Desk::Call Center","valchin","valchin","Sloan School of Management","2009-07-31","2009-07-31","2009-08-04","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","how to print screen on Windows",9]
[972970,"Help Desk::Call Center","ktierney","ktierney","AMPS-Libraries","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","client needed to configure outlook express for imap",17]
[972976,"Help Desk::Accounts","diana.eastman@gmail.com","N/A","(blank)","2009-07-31","(blank)","2009-08-10","2009-08-10","2009-07-31","2009-08-10",0,10,"(blank)","(blank)","Athena Account Deactivated",10]
[972997,"Help Desk::Call Center","droberts","droberts","Aeronautics and Astronautics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Not receiving spam summary any more",6]
[973013,"Help Desk::Accounts","shuangit","shuangit","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Request for beehive list from user shuangit",14]
[973020,"Help Desk::Business Help","rsheller","rsheller","Mechanical Engineering","2009-07-31","(blank)","2009-08-10","2009-08-10","2009-07-31","2009-07-31",0,10,"2009-08-03",7,"Direct Deposit and Tax Withholding",51]
[973022,"Help Desk::Call Center","p_s","p_s","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Borrow a charger",9]
[973023,"Help Desk::Call Center","sosaf","sosaf","Electrical Eng & Computer Sci","2009-07-31","(blank)","2009-08-02","2009-08-02","2009-08-02","2009-08-02",2,2,"(blank)","(blank)","Windows 7 Availability",8]
[973032,"Help Desk::Accounts","mand","mand","Architecture","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Guest account request",9]
[973033,"Help Desk::Call Center","kanik","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Forgotten password",8]
[973034,"Help Desk::Call Center","analivia","analivia","Urban Studies and Planning","2009-07-31","2009-08-03","2009-08-03","2009-08-03","2009-08-02","2009-08-03",2,3,"(blank)","(blank)","Mailbox issues",24]
[973038,"Help Desk::Call Center","danielas","danielas","Architecture","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Helped client install certs on both Firefox and Safari",10]
[973048,"Help Desk::Call Center","quinlan","quinlan","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","instructions for exchange on outlook 2007",9]
[973053,"Help Desk::Backup","atat","atat","Center for Environmental Health Sciences","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"update TSM accounts",11]
[973055,"Help Desk::Service Center","manova","manova","Management","2009-07-31","(blank)","2009-08-11","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","(blank)","Blue screens",60]
[973057,"Help Desk::Accounts","anikolov","anikolov","Health Sciences & Technology","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"walkin: password / certificate",8]
[973066,"Help Desk::Call Center","ldell","ldell","Lab for Information & Decision Systems","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Cannot access Timesheets",8]
[973071,"Help Desk::Call Center","afdoyle","afdoyle","Museum","2009-07-31","2009-07-31","2009-07-31","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","(blank)","ECAT not available?",4]
[973073,"Help Desk::Accounts","segaloff","segaloff","Information Services & Technology","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Wiki request for ISTSR from segaloff",6]
[973077,"Help Desk::Call Center","jeycho","jeycho","Mechanical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Can't access SAPweb Self Service",10]
[973083,"Help Desk::Service Center","sharris2","sharris2","Dean for Student Life","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"Help setting up Outlook 2007",9]
[973095,"Help Desk::Call Center","rwhitman","rwhitman","Civil and Environmental Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","installing certificates over dial-up",12]
[973097,"Help Desk::Call Center","sallyc","sallyc","Aeronautics and Astronautics","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","How to access web reporting in the Data warehouse",17]
[973102,"Help Desk::Call Center","aliau","aliau","Architecture","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","error message: \"secure connection failed\"",9]
[973108,"Help Desk::Call Center","tutak","tutak","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Certificates on Safari",17]
[973109,"Help Desk::Accounts","unknown","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"phone: certificate",8]
[973126,"Help Desk::Call Center","jfeng1","jfeng1","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Sloan student trying to acquire Office",7]
[973129,"Help Desk::Call Center","N/A","N/A","(blank)","2009-07-31","(blank)","2009-08-05","2009-08-05","2009-07-31","2009-08-05",0,5,"(blank)","(blank)","Certificates not working - Firefox on Mac",14]
[973133,"Help Desk::Call Center","snovak","snovak","(blank)","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","Unable to find quota",18]
[973144,"Help Desk::Call Center","dragana","dragana","Plasma Science and Fusion Center","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Helped client install cert on Firefox",10]
[973147,"Help Desk::Call Center","james.madden06@gmail.com","N/A","(blank)","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-08-02","2009-08-03",2,3,"(blank)","(blank)","mailbox problems persist",28]
[973151,"Help Desk::Call Center","jpryor","jpryor","McGovern Institute for Brain Research","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","IMAP autoresponder",8]
[973157,"Help Desk::Call Center","aa20365@MIT.EDU","N/A","(blank)","2009-07-31","2009-08-03","2009-08-04","2009-08-04","2009-07-31","2009-08-04",0,4,"(blank)","(blank)","Getting \"Unable to retrieve quota\" Webmail msg (PO10)",22]
[973161,"Help Desk::Call Center","tharp","tharp","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","changing password",12]
[973166,"Help Desk::Call Center","mmccarth","mmccarth","Property Office","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-07-31","2009-08-03",0,3,"(blank)","(blank)","TechTime",10]
[973168,"Help Desk::Call Center","cnnadili","cnnadili","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Renewing Certificates",10]
[973169,"Help Desk::Call Center","ajemian","ajemian","McGovern Institute for Brain Research","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Requesting MATLAB 2007b",7]
[973182,"Help Desk::Call Center","eshin","eshin","Electrical Eng & Computer Sci","2009-07-31","(blank)","2009-08-06","2009-08-06","2009-07-31","2009-08-06",0,6,"(blank)","(blank)","Trouble running student Matlab",27]
[973187,"Help Desk::Call Center","hollyvm","hollyvm","Biology","2009-07-31","(blank)","2009-08-10","2009-08-10","2009-08-01","2009-08-01",1,10,"(blank)","(blank)","MIT VPN profile",20]
[973195,"Help Desk::Call Center","jketcham","jketcham","Mechanical Engineering","2009-07-31","(blank)","2009-08-07","2009-08-07","2009-08-01","2009-08-07",1,7,"(blank)","(blank)","Certificate Trouble",20]
[973199,"Help Desk::Accounts","sar","sar","Physics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Guest account request",6]
[973200,"Help Desk::Call Center","jpmerch","jpmerch","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","DHCP reg - bad password",11]
[973208,"Help Desk::Call Center","nedp","nedp","Harvard/MIT Division of HST","2009-07-31","(blank)","2009-08-02","(blank)","2009-08-02","(blank)",2,"(blank)","(blank)","(blank)","Error receiving e-mail from Harvard",13]
[973211,"Help Desk::Call Center","kjoyce@whoi.edu","N/A","(blank)","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Adding WHOI to web.mit.edu search",7]
[973215,"Help Desk::Call Center","gsands","gsands","Chemical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Secure connection failed",11]
[973220,"Help Desk::Accounts","ibrahim.toukan@duke.edu","N/A","(blank)","2009-07-31","(blank)","2009-08-04","2009-08-04","2009-07-31","2009-08-04",0,4,"(blank)","(blank)","Account Coupon",24]
[973221,"Help Desk::Call Center","gdbenson","gdbenson","Sloan School of Management","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","SAPweb not working",11]
[973230,"Help Desk::Call Center","jchiang","jchiang","Information Services & Technology","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Couldn't Launch Kerberos Identities and Jabber",12]
[973233,"Help Desk::Call Center","sxw2","sxw2","Economics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","VBscript error in IE",10]
[973234,"Help Desk::Call Center","ahamid","ahamid","Research Laboratory of Electronics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","installing certs",10]
[973239,"Help Desk::Accounts","tclewley","tclewley","Koch Inst - Integrative Cancer Research","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Guest account request",6]
[973241,"Help Desk::Call Center","migibson","migibson","Chemistry","2009-07-31","(blank)","2009-08-02","2009-08-02","2009-07-31","2009-08-02",0,2,"(blank)","(blank)","Certificate Installation",23]
[973244,"Help Desk::Call Center","minah.shahbaz@gmail.com","N/A","(blank)","2009-07-31","(blank)","2009-08-07","(blank)","2009-08-02","(blank)",2,"(blank)","(blank)","(blank)","MIT Webmail not working",14]
[973249,"Help Desk::Call Center","scass","scass","Technology Development Program","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Helped client opt into Spam Quarantine",10]
[973256,"Help Desk::Accounts","ebarrett","ebarrett","Program in Writing & Humanistic Studies","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"add new site admin to wiki",8]
[973259,"Help Desk::Service Center","akaestli","akaestli","Biology","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","renewing certificates in safari and firefox",14]
[973265,"Help Desk::Accounts","cljames","cljames","Physics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","please delet account",10]
[973269,"Help Desk::Call Center","kjvaeth","kjvaeth","Program in Writing & Humanistic Studies","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","new certs not working",12]
[973271,"Help Desk::Call Center","shefali","shefali","Management","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Stellar doenst work",9]
[973284,"Help Desk::Business Help","akaestli","akaestli","Biology","2009-07-31","(blank)","2009-08-07","(blank)","2009-07-31","(blank)",0,"(blank)","2009-07-31","(blank)","Client locked out of Timesheet",19]
[973285,"Help Desk::Business Help","crisman","crisman","(blank)","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-08-01","2009-08-01",1,3,"2009-08-03",0,"Cannot access Direct Deposit",22]
[973286,"Help Desk::Call Center","bday","bday","Chemical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","can't get into timesheets",11]
[973292,"Help Desk::Call Center","jeycho","jeycho","Mechanical Engineering","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","Sapweb Direct Deposit Unexpected Error",15]
[973299,"Help Desk::Call Center","goentzel","goentzel","Center for Transportation & Logistics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"(blank)","(blank)","questions about setting up a stellar site",8]
[973304,"Help Desk::Backup","rapa","rapa","Aeronautics and Astronautics","2009-07-31","(blank)","2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,0,"2009-07-31",0,"setup TSM node ISN-CSM",11]
[973327,"Help Desk::Call Center","pcdedon","pcdedon","Department of Biological Engineering","2009-07-31","(blank)","2009-08-01","2009-08-01","2009-08-01","2009-08-01",1,1,"(blank)","(blank)","Stellar web site now inaccessible",10]
[973334,"Help Desk::Call Center","agoldber","agoldber","(blank)","2009-07-31","(blank)","2009-08-02","(blank)","2009-08-02","(blank)",2,"(blank)","(blank)","(blank)","mailbox trouble",11]
[973340,"Help Desk::Call Center","mjbeaser@gmail.com","N/A","(blank)","2009-07-31","(blank)","2009-08-05","2009-08-05","2009-08-02","2009-08-05",2,5,"(blank)","(blank)","Iphone setup questions",35]
[973362,"Help Desk::Accounts","bbrown","bbrown","Division of Comparative Medicine","2009-07-31","(blank)","2009-08-03","2009-08-03","2009-08-03","2009-08-03",3,3,"(blank)","(blank)","Account for Meghan Withers",6]
[973367,"Help Desk::Call Center","drkatzin","drkatzin","Physics","2009-07-31","(blank)","2009-08-01","2009-08-01","2009-08-01","2009-08-01",1,1,"(blank)","(blank)","web certificates",10]
[973374,"Help Desk::Call Center","kvmolina","kvmolina","(blank)","2009-07-31","(blank)","2009-08-01","2009-08-01","2009-08-01","2009-08-01",1,1,"(blank)","(blank)","Expired certificate?",9]
[973376,"Help Desk::Call Center","mondol@MIT.EDU","N/A","(blank)","2009-07-31","(blank)","2009-08-06","2009-08-06","2009-07-31","2009-08-06",0,6,"(blank)","(blank)","Help moving email off server",42]
[973378,"Help Desk::Backup","rapa","rapa","Aeronautics and Astronautics","2009-07-31","(blank)","2009-07-31","(blank)","2009-07-31","(blank)",0,"(blank)","2009-07-31","(blank)","cancel TSM node PIPI (B)",13]
[973380,"Help Desk::Call Center","cherhold","cherhold","(blank)","2009-07-31","(blank)","2009-08-11","2009-08-11","2009-08-01","2009-08-07",1,11,"(blank)","(blank)","personal certificates",22]
["(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)","(blank)"]

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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Rt Custom Field Name","Method","OS","OS Version","Platform","Software","Software Version","Special Tag"]
["Tkt Id","Queue Name","Tkt Status","Tkt Requestor","Tkt Requestor Unit Name","Tkt Requestor Person Type","Calendar Year","Calendar Month","Tkt Created Date","Tkt Last Updated Date","Tkt Resolved Date","Tkt 1St Opened Date","Tkt Days Before 1St Opened","Tkt 1St Resolved Date","Tkt Days On Hold","Tkt Days Create Last Resolv","Tkt Days Que Trnsf Last Resolv","Custom Field Value","Custom Field Value","Custom Field Value","Custom Field Value","Custom Field Value","Custom Field Value","Custom Field Value"]
[944564,"Help Desk::Call Center","resolved","laken.top@vandals.uidaho.edu",null,null,2009,7,"2009-07-01","2009-07-07","2009-07-07","2009-07-01",0,"2009-07-07",6,6,null," E-Mail"]
[944612,"Help Desk::Athena","resolved","sgildea","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-01","2009-07-09","2009-07-09","2009-07-01",0,"2009-07-09",7,8,null," E-Mail"]
[944826,"Help Desk::Business Help","resolved","ktanaka","Sloan School of Management","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," E-Mail"," Windows XP",null," PC"," SAP, SAPWeb"]
[944841,"Help Desk::Call Center","resolved","rdeering","Biology","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[944842,"Help Desk::Call Center","resolved","bldoyle","Libraries","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows",null," PC",null," MIT Libraries"]
[944844,"Help Desk::Call Center","resolved","pepebe","Biology","Current Employee",2009,7,"2009-07-01","2009-07-09","2009-07-09","2009-07-01",0,"2009-07-09",7,8,null," Voice"," Unknown",null," Unknown"," Webmail"]
[944867,"Help Desk::Athena","waiting","jojo4ril","Chemical Engineering","Current Student",2009,7,"2009-07-01","2009-08-12","2009-08-10","2009-07-01",0,"2009-08-10",42,40,40," E-Mail"]
[944880,"Help Desk::Call Center","resolved","jbowker","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"," Mac OS X",10.5," Macintosh"," Thunderbird"," 2.0.0.21"]
[944980,"Help Desk::Call Center","resolved","jrees","Mechanical Engineering","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945004,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,7,"2009-07-01","2009-07-09","2009-07-09","2009-07-01",0,"2009-07-09",7,8,null," Voice"," Windows XP",null," PC"," OCFO"]
[945034,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Unknown",null," Unknown"," Network:Other"]
[945060,"Help Desk::Service Center","resolved","khessler","Materials Science and Eng","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," Voice"," Windows Vista"," Home Premium"," PC"]
[945062,"Help Desk::Call Center","resolved","mindyb","Microphotonics Center","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS X",null,null," Word"]
[945067,"Help Desk::Call Center","resolved","allisond",null,"Moira Account",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"," Unknown",null," Unknown"," Network:Other"]
[945072,"Network::Requests","resolved","franx","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0]
[945076,"Help Desk::Service Center","resolved","fseverin","Management","Current Student",2009,7,"2009-07-01","2009-07-10","2009-07-10","2009-07-01",0,"2009-07-10",4,9,null," Voice",null,null," PC"]
[945079,"Help Desk::Call Center","resolved","gami_d_naislin@raytheon.com",null,null,2009,7,"2009-07-01","2009-07-07","2009-07-07","2009-07-01",0,"2009-07-07",6,6,null," Voice"," Windows XP",null," PC"," Network:Wireless"]
[945082,"Help Desk::Call Center","resolved","sean0138","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-02","2009-07-02",null,null,"2009-07-02",0,1,null," Voice"]
[945088,"Help Desk::Call Center","resolved","mcneillh","Libraries","Current Employee",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,null," Voice"," Windows Vista",null,null," Word",2007]
[945092,"Help Desk::Call Center","resolved","markep","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP"," SP3"," PC"," Outlook",2003]
[945098,"Help Desk::Call Center","resolved","paulp","Office of the President","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945101,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945102,"Help Desk::Call Center","resolved","akerlof","Sloan School of Management","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice",null,null,null," Webmail"]
[945106,"Help Desk::Call Center","resolved","zahn","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice",null,null," Mobile Device"]
[945121,"Help Desk::Business Help","resolved","chewgl","Biology","Current Student",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,1," E-Mail"," Windows XP",null," PC"," Certificates"]
[945123,"Help Desk::Call Center","resolved","cope","Anthropology Program","Current Employee",2009,7,"2009-07-01","2009-07-06","2009-07-06","2009-07-01",0,"2009-07-06",0,5,null," Voice"," Windows XP"," Pro SP3"," PC"," iPass",2.4]
[945125,"Help Desk::Business Help","resolved","lorettam","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," Voice"]
[945175,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,1," Voice"," Windows XP",null," PC"," Hardware"]
[945181,"Help Desk::Call Center","resolved","sjenks",null,"Non Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP",null," PC"," Software Distribution"]
[945183,"Help Desk::Call Center","resolved","jcmurphy","Media Laboratory","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," Firefox"]
[945219,"Help Desk::HDweb","resolved","gore@MIT.EDU",null,null,2009,7,"2009-07-01","2009-07-28","2009-07-28","2009-07-01",0,"2009-07-01",11,27,27," Voice"," Mac OS X"," Homestead"," Macintosh"]
[945254,"Help Desk::Call Center","resolved","mross","Department of Biological Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945264,"Help Desk::Call Center","resolved","l.olshansky@hotmail.com",null,null,2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,null," E-Mail"," Windows XP",null,null," Internet Explorer",7]
[945266,"Help Desk::Call Center","resolved","evahuang","Sloan School of Management","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[945272,"Help Desk::Call Center","resolved","caley","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,null," Voice"]
[945283,"Help Desk::Business Help","resolved","amyang","Program in Media Arts and Sciences","Current Employee",2009,7,"2009-07-01","2009-08-07","2009-08-07","2009-07-01",0,"2009-07-16",31,37,37," Voice"]
[945307,"Help Desk::Service Center","resolved","markep","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-01","2009-08-04","2009-07-02","2009-07-01",0,"2009-07-02",0,1,1," Voice"," Windows Vista",null," PC"," Outlook",2003]
[945315,"Network::Requests","resolved","cet1@cam.ac.uk",null,null,2009,7,"2009-07-01","2009-07-10","2009-07-10","2009-07-10",9,"2009-07-10",0,9]
[945318,"Help Desk::Call Center","resolved","agorham","Chemistry","Current Employee",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-02",1,"2009-07-02",0,1,null," E-Mail"," Windows",null," PC"," Other"," X-Win"]
[945355,"Help Desk::Call Center","resolved","aran","Department of Biological Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS",null," Macintosh"," TSM"]
[945391,"Help Desk::Service Center","resolved","tahmed","Civil and Environmental Eng","Current Student",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,null," Voice",null,null," PC"]
[945403,"Help Desk::Call Center","resolved","mytang82","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945405,"Help Desk::Call Center","resolved","marsh",null,"Non Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[945411,"Network::Requests","resolved","cfox","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-05","2009-07-05","2009-07-01",0,"2009-07-05",0,4]
[945418,"Help Desk::Business Help","resolved","tzh","Sloan School of Management","Current Employee",2009,7,"2009-07-01","2009-08-04","2009-08-04","2009-07-01",0,"2009-08-04",33,34,34," Voice"," Windows",null," PC"," Certificates"]
[945424,"Help Desk::Call Center","resolved","zarrouat","Mechanical Engineering","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP",null," PC"," Acad (Matlab,LaTex,etc)"," SolidWorks"]
[945450,"Help Desk::Business Help","resolved","haoc@berkeley.edu",null,null,2009,7,"2009-07-01","2009-07-22","2009-07-22","2009-07-01",0,"2009-07-22",20,21,21," E-Mail"]
[945475,"Help Desk::Call Center","resolved","pepebe","Biology","Current Employee",2009,7,"2009-07-01","2009-07-06","2009-07-06","2009-07-01",0,"2009-07-06",4,5,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," AppleMail",3]
[945477,"Help Desk::Call Center","resolved","agarwals",null,"Non Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS X"," Leopard 10.5"," Macintosh"]
[945486,"Help Desk::Service Center","resolved","chenh","Mathematics","Current Student",2009,7,"2009-07-01","2009-07-28","2009-07-28","2009-07-01",0,"2009-07-28",25,27,27," E-Mail",null,null," PC"]
[945505,"Help Desk::Call Center","resolved","rgosline","Sloan School of Management","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice",null,null," PC"]
[945506,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," Voice",null,null," Unknown"," Webmail"]
[945527,"Help Desk::Call Center","resolved","mross","Department of Biological Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945529,"Help Desk::Call Center","resolved","julietp","Center for Technology, Policy & Ind Dev","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945543,"Help Desk::Service Center","resolved","aurora","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-08-13","2009-08-13","2009-07-01",0,"2009-08-13",41,43,43," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Hardware"]
[945546,"Help Desk::Service Center","resolved","hansdiet","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-08","2009-07-08","2009-07-01",0,"2009-07-08",7,7,null," Voice",null,null," PC"]
[945547,"Help Desk::Backup","resolved","erminia","Biology","Current Employee",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,null," E-Mail"]
[945551,"Help Desk::Call Center","resolved","drubin@mit.edu",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP",null," PC"]
[945553,"Help Desk::Business Help","resolved","N/A",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," Voice"," Windows Vista",null," PC"," Internet Explorer",7]
[945564,"Help Desk::Call Center","resolved","mcpaton","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS",10.4," Macintosh"," Certificates"]
[945566,"Help Desk::Call Center","resolved","response@alienskin.com",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01",null,null,"2009-07-01",0,0,null," E-Mail"]
[945567,"Help Desk::Business Help","resolved","joelim",null,"Non Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," Voice"," Mac OS X",null," Macintosh"]
[945584,"Help Desk::Call Center","resolved","mayak","Office of Foundation Relations","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945599,"Help Desk::Business Help","resolved","jschuler","Lemelson/MIT Program","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," Voice"]
[945602,"Help Desk::Call Center","resolved","pkemble","Center for Environmental Health Sciences","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945616,"Help Desk::Call Center","resolved","mayak","Office of Foundation Relations","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945627,"Help Desk::Call Center","resolved","levey","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS",null," Macintosh"," Certificates"]
[945636,"Help Desk::UNIX/Linux","resolved","bknoll","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-29","2009-07-29","2009-07-01",0,"2009-07-29",1,28,null," E-Mail"," Linux",null," PC"," Operating System"]
[945641,"Help Desk::Call Center","resolved","shhong","Mechanical Engineering","Current Student",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-02",1,"2009-07-02",0,1,null," E-Mail"]
[945650,"Help Desk::Call Center","resolved","huanghl","Chemistry","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945653,"Help Desk::Call Center","resolved","sfay","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP"," SP3"," PC"," Mozilla Firefox"]
[945661,"Help Desk::Backup","resolved","mamat","Chemical Engineering","Current Employee",2009,7,"2009-07-01","2009-07-07","2009-07-07","2009-07-07",6,"2009-07-07",0,6,null," E-Mail"]
[945669,"Network::Requests","new","mmanley","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-02",null,"2009-07-01",0,null,0]
[945670,"Help Desk::Business Help","resolved","sallyc","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-01","2009-07-20","2009-07-20","2009-07-01",0,"2009-07-01",15,19,19," Voice"]
[945673,"Help Desk::Call Center","resolved","tramdang","Chemical Engineering","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[945677,"Help Desk::Call Center","resolved","jrauch","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP"," Pro SP3"," PC"," Mozilla Firefox"," 3.0.11"]
[945696,"Help Desk::HDweb","resolved","cook","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,1," Voice"," Mac OS X"," 10.5.6"," Macintosh"," DreamWeaver",8]
[945710,"Help Desk::Call Center","resolved","kates","Office of the President","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945713,"Help Desk::Business Help","resolved","tcybulski@gmail.com",null,null,2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-01",0,"2009-07-02",0,1,1," E-Mail"," Windows XP",null," PC"," Mozilla Firefox"," 3.0.10"]
[945722,"Help Desk::Call Center","resolved","kbond","Department of Biological Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Unknown",null," Unknown"," Certificates"]
[945726,"Help Desk::Call Center","resolved","hylee","Chemistry","Current Employee",2009,7,"2009-07-01","2009-07-09","2009-07-09","2009-07-01",0,"2009-07-09",7,8,null," E-Mail"]
[945728,"Help Desk::Service Center","resolved","kir","Department of Biological Engineering","Current Employee",2009,7,"2009-07-01","2009-07-10","2009-07-10","2009-07-01",0,"2009-07-10",2,9,9," Voice"," Windows XP"," Professional (64-bit)"," PC"]
[945731,"Help Desk::Call Center","resolved","cdimas","Technology Development Program","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945737,"Help Desk::Call Center","resolved","hkhung","Chemical Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Unknown",null," Unknown"," Unknown"]
[945739,"Help Desk::Call Center","resolved","isaaca","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Other",null," Other"," Network:Other"]
[945757,"Help Desk::Call Center","resolved","krieger","Biology","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945759,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-01","2009-07-08","2009-07-08","2009-07-01",0,"2009-07-08",0,7,null," Voice",null,null," PC"]
[945761,"Help Desk::Service Center","resolved","tjw",null,"Non Current Employee",2009,7,"2009-07-01","2009-07-07","2009-07-07","2009-07-01",0,"2009-07-07",5,6,null," Voice",null,null," PC"]
[945763,"Help Desk::Call Center","resolved","sarahfollenweider@gmail.com",null,null,2009,7,"2009-07-01","2009-07-09","2009-07-09","2009-07-01",0,"2009-07-09",7,8,null," E-Mail",null,null,null," Email:Other"]
[945764,"Help Desk::Call Center","resolved","maguocha@exchange.mit.edu",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945772,"Help Desk::Service Center","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-01","2009-07-08","2009-07-08","2009-07-01",0,"2009-07-08",6,7,null," Voice",null,null," PC"]
[945778,"Help Desk::Call Center","resolved","miforbes","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-01","2009-07-02","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945788,"Help Desk::Call Center","resolved","kaminsk","Urban Studies & Planning","Current Employee",2009,7,"2009-07-01","2009-07-07","2009-07-07","2009-07-01",0,"2009-07-07",6,6,null," Voice"]
[945793,"Network::Requests","resolved","jmorzins@MIT.EDU",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0]
[945796,"Help Desk::Call Center","resolved","rachel","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Other",null," Unknown"," Other"]
[945804,"Help Desk::Call Center","resolved","yeseul","Urban Studies and Planning","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945809,"Network::Requests","resolved","tnj","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-09","2009-07-09","2009-07-09",8,"2009-07-09",0,8]
[945817,"Help Desk::Call Center","resolved","mmaloof","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945821,"Help Desk::Call Center","resolved","allenl",null,"Non Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows XP",null," PC"," Exchange"]
[945828,"Help Desk::Service Center","resolved","tpmcinto","Management","Current Student",2009,7,"2009-07-01","2009-07-08","2009-07-08","2009-07-01",0,"2009-07-08",5,7,null," Voice",null,null," PC"]
[945829,"Help Desk::Call Center","resolved","cwheeler","Technology Review","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945834,"Help Desk::Call Center","resolved","adeveau","Architecture","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Acrobat Reader"," 8.1.0"]
[945837,"Help Desk::Call Center","resolved","aperrott","Biology","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," E-Mail"]
[945852,"Help Desk::Service Center","waiting","rfsmith","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-08-11",null,"2009-07-06",5,null,36,null,null," E-Mail",null,null," Macintosh"]
[945862,"Help Desk::Call Center","resolved","rtilden",null,"Non Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[945869,"Help Desk::Call Center","resolved","marta.gonzalez.v@gmail.com",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945871,"Help Desk::Call Center","resolved","osharone","Sloan School of Management","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Mozilla Firefox"," 3.0.11"]
[945876,"Help Desk::Call Center","resolved","clmw","Physics","Current Student",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945897,"Help Desk::Call Center","resolved","drandall","Student Support Services","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945958,"Help Desk::Call Center","resolved","pdoherty@carouselindustries.com",null,null,2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[945984,"Help Desk::Call Center","resolved","smcarpen",null,"Non Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Other",null," Other"," Other"]
[945987,"Help Desk::Service Center","resolved","smyser","Information Services & Technology","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,0," Voice"," Windows",null," PC"," Hardware"]
[945994,"Help Desk::Call Center","resolved","pgholder","Chemistry","Current Employee",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"]
[946009,"Help Desk::Call Center","resolved","msp10",null,"Moira Account",2009,7,"2009-07-01","2009-07-01","2009-07-01","2009-07-01",0,"2009-07-01",0,0,null," Voice"," Windows Vista",null," PC"]
[946039,"Help Desk::Business Help","resolved","tifa","Civil and Environmental Eng","Current Student",2009,7,"2009-07-01","2009-07-15","2009-07-02","2009-07-01",0,"2009-07-02",0,1,1," E-Mail"]
[946076,"Help Desk::Business Help","resolved","mingdao","Materials Science and Engineering","Current Employee",2009,7,"2009-07-01","2009-07-21","2009-07-21","2009-07-02",1,"2009-07-21",19,20,20," E-Mail"]
[946120,"Help Desk::Business Help","resolved","lmont","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-02",1,"2009-07-02",0,1,0," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[946131,"Network::Requests","resolved","wenliu","Chemistry","Current Student",2009,7,"2009-07-01","2009-07-02","2009-07-02","2009-07-02",1,"2009-07-02",0,1]
[946312,"Help Desk::Call Center","resolved","farshid_emami@yahoo.com",null,null,2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"]
[946383,"Help Desk::Business Help","resolved","nlyons","Chemistry","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,0," Voice"]
[946392,"Help Desk::Call Center","resolved","amahindroo@gmail.com",null,null,2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,0]
[946393,"Help Desk::Business Help","resolved","ewilkoff","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-02","2009-07-06","2009-07-02","2009-07-02",0,"2009-07-02",0,0,0," Voice"," Mac OS X"," 10.5.6"," Macintosh"," SAP, SAPWeb"," Safari"]
[946396,"Help Desk::Business Help","resolved","robins","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-02","2009-08-04","2009-08-04","2009-07-02",0,"2009-08-04",28,33,30," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[946434,"Help Desk::Call Center","resolved","dtesch","Management","Current Student",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"," Mac OS X",10.5," Macintosh"]
[946450,"Help Desk::Call Center","resolved","emazique","Sloan School of Management","Current Employee",2009,7,"2009-07-02","2009-07-09","2009-07-09","2009-07-02",0,"2009-07-09",7,7,null," Voice",null,null,null," Network:Bad Drop"]
[946451,"Help Desk::Service Center","resolved","mythili","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-02","2009-07-06","2009-07-06","2009-07-02",0,"2009-07-06",0,4,4," Voice"," Windows XP"," Version 2002 SP 2"," PC"]
[946457,"Help Desk::Call Center","resolved","dipaul","Materials Science and Engineering","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"]
[946461,"Help Desk::Service Center","resolved","mmagnani",null,"Non Current Student",2009,7,"2009-07-02","2009-07-07","2009-07-07","2009-07-02",0,"2009-07-06",4,5,5," Voice"," Windows XP"," Version 2002 SP3"," PC"," Hardware"]
[946465,"Help Desk::Call Center","resolved","rcrowley","Haystack Observatory","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"]
[946471,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"]
[946476,"Help Desk::Business Help","resolved","schaos","Economics","Current Employee",2009,7,"2009-07-02","2009-07-09","2009-07-09","2009-07-02",0,"2009-07-09",6,7,7," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[946485,"Edtech::Stellar","resolved","jpbonsen","Media Laboratory","Current Employee",2009,7,"2009-07-02","2009-07-06","2009-07-06","2009-07-02",0,"2009-07-06",0,4,4]
[946501,"Help Desk::Call Center","resolved","echadis","School of Science","Current Employee",2009,7,"2009-07-02","2009-07-09","2009-07-09","2009-07-02",0,"2009-07-09",7,7,null," Voice"," Windows XP"," 2002 SP3"," PC"," Outlook"," 2003 SP3"]
[946513,"Help Desk::Call Center","resolved","tharp",null,"Non Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows",null," PC"," Webmail"]
[946522,"Help Desk::Business Help","resolved","tgadde","Office of the Provost","Current Employee",2009,7,"2009-07-02","2009-07-21","2009-07-21","2009-07-02",0,"2009-07-21",19,19,null," E-Mail"]
[946541,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Mac OS X",10.4," Macintosh"," Other"," folder permissions"]
[946550,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"]
[946606,"Help Desk::Athena","resolved","wreilly","Libraries","Current Employee",2009,7,"2009-07-02","2009-08-10","2009-08-10","2009-07-02",0,"2009-08-10",39,39,39]
[946612,"Help Desk::Call Center","resolved","dsk","Urban Studies & Planning","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"," Windows",null," PC"," DHCP"]
[946619,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0]
[946631,"Help Desk::Call Center","resolved","lroldan","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-02","2009-07-13","2009-07-13","2009-07-02",0,"2009-07-13",9,11,null," Voice",null,null,null,null,null," Stellar"]
[946648,"Help Desk::Call Center","resolved","ahynes","Biology","Current Student",2009,7,"2009-07-02","2009-07-09","2009-07-09","2009-07-02",0,"2009-07-02",3,7,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," VPN"]
[946655,"Help Desk::Service Center","resolved","mohr","Mechanical Engineering","Current Employee",2009,7,"2009-07-02","2009-07-07","2009-07-07","2009-07-02",0,"2009-07-07",5,5,null," Voice",null,null," PC"]
[946666,"Help Desk::Business Help","resolved","N/A",null,null,2009,7,"2009-07-02","2009-07-06","2009-07-02","2009-07-02",0,"2009-07-02",0,0,0," Voice",null,null,null," SAP, SAPWeb"]
[946672,"Help Desk::Business Help","resolved","hrycaj","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"]
[946690,"Help Desk::Call Center","resolved","tcdevita","Audio Visual Services","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows XP",null," PC"," Printing:KLPR,LPR"]
[946699,"Help Desk::Business Help","waiting","brel","Mechanical Engineering","Current Student",2009,7,"2009-07-02","2009-07-14",null,"2009-07-02",0,null,8,null,null," Voice"]
[946706,"Help Desk::Call Center","resolved","jv224","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[946710,"Help Desk::Call Center","resolved","dianna","Physics","Current Student",2009,7,"2009-07-02","2009-07-15","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice",null," 10.5.7"," Macintosh"," Safari"]
[946715,"Help Desk::Call Center","resolved","omta","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows XP",null," PC"," Thunderbird"," 2.0.0.19"]
[946726,"Help Desk::Call Center","resolved","jlar","Architecture","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[946731,"Help Desk::Backup","resolved","kdk323","Nuclear Engineering","Current Student",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,0," E-Mail"]
[946735,"Help Desk::Business Help","resolved","amstone","Human Resources","Current Employee",2009,7,"2009-07-02","2009-07-21","2009-07-21","2009-07-02",0,"2009-07-21",19,19,null," E-Mail"]
[946745,"Help Desk::Business Help","resolved","kangiser","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-02","2009-07-06","2009-07-06","2009-07-02",0,"2009-07-06",3,4,4," E-Mail"]
[946746,"Help Desk::Call Center","resolved","jgallebishop@gmail.com",null,null,2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"]
[946752,"Help Desk::Call Center","resolved","yorkc","Comparative Media Studies","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"]
[946753,"Help Desk::Business Help","resolved","dtgordon","MIT Professional Education","Current Employee",2009,7,"2009-07-02","2009-07-14","2009-07-14","2009-07-02",0,"2009-07-14",11,12,12," Voice",null,null," PC"]
[946760,"Help Desk::Call Center","resolved","pearlin","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Mozilla Firefox"," 3.0.11"]
[946771,"Help Desk::Call Center","resolved","kgoosens","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"," 3.0.11"]
[946778,"Help Desk::Call Center","resolved","weibel","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-02","2009-07-10","2009-07-10","2009-07-02",0,"2009-07-10",7,8,null," Voice",null,null," Mobile Device"]
[946779,"Help Desk::Call Center","resolved","clarelee","Mathematics","Current Student",2009,7,"2009-07-02","2009-07-10","2009-07-10","2009-07-02",0,"2009-07-10",7,8,null," E-Mail"]
[946807,"Help Desk::Call Center","resolved","chainley","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"]
[946829,"Help Desk::Call Center","resolved","ritachao",null,"Non Current Student",2009,7,"2009-07-02","2009-07-14","2009-07-14","2009-07-02",0,"2009-07-02",6,12,null,null," Mac OS X"]
[946848,"Help Desk::Call Center","resolved","hadar","Physics","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"]
[946854,"Help Desk::Call Center","resolved","efkeller","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-02","2009-07-27","2009-07-27","2009-07-02",0,"2009-07-27",16,25,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail",3.6]
[946855,"Help Desk::Call Center","resolved","sobesv","Nuclear Engineering","Current Student",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows Vista",null," PC",null," Google Chrome"]
[946858,"Help Desk::Business Help","resolved","rheiser","Office of Development Services","Current Employee",2009,7,"2009-07-02","2009-07-06","2009-07-06","2009-07-02",0,"2009-07-06",3,4,4," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Citrix"," 10.00.600"]
[946860,"Help Desk::Call Center","resolved","babraham","Libraries","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows Vista"," 64 bit"," PC"," VPN"]
[946866,"Help Desk::Call Center","resolved","moleary",null,"Moira Account",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[946868,"Help Desk::Call Center","resolved","mariejo","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"]
[946869,"Help Desk::Call Center","resolved","jundzilo","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Acrobat Reader"," 8.1.4"]
[946904,"Help Desk::Call Center","resolved","cope","Anthropology Program","Current Employee",2009,7,"2009-07-02","2009-07-14","2009-07-14","2009-07-02",0,"2009-07-14",8,12,null," E-Mail"," Windows Vista",null," PC"," VPN",4.9000000000000004]
[946906,"Help Desk::Business Help","resolved","efogg","Political Science","Current Employee",2009,7,"2009-07-02","2009-07-21","2009-07-21","2009-07-02",0,"2009-07-21",14,19,19," E-Mail"," Athena",null,null," SAP, SAPWeb"," firefox"]
[946917,"Help Desk::Call Center","resolved","abdenna","VP Information Services & Technology","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows XP",null," PC"]
[946920,"Help Desk::Business Help","resolved","ncrosby","Alumni Association","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,0," Voice",null,null,null," SAP, SAPWeb"]
[946930,"Help Desk::Call Center","resolved","rachel","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-02","2009-07-09","2009-07-09","2009-07-02",0,"2009-07-02",0,7,0]
[946934,"Network::Requests","new","sturner","Information Services & Technology","Current Employee",2009,7,"2009-07-02","2009-07-02",null,null,null,null,0]
[946958,"Help Desk::Call Center","resolved","bramsay","Housing","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows",null," PC"," Mozilla Firefox"]
[946963,"Help Desk::Service Center","resolved","adutta","Architecture","Current Employee",2009,7,"2009-07-02","2009-07-06","2009-07-06","2009-07-02",0,"2009-07-06",0,4,4," Voice"," Windows XP"," Professional SP3",null," Operating System"]
[946964,"Help Desk::Call Center","resolved","kara.desalvo@gmail.com",null,null,2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," E-Mail"]
[946973,"Help Desk::Call Center","resolved","moleary",null,"Moira Account",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Unknown",null," Unknown"," SAP, SAPWeb"]
[946976,"Help Desk::Athena","resolved","apratim","Physics","Current Student",2009,7,"2009-07-02","2009-07-27","2009-07-27","2009-07-02",0,"2009-07-27",0,25,null," E-Mail"]
[946994,"Help Desk::Call Center","resolved","hsmarcus","Mechanical Engineering","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"]
[947019,"Help Desk::HDweb","resolved","cook","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-02","2009-07-06","2009-07-06","2009-07-02",0,"2009-07-06",0,4,4," Voice"," Windows XP",null," PC"," DreamWeaver"]
[947029,"Help Desk::Call Center","resolved","lilehman","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows",null," PC"," Powerpoint"]
[947043,"Network::Requests","resolved","bknoll","Information Services & Technology","Current Employee",2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0]
[947057,"Help Desk::Business Help","resolved","maddie","Mechanical Engineering","Current Student",2009,7,"2009-07-02","2009-07-22","2009-07-22","2009-07-02",0,"2009-07-22",18,20,20," E-Mail"," Windows XP",null," PC"]
[947075,"Help Desk::Call Center","resolved","marta.gonzalez.v@gmail.com",null,null,2009,7,"2009-07-02","2009-07-02","2009-07-02","2009-07-02",0,"2009-07-02",0,0,null," Voice"," Windows"]
[947078,"Help Desk::Call Center","resolved","sherah","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-02","2009-07-17","2009-07-17","2009-07-02",0,"2009-07-17",14,15,null," Voice"]
[947105,"Help Desk::Athena","waiting","victorio","Not Available","Current Student",2009,7,"2009-07-02","2009-08-10","2009-08-06","2009-07-02",0,"2009-08-06",33,35,35," Voice"]
[947109,"Network::Requests","resolved","mathieuj","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-02","2009-07-08","2009-07-08","2009-07-06",4,"2009-07-06",0,6,1]
[947169,"Help Desk::Call Center","resolved","phw317",null,"Non Current Student",2009,7,"2009-07-02","2009-07-14","2009-07-14","2009-07-06",4,"2009-07-14",7,12,null," E-Mail"," Windows XP",null," PC"," Outlook",2007]
[947174,"Help Desk::Athena","resolved","lucasxd","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-02","2009-07-14","2009-07-14","2009-07-06",4,"2009-07-14",7,12,null," E-Mail"]
[947208,"Help Desk::Tether/iPass","resolved","lipoff","Chemistry","Current Student",2009,7,"2009-07-02","2009-07-06","2009-07-06","2009-07-06",4,"2009-07-06",0,4,1," E-Mail"]
[947216,"Help Desk::Call Center","resolved","suckale","Earth, Atmos & Planetary Sci","Current Student",2009,7,"2009-07-02","2009-07-13","2009-07-13","2009-07-06",4,"2009-07-13",7,11,null," E-Mail"]
[947224,"Help Desk::Service Center","resolved","blairk","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-02","2009-08-12","2009-08-12","2009-07-06",4,"2009-07-06",1,41,35," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"]
[947279,"Help Desk::Call Center","resolved","saz","Chemical Engineering","Current Student",2009,7,"2009-07-03","2009-07-06","2009-07-06","2009-07-06",3,"2009-07-06",0,3,null," E-Mail"," Windows Vista"," 64 bit"," PC"," VPN"]
[947396,"Help Desk::Athena","resolved","shashank_achiver@hotmail.com",null,null,2009,7,"2009-07-03","2009-07-06","2009-07-06","2009-07-06",3,"2009-07-06",0,3,null," E-Mail"]
[947409,"Help Desk::Call Center","resolved","hamids","System Design & Management Prg","Current Student",2009,7,"2009-07-03","2009-07-06","2009-07-06","2009-07-06",3,"2009-07-06",0,3,null," E-Mail"," Windows",null," PC"," Outlook",2007]
[947454,"Edtech::Stellar","open","laij888","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-03","2009-08-14",null,"2009-07-06",3,null,0]
[947475,"Help Desk::Service Center","resolved","mciver","Physics","Current Student",2009,7,"2009-07-03","2009-07-07","2009-07-07","2009-07-06",3,"2009-07-07",0,4,1," E-Mail"," Windows XP",null," PC"]
[947495,"Edtech::Stellar","resolved","fraenkel@MIT.EDU",null,null,2009,7,"2009-07-03","2009-07-23","2009-07-23","2009-07-06",3,"2009-07-23",0,20,17]
[947504,"Help Desk::Call Center","resolved","cherif",null,"Non Current Student",2009,7,"2009-07-03","2009-07-20","2009-07-20","2009-07-06",3,"2009-07-20",14,17,null," E-Mail"," Windows Vista",null," PC"]
[947685,"Help Desk::Call Center","resolved","monica.martinezbravo@gmail.com",null,null,2009,7,"2009-07-04","2009-07-04","2009-07-04","2009-07-04",0,"2009-07-04",0,0,null," E-Mail"]
[947687,"Help Desk::Call Center","resolved","taalebi",null,"Moira Account",2009,7,"2009-07-04","2009-07-05","2009-07-05","2009-07-04",0,"2009-07-05",0,1,null," E-Mail"]
[947689,"Help Desk::Call Center","resolved","sadik",null,"Non Current Student",2009,7,"2009-07-04","2009-07-06","2009-07-06","2009-07-06",2,"2009-07-06",0,2,null," E-Mail"]
[947703,"Network::Requests","resolved","aseering","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-04","2009-07-04","2009-07-04","2009-07-04",0,"2009-07-04",0,0]
[947718,"Help Desk::Business Help","resolved","hewei","Chemistry","Current Student",2009,7,"2009-07-04","2009-07-07","2009-07-07","2009-07-06",2,"2009-07-06",0,3,1," E-Mail"]
[947753,"Help Desk::Call Center","resolved","parmstrong@masdar.ae",null,null,2009,7,"2009-07-04","2009-07-05","2009-07-05","2009-07-04",0,"2009-07-05",0,1,null," E-Mail"]
[947846,"Help Desk::Backup","resolved","sgoldman","Biology","Current Employee",2009,7,"2009-07-04","2009-07-06","2009-07-06","2009-07-06",2,"2009-07-06",0,2,null," E-Mail"]
[947874,"Help Desk::Call Center","resolved","jmstein","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-04","2009-07-06","2009-07-06","2009-07-06",2,"2009-07-06",0,2,null," E-Mail"]
[947885,"Help Desk::Call Center","resolved","dsk","Urban Studies & Planning","Current Employee",2009,7,"2009-07-04","2009-07-06","2009-07-06","2009-07-06",2,"2009-07-06",0,2,null," E-Mail"]
[947892,"Help Desk::Call Center","resolved","miki_tnd","Civil and Environmental Eng","Current Student",2009,7,"2009-07-04","2009-07-21","2009-07-21","2009-07-06",2,"2009-07-21",14,17,null," E-Mail"," Windows",null," PC"]
[947981,"Help Desk::Call Center","resolved","bjornson","Biology","Current Student",2009,7,"2009-07-05","2009-07-06","2009-07-06","2009-07-06",1,"2009-07-06",0,1,null," E-Mail"]
[947983,"Edtech::Stellar","resolved","abarnett","Sloan School of Management","Current Employee",2009,7,"2009-07-05","2009-07-07","2009-07-07","2009-07-06",1,"2009-07-07",0,2,1]
[948035,"Help Desk::Call Center","resolved","sdon",null,"Non Current Student",2009,7,"2009-07-05","2009-07-12","2009-07-12","2009-07-06",1,"2009-07-12",4,7,null," E-Mail"," Windows XP",null," PC"," Webmail"]
[948036,"Edtech::Stellar","resolved","anonymous@MIT.EDU",null,null,2009,7,"2009-07-05","2009-08-04","2009-08-04","2009-07-06",1,"2009-08-04",0,30]
[948144,"Help Desk::Athena","resolved","lejo",null,"Non Current Employee",2009,7,"2009-07-05","2009-07-06","2009-07-06","2009-07-06",1,"2009-07-06",0,1,null," E-Mail"]
[948184,"Help Desk::Presales","resolved","mmmartin",null,"Non Current Student",2009,7,"2009-07-05","2009-07-06","2009-07-06","2009-07-06",1,"2009-07-06",0,1,1," E-Mail"]
[948344,"Help Desk::Call Center","resolved","teresacolu12@att.net",null,null,2009,7,"2009-07-05","2009-07-06","2009-07-06","2009-07-06",1,"2009-07-06",0,1,null," E-Mail"]
[948379,"Help Desk::Call Center","resolved","cr-olle@comcast.net",null,null,2009,7,"2009-07-05","2009-07-05","2009-07-05","2009-07-05",0,"2009-07-05",0,0,null," E-Mail"]
[948567,"Help Desk::Call Center","resolved","dwong",null,"Non Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[948618,"Help Desk::Service Center","resolved","asappok","Mechanical Engineering","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," Voice"," Windows",null," PC"]
[948620,"Help Desk::Call Center","resolved","zahn","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-06",0,"2009-07-13",7,7,null," Voice"]
[948622,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-06",0,"2009-07-13",6,7,null," Voice",null,null," PC"]
[948628,"Help Desk::Call Center","resolved","spipkin","Management","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail",null,null," PC"]
[948668,"Help Desk::Call Center","resolved","mnickrsn","Materials Science and Engineering","Current Employee",2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-06",0,"2009-07-13",7,7,null," E-Mail"]
[948680,"Help Desk::Call Center","resolved","bbenneke","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-06",0,"2009-07-13",7,7,null," Voice"," Windows Vista",null," PC"]
[948685,"Help Desk::Call Center","waiting","lisah","Libraries","Current Employee",2009,7,"2009-07-06","2009-08-13","2009-07-06","2009-07-06",0,"2009-07-06",17,0,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail",3.6]
[948691,"Help Desk::Service Center","resolved","umit","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-06","2009-07-20","2009-07-20","2009-07-06",0,"2009-07-15",9,14,null," Voice",null,null," PC"]
[948699,"Help Desk::Call Center","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06",null,null,"2009-07-06",0,0,null," Voice"]
[948700,"Help Desk::Call Center","resolved","rcarney","Materials Science and Eng","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail",null,null,null," Athena"]
[948704,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[948712,"Help Desk::Call Center","resolved","hthorr",null,"Moira Account",2009,7,"2009-07-06","2009-07-30","2009-07-30","2009-07-06",0,"2009-07-06",21,24,null," E-Mail"," Windows XP",null," PC",null,null," win.mit.edu"]
[948716,"Help Desk::Business Help","resolved","hadar","Physics","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," Voice"]
[948734,"Help Desk::Call Center","resolved","cshirsch",null,"Moira Account",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-06",0,"2009-07-07",1,1,null," Voice"," Windows Vista",null," PC"," Network:Wireless"]
[948735,"Help Desk::Business Help","resolved","lnmartin","Chemistry","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," E-Mail"]
[948767,"Help Desk::Call Center","resolved","esdeb","Office of the President","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[948768,"Help Desk::Call Center","resolved","jsm5","Chemical Engineering","Current Student",2009,7,"2009-07-06","2009-07-20","2009-07-20","2009-07-06",0,"2009-07-06",0,14,null," E-Mail"]
[948782,"Help Desk::Call Center","resolved","parmstr",null,"Non Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null,null," Webmail"]
[948820,"Help Desk::Service Center","resolved","shirley",null,null,2009,7,"2009-07-06","2009-07-23","2009-07-23","2009-07-06",0,"2009-07-07",1,17,null," Voice",null,null," PC"]
[948821,"Help Desk::Call Center","resolved","hitil@yandex.ru",null,null,2009,7,"2009-07-06","2009-07-06","2009-07-06",null,null,"2009-07-06",0,0,null," E-Mail"]
[948842,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows XP",null," PC"]
[948848,"Help Desk::Service Center","resolved","s_rod","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-06",0,"2009-07-07",0,1,1," E-Mail",null,null," PC"]
[948858,"Help Desk::Service Center","resolved","sarahhan","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-06","2009-07-15","2009-07-15","2009-07-06",0,"2009-07-15",8,9,null," Voice",null,null," PC"]
[948862,"Help Desk::Service Center","resolved","jayanthi","Biological Engineering","Current Student",2009,7,"2009-07-06","2009-08-04","2009-07-09","2009-07-06",0,"2009-07-09",3,3,null," Voice"," Windows XP",null," PC"]
[948867,"Help Desk::Call Center","resolved","bklatt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[948871,"Help Desk::Business Help","resolved","kharmon","Procurement","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," E-Mail"]
[948882,"Help Desk::Call Center","resolved","dipronio","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-06","2009-07-14","2009-07-14","2009-07-06",0,"2009-07-14",7,8,null," Voice"," Mac OS",null," PC"]
[948885,"Help Desk::Call Center","resolved","amolins","Health Sciences & Technology","Current Student",2009,7,"2009-07-06","2009-07-16","2009-07-16","2009-07-06",0,"2009-07-16",6,10,null," Voice"," Mac OS X",10.5," Macintosh"," AppleMail",3]
[948887,"Help Desk::Business Help","resolved","elishag","Urban Studies and Planning","Current Student",2009,7,"2009-07-06","2009-07-08","2009-07-08","2009-07-06",0,"2009-07-08",1,2,2," Voice"," Mac OS X"," 10.5.7"," Macintosh"," SAP, SAPWeb"," sapweb/ Safari"]
[948891,"Help Desk::Call Center","resolved","scfberry","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-06","2009-07-20","2009-07-20","2009-07-06",0,"2009-07-20",13,14,null," E-Mail",null,null,null," TechTime"]
[948897,"Help Desk::Service Center","resolved","sgh2","Anthropology Program","Current Employee",2009,7,"2009-07-06","2009-08-04","2009-07-13","2009-07-06",0,"2009-07-13",0,7,null," Voice",null,null," Macintosh"]
[948900,"Help Desk::Service Center","resolved","agarwalg","Mechanical Engineering","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," Voice"," Windows Vista"," Home"," PC"]
[948909,"Help Desk::Call Center","resolved","ramml",null,"Moira Account",2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-06",0,"2009-07-13",6,7,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[948921,"Help Desk::Backup","resolved","keybl","Chemical Engineering","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[948922,"Help Desk::Call Center","resolved","dsavelli","Alumni Association","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[948936,"Help Desk::Business Help","resolved","wandai","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-06","2009-07-08","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," Voice"," Mac OS X",null," Macintosh"," BrioQuery"]
[948952,"Help Desk::Call Center","resolved","bklatt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-06","2009-07-09","2009-07-07","2009-07-06",0,"2009-07-06",0,1,null," Voice"," Mac OS X",null," Macintosh"," Network:Wireless"]
[948954,"Help Desk::Service Center","resolved","jdreed","Information Services & Technology","Current Employee",2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-06",0,"2009-07-13",6,7,null," Voice",null,null," Macintosh"]
[948975,"Help Desk::Call Center","resolved","tachen","Biology","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[948979,"Help Desk::Call Center","resolved","lisaga","Lab for Information & Decision Systems","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Thunderbird",2]
[949008,"Help Desk::Call Center","resolved","cope","Anthropology Program","Current Employee",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-07",1,"2009-07-07",0,1,null," E-Mail"]
[949050,"Help Desk::Call Center","resolved","nkatz","Physics","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949071,"Help Desk::Business Help","resolved","jcalouro","Facilities Repair & Maintenance","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[949077,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[949083,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949092,"Network::Requests","open","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-06","2009-08-10",null,"2009-07-06",0,null,0]
[949100,"Help Desk::Call Center","resolved","aepawl","Physics","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949118,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949127,"Help Desk::Call Center","resolved","div","Health Sciences & Technology","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[949141,"Help Desk::Call Center","resolved","tokeefe","Technology Licensing Office","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null," Macintosh"]
[949145,"Help Desk::Backup","resolved","pkemble","Center for Environmental Health Sciences","Current Employee",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-07",1,"2009-07-07",0,1,1," E-Mail"]
[949152,"Help Desk::Service Center","resolved","nidhik","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-06",0,"2009-07-13",4,7,7," E-Mail"]
[949155,"Edtech::Stellar","resolved","shiba","Sloan School of Management","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06",null,null,"2009-07-06",0,0,0]
[949200,"Network::Requests","resolved","jdoherty","Information Services & Technology","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0]
[949218,"Help Desk::Call Center","resolved","maguocha@mit.edu",null,null,2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949222,"Help Desk::Business Help","resolved","maguocha@mit.edu",null,null,2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," Voice",null,null,null," Citrix"]
[949228,"Help Desk::Call Center","resolved","yinqingl","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null,null," Thunderbird"]
[949235,"Help Desk::Call Center","resolved","a_nasser","Prog in Media Arts Sciences","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[949244,"Help Desk::Call Center","resolved","aolson","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-06","2009-07-14","2009-07-14","2009-07-06",0,"2009-07-14",7,8,null," Voice"," Windows XP",null," PC"," Mozilla Firefox",3.0110000000000001]
[949252,"Help Desk::Call Center","resolved","edmund_w","Lab for Manufacturing & Productivity","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[949253,"Help Desk::Call Center","resolved","gsands","Chemical Engineering","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows XP",null,null," Mozilla Firefox"]
[949254,"Help Desk::Service Center","resolved","ferretti","Materials Science and Engineering","Current Employee",2009,7,"2009-07-06","2009-07-10","2009-07-10","2009-07-06",0,"2009-07-10",2,4,4," Voice"," Linux"," Ubuntu"," PC"," Hardware"]
[949259,"Help Desk::Call Center","resolved","dichen","Materials Science and Eng","Current Student",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-06",0,"2009-07-07",0,1,null," E-Mail"]
[949261,"Help Desk::Call Center","resolved","brandyb","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06",null,null,"2009-07-06",0,0,null," E-Mail",null,null,null,null,null," Stellar"]
[949274,"Help Desk::Service Center","resolved","npradhan","MIT Energy Initiative","Current Employee",2009,7,"2009-07-06","2009-07-08","2009-07-08","2009-07-06",0,"2009-07-08",1,2,null," Voice",null,null," PC"]
[949300,"Help Desk::Business Help","resolved","joengel","Materials Science and Eng","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,0," Voice"]
[949301,"Help Desk::Call Center","resolved","veswaran","Biology","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows Vista",null," PC"," Acad (Matlab,LaTex,etc)"]
[949314,"Help Desk::Call Center","resolved","lizsimon",null,"Non Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail",null,null,null," Email:Other"," Ipod touch"]
[949329,"Help Desk::Call Center","resolved","cook","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null," PC"]
[949339,"Help Desk::Call Center","resolved","lschulz","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06",null,null,"2009-07-06",0,0,null," E-Mail"]
[949346,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null,null," Lists (moira, mailman)"]
[949350,"Help Desk::Business Help","resolved","lnmartin","Chemistry","Current Employee",2009,7,"2009-07-06","2009-07-17","2009-07-17","2009-07-06",0,"2009-07-17",10,11,11," Voice"]
[949356,"Help Desk::Call Center","resolved","dominicg",null,"Non Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows XP",null," PC"," VirusScan, Virex"]
[949378,"Help Desk::Call Center","resolved","sjenks",null,"Non Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null,null," Other"," govconnection"]
[949388,"Help Desk::Call Center","resolved","vmcgee","Linguistics & Philosophy","Current Employee",2009,7,"2009-07-06","2009-07-15","2009-07-15","2009-07-06",0,"2009-07-06",0,9,null," E-Mail",null,null," Multi-Platform"]
[949389,"Help Desk::Call Center","resolved","nohadani","Operations Research Center","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Mac OS X",null,null," Certificates"]
[949390,"Help Desk::Call Center","resolved","ltmolina","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-06","2009-07-17","2009-07-17","2009-07-07",1,"2009-07-17",9,11,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[949400,"Help Desk::Call Center","resolved","mmoses",null,"Non Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," E-Mail"]
[949401,"Help Desk::Call Center","resolved","dway",null,"Non Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null," Macintosh"]
[949421,"Help Desk::Business Help","resolved","neltnerb","Materials Science and Eng","Current Student",2009,7,"2009-07-06","2009-07-09","2009-07-09","2009-07-06",0,"2009-07-09",1,3,3," E-Mail"," Athena","  Debathena/Ubuntu 9.04",null," SAP, SAPWeb"," firefox 3 and 3.5"]
[949437,"Help Desk::Call Center","resolved","gchen2","Mechanical Engineering","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," using Firefox"]
[949439,"Edtech::Stellar","resolved","gpeltecu",null,"Moira Account",2009,7,"2009-07-06","2009-07-07","2009-07-07",null,null,"2009-07-07",0,1,1]
[949450,"Help Desk::Call Center","resolved","rmurray","Center for International Studies","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949451,"Help Desk::Call Center","resolved","cmucci","Legatum Center for Dev Entrepreneurship","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949461,"Help Desk::Call Center","resolved","kimberly.dietz@gmail.com",null,null,2009,7,"2009-07-06","2009-07-20","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows Vista",null," PC"," Operating System"," Windows 7"]
[949462,"Help Desk::Call Center","resolved","martag","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[949477,"Help Desk::Call Center","resolved","edechter","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice",null,null,null," DHCP"]
[949488,"Help Desk::Call Center","resolved","grantm","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"]
[949491,"Help Desk::Call Center","resolved","lukymann","Civil and Environmental Eng","Current Student",2009,7,"2009-07-06","2009-07-06","2009-07-06","2009-07-06",0,"2009-07-06",0,0,null," Voice"," Windows XP",null," PC"," Secure FX"]
[949501,"Help Desk::Call Center","resolved","yinqingl","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-07",1,"2009-07-07",0,1,null," E-Mail"]
[949505,"Help Desk::Mobile Devices","resolved","rileyh","Human Resources","Current Employee",2009,7,"2009-07-06","2009-07-07","2009-07-07",null,null,"2009-07-07",0,1,0," E-Mail"]
[949531,"Help Desk::Call Center","resolved","jagath","Department of Biological Engineering","Current Employee",2009,7,"2009-07-06","2009-07-30","2009-07-30","2009-07-08",2,"2009-07-30",21,24,null," E-Mail"]
[949572,"Help Desk::Call Center","resolved","akiss",null,"Non Current Student",2009,7,"2009-07-06","2009-07-13","2009-07-13","2009-07-07",1,"2009-07-13",6,7,null," E-Mail"," Mac OS X",null," Macintosh"]
[949577,"Help Desk::Business Help","resolved","rmurray","Center for International Studies","Current Employee",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-07",1,"2009-07-07",0,1,null," E-Mail"]
[949586,"Help Desk::Call Center","resolved","pcalamia@gmail.com",null,null,2009,7,"2009-07-06","2009-07-17","2009-07-17","2009-07-07",1,"2009-07-17",8,11,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[949587,"Help Desk::Presales","resolved","jpier",null,"Non Current Student",2009,7,"2009-07-06","2009-07-07","2009-07-07","2009-07-07",1,"2009-07-07",0,1,0," E-Mail"]
[949653,"Help Desk::Call Center","resolved","wxz","Physics","Current Student",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," E-Mail"]
[949848,"Help Desk::Call Center","resolved","fmpage","Materials Processing Center","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[949853,"Help Desk::Business Help","resolved","warner","Alumni Association","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"," SAPgui"]
[949872,"Help Desk::Call Center","resolved","osptony@MIT.EDU",null,null,2009,7,"2009-07-07","2009-07-07","2009-07-07",null,null,"2009-07-07",0,0,null," Voice"]
[949875,"Help Desk::Call Center","resolved","dbono","Materials Science and Engineering","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," IE 8"]
[949894,"Help Desk::Call Center","resolved","hpark","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-07","2009-07-10","2009-07-10","2009-07-07",0,"2009-07-10",3,3,null," Voice"]
[949907,"Help Desk::Call Center","resolved","mks","Mechanical Engineering","Current Student",2009,7,"2009-07-07","2009-07-09","2009-07-09","2009-07-07",0,"2009-07-08",0,2,null," E-Mail"," Mac OS X",null," Macintosh"]
[949992,"Help Desk::Call Center","resolved","mohr","Mechanical Engineering","Current Employee",2009,7,"2009-07-07","2009-07-10","2009-07-10","2009-07-07",0,"2009-07-10",0,3,null," Voice"," Windows XP"," profession"," PC"]
[949996,"Help Desk::Business Help","resolved","nmellios","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," E-Mail"]
[949997,"Help Desk::Business Help","resolved","ljlerman","Dean for Student Life","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," Voice"]
[950008,"Help Desk::Service Center","resolved","kseiden","MIT Press","Current Employee",2009,7,"2009-07-07","2009-07-16","2009-07-16","2009-07-07",0,"2009-07-16",8,9,9," Voice",null,null," PC"]
[950016,"Help Desk::Call Center","resolved","jalonso@mit.edu",null,null,2009,7,"2009-07-07","2009-07-21","2009-07-21","2009-07-07",0,"2009-07-07",13,14,null," E-Mail"]
[950017,"Help Desk::Service Center","resolved","galts","School of Engineering","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," Voice"," Mac OS X",null," Macintosh"]
[950021,"Help Desk::Call Center","resolved","amy_mac","Sloan School of Management","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[950029,"Help Desk::Call Center","resolved","erobbins","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," IE7, Firefox3"]
[950044,"Help Desk::Call Center","resolved","msmalley","Facilities Repair & Maintenance","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," Voice"]
[950071,"Help Desk::Call Center","resolved","jmeldman","Sloan School of Management","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"]
[950092,"Help Desk::Call Center","resolved","rmacri",null,"Non Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS X",null," Macintosh"," Other"]
[950113,"Help Desk::Call Center","resolved","emazique","Sloan School of Management","Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-07",0,"2009-07-08",0,1,null," Voice"]
[950132,"Help Desk::Call Center","resolved","suara2","List Visual Arts Center","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," Voice"," Mac OS X",10.5," Macintosh"," Certificates"," Safari/Keychain"]
[950146,"Help Desk::Call Center","resolved","slydon",null,"Non Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-07",0,"2009-07-08",0,1,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Powerpoint",11]
[950158,"Help Desk::Call Center","resolved","lbellan","Chemical Engineering","Current Employee",2009,7,"2009-07-07","2009-07-27","2009-07-27","2009-07-07",0,"2009-07-27",17,20,null," Voice"]
[950176,"Help Desk::Call Center","resolved","peltecu.g@neu.edu",null,null,2009,7,"2009-07-07","2009-07-16","2009-07-16","2009-07-07",0,"2009-07-16",7,9,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[950179,"Help Desk::Call Center","resolved","ajl","Physics","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"]
[950189,"Network::Requests","new","bsantore","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-07","2009-07-08",null,"2009-07-08",1,null,0]
[950194,"Help Desk::Call Center","resolved","jhill","Materials Science and Engineering","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[950195,"Help Desk::Call Center","resolved","polly","Biology","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"]
[950209,"Help Desk::Call Center","resolved","johnr4",null,"Non Current Student",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," VMware"," fusion 1."]
[950212,"Help Desk::Service Center","resolved","suzel","Mechanical Engineering","Current Student",2009,7,"2009-07-07","2009-07-10","2009-07-10","2009-07-07",0,"2009-07-10",0,3,3," E-Mail"]
[950215,"Help Desk::Call Center","resolved","mmodell","Chemical Engineering","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," Operating System"," Password reset"]
[950236,"Help Desk::Service Center","resolved","davefoss","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-07",0,"2009-07-08",0,1,1," Voice"," Mac OS X",null," Macintosh"]
[950239,"Network::Requests","resolved","support@cogentco.com",null,null,2009,7,"2009-07-07","2009-07-11","2009-07-11",null,null,"2009-07-11",2,4]
[950265,"Help Desk::Call Center","resolved","adaz","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[950268,"Network::Requests","new","maier","Mechanical Engineering","Current Employee",2009,7,"2009-07-07","2009-07-10",null,"2009-07-08",1,null,0]
[950290,"Help Desk::Call Center","resolved","padour","Physics","Current Employee",2009,7,"2009-07-07","2009-07-30","2009-07-30","2009-07-07",0,"2009-07-30",14,23,23," Voice"," Mac OS X",null," Macintosh"," Network:Wireless"]
[950303,"Help Desk::Call Center","resolved","pepebe","Biology","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"]
[950311,"Help Desk::Call Center","resolved","jacook","Global Education & Career Developmnt Ctr","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[950325,"Help Desk::Call Center","resolved","isadora","Department of Biological Engineering","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," E-Mail"]
[950332,"Help Desk::Business Help","resolved","ramon12","Computational and Systems Bio","Current Student",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," Voice"]
[950336,"Help Desk::Call Center","resolved","pancho","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-07","2009-07-23","2009-07-23","2009-07-07",0,"2009-07-23",14,16,null," E-Mail"," Windows XP",null," PC"," VPN"]
[950338,"Help Desk::Call Center","resolved","fosterk","Chemical Engineering","Current Employee",2009,7,"2009-07-07","2009-07-21","2009-07-21","2009-07-07",0,"2009-07-21",13,14,null," Voice"]
[950340,"Edtech::Stellar","resolved","goentzel","Center for Transportation & Logistics","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07",null,null,"2009-07-07",0,0,0]
[950341,"Help Desk::Call Center","resolved","agd","Mechanical Engineering","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"]
[950353,"Help Desk::Call Center","resolved","andalman","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-07","2009-07-23","2009-07-23","2009-07-09",2,"2009-07-23",6,16,null," E-Mail",null,null,null," Email:Other"]
[950360,"Help Desk::Call Center","resolved","daniella","Physics","Current Student",2009,7,"2009-07-07","2009-07-09","2009-07-09","2009-07-07",0,"2009-07-09",0,2,null," E-Mail",null,null,null," Thunderbird"]
[950375,"Network::Requests","new","justom",null,"Moira Account",2009,7,"2009-07-07","2009-07-07",null,null,null,null,0]
[950378,"Help Desk::Call Center","resolved","elder","DAPER Administration","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"]
[950421,"Help Desk::Call Center","resolved","gwolf","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-07","2009-07-09","2009-07-09","2009-07-07",0,"2009-07-07",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[950422,"Help Desk::Call Center","resolved","jwebst","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"]
[950425,"Help Desk::Call Center","resolved","summab@mit.edu",null,null,2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," Network:Other"]
[950428,"Help Desk::Call Center","resolved","afrav@mit.edu",null,null,2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"]
[950444,"Edtech::Stellar","resolved","ghanson","School of Science","Current Employee",2009,7,"2009-07-07","2009-07-17","2009-07-17","2009-07-07",0,"2009-07-17",0,10,10]
[950460,"Network::Requests","resolved","clesswin","Sloan School of Management","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0]
[950491,"Help Desk::Service Center","resolved","marygal","MIT Energy Initiative","Current Employee",2009,7,"2009-07-07","2009-07-15","2009-07-15","2009-07-07",0,"2009-07-15",6,8,8," Voice"," Windows",null," PC"]
[950501,"Help Desk::Business Help","resolved","ladybug","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,0," Voice"," Mac OS X",null," Macintosh"," Mozilla Firefox"]
[950503,"Help Desk::Call Center","resolved","rmokeefe","Microsystems Technology Laboratories","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[950506,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0]
[950508,"Help Desk::Athena","resolved","gdc","Economics","Current Student",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," E-Mail"]
[950510,"Help Desk::HDweb","resolved","lpauli","Architecture","Current Student",2009,7,"2009-07-07","2009-07-09","2009-07-09","2009-07-09",2,"2009-07-09",0,2,1," E-Mail"]
[950515,"Help Desk::Call Center","resolved","khuppert","Civil and Environmental Eng","Current Student",2009,7,"2009-07-07","2009-07-20","2009-07-20","2009-07-07",0,"2009-07-20",9,13,null," Voice"," Windows Vista",null," PC"," Other"]
[950517,"Help Desk::Call Center","resolved","stacyp","Lemelson/MIT Program","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," AppleMail",3.5]
[950522,"Help Desk::Call Center","resolved","bajpayee","Mechanical Engineering","Current Student",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[950529,"Help Desk::Service Center","resolved","chenh","Mathematics","Current Student",2009,7,"2009-07-07","2009-07-14","2009-07-14","2009-07-07",0,"2009-07-14",6,7,null," Voice",null,null," PC"]
[950549,"Help Desk::Call Center","resolved","lzahn",null,"Moira Account",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS",null," Mobile Device"," Email:Other"]
[950565,"Help Desk::Call Center","resolved","maymon","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Windows XP",null," PC"," Network:Wireless"]
[950611,"Help Desk::Call Center","resolved","lisaga","Lab for Information & Decision Systems","Current Employee",2009,7,"2009-07-07","2009-07-09","2009-07-09","2009-07-08",1,"2009-07-08",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," Spam Screening"," Spam Quarantine"]
[950620,"Help Desk::Call Center","resolved","bklatt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-07",0,"2009-07-08",0,1,null," Voice"," Mac OS X"," 10.5.7"," Printer"," Printing"]
[950624,"Help Desk::Service Center","resolved","clay","Human Resources","Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-07",0,"2009-07-08",0,1,null," Voice",null,null," PC"]
[950627,"Edtech::Stellar","resolved","jchiang","Information Services & Technology","Current Employee",2009,7,"2009-07-07","2009-07-09","2009-07-09","2009-07-07",0,"2009-07-09",0,2]
[950640,"Help Desk::Call Center","resolved","zahn","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0,null," Voice"," Mac OS",null," Mobile Device"," Email:Other"]
[950644,"Help Desk::Call Center","resolved","chryseis",null,"Non Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-08",1,"2009-07-08",0,1,null," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"]
[950660,"Help Desk::Service Center","resolved","suzel","Mechanical Engineering","Current Student",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-07",0,"2009-07-08",0,1,null," Voice",null,null," PC"]
[950673,"Help Desk::Call Center","resolved","patrick.roby@iszl.ch",null,null,2009,7,"2009-07-07","2009-07-14","2009-07-14","2009-07-08",1,"2009-07-14",6,7,null," E-Mail"]
[950678,"Edtech::Stellar","open","wexler","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-07","2009-07-17",null,"2009-07-08",1,null,0]
[950700,"Network::Requests","resolved","sml","Information Services & Technology","Current Employee",2009,7,"2009-07-07","2009-07-07","2009-07-07","2009-07-07",0,"2009-07-07",0,0]
[950703,"Help Desk::Call Center","resolved","rgray","Facilities Repair & Maintenance","Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-08",1,"2009-07-08",0,1,null," E-Mail"]
[950709,"Help Desk::Call Center","resolved","drewhill","Management","Current Student",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-08",1,"2009-07-08",0,1,null," E-Mail"]
[950711,"Help Desk::Call Center","resolved","ccc@MIT.EDU",null,null,2009,7,"2009-07-07","2009-07-16","2009-07-16","2009-07-13",6,"2009-07-16",0,9,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail",3.6]
[950718,"Help Desk::Call Center","resolved","tpmj","Mechanical Engineering","Current Student",2009,7,"2009-07-07","2009-07-16","2009-07-16","2009-07-09",2,"2009-07-16",7,9,null," E-Mail"]
[950721,"Help Desk::Call Center","resolved","gmrobert@verizon.net",null,null,2009,7,"2009-07-07","2009-07-23","2009-07-23","2009-07-08",1,"2009-07-23",14,16,null," E-Mail"]
[950726,"Help Desk::Call Center","resolved","kalb@MIT.EDU",null,null,2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-08",1,"2009-07-08",0,1,null," E-Mail"]
[950743,"Help Desk::Call Center","resolved","cparis","School of Humanities, Arts, & Social Sci","Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-08",1,"2009-07-08",0,1,null," E-Mail"]
[950903,"Help Desk::Call Center","resolved","mpmoriss","Sloan School of Management","Current Employee",2009,7,"2009-07-07","2009-07-21","2009-07-21","2009-07-08",1,"2009-07-21",13,14,null," E-Mail"]
[950917,"Help Desk::Call Center","resolved","gkwak","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-07","2009-07-08","2009-07-08","2009-07-08",1,"2009-07-08",0,1,null," E-Mail"]
[950938,"Network::Requests","new","sgoldman","Biology","Current Employee",2009,7,"2009-07-07","2009-07-28",null,null,null,null,0,null,null," E-Mail"]
[951050,"Help Desk::Call Center","resolved","giannixx83@tin.it",null,null,2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-09",1,"2009-07-09",0,1,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[951055,"Help Desk::Call Center","resolved","lorenzof",null,"Non Current Student",2009,7,"2009-07-08","2009-07-16","2009-07-16","2009-07-09",1,"2009-07-16",7,8,null," E-Mail"," Windows XP",null," PC"," Internet Explorer",7]
[951085,"Help Desk::Call Center","resolved","wxz","Physics","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"]
[951133,"Help Desk::Service Center","resolved","lilyb","Mechanical Engineering","Current Student",2009,7,"2009-07-08","2009-07-24","2009-07-23","2009-07-08",0,"2009-07-23",14,15,9," E-Mail"]
[951146,"Help Desk::Call Center","resolved","mmaclell","Facilities Misc","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Unknown",null," Multi-Platform",null," server room"]
[951151,"Help Desk::Call Center","resolved","mmahoney","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"," Windows XP",null," PC"," TechTime"]
[951156,"Help Desk::Presales","resolved","N/A",null,null,2009,7,"2009-07-08","2009-07-16","2009-07-16","2009-07-08",0,"2009-07-16",0,8,8," Voice"," Windows",null," PC"," Buying Advice"]
[951167,"Help Desk::Call Center","resolved","cschultz","Budget, Finance and Treasury","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"," Unknown",null," Unknown"," TechTime"]
[951173,"Help Desk::Service Center","resolved","hadar","Physics","Current Employee",2009,7,"2009-07-08","2009-07-16","2009-07-16","2009-07-08",0,"2009-07-16",5,8,8," Voice"," Windows XP",null," PC"," Network:Wireless"]
[951179,"Help Desk::Call Center","resolved","balkwill","Chemical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows",null," PC",null," website"]
[951185,"Help Desk::Call Center","resolved","valonen",null,"Non Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-08",0,"2009-07-08",0,1,null," E-Mail"]
[951206,"Help Desk::Call Center","resolved","ghavidel","School of Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows XP",null," PC"," TechTime"]
[951212,"Help Desk::Call Center","resolved","bartd","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-14","2009-07-14","2009-07-08",0,"2009-07-14",6,6,null," E-Mail"]
[951237,"Help Desk::Business Help","resolved","cmrod","Administrative Services: Chem E/DMSE","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," E-Mail"]
[951243,"Help Desk::Call Center","resolved","mmodell","Chemical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-31","2009-07-31","2009-07-08",0,"2009-07-09",1,23,null," Voice"," Windows XP",null," PC"," VirusScan, Virex"]
[951244,"Help Desk::Customercare","resolved","khessler","Materials Science and Eng","Current Student",2009,7,"2009-07-08","2009-07-16","2009-07-16","2009-07-16",8,"2009-07-16",0,8,null," E-Mail"]
[951246,"Network::Requests","resolved","nthaler","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-13","2009-07-13","2009-07-08",0,"2009-07-13",1,5]
[951263,"Help Desk::Customercare","resolved","cortiz","Materials Science and Engineering","Current Employee",2009,7,"2009-07-08","2009-07-16","2009-07-16","2009-07-16",8,"2009-07-16",0,8,null," E-Mail"]
[951271,"Help Desk::Business Help","resolved","cbrooke","Mechanical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[951273,"Help Desk::Service Center","resolved","fjk","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-08","2009-07-14","2009-07-14","2009-07-08",0,"2009-07-14",5,6,null," Voice",null,null," Macintosh"]
[951282,"Help Desk::Call Center","resolved","cmjones","Ofc of the Dean for Graduate Education","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice"," Mac OS X",null," Macintosh"," TechTime"]
[951283,"Help Desk::Call Center","resolved","ewilkoff","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"]
[951295,"Help Desk::Service Center","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-10","2009-07-10","2009-07-08",0,"2009-07-10",2,2,null," Voice",null,null," PC"]
[951300,"Help Desk::Service Center","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-10","2009-07-10","2009-07-08",0,"2009-07-10",2,2,null," Voice",null,null," PC"]
[951302,"Help Desk::Business Help","resolved","jbar","Office of Sponsored Programs","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," E-Mail"]
[951303,"Help Desk::Call Center","resolved","vkarthik","Materials Science and Eng","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows XP",null," PC"]
[951304,"Help Desk::Call Center","resolved","tata","Earth, Atmos & Planetary Sci","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail",null,null," PC"," Other"," Xwin32"]
[951307,"Help Desk::Call Center","resolved","alycej","Human Resources","Current Employee",2009,7,"2009-07-08","2009-07-23","2009-07-23","2009-07-08",0,"2009-07-23",14,15,15,null,null,null,null," Certificates"]
[951308,"Help Desk::Call Center","resolved","mwolf","Physics","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice",null,null," Unknown"," Network:Wireless"]
[951315,"Help Desk::Service Center","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-10","2009-07-10","2009-07-08",0,"2009-07-10",2,2,null," Voice",null,null," PC"]
[951316,"Help Desk::Business Help","resolved","london","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[951322,"Help Desk::Call Center","resolved","eaj",null,"Non Current Employee",2009,7,"2009-07-08","2009-07-22","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"]
[951339,"Help Desk::Service Center","resolved","abs82",null,"Moira Account",2009,7,"2009-07-08","2009-07-10","2009-07-10","2009-07-08",0,"2009-07-10",1,2,null," Voice",null,null," Macintosh"]
[951340,"Edtech::Stellar","open","hanwei_h",null,"Moira Account",2009,7,"2009-07-08","2009-08-07","2009-07-31","2009-07-08",0,"2009-07-31",0,23,23]
[951348,"Help Desk::Call Center","resolved","bis","Linguistics & Philosophy","Current Employee",2009,7,"2009-07-08","2009-07-16","2009-07-16","2009-07-08",0,"2009-07-16",7,8,null," Voice"]
[951355,"Help Desk::Call Center","resolved","pboisver","Center for Matl Science and Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice",null,null,null," Other"]
[951387,"Help Desk::Business Help","resolved","lpage","Materials Science and Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice"," Mac OS X",null," Macintosh"," Filezilla"]
[951400,"Help Desk::Call Center","resolved","csliang","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail",null,null," Other"]
[951403,"Help Desk::Call Center","resolved","coombs","Chemistry","Current Employee",2009,7,"2009-07-08","2009-07-14","2009-07-14","2009-07-08",0,"2009-07-14",0,6,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," AppleMail"," 2.1.3"]
[951414,"Help Desk::Call Center","resolved","remi.jolibois@gmail.com",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"]
[951421,"Help Desk::Call Center","resolved","spatrick","Physics","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"]
[951428,"Help Desk::Call Center","resolved","flaherty@mit.edu",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"," ECAT"]
[951431,"Help Desk::Call Center","resolved","mciver","Physics","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail",null,null," Other"]
[951450,"Help Desk::Service Center","resolved","alexiss","Urban Studies and Planning","Current Student",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-08",0,"2009-07-09",0,1,1," Voice"," Windows XP",null," PC"]
[951472,"Help Desk::Business Help","waiting","songkd",null,"Non Current Student",2009,7,"2009-07-08","2009-08-05",null,"2009-07-08",0,null,29,null,null," Voice"," Windows XP"," SP3"," PC",null," 3.0.11"]
[951474,"Help Desk::Call Center","resolved","vesal@MIT.EDU",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," AppleMail"]
[951487,"Help Desk::Call Center","resolved","jschaeff","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice",null,null," PC"," TSM"]
[951500,"Help Desk::Call Center","resolved","alan_s","Materials Science and Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," TSM"]
[951504,"Help Desk::Business Help","resolved","anoble@whoi.edu",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," E-Mail"," Unknown",null,null," SAP, SAPWeb"]
[951506,"Network::Requests","resolved","tnj","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0]
[951514,"Help Desk::Call Center","resolved","pmakumbe","Mechanical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice",null,null," PC"," TSM"]
[951543,"Help Desk::Call Center","resolved","gchen2","Mechanical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-16","2009-07-16","2009-07-08",0,"2009-07-16",7,8,null," Voice"," Windows XP",null," PC"]
[951548,"Help Desk::Presales","resolved","clme37@hotmail.com",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice"," Windows Vista",null," PC"," Buying Advice"]
[951560,"Help Desk::Call Center","resolved","mwalke",null,"Non Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows XP",null," PC"," Accounts"]
[951562,"Help Desk::Call Center","resolved","parmstr",null,"Non Current Employee",2009,7,"2009-07-08","2009-07-13","2009-07-13","2009-07-08",0,"2009-07-08",0,5,null," Voice"," Windows XP",null," PC"," Word",2003]
[951576,"Help Desk::Call Center","resolved","tzh","Sloan School of Management","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08",null,null,"2009-07-08",0,0,null," E-Mail"]
[951609,"Help Desk::Service Center","resolved","rheiser","Office of Development Services","Current Employee",2009,7,"2009-07-08","2009-07-22","2009-07-22","2009-07-13",5,"2009-07-22",6,14,null," E-Mail",null,null," Macintosh"]
[951619,"Help Desk::Call Center","resolved","crgreenb","Lincoln Laboratory","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice",null,null,null," TechTime"," touchtone"]
[951643,"Help Desk::Call Center","resolved","glwilson","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice"," Mac OS X",null," Macintosh"," Eudora"]
[951660,"Help Desk::Call Center","resolved","camila",null,"Non Current Employee - Old",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"]
[951689,"Help Desk::Call Center","resolved","jrkovac","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows",null," PC"," SAP, SAPWeb"]
[951691,"Help Desk::Service Center","resolved","aibarton","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-09",1,"2009-07-09",0,1,1," Voice"," Windows Vista"," Entreprise SP1"," PC"," Hardware"," Rechargeable Battery"]
[951693,"Help Desk::Call Center","resolved","dosumu@ucla.edu",null,null,2009,7,"2009-07-08","2009-07-14","2009-07-14","2009-07-08",0,"2009-07-14",6,6,null," Voice"]
[951695,"Help Desk::Call Center","resolved","darcy","Libraries","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"]
[951707,"Help Desk::Call Center","resolved","gkenney",null,"Non Current Student",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-09",1,"2009-07-09",0,1,null," E-Mail"]
[951717,"Help Desk::Business Help","resolved","shujunc","Chemical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08",null,null,"2009-07-08",0,0,0," E-Mail"]
[951720,"Help Desk::Call Center","resolved","eaj",null,"Non Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-08",0,"2009-07-09",0,1,null," Voice"]
[951723,"Help Desk::Call Center","resolved","jundzilo","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-08","2009-07-14","2009-07-14","2009-07-08",0,"2009-07-14",0,6,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Printing"," HP 4100n Menu"]
[951727,"Help Desk::Call Center","resolved","reuterg@canandaiguaschools.org",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows XP",null," PC"]
[951781,"Help Desk::Business Help","resolved","tanyas@media.mit.edu",null,null,2009,7,"2009-07-08","2009-07-22","2009-07-22","2009-07-08",0,"2009-07-09",13,14,14," V-Mail"," Windows",null," PC"," SAP, SAPWeb"]
[951805,"Help Desk::Call Center","resolved","lhiexsalope@hotmail.com",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"]
[951807,"Help Desk::Service Center","resolved","olimpia","Libraries","Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-08",0,"2009-07-09",0,1,1," E-Mail",null,null," PC"]
[951814,"Network::Requests","resolved","rlanigan","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-08",0,"2009-07-09",0,1]
[951817,"Help Desk::Call Center","resolved","fizz","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," TSM"]
[951832,"Help Desk::Business Help","resolved","aparekh","Chemical Engineering","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," E-Mail"]
[951846,"Help Desk::Service Center","resolved","sbrincat","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-08","2009-07-14","2009-07-14","2009-07-08",0,"2009-07-14",5,6,6," Voice"," Windows XP",null," PC"," Operating System"]
[951851,"Help Desk::Call Center","resolved","jlrivera@mtl.mit.edu",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," IE8"]
[951852,"Help Desk::Athena","resolved","kausel","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08",null,null,null,0,0,null," Walkin"]
[951856,"Help Desk::Call Center","waiting","jamchugh","Sloan School of Management","Current Employee",2009,7,"2009-07-08","2009-07-16",null,"2009-07-08",0,null,2,null,null," Voice"," Windows",null," PC"," Word",2007]
[951864,"Help Desk::Call Center","resolved","zjanet","Chemical Engineering","Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-09",1,"2009-07-09",0,1,null," E-Mail"," Windows XP",null," PC"," Mozilla Firefox"]
[951894,"Help Desk::Service Center","resolved","condry","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-08","2009-07-13","2009-07-13","2009-07-08",0,"2009-07-13",1,5,null," Walkin",null,null," Macintosh"]
[951905,"Edtech::Stellar","resolved","jchiang","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-22","2009-07-22","2009-07-08",0,"2009-07-22",0,14]
[951910,"Help Desk::Call Center","resolved","baptist@mit.edu",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Printing:KLPR,LPR"]
[951917,"Help Desk::Call Center","resolved","markep","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows Vista",null," PC"," Outlook",2003]
[951951,"Help Desk::Call Center","resolved","adarby","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail",null,null," Macintosh"]
[951955,"Help Desk::Call Center","resolved","krisjohn","List Visual Arts Center","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"]
[951980,"Help Desk::Service Center","resolved","cintia","Lab for Manufacturing & Productivity","Current Employee",2009,7,"2009-07-08","2009-08-04","2009-07-16","2009-07-08",0,"2009-07-16",6,8,null," Voice",null,null," Macintosh"]
[951983,"Help Desk::Call Center","resolved","ninadm","Libraries","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08",null,null,"2009-07-08",0,0,null," E-Mail"]
[952007,"Help Desk::Call Center","resolved","shiba","Sloan School of Management","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"," 3.0.11"]
[952034,"Help Desk::Business Help","resolved","mresnick","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-08",0,"2009-07-09",0,1,1]
[952061,"Help Desk::Call Center","resolved","jsaucier","Office of the General Counsel","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"]
[952090,"Help Desk::Call Center","resolved","ka21454","Lincoln Laboratory","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"]
[952094,"Help Desk::Call Center","resolved","alexw19",null,"Moira Account",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"," Windows Vista",null," PC"," Internet Explorer",7]
[952110,"Help Desk::Presales","resolved","unknown",null,null,2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,0," Voice"," Windows XP",null," PC"," Other"]
[952111,"Network::Requests","resolved","nthaler","Information Services & Technology","Current Employee",2009,7,"2009-07-08","2009-07-20","2009-07-20","2009-07-09",1,"2009-07-20",0,12]
[952114,"Help Desk::Call Center","resolved","joe_s","Mechanical Engineering","Current Student",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," E-Mail"]
[952121,"Help Desk::Call Center","resolved","gfillion","Office of the General Counsel","Current Employee",2009,7,"2009-07-08","2009-07-08","2009-07-08","2009-07-08",0,"2009-07-08",0,0,null," Voice"]
[952180,"Help Desk::Call Center","resolved","erinbell","Chemical Engineering","Current Student",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-09",1,"2009-07-09",0,1,null," E-Mail"]
[952194,"Help Desk::Backup","resolved","ninadm","Libraries","Current Employee",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-09",1,"2009-07-09",0,1,1," E-Mail"]
[952246,"Help Desk::Call Center","resolved","leeam",null,"Non Current Student",2009,7,"2009-07-08","2009-07-09","2009-07-09","2009-07-09",1,"2009-07-09",0,1,null," E-Mail"]
[952442,"Help Desk::Call Center","resolved","kaicao","Physics","Current Student",2009,7,"2009-07-09","2009-07-13","2009-07-13","2009-07-09",0,"2009-07-09",0,4,null," E-Mail"]
[952463,"Edtech::Stellar","resolved","ccount",null,"Non Current Employee",2009,7,"2009-07-09","2009-07-14","2009-07-14","2009-07-09",0,"2009-07-14",0,5]
[952477,"Help Desk::Call Center","resolved","kacpercz@bus.umich.edu",null,null,2009,7,"2009-07-09","2009-08-12","2009-08-12","2009-07-09",0,"2009-07-09",0,34,null," E-Mail"," Mac OS",null," Macintosh"]
[952492,"Help Desk::Call Center","resolved","spm1@hi.is",null,null,2009,7,"2009-07-09","2009-07-16","2009-07-16","2009-07-09",0,"2009-07-16",7,7,null," E-Mail"]
[952506,"Help Desk::Call Center","resolved","dverrill","Sloan School of Management","Current Employee",2009,7,"2009-07-09","2009-07-16","2009-07-16","2009-07-09",0,"2009-07-16",7,7,null," Voice"," Windows XP",null," PC"," Network:Wireless"]
[952513,"Help Desk::Call Center","resolved","jmerkin","Biology","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"]
[952557,"Help Desk::Service Center","resolved","adaz","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1,1," Walkin"," Windows XP"," Professional SP3"," PC"," Operating System"]
[952582,"Help Desk::Call Center","resolved","jfinks@mit.edu",null,null,2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice",null,null,null," DHCP"]
[952592,"Help Desk::HDweb","resolved","mcollette@mit.edu",null,null,2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,0," Voice",null,null," Macintosh"]
[952607,"Help Desk::Service Center","resolved","gng","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-09","2009-08-04","2009-07-27","2009-07-09",0,"2009-07-09",0,18,18," Voice"," Windows XP",null," PC"," Hardware"]
[952624,"Help Desk::Athena","resolved","etrac","Chemical Engineering","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,0," Voice"]
[952627,"Help Desk::Call Center","resolved","booma","MIT Sea Grant College Program","Current Employee",2009,7,"2009-07-09","2009-07-23","2009-07-23","2009-07-09",0,"2009-07-23",13,14,null," E-Mail"," Mac OS X",null," Macintosh"," Network:Other"]
[952637,"Help Desk::Call Center","resolved","rdavine","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Windows XP"," SP3"," PC"," Operating System"]
[952657,"Help Desk::Service Center","resolved","emazique","Sloan School of Management","Current Employee",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",1,1,1," Voice"," Windows XP"," SP3"," PC"]
[952669,"Help Desk::Service Center","waiting","mwalters","Campus Planning, Engineering & Constn","Current Employee",2009,7,"2009-07-09","2009-08-07","2009-07-20","2009-07-09",0,"2009-07-13",25,11,11," Voice"," Windows Vista",null," PC"]
[952677,"Help Desk::Call Center","resolved","jfinks","Media Laboratory","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[952682,"Help Desk::Business Help","resolved","suara2","List Visual Arts Center","Current Employee",2009,7,"2009-07-09","2009-07-22","2009-07-21","2009-07-09",0,"2009-07-09",6,12,7," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"]
[952688,"Help Desk::Call Center","resolved","brian.pereira@gmail.com",null,null,2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"," Windows",null," PC"," Certificates"]
[952706,"Help Desk::Call Center","resolved","ihutch","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Linux"," umbuntu; fedora"," PC"," DHCP"]
[952737,"Help Desk::Business Help","waiting","isadora","Department of Biological Engineering","Current Employee",2009,7,"2009-07-09","2009-08-07",null,"2009-07-09",0,null,30,null,null," E-Mail"," Mac OS X"," 10.4.11",null," Firefox"," 3.0.8"]
[952759,"Help Desk::Call Center","resolved","pearlin","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Mac OS X",null,null," DHCP"]
[952767,"Help Desk::Call Center","resolved","ramasesh","Physics","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[952768,"Help Desk::Service Center","resolved","pgiunta","Chemistry","Current Employee",2009,7,"2009-07-09","2009-08-14","2009-08-14","2009-07-09",0,"2009-08-11",13,36,36," E-Mail",null,null," Macintosh"]
[952782,"Help Desk::Athena","resolved","echalom",null,"Non Current Student",2009,7,"2009-07-09","2009-08-05","2009-08-05","2009-07-09",0,"2009-07-23",26,27,null," Voice"]
[952786,"Help Desk::Call Center","resolved","aronov","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-09",0,1,null," E-Mail"]
[952792,"Help Desk::Service Center","resolved","y2c","Mechanical Engineering","Current Student",2009,7,"2009-07-09","2009-07-13","2009-07-13","2009-07-09",0,"2009-07-13",3,4,null," Voice"," Windows XP"," SP2"," PC"," Hardware"," nvidia display driver"]
[952793,"Help Desk::Call Center","resolved","mikic","Mechanical Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice",null,null," Mobile Device"]
[952796,"Help Desk::Call Center","resolved","mahansen","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-09","2009-07-20","2009-07-20","2009-07-09",0,"2009-07-20",6,11,null," Voice"," Mac OS X"," 10.5.5"," Macintosh"]
[952799,"Help Desk::Call Center","resolved","dbuccell","Chemistry","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[952834,"Help Desk::Call Center","resolved","mpmoriss","Sloan School of Management","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice",null,null,null," Internet Explorer",8]
[952842,"Help Desk::Backup","resolved","karenj","Admissions Office","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,0," E-Mail"]
[952847,"Help Desk::Call Center","resolved","farrellj","Sloan School of Management","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"]
[952851,"Help Desk::Call Center","resolved","tempestbroy@hotmail.com",null,null,2009,7,"2009-07-09","2009-07-16","2009-07-16","2009-07-09",0,"2009-07-16",6,7,null," E-Mail"," Windows",null," PC"]
[952858,"Help Desk::Call Center","resolved","bsmith","Mechanical Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Windows XP",null,null," Mozilla Firefox"]
[952876,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice",null,null," PC"," Outlook",2003]
[952879,"Help Desk::Service Center","resolved","mrodrigz","Mechanical Engineering","Current Student",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1,null," Voice"," Windows XP",null," PC"]
[952888,"Edtech::Stellar","resolved","hosler","Archaeology","Current Employee",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1]
[952895,"Help Desk::Call Center","resolved","eschenck","Center for International Studies","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[952896,"Help Desk::Call Center","resolved","akiara","Mechanical Engineering","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[952898,"Help Desk::Service Center","resolved","azucker@sloan.mit.edu",null,null,2009,7,"2009-07-09","2009-07-13","2009-07-13","2009-07-10",1,"2009-07-13",2,4,4," E-Mail"]
[952901,"Help Desk::Backup","resolved","burfeind","Information Services & Technology","Current Employee",2009,7,"2009-07-09","2009-07-13","2009-07-13","2009-07-10",1,"2009-07-10",0,4,4," E-Mail"]
[952902,"Help Desk::Call Center","resolved","jdevito","DUE Desktop Support","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"]
[952913,"Help Desk::Call Center","resolved","lenhart",null,"Non Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[952924,"Help Desk::Call Center","resolved","lolshans","Chemistry","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"," Safari v ?"]
[952934,"Help Desk::Service Center","resolved","retsch","Materials Science and Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,0," Voice"," Windows XP",null," PC"," Outlook",2003]
[952936,"Help Desk::Service Center","resolved","mahannan",null,"Moira Account",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1,1," Voice"," Windows XP",null," PC"]
[952991,"Help Desk::Call Center","resolved","mahansen","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"]
[953072,"Help Desk::Call Center","resolved","avis","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Windows",null," PC"," Internet Explorer"]
[953092,"Help Desk::Call Center","resolved","bpereira","Chemical Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[953104,"Help Desk::Call Center","resolved","ehomer","Materials Science and Eng","Current Student",2009,7,"2009-07-09","2009-07-23","2009-07-23","2009-07-09",0,"2009-07-09",13,14,null," Voice"," Windows XP",null," PC"]
[953107,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[953109,"Help Desk::Call Center","resolved","rmperez","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[953123,"Help Desk::Call Center","resolved","baptist","Chemical Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice",null,null," Macintosh"," Word",2004]
[953134,"Help Desk::Backup","resolved","sgoldman","Biology","Current Employee",2009,7,"2009-07-09","2009-07-14","2009-07-14","2009-07-14",5,"2009-07-14",0,5,5," E-Mail"]
[953145,"Help Desk::Backup","resolved","sgoldman","Biology","Current Employee",2009,7,"2009-07-09","2009-07-14","2009-07-14","2009-07-14",5,"2009-07-14",0,5,5," E-Mail"]
[953146,"Help Desk::Call Center","waiting","rmperez","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-09","2009-07-09",null,null,null,null,2,null,null," Voice"]
[953163,"Help Desk::Call Center","resolved","crawfjen","Sloan School of Management","Current Employee",2009,7,"2009-07-09","2009-07-20","2009-07-20","2009-07-09",0,"2009-07-09",6,11,null," E-Mail"]
[953165,"Help Desk::Backup","resolved","sgoldman","Biology","Current Employee",2009,7,"2009-07-09","2009-07-14","2009-07-14","2009-07-14",5,"2009-07-14",0,5,5," E-Mail"]
[953167,"Help Desk::Call Center","resolved","jgregory","Engineering Systems Division","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Windows",null," PC"," Outlook",2007]
[953191,"Help Desk::Call Center","resolved","ldl","Biological Engineering","Current Student",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1,null," E-Mail"]
[953193,"Help Desk::Call Center","resolved","mbathe","Department of Biological Engineering","Current Employee",2009,7,"2009-07-09","2009-07-13","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Mac OS X",null,null," AppleMail"]
[953202,"Help Desk::Service Center","resolved","susanmv","Political Science","Current Student",2009,7,"2009-07-09","2009-07-23","2009-07-23","2009-07-09",0,"2009-07-10",6,14,14," Voice",null,null," PC"]
[953208,"Help Desk::Service Center","resolved","mflaxman","Urban Studies & Planning","Current Employee",2009,7,"2009-07-09","2009-07-14","2009-07-14","2009-07-09",0,"2009-07-14",4,5,5," Voice"," Windows XP",null," PC"]
[953231,"Help Desk::Call Center","resolved","mariam","School of Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Mac OS X",null,null," Safari"]
[953246,"Help Desk::Call Center","resolved","asana",null,"Moira Account",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice",null,null,null," Webmail"]
[953247,"Help Desk::Call Center","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"]
[953250,"Help Desk::Call Center","resolved","fyang4","Chemical Engineering","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Windows XP",null," PC"," Hardware"]
[953251,"Help Desk::Call Center","resolved","ehomer","Materials Science and Eng","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"," Mac OS X",null,null," VMware"," Fusion"]
[953267,"Help Desk::Call Center","resolved","thayer","Medical","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Windows XP",null,null," Internet Explorer",6]
[953283,"Help Desk::Call Center","resolved","farhadi","Civil and Environmental Eng","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail"," Athena",null," Athena"," Other"," MATLAB"]
[953320,"Help Desk::Call Center","resolved","rmdaspit",null,"Non Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail",null,null,null," Other"]
[953321,"Help Desk::Call Center","resolved","cec","Office of the Provost","Current Employee",2009,7,"2009-07-09","2009-07-17","2009-07-17","2009-07-09",0,"2009-07-17",7,8,null," E-Mail"]
[953322,"Help Desk::Service Center","resolved","asamost","Chemical Engineering","Current Student",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1,null," Walkin"," Windows XP",null," PC"]
[953336,"Help Desk::Call Center","resolved","lnelms","Information Services & Technology","Current Employee",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1,null," Voice"," Mac OS X",null," Macintosh"," FileMaker Pro",6]
[953337,"Help Desk::Call Center","resolved","cbailey","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-10",1,"2009-07-10",0,1,null," E-Mail"]
[953352,"Help Desk::Call Center","resolved","kgray","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[953369,"Help Desk::Call Center","resolved","aataylor",null,"Non Current Student",2009,7,"2009-07-09","2009-07-16","2009-07-16","2009-07-09",0,"2009-07-16",6,7,null," Voice"]
[953376,"Help Desk::Business Help","resolved","acia@mtl.mit.edu",null,null,2009,7,"2009-07-09","2009-07-21","2009-07-21","2009-07-09",0,"2009-07-20",0,12,12,null," Mac OS X"]
[953403,"Help Desk::Call Center","resolved","mjyuen","Libraries","Current Employee",2009,7,"2009-07-09","2009-07-20","2009-07-20","2009-07-09",0,"2009-07-20",7,11,null," Voice"," Windows XP",null," PC"]
[953424,"Help Desk::Call Center","resolved","mgb","Chemistry","Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"]
[953428,"Help Desk::Call Center","resolved","sarifkin",null,"Non Current Employee",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," E-Mail",null,null,null," Accounts"]
[953454,"Help Desk::Call Center","resolved","huangcc","Management","Current Student",2009,7,"2009-07-09","2009-07-09","2009-07-09","2009-07-09",0,"2009-07-09",0,0,null," Voice"," Mac OS",null," Macintosh"," Email:Other"]
[953456,"Help Desk::Call Center","resolved","cfeeney","Sloan School of Management","Current Employee",2009,7,"2009-07-09","2009-07-30","2009-07-30","2009-07-10",1,"2009-07-10",13,21,null," E-Mail"," Windows XP",null," PC"," Outlook"]
[953472,"Help Desk::Call Center","resolved","tmcgarty@telmarc.com",null,null,2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-10",1,"2009-07-10",0,1,null," E-Mail"," Windows XP",null," PC"," Webmail"]
[953476,"Help Desk::Call Center","resolved","jjsun@Princeton.EDU",null,null,2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-09",0,"2009-07-10",0,1,null," E-Mail"]
[953477,"Help Desk::Call Center","resolved","brian_c","Chemical Engineering","Current Student",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-10",1,"2009-07-10",0,1,null," E-Mail"," Windows Vista"," 64 bit"," PC"]
[953483,"Help Desk::Service Center","resolved","edith@media.mit.edu",null,null,2009,7,"2009-07-09","2009-07-13","2009-07-13","2009-07-10",1,"2009-07-13",0,4,3," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[953507,"Help Desk::Call Center","resolved","nlyons","Chemistry","Current Employee",2009,7,"2009-07-09","2009-07-10","2009-07-10","2009-07-10",1,"2009-07-10",0,1,null," E-Mail"]
[953512,"Help Desk::Call Center","resolved","bvincent","Biology","Current Student",2009,7,"2009-07-09","2009-07-27","2009-07-27","2009-07-10",1,"2009-07-27",16,18,null," E-Mail"]
[953564,"Help Desk::Call Center","resolved","agerman",null,"Non Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[953568,"Help Desk::Backup","resolved","strother","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,0," E-Mail"]
[953583,"Help Desk::Backup","resolved","rholtzman@MIT.EDU",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,0," E-Mail"]
[953612,"Help Desk::Presales","resolved","jessica.leight@gmail.com",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,0," E-Mail"]
[953667,"Help Desk::UNIX/Linux","resolved","nbc","Political Science","Current Student",2009,7,"2009-07-10","2009-07-30","2009-07-30","2009-07-13",3,"2009-07-13",3,20,20," E-Mail"," Linux",null," PC"," VPN"]
[953711,"Network::Requests","resolved","fritzg","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-10","2009-07-22","2009-07-22","2009-07-13",3,"2009-07-22",0,12,9," E-Mail"]
[953712,"Help Desk::Call Center","resolved","cfeeney","Sloan School of Management","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[953795,"Help Desk::Call Center","resolved","bbrown","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," V-Mail",null,null,null," Network:Outage"]
[953833,"Help Desk::Business Help","resolved","nlyons","Chemistry","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[953875,"Help Desk::Call Center","resolved","magn","Medical","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[953879,"Help Desk::Call Center","resolved","shhuang","Computational and Systems Bio","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[953880,"Help Desk::Call Center","resolved","swelbar","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"," Windows Vista",null," PC"," Outlook",2007]
[953886,"Help Desk::Call Center","resolved","aarond","Campus Activities Complex","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[953903,"Help Desk::Call Center","resolved","jfarver","List Visual Arts Center","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," AppleMail"]
[953910,"Help Desk::Call Center","resolved","araucci","Audio Visual Services","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows XP"," SP3"," PC"," Internet Explorer"]
[953931,"Help Desk::Service Center","resolved","dlking","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-10","2009-08-12","2009-08-12","2009-07-10",0,"2009-07-17",2,33,null," Voice"," Windows XP",null," PC"]
[953947,"Help Desk::Call Center","resolved","dipaul","Materials Science and Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[953952,"Help Desk::Backup","resolved","bob@ferrosi.com",null,null,2009,7,"2009-07-10","2009-07-13","2009-07-13","2009-07-10",0,"2009-07-10",0,3,3," E-Mail"]
[953971,"Help Desk::Backup","resolved","rholtzman@MIT.EDU",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[954001,"Help Desk::Service Center","resolved","ktierney","AMPS-Libraries","Current Employee",2009,7,"2009-07-10","2009-07-24","2009-07-23","2009-07-10",0,"2009-07-23",13,13,null," Voice",null,null," PC"]
[954007,"Help Desk::Call Center","resolved","cvchvany",null,"Non Current Employee",2009,7,"2009-07-10","2009-07-17","2009-07-17","2009-07-10",0,"2009-07-17",7,7,7," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[954028,"Help Desk::Call Center","resolved","krisjohn","List Visual Arts Center","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice",null,null,null," Certificates"]
[954039,"Help Desk::Call Center","resolved","coombs","Chemistry","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,0," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[954055,"Help Desk::Call Center","resolved","kangiser","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-10","2009-07-15","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[954109,"Edtech::Stellar","resolved","lroldan","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-10","2009-08-11","2009-08-11","2009-07-15",5,"2009-08-11",0,32,32]
[954117,"Help Desk::Call Center","resolved","vmoss","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-10","2009-07-13","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[954132,"Help Desk::Call Center","resolved","ezex@allexser.com",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"," Windows",null," PC"," Outlook Express"]
[954136,"Help Desk::Service Center","resolved","engert","Computational and Systems Bio","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954174,"Help Desk::Backup","resolved","debrawm",null,"Moira Account",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,0," Voice",null,null,null," TSM"]
[954180,"Help Desk::Call Center","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," IE7"]
[954184,"Help Desk::Call Center","resolved","ecrocker","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," DreamWeaver",9]
[954199,"Help Desk::Call Center","resolved","bamasi","School of Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice",null,null,null," Other"," SPSS"]
[954202,"Help Desk::Call Center","resolved","s_rod","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Other",null," Unknown"," TSM"]
[954219,"Help Desk::Call Center","resolved","advaidh","Chemical Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows Vista",null," PC"," VirusScan, Virex"]
[954228,"Network::Requests","resolved","morgante","Information Services & Technology","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0]
[954233,"Help Desk::Call Center","resolved","mjabel","Chemical Engineering","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954247,"Help Desk::Call Center","resolved","bfellman","Mechanical Engineering","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[954298,"Help Desk::Call Center","resolved","yzhang00","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows XP",null," PC"]
[954314,"Help Desk::Service Center","resolved","njannini","Sloan School of Management","Current Employee",2009,7,"2009-07-10","2009-07-15","2009-07-15","2009-07-10",0,"2009-07-15",2,5,null," Voice"," Windows XP",null," PC"]
[954329,"Help Desk::Service Center","resolved","clay","Human Resources","Current Employee",2009,7,"2009-07-10","2009-07-17","2009-07-17","2009-07-10",0,"2009-07-17",6,7,null," Voice",null,null," PC"]
[954331,"Help Desk::Call Center","resolved","cschultz","Budget, Finance and Treasury","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10",null,null,"2009-07-10",0,0,null," E-Mail"]
[954340,"Help Desk::Call Center","resolved","leiterk","Management","Current Student",2009,7,"2009-07-10","2009-07-15","2009-07-15","2009-07-10",0,"2009-07-15",0,5,5," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[954343,"Help Desk::Service Center","resolved","shenwen","Chemical Engineering","Current Student",2009,7,"2009-07-10","2009-08-06","2009-08-06","2009-07-13",3,"2009-08-06",0,27,27," E-Mail",null,null," PC"]
[954349,"Help Desk::Business Help","resolved","asten","Economics","Current Employee",2009,7,"2009-07-10","2009-07-17","2009-07-17","2009-07-10",0,"2009-07-17",6,7,7," Voice"]
[954368,"Help Desk::Call Center","resolved","yinqingl","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-10","2009-07-23","2009-07-23","2009-07-15",5,"2009-07-23",6,13,8]
[954384,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Unknown",null," Unknown"," Kerberos (Leash)"]
[954387,"Help Desk::Call Center","resolved","kaye.cook@gordon.edu",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[954388,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," Email:Other"]
[954404,"Help Desk::Business Help","resolved","jcrm","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-10","2009-08-05","2009-08-05","2009-07-10",0,"2009-08-05",25,26,null," E-Mail"]
[954407,"Help Desk::Call Center","resolved","liaras","Political Science","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows Vista",null," PC"," Software Distribution"]
[954408,"Help Desk::Call Center","resolved","cortiz","Materials Science and Engineering","Current Employee",2009,7,"2009-07-10","2009-07-17","2009-07-17","2009-07-10",0,"2009-07-17",6,7,null," Voice"," Windows XP",null," PC"," Outlook"]
[954417,"Help Desk::Call Center","resolved","mch",null,"Non Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,0," E-Mail",null,null," Mobile Device"]
[954423,"Help Desk::Call Center","resolved","jundzilo","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-10","2009-07-17","2009-07-17","2009-07-10",0,"2009-07-10",0,7,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[954429,"Help Desk::Service Center","resolved","cocuzzo","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-10","2009-07-17","2009-07-17","2009-07-10",0,"2009-07-15",3,7,null," Voice",null,null," Macintosh"]
[954431,"Help Desk::Call Center","resolved","levey","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Network:Home"]
[954434,"Help Desk::Call Center","resolved","fany","Chemical Engineering","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"," Windows Vista",null," PC"," VPN"]
[954441,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954443,"Help Desk::Call Center","resolved","davidh",null,"Non Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows Vista"," Ultimate"," PC"," Webmail"," Firefox"]
[954466,"Help Desk::Call Center","resolved","EGT@space.MIT.EDU",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[954468,"Help Desk::Call Center","resolved","bediako","Chemistry","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," VMware"]
[954474,"Help Desk::Call Center","resolved","gpeltecu",null,"Moira Account",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[954481,"Help Desk::Call Center","resolved","jalfoldi",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail",null," 10.5.7"]
[954483,"Help Desk::Business Help","resolved","asanto","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-10","2009-07-13","2009-07-13","2009-07-10",0,"2009-07-13",0,3,3," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Mozilla Firefox",3.5]
[954486,"Help Desk::Call Center","resolved","tundek","Office of the Provost","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail"]
[954487,"Help Desk::Call Center","resolved","mfishman@MIT.EDU",null,null,2009,7,"2009-07-10","2009-07-16","2009-07-15","2009-07-13",3,"2009-07-15",1,5,null," E-Mail"," Mac OS X",null," Macintosh"," Touchstone"]
[954493,"Help Desk::Call Center","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Other"," Windows Server 2003"," PC"," TSM"]
[954496,"Help Desk::Call Center","resolved","louis_b","Management","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954502,"Help Desk::UNIX/Linux","resolved","rcrowley","Haystack Observatory","Current Employee",2009,7,"2009-07-10","2009-07-13","2009-07-13","2009-07-10",0,"2009-07-13",0,3,3," Voice"," Linux"," red hat"," PC"," Operating System"]
[954511,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954514,"Help Desk::Call Center","resolved","zervanto","Mechanical Engineering","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954521,"Help Desk::Service Center","waiting","jkaderka","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-10","2009-07-16",null,"2009-07-10",0,null,8,null,null," Voice"," Windows Vista",null," PC"," Operating System"]
[954529,"Help Desk::UNIX/Linux","resolved","thomas","Lab for Electromagnetic Electronic Sys","Current Employee",2009,7,"2009-07-10","2009-08-04","2009-08-04","2009-07-10",0,"2009-08-04",3,25,25," Voice"," Linux"," fedora core 10"," Other"," Email:Other"," evolution"]
[954532,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954533,"Help Desk::Call Center","resolved","moleary",null,"Moira Account",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Windows XP"," 2002 SP3"," PC"]
[954538,"Help Desk::Call Center","resolved","dberlin@alum.mit.edu",null,null,2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X"," 10.5.7",null," Mozilla Firefox"," and Safari"]
[954540,"Help Desk::Call Center","resolved","boiko","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Unknown",null," Unknown"," Stellar",null," Stellar"]
[954543,"Help Desk::Call Center","resolved","zdearing","Management","Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," E-Mail",null,null,null," Certificates"]
[954549,"Help Desk::Service Center","resolved","nidhik","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-10","2009-07-13","2009-07-12",null,null,"2009-07-12",0,2,null," E-Mail"]
[954554,"Help Desk::Backup","resolved","olimpia","Libraries","Current Employee",2009,7,"2009-07-10","2009-07-13","2009-07-13","2009-07-13",3,"2009-07-13",0,3,3," E-Mail"]
[954573,"Help Desk::Call Center","resolved","bpyle",null,"Non Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954580,"Help Desk::Call Center","resolved","davidh",null,"Non Current Employee",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"," Mac OS X",null," Mobile Device"]
[954588,"Help Desk::Call Center","resolved","ladyjean",null,"Non Current Student",2009,7,"2009-07-10","2009-07-10","2009-07-10","2009-07-10",0,"2009-07-10",0,0,null," Voice"]
[954611,"Edtech::Stellar","resolved","v-amwilc@microsoft.com",null,null,2009,7,"2009-07-10","2009-08-12","2009-08-12","2009-07-12",2,"2009-08-04",0,33,31]
[954640,"Help Desk::Call Center","resolved","unlocked","Literature","Current Student",2009,7,"2009-07-10","2009-07-13","2009-07-13","2009-07-13",3,"2009-07-13",0,3,0,null," Unknown",null," Unknown"," Spam Screening"]
[954643,"Help Desk::Call Center","resolved","brettcvz","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-10","2009-08-01","2009-08-01","2009-07-13",3,"2009-07-30",16,22,null," E-Mail"," Windows XP"," 64 bit"," PC"]
[954648,"Help Desk::Call Center","resolved","mizukiw3@gmail.com",null,null,2009,7,"2009-07-10","2009-07-13","2009-07-13","2009-07-11",1,"2009-07-13",0,3,null," E-Mail"]
[954736,"Help Desk::Call Center","open","alvarso","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-11","2009-07-14",null,"2009-07-12",1,null,0,null,null," E-Mail"]
[954780,"Help Desk::Call Center","resolved","liangjie@berkeley.edu",null,null,2009,7,"2009-07-11","2009-07-13","2009-07-13","2009-07-13",2,"2009-07-13",0,2,null," E-Mail"]
[954788,"Help Desk::Service Center","open","rardin@brandeis.edu",null,null,2009,7,"2009-07-11","2009-07-28",null,"2009-07-13",2,null,1,null,null," E-Mail"," Mac OS",null," Macintosh"]
[954862,"Help Desk::Call Center","resolved","eodonnel","Facilities Custodial Services","Current Employee",2009,7,"2009-07-11","2009-07-30","2009-07-30","2009-07-13",2,"2009-07-30",16,19,null," E-Mail",null,null,null," Certificates"]
[954866,"Network::Requests","resolved","wdc","Information Services & Technology","Current Employee",2009,7,"2009-07-11","2009-07-11","2009-07-11",null,null,"2009-07-11",0,0]
[954880,"Help Desk::Business Help","resolved","aboakye",null,"Non Current Student",2009,7,"2009-07-11","2009-07-17","2009-07-17","2009-07-13",2,"2009-07-17",3,6,2," E-Mail"]
[954919,"Help Desk::Call Center","resolved","lolshans","Chemistry","Current Student",2009,7,"2009-07-11","2009-07-15","2009-07-15","2009-07-13",2,"2009-07-15",0,4,null," E-Mail"," Mac OS X",null," Macintosh"," Safari"]
[955008,"Edtech::Stellar","resolved","pcdedon","Department of Biological Engineering","Current Employee",2009,7,"2009-07-12","2009-07-14","2009-07-14","2009-07-13",1,"2009-07-14",0,2,1]
[955037,"Help Desk::Call Center","resolved","eftaylor","Physics","Current Employee",2009,7,"2009-07-12","2009-07-14","2009-07-14","2009-07-14",2,"2009-07-14",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[955072,"Help Desk::Call Center","resolved","kaw",null,"Non Current Employee",2009,7,"2009-07-12","2009-07-13","2009-07-13","2009-07-13",1,"2009-07-13",0,1,null," E-Mail"]
[955101,"Help Desk::Call Center","resolved","pproof",null,"Non Current Student",2009,7,"2009-07-12","2009-07-13","2009-07-13","2009-07-13",1,"2009-07-13",0,1,null," E-Mail"]
[955104,"Help Desk::Call Center","waiting","jgrochow","VP Information Services & Technology","Current Employee",2009,7,"2009-07-12","2009-07-13",null,"2009-07-13",1,null,2,null,null," E-Mail"]
[955116,"Help Desk::Athena","resolved","greichst",null,"Non Current Student",2009,7,"2009-07-12","2009-07-14","2009-07-14","2009-07-13",1,"2009-07-14",0,2,null," E-Mail"]
[955119,"Help Desk::Call Center","resolved","greichst",null,"Non Current Student",2009,7,"2009-07-12","2009-07-20","2009-07-20","2009-07-13",1,"2009-07-20",6,8,null," E-Mail"," Mac OS X",null," Macintosh"," VPN"]
[955121,"Help Desk::Business Help","resolved","jjsun","Biological Engineering","Current Student",2009,7,"2009-07-12","2009-07-15","2009-07-13","2009-07-13",1,"2009-07-13",0,1,0," E-Mail",null,null,null," SAP, SAPWeb"]
[955126,"Help Desk::Call Center","resolved","heimbach@mit.edu",null,null,2009,7,"2009-07-12","2009-07-12","2009-07-12","2009-07-12",0,"2009-07-12",0,0,null," E-Mail"]
[955128,"Help Desk::Call Center","resolved","scottc","School of Architecture & Planning","Current Employee",2009,7,"2009-07-12","2009-07-24","2009-07-24","2009-07-13",1,"2009-07-24",10,12,null," E-Mail"," Mac OS X",null," Macintosh"," Email:Other"," auto responder"]
[955182,"Help Desk::Call Center","resolved","anton.mazurenko@gmail.com",null,null,2009,7,"2009-07-12","2009-07-12","2009-07-12","2009-07-12",0,"2009-07-12",0,0,null," E-Mail"]
[955212,"Help Desk::Call Center","resolved","krv","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-12","2009-07-14","2009-07-14","2009-07-13",1,"2009-07-14",0,2,null," E-Mail"]
[955276,"Help Desk::Call Center","resolved","terryyee","Management","Current Student",2009,7,"2009-07-12","2009-07-13","2009-07-13","2009-07-13",1,"2009-07-13",0,1,null," E-Mail"]
[955315,"Help Desk::Service Center","resolved","cjseto","MIT Energy Initiative","Current Employee",2009,7,"2009-07-12","2009-07-20","2009-07-20","2009-07-13",1,"2009-07-13",3,8,5," E-Mail"," Windows XP",null," PC"]
[955468,"Help Desk::Business Help","resolved","aditya1642@gmail.com",null,null,2009,7,"2009-07-13","2009-07-15","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0," E-Mail"]
[955500,"Help Desk::Service Center","resolved","mgoldbrg","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-13",0,"2009-07-14",0,1,1," E-Mail"]
[955502,"Help Desk::Call Center","resolved","yshen@alum.mit.edu",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955503,"Help Desk::Call Center","resolved","benfisch",null,"Moira Account",2009,7,"2009-07-13","2009-07-27","2009-07-27","2009-07-13",0,"2009-07-27",14,14,null," E-Mail"]
[955511,"Help Desk::Call Center","resolved","knyzio","Information Services & Technology","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13",null,null,"2009-07-13",0,0,null," E-Mail"]
[955570,"Help Desk::Call Center","resolved","adolan","Audit Division","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955572,"Help Desk::Call Center","resolved","adolan","Audit Division","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955580,"Help Desk::UNIX/Linux","resolved","alvarso","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-13","2009-07-29","2009-07-29","2009-07-14",1,"2009-07-14",0,16,16," E-Mail"," Linux",null," PC"," Kerberos (Leash)"]
[955582,"Help Desk::Call Center","resolved","fflores","Political Science","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955586,"Network::Requests","new","rardin@brandeis.edu",null,null,2009,7,"2009-07-13","2009-07-13",null,"2009-07-13",0,null,0]
[955587,"Help Desk::Call Center","resolved","jnaber","Chemistry","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955602,"Help Desk::Call Center","resolved","mdonohue","Management","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955607,"Help Desk::Call Center","resolved","laurie19","HR/Payroll","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955674,"Help Desk::Call Center","resolved","zwrose","Mechanical Engineering","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955675,"Help Desk::Service Center","open","dinc","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-08-06","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0," Voice"," Mac OS X",null," Macintosh"]
[955680,"Help Desk::Athena","resolved","morley","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-13","2009-07-22","2009-07-22","2009-07-13",0,"2009-07-22",9,9,null," E-Mail"]
[955691,"Network::Requests","resolved","hrose","Office of Development Services","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0]
[955700,"Help Desk::Call Center","resolved","mlevine","Chemistry","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[955707,"Help Desk::Call Center","resolved","ahwill","Architecture","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955711,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[955718,"Help Desk::Call Center","resolved","a.totman@comcast.net",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955721,"Help Desk::Trends","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0," Voice"]
[955723,"Help Desk::Call Center","resolved","alarkin","Chemistry","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0]
[955724,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[955738,"Help Desk::Call Center","resolved","emurray","Engineering Systems Division","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[955743,"Help Desk::Call Center","resolved","jmhunt","Information Services & Technology","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955746,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955748,"Help Desk::Call Center","resolved","wilhelm","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955756,"Help Desk::Call Center","resolved","wilhelm","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[955763,"Help Desk::Call Center","resolved","swinig","Information Services & Technology","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955773,"Help Desk::Call Center","resolved","schmittey@mit.edu",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[955790,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[955811,"Help Desk::Call Center","resolved","pkoms","Economics","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955833,"Help Desk::Call Center","resolved","pcollymo","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Web"," Mac OS X",10.5," Macintosh"," AppleMail",3]
[955834,"Help Desk::Call Center","resolved","khaled",null,"Non Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0," E-Mail"]
[955863,"Help Desk::Service Center","resolved","charvey","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-13","2009-08-06","2009-08-06","2009-07-13",0,"2009-07-14",22,24,null," Walkin"," Mac OS X",10.5," Macintosh"]
[955868,"Help Desk::Business Help","resolved","shiba","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0," Voice"]
[955871,"Help Desk::Call Center","resolved","rcarney","Materials Science and Eng","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955875,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-13","2009-07-16","2009-07-16","2009-07-13",0,"2009-07-16",0,3,null," Voice",null,null," PC"]
[955880,"Help Desk::Call Center","resolved","rriley",null,"Non Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"]
[955897,"Help Desk::Call Center","resolved","csliang","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955909,"Help Desk::Call Center","resolved","magar","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[955913,"Help Desk::Service Center","resolved","xindis","Biology","Current Student",2009,7,"2009-07-13","2009-07-16","2009-07-16","2009-07-13",0,"2009-07-16",2,3,null," Voice",null,null," PC"]
[955917,"Help Desk::Business Help","resolved","mheard","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-13","2009-07-22","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0," Voice"," Unknown",null,null," SAP, SAPWeb"]
[955923,"Edtech::Stellar","resolved","kheatley","Physics","Current Employee",2009,7,"2009-07-13","2009-07-22","2009-07-22","2009-07-13",0,"2009-07-22",0,9]
[955927,"Edtech::Stellar","resolved","annette","Urban Studies & Planning","Current Employee",2009,7,"2009-07-13","2009-07-17","2009-07-17","2009-07-13",0,"2009-07-17",0,4]
[955933,"Help Desk::Call Center","resolved","kuyanov","Chemistry","Current Employee",2009,7,"2009-07-13","2009-07-20","2009-07-20","2009-07-13",0,"2009-07-20",7,7,null," Voice"," Windows XP",null," PC"," Network:Other"]
[955939,"Help Desk::Call Center","resolved","lupo","Information Services & Technology","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Mac OS X",null," Macintosh"," Mozilla Firefox",3]
[955943,"Network::Requests","resolved","kirky","Ctr for Education Computing Initiatives","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0]
[955956,"Help Desk::Call Center","resolved","akelsey","Chemistry","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Other",null," Mobile Device"," Email:Other"]
[955958,"Help Desk::Call Center","resolved","aporter","DUE Desktop Support","Current Employee",2009,7,"2009-07-13","2009-07-27","2009-07-27","2009-07-13",0,"2009-07-27",13,14,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," TSM"," 5.5.2 r2"]
[955963,"Help Desk::Call Center","resolved","sambass","Urban Studies & Planning","Current Employee",2009,7,"2009-07-13","2009-07-31","2009-07-31","2009-07-13",0,"2009-07-31",4,18,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[955968,"Edtech::Stellar","resolved","ragreenb","Global Education & Career Developmnt Ctr","Current Employee",2009,7,"2009-07-13","2009-07-17","2009-07-17","2009-07-15",2,"2009-07-17",0,4,4]
[955975,"Help Desk::Call Center","resolved","magar","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[956001,"Help Desk::Call Center","resolved","icashen","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13",null,null,"2009-07-13",0,0,null," Voice"]
[956003,"Help Desk::Call Center","resolved","dgoldfei","Lincoln Laboratory","Current Employee",2009,7,"2009-07-13","2009-07-22","2009-07-22","2009-07-13",0,"2009-07-22",8,9,null," Voice"," Windows XP",null," PC"]
[956013,"Help Desk::Call Center","resolved","vmurphy","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956020,"Help Desk::Call Center","resolved","siggia","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-13","2009-07-21","2009-07-21","2009-07-13",0,"2009-07-21",7,8,null," Voice"," Mac OS X"," 10.5.5"," Macintosh",null," 3.0.2"]
[956027,"Help Desk::Call Center","resolved","sgoldman","Biology","Current Employee",2009,7,"2009-07-13","2009-07-27","2009-07-27","2009-07-13",0,"2009-07-27",14,14,null," Voice"," Windows",null," PC"," VirusScan, Virex"," 8.5i"]
[956028,"Edtech::Stellar","resolved","eduflo@economics.mit.edu",null,null,2009,7,"2009-07-13","2009-07-15","2009-07-15",null,null,"2009-07-15",0,2,2]
[956033,"Help Desk::Customercare","resolved","crawfjen","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[956034,"Help Desk::Call Center","resolved","miller@ilp.mit.edu",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Windows",null," PC"," Accounts"]
[956039,"Help Desk::Customercare","new","whdurham@MIT.EDU",null,null,2009,7,"2009-07-13","2009-07-13",null,null,null,null,0,null,null," E-Mail"]
[956045,"Help Desk::Customercare","open","adutta","Architecture","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[956055,"Help Desk::Service Center","waiting","w92-net@MIT.EDU",null,null,2009,7,"2009-07-13","2009-08-07","2009-07-14","2009-07-13",0,"2009-07-14",24,1,null," Voice",null,null," PC"]
[956061,"Help Desk::Customercare","resolved","galts","School of Engineering","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[956064,"Help Desk::Customercare","new","jmstein","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13",null,null,null,null,0,null,null," E-Mail"]
[956072,"Help Desk::Customercare","resolved","kaicao","Physics","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[956083,"Help Desk::Call Center","resolved","skkelly","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-13","2009-07-27","2009-07-27","2009-07-13",0,"2009-07-27",13,14,14," Voice"," Windows XP",null," PC"," Outlook",2007]
[956085,"Help Desk::Presales","resolved","pranavr",null,"Non Current Student",2009,7,"2009-07-13","2009-07-15","2009-07-15","2009-07-15",2,"2009-07-15",0,2,2," E-Mail",null,null," Unknown"," Buying Advice"]
[956087,"Help Desk::Customercare","resolved","dgrazian",null,"Non Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"]
[956088,"Help Desk::Call Center","resolved","dczischk@hotmail.com",null,null,2009,7,"2009-07-13","2009-07-20","2009-07-20","2009-07-13",0,"2009-07-20",6,7,null," E-Mail"]
[956093,"Help Desk::Call Center","resolved","mkling","Mathematics","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956099,"Help Desk::Service Center","resolved","lhl3","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-13","2009-08-12","2009-08-12","2009-07-13",0,"2009-07-28",6,30,29," Voice"," Mac OS X",10.4," Macintosh"," Operating System"]
[956104,"Help Desk::Call Center","resolved","cmactcie100@comcast.com",null,null,2009,7,"2009-07-13","2009-07-23","2009-07-23","2009-07-13",0,"2009-07-23",9,10,10," Voice"," Windows Vista"," Home Premium"," PC"," Network:Wireless"]
[956122,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Network:Wireless"]
[956127,"Help Desk::Service Center","resolved","ndave","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-13",0,"2009-07-14",0,1,1," Voice"," Windows XP",null," PC"]
[956132,"Network::Requests","resolved","clesswin","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-07-17","2009-07-17",null,null,"2009-07-17",0,4]
[956143,"Help Desk::Call Center","resolved","shilpar@mit.edu",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Unknown",null," Unknown"," Webmail"]
[956145,"Help Desk::Call Center","resolved","asevtsuk","Urban Studies and Planning","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956162,"Help Desk::Service Center","resolved","apurvj","Management","Current Student",2009,7,"2009-07-13","2009-07-28","2009-07-28","2009-07-13",0,"2009-07-15",8,15,15," Voice"," Windows XP",null," PC"]
[956166,"Help Desk::Call Center","resolved","swicks","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,null," E-Mail"]
[956169,"Help Desk::Business Help","resolved","sbaker","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-13","2009-08-05","2009-08-05","2009-07-13",0,"2009-08-05",22,23,23," Voice"," Mac OS X"," 10.5.7"," PC"," SAP, SAPWeb"," Safari"]
[956197,"Help Desk::Call Center","resolved","swinig","Information Services & Technology","Current Employee",2009,7,"2009-07-13","2009-07-21","2009-07-21","2009-07-15",2,"2009-07-21",3,8,null," E-Mail"," Windows XP",null," PC"," Email:Other"]
[956216,"Help Desk::Service Center","resolved","yinuo","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956235,"Help Desk::Call Center","resolved","egt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Mac OS X",null," Macintosh"," Mozilla Firefox"]
[956238,"Help Desk::Call Center","resolved","mjsmith","Materials Science and Eng","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956239,"Help Desk::Call Center","resolved","sgoodman","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956262,"Help Desk::Call Center","resolved","hammondc",null,"Non Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956265,"Help Desk::Call Center","resolved","acerfon","Nuclear Engineering","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956269,"Help Desk::Call Center","resolved","eric.pruitt@gmail.com",null,null,2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"," Windows XP",null," PC"]
[956272,"Help Desk::Call Center","resolved","grahama","Libraries","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956279,"Help Desk::Call Center","resolved","bbrown","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-13","2009-07-22","2009-07-22","2009-07-13",0,"2009-07-22",7,9,null," Voice"," Windows",null," PC",null,null," win.mit.edu"]
[956286,"Help Desk::Call Center","resolved","kmancino","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956295,"Help Desk::Call Center","resolved","sgoodman","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956324,"Help Desk::Service Center","resolved","naylor","Linguistics & Philosophy","Current Employee",2009,7,"2009-07-13","2009-08-11","2009-08-11","2009-07-13",0,"2009-07-13",3,29,5," Voice",null,null," Macintosh"]
[956328,"Help Desk::Service Center","resolved","poetro","Mechanical Engineering","Current Student",2009,7,"2009-07-13","2009-07-20","2009-07-20","2009-07-13",0,"2009-07-15",0,7,null," Voice",null,null," PC"]
[956335,"Help Desk::Backup","resolved","armiento","Materials Science and Engineering","Current Employee",2009,7,"2009-07-13","2009-07-16","2009-07-16","2009-07-13",0,"2009-07-15",0,3,2," E-Mail"]
[956336,"Help Desk::Call Center","resolved","dsk","Urban Studies & Planning","Current Employee",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,null," E-Mail"]
[956340,"Help Desk::Call Center","resolved","juliek","Human Resources","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," E-Mail"," Windows",null," PC"," Adobe Acrobat"," 8.0 pro"]
[956342,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Windows",null," PC"," TSM"]
[956353,"Network::Requests","resolved","firsing","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-13","2009-08-06","2009-08-06","2009-07-13",0,"2009-07-20",0,24,24]
[956379,"Help Desk::Call Center","resolved","myeaton","Information Services & Technology","Current Employee",2009,7,"2009-07-13","2009-07-23","2009-07-23","2009-07-13",0,"2009-07-15",7,10,null," E-Mail"," Mac OS X",null," Macintosh"," Safari"]
[956394,"Help Desk::Call Center","resolved","khender@ku.edu",null,null,2009,7,"2009-07-13","2009-07-28","2009-07-28","2009-07-13",0,"2009-07-13",0,15,null," E-Mail"]
[956402,"Help Desk::Call Center","resolved","frstella","Materials Science and Engineering","Current Employee",2009,7,"2009-07-13","2009-07-22","2009-07-22","2009-07-13",0,"2009-07-22",9,9,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[956403,"Help Desk::Service Center","resolved","hnenow",null,"Current Student",2009,7,"2009-07-13","2009-08-12","2009-08-12","2009-07-13",0,"2009-07-17",0,30,null," Voice"," Windows Vista",null," PC"]
[956416,"Help Desk::Service Center","resolved","giu","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956422,"Help Desk::Call Center","resolved","gerzon","Human Resources","Current Employee",2009,7,"2009-07-13","2009-07-15","2009-07-15","2009-07-13",0,"2009-07-15",0,2,null," Voice",null,null,null," Exchange",null," Network"]
[956425,"Help Desk::Call Center","resolved","bediako","Chemistry","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Unknown",null," Unknown"," Other"]
[956428,"Help Desk::Call Center","resolved","stephanh","Mechanical Engineering","Current Student",2009,7,"2009-07-13","2009-07-20","2009-07-20","2009-07-13",0,"2009-07-20",6,7,null," Voice"]
[956431,"Help Desk::Business Help","resolved","vancamp","Physics","Current Student",2009,7,"2009-07-13","2009-07-22","2009-07-22","2009-07-14",1,"2009-07-22",8,9,8," E-Mail"]
[956432,"Help Desk::Call Center","resolved","efong","Chemistry","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956436,"Help Desk::Call Center","resolved","kapusta","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,null," E-Mail"]
[956441,"Help Desk::Presales","resolved","jhedrick",null,"Non Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,0," Voice"," Unknown",null," Unknown"," Other"]
[956442,"Network::Requests","resolved","clesswin","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0]
[956447,"Help Desk::Call Center","resolved","horsch","Libraries","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956449,"Help Desk::Service Center","resolved","swessels","Management","Current Student",2009,7,"2009-07-13","2009-07-30","2009-07-30","2009-07-13",0,"2009-07-30",14,17,null," Voice",null,null," PC"]
[956455,"Help Desk::Call Center","resolved","bulovic","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Unknown",null," Multi-Platform"," Stellar"]
[956459,"Help Desk::Service Center","resolved","edith@media.mit.edu",null,null,2009,7,"2009-07-13","2009-07-15","2009-07-15","2009-07-13",0,"2009-07-15",0,2,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Hardware"," waking from sleep"]
[956463,"Help Desk::Call Center","resolved","ggeiger@MIT.EDU",null,null,2009,7,"2009-07-13","2009-08-03","2009-08-03","2009-07-13",0,"2009-08-03",17,21,null," Voice"," Mac OS X",10.5," Macintosh"," Email:Other"]
[956464,"Network::Requests","resolved","hubert",null,"Current Student",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-13",0,"2009-07-13",0,1]
[956472,"Help Desk::Call Center","resolved","jpryor","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"]
[956473,"Help Desk::Call Center","resolved","dean.berlin@gmail.com",null,null,2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,null," E-Mail"]
[956476,"Help Desk::Call Center","resolved","jakay",null,"Non Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956486,"Help Desk::Backup","open","bgoguen","Chemistry","Current Student",2009,7,"2009-07-13","2009-08-14",null,"2009-07-14",1,null,30,null,null," E-Mail"]
[956499,"Help Desk::Call Center","resolved","ajhsieh","Institute for Soldier Nanotechnologies","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",6]
[956501,"Help Desk::Call Center","resolved","msee",null,"Non Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Unknown",null," Unknown"," Buying Advice"]
[956507,"Help Desk::Call Center","resolved","dluchan","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"]
[956519,"Help Desk::Backup","open","mamat","Chemical Engineering","Current Employee",2009,7,"2009-07-13","2009-08-14",null,"2009-07-14",1,null,30,null,null," E-Mail"]
[956527,"Help Desk::Call Center","resolved","tutak",null,"Non Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Mac OS X",null," Macintosh"," Buying Advice"]
[956530,"Help Desk::Call Center","resolved","aprotim","Department of Biological Engineering","Current Employee",2009,7,"2009-07-13","2009-07-15","2009-07-15","2009-07-14",1,"2009-07-15",1,2,null," E-Mail"," Windows XP",null," PC"," SAP, SAPWeb"]
[956531,"Help Desk::Call Center","resolved","pennysun","Office of the Provost","Current Employee",2009,7,"2009-07-13","2009-07-20","2009-07-20","2009-07-14",1,"2009-07-20",6,7,null," E-Mail"]
[956534,"Network::Requests","resolved","kenton","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,0," E-Mail"]
[956539,"Help Desk::Backup","resolved","jsterman","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,1," E-Mail"]
[956540,"Help Desk::Backup","resolved","jsterman","Sloan School of Management","Current Employee",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,1," E-Mail"]
[956543,"Help Desk::Call Center","resolved","cmarton","Chemical Engineering","Current Student",2009,7,"2009-07-13","2009-07-13","2009-07-13","2009-07-13",0,"2009-07-13",0,0,null," Voice"," Windows XP"," Version 2002 SP3"," PC"]
[956544,"Help Desk::Call Center","resolved","natkin@MIT.EDU",null,null,2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,null," E-Mail"," Mac OS X",null,null," TechTime"]
[956554,"Help Desk::Call Center","resolved","hadar","Physics","Current Employee",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-13",0,"2009-07-14",0,1,null," E-Mail"," Windows",null," PC"," Secure FX"]
[956561,"Help Desk::Business Help","resolved","sbghosh","Mechanical Engineering","Current Employee",2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,0," E-Mail"]
[956568,"Help Desk::Call Center","resolved","giannixx83@tin.it",null,null,2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-13",0,"2009-07-14",0,1,null," E-Mail"]
[956576,"Help Desk::Athena","resolved","luoxian","MIT Sea Grant College Program","Current Employee",2009,7,"2009-07-13","2009-07-22","2009-07-22","2009-07-14",1,"2009-07-22",7,9,8," E-Mail"]
[956601,"Help Desk::Call Center","resolved","joejar","Campus Police","Current Employee",2009,7,"2009-07-13","2009-07-21","2009-07-21","2009-07-14",1,"2009-07-21",7,8,null," E-Mail"," Windows",null," PC"," Internet Explorer"]
[956603,"Help Desk::Call Center","resolved","teytelma@berkeley.edu",null,null,2009,7,"2009-07-13","2009-07-14","2009-07-14","2009-07-14",1,"2009-07-14",0,1,null," E-Mail"]
[956611,"Help Desk::Call Center","resolved","semoran12@gmail.com",null,null,2009,7,"2009-07-13","2009-07-20","2009-07-20","2009-07-14",1,"2009-07-20",6,7,null," E-Mail"]
[956614,"Help Desk::Presales","resolved","sandon@us.ibm.com",null,null,2009,7,"2009-07-13","2009-07-28","2009-07-28","2009-07-15",2,"2009-07-15",0,15,14," E-Mail",null,null," Unknown"," Buying Advice"]
[956632,"Help Desk::Presales","resolved","balewis",null,"Non Current Student",2009,7,"2009-07-13","2009-07-16","2009-07-16","2009-07-16",3,"2009-07-16",0,3,2," E-Mail"]
[956657,"Help Desk::Presales","resolved","fishpenn@gmail.com",null,null,2009,7,"2009-07-13","2009-07-16","2009-07-16","2009-07-16",3,"2009-07-16",0,3,2," E-Mail"]
[956768,"Help Desk::Call Center","resolved","gbarb","Mechanical Engineering","Current Employee",2009,7,"2009-07-14","2009-08-03","2009-08-03","2009-07-14",0,"2009-07-20",16,20,14]
[956770,"Help Desk::Call Center","resolved","rsreddy","Civil and Environmental Eng","Current Student",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," E-Mail"]
[956771,"Help Desk::Call Center","resolved","jakobfoerster@gmail.com",null,null,2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," E-Mail"]
[956831,"Edtech::Stellar","resolved","ccount",null,"Non Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0]
[956886,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0]
[956890,"Help Desk::Call Center","resolved","luist","Nuclear Engineering","Current Student",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Mac OS X",null," Macintosh"," Unknown"," Purchasing"]
[956906,"Help Desk::Service Center","resolved","ugwechi","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-14","2009-08-12","2009-08-12","2009-07-14",0,"2009-07-17",0,29,29," Voice"," Windows"," XP Pro"," PC"]
[956939,"Network::Requests","resolved","cfox","Information Services & Technology","Current Employee",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-14",0,"2009-07-16",0,2]
[956947,"Help Desk::Call Center","resolved","jtheurer","Mechanical Engineering","Current Student",2009,7,"2009-07-14","2009-07-30","2009-07-30","2009-07-14",0,"2009-07-30",14,16,null," Voice"," Windows XP",null," PC"," VPN"]
[956951,"Help Desk::Call Center","resolved","leopoldo","Economics","Current Student",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-14",0,"2009-07-16",0,2,null," E-Mail"," Windows Vista",null," PC"," VirusScan, Virex"]
[956958,"Help Desk::Call Center","resolved","hosler","Archaeology","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Windows XP"," Professional 2002 SP2"," PC"," Webmail"," Firefox"]
[956983,"Help Desk::Call Center","resolved","btocco","Medical","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,0," Voice"," Windows",null," PC"," Webmail"," saving sent mail"]
[956990,"Help Desk::Call Center","resolved","vrw10@ucs.cam.ac.uk",null,null,2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-14",0,"2009-07-14",0,1,null," E-Mail"]
[957012,"Help Desk::Call Center","resolved","cope","Anthropology Program","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Windows XP",null," PC"]
[957024,"Help Desk::Business Help","resolved","sst","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-14","2009-07-22","2009-07-14","2009-07-14",0,"2009-07-14",0,0,0," Voice"]
[957031,"Help Desk::Backup","resolved","pspangle","Student Activities","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,0," E-Mail"]
[957032,"Help Desk::Call Center","resolved","mgutierr","Mechanical Engineering","Current Student",2009,7,"2009-07-14","2009-07-20","2009-07-20","2009-07-14",0,"2009-07-20",6,6,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[957055,"Help Desk::Service Center","resolved","rhammond","Management","Current Student",2009,7,"2009-07-14","2009-08-04","2009-07-20","2009-07-14",0,"2009-07-20",2,6,null," Voice",null,null," PC"]
[957071,"Help Desk::Call Center","resolved","eballo","Technology and Policy Program","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,0," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"," Firefox"]
[957075,"Help Desk::Call Center","resolved","mrmack","Technology Licensing Office","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," E-Mail"]
[957132,"Help Desk::Call Center","resolved","bascunan","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Unknown",null," Unknown"," Thunderbird"]
[957144,"Help Desk::Call Center","resolved","jresniko","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-14",0,"2009-07-16",0,2,2," Voice",null,null,null," Other"]
[957150,"Help Desk::Business Help","resolved","marclo","Residential Life Programs","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-14","2009-07-14",0,"2009-07-14",0,0,0," Voice"," Mac OS X"," 10.5.2"," Macintosh"," Mozilla Firefox"," 2.0.0.6"]
[957167,"Help Desk::Call Center","resolved","ywang11","Department of Biological Engineering","Current Employee",2009,7,"2009-07-14","2009-07-22","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957179,"Help Desk::Call Center","resolved","tones","MIT Energy Initiative","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-14",0,"2009-07-15",0,1,1," Voice"," Unknown",null," Unknown"," TechTime"]
[957180,"Network::Requests","resolved","knyzio","Information Services & Technology","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0]
[957181,"Help Desk::Athena","resolved","oaz","Health Sciences & Technology","Current Student",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," E-Mail"]
[957182,"Help Desk::Call Center","resolved","steinwk@verizon.net",null,null,2009,7,"2009-07-14","2009-07-22","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957191,"Help Desk::Call Center","resolved","egerry",null,"Non Current Student",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Unknown",null," Unknown"," Certificates"]
[957194,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-14",0,"2009-07-16",2,2,null," Voice",null,null," PC"]
[957202,"Help Desk::HDweb","resolved","kpierce","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-14","2009-07-20","2009-07-20","2009-07-14",0,"2009-07-16",0,6,6," Voice"," Unknown",null," Unknown"," Other"]
[957203,"Help Desk::Call Center","resolved","markel@media.mit.edu",null,null,2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-14",0,"2009-07-16",0,2,null," E-Mail"]
[957205,"Help Desk::Call Center","resolved","jundzilo","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Safari"]
[957222,"Help Desk::Call Center","resolved","je15242","Lincoln Laboratory","Current Employee",2009,7,"2009-07-14","2009-07-22","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957224,"Help Desk::Call Center","resolved","bsantore","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957241,"Help Desk::Backup","resolved","desimone","Dept Administrators & Lab Directors","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,0," E-Mail"]
[957242,"Help Desk::Call Center","resolved","mjlewis","Information Services & Technology","Current Employee",2009,7,"2009-07-14","2009-07-20","2009-07-20","2009-07-15",1,"2009-07-20",4,6,null," E-Mail"," Windows",null," PC",null,null," win.mit.edu"]
[957251,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Mac OS X",null," Macintosh"," Adobe Acrobat",8]
[957264,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice",null,null,null," Other"]
[957279,"Help Desk::Business Help","resolved","dietmar",null,"Non Current Student",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-14",0,"2009-07-15",0,1,1," E-Mail"]
[957297,"Help Desk::Service Center","resolved","ezuk","Management","Current Student",2009,7,"2009-07-14","2009-07-24","2009-07-24","2009-07-14",0,"2009-07-24",9,10,10," E-Mail"," Windows XP",null," PC"]
[957314,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Unknown",null," PC"," Unknown"]
[957317,"Help Desk::Call Center","resolved","dbono","Materials Science and Engineering","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957321,"Help Desk::Call Center","resolved","sburke","DUE Desktop Support","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Unknown",null," Unknown"," TSM"]
[957350,"Help Desk::Service Center","resolved","kswan","History Section","Current Employee",2009,7,"2009-07-14","2009-07-23","2009-07-23","2009-07-14",0,"2009-07-15",6,9,9," Voice",null,null," PC"]
[957355,"Help Desk::Service Center","resolved","jinkuk","Health Sciences & Technology","Current Student",2009,7,"2009-07-14","2009-07-29","2009-07-29","2009-07-14",0,"2009-07-20",6,15,15," Walkin",null,null," PC"]
[957357,"Help Desk::Backup","open","benitez","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-14","2009-08-14",null,"2009-07-14",0,null,30,null,null," Voice"]
[957358,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0]
[957366,"Help Desk::Backup","open","jrussell",null,"Non Current Student",2009,7,"2009-07-14","2009-08-14",null,"2009-07-14",0,null,30,null,null," Voice"]
[957375,"Help Desk::Backup","open","jamesw","Mechanical Engineering","Current Student",2009,7,"2009-07-14","2009-08-14",null,"2009-07-14",0,null,30,null,null," Voice"]
[957400,"Help Desk::Business Help","resolved","jcmurphy","Media Laboratory","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,0," Voice"]
[957413,"Help Desk::Call Center","resolved","jresniko","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," E-Mail"]
[957415,"Help Desk::Call Center","resolved","marcruch@gmail.com",null,null,2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," E-Mail"]
[957416,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957420,"Help Desk::Backup","open","amh","Chemistry","Current Employee",2009,7,"2009-07-14","2009-08-14",null,"2009-07-14",0,null,30,null,null," Voice"]
[957427,"Help Desk::Call Center","resolved","jresniko","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-14","2009-07-28","2009-07-28","2009-07-14",0,"2009-07-28",13,14,null," E-Mail"," Mac OS X",null," Macintosh"," VPN"]
[957439,"Help Desk::Business Help","resolved","pmosley","Operations Research Center","Current Employee",2009,7,"2009-07-14","2009-07-17","2009-07-16","2009-07-14",0,"2009-07-16",1,2,2," E-Mail"]
[957451,"Help Desk::Call Center","resolved","gscot","Dean for Student Life-Administration","Current Employee",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-16",2,"2009-07-16",0,2,null," E-Mail"," Unknown",null," Printer"," Printing"]
[957478,"Help Desk::Call Center","resolved","akjain",null,"Non Current Student",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Windows XP",null," PC"]
[957485,"Help Desk::Call Center","resolved","vmurphy","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Windows XP"," Professional SP3"," PC"," Thunderbird"," 2.0.0.22"]
[957518,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957525,"Help Desk::Service Center","resolved","joewelch","Information Services & Technology","Current Employee",2009,7,"2009-07-14","2009-07-17","2009-07-17","2009-07-14",0,"2009-07-17",2,3,null," Voice",null,null," PC"]
[957530,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"]
[957532,"Help Desk::Service Center","resolved","mansmith","Office of the Provost","Current Employee",2009,7,"2009-07-14","2009-08-07","2009-08-07","2009-07-14",0,"2009-08-07",23,24,24," Voice",null,null," PC"]
[957551,"Help Desk::Call Center","resolved","pratt","DAPER Facilities","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Windows",null," PC"," Mozilla Firefox",3]
[957553,"Help Desk::Backup","open","kirky","Ctr for Education Computing Initiatives","Current Employee",2009,7,"2009-07-14","2009-08-14",null,"2009-07-14",0,null,30,null,null," E-Mail"]
[957555,"Help Desk::Backup","open","kirky","Ctr for Education Computing Initiatives","Current Employee",2009,7,"2009-07-14","2009-08-14",null,"2009-07-14",0,null,30,null,null," E-Mail"]
[957556,"Help Desk::Backup","open","kirky","Ctr for Education Computing Initiatives","Current Employee",2009,7,"2009-07-14","2009-08-14",null,"2009-07-14",0,null,30,null,null," E-Mail"]
[957558,"Edtech::Stellar","resolved","ssilbey","SHASS Department Heads","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-15",1,"2009-07-15",0,1,0]
[957572,"Help Desk::Service Center","resolved","bir","Health Sciences & Technology","Current Student",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-14",0,"2009-07-15",0,1,null," Voice",null,null," PC"]
[957576,"Help Desk::Call Center","resolved","snalluri","System Design & Management Prg","Current Student",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[957584,"Help Desk::Service Center","resolved","N/A",null,null,2009,7,"2009-07-14","2009-07-20","2009-07-20","2009-07-20",6,"2009-07-20",0,6,null," E-Mail",null,null," PC"]
[957587,"Help Desk::Call Center","resolved","davcohen","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-14",0,"2009-07-15",0,1,null," Voice"," Windows XP",null," PC"," Eudora",6.2]
[957604,"Help Desk::Presales","resolved","rcolby",null,"Non Current Student",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-14",0,"2009-07-16",0,2,2," Voice"]
[957617,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-16",2,"2009-07-14",0,2,null," Voice"," Mac OS X",null," Macintosh"," Word",2004]
[957634,"Help Desk::Call Center","resolved","robertac","Information Services & Technology","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-15",1,"2009-07-15",0,1,null," E-Mail"," Windows XP",null," PC"," Exchange"]
[957639,"Help Desk::Call Center","resolved","lmcgon","Gordon Engineering Leadership Program","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Other",null," Other"," Other"]
[957647,"Help Desk::Service Center","resolved","mdjesus","Civil and Environmental Eng","Current Student",2009,7,"2009-07-14","2009-07-17","2009-07-17","2009-07-14",0,"2009-07-17",0,3,null," Walkin"," Windows XP",null," PC"]
[957657,"Help Desk::Backup","resolved","kirky","Ctr for Education Computing Initiatives","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-15",1,"2009-07-15",0,1,0," E-Mail"]
[957666,"Help Desk::Call Center","resolved","sargenta","Chancellor's Office","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Mac OS",null," Macintosh"," Certificates"]
[957672,"Help Desk::Call Center","resolved","ctulloch","Economics","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-15",1,"2009-07-15",0,1,null," E-Mail"]
[957680,"Help Desk::Call Center","resolved","jtegos","Sloan School of Management","Current Employee",2009,7,"2009-07-14","2009-07-14","2009-07-14","2009-07-14",0,"2009-07-14",0,0,null," Voice"," Windows",null," PC"," Internet Explorer"]
[957689,"Help Desk::Backup","resolved","pkemble","Center for Environmental Health Sciences","Current Employee",2009,7,"2009-07-14","2009-07-17","2009-07-17","2009-07-16",2,"2009-07-16",0,3,2," E-Mail"]
[957717,"Help Desk::Call Center","resolved","brandons",null,"Non Current Student",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-15",1,"2009-07-15",0,1,null," E-Mail"]
[957755,"Help Desk::Call Center","resolved","jrcain","Educational Innovation and Technology","Current Employee",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-15",1,"2009-07-15",0,1,null," E-Mail"," Unknown",null," Unknown"," DHCP"]
[957804,"Help Desk::Call Center","resolved","lava","Admissions Office","Current Employee",2009,7,"2009-07-14","2009-07-28","2009-07-28","2009-07-15",1,"2009-07-28",13,14,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[957816,"Help Desk::Call Center","waiting","minzunza@sloan.mit.edu",null,null,2009,7,"2009-07-14","2009-07-15",null,"2009-07-15",1,null,2,null,null," E-Mail",null,null,null," Certificates"]
[957848,"Help Desk::Athena","resolved","jchen123","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-14","2009-07-15","2009-07-15","2009-07-15",1,"2009-07-15",0,1,null," E-Mail"]
[957892,"Help Desk::Call Center","resolved","doughty","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-14","2009-07-16","2009-07-16","2009-07-15",1,"2009-07-16",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[957959,"Help Desk::Athena","resolved","vibink","Mechanical Engineering","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,0," E-Mail"]
[957967,"Help Desk::Call Center","resolved","emilynardoni@gmail.com",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"]
[958027,"Edtech::Stellar","resolved","smancs@nus.edu.sg",null,null,2009,7,"2009-07-15","2009-07-23","2009-07-23","2009-07-15",0,"2009-07-23",0,8,8]
[958050,"Help Desk::Call Center","resolved","celhin","Mechanical Engineering","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"]
[958075,"Help Desk::Call Center","resolved","gchen2","Mechanical Engineering","Current Employee",2009,7,"2009-07-15","2009-07-30","2009-07-30","2009-07-15",0,"2009-07-30",14,15,null," E-Mail"," Windows",null," PC"," Outlook"]
[958078,"Help Desk::Call Center","resolved","bars@mit.edu",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows XP",null," PC"," Webmail"]
[958085,"Help Desk::Call Center","resolved","edechter","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-15","2009-07-21","2009-07-21","2009-07-15",0,"2009-07-21",6,6,null," Voice"," Unknown",null," Unknown"," Unknown"]
[958130,"Help Desk::Business Help","resolved","lmrobin","Information Services & Technology","Current Employee",2009,7,"2009-07-15","2009-07-28","2009-07-28","2009-07-15",0,"2009-07-28",12,13,13," Voice"]
[958184,"Help Desk::Call Center","resolved","betty","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows XP",null," PC"," Adobe Acrobat"]
[958193,"Help Desk::Call Center","resolved","jwl","Information Services & Technology","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958219,"Help Desk::Call Center","resolved","lorettam","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958224,"Help Desk::Call Center","resolved","epohare","Management","Current Student",2009,7,"2009-07-15","2009-07-21","2009-07-21","2009-07-15",0,"2009-07-21",6,6,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[958234,"Help Desk::Call Center","resolved","jmganno","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice",null,null,null," Network:Outage"]
[958237,"Help Desk::Call Center","resolved","pmn","Libraries","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"]
[958242,"Help Desk::Call Center","resolved","yunpeng","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958254,"Help Desk::Service Center","resolved","hsheldon","Materials Science and Engineering","Current Employee",2009,7,"2009-07-15","2009-08-07","2009-08-07","2009-07-15",0,"2009-07-31",15,23,23," Voice"," Windows XP",null," PC"," Hardware"]
[958259,"Help Desk::Call Center","resolved","irishman","Information Services & Technology","Current Employee",2009,7,"2009-07-15","2009-07-28","2009-07-28","2009-07-15",0,"2009-07-23",7,13,null," E-Mail"]
[958261,"Help Desk::Call Center","resolved","rcorrea","Chemistry","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice",null,null," Other"," Network:Other"]
[958264,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958273,"Help Desk::Call Center","resolved","giodn","Urban Studies & Planning","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"," Unknown",null," Unknown"," Accounts"]
[958277,"Help Desk::Call Center","resolved","rcorrea","Chemistry","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows XP",null," PC"," Network:Other"]
[958279,"Help Desk::Service Center","resolved","edd_d","Physics","Current Student",2009,7,"2009-07-15","2009-07-29","2009-07-29","2009-07-15",0,"2009-07-29",14,14,null," Voice",null,null," Macintosh"]
[958281,"Help Desk::Service Center","resolved","jdevito","DUE Desktop Support","Current Employee",2009,7,"2009-07-15","2009-07-20","2009-07-20","2009-07-16",1,"2009-07-20",2,5,null," E-Mail"]
[958289,"Help Desk::Call Center","resolved","carwellos@ll.mit.edu",null,null,2009,7,"2009-07-15","2009-07-16","2009-07-16","2009-07-15",0,"2009-07-15",0,1,null," E-Mail",null,null,null," Email:Other"]
[958291,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"," Unknown",null," Unknown"," DHCP"]
[958292,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Mac OS X",null," Macintosh"," Word",2004]
[958296,"Help Desk::Call Center","resolved","dgrazian",null,"Non Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[958333,"Help Desk::Trends","resolved","doczi","Information Services & Technology","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15",null,null,"2009-07-15",0,0,0," Voice"]
[958338,"Help Desk::Call Center","resolved","jadams@MIT.EDU",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958362,"Help Desk::Athena","resolved","edechter","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-15","2009-08-04","2009-08-04","2009-07-15",0,"2009-08-04",20,20,20," Voice"]
[958373,"Help Desk::Backup","resolved","gila","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,0," E-Mail"]
[958396,"Help Desk::Call Center","resolved","minzunza@sloan.mit.edu",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[958397,"Help Desk::Call Center","waiting","cnl@haystack.mit.edu",null,null,2009,7,"2009-07-15","2009-07-15",null,"2009-07-15",0,null,2,null,null," Voice"," Mac OS X",null," Macintosh"," Hardware"]
[958400,"Help Desk::Call Center","resolved","rspivak",null,"Non Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,0," Voice"," Mac OS X",null," Macintosh"," Email:Other"]
[958417,"Help Desk::Backup","waiting","goguen","Information Services & Technology","Current Employee",2009,7,"2009-07-15","2009-07-15",null,"2009-07-15",0,null,2,null,null," Voice"]
[958420,"Help Desk::Call Center","resolved","riechers@gmail.com",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail",null,null,null," Exchange"]
[958422,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[958428,"Help Desk::Business Help","resolved","lesliew","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-15","2009-08-11","2009-08-11","2009-07-15",0,"2009-07-15",7,27,7," Voice"," Windows XP",null," PC",null," vacation tracker"]
[958431,"Help Desk::Call Center","resolved","hjliles","Mechanical Engineering","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"]
[958467,"Help Desk::Call Center","resolved","sgtist","Edgerton Center","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail",null,null,null," Certificates"]
[958482,"Help Desk::Service Center","waiting","verdant","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-15","2009-07-29",null,"2009-07-15",0,null,9,null,null," Voice"," Windows XP",null," PC"]
[958484,"Help Desk::Presales","resolved","jmoreu","Mechanical Engineering","Current Student",2009,7,"2009-07-15","2009-07-16","2009-07-16","2009-07-16",1,"2009-07-16",0,1,1," E-Mail"]
[958492,"Help Desk::Call Center","resolved","dtsimon",null,"Non Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Mac OS X",null," Macintosh"," Webmail"," owa.mit.edu"]
[958494,"Help Desk::Call Center","resolved","jorgefo@MIT.EDU",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"," Unknown",null," Unknown"," Other"]
[958511,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958524,"Help Desk::Call Center","resolved","jtegos","Sloan School of Management","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows",null," PC"," Adobe Acrobat",5]
[958536,"Help Desk::Call Center","resolved","ofranke","Materials Science and Engineering","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"," Unknown",null," Unknown"," Hardware"]
[958547,"Help Desk::Call Center","resolved","nmatthew",null,"Moira Account",2009,7,"2009-07-15","2009-07-21","2009-07-21","2009-07-15",0,"2009-07-21",6,6,null," Voice"," Windows",null," PC"," Outlook",2007]
[958553,"Help Desk::Call Center","resolved","amomura","Legatum Center for Dev Entrepreneurship","Current Employee",2009,7,"2009-07-15","2009-07-22","2009-07-15","2009-07-15",0,"2009-07-15",0,0,0," Voice"," Mac OS X",null," Macintosh"," Spam Screening"]
[958558,"Help Desk::Service Center","resolved","aporter","DUE Desktop Support","Current Employee",2009,7,"2009-07-15","2009-07-21","2009-07-21","2009-07-16",1,"2009-07-21",5,6,null," E-Mail",null,null," PC"]
[958562,"Help Desk::Service Center","resolved","fgallez","Literature","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,0," Voice"," Mac OS X",null," Macintosh"]
[958565,"Help Desk::Call Center","resolved","pmustafa",null,"Non Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice",null,null,null," Exchange"]
[958584,"Help Desk::Backup","resolved","jdevito","DUE Desktop Support","Current Employee",2009,7,"2009-07-15","2009-07-20","2009-07-20","2009-07-20",5,"2009-07-20",0,5,5," E-Mail"]
[958592,"Help Desk::Call Center","resolved","lindgren","Music and Theater Arts Section","Current Employee",2009,7,"2009-07-15","2009-07-30","2009-07-30","2009-07-15",0,"2009-07-30",14,15,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[958605,"Help Desk::Service Center","resolved","pennysun","Office of the Provost","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,0," Voice"," Windows Vista",null," PC"," Internet Explorer",7]
[958612,"Help Desk::Call Center","resolved","atasha","Global Education & Career Developmnt Ctr","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows",null," PC"," Other"," firefox"]
[958620,"Help Desk::Business Help","waiting","ndegnan","Media Laboratory","Current Employee",2009,7,"2009-07-15","2009-08-10",null,"2009-07-15",0,null,28,null,null," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"]
[958621,"Help Desk::Call Center","resolved","orf","Chemical Engineering","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958622,"Help Desk::Call Center","resolved","aadelf@mit.edu",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958625,"Help Desk::Call Center","resolved","kdrahos","Biology","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[958626,"Help Desk::Service Center","resolved","dagmar","Sloan School of Management","Current Employee",2009,7,"2009-07-15","2009-07-21","2009-07-21","2009-07-15",0,"2009-07-21",4,6,6," Voice"," Windows XP",null," PC"]
[958631,"Help Desk::Call Center","resolved","cherylm",null,"Moira Account",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958645,"Help Desk::Call Center","resolved","fiore","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-15","2009-07-23","2009-07-23","2009-07-15",0,"2009-07-23",7,8,null," E-Mail"]
[958652,"Help Desk::Call Center","resolved","vflidlid","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-15","2009-07-22","2009-07-22","2009-07-15",0,"2009-07-15",0,7,null," E-Mail"," Windows Vista",null," PC"]
[958658,"Help Desk::Service Center","waiting","desimone","Dept Administrators & Lab Directors","Current Employee",2009,7,"2009-07-15","2009-08-07","2009-07-17","2009-07-15",0,"2009-07-17",5,2,null," Voice"," Windows Vista",null," PC"]
[958661,"Help Desk::Call Center","resolved","cefola",null,"Non Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows",null," PC"," Email:Other"]
[958685,"Help Desk::Business Help","resolved","sarahb","Budget, Finance and Treasury","Current Employee",2009,7,"2009-07-15","2009-07-23","2009-07-23","2009-07-15",0,"2009-07-23",7,8,null," E-Mail"]
[958686,"Help Desk::Call Center","resolved","sdimond","Copy Technology Centers","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958705,"Help Desk::Call Center","resolved","doughty","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Athena",null," Athena"," Email:Other"]
[958710,"Help Desk::Call Center","resolved","emcarl",null,"Moira Account",2009,7,"2009-07-15","2009-07-22","2009-07-22","2009-07-15",0,"2009-07-22",6,7,null," Voice"]
[958711,"Edtech::Stellar","resolved","kheatley","Physics","Current Employee",2009,7,"2009-07-15","2009-07-16","2009-07-16",null,null,"2009-07-16",0,1,0]
[958712,"Help Desk::Call Center","resolved","monica.inzunza.s@gmail.com",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail",null,null,null,null,null," Stellar"]
[958716,"Help Desk::Call Center","resolved","tgiurleo","School of Engineering","Current Employee",2009,7,"2009-07-15","2009-07-23","2009-07-23","2009-07-15",0,"2009-07-15",6,8,null," E-Mail"," Windows XP",null," PC"," TechTime"]
[958723,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"," Unknown",null," Unknown"," DHCP"]
[958760,"Help Desk::Call Center","resolved","bubluski","MIT Energy Initiative","Current Employee",2009,7,"2009-07-15","2009-07-23","2009-07-23","2009-07-15",0,"2009-07-23",7,8,null," Voice"]
[958764,"Help Desk::Call Center","resolved","jpgreen",null,"Moira Account",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[958769,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows",2003," PC"," DHCP"]
[958776,"Help Desk::Backup","waiting","gshewakr",null,"Non Current Student",2009,7,"2009-07-15","2009-07-20",null,"2009-07-20",5,null,2,null,null," E-Mail"]
[958778,"Help Desk::Call Center","resolved","shimizust@gmail.com",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"]
[958805,"Help Desk::Backup","resolved","spomeroy@MIT.EDU",null,null,2009,7,"2009-07-15","2009-07-16","2009-07-16","2009-07-16",1,"2009-07-16",0,1,1," E-Mail"]
[958806,"Help Desk::Backup","resolved","spomeroy@MIT.EDU",null,null,2009,7,"2009-07-15","2009-07-16","2009-07-16","2009-07-16",1,"2009-07-16",0,1,1," E-Mail"]
[958810,"Help Desk::Backup","resolved","spomeroy@MIT.EDU",null,null,2009,7,"2009-07-15","2009-07-16","2009-07-16","2009-07-16",1,"2009-07-16",0,1,1," E-Mail"]
[958819,"Help Desk::Call Center","resolved","jzleibo","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows XP",null," PC"," Network:Other"]
[958822,"Help Desk::Call Center","resolved","tutak",null,"Non Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958823,"Help Desk::Call Center","resolved","ahorn","Sloan School of Management","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958832,"Help Desk::Call Center","resolved","scorreia","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-15","2009-08-12","2009-08-12","2009-07-15",0,"2009-07-23",27,28,null," E-Mail"," Mac OS X",null," Macintosh"," Spam Screening"]
[958842,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-15","2009-07-17",null,"2009-07-17",2,null,2,null,null," E-Mail"]
[958843,"Help Desk::Call Center","resolved","maccone","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Linux",null," PC"," Acad (Matlab,LaTex,etc)"]
[958844,"Help Desk::Call Center","resolved","alamaro","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Windows Vista",null," PC"," Mozilla Firefox"]
[958848,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-15","2009-07-17",null,"2009-07-17",2,null,2,null,null," E-Mail"]
[958858,"Help Desk::Call Center","resolved","lub","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"," Mac OS X",10.5]
[958862,"Help Desk::Backup","resolved","graciew","Administrative Services: Chem E/DMSE","Current Employee",2009,7,"2009-07-15","2009-07-16","2009-07-16","2009-07-16",1,"2009-07-16",0,1,1," E-Mail"]
[958863,"Help Desk::Call Center","resolved","eihloff@MIT.EDU",null,null,2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice"]
[958865,"Help Desk::Call Center","resolved","frstella","Materials Science and Engineering","Current Employee",2009,7,"2009-07-15","2009-07-17","2009-07-17","2009-07-15",0,"2009-07-17",0,2,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"]
[958868,"Help Desk::Business Help","resolved","jundzilo","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-15","2009-07-18","2009-07-18","2009-07-15",0,"2009-07-17",0,3,3," Voice"," Mac OS X",null," Macintosh"," Safari"," 4.0.2"]
[958873,"Help Desk::Call Center","resolved","sherah","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice",null,null," Macintosh"]
[958880,"Help Desk::Call Center","resolved","kavyam","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," E-Mail"]
[958884,"Help Desk::Call Center","resolved","debrawm",null,"Moira Account",2009,7,"2009-07-15","2009-07-15","2009-07-15","2009-07-15",0,"2009-07-15",0,0,null," Voice",null,null," Macintosh"]
[958889,"Help Desk::Service Center","resolved","byc","Chemistry","Current Student",2009,7,"2009-07-15","2009-08-11","2009-08-11","2009-07-15",0,"2009-08-11",26,27,27," Voice"," Windows Vista",null," PC"]
[958890,"Help Desk::Athena","resolved","dipaul","Materials Science and Engineering","Current Employee",2009,7,"2009-07-15","2009-07-15","2009-07-15",null,null,null,0,0,null," Voice"]
[958920,"Help Desk::Business Help","resolved","sbghosh","Mechanical Engineering","Current Employee",2009,7,"2009-07-15","2009-07-28","2009-07-28","2009-07-15",0,"2009-07-16",12,13,12," E-Mail"]
[958930,"Help Desk::Business Help","resolved","sbghosh","Mechanical Engineering","Current Employee",2009,7,"2009-07-15","2009-07-17","2009-07-17","2009-07-16",1,"2009-07-17",1,2,1," E-Mail"," Windows XP",null," PC"," SAP, SAPWeb"]
[959080,"Help Desk::Tether/iPass","resolved","map-support",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,0," E-Mail"]
[959181,"Help Desk::Call Center","resolved","rwang","Center for Technology, Policy & Ind Dev","Current Employee",2009,7,"2009-07-16","2009-07-21","2009-07-21","2009-07-16",0,"2009-07-17",0,5,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[959250,"Help Desk::Backup","resolved","mobileexperience@MIT.EDU",null,null,2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-16",0,"2009-07-16",0,1,1," E-Mail"]
[959282,"Help Desk::Tether/iPass","resolved","map-support",null,null,2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1,1," E-Mail"]
[959289,"Help Desk::Business Help","waiting","gjlan","Management","Current Student",2009,7,"2009-07-16","2009-07-23",null,"2009-07-16",0,null,9,null,null," E-Mail"]
[959291,"Help Desk::Service Center","resolved","kmccallu@mit.edu",null,null,2009,7,"2009-07-16","2009-07-31","2009-07-27","2009-07-16",0,"2009-07-24",7,11,11," Voice"," Windows XP",null," PC"]
[959316,"Help Desk::Backup","resolved","jbowker","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1,1," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[959340,"Help Desk::Call Center","resolved","ebj","Urban Studies & Planning","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Word",2008]
[959343,"Help Desk::Business Help","resolved","mfiles","Department of Biological Engineering","Current Employee",2009,7,"2009-07-16","2009-07-27","2009-07-27","2009-07-16",0,"2009-07-27",10,11,11," E-Mail",null,null," PC"," Internet Explorer",7]
[959352,"Help Desk::Call Center","resolved","drose","Materials Science and Engineering","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[959361,"Help Desk::Call Center","resolved","cope","Anthropology Program","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail",null,null,null," Webmail"]
[959362,"Help Desk::Call Center","resolved","taosong","Chemical Engineering","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"]
[959373,"Help Desk::Call Center","resolved","vvoynov","Chemical Engineering","Current Employee",2009,7,"2009-07-16","2009-07-30","2009-07-30","2009-07-16",0,"2009-07-30",13,14,null," Voice"," Windows XP",null," PC"," Internet Explorer"," 7/8"]
[959376,"Help Desk::Call Center","resolved","mpun@merl.com",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice",null,null,null," Touchstone"," Touchstone"]
[959377,"Help Desk::Backup","resolved","maryz","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,0," E-Mail"]
[959381,"Help Desk::Call Center","resolved","durlach","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X"," 10.5.4"]
[959390,"Help Desk::Call Center","resolved","vmoss","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[959394,"Help Desk::Call Center","resolved","da11814","Lincoln Laboratory","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"]
[959407,"Help Desk::Call Center","resolved","ahorn","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-23","2009-07-23","2009-07-16",0,"2009-07-23",7,7,null," Voice",null,null," Mobile Device"]
[959434,"Help Desk::Call Center","resolved","groisser","Architecture","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16",null,null,"2009-07-16",0,0,null," E-Mail"]
[959438,"Help Desk::Call Center","resolved","chuckk","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-23","2009-07-23","2009-07-16",0,"2009-07-23",6,7,null," Voice"]
[959449,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-17",null,"2009-07-17",1,null,2,null,null," E-Mail"]
[959450,"Help Desk::Backup","resolved","wandai","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1,1," E-Mail"]
[959453,"Help Desk::Call Center","resolved","ykwjoel",null,"Non Current Employee",2009,7,"2009-07-16","2009-07-23","2009-07-23","2009-07-16",0,"2009-07-23",6,7,null," Voice"," Windows Vista",null," PC"]
[959455,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-17",null,"2009-07-17",1,null,2,null,null," E-Mail"]
[959459,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-17",null,"2009-07-17",1,null,2,null,null," E-Mail"]
[959461,"Help Desk::Call Center","resolved","kstryker","MIT Energy Initiative","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X",null," Macintosh"," Thunderbird"]
[959483,"Help Desk::Backup","waiting","renea","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-20",null,"2009-07-20",4,null,2,null,null," E-Mail"]
[959484,"Help Desk::Call Center","resolved","jht","Technology Licensing Office","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"]
[959505,"Help Desk::Call Center","resolved","hosler","Archaeology","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[959511,"Help Desk::HDweb","resolved","asbjorgk@gmail.com",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,0," E-Mail"]
[959512,"Help Desk::Call Center","resolved","mmcole","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," Webmail"]
[959527,"Help Desk::Call Center","resolved","jh_kim","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-16","2009-07-30","2009-07-30","2009-07-16",0,"2009-07-30",13,14,null," E-Mail"," Windows XP",null," PC"]
[959529,"Help Desk::Call Center","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"," Windows Vista",null," PC"," Other"]
[959537,"Help Desk::Call Center","resolved","bmblais","Museum","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Other"," Blackberry"," Mobile Device"," Email:Other"]
[959549,"Help Desk::Call Center","resolved","nedivi","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-16","2009-07-23","2009-07-23","2009-07-16",0,"2009-07-21",4,7,null," Voice"," Mac OS X",null," Macintosh"," Eudora"]
[959555,"Help Desk::Service Center","resolved","jensen","Corporate Relations/Indust Liaison Prog","Current Employee",2009,7,"2009-07-16","2009-07-21","2009-07-21","2009-07-16",0,"2009-07-21",2,5,null," Voice",null,null," Macintosh"]
[959565,"Help Desk::Backup","resolved","djbroder","Audio Visual Services","Current Employee",2009,7,"2009-07-16","2009-07-20","2009-07-20","2009-07-16",0,"2009-07-17",0,4,4," Voice"," Windows 2000"," Server"," PC"," TSM"]
[959572,"Help Desk::Service Center","waiting","nkontop","Civil and Environmental Eng","Current Student",2009,7,"2009-07-16","2009-08-06","2009-07-17","2009-07-16",0,"2009-07-17",2,1,1," Voice"," Linux",null," Other"]
[959607,"Help Desk::Call Center","resolved","emazique","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-24","2009-07-24","2009-07-16",0,"2009-07-16",6,8,null," Voice"," Mac OS X",null," Macintosh"]
[959609,"Help Desk::Call Center","resolved","dsk","Urban Studies & Planning","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,0," E-Mail"]
[959620,"Help Desk::Service Center","open","mrapa","Comparative Media Studies","Current Employee",2009,7,"2009-07-16","2009-08-06",null,"2009-07-16",0,null,17,null,null," E-Mail"," Mac OS X",null," Macintosh"," Hardware"]
[959631,"Help Desk::Call Center","resolved","jkhabia@MIT.EDU",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X",null," Macintosh",null," ent 2008"]
[959638,"Help Desk::HDweb","resolved","abarnett","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-08-04","2009-08-04","2009-07-16",0,"2009-07-16",18,19,19," E-Mail"]
[959650,"Help Desk::Call Center","resolved","abeerc","Institute for Soldier Nanotechnologies","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[959655,"Help Desk::Call Center","resolved","bkeesler","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS X",null," Macintosh"," Mozilla Firefox"]
[959663,"Help Desk::Call Center","resolved","phsi@MIT.EDU",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"]
[959687,"Help Desk::Call Center","resolved","boughane@ll.mit.edu",null,null,2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-16",0,"2009-07-16",0,1,null," E-Mail"]
[959689,"Help Desk::Service Center","resolved","bmiglesi","Materials Science and Eng","Current Student",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-16",0,"2009-07-17",0,1,null," Voice"," Windows",null," PC"," Hardware"," 'cooling' fan"]
[959706,"Help Desk::Call Center","resolved","jsjacobs","MIT-Portugal Program","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice",null,null,null," Powerpoint"]
[959728,"Help Desk::Call Center","resolved","amyshea","Materials Science and Engineering","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[959730,"Help Desk::Call Center","resolved","williamb","History Section","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Windows XP",null," PC"," FileMaker Pro",9]
[959731,"Help Desk::Service Center","resolved","pmilt","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-30","2009-07-30","2009-07-16",0,"2009-07-30",13,14,null," Voice",null,null," PC"]
[959732,"Network::Requests","resolved","cfox","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-19","2009-07-19","2009-07-19",3,"2009-07-19",0,3]
[959740,"Help Desk::Call Center","resolved","maguocha@mit.edu",null,null,2009,7,"2009-07-16","2009-07-23","2009-07-23","2009-07-16",0,"2009-07-23",6,7,null," Voice"]
[959741,"Help Desk::Call Center","resolved","hmkwon","Mechanical Engineering","Current Student",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"]
[959743,"Network::Requests","resolved","ccasso","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1]
[959754,"Help Desk::Call Center","resolved","ckell","Medical","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Windows XP"," Pro 2002 SP2"," PC"]
[959759,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-17",null,"2009-07-17",1,null,2,null,null," E-Mail"]
[959776,"Help Desk::Call Center","resolved","jeffkarp","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[959782,"Help Desk::Call Center","resolved","rajaramn",null,"Non Current Student",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"]
[959794,"Help Desk::Business Help","resolved","jtegos","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[959813,"Help Desk::Business Help","waiting","mspriggs","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-17",null,"2009-07-16",0,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," Printing"]
[959838,"Help Desk::Call Center","resolved","gleepinator@gmail.com",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"," Windows Vista",null," PC"," Exchange"]
[959841,"Help Desk::Call Center","resolved","lberning","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[959858,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice",null,null,null," Exchange"]
[959872,"Help Desk::Call Center","resolved","jtegos","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Windows",null," PC"," SAP, SAPWeb"]
[959879,"Help Desk::Call Center","resolved","ctitus","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[959891,"Help Desk::Call Center","resolved","lilyfu@MIT.EDU",null,null,2009,7,"2009-07-16","2009-07-30","2009-07-30","2009-07-16",0,"2009-07-30",13,14,null," Voice"]
[959899,"Help Desk::Call Center","resolved","nitish",null,"Non Current Student",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,0]
[959904,"Help Desk::Service Center","resolved","canetti@csail.mit.edu",null,null,2009,7,"2009-07-16","2009-07-29","2009-07-29","2009-07-16",0,"2009-07-29",12,13,null," Voice",null,null," PC"]
[959912,"Help Desk::Call Center","resolved","pearlin","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Mac OS",null," Macintosh"," AppleMail"]
[959914,"Help Desk::Business Help","resolved","cclark@med.mit.edu",null,null,2009,7,"2009-07-16","2009-08-05","2009-08-05","2009-07-16",0,"2009-08-05",19,20,20," Voice"," Windows XP",null," Other"," BrioQuery"]
[959916,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"]
[959919,"Help Desk::Service Center","resolved","jesslin","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-16",0,"2009-07-17",0,1,null," Voice",null,null," PC"]
[959928,"Help Desk::Call Center","resolved","diamondf",null,"Non Current Student",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[959934,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"]
[959939,"Help Desk::Call Center","resolved","slee3@wellesley.edu",null,null,2009,7,"2009-07-16","2009-07-30","2009-07-30","2009-07-16",0,"2009-07-30",13,14,null," E-Mail"]
[959942,"Help Desk::Call Center","resolved","mjp@MIT.EDU",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"]
[959944,"Help Desk::Service Center","resolved","leralte",null,"Non Current Employee",2009,7,"2009-07-16","2009-07-23","2009-07-23","2009-07-16",0,"2009-07-23",0,7,7," Voice",null,null," PC"]
[959960,"Help Desk::Backup","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1,1," E-Mail"]
[959968,"Help Desk::Backup","resolved","dtemp","Biology","Current Student",2009,7,"2009-07-16","2009-07-20","2009-07-20","2009-07-17",1,"2009-07-17",0,4,4," E-Mail"]
[959975,"Help Desk::Business Help","resolved","dagmar","Sloan School of Management","Current Employee",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-16",0,"2009-07-17",0,1,1," Voice"]
[959979,"Help Desk::Call Center","resolved","mparness",null,"Non Current Student",2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," E-Mail"]
[959992,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-16","2009-07-16","2009-07-16","2009-07-16",0,"2009-07-16",0,0,null," Voice"," Unknown",null," Unknown"," DHCP"]
[960001,"Help Desk::Call Center","resolved","magnus89","Mechanical Engineering","Current Student",2009,7,"2009-07-16","2009-07-17","2009-07-16","2009-07-16",0,"2009-07-16",0,0,0," Voice",null,null,null," DHCP"]
[960022,"Help Desk::Call Center","resolved","juimlim","System Design & Management Prg","Current Student",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1,null," E-Mail",null,null,null," Adobe Acrobat"]
[960038,"Help Desk::Call Center","resolved","bkhuang@its.caltech.edu",null,null,2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1,null," E-Mail"]
[960055,"Help Desk::Presales","resolved","ggould@berkeley.edu",null,null,2009,7,"2009-07-16","2009-07-21","2009-07-21","2009-07-21",5,"2009-07-21",0,5,5," E-Mail"," Mac OS X",null," Macintosh"," Buying Advice"]
[960080,"Network::Requests","open","nthaler","Information Services & Technology","Current Employee",2009,7,"2009-07-16","2009-07-17",null,"2009-07-17",1,null,0]
[960082,"Help Desk::Business Help","resolved","dberlin",null,"Non Current Student",2009,7,"2009-07-16","2009-07-17","2009-07-17","2009-07-17",1,"2009-07-17",0,1,0," E-Mail"]
[960130,"Help Desk::Call Center","resolved","kskung08@gmail.com",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960149,"Help Desk::Call Center","resolved","jswaugh","Chemistry","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[960237,"Help Desk::Call Center","resolved","frailema","Management","Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960253,"Help Desk::Call Center","resolved","ffe","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[960298,"Help Desk::Athena","resolved","amyzhou",null,"Current Student",2009,7,"2009-07-17","2009-07-20","2009-07-20","2009-07-17",0,"2009-07-20",0,3,null," E-Mail"]
[960337,"Help Desk::Mobile Devices","resolved","lippard","Chemistry","Current Employee",2009,7,"2009-07-17","2009-07-18","2009-07-18","2009-07-17",0,"2009-07-18",0,1,1," Voice"," Mac OS"," Iphone 3.0"," Macintosh"]
[960345,"Help Desk::Call Center","resolved","alberta","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-17","2009-07-21","2009-07-21","2009-07-17",0,"2009-07-21",0,4,null," Voice"," Mac OS X",null," Macintosh"," Safari",3]
[960347,"Help Desk::Call Center","resolved","sfay","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[960349,"Help Desk::Service Center","resolved","agallant","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-17","2009-07-23","2009-07-23","2009-07-17",0,"2009-07-23",2,6,6," Voice"," Windows XP",null," PC"]
[960374,"Help Desk::Call Center","resolved","lippard","Chemistry","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Other"," iPhone"," Mobile Device"," Other",3]
[960383,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",10.5," Macintosh"]
[960385,"Help Desk::Business Help","resolved","dme@MIT.EDU",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Windows",null," PC"," Other"," D Window Viewer (aka Live Link)"]
[960388,"Help Desk::Service Center","resolved","ezuk","Management","Current Student",2009,7,"2009-07-17","2009-07-22","2009-07-22","2009-07-17",0,"2009-07-21",1,5,null," Voice",null,null," PC"]
[960399,"Help Desk::Call Center","resolved","busza","Physics","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17",null,null,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Certificates"]
[960403,"Network::Requests","resolved","boojum","Information Services & Technology","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0]
[960411,"Help Desk::Call Center","resolved","safrick","Chemical Engineering","Current Employee",2009,7,"2009-07-17","2009-07-30","2009-07-30","2009-07-17",0,"2009-07-30",12,13,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[960415,"Help Desk::Call Center","resolved","hilae","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-17","2009-07-23","2009-07-23","2009-07-17",0,"2009-07-23",6,6,null," E-Mail"]
[960417,"Help Desk::Business Help","waiting","petranic","Gray House","Current Employee",2009,7,"2009-07-17","2009-08-05",null,"2009-07-17",0,null,20,null,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Safari"," 3.0.4"]
[960418,"Help Desk::Call Center","resolved","hilae","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17",null,null,"2009-07-17",0,0,null," E-Mail"]
[960424,"Help Desk::Call Center","resolved","vgarzon",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Exchange"," owa.mit.edu"]
[960426,"Help Desk::Call Center","resolved","kerson@MIT.EDU",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[960427,"Help Desk::Call Center","resolved","patti","Experimental Study Group","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.5.7"," Mainframe"]
[960434,"Help Desk::Call Center","resolved","kimv","Dept Administrators & Lab Directors","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Windows XP",null," PC"," Operating System"," change computer name"]
[960437,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960442,"Help Desk::Call Center","resolved","csuggs","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960449,"Help Desk::Service Center","resolved","sharper","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-23","2009-07-23","2009-07-17",0,"2009-07-23",2,6,6," Voice",null,null," Macintosh"]
[960454,"Help Desk::Call Center","new","dfinch","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-17","2009-08-13",null,"2009-07-17",0,null,7,null,null," Voice"," Unknown",null," Other"," Network:Bad Drop"]
[960459,"Help Desk::Call Center","resolved","fgallez","Literature","Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[960465,"Help Desk::Call Center","resolved","johnsonb",null,"Non Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0]
[960469,"Help Desk::Backup","resolved","fharris","Music and Theater Arts Section","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"]
[960472,"Help Desk::Backup","resolved","joshack","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-20","2009-07-20","2009-07-17",0,"2009-07-20",0,3,3," E-Mail"]
[960473,"Help Desk::Call Center","resolved","cfarina","Architecture","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Windows XP",null," PC"," Other"," kerberos password"]
[960475,"Edtech::Stellar","resolved","kheatley","Physics","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0]
[960483,"Help Desk::Business Help","resolved","mjp@MIT.EDU",null,null,2009,7,"2009-07-17","2009-08-05","2009-08-05","2009-07-17",0,"2009-08-05",19,19,19," E-Mail"]
[960486,"Help Desk::Call Center","resolved","mvolker","DAPER Physical Education","Current Employee",2009,7,"2009-07-17","2009-07-31","2009-07-31","2009-07-17",0,"2009-07-17",0,14,null," Voice",null,null,null," SAP, SAPWeb"]
[960492,"Help Desk::Call Center","resolved","sfay","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows",null,null," Adobe Acrobat"]
[960499,"Help Desk::Call Center","resolved","edmund","Admissions Office","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 2.1.1"," Macintosh"," AppleMail"," 10.4.11"]
[960508,"Help Desk::Call Center","resolved","allj","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0]
[960518,"Help Desk::Call Center","resolved","vtangney","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-22","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null,null," Certificates"," internet explorer"]
[960532,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0]
[960533,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Firefox"]
[960545,"Help Desk::Call Center","resolved","tmaly","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Mac OS X",10.5," Macintosh"," Other"," MATLAB"]
[960548,"Help Desk::Service Center","resolved","nirjhar","Computation for Des & Optmiz","Current Student",2009,7,"2009-07-17","2009-08-13","2009-08-13","2009-07-17",0,"2009-07-17",5,27,null," Walkin"," Windows Vista"," 64 bit"," PC"]
[960554,"Help Desk::Call Center","resolved","widboom","Materials Science and Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960562,"Help Desk::Call Center","resolved","abarnett","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960563,"Help Desk::Athena","resolved","scheine","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-08-04","2009-08-04","2009-07-17",0,"2009-08-04",18,18,18," E-Mail"]
[960570,"Help Desk::Service Center","resolved","aniyi","Chemical Engineering","Current Student",2009,7,"2009-07-17","2009-07-22","2009-07-22","2009-07-17",0,"2009-07-22",5,5,null," Voice",null,null," PC"]
[960571,"Help Desk::Call Center","resolved","rwhitman","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," Outlook Express",6]
[960573,"Help Desk::Call Center","resolved","nedp","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"," Windows XP",null," PC"]
[960578,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960585,"Help Desk::Business Help","resolved","lilyxu","Biology","Current Student",2009,7,"2009-07-17","2009-07-27","2009-07-27","2009-07-17",0,"2009-07-27",10,10,10," E-Mail"]
[960602,"Help Desk::Call Center","resolved","nancylee","Wellesley Cross-Enrollment Pro","Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"," Timesheets"]
[960612,"Help Desk::Call Center","resolved","m_chan",null,"Non Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Mac OS X",10.5," Macintosh"," Certificates"," Firefox and Safari"]
[960623,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960624,"Help Desk::Call Center","resolved","vmoss","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",null," Macintosh"," Other"]
[960625,"Help Desk::Call Center","resolved","marionw","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-17","2009-07-28","2009-07-28","2009-07-17",0,"2009-07-28",10,11,null," V-Mail",null,null,null," Spam Screening"," quarantine"]
[960628,"Help Desk::Call Center","resolved","jlynn@mit.edu",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[960630,"Help Desk::Call Center","resolved","taylorc@yahoo.com",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows Vista",null," PC"]
[960631,"Help Desk::Call Center","resolved","jle","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"]
[960632,"Help Desk::Service Center","resolved","kware","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-17","2009-08-07","2009-08-07","2009-07-17",0,"2009-08-07",16,21,21," Voice"," Windows XP",null," PC"]
[960639,"Help Desk::Service Center","resolved","kware","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-17","2009-08-07","2009-08-07","2009-07-17",0,"2009-08-07",19,21,21," Voice"," Windows Vista",null," PC"]
[960646,"Help Desk::Service Center","resolved","annashch","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-17","2009-07-20","2009-07-20","2009-07-17",0,"2009-07-20",0,3,3," Voice"," Windows XP",null," PC"]
[960647,"Help Desk::Call Center","resolved","jeand","Materials Science and Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[960659,"Help Desk::Athena","resolved","brandy@alum.mit.edu",null,null,2009,7,"2009-07-17","2009-08-10","2009-08-10","2009-07-17",0,"2009-08-10",23,24,null," E-Mail"]
[960666,"Help Desk::Call Center","resolved","mfarley","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice",null,null,null," SAP, SAPWeb"]
[960676,"Help Desk::Call Center","resolved","kaminsk","Urban Studies & Planning","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960695,"Help Desk::Call Center","resolved","sossi","Urban Studies & Planning","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"]
[960697,"Help Desk::Call Center","waiting","goodwin@alum.mit.edu",null,null,2009,7,"2009-07-17","2009-08-07","2009-07-17","2009-07-17",0,"2009-07-17",2,0,null," Voice"," Windows",null," PC"," Outlook Express"]
[960706,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960714,"Edtech::Stellar","resolved","apiccolo","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0]
[960722,"Help Desk::Call Center","resolved","itayler",null,"Non Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[960727,"Help Desk::Call Center","resolved","dipaul","Materials Science and Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows",null," PC"," Internet Explorer",7]
[960735,"Help Desk::Call Center","resolved","lcarson","Medical","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows",null," PC"," Internet Explorer"]
[960736,"Help Desk::Call Center","resolved","fflee",null,"Non Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail",3.6]
[960740,"Network::Requests","resolved","clesswin","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0]
[960743,"Help Desk::Call Center","resolved","penman",null,"Non Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," Firefox"]
[960746,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0]
[960754,"Help Desk::Presales","resolved","clmeverhart@gmail.com",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,0," Voice"," Windows Vista",null," PC"," Hardware"]
[960758,"Help Desk::Call Center","resolved","reinharc","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-17","2009-07-29","2009-07-29","2009-07-17",0,"2009-07-29",0,12,null," E-Mail"," Mac OS X",10.5," Macintosh"," VPN"]
[960762,"Help Desk::Call Center","resolved","durham","Civil and Environmental Eng","Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960803,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960807,"Help Desk::Backup","waiting","phils","Urban Studies & Planning","Current Employee",2009,7,"2009-07-17","2009-07-20",null,"2009-07-20",3,null,2,null,null," E-Mail"]
[960815,"Help Desk::Call Center","resolved","twilcox@alum.mit.edu",null,null,2009,7,"2009-07-17","2009-07-22","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960821,"Help Desk::Call Center","resolved","ismirth","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," VirusScan, Virex"]
[960822,"Help Desk::Call Center","resolved","cmcooke","Lab for Electromagnetic Electronic Sys","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.3.9"," Macintosh"," Mozilla Firefox"]
[960826,"Help Desk::Service Center","resolved","tidor","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-17","2009-07-21","2009-07-21","2009-07-17",0,"2009-07-20",0,4,4," Voice"," Windows Vista",null," PC"]
[960832,"Help Desk::Call Center","resolved","danielle","Ofc of the Dean for Graduate Education","Current Employee",2009,7,"2009-07-17","2009-07-27","2009-07-27","2009-07-17",0,"2009-07-27",9,10,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[960833,"Help Desk::Call Center","resolved","eeadams","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[960853,"Help Desk::Call Center","resolved","krosoff",null,"Non Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[960855,"Help Desk::Call Center","resolved","wmdeen","Chemical Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.5.5"," Macintosh"," Safari"]
[960862,"Help Desk::Call Center","resolved","sfilipia","VP Information Services & Technology","Current Employee",2009,7,"2009-07-17","2009-07-21","2009-07-21","2009-07-17",0,"2009-07-21",2,4,null," E-Mail"," Mac OS",null," Macintosh"," Entourage"]
[960872,"Help Desk::Call Center","resolved","vmoss","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960875,"Help Desk::Call Center","resolved","drowell","Mechanical Engineering","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17",null,null,"2009-07-17",0,0,null," E-Mail",null,null,null,null,null," Stellar"]
[960904,"Help Desk::Service Center","resolved","tmitra","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-17","2009-07-23","2009-07-23","2009-07-17",0,"2009-07-22",2,6,3," Voice"," Windows XP",null," PC"]
[960907,"Help Desk::Call Center","resolved","dgibson","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice",null,null," Macintosh"]
[960910,"Help Desk::Call Center","resolved","cocuzzo","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960915,"Help Desk::Call Center","resolved","adunn","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960917,"Help Desk::Call Center","resolved","gekchian",null,"Non Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Unknown",null," Unknown"," Exchange"," owa"]
[960924,"Help Desk::Call Center","resolved","snasser","Dining","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[960925,"Help Desk::Call Center","resolved","kaleta","Urban Studies & Planning","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[960927,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960932,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows",null," PC"," Outlook",2007]
[960934,"Help Desk::Call Center","resolved","lesman",null,"Non Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960938,"Help Desk::Call Center","resolved","jcraig","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"]
[960942,"Help Desk::Call Center","resolved","dennisp@mit.edu",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Mozilla Firefox"," 3.0.8"]
[960944,"Help Desk::Call Center","resolved","dvgarcia","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[960949,"Help Desk::Athena","resolved","myoussef","Nuclear Engineering","Current Student",2009,7,"2009-07-17","2009-08-10","2009-08-10","2009-07-20",3,"2009-08-10",21,24,24," E-Mail"]
[960951,"Help Desk::Call Center","resolved","jvaladez09@hotmail.com",null,null,2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail",null,null,null," Kerberos (Leash)"]
[960963,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-17","2009-07-27","2009-07-27","2009-07-17",0,"2009-07-27",9,10,null," E-Mail"]
[960967,"Help Desk::Call Center","resolved","mrodrigz","Mechanical Engineering","Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[960972,"Help Desk::Call Center","resolved","pielli","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," Mozilla Firefox"]
[960973,"Help Desk::Call Center","resolved","jvaladez",null,"Non Current Student",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Unknown",null," Unknown"," Certificates"]
[960975,"Help Desk::Call Center","resolved","pcollymo","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-17","2009-07-21","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," E-Mail"]
[960979,"Help Desk::Call Center","resolved","ahorn","Sloan School of Management","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"]
[961001,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-17","2009-07-20","2009-07-20","2009-07-17",0,"2009-07-20",0,3,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"]
[961002,"Help Desk::Call Center","resolved","lwoodbur","Economics","Current Employee",2009,7,"2009-07-17","2009-07-17","2009-07-17","2009-07-17",0,"2009-07-17",0,0,null," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[961041,"Help Desk::Call Center","resolved","hardtack_queen@yahoo.com",null,null,2009,7,"2009-07-17","2009-07-20","2009-07-20","2009-07-20",3,"2009-07-20",0,3,null," E-Mail"," Unknown",null," Unknown"," Exchange"," owa.mit.edu"]
[961089,"Help Desk::Athena","resolved","shwetar","Mechanical Engineering","Current Student",2009,7,"2009-07-18","2009-08-06","2009-08-06","2009-07-20",2,"2009-08-06",16,19,null," Web"]
[961235,"Help Desk::Call Center","resolved","edmac",null,"Non Current Employee",2009,7,"2009-07-18","2009-07-20","2009-07-20","2009-07-20",2,"2009-07-20",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[961310,"Help Desk::Call Center","resolved","celineylovesmusic@gmail.com",null,null,2009,7,"2009-07-18","2009-07-20","2009-07-20","2009-07-18",0,"2009-07-20",0,2,null," E-Mail"]
[961402,"Help Desk::Call Center","resolved","sigi",null,"Non Current Employee",2009,7,"2009-07-19","2009-07-20","2009-07-20","2009-07-20",1,"2009-07-20",0,1,null," E-Mail"]
[961428,"Help Desk::Call Center","resolved","luto","Physics","Current Student",2009,7,"2009-07-19","2009-07-20","2009-07-20","2009-07-20",1,"2009-07-20",0,1,null," E-Mail"]
[961433,"Help Desk::Call Center","resolved","hannahjroberts@gmail.com",null,null,2009,7,"2009-07-19","2009-08-03","2009-08-03","2009-07-20",1,"2009-07-20",0,15,null," E-Mail"]
[961441,"Help Desk::UNIX/Linux","resolved","deryaa","Mechanical Engineering","Current Student",2009,7,"2009-07-19","2009-07-20","2009-07-20","2009-07-20",1,"2009-07-20",0,1,0," E-Mail"," Linux"," Ubuntu 9.04"," PC"," Operating System"]
[961465,"Help Desk::Service Center","waiting","diskin","Materials Science and Eng","Current Student",2009,7,"2009-07-19","2009-07-28",null,"2009-07-20",1,null,7,null,null," E-Mail"," Windows Vista",null," PC"]
[961491,"Help Desk::HDweb","resolved","alexiss","Urban Studies and Planning","Current Student",2009,7,"2009-07-19","2009-07-28","2009-07-28","2009-07-20",1,"2009-07-28",5,9,8," E-Mail"]
[961499,"Help Desk::Call Center","resolved","ehc","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-19","2009-07-27","2009-07-27","2009-07-20",1,"2009-07-27",7,8,null," E-Mail"," Windows Vista",null," PC"]
[961510,"Help Desk::Call Center","resolved","likallevi@aol.com",null,null,2009,7,"2009-07-19","2009-07-20","2009-07-20","2009-07-20",1,"2009-07-20",0,1,null," E-Mail"]
[961516,"Help Desk::Call Center","resolved","psenge","Sloan School of Management","Current Employee",2009,7,"2009-07-19","2009-08-03","2009-08-03","2009-07-20",1,"2009-08-03",13,15,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[961525,"Help Desk::Call Center","resolved","jmutch","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-19","2009-07-21","2009-07-21","2009-07-20",1,"2009-07-21",0,2,null," E-Mail"]
[961545,"Help Desk::Athena","resolved","miforbes","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-19","2009-07-22","2009-07-22","2009-07-20",1,"2009-07-21",1,3,2," E-Mail"]
[961580,"Help Desk::Call Center","resolved","kool","Prog in Media Arts Sciences","Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," VMware"]
[961586,"Help Desk::Call Center","resolved","vladp72@hotmail.com",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"]
[961587,"Help Desk::Athena","resolved","cku313","Materials Science and Eng","Current Student",2009,7,"2009-07-20","2009-08-04","2009-08-04","2009-07-20",0,"2009-08-04",15,15,15," E-Mail"]
[961635,"Help Desk::Call Center","resolved","anna.zabai@googlemail.com",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[961684,"Help Desk::Call Center","resolved","oztoprak",null,"Non Current Employee",2009,7,"2009-07-20","2009-07-28","2009-07-28","2009-07-20",0,"2009-07-28",6,8,null," E-Mail"," Windows Vista",null," PC"]
[961717,"Help Desk::Call Center","resolved","adolan","Audit Division","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20",null,null,"2009-07-20",0,0,null," E-Mail"]
[961721,"Help Desk::Call Center","resolved","rreagans","Sloan School of Management","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," Webmail"]
[961729,"Help Desk::Call Center","resolved","wesser","Sloan School of Management","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"]
[961752,"Help Desk::Call Center","resolved","bonatti","Sloan School of Management","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows",null," PC"," Outlook"]
[961785,"Help Desk::Call Center","resolved","rurrutia","Mechanical Engineering","Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows",null," PC"]
[961786,"Help Desk::Call Center","resolved","zdearing","Management","Current Student",2009,7,"2009-07-20","2009-07-27","2009-07-27","2009-07-20",0,"2009-07-20",0,7,null," E-Mail"," Windows",7," PC"," Operating System"]
[961787,"Help Desk::Call Center","resolved","dlbrooks","Center for Matl Science and Engineering","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20",null,null,"2009-07-20",0,0,null," E-Mail"]
[961797,"Help Desk::Business Help","resolved","rsmick","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-20","2009-07-24","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," Voice"]
[961803,"Help Desk::Call Center","resolved","ecrocker","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-20","2009-07-22","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[961812,"Help Desk::Service Center","resolved","patsys","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-20","2009-07-24","2009-07-24","2009-07-20",0,"2009-07-24",3,4,4," Voice"," Windows"," XP"," PC"]
[961815,"Help Desk::Call Center","resolved","ffisher",null,"Non Current Employee",2009,7,"2009-07-20","2009-07-27","2009-07-27","2009-07-20",0,"2009-07-27",7,7,null," Voice"]
[961819,"Help Desk::Call Center","resolved","lorettam","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows XP",null," PC"]
[961823,"Help Desk::Service Center","resolved","zakhar.razumovskiy@gmail.com",null,null,2009,7,"2009-07-20","2009-08-04","2009-08-04","2009-07-20",0,"2009-08-04",8,15,15," Voice"," Windows Vista",null," PC"]
[961825,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[961836,"Help Desk::Call Center","resolved","danielle","Ofc of the Dean for Graduate Education","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",null," Macintosh"," Mozilla Firefox"]
[961848,"Help Desk::Call Center","resolved","donaghy.biz@gmail.com",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[961854,"Help Desk::Call Center","resolved","sean0138","Information Services & Technology","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[961858,"Help Desk::Call Center","resolved","gkagan","Physics","Current Student",2009,7,"2009-07-20","2009-07-21","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[961869,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[961889,"Help Desk::Call Center","resolved","lvdiaz",null,"Moira Account",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," AppleMail"]
[961906,"Help Desk::Call Center","resolved","jhayward",null,"Moira Account",2009,7,"2009-07-20","2009-07-30","2009-07-30","2009-07-20",0,"2009-07-20",8,10,null," Voice"]
[961907,"Help Desk::Call Center","resolved","klkla","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"]
[961908,"Help Desk::Service Center","open","mmacione","Information Services & Technology","Current Employee",2009,7,"2009-07-20","2009-08-12","2009-07-28","2009-07-20",0,"2009-07-28",7,8,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[961917,"Help Desk::Call Center","resolved","nedward","Materials Science and Engineering","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"]
[961939,"Network::Requests","resolved","ahailes","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-21",1,"2009-07-21",0,1]
[961945,"Help Desk::Athena","resolved","sgildea","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-20","2009-08-10","2009-08-10","2009-07-21",1,"2009-08-10",20,21,21," E-Mail"]
[961950,"Help Desk::Call Center","resolved","margaret","Office of the Provost","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," AppleMail"]
[961956,"Help Desk::Business Help","waiting","wrhesse","Mechanical Engineering","Current Student",2009,7,"2009-07-20","2009-07-21",null,"2009-07-21",1,null,2,null,null," E-Mail"," Windows XP",null," Multi-Platform"," SAP, SAPWeb"," Firefox"]
[961965,"Help Desk::Call Center","resolved","katada","Linguistics & Philosophy","Current Employee",2009,7,"2009-07-20","2009-07-22","2009-07-22","2009-07-20",0,"2009-07-22",1,2,null," E-Mail"," Windows",null," PC"," Certificates"]
[961980,"Help Desk::Call Center","resolved","jeanrife","Music and Theater Arts Section","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[961982,"Help Desk::Call Center","resolved","abdenna","VP Information Services & Technology","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows XP",null," PC"," Printing"]
[961988,"Help Desk::Business Help","resolved","armiento","Materials Science and Engineering","Current Employee",2009,7,"2009-07-20","2009-07-28","2009-07-28","2009-07-20",0,"2009-07-20",0,8,0," Voice"]
[961990,"Help Desk::Call Center","resolved","mamullow","Mechanical Engineering","Current Employee",2009,7,"2009-07-20","2009-07-22","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[961992,"Help Desk::Call Center","resolved","cwilkes","Media Laboratory","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20",null,null,"2009-07-20",0,0,null," E-Mail"]
[961993,"Help Desk::Call Center","resolved","leomarx","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-20","2009-07-27","2009-07-27","2009-07-20",0,"2009-07-27",7,7,null," E-Mail"]
[961997,"Help Desk::Business Help","resolved","pgameiro","Chemical Engineering","Current Student",2009,7,"2009-07-20","2009-07-22","2009-07-22","2009-07-20",0,"2009-07-22",0,2,2," E-Mail"," Windows XP",null,null," SAP, SAPWeb"," Firefox"]
[962005,"Help Desk::Call Center","resolved","sriram",null,"Non Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962006,"Help Desk::Call Center","resolved","leomarx","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[962007,"Edtech::Stellar","resolved","salessan","Sloan School of Management","Current Employee",2009,7,"2009-07-20","2009-08-04","2009-08-04","2009-07-20",0,"2009-08-04",0,15,15]
[962022,"Help Desk::Call Center","resolved","ftilley",null,"Non Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0]
[962043,"Network::Requests","resolved","spomeroy@MIT.EDU",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0]
[962089,"Help Desk::Service Center","resolved","emarie@mit.edu",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," Voice"]
[962104,"Help Desk::Call Center","resolved","lama","Copy Technology Centers","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Athena",null," Athena"," Certificates"]
[962105,"Help Desk::Call Center","resolved","arolfe","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-20",0,"2009-07-21",0,1,null," E-Mail"]
[962123,"Help Desk::Call Center","resolved","ecy","Undergraduate Advising and Academic Prog","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Unknown",null," Unknown"," VPN"]
[962127,"Help Desk::Business Help","waiting","suzieq","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-20","2009-07-20",null,"2009-07-20",0,null,2,null,null," Voice"," Windows XP",null," PC"," Roles"]
[962133,"Help Desk::Call Center","resolved","mamat","Chemical Engineering","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," Voice"," Mac OS X",null," Macintosh",null," Mathematica"]
[962142,"Help Desk::Call Center","waiting","jwalther","Chemical Engineering","Current Student",2009,7,"2009-07-20","2009-08-12",null,"2009-07-20",0,null,19,null,null," Voice"," Windows XP",null," PC"," Network:Other",null," Network"]
[962146,"Help Desk::Service Center","resolved","mialex","Civil and Environmental Eng","Current Student",2009,7,"2009-07-20","2009-07-22","2009-07-22","2009-07-20",0,"2009-07-22",0,2,2," Voice"]
[962157,"Help Desk::Business Help","waiting","wxz","Physics","Current Student",2009,7,"2009-07-20","2009-07-20",null,"2009-07-20",0,null,2,null,null," E-Mail"]
[962170,"Help Desk::Service Center","resolved","abrick","DAPER Facilities","Current Employee",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-20",0,"2009-07-21",0,1,1," Walkin"," Windows XP",null," PC"," Other"]
[962181,"Help Desk::Presales","resolved","tonychen91@aol.com",null,null,2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-21",1,"2009-07-21",0,1,1," E-Mail"," Unknown",null," Unknown"," Buying Advice"]
[962205,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-20",0,"2009-07-20",0,1]
[962210,"Help Desk::Call Center","resolved","lorettam","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[962228,"Help Desk::Call Center","resolved","fgallez","Literature","Current Student",2009,7,"2009-07-20","2009-07-22","2009-07-22","2009-07-20",0,"2009-07-20",0,2,null," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[962231,"Help Desk::Service Center","resolved","joewelch","Information Services & Technology","Current Employee",2009,7,"2009-07-20","2009-07-27","2009-07-27","2009-07-20",0,"2009-07-27",0,7,7," Voice"]
[962239,"Help Desk::Backup","resolved","jodie_f",null,"Non Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," Voice"]
[962245,"Help Desk::Call Center","resolved","vinodks",null,"Non Current Student",2009,7,"2009-07-20","2009-08-12","2009-08-12","2009-07-21",1,"2009-08-12",17,23,null," E-Mail"," Windows Vista",null," PC"," Outlook",2007]
[962247,"Help Desk::Call Center","resolved","abcowan",null,"Moira Account",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[962248,"Help Desk::Call Center","resolved","atrimble","Mechanical Engineering","Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962251,"Help Desk::Service Center","resolved","castelletto@dmsa.unipd.it",null,null,2009,7,"2009-07-20","2009-07-28","2009-07-23","2009-07-20",0,"2009-07-23",0,3,3," Voice"]
[962253,"Help Desk::Call Center","resolved","mwada","Lab for Electromagnetic Electronic Sys","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[962259,"Help Desk::Backup","waiting","bmickus",null,"Non Current Student",2009,7,"2009-07-20","2009-08-03",null,"2009-07-20",0,null,8,null,null," E-Mail"]
[962261,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962264,"Help Desk::Call Center","resolved","herndon","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X"," 10.5.x"," Macintosh"," Certificates"]
[962276,"Help Desk::Call Center","resolved","tomp","Mechanical Engineering","Current Employee",2009,7,"2009-07-20","2009-07-28","2009-07-28","2009-07-21",1,"2009-07-28",7,8,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[962297,"Help Desk::Call Center","resolved","fpiumelli@gmail.com",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",null," Macintosh"," DHCP"]
[962321,"Help Desk::Call Center","resolved","arih","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows Vista",null," PC"," Outlook"]
[962328,"Help Desk::Call Center","resolved","blei",null,"Moira Account",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Windows Vista",null," PC"," Firefox"]
[962337,"Help Desk::Call Center","resolved","asbenson","Office of the President","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962351,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"]
[962355,"Help Desk::Call Center","resolved","inyoung","Management","Current Student",2009,7,"2009-07-20","2009-08-03","2009-08-03","2009-07-20",0,"2009-08-03",13,14,null," E-Mail"]
[962359,"Help Desk::Business Help","resolved","jlindley","Design Laboratory","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," E-Mail"," Mac OS X",null," Macintosh"]
[962366,"Help Desk::Call Center","open","finney","Information Services & Technology","Current Employee",2009,7,"2009-07-20","2009-08-13","2009-07-29","2009-07-21",1,"2009-07-21",12,9,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[962368,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962391,"Help Desk::Call Center","resolved","rosied@mit.edu",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962393,"Help Desk::Call Center","resolved","murman","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[962395,"Help Desk::Call Center","resolved","archana",null,"Non Current Student",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-20",0,"2009-07-20",0,1,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[962398,"Help Desk::Call Center","resolved","pless","Physics","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Firefox"]
[962402,"Help Desk::Athena","resolved","mlotfi","Office of Sponsored Programs","Current Employee",2009,7,"2009-07-20","2009-08-04","2009-08-04","2009-07-20",0,"2009-08-04",15,15,null," E-Mail"]
[962407,"Help Desk::Call Center","resolved","cwheeler","Technology Review","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"," Windows XP",null," PC"," Software Distribution"," VMware"]
[962416,"Help Desk::Call Center","resolved","kristig","Public Service Center","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"]
[962425,"Help Desk::Call Center","resolved","pless","Physics","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[962431,"Help Desk::Backup","resolved","jschuler","Lemelson/MIT Program","Current Employee",2009,7,"2009-07-20","2009-08-04","2009-08-04","2009-07-21",1,"2009-08-04",13,15,15," E-Mail"]
[962447,"Help Desk::Call Center","resolved","ckbubeck","Management","Current Student",2009,7,"2009-07-20","2009-07-22","2009-07-22","2009-07-20",0,"2009-07-22",0,2,null," Voice"," Windows",null," PC"," Outlook"," 2007 w/ Exchange"]
[962451,"Help Desk::Call Center","resolved","pli06","Chemistry","Current Employee",2009,7,"2009-07-20","2009-08-03","2009-08-03","2009-07-20",0,"2009-08-03",13,14,null," E-Mail"," Windows Vista",null," PC"]
[962473,"Help Desk::Call Center","resolved","seanj",null,"Non Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962486,"Help Desk::Call Center","resolved","cbutters","Concourse","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[962491,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice",null,null,null," Touchstone"]
[962504,"Help Desk::Athena","resolved","jtheurer","Mechanical Engineering","Current Student",2009,7,"2009-07-20","2009-08-10","2009-08-10","2009-07-20",0,"2009-08-10",20,21,21," E-Mail"]
[962509,"Help Desk::Call Center","resolved","zhanglb","Computational and Systems Bio","Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," E-Mail"," Windows",null," PC"," Certificates"]
[962520,"Help Desk::Mobile Devices","resolved","ahorn","Sloan School of Management","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," Voice"]
[962527,"Help Desk::Service Center","resolved","paigep","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-20","2009-07-23","2009-07-23","2009-07-20",0,"2009-07-23",2,3,3," Voice",null,null," PC"]
[962554,"Help Desk::Service Center","resolved","welliott@alum.mit.edu",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," Voice"," Windows XP",null," PC"," Certificates"]
[962555,"Help Desk::Call Center","resolved","hyd66@hotmail.com",null,null,2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Unknown",null," Unknown"," Unknown"]
[962556,"Help Desk::Service Center","resolved","cwalters","Mechanical Engineering","Current Student",2009,7,"2009-07-20","2009-08-12","2009-08-12","2009-07-20",0,"2009-07-20",0,23,23," Voice",null,null," PC"]
[962570,"Help Desk::Call Center","resolved","amandamt",null,"Moira Account",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"]
[962596,"Help Desk::Call Center","resolved","kristyn","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Printing"]
[962597,"Help Desk::Call Center","resolved","zhwang","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-21",1,"2009-07-21",0,1,null," E-Mail"," Windows Vista",null," PC"]
[962602,"Help Desk::Backup","resolved","tjm","Information Services & Technology","Current Employee",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-21",1,"2009-07-21",0,1,1," E-Mail"]
[962628,"Help Desk::Call Center","resolved","bma","Urban Studies & Planning","Current Employee",2009,7,"2009-07-20","2009-08-03","2009-08-03","2009-07-20",0,"2009-08-03",13,14,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[962632,"Help Desk::Call Center","resolved","gchen2","Mechanical Engineering","Current Employee",2009,7,"2009-07-20","2009-08-04","2009-08-04","2009-07-20",0,"2009-08-04",14,15,null," Voice"," Windows XP",null," PC"]
[962640,"Help Desk::Call Center","resolved","abyrne","Linguistics & Philosophy","Current Employee",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-21",1,"2009-07-20",0,1,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[962653,"Help Desk::Call Center","resolved","kfb","Sloan School of Management","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," AppleMail"]
[962656,"Help Desk::Call Center","resolved","damonh","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-20","2009-07-27","2009-07-27","2009-07-20",0,"2009-07-27",6,7,null," Voice"," Windows Vista",null," PC"," Operating System"]
[962660,"Help Desk::Presales","resolved","thmartin",null,"Non Current Student",2009,7,"2009-07-20","2009-07-23","2009-07-23","2009-07-23",3,"2009-07-23",0,3,3," E-Mail"," Windows",null," PC"," Buying Advice"]
[962667,"Help Desk::Call Center","resolved","wpritch",null,"Non Current Student",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,null," Voice"," Unknown",null," Unknown"," Accounts"]
[962671,"Help Desk::Business Help","resolved","levitsky","Economics","Current Employee",2009,7,"2009-07-20","2009-07-20","2009-07-20","2009-07-20",0,"2009-07-20",0,0,0," Voice"," Windows XP",null," PC"]
[962680,"Help Desk::Call Center","resolved","jschuler","Lemelson/MIT Program","Current Employee",2009,7,"2009-07-20","2009-07-30","2009-07-30","2009-07-20",0,"2009-07-30",7,10,null," Voice"]
[962697,"Help Desk::Call Center","resolved","mec@commerciale-elsa.com",null,null,2009,7,"2009-07-20","2009-07-22","2009-07-22","2009-07-21",1,"2009-07-22",1,2,null," E-Mail"," Windows XP",null," PC"," SAP, SAPWeb"," IE 8"]
[962720,"Help Desk::Backup","resolved","sluka","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-20","2009-07-21","2009-07-21","2009-07-21",1,"2009-07-21",0,1,1," E-Mail"]
[962722,"Help Desk::Business Help","waiting","kafka","Industrial Performance Center","Current Employee",2009,7,"2009-07-20","2009-08-10",null,"2009-07-21",1,null,22,null,null," E-Mail"]
[962727,"Help Desk::Business Help","waiting","leejm","Chemistry","Current Student",2009,7,"2009-07-20","2009-07-21",null,"2009-07-21",1,null,2,null,null," E-Mail"]
[962792,"Help Desk::Call Center","resolved","vladp72@hotmail.com",null,null,2009,7,"2009-07-21","2009-08-03","2009-08-03","2009-07-21",0,"2009-08-03",13,13,null," E-Mail"," Windows",7," PC"," Certificates"]
[962802,"Network::Requests","new","belmonte",null,"Non Current Employee",2009,7,"2009-07-21","2009-08-03",null,null,null,null,0]
[962914,"Help Desk::Call Center","resolved","bjwhite","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-21","2009-07-23","2009-07-23","2009-07-22",1,"2009-07-23",0,2,null," E-Mail"]
[962933,"Help Desk::Call Center","resolved","rokop",null,"Non Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Unknown",null," Unknown"," Webmail"]
[962944,"Help Desk::Call Center","resolved","lkeyes","Urban Studies & Planning","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[962957,"Help Desk::Business Help","resolved","kluker","Technology Review","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," E-Mail"]
[962996,"Help Desk::Call Center","resolved","ljmorin","Military Science","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows XP",null," PC"]
[962997,"Network::Requests","resolved","mgomes@exchange.mit.edu",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0]
[963009,"Help Desk::Call Center","resolved","gjeong","Center for Global Change Science","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963012,"Help Desk::Backup","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-21","2009-08-05","2009-08-05","2009-07-21",0,"2009-08-05",15,15,15," Voice"," Windows"," 2003 Server"," PC"," TSM"]
[963029,"Help Desk::Call Center","resolved","hwmartin","Libraries","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," E-Mail"]
[963033,"Network::Requests","resolved","boojum","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0]
[963037,"Help Desk::Service Center","resolved","abdenna","VP Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-08-13","2009-08-13","2009-07-21",0,"2009-07-24",1,23,null," Walkin"," Mac OS X",null," Macintosh"]
[963047,"Help Desk::Call Center","resolved","deborah","Mechanical Engineering","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963061,"Help Desk::Athena","resolved","rsharifi@MIT.EDU",null,null,2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-21",0,"2009-07-22",0,1,null," E-Mail"]
[963063,"Help Desk::Call Center","resolved","anantha","SoE Dept/Lab/Center/Director Org","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows Vista",null," PC"," Internet Explorer",8]
[963069,"Help Desk::Call Center","resolved","petey","Admissions Office","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Unknown",null," Unknown"," SAP, SAPWeb"," SS"]
[963085,"Help Desk::Call Center","resolved","vrlivada","Sloan School of Management","Current Employee",2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-21",0,"2009-07-21",0,1,1," Voice"," Windows Vista"," Home"," PC"," Certificates"," Internet Explorer"]
[963093,"Help Desk::Call Center","resolved","afaller","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-21","2009-07-28","2009-07-28","2009-07-21",0,"2009-07-28",7,7,null," Voice"," Mac OS X",10.5," Macintosh"," Safari"]
[963099,"Help Desk::Call Center","resolved","swinig","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," E-Mail"]
[963105,"Help Desk::Business Help","resolved","fad",null,"Non Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"," IE7"]
[963127,"Help Desk::Service Center","resolved","degrush",null,"Current Student",2009,7,"2009-07-21","2009-08-06","2009-08-06","2009-07-21",0,"2009-08-06",16,16,null," Voice"," Mac OS X",null," Macintosh"," Hardware"]
[963131,"Help Desk::Service Center","resolved","N/A",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963132,"Help Desk::Call Center","resolved","jsabio","MIT Energy Initiative","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"," Firefox"]
[963144,"Help Desk::Call Center","resolved","kmandal",null,"Non Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows XP",null," PC"," Webmail"]
[963166,"Help Desk::Call Center","resolved","fpearce","Earth, Atmos & Planetary Sci","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," Voice"," Windows XP",null," PC"," Printing:KLPR,LPR"," turn off banner page"," win.mit.edu"]
[963170,"Help Desk::Call Center","resolved","abklein","Dean for Undergraduate Education","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"," IE7"]
[963200,"Help Desk::Call Center","resolved","edlrosab","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-21","2009-07-23","2009-07-23","2009-07-23",2,"2009-07-23",0,2,null," Voice"]
[963227,"Help Desk::Call Center","resolved","seawell","Literature Section","Current Employee",2009,7,"2009-07-21","2009-07-24","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Mac OS X"]
[963237,"Help Desk::Call Center","resolved","sof","Sloan School of Management","Current Employee",2009,7,"2009-07-21","2009-07-29","2009-07-29","2009-07-21",0,"2009-07-29",6,8,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[963260,"Help Desk::Call Center","resolved","isadora","Department of Biological Engineering","Current Employee",2009,7,"2009-07-21","2009-07-24","2009-07-24","2009-07-22",1,"2009-07-24",1,3,null," E-Mail"," Mac OS X"," 10.4.11"," Macintosh"," Thunderbird"]
[963261,"Help Desk::Call Center","resolved","mbcutler","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-21","2009-07-22","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Mac OS X"," 10.4.11",null," Certificates"," safari and Firefox"]
[963262,"Help Desk::Athena","resolved","akirmani","Prog in Media Arts Sciences","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," E-Mail"]
[963276,"Help Desk::Call Center","resolved","jeremyj","Chemistry","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," E-Mail"]
[963283,"Help Desk::Call Center","resolved","paty","Civil and Environmental Eng","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," E-Mail"]
[963287,"Help Desk::Call Center","resolved","chung.chao@sylvania.com",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963309,"Help Desk::Backup","resolved","fjk","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," E-Mail"]
[963320,"Help Desk::Athena","resolved","ianguelo","Urban Studies and Planning","Current Student",2009,7,"2009-07-21","2009-07-27","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," E-Mail"]
[963328,"Help Desk::Call Center","resolved","rerlich",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows XP",null," PC"," Webmail"]
[963334,"Help Desk::Call Center","resolved","retsch","Materials Science and Engineering","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Unknown",null," Unknown"," SAP, SAPWeb"]
[963342,"Help Desk::Call Center","resolved","bradyl",null,"Non Current Student",2009,7,"2009-07-21","2009-07-24","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows Vista",null,null," Certificates"," IE 7"]
[963354,"Help Desk::Call Center","resolved","jhopkins","Mechanical Engineering","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows XP",null," PC"," Thunderbird"]
[963358,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21",null,null,"2009-07-21",0,0,null," E-Mail"]
[963359,"Help Desk::Backup","resolved","rspeer","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," E-Mail"]
[963361,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," E-Mail"]
[963363,"Help Desk::Call Center","resolved","baptist@mit.edu",null,null,2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-21",0,"2009-07-22",1,1,null," Voice"," Mac OS X"," 10.5.6"," Macintosh",null," 11.3.5"]
[963366,"Help Desk::Call Center","resolved","jtegos","Sloan School of Management","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows XP",null," PC"]
[963376,"Help Desk::Call Center","resolved","fdg","Chemistry","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Mac OS",null," Macintosh"," Certificates"]
[963384,"Help Desk::Call Center","resolved","baptist@mit.edu",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Mac OS X",null," Macintosh"," Word"]
[963395,"Edtech::Stellar","resolved","rsikkema","AMPS-Libraries","Current Employee",2009,7,"2009-07-21","2009-08-11","2009-08-11","2009-07-21",0,"2009-08-11",0,21]
[963405,"Help Desk::Call Center","resolved","uyenle","Urban Studies & Planning","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice",null,null," PC"]
[963409,"Help Desk::UNIX/Linux","open","sugiyama@MIT.EDU",null,null,2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-22",1,"2009-07-22",0,1,1," E-Mail"," Linux"," Suse 11"," Workstation",null," Maple"]
[963410,"Help Desk::Call Center","resolved","paulwric","Earth, Atmos & Planetary Sci","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," E-Mail"," Windows XP",null," PC"]
[963418,"Help Desk::Call Center","resolved","jane_sha",null,"Non Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"]
[963446,"Help Desk::Call Center","resolved","rrichard","Global Education & Career Developmnt Ctr","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice",null,null,null," Certificates"]
[963452,"Help Desk::Call Center","resolved","jdesloge","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," E-Mail"]
[963467,"Help Desk::Backup","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," E-Mail"]
[963472,"Help Desk::Business Help","waiting","gscot","Dean for Student Life-Administration","Current Employee",2009,7,"2009-07-21","2009-08-05","2009-07-21","2009-07-21",0,"2009-07-21",17,0,0]
[963475,"Help Desk::Call Center","resolved","rrichard","Global Education & Career Developmnt Ctr","Current Employee",2009,7,"2009-07-21","2009-07-24","2009-07-24","2009-07-21",0,"2009-07-24",0,3,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[963491,"Help Desk::Call Center","resolved","esw@MIT.EDU",null,null,2009,7,"2009-07-21","2009-07-27","2009-07-27","2009-07-22",1,"2009-07-22",0,6,null," E-Mail"]
[963507,"Help Desk::Service Center","waiting","dwine",null,null,2009,7,"2009-07-21","2009-08-11",null,"2009-07-21",0,null,22,null,null," Voice"," Windows XP",null," PC"]
[963509,"Help Desk::Call Center","resolved","zhouby","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-21","2009-07-22","2009-07-22",null,null,"2009-07-22",0,1,null," Voice"]
[963516,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963537,"Edtech::Stellar","resolved","mura","Educational Innovation and Technology","Current Employee",2009,7,"2009-07-21","2009-08-04","2009-08-04","2009-07-21",0,"2009-08-04",0,14,14,null,null,null," Other"]
[963539,"Help Desk::Service Center","resolved","kll","Architecture","Current Employee",2009,7,"2009-07-21","2009-07-23","2009-07-23","2009-07-21",0,"2009-07-23",0,2,2," Voice"," Windows XP",null," PC"]
[963553,"Help Desk::Call Center","waiting","woodl","Mechanical Engineering","Current Student",2009,7,"2009-07-21","2009-07-30","2009-07-22","2009-07-21",0,"2009-07-22",4,1,null," Voice"]
[963565,"Help Desk::Service Center","waiting","atrimble","Mechanical Engineering","Current Student",2009,7,"2009-07-21","2009-08-07","2009-07-22","2009-07-21",0,"2009-07-22",17,1,null," Voice"," Windows XP",null," PC"]
[963575,"Help Desk::Call Center","resolved","lfreed","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963577,"Help Desk::Call Center","resolved","rrichard","Global Education & Career Developmnt Ctr","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[963579,"Help Desk::Athena","resolved","anjulati@mit.edu",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21",null,null,null,0,0,null," Voice"]
[963591,"Help Desk::Call Center","resolved","jamchugh","Sloan School of Management","Current Employee",2009,7,"2009-07-21","2009-07-30","2009-07-30","2009-07-21",0,"2009-07-30",7,9,null," Voice"," Windows",null,null," Word"," 2007 PC"]
[963603,"Network::Requests","resolved","jdoherty","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-21",0,"2009-07-22",0,1]
[963621,"Help Desk::Backup","waiting","kcahill","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",2,0,0," E-Mail"]
[963629,"Help Desk::Call Center","resolved","yingxia","MIT Energy Initiative","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows",null," PC"," Adobe Acrobat"," 8 Professional"]
[963630,"Help Desk::Business Help","resolved","diannacowern@mac.com",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," SAP, SAPWeb"]
[963646,"Help Desk::Call Center","resolved","ofranken@alum.mit.edu",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963648,"Help Desk::HDweb","resolved","kamann","Student Financial Services","Current Employee",2009,7,"2009-07-21","2009-08-06","2009-08-06","2009-07-21",0,"2009-08-06",3,16,13]
[963661,"Help Desk::Business Help","resolved","clopes","Physics","Current Student",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,0," Voice"]
[963664,"Help Desk::Call Center","resolved","ljmorin","Military Science","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963684,"Help Desk::Call Center","resolved","jamesp","Biology","Current Student",2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-22",1,"2009-07-22",0,1,null," E-Mail"," Unknown",null," Macintosh"]
[963718,"Help Desk::Call Center","resolved","dpfenning@gmail.com",null,null,2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-22",1,"2009-07-22",0,1,null," E-Mail"]
[963732,"Help Desk::Call Center","resolved","ninadm","Libraries","Current Employee",2009,7,"2009-07-21","2009-08-04","2009-08-04","2009-07-22",1,"2009-08-04",13,14,null," E-Mail"]
[963734,"Help Desk::Backup","resolved","davek","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-22","2009-07-22",null,null,"2009-07-22",0,1,null," E-Mail"]
[963739,"Help Desk::Backup","resolved","robinb","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21",null,null,"2009-07-21",0,0,null," E-Mail"]
[963741,"Help Desk::Backup","resolved","blang","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-22","2009-07-22",null,null,"2009-07-22",0,1,null," E-Mail"]
[963743,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"]
[963745,"Help Desk::Call Center","resolved","abeerc","Institute for Soldier Nanotechnologies","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Mac OS",null," Macintosh"," AppleMail"]
[963749,"Network::Requests","resolved","help@csail.mit.edu",null,null,2009,7,"2009-07-21","2009-07-22","2009-07-22",null,null,"2009-07-22",0,1]
[963750,"Help Desk::Service Center","resolved","konak","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-21","2009-07-24","2009-07-24","2009-07-21",0,"2009-07-24",1,3,3," Voice",null,null," PC"]
[963761,"Help Desk::Backup","resolved","robinb","Information Services & Technology","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21",null,null,"2009-07-21",0,0,null," E-Mail"]
[963804,"Help Desk::Call Center","resolved","smik","Biological Engineering","Current Student",2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-22",1,"2009-07-22",0,1,null," E-Mail"]
[963878,"Help Desk::Presales","resolved","mcauston40@hotmail.com",null,null,2009,7,"2009-07-21","2009-07-28","2009-07-28","2009-07-22",1,"2009-07-28",5,7,6," E-Mail",null,null," PC"]
[963890,"Help Desk::Call Center","resolved","blip","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-21","2009-07-22","2009-07-22","2009-07-22",1,"2009-07-22",0,1,null," E-Mail"]
[963892,"Help Desk::Call Center","resolved","halman","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice"," Windows XP",null," PC"]
[963895,"Help Desk::Call Center","resolved","jbrother","Credit Union","Current Employee",2009,7,"2009-07-21","2009-07-21","2009-07-21","2009-07-21",0,"2009-07-21",0,0,null," Voice",null,null," PC"]
[963896,"Help Desk::Presales","resolved","jpier",null,"Non Current Student",2009,7,"2009-07-21","2009-08-04","2009-08-04","2009-07-22",1,"2009-08-04",12,14,13," E-Mail",null,null," PC"]
[963907,"Help Desk::Call Center","resolved","mqazi","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-21","2009-07-22","2009-07-22",null,null,"2009-07-22",0,1,null," E-Mail"]
[963917,"Help Desk::Call Center","resolved","yinqingl","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-21","2009-08-04","2009-08-04","2009-07-23",2,"2009-08-04",7,14,null," E-Mail"," Windows XP",null," PC"]
[963928,"Help Desk::Call Center","resolved","doughty","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-21","2009-07-23","2009-07-23","2009-07-22",1,"2009-07-22",0,2,null," E-Mail"]
[963938,"Help Desk::Call Center","resolved","dariamichelle@yahoo.com",null,null,2009,7,"2009-07-22","2009-08-03","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"]
[963945,"Help Desk::Service Center","resolved","tahur@gmail.com",null,null,2009,7,"2009-07-22","2009-07-24","2009-07-22",null,null,"2009-07-22",0,0,null," E-Mail"]
[963974,"Help Desk::Service Center","resolved","ulute@rambler.ru",null,null,2009,7,"2009-07-22","2009-07-24","2009-07-22",null,null,"2009-07-22",0,0,null," E-Mail"]
[963984,"Help Desk::Athena","resolved","jinho",null,"Non Current Employee",2009,7,"2009-07-22","2009-08-12","2009-08-12","2009-07-22",0,"2009-08-12",21,21,null," E-Mail"]
[964110,"Network::Requests","resolved","cbcl-admin@techsquare.com",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0]
[964115,"Help Desk::Call Center","resolved","kimv","Dept Administrators & Lab Directors","Current Employee",2009,7,"2009-07-22","2009-07-28","2009-07-28","2009-07-22",0,"2009-07-28",6,6,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[964119,"Network::Requests","resolved","n.seetaram@lap-publishing.com",null,null,2009,7,"2009-07-22","2009-07-27","2009-07-27","2009-07-22",0,"2009-07-22",0,5]
[964128,"Help Desk::Service Center","resolved","aha","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-22","2009-08-14","2009-08-14","2009-07-22",0,"2009-07-30",5,23,23," E-Mail",null,null," Macintosh"]
[964152,"Help Desk::Business Help","resolved","ckell@med.mit.edu",null,null,2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-22",0,"2009-07-23",1,1,1," E-Mail"]
[964202,"Help Desk::Service Center","resolved","jchenlia","Chemical Engineering","Current Student",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-22",0,"2009-07-23",0,1,null," Walkin"," Windows Vista",null," PC"]
[964204,"Help Desk::Call Center","resolved","czegras","Urban Studies & Planning","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"]
[964229,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Unknown",null," Unknown"," Kerberos (Leash)"]
[964246,"Help Desk::Call Center","resolved","jtegos","Sloan School of Management","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"]
[964247,"Help Desk::Call Center","resolved","byg","Human Resources","Current Employee",2009,7,"2009-07-22","2009-07-24","2009-07-24","2009-07-22",0,"2009-07-24",0,2,null," E-Mail"," Windows"," xp"," Win.mit.edu"," Outlook",2003]
[964250,"Help Desk::Call Center","resolved","adolan","Audit Division","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22",null,null,"2009-07-22",0,0,null," E-Mail"]
[964262,"Help Desk::Call Center","resolved","riyer","Sloan School of Management","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows XP",null," PC"]
[964263,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0]
[964274,"Edtech::Stellar","resolved","ejames","Anthropology Program","Current Employee",2009,7,"2009-07-22","2009-07-31","2009-07-31","2009-07-22",0,"2009-07-31",0,9,9]
[964281,"Help Desk::Call Center","resolved","breede","Media Laboratory","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows XP",null," PC"]
[964288,"Help Desk::Call Center","resolved","peterb","Registrar's Office","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows XP"," SP3"," PC"," Outlook"," Exchange"]
[964293,"Help Desk::Service Center","resolved","locutus","Architecture","Current Employee",2009,7,"2009-07-22","2009-07-30","2009-07-30","2009-07-22",0,"2009-07-30",8,8,8," Voice"," Mac OS X",null," Macintosh"," Hardware"]
[964299,"Help Desk::Call Center","resolved","yishihar",null,"Non Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"]
[964305,"Edtech::Stellar","resolved","jeanmf","Urban Studies & Planning","Current Employee",2009,7,"2009-07-22","2009-08-04","2009-08-04","2009-07-22",0,"2009-08-04",0,13,13]
[964313,"Help Desk::Call Center","resolved","sburke","DUE Desktop Support","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Mac OS X",null," Macintosh"," DreamWeaver",8]
[964314,"Help Desk::Call Center","resolved","monaghan","Mechanical Engineering","Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows XP",null," PC"," Network:Other"]
[964331,"Help Desk::Athena","resolved","mamat","Chemical Engineering","Current Employee",2009,7,"2009-07-22","2009-07-30","2009-07-30","2009-07-22",0,"2009-07-22",0,8,null," Voice"]
[964356,"Help Desk::Call Center","resolved","da20082","Lincoln Laboratory","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[964374,"Help Desk::Call Center","resolved","thorburn","Literature Section","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows Vista",null," PC"," Network:Home"]
[964378,"Help Desk::Service Center","resolved","guamother@gmail.com",null,null,2009,7,"2009-07-22","2009-07-27","2009-07-27","2009-07-22",0,"2009-07-27",2,5,5," E-Mail",null,null," PC"]
[964384,"Help Desk::Call Center","resolved","khandani","Sloan School of Management","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Unknown",null," Unknown"," Accounts"]
[964390,"Network::Requests","resolved","admin@math.mit.edu",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,0]
[964403,"Help Desk::Call Center","resolved","jhaggert","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-22","2009-08-04","2009-08-04","2009-07-22",0,"2009-07-22",13,13,null," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[964406,"Help Desk::Call Center","resolved","arih","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows XP",null," PC"," Email:Other"]
[964407,"Help Desk::Backup","resolved","debrawm",null,"Moira Account",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"]
[964410,"Help Desk::Business Help","resolved","pbrenton","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-22",0,"2009-07-22",0,1,null," E-Mail"]
[964421,"Edtech::Stellar","resolved","kheatley","Physics","Current Employee",2009,7,"2009-07-22","2009-08-14","2009-08-14","2009-07-22",0,"2009-08-14",0,23,23]
[964423,"Help Desk::Athena","resolved","dennis","Information Services & Technology","Current Employee",2009,7,"2009-07-22","2009-07-29","2009-07-29","2009-07-22",0,"2009-07-29",0,7,null," E-Mail"]
[964431,"Help Desk::Business Help","resolved","jmtalbot","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-22","2009-08-05","2009-08-05","2009-07-22",0,"2009-08-05",14,14,14," E-Mail"]
[964442,"Help Desk::Business Help","resolved","prios",null,"Non Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows Vista",null," PC"," SAP, SAPWeb"," on IE"]
[964473,"Help Desk::Service Center","resolved","brik","Mechanical Engineering","Current Student",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-22",0,"2009-07-23",0,1,null," Voice"," Windows Vista",null," PC"]
[964481,"Help Desk::Call Center","resolved","bwee","Materials Science and Eng","Current Student",2009,7,"2009-07-22","2009-08-04","2009-08-04","2009-07-22",0,"2009-08-04",13,13,null," E-Mail",null,null," PC"]
[964484,"Help Desk::Call Center","waiting","ffachin@it.edu",null,null,2009,7,"2009-07-22","2009-07-22",null,"2009-07-22",0,null,2,null,null," E-Mail"]
[964485,"Help Desk::Call Center","resolved","dme@MIT.EDU",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,0," Voice",null,null," Unknown"," SAP, SAPWeb"]
[964499,"Help Desk::Call Center","resolved","rtueda","Center for International Studies","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows 2000",null," PC"," Thunderbird",2]
[964500,"Help Desk::Call Center","resolved","elishag","Urban Studies and Planning","Current Student",2009,7,"2009-07-22","2009-07-29","2009-07-29","2009-07-22",0,"2009-07-29",6,7,null," Voice"," Unknown",null," Unknown"," Other"]
[964510,"Help Desk::Athena","resolved","book","Teaching & Learning Laboratory","Current Employee",2009,7,"2009-07-22","2009-08-06","2009-08-06","2009-07-22",0,"2009-08-06",14,15,null," E-Mail"]
[964517,"Help Desk::Service Center","resolved","jlessing","Chemistry","Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,0," Voice"," Windows Vista",null," PC"," Other"]
[964518,"Help Desk::Business Help","resolved","ongqunya","Health Sciences & Technology","Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,0," Voice"," Windows XP",null," PC"," Firefox"]
[964527,"Help Desk::Call Center","resolved","categal","Libraries","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"]
[964532,"Help Desk::Call Center","resolved","durham","Civil and Environmental Eng","Current Student",2009,7,"2009-07-22","2009-08-04","2009-08-04","2009-07-22",0,"2009-08-04",13,13,13," Voice"," Mac OS X",null," Macintosh"," Email:Other"]
[964575,"Help Desk::Call Center","resolved","ineke","Center for Transportation & Logistics","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows",null," PC"," VirusScan, Virex"]
[964583,"Help Desk::Call Center","resolved","cwheeler","Technology Review","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22",null,null,"2009-07-22",0,0,null," E-Mail"]
[964611,"Help Desk::Backup","resolved","maier","Mechanical Engineering","Current Employee",2009,7,"2009-07-22","2009-07-24","2009-07-24","2009-07-23",1,"2009-07-24",0,2,2," E-Mail"]
[964612,"Help Desk::Call Center","resolved","jshapiro",null,"Non Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"]
[964623,"Help Desk::Business Help","resolved","mirjana","MIT Sea Grant College Program","Current Employee",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-22",0,"2009-07-23",0,1,1," E-Mail"," Windows",null,null," SAP, SAPWeb"," Firefox (3.5?)"]
[964628,"Help Desk::Call Center","resolved","mlewy","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Other",null," Other"," Other"]
[964632,"Edtech::Stellar","open","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-22","2009-07-23",null,"2009-07-22",0,null,0]
[964633,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows"," server 2003"," PC"," VMware"]
[964643,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Mac OS",null," Macintosh"," VMware"]
[964644,"Help Desk::Call Center","resolved","skinog","Facilities Misc","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice",null,null," Macintosh"]
[964656,"Help Desk::Backup","resolved","ridgway","Information Services & Technology","Current Employee",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-23",1,"2009-07-23",0,1,1," E-Mail"]
[964658,"Help Desk::Call Center","resolved","mnashief",null,"Non Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"]
[964662,"Help Desk::Business Help","waiting","cjan","Biology","Current Student",2009,7,"2009-07-22","2009-08-10",null,"2009-07-22",0,null,21,null,null," Voice"]
[964672,"Help Desk::Call Center","resolved","marlee",null,"Non Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Certificates"," safari"]
[964681,"Help Desk::Call Center","resolved","cr2363@columbia.edu",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," Exchange"]
[964687,"Help Desk::Call Center","resolved","eh140@yahoo.com",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice",null,null," PC"]
[964699,"Help Desk::Call Center","resolved","bsavage","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Unknown",null," Unknown"," TSM"]
[964704,"Help Desk::Call Center","resolved","gonzalsx","Office of Minority Education","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows XP"," 2002 SP3"," PC"," Internet Explorer"]
[964706,"Help Desk::Call Center","resolved","gwmartin",null,"Non Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Linux",null," PC"," Firefox"]
[964721,"Help Desk::Backup","resolved","ghughes","Materials Science and Engineering","Current Employee",2009,7,"2009-07-22","2009-07-24","2009-07-24","2009-07-23",1,"2009-07-23",0,2,2," E-Mail"]
[964724,"Help Desk::Call Center","resolved","donghyun","Physics","Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail",null,null,null," Certificates"]
[964738,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"]
[964740,"Help Desk::Business Help","resolved","kmdavis","Media Laboratory","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,0," Voice"," Mac OS X",null," Macintosh"]
[964770,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"]
[964781,"Help Desk::Call Center","resolved","pkelly","Sponsored & Genl A/R & Cashier","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice",null,null,null," Lists (moira, mailman)"]
[964788,"Help Desk::Presales","resolved","nashford","School of Engineering","Current Employee",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-22",0,"2009-07-23",0,1,1," Voice"," Windows XP",null," PC"]
[964805,"Help Desk::Service Center","resolved","dimp","Prog in Media Arts Sciences","Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Walkin"," Mac OS X",null," Macintosh"," VMware"]
[964836,"Help Desk::Call Center","resolved","jinjoo",null,"Non Current Student",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Unknown",null," Unknown"," Certificates"]
[964848,"Help Desk::Call Center","resolved","tendler","Urban Studies & Planning","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows"," Windows XP"," PC"," Word",2007]
[964860,"Help Desk::Call Center","resolved","jcolon","Economics","Current Employee",2009,7,"2009-07-22","2009-07-23","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"]
[964875,"Help Desk::Call Center","resolved","frstella","Materials Science and Engineering","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," BlackBerry",null," Mobile Device"]
[964912,"Help Desk::Call Center","resolved","bskim19",null,"Non Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," E-Mail"]
[964918,"Help Desk::Tether/iPass","resolved","map-support",null,null,2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-23",1,"2009-07-23",0,1,1," E-Mail"]
[964925,"Help Desk::Call Center","resolved","katykam","Sloan School of Management","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Windows",null," PC"," Webmail"]
[964933,"Help Desk::Service Center","resolved","keyser","Chancellor's Office","Current Employee",2009,7,"2009-07-22","2009-08-04","2009-08-04","2009-07-22",0,"2009-07-31",0,13,13," Voice"," Mac OS X",null," Macintosh"]
[964934,"Help Desk::Call Center","resolved","schwenke",null,"Non Current Student",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-23",1,"2009-07-23",0,1,null," E-Mail"]
[964937,"Help Desk::Presales","resolved","hjgreene",null,"Moira Account",2009,7,"2009-07-22","2009-07-24","2009-07-24","2009-07-22",0,"2009-07-23",0,2,2," Voice"," Windows",null," PC"," Buying Advice"]
[964943,"Help Desk::Call Center","resolved","pgiunta","Chemistry","Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[964952,"Help Desk::Service Center","open","blang@MIT.EDU",null,null,2009,7,"2009-07-22","2009-07-29","2009-07-28","2009-07-22",0,"2009-07-23",0,6,6," Voice"," Windows",null," PC"," Hardware"]
[964989,"Help Desk::Call Center","resolved","ktset","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-23",1,"2009-07-23",0,1,null," E-Mail"]
[965014,"Help Desk::Call Center","resolved","jonesb@MIT.EDU",null,null,2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-23",1,"2009-07-23",0,1,null," E-Mail"]
[965022,"Help Desk::Call Center","waiting","ahorn","Sloan School of Management","Current Employee",2009,7,"2009-07-22","2009-07-24",null,"2009-07-23",1,null,0,null,null," E-Mail"]
[965062,"Help Desk::Call Center","resolved","blairk","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-22","2009-07-23","2009-07-23","2009-07-23",1,"2009-07-23",0,1,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," Fetch"]
[965110,"Network::Requests","resolved","belmonte",null,"Non Current Employee",2009,7,"2009-07-22","2009-07-22","2009-07-22","2009-07-22",0,"2009-07-22",0,0]
[965249,"Help Desk::Call Center","resolved","hnritvo","History Section","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," E-Mail"]
[965251,"Help Desk::Call Center","resolved","wallaceg","Nuclear Engineering","Current Student",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," E-Mail"]
[965254,"Help Desk::Call Center","resolved","lrao","VP Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965259,"Help Desk::Call Center","resolved","vibink","Mechanical Engineering","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965261,"Help Desk::Call Center","resolved","mkychan","Materials Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965262,"Network::Requests","resolved","geofft","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0]
[965263,"Help Desk::Call Center","resolved","iaw","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965264,"Help Desk::Call Center","resolved","lavanya","Civil and Environmental Eng","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965265,"Help Desk::Call Center","resolved","wyslouch","Physics","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965266,"Help Desk::Call Center","resolved","cmarcant","Physics","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965269,"Help Desk::Call Center","resolved","yoo@byoo.net",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965271,"Help Desk::Call Center","resolved","hschan","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965272,"Help Desk::Call Center","resolved","lavanya","Civil and Environmental Eng","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965276,"Help Desk::Call Center","resolved","sangshimgm@gmail.com",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965278,"Help Desk::Call Center","resolved","madhu","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965279,"Help Desk::Call Center","resolved","emanuel@MIT.EDU",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965280,"Help Desk::Call Center","resolved","ilke","Materials Science and Eng","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965282,"Help Desk::Call Center","resolved","dpurger",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965283,"Help Desk::Call Center","resolved","kokey@mit.edu",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," E-Mail"]
[965285,"Help Desk::Call Center","resolved","meitros@gmail.com",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965298,"Help Desk::Business Help","resolved","alz","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0," E-Mail"]
[965304,"Help Desk::Backup","waiting","maier","Mechanical Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23",null,"2009-07-23",0,null,2,null,null," Voice"]
[965313,"Help Desk::Call Center","resolved","dipaul","Materials Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Windows",null," PC"," Outlook"]
[965315,"Help Desk::Call Center","resolved","ahwill","Architecture","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965320,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0]
[965323,"Help Desk::Call Center","resolved","nadava@gmail.com",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965325,"Help Desk::Call Center","resolved","jcoen","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965326,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,"2009-07-23",0,0,null," E-Mail"]
[965327,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,"2009-07-23",0,0,null," E-Mail"]
[965328,"Help Desk::Call Center","resolved","pbentley","Sloan School of Management","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965329,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,"2009-07-23",0,0,null," E-Mail"]
[965330,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,"2009-07-23",0,0,null," E-Mail"]
[965332,"Help Desk::Call Center","resolved","ahwill","Architecture","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965333,"Help Desk::Call Center","resolved","yannas","Mechanical Engineering","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,null," E-Mail"]
[965339,"Help Desk::Call Center","resolved","abraham.mcallister@gmail.com",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,null," E-Mail"]
[965341,"Help Desk::Trends","new","doczi","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-24",null,null,null,null,0,null,null," Voice"]
[965343,"Help Desk::Call Center","resolved","cmweaver","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965345,"Help Desk::Call Center","resolved","mca","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"]
[965348,"Help Desk::Call Center","resolved","mbroman","Campus Police","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965349,"Help Desk::Call Center","resolved","elainea","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965350,"Help Desk::Call Center","resolved","ioannis","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965351,"Help Desk::Call Center","resolved","nlyons","Chemistry","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[965352,"Network::Requests","resolved","lippard","Chemistry","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,0," Voice"]
[965354,"Help Desk::Call Center","resolved","susnowit","Public Service Center","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,null," Voice"]
[965355,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965356,"Help Desk::Call Center","resolved","harolyn","Libraries","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965386,"Help Desk::Call Center","resolved","lingaraj",null,"Non Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965395,"Help Desk::Call Center","resolved","pmosley","Operations Research Center","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965401,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965404,"Help Desk::Call Center","resolved","matthewcrost@hotmail.com",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0," Voice"," Mac OS X"," 10.4.11"," Macintosh"]
[965406,"Help Desk::Call Center","resolved","jlove",null,"Moira Account",2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,"2009-07-23",0,0,null," Voice"]
[965407,"Help Desk::Call Center","resolved","sfay","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965409,"Help Desk::Call Center","resolved","kangiser","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965411,"Help Desk::Call Center","resolved","mebrezin","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965415,"Help Desk::Call Center","resolved","dlong@afit.edu",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail",null,null,null," Webmail"]
[965417,"Help Desk::Call Center","resolved","shh1",null,"Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965430,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965438,"Help Desk::Call Center","resolved","rmckersi","Sloan School of Management","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[965446,"Help Desk::Call Center","resolved","rsharifi@MIT.EDU",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"," Windows XP",null," PC"," Webmail"]
[965448,"Help Desk::Call Center","resolved","ginad","MIT Press","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"," IE8"]
[965449,"Help Desk::Call Center","resolved","kenruss","Materials Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Safari",3]
[965465,"Help Desk::Call Center","resolved","snovak",null,"Non Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"," Windows XP",null," PC"]
[965473,"Help Desk::Call Center","resolved","cshirsch@relotek.com",null,null,2009,7,"2009-07-23","2009-08-06","2009-08-06","2009-07-24",1,"2009-08-06",12,14,null," E-Mail"]
[965479,"Help Desk::Call Center","resolved","birk","Consortium on Financing Higher Education","Current Employee",2009,7,"2009-07-23","2009-07-30","2009-07-30","2009-07-23",0,"2009-07-30",7,7,null," E-Mail"]
[965491,"Help Desk::Call Center","resolved","tendler","Urban Studies & Planning","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,null," Voice"]
[965494,"Help Desk::Call Center","resolved","becla","Materials Processing Center","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice",null,null,null," Certificates"," IE"]
[965519,"Help Desk::Call Center","resolved","amlc","Architecture","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Firefox"]
[965532,"Help Desk::Call Center","resolved","penman",null,"Non Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965538,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-23","2009-08-03","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice",null,null," PC"," TSM"]
[965544,"Help Desk::Call Center","resolved","cathi","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[965545,"Help Desk::Call Center","resolved","marvmill","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice",null,null,null," Safari"]
[965547,"Help Desk::Service Center","resolved","elena","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-08-14","2009-08-05","2009-07-23",0,"2009-08-05",3,13,null," Walkin"," Windows XP",null," PC"]
[965552,"Help Desk::Call Center","resolved","jmajka","Office of the Provost","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965554,"Help Desk::Call Center","resolved","darcy","Libraries","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"," Windows XP",null,null," Thunderbird"]
[965568,"Help Desk::Call Center","resolved","nbucala","Political Science","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[965569,"Help Desk::Call Center","resolved","jgfox","Dept Administrators & Lab Directors","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"]
[965595,"Help Desk::Call Center","resolved","kjh75","Chemical Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail",null,null,null," Webmail"]
[965596,"Help Desk::Backup","resolved","mbmattes","Architecture","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0," Voice"]
[965608,"Help Desk::Call Center","resolved","ljmorin","Military Science","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",1,1,1," Voice"]
[965635,"Help Desk::Backup","resolved","mbmattes","Architecture","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965643,"Help Desk::Call Center","resolved","lavallch","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,"2009-07-23",0,0,null," E-Mail"]
[965651,"Help Desk::Call Center","resolved","iantracy","Mechanical Engineering","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965652,"Help Desk::Service Center","resolved","cupswe@gmail.com",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-23",null,null,"2009-07-23",0,0,null," E-Mail"]
[965660,"Help Desk::Service Center","resolved","dariasil","Management","Current Student",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice",null,null," PC"," Hardware"]
[965667,"Help Desk::Call Center","resolved","hanstar","Materials Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965696,"Help Desk::Call Center","resolved","annals","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"]
[965698,"Help Desk::Call Center","resolved","bethamar","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,1," Voice"]
[965701,"Help Desk::Backup","resolved","cbrooke","Mechanical Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0," E-Mail"]
[965703,"Help Desk::Backup","resolved","mbroman","Campus Police","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,1," Voice"," Windows XP",null," PC"]
[965708,"Help Desk::Call Center","resolved","pesetsk","Linguistics & Philosophy","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,null," Voice"]
[965716,"Help Desk::Call Center","resolved","smaital@tx.technion.ac.il",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail",null,null,null," Webmail"]
[965717,"Help Desk::Call Center","resolved","jesseg1","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,1," Voice"]
[965722,"Help Desk::Call Center","resolved","jmilgram","Mechanical Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965725,"Help Desk::Call Center","resolved","s_nichol","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0]
[965726,"Help Desk::Business Help","resolved","alz","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0," E-Mail"]
[965727,"Network::Requests","resolved","abradsha","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-23","2009-08-06","2009-08-06","2009-07-23",0,"2009-08-06",0,14,14," E-Mail"]
[965729,"Help Desk::Presales","resolved","fiona_mc",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0," E-Mail"]
[965738,"Help Desk::Call Center","resolved","drogers","Alumni Association","Current Employee",2009,7,"2009-07-23","2009-08-06","2009-08-06","2009-07-23",0,"2009-07-23",13,14,null," E-Mail",null,null,null," Lists (moira, mailman)"]
[965742,"Help Desk::Call Center","resolved","eliad",null,"Moira Account",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Mac OS X",null,null," AppleMail"]
[965753,"Help Desk::Call Center","resolved","fgallez","Literature","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice",null,null," Macintosh"]
[965758,"Network::Requests","resolved","boojum","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0]
[965761,"Help Desk::Service Center","resolved","edd_d","Physics","Current Student",2009,7,"2009-07-23","2009-07-27","2009-07-27","2009-07-23",0,"2009-07-27",4,4,null," Voice"," Windows XP",null," PC"," Hardware"]
[965765,"Help Desk::Call Center","resolved","georgie",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965767,"Help Desk::Call Center","resolved","vmoss","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965770,"Help Desk::Service Center","resolved","samarth@sloan.mit.edu",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,1," Voice",null,null," PC"]
[965771,"Help Desk::Call Center","resolved","ewilkoff","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965781,"Help Desk::Call Center","resolved","iwozy@rambler.ru",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,"2009-07-23",0,0,null," E-Mail"]
[965790,"Help Desk::Call Center","resolved","syllos",null,"Non Current Student",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,null," E-Mail"]
[965792,"Help Desk::Backup","waiting","ghobeity","Mechanical Engineering","Current Employee",2009,7,"2009-07-23","2009-08-03","2009-07-24","2009-07-23",0,"2009-07-24",3,1,1," Voice"," Windows XP",null," PC"," TSM"," 5.4.2.7"]
[965794,"Help Desk::Call Center","resolved","nlyons","Chemistry","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965807,"Help Desk::Service Center","resolved","flavia","MIT-Portugal Program","Current Employee",2009,7,"2009-07-23","2009-08-13","2009-08-13","2009-07-23",0,"2009-08-13",8,21,21," Voice"," Mac OS X",null," Macintosh"]
[965808,"Help Desk::Call Center","resolved","behnamz",null,"Moira Account",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Windows Vista",null," PC"," Firefox"]
[965816,"Help Desk::Call Center","resolved","zaffalon","Physics","Current Employee",2009,7,"2009-07-23","2009-08-06","2009-08-06","2009-07-23",0,"2009-07-27",12,14,14," Voice"]
[965822,"Help Desk::Call Center","resolved","mbryan","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Mac OS X",10.4," Macintosh"]
[965823,"Help Desk::Call Center","resolved","cochranc","Nuclear Engineering","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice",null,null,null," Email:Other"]
[965825,"Help Desk::Call Center","resolved","jburke635@aol.com",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965827,"Help Desk::Call Center","resolved","mwhelan","Housing","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[965834,"Help Desk::Call Center","resolved","eliad",null,"Moira Account",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965835,"Help Desk::Call Center","resolved","ccc@MIT.EDU",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965842,"Help Desk::Call Center","resolved","schen3j","Center for Matl Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"," Windows XP",null," PC",null,null," Network"]
[965850,"Network::Requests","resolved","jbowker","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-24",1,"2009-07-24",0,1]
[965852,"Help Desk::Backup","waiting","henry3",null,"Non Current Employee",2009,7,"2009-07-23","2009-07-24",null,"2009-07-24",1,null,2,null,null," E-Mail"]
[965854,"Help Desk::Backup","waiting","sabrouil",null,"Non Current Employee",2009,7,"2009-07-23","2009-07-24",null,"2009-07-24",1,null,2,null,null," E-Mail"]
[965856,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965860,"Help Desk::Call Center","resolved","dick","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965863,"Help Desk::Call Center","resolved","beatrice","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," E-Mail"]
[965864,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-23","2009-07-30","2009-07-30","2009-07-23",0,"2009-07-23",6,7,null," E-Mail"]
[965866,"Help Desk::Call Center","resolved","wdwyer","Accounts Payable","Current Employee",2009,7,"2009-07-23","2009-08-06","2009-08-06","2009-07-23",0,"2009-08-06",13,14,null," Voice"," Windows",null," PC"," Outlook",2003]
[965868,"Network::Requests","open","quentin","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-23","2009-07-23",null,"2009-07-23",0,null,0]
[965869,"Help Desk::Call Center","resolved","amomura","Legatum Center for Dev Entrepreneurship","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice",null,null,null," Webmail"]
[965882,"Help Desk::Service Center","resolved","kojic","Health Sciences & Technology","Current Student",2009,7,"2009-07-23","2009-07-24","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965891,"Help Desk::Call Center","resolved","yanik","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965898,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"," Mac OS X",10," Macintosh"]
[965908,"Help Desk::Business Help","resolved","arolfe","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-23","2009-07-31","2009-07-29","2009-07-23",0,"2009-07-23",0,6,1," Voice"]
[965913,"Help Desk::Call Center","resolved","msuresh",null,"Moira Account",2009,7,"2009-07-23","2009-08-12","2009-08-12","2009-07-23",0,"2009-07-23",15,20,null," Voice"," Mac OS X",null," Macintosh"]
[965924,"Help Desk::Call Center","resolved","nedp","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[965927,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965928,"Help Desk::Call Center","resolved","schaos","Economics","Current Employee",2009,7,"2009-07-23","2009-07-29","2009-07-24","2009-07-24",1,"2009-07-24",0,1,null," E-Mail"]
[965937,"Help Desk::Call Center","resolved","weissj","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965939,"Help Desk::Backup","resolved","alan_s","Materials Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-24",1,"2009-07-24",0,1,null," E-Mail"]
[965944,"Help Desk::Backup","resolved","alan_s","Materials Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-24",1,"2009-07-24",0,1,null," E-Mail"]
[965945,"Help Desk::Backup","resolved","alan_s","Materials Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24",null,null,"2009-07-24",0,1,null," E-Mail"]
[965954,"Help Desk::Call Center","resolved","dme@MIT.EDU",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[965959,"Help Desk::Call Center","open","kseiden","MIT Press","Current Employee",2009,7,"2009-07-23","2009-08-05",null,"2009-07-23",0,null,2,null,null," Voice"," Windows XP",null," PC"," Other"," Gaim"]
[965982,"Help Desk::Call Center","resolved","amandamt",null,"Moira Account",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"]
[965999,"Help Desk::Call Center","resolved","demis3@gmail.com",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966001,"Help Desk::Call Center","resolved","srussell","Center for International Studies","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966010,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966021,"Help Desk::Call Center","resolved","elena1",null,"Non Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966025,"Help Desk::Call Center","resolved","klibanov","Chemistry","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-24",0,1,null," Voice"]
[966029,"Help Desk::Call Center","resolved","rapa","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Linux",null," Other"," VPN"," vpnc"]
[966032,"Network::Requests","resolved","amb","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-07-27","2009-07-27","2009-07-24",1,"2009-07-24",0,4]
[966034,"Help Desk::Call Center","resolved","douzzer",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966038,"Help Desk::Call Center","resolved","florianscheuer@gmx.de",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966040,"Help Desk::Call Center","resolved","boiko","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966050,"Help Desk::Call Center","resolved","nbagheri","Department of Biological Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"," Other",null," Mobile Device"," Email:Other"]
[966055,"Help Desk::Call Center","resolved","tcgauvin","Urban Studies and Planning","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966056,"Help Desk::Presales","resolved","nashford","School of Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,0," Voice"," Windows",null," PC"," Buying Advice"]
[966068,"Help Desk::Call Center","resolved","elena1",null,"Non Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice",null,null,null," Webmail"]
[966069,"Help Desk::Call Center","resolved","pbernh@gmail.com",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966082,"Help Desk::Business Help","waiting","d_allen","Sloan School of Management","Current Employee",2009,7,"2009-07-23","2009-07-23",null,"2009-07-23",0,null,2,null,null," Voice"," Windows XP"," 2002 SP3"," PC"]
[966085,"Network::Requests","resolved","zacheiss","Information Services & Technology","Current Employee",2009,7,"2009-07-23","2009-08-03","2009-08-03","2009-07-23",0,"2009-08-03",0,11]
[966086,"Help Desk::Business Help","waiting","benjpjones@googlemail.com",null,null,2009,7,"2009-07-23","2009-07-23",null,"2009-07-23",0,null,2,null,null," E-Mail"]
[966088,"Help Desk::Athena","resolved","maguocha@mit.edu",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23",null,null,null,0,0,null," Voice"]
[966124,"Help Desk::Call Center","resolved","rlogcher","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966132,"Help Desk::Call Center","resolved","vigeland","Physics","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Windows",null," Macintosh"," Other"," bootcamp"]
[966141,"Help Desk::Call Center","resolved","sjlevine","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966146,"Help Desk::Call Center","resolved","obriene",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966157,"Help Desk::Call Center","resolved","dmp",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966160,"Help Desk::Call Center","resolved","agerman",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966172,"Help Desk::Call Center","resolved","younglee","Physics","Current Employee",2009,7,"2009-07-23","2009-07-27","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"," Windows XP",null," PC"]
[966173,"Help Desk::Call Center","resolved","irinas",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," Voice"]
[966181,"Help Desk::Call Center","resolved","alvarso","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-23",0,"2009-07-23",0,1,1," E-Mail"]
[966194,"Help Desk::Call Center","resolved","teva","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966222,"Network::Requests","resolved","help@csail.mit.edu",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-24",null,null,"2009-07-24",0,1]
[966232,"Help Desk::Call Center","resolved","rachel","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-24",1,"2009-07-24",0,1,null," E-Mail"," Windows",null," PC"]
[966233,"Help Desk::Service Center","resolved","appemc002@emc-info.com",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-24",null,null,"2009-07-24",0,1,null," E-Mail"]
[966234,"Help Desk::Call Center","resolved","cnorahs",null,"Non Current Student",2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966241,"Help Desk::Call Center","resolved","rferrari@mit.edu",null,null,2009,7,"2009-07-23","2009-07-23","2009-07-23","2009-07-23",0,"2009-07-23",0,0,null," E-Mail"]
[966253,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-23","2009-07-24",null,"2009-07-24",1,null,2,null,null," E-Mail"]
[966255,"Help Desk::Call Center","resolved","bylander","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-23","2009-07-29","2009-07-29","2009-07-24",1,"2009-07-29",0,6,null," E-Mail"]
[966258,"Help Desk::Service Center","resolved","fadot@yandex.ru",null,null,2009,7,"2009-07-23","2009-07-24","2009-07-24",null,null,"2009-07-24",0,1,null," E-Mail"]
[966262,"Help Desk::Backup","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-24",1,"2009-07-24",0,1,1," E-Mail"]
[966269,"Edtech::Stellar","resolved","eteng","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-23","2009-08-14","2009-08-14","2009-07-24",1,"2009-07-30",6,22,10]
[966282,"Help Desk::Call Center","resolved","sekhark","Department of Biological Engineering","Current Employee",2009,7,"2009-07-23","2009-07-24","2009-07-24","2009-07-24",1,"2009-07-24",0,1,null," E-Mail"]
[966317,"Help Desk::Call Center","resolved","nbc","Political Science","Current Student",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail"]
[966321,"Help Desk::Business Help","resolved","chiachieh.lee@gmail.com",null,null,2009,7,"2009-07-24","2009-07-27","2009-07-27","2009-07-24",0,"2009-07-27",0,3,3," E-Mail"]
[966422,"Help Desk::Call Center","resolved","nlyons","Chemistry","Current Employee",2009,7,"2009-07-24","2009-07-29","2009-07-29","2009-07-24",0,"2009-07-29",4,5,null," E-Mail"," Windows XP"," 2002 SP3"," PC"," Thunderbird"," 2.0.0.22"]
[966520,"Help Desk::Service Center","resolved","fexis@rambler.ru",null,null,2009,7,"2009-07-24","2009-07-24","2009-07-24",null,null,"2009-07-24",0,0,null," E-Mail"]
[966523,"Help Desk::Call Center","resolved","geddins","Human Resources","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[966524,"Help Desk::Call Center","resolved","bsmith","Mechanical Engineering","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP",null," PC"]
[966528,"Help Desk::Call Center","resolved","jmlong","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,0," Voice"," Windows",null," PC"," Firefox"," 3.0.11"]
[966562,"Help Desk::Call Center","resolved","emer","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-24","2009-08-06","2009-08-06","2009-07-24",0,"2009-08-06",12,13,null," E-Mail"," Unknown",null," Unknown"," Email:Other"]
[966567,"Help Desk::Call Center","resolved","wplummer","Mechanical Engineering","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"]
[966571,"Help Desk::Call Center","resolved","chaase","Biology","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,0," Voice"," Other"," iPhoneOS"," Mobile Device"," Network:Other"," Registration"]
[966578,"Help Desk::Call Center","resolved","harlenem","Center for International Studies","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"]
[966583,"Help Desk::Business Help","resolved","he9633","Lincoln Laboratory","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,0," Voice"]
[966586,"Help Desk::Call Center","resolved","kunzi","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail"]
[966588,"Help Desk::Call Center","resolved","hsheldon","Materials Science and Engineering","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,0," Voice"," Windows XP",null," PC"," Word",2003]
[966597,"Network::Requests","resolved","tnj","Information Services & Technology","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0]
[966619,"Help Desk::Call Center","resolved","akanojia","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP"," Professional"," PC"," Thunderbird"]
[966623,"Help Desk::Backup","resolved","akibel","Literature Section","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail"]
[966640,"Help Desk::Call Center","resolved","trangle",null,"Non Current Student",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"," Direct Deposit"]
[966648,"Help Desk::Service Center","waiting","padour","Physics","Current Employee",2009,7,"2009-07-24","2009-07-29",null,"2009-07-24",0,null,7,null,null," Voice",null,null," Macintosh"]
[966654,"Help Desk::Call Center","resolved","weifeng","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-24","2009-07-31","2009-07-31","2009-07-24",0,"2009-07-31",7,7,null," Voice",null,null," Multi-Platform"]
[966694,"Help Desk::Call Center","resolved","cjet","Urban Studies & Planning","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24",null,null,"2009-07-24",0,0,null," E-Mail"]
[966700,"Help Desk::Business Help","resolved","siggia","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-24","2009-07-29","2009-07-29","2009-07-24",0,"2009-07-29",5,5,5," E-Mail"]
[966706,"Help Desk::Call Center","resolved","cshehadi","Naval Science","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows",null," Macintosh"," VMware"]
[966708,"Help Desk::Call Center","resolved","jamie.buckley2@gmail.com",null,null,2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail",null,null,null," Certificates"]
[966741,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[966747,"Help Desk::Call Center","resolved","kpayson","Clinical Research Center","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice",null,null," PC"]
[966753,"Help Desk::Call Center","resolved","ejames","Anthropology Program","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Other",null," Other"," Other"," wikis.mit.edu"]
[966780,"Help Desk::Athena","resolved","geraldst","Civil and Environmental Eng","Current Student",2009,7,"2009-07-24","2009-08-10","2009-08-10","2009-07-24",0,"2009-08-10",16,17,null," E-Mail"]
[966789,"Help Desk::Call Center","resolved","eliad",null,"Moira Account",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Webmail"]
[966797,"Help Desk::Call Center","resolved","karenj","Admissions Office","Current Employee",2009,7,"2009-07-24","2009-07-31","2009-07-31","2009-07-24",0,"2009-07-31",6,7,null," E-Mail"," Mac OS X",null," Macintosh"," TechTime"]
[966807,"Help Desk::Call Center","waiting","angelita","Materials Science and Engineering","Current Employee",2009,7,"2009-07-24","2009-07-24",null,"2009-07-24",0,null,2,null,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[966810,"Help Desk::Call Center","resolved","lgoldish","Office of the Provost","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[966814,"Help Desk::Call Center","resolved","johansen","Chemistry","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[966819,"Help Desk::Call Center","resolved","cheryl","Center for Real Estate","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail"]
[966825,"Help Desk::Call Center","resolved","icashen","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-24","2009-07-31","2009-07-31","2009-07-24",0,"2009-07-31",6,7,null," Voice"," Windows",null," PC"," Printing"," HP 5550 dn (Nw17)"]
[966831,"Help Desk::Call Center","resolved","bro","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"]
[966835,"Help Desk::Call Center","resolved","amandamt",null,"Moira Account",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice",null,null," Athena"]
[966836,"Network::Requests","open","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-24","2009-07-27","2009-07-24","2009-07-24",0,"2009-07-24",0,0,0," Voice"]
[966842,"Help Desk::Call Center","resolved","erosalia",null,"Non Current Student",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail"]
[966855,"Edtech::Stellar","resolved","leann","Teaching & Learning Laboratory","Current Employee",2009,7,"2009-07-24","2009-07-28","2009-07-28","2009-07-24",0,"2009-07-28",0,4,4,null,null,null,null," Stellar"]
[966884,"Help Desk::Call Center","resolved","witt",null,"Non Current Student",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[966885,"Help Desk::Athena","resolved","bonners","Educational Innovation and Technology","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail"]
[966886,"Help Desk::Call Center","open","nanch","Information Services & Technology","Current Employee",2009,7,"2009-07-24","2009-08-10",null,"2009-07-24",0,null,0,null,null," Voice"," Windows XP",null," PC"," Outlook"]
[966887,"Help Desk::UNIX/Linux","resolved","mi20903","Lincoln Laboratory","Current Employee",2009,7,"2009-07-24","2009-07-28","2009-07-28","2009-07-28",4,"2009-07-28",0,4,null," E-Mail"," Linux",null," Workstation"," Operating System"]
[966890,"Help Desk::Call Center","resolved","babu",null,"Moira Account",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," E-Mail"," Windows",null," PC"]
[966897,"Help Desk::Call Center","resolved","ftilley",null,"Non Current Employee",2009,7,"2009-07-24","2009-07-28","2009-07-28","2009-07-24",0,"2009-07-27",2,4,null," Voice"]
[966925,"Help Desk::Call Center","resolved","oye","Political Science","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice",null,null,null," Eudora"]
[966954,"Help Desk::Call Center","resolved","boiko","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows",null," PC"," Webmail"," Firefox"]
[966962,"Help Desk::Call Center","resolved","none",null,null,2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice",null,null," Mobile Device"," Certificates"]
[966978,"Help Desk::Call Center","resolved","ebarrett","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[966981,"Help Desk::Call Center","waiting","bevin","Department of Biological Engineering","Current Employee",2009,7,"2009-07-24","2009-08-07","2009-07-27","2009-07-24",0,"2009-07-24",10,3,null," Voice"," Windows XP",null," PC"," Webmail"]
[966989,"Help Desk::Call Center","resolved","rachel","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-24","2009-07-31","2009-07-31","2009-07-24",0,"2009-07-31",6,7,null," Voice"," Unknown",null," Other"," Spam Screening"]
[967001,"Help Desk::Call Center","resolved","sparksa","Aerospace Studies","Current Employee",2009,7,"2009-07-24","2009-07-27","2009-07-27","2009-07-24",0,"2009-07-24",0,3,null," Voice"]
[967006,"Help Desk::Call Center","resolved","fredluo",null,"Non Current Student",2009,7,"2009-07-24","2009-07-31","2009-07-29","2009-07-24",0,"2009-07-24",0,5,null," Voice"," Windows Vista",null," PC"," Webmail"]
[967008,"Help Desk::Call Center","resolved","dbono","Materials Science and Engineering","Current Employee",2009,7,"2009-07-24","2009-07-27","2009-07-27","2009-07-24",0,"2009-07-24",0,3,null," Voice"," Windows XP",null," PC"," Hardware"]
[967015,"Help Desk::Call Center","resolved","ferna@med.mit.edu",null,null,2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"]
[967017,"Help Desk::Call Center","resolved","emilnes","Engineering Systems Division","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP",null," PC"," Thunderbird"]
[967020,"Help Desk::Call Center","resolved","hardsog","Chemical Engineering","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP",null," PC"," VPN"]
[967025,"Help Desk::Call Center","resolved","lauerman",null,"Non Current Employee",2009,7,"2009-07-24","2009-08-06","2009-08-06","2009-07-24",0,"2009-08-06",12,13,null," E-Mail"," Windows",null," PC"," Certificates"]
[967031,"Help Desk::Business Help","resolved","mamato@mit.edu",null,null,2009,7,"2009-07-24","2009-08-04","2009-08-04","2009-07-24",0,"2009-08-04",10,11,11," E-Mail"]
[967032,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Unknown",null," Unknown"," Other"]
[967061,"Help Desk::Service Center","resolved","geraldst","Civil and Environmental Eng","Current Student",2009,7,"2009-07-24","2009-08-14","2009-08-14","2009-07-24",0,"2009-08-14",19,21,null," Voice"," Windows XP",null," PC"," Hardware"]
[967073,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-24","2009-07-27","2009-07-27",null,null,"2009-07-27",0,3,3]
[967086,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-24","2009-07-27","2009-07-27",null,null,"2009-07-27",0,3,3]
[967088,"Help Desk::Call Center","resolved","jmreilly","Environment, Health & Safety Office","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," BlackBerry",null," Mobile Device"]
[967098,"Help Desk::Athena","resolved","grfilcht",null,"Non Current Student",2009,7,"2009-07-24","2009-08-07","2009-08-07","2009-07-24",0,"2009-08-07",8,14,14," Voice"]
[967112,"Help Desk::Call Center","resolved","trobins","Office of the President","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP",null," PC"," Printing"]
[967113,"Help Desk::Call Center","resolved","nadya",null,"Non Current Student",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows XP",null," PC"," Secure FX"]
[967115,"Help Desk::Service Center","resolved","mirnas@mit.edu",null,null,2009,7,"2009-07-24","2009-07-29","2009-07-28","2009-07-24",0,"2009-07-28",0,4,4," Voice"," Windows Vista"," home edition"," PC"]
[967118,"Help Desk::Backup","waiting","ddujmic","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-24","2009-08-10",null,"2009-07-28",4,null,7,null,null," E-Mail",null,null," Unknown"," TSM"]
[967121,"Help Desk::Call Center","resolved","gjeong","Center for Global Change Science","Current Employee",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Mac OS X",10.4," Macintosh"," Firefox"]
[967138,"Help Desk::Backup","waiting","mreagan","MIT Card Office","Current Employee",2009,7,"2009-07-24","2009-07-29",null,"2009-07-29",5,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[967147,"Help Desk::Call Center","resolved","yuko@media.mit.edu",null,null,2009,7,"2009-07-24","2009-08-04","2009-08-04","2009-07-24",0,"2009-07-24",0,11,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Firefox"]
[967148,"Help Desk::Call Center","resolved","bbrown","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-24","2009-07-29","2009-07-29","2009-07-24",0,"2009-07-24",0,5,null," E-Mail"]
[967152,"Help Desk::Call Center","resolved","nduquec","Mechanical Engineering","Current Student",2009,7,"2009-07-24","2009-07-24","2009-07-24","2009-07-24",0,"2009-07-24",0,0,null," Voice"," Windows",null," PC"]
[967160,"Help Desk::Call Center","resolved","galileo","Nuclear Engineering","Current Student",2009,7,"2009-07-24","2009-07-27","2009-07-27","2009-07-27",3,"2009-07-27",0,3,null," E-Mail"," Windows"," 64bit"," PC"," VPN"]
[967184,"Help Desk::Call Center","resolved","jyh","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-24","2009-08-12","2009-08-12","2009-07-27",3,"2009-08-12",16,19,null," E-Mail"]
[967190,"Help Desk::Call Center","resolved","marcospiccini1@gmail.com",null,null,2009,7,"2009-07-24","2009-07-27","2009-07-27","2009-07-27",3,"2009-07-27",0,3,null," E-Mail"," Windows Vista",null," PC"," Word",2007]
[967213,"Help Desk::Call Center","resolved","cdunlop@umflint.edu",null,null,2009,7,"2009-07-24","2009-07-30","2009-07-30","2009-07-27",3,"2009-07-29",0,6,null," E-Mail"]
[967223,"Help Desk::Business Help","resolved","jryoung",null,"Non Current Student",2009,7,"2009-07-24","2009-07-31","2009-07-31","2009-07-27",3,"2009-07-31",3,7,4," E-Mail"]
[967226,"Help Desk::Athena","resolved","mc_serra","Mechanical Engineering","Current Student",2009,7,"2009-07-24","2009-08-05","2009-08-05","2009-07-27",3,"2009-08-05",8,12,9," E-Mail"]
[967245,"Help Desk::Call Center","resolved","hskup",null,"Non Current Student",2009,7,"2009-07-25","2009-07-28","2009-07-28","2009-07-27",2,"2009-07-27",0,3,null," E-Mail"]
[967397,"Help Desk::Call Center","resolved","cahursh@comcast.net",null,null,2009,7,"2009-07-25","2009-07-27","2009-07-27","2009-07-27",2,"2009-07-27",0,2,null," E-Mail"]
[967494,"Help Desk::Call Center","resolved","molly.b.miranda@gmail.com",null,null,2009,7,"2009-07-26","2009-07-27","2009-07-27",null,null,"2009-07-27",0,1,0]
[967537,"Help Desk::Call Center","resolved","harr","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-26","2009-08-03","2009-08-03","2009-07-27",1,"2009-08-03",7,8,null," E-Mail"]
[967549,"Help Desk::Call Center","resolved","chlepore","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-26","2009-07-27","2009-07-27","2009-07-27",1,"2009-07-27",0,1,null," E-Mail"]
[967580,"Help Desk::Call Center","resolved","samhb",null,"Non Current Student",2009,7,"2009-07-26","2009-08-03","2009-08-03","2009-07-27",1,"2009-08-03",6,8,null," E-Mail"]
[967618,"Help Desk::Call Center","resolved","teknick",null,"Non Current Student",2009,7,"2009-07-26","2009-07-27","2009-07-27","2009-07-27",1,"2009-07-27",0,1,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[967623,"Help Desk::Call Center","resolved","ccc@MIT.EDU",null,null,2009,7,"2009-07-26","2009-07-28","2009-07-28","2009-07-27",1,"2009-07-28",0,2,null," E-Mail"]
[967635,"Help Desk::Call Center","resolved","aa20365@MIT.EDU",null,null,2009,7,"2009-07-26","2009-07-27","2009-07-27","2009-07-27",1,"2009-07-27",0,1,null," E-Mail"]
[967657,"Help Desk::Call Center","resolved","srock",null,"Non Current Student",2009,7,"2009-07-26","2009-07-27","2009-07-27","2009-07-27",1,"2009-07-27",0,1,null," E-Mail"]
[967713,"Help Desk::Call Center","resolved","aschoar","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-08-06","2009-07-28","2009-07-27",0,"2009-07-27",0,1,null," E-Mail",null,null,null," Email:Other"]
[967778,"Help Desk::Call Center","resolved","danish",null,"Non Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"]
[967829,"Help Desk::Call Center","resolved","fraenkel@MIT.EDU",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"]
[967830,"Help Desk::Call Center","resolved","yeyao","Biology","Current Student",2009,7,"2009-07-27","2009-08-04","2009-08-04","2009-07-27",0,"2009-08-04",7,8,null," E-Mail"," Windows",null," PC"," VPN"]
[967831,"Help Desk::Call Center","waiting","markartz","Civil and Environmental Eng","Current Student",2009,7,"2009-07-27","2009-08-11",null,"2009-07-27",0,null,3,null,null," E-Mail"," Mac OS X",null," Macintosh"," Fetch"]
[967838,"Help Desk::Call Center","resolved","agoessli","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-27","2009-08-12","2009-08-12","2009-07-28",1,"2009-08-12",14,16,null," E-Mail"," Mac OS X",null," Macintosh"," VirusScan, Virex"]
[967892,"Help Desk::Call Center","resolved","jswaugh","Chemistry","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"]
[967951,"Help Desk::Call Center","resolved","tdagi","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[967960,"Help Desk::Business Help","resolved","abeerc","Institute for Soldier Nanotechnologies","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,0," Voice"]
[967965,"Help Desk::Call Center","resolved","ramih","Lab for Information & Decision Systems","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"]
[967978,"Help Desk::Service Center","resolved","nashford","School of Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,0," Voice"," Windows XP",null," PC"," Outlook",2003]
[968023,"Help Desk::Call Center","resolved","amorellimit@gmail.com",null,null,2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-27",0,"2009-07-28",0,1,null," E-Mail"]
[968025,"Help Desk::Service Center","resolved","jdevito","DUE Desktop Support","Current Employee",2009,7,"2009-07-27","2009-08-11","2009-08-11","2009-07-28",1,"2009-08-11",6,15,null," E-Mail",null,null," Macintosh"]
[968045,"Help Desk::Call Center","resolved","oajayi",null,"Moira Account",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Firefox"]
[968052,"Help Desk::Call Center","resolved","ccladd","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[968058,"Help Desk::Call Center","resolved","jward","Information Services & Technology","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968061,"Help Desk::Call Center","resolved","puib","Medical","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[968073,"Help Desk::Call Center","resolved","melliff","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-27","2009-08-12","2009-08-12","2009-07-27",0,"2009-08-12",16,16,null," E-Mail"," Mac OS X",null," Macintosh"]
[968080,"Help Desk::Service Center","resolved","kempc","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-27",0,"2009-07-29",0,2,2," Voice"," Mac OS X",10.4," Macintosh"]
[968086,"Help Desk::Call Center","resolved","latasundaram@yahoo.com",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968087,"Network::Requests","resolved","boojum","Information Services & Technology","Current Employee",2009,7,"2009-07-27","2009-08-04","2009-08-04","2009-08-04",8,"2009-08-04",0,8]
[968102,"Help Desk::Call Center","resolved","desimone","Dept Administrators & Lab Directors","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows Vista",null," PC"," Outlook",2007]
[968107,"Help Desk::Call Center","resolved","alan_s","Materials Science and Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[968124,"Help Desk::Business Help","resolved","myoung","Media Laboratory","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-27",0,"2009-07-29",1,2,2," E-Mail"]
[968153,"Help Desk::Business Help","resolved","cmbourg","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,0," Voice"," Windows XP",null," PC"," Internet Explorer"]
[968159,"Help Desk::Call Center","resolved","mbcutler","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[968163,"Help Desk::Trends","new","fbaars","Information Services & Technology","Current Employee",2009,7,"2009-07-27","2009-07-28",null,null,null,null,0,null,null," Voice"]
[968173,"Help Desk::Service Center","resolved","N/A",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27",null,null,"2009-07-27",0,0,null," Voice"]
[968174,"Help Desk::Call Center","resolved","siggia","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968176,"Help Desk::Call Center","resolved","dcohen","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[968186,"Help Desk::Call Center","resolved","lwoodbur","Economics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968198,"Help Desk::Call Center","resolved","kwonhk","Chemistry","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"]
[968204,"Help Desk::Call Center","resolved","jeremyy","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-28",1,"2009-07-28",0,1,null," E-Mail"]
[968208,"Help Desk::Call Center","resolved","ja19248@mit.edu",null,null,2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-27",0,"2009-07-28",0,1,null," Voice"]
[968216,"Help Desk::Call Center","resolved","connelly",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27",null,null,"2009-07-27",0,0,null," E-Mail"]
[968222,"Help Desk::Service Center","resolved","djenicek","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows Vista",null," PC"]
[968225,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-29",null,"2009-07-29",2,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968227,"Help Desk::Call Center","resolved","swinig","Information Services & Technology","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Printing:KLPR,LPR"]
[968246,"Help Desk::Call Center","resolved","mailuo",null,"Non Current Student",2009,7,"2009-07-27","2009-08-06","2009-08-06","2009-07-27",0,"2009-08-06",10,10,null," Walkin"," Mac OS X",10.5," Macintosh"]
[968247,"Help Desk::Call Center","resolved","ghavidel","School of Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice",null,null,null," Network:Outage"]
[968253,"Help Desk::Call Center","resolved","afdoland",null,"Moira Account",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968258,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-27",0,"2009-07-30",3,3,null," Voice",null,null," PC"]
[968266,"Help Desk::Call Center","resolved","jsabio","MIT Energy Initiative","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Adobe Acrobat"," Adobe Designer"]
[968270,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-27",0,"2009-07-30",3,3,null," Voice",null,null," PC"]
[968278,"Help Desk::Call Center","resolved","mpwalsh",null,"Non Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Buying Advice"]
[968279,"Help Desk::Call Center","resolved","eslau","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-27",0,"2009-07-27",0,1,null," Voice"," Windows XP",null,null," Outlook",2003]
[968282,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-08-03","2009-08-03","2009-07-27",0,"2009-08-03",6,7,null," Voice",null,null," PC"]
[968287,"Help Desk::Call Center","resolved","boiko","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," VirusScan, Virex"]
[968291,"Help Desk::Call Center","resolved","gaoude","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice",null,null,null," Acad (Matlab,LaTex,etc)"]
[968294,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-29",null,"2009-07-29",2,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968297,"Help Desk::Call Center","resolved","jwebst","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-27",0,"2009-07-29",0,3,null," Voice"," Mac OS X",null," Macintosh"," Network:Wireless"]
[968300,"Network::Requests","new","hansdiet","Information Services & Technology","Current Employee",2009,7,"2009-07-27","2009-08-12",null,"2009-07-27",0,null,0]
[968312,"Help Desk::Athena","resolved","rogerke","Economics","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968318,"Help Desk::Athena","resolved","gaoude","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-27","2009-08-12","2009-08-12","2009-07-27",0,"2009-08-12",2,16,16]
[968320,"Help Desk::Service Center","resolved","leonidus","Mathematics","Current Student",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-27",0,"2009-07-28",0,2,2," Voice"," Windows XP",null," PC"," Hardware"]
[968331,"Help Desk::Call Center","waiting","avrublev","Physics","Current Student",2009,7,"2009-07-27","2009-08-06",null,"2009-07-27",0,null,11,null,null," Voice",null,null,null," Webmail"]
[968340,"Help Desk::Call Center","resolved","selbywc",null,"Non Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[968343,"Help Desk::Call Center","resolved","ahnmj",null,"Current Student",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-27",0,"2009-07-30",0,3,null," E-Mail"]
[968374,"Help Desk::Backup","resolved","mariam","School of Engineering","Current Employee",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-27",0,"2009-07-28",0,1,1," Voice"," Unknown",null," Unknown"," TSM"]
[968380,"Help Desk::Call Center","resolved","ditr@MIT.EDU",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice",null,null," PC"]
[968385,"Help Desk::Call Center","resolved","carlbogle@unknown.com",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968386,"Help Desk::Call Center","resolved","binlu","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-28",1,"2009-07-28",0,1,null," E-Mail"]
[968406,"Help Desk::Call Center","resolved","jalper","Mechanical Engineering","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968422,"Help Desk::Call Center","resolved","jtillu",null,"Non Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Exchange"]
[968430,"Help Desk::Call Center","resolved","iwasa","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968448,"Help Desk::Call Center","resolved","myoung","Media Laboratory","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"]
[968464,"Help Desk::Call Center","waiting","cebeci","Materials Science and Engineering","Current Employee",2009,7,"2009-07-27","2009-07-30",null,"2009-07-28",1,null,4,null,null," E-Mail"]
[968480,"Help Desk::Call Center","resolved","mas","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," Webmail"]
[968482,"Help Desk::Business Help","resolved","kafka","Industrial Performance Center","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,0," E-Mail"]
[968486,"Help Desk::Call Center","resolved","rodi","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Linux"," Ubuntu"," PC"," Firefox"]
[968487,"Help Desk::Service Center","resolved","srusso",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-27",0,"2009-07-29",0,2,2," Voice"," Mac OS X",10.4," Macintosh"," Hardware"]
[968495,"Help Desk::Call Center","resolved","hrose","Office of Development Services","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-28","2009-07-27",0,"2009-07-28",0,1,null," E-Mail"]
[968504,"Help Desk::Call Center","resolved","cathi","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-27",0,"2009-07-27",0,3,3]
[968506,"Network::Requests","resolved","ccasso","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0]
[968508,"Help Desk::Call Center","resolved","elp","Office of the Provost","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"]
[968513,"Help Desk::Call Center","resolved","eliad",null,"Moira Account",2009,7,"2009-07-27","2009-08-04","2009-08-04","2009-07-29",2,"2009-08-04",6,8,null," E-Mail"," Mac OS X",null," Macintosh"," Webmail"]
[968514,"Help Desk::Call Center","resolved","ginad","MIT Press","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968515,"Help Desk::Service Center","resolved","dgreaves","Office of Insurance","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-27",0,"2009-07-29",1,3,null," Voice",null,null," PC"]
[968527,"Help Desk::Call Center","resolved","tnewton","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[968539,"Help Desk::Call Center","resolved","philts","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[968548,"Help Desk::Call Center","resolved","dimitrib","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-27","2009-08-12","2009-08-12","2009-07-27",0,"2009-08-12",15,16,null," E-Mail"]
[968557,"Help Desk::Call Center","resolved","crcox","Chemistry","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968560,"Help Desk::Service Center","resolved","khkim","Prog in Media Arts Sciences","Current Student",2009,7,"2009-07-27","2009-08-07","2009-08-07","2009-07-27",0,"2009-08-04",6,11,11," Voice"," Mac OS X",null," Macintosh"]
[968571,"Help Desk::Call Center","resolved","rileyh","Human Resources","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-30",3,"2009-07-30",0,3,null," E-Mail"]
[968579,"Help Desk::Service Center","resolved","maynew","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-27","2009-08-10","2009-08-10","2009-07-27",0,"2009-07-27",0,14,0," E-Mail"," Mac OS X",null," Macintosh"," Safari"]
[968583,"Help Desk::Athena","resolved","bfellman","Mechanical Engineering","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"]
[968586,"Help Desk::Call Center","resolved","markep","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," TechTime"]
[968592,"Help Desk::Call Center","resolved","pbwalsh","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968593,"Help Desk::Call Center","resolved","eharris","Music and Theater Arts Section","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",10.4," Macintosh"," Other"]
[968597,"Help Desk::Customercare","new","cpbrolev","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[968601,"Help Desk::Call Center","resolved","sbromber",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP"," Professional 2002 SP3"," PC"," Firefox"," and Google Chrome"]
[968603,"Help Desk::Customercare","new","cjet2mit.edu@MIT.EDU",null,null,2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[968612,"Help Desk::Call Center","resolved","sphal@broad.mit.edu",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," TSM",5.5]
[968642,"Help Desk::Call Center","resolved","gallant","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-27","2009-08-03","2009-08-03","2009-07-27",0,"2009-08-03",6,7,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[968646,"Help Desk::Call Center","resolved","smcarpen",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," Macintosh"]
[968647,"Help Desk::Backup","resolved","glt","Media Laboratory","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-29",2,"2009-07-29",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[968651,"Help Desk::Business Help","resolved","aoelker","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,0," Voice"]
[968652,"Help Desk::Business Help","resolved","jchoward@MIT.EDU",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,0," E-Mail"]
[968668,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968669,"Help Desk::Call Center","resolved","jonesb","Lab for Information & Decision Systems","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968679,"Help Desk::Backup","resolved","esdeb","Office of the President","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-29",2,"2009-07-29",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[968681,"Help Desk::Call Center","resolved","jbamb",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[968682,"Help Desk::Call Center","resolved","bhl",null,"Non Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968686,"Help Desk::Customercare","new","cgresham","Information Services & Technology","Current Employee",2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[968716,"Help Desk::Call Center","resolved","martian","Environment, Health & Safety Office","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice",null,null,null," Network:Other"]
[968718,"Help Desk::Call Center","resolved","gutowski","Mechanical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Certificates"]
[968739,"Help Desk::Call Center","resolved","barrasso",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[968742,"Help Desk::Call Center","resolved","jdiaz","Music and Theater Arts","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968748,"Help Desk::Call Center","resolved","dicarlo","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-27",0,"2009-07-29",0,2,null," Voice"]
[968749,"Help Desk::Call Center","resolved","krissy@indigodigital.com",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"]
[968759,"Help Desk::Service Center","resolved","kpete","Center for Real Estate Develop","Current Student",2009,7,"2009-07-27","2009-07-31","2009-07-31","2009-07-27",0,"2009-07-31",2,4,null," Voice"," Windows XP",null," PC"," Hardware"]
[968760,"Help Desk::Call Center","resolved","doadams","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," E-Mail"," Unknown",null," Unknown"]
[968762,"Help Desk::Call Center","resolved","mas","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Excel",2004]
[968768,"Help Desk::Call Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice",null,null,null," Internet Explorer",8]
[968785,"Help Desk::Call Center","resolved","cmeehan","Office of the Vice President for Finance","Current Employee",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-27",0,"2009-07-28",0,1,null," Voice"," Windows XP"," SP3"," PC"," Internet Explorer",7]
[968791,"Network::Requests","new","sgoldman","Biology","Current Employee",2009,7,"2009-07-27","2009-07-28",null,null,null,null,0,null,null," E-Mail"]
[968792,"Help Desk::Call Center","resolved","tripish",null,"Non Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows Vista"," 64-bit"," PC"," VPN"]
[968795,"Help Desk::Business Help","waiting","zge","Division of Comparative Medicine","Current Employee",2009,7,"2009-07-27","2009-07-27",null,"2009-07-27",0,null,2,null,null," E-Mail"]
[968796,"Help Desk::Service Center","resolved","clay","Human Resources","Current Employee",2009,7,"2009-07-27","2009-08-07","2009-08-07","2009-07-27",0,"2009-08-07",7,11,null," Voice",null,null," PC"]
[968797,"Network::Requests","resolved","ccasso","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-08-10","2009-08-10","2009-07-28",1,"2009-08-07",0,14,10]
[968798,"Help Desk::Service Center","resolved","brandyb","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-27","2009-08-04","2009-08-04","2009-07-29",2,"2009-08-04",2,8,8," E-Mail",null,null," Macintosh"]
[968804,"Help Desk::Call Center","resolved","goodingm","DAPER Intercollegiate Sports","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-28","2009-07-27",0,"2009-07-28",0,1,null," Voice",null,null,null," Webmail"]
[968805,"Help Desk::Call Center","resolved","pfavreau","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[968807,"Help Desk::Call Center","resolved","lkampf",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"]
[968810,"Help Desk::Call Center","resolved","bjornson","Biology","Current Student",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-27",0,"2009-07-28",0,1,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[968816,"Help Desk::Call Center","waiting","eunseon","Materials Science and Eng","Current Student",2009,7,"2009-07-27","2009-08-06",null,"2009-07-27",0,null,11,null,null," Voice"]
[968818,"Help Desk::Business Help","resolved","tiffanyg","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-08-10","2009-08-10","2009-07-27",0,"2009-08-10",13,14,14," E-Mail"]
[968822,"Help Desk::Call Center","resolved","lensman","Center for Transportation & Logistics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," Hardware"]
[968826,"Help Desk::Service Center","resolved","anrp","Mechanical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-27",0,"2009-07-29",0,2,null," Voice",null,null," PC"]
[968830,"Help Desk::Business Help","resolved","ruadh","Information Services & Technology","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27",null,null,"2009-07-27",0,0,0," Voice"]
[968831,"Help Desk::Service Center","resolved","jlkay","Urban Studies & Planning","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,0," Voice"," Windows XP",null," PC"]
[968836,"Help Desk::Athena","resolved","dsk","Urban Studies & Planning","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-27",0,"2009-07-27",0,2,2," E-Mail"]
[968839,"Help Desk::Service Center","resolved","martinag",null,"Non Current Employee",2009,7,"2009-07-27","2009-08-11","2009-08-11","2009-07-27",0,"2009-08-11",0,15,15," Voice",null,null," PC"]
[968840,"Help Desk::Call Center","resolved","fangfei","Physics","Current Student",2009,7,"2009-07-27","2009-08-05","2009-08-05","2009-07-28",1,"2009-08-05",7,9,null," E-Mail"]
[968841,"Help Desk::Call Center","resolved","rjfisher","Chemical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows Vista",null," PC"," Internet Explorer",7]
[968848,"Help Desk::Call Center","resolved","bpolat","Chemical Engineering","Current Student",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-27",0,"2009-07-27",0,3,null," Voice"]
[968849,"Help Desk::Call Center","resolved","chenmin","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"]
[968851,"Help Desk::Call Center","resolved","sbjones",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"]
[968854,"Help Desk::Call Center","resolved","mpwalsh",null,"Non Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Unknown",null," Unknown"," SAP, SAPWeb"]
[968855,"Help Desk::Call Center","open","esavage","Center for Technology, Policy & Ind Dev","Current Employee",2009,7,"2009-07-27","2009-08-14",null,"2009-07-28",1,null,1,null,null," E-Mail"," Mac OS X",null," Macintosh"]
[968863,"Help Desk::Call Center","resolved","blairk","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," TSM"," 12.2.0"]
[968864,"Edtech::Stellar","resolved","mura","Educational Innovation and Technology","Current Employee",2009,7,"2009-07-27","2009-08-04","2009-08-04","2009-07-28",1,"2009-08-04",0,8]
[968871,"Help Desk::Call Center","resolved","eleonore@mit.edu",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," Email:Other"]
[968873,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-29",null,"2009-07-29",2,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968876,"Help Desk::Call Center","resolved","glwilson","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-27","2009-08-14","2009-08-07","2009-07-27",0,"2009-07-27",0,11,null," Voice"," Windows Vista",null," PC"," Certificates"," IE"]
[968880,"Help Desk::Call Center","resolved","sluka","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," TSM"]
[968882,"Help Desk::Call Center","resolved","itayler",null,"Non Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"]
[968885,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-29",null,"2009-07-29",2,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968886,"Help Desk::Customercare","resolved","rgohil","Libraries","Current Employee",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-28",1,"2009-07-28",0,1,null," E-Mail"]
[968888,"Help Desk::Customercare","new","rgohil","Libraries","Current Employee",2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[968889,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-29",null,"2009-07-29",2,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968891,"Help Desk::Customercare","new","arolfe","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[968892,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-29",null,"2009-07-29",2,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968895,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-07-29",null,"2009-07-29",2,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968896,"Help Desk::Customercare","new","mchann","Human Resources","Current Employee",2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[968899,"Help Desk::Customercare","new","suckale","Earth, Atmos & Planetary Sci","Current Student",2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[968903,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-27","2009-08-03",null,"2009-07-29",2,null,5,null,null," E-Mail"," Windows",null," PC"," TSM"]
[968909,"Help Desk::Call Center","resolved","amritak","Chemical Engineering","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Unknown",null," Unknown"," Other"," chemdraw"]
[968911,"Edtech::Stellar","resolved","sdl","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-28",1,"2009-07-28",0,1,0]
[968912,"Help Desk::Call Center","resolved","mas","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Mac OS X",null," Macintosh"," Excel"]
[968916,"Help Desk::Call Center","resolved","djl56@alum.mit.edu",null,null,2009,7,"2009-07-27","2009-07-27","2009-07-27","2009-07-27",0,"2009-07-27",0,0,null," Voice"," Windows",98," PC"," Outlook Express"]
[968917,"Help Desk::Backup","resolved","emliu","Ofc of the Dean for Graduate Education","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-30",3,"2009-07-30",0,3,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[968923,"Help Desk::Backup","resolved","emliu","Ofc of the Dean for Graduate Education","Current Employee",2009,7,"2009-07-27","2009-07-30","2009-07-30","2009-07-30",3,"2009-07-30",0,3,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[968925,"Help Desk::Call Center","resolved","xiejz","Mechanical Engineering","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-28","2009-07-28",1,"2009-07-28",0,1,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[968945,"Help Desk::Call Center","resolved","era","Earth, Atmos & Planetary Sci","Current Student",2009,7,"2009-07-27","2009-07-27","2009-07-27",null,null,"2009-07-27",0,0,null," E-Mail"]
[968967,"Help Desk::Athena","resolved","kresch","Management","Current Student",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-28",1,"2009-07-28",0,1,1," E-Mail"]
[968979,"Help Desk::Call Center","resolved","desimone","Dept Administrators & Lab Directors","Current Employee",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-28",1,"2009-07-29",0,2,null," E-Mail"]
[969017,"Help Desk::Call Center","resolved","gim.hom@sloan.mit.edu",null,null,2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-28",1,"2009-07-28",0,1,null," E-Mail"]
[969029,"Help Desk::Customercare","new","cjseto","MIT Energy Initiative","Current Employee",2009,7,"2009-07-27","2009-07-27",null,null,null,null,0,null,null," E-Mail"]
[969033,"Help Desk::Call Center","resolved","gsisto","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-27","2009-07-28","2009-07-28","2009-07-28",1,"2009-07-28",0,1,null," E-Mail"]
[969053,"Help Desk::HDweb","resolved","shibs","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-27","2009-07-29","2009-07-29","2009-07-28",1,"2009-07-28",0,2,1," E-Mail"]
[969076,"Help Desk::Call Center","resolved","barbic@MIT.EDU",null,null,2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969109,"Help Desk::Service Center","resolved","noreply@ptc.com",null,null,2009,7,"2009-07-28","2009-07-29","2009-07-28",null,null,"2009-07-28",0,0,null," E-Mail"]
[969165,"Help Desk::Call Center","resolved","bpolat","Chemical Engineering","Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,0]
[969174,"Help Desk::Call Center","resolved","jsteven","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"," Unknown",null," Unknown"," Outlook"," Exchange"]
[969184,"Help Desk::Business Help","resolved","jchute","Property Office","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969193,"Help Desk::Presales","resolved","dfriedri@lesley.edu",null,null,2009,7,"2009-07-28","2009-07-31","2009-07-31","2009-07-28",0,"2009-07-28",0,3,3," E-Mail"]
[969194,"Help Desk::Call Center","resolved","jaowens","Office of Sponsored Programs","Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows",null," PC"," Outlook"," Exchange"]
[969195,"Help Desk::Call Center","resolved","eppling","Laboratory for Nuclear Science","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Unknown",null," Unknown"," Kerberos (Leash)"]
[969196,"Help Desk::Call Center","resolved","gretch51","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969199,"Help Desk::Call Center","resolved","boehmk","Mechanical Engineering","Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[969206,"Help Desk::Backup","resolved","birk","Consortium on Financing Higher Education","Current Employee",2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-30",2,"2009-07-30",0,2,null," E-Mail"," Windows",null," PC"," TSM"]
[969214,"Help Desk::UNIX/Linux","open","bbueno","Architecture","Current Student",2009,7,"2009-07-28","2009-07-31",null,"2009-07-28",0,null,2,null,null," E-Mail"," Linux",null," PC"," Operating System"]
[969220,"Help Desk::Call Center","resolved","jscanlon","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969268,"Help Desk::Call Center","resolved","jeff2012","Mathematics","Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28",null,null,"2009-07-28",0,0,null," Voice"]
[969277,"Help Desk::Call Center","resolved","lmeinke","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,0," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[969300,"Help Desk::Athena","resolved","unknown",null,null,2009,7,"2009-07-28","2009-07-28","2009-07-28",null,null,"2009-07-28",0,0,null," Voice"]
[969308,"Help Desk::Call Center","resolved","jcandido","Center for Technology, Policy & Ind Dev","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"," Windows",null," PC"," Certificates"]
[969310,"Help Desk::Call Center","resolved","sxw2","Economics","Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,0," Voice"," Windows XP",null," PC"," Operating System"," Suspicious of Virus"]
[969311,"Help Desk::Call Center","resolved","karwowsk","Gordon Engineering Leadership Program","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"]
[969321,"Help Desk::Call Center","resolved","lry","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28",null,null,"2009-07-28",0,0,null," Voice"]
[969337,"Help Desk::Service Center","resolved","serre","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-28",0,"2009-07-30",1,2,null," Walkin"," Windows XP",null," PC"]
[969339,"Help Desk::Call Center","resolved","ajavan","Physics","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,0," Voice"," Windows XP",null," PC"," Word",2003]
[969353,"Help Desk::Call Center","resolved","rharfo",null,"Non Current Employee",2009,7,"2009-07-28","2009-08-12","2009-08-12","2009-07-28",0,"2009-08-12",14,15,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[969367,"Help Desk::Call Center","resolved","pless","Physics","Current Employee",2009,7,"2009-07-28","2009-08-05","2009-08-05","2009-07-28",0,"2009-08-05",4,8,null," Voice"," Mac OS X",5," Macintosh"," Printing"]
[969379,"Help Desk::Call Center","resolved","michel.ellis@me.com",null,null,2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969391,"Help Desk::Service Center","resolved","ichapman","History Section","Current Employee",2009,7,"2009-07-28","2009-08-11","2009-08-11","2009-07-28",0,"2009-08-11",1,14,null," Voice"," Windows XP",null," PC"," Hardware"]
[969407,"Help Desk::Call Center","resolved","ichapman","History Section","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"]
[969414,"Help Desk::Service Center","waiting","chonde","Health Sciences & Technology","Current Student",2009,7,"2009-07-28","2009-08-07","2009-07-31","2009-07-28",0,"2009-07-31",6,3,null," Voice",null,null," PC"]
[969470,"Help Desk::Call Center","resolved","jekerwin","Mechanical Engineering","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"," Windows XP",null," PC"]
[969472,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-28","2009-07-31","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"]
[969488,"Help Desk::Business Help","resolved","joshf","Institute for Soldier Nanotechnologies","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,0," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"]
[969491,"Help Desk::Athena","resolved","lewisjb","Mechanical Engineering","Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-29",0,1,1," Voice"]
[969496,"Help Desk::Call Center","resolved","dermot","Clinical Research Center","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"," Firefox"," 3.0.0.12"]
[969499,"Help Desk::Call Center","resolved","beshimov",null,"Non Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[969514,"Help Desk::Service Center","resolved","jdobbs@mit.edu",null,null,2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Walkin"," Windows Vista",null," PC"," Webmail"]
[969517,"Help Desk::Business Help","resolved","jcwest","Koch Inst - Integrative Cancer Research","Current Employee",2009,7,"2009-07-28","2009-08-07","2009-08-07","2009-07-28",0,"2009-08-07",9,10,10," E-Mail"]
[969533,"Help Desk::Call Center","resolved","melmaz","Management","Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[969534,"Help Desk::Call Center","resolved","pgf","List Visual Arts Center","Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-28",0,1,1," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail",3.6]
[969539,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"]
[969540,"Network::Requests","new","nthaler","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-29",null,"2009-07-29",1,null,0]
[969557,"Help Desk::Call Center","resolved","penabea","Earth, Atmos & Planetary Sci","Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"," Windows",null," PC"," Other"," x-win32"]
[969566,"Help Desk::Call Center","resolved","kaysen","Center for International Studies","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," firefox"]
[969570,"Help Desk::Service Center","resolved","lhtorres","Public Service Center","Current Employee",2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-28",0,"2009-07-30",0,2,null," Voice",null,null," Macintosh"]
[969573,"Help Desk::Call Center","resolved","cduhart","Mechanical Engineering","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969578,"Help Desk::Service Center","resolved","cpotak","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-28",0,"2009-07-30",0,2,null," Walkin"," Windows XP",null," PC"," Operating System"]
[969585,"Help Desk::Call Center","resolved","brehm","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"]
[969595,"Help Desk::Call Center","resolved","ftilley",null,"Non Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-29",0,1,1," Voice"," Linux",null," PC"," Webmail"]
[969602,"Help Desk::Call Center","resolved","rjw",null,"Moira Account",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969606,"Help Desk::Call Center","resolved","cparis","School of Humanities, Arts, & Social Sci","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[969609,"Help Desk::Customercare","new","cgresham","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-28",null,null,null,null,0,null,null," E-Mail"]
[969613,"Network::Requests","resolved","jmorzins@MIT.EDU",null,null,2009,7,"2009-07-28","2009-08-05","2009-08-05","2009-08-05",8,"2009-08-05",0,8]
[969619,"Help Desk::Call Center","resolved","watkins23@hotmail.com",null,null,2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows Vista",null," PC"," Firefox"]
[969627,"Help Desk::Call Center","resolved","beshimov",null,"Non Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[969634,"Help Desk::Call Center","resolved","williamb","History Section","Current Employee",2009,7,"2009-07-28","2009-08-12","2009-08-12","2009-07-28",0,"2009-08-12",14,15,null," Voice"," Windows XP",null," PC"," FileMaker Pro"]
[969641,"Network::Requests","resolved","jwebst","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-29",0,1,1," Voice"]
[969644,"Help Desk::Customercare","new","johansen","Chemistry","Current Employee",2009,7,"2009-07-28","2009-07-28",null,null,null,null,0,null,null," E-Mail"]
[969655,"Edtech::Stellar","resolved","imper","Chemistry","Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-29",0,1,1]
[969671,"Help Desk::Service Center","resolved","gwalton","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-29",0,1,null," Voice",null,null," PC"]
[969679,"Help Desk::Call Center","waiting","emazique","Sloan School of Management","Current Employee",2009,7,"2009-07-28","2009-07-30",null,"2009-07-28",0,null,2,null,null," E-Mail"]
[969688,"Help Desk::Call Center","resolved","pmarrone","Chemical Engineering","Current Employee",2009,7,"2009-07-28","2009-08-03","2009-08-03","2009-07-28",0,"2009-08-03",6,6,null," Voice"," Windows XP",null," PC"," Internet Explorer",6]
[969719,"Help Desk::HDweb","resolved","helia","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-28",0,1,0," Voice"]
[969722,"Help Desk::Service Center","resolved","quli","Civil and Environmental Eng","Current Student",2009,7,"2009-07-28","2009-07-31","2009-07-31","2009-07-28",0,"2009-07-31",1,3,3," Voice"," Linux"," RedHat"," PC"]
[969725,"Help Desk::Call Center","resolved","jgulbicki@ll.mit.edu",null,null,2009,7,"2009-07-28","2009-07-29","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"]
[969733,"Help Desk::Presales","resolved","tonyi","MIT Press","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,0," Voice"," Mac OS X",null,null," Buying Advice"]
[969749,"Help Desk::Call Center","resolved","jamartin","Credit Union","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[969761,"Help Desk::Call Center","resolved","ecarl","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969775,"Help Desk::Call Center","resolved","xieyl","Materials Science and Engineering","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice",null,null,null," SAP, SAPWeb"]
[969784,"Help Desk::Call Center","resolved","jorgefo@MIT.EDU",null,null,2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-28",0,1,null," E-Mail"," Windows",null," PC"," Outlook",2003]
[969798,"Network::Requests","new","boojum","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-29",null,null,null,null,0]
[969799,"Help Desk::Business Help","resolved","bronwenh","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," E-Mail"]
[969801,"Help Desk::Call Center","resolved","abeerc","Institute for Soldier Nanotechnologies","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[969807,"Help Desk::Call Center","resolved","hulsoor@MIT.EDU",null,null,2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[969811,"Help Desk::Call Center","resolved","acalogge","Edgerton Center","Current Employee",2009,7,"2009-07-28","2009-08-12","2009-08-12","2009-07-28",0,"2009-08-12",14,15,null," Voice"," Windows XP",null," PC"," Internet Explorer"," 7?"]
[969814,"Network::Requests","new","boojum","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-28",null,null,null,null,0]
[969824,"Help Desk::Service Center","resolved","akozlov","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-31","2009-07-31","2009-07-28",0,"2009-07-31",2,3,null," Voice",null,null," PC"]
[969828,"Help Desk::Call Center","resolved","mariam","School of Engineering","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[969837,"Help Desk::Call Center","resolved","gim","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28",null,null,"2009-07-28",0,0,null," E-Mail"]
[969840,"Help Desk::Call Center","resolved","melanie@MIT.EDU",null,null,2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-29",1,"2009-07-29",0,1,null," E-Mail"]
[969842,"Help Desk::Call Center","resolved","mwada","Lab for Electromagnetic Electronic Sys","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[969843,"Help Desk::Call Center","resolved","mcpaton","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[969846,"Help Desk::Call Center","resolved","NDabu@Schopfer.com",null,null,2009,7,"2009-07-28","2009-08-04","2009-08-04","2009-07-28",0,"2009-08-04",6,7,null," E-Mail",null,null,null," Certificates"]
[969847,"Network::Requests","resolved","pjhyang","System Design & Management Prg","Current Student",2009,7,"2009-07-28","2009-08-03","2009-08-03","2009-08-03",6,"2009-08-03",0,6,5]
[969849,"Help Desk::Call Center","resolved","parmstr",null,"Non Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"]
[969857,"Help Desk::Call Center","resolved","oconaill","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-28","2009-08-04","2009-08-04","2009-07-28",0,"2009-08-04",6,7,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[969859,"Help Desk::Call Center","resolved","abcowan",null,"Moira Account",2009,7,"2009-07-28","2009-07-29","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Windows XP",null," PC"," Webmail"]
[969860,"Help Desk::Call Center","resolved","afran","Student Activities","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Mac OS X",10.5," Macintosh"]
[969880,"Help Desk::Athena","resolved","yarden@csail.mit.edu",null,null,2009,7,"2009-07-28","2009-08-05","2009-08-05","2009-07-28",0,"2009-08-05",7,8,8," E-Mail"]
[969889,"Help Desk::Service Center","resolved","riverad@sloan.mit.edu",null,null,2009,7,"2009-07-28","2009-08-04","2009-08-04","2009-07-28",0,"2009-08-04",6,7,7," Voice",null,null," PC"]
[969898,"Help Desk::Service Center","resolved","vivekr","Materials Science and Eng","Current Student",2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-28",0,"2009-07-30",1,2,null," Voice",null,null," PC"]
[969900,"Edtech::Stellar","open","vonbosau","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-28","2009-07-29",null,"2009-07-28",0,null,0]
[969910,"Help Desk::Call Center","resolved","bkatzman",null,"Non Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"," Unknown",null," Unknown"," Certificates"]
[969913,"Edtech::Stellar","resolved","tosca@MIT.EDU",null,null,2009,7,"2009-07-28","2009-07-28","2009-07-28",null,null,"2009-07-28",0,0,0]
[969923,"Help Desk::Business Help","resolved","ajames","Ofc of the Dean for Graduate Education","Current Employee",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,0," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[969944,"Help Desk::Call Center","resolved","iwarde",null,"Non Current Employee",2009,7,"2009-07-28","2009-08-04","2009-08-04","2009-07-28",0,"2009-08-04",6,7,null," E-Mail"]
[969987,"Help Desk::Call Center","resolved","ecreedon",null,"Non Current Student",2009,7,"2009-07-28","2009-07-28","2009-07-28","2009-07-28",0,"2009-07-28",0,0,null," Voice"]
[970011,"Help Desk::Call Center","resolved","hosseini","Mechanical Engineering","Current Student",2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-29",1,"2009-07-30",0,2,null," E-Mail"]
[970038,"Help Desk::Presales","resolved","kspielb",null,"Non Current Student",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-28",0,"2009-07-29",0,1,1," Voice",null,null," PC"]
[970049,"Help Desk::Call Center","open","kafka","Industrial Performance Center","Current Employee",2009,7,"2009-07-28","2009-08-10",null,"2009-07-28",0,null,0,null,null," Voice"," Mac OS",null," Macintosh"," Other"," ical"]
[970066,"Help Desk::Call Center","resolved","Jonathan.J.Dreher@boeing.com",null,null,2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-29",1,"2009-07-30",0,2,null," E-Mail",null,null,null," Webmail"]
[970084,"Help Desk::Service Center","new","cgresham","Information Services & Technology","Current Employee",2009,7,"2009-07-28","2009-07-28",null,null,null,null,0,null,null," E-Mail",null,null," Macintosh"]
[970112,"Help Desk::Call Center","resolved","gbeach","Materials Science and Engineering","Current Employee",2009,7,"2009-07-28","2009-08-06","2009-08-06","2009-07-29",1,"2009-08-06",7,9,null," E-Mail"," Windows XP",null," PC"," Outlook Express"]
[970131,"Help Desk::Athena","resolved","goretkin",null,"Non Current Student",2009,7,"2009-07-28","2009-08-05","2009-08-05","2009-07-29",1,"2009-08-05",7,8,8," E-Mail"]
[970133,"Help Desk::Call Center","resolved","mserna",null,"Non Current Student",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-29",1,"2009-07-29",0,1,null," E-Mail"]
[970162,"Help Desk::Athena","resolved","scheuer","Economics","Current Student",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-29",1,"2009-07-29",0,1,null," E-Mail"]
[970178,"Help Desk::Call Center","resolved","doughty","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-28","2009-08-04","2009-08-04","2009-07-29",1,"2009-07-29",6,7,null," E-Mail"]
[970184,"Help Desk::Call Center","resolved","hskup",null,"Non Current Student",2009,7,"2009-07-28","2009-07-29","2009-07-29","2009-07-29",1,"2009-07-29",0,1,null," E-Mail",null,null,null," VMware"]
[970191,"Help Desk::Call Center","resolved","chenl","Physics","Current Student",2009,7,"2009-07-28","2009-07-30","2009-07-30","2009-07-29",1,"2009-07-30",0,2,null," E-Mail"," Windows",null," PC"," Outlook",2003]
[970205,"Help Desk::Call Center","resolved","doone","Architecture","Current Student",2009,7,"2009-07-28","2009-08-04","2009-08-04","2009-07-30",2,"2009-08-04",4,7,null," E-Mail"]
[970223,"Network::Requests","new","woodl","Mechanical Engineering","Current Student",2009,7,"2009-07-28","2009-08-10",null,"2009-07-28",0,null,0,null,null," Voice"]
[970238,"Help Desk::Call Center","resolved","hayman","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-29","2009-07-31","2009-07-31","2009-07-30",1,"2009-07-31",0,2,null," E-Mail"]
[970276,"Help Desk::Call Center","waiting","jbendavi","Physics","Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",2,0,null," E-Mail"]
[970376,"Help Desk::Athena","resolved","avytin","Civil and Environmental Eng","Current Student",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-29",0,"2009-07-30",1,1,null," E-Mail"]
[970385,"Help Desk::Call Center","resolved","azhrei",null,"Non Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," E-Mail"," Windows Vista",null," PC"," Operating System"," Activation"]
[970400,"Help Desk::Call Center","resolved","scosgrov",null,"Non Current Student",2009,7,"2009-07-29","2009-08-06","2009-08-06","2009-07-29",0,"2009-08-06",7,8,null," Voice"," Windows Vista",null," PC"," Certificates"]
[970402,"Help Desk::Call Center","waiting","pstg","Sloan School of Management","Current Employee",2009,7,"2009-07-29","2009-08-12",null,"2009-07-29",0,null,10,null,null," Voice"," Unknown",null," Unknown"," Unknown"]
[970455,"Help Desk::Call Center","resolved","nedzel@MIT.EDU",null,null,2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-29",0,"2009-07-30",0,1,null," E-Mail"]
[970470,"Help Desk::Call Center","resolved","guisbond","Biology","Current Employee",2009,7,"2009-07-29","2009-08-12","2009-08-12","2009-07-29",0,"2009-08-12",10,14,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," SAP, SAPWeb"]
[970477,"Network::Requests","resolved","prokosch","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,7,"2009-07-29","2009-08-07","2009-08-07","2009-08-03",5,"2009-08-07",0,9]
[970498,"Help Desk::Call Center","resolved","jpicker","Literature Section","Current Employee",2009,7,"2009-07-29","2009-08-04","2009-08-04","2009-07-29",0,"2009-08-04",6,6,null," E-Mail"]
[970503,"Help Desk::Service Center","resolved","dhsoder","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-29","2009-08-04","2009-08-04","2009-07-29",0,"2009-07-29",0,6,null," Voice",null,null," Macintosh"]
[970506,"Help Desk::Service Center","resolved","sungyon","Mechanical Engineering","Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," Walkin"," Mac OS X"," 10.5.6"," Macintosh"]
[970536,"Help Desk::Call Center","resolved","thomas","Lab for Electromagnetic Electronic Sys","Current Employee",2009,7,"2009-07-29","2009-08-04","2009-08-04","2009-07-29",0,"2009-08-04",6,6,null," Voice",null,null,null," Network:Bad Drop"]
[970558,"Help Desk::Call Center","resolved","crawley","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS X",null," Macintosh"," Webmail"]
[970563,"Help Desk::Call Center","resolved","mlewy","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"]
[970572,"Help Desk::Call Center","resolved","rdavine","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows Vista",null," PC"," Software Distribution"," Office 2007"]
[970583,"Help Desk::Call Center","resolved","sfay","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS X",null," Macintosh"," Network:Wireless"]
[970615,"Network::Requests","resolved","libin@yandex.ru",null,null,2009,7,"2009-07-29","2009-07-29","2009-07-29",null,null,"2009-07-29",0,0]
[970630,"Help Desk::Service Center","waiting","mikhailm",null,"Moira Account",2009,7,"2009-07-29","2009-08-14",null,"2009-07-29",0,null,16,null,null," Voice"," Windows XP",null," PC"," Hardware"]
[970632,"Help Desk::Business Help","resolved","santucci","Office of Faculty Support","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," E-Mail"]
[970638,"Help Desk::Call Center","resolved","rdavine","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-29","2009-08-04","2009-08-04","2009-07-29",0,"2009-08-04",5,6,null," Voice"," Windows XP",null," PC"," Word"]
[970647,"Help Desk::Call Center","resolved","fizz","Information Services & Technology","Current Employee",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-30",1,"2009-07-29",0,1,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"," IMAP Exchange"]
[970658,"Help Desk::Backup","waiting","ahorn","Sloan School of Management","Current Employee",2009,7,"2009-07-29","2009-08-03",null,"2009-07-30",1,null,2,null,null," E-Mail",null,null," Unknown"," TSM"]
[970659,"Help Desk::Service Center","resolved","gkettler","Biology","Current Student",2009,7,"2009-07-29","2009-08-06","2009-08-06","2009-07-29",0,"2009-08-06",2,8,8," E-Mail",null,null," PC"]
[970675,"Help Desk::Call Center","resolved","ketanbd","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-29","2009-07-31","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"]
[970678,"Help Desk::Call Center","resolved","peloquin","Information Services & Technology","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29",null,null,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"," Software Distribution"]
[970679,"Help Desk::Call Center","resolved","mikelai",null,"Non Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"," Firefox"]
[970680,"Help Desk::Call Center","resolved","murcott","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"," Excel",2003]
[970698,"Help Desk::Call Center","waiting","eotero","Office of Minority Education","Current Employee",2009,7,"2009-07-29","2009-08-06",null,"2009-07-29",0,null,10,null,null," Voice"]
[970716,"Help Desk::Business Help","resolved","lzapalac",null,"Non Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," Voice"]
[970728,"Help Desk::Call Center","resolved","lauries","Center for International Studies","Current Employee",2009,7,"2009-07-29","2009-08-12","2009-08-12","2009-07-29",0,"2009-08-12",13,14,14," Voice"," Windows XP",null," PC"," Spam Screening"]
[970760,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-29","2009-08-11","2009-08-11","2009-07-29",0,"2009-08-05",11,13,null," Voice",null,null," PC"]
[970767,"Help Desk::Service Center","waiting","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-29","2009-08-12",null,"2009-07-31",2,null,8,null,null," E-Mail",null,null," PC"]
[970770,"Help Desk::Call Center","resolved","kmelvin","Mechanical Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows",null," PC"," Adobe Acrobat",7]
[970798,"Help Desk::Call Center","resolved","maboudou","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," Voice",null,null," Unknown"," Network:Other"]
[970800,"Help Desk::Call Center","resolved","ter","Libraries","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows",null," PC"," VirusScan, Virex"]
[970803,"Help Desk::Service Center","resolved","lensman","Center for Transportation & Logistics","Current Employee",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-29",0,"2009-07-30",1,1,null," Voice",null,null," PC"]
[970804,"Help Desk::Call Center","resolved","jhubert",null,"Non Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice",null,null,null," Other"]
[970811,"Help Desk::Customercare","new","bir","Health Sciences & Technology","Current Student",2009,7,"2009-07-29","2009-07-29",null,null,null,null,0,null,null," E-Mail"]
[970831,"Help Desk::Call Center","resolved","luto","Physics","Current Student",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-30",1,"2009-07-30",0,1,null," E-Mail"]
[970832,"Help Desk::Call Center","resolved","ecain",null,"Non Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," Voice"," Windows Vista",null," PC"," TSM"]
[970838,"Help Desk::Call Center","resolved","kusbart",null,"Non Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows Vista",null," PC"," Internet Explorer"]
[970842,"Help Desk::Call Center","resolved","victang","Mechanical Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"," Network:Wireless"]
[970843,"Help Desk::Call Center","resolved","groisser","Architecture","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"]
[970858,"Help Desk::Backup","resolved","shahs","Civil and Environmental Eng","Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," Voice"," Windows XP",null," PC"," TSM"]
[970862,"Help Desk::Business Help","waiting","jpap","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-29","2009-08-03",null,"2009-07-29",0,null,5,null,null," Voice"," Mac OS X"," 10.4.11",null," SAP, SAPWeb"," Firefox 3.0.12"]
[970865,"Help Desk::Call Center","resolved","llevine","Center for International Studies","Current Employee",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-30",1,"2009-07-30",0,1,null," E-Mail"]
[970876,"Help Desk::Call Center","resolved","jessicaj","School of Engineering-UPOP","Current Employee",2009,7,"2009-07-29","2009-07-31","2009-07-31","2009-07-29",0,"2009-07-31",0,2,null," Voice"," Mac OS X",null," Macintosh"," Printing"]
[970883,"Help Desk::Call Center","resolved","dlb","Lab for Manufacturing & Productivity","Current Employee",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-29",0,"2009-07-29",0,1,null," Voice"]
[970888,"Help Desk::Athena","waiting","jdbratt","Physics","Current Student",2009,7,"2009-07-29","2009-08-13",null,"2009-07-29",0,null,11,null,null," E-Mail"]
[970891,"Help Desk::Call Center","resolved","peloquin","Information Services & Technology","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29",null,null,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[970898,"Help Desk::Call Center","resolved","siggia","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"]
[970907,"Help Desk::Call Center","waiting","hrose","Office of Development Services","Current Employee",2009,7,"2009-07-29","2009-08-07",null,"2009-07-30",1,null,9,null,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[970910,"Help Desk::Backup","resolved","tfitz","Architecture","Current Employee",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-30",1,"2009-07-30",0,1,null," E-Mail",null,null," Multi-Platform"," TSM"]
[970925,"Help Desk::Call Center","resolved","elizwood","History Section","Current Employee",2009,7,"2009-07-29","2009-08-06","2009-08-06","2009-07-29",0,"2009-07-30",0,8,null," E-Mail"]
[970926,"Help Desk::Call Center","resolved","gelhar","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice",null,null,null," Certificates"]
[970933,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-29","2009-08-11","2009-08-11","2009-07-29",0,"2009-08-05",12,13,null," Voice",null,null," PC"]
[970938,"Help Desk::Call Center","open","eliad",null,"Moira Account",2009,7,"2009-07-29","2009-08-14",null,"2009-07-29",0,null,0,null,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Email:Other"]
[970945,"Help Desk::Service Center","resolved","sweeneym","Mechanical Engineering","Current Student",2009,7,"2009-07-29","2009-08-06","2009-08-06","2009-07-29",0,"2009-08-06",6,8,null," Voice",null,null," PC"]
[970950,"Help Desk::Call Center","resolved","hansdiet","Information Services & Technology","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"]
[970951,"Help Desk::Service Center","resolved","cenglish","Religious Life","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," Voice"," Mac OS X"," 10.5.7"," Macintosh"," DHCP"]
[970959,"Help Desk::Call Center","waiting","austein","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-29","2009-08-01",null,"2009-08-01",3,null,2,null,null," E-Mail"]
[970965,"Help Desk::Service Center","waiting","ksolomon","Chemical Engineering","Current Student",2009,7,"2009-07-29","2009-08-07",null,"2009-07-29",0,null,10,null,null," Voice",null,null," PC"]
[970971,"Help Desk::Call Center","resolved","egt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS",null," Macintosh"," Excel"]
[970974,"Help Desk::Call Center","resolved","sahak","Materials Science and Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Linux",null," PC"," DHCP"]
[970982,"Help Desk::Call Center","resolved","pbrenton","Nuclear Science and Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," PocketPC",null," Mobile Device"," Certificates"]
[970986,"Help Desk::Call Center","resolved","valchin","Sloan School of Management","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Unknown",null," Unknown"," Spam Screening"]
[970996,"Help Desk::Call Center","resolved","skydiver","Copy Technology Centers","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"]
[971010,"Help Desk::Call Center","resolved","dlshapir","Sloan School of Management","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows Vista",null," PC"]
[971017,"Help Desk::Service Center","resolved","jensen","Corporate Relations/Indust Liaison Prog","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice",null,null," Macintosh"]
[971022,"Help Desk::Call Center","resolved","chaneym","Military Science","Current Employee",2009,7,"2009-07-29","2009-08-07","2009-08-07","2009-07-30",1,"2009-08-07",7,9,null," E-Mail"]
[971023,"Help Desk::Service Center","resolved","jensen","Corporate Relations/Indust Liaison Prog","Current Employee",2009,7,"2009-07-29","2009-08-05","2009-08-05","2009-07-29",0,"2009-08-05",5,7,null," Voice",null,null," Macintosh"]
[971029,"Help Desk::Call Center","resolved","unknown",null,null,2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[971039,"Help Desk::Backup","resolved","hamiller","Sloan School of Management","Current Employee",2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-30",1,"2009-07-30",0,1,null," E-Mail"," Windows",null," PC"," TSM"]
[971041,"Help Desk::Call Center","resolved","sgoldman","Biology","Current Employee",2009,7,"2009-07-29","2009-08-06","2009-08-06","2009-07-29",0,"2009-08-06",7,8,null," Voice"," Windows XP",null," PC"," Outlook Express"]
[971043,"Help Desk::Call Center","resolved","bfrieden","Urban Studies & Planning","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Network:Outage"]
[971047,"Help Desk::Call Center","resolved","rlateva","Office of Major Agreements","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"]
[971051,"Help Desk::Call Center","resolved","nlyons","Chemistry","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP"," 2002 SP3"," PC"," Thunderbird"]
[971063,"Help Desk::Call Center","resolved","rafael.farzan.kashani@gmail.com",null,null,2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice",null,null,null," Athena"]
[971091,"Help Desk::Call Center","resolved","sherah","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," AppleMail"]
[971092,"Help Desk::Call Center","resolved","dinac","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS X",null," Macintosh"," Buying Advice"]
[971110,"Help Desk::Business Help","resolved","h_cheng","Chemical Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," E-Mail"," Windows",null," PC"," Internet Explorer",8]
[971131,"Help Desk::Call Center","resolved","millerj","MIT Press","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"]
[971142,"Help Desk::Call Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,0," Voice",null,null,null," Spam Screening"," Spam Quarantine"]
[971145,"Help Desk::Call Center","resolved","mcelheny","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29",null,null,"2009-07-29",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Safari"]
[971150,"Help Desk::Call Center","resolved","kbiemann","Chemistry","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[971154,"Help Desk::Call Center","resolved","ssluo","Biology","Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," E-Mail"]
[971156,"Help Desk::Athena","resolved","pw10","Center for Real Estate Develop","Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29",null,null,null,0,0,null," Voice"]
[971160,"Help Desk::Call Center","resolved","kbiemann","Chemistry","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Windows XP",null,null," Certificates"]
[971172,"Help Desk::Call Center","resolved","aseemo","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Unknown",null," Unknown"," Webmail"]
[971174,"Help Desk::Presales","resolved","jean@damaconsulting.com",null,null,2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-29",0,"2009-07-30",0,1,1," Voice",null,null," PC"]
[971188,"Help Desk::Service Center","resolved","pshannon","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-29","2009-08-10","2009-08-10","2009-07-29",0,"2009-08-10",1,12,12," Voice"," Windows XP",null," PC"]
[971190,"Help Desk::Call Center","resolved","pmakaram","Materials Processing Center","Current Employee",2009,7,"2009-07-29","2009-07-31","2009-07-31","2009-07-29",0,"2009-07-29",0,2,null," Voice"," Athena",null," Athena"," Acad (Matlab,LaTex,etc)"]
[971192,"Network::Requests","resolved","mgomes@exchange.mit.edu",null,null,2009,7,"2009-07-29","2009-07-30","2009-07-30","2009-07-30",1,"2009-07-30",0,1]
[971207,"Help Desk::Call Center","resolved","mas","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-29","2009-07-29","2009-07-29","2009-07-29",0,"2009-07-29",0,0,null," Voice"," Mac OS X",null,null," Firefox"]
[971231,"Help Desk::Call Center","waiting","knoblich","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-29","2009-08-07",null,"2009-07-29",0,null,9,null,null," Voice"," Linux",null," PC"," Network:Other"]
[971245,"Help Desk::Call Center","resolved","jameson","Aeronautics and Astronautics","Current Student",2009,7,"2009-07-29","2009-08-03","2009-08-03","2009-07-30",1,"2009-08-03",0,5,null," E-Mail"]
[971260,"Network::Requests","open","othomas","Information Services & Technology","Current Employee",2009,7,"2009-07-29","2009-08-14","2009-07-30","2009-07-30",1,"2009-07-30",0,1]
[971285,"Help Desk::Athena","resolved","mcguyton","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-29","2009-08-07","2009-08-07","2009-07-30",1,"2009-08-07",7,9,8," E-Mail"]
[971323,"Help Desk::Call Center","waiting","azhrei",null,"Non Current Student",2009,7,"2009-07-30","2009-08-13",null,"2009-07-30",0,null,7,null,null," E-Mail"," Windows",null," PC"," VPN"]
[971336,"Help Desk::Call Center","waiting","wyslouch","Physics","Current Employee",2009,7,"2009-07-30","2009-08-06",null,"2009-07-31",1,null,8,null,null," E-Mail"]
[971340,"Help Desk::Call Center","resolved","elsalhm","Mechanical Engineering","Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"]
[971345,"Help Desk::Call Center","resolved","ilin@MIT.EDU",null,null,2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"]
[971351,"Help Desk::Call Center","waiting","nahn","Physics","Current Employee",2009,7,"2009-07-30","2009-08-06",null,"2009-07-30",0,null,9,null,null," E-Mail"]
[971367,"Help Desk::Call Center","resolved","kaima",null,"Non Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971429,"Help Desk::HDweb","resolved","kmfarino","Mechanical Engineering","Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",1,1,1," E-Mail"]
[971431,"Help Desk::Call Center","resolved","sahak","Materials Science and Engineering","Current Employee",2009,7,"2009-07-30","2009-08-04","2009-08-04","2009-07-30",0,"2009-08-04",0,5,5," E-Mail"]
[971432,"Help Desk::Athena","resolved","lwaller","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-30","2009-08-07","2009-08-07","2009-07-30",0,"2009-08-07",7,8,8," E-Mail"]
[971433,"Help Desk::Call Center","resolved","pbentley","Sloan School of Management","Current Employee",2009,7,"2009-07-30","2009-08-02","2009-08-02","2009-07-30",0,"2009-08-02",3,3,null," E-Mail"]
[971476,"Help Desk::Trends","new","fbaars","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-07-30",null,null,null,null,0,null,null," Voice"]
[971488,"Help Desk::Business Help","resolved","kirtb@mit.edu",null,null,2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,0," Voice"," Windows XP",null," PC"," Internet Explorer",8]
[971489,"Help Desk::Call Center","resolved","mariohof","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-30","2009-08-06","2009-08-06","2009-07-30",0,"2009-08-06",0,7,null," Voice"," Windows",null," PC"," Network:IP Conflict"]
[971492,"Help Desk::Call Center","resolved","vanben","Biology","Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Voice"," Unknown",null," Unknown"," Webmail"]
[971497,"Help Desk::Call Center","resolved","markel@media.mit.edu",null,null,2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971504,"Help Desk::Call Center","resolved","guth","Physics","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971507,"Help Desk::Call Center","resolved","mccookpv","Design Laboratory","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971519,"Help Desk::Service Center","resolved","cnsantos","Chemical Engineering","Current Student",2009,7,"2009-07-30","2009-08-05","2009-08-05","2009-07-30",0,"2009-08-05",6,6,6," Voice"," Windows",null," PC"]
[971531,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[971536,"Help Desk::Service Center","resolved","yweiss@csail.mit.edu",null,null,2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Walkin"," Windows XP",null," PC"]
[971551,"Help Desk::Call Center","waiting","tendler","Urban Studies & Planning","Current Employee",2009,7,"2009-07-30","2009-08-02",null,"2009-07-31",1,null,2,null,null," E-Mail"," Windows XP",null," PC"," Spam Screening"]
[971557,"Help Desk::Call Center","resolved","lkoller","School of Engineering","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971566,"Help Desk::Call Center","resolved","enderton","MIT Energy Initiative","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Unknown",null," Unknown"," Unknown"," wikis"]
[971577,"Edtech::Stellar","open","addison","Engineering Systems Division","Current Student",2009,7,"2009-07-30","2009-08-13",null,"2009-07-30",0,null,0]
[971609,"Help Desk::Call Center","waiting","vvoynov","Chemical Engineering","Current Employee",2009,7,"2009-07-30","2009-08-06",null,"2009-07-30",0,null,9,null,null," Voice"]
[971624,"Help Desk::Call Center","resolved","cfickett","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[971625,"Help Desk::Call Center","resolved","kfischer","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Unknown",null," Unknown"," iPass"]
[971633,"Network::Requests","resolved","rlanigan","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0]
[971639,"Help Desk::Call Center","resolved","Trig@med.mit.edu",null,null,2009,7,"2009-07-30","2009-08-06","2009-08-06","2009-07-30",0,"2009-07-30",7,7,null," E-Mail"]
[971656,"Help Desk::Call Center","resolved","mei_liu","Biology","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[971665,"Help Desk::Service Center","resolved","jmilgram","Mechanical Engineering","Current Employee",2009,7,"2009-07-30","2009-08-05","2009-08-05","2009-07-30",0,"2009-08-05",0,6,null," Voice",null,null," PC"]
[971667,"Help Desk::Call Center","resolved","lmeinke","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Voice"," Mac OS X",10.5," Macintosh"," AppleMail"]
[971671,"Help Desk::Call Center","resolved","atat","Center for Environmental Health Sciences","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971674,"Help Desk::Call Center","resolved","adolan","Audit Division","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971681,"Help Desk::Call Center","resolved","lupis","Chemical Engineering","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Windows",null," PC"," Adobe Acrobat"]
[971702,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-30","2009-07-30",null,"2009-07-30",0,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[971706,"Help Desk::Call Center","resolved","angelos",null,"Non Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Windows XP",null," PC"," Outlook"," and webmail"]
[971718,"Help Desk::Call Center","resolved","peteshan","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-30","2009-08-03","2009-08-03","2009-07-31",1,"2009-08-03",0,4,null," E-Mail"]
[971726,"Help Desk::Call Center","resolved","dcarlson","Campus Police","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice",null,null," PC"," Firefox"]
[971730,"Help Desk::Trends","new","jchen9","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-30","2009-07-30",null,"2009-07-30",0,null,0,null,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[971738,"Help Desk::Call Center","resolved","kimci","Urban Studies and Planning","Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[971752,"Help Desk::Call Center","resolved","zbrooks","Civil and Environmental Eng","Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"]
[971758,"Help Desk::Call Center","resolved","gmehta","Department of Biological Engineering","Current Employee",2009,7,"2009-07-30","2009-08-12","2009-08-12","2009-08-02",3,"2009-08-12",0,13,null," E-Mail"]
[971767,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,7,"2009-07-30","2009-08-11","2009-08-11","2009-07-31",1,"2009-08-11",7,12,12," E-Mail",null,null," PC"]
[971779,"Help Desk::Call Center","resolved","begley","Economics","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,0," Voice",null,null," Mobile Device"]
[971785,"Help Desk::Business Help","resolved","connaire","Department of Biological Engineering","Current Employee",2009,7,"2009-07-30","2009-08-07","2009-08-07","2009-07-30",0,"2009-08-07",6,8,8," Voice",null,null," PC"," Firefox"]
[971798,"Help Desk::Business Help","resolved","letitia","Technology Review","Current Employee",2009,7,"2009-07-30","2009-08-07","2009-08-07","2009-07-30",0,"2009-08-07",7,8,8," Voice"]
[971801,"Help Desk::Call Center","resolved","kusbart",null,"Non Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,0," Voice"," Other"," iPhoneOS"," Mobile Device"," Email:Other"," Setup Email"]
[971803,"Help Desk::Call Center","resolved","barillar@fas.harvard.edu",null,null,2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Voice"]
[971824,"Help Desk::Call Center","resolved","crandall","Mechanical Engineering","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,0," Voice"," Mac OS X",null," Macintosh"," Certificates"," Password Reset"]
[971839,"Help Desk::Call Center","resolved","tishag","Center for International Studies","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice",null,null,null," Lists (moira, mailman)"]
[971853,"Help Desk::Call Center","resolved","vsayzew","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[971860,"Help Desk::Call Center","resolved","parthag","MIT-Portugal Program","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,0," Voice"," Windows XP",null," PC"," Certificates"," Internet Explorer 8"]
[971864,"Help Desk::Call Center","resolved","lmavros","Brain & Cognitive Sciences","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"]
[971865,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice",null,null,null," Accounts"]
[971889,"Help Desk::Call Center","resolved","seawell","Literature Section","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"]
[971896,"Help Desk::Call Center","resolved","fernande","Architecture","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Voice"," Windows Vista",null," PC"," Outlook",2007]
[971897,"Help Desk::Call Center","resolved","sturner","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail",null,null,null," TSM"]
[971905,"Help Desk::Call Center","resolved","gsands","Chemical Engineering","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Windows XP",null,null," Excel",2003]
[971907,"Help Desk::Call Center","waiting","fischl@nmr.mgh.harvard.edu",null,null,2009,7,"2009-07-30","2009-08-06","2009-08-02","2009-08-02",3,"2009-08-02",2,3,null," E-Mail"]
[971915,"Help Desk::Service Center","resolved","mershin","Center for Biomedical Engineering","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,0," Voice"]
[971933,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,7,"2009-07-30","2009-08-10","2009-08-10","2009-07-30",0,"2009-08-10",0,11,11]
[971935,"Help Desk::Call Center","resolved","rpatel","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[971937,"Help Desk::Call Center","resolved","ragone",null,"Non Current Employee",2009,7,"2009-07-30","2009-08-11","2009-08-11","2009-07-30",0,"2009-07-30",2,12,12," Voice"," Mac OS X",null,null," AppleMail"]
[971951,"Help Desk::Call Center","resolved","ekavali","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"]
[971962,"Help Desk::Call Center","resolved","graciew","Administrative Services: Chem E/DMSE","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"]
[971972,"Help Desk::Call Center","resolved","ksolomon","Chemical Engineering","Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"]
[971988,"Help Desk::Call Center","resolved","yerkes","Chemistry","Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-30",0,1,null," Voice"]
[972000,"Help Desk::Call Center","resolved","sclinton","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[972004,"Help Desk::Backup","resolved","pkemble","Center for Environmental Health Sciences","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"," Windows",null," PC"," TSM"]
[972008,"Help Desk::Call Center","waiting","rmacken","Mechanical Engineering","Current Student",2009,7,"2009-07-30","2009-08-13","2009-08-13","2009-07-30",0,"2009-08-06",9,14,null," E-Mail"," Windows",null," PC"," Outlook"]
[972010,"Help Desk::Service Center","resolved","jdreed","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-08-11","2009-08-11","2009-07-30",0,"2009-08-11",11,12,11," Internal",null,null," PC"]
[972021,"Network::Requests","resolved","mmullett","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-08-12","2009-08-12","2009-07-31",1,"2009-07-31",0,13]
[972026,"Network::Requests","resolved","sml","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0]
[972034,"Help Desk::Call Center","resolved","mcguirk","Lincoln Laboratory","Current Employee",2009,7,"2009-07-30","2009-08-11","2009-08-11","2009-07-30",0,"2009-08-11",10,12,null," Voice",null,null,null," Webmail"]
[972045,"Help Desk::Call Center","resolved","ardama",null,"Non Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"]
[972060,"Help Desk::Call Center","resolved","yasemin","Biology","Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Voice"]
[972066,"Help Desk::Call Center","waiting","jchen9","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-30","2009-08-06",null,"2009-07-30",0,null,8,null,null," Voice",null,null,null," Webmail"]
[972070,"Network::Requests","resolved","cfox","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31",null,null,"2009-07-31",0,1]
[972072,"Help Desk::Call Center","resolved","sushil","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," E-Mail"," Linux"," RHEL 4.0"," PC"," Firefox"," 3.0.10"]
[972083,"Help Desk::Call Center","resolved","fanyue8003@hotmail.com",null,null,2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-30",0,1,null," E-Mail"]
[972096,"Help Desk::Call Center","resolved","mjgreen","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice",null,null,null," TSM"]
[972103,"Help Desk::Call Center","resolved","lgoldish","Office of the Provost","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Windows XP",null," PC"," Exchange"]
[972105,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-30","2009-08-12","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Windows XP",null," PC"," Software Distribution"," Windows XP ISO"]
[972112,"Help Desk::Call Center","resolved","ecornejo@alum.mit.edu",null,null,2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"]
[972115,"Help Desk::Call Center","resolved","kander","Electrical Engineering-Computer Science","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"," Windows XP",null," PC"," Outlook"]
[972116,"Help Desk::Call Center","resolved","csnyder","Music and Theater Arts Section","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"]
[972139,"Help Desk::Call Center","waiting","bbuell","Urban Studies & Planning","Current Employee",2009,7,"2009-07-30","2009-08-07",null,"2009-07-30",0,null,10,null,null," Voice"," Windows Vista",null," PC"," Internet Explorer",7]
[972140,"Help Desk::Business Help","resolved","cliff","Foreign Languages & Literature Section","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,1," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Safari"]
[972141,"Help Desk::Call Center","resolved","gari@MIT.EDU",null,null,2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice",null,null,null," Acad (Matlab,LaTex,etc)"]
[972142,"Help Desk::Call Center","resolved","SarahZukerman@gmail.com",null,null,2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Voice"]
[972145,"Help Desk::Backup","waiting","pkemble","Center for Environmental Health Sciences","Current Employee",2009,7,"2009-07-30","2009-08-05",null,"2009-07-31",1,null,5,null,null," E-Mail",null,null," Multi-Platform"," TSM"]
[972162,"Help Desk::Business Help","resolved","paddy@MIT.EDU",null,null,2009,7,"2009-07-30","2009-08-05","2009-08-05","2009-07-31",1,"2009-08-05",3,6,2," E-Mail"," Mac OS X",10.5," Macintosh"," Firefox"," 3.0.12"]
[972167,"Help Desk::Service Center","resolved","einstein","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,1," Voice"," Mac OS",null," Macintosh"]
[972172,"Help Desk::Call Center","resolved","vidya.eswaran@gmail.com",null,null,2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"]
[972173,"Help Desk::Call Center","resolved","milbradt","Sloan School of Management","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-31",0,1,null," Voice"," Mac OS X",10.5," PC"," Network:Wireless"]
[972185,"Help Desk::Call Center","resolved","rcrowley","Haystack Observatory","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-30",0,"2009-07-30",0,1,null," Voice"]
[972193,"Help Desk::Call Center","resolved","jaimeg","System Design & Management Prg","Current Student",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Unknown",null," Unknown"]
[972212,"Help Desk::Call Center","resolved","mdizio","Copy Technology Centers","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Safari"]
[972213,"Help Desk::Call Center","resolved","ndonuora","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"]
[972220,"Help Desk::Call Center","resolved","lhiexsalope@hotmail.com",null,null,2009,7,"2009-07-30","2009-08-13","2009-08-13","2009-07-30",0,"2009-07-30",0,14,null," E-Mail"," Unknown",null," Unknown"," Accounts"]
[972244,"Help Desk::Call Center","resolved","jmstein","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"]
[972249,"Help Desk::Call Center","resolved","amsden","Urban Studies & Planning","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[972251,"Help Desk::Call Center","resolved","goguen","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30",null,null,"2009-07-30",0,0,null," E-Mail"]
[972254,"Help Desk::Call Center","resolved","dianajp@earthlink.net",null,null,2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[972261,"Help Desk::Presales","resolved","apodany",null,"Non Current Student",2009,7,"2009-07-30","2009-08-04","2009-08-04","2009-07-30",0,"2009-07-31",0,5,5," Voice"]
[972264,"Help Desk::Call Center","resolved","rkemper","Materials Science and Engineering","Current Employee",2009,7,"2009-07-30","2009-07-30","2009-07-30","2009-07-30",0,"2009-07-30",0,0,null," Voice"," Mac OS",null," Macintosh"," Certificates"]
[972268,"Help Desk::Call Center","waiting","zhs","Health Sciences & Technology","Current Student",2009,7,"2009-07-30","2009-08-06","2009-07-30","2009-07-30",0,"2009-07-30",8,0,null," Voice"," Unknown",null," Unknown"," Email:Other"]
[972271,"Help Desk::Backup","resolved","mjgreen","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-30","2009-08-03","2009-08-03","2009-07-31",1,"2009-08-03",1,4,3," E-Mail"," Windows",null," PC"," TSM"]
[972278,"Help Desk::Call Center","resolved","cubillosandres@gmail.com",null,null,2009,7,"2009-07-30","2009-08-03","2009-08-03","2009-07-31",1,"2009-08-03",0,4,null," E-Mail"]
[972282,"Help Desk::Call Center","resolved","seantaroberts@gmail.com",null,null,2009,7,"2009-07-30","2009-08-03","2009-08-03","2009-07-31",1,"2009-08-03",0,4,null," E-Mail"]
[972307,"Help Desk::Business Help","resolved","geolin",null,"Non Current Student",2009,7,"2009-07-30","2009-08-03","2009-08-03","2009-07-31",1,"2009-08-01",0,4,3," E-Mail"]
[972335,"Help Desk::Call Center","waiting","smittens1208@yahoo.com",null,null,2009,7,"2009-07-30","2009-08-12",null,"2009-07-31",1,null,14,null,null," E-Mail"]
[972336,"Help Desk::Backup","resolved","mmacione","Information Services & Technology","Current Employee",2009,7,"2009-07-30","2009-07-31","2009-07-31","2009-07-31",1,"2009-07-31",0,1,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[972379,"Help Desk::Call Center","resolved","peairs",null,"Non Current Student",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",0,3,null," E-Mail"]
[972422,"Help Desk::Call Center","waiting","hbrenner","Chemical Engineering","Current Employee",2009,7,"2009-07-31","2009-08-06",null,"2009-07-31",0,null,8,null,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[972440,"Help Desk::Call Center","resolved","lnr","Biological Engineering","Current Student",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",2,3,null," E-Mail"]
[972508,"Help Desk::Call Center","resolved","caab7955","MIT-Portugal Program","Current Employee",2009,7,"2009-07-31","2009-08-02","2009-08-02","2009-07-31",0,"2009-08-02",1,2,null," E-Mail"]
[972525,"Help Desk::Call Center","resolved","adolan","Audit Division","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail"]
[972528,"Help Desk::Call Center","resolved","sasmazyunus@gmail.com",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[972540,"Help Desk::Call Center","open","cathi","Office of the VP for Institute Affairs","Current Employee",2009,7,"2009-07-31","2009-08-10",null,"2009-07-31",0,null,9,null,null," E-Mail"," Mac OS X"," 10.4.11"," Macintosh"," TechTime"," firefox"]
[972542,"Help Desk::Service Center","new","ainissa","Materials Science and Engineering","Current Employee",2009,7,"2009-07-31","2009-07-31",null,"2009-07-31",0,null,0,null,null," Voice"," Other"," iPhoneOS"," Mobile Device"]
[972549,"Help Desk::Call Center","resolved","wangdi","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-31","2009-08-07","2009-08-07","2009-07-31",0,"2009-08-07",7,7,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[972582,"Help Desk::Service Center","resolved","ahider",null,"Non Current Student",2009,7,"2009-07-31","2009-08-07","2009-08-07","2009-07-31",0,"2009-08-07",5,7,null," Voice",null,null," PC"]
[972596,"Help Desk::Call Center","resolved","kjwillia","Mechanical Engineering","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[972605,"Help Desk::Call Center","resolved","tressa","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31",null,null,"2009-07-31",0,0,null," E-Mail"]
[972608,"Help Desk::Call Center","resolved","deborah","Mechanical Engineering","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Word",2007]
[972625,"Help Desk::Call Center","resolved","andreaf","Security & Emergency Management Office","Current Employee",2009,7,"2009-07-31","2009-08-14","2009-08-14","2009-07-31",0,"2009-07-31",11,14,null," E-Mail",null,null," PC"," Certificates"," IE"]
[972627,"Help Desk::Call Center","resolved","marise",null,"Moira Account",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"," Windows XP",null," PC"," Certificates"," Firefox 3.5"]
[972629,"Help Desk::Call Center","resolved","umans",null,"Non Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null,null," Certificates"," Firefox 3.5.1"]
[972633,"Help Desk::Call Center","resolved","kir","Department of Biological Engineering","Current Employee",2009,7,"2009-07-31","2009-08-06","2009-08-06","2009-07-31",0,"2009-08-06",6,6,null," Voice"," Windows XP",null," PC"," Network:Other",null," Network"]
[972636,"Help Desk::Call Center","resolved","razan","Architecture","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31",null,null,"2009-07-31",0,0,null," E-Mail"]
[972640,"Help Desk::Service Center","resolved","mischke","Biology","Current Employee",2009,7,"2009-07-31","2009-08-07","2009-08-07","2009-07-31",0,"2009-08-07",2,7,null," Voice",null,null," Macintosh"]
[972643,"Help Desk::Service Center","resolved","asteward","Anthropology Program","Current Employee",2009,7,"2009-07-31","2009-08-11","2009-08-11","2009-07-31",0,"2009-08-11",4,11,null," Voice",null,null," Macintosh"]
[972644,"Help Desk::Call Center","resolved","bpereira","Chemical Engineering","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail",null,null,null," Email:Other"]
[972646,"Help Desk::Service Center","resolved","yannas","Mechanical Engineering","Current Employee",2009,7,"2009-07-31","2009-08-11","2009-08-11","2009-07-31",0,"2009-08-11",0,11,null," Voice",null,null," PC"]
[972647,"Help Desk::Call Center","resolved","mrhalp",null,"Moira Account",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[972654,"Help Desk::Call Center","resolved","gearin","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",0,3,null," Voice"," Windows XP",null," PC"," Exchange"]
[972657,"Help Desk::Call Center","resolved","jche","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null,null," Spam Screening"," Spam quarantine"]
[972658,"Help Desk::Call Center","resolved","hbellocchio@ttor.org",null,null,2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",2,3,null," E-Mail"]
[972671,"Help Desk::Call Center","resolved","lupo","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X"," 10.4.11",null," Firefox"," 3.0.12"]
[972682,"Help Desk::Service Center","resolved","olimpia","Libraries","Current Employee",2009,7,"2009-07-31","2009-08-04","2009-08-03","2009-07-31",0,"2009-08-03",3,3,3," Voice",null,null," PC"]
[972690,"Help Desk::Service Center","new","kunal_ag","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-31","2009-07-31",null,"2009-07-31",0,null,0,null,null," Voice",null,null," Macintosh"]
[972700,"Help Desk::Call Center","resolved","jacook","Global Education & Career Developmnt Ctr","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS",null," Macintosh"," Certificates"," firefox"]
[972707,"Help Desk::Call Center","resolved","kjwillia","Mechanical Engineering","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"]
[972709,"Help Desk::Call Center","resolved","lmeinke","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"," Mac OS X",null," Macintosh",null," matlab"]
[972711,"Help Desk::Call Center","resolved","tonyi","MIT Press","Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",0,3,null," Voice"]
[972712,"Help Desk::Call Center","resolved","tmanning","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",0,3,null," Voice",null,null,null," Email:Other"," Exchange"]
[972716,"Help Desk::Business Help","resolved","silugo","Housing","Current Employee",2009,7,"2009-07-31","2009-08-07","2009-08-07","2009-07-31",0,"2009-08-07",7,7,7," Voice"," Mac OS X",null," Macintosh"," Firefox",2]
[972717,"Help Desk::Call Center","resolved","fuller","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[972729,"Help Desk::Call Center","resolved","ivan@psfc.mit.edu",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows",null," PC"," Certificates"," ie"]
[972733,"Help Desk::Service Center","resolved","anger",null,"Non Current Employee",2009,7,"2009-07-31","2009-08-11","2009-08-11","2009-07-31",0,"2009-08-11",6,11,null," Voice",null,null," PC"]
[972743,"Help Desk::Call Center","waiting","nhengen","Center for Technology, Policy & Ind Dev","Current Employee",2009,7,"2009-07-31","2009-08-12",null,"2009-07-31",0,null,14,null,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[972745,"Help Desk::Call Center","resolved","maxine","MIT Professional Education","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null,null," Webmail"]
[972755,"Help Desk::Call Center","resolved","joewelch","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",0,3,null," E-Mail"]
[972763,"Help Desk::Call Center","resolved","kdemayo","Francis Bitter Magnet Laboratory","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X"," 10.4.11",null," Safari"," 3.2.1"]
[972774,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[972776,"Help Desk::Call Center","resolved","silugo","Housing","Current Employee",2009,7,"2009-07-31","2009-08-01","2009-08-01","2009-07-31",0,"2009-07-31",0,1,1," Voice"," Mac OS X",null," Macintosh"," Certificates"," Firefox 2.x?"]
[972782,"Help Desk::Call Center","resolved","bldoyle","Libraries","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows Vista",null,null," Certificates"]
[972794,"Help Desk::Service Center","resolved","sbschaffer@gmail.com",null,null,2009,7,"2009-07-31","2009-08-07","2009-08-07","2009-07-31",0,"2009-08-07",1,7,7," Voice"," Windows",null," PC"]
[972797,"Help Desk::Call Center","resolved","lberard","Facilities Administration","Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-08-03",3,"2009-08-03",0,3]
[972811,"Help Desk::Trends","resolved","jmorzins","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-08-04","2009-08-04",null,null,"2009-08-04",0,4,4," Voice"]
[972816,"Help Desk::Call Center","waiting","bevin","Department of Biological Engineering","Current Employee",2009,7,"2009-07-31","2009-08-02",null,"2009-07-31",0,null,2,null,null," Voice",null,null,null," Spam Screening"]
[972821,"Help Desk::Call Center","waiting","tdilwort","DUE Desktop Support","Current Employee",2009,7,"2009-07-31","2009-07-31",null,"2009-07-31",0,null,2,null,null," Voice"," Windows XP",null," Win.mit.edu"," Accounts"]
[972827,"Help Desk::Call Center","waiting","verick","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-08-06",null,"2009-07-31",0,null,8,null,null," Voice"]
[972828,"Help Desk::Call Center","resolved","james_wilberger@alum.mit.edu",null,null,2009,7,"2009-07-31","2009-08-02","2009-08-02","2009-07-31",0,"2009-07-31",0,2,null," E-Mail"]
[972831,"Help Desk::Call Center","resolved","bevin","Department of Biological Engineering","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Other",null," Mobile Device"," Email:Other"]
[972832,"Help Desk::Call Center","open","jlreed","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-08-13",null,"2009-07-31",0,null,0]
[972834,"Help Desk::Business Help","resolved","kluker@mit.edu",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"]
[972839,"Help Desk::Call Center","resolved","heanders","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"]
[972841,"Help Desk::Call Center","resolved","jspitzer","Prog in Science, Technology, & Society","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows",null," PC"," Eudora"]
[972849,"Help Desk::Call Center","resolved","xszhang@broadinstitute.org",null,null,2009,7,"2009-07-31","2009-08-02","2009-08-02","2009-07-31",0,"2009-07-31",0,2,null," Voice"," Athena",null," Athena"," Accounts"]
[972857,"Help Desk::Business Help","waiting","jenni",null,null,2009,7,"2009-07-31","2009-07-31",null,"2009-07-31",0,null,2,null,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Safari"," 3.2.1"]
[972859,"Help Desk::Call Center","resolved","sioban","Picower Institute for Learning & Memory","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[972861,"Help Desk::Call Center","resolved","kls","Brain and Cognitive Sciences","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null,null," Outlook",2007]
[972864,"Help Desk::Service Center","resolved","inceclones@hotmail.com",null,null,2009,7,"2009-07-31","2009-08-14","2009-08-13","2009-07-31",0,"2009-08-13",12,13,null," Voice",null,null," PC"]
[972873,"Help Desk::UNIX/Linux","resolved","irina.puscasu@icxt.com",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[972874,"Help Desk::Call Center","resolved","steven.quintanilla@gmail.com",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail"]
[972876,"Help Desk::Athena","resolved","pitacm","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail"]
[972877,"Help Desk::Business Help","waiting","mmcinty@MIT.EDU",null,null,2009,7,"2009-07-31","2009-07-31",null,"2009-07-31",0,null,2,null,null," E-Mail",null,null,null," SAP, SAPWeb"]
[972891,"Help Desk::Call Center","resolved","jche","Nuclear Reactor Laboratory","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null,null," Firefox"]
[972893,"Help Desk::Call Center","resolved","hanumara","Mechanical Engineering","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[972901,"Help Desk::Presales","resolved","derienzo","OpenCourseWare","Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-08-03",3,"2009-08-03",0,3,3," E-Mail"]
[972904,"Help Desk::Service Center","waiting","marion","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-08-11",null,"2009-07-31",0,null,13,null,null," Voice",null,null," PC"]
[972913,"Help Desk::Call Center","resolved","whitehea","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"," 3.2.3"]
[972919,"Network::Requests","resolved","ccasso","Sloan School of Management","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0]
[972920,"Help Desk::Call Center","resolved","jjmaher","Biology","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail"," Windows",null," PC"," Certificates"]
[972924,"Help Desk::Call Center","resolved","pmaier","History Section","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Firefox",3]
[972926,"Help Desk::Call Center","resolved","mailuo",null,"Non Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X"," 10.5.7",null," Certificates"," Firefox 3 and Safari 3"]
[972930,"Help Desk::Call Center","resolved","groisser","Architecture","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"," Windows",null," PC"," Certificates"]
[972937,"Help Desk::Call Center","resolved","vixama","Professional Education Prog","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31",null,null,"2009-07-31",0,0,null," E-Mail"]
[972941,"Help Desk::Call Center","waiting","somnath","Architecture","Current Student",2009,7,"2009-07-31","2009-08-12",null,"2009-07-31",0,null,11,null,null," E-Mail"," Windows XP",null," PC"]
[972957,"Help Desk::Call Center","resolved","valchin","Sloan School of Management","Current Employee",2009,7,"2009-07-31","2009-08-04","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[972970,"Help Desk::Call Center","resolved","ktierney","AMPS-Libraries","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null,null," Outlook Express"]
[972997,"Help Desk::Call Center","resolved","droberts","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail"]
[973020,"Help Desk::Business Help","resolved","rsheller","Mechanical Engineering","Current Student",2009,7,"2009-07-31","2009-08-10","2009-08-10","2009-07-31",0,"2009-07-31",7,10,7," E-Mail",null,null,null," SAP, SAPWeb"]
[973022,"Help Desk::Call Center","resolved","p_s",null,"Non Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null," PC"]
[973023,"Help Desk::Call Center","resolved","sosaf","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-31","2009-08-02","2009-08-02","2009-08-02",2,"2009-08-02",0,2,null," E-Mail"]
[973033,"Help Desk::Call Center","resolved","kanik",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[973034,"Help Desk::Call Center","resolved","analivia","Urban Studies and Planning","Current Student",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-08-02",2,"2009-08-03",0,3,null," E-Mail"]
[973038,"Help Desk::Call Center","resolved","danielas","Architecture","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[973048,"Help Desk::Call Center","resolved","quinlan",null,"Non Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null,null," Outlook",2007]
[973053,"Help Desk::Backup","resolved","atat","Center for Environmental Health Sciences","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," E-Mail",null,null," Multi-Platform"," TSM"]
[973055,"Help Desk::Service Center","waiting","manova","Management","Current Student",2009,7,"2009-07-31","2009-08-11",null,"2009-07-31",0,null,6,null,null," Voice"," Windows Vista",null," PC"," Hardware"]
[973066,"Help Desk::Call Center","resolved","ldell","Lab for Information & Decision Systems","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null,null," Certificates"]
[973071,"Help Desk::Call Center","resolved","afdoyle","Museum","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31",null,null,"2009-07-31",0,0,null," E-Mail"]
[973077,"Help Desk::Call Center","resolved","jeycho","Mechanical Engineering","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail",null,null,null," Certificates"]
[973083,"Help Desk::Service Center","resolved","sharris2","Dean for Student Life","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"]
[973095,"Help Desk::Call Center","resolved","rwhitman","Civil and Environmental Engineering","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Firefox"]
[973097,"Help Desk::Call Center","resolved","sallyc","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X",null," Macintosh"," BrioQuery"]
[973102,"Help Desk::Call Center","resolved","aliau","Architecture","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," E-Mail",null,null,null," Certificates"]
[973108,"Help Desk::Call Center","resolved","tutak",null,"Non Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"]
[973126,"Help Desk::Call Center","resolved","jfeng1",null,"Non Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[973129,"Help Desk::Call Center","resolved","N/A",null,null,2009,7,"2009-07-31","2009-08-05","2009-08-05","2009-07-31",0,"2009-08-05",0,5,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Firefox"]
[973133,"Help Desk::Call Center","resolved","snovak",null,"Non Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",2,3,null," Voice"]
[973144,"Help Desk::Call Center","resolved","dragana","Plasma Science and Fusion Center","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[973147,"Help Desk::Call Center","resolved","james.madden06@gmail.com",null,null,2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-08-02",2,"2009-08-03",0,3,null," E-Mail"]
[973151,"Help Desk::Call Center","resolved","jpryor","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[973157,"Help Desk::Call Center","resolved","aa20365@MIT.EDU",null,null,2009,7,"2009-07-31","2009-08-04","2009-08-04","2009-07-31",0,"2009-08-04",1,4,null," Voice"," Windows XP",null," PC"," Webmail"]
[973161,"Help Desk::Call Center","resolved","tharp",null,"Non Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",6]
[973166,"Help Desk::Call Center","resolved","mmccarth","Property Office","Current Employee",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-07-31",0,"2009-08-03",2,3,null," E-Mail"]
[973168,"Help Desk::Call Center","resolved","cnnadili",null,"Non Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[973169,"Help Desk::Call Center","resolved","ajemian","McGovern Institute for Brain Research","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[973182,"Help Desk::Call Center","resolved","eshin","Electrical Eng & Computer Sci","Current Student",2009,7,"2009-07-31","2009-08-06","2009-08-06","2009-07-31",0,"2009-08-06",0,6,null," Voice"," Windows XP",null," PC"," Other"," Student Matlab"]
[973187,"Help Desk::Call Center","resolved","hollyvm","Biology","Current Student",2009,7,"2009-07-31","2009-08-10","2009-08-10","2009-08-01",1,"2009-08-01",0,10,null," E-Mail"," Windows XP",null," PC"," VPN"]
[973195,"Help Desk::Call Center","resolved","jketcham","Mechanical Engineering","Current Student",2009,7,"2009-07-31","2009-08-07","2009-08-07","2009-08-01",1,"2009-08-07",5,7,null," E-Mail",null,null,null," Certificates"]
[973200,"Help Desk::Call Center","resolved","jpmerch",null,"Non Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X",null," Macintosh"," DHCP"]
[973208,"Help Desk::Call Center","waiting","nedp","Harvard/MIT Division of HST","Current Employee",2009,7,"2009-07-31","2009-08-02",null,"2009-08-02",2,null,2,null,null," E-Mail",null,null,null," Email:Other"]
[973211,"Help Desk::Call Center","resolved","kjoyce@whoi.edu",null,null,2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"]
[973215,"Help Desk::Call Center","resolved","gsands","Chemical Engineering","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Firefox"]
[973221,"Help Desk::Call Center","resolved","gdbenson","Sloan School of Management","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[973230,"Help Desk::Call Center","resolved","jchiang","Information Services & Technology","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows Vista",null," PC"]
[973233,"Help Desk::Call Center","resolved","sxw2","Economics","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[973234,"Help Desk::Call Center","resolved","ahamid","Research Laboratory of Electronics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Firefox"]
[973241,"Help Desk::Call Center","resolved","migibson","Chemistry","Current Student",2009,7,"2009-07-31","2009-08-02","2009-08-02","2009-07-31",0,"2009-08-02",0,2,null," Voice"," Windows Vista",null," PC"," Certificates"]
[973244,"Help Desk::Call Center","waiting","minah.shahbaz@gmail.com",null,null,2009,7,"2009-07-31","2009-08-07",null,"2009-08-02",2,null,7,null,null," E-Mail"]
[973249,"Help Desk::Call Center","resolved","scass","Technology Development Program","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Windows XP",null," PC"," Spam Screening"]
[973259,"Help Desk::Service Center","resolved","akaestli","Biology","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Firefox 3.0.x, Safari 4.x"]
[973269,"Help Desk::Call Center","resolved","kjvaeth","Program in Writing & Humanistic Studies","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"]
[973271,"Help Desk::Call Center","resolved","shefali","Management","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null,null,null,null," Stellar"]
[973284,"Help Desk::Business Help","waiting","akaestli","Biology","Current Student",2009,7,"2009-07-31","2009-08-07",null,"2009-07-31",0,null,9,null,null," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"]
[973285,"Help Desk::Business Help","resolved","crisman",null,"Non Current Student",2009,7,"2009-07-31","2009-08-03","2009-08-03","2009-08-01",1,"2009-08-01",0,3,0," E-Mail"," Windows XP",null," PC"," SAP, SAPWeb"," SS"]
[973286,"Help Desk::Call Center","resolved","bday","Chemical Engineering","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Unknown",null," Unknown"," Certificates"," firefox"]
[973292,"Help Desk::Call Center","resolved","jeycho","Mechanical Engineering","Current Student",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Firefox"]
[973299,"Help Desk::Call Center","resolved","goentzel","Center for Transportation & Logistics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,null," Voice",null,null,null,null,null," Stellar"]
[973304,"Help Desk::Backup","resolved","rapa","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-31","2009-07-31","2009-07-31","2009-07-31",0,"2009-07-31",0,0,0," Voice"," Linux",null," PC"," TSM"]
[973327,"Help Desk::Call Center","resolved","pcdedon","Department of Biological Engineering","Current Employee",2009,7,"2009-07-31","2009-08-01","2009-08-01","2009-08-01",1,"2009-08-01",0,1,null," E-Mail",null,null,null," Certificates",null," Stellar"]
[973334,"Help Desk::Call Center","waiting","agoldber",null,"Non Current Student",2009,7,"2009-07-31","2009-08-02",null,"2009-08-02",2,null,2,null,null," E-Mail"]
[973340,"Help Desk::Call Center","resolved","mjbeaser@gmail.com",null,null,2009,7,"2009-07-31","2009-08-05","2009-08-05","2009-08-02",2,"2009-08-05",1,5,null," E-Mail"]
[973367,"Help Desk::Call Center","resolved","drkatzin","Physics","Current Student",2009,7,"2009-07-31","2009-08-01","2009-08-01","2009-08-01",1,"2009-08-01",0,1,null," E-Mail",null,null,null," Certificates"]
[973374,"Help Desk::Call Center","resolved","kvmolina",null,"Non Current Student",2009,7,"2009-07-31","2009-08-01","2009-08-01","2009-08-01",1,"2009-08-01",0,1,null," E-Mail",null,null,null," Firefox"]
[973376,"Help Desk::Call Center","resolved","mondol@MIT.EDU",null,null,2009,7,"2009-07-31","2009-08-06","2009-08-06","2009-07-31",0,"2009-08-06",0,6,null," E-Mail"," Windows XP",null," PC"," Email:Other"," Thunderbird"]
[973378,"Help Desk::Backup","waiting","rapa","Aeronautics and Astronautics","Current Employee",2009,7,"2009-07-31","2009-07-31",null,"2009-07-31",0,null,2,null,null," Voice"]
[973380,"Help Desk::Call Center","resolved","cherhold",null,"Non Current Student",2009,7,"2009-07-31","2009-08-11","2009-08-11","2009-08-01",1,"2009-08-07",5,11,null," E-Mail"," Windows Vista",null," PC"," Internet Explorer",8]
[973387,"Help Desk::Call Center","resolved","wsonyy77@yahoo.com",null,null,2009,8,"2009-08-01","2009-08-02","2009-08-02",null,null,"2009-08-02",0,1,null," E-Mail"]
[973435,"Help Desk::Call Center","resolved","sophieni",null,"Non Current Student",2009,8,"2009-08-01","2009-08-04","2009-08-04","2009-08-01",0,"2009-08-01",0,3,null," E-Mail"]
[973457,"Help Desk::Call Center","resolved","aorlando","Dean for Student Life","Current Employee",2009,8,"2009-08-01","2009-08-02","2009-08-02","2009-08-02",1,"2009-08-02",0,1,null," E-Mail",null,null,null," Outlook"]
[973510,"Help Desk::Call Center","waiting","sgomp","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-01","2009-08-12",null,"2009-08-03",2,null,11,null,null," E-Mail"]
[973547,"Help Desk::Call Center","resolved","cbotero","Mechanical Engineering","Current Student",2009,8,"2009-08-01","2009-08-02","2009-08-02",null,null,"2009-08-02",0,1,null," E-Mail"]
[973576,"Help Desk::Call Center","resolved","sprasad@mit.edu",null,null,2009,8,"2009-08-02","2009-08-02","2009-08-02","2009-08-02",0,"2009-08-02",0,0,null," E-Mail"]
[973604,"Help Desk::Call Center","waiting","ahp29@cam.ac.uk",null,null,2009,8,"2009-08-02","2009-08-12",null,"2009-08-02",0,null,12,null,null," E-Mail"," Windows Vista",null," PC"," Internet Explorer",8]
[973611,"Help Desk::Call Center","resolved","mcataldo","Facilities Repair & Maintenance","Current Employee",2009,8,"2009-08-02","2009-08-02","2009-08-02","2009-08-02",0,"2009-08-02",0,0,null," E-Mail"]
[973629,"Help Desk::Call Center","resolved","cbarr",null,"Non Current Student",2009,8,"2009-08-02","2009-08-02","2009-08-02","2009-08-02",0,"2009-08-02",0,0,null," E-Mail"]
[973630,"Help Desk::Call Center","resolved","kyoki","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-03",1,"2009-08-03",0,1,null," E-Mail"]
[973685,"Help Desk::Call Center","resolved","mentualu@gmail.com",null,null,2009,8,"2009-08-02","2009-08-02","2009-08-02","2009-08-02",0,"2009-08-02",0,0,null," E-Mail"]
[973686,"Help Desk::Call Center","resolved","rbenami",null,"Non Current Student",2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-02",0,"2009-08-03",0,1,null," E-Mail"," Windows",null," PC"," Outlook"]
[973703,"Help Desk::Call Center","resolved","dsquare@MIT.EDU",null,null,2009,8,"2009-08-02","2009-08-02","2009-08-02","2009-08-02",0,"2009-08-02",0,0,null," E-Mail"]
[973723,"Help Desk::Call Center","resolved","artin","Mathematics","Current Employee",2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-02",0,"2009-08-02",0,1,null," E-Mail"]
[973726,"Help Desk::Athena","resolved","linwu","Management","Current Student",2009,8,"2009-08-02","2009-08-12","2009-08-12","2009-08-03",1,"2009-08-12",8,10,null," Web"]
[973731,"Help Desk::Call Center","resolved","ckh","Brain and Cognitive Sciences","Current Student",2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-02",0,"2009-08-03",0,1,null," E-Mail"]
[973736,"Help Desk::Athena","resolved","miwolf","Mechanical Engineering","Current Student",2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-03",1,"2009-08-03",0,1,0," E-Mail"]
[973739,"Help Desk::Call Center","resolved","ckh","Brain and Cognitive Sciences","Current Student",2009,8,"2009-08-02","2009-08-02","2009-08-02",null,null,"2009-08-02",0,0,null," E-Mail"]
[973747,"Help Desk::Call Center","resolved","hnenow",null,"Current Student",2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-03",1,"2009-08-03",0,1,null," E-Mail"]
[973759,"Help Desk::Athena","open","qinggaoi",null,"Moira Account",2009,8,"2009-08-02","2009-08-14",null,"2009-08-03",1,null,9,null,null," E-Mail"]
[973764,"Help Desk::Call Center","resolved","mark.bathe@MIT.EDU",null,null,2009,8,"2009-08-02","2009-08-05","2009-08-05","2009-08-03",1,"2009-08-05",2,3,null," E-Mail",null,null,null," Lists (moira, mailman)"]
[973792,"Help Desk::Call Center","resolved","charlesyang59@gmail.com",null,null,2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-03",1,"2009-08-03",0,1,null," E-Mail"]
[973805,"Help Desk::Call Center","resolved","d.galler@comcast.net",null,null,2009,8,"2009-08-02","2009-08-03","2009-08-03",null,null,"2009-08-03",0,1,null," E-Mail"]
[973824,"Help Desk::Call Center","resolved","hassanjb83@yahoo.com",null,null,2009,8,"2009-08-02","2009-08-03","2009-08-03","2009-08-03",1,"2009-08-03",0,1,null," E-Mail"]
[973868,"Help Desk::Call Center","waiting","amayes",null,"Non Current Employee",2009,8,"2009-08-03","2009-08-03",null,"2009-08-03",0,null,2,null,null," E-Mail"]
[974009,"Help Desk::Call Center","resolved","dcullen","Endicott House","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974021,"Help Desk::Call Center","resolved","kalex","Mechanical Engineering","Current Student",2009,8,"2009-08-03","2009-08-05","2009-08-05","2009-08-02",-1,"2009-08-05",2,2,2]
[974056,"Help Desk::Call Center","resolved","yleco","Medical","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"]
[974059,"Help Desk::Call Center","waiting","salm","Housing","Current Employee",2009,8,"2009-08-03","2009-08-12",null,"2009-08-03",0,null,11,null,null," E-Mail"]
[974067,"Help Desk::Service Center","waiting","mforeman",null,"Moira Account",2009,8,"2009-08-03","2009-08-14",null,"2009-08-03",0,null,5,null,null," Voice"," Windows XP",null," PC"," Hardware"]
[974068,"Help Desk::Call Center","resolved","mjsaenz","Center for Transportation & Logistics","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-04",1,"2009-08-04",0,1,null," Voice"," Windows XP",null," PC"," DHCP"]
[974079,"Help Desk::Business Help","resolved","tbudi","Copy Technology Centers","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-03","2009-08-03",0,"2009-08-03",0,0,0," Voice"]
[974082,"Help Desk::Call Center","resolved","gillooly","Office of the VP for Institute Affairs","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"]
[974084,"Help Desk::Call Center","resolved","mwalters","Campus Planning, Engineering & Constn","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," IE7"]
[974098,"Help Desk::Call Center","open","pywaket","Libraries","Current Employee",2009,8,"2009-08-03","2009-08-11",null,"2009-08-03",0,null,6,null,null," E-Mail"]
[974099,"Help Desk::Call Center","resolved","moleary",null,"Moira Account",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Network:Wireless"]
[974102,"Help Desk::Call Center","resolved","fhlxc","DAPER Intercollegiate Sports","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[974112,"Help Desk::Call Center","resolved","krystyn","Materials Science and Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974116,"Help Desk::Call Center","resolved","donnamd","Residential Life Programs","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974118,"Help Desk::Call Center","resolved","mrotzel","Center for Advanced Visual Studies","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[974122,"Help Desk::Call Center","resolved","yingxi","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[974141,"Help Desk::Call Center","resolved","melodydi",null,"Non Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974150,"Help Desk::Call Center","resolved","smperry","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-03","2009-08-06","2009-08-06","2009-08-03",0,"2009-08-06",0,3,null," Voice",null,null,null," Network:Outage"]
[974151,"Help Desk::Service Center","resolved","sshuf@mit.edu",null,null,2009,8,"2009-08-03","2009-08-12","2009-08-12","2009-08-03",0,"2009-08-07",1,9,null," Voice"," Mac OS X"," 10.5.4"," Macintosh"]
[974153,"Help Desk::Call Center","resolved","soneil","Sloan School of Management","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[974157,"Help Desk::Call Center","waiting","swelbar","Aeronautics and Astronautics","Current Employee",2009,8,"2009-08-03","2009-08-14",null,"2009-08-03",0,null,11,null,null," E-Mail"," Windows",null," PC"," Outlook"]
[974160,"Help Desk::Call Center","resolved","srbishop","Materials Science and Engineering","Current Employee",2009,8,"2009-08-03","2009-08-05","2009-08-05","2009-08-03",0,"2009-08-05",2,2,null," Voice",null,null,null," Webmail"]
[974166,"Help Desk::Call Center","resolved","mwb","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"]
[974173,"Help Desk::Service Center","waiting","rebaumer","Materials Science and Eng","Current Student",2009,8,"2009-08-03","2009-08-14",null,"2009-08-03",0,null,13,null,null," Voice"," Mac OS X",null," Macintosh"]
[974202,"Help Desk::Call Center","resolved","ter","Libraries","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"," Windows",null," PC"," DHCP"]
[974220,"Help Desk::Call Center","resolved","roberson","Student Activities","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[974234,"Help Desk::Service Center","waiting","maschmid","Office of the Provost","Current Employee",2009,8,"2009-08-03","2009-08-07",null,"2009-08-03",0,null,3,null,null," Voice"," Windows Vista"," Business 32-bit"," PC"]
[974235,"Help Desk::Business Help","waiting","datennes","Urban Studies & Planning","Current Employee",2009,8,"2009-08-03","2009-08-03",null,"2009-08-03",0,null,2,null,null," E-Mail"]
[974239,"Help Desk::Call Center","resolved","ayar","Materials Science and Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974249,"Help Desk::Call Center","resolved","trobins","Office of the President","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Eudora"]
[974250,"Help Desk::Call Center","resolved","alamaro","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows Vista",null," PC"," Webmail"]
[974257,"Help Desk::Call Center","resolved","dmarble","Plasma Science and Fusion Center","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Safari"]
[974263,"Help Desk::Call Center","resolved","barnard","Student Support Services","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[974271,"Help Desk::Service Center","open","fgallez","Literature","Current Student",2009,8,"2009-08-03","2009-08-06",null,"2009-08-03",0,null,0,null,null," E-Mail",null,null," Macintosh"," Certificates"]
[974275,"Help Desk::Call Center","resolved","wcjung","Materials Science and Eng","Current Student",2009,8,"2009-08-03","2009-08-07","2009-08-07","2009-08-03",0,"2009-08-07",3,4,null," Voice"," Windows XP",null," PC"," Outlook"," Outlook 2007"]
[974283,"Help Desk::Call Center","resolved","lobel",null,"Non Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"]
[974285,"Help Desk::Call Center","resolved","nck","Biological Engineering","Current Student",2009,8,"2009-08-03","2009-08-12","2009-08-12","2009-08-03",0,"2009-08-12",8,9,null," E-Mail"]
[974295,"Help Desk::Call Center","resolved","shenikki","Office of Student Citizenship","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null,null," Adobe Acrobat"]
[974301,"Help Desk::Call Center","resolved","alanlu",null,"Non Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974315,"Help Desk::Call Center","resolved","lupis","Chemical Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03",null,null,"2009-08-03",0,0,null," Voice"]
[974318,"Help Desk::Call Center","resolved","kubicki","Microsystems Technology Laboratories","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[974324,"Help Desk::Call Center","resolved","dverrill","Sloan School of Management","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",8]
[974338,"Help Desk::Call Center","resolved","unknown",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974339,"Help Desk::Call Center","resolved","unknown",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Accounts"]
[974341,"Help Desk::Call Center","resolved","kimr@yourhealthsense.com",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Firefox",3]
[974349,"Help Desk::Call Center","resolved","ainman","Biology","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS",10.5," Macintosh"," Certificates"]
[974350,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,8,"2009-08-03","2009-08-11","2009-08-11","2009-08-03",0,"2009-08-11",4,8,null," E-Mail",null,null," PC"]
[974356,"Help Desk::Call Center","resolved","kathybo",null,"Non Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,0," Voice",null,null," Multi-Platform"," TSM"]
[974362,"Help Desk::Call Center","resolved","tatsuya","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-03","2009-08-12","2009-08-12","2009-08-03",0,"2009-08-12",8,9,null," E-Mail"]
[974369,"Help Desk::Call Center","waiting","wsglenn","Chemistry","Current Student",2009,8,"2009-08-03","2009-08-12","2009-08-03","2009-08-03",0,"2009-08-03",11,0,null," Voice"]
[974374,"Help Desk::Call Center","resolved","jmslater","MIT Investment Management Company","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Roles"]
[974395,"Help Desk::Call Center","resolved","maboudou","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[974396,"Help Desk::Service Center","resolved","emget","Mechanical Engineering","Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[974397,"Help Desk::Service Center","resolved","sean0138","Information Services & Technology","Current Employee",2009,8,"2009-08-03","2009-08-07","2009-08-07","2009-08-04",1,"2009-08-07",1,4,null," Voice",null,null," PC"]
[974398,"Help Desk::Call Center","resolved","h2ocoach","DAPER Administration","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," Outlook",2007]
[974406,"Help Desk::HDweb","resolved","kubicki","Microsystems Technology Laboratories","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,0," Voice"," Windows Vista",null," PC"," DreamWeaver",2004]
[974413,"Help Desk::Call Center","resolved","gjpp","Medical","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP"," IE"," PC"," Certificates"]
[974423,"Help Desk::Call Center","resolved","csardo","Deshpande Center for Technological Innov","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[974449,"Help Desk::Call Center","resolved","malone","Sloan School of Management","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"]
[974488,"Help Desk::Call Center","resolved","sshannon","McGovern Institute for Brain Research","Current Employee",2009,8,"2009-08-03","2009-08-06","2009-08-06","2009-08-03",0,"2009-08-04",0,3,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[974489,"Help Desk::Athena","resolved","NotificationService@sylantro.mit.edu",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"]
[974491,"Help Desk::Call Center","resolved","chohazel@gmail.com",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"]
[974507,"Help Desk::Service Center","waiting","aelubin","Brain and Cognitive Sciences","Current Student",2009,8,"2009-08-03","2009-08-07",null,"2009-08-03",0,null,5,null,null," Voice"," Windows Vista"," Home Premium"," PC"," Hardware"]
[974511,"Help Desk::Call Center","resolved","cortiz","Materials Science and Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"]
[974513,"Help Desk::Call Center","resolved","unknown",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Certificates"," safari"]
[974550,"Help Desk::Call Center","resolved","arek","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice",null,null,null,null,null," Network"]
[974552,"Help Desk::Call Center","resolved","mec@commerciale-elsa.com",null,null,2009,8,"2009-08-03","2009-08-06","2009-08-06","2009-08-03",0,"2009-08-06",2,3,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[974554,"Help Desk::Call Center","resolved","mamullow","Mechanical Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," FileMaker Pro"]
[974567,"Help Desk::Call Center","waiting","kfrazier","Engineering Systems Division","Current Student",2009,8,"2009-08-03","2009-08-12",null,"2009-08-03",0,null,11,null,null," Voice",null,null,null,null,null," Stellar"]
[974575,"Help Desk::Call Center","waiting","joewbaker@aol.edu",null,null,2009,8,"2009-08-03","2009-08-12",null,"2009-08-03",0,null,11,null,null," Voice"," Windows",null," PC"," Certificates"," IE"]
[974583,"Help Desk::Business Help","resolved","icuevas","OpenCourseWare","Current Employee",2009,8,"2009-08-03","2009-08-07","2009-08-03","2009-08-03",0,"2009-08-03",0,0,-4," Voice"," Windows",null," PC"," Firefox"]
[974587,"Help Desk::Call Center","resolved","sudhi","Earth, Atmos & Planetary Sci","Current Student",2009,8,"2009-08-03","2009-08-13","2009-08-13","2009-08-03",0,"2009-08-13",9,10,null," E-Mail"," Windows XP",null," PC"," Webmail"]
[974600,"Help Desk::Call Center","resolved","arindone","Economics","Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Linux"]
[974615,"Help Desk::Call Center","resolved","herrickd","Mechanical Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"]
[974620,"Help Desk::Call Center","resolved","luperfoy","School of Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",null," Macintosh",null,null," Network"]
[974630,"Help Desk::Call Center","resolved","dhmarks","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"]
[974632,"Help Desk::Call Center","waiting","gche","Student Financial Services","Current Employee",2009,8,"2009-08-03","2009-08-12",null,"2009-08-04",1,null,10,null,null," E-Mail"]
[974634,"Help Desk::Call Center","resolved","dichen","Materials Science and Eng","Current Student",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-04",0,1,null," E-Mail"," Unknown",null," PC"," Exchange"]
[974651,"Help Desk::Call Center","resolved","haiiro","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-03","2009-08-12","2009-08-12","2009-08-03",0,"2009-08-12",8,9,null," E-Mail"," Windows",null," PC"," Outlook"]
[974658,"Help Desk::Athena","resolved","blm","Chemistry","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,0," E-Mail"]
[974660,"Help Desk::Call Center","resolved","phsi","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,8,"2009-08-03","2009-08-06","2009-08-06","2009-08-06",3,"2009-08-06",0,3,null," E-Mail"," Mac OS X",null," Macintosh"]
[974665,"Help Desk::Call Center","resolved","ayar","Materials Science and Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",null,null," SAP, SAPWeb"," SAPGUI"]
[974667,"Help Desk::Athena","resolved","theresa","Economics","Current Employee",2009,8,"2009-08-03","2009-08-10","2009-08-10","2009-08-03",0,"2009-08-03",6,7,7," E-Mail"]
[974687,"Help Desk::Business Help","resolved","lauren_b",null,"Non Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[974698,"Help Desk::Call Center","waiting","pquimby","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-03","2009-08-06",null,"2009-08-03",0,null,2,null,null," Voice",null,null,null,null,null," Network"]
[974700,"Network::Requests","resolved","nthaler","Information Services & Technology","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0]
[974704,"Help Desk::Call Center","resolved","gjpp","Medical","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," IE7"]
[974706,"Help Desk::Call Center","resolved","nanch","Information Services & Technology","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-04",0,1,null," Voice",null,null,null," Email:Other"," Exchange"]
[974738,"Help Desk::Call Center","waiting","mrhalp",null,"Moira Account",2009,8,"2009-08-03","2009-08-03",null,"2009-08-03",0,null,2,null,null," Voice",null,null,null," Email:Other"]
[974746,"Network::Requests","resolved","ejwong","Mechanical Engineering","Current Student",2009,8,"2009-08-03","2009-08-05","2009-08-05","2009-08-03",0,"2009-08-05",0,2]
[974756,"Help Desk::Call Center","resolved","jif","Institute Professors","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-04",0,1,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"]
[974771,"Help Desk::Call Center","resolved","emoberg","Civil and Environmental Eng","Current Student",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-04",1,"2009-08-04",0,1,null," E-Mail"]
[974773,"Help Desk::Call Center","resolved","stevenaq",null,"Non Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"]
[974780,"Help Desk::Call Center","resolved","mcataldo","Facilities Repair & Maintenance","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice",null,null,null," Certificates"]
[974782,"Help Desk::Call Center","resolved","balewski","Laboratory for Nuclear Science","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",null,null," Safari"]
[974783,"Help Desk::Backup","waiting","blm","Chemistry","Current Employee",2009,8,"2009-08-03","2009-08-04",null,"2009-08-04",1,null,2,null,null," E-Mail"]
[974790,"Help Desk::Call Center","resolved","cvafadari@gmail.com",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail",null,null,null," Email:Other"]
[974795,"Help Desk::Call Center","resolved","guye","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974805,"Help Desk::Call Center","resolved","dlc1","Office of the VP for Institute Affairs","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Firefox"]
[974806,"Help Desk::Call Center","resolved","mjstern@mit",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[974812,"Help Desk::Service Center","resolved","jbelbin","Chemical Engineering","Current Employee",2009,8,"2009-08-03","2009-08-11","2009-08-11","2009-08-03",0,"2009-08-11",6,8,8," Voice"," Windows Vista",null," PC"]
[974822,"Help Desk::Call Center","resolved","jdcola","Registrar's Office","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-03",0,1,null," V-Mail"," Windows XP",null," Printer"," Printing:KLPR,LPR"," mitsis"]
[974845,"Help Desk::Call Center","resolved","cquinn","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Firefox"]
[974859,"Help Desk::Call Center","resolved","aporter","DUE Desktop Support","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-04",1,"2009-08-04",0,1,1," E-Mail"]
[974874,"Help Desk::Call Center","resolved","mcolvin","Singapore/MIT Alliance","Current Employee",2009,8,"2009-08-03","2009-08-12","2009-08-12","2009-08-03",0,"2009-08-12",7,9,null," Voice"," Windows Vista",null," PC"]
[974879,"Help Desk::Call Center","resolved","kym","Chemical Engineering","Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," DHCP"]
[974882,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-03",0,1,null," Voice"," Windows",null,null," Outlook",2007]
[974918,"Help Desk::Call Center","resolved","adid","Center for International Studies","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-04",0,1,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[974919,"Help Desk::Call Center","resolved","ldell","Lab for Information & Decision Systems","Current Employee",2009,8,"2009-08-03","2009-08-12","2009-08-12","2009-08-03",0,"2009-08-12",8,9,null," Voice"," Windows XP",null," PC"," Touchstone"]
[974920,"Network::Requests","resolved","mcolvin","Singapore/MIT Alliance","Current Employee",2009,8,"2009-08-03","2009-08-05","2009-08-05","2009-08-03",0,"2009-08-05",0,2]
[974921,"Edtech::Stellar","resolved","goentzel","Center for Transportation & Logistics","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,0]
[974925,"Help Desk::Call Center","waiting","wandai","Francis Bitter Magnet Laboratory","Current Employee",2009,8,"2009-08-03","2009-08-12",null,"2009-08-04",1,null,10,null,null," E-Mail"]
[974926,"Help Desk::Call Center","resolved","tenzil",null,"Non Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[974971,"Help Desk::Call Center","resolved","tokmakof","Chemistry","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail",null,null,null," Touchstone",null," Stellar"]
[974979,"Help Desk::Call Center","resolved","howard.j.liles@gmail.com",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"," Windows",7," PC"]
[974993,"Help Desk::Call Center","resolved","cecarvey","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null,null," Firefox"]
[974999,"Edtech::Stellar","resolved","jbink","Information Services & Technology","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03",null,null,"2009-08-03",0,0,0]
[975002,"Help Desk::Call Center","resolved","apostola","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"]
[975021,"Help Desk::Call Center","resolved","jgermain","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," E-Mail"," Windows XP",null," PC"," Firefox"]
[975038,"Help Desk::Call Center","resolved","EGT@space.MIT.EDU",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Certificates"]
[975040,"Help Desk::Call Center","resolved","mspector@MIT.EDU",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP"," Windows XP",null," Outlook",2007]
[975042,"Help Desk::Service Center","resolved","camunoz",null,"Non Current Student",2009,8,"2009-08-03","2009-08-05","2009-08-05","2009-08-03",0,"2009-08-05",0,2,null," Voice"," Windows Vista",null," PC"," Operating System"]
[975050,"Help Desk::Call Center","resolved","hernacy","System Design & Management Prg","Current Student",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-04",0,1,null," E-Mail",null,null,null," Touchstone"]
[975062,"Help Desk::Call Center","resolved","cintia","Lab for Manufacturing & Productivity","Current Employee",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows XP",null," PC"," Network:Other"]
[975074,"Help Desk::Call Center","resolved","mbm@MIT.EDU",null,null,2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice",null,null,null," Athena"]
[975075,"Help Desk::Call Center","resolved","akrikos","System Design & Management Prg","Current Student",2009,8,"2009-08-03","2009-08-03","2009-08-03","2009-08-03",0,"2009-08-03",0,0,null," Voice"," Windows",null," PC"," Internet Explorer",7]
[975077,"Help Desk::Call Center","waiting","cbieber","OpenCourseWare","Current Employee",2009,8,"2009-08-03","2009-08-12",null,"2009-08-04",1,null,10,null,null," E-Mail"]
[975080,"Help Desk::Call Center","resolved","agd","Mechanical Engineering","Current Employee",2009,8,"2009-08-03","2009-08-04","2009-08-04","2009-08-03",0,"2009-08-04",0,1,null," Voice"," Windows XP",null," PC"," VirusScan, Virex"," Norton"]
[975085,"Help Desk::Call Center","resolved","dottenga",null,"Non Current Student",2009,8,"2009-08-03","2009-08-06","2009-08-06","2009-08-04",1,"2009-08-06",1,3,null," E-Mail"]
[975099,"Help Desk::Call Center","resolved","ayumitakaoka@gmail.com",null,null,2009,8,"2009-08-03","2009-08-14","2009-08-04","2009-08-04",1,"2009-08-04",0,1,null," E-Mail"]
[975118,"Help Desk::Call Center","waiting","mcataldo@PLANT.MIT.EDU",null,null,2009,8,"2009-08-03","2009-08-12",null,"2009-08-04",1,null,10,null,null," E-Mail"]
[975138,"Help Desk::Customercare","resolved","aschoar","Sloan School of Management","Current Employee",2009,8,"2009-08-03","2009-08-06","2009-08-06","2009-08-06",3,"2009-08-06",0,3,null," E-Mail"]
[975140,"Help Desk::Call Center","waiting","ahf9","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-03","2009-08-12",null,"2009-08-04",1,null,10,null,null," E-Mail"]
[975154,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-03","2009-08-04","2009-08-04",null,null,"2009-08-04",0,1]
[975165,"Help Desk::Call Center","resolved","ocelen","Center for Real Estate Develop","Current Student",2009,8,"2009-08-03","2009-08-12","2009-08-12","2009-08-04",1,"2009-08-12",8,9,null," E-Mail"]
[975210,"Help Desk::Call Center","waiting","samwhit",null,"Non Current Student",2009,8,"2009-08-04","2009-08-14",null,"2009-08-04",0,null,10,null,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[975276,"Help Desk::Call Center","resolved","rli@alum.mit.edu",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," E-Mail"]
[975277,"Help Desk::Call Center","waiting","moverlin",null,"Non Current Student",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,10,null,null," E-Mail"]
[975329,"Help Desk::Call Center","resolved","knyzio","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-06","2009-08-06","2009-08-04",0,"2009-08-05",0,2,null," E-Mail"," Mac OS",null," Macintosh"," Entourage"]
[975349,"Help Desk::Service Center","resolved","slifka","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-04","2009-08-10","2009-08-10","2009-08-04",0,"2009-08-10",0,6,6," Voice"," Windows XP",null," PC"," Hardware"]
[975358,"Help Desk::Call Center","resolved","jlreed","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04",null,null,"2009-08-04",0,0,null," E-Mail"]
[975377,"Help Desk::Call Center","waiting","santosr","Chemical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,10,null,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[975381,"Help Desk::Call Center","resolved","alamo","Electrical Engineering-Computer Science","Current Employee",2009,8,"2009-08-04","2009-08-14","2009-08-14","2009-08-04",0,"2009-08-04",0,10,11," E-Mail"," BlackBerry",null," Mobile Device"," DHCP"]
[975387,"Help Desk::Call Center","new","dick","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-04","2009-08-14",null,"2009-08-04",0,null,0,null,null," Voice"," Windows",null," PC"," Outlook Express"]
[975393,"Help Desk::Call Center","resolved","dvorak","Audit Division","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[975397,"Help Desk::Call Center","resolved","scfberry","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," IE"]
[975435,"Help Desk::Business Help","waiting","ybarnaby","Media Laboratory","Current Employee",2009,8,"2009-08-04","2009-08-04",null,"2009-08-04",0,null,2,null,null," Voice"," Mac OS X"," .5.7"," Macintosh"," SAP, SAPWeb"]
[975442,"Help Desk::Call Center","resolved","gmckis01",null,"Non Current Employee",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-05",1,1,null," E-Mail"]
[975447,"Help Desk::Business Help","waiting","k1jones","Materials Science and Engineering","Current Employee",2009,8,"2009-08-04","2009-08-04",null,"2009-08-04",0,null,2,null,null," Voice"," Mac OS X",null," Macintosh"," BrioQuery"]
[975464,"Help Desk::Call Center","resolved","nanch","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," Voice"," Windows",null," PC"," Outlook"]
[975465,"Help Desk::Call Center","resolved","sasha_ts",null,"Non Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[975467,"Help Desk::Call Center","resolved","jcraig","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"]
[975468,"Help Desk::Service Center","resolved","sds@MIT.EDU",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Walkin"," Windows XP",null," PC"]
[975484,"Help Desk::Call Center","resolved","chaase","Biology","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS",null," Macintosh"]
[975486,"Help Desk::Call Center","resolved","dayna","Urban Studies & Planning","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," Voice"," Mac OS X",null," Macintosh"," Email:Other"]
[975489,"Help Desk::Trends","new","peloquin","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-04",null,null,null,null,0,null,null," Voice"]
[975497,"Help Desk::Business Help","resolved","sioban","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," Voice",null,null," PC"," SAP, SAPWeb"]
[975503,"Help Desk::Service Center","open","bofeng","Nuclear Engineering","Current Student",2009,8,"2009-08-04","2009-08-13",null,"2009-08-04",0,null,5,null,null," Voice",null,null," PC"]
[975505,"Help Desk::Trends","new","peloquin","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-04",null,null,null,null,0,null,null," Voice"]
[975516,"Help Desk::Call Center","resolved","nvicario",null,"Non Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS",10.5," Macintosh"]
[975529,"Help Desk::Call Center","waiting","guye","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,10,null,null," Voice"]
[975536,"Help Desk::Call Center","resolved","busfarha@mit.edu",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"," Safari 3.x or 4.x"]
[975566,"Help Desk::Call Center","resolved","npkelly","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-04","2009-08-10","2009-08-10","2009-08-04",0,"2009-08-04",0,6,6," Voice"," Windows XP",null," PC"," Email:Other"," autoresponder"]
[975567,"Help Desk::UNIX/Linux","resolved","davebra","Civil and Environmental Eng","Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," E-Mail"," Linux",null," PC"," Operating System"]
[975574,"Help Desk::Call Center","resolved","egoldber","History Section","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Certificates"," Safari"]
[975577,"Help Desk::Call Center","resolved","cpuryear","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[975581,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04",null,null,"2009-08-04",0,0]
[975590,"Help Desk::Call Center","resolved","alarcon","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-04","2009-08-06","2009-08-06","2009-08-04",0,"2009-08-06",0,2,null," E-Mail"," Windows Vista",null," PC"]
[975597,"Help Desk::Call Center","resolved","ehw","Materials Science and Eng","Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04",null,null,"2009-08-04",0,0,null," E-Mail"]
[975622,"Help Desk::Service Center","waiting","hsmarcus","Mechanical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-10",null,"2009-08-04",0,null,5,null,null," Voice",null,null," PC"]
[975624,"Help Desk::Service Center","resolved","rledoux","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-10","2009-08-10","2009-08-04",0,"2009-08-10",3,6,6," Walkin",null,null," PC"]
[975654,"Help Desk::Service Center","resolved","bpweiss","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-04","2009-08-06","2009-08-06","2009-08-04",0,"2009-08-06",1,2,2," Voice"," Windows Vista",null," PC"," Operating System"]
[975657,"Help Desk::Call Center","resolved","sturgeon",null,"Non Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," Voice"," Mac OS X",null," Macintosh"," Email:Other"," migrate from eudora"]
[975658,"Help Desk::Call Center","resolved","macleanc","Mechanical Engineering","Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",8]
[975659,"Help Desk::Service Center","waiting","inceclones@hotmail.com",null,null,2009,8,"2009-08-04","2009-08-07",null,"2009-08-04",0,null,3,null,null," Voice",null,null," PC"]
[975664,"Help Desk::Call Center","resolved","hallhf","McGovern Institute for Brain Research","Current Employee",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-04",0,1,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[975677,"Network::Requests","resolved","jweiss","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-09","2009-08-09","2009-08-05",1,"2009-08-09",0,5]
[975688,"Help Desk::Call Center","resolved","maxine","MIT Professional Education","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Unknown",null," Unknown"," Other"]
[975691,"Help Desk::Call Center","resolved","lupis","Chemical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[975696,"Help Desk::Service Center","resolved","ynchan","Biological Engineering","Current Student",2009,8,"2009-08-04","2009-08-10","2009-08-10","2009-08-04",0,"2009-08-10",0,6,null," Voice",null,null," PC"]
[975703,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null," PC"," TSM",5.4]
[975708,"Help Desk::Business Help","resolved","microbiology@MIT.EDU",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-05",0,1,0," E-Mail"]
[975719,"Network::Requests","new","smperry","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-04","2009-08-04",null,null,null,null,0]
[975727,"Help Desk::Service Center","waiting","youshun","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,2,null,null," Voice",null,null," PC"]
[975728,"Help Desk::Call Center","resolved","embaum","Center for International Studies","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Unknown",null," Unknown"," Lists (moira, mailman)"]
[975731,"Network::Requests","resolved","knoblich","Brain and Cognitive Sciences","Current Student",2009,8,"2009-08-04","2009-08-12","2009-08-12","2009-08-04",0,"2009-08-12",0,8,8," Voice"]
[975774,"Help Desk::Business Help","resolved","byg","Human Resources","Current Employee",2009,8,"2009-08-04","2009-08-06","2009-08-06","2009-08-04",0,"2009-08-04",0,2,2,null," Windows XP",null," PC"," Firefox"]
[975778,"Help Desk::Business Help","resolved","tzh","Sloan School of Management","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," Voice"]
[975812,"Help Desk::Call Center","resolved","marnie.a.phillips@gmail.com",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"]
[975813,"Help Desk::Call Center","resolved","pchang2","Biology","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[975822,"Help Desk::Call Center","resolved","elp","Office of the Provost","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows Vista",null," PC"," Word",2007]
[975823,"Help Desk::Call Center","resolved","jhawk",null,"Non Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[975826,"Help Desk::Call Center","resolved","jrt","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows Vista"," Home"," PC"," Internet Explorer",7.08]
[975838,"Help Desk::Call Center","resolved","epolyzoe@mtl.mit.edu",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[975840,"Help Desk::Business Help","waiting","karahan","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-04","2009-08-04",null,"2009-08-04",0,null,2,null,null," Voice"]
[975858,"Help Desk::Business Help","resolved","tulloch@ocean.mit.edu",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," E-Mail"]
[975875,"Help Desk::Call Center","waiting","ackemp","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,10,null,null," Voice"," Mac OS X",null," Macintosh"," Webmail"]
[975904,"Help Desk::Call Center","waiting","kheatley","Physics","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-05",1,null,9,null,null," E-Mail"]
[975914,"Help Desk::Call Center","resolved","ysurya2@gmail.com",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-05",0,1,1]
[975927,"Help Desk::Presales","resolved","vivek_soni@comcast.net",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-05",0,1,1," Voice"]
[975931,"Help Desk::Business Help","waiting","cpbrolev","Chemical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-05",null,"2009-08-04",0,null,3,null,null," E-Mail"," Windows XP",null," PC"," SAP, SAPWeb"]
[975933,"Help Desk::Service Center","open","aporter","DUE Desktop Support","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-11",7,null,0,null,null," E-Mail",null,null," Macintosh"]
[975941,"Help Desk::Call Center","resolved","sfilipia","VP Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-07","2009-08-07","2009-08-05",1,"2009-08-07",0,3,null," E-Mail"," Mac OS X",null," Macintosh"," Printing"]
[975969,"Help Desk::Call Center","resolved","h2ocoach","DAPER Administration","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[975971,"Help Desk::Backup","waiting","mcnary","Mechanical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-05",null,"2009-08-04",0,null,2,null,null," E-Mail"]
[975980,"Help Desk::Call Center","resolved","mtfarrel",null,"Non Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"]
[975983,"Help Desk::Business Help","waiting","egt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,8,"2009-08-04","2009-08-04",null,"2009-08-04",0,null,2,null,null," Voice"]
[975994,"Network::Requests","resolved","rlanigan","Information Services & Technology","Current Employee",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-05",0,1]
[975995,"Help Desk::Business Help","resolved","avansom","Comparative Media Studies","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," E-Mail"]
[975998,"Help Desk::Call Center","resolved","vanxuan","Operations Research","Current Student",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,null," E-Mail",null,null,null," Firefox"]
[976017,"Help Desk::Call Center","waiting","wandai","Francis Bitter Magnet Laboratory","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,10,null,null," V-Mail"]
[976018,"Help Desk::Service Center","waiting","mnouri","Chemical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-04",null,"2009-08-04",0,null,2,null,null," Voice"," Windows XP",null," PC"," Hardware"]
[976027,"Help Desk::Business Help","resolved","karen.stewart2@gmail.com",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,0," E-Mail"]
[976054,"Help Desk::Backup","waiting","sandersc","Student Support Services","Current Employee",2009,8,"2009-08-04","2009-08-04",null,"2009-08-04",0,null,2,null,null," E-Mail"]
[976065,"Help Desk::Call Center","resolved","urvashiu","Materials Processing Center","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows Vista",null," PC"," Internet Explorer"]
[976074,"Help Desk::Service Center","resolved","sebasc","Mechanical Engineering","Current Student",2009,8,"2009-08-04","2009-08-07","2009-08-07","2009-08-04",0,"2009-08-07",0,3,3," Voice"," Windows"," Vista Business"," PC"]
[976078,"Help Desk::Tether/iPass","resolved","shikano","Mechanical Engineering","Current Student",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," E-Mail"]
[976098,"Help Desk::Service Center","resolved","jeanmf","Urban Studies & Planning","Current Employee",2009,8,"2009-08-04","2009-08-06","2009-08-06","2009-08-04",0,"2009-08-06",0,2,null," Voice"," Mac OS X"," 10.4.x"," Macintosh"]
[976107,"Help Desk::Call Center","resolved","djbroder","Audio Visual Services","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X",10.5,null," Certificates"]
[976121,"Help Desk::Call Center","resolved","mjoyce","Technology Licensing Office","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[976123,"Help Desk::Call Center","resolved","mary_jo","School of Engineering","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"]
[976136,"Help Desk::Call Center","resolved","dabbott","Sloan School of Management","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null,null," Certificates"," Internet Explorer"]
[976139,"Help Desk::Call Center","waiting","hismith","Electrical Engineering-Computer Science","Current Employee",2009,8,"2009-08-04","2009-08-10","2009-08-04","2009-08-04",0,"2009-08-04",2,0,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[976141,"Help Desk::Service Center","resolved","nduquec","Mechanical Engineering","Current Student",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-05",0,1,1," Voice"]
[976151,"Help Desk::Business Help","resolved","sarrcam","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-04",0,"2009-08-05",0,1,1," E-Mail",null,null,null," SAP, SAPWeb"]
[976155,"Help Desk::Call Center","resolved","rokn","Medical","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[976160,"Help Desk::Business Help","resolved","lupis","Chemical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,0," Voice"," Windows Vista",null," PC"," SAP, SAPWeb"," Firefox 3.5.1"]
[976161,"Edtech::Stellar","open","arunar","Management","Current Student",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,0]
[976163,"Help Desk::Call Center","resolved","mssm","Sloan School of Management","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[976166,"Help Desk::Call Center","resolved","sof","Sloan School of Management","Current Employee",2009,8,"2009-08-04","2009-08-06","2009-08-06","2009-08-06",2,"2009-08-06",0,2,null," E-Mail"," Windows XP",null," PC"," Secure FX"]
[976169,"Help Desk::Call Center","resolved","dionne@ll.mit.edu",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," E-Mail"]
[976186,"Help Desk::Call Center","waiting","iba","Center for Collective Intelligence","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-05",1,null,9,null,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[976191,"Help Desk::Call Center","resolved","ilanasch","Lemelson/MIT Program","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Firefox"," 3.0.5"]
[976192,"Help Desk::Call Center","resolved","bradt","Physics","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X"," 10.5.6",null," Safari",4.5999999999999996]
[976200,"Network::Requests","resolved","edechter","McGovern Institute for Brain Research","Current Employee",2009,8,"2009-08-04","2009-08-07","2009-08-07","2009-08-04",0,"2009-08-07",0,3,2," Voice"]
[976203,"Help Desk::Service Center","waiting","katpak",null,"Non Current Student",2009,8,"2009-08-04","2009-08-13",null,"2009-08-04",0,null,10,null,null," Voice",null,null," PC"]
[976210,"Help Desk::Call Center","resolved","mlotfi","Office of Sponsored Programs","Current Employee",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,null," E-Mail"," Windows XP",null," PC"," Oracle, SQL*Net"]
[976215,"Help Desk::Call Center","resolved","lmschaef","Controller and Accounting Services","Current Employee",2009,8,"2009-08-04","2009-08-12","2009-08-12","2009-08-04",0,"2009-08-12",6,8,null," Voice"," Windows",null,null," Spam Screening"]
[976217,"Help Desk::Call Center","waiting","ainam","Urban Studies & Planning","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,10,null,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"]
[976227,"Help Desk::Call Center","resolved","jrf","Physics","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null," PC"," VPN"]
[976234,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[976242,"Help Desk::Call Center","resolved","hillels","Biology","Current Employee",2009,8,"2009-08-04","2009-08-12","2009-08-12","2009-08-05",1,"2009-08-12",7,8,null," E-Mail"," Windows",null,null," Internet Explorer",8]
[976244,"Help Desk::Call Center","resolved","srt","Department of Biological Engineering","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null,null," Internet Explorer",7]
[976254,"Network::Requests","resolved","yurilok","Management","Current Student",2009,8,"2009-08-04","2009-08-10","2009-08-10","2009-08-04",0,"2009-08-10",0,6,6," Voice"]
[976255,"Help Desk::Call Center","resolved","gyp","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X"," 10.5.7",null," Safari",4.0999999999999996]
[976265,"Help Desk::Call Center","resolved","jlabelle","Technology Review","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[976275,"Help Desk::Call Center","resolved","corkin","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"," 4.0.1"]
[976276,"Help Desk::Call Center","resolved","ladybug","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"]
[976282,"Help Desk::Call Center","resolved","kennyj62@media.mit.edu",null,null,2009,8,"2009-08-04","2009-08-04","2009-08-04","2009-08-04",0,"2009-08-04",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[976296,"Help Desk::Call Center","open","sywong","Office of the Provost","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-04",0,null,7,null,null," Voice"," Windows XP",null," PC"," Outlook"," 2003 -> 2007"]
[976300,"Help Desk::Call Center","waiting","hisagi","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-04","2009-08-12",null,"2009-08-05",1,null,8,null,null," E-Mail"," Windows XP",null," PC"," Certificates"," IE"]
[976315,"Help Desk::Call Center","resolved","santosr","Chemical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,null," E-Mail"]
[976324,"Help Desk::Call Center","resolved","alexander.boxer@gmail.com",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,null," E-Mail"]
[976331,"Help Desk::UNIX/Linux","new","denvid","Civil and Environmental Eng","Current Student",2009,8,"2009-08-04","2009-08-14","2009-08-06","2009-08-05",1,null,0,2,2," E-Mail"," Linux",null," PC"," Printing:KLPR,LPR"]
[976340,"Help Desk::UNIX/Linux","resolved","jmerkin","Biology","Current Student",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,1," E-Mail"," Linux",null," PC"," Hardware"]
[976342,"Edtech::Stellar","resolved","bhughey","Mechanical Engineering","Current Employee",2009,8,"2009-08-04","2009-08-14","2009-08-14","2009-08-05",1,"2009-08-14",0,10,9]
[976344,"Help Desk::Call Center","resolved","bma","Urban Studies & Planning","Current Employee",2009,8,"2009-08-04","2009-08-05","2009-08-05",null,null,"2009-08-05",0,1,null," E-Mail"]
[976360,"Help Desk::Call Center","resolved","paullaza",null,"Non Current Student",2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,null," E-Mail"]
[976363,"Help Desk::Call Center","resolved","arvin@mailmessenger.com",null,null,2009,8,"2009-08-04","2009-08-13","2009-08-13","2009-08-06",2,"2009-08-13",6,9,null," E-Mail"]
[976372,"Help Desk::Presales","resolved","rdimino@optonline.net",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,1," E-Mail"]
[976419,"Help Desk::Call Center","resolved","jyhou","Biology","Current Employee",2009,8,"2009-08-04","2009-08-12","2009-08-12","2009-08-05",1,"2009-08-12",7,8,null," E-Mail"]
[976423,"Help Desk::Athena","resolved","jfig","Chemical Engineering","Current Student",2009,8,"2009-08-04","2009-08-12","2009-08-12","2009-08-05",1,"2009-08-12",7,8,8," E-Mail"]
[976425,"Help Desk::Call Center","resolved","annehgoldberg@gmail.com",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,null," E-Mail"]
[976434,"Help Desk::Call Center","resolved","wjpabich@gmail.com",null,null,2009,8,"2009-08-04","2009-08-05","2009-08-05","2009-08-05",1,"2009-08-05",0,1,0]
[976513,"Help Desk::Athena","resolved","rgraemer",null,"Moira Account",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,1," E-Mail"]
[976546,"Help Desk::Call Center","resolved","maynew","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-05","2009-08-13","2009-08-13","2009-08-05",0,"2009-08-13",7,8,null," E-Mail"]
[976572,"Help Desk::Call Center","resolved","kadak","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"," Windows XP",null," PC"," Internet Explorer",8]
[976576,"Network::Requests","resolved","rlanigan","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0]
[976584,"Help Desk::Call Center","resolved","luperfoy","School of Engineering","Current Employee",2009,8,"2009-08-05","2009-08-12","2009-08-12","2009-08-05",0,"2009-08-12",0,7,null," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"," and mail"]
[976591,"Help Desk::Call Center","resolved","woodson","Physics","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"]
[976592,"Help Desk::Call Center","waiting","dennis","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-05",null,"2009-08-05",0,null,2,null,null," Voice"," Windows XP",null," PC"," Outlook"]
[976605,"Help Desk::Call Center","resolved","mreardon","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,null," E-Mail"]
[976624,"Help Desk::Call Center","resolved","stenorio","School of Engineering","Current Employee",2009,8,"2009-08-05","2009-08-12","2009-08-12","2009-08-05",0,"2009-08-12",7,7,null," Voice"," Mac OS X"," .5.7"," Macintosh"," Certificates"]
[976629,"Help Desk::Call Center","resolved","brucem","Gordon Engineering Leadership Program","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X"," 10.5.5"," Macintosh"," Safari"]
[976635,"Help Desk::Athena","waiting","bpaine",null,"Moira Account",2009,8,"2009-08-05","2009-08-12",null,"2009-08-06",1,null,7,null,null," E-Mail"]
[976638,"Help Desk::Business Help","waiting","gmonahan","Office of the Provost","Current Employee",2009,8,"2009-08-05","2009-08-05",null,"2009-08-05",0,null,2,null,null," E-Mail"]
[976648,"Help Desk::Presales","resolved","camillew",null,"Non Current Student",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,1," Voice"," Windows",null," PC"," Operating System"]
[976654,"Help Desk::Business Help","resolved","sean0138","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"]
[976664,"Help Desk::Call Center","resolved","dgwilson","Mechanical Engineering","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"," Unknown",null," Unknown"," Email:Other"]
[976675,"Help Desk::Call Center","resolved","aquaad","Center for Information Systems Research","Current Employee",2009,8,"2009-08-05","2009-08-07","2009-08-07","2009-08-05",0,"2009-08-06",0,2,null," Voice"," Windows Vista",null," PC"," Firefox"," 3.0.12"]
[976682,"Help Desk::Call Center","resolved","eaj",null,"Non Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"]
[976689,"Help Desk::Call Center","resolved","rkanasty","Chemical Engineering","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"]
[976695,"Help Desk::Backup","resolved","pmilt","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"]
[976699,"Help Desk::Call Center","resolved","santosr","Chemical Engineering","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null,null," Certificates"," IE"]
[976701,"Help Desk::Service Center","resolved","ben.cluff@gmail.com",null,null,2009,8,"2009-08-05","2009-08-07","2009-08-07","2009-08-05",0,"2009-08-07",0,2,null," Voice"," Windows XP",null," PC"]
[976710,"Help Desk::Call Center","resolved","kerrigan","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-05","2009-08-07","2009-08-07","2009-08-05",0,"2009-08-05",0,2,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[976733,"Help Desk::Call Center","resolved","eaj",null,"Non Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null,null," Certificates"," IE"]
[976754,"Help Desk::Service Center","resolved","turk","Mechanical Engineering","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Windows Vista",null," PC"]
[976761,"Help Desk::Business Help","resolved","aleksey","Materials Processing Center","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Windows Vista",null," PC"," SAP, SAPWeb"]
[976773,"Help Desk::Service Center","new","atrimble","Mechanical Engineering","Current Student",2009,8,"2009-08-05","2009-08-12",null,"2009-08-06",1,null,0,null,null," Voice",null,null," PC"]
[976788,"Help Desk::Call Center","resolved","kenwhite","Sloan School of Management","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"]
[976794,"Help Desk::Service Center","resolved","qche","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",1,1,null," Voice"," Windows XP",null," PC"]
[976816,"Help Desk::Call Center","resolved","tendler","Urban Studies & Planning","Current Employee",2009,8,"2009-08-05","2009-08-07","2009-08-07","2009-08-07",2,"2009-08-06",0,2,null," Voice"," Windows XP",null," PC"," Word",2007]
[976817,"Help Desk::Call Center","resolved","ssilbey","SHASS Department Heads","Current Employee",2009,8,"2009-08-05","2009-08-10","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Safari"]
[976831,"Help Desk::Call Center","resolved","pbrenton","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Unknown",null," Unknown"," Network:Outage"]
[976848,"Help Desk::Call Center","resolved","dhfriedm","Architecture","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-06",1,"2009-08-06",0,1,null," E-Mail"]
[976855,"Help Desk::Call Center","resolved","momeara","Physics","Current Employee",2009,8,"2009-08-05","2009-08-10","2009-08-10","2009-08-05",0,"2009-08-10",0,5,null," Voice"," Other",null," Printer"," Printing"]
[976861,"Help Desk::Call Center","resolved","ttrapp",null,"Non Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Certificates"]
[976866,"Help Desk::Call Center","waiting","indira","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-06",1,"2009-08-06",2,1,null," E-Mail"," Windows Vista",null," PC"]
[976880,"Help Desk::Call Center","resolved","info@mabelnegrete.com",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0,null," Mac OS X",null," Macintosh"," Entourage"]
[976885,"Help Desk::Call Center","waiting","dc_page","Biology","Current Employee",2009,8,"2009-08-05","2009-08-14",null,"2009-08-05",0,null,9,null,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[976892,"Help Desk::Service Center","resolved","oaz","Health Sciences & Technology","Current Student",2009,8,"2009-08-05","2009-08-11","2009-08-11","2009-08-05",0,"2009-08-11",5,6,null," Voice",null,null," PC"]
[976893,"Help Desk::Call Center","resolved","alsabah","Economics","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[976895,"Help Desk::Call Center","resolved","jmhunt","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-12","2009-08-12","2009-08-05",0,"2009-08-12",5,7,null," E-Mail"," Windows Vista",null," PC"," Certificates"," IE8"]
[976899,"Help Desk::Call Center","resolved","tcns",null,"Non Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"]
[976917,"Help Desk::Call Center","resolved","Andrew.Privette@gmail.com",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"]
[976920,"Help Desk::Business Help","resolved","superkujon@gmail.com",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," E-Mail"]
[976928,"Help Desk::Backup","waiting","wendell","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-05","2009-08-05",0,"2009-08-05",2,0,-1," E-Mail"," Mac OS X",10.5,null," TSM",5.5]
[976935,"Help Desk::Call Center","resolved","meddy","Chemistry","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Mac OS X",null," Macintosh"," VPN"]
[976948,"Help Desk::Call Center","resolved","imani","Ofc of the Dean for Graduate Education","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null," PC"," Firefox",3]
[976952,"Help Desk::Service Center","waiting","hansdiet","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-14",null,"2009-08-05",0,null,11,null,null," Voice",null,null," Macintosh"]
[976957,"Help Desk::Call Center","resolved","baty",null,"Non Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," AppleMail"]
[976960,"Help Desk::Call Center","waiting","adie","Management","Current Student",2009,8,"2009-08-05","2009-08-10",null,"2009-08-05",0,null,6,null,null," E-Mail"," Windows Vista",null," PC"," Internet Explorer"]
[976965,"Help Desk::Business Help","resolved","rgaken","Urban Studies & Planning","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice",null,null,null," SAP, SAPWeb"]
[976973,"Help Desk::Call Center","waiting","alexandy","Literature Section","Current Employee",2009,8,"2009-08-05","2009-08-12",null,"2009-08-05",0,null,9,null,null," E-Mail"]
[976975,"Help Desk::Call Center","resolved","sponda","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"]
[976989,"Help Desk::Call Center","waiting","mriegelhaupt@gmail.com",null,null,2009,8,"2009-08-05","2009-08-06","2009-08-05","2009-08-05",0,"2009-08-05",2,0,-1," E-Mail"," Unknown",null," Unknown"," Certificates"]
[976995,"Help Desk::Call Center","resolved","jdahlman",null,"Non Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[977006,"Help Desk::Call Center","resolved","joewelch","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05",null,null,"2009-08-05",0,0,null," E-Mail"]
[977009,"Help Desk::Call Center","resolved","mthomp","Residential Life Programs","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05",null,null,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[977011,"Help Desk::Call Center","resolved","EGT@space.MIT.EDU",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Mac OS X",null," Macintosh"," VirusScan, Virex"]
[977019,"Help Desk::Business Help","resolved","beene","Comparative Media Studies","Current Employee",2009,8,"2009-08-05","2009-08-07","2009-08-05","2009-08-05",0,"2009-08-05",0,0,-2," E-Mail"]
[977023,"Help Desk::Call Center","resolved","robindem",null,"Non Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"]
[977034,"Help Desk::Call Center","resolved","bbrown","Division of Comparative Medicine","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"]
[977035,"Help Desk::Call Center","resolved","bburan@alum.mit.edu",null,null,2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,null," E-Mail"," Windows Vista",null," PC"]
[977036,"Help Desk::Call Center","resolved","sonal@MIT.EDU",null,null,2009,8,"2009-08-05","2009-08-12","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null," PC"," Network:Other"]
[977037,"Help Desk::Business Help","resolved","kalyanv","Comp Sci & Artificial Intelligence Lab","Current Employee",2009,8,"2009-08-05","2009-08-07","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Windows",null," PC"," SAP, SAPWeb"]
[977040,"Help Desk::Call Center","resolved","lody","Budget, Finance and Treasury","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows",null," PC"," Certificates"]
[977044,"Help Desk::Service Center","resolved","jmelom","Biology","Current Student",2009,8,"2009-08-05","2009-08-10","2009-08-10","2009-08-05",0,"2009-08-10",2,5,5," Voice"," Windows Vista",null," PC"]
[977046,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0]
[977053,"Help Desk::Call Center","resolved","fisb","Medical","Current Employee",2009,8,"2009-08-05","2009-08-12","2009-08-12","2009-08-05",0,"2009-08-12",6,7,null," Voice"," Windows",null," PC"," Certificates"," IE"]
[977059,"Help Desk::Call Center","resolved","mpwalsh",null,"Non Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null," PC"]
[977108,"Help Desk::Call Center","resolved","amyc@studentsandteachers.org",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," E-Mail"]
[977113,"Help Desk::Call Center","resolved","santucci","Office of Faculty Support","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice",null,null,null," Other"," Wiki"]
[977117,"Help Desk::Service Center","open","modarres","Mechanical Engineering","Current Employee",2009,8,"2009-08-05","2009-08-14",null,"2009-08-05",0,null,4,null,null," Voice",null,null," PC"]
[977135,"Help Desk::Call Center","resolved","nhuch@MIT.EDU",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[977137,"Help Desk::Call Center","resolved","rerosen","Lab for Electromagnetic Electronic Sys","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",6]
[977140,"Help Desk::Call Center","resolved","dkallin","Environment, Health & Safety Office","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-06",1,"2009-08-06",0,1,null," E-Mail"," Windows",null," PC"," Outlook",2003]
[977152,"Help Desk::Call Center","resolved","roberson","Student Activities","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS",10.5," Macintosh"," Email:Other"]
[977171,"Edtech::Stellar","open","lwatts","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-06",null,"2009-08-06",1,null,0]
[977175,"Help Desk::Business Help","resolved","haverty","Chemical Engineering","Current Employee",2009,8,"2009-08-05","2009-08-10","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," E-Mail"]
[977180,"Help Desk::Call Center","waiting","grindle","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-05","2009-08-12",null,"2009-08-05",0,null,9,null,null," Voice",null,null,null," Webmail"]
[977181,"Help Desk::Service Center","resolved","nurxat","Materials Science and Engineering","Current Employee",2009,8,"2009-08-05","2009-08-07","2009-08-07","2009-08-05",0,"2009-08-07",0,2,2," Voice",null,null," PC"]
[977189,"Help Desk::Call Center","resolved","dabiri","Mechanical Engineering","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[977190,"Help Desk::Call Center","resolved","carr","Media Laboratory","Current Employee",2009,8,"2009-08-05","2009-08-12","2009-08-12","2009-08-05",0,"2009-08-12",6,7,null," Voice"," Windows XP",null," PC"," Certificates"," IE"]
[977208,"Help Desk::Call Center","resolved","ecabone","Office of the VP for Institute Affairs","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Firefox"]
[977212,"Network::Requests","resolved","jmcfad",null,"Non Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-06",1,"2009-08-06",0,1,0," E-Mail"]
[977223,"Help Desk::Call Center","resolved","fengn",null,"Non Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-06",1,"2009-08-06",0,1,null," E-Mail"]
[977245,"Help Desk::Call Center","resolved","tina.shih@ll.mit.edu",null,null,2009,8,"2009-08-05","2009-08-12","2009-08-12","2009-08-05",0,"2009-08-12",6,7,null," Voice"," Windows XP",null," PC"," Certificates"]
[977262,"Help Desk::Service Center","new","jmilgram","Mechanical Engineering","Current Employee",2009,8,"2009-08-05","2009-08-14",null,"2009-08-05",0,null,0,null,null," Voice"," Windows XP"," sp3"," PC"," Internet Explorer"]
[977268,"Help Desk::Call Center","resolved","graciew","Administrative Services: Chem E/DMSE","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null," PC"]
[977269,"Help Desk::Call Center","resolved","unknown",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Unknown",null," Unknown"," Other"]
[977278,"Help Desk::Call Center","resolved","ainam","Urban Studies & Planning","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[977279,"Help Desk::Call Center","resolved","arjun","Koch Inst - Integrative Cancer Research","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,null," E-Mail",null,null,null," DHCP"]
[977283,"Help Desk::Service Center","resolved","sgilad","Laboratory for Nuclear Science","Current Employee",2009,8,"2009-08-05","2009-08-11","2009-08-11","2009-08-05",0,"2009-08-05",0,6,null," Walkin"," Windows XP",null," PC"," VirusScan, Virex"]
[977288,"Help Desk::Call Center","resolved","yoohoon",null,"Non Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null,null," Internet Explorer",7]
[977290,"Help Desk::Call Center","resolved","oaz","Health Sciences & Technology","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Athena",null," Athena"," Athena"]
[977296,"Help Desk::Service Center","resolved","lvyan","Earth, Atmos & Planetary Sci","Current Student",2009,8,"2009-08-05","2009-08-13","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Walkin"," Windows Vista",null," PC"," Certificates"]
[977300,"Help Desk::Business Help","resolved","ferguson@ilp.mit.edu",null,null,2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,0," E-Mail"," Unknown",null," Unknown"," SAP, SAPWeb"]
[977311,"Help Desk::Call Center","waiting","shujunc","Chemical Engineering","Current Employee",2009,8,"2009-08-05","2009-08-12",null,"2009-08-05",0,null,9,null,null," E-Mail",null,null,null," Hardware"]
[977312,"Help Desk::Call Center","resolved","luperfoy","School of Engineering","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[977319,"Help Desk::Call Center","waiting","hmc","DAPER Facilities","Current Employee",2009,8,"2009-08-05","2009-08-12",null,"2009-08-05",0,null,8,null,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[977325,"Help Desk::Business Help","resolved","susang","Center for Matl Science and Engineering","Current Employee",2009,8,"2009-08-05","2009-08-07","2009-08-05","2009-08-05",0,"2009-08-05",0,0,-2," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[977327,"Help Desk::Call Center","resolved","elishag","Urban Studies and Planning","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[977329,"Help Desk::Business Help","resolved","killough","Office of the Vice President for Finance","Current Employee",2009,8,"2009-08-05","2009-08-10","2009-08-06","2009-08-05",0,"2009-08-05",0,1,1," E-Mail"]
[977340,"Help Desk::Service Center","resolved","sshuf@mit.edu",null,null,2009,8,"2009-08-05","2009-08-12","2009-08-12","2009-08-05",0,"2009-08-12",2,7,null," Voice",null,10.5," Macintosh"]
[977341,"Help Desk::Service Center","resolved","chunting","Civil and Environmental Eng","Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Windows XP",null," PC"]
[977368,"Help Desk::Call Center","waiting","kanyagui",null,"Non Current Student",2009,8,"2009-08-05","2009-08-12",null,"2009-08-05",0,null,9,null,null," Voice"]
[977377,"Help Desk::Call Center","resolved","hgm","Urban Studies & Planning","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null,null," Internet Explorer",7," Stellar"]
[977381,"Help Desk::Service Center","resolved","ctl@MIT.EDU",null,null,2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,0," Voice"," Windows XP",null," PC"," Hardware"]
[977383,"Help Desk::Athena","waiting","farhadi","Civil and Environmental Eng","Current Student",2009,8,"2009-08-05","2009-08-12",null,"2009-08-05",0,null,5,null,null," E-Mail"]
[977392,"Network::Requests","resolved","nthaler","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-11","2009-08-11","2009-08-07",2,"2009-08-11",0,6]
[977393,"Help Desk::Business Help","waiting","jarina","Electrical Engineering-Computer Science","Current Employee",2009,8,"2009-08-05","2009-08-06",null,"2009-08-05",0,null,3,null,null," E-Mail"]
[977396,"Help Desk::Call Center","resolved","blairk","Aeronautics and Astronautics","Current Employee",2009,8,"2009-08-05","2009-08-14","2009-08-14","2009-08-12",7,"2009-08-12",0,9,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"]
[977402,"Help Desk::Call Center","resolved","ichapman","History Section","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Windows XP",null," PC"," Secure FX"]
[977404,"Help Desk::Call Center","resolved","abdimom@gmail.com",null,null,2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-05",0,1,null," E-Mail"," Mac OS X",null," Macintosh"," Exchange"]
[977437,"Help Desk::Call Center","resolved","halligan","Architecture","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[977440,"Help Desk::Call Center","resolved","gelhar","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",10.4," Macintosh"," Certificates"]
[977454,"Help Desk::Call Center","resolved","lprocz",null,"Non Current Student",2009,8,"2009-08-05","2009-08-05","2009-08-05","2009-08-05",0,"2009-08-05",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[977475,"Help Desk::Call Center","resolved","espeed",null,"Non Current Student",2009,8,"2009-08-05","2009-08-06","2009-08-06",null,null,"2009-08-06",0,1,null," E-Mail"]
[977477,"Help Desk::Business Help","resolved","rileyh","Human Resources","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-05",0,"2009-08-06",0,1,null," E-Mail"]
[977487,"Help Desk::Service Center","open","andrewrm",null,"Non Current Student",2009,8,"2009-08-05","2009-08-06",null,"2009-08-06",1,null,0,null,null," E-Mail"," Mac OS X",null," Macintosh"," VMware"]
[977504,"Help Desk::Service Center","resolved","abdimom",null,"Non Current Student",2009,8,"2009-08-05","2009-08-06","2009-08-06",null,null,"2009-08-06",0,1,0," E-Mail",null,null," Unknown"]
[977518,"Help Desk::Service Center","new","dik","Urban Studies and Planning","Current Student",2009,8,"2009-08-05","2009-08-12",null,"2009-08-06",1,null,0,null,null," E-Mail",null,null," PC"]
[977544,"Network::Requests","resolved","boojum","Information Services & Technology","Current Employee",2009,8,"2009-08-05","2009-08-06","2009-08-06","2009-08-06",1,"2009-08-06",0,1]
[977552,"Help Desk::Call Center","resolved","nicole_c","Biological Engineering","Current Student",2009,8,"2009-08-06","2009-08-14","2009-08-14","2009-08-06",0,"2009-08-14",1,8,null," E-Mail"," Windows Vista",null," PC"," Internet Explorer"]
[977556,"Help Desk::Business Help","waiting","jkhabia@MIT.EDU",null,null,2009,8,"2009-08-06","2009-08-06",null,"2009-08-06",0,null,2,null,null," E-Mail"]
[977574,"Help Desk::Call Center","resolved","sophieni",null,"Non Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06",null,null,"2009-08-06",0,0,null," E-Mail"]
[977675,"Help Desk::Call Center","resolved","rscott","Vice Pres for Resource Development","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," E-Mail"]
[977682,"Help Desk::Business Help","waiting","joanf",null,"Non Current Employee",2009,8,"2009-08-06","2009-08-06",null,"2009-08-06",0,null,2,null,null," E-Mail"," Windows XP",null," PC"," Certificates"]
[977689,"Help Desk::Service Center","waiting","yboucher","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-06","2009-08-07",null,"2009-08-06",0,null,3,null,null," Voice"," Mac OS X",null," Macintosh"]
[977690,"Help Desk::Call Center","resolved","hrose","Office of Development Services","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X"," 10.5.8"," Macintosh",null," jabber"]
[977694,"Help Desk::Business Help","resolved","semipark","Chemistry","Current Student",2009,8,"2009-08-06","2009-08-10","2009-08-06","2009-08-06",0,"2009-08-06",0,0,0," Voice"," Windows XP",null," PC"," SAP, SAPWeb"," sapweb"]
[977699,"Help Desk::Call Center","resolved","gceder","Materials Science and Engineering","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," E-Mail"]
[977713,"Help Desk::Call Center","resolved","slocum","Mechanical Engineering","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," E-Mail"]
[977722,"Edtech::Stellar","open","dwhitney","Center for Technology, Policy & Ind Dev","Current Employee",2009,8,"2009-08-06","2009-08-11",null,"2009-08-06",0,null,0]
[977748,"Help Desk::Call Center","resolved","sesarma","Mechanical Engineering","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X"," 10.5.6",null," Safari"]
[977754,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-06","2009-08-06","2009-08-06",null,null,"2009-08-06",0,0]
[977755,"Help Desk::Athena","resolved","unknown",null,null,2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[977756,"Help Desk::Call Center","resolved","kross","Architecture","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"]
[977757,"Edtech::Stellar","resolved","hoag","Urban Studies & Planning","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06",null,null,"2009-08-06",0,0,0]
[977759,"Help Desk::Call Center","waiting","bower1224@yahoo.com",null,null,2009,8,"2009-08-06","2009-08-12",null,"2009-08-06",0,null,8,null,null," E-Mail"]
[977765,"Help Desk::Service Center","waiting","whaley","Chemical Engineering","Current Student",2009,8,"2009-08-06","2009-08-13",null,"2009-08-06",0,null,5,null,null," E-Mail"," Windows",null," PC"]
[977767,"Help Desk::Call Center","waiting","kroney",null,"Moira Account",2009,8,"2009-08-06","2009-08-06",null,"2009-08-06",0,null,2,null,null," E-Mail"]
[977769,"Network::Requests","resolved","ccasso","Sloan School of Management","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0]
[977786,"Help Desk::Business Help","resolved","ahern","MIT Sea Grant College Program","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,0," E-Mail"," Windows XP",null," PC"," SAP, SAPWeb"," SRS Vacation Tracker"]
[977808,"Network::Requests","resolved","rlanigan","Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0]
[977827,"Help Desk::Call Center","waiting","great",null,"Non Current Employee",2009,8,"2009-08-06","2009-08-06",null,"2009-08-06",0,null,2,null,null," E-Mail"]
[977829,"Help Desk::Call Center","resolved","w33w",null,"Non Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[977843,"Help Desk::Call Center","waiting","tpixton","Office of the VP for Institute Affairs","Current Employee",2009,8,"2009-08-06","2009-08-06",null,"2009-08-06",0,null,2,null,null," Voice"," Mac OS X",null," Mainframe"," TechTime"]
[977871,"Help Desk::HDweb","resolved","erobbins","Division of Comparative Medicine","Current Employee",2009,8,"2009-08-06","2009-08-10","2009-08-10","2009-08-06",0,"2009-08-06",0,4,4," Voice"]
[977882,"Help Desk::Call Center","resolved","cbutler","VP Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"," SAP, SAPWeb"]
[977891,"Help Desk::Call Center","resolved","robertac","Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," E-Mail"]
[977894,"Help Desk::Call Center","resolved","mikhailm",null,"Moira Account",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[977922,"Network::Requests","resolved","jchiang","Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-10","2009-08-10","2009-08-07",1,"2009-08-07",0,4]
[977925,"Help Desk::Call Center","resolved","ilanasch","Lemelson/MIT Program","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"," Firefox",3.5]
[977930,"Network::Requests","new","raeburn",null,"Non Current Employee",2009,8,"2009-08-06","2009-08-06",null,null,null,null,0]
[977931,"Help Desk::Call Center","resolved","penman",null,"Non Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[977942,"Help Desk::Call Center","resolved","amohamed","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," E-Mail"," Windows",7," PC"]
[977950,"Help Desk::Call Center","resolved","yshin","Materials Science and Eng","Current Student",2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-07",1,"2009-08-07",0,1,null," E-Mail"]
[977958,"Help Desk::Call Center","resolved","syerid",null,"Non Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[977980,"Help Desk::Business Help","waiting","sfay","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-06","2009-08-10",null,"2009-08-06",0,null,6,null,null," Voice"," Windows XP",null," PC"," SAP, SAPWeb"," Sapweb"]
[977992,"Help Desk::Call Center","resolved","solibet","Lab for Manufacturing & Productivity","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06",null,null,"2009-08-06",0,0,null," E-Mail"]
[977993,"Help Desk::Call Center","resolved","r.diffley@att.net",null,null,2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,0," Voice"," Windows XP",null," PC"," Operating System"]
[978025,"Help Desk::Call Center","waiting","sswang","Sloan School of Management","Current Employee",2009,8,"2009-08-06","2009-08-07",null,"2009-08-06",0,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[978027,"Help Desk::Business Help","waiting","chalfant","MIT Sea Grant College Program","Current Employee",2009,8,"2009-08-06","2009-08-07","2009-08-06","2009-08-06",0,"2009-08-06",2,0,0," E-Mail"]
[978031,"Help Desk::Call Center","resolved","judyd","School of Architecture & Planning","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice",null,null," Other"]
[978033,"Help Desk::Business Help","resolved","dipronio","Office of the VP for Institute Affairs","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,0," Voice"," Mac OS X"," 10.4.1 1"," Macintosh"," Citrix"]
[978037,"Help Desk::Call Center","resolved","jcraig","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"," Eudora"]
[978040,"Help Desk::Call Center","resolved","cbdewart","Architecture","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X",null,null," Spam Screening"," Spam Quarantine"]
[978047,"Help Desk::Call Center","resolved","bwhang","Biology","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978052,"Help Desk::Call Center","resolved","allj","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice",null,null,null," Certificates"]
[978067,"Help Desk::Call Center","resolved","efish",null,"Non Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," E-Mail",null,null,null," Certificates"]
[978071,"Help Desk::Service Center","resolved","lrao","VP Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-13","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Walkin"," Mac OS X",null," Macintosh"," Entourage"]
[978095,"Help Desk::Call Center","waiting","jawalsh","HR/Payroll","Current Employee",2009,8,"2009-08-06","2009-08-13",null,"2009-08-06",0,null,9,null,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[978097,"Help Desk::Call Center","resolved","betty","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"," Powerpoint"]
[978100,"Help Desk::Call Center","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978121,"Help Desk::Call Center","resolved","kayser","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-06","2009-08-13","2009-08-13","2009-08-06",0,"2009-08-06",0,7,null," Voice"," Mac OS X",null," Macintosh"," TechTime"]
[978128,"Help Desk::Call Center","resolved","eleonore@mit.edu",null,null,2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null," PC"," Network:Wireless",null," Network"]
[978140,"Help Desk::Service Center","waiting","ginad","MIT Press","Current Employee",2009,8,"2009-08-06","2009-08-11",null,"2009-08-06",0,null,3,null,null," Voice"," Windows",null," PC"," Hardware"]
[978145,"Help Desk::Customercare","new","doczi","Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-06",null,null,null,null,0,null,null," E-Mail"]
[978149,"Help Desk::Service Center","resolved","smbateni","Civil and Environmental Eng","Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,0," Voice"," Windows Vista",null," PC"]
[978187,"Edtech::Stellar","resolved","skeating","Sloan School of Management","Current Employee",2009,8,"2009-08-06","2009-08-14","2009-08-14","2009-08-06",0,"2009-08-06",0,8,8,null," Windows XP",null," PC"," Stellar"]
[978216,"Help Desk::Service Center","resolved","natkins","Libraries","Current Employee",2009,8,"2009-08-06","2009-08-13","2009-08-13","2009-08-06",0,"2009-08-13",3,7,null," Voice",null,null," PC"]
[978222,"Help Desk::Business Help","resolved","boelo78","Chemical Engineering","Current Employee",2009,8,"2009-08-06","2009-08-10","2009-08-07","2009-08-06",0,"2009-08-06",0,1,1," E-Mail",null,null,null," Certificates"]
[978232,"Help Desk::Call Center","resolved","nnickers","Technology Review","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows XP",null,null," Internet Explorer",7]
[978235,"Help Desk::Presales","resolved","juniebug26@gmail.com",null,null,2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-07",1,"2009-08-07",0,1,1," E-Mail"]
[978248,"Help Desk::Athena","open","arman","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-06","2009-08-14",null,"2009-08-07",1,null,4,null,null," E-Mail"]
[978253,"Help Desk::Call Center","resolved","jkastorf","Residential Life Programs","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X",null,null," Certificates"]
[978262,"Help Desk::Call Center","waiting","mspriggs","Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-06",null,"2009-08-06",0,null,2,null,null," E-Mail"]
[978268,"Help Desk::Customercare","new","aschoar","Sloan School of Management","Current Employee",2009,8,"2009-08-06","2009-08-06",null,null,null,null,0,null,null," E-Mail"]
[978275,"Help Desk::Call Center","resolved","shimizust@gmail.com",null,null,2009,8,"2009-08-06","2009-08-12","2009-08-12","2009-08-07",1,"2009-08-07",0,6,null," E-Mail"]
[978276,"Help Desk::Call Center","resolved","groisser","Architecture","Current Employee",2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-06",0,"2009-08-06",0,1,null," E-Mail",null,null,null," Certificates"]
[978289,"Help Desk::Call Center","resolved","nashford","School of Engineering","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice",null,null,null," SAP, SAPWeb"]
[978292,"Help Desk::Call Center","resolved","bales","Edgerton Center","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X"," 10.5.7",null," Safari"]
[978298,"Help Desk::Service Center","resolved","pearlin","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-06","2009-08-13","2009-08-13","2009-08-06",0,"2009-08-13",1,7,7," Voice"," Mac OS X"," 10.5.7"," Macintosh"]
[978311,"Help Desk::Call Center","open","bsjohnst","Chemical Engineering","Current Employee",2009,8,"2009-08-06","2009-08-14","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice",null,null,null,null,null," Stellar"]
[978316,"Help Desk::Business Help","resolved","dennisko","Chemical Engineering","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,0," Voice"]
[978321,"Help Desk::Call Center","resolved","shamarah","Economics","Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Athena",null," Athena"," Certificates"," Fierfox"]
[978330,"Help Desk::Call Center","resolved","ubhattac","Sloan School of Management","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978333,"Help Desk::Call Center","resolved","suara2","List Visual Arts Center","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978334,"Help Desk::Call Center","resolved","alcohen","MIT Sea Grant College Program","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978338,"Help Desk::Call Center","resolved","jkchan@mit.edu",null,null,2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978343,"Edtech::Stellar","open","ninat","Urban Studies & Planning","Current Employee",2009,8,"2009-08-06","2009-08-14",null,"2009-08-07",1,null,0]
[978345,"Help Desk::Call Center","resolved","kjvaeth","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X"," 10.5.7",null," Network:Home"]
[978346,"Help Desk::Backup","open","blm","Chemistry","Current Employee",2009,8,"2009-08-06","2009-08-13","2009-08-10","2009-08-06",0,"2009-08-07",0,4,4," E-Mail"]
[978354,"Help Desk::Call Center","resolved","cvjason","Aeronautics and Astronautics","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," SAP, SAPWeb"]
[978362,"Help Desk::Call Center","resolved","dgrazian",null,"Non Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows",null," PC"," Buying Advice"]
[978379,"Help Desk::Call Center","resolved","gsherman","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978384,"Help Desk::Call Center","waiting","zahn","Electrical Engineering-Computer Science","Current Employee",2009,8,"2009-08-06","2009-08-06",null,"2009-08-06",0,null,2,null,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[978401,"Help Desk::Call Center","resolved","msfeld","Physics","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[978410,"Help Desk::Call Center","waiting","leoiwai","Department of Biological Engineering","Current Employee",2009,8,"2009-08-06","2009-08-07",null,"2009-08-07",1,null,2,null,null," E-Mail"," Windows",null," PC"," Certificates"]
[978413,"Help Desk::Call Center","resolved","vijayk","Physics","Current Student",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"]
[978442,"Help Desk::Mobile Devices","resolved","lippard","Chemistry","Current Employee",2009,8,"2009-08-06","2009-08-06","2009-08-06","2009-08-06",0,"2009-08-06",0,0,0," Voice"," Other",null," Mobile Device"," PDA:Other"]
[978458,"Help Desk::Call Center","resolved","karasic",null,"Non Current Student",2009,8,"2009-08-06","2009-08-12","2009-08-06","2009-08-06",0,"2009-08-06",0,0,null," Voice"," Windows"," xp"," PC"]
[978466,"Help Desk::Call Center","waiting","jbattat","Physics","Current Employee",2009,8,"2009-08-06","2009-08-07",null,"2009-08-07",1,null,2,null,null," E-Mail"]
[978483,"Help Desk::Call Center","resolved","ndonuora","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-07",1,"2009-08-07",0,1,null," E-Mail"]
[978493,"Help Desk::Call Center","resolved","mfv",null,"Non Current Student",2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-07",1,"2009-08-07",0,1,null," E-Mail"]
[978495,"Help Desk::Call Center","resolved","karen_e.quinn@tufts.edu",null,null,2009,8,"2009-08-06","2009-08-12","2009-08-12","2009-08-07",1,"2009-08-12",4,6,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[978532,"Help Desk::Athena","open","denvid","Civil and Environmental Eng","Current Student",2009,8,"2009-08-06","2009-08-13",null,"2009-08-07",1,null,5,null,null," E-Mail"]
[978551,"Help Desk::Call Center","resolved","andrewyu","Information Services & Technology","Current Employee",2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-07",1,"2009-08-07",0,1,null," E-Mail"]
[978556,"Help Desk::Call Center","resolved","smaital@techunix.technion.ac.il",null,null,2009,8,"2009-08-06","2009-08-08","2009-08-08","2009-08-07",1,"2009-08-08",0,2,null," E-Mail"]
[978573,"Help Desk::Call Center","open","jbattat","Physics","Current Employee",2009,8,"2009-08-06","2009-08-10",null,"2009-08-10",4,null,0,null,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail",3.6]
[978580,"Help Desk::Call Center","resolved","thorburn","Literature Section","Current Employee",2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-07",1,"2009-08-07",0,1,0]
[978581,"Help Desk::Call Center","resolved","mkhusid","System Design & Management Prg","Current Student",2009,8,"2009-08-06","2009-08-07","2009-08-07","2009-08-07",1,"2009-08-07",0,1,null," E-Mail"]
[978736,"Help Desk::UNIX/Linux","resolved","lhp_23",null,"Non Current Student",2009,8,"2009-08-07","2009-08-10","2009-08-10","2009-08-10",3,"2009-08-10",0,3,3," E-Mail"," Linux",null," PC"," VPN"]
[978770,"Help Desk::Call Center","open","dradams","Engineering Systems Division","Current Student",2009,8,"2009-08-07","2009-08-14",null,"2009-08-07",0,null,7,null,null," E-Mail"]
[978808,"Help Desk::Call Center","resolved","mats_a",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"]
[978819,"Help Desk::Call Center","resolved","kaufmanm","Mechanical Engineering","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"]
[978832,"Help Desk::Call Center","resolved","maija","Information Services & Technology","Current Employee",2009,8,"2009-08-07","2009-08-12","2009-08-12","2009-08-07",0,"2009-08-12",3,5,null," E-Mail"," Mac OS",null," Macintosh"," Entourage"]
[978869,"Help Desk::Call Center","waiting","sfannin",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,2,null,null," Voice"," Windows Vista",null," PC"," Certificates"]
[978881,"Help Desk::Call Center","resolved","jord@med.mit.edu",null,null,2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[978893,"Help Desk::Service Center","new","maryz","Information Services & Technology","Current Employee",2009,8,"2009-08-07","2009-08-12",null,"2009-08-12",5,null,0,null,null," E-Mail",null,null," PC"]
[978900,"Help Desk::Call Center","resolved","pdgray",null,"Moira Account",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"]
[978901,"Help Desk::Call Center","resolved","pheasant","Chemistry","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows",null," PC"," TechTime"]
[978922,"Help Desk::Call Center","resolved","zahn","Electrical Engineering-Computer Science","Current Employee",2009,8,"2009-08-07","2009-08-10","2009-08-10","2009-08-07",0,"2009-08-07",0,3,null," Voice"]
[978931,"Help Desk::UNIX/Linux","resolved","vsw","Brain and Cognitive Sciences","Current Student",2009,8,"2009-08-07","2009-08-10","2009-08-10","2009-08-10",3,"2009-08-10",0,3,3," E-Mail"," Linux",null," PC"," TSM"]
[978932,"Help Desk::Call Center","resolved","yarden@csail.mit.edu",null,null,2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"]
[978936,"Help Desk::Call Center","resolved","enectali","Physics","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari",4]
[978944,"Help Desk::Call Center","resolved","shahs","Civil and Environmental Eng","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows",null," PC"," TSM"]
[978945,"Help Desk::Backup","resolved","enectali","Physics","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"]
[978950,"Help Desk::Call Center","resolved","sswang","Sloan School of Management","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows Vista",null," PC"," Accounts"]
[978953,"Help Desk::Call Center","resolved","syerid",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[978959,"Help Desk::Call Center","resolved","fisb","Medical","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[978983,"Help Desk::Service Center","waiting","ginad","MIT Press","Current Employee",2009,8,"2009-08-07","2009-08-12",null,"2009-08-07",0,null,4,null,null," Voice"," Windows",null," PC"," Hardware"]
[978990,"Help Desk::Call Center","resolved","joannew",null,"Non Current Employee - Old",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[978991,"Help Desk::Service Center","resolved","jwl","Information Services & Technology","Current Employee",2009,8,"2009-08-07","2009-08-14","2009-08-14","2009-08-11",4,"2009-08-14",3,7,7," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Operating System"]
[979005,"Help Desk::Call Center","resolved","boiko","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"]
[979011,"Help Desk::Call Center","waiting","tsipis","Mechanical Engineering","Current Employee",2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,2,null,null," Voice"]
[979019,"Help Desk::Call Center","waiting","valchin","Sloan School of Management","Current Employee",2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,2,null,null," E-Mail"]
[979028,"Help Desk::Call Center","resolved","gche","Student Financial Services","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail",null,null,null," Email:Other"]
[979029,"Help Desk::Call Center","resolved","jwaller","Center for Transportation & Logistics","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows",null," PC"," Outlook",2007]
[979045,"Help Desk::Call Center","resolved","rluna","Architecture","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Unknown",null," Unknown"," SAP, SAPWeb"]
[979046,"Help Desk::Backup","resolved","kerrigan","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail",null,null,null," TSM"]
[979054,"Help Desk::Call Center","resolved","yunxiang",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Firefox"]
[979068,"Help Desk::Call Center","resolved","eglebus","Biology","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows",null," PC"," BrioQuery"]
[979074,"Help Desk::Call Center","resolved","pmakaram","Materials Processing Center","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Mac OS X",null," Macintosh"," Certificates"," Safari"]
[979089,"Help Desk::Call Center","resolved","ckcolton","Chemical Engineering","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Safari",3]
[979095,"Help Desk::Call Center","resolved","janat","Information Services & Technology","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows",null," PC"," Outlook",2003]
[979103,"Help Desk::Call Center","waiting","erinhunt196@yahoo.com",null,null,2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,2,null,null," E-Mail"]
[979104,"Help Desk::Call Center","resolved","trangle",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"]
[979107,"Help Desk::Business Help","resolved","wmarlue","Libraries","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,0," Voice"," Windows",null," PC"," Certificates"]
[979112,"Help Desk::Call Center","resolved","dgreaves","Office of Insurance","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Email:Other"]
[979113,"Help Desk::Call Center","waiting","waiming","Information Services & Technology","Current Employee",2009,8,"2009-08-07","2009-08-12",null,"2009-08-07",0,null,2,null,null," Voice",null,null,null," Email:Other"]
[979147,"Help Desk::Call Center","resolved","hosler","Archaeology","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows",null," PC"," Outlook",2003]
[979150,"Help Desk::Call Center","resolved","akrikos","System Design & Management Prg","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"]
[979152,"Help Desk::Call Center","resolved","jpreneta","Management","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"]
[979167,"Help Desk::Call Center","resolved","murcott","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice",null,null,null," Email:Other"]
[979173,"Help Desk::Call Center","resolved","rblewis","Center for Technology, Policy & Ind Dev","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Athena",null,null," Firefox"]
[979174,"Help Desk::Call Center","waiting","moored","Aeronautics and Astronautics","Current Employee",2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,2,null,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Acrobat Reader"," 8.1.5"]
[979177,"Help Desk::Call Center","waiting","dpitcher","McGovern Institute for Brain Research","Current Employee",2009,8,"2009-08-07","2009-08-12",null,"2009-08-12",5,null,2,null,null," E-Mail",null,null,null," Email:Other"]
[979181,"Help Desk::Call Center","resolved","sek2@lehigh.edu",null,null,2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail",null,null," Printer"," Printing"]
[979191,"Help Desk::Business Help","resolved","mghebre","Physics","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,0," Voice"]
[979197,"Help Desk::Call Center","waiting","tonyfeng",null,"Non Current Student",2009,8,"2009-08-07","2009-08-10","2009-08-07","2009-08-07",0,"2009-08-07",5,0,null," Voice"]
[979206,"Help Desk::Call Center","open","cschantz","Mechanical Engineering","Current Student",2009,8,"2009-08-07","2009-08-12",null,"2009-08-07",0,null,0,null,null," Voice",null,null,null," Network:Wireless"]
[979219,"Help Desk::Call Center","resolved","ehefner","Biological Engineering","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"]
[979222,"Help Desk::Call Center","resolved","vikasri","Mechanical Engineering","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice",null,null,null," Network:Outage"]
[979227,"Help Desk::Call Center","resolved","dbwalker","Chemistry","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[979258,"Help Desk::Call Center","resolved","mansmith","Office of the Provost","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"]
[979264,"Help Desk::Call Center","resolved","jasonq","Center for Real Estate Develop","Current Student",2009,8,"2009-08-07","2009-08-10","2009-08-10","2009-08-07",0,"2009-08-07",0,3,null," E-Mail",null,null,null," Certificates"]
[979268,"Help Desk::Call Center","resolved","tana01",null,"Moira Account",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[979289,"Help Desk::Call Center","waiting","fizz","Information Services & Technology","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",2,0,null," Voice"," Mac OS X",null," Macintosh"," Entourage"]
[979292,"Help Desk::Call Center","resolved","agatti","Student Activities","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail",null,null," Unknown"]
[979294,"Help Desk::Call Center","resolved","nuptse","Earth, Atmos & Planetary Sci","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"," Unknown",null," PC"," Hardware"]
[979299,"Help Desk::Call Center","resolved","seager","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Other",null," Mobile Device"," Email:Other"]
[979300,"Help Desk::Service Center","resolved","clay","Human Resources","Current Employee",2009,8,"2009-08-07","2009-08-13","2009-08-13","2009-08-07",0,"2009-08-13",2,6,null," Voice",null,null," PC"]
[979305,"Help Desk::Call Center","open","ghoshroy","Prog in Science, Technology, & Society","Current Employee",2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,0,null,null," E-Mail"," Windows XP",null," PC"," Outlook"]
[979318,"Help Desk::Call Center","resolved","nralton","Office of Development Services","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," E-Mail"]
[979321,"Help Desk::Call Center","resolved","jgale","Facilities Grounds Services","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"]
[979328,"Help Desk::Call Center","resolved","maurice.obeid@gmail.com",null,null,2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice",null,null,null," Stellar",null," Stellar"]
[979340,"Help Desk::Call Center","resolved","jtillu",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Mac OS X"," 10.5.8"," Macintosh"," Certificates"]
[979344,"Help Desk::Service Center","resolved","great",null,"Non Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,0," Voice"," Windows Vista",null," PC"," Internet Explorer",7]
[979347,"Help Desk::Call Center","waiting","r_chen","Mathematics","Current Student",2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,2,null,null," Voice"," Linux"," Ubuntu 9.04"," PC"," Firefox"]
[979359,"Help Desk::Call Center","resolved","kscants","Economics","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"]
[979369,"Help Desk::Service Center","resolved","lixinbao","Management","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Operating System"]
[979375,"Help Desk::Call Center","resolved","bsmith","Mechanical Engineering","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice",null,null,null," Stellar",null," Stellar"]
[979378,"Help Desk::Call Center","resolved","jlrivera@mtl.mit.edu",null,null,2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows XP",null," PC"," Software Distribution"]
[979383,"Help Desk::Call Center","waiting","haoqi@MIT.EDU",null,null,2009,8,"2009-08-07","2009-08-07",null,"2009-08-07",0,null,2,null,null," E-Mail",null,null,null," Network:Other"]
[979393,"Help Desk::Call Center","resolved","emara003",null,"Moira Account",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Unknown",null," Unknown"," Accounts"]
[979395,"Help Desk::Backup","waiting","jtillu",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",2,0,0," Voice"," Mac OS X",null," Macintosh"," TSM"]
[979397,"Help Desk::Call Center","resolved","ron_lev",null,"Non Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Unknown",null," Unknown"," Accounts"]
[979402,"Help Desk::Call Center","resolved","jcandido","Center for Technology, Policy & Ind Dev","Current Employee",2009,8,"2009-08-07","2009-08-10","2009-08-10","2009-08-07",0,"2009-08-07",0,3,null," E-Mail"]
[979406,"Help Desk::Call Center","resolved","durlach","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Mac OS X",null,null," AppleMail"]
[979411,"Help Desk::Call Center","resolved","pkemble","Center for Environmental Health Sciences","Current Employee",2009,8,"2009-08-07","2009-08-12","2009-08-12","2009-08-07",0,"2009-08-12",3,5,null," E-Mail"]
[979417,"Help Desk::Service Center","resolved","pw10","Center for Real Estate Develop","Current Student",2009,8,"2009-08-07","2009-08-07","2009-08-07","2009-08-07",0,"2009-08-07",0,0,null," Voice"," Windows Vista"," SP2"," PC"," Certificates"," Internet Explorer 8?"]
[979485,"Network::Requests","resolved","sconti","Information Services & Technology","Current Employee",2009,8,"2009-08-07","2009-08-11","2009-08-11","2009-08-08",1,"2009-08-08",0,4]
[979511,"Network::Requests","new","changeman@qwest.com",null,null,2009,8,"2009-08-07","2009-08-10",null,null,null,null,0]
[979531,"Help Desk::Tether/iPass","new","nlzhao","Civil and Environmental Eng","Current Student",2009,8,"2009-08-08","2009-08-08",null,null,null,null,0,null,null," E-Mail"]
[979557,"Help Desk::Call Center","resolved","cdeuskar",null,"Non Current Student",2009,8,"2009-08-08","2009-08-13","2009-08-13","2009-08-10",2,"2009-08-13",1,5,null," E-Mail"," Windows Vista",null," PC"," Internet Explorer"]
[979560,"Network::Requests","resolved","jhawk",null,"Non Current Student",2009,8,"2009-08-08","2009-08-11","2009-08-11","2009-08-11",3,"2009-08-11",0,3]
[979561,"Help Desk::Call Center","resolved","jhawk",null,"Non Current Student",2009,8,"2009-08-08","2009-08-12","2009-08-12","2009-08-11",3,"2009-08-10",0,4,null," E-Mail"]
[979570,"Help Desk::Call Center","resolved","costis@EECS.Berkeley.EDU",null,null,2009,8,"2009-08-08","2009-08-10","2009-08-10","2009-08-10",2,"2009-08-10",0,2,null," E-Mail"]
[979658,"Network::Requests","new","rwenger","Libraries","Current Employee",2009,8,"2009-08-08","2009-08-12",null,"2009-08-12",4,null,0,null,null," E-Mail"]
[979689,"Help Desk::Call Center","resolved","jschnorr","Chemistry","Current Student",2009,8,"2009-08-08","2009-08-10","2009-08-10","2009-08-10",2,"2009-08-10",0,2,null," E-Mail"," Other",null," Mobile Device"]
[979698,"Help Desk::Call Center","resolved","ghaller","Mechanical Engineering","Current Employee",2009,8,"2009-08-08","2009-08-10","2009-08-10","2009-08-08",0,"2009-08-10",0,2,null," E-Mail"]
[979700,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-08","2009-08-10","2009-08-10",null,null,"2009-08-10",0,2]
[979701,"Help Desk::Call Center","resolved","euankay","Chemistry","Current Employee",2009,8,"2009-08-08","2009-08-10","2009-08-10","2009-08-08",0,"2009-08-10",0,2,null," E-Mail"]
[979707,"Help Desk::Call Center","waiting","wataruk","Management","Current Student",2009,8,"2009-08-08","2009-08-10",null,"2009-08-10",2,null,2,null,null," E-Mail"," Unknown",null," Unknown"," Certificates"]
[979717,"Help Desk::Call Center","resolved","haunchesmbv5@automatedmoneysystem.com",null,null,2009,8,"2009-08-08","2009-08-10","2009-08-10",null,null,"2009-08-10",0,2,null," E-Mail"]
[979729,"Help Desk::Call Center","resolved","hidedeg18@yandex.ru",null,null,2009,8,"2009-08-08","2009-08-10","2009-08-10",null,null,"2009-08-10",0,2,null," E-Mail"]
[979732,"Help Desk::Call Center","resolved","manassehai@yandex.ru",null,null,2009,8,"2009-08-08","2009-08-10","2009-08-10",null,null,"2009-08-10",0,2,null," E-Mail"]
[979739,"Help Desk::Call Center","resolved","qe@uweu.com",null,null,2009,8,"2009-08-08","2009-08-10","2009-08-10",null,null,"2009-08-10",0,2,null," E-Mail"]
[979755,"Help Desk::Call Center","resolved","jykwak",null,"Non Current Student",2009,8,"2009-08-09","2009-08-10","2009-08-10","2009-08-10",1,"2009-08-10",0,1,null," E-Mail"]
[979765,"Help Desk::Call Center","resolved","news@universityworldnews.com",null,null,2009,8,"2009-08-09","2009-08-10","2009-08-10",null,null,"2009-08-10",0,1,null," E-Mail"]
[979769,"Help Desk::Call Center","resolved","quotemaster@qotd.org",null,null,2009,8,"2009-08-09","2009-08-10","2009-08-10",null,null,"2009-08-10",0,1,null," E-Mail"]
[979770,"Help Desk::Call Center","resolved","quotemaster@qotd.org",null,null,2009,8,"2009-08-09","2009-08-10","2009-08-10",null,null,"2009-08-10",0,1,null," E-Mail"]
[979773,"Help Desk::Call Center","resolved","fish@jlfh.com",null,null,2009,8,"2009-08-09","2009-08-10","2009-08-10",null,null,"2009-08-10",0,1,null," E-Mail"]
[979780,"Help Desk::Call Center","resolved","aberger","Urban Studies & Planning","Current Employee",2009,8,"2009-08-09","2009-08-12","2009-08-12","2009-08-11",2,"2009-08-12",0,3,null," E-Mail"]
[979781,"Help Desk::Call Center","resolved","cultureunlimited@gmail.com",null,null,2009,8,"2009-08-09","2009-08-10","2009-08-10",null,null,"2009-08-10",0,1,null," E-Mail"]
[979811,"Help Desk::Athena","waiting","dimitrov","Mathematics","Current Student",2009,8,"2009-08-09","2009-08-10",null,"2009-08-10",1,null,2,null,null," E-Mail"]
[979818,"Help Desk::Call Center","open","a_rogers","Media Laboratory","Current Employee",2009,8,"2009-08-09","2009-08-14","2009-08-14","2009-08-12",3,"2009-08-14",0,5,null," E-Mail"," Windows",null," PC"," Email:Other"]
[979823,"Help Desk::Call Center","resolved","bbaum","Materials Science and Eng","Current Student",2009,8,"2009-08-09","2009-08-11","2009-08-11","2009-08-10",1,"2009-08-10",0,2,null," E-Mail",null,null,null," SAP, SAPWeb"," Timesheets"]
[979850,"Help Desk::Call Center","resolved","piggypalace@goodtimessociety.com",null,null,2009,8,"2009-08-09","2009-08-10","2009-08-10",null,null,"2009-08-10",0,1,null," E-Mail"]
[979852,"Help Desk::Business Help","resolved","njyyang@gmail.com",null,null,2009,8,"2009-08-09","2009-08-10","2009-08-10","2009-08-10",1,"2009-08-10",0,1,0," E-Mail"," Unknown",null," Unknown"," SAP, SAPWeb"]
[979882,"Help Desk::Call Center","waiting","nsinatra","Civil and Environmental Eng","Current Student",2009,8,"2009-08-09","2009-08-10",null,"2009-08-10",1,null,2,null,null," E-Mail",null,null,null," Certificates"]
[979924,"Help Desk::Call Center","waiting","jskao",null,"Non Current Student",2009,8,"2009-08-09","2009-08-10",null,"2009-08-10",1,null,2,null,null," E-Mail"," Unknown",null," Unknown"," Certificates"]
[979927,"Help Desk::Call Center","resolved","dhruvg","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-09","2009-08-10","2009-08-10","2009-08-10",1,"2009-08-10",0,1,null," E-Mail"]
[980097,"Help Desk::Call Center","resolved","ziarizvi","Mechanical Engineering","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail"]
[980170,"Help Desk::Call Center","resolved","jeand","Materials Science and Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows",null," PC"," Outlook",2003]
[980174,"Help Desk::Call Center","waiting","kimboon","Architecture","Current Student",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," E-Mail"]
[980178,"Help Desk::Call Center","resolved","ysong","Lab for Manufacturing & Productivity","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice",null,null," Unknown"," Webmail"]
[980186,"Help Desk::Tether/iPass","resolved","ioannis","Koch Inst - Integrative Cancer Research","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," E-Mail"]
[980191,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980194,"Help Desk::Call Center","resolved","dfucillo","Facilities Custodial Services","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice",null,null,null," Roles"]
[980196,"Network::Requests","resolved","boojum","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-11","2009-08-11","2009-08-11",1,"2009-08-11",0,1]
[980199,"Help Desk::Call Center","resolved","mariam","School of Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"]
[980214,"Help Desk::Call Center","resolved","yingxia","MIT Energy Initiative","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"," Kerberos (Leash)"]
[980223,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980228,"Help Desk::Business Help","resolved","jalees","Biology","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"," on safari for coeus"]
[980232,"Help Desk::Call Center","new","ldl","Biological Engineering","Current Student",2009,8,"2009-08-10","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[980235,"Help Desk::Call Center","resolved","amomura","Legatum Center for Dev Entrepreneurship","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X",10.5," Macintosh"]
[980248,"Help Desk::Call Center","resolved","dcelder",null,"Moira Account",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice",null,null," PC"," Internet Explorer"]
[980249,"Help Desk::Call Center","open","nklym@cfp.mit.edu",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows",null," PC"]
[980260,"Help Desk::Backup","waiting","medavies","Office of Faculty Support","Current Employee",2009,8,"2009-08-10","2009-08-12",null,"2009-08-12",2,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[980263,"Help Desk::Call Center","resolved","mei_liu","Biology","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[980273,"Help Desk::Call Center","resolved","k1jones","Materials Science and Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X"," 10.5.5"," Macintosh"," Safari"]
[980277,"Help Desk::Service Center","resolved","abdenna","VP Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-10",0,"2009-08-12",0,2,null," Voice"," Windows XP",null," PC"]
[980278,"Help Desk::Call Center","resolved","sunwei","Operations Research","Current Student",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-10",0,"2009-08-10",0,2]
[980287,"Help Desk::Call Center","open","jtaylor","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980291,"Help Desk::Call Center","resolved","sashok","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[980296,"Help Desk::Call Center","resolved","mlotfi","Office of Sponsored Programs","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," Voice"," Windows",null," PC"," TSM"]
[980297,"Help Desk::Call Center","resolved","sarra","Global Education & Career Developmnt Ctr","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail",3.6]
[980312,"Help Desk::Call Center","resolved","div","Health Sciences & Technology","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice",null,null," Macintosh"," Safari"]
[980328,"Help Desk::Business Help","resolved","mbahlke","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," E-Mail"," Unknown",null," Unknown"," SAP, SAPWeb"]
[980331,"Help Desk::Service Center","open","scot_o","Comparative Media Studies","Current Employee",2009,8,"2009-08-10","2009-08-14","2009-08-13","2009-08-10",0,"2009-08-13",0,3,3," Voice",null,null," Macintosh"]
[980334,"Help Desk::Call Center","resolved","lchilton","Nuclear Engineering","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," Voice"," Mac OS X",null," Macintosh"," Certificates"]
[980338,"Help Desk::Athena","resolved","balewski","Laboratory for Nuclear Science","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0]
[980347,"Help Desk::Service Center","resolved","elisag","Mechanical Engineering","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[980366,"Help Desk::Business Help","resolved","margaret","Office of the Provost","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Firefox"," 3.5.2"]
[980398,"Help Desk::UNIX/Linux","resolved","faith","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-11",1,"2009-08-12",0,2,1," E-Mail"," Linux",null," PC"," Operating System"]
[980402,"Help Desk::Call Center","resolved","longma","Biology","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980407,"Help Desk::Backup","waiting","karenj","Admissions Office","Current Employee",2009,8,"2009-08-10","2009-08-12",null,"2009-08-12",2,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[980412,"Help Desk::Call Center","resolved","jsfitz","Museum","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," Voice"," Mac OS X",null," Macintosh"," Hardware"]
[980418,"Help Desk::Call Center","resolved","dmancini","Prog in Science, Technology, & Society","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980420,"Help Desk::Service Center","resolved","pauls","Mechanical Engineering","Current Employee",2009,8,"2009-08-10","2009-08-13","2009-08-13","2009-08-10",0,"2009-08-13",0,3,null," Voice",null,null," PC"]
[980422,"Help Desk::Call Center","waiting","pgiunta","Chemistry","Current Employee",2009,8,"2009-08-10","2009-08-14",null,"2009-08-12",2,null,3,null,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[980426,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X"," 10.5.5"," Macintosh"," Firefox"]
[980429,"Help Desk::Call Center","resolved","svuppala",null,"Moira Account",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[980437,"Help Desk::Service Center","resolved","bbrown","Division of Comparative Medicine","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-10",0,"2009-08-12",0,2,null," Voice",null,null," PC"]
[980444,"Help Desk::Call Center","resolved","nklym@cfp.mit.edu",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[980447,"Help Desk::Service Center","new","joewelch","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-10",null,null,null,null,0,null,null," E-Mail",null,null," PC"]
[980452,"Help Desk::Customercare","new","nanch","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-10",null,null,null,null,0,null,null," E-Mail"]
[980460,"Help Desk::Athena","resolved","anu","Materials Processing Center","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980461,"Help Desk::Call Center","resolved","ayar","Materials Science and Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980463,"Help Desk::Customercare","new","smyser","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-10",null,null,null,null,0,null,null," E-Mail"]
[980464,"Help Desk::Call Center","waiting","fflores","Political Science","Current Student",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," E-Mail",null,null,null," Network:Wireless"]
[980487,"Help Desk::Call Center","resolved","sumorok","Laboratory for Nuclear Science","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X",10.5,null," Firefox"]
[980496,"Help Desk::Call Center","waiting","jud","Ctr for Education Computing Initiatives","Current Employee",2009,8,"2009-08-10","2009-08-14",null,"2009-08-14",4,null,2,null,null," E-Mail"," Windows",null," PC"," Certificates"," Internet Explorer 8"]
[980498,"Help Desk::Service Center","resolved","mmmarks","Music and Theater Arts Section","Current Employee",2009,8,"2009-08-10","2009-08-11","2009-08-11","2009-08-10",0,"2009-08-11",0,1,0," E-Mail",null,null," Macintosh"]
[980512,"Help Desk::Call Center","resolved","jyearwd","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[980516,"Help Desk::Call Center","resolved","longma","Biology","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail",null,null,null," Email:Other"]
[980534,"Help Desk::Call Center","resolved","karenj","Admissions Office","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X"," 10.5.7",null," Safari"," 4.0.2"]
[980537,"Help Desk::Call Center","resolved","adwj","Civil and Environmental Eng","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"," Safari"]
[980542,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-14","2009-08-14","2009-08-12",2,"2009-08-14",0,4]
[980550,"Help Desk::Call Center","resolved","cinar","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Other",null," Mobile Device"," Email:Other"," iphone"]
[980556,"Help Desk::Service Center","waiting","djaeger","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-10","2009-08-14",null,"2009-08-10",0,null,4,null,null," Voice",null,null," Macintosh"]
[980560,"Help Desk::Call Center","resolved","rwbrick","Lab for Manufacturing & Productivity","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," Acad (Matlab,LaTex,etc)"," Matlab"]
[980572,"Help Desk::Call Center","waiting","rlay","Administrative Services: Chem E/DMSE","Current Employee",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," Voice"," Windows XP",null," PC"]
[980594,"Help Desk::Call Center","waiting","nidhik","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[980596,"Help Desk::Service Center","resolved","cnnadili",null,"Non Current Student",2009,8,"2009-08-10","2009-08-11","2009-08-11","2009-08-10",0,"2009-08-11",0,1,1," Voice"," Windows Vista",null," PC"]
[980605,"Help Desk::Presales","resolved","siggia","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,0," E-Mail"]
[980607,"Edtech::Stellar","resolved","adeveau","Architecture","Current Employee",2009,8,"2009-08-10","2009-08-14","2009-08-14","2009-08-10",0,"2009-08-14",0,4,4]
[980634,"Help Desk::Call Center","waiting","mindyb","Microphotonics Center","Current Employee",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," Voice"," Mac OS X",null," Macintosh"," TSM",10.5]
[980664,"Help Desk::Call Center","resolved","nschafhe","Biology","Current Student",2009,8,"2009-08-10","2009-08-14","2009-08-14","2009-08-10",0,"2009-08-14",0,4,null," Voice"," Windows XP",null," PC"]
[980678,"Help Desk::Call Center","resolved","rvill@alum.mit.edu",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail"," Unknown",null," Unknown"," Other"]
[980679,"Network::Requests","resolved","irishman","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0]
[980728,"Help Desk::Call Center","resolved","grob","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-12",2,"2009-08-12",0,2,null," E-Mail"]
[980740,"Help Desk::Service Center","resolved","jogomes",null,"Moira Account",2009,8,"2009-08-10","2009-08-11","2009-08-11","2009-08-10",0,"2009-08-11",0,1,null," Voice",null,null," PC"]
[980747,"Help Desk::Call Center","waiting","nschafhe","Biology","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",2,0,null," Voice"," Windows",null," PC"," Operating System"]
[980753,"Help Desk::Call Center","resolved","thumplik","Mechanical Engineering","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice",null,null," Printer"]
[980756,"Help Desk::Customercare","new","dkallin","Environment, Health & Safety Office","Current Employee",2009,8,"2009-08-10","2009-08-10",null,null,null,null,0,null,null," E-Mail"]
[980779,"Edtech::Stellar","open","ackemp","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-10","2009-08-11",null,"2009-08-10",0,null,0,null,null,null," Unknown",null," Other"," Stellar"]
[980781,"Help Desk::Call Center","resolved","unknown@fake.com",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Unknown",null," Unknown"," Accounts"]
[980792,"Network::Requests","resolved","errol","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0]
[980796,"Help Desk::Call Center","waiting","stclair","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," Voice"," Windows XP",null," PC"," Acrobat Reader",9.1]
[980813,"Help Desk::Call Center","waiting","birch","Biological Engineering","Current Student",2009,8,"2009-08-10","2009-08-12",null,"2009-08-12",2,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[980815,"Help Desk::Call Center","resolved","gelhar","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Certificates"," on safari"]
[980821,"Help Desk::Call Center","resolved","rr11",null,"Non Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows Vista",null,null," Internet Explorer",7]
[980837,"Help Desk::Athena","waiting","fraenkel@MIT.EDU",null,null,2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," E-Mail"]
[980839,"Help Desk::Call Center","resolved","ja17535",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"]
[980840,"Help Desk::Call Center","resolved","eaj",null,"Non Current Employee",2009,8,"2009-08-10","2009-08-13","2009-08-13","2009-08-10",0,"2009-08-13",0,3,null," Voice"," Unknown",null," Unknown"," Webmail"]
[980855,"Help Desk::Service Center","waiting","tedbaker","Plasma Science and Fusion Center","Current Employee",2009,8,"2009-08-10","2009-08-12",null,"2009-08-10",0,null,2,null,null," Voice",null,null," Macintosh"]
[980877,"Help Desk::Call Center","waiting","ben_okai",null,"Non Current Student",2009,8,"2009-08-10","2009-08-12",null,"2009-08-10",0,null,2,null,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[980881,"Help Desk::Call Center","resolved","mthomp","Residential Life Programs","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice",null,null,null," SAP, SAPWeb"," DIrect Deposit"]
[980882,"Network::Requests","resolved","sywong","Office of the Provost","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0]
[980889,"Help Desk::Call Center","resolved","pgf","List Visual Arts Center","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice",null,null," Macintosh"]
[980902,"Help Desk::Call Center","waiting","louisehl@earthlink.net",null,null,2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," E-Mail",null,null,null," Firefox"]
[980906,"Help Desk::Backup","resolved","jamchugh","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-10",0,"2009-08-10",0,2,null," E-Mail"]
[980912,"Help Desk::Backup","resolved","jamchugh","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail"]
[980922,"Help Desk::Call Center","resolved","dayna","Urban Studies & Planning","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," AppleMail"]
[980937,"Help Desk::Call Center","resolved","da9366","Lincoln Laboratory","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail",null,null,null," Certificates"]
[980940,"Help Desk::Customercare","new","keyser","Chancellor's Office","Current Employee",2009,8,"2009-08-10","2009-08-10",null,null,null,null,0,null,null," E-Mail"]
[980950,"Help Desk::Backup","resolved","jamchugh","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail"]
[980968,"Help Desk::Business Help","waiting","sgtist","Edgerton Center","Current Employee",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," E-Mail"]
[980970,"Help Desk::Call Center","resolved","jcyr","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-14","2009-08-14","2009-08-13",3,"2009-08-13",0,4,null," E-Mail"," Windows",null," PC"," Outlook",2003]
[980978,"Network::Requests","resolved","cfox","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0]
[981000,"Help Desk::Call Center","resolved","nwong","Office of the Provost","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"," Exchange"]
[981001,"Help Desk::Call Center","waiting","haruhiko1002@hotmail.com",null,null,2009,8,"2009-08-10","2009-08-12",null,"2009-08-10",0,null,2,null,null," Voice"," Unknown",null," Unknown"," Webmail"]
[981002,"Help Desk::Call Center","resolved","rbatista","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[981021,"Help Desk::Call Center","resolved","kunzi","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"]
[981025,"Help Desk::Call Center","waiting","jamespp",null,"Non Current Student",2009,8,"2009-08-10","2009-08-12","2009-08-10","2009-08-10",0,"2009-08-10",2,0,null," E-Mail"," Windows",null," PC"," Outlook",2007]
[981030,"Network::Requests","resolved","nthaler","Information Services & Technology","Current Employee",2009,8,"2009-08-10","2009-08-14","2009-08-14","2009-08-13",3,"2009-08-14",0,4]
[981033,"Help Desk::Call Center","resolved","bidkhori","Mathematics","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP",null," PC"," VMware"]
[981035,"Help Desk::Call Center","resolved","fgallez","Literature","Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X"," 10.5.2"," Macintosh"," Certificates"]
[981040,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12",null,null,"2009-08-12",0,2,2]
[981047,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12",null,null,"2009-08-12",0,2,2]
[981049,"Help Desk::Call Center","resolved","kenmorse",null,"Non Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10",null,null,"2009-08-10",0,0,null," E-Mail"]
[981055,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12",null,null,"2009-08-12",0,2,2]
[981058,"Help Desk::Call Center","resolved","marissaw@media.mit.edu",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10",null,null,"2009-08-10",0,0,null," E-Mail"]
[981061,"Help Desk::Call Center","resolved","devans@space.mit.edu",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows XP"]
[981064,"Help Desk::Business Help","resolved","jud","Ctr for Education Computing Initiatives","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail"]
[981067,"Help Desk::Call Center","resolved","kmar@broadinstitute.org",null,null,2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail"]
[981084,"Help Desk::Call Center","resolved","jceggles","Libraries","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Other",null," Mobile Device"," PDA:Other"]
[981094,"Edtech::Stellar","open","ackemp","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-10","2009-08-12",null,"2009-08-10",0,null,0]
[981102,"Help Desk::Call Center","waiting","olipitz","Department of Biological Engineering","Current Employee",2009,8,"2009-08-10","2009-08-10",null,"2009-08-10",0,null,2,null,null," E-Mail"," Mac OS X",10.5," Macintosh"," Certificates"," safari 4"]
[981115,"Help Desk::Call Center","resolved","ben_okai",null,"Non Current Student",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"]
[981128,"Help Desk::Call Center","resolved","egt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," Excel",2004]
[981137,"Help Desk::Call Center","waiting","skoperni","Engineering Systems Division","Current Employee",2009,8,"2009-08-10","2009-08-11",null,"2009-08-11",1,null,2,null,null," E-Mail"]
[981140,"Help Desk::Call Center","resolved","lfreed","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Other",null," Other"," Other"]
[981162,"Help Desk::Call Center","resolved","weslhar","Office of the Provost","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[981170,"Help Desk::Call Center","open","hmkwon","Mechanical Engineering","Current Student",2009,8,"2009-08-10","2009-08-11",null,"2009-08-11",1,null,0,null,null," E-Mail"," Mac OS X",10.5," Macintosh"," Safari",4]
[981183,"Help Desk::HDweb","waiting","amitz","Prog in Media Arts Sciences","Current Student",2009,8,"2009-08-10","2009-08-14",null,"2009-08-12",2,null,4,null,null," E-Mail"]
[981184,"Help Desk::Call Center","resolved","capozzol","History Section","Current Employee",2009,8,"2009-08-10","2009-08-10","2009-08-10","2009-08-10",0,"2009-08-10",0,0,null," E-Mail",null,null,null," Spam Screening"," Spam Quarantine"]
[981227,"Help Desk::Call Center","resolved","allcott","School of Humanities, Arts, & Social Sci","Current Employee",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-12",2,"2009-08-12",0,2,null," E-Mail"]
[981243,"Help Desk::Backup","resolved","mbmattes","Architecture","Current Student",2009,8,"2009-08-10","2009-08-12","2009-08-12","2009-08-12",2,"2009-08-12",0,2,null," E-Mail"," Windows",null," PC"," TSM"]
[981249,"Help Desk::Call Center","resolved","cleva","Materials Science and Engineering","Current Employee",2009,8,"2009-08-10","2009-08-13","2009-08-13","2009-08-12",2,"2009-08-13",0,3,null," E-Mail"," Windows XP"," SP3",null,null," Office"]
[981265,"Help Desk::Call Center","waiting","huitingz","Chemical Engineering","Current Student",2009,8,"2009-08-10","2009-08-11",null,"2009-08-11",1,null,2,null,null," E-Mail"]
[981322,"Network::Requests","new","faith","Sloan School of Management","Current Employee",2009,8,"2009-08-11","2009-08-11",null,null,null,null,0]
[981335,"Help Desk::Call Center","resolved","dbetser@gmail.com",null,null,2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-11",0,"2009-08-12",0,1,null," E-Mail",null,null,null," Other"," matlab"]
[981381,"Help Desk::Call Center","resolved","sberka","Center for International Studies","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11",null,null,"2009-08-11",0,0,null," E-Mail"]
[981386,"Help Desk::Call Center","resolved","pbernh","Chemistry","Current Student",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail",null,null,null," Email:Other"]
[981425,"Help Desk::UNIX/Linux","resolved","luto","Physics","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," E-Mail"," Linux",null," PC"," Operating System"]
[981454,"Help Desk::Call Center","waiting","tober","Mechanical Engineering","Current Student",2009,8,"2009-08-11","2009-08-11",null,"2009-08-11",0,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," Safari",4]
[981461,"Help Desk::Presales","resolved","stefanie",null,"Non Current Employee",2009,8,"2009-08-11","2009-08-13","2009-08-13","2009-08-11",0,"2009-08-11",0,2,2," E-Mail"]
[981466,"Help Desk::Business Help","waiting","aorlando","Dean for Student Life","Current Employee",2009,8,"2009-08-11","2009-08-12",null,"2009-08-11",0,null,3,null,null," E-Mail"," Unknown",null," Unknown"," SAP, SAPWeb"]
[981538,"Help Desk::Call Center","open","orlando","Electrical Engineering-Computer Science","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," E-Mail"]
[981574,"Help Desk::Service Center","resolved","jwl","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11",null,null,"2009-08-11",0,0,0," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Operating System"]
[981582,"Help Desk::Call Center","resolved","gdewitt","Nuclear Engineering","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"," & Certs"]
[981613,"Help Desk::Call Center","resolved","pgd","Biology","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[981630,"Help Desk::Business Help","waiting","fjflores","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-11","2009-08-11",null,"2009-08-11",0,null,2,null,null," E-Mail"]
[981639,"Help Desk::Call Center","waiting","stratos","Mechanical Engineering","Current Student",2009,8,"2009-08-11","2009-08-11",null,"2009-08-11",0,null,2,null,null," Voice"," Windows XP",null," PC"," Outlook",2007]
[981648,"Help Desk::Call Center","resolved","mcelheny","Prog in Science, Technology, & Society","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail",null,null,null," Other"," phishing"]
[981658,"Help Desk::Backup","resolved","dhegarty","Alumni Association","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-11",0,"2009-08-11",0,1,1," Voice"," Windows XP"," SP3"," PC"," TSM"]
[981698,"Help Desk::Call Center","resolved","thasan@partners.org",null,null,2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,0," Voice"," Windows XP",null," PC"," Certificates"," Internet Explorer"]
[981705,"Help Desk::Call Center","open","sbradley@alum.mit.edu",null,null,2009,8,"2009-08-11","2009-08-12",null,"2009-08-12",1,null,0,null,null," E-Mail"," Windows",null," PC"," Outlook"]
[981715,"Help Desk::Call Center","resolved","lcaira","Sloan School of Management","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," E-Mail"," Unknown",null," Unknown"," TechTime"]
[981719,"Help Desk::Call Center","resolved","mtiernan","Laboratory for Nuclear Science","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,0," Voice"," Mac OS X"," 10.5.8"," Macintosh"," SAP, SAPWeb"," Personal Info"]
[981732,"Help Desk::Call Center","resolved","burfeind","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,0," Voice"," Windows",null," PC"," Outlook",2007]
[981757,"Help Desk::Call Center","resolved","wampler","Architecture","Current Employee",2009,8,"2009-08-11","2009-08-13","2009-08-13",null,null,"2009-08-13",0,2,null," Voice"]
[981765,"Help Desk::Call Center","open","smperry","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-11","2009-08-13",null,"2009-08-11",0,null,1,null,null,null," Windows Vista",null," PC"," VirusScan, Virex"]
[981772,"Help Desk::Call Center","resolved","rebrown","Lincoln Laboratory","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,0," Voice",null,null," Other"]
[981785,"Help Desk::Customercare","new","lnr","Biological Engineering","Current Student",2009,8,"2009-08-11","2009-08-11",null,null,null,null,0,null,null," E-Mail"]
[981807,"Help Desk::Call Center","resolved","shaohorn","Mechanical Engineering","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Mac OS X"," 10.5.7",null," Safari"]
[981808,"Network::Requests","new","jas","Plasma Science and Fusion Center","Current Employee",2009,8,"2009-08-11","2009-08-11",null,"2009-08-11",0,null,0,null,null," Voice"]
[981819,"Help Desk::Business Help","resolved","mspriggs","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,0," Voice"," Mac OS X"," 10.5.7",null," Citrix"," 6.30.323"]
[981820,"Help Desk::Call Center","resolved","quli","Civil and Environmental Eng","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"]
[981821,"Help Desk::Call Center","resolved","evansj","Chemical Engineering","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,0," Voice"," Windows Vista",null," PC"," Outlook",2007]
[981826,"Help Desk::Call Center","resolved","skorb",null,"Non Current Student",2009,8,"2009-08-11","2009-08-13","2009-08-13","2009-08-12",1,"2009-08-12",0,2,null," E-Mail"," Unknown",null," Unknown"," Spam Screening"]
[981836,"Help Desk::Athena","open","alexp","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-12",null,"2009-08-11",0,null,0,null,null," Voice"]
[981838,"Help Desk::Call Center","resolved","unitedd",null,"Moira Account",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"]
[981856,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-11","2009-08-12",null,"2009-08-12",1,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[981865,"Help Desk::Service Center","resolved","mlmunger","Mechanical Engineering","Current Employee",2009,8,"2009-08-11","2009-08-14","2009-08-13","2009-08-11",0,"2009-08-13",0,2,null," Voice",null,null," PC"]
[981872,"Network::Requests","resolved","mreagan","MIT Card Office","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0]
[981875,"Help Desk::Call Center","resolved","locutus","Architecture","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Unknown",null," Unknown"," DHCP"]
[981878,"Edtech::Stellar","open","stellar-bugs@MIT.EDU",null,null,2009,8,"2009-08-11","2009-08-11",null,"2009-08-11",0,null,0]
[981880,"Help Desk::Call Center","resolved","jjd",null,"Non Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"]
[981895,"Help Desk::Call Center","resolved","rbatista","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows XP",null," PC"," Other"]
[981900,"Network::Requests","open","mreagan","MIT Card Office","Current Employee",2009,8,"2009-08-11","2009-08-11",null,"2009-08-11",0,null,0]
[981904,"Help Desk::Call Center","resolved","kdk323","Nuclear Engineering","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Unknown",null," Unknown"," Network:Outage"]
[981912,"Help Desk::UNIX/Linux","resolved","rcrowley","Haystack Observatory","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,0," Voice"," Linux",null," PC"," Operating System"]
[981926,"Help Desk::Backup","waiting","ldamato","VP Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-12",null,"2009-08-12",1,null,2,null,null," E-Mail"," Windows",null," Multi-Platform"," TSM"]
[981934,"Help Desk::Service Center","open","mikeyurk","Management","Current Student",2009,8,"2009-08-11","2009-08-14",null,"2009-08-11",0,null,0,null,null," Voice",null,null," PC"]
[981956,"Help Desk::Call Center","resolved","unknown",null,null,2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Unknown",null," Unknown"," SAP, SAPWeb"]
[981968,"Help Desk::Call Center","resolved","beatac","Chemical Engineering","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows",null," PC"," Network:Wireless"]
[981998,"Help Desk::Call Center","resolved","arickenbach@pieheadproductions.com",null,null,2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"]
[981999,"Help Desk::Call Center","open","jonesb@MIT.EDU",null,null,2009,8,"2009-08-11","2009-08-14","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail",null,null,null," Other"]
[982005,"Help Desk::Call Center","resolved","chohazel@gmail.com",null,null,2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail"]
[982006,"Help Desk::Call Center","resolved","kreposa","Department of Biological Engineering","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[982013,"Network::Requests","resolved","jdoherty","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,1]
[982032,"Help Desk::Call Center","resolved","swiston","Materials Science and Eng","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Mac OS",null," Macintosh"," Certificates"]
[982042,"Help Desk::Call Center","resolved","mckeown","Literature","Current Student",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail"]
[982048,"Help Desk::Athena","resolved","yetkin","Physics","Current Student",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,0," E-Mail"]
[982051,"Help Desk::Call Center","resolved","bjha","Civil and Environmental Eng","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer",7]
[982057,"Edtech::Stellar","open","faery","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-11","2009-08-14",null,"2009-08-11",0,null,0]
[982071,"Help Desk::Call Center","resolved","schrage@mit.edu",null,null,2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Mac OS X",null,null," Firefox"," 3.0.13"]
[982081,"Help Desk::Call Center","resolved","schwing","Mechanical Engineering","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"]
[982082,"Help Desk::Call Center","waiting","equiroz","Biological Engineering","Current Student",2009,8,"2009-08-11","2009-08-12",null,"2009-08-12",1,null,2,null,null," E-Mail"," Unknown",null," Unknown"," Certificates"]
[982093,"Help Desk::Call Center","resolved","lulich","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-11","2009-08-13","2009-08-13","2009-08-12",1,"2009-08-13",0,2,null," E-Mail"," Unknown",null," Unknown"," Certificates"]
[982094,"Network::Requests","resolved","mmanley","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0]
[982099,"Help Desk::Call Center","resolved","lnelms","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Mac OS X",null,null," Entourage"]
[982103,"Help Desk::Backup","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail"," Unknown",null," Unknown"," TSM"]
[982107,"Network::Requests","new","jconn","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-13",null,null,null,null,0]
[982110,"Help Desk::Service Center","resolved","allisonq","Brain and Cognitive Sciences","Current Student",2009,8,"2009-08-11","2009-08-14","2009-08-14","2009-08-11",0,"2009-08-14",2,3,2," Voice"," Windows XP",null," PC"]
[982205,"Help Desk::Backup","waiting","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-11","2009-08-12",null,"2009-08-12",1,null,2,null,null," E-Mail"," Windows",null," PC"," TSM"]
[982206,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[982215,"Help Desk::Service Center","resolved","jaren","Office of the General Counsel","Current Employee",2009,8,"2009-08-11","2009-08-13","2009-08-13","2009-08-11",0,"2009-08-13",1,2,null," Walkin"," Windows XP"," Windows XP Sp3"," PC"]
[982229,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"]
[982236,"Help Desk::Call Center","resolved","salbeck","DAPER Administration","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[982240,"Help Desk::Call Center","resolved","sheilal",null,"Non Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"]
[982252,"Help Desk::Call Center","resolved","kerrigan","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice",null,null," PC"," Internet Explorer",8]
[982253,"Help Desk::Call Center","resolved","jcrm","Francis Bitter Magnet Laboratory","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail"]
[982255,"Help Desk::Call Center","waiting","ggao",null,"Non Current Employee",2009,8,"2009-08-11","2009-08-14",null,"2009-08-12",1,null,4,null,null," E-Mail"," Windows XP",null," PC"," Certificates"," Internet Explorer 7"]
[982274,"Help Desk::Call Center","resolved","kesimons","Materials Science and Engineering","Current Employee",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice",null,null," PC"," Internet Explorer",7]
[982329,"Help Desk::Call Center","resolved","sahil","Materials Science and Eng","Current Student",2009,8,"2009-08-11","2009-08-11","2009-08-11","2009-08-11",0,"2009-08-11",0,0,null," Voice"," Windows",null," PC"]
[982337,"Help Desk::Call Center","waiting","sseligma","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-14",null,"2009-08-14",3,null,2,null,null," E-Mail"]
[982345,"Help Desk::Call Center","resolved","cvjason","Aeronautics and Astronautics","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-11",0,"2009-08-12",0,1,null," Voice"," Mac OS",null," Macintosh"," AppleMail",null," Network"]
[982362,"Help Desk::Service Center","waiting","rjwilk","Chemistry","Current Employee",2009,8,"2009-08-11","2009-08-14",null,"2009-08-12",1,null,3,null,null," E-Mail",null,null," PC"]
[982375,"Network::Requests","open","jleary","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-13","2009-08-11","2009-08-11",0,"2009-08-11",0,0]
[982384,"Network::Requests","resolved","kenton","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,8,"2009-08-11","2009-08-14","2009-08-14","2009-08-12",1,"2009-08-14",0,3,2," E-Mail"]
[982394,"Edtech::Stellar","open","srobles","System Design & Management Prg","Current Student",2009,8,"2009-08-11","2009-08-12",null,"2009-08-12",1,null,0]
[982421,"Help Desk::Call Center","resolved","exaspirz",null,"Non Current Student",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail"]
[982423,"Help Desk::Athena","resolved","phc","Nuclear Engineering","Current Student",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,null," E-Mail"]
[982480,"Network::Requests","resolved","olimpia","Libraries","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-11",0,"2009-08-11",0,1]
[982484,"Help Desk::Backup","open","yasu_k",null,"Non Current Student",2009,8,"2009-08-11","2009-08-12","2009-08-12","2009-08-12",1,"2009-08-12",0,1,0," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[982505,"Help Desk::Call Center","waiting","attm","Mathematics","Current Student",2009,8,"2009-08-11","2009-08-13",null,"2009-08-12",1,null,2,null,null," E-Mail"," Windows Vista",null," PC"," Certificates"]
[982516,"Help Desk::Call Center","waiting","sfilipia","VP Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-14",null,"2009-08-14",3,null,2,null,null," E-Mail",null,null,null," VPN"]
[982517,"Help Desk::Call Center","new","cstains","Chemistry","Current Employee",2009,8,"2009-08-11","2009-08-11",null,null,null,null,0,null,null," E-Mail"," Windows",null," PC"," Powerpoint"," file recovery request"]
[982528,"Network::Requests","resolved","mark","Information Services & Technology","Current Employee",2009,8,"2009-08-11","2009-08-12","2009-08-12",null,null,"2009-08-12",0,1]
[982565,"Help Desk::Call Center","resolved","kaoj","Mechanical Engineering","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," E-Mail",null,null,null," Spam Screening"]
[982701,"Help Desk::Call Center","resolved","jarek","DAPER Intercollegiate Sports","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Unknown",null," Unknown"," Kerberos (Leash)"]
[982713,"Help Desk::Call Center","waiting","kripa@mit.edu",null,null,2009,8,"2009-08-12","2009-08-12",null,"2009-08-12",0,null,2,null,null," Voice"," Mac OS X"," .5.8"," Macintosh"," Safari"," & certs"]
[982718,"Network::Requests","new","errol","Information Services & Technology","Current Employee",2009,8,"2009-08-12","2009-08-12",null,null,null,null,0]
[982760,"Help Desk::Call Center","waiting","mdizio","Copy Technology Centers","Current Employee",2009,8,"2009-08-12","2009-08-12",null,"2009-08-12",0,null,2,null,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"]
[982772,"Help Desk::Service Center","resolved","emazique","Sloan School of Management","Current Employee",2009,8,"2009-08-12","2009-08-14","2009-08-14","2009-08-12",0,"2009-08-14",1,2,null," Voice"," Windows XP",null," PC"]
[982829,"Network::Requests","resolved","nthaler","Information Services & Technology","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0]
[982848,"Help Desk::Backup","resolved","chrisv","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,0," E-Mail"," Windows",null," PC"," TSM"]
[982855,"Help Desk::Backup","open","patti","Experimental Study Group","Current Employee",2009,8,"2009-08-12","2009-08-13",null,"2009-08-12",0,null,0,null,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," TSM"]
[982856,"Help Desk::Service Center","resolved","ddolev","Center for International Studies","Current Employee",2009,8,"2009-08-12","2009-08-14","2009-08-14","2009-08-12",0,"2009-08-14",1,2,2," Voice"," Windows XP",null," PC"]
[982859,"Network::Requests","resolved","mreagan","MIT Card Office","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0]
[982872,"Help Desk::Athena","resolved","m_imani","Mechanical Engineering","Current Student",2009,8,"2009-08-12","2009-08-14","2009-08-14","2009-08-12",0,"2009-08-12",0,2,null," Voice"]
[982893,"Help Desk::Call Center","waiting","myeaton","Information Services & Technology","Current Employee",2009,8,"2009-08-12","2009-08-14",null,"2009-08-14",2,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[982896,"Edtech::Stellar","open","ackemp","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-12","2009-08-14",null,"2009-08-12",0,null,0]
[982897,"Help Desk::Call Center","resolved","erobbins","Division of Comparative Medicine","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[982903,"Edtech::Stellar","resolved","ackemp","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-12","2009-08-14","2009-08-14","2009-08-12",0,"2009-08-14",0,2,2]
[982912,"Help Desk::Call Center","resolved","patti","Experimental Study Group","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[982913,"Help Desk::Service Center","new","atrimble","Mechanical Engineering","Current Student",2009,8,"2009-08-12","2009-08-12",null,null,null,null,0,null,null," E-Mail",null,null," PC"]
[982916,"Help Desk::Service Center","waiting","aporter","DUE Desktop Support","Current Employee",2009,8,"2009-08-12","2009-08-13",null,"2009-08-13",1,null,2,null,null," E-Mail",null,null," Macintosh"]
[982932,"Help Desk::Call Center","resolved","lub","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[982935,"Help Desk::Service Center","resolved","qinghan","Chemical Engineering","Current Student",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-13",1,1,1," Voice"," Windows XP",null," PC"]
[982940,"Help Desk::Service Center","waiting","tdilwort","DUE Desktop Support","Current Employee",2009,8,"2009-08-12","2009-08-13",null,"2009-08-13",1,null,2,null,null," Voice",null,null," PC"]
[982948,"Network::Requests","resolved","seunglab-admin@techsquare.com",null,null,2009,8,"2009-08-12","2009-08-14","2009-08-14","2009-08-12",0,"2009-08-12",0,2]
[982959,"Help Desk::Call Center","resolved","akowalsk",null,"Non Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP"," Sp3"," PC",null," XWin32 9.4"]
[982970,"Help Desk::Call Center","resolved","cbailey","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice",null,null,null," Excel"]
[982974,"Help Desk::Service Center","waiting","verick","Information Services & Technology","Current Employee",2009,8,"2009-08-12","2009-08-12",null,"2009-08-12",0,null,2,null,null," Voice"," Mac OS X",10.4," Macintosh"]
[982983,"Help Desk::Call Center","resolved","dlieber",null,"Non Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP",null," PC"," Certificates"," Firefox"]
[982991,"Help Desk::Call Center","resolved","barrym","Mechanical Engineering","Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows Vista"," 64-bit"," PC"," Printing:KLPR,LPR"]
[983014,"Help Desk::Call Center","resolved","jpmerch",null,"Non Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983021,"Help Desk::Call Center","resolved","nanch","Information Services & Technology","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP",null," PC"," Exchange"]
[983024,"Help Desk::Call Center","resolved","unknown",null,null,2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983061,"Help Desk::Call Center","resolved","smenn",null,"Non Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983069,"Edtech::Stellar","open","ackemp","Foreign Languages & Literature Section","Current Employee",2009,8,"2009-08-12","2009-08-14",null,"2009-08-14",2,null,0]
[983070,"Help Desk::Call Center","resolved","esharris","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983075,"Help Desk::Call Center","waiting","mba","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-12","2009-08-13",null,"2009-08-12",0,null,2,null,null," Voice"," Mac OS X",null," Macintosh"," Email:Other"]
[983083,"Help Desk::Call Center","resolved","cbailey","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," E-Mail",null,null,null," Excel"]
[983087,"Help Desk::Call Center","resolved","davcohen","Francis Bitter Magnet Laboratory","Current Employee",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-13",0,1,null," Voice"," Windows XP"," Pro",null," Internet Explorer",7]
[983088,"Help Desk::Call Center","resolved","bklatt","Kavli Inst for Astrophysics & Space Rsrh","Current Employee",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-13",0,1,null," Voice"," Mac OS X"," 10.4.11",null," Safari"]
[983114,"Network::Requests","resolved","mreagan","MIT Card Office","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0]
[983116,"Help Desk::Call Center","resolved","zukerman","Political Science","Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Mac OS",null," Macintosh"," AppleMail"]
[983142,"Help Desk::Business Help","waiting","hezari","Mathematics","Current Employee",2009,8,"2009-08-12","2009-08-14",null,"2009-08-12",0,null,4,null,null," Voice"," Windows Vista"," Home Premium"," PC"," Firefox",3.5]
[983167,"Help Desk::Call Center","resolved","da22048","Lincoln Laboratory","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows",null," PC"," Certificates"," firefox"]
[983168,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,0," Voice"," Windows",null," PC"," Certificates"]
[983210,"Help Desk::Service Center","open","kcho","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-12","2009-08-13",null,"2009-08-12",0,null,0,null,null," Voice",null,null," Other"]
[983220,"Help Desk::Call Center","open","desimone","Dept Administrators & Lab Directors","Current Employee",2009,8,"2009-08-12","2009-08-12",null,"2009-08-12",0,null,0,null,null," Voice"," Windows XP",null," PC"," Word"]
[983228,"Help Desk::Call Center","resolved","lfreed","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983237,"Help Desk::Business Help","open","SPatterson@rle.mit.edu",null,null,2009,8,"2009-08-12","2009-08-14",null,"2009-08-12",0,null,0,null,null," E-Mail"]
[983248,"Help Desk::Call Center","resolved","katykam","Sloan School of Management","Current Employee",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-13",1,"2009-08-13",0,1,null," E-Mail"]
[983257,"Help Desk::Call Center","new","lnelms","Information Services & Technology","Current Employee",2009,8,"2009-08-12","2009-08-13",null,"2009-08-12",0,null,0,null,null," Voice"," Mac OS X",null," Macintosh"," Entourage"]
[983258,"Help Desk::Service Center","waiting","tfresina","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-12","2009-08-14",null,"2009-08-12",0,null,4,null,null," Walkin",null,null," PC"," Hardware"]
[983273,"Help Desk::Call Center","resolved","mgibson","Center for Transportation & Logistics","Current Employee",2009,8,"2009-08-12","2009-08-14","2009-08-13","2009-08-12",0,"2009-08-12",0,1,0," Voice"]
[983276,"Help Desk::Call Center","new","ortega","Civil and Environmental Eng","Current Student",2009,8,"2009-08-12","2009-08-13",null,"2009-08-12",0,null,0,null,null," Voice"," Windows XP",null," PC"," Outlook",2003]
[983295,"Help Desk::Call Center","resolved","ahorn","Sloan School of Management","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," E-Mail"]
[983300,"Help Desk::Backup","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," E-Mail"]
[983312,"Help Desk::Call Center","resolved","csalmini",null,"Non Current Student",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-13",1,"2009-08-13",0,1,null," E-Mail",null,null," PC"," Certificates"]
[983317,"Help Desk::Call Center","resolved","fgallez","Literature","Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983339,"Help Desk::Call Center","resolved","myeaton","Information Services & Technology","Current Employee",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-12",0,1,null," E-Mail"," Mac OS X",null," Macintosh"," Entourage"]
[983366,"Help Desk::Call Center","resolved","eballo","Technology and Policy Program","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice",null,null," Macintosh"," Adobe Acrobat"," 9 Pro"]
[983383,"Help Desk::Service Center","resolved","ndinis",null,"Non Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,0," Voice",null,null,null," VirusScan, Virex"]
[983386,"Help Desk::Service Center","waiting","ateya",null,"Non Current Student",2009,8,"2009-08-12","2009-08-14",null,"2009-08-12",0,null,2,null,null," Voice",null,null," Macintosh"]
[983387,"Help Desk::Athena","resolved","ahslocum","Mechanical Engineering","Current Student",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-12",0,1,null," E-Mail"]
[983390,"Help Desk::Call Center","resolved","dinac","Picower Institute for Learning & Memory","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Mac OS X"," 10.3.9"," Macintosh"," Certificates"," Safari"]
[983391,"Help Desk::Call Center","resolved","vgifford","Sloan School of Management","Current Employee",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-13",0,1,null," Voice"," Windows Vista",null," PC"," Internet Explorer",7]
[983405,"Help Desk::Business Help","resolved","se_smith","Mathematics","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,0," Voice"," Windows XP"," SP3"," PC"," BrioQuery"]
[983407,"Help Desk::Call Center","open","taeminn@MIT.EDU",null,null,2009,8,"2009-08-12","2009-08-14","2009-08-14","2009-08-12",0,"2009-08-14",0,2,null," Voice"," Mac OS X",10.5," Macintosh"," VMware"]
[983415,"Help Desk::Call Center","resolved","pmn","Libraries","Current Employee",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-13",1,"2009-08-13",0,1,0,null," Unknown",null," Unknown"," DHCP"]
[983416,"Help Desk::Call Center","resolved","temkin","Physics","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows Vista",null," PC"," SAP, SAPWeb"," Internet Explorer"]
[983426,"Help Desk::Call Center","resolved","acalogge","Edgerton Center","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[983431,"Help Desk::Call Center","resolved","kkuntzel","Center for International Studies","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP",null," PC"," Email:Other"]
[983448,"Help Desk::Call Center","resolved","sehunter","Media Laboratory","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983450,"Help Desk::Call Center","resolved","wflei",null,"Non Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[983456,"Help Desk::Backup","new","pkemble","Center for Environmental Health Sciences","Current Employee",2009,8,"2009-08-12","2009-08-13",null,"2009-08-12",0,null,0,null,null," E-Mail"]
[983464,"Help Desk::Call Center","new","rrobins","MIT-Portugal Program","Current Employee",2009,8,"2009-08-12","2009-08-14",null,"2009-08-12",0,null,0,null,null," Voice"," Mac OS X",10.5,null," AppleMail"," and iCal"]
[983473,"Help Desk::Business Help","waiting","schech@achernar.mit.edu",null,null,2009,8,"2009-08-12","2009-08-12",null,"2009-08-12",0,null,2,null,null," E-Mail"]
[983479,"Help Desk::Call Center","resolved","sparksa","Aerospace Studies","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Athena",null," Athena"," Lists (moira, mailman)"]
[983495,"Help Desk::Call Center","resolved","mariam","School of Engineering","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," Safari"]
[983501,"Help Desk::Call Center","resolved","jundzilo","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[983505,"Edtech::Stellar","new","ebarrett","Program in Writing & Humanistic Studies","Current Employee",2009,8,"2009-08-12","2009-08-12",null,"2009-08-12",0,null,0,null,null,null," Mac OS X",null," Macintosh"," Stellar"]
[983512,"Help Desk::Call Center","resolved","affi",null,"Non Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"]
[983520,"Help Desk::Call Center","resolved","pheider","Chemical Engineering","Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice"," Windows XP",null," PC"]
[983525,"Help Desk::Service Center","resolved","pw10","Center for Real Estate Develop","Current Student",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-12",0,1,null," Voice"," Windows Vista",null," PC"," Operating System"," SP1 Update"]
[983528,"Help Desk::Call Center","resolved","dsadoway","Materials Science and Engineering","Current Employee",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-12",0,"2009-08-13",0,1,null," Voice"," Mac OS X",null," Macintosh"," Other"]
[983531,"Help Desk::Call Center","resolved","meinbres","Prog in Science, Technology, & Society","Current Employee",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," E-Mail"]
[983535,"Help Desk::Call Center","waiting","alam","Mechanical Engineering","Current Employee",2009,8,"2009-08-12","2009-08-12",null,"2009-08-12",0,null,2,null,null," Voice"]
[983538,"Help Desk::Call Center","open","dphart","Mechanical Engineering","Current Employee",2009,8,"2009-08-12","2009-08-14",null,"2009-08-14",2,null,0,null,null," E-Mail"," Mac OS X"," 10.5.8"," Macintosh"," DHCP"]
[983540,"Help Desk::Presales","resolved","novemaria@hotmail.com",null,null,2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-13",1,"2009-08-13",0,1,1," E-Mail"]
[983541,"Help Desk::Call Center","new","saepenihil@gmail.com",null,null,2009,8,"2009-08-12","2009-08-12",null,null,null,null,0,null,null," E-Mail",null,null,null," Buying Advice"]
[983546,"Help Desk::Call Center","resolved","sukant","Health Sciences & Technology","Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," Voice",null,null,null," Certificates"]
[983565,"Help Desk::Call Center","resolved","laoudji",null,"Non Current Student",2009,8,"2009-08-12","2009-08-12","2009-08-12","2009-08-12",0,"2009-08-12",0,0,null," E-Mail"]
[983585,"Help Desk::Call Center","waiting","mentualu@gmail.com",null,null,2009,8,"2009-08-12","2009-08-14",null,"2009-08-14",2,null,2,null,null," E-Mail",null,null," Macintosh"," Excel"]
[983588,"Help Desk::Call Center","resolved","gaetanbonhomme@alum.mit.edu",null,null,2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-13",1,"2009-08-13",0,1,null," E-Mail"," Unknown",null," Unknown"," Accounts"]
[983624,"Help Desk::Call Center","open","diane@solonline.org",null,null,2009,8,"2009-08-12","2009-08-14",null,"2009-08-14",2,null,0,null,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," Certificates"," Firefox"]
[983629,"Help Desk::Call Center","waiting","cperera","Chemical Engineering","Current Student",2009,8,"2009-08-12","2009-08-14",null,"2009-08-12",0,null,4,null,null," E-Mail"," Mac OS X"," 10.5.7"," Macintosh"," VMware"," fusion"]
[983631,"Help Desk::Call Center","resolved","sherryzhang1@hotmail.com",null,null,2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-13",1,"2009-08-13",0,1,null," E-Mail"]
[983657,"Help Desk::Call Center","resolved","mcarey",null,"Non Current Student",2009,8,"2009-08-12","2009-08-13","2009-08-13","2009-08-13",1,"2009-08-13",0,1,null," E-Mail"," Unknown",null," Unknown"," SAP, SAPWeb"]
[983671,"Help Desk::Call Center","resolved","tschenk",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"," Unknown",null," Unknown"," Other"]
[983734,"Help Desk::Call Center","new","blaylock","Chemical Engineering","Current Student",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0,null,null," E-Mail"," Windows",null," PC"," Outlook",2003]
[983764,"Help Desk::Call Center","resolved","fwolter","Mechanical Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"," Unknown",null," Unknown"," Spam Screening"]
[983771,"Help Desk::Business Help","waiting","rkf","Health Sciences & Technology","Current Student",2009,8,"2009-08-13","2009-08-14",null,"2009-08-14",1,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[983772,"Help Desk::Call Center","resolved","dwinston","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"]
[983797,"Help Desk::Call Center","resolved","jojo4ril","Chemical Engineering","Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows XP",null," PC"," Network:Wireless"]
[983803,"Help Desk::Business Help","waiting","serbyn",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13",null,"2009-08-13",0,null,2,null,null," E-Mail"]
[983806,"Help Desk::Call Center","resolved","kbuttner@alum.mit.edu",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows XP",null," PC"," Network:Other"]
[983818,"Help Desk::Business Help","waiting","ncaissie","Office of Sponsored Programs","Current Employee",2009,8,"2009-08-13","2009-08-13",null,"2009-08-13",0,null,2,null,null," E-Mail"]
[983824,"Help Desk::Call Center","new","bbrown","Division of Comparative Medicine","Current Employee",2009,8,"2009-08-13","2009-08-13",null,"2009-08-13",0,null,0,null,null," Voice"," Windows XP",null," Win.mit.edu"," Operating System"]
[983851,"Help Desk::Call Center","resolved","avechart",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows Vista",null," PC"," Other"," Matlab"]
[983854,"Help Desk::Call Center","resolved","rwbrick","Lab for Manufacturing & Productivity","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[983864,"Help Desk::Call Center","resolved","padraig","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"]
[983865,"Help Desk::Call Center","resolved","roberta",null,"Non Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[983869,"Help Desk::Mobile Devices","resolved","mca","Information Services & Technology","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13",null,null,"2009-08-13",0,0,0," E-Mail"]
[983902,"Help Desk::Call Center","resolved","jlove",null,"Moira Account",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X",null," Macintosh"," Firefox"]
[983928,"Help Desk::Business Help","resolved","yuko@media.mit.edu",null,null,2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-14",1,1,1," Voice"," Mac OS X",null," Macintosh"," SAP, SAPWeb"]
[983939,"Help Desk::Call Center","resolved","davcohen","Francis Bitter Magnet Laboratory","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows XP",null," PC"," Operating System"]
[983948,"Help Desk::Call Center","resolved","aykut",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"]
[983949,"Help Desk::Call Center","resolved","kcahill","Information Services & Technology","Current Employee",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-13",0,1,null," Voice"," Windows XP",null," PC"]
[983968,"Edtech::Stellar","resolved","valgrimm","Chemical Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0]
[983976,"Help Desk::Call Center","resolved","pdshay","Audio Visual Services","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows XP",null," PC"," Internet Explorer"]
[984032,"Help Desk::Business Help","resolved","tundek","Office of the Provost","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0," E-Mail"]
[984038,"Network::Requests","resolved","boojum","Information Services & Technology","Current Employee",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1]
[984042,"Help Desk::Call Center","new","marykayt","Biology","Current Student",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0,null,null," E-Mail"," Mac OS X",null," Macintosh"," Network:Wireless"]
[984064,"Edtech::Stellar","resolved","kheatley","Physics","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0]
[984077,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13",null,null,"2009-08-13",0,0]
[984095,"Help Desk::Service Center","waiting","jbelbin","Chemical Engineering","Current Employee",2009,8,"2009-08-13","2009-08-14",null,"2009-08-13",0,null,3,null,null," E-Mail",null,null," PC"]
[984103,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13",null,null,"2009-08-13",0,0]
[984108,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984130,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984133,"Help Desk::Call Center","waiting","chadtidd","Mechanical Engineering","Current Student",2009,8,"2009-08-13","2009-08-14",null,"2009-08-14",1,null,2,null,null," E-Mail"]
[984139,"Help Desk::Call Center","new","sburke","DUE Desktop Support","Current Employee",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0]
[984152,"Help Desk::Business Help","resolved","N/A",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0," Voice"]
[984169,"Network::Requests","new","llallen","Controller and Accounting Services","Current Employee",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0]
[984171,"Help Desk::Call Center","resolved","mariam","School of Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X",10.7," Macintosh"," Safari"]
[984173,"Help Desk::Call Center","resolved","ardekani","Mechanical Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows",null," PC"," Firefox"]
[984179,"Help Desk::Call Center","resolved","msouza","Facilities Mail Services","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail",null,null,null," Kerberos (Leash)"]
[984180,"Help Desk::Business Help","resolved","pa22054","Lincoln Laboratory","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0," Voice"]
[984181,"Edtech::Stellar","resolved","kheatley","Physics","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0]
[984182,"Help Desk::Call Center","waiting","catherine_kerr@hms.harvard.edu",null,null,2009,8,"2009-08-13","2009-08-13",null,"2009-08-13",0,null,2,null,null," Voice"]
[984184,"Help Desk::Business Help","resolved","jmillman","Chemical Engineering","Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0," E-Mail"]
[984185,"Help Desk::Call Center","resolved","gap","Koch Inst - Integrative Cancer Research","Current Employee",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-14",0,1,null," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Email:Other"]
[984191,"Edtech::Stellar","open","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-13","2009-08-13",null,"2009-08-13",0,null,0]
[984192,"Help Desk::Call Center","resolved","totmana",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Other"," iPhone OS"," Mobile Device"]
[984204,"Help Desk::Call Center","resolved","swelbar","Aeronautics and Astronautics","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"," Windows Vista",null," PC"," Certificates"," Internet Explorer 7"]
[984212,"Help Desk::Service Center","resolved","gschuck","Center for Real Estate","Current Employee",2009,8,"2009-08-13","2009-08-14","2009-08-14",null,null,"2009-08-14",0,1,null," Voice"]
[984217,"Help Desk::Call Center","resolved","diegob",null,"Non Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-13",0,1,null," E-Mail"]
[984218,"Help Desk::Call Center","resolved","adbarton","Earth, Atmos & Planetary Sci","Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"," Linux"," Redhat"," Workstation"," Certificates"," Firefox"]
[984234,"Help Desk::Call Center","resolved","kaysen","Center for International Studies","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984248,"Help Desk::Service Center","waiting","catey","Chemical Engineering","Current Student",2009,8,"2009-08-13","2009-08-14",null,"2009-08-13",0,null,2,null,null," Voice",null,null," PC"]
[984252,"Help Desk::Call Center","new","hwlee","Aeronautics and Astronautics","Current Employee",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0,null,null," E-Mail"," Windows Vista",null," PC"," Printing"]
[984259,"Help Desk::Service Center","waiting","tanguy","Chemical Engineering","Current Student",2009,8,"2009-08-13","2009-08-14",null,"2009-08-13",0,null,2,null,null," Walkin"," Windows XP",null," PC"," Hardware"]
[984266,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984269,"Help Desk::Call Center","resolved","pmn","Libraries","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"," Unknown",null," Unknown"," DHCP"]
[984270,"Help Desk::Call Center","resolved","swilner","Chemical Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X",10.5," Macintosh"," Safari"]
[984275,"Help Desk::Call Center","resolved","weinmann","Dean for Student Life","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X",null," Macintosh"]
[984280,"Help Desk::Call Center","resolved","phelanb",null,"Non Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X",null," Macintosh"," VMware"]
[984285,"Help Desk::Service Center","resolved","yeuhi","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-13",0,1,1," Voice",null,null," Macintosh"]
[984289,"Help Desk::Service Center","resolved","whodkins","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X"," 10.5.8"," Macintosh"," Certificates"]
[984295,"Network::Requests","resolved","mgomes","Information Services & Technology","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0]
[984296,"Help Desk::Service Center","resolved","hjyao","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice",null,null," PC"]
[984306,"Help Desk::HDweb","resolved","erobbins","Division of Comparative Medicine","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0," Voice",null,null,null," DreamWeaver"]
[984308,"Help Desk::Service Center","new","pennysun","Office of the Provost","Current Employee",2009,8,"2009-08-13","2009-08-14",null,"2009-08-13",0,null,0,null,null," Walkin"," Windows Vista",null," PC"]
[984310,"Help Desk::Service Center","resolved","lishuai","Aeronautics and Astronautics","Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0," Voice"," Windows XP",null," PC"]
[984319,"Help Desk::Call Center","resolved","sparksa","Aerospace Studies","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984337,"Help Desk::Service Center","new","pw10","Center for Real Estate Develop","Current Student",2009,8,"2009-08-13","2009-08-14",null,"2009-08-13",0,null,0,null,null," Walkin"," Windows Vista",null," Other"]
[984363,"Help Desk::Call Center","resolved","jolibois","Health Sciences & Technology","Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-13",0,1,null," E-Mail"," Mac OS X",null," Macintosh"," Software Distribution"]
[984365,"Help Desk::Business Help","waiting","warner","Alumni Association","Current Employee",2009,8,"2009-08-13","2009-08-13",null,"2009-08-13",0,null,2,null,null," Voice"," Windows XP",null,null," SAP, SAPWeb"," on IE 7"]
[984370,"Help Desk::Call Center","resolved","jrhogan",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984385,"Help Desk::Call Center","resolved","jbrittan","Materials Science and Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice",null,null,null," Secure FX"]
[984386,"Help Desk::Call Center","resolved","bunal","Chemical Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," E-Mail"," Unknown",null," Unknown"," Roles"]
[984388,"Help Desk::Service Center","new","joewelch","Information Services & Technology","Current Employee",2009,8,"2009-08-13","2009-08-14",null,"2009-08-14",1,null,0,null,null," E-Mail",null,null," Macintosh"]
[984391,"Help Desk::Call Center","resolved","dupree","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows XP",null,null," Certificates"," IE 7"]
[984394,"Help Desk::Business Help","resolved","bylander","Research Laboratory of Electronics","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0," Voice"," Windows Vista",null," PC"," SAP, SAPWeb"]
[984402,"Help Desk::Service Center","resolved","sharonr",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984407,"Help Desk::Call Center","resolved","sidra",null,"Non Current Student",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Windows Vista",null," Macintosh"]
[984418,"Help Desk::Call Center","resolved","tomr",null,"Moira Account",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X",null," Macintosh"," Safari"]
[984422,"Help Desk::Call Center","open","fgallez","Literature","Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-13",0,1,null," Voice",null,null," Other"]
[984427,"Help Desk::Call Center","new","bbrown","Division of Comparative Medicine","Current Employee",2009,8,"2009-08-13","2009-08-13",null,"2009-08-13",0,null,0,null,null," Voice"," Windows",null," PC"," Athena"]
[984431,"Help Desk::Call Center","resolved","mmoran","Koch Inst - Integrative Cancer Research","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X"," 10.5.8"," Macintosh"," Backup:Other"]
[984434,"Help Desk::Business Help","resolved","rbatista","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-13",0,1,0," Voice"," Windows",null," PC"," SAP, SAPWeb"," SAPgui"]
[984448,"Help Desk::Call Center","new","jceggles","Libraries","Current Employee",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0,null,null," E-Mail"," Windows"," ?"," PC"," Touchstone"]
[984455,"Help Desk::Call Center","resolved","levey","Civil and Environmental Engineering","Current Employee",2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"," Mac OS X",null," Macintosh"," Hardware"]
[984466,"Help Desk::Backup","new","bethk","McGovern Institute for Brain Research","Current Employee",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0,null,null," E-Mail"]
[984479,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,null," Voice"]
[984481,"Help Desk::Call Center","new","wld","AMPS-Libraries","Current Employee",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0,null,null," E-Mail"]
[984496,"Help Desk::Call Center","resolved","mlfisher","Political Science","Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1,null," E-Mail",null,null," Macintosh"]
[984498,"Help Desk::Call Center","resolved","mizukiw3@gmail.com",null,null,2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-13",0,"2009-08-13",0,1,null," E-Mail"]
[984499,"Help Desk::Service Center","new","nashford","School of Engineering","Current Employee",2009,8,"2009-08-13","2009-08-14","2009-08-13","2009-08-13",0,"2009-08-13",0,0,-1," Voice"," Windows XP",null," PC"]
[984524,"Help Desk::Call Center","resolved","nhaim",null,"Non Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1,null," E-Mail"," Mac OS X",null," Macintosh"," TSM"]
[984526,"Help Desk::Call Center","resolved","jmoeller","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1,null," E-Mail"," Unknown",null," Unknown"," Network:Other"]
[984528,"Network::Requests","resolved","rccsuper@MIT.EDU",null,null,2009,8,"2009-08-13","2009-08-13","2009-08-13","2009-08-13",0,"2009-08-13",0,0,0]
[984531,"Network::Requests","new","jweiss","Information Services & Technology","Current Employee",2009,8,"2009-08-13","2009-08-13",null,null,null,null,0]
[984535,"Help Desk::Call Center","resolved","jack2396@mac.com",null,null,2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[984540,"Help Desk::Call Center","waiting","ghunter","Urban Studies and Planning","Current Student",2009,8,"2009-08-13","2009-08-14",null,"2009-08-14",1,null,2,null,null," E-Mail"," Mac OS X",null," Macintosh"," Certificates"]
[984566,"Help Desk::Call Center","resolved","cope","Anthropology Program","Current Employee",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1,null," E-Mail"," Unknown",null," Unknown"," Other"," phishing"]
[984580,"Help Desk::Call Center","waiting","nancyc","Health Sciences & Technology","Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",2,1,null," E-Mail"]
[984583,"Help Desk::Call Center","resolved","basant","Mathematics","Current Student",2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1,null," E-Mail"]
[984584,"Help Desk::Call Center","waiting","jerry","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-13","2009-08-14",null,"2009-08-14",1,null,1,null,null," E-Mail",null,null," Unknown"," Certificates"]
[984585,"Help Desk::Call Center","resolved","alyssa.bryson@gmail.com",null,null,2009,8,"2009-08-13","2009-08-14","2009-08-14","2009-08-14",1,"2009-08-14",0,1,null," E-Mail"," Mac OS X",null," Macintosh"," Exchange"]
[984629,"Help Desk::Call Center","resolved","sivarajasudhakar.s@tcs.com",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail"]
[984681,"Edtech::Stellar","open","myungjin","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0]
[984702,"Help Desk::Business Help","waiting","xinjin","Chemistry","Current Student",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," E-Mail",null,null," Macintosh"," SAP, SAPWeb"]
[984756,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14",null,null,"2009-08-14",0,0]
[984765,"Help Desk::Call Center","waiting","jianmin",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," E-Mail"," Windows XP"]
[984795,"Help Desk::Call Center","resolved","ceara","Lab for Manufacturing & Productivity","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice"," Mac OS X"," 10.5.6"," Macintosh"," Certificates"," Safari"]
[984803,"Help Desk::Call Center","waiting","manlin","Biology","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," E-Mail"]
[984820,"Network::Requests","resolved","mmullett","Information Services & Technology","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0]
[984822,"Help Desk::Call Center","resolved","lchansen","Nuclear Science and Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[984829,"Help Desk::Call Center","resolved","osptony@MIT.EDU",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"]
[984830,"Help Desk::Call Center","resolved","emoberg","Civil and Environmental Eng","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice"," Windows",null," PC"," VPN"]
[984849,"Help Desk::Service Center","waiting","rwk","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," Voice",null,null," PC"]
[984856,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14",null,null,"2009-08-14",0,0]
[984862,"Help Desk::Call Center","resolved","jjd",null,"Non Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice",null,null," Unknown"]
[984879,"Help Desk::Call Center","resolved","dlewis","Office of the Provost","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice"," Mac OS X",null," Macintosh"," Operating System"]
[984901,"Help Desk::Service Center","waiting","gasc","Engineering Systems Division","Current Student",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," Voice",null,null," PC"]
[984917,"Help Desk::Business Help","waiting","gmmiskin","Sloan School of Management","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," E-Mail"," Windows XP",null," PC"," Firefox"]
[984920,"Help Desk::Call Center","resolved","whodkins","Earth, Atmospheric &  Planetary Sciences","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[984927,"Help Desk::Call Center","resolved","unknown",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Unknown",null," Unknown"," Accounts"]
[984935,"Help Desk::Call Center","open","atat","Center for Environmental Health Sciences","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail"," Unknown",null," Multi-Platform"," Software Distribution"]
[984943,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows Vista",null," PC"," Buying Advice"]
[984945,"Help Desk::Call Center","open","pheasant","Chemistry","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail"," Unknown",null," Unknown"," TechTime"]
[984961,"Help Desk::Service Center","resolved","xiaoyu88","Economics","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice"," Windows XP",null," PC"]
[984968,"Help Desk::Call Center","resolved","fsafir",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Mac OS X",null," Macintosh"," Software Distribution"," Office for Mac"]
[984996,"Help Desk::Call Center","resolved","claudiat","Physics","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail"," Mac OS X",null," Macintosh"," Fetch"]
[985018,"Help Desk::Call Center","resolved","weisenli",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"]
[985042,"Help Desk::Service Center","new","cibbo",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0,null,null," Voice",null,null," PC"]
[985051,"Help Desk::Call Center","new","crookz","Biology","Current Student",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985053,"Help Desk::Call Center","resolved","tonyfeng",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows Vista"," 64-bit"," PC"," Printing:KLPR,LPR"]
[985059,"Help Desk::Call Center","resolved","cpbrolev","Chemical Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows",null," PC"," Hardware"]
[985063,"Help Desk::Call Center","resolved","dsw","Laboratory for Nuclear Science","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"]
[985071,"Help Desk::Backup","new","ziegler@wi.mit.edu",null,null,2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985073,"Help Desk::Call Center","open","rhayman","Koch Inst - Integrative Cancer Research","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail",null,null," Unknown"," Firefox"]
[985076,"Network::Requests","new","changeman@qwest.com",null,null,2009,8,"2009-08-14","2009-08-14",null,null,null,null,0]
[985079,"Help Desk::Call Center","resolved","sheeba","McGovern Institute for Brain Research","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows XP",null," PC"," TSM"]
[985083,"Help Desk::Call Center","resolved","cpreston","Chemical Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows",null," PC"]
[985085,"Help Desk::Call Center","resolved","rwplanut",null,"Moira Account",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows",null," PC"," Outlook"]
[985088,"Help Desk::Call Center","resolved","rgardner@multics.mit.edu",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows Vista",null," PC"," Operating System"]
[985093,"Help Desk::Call Center","resolved","N/A",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows",null," PC"," Word"]
[985095,"Help Desk::Call Center","resolved","sasha_ts",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail"," Windows",null," PC"]
[985099,"Help Desk::Presales","resolved","bcason",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice",null,null," Multi-Platform"," Buying Advice"]
[985123,"Help Desk::Call Center","resolved","ebaum","Sloan School of Management","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows",null," PC"," SAP, SAPWeb"," ie7"]
[985128,"Help Desk::Athena","resolved","mamat","Chemical Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," E-Mail"]
[985134,"Help Desk::Backup","new","sheeba","McGovern Institute for Brain Research","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0,null,null," Voice"," Linux"," RHEL4 64-bit",null," TSM"]
[985138,"Help Desk::UNIX/Linux","open","sgoldman","Biology","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail"," Linux",null," Workstation"," Operating System"]
[985140,"Help Desk::Call Center","resolved","leighe","Lemelson/MIT Program","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows",null," PC"," Secure FX"]
[985141,"Network::Requests","new","sburke","DUE Desktop Support","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0]
[985142,"Help Desk::Call Center","waiting","sswang","Sloan School of Management","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," E-Mail"]
[985143,"Help Desk::Call Center","waiting","pboisver","Center for Matl Science and Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," Voice"]
[985144,"Help Desk::Call Center","new","mstraf","Physics","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985150,"Help Desk::Call Center","open","jeisen","Design Laboratory","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0,null,null,null," Mac OS X",null," Macintosh"," TSM"]
[985155,"Help Desk::Service Center","open","nedp","Harvard/MIT Division of HST","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0,null,null," E-Mail",null,null," Macintosh"," Hardware"]
[985165,"Help Desk::Call Center","resolved","prbrown",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice",null,null,null," Certificates"]
[985168,"Help Desk::Business Help","open","connaire","Department of Biological Engineering","Current Employee",2009,8,"2009-08-14","2009-08-15","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," E-Mail"]
[985175,"Help Desk::Call Center","resolved","demis3@gmail.com",null,null,2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice",null,null,null," Athena"]
[985177,"Help Desk::Call Center","resolved","yrobeson",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice",null,null,null," Exchange"]
[985185,"Help Desk::Call Center","new","mmango","Biology","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985189,"Help Desk::Call Center","resolved","krieger","Biology","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice",null,null," Macintosh"]
[985213,"Help Desk::Call Center","new","awmlee","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985223,"Help Desk::Service Center","new","dlui","Museum","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0,null,null," Voice",null,null," Macintosh"]
[985228,"Help Desk::Call Center","new","valchin","Sloan School of Management","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail",null,null,null," Email:Other"," Phishing"]
[985241,"Help Desk::Call Center","resolved","rhartman","Chemical Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"]
[985251,"Help Desk::Call Center","new","apca","Linguistics and Philosophy","Current Student",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"," Mac OS X",null," Macintosh"]
[985264,"Help Desk::Call Center","resolved","sdaddy","Copy Technology Centers","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows XP",null," PC"," Certificates"]
[985268,"Help Desk::Call Center","resolved","pmn","Libraries","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," E-Mail"," Unknown",null," Unknown"," DHCP"]
[985269,"Edtech::Stellar","open","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0]
[985272,"Help Desk::Call Center","resolved","galyna","Mathematics","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice"," Windows Vista",null," PC"]
[985277,"Help Desk::Tether/iPass","new","ttktran","Mechanical Engineering","Current Student",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985282,"Help Desk::Call Center","new","lnmartin","Chemistry","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985289,"Help Desk::Service Center","waiting","danhyuen","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," Voice",null,null," PC"]
[985296,"Help Desk::Business Help","waiting","emiko","Biology","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,2,null,null," Voice"," Windows",null," PC"," Firefox"]
[985297,"Edtech::Stellar","new","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0]
[985308,"Help Desk::Call Center","resolved","wgibson","Biological Engineering","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Mac OS X",null," Macintosh"," VMware"," XP 64bit"]
[985311,"Help Desk::Call Center","resolved","karenj","Admissions Office","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,0," Voice"," Mac OS X"," 10.4.11"," Macintosh"," Certificates"," IE8 (via VMware)"]
[985314,"Edtech::Stellar","resolved","aed","Sloan School of Management","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0]
[985319,"Network::Requests","resolved","bknoll","Information Services & Technology","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0]
[985320,"Help Desk::Backup","new","sahak","Materials Science and Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985324,"Help Desk::Backup","new","sahak","Materials Science and Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985326,"Help Desk::Call Center","new","aeerwin","Student Activities","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail",null,null," Unknown"]
[985340,"Help Desk::Call Center","resolved","kgoosens","Brain & Cognitive Sciences","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"]
[985344,"Help Desk::Call Center","resolved","santucci","Office of Faculty Support","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Mac OS X"," 10.5.7"," Macintosh"," TSM"," 5.5.2.0"]
[985366,"Help Desk::Service Center","resolved","sergniko","Management","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows XP",null," PC"," Operating System"]
[985368,"Help Desk::Call Center","new","ccohen3","Koch Inst - Integrative Cancer Research","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0,null,null," Voice"," Mac OS X"," 10.5.5"," Macintosh"," Oracle, SQL*Net"," Oracle Calendar 9.0.4"]
[985377,"Help Desk::Call Center","new","csaenger","Earth, Atmos & Planetary Sci","Current Student",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985380,"Help Desk::Call Center","resolved","bjmashel","Earth, Atmos & Planetary Sci","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Windows Vista",null," PC"," Certificates"," Firefox"]
[985381,"Help Desk::Backup","new","cbrooke","Mechanical Engineering","Current Employee",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0]
[985383,"Help Desk::Call Center","resolved","m_klein","Center for Collective Intelligence","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"]
[985386,"Help Desk::Call Center","resolved","amomura","Legatum Center for Dev Entrepreneurship","Current Employee",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"]
[985388,"Network::Requests","new","jconn@exchange.mit.edu",null,null,2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0]
[985391,"Help Desk::Service Center","new","degraff","Linguistics & Philosophy","Current Employee",2009,8,"2009-08-14","2009-08-14",null,"2009-08-14",0,null,0,null,null," Voice"," Mac OS X",null," Macintosh"," Other"," X11"]
[985400,"Help Desk::Call Center","resolved","jolibois","Health Sciences & Technology","Current Student",2009,8,"2009-08-14","2009-08-14","2009-08-14","2009-08-14",0,"2009-08-14",0,0,null," Voice"," Mac OS X",null," Macintosh"," AppleMail"]
[985411,"Help Desk::Call Center","new","kristin5",null,"Non Current Student",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"]
[985439,"Help Desk::Call Center","new","simauchi","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-14","2009-08-14",null,null,null,null,0,null,null," E-Mail"," Mac OS X",10.5," Macintosh"," Software Distribution"]
[985501,"Help Desk::Business Help","resolved","fgallez","Literature","Current Student",2009,8,"2009-08-15","2009-08-17","2009-08-17","2009-08-17",2,"2009-08-17",0,2,0," E-Mail"]
[985506,"Network::Requests","new","nocc-tix@akamai.com",null,null,2009,8,"2009-08-15","2009-08-17",null,"2009-08-17",2,null,0]
[985583,"Help Desk::Call Center","resolved","cwilder","History Section","Current Employee",2009,8,"2009-08-15","2009-08-17","2009-08-17","2009-08-17",2,"2009-08-17",0,2,null," E-Mail",null,null,null,null,null," Stellar"]
[985592,"Help Desk::Service Center","resolved","zbe@lpldoes888.gdzsxr.net",null,null,2009,8,"2009-08-15","2009-08-17","2009-08-17",null,null,"2009-08-17",0,2,null," E-Mail"]
[985609,"Help Desk::Call Center","open","lwaller@alum.mit.edu",null,null,2009,8,"2009-08-15","2009-08-17","2009-08-17","2009-08-17",2,"2009-08-17",0,2,null," E-Mail"," Windows Vista",null," PC"," VPN"]
[985619,"Help Desk::Call Center","open","pcdedon","Department of Biological Engineering","Current Employee",2009,8,"2009-08-15","2009-08-17",null,"2009-08-17",2,null,0,null,null," E-Mail"]
[985624,"Edtech::Stellar","resolved","N/A",null,null,2009,8,"2009-08-15","2009-08-17","2009-08-17",null,null,"2009-08-17",0,2]
[985630,"Help Desk::Call Center","waiting","elp","Office of the Provost","Current Employee",2009,8,"2009-08-15","2009-08-17","2009-08-17","2009-08-17",2,"2009-08-17",0,2,null," E-Mail"," Mac OS X",null," Macintosh"," AppleMail"]
[985648,"Help Desk::Call Center","resolved","cortiz","Materials Science and Engineering","Current Employee",2009,8,"2009-08-15","2009-08-17","2009-08-17","2009-08-17",2,"2009-08-17",0,2,null," E-Mail"]
[985666,"Help Desk::Athena","waiting","dwinston","Electrical Eng & Computer Sci","Current Student",2009,8,"2009-08-15","2009-08-17",null,"2009-08-17",2,null,0,null,null," E-Mail"]
[985670,"Help Desk::Business Help","open","joshaw",null,"Non Current Student",2009,8,"2009-08-15","2009-08-17",null,"2009-08-17",2,null,0,null,null," E-Mail"," Windows XP",null," PC"]

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{"sheet":"SheetPostBrioPivots","index":18,"n_rows":69,"n_cols":17,"rows_kept":69,"cut":false,"hidden":false,"merged":[]}
["Method",null,null,null,null,null,"Platform",null,null,null,null,null,"Software"]
[null,"TktExists",1,null,null,null,null,"TktExists",1,null,null,null,null,"TktExists",1]
[]
[null,"Count of Tkt Id","Column Labels",null,null,null,null,"Count of Tkt Id","Column Labels",null,null,null,null,"Count of Tkt Id","Column Labels"]
[null,null,2009,null,"Grand Total",null,null,null,2009,null,"Grand Total",null,null,null,2009,null,"Grand Total"]
[null,"Row Labels",7,8,null,null,null,"Row Labels",7,8,null,null,null,"Row Labels",7,8]
[null," E-Mail",918,433,1351,null,null,0,1303,554,1857,null,null,0,1499,578,2077]
[null," Internal",1,null,1,null,null," Athena",6,3,9,null,null," Acad (Matlab,LaTex,etc)",6,1,7]
[null," V-Mail",3,2,5,null,null," Macintosh",383,196,579,null,null," Accounts",10,7,17]
[null," Voice",1381,596,1977,null,null," Mainframe",1,1,2,null,null," Acrobat Reader",2,2,4]
[null," Walkin",19,10,29,null,null," Mobile Device",21,7,28,null,null," Adobe Acrobat",10,2,12]
[null," Web",2,1,3,null,null," Multi-Platform",8,4,12,null,null," AppleMail",59,24,83]
[null,"Grand Total",2324,1042,3366,null,null," Other",15,7,22,null,null," Athena",2,4,6]
[null,null,null,null,null,null,null," PC",658,317,975,null,null," Backup:Other",null,1,1]
[null,null,null,null,null,null,null," Printer",2,4,6,null,null," BrioQuery",3,3,6]
[null,null,null,null,null,null,null," Unknown",78,47,125,null,null," Buying Advice",14,4,18]
[null,"As a % of total tickets",null,null,null,null,null," Win.mit.edu",2,1,3,null,null," Certificates",152,120,272]
[null,"TktExists",1,null,null,null,null," Workstation",2,2,4,null,null," Citrix",2,2,4]
[null,null,null,null,null,null,null,"Grand Total",2479,1143,3622,null,null," DHCP",15,10,25]
[null,"Count of Tkt Id","Column Labels",null,null,null,null,null,null,null,null,null,null," DreamWeaver",4,2,6]
[null,null,2009,null,"Grand Total",null,null,null,null,null,null,null,null," Email:Other",39,22,61]
[null,"Row Labels",7,8,null,null,null,null,null,null,null,null,null," Entourage",1,8,9]
[null," E-Mail",0.39500860585197933,0.41554702495201534,0.40136660724896017,null,null,null,null,null,null,null,null," Eudora",5,2,7]
[null," Internal",4.3029259896729778E-4,0,2.9708853238265005E-4,null,null,null,null,null,null,null,null," Excel",5,4,9]
[null," V-Mail",1.2908777969018934E-3,1.9193857965451055E-3,1.4854426619132501E-3,null,null,null,null,null,null,null,null," Exchange",14,6,20]
[null," Voice",0.59423407917383819,0.57197696737044146,0.58734402852049916,null,null,null,null,null,null,null,null," Fetch",2,1,3]
[null," Walkin",8.175559380378658E-3,9.5969289827255271E-3,8.6155674390968502E-3,null,null,null,null,null,null,null,null," FileMaker Pro",3,1,4]
[null," Web",8.6058519793459555E-4,9.5969289827255275E-4,8.9126559714795004E-4,null,null,null,null,null,null,null,null," Filezilla",1,null,1]
[null,"Grand Total",1,1,1,null,null,null,null,null,null,null,null," Firefox",39,27,66]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Hardware",30,16,46]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Internet Explorer",40,34,74]
[null,null,null,null,null,null,null,null,null,null,null,null,null," iPass",2,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Kerberos (Leash)",5,3,8]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Lists (moira, mailman)",4,3,7]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Mozilla Firefox",33,null,33]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Network:Bad Drop",3,null,3]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Network:Home",2,1,3]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Network:IP Conflict",1,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Network:Other",16,5,21]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Network:Outage",4,4,8]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Network:Wireless",14,7,21]
[null,null,null,null,null,null,null,null,null,null,null,null,null," OCFO",1,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Operating System",24,21,45]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Oracle, SQL*Net",null,2,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Other",41,14,55]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Outlook",52,41,93]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Outlook Express",7,1,8]
[null,null,null,null,null,null,null,null,null,null,null,null,null," PDA:Other",null,2,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Powerpoint",3,2,5]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Printing",10,4,14]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Printing:KLPR,LPR",4,4,8]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Roles",1,3,4]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Safari",31,26,57]
[null,null,null,null,null,null,null,null,null,null,null,null,null," SAP, SAPWeb",51,36,87]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Secure FX",3,4,7]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Software Distribution",6,5,11]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Spam Screening",13,6,19]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Stellar",3,5,8]
[null,null,null,null,null,null,null,null,null,null,null,null,null," TechTime",12,5,17]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Thunderbird",16,null,16]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Touchstone",3,4,7]
[null,null,null,null,null,null,null,null,null,null,null,null,null," TSM",50,25,75]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Unknown",7,null,7]
[null,null,null,null,null,null,null,null,null,null,null,null,null," VirusScan, Virex",10,5,15]
[null,null,null,null,null,null,null,null,null,null,null,null,null," VMware",9,6,15]
[null,null,null,null,null,null,null,null,null,null,null,null,null," VPN",19,6,25]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Webmail",46,8,54]
[null,null,null,null,null,null,null,null,null,null,null,null,null," Word",16,4,20]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Grand Total",2479,1143,3622]